Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Laura Burkhard Laura Burkhard's Convergys Experience April 2014 - September 2014
Job Heaven's Best
Industry Consumer Services
Experience
Heavens Best Carpet Cleaning March 1998 - Present
Convergys April 2014 - September 2014
Women In Business 2000 - 2013
Heaven's Best Carpet Cleaning CA/UT 1999 - 2013
The Ogden/Weber Chamber of Commerce 2010 - 2011
Family Restaurants 1996 - 1998
Teledyne Technologies Incorporated 1989 - 1996
Skills
Franchising, Carpet Cleaning, Social Media Marketing, Event Planning, Marketing, Carpet, Customer Service, Social Media, Blogging, Upholstery, Small Business, New Business Development, Sales, Social Networking, Sales Management, Water Damage, Team Building, Marketing Strategy, Customer Service...
Education
El Camino College
Heavens Best Carpet Cleaning March 1998 - Present
Convergys April 2014 - September 2014
Women In Business 2000 - 2013
Heaven's Best Carpet Cleaning CA/UT 1999 - 2013
The Ogden/Weber Chamber of Commerce 2010 - 2011
Family Restaurants 1996 - 1998
Teledyne Technologies Incorporated 1989 - 1996
Skills
Franchising, Carpet Cleaning, Social Media Marketing, Event Planning, Marketing, Carpet, Customer Service, Social Media, Blogging, Upholstery, Small Business, New Business Development, Sales, Social Networking, Sales Management, Water Damage, Team Building, Marketing Strategy, Customer Service...
Education
El Camino College
Erik Vincent Erik Vincent's Convergys Experience October 2000 - August 2001
Job Service Technician Specialist at ADAPCO
Industry Information Technology and Services
Experience
ADAPCO January 2011 - Present
International Speedway Corporation June 2006 - September 2010
Consultis November 2004 - June 2006
Internet Worldwide Broadcasting December 2002 - August 2004
Volaris Online May 2002 - December 2002
Convergys October 2000 - August 2001
Edinboro University October 1999 - May 2000
Skills
Web Design, Programming, Computer Repair, Server Administration, Web Development, C++, CSS, C, Linux, Unix, Cisco Technologies, PHP, HTML, SharePoint, Active Directory, Troubleshooting, Network Security, Switches, Help Desk Support, NOC, PC Technician, Windows, Software Documentation, Networking, Databases, Blackberry Enterprise..., LAN-WAN, Windows XP
Education
Seminole Community College 2001 — 2003
Associates of Science, Network Engineering; Computer Science
Edinboro University of Pennsylvania 1999 — 2000
Computer Science
ADAPCO January 2011 - Present
International Speedway Corporation June 2006 - September 2010
Consultis November 2004 - June 2006
Internet Worldwide Broadcasting December 2002 - August 2004
Volaris Online May 2002 - December 2002
Convergys October 2000 - August 2001
Edinboro University October 1999 - May 2000
Skills
Web Design, Programming, Computer Repair, Server Administration, Web Development, C++, CSS, C, Linux, Unix, Cisco Technologies, PHP, HTML, SharePoint, Active Directory, Troubleshooting, Network Security, Switches, Help Desk Support, NOC, PC Technician, Windows, Software Documentation, Networking, Databases, Blackberry Enterprise..., LAN-WAN, Windows XP
Education
Seminole Community College 2001 — 2003
Associates of Science, Network Engineering; Computer Science
Edinboro University of Pennsylvania 1999 — 2000
Computer Science
Cordarro Twitty's Convergys Experience November 2014 - Present
Job Sales
Industry Sports
Experience
Convergys November 2014 - Present
JSB Security Solutions Inc. August 2013 - Present
Freedom School Partners 2012 - 2012
Dowd YMCA June 2008 - August 2008
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Oracle SQL, Oracle Applications, Access, PowerPoint, Customer Service, Tenacious, Communication Skills, Interpersonal Skill, Leadership, Management, Sales, Training, Public Speaking, Research, Teaching, Team Building, Teamwork, Team Leadership
Education
Fayetteville State University 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Convergys November 2014 - Present
JSB Security Solutions Inc. August 2013 - Present
Freedom School Partners 2012 - 2012
Dowd YMCA June 2008 - August 2008
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Oracle SQL, Oracle Applications, Access, PowerPoint, Customer Service, Tenacious, Communication Skills, Interpersonal Skill, Leadership, Management, Sales, Training, Public Speaking, Research, Teaching, Team Building, Teamwork, Team Leadership
Education
Fayetteville State University 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Amber Goss Amber Goss's Convergys Experience January 2014 - Present
Job Customer Relations Representative at Convergys
Industry Consumer Services
Experience
Convergys January 2014 - Present
Textbroker International August 2013 - Present
Olympic College April 2012 - June 2013
Bank of America April 2006 - October 2011
Michaels Stores, Inc. October 2005 - April 2006
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Communication, Computer Proficiency, Ten Key, Typing, Phone Etiquette, Deposits, Time Management, Cashiering, Data Entry, Telephone Skills, Cash Handling Experience, Office Administration, English, Creative Writing, Teller Operations, Team-oriented, Administrative..., Highly detail oriented, Clerical Skills, Office Management
Education
University of Arizona 2013 — 2017
Bachelor's degree, Linguistics
Olympic College 2012 — 2013
Associate of Arts (AA), General Studies, 3.8
Everett Community College 2010 — 2011
Convergys January 2014 - Present
Textbroker International August 2013 - Present
Olympic College April 2012 - June 2013
Bank of America April 2006 - October 2011
Michaels Stores, Inc. October 2005 - April 2006
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Communication, Computer Proficiency, Ten Key, Typing, Phone Etiquette, Deposits, Time Management, Cashiering, Data Entry, Telephone Skills, Cash Handling Experience, Office Administration, English, Creative Writing, Teller Operations, Team-oriented, Administrative..., Highly detail oriented, Clerical Skills, Office Management
Education
University of Arizona 2013 — 2017
Bachelor's degree, Linguistics
Olympic College 2012 — 2013
Associate of Arts (AA), General Studies, 3.8
Everett Community College 2010 — 2011
Rosa Mitchell Vinding Rosa Mitchell Vinding's Convergys Experience November 2011 - June 2014
Job Dispatcher at Network Global Logistics
Industry Outsourcing/Offshoring
Experience
Network Global Logistics June 2014 - Present
Convergys November 2011 - June 2014
Dish Network August 2009 - November 2011
Skills
Customer Service, Data Entry, Microsoft Excel, Microsoft Word, Outlook, Customer Retention, Dispatching, Telephone Skills, Training, Process Improvement
Education
Everest University-Brandon 2009 — 2014
Associate's Degree, Business
Network Global Logistics June 2014 - Present
Convergys November 2011 - June 2014
Dish Network August 2009 - November 2011
Skills
Customer Service, Data Entry, Microsoft Excel, Microsoft Word, Outlook, Customer Retention, Dispatching, Telephone Skills, Training, Process Improvement
Education
Everest University-Brandon 2009 — 2014
Associate's Degree, Business
Alexandria Corder Alexandria Corder's Convergys Experience May 2013 - October 2013
Job Owner at London Black Productions
Industry Marketing and Advertising
Experience
Edwards and Ragatz, P.A November 2013 - April 2014
Convergys May 2013 - October 2013
CSX Technology June 2012 - March 2013
Black Executive Exchange Program (B.E.E.P) August 2010 - December 2012
Jacksonville Youth Works, Inc. August 2011 - January 2012
Skills
Public Relations, Public Speaking, Social Media, Strategic Planning, Marketing Communications, Event Planning, Media Relations, Social Media Marketing, Advertising, Non-profits, Event Management, Customer Service, Strategic Communications, Microsoft Office, Photoshop, Project Management, Nonprofits, Project Planning, Marketing, Recruiting, Team Building, Team Leadership, Leadership, Budgets, Business Development, Fundraising, Management, Negotiation, PowerPoint, Research, Social Networking, Coaching, Leadership Development, Marketing Strategy, Program Management, Sales, Outlook, Training, Proposal Writing
Education
Edward Waters College 2010 — 2014
Bachelor of Business Administration (B.B.A.)3., Business Administration, 3.8
Edwards and Ragatz, P.A November 2013 - April 2014
Convergys May 2013 - October 2013
CSX Technology June 2012 - March 2013
Black Executive Exchange Program (B.E.E.P) August 2010 - December 2012
Jacksonville Youth Works, Inc. August 2011 - January 2012
Skills
Public Relations, Public Speaking, Social Media, Strategic Planning, Marketing Communications, Event Planning, Media Relations, Social Media Marketing, Advertising, Non-profits, Event Management, Customer Service, Strategic Communications, Microsoft Office, Photoshop, Project Management, Nonprofits, Project Planning, Marketing, Recruiting, Team Building, Team Leadership, Leadership, Budgets, Business Development, Fundraising, Management, Negotiation, PowerPoint, Research, Social Networking, Coaching, Leadership Development, Marketing Strategy, Program Management, Sales, Outlook, Training, Proposal Writing
Education
Edward Waters College 2010 — 2014
Bachelor of Business Administration (B.B.A.)3., Business Administration, 3.8
Cassondra Ferguson Cassondra Ferguson's Convergys Experience April 2012 - Present
Job career focused student who is determined in excelling in the Event Coordinating and Healthcare Industry
Industry Events Services
Experience
JPMorgan Chase March 2014 - Present
C. Michelle Events, LLC. November 2013 - Present
Convergys April 2012 - Present
Kelly Services October 2011 - December 2011
McDonald's Corporation August 2006 - November 2011
Skills
Team Leadership, Human Rights, Staff Management, Train Staff, Accounting, Event Planning, Business Planning, Operations Management, Technical Support, Microsoft Word, Microsoft Excel, PowerPoint, Access Database, Public Relations, Social Networking, Human Resources
Education
Keiser University-Ft Lauderdale 2012 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
The International School of Hospitality 2013 — 2013
Certificate, Conference Management and Event Planning
Everest University-North Orlando 2008 — 2012
Bachelor's degree, Business Management
JPMorgan Chase March 2014 - Present
C. Michelle Events, LLC. November 2013 - Present
Convergys April 2012 - Present
Kelly Services October 2011 - December 2011
McDonald's Corporation August 2006 - November 2011
Skills
Team Leadership, Human Rights, Staff Management, Train Staff, Accounting, Event Planning, Business Planning, Operations Management, Technical Support, Microsoft Word, Microsoft Excel, PowerPoint, Access Database, Public Relations, Social Networking, Human Resources
Education
Keiser University-Ft Lauderdale 2012 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
The International School of Hospitality 2013 — 2013
Certificate, Conference Management and Event Planning
Everest University-North Orlando 2008 — 2012
Bachelor's degree, Business Management
Kristina Dennis Kristina Dennis's Convergys Experience September 2009 - November 2010
Job Researcher at U.S. Legal Support, Inc.
Industry Consumer Services
Experience
U.S. Legal Support, Inc. July 2015 - Present
Tech Hero November 2010 - February 2015
Convergys September 2009 - November 2010
LOTUS HOSPITALITY INT'L 2009 - 2009
Skills
Administrative..., Data Entry, Microsoft Office, Computer Hardware, XP, Troubleshooting, Help Desk Support, Technical Support, Windows Server, Microsoft Exchange, Windows 7, Active Directory, Cisco Technologies, Networking, Servers, Software Installation, Windows Vista, Software Documentation, Network Security, Printers, OS X, System Administration, Citrix, Microsoft Office 2007, IT Service Management, SharePoint, Access, Office 2010, Internet Explorer, Windows XP, Outlook Express, Scanners, Fax, Spreadsheets, Database Administration, Microsoft Publisher, Google Docs, Quicken, Telephone Skills, Records Management, Clerical Skills, Adobe Acrobat, Highly detail oriented, Filing, Phone Etiquette, Party Plan, Organization &..., Administrative Work, Online Research, Lotus Notes
Education
Everest University-North Orlando 2010 — 2012
Associate of Arts (AA), Paralegal, 4.0
University of Central Florida 2006 — 2009
Bachelor's degree, Anthropology, 3.0
Valencia Community College 2004 — 2006
Associate of Arts (AA), General Studies, 3.7
U.S. Legal Support, Inc. July 2015 - Present
Tech Hero November 2010 - February 2015
Convergys September 2009 - November 2010
LOTUS HOSPITALITY INT'L 2009 - 2009
Skills
Administrative..., Data Entry, Microsoft Office, Computer Hardware, XP, Troubleshooting, Help Desk Support, Technical Support, Windows Server, Microsoft Exchange, Windows 7, Active Directory, Cisco Technologies, Networking, Servers, Software Installation, Windows Vista, Software Documentation, Network Security, Printers, OS X, System Administration, Citrix, Microsoft Office 2007, IT Service Management, SharePoint, Access, Office 2010, Internet Explorer, Windows XP, Outlook Express, Scanners, Fax, Spreadsheets, Database Administration, Microsoft Publisher, Google Docs, Quicken, Telephone Skills, Records Management, Clerical Skills, Adobe Acrobat, Highly detail oriented, Filing, Phone Etiquette, Party Plan, Organization &..., Administrative Work, Online Research, Lotus Notes
Education
Everest University-North Orlando 2010 — 2012
Associate of Arts (AA), Paralegal, 4.0
University of Central Florida 2006 — 2009
Bachelor's degree, Anthropology, 3.0
Valencia Community College 2004 — 2006
Associate of Arts (AA), General Studies, 3.7
Kay L. Rambo's Convergys Experience February 2008 - October 2013
Job Administrative Assistant at Van Ru Credit Corporation
Industry Outsourcing/Offshoring
Experience
Van Ru Credit Corporation October 2013 - Present
Convergys February 2008 - October 2013
KCKS Public Schools August 2001 - July 2006
The University of Kansas Hospital April 1993 - July 1997
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Adobe Creative Suite, Adobe Acrobat, Bookkeeping, Customer Service, Coordination, Data Entry, 10 Key, Xerox Printers, Switchboard Operator, Windows 7, Windows, Microsoft Office Xp, Zip, Desktop Publishing, Help Desk Support, Outlook, Fax, Office Equipment, Administrative..., Lotus Notes, Office Administration, Filing, Clerical Skills, Microsoft Office 2007, PeopleSoft, Photocopier, Phone Skills, Travel Arrangements, Multi-line Phone, Administrative Work, Receptionist Duties, Calendars, Appointment Scheduling, Clerical Work, Medical Records, Internet Explorer, Accounts Receivable, Phone Etiquette, Accounts Payable, Teamwork, Telephone Skills, Supervisory Skills, System Administration, Copying, Management, Team Leadership, Administration
Education
Concorde Career -KCMO 1988 — 1988
Certification, Medical/Clinical Assistant, A
Emporia State University 1981 — 1982
Business Administration and Management, General, B
Van Ru Credit Corporation October 2013 - Present
Convergys February 2008 - October 2013
KCKS Public Schools August 2001 - July 2006
The University of Kansas Hospital April 1993 - July 1997
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Adobe Creative Suite, Adobe Acrobat, Bookkeeping, Customer Service, Coordination, Data Entry, 10 Key, Xerox Printers, Switchboard Operator, Windows 7, Windows, Microsoft Office Xp, Zip, Desktop Publishing, Help Desk Support, Outlook, Fax, Office Equipment, Administrative..., Lotus Notes, Office Administration, Filing, Clerical Skills, Microsoft Office 2007, PeopleSoft, Photocopier, Phone Skills, Travel Arrangements, Multi-line Phone, Administrative Work, Receptionist Duties, Calendars, Appointment Scheduling, Clerical Work, Medical Records, Internet Explorer, Accounts Receivable, Phone Etiquette, Accounts Payable, Teamwork, Telephone Skills, Supervisory Skills, System Administration, Copying, Management, Team Leadership, Administration
Education
Concorde Career -KCMO 1988 — 1988
Certification, Medical/Clinical Assistant, A
Emporia State University 1981 — 1982
Business Administration and Management, General, B
Michael Baker's Convergys Experience January 2013 - April 2014
Job Managing Principal at Dell SecureWorks
Industry Arts and Crafts
Experience
Dell SecureWorks November 2014 - Present
Designs by Boo, Inc April 2014 - Present
University of Maryland University College February 2014 - Present
Convergys January 2013 - April 2014
ITT Technical Institute September 2012 - December 2013
Citi June 2011 - December 2012
Deloitte June 2010 - May 2011
IBM January 2010 - June 2010
IBM March 2009 - January 2010
IBM March 2001 - March 2009
Skills
Security, CISSP, Compliance, Policy, Cyber Security, Computer Security, Vulnerability Assessment, Risk Management, Risk Assessment, Program Management, Information Assurance, Information Security..., ITIL, Business Continuity, Disaster Recovery, IT Governance, Enterprise Risk..., IT Management, Problem Solving, Security Management, Information Security, Management, Business Development, PCI DSS, ISO 27001, Security Awareness, Leadership, Information Technology, Security Clearance, Security Policy, Governance, Business Continuity..., Identity Management, Vendor Management, Cloud Computing, Vulnerability Management, Security Audits, Computer Forensics, IT Strategy, Network Security, IT Audit, Enterprise Architecture, PMP, CISA, Business Intelligence, Application Security, COBIT, CRM, Data Center, Data Security
Education
University of Maryland University College 2010 — 2012
MS, Cybersecurity Policy, 3.83/4.0 GPA
Excelsior College 1997 — 1998
BS, Liberal Arts
Vincennes University 1986 — 1988
AS, Liberal Arts
Tulsa Community College 1975 — 1977
Certificate, Computer Operations
Nathan Hale High School 1968 — 1970
Graduate, Pre-Medical
Grants High School 1968 — 1968
None
Dell SecureWorks November 2014 - Present
Designs by Boo, Inc April 2014 - Present
University of Maryland University College February 2014 - Present
Convergys January 2013 - April 2014
ITT Technical Institute September 2012 - December 2013
Citi June 2011 - December 2012
Deloitte June 2010 - May 2011
IBM January 2010 - June 2010
IBM March 2009 - January 2010
IBM March 2001 - March 2009
Skills
Security, CISSP, Compliance, Policy, Cyber Security, Computer Security, Vulnerability Assessment, Risk Management, Risk Assessment, Program Management, Information Assurance, Information Security..., ITIL, Business Continuity, Disaster Recovery, IT Governance, Enterprise Risk..., IT Management, Problem Solving, Security Management, Information Security, Management, Business Development, PCI DSS, ISO 27001, Security Awareness, Leadership, Information Technology, Security Clearance, Security Policy, Governance, Business Continuity..., Identity Management, Vendor Management, Cloud Computing, Vulnerability Management, Security Audits, Computer Forensics, IT Strategy, Network Security, IT Audit, Enterprise Architecture, PMP, CISA, Business Intelligence, Application Security, COBIT, CRM, Data Center, Data Security
Education
University of Maryland University College 2010 — 2012
MS, Cybersecurity Policy, 3.83/4.0 GPA
Excelsior College 1997 — 1998
BS, Liberal Arts
Vincennes University 1986 — 1988
AS, Liberal Arts
Tulsa Community College 1975 — 1977
Certificate, Computer Operations
Nathan Hale High School 1968 — 1970
Graduate, Pre-Medical
Grants High School 1968 — 1968
None
Chardonnay Williams's Convergys Experience May 2006 - March 2007
Job Medical Office Assistant
Industry Hospital & Health Care
Experience
TSYS 2013 - 2014
Childcare Network, Inc. August 2012 - January 2013
Verizon November 2007 - May 2008
Convergys May 2006 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Databases, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Customer Experience, Invoicing, Internet, Appointment Scheduling, Process Scheduler, Outlook, Access, Accounting, Problem Solving, Software Documentation, Sales
Education
Columbus Technical College 2012 — 2013
Nursing Administration
Fayetteville Technical Community College 2009 — 2011
Registered Nursing/Registered Nurse
Eatern Wayne High School 2001 — 2005
High School Diploma
TSYS 2013 - 2014
Childcare Network, Inc. August 2012 - January 2013
Verizon November 2007 - May 2008
Convergys May 2006 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Databases, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Customer Experience, Invoicing, Internet, Appointment Scheduling, Process Scheduler, Outlook, Access, Accounting, Problem Solving, Software Documentation, Sales
Education
Columbus Technical College 2012 — 2013
Nursing Administration
Fayetteville Technical Community College 2009 — 2011
Registered Nursing/Registered Nurse
Eatern Wayne High School 2001 — 2005
High School Diploma
Terri Bottcher Terri Bottcher's Convergys Experience May 2012 - Present
Job Public Administrator
Industry Government Administration
Experience
Convergys May 2012 - Present
Big Brothers Big Sisters of Southeast Idaho January 2008 - August 2011
Skills
Microsoft Office, Event Planning, Non-profits, PowerPoint, Microsoft Excel, Customer Service, Administrative..., Office Management, Community Outreach, Time Management, Research, Social Networking, Fundraising, Editing, Leadership, Policy, Teamwork, Leadership Development, QuickBooks, Office Administration, Creative Writing, Critical Thinking, Human Resources, Employee Relations, Data Entry, Outlook, Public Speaking, Microsoft Word, Access, Government
Education
Ashford University 2012 — 2013
Master of Public Administration (M.P.A.), Public Administration
Everest College-Phoenix 2008 — 2012
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Grossmont College 2000 — 2001
Certificate in Medical Insurance Billing/Coding, Medical Insurance Billing/Coding
Convergys May 2012 - Present
Big Brothers Big Sisters of Southeast Idaho January 2008 - August 2011
Skills
Microsoft Office, Event Planning, Non-profits, PowerPoint, Microsoft Excel, Customer Service, Administrative..., Office Management, Community Outreach, Time Management, Research, Social Networking, Fundraising, Editing, Leadership, Policy, Teamwork, Leadership Development, QuickBooks, Office Administration, Creative Writing, Critical Thinking, Human Resources, Employee Relations, Data Entry, Outlook, Public Speaking, Microsoft Word, Access, Government
Education
Ashford University 2012 — 2013
Master of Public Administration (M.P.A.), Public Administration
Everest College-Phoenix 2008 — 2012
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Grossmont College 2000 — 2001
Certificate in Medical Insurance Billing/Coding, Medical Insurance Billing/Coding
Toneka Graham's Convergys Experience October 2006 - June 2008
Job Assistant Branch Manager at WNB
Industry Banking
Experience
Woodforest National Bank February 2008 - Present
Convergys October 2006 - June 2008
Wal-Mart August 2005 - May 2006
Skills
Customer Service, Data Entry, Customer Satisfaction, Microsoft Word, PowerPoint, Call Center, Sales
Education
Elizabeth City State University 2002 — 2006
BS, Business Administration
Elizabeth City State University 2002 — 2006
Bachelors of Science, Business Administration
Woodforest National Bank February 2008 - Present
Convergys October 2006 - June 2008
Wal-Mart August 2005 - May 2006
Skills
Customer Service, Data Entry, Customer Satisfaction, Microsoft Word, PowerPoint, Call Center, Sales
Education
Elizabeth City State University 2002 — 2006
BS, Business Administration
Elizabeth City State University 2002 — 2006
Bachelors of Science, Business Administration
JAMEA MAJETTE JAMEA MAJETTE's Convergys Experience Crew MemberThe Wendy's CompanyMay 2014 - June 2014
Job MA COUNSELING STUDENT
Industry Higher Education
Experience
Convergy's Crew MemberThe Wendy's CompanyMay 2014 - June 2014
H.L. Trigg August 2011 - December 2012
Skills
Youth Mentoring, Community Service, Customer Service, Creative Writing
Education
Liberty University 2015 — 2016
Master of Arts (M.A.), Human Services Counseling
Elizabeth City State University 2010 — 2014
Sociology
Convergy's Crew MemberThe Wendy's CompanyMay 2014 - June 2014
H.L. Trigg August 2011 - December 2012
Skills
Youth Mentoring, Community Service, Customer Service, Creative Writing
Education
Liberty University 2015 — 2016
Master of Arts (M.A.), Human Services Counseling
Elizabeth City State University 2010 — 2014
Sociology
Jaquawn Alford Jaquawn Alford's Convergys Experience April 2014 - December 2014
Job Marketing, Advertising, Promotion, Public Relations
Industry Marketing and Advertising
Experience
United Support Services March 2015 - Present
Convergys April 2014 - December 2014
New York & Company November 2013 - May 2014
Skills
Customer Service, Marketing, Leadership, Teamwork, Food, Time Management, Call Centers, Retail, Inventory Management, Microsoft Excel, Data Entry, Cashiering, Inventory Control, Advertising
Education
Fayetteville State University 2008 — 2013
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Harding University High School 2004 — 2008
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
United Support Services March 2015 - Present
Convergys April 2014 - December 2014
New York & Company November 2013 - May 2014
Skills
Customer Service, Marketing, Leadership, Teamwork, Food, Time Management, Call Centers, Retail, Inventory Management, Microsoft Excel, Data Entry, Cashiering, Inventory Control, Advertising
Education
Fayetteville State University 2008 — 2013
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Harding University High School 2004 — 2008
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Joy Retanan's Convergys Experience January 2010 - August 2013
Job Technical Recruiter at Eclaro International
Industry Information Technology and Services
Experience
Eclaro International August 2013 - Present
Convergys January 2010 - August 2013
IBM November 2007 - October 2009
Skills
Call Centers, BPO, Workforce Management, Service Delivery, Outsourcing, Vendor Management, Technical Support, Customer Experience, Customer Service, Customer Satisfaction, Troubleshooting, CRM, Sourcing, Project Management, Microsoft Office, Recruiting, Technical Recruiting, Management, Microsoft Excel, Talent Acquisition, Internet Recruiting, Benefits Negotiation, Interviews, Staffing Services, IT Recruitment
Education
Far Eastern University
AB Mass Communication
Eclaro International August 2013 - Present
Convergys January 2010 - August 2013
IBM November 2007 - October 2009
Skills
Call Centers, BPO, Workforce Management, Service Delivery, Outsourcing, Vendor Management, Technical Support, Customer Experience, Customer Service, Customer Satisfaction, Troubleshooting, CRM, Sourcing, Project Management, Microsoft Office, Recruiting, Technical Recruiting, Management, Microsoft Excel, Talent Acquisition, Internet Recruiting, Benefits Negotiation, Interviews, Staffing Services, IT Recruitment
Education
Far Eastern University
AB Mass Communication
LaToya H. LaToya H.'s Convergys Experience August 2005 - January 2008
Job Contact Center Advocate at Henry Ford Health System
Industry Hospital & Health Care
Experience
Henry Ford Health System January 2008 - Present
Convergys August 2005 - January 2008
Skills
Customer Service, Customer Satisfaction, Customer Retention, Problem Solving, Relationship Building, Microsoft Office, Outlook, Epic Systems, Knowledge-hungry Learner, Acting, Theatre, Film
Education
Mumford High Scool 1999 — 2002
Ferris State University
Henry Ford Health System January 2008 - Present
Convergys August 2005 - January 2008
Skills
Customer Service, Customer Satisfaction, Customer Retention, Problem Solving, Relationship Building, Microsoft Office, Outlook, Epic Systems, Knowledge-hungry Learner, Acting, Theatre, Film
Education
Mumford High Scool 1999 — 2002
Ferris State University
Jenine Corneal's Convergys Experience June 1998 - November 1999
Job Executive Assistant at Nielsen Company
Industry Management Consulting
Experience
Nielsen Company October 2014 - Present
Credit Suisse November 2011 - September 2014
Kirkland & Ellis LLP June 2006 - March 2011
Maybelline November 2005 - June 2006
Coach May 2000 - February 2005
Convergys June 1998 - November 1999
Stern's department store January 1997 - June 1998
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates May 1995 - January 1997
Abraham & Straus department store November 1989 - May 1995
Skills
Outlook, Microsoft Office, Microsoft Excel, PowerPoint, Proofreading, Public Speaking, Customer Service, Sales, Event Planning, Employee Relations, Management, Human Resources, Office Management, Payroll, Training, Recruiting, Strategic Communications, Interviews, Nonprofits, Research
Education
City College of New York 1993 — 1996
BS, Political Science
Fashion Institute of Technology 1988 — 1990
AAS, Fashion Buying & Merchandising
Brooklyn Technical High School 1984 — 1988
Regents HS Diploma, Industrial and Product Design
Nielsen Company October 2014 - Present
Credit Suisse November 2011 - September 2014
Kirkland & Ellis LLP June 2006 - March 2011
Maybelline November 2005 - June 2006
Coach May 2000 - February 2005
Convergys June 1998 - November 1999
Stern's department store January 1997 - June 1998
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates May 1995 - January 1997
Abraham & Straus department store November 1989 - May 1995
Skills
Outlook, Microsoft Office, Microsoft Excel, PowerPoint, Proofreading, Public Speaking, Customer Service, Sales, Event Planning, Employee Relations, Management, Human Resources, Office Management, Payroll, Training, Recruiting, Strategic Communications, Interviews, Nonprofits, Research
Education
City College of New York 1993 — 1996
BS, Political Science
Fashion Institute of Technology 1988 — 1990
AAS, Fashion Buying & Merchandising
Brooklyn Technical High School 1984 — 1988
Regents HS Diploma, Industrial and Product Design
L.F. barnwell L.F. barnwell's Convergys Experience June 2013 - Present
Job customer service advisor at Convergys
Industry Telecommunications
Experience
Convergys June 2013 - Present
startek September 2007 - June 2012
Education
Everest University-South Orlando 2012 — 2014
Convergys June 2013 - Present
startek September 2007 - June 2012
Education
Everest University-South Orlando 2012 — 2014
Gabriella Pozsonyi Gabriella Pozsonyi's Convergys Experience May 2009 - June 2010
Job HR Data Expert at Vodafone Shared Services Budapest
Industry Telecommunications
Experience
Vodafone Shared Services Budapest February 2014 - Present
Vodacom November 2012 - May 2013
Vodafone Operations Centre Hungary May 2012 - October 2012
Vodafone Romania November 2011 - April 2012
Vodafone Greece May 2011 - October 2011
Vodafone Operations Centre Hungary June 2010 - May 2011
Convergys May 2009 - June 2010
IIR Hungary September 2008 - February 2009
Skills
SAP HR, HR Policies, Human Resources, Training, SAP R/3, Change Management, Performance Management, Talent Management, HRIS, Personnel Management, Employee Engagement, HR Transformation, HR Consulting, Talent Acquisition
Education
Pécsi Tudományegyetem 2002 — 2008
MSc, Economics
Pécsi Tudományegyetem 2005 — 2007
MA, Translation Studies (English)
Fachhochschule Wiener Neustadt
Vodafone Shared Services Budapest February 2014 - Present
Vodacom November 2012 - May 2013
Vodafone Operations Centre Hungary May 2012 - October 2012
Vodafone Romania November 2011 - April 2012
Vodafone Greece May 2011 - October 2011
Vodafone Operations Centre Hungary June 2010 - May 2011
Convergys May 2009 - June 2010
IIR Hungary September 2008 - February 2009
Skills
SAP HR, HR Policies, Human Resources, Training, SAP R/3, Change Management, Performance Management, Talent Management, HRIS, Personnel Management, Employee Engagement, HR Transformation, HR Consulting, Talent Acquisition
Education
Pécsi Tudományegyetem 2002 — 2008
MSc, Economics
Pécsi Tudományegyetem 2005 — 2007
MA, Translation Studies (English)
Fachhochschule Wiener Neustadt
Jarred Romey's Convergys Experience 2010 - 2011
Job Registered Nurse at Huntington Beach Hospital
Industry Hospital & Health Care
Experience
Huntington Beach Hospital July 2013 - Present
Advance Specialty Care January 2013 - July 2013
West Valley Healthcare Center March 2012 - January 2013
Convergys 2010 - 2011
Skills
Direct Patient Care, Patient Assessment, Patient Advocacy, Health Education, Defensive Nursing..., Health Promotion, Cardiac Rhythm..., Cardiac Rhythm..., Twelve Lead EKG..., TPN Therapy, Ventilator Management, Central Line Management, Wound Care Management, Tracheostomy Management, Evidence-Based Nursing..., Care Planning, Pain Management, SBAR Communication, Staff Supervision, Delegation, Computer Proficiency, Written & Verbal..., Active Listening, Legal Compliance, Building Relationships, Resolving Conflicts, Coordination, Organization, Teamwork, Team Building, Empathy, Customer Service, Customer Satisfaction, Ventilators, Healthcare, Negative Pressure Wound..., Medication...
Education
Far Eastern University 2006 — 2010
Bachelor of Science, Nursing
Huntington Beach Hospital July 2013 - Present
Advance Specialty Care January 2013 - July 2013
West Valley Healthcare Center March 2012 - January 2013
Convergys 2010 - 2011
Skills
Direct Patient Care, Patient Assessment, Patient Advocacy, Health Education, Defensive Nursing..., Health Promotion, Cardiac Rhythm..., Cardiac Rhythm..., Twelve Lead EKG..., TPN Therapy, Ventilator Management, Central Line Management, Wound Care Management, Tracheostomy Management, Evidence-Based Nursing..., Care Planning, Pain Management, SBAR Communication, Staff Supervision, Delegation, Computer Proficiency, Written & Verbal..., Active Listening, Legal Compliance, Building Relationships, Resolving Conflicts, Coordination, Organization, Teamwork, Team Building, Empathy, Customer Service, Customer Satisfaction, Ventilators, Healthcare, Negative Pressure Wound..., Medication...
Education
Far Eastern University 2006 — 2010
Bachelor of Science, Nursing
Shardae Kanady Shardae Kanady's Convergys Experience June 2006 - March 2008
Job Telecommunications Professional
Industry Telecommunications
Experience
Randstad August 2014 - December 2014
Aerotek June 2013 - December 2013
Affiliated Computer Services May 2011 - January 2012
NCO Group October 2008 - June 2009
Hostgator.com April 2008 - September 2008
Convergys June 2006 - March 2008
Skills
Computers, Microsoft Office, Communication, Multi Tasking, Typing, Windows, Internet, Phone Etiquette, Troubleshooting, Data Entry, Research, Client Rapport, Problem Solving, Technical Support, Customer Service, Accounts Payable, Accounts Receivable, Account Reconciliation, Compensation & Benefit, Lotus Notes, Call Centers, Customer Experience
Education
Everest University-Brandon 2009 — 2012
Associate of Science (AS), Business Administration, Management and Operations
Randstad August 2014 - December 2014
Aerotek June 2013 - December 2013
Affiliated Computer Services May 2011 - January 2012
NCO Group October 2008 - June 2009
Hostgator.com April 2008 - September 2008
Convergys June 2006 - March 2008
Skills
Computers, Microsoft Office, Communication, Multi Tasking, Typing, Windows, Internet, Phone Etiquette, Troubleshooting, Data Entry, Research, Client Rapport, Problem Solving, Technical Support, Customer Service, Accounts Payable, Accounts Receivable, Account Reconciliation, Compensation & Benefit, Lotus Notes, Call Centers, Customer Experience
Education
Everest University-Brandon 2009 — 2012
Associate of Science (AS), Business Administration, Management and Operations
James Martinez's Convergys Experience July 2009 - April 2010
Job Helping startups turn ideas into prototypes. ☁
Industry Internet
Experience
JM June 2009 - Present
General Assembly January 2015 - Present
Bestly July 2013 - January 2015
Tout August 2012 - May 2013
Zazum January 2012 - September 2012
CoinFree April 2010 - March 2012
Convergys July 2009 - April 2010
Skills
Mobile Applications, Objective-C, Android, Agile Methodologies, iPhone, Ruby on Rails, iOS development, iOS, Agile Project Management, Software Engineering, PHP, Engineering Management, OOP, Xcode, Mobile Strategy, Mobile Experience, User Experience, iPad, Ruby, JavaScript, MySQL, HTML 5, Web Applications, JSON, Jenkins, REST, Git, Python, Apache, Programming, Android Development, jQuery, SQL, XML, Eclipse, Continuous Integration, Test Driven Development, Open Source, Amazon Web Services..., Distributed Systems, Node.js, C, Java, Interface Builder, Linux, Redis, Mobile Devices, Bash, PostgreSQL, Swift
Education
Embry-Riddle Aeronautical University
JM June 2009 - Present
General Assembly January 2015 - Present
Bestly July 2013 - January 2015
Tout August 2012 - May 2013
Zazum January 2012 - September 2012
CoinFree April 2010 - March 2012
Convergys July 2009 - April 2010
Skills
Mobile Applications, Objective-C, Android, Agile Methodologies, iPhone, Ruby on Rails, iOS development, iOS, Agile Project Management, Software Engineering, PHP, Engineering Management, OOP, Xcode, Mobile Strategy, Mobile Experience, User Experience, iPad, Ruby, JavaScript, MySQL, HTML 5, Web Applications, JSON, Jenkins, REST, Git, Python, Apache, Programming, Android Development, jQuery, SQL, XML, Eclipse, Continuous Integration, Test Driven Development, Open Source, Amazon Web Services..., Distributed Systems, Node.js, C, Java, Interface Builder, Linux, Redis, Mobile Devices, Bash, PostgreSQL, Swift
Education
Embry-Riddle Aeronautical University
Orsolya Haffner Orsolya Haffner's Convergys Experience September 2005 - January 2007
Job Recruitment Specialist at Unisys
Industry Information Technology and Services
Experience
Unisys August 2010 - Present
Adecco Group July 2007 - November 2009
Convergys September 2005 - January 2007
Lear Corporation June 1994 - August 1995
Skills
Talent Acquisition, Job Coaching, Stress Management, Job Fairs, IT Recruitment, Interviewing Skills, Recruiting, Applicant Tracking..., Benefits Negotiation, Screening
Education
Eötvös Loránd Tudományegyetem 2013 — 2016
Doctor of Philosophy (PhD), Psychology
Pécsi Tudományegyetem 2010 — 2012
Human Resources Councellor, Human Resources Management and Services, MA/MSC
Foreign Trade College 1991 — 1994
Foreign Trade Economist, BA/BSC
Unisys August 2010 - Present
Adecco Group July 2007 - November 2009
Convergys September 2005 - January 2007
Lear Corporation June 1994 - August 1995
Skills
Talent Acquisition, Job Coaching, Stress Management, Job Fairs, IT Recruitment, Interviewing Skills, Recruiting, Applicant Tracking..., Benefits Negotiation, Screening
Education
Eötvös Loránd Tudományegyetem 2013 — 2016
Doctor of Philosophy (PhD), Psychology
Pécsi Tudományegyetem 2010 — 2012
Human Resources Councellor, Human Resources Management and Services, MA/MSC
Foreign Trade College 1991 — 1994
Foreign Trade Economist, BA/BSC
Kelly Marin's Convergys Experience October 2014 - April 2015
Job Seton Hall University
Industry International Affairs
Experience
Convergys October 2014 - April 2015
Amnesty International USA May 2013 - December 2013
AMS International May 2012 - August 2012
Mercado Global January 2012 - June 2012
Skills
Microsoft Office, Event Planning, Spanish, Friendly Personality, Team Building, Community Outreach, PowerPoint, Social Networking, Bilingual, Public Speaking, Human Rights, Organization, Secretarial Skills, Fundraising, International Relations, Research, Social Media..., Databases, LexisNexis, ROI Management, Living Abroad, Social Media, Microsoft Excel, Editing, Leadership, Microsoft Word, Customer Service, Public Relations, Nonprofits, Communication, Policy Analysis, Political Science, Program Development, Facebook, Teamwork, Politics, Strategic Planning, Marketing, Event Management, Time Management
Education
Seton Hall University 2010 — 2014
Bachelor of Science (BS) Bachelor of Arts (BA), International Relations and Diplomacy, Latin American Studies
Escola Superior de Propaganda e Marketing 2013 — 2013
International Relations, INT 310: Global Studies, BUS 318: International Business
Universidad de Navarra 2012 — 2012
B.A Latin American and Latino Studies, Latin American Studies
Fairleigh Dickinson University-Metropolitan Campus 2009 — 2010
Certificate, American Government and Politics (United States)
Convergys October 2014 - April 2015
Amnesty International USA May 2013 - December 2013
AMS International May 2012 - August 2012
Mercado Global January 2012 - June 2012
Skills
Microsoft Office, Event Planning, Spanish, Friendly Personality, Team Building, Community Outreach, PowerPoint, Social Networking, Bilingual, Public Speaking, Human Rights, Organization, Secretarial Skills, Fundraising, International Relations, Research, Social Media..., Databases, LexisNexis, ROI Management, Living Abroad, Social Media, Microsoft Excel, Editing, Leadership, Microsoft Word, Customer Service, Public Relations, Nonprofits, Communication, Policy Analysis, Political Science, Program Development, Facebook, Teamwork, Politics, Strategic Planning, Marketing, Event Management, Time Management
Education
Seton Hall University 2010 — 2014
Bachelor of Science (BS) Bachelor of Arts (BA), International Relations and Diplomacy, Latin American Studies
Escola Superior de Propaganda e Marketing 2013 — 2013
International Relations, INT 310: Global Studies, BUS 318: International Business
Universidad de Navarra 2012 — 2012
B.A Latin American and Latino Studies, Latin American Studies
Fairleigh Dickinson University-Metropolitan Campus 2009 — 2010
Certificate, American Government and Politics (United States)
Shenelle Stewart's Convergys Experience May 2011 - November 2011
Job Student at ECPI University
Industry Primary/Secondary Education
Experience
ECPI University November 2012 - Present
Charlotte Mecklenburg Schools 2011 - 2012
Convergys May 2011 - November 2011
Skills
PowerPoint, Character Education, Research, Microsoft Office, Microsoft Word, Common Core State..., Editing, Data Entry, Event Planning, Inquiry-based Learning, Balanced Literacy
Education
ECPI College of Technology 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
West Charlotte High School 2000 — 2004
High School Diploma, General Studies
ECPI University November 2012 - Present
Charlotte Mecklenburg Schools 2011 - 2012
Convergys May 2011 - November 2011
Skills
PowerPoint, Character Education, Research, Microsoft Office, Microsoft Word, Common Core State..., Editing, Data Entry, Event Planning, Inquiry-based Learning, Balanced Literacy
Education
ECPI College of Technology 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
West Charlotte High School 2000 — 2004
High School Diploma, General Studies
Nasar El-arabi Nasar El-arabi's Convergys Experience May 2008 - October 2008
Job Acquisition Marketing Specialist at Real Estate Busters LLC
Industry Consumer Services
Experience
Financial – BB&T Company February 2012 - September 2012
TIAA – CREF August 2011 - January 2012
Life insurance & After-Tax Annuity January 2011 - August 2011
Wells Fargo October 2008 - December 2010
Convergys May 2008 - October 2008
NEWARK BOARD of EDUCATION September 2006 - February 2008
VH1 February 2007 - June 2007
MUSIC TELEVISION NETWORK February 2007 - June 2007
Education
Kean University 2005 — 2007
B.A., Communications
Essex County College 2003 — 2005
A.A, Communication
Kean University
Bachelors of Arts, Communication
Strayer University
Master of Business Administration
Financial – BB&T Company February 2012 - September 2012
TIAA – CREF August 2011 - January 2012
Life insurance & After-Tax Annuity January 2011 - August 2011
Wells Fargo October 2008 - December 2010
Convergys May 2008 - October 2008
NEWARK BOARD of EDUCATION September 2006 - February 2008
VH1 February 2007 - June 2007
MUSIC TELEVISION NETWORK February 2007 - June 2007
Education
Kean University 2005 — 2007
B.A., Communications
Essex County College 2003 — 2005
A.A, Communication
Kean University
Bachelors of Arts, Communication
Strayer University
Master of Business Administration
Sean Bester's Convergys Experience January 2015 - Present
Job Recruiter at Convergys
Industry Information Services
Experience
Convergys January 2015 - Present
Metaleater Online June 2009 - Present
Great-West Life July 2014 - September 2014
Corporate Inquiry Systems August 2013 - June 2014
University of Western Ontario August 2011 - April 2012
UWO Bookstore August 2008 - October 2008
Skills
Information Literacy, Organization, Labour Relations, Compensation and..., Info Sources and..., Professional..., Legal issues for HR..., Copyright Law, Recruitment and..., Project Planning, HRIS Database Management, Training and Development, Lean Business Processes, Classification Systems, Metadata Management, Archival Reference, Digital Environments, Linguistic Applications, Content Selection and..., Sources, Reference, Applications, Library Research, Recruiting
Education
Fanshawe College 2011 — 2012
Graduate Certificate, Human Resources Management
Western University 2009 — 2010
MLIS, Library and Information Sciences
The University of Western Ontario - King's University College 2006 — 2009
BA, English, Political Science
Convergys January 2015 - Present
Metaleater Online June 2009 - Present
Great-West Life July 2014 - September 2014
Corporate Inquiry Systems August 2013 - June 2014
University of Western Ontario August 2011 - April 2012
UWO Bookstore August 2008 - October 2008
Skills
Information Literacy, Organization, Labour Relations, Compensation and..., Info Sources and..., Professional..., Legal issues for HR..., Copyright Law, Recruitment and..., Project Planning, HRIS Database Management, Training and Development, Lean Business Processes, Classification Systems, Metadata Management, Archival Reference, Digital Environments, Linguistic Applications, Content Selection and..., Sources, Reference, Applications, Library Research, Recruiting
Education
Fanshawe College 2011 — 2012
Graduate Certificate, Human Resources Management
Western University 2009 — 2010
MLIS, Library and Information Sciences
The University of Western Ontario - King's University College 2006 — 2009
BA, English, Political Science
Nicole Thornock Nicole Thornock's Convergys Experience January 1998 - March 2002
Job Membership Analyst with LifeWise Admin (COBRA)
Industry Insurance
Experience
Premera / LifeWise Assurance Company 2006 - Present
Sento August 2002 - January 2005
Convergys January 1998 - March 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Quality Assurance, Financial Accounting, Financial Analysis, Billing Systems, Cross-functional Team..., Teamwork, Organizational Structure, Customer Service, Sales Operations
Education
Everett Community College 2011 — 2012
Did not get Degree, Legal Assistant/Paralegal
Clearfield High School 1990 — 1992
diploma, electives
Premera / LifeWise Assurance Company 2006 - Present
Sento August 2002 - January 2005
Convergys January 1998 - March 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Quality Assurance, Financial Accounting, Financial Analysis, Billing Systems, Cross-functional Team..., Teamwork, Organizational Structure, Customer Service, Sales Operations
Education
Everett Community College 2011 — 2012
Did not get Degree, Legal Assistant/Paralegal
Clearfield High School 1990 — 1992
diploma, electives
Dwayne Hines Dwayne Hines's Convergys Experience June 2012 - December 2014
Job Technical Support
Industry Telecommunications
Experience
Bright House Networks December 2014 - Present
Convergys June 2012 - December 2014
Steak n Shake 2010 - June 2014
McDonald's Corporation October 2005 - October 2009
Skills
Customer Service, Customer Transactions, Solid computer skills, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Telephone Skills, Time Management, Food, Teamwork, Customer Satisfaction, Critical Thinking, Troubleshooting, Restaurants
Education
Everest University-South Orlando 2008 — 2012
Associates in Computer Science, Computer and Information Sciences, General
Bright House Networks December 2014 - Present
Convergys June 2012 - December 2014
Steak n Shake 2010 - June 2014
McDonald's Corporation October 2005 - October 2009
Skills
Customer Service, Customer Transactions, Solid computer skills, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Telephone Skills, Time Management, Food, Teamwork, Customer Satisfaction, Critical Thinking, Troubleshooting, Restaurants
Education
Everest University-South Orlando 2008 — 2012
Associates in Computer Science, Computer and Information Sciences, General
Esther Nadeau Esther Nadeau's Convergys Experience January 2002 - June 2003
Job Customer Service at Dollar Tree Stores
Industry Retail
Experience
Dollar Tree Stores April 2013 - Present
Marana Health Center September 2012 - March 2013
Naughton's February 2012 - September 2012
Ace Hardware April 2008 - January 2012
ReBath & Kitchens April 2004 - December 2007
Recycle America June 2003 - April 2004
Convergys January 2002 - June 2003
Skills
Cashiering, Retail, Merchandising, Customer Service, Data Entry, Retail Sales, Inventory Management, Telephone Skills, Time Management, Inventory Control, Customer Satisfaction, Sales, Store Management
Education
University of Phoenix 2008 — 2009
A.S. Business Management, Business Administration and Management, General
Emmanuel College 1998 — 1998
Liberal Arts
Maine School of Science and Mathematics 1997 — 1998
Dollar Tree Stores April 2013 - Present
Marana Health Center September 2012 - March 2013
Naughton's February 2012 - September 2012
Ace Hardware April 2008 - January 2012
ReBath & Kitchens April 2004 - December 2007
Recycle America June 2003 - April 2004
Convergys January 2002 - June 2003
Skills
Cashiering, Retail, Merchandising, Customer Service, Data Entry, Retail Sales, Inventory Management, Telephone Skills, Time Management, Inventory Control, Customer Satisfaction, Sales, Store Management
Education
University of Phoenix 2008 — 2009
A.S. Business Management, Business Administration and Management, General
Emmanuel College 1998 — 1998
Liberal Arts
Maine School of Science and Mathematics 1997 — 1998
Kevin Kuri, CTP Kevin Kuri, CTP's Convergys Experience July 2004 - November 2005
Job Learning Specialist Sales at Moneris Solutions
Industry Financial Services
Experience
Moneris Solutions March 2012 - Present
Sears Canada October 2011 - March 2012
Persistent Systems December 2008 - August 2011
Persistent Systems December 2008 - June 2011
Convergys India Services Pvt. Ltd. 2006 - 2008
EXL Service November 2005 - September 2006
Convergys July 2004 - November 2005
Skills
Adult Education, Soft Skills, Coaching, Team Management, Leadership Development, Team Building, Customer Relations, Customer Service, Training Delivery, Personal Development, Training Needs Analysis, Content Development, Training Effectiveness, Performance Management, Instructional Design, Instructor-led Training, Call Center, Captivate, Vendor Management, Training, Management, Workshop Facilitation, Call Centers, Employee Engagement, Employee Training, Leadership, Team Leadership
Education
Centennial College 2013 — 2014
Training and Development Certificate, Workforce Development and Training
Symbiosis International University 2006 — 2008
PGDHRM, Human Resources (Part Time)
Fergusson College 2001 — 2004
B.Sc, Physics
Moneris Solutions March 2012 - Present
Sears Canada October 2011 - March 2012
Persistent Systems December 2008 - August 2011
Persistent Systems December 2008 - June 2011
Convergys India Services Pvt. Ltd. 2006 - 2008
EXL Service November 2005 - September 2006
Convergys July 2004 - November 2005
Skills
Adult Education, Soft Skills, Coaching, Team Management, Leadership Development, Team Building, Customer Relations, Customer Service, Training Delivery, Personal Development, Training Needs Analysis, Content Development, Training Effectiveness, Performance Management, Instructional Design, Instructor-led Training, Call Center, Captivate, Vendor Management, Training, Management, Workshop Facilitation, Call Centers, Employee Engagement, Employee Training, Leadership, Team Leadership
Education
Centennial College 2013 — 2014
Training and Development Certificate, Workforce Development and Training
Symbiosis International University 2006 — 2008
PGDHRM, Human Resources (Part Time)
Fergusson College 2001 — 2004
B.Sc, Physics
Brandon Schwartz Brandon Schwartz's Convergys Experience September 2013 - March 2014
Job Seeking Technology and Customer service in the Jacksonville, FL area and open to relocating back to Chicago, IL
Industry Information Technology and Services
Experience
Novitas Solutions, Inc. March 2014 - Present
Convergys September 2013 - March 2014
Discover Calling January 2013 - September 2013
Career Education Corporation August 2012 - November 2012
JPMorgan Chase September 2012 - October 2012
Walmart October 2011 - June 2012
Jewel Osco September 2006 - July 2008
Skills
Computer Proficiency, Customer Service, Technical Support, Management, Human Resources, Microsoft Office, Windows, Mac, Apple, Windows 7, Sales Management, Social Networking, Video Games, Sales, Networking
Education
Elgin Community College 2006 — 2012
Applied Associates in Management, Management, 3.0
Larkin 2001 — 2005
Diploma, General Studies
Novitas Solutions, Inc. March 2014 - Present
Convergys September 2013 - March 2014
Discover Calling January 2013 - September 2013
Career Education Corporation August 2012 - November 2012
JPMorgan Chase September 2012 - October 2012
Walmart October 2011 - June 2012
Jewel Osco September 2006 - July 2008
Skills
Computer Proficiency, Customer Service, Technical Support, Management, Human Resources, Microsoft Office, Windows, Mac, Apple, Windows 7, Sales Management, Social Networking, Video Games, Sales, Networking
Education
Elgin Community College 2006 — 2012
Applied Associates in Management, Management, 3.0
Larkin 2001 — 2005
Diploma, General Studies
Tamás Csikász Tamás Csikász's Convergys Experience August 2001 - August 2002
Job Development manager at ITware Kft.
Industry Information Technology and Services
Experience
ITware Kft. July 2007 - Present
Magyar Telekom 2002 - 2011
Magyar Telekom 2002 - 2011
ITware Kft. September 2002 - July 2007
Convergys August 2001 - August 2002
Skills
SOA, EJB, PL/SQL, Java, Java Enterprise Edition
Education
Eötvös Loránd University 1990 — 1998
Msc, Mathematics, Computer Sciences
ITware Kft. July 2007 - Present
Magyar Telekom 2002 - 2011
Magyar Telekom 2002 - 2011
ITware Kft. September 2002 - July 2007
Convergys August 2001 - August 2002
Skills
SOA, EJB, PL/SQL, Java, Java Enterprise Edition
Education
Eötvös Loránd University 1990 — 1998
Msc, Mathematics, Computer Sciences
Jennifer Bowyer's Convergys Experience March 2011 - July 2011
Job Libraries Professional
Industry Libraries
Experience
Staffing Management Services 2011 - 2012
Convergys March 2011 - July 2011
William Allen White Library August 2004 - December 2010
Education
Emporia State University 2004 — 2008
Bachelor of Science, Information Resource Studies
Staffing Management Services 2011 - 2012
Convergys March 2011 - July 2011
William Allen White Library August 2004 - December 2010
Education
Emporia State University 2004 — 2008
Bachelor of Science, Information Resource Studies
Christiane Laframboise's Convergys Experience July 2000 - June 2006
Job AVP Worldwide Customer Relations at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2009 - Present
Sutherland Global Services September 2009 - 2014
Sutherland Global Services March 2009 - August 2010
Bell Canada March 2007 - February 2009
Convergys July 2000 - June 2006
Teleperformance Canada ( formerly Sodema Transcontinental) 1996 - 2000
TeleTech 1992 - 1996
Catelli 1987 - 1989
Skills
Pre-sales, Customer Experience, Outsourcing, Start-ups, Offshoring, CRM, Vendor Management, Call Center, Solution Architecture, Service Delivery, Account Management, Telecommunications, Contract Negotiation, BPO, Contact Centers, Project Planning, Call Centers, Enterprise Software, Business Development, Customer Satisfaction, Financial Services, Program Management, Strategy, Workforce Management, Leadership, Operations Management, SaaS, International Trade, Cross-functional Team..., Business Process..., Transition Management, Team Management, Business Analysis, Strategic Partnerships, Professional Services, Managed Services, Lead Generation, Business Strategy, Management Consulting, Change Management, Team Leadership, Sourcing
Education
ESCP Europe 1980 — 1981
Bachelor's Degree, Marketing International
University of Ottawa / Université d'Ottawa 1976 — 1981
B Com
Andre Laurendeau
Andre Laurendeau
Sutherland Global Services March 2009 - Present
Sutherland Global Services September 2009 - 2014
Sutherland Global Services March 2009 - August 2010
Bell Canada March 2007 - February 2009
Convergys July 2000 - June 2006
Teleperformance Canada ( formerly Sodema Transcontinental) 1996 - 2000
TeleTech 1992 - 1996
Catelli 1987 - 1989
Skills
Pre-sales, Customer Experience, Outsourcing, Start-ups, Offshoring, CRM, Vendor Management, Call Center, Solution Architecture, Service Delivery, Account Management, Telecommunications, Contract Negotiation, BPO, Contact Centers, Project Planning, Call Centers, Enterprise Software, Business Development, Customer Satisfaction, Financial Services, Program Management, Strategy, Workforce Management, Leadership, Operations Management, SaaS, International Trade, Cross-functional Team..., Business Process..., Transition Management, Team Management, Business Analysis, Strategic Partnerships, Professional Services, Managed Services, Lead Generation, Business Strategy, Management Consulting, Change Management, Team Leadership, Sourcing
Education
ESCP Europe 1980 — 1981
Bachelor's Degree, Marketing International
University of Ottawa / Université d'Ottawa 1976 — 1981
B Com
Andre Laurendeau
Andre Laurendeau
James Creel James Creel's Convergys Experience July 2002 - July 2004
Job Entertainer
Industry Entertainment
Experience
Self-employed February 2012 - Present
Advanced Tech Support January 2014 - June 2014
United States Alcohol and Tobacco Tax and Trade Bureau (contractor for Encentric, Inc.) July 2010 - November 2012
United States Coast Guard (contractor for The Centech Group) December 2007 - June 2010
Siemens Power Generation January 2006 - February 2007
Connextions, Inc. December 2004 - November 2005
Convergys July 2002 - July 2004
Education
Embry-Riddle Aeronautical University
Self-employed February 2012 - Present
Advanced Tech Support January 2014 - June 2014
United States Alcohol and Tobacco Tax and Trade Bureau (contractor for Encentric, Inc.) July 2010 - November 2012
United States Coast Guard (contractor for The Centech Group) December 2007 - June 2010
Siemens Power Generation January 2006 - February 2007
Connextions, Inc. December 2004 - November 2005
Convergys July 2002 - July 2004
Education
Embry-Riddle Aeronautical University
Jessica Wiersma Jessica Wiersma's Convergys Experience 2009 - 2011
Job Bussiness Owner at J.B work solutions
Industry Outsourcing/Offshoring
Experience
J.B work solutions January 2011 - Present
J.P. Morgan March 2012 - June 2013
Convergys 2009 - 2011
Skills
Call Centers, Workforce Management, BPO, Contact Centers, Customer Experience, Service Delivery, Customer Satisfaction, Sla, Technical Support, Customer Service, Outsourcing, Troubleshooting, Team Leadership, Team Management, Customer Support, Relationship Management, Training, Financial Services, Soft Skills, Credit Cards, Coaching, Managed Services, Offshoring, Process Improvement
Education
Seminole Community College 2011 — 2014
Bachelor degree, Registered Nursing/Registered Nurse
Everest University-North Orlando 2008 — 2011
Associates degree in Science
J.B work solutions January 2011 - Present
J.P. Morgan March 2012 - June 2013
Convergys 2009 - 2011
Skills
Call Centers, Workforce Management, BPO, Contact Centers, Customer Experience, Service Delivery, Customer Satisfaction, Sla, Technical Support, Customer Service, Outsourcing, Troubleshooting, Team Leadership, Team Management, Customer Support, Relationship Management, Training, Financial Services, Soft Skills, Credit Cards, Coaching, Managed Services, Offshoring, Process Improvement
Education
Seminole Community College 2011 — 2014
Bachelor degree, Registered Nursing/Registered Nurse
Everest University-North Orlando 2008 — 2011
Associates degree in Science
Jaime Rogers Jaime Rogers's Convergys Experience February 2009 - February 2010
Job IT Support and Help Desk Technician
Industry Information Technology and Services
Experience
Convergys February 2009 - February 2010
US Army January 2005 - January 2008
Skills
SharePoint, Remedy Ticketing System, Microsoft Office, AMHS, Microsoft Access 2007, Dreamweaver, Active Directory, VoIP, LANs, Microsoft Server, Microsoft Outlook
Education
Embry Riddle Aeronautical University-Worldwide 2007 — 2011
Bachelor of Science in Technical Management, Business, Management, Marketing, and Related Support Services, 3.759
US Army Signal School 2005 — 2005
Information Systems Operator - Analyst, Computer Science, Honor Graduate
Convergys February 2009 - February 2010
US Army January 2005 - January 2008
Skills
SharePoint, Remedy Ticketing System, Microsoft Office, AMHS, Microsoft Access 2007, Dreamweaver, Active Directory, VoIP, LANs, Microsoft Server, Microsoft Outlook
Education
Embry Riddle Aeronautical University-Worldwide 2007 — 2011
Bachelor of Science in Technical Management, Business, Management, Marketing, and Related Support Services, 3.759
US Army Signal School 2005 — 2005
Information Systems Operator - Analyst, Computer Science, Honor Graduate
Nicole Morey Nicole Morey's Convergys Experience 2010 - 2011
Job Data Entry at Dealertrack Technologies
Industry Computer & Network Security
Experience
Dealertrack Technologies August 2013 - Present
Paradise Staffing July 2013 - Present
Miche Bag July 2013 - August 2013
Convergys 2010 - 2011
Skills
Typing, Data Entry, Email Marketing, Social Networking, PowerPoint, Customer Service
Education
Everest College-Phoenix 2009 — 2010
Copper Hills High School 2003 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates
Dealertrack Technologies August 2013 - Present
Paradise Staffing July 2013 - Present
Miche Bag July 2013 - August 2013
Convergys 2010 - 2011
Skills
Typing, Data Entry, Email Marketing, Social Networking, PowerPoint, Customer Service
Education
Everest College-Phoenix 2009 — 2010
Copper Hills High School 2003 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates
Thomas Wilke's Convergys Experience June 2014 - Present
Job at
Industry Telecommunications
Experience
Kansas Life July 2015 - Present
Convergys June 2014 - Present
USD 308 Hutchinson Public Schools August 2012 - May 2014
Geary County USD 475 August 2011 - May 2012
Pony Express Council BSA June 2005 - July 2010
Skills
Science, Differentiated..., Clerical Skills, Microsoft Office, Administrative..., Classroom, Lesson Planning, Tutoring, Public Speaking, Research, Leadership, Teaching, Training, Teamwork, Public Relations, Customer Service, Curriculum Design, Curriculum Development
Education
Emporia State University 2008 — 2011
B.S.E, Secondary Education and Teaching
Kansas Life July 2015 - Present
Convergys June 2014 - Present
USD 308 Hutchinson Public Schools August 2012 - May 2014
Geary County USD 475 August 2011 - May 2012
Pony Express Council BSA June 2005 - July 2010
Skills
Science, Differentiated..., Clerical Skills, Microsoft Office, Administrative..., Classroom, Lesson Planning, Tutoring, Public Speaking, Research, Leadership, Teaching, Training, Teamwork, Public Relations, Customer Service, Curriculum Design, Curriculum Development
Education
Emporia State University 2008 — 2011
B.S.E, Secondary Education and Teaching
Sharon Hefley Sharon Hefley's Convergys Experience July 2008 - February 2009
Job loan services specialist at Wells Fargo
Industry Consumer Services
Experience
Remedy Intelligent Staffing February 2013 - May 2013
wells fargo/accounttemps August 2011 - August 2012
loan services specialist at wells fargo/accounttemps August 2011 - August 2012
Sitel June 2009 - November 2009
Convergys July 2008 - February 2009
Skills
Customer Service, Data Entry, Outlook, Microsoft Word, Microsoft Excel, Microsoft Office, Time Management, PowerPoint, Administrative..., Sales, Team Building, Teamwork
Education
Everest University-Brandon 2007 — 2009
associates, medical billing
Springfield College in Illinois 2004 — 2005
associates, business administration
Remedy Intelligent Staffing February 2013 - May 2013
wells fargo/accounttemps August 2011 - August 2012
loan services specialist at wells fargo/accounttemps August 2011 - August 2012
Sitel June 2009 - November 2009
Convergys July 2008 - February 2009
Skills
Customer Service, Data Entry, Outlook, Microsoft Word, Microsoft Excel, Microsoft Office, Time Management, PowerPoint, Administrative..., Sales, Team Building, Teamwork
Education
Everest University-Brandon 2007 — 2009
associates, medical billing
Springfield College in Illinois 2004 — 2005
associates, business administration
Nathan Madsen Nathan Madsen's Convergys Experience January 2008 - October 2008
Job Electrical Engineer at Space Dynamics Laboratory
Industry Electrical/Electronic Manufacturing
Experience
Space Dynamics Laboratory April 2012 - Present
Rocky Mountain NASA Space Grant Consortium November 2010 - December 2011
Convergys January 2008 - October 2008
United States Air Force December 2001 - December 2007
Skills
Matlab, C++, Testing, Labview, Electronics, Troubleshooting, Microsoft Office, C, Simulations, Visio, Programming, Microsoft Excel, Linux, Windows, Simulink, Assembly Language, Embedded Systems, Electrical Engineering, VHDL, Signal Processing, Verilog, FPGA, Pspice, LaTeX, MathCAD, Microcontrollers, LabVIEW
Education
Utah State University 2008 — 2011
BS, Electrical Engineering
Community College of Air Force 2003 — 2008
AAS, Avionics Systems Technology
Embry-Riddle Aeronautical University 2003 — 2007
No Degree Earned, Professional Aeronautics
Space Dynamics Laboratory April 2012 - Present
Rocky Mountain NASA Space Grant Consortium November 2010 - December 2011
Convergys January 2008 - October 2008
United States Air Force December 2001 - December 2007
Skills
Matlab, C++, Testing, Labview, Electronics, Troubleshooting, Microsoft Office, C, Simulations, Visio, Programming, Microsoft Excel, Linux, Windows, Simulink, Assembly Language, Embedded Systems, Electrical Engineering, VHDL, Signal Processing, Verilog, FPGA, Pspice, LaTeX, MathCAD, Microcontrollers, LabVIEW
Education
Utah State University 2008 — 2011
BS, Electrical Engineering
Community College of Air Force 2003 — 2008
AAS, Avionics Systems Technology
Embry-Riddle Aeronautical University 2003 — 2007
No Degree Earned, Professional Aeronautics
László Szőcs László Szőcs's Convergys Experience June 2009 - May 2010
Job Language Expert
Industry Education Management
Experience
Self-employed March 2012 - Present
Northgate Arinso June 2009 - March 2012
Convergys June 2009 - May 2010
IBM February 2009 - June 2009
Academia Europea, El Salvador April 2008 - December 2008
IBM November 2007 - March 2008
Kossuth Lajos Gimnázium September 2006 - June 2007
Skills
Foreign Languages, HRO, SAP HR, Microsoft Office, Translation, Employee Benefits, Language Teaching, Linguistics, Leaves, Training & Development, Employee Training, Spanish, Training, German, English, Human Resources, Customer Service
Education
Eötvös Loránd Tudományegyetem
MA, English and Spanish Linguistics and Literature + Teacher Education
Universidad Autónoma de Madrid
MA, Spanish Linguistics and Literature
Self-employed March 2012 - Present
Northgate Arinso June 2009 - March 2012
Convergys June 2009 - May 2010
IBM February 2009 - June 2009
Academia Europea, El Salvador April 2008 - December 2008
IBM November 2007 - March 2008
Kossuth Lajos Gimnázium September 2006 - June 2007
Skills
Foreign Languages, HRO, SAP HR, Microsoft Office, Translation, Employee Benefits, Language Teaching, Linguistics, Leaves, Training & Development, Employee Training, Spanish, Training, German, English, Human Resources, Customer Service
Education
Eötvös Loránd Tudományegyetem
MA, English and Spanish Linguistics and Literature + Teacher Education
Universidad Autónoma de Madrid
MA, Spanish Linguistics and Literature
J. Michael Butler J. Michael Butler's Convergys Experience December 2008 - January 2009
Job Interim Senior VP and Tax Accounting Manager at KeyBank
Industry Accounting
Experience
KeyBank November 2011 - March 2012
AAFES February 2010 - June 2010
AT&T April 2009 - October 2009
Convergys December 2008 - January 2009
CIBA Vision July 2008 - September 2008
Force Protection July 2008 - July 2008
Textron Financial October 2007 - July 2008
Day International August 2007 - April 2008
Marriott International February 2007 - October 2007
Steelcase August 2007 - September 2007
Skills
Use Tax, Corporate Tax, Property Tax, Auditing, GAAP, Tax, Tax Accounting, Accounting, General Ledger, Human Resources, Employee Benefits, Account Reconciliation, Sales Tax, Payroll, Tax Preparation, Financial Analysis, Income Tax, SEC Filings, Tax Research, Accounts Payable, International Tax, Sarbanes-Oxley Act
Education
Excelsior College 2000 — 2006
BSBA, Accounting
Wayne State University 1995 — 1997
Accounting
KeyBank November 2011 - March 2012
AAFES February 2010 - June 2010
AT&T April 2009 - October 2009
Convergys December 2008 - January 2009
CIBA Vision July 2008 - September 2008
Force Protection July 2008 - July 2008
Textron Financial October 2007 - July 2008
Day International August 2007 - April 2008
Marriott International February 2007 - October 2007
Steelcase August 2007 - September 2007
Skills
Use Tax, Corporate Tax, Property Tax, Auditing, GAAP, Tax, Tax Accounting, Accounting, General Ledger, Human Resources, Employee Benefits, Account Reconciliation, Sales Tax, Payroll, Tax Preparation, Financial Analysis, Income Tax, SEC Filings, Tax Research, Accounts Payable, International Tax, Sarbanes-Oxley Act
Education
Excelsior College 2000 — 2006
BSBA, Accounting
Wayne State University 1995 — 1997
Accounting
Vishwas Bongirwar Vishwas Bongirwar's Convergys Experience 2010 - 2012
Job Entrepreneur with Expertise in Architecture, Cloud, Big Data, IoT, mCommerce, CRM, Digital Media, B/OSS, SDN & NFV
Industry Information Technology and Services
Experience
MatrixIntel 2014 - Present
NetCracker 2012 - 2014
Convergys 2010 - 2012
Verizon Wireless 2009 - 2010
Alltel 1999 - 2009
British Telecom 1995 - 1998
Skills
Telecommunications, Mergers, Mobile Commerce, Product Innovation, Wireless, Vendor Management, Mobile Devices, Product Management, SaaS, Program Management, Solution Architecture, IT Strategy, Enterprise Architecture, Integration, Cloud Computing, CRM, Enterprise Software, Strategic Partnerships, Cross-functional Team..., Call Center, Analytics, E-commerce, Solution Selling, Mergers & Acquisitions, Management, Leadership, BSS, Call Centers, Strategy, Business Analysis, Software Development, SDLC, SOA, Executive Management, Software Project..., Mobile Applications, Agile Methodologies, PMP, PMO, Strategic Planning
Education
Emory University - Goizueta Business School 2007 — 2009
Executive MBA
University of Mumbai 1991 — 1995
Bachelor of Engineering
National Institute of Information Technology (NIIT) 1992 — 1994
Masters Diploma
MatrixIntel 2014 - Present
NetCracker 2012 - 2014
Convergys 2010 - 2012
Verizon Wireless 2009 - 2010
Alltel 1999 - 2009
British Telecom 1995 - 1998
Skills
Telecommunications, Mergers, Mobile Commerce, Product Innovation, Wireless, Vendor Management, Mobile Devices, Product Management, SaaS, Program Management, Solution Architecture, IT Strategy, Enterprise Architecture, Integration, Cloud Computing, CRM, Enterprise Software, Strategic Partnerships, Cross-functional Team..., Call Center, Analytics, E-commerce, Solution Selling, Mergers & Acquisitions, Management, Leadership, BSS, Call Centers, Strategy, Business Analysis, Software Development, SDLC, SOA, Executive Management, Software Project..., Mobile Applications, Agile Methodologies, PMP, PMO, Strategic Planning
Education
Emory University - Goizueta Business School 2007 — 2009
Executive MBA
University of Mumbai 1991 — 1995
Bachelor of Engineering
National Institute of Information Technology (NIIT) 1992 — 1994
Masters Diploma
Sara (Crum) Stults's Convergys Experience August 2005 - May 2006
Job Marketing Executive at KOFO Radio
Industry Medical Practice
Experience
KOFO Radio September 2014 - Present
Self Employed - Medical Billing February 2013 - May 2014
Franklin County Chiropractic June 2012 - February 2013
Enterprise Bank August 2011 - May 2012
First National Bank of Olathe July 2006 - August 2011
Convergys August 2005 - May 2006
On-line Communications August 2004 - July 2005
Skills
Microsoft Office, Accounts Payable, Banking, Credit, Retail Banking, Loans, Customer Service, Cash Management, Budgets, Finance, Team Building, Strategic Planning, Sales Management, Coaching, Accounting
Education
Johnson County Community College 2009 — 2013
Attending, General studies/accounting
Emporia State University 2003 — 2005
Business Administration
KOFO Radio September 2014 - Present
Self Employed - Medical Billing February 2013 - May 2014
Franklin County Chiropractic June 2012 - February 2013
Enterprise Bank August 2011 - May 2012
First National Bank of Olathe July 2006 - August 2011
Convergys August 2005 - May 2006
On-line Communications August 2004 - July 2005
Skills
Microsoft Office, Accounts Payable, Banking, Credit, Retail Banking, Loans, Customer Service, Cash Management, Budgets, Finance, Team Building, Strategic Planning, Sales Management, Coaching, Accounting
Education
Johnson County Community College 2009 — 2013
Attending, General studies/accounting
Emporia State University 2003 — 2005
Business Administration
Brent Beaton Brent Beaton's Convergys Experience December 2014 - Present
Job Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2014 - Present
Convergys 2008 - December 2014
Stream Global Services 2007 - 2008
Stream Global Services 2005 - 2007
Nordia Inc. 1999 - 2001
Skills
People Management, Operations Management, Data Analysis, Goal Oriented, Process Development, Leadership Development, Recruitment/Retention, Career Development, VBA, Project Management, Project Delivery, PMP, Strategic Planning, Crisis Management, Outage Management, New Business Development, Management, BPO, Outsourcing, Call Centers, Workforce Management, Service Delivery, Technical Support, Recruiting, Customer Satisfaction, Customer Experience, Performance Management, Customer Service
Education
Fanshawe College 2001 — 2004
Finance
Lambton Central Collegiate Vocational Institute 1997 — 2001
High School
Convergys December 2014 - Present
Convergys 2008 - December 2014
Stream Global Services 2007 - 2008
Stream Global Services 2005 - 2007
Nordia Inc. 1999 - 2001
Skills
People Management, Operations Management, Data Analysis, Goal Oriented, Process Development, Leadership Development, Recruitment/Retention, Career Development, VBA, Project Management, Project Delivery, PMP, Strategic Planning, Crisis Management, Outage Management, New Business Development, Management, BPO, Outsourcing, Call Centers, Workforce Management, Service Delivery, Technical Support, Recruiting, Customer Satisfaction, Customer Experience, Performance Management, Customer Service
Education
Fanshawe College 2001 — 2004
Finance
Lambton Central Collegiate Vocational Institute 1997 — 2001
High School
Jessica Richmond Jessica Richmond's Convergys Experience November 2002 - June 2004
Job NCSC Representative at Konica Minolta Business Solutions U.S.A., Inc.
Industry Computer Networking
Experience
Konica Minolta Business Solutions U.S.A., Inc. November 2014 - Present
Connextions March 2005 - February 2012
ACCENT Marketing June 2004 - February 2005
Convergys November 2002 - June 2004
Skills
Call Centers, Technical Support, Windows 7, Windows XP, Troubleshooting, Telephone Skills, Customer Service
Education
Porter And Chester Institute of Rocky Hill, Connecticut 2013 — 2014
Computer Network Information Technology
Edinboro University of Pennsylvania 1997 — 2001
Bachelor of Fine Arts (BFA), Jewelry/Metalworking
Konica Minolta Business Solutions U.S.A., Inc. November 2014 - Present
Connextions March 2005 - February 2012
ACCENT Marketing June 2004 - February 2005
Convergys November 2002 - June 2004
Skills
Call Centers, Technical Support, Windows 7, Windows XP, Troubleshooting, Telephone Skills, Customer Service
Education
Porter And Chester Institute of Rocky Hill, Connecticut 2013 — 2014
Computer Network Information Technology
Edinboro University of Pennsylvania 1997 — 2001
Bachelor of Fine Arts (BFA), Jewelry/Metalworking
lateef jefferson lateef jefferson's Convergys Experience February 2014 - Present
Job Customer Service Rep.
Industry Consumer Services
Experience
Convergys February 2014 - Present
Pitt County Schools September 2012 - Present
G4S April 2008 - July 2009
US Navy August 1999 - February 2007
Skills
Aircraft, Government, Teaching, Troubleshooting, Navy, Avionics, Curriculum Design, Lesson Planning, Educational Technology, Higher Education, Elementary Education, Differentiated...
Education
Grand Canyon University 2014 — 2015
Master's degree, Secondary Education and Teaching
Everest College-Phoenix 2010 — 2014
Bachelor's degree, Business Administration and Management, General
Moorestown High School 1994 — 1998
Convergys February 2014 - Present
Pitt County Schools September 2012 - Present
G4S April 2008 - July 2009
US Navy August 1999 - February 2007
Skills
Aircraft, Government, Teaching, Troubleshooting, Navy, Avionics, Curriculum Design, Lesson Planning, Educational Technology, Higher Education, Elementary Education, Differentiated...
Education
Grand Canyon University 2014 — 2015
Master's degree, Secondary Education and Teaching
Everest College-Phoenix 2010 — 2014
Bachelor's degree, Business Administration and Management, General
Moorestown High School 1994 — 1998
Porscha Kyles Porscha Kyles's Convergys Experience January 2013 - Present
Job Independent Beverage Distributor at Pure NRG, LLC
Industry Food & Beverages
Experience
Pure NRG, LLC July 2013 - Present
Convergys January 2013 - Present
Skills
Marketing, Promotions, Nightclub, Networking, Sales, Customer Service, Nightlife
Education
Everest University-Pompano Beach 2012 — 2013
Associate of Science (A.S.), Accounting
Pure NRG, LLC July 2013 - Present
Convergys January 2013 - Present
Skills
Marketing, Promotions, Nightclub, Networking, Sales, Customer Service, Nightlife
Education
Everest University-Pompano Beach 2012 — 2013
Associate of Science (A.S.), Accounting
Mark Dittman Mark Dittman's Convergys Experience 1984 - 1993
Job Residential Property Manager/REALTOR® at Windermere Anthem Hills
Industry Real Estate
Experience
Windermere Anthem Hills 2010 - Present
Maclean Fogg Company 2010 - November 2010
JAR-Tek Solutions, Inc. 2007 - December 2009
Aircell LLC December 2007 - March 2008
Looking Glass Networks February 2001 - September 2006
TM Floyd & Company September 2000 - February 2001
Aerial Communications March 1998 - September 2000
QuBX Consulting 1993 - 1998
Convergys 1984 - 1993
Skills
Property Management
Education
Elgin Community College
Windermere Anthem Hills 2010 - Present
Maclean Fogg Company 2010 - November 2010
JAR-Tek Solutions, Inc. 2007 - December 2009
Aircell LLC December 2007 - March 2008
Looking Glass Networks February 2001 - September 2006
TM Floyd & Company September 2000 - February 2001
Aerial Communications March 1998 - September 2000
QuBX Consulting 1993 - 1998
Convergys 1984 - 1993
Skills
Property Management
Education
Elgin Community College
LaTonya Shackleford's Convergys Experience May 2007 - October 2007
Job Licensed Practical Nurse
Industry Hospital & Health Care
Experience
The Chesapeake May 2015 - Present
WTRJ December 2014 - Present
U. S. Navy October 2008 - September 2012
McGuire VA Medical Center October 2007 - September 2008
Convergy's May 2007 - October 2007
US Navy November 2003 - November 2006
US Navy July 1999 - July 2003
Skills
Organizational..., Intercultural..., Technical Management, PowerPoint, Planning, Excel, Data Analysis, Quality Assurance, Customer Service, Problem Solving, Program Management, Direct Sales, Diversity, Administration, Account Management, Organizational Behavior, Listening Skills, Public Speaking, Peacekeeping, Counseling, Administrative Duties, Customer Loyalty, Team Leadership, Healthcare, Active Secret Clearance, Security Clearance, System Administration, Microsoft Excel, Project Planning, Employee Training, Analysis, Policy, Leadership, Management, Employee Relations, Human Resources, Budgets, Military, Performance Management, Process Scheduler, Team Building, Training, Microsoft Office, Leadership Development, Psychotherapy
Education
Excelsior College 2011 — 2011
Associates of Applied Science, Administrative Management / Studies
The Chesapeake May 2015 - Present
WTRJ December 2014 - Present
U. S. Navy October 2008 - September 2012
McGuire VA Medical Center October 2007 - September 2008
Convergy's May 2007 - October 2007
US Navy November 2003 - November 2006
US Navy July 1999 - July 2003
Skills
Organizational..., Intercultural..., Technical Management, PowerPoint, Planning, Excel, Data Analysis, Quality Assurance, Customer Service, Problem Solving, Program Management, Direct Sales, Diversity, Administration, Account Management, Organizational Behavior, Listening Skills, Public Speaking, Peacekeeping, Counseling, Administrative Duties, Customer Loyalty, Team Leadership, Healthcare, Active Secret Clearance, Security Clearance, System Administration, Microsoft Excel, Project Planning, Employee Training, Analysis, Policy, Leadership, Management, Employee Relations, Human Resources, Budgets, Military, Performance Management, Process Scheduler, Team Building, Training, Microsoft Office, Leadership Development, Psychotherapy
Education
Excelsior College 2011 — 2011
Associates of Applied Science, Administrative Management / Studies
Alan M. Hochberg, PMP, CSSGB Alan M. Hochberg, PMP, CSSGB's Convergys Experience July 2002 - January 2003
Job VP, Business Control Manager at Bank of America
Industry Information Technology and Services
Experience
Bank of America July 2012 - Present
Bank of America March 2010 - July 2012
Bank of America October 2006 - April 2010
APM Terminals March 2007 - September 2007
TNT Logistics July 2005 - September 2006
Info Tech April 2003 - June 2005
Convergys July 2002 - January 2003
Telcordia Technologies May 1998 - July 2002
AT&T September 1975 - June 1998
Skills
CRM, Vendor Management, Project Management, Project Planning, Team Building, Risk Management, Program Management, Business Process, Management, PMP, IT Strategy, Change Management, PMO, Leadership, ITIL, Analysis, Six Sigma
Education
Fairleigh Dickinson University 1976 — 1977
M.S., Management Science
Pratt Institute 1969 — 1974
B.S., Computer Science
Bank of America July 2012 - Present
Bank of America March 2010 - July 2012
Bank of America October 2006 - April 2010
APM Terminals March 2007 - September 2007
TNT Logistics July 2005 - September 2006
Info Tech April 2003 - June 2005
Convergys July 2002 - January 2003
Telcordia Technologies May 1998 - July 2002
AT&T September 1975 - June 1998
Skills
CRM, Vendor Management, Project Management, Project Planning, Team Building, Risk Management, Program Management, Business Process, Management, PMP, IT Strategy, Change Management, PMO, Leadership, ITIL, Analysis, Six Sigma
Education
Fairleigh Dickinson University 1976 — 1977
M.S., Management Science
Pratt Institute 1969 — 1974
B.S., Computer Science
Adam Foster, MBA Adam Foster, MBA's Convergys Experience May 2002 - September 2002
Job Global Training Manager at Packsize LLC
Industry Professional Training & Coaching
Experience
Packsize LLC December 2014 - Present
Packsize LLC October 2013 - December 2014
Center for Excellence in Higher Education April 2010 - October 2013
Concrete Canvas, Inc. January 2008 - January 2010
Ready Pest Control April 2005 - August 2008
Eclipse Marketing May 2004 - September 2004
Convergys May 2002 - September 2002
Taco Maker World Headquarters January 2000 - January 2001
Skills
Training, Management, Process Improvement, Budgets, Project Management, Customer Service, Team Building, Sales, Strategic Planning, Analysis, Public Speaking, Microsoft Word, Program Management, PowerPoint, Team Leadership, Organizational..., Recruiting, Customer Retention, Human Resources, Budget, Business Development, Marketing, Contract Negotiation, Windows, Forecasting, Account Management, Operations Improvement, Adult Learning Theory, Experiential Learning, Leadership Development, Business Process Mapping, Leadership, Coaching, Microsoft Office, Consulting, Onboarding, Instructional Design, Sales Management, Change Management, E-Learning, Employee Training, Negotiation, Strategy
Education
Stevens-Henager College-Murray 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
Excelsior College 2009 — 2010
Bachelor's Degree, Liberal Arts
Utah Valley University 2003 — 2005
Associates Degree, Computer Science
Weber State University 1999 — 2002
Music and Computer Science
Davis High School 1993 — 1996
High School Diploma
Packsize LLC December 2014 - Present
Packsize LLC October 2013 - December 2014
Center for Excellence in Higher Education April 2010 - October 2013
Concrete Canvas, Inc. January 2008 - January 2010
Ready Pest Control April 2005 - August 2008
Eclipse Marketing May 2004 - September 2004
Convergys May 2002 - September 2002
Taco Maker World Headquarters January 2000 - January 2001
Skills
Training, Management, Process Improvement, Budgets, Project Management, Customer Service, Team Building, Sales, Strategic Planning, Analysis, Public Speaking, Microsoft Word, Program Management, PowerPoint, Team Leadership, Organizational..., Recruiting, Customer Retention, Human Resources, Budget, Business Development, Marketing, Contract Negotiation, Windows, Forecasting, Account Management, Operations Improvement, Adult Learning Theory, Experiential Learning, Leadership Development, Business Process Mapping, Leadership, Coaching, Microsoft Office, Consulting, Onboarding, Instructional Design, Sales Management, Change Management, E-Learning, Employee Training, Negotiation, Strategy
Education
Stevens-Henager College-Murray 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
Excelsior College 2009 — 2010
Bachelor's Degree, Liberal Arts
Utah Valley University 2003 — 2005
Associates Degree, Computer Science
Weber State University 1999 — 2002
Music and Computer Science
Davis High School 1993 — 1996
High School Diploma
KRISTEN CAHEN's Convergys Experience March 2010 - November 2011
Job Google at Teleperformance USA
Industry Internet
Experience
Teleperformance, USA August 2012 - Present
Convergys March 2010 - November 2011
Affiliated Computer Services July 2010 - December 2010
Skills
Warehousing, Call Center, Customer Satisfaction, Technical Support, Computer Hardware, Customer Service, Troubleshooting, Printers, Computer Repair, Windows 7, Help Desk Support
Education
Emporia State University 2005 — 2006
Computer Technology
Teleperformance, USA August 2012 - Present
Convergys March 2010 - November 2011
Affiliated Computer Services July 2010 - December 2010
Skills
Warehousing, Call Center, Customer Satisfaction, Technical Support, Computer Hardware, Customer Service, Troubleshooting, Printers, Computer Repair, Windows 7, Help Desk Support
Education
Emporia State University 2005 — 2006
Computer Technology
Kimberly Dalich Kimberly Dalich's Convergys Experience December 2004 - September 2005
Job Owner at Lehi Earthly Creations
Industry Cosmetics
Experience
Lehi Earthly Creations October 2012 - Present
eBay Inc August 2010 - July 2013
CVS Caremark Corporation (Formerly RxAmerica) March 2009 - June 2010
RxAmerica September 2006 - March 2009
RxAmerica December 2005 - September 2006
Convergys December 2004 - September 2005
WellPoint September 1998 - October 2000
Topix Innovation Gallery, Inc November 1996 - September 1998
Skills
Call Center, Leadership, Customer Service, Call Centers, Account Management, Customer Satisfaction, New Business Development, Management
Education
Los Angeles Valley College 2000 — 2001
General Studies
El Camino College 1988 — 1989
General Studies
Lehi Earthly Creations October 2012 - Present
eBay Inc August 2010 - July 2013
CVS Caremark Corporation (Formerly RxAmerica) March 2009 - June 2010
RxAmerica September 2006 - March 2009
RxAmerica December 2005 - September 2006
Convergys December 2004 - September 2005
WellPoint September 1998 - October 2000
Topix Innovation Gallery, Inc November 1996 - September 1998
Skills
Call Center, Leadership, Customer Service, Call Centers, Account Management, Customer Satisfaction, New Business Development, Management
Education
Los Angeles Valley College 2000 — 2001
General Studies
El Camino College 1988 — 1989
General Studies
Mike Eisele Mike Eisele's Convergys Experience August 2013 - Present
Job Operation Supervisor at Intercall
Industry Telecommunications
Experience
Convergys August 2013 - Present
Randstad Staffing /Farmers Insurance October 2012 - October 2012
Centrinex/Ace Cash Express June 2011 - January 2012
Sprint/ Intercall Conference Call Solution March 2004 - August 2009
Sprint/Intercall Conference Call Solutions November 2000 - March 2004
Lynch Supply January 1984 - November 2000
Skills
Customer Service, Training, Team Building, Call Center, Team Leadership, Call Centers, Time Management, Payroll, Management, Sales
Education
Johnson County Community College 1972 — 1974
work, Business
College 1969 — 1970
Speech
Emporia State University 1969 — 1970
work, Music Education
Convergys August 2013 - Present
Randstad Staffing /Farmers Insurance October 2012 - October 2012
Centrinex/Ace Cash Express June 2011 - January 2012
Sprint/ Intercall Conference Call Solution March 2004 - August 2009
Sprint/Intercall Conference Call Solutions November 2000 - March 2004
Lynch Supply January 1984 - November 2000
Skills
Customer Service, Training, Team Building, Call Center, Team Leadership, Call Centers, Time Management, Payroll, Management, Sales
Education
Johnson County Community College 1972 — 1974
work, Business
College 1969 — 1970
Speech
Emporia State University 1969 — 1970
work, Music Education
Sandi Asplund Sandi Asplund's Convergys Experience January 2009 - Present
Job Knowledge Manager, Writer; Quality Analyst
Industry Writing and Editing
Experience
Convergys January 2009 - Present
Moon Pye Holding Co July 2007 - 2013
Convergys October 2008 - January 2009
Convergys August 2001 - October 2008
Skills
Outsourcing, Training, BPO, Vendor Management, Customer Experience, Team Management, Band, Call Center, Customer Service, Rock, Call Centers, Project Management, Customer Satisfaction, Sales Operations, Leadership
Education
Evangel University 1972 — 1974
Music
CR6
Convergys January 2009 - Present
Moon Pye Holding Co July 2007 - 2013
Convergys October 2008 - January 2009
Convergys August 2001 - October 2008
Skills
Outsourcing, Training, BPO, Vendor Management, Customer Experience, Team Management, Band, Call Center, Customer Service, Rock, Call Centers, Project Management, Customer Satisfaction, Sales Operations, Leadership
Education
Evangel University 1972 — 1974
Music
CR6
Ken Cross Ken Cross's Convergys Experience 2000 - 2003
Job Software Commodity Manager for Siemens Corp North America
Industry Computer Software
Experience
Siemens Corp. November 2012 - Present
Siemens Corporation December 2011 - November 2012
Orlando Utilities Commission December 2009 - April 2012
Symantec Corporation October 2005 - November 2008
VERITAS August 2003 - September 2005
Convergys 2000 - 2003
Convergys March 1997 - November 2000
Convergys 1995 - 1997
Cincinnati Bell Information Systems 1993 - 1995
CBIS Federal 1991 - 1993
Skills
Vendor Management, Contract Negotiation, Outsourcing, Strategic Sourcing, Process Improvement, Supply Management, Procurement, Program Management, Management, Contract Management, Supply Chain Management, Leadership, Business Process..., Information Technology, Sourcing, Business Strategy, Strategy, RFP, Cloud Computing, Business Process, Analysis, Consulting, E-procurement, Supply Chain, Spend Analysis, Budgets, Negotiation, Purchasing
Education
George Mason University - School of Business 1987 — 1990
Bachelor of Science
Elon University
Siemens Corp. November 2012 - Present
Siemens Corporation December 2011 - November 2012
Orlando Utilities Commission December 2009 - April 2012
Symantec Corporation October 2005 - November 2008
VERITAS August 2003 - September 2005
Convergys 2000 - 2003
Convergys March 1997 - November 2000
Convergys 1995 - 1997
Cincinnati Bell Information Systems 1993 - 1995
CBIS Federal 1991 - 1993
Skills
Vendor Management, Contract Negotiation, Outsourcing, Strategic Sourcing, Process Improvement, Supply Management, Procurement, Program Management, Management, Contract Management, Supply Chain Management, Leadership, Business Process..., Information Technology, Sourcing, Business Strategy, Strategy, RFP, Cloud Computing, Business Process, Analysis, Consulting, E-procurement, Supply Chain, Spend Analysis, Budgets, Negotiation, Purchasing
Education
George Mason University - School of Business 1987 — 1990
Bachelor of Science
Elon University
Jezel Pones's Convergys Experience July 2010 - March 2011
Job Account Manager at Platinum Healthcare Staffing
Industry Hospital & Health Care
Experience
Platinum Healthcare Staffing, Inc. March 2011 - Present
Convergys July 2010 - March 2011
Skills
Performance Management, Talent Acquisition, Employee Relations, HRIS, Process Improvement, Temporary Staffing, Temporary Placement, Vendor Management, Recruiting, Healthcare, Screening Resumes, Staffing Services, Internet Recruiting, Permanent Placement, Interviews, Contract Recruitment, Resume Writing, BLS, CPR Certified, Healthcare Management, Hospitals, Nursing, Patient Safety, Acute Care, Inpatient, Customer Service
Education
Far Eastern University 2006 — 2010
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Platinum Healthcare Staffing, Inc. March 2011 - Present
Convergys July 2010 - March 2011
Skills
Performance Management, Talent Acquisition, Employee Relations, HRIS, Process Improvement, Temporary Staffing, Temporary Placement, Vendor Management, Recruiting, Healthcare, Screening Resumes, Staffing Services, Internet Recruiting, Permanent Placement, Interviews, Contract Recruitment, Resume Writing, BLS, CPR Certified, Healthcare Management, Hospitals, Nursing, Patient Safety, Acute Care, Inpatient, Customer Service
Education
Far Eastern University 2006 — 2010
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Tamara Montalvo Tamara Montalvo's Convergys Experience March 2006 - March 2007
Job Seeking employment in Orlando area
Industry Research
Experience
TeleSpeak Inc. August 2015 - Present
Prime Care Medical Ctr January 2014 - March 2014
Sears Home Improvement Products May 2008 - May 2010
Convergys March 2006 - March 2007
Skills
Customer Service, Microsoft Office, Teamwork, Call Centers, Typing, Customer Support, Technical Support, Communication, Invoicing, Outlook, Time Management, Customer Satisfaction, Microsoft Excel
Education
Everest University-South Orlando 2013 — 2014
Medical Assistant, Medical/Clinical Assistant
TeleSpeak Inc. August 2015 - Present
Prime Care Medical Ctr January 2014 - March 2014
Sears Home Improvement Products May 2008 - May 2010
Convergys March 2006 - March 2007
Skills
Customer Service, Microsoft Office, Teamwork, Call Centers, Typing, Customer Support, Technical Support, Communication, Invoicing, Outlook, Time Management, Customer Satisfaction, Microsoft Excel
Education
Everest University-South Orlando 2013 — 2014
Medical Assistant, Medical/Clinical Assistant
Crystal Tirado Crystal Tirado's Convergys Experience August 2006 - February 2012
Job System Administrator with Acuity Cloud Solutions
Industry Information Technology and Services
Experience
Acuity Cloud Solutions August 2015 - Present
Oracle Corporation December 2011 - August 2015
Convergys August 2006 - February 2012
Citi October 2008 - February 2009
Skills
Cloud Computing, Troubleshooting, Oracle, Customer Service, Customer Support, Software Documentation, Technical Support, Management, Time Management, Quality Auditing, Enterprise Software, Recruiting, Onboarding, Data Entry, Databases, Professional Services, Microsoft Office, Microsoft Certified..., Taleo, Saas, Business Analysis, Project Management, SQL
Education
Florida State College at Jacksonville 2012 — 2016
Bachelor’s Degree, Business Administration, Management and Operations
Everest University-Jacksonville 2006 — 2008
Associate’s Degree, Business Administration and Management, General
A Philip Randolph Academies of Technology 2000 — 2004
High School, Computer Technology/Computer Systems Technology, 12
Acuity Cloud Solutions August 2015 - Present
Oracle Corporation December 2011 - August 2015
Convergys August 2006 - February 2012
Citi October 2008 - February 2009
Skills
Cloud Computing, Troubleshooting, Oracle, Customer Service, Customer Support, Software Documentation, Technical Support, Management, Time Management, Quality Auditing, Enterprise Software, Recruiting, Onboarding, Data Entry, Databases, Professional Services, Microsoft Office, Microsoft Certified..., Taleo, Saas, Business Analysis, Project Management, SQL
Education
Florida State College at Jacksonville 2012 — 2016
Bachelor’s Degree, Business Administration, Management and Operations
Everest University-Jacksonville 2006 — 2008
Associate’s Degree, Business Administration and Management, General
A Philip Randolph Academies of Technology 2000 — 2004
High School, Computer Technology/Computer Systems Technology, 12
Steve Lewis, CBCP Steve Lewis, CBCP's Convergys Experience 1993 - 2002
Job Business Continuity / Disaster Recovery / Crisis Mgmt Professional Looking For My Next Opportunity In Jacksonville, FL
Industry Management Consulting
Experience
Fortegra Financial February 2012 - June 2015
The Doctors Company 2003 - 2012
Convergys 1993 - 2002
Convergys 1988 - 1993
Skills
Disaster Recovery, Business Continuity, Business Analysis, Vendor Management, Incident Management, Change Management, IT Audit, Risk Assessment, Business Process..., Leadership, Sarbanes-Oxley, PCI DSS, Information Security, Compliance, Business Impact Analysis, Information Technology, Sarbanes-Oxley Act, IT Strategy, Business Continuity..., Program Management, Project Planning, Data Center, Training, IT Operations, Process Improvement, Security, Policy, Governance, Risk Management, IT Management, Exercises, Management, Analysis, Consulting, Testing, Business Process, Technical Writing, Management Consulting, Planning
Education
Embry-Riddle Aeronautical University
B.S. Aeronautical Studies, Air Transportation Management
Episcopal School of Jacksonville (formerly Jacksonville Episcopal High School)
Fortegra Financial February 2012 - June 2015
The Doctors Company 2003 - 2012
Convergys 1993 - 2002
Convergys 1988 - 1993
Skills
Disaster Recovery, Business Continuity, Business Analysis, Vendor Management, Incident Management, Change Management, IT Audit, Risk Assessment, Business Process..., Leadership, Sarbanes-Oxley, PCI DSS, Information Security, Compliance, Business Impact Analysis, Information Technology, Sarbanes-Oxley Act, IT Strategy, Business Continuity..., Program Management, Project Planning, Data Center, Training, IT Operations, Process Improvement, Security, Policy, Governance, Risk Management, IT Management, Exercises, Management, Analysis, Consulting, Testing, Business Process, Technical Writing, Management Consulting, Planning
Education
Embry-Riddle Aeronautical University
B.S. Aeronautical Studies, Air Transportation Management
Episcopal School of Jacksonville (formerly Jacksonville Episcopal High School)
Michael Ortiz, PMP's Convergys Experience August 2010 - January 2012
Job Sr Project Manager at HP Enterprise Services
Industry Information Technology and Services
Experience
HP Enterprise Services January 2012 - Present
Convergys August 2010 - January 2012
Electronic Arts (EA Sports) February 2010 - July 2010
BTG, Inc. (Business Technology Group, Inc.) August 2009 - December 2009
Signature Consultants July 2007 - October 2008
Harte-Hanks, Inc. 2007 - 2008
Kinetics, A subsidiary of NCR January 2004 - June 2007
Signature Consultants 2004 - 2004
CNL 2001 - 2003
QCI 1998 - 2001
Skills
Analysis, Business Intelligence, Business Process, CRM, Change Management, ITIL, Integration, MS Project, Management, PMP, Process Improvement, Product Development, Program Management, Project Management, Project Plans, SDLC, SaaS, Strategy, Vendor Management
Education
Embry-Riddle Aeronautical University
BS, Management
The George Washington University - School of Business
Masters Certificate, Project Management
HP Enterprise Services January 2012 - Present
Convergys August 2010 - January 2012
Electronic Arts (EA Sports) February 2010 - July 2010
BTG, Inc. (Business Technology Group, Inc.) August 2009 - December 2009
Signature Consultants July 2007 - October 2008
Harte-Hanks, Inc. 2007 - 2008
Kinetics, A subsidiary of NCR January 2004 - June 2007
Signature Consultants 2004 - 2004
CNL 2001 - 2003
QCI 1998 - 2001
Skills
Analysis, Business Intelligence, Business Process, CRM, Change Management, ITIL, Integration, MS Project, Management, PMP, Process Improvement, Product Development, Program Management, Project Management, Project Plans, SDLC, SaaS, Strategy, Vendor Management
Education
Embry-Riddle Aeronautical University
BS, Management
The George Washington University - School of Business
Masters Certificate, Project Management
Shari Pittman's Convergys Experience August 2011 - July 2012
Job Courier
Industry Package/Freight Delivery
Experience
FedEx Express September 2015 - Present
FirstMerit Bank June 2015 - September 2015
Arise Virtual Solutions Inc. August 2014 - January 2015
Working Solutions February 2014 - December 2014
Alpine Access November 2012 - February 2014
Convergys August 2011 - July 2012
American Express February 2007 - October 2007
Skills
Troubleshooting, Call Centers, Customer Support, Customer Service, Microsoft Word, Avaya, Process Improvement, Management, Data Entry, Accounting, Insurance, Payments, Customer Satisfaction, Customer Experience, Technical Support, Customer Retention, Service Delivery, Telephone Skills, Software Documentation, Team Leadership, Outlook
Education
Central High School 1998 — 2001
High School Diploma, General Studies
Everest University-South Orlando
FedEx Express September 2015 - Present
FirstMerit Bank June 2015 - September 2015
Arise Virtual Solutions Inc. August 2014 - January 2015
Working Solutions February 2014 - December 2014
Alpine Access November 2012 - February 2014
Convergys August 2011 - July 2012
American Express February 2007 - October 2007
Skills
Troubleshooting, Call Centers, Customer Support, Customer Service, Microsoft Word, Avaya, Process Improvement, Management, Data Entry, Accounting, Insurance, Payments, Customer Satisfaction, Customer Experience, Technical Support, Customer Retention, Service Delivery, Telephone Skills, Software Documentation, Team Leadership, Outlook
Education
Central High School 1998 — 2001
High School Diploma, General Studies
Everest University-South Orlando
Dominique Lester's Convergys Experience March 2011 - October 2011
Job Student at FIDM/Fashion Institute of Design & Merchandising
Industry Retail
Experience
FIDM/Fashion Institute of Design & Merchandising StudentHudson County Community CollegeJuly 2015 - Present
Aftergamerz January 2014 - January 2015
American Apparel July 2013 - January 2014
Brandsway Creative August 2013 - October 2013
Paige Denim August 2013 - September 2013
Club Monaco March 2012 - June 2012
Convergys March 2011 - October 2011
Skills
Customer Service, Sales, Finance, Microsoft Excel, Microsoft Word, Retail, HTML, 65wpm, PowerPoint
Education
Fashion Institute of Design & Merchandising 2015 — 2017
Bachelor of Arts (B.A.), Social Media
Miami International University of Art and Design 2011 — 2012
Some College Coursework, Fashion Merchandising and Marketing, 3.0
FIDM/Fashion Institute of Design & Merchandising StudentHudson County Community CollegeJuly 2015 - Present
Aftergamerz January 2014 - January 2015
American Apparel July 2013 - January 2014
Brandsway Creative August 2013 - October 2013
Paige Denim August 2013 - September 2013
Club Monaco March 2012 - June 2012
Convergys March 2011 - October 2011
Skills
Customer Service, Sales, Finance, Microsoft Excel, Microsoft Word, Retail, HTML, 65wpm, PowerPoint
Education
Fashion Institute of Design & Merchandising 2015 — 2017
Bachelor of Arts (B.A.), Social Media
Miami International University of Art and Design 2011 — 2012
Some College Coursework, Fashion Merchandising and Marketing, 3.0
Kynchasa Edwards Kynchasa Edwards's Convergys Experience May 2013 - Present
Job CSR Convergys
Industry Consumer Services
Experience
Convergys May 2013 - Present
Rogers Telesales December 2012 - May 2013
Skills
Customer Service, Telephone Skills, Experience with..., Operating Systems, Typing, Telemarketing, Microsoft Office, Front Office, Medical Terminology, Medical Coding, Medical Records, Fax, Copying, Proofreading, Customer Satisfaction, Customer Retention, Retention Strategies, PowerPoint, Receptionist Duties, Account Management, Billing Services, Product Support, Leadership, Sales
Education
Everest University-Tampa 2009 — 2012
Associates of Science, Medical Billing Insurance and Coding
TCU-Excelsior Springs, MO 2003 — 2004
Diploma, Transportation Communication
Fruitdale High School 1994 — 1998
Diploma, General Studies
Convergys May 2013 - Present
Rogers Telesales December 2012 - May 2013
Skills
Customer Service, Telephone Skills, Experience with..., Operating Systems, Typing, Telemarketing, Microsoft Office, Front Office, Medical Terminology, Medical Coding, Medical Records, Fax, Copying, Proofreading, Customer Satisfaction, Customer Retention, Retention Strategies, PowerPoint, Receptionist Duties, Account Management, Billing Services, Product Support, Leadership, Sales
Education
Everest University-Tampa 2009 — 2012
Associates of Science, Medical Billing Insurance and Coding
TCU-Excelsior Springs, MO 2003 — 2004
Diploma, Transportation Communication
Fruitdale High School 1994 — 1998
Diploma, General Studies
Paulo D. Concepcion Paulo D. Concepcion's Convergys Experience December 2011 - February 2012
Job Technical Recruiter at The Pinnacle Group
Industry Human Resources
Experience
The Pinnacle Group March 2015 - Present
360training.com Philippines June 2014 - March 2015
Stream Global Services October 2013 - May 2014
Stream Global Services October 2013 - May 2014
John Clements Consultants, Inc. June 2013 - November 2013
Convergys December 2011 - February 2012
TELUS International Philippines May 2009 - March 2010
Skills
Human Resources, Recruitments, IT Hardware Support, Labor Relations, Employee Relations, Employee Engagement, Management, Training, Recruiting, Interviews, Performance Management, Social Media Marketing, New Hire Orientations, Talent Acquisition, Online Marketing, Leadership, Strategy, Customer Service
Education
Far Eastern University 2010 — 2014
Bachelor of Science in Business Administration, Human Resource Development Management
University of Santo Tomas 2008 — 2010
Bachelor of Arts (B.A.), Journalism
The Pinnacle Group March 2015 - Present
360training.com Philippines June 2014 - March 2015
Stream Global Services October 2013 - May 2014
Stream Global Services October 2013 - May 2014
John Clements Consultants, Inc. June 2013 - November 2013
Convergys December 2011 - February 2012
TELUS International Philippines May 2009 - March 2010
Skills
Human Resources, Recruitments, IT Hardware Support, Labor Relations, Employee Relations, Employee Engagement, Management, Training, Recruiting, Interviews, Performance Management, Social Media Marketing, New Hire Orientations, Talent Acquisition, Online Marketing, Leadership, Strategy, Customer Service
Education
Far Eastern University 2010 — 2014
Bachelor of Science in Business Administration, Human Resource Development Management
University of Santo Tomas 2008 — 2010
Bachelor of Arts (B.A.), Journalism
Glen Belton Glen Belton's Convergys Experience July 2007 - January 2009
Job LAN/Citrix Administrator at CHE Trinity Health
Industry Information Technology and Services
Experience
Trinity Health (HQ Michigan) April 2015 - Present
CHE Trinity Health July 2012 - April 2015
Trinity Health (HQ Michigan) May 2011 - July 2012
Hewlett-Packard January 2011 - June 2011
Stefanini June 2010 - January 2011
Convergys July 2007 - January 2009
Skills
A+ Certified, Norton Ghost, Remote Desktop, Windows 7, Dell Computers, Network+, Active Directory, Technical Support, Blackberry Enterprise..., DHCP, Dell PowerEdge Servers, CCENT, Laptops, VPN, CompTIA A+ Certification, CCNA, Troubleshooting, Routers, Software Documentation, System Administration, Healthcare Information..., Networking, Process Improvement, Network Administration, Visio, Disaster Recovery, HIPAA, CompTIA A+
Education
Wayne County Community College District 2011 — 2014
Associate's degree, Computer and Information Sciences, General
Everest Institute-Southfield 2006 — 2007
Certificate, Computer Technology/Computer Systems Technology
Trinity Health (HQ Michigan) April 2015 - Present
CHE Trinity Health July 2012 - April 2015
Trinity Health (HQ Michigan) May 2011 - July 2012
Hewlett-Packard January 2011 - June 2011
Stefanini June 2010 - January 2011
Convergys July 2007 - January 2009
Skills
A+ Certified, Norton Ghost, Remote Desktop, Windows 7, Dell Computers, Network+, Active Directory, Technical Support, Blackberry Enterprise..., DHCP, Dell PowerEdge Servers, CCENT, Laptops, VPN, CompTIA A+ Certification, CCNA, Troubleshooting, Routers, Software Documentation, System Administration, Healthcare Information..., Networking, Process Improvement, Network Administration, Visio, Disaster Recovery, HIPAA, CompTIA A+
Education
Wayne County Community College District 2011 — 2014
Associate's degree, Computer and Information Sciences, General
Everest Institute-Southfield 2006 — 2007
Certificate, Computer Technology/Computer Systems Technology
FEU altair john mallari FEU altair john mallari's Convergys Experience September 2013 - May 2014
Job SERVER at Hard Rock Cafe
Industry Hospitality
Experience
City of Dreams Manila August 2014 - April 2015
Convergys September 2013 - May 2014
Sykes Asia Inc. 2013 - 2013
Hard Rock Cafe Washington DC March 2012 - April 2012
The Manila Peninsula Hotel May 2012 - 2012
Skills
Culinary, Fluent English, Supervisory Skills
Education
Far Eastern University 2009 — 2012
Bachelor of Science (BS), HOSPITALITY AND TOURISM INDUSTRY
ASSUMPTA TECHNICAL HIGH SCHOOL
HOTEL AND RESTAURANT SERVICES
City of Dreams Manila August 2014 - April 2015
Convergys September 2013 - May 2014
Sykes Asia Inc. 2013 - 2013
Hard Rock Cafe Washington DC March 2012 - April 2012
The Manila Peninsula Hotel May 2012 - 2012
Skills
Culinary, Fluent English, Supervisory Skills
Education
Far Eastern University 2009 — 2012
Bachelor of Science (BS), HOSPITALITY AND TOURISM INDUSTRY
ASSUMPTA TECHNICAL HIGH SCHOOL
HOTEL AND RESTAURANT SERVICES
Cinthia Maldonado Cinthia Maldonado's Convergys Experience January 2014 - May 2014
Job Office Assistant / VA
Industry Education Management
Experience
Dr Gutierrez (Chiropractic & Health Center) April 2015 - Present
State of New Jersey December 2014 - Present
Convergys January 2014 - May 2014
Army National Guard September 2013 - November 2013
Gourmet Gorilla, Inc. Good Food For Kids January 2013 - August 2013
McDonald's Corporation June 2011 - August 2012
Skills
Microsoft Office, Customer Service, Teaching, Research, Microsoft Word, Microsoft Excel, PowerPoint, Management, English, Social Media, Coaching, Teamwork
Education
Essex County College 2012 — 2019
Bachelor of Education (BEd)
Essex County Vocational Schools 2008 — 2012
Dr Gutierrez (Chiropractic & Health Center) April 2015 - Present
State of New Jersey December 2014 - Present
Convergys January 2014 - May 2014
Army National Guard September 2013 - November 2013
Gourmet Gorilla, Inc. Good Food For Kids January 2013 - August 2013
McDonald's Corporation June 2011 - August 2012
Skills
Microsoft Office, Customer Service, Teaching, Research, Microsoft Word, Microsoft Excel, PowerPoint, Management, English, Social Media, Coaching, Teamwork
Education
Essex County College 2012 — 2019
Bachelor of Education (BEd)
Essex County Vocational Schools 2008 — 2012
Jackie Jacqueline French's Convergys Experience August 1999 - September 2005
Job Member Relationship Specialist at VyStar Credit Union
Industry Banking
Experience
State Street Bank & Trust Co. October 2014 - Present
VyStar Credit Union August 2005 - October 2014
Convergys August 1999 - September 2005
US Trust Company August 1985 - September 1993
Skills
Banking, Call Centers, Customer Service, Outlook, Microsoft Office, Data Entry, Microsoft Word, Leadership, Sales, Access, PowerPoint, Microsoft Excel, Team Building, Coaching, Credit, Loans, Training
Education
Florida Community College at Jacksonville 2000 — 2001
Essex County College 1987 — 1988
State Street Bank & Trust Co. October 2014 - Present
VyStar Credit Union August 2005 - October 2014
Convergys August 1999 - September 2005
US Trust Company August 1985 - September 1993
Skills
Banking, Call Centers, Customer Service, Outlook, Microsoft Office, Data Entry, Microsoft Word, Leadership, Sales, Access, PowerPoint, Microsoft Excel, Team Building, Coaching, Credit, Loans, Training
Education
Florida Community College at Jacksonville 2000 — 2001
Essex County College 1987 — 1988
Aaron Norris Aaron Norris's Convergys Experience January 1999 - January 2000
Job Outside Sales
Industry Building Materials
Experience
Rexel Holdings USA, Corp. March 2014 - Present
Wm B Bleiman and Sons August 2012 - April 2014
Wm B Bleiman and Sons June 2010 - August 2012
United States Marine Corps February 2003 - February 2011
Convergys January 1999 - January 2000
Skills
Team Building, Sales Management, Market Research, Marketing Strategy, Market Planning, Market Analysis, Sales Operations, Customer Relations, Customer Service, Customer Acquisition, Business Strategy, Business Analysis, Business Planning, Business Intelligence, Strategic Planning, Strategy Development, Strategic Thinking, Self Starter, Team Motivator, Inventory Management, Program Management, Product Marketing, Product Launch, Project Planning, Leadership, Training, Product Management, New Business Development, Management, Sales, Account Management, Product Development, Strategy, Manufacturing, Key Account Management, CRM, Marketing
Education
Fairmont State University 2008 — 2010
Bachelor’s Degree, Political Science / National Security and Intelligence
Franciscan University of Steubenville 2000 — 2003
Philosophy and Political Science
Rexel Holdings USA, Corp. March 2014 - Present
Wm B Bleiman and Sons August 2012 - April 2014
Wm B Bleiman and Sons June 2010 - August 2012
United States Marine Corps February 2003 - February 2011
Convergys January 1999 - January 2000
Skills
Team Building, Sales Management, Market Research, Marketing Strategy, Market Planning, Market Analysis, Sales Operations, Customer Relations, Customer Service, Customer Acquisition, Business Strategy, Business Analysis, Business Planning, Business Intelligence, Strategic Planning, Strategy Development, Strategic Thinking, Self Starter, Team Motivator, Inventory Management, Program Management, Product Marketing, Product Launch, Project Planning, Leadership, Training, Product Management, New Business Development, Management, Sales, Account Management, Product Development, Strategy, Manufacturing, Key Account Management, CRM, Marketing
Education
Fairmont State University 2008 — 2010
Bachelor’s Degree, Political Science / National Security and Intelligence
Franciscan University of Steubenville 2000 — 2003
Philosophy and Political Science
Fabrizio Varese Fabrizio Varese's Convergys Experience 2006 - 2009
Job Regional Service Delivery Manager at NGA Human Resources
Industry Information Technology and Services
Experience
NGA Human Resources December 2014 - Present
NGA Human Resources September 2006 - Present
Convergys 2006 - 2009
GE Healthcare February 2005 - September 2006
GENPACT LLC February 2005 - August 2006
Skills
Italian, English, Internal Communications, Customer Service, Leadership, Outlook, Team Leadership, HR Consulting, Human Resources, Teamwork, Management
Education
BKF (Budapest College of Communication, Business and Arts)
Eötvös Loránd Tudományegyetem
NGA Human Resources December 2014 - Present
NGA Human Resources September 2006 - Present
Convergys 2006 - 2009
GE Healthcare February 2005 - September 2006
GENPACT LLC February 2005 - August 2006
Skills
Italian, English, Internal Communications, Customer Service, Leadership, Outlook, Team Leadership, HR Consulting, Human Resources, Teamwork, Management
Education
BKF (Budapest College of Communication, Business and Arts)
Eötvös Loránd Tudományegyetem
Andrew Ernst's Convergys Experience June 2007 - November 2011
Job Business Strategy & Operations Analyst at Comcast
Industry Telecommunications
Experience
Comcast November 2011 - Present
Convergys June 2007 - November 2011
US Army April 2003 - April 2011
Skills
Leadership, Team Leadership, Management, Training, Vendor Management, Strategy, Business Analysis, Reporting & Analysis, Performance Management, Customer Experience, Business Strategy, Operational Excellence, Customer Satisfaction, Telecommunications, Call Centers, Technical Support, Troubleshooting, Team Building, Customer Retention, Military Operations, Army, Military Experience, Operational Planning, DoD, Military, Problem Solving, Call Center..., Command, Force Protection, Weapons, Cable Television, Internet Services, Data Management, Microsoft Office, Microsoft Excel
Education
Georgia Southern University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management
Emory University 2015 — 2015
Continuing Education, SQL & Data Management
University of Central Florida 2006 — 2008
Bachelor of Science, Business Administration - Management
Seminole State College of Florida 2003 — 2006
Associate of Arts (AA), Business Administration - General
Comcast November 2011 - Present
Convergys June 2007 - November 2011
US Army April 2003 - April 2011
Skills
Leadership, Team Leadership, Management, Training, Vendor Management, Strategy, Business Analysis, Reporting & Analysis, Performance Management, Customer Experience, Business Strategy, Operational Excellence, Customer Satisfaction, Telecommunications, Call Centers, Technical Support, Troubleshooting, Team Building, Customer Retention, Military Operations, Army, Military Experience, Operational Planning, DoD, Military, Problem Solving, Call Center..., Command, Force Protection, Weapons, Cable Television, Internet Services, Data Management, Microsoft Office, Microsoft Excel
Education
Georgia Southern University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management
Emory University 2015 — 2015
Continuing Education, SQL & Data Management
University of Central Florida 2006 — 2008
Bachelor of Science, Business Administration - Management
Seminole State College of Florida 2003 — 2006
Associate of Arts (AA), Business Administration - General
Tilyona Trefethen Tilyona Trefethen's Convergys Experience August 2008 - July 2012
Job Senior User Experience Engineer at Inspirata, Inc.
Industry Computer Software
Experience
Inspirata, Inc. February 2015 - Present
ConnectWise August 2013 - February 2015
Triad Retail Media July 2012 - August 2013
Convergys August 2008 - July 2012
Lockheed Martin Space Systems Company July 2007 - July 2008
Symantec March 2007 - July 2007
VERITAS Software / Symantec Corporation May 2006 - March 2007
VERITAS Software / Symantec Corporation May 2004 - May 2006
Skills
User Experience, Human Factors, Usability, Usability Testing, Heuristic Evaluation, Wire Framing, User Research, User-centered Design, Persona, Task Analysis, Information Architecture, User Interface Design, User Interface, Usability Engineering, User Experience Design, Human Computer..., Human Factors..., HTML 5, Web Development, Interaction Design, Web Analytics, CMS, Requirements Gathering, Heuristic Analysis, Rapid Prototyping, CSS3, Mobile Applications, Wireframes, Agile Methodologies, Web Applications, User Scenarios, Axure, Dreamweaver, Focus Groups, Adobe Fireworks, InDesign, Mobile Design, Visio, Mobile Devices, Visual Design, Content Strategy, Card Sorting, Paper Prototyping, WebEx, Zoomerang, Microsoft Office, Microsoft CRM, Remote User Testing, Quality Center, Nine Patch
Education
Embry-Riddle Aeronautical University 2000 — 2004
Bachelor of Science (BS), Human Factors Psychology
Inspirata, Inc. February 2015 - Present
ConnectWise August 2013 - February 2015
Triad Retail Media July 2012 - August 2013
Convergys August 2008 - July 2012
Lockheed Martin Space Systems Company July 2007 - July 2008
Symantec March 2007 - July 2007
VERITAS Software / Symantec Corporation May 2006 - March 2007
VERITAS Software / Symantec Corporation May 2004 - May 2006
Skills
User Experience, Human Factors, Usability, Usability Testing, Heuristic Evaluation, Wire Framing, User Research, User-centered Design, Persona, Task Analysis, Information Architecture, User Interface Design, User Interface, Usability Engineering, User Experience Design, Human Computer..., Human Factors..., HTML 5, Web Development, Interaction Design, Web Analytics, CMS, Requirements Gathering, Heuristic Analysis, Rapid Prototyping, CSS3, Mobile Applications, Wireframes, Agile Methodologies, Web Applications, User Scenarios, Axure, Dreamweaver, Focus Groups, Adobe Fireworks, InDesign, Mobile Design, Visio, Mobile Devices, Visual Design, Content Strategy, Card Sorting, Paper Prototyping, WebEx, Zoomerang, Microsoft Office, Microsoft CRM, Remote User Testing, Quality Center, Nine Patch
Education
Embry-Riddle Aeronautical University 2000 — 2004
Bachelor of Science (BS), Human Factors Psychology
Erica Boyd Erica Boyd's Convergys Experience January 2007 - February 2008
Job Customer Service Rep.
Industry Law Practice
Experience
Kohl's Department Stores September 2015 - Present
Self-employed March 2014 - Present
Goodwill Industries International December 2014 - May 2015
UT Southwestern Medical Center September 2011 - May 2014
Goodwill Industries International December 2010 - August 2011
The Company of Rockhouse June 2009 - May 2010
Convergys January 2007 - February 2008
Skills
Medical Terminology, Phlebotomy, Medical Records, HIPAA, Vital Signs, Cpr Certified, EMR, Healthcare, Hospitals, Epic Systems, Customer Service, Laboratory, 10 Key, Microsoft Word, Public Health, Outlook, Microsoft Office, Microsoft Excel, Multi-line Phone, Filing, EKG, Telephone Skills, BLS, Data Entry, Patient Safety, Appointment Scheduling
Education
American Commercial College-Lubbock 2009 — 2010
certificate, Medical/Clinical Assistant
El Centro College
Associate's degree, Legal Assistant/Paralegal
Kohl's Department Stores September 2015 - Present
Self-employed March 2014 - Present
Goodwill Industries International December 2014 - May 2015
UT Southwestern Medical Center September 2011 - May 2014
Goodwill Industries International December 2010 - August 2011
The Company of Rockhouse June 2009 - May 2010
Convergys January 2007 - February 2008
Skills
Medical Terminology, Phlebotomy, Medical Records, HIPAA, Vital Signs, Cpr Certified, EMR, Healthcare, Hospitals, Epic Systems, Customer Service, Laboratory, 10 Key, Microsoft Word, Public Health, Outlook, Microsoft Office, Microsoft Excel, Multi-line Phone, Filing, EKG, Telephone Skills, BLS, Data Entry, Patient Safety, Appointment Scheduling
Education
American Commercial College-Lubbock 2009 — 2010
certificate, Medical/Clinical Assistant
El Centro College
Associate's degree, Legal Assistant/Paralegal
Dawn Hendricks Dawn Hendricks's Convergys Experience April 2014 - June 2014
Job Retail Professional
Industry Retail
Experience
Universal Studios March 2014 - Present
Convergys April 2014 - June 2014
DDs Discount 2010 - 2013
kenaday pediatrics November 2009 - February 2010
Skills
Customer Service, Microsoft Word, Team Building, Sales
Education
Everest University-South Orlando 2008 — 2010
Associate's degree, Medical/Clinical Assistant
Universal Studios March 2014 - Present
Convergys April 2014 - June 2014
DDs Discount 2010 - 2013
kenaday pediatrics November 2009 - February 2010
Skills
Customer Service, Microsoft Word, Team Building, Sales
Education
Everest University-South Orlando 2008 — 2010
Associate's degree, Medical/Clinical Assistant
Bryan Rank's Convergys Experience March 2012 - September 2012
Job Consulting Solution Architect at DigitalRoute
Industry Telecommunications
Experience
DigitalRoute October 2012 - Present
Convergys March 2012 - September 2012
Volubill November 2008 - May 2011
Cadtel Systems January 2005 - October 2008
Intec Telecom Systems June 1997 - January 2004
Georgia Institute of Technology, College of Computing January 1994 - June 1997
United States Army November 1987 - December 1993
Skills
Telecommunications, Pre-sales, Solution Architecture, Cloud Computing, Integration, Open Source Software, IP, Mobile Devices, Business Development, GSM, Strategy, Wireless, VoIP, Product Management, Sales, Requirements Analysis, Project Management, Management, Unix, BSS, Project Planning, Solution Selling, Linux, Software Development, Technical Requirements, Security, Leadership, Testing, Product Evangelism, Business Intelligence, System Architecture, Mobile Technology, Business Process, LTE, IMS, 3GPP, DIAMETER, charging, Networking, Consulting
Education
Georgia Institute of Technology 1994 — 1997
MS, Computer Science
Embry-Riddle Aeronautical University 1985 — 1992
BS, Aeronautics
St. Pius X
DigitalRoute October 2012 - Present
Convergys March 2012 - September 2012
Volubill November 2008 - May 2011
Cadtel Systems January 2005 - October 2008
Intec Telecom Systems June 1997 - January 2004
Georgia Institute of Technology, College of Computing January 1994 - June 1997
United States Army November 1987 - December 1993
Skills
Telecommunications, Pre-sales, Solution Architecture, Cloud Computing, Integration, Open Source Software, IP, Mobile Devices, Business Development, GSM, Strategy, Wireless, VoIP, Product Management, Sales, Requirements Analysis, Project Management, Management, Unix, BSS, Project Planning, Solution Selling, Linux, Software Development, Technical Requirements, Security, Leadership, Testing, Product Evangelism, Business Intelligence, System Architecture, Mobile Technology, Business Process, LTE, IMS, 3GPP, DIAMETER, charging, Networking, Consulting
Education
Georgia Institute of Technology 1994 — 1997
MS, Computer Science
Embry-Riddle Aeronautical University 1985 — 1992
BS, Aeronautics
St. Pius X
Aaron Cabbs's Convergys Experience July 2014 - September 2014
Job Relationship Banking
Industry Banking
Experience
Bank of America April 2015 - Present
Wells Fargo October 2014 - Present
Forever 21 June 2012 - March 2015
Convergys July 2014 - September 2014
Skills
Customer Service, Sales, PowerPoint, Microsoft Office, Microsoft Excel, Event Management, Outlook, Time Management, Public Speaking, Microsoft Word, Event Planning, Leadership, Social Networking, Social Media Marketing, Social Media
Education
Elizabeth City State University 2009 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration; Marketing
Bank of America April 2015 - Present
Wells Fargo October 2014 - Present
Forever 21 June 2012 - March 2015
Convergys July 2014 - September 2014
Skills
Customer Service, Sales, PowerPoint, Microsoft Office, Microsoft Excel, Event Management, Outlook, Time Management, Public Speaking, Microsoft Word, Event Planning, Leadership, Social Networking, Social Media Marketing, Social Media
Education
Elizabeth City State University 2009 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration; Marketing
Sheetal Khade Sheetal Khade's Convergys Experience January 2007 - December 2008
Job Business Analyst (Consultant)
Industry Information Technology and Services
Experience
Ericsson May 2011 - January 2015
Ericsson Inc. August 2010 - May 2011
University of Texas at Dallas June 2009 - August 2010
Ericsson January 2010 - May 2010
Convergys January 2007 - December 2008
Skills
Tableau, Impala, Project Management, Consulting, Business Intelligence, Linux, SQL, Requirements Analysis, Business Analysis, Integration, Windows Server, Unix, Telecommunications, Java, Leadership, Oracle
Education
University of Texas at Dallas - Naveen Jindal School of Management 2009 — 2011
Master's Degree, Management Information Systems
Fergusson College 2005 — 2007
Master's Degree, Computer Science
Goa University 2002 — 2005
Bachelor's Degree, Computer Science
Ericsson May 2011 - January 2015
Ericsson Inc. August 2010 - May 2011
University of Texas at Dallas June 2009 - August 2010
Ericsson January 2010 - May 2010
Convergys January 2007 - December 2008
Skills
Tableau, Impala, Project Management, Consulting, Business Intelligence, Linux, SQL, Requirements Analysis, Business Analysis, Integration, Windows Server, Unix, Telecommunications, Java, Leadership, Oracle
Education
University of Texas at Dallas - Naveen Jindal School of Management 2009 — 2011
Master's Degree, Management Information Systems
Fergusson College 2005 — 2007
Master's Degree, Computer Science
Goa University 2002 — 2005
Bachelor's Degree, Computer Science
Kwanzaa Simpkins Kwanzaa Simpkins's Convergys Experience September 2013 - November 2013
Job Workflow Specialist at Aflac
Industry Accounting
Experience
Aflac September 2014 - Present
Aflac Group April 2012 - September 2014
Convergys September 2013 - November 2013
SWS May 2003 - February 2008
Skills
Policy Analysis, Microsoft Excel, Microsoft Word, Creative Problem Solving, Customer Satisfaction, Accounts Receivable, Account Reconciliation, Accounts Payable, Health Insurance, Quality Auditing
Education
Everest University-South Orlando 2009 — 2011
Bachelor's degree, Accounting
Aflac September 2014 - Present
Aflac Group April 2012 - September 2014
Convergys September 2013 - November 2013
SWS May 2003 - February 2008
Skills
Policy Analysis, Microsoft Excel, Microsoft Word, Creative Problem Solving, Customer Satisfaction, Accounts Receivable, Account Reconciliation, Accounts Payable, Health Insurance, Quality Auditing
Education
Everest University-South Orlando 2009 — 2011
Bachelor's degree, Accounting
Cheryl Nash Cheryl Nash's Convergys Experience July 2012 - October 2014
Job Training Specialist at Mature ServicesEmployment & Training Solutions
Industry Staffing and Recruiting
Experience
Mature Services May 2015 - Present
Mature Services October 2014 - Present
Convergys July 2012 - October 2014
Leading Respiratory April 2011 - July 2012
Nash Woodworks August 2005 - April 2011
Kellstrom Industries May 2003 - August 2005
Source One Spares July 2001 - May 2003
Kellstrom Industries July 2000 - July 2001
Skills
Account Management, Call Centers, Customer Experience, Customer Retention, CRM, Customer Service, Customer Satisfaction, Process Improvement, Sales, Sales Management, Technical Support, Troubleshooting, Workforce Management, Aviation, Contract Negotiation, Vendor Management, Aerospace, Logistics, New Business Development, Purchasing, Operations Management, Program Management, Commercial Aviation, Airlines, Aircraft, Management
Education
Embry-Riddle Aeronautical University 1982 — 1984
Bachelor of Science Degree Aviation Administration, Aeronautics/Aviation/Aerospace Science and Technology, General, 3.6
Mature Services May 2015 - Present
Mature Services October 2014 - Present
Convergys July 2012 - October 2014
Leading Respiratory April 2011 - July 2012
Nash Woodworks August 2005 - April 2011
Kellstrom Industries May 2003 - August 2005
Source One Spares July 2001 - May 2003
Kellstrom Industries July 2000 - July 2001
Skills
Account Management, Call Centers, Customer Experience, Customer Retention, CRM, Customer Service, Customer Satisfaction, Process Improvement, Sales, Sales Management, Technical Support, Troubleshooting, Workforce Management, Aviation, Contract Negotiation, Vendor Management, Aerospace, Logistics, New Business Development, Purchasing, Operations Management, Program Management, Commercial Aviation, Airlines, Aircraft, Management
Education
Embry-Riddle Aeronautical University 1982 — 1984
Bachelor of Science Degree Aviation Administration, Aeronautics/Aviation/Aerospace Science and Technology, General, 3.6
Teresa Ellison Teresa Ellison's Convergys Experience 2013 - 2014
Job Professional Recruiting Specialist
Industry Insurance
Experience
Convergys 2013 - 2014
Producers Recruiting 2012 - 2014
Insurance IQ 2006 - 2008
Comex Wireless 2006 - 2007
Wireless Warehouse 2002 - 2006
Skills
Customer Service, Sales, Account Management, Call Centers, Microsoft Office, Microsoft Excel, Data Entry, Marketing, Reinsurance, Outlook, Fixed Annuities, Microsoft Word, Management, Customer Retention, Sales Management, Team Building, Customer Satisfaction, Training, PowerPoint, Strategic Planning, Process Improvement, New Business Development, Telephone Skills, Insurance, Leadership, Social Networking, Marketing Strategy, Coaching, Social Media, Social Media Marketing, Public Speaking, Public Relations, Budgets, Recruiting, Claim, Commercial Insurance, Health Insurance, Property
Education
Everest University-Tampa 2011 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Chattanooga State Technical Community College 2002 — 2003
Associates Degree, Advertising Arts
Convergys 2013 - 2014
Producers Recruiting 2012 - 2014
Insurance IQ 2006 - 2008
Comex Wireless 2006 - 2007
Wireless Warehouse 2002 - 2006
Skills
Customer Service, Sales, Account Management, Call Centers, Microsoft Office, Microsoft Excel, Data Entry, Marketing, Reinsurance, Outlook, Fixed Annuities, Microsoft Word, Management, Customer Retention, Sales Management, Team Building, Customer Satisfaction, Training, PowerPoint, Strategic Planning, Process Improvement, New Business Development, Telephone Skills, Insurance, Leadership, Social Networking, Marketing Strategy, Coaching, Social Media, Social Media Marketing, Public Speaking, Public Relations, Budgets, Recruiting, Claim, Commercial Insurance, Health Insurance, Property
Education
Everest University-Tampa 2011 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Chattanooga State Technical Community College 2002 — 2003
Associates Degree, Advertising Arts
Molly Heavner's Convergys Experience April 2012 - October 2014
Job Talent Recruiter at Corporate Strategies by SkillPath
Industry Staffing and Recruiting
Experience
Corporate Strategies by SkillPath November 2014 - Present
Convergys April 2012 - October 2014
Aerotek November 2010 - March 2012
Aerotek December 2009 - November 2010
PlattForm Advertising July 2009 - September 2009
Validity Screening Solutions May 2009 - July 2009
Law Offices of Peter A. Jouras, Jr. February 2009 - March 2009
Maritz Research November 2008 - February 2009
Miami County Newspapers June 2008 - August 2008
The Bulletin August 2007 - May 2008
Skills
Recruiting, Sourcing, Applicant Tracking..., Interviews, Resume Writing, Behavioral Interviewing, Reference Checking, Screening Resumes, Microsoft Office, Strategic Sourcing, Screening, Requisition Management, PeopleSoft, Client Delivery, Pre-employment Testing, Taleo, High Volume Staffing, Sales Recruitment
Education
Emporia State University 2004 — 2008
Bachelors of Art, English major and journalism minor
Spring Hill High School
Corporate Strategies by SkillPath November 2014 - Present
Convergys April 2012 - October 2014
Aerotek November 2010 - March 2012
Aerotek December 2009 - November 2010
PlattForm Advertising July 2009 - September 2009
Validity Screening Solutions May 2009 - July 2009
Law Offices of Peter A. Jouras, Jr. February 2009 - March 2009
Maritz Research November 2008 - February 2009
Miami County Newspapers June 2008 - August 2008
The Bulletin August 2007 - May 2008
Skills
Recruiting, Sourcing, Applicant Tracking..., Interviews, Resume Writing, Behavioral Interviewing, Reference Checking, Screening Resumes, Microsoft Office, Strategic Sourcing, Screening, Requisition Management, PeopleSoft, Client Delivery, Pre-employment Testing, Taleo, High Volume Staffing, Sales Recruitment
Education
Emporia State University 2004 — 2008
Bachelors of Art, English major and journalism minor
Spring Hill High School
Lindsey (Lindsey Verstraete) Stanley Lindsey (Lindsey Verstraete) Stanley's Convergys Experience 2006 - 2009
Job Accounts Receivable Specialist at Faultless Starch/Bon Ami Co.
Industry Outsourcing/Offshoring
Experience
Faultless Starch/Bon Ami Co. July 2014 - Present
Integrity Solution Services, Inc. 2009 - June 2014
Convergys 2006 - 2009
Skills
Accounts Payable, Accounts Receivable, Account Reconciliation, Invoicing, Accounting, PeopleSoft, Finance, Bank Reconciliation, Auditing, Microsoft Excel, Internal Audit, Payments, Teamwork, Peachtree, Credit Cards, Insurance, Research, Financial Analysis, Process Improvement, Call Centers
Education
Emporia State University 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Johnson County Community College 2005 — 2008
Faultless Starch/Bon Ami Co. July 2014 - Present
Integrity Solution Services, Inc. 2009 - June 2014
Convergys 2006 - 2009
Skills
Accounts Payable, Accounts Receivable, Account Reconciliation, Invoicing, Accounting, PeopleSoft, Finance, Bank Reconciliation, Auditing, Microsoft Excel, Internal Audit, Payments, Teamwork, Peachtree, Credit Cards, Insurance, Research, Financial Analysis, Process Improvement, Call Centers
Education
Emporia State University 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Johnson County Community College 2005 — 2008
Shanika Norman Shanika Norman's Convergys Experience December 2001 - March 2012
Job at
Industry Packaging and Containers
Experience
Multiple Companies February 2015 - Present
BB&T August 2013 - Present
Thirty-One Gifts April 2011 - Present
Aflac February 2013 - October 2013
Kemper Corporation May 2012 - January 2013
Convergys December 2001 - March 2012
Positive Connections January 2007 - February 2011
Skills
Direct Sales, Customer Service, Organizational..., Human Resources, Employee Benefits, Small Business, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Life Insurance, Insurance, Payroll, Data Entry
Education
Elizabeth City State University 1999 — 2001
Accounting and Business/Management
Plymouth High School 1995 — 1999
Multiple Companies February 2015 - Present
BB&T August 2013 - Present
Thirty-One Gifts April 2011 - Present
Aflac February 2013 - October 2013
Kemper Corporation May 2012 - January 2013
Convergys December 2001 - March 2012
Positive Connections January 2007 - February 2011
Skills
Direct Sales, Customer Service, Organizational..., Human Resources, Employee Benefits, Small Business, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Life Insurance, Insurance, Payroll, Data Entry
Education
Elizabeth City State University 1999 — 2001
Accounting and Business/Management
Plymouth High School 1995 — 1999
Anthony E. Jones's Convergys Experience January 2004 - December 2007
Job Vice President, Division of Enrollment Management at Fisk University
Industry Higher Education
Experience
Fisk University September 2011 - Present
Accel Advisors, Inc. January 2008 - September 2011
Convergys January 2004 - December 2007
INROADS January 2002 - December 2004
INROADS January 2000 - December 2002
Fisk University January 1997 - December 2000
Skills
Staff Development, Student Affairs, Event Planning, Nonprofits, Community Outreach, Microsoft Office, Leadership, Public Speaking, Teaching, Program Development, Student Development, Editing, Employee Relations, Higher Education, Program Management, Resume Writing, Data Analysis, Recruiting, Research, Microsoft Excel, Tutoring, Fundraising, Performance Management, Leadership Development, Social Networking, Social Media, Volunteer Management, PowerPoint, Grant Writing, Human Resources, SPSS, Organizational..., Grants, Team Building, Customer Service, Talent Management, Coaching, Workshop Facilitation, Program Evaluation, Public Relations, Qualitative Research, Strategic Planning, Training, Curriculum Development, Curriculum Design, Career Counseling, Adult Education, Management, Strategy
Education
Louisiana State University
Doctor of Philosophy (Ph.D.), Human Resources and Workforce Development
Vanderbilt University 1996 — 1999
Masters of Education (M.Ed.), Higher Education/Higher Education Administration
Fisk University 1990 — 1994
Bachelor of Arts (B.A.), Political Science and Government
Fisk University September 2011 - Present
Accel Advisors, Inc. January 2008 - September 2011
Convergys January 2004 - December 2007
INROADS January 2002 - December 2004
INROADS January 2000 - December 2002
Fisk University January 1997 - December 2000
Skills
Staff Development, Student Affairs, Event Planning, Nonprofits, Community Outreach, Microsoft Office, Leadership, Public Speaking, Teaching, Program Development, Student Development, Editing, Employee Relations, Higher Education, Program Management, Resume Writing, Data Analysis, Recruiting, Research, Microsoft Excel, Tutoring, Fundraising, Performance Management, Leadership Development, Social Networking, Social Media, Volunteer Management, PowerPoint, Grant Writing, Human Resources, SPSS, Organizational..., Grants, Team Building, Customer Service, Talent Management, Coaching, Workshop Facilitation, Program Evaluation, Public Relations, Qualitative Research, Strategic Planning, Training, Curriculum Development, Curriculum Design, Career Counseling, Adult Education, Management, Strategy
Education
Louisiana State University
Doctor of Philosophy (Ph.D.), Human Resources and Workforce Development
Vanderbilt University 1996 — 1999
Masters of Education (M.Ed.), Higher Education/Higher Education Administration
Fisk University 1990 — 1994
Bachelor of Arts (B.A.), Political Science and Government
James Kitchings James Kitchings's Convergys Experience September 2006 - November 2006
Job NOC Technican at Peak 10
Industry Information Technology and Services
Experience
Peak 10 October 2012 - Present
Geek Squad March 2011 - October 2012
Best Buy January 2008 - January 2011
Blockbuster March 2008 - August 2008
GameStop October 2007 - March 2008
Convergys September 2006 - November 2006
Skills
Computers, Computer Repair, Computer Proficiency, Computer Security, Retail, Retail Category...
Education
ECPI University 2010 — 2012
Associate of Science (AS), Computer and Information Sciences and Support Services
Peak 10 October 2012 - Present
Geek Squad March 2011 - October 2012
Best Buy January 2008 - January 2011
Blockbuster March 2008 - August 2008
GameStop October 2007 - March 2008
Convergys September 2006 - November 2006
Skills
Computers, Computer Repair, Computer Proficiency, Computer Security, Retail, Retail Category...
Education
ECPI University 2010 — 2012
Associate of Science (AS), Computer and Information Sciences and Support Services
Steve Weagraff Steve Weagraff's Convergys Experience August 1990 - March 2012
Job General Partner, Dyntech Consulting
Industry Computer Software
Experience
noXaos June 2012 - Present
Dyntech Consulting March 2012 - Present
Convergys August 1990 - March 2012
Sunbelt Systems Concepts January 1988 - August 1990
Skills
Innovation, New Product Ideation, Launching Of New..., Web Development, Mobile Applications, Artificial Intelligence, Social Media, System Architecture, Solution Architecture, Programming, Product Management, Enterprise Architecture, Product Development, Web Design, Agile, HTML5, HTML + CSS, Natural Language..., Machine Learning, iPhone development, Ruby, Ruby on Rails, PHP, Android, Mac OS X, Teaching, Python, Common Lisp, Intellectual Property, User Interface Design, Interaction Design, Java, JavaScript, Java Enterprise Edition, C++, Agile Methodologies, iOS development, SaaS, Scalability, Software Development, Software Project..., HTML 5, Web Applications, Go-to-market Strategy, Mobile Devices, Telecommunications, Product Launch, HTML, Big Data, Cloud Computing
Education
Emory University 1980 — 1982
MA, Summa Cum Laude, Philosophy
Mercer University 1977 — 1980
BA, Philosophy
noXaos June 2012 - Present
Dyntech Consulting March 2012 - Present
Convergys August 1990 - March 2012
Sunbelt Systems Concepts January 1988 - August 1990
Skills
Innovation, New Product Ideation, Launching Of New..., Web Development, Mobile Applications, Artificial Intelligence, Social Media, System Architecture, Solution Architecture, Programming, Product Management, Enterprise Architecture, Product Development, Web Design, Agile, HTML5, HTML + CSS, Natural Language..., Machine Learning, iPhone development, Ruby, Ruby on Rails, PHP, Android, Mac OS X, Teaching, Python, Common Lisp, Intellectual Property, User Interface Design, Interaction Design, Java, JavaScript, Java Enterprise Edition, C++, Agile Methodologies, iOS development, SaaS, Scalability, Software Development, Software Project..., HTML 5, Web Applications, Go-to-market Strategy, Mobile Devices, Telecommunications, Product Launch, HTML, Big Data, Cloud Computing
Education
Emory University 1980 — 1982
MA, Summa Cum Laude, Philosophy
Mercer University 1977 — 1980
BA, Philosophy
Michael Emert's Convergys Experience March 2008 - August 2009
Job DAP Database Administration Professionals.
Industry Information Services
Experience
Convergys March 2008 - August 2009
Skills
Chef, Databases, Administration
Education
ECPI College of Technology 2009 — 2011
Information Science - Database, Databasing and Design
North Mecklenburg High School 2000 — 2004
Diploma
Convergys March 2008 - August 2009
Skills
Chef, Databases, Administration
Education
ECPI College of Technology 2009 — 2011
Information Science - Database, Databasing and Design
North Mecklenburg High School 2000 — 2004
Diploma
Marc Santos Marc Santos's Convergys Experience March 2004 - November 2006
Job Recruiter at Juno Healthcare
Industry Staffing and Recruiting
Experience
Embassy of the Republic of Yemen December 2013 - Present
JUNO Healthcare November 2013 - November 2014
PSG Global Solutions March 2013 - May 2013
J.P. Morgan June 2011 - January 2013
RCG Global Services July 2009 - February 2011
Acquire Asia Pacific March 2007 - December 2008
Convergys March 2004 - November 2006
Skills
Troubleshooting, Microsoft Exchange, Hardware, Applicant Tracking..., Talent Acquisition, Interviews, Recruiting, Active Directory, Networking, Screening, Software Installation, Call Centers, Technical Support, Information Technology, Management
Education
Far Eastern University 2000 — 2003
Bachelor of Science (BS), Psychology, 1.75
Embassy of the Republic of Yemen December 2013 - Present
JUNO Healthcare November 2013 - November 2014
PSG Global Solutions March 2013 - May 2013
J.P. Morgan June 2011 - January 2013
RCG Global Services July 2009 - February 2011
Acquire Asia Pacific March 2007 - December 2008
Convergys March 2004 - November 2006
Skills
Troubleshooting, Microsoft Exchange, Hardware, Applicant Tracking..., Talent Acquisition, Interviews, Recruiting, Active Directory, Networking, Screening, Software Installation, Call Centers, Technical Support, Information Technology, Management
Education
Far Eastern University 2000 — 2003
Bachelor of Science (BS), Psychology, 1.75
Aundre Kerr's Convergys Experience February 2013 - August 2013
Job Marine Corps IT Services Support Center Senior IT Analyst
Industry Information Technology and Services
Experience
Engility formerly Dynamics Research Corporation April 2014 - Present
United States Air Force February 2011 - Present
TEKsystems August 2013 - February 2014
Convergys February 2013 - August 2013
YMCA July 2009 - October 2012
YMCA July 2007 - January 2009
KNGM 91.9 THE MIGHTY 92 July 2006 - July 2007
Skills
Customer Service, Help Desk Support, Service Desk, Remedy Ticketing System, Microsoft Office, Active Directory, VPN, Outlook, Microsoft Exchange, Microsoft Excel, Software Installation, Hardware Support, Microsoft Word, Access, voip, SharePoint, Management, PowerPoint, Patch Management, Android, iOS, Blackberry Enterprise..., Program Development, Training, Recruiting, Liaison, Radio Broadcasting, Event Planning, Fundraising, Non-profits, Public Speaking, Volunteer Management, Event Management, Leadership, Social Media, Community Outreach, Marketing, Printers, Active DoD Top Secret..., Powershell
Education
Friends University 2009 — 2010
Masters, Business Administration
Emporia State University 2006 — 2009
Bachelor of Science, Business - Marketing
Engility formerly Dynamics Research Corporation April 2014 - Present
United States Air Force February 2011 - Present
TEKsystems August 2013 - February 2014
Convergys February 2013 - August 2013
YMCA July 2009 - October 2012
YMCA July 2007 - January 2009
KNGM 91.9 THE MIGHTY 92 July 2006 - July 2007
Skills
Customer Service, Help Desk Support, Service Desk, Remedy Ticketing System, Microsoft Office, Active Directory, VPN, Outlook, Microsoft Exchange, Microsoft Excel, Software Installation, Hardware Support, Microsoft Word, Access, voip, SharePoint, Management, PowerPoint, Patch Management, Android, iOS, Blackberry Enterprise..., Program Development, Training, Recruiting, Liaison, Radio Broadcasting, Event Planning, Fundraising, Non-profits, Public Speaking, Volunteer Management, Event Management, Leadership, Social Media, Community Outreach, Marketing, Printers, Active DoD Top Secret..., Powershell
Education
Friends University 2009 — 2010
Masters, Business Administration
Emporia State University 2006 — 2009
Bachelor of Science, Business - Marketing
Bobby Russelo's Convergys Experience March 2014 - Present
Job Analyst at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services August 2005 - March 2014
Skills
Computers, Microsoft SQL Server, Microsoft Office, Team Management, Data Analysis, Databases, Reporting & Analysis, Aspect ACD, eWFM, Network Security, Network Administration, Organization, Flexible Schedule, Hardware Support, Workforce Management, Computer Hardware, Networking, Help Desk Support, System Administration, SQL, Remote Desktop, Data Mining, Contact Centers, Visual Basic
Education
Fanshawe College 2005 — 2007
Diploma, Computer Technology/Computer Systems Technology
Convergys March 2014 - Present
Stream Global Services August 2005 - March 2014
Skills
Computers, Microsoft SQL Server, Microsoft Office, Team Management, Data Analysis, Databases, Reporting & Analysis, Aspect ACD, eWFM, Network Security, Network Administration, Organization, Flexible Schedule, Hardware Support, Workforce Management, Computer Hardware, Networking, Help Desk Support, System Administration, SQL, Remote Desktop, Data Mining, Contact Centers, Visual Basic
Education
Fanshawe College 2005 — 2007
Diploma, Computer Technology/Computer Systems Technology
Bayo Alege's Convergys Experience March 1999 - April 2007
Job AVP Middleware Support at Wellington Management Company, LLP
Industry Financial Services
Experience
Wellington Management Company, LLP April 2007 - Present
Convergys March 1999 - April 2007
Nokia May 1998 - August 1998
ICL,Nigeria June 1995 - July 1996
DPMS, Nigeria May 1994 - May 1995
Skills
EJB, Unix, Database Administration, Configuration Management, UML, Application Servers, AIX, Performance Tuning, Solaris, High Availability, Oracle, Disaster Recovery, Perl, Databases, ITIL, Middleware, Apache, PL/SQL, Weblogic, Red Hat Linux, Tomcat, Java Enterprise Edition, Websphere, WebLogic, WebSphere, IBM AIX
Education
Indiana State University 1997 — 1998
Msc., Electronics and Computer Technology
Federal University of Technology Akure 1988 — 1994
Abeokuta Grammar School, Abeokuta
Wellington Management Company, LLP April 2007 - Present
Convergys March 1999 - April 2007
Nokia May 1998 - August 1998
ICL,Nigeria June 1995 - July 1996
DPMS, Nigeria May 1994 - May 1995
Skills
EJB, Unix, Database Administration, Configuration Management, UML, Application Servers, AIX, Performance Tuning, Solaris, High Availability, Oracle, Disaster Recovery, Perl, Databases, ITIL, Middleware, Apache, PL/SQL, Weblogic, Red Hat Linux, Tomcat, Java Enterprise Edition, Websphere, WebLogic, WebSphere, IBM AIX
Education
Indiana State University 1997 — 1998
Msc., Electronics and Computer Technology
Federal University of Technology Akure 1988 — 1994
Abeokuta Grammar School, Abeokuta
Kaushal Sachdev Kaushal Sachdev's Convergys Experience March 2015 - July 2015
Job Looking for fulltime employment in the Project Management field.
Industry Management Consulting
Experience
Convergys March 2015 - July 2015
Target November 2014 - December 2014
Fanshawe College August 2014 - September 2014
Capgemini August 2010 - August 2013
Skills
Java, C, C, JSP, HTML, Tomcat, OOAD, SDLC, Core Java, Web Services, Requirements Analysis, UML, ABAP, OOP, Web Development, Solution Architecture, Software Project..., Software Development, Java Enterprise Edition
Education
Fanshawe College 2014 — 2014
Business Fundamentals, Business and Social Skills
Fanshawe College 2013 — 2014
Post-Graduate Certificate, Project Management, 3.91
St. Francis Institute of Technology 2007 — 2010
BE, Information Technology
Shri Bhagubhai Mafatlal Polytechnic 2003 — 2006
Diploma, Information Technology
St. Francis D' Assisi High School 2001 — 2003
Bachelor's degree, Information Technology
St. Xavier's Boys' Academy 1997 — 2001
Fellowship High School 1992 — 1997
Convergys March 2015 - July 2015
Target November 2014 - December 2014
Fanshawe College August 2014 - September 2014
Capgemini August 2010 - August 2013
Skills
Java, C, C, JSP, HTML, Tomcat, OOAD, SDLC, Core Java, Web Services, Requirements Analysis, UML, ABAP, OOP, Web Development, Solution Architecture, Software Project..., Software Development, Java Enterprise Edition
Education
Fanshawe College 2014 — 2014
Business Fundamentals, Business and Social Skills
Fanshawe College 2013 — 2014
Post-Graduate Certificate, Project Management, 3.91
St. Francis Institute of Technology 2007 — 2010
BE, Information Technology
Shri Bhagubhai Mafatlal Polytechnic 2003 — 2006
Diploma, Information Technology
St. Francis D' Assisi High School 2001 — 2003
Bachelor's degree, Information Technology
St. Xavier's Boys' Academy 1997 — 2001
Fellowship High School 1992 — 1997
Bretton Cox's Convergys Experience 2000 - 2000
Job Principal Software Engineer at L3 CSW
Industry Information Technology and Services
Experience
L3 - CSW October 2000 - Present
Convergys 2000 - 2000
SPS Payment Systems 1991 - 1997
Education
Excelsior College 2004 — 2009
BS, Liberal Arts, CIS, Religion
L3 - CSW October 2000 - Present
Convergys 2000 - 2000
SPS Payment Systems 1991 - 1997
Education
Excelsior College 2004 — 2009
BS, Liberal Arts, CIS, Religion
Cedric Green, Sr.'s Convergys Experience 1994 - March 1996
Job Sr. QA Analyst at TransUnion, LLC
Industry Information Technology and Services
Experience
TransUnion, LLC March 2005 - October 2013
RiverPoint Consulting 2003 - January 2005
MedStrat March 2002 - January 2003
Mercantec, Inc. February 2000 - December 2002
Convergys 1994 - March 1996
Skills
Project Management, SDLC, Quality Center, Test Planning, Quality Assurance, Visio, SharePoint, Business Analysis, PMP, SQL, Integration, Process Improvement, Requirements Gathering, Software Project..., Software Quality..., Requirements Analysis, Testing, Oracle, Unix, Agile Methodologies, Software Documentation, System Testing, Databases, User Acceptance Testing, Vendor Management
Education
Elmhurst College 1986 — 1990
TransUnion, LLC March 2005 - October 2013
RiverPoint Consulting 2003 - January 2005
MedStrat March 2002 - January 2003
Mercantec, Inc. February 2000 - December 2002
Convergys 1994 - March 1996
Skills
Project Management, SDLC, Quality Center, Test Planning, Quality Assurance, Visio, SharePoint, Business Analysis, PMP, SQL, Integration, Process Improvement, Requirements Gathering, Software Project..., Software Quality..., Requirements Analysis, Testing, Oracle, Unix, Agile Methodologies, Software Documentation, System Testing, Databases, User Acceptance Testing, Vendor Management
Education
Elmhurst College 1986 — 1990
Karyn Sacker's Convergys Experience April 2001 - February 2007
Job Project Manager, Client Advocate, Program Manager
Industry Telecommunications
Experience
Diamond Marketing Solutions/Diamond Healthcare Communications June 2014 - Present
NetCracker (formerly Convergys) February 2007 - August 2013
Convergys April 2001 - February 2007
Maxim Consulting Group, LLC November 1999 - February 2001
First Card December 1982 - August 1999
Skills
Billing Systems, Call Center, Requirements Analysis, Business Analysis, Program Management, Telecommunications..., Process Improvement, PMO, Vendor Relationships, Customer Satisfaction, Customer Retention, Account Management, Long-term Customer..., Client Relations Skills, Client Liaison, Establish & Maintain..., Project Planning, Revenue Forecasting, Relationship Management, Requirements Gathering, Call Centers, Project Management, MS Project, Wireless, Telecommunications, Cross-functional Team..., Pre-sales, Mobile Devices, Testing, Product Management
Education
Elmhurst College 1992 — 1994
Bachelor of Applied Science (B.A.Sc.), Business and Psychology
Larkin High School
Diamond Marketing Solutions/Diamond Healthcare Communications June 2014 - Present
NetCracker (formerly Convergys) February 2007 - August 2013
Convergys April 2001 - February 2007
Maxim Consulting Group, LLC November 1999 - February 2001
First Card December 1982 - August 1999
Skills
Billing Systems, Call Center, Requirements Analysis, Business Analysis, Program Management, Telecommunications..., Process Improvement, PMO, Vendor Relationships, Customer Satisfaction, Customer Retention, Account Management, Long-term Customer..., Client Relations Skills, Client Liaison, Establish & Maintain..., Project Planning, Revenue Forecasting, Relationship Management, Requirements Gathering, Call Centers, Project Management, MS Project, Wireless, Telecommunications, Cross-functional Team..., Pre-sales, Mobile Devices, Testing, Product Management
Education
Elmhurst College 1992 — 1994
Bachelor of Applied Science (B.A.Sc.), Business and Psychology
Larkin High School
John (Trey) Steinbeck's Convergys Experience 2011 - Present
Job Project Management
Industry Defense & Space
Experience
Convergys 2011 - Present
Ahimsa 2001 - 2011
Cardsystems 1999 - 2001
Fraternity Mgt. Group 1997 - 1999
Case Enterprises, Civano Urban Development 1996 - 1997
Fraternity Mgt. Group 1995 - 1996
United Nations 1994 - 1995
United States Air Force 1987 - 1994
Skills
Construction, Customer Service, Microsoft Excel, Microsoft Office, Project Management, Contract Negotiation, Strategic Planning, Investment Properties, Real Estate, Painting, Microsoft Word, Team Building, Management, Sales, Leadership, Insurance, Public Speaking, Cross-functional Team..., Software Documentation, Training, Analysis, Team Leadership
Education
USAF Squadron Officer's School 1993 — 1993
Certificate, Team & Project Leadership
Embry Riddle Aeronautical University-Worldwide 1988 — 1990
Master of Business Administration (M.B.A.), 4.0
USAF Communication & Computer Technical Intensive 1987 — 1987
Communications and computer technologies
University of Arizona 1983 — 1986
Bachelor of Science in Business Administration, Management Information Systems
Westminster College (MO) 1981 — 1983
Orme School, Mayer AZ 1979 — 1981
High School
Casa Grande Union High School, Casa Grande, AZ 1977 — 1979
High School
Convergys 2011 - Present
Ahimsa 2001 - 2011
Cardsystems 1999 - 2001
Fraternity Mgt. Group 1997 - 1999
Case Enterprises, Civano Urban Development 1996 - 1997
Fraternity Mgt. Group 1995 - 1996
United Nations 1994 - 1995
United States Air Force 1987 - 1994
Skills
Construction, Customer Service, Microsoft Excel, Microsoft Office, Project Management, Contract Negotiation, Strategic Planning, Investment Properties, Real Estate, Painting, Microsoft Word, Team Building, Management, Sales, Leadership, Insurance, Public Speaking, Cross-functional Team..., Software Documentation, Training, Analysis, Team Leadership
Education
USAF Squadron Officer's School 1993 — 1993
Certificate, Team & Project Leadership
Embry Riddle Aeronautical University-Worldwide 1988 — 1990
Master of Business Administration (M.B.A.), 4.0
USAF Communication & Computer Technical Intensive 1987 — 1987
Communications and computer technologies
University of Arizona 1983 — 1986
Bachelor of Science in Business Administration, Management Information Systems
Westminster College (MO) 1981 — 1983
Orme School, Mayer AZ 1979 — 1981
High School
Casa Grande Union High School, Casa Grande, AZ 1977 — 1979
High School
Erik Rowan, CISSP-ISSAP, CEH, CHFI, CGRCP-IT's Convergys Experience January 1996 - November 1998
Job IT Security Architect at The Main Street America Group
Industry Insurance
Experience
The Main Street America Group May 2013 - Present
JetBlue Airways March 2012 - March 2013
CEP Logic March 2008 - December 2011
Pinnacle Financial Corporation November 1998 - February 2008
Convergys January 1996 - November 1998
Skills
Information Security, Analysis, PCI DSS, Security, Disaster Recovery, Security Training, Management, Strategy, Information Security..., Training, Leadership, Cloud Computing, Network Security, Process Improvement, CISSP, Computer Security, Business Continuity, Vulnerability Assessment, Security Audits, Penetration Testing, Vulnerability Management
Education
University of Central Florida - College of Business Administration 1994 — 1996
Business - Marketing
Edison Community College 1991 — 1993
AA, Business
The Main Street America Group May 2013 - Present
JetBlue Airways March 2012 - March 2013
CEP Logic March 2008 - December 2011
Pinnacle Financial Corporation November 1998 - February 2008
Convergys January 1996 - November 1998
Skills
Information Security, Analysis, PCI DSS, Security, Disaster Recovery, Security Training, Management, Strategy, Information Security..., Training, Leadership, Cloud Computing, Network Security, Process Improvement, CISSP, Computer Security, Business Continuity, Vulnerability Assessment, Security Audits, Penetration Testing, Vulnerability Management
Education
University of Central Florida - College of Business Administration 1994 — 1996
Business - Marketing
Edison Community College 1991 — 1993
AA, Business
Billy Hanchett's Convergys Experience June 2012 - Present
Job Systems Engineer at Convergys
Industry Information Technology and Services
Experience
Convergys June 2012 - Present
Q4 Services, LLC February 2010 - May 2012
PowerOne August 2007 - February 2010
PC Shepherds January 2005 - January 2009
Sunpass 2007 - 2007
florida department of transportation 2007 - 2007
faneuil 2007 - 2007
DeLuca Homes 2005 - 2007
Masco Contractor Services 2000 - 2006
Masco 2002 - 2004
Skills
Windows, Active Directory, Lotus Notes, Troubleshooting, Computer Hardware, server adm, SQL Server, Windows Server 2008, SMS, Group Policy, Spiceworks, najios, Exchange Server..., Windows Server, VMware, Dell KACE, Blade Technology, Hosted Services, Backup, Disaster Recovery, Networking, Data Center, Information Technology, TCP/IP, Microsoft SQL Server, DHCP, Backup Exec, VoIP, DNS, Network Security, VPN, Servers, Firewalls, Switches, Cisco Technologies, Windows 7, Microsoft Exchange, Routers, Hardware, Network Administration, Citrix, Windows XP
Education
Embry-Riddle Aeronautical University 1997 — 2001
Trinity High
Convergys June 2012 - Present
Q4 Services, LLC February 2010 - May 2012
PowerOne August 2007 - February 2010
PC Shepherds January 2005 - January 2009
Sunpass 2007 - 2007
florida department of transportation 2007 - 2007
faneuil 2007 - 2007
DeLuca Homes 2005 - 2007
Masco Contractor Services 2000 - 2006
Masco 2002 - 2004
Skills
Windows, Active Directory, Lotus Notes, Troubleshooting, Computer Hardware, server adm, SQL Server, Windows Server 2008, SMS, Group Policy, Spiceworks, najios, Exchange Server..., Windows Server, VMware, Dell KACE, Blade Technology, Hosted Services, Backup, Disaster Recovery, Networking, Data Center, Information Technology, TCP/IP, Microsoft SQL Server, DHCP, Backup Exec, VoIP, DNS, Network Security, VPN, Servers, Firewalls, Switches, Cisco Technologies, Windows 7, Microsoft Exchange, Routers, Hardware, Network Administration, Citrix, Windows XP
Education
Embry-Riddle Aeronautical University 1997 — 2001
Trinity High
Connie Nelson, PMP's Convergys Experience January 2007 - February 2012
Job Sr. Advisor, Implementation at CVS Caremark Corporation
Industry Information Technology and Services
Experience
CVS Caremark Corporation January 2013 - Present
Time Warner Cable May 2012 - August 2012
Convergys January 2007 - February 2012
Convergys June 2001 - December 2006
Convergys October 1998 - May 2001
Convergys January 1997 - September 1998
John Hancock August 1986 - January 1997
Skills
PMP, SDLC, ITIL, Software Project..., MS Project, Requirements Gathering, Telecommunications, SharePoint, Project Management, Team Leadership
Education
Elgin Community College
CVS Caremark Corporation January 2013 - Present
Time Warner Cable May 2012 - August 2012
Convergys January 2007 - February 2012
Convergys June 2001 - December 2006
Convergys October 1998 - May 2001
Convergys January 1997 - September 1998
John Hancock August 1986 - January 1997
Skills
PMP, SDLC, ITIL, Software Project..., MS Project, Requirements Gathering, Telecommunications, SharePoint, Project Management, Team Leadership
Education
Elgin Community College
Larry Jencks's Convergys Experience January 2004 - Present
Job Business Management/Data Processing Professional
Industry Computer Software
Experience
Convergys January 2004 - Present
Convergys Information Mgmt. Group 1980 - 2005
Convergys (CBIS) 1995 - 2004
Convergys 1995 - 2004
Skills
Billing, Customer Relations, Billing Systems
Education
Embry-Riddle Aeronautical University 1963 — 1965
Avaition professional
Parks College of St Louis University 1963 — 1965
Aeronautical/Aerospace Engineering Technology/Technician
Convergys January 2004 - Present
Convergys Information Mgmt. Group 1980 - 2005
Convergys (CBIS) 1995 - 2004
Convergys 1995 - 2004
Skills
Billing, Customer Relations, Billing Systems
Education
Embry-Riddle Aeronautical University 1963 — 1965
Avaition professional
Parks College of St Louis University 1963 — 1965
Aeronautical/Aerospace Engineering Technology/Technician
Erin Muskat's Convergys Experience June 2008 - August 2008
Job Director of Operations at Private Prep
Industry Education Management
Experience
Private Prep, LLC March 2013 - Present
Media Link, LLC November 2009 - January 2012
Convergys June 2008 - August 2008
Financo, Inc. January 2004 - April 2006
Skills
Competitive Analysis, Due Diligence, Entrepreneurship, Strategy, Financial Modeling
Education
The Ohio State University Fisher College of Business 2007 — 2009
Emory University 1999 — 2003
BA, Economics
Milken Community High School
Milken Community High School
Milken Community High School
Private Prep, LLC March 2013 - Present
Media Link, LLC November 2009 - January 2012
Convergys June 2008 - August 2008
Financo, Inc. January 2004 - April 2006
Skills
Competitive Analysis, Due Diligence, Entrepreneurship, Strategy, Financial Modeling
Education
The Ohio State University Fisher College of Business 2007 — 2009
Emory University 1999 — 2003
BA, Economics
Milken Community High School
Milken Community High School
Milken Community High School
Beth Pustai's Convergys Experience March 2014 - Present
Job Human Resources Business Partner at Convergys
Industry Human Resources
Experience
Convergys March 2014 - Present
Stream Global Services February 2008 - Present
Sodisco-Howden Inc January 2000 - December 2007
Eaton's of Canada 1975 - December 1999
Skills
Employee Relations, Employment Law, Human Resources, Employee Engagement, Team Building, Talent Management, HRIS, HR Policies, Performance Management, Talent Acquisition, New Hire Orientations
Education
Fanshawe College
Human Resources
Convergys March 2014 - Present
Stream Global Services February 2008 - Present
Sodisco-Howden Inc January 2000 - December 2007
Eaton's of Canada 1975 - December 1999
Skills
Employee Relations, Employment Law, Human Resources, Employee Engagement, Team Building, Talent Management, HRIS, HR Policies, Performance Management, Talent Acquisition, New Hire Orientations
Education
Fanshawe College
Human Resources
Neil Eichholz's Convergys Experience August 2005 - April 2010
Job Credit Analyst and Collections
Industry Construction
Experience
DH Pace April 2013 - Present
Client Services Incorporated March 2010 - April 2013
Convergys August 2005 - April 2010
Skills
Risk Management, Training, Communication Training, Collections, Negotiation, Staff Development, German, Microsoft Office, CUBS, Consumer Debt, Customer Service, Legal Compliance, Quality Assurance, Credit Cards, Gramm-Leach-Bliley, FDCPA, Call Center Development, Coaching, Skip Tracing, Debt Management, Employee Training, Loss Mitigation, Management, Operations Management, Payments, Performance Management, Portfolio Management, Team Leadership
Education
Emporia State University 2000 — 2005
B.S., B.F.A., International Business, Modern Languages in German
DH Pace April 2013 - Present
Client Services Incorporated March 2010 - April 2013
Convergys August 2005 - April 2010
Skills
Risk Management, Training, Communication Training, Collections, Negotiation, Staff Development, German, Microsoft Office, CUBS, Consumer Debt, Customer Service, Legal Compliance, Quality Assurance, Credit Cards, Gramm-Leach-Bliley, FDCPA, Call Center Development, Coaching, Skip Tracing, Debt Management, Employee Training, Loss Mitigation, Management, Operations Management, Payments, Performance Management, Portfolio Management, Team Leadership
Education
Emporia State University 2000 — 2005
B.S., B.F.A., International Business, Modern Languages in German
Elizabeth Dickerson's Convergys Experience Director of Human ResourcesThe Salvation ArmyFebruary 1999 - February 2008
Job Customer Service Representative at Convergys
Industry Information Technology and Services
Experience
Convergys Director of Human ResourcesThe Salvation ArmyFebruary 1999 - February 2008
Education
Edinboro University of Pennsylvania 1991 — 1994
BA, English; Special/Elementary Ed.
Convergys Director of Human ResourcesThe Salvation ArmyFebruary 1999 - February 2008
Education
Edinboro University of Pennsylvania 1991 — 1994
BA, English; Special/Elementary Ed.
Jane Panzer's Convergys Experience 1986 - 2001
Job Senior Customer Information Management Analyst at HSBC
Industry Marketing and Advertising
Experience
HSBC July 2015 - Present
Self-employed March 2001 - Present
NCH Marketing Services March 2014 - June 2015
Convergys 1986 - 2001
Convergys (CBIS) 1986 - 2001
Cincinnati Bell Information Systems/Cellular Business Systems, Inc. 1986 - 2001
White-Sundstrand Machine Tool 1980 - 1986
Skills
Medical Transcription, Base SAS, SAS/MACRO, Assembly Language, COBOL, Transcription, Medical Terminology, SAS, SDLC
Education
University of California, San Diego Extension 2013 — 2014
Biostatistics Certificate
De Paul University
MBA courses
Excelsior College 1983 — 1984
Bachelor of Science (B.S.), Computer Science
University of Illinois at Urbana-Champaign 1977 — 1979
Mathematics and Computer Science Engineering
MTEC - Medical Transcription Education Center
Medical Transcription, 98 GPA
HSBC July 2015 - Present
Self-employed March 2001 - Present
NCH Marketing Services March 2014 - June 2015
Convergys 1986 - 2001
Convergys (CBIS) 1986 - 2001
Cincinnati Bell Information Systems/Cellular Business Systems, Inc. 1986 - 2001
White-Sundstrand Machine Tool 1980 - 1986
Skills
Medical Transcription, Base SAS, SAS/MACRO, Assembly Language, COBOL, Transcription, Medical Terminology, SAS, SDLC
Education
University of California, San Diego Extension 2013 — 2014
Biostatistics Certificate
De Paul University
MBA courses
Excelsior College 1983 — 1984
Bachelor of Science (B.S.), Computer Science
University of Illinois at Urbana-Champaign 1977 — 1979
Mathematics and Computer Science Engineering
MTEC - Medical Transcription Education Center
Medical Transcription, 98 GPA
Christopher Kelleher's Convergys Experience June 2008 - December 2009
Job Licensed Sales Producer at Allstate
Industry Public Relations and Communications
Experience
Allstate February 2015 - Present
LJK Marketing April 2011 - Present
TZ Insurance Solutions May 2014 - January 2015
TruGreen February 2013 - June 2014
Allstate Insurance January 2009 - April 2011
Convergys June 2008 - December 2009
Lending Tree Loans 2007 - 2007
Trader Publishing 2003 - 2005
Bellsouth Advertising & Publishing 2000 - 2003
Skills
Microsoft Office, Customer Service, Hiring, Billing, Outlook, Advertising, Mortgage, Performance Appraisal, Quicken, Internet Explorer, Punctual, Excel, PowerPoint, Customer Relations, Scheduling, Inventory Management, Supervisory Skills, Budgeting, Research, Telephone Skills, Data Entry, MS Project, Administration, Customer Satisfaction, Retail, Credit, Invoicing, Operating Systems, XP, Merchandising, Contract Management, Accounting, Problem Solving, Marketing Materials, Safety, Profit, Policy Analysis, Oracle, Spreadsheets, Call Center, Cold Calling, Documentation, Teamwork, Team Building, SAP, Seibel, Salesforce.com, Training, Direct Sales, Sales Process
Education
Central Piedmont Community College 2005 — 2013
University at Buffalo 1993 — 1994
Master of Business Administration (MBA), Civil Engineering Technologies/Technicians, 3.85
Erie Community College 1992 — 1994
nz, Business Management
Iroquois 1987 — 1991
Regents
Holland 1983 — 1986
Allstate February 2015 - Present
LJK Marketing April 2011 - Present
TZ Insurance Solutions May 2014 - January 2015
TruGreen February 2013 - June 2014
Allstate Insurance January 2009 - April 2011
Convergys June 2008 - December 2009
Lending Tree Loans 2007 - 2007
Trader Publishing 2003 - 2005
Bellsouth Advertising & Publishing 2000 - 2003
Skills
Microsoft Office, Customer Service, Hiring, Billing, Outlook, Advertising, Mortgage, Performance Appraisal, Quicken, Internet Explorer, Punctual, Excel, PowerPoint, Customer Relations, Scheduling, Inventory Management, Supervisory Skills, Budgeting, Research, Telephone Skills, Data Entry, MS Project, Administration, Customer Satisfaction, Retail, Credit, Invoicing, Operating Systems, XP, Merchandising, Contract Management, Accounting, Problem Solving, Marketing Materials, Safety, Profit, Policy Analysis, Oracle, Spreadsheets, Call Center, Cold Calling, Documentation, Teamwork, Team Building, SAP, Seibel, Salesforce.com, Training, Direct Sales, Sales Process
Education
Central Piedmont Community College 2005 — 2013
University at Buffalo 1993 — 1994
Master of Business Administration (MBA), Civil Engineering Technologies/Technicians, 3.85
Erie Community College 1992 — 1994
nz, Business Management
Iroquois 1987 — 1991
Regents
Holland 1983 — 1986
Sondra Morlan-Robertson's Convergys Experience August 2011 - February 2012
Job Administrative Assistant at Erhard Roofing and Repairs, LLC.
Industry Staffing and Recruiting
Experience
Erhard Roofing and Repair, LLC August 2012 - March 2013
Convergys August 2011 - February 2012
Fireplaces Plus, Inc. March 2010 - March 2011
Juvenile Field Services March 1998 - April 2008
Riddel Boys Ranch April 1982 - March 1998
Skills
Budgets, Social Media, Onboarding, Employee Relations, Microsoft Office, Human Resources, Accounts Payable, Payroll, Microsoft Excel, Data Entry, Outlook, Team Building, Interviews, Recruiting, Customer Service, Invoicing
Education
Friends University 1995 — 1997
Bachelor of Science, Computer Information Systems
Emporia State University 1977 — 1980
Associate of Science, Business
Erhard Roofing and Repair, LLC August 2012 - March 2013
Convergys August 2011 - February 2012
Fireplaces Plus, Inc. March 2010 - March 2011
Juvenile Field Services March 1998 - April 2008
Riddel Boys Ranch April 1982 - March 1998
Skills
Budgets, Social Media, Onboarding, Employee Relations, Microsoft Office, Human Resources, Accounts Payable, Payroll, Microsoft Excel, Data Entry, Outlook, Team Building, Interviews, Recruiting, Customer Service, Invoicing
Education
Friends University 1995 — 1997
Bachelor of Science, Computer Information Systems
Emporia State University 1977 — 1980
Associate of Science, Business
Ruben Quiles's Convergys Experience December 2010 - January 2012
Job Consultant at Information and Technology/Business Consultant
Industry Information Technology and Services
Experience
Information and Technology/Business Consultant April 2015 - Present
Key Point Academy April 2013 - April 2015
American Health Clinics December 2011 - April 2013
Convergys December 2010 - January 2012
Skills
Unix Administration, Database Administration, IT Operations, Technical Support, Customer Experience, Customer Retention, Requirements Analysis, Operating Systems, Databases, SharePoint, System Administration, Software Project..., Software Documentation, Business Analysis, Visio, Troubleshooting, Windows Server, Integration, Networking, Data Migration
Education
ESPOL University 1993 — 1999
Computer Science Engineer, Information and Technology
Escuela Superior Politécnica del Litoral 1993 — 1999
Engineer, Computer Science
Information and Technology/Business Consultant April 2015 - Present
Key Point Academy April 2013 - April 2015
American Health Clinics December 2011 - April 2013
Convergys December 2010 - January 2012
Skills
Unix Administration, Database Administration, IT Operations, Technical Support, Customer Experience, Customer Retention, Requirements Analysis, Operating Systems, Databases, SharePoint, System Administration, Software Project..., Software Documentation, Business Analysis, Visio, Troubleshooting, Windows Server, Integration, Networking, Data Migration
Education
ESPOL University 1993 — 1999
Computer Science Engineer, Information and Technology
Escuela Superior Politécnica del Litoral 1993 — 1999
Engineer, Computer Science
Jayendra Patel's Convergys Experience 1996 - 2003
Job Performance Engineer Staff at Lockheed Martin STS
Industry Defense & Space
Experience
Lockheed Martin Simlation, Training, & Support 2006 - Present
Lockheed Martin STS July 2006 - October 2010
Convergys 1996 - 2003
DSC 1995 - 1996
Siemens Stromberg-Carlson (previously GPT Stromberg Carlson) July 1989 - October 1995
Alcatel-Lucent (previously AT&T Bell Laboratories) January 1979 - July 1989
Skills
Unix, Solaris, Perl, Requirements Analysis, SQL, Linux, Java, C, Integration, Operating Systems, C++, XML, Performance Tuning, Databases, Telecommunications, Software Development, Architecture, Software Engineering, System Architecture, Shell Scripting, Object Oriented Design, Systems Engineering, Architectures, Test Automation, Agile Methodologies, Software Design, Oracle, Unix Shell Scripting, Testing, UML, TCP/IP, Web Services, SDLC
Education
Illinois Institute of Technology 1985 — 1988
M.S. (C.S.), Computer Science
Elmhurst College 1981 — 1985
Associate of Science (A.S.), Computer Science
M.S. University, Baroda, India
Lockheed Martin Simlation, Training, & Support 2006 - Present
Lockheed Martin STS July 2006 - October 2010
Convergys 1996 - 2003
DSC 1995 - 1996
Siemens Stromberg-Carlson (previously GPT Stromberg Carlson) July 1989 - October 1995
Alcatel-Lucent (previously AT&T Bell Laboratories) January 1979 - July 1989
Skills
Unix, Solaris, Perl, Requirements Analysis, SQL, Linux, Java, C, Integration, Operating Systems, C++, XML, Performance Tuning, Databases, Telecommunications, Software Development, Architecture, Software Engineering, System Architecture, Shell Scripting, Object Oriented Design, Systems Engineering, Architectures, Test Automation, Agile Methodologies, Software Design, Oracle, Unix Shell Scripting, Testing, UML, TCP/IP, Web Services, SDLC
Education
Illinois Institute of Technology 1985 — 1988
M.S. (C.S.), Computer Science
Elmhurst College 1981 — 1985
Associate of Science (A.S.), Computer Science
M.S. University, Baroda, India
Gerald Bronowski Gowans's Convergys Experience September 2011 - May 2012
Job Revlon Dist Center via Remedy staffing
Industry Medical Practice
Experience
Jacksonville job Corp November 2012 - January 2013
Convergys September 2011 - May 2012
Jacksonville VAOPC March 2011 - April 2011
US Army June 2001 - December 2009
Skills
Army, Force Protection, Weapons, Military Operations, Military Experience, Military, Counterinsurgency, Command, Security Clearance, Intelligence Analysis, Reconnaissance, Marksmanship, Operational Planning, HUMINT, Combat Lifesaver, Combat, Combat Life Saver, DoD, Counterterrorism, Shipping and Receiving, Weapons Handling, Leadership, Military Training, Military Logistics
Education
Allied Health Management 2010 — 2013
Bachelor's Degree, Health/Health Care Administration/Management, 3.183
Jones College-Jacksonville 2010 — 2013
diploma, Medical Insurance Coding Specialist/Coder, 3.11
Everest University-Jacksonville 2010 — 2011
Medical Assistant Diploma, Medical/Clinical Assistant, 4.0
West Collumbus High school 1992 — 1996
diploma, tech prep
Jacksonville job Corp November 2012 - January 2013
Convergys September 2011 - May 2012
Jacksonville VAOPC March 2011 - April 2011
US Army June 2001 - December 2009
Skills
Army, Force Protection, Weapons, Military Operations, Military Experience, Military, Counterinsurgency, Command, Security Clearance, Intelligence Analysis, Reconnaissance, Marksmanship, Operational Planning, HUMINT, Combat Lifesaver, Combat, Combat Life Saver, DoD, Counterterrorism, Shipping and Receiving, Weapons Handling, Leadership, Military Training, Military Logistics
Education
Allied Health Management 2010 — 2013
Bachelor's Degree, Health/Health Care Administration/Management, 3.183
Jones College-Jacksonville 2010 — 2013
diploma, Medical Insurance Coding Specialist/Coder, 3.11
Everest University-Jacksonville 2010 — 2011
Medical Assistant Diploma, Medical/Clinical Assistant, 4.0
West Collumbus High school 1992 — 1996
diploma, tech prep
Andres Zubia's Convergys Experience January 2014 - Present
Job Customer Service
Industry Wireless
Experience
Convergys January 2014 - Present
Skills
Customer Service, Wireless, Telecommunications, Mobile Devices, Sales Management, New Business Development, Sales, Account Management, Microsoft Office, Strategic Planning, Business Development
Education
El Paso Community College 2006 — 2007
Psychology
Ysleta High School 1994 — 1997
Convergys January 2014 - Present
Skills
Customer Service, Wireless, Telecommunications, Mobile Devices, Sales Management, New Business Development, Sales, Account Management, Microsoft Office, Strategic Planning, Business Development
Education
El Paso Community College 2006 — 2007
Psychology
Ysleta High School 1994 — 1997
Andrea Christ's Convergys Experience December 2007 - May 2010
Job Personal Caregiver in your residence allowing you to remain in your Home.
Industry Hospital & Health Care
Experience
Convergys December 2007 - May 2010
Electronic Data Systems, Inc. January 2001 - November 2007
American Airlines/Sabre Corporation May 1998 - January 2001
Education
Edinboro University of Pennsylvania
Bach Science, Speech Pathology
Convergys December 2007 - May 2010
Electronic Data Systems, Inc. January 2001 - November 2007
American Airlines/Sabre Corporation May 1998 - January 2001
Education
Edinboro University of Pennsylvania
Bach Science, Speech Pathology
LaKisha Smith's Convergys Experience April 1999 - November 2005
Job
Industry Insurance
Experience
Prudential Financial August 2012 - February 2013
Citizens Property Insurance Corporation November 2005 - February 2012
Convergys April 1999 - November 2005
Social Security & Disability Office, State of Florida January 2001 - November 2002
Skills
Telephony: EPAS, CBIS,..., Document Imaging..., Insurance Industry..., Microsoft Office Suite:..., Lotus Notes 8.0, Homeowners, Internal Audit, General Insurance, Underwriting, Health Insurance, Casualty Insurance, Data Entry, Microsoft Excel, Life Insurance, Database Queries, Claim
Education
Everest University-Jacksonville 2012 — 2014
Master of Arts (M.A.), Criminal Justice, 3.19
Everest University 2004 — 2008
Bachelor's degree, Criminal Justice, 3.19
Prudential Financial August 2012 - February 2013
Citizens Property Insurance Corporation November 2005 - February 2012
Convergys April 1999 - November 2005
Social Security & Disability Office, State of Florida January 2001 - November 2002
Skills
Telephony: EPAS, CBIS,..., Document Imaging..., Insurance Industry..., Microsoft Office Suite:..., Lotus Notes 8.0, Homeowners, Internal Audit, General Insurance, Underwriting, Health Insurance, Casualty Insurance, Data Entry, Microsoft Excel, Life Insurance, Database Queries, Claim
Education
Everest University-Jacksonville 2012 — 2014
Master of Arts (M.A.), Criminal Justice, 3.19
Everest University 2004 — 2008
Bachelor's degree, Criminal Justice, 3.19
David Diaczun's Convergys Experience March 2014 - Present
Job Manager Instructional Design at Convergys
Industry Professional Training & Coaching
Experience
Convergys March 2014 - Present
TeleTech December 2010 - March 2014
TeleTech September 2005 - November 2010
TeleTech January 2004 - January 2006
Skills
Instructional Design, E-learning, E-learning Development, Rapid Prototyping, Social Learning, Instructor-led Training, Adult Education, Customer Relations, Graphic Design, Product Knowledge, Blended Learning, Web-based Training, Online Training, Distance Learning, Cultural Awareness, Learning Management, Captivate, Instructional Technology, Curriculum Design, Blended Learning..., Educational Technology, Classroom Instruction, Course Development, ILT, Job Aids, Training Delivery, Learning Technology, WBT, Mobile Learning, Performance Consulting, Lectora, Learning Solutions, Software Training, Workplace Learning, Classroom Training, Customer Service, Microsoft Office, Technical Writing, Excel, Photoshop, Photo Editing, Illustrator, Word, InDesign, Hands-on Training, Classroom, E-Learning, SCORM, Needs Analysis, Training
Education
Fanshawe College
Network Systems Administration
Convergys March 2014 - Present
TeleTech December 2010 - March 2014
TeleTech September 2005 - November 2010
TeleTech January 2004 - January 2006
Skills
Instructional Design, E-learning, E-learning Development, Rapid Prototyping, Social Learning, Instructor-led Training, Adult Education, Customer Relations, Graphic Design, Product Knowledge, Blended Learning, Web-based Training, Online Training, Distance Learning, Cultural Awareness, Learning Management, Captivate, Instructional Technology, Curriculum Design, Blended Learning..., Educational Technology, Classroom Instruction, Course Development, ILT, Job Aids, Training Delivery, Learning Technology, WBT, Mobile Learning, Performance Consulting, Lectora, Learning Solutions, Software Training, Workplace Learning, Classroom Training, Customer Service, Microsoft Office, Technical Writing, Excel, Photoshop, Photo Editing, Illustrator, Word, InDesign, Hands-on Training, Classroom, E-Learning, SCORM, Needs Analysis, Training
Education
Fanshawe College
Network Systems Administration
Cameron Zwolinski's Convergys Experience May 2011 - November 2013
Job Experienced Trainer, Supervisor, Manager
Industry Professional Training & Coaching
Experience
Lexington Law Firm October 2014 - Present
Lexington Law Firm June 2014 - October 2014
Lexington Law Firm January 2014 - June 2014
Convergys May 2011 - November 2013
Mountain Valley Aviation May 2007 - September 2010
RenewAire, LLC August 1999 - June 2002
Integrated Communications Services January 1998 - August 1999
Skills
Leadership, Team Building, Management, Project Management, Team Leadership, Data Analysis, Microsoft Office, Human Resources, Training, Process Improvement, Networking, Sales, Marketing, Customer Service, Team Management, Call Centers, Troubleshooting, Microsoft Excel, Quality Assurance, Information Technology, Operations Management, Coaching, Performance Management
Education
Embry Riddle Aeronautical University-Prescott 1991 — 1995
BS, Aeronautical Science
Embry-Riddle Aeronautical University 1991 — 1995
BS, Aeronautical Science
Lexington Law Firm October 2014 - Present
Lexington Law Firm June 2014 - October 2014
Lexington Law Firm January 2014 - June 2014
Convergys May 2011 - November 2013
Mountain Valley Aviation May 2007 - September 2010
RenewAire, LLC August 1999 - June 2002
Integrated Communications Services January 1998 - August 1999
Skills
Leadership, Team Building, Management, Project Management, Team Leadership, Data Analysis, Microsoft Office, Human Resources, Training, Process Improvement, Networking, Sales, Marketing, Customer Service, Team Management, Call Centers, Troubleshooting, Microsoft Excel, Quality Assurance, Information Technology, Operations Management, Coaching, Performance Management
Education
Embry Riddle Aeronautical University-Prescott 1991 — 1995
BS, Aeronautical Science
Embry-Riddle Aeronautical University 1991 — 1995
BS, Aeronautical Science
Meldreca Brown's Convergys Experience November 2013 - Present
Job Repair Tech at Convergys
Industry Mechanical or Industrial Engineering
Experience
Convergys November 2013 - Present
OMITT Trade School October 2010 - May 2012
Wackenhut Corp February 2007 - January 2008
Harris Teeter November 2006 - January 2007
Randstad September 2005 - October 2006
Blockbuster, Inc. May 2002 - August 2005
U.S. National Gaurd 2001 - 2004
Skills
Computer literate...
Education
Everest University-Tampa 2012 — 2013
Master of Business Administration (MBA), Accounting, 3.50
Everest University 2008 — 2012
Bachelor of Science, Computer Information System, 3.0
Convergys November 2013 - Present
OMITT Trade School October 2010 - May 2012
Wackenhut Corp February 2007 - January 2008
Harris Teeter November 2006 - January 2007
Randstad September 2005 - October 2006
Blockbuster, Inc. May 2002 - August 2005
U.S. National Gaurd 2001 - 2004
Skills
Computer literate...
Education
Everest University-Tampa 2012 — 2013
Master of Business Administration (MBA), Accounting, 3.50
Everest University 2008 — 2012
Bachelor of Science, Computer Information System, 3.0
Malia Waldheim's work email's Convergys Experience June 2010 - April 2011
Job Accounting Professional
Industry Accounting
Experience
Sears Home Services April 2012 - September 2012
Liberty Tax Service January 2012 - April 2012
Convergys June 2010 - April 2011
US Census Bureau April 2010 - June 2010
Publix SuperMarket February 1997 - October 2009
Aloma Baptist Church August 1988 - August 1995
Skills
Administrative Support, Office Administration, Benefits Administration, Mentoring, Data Entry, Customer Service, Income Tax
Education
Everest University-South Orlando 1991 — 1993
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
University of Central Florida 1986 — 1988
Bachelor of Science (BS), Statistics
Sears Home Services April 2012 - September 2012
Liberty Tax Service January 2012 - April 2012
Convergys June 2010 - April 2011
US Census Bureau April 2010 - June 2010
Publix SuperMarket February 1997 - October 2009
Aloma Baptist Church August 1988 - August 1995
Skills
Administrative Support, Office Administration, Benefits Administration, Mentoring, Data Entry, Customer Service, Income Tax
Education
Everest University-South Orlando 1991 — 1993
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
University of Central Florida 1986 — 1988
Bachelor of Science (BS), Statistics
lashawna stevenson's Convergys Experience March 2013 - May 2013
Job customer service advocate
Industry Consumer Services
Experience
Convergys March 2013 - May 2013
west corporation 2011 - 2011
Skills
Pharmaceutical Industry, Training, Team Leadership, Leadership, Account Management, Strategic Planning, Software Documentation, Healthcare
Education
Edgecombe Community College 2012 — 2012
Early Childhood Education and Teaching
University of Phoenix
Business Administration and Management, General
Convergys March 2013 - May 2013
west corporation 2011 - 2011
Skills
Pharmaceutical Industry, Training, Team Leadership, Leadership, Account Management, Strategic Planning, Software Documentation, Healthcare
Education
Edgecombe Community College 2012 — 2012
Early Childhood Education and Teaching
University of Phoenix
Business Administration and Management, General
Tammie Howard's Convergys Experience November 2010 - September 2011
Job Sales Associate at Sears Holdings Corporation
Industry Printing
Experience
Sears Holdings Corporation May 2012 - Present
First Impressions Cleaning Service January 2000 - February 2012
Olan Mills November 2011 - December 2011
Convergys November 2010 - September 2011
United Exterminating November 2000 - June 2005
Skills
Technical Support, Sales, Computers, Analytic Problem Solving, Time Management, Business, Construction, Networking, Computer Repair, Leadership, CRM, Management, Cashiering, Data Entry, Order Fulfillment, Team Leadership, Computer Hardware, Access, Consulting
Education
Edmonds Community College 1986 — 1989
Associate's degree, Business Administration and Management, General
Edmondson Business College 1981 — 1985
Associate's degree, Business Administration and Management, General
Sears Holdings Corporation May 2012 - Present
First Impressions Cleaning Service January 2000 - February 2012
Olan Mills November 2011 - December 2011
Convergys November 2010 - September 2011
United Exterminating November 2000 - June 2005
Skills
Technical Support, Sales, Computers, Analytic Problem Solving, Time Management, Business, Construction, Networking, Computer Repair, Leadership, CRM, Management, Cashiering, Data Entry, Order Fulfillment, Team Leadership, Computer Hardware, Access, Consulting
Education
Edmonds Community College 1986 — 1989
Associate's degree, Business Administration and Management, General
Edmondson Business College 1981 — 1985
Associate's degree, Business Administration and Management, General
Cyntoria Hunter's Convergys Experience 2011 - 2012
Job Student at Everest UniversityNorth Orlando
Industry
Experience
Convergys 2011 - 2012
Education
Everest University-North Orlando 2009 — 2012
Convergys 2011 - 2012
Education
Everest University-North Orlando 2009 — 2012
Angela Ricks's Convergys Experience 2011 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2011
Byrant T. Albridge Rehab March 2008 - February 2010
Nash Health Care Systems May 2005 - March 2008
Ilco Unican " KABA" January 1997 - May 2004
Skills
Pleasure, Get Along Well with..., Teamwork, come to work on time
Education
Everest University-Tampa 2009 — 2012
Associate of Science (A.S.), Medical Billing & Coding
Edgecombe Community College 2009 — 2009
Certificate, Current Procedural Terminology Certificate
Edgecombe Community College 2009 — 2009
Certificate, ¬¬Medical Terminology
Edgecombe Community College 2004 — 2004
Nursing Assistant, Nursing
Convergys 2011 - 2011
Byrant T. Albridge Rehab March 2008 - February 2010
Nash Health Care Systems May 2005 - March 2008
Ilco Unican " KABA" January 1997 - May 2004
Skills
Pleasure, Get Along Well with..., Teamwork, come to work on time
Education
Everest University-Tampa 2009 — 2012
Associate of Science (A.S.), Medical Billing & Coding
Edgecombe Community College 2009 — 2009
Certificate, Current Procedural Terminology Certificate
Edgecombe Community College 2009 — 2009
Certificate, ¬¬Medical Terminology
Edgecombe Community College 2004 — 2004
Nursing Assistant, Nursing
Barbara Hornsby's Convergys Experience July 2008 - December 2008
Job Lead Vacation Planner at Marriott Vacation Club International
Industry Leisure, Travel & Tourism
Experience
Marriott Vacations Worldwide December 2011 - Present
Marriott Vacations Worldwide April 2009 - January 2012
Convergys July 2008 - December 2008
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Mac, Telecommunications, Sales Operations, Marketing
Education
Everest University-South Orlando 2008 — 2009
Medical Assisting, Medical
Dr. Phillips High School 2005 — 2008
Diploma, General Studies
Marriott Vacations Worldwide December 2011 - Present
Marriott Vacations Worldwide April 2009 - January 2012
Convergys July 2008 - December 2008
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Mac, Telecommunications, Sales Operations, Marketing
Education
Everest University-South Orlando 2008 — 2009
Medical Assisting, Medical
Dr. Phillips High School 2005 — 2008
Diploma, General Studies
Carolyn Angelo's Convergys Experience October 2002 - March 2009
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Self Employed Independent Peoplesoft Consultant April 2009 - Present
Convergys October 2002 - March 2009
Convergys 2002 - 2009
Skills
Windows 98, XP & Vista, office, Microsoft Excel, PowerPoint, Outlook, 55 WPM, 140 KPM
Education
Emily Griffith Technical College 1996 — 1996
GED, GED
Boulder High School 1979 — 1982
Self Employed Independent Peoplesoft Consultant April 2009 - Present
Convergys October 2002 - March 2009
Convergys 2002 - 2009
Skills
Windows 98, XP & Vista, office, Microsoft Excel, PowerPoint, Outlook, 55 WPM, 140 KPM
Education
Emily Griffith Technical College 1996 — 1996
GED, GED
Boulder High School 1979 — 1982
Jerry Farrier's Convergys Experience November 2014 - Present
Job Advanced Technical Support, SiriusXm at Convergys
Industry Computer Hardware
Experience
Convergys November 2014 - Present
J R F Technologies January 2009 - September 2011
Enviropure tech 2010 - 2011
Self employed hospice caregiver September 2008 - October 2010
Plaza Liquor-assistant manager January 2006 - August 2009
Skills
Computer Repair, Computers, Computer consulting, Wireless Networking, Antivirus, Network Design, Data Recovery, Software Installation, instruction, Network Administration, Help Desk Support, XP, Servers, Printers, Operating Systems, Network Security, Firewalls, Maintenance & Repair, Active Directory, Peripherals, Desktop Computers, Computer Hardware, Cabling, Mac OS X, Hardware, Switches, Computer Maintenance, System Deployment, Troubleshooting, VMware, Windows, Networking, Routers, System Administration, Linux, Security, Software Documentation, Remote Desktop, Laptops, Windows Server, Workstations, Microsoft Office, Disaster Recovery, Software, HP, Technical Support, Cisco Technologies, Customer Service, VPN, Windows 7
Education
computer skills institute 2012 — 2013
A+, Network+, Security+
El Camino College 2007 — 2009
Associate of Arts (A.A.), Computer Science, Computer data systems, Cisco ccna
David Starr Jordan
Convergys November 2014 - Present
J R F Technologies January 2009 - September 2011
Enviropure tech 2010 - 2011
Self employed hospice caregiver September 2008 - October 2010
Plaza Liquor-assistant manager January 2006 - August 2009
Skills
Computer Repair, Computers, Computer consulting, Wireless Networking, Antivirus, Network Design, Data Recovery, Software Installation, instruction, Network Administration, Help Desk Support, XP, Servers, Printers, Operating Systems, Network Security, Firewalls, Maintenance & Repair, Active Directory, Peripherals, Desktop Computers, Computer Hardware, Cabling, Mac OS X, Hardware, Switches, Computer Maintenance, System Deployment, Troubleshooting, VMware, Windows, Networking, Routers, System Administration, Linux, Security, Software Documentation, Remote Desktop, Laptops, Windows Server, Workstations, Microsoft Office, Disaster Recovery, Software, HP, Technical Support, Cisco Technologies, Customer Service, VPN, Windows 7
Education
computer skills institute 2012 — 2013
A+, Network+, Security+
El Camino College 2007 — 2009
Associate of Arts (A.A.), Computer Science, Computer data systems, Cisco ccna
David Starr Jordan
Claudette Smith's Convergys Experience October 2009 - December 2009
Job Administrative Secretary at Commonwealth of Kentucky
Industry Government Administration
Experience
Commonwealth of Kentucky January 2010 - Present
Convergys October 2009 - December 2009
Center for Closing the Health Gap November 2008 - June 2009
Skills
Government, Policy, Community Outreach, Public Policy, Policy Analysis, Public Administration, Public Speaking, Legislative Relations, Research, Administration, Training, Event Planning, Nonprofits, Administrative..., Customer Service
Education
Everest University-Tampa 2008 — 2011
Associate's degree, Business Administration and Management, General
colerain high school 1967 — 1970
associated degree in business administration
Commonwealth of Kentucky January 2010 - Present
Convergys October 2009 - December 2009
Center for Closing the Health Gap November 2008 - June 2009
Skills
Government, Policy, Community Outreach, Public Policy, Policy Analysis, Public Administration, Public Speaking, Legislative Relations, Research, Administration, Training, Event Planning, Nonprofits, Administrative..., Customer Service
Education
Everest University-Tampa 2008 — 2011
Associate's degree, Business Administration and Management, General
colerain high school 1967 — 1970
associated degree in business administration
LaTasha Leigh's Convergys Experience July 2013 - Present
Job at
Industry Consumer Services
Experience
Citi June 2015 - Present
Convergys July 2013 - Present
Walmart November 2005 - June 2013
Walmart May 2005 - July 2005
Pizza Hut February 2001 - May 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Elizabeth City State University 2001 — 2005
Bachelor's Degree, Business Administration and Management, General
John A Holmes High Scholl 1997 — 2001
High School
Citi June 2015 - Present
Convergys July 2013 - Present
Walmart November 2005 - June 2013
Walmart May 2005 - July 2005
Pizza Hut February 2001 - May 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Elizabeth City State University 2001 — 2005
Bachelor's Degree, Business Administration and Management, General
John A Holmes High Scholl 1997 — 2001
High School
erika holmes's Convergys Experience November 2010 - Present
Job customer service representatives at convergys
Industry Consumer Services
Experience
convergys November 2010 - Present
McDonald's Corporation October 2006 - October 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Typing
Education
Everest University-South Orlando 2012 — 2014
valdosta high school 2004 — 2008
high school diploma, Nursing Education
convergys November 2010 - Present
McDonald's Corporation October 2006 - October 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Typing
Education
Everest University-South Orlando 2012 — 2014
valdosta high school 2004 — 2008
high school diploma, Nursing Education
Faith Sparkman-Knuckles's Convergys Experience January 2013 - Present
Job Technology Problem Resolution Specialist II at Convergys
Industry Information Technology and Services
Experience
Convergys January 2013 - Present
Christian Computer Concierge 2010 - Present
LiveOps January 2006 - March 2011
Skills
Computer Repair, Microsoft Office, Customer Driven, Customer Satisfaction, Office Management, Legal Research, Legal Documents
Education
Everest University-Tampa 2013 — 2014
Bachelor of Science (B.S.), Paralegal Studies
Florda Metropolitan University 2005 — 2007
Associate of Science (A.S.), Paralegal Studies
Convergys January 2013 - Present
Christian Computer Concierge 2010 - Present
LiveOps January 2006 - March 2011
Skills
Computer Repair, Microsoft Office, Customer Driven, Customer Satisfaction, Office Management, Legal Research, Legal Documents
Education
Everest University-Tampa 2013 — 2014
Bachelor of Science (B.S.), Paralegal Studies
Florda Metropolitan University 2005 — 2007
Associate of Science (A.S.), Paralegal Studies
Lindsey Verstraete's Convergys Experience 2005 - 2009
Job Remittance Specialist at Integrity Solution Services, Inc.
Industry Accounting
Experience
Integrity Solution Services, Inc. November 2009 - Present
Convergys 2005 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Emporia State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Integrity Solution Services, Inc. November 2009 - Present
Convergys 2005 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Emporia State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Jessica McRae's Convergys Experience October 2011 - January 2012
Job Sales Support Consultant II at Suddenlink Communications
Industry Telecommunications
Experience
Suddenlink Communications October 2012 - Present
Suddenlink Communications January 2012 - October 2012
Microtel Inn & Suites September 2011 - March 2012
Convergys October 2011 - January 2012
Taco Bell March 2008 - December 2010
Domino's Pizza September 2006 - December 2007
Smithfield's Chicken 'N Bar-B-Q August 2005 - August 2007
Skills
Management, Marketing, Marketing Strategy, Social Media Marketing, Social Networking, Proposal Writing, Presentations, Direct Sales, Sales Management, Data Entry, Microsoft Excel, Microsoft Word, Account Servicing, Profit, Strategic Financial..., Finance, Drawing, Poetry, PowerPoint, Written & Oral..., Operations Management, Contract Negotiation, Cross-functional Team..., Team Leadership, Teamwork, Time Management, Training, Sales Operations, Customer Service, Troubleshooting, Customer Satisfaction
Education
Strayer University (VA) 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Elizabeth City State University 2006 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Suddenlink Communications October 2012 - Present
Suddenlink Communications January 2012 - October 2012
Microtel Inn & Suites September 2011 - March 2012
Convergys October 2011 - January 2012
Taco Bell March 2008 - December 2010
Domino's Pizza September 2006 - December 2007
Smithfield's Chicken 'N Bar-B-Q August 2005 - August 2007
Skills
Management, Marketing, Marketing Strategy, Social Media Marketing, Social Networking, Proposal Writing, Presentations, Direct Sales, Sales Management, Data Entry, Microsoft Excel, Microsoft Word, Account Servicing, Profit, Strategic Financial..., Finance, Drawing, Poetry, PowerPoint, Written & Oral..., Operations Management, Contract Negotiation, Cross-functional Team..., Team Leadership, Teamwork, Time Management, Training, Sales Operations, Customer Service, Troubleshooting, Customer Satisfaction
Education
Strayer University (VA) 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Elizabeth City State University 2006 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Kimberly Byron's Convergys Experience April 2014 - Present
Job Student at Everest InstituteJonesboro
Industry Hospital & Health Care
Experience
Convergys April 2014 - Present
Education
Everest Institute-Jonesboro 2013 — 2014
Nursing Assistant/Aide and Patient Care Assistant/Aide
Convergys April 2014 - Present
Education
Everest Institute-Jonesboro 2013 — 2014
Nursing Assistant/Aide and Patient Care Assistant/Aide
Cynthia Thornton's Convergys Experience June 2007 - March 2008
Job Financial Services Professional
Industry Financial Services
Experience
North American Bancard 2008 - 2014
Convergys June 2007 - March 2008
Skills
Customer Service, Research, Quality Assurance, Call Centers, Technical Support, Help Desk Support, Data Entry
Education
Everest Institute-Southfield 2005 — 2007
Associate of Science (AS)
North American Bancard 2008 - 2014
Convergys June 2007 - March 2008
Skills
Customer Service, Research, Quality Assurance, Call Centers, Technical Support, Help Desk Support, Data Entry
Education
Everest Institute-Southfield 2005 — 2007
Associate of Science (AS)
Kathy Kumer's Convergys Experience August 2005 - April 2006
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Valley Eye Clinic 2008 - 2009
Convergys August 2005 - April 2006
Linens N Things April 2001 - June 2003
Skills
Medical Terminology, Customer Experience, Multi-line Phone, Cash Register, Cash Handling, Merchandising, Customer Satisfaction
Education
Fayetteville Technical Community College 2012 — 2013
Medical Office Administration, Medical Coding Specialist, Medical Billing and Coding, A
Western Wyoming Community College 1992 — 1995
Associate of Arts and Sciences (A.A.S.), Healthcare
Valley Eye Clinic 2008 - 2009
Convergys August 2005 - April 2006
Linens N Things April 2001 - June 2003
Skills
Medical Terminology, Customer Experience, Multi-line Phone, Cash Register, Cash Handling, Merchandising, Customer Satisfaction
Education
Fayetteville Technical Community College 2012 — 2013
Medical Office Administration, Medical Coding Specialist, Medical Billing and Coding, A
Western Wyoming Community College 1992 — 1995
Associate of Arts and Sciences (A.A.S.), Healthcare
Eric Secrest's Convergys Experience April 2006 - June 2010
Job IT Support Professional
Industry Information Technology and Services
Experience
Unisys January 2015 - Present
Allconnect 2009 - 2011
Convergys April 2006 - June 2010
Air Force January 2001 - October 2006
Skills
Cisco Routers, LAN-WAN, TCP/IP, VPN, SAN, Ethernet, Windows XP, Windows 7, Windows Server, Windows Vista, Windows 8, SMTP, IPSec, Microsoft Office, IMAP, Modems, Printers, Hard Drives, Computer Hardware, Computer Science, Computer Repair, Computer Network..., Computer Proficiency, Computer Maintenance, Troubleshooting, Technical Support, Active Directory, Servers, Operating Systems, Help Desk Support, Hardware, Microsoft Exchange, System Administration, Network Administration, Windows, Software Installation, DNS, DHCP, Data Center, Disaster Recovery, Wireless Networking, IT Service Management, Virtualization, System Deployment, Network Security, Networking, Routers
Education
Everest University-Brandon 2011 — 2015
Bachelor's Degree, CIS - Networking
Unisys January 2015 - Present
Allconnect 2009 - 2011
Convergys April 2006 - June 2010
Air Force January 2001 - October 2006
Skills
Cisco Routers, LAN-WAN, TCP/IP, VPN, SAN, Ethernet, Windows XP, Windows 7, Windows Server, Windows Vista, Windows 8, SMTP, IPSec, Microsoft Office, IMAP, Modems, Printers, Hard Drives, Computer Hardware, Computer Science, Computer Repair, Computer Network..., Computer Proficiency, Computer Maintenance, Troubleshooting, Technical Support, Active Directory, Servers, Operating Systems, Help Desk Support, Hardware, Microsoft Exchange, System Administration, Network Administration, Windows, Software Installation, DNS, DHCP, Data Center, Disaster Recovery, Wireless Networking, IT Service Management, Virtualization, System Deployment, Network Security, Networking, Routers
Education
Everest University-Brandon 2011 — 2015
Bachelor's Degree, CIS - Networking
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT