Comcast Company
Industry: Telecommunications company
DescriptionComcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania. Owners: Roberts family (33% voting power) Headquarters: Philadelphia, Pennsylvania, United States CEO: Brian L. Roberts (Nov 2002–) Subsidiaries: Xfinity, Sky, NBC, NBCUniversal, Fandango, TV shows: Poker Night in America, Battle of the Fans, Political Update, Game of the Week, Free Stuff Did you know: Comcast is the second-largest multichannel video service provider in the US by total subscribers (22,121,000). wikipedia.org
Comcast List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Comcast. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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17,688 Comcast employees in database. Find out everything there's to know about Comcast employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Comcast Employees
Safelite AutoGlass April 2012 - Present
Comcast February 2011 - February 2012
Comcast July 2010 - February 2011
The Home Depot 2009 - 2010
The Home Depot 2006 - 2009
The Home Depot 2004 - 2006
Safeway 2002 - 2004
Colorado Maintenance Specialties, Inc. 1999 - 2002
King Soopers 1992 - 1998
King Soopers 1991 - 1992
Skills
Performance Management, Employee Relations, Union Avoidance, Employee Engagement, Employee/Labor Relations, Change Management, Multi-site Management, Succession Planning, Onboarding, Hiring, Recruiting, Industrial Relations, Talent Management, Training, Policy, Labor Relations, Personnel Management, Workforce Planning, HRIS, Retail, Compensation & Benefit, Deferred Compensation, Human Resources, HR Policies, Employee Benefits, Payroll, Operations Management, Career Development, Management, Employee Training, Leadership, Leadership Development, Coaching, EEO, Strategic Planning, Temporary Placement, Strategy, Benefits Administration, FMLA, Talent Acquisition, New Hire Orientations, College Recruiting, Organizational..., Interviews, Applicant Tracking..., Organizational..., Conflict Resolution, Employment Law, Job Descriptions, Employee Handbooks
Education
University of Phoenix 2000 — 2003
Bachelor of Science (BS), Business Administration and Management, General
Macy's November 2009 - Present
Comcast March 2010 - January 2012
Elan Nutrition May 1999 - September 2009
Skills
Customer Service, Sales, Team Building, Microsoft Office, Management, Microsoft Word, PowerPoint, Microsoft Excel, Leadership, Training, Recruiting, Marketing, Event Planning, Strategic Planning, Coaching, Data Entry, Account Management, Social Media, Social Networking, Outlook, Store Management
Education
University of Phoenix 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Comcast January 2013 - Present
The Drake Hotel June 2011 - September 2012
Best Buy August 2008 - September 2011
Skills
Windows, Customer Service, Microsoft Office, Microsoft Excel, English, Microsoft Word, HTML, Outlook, PowerPoint, C++, C, Strategic Planning, Budgets, Java, Negotiation, Telecommunications, Research, Photoshop, Public Speaking, Project Management
Education
University of Phoenix 2014 — 2015
Associate of Arts (A.A.), Healthcare Administration/Medical Records
Screen Solutions International April 2014 - December 2014
KoreMedia June 2013 - March 2014
GameStop October 2012 - July 2013
Comcast September 2010 - November 2012
GameStop August 2008 - September 2010
Skills
HTML 5, CSS3, jQuery, LESS, SASS, JavaScript, Remote User Support, AngularJS, Technical Support, Troubleshooting, Telephony, VoIP, Networking, Customer Satisfaction, Customer Retention, Cabling, Ruby, TCP/IP, Call Centers, Broadband, Customer Experience, PHP, Drupal, Telecommunications, Cisco Technologies, SQL, Wireless Networking, CSS, Customer Service, Scrum, Linux, HTML5, HTML, Agile Web Development
Education
University of Phoenix-Sacramento Valley Campus 2008 — 2012
Bachelor of Science (B.S.), Information Technology, Software Engineering
Comcast Cable October 2000 - Present
Comcast Cable Communications 1999 - Present
Comcast 1999 - Present
Skills
Broadband, Telecommunications, VOD, DOCSIS, VoIP, IP, HFC, Cable Television, IPTV, Ethernet, MPEG, RF, Wireless, Cabling, Set Top Box, Computer Network..., Switches, Cisco Technologies, Digital TV, Internet Services, Integration, Cables, Troubleshooting, T1, DWDM, LAN-WAN, Provisioning, Network Architecture, System Deployment, TCP/IP, Call Centers, DSL, MPEG2, MPLS, Cable Modems, Network Design, Metro Ethernet, SIP, WiFi, Routers, Routing, SNMP, Interactive TV, Network Engineering
Education
Perkiomen Valley 1992 — 1996
University of Phoenix
Gannett June 2012 - Present
Illuminations by Daina August 2011 - Present
ATD Kentuckiana 2014 - 2015
Price and Prewitt November 2011 - June 2012
DIRECTV September 2009 - August 2011
Comcast January 1995 - July 2009
Skills
Leadership, Call Center, Telecommunications, Training, Change Management, Management, Call Centers, Sales, Project Management, Coaching, Customer Retention, Customer Service, Customer Experience, Team Management, Leadership Development, Recruiting, Outsourcing, Customer Satisfaction
Education
University of Phoenix 2002 — 2006
BSB/M, Business/ Management
Comcast September 1999 - Present
Comcast Cable January 1999 - Present
TCI Cablevision/Falcon Cable TV January 1987 - January 1999
Skills
NCTI Master Technician, Telecommunications, Broadband, Management, Team Leadership, Fiber Optics, IP, Telephony, Direct Sales, Wireless, T1, Computer Network..., Strategy, Call Center, VoIP, Project Planning, DOCSIS, Call Centers, Troubleshooting
Education
University of Phoenix 2007 — 2014
Bachelor of Science in Business Management, Business Management, 3.71
UOP 2005 — 2011
Bachelor of Science in Business Management
ADP Client Services July 2007 - Present
Fountainhead Condominium Associataion 2006 - 2007
Rivrside Forest Products 2005 - 2006
Comcast 2004 - 2005
Alltel Wireless March 1996 - May 2004
Harris Methodist Health Plan 1994 - 1996
Claims Services Resource Group 1993 - 1994
The Traverlers Insurance Company 1990 - 1993
Skills
Call Center, Customer Satisfaction, Customer Experience, Customer Retention, Telecommunications, Workforce Management, Avaya, Call Center Development, Customer Service, Troubleshooting, ACD, Technical Support, Wireless, Process Improvement, Customer Service..., Team Leadership, Customer Support, Escalation Resolution, Call Centers, Training, Payroll, Leadership, Employee Benefits
Education
University of Phoenix
BS, Business Administration and Management, General
American Senior Benefits / Legacy Financial Services March 2014 - Present
American Senior Benefits September 2009 - Present
Comcast June 1995 - December 2009
Second Spin CDs May 2003 - February 2008
Skills
Leadership, Sales, Team Building, Insurance, Management, Sales Management, Business Planning, Fixed Annuities, Customer Service, Training, Recruiting, Direct Sales, CRM, Property & Casualty..., Customer Satisfaction, Sales Operations, Life Insurance, Account Management, Public Speaking, Microsoft Office, Cold Calling, Salesforce.com, Sales Process, Team Management, Time Management, Selling
Education
University of Phoenix 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
Weber State University 1995 — 2000
BS, Business Administration and Management, General
Go Health September 2015 - Present
Global Employment Solutions October 2014 - February 2015
Chicago Urban League October 2013 - December 2013
Comcast November 2012 - August 2013
RMK Holdings Inc. August 2007 - July 2009
Kaplan University February 2008 - November 2008
Skills
Accounts Receivable, Invoicing, Customer Service, Call Centers, Data Entry, Telephone Skills, Software Documentation, Customer Experience, Outlook, Student Financial Aid, Microsoft Office, Microsoft Excel, Technical Support, Access, Microsoft Word, Time Management, Telecommunications, Administrative..., 10 Key, Telephony, Team Leadership, Training, Sales, PowerPoint, VoIP, Fax, Teamwork, Management, Customer Support, System Administration, Windows XP, Administration, Microsoft Office 2007, PeopleSoft, Process Improvement, Account Management, Avaya, Spreadsheets, Multi-line Phone, Copying, Switchboard Operator, Clerical Work, Office Administration, Appointment Scheduling, Billing Systems, Office Management, Clerical Skills, Team Building, Strategic Planning, Leadership
Education
University of Phoenix 2013 — 2015
Comcast June 2013 - Present
SFI December 2010 - May 2011
SunTrust Bank 1994 - 2006
Skills
Customer Service, Finance, Branch Management, Administrative..., Account Reconciliation, Retail Banking, Compliance, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Cash Flow Forecasting, Coaching, Management, Credit, Loans, Public Speaking, Sales, Team Building, Leadership, Microsoft Office, Training
Education
University of Phoenix 2009 — 2010
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Business Administration, Management and Operations
eBay October 2010 - Present
eBay October 2010 - December 2012
Comcast July 2000 - August 2010
Skills
Customer Retention, Call Center, Customer Experience, Telecommunications, Workforce Management, Account Management, Customer Service, Customer Satisfaction, Process Improvement, Coaching, Team Building, Leadership, Employee Relations, Program Management, Operations Management, Cross-functional Team..., Call Centers, Six Sigma, Recruiting, Salesforce.com, Human Resources, Business Process..., Change Management, Team Management, Vendor Management, Management, Data Analysis, Sales, Product Management, Strategy, CRM, Onboarding
Education
University of Phoenix 2006 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Comcast May 2013 - Present
TDS Telecommunications Corp. June 2011 - May 2013
Mr. Promo Full Service Advertising Agency January 2003 - June 2011
Rockford Register Star January 2011 - March 2011
MCI WORLDCOM May 2001 - July 2003
MCI Worldcom October 1999 - May 2001
MCI Worldcom July 1998 - October 1999
MCI Worldcom July 1997 - July 1998
Skills
Sales Management, Advertising Sales, Direct Sales, Telemarketing, Online Advertising, Online Marketing, Marketing Strategy, Graphic Design, Web Design, Web Development, Adobe Creative Suite, Photoshop, Dreamweaver, PowerPoint, Telecommunications, Sponsorship Sales, Sponsorship Marketing, Sponsorship Negotiations, Event Planning, Event Marketing, Inside Sales, Direct Marketing, Sponsorship, Public Relations, Lead Generation, B2B, Marketing, Advertising, Email Marketing, Social Media, VoIP, Managed Services, Social Networking, Social Media Marketing, Management, Marketing Communications, Leadership, Blogging, Sales, Selling, CRM, Cold Calling, Sales Operations, Sales Process, New Business Development, Strategy, Business Development, Competitive Analysis, Market Research, Customer Retention
Education
University of Phoenix
Bachelors
Comcast Cable February 2015 - Present
Comcast July 2012 - Present
Skills
Solution Selling, Account Management, Call Centers, Direct Sales, Team Leadership, Management, Telecommunications, VoIP, Customer Retention, Team Building, Sales Operations, Sales Management, Customer Service, Customer Satisfaction, Leadership, Sales, Training, Sales Process, Salesforce.com, Marketing, Cold Calling
Education
University of Phoenix 2002 — 2004
Bachelor's degree, Information Technology
University of Phoenix
Bachelor's degree, Information Technology
Comcast June 2014 - Present
Chauncey's Smokehouse & Bar 2013 - Present
Colonial Life February 2011 - January 2013
Richmond Times-Dispatch December 2007 - June 2010
The News Leader 2002 - 2007
Skills
Social Media, Sales, Account Management, Sales Management, Marketing Strategy, Customer Service, Social Media Marketing, Marketing, New Business Development, Public Speaking, Strategic Planning, Marketing Communications, Team Building, Online Advertising, Email Marketing, Salesforce.com
Education
University of Phoenix 2004 — 2006
MBA, Business Marketing
Mary Baldwin College 1995 — 1999
BS, Business
Comcast April 2013 - Present
Comcast March 2012 - March 2013
Comcast May 2007 - March 2012
Comcast May 2006 - April 2007
Skills
Call Center, Management, Analysis, Workforce Management, Data Analysis, Budgets, Avaya, Telecommunications, Business Strategy, IVR, Customer Experience, Customer Satisfaction, Process Improvement, Workforce Planning, Performance Management, Team Leadership, Call Centers, Strategy, Contact Centers, Customer Service, Leadership, Time Management
Education
University of Phoenix 2007 — 2009
Bachelor of Science, Business Management
American Senior High 1995 — 1999
Bob's Discount Furniture COBAM/KYC Quality Assurance Analyst/Remediation AnalystHSBC BankJuly 2011 - May 2012
HSBC Bank Argentina 2011 - 2012
HSBC Bank September 2010 - June 2011
Sunoco, Inc June 2010 - August 2010
Comcast Cable February 1998 - May 2010
Comcast February 1998 - May 2010
First USA Bank March 1994 - February 1995
Skills
Customer Service, Customer Service..., Customer Retention, Retention Management, Interviews, Hiring Practices, Quality Assurance, Recruiting, Team Leadership, Close Attention to..., Defusing Irate Customers, KYC, Telecommunications, Data Entry, Microsoft Excel, Microsoft Word, Sales, Crisis Intervention, Proofreading, Sales Management, Coaching, Call Centers, Cold Calling, Customer Satisfaction, Due Diligence, Employee Benefits, Financial Risk, Insurance, Leadership, Loans, Marketing Strategy, Negotiation, New Business Development, Operations Management, Outlook, Process Improvement, Research, SDLC, Social Networking, Software Documentation, Strategic Planning, Team Building, Training, Vendor Management, Visio, CRM, Business Analysis, Budgets, Banking, Analysis
Education
University of Phoenix 2009 — 2010
no degree at this time, Business, Management, Marketing, and Related Support Services
Delcastle Technical High School 1982 — 1984
Diploma, Academics
General Studies - Del Castle Technical High School
Diploma, Dental/Business
Comcast June 1997 - Present
Skills
VoIP, Telecommunications, Cisco Technologies, IP, Switches, Routers, Troubleshooting, TCP/IP, Network Design, Ethernet, MPLS, Telephony, Computer Network..., WAN
Education
University of Phoenix 2011 — 2015
Bachelor of Business Administration (B.B.A.), Project Management
Thomas Jefferson High School 1990 — 1994
Diploma
Comcast Cable December 2010 - Present
Comcast February 2007 - December 2010
Comcast February 2005 - February 2007
Skills
Call Center, Telephony, BMC Remedy, Telecommunications, Troubleshooting, Wireless, Customer Service..., Networking, LAN-WAN, Process Improvement, Call Centers, Broadband, Avaya, Customer Experience, Ethernet, IP, Leadership, Management, Routers, Technical Support, Training
Education
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Business Management
University of Phoenix 2009 — 2010
Associates, Business Management
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix
Master of Business Administration (MBA)
ADP May 2015 - Present
Comcast November 2011 - December 2014
Comcast February 2007 - November 2011
Comcast November 2004 - February 2007
Skills
Leadership, Broadband, Call Centers, Telecommunications, Team Building, Change Management, VoIP, Telephony, Customer Satisfaction, Process Improvement, Customer Retention, Project Management, Customer Experience, Team Leadership, Analysis, Cross-functional Team..., DOCSIS, Cabling, Process Management, Project Coordination, Training Delivery, Troubleshooting, Workforce Management, Business Strategy, Vendor Management, Cable Television, Project Delivery, Training, Avaya, Root Cause Analysis, Business Process..., IP, Wireless, Leading Change, Facilitators, Business Process Design, Business Process Mapping, Policy Writing, Call Center, Management, Avaya Technologies, Computer Network..., Ethernet, Fiber Optics, Optical Fiber, Customer Service, Networking, Account Management, Vendor Relationship..., Client Relations
Education
Wintersville High School 1981 — 1983
High School Diploma, Gerneral
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
Comcast August 2014 - Present
Comcast June 2013 - August 2014
The Sentity Group October 2009 - June 2014
Comcast February 2002 - June 2013
IT Solutions Consulting, Inc. April 2000 - February 2002
US Air Force February 1995 - March 2000
Skills
Information Technology, TCP/IP, Integration, Web Services, Software Project..., SQL, MySQL, Network Design, Windows, DNS, Cisco Technologies, PHP, Perl, Enterprise Architecture, XML, VoIP, Virtualization, Cloud Computing, Wireless, Security, Linux, Java, Operating Systems, IP, Testing, Data Center, System Architecture, Fitness Instruction, Agile Methodologies, Troubleshooting, Architecture, Telecommunications, Unix, Solaris, Network Architecture, Broadband, System Deployment, Baby Blessings, Rap, Paper Craft, Meat, Natural Horsemanship, Network Engineering, Networking, Software Development, IPv6, Routers, Switches, Vendor Management, Leadership
Education
University of Phoenix 2002 — 2007
Bachelors of Science, Information Technology
Central High School 1989 — 1992
Synovus August 2012 - Present
Comcast March 2012 - July 2012
Bank of America June 2010 - December 2011
East Cambridge Savings Bank October 2008 - April 2010
Bank of America August 2005 - October 2008
Citizens Bank November 1999 - July 2004
Skills
Microsoft Excel, Microsoft Office, Customer Satisfaction, Management, Training, Sales Management, Banking, Customer Service, Microsoft Word, Marketing, Budgets, Human Resources, Sales, Program Management, Access, PowerPoint, Loans, Administration, Customer Retention, Call Centers, Credit, Payments, Invoicing, Credit Cards, Leadership, Process Improvement, Time Management, Retail Banking, Risk Management, Financial Services, Public Speaking, Team Building, Finance
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Early Childhood Education and Teaching
Wakefield High School 1995 — 1999
High School Diploma, Accounting and Finance
Comcast February 2014 - Present
JPMChase April 2012 - February 2014
GE Capital April 2004 - June 2009
AT&T March 1999 - March 2005
Skills
Banking, Credit, Loans, Call Centers, Sales, Relationship Management, Credit Cards, Finance, Process Improvement, Business Analysis, Management, Leadership, Credit Risk, Financial Risk, FHA, Refinance, Residential Mortgages, Analysis, Interviewing Skills, Microsoft Office, Written Correspondence, Regulatory Requirements, Human Resources, Recruiting, Internal Audit
Education
University of Phoenix
State of Michigan March 1999 - Present
State of Michigan March 1999 - Present
Detroit Rescue July 2009 - August 2010
Comcast June 1996 - February 1999
United Airlines June 1991 - May 1996
Skills
Case Managment, Program Development, Group Therapy, Social Services, Youth Mentoring, Adolescents, Psychotherapy, Mental Health, Mental Health Counseling, Youth Development, Counseling Psychology, Family Therapy, Behavioral Health, Community Outreach, Crisis Intervention, Psychology
Education
University of Phoenix 2008 — 2011
Master, Mental Health Counseling
Lewis College of Business
Associates Degree, Business Administration
Mental Health University of Phoenix
Masters, Counseling
University of Phoenix
Bachelors of Science, Business Administration
Comcast November 2013 - June 2014
Best Buy August 2012 - December 2013
U-Stor February 2012 - May 2012
Convergys May 2011 - September 2011
Bennigans May 2006 - March 2007
Skills
Handling Money, Written Correspondence, General Office Skills, Computer Security, Positive Team Player, Team Leadership, Leadership, Clean and Organize, Communication, Typing, Troubleshooting, Fax, Print, Scanners, Copying, Calming, Customer Service, Professional..., Property Management, Persuasiveness, Judgment, Timely Decision Making, Active Learning, Problem Solving, Time Management, Listening to customers, Customer Satisfaction, Customer Insight, Customer Retention, Customer Oriented, Empathy, Pronunciation, Microsoft Office, Cultural Diversity, Sales, Data Entry, Human Resources, Team Building, Telephone Skills
Education
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business
University of Phoenix 2009 — 2011
Associates of Arts, Foundation of Business
Akamai Technologies April 2012 - August 2014
Comcast July 2009 - July 2011
Comcast October 2007 - July 2009
Skills
Internet Services, Telecommunications, Troubleshooting, Windows, TCP/IP, Data Analysis, VPN, Project Management, Customer Service, Analysis, Teamwork, Project Planning, Team Leadership
Education
University of Phoenix 2012 — 2014
Master's Degree, Information Systems
University of Phoenix 2008 — 2010
Bachelors, Information Technology
The Polytechnic Ibadan 2000 — 2002
Bachelors, Construction Management/Quantity Survey
Time Warner Cable December 2013 - Present
Time Warner Cable Business Class March 2012 - December 2013
Time Warner Cable October 2011 - March 2012
Insight Communications December 2009 - October 2011
Comcast November 2006 - November 2009
Skills
Cabling, Cables, Cable Modems, Telecommunications, Broadband, T1, Cable Television, Metro Ethernet, Telephony, Fiber Optics, Troubleshooting, VoIP, Computer Network..., Customer Satisfaction, Ethernet, IP, Provisioning, Optical Fiber, Wireless
Education
University of Phoenix 2011 — 2012
BS, Project Managemant
Itt technical institute 2004 — 2006
Associate, Computer and electronic engineering
Direct Energy November 2014 - Present
SupportChoice, Inc. June 2012 - September 2014
Comcast July 2009 - May 2012
The Planet March 2007 - May 2009
Earthlink March 2006 - March 2007
Verizon Wireless January 2004 - March 2006
Hispanic Teleservices March 2002 - September 2003
Compaq Computer Co. March 1999 - March 2002
Convergys February 1997 - March 1999
Skills
Project Management, Curriculum Development, Sales Operations, Call Center, Vendor Relationships, Vendor Management, Customer Satisfaction, Process Improvement, Business Process..., Operations Management, Performance Management, CRM, Management, Training, Team Management, Program Management, Team Building, Leadership, Telecommunications, Coaching, Recruiting, Team Leadership, Customer Experience, Customer Retention, Call Centers, Workforce Management, Time Management, Avaya, Human Resources, Analysis, Contact Centers, Customer Service, Technical Support, Call Center Development, Troubleshooting, Quality Assurance, Change Management, Wireless, Executive Management, Software Documentation, Cross-functional Team..., Telephony, Outsourcing, P&L Management, BPO, Account Management, Salesforce.com, Telemarketing, ACD, Forecasting
Education
University of Phoenix
BA, Business Management
Comcast November 2010 - Present
Comcast Cable January 2010 - October 2010
Comcast January 2006 - December 2009
Comcast September 2002 - January 2006
Comcast November 1998 - September 2002
Comcast May 1998 - November 1998
Comcast August 1992 - May 1997
Unitherm Incorporated January 1990 - January 1992
Skills
Coaching, Conflict Management, Internal Communications, Technical Presentations, Communication Written, Communication Strategy, Business Analysis, Business Analytics, Time Management, Budget Management, Budget Preparation, Customer Relations, Influential, Change Initiatives
Education
University of Phoenix 2006 — 2009
Bachelors of Science, Business Management
Wakefield High School 1981 — 1985
Comcast October 2013 - Present
Comcast February 2008 - October 2013
Comcast May 2006 - February 2008
Comcast August 1998 - June 2006
Comcast October 1999 - October 2005
Dr Solomons Software November 1996 - August 1998
Dr Solomons Software 1997 - 1998
Ahearn Insurance 1997 - 1997
Ritchie Electronics 1996 - 1997
Chesterton Company January 1986 - November 1996
Skills
Team Building, Telecommunications, Sales, Customer Service, Leadership, Management, Coaching, Call Center, Customer Retention, Customer Satisfaction, Customer Experience, Telephony
Education
University of Phoenix 2007 — 2008
Incomplete, Business Administration
University of Phoenix 2002 — 2003
Incomplete, Business Administration
Malden High School 1980 — 1984
Diploma, Business Studies
Comcast April 2015 - Present
Community Education Centers July 2014 - April 2015
Suddenlink Communications September 2013 - May 2014
Highmark July 2013 - September 2013
Suddenlink Communications June 2012 - July 2013
McDonald's Corporation February 2012 - March 2012
TeleTech December 2011 - January 2012
Walmart November 2011 - November 2011
JetStream Ground Services May 2011 - June 2011
Ohio Valley College of Technology January 2011 - April 2011
Skills
Computer Repair, Microsoft Office, Computer Hardware, System Building, Troubleshooting, Windows, Word, Excel, PowerPoint, Microsoft Word, Servers, Microsoft Excel, Technical Support, Billing Systems, Software Documentation, System Administration, Data Entry, Customer Service, Outlook, Mac, Networking, Management, Customer Satisfaction, Access, Teamwork, Social Networking, Databases, System Deployment, Time Management, Information Technology, Windows 7, Visio, Call Centers, Lotus Notes, XP
Education
University of Phoenix 2011 — 2013
Bachelor of Science, Criminal Justice Administration
Ohio Valley College of Technology 2009 — 2011
AAB, Computer Hardware and AAB in Computer Software
Informatica March 2014 - August 2015
Kony, Inc. March 2013 - March 2014
CommVault Systems, Inc. February 2012 - March 2013
Arthur J. Gallagher & Co. September 2007 - February 2012
Xerox Corporation July 2006 - August 2007
Nuance Communications June 2005 - April 2006
Comcast January 2003 - May 2005
WorldCom January 2002 - January 2003
WorldCom January 2001 - January 2002
Skills
Leadership Development, Technical Training, Blended Learning..., Performance Management, Needs Analysis, Salesforce.com, Product Training, Blended Learning, Training, Team Leadership, Talent Management, Program Management, Sales Management, Sales, Leadership, New Business Development, Management, Telecommunications, Coaching, Direct Sales, CRM, Selling, Budgets, Human Resources, Marketing, Sales Process, Employee Benefits, Organizational..., Customer Service, Staff Development, Sales Operations, Training Delivery, Public Speaking, Employee Training, Customer Retention, Team Building, Time Management, Vendor Management, Recruiting, Consulting, Strategy, Business Development, Employee Engagement, Employee Relations, Sales Enablement, Sales Enablement Tools, Executive Management, Change Management, Talent Acquisition, Cross-functional Team...
Education
University of Phoenix
Bachelor of Science, Business/Management
Acosta Sales & Marketing December 2012 - Present
JPMorgan Chase October 2013 - May 2014
Comcast November 2010 - May 2012
Flextronics June 2006 - February 2009
Skills
Merchandising, Consumer Products, Retail, Shopper Marketing, Key Account Development, Trade Marketing, Pricing, Categorization, Planograms, Forecasting, Customer Insight, Sales Operations, Technical Support, Customer Service, Sales, POS, Account Management, Inventory Management, Team Building, Customer Satisfaction, Microsoft Office
Education
University of Phoenix 2010 — 2012
AA, Business/Managerial Economics
Brandywine High School 2002 — 2006
Comcast August 2006 - Present
Comcast September 2004 - August 2006
Comcast March 2003 - September 2004
Comcast March 2000 - March 2003
Comcast March 1999 - March 2000
Skills
Software Installation, Security, Management, Training, Process Scheduler, Technical Training, Technical Support, Software Documentation, Customer Satisfaction, Routing, Broadband, Telephony, Troubleshooting, VoIP, Call Centers, Telecommunications, System Administration, Quality Control, Wireless, Maintenance & Repair, Process Improvement, Team Leadership
Education
University of Phoenix 2012 — 2015
Associate's degree, Business Administration and Management, General, A
Jones/NCTI University 2003 — 2007
Certification Master Technician at customer premises, Technical, A Honors
Lockheed Martin Aeronautics October 2003 - Present
Foster's Famous Caramels 1996 - Present
Comcast 2000 - 2003
Skills
Earned Value Management, Cost Accounting..., Variance Analysis, SAP, Financial Analysis, Financial Reporting, Microsoft Excel, Microsoft Access, Budgets, Project Planning, Essbase, Operations Management, Contract Management, Managerial Finance, Cost Accounting, Security Clearance, Team Building, Program Management, Procurement, Strategic Planning, Analysis, Contract Negotiation, Forecasting, Aerospace, Facilities Management, PowerPoint, MS Project, Project Management, Process Scheduler, Project Finance, Continuous Improvement, Risk Management, Six Sigma, Pricing, Management, Purchasing, Leadership, Cross-functional Team..., Business Process..., Training, Change Management, Access
Education
University of Phoenix 2001 — 2007
Bachelor's degree, Business Management
Comcast
Skills
Forecasting, Telecommunications, Process Improvement, Sarbanes-Oxley Act, Analysis, Call Centers, Vendor Management, Variance Analysis, Customer Retention, VoIP, Customer Satisfaction
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.)
Currently Unemployed 2012 - Present
Walt Disney World 2008 - 2012
Comcast January 2006 - January 2008
Comcast Cable 2007 - 2008
Landstar 2006 - 2007
Mastech 2005 - 2006
Convergys 2002 - 2005
Convergys January 2001 - 2005
Skills
Customer Service, Information Technology, Computer Hardware, Computer Repair, Computer Maintenance, Training, Network Design, Operations Management, Field Work, Field Operations, Field Training, Public Speaking, Critical Thinking, Customer Retention, Team Leadership, Management, Cable Management, Software Installation, Microsoft Office, Escalation, Client Liaison, Employee Training, Employee Benefits, Employee Relations, Hardware Installation, Help Desk Support, Field Installation, Equipment Installation, Face-to-face
Education
University of Phoenix 2001 — 2004
Bachlors in Information Technolagy, Information Tchenolagy
Dragone Sunglasses August 2012 - Present
Comcast March 2010 - March 2012
Morrison Security July 2012 - 2012
Skills
•Architecture Design..., •Product Process..., •Engineering..., •Technology..., •Accounting (Accounts..., •Marketing (Sales,..., •Investments Analyzer..., •Business Management (..., •Computer Applications..., •Computer Technician..., •Software Networking..., •Financial Advisor..., •Business Applied Law..., •Surveillance..., •Internet Installer..., •Web Designer (Front..., •Cable Installer..., •Phone Installer..., •Wireless Networking..., Security Officer (Class..., BUSINESS SYSTEMS, COMPUTERS AND..., FUNDAMENTALS OF..., PROJECT PLANNING &..., PROGRAMMING CONCEPTS, DATABASE CONCEPTS, NETWORK AND..., WEB DESIGN &..., WEB DESIGN &..., XML, SQL FOR BUSINESS, INTRODUCTION TO UNIX, JAVA PROGRAMMING I, JAVA PROGRAMMING II, INFORMATION SYSTEMS..., WINDOWS SERVER..., APPLICATION..., ORGANIZATIONAL..., HUMAN FACTORS IN..., •CULTURAL DIVERSITY, •WINDOWS SERVER..., •BUSINESS..., MARKETING COMMUNICATIONS, CRITICAL THINKING, HUMAN MOTIVATION, ORGANIZATIONAL BEHAVIOR..., ADVERTISING AND THE..., •MASS COMMUNICATION
Education
University of Phoenix 2007 — 2012
Bachelor's degree, Business/Office Automation/Technology/Data Entry
Homestead Florida 1997 — 2012
Business Operations Law, High School/Secondary Diplomas and Certificates
Ultimate Fighting Championship March 2015 - Present
Ultimate Fighting Championship March 2013 - March 2015
Ultimate Fighting Championship April 2010 - March 2013
Cox Communications April 2007 - April 2010
Lotus Broadcasting January 2007 - March 2007
Lotus Broadcasting KFMA & KLPX July 2005 - March 2007
Comcast January 1999 - July 2005
Skills
Social Media, Marketing, Marketing Strategy, Market Planning, Social Media Marketing, Promotions, Radio Promotions, Cable Television, Direct Marketing, Live Events, Event Planning, Sales, CRM, Advertising, Sports, Team Building, Market Research, Strategic Partnerships, Leadership, Digital Media, Lead Generation, Management, Sponsorship, Facebook, Event Management, Public Relations, Online Marketing, Marketing Communications, Social Networking, Digital Marketing, Direct Mail, Email Marketing, Online Advertising, SEM, Product Marketing, SEO, Brand Development, Strategy, Integrated Marketing, Television, Brand Management, Brand Awareness, Broadcast, Sports Marketing, Digital Strategy, Media Buying, Media Planning, New Media, Relationship Marketing, Radio
Education
University of Phoenix 2004 — 2007
Bachelors of Science, Business Marketing
Comcast July 2013 - Present
The Home Depot October 2012 - July 2013
Skills
C, C++, Java, Windows, Operating Systems, HTML, Linux, SQL, Computer Hardware, Networking, MySQL, Network Security, Programming
Education
University of Phoenix 2011 — 2012
Bachelor of Science (BS), Information Technology
Westwood College Online 2010 — 2011
Associate of Science (A.S.), IT
PeakView Solutions September 2013 - Present
Time Warner Cable August 2006 - September 2013
Comcast 2002 - 2006
Continental Cablevision and MediaOne 1981 - 1999
Skills
Telecommunications, Call Center, Customer Service, Leadership, Time Management, Call Centers, Training, Vendor Management, Negotiation, Process Improvement, Team Building, Employee Training, Customer Experience, Customer Retention, VoIP, Team Leadership
Education
University of Phoenix 2002 — 2009
Business Management
Comcast March 2014 - Present
Comcast October 2009 - Present
(ADM) Archer Daniels Midland August 2008 - August 2009
(ADM) Archer Daniels Midland November 2006 - August 2009
TX Dept of Family and Protective Services December 2005 - October 2006
TX Dept of Insurance, Division of Worker’ Compensation March 2004 - December 2005
Reebok Intl. Ltd. Distribution March 2003 - December 2003
AT&T February 2000 - October 2002
TX Dept of Human Services December 1994 - January 2000
Skills
Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Customer Service, Troubleshooting, Data Entry, Workforce Management, Outlook, Technical Support, Telecommunications, Microsoft Office, Telephone Skills, Training, Time Management, Team Leadership, Microsoft Excel, Human Resources, Sales, Employee Relations
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Human Resources Management and Services, 3.77
Home Properties August 2007 - Present
Fastrac Markets October 2014 - Present
M & J Muelken Enterprise LLC February 2013 - Present
TW Tan November 2004 - February 2007
Comcast October 2002 - October 2003
Nelnet October 2001 - September 2002
TransGlobal Vacations October 2000 - September 2001
Century Auto Glass May 1998 - June 2000
Valleyfair Family Amusement Park May 1997 - August 1998
Skills
Accounting, Budgets, Customer Service, Bank Reconciliation, Accounts Payable, Cash Receipts, Expense Reports, Invoice Processing, Sales, Team Building, Team Leadership, Accounts..., Management, Approval Process, Banking Relationships, Budget Forecasts, Cash-handling, Client Rapport, Communication Skills, Coordinating Activities, Customer Follow-up, Daily Operations, Deadline Oriented, Enjoy New Challenges, Escrow, Fast-paced, Financial Operations, General Ledger, Handle Confidential..., Handle Multiple Projects, Highly detail oriented, Human Resources, Interact with All..., Investigative Research, Invoice Verification, Multi-task & Handle..., Operation Monitoring, Outstanding time..., Procedure Creation, Procedures Documentation, Problem Solving, Profit Maximization, Purchasing, Record Maintenance, Records Management, Research Information, Resolve Issues, Train Employees, Variance Explanations
Education
University of Phoenix 2008 — 2010
Bachelor of Applied Science (BASc), Business Admin-Mgmt/Human Resource Mgmt
University of Phoenix 2007 — 2008
Associate of Arts (A.A.), Business Administration and Management, General
Comcast June 2013 - Present
AAA Washington September 2011 - March 2013
W.W. Grainger Industrial Supply November 2006 - April 2010
W.W. Grainger Industrial Supply January 2004 - April 2010
W.W. Grainger Industrial Supply November 2003 - November 2006
VERIZON COMMUNICATIONS January 1998 - April 2003
Skills
Leadership, Conflict Resolution, Sales, Management, Training, Customer Service, Team Building, Employee Learning &..., Process Improvement, Lean Operations, Lean Management, Lean Six Sigma, Coaching, Sales Management, Recruiting, Customer Satisfaction, B2B, Customer Experience, Operations Management, Call Centers, Human Resources, Microsoft Office, Sales Operations, Logistics, Team Management, Team Leadership, Performance Management, Time Management, Cross-functional Team..., Budgets, Account Management, Cold Calling, Selling, Salesforce.com, Strategy, New Business Development, Leadership Development, Direct Sales, Retail, Strategic Planning, Sales Process, Employee Recognition, Hiring Employees, Personal Development, Employee Evaluation, Employee Engagement, Customer Retention, Inventory Management, Marketing, Negotiation
Education
University of Phoenix
Business
Sandy Springs Toyota September 2014 - Present
Nutech Systems May 2014 - August 2014
Comcast August 2011 - May 2014
Skills
Customer Service, Sales Management, Customer Satisfaction, Customer Relations, Employee Training, Call Center Development, Business Development, Marketing, Customer Retention, Escalations Management, Call Center, Strategic Planning, Training, Management, Sales Operations, Account Management, Customer Experience, Team Building, Team Leadership, Lead Generation, Human Resources, Consulting, Leadership, Operations Management, New Business Development, Sales, Sales Process, Project Management, Microsoft Excel, Microsoft Word, Microsoft Office, Data Entry, Microsoft Technologies, IT Recruitment
Education
University of Phoenix 2012 — 2017
Bachelor's Degree, Business Administration and Management, General, 3.9
Utica High School 1999 — 2003
Diploma, Business Administration and Management, General
CHG Healthcare Services April 2014 - Present
CLEARLINK August 2013 - April 2014
The Home Depot May 2011 - August 2013
ABC Office May 2011 - November 2011
Comcast August 2008 - February 2011
Sears Home Improvement Products and Services April 2007 - August 2008
Deseret Mutual Benefits September 2003 - March 2007
Skills
Call Center, Account Management, Cross-functional Team..., Team Leadership, Sales Management, Team Building, Customer Retention, Sales, Marketing, Cold Calling, Direct Sales, Customer Satisfaction, Vendor Management, Call Centers, Management, Leadership, Process Improvement, Customer Service, Business Development, B2B, Human Resources, Negotiation
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Marketing
Comcast Business December 2014 - Present
Comcast September 2010 - December 2014
Union Bank September 2006 - May 2010
Skills
Telecommunications, MPLS, Direct Sales, Customer Satisfaction, Sales Operations, Account Management, Sales, Managed Services, Team Building, Sales Management, Team Leadership, Selling, Cold Calling, B2B, Networking, Sales Process, Strategic Planning, Leadership, Marketing, New Business Development, Product Marketing, Marketing Strategy, Business Strategy, Sales Presentations, Business Development, Management, Online Marketing, Advertising, Salesforce.com, Forecasting, Social Networking, Market Planning, Training, Marketing Management, Outside Sales, Email Marketing, Strategic Partnerships, Digital Marketing, Key Account Management, Solution Selling, Advertising Sales, Business Planning, Time Management, Teamwork, Public Relations, Event Planning, Market Analysis, Direct Marketing, Product Management, Social Media
Education
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Chabot College 2004 — 2006
Associate of Arts (A.A.), Real Estate
Chabot College 2004 — 2006
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Emory University School of Medicine April 2014 - Present
Lawler Wood Housing, LLC October 2012 - April 2014
Comcast January 2009 - July 2011
Skills
Financial Analysis, Budgets, Capital Accounting, Capital Project Analysis, Business Analysis, Analysis, Financial Variance..., Cost Accounting, Forecasting, Financial Reporting, Finance, Accounting, Financial Modeling, Essbase, Process Improvement, Telecommunications, Hyperion Enterprise, Access, Strategic Financial..., Microsoft Excel, Budget Analysis, Job Costing, Inventory Analysis, Physical Inventory, Inventory Accuracy, Inventory Management, Hyperion, Financial Planning
Education
University of Phoenix 2003 — 2006
Bachelor of Science (B.S.), Accounting
Comcast April 2012 - Present
ARAMARK January 2006 - April 2012
Marriott International August 1999 - January 2006
Skills
Taleo, PeopleSoft, Microsoft Office, Outlook, Micros, Windows, Profiles, Employee Relations, Talent Acquisition, Onboarding, College Recruiting, Applicant Tracking..., Recruiting, Talent Management, Performance Management, Human Resources, Temporary Placement, HRIS, Benefits Administration, Employee Engagement, Conflict Resolution, Job Descriptions
Education
University of Phoenix 2010 — 2013
BS, Business Management
Villanova University 2007 — 2007
Certification, Human Resources Management
Cascade Property Management July 2015 - Present
Tandem Property Management February 2011 - March 2015
Providence Health and Services August 2009 - November 2010
Comcast October 1999 - December 2008
Key Bank October 1998 - October 1999
Food Lion September 1996 - March 1998
Skills
Time Management, Account Management, Management, Training, Accounting, Customer Service, Outlook, Call Centers, Invoicing, Microsoft Office, Microsoft Excel, Data Entry, Human Resources, Recruiting, Team Building, Employee Relations, Office Administration, Leadership, Cash Management, Confidentiality, Microsoft Word, Customer Retention, Conflict Resolution, Team Leadership, Professional..., Project Management, Property Management, Leasing, Fair Housing, Resident Retention, Sales, Budgets, Marketing
Education
University of Phoenix 2008 — 2013
Bachelor of Science (B.S.), Health Care Administration
Sage Outsource Solutions, Inc. September 2012 - August 2014
Comcast January 2011 - November 2011
Flextronics September 2006 - July 2010
The Answer Group January 2005 - July 2006
Skills
Technical Support, Call Center, Customer Service, Operating Systems, Data Entry, Microsoft Office, Wireless, Troubleshooting, Microsoft Word, Outlook, Training
Education
U.S. Career Institute 2011 — 2012
certification, medical coding
University of Phoenix 2007 — 2009
Majoring in Bachelor of Science, Information Technology/Visual Communication
Boingo Wireless May 2014 - Present
QuickPlay Media October 2013 - May 2014
Time Warner Cable August 2006 - December 2013
Adelphia 2002 - 2006
Comcast 1998 - 2002
Comcast Cable June 1997 - 1998
Skills
Telecommunications, Call Centers, Integration, Call Center, Management, Cross-functional Team..., Broadband, BMC Remedy, Digital Video, Process Improvement, Team Management, Technical Support, Training, DOCSIS, Troubleshooting, Routers, Team Leadership, ITIL, Switches, Team Building, Vendor Management, Customer Satisfaction, Wireless, Cabling, Computer Network...
Education
University of Redlands 2003 — 2006
Master of Arts (M.A.), Business Administration, Management and Operations
University of Phoenix-Southern California Campus 2002 — 2003
Bachelor of Business Administration (BBA), Business Administration and Management, General
Comcast Cable July 1988 - Present
Comcast Cable April 2011 - September 2015
Comcast Media Center August 2009 - April 2010
Comcast April 2007 - August 2009
Comcast Cable October 1998 - April 2007
AT&T 1994 - 1998
Skills
Telecommunications, Call Center, Customer Retention, Telephony, Process Improvement, Vendor Management, Cross-functional Team..., Leadership, Call Centers, Customer Satisfaction, Strategic Partnerships, Management, Strategy, Troubleshooting, Product Management, VoIP, Account Management, Customer Experience, Salesforce.com, Sales Operations, Broadband, Wireless, Product Marketing, Team Leadership, Team Building, Customer Service
Education
University of Phoenix
Bachelors, Marketing
Film Industry January 2010 - Present
New Mexico Wildcats Basketball January 2000 - Present
Comcast March 2006 - May 2011
Skills
Basketball, Sports Coaching, Sports Conditioning, Acting, Sales, Personal Training, Fitness Training, Strength Training, Basketball Coaching, Fitness, Leadership, Sponsorship, Time Management, Nonprofits, Team Building, Networking, Sports Marketing, Sports Management, Small Business, Sports Nutrition, Weight Training, Athletic Training, Wellness, Motivational Speaking, Film, Nutrition, Scouting, Facebook, Fundraising, Sponsorship Sales, Cpr Certified, Customer Service, Social Networking, Social Media, Marketing, Coaching, Event Management, Training
Education
University of Phoenix 2011 — 2014
Criminal Justice/Law Enforcement Administration
Tolles Career and Technical Center 1994 — 1995
Business, Business Administration and Management, General
Hilliard Davidson High School 1991 — 1995
Diploma, General Studies
Comcast Corporation July 2007 - Present
Comcast 2009 - 2014
Skills
Telecommunications, VoIP, Call Centers, Broadband, Wireless, IP, Telephony, Vendor Management, Customer Satisfaction, Customer Experience, Ethernet, MPLS, Customer Retention, Customer Service, Managed Services, Integration, Sales, Management, Process Improvement, Project Management, Team Leadership, Troubleshooting
Education
University of Phoenix 2006 — 2008
Associate of Arts (AA), Business Administration, Management and Operations, 3.8
University of Phoenix
Comcast Cable June 2013 - Present
Comcast October 2011 - June 2013
Comcast Cable July 2010 - October 2011
Time Warner Cable August 2008 - June 2010
Comcast October 2005 - January 2008
USA Mobility August 2000 - March 2005
Paging Network, Inc May 1994 - August 2000
USN 1987 - 1991
Skills
Troubleshooting, Wireless, RF, Cisco Technologies, DOCSIS, IP, Routers, Switches, Telecommunications, Solaris, LAN-WAN, Cabling, VOD, HFC, Broadband, Management, Project Management, VoIP
Education
University of Phoenix
Bachelor of Science, Information Systems
ITT Technical Institute
Associate Degree, Electronics Engineering Technology
DIRECTV December 2012 - Present
DIRECTV April 2011 - December 2012
Verizon Communications 2008 - April 2011
Comcast May 1997 - 2008
Skills
Cabling, Inventory Management, Budgeting, Hiring, Supervisory Skills, Telecommunications, SLA, Operations Management, Mentoring, Key Account Management, P&L responsibility, Multiple Sites, Process Improvement, P&L Responsibility, Broadband, VoIP, Vendor Management, Fiber Optics, Call Center, Budgets, Workforce Management, Team Building, Troubleshooting, Customer Service, Customer Satisfaction, Cross-functional Team..., Call Centers, Program Management, Team Leadership, Training, Product Management, Managed Services, Employee Relations, Customer Experience, LAN-WAN, Optical Fiber, Customer Retention, Telephony, T1, Leadership, Cable Television, Account Management, Team Management, Contract Negotiation, Coaching, Change Management, Computer Network..., Technical Support, Management, VOD
Education
Perth, Western Australia
University of Phoenix
Professional Financial Services February 2014 - Present
Comcast 2010 - 2013
Indiana University School of Dentistry November 2002 - March 2010
Skills
Automotive Sales, Customer Service, Customer Oriented, Sales, Customer Support, Following Up, Follow Through, Close Attention to..., Dealers
Education
University of Phoenix 2013 — 2015
Associates of Arts in Business Management
AutoSTS training 2013 — 2013
Automotive Sales
Arlington High School 1997 — 2001
High School Diploma
TelePacific Communications August 2015 - Present
Comcast Business October 2012 - July 2015
Emeryville Chamber of Commerce February 2013 - June 2015
Comcast February 2011 - October 2012
Verizon Wireless September 2004 - September 2010
Good Guys April 1992 - September 2004
Skills
Sales Management, Customer Satisfaction, Retail, Sales, Account Management, Sales Operations, Customer Experience, Customer Service, Sales Process, Team Building, Direct Sales, Cold Calling, Customer Retention, Inventory Management, Income Statement, Coaching, New Business Development, Training, Merchandising, Team Leadership, Instructional Design, Wireless Broadband, Wireless Routers, Telecommunications, Cellular Communications, Internet Services, Cable Television, Telephony, Home Automation, Consumer Electronics, Cable Modems, Instructor-led Training, Training Facilitation, Leadership Development, Car Audio, Home Theater, Computer Repair, Computer Hardware..., Management, Store Management, Wireless, Java, Programming, Networking, Home Networking, Windows, IT Solutions, Selling, P&L Management, Salesforce.com
Education
Archbishop Riordan High School 1987 — 1991
University of Phoenix 2013 — 2014
Associate of Arts (AA), Information Technology, 3.97 GPA
University of Phoenix 2014 — 2016
Bachelor of Science (B.S.), Information Technology
Comcast August 2011 - Present
Comcast June 2007 - August 2011
Shoe Carnival May 2001 - June 2007
Skills
Telecommunications, Troubleshooting, Call Center, Broadband, Salesforce.com, Telephony, Data Center, Sales, Forecasting, Customer Service, VoIP, Team Leadership, Call Centers, Customer Experience, Wireless, Vendor Management, Customer Satisfaction, Direct Sales, Cross-functional Team..., Customer Retention
Education
University of Phoenix-Nashville Campus 2005 — 2007
Bachelors Degree, Business Managment
Tennessee State University 2002 — 2005
Bachelor of Engineering (B.E.), Mechanical Engineering
M.L.King Magnet High School 1996 — 2002
High School Diploma (Honors), Health, Science and Engineering
Time Warner Cable Media March 2014 - Present
Time Warner Media Sales 1997 - Present
Time Warner Cable 1997 - 2008
Comcast 1997 - 2007
Time Warner Advertising Sales 1993 - 1997
Jones Intercable Advertising Sales 1987 - 1992
Skills
Strata, Media Buying, Advertising Sales, Broadcast, Media Planning, Leadership, Digital Media, Television, Sales, Strategy, Advertising, Digital Marketing, Integrated Marketing, Online Advertising, Strategic Planning
Education
University of Phoenix
BA, Business Management
Comcast June 2010 - Present
Comcast Cable December 2008 - June 2010
Comcast Cable February 2007 - December 2008
Orrtax Software Solutions November 2006 - February 2007
Maxfield Candy Company July 2006 - September 2006
USANA Health Sciences July 2005 - May 2006
Peak Profiles Inc May 2005 - July 2005
Student Support Services August 2004 - April 2005
Skills
Leadership, Management, Data Analysis, Customer Service, Customer Experience, Customer Satisfaction, Call Centers, Call Center, Technical Support, Troubleshooting, Microsoft Office, Access, Microsoft Excel, Telecommunications, Telephony, VoIP, Employee Relations
Education
University of Phoenix 2009 — 2010
Bachelors, Business Management
Cascadia Community College 2008 — 2009
Business Finance
University of Utah 2005 — 2006
Biochemistry
College of Eastern Utah 2001 — 2005
Associates, Chemistry
Verizon Wireless April 2013 - Present
new September 2012 - February 2013
Cahaba GBA February 2012 - August 2012
Comcast October 2011 - February 2012
Skills
Customer Service, Strategic Planning, Process Improvement, Microsoft Office, Project Management, Microsoft Excel, Team Building, Program Management, Team Leadership, Management, Healthcare, Change Management
Education
University of Phoenix 2008 — 2012
Associate's degree, Health/Health Care Administration/Management
Charter Communications March 2011 - Present
Comcast August 2009 - December 2010
Charter Communications, Inc January 2005 - January 2009
Skills
Telecommunications, Account Management, B2B, Call Center, Broadband, Call Centers, Cisco Technologies, Co-location, Direct Sales, Ethernet, Fiber Optics, IP, MPLS, Managed Services, Network Design, Management, New Business Development, Optical Fiber, Sales, Sales Operations, Solution Selling, Salesforce.com, Switches, Telephony, Vendor Management, Unified Communications, VoIP, Wireless
Education
University of Phoenix 2000 — 2002
BS CIS, Business, Computer Information Systems
Comcast October 1999 - October 2006
Accenture April 1999 - October 1999
Detroit Diesel June 1997 - April 1999
Skills
Social Networking, Administrative..., Recruiting, Management, Public Speaking, Human Resources, Event Planning, Marketing, Advertising, Sales, PowerPoint, Community Outreach, Fundraising, Sales Management
Education
University of Phoenix 2005 — 2007
Masters of Management, Human Resources
University of Phoenix 2003 — 2006
BSB, Marketing
JetBlue Airways May 2014 - Present
Bella Moretti Insurance Agency, Inc. April 2013 - Present
Premier Group Insurance April 2013 - Present
American Family Insurance May 2008 - March 2013
All Points Auto LLC April 2006 - April 2011
Sprint - Nextel Corporation May 2003 - September 2006
Comcast July 1994 - May 2002
AT&T 1994 - 2002
Morgan Stanley Dean Witter 1998 - 2000
Skills
Direct Sales, Account Management, Sales, Team Building, Sales Management, New Business Development, Salesforce.com, Strategic Planning, Customer Retention, Negotiation, Marketing Strategy, Marketing, Solution Selling, Small Business, Telecommunications, Property & Casualty..., Licensed Life & Health..., Licensed Property &..., Customer Satisfaction, Staff Development, Management, Sales Operations, Contract Negotiation, Cold Calling, Business Planning, Sales Presentations, Leadership, Business Development, Team Leadership, Recruiting, B2B, Insurance, Sales Process, Fixed Annuities, Health Insurance, Life Insurance, Customer Service, Commercial Insurance, Analysis, Training, Term Life Insurance, Homeowners, Networking, Selling, Whole Life, Entrepreneurship, Finance, Disability Insurance, General Insurance
Education
University of Phoenix 1998 — 2000
Associates, Business Management
Provo High School 1981 — 1985
Comcast August 2014 - Present
Dynamic Revelations, LLC January 2011 - Present
Comcast Cable May 2013 - August 2014
Comcast October 2007 - July 2011
Skills
Team Building, Strategic Planning, Customer Service, Coaching, Customer Satisfaction, Team Leadership, Program Management, System Administration, Training, Workshop Facilitation, Leadership Development, Entrepreneurship, Event Planning, Leadership, Management, Marketing, New Business Development, Public Speaking, Small Business, Time Management
Education
Strayer University (DC) 2001 — 2003
Associate of Arts (A.A.), Computer and Information Systems Security/Information Assurance
University of Phoenix
Comcast Cable March 2014 - Present
Starz Entertainment March 2013 - March 2014
Comcast October 2009 - March 2013
Sprint-Nextel November 2007 - October 2009
Sprint January 2006 - November 2007
Sprint November 2004 - January 2006
Skills
SDLC, Telecommunications, Cross-functional Team..., Business Analysis, Project Management, Product Management, Software Development, Vendor Management, PMP, Management, Program Management, Integration, Software Project..., Requirements Analysis, Wireless, Process Improvement, Change Management, Project Planning, Leadership, Business Process, Call Centers, Quality Assurance, Troubleshooting, Testing, Product Development, Software Documentation, Risk Management, Visio, Enterprise Software, Agile Methodologies, Business Process..., IP, Agile Project Management, Mobile Devices, MS Project, Databases, Project Portfolio..., CDMA
Education
University of Phoenix 2005 — 2009
Bachelor of Science, Computer Information Systems
Eaglecrest High School 1992 — 1995
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tata Consultancy Services June 2014 - Present
Amdocs January 2014 - May 2014
Comcast July 2007 - December 2013
Randstad February 2007 - May 2007
Teleperformance September 2001 - October 2004
Skills
VoIP, TCP/IP, Troubleshooting, Telecommunications, Technical Support, Routers, Network Administration, Windows 7, Wireless Networking, XP, Computer Hardware, Operating Systems, JavaScript, Network Engineering, Network Security, Network Design, Windows, Networking, SharePoint, Telephony, VMware, HTML, Computer Network..., Databases, BMC Remedy, Call Center, DNS, VPN, Active Directory, Linux, Cisco Technologies, Windows Server, IT/Web Content, DHTML, Web Site Design, End-User Training, Interface Design, Critical Troubleshooting, Apache, Apple Macintosh, Microsoft Office, Java Script, Call Centers, Help Desk Support, Software Installation, System Deployment, Windows XP, OS X
Education
University of Phoenix 2009 — 2012
Bachelors, Software Engineering, 2.91
University of Phoenix 2007 — 2009
Associates Degree, Information Technology and Web Design, 3.31
comcast 2008 - Present
time warner cable September 2003 - July 2007
Education
University of Phoenix 2009 — 2013
I.T.
Comcast 2002 - Present
Time Warner Cable April 1998 - Present
Time Warner Cable April 1998 - Present
Time Warner Cable 1998 - Present
AT&T Broadband 1998 - Present
Comcast Cable 2002 - 2008
GlobeCast 1994 - 1997
Education
University of Phoenix 2001 — 2005
Comcast February 2015 - Present
Comcast January 2012 - February 2015
Comcast June 2008 - August 2010
Comcast January 2007 - April 2008
Comcast April 2001 - June 2007
Comcast June 1999 - April 2000
TeleTech April 1998 - June 1999
Skills
Workforce Management, Avaya, ACD, Operations Management, Human Resources, Outsourcing, Management, Vendor Management, Data Analysis, BPO, Budgets, Call Centers, Telecommunications, Forecasting, Project Planning, Call Center Development, Software Documentation, CRM, Customer Satisfaction, Telephony, Contact Centers, Training, Analysis, Resource Management, IVR, Inbound Marketing, Customer Retention, Process Improvement, Call Center, Customer Experience, Team Leadership, Troubleshooting, Program Management, Strategic Planning, Performance Management, Avaya Technologies, Team Management, Business Analysis, Broadband, Leadership, Team Building, Workforce Planning, Change Management, Cross-functional Team..., Quality Assurance, Business Process..., Sla
Education
University of Phoenix 2002 — 2008
Completed all but three classes to my degree program, job and family took priority over completing, Business Administration, Management and Operations, 3.89
Aurora Central High School 1990 — 1994
High School, General Education
Comcast May 2013 - August 2014
TeenScreen National Center for Mental Health Checkups June 2010 - August 2012
Ernst and Young January 2006 - January 2010
Ruder Finn September 2003 - January 2006
Skills
Expenses, Spreadsheets, Lotus Notes, Microsoft Excel, Outlook, Administrative..., Financial Analysis, Financial Statements, Travel Arrangements, Office Management, Conference Rooms, Business Meetings, PowerPoint, Time Management, Answering Phones, Expense Reports
Education
Wilmington University 2014 — 2015
Bachelor's Degree, Psychology
University of Phoenix 2006 — 2009
Associate's degree, Psychology
Comcast July 2002 - Present
Skills
DOCSIS, Management, Telephony, Optical Fiber, Training, Broadband, Cabling, Call Centers, Computer Network..., Customer Service, Ethernet, Networking, Routers, Telecommunications, Troubleshooting, VoIP, Wireless, IP, Team Leadership
Education
University of Pheonix 2006 — 2008
Bachlors in Business Management
Comcast Cable February 2014 - Present
Comcast Cable September 2010 - February 2014
Comcast September 2008 - August 2010
Comcast September 2006 - December 2008
Intuit, Inc September 2003 - September 2006
Skills
Telecommunications, Telephony, Call Center, Avaya, Troubleshooting, IVR, VoIP, VMware, Unified Communications, TCP/IP, Visio, Computer Network..., Windows Server, ACD, Unix, Cisco Technologies, Customer Retention, SIP, Data Center, Network Architecture, Fiber Optics, Disaster Recovery, T1, Cabling, Call Centers, Network Design, Servers, VPN, MPLS, System Deployment, Customer Satisfaction, Provisioning, IP, Broadband, Managed Services, IP PBX, Workforce Management, CTI, Wireless Networking, Call Routing, Technical Support, Customer Experience, Ethernet, Wireless, Integration, Contact Centers, Network Engineering, Cross-functional Team..., WAN, Voice Mail
Education
University of Phoenix
Bachelor of Science (BS), Information Technology
Financial Destination Inc November 2004 - Present
Comcast February 1998 - Present
Education
University of Phoenix
Criminal Justice
Time Warner Cable August 2012 - Present
Madison Telecom November 2011 - August 2012
Comcast 2003 - November 2011
Comcast 2001 - 2003
Skills
Telecommunications, Broadband, Vendor Management, Telephony, Customer Satisfaction, Cross-functional Team..., DOCSIS, Troubleshooting, Optical Fiber, IP, VoIP, Call Centers, Ethernet, Computer Network..., Wireless, Fiber Optics, Cable Television, VOD, Network Design, Cabling, HFC, Network Engineering, Avaya, Switches, Routing, System Deployment, IPTV, SIP
Education
Carver 1983 — 1986
University of Phoenix
Comcast December 2011 - Present
Comcast Cable January 2009 - September 2011
Comcast September 2006 - January 2009
Comcast April 2002 - September 2006
Skills
Telecommunications, Call Center, Broadband, VoIP, Telephony, Call Centers, Ethernet, Business Intelligence, Customer Retention, SSRS, Databases, Microsoft SQL Server, Relational Databases, SQL, SSIS, SharePoint, Database Design, Vendor Management, T1, Provisioning, Computer Network..., Avaya, Analytics, Troubleshooting, Cabling, LAN-WAN, Fiber Optics, Routers, Internet Services, Avaya Technologies
Education
University of Phoenix 2009 — 2011
Bachelor of Science (BS), Information Technology
TeleTech August 2015 - Present
Maximus October 2014 - May 2015
McGraw-Hill October 2010 - February 2011
Verizon March 2010 - October 2010
Waste Management June 2008 - December 2008
U.S. Cellular May 2007 - April 2008
Comcast June 2006 - December 2006
CAEL June 2004 - June 2005
Union League Boys & Girls Clubs February 1997 - August 2000
Skills
Microsoft Office, SnagIt, Remedy Ticketing System, Lucent, Nice QA, CTI, Norstar, Nortel, Raisers Edge, SAP, Windows 7, Windows Vista, Windows XP, Internet, Data Entry, Windows 8, Fax, Xerox Printers, Telecommunications, Sales, Customer Satisfaction, Customer Experience, Payroll
Education
University of Phoenix 2015 — 2017
Associate of Arts and Sciences (AAS), Information Technology with Cisco Networking Certificate
West Side Technical 1999 — 1999
C.N.A., Certified Nursing Assistant
Daley College 1995 — 1996
GED
Indiana University Health June 2013 - Present
Indiana University Health April 2011 - June 2013
Comcast January 2007 - December 2008
Comcast November 2004 - January 2007
Comcast August 2003 - November 2004
Comcast October 1998 - August 2003
Education
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Malcolm X College 1986 — 1987
Business Admin
Charles P. Steinmetz 1982 — 1986
HS Diploma, English
Aurora Networks May 2010 - Present
Maverick Specialized January 2010 - June 2010
Broadband Construction Services January 2009 - December 2009
Comcast 2001 - 2008
Comcast 1991 - 2001
Monmouth Cablevision July 1982 - December 1991
Skills
Troubleshooting, Microsoft Excel, Testing, Software Installation, Broadband, Change Management, Electronics, Electrical, Mechanics, Fiber Optics, RF design, Union Avoidance, Electricians, Management, Headend, Proj Management, Visio, Cabling, Telecommunications, DWDM, Project Management, Ethernet, Optical Fiber, IP, RF, Telephony, DOCSIS, VoIP, Technical Support, Integration, HFC, Wireless, Cable Television, FTTx, MPLS, Cables, SNMP, GPON, WiFi, TCP/IP, DSL, VOD, Network Design, IPTV, MPEG, Computer Network..., Network Engineering, T1, Network Architecture
Education
University of Phoenix 2012 — 2015
Associate of Arts (AA), Information Technology, 3.90
DeVry Institute of Technology 1980 — 1982
E.T., Electronics Technician, A
Discount Tire Company November 2012 - March 2013
Comcast September 2012 - November 2012
hhgregg December 2011 - May 2012
Verizon Wireless July 2010 - November 2011
Flextronics June 2009 - July 2010
Cricket Wireless February 2009 - June 2009
Circuit city August 2002 - February 2009
Skills
Loss Prevention, Retail, Store Management, Retail Sales, Inventory Management, Customer Service, Sales, POS, Merchandising, Inventory Control, Troubleshooting, Computer Hardware, Team Leadership, Wireless Networking, Computer Repair, Microsoft Office, Wireless, Blackberry, Microsoft Excel, PowerPoint, Microsoft Word, Computer Maintenance, Windows, Consumer Electronics, Sales Management, Windows 7, Outlook, Leadership
Education
University of Phoenix-Chicago Campus 2013 — 2014
Bachelor of Science in Information Technology, Concentration in Networking and Telecommunications
ITT Technical Institude-Mt. Prospect 2004 — 2004
CEET, Computer and Electronics, 3.9
Jefferson High School 1994 — 1998
H.S. Diploma, Engineering, 3.0
Meharry Medical College November 2009 - Present
Meharry Medical College February 2010 - August 2012
Comcast 2002 - 2006
Comcast Cable 1999 - 2004
Skills
Troubleshooting, Computer Hardware, Software Documentation, Windows, Customer Service, Mac OS X, Microsoft Office, Information Technology, Outlook, Windows 7, Team Building, Process Improvement, Access, Workforce Management, Project Management, Leadership, Microsoft Excel, Servers, Networking, OS X, System Administration, Help Desk Support, XP, Program Management
Education
University of Phoenix
Comcast October 2005 - Present
MediaOne, AT&T Broadband, Comcast June 1998 - September 2005
Continental Cablevision April 1997 - June 1998
Continental Cablevision March 1986 - April 1997
Continetal Cablevision November 1984 - March 1986
Skills
Customer Service, Process Improvement, DOCSIS, Management, Telecommunications, Broadband, Change Management, Leadership, Networking, Troubleshooting, Strategy, Human Resources, Coaching, Call Centers, Cable Television, Telephony, Cabling, Ethernet, VoIP
Education
Brockton High School 1978 — 1981
University of Phoenix
Windstream Communications July 2005 - Present
Comcast 2011 - 2011
United States Navy March 2004 - June 2005
United States Navy March 2002 - March 2004
Education
University of Phoenix 2011 — 2014
Master of Business Administration (M.B.A.)
Strayer University Greenville 2007 — 2010
Bachelor of Science, Information Systems
Comcast July 2006 - Present
AT & T Local (As Contractor) 2003 - 2005
Qwest 2003 - 2003
AT&T 2000 - 2003
AT & T 1998 - 2000
Skills
VoIP, Broadband, Telecommunications, Network Engineering, Ethernet, IP, Wireless, Telephony, Switches, Routers, Network Design, MPLS, Networking, Computer Network..., SDH, Cisco Technologies, Fiber Optics, SIP
Education
University of Phoenix Denver 2010 — 2012
Bachelor's degree, Business/Managerial Economics
University of Phoenix
Spectrum Metals February 2013 - Present
K&A Auto Salvage January 2010 - December 2012
Premiere Brand Marketing LLC September 2007 - December 2010
Comcast July 2006 - August 2010
Skills
Administrative..., Direct Sales, Microsoft Office, Event Planning, Social Media Marketing, Social Networking, Customer Service, Management, Stainless Steel, Outstanding..., 60 WPM, Purchasing, Aluminum Alloys, Telephone Skills, Sales Management, Sales Operations, Time Management, QuickBooks, Cold Calling
Education
University of Phoenix 2008 — 2010
Associate of Science (A.S.), Communication, General
House District 54B January 2013 - Present
Comcast April 2013 - Present
Creative Confectionaire October 2010 - November 2011
RedBrick Pizza September 2009 - May 2010
Bioware 2010 - 2010
wackenhut 2002 - 2006
US Navy October 1998 - October 2002
Skills
Military, Emergency Management, Physical Security, Security Operations, Navy, Weapons, Military Operations, Surveillance, Firearms, Leadership, Team Building, Customer Service, Security Management, Security, Crisis Management
Education
University of Phoenix 2006 — 2009
BS, Business Administration, Management, Operations and Economics
Wyndham Vacation Ownership January 2014 - Present
Spherion/ Aon Hewitt November 2011 - February 2012
Wake Up Mentoring November 2010 - February 2011
Comcast August 2008 - September 2010
Offerlab February 2006 - August 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Negotiation, Outlook, Social Media, Public Speaking, Marketing, New Business Development, Coaching, Budgets, Marketing Strategy, Project Management, Account Management, Interviews
Education
University of Phoenix 2011 — 2014
Associate's degree, Accounting, 3.8
Poinciana High School 1993 — 1997
Lone Star Overnight March 2012 - December 2014
Comcast December 2010 - April 2012
FedEx October 1992 - October 2009
Skills
Cold Calling, Direct Sales, Account Management, Sales Process, Sales Operations, Pricing, Selling, Marketing, B2B, Salesforce.com, Management, Sales, CRM, VoIP, Customer Satisfaction, Telecommunications, Managed Services, Networking, Sales Management, Sales Presentations
Education
University of Phoenix
Business Management
Moorcroft Manor August 2011 - Present
Comcast April 2001 - August 2011
lia sophia 2010 - 2010
Education
University of Phoenix 2006 — 2011
BS, Business Administration
University of Phoenix 2006 — 2010
BS, Business Administration
Comcast Cable October 2013 - Present
Comcast Cable August 2011 - Present
Comcast May 2008 - August 2011
Target June 2006 - May 2008
Education
University of Phoenix 2009 — 2011
Master, Management
Westfield State College 2002 — 2006
Bachelor, English
Comcast August 2005 - Present
Comcast February 2011 - May 2014
Comcast Cable January 2007 - February 2011
US Army 2000 - 2005
Skills
Product Marketing, Telecommunications, Customer Retention, Call Centers, Direct Sales, Wireless, Account Management, Broadband, Sales, Customer Experience, Direct Marketing, Team Leadership, Leadership, Team Building, Telephony, Product Management, Marketing Strategy, Customer Service, Advertising, Marketing, Marketing Communications, Customer Acquisition, Training, Outlook, Microsoft Office, Social Networking, Microsoft Excel, Troubleshooting
Education
University of Phoenix
Business Administration and Management, General
Comcast June 2014 - Present
Partech International September 2010 - April 2014
Identifix January 2010 - June 2010
Alan's Automotive January 2000 - November 2009
Skills
HTML, Negotiation, Management Consulting, CSS, Customer Service, Financial Analysis, Organizational..., Leadership, Social Responsibility, Decision Analysis, Risk Management, Strategic Business, Human Resources, E-business, Supply Chain, Troubleshooting, Content Management, Team Management, Management, Sales Process, Integrity, Business Ethics, Microsoft Office, Dreamweaver, Marketing, Software Installation, Graphic Design, Event Management, Loss Prevention, Closing Deals, Product Development, Computer Hardware, XP, Active Directory, Help Desk Support, Windows 7, Hardware, Operating Systems, Sales, Servers, Networking, Windows Server, Windows XP, PHP, WordPress, HTML 5, Photoshop, Windows XP Pro, Business Analysis, Technical Support
Education
Western Governors University 2011 — 2014
MBA, Masters of Business Administration
University of Phoenix 2007 — 2011
BSBM, Business Administration Management
Murphy Oil 2012 - 2012
Comcast April 2000 - January 2010
Skills
Inventory Management, Materials Management, Team Building, Customer Satisfaction, Leadership, Operations Management, Data Entry, Inventory Control, Time Management, Team Leadership, Customer Retention, Customer Experience, Employee Training
Education
Argosy University-Phoenix Online Division 2011 — 2014
Bachelor's degree, Organizational Leadership
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Infinite Computer Solutions March 2015 - Present
Micromeritics Instrument Corporation July 2012 - November 2014
CorTech April 2012 - May 2012
Comcast September 2011 - March 2012
Porter Melvin Tax Service February 2005 - April 2011
Cricket Communications 2009 - 2011
RealtySmarts November 2006 - August 2007
Manpower November 2004 - October 2005
Manpower July 2003 - September 2004
RCN August 2001 - April 2002
Skills
Customer Service, Administrative..., Accounts Payable, Customer Satisfaction, Leadership, Access, Team Building, System Administration, Insurance, Sales Operations, Management, Retail, Telecommunications, Training, Project Management, Call Centers, Vendor Management, Account Management, Customer Retention, Time Management, Written & Verbal..., Switchboard Operator, Quality Assurance, Executive Calendar..., Expense Reports, Telecommunications..., Fleet Management, Onboarding, Problem Solving, Travel Management, Event Planning, File Management, Employee Training, Analysis, Microsoft Excel, PowerPoint, Teamwork, Marketing
Education
Elaine Sterling Institute 2014 — 2015
Certificate, Nail Technician/Specialist
University of Phoenix 2012 — 2014
Cable Professional December 2013 - Present
Charter Communications February 2007 - December 2013
Comcast 2000 - 2003
US Navy May 1987 - May 2001
AT&T Broadband / MediaOne 1996 - 1999
Continental Cablevision January 1993 - October 1996
Continental Cablevision February 1989 - April 1993
Continental Cablevision April 1987 - February 1989
US Navy April 1978 - April 1987
Skills
Broadband, Technical Operations, DOCSIS, Telecommunications, VoIP, Operations Management, Telephony, Fiber Optics, Optical Fiber, Troubleshooting, Computer Network..., Cabling, Routing, Ethernet, System Deployment
Education
University of Phoenix 2000 — 2002
BS, Management Information Systems, General, 3.6
San Fernando High School 1975 — 1978
Comcast January 1990 - Present
Skills
Call Centers, VoIP, Telecommunications, Broadband, Customer Service, Customer Experience, Team Leadership, Team Building, Process Improvement, Customer Satisfaction, Vendor Management, Customer Retention, Leadership, Sales, Account Management, Management
Education
University of Phoenix 2013 — 2015
Associate of Science (AS), Criminal Justice/Safety Studies
AT&T April 1997 - Present
Comcast November 2005 - March 2010
Skills
Aviation Electricity, Computer Repair, Outside Plant
Education
Overbrook High 1977 — 1980
University of Phoenix-Washington DC Campus
1985, 1986
Comcast September 2002 - November 2012
Skills
Telecommunications, Internet Services, IP, Telecommunication..., Quotas, VOD, Cross-functional Team..., Wireless, Sales Process, Workforce Management, Critical Thinking, Consistent Performer, Reliability, Time Management, Networking, Multitasking, Job Coaching, Team Building, Team Leadership, Quality Communication, Troubleshooting, Selling, PRI, Customer Experience, Long Distance
Education
University of Phoenix-Southern California Campus
Bachelor of Science (BS), Business Administration and Management, General
Comcast March 2007 - December 2011
Clear Channel Radio May 2005 - March 2006
Education
University of Phoenix 2008 — 2010
Bachelor’s Degree, Business Management
Comcast 1999 - 2009
Education
University of Phoenix 2004 — 2006
Business Administration, Accounting and Finance, 3.93
Comcast May 2013 - Present
comcast January 2006 - January 2013
comcast cable March 2001 - January 2006
Skills
Excellent Customer..., Adaptable & a quick..., Cross-functional..., Technical Support, Access, Software Documentation, Testing, SQL, Quality Assurance, Billing Systems, Telecommunications..., Oracle, Network Administration, Analysis, Windows, Project Management, Windows Server, Visio, System Deployment, Business Analysis, ITIL, Disaster Recovery, SDLC, Call Centers, TCP/IP, BMC Remedy, Telephony, Vendor Management, Integration, Microsoft SQL Server, VoIP, Troubleshooting, Process Improvement, Management, Telecommunications, Servers, Data Center, Cisco Technologies, Team Leadership, Linux, Requirements Analysis, Requirements Gathering, IT Service Management, Software Project..., Help Desk Support, DOCSIS, IT Operations, IP, Active Directory, Business Process
Education
Kaplan University Online 2004 — 2012
Bachelor of Science (B.S.), Information Technology and business management
The Chubb Institute 1999 — 2000
Dipolma, Information Technology, 3.0
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
University of Phoenix
Business Systems Analysis
Comcast Cable April 2014 - Present
Comcast January 2010 - March 2014
Sears Home Improvement Products July 2007 - October 2009
Whitlow Chevrolet April 2006 - July 2007
FedEx Ground September 2000 - April 2006
Skills
Direct Sales, Sales, Outlook, PowerPoint, Team Leadership, Customer Service, Team Building, Customer Experience, Event Management, Employee Training, B2B, Project Management, Salesforce.com, Active Directory, Advertising, Call Centers, Coaching, Customer Retention, Customer Satisfaction, Leadership, Management, Microsoft Excel, Process Improvement, Operations Management, Public Speaking, Sales Management, Sales Operations, Servers, Strategic Planning, Program Management, Training, Microsoft Office
Education
Liberty University 2011 — 2013
Bachelor of Science (BS) Business Administration, Project Management
University of Phoenix 2009 — 2011
Associate of Arts Concentration in Foundations of Business, Business Administration and Management, General
Comcast September 2013 - Present
DIRECTV July 2011 - February 2013
Sprint January 2005 - December 2010
Skills
Video Editing, Photography, Digital Media, Digital Marketing, Digital Photography, Computer Graphics, Technical Support, Web Marketing, Web Development, Web Applications, Web Services
Education
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), E-Commerce/Electronic Commerce
Smoky Hill High School 1999 — 2004
HS Diploma
Comcast December 2014 - Present
Comcast Business February 2014 - Present
Comcast Business 2012 - 2014
Comcast Business 2011 - 2012
Comcast 2008 - 2011
Comcast 2007 - 2008
The Home Depot 2004 - 2007
US Army 2002 - 2004
Skills
Team Leadership, Cross-functional Team..., Business Process..., Collaborative Leadership, Goal Analysis, Team Motivation, Self-management, Team Building, Microsoft Office, Customer Satisfaction, Time Management, Troubleshooting, Technical Support, Call Centers, Telecommunications, Customer Experience, Management, VoIP, Leadership, Customer Service, Process Improvement
Education
University of Phoenix 2014 — 2016
Bachelor's Degree
Green Mountain High School 1998 — 2002
High School
Comcast June 2006 - Present
Education
University of Phoenix 2014 — 2016
Bachelors Degree, Bachelors of science degree with an concentrate in software engineering, 3.4