Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Amanda Chambliss Amanda Chambliss's Convergys Experience January 2007 - October 2007
Job Property Management & Marketing
Industry Marketing and Advertising
Experience
Chattanooga College August 2015 - Present
Cima September 2012 - Present
Vantage Management February 2014 - August 2015
America's Best Care Plus, Inc. February 2013 - February 2014
ITT Technical Institute September 2011 - November 2012
Color Craft Studios October 2007 - August 2011
Convergys January 2007 - October 2007
Randy's Restaurant April 2001 - January 2007
Skills
Admissions, Enrollment Management, Student Recruiting, Customer Service, Retaining Customers, Adult Education, Student Engagement, Sales, Marketing, Call Centers, Pharmaceutical Sales, Cold Calling, Customer Follow-up, Sales Presentations
Education
San Diego Christian College 1999 — 2000
Dade County High School 1995 — 1999
Chattanooga College August 2015 - Present
Cima September 2012 - Present
Vantage Management February 2014 - August 2015
America's Best Care Plus, Inc. February 2013 - February 2014
ITT Technical Institute September 2011 - November 2012
Color Craft Studios October 2007 - August 2011
Convergys January 2007 - October 2007
Randy's Restaurant April 2001 - January 2007
Skills
Admissions, Enrollment Management, Student Recruiting, Customer Service, Retaining Customers, Adult Education, Student Engagement, Sales, Marketing, Call Centers, Pharmaceutical Sales, Cold Calling, Customer Follow-up, Sales Presentations
Education
San Diego Christian College 1999 — 2000
Dade County High School 1995 — 1999
Sebastian LaTempa Sebastian LaTempa's Convergys Experience August 2009 - June 2014
Job Sr. Support Analyst/Jr. Admin at Origami Owl
Industry Information Technology and Services
Experience
Origami Owl Custom Jewelry June 2014 - Present
Convergys August 2009 - June 2014
Canyon State Transmissions September 2007 - August 2009
AT&T September 2006 - June 2007
2Wire August 2005 - August 2006
Skills
Active Directory, Group Policy, Windows Server, Technical Support, OS X, Computer Hardware, Hardware, VMware, DHCP, DNS, IT Solutions, TCP/IP, VMware ESX, Network Administration, SAN, LAN-WAN, Windows 7, VPN, VLAN, NAS, Mac OS X Server, Ubuntu, Shell Scripting, Batch Programming, Powershell, Cisco Routers, Cisco MDS SAN switches, Hubs, Dell PowerEdge Servers, Wireless Access, Altiris Deployment..., Symantec Endpoint..., Norton Ghost, Ghost Imaging, MDS, WSUS, Computer Hardware..., Network Hardware, Spiceworks
Education
Scottsdale Community College 2005 — 2007
Computer Science
Desert Mountain High School 2001 — 2005
Origami Owl Custom Jewelry June 2014 - Present
Convergys August 2009 - June 2014
Canyon State Transmissions September 2007 - August 2009
AT&T September 2006 - June 2007
2Wire August 2005 - August 2006
Skills
Active Directory, Group Policy, Windows Server, Technical Support, OS X, Computer Hardware, Hardware, VMware, DHCP, DNS, IT Solutions, TCP/IP, VMware ESX, Network Administration, SAN, LAN-WAN, Windows 7, VPN, VLAN, NAS, Mac OS X Server, Ubuntu, Shell Scripting, Batch Programming, Powershell, Cisco Routers, Cisco MDS SAN switches, Hubs, Dell PowerEdge Servers, Wireless Access, Altiris Deployment..., Symantec Endpoint..., Norton Ghost, Ghost Imaging, MDS, WSUS, Computer Hardware..., Network Hardware, Spiceworks
Education
Scottsdale Community College 2005 — 2007
Computer Science
Desert Mountain High School 2001 — 2005
Sharee Mitchell Sharee Mitchell's Convergys Experience November 2009 - March 2011
Job Customer Solutions Specialist
Industry Consumer Services
Experience
eBay Inc March 2011 - Present
Convergys November 2009 - March 2011
Sport Chalet October 2009 - August 2010
Autumn Ridge Dental April 2009 - December 2009
Skills
Cashiering, Call Centers, Retail, Organization, Email, Time & Attendance, Team Building, Telephone Skills, Customer Service, Customer Engagement, Document Management, Customer Retention, Customer Experience
Education
Salt Lake Community College 2008 — 2014
Associate of Science (AS), General studies
eBay Inc March 2011 - Present
Convergys November 2009 - March 2011
Sport Chalet October 2009 - August 2010
Autumn Ridge Dental April 2009 - December 2009
Skills
Cashiering, Call Centers, Retail, Organization, Email, Time & Attendance, Team Building, Telephone Skills, Customer Service, Customer Engagement, Document Management, Customer Retention, Customer Experience
Education
Salt Lake Community College 2008 — 2014
Associate of Science (AS), General studies
Dwayne Dugas Dwayne Dugas's Convergys Experience September 2006 - May 2009
Job Information Technology Professional
Industry Information Technology and Services
Experience
DaVita August 2010 - June 2014
Convergys September 2006 - May 2009
Convergys February 2005 - August 2006
Convergys February 2005 - September 2005
Convergys November 2003 - February 2005
Convergys March 2001 - November 2003
Convergys January 1997 - March 2001
Convergys December 1989 - March 2001
Siemens May 1987 - December 1989
Sears, Roebuck and Co. August 1987 - March 1989
Skills
Software Documentation, Testing, Solaris, SDLC, HTML, Databases, Oracle, Integration, SQL, Test Planning, User Acceptance Testing, Unix, Troubleshooting, Quality Center, Process Improvement, XP, Lotus Notes, Quality Assurance, Linux, System Administration, Business Analysis, Agile Methodologies, Visio, XML, Operating Systems, Requirements Analysis, Test Cases, Weblogic, Test Automation, Access, Management, AIX, Project Management
Education
Florida Technical College 1987 — 1987
Diploma, Computer Electronics Technology
Seminole State College of Florida
AS, Information Technology
DaVita August 2010 - June 2014
Convergys September 2006 - May 2009
Convergys February 2005 - August 2006
Convergys February 2005 - September 2005
Convergys November 2003 - February 2005
Convergys March 2001 - November 2003
Convergys January 1997 - March 2001
Convergys December 1989 - March 2001
Siemens May 1987 - December 1989
Sears, Roebuck and Co. August 1987 - March 1989
Skills
Software Documentation, Testing, Solaris, SDLC, HTML, Databases, Oracle, Integration, SQL, Test Planning, User Acceptance Testing, Unix, Troubleshooting, Quality Center, Process Improvement, XP, Lotus Notes, Quality Assurance, Linux, System Administration, Business Analysis, Agile Methodologies, Visio, XML, Operating Systems, Requirements Analysis, Test Cases, Weblogic, Test Automation, Access, Management, AIX, Project Management
Education
Florida Technical College 1987 — 1987
Diploma, Computer Electronics Technology
Seminole State College of Florida
AS, Information Technology
Jack Musgrove Jack Musgrove's Convergys Experience August 2002 - July 2003
Job Inside Sales Manager at SoftNAS
Industry Information Technology and Services
Experience
SoftNAS January 2015 - Present
Dell November 2014 - January 2015
IHS April 2014 - September 2014
Apple July 2010 - December 2013
SHI International Corp. October 2008 - May 2010
Dell April 2004 - April 2008
Convergys August 2002 - July 2003
STANROY MUSIC CENTER September 1996 - May 2002
Skills
Account Management, Direct Sales, Salesforce.com, Computers, Computer Hardware, Operating Systems, Microsoft Technologies, Microsoft Licensing, Apple, Cold Calling, Call Center, Software Solution Sales, Inbound Lead Generation, Customer Acquisition, Customer Service, Microsoft CRM, Outlook, Reseller/VAR Networks, Sales, Solution Selling, SaaS, Channel Partners, Sales Process, Software Industry, Enterprise Software, Customer Retention, Professional Services, Cloud Computing, CRM, Sales Presentations, Customer Experience, Building Relationships, Inside Sales, Channel Sales, Business Development, Pre-sales, Information Technology, SMB, Demand Generation, Customer Satisfaction, B2B, Lead Generation, Sales Operations
Education
San Francisco State University 1991 — 1993
BA, Anthropology
EMPIRE COLLEGE 2001 — 2002
Computer Support Specialist, COMPUTER SUPPORT SPECIALIST PROGRAM
SoftNAS January 2015 - Present
Dell November 2014 - January 2015
IHS April 2014 - September 2014
Apple July 2010 - December 2013
SHI International Corp. October 2008 - May 2010
Dell April 2004 - April 2008
Convergys August 2002 - July 2003
STANROY MUSIC CENTER September 1996 - May 2002
Skills
Account Management, Direct Sales, Salesforce.com, Computers, Computer Hardware, Operating Systems, Microsoft Technologies, Microsoft Licensing, Apple, Cold Calling, Call Center, Software Solution Sales, Inbound Lead Generation, Customer Acquisition, Customer Service, Microsoft CRM, Outlook, Reseller/VAR Networks, Sales, Solution Selling, SaaS, Channel Partners, Sales Process, Software Industry, Enterprise Software, Customer Retention, Professional Services, Cloud Computing, CRM, Sales Presentations, Customer Experience, Building Relationships, Inside Sales, Channel Sales, Business Development, Pre-sales, Information Technology, SMB, Demand Generation, Customer Satisfaction, B2B, Lead Generation, Sales Operations
Education
San Francisco State University 1991 — 1993
BA, Anthropology
EMPIRE COLLEGE 2001 — 2002
Computer Support Specialist, COMPUTER SUPPORT SPECIALIST PROGRAM
Ainara Nieves's Convergys Experience January 2011 - January 2014
Job REALTOR with Olde Town Brokers
Industry Real Estate
Experience
Olde Town Brokers 2013 - Present
Convergys January 2011 - January 2014
Convergys October 2010 - January 2011
Convergys November 2009 - October 2010
Bennigan's Grill & Tavern June 2008 - September 2009
Bennigan's Grill & Tavern July 1998 - July 2008
Trinity Tile Group January 2007 - March 2008
Bennigan's Grill & Tavern 2001 - 2008
Skills
Bilingual-Spanish, Mentoring, Training & Development, Adobe PhotoShop &..., Microsoft Office, Inventory Management, Managing Employees, Managing Groups, Managing Creative Teams, Training Coordination, Report Writing, Program Facilitation, Large Group Facilitation, Training Delivery, Interior Design, Hand Drawing, Construction Drawings, Blended Learning, Teaching Adults, Quality Auditing, Customer Service..., Management, Training, Onboarding, Call Centers, PowerPoint, Customer Experience, Interviews, Performance Management, Microsoft Excel, Job Coaching, Soft Skills, Employee Engagement, Career Development, Human Resources, New Hire Orientations, Instructor-led Training, Team Building, Employee Training, Payroll, Project Management, Workshop Facilitation, Customer Service
Education
International Academy Of Design & Technology 2003 — 2006
Bachelor of Fine Arts, Interior Design, 4.0
Seminole State College of Florida 2000 — 2003
Associate of Arts, Studio Art
Olde Town Brokers 2013 - Present
Convergys January 2011 - January 2014
Convergys October 2010 - January 2011
Convergys November 2009 - October 2010
Bennigan's Grill & Tavern June 2008 - September 2009
Bennigan's Grill & Tavern July 1998 - July 2008
Trinity Tile Group January 2007 - March 2008
Bennigan's Grill & Tavern 2001 - 2008
Skills
Bilingual-Spanish, Mentoring, Training & Development, Adobe PhotoShop &..., Microsoft Office, Inventory Management, Managing Employees, Managing Groups, Managing Creative Teams, Training Coordination, Report Writing, Program Facilitation, Large Group Facilitation, Training Delivery, Interior Design, Hand Drawing, Construction Drawings, Blended Learning, Teaching Adults, Quality Auditing, Customer Service..., Management, Training, Onboarding, Call Centers, PowerPoint, Customer Experience, Interviews, Performance Management, Microsoft Excel, Job Coaching, Soft Skills, Employee Engagement, Career Development, Human Resources, New Hire Orientations, Instructor-led Training, Team Building, Employee Training, Payroll, Project Management, Workshop Facilitation, Customer Service
Education
International Academy Of Design & Technology 2003 — 2006
Bachelor of Fine Arts, Interior Design, 4.0
Seminole State College of Florida 2000 — 2003
Associate of Arts, Studio Art
Rachelle Pugh Rachelle Pugh's Convergys Experience May 2004 - August 2004
Job Business Systems Analyst at JPMorgan Chase
Industry Information Technology and Services
Experience
JPMorgan Chase April 2008 - Present
CheckFree November 2006 - April 2008
CheckFree June 2005 - November 2006
MessagePro August 2004 - June 2005
Convergys May 2004 - August 2004
Skills
Business Analysis, SDLC, Business Requirements, Visio, Requirements Gathering, Business Process..., Quality Assurance, CRM, Project Management, Project Portfolio..., Analysis, Management, Product Management, Requirements Analysis, Software Development, Software Documentation, Process Improvement
Education
Sam Houston State University 1999 — 2003
Bachelor of Applied Science (BASc), Computer and Information Sciences and Support Services
JPMorgan Chase April 2008 - Present
CheckFree November 2006 - April 2008
CheckFree June 2005 - November 2006
MessagePro August 2004 - June 2005
Convergys May 2004 - August 2004
Skills
Business Analysis, SDLC, Business Requirements, Visio, Requirements Gathering, Business Process..., Quality Assurance, CRM, Project Management, Project Portfolio..., Analysis, Management, Product Management, Requirements Analysis, Software Development, Software Documentation, Process Improvement
Education
Sam Houston State University 1999 — 2003
Bachelor of Applied Science (BASc), Computer and Information Sciences and Support Services
David Jenik David Jenik's Convergys Experience March 2013 - Present
Job Experienced Customer Support and Problem Resolution
Industry Consumer Services
Experience
Convergys March 2013 - Present
Self Employed January 2012 - December 2014
Tourico Holidays May 2007 - December 2011
Apple One Temp Agency August 2002 - May 2007
RGIS Inventory Specialists June 1998 - February 2002
K-Mart Corporation August 1997 - June 1998
Weber Properties August 1993 - August 1997
Skills
Outlook, Excel, Word, 45+ WPM, Typing, 10 Key, Self-directed, Innovator, Visionary, Internet Explorer, Firefox, Chrome, Gmail, Google Docs, Office Equipment, Fax, Organizing, Punctual, Observant, Open-minded, Hard Worker, Intelligent, Focus On Results, Blogger, Twitter, Facebook, WordPress, Google+, Tumblr, StumbleUpon, 11k+ KPH 10 Key, Collating, Office Equipment..., Email, Microsoft Excel, Computer-literate..., Handle Multiple..., Work Independently with..., Strongly self-motivated, Microsoft Word, Phone Etiquette, Ten Key, Data Entry, Clerical Work, File Management, Clerical Skills, Customer Service, Hotels, Customer Satisfaction, Management
Education
Seminole Community College 2002 — 2002
Computer Networking
Valencia Community College 1995 — 1996
University High School 1991 — 1995
Convergys March 2013 - Present
Self Employed January 2012 - December 2014
Tourico Holidays May 2007 - December 2011
Apple One Temp Agency August 2002 - May 2007
RGIS Inventory Specialists June 1998 - February 2002
K-Mart Corporation August 1997 - June 1998
Weber Properties August 1993 - August 1997
Skills
Outlook, Excel, Word, 45+ WPM, Typing, 10 Key, Self-directed, Innovator, Visionary, Internet Explorer, Firefox, Chrome, Gmail, Google Docs, Office Equipment, Fax, Organizing, Punctual, Observant, Open-minded, Hard Worker, Intelligent, Focus On Results, Blogger, Twitter, Facebook, WordPress, Google+, Tumblr, StumbleUpon, 11k+ KPH 10 Key, Collating, Office Equipment..., Email, Microsoft Excel, Computer-literate..., Handle Multiple..., Work Independently with..., Strongly self-motivated, Microsoft Word, Phone Etiquette, Ten Key, Data Entry, Clerical Work, File Management, Clerical Skills, Customer Service, Hotels, Customer Satisfaction, Management
Education
Seminole Community College 2002 — 2002
Computer Networking
Valencia Community College 1995 — 1996
University High School 1991 — 1995
Richard Quintero Richard Quintero's Convergys Experience August 2000 - November 2002
Job Benefits Specialist at UnitedHealth Group
Industry Insurance
Experience
UnitedHealth Group June 2015 - Present
Kohl's Department Stores October 2010 - April 2015
Kohl's Department Stores November 2011 - February 2013
Kohl's Department Stores October 2010 - November 2011
Sears Holdings Corporation April 2007 - September 2010
Lowe's Home Improvement January 2003 - April 2007
Convergys August 2000 - November 2002
Skills
Data Entry, Escalation Resolution, Collections, Appointment Scheduling, Product Knowledge, Sales, Web Support, Customer Service, Corporate Fraud..., Spreadsheets, Fax, Loss Prevention, Negotiation, Troubleshooting, Microsoft Excel, Microsoft Office, Microsoft Word, Call Centers, DOS, Telephone Skills, Merchandising, Inventory Management
Education
Douglas MacArthur. High school 1999 — 2002
Biology, General
San Antonio College
UnitedHealth Group June 2015 - Present
Kohl's Department Stores October 2010 - April 2015
Kohl's Department Stores November 2011 - February 2013
Kohl's Department Stores October 2010 - November 2011
Sears Holdings Corporation April 2007 - September 2010
Lowe's Home Improvement January 2003 - April 2007
Convergys August 2000 - November 2002
Skills
Data Entry, Escalation Resolution, Collections, Appointment Scheduling, Product Knowledge, Sales, Web Support, Customer Service, Corporate Fraud..., Spreadsheets, Fax, Loss Prevention, Negotiation, Troubleshooting, Microsoft Excel, Microsoft Office, Microsoft Word, Call Centers, DOS, Telephone Skills, Merchandising, Inventory Management
Education
Douglas MacArthur. High school 1999 — 2002
Biology, General
San Antonio College
Travis Priest Travis Priest's Convergys Experience May 2010 - August 2010
Job Programmer at GenComm
Industry Computer Software
Experience
GENCOMM February 2015 - Present
Integrated Services Group June 2011 - February 2015
Convergys May 2010 - August 2010
Teleperformance October 2007 - May 2009
Skills
Java, JavaScript, PHP, SQL, CompTIA A+ Certification, Website Development, Linux, Windows, Mac, IC3 Certification, Microsoft Office, Proficient Typing Skills, Computer Hardware, Customer Service, Team Leadership, Technical Support, Windows 7, Management
Education
Salt Lake Community College 2011 — 2014
Associate of Science (A.S.), Computer Science
GENCOMM February 2015 - Present
Integrated Services Group June 2011 - February 2015
Convergys May 2010 - August 2010
Teleperformance October 2007 - May 2009
Skills
Java, JavaScript, PHP, SQL, CompTIA A+ Certification, Website Development, Linux, Windows, Mac, IC3 Certification, Microsoft Office, Proficient Typing Skills, Computer Hardware, Customer Service, Team Leadership, Technical Support, Windows 7, Management
Education
Salt Lake Community College 2011 — 2014
Associate of Science (A.S.), Computer Science
Scott Linn Scott Linn's Convergys Experience August 2006 - February 2008
Job Project Manager at Action Facilities Management
Industry Logistics and Supply Chain
Experience
Action Facilities Management August 2015 - Present
Linn Enterprises February 2009 - Present
Superior Group May 2014 - June 2015
Nellson Nutraceutical September 2013 - January 2014
RL Global Logistics November 2012 - August 2013
CR England November 2012 - May 2013
Zagg, Inc February 2008 - August 2012
Convergys August 2006 - February 2008
Page Brake Warehouse November 2003 - August 2006
Storagetek, Inc July 2001 - November 2002
Skills
Logistics Management, Inventory Control, Negotiation, Freight, Transportation, Key Account Management, Customs Regulations, Leadership, Quality Assurance, Distribution Strategies, Freight/Carrier..., Database Administration, Sales Order Processing, Big Box Distribution, NMFC/Harmonized Tariff, Distribution Operations, Risk/Liability Reduction, Shipping & Receiving, Importing/Exporting, Problem Solving, Project Management, Management, Logistics, Customer Service, Account Management, Team Building, Sales, Team Leadership, Training, Human Resources
Education
Heald Institute of Technology 1987 — 1990
Associates Degree, Applied Electronics & PC Repair
San Francisco State University 1985 — 1989
Associate's degree, Business / Applied Electronics
Action Facilities Management August 2015 - Present
Linn Enterprises February 2009 - Present
Superior Group May 2014 - June 2015
Nellson Nutraceutical September 2013 - January 2014
RL Global Logistics November 2012 - August 2013
CR England November 2012 - May 2013
Zagg, Inc February 2008 - August 2012
Convergys August 2006 - February 2008
Page Brake Warehouse November 2003 - August 2006
Storagetek, Inc July 2001 - November 2002
Skills
Logistics Management, Inventory Control, Negotiation, Freight, Transportation, Key Account Management, Customs Regulations, Leadership, Quality Assurance, Distribution Strategies, Freight/Carrier..., Database Administration, Sales Order Processing, Big Box Distribution, NMFC/Harmonized Tariff, Distribution Operations, Risk/Liability Reduction, Shipping & Receiving, Importing/Exporting, Problem Solving, Project Management, Management, Logistics, Customer Service, Account Management, Team Building, Sales, Team Leadership, Training, Human Resources
Education
Heald Institute of Technology 1987 — 1990
Associates Degree, Applied Electronics & PC Repair
San Francisco State University 1985 — 1989
Associate's degree, Business / Applied Electronics
Jethro Hopgood Jethro Hopgood's Convergys Experience April 2007 - May 2008
Job State Response Agent at Equifax Workforce Solutions
Industry
Experience
Equifax Workforce Solutions January 2015 - Present
Ingersoll Rand 2014 - January 2015
ADJUSTERS GROUP, LLC May 2009 - November 2013
ADJUSTERS GROUP, LLC May 2007 - May 2009
Convergys April 2007 - May 2008
The Main Ingredient April 2004 - December 2007
STOVER MEDICAL January 2002 - April 2004
American Kidney Fund January 1996 - June 2002
Skills
Customer Service, Security, Help Desk Support, Adobe Creative Suite, Video Editing, Program Management, Document Imaging, Microsoft Word 2010, Windows XP Pro, Windows 7, Microsoft Office 2007, PC Basics, Computer Hardware Tech, Technical Support, Insurance, Spreadsheets, Claim, Physical Security, Telephone Skills, Clerical Skills, Security Management, Data Entry, Computer Repair, 10 Key, Training, Security, Access, Organization, Microsoft Office 2003, Computer Hardware..., Critical Thinking, Office 2010, Scanners, Home Networking, Microsoft Publisher, Office Equipment, Google Chrome, File Management, Criminology, Internet Explorer, Microsoft Operating..., Loss Prevention, Highly detail oriented, Outlook Express, Firefox, Windows Vista, Multi-line Phone, Appointment Scheduling, Microsoft Works, Wordperfect
Education
University of Missouri-Saint Louis 2014 — 2016
Sanford-Brown College-Hazelwood
ASSOCIATES OF APPLIED SCIENCE, Criminal Justice
Equifax Workforce Solutions January 2015 - Present
Ingersoll Rand 2014 - January 2015
ADJUSTERS GROUP, LLC May 2009 - November 2013
ADJUSTERS GROUP, LLC May 2007 - May 2009
Convergys April 2007 - May 2008
The Main Ingredient April 2004 - December 2007
STOVER MEDICAL January 2002 - April 2004
American Kidney Fund January 1996 - June 2002
Skills
Customer Service, Security, Help Desk Support, Adobe Creative Suite, Video Editing, Program Management, Document Imaging, Microsoft Word 2010, Windows XP Pro, Windows 7, Microsoft Office 2007, PC Basics, Computer Hardware Tech, Technical Support, Insurance, Spreadsheets, Claim, Physical Security, Telephone Skills, Clerical Skills, Security Management, Data Entry, Computer Repair, 10 Key, Training, Security, Access, Organization, Microsoft Office 2003, Computer Hardware..., Critical Thinking, Office 2010, Scanners, Home Networking, Microsoft Publisher, Office Equipment, Google Chrome, File Management, Criminology, Internet Explorer, Microsoft Operating..., Loss Prevention, Highly detail oriented, Outlook Express, Firefox, Windows Vista, Multi-line Phone, Appointment Scheduling, Microsoft Works, Wordperfect
Education
University of Missouri-Saint Louis 2014 — 2016
Sanford-Brown College-Hazelwood
ASSOCIATES OF APPLIED SCIENCE, Criminal Justice
Susan Argyle Susan Argyle's Convergys Experience August 2013 - November 2013
Job Missionary at The Church of Jesus Christ of Latter Day Saints
Industry
Experience
The Church of Jesus Christ of Latter Day Saints December 2014 - Present
The Law Office of Davis & Jones February 2014 - December 2014
Self Managed January 2010 - December 2014
Convergys August 2013 - November 2013
Education
Itineris Early College High School 2011 — 2013
High School Diploma
Salt Lake Community College 2011 — 2013
Associate's Degree, General Studies
The Church of Jesus Christ of Latter Day Saints December 2014 - Present
The Law Office of Davis & Jones February 2014 - December 2014
Self Managed January 2010 - December 2014
Convergys August 2013 - November 2013
Education
Itineris Early College High School 2011 — 2013
High School Diploma
Salt Lake Community College 2011 — 2013
Associate's Degree, General Studies
Amanda Goolsby Amanda Goolsby's Convergys Experience June 2012 - February 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys June 2012 - February 2013
TJX June 2006 - October 2007
Education
Sanford-Brown College 2008 — 2010
Associate of Science (A.S.), Medical Insurance Coding Specialist/Coder
Convergys June 2012 - February 2013
TJX June 2006 - October 2007
Education
Sanford-Brown College 2008 — 2010
Associate of Science (A.S.), Medical Insurance Coding Specialist/Coder
J.T. Thornton J.T. Thornton's Convergys Experience January 2007 - May 2011
Job Apple
Industry Telecommunications
Experience
Apple August 2013 - Present
Comcast May 2011 - July 2013
Convergys January 2007 - May 2011
Convergys November 2004 - January 2007
Convergys April 2000 - November 2004
Skills
CMS, Avaya, IMS, Safari, CSG, CRDB, Citrix, SharePoint, Amdocs Clarify, IEX, BTS, Aceyus, Microsoft Office, Microsoft Excel, Mac OS, Windows, Outlook, Contact Centers, Leadership Development, Workforce Management, Technical Support, Customer Satisfaction, Call Centers, Customer Retention, Help Desk Support, Troubleshooting, Management, VoIP, Training, Sales, Time Management, Coaching, Operations Management, Wireless, Call Center Development, Customer Experience, IP, Telephony, Leadership, Service Delivery, Broadband, Customer Service, Vendor Management, Telecommunications, Performance Management, Team Leadership, IVR, BPO, Outsourcing, CRM
Education
CompTia, Convergys Technical Training Center 2001 — 2004
Seminole High School 1993 — 1997
Seminole State College
Apple August 2013 - Present
Comcast May 2011 - July 2013
Convergys January 2007 - May 2011
Convergys November 2004 - January 2007
Convergys April 2000 - November 2004
Skills
CMS, Avaya, IMS, Safari, CSG, CRDB, Citrix, SharePoint, Amdocs Clarify, IEX, BTS, Aceyus, Microsoft Office, Microsoft Excel, Mac OS, Windows, Outlook, Contact Centers, Leadership Development, Workforce Management, Technical Support, Customer Satisfaction, Call Centers, Customer Retention, Help Desk Support, Troubleshooting, Management, VoIP, Training, Sales, Time Management, Coaching, Operations Management, Wireless, Call Center Development, Customer Experience, IP, Telephony, Leadership, Service Delivery, Broadband, Customer Service, Vendor Management, Telecommunications, Performance Management, Team Leadership, IVR, BPO, Outsourcing, CRM
Education
CompTia, Convergys Technical Training Center 2001 — 2004
Seminole High School 1993 — 1997
Seminole State College
Cedric C. Cedric C.'s Convergys Experience July 2004 - July 2007
Job Business Process Analyst at KBR, Inc.
Industry Construction
Experience
KBR, Inc. January 2015 - Present
KBR, Inc. July 2013 - January 2015
Service Corporation International January 2010 - July 2013
Service Corporation International July 2007 - January 2010
Convergys July 2004 - July 2007
US Army May 2001 - December 2004
Skills
Process Improvement, MS Project, Active Directory, Visio, Troubleshooting, Software Documentation, IT Project Management, Performance Improvement, Software Development, Organizational..., Management, Business Process, Security Clearance, Wireless Broadband, Team Leadership, IT Management, Vendor Management, Integration, IT Strategy, Team Building, SDLC, Business Process..., Project Planning, Requirements Analysis, Service Delivery, Training, Blackberry Enterprise..., HP, Change Management, Business Analysis, IT Service Management, System Deployment, Windows 7, Microsoft Exchange, Information Technology, Cisco Technologies, Leadership, Windows, Project Management, Customer Service, Strategic Planning, Coaching, Microsoft Office, Public Speaking
Education
University of Phoenix 2009 — 2011
University of Phoenix, Information Technology, 3.6
San Jacinto College 2008 — 2009
Associate, General
KBR, Inc. January 2015 - Present
KBR, Inc. July 2013 - January 2015
Service Corporation International January 2010 - July 2013
Service Corporation International July 2007 - January 2010
Convergys July 2004 - July 2007
US Army May 2001 - December 2004
Skills
Process Improvement, MS Project, Active Directory, Visio, Troubleshooting, Software Documentation, IT Project Management, Performance Improvement, Software Development, Organizational..., Management, Business Process, Security Clearance, Wireless Broadband, Team Leadership, IT Management, Vendor Management, Integration, IT Strategy, Team Building, SDLC, Business Process..., Project Planning, Requirements Analysis, Service Delivery, Training, Blackberry Enterprise..., HP, Change Management, Business Analysis, IT Service Management, System Deployment, Windows 7, Microsoft Exchange, Information Technology, Cisco Technologies, Leadership, Windows, Project Management, Customer Service, Strategic Planning, Coaching, Microsoft Office, Public Speaking
Education
University of Phoenix 2009 — 2011
University of Phoenix, Information Technology, 3.6
San Jacinto College 2008 — 2009
Associate, General
Andrew Tyckoson Andrew Tyckoson's Convergys Experience August 2006 - July 2007
Job Database Intern at RER Financial Consulting
Industry Political Organization
Experience
RER Financial Consulting September 2013 - Present
Michaels Stores, Inc. May 2012 - Present
RE/MAX Central Realty May 2010 - August 2010
Convergys August 2006 - July 2007
Skills
Research, Microsoft Office, Social Media, Public Speaking, Politics, PowerPoint, Microsoft Excel, Microsoft Word, Political Science, English, Event Planning, Public Relations, Editing, Social Networking
Education
Seminole Community College 2006 — 2011
Associate of Arts (AA), Political Communication
Lake Mary High School 2002 — 2006
Diploma
RER Financial Consulting September 2013 - Present
Michaels Stores, Inc. May 2012 - Present
RE/MAX Central Realty May 2010 - August 2010
Convergys August 2006 - July 2007
Skills
Research, Microsoft Office, Social Media, Public Speaking, Politics, PowerPoint, Microsoft Excel, Microsoft Word, Political Science, English, Event Planning, Public Relations, Editing, Social Networking
Education
Seminole Community College 2006 — 2011
Associate of Arts (AA), Political Communication
Lake Mary High School 2002 — 2006
Diploma
STERLING PARKER STERLING PARKER's Convergys Experience September 2009 - Present
Job Student at Salt Lake Community College
Industry Civil Engineering
Experience
Convergys September 2009 - Present
Costco Wholesale April 2009 - November 2009
Skills
CAD, Revit, MicroStation, Computer Proficiency, Customer Service, Cisco Technologies, Technical Support
Education
Salt Lake Community College 2011 — 2015
Associate of Arts and Sciences (AAS), Drafting/Design Engineering Technologies/Technicians
Taylorsville High School 2003 — 2005
GED, General Studies
Convergys September 2009 - Present
Costco Wholesale April 2009 - November 2009
Skills
CAD, Revit, MicroStation, Computer Proficiency, Customer Service, Cisco Technologies, Technical Support
Education
Salt Lake Community College 2011 — 2015
Associate of Arts and Sciences (AAS), Drafting/Design Engineering Technologies/Technicians
Taylorsville High School 2003 — 2005
GED, General Studies
Travis Holman Travis Holman's Convergys Experience September 2010 - January 2011
Job Assembly Worker at Merit Medical Systems, Inc.
Industry Staffing and Recruiting
Experience
Merit Medical Systems, Inc. July 2014 - Present
Elwood Staffing Services, Inc. March 2014 - Present
Teleperformance August 2013 - February 2014
Walmart June 2012 - August 2013
Fairchild Semiconductor March 2011 - June 2012
Convergys September 2010 - January 2011
Walmart March 2007 - September 2010
McDonald's Corporation August 2006 - March 2007
Skills
Customer Service, Technical Support, Typing, Close Attention to..., Cash Register, Retail, People-oriented, Work in A Fast Paced..., Learning Quickly, Computer Proficiency
Education
Salt Lake Community College 2003 — 2003
General Education Diploma
Riverton High School 2000 — 2001
Debate, Drama and English
Merit Medical Systems, Inc. July 2014 - Present
Elwood Staffing Services, Inc. March 2014 - Present
Teleperformance August 2013 - February 2014
Walmart June 2012 - August 2013
Fairchild Semiconductor March 2011 - June 2012
Convergys September 2010 - January 2011
Walmart March 2007 - September 2010
McDonald's Corporation August 2006 - March 2007
Skills
Customer Service, Technical Support, Typing, Close Attention to..., Cash Register, Retail, People-oriented, Work in A Fast Paced..., Learning Quickly, Computer Proficiency
Education
Salt Lake Community College 2003 — 2003
General Education Diploma
Riverton High School 2000 — 2001
Debate, Drama and English
Nicole (Nikki) Reynolds Nicole (Nikki) Reynolds's Convergys Experience September 2003 - January 2005
Job Independent Counsultant: Instructional Design and Strategy; Web and Multimedia Design
Industry E-Learning
Experience
Five Thirty One Design January 2006 - Present
FreshPerspectives June 2005 - May 2007
Convergys (Formerly DigitalThink) September 2003 - January 2005
Convergys September 2003 - January 2005
Classroom Connect January 2003 - September 2003
GlobalEnglish 2001 - 2002
BroadVision December 1999 - May 2001
Oracle October 1997 - December 1999
NetFRAME Systems March 1996 - October 1997
Interbrand 1995 - 1995
Skills
Instructional Design, Dreamweaver, Captivate, User Experience, ADDIE, E-Learning, Multimedia, Graphic Design, Needs Analysis, Training, Web Design, Flash, Learning Management, Visio, Writing, RoboHelp, Adobe Fireworks, Usability Testing, Storyboarding, Photoshop, Fireworks, Vocalist, Piano, Musical Theatre, Set Design, Choral Conducting
Education
Stanford University 2001 — 2002
Master of Arts (M.A.), Education (Instructional Design)
San Francisco State University 1992 — 1995
Bachelor of Arts, Business Administration
University of California, Santa Barbara 1991 — 1992
Bachelor of Arts, Communications
Lynbrook High School 1987 — 1991
Five Thirty One Design January 2006 - Present
FreshPerspectives June 2005 - May 2007
Convergys (Formerly DigitalThink) September 2003 - January 2005
Convergys September 2003 - January 2005
Classroom Connect January 2003 - September 2003
GlobalEnglish 2001 - 2002
BroadVision December 1999 - May 2001
Oracle October 1997 - December 1999
NetFRAME Systems March 1996 - October 1997
Interbrand 1995 - 1995
Skills
Instructional Design, Dreamweaver, Captivate, User Experience, ADDIE, E-Learning, Multimedia, Graphic Design, Needs Analysis, Training, Web Design, Flash, Learning Management, Visio, Writing, RoboHelp, Adobe Fireworks, Usability Testing, Storyboarding, Photoshop, Fireworks, Vocalist, Piano, Musical Theatre, Set Design, Choral Conducting
Education
Stanford University 2001 — 2002
Master of Arts (M.A.), Education (Instructional Design)
San Francisco State University 1992 — 1995
Bachelor of Arts, Business Administration
University of California, Santa Barbara 1991 — 1992
Bachelor of Arts, Communications
Lynbrook High School 1987 — 1991
Vatricia Martin Vatricia Martin's Convergys Experience June 2013 - January 2014
Job College Graduate
Industry Writing and Editing
Experience
Walmart December 2014 - Present
Walmart December 2014 - Present
Wild Adventures Theme Park February 2014 - June 2014
Convergys June 2013 - January 2014
Chatham county sheriff department March 2013 - May 2013
Savannah State University March 2012 - April 2013
Skills
Communication, Interpersonal Skill, Analytical Skills, Multi Tasking, Clerical Skills, Customer Service, Social Skills, Volunteering, Filing, Telephone Skills, Academic Tutoring, Oral, Creative Writing, Online Research, Microsoft Office, Cashiering
Education
Savannah State University 2009 — 2013
Bachelor of Science (BS), Criminal Justice
Walmart December 2014 - Present
Walmart December 2014 - Present
Wild Adventures Theme Park February 2014 - June 2014
Convergys June 2013 - January 2014
Chatham county sheriff department March 2013 - May 2013
Savannah State University March 2012 - April 2013
Skills
Communication, Interpersonal Skill, Analytical Skills, Multi Tasking, Clerical Skills, Customer Service, Social Skills, Volunteering, Filing, Telephone Skills, Academic Tutoring, Oral, Creative Writing, Online Research, Microsoft Office, Cashiering
Education
Savannah State University 2009 — 2013
Bachelor of Science (BS), Criminal Justice
Bryant Richardson's Convergys Experience 2012 - 2014
Job Call Center Executive | High Performance Leader | Customer Experience | BPO Services | Teleservices | Bryant Richardson
Industry Outsourcing/Offshoring
Experience
iPacesetters, LLC. 2014 - Present
Convergys 2012 - 2014
Integrated Quality Technologies, Inc. 2010 - 2011
Citi Cards 2004 - 2010
RMH Teleservices, Inc. 2001 - 2004
RMH Teleservices, Inc. 1999 - 2001
Guaranteed Marketing Solutions, Inc. 1998 - 1999
TeleQuest Teleservices, Inc. (now Aegis Global) 1994 - 1998
EBA, Inc. (now Aegis Global) 1990 - 1994
Skills
Outsourcing, Vendor Management, CRM, Call Centers, Customer Experience, Process Improvement, BPO, Strategy, Customer Satisfaction, Leadership, P&L Management, Customer Retention, Program Management, Performance Management, Management, Contact Centers, Call Center, Strategic Planning, Change Management, Start-ups, Executive Management, Workforce Management, Project Management, Direct Marketing, Employee Engagement, Offshoring, Talent Management, Selling, B2B, Continuous Improvement, Quality Management, Budgets, B2C, Business Continuity, Database Marketing, Technical Support, Brand Loyalty, Call Center Development, Budget Management, Call Center Leadership, Customer Engagement, Customer Service..., Multi-Site Operations, Net Promoter Score, Technology Leadership, Teleservices, Supplier Evaluation, Sales Management, Sales Operations, Sales
Education
University of Texas at Arlington 1987 — 1990
Bachelor of Science, Information Systems, College of Business Administration
San Diego State University-California State University
College of Business Administration
iPacesetters, LLC. 2014 - Present
Convergys 2012 - 2014
Integrated Quality Technologies, Inc. 2010 - 2011
Citi Cards 2004 - 2010
RMH Teleservices, Inc. 2001 - 2004
RMH Teleservices, Inc. 1999 - 2001
Guaranteed Marketing Solutions, Inc. 1998 - 1999
TeleQuest Teleservices, Inc. (now Aegis Global) 1994 - 1998
EBA, Inc. (now Aegis Global) 1990 - 1994
Skills
Outsourcing, Vendor Management, CRM, Call Centers, Customer Experience, Process Improvement, BPO, Strategy, Customer Satisfaction, Leadership, P&L Management, Customer Retention, Program Management, Performance Management, Management, Contact Centers, Call Center, Strategic Planning, Change Management, Start-ups, Executive Management, Workforce Management, Project Management, Direct Marketing, Employee Engagement, Offshoring, Talent Management, Selling, B2B, Continuous Improvement, Quality Management, Budgets, B2C, Business Continuity, Database Marketing, Technical Support, Brand Loyalty, Call Center Development, Budget Management, Call Center Leadership, Customer Engagement, Customer Service..., Multi-Site Operations, Net Promoter Score, Technology Leadership, Teleservices, Supplier Evaluation, Sales Management, Sales Operations, Sales
Education
University of Texas at Arlington 1987 — 1990
Bachelor of Science, Information Systems, College of Business Administration
San Diego State University-California State University
College of Business Administration
Heather Rembert's Convergys Experience November 2010 - July 2011
Job Independent Contractor at ICF International
Industry Design
Experience
ICF International November 2014 - Present
Doorstep Delivery October 2012 - February 2013
Express Training Services June 2012 - September 2012
T-Mobile May 2012 - June 2012
Convergys November 2010 - July 2011
Taco Bell October 2009 - November 2010
In Loving Hands Inc. October 2007 - October 2008
Skills
Hospitality, Telephone Skills, Data Entry, Customer Satisfaction, Microsoft Office, Cashiering, Child Development, Event Planning, Non-profit Volunteer, Phone Etiquette, Customer Service, Time Management, Critical Thinking, Office Administration, Teaching Experience, Troubleshooting phones, Independent Contractor, Highly detail oriented
Education
International Academy of Design and Technology-Orlando 2013 — 2016
Building Information Modeling, Graphic Design, Interior Design, Construction, 4.0 GPA
Express Training Services 2012 — 2012
Certified Nursing Assistant
Santa Fe Community College 2007 — 2008
National Child Development Associate, 4.0 GPA
ICF International November 2014 - Present
Doorstep Delivery October 2012 - February 2013
Express Training Services June 2012 - September 2012
T-Mobile May 2012 - June 2012
Convergys November 2010 - July 2011
Taco Bell October 2009 - November 2010
In Loving Hands Inc. October 2007 - October 2008
Skills
Hospitality, Telephone Skills, Data Entry, Customer Satisfaction, Microsoft Office, Cashiering, Child Development, Event Planning, Non-profit Volunteer, Phone Etiquette, Customer Service, Time Management, Critical Thinking, Office Administration, Teaching Experience, Troubleshooting phones, Independent Contractor, Highly detail oriented
Education
International Academy of Design and Technology-Orlando 2013 — 2016
Building Information Modeling, Graphic Design, Interior Design, Construction, 4.0 GPA
Express Training Services 2012 — 2012
Certified Nursing Assistant
Santa Fe Community College 2007 — 2008
National Child Development Associate, 4.0 GPA
Catherine Cohen Catherine Cohen's Convergys Experience August 2004 - September 2006
Job Program Management
Industry Human Resources
Experience
Syncplicity 2013 - May 2014
Perquest, Inc. October 2006 - January 2011
Convergys August 2004 - September 2006
ProBusiness January 2001 - October 2003
OpenTable.com February 2000 - August 2000
Ceridian 1998 - 2000
Additional Experience 1987 - 1997
Ross Systems 1989 - 1992
Skills
SaaS, Cross-functional Team..., Enterprise Software, Product Management, Program Management, CRM, Business Development, Quality Assurance, Business Process..., Strategy, Recruiting, SDLC, Management, Leadership, Outsourcing, Agile Methodologies, Training, Human Resources, Account Management, Project Management, Call Centers, Process Improvement, Start-ups, Vendor Management, Team Building, Salesforce.com, New Business Development, Contract Negotiation, Product Development, Professional Services, Consulting, Cloud Computing, Business Analysis, Sales, Solution Selling, Change Management, Marketing
Education
San Jose State University
Syncplicity 2013 - May 2014
Perquest, Inc. October 2006 - January 2011
Convergys August 2004 - September 2006
ProBusiness January 2001 - October 2003
OpenTable.com February 2000 - August 2000
Ceridian 1998 - 2000
Additional Experience 1987 - 1997
Ross Systems 1989 - 1992
Skills
SaaS, Cross-functional Team..., Enterprise Software, Product Management, Program Management, CRM, Business Development, Quality Assurance, Business Process..., Strategy, Recruiting, SDLC, Management, Leadership, Outsourcing, Agile Methodologies, Training, Human Resources, Account Management, Project Management, Call Centers, Process Improvement, Start-ups, Vendor Management, Team Building, Salesforce.com, New Business Development, Contract Negotiation, Product Development, Professional Services, Consulting, Cloud Computing, Business Analysis, Sales, Solution Selling, Change Management, Marketing
Education
San Jose State University
Cindy McCabe Cindy McCabe's Convergys Experience October 2004 - August 2008
Job Senior Learning Program Manager
Industry E-Learning
Experience
SweetRush August 2008 - Present
CGM Consulting LLC January 2001 - June 2010
Convergys October 2004 - August 2008
Enwisen May 2002 - October 2004
Deloitte & Touche September 1996 - December 1999
Skills
Talent Management, Vendor Management, Outsourcing, CRM, Team Building, SaaS, Coaching, Requirements Analysis, Business Analysis, Account Management, Team Management, Management, Product Management, Professional Services, Training, Distance Learning, Leadership, Team Leadership, Leadership Development, MS Project
Education
San Francisco State University 1999 — 2002
Masters, magna cum laude, Instructional Design
University of California, Hastings College of the Law 1980 — 1983
J.D., magna cum laude, Law
University of Colorado Boulder 1974 — 1978
B.S., cum laude, Business
SweetRush August 2008 - Present
CGM Consulting LLC January 2001 - June 2010
Convergys October 2004 - August 2008
Enwisen May 2002 - October 2004
Deloitte & Touche September 1996 - December 1999
Skills
Talent Management, Vendor Management, Outsourcing, CRM, Team Building, SaaS, Coaching, Requirements Analysis, Business Analysis, Account Management, Team Management, Management, Product Management, Professional Services, Training, Distance Learning, Leadership, Team Leadership, Leadership Development, MS Project
Education
San Francisco State University 1999 — 2002
Masters, magna cum laude, Instructional Design
University of California, Hastings College of the Law 1980 — 1983
J.D., magna cum laude, Law
University of Colorado Boulder 1974 — 1978
B.S., cum laude, Business
Andrew Rabner's Convergys Experience May 2010 - March 2011
Job Shift Manager at Bowlmor AMF
Industry Hospitality
Experience
Bowlmor AMF October 2014 - Present
Shoe Carnival March 2012 - October 2014
The outlets at Castle Rock August 2011 - September 2011
Convergys May 2010 - March 2011
Fts Usa October 2009 - May 2010
Bright House Networks September 2006 - August 2009
Direct General Auto Insurance October 2005 - September 2006
Toys R Us March 2005 - November 2005
Skills
Customer Service, Computers, Cash Handling Experience, Cash Management, Retail Sales, Cashiering, File Management, New Hire Training, Management, Leadership, Daily Reports, Problem Solving, Microsoft Office, Loss Prevention, Retail, Visual Merchandising, Customer Satisfaction, Inventory Management, Sales, Merchandising, Inventory Control
Education
Seminole State College 2011 — 2011
Basic AA
Seminole Community College 2004 — 2004
440/CSR Insurance License, 440/CSR
Lake Brantley High School 1999 — 2003
Diploma, four year diploma
Bowlmor AMF October 2014 - Present
Shoe Carnival March 2012 - October 2014
The outlets at Castle Rock August 2011 - September 2011
Convergys May 2010 - March 2011
Fts Usa October 2009 - May 2010
Bright House Networks September 2006 - August 2009
Direct General Auto Insurance October 2005 - September 2006
Toys R Us March 2005 - November 2005
Skills
Customer Service, Computers, Cash Handling Experience, Cash Management, Retail Sales, Cashiering, File Management, New Hire Training, Management, Leadership, Daily Reports, Problem Solving, Microsoft Office, Loss Prevention, Retail, Visual Merchandising, Customer Satisfaction, Inventory Management, Sales, Merchandising, Inventory Control
Education
Seminole State College 2011 — 2011
Basic AA
Seminole Community College 2004 — 2004
440/CSR Insurance License, 440/CSR
Lake Brantley High School 1999 — 2003
Diploma, four year diploma
Sean Keene's Convergys Experience 2003 - 2013
Job Teacher/Trainer
Industry Professional Training & Coaching
Experience
Providence Hall Charter School August 2014 - June 2015
Lexington Law Firm February 2014 - August 2014
CLEARLINK May 2013 - February 2014
Convergys 2003 - 2013
Skills
Training Delivery, Spanish-speaking, Communication, Human Resources, Customer Satisfaction, Soft Skills, People Skills, Training, Recruiting, Employee Relations, Performance Management, Time Management, Call Centers, Coaching, Customer Service, Leadership, Onboarding, Team Building, Team Leadership
Education
Granger High School 1987 — 1990
Salt Lake Community College
English Language and Literature, General
Providence Hall Charter School August 2014 - June 2015
Lexington Law Firm February 2014 - August 2014
CLEARLINK May 2013 - February 2014
Convergys 2003 - 2013
Skills
Training Delivery, Spanish-speaking, Communication, Human Resources, Customer Satisfaction, Soft Skills, People Skills, Training, Recruiting, Employee Relations, Performance Management, Time Management, Call Centers, Coaching, Customer Service, Leadership, Onboarding, Team Building, Team Leadership
Education
Granger High School 1987 — 1990
Salt Lake Community College
English Language and Literature, General
Chris Hoffart Chris Hoffart's Convergys Experience January 1997 - October 1997
Job WebTrends Administrator at Chevron Phillips Chemical Company
Industry Information Technology and Services
Experience
Chevron Phillips Chemical Company January 2000 - Present
Chevron Phillips Chemical Company January 2004 - Present
Chevron Phillips Chemical Company 2002 - Present
Chevron Phillips Chemical Company January 2001 - January 2007
Agape Solutions January 2001 - January 2002
Comspace.com January 2000 - December 2000
Pennzoil January 1999 - November 1999
Information Development, Inc. January 1998 - January 1999
University of Houston January 1995 - January 1998
Convergys January 1997 - October 1997
Skills
SharePoint, SSRS, IIS, MOSS 2007, SQL Server, Kerberos, InfoPath, SharePoint Designer, Powershell, Consulting, Microsoft SQL Server, Software Documentation, ERP, Program Management, Quality Assurance, XML, Business Process, Integration, Windows Server, Servers, Troubleshooting, Enterprise Software, Microsoft Office..., Microsoft Exchange, JavaScript, Project Management, DNS, SharePoint Server
Education
Sam Houston State University 1988 — 1992
BFA, Radio, Television and Film
Chevron Phillips Chemical Company January 2000 - Present
Chevron Phillips Chemical Company January 2004 - Present
Chevron Phillips Chemical Company 2002 - Present
Chevron Phillips Chemical Company January 2001 - January 2007
Agape Solutions January 2001 - January 2002
Comspace.com January 2000 - December 2000
Pennzoil January 1999 - November 1999
Information Development, Inc. January 1998 - January 1999
University of Houston January 1995 - January 1998
Convergys January 1997 - October 1997
Skills
SharePoint, SSRS, IIS, MOSS 2007, SQL Server, Kerberos, InfoPath, SharePoint Designer, Powershell, Consulting, Microsoft SQL Server, Software Documentation, ERP, Program Management, Quality Assurance, XML, Business Process, Integration, Windows Server, Servers, Troubleshooting, Enterprise Software, Microsoft Office..., Microsoft Exchange, JavaScript, Project Management, DNS, SharePoint Server
Education
Sam Houston State University 1988 — 1992
BFA, Radio, Television and Film
Joseph Alfonso Joseph Alfonso's Convergys Experience August 2001 - November 2002
Job Seeking Internship for Mental Health and or Marriage and Family
Industry Mental Health Care
Experience
Self Employed June 1998 - Present
Marion County Zoning May 2011 - April 2015
Scenic Road Advisory Board of Marion County August 2009 - August 2012
Phoenix House May 2011 - 2012
Dick's Sporting Goods August 2010 - May 2011
St. Lucie County Historical Commission April 2006 - May 2008
Convergys August 2001 - November 2002
WAL-MART April 1998 - February 1999
Skills
Public Speaking, Social Media, Coaching, Team Building, Leadership, Public Relations, Social Media Marketing, Real Estate, Teaching, Human Resources, Retail, Marketing, Leadership Development, Customer Service, Sales Management, Sales, Social Networking, Outlook, Advertising, Fundraising, Time Management, Direct Sales, Event Planning, Nonprofits, Account Management, Residential Homes, Budgets, Training, Strategic Planning, Small Business, Negotiation, Community Outreach, Interviews, Marketing Strategy, Online Marketing, Event Management, Management, Facebook, Data Entry, Contract Negotiation, Customer Satisfaction, Research, Entrepreneurship, Microsoft Office, Property Management, Property Restoration, Property Maintenance, Zoning, Advisor, Recruiting
Education
Webster University 2011 — 2014
Master of Arts (M.A.), Dual Degree Mental Health and Marriage and Family Counseling/Counselor
University of Central Florida 2009 — 2011
Bachelors of Science, Psychology
Santa Fe Community College 2007 — 2009
Associate of Arts Degree, Psychology
Self Employed June 1998 - Present
Marion County Zoning May 2011 - April 2015
Scenic Road Advisory Board of Marion County August 2009 - August 2012
Phoenix House May 2011 - 2012
Dick's Sporting Goods August 2010 - May 2011
St. Lucie County Historical Commission April 2006 - May 2008
Convergys August 2001 - November 2002
WAL-MART April 1998 - February 1999
Skills
Public Speaking, Social Media, Coaching, Team Building, Leadership, Public Relations, Social Media Marketing, Real Estate, Teaching, Human Resources, Retail, Marketing, Leadership Development, Customer Service, Sales Management, Sales, Social Networking, Outlook, Advertising, Fundraising, Time Management, Direct Sales, Event Planning, Nonprofits, Account Management, Residential Homes, Budgets, Training, Strategic Planning, Small Business, Negotiation, Community Outreach, Interviews, Marketing Strategy, Online Marketing, Event Management, Management, Facebook, Data Entry, Contract Negotiation, Customer Satisfaction, Research, Entrepreneurship, Microsoft Office, Property Management, Property Restoration, Property Maintenance, Zoning, Advisor, Recruiting
Education
Webster University 2011 — 2014
Master of Arts (M.A.), Dual Degree Mental Health and Marriage and Family Counseling/Counselor
University of Central Florida 2009 — 2011
Bachelors of Science, Psychology
Santa Fe Community College 2007 — 2009
Associate of Arts Degree, Psychology
Alex Zelaya Alex Zelaya's Convergys Experience March 2011 - January 2012
Job Customer Service Retail Specialist at CellularTronics
Industry Telecommunications
Experience
CellularTronics March 2014 - Present
Cricket Wireless July 2013 - Present
Aio Wireless January 2013 - July 2013
Convergys March 2011 - January 2012
Skills
Sales, Customer Service, Customer Retention, Customer Support, Long-term Customer..., Customer Oriented, Sales Management, Sales Operations, Technical Support, Microsoft Office, Progressive, Microsoft Word, Samsung Certified, Windows Phone, Apple OS, Android
Education
Seminole State College of Florida 2013 — 2016
Associate of Arts (A.A.), Web Page, Digital/Multimedia and Information Resources Design
Lake Brantley High School 2004 — 2008
CellularTronics March 2014 - Present
Cricket Wireless July 2013 - Present
Aio Wireless January 2013 - July 2013
Convergys March 2011 - January 2012
Skills
Sales, Customer Service, Customer Retention, Customer Support, Long-term Customer..., Customer Oriented, Sales Management, Sales Operations, Technical Support, Microsoft Office, Progressive, Microsoft Word, Samsung Certified, Windows Phone, Apple OS, Android
Education
Seminole State College of Florida 2013 — 2016
Associate of Arts (A.A.), Web Page, Digital/Multimedia and Information Resources Design
Lake Brantley High School 2004 — 2008
Sarah Bruington Sarah Bruington's Convergys Experience February 2004 - May 2005
Job Owner / Photographer
Industry Photography
Experience
Bruington Photography August 2013 - Present
T-Mobile September 2006 - August 2009
Convergys February 2004 - May 2005
Ukrops June 1999 - May 2003
Skills
Portrait Photography, Family Photography, Studio Photography, Photography, Digital Photography, Senior Portraits, Event Photography, Headshots, Animal Portraits, Pet Portraits, Experience Working with..., Mac, Photoshop, Image Editing, Customer Service, Sales, Customer Experience, Social Media
Education
Monacan High School 1999 — 2003
Highschool Diploma
Salt Lake Community College
Virginia Western Community College
Bruington Photography August 2013 - Present
T-Mobile September 2006 - August 2009
Convergys February 2004 - May 2005
Ukrops June 1999 - May 2003
Skills
Portrait Photography, Family Photography, Studio Photography, Photography, Digital Photography, Senior Portraits, Event Photography, Headshots, Animal Portraits, Pet Portraits, Experience Working with..., Mac, Photoshop, Image Editing, Customer Service, Sales, Customer Experience, Social Media
Education
Monacan High School 1999 — 2003
Highschool Diploma
Salt Lake Community College
Virginia Western Community College
Vanessa Fitzgerald Vanessa Fitzgerald's Convergys Experience January 2007 - November 2007
Job Medical Assistant
Industry Hospital & Health Care
Experience
None 2014 - Present
Gateway Buick GMC St. Louis October 2013 - April 2014
Gateway Women's Health December 2007 - April 2013
Convergys January 2007 - November 2007
Casey's General Stores/Casey's Advertising January 2007 - May 2007
Berry’s Bar February 2005 - December 2006
Skills
Typing, Drawing Blood, Telephone Skills, Clerical Skills, Appointment Scheduling, Cpr Certified, Blood Pressure, Blood Glucose, EKG, Set Cast, Cashiering, Janitorial, Computer-savvy, Accurate Record Keeping, Organized Multi-tasker, Catheters, Great Leader, Dependable Team Player, Injections, CPR Certified
Education
Lewis and Clark Community College 2014 — 2018
Bachelor of Science (BScN), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Sanford-Brown College-Hazelwood 2006 — 2007
Certificate, Medical/Clinical Assistant
Alton Senior High School 2000 — 2004
High School Dipolma, General Studies
None 2014 - Present
Gateway Buick GMC St. Louis October 2013 - April 2014
Gateway Women's Health December 2007 - April 2013
Convergys January 2007 - November 2007
Casey's General Stores/Casey's Advertising January 2007 - May 2007
Berry’s Bar February 2005 - December 2006
Skills
Typing, Drawing Blood, Telephone Skills, Clerical Skills, Appointment Scheduling, Cpr Certified, Blood Pressure, Blood Glucose, EKG, Set Cast, Cashiering, Janitorial, Computer-savvy, Accurate Record Keeping, Organized Multi-tasker, Catheters, Great Leader, Dependable Team Player, Injections, CPR Certified
Education
Lewis and Clark Community College 2014 — 2018
Bachelor of Science (BScN), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Sanford-Brown College-Hazelwood 2006 — 2007
Certificate, Medical/Clinical Assistant
Alton Senior High School 2000 — 2004
High School Dipolma, General Studies
J Michael Dye J Michael Dye's Convergys Experience April 2011 - January 2012
Job Web Developer at Hajoca Corporation
Industry Computer Software
Experience
Hajoca Corporation May 2013 - Present
Hajoca Corporation March 2012 - May 2013
MCity Mortgage, Inc. February 2012 - May 2012
NetApp December 2011 - February 2012
Convergys April 2011 - January 2012
Connextions November 2010 - April 2011
Connextions March 2010 - November 2010
IAPP 2005 - 2009
Skills
HTML, Photoshop, CSS, Windows, Dreamweaver, Web Development, Adobe Creative Suite, Web Design, Graphic Design, Illustrator, Microsoft Office, Wordpress, XHTML, Outlook, Microsoft Excel, SEO, JavaScript, PHP, WordPress, Windows Server, Troubleshooting, XP, OS X, jQuery, Java
Education
Western Governors University 2013 — 2015
Bachelor's degree, BS:IT Software Emphasis
Seminole State College 2010 — 2013
Associates of Science, Computer Programming for the Web, 3.2
New Horizons Computer Learning Center 2006 — 2006
A+, Net+, Microsoft Certifications
Savannah College of Art and Design 1997 — 2001
Sequential Art
Hajoca Corporation May 2013 - Present
Hajoca Corporation March 2012 - May 2013
MCity Mortgage, Inc. February 2012 - May 2012
NetApp December 2011 - February 2012
Convergys April 2011 - January 2012
Connextions November 2010 - April 2011
Connextions March 2010 - November 2010
IAPP 2005 - 2009
Skills
HTML, Photoshop, CSS, Windows, Dreamweaver, Web Development, Adobe Creative Suite, Web Design, Graphic Design, Illustrator, Microsoft Office, Wordpress, XHTML, Outlook, Microsoft Excel, SEO, JavaScript, PHP, WordPress, Windows Server, Troubleshooting, XP, OS X, jQuery, Java
Education
Western Governors University 2013 — 2015
Bachelor's degree, BS:IT Software Emphasis
Seminole State College 2010 — 2013
Associates of Science, Computer Programming for the Web, 3.2
New Horizons Computer Learning Center 2006 — 2006
A+, Net+, Microsoft Certifications
Savannah College of Art and Design 1997 — 2001
Sequential Art
Paul Groetzner Paul Groetzner's Convergys Experience 1997 - June 1999
Job Making sense of software...
Industry Computer Software
Experience
FBC Mortgage LLC February 2015 - Present
Abila February 2013 - January 2015
Channel Intelligence (Acquired by Google) May 2012 - February 2013
Symantec June 2000 - May 2012
Inacom June 1999 - June 2000
Convergys 1997 - June 1999
Skills
Visual Studio, TFS, ASP.NET AJAX, Telerik, JavaScript, CSS, SQL, MDX, Web Applications, .NET, LINQ, Agile, T-SQL, HTML, jQuery, ASP.NET MVC, Windows Services, WCF Services, Subversion, ReSharper, Lambda Expressions, ASP.NET, Google Adwords API, Paypal API, Scrum, Agile Methodologies, C#, XML, Microsoft SQL Server, MySQL, Web Development, Framework Design, Clean Code, Standards Development, WCF, C++
Education
Seminole Community College 2005 — 2007
Associate of Science, Computer Programming and Analysis
FBC Mortgage LLC February 2015 - Present
Abila February 2013 - January 2015
Channel Intelligence (Acquired by Google) May 2012 - February 2013
Symantec June 2000 - May 2012
Inacom June 1999 - June 2000
Convergys 1997 - June 1999
Skills
Visual Studio, TFS, ASP.NET AJAX, Telerik, JavaScript, CSS, SQL, MDX, Web Applications, .NET, LINQ, Agile, T-SQL, HTML, jQuery, ASP.NET MVC, Windows Services, WCF Services, Subversion, ReSharper, Lambda Expressions, ASP.NET, Google Adwords API, Paypal API, Scrum, Agile Methodologies, C#, XML, Microsoft SQL Server, MySQL, Web Development, Framework Design, Clean Code, Standards Development, WCF, C++
Education
Seminole Community College 2005 — 2007
Associate of Science, Computer Programming and Analysis
Duane Nicolette Duane Nicolette's Convergys Experience May 2014 - Present
Job Proven and Process Driven Manager looking to motivate and grow your company.
Industry Human Resources
Experience
Convergys May 2014 - Present
Black Turtle Services July 2013 - October 2013
ADP May 2004 - February 2013
Discover Financial Services May 1999 - May 2003
Skills
Call Center..., Benefits Administration, Human Resources, Employee Training, Training, Management, Job Coaching, COBRA, Leave Administration, Hiring, Forecasting, Project Management, Quality Assurance, Business Process, Troubleshooting, Employee Benefits, Microsoft Office, Avaya Site..., Sametime, Windows 7, Employee Relations, Manage Client..., Employee Engagement, FMLA, Workforce Management, Onboarding, Personnel Management, Call Centers, Performance Management, Temporary Placement, PeopleSoft, CRM
Education
San Jose State University 1987 — 1989
Associate's degree, Business Administration, Management and Operations, 3.8
Convergys May 2014 - Present
Black Turtle Services July 2013 - October 2013
ADP May 2004 - February 2013
Discover Financial Services May 1999 - May 2003
Skills
Call Center..., Benefits Administration, Human Resources, Employee Training, Training, Management, Job Coaching, COBRA, Leave Administration, Hiring, Forecasting, Project Management, Quality Assurance, Business Process, Troubleshooting, Employee Benefits, Microsoft Office, Avaya Site..., Sametime, Windows 7, Employee Relations, Manage Client..., Employee Engagement, FMLA, Workforce Management, Onboarding, Personnel Management, Call Centers, Performance Management, Temporary Placement, PeopleSoft, CRM
Education
San Jose State University 1987 — 1989
Associate's degree, Business Administration, Management and Operations, 3.8
Bridgette Lorfano Bridgette Lorfano's Convergys Experience December 2011 - May 2012
Job Sr. Director, Client Management at NetCracker Technology
Industry Information Technology and Services
Experience
NetCracker Technology May 2012 - Present
Convergys December 2011 - May 2012
Convergys February 1989 - December 2011
Skills
Project Management, CRM, Process Improvement, RFP, Outsourcing, Business, Financial Analysis, Leadership, Business Analysis, Staff Management, Vendor Management, Telecommunications, Service Delivery, PMP, Wireless, Resource Management, Testing, Business Development, SDLC, Quality Assurance, Integration, Requirements Analysis, Program Management, Account Management
Education
Seminole State College of Florida 1988 — 1991
NetCracker Technology May 2012 - Present
Convergys December 2011 - May 2012
Convergys February 1989 - December 2011
Skills
Project Management, CRM, Process Improvement, RFP, Outsourcing, Business, Financial Analysis, Leadership, Business Analysis, Staff Management, Vendor Management, Telecommunications, Service Delivery, PMP, Wireless, Resource Management, Testing, Business Development, SDLC, Quality Assurance, Integration, Requirements Analysis, Program Management, Account Management
Education
Seminole State College of Florida 1988 — 1991
Keisha Moore Keisha Moore's Convergys Experience May 2000 - September 2003
Job Owner at Sister's Keeper Natural Hair & Skin Care
Industry Consumer Goods
Experience
Sister's Keeper August 2011 - Present
Sister's Keeper Natural Hair & Skin Care August 2011 - Present
Biz Salon September 2003 - Present
Convergys May 2000 - September 2003
Northwest Habilitation Center June 1995 - May 2000
Six Flags Mid-America January 1995 - June 1995
Education
Sanford-Brown College-Hazelwood 1998 — 1999
Associate's Degree, Interactive Multimedia
South Technical High Scool 1996 — 1998
2 Year Business Certificate, Business Technology
Missouri Veterans Home (St
Sister's Keeper August 2011 - Present
Sister's Keeper Natural Hair & Skin Care August 2011 - Present
Biz Salon September 2003 - Present
Convergys May 2000 - September 2003
Northwest Habilitation Center June 1995 - May 2000
Six Flags Mid-America January 1995 - June 1995
Education
Sanford-Brown College-Hazelwood 1998 — 1999
Associate's Degree, Interactive Multimedia
South Technical High Scool 1996 — 1998
2 Year Business Certificate, Business Technology
Missouri Veterans Home (St
Tony Rojas Tony Rojas's Convergys Experience November 2013 - Present
Job Math tutor at Seminole State College
Industry Marketing and Advertising
Experience
Convergys November 2013 - Present
Seminole State College of Florida January 2013 - May 2013
Walmart June 2008 - June 2012
WUCF at the University of Central Florida April 2009 - May 2012
Universal Studios April 2010 - June 2011
Office Depot May 1997 - June 2008
Mears Transportation July 1995 - December 2004
Walt Disney World February 1989 - July 1995
Skills
Video and Photography, Photoshop, Web Design, Customer Service, Computer sales, Web Development, Consumer Electronics, Sales, Merchandising, Retail, Digital Media, PowerPoint, InDesign, Social Media, Time Management, Facebook, Multimedia, Photography, Social Networking, Marketing Strategy, Social Media Marketing, Teaching, Team Leadership, Adobe Creative Suite, Public Speaking, Event Planning, Blogging
Education
Seminole State College 2012 — 2014
BA in Business Information Systems, Accounting & Database Management
Valencia Community College 2011 — 2011
Associate of Arts (AA), Business Administration
Convergys November 2013 - Present
Seminole State College of Florida January 2013 - May 2013
Walmart June 2008 - June 2012
WUCF at the University of Central Florida April 2009 - May 2012
Universal Studios April 2010 - June 2011
Office Depot May 1997 - June 2008
Mears Transportation July 1995 - December 2004
Walt Disney World February 1989 - July 1995
Skills
Video and Photography, Photoshop, Web Design, Customer Service, Computer sales, Web Development, Consumer Electronics, Sales, Merchandising, Retail, Digital Media, PowerPoint, InDesign, Social Media, Time Management, Facebook, Multimedia, Photography, Social Networking, Marketing Strategy, Social Media Marketing, Teaching, Team Leadership, Adobe Creative Suite, Public Speaking, Event Planning, Blogging
Education
Seminole State College 2012 — 2014
BA in Business Information Systems, Accounting & Database Management
Valencia Community College 2011 — 2011
Associate of Arts (AA), Business Administration
Hiren Sodha Hiren Sodha's Convergys Experience September 2005 - December 2005
Job SDET II at Microsoft
Industry Computer Software
Experience
Microsoft January 2012 - Present
Skype August 2011 - December 2011
CRM Text Solutions June 2009 - August 2011
Stealth Mode Start up November 2008 - April 2009
IBM July 2008 - August 2008
Salesforce.com June 2007 - December 2007
Convergys September 2005 - December 2005
Skills
Software Engineering, Test Automation, Selenium, Agile, JUnit, Unit Testing, Integration Testing, Regression Testing, Java, JavaScript, HTML, CSS, JavaBeans, JSON, XML, PL/SQL, Fiddler, Navicat, Hibernate, Scrum, JIRA, Firebug, Bugzilla, MySQL, Agile Methodologies
Education
San Jose State University 2006 — 2008
Masters, Software Engineering
University of Mumbai 2001 — 2005
Bachelor's, Computer Engineering
Microsoft January 2012 - Present
Skype August 2011 - December 2011
CRM Text Solutions June 2009 - August 2011
Stealth Mode Start up November 2008 - April 2009
IBM July 2008 - August 2008
Salesforce.com June 2007 - December 2007
Convergys September 2005 - December 2005
Skills
Software Engineering, Test Automation, Selenium, Agile, JUnit, Unit Testing, Integration Testing, Regression Testing, Java, JavaScript, HTML, CSS, JavaBeans, JSON, XML, PL/SQL, Fiddler, Navicat, Hibernate, Scrum, JIRA, Firebug, Bugzilla, MySQL, Agile Methodologies
Education
San Jose State University 2006 — 2008
Masters, Software Engineering
University of Mumbai 2001 — 2005
Bachelor's, Computer Engineering
Chi-ping Chang Chi-ping Chang's Convergys Experience October 2008 - December 2010
Job software engineer at Convergys
Industry Information Technology and Services
Experience
Convergys October 2008 - December 2010
Intervoice Corporation April 2005 - December 2010
Edify Corporation May 1998 - December 2010
Skills
IVR, Telecommunications, Enterprise Software, SIP, Testing, Integration, Servers, Speech Recognition, Telephony, Troubleshooting, TCP/IP, Agile Methodologies, Java, Networking, Object Oriented Design
Education
Santa Clara University 1993 — 1995
M.S., Computer Engineering
Convergys October 2008 - December 2010
Intervoice Corporation April 2005 - December 2010
Edify Corporation May 1998 - December 2010
Skills
IVR, Telecommunications, Enterprise Software, SIP, Testing, Integration, Servers, Speech Recognition, Telephony, Troubleshooting, TCP/IP, Agile Methodologies, Java, Networking, Object Oriented Design
Education
Santa Clara University 1993 — 1995
M.S., Computer Engineering
Tina Mireles Tina Mireles's Convergys Experience August 1997 - August 2001
Job Global Rules Analyst at eBay
Industry Internet
Experience
eBay May 2006 - Present
eBay (Salt Lake City, UT) 2001 - Present
Convergys August 1997 - August 2001
Skills
E-commerce, Product Management, Data Mining, User Experience, Web Analytics, Online Advertising, Analytics, SQL, Data Analysis, Tableau
Education
Salt Lake Community College
Associates, Paralegal
eBay May 2006 - Present
eBay (Salt Lake City, UT) 2001 - Present
Convergys August 1997 - August 2001
Skills
E-commerce, Product Management, Data Mining, User Experience, Web Analytics, Online Advertising, Analytics, SQL, Data Analysis, Tableau
Education
Salt Lake Community College
Associates, Paralegal
Phillip McBride Phillip McBride's Convergys Experience July 2010 - February 2013
Job Call Center Manager at Centro TRM, LLC
Industry Consumer Services
Experience
Centro TRM, LLC February 2013 - Present
Convergys July 2010 - February 2013
SirsiDynix March 2008 - January 2010
Blendtec 2006 - 2007
PGM, Inc 2005 - 2006
US Field Research 2004 - 2005
Sunrise Family Services, Inc. 1999 - 2004
United States Air Force April 1992 - August 1999
Skills
Team Building, Training, Team Leadership, Management, Operations Management, Leadership, Sales Operations, Customer Service, Human Resources, Public Speaking, Process Improvement, Strategic Planning, Time Management, Call Centers, Performance Management
Education
San Diego State University-California State University 1987 — 1991
BS, Business Administration/Management
Centro TRM, LLC February 2013 - Present
Convergys July 2010 - February 2013
SirsiDynix March 2008 - January 2010
Blendtec 2006 - 2007
PGM, Inc 2005 - 2006
US Field Research 2004 - 2005
Sunrise Family Services, Inc. 1999 - 2004
United States Air Force April 1992 - August 1999
Skills
Team Building, Training, Team Leadership, Management, Operations Management, Leadership, Sales Operations, Customer Service, Human Resources, Public Speaking, Process Improvement, Strategic Planning, Time Management, Call Centers, Performance Management
Education
San Diego State University-California State University 1987 — 1991
BS, Business Administration/Management
Karen Smith's Convergys Experience April 2010 - July 2012
Job Vice President of Sales/Western US and Southeast
Industry Telecommunications
Experience
eLoyalty a TeleTech Company July 2012 - Present
Convergys April 2010 - July 2012
Arise Virtual Solutions Inc. 2009 - June 2011
Genesys January 2005 - October 2009
Nuasis 2002 - 2005
Aspect Communications July 1998 - September 2002
Siemens Enterprise Communications November 1996 - July 1998
Skills
SaaS, Direct Sales, Call Center, Contact Centers, Solution Selling, Enterprise Software, Salesforce.com, IVR, Account Management, Telecommunications, Product Management, Sales Management, New Business Development, Lead Generation, CRM, Telephony, Call Centers, Customer Experience, VoIP, Cloud Computing, CTI, Selling, Management, Channel Partners, Managed Services, Sales Process, Unified Communications, Professional Services, Start-ups, Pre-sales, ACD, Partner Management, Leadership, Go-to-market Strategy, Mobile Devices, SIP, Product Marketing, Sales, Demand Generation, Inbound Marketing, Outsourcing, Avaya, Business Alliances, Sales Enablement, Vendor Management, Sales & Marketing..., Software Industry, Sales Operations, Strategic Partnerships, BPO
Education
San Jose State University 1980 — 1983
BS, Marketing, Management
eLoyalty a TeleTech Company July 2012 - Present
Convergys April 2010 - July 2012
Arise Virtual Solutions Inc. 2009 - June 2011
Genesys January 2005 - October 2009
Nuasis 2002 - 2005
Aspect Communications July 1998 - September 2002
Siemens Enterprise Communications November 1996 - July 1998
Skills
SaaS, Direct Sales, Call Center, Contact Centers, Solution Selling, Enterprise Software, Salesforce.com, IVR, Account Management, Telecommunications, Product Management, Sales Management, New Business Development, Lead Generation, CRM, Telephony, Call Centers, Customer Experience, VoIP, Cloud Computing, CTI, Selling, Management, Channel Partners, Managed Services, Sales Process, Unified Communications, Professional Services, Start-ups, Pre-sales, ACD, Partner Management, Leadership, Go-to-market Strategy, Mobile Devices, SIP, Product Marketing, Sales, Demand Generation, Inbound Marketing, Outsourcing, Avaya, Business Alliances, Sales Enablement, Vendor Management, Sales & Marketing..., Software Industry, Sales Operations, Strategic Partnerships, BPO
Education
San Jose State University 1980 — 1983
BS, Marketing, Management
Morgan Markham Morgan Markham's Convergys Experience July 2010 - Present
Job Recruiter at Convergys
Industry Human Resources
Experience
Convergys July 2010 - Present
Mission Federal Credit Union June 2007 - June 2010
Five Point Capital December 2006 - June 2007
SeaWorld San Diego March 2005 - October 2006
SDSU August 2003 - January 2005
Skills
Employee Relations, Performance Management, Benefits, Strategic Planning, Event Planning, Full-cycle Recruiting, High Volume Staffing, Employee Benefits, Onboarding, Human Resources, SDLC, HRIS
Education
San Diego State University-California State University 2008 — 2009
Certificate, Human Resources Management
San Diego State University-California State University 2002 — 2006
BA, Political Science
Convergys July 2010 - Present
Mission Federal Credit Union June 2007 - June 2010
Five Point Capital December 2006 - June 2007
SeaWorld San Diego March 2005 - October 2006
SDSU August 2003 - January 2005
Skills
Employee Relations, Performance Management, Benefits, Strategic Planning, Event Planning, Full-cycle Recruiting, High Volume Staffing, Employee Benefits, Onboarding, Human Resources, SDLC, HRIS
Education
San Diego State University-California State University 2008 — 2009
Certificate, Human Resources Management
San Diego State University-California State University 2002 — 2006
BA, Political Science
Virginia Gaines Virginia Gaines's Convergys Experience April 2014 - July 2015
Job Claims Support Liaison for Centene/Cenpatico
Industry Consumer Services
Experience
Convergys April 2014 - July 2015
Healthcare Scouts June 2013 - December 2013
Self Employed March 2012 - December 2012
Algonquin Home Health Care February 2011 - March 2012
RehabCare Group East, Inc. January 2007 - November 2009
Great West Health Care April 2002 - November 2006
Great West Health Care February 1999 - April 2002
Skills
Data Entry, Training, Human Resources, Healthcare, Customer Service, Insurance, Processing Claims..., Medicaid, Processing Claims, Invoicing, Medical Billing, QuickBooks, Microsoft Excel, Microsoft Office, Lotus Notes, Access, Medical Chart Audits, Management, PowerPoint, Leadership, Time Management, Project Management, Proofreading, Claims Resolution, Liaison, Amisys, CRM
Education
University of Phoenix 2010 — 2012
Associates Degree, Business Management and Accounting
Sanford-Brown College-Fenton
Paralegal Studies, Legal Assistant/Paralegal
Convergys April 2014 - July 2015
Healthcare Scouts June 2013 - December 2013
Self Employed March 2012 - December 2012
Algonquin Home Health Care February 2011 - March 2012
RehabCare Group East, Inc. January 2007 - November 2009
Great West Health Care April 2002 - November 2006
Great West Health Care February 1999 - April 2002
Skills
Data Entry, Training, Human Resources, Healthcare, Customer Service, Insurance, Processing Claims..., Medicaid, Processing Claims, Invoicing, Medical Billing, QuickBooks, Microsoft Excel, Microsoft Office, Lotus Notes, Access, Medical Chart Audits, Management, PowerPoint, Leadership, Time Management, Project Management, Proofreading, Claims Resolution, Liaison, Amisys, CRM
Education
University of Phoenix 2010 — 2012
Associates Degree, Business Management and Accounting
Sanford-Brown College-Fenton
Paralegal Studies, Legal Assistant/Paralegal
Jon Clements's Convergys Experience June 1998 - October 1998
Job Director of Engineering at Kronos
Industry Computer Software
Experience
Kronos October 2009 - February 2015
Stromberg October 1998 - October 2009
Paychex October 2005 - April 2008
Stromberg November 2003 - October 2005
Stromberg January 2001 - November 2003
Stromberg October 1998 - January 2001
Convergys June 1998 - October 1998
Matrixx Marketing, Inc / Intel Corporation March 1998 - June 1998
Matrixx Marketing, Inc. (formally Software Support Inc.) April 1997 - March 1998
Software Support Inc. February 1997 - April 1997
Skills
Process Improvement, Training, Enterprise Software, Management, SaaS, CRM, Employment Law, Leadership, Requirements Analysis, Customer Service, Professional Services, Software Project..., Software Implementation, Technical Support, Product Development, Time Management, Solution Selling, Integration, Cloud Computing, Salesforce.com, Public Speaking, Agile Methodologies
Education
University of Central Florida 1993 — 1995
Seminole State College of Florida 1990 — 1993
Kronos October 2009 - February 2015
Stromberg October 1998 - October 2009
Paychex October 2005 - April 2008
Stromberg November 2003 - October 2005
Stromberg January 2001 - November 2003
Stromberg October 1998 - January 2001
Convergys June 1998 - October 1998
Matrixx Marketing, Inc / Intel Corporation March 1998 - June 1998
Matrixx Marketing, Inc. (formally Software Support Inc.) April 1997 - March 1998
Software Support Inc. February 1997 - April 1997
Skills
Process Improvement, Training, Enterprise Software, Management, SaaS, CRM, Employment Law, Leadership, Requirements Analysis, Customer Service, Professional Services, Software Project..., Software Implementation, Technical Support, Product Development, Time Management, Solution Selling, Integration, Cloud Computing, Salesforce.com, Public Speaking, Agile Methodologies
Education
University of Central Florida 1993 — 1995
Seminole State College of Florida 1990 — 1993
Jackie Cochran Jackie Cochran's Convergys Experience August 2008 - May 2012
Job Open Networker
Industry Financial Services
Experience
Aon Hewitt July 2013 - Present
Aon Hewitt August 2012 - July 2013
The Institute of Internal Auditors May 2012 - August 2012
Convergys August 2008 - May 2012
Regal Entertainment Group June 2003 - June 2007
Solar-Tite, Inc April 2001 - May 2007
Seminole State College of Florida January 2000 - April 2000
Skills
Reporting & Analysis, Training Coordination, Excel, Writing Skills, Large Group Facilitation, Outlook, Creative Problem Solving, Staff Scheduling, Event Planning, Training Delivery, Performance Management, Resource Management, Microsoft Office, Word, PowerPoint, SharePoint, Internet Explorer, iPhone, IEX, SAP Portal, Telephone Support, Customer Service, Virtual Training, Account Management, Filing, Typing, Coaching, Appointment Scheduling, Document Drafting, HTML, Organizing Meetings, Social Media, Career Development, Database Management, Administration, Onboarding, SAS, JCL, Benefits Administration, CRM, Microsoft Excel, Training, Microsoft Word, Technical Support, Process Improvement, Leadership, Time Management, System Administration, Management, Team Building
Education
University of Central Florida 2003 — 2006
BA
Seminole Community College 2000 — 2003
AA
Aon Hewitt July 2013 - Present
Aon Hewitt August 2012 - July 2013
The Institute of Internal Auditors May 2012 - August 2012
Convergys August 2008 - May 2012
Regal Entertainment Group June 2003 - June 2007
Solar-Tite, Inc April 2001 - May 2007
Seminole State College of Florida January 2000 - April 2000
Skills
Reporting & Analysis, Training Coordination, Excel, Writing Skills, Large Group Facilitation, Outlook, Creative Problem Solving, Staff Scheduling, Event Planning, Training Delivery, Performance Management, Resource Management, Microsoft Office, Word, PowerPoint, SharePoint, Internet Explorer, iPhone, IEX, SAP Portal, Telephone Support, Customer Service, Virtual Training, Account Management, Filing, Typing, Coaching, Appointment Scheduling, Document Drafting, HTML, Organizing Meetings, Social Media, Career Development, Database Management, Administration, Onboarding, SAS, JCL, Benefits Administration, CRM, Microsoft Excel, Training, Microsoft Word, Technical Support, Process Improvement, Leadership, Time Management, System Administration, Management, Team Building
Education
University of Central Florida 2003 — 2006
BA
Seminole Community College 2000 — 2003
AA
Steve Stevie Markovich Steve Stevie Markovich's Convergys Experience 2011 - June 2012
Job UBER Driver / Mischief Maker
Industry Health, Wellness and Fitness
Experience
Uber Driver / Mischief Maker April 2014 - Present
Aerobic House Cleaning Healthy Lifestyle DVD and eBook March 1995 - Present
IBM September 2012 - April 2014
Convergys 2011 - June 2012
. June 2004 - October 2011
Experian Marketing Solutions October 2002 - June 2004
Advo/Valassis October 1996 - March 2002
Skills
Databases, Advertising, New Business Development, Sales Support, Direct Mail, Segmentation, CRM, Sales Operations, B2B, Direct Marketing, Market Planning, Vendor Management, Marketing, Business Development, Analytics, Management, Microsoft Excel, Sales, Sales Management, Leadership, Team Leadership, Customer Acquisition, Microsoft Office, Social Media Marketing, Lead Generation, Team Building, Online Advertising, Selling, Email Marketing, Project Planning
Education
San Jose State University 1984 — 1986
MS (candidate), Mass communications/advertising/journalism
Calumet College of St. Joseph 1973 — 1982
BS, Management
Uber Driver / Mischief Maker April 2014 - Present
Aerobic House Cleaning Healthy Lifestyle DVD and eBook March 1995 - Present
IBM September 2012 - April 2014
Convergys 2011 - June 2012
. June 2004 - October 2011
Experian Marketing Solutions October 2002 - June 2004
Advo/Valassis October 1996 - March 2002
Skills
Databases, Advertising, New Business Development, Sales Support, Direct Mail, Segmentation, CRM, Sales Operations, B2B, Direct Marketing, Market Planning, Vendor Management, Marketing, Business Development, Analytics, Management, Microsoft Excel, Sales, Sales Management, Leadership, Team Leadership, Customer Acquisition, Microsoft Office, Social Media Marketing, Lead Generation, Team Building, Online Advertising, Selling, Email Marketing, Project Planning
Education
San Jose State University 1984 — 1986
MS (candidate), Mass communications/advertising/journalism
Calumet College of St. Joseph 1973 — 1982
BS, Management
Alex Lazin Alex Lazin's Convergys Experience November 2011 - March 2012
Job Shift Leader at Regal Entertainment Group
Industry Entertainment
Experience
Regal Entertainment Group February 2007 - Present
Convergys November 2011 - March 2012
Last Two Years (LLC) June 2010 - August 2010
Disgruntled Entertainment (LLC) September 2009 - June 2010
Movie Gallery August 2004 - September 2007
Weis Markets October 2001 - May 2004
Skills
Leadership, Project Planning, Final Cut Pro, Film Production, Film, Video Editing, Screenwriting, Video Production, Facebook, Final Draft, Acting, Directing, Avid Media Composer, Entertainment, Post Production, Computer Hardware, Mac OS, iOS, Android, Windows, Linux, Call Centers, Customer Service, Efficiency, Organizational...
Education
University of Central Florida 2006 — 2010
Bachelors of Arts Degree, Cinema Studies
Seminole Community College 2004 — 2007
Associate of Arts Degree
Regal Entertainment Group February 2007 - Present
Convergys November 2011 - March 2012
Last Two Years (LLC) June 2010 - August 2010
Disgruntled Entertainment (LLC) September 2009 - June 2010
Movie Gallery August 2004 - September 2007
Weis Markets October 2001 - May 2004
Skills
Leadership, Project Planning, Final Cut Pro, Film Production, Film, Video Editing, Screenwriting, Video Production, Facebook, Final Draft, Acting, Directing, Avid Media Composer, Entertainment, Post Production, Computer Hardware, Mac OS, iOS, Android, Windows, Linux, Call Centers, Customer Service, Efficiency, Organizational...
Education
University of Central Florida 2006 — 2010
Bachelors of Arts Degree, Cinema Studies
Seminole Community College 2004 — 2007
Associate of Arts Degree
Ali Pirmohamed's Convergys Experience January 2007 - December 2007
Job Senior Financial Analyst Reporting
Industry Accounting
Experience
BNY Mellon July 2015 - Present
BNY Mellon August 2014 - Present
BNY Mellon December 2012 - Present
ALQayam January 2010 - December 2011
European Union Election Observation Mission 2010 September 2010 - December 2010
Convergys January 2007 - December 2007
M.A Hassam & Company January 2002 - December 2004
Skills
Financial Analysis, Auditing, Financial Modeling, Accounting, Microsoft Office, Business Planning, Budgets, Fund Accounting, Tax, Financial Reporting, SAP, Outlook, Portfolio Optimization, Microsoft Excel, Fund Administration, Trading, Leadership, Management, Quickbooks, Bilingual, Data Entry, Direct Sales, Screen Printing, InvestOne, Trade Capture, Finance, Account Reconciliation, Financial Accounting, Business Strategy, Cash Flow, US GAAP, General Ledger, Strategic Financial..., Financial Audits, Financial Statements, Accounts Receivable, Valuation, Portfolio Management, Mutual Funds, Forecasting, Analysis, Financial Services, External Audit, Risk Management, Business Analysis, Cash Management, Year End Accounts, Fund Of Funds, Internal Controls, Strategic Planning
Education
University of Central Florida - College of Business Administration 2008 — 2010
BSBA, Finance
Seminole Community College 2004 — 2006
AS, Business Administration
Association of Business Executives 2002 — 2003
Dip 1, Accounting
BNY Mellon July 2015 - Present
BNY Mellon August 2014 - Present
BNY Mellon December 2012 - Present
ALQayam January 2010 - December 2011
European Union Election Observation Mission 2010 September 2010 - December 2010
Convergys January 2007 - December 2007
M.A Hassam & Company January 2002 - December 2004
Skills
Financial Analysis, Auditing, Financial Modeling, Accounting, Microsoft Office, Business Planning, Budgets, Fund Accounting, Tax, Financial Reporting, SAP, Outlook, Portfolio Optimization, Microsoft Excel, Fund Administration, Trading, Leadership, Management, Quickbooks, Bilingual, Data Entry, Direct Sales, Screen Printing, InvestOne, Trade Capture, Finance, Account Reconciliation, Financial Accounting, Business Strategy, Cash Flow, US GAAP, General Ledger, Strategic Financial..., Financial Audits, Financial Statements, Accounts Receivable, Valuation, Portfolio Management, Mutual Funds, Forecasting, Analysis, Financial Services, External Audit, Risk Management, Business Analysis, Cash Management, Year End Accounts, Fund Of Funds, Internal Controls, Strategic Planning
Education
University of Central Florida - College of Business Administration 2008 — 2010
BSBA, Finance
Seminole Community College 2004 — 2006
AS, Business Administration
Association of Business Executives 2002 — 2003
Dip 1, Accounting
Amber Griffin Amber Griffin's Convergys Experience October 2002 - January 2008
Job B2B Sales & Business DevelopmentAlorica
Industry Outsourcing/Offshoring
Experience
Alorica September 2009 - Present
Seminole County Public Schools August 2003 - May 2008
Convergys October 2002 - January 2008
Education
University of Central Florida 2006 — 2008
Seminole Community College
Alorica September 2009 - Present
Seminole County Public Schools August 2003 - May 2008
Convergys October 2002 - January 2008
Education
University of Central Florida 2006 — 2008
Seminole Community College
Paul-Vincent Bas's Convergys Experience August 2015 - Present
Job Talent Acquistion Coordinator at Convergys
Industry Human Resources
Experience
Convergys August 2015 - Present
Wood Mackenzie September 2014 - December 2014
Quantlab Financial March 2013 - May 2014
Juan Bracho Tennis Academy September 2006 - May 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English, Tennis, Operations Management, Team Leadership
Education
University of Houston 2010 — 2013
Bachelor of Business Administration (B.B.A.), Management, Human Resources Management Track
San Jacinto College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Engineering Design
Convergys August 2015 - Present
Wood Mackenzie September 2014 - December 2014
Quantlab Financial March 2013 - May 2014
Juan Bracho Tennis Academy September 2006 - May 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English, Tennis, Operations Management, Team Leadership
Education
University of Houston 2010 — 2013
Bachelor of Business Administration (B.B.A.), Management, Human Resources Management Track
San Jacinto College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Engineering Design
Beverly Triplett Beverly Triplett's Convergys Experience 2010 - 2011
Job Salesfloor associate at Walmart
Industry Outsourcing/Offshoring
Experience
Convergys 2010 - 2011
Taco Bell May 2002 - October 2007
Walmart October 2003 - April 2007
Skills
Customer Service, Computers, Sales, Medical Assisting, Cpr Certified, Management, Writing, Typing, Troubleshooting, Telephone Skills, Cash Register, Filing, Data Entry, Time Management, Process Scheduler, Phone Etiquette, Cashiering, Outlook
Education
Southwestern Illinois College 2011 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Sanford-Brown College-Hazelwood 2008 — 2010
Associate's degree, Medical/Clinical Assistant
Convergys 2010 - 2011
Taco Bell May 2002 - October 2007
Walmart October 2003 - April 2007
Skills
Customer Service, Computers, Sales, Medical Assisting, Cpr Certified, Management, Writing, Typing, Troubleshooting, Telephone Skills, Cash Register, Filing, Data Entry, Time Management, Process Scheduler, Phone Etiquette, Cashiering, Outlook
Education
Southwestern Illinois College 2011 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Sanford-Brown College-Hazelwood 2008 — 2010
Associate's degree, Medical/Clinical Assistant
Adam Harlow's Convergys Experience January 2002 - May 2002
Job Financial Analyst at Tata Chemicals North America
Industry Financial Services
Experience
Tata Chemicals North America September 2013 - Present
Knight & Company, CPA February 2012 - September 2013
Thomas G Harlow, CPA May 2002 - February 2012
Convergys January 2002 - May 2002
Sento June 2000 - January 2002
Skills
Accounting, Tax Preparation, General Administration, Auditing, Tax, Revenue Recognition, Payroll, GAAP, Bookkeeping, US GAAP, Account Reconciliation, Financial Reporting, QuickBooks, Financial Accounting, Accounts Payable, Financial Analysis, Troubleshooting, Administrative Work
Education
San Jose State University 2010 — 2011
Masters, Business Administration
Utah Valley University 2006 — 2010
Bachelors of Science, Accounting
Tata Chemicals North America September 2013 - Present
Knight & Company, CPA February 2012 - September 2013
Thomas G Harlow, CPA May 2002 - February 2012
Convergys January 2002 - May 2002
Sento June 2000 - January 2002
Skills
Accounting, Tax Preparation, General Administration, Auditing, Tax, Revenue Recognition, Payroll, GAAP, Bookkeeping, US GAAP, Account Reconciliation, Financial Reporting, QuickBooks, Financial Accounting, Accounts Payable, Financial Analysis, Troubleshooting, Administrative Work
Education
San Jose State University 2010 — 2011
Masters, Business Administration
Utah Valley University 2006 — 2010
Bachelors of Science, Accounting
Jason Sadler Jason Sadler's Convergys Experience 2005 - 2007
Job Front End Web Designer at Wyndham Vacation Ownership
Industry Online Media
Experience
Wyndham Vacation Ownership September 2013 - Present
J Media 2005 - Present
Wyndham Vacation Ownership December 2011 - September 2013
Florida Virtual School February 2010 - August 2011
Obor Digital November 2007 - January 2010
Convergys 2005 - 2007
Skills
Multimedia, HTML 5, HTML, CSS, Email Marketing, Web Design, Front-end, E-Learning, jQuery, Photoshop, Mobile Applications, Web Applications, Animation, Graphic Design, Illustration, Flash, Dreamweaver, Captivate, Editing, Video Production, Video, Creative Direction, Post Production, Digital Media, Adobe Creative Suite, User Interface Design, Illustrator, Website Development, Premiere, Logo Design, After Effects, JavaScript, Recording, Sound, Adobe Fireworks, ActionScript, Mac, Web Development, User Experience, WordPress, User Interface, HTML5
Education
International Academy of Design and Technology 2005 — 2007
BA, Multimedia Design and Production
Santa Fe Community College 2003 — 2005
AA, Graphic Design
Wyndham Vacation Ownership September 2013 - Present
J Media 2005 - Present
Wyndham Vacation Ownership December 2011 - September 2013
Florida Virtual School February 2010 - August 2011
Obor Digital November 2007 - January 2010
Convergys 2005 - 2007
Skills
Multimedia, HTML 5, HTML, CSS, Email Marketing, Web Design, Front-end, E-Learning, jQuery, Photoshop, Mobile Applications, Web Applications, Animation, Graphic Design, Illustration, Flash, Dreamweaver, Captivate, Editing, Video Production, Video, Creative Direction, Post Production, Digital Media, Adobe Creative Suite, User Interface Design, Illustrator, Website Development, Premiere, Logo Design, After Effects, JavaScript, Recording, Sound, Adobe Fireworks, ActionScript, Mac, Web Development, User Experience, WordPress, User Interface, HTML5
Education
International Academy of Design and Technology 2005 — 2007
BA, Multimedia Design and Production
Santa Fe Community College 2003 — 2005
AA, Graphic Design
Mike Crowder Mike Crowder's Convergys Experience 2011 - 2011
Job "May you live in interesting times...."
Industry Fine Art
Experience
NeuroRestorative Florida January 2011 - September 2011
Convergys 2011 - 2011
Blue Cross Blue Shield of Florida April 2006 - December 2009
National Agents Alliance August 2004 - April 2006
Bankers Life & Casualty January 2004 - August 2004
Citibank January 1998 - January 2003
Diocese of St Augustine August 1995 - June 1997
WJKS-17, Jacksonville, FL 1987 - 1995
AT&T Phone Center January 1989 - January 1994
Brooks Rehabilitation 1991 - 1993
Skills
Marketing, Customer Service, Microsoft Office, Social Media, Public Speaking, Sales Management, Account Management, Advertising, Sales, Marketing Strategy, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Leadership, Insurance, Fundraising, Photoshop, Illustrator, Art, Social Media Marketing, Graphic Design, Team Building, Event Planning, Illustration, Editing, Online Marketing, Logo Design, Teaching, Public Relations, Direct Sales, Facebook, Marketing Communications, Adobe Creative Suite, Creative Direction
Education
Savannah College of Art and Design 1984 — 1987
BFA, Illustration/Video
Bishop Kenny High School 1977 — 1981
High School, High School
St Paul's (!) 1976 — 1977
NeuroRestorative Florida January 2011 - September 2011
Convergys 2011 - 2011
Blue Cross Blue Shield of Florida April 2006 - December 2009
National Agents Alliance August 2004 - April 2006
Bankers Life & Casualty January 2004 - August 2004
Citibank January 1998 - January 2003
Diocese of St Augustine August 1995 - June 1997
WJKS-17, Jacksonville, FL 1987 - 1995
AT&T Phone Center January 1989 - January 1994
Brooks Rehabilitation 1991 - 1993
Skills
Marketing, Customer Service, Microsoft Office, Social Media, Public Speaking, Sales Management, Account Management, Advertising, Sales, Marketing Strategy, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Leadership, Insurance, Fundraising, Photoshop, Illustrator, Art, Social Media Marketing, Graphic Design, Team Building, Event Planning, Illustration, Editing, Online Marketing, Logo Design, Teaching, Public Relations, Direct Sales, Facebook, Marketing Communications, Adobe Creative Suite, Creative Direction
Education
Savannah College of Art and Design 1984 — 1987
BFA, Illustration/Video
Bishop Kenny High School 1977 — 1981
High School, High School
St Paul's (!) 1976 — 1977
David Duval's Convergys Experience April 1999 - December 2002
Job Sr.Team Leader for GP
Industry Consumer Goods
Experience
Georgia-Pacific LLC November 2012 - Present
Clover Stornetta Farms, Inc. June 2010 - October 2012
Con Agra Foods, Safeway Team November 2007 - June 2010
HJ Heinz April 2003 - October 2007
Convergys April 1999 - December 2002
Ocean Spray Cranberries January 1999 - October 1999
Ocean Spray Cranberries October 1997 - December 1998
Ocean Spray Cranberries 1995 - 1997
Mott's USA 1991 - 1994
Skills
Leadership, Forecasting, Sales Operations, Business Development, Consumer Products, Marketing, Sales, Marketing Strategy, Sales Management, Customer Insight, Cross-functional Team..., Account Management, Shopper Marketing, Grocery, Contract Negotiation, Key Account Development, Pricing, Competitive Analysis, Key Account Management, Marketing Management, Brand Management, Product Development, Strategy, National Accounts, Merchandising, Product Marketing, Retail, B2B, Market Analysis, AC Nielsen, Spectra, Sales Presentations, Supply Chain, Inventory Management, Categorization, Brand Development, Lead Generation, Process Improvement, Negotiation, Team Building, P, IRI, Nielsen, Management, Direct Store Delivery, Solution Selling
Education
University of San Francisco 1993 — 1994
Masters, Organization and Leadership
University of New Hampshire 1981 — 1985
BA, Communication, Minor in Physchology/Business
San Diego State University-California State University 1983 — 1984
Communications
Georgia-Pacific LLC November 2012 - Present
Clover Stornetta Farms, Inc. June 2010 - October 2012
Con Agra Foods, Safeway Team November 2007 - June 2010
HJ Heinz April 2003 - October 2007
Convergys April 1999 - December 2002
Ocean Spray Cranberries January 1999 - October 1999
Ocean Spray Cranberries October 1997 - December 1998
Ocean Spray Cranberries 1995 - 1997
Mott's USA 1991 - 1994
Skills
Leadership, Forecasting, Sales Operations, Business Development, Consumer Products, Marketing, Sales, Marketing Strategy, Sales Management, Customer Insight, Cross-functional Team..., Account Management, Shopper Marketing, Grocery, Contract Negotiation, Key Account Development, Pricing, Competitive Analysis, Key Account Management, Marketing Management, Brand Management, Product Development, Strategy, National Accounts, Merchandising, Product Marketing, Retail, B2B, Market Analysis, AC Nielsen, Spectra, Sales Presentations, Supply Chain, Inventory Management, Categorization, Brand Development, Lead Generation, Process Improvement, Negotiation, Team Building, P, IRI, Nielsen, Management, Direct Store Delivery, Solution Selling
Education
University of San Francisco 1993 — 1994
Masters, Organization and Leadership
University of New Hampshire 1981 — 1985
BA, Communication, Minor in Physchology/Business
San Diego State University-California State University 1983 — 1984
Communications
Tony Albert Tony Albert's Convergys Experience January 1999 - June 2000
Job Data Network Specialist at Orange County Government
Industry Information Technology and Services
Experience
Orange County Government August 2008 - Present
Manheim / Finance Express October 2000 - March 2008
Joshua Industries June 2000 - October 2000
Convergys January 1999 - June 2000
Skills
Servers, Active Directory, Cisco Technologies, Windows Server, Network Administration, Networking, Switches, Technical Support, Troubleshooting
Education
New Horizons 2008 — 2009
MCSE 2003, Security+, CCNA
Seminole State College of Florida 1998 — 2000
A.S., Network Services Technology - Microsoft
Orange County Government August 2008 - Present
Manheim / Finance Express October 2000 - March 2008
Joshua Industries June 2000 - October 2000
Convergys January 1999 - June 2000
Skills
Servers, Active Directory, Cisco Technologies, Windows Server, Network Administration, Networking, Switches, Technical Support, Troubleshooting
Education
New Horizons 2008 — 2009
MCSE 2003, Security+, CCNA
Seminole State College of Florida 1998 — 2000
A.S., Network Services Technology - Microsoft
Jeremy Steiner Jeremy Steiner's Convergys Experience January 2005 - June 2008
Job Learning Specialist / Instructional Designer at Beachbody
Industry E-Learning
Experience
Convergys India Services July 2008 - January 2015
Convergys January 2005 - June 2008
DigitalThink March 2003 - January 2005
Skills
Instructional Design, E-Learning Consulting, simulation development, Blended Learning, Captivate, Mobile Learning, Call Center Development, Project Planning, Instructor-led Training, Instructional Writing, Performance Management, Employee Engagement, Training, Management, Coaching, Project Management
Education
San Francisco State University 2003 — 2006
Master of Education (M.Ed.), Instructional Design and Technology
San Francisco State University 1990 — 1994
Bachelor of Arts (B.A.), Economic Geography
Convergys India Services July 2008 - January 2015
Convergys January 2005 - June 2008
DigitalThink March 2003 - January 2005
Skills
Instructional Design, E-Learning Consulting, simulation development, Blended Learning, Captivate, Mobile Learning, Call Center Development, Project Planning, Instructor-led Training, Instructional Writing, Performance Management, Employee Engagement, Training, Management, Coaching, Project Management
Education
San Francisco State University 2003 — 2006
Master of Education (M.Ed.), Instructional Design and Technology
San Francisco State University 1990 — 1994
Bachelor of Arts (B.A.), Economic Geography
Joslin Edinger, MBA, MSA's Convergys Experience December 2005 - July 2006
Job Business Information Spec/Lead at Nationwide and Owner/Artist at Liquid Iguana Studios (Parttime)
Industry Financial Services
Experience
Nationwide Insurance August 2015 - Present
Liquid Iguana Studios August 2013 - Present
Nationwide Insurance July 2014 - August 2015
PHH Mortgage June 2012 - April 2014
Blue Cross Blue Shield of Florida July 2010 - June 2012
Fidelity Investments September 2007 - February 2009
Fidelity Investments August 2006 - September 2007
Convergys December 2005 - July 2006
Convergys May 2004 - October 2005
Convergys August 2001 - May 2004
Skills
Research, Benefits Administration, Payroll, Proposal Management, Business Analysis, Financial Analysis, Data Analysis, Brokerage, Operations Management, Operational Planning, Accounting, Customer Relations, Customer Service, Customer Experience, Managerial Experience, International Relations, Excel, Underwriting, Credit Risk, Lean Operations, Management, Human Resources, Negotiation, Credit, Call Center, Process Improvement, Outsourcing, Strategic Planning, Investments, Microsoft Office, Financial Services, Vendor Management, Risk Management, Microsoft Excel, System Administration, Workforce Management, Team Leadership, Analysis, Proposal Writing, Customer Satisfaction, Forecasting, Business Development, CRM, Project Planning, Loans, Team Building, Marketing, Project Management, Leadership, Finance
Education
University of Phoenix 2010 — 2011
MS, Accountancy, 3.86
University of Phoenix 2004 — 2006
MBA, Marketing, 3.86
University of Phoenix 2002 — 2004
Bachelors, Marketing, 3.65
Santa Fe Community College 1995 — 1997
Associate of Arts, Fine Arts, 3.2
Nationwide Insurance August 2015 - Present
Liquid Iguana Studios August 2013 - Present
Nationwide Insurance July 2014 - August 2015
PHH Mortgage June 2012 - April 2014
Blue Cross Blue Shield of Florida July 2010 - June 2012
Fidelity Investments September 2007 - February 2009
Fidelity Investments August 2006 - September 2007
Convergys December 2005 - July 2006
Convergys May 2004 - October 2005
Convergys August 2001 - May 2004
Skills
Research, Benefits Administration, Payroll, Proposal Management, Business Analysis, Financial Analysis, Data Analysis, Brokerage, Operations Management, Operational Planning, Accounting, Customer Relations, Customer Service, Customer Experience, Managerial Experience, International Relations, Excel, Underwriting, Credit Risk, Lean Operations, Management, Human Resources, Negotiation, Credit, Call Center, Process Improvement, Outsourcing, Strategic Planning, Investments, Microsoft Office, Financial Services, Vendor Management, Risk Management, Microsoft Excel, System Administration, Workforce Management, Team Leadership, Analysis, Proposal Writing, Customer Satisfaction, Forecasting, Business Development, CRM, Project Planning, Loans, Team Building, Marketing, Project Management, Leadership, Finance
Education
University of Phoenix 2010 — 2011
MS, Accountancy, 3.86
University of Phoenix 2004 — 2006
MBA, Marketing, 3.86
University of Phoenix 2002 — 2004
Bachelors, Marketing, 3.65
Santa Fe Community College 1995 — 1997
Associate of Arts, Fine Arts, 3.2
Jeannette Franks's Convergys Experience June 2010 - December 2011
Job Graphic Designer who wants to be your next entry level professional
Industry Graphic Design
Experience
Stevens-Henager College January 2013 - Present
ZipLocal January 2015 - April 2015
Convergys June 2010 - December 2011
Brick Oven Pizza September 2009 - June 2010
Skills
Adobe Creative Suite, InDesign, Illustrator, Graphic Design, Mac, Photoshop, PowerPoint, Research, Teamwork, Social Media, Logo Design, Layout, Posters, Packaging, Business Cards, Adobe Acrobat, Advertising, Social Networking, Creative Problem Solving, Typography, Social Media Marketing, Branding, Flyers, Marketing, Online Marketing, Brand Development, Brochures
Education
stevens-henager college online 2013 — 2015
Bachelor's degree, Graphic Design
San Diego City College 2000 — 2012
Graphic Design
granite hills high school
Stevens-Henager College January 2013 - Present
ZipLocal January 2015 - April 2015
Convergys June 2010 - December 2011
Brick Oven Pizza September 2009 - June 2010
Skills
Adobe Creative Suite, InDesign, Illustrator, Graphic Design, Mac, Photoshop, PowerPoint, Research, Teamwork, Social Media, Logo Design, Layout, Posters, Packaging, Business Cards, Adobe Acrobat, Advertising, Social Networking, Creative Problem Solving, Typography, Social Media Marketing, Branding, Flyers, Marketing, Online Marketing, Brand Development, Brochures
Education
stevens-henager college online 2013 — 2015
Bachelor's degree, Graphic Design
San Diego City College 2000 — 2012
Graphic Design
granite hills high school
Cherie McGhee Cherie McGhee's Convergys Experience July 2013 - May 2014
Job Underwriting Service Assistant at State Farm
Industry Consumer Goods
Experience
State Farm August 2015 - Present
Asurion July 2015 - August 2015
Sykes August 2014 - August 2015
Convergys July 2013 - May 2014
MedPro Billing March 2013 - June 2013
WinCup January 2005 - May 2011
Blue Thunder February 2004 - March 2005
East Coast Fire Protection January 2003 - February 2004
Fleet January 1999 - January 2004
Skills
Administrative..., Payroll, Human Resources, Recruiting, Customer Service, Data Entry, Front Office, Microsoft Office, Process Improvement, Management, Team Leadership, Team Building, Accounting, Marketing, New Hire Orientations, Call Centers, Training, Invoicing, Sales, Strategic Planning, Leadership, Operations Management, Negotiation, Time Management, Process Scheduler, Coaching, Administrative...
Education
Sanford-Brown College-Atlanta 2012 — 2013
Medical Billing & Coding certificate, Medical Insurance Specialist/Medical Biller
Avondale High School 1984 — 1988
Diploma
State Farm August 2015 - Present
Asurion July 2015 - August 2015
Sykes August 2014 - August 2015
Convergys July 2013 - May 2014
MedPro Billing March 2013 - June 2013
WinCup January 2005 - May 2011
Blue Thunder February 2004 - March 2005
East Coast Fire Protection January 2003 - February 2004
Fleet January 1999 - January 2004
Skills
Administrative..., Payroll, Human Resources, Recruiting, Customer Service, Data Entry, Front Office, Microsoft Office, Process Improvement, Management, Team Leadership, Team Building, Accounting, Marketing, New Hire Orientations, Call Centers, Training, Invoicing, Sales, Strategic Planning, Leadership, Operations Management, Negotiation, Time Management, Process Scheduler, Coaching, Administrative...
Education
Sanford-Brown College-Atlanta 2012 — 2013
Medical Billing & Coding certificate, Medical Insurance Specialist/Medical Biller
Avondale High School 1984 — 1988
Diploma
Allegra Johnson Allegra Johnson's Convergys Experience August 2014 - May 2015
Job B.S Biology at Savannah State University
Industry Hospital & Health Care
Experience
Advantage Sales & Marketing April 2013 - Present
Forever 21 April 2012 - Present
Convergys August 2014 - May 2015
Skills
Microsoft Office, Microsoft Excel, Data Analysis, PowerPoint, Customer Service, Time Management, Social Networking, Leadership, Outlook, Research, Social Media, Event Planning, Public Speaking, Financial Analysis, Microsoft Word
Education
Savannah State University 2008 — 2012
Bachelor's degree, Biology, General
Advantage Sales & Marketing April 2013 - Present
Forever 21 April 2012 - Present
Convergys August 2014 - May 2015
Skills
Microsoft Office, Microsoft Excel, Data Analysis, PowerPoint, Customer Service, Time Management, Social Networking, Leadership, Outlook, Research, Social Media, Event Planning, Public Speaking, Financial Analysis, Microsoft Word
Education
Savannah State University 2008 — 2012
Bachelor's degree, Biology, General
Ben Hughes, PMP's Convergys Experience June 1996 - December 1998
Job Manager, Learning and Development
Industry E-Learning
Experience
The Church of Jesus Christ of Latter-day Saints October 2008 - Present
LDS Church 2008 - Present
Boy Scouts of America September 2002 - Present
Salt Lake Choral August 2012 - May 2015
Allen Communication Learning Services January 2005 - October 2008
Intrepid Learning Solutions April 2004 - December 2004
Ravenworks July 2002 - April 2004
Allen Communication December 1998 - June 2002
Convergys June 1996 - December 1998
ITT Technical Institute August 1995 - March 1996
Skills
Training Delivery, Instructor-led Training, Communication Training, Project Management, MS Project, Project Coordination, Project Planning, Program Management, Program Facilitation, Program Evaluation, Instructional Design, Instructional Technology, Blended Learning, Adobe eLearning Suite, Microsoft Office, Fly Fishing, Boy Scouts, Eagle Scout, Quicken, Religion, LDS, Church Media, Church Growth, Church History, Church Administration, Churches, Parenting, Communication Skills, Soft Skills, People Skills, Needs Analysis, Action Learning, Experiential Learning, Distance Learning, Web Project Management, Public Speaking, Public Relations, Volunteer Training, Volunteer Management, Training, Learning Management..., E-Learning, Captivate, Coaching, Learning Management, Leadership, Curriculum Development, Curriculum Design, Adult Education, Lectora
Education
San Diego State University-California State University 2000 — 2003
EDTEC Certificate
Westminster College 1996 — 1998
incomplete
University of Utah 1993 — 1995
BA
Weber State University 1991 — 1993
AA
Bountiful High School 1984 — 1988
Diploma
The Church of Jesus Christ of Latter-day Saints October 2008 - Present
LDS Church 2008 - Present
Boy Scouts of America September 2002 - Present
Salt Lake Choral August 2012 - May 2015
Allen Communication Learning Services January 2005 - October 2008
Intrepid Learning Solutions April 2004 - December 2004
Ravenworks July 2002 - April 2004
Allen Communication December 1998 - June 2002
Convergys June 1996 - December 1998
ITT Technical Institute August 1995 - March 1996
Skills
Training Delivery, Instructor-led Training, Communication Training, Project Management, MS Project, Project Coordination, Project Planning, Program Management, Program Facilitation, Program Evaluation, Instructional Design, Instructional Technology, Blended Learning, Adobe eLearning Suite, Microsoft Office, Fly Fishing, Boy Scouts, Eagle Scout, Quicken, Religion, LDS, Church Media, Church Growth, Church History, Church Administration, Churches, Parenting, Communication Skills, Soft Skills, People Skills, Needs Analysis, Action Learning, Experiential Learning, Distance Learning, Web Project Management, Public Speaking, Public Relations, Volunteer Training, Volunteer Management, Training, Learning Management..., E-Learning, Captivate, Coaching, Learning Management, Leadership, Curriculum Development, Curriculum Design, Adult Education, Lectora
Education
San Diego State University-California State University 2000 — 2003
EDTEC Certificate
Westminster College 1996 — 1998
incomplete
University of Utah 1993 — 1995
BA
Weber State University 1991 — 1993
AA
Bountiful High School 1984 — 1988
Diploma
Shannyn Burke Shannyn Burke's Convergys Experience 2002 - 2004
Job Paralegal at Bautista, Overson & Stewart, PC
Industry Law Practice
Experience
Bautista, Overson & Stewart PC April 2015 - Present
Seaich Corporation July 2013 - July 2014
Dustin R. Matthews Law Firm January 2013 - February 2013
Target November 2012 - January 2013
Sephora September 2012 - November 2012
Starbucks July 2007 - August 2012
Schatz Anderson & Associates January 2012 - May 2012
Skool Lunch June 2007 - July 2009
Convergys 2002 - 2004
Skills
Typing 80 WPM, Legal Research, WestlawNext, Legal Writing, Legal Documents, Legal Blogging, Legal Marketing, Multitasking, Interpersonal..., Client Counseling, Client Education, Internet Explorer, Microsoft Word, Microsoft Excel, PowerPoint, Outlook Express, Email, Answering Phones, Multi-line Phone, Criminal Law, Case Management, Superior Work Ethic, Cash Handling, Customer Service, Committed to Customer..., Inventory Management, Organizational Needs..., Simple HTML, Photography, Chalk Marker Art (those...
Education
Salt Lake Community College 2008 — 2012
Associate of Applied Science, Paralegal Studies, 3.88 GPA
Salt Lake Community College 2008 — 2012
AAS in Paralegal Studies, Paralegal Studies
Bautista, Overson & Stewart PC April 2015 - Present
Seaich Corporation July 2013 - July 2014
Dustin R. Matthews Law Firm January 2013 - February 2013
Target November 2012 - January 2013
Sephora September 2012 - November 2012
Starbucks July 2007 - August 2012
Schatz Anderson & Associates January 2012 - May 2012
Skool Lunch June 2007 - July 2009
Convergys 2002 - 2004
Skills
Typing 80 WPM, Legal Research, WestlawNext, Legal Writing, Legal Documents, Legal Blogging, Legal Marketing, Multitasking, Interpersonal..., Client Counseling, Client Education, Internet Explorer, Microsoft Word, Microsoft Excel, PowerPoint, Outlook Express, Email, Answering Phones, Multi-line Phone, Criminal Law, Case Management, Superior Work Ethic, Cash Handling, Customer Service, Committed to Customer..., Inventory Management, Organizational Needs..., Simple HTML, Photography, Chalk Marker Art (those...
Education
Salt Lake Community College 2008 — 2012
Associate of Applied Science, Paralegal Studies, 3.88 GPA
Salt Lake Community College 2008 — 2012
AAS in Paralegal Studies, Paralegal Studies
Giancarlo Rossi Giancarlo Rossi's Convergys Experience 2004 - 2005
Job Inflight Crewmember at JetBlue Airways
Industry Media Production
Experience
JetBlue Airways Graphic DesignerThe Cardone GroupOctober 2011 - September 2014
Seminole State College of Florida August 2008 - 2011
Lockheed Martin 2006 - 2007
Auto Trader 2005 - 2006
Convergys 2004 - 2005
Skills
SEO, Social Media, Advertising, Photoshop, Web Development, Public Speaking, Graphic Design, Marketing, Web Design, Online Advertising, After Effects, E-commerce, Adobe Creative Suite, WordPress, Graphics, InDesign, Dreamweaver, Flash
Education
Seminole State College of Florida 2011 — 2015
Associate of Science, Graphics Technology; Digital/Interactive Media Design Specialization
Seminole State College of Florida 2008 — 2011
Associate of Science (A.S.), Graphic Design
Seminole State College of Florida 2008 — 2011
Associate of Science, Web Design
JetBlue Airways Graphic DesignerThe Cardone GroupOctober 2011 - September 2014
Seminole State College of Florida August 2008 - 2011
Lockheed Martin 2006 - 2007
Auto Trader 2005 - 2006
Convergys 2004 - 2005
Skills
SEO, Social Media, Advertising, Photoshop, Web Development, Public Speaking, Graphic Design, Marketing, Web Design, Online Advertising, After Effects, E-commerce, Adobe Creative Suite, WordPress, Graphics, InDesign, Dreamweaver, Flash
Education
Seminole State College of Florida 2011 — 2015
Associate of Science, Graphics Technology; Digital/Interactive Media Design Specialization
Seminole State College of Florida 2008 — 2011
Associate of Science (A.S.), Graphic Design
Seminole State College of Florida 2008 — 2011
Associate of Science, Web Design
Abigail Lanza Abigail Lanza's Convergys Experience December 2013 - April 2014
Job Student at Tallahassee Community College
Industry Food & Beverages
Experience
Tomahawk Bar and Grill 2014 - 2015
DenMothers January 2014 - August 2014
Convergys December 2013 - April 2014
Winn Dixie November 2012 - December 2013
Education
Tallahassee Community College 2014 — 2015
Psychology, Sophmore
Seminole State College of Florida 2013 — 2014
Psychology
Tomahawk Bar and Grill 2014 - 2015
DenMothers January 2014 - August 2014
Convergys December 2013 - April 2014
Winn Dixie November 2012 - December 2013
Education
Tallahassee Community College 2014 — 2015
Psychology, Sophmore
Seminole State College of Florida 2013 — 2014
Psychology
Andrew Sackllah's Convergys Experience September 2004 - January 2010
Job Senior Patient/Client Advocate at Accredo An Express Scripts Company
Industry Pharmaceuticals
Experience
Accredo - An Express Scripts Company May 2012 - Present
Kelly Services-Express Scripts October 2011 - April 2012
Convergys September 2004 - January 2010
Skills
Time Management, Microsoft Excel, Leadership, Customer Service, Microsoft Word, Critical Thinking, Learning Management..., Quality Auditing, Microsoft Office, PowerPoint, Teamwork, Problem Solving, HIPAA, Training, Management, Social Media, Data Entry, Call Centers
Education
University of Central Florida 2015 — 2018
Bachelors of Science in Business Administration, Accounting
Seminole State College of Florida 2013 — 2014
Associate of Arts (AA), Accounting
Accredo - An Express Scripts Company May 2012 - Present
Kelly Services-Express Scripts October 2011 - April 2012
Convergys September 2004 - January 2010
Skills
Time Management, Microsoft Excel, Leadership, Customer Service, Microsoft Word, Critical Thinking, Learning Management..., Quality Auditing, Microsoft Office, PowerPoint, Teamwork, Problem Solving, HIPAA, Training, Management, Social Media, Data Entry, Call Centers
Education
University of Central Florida 2015 — 2018
Bachelors of Science in Business Administration, Accounting
Seminole State College of Florida 2013 — 2014
Associate of Arts (AA), Accounting
David Gamell David Gamell's Convergys Experience 2007 - 2008
Job
Industry Computer Software
Experience
Baxter Healthcare 2012 - 2014
SunGard 2010 - December 2012
Comcast Cable 2009 - 2010
BrightHouse 2009 - 2009
Convergys 2007 - 2008
KinetiX Internet and Gaming 2007 - 2008
Self-Employed Deliveries for Home Depot and Air Traffic Services 2005 - 2007
The Home Depot 2003 - 2005
Harvest Time International 1998 - 2003
Education
Western Governors University 2014 — 2016
Bachelor's Degree, Computer Software Engineering
Seminole State College of Florida 2001 — 2003
Associate's Degree, Computer Science
Baxter Healthcare 2012 - 2014
SunGard 2010 - December 2012
Comcast Cable 2009 - 2010
BrightHouse 2009 - 2009
Convergys 2007 - 2008
KinetiX Internet and Gaming 2007 - 2008
Self-Employed Deliveries for Home Depot and Air Traffic Services 2005 - 2007
The Home Depot 2003 - 2005
Harvest Time International 1998 - 2003
Education
Western Governors University 2014 — 2016
Bachelor's Degree, Computer Software Engineering
Seminole State College of Florida 2001 — 2003
Associate's Degree, Computer Science
Kerith Craig's Convergys Experience January 2008 - January 2011
Job
Industry Consumer Services
Experience
Comcast Cable August 2011 - Present
Convergys January 2008 - January 2011
The Home Depot Call Center September 2006 - January 2008
The Home Depot October 2004 - September 2006
Niko Laos May 2004 - September 2004
Skills
Training, Program Management, Leadership, Management, Call Center, Outstanding time..., Building Relationships, Inspiring Teams, Staff Development, Troubleshooting, Call Centers, Customer Service, Time Management, Sales Operations, Project Management
Education
Seminole Community College 2009 — 2013
Nursing
Southeastern University 2002 — 2005
Still seeking degree, Youth Ministry and Secondary English Education
Grove City 1996 — 2001
High School Diploma, AP and CP Courses
Comcast Cable August 2011 - Present
Convergys January 2008 - January 2011
The Home Depot Call Center September 2006 - January 2008
The Home Depot October 2004 - September 2006
Niko Laos May 2004 - September 2004
Skills
Training, Program Management, Leadership, Management, Call Center, Outstanding time..., Building Relationships, Inspiring Teams, Staff Development, Troubleshooting, Call Centers, Customer Service, Time Management, Sales Operations, Project Management
Education
Seminole Community College 2009 — 2013
Nursing
Southeastern University 2002 — 2005
Still seeking degree, Youth Ministry and Secondary English Education
Grove City 1996 — 2001
High School Diploma, AP and CP Courses
Aaron Somer's Convergys Experience 2003 - 2005
Job SE Manager, Western US, Mid & Enterprise Markets at Zuora
Industry Internet
Experience
Zuora June 2015 - Present
Zuora February 2015 - Present
Zuora February 2014 - Present
Zuora October 2012 - February 2014
salesforce.com January 2011 - October 2012
Colliers-International 2005 - 2010
Convergys 2003 - 2005
Cygent, Inc. 2000 - 2003
Accenture 1996 - 2000
Skills
Salesforce.com, Sales Engineering, Product Development, SaaS, Cloud Computing, Sales, Sales Strategy, Mind Maps, Solutions Architecture, Marketing Strategy, CRM, Strategic Selling, Management, Business Process..., Solution Architecture, Strategic Partnerships, Sales Process, Mind Mapping, B2B, Competitive Analysis, New Business Development, Business Development, Strategic Planning, Professional Services, Marketing, Product Marketing, Business Intelligence, Account Management, Pre-sales, Databases, Business Alliances, Product Management, Start-ups, Direct Sales, Lead Generation, Consulting, Selling, Solution Selling, Analytics, Enterprise Software, PaaS, Business Process, Leadership, Software Industry, Demand Generation, Telecommunications, Sales Enablement, Sales Operations, Force.com, Integration
Education
Santa Clara University 1992 — 1996
BS, Marketing
Mount Michael Benedictine High School 1988 — 1992
College Prep
Zuora June 2015 - Present
Zuora February 2015 - Present
Zuora February 2014 - Present
Zuora October 2012 - February 2014
salesforce.com January 2011 - October 2012
Colliers-International 2005 - 2010
Convergys 2003 - 2005
Cygent, Inc. 2000 - 2003
Accenture 1996 - 2000
Skills
Salesforce.com, Sales Engineering, Product Development, SaaS, Cloud Computing, Sales, Sales Strategy, Mind Maps, Solutions Architecture, Marketing Strategy, CRM, Strategic Selling, Management, Business Process..., Solution Architecture, Strategic Partnerships, Sales Process, Mind Mapping, B2B, Competitive Analysis, New Business Development, Business Development, Strategic Planning, Professional Services, Marketing, Product Marketing, Business Intelligence, Account Management, Pre-sales, Databases, Business Alliances, Product Management, Start-ups, Direct Sales, Lead Generation, Consulting, Selling, Solution Selling, Analytics, Enterprise Software, PaaS, Business Process, Leadership, Software Industry, Demand Generation, Telecommunications, Sales Enablement, Sales Operations, Force.com, Integration
Education
Santa Clara University 1992 — 1996
BS, Marketing
Mount Michael Benedictine High School 1988 — 1992
College Prep
Gregory Flagg Gregory Flagg's Convergys Experience May 1999 - July 2001
Job Principal Design Consultant Oracle
Industry Pharmaceuticals
Experience
Oracle 2010 - Present
ICON Clinical Research February 2009 - October 2010
ICON Clinical Research August 2005 - February 2009
Airbrush Images, Inc. July 2001 - August 2005
Convergys May 1999 - July 2001
Skills
Visio, Validation, Clinical Trials, Microsoft Excel, Oracle HR, Databases, Database Design, Oracle, Servers, Quality Assurance, Microsoft SQL Server, Requirements Analysis, Process Improvement, Data Management, Software Documentation, Technical Support, Networking, Data Warehousing, SQL, Active Directory, Business Process, SDLC, PL/SQL, Software Project..., Business Analysis, Integration, Software Design, Project Management, Clinical Data Management, Windows, 21 CFR Part 11, User Acceptance Testing, Testing
Education
Sam Houston State University 1999 — 2003
Bachelors, Computer Science
Splendora High School
Oracle 2010 - Present
ICON Clinical Research February 2009 - October 2010
ICON Clinical Research August 2005 - February 2009
Airbrush Images, Inc. July 2001 - August 2005
Convergys May 1999 - July 2001
Skills
Visio, Validation, Clinical Trials, Microsoft Excel, Oracle HR, Databases, Database Design, Oracle, Servers, Quality Assurance, Microsoft SQL Server, Requirements Analysis, Process Improvement, Data Management, Software Documentation, Technical Support, Networking, Data Warehousing, SQL, Active Directory, Business Process, SDLC, PL/SQL, Software Project..., Business Analysis, Integration, Software Design, Project Management, Clinical Data Management, Windows, 21 CFR Part 11, User Acceptance Testing, Testing
Education
Sam Houston State University 1999 — 2003
Bachelors, Computer Science
Splendora High School
Stacy Durant LSSGB Stacy Durant LSSGB's Convergys Experience November 1998 - October 1999
Job Quality Specialist at Charter Communications
Industry Telecommunications
Experience
Charter Communications May 2013 - Present
Charter Communications January 2008 - May 2013
Charter Communications July 2004 - January 2008
Charter Communications September 2001 - July 2004
Elan-Polo October 1999 - June 2001
Convergys November 1998 - October 1999
Skills
Always Willing to Learn, Call Centers, Process Improvement, Customer Service, Customer Satisfaction, Telecommunications, Troubleshooting, Leadership, Integrity, Team-oriented, Customer Experience, Detailed Organization, Can Help, Independence, Communicaitons, Flexable, Dependable Team Player, Train Others, Friendly Personality, Loyal, Broadband, IVR, Oral, Fiber Optics, Wireless, LAN-WAN, Training, Salesforce.com
Education
Sanford-Brown College-Fenton 2003 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Charter Communications May 2013 - Present
Charter Communications January 2008 - May 2013
Charter Communications July 2004 - January 2008
Charter Communications September 2001 - July 2004
Elan-Polo October 1999 - June 2001
Convergys November 1998 - October 1999
Skills
Always Willing to Learn, Call Centers, Process Improvement, Customer Service, Customer Satisfaction, Telecommunications, Troubleshooting, Leadership, Integrity, Team-oriented, Customer Experience, Detailed Organization, Can Help, Independence, Communicaitons, Flexable, Dependable Team Player, Train Others, Friendly Personality, Loyal, Broadband, IVR, Oral, Fiber Optics, Wireless, LAN-WAN, Training, Salesforce.com
Education
Sanford-Brown College-Fenton 2003 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Susana Amezcua Susana Amezcua's Convergys Experience June 2000 - April 2002
Job School Counselor at SLCSD
Industry Education Management
Experience
SLCSD August 2008 - Present
SLCSD August 2005 - December 2007
Discover Card May 2002 - August 2005
Convergys June 2000 - April 2002
Skills
Educational Leadership, Classroom, Teaching, K-12, Tutoring, Classroom Management, Lesson Planning, Educational Technology, Student Counseling, Elementary Education, Teacher Training, Career Counseling, Differentiated..., Student Affairs, Academic Advising, Public Speaking, Event Planning
Education
University of Utah 2004 — 2008
Master of Education (M.Ed.), Educational Psychology
Salt Lake Community College 2002 — 2004
Associate of Science (A.S.), Business/Commerce, General
SLCSD August 2008 - Present
SLCSD August 2005 - December 2007
Discover Card May 2002 - August 2005
Convergys June 2000 - April 2002
Skills
Educational Leadership, Classroom, Teaching, K-12, Tutoring, Classroom Management, Lesson Planning, Educational Technology, Student Counseling, Elementary Education, Teacher Training, Career Counseling, Differentiated..., Student Affairs, Academic Advising, Public Speaking, Event Planning
Education
University of Utah 2004 — 2008
Master of Education (M.Ed.), Educational Psychology
Salt Lake Community College 2002 — 2004
Associate of Science (A.S.), Business/Commerce, General
Veronica Mostacci's Convergys Experience June 2004 - December 2004
Job SR Quality Analyst
Industry Medical Devices
Experience
Medtronic August 2012 - Present
Medtronic diabetes June 2012 - August 2014
Convergys June 2004 - December 2004
Skills
Microsoft Office, Customer Service, Sales, Healthcare, Cross-functional Team..., Strategic Planning, Leadership
Education
San Antonio College 2014 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Douglas macarthur high school 1999 — 2002
Diploma, General Studies
Medtronic August 2012 - Present
Medtronic diabetes June 2012 - August 2014
Convergys June 2004 - December 2004
Skills
Microsoft Office, Customer Service, Sales, Healthcare, Cross-functional Team..., Strategic Planning, Leadership
Education
San Antonio College 2014 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Douglas macarthur high school 1999 — 2002
Diploma, General Studies
Darrell Latson Darrell Latson's Convergys Experience January 2006 - June 2006
Job Technology Specialist at Ferguson Florissant School District
Industry Computer Networking
Experience
Ferguson Florissant School District April 2009 - Present
Computer Nerdz February 2009 - April 2009
TEKsystems 2006 - 2008
IBM contract May 2006 - June 2006
Convergys January 2006 - June 2006
Skills
Windows and Macintosh..., Hardware, Workstations, Networking, Active Directory, Help Desk Support, Network Administration, Windows 7, Computer Hardware, LAN-WAN, System Administration, System Deployment, Printers, Educational Technology, Antivirus, Laptops, Network Security, Servers, Software Documentation, Technical Support, Troubleshooting, Technology Integration, Windows Server, OS X, Server Administration, Software Installation, VMware, Windows, VPN, Windows Vista, XP
Education
Sanford-Brown College-Hazelwood
Associate, Interactive Multi-Media
TechSkills
MCSA, Information Technology
Ferguson Florissant School District April 2009 - Present
Computer Nerdz February 2009 - April 2009
TEKsystems 2006 - 2008
IBM contract May 2006 - June 2006
Convergys January 2006 - June 2006
Skills
Windows and Macintosh..., Hardware, Workstations, Networking, Active Directory, Help Desk Support, Network Administration, Windows 7, Computer Hardware, LAN-WAN, System Administration, System Deployment, Printers, Educational Technology, Antivirus, Laptops, Network Security, Servers, Software Documentation, Technical Support, Troubleshooting, Technology Integration, Windows Server, OS X, Server Administration, Software Installation, VMware, Windows, VPN, Windows Vista, XP
Education
Sanford-Brown College-Hazelwood
Associate, Interactive Multi-Media
TechSkills
MCSA, Information Technology
Vincent Torres Vincent Torres's Convergys Experience 1997 - 2004
Job Superintendent at ThyssenKrupp Elevator Americas
Industry Management Consulting
Experience
ThyssenKrupp Elevator Americas August 2014 - Present
Hall Construction March 2014 - August 2014
Moss April 2011 - January 2014
Onyx Construction 2007 - 2011
Staker Parson Companies 2004 - 2007
Convergys 1997 - 2004
Skills
Leadership, Construction Management, Superintendent, Management, Supervisory Skills, English-Spanish, Communication Skills, Team Leadership, Quality Assurance, Customer Service, Time Management, Employee Training, Multi Tasking, Listening skills, Carpentry, Hiring Employees, Heavy Equipment, Accounts Receivable
Education
Salt Lake Community College
Bear River High 1994 — 1997
ThyssenKrupp Elevator Americas August 2014 - Present
Hall Construction March 2014 - August 2014
Moss April 2011 - January 2014
Onyx Construction 2007 - 2011
Staker Parson Companies 2004 - 2007
Convergys 1997 - 2004
Skills
Leadership, Construction Management, Superintendent, Management, Supervisory Skills, English-Spanish, Communication Skills, Team Leadership, Quality Assurance, Customer Service, Time Management, Employee Training, Multi Tasking, Listening skills, Carpentry, Hiring Employees, Heavy Equipment, Accounts Receivable
Education
Salt Lake Community College
Bear River High 1994 — 1997
Jerry Stanford Jerry Stanford's Convergys Experience April 2010 - August 2010
Job Open to opportunities
Industry Consumer Services
Experience
Needless Essentials Online June 2014 - Present
Carpal Tunnel Press June 2001 - Present
OFC Fabricators April 2014 - September 2014
Harbor Freight Tools March 2011 - August 2011
Convergys April 2010 - August 2010
Target November 2009 - March 2010
FurnitureBuzz September 2006 - October 2009
FurnitureBuzz February 2005 - September 2006
Skills
Logistics, Graphic Design, Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Customer Service, Cashiering, Inventory Management, Store Operations, Sales, Planograms, Customer Satisfaction, Microsoft Office, Microsoft Word, Fashion, Cash Register, Microsoft Excel, Adobe Creative Suite, Photoshop, Illustrator, Call Centers, Shipping, UPS Shipping
Education
Savannah College of Art and Design 1998 — 2001
Bachelor of Fine Arts (BFA), Sequential Art
Needless Essentials Online June 2014 - Present
Carpal Tunnel Press June 2001 - Present
OFC Fabricators April 2014 - September 2014
Harbor Freight Tools March 2011 - August 2011
Convergys April 2010 - August 2010
Target November 2009 - March 2010
FurnitureBuzz September 2006 - October 2009
FurnitureBuzz February 2005 - September 2006
Skills
Logistics, Graphic Design, Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Customer Service, Cashiering, Inventory Management, Store Operations, Sales, Planograms, Customer Satisfaction, Microsoft Office, Microsoft Word, Fashion, Cash Register, Microsoft Excel, Adobe Creative Suite, Photoshop, Illustrator, Call Centers, Shipping, UPS Shipping
Education
Savannah College of Art and Design 1998 — 2001
Bachelor of Fine Arts (BFA), Sequential Art
Steve Nolin Steve Nolin's Convergys Experience 2004 - 2006
Job Support Technician at SoftLayer, an IBM Company
Industry Internet
Experience
SoftLayer, an IBM Company August 2014 - Present
Hostgator.com September 2006 - July 2014
Convergys 2004 - 2006
Skills
Linux, Troubleshooting, HTML, Networking, Windows Server, MySQL, PHP, SQL, JavaScript, Servers
Education
San Jacinto College 1986 — 1990
Associate of Applied Science, Data Processing
SoftLayer, an IBM Company August 2014 - Present
Hostgator.com September 2006 - July 2014
Convergys 2004 - 2006
Skills
Linux, Troubleshooting, HTML, Networking, Windows Server, MySQL, PHP, SQL, JavaScript, Servers
Education
San Jacinto College 1986 — 1990
Associate of Applied Science, Data Processing
Tom Tolfa Tom Tolfa's Convergys Experience 2005 - 2010
Job Manager, Learning and Creative Services at NorthgateArinso
Industry Information Technology and Services
Experience
Northgatearinso 2010 - Present
NorthgateArinso 2010 - Present
Convergys 2005 - 2010
Skills
Change Management, Outsourcing, Performance Management, Vendor Management, Team Management, Project Management, Program Management, Employee Training, Learning Management, Training Delivery, Training, E-Learning, Professional Services, Instructional Design, Blended Learning, Instructor-led Training, Performance Improvement, Needs Analysis, Organizational Learning, Learning Management..., Consulting, Talent Management, Captivate
Education
San Francisco State University 1994 — 1998
Master of Arts (M.A.), English Language and Literature/Letters
Northgatearinso 2010 - Present
NorthgateArinso 2010 - Present
Convergys 2005 - 2010
Skills
Change Management, Outsourcing, Performance Management, Vendor Management, Team Management, Project Management, Program Management, Employee Training, Learning Management, Training Delivery, Training, E-Learning, Professional Services, Instructional Design, Blended Learning, Instructor-led Training, Performance Improvement, Needs Analysis, Organizational Learning, Learning Management..., Consulting, Talent Management, Captivate
Education
San Francisco State University 1994 — 1998
Master of Arts (M.A.), English Language and Literature/Letters
Alicia McNeill Alicia McNeill's Convergys Experience March 2010 - February 2011
Job Assistant Project Manager
Industry Marketing and Advertising
Experience
St. Johns Business Solutions June 2012 - Present
Convergys March 2010 - February 2011
Skills
Recruiting, Business Intelligence, Talent Acquisition, Business Planning, Sales Management, Office Administration, Microsoft Office, Office Management, New Business Development, Marketing, Customer Satisfaction, Customer Service, Human Resources
Education
Seminole State College of Florida 2008 — 2010
Associate of Science (AS), Office Administration
Port Huron High School 2002 — 2006
Diploma
St. Johns Business Solutions June 2012 - Present
Convergys March 2010 - February 2011
Skills
Recruiting, Business Intelligence, Talent Acquisition, Business Planning, Sales Management, Office Administration, Microsoft Office, Office Management, New Business Development, Marketing, Customer Satisfaction, Customer Service, Human Resources
Education
Seminole State College of Florida 2008 — 2010
Associate of Science (AS), Office Administration
Port Huron High School 2002 — 2006
Diploma
Micah Pinkrah Micah Pinkrah's Convergys Experience April 2008 - September 2008
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys April 2008 - September 2008
Hard Rock Cafe March 2007 - January 2008
Spherion September 2006 - January 2007
Ideal Aluminum November 2005 - September 2006
Airport Group International June 2005 - November 2005
Walmart September 2003 - August 2004
Swissport May 2002 - January 2003
Winn Dixie July 1998 - January 2001
Skills
Cashiering, Stock, Customer Service, Inventory Management, Word, Data Entry, Teamwork, Problem Solving, Retail, Customer Relations, Customer Satisfaction, Troubleshooting, Social Media, Public Speaking, Writing, Inventory Control, Social Networking
Education
Seminole State College 2010 — 2010
Convergys April 2008 - September 2008
Hard Rock Cafe March 2007 - January 2008
Spherion September 2006 - January 2007
Ideal Aluminum November 2005 - September 2006
Airport Group International June 2005 - November 2005
Walmart September 2003 - August 2004
Swissport May 2002 - January 2003
Winn Dixie July 1998 - January 2001
Skills
Cashiering, Stock, Customer Service, Inventory Management, Word, Data Entry, Teamwork, Problem Solving, Retail, Customer Relations, Customer Satisfaction, Troubleshooting, Social Media, Public Speaking, Writing, Inventory Control, Social Networking
Education
Seminole State College 2010 — 2010
acea stapler acea stapler's Convergys Experience September 2005 - May 2007
Job Logistics and Supply Chain Professional
Industry Logistics and Supply Chain
Experience
Maggiano's September 2006 - Present
Innovative Technical Solutions, LLC September 2008 - July 2010
Innovative Technical Solutions, LLC September 2008 - July 2010
Ciao Bella's Italian Restaurant March 2008 - October 2008
Convergys September 2005 - May 2007
Lady of the Lake July 2003 - January 2005
US Navy February 1998 - May 2001
Education
Bethel College
San Diego City College
Maggiano's September 2006 - Present
Innovative Technical Solutions, LLC September 2008 - July 2010
Innovative Technical Solutions, LLC September 2008 - July 2010
Ciao Bella's Italian Restaurant March 2008 - October 2008
Convergys September 2005 - May 2007
Lady of the Lake July 2003 - January 2005
US Navy February 1998 - May 2001
Education
Bethel College
San Diego City College
Wyatt Matthews Wyatt Matthews's Convergys Experience June 2002 - January 2009
Job Good Code. Good Support. Satisfied Customers.
Industry Information Technology and Services
Experience
ProFound Staffing, Inc. March 2012 - Present
Court Reporting Institute of Houston July 2008 - November 2011
Convergys June 2002 - January 2009
Klein ISD January 2002 - June 2002
RADOil, Inc. February 2001 - September 2001
LAN-Aces, Inc. August 1995 - December 2000
Skills
HTML + CSS, JavaScript, PHP, AJAX, C/C++
Education
Sam Houston State University 1991 — 1995
BS, Computer Science
ProFound Staffing, Inc. March 2012 - Present
Court Reporting Institute of Houston July 2008 - November 2011
Convergys June 2002 - January 2009
Klein ISD January 2002 - June 2002
RADOil, Inc. February 2001 - September 2001
LAN-Aces, Inc. August 1995 - December 2000
Skills
HTML + CSS, JavaScript, PHP, AJAX, C/C++
Education
Sam Houston State University 1991 — 1995
BS, Computer Science
Alice Vidale Alice Vidale's Convergys Experience November 2009 - August 2010
Job Member Services Associate at The Auto Club Group
Industry Consumer Services
Experience
The Auto Club Group February 2014 - Present
HealthFair August 2010 - Present
Convergys November 2009 - August 2010
Independent Marketing Consultant July 2008 - August 2010
Orlando Sentinel Communications January 2006 - January 2009
Orlando Sentinel Communications September 1995 - July 2008
Orlando Sentinel Communications January 1995 - January 2006
Skills
Magazines, Publishing, QuarkXPress, Copy Editing, Social Media, Journalism, Publications, New Media, Email Marketing, Copywriting, Blogging, Multimedia, News Writing, Media Relations, Editing, Digital Marketing, Direct Marketing, Marketing Strategy, Photoshop, Sales, Marketing, Direct Mail, Advertising Sales, Cold Calling, Account Management, Management, Selling, Social Media Marketing, Lead Generation, Online Marketing, Time Management, Customer Service, SEO, Marketing Communications, Integrated Marketing, Social Networking, Public Relations, Market Research, Event Planning, B2B, WordPress, Contract Negotiation, Media Planning, Press Releases, CRM, Marketing Research, SEM, New Business Development, Salesforce.com, Mobile Marketing
Education
Seminole Community College
Business Administration and Medical Transcription
The Auto Club Group February 2014 - Present
HealthFair August 2010 - Present
Convergys November 2009 - August 2010
Independent Marketing Consultant July 2008 - August 2010
Orlando Sentinel Communications January 2006 - January 2009
Orlando Sentinel Communications September 1995 - July 2008
Orlando Sentinel Communications January 1995 - January 2006
Skills
Magazines, Publishing, QuarkXPress, Copy Editing, Social Media, Journalism, Publications, New Media, Email Marketing, Copywriting, Blogging, Multimedia, News Writing, Media Relations, Editing, Digital Marketing, Direct Marketing, Marketing Strategy, Photoshop, Sales, Marketing, Direct Mail, Advertising Sales, Cold Calling, Account Management, Management, Selling, Social Media Marketing, Lead Generation, Online Marketing, Time Management, Customer Service, SEO, Marketing Communications, Integrated Marketing, Social Networking, Public Relations, Market Research, Event Planning, B2B, WordPress, Contract Negotiation, Media Planning, Press Releases, CRM, Marketing Research, SEM, New Business Development, Salesforce.com, Mobile Marketing
Education
Seminole Community College
Business Administration and Medical Transcription
Arielle Walker's Convergys Experience July 2010 - April 2012
Job Sr. Service Representative at Bank of America
Industry Banking
Experience
Bank of America October 2012 - Present
Convergys July 2010 - April 2012
Skills
Banking, Credit, Commercial Banking, Consumer Lending, Financial Services, Call Centers, Deposits, Credit Cards, Payments, Microsoft Excel, Access, Retail Banking, Cross Selling, Relationship Management, Risk Management, Loans
Education
Sanford-Brown College 2008 — 2011
Bachelor of Science (BS), Health/Health Care Administration/Management
Bank of America October 2012 - Present
Convergys July 2010 - April 2012
Skills
Banking, Credit, Commercial Banking, Consumer Lending, Financial Services, Call Centers, Deposits, Credit Cards, Payments, Microsoft Excel, Access, Retail Banking, Cross Selling, Relationship Management, Risk Management, Loans
Education
Sanford-Brown College 2008 — 2011
Bachelor of Science (BS), Health/Health Care Administration/Management
Melanie Spears Melanie Spears's Convergys Experience April 2012 - June 2013
Job Vice President, Business Development. HighTech
Industry Outsourcing/Offshoring
Experience
GENPACT November 2014 - Present
Convergys April 2012 - June 2013
Stream Global Services January 2010 - February 2011
Flextronics 2008 - 2009
Sanmina-SCI 2002 - 2008
Future Electronics 1999 - 2002
Arrow Electronics 1993 - 1997
Skills
Outsourcing, Cross-functional Team..., New Business Development, Sales Management, Account Management, Contract Manufacturing, High Technology Sales, Contract Negotiation, Proposal Leadership, Long-term Customer..., Global Sourcing, CRM, Vendor Management, Customer Retention, Call Centers, Solution Selling, BPO, Customer Satisfaction, Customer Experience, Sales Operations, Lead Generation, SaaS, Sales Process
Education
Seattle Pacific University - School of Business and Economics 1986 — 1988
BA, Business
GENPACT November 2014 - Present
Convergys April 2012 - June 2013
Stream Global Services January 2010 - February 2011
Flextronics 2008 - 2009
Sanmina-SCI 2002 - 2008
Future Electronics 1999 - 2002
Arrow Electronics 1993 - 1997
Skills
Outsourcing, Cross-functional Team..., New Business Development, Sales Management, Account Management, Contract Manufacturing, High Technology Sales, Contract Negotiation, Proposal Leadership, Long-term Customer..., Global Sourcing, CRM, Vendor Management, Customer Retention, Call Centers, Solution Selling, BPO, Customer Satisfaction, Customer Experience, Sales Operations, Lead Generation, SaaS, Sales Process
Education
Seattle Pacific University - School of Business and Economics 1986 — 1988
BA, Business
Jennifer Wadlow Jennifer Wadlow's Convergys Experience 2006 - 2010
Job Customer Service
Industry Outsourcing/Offshoring
Experience
Convergys 2006 - 2010
Skills
Team Management, Customer Service, Research, Team Leadership, Call Centers
Education
Sanford-Brown College 2010 — 2013
Associate of Science (A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant, N/A
Convergys 2006 - 2010
Skills
Team Management, Customer Service, Research, Team Leadership, Call Centers
Education
Sanford-Brown College 2010 — 2013
Associate of Science (A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant, N/A
Jon Markey's Convergys Experience November 2010 - April 2013
Job Senior Principal, Technical Project Manager at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company November 2013 - Present
Performance Technology Partners May 2013 - November 2013
Convergys November 2010 - April 2013
Kelsey Consulting, LLC October 2008 - August 2010
T-Mobile (Apex) January 2008 - August 2008
Davis Wright Tremaine LLP (Hansell Tierney) April 2007 - December 2007
Microsoft (Excell Data) November 2006 - February 2007
Microsoft (Parker Services) March 2006 - July 2006
Washington Mutual (Parker Services) April 2005 - February 2006
Self-employed September 2004 - January 2005
Skills
Program Management, Cross-functional Team..., Process Improvement, Project Management, Telecommunications, Management, Strategic Planning, Enterprise Architecture, Budgets, Call Center, Software Documentation, Enterprise Software, Vendor Management, Business Analysis, Change Management, IVR, Call Centers, Outsourcing
Education
Seattle University 1987 — 1991
BA, Business Administration & Marketing
Seattle University
Bachelor of Arts, Business Administration
eLoyalty, a TeleTech Company November 2013 - Present
Performance Technology Partners May 2013 - November 2013
Convergys November 2010 - April 2013
Kelsey Consulting, LLC October 2008 - August 2010
T-Mobile (Apex) January 2008 - August 2008
Davis Wright Tremaine LLP (Hansell Tierney) April 2007 - December 2007
Microsoft (Excell Data) November 2006 - February 2007
Microsoft (Parker Services) March 2006 - July 2006
Washington Mutual (Parker Services) April 2005 - February 2006
Self-employed September 2004 - January 2005
Skills
Program Management, Cross-functional Team..., Process Improvement, Project Management, Telecommunications, Management, Strategic Planning, Enterprise Architecture, Budgets, Call Center, Software Documentation, Enterprise Software, Vendor Management, Business Analysis, Change Management, IVR, Call Centers, Outsourcing
Education
Seattle University 1987 — 1991
BA, Business Administration & Marketing
Seattle University
Bachelor of Arts, Business Administration
Kamran Ravon's Convergys Experience August 2008 - March 2012
Job Network Engineer at garethallen Inc
Industry Telecommunications
Experience
garethallen Inc April 2012 - Present
Convergys August 2008 - March 2012
Intervoice June 2005 - August 2008
S1 Corporation July 2000 - June 2005
Edify October 1998 - June 2000
TIA Corp September 1997 - October 1998
Skills
IVR, Telephony, VoIP, Call Center, Speech Recognition, SIP, TCP/IP, Java, Genesys, CTI, Enterprise Software, Networking, CRM, Management, System Deployment, Call Centers, Technical Support, Telecommunications, VXML, Cloud Computing, Wireless, Integration, SaaS, Contact Centers, ISDN, IP
Education
University of Phoenix 2000 — 2002
MS, Computer Information System
San Francisco State University 1993 — 1997
BS, Broadcast Electronics
garethallen Inc April 2012 - Present
Convergys August 2008 - March 2012
Intervoice June 2005 - August 2008
S1 Corporation July 2000 - June 2005
Edify October 1998 - June 2000
TIA Corp September 1997 - October 1998
Skills
IVR, Telephony, VoIP, Call Center, Speech Recognition, SIP, TCP/IP, Java, Genesys, CTI, Enterprise Software, Networking, CRM, Management, System Deployment, Call Centers, Technical Support, Telecommunications, VXML, Cloud Computing, Wireless, Integration, SaaS, Contact Centers, ISDN, IP
Education
University of Phoenix 2000 — 2002
MS, Computer Information System
San Francisco State University 1993 — 1997
BS, Broadcast Electronics
Kriss White's Convergys Experience June 2009 - July 2010
Job finishing up a CIS Associates degree at CNM
Industry Information Technology and Services
Experience
CNM August 2010 - Present
Convergys June 2009 - July 2010
T-Mobile September 2006 - April 2009
Gallup-McKinley County Schools August 2004 - June 2006
Traffic Station Inc September 1999 - November 2000
self-employed June 1997 - August 1999
Telemedia, Inc. January 1994 - May 1997
Pioneer Magnetics 1984 - 1993
Education
Central New Mexico Community College 2010 — 2012
AAS, Computer Information Systems
San Diego State University-California State University 2001 — 2003
Teaching Cred., Social Sciences
San Diego State University-California State University 1973 — 1978
BS, Information Systems
CNM August 2010 - Present
Convergys June 2009 - July 2010
T-Mobile September 2006 - April 2009
Gallup-McKinley County Schools August 2004 - June 2006
Traffic Station Inc September 1999 - November 2000
self-employed June 1997 - August 1999
Telemedia, Inc. January 1994 - May 1997
Pioneer Magnetics 1984 - 1993
Education
Central New Mexico Community College 2010 — 2012
AAS, Computer Information Systems
San Diego State University-California State University 2001 — 2003
Teaching Cred., Social Sciences
San Diego State University-California State University 1973 — 1978
BS, Information Systems
Moira Delaney's Convergys Experience October 2004 - March 2005
Job Principal and Founder at Delaney Consulting, LLC
Industry E-Learning
Experience
Santa Clara University 2012 - Present
Delaney Consulting, LLC October 2011 - Present
Option Six/General Physics 2008 - June 2010
Customer Service Support, Xbox Training Group October 2008 - 2009
Microsoft May 2008 - October 2008
Microsoft (v- through Knowledge Anywhere) March 2008 - May 2008
Microsoft (a- through Sakson and Taylor) March 2007 - October 2007
Avanade October 2005 - November 2006
Microsoft March 2005 - June 2005
Convergys October 2004 - March 2005
Skills
Instructional Design, E-learning, Curriculum Development, Curriculum Design, Blended Learning, ILT, Classroom Instruction, Captivate, ADDIE, Training Delivery, Learning Management, Adult Education, Educational Technology, Needs Analysis, SharePoint, Instructional Technology, Content Development, Content Management, Course Development, Technical Training, Software Training, Program Management, E-Learning, Training, Team Building, Project Management, Employee Training, Editing, Hands-on Training, Technology Integration, Instructor-led Training, Classroom, Learning Management..., Camtasia, Performance Consulting, Multimedia, Job Aids, SCORM, SnagIt, Technical Writing, Distance Learning, Performance Improvement, Organizational Learning, Webinars, Articulate Studio, Mobile Learning, Social Learning, Workshop Facilitation, Lectora, Knowledge Management
Education
Seattle University 1988 — 1989
MED, Curriculum and Instruction
University of Washington 1978 — 1989
BA in English Lit/History Minor, English and Irish History and Literature
Santa Clara University 2012 - Present
Delaney Consulting, LLC October 2011 - Present
Option Six/General Physics 2008 - June 2010
Customer Service Support, Xbox Training Group October 2008 - 2009
Microsoft May 2008 - October 2008
Microsoft (v- through Knowledge Anywhere) March 2008 - May 2008
Microsoft (a- through Sakson and Taylor) March 2007 - October 2007
Avanade October 2005 - November 2006
Microsoft March 2005 - June 2005
Convergys October 2004 - March 2005
Skills
Instructional Design, E-learning, Curriculum Development, Curriculum Design, Blended Learning, ILT, Classroom Instruction, Captivate, ADDIE, Training Delivery, Learning Management, Adult Education, Educational Technology, Needs Analysis, SharePoint, Instructional Technology, Content Development, Content Management, Course Development, Technical Training, Software Training, Program Management, E-Learning, Training, Team Building, Project Management, Employee Training, Editing, Hands-on Training, Technology Integration, Instructor-led Training, Classroom, Learning Management..., Camtasia, Performance Consulting, Multimedia, Job Aids, SCORM, SnagIt, Technical Writing, Distance Learning, Performance Improvement, Organizational Learning, Webinars, Articulate Studio, Mobile Learning, Social Learning, Workshop Facilitation, Lectora, Knowledge Management
Education
Seattle University 1988 — 1989
MED, Curriculum and Instruction
University of Washington 1978 — 1989
BA in English Lit/History Minor, English and Irish History and Literature
Johnathan Clarke's Convergys Experience January 2003 - Present
Job Client Partner Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2003 - Present
eTelecare Global Solutions July 2007 - January 2008
eTelecare Global Solutions August 2006 - June 2007
Skills
Call Center, Call Centers, Business Analysis, BPO, CRM, Inbound Marketing, Operations Management, Sales Process, Service Delivery, Leadership, Outsourcing, Sales, Management, Workforce Management, Program Management, B2B, Customer Service, Vendor Management, Customer Experience, Team Management, Process Improvement, Customer Satisfaction, Performance Management
Education
Scottsdale Community College 2000 — 2002
Convergys January 2003 - Present
eTelecare Global Solutions July 2007 - January 2008
eTelecare Global Solutions August 2006 - June 2007
Skills
Call Center, Call Centers, Business Analysis, BPO, CRM, Inbound Marketing, Operations Management, Sales Process, Service Delivery, Leadership, Outsourcing, Sales, Management, Workforce Management, Program Management, B2B, Customer Service, Vendor Management, Customer Experience, Team Management, Process Improvement, Customer Satisfaction, Performance Management
Education
Scottsdale Community College 2000 — 2002
Nelson Pena's Convergys Experience March 1996 - November 1998
Job Desktop Support Specialist at Enterprise Products
Industry Sports
Experience
Enterprise Products September 2014 - January 2015
NRG Energy February 2014 - September 2014
Houston Texans December 2008 - January 2014
Litton Loan Servicing July 2006 - December 2008
Technip February 2002 - June 2006
Oshmans Sporting goods November 1998 - September 2001
Convergys March 1996 - November 1998
Skills
TCP/IP, Windows Server, Customer Service, Active Directory, SharePoint, Blackberry, Microsoft Office, Visio, Troubleshooting, Microsoft Exchange, Network Security, Disaster Recovery, Software Documentation, Windows
Education
University of Houston-Clear Lake 2001 — 2003
San Jacinto College 1998 — 2001
AA, Mathematics
Enterprise Products September 2014 - January 2015
NRG Energy February 2014 - September 2014
Houston Texans December 2008 - January 2014
Litton Loan Servicing July 2006 - December 2008
Technip February 2002 - June 2006
Oshmans Sporting goods November 1998 - September 2001
Convergys March 1996 - November 1998
Skills
TCP/IP, Windows Server, Customer Service, Active Directory, SharePoint, Blackberry, Microsoft Office, Visio, Troubleshooting, Microsoft Exchange, Network Security, Disaster Recovery, Software Documentation, Windows
Education
University of Houston-Clear Lake 2001 — 2003
San Jacinto College 1998 — 2001
AA, Mathematics
Keri Lambert's Convergys Experience March 2006 - May 2010
Job Benefits Administration Sales Solution Architect at Xerox Business Services, LLC
Industry Human Resources
Experience
Xerox May 2015 - Present
NGA Human Resources August 2013 - May 2015
NGA Human Resources June 2010 - August 2013
Convergys March 2006 - May 2010
CitiStreet (Now ING) February 2001 - March 2006
Wells Fargo Financial June 1999 - December 2000
Skills
Employee Benefits, Human Resources, HRIS, Benefits Administration, Talent Management, Defined Benefit, SAP HR, Performance Management, HR Transformation, PeopleSoft, Program Management, Management, HRO, Outsourcing, BPO, Deferred Compensation, SAP, Personnel Management, Testing, SDLC, Training, SQL, HR Consulting, Employee Engagement, HR Policies, Leave of Absence..., FMLA, Onboarding, Solution Architecture, Taleo, Workforce Planning, Solution Implementation, Pre-sales, SuccessFactors, Workday, Process Improvement
Education
University of Florida 1997 — 1999
Bachelor of Arts
Santa Fe Community College 1995 — 1997
Associates of Arts
Xerox May 2015 - Present
NGA Human Resources August 2013 - May 2015
NGA Human Resources June 2010 - August 2013
Convergys March 2006 - May 2010
CitiStreet (Now ING) February 2001 - March 2006
Wells Fargo Financial June 1999 - December 2000
Skills
Employee Benefits, Human Resources, HRIS, Benefits Administration, Talent Management, Defined Benefit, SAP HR, Performance Management, HR Transformation, PeopleSoft, Program Management, Management, HRO, Outsourcing, BPO, Deferred Compensation, SAP, Personnel Management, Testing, SDLC, Training, SQL, HR Consulting, Employee Engagement, HR Policies, Leave of Absence..., FMLA, Onboarding, Solution Architecture, Taleo, Workforce Planning, Solution Implementation, Pre-sales, SuccessFactors, Workday, Process Improvement
Education
University of Florida 1997 — 1999
Bachelor of Arts
Santa Fe Community College 1995 — 1997
Associates of Arts
Michael Konstantin, Jr.'s Convergys Experience October 2002 - December 2002
Job Service and Support at Alert Logic
Industry Computer & Network Security
Experience
Alert Logic August 2007 - Present
New Horizons Computer Learning Centers May 2007 - August 2007
Jason's Deli September 2005 - May 2007
iland Internet Solutions December 2002 - August 2005
Convergys October 2002 - December 2002
Self-Employed December 2001 - October 2002
Insync Internet Services / RECI July 2000 - October 2001
ProStaff / FXI May 2000 - July 2000
Convergys December 1999 - March 2000
River Oaks Chrysler Plymouth Dodge Jeep May 1999 - December 1999
Skills
Log Management, Windows, Hardware, Managed Services, ITIL, Troubleshooting, Network Security, Endpoint Security, Active Directory, Bash, Computer Security, Information Security, Network Administration, Cloud Computing, IPS, Linux, Security, Data Center, Firewalls
Education
San Jacinto College 1995 — 1999
NA, Computer Hardware and Low-Level Programming
Sam Rayburn High School 1990 — 1994
High School, Medicine, 3.68
Alert Logic August 2007 - Present
New Horizons Computer Learning Centers May 2007 - August 2007
Jason's Deli September 2005 - May 2007
iland Internet Solutions December 2002 - August 2005
Convergys October 2002 - December 2002
Self-Employed December 2001 - October 2002
Insync Internet Services / RECI July 2000 - October 2001
ProStaff / FXI May 2000 - July 2000
Convergys December 1999 - March 2000
River Oaks Chrysler Plymouth Dodge Jeep May 1999 - December 1999
Skills
Log Management, Windows, Hardware, Managed Services, ITIL, Troubleshooting, Network Security, Endpoint Security, Active Directory, Bash, Computer Security, Information Security, Network Administration, Cloud Computing, IPS, Linux, Security, Data Center, Firewalls
Education
San Jacinto College 1995 — 1999
NA, Computer Hardware and Low-Level Programming
Sam Rayburn High School 1990 — 1994
High School, Medicine, 3.68
Carlin D'Angelo's Convergys Experience December 2008 - May 2009
Job IT Client Specialist at TradeWeb, Inc
Industry Information Technology and Services
Experience
TradeWeb, Inc July 2015 - Present
Sears Holdings Corporation March 2013 - May 2015
Victorio's II March 2010 - March 2013
Alpine Access November 2012 - February 2013
Cuff Care June 2012 - August 2012
Hilton Grand Vacations July 2009 - September 2009
Convergys December 2008 - May 2009
Allen and Associates June 2007 - November 2008
Ferguson Enterprises May 2005 - January 2007
Skills
Research, Customer Service, Sales, Cold Calling, Account Management, Sales Process, Team Building, Customer Satisfaction, Team Leadership, Leadership, Management, Time Management, Customer Retention
Education
Seminole State College of Florida 2014 — 2015
Associate's Degree, Information Systems Technology
TradeWeb, Inc July 2015 - Present
Sears Holdings Corporation March 2013 - May 2015
Victorio's II March 2010 - March 2013
Alpine Access November 2012 - February 2013
Cuff Care June 2012 - August 2012
Hilton Grand Vacations July 2009 - September 2009
Convergys December 2008 - May 2009
Allen and Associates June 2007 - November 2008
Ferguson Enterprises May 2005 - January 2007
Skills
Research, Customer Service, Sales, Cold Calling, Account Management, Sales Process, Team Building, Customer Satisfaction, Team Leadership, Leadership, Management, Time Management, Customer Retention
Education
Seminole State College of Florida 2014 — 2015
Associate's Degree, Information Systems Technology
Preeti Raghunath's Convergys Experience January 2004 - March 2006
Job Senior Manager, PMO at NetApp
Industry Telecommunications
Experience
NetApp August 2014 - Present
Juniper Networks April 2006 - Present
NetApp 2014 - 2015
NetApp 2014 - 2015
Mozilla June 2013 - August 2014
Juniper Networks May 2006 - August 2010
Convergys January 2004 - March 2006
Skills
Product Management, PMP, Strategy, Project Management, Management, Project Planning, Leadership, Cloud Computing, Risk Management, Telecommunications, IP, Cross-functional Team..., Wireless, Software Development, Embedded Systems, SaaS, Agile Methodologies, Scrum, Process Improvement, Product Development
Education
San Jose State University 2003 — 2005
Masters', Computer Engineering
UC Berkeley
NetApp August 2014 - Present
Juniper Networks April 2006 - Present
NetApp 2014 - 2015
NetApp 2014 - 2015
Mozilla June 2013 - August 2014
Juniper Networks May 2006 - August 2010
Convergys January 2004 - March 2006
Skills
Product Management, PMP, Strategy, Project Management, Management, Project Planning, Leadership, Cloud Computing, Risk Management, Telecommunications, IP, Cross-functional Team..., Wireless, Software Development, Embedded Systems, SaaS, Agile Methodologies, Scrum, Process Improvement, Product Development
Education
San Jose State University 2003 — 2005
Masters', Computer Engineering
UC Berkeley
Joshua Bucich's Convergys Experience May 2014 - Present
Job Sr. Manager Global Capacity at Convergys
Industry Telecommunications
Experience
Convergys May 2014 - Present
Convergys June 2012 - Present
Convergys May 2008 - June 2012
Convergys January 2007 - May 2008
Kelly Services May 2005 - January 2007
Skills
Recruiting, Talent Acquisition, Capacity Planning, New Business..., Strategic Sourcing, HR Project Management, Sourcing New Business, Vendor Management, HR Policies, Strategic Planning, Strategic HR, Strategic Recruitment..., Taleo, PeopleSoft, PeopleSoft Financial, Microsoft Office, Staff Development, Call Centers, High Volume Staffing, Temporary Staffing, Staffing Analysis, Project Coordination, Full-life Cycle..., Benefits Administration, Human Resources, Career Assessment, Personality Assessment, Relationship Management, Performance Management, Technical Recruiting, Applicant Tracking..., Employee Engagement, Leadership, Talent Management, Hiring, Management, Sourcing, Change Management, Interviews, Temporary Placement, New Business Development, Retail, Personnel Selection, Project Management, College Recruiting, Telecommunications
Education
Valdosta State University 2003 — 2005
MS, I/O Psycholog
University of Central Florida 2001 — 2003
BS, Psychology
Santa Fe Community College 2000 — 2001
Associates, General
Convergys May 2014 - Present
Convergys June 2012 - Present
Convergys May 2008 - June 2012
Convergys January 2007 - May 2008
Kelly Services May 2005 - January 2007
Skills
Recruiting, Talent Acquisition, Capacity Planning, New Business..., Strategic Sourcing, HR Project Management, Sourcing New Business, Vendor Management, HR Policies, Strategic Planning, Strategic HR, Strategic Recruitment..., Taleo, PeopleSoft, PeopleSoft Financial, Microsoft Office, Staff Development, Call Centers, High Volume Staffing, Temporary Staffing, Staffing Analysis, Project Coordination, Full-life Cycle..., Benefits Administration, Human Resources, Career Assessment, Personality Assessment, Relationship Management, Performance Management, Technical Recruiting, Applicant Tracking..., Employee Engagement, Leadership, Talent Management, Hiring, Management, Sourcing, Change Management, Interviews, Temporary Placement, New Business Development, Retail, Personnel Selection, Project Management, College Recruiting, Telecommunications
Education
Valdosta State University 2003 — 2005
MS, I/O Psycholog
University of Central Florida 2001 — 2003
BS, Psychology
Santa Fe Community College 2000 — 2001
Associates, General
Kernst Casimir's Convergys Experience November 2012 - Present
Job Training Manager
Industry Outsourcing/Offshoring
Experience
Convergys November 2012 - Present
Convergys 1998 - November 2012
Roberts & Roberts, Inc July 1997 - December 1997
Skills
Workforce Management, Call Center
Education
Seminole State College of Florida 2000 — 2002
A.A
University of Central Florida 1997 — 2002
Computer Science
Convergys November 2012 - Present
Convergys 1998 - November 2012
Roberts & Roberts, Inc July 1997 - December 1997
Skills
Workforce Management, Call Center
Education
Seminole State College of Florida 2000 — 2002
A.A
University of Central Florida 1997 — 2002
Computer Science
Blake Gordon's Convergys Experience February 2013 - June 2013
Job at
Industry Restaurants
Experience
Joe's Crab Shack January 2015 - Present
Daily's Premium Meats March 2014 - December 2014
Italian Football Daily March 2014 - September 2014
Zions Bank August 2013 - September 2013
Darden June 2013 - September 2013
Convergys February 2013 - June 2013
Kruger and Purvis July 2012 - January 2013
Sprouts Farmers Market May 2009 - July 2012
International Cruise and Excursions, Inc. January 2008 - April 2009
Skills
Bakery, Cooking, Italian cuisine, Customer Satisfaction, Customer Service, Customer Retention, Customer Oriented, Creative Services, American Cuisine, Loyal, Dedicated Professional, Highly motivated..., Food Safety, Food Preparation, Food Packaging
Education
San Diego Mesa College 2002 — 2005
General Education, 3.0
Point Loma Senior High 1998 — 2002
High School, General Education, 3.2
Joe's Crab Shack January 2015 - Present
Daily's Premium Meats March 2014 - December 2014
Italian Football Daily March 2014 - September 2014
Zions Bank August 2013 - September 2013
Darden June 2013 - September 2013
Convergys February 2013 - June 2013
Kruger and Purvis July 2012 - January 2013
Sprouts Farmers Market May 2009 - July 2012
International Cruise and Excursions, Inc. January 2008 - April 2009
Skills
Bakery, Cooking, Italian cuisine, Customer Satisfaction, Customer Service, Customer Retention, Customer Oriented, Creative Services, American Cuisine, Loyal, Dedicated Professional, Highly motivated..., Food Safety, Food Preparation, Food Packaging
Education
San Diego Mesa College 2002 — 2005
General Education, 3.0
Point Loma Senior High 1998 — 2002
High School, General Education, 3.2
Gerard Raap's Convergys Experience June 2005 - August 2007
Job Career and Technology Education Teacher
Industry Primary/Secondary Education
Experience
Conroe Independent School District August 2011 - Present
Conroe Independent School District February 2011 - June 2011
Conroe Independent School District August 2010 - December 2010
Convergys June 2005 - August 2007
Petroleum Wholesale L.P. December 1998 - January 2005
Skills
Management, Project Management, Adobe Creative Suite, Teaching, Facilities Management, Curriculum Design, Microsoft Office
Education
Sam Houston State University 2010 — 2010
Post Baccalaureate Teacher Certification Program, Education
Sam Houston State University 2007 — 2010
BBA, Accounting
Conroe Independent School District August 2011 - Present
Conroe Independent School District February 2011 - June 2011
Conroe Independent School District August 2010 - December 2010
Convergys June 2005 - August 2007
Petroleum Wholesale L.P. December 1998 - January 2005
Skills
Management, Project Management, Adobe Creative Suite, Teaching, Facilities Management, Curriculum Design, Microsoft Office
Education
Sam Houston State University 2010 — 2010
Post Baccalaureate Teacher Certification Program, Education
Sam Houston State University 2007 — 2010
BBA, Accounting
Alain Fredey's Convergys Experience March 2013 - January 2014
Job Ride Operations at Universal Studios
Industry Retail
Experience
Universal Studios May 2015 - Present
Alex Courson's Finity Creative Group, LLC March 2015 - Present
Pizza Hut December 2014 - May 2015
Papa John's International June 2014 - October 2014
Convergys March 2013 - January 2014
Target May 2007 - March 2013
Skills
Customer Service, PowerPoint, Microsoft Office, Outlook, Event Management, Research, Teamwork, Microsoft Excel, Microsoft Word, Event Planning, Time Management, Leadership, Public Speaking, Inventory Management, Microsoft Powerpoint
Education
Seminole State College of Florida 2007 — 2017
Associate of Arts (AA), Information Systems Technology
Valencia Community College 2012 — 2013
Associate of Science (AS), Business Administration
Universal Studios May 2015 - Present
Alex Courson's Finity Creative Group, LLC March 2015 - Present
Pizza Hut December 2014 - May 2015
Papa John's International June 2014 - October 2014
Convergys March 2013 - January 2014
Target May 2007 - March 2013
Skills
Customer Service, PowerPoint, Microsoft Office, Outlook, Event Management, Research, Teamwork, Microsoft Excel, Microsoft Word, Event Planning, Time Management, Leadership, Public Speaking, Inventory Management, Microsoft Powerpoint
Education
Seminole State College of Florida 2007 — 2017
Associate of Arts (AA), Information Systems Technology
Valencia Community College 2012 — 2013
Associate of Science (AS), Business Administration
Diego A. Roman's Convergys Experience September 2010 - Present
Job International Trade and Development Professional
Industry International Trade and Development
Experience
Convergys September 2010 - Present
Metallix Refining Inc. March 2006 - January 2010
Roman Financial Group September 2004 - March 2006
Northwestern Mutual Financial Network May 2002 - September 2004
Education
San Diego State University-California State University 1997 — 1999
Master of Science in Business Administration, Computer Information Systems
University of Miami 1993 — 1997
Bachelor of Business Administration, Finance & Foreign Languages
Convergys September 2010 - Present
Metallix Refining Inc. March 2006 - January 2010
Roman Financial Group September 2004 - March 2006
Northwestern Mutual Financial Network May 2002 - September 2004
Education
San Diego State University-California State University 1997 — 1999
Master of Science in Business Administration, Computer Information Systems
University of Miami 1993 — 1997
Bachelor of Business Administration, Finance & Foreign Languages
Teresa Chesno's Convergys Experience June 2003 - June 2004
Job Business Consultant; Marriage and Family Therapist Intern
Industry Oil & Energy
Experience
APPLE FamilyWorks July 2014 - Present
Slalom Consulting October 2010 - Present
Wireless Matrix April 2008 - November 2010
Wireless Matrix June 2007 - April 2008
Sapias September 2006 - June 2007
Peace Corps June 2004 - February 2006
Convergys June 2003 - June 2004
Convergys February 2001 - June 2003
Convergys January 2000 - February 2001
Convergys September 1998 - June 1999
Skills
Cross-functional Team..., Program Management, Business Process, Cloud Computing, Project Management, Training, SaaS, Leadership, Management, Quality Assurance, Requirements Analysis, Integration, Project Planning
Education
Saybrook University 2011 — 2014
Master of Arts (M.A.), Psychology (MFT/PCC)
The George Washington University
Master's Certificate, Project Management
University of Pittsburgh 1990 — 1995
B.S., Business, Psycology
APPLE FamilyWorks July 2014 - Present
Slalom Consulting October 2010 - Present
Wireless Matrix April 2008 - November 2010
Wireless Matrix June 2007 - April 2008
Sapias September 2006 - June 2007
Peace Corps June 2004 - February 2006
Convergys June 2003 - June 2004
Convergys February 2001 - June 2003
Convergys January 2000 - February 2001
Convergys September 1998 - June 1999
Skills
Cross-functional Team..., Program Management, Business Process, Cloud Computing, Project Management, Training, SaaS, Leadership, Management, Quality Assurance, Requirements Analysis, Integration, Project Planning
Education
Saybrook University 2011 — 2014
Master of Arts (M.A.), Psychology (MFT/PCC)
The George Washington University
Master's Certificate, Project Management
University of Pittsburgh 1990 — 1995
B.S., Business, Psycology
Woon Lyu's Convergys Experience May 1999 - June 2001
Job Senior Business Systems Analyst
Industry Health, Wellness and Fitness
Experience
Young Living Essential Oils August 2014 - Present
Mona Vie, Inc. April 2009 - July 2014
Teleperformance, USA October 2008 - April 2009
Cobb Tuning, LLC May 2005 - October 2008
Jiffy Lube (Utah Lubricants, LLC) July 2001 - May 2005
Convergys May 1999 - June 2001
Arctic Circle Restaurant June 1997 - May 1999
Skills
Microsoft SQL Server, Axure, Microsoft Excel, Microsoft Word, Visual Studio, Visio, ShoreTel, Outlook, PowerPoint, Visual Basic, Data Analysis, Data Migration, System Transition, QuickBooks, Management, Customer Service, Leadership, Process Improvement, SQL, Team Building, Team Leadership, Training, Strategic Planning, Analysis, Project Management, Business Analysis, Integration, Problem Solving, Databases, Vendor Management, Software Documentation, Change Management, New Business Development, Cross-functional Team..., Microsoft Office, Public Speaking, Coaching, Call Centers, Requirements Analysis, Information Technology, Consulting, Troubleshooting, Program Management, SDLC, Sales, Marketing Strategy
Education
Salt Lake Community College 2011 — 2012
Accounting and Business/Management
Salt Lake Community College 1998 — 2000
Associate of Arts and Sciences (AAS), Sports Medicine and Health Sciences
Granite Senior High School 1996 — 1998
Diploma
Western Governors University
Business Administration, Management and Operations
Young Living Essential Oils August 2014 - Present
Mona Vie, Inc. April 2009 - July 2014
Teleperformance, USA October 2008 - April 2009
Cobb Tuning, LLC May 2005 - October 2008
Jiffy Lube (Utah Lubricants, LLC) July 2001 - May 2005
Convergys May 1999 - June 2001
Arctic Circle Restaurant June 1997 - May 1999
Skills
Microsoft SQL Server, Axure, Microsoft Excel, Microsoft Word, Visual Studio, Visio, ShoreTel, Outlook, PowerPoint, Visual Basic, Data Analysis, Data Migration, System Transition, QuickBooks, Management, Customer Service, Leadership, Process Improvement, SQL, Team Building, Team Leadership, Training, Strategic Planning, Analysis, Project Management, Business Analysis, Integration, Problem Solving, Databases, Vendor Management, Software Documentation, Change Management, New Business Development, Cross-functional Team..., Microsoft Office, Public Speaking, Coaching, Call Centers, Requirements Analysis, Information Technology, Consulting, Troubleshooting, Program Management, SDLC, Sales, Marketing Strategy
Education
Salt Lake Community College 2011 — 2012
Accounting and Business/Management
Salt Lake Community College 1998 — 2000
Associate of Arts and Sciences (AAS), Sports Medicine and Health Sciences
Granite Senior High School 1996 — 1998
Diploma
Western Governors University
Business Administration, Management and Operations
Scott Horspool's Convergys Experience April 2003 - January 2004
Job Estimating and Marketing Manager
Industry Construction
Experience
Wesley Green Roofing Inc. May 2013 - Present
APX Alarm Security Solutions Inc. February 2010 - March 2012
Ken Garff Automotive Group May 2008 - October 2009
Smiths April 2005 - January 2009
Sears August 2006 - March 2008
Delta Air Lines October 2004 - April 2006
Convergys April 2003 - January 2004
International Institute of Hair Design June 2001 - August 2001
JERRY SEINER CHEVROLET June 2000 - October 2000
Emerald June 1999 - June 2000
Skills
Management, Sales, Customer Service, Selling, Negotiation, Troubleshooting, Program Management, Purchasing, Data Entry, Microsoft Excel, Call Centers, PowerPoint, Microsoft Word, Technical Support, Technical Writing
Education
Salt Lake Community College 2003 — 2004
West Jordan High School West 1999 — 2002
High School Diploma, General
Wesley Green Roofing Inc. May 2013 - Present
APX Alarm Security Solutions Inc. February 2010 - March 2012
Ken Garff Automotive Group May 2008 - October 2009
Smiths April 2005 - January 2009
Sears August 2006 - March 2008
Delta Air Lines October 2004 - April 2006
Convergys April 2003 - January 2004
International Institute of Hair Design June 2001 - August 2001
JERRY SEINER CHEVROLET June 2000 - October 2000
Emerald June 1999 - June 2000
Skills
Management, Sales, Customer Service, Selling, Negotiation, Troubleshooting, Program Management, Purchasing, Data Entry, Microsoft Excel, Call Centers, PowerPoint, Microsoft Word, Technical Support, Technical Writing
Education
Salt Lake Community College 2003 — 2004
West Jordan High School West 1999 — 2002
High School Diploma, General
Scott Baggaley's Convergys Experience February 2002 - March 2003
Job Hard worker, fast learner, outgoing, loyal and easy to work with.
Industry Professional Training & Coaching
Experience
Towers Watson's OneExchange June 2014 - Present
Towers Watson's OneExchange September 2013 - June 2014
Utah Center for Assistive Technology March 2003 - December 2012
Convergys February 2002 - March 2003
Wells Fargo February 1996 - September 2000
Skills
Assistive Technology, Augmentative..., Early Intervention, Developmental..., Literacy, Autism Spectrum..., Special Education, Cognition, Teaching, Public Speaking, Adult Education, Learning Disabilities, Staff Development, AAC, Communication Disorders, Evaluations, IEP, Universal Design for..., Information Technology..., Experienced Trainer, PowerPoint, Coaching, Research, Instructional Design, Training, Team Building, Microsoft Office, Customer Service, Presenter, HTML, Curriculum Development, Disabilities, Instructional Technology, Employee Training, Leadership Development, Technology Integration, Technology Needs..., E-Learning, Leadership, Technical Trainers, Educational Technology, Curriculum Design, Dreamweaver, Camtasia, Camtasia Studio, Adobe Captivate, Presenting to Clients, Speech, Captivate, Resume Writing
Education
Western Governors University 2013 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
University of Utah 1998 — 2001
Bachelors of Science, Occupational Therapy Studies
Salt Lake Community College 1993 — 1998
Associate's degree, General Studies
Skyline High School 1991 — 1994
High School Diploma
Towers Watson's OneExchange June 2014 - Present
Towers Watson's OneExchange September 2013 - June 2014
Utah Center for Assistive Technology March 2003 - December 2012
Convergys February 2002 - March 2003
Wells Fargo February 1996 - September 2000
Skills
Assistive Technology, Augmentative..., Early Intervention, Developmental..., Literacy, Autism Spectrum..., Special Education, Cognition, Teaching, Public Speaking, Adult Education, Learning Disabilities, Staff Development, AAC, Communication Disorders, Evaluations, IEP, Universal Design for..., Information Technology..., Experienced Trainer, PowerPoint, Coaching, Research, Instructional Design, Training, Team Building, Microsoft Office, Customer Service, Presenter, HTML, Curriculum Development, Disabilities, Instructional Technology, Employee Training, Leadership Development, Technology Integration, Technology Needs..., E-Learning, Leadership, Technical Trainers, Educational Technology, Curriculum Design, Dreamweaver, Camtasia, Camtasia Studio, Adobe Captivate, Presenting to Clients, Speech, Captivate, Resume Writing
Education
Western Governors University 2013 — 2014
Master of Business Administration (MBA), Health/Health Care Administration/Management
University of Utah 1998 — 2001
Bachelors of Science, Occupational Therapy Studies
Salt Lake Community College 1993 — 1998
Associate's degree, General Studies
Skyline High School 1991 — 1994
High School Diploma
Ms Karen Smith's Convergys Experience 2006 - Present
Job Customer Service Rep II at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys 2006 - Present
Marriott International 2002 - 2005
Education
San Joaquin Delta College 1982 — 1988
AA, Natural Science, Electron Microscopy
Convergys 2006 - Present
Marriott International 2002 - 2005
Education
San Joaquin Delta College 1982 — 1988
AA, Natural Science, Electron Microscopy
Myro Casas's Convergys Experience May 2009 - June 2010
Job Recruiter at PSG Global Solutions
Industry Staffing and Recruiting
Experience
PSG Global Solutions August 2010 - Present
Convergys May 2009 - June 2010
Education
St. Jude College - Manila 2004 — 2008
BSN, nursing
San Beda College 2000 — 2004
San Beda College 1990 — 2000
PSG Global Solutions August 2010 - Present
Convergys May 2009 - June 2010
Education
St. Jude College - Manila 2004 — 2008
BSN, nursing
San Beda College 2000 — 2004
San Beda College 1990 — 2000
Craig Phillips's Convergys Experience August 1998 - February 2000
Job DESKTOP SUPPORT /HELP DESK / NETWORK TECHNICIAN
Industry Information Technology and Services
Experience
TEK Systems March 2010 - Present
Kellogg Brown and Root pty ltd February 2001 - Present
Convergys August 1998 - February 2000
Skills
Active Directory, Cisco, VoIP, Switches, Troubleshooting, Routers, Problem Solving, Documentation, Computer Hardware, TCP/IP, Wireless, Desktop Support, Customer Service, Network Design, DNS, Customer Relations, LAN/WAN, Operating Systems, Testing, Team Leadership, Telecommunications, Software Installation, Network Security, Hardware, WAN, Windows 7, Networking, CCNA, Cisco Technologies, Technical Support, LAN-WAN, Network Administration, Software Documentation, Wireless Networking, XP, VPN, Servers, DHCP, Windows, Data Center, System Administration, Cisco IOS, Printers, IP, Cabling, Network Engineering, Laptops, System Deployment, Help Desk Support, Network Architecture
Education
Devry University 2010 — 2015
Network and Communication Management
Techskills 2009 — 2010
CCNA
San Jacinto College 2003 — 2004
Electrical Engineering
National Education Center, Bryman campus 1988 — 1990
Associate of Applied Science, Electronic Engineering Technology
TEK Systems March 2010 - Present
Kellogg Brown and Root pty ltd February 2001 - Present
Convergys August 1998 - February 2000
Skills
Active Directory, Cisco, VoIP, Switches, Troubleshooting, Routers, Problem Solving, Documentation, Computer Hardware, TCP/IP, Wireless, Desktop Support, Customer Service, Network Design, DNS, Customer Relations, LAN/WAN, Operating Systems, Testing, Team Leadership, Telecommunications, Software Installation, Network Security, Hardware, WAN, Windows 7, Networking, CCNA, Cisco Technologies, Technical Support, LAN-WAN, Network Administration, Software Documentation, Wireless Networking, XP, VPN, Servers, DHCP, Windows, Data Center, System Administration, Cisco IOS, Printers, IP, Cabling, Network Engineering, Laptops, System Deployment, Help Desk Support, Network Architecture
Education
Devry University 2010 — 2015
Network and Communication Management
Techskills 2009 — 2010
CCNA
San Jacinto College 2003 — 2004
Electrical Engineering
National Education Center, Bryman campus 1988 — 1990
Associate of Applied Science, Electronic Engineering Technology
Greg Bystroff's Convergys Experience October 2011 - June 2012
Job Information Technology Professional
Industry Information Technology and Services
Experience
Academy School District 20 August 2012 - September 2013
Convergys October 2011 - June 2012
Education
San Diego State University-California State University 1987 — 1990
Computer Science, 3.0
Academy School District 20 August 2012 - September 2013
Convergys October 2011 - June 2012
Education
San Diego State University-California State University 1987 — 1990
Computer Science, 3.0
Joe Ben Gallegos Jr. PHR, CP's Convergys Experience January 2009 - Present
Job Research Evaluation
Industry Outsourcing/Offshoring
Experience
Convergys January 2009 - Present
Olsten Staffing Services November 1996 - February 2007
Skills
PHR Certification, Property & Casualty and..., Payroll, SPHR, Interviews, Performance Appraisal, Onboarding, Talent Acquisition, Management, Benefits Administration, Employee Engagement, Licensing, Recruiting, Employee Relations, Communication, Coaching, Team Leadership, Organizational..., Human Resources, Talent Management, New Hire Orientations, Performance Management, Employee Benefits
Education
San Francisco State University
Bachelor of Arts
Convergys January 2009 - Present
Olsten Staffing Services November 1996 - February 2007
Skills
PHR Certification, Property & Casualty and..., Payroll, SPHR, Interviews, Performance Appraisal, Onboarding, Talent Acquisition, Management, Benefits Administration, Employee Engagement, Licensing, Recruiting, Employee Relations, Communication, Coaching, Team Leadership, Organizational..., Human Resources, Talent Management, New Hire Orientations, Performance Management, Employee Benefits
Education
San Francisco State University
Bachelor of Arts
Dennis Morrow's Convergys Experience January 1998 - September 2003
Job Warehousing Professional
Industry Warehousing
Experience
Creative Touch Interiors August 2004 - March 2010
Washoe County April 2004 - July 2004
TESSCO Technologies February 2004 - April 2004
Convergys January 1998 - September 2003
Education
San Joaquin Delta College 1968 — 1970
Associate's Degree, Police Science
Creative Touch Interiors August 2004 - March 2010
Washoe County April 2004 - July 2004
TESSCO Technologies February 2004 - April 2004
Convergys January 1998 - September 2003
Education
San Joaquin Delta College 1968 — 1970
Associate's Degree, Police Science
Elton Dean's Convergys Experience October 2008 - February 2009
Job Customer Service Professional
Industry Consumer Services
Experience
Davis County School District October 2014 - December 2014
Intermountain Healthcare February 2012 - June 2013
Convergys October 2008 - February 2009
Teleperformance, USA June 2008 - September 2008
Intermountain Healthcare March 2007 - December 2007
Intermountain Healthcare January 2007 - March 2007
Zoggers September 2006 - January 2007
Ruth's Chris Steak House November 2005 - August 2006
Little Giant Ladder Systems December 2004 - March 2005
Close To My Heart June 2003 - November 2004
Skills
Care and concern for..., Social Media, Customer Service, Microsoft Office, Microsoft Excel, Management, Adobe Creative Suite, Microsoft Word, Customer Relations, Customer Satisfaction, Call Centers, Case Management, Account Management, Coaching, Organizational..., Editing, Graphic Design, Healthcare, Inventory Management, Process Improvement, Illustrator, InDesign, Outlook, PowerPoint, Photoshop, Quality Assurance, Quality Control, Software Quality..., Retail, Public Speaking, Teaching, Training, Telecommunications, Troubleshooting, Video Production, Video, Video Editing, Windows, Creative Writing, Writing, OS X
Education
Santa Rosa Junior College 1986 — 1995
Film/Cinema/Video Studies
Round Valley High 1979 — 1983
Diploma - Salutatorian
Davis County School District October 2014 - December 2014
Intermountain Healthcare February 2012 - June 2013
Convergys October 2008 - February 2009
Teleperformance, USA June 2008 - September 2008
Intermountain Healthcare March 2007 - December 2007
Intermountain Healthcare January 2007 - March 2007
Zoggers September 2006 - January 2007
Ruth's Chris Steak House November 2005 - August 2006
Little Giant Ladder Systems December 2004 - March 2005
Close To My Heart June 2003 - November 2004
Skills
Care and concern for..., Social Media, Customer Service, Microsoft Office, Microsoft Excel, Management, Adobe Creative Suite, Microsoft Word, Customer Relations, Customer Satisfaction, Call Centers, Case Management, Account Management, Coaching, Organizational..., Editing, Graphic Design, Healthcare, Inventory Management, Process Improvement, Illustrator, InDesign, Outlook, PowerPoint, Photoshop, Quality Assurance, Quality Control, Software Quality..., Retail, Public Speaking, Teaching, Training, Telecommunications, Troubleshooting, Video Production, Video, Video Editing, Windows, Creative Writing, Writing, OS X
Education
Santa Rosa Junior College 1986 — 1995
Film/Cinema/Video Studies
Round Valley High 1979 — 1983
Diploma - Salutatorian
Alfred Maioriello III's Convergys Experience May 2011 - April 2013
Job at
Industry Information Technology and Services
Experience
Bright House Networks April 2015 - Present
Bright House Networks May 2013 - Present
Convergys May 2011 - April 2013
United States Air Force December 2004 - November 2008
Skills
Computer Hardware, Wireless Networking, Home Networking
Education
Seminole State College of Florida 2012 — 2016
Information Technology
Bright House Networks April 2015 - Present
Bright House Networks May 2013 - Present
Convergys May 2011 - April 2013
United States Air Force December 2004 - November 2008
Skills
Computer Hardware, Wireless Networking, Home Networking
Education
Seminole State College of Florida 2012 — 2016
Information Technology
Britney Jackson's Convergys Experience July 2008 - January 2010
Job Financial Services Professional
Industry Financial Services
Experience
Convergys July 2008 - January 2010
West Asset Management 2010 - 2010
Harbor Freight Tools November 2005 - June 2008
Jackson Hewitt January 2008 - April 2008
Education
Sanford-Brown College-Hazelwood 2011 — 2012
CERTIFIED, Pharmacy Technician/Assistant
Convergys July 2008 - January 2010
West Asset Management 2010 - 2010
Harbor Freight Tools November 2005 - June 2008
Jackson Hewitt January 2008 - April 2008
Education
Sanford-Brown College-Hazelwood 2011 — 2012
CERTIFIED, Pharmacy Technician/Assistant
Crystal Guinn's Convergys Experience April 2009 - November 2010
Job Consultant at Carolina IT Professionals
Industry Computer Software
Experience
Lowe's Home Improvement September 2011 - Present
Convergys April 2009 - November 2010
Corning Cable Systems March 2008 - July 2008
Education
Savannah College of Art and Design
Bachelors Degree, Art History, Criticism and Conservation
Lowe's Home Improvement September 2011 - Present
Convergys April 2009 - November 2010
Corning Cable Systems March 2008 - July 2008
Education
Savannah College of Art and Design
Bachelors Degree, Art History, Criticism and Conservation
Wylang Harris's Convergys Experience January 1998 - January 2000
Job Network Field Technician at AVID Technical Resources
Industry Information Technology and Services
Experience
AVID Technical Resources May 2005 - Present
Certified Security Integrators INC August 2007 - April 2011
Scan-Tech Solutions January 2003 - January 2007
Global Payment Services January 2000 - January 2003
Convergys January 1998 - January 2000
Skills
Help Desk Support, Network Hardware, System Administration, TCP/IP, ISDN, Microsoft Office, NetBIOS, Network Installation, POP3, Desktop Computers, Desktop Support..., Novell, Switches, Wireless Networking, DHCP, DNS, Telnet, Cat5e
Education
Sanford-Brown College-Hazelwood 1997 — 2001
Bachelor's degree, Information Technology
Riverview Garden 1992 — 1996
High School Diploma, Math & Science
AVID Technical Resources May 2005 - Present
Certified Security Integrators INC August 2007 - April 2011
Scan-Tech Solutions January 2003 - January 2007
Global Payment Services January 2000 - January 2003
Convergys January 1998 - January 2000
Skills
Help Desk Support, Network Hardware, System Administration, TCP/IP, ISDN, Microsoft Office, NetBIOS, Network Installation, POP3, Desktop Computers, Desktop Support..., Novell, Switches, Wireless Networking, DHCP, DNS, Telnet, Cat5e
Education
Sanford-Brown College-Hazelwood 1997 — 2001
Bachelor's degree, Information Technology
Riverview Garden 1992 — 1996
High School Diploma, Math & Science
Timothy Bunham's Convergys Experience CashierChevronJuly 2012 - April 2013
Job Sales and Tech support Agent at Convergys
Industry Design
Experience
Convergys CashierChevronJuly 2012 - April 2013
Gandolfos NY Deli January 2012 - February 2012
Skills
Communication Skills, Fine Art, Photography, Food Preparation, Customer Service, philosophy, Creative Problem Solving, Sketching
Education
Salt Lake Community College 2008 — 2016
Convergys CashierChevronJuly 2012 - April 2013
Gandolfos NY Deli January 2012 - February 2012
Skills
Communication Skills, Fine Art, Photography, Food Preparation, Customer Service, philosophy, Creative Problem Solving, Sketching
Education
Salt Lake Community College 2008 — 2016
Antonio L. Woods Jr.'s Convergys Experience December 2011 - August 2012
Job Assistant Manager at Short Stop Food & Liquor
Industry Hospitality
Experience
Short Stop Food & Liquor September 2014 - Present
SpringHill Suites by Marriott July 2014 - Present
Hinduja Global Solutions August 2012 - July 2014
Convergys December 2011 - August 2012
Education
Sandhills Community College 2015 — 2017
Associate of Arts and Sciences (AAS), Hospitality Administration/Management
Short Stop Food & Liquor September 2014 - Present
SpringHill Suites by Marriott July 2014 - Present
Hinduja Global Solutions August 2012 - July 2014
Convergys December 2011 - August 2012
Education
Sandhills Community College 2015 — 2017
Associate of Arts and Sciences (AAS), Hospitality Administration/Management
alexia Taylor's Convergys Experience May 2014 - Present
Job Customer service
Industry Insurance
Experience
Convergys May 2014 - Present
Education
Seminole State College of Florida 2014 — 2018
Bachelor of Business Administration (B.B.A.)
Convergys May 2014 - Present
Education
Seminole State College of Florida 2014 — 2018
Bachelor of Business Administration (B.B.A.)
Dara Lewis's Convergys Experience April 2007 - December 2008
Job Political Analyst
Industry Political Organization
Experience
San Diego City College January 2013 - Present
US Navy 2009 - 2013
Convergys April 2007 - December 2008
Skills
Customer Service, Written & Verbal..., Dependable Team Player, Energetic Self-Starter, Organizational..., Multi Tasking, Resourceful..., Timely Decision Making
Education
San Diego City College 2013 — 2015
Pursing an Associate of Arts (AA), Political Science and Government
San Diego City College January 2013 - Present
US Navy 2009 - 2013
Convergys April 2007 - December 2008
Skills
Customer Service, Written & Verbal..., Dependable Team Player, Energetic Self-Starter, Organizational..., Multi Tasking, Resourceful..., Timely Decision Making
Education
San Diego City College 2013 — 2015
Pursing an Associate of Arts (AA), Political Science and Government
Jessie Vigil's Convergys Experience 2012 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2012 - Present
HealthPort LLC May 2011 - April 2012
Henry Schein December 2009 - June 2011
Education
San Jose City College 1986 — 1990
Associate of Arts (AA), Accounting
Convergys 2012 - Present
HealthPort LLC May 2011 - April 2012
Henry Schein December 2009 - June 2011
Education
San Jose City College 1986 — 1990
Associate of Arts (AA), Accounting
Shameisha Rogers's Convergys Experience October 2013 - Present
Job Student at San Joaquin Valley CollegeVisalia
Industry Telecommunications
Experience
Convergys October 2013 - Present
Burger King Corporation August 2013 - Present
Skills
Typing, Multi Tasking, Microsoft Office, Microsoft Word, Google Apps
Education
San Joaquin Valley College-Visalia 2013 — 2014
Certification, Medical/Health Management and Clinical Assistant/Specialist
SouthWest Georgia Technical College Thomasville Area 2009 — 2009
GED
Convergys October 2013 - Present
Burger King Corporation August 2013 - Present
Skills
Typing, Multi Tasking, Microsoft Office, Microsoft Word, Google Apps
Education
San Joaquin Valley College-Visalia 2013 — 2014
Certification, Medical/Health Management and Clinical Assistant/Specialist
SouthWest Georgia Technical College Thomasville Area 2009 — 2009
GED
Yvette Hicks's Convergys Experience September 2013 - November 2013
Job csr at AT&T Mobility
Industry Telecommunications
Experience
Convergys September 2013 - November 2013
Public Interest Communications December 2012 - August 2013
Chevron July 2011 - December 2012
Albertsons/ Associated Fresh Market July 2007 - August 2012
Village Inn June 2004 - July 2007
Education
Salt Lake Community College
High School Diploma
Utah State University
Convergys September 2013 - November 2013
Public Interest Communications December 2012 - August 2013
Chevron July 2011 - December 2012
Albertsons/ Associated Fresh Market July 2007 - August 2012
Village Inn June 2004 - July 2007
Education
Salt Lake Community College
High School Diploma
Utah State University
David Thiessen's Convergys Experience January 2015 - May 2015
Job Insurance Sales Agent at Combined Life Insurance
Industry Insurance
Experience
Combined Life Insurance September 2014 - Present
Convergys January 2015 - May 2015
Combined Life Insurance September 2014 - January 2015
Empire HealthChoice Assurance Inc 2002 - 2013
Skills
Licensed to Sell..., building custom..., Windows operating..., Microsoft Word, Microsoft Office, Microsoft Excel, BOSS billing system, 11+ years experience in..., Insurance, General Insurance, Underwriting
Education
Schenectady County Community College
Business Administration and Management, General
Combined Life Insurance September 2014 - Present
Convergys January 2015 - May 2015
Combined Life Insurance September 2014 - January 2015
Empire HealthChoice Assurance Inc 2002 - 2013
Skills
Licensed to Sell..., building custom..., Windows operating..., Microsoft Word, Microsoft Office, Microsoft Excel, BOSS billing system, 11+ years experience in..., Insurance, General Insurance, Underwriting
Education
Schenectady County Community College
Business Administration and Management, General
David Reaves's Convergys Experience 2014 - Present
Job Consumer Electronics Professional
Industry Consumer Electronics
Experience
Convergys 2014 - Present
Skills
Call Centers, Service Delivery, Technical Support, Customer Satisfaction, Customer Experience, Troubleshooting, Windows XP, Windows 7, Contact Centers, Microsoft Office, Customer Support, Customer Retention, Microsoft Excel, Sales
Education
San Joaquin Valley College-Visalia 2011 — 2012
Business Administration and Management, General
Convergys 2014 - Present
Skills
Call Centers, Service Delivery, Technical Support, Customer Satisfaction, Customer Experience, Troubleshooting, Windows XP, Windows 7, Contact Centers, Microsoft Office, Customer Support, Customer Retention, Microsoft Excel, Sales
Education
San Joaquin Valley College-Visalia 2011 — 2012
Business Administration and Management, General
Abigail Jean's Convergys Experience 2013 - 2014
Job
Industry Outsourcing/Offshoring
Experience
Convergys 2013 - 2014
Education
The George Washington University 2014 — 2016
Master's Degree, Forensic Psychology
University of Central Florida 2012 — 2013
Bachelor's Degree, Psychology
Seminole State College of Florida 2011 — 2012
Associate's Degree
Forest Lake Academy 2005 — 2009
High School
Convergys 2013 - 2014
Education
The George Washington University 2014 — 2016
Master's Degree, Forensic Psychology
University of Central Florida 2012 — 2013
Bachelor's Degree, Psychology
Seminole State College of Florida 2011 — 2012
Associate's Degree
Forest Lake Academy 2005 — 2009
High School
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT