American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
Scotiabank February 2008 - July 2014
Key Equipment Finance January 2004 - November 2007
American Express January 2001 - January 2004
First Sierra Financial December 1998 - January 2001
First Sierra Financial September 1996 - December 1998
Skills
Risk Management, Finance, Leadership, Management, Banking, Portfolio Management, Credit, Financial Services, Corporate Finance, Process Improvement, Business Process..., Strategy, Capital Markets, Business Planning, Credit Risk, Analytics, Business Analysis, Retail Banking, Business Strategy, Regulatory Compliance, Customer Satisfaction, Financial Operations, Regulatory Reporting, Business Continuity, Asset-backed..., Treasury, Wholesale Banking
Education
University of Houston 1994 — 1996
MBA, Finance
University of Houston 1991 — 1994
MS, Industrial Engineering
Occidental College 1987 — 1991
BA, Mathematics
Asan Memorial
Rewards Network August 2015 - Present
Rewards Network April 2014 - August 2015
American Express March 2012 - April 2014
Rewards Network January 2009 - March 2012
5th Ave. Provisions April 2003 - January 2009
Jillian's 1998 - 2003
Skills
Salesforce.com, Cold Calling, Account Management, Sales Process, B2B, Sales Presentations, New Business Development, Lead Generation, Direct Sales, Sales, Sales Management, Relationship Management, Customer Retention, Business Development, Financial Services, Key Account Management, Leadership, Sales Operations, Selling, Strategic Partnerships
Education
Ohio University 1993 — 1997
BA, Psychology
Practical Law at Thomson Reuters January 2010 - Present
Independent May 2005 - Present
Navigant Consulting September 2009 - January 2010
Robert Half International June 2009 - January 2010
Advantage Human Resourcing September 2007 - May 2009
American Express 2007 - May 2009
CBS Personnel November 2006 - July 2007
Know Theatre of Cincinnati 2006 - 2007
Monomoy Theatre 2003 - 2003
Skills
Microsoft Office, Social Media, Event Planning, PowerPoint, Microsoft Word, Microsoft Excel, Research, Public Speaking, Customer Service, Editing, Outlook, Sales, Social Media Marketing, Theatre, Recruiting, Adobe Creative Suite, Acting, Photoshop, Human Resources, Advertising
Education
Ohio University 2000 — 2005
BFA, Performance
American Express May 2011 - Present
American Express June 2006 - May 2011
American Express June 2005 - June 2006
American Express May 1999 - June 2005
American Express May 1998 - May 1999
American Express April 1995 - May 1998
Tandy Corporation October 1977 - April 1995
Skills
Customer Experience, Credit Cards, Customer Satisfaction, Performance Improvement, Project Management, Team Building, Team Leadership, Customer Service, Strategic Planning, Metrics, Six Sigma, Operations Management, Performance Management, Management, Requirements Gathering, Training
Education
Nova Southeastern University 1998 — 2000
Masters Degree, Business Administration
Queens College 1973 — 1977
Bachelor's Degree, Communication Arts and Sciences
American Express January 2005 - Present
iBill May 2003 - January 2005
Skills
Credit Cards, Call Centers, Payments, Credit, Payment Card Processing, Electronic Payments, Financial Services, Customer Service, Banking, Software Documentation, Microsoft Excel, Change Management, Analysis, Microsoft Word, Microsoft Office
Education
Nova Southeastern University 2007 — 2012
Bachelor's degree, International Law and Legal Studies
American Express June 2008 - Present
Bellsouth May 1996 - December 2006
Skills
Strategic Partnerships, Credit Cards, Financial Analysis, Financial Services, Relationship Management, Financial Modeling, Strategy, Business Development, Competitive Analysis, Corporate Finance, Customer Acquisition, Business Strategy, Business Analysis, Finance, Risk Management, Sales, CRM, Strategic Planning
Education
Nova Southeastern University
BA
American Express 2014 - Present
American Express 2010 - 2014
Skills
Process Engineering, Process Improvement, Project Management, Six Sigma, Customer Insight, Analytics, Business Process..., Project Planning, Leadership, Call Centers, Vendor Management
Education
Nova Southeastern University 2012 — 2015
Master's Degree, Business Administration and Management, General
Intellectual Ventures 2008 - 2014
Russell Investments 2004 - 2008
American Express 2001 - 2003
Skills
Venture Capital, Valuation, Strategy, Management, Market Research, Due Diligence, Start-ups, Analysis, Mergers & Acquisitions, Hedge Funds, Business Development, Business Strategy, Strategic Partnerships, Entrepreneurship, Executive Management, Private Equity, Strategic Planning, Competitive Analysis
Education
Yale University - Yale School of Management 1999 — 2001
MBA, Finance & Strategy
University of Washington 1996 — 1997
MA, International studies - (China)
Occidental College 1994 — 1996
BA, Diplomacy & World Affairs
SAIC September 2011 - Present
American Express 2007 - September 2010
Frito Lay 1999 - 2004
Pritchett & Associates, Inc. 1998 - 1999
Accenture (formerly Andersen Consulting) 1991 - 1998
Skills
Change Management, Learning and Development, Organizational..., Leadership Development, Talent Management, E-Learning, Employee Engagement, Performance Management, Organizational..., Training, Leadership, Coaching, Call Centers, Team Building, Needs Analysis, Customer Service, Process Improvement, Instructor-led Training, Program Management, Cross-functional Team..., Software Documentation, Integration, Employee Training, Instructional Design, Management, Team Leadership, Business Process, Vendor Management, Business Process..., Analysis, Human Resources, Project Planning, Strategy, Consulting, Training Delivery, Strategic Planning, Staff Development, Enterprise Software, Employee Benefits, Career Development, Cloud Computing, Management Consulting, Performance Improvement, Blended Learning, Workshop Facilitation, ADDIE, Onboarding, Succession Planning, Learning Management
Education
Ohio University
Université Paris-Sorbonne 1999 — 1999
Self-employed November 2010 - Present
American Express March 2004 - June 2008
Education
Ogle School Hair Skin Nails-Arlington 2007 — 2008
Cosmatology License, Esthetics
Solu Technology Partners (on contract at PayPal) November 2014 - Present
Accenture Canada April 2014 - August 2014
Accenture Canada June 2013 - March 2014
Accenture Canada October 2012 - May 2013
Technisource September 2009 - October 2012
Technisource January 2010 - February 2012
Technisource January 2010 - November 2010
Technisource September 2009 - February 2010
American Express September 2008 - February 2009
American Express July 1997 - February 2009
Skills
SDLC, Business Analysis, Vendor Management, PMP, Requirements Gathering, Program Management, Project Portfolio..., Process Improvement, Requirements Analysis, Project Management, MS Project, PMO, Software Project..., Resource Management, Business Requirements
Education
Devry Institute of Technolgy - Columbus, Ohio
Computer Technology - Computer Programming
Ohio University 1979 — 1983
B.S. Communications, Television Production
DeVry University of Phoenix
Computer Information Systems, Web Development and Architecture
American Express January 2004 - Present
GE Modular Space November 1997 - December 2003
Federal Express Corporation February 1992 - November 1997
Skills
Leadership Management, Operations Management, Sales Management, Customer Service, Crisis Management, Critical Thinking, Employee Engagement, Team Leadership, Management, Customer Satisfaction, Cross-functional Team..., Budgets, Business Strategy, Change Management, Coaching, Contract Negotiation, Business Planning, Leadership, Leadership Development, Business Analysis, Negotiation, Process Improvement, Project Planning, Training
Education
Nova Southeastern University 2007 — 2010
Master of Accounting, Accounting
University of Florida 1979 — 1983
Bachelor of Arts (B.A.), Communications
Sesame Workshop May 2015 - Present
Aljazeera America September 2013 - May 2015
Sojitz Corporation May 2010 - September 2013
Sterling Partners May 2009 - February 2010
MTV Networks October 1997 - September 2008
American Express September 1988 - October 1997
JP Morgan Chase June 1980 - September 1988
Skills
Organizational..., Organizational Design, HR Transformation, Change Management, Total Rewards, Compensation & Benefits..., Leadership Development, Succession Planning, HR Infrastructure, Talent Acquisition, Global Talent Management, M&A Integrations, Divestitures, Employee Relations, Diversity Training, Diversity & Inclusion, Performance Management, High Volume Staffing, Recruiting, Campus Recruiting, Reduction in Force (RIF), Entertainment, Retail
Education
Institute for Architecture and Urban Studies 1976 — 1977
Architecture
Oberlin College 1972 — 1976
A.B., Art History
American Express August 2010 - Present
Skills
Electronic Payments, Customer Acquisition, Analytics, Strategic Partnerships, Segmentation, Payments, Payment Systems, Payment Card Processing, Mergers, Acquiring, Portfolio Management, Business Development
Education
Nova Southeastern University
University of Florida
American Express April 2005 - Present
American Express October 2000 - April 2005
American Express February 1998 - October 2000
TheraMed Recruitment Group September 1993 - December 1997
Computer Supplies International September 1987 - August 1993
Skills
Method/1, Agile Project Management, Scrum, Agile & Waterfall..., PMP, Demand Management, Financial Reporting, Mass Media, Billing Systems, Project Management, Portfolio Management, SDLC, PMO, Business Requirements, Business Analysis, Project Delivery, Project Portfolio..., Requirements Analysis, Vendor Management, Business Process..., Management, Requirements Gathering, Visio, Analysis, Program Management, Change Management
Education
Nova Southeastern University 1993 — 1994
Master of Business Administration (M.B.A.), Business Administration and Management, General
Saint John's University 1987 — 1991
Bachelor of Science (BS), Communication and Media Studies
Plantation High School
Barnes & Noble October 2012 - Present
American Express January 2007 - May 2011
American Express January 1998 - March 2004
Skills
Coaching, Management, Project Planning, Networking, Call Center, Training, Leadership, Customer Service, Customer Satisfaction, Outlook, Business Process..., Process Improvement, Recruiting, Operations Management, Call Centers, Credit Cards, Marketing, Leadership Development, Team Building, Sales, Project Management, Vendor Management, Customer Experience, Change Management, Human Resources, Business Analysis, Negotiation, Team Management, CRM, Performance Management, Business Development, Customer Retention, Team Leadership, Strategy, Cross-functional Team..., Account Management, Outsourcing, Banking, Forecasting, Analysis, Sales Management, Salesforce.com, Risk Management, Microsoft Excel, New Business Development, Strategic Planning, Budgets, Program Management, Sales Operations, Contract Negotiation
Education
Nova Southeastern University
American Express Business Travel June 1986 - Present
American Express September 2009 - December 2011
American Express December 2002 - August 2007
Skills
People Leadership, Project Management, Business Analysis, Business Strategy, Vendor Management, Change Management, Building Relationships, Relationship Management, Business Process...
Education
Nova Southeastern University
Bachelor of Science, Professional Management
Benchmark Realty, LLC June 2010 - Present
Affliate Broker at Keller Willliams Realty June 2004 - May 2010
American Express January 1990 - May 2004
Skills
Selling, Real Estate, Relocation, Sellers, Foreclosures, First Time Home Buyers, Investment Properties, Referrals, Short Sales, Residential Homes, Negotiation, Contract Negotiation, Sales, Buyer Representation, Condos, ABR, Listings, Brokerage, New Home Sales, Real Estate Transactions, Single Family Homes, e-PRO
Education
Nova Southeastern University 1991 — 1992
Master of Business Administration (M.B.A.)
University of Alabama 1982 — 1986
Bachelor of Science (BS), Marketing
Legg Mason September 2006 - December 2010
Credit Suisse February 1999 - September 2006
BTI Americas 1997 - 1999
American Express 1992 - 1997
Education
Ohio University
Red Ventures January 2012 - December 2014
American Express January 2007 - January 2012
Walgreens January 2005 - January 2007
Skills
Sales, Team Leadership, Leadership, Store Management, Customer Service, Sales Management, Retail, Marketing, Marketing Strategy, Time Management, Management, Coaching, Sales Operations, CRM, Customer Experience, Customer Retention, Cold Calling, Sales Process, Direct Sales, Problem Solving
Education
Nova Southeastern University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
American Express February 2011 - Present
American Express Technologies January 2009 - May 2011
American Express August 2000 - December 2007
American Express August 1998 - August 2000
Skills
Vendor Management, PMO, SDLC, Six Sigma, Project Portfolio..., Leadership, PMP, Project Management, Governance, Business Process..., Process Improvement, Risk Management, Program Management, Cross-functional Team..., IT Strategy, Business Analysis, Outsourcing, Business Process, Software Project..., Requirements Gathering, Project Delivery, Resource Management, IT Management, Requirements Analysis, ITIL, Business Intelligence, Enterprise Architecture, Business Process..., Agile Project Management, Integration, Solution Architecture, IT Service Management, Business Transformation, Disaster Recovery, Business Requirements, Visio, MS Project, Service Delivery, Global Delivery, Change Management, Offshoring, Stakeholder Management, Data Warehousing, IT Operations, CRM, Project Governance, Business Process Design, Information Technology, Re-engineering, SharePoint
Education
University of Phoenix 2006 — 2009
BS, Information Technology
Keller Graduate School of Management 1996 — 2000
MBA, Business, Project Management
Ohio University 1980 — 1984
BA, Spanish, French
Mobile Desk Pal June 2010 - Present
Cincinnati USA Regional Chamber 2009 - 2010
JPMorgan Private Wealth Management June 2008 - June 2009
JPMorgan Chase March 2005 - June 2008
Gradison McDonald Financial December 2004 - March 2005
American Express 2003 - 2005
Provident Securities & Investments February 1997 - June 2003
Provident Securities April 1995 - February 2003
Central Hardware April 1989 - March 1993
Skills
Customer Service, Team Building, Sales, Small Business, Strategic Planning, Public Speaking, Marketing, Financial Analysis, New Business Development, Coaching, Insurance, Budgets, Sales Management, Training, Leadership, Strategy, Networking, Time Management, Investments, Account Management, Entrepreneurship, Analysis, Business Development, Microsoft Office, CRM, Marketing Strategy, Finance, Real Estate, Business Planning, Fundraising, Microsoft Excel, Banking, Management, Employee Benefits, Customer Retention, Access, Social Media Marketing, Project Planning, Social Networking, Social Media, Leadership Development, Business Strategy, Start-ups
Education
Nyack College 2009 — 2011
BA, Organizational Leadership
University of Cincinnati 1993 — 1995
Associate, Science
interested in connecting
CIGNA Healthcare August 2011 - Present
American Express June 2007 - March 2011
Ann Taylor 2008 - 2009
Blue Cross & Blue Shield of Michigan February 2005 - June 2007
ATT 1992 - 2004
Ameritech 1992 - 2004
SBC 1992 - 2004
Skills
Customer Service, Account Management, Call Center, Training, Leadership, Strategic Planning, Relationship Management, Microsoft Office, Team Building, Risk Management, Vendor Management, Process Improvement, Coaching, Call Centers, Customer Satisfaction, Sales, Performance Management, Customer Experience, Team Leadership
Education
Walsh College of Accountancy and Business Administration 2005 — 2007
Master of Management
Oakland University 1986 — 2000
Human Resources and Development, Training and Development
Real Estate One March 2006 - Present
American Express 1998 - 2001
Northwest Airlines 1995 - 1998
Skills
Real Estate, Foreclosures, Short Sales, First Time Home Buyers, Sellers, Construction, Professional Mentoring, Investment Properties, Listings, Investors, Single Family Homes, HUD, Buyers, Residential Homes, Relocation, Sales, New Homes
Education
Real Estate One Acadamy 2006 — 2006
Real Estate
Oakland Community College 1982 — 1984
Business
West Bloomfield High school 1979 — 1982
American Express December 2013 - Present
American Express August 2007 - August 2014
PMI Phoenix Chapter January 2010 - August 2010
Rio Verde Foothills Alliance 2007 - 2010
PMI Phoenix Chapter June 2008 - December 2009
American Express August 2002 - August 2007
American Express September 1995 - August 2002
John Alden Life Ins. Co 1991 - 1996
John Alden 1990 - 1995
Skills
Program Management, PMO, PMP, SDLC, Project Portfolio..., Vendor Management, Project Delivery, Business Analysis, MS Project, Business Process..., Project Management, IT Strategy, Process Improvement, Software Project..., Change Management, PMI, Resource Management, Cross-functional Team..., Forecasting, Requirements Analysis, Business Process, Governance, Requirements Gathering, Agile Project Management, Software Development, Sizing, Leadership, Strategic Thinking, Strategic Planning, Corporate Communications, Microsoft Project
Education
Nova Southeastern University 1994 — 1996
Bachelor's degree, Professional Management
Momentum Consulting Corporation March 2012 - Present
American Express October 2004 - March 2012
First Data Merchant Services September 2002 - October 2004
American Express May 2000 - September 2002
American Express January 1998 - May 2000
Skills
Data Modeling, Data Management, Data Governance, Business Intelligence, Data Warehousing, Requirements Analysis, Business Analysis, ETL, Enterprise Software, Software Project...
Education
Nova Southeastern University 1997 — 2000
Bachelor's Degree, Business, 4.0
Area 23 April 2015 - Present
FCB Health November 2013 - April 2015
HUGE Inc. 2011 - August 2013
R/GA 2006 - 2008
American Express 2000 - 2006
BMG Entertainment 1998 - 2000
MTV 1998 - 1998
Arista Records 1997 - 1998
William Morris Endeavor 1995 - 1996
Tribeca Productions 1994 - 1995
Skills
Digital Strategy, Digital Marketing, Interactive Marketing, User Experience, Digital Media, Content Strategy, Information Architecture, Social Media, Social Media Marketing, Interactive Advertising, Online Advertising, Web Analytics, Creative Direction, Mobile Marketing, Web Project Management, Creative Strategy, Proof of Concept, Mobile Devices, Mobile Applications, Mobile Technology, Mobile Internet, Mobile Payments, Mobile Design, Strategy, Interaction Design, Product Management, Web Design, Resource Management, Project Finance, Revenue Recognition, Revenue Forecasting, Profit Margins, Project Management, Digital Project..., Digital Production, Manage Client..., User Interface Design
Education
Ohio University 1991 — 1994
BS, Communications
Taxware November 2013 - Present
Inner Child Imaging January 2011 - October 2013
American Express January 2008 - February 2011
Yellow Book, USA December 2004 - January 2008
Skills
Leadership, Business Development, CRM, Advertising, Marketing Strategy, Cold Calling, Sales, Marketing
Education
Oberlin College 1993 — 1997
American Express June 2007 - Present
Progressive Insurance 2004 - 2007
City of Omaha 2001 - 2004
National Institute of Justice 1999 - 2001
Sears Holdings Corporation 1995 - 2001
Skills
Fraud, Internal Investigations, Credit Card Fraud..., Executive Protection, Criminal Investigations, Investigations, Investigation, Private Investigations, Enforcement, USA PATRIOT Act, AML, Firearms, Interviews, Police, Background Checks, Surveillance, Corporate Security, Security, Physical Security, Crisis Management, Fraud Detection, Forensic Analysis, Interrogation, Criminal Justice
Education
Nova Southeastern University
Master of Science (MS), Criminal Justice, 3.9
University of Nebraska at Omaha
Bachelor of Science (B.S.), Criminal Justice
Pringle Quinn Anzano November 1998 - Present
Law Offices of Richard K. Sacks, Esq. September 1993 - October 1998
Superior Court of New Jersey September 1992 - August 1993
American Express January 1988 - December 1988
Skills
Contract Law, Depositions, Health Law, Legal Compliance, Legal Advice, Legal Issues, Civil Procedure, Regulatory Requirements, Personal Injury..., Anti-Kickback Statute, Information Analysis, Oral & Written..., Organizational..., Insurance Law, Strategic Negotiations, Civil Litigation, Mediation, Arbitration, No Fault Insurance, Insurance Fraud, Complex Litigation, Healthcare Law, Legal Research, Legal Writing, Civil Prosecution, Claim investigation, Municipal Court Law, Regulations and Statutes, Supervision and..., Complex claim analysis, Document review and..., Pattern Analysis, Litigation Management, Conflict Resolution, Pleadings, Motions, Breach Of Contract, Fraud, Fraud Detection, Accident, Insurance, Claim, Claim Investigation, Legal Assistance
Education
Ohio Northern University—Claude W. Pettit College of Law 1989 — 1992
Doctor of Law (JD), Legal Studies, General
Slippery Rock University of Pennsylvania 1982 — 1986
B.A. Communication, Communication, Journalism, and Related Programs
Alurevé April 2015 - Present
United States Postal Service November 2014 - Present
American Express January 2008 - May 2014
American Express October 2011 - February 2012
American Express October 2007 - January 2012
UPS January 2007 - October 2007
American Express October 2006 - October 2007
Skills
Adobe Creative Suite, MS Office Suite, HTML/XML, AutoCAD, Business Analysis, Web Design, Web Development, Data Analysis, Hardware, Knowledge Management, Knowledge Engineering, Outlook, Thinking Outside The Box, Photoshop, Quality Assurance, Telecommunications, Teaching, Teamwork, TCP/IP, User Interface, Writing, Information mapping, Information Design, Technical Writing, Information Chunking, Microsoft Office, HTML, Visio, Information Mapping, Dreamweaver, Customer Service
Education
Tooele Applied Technical College 2012 — 2014
Network and System Administration/Administrator
University of Phoenix 2008 — 2013
Business
Ohio University 2008 — 2010
Certificate of Information Design, Information Resources Management
Tooele High School 2001 — 2005
HS, General
American Express February 2005 - Present
Citibank Diners Club May 2000 - February 2005
Education
Ohio University 1993 — 1997
Bachelors, Finance
Mt Lebanon
American Express January 1991 - Present
Skills
ADDIE, Performance Consulting, Distance Learning, Leadership Development, Adult Learning Theory, Information Mapping, Instructional Technology, Curriculum Design, Training, Needs Analysis, Team Leadership, Coaching, Lectora, Technical Training, Captivate, Workshop Facilitation, Organizational..., Call Centers, Process Improvement, SnagIt, Analysis, Credit Cards, Blended Learning, Cross-functional Team..., Performance Management
Education
Nova Southeastern University 2007 — 2011
MS, Leadership
Nova Southeastern University 1989 — 1991
BPM, Professional Mgmt
American Express 2006 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Budgets, Strategic Planning
Education
Nova Southeastern University
American Express May 2014 - Present
Scioto Family Physicians December 2002 - February 2014
COPC: Dublin Internal Medicine May 2001 - May 2002
Education
Ohio Dominican University 2006 — 2008
Bachelors, Business Administration
American Express September 2013 - Present
LTX International September 2010 - December 2013
American Express Travel Services November 2006 - September 2013
Delta Air Lines January 1983 - September 2006
Skills
Motivational Speaking, Team Leadership, Coaching Staff, Presentations, PowerPoint, Sales Management, Life Coaching, Communication Skills, Product Marketing, Floor Management, Call Center..., Customer Insight, Customer Service, Sabre, Business Travel, Contract Negotiation, Hotels, Sales, Business Planning, Leadership, Management, Marketing, Online Travel, Leisure Travel, Tourism, Cruises, Call Centers, Hospitality, Travel Management, Customer Satisfaction, Customer Experience, Leisure, Airlines, Customer Retention, Team Management, Coaching, Travel Planning, Training, Event Management, Travel Technology, Revenue Analysis, Team Building, Account Management, Vacation, Trade Shows, Yield Management, Amadeus, Ticketing, Hotel Booking, Event Planning
Education
Nova Southeastern University 2012 — 2015
Master of Science (MS), Organizational Leadership, 3.8 GPA
SUNY Plattsburgh
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Suffolk County Community College
Associate of Arts and Sciences (AAS), Business Administration and Management, General
American Express January 2014 - Present
American Express OPEN August 2012 - January 2014
Alliance Bancorp Inc. of Pennsylvania January 2012 - May 2012
First Priority Bank December 2010 - December 2011
PNC June 2010 - December 2010
Hudson City Savings Bank July 2008 - May 2010
McDonald's Corporation August 2004 - May 2008
Skills
Microsoft Office, Metavante Insight, Miser, PeopleSoft, Genesis, App Center, OSI Model, Customer Service, Retail Banking, Commercial Banking, Public Speaking, Supervisory Skills, Operations, Sales Operations, Team Leadership, Training & Development, Cold Calling, Sales, Microsoft Excel, Open Office, Microsoft Word, Outlook, Analytical Skills, Deadline Driven, Multi Tasking, Product Marketing, New Business Development, Management Due Diligence, Operational Due..., Human Resources, Call Centers, Time Management
Education
ASTD 2013 — 2013
Completed
Strayer University-Pennsylvania 2010 — 2012
Bachelor of Business Administration (B.B.A.), Finance, 3.0
Ocean County College 2008 — 2010
Associate of Science (A.S.), Finance, 3.1
Toms River High School North 2004 — 2008
High School Diploma, General
American Express August 2015 - Present
American Express April 2014 - August 2015
Capital One December 2012 - April 2014
Capital One June 2010 - December 2012
Capital One May 2006 - June 2010
Various SMB's June 2003 - May 2006
Skills
Leadership, Leadership Development, Finance, Management, Sales, Marketing Strategy, Strategy, Business Strategy, Merchant Services, Treasury Management, Lead Generation, Sales Management, Training, B2B, Sales Process, Marketing, Business Development
Education
Laurel University
Master of Business Administration (MBA), Leadership
Ohio Christian University
Leadership Certificate, EQUIP Leadership Program
Southwest Seminary
Master of Arts (M.A.), Counseling Psychology
DataScience, Inc. March 2014 - Present
Tuition.io February 2013 - February 2014
American Express June 2012 - August 2012
Emanant Films January 2008 - June 2011
Rassak Experience 2007 - 2008
Skills
Analytics, Marketing Strategy, Digital Marketing, Online Advertising, Product Management, Digital Strategy, Digital Media, Data Analysis, Google Analytics, Start-ups, SQL, Python, R
Education
USC Marshall School of Business 2011 — 2013
MBA, Technology Marketing and Strategy
Oberlin College 2002 — 2006
B.A., Environmental Studies
American Express June 2015 - Present
Morgan Stanley June 2014 - November 2014
Education
NYU School of Professional Studies 2015 — 2016
Mandarin Chinese, Investment Banking, GPA: 4.0/4.0
State University of New York at Buffalo
Bachelor's degree, Economics
Fiserv October 2013 - Present
SunTrust Bank August 2010 - October 2013
JPMorgan Chase May 2007 - December 2010
Credit Suisse February 2007 - May 2009
American Express February 2003 - May 2006
Godiva Chocolatier September 2002 - January 2003
RJReynolds May 1999 - June 2002
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Outlook, Lotus Notes, Management, PeopleSoft, SharePoint, Payroll, Human Resources, Administrative..., Time Management, Marketing, Customer Service, Administrative...
Education
Nyack College 1999 — 2002
Business Administration
American Express April 2011 - Present
KinetiCast December 2009 - April 2011
DHL 2008 - December 2009
DHL Express January 2005 - January 2008
Airborne Express June 2000 - June 2002
Empire Blue Cross 1994 - 1995
Skills
Sales Management, New Business Development, Sales, Selling, Salesforce.com, Sales Process, Leadership, Cold Calling, Strategic Planning, Customer Service, Strategy, Account Management, Marketing, Sales Operations, Management, Customer Retention, Entrepreneurship, Business Development, Forecasting, CRM, Business Strategy, Public Speaking, Cross-functional Team..., Negotiation, Change Management, Process Improvement, International Sales, Direct Sales, Strategic Partnerships, Business Planning, Executive Management
Education
Nyack College 2001 — 2003
BA, Business, Graduated with 3.5 GPA
Oral Roberts University 1988 — 1992
theology
Our Lady Of Lourdes, Poughkeepsie NY
American Express August 2014 - Present
American Express February 2010 - July 2014
American Express October 2007 - February 2010
American Express August 2006 - October 2007
American Express June 2005 - July 2006
American Express June 2004 - June 2005
American Express January 1995 - June 2004
Skills
Agile & Waterfall..., People Development, Strategic Thinking, Driving Results, High Sense Of Urgency, Virtual Leader, People Leader, High Performer, Global Delivery, Leadership, Management, Testing, Business Process, Strategy, Six Sigma, Business Analysis, Change Management, Credit Cards, Program Management, Process Improvement, Visio, Business Requirements, Business Process..., Vendor Management, SDLC, Project Management, Financial Services, Data Analysis, Requirements Analysis
Education
Nova Southeastern University 2006 — 2009
Master's degree, Masters of Science with an Emphasis on Leadership
University of Phoenix
Bachelor's degree, Business Management and Information Technologies
City of Plantation March 2007 - Present
American Express March 2004 - February 2007
Skills
Technology, Customer Service, Tactical Planning, Tactical Operations, Customer Oriented, Collaborative Problem...
Education
Nova Southeastern University 2005 — 2009
Master's Degree, Criminal Justice/Law Enforcement Administration, A
Nova Southeastern University 2001 — 2005
Bachelor of Science (B.S.), Psychology
Plantation High School 1998 — 2001
High School, Forensic Psychology, A
American Express September 2013 - Present
American Express November 2011 - September 2013
American Express October 2007 - November 2011
Coda OnDemand, Inc. 2006 - 2007
Solano County 2005 - 2006
Pacific Life 2003 - 2005
American Express 1998 - 2002
American Express April 1997 - June 1998
American Express March 1993 - April 1997
Skills
Project Portfolio..., SDLC, Program Management, Management, Enterprise Software, Business Analysis, ITIL, Agile Methodologies, Vendor Management, PMO, Strategy, IT Management, Requirements Analysis, Change Management, Project Management, Integration, Outsourcing, SOA, Software Development, Business Process, Enterprise Architecture, PMP, Resource Management, Quality Assurance, Leadership, IT Strategy, Oracle, Business Process..., Information Technology, Microsoft SQL Server, Requirements Gathering, Software Project..., Consulting, Databases, Business Requirements, Governance, Business Intelligence, Solution Architecture, Cross-functional Team...
Education
Nova Southeastern University
Information Technology
University of Phoenix
BA, Management / Business Admin
HSBC August 2007 - Present
University of Miami May 2004 - Present
Solutions 4 HR, Inc January 2004 - Present
Blue Cross Blue Shield of Florida August 2002 - December 2003
Lucent Technologies July 1999 - September 2001
Kodak Ploychrome Latin America May 1998 - June 1999
American Express January 1988 - May 1998
Skills
Human Resources, Personnel Management, Employee Relations, Organizational..., Performance Management, Leadership Development, Change Management, Organizational..., Management, Employee Benefits, Employee Engagement, Talent Management, Succession Planning, Deferred Compensation, HRIS, Onboarding, Talent Acquisition, Executive Coaching, Leadership, PeopleSoft, Benefits Administration, Human Resource..., Recruiting, Team Leadership, Banking
Education
Nova Southeastern University 1990 — 1992
Masters Degree, MBA
Instituto Tecnologico de Santo Domingo 1980 — 1983
Bachellor in Science, Major in Economics
American Express November 2014 - Present
American Express August 2011 - November 2014
SPAN Services December 2009 - March 2012
Polar Fox Studios September 2009 - December 2009
Kartridge.com May 2004 - August 2009
American Express November 2002 - November 2003
American Express September 1999 - November 2002
Merck & Co. January 1999 - August 1999
Citigroup, Inc. June 1997 - December 1997
Citigroup, Inc. May 1996 - January 1997
Skills
Strategy, Program Management, Business Development, CRM, Management Consulting, Cross-functional Team..., Start-ups, Project Management
Education
Thunderbird School of Global Management 1998 — 1999
MBA, International Business/Enterpreneurship
Novosibirsk State University (NSU) 1990 — 1995
Master's, Philology
American Express December 1990 - Present
Sears, Roebuck and Co. January 1990 - May 1991
Skills
Governance, Business Analysis, IT Strategy, Business Process..., Management, SDLC, Project Portfolio..., Vendor Management, PMP, PMO, Software Project..., Requirements Analysis, Business Process, Business Transformation, Requirements Gathering, Financial Services
Education
Nova Southeastern University 2001 — 2009
Regions Bank August 2015 - Present
Regions Bank February 2014 - August 2015
FDIC October 2009 - February 2014
American Express 2004 - 2006
BB&T 2002 - 2004
Wells Fargo 1991 - 2002
Wells Fargo 1991 - 2002
Standard Chartered Bank 1987 - 1990
Bank of America 1985 - 1987
Regions Financial Corporation 1980 - 1985
Skills
Risk Management, Restructuring, Derivatives, Structured Finance, Portfolio Management, Underwriting, Finance, Banking, Commercial Lending, Financial Structuring, Structured Transactions, Resolution Planning, Financial Analysis, Trade Finance, Letters of Credit, SBA, Offshoring, FX Options, Credit Analysis, Investments, Capital Markets, Trading, Project Management, Valuation, Due Diligence, Real Estate Transactions, Real Estate Financing, Loan Origination, Mortgage Lending, Loss Mitigation, Loan Servicing, Real Estate, Mortgage Banking, Cash Management, Asset Based Lending, Corporate Finance, Financial Institutions, Financial Modeling, Commercial Mortgages, Commercial Real Estate, Treasury Management, Securities, Small Business Lending, Consumer Lending, Operational Risk, Real Estate Economics
Education
Thunderbird School of Global Management 1974 — 1975
Master of Business Administration (M.B.A.)
Nyenrode University 1972 — 1973
International Business
The University of Georgia 1970 — 1973
Bachelor of Arts (BA)
Interstate Hotels & Resorts November 2012 - Present
Holiday Inn SoHo August 2011 - November 2012
Hilton Manhattan East November 2007 - August 2011
Tudor Hotel New York 2007 - 2009
The Alex December 2004 - November 2007
The Leading Hotels of the World 2005 - 2007
Timeless Hospitality 2003 - 2004
American Banknote Company 2002 - 2003
American Express 1993 - 2001
American Express Business Travel 1993 - 1996
Skills
Hotels, Hospitality, Hospitality Industry, Hospitality Management, Sales, Tourism, Management, Sales Management, Hotel Management, Training, Leisure, Leadership, Resorts, Customer Satisfaction, Broadcast, Business Travel, New Business Development, Contract Negotiation, Pre-opening, Business Development, Hotel Booking, Marketing Communications, Incentives, Marketing Strategy, Leisure Travel, Convention Services, Online Travel, Food, Incentive Travel, Certified, Advanced..., Broadcast Announcer, Travel Management, Budgets, Event Planning
Education
Vanderbilt University 1977 — 1983
B.A., History
Oakland University 1981 — 1982
Theater, Journalism
Specs Howard School of Media Arts 1980 — 1982
Certificate: Broadcast Producition, On-Air Broadcasting, TV News Reporting, Writing, Producing, Commercial Production
Cranbrook School 1971 — 1977
High School Diploma, College Prep, Journalism, Theater, Music
American Express August 2003 - Present
NCRLA 2005 - 2013
American Express January 2001 - August 2003
American Express 1998 - 2001
Fine's February 1989 - November 1996
Skills
Account Management, Relationship Management, Marketing Strategy, Salesforce.com, Customer Acquisition, Credit Cards, New Business Development, Financial Services, Marketing, Sales, Strategic Partnerships, Customer Retention, Direct Marketing, CRM, Analytics, Management
Education
Ocean County College 1984 — 1986
American Express June 2007 - Present
IBM December 2006 - June 2007
GTech June 2006 - November 2006
Collective Technologies January 2006 - June 2006
DaimlerChrylser 1986 - 2003
Skills
Enterprise Architecture, IT Service Management, PMP, ITIL, IT Strategy, SDLC, Business Analysis, Information Technology, Infrastructure, Innovation, Mainframe, System Architecture, Strategic Planning, SOA, Security, Data Center, Program Management, Disaster Recovery
Education
Oakland University 1992 — 1994
mba
PriceGrabber(.com) August 2007 - August 2008
Amazon.com November 2004 - December 2006
American Express September 1999 - June 2004
Motorola 1996 - 1999
Intelsat 1990 - 1996
Education
University of California, Davis 1988 — 1990
MS, Computer Science
Occidental College 1982 — 1986
BA, Math/Physics
American Express October 2011 - Present
Team Epic September 2005 - October 2011
University of Notre Dame 2000 - 2004
Skills
Sponsorship, Sports Marketing, Event Management, Event Planning, Social Media, Sports, Social Media Marketing, Relationship Marketing, Marketing Strategy, Marketing, Integrated Marketing, Digital Marketing, Public Relations, Marketing Communications, Sports Management
Education
Ohio University 2003 — 2005
MSA, MBA, Sports Administration & Business
University of Notre Dame 1999 — 2003
Bachelor of Business Administration, Finance Major
Thomson Reuters May 2009 - Present
Thomson Reuters 2009 - 2010
Cardinal Solutions 2008 - 2009
IncuBIT April 2003 - April 2008
American Express March 1999 - March 2003
Avon cosmetics September 1994 - March 1999
Cornell University 1993 - 1994
Cornell University 1993 - 1994
Cornell University 1993 - 1994
Skills
ASP.NET, C#, .NET, SQL, SQL Server, JavaScript, jQuery, TFS, VSS, iPhone development, Objective-C, OOP, Stored Procedures, Performance Tuning, Crystal Reports, CruiseControl, Mac OS X, Xcode, Security, XML, Web Development, Website Development, IIS, Cross-browser..., HTML, CSS, Microsoft SQL Server, ASP, Web Applications, Database Design, Web Services
Education
Oberlin College 1986 — 1990
Bachelor of Music, Music Performance
USA Technologies April 2013 - Present
American Express May 2011 - March 2012
Fordhook Consulting January 2010 - August 2011
MasterCard January 2005 - December 2009
Fleet Credit Card Services April 2000 - September 2004
Citigroup September 1999 - April 2000
MBNA America (now BOA) 1986 - 1999
Skills
Strategy, Cross-functional Team..., Relationship Management, Product Management, Credit Cards, Marketing, Strategic Partnerships, CRM, Business Development, Credit, Payments, Leadership, Direct Marketing, Product Development, Business Strategy, Program Management, P&L Management, Customer Experience, Mergers & Acquisitions, Management, Call Centers, Portfolio Management, Segmentation, Financial Services, Business Planning
Education
University of Delaware 1997 — 1999
MBA, Finance, Marketing
Oberlin College 1977 — 1981
BA, Liberal Arts, Sciences
eBay Enterprise June 2010 - Present
Tata Business Support Services 2000 - June 2010
TRX 2000 - 2006
Providian Financial 1998 - 2000
BellSouth Mobility April 1995 - June 1998
American Express 1985 - 1995
Skills
BPO, CRM, Call Center, Customer Experience, Vendor Management, Leadership, Call Centers, Outsourcing, Operations Management, Process Improvement, Customer Service, Training, Customer Satisfaction, Cross-functional Team..., Program Management, Performance Management, Team Management, Management, Quality Assurance, Business Process..., Business Analysis, Team Leadership, Change Management, Six Sigma, Team Building, Strategy, Business Process, Business Development, Service Delivery, Customer Retention, Workforce Management, Analytics, Product Management, Account Management, E-commerce, Project Management, Start-ups, Executive Management
Education
Nova Southeastern University
BS, Business Administrative Studies, Aerodynamics
American Express September 2007 - Present
American Express September 2003 - September 2007
Education
Nova Southeastern University
Preferred Travel of Naples March 2015 - Present
Washington Speakers Bureau 2009 - 2011
American Express 2006 - 2009
Marquis Jet 2005 - 2006
American Express 2000 - 2005
American Express 1994 - 2000
American Express 1988 - 1994
National Geographic 1985 - 1988
Education
Ohio University
OPT Consulting, Inc. January 1998 - Present
American Express January 1995 - January 1998
American Express 1990 - 1994
American Express 1987 - 1990
Unisys 1985 - 1987
Unisys 1983 - 1985
Skills
Validation, Leadership Development, Coaching, Talent Management, Strategic Planning, Change Management, Process Improvement, Team Effectiveness, HRIS, Executive Coaching, Organizational..., 360 Feedback, Human Resources, Personnel Management, Recruiting, Training
Education
Occidental College
BA, Psychology
University of Minnesota-Twin Cities
MA/PhD coursework, Industrial/Organizational Psychology
American Express September 2003 - Present
Izat 1991 - Present
Broward County January 2000 - September 2003
Broward County Judicial Information System 2000 - May 2003
System One 1994 - December 2000
Henry Lee 1992 - September 1994
Education
Nova Southeastern University 1984 — 1989
BS - Information Systems, Technology
Haemonetics February 2006 - Present
Robert Half Technology 2004 - 2005
MAXIMUS 2004 - 2005
Health Net 1998 - 2004
Comsys 1996 - 1998
American Express 1996 - 1998
Ford Motor Company 1994 - 1996
Education
Walsh College 1992 — 1994
Oakland University 1986 — 1991
Pershing LLC July 2015 - Present
Axiom 2005 - Present
American Express July 2014 - May 2015
Pershing LLC January 2013 - June 2014
Federal Reserve Bank of New York March 2010 - July 2011
Bank of New York Mellon June 2007 - March 2010
Law Office of Francis Hsueh February 2004 - June 2007
LeBoeuf, Lamb, Greene & MacRae 2002 - 2004
Skadden Arps 1997 - 1999
Skills
Licensing, Intellectual Property, Corporate Law, Legal Research, AML, Legal Writing, Securities Regulation, Corporate Governance, Commercial Litigation, Litigation, Westlaw, OFAC, Securities, Fraud, Legal Assistance, Privacy Law
Education
Brooklyn Law School 1999 — 2002
J.D., Law
Oberlin College 1992 — 1996
Bachelor of Arts (B.A.), East Asian Studies
American Express July 2014 - Present
American Express April 2013 - July 2014
American Express June 1992 - April 2013
Skills
Travel Management, Expense Management, Business Travel, Administrative..., Online Travel
Education
Nyack College
BS, Organizational Management, Business
NBTY May 2014 - Present
Innovative Therapies December 2013 - May 2014
Vitacost.com January 2012 - August 2013
Center for Youth and Family Counseling, Inc. 2009 - 2012
Expo Design Center 2007 - 2009
American Express 1984 - 1995
Skills
Employee Relations, Performance Management, Talent Acquisition, Employment Law, Union Avoidance, Employee Training, Project Management, Talent Management, Succession Planning, Onboarding, Recruiting, Employee Engagement, HR Policies, Benefits Administration, Interviews, Employee Benefits, Human Resources, Organizational..., Personnel Management, Call Centers, Leadership, Hiring, Training, Management, Coaching, Change Management, Strategy, Temporary Placement, Process Improvement, New Hire Orientations, Cross-functional Team..., FMLA, Applicant Tracking..., ADP, Kronos,...
Education
Oglethorpe University 1999 — 2003
BA, Industrial and Organizational Psychology
Longwood High School
college prep
RGP April 2014 - Present
Grant Perks CPA October 1989 - Present
The Wendy's Company October 2012 - January 2014
Resources Global Professionals November 2005 - September 2012
Agri-Cycle Products December 2001 - January 2004
American Express April 1984 - August 1987
PricewaterhouseCoopers June 1981 - March 1984
Skills
Tax, Audit, Compliance, Corporate Tax, Internal Controls, Auditing, CPA, Accounting, FIN 48, Management, Financial Statements, FAS 5, Hyperion Enterprise, Tax Research, Finance, Fixed Assets, Sarbanes-Oxley Act, Forecasting, GAAP, International Tax, Tax Accounting, Managerial Finance, Corporate Finance, Due Diligence, Tax Advisory, Financial Accounting, Income Tax, Tax Returns, Variance Analysis, Internal Audit, State Tax, Big 4, Leadership, Financial Reporting, US GAAP, Sarbanes-Oxley, Strategic Financial..., QuickBooks, Account Reconciliation, SEC filings, Sales Tax, Financial Analysis, Tax Preparation, Budgets, General Ledger
Education
Ohio University 1977 — 1981
BBA, Accounting
MasterCard Worldwide 2007 - Present
The Dannon Company 2000 - 2007
American Express 1997 - 2000
Research International 1996 - 1997
Audits & Surveys Worldwide 1993 - 1996
Skills
Segmentation, Customer Insight, Consumer Behaviour, Marketing Research, Competitive Intelligence, Leadership, Analytics, Integrated Marketing, Quantitative Research, Competitive Analysis, Market Intelligence, Market Analysis
Education
Ohio University
Master of Arts, Economics
SER-Jobs for Progress, Inc. January 2014 - Present
SER-Jobs for Progress, Inc. November 2012 - January 2014
Houston Community College November 2010 - November 2012
InPrep Inc January 2007 - August 2010
Coaching Institute 2009 - 2010
DHL Global Mail March 2006 - May 2007
American Express February 2004 - March 2006
Skills
Leadership Development, Change Management, Leadership, Team Building, Six Sigma, Performance Management, Coaching, Organizational..., Training, Talent Management, Talent Acquisition, Process Improvement, Employee Relations, Human Resources, Employee Engagement, Workshop Facilitation, Strategic Planning, Succession Planning, Recruiting, Vendor Management, Management, Program Management, Employee Training, Strategy, Public Speaking, Executive Coaching, Customer Service, Project Planning, Analysis, Policy, Great Motivator, Organizational Design, Consulting, Career Development
Education
Nova Southeastern University 1993 — 1995
Masters Degree, Management
Gartner February 2014 - Present
Tyler Technologies April 2013 - February 2014
American Express June 2008 - March 2013
Bonneville Radio-Cincinnati October 2003 - June 2008
Maxim Healthcare June 2002 - October 2003
Skills
Cold Calling, B2B, Salesforce.com, New Business Development, Account Management, Sales Management, Sales Process, Sales, Lead Generation, Leadership, Management, CRM, Marketing, Strategic Partnerships, Customer Retention, Selling, Business Development, Direct Sales, Marketing Strategy, Solution Selling, Sales Presentations, Advertising Sales, Contract Negotiation, Building Relationships, Online Advertising, Relationship Management, Direct Marketing, Competitive Analysis, Digital Marketing, Networking, Email Marketing, Social Media Marketing, Customer Acquisition, SaaS, Sales Operations, Strategy, Analytics, E-commerce, Product Marketing
Education
Ohio University 1998 — 2002
BBA, Marketing/MIS
American Express March 2011 - Present
American Express 2005 - 2011
American Express 2000 - 2005
American Express January 1995 - January 1999
Skills
Program Management, Business Intelligence, Data Warehousing, Financial Analysis
Education
Nova Southeastern University 1995 — 1997
MBA, Business Administration
University of Virginia BA 1963 — 1967
Bachelor of Arts (B.A.), English and Statistics
Professional Travel August 2012 - Present
Travel Solutions 2004 - August 2012
American Express 1996 - 2001
Skills
Business Travel, Leisure Travel, Sabre, Travel Management, Tourism, New Business Development, Account Management, Sales, Cruises, Travel Technology, Contract Negotiation, Meeting Planning, Airlines, B2B, Hospitality Industry, Revenue Analysis, Sales Management, Customer Service, Hospitality, Online Travel, Hotels, Incentive Travel, Tour Operators, Trade Shows, Vacation, Leisure, Incentives, Hospitality Management, Event Management, Yield Management, Hotel Booking, Travel Planning, Car Rental, Adventure Travel, E-commerce, Ticketing, Customer Satisfaction, Corporate Events, Amadeus, Pricing, Resorts, Apollo, Hotel Management, Negotiation
Education
Ohio Dominican University 2003 — 2004
BS, Business Administration
CPLA Architects April 2006 - Present
American Express August 1989 - June 2002
Skills
InDesign, Advertising, Graphic Design, Adobe Acrobat, Adobe Creative Suite, Photoshop, Illustrator, Design Research, Corporate Identity, Concept Development, SketchUp, Layout
Education
Ohio University 1977 — 1980
BFA, Graphic Design
Winter Wolf Consulting Group December 2013 - Present
Lead Pro Services March 2012 - June 2013
Lead Pro Services December 2010 - March 2012
Lead Pro Services December 2009 - December 2010
PRC July 2009 - November 2009
American Express May 2006 - June 2009
American Express May 2001 - May 2005
American Express February 1997 - March 1998
Niles East Productions January 1985 - March 1990
Skills
Call Center, Management, Business Process..., Networking, Training, Leadership, Process Improvement, Employee Training, Program Management, Cross-functional Team..., Requirements Analysis, Training Delivery, Customer Experience, Organizational..., Coaching, Employee Engagement, Project Management, Call Centers, Marketing, Customer Satisfaction, Change Management, CRM, Strategy, Vendor Management, Team Leadership
Education
St. Thomas University 1993 — 1996
BA, History/Communications
Nova Southeastern University
Instructional Design Certification
Georgia-Pacific LLC November 2014 - Present
American Express August 2009 - July 2014
Mount Bethel Christian Academy August 2012 - June 2014
American Express April 2009 - August 2009
American Express October 2008 - April 2009
Skills
Call Centers, Customer Service, Team Building, Coaching, Change Management, Process Improvement, Credit Cards, Team Leadership, Leadership, Financial Services, Management, Strategic Planning, Business Analysis, Leadership Development, Relationship Management, Risk Management, Training, Project Management, Credit, Performance Management, Call Center, Customer Experience, Social Media, Microsoft Office, Microsoft Excel, Analysis, PowerPoint, Event Planning, Public Speaking, Program Management, Microsoft Word, Strategy, Employee Engagement, Time Management, Teaching, Staff Development, Financial Analysis, Outlook, Business Process..., Business Development, Team Management
Education
Nova Southeastern University 2010 — 2012
Master of Science (MS), Leadership, GPA 3.59
Trinity International University-Florida 2003 — 2005
Bachelor of Arts (BA), Communication and Organizational Leadership, GPA 3.5
Shortwood Teachers College 1992 — 1995
Diploma, Early Childhood Education and Teaching
American Express April 2010 - Present
Skills
Credit Cards, Re-engineering, Driving Results, Program Management, Customer Experience, Governance, Change Management, Six Sigma, Operations Management, Call Center, Process Improvement, People Management, Visio, Results Oriented, Problem Solving, Self Starter, Customer Service, Word, Vendor Management, PMP, Team Building, Team Leadership, Project Planning, Business Process..., Business Analysis, Call Centers, Management, Outsourcing, Risk Management, Business Process, PMO
Education
Nova Southeastern University 2000 — 2002
MBA, Business
Hill Country Bible Church February 2009 - Present
American Express October 1977 - December 2008
Skills
College Ministry, Volunteer Management, Non-profits, Community Outreach, Leadership Development, Fundraising, Public Speaking, Event Planning, Leadership, Teaching, Youth Mentoring, Customer Service, Microsoft Office, Newsletters, Social Media, Team Building, Training, Social Networking, Conflict Resolution, Event Management, Nonprofits, Team Leadership, Staff Development, Program Management, Organizational..., Data Analysis, Coaching, Project Management, Management, Strategic Planning, Analysis, Budgets, PowerPoint, Outlook
Education
Nova Southeastern University
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Computerized Vehicle Registration 2013 - Present
Crowne Plaza Auburn Hills January 2011 - May 2013
American Express January 2005 - December 2009
Forest Pharmaceuticals, Inc. January 2002 - December 2004
Delta Airlines (formerly Northwest Airlines) October 1999 - September 2001
InterContinental Hotels & Resorts 1992 - 1999
Skills
Account Management, Project Management, Leadership, Sales, Contract Negotiation, Selling, CRM, Marketing Strategy, New Business Development, Proposal Writing, Negotiation, Management, Strategic Partnerships, Cold Calling, Strategic Planning, Sales Process, Program Management, Business Development, Sales Management, Pricing, Budgets, Salesforce.com, B2B, Competitive Analysis
Education
Oakland University 1982 — 1987
BA, Communication Arts
Oakland Community College 1981 — 1982
American Express July 2014 - Present
American Express August 2003 - July 2014
Council of Economic Advisors January 2013 - December 2013
American Express July 2007 - January 2009
Skills
Leadership, Strategy, Management, Training, Analysis, Customer Service, Customer Satisfaction, Financial Analysis, Process Improvement, Customer Experience, Coaching, Team Leadership, Strategic Planning, Team Building, Microsoft Excel, Call Centers, Forecasting, Credit Cards, Performance Management, Time Management, PowerPoint, Data Analysis, Project Management, Six Sigma, Financial Services, Business Analysis, Microsoft Office, Microsoft Word
Education
Nova Southeastern University 2012 — 2014
Master of Business Administration (MBA), Process Improvement
Southeast Guilford High School 1996 — 2000
University of North Carolina at Greensboro
Bachelor of Business Administration (B.B.A.)
American Express April 2014 - Present
American Express 2008 - Present
American Express November 2005 - 2007
Skills
Business Analysis, Banking, Business Requirements, Requirements Gathering, Project Management, Call Center, Process Improvement, Requirements Analysis, Payments, Analysis, Data Analysis, Financial Services, Call Centers, Quality Assurance
Education
Nova Southeastern University 2011 — 2013
St. Georges College 1995 — 1999
High School Diploma
Independent Consultant January 2005 - Present
Applied Systems February 2015 - July 2015
American Express December 2012 - January 2014
BondDesk Group, LLC May 2009 - January 2012
Prestige Parking Valet January 2001 - April 2009
Skills
MySQL, Visual C#, PHP, Oracle, Oracle Applications, Visual Basic, Apache, Microsoft Office, Access, Outlook, Vi, Vim, Putty, SQL, Unix, HTML, CSS, PVCS, VMware, Virtual PC, Linux, Release Management, Trading Systems, Fixed Income, Web Applications, Process Improvement, Business Communications, Teaching, Teamwork, Team Leadership, Software Documentation, Testing, Business Intelligence, Visio, Software Development, SDLC, Integration, Requirements Gathering, Requirements Analysis, Microsoft SQL Server, Databases, Agile Methodologies
Education
Oakland University 2003 — 2007
Bachelor, Management Information Systems
American Express 2007 - Present
American Express 2001 - 2007
American Express 1998 - 2001
American Express 1996 - 1998
Skills
Account Management, Business Development, Sales Management, Sales, Strategic Partnerships, Relationship Management, Salesforce.com
Education
Nova Southeastern University
Masters, Business
University of Miami - School of Business
BA, Business
PayPal February 2014 - Present
PayPal July 2012 - January 2014
Bank of America July 2010 - July 2012
Bank of America February 2006 - June 2010
Bank of America October 2003 - January 2006
SunCom Wireless October 2002 - October 2003
NextCard February 2000 - February 2002
Providian Financial May 1996 - February 2000
BellSouth Mobility May 1995 - April 1996
American Express April 1985 - April 1995
Skills
Credit Cards, Call Center, Management, Performance Management, Banking, Training, Credit, Six Sigma, Strategic Planning, Call Centers, Customer Retention, Analytics, Change Management, Sales, Customer Service, CRM, Budgets, Risk Management, Process Improvement, Human Resources, Customer Experience, Strategy, Sales Operations, Executive Management, Vendor Management, Financial Services, Project Planning, Leadership, Cross-functional Team..., Business Analysis, Outsourcing, Business Process..., Payments, Operations Management, Relationship Management, Finance, Product Management, Analysis, Electronic Payments, Program Management, Mobile Payments, Debit Cards, E-payments, Operational Risk..., Payment Systems, Payment Card Processing, ACH, Consumer Lending, Integration, AML
Education
Nova Southeastern University 1987 — 1989
Master of Business Administration (M.B.A.), Business Administration and Management, General
American Express October 2008 - Present
Aronson Business Systems January 1992 - December 2006
State of Florida, Department of Business Regulation September 1991 - November 1993
Aronson Financial Services January 1988 - January 1992
ABT Mutual Fund Group; Palm Beach Capital Management August 1980 - December 1987
Skills
Financial Analysis, Investment Analysis, Financial Accounting, Fund Accounting, Auditing, Risk Management, Operations, Project Management, Financial Industry..., Performance Metrics, Strategy Development, Credit, Valuation, Leadership, Credit Cards, Management, Financial Services, Analytics, Microsoft Excel, Strategy, Start-ups, Finance, Business Analysis, Banking, Management Consulting, Forecasting, Portfolio Management, Financial Risk, Analysis, Process Improvement, MIS, Business Process..., Investments, Business Intelligence, Change Management, Vendor Management, Call Centers, Strategic Planning, Customer Experience
Education
Nova Southeastern University 2013 — 2015
MBA, Business Intelligence & Analytics
University of Florida 1973 — 1980
Bachelor of Science in Business Administration, Accounting and Finance
American Express March 2011 - Present
American Express April 2008 - March 2011
Skills
PMO, Program Management, Change Management, Business Analysis, Project Management, Vendor Management, Project Portfolio..., Business Process..., PMP, SDLC, Project Delivery, Requirements Gathering, Outsourcing, Business Process, Process Improvement, Leadership, Cross-functional Team...
Education
Nova Southeastern University
Business Administration and Management, General
SMARTWAY FINANCIAL January 2003 - Present
American Express July 2001 - January 2004
RICHARD J. GERSTEIN MD June 1989 - December 2002
Skills
Portfolio Management, Financial Analysis, Strategic Financial...
Education
Nova Southeastern University 1999 — 2001
MBA, FINANCE AND ACCOUNTING MANAGEMENT
Nova Southeastern University 1996 — 1999
BACHELOR OF SCIENCE, PROFESSIONAL MANAGEMENT
CITY COLLEGE 1993 — 1995
ASSOCIATE OF SCIENCE, BUSINESS ADMINISTRATION
American Express July 1997 - December 2012
Wells Fargo September 1993 - July 1997
Los Angeles Daily News July 1987 - September 1991
Skills
Business Analysis, Operations Management, Performance Management, People Management, Sales Management, Management, Vendor Management, Strategy
Education
UCLA Anderson School of Management 1991 — 1993
Master of Business Administration (MBA), Operations Management and Supervision
Occidental College 1978 — 1982
Bachelor of Arts (BA), Economics
Keiser University November 2011 - Present
American Express 1985 - 2006
Skills
Managerial Finance, Management, Customer Service
Education
Nova Southeastern University
Bachelor of Science, Business Administration, Management and Operations
Nova Southeastern University
Master of Business Administration (M.B.A.), Business Administration
American Express March 2013 - Present
Central Jersey Bank, N.A. April 1999 - March 2009
Skills
Call Centers, Credit Cards, Customer Experience, Financial Services, Relationship Management, Payments, Customer Satisfaction, Customer Service, Banking, Credit, Customer Retention, Lotus Notes
Education
Ocean County College
Associate of Science (A.S.), Social Work
St. Rose High School
Momentum Consulting Corporation March 2012 - Present
American Express October 2004 - March 2012
First Data Merchant Services September 2002 - October 2004
Skills
Data Warehouse..., Data Architecture, Data Governance, Data Modeling
Education
Nova Southeastern University
Business Administration and Management, General
State Farm November 2014 - Present
American Express September 2013 - June 2014
Skills
Team Building, Technical Support, Customer Support, Teamwork, Windows 7, Windows Vista, Windows XP, Typing, 10 Key, Sales
Education
Ogden-Weber Applied Technology College
Diploma