Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Kyle Hardy Kyle Hardy's Convergys Experience June 2014 - Present
Job at
Industry Computer Networking
Experience
Convergys June 2014 - Present
Burger King Corporation May 2012 - May 2014
Taco Bell April 2009 - March 2012
St. John's River State College January 2009 - April 2009
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Outlook, Windows, Teamwork, Time Management, Data Entry, English, Strategic Planning, Research, Public Speaking
Education
Florida State College at Jacksonville 2012 — 2014
St. John's River State College 2009 — 2011
Associate of Arts (A.A.)
Convergys June 2014 - Present
Burger King Corporation May 2012 - May 2014
Taco Bell April 2009 - March 2012
St. John's River State College January 2009 - April 2009
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Outlook, Windows, Teamwork, Time Management, Data Entry, English, Strategic Planning, Research, Public Speaking
Education
Florida State College at Jacksonville 2012 — 2014
St. John's River State College 2009 — 2011
Associate of Arts (A.A.)
Mirna Blaylock Mirna Blaylock's Convergys Experience August 1998 - August 1999
Job Experienced Teacher/Retail Sales and Customer Service Associate
Industry Education Management
Experience
Duval County Public Schools October 2006 - September 2014
Clay County Public Schools March 2005 - February 2006
jcpenney March 2003 - September 2004
Convergys August 1998 - August 1999
Sprint August 1997 - August 1998
Skills
Lesson Planning, Classroom Management, Differentiated..., Classroom, Educational Leadership, Elementary Education, Literacy, Tutoring, Educational Technology, K-12, Teacher Training, Special Education, ESL, Teaching
Education
University of North Florida
Bachelor of Arts (B.A.), Elementary Education
Florida Community College at Jacksonville
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Duval County Public Schools October 2006 - September 2014
Clay County Public Schools March 2005 - February 2006
jcpenney March 2003 - September 2004
Convergys August 1998 - August 1999
Sprint August 1997 - August 1998
Skills
Lesson Planning, Classroom Management, Differentiated..., Classroom, Educational Leadership, Elementary Education, Literacy, Tutoring, Educational Technology, K-12, Teacher Training, Special Education, ESL, Teaching
Education
University of North Florida
Bachelor of Arts (B.A.), Elementary Education
Florida Community College at Jacksonville
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Pat Augustine Pat Augustine's Convergys Experience January 2013 - Present
Job Sr Analyst, Operating Systems at Convergys
Industry Human Resources
Experience
Convergys January 2013 - Present
NorthgateArinso May 2011 - December 2012
Web.com November 2010 - May 2011
Bank of America September 2009 - September 2010
Convergys July 2008 - September 2009
Rackspace Hosting April 2007 - May 2008
JEA March 2007 - April 2007
CSX Technology April 2006 - March 2007
US Army Corps of Engineers September 2001 - April 2006
Merrill Lynch November 2000 - July 2001
Skills
Solaris, Linux, Tru64, AIX, DNS, DHCP, NIS, NFS, Unix Shell Scripting, Sendmail, RHCE, PHP, Apache, MySQL, TCP/IP, ESXi, Red Hat Linux, Suse, Solaris Volume Manager, SCO Unix, Mac OS X, VMware Fusion, Parallels, Disaster Recovery, Unix, Perl, Servers, Troubleshooting, RHEL, Data Center, IBM AIX, Shell Scripting, OS X
Education
Pensacola Junior College 1976 — 1981
Computer Science
Florida Community College at Jacksonville
Convergys January 2013 - Present
NorthgateArinso May 2011 - December 2012
Web.com November 2010 - May 2011
Bank of America September 2009 - September 2010
Convergys July 2008 - September 2009
Rackspace Hosting April 2007 - May 2008
JEA March 2007 - April 2007
CSX Technology April 2006 - March 2007
US Army Corps of Engineers September 2001 - April 2006
Merrill Lynch November 2000 - July 2001
Skills
Solaris, Linux, Tru64, AIX, DNS, DHCP, NIS, NFS, Unix Shell Scripting, Sendmail, RHCE, PHP, Apache, MySQL, TCP/IP, ESXi, Red Hat Linux, Suse, Solaris Volume Manager, SCO Unix, Mac OS X, VMware Fusion, Parallels, Disaster Recovery, Unix, Perl, Servers, Troubleshooting, RHEL, Data Center, IBM AIX, Shell Scripting, OS X
Education
Pensacola Junior College 1976 — 1981
Computer Science
Florida Community College at Jacksonville
Philip Zoller Philip Zoller's Convergys Experience 2005 - 2007
Job Vice President, Enterprise Learning & Development at Florida Blue
Industry Insurance
Experience
Florida Blue July 2015 - Present
Florida Blue June 2014 - June 2015
Florida Blue November 2009 - June 2014
Vangent 2007 - 2009
Convergys 2005 - 2007
Triton Solutions 1999 - 2005
Blue Cross Blue Shield of Florida 1987 - 1998
Skills
Instructional Design, Outsourcing, Adult Learning Theory, Content Development, Strategic Planning, Training, Program Management, Performance Management, Solution Selling, Organizational..., Talent Management, Leadership, Strategic Partnerships, Change Management, Sales, Performance Improvement, Sales Management, Professional Services, BPO, E-Learning, Team Building, Leadership Development, CRM, Business Development, Process Improvement, Strategy, Healthcare, Recruiting, Business Strategy, Coaching, Customer Satisfaction, Operations Management, Management, Management Consulting, Call Centers, Cross-functional Team..., Human Resources, Talent Lifecycle, Learning Management, Personnel Management, Employee Benefits, Analysis, Vendor Management, Budgets, Business Process..., Executive Management, Networking, Team Leadership, Consulting, Account Management
Education
Florida State University
MS
Florida Blue July 2015 - Present
Florida Blue June 2014 - June 2015
Florida Blue November 2009 - June 2014
Vangent 2007 - 2009
Convergys 2005 - 2007
Triton Solutions 1999 - 2005
Blue Cross Blue Shield of Florida 1987 - 1998
Skills
Instructional Design, Outsourcing, Adult Learning Theory, Content Development, Strategic Planning, Training, Program Management, Performance Management, Solution Selling, Organizational..., Talent Management, Leadership, Strategic Partnerships, Change Management, Sales, Performance Improvement, Sales Management, Professional Services, BPO, E-Learning, Team Building, Leadership Development, CRM, Business Development, Process Improvement, Strategy, Healthcare, Recruiting, Business Strategy, Coaching, Customer Satisfaction, Operations Management, Management, Management Consulting, Call Centers, Cross-functional Team..., Human Resources, Talent Lifecycle, Learning Management, Personnel Management, Employee Benefits, Analysis, Vendor Management, Budgets, Business Process..., Executive Management, Networking, Team Leadership, Consulting, Account Management
Education
Florida State University
MS
Beverly Fogarty-Pagel, MS, Ed.S's Convergys Experience March 2003 - March 2004
Job Career Development Specialist
Industry Human Resources
Experience
Pagel Construction Company, Inc April 2004 - September 2013
Americana Depot, LLC July 2002 - August 2006
Convergys March 2003 - March 2004
State of Florida, Division of Agriculture & Consumer Services March 2001 - February 2003
TCC/Big Bend Workforce Center February 1998 - June 2001
Skills
Customer Service, Microsoft Excel, Project Management, Microsoft Word, Office Management, Career Counseling, Career Development, Personnel Selection, Career Assessment, Training & Development, Internet Consignment, Interviews, Training, Human Resources, Team Building
Education
Florida State University 1995 — 1997
Education Specialist, Counseling & Human Systerms (Career Counseling)
Florida State University
Master's degree, Counseling & Human Systems
Webster University
Bachelor of Arts (BA), Human Resources Management and Services
Pagel Construction Company, Inc April 2004 - September 2013
Americana Depot, LLC July 2002 - August 2006
Convergys March 2003 - March 2004
State of Florida, Division of Agriculture & Consumer Services March 2001 - February 2003
TCC/Big Bend Workforce Center February 1998 - June 2001
Skills
Customer Service, Microsoft Excel, Project Management, Microsoft Word, Office Management, Career Counseling, Career Development, Personnel Selection, Career Assessment, Training & Development, Internet Consignment, Interviews, Training, Human Resources, Team Building
Education
Florida State University 1995 — 1997
Education Specialist, Counseling & Human Systerms (Career Counseling)
Florida State University
Master's degree, Counseling & Human Systems
Webster University
Bachelor of Arts (BA), Human Resources Management and Services
Bob Nave's Convergys Experience August 2006 - April 2009
Job Vice President, Research
Industry
Experience
Florida TaxWatch February 2014 - Present
Self-Employed April 2009 - February 2014
Convergys August 2006 - April 2009
State of Florida - Lottery August 1999 - August 2006
Skills
Public Policy, Program Management, Policy, Microsoft Word, Microsoft Office, Microsoft Excel, Leadership, Public Relations, Nonprofits, Legislative Relations, Research, Strategic Communications, Strategy
Education
Florida State University
Master's Degree, Urban & Regional Planning
Florida TaxWatch February 2014 - Present
Self-Employed April 2009 - February 2014
Convergys August 2006 - April 2009
State of Florida - Lottery August 1999 - August 2006
Skills
Public Policy, Program Management, Policy, Microsoft Word, Microsoft Office, Microsoft Excel, Leadership, Public Relations, Nonprofits, Legislative Relations, Research, Strategic Communications, Strategy
Education
Florida State University
Master's Degree, Urban & Regional Planning
Ashley Stephens's Convergys Experience July 1997 - August 1999
Job Senior Software Engineer at SURVICE Engineering
Industry Defense & Space
Experience
SURVICE Engineering August 2013 - Present
eLEAD June 2013 - August 2013
TYBRIN Corporation February 2009 - June 2013
eLEAD 2008 - 2009
SAIC August 2003 - July 2008
Florida Department of Children and Families August 2002 - August 2003
Florida Department of Management Services (State Technology Office) May 2001 - August 2002
Homes.com March 2000 - May 2001
Convergys July 1997 - August 1999
Skills
Microsoft SQL Server, C#, Software Development, Databases, .NET, Agile Methodologies, SharePoint, Testing, JavaScript, ASP.NET, IIS, Visual Studio, SQL, AJAX, Visio, VB.NET, Java, HTML, SDLC, Database Design, Oracle, TFS, Visual Basic, WCF, Business Analysis, C, SOA, Web Applications, LINQ, Architecture, ASP, Access, T-SQL, TCP/IP, Entity Framework, XML, CSS, Software Engineering, jQuery, PL/SQL, Silverlight, Software Design, Enterprise Architecture, Web Development, Project Management, Analysis, Database Administration, Business Process, Windows Server, VBScript
Education
Florida State University 1999 — 2002
B.S., Management Information Systems
SURVICE Engineering August 2013 - Present
eLEAD June 2013 - August 2013
TYBRIN Corporation February 2009 - June 2013
eLEAD 2008 - 2009
SAIC August 2003 - July 2008
Florida Department of Children and Families August 2002 - August 2003
Florida Department of Management Services (State Technology Office) May 2001 - August 2002
Homes.com March 2000 - May 2001
Convergys July 1997 - August 1999
Skills
Microsoft SQL Server, C#, Software Development, Databases, .NET, Agile Methodologies, SharePoint, Testing, JavaScript, ASP.NET, IIS, Visual Studio, SQL, AJAX, Visio, VB.NET, Java, HTML, SDLC, Database Design, Oracle, TFS, Visual Basic, WCF, Business Analysis, C, SOA, Web Applications, LINQ, Architecture, ASP, Access, T-SQL, TCP/IP, Entity Framework, XML, CSS, Software Engineering, jQuery, PL/SQL, Silverlight, Software Design, Enterprise Architecture, Web Development, Project Management, Analysis, Database Administration, Business Process, Windows Server, VBScript
Education
Florida State University 1999 — 2002
B.S., Management Information Systems
Eboni McDonald Eboni McDonald's Convergys Experience June 2014 - February 2015
Job TARGETING HOME HEALTH CARE ADMIN SUPPORT & HR POSITIONS & ENTRYLEVEL IT TECH SUPPORT POSITIONS
Industry Hospital & Health Care
Experience
Convergys June 2014 - February 2015
Brooks Home Care Advantage (Brooks Rehabilitation) 2007 - 2010
JAX Chamber (of Commerce) 2005 - 2007
Skills
Microsoft Office, Data Entry, Customer Service, Hardware Configuration, Software Configuration, Basic Network..., Database Administration, Windows, Technical Support, Mas 90, Distance Learning, Client Relationships..., Medical Terminology, Resource Management, Records Management, Microsoft Word, Microsoft Excel, Administrative..., Outlook, PowerPoint, Medical Records, Office Administration, Research, Filing, Administration, Continuous Improvement, Human Resources, Recruiting, Event Planning, HRIS, Employee Relations, Onboarding, Employee Benefits, Employee Training, Employee Wellness, Personnel Records, Applicant Tracking, Applicant Tracking..., Customer Satisfaction, Problem Solving
Education
Florida State College at Jacksonville 2013 — 2017
Information Technology Support Specialist Technical Certificate, Computer Information Technology
Convergys June 2014 - February 2015
Brooks Home Care Advantage (Brooks Rehabilitation) 2007 - 2010
JAX Chamber (of Commerce) 2005 - 2007
Skills
Microsoft Office, Data Entry, Customer Service, Hardware Configuration, Software Configuration, Basic Network..., Database Administration, Windows, Technical Support, Mas 90, Distance Learning, Client Relationships..., Medical Terminology, Resource Management, Records Management, Microsoft Word, Microsoft Excel, Administrative..., Outlook, PowerPoint, Medical Records, Office Administration, Research, Filing, Administration, Continuous Improvement, Human Resources, Recruiting, Event Planning, HRIS, Employee Relations, Onboarding, Employee Benefits, Employee Training, Employee Wellness, Personnel Records, Applicant Tracking, Applicant Tracking..., Customer Satisfaction, Problem Solving
Education
Florida State College at Jacksonville 2013 — 2017
Information Technology Support Specialist Technical Certificate, Computer Information Technology
Melissa Serridge's Convergys Experience 1999 - 2004
Job Human Resources Manager at Tote Services, Inc.
Industry Maritime
Experience
Tote Services, Inc. April 2014 - Present
Amports Inc. March 2004 - April 2014
YMCA of Florida's First Coast 2004 - 2013
Convergys 1999 - 2004
Skills
Human Resources, Employee Relations, Leadership, Organizational..., Training, Strategic Planning, Negotiation, Recruiting, Performance Management, Leadership Development, Microsoft Excel, Microsoft Word, Budgets, Employee Benefits, Outlook, Public Speaking, HRIS, Benefits Administration, Coaching, PowerPoint, Teaching, Payroll, Onboarding, Employee Training, Interviews, Change Management, Employee Engagement, ADP Payroll, New Hire Orientations, Labor Relations, Hiring, Deferred Compensation, Succession Planning, FMLA, HR Policies, COBRA, Windows, Nonprofits, Job Descriptions, Community Outreach, Strategic HR, EEO, Employee Handbooks, Maritime Operations, Maritime Law, Shipping, Ships, Maritime, Ship Management, Vessel Management
Education
Florida State University 2013 — 2015
MS, Instructional Systems, Human Resources Development
University of North Florida - College of Business Administration 2003 — 2006
Master of Business Administration (M.B.A.), Human Resources Development
University of North Florida 1999 — 2003
Bachelor of Arts (B.A.), Psychology
Tote Services, Inc. April 2014 - Present
Amports Inc. March 2004 - April 2014
YMCA of Florida's First Coast 2004 - 2013
Convergys 1999 - 2004
Skills
Human Resources, Employee Relations, Leadership, Organizational..., Training, Strategic Planning, Negotiation, Recruiting, Performance Management, Leadership Development, Microsoft Excel, Microsoft Word, Budgets, Employee Benefits, Outlook, Public Speaking, HRIS, Benefits Administration, Coaching, PowerPoint, Teaching, Payroll, Onboarding, Employee Training, Interviews, Change Management, Employee Engagement, ADP Payroll, New Hire Orientations, Labor Relations, Hiring, Deferred Compensation, Succession Planning, FMLA, HR Policies, COBRA, Windows, Nonprofits, Job Descriptions, Community Outreach, Strategic HR, EEO, Employee Handbooks, Maritime Operations, Maritime Law, Shipping, Ships, Maritime, Ship Management, Vessel Management
Education
Florida State University 2013 — 2015
MS, Instructional Systems, Human Resources Development
University of North Florida - College of Business Administration 2003 — 2006
Master of Business Administration (M.B.A.), Human Resources Development
University of North Florida 1999 — 2003
Bachelor of Arts (B.A.), Psychology
Kotrish Wright, CNP's Convergys Experience September 2007 - December 2012
Job Family Case Manager
Industry Individual & Family Services
Experience
One Hope United September 2013 - November 2014
Marpe Youth and Family Services Inc. July 2013 - January 2014
Total Health Guidance June 2013 - August 2013
City Year January 2013 - May 2013
Convergys September 2007 - December 2012
Skills
BPO, Employee Engagement, Youth Mentoring, Interpersonal Skills, Oral Skills, Written Skills, Social Skills, Workforce Management, Call Centers, Employee Training, Psychotherapy
Education
University of Central Florida 2008 — 2013
Bachelor of Science (BS), Psychology, Senior
Florida Community College at Jacksonville 2006 — 2009
Associate of Arts (A.A.), Psychology, 3.2
Samuel W. Wolfson 2002 — 2006
Diploma, Business
One Hope United September 2013 - November 2014
Marpe Youth and Family Services Inc. July 2013 - January 2014
Total Health Guidance June 2013 - August 2013
City Year January 2013 - May 2013
Convergys September 2007 - December 2012
Skills
BPO, Employee Engagement, Youth Mentoring, Interpersonal Skills, Oral Skills, Written Skills, Social Skills, Workforce Management, Call Centers, Employee Training, Psychotherapy
Education
University of Central Florida 2008 — 2013
Bachelor of Science (BS), Psychology, Senior
Florida Community College at Jacksonville 2006 — 2009
Associate of Arts (A.A.), Psychology, 3.2
Samuel W. Wolfson 2002 — 2006
Diploma, Business
TL Westgate's Convergys Experience July 2000 - July 2011
Job Principal at Creative Inlet Films
Industry Media Production
Experience
Creative Inlet Films August 2011 - Present
Convergys July 2000 - July 2011
Skills
Strategic Planning, Marketing Strategy, Marketing Communications, Editing, Customer Relations, Product Marketing, Advertising, Writing, Event Management, PowerPoint, Public Speaking, Team Leadership, Graphic Design, Microsoft Office, Windows, Social Media, Media Relations, Social Media Marketing, Corporate Communications, Integrated Marketing, Online Marketing, Digital Marketing, Digital Media, Strategic Communications, Internal Communications, Photoshop, Copywriting, Creative Direction, Adobe Creative Suite, Corporate Branding, Facebook, Photography, Entertainment, Film Production, Marketing, Social Networking, Video, Training, Blogging, Press Releases, Email Marketing, Content Management, Content Development, Creative Writing, Newsletters, Content Strategy, SEO, New Media, Producing, Online Advertising
Education
Florida State University 1991 — 1993
Bachelor’s Degree, Media Production, 3.94
Florida State University 1991 — 1993
Bachelor's degree, Media Production
Creative Inlet Films August 2011 - Present
Convergys July 2000 - July 2011
Skills
Strategic Planning, Marketing Strategy, Marketing Communications, Editing, Customer Relations, Product Marketing, Advertising, Writing, Event Management, PowerPoint, Public Speaking, Team Leadership, Graphic Design, Microsoft Office, Windows, Social Media, Media Relations, Social Media Marketing, Corporate Communications, Integrated Marketing, Online Marketing, Digital Marketing, Digital Media, Strategic Communications, Internal Communications, Photoshop, Copywriting, Creative Direction, Adobe Creative Suite, Corporate Branding, Facebook, Photography, Entertainment, Film Production, Marketing, Social Networking, Video, Training, Blogging, Press Releases, Email Marketing, Content Management, Content Development, Creative Writing, Newsletters, Content Strategy, SEO, New Media, Producing, Online Advertising
Education
Florida State University 1991 — 1993
Bachelor’s Degree, Media Production, 3.94
Florida State University 1991 — 1993
Bachelor's degree, Media Production
Branisha Lee Branisha Lee's Convergys Experience February 2011 - October 2012
Job Account representative/collectors at GC Services
Industry Consumer Services
Experience
GC Services December 2012 - Present
Convergys February 2011 - October 2012
Target March 2010 - November 2011
Winn Dixie Stores May 2008 - May 2010
Skills
Customer Service, Customer Satisfaction, Administrative..., Communication, Typing, Data Entry, Listener
Education
Florida Community College at Jacksonville 2010 — 2012
Nursing Administration
GC Services December 2012 - Present
Convergys February 2011 - October 2012
Target March 2010 - November 2011
Winn Dixie Stores May 2008 - May 2010
Skills
Customer Service, Customer Satisfaction, Administrative..., Communication, Typing, Data Entry, Listener
Education
Florida Community College at Jacksonville 2010 — 2012
Nursing Administration
Bruce McGee Bruce McGee's Convergys Experience August 1988 - March 2003
Job Tax Preparer at AIT Income Tax Services
Industry Financial Services
Experience
AIT Tax Services Tax PreparerAIT Income Tax ServicesDecember 2013 - June 2014
Citi October 1999 - April 2013
Convergys August 1988 - March 2003
Skills
Microsoft Office, Customer Service, Microsoft Excel, Outlook, Public Speaking, Microsoft Word, PowerPoint, Access, Time Management, English, Windows, Teaching, Taxes, Administration, Nonprofits, Teamwork
Education
Cambridge CNA Training Center 2013 — 2013
Post Secondary Diploma, Practical Nursing, Vocational Nursing and Nursing Assistants
Florida State College at Jacksonville 1982 — 1986
General Studies
AIT Tax Services Tax PreparerAIT Income Tax ServicesDecember 2013 - June 2014
Citi October 1999 - April 2013
Convergys August 1988 - March 2003
Skills
Microsoft Office, Customer Service, Microsoft Excel, Outlook, Public Speaking, Microsoft Word, PowerPoint, Access, Time Management, English, Windows, Teaching, Taxes, Administration, Nonprofits, Teamwork
Education
Cambridge CNA Training Center 2013 — 2013
Post Secondary Diploma, Practical Nursing, Vocational Nursing and Nursing Assistants
Florida State College at Jacksonville 1982 — 1986
General Studies
Luis Botero-USA Luis Botero-USA's Convergys Experience 2000 - 2003
Job Owner, Compuelectric.com
Industry Computer & Network Security
Experience
Compuelectric.com June 2009 - Present
Finish Team Contractors 2004 - 2009
Lowe's Companies, Inc. 2003 - 2004
Convergys 2000 - 2003
Skills
Network Security, Start-ups, Security, Entrepreneurship, Cloud Computing, Networking, Enterprise Software, Software Development, Solution Selling, Telecommunications, Web Development, VoIP, Data Center, Managed Services, Product Management, Professional Services, Business Development, Computer Security
Education
Florida State College at Jacksonville 2012 — 2014
Associate of Science (AS), Information Technology
Florida State College at Jacksonville 2012 — 2014
Technical Certificate—Customer Support Specialist, Information Technology
Universidad Libre de Cali 1996 — 1999
Coursework towards Business Administration degree
Berchmans
High School Diploma
Compuelectric.com June 2009 - Present
Finish Team Contractors 2004 - 2009
Lowe's Companies, Inc. 2003 - 2004
Convergys 2000 - 2003
Skills
Network Security, Start-ups, Security, Entrepreneurship, Cloud Computing, Networking, Enterprise Software, Software Development, Solution Selling, Telecommunications, Web Development, VoIP, Data Center, Managed Services, Product Management, Professional Services, Business Development, Computer Security
Education
Florida State College at Jacksonville 2012 — 2014
Associate of Science (AS), Information Technology
Florida State College at Jacksonville 2012 — 2014
Technical Certificate—Customer Support Specialist, Information Technology
Universidad Libre de Cali 1996 — 1999
Coursework towards Business Administration degree
Berchmans
High School Diploma
Christina M Kimble Christina M Kimble's Convergys Experience December 2011 - March 2012
Job Christina M Kimble. Tireless and passionate researcher and writer.
Industry Writing and Editing
Experience
Fanatics, Inc. February 2015 - Present
Coach November 2013 - August 2014
Accelerated Tax Solutions, Inc. April 2013 - November 2013
Accelerated Tax Solutions, Inc. April 2012 - April 2013
Convergys December 2011 - March 2012
The Florida Times Union January 2011 - April 2011
Jo-Ann Stores, Inc. 2007 - 2011
Skills
Microsoft Office, Microsoft Office 2007, Adobe Photoshop CS4, Adobe Illustrator CS4, Adobe Bridge CS4, Adobe InDesign CS4, SPSS, Sony Vegas, Sony Acid Pro, Data Entry, Customer Service, Digital Photography, Photography, AP Style, Social Networking, Blogging, Creative Writing, Press Releases, Storytelling, Journalism, Research, Acid Pro, Adobe Bridge, Dreamweaver, Illustrator, InDesign, Microsoft Excel, Microsoft Word, Outlook, Photoshop, PowerPoint, Sales, WordPress
Education
University of North Florida 2009 — 2011
Bachelor of Science in Communications, Print Journalism, Photography
Florida Community College at Jacksonville 2007 — 2009
Associates in Arts Degree, Communications and Photography
Fanatics, Inc. February 2015 - Present
Coach November 2013 - August 2014
Accelerated Tax Solutions, Inc. April 2013 - November 2013
Accelerated Tax Solutions, Inc. April 2012 - April 2013
Convergys December 2011 - March 2012
The Florida Times Union January 2011 - April 2011
Jo-Ann Stores, Inc. 2007 - 2011
Skills
Microsoft Office, Microsoft Office 2007, Adobe Photoshop CS4, Adobe Illustrator CS4, Adobe Bridge CS4, Adobe InDesign CS4, SPSS, Sony Vegas, Sony Acid Pro, Data Entry, Customer Service, Digital Photography, Photography, AP Style, Social Networking, Blogging, Creative Writing, Press Releases, Storytelling, Journalism, Research, Acid Pro, Adobe Bridge, Dreamweaver, Illustrator, InDesign, Microsoft Excel, Microsoft Word, Outlook, Photoshop, PowerPoint, Sales, WordPress
Education
University of North Florida 2009 — 2011
Bachelor of Science in Communications, Print Journalism, Photography
Florida Community College at Jacksonville 2007 — 2009
Associates in Arts Degree, Communications and Photography
Andrea Paulo, RN Andrea Paulo, RN's Convergys Experience September 2005 - January 2013
Job Registered Neuro ICU Nurse at Baptist Health
Industry Hospital & Health Care
Experience
Baptist Health June 2015 - Present
Baptist Health June 2015 - Present
Brooks Rehabilitation November 2014 - June 2015
Revlon April 2013 - November 2014
Convergys September 2005 - January 2013
Skills
Customer Service, Customer Support, Customer Satisfaction, Beauty Industry, Direct Patient Care, Nursing Care, Nursing, Quality Patient Care, Hospitals, Healthcare, Patient Safety, EMR, Clinical Research, Patient Advocacy, Public Speaking
Education
Florida State College at Jacksonville 2015 — 2016
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Florida State College at Jacksonville 2010 — 2014
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Sandalwood High School 2001 — 2004
High School Diploma, Registered Nursing/Registered Nurse
Baptist Health June 2015 - Present
Baptist Health June 2015 - Present
Brooks Rehabilitation November 2014 - June 2015
Revlon April 2013 - November 2014
Convergys September 2005 - January 2013
Skills
Customer Service, Customer Support, Customer Satisfaction, Beauty Industry, Direct Patient Care, Nursing Care, Nursing, Quality Patient Care, Hospitals, Healthcare, Patient Safety, EMR, Clinical Research, Patient Advocacy, Public Speaking
Education
Florida State College at Jacksonville 2015 — 2016
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Florida State College at Jacksonville 2010 — 2014
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Sandalwood High School 2001 — 2004
High School Diploma, Registered Nursing/Registered Nurse
Leo Galvan Leo Galvan's Convergys Experience January 2002 - March 2006
Job AVP, Business Intelligence Visualization Developer
Industry Financial Services
Experience
EverBank April 2013 - Present
Kforce Inc September 2014 - December 2014
EverBank June 2011 - March 2013
EverBank March 2006 - June 2011
Convergys January 2002 - March 2006
Convergys January 1997 - December 2002
Education
University of Florida - Warrington College Of Business 2008 — 2010
Master of Business Administration, Business Administration, Management and Operations
University of North Florida - College of Business Administration 2003 — 2007
Bachelor of Business Administration, Business Management
Florida Community College at Jacksonville
Associate of Arts, Electrical and Electronics Engineering
FBHS! 1992 — 1996
EverBank April 2013 - Present
Kforce Inc September 2014 - December 2014
EverBank June 2011 - March 2013
EverBank March 2006 - June 2011
Convergys January 2002 - March 2006
Convergys January 1997 - December 2002
Education
University of Florida - Warrington College Of Business 2008 — 2010
Master of Business Administration, Business Administration, Management and Operations
University of North Florida - College of Business Administration 2003 — 2007
Bachelor of Business Administration, Business Management
Florida Community College at Jacksonville
Associate of Arts, Electrical and Electronics Engineering
FBHS! 1992 — 1996
Brett Abelman's Convergys Experience August 2011 - August 2012
Job Account Manager at JP Morgan Chase
Industry Banking
Experience
JPMorgan Chase August 2012 - Present
Convergys August 2011 - August 2012
Convergys August 2011 - August 2012
Convergys January 2010 - August 2011
Andrew's Downtown February 2008 - August 2009
Andrew’s Downtown January 2008 - August 2009
Toucan Willies December 2007 - January 2008
Toucan Willie's December 2007 - December 2007
Florida State University Housing August 2006 - June 2007
Skills
Coaching, Microsoft Office, Bookkeeping, Economics, Appraisals, Statistics, Training, Inventory Control, Time Management
Education
Florida State University 2005 — 2009
Bachelor of Science (BS), Economics
Florida State University
Bachelor of Science, Economics
JPMorgan Chase August 2012 - Present
Convergys August 2011 - August 2012
Convergys August 2011 - August 2012
Convergys January 2010 - August 2011
Andrew's Downtown February 2008 - August 2009
Andrew’s Downtown January 2008 - August 2009
Toucan Willies December 2007 - January 2008
Toucan Willie's December 2007 - December 2007
Florida State University Housing August 2006 - June 2007
Skills
Coaching, Microsoft Office, Bookkeeping, Economics, Appraisals, Statistics, Training, Inventory Control, Time Management
Education
Florida State University 2005 — 2009
Bachelor of Science (BS), Economics
Florida State University
Bachelor of Science, Economics
Ashley Liz's Convergys Experience October 2011 - January 2012
Job Relationship Manager at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments July 2014 - Present
Fidelity Investments September 2013 - July 2014
Fidelity Investments July 2013 - September 2013
Fidelity Investments September 2012 - July 2013
Merrill Lynch May 2012 - September 2012
Convergys October 2011 - January 2012
RuffaloCODY April 2010 - June 2011
United Way of America January 2011 - April 2011
Early Learning Coalition of the Big Bend Region September 2009 - April 2011
RuffaloCODY August 2009 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Cold Calling, Oral & Written..., Negotiation, Selling Skills, Phone Skills, Phone Etiquette, Analysis, Report Writing, Credit Cards, Collections, Tax Preparation, Following Up, Following Directions, Outlook Express, Customer Service, Overseeing, Motivated self-starter, Enthusiasm to learn, Data Entry, Typing, Conflict Resolution, Client Billing, High Reliability
Education
Florida State University 2007 — 2011
Bachelor of Science (B.S.), Finance, General
Fidelity Investments July 2014 - Present
Fidelity Investments September 2013 - July 2014
Fidelity Investments July 2013 - September 2013
Fidelity Investments September 2012 - July 2013
Merrill Lynch May 2012 - September 2012
Convergys October 2011 - January 2012
RuffaloCODY April 2010 - June 2011
United Way of America January 2011 - April 2011
Early Learning Coalition of the Big Bend Region September 2009 - April 2011
RuffaloCODY August 2009 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Cold Calling, Oral & Written..., Negotiation, Selling Skills, Phone Skills, Phone Etiquette, Analysis, Report Writing, Credit Cards, Collections, Tax Preparation, Following Up, Following Directions, Outlook Express, Customer Service, Overseeing, Motivated self-starter, Enthusiasm to learn, Data Entry, Typing, Conflict Resolution, Client Billing, High Reliability
Education
Florida State University 2007 — 2011
Bachelor of Science (B.S.), Finance, General
Jeff Mark Ilano's Convergys Experience 2011 - 2013
Job Site Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2013
Comcast May 2009 - June 2011
Comcast May 2006 - May 2009
Comcast Cable 2000 - 2006
AT&T Universal Card Services 1995 - 1999
AT&T American Transtech 1991 - 1995
Skills
Workforce Management, Vendor Management, Process Improvement, Contact Center..., Income Statement, Microsoft Office, TQM, A+, HTML, Call Center, Customer Experience, Call Center Development, Training, Leadership, Telecommunications, Customer Retention, P&L, Customer Satisfaction, Call Centers, Avaya, Management, Team Building, Strategy, Forecasting, Team Leadership, P&L Management, Employee Engagement, Customer Service, Coaching, Cross-functional Team..., BPO, Troubleshooting, Project Management, Outsourcing, Sales, Budgets, Contact Centers, Operations Management, Strategic Planning, Performance Management, Contract Negotiation, CRM, Executive Management, Business Process..., IVR, Service Delivery, Team Management, Marketing, Inbound Marketing, Sales Process
Education
Jacksonville University 2004 — 2007
BA, Business Administration
Florida State College at Jacksonville 1999 — 2002
AA, Marketing
Convergys 2011 - 2013
Comcast May 2009 - June 2011
Comcast May 2006 - May 2009
Comcast Cable 2000 - 2006
AT&T Universal Card Services 1995 - 1999
AT&T American Transtech 1991 - 1995
Skills
Workforce Management, Vendor Management, Process Improvement, Contact Center..., Income Statement, Microsoft Office, TQM, A+, HTML, Call Center, Customer Experience, Call Center Development, Training, Leadership, Telecommunications, Customer Retention, P&L, Customer Satisfaction, Call Centers, Avaya, Management, Team Building, Strategy, Forecasting, Team Leadership, P&L Management, Employee Engagement, Customer Service, Coaching, Cross-functional Team..., BPO, Troubleshooting, Project Management, Outsourcing, Sales, Budgets, Contact Centers, Operations Management, Strategic Planning, Performance Management, Contract Negotiation, CRM, Executive Management, Business Process..., IVR, Service Delivery, Team Management, Marketing, Inbound Marketing, Sales Process
Education
Jacksonville University 2004 — 2007
BA, Business Administration
Florida State College at Jacksonville 1999 — 2002
AA, Marketing
Catharine Graham Catharine Graham's Convergys Experience January 2000 - February 2008
Job Consultant, LS Technology Services, Inc.
Industry Telecommunications
Experience
Suddenlink Communications June 2006 - Present
LS Technology Services, Inc. March 1997 - Present
Convergys January 2000 - February 2008
Cox Communications March 1997 - December 1999
DeKalb County Public School System June 1988 - March 1997
Morehouse College 1991 - 1997
JTW Consulting 1990 - 1995
Skills
Billing Systems, Process Improvement, Team Leadership, Coaching, Strategic Planning, Change Management, Team Building, Requirements Analysis, Data Analysis, Technical Writing, Business Analysis, Project Management, Training, Instructional Design, Integration, Telecommunications, Program Management
Education
Georgia State University 1996 — 1997
Certification, Education Administration
Georgia State University 1990 — 1992
MEd., Education
Florida State University 1984 — 1988
BS, Education
Suddenlink Communications June 2006 - Present
LS Technology Services, Inc. March 1997 - Present
Convergys January 2000 - February 2008
Cox Communications March 1997 - December 1999
DeKalb County Public School System June 1988 - March 1997
Morehouse College 1991 - 1997
JTW Consulting 1990 - 1995
Skills
Billing Systems, Process Improvement, Team Leadership, Coaching, Strategic Planning, Change Management, Team Building, Requirements Analysis, Data Analysis, Technical Writing, Business Analysis, Project Management, Training, Instructional Design, Integration, Telecommunications, Program Management
Education
Georgia State University 1996 — 1997
Certification, Education Administration
Georgia State University 1990 — 1992
MEd., Education
Florida State University 1984 — 1988
BS, Education
Janelle Givens Janelle Givens's Convergys Experience October 2007 - September 2008
Job Customer Service Rep
Industry Motion Pictures and Film
Experience
Realtime Results February 2009 - January 2010
Avis Rent-A-Car March 2006 - December 2008
Convergys October 2007 - September 2008
Education
Harris Stowe University 2004 — 2005
n/a, Criminal Justice
Florida Community College at Jacksonville 2002 — 2003
n/a, Communications
Hazelwood Central Highschool 1999 — 2002
Diploma, General Studies
Realtime Results February 2009 - January 2010
Avis Rent-A-Car March 2006 - December 2008
Convergys October 2007 - September 2008
Education
Harris Stowe University 2004 — 2005
n/a, Criminal Justice
Florida Community College at Jacksonville 2002 — 2003
n/a, Communications
Hazelwood Central Highschool 1999 — 2002
Diploma, General Studies
Mike Donley Mike Donley's Convergys Experience November 2006 - June 2010
Job Major Market Implementation Analyst II
Industry Human Resources
Experience
Paycor March 2015 - Present
NGA Human Resources April 2012 - March 2015
Northgate Arinso June 2009 - April 2012
Convergys November 2006 - June 2010
Convergys December 2004 - November 2006
Convergys December 2003 - December 2004
Convergys Corporation December 2003 - December 2004
Convergys August 1998 - December 2003
Skills
Process Improvement, Leadership, BPO, Service Delivery, Vendor Management, Outsourcing, Change Management, Call Center, Offshoring, Workforce Management, Transition Management, Program Management, Integration, Management, Call Centers, Recruiting, Disaster Recovery, HRIS, Business Process, Personnel Management, Project Planning, Employee Benefits, ITIL, Business Analysis, Business Process..., SAP HR, IT Management, Strategy, SAP, SharePoint, Quality Assurance, Telecommunications, CRM, ERP, Sla, Payroll, Performance Management, Resource Management, Account Management, Business Transformation, HRO, Requirements Analysis, Shared Services, Team Management, Human Resources, Team Leadership, Project Management, Business Intelligence, SLA
Education
Florida State College of Jacksonville 2012 — 2016
Bachelor of Business Administration (B.B.A.)
Florida State College at Jacksonville 1996 — 1998
Sandalwood High School 1995 — 1998
Paycor March 2015 - Present
NGA Human Resources April 2012 - March 2015
Northgate Arinso June 2009 - April 2012
Convergys November 2006 - June 2010
Convergys December 2004 - November 2006
Convergys December 2003 - December 2004
Convergys Corporation December 2003 - December 2004
Convergys August 1998 - December 2003
Skills
Process Improvement, Leadership, BPO, Service Delivery, Vendor Management, Outsourcing, Change Management, Call Center, Offshoring, Workforce Management, Transition Management, Program Management, Integration, Management, Call Centers, Recruiting, Disaster Recovery, HRIS, Business Process, Personnel Management, Project Planning, Employee Benefits, ITIL, Business Analysis, Business Process..., SAP HR, IT Management, Strategy, SAP, SharePoint, Quality Assurance, Telecommunications, CRM, ERP, Sla, Payroll, Performance Management, Resource Management, Account Management, Business Transformation, HRO, Requirements Analysis, Shared Services, Team Management, Human Resources, Team Leadership, Project Management, Business Intelligence, SLA
Education
Florida State College of Jacksonville 2012 — 2016
Bachelor of Business Administration (B.B.A.)
Florida State College at Jacksonville 1996 — 1998
Sandalwood High School 1995 — 1998
Kris Carlisle Kris Carlisle's Convergys Experience September 2004 - November 2005
Job Customer Service Representative at AT&T Mobility
Industry Telecommunications
Experience
AT&T Mobility November 2007 - Present
Convergys September 2004 - November 2005
Skills
Call Center, Telecommunications, Wireless, Customer Satisfaction, Cellular Communications, Customer Experience, Troubleshooting, GSM, Wireless Networking
Education
Valencia Community College 2012 — 2014
Accounting and Finance
Florida Community College at Jacksonville 1998 — 1999
Mathematics Teacher Education
AT&T Mobility November 2007 - Present
Convergys September 2004 - November 2005
Skills
Call Center, Telecommunications, Wireless, Customer Satisfaction, Cellular Communications, Customer Experience, Troubleshooting, GSM, Wireless Networking
Education
Valencia Community College 2012 — 2014
Accounting and Finance
Florida Community College at Jacksonville 1998 — 1999
Mathematics Teacher Education
Dan LaBell RPA, CFM's Convergys Experience March 2000 - September 2004
Job Sr. Manager, Facilities/Office Services at Southeastern Grocers
Industry Financial Services
Experience
Southeastern Grocers July 2014 - Present
Kaplan,Inc. April 2014 - July 2014
Kaplan Higher Education June 2011 - July 2014
Kemper, A Unitrin Business April 2009 - June 2011
LaBell Services September 2004 - April 2009
Gator Office Furniture 2006 - 2008
Convergys March 2000 - September 2004
Charles Schwab & Co. Inc 1993 - 2000
Harcourt Brace 1984 - 1992
Skills
Facilities Management, Data Center, Space Planning, HVAC, Supplies, Electrical, Operations Management, Contractors, Construction, Procurement, Purchasing, Security, Budgeting, Vendor, Coaching, Executive Management, Negotiation, Coordination, Contract Negotiation, Microsoft Office, Administration, Strategic Planning, Customer Service, Budgets, Real Estate, Vendors, Space-planning, Call Centers, Sales, Logistics, Process Improvement, Management, Leadership, Performance Management, Team Building, Project Management, Project Planning, Vendor Management, Team Leadership, Contract Management, Program Management
Education
Florida State College at Jacksonville 1977 — 1979
Business, Business, Management
Southeastern Grocers July 2014 - Present
Kaplan,Inc. April 2014 - July 2014
Kaplan Higher Education June 2011 - July 2014
Kemper, A Unitrin Business April 2009 - June 2011
LaBell Services September 2004 - April 2009
Gator Office Furniture 2006 - 2008
Convergys March 2000 - September 2004
Charles Schwab & Co. Inc 1993 - 2000
Harcourt Brace 1984 - 1992
Skills
Facilities Management, Data Center, Space Planning, HVAC, Supplies, Electrical, Operations Management, Contractors, Construction, Procurement, Purchasing, Security, Budgeting, Vendor, Coaching, Executive Management, Negotiation, Coordination, Contract Negotiation, Microsoft Office, Administration, Strategic Planning, Customer Service, Budgets, Real Estate, Vendors, Space-planning, Call Centers, Sales, Logistics, Process Improvement, Management, Leadership, Performance Management, Team Building, Project Management, Project Planning, Vendor Management, Team Leadership, Contract Management, Program Management
Education
Florida State College at Jacksonville 1977 — 1979
Business, Business, Management
Felicia Amaro's Convergys Experience June 2007 - 2010
Job I.T. Specialist
Industry Information Technology and Services
Experience
Wyndham Vacation Ownership 2010 - Present
Convergys June 2007 - 2010
NGA 2007 - 2010
Vistakon Division of Johnson & Johnson Vision Care May 2005 - August 2005
Skills
Project Management, Lotus Notes, Software Documentation, MS Project, Management, Quality Assurance, Microsoft Office, Process Improvement, Project Planning, Change Management, Customer Service, Analysis, SDLC, Microsoft Project, Process Engineering
Education
Florida State University
B.S, Information Technology
Wyndham Vacation Ownership 2010 - Present
Convergys June 2007 - 2010
NGA 2007 - 2010
Vistakon Division of Johnson & Johnson Vision Care May 2005 - August 2005
Skills
Project Management, Lotus Notes, Software Documentation, MS Project, Management, Quality Assurance, Microsoft Office, Process Improvement, Project Planning, Change Management, Customer Service, Analysis, SDLC, Microsoft Project, Process Engineering
Education
Florida State University
B.S, Information Technology
Eric Blumberg's Convergys Experience December 2009 - March 2010
Job Support Analyst 2 Lead QA at My Vision Express®
Industry Computer Networking
Experience
My Vision Express® November 2014 - Present
Insight Software LLC September 2012 - Present
Arise Virtual Solutions March 2010 - September 2012
Convergys December 2009 - March 2010
Convergys Corporation December 2009 - March 2010
Convergys Corporation December 2008 - December 2009
Convergys October 2008 - December 2008
Convergys Coporation August 2008 - October 2008
Florida Multimedia April 2008 - August 2008
2008 Florida Multimedia March 2008 - August 2008
Skills
WFM, Avaya, Avaya IP Telephony, Avaya Communication..., Windows 7, Windows Vista, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Technology, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Internet, Master Scheduling, Workforce Management, Workforce Planning, SEO, E-commerce SEO, Data Analysis, Call Center, Call Centers, Technical Support, Troubleshooting
Education
Nova Southeastern University 2009 — 2012
MBA, Business and entreprenuership
Nova Southeastern University 2009 — 2012
Master of Business and Entrepreneurship
Florida State University 2004 — 2008
Bachelor of Science, Political Science and Social Science
Florida State University 2004 — 2008
Bachelors of Science, Political Science and Social Science
My Vision Express® November 2014 - Present
Insight Software LLC September 2012 - Present
Arise Virtual Solutions March 2010 - September 2012
Convergys December 2009 - March 2010
Convergys Corporation December 2009 - March 2010
Convergys Corporation December 2008 - December 2009
Convergys October 2008 - December 2008
Convergys Coporation August 2008 - October 2008
Florida Multimedia April 2008 - August 2008
2008 Florida Multimedia March 2008 - August 2008
Skills
WFM, Avaya, Avaya IP Telephony, Avaya Communication..., Windows 7, Windows Vista, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Technology, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Internet, Master Scheduling, Workforce Management, Workforce Planning, SEO, E-commerce SEO, Data Analysis, Call Center, Call Centers, Technical Support, Troubleshooting
Education
Nova Southeastern University 2009 — 2012
MBA, Business and entreprenuership
Nova Southeastern University 2009 — 2012
Master of Business and Entrepreneurship
Florida State University 2004 — 2008
Bachelor of Science, Political Science and Social Science
Florida State University 2004 — 2008
Bachelors of Science, Political Science and Social Science
Kermit Russell Kermit Russell's Convergys Experience 2004 - 2007
Job Consultant, Workforce Management at Russell Consulting Inc
Industry Outsourcing/Offshoring
Experience
Russell Consulting Inc May 2009 - Present
TRG Customer Solutions October 2008 - May 2009
Convergys 2004 - 2007
Education
Florida State College at Jacksonville 1992 — 1996
AS, Computer Science
University of Phoenix
BS, Computer Science
Russell Consulting Inc May 2009 - Present
TRG Customer Solutions October 2008 - May 2009
Convergys 2004 - 2007
Education
Florida State College at Jacksonville 1992 — 1996
AS, Computer Science
University of Phoenix
BS, Computer Science
Dorrinda Swiger Dorrinda Swiger's Convergys Experience 1998 - 2000
Job Sr. Human Resources Staffing Consultant
Industry Human Resources
Experience
Blue Cross and Blue Shield of Fl March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Convergys 1998 - 2000
Skills
Applicant Tracking..., Sourcing, Coaching, Interviews, Onboarding, Human Resources, Recruiting, Talent Management, Talent Acquisition, Personnel Management, Leadership, PeopleSoft, Performance Management, College Recruiting, Workforce Planning, Management, Employee Relations, Employee Benefits, Time Management, Temporary Placement, Strategic Planning, Benefits Administration
Education
Florida State College at Jacksonville
General Studies
Blue Cross and Blue Shield of Fl March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Convergys 1998 - 2000
Skills
Applicant Tracking..., Sourcing, Coaching, Interviews, Onboarding, Human Resources, Recruiting, Talent Management, Talent Acquisition, Personnel Management, Leadership, PeopleSoft, Performance Management, College Recruiting, Workforce Planning, Management, Employee Relations, Employee Benefits, Time Management, Temporary Placement, Strategic Planning, Benefits Administration
Education
Florida State College at Jacksonville
General Studies
Blake Cooper's Convergys Experience April 2007 - September 2009
Job Experienced Technical Support Professional
Industry Consumer Services
Experience
Freelance.com October 2011 - Present
Convergys April 2007 - September 2009
Jacksonville Transportation Group LLC. January 2006 - April 2007
Zaxby's Franchising, Inc. April 2005 - January 2006
Skills
Data Entry, Customer Relations, Project Implementation, Inventory Control, Technical Support, Time Management, Software Documentation, Team Leadership, Customer Satisfaction, Call Centers, Management, Quality Assurance, Telephone Skills, System Administration, Empathy, Deductive Reasoning, HTML, WordPress, TeamViewer, Troubleshooting
Education
Florida State College at Jacksonville 2014 — 2016
Associate of Science (A.S.), Network Systems Technology
University of Phoenix 2007 — 2007
N/A, Information Technology
A. Phillip Randolph 2002 — 2005
N/A, A+ Computer Hardware/Software Maintenance
Freelance.com October 2011 - Present
Convergys April 2007 - September 2009
Jacksonville Transportation Group LLC. January 2006 - April 2007
Zaxby's Franchising, Inc. April 2005 - January 2006
Skills
Data Entry, Customer Relations, Project Implementation, Inventory Control, Technical Support, Time Management, Software Documentation, Team Leadership, Customer Satisfaction, Call Centers, Management, Quality Assurance, Telephone Skills, System Administration, Empathy, Deductive Reasoning, HTML, WordPress, TeamViewer, Troubleshooting
Education
Florida State College at Jacksonville 2014 — 2016
Associate of Science (A.S.), Network Systems Technology
University of Phoenix 2007 — 2007
N/A, Information Technology
A. Phillip Randolph 2002 — 2005
N/A, A+ Computer Hardware/Software Maintenance
Kevin Cunningham's Convergys Experience 2007 - 2008
Job Business Intelligence & Analytics Professional
Industry Information Technology and Services
Experience
Citizens Bank February 2015 - Present
Innovative Analytics, Inc 2007 - Present
Bank of America January 2011 - October 2014
Ettain Group 2008 - 2011
Convergys 2007 - 2008
Florida Technology 2006 - 2007
Winn Dixie Stores 2003 - 2006
Publix Super Markets 1987 - 2003
Skills
Business Intelligence, Data Warehousing, Enterprise Reporting..., Quantitative Analytics, Predictive Modeling, Data Mining, Decision Support, Six Sigma, Black Belt, Data Governance, Data Warehouse..., Information Architecture, Data Integration, Data Modeling, Data Quality, Master Data, Metadata, Database Design, ETL, SDLC, Business Analysis, Enterprise Architecture, Visio, IT Strategy, Requirements Analysis, Architecture, SharePoint, OBIEE, Information Management, Business Intelligence..., Microsoft SQL Server, Microstrategy, Oracle, Access, Teradata, DB2, Architectures
Education
Florida State University 1990 — 1994
BS, Psychology
Citizens Bank February 2015 - Present
Innovative Analytics, Inc 2007 - Present
Bank of America January 2011 - October 2014
Ettain Group 2008 - 2011
Convergys 2007 - 2008
Florida Technology 2006 - 2007
Winn Dixie Stores 2003 - 2006
Publix Super Markets 1987 - 2003
Skills
Business Intelligence, Data Warehousing, Enterprise Reporting..., Quantitative Analytics, Predictive Modeling, Data Mining, Decision Support, Six Sigma, Black Belt, Data Governance, Data Warehouse..., Information Architecture, Data Integration, Data Modeling, Data Quality, Master Data, Metadata, Database Design, ETL, SDLC, Business Analysis, Enterprise Architecture, Visio, IT Strategy, Requirements Analysis, Architecture, SharePoint, OBIEE, Information Management, Business Intelligence..., Microsoft SQL Server, Microstrategy, Oracle, Access, Teradata, DB2, Architectures
Education
Florida State University 1990 — 1994
BS, Psychology
Clayton Springemann Clayton Springemann's Convergys Experience March 2010 - September 2010
Job Current student seeking Hedge Fund opportunities.
Industry Financial Services
Experience
Personal Account January 2014 - Present
Anheuser-Busch March 2011 - Present
Convergys March 2010 - September 2010
Comb's Mini Storage October 2009 - February 2010
United States Marine Corps March 2007 - March 2009
Skills
Leadership, Human Resources, Security, Customer Service, Inventory, Marketing, Office Administration
Education
Florida State College at Jacksonville 2014 — 2017
Bachelor of Business Administration (BBA), Finance
Missouri Baptist University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Management
Personal Account January 2014 - Present
Anheuser-Busch March 2011 - Present
Convergys March 2010 - September 2010
Comb's Mini Storage October 2009 - February 2010
United States Marine Corps March 2007 - March 2009
Skills
Leadership, Human Resources, Security, Customer Service, Inventory, Marketing, Office Administration
Education
Florida State College at Jacksonville 2014 — 2017
Bachelor of Business Administration (BBA), Finance
Missouri Baptist University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Management
Paul Lamonica's Convergys Experience March 2002 - October 2008
Job Sr. Solutions Architect at EPIUSE Labs
Industry Information Technology and Services
Experience
EPI-USE Labs November 2011 - Present
State of South Carolina October 2008 - September 2011
Convergys March 2002 - October 2008
Education
Florida State University
EPI-USE Labs November 2011 - Present
State of South Carolina October 2008 - September 2011
Convergys March 2002 - October 2008
Education
Florida State University
Heather Azcueta's Convergys Experience April 2010 - April 2010
Job Customer Relations Representative at State Farm Agent James L Chitty Jr
Industry Insurance
Experience
State Farm Agent James L Chitty Jr 2009 - Present
Convergys April 2010 - April 2010
Personal January 2009 - February 2010
Allstate - Michael A George January 2009 - May 2009
Alluvion Staffing August 2005 - January 2009
Education
Florida State College at Jacksonville 1995 — 1997
Business Administration
State Farm Agent James L Chitty Jr 2009 - Present
Convergys April 2010 - April 2010
Personal January 2009 - February 2010
Allstate - Michael A George January 2009 - May 2009
Alluvion Staffing August 2005 - January 2009
Education
Florida State College at Jacksonville 1995 — 1997
Business Administration
Howard Huntley Howard Huntley's Convergys Experience 2001 - 2008
Job Global Security group
Industry Investment Banking
Experience
Merrill Lynch June 2009 - Present
Convergys, National Command Center June 2009 - Present
Marrell Lynch May 2009 - September 2009
Beeline(MPS Group) August 2007 - May 2008
Convergys 2001 - 2008
Wachovia April 2007 - June 2007
Converges December 2001 - January 2007
Bank of America June 2004 - September 2004
JEA 1996 - 2001
JEA(Jacksonville Electric Authority) Micro August 1996 - February 2000
Education
University of North Florida 1987 — 1991
none, Electronics Engineering Technology
Florida State College at Jacksonville 1980 — 1982
AS, X-Ray/Electronics Engineering Technology
Florida Community College at Jacksonville Florida
Associate in Science, Electronics, X-Ray Engineering Technology; Digital Photography
University of North Florida
School, Engineering Technology; Electronic Engineering Technology
Merrill Lynch June 2009 - Present
Convergys, National Command Center June 2009 - Present
Marrell Lynch May 2009 - September 2009
Beeline(MPS Group) August 2007 - May 2008
Convergys 2001 - 2008
Wachovia April 2007 - June 2007
Converges December 2001 - January 2007
Bank of America June 2004 - September 2004
JEA 1996 - 2001
JEA(Jacksonville Electric Authority) Micro August 1996 - February 2000
Education
University of North Florida 1987 — 1991
none, Electronics Engineering Technology
Florida State College at Jacksonville 1980 — 1982
AS, X-Ray/Electronics Engineering Technology
Florida Community College at Jacksonville Florida
Associate in Science, Electronics, X-Ray Engineering Technology; Digital Photography
University of North Florida
School, Engineering Technology; Electronic Engineering Technology
Ethan Levine Ethan Levine's Convergys Experience March 2006 - February 2007
Job Sr. User Experience Designer at SAIC
Industry Computer Software
Experience
SAIC February 2012 - Present
LogicTree Corporation October 2009 - Present
SpeechCycle March 2007 - April 2009
Convergys March 2006 - February 2007
Intervoice November 1998 - March 2006
Fiserv 1996 - 1998
Skills
Program Management, User Interface Design, Strategy, User Experience, Usability Testing, User Interface, Project Management, Visio, Enterprise Software, Business Analysis, IVR, Vendor Management, User-centered Design, Mobile Applications, Speech Recognition, SDLC, Solution Architecture, Cross-functional Team...
Education
Florida State University 1989 — 1993
BS, Marketing
SAIC February 2012 - Present
LogicTree Corporation October 2009 - Present
SpeechCycle March 2007 - April 2009
Convergys March 2006 - February 2007
Intervoice November 1998 - March 2006
Fiserv 1996 - 1998
Skills
Program Management, User Interface Design, Strategy, User Experience, Usability Testing, User Interface, Project Management, Visio, Enterprise Software, Business Analysis, IVR, Vendor Management, User-centered Design, Mobile Applications, Speech Recognition, SDLC, Solution Architecture, Cross-functional Team...
Education
Florida State University 1989 — 1993
BS, Marketing
Lou Valliere's Convergys Experience December 2002 - February 2013
Job Better Best Friend Marketing... Promotes and Protects, Better than a Best Friend Can!
Industry Management Consulting
Experience
Florida Blue September 2014 - Present
Better Best Friend Marketing February 2013 - Present
Convergys December 2002 - February 2013
Ergo-Nomic Inc February 1992 - January 1999
Skills
Online Marketing, Entrepreneurship, Marketing, Small Business, Email Marketing, SEO, Advertising, Marketing Strategy, Social Networking, Web Design, Social Media Marketing, E-commerce, Leadership, CRM, Social Media, Lead Generation, Web Marketing, Marketing Communications, Public Relations, Online Advertising, SEM, Domain Registration, Direct Mail, Mobile Marketing, Start-ups, PPC, Google Adwords, B2B, Market Planning, Direct Sales, Trade Shows, Brand Development, Direct Marketing, Web Analytics, Copywriting, Selling, Strategy, Networking, Website Development, Digital Marketing, Strategic Partnerships, Facebook, Marketing Management, Hosting, B2B Marketing, Google Analytics, SMO, Corporate Branding, Blogging, WordPress
Education
Florida State College at Jacksonville 1976 — 1977
Marketing
Florida Blue September 2014 - Present
Better Best Friend Marketing February 2013 - Present
Convergys December 2002 - February 2013
Ergo-Nomic Inc February 1992 - January 1999
Skills
Online Marketing, Entrepreneurship, Marketing, Small Business, Email Marketing, SEO, Advertising, Marketing Strategy, Social Networking, Web Design, Social Media Marketing, E-commerce, Leadership, CRM, Social Media, Lead Generation, Web Marketing, Marketing Communications, Public Relations, Online Advertising, SEM, Domain Registration, Direct Mail, Mobile Marketing, Start-ups, PPC, Google Adwords, B2B, Market Planning, Direct Sales, Trade Shows, Brand Development, Direct Marketing, Web Analytics, Copywriting, Selling, Strategy, Networking, Website Development, Digital Marketing, Strategic Partnerships, Facebook, Marketing Management, Hosting, B2B Marketing, Google Analytics, SMO, Corporate Branding, Blogging, WordPress
Education
Florida State College at Jacksonville 1976 — 1977
Marketing
Ralph Gomez Ralph Gomez's Convergys Experience November 2008 - November 2012
Job Computer User Support Specialists
Industry Computer Software
Experience
Owner/Operator November 2012 - Present
Convergys November 2008 - November 2012
Wackenhut Corp. February 2007 - November 2008
Owner/Operator January 2006 - November 2008
America Online, Inc. February 1998 - February 2003
Skills
PowerPoint, Public Speaking, Microsoft Excel, Computer Hardware, Computer Science, Computer Maintenance, Computer Proficiency, Computer Network..., Customer Support, Technical Training, Microsoft Office, Leadership, Customer Service, Microsoft Word, Research, Networking, Technical Support, Windows XP, Operating Systems, Training, Software Installation, Hardware, Quality Assurance, Windows, Customer Satisfaction, Management, Troubleshooting, Windows 7
Education
Florida State College at Jacksonville 2013 — 2015
Information Technology Technician, Information Technology
Florida State College at Jacksonville 2013 — 2015
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Owner/Operator November 2012 - Present
Convergys November 2008 - November 2012
Wackenhut Corp. February 2007 - November 2008
Owner/Operator January 2006 - November 2008
America Online, Inc. February 1998 - February 2003
Skills
PowerPoint, Public Speaking, Microsoft Excel, Computer Hardware, Computer Science, Computer Maintenance, Computer Proficiency, Computer Network..., Customer Support, Technical Training, Microsoft Office, Leadership, Customer Service, Microsoft Word, Research, Networking, Technical Support, Windows XP, Operating Systems, Training, Software Installation, Hardware, Quality Assurance, Windows, Customer Satisfaction, Management, Troubleshooting, Windows 7
Education
Florida State College at Jacksonville 2013 — 2015
Information Technology Technician, Information Technology
Florida State College at Jacksonville 2013 — 2015
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Victoria Boyce Victoria Boyce's Convergys Experience October 2014 - Present
Job customer service representatives
Industry Management Consulting
Experience
Convergys October 2014 - Present
Florida State College at Jacksonville January 2012 - Present
Brothers Locksmith July 2011 - November 2012
Central Credit Services, Inc. May 2007 - June 2008
Skills
Research, PowerPoint, Student Affairs, Higher Education, Teaching, Tutoring, Public Speaking, Statistics, E-Learning, Staff Development, Leadership, Community Outreach, Critical Thinking, Customer Service
Education
Florida State College at Jacksonville 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Operations Management and Supervision, 3.57
Convergys October 2014 - Present
Florida State College at Jacksonville January 2012 - Present
Brothers Locksmith July 2011 - November 2012
Central Credit Services, Inc. May 2007 - June 2008
Skills
Research, PowerPoint, Student Affairs, Higher Education, Teaching, Tutoring, Public Speaking, Statistics, E-Learning, Staff Development, Leadership, Community Outreach, Critical Thinking, Customer Service
Education
Florida State College at Jacksonville 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Operations Management and Supervision, 3.57
Lori Ulrich, PHR, SHRM-CP's Convergys Experience 2007 - April 2009
Job Human Resources Manager at W&O Supply
Industry Maritime
Experience
W&O Supply April 2009 - Present
Convergys 2007 - April 2009
Zurich Insurance Services 2002 - 2007
Skills
Certified Predictive..., HRIS, Employee Relations, ADP Payroll, Benefits Administration, Change Management, Onboarding, Performance Management, Leadership, Predictive Analytics, Program Management, Recruiting, Training, Human Resources, Hiring, Management, Interviews, Succession Planning, New Hire Orientations, Policy, Employee Benefits, FMLA, Leave of Absence..., Deferred Compensation, Talent Management, Screening, Organizational..., Labor Relations, Workforce Planning, Personnel Management, HR Consulting
Education
Columbia College of Missouri 2012 — 2015
BBA, Business Administration and Human Resources
Florida Community College at Jacksonville 1997 — 1999
Associate of Arts (A.A.), Psychology
W&O Supply April 2009 - Present
Convergys 2007 - April 2009
Zurich Insurance Services 2002 - 2007
Skills
Certified Predictive..., HRIS, Employee Relations, ADP Payroll, Benefits Administration, Change Management, Onboarding, Performance Management, Leadership, Predictive Analytics, Program Management, Recruiting, Training, Human Resources, Hiring, Management, Interviews, Succession Planning, New Hire Orientations, Policy, Employee Benefits, FMLA, Leave of Absence..., Deferred Compensation, Talent Management, Screening, Organizational..., Labor Relations, Workforce Planning, Personnel Management, HR Consulting
Education
Columbia College of Missouri 2012 — 2015
BBA, Business Administration and Human Resources
Florida Community College at Jacksonville 1997 — 1999
Associate of Arts (A.A.), Psychology
Cara Bass Cara Bass's Convergys Experience 2003 - 2006
Job Product Director at TIAACREF
Industry Human Resources
Experience
TIAA-CREF August 2013 - Present
BridgePoint Group, LLC January 2012 - July 2013
Mercer July 2008 - December 2011
Acosta Sales and Marketing January 2007 - July 2008
Convergys 2003 - 2006
CitiStreet 1996 - 2003
Skills
Benefits, Benefits Administration, HRIS, Employee Benefits, Change Management, Customer Relations, Process Improvement, Compliance, Negotiation, Problem Solving, Customer Service, Analysis, HR Strategy, Leadership Development, Mentoring, Microsoft Office, Program Management, Healthcare, Vendor Relations, Public Speaking, Insurance, ERISA, Business Strategy, Administration, Vendor Management, Budgeting, Health, Team Leadership, HR Policies, 401k, Data Analysis, Retirement, Product Management, Performance Management, Personnel Management, Budgets, Business Planning, Employee Relations, Deferred Compensation, Executive Pay, Leadership, Software Documentation, Operations Management, Consulting
Education
Florida State University 1991 — 1995
Bachelor of Arts, International Affairs
TIAA-CREF August 2013 - Present
BridgePoint Group, LLC January 2012 - July 2013
Mercer July 2008 - December 2011
Acosta Sales and Marketing January 2007 - July 2008
Convergys 2003 - 2006
CitiStreet 1996 - 2003
Skills
Benefits, Benefits Administration, HRIS, Employee Benefits, Change Management, Customer Relations, Process Improvement, Compliance, Negotiation, Problem Solving, Customer Service, Analysis, HR Strategy, Leadership Development, Mentoring, Microsoft Office, Program Management, Healthcare, Vendor Relations, Public Speaking, Insurance, ERISA, Business Strategy, Administration, Vendor Management, Budgeting, Health, Team Leadership, HR Policies, 401k, Data Analysis, Retirement, Product Management, Performance Management, Personnel Management, Budgets, Business Planning, Employee Relations, Deferred Compensation, Executive Pay, Leadership, Software Documentation, Operations Management, Consulting
Education
Florida State University 1991 — 1995
Bachelor of Arts, International Affairs
Nancy Tickle Nancy Tickle's Convergys Experience June 1994 - June 1998
Job Employee Benefits/Human Resources Professional
Industry Human Resources
Experience
Diversified Service Options June 2014 - Present
Fidelity National Information Services May 2013 - April 2014
ING (formerly CitiStreet) April 2005 - March 2009
ING (Formerly CitiStreet) June 1999 - March 2009
CitiStreet March 2003 - April 2005
CitiStreet August 2002 - March 2003
CitiStreet June 1999 - August 2002
Blue Cross Blue Shield of Florida September 1998 - June 1999
Convergys June 1994 - June 1998
AT&T American Transtech September 1985 - June 1998
Skills
Employee Benefits, HRIS, Human Resources, Employee Engagement, Performance Management, Microsoft Excel, Customer Service, Defined Benefit, 401k, Benefits Administration, Microsoft Word, PeopleSoft, Retirement, Sales, ERISA, Insurance, Payroll, Management, Process Improvement
Education
Blue Cross Blue Shield of Florida
Florida State College at Jacksonville
Business Writing
George Washington High School
Diversified Service Options June 2014 - Present
Fidelity National Information Services May 2013 - April 2014
ING (formerly CitiStreet) April 2005 - March 2009
ING (Formerly CitiStreet) June 1999 - March 2009
CitiStreet March 2003 - April 2005
CitiStreet August 2002 - March 2003
CitiStreet June 1999 - August 2002
Blue Cross Blue Shield of Florida September 1998 - June 1999
Convergys June 1994 - June 1998
AT&T American Transtech September 1985 - June 1998
Skills
Employee Benefits, HRIS, Human Resources, Employee Engagement, Performance Management, Microsoft Excel, Customer Service, Defined Benefit, 401k, Benefits Administration, Microsoft Word, PeopleSoft, Retirement, Sales, ERISA, Insurance, Payroll, Management, Process Improvement
Education
Blue Cross Blue Shield of Florida
Florida State College at Jacksonville
Business Writing
George Washington High School
Rich Beadle Rich Beadle's Convergys Experience December 2007 - May 2011
Job Business Planning & Analytics at Citi
Industry Banking
Experience
Citi May 2014 - Present
Citi May 2011 - April 2014
Convergys December 2007 - May 2011
Skills
Financial Reporting, Budgets, Financial Analysis, Financial Modeling, Managerial Finance, Accounting, Forecasting, Strategic Financial..., Risk Management, Microsoft Excel, Finance, Essbase, TM1, Deal Maker, Deal Execution, Analysis, Variance Analysis, Corporate Finance, Sarbanes-Oxley Act, Hyperion Enterprise, Internal Controls, Financial Accounting, Valuation, Hyperion, Financial Planning
Education
Florida State University 2002 — 2006
BS, Applied Economics
Citi May 2014 - Present
Citi May 2011 - April 2014
Convergys December 2007 - May 2011
Skills
Financial Reporting, Budgets, Financial Analysis, Financial Modeling, Managerial Finance, Accounting, Forecasting, Strategic Financial..., Risk Management, Microsoft Excel, Finance, Essbase, TM1, Deal Maker, Deal Execution, Analysis, Variance Analysis, Corporate Finance, Sarbanes-Oxley Act, Hyperion Enterprise, Internal Controls, Financial Accounting, Valuation, Hyperion, Financial Planning
Education
Florida State University 2002 — 2006
BS, Applied Economics
Michelle Normandeau Michelle Normandeau's Convergys Experience November 2005 - March 2006
Job Night Audit at La Quinta
Industry Hospitality
Experience
La Quinta June 2010 - Present
Publix October 2006 - January 2010
Oasis Staffing November 2005 - April 2006
Convergys November 2005 - March 2006
Education
Florida State College at Jacksonville 2006 — 2008
Basic
Sandalwood High School 2001 — 2005
High School, French and drama
Sandalwood High School
FCCJ
Associates
La Quinta June 2010 - Present
Publix October 2006 - January 2010
Oasis Staffing November 2005 - April 2006
Convergys November 2005 - March 2006
Education
Florida State College at Jacksonville 2006 — 2008
Basic
Sandalwood High School 2001 — 2005
High School, French and drama
Sandalwood High School
FCCJ
Associates
Becky Gottesman Becky Gottesman's Convergys Experience September 2010 - May 2012
Job Specialist, Operations Analysis at Web.com
Industry Internet
Experience
Web.com January 2013 - Present
Convergys September 2010 - May 2012
Convergys October 2006 - September 2010
Website Pros December 2005 - June 2006
Citibank June 1995 - September 2005
Lane Bryant February 1991 - February 1995
Skills
Call Center, Avaya, Call Centers, Training, Workforce Management, Customer Service, Management, Contact Centers, Quality Assurance, Leadership, Microsoft Excel, IEX, SEO, Call Center Development, Customer Experience, Avaya Technologies, Customer Satisfaction
Education
Florida Community College at Jacksonville
Associate of Arts Degree, Liberal ArtsMajor
Web.com January 2013 - Present
Convergys September 2010 - May 2012
Convergys October 2006 - September 2010
Website Pros December 2005 - June 2006
Citibank June 1995 - September 2005
Lane Bryant February 1991 - February 1995
Skills
Call Center, Avaya, Call Centers, Training, Workforce Management, Customer Service, Management, Contact Centers, Quality Assurance, Leadership, Microsoft Excel, IEX, SEO, Call Center Development, Customer Experience, Avaya Technologies, Customer Satisfaction
Education
Florida Community College at Jacksonville
Associate of Arts Degree, Liberal ArtsMajor
Allie Brooke Hemmo's Convergys Experience August 2012 - Present
Job Online Technical Consultant at Convergys
Industry Photography
Experience
Convergys August 2012 - Present
BrookeDouglas Studios 2003 - Present
JaxModel February 2010 - September 2011
JaxStyles August 2010 - August 2011
LaStrada Italial February 2010 - April 2011
Skills
Photography, Fashion, Microsoft Office, Event Planning, Digital Photography, Commercial Photography, Advertising, Portrait Photography, Marketing, Fashion Shows, Portraits, Weddings, Web Design, Customer Service, Event Photography, Photos, Wedding Photography, Fashion Photography, Graphic Design, Image Editing, Image Manipulation
Education
Florida State University
High School
Convergys August 2012 - Present
BrookeDouglas Studios 2003 - Present
JaxModel February 2010 - September 2011
JaxStyles August 2010 - August 2011
LaStrada Italial February 2010 - April 2011
Skills
Photography, Fashion, Microsoft Office, Event Planning, Digital Photography, Commercial Photography, Advertising, Portrait Photography, Marketing, Fashion Shows, Portraits, Weddings, Web Design, Customer Service, Event Photography, Photos, Wedding Photography, Fashion Photography, Graphic Design, Image Editing, Image Manipulation
Education
Florida State University
High School
Candace Johns Candace Johns's Convergys Experience June 2002 - January 2006
Job Real Estate Agent
Industry Financial Services
Experience
Remax Lakeside September 2015 - Present
Wells Fargo June 2009 - July 2015
Citi July 2008 - May 2009
MasTec Advanced Technologies August 2006 - May 2008
Convergys June 2002 - January 2006
Skills
Mortgage Servicing, Credit Cards, Risk Management, Quality Assurance, Communication, Short Sales, Liquidation, Customer Service, Outlook, Sales, Call Centers
Education
Florida State College at Jacksonville
Computer and Information Sciences and Support Services
Wiregrass Georgia Technical College
Registered Nursing/Registered Nurse
Remax Lakeside September 2015 - Present
Wells Fargo June 2009 - July 2015
Citi July 2008 - May 2009
MasTec Advanced Technologies August 2006 - May 2008
Convergys June 2002 - January 2006
Skills
Mortgage Servicing, Credit Cards, Risk Management, Quality Assurance, Communication, Short Sales, Liquidation, Customer Service, Outlook, Sales, Call Centers
Education
Florida State College at Jacksonville
Computer and Information Sciences and Support Services
Wiregrass Georgia Technical College
Registered Nursing/Registered Nurse
Ladji Bamba Ladji Bamba's Convergys Experience September 2014 - December 2014
Job International Services Representative I at FedEx Custom Critical
Industry International Trade and Development
Experience
FedEx Freight September 2015 - Present
Evant Inc. February 2015 - Present
Convergys September 2014 - December 2014
Salt Lake Community College August 2013 - December 2014
Chartway Federal Credit Union March 2014 - May 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
The University of Akron 2015 — 2016
Bachelor of Arts (B.A.), Economics
Salt Lake Community College 2012 — 2014
Associate of Science (A.S.), Economics, 3.6
Florida State University 2012 — 2012
Certificate, English as Second Language (ESL)
Ecole Militaire Preparatoire Technique (EMPT) 2010 — 2011
High School Diploma
Prytanee Militaire de Saint Louis 2003 — 2010
FedEx Freight September 2015 - Present
Evant Inc. February 2015 - Present
Convergys September 2014 - December 2014
Salt Lake Community College August 2013 - December 2014
Chartway Federal Credit Union March 2014 - May 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
The University of Akron 2015 — 2016
Bachelor of Arts (B.A.), Economics
Salt Lake Community College 2012 — 2014
Associate of Science (A.S.), Economics, 3.6
Florida State University 2012 — 2012
Certificate, English as Second Language (ESL)
Ecole Militaire Preparatoire Technique (EMPT) 2010 — 2011
High School Diploma
Prytanee Militaire de Saint Louis 2003 — 2010
Michael Abell's Convergys Experience May 2010 - June 2010
Job Sr. Control Analyst, Employment Benefits, Pensions, & Mobility at Citi
Industry Human Resources
Experience
Citi May 2015 - Present
NGA Human Resources January 2015 - May 2015
NGA Human Resources June 2010 - January 2015
Convergys May 2010 - June 2010
Convergys February 2007 - April 2010
Convergys Corporation (HRM division) May 2006 - January 2007
United States Department of Defense October 2005 - May 2006
Towers Perrin - TPAS May 2004 - March 2005
CitiStreet January 1999 - May 2004
Skills
Employee Benefits, Benefits Administration, Payroll, Vendor Management, HRIS, Performance Management, Personnel Management, SAP HR, Management, HR Transformation, Human Resources, SAP, Employee Engagement, SAP R/3, SAP Portal, Expatriate Management, HRO, SAP ERP, Global Mobility, Pension Administration, Retirement Benefits, Process Improvement, Change Management
Education
Florida State College at Jacksonville 2012 — 2015
Bachelor of Business Administration, Human Resources
Florida State College Jacksonville 2011 — 2012
Associates, General Studies
University of Phoenix - Jacksonville Campus 2002 — 2004
None, eCommerce
Citi May 2015 - Present
NGA Human Resources January 2015 - May 2015
NGA Human Resources June 2010 - January 2015
Convergys May 2010 - June 2010
Convergys February 2007 - April 2010
Convergys Corporation (HRM division) May 2006 - January 2007
United States Department of Defense October 2005 - May 2006
Towers Perrin - TPAS May 2004 - March 2005
CitiStreet January 1999 - May 2004
Skills
Employee Benefits, Benefits Administration, Payroll, Vendor Management, HRIS, Performance Management, Personnel Management, SAP HR, Management, HR Transformation, Human Resources, SAP, Employee Engagement, SAP R/3, SAP Portal, Expatriate Management, HRO, SAP ERP, Global Mobility, Pension Administration, Retirement Benefits, Process Improvement, Change Management
Education
Florida State College at Jacksonville 2012 — 2015
Bachelor of Business Administration, Human Resources
Florida State College Jacksonville 2011 — 2012
Associates, General Studies
University of Phoenix - Jacksonville Campus 2002 — 2004
None, eCommerce
Dana Bowen-Ortmayer Dana Bowen-Ortmayer's Convergys Experience February 2006 - June 2010
Job Consultant at herronpalmer LLC
Industry Management Consulting
Experience
herronpalmer LLC April 2014 - Present
Independent Consultant July 2013 - April 2014
RM Consultants, Inc. June 2010 - July 2013
Convergys February 2006 - June 2010
CitiStreet 1997 - 2006
Skills
Project Management, Health and Welfare..., Pension Administration, Human Resources..., Personnel Management, Process Improvement, Data Analytics, Advanced Microsoft User, Functional Knowledge of..., Software Documentation, Training, Analysis, Leadership, Business Process
Education
Douglas Anderson school of the Arts
Florida State College at Jacksonville
Florida state college
herronpalmer LLC April 2014 - Present
Independent Consultant July 2013 - April 2014
RM Consultants, Inc. June 2010 - July 2013
Convergys February 2006 - June 2010
CitiStreet 1997 - 2006
Skills
Project Management, Health and Welfare..., Pension Administration, Human Resources..., Personnel Management, Process Improvement, Data Analytics, Advanced Microsoft User, Functional Knowledge of..., Software Documentation, Training, Analysis, Leadership, Business Process
Education
Douglas Anderson school of the Arts
Florida State College at Jacksonville
Florida state college
Brandon J Brandon J's Convergys Experience October 2014 - June 2015
Job
Industry Graphic Design
Experience
Convergys October 2014 - June 2015
Randstad: FANATICS. Jacksonville FL March 2013 - January 2014
Randstad October 2012 - December 2013
Gate Petroleum March 2013 - November 2013
Randstad: Morris Ink. National Newspaper December 2012 - March 2013
Randstad: FANATICS. October 2012 - January 2013
Skills
Customer Service, PowerPoint, Outlook, Microsoft Word, Microsoft Office, Microsoft Excel, English, Windows, Research, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java, Team Building, CRM Databases, OMC
Education
Florida State College at Jacksonville 2015 — 2019
Bachelor of Science (B.S.), General and Operations Managers
Convergys October 2014 - June 2015
Randstad: FANATICS. Jacksonville FL March 2013 - January 2014
Randstad October 2012 - December 2013
Gate Petroleum March 2013 - November 2013
Randstad: Morris Ink. National Newspaper December 2012 - March 2013
Randstad: FANATICS. October 2012 - January 2013
Skills
Customer Service, PowerPoint, Outlook, Microsoft Word, Microsoft Office, Microsoft Excel, English, Windows, Research, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java, Team Building, CRM Databases, OMC
Education
Florida State College at Jacksonville 2015 — 2019
Bachelor of Science (B.S.), General and Operations Managers
Sheila Smallwood, CCDI's Convergys Experience October 2004 - October 2005
Job Criminal Defense Investigator for Florida's 2nd Judicial Circuit Office of the Public Defender
Industry Legal Services
Experience
Florida's 2nd Judicial Circuit Office of the Public Defender February 2015 - Present
Florida's 2nd Judicial Circuit Office of the Public Defender August 2013 - February 2015
Florida's 2nd Judicial Circuit Office of the Public Defender December 2012 - August 2013
Florida's 2nd Judicial Circuit Office of the Public Defender August 2012 - September 2012
Florida's 2nd Judicial Circuit Office of the Public Defender May 2012 - August 2012
Zimmerman Agency March 2010 - November 2010
Taco Bell May 2008 - January 2010
Convergys October 2004 - October 2005
Skills
Crime Scene..., Evidence Preservation, Record retention, Skip Tracing, Criminal Investigations, Microsoft Office, Customer Service, Employee Training, Training, Management, Report Writing, Locating People, Witness Statements, Civil Process Server, Evidence Collection, Job Evaluation, Computer Proficiency, Notary Public, Innovation, Crime Scene Photography, Leadership, Financial Investigation, Strategic Consulting, Public Speaking, Research, Facebook, Business Networking, Transcribing, Interviewing Skills
Education
Florida State University 2011 — 2013
Bachelor of Science (BS)
Tallahassee Community College 2008 — 2011
Associates in Arts Degree
Northwestern High School 1998 — 2002
Diploma
Florida's 2nd Judicial Circuit Office of the Public Defender February 2015 - Present
Florida's 2nd Judicial Circuit Office of the Public Defender August 2013 - February 2015
Florida's 2nd Judicial Circuit Office of the Public Defender December 2012 - August 2013
Florida's 2nd Judicial Circuit Office of the Public Defender August 2012 - September 2012
Florida's 2nd Judicial Circuit Office of the Public Defender May 2012 - August 2012
Zimmerman Agency March 2010 - November 2010
Taco Bell May 2008 - January 2010
Convergys October 2004 - October 2005
Skills
Crime Scene..., Evidence Preservation, Record retention, Skip Tracing, Criminal Investigations, Microsoft Office, Customer Service, Employee Training, Training, Management, Report Writing, Locating People, Witness Statements, Civil Process Server, Evidence Collection, Job Evaluation, Computer Proficiency, Notary Public, Innovation, Crime Scene Photography, Leadership, Financial Investigation, Strategic Consulting, Public Speaking, Research, Facebook, Business Networking, Transcribing, Interviewing Skills
Education
Florida State University 2011 — 2013
Bachelor of Science (BS)
Tallahassee Community College 2008 — 2011
Associates in Arts Degree
Northwestern High School 1998 — 2002
Diploma
Carlton Chitwood Jr Carlton Chitwood Jr's Convergys Experience 2000 - 2002
Job Senior Computer Specialist at Duval County Public Schools
Industry Information Technology and Services
Experience
Duval County Public Schools May 2006 - Present
Global Publishing, Inc. April 2005 - May 2005
Iluka Resources September 2004 - February 2005
Florida Community College at Jacksonville 2002 - 2004
Convergys 2000 - 2002
Skills
Systems Administration, Network Administration, Servers, Windows Server, Linux Server, VMware, Data Center, Virtualization, SAN, VMware ESX, VMware ESXi, VMware vSphere, vSphere, vCenter Server, Hyper-V, VLANs, DHCP, Network Security, Hardware, HP Proliant, HP VirtualConnect, HP Onboard Administrator, HP iLO, Help Desk Support, Software Installation, Technical Support, Linux, Linux System..., Debian, Windows Server 2012, Windows Server 2008, Root Cause Analysis, Windows, Laptops, Windows 7, Windows 8, Windows XP, Shell Scripting, System Administration, Windows 8.1, Workstations, Troubleshooting
Education
Florida Community College at Jacksonville 2002 — 2005
Associate of Arts, General Studies / University Transfer
Orange Park High School 1994 — 1997
Duval County Public Schools May 2006 - Present
Global Publishing, Inc. April 2005 - May 2005
Iluka Resources September 2004 - February 2005
Florida Community College at Jacksonville 2002 - 2004
Convergys 2000 - 2002
Skills
Systems Administration, Network Administration, Servers, Windows Server, Linux Server, VMware, Data Center, Virtualization, SAN, VMware ESX, VMware ESXi, VMware vSphere, vSphere, vCenter Server, Hyper-V, VLANs, DHCP, Network Security, Hardware, HP Proliant, HP VirtualConnect, HP Onboard Administrator, HP iLO, Help Desk Support, Software Installation, Technical Support, Linux, Linux System..., Debian, Windows Server 2012, Windows Server 2008, Root Cause Analysis, Windows, Laptops, Windows 7, Windows 8, Windows XP, Shell Scripting, System Administration, Windows 8.1, Workstations, Troubleshooting
Education
Florida Community College at Jacksonville 2002 — 2005
Associate of Arts, General Studies / University Transfer
Orange Park High School 1994 — 1997
Benjamin Egbule Benjamin Egbule's Convergys Experience April 2015 - Present
Job Technical Support (IOS) Tier 1
Industry Information Technology and Services
Experience
Convergys April 2015 - Present
Skills
Customer Relations, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Strategic Planning, Budgets, Negotiation, Team Building, Windows, Public Speaking, English, Project Management, Customer Satisfaction
Education
Florida State College at Jacksonville 2013 — 2015
Associate of Science (A.S.), Network Services Technoplogy
Imo State University Owerri Imo State 1997 — 2000
Bachelors Degree, Management
Convergys April 2015 - Present
Skills
Customer Relations, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Strategic Planning, Budgets, Negotiation, Team Building, Windows, Public Speaking, English, Project Management, Customer Satisfaction
Education
Florida State College at Jacksonville 2013 — 2015
Associate of Science (A.S.), Network Services Technoplogy
Imo State University Owerri Imo State 1997 — 2000
Bachelors Degree, Management
Tawana Butler Tawana Butler's Convergys Experience January 2015 - Present
Job Personal Banker at Convergys
Industry Accounting
Experience
Convergys January 2015 - Present
Republic Drill 2011 - 2013
Miami Postal Service Credit Union April 2009 - December 2010
Skills
Teller Operations, Accounts Payable, Customer Service, QuickBooks, Invoicing, Accounting, Accounts Receivable, Account Reconciliation, Bookkeeping, Financial Accounting, Payments, Financial Analysis, General Ledger, Microsoft Excel
Education
Florida State College at Jacksonville 2014 — 2017
working towards associate's degree, Accounting
Dr. Michael M. Krop Senior High 2001 — 2005
High School Diploma
Convergys January 2015 - Present
Republic Drill 2011 - 2013
Miami Postal Service Credit Union April 2009 - December 2010
Skills
Teller Operations, Accounts Payable, Customer Service, QuickBooks, Invoicing, Accounting, Accounts Receivable, Account Reconciliation, Bookkeeping, Financial Accounting, Payments, Financial Analysis, General Ledger, Microsoft Excel
Education
Florida State College at Jacksonville 2014 — 2017
working towards associate's degree, Accounting
Dr. Michael M. Krop Senior High 2001 — 2005
High School Diploma
Nicole Hart's Convergys Experience February 2010 - May 2010
Job Sales Support Specialist, NXT Enrollment Teams at KTP
Industry Education Management
Experience
Kaplan Test Prep May 2013 - Present
Kaplan Test Prep December 2011 - April 2013
Kaplan Test Prep March 2011 - November 2011
Kaplan University May 2010 - December 2010
United States Census Bureau April 2010 - June 2010
Convergys February 2010 - May 2010
The Paradies Shops June 2007 - August 2008
DialAmerica Marketing June 2005 - August 2006
Chick-fil-A December 2003 - June 2005
Skills
Customer Satisfaction, Interviews, Customer Service, Admissions, Coaching, Salesforce.com, Microsoft Office, Call Centers, Employee Training, Staff Development, Public Speaking, Higher Education, Customer Service..., Phone Etiquette, Fax, Management, Enrollment Management, Administration, Recruiting, Analysis, Student Affairs, Close Attention to..., Research, Conflict Resolution, Sales, Cross-functional Team..., Leadership Development, Event Planning, Microsoft Suite, Product Ordering, Communication, Mentoring, Adult Education, Time Management, Teaching, Career Counseling, E-Learning, Critical Thinking, Community Outreach, Team Building, Data Entry, Career Development, Gmail, Social Networking, Resume Writing, Student Recruiting, Content Management
Education
Florida State University 2005 — 2009
Bachelor of Science, Psychology; Biology
Colonial High School
Honors
Valencia Community College
Kaplan Test Prep May 2013 - Present
Kaplan Test Prep December 2011 - April 2013
Kaplan Test Prep March 2011 - November 2011
Kaplan University May 2010 - December 2010
United States Census Bureau April 2010 - June 2010
Convergys February 2010 - May 2010
The Paradies Shops June 2007 - August 2008
DialAmerica Marketing June 2005 - August 2006
Chick-fil-A December 2003 - June 2005
Skills
Customer Satisfaction, Interviews, Customer Service, Admissions, Coaching, Salesforce.com, Microsoft Office, Call Centers, Employee Training, Staff Development, Public Speaking, Higher Education, Customer Service..., Phone Etiquette, Fax, Management, Enrollment Management, Administration, Recruiting, Analysis, Student Affairs, Close Attention to..., Research, Conflict Resolution, Sales, Cross-functional Team..., Leadership Development, Event Planning, Microsoft Suite, Product Ordering, Communication, Mentoring, Adult Education, Time Management, Teaching, Career Counseling, E-Learning, Critical Thinking, Community Outreach, Team Building, Data Entry, Career Development, Gmail, Social Networking, Resume Writing, Student Recruiting, Content Management
Education
Florida State University 2005 — 2009
Bachelor of Science, Psychology; Biology
Colonial High School
Honors
Valencia Community College
Holly Lester's Convergys Experience March 1990 - June 2001
Job Business Analyst
Industry Financial Services
Experience
Chase June 2015 - Present
Chase August 2005 - June 2015
Convergys March 1990 - June 2001
Skills
Mortgage Lending, Mortgage Banking, Loans, Customer Service, Management, Microsoft Office, Microsoft Excel, Leadership, Risk Management, Financial Analysis
Education
Florida State College at Jacksonville
Chase June 2015 - Present
Chase August 2005 - June 2015
Convergys March 1990 - June 2001
Skills
Mortgage Lending, Mortgage Banking, Loans, Customer Service, Management, Microsoft Office, Microsoft Excel, Leadership, Risk Management, Financial Analysis
Education
Florida State College at Jacksonville
Allison (Joiner) Nicholson's Convergys Experience May 1999 - February 2004
Job Senior Technical Writer at Oracle
Industry Computer Software
Experience
Oracle June 2012 - Present
Taleo October 2010 - May 2012
Learn.com October 2005 - October 2010
Voiceglo / theglobe.com May 2004 - October 2005
First American Real Estate Solutions March 2004 - May 2004
Convergys May 1999 - February 2004
Omega Systems, Inc. (Now CareMedic Systems) January 2001 - June 2001
UCS, Inc. / HTE, Inc. (Now Sungard Public Sector) January 1995 - May 1999
CS Companies October 1993 - April 1994
Skills
Publications, Technical Communication, Online Help, Software Documentation, Manuals, Technical Documentation, Management, Technical Writing, FrameMaker, Product Management, Editing, Quality Assurance, Publishing, Software Development, Template, Agile Methodologies, Project Management, Enterprise Software, Training, SaaS, White Papers, User Experience, Product Development, Cloud Computing, Project Coordination, Learning Management..., Requirements Analysis, Software Project..., RoboHelp, Instructional Design, Learning Management, Single Sourcing, Information Architecture, Strategic Partnerships, MadCap Flare
Education
Florida State University 1989 — 1993
BA, English Literature
Florida State University 1989 — 1993
BA, Art History
Oracle June 2012 - Present
Taleo October 2010 - May 2012
Learn.com October 2005 - October 2010
Voiceglo / theglobe.com May 2004 - October 2005
First American Real Estate Solutions March 2004 - May 2004
Convergys May 1999 - February 2004
Omega Systems, Inc. (Now CareMedic Systems) January 2001 - June 2001
UCS, Inc. / HTE, Inc. (Now Sungard Public Sector) January 1995 - May 1999
CS Companies October 1993 - April 1994
Skills
Publications, Technical Communication, Online Help, Software Documentation, Manuals, Technical Documentation, Management, Technical Writing, FrameMaker, Product Management, Editing, Quality Assurance, Publishing, Software Development, Template, Agile Methodologies, Project Management, Enterprise Software, Training, SaaS, White Papers, User Experience, Product Development, Cloud Computing, Project Coordination, Learning Management..., Requirements Analysis, Software Project..., RoboHelp, Instructional Design, Learning Management, Single Sourcing, Information Architecture, Strategic Partnerships, MadCap Flare
Education
Florida State University 1989 — 1993
BA, English Literature
Florida State University 1989 — 1993
BA, Art History
Devika Menon Devika Menon's Convergys Experience November 2005 - September 2008
Job Instructional designer/Program manager
Industry Information Technology and Services
Experience
Hewlett-Packard October 2012 - November 2014
Tesco PLC November 2010 - October 2012
Wipro July 2009 - September 2010
Convergys November 2005 - September 2008
Skills
Instructional Design, E-Learning, Instructor-led Training, Blended Learning, Business Development, Change Management, Program Management, Project Management, Social Skills, Process Improvement, Third Party Vendor..., Coaching and mentoring
Education
Florida State University
Nagpur University
Hewlett-Packard October 2012 - November 2014
Tesco PLC November 2010 - October 2012
Wipro July 2009 - September 2010
Convergys November 2005 - September 2008
Skills
Instructional Design, E-Learning, Instructor-led Training, Blended Learning, Business Development, Change Management, Program Management, Project Management, Social Skills, Process Improvement, Third Party Vendor..., Coaching and mentoring
Education
Florida State University
Nagpur University
Renee Stroud Renee Stroud's Convergys Experience January 2005 - January 2006
Job REALTOR®
Industry Real Estate
Experience
Coldwell Banker United Realty Professionals June 2015 - Present
United Country Real Estate January 2015 - Present
Drs. Dayn C. Boitet & Julie G. Bailey September 2013 - April 2014
Ponte Vedra Endodontics August 2012 - September 2013
PHH Mortgage August 2010 - April 2011
Convergys January 2005 - January 2006
Tyco January 2004 - January 2005
Skills
Waterfront Property, Historical Properties, First Time Home Buyers, Residential Homes, Customer Service, Leadership, Management, Marketing, Public Speaking, Microsoft Office, Project Management, Public Relations, Strategic Planning, Event Management
Education
Kaplan 2014 — 2014
Real Estate
Florida State College at Jacksonville
Business Administration and Management, General
Keystone Heights High School
Coldwell Banker United Realty Professionals June 2015 - Present
United Country Real Estate January 2015 - Present
Drs. Dayn C. Boitet & Julie G. Bailey September 2013 - April 2014
Ponte Vedra Endodontics August 2012 - September 2013
PHH Mortgage August 2010 - April 2011
Convergys January 2005 - January 2006
Tyco January 2004 - January 2005
Skills
Waterfront Property, Historical Properties, First Time Home Buyers, Residential Homes, Customer Service, Leadership, Management, Marketing, Public Speaking, Microsoft Office, Project Management, Public Relations, Strategic Planning, Event Management
Education
Kaplan 2014 — 2014
Real Estate
Florida State College at Jacksonville
Business Administration and Management, General
Keystone Heights High School
Amethyst Fuhrman Amethyst Fuhrman's Convergys Experience 2011 - 2013
Job EMT
Industry Medical Practice
Experience
Convergys 2011 - 2013
Doozers Pub August 2007 - June 2009
Oceanview Veterinary Hospital September 2007 - April 2008
Skills
Call Centers, Coaching, Customer Service, Employee Engagement, Leadership, Management, Performance Management, Team Management, Training Delivery, Team Building, Employee Training, Team Leadership, Healthcare, Training, Public Speaking, Employee Relations, Data Entry, Strategic Planning
Education
Florida State College at Jacksonville 2014 — 2015
Emergency Medical Technician, EMS
Convergys 2011 - 2013
Doozers Pub August 2007 - June 2009
Oceanview Veterinary Hospital September 2007 - April 2008
Skills
Call Centers, Coaching, Customer Service, Employee Engagement, Leadership, Management, Performance Management, Team Management, Training Delivery, Team Building, Employee Training, Team Leadership, Healthcare, Training, Public Speaking, Employee Relations, Data Entry, Strategic Planning
Education
Florida State College at Jacksonville 2014 — 2015
Emergency Medical Technician, EMS
Coralis Santana Coralis Santana's Convergys Experience April 1999 - June 2010
Job Patient Care Coordinator/Fitness Trainer
Industry Health, Wellness and Fitness
Experience
Citra Health Solutions July 2013 - Present
Ronald McDonald House Charities January 2011 - Present
Novitas Solutions, Inc. August 2012 - July 2013
NorthgateArinso June 2010 - July 2011
Convergys April 1999 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook, HTML, SQL, HIPAA, Medicare
Education
Wolfson High School 1992 — 1996
Spanish Language and Business
Florida State College at Jacksonville
Associate’s Degree
Citra Health Solutions July 2013 - Present
Ronald McDonald House Charities January 2011 - Present
Novitas Solutions, Inc. August 2012 - July 2013
NorthgateArinso June 2010 - July 2011
Convergys April 1999 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook, HTML, SQL, HIPAA, Medicare
Education
Wolfson High School 1992 — 1996
Spanish Language and Business
Florida State College at Jacksonville
Associate’s Degree
Cathy Antonucci, CPP Cathy Antonucci, CPP's Convergys Experience 2004 - 2007
Job Sr. Payroll & HRIS Manager at Regency Centers
Industry Real Estate
Experience
Regency Centers September 2007 - Present
Convergys 2004 - 2007
Acosta Sales & Marketing 1998 - 2004
Skills
HRIS, Payroll, ADP Payroll, PeopleSoft, Benefits Administration, Employee Benefits, Process Improvement, Applicant Tracking..., Vendor Management, Human Resources, Performance Management, Deferred Compensation, Onboarding, Employee Relations, Outlook, Mergers & Acquisitions, Highly detail oriented, Team-oriented, Mergers, General Ledger, Budget Management, Ceridian Payroll System, SAP, System Implementations
Education
Florida State College at Jacksonville 1998 — 2000
Associate of Arts Degree in Accounting Technology, Accounting and Business/Management
Regency Centers September 2007 - Present
Convergys 2004 - 2007
Acosta Sales & Marketing 1998 - 2004
Skills
HRIS, Payroll, ADP Payroll, PeopleSoft, Benefits Administration, Employee Benefits, Process Improvement, Applicant Tracking..., Vendor Management, Human Resources, Performance Management, Deferred Compensation, Onboarding, Employee Relations, Outlook, Mergers & Acquisitions, Highly detail oriented, Team-oriented, Mergers, General Ledger, Budget Management, Ceridian Payroll System, SAP, System Implementations
Education
Florida State College at Jacksonville 1998 — 2000
Associate of Arts Degree in Accounting Technology, Accounting and Business/Management
Curtis Crider Curtis Crider's Convergys Experience May 2013 - April 2014
Job
Industry Information Technology and Services
Experience
DSW August 2012 - April 2015
Convergys May 2013 - April 2014
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Leadership, Microsoft Excel, Training, Retail, Microsoft Access, SQL, C++, C, Hardware Configuration, Software Configuration...
Education
Florida State College at Jacksonville 2013 — 2015
Associate of Science (A.S.), Information Technology
University of North Florida
Bachelors in Computer Science, Computer Science
DSW August 2012 - April 2015
Convergys May 2013 - April 2014
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Leadership, Microsoft Excel, Training, Retail, Microsoft Access, SQL, C++, C, Hardware Configuration, Software Configuration...
Education
Florida State College at Jacksonville 2013 — 2015
Associate of Science (A.S.), Information Technology
University of North Florida
Bachelors in Computer Science, Computer Science
Justin Hinchey Justin Hinchey's Convergys Experience January 2003 - August 2003
Job Sales Representative Federal Sector at Symantec
Industry Financial Services
Experience
Symantec August 2013 - Present
Pershing, a BNY Mellon company August 2010 - August 2013
SunTrust Bank July 2003 - February 2009
Convergys January 2003 - August 2003
Skills
Banking, Management, Training, Finance, Human Resources, Customer Service, Team Building, Microsoft Excel, Relationship Management, Building Relationships, Oracle, Salesforce.com, Forecasting, Loans, Mutual Funds
Education
University of Central Florida 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Finance and Human Relations
Florida Community College at Jacksonville 2001 — 2005
Associate of Arts (A.A.), Business Administration and Management, General
Symantec August 2013 - Present
Pershing, a BNY Mellon company August 2010 - August 2013
SunTrust Bank July 2003 - February 2009
Convergys January 2003 - August 2003
Skills
Banking, Management, Training, Finance, Human Resources, Customer Service, Team Building, Microsoft Excel, Relationship Management, Building Relationships, Oracle, Salesforce.com, Forecasting, Loans, Mutual Funds
Education
University of Central Florida 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Finance and Human Relations
Florida Community College at Jacksonville 2001 — 2005
Associate of Arts (A.A.), Business Administration and Management, General
Joe Paquin's Convergys Experience 2012 - Present
Job Sales and Marketing
Industry Computer & Network Security
Experience
Convergys 2012 - Present
Guitar Center November 2008 - June 2012
Allergan 2006 - 2008
Shire Pharmaceuticals 1999 - 2005
Skills
Merchandising, Visual Merchandising, Retail Sales, Store Management, Sales, Inventory Management, Store Operations, Customer Service, Inventory Control, Time Management, Sales Management, Marketing, Pharmaceutical Sales, Music Education, Broadcast Engineering, Radio Broadcasting, Advertising, Guitar Lessons, Microsoft Technologies
Education
Florida State University 1976 — 1980
Bachelor of Science (B.S.), Mass Communication/Media Studies
Sumner Memorial
Academics
Convergys 2012 - Present
Guitar Center November 2008 - June 2012
Allergan 2006 - 2008
Shire Pharmaceuticals 1999 - 2005
Skills
Merchandising, Visual Merchandising, Retail Sales, Store Management, Sales, Inventory Management, Store Operations, Customer Service, Inventory Control, Time Management, Sales Management, Marketing, Pharmaceutical Sales, Music Education, Broadcast Engineering, Radio Broadcasting, Advertising, Guitar Lessons, Microsoft Technologies
Education
Florida State University 1976 — 1980
Bachelor of Science (B.S.), Mass Communication/Media Studies
Sumner Memorial
Academics
Cathy Horn Cathy Horn's Convergys Experience October 2011 - April 2012
Job Unemployeed
Industry Public Relations and Communications
Experience
Currently seeking new opportunities February 2014 - Present
DP Recurting June 2014 - July 2014
Randstad CPE July 2012 - February 2014
CBCS November 2012 - January 2013
home April 2012 - July 2012
Convergys October 2011 - April 2012
InComm February 2007 - October 2011
CareerSource Northeast Florida (formerly WorkSource) March 1999 - March 2006
Skills
Telephone Skills, Call Center, Customer Service, Customer Satisfaction, Data Entry, Insurance, Customer Retention, Outlook, Sales, Time Management, Training, Administrative..., Cold Calling, Troubleshooting, Retail, Customer Experience, Invoicing, Employee Training, Microsoft Word, Microsoft Excel, Technical Support, Microsoft Office, Teamwork, Process Scheduler, Call Centers, Administration
Education
Florida State College at Jacksonville 1988 — 1997
Associate's degree, Sociology
Andrew Jackson High School 1979 — 1982
high school general education, Regular/General High School/Secondary Diploma Program
Currently seeking new opportunities February 2014 - Present
DP Recurting June 2014 - July 2014
Randstad CPE July 2012 - February 2014
CBCS November 2012 - January 2013
home April 2012 - July 2012
Convergys October 2011 - April 2012
InComm February 2007 - October 2011
CareerSource Northeast Florida (formerly WorkSource) March 1999 - March 2006
Skills
Telephone Skills, Call Center, Customer Service, Customer Satisfaction, Data Entry, Insurance, Customer Retention, Outlook, Sales, Time Management, Training, Administrative..., Cold Calling, Troubleshooting, Retail, Customer Experience, Invoicing, Employee Training, Microsoft Word, Microsoft Excel, Technical Support, Microsoft Office, Teamwork, Process Scheduler, Call Centers, Administration
Education
Florida State College at Jacksonville 1988 — 1997
Associate's degree, Sociology
Andrew Jackson High School 1979 — 1982
high school general education, Regular/General High School/Secondary Diploma Program
Grant O'Brien's Convergys Experience August 2008 - April 2009
Job Project Manager at Walters & Wolf
Industry Construction
Experience
Walters & Wolf April 2013 - Present
CIT August 2012 - March 2013
Level 8 August 2010 - April 2012
Florida State University January 2010 - April 2012
UGL Services June 2011 - August 2011
Montoya Brower & Associates May 2009 - August 2009
Convergys August 2008 - April 2009
Education
Florida State University 2007 — 2012
Bachelor's degree, Finance and Real Estate
Walters & Wolf April 2013 - Present
CIT August 2012 - March 2013
Level 8 August 2010 - April 2012
Florida State University January 2010 - April 2012
UGL Services June 2011 - August 2011
Montoya Brower & Associates May 2009 - August 2009
Convergys August 2008 - April 2009
Education
Florida State University 2007 — 2012
Bachelor's degree, Finance and Real Estate
Brian Hadnot's Convergys Experience 2004 - 2012
Job Senior Web Developer at Ohio National Financial Services
Industry Information Technology and Services
Experience
Ohio National Financial Services December 2013 - Present
NetCracker June 2004 - November 2013
Convergys 2004 - 2012
Skills
Web Development, Programming, PHP, Telecommunications..., HTML 5, CodeIgniter, jQuery, VBA, Microsoft Excel, Unix, UML, SQL, Telecommunications, Java, PL/SQL, Business Analysis, Requirements Analysis, Java Enterprise Edition, Software Development, Unix Shell Scripting, JavaScript, CSS
Education
Florida State University 2000 — 2004
Bachelor of Arts (B.A.), Computer Science
Loveland
Ohio National Financial Services December 2013 - Present
NetCracker June 2004 - November 2013
Convergys 2004 - 2012
Skills
Web Development, Programming, PHP, Telecommunications..., HTML 5, CodeIgniter, jQuery, VBA, Microsoft Excel, Unix, UML, SQL, Telecommunications, Java, PL/SQL, Business Analysis, Requirements Analysis, Java Enterprise Edition, Software Development, Unix Shell Scripting, JavaScript, CSS
Education
Florida State University 2000 — 2004
Bachelor of Arts (B.A.), Computer Science
Loveland
Brian Chittick Brian Chittick's Convergys Experience January 2006 - September 2010
Job at Acosta Sales & Marketing
Industry Human Resources
Experience
Acosta Sales & Marketing December 2010 - Present
Convergys January 2006 - September 2010
Convergys January 2003 - January 2006
Convergys January 2001 - January 2006
Convergys January 1998 - January 2001
Skills
Customer Service, Microsoft Office, Inventory Management, Photoshop, Performance Management, Recruiting, Employee Relations, Call Center, Human Resources, Coaching, Training, HRIS, Talent Acquisition, Benefits Administration, Employee Benefits, Team Leadership, Change Management, Organizational..., PeopleSoft, Management, Call Centers, Customer Satisfaction, Employee Training, Leadership, Microsoft Excel, Operations Management, Outlook, Team Building, Troubleshooting, CRM, Budgets
Education
Orange Park High School 1989 — 1991
Diploma, General Studies, A-B
Florida Community College at Jacksonville
General Studies
Acosta Sales & Marketing December 2010 - Present
Convergys January 2006 - September 2010
Convergys January 2003 - January 2006
Convergys January 2001 - January 2006
Convergys January 1998 - January 2001
Skills
Customer Service, Microsoft Office, Inventory Management, Photoshop, Performance Management, Recruiting, Employee Relations, Call Center, Human Resources, Coaching, Training, HRIS, Talent Acquisition, Benefits Administration, Employee Benefits, Team Leadership, Change Management, Organizational..., PeopleSoft, Management, Call Centers, Customer Satisfaction, Employee Training, Leadership, Microsoft Excel, Operations Management, Outlook, Team Building, Troubleshooting, CRM, Budgets
Education
Orange Park High School 1989 — 1991
Diploma, General Studies, A-B
Florida Community College at Jacksonville
General Studies
Bill Du Mée Bill Du Mée's Convergys Experience February 2002 - September 2009
Job SAP Consultant Du Mée Enterprises LLC
Industry Information Technology and Services
Experience
Du Mée Enterprises LLC December 2010 - Present
Sanofi June 2013 - December 2013
Boehringer Ingelheim Pharmaceuticals December 2011 - 2012
Ryder System, Inc. December 2010 - June 2011
Convergys February 2002 - September 2009
IBM Global Services June 1997 - February 2002
Lucent Technologies June 1995 - June 1996
AT&T June 1985 - June 1995
Skills
Master Data, ABAP, SAP, SAP R/3, Dialog Programs, IDOC, SAP ERP, SAP Implementation, SAP HR, Oracle, BDC, Integration, Software Development, SAP Netweaver, SAPScript, WebDynpro, SDLC, Consulting
Education
Florida State University
BS, Computer Science/Mathmatics
Du Mée Enterprises LLC December 2010 - Present
Sanofi June 2013 - December 2013
Boehringer Ingelheim Pharmaceuticals December 2011 - 2012
Ryder System, Inc. December 2010 - June 2011
Convergys February 2002 - September 2009
IBM Global Services June 1997 - February 2002
Lucent Technologies June 1995 - June 1996
AT&T June 1985 - June 1995
Skills
Master Data, ABAP, SAP, SAP R/3, Dialog Programs, IDOC, SAP ERP, SAP Implementation, SAP HR, Oracle, BDC, Integration, Software Development, SAP Netweaver, SAPScript, WebDynpro, SDLC, Consulting
Education
Florida State University
BS, Computer Science/Mathmatics
Matt Mahan Matt Mahan's Convergys Experience February 2008 - May 2010
Job Manager at DaVita
Industry Hospital & Health Care
Experience
DaVita April 2012 - Present
Accenture May 2010 - April 2012
Convergys February 2008 - May 2010
Symbius April 2006 - February 2008
Accenture June 2004 - May 2005
Northrop Grumman Mission Systems June 2002 - June 2004
Skills
Process Improvement, Business Process..., Program Management, Business Analysis, Management Consulting, Management, Project Management, Vendor Management, Leadership, Strategy, Business Intelligence, Business Process, Business Strategy, Business Transformation, Change Management, Data Analysis
Education
Florida State University
Bachelor’s Degree, Information Science/Studies
University of Colorado Denver
Master’s Degree, Master of Business Administration
DaVita April 2012 - Present
Accenture May 2010 - April 2012
Convergys February 2008 - May 2010
Symbius April 2006 - February 2008
Accenture June 2004 - May 2005
Northrop Grumman Mission Systems June 2002 - June 2004
Skills
Process Improvement, Business Process..., Program Management, Business Analysis, Management Consulting, Management, Project Management, Vendor Management, Leadership, Strategy, Business Intelligence, Business Process, Business Strategy, Business Transformation, Change Management, Data Analysis
Education
Florida State University
Bachelor’s Degree, Information Science/Studies
University of Colorado Denver
Master’s Degree, Master of Business Administration
Kellie Craven's Convergys Experience April 1995 - August 2012
Job Information Services Coordinator at Flagler Hospital
Industry Information Technology and Services
Experience
Flagler Hospital March 2013 - Present
Convergys April 1995 - August 2012
Skills
Digital Printing, Adobe Creative Suite, Proposal Support, Customer Service, Sales Support Tools, SharePoint, Retail Marketing, Microsoft Office, RFP, Proposal Writing, Editing, Document Management, Site Visits, Logistic Support, Brochures, Consultants, Microsoft Excel, Managerial Finance, Graphics, Knowledge Management, Microsoft Word, Project Management, New Business Development, Networking, Nonprofits, Office Administration, PowerPoint, Proofreading, Research, Vendor Management, Visio, Writing, Process Improvement, Management, Software Documentation, Training, Healthcare, Information Technology, Program Management, Leadership, Business Analysis
Education
Florida State College at Jacksonville 1988 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Sandalwood High School 1982 — 1987
Diploma, Business Administration and Management, General
Flagler Hospital March 2013 - Present
Convergys April 1995 - August 2012
Skills
Digital Printing, Adobe Creative Suite, Proposal Support, Customer Service, Sales Support Tools, SharePoint, Retail Marketing, Microsoft Office, RFP, Proposal Writing, Editing, Document Management, Site Visits, Logistic Support, Brochures, Consultants, Microsoft Excel, Managerial Finance, Graphics, Knowledge Management, Microsoft Word, Project Management, New Business Development, Networking, Nonprofits, Office Administration, PowerPoint, Proofreading, Research, Vendor Management, Visio, Writing, Process Improvement, Management, Software Documentation, Training, Healthcare, Information Technology, Program Management, Leadership, Business Analysis
Education
Florida State College at Jacksonville 1988 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Sandalwood High School 1982 — 1987
Diploma, Business Administration and Management, General
Katie (Petruzzelli) Edwards, PHR's Convergys Experience September 2013 - Present
Job Connecting Talent with Opportunity
Industry Staffing and Recruiting
Experience
Convergys September 2013 - Present
Convergys June 2012 - August 2013
Target October 2010 - June 2012
Convergys November 2008 - October 2010
Ann Grogan and Associates March 2008 - November 2008
Corporate Search America July 2006 - February 2008
Skills
Employee Engagement, Management, Job Fairs, Call Center, Talent Acquisition, Sourcing, Recruiting, Cold Calling, Technical Recruiting, Applicant Tracking..., Talent Management, Employee Relations, Internet Recruiting, Performance Management, Training, Leadership Development, Coaching, Call Centers, Hiring, Leadership, Interviews, Human Resources, Time Management, Onboarding, Employee Training
Education
Florida State University 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Florida 2002 — 2006
Bachelor of Business Administration (B.B.A.), Marketing
Lake Mary High School 1998 — 2002
Convergys September 2013 - Present
Convergys June 2012 - August 2013
Target October 2010 - June 2012
Convergys November 2008 - October 2010
Ann Grogan and Associates March 2008 - November 2008
Corporate Search America July 2006 - February 2008
Skills
Employee Engagement, Management, Job Fairs, Call Center, Talent Acquisition, Sourcing, Recruiting, Cold Calling, Technical Recruiting, Applicant Tracking..., Talent Management, Employee Relations, Internet Recruiting, Performance Management, Training, Leadership Development, Coaching, Call Centers, Hiring, Leadership, Interviews, Human Resources, Time Management, Onboarding, Employee Training
Education
Florida State University 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Florida 2002 — 2006
Bachelor of Business Administration (B.B.A.), Marketing
Lake Mary High School 1998 — 2002
Amit Khandelwal's Convergys Experience May 2004 - August 2004
Job Senior Developer KCG
Industry Financial Services
Experience
KCG Holdings, Inc. February 2010 - Present
ISwasthya August 2011 - August 2012
MarketFactory August 2008 - February 2010
Lehman August 2007 - August 2008
Credit Suisse July 2005 - July 2007
Convergys May 2004 - August 2004
Veritas 2001 - 2003
Skills
C++, Java, Php, Middleware, Market Data, Trading Systems, Fixed Income Trading, FX trading, Server Architecture, Application Architecture, Equity Trading, High Performance Systems, High Performance..., Low Latency, Market Microstructure
Education
Florida State University 2003 — 2005
M.S, Computer Science
Maharashtra Institute of Technology 1997 — 2001
B.S, Computer Science
KCG Holdings, Inc. February 2010 - Present
ISwasthya August 2011 - August 2012
MarketFactory August 2008 - February 2010
Lehman August 2007 - August 2008
Credit Suisse July 2005 - July 2007
Convergys May 2004 - August 2004
Veritas 2001 - 2003
Skills
C++, Java, Php, Middleware, Market Data, Trading Systems, Fixed Income Trading, FX trading, Server Architecture, Application Architecture, Equity Trading, High Performance Systems, High Performance..., Low Latency, Market Microstructure
Education
Florida State University 2003 — 2005
M.S, Computer Science
Maharashtra Institute of Technology 1997 — 2001
B.S, Computer Science
Vonda Jordan's Convergys Experience March 2004 - March 2005
Job Business Support Specialist
Industry Insurance
Experience
Florida Blue January 2014 - Present
Blue Cross Blue Shield of Florida April 2005 - December 2013
Convergys March 2004 - March 2005
Lowe's Companies, Inc. January 2003 - February 2004
Florida Blue January 2001 - December 2002
Skills
Leadership Development, Instructional Design, Process Improvement, Training, Leadership, Healthcare, Team Building, Employee Training, Coaching, Workshop Facilitation, Strategic Planning, Change Management, Blended Learning, Provider Relations, Program Management, Vendor Management, Health Insurance, SharePoint, Learning Management, Organizational..., Performance Management, E-Learning, Staff Development, Agile Methodologies, Rally, Professional Mentoring, Leadership Mentoring
Education
Webster University 1996 — 1998
Master of Arts (MA), Human Resources Management and Services
Florida State University 1981 — 1986
Bachelor of Arts (B.A.), Business Administration and Management, General
Florida Blue January 2014 - Present
Blue Cross Blue Shield of Florida April 2005 - December 2013
Convergys March 2004 - March 2005
Lowe's Companies, Inc. January 2003 - February 2004
Florida Blue January 2001 - December 2002
Skills
Leadership Development, Instructional Design, Process Improvement, Training, Leadership, Healthcare, Team Building, Employee Training, Coaching, Workshop Facilitation, Strategic Planning, Change Management, Blended Learning, Provider Relations, Program Management, Vendor Management, Health Insurance, SharePoint, Learning Management, Organizational..., Performance Management, E-Learning, Staff Development, Agile Methodologies, Rally, Professional Mentoring, Leadership Mentoring
Education
Webster University 1996 — 1998
Master of Arts (MA), Human Resources Management and Services
Florida State University 1981 — 1986
Bachelor of Arts (B.A.), Business Administration and Management, General
Corliss Knowles's Convergys Experience 1996 - 1998
Job Consulting
Industry Information Technology and Services
Experience
Aon Hewitt June 2010 - Present
MiPro Consulting November 2007 - July 2010
OmniPoint 2010 - 2010
PeopleSoft February 1998 - November 2007
Masco Contractor Services 2006 - 2007
CedarCrestone 2004 - 2006
PeopleSoft 1999 - 2003
Harcourt 1998 - 1999
Convergys 1996 - 1998
AAA 1989 - 1998
Education
Florida State University 1980 — 1984
BS, Finance
Florida State University - College of Business 1980 — 1984
BS, Finance
Aon Hewitt June 2010 - Present
MiPro Consulting November 2007 - July 2010
OmniPoint 2010 - 2010
PeopleSoft February 1998 - November 2007
Masco Contractor Services 2006 - 2007
CedarCrestone 2004 - 2006
PeopleSoft 1999 - 2003
Harcourt 1998 - 1999
Convergys 1996 - 1998
AAA 1989 - 1998
Education
Florida State University 1980 — 1984
BS, Finance
Florida State University - College of Business 1980 — 1984
BS, Finance
Wendi Harper-Bartell's Convergys Experience April 2000 - May 2002
Job Consumer Care Manager, North America at Newell Rubbermaid
Industry Consumer Services
Experience
Newell Rubbermaid December 2014 - Present
APAC Customer Services May 2013 - January 2014
APAC Customer Services November 2012 - January 2014
APAC Customer Services October 2012 - November 2012
Benefit Serivces of America, Inc. May 2002 - July 2007
Convergys April 2000 - May 2002
Convergys December 1999 - April 2000
Skills
Call Center, Customer Experience, Customer Service, Operations Management, Outsourcing, Customer Relations, Team Management, Coaching, Troubleshooting, Performance Management, Hiring, Process Management, Process Improvement, Mentoring, Documentation, Quality Assurance, Team Building, Change Management, Problem Solving, Team Leadership, Operating Systems, Microsoft Office, SLA, Service Delivery, Data Analysis, Windows, Interviewing, Negotiation
Education
Florida State University 1991 — 1995
Bachelor of Science (B.S.), Psychology
Newell Rubbermaid December 2014 - Present
APAC Customer Services May 2013 - January 2014
APAC Customer Services November 2012 - January 2014
APAC Customer Services October 2012 - November 2012
Benefit Serivces of America, Inc. May 2002 - July 2007
Convergys April 2000 - May 2002
Convergys December 1999 - April 2000
Skills
Call Center, Customer Experience, Customer Service, Operations Management, Outsourcing, Customer Relations, Team Management, Coaching, Troubleshooting, Performance Management, Hiring, Process Management, Process Improvement, Mentoring, Documentation, Quality Assurance, Team Building, Change Management, Problem Solving, Team Leadership, Operating Systems, Microsoft Office, SLA, Service Delivery, Data Analysis, Windows, Interviewing, Negotiation
Education
Florida State University 1991 — 1995
Bachelor of Science (B.S.), Psychology
Cindy Kuyath's Convergys Experience March 1983 - Present
Job Senior Systems Analyst
Industry Information Technology and Services
Experience
Convergys Corp March 1983 - Present
Convergys March 1983 - Present
Education
Florida State College at Jacksonville 1975 — 1977
Finance
University of North Florida
Finance
Convergys Corp March 1983 - Present
Convergys March 1983 - Present
Education
Florida State College at Jacksonville 1975 — 1977
Finance
University of North Florida
Finance
Robin Staton's Convergys Experience May 2005 - March 2014
Job Senior Director CloudSource Operations at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2015 - Present
Convergys May 2005 - March 2014
Convergys 2001 - 2005
Convergys November 1999 - 2001
Intuition Solutions August 1997 - November 1999
Skills
Call Centers, Outsourcing, Management, Leadership, Vendor Management, Cross-functional Team..., Training, Workforce Management, BPO, Process Improvement, Customer Experience, Team Management, Operations Management, Service Delivery, Performance Management, Strategy, Customer Satisfaction, Customer Retention, Customer Service, Contact Centers, CRM, Project Management, Call Center Development, Team Leadership, Call Center, Call center start-up, Information Technology, Reporting & Analysis, Forecasting, IT Service Management, Troubleshooting, Integration, Managing Offshore Teams, Team Building, Global Cross-Functional..., Software Development..., Software Project..., Manage Client..., Client Service Oriented, Risk Management, Business Analysis
Education
University of North Florida - College of Business Administration 1982 — 1984
Bachelor of Business Administration (B.B.A.), Marketing
Florida State University 1979 — 1982
Bachelor of Business Administration (B.B.A.), Marketing
Sutherland Global Services February 2015 - Present
Convergys May 2005 - March 2014
Convergys 2001 - 2005
Convergys November 1999 - 2001
Intuition Solutions August 1997 - November 1999
Skills
Call Centers, Outsourcing, Management, Leadership, Vendor Management, Cross-functional Team..., Training, Workforce Management, BPO, Process Improvement, Customer Experience, Team Management, Operations Management, Service Delivery, Performance Management, Strategy, Customer Satisfaction, Customer Retention, Customer Service, Contact Centers, CRM, Project Management, Call Center Development, Team Leadership, Call Center, Call center start-up, Information Technology, Reporting & Analysis, Forecasting, IT Service Management, Troubleshooting, Integration, Managing Offshore Teams, Team Building, Global Cross-Functional..., Software Development..., Software Project..., Manage Client..., Client Service Oriented, Risk Management, Business Analysis
Education
University of North Florida - College of Business Administration 1982 — 1984
Bachelor of Business Administration (B.B.A.), Marketing
Florida State University 1979 — 1982
Bachelor of Business Administration (B.B.A.), Marketing
Donald Windham's Convergys Experience 2000 - 2013
Job Director, Project and Supplier Management at Adecco Staffing, USA
Industry Outsourcing/Offshoring
Experience
Adecco Staffing, USA 2014 - Present
Convergys 2000 - 2013
Convergys 1997 - 2000
AT&T Solutions Customer Care 1994 - 1996
AT&T Solutions Customer Care 1990 - 1994
AT&T American Transtech 1986 - January 1990
Skills
BPO, Call Centers, Solution Development, Sales Operations, Operations Management, Process Improvement, Performance Management, Vendor Management, Contact Centers, Call Center, Contact Center..., Outsourcing, Offshoring, SaaS, Service Delivery, Solution Architecture, Sla, CRM, Customer Satisfaction, Customer Experience, Workforce Management, Business Analysis, Program Management, Telecommunications, Strategic Planning, Professional Services, Inbound Marketing, Business Development, Requirements Analysis, Client Development, Value Propositions, Proposal Writing, P&L Management, Communication, Staff Development, Pre-sales, Change Management, Analytics, Business Process, Leadership, Management, Team Building, Analysis, Call Center Development, Team Management, Customer Retention, Transition Management, Executive Management, RFP, Business Transformation
Education
Florida State University 1980 — 1984
BS
Adecco Staffing, USA 2014 - Present
Convergys 2000 - 2013
Convergys 1997 - 2000
AT&T Solutions Customer Care 1994 - 1996
AT&T Solutions Customer Care 1990 - 1994
AT&T American Transtech 1986 - January 1990
Skills
BPO, Call Centers, Solution Development, Sales Operations, Operations Management, Process Improvement, Performance Management, Vendor Management, Contact Centers, Call Center, Contact Center..., Outsourcing, Offshoring, SaaS, Service Delivery, Solution Architecture, Sla, CRM, Customer Satisfaction, Customer Experience, Workforce Management, Business Analysis, Program Management, Telecommunications, Strategic Planning, Professional Services, Inbound Marketing, Business Development, Requirements Analysis, Client Development, Value Propositions, Proposal Writing, P&L Management, Communication, Staff Development, Pre-sales, Change Management, Analytics, Business Process, Leadership, Management, Team Building, Analysis, Call Center Development, Team Management, Customer Retention, Transition Management, Executive Management, RFP, Business Transformation
Education
Florida State University 1980 — 1984
BS
Antoinette Beckton's Convergys Experience September 2011 - April 2012
Job Independent Cosmetics Professional
Industry Cosmetics
Experience
Walmart November 2013 - Present
salon and spa for you May 2012 - November 2013
Convergys September 2011 - April 2012
Skills
Beauty Industry, Microsoft Office, Customer Service, Cosmetics, Microsoft Word, Marketing Strategy
Education
Florida State College at Jacksonville 2008 — 2008
Business Administration and Management, General
Dept. of Education
High School Diploma
Walmart November 2013 - Present
salon and spa for you May 2012 - November 2013
Convergys September 2011 - April 2012
Skills
Beauty Industry, Microsoft Office, Customer Service, Cosmetics, Microsoft Word, Marketing Strategy
Education
Florida State College at Jacksonville 2008 — 2008
Business Administration and Management, General
Dept. of Education
High School Diploma
Bruce Bowie's Convergys Experience 2000 - 2004
Job Senior Project Manager at Fidelity Information Service
Industry Information Technology and Services
Experience
Fidelity Information Service December 2005 - Present
Convergys 2000 - 2004
Prudential Financial January 1998 - October 1999
Skills
Process Improvement, Business Analysis, BPO, Service Delivery, Call Center, Outsourcing, Vendor Management, Program Management
Education
Florida State College at Jacksonville 1984 — 1987
Fidelity Information Service December 2005 - Present
Convergys 2000 - 2004
Prudential Financial January 1998 - October 1999
Skills
Process Improvement, Business Analysis, BPO, Service Delivery, Call Center, Outsourcing, Vendor Management, Program Management
Education
Florida State College at Jacksonville 1984 — 1987
Andrea Jaffe's Convergys Experience February 1988 - February 1999
Job Owner at Rescue Me! Making a Woof Connection LLC
Industry Management Consulting
Experience
Rescue Me! Making a Woof Connection LLC January 2015 - Present
Chase January 2013 - Present
Chase Home Lending July 2010 - January 2013
Chase Home Lending April 2008 - July 2010
Washington Mutual, Inc. October 2006 - April 2008
ADT Security Services April 2000 - April 2006
Convergys February 1988 - February 1999
Skills
Call Center, Team Building, Mortgage Lending, Team, Training Delivery, Process Improvement, Visio, Instructional Design, Training, Workshop Facilitation, Operations Management, Project Management, Lean Six Sigma White..., Call Centers, Performance Management, Leadership, Management, Project Planning, Leadership Development, Six Sigma, Recruiting, Human Resources
Education
ABC Animal Behavior College 2014 — 2015
Dog Training Dog Behavior
Nova Southeastern University 2013 — 2013
Lean Six Sigma White Belt
Florida Community College at Jacksonville 1983 — 2007
Organizational Development
UNF-Continuing Education 2003 — 2003
Project Management Certification
AFAA-Certified Personal Trainer 2001 — 2002
Certified Personal Trainer
CAPT-MBTI Qualification Program
Certified Facilitator, Psychology
Rescue Me! Making a Woof Connection LLC January 2015 - Present
Chase January 2013 - Present
Chase Home Lending July 2010 - January 2013
Chase Home Lending April 2008 - July 2010
Washington Mutual, Inc. October 2006 - April 2008
ADT Security Services April 2000 - April 2006
Convergys February 1988 - February 1999
Skills
Call Center, Team Building, Mortgage Lending, Team, Training Delivery, Process Improvement, Visio, Instructional Design, Training, Workshop Facilitation, Operations Management, Project Management, Lean Six Sigma White..., Call Centers, Performance Management, Leadership, Management, Project Planning, Leadership Development, Six Sigma, Recruiting, Human Resources
Education
ABC Animal Behavior College 2014 — 2015
Dog Training Dog Behavior
Nova Southeastern University 2013 — 2013
Lean Six Sigma White Belt
Florida Community College at Jacksonville 1983 — 2007
Organizational Development
UNF-Continuing Education 2003 — 2003
Project Management Certification
AFAA-Certified Personal Trainer 2001 — 2002
Certified Personal Trainer
CAPT-MBTI Qualification Program
Certified Facilitator, Psychology
Carla Jensen's Convergys Experience February 2011 - June 2012
Job Senior Customer Service Advocate at OptumRx
Industry Consumer Services
Experience
United Health Group- Optum Rx March 2013 - Present
home June 2012 - December 2013
Convergys February 2011 - June 2012
Gateway Community Services May 2005 - January 2011
Sigma Center for Counseling February 2005 - August 2006
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Call Center, XP, Employee Relations, Phone Etiquette, Customer Satisfaction, Team Building, Event Planning, Coaching, Social Media, Phone Skills, Research, Multi-line Phone, Fax, New Business Development, Business Development, Call Centers, Leadership, Social Networking, Treatment, Customer Retention, Management, Sales
Education
Grand Canyon University 2010 — 2012
BS In Addictions Counseling, Addictions Counseling, Dean's list
Florida Community College at Jacksonville 2005 — 2010
incompleted due to program dismissal, Addictions/Counseling
United Health Group- Optum Rx March 2013 - Present
home June 2012 - December 2013
Convergys February 2011 - June 2012
Gateway Community Services May 2005 - January 2011
Sigma Center for Counseling February 2005 - August 2006
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Call Center, XP, Employee Relations, Phone Etiquette, Customer Satisfaction, Team Building, Event Planning, Coaching, Social Media, Phone Skills, Research, Multi-line Phone, Fax, New Business Development, Business Development, Call Centers, Leadership, Social Networking, Treatment, Customer Retention, Management, Sales
Education
Grand Canyon University 2010 — 2012
BS In Addictions Counseling, Addictions Counseling, Dean's list
Florida Community College at Jacksonville 2005 — 2010
incompleted due to program dismissal, Addictions/Counseling
Benjamin Rosbottom's Convergys Experience April 2006 - June 2010
Job Business Systems Analyst at NGA Human Resources
Industry Information Technology and Services
Experience
NGA Human Resources June 2010 - Present
Convergys April 2006 - June 2010
Skills
BPO, Vendor Management, Requirements Analysis, SDLC, Business Analysis, Service Delivery, Outsourcing, ITIL, Team Management, Sla, Software Project...
Education
Florida State University 1997 — 2000
Bachelor of Science (B.S.), Fine and Studio Arts
NGA Human Resources June 2010 - Present
Convergys April 2006 - June 2010
Skills
BPO, Vendor Management, Requirements Analysis, SDLC, Business Analysis, Service Delivery, Outsourcing, ITIL, Team Management, Sla, Software Project...
Education
Florida State University 1997 — 2000
Bachelor of Science (B.S.), Fine and Studio Arts
Jameeleh Carmichael's Convergys Experience March 2009 - May 2011
Job Systems Engineer at ING
Industry Information Technology and Services
Edith Richardson's Convergys Experience May 1995 - June 2010
Job Director , Technology
Industry Information Technology and Services
Experience
NorthgateArinso June 2010 - Present
Convergys May 1995 - June 2010
Skills
Outsourcing, SAP HR, Business Process, Account Management, Vendor Management, BPO, ERP, Strategic Planning, SAP, Payroll, Human Resources, HRIS, Business Analysis, Process Improvement, Operations Management, Management, Quality Assurance, Performance Management, CRM, Business Intelligence, Business Process..., Change Management, Cross-functional Team..., Integration, Leadership, Personnel Management
Education
Florida State University 1990 — 1995
Business Adminstration
NorthgateArinso June 2010 - Present
Convergys May 1995 - June 2010
Skills
Outsourcing, SAP HR, Business Process, Account Management, Vendor Management, BPO, ERP, Strategic Planning, SAP, Payroll, Human Resources, HRIS, Business Analysis, Process Improvement, Operations Management, Management, Quality Assurance, Performance Management, CRM, Business Intelligence, Business Process..., Change Management, Cross-functional Team..., Integration, Leadership, Personnel Management
Education
Florida State University 1990 — 1995
Business Adminstration
Leslie Hafer's Convergys Experience March 2011 - Present
Job Director, Account Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2011 - Present
Convergys November 2009 - March 2011
Convergys May 2009 - November 2009
Convergys June 2004 - May 2009
AT&T Wireless June 1998 - June 2004
Skills
Program Management, CRM, Project Management, Management, Operations Management, Business, Team Building, Talent Management, Strategy, Process Engineering
Education
Webster University 2002 — 2004
Masters, Business Administration
University of Central Florida 1998 — 2000
Bachelors, Business - Marketing
Florida State College at Jacksonville 1996 — 1998
Associate
NB Forrest
NB Forrest
Convergys March 2011 - Present
Convergys November 2009 - March 2011
Convergys May 2009 - November 2009
Convergys June 2004 - May 2009
AT&T Wireless June 1998 - June 2004
Skills
Program Management, CRM, Project Management, Management, Operations Management, Business, Team Building, Talent Management, Strategy, Process Engineering
Education
Webster University 2002 — 2004
Masters, Business Administration
University of Central Florida 1998 — 2000
Bachelors, Business - Marketing
Florida State College at Jacksonville 1996 — 1998
Associate
NB Forrest
NB Forrest
Apryl Shelton's Convergys Experience August 1995 - January 2006
Job Service Manager
Industry Telecommunications
Experience
CSG International March 2009 - Present
ista February 2006 - January 2009
Convergys August 1995 - January 2006
Skills
Management, Team Building, Training, Process Improvement, Recruiting, Account Management, Performance Management, Vendor Management, Sourcing, Interviews, Business Analysis, Building Relationships, Business Process, SDLC
Education
Florida State College at Jacksonville 1995 — 1999
CSG International March 2009 - Present
ista February 2006 - January 2009
Convergys August 1995 - January 2006
Skills
Management, Team Building, Training, Process Improvement, Recruiting, Account Management, Performance Management, Vendor Management, Sourcing, Interviews, Business Analysis, Building Relationships, Business Process, SDLC
Education
Florida State College at Jacksonville 1995 — 1999
Jody Thomes's Convergys Experience July 2007 - January 2009
Job Sr. Instructional Designer at General Dynamics Information Technology
Industry Management Consulting
Experience
General Dynamics Information Technology February 2015 - Present
Saab Defense and Security, LLC August 2011 - September 2014
L-3 Communications March 2010 - August 2011
Convergys July 2007 - January 2009
Convergys 2001 - 2007
Convergys 1998 - 2001
Skills
Program Management, Project Management, Instructional Design, Team Building, Business Development, Leadership, Management, Team Leadership, Contract Negotiation, Budgets, Performance Management, Software Documentation, New Business Development, Proposal Writing, Risk Management, Strategic Planning, Enterprise Software, Telecommunications, Business Intelligence, Strategy, Customer Service, Sales, Training
Education
University of Central Florida 1984 — 1987
MA, Instructional Technology
Florida State University 1973 — 1977
BS, Education/Child Development
General Dynamics Information Technology February 2015 - Present
Saab Defense and Security, LLC August 2011 - September 2014
L-3 Communications March 2010 - August 2011
Convergys July 2007 - January 2009
Convergys 2001 - 2007
Convergys 1998 - 2001
Skills
Program Management, Project Management, Instructional Design, Team Building, Business Development, Leadership, Management, Team Leadership, Contract Negotiation, Budgets, Performance Management, Software Documentation, New Business Development, Proposal Writing, Risk Management, Strategic Planning, Enterprise Software, Telecommunications, Business Intelligence, Strategy, Customer Service, Sales, Training
Education
University of Central Florida 1984 — 1987
MA, Instructional Technology
Florida State University 1973 — 1977
BS, Education/Child Development
Brenda Heatwole's Convergys Experience Manager, Payroll Production SupportConvergys2007 - 2009
Job Manager, Payroll Production at Convergys
Industry Human Resources
Experience
Convergys Manager, Payroll Production SupportConvergys2007 - 2009
Convergys October 2006 - October 2007
Convergys November 2002 - October 2006
Education
Florida State College at Jacksonville
AA
Convergys Manager, Payroll Production SupportConvergys2007 - 2009
Convergys October 2006 - October 2007
Convergys November 2002 - October 2006
Education
Florida State College at Jacksonville
AA
Phil Penland's Convergys Experience May 1998 - May 2010
Job IT Consultant at NGA Human Resources
Industry Information Technology and Services
Experience
NGA Human Resources May 2010 - Present
Convergys May 1998 - May 2010
AT&T November 1985 - May 1998
Skills
Service Delivery, Management, ERP, BPO, Call Centers, Outsourcing, Vendor Management, Team Management, Business Analysis, Transition Management, Requirements Analysis, Process Improvement, Customer Service, CRM, Technical Support, Developers
Education
Florida Community College at Jacksonville 1995 — 1995
C++ Class, (Grade: A)
AT&T Programmer Basic Training 1985 — 1985
Computer Programming, (Grade: Pass)
Jones College-Jacksonville 1983 — 1983
Associate of Applied Science in Computer Information Systems, Computer Science, (Grade: 3.7 GPA)
NGA Human Resources May 2010 - Present
Convergys May 1998 - May 2010
AT&T November 1985 - May 1998
Skills
Service Delivery, Management, ERP, BPO, Call Centers, Outsourcing, Vendor Management, Team Management, Business Analysis, Transition Management, Requirements Analysis, Process Improvement, Customer Service, CRM, Technical Support, Developers
Education
Florida Community College at Jacksonville 1995 — 1995
C++ Class, (Grade: A)
AT&T Programmer Basic Training 1985 — 1985
Computer Programming, (Grade: Pass)
Jones College-Jacksonville 1983 — 1983
Associate of Applied Science in Computer Information Systems, Computer Science, (Grade: 3.7 GPA)
Donna Powell's Convergys Experience September 1983 - February 2005
Job Owner at RentANanny, A Free Nanny and Caregiver Referral and Placement Service
Industry Individual & Family Services
Experience
Rent-A-Nanny August 2005 - Present
Convergys September 1983 - February 2005
AT&T September 1983 - September 1998
Skills
Screening, Background Checks, Time Management, Small Business, Interviews, Temporary Placement, Entrepreneurship, BPO, Outsourcing, Management, Marketing, Leadership, Strategic Planning, Customer Satisfaction, Leadership Development, Training, Social Media Marketing, Team Building, Call Center, Deferred Compensation, Public Speaking, Social Networking, Process Improvement, Call Centers, Customer Service, Event Planning, Fundraising, Social Media, Recruiting
Education
St Leo University 2003 — 2005
Business Managment
Florida State College at Jacksonville 1984 — 1986
General
Rent-A-Nanny August 2005 - Present
Convergys September 1983 - February 2005
AT&T September 1983 - September 1998
Skills
Screening, Background Checks, Time Management, Small Business, Interviews, Temporary Placement, Entrepreneurship, BPO, Outsourcing, Management, Marketing, Leadership, Strategic Planning, Customer Satisfaction, Leadership Development, Training, Social Media Marketing, Team Building, Call Center, Deferred Compensation, Public Speaking, Social Networking, Process Improvement, Call Centers, Customer Service, Event Planning, Fundraising, Social Media, Recruiting
Education
St Leo University 2003 — 2005
Business Managment
Florida State College at Jacksonville 1984 — 1986
General
Sherraine Felder's Convergys Experience May 2012 - August 2012
Job Customer Processing Associate at Pershing, a BNY Mellon company
Industry International Affairs
Experience
Pershing, a BNY Mellon company May 2014 - Present
University House at The Retreat September 2013 - March 2014
Pershing, a BNY Mellon company June 2013 - August 2013
Applebee's January 2013 - May 2013
The Buckle September 2012 - December 2012
Convergys May 2012 - August 2012
Florida State University August 2011 - May 2012
Skills
Microsoft Office, Legal Writing, Microsoft Word, PowerPoint, Research, Microsoft Excel, Public Speaking, Westlaw, Litigation, Social Media, Teamwork, Customer Service, Civil Litigation, English, Commercial Litigation
Education
University of Central Florida 2015 — 2017
Master of Business Administration (MBA)
Florida State University 2010 — 2014
Bachelor of Science (B.S.), International Relations and Affairs
Seminole High School 2006 — 2010
Diploma
Pershing, a BNY Mellon company May 2014 - Present
University House at The Retreat September 2013 - March 2014
Pershing, a BNY Mellon company June 2013 - August 2013
Applebee's January 2013 - May 2013
The Buckle September 2012 - December 2012
Convergys May 2012 - August 2012
Florida State University August 2011 - May 2012
Skills
Microsoft Office, Legal Writing, Microsoft Word, PowerPoint, Research, Microsoft Excel, Public Speaking, Westlaw, Litigation, Social Media, Teamwork, Customer Service, Civil Litigation, English, Commercial Litigation
Education
University of Central Florida 2015 — 2017
Master of Business Administration (MBA)
Florida State University 2010 — 2014
Bachelor of Science (B.S.), International Relations and Affairs
Seminole High School 2006 — 2010
Diploma
Carmen Stone's Convergys Experience December 2007 - August 2009
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Convergys December 2007 - August 2009
Provado Technologies July 2007 - November 2007
Bank of America November 1999 - September 2006
Skills
Integration, Vendor Management, Telecommunications
Education
Florida State College at Jacksonville 1994 — 1996
AS, Computer Sceince
Convergys December 2007 - August 2009
Provado Technologies July 2007 - November 2007
Bank of America November 1999 - September 2006
Skills
Integration, Vendor Management, Telecommunications
Education
Florida State College at Jacksonville 1994 — 1996
AS, Computer Sceince
Roland Gibson's Convergys Experience July 2007 - March 2008
Job
Industry Information Technology and Services
Experience
Yo-Talent Inc. June 2008 - Present
Administar Services Group, LLC April 2008 - October 2009
Convergy's July 2007 - March 2008
Bank of America November 2005 - June 2007
Education
Florida State College at Jacksonville
A.S, IT Security
Yo-Talent Inc. June 2008 - Present
Administar Services Group, LLC April 2008 - October 2009
Convergy's July 2007 - March 2008
Bank of America November 2005 - June 2007
Education
Florida State College at Jacksonville
A.S, IT Security
Romeo Castillo's Convergys Experience June 2006 - March 2011
Job SAP HCM Consultant
Industry Information Technology and Services
Experience
IBM Global Business Services April 2011 - September 2011
Convergys June 2006 - March 2011
Convergys 2006 - 2010
Convergys November 2003 - June 2006
Convergys January 1999 - November 2003
AT&T July 1996 - January 1999
Education
University of North Florida - College of Business Administration 2000 — 2006
B.B.A., Business Management
Florida State College at Jacksonville
A.S., Computer Programming and Systems Analysis
IBM Global Business Services April 2011 - September 2011
Convergys June 2006 - March 2011
Convergys 2006 - 2010
Convergys November 2003 - June 2006
Convergys January 1999 - November 2003
AT&T July 1996 - January 1999
Education
University of North Florida - College of Business Administration 2000 — 2006
B.B.A., Business Management
Florida State College at Jacksonville
A.S., Computer Programming and Systems Analysis
Rich Carrier's Convergys Experience 2002 - 2005
Job Regional Director HCL Engineering Research and Development services
Industry Telecommunications
Experience
Cognizant Technology Solutions June 2010 - Present
Tata Consultancy Services 2007 - 2010
Convergys 2002 - 2005
AT&T January 1981 - June 1996
Skills
BPO, Vendor Management, Offshoring, Pre-sales, IT Strategy, Business Analysis, Global Delivery, Program Management, Solution Architecture, CRM, Business Transformation, Strategy, Management Consulting, IT Outsourcing
Education
Florida State University 1975 — 1979
BS
Florida State University
Bachelor of Science
Cognizant Technology Solutions June 2010 - Present
Tata Consultancy Services 2007 - 2010
Convergys 2002 - 2005
AT&T January 1981 - June 1996
Skills
BPO, Vendor Management, Offshoring, Pre-sales, IT Strategy, Business Analysis, Global Delivery, Program Management, Solution Architecture, CRM, Business Transformation, Strategy, Management Consulting, IT Outsourcing
Education
Florida State University 1975 — 1979
BS
Florida State University
Bachelor of Science
Dave Martinak's Convergys Experience March 1999 - Present
Job Technical Consultant at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 1999 - Present
AT&T April 1998 - March 1999
AT&T Solutions Customer Care / American Transtech October 1995 - March 1998
AT&T Solutions Customer Care / American Transtech January 1993 - September 1995
AT&T Solutions Customer Care / American Transtech July 1984 - December 1992
AT&T Information Systems / American Bell May 1982 - June 1984
Illinois Bell November 1968 - April 1982
Skills
Business Analysis, SQL, PowerBuilder, Vendor Management, Service Delivery, ITIL, Requirements Analysis
Education
University of North Florida - College of Business Administration 1992 — 1997
Bachelor of Business Administration (BBA), Magna Cum Laude
Florida Community College at Jacksonville
Associate in Arts
Convergys March 1999 - Present
AT&T April 1998 - March 1999
AT&T Solutions Customer Care / American Transtech October 1995 - March 1998
AT&T Solutions Customer Care / American Transtech January 1993 - September 1995
AT&T Solutions Customer Care / American Transtech July 1984 - December 1992
AT&T Information Systems / American Bell May 1982 - June 1984
Illinois Bell November 1968 - April 1982
Skills
Business Analysis, SQL, PowerBuilder, Vendor Management, Service Delivery, ITIL, Requirements Analysis
Education
University of North Florida - College of Business Administration 1992 — 1997
Bachelor of Business Administration (BBA), Magna Cum Laude
Florida Community College at Jacksonville
Associate in Arts
Zina Ashley's Convergys Experience October 2011 - August 2012
Job ICS Merrill
Industry Insurance
Experience
ICS Merrill October 2013 - Present
Convergys October 2011 - August 2012
Convergys Corporation October 2011 - May 2012
The St. Joe Company November 1998 - December 2010
The St. Joe Company January 1998 - December 2010
Prudential Insurance January 1996 - January 1998
Prudential Insurance Company February 1995 - June 1997
America On-line January 1995 - January 1996
Skills
Outlook, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Spreadsheets, Process Scheduler, PowerPoint, QuickBooks
Education
Florida State College at Jacksonville
Certificate, Computer Operations
Vance Granville Community College/ Florida Community College at Jacksonville
General Office Specialty/Computer Operations
ICS Merrill October 2013 - Present
Convergys October 2011 - August 2012
Convergys Corporation October 2011 - May 2012
The St. Joe Company November 1998 - December 2010
The St. Joe Company January 1998 - December 2010
Prudential Insurance January 1996 - January 1998
Prudential Insurance Company February 1995 - June 1997
America On-line January 1995 - January 1996
Skills
Outlook, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Spreadsheets, Process Scheduler, PowerPoint, QuickBooks
Education
Florida State College at Jacksonville
Certificate, Computer Operations
Vance Granville Community College/ Florida Community College at Jacksonville
General Office Specialty/Computer Operations
Margaret Lavant's Convergys Experience April 2009 - Present
Job Workforce Analyst at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2009 - Present
Wachovia Bank January 1996 - January 2008
Wachovia Bank November 1998 - April 2001
Wachovia Bank January 1996 - November 1998
Prudential Insurance Company January 1984 - June 1995
Education
Florida State College at Jacksonville 1976 — 1978
Business Admin
Convergys April 2009 - Present
Wachovia Bank January 1996 - January 2008
Wachovia Bank November 1998 - April 2001
Wachovia Bank January 1996 - November 1998
Prudential Insurance Company January 1984 - June 1995
Education
Florida State College at Jacksonville 1976 — 1978
Business Admin
Arjan Cilingiri's Convergys Experience November 2009 - December 2012
Job Sales Manager
Industry Outsourcing/Offshoring
Experience
LLL Services & Supply Inc. July 2013 - Present
Merrill Lynch January 2013 - May 2013
Convergys November 2009 - December 2012
BUSHATI shpk 2007 - 2008
Skills
MS Project, Project Management, Project Planning, Microsoft Office, Contract Management, Team Management, Surveying, AutoCAD, Quality Assurance, Microsoft Excel, Workforce Management, Project Coordination, BPO, Project Delivery, Supervising, Program Management, Process Scheduler, Windows
Education
POLYTECHNIC UNIVERSITY OF TIRANA 2001 — 2006
BS, CIVIL ENGINEER
Florida State College at Jacksonville
LLL Services & Supply Inc. July 2013 - Present
Merrill Lynch January 2013 - May 2013
Convergys November 2009 - December 2012
BUSHATI shpk 2007 - 2008
Skills
MS Project, Project Management, Project Planning, Microsoft Office, Contract Management, Team Management, Surveying, AutoCAD, Quality Assurance, Microsoft Excel, Workforce Management, Project Coordination, BPO, Project Delivery, Supervising, Program Management, Process Scheduler, Windows
Education
POLYTECHNIC UNIVERSITY OF TIRANA 2001 — 2006
BS, CIVIL ENGINEER
Florida State College at Jacksonville
Harriet Cochran's Convergys Experience May 2007 - July 2011
Job Great Job!! Loving it!
Industry Hospital & Health Care
Experience
The Coves March 2014 - Present
Convergys May 2007 - July 2011
AT&T/Convergys May 1983 - July 2011
Skills
Customer Service, ADDIE, Program Management, Learning Management
Education
Florida State University 1979 — 1983
Bach of science, SIociology/English/Communications
The Coves March 2014 - Present
Convergys May 2007 - July 2011
AT&T/Convergys May 1983 - July 2011
Skills
Customer Service, ADDIE, Program Management, Learning Management
Education
Florida State University 1979 — 1983
Bach of science, SIociology/English/Communications
Kimika Wright's Convergys Experience May 1998 - July 2010
Job HRIS
Industry Human Resources
Experience
Allstate Benefits November 2014 - Present
Winn Dixie Stores August 2011 - October 2011
MPS Group August 2010 - February 2011
Convergys May 1998 - July 2010
Skills
Human Resources, Applicant Tracking..., Payroll, Onboarding, HRIS, Recruiting, Talent Management, Talent Acquisition, Benefits Administration, HR Policies, Employee Relations, FMLA, Performance Management, Benefits Negotiation, Interviews, Job Descriptions, Employee Engagement, Employee Benefits, Background Checks, New Hire Orientations
Education
Florida State College at Jacksonville 2008 — 2010
A.A., Business Adminstration
Allstate Benefits November 2014 - Present
Winn Dixie Stores August 2011 - October 2011
MPS Group August 2010 - February 2011
Convergys May 1998 - July 2010
Skills
Human Resources, Applicant Tracking..., Payroll, Onboarding, HRIS, Recruiting, Talent Management, Talent Acquisition, Benefits Administration, HR Policies, Employee Relations, FMLA, Performance Management, Benefits Negotiation, Interviews, Job Descriptions, Employee Engagement, Employee Benefits, Background Checks, New Hire Orientations
Education
Florida State College at Jacksonville 2008 — 2010
A.A., Business Adminstration
David Boaz's Convergys Experience October 2003 - March 2004
Job Corporate Sales Support at SafeTouch Security Systems, Inc.
Industry Information Technology and Services
Experience
SafeTouch Security Systems, Inc. December 2014 - Present
Kangaroo Express, an operating trade name of The Pantry, Inc. September 2014 - December 2014
Uber August 2014 - December 2014
Web.com December 2012 - July 2014
Web.com December 2012 - April 2014
SafeTouch Security Systems, Inc. June 2012 - November 2012
SafeTouch of the West Coast, Inc. April 2009 - June 2012
SafeTouch Security Systems, Inc. April 2007 - April 2009
Journeys March 2004 - April 2007
Convergys October 2003 - March 2004
Skills
Communication, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Office Management, PowerPoint, Payroll, Data Entry, Accounts Payable, Accounts Receivable, Process Scheduler, QuickBooks, Budgets, Administrative..., Team Building, Background Checks, Management, Sales, Inventory Management, Project Management, Decision Analysis, Innovation, Employee Training, Inventory Accuracy, Team Leadership, Team Management, Operating Systems, Photoshop, HTML, CSS, C++, Visual C++, Visual Basic, Assembly Language, Marketing, Marketing Strategy, B2B Marketing, Web Design, Web Development, Website Updating, Customer Satisfaction, Training, Retail, Invoicing, Interviews, Troubleshooting, Accounting, Time Management
Education
Florida State College at Jacksonville 2008 — 2010
Associate of Arts (A.A.), Computer Science, 3.61
Florida State College at Jacksonville 2002 — 2006
Bachelor of Applied Science (B.A.Sc.), Supervision and Management, 3.58
SafeTouch Security Systems, Inc. December 2014 - Present
Kangaroo Express, an operating trade name of The Pantry, Inc. September 2014 - December 2014
Uber August 2014 - December 2014
Web.com December 2012 - July 2014
Web.com December 2012 - April 2014
SafeTouch Security Systems, Inc. June 2012 - November 2012
SafeTouch of the West Coast, Inc. April 2009 - June 2012
SafeTouch Security Systems, Inc. April 2007 - April 2009
Journeys March 2004 - April 2007
Convergys October 2003 - March 2004
Skills
Communication, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Office Management, PowerPoint, Payroll, Data Entry, Accounts Payable, Accounts Receivable, Process Scheduler, QuickBooks, Budgets, Administrative..., Team Building, Background Checks, Management, Sales, Inventory Management, Project Management, Decision Analysis, Innovation, Employee Training, Inventory Accuracy, Team Leadership, Team Management, Operating Systems, Photoshop, HTML, CSS, C++, Visual C++, Visual Basic, Assembly Language, Marketing, Marketing Strategy, B2B Marketing, Web Design, Web Development, Website Updating, Customer Satisfaction, Training, Retail, Invoicing, Interviews, Troubleshooting, Accounting, Time Management
Education
Florida State College at Jacksonville 2008 — 2010
Associate of Arts (A.A.), Computer Science, 3.61
Florida State College at Jacksonville 2002 — 2006
Bachelor of Applied Science (B.A.Sc.), Supervision and Management, 3.58
Ryan Currey's Convergys Experience August 2001 - Present
Job Director, Operations
Industry Outsourcing/Offshoring
Experience
Convergys August 2001 - Present
US Army October 1995 - September 1999
Skills
BPO, Workforce Management, Call Center, Vendor Management, Performance Management
Education
Florida Community College at Jacksonville
Convergys August 2001 - Present
US Army October 1995 - September 1999
Skills
BPO, Workforce Management, Call Center, Vendor Management, Performance Management
Education
Florida Community College at Jacksonville
Jay Kellam's Convergys Experience April 2007 - July 2011
Job EUCS Specialist at Coach
Industry Retail
Experience
Coach September 2012 - Present
Environmental Restoration July 2011 - July 2012
Convergys April 2007 - July 2011
Convergys Corporation January 2007 - January 2011
Ultratech International January 2003 - January 2008
Skills
Inbound Marketing, Customer Service, Procurement, Retail, Customer Retention, Engineering, Environmental Compliance, Environmental Issues, secondary containment, Manufacturing, Cost Accounting
Education
Florida State College
A.S
Florida State College at Jacksonville
Thomas Edison State College
B.S.B.A, Operations Management
Coach September 2012 - Present
Environmental Restoration July 2011 - July 2012
Convergys April 2007 - July 2011
Convergys Corporation January 2007 - January 2011
Ultratech International January 2003 - January 2008
Skills
Inbound Marketing, Customer Service, Procurement, Retail, Customer Retention, Engineering, Environmental Compliance, Environmental Issues, secondary containment, Manufacturing, Cost Accounting
Education
Florida State College
A.S
Florida State College at Jacksonville
Thomas Edison State College
B.S.B.A, Operations Management
Adam Sesit's Convergys Experience June 2011 - Present
Job AT&T Mobility Phone Support Agent
Industry Consumer Services
Experience
Convergys June 2011 - Present
Education
Florida State University 2008 — 2011
Economics
Convergys June 2011 - Present
Education
Florida State University 2008 — 2011
Economics
Tracy Mccook's Convergys Experience January 1997 - January 2001
Job Benefits Analyst at NGA Human Resources
Industry Financial Services
Experience
NGA Human Resources January 2014 - January 2015
UnitedHealth Group April 2013 - January 2014
CitiStreet/ING January 2001 - December 2011
ING Nederland 2001 - 2011
CitiStreet 2001 - 2004
Convergys January 1997 - January 2001
Skills
Management, Employee Benefits, Analysis, Insurance, Quality Assurance, Benefits Administration, Coaching, Customer Service, Leadership, PeopleSoft, Performance Management, Time Management, Vendor Management, Process Improvement
Education
Florida State College at Jacksonville 2012 — 2015
Associate's Degree, Health/Health Care Administration/Management, Currently 3.0
Germanna Community College 1988 — 1989
Courtland High School 1984 — 1988
HS Diploma, Business
NGA Human Resources January 2014 - January 2015
UnitedHealth Group April 2013 - January 2014
CitiStreet/ING January 2001 - December 2011
ING Nederland 2001 - 2011
CitiStreet 2001 - 2004
Convergys January 1997 - January 2001
Skills
Management, Employee Benefits, Analysis, Insurance, Quality Assurance, Benefits Administration, Coaching, Customer Service, Leadership, PeopleSoft, Performance Management, Time Management, Vendor Management, Process Improvement
Education
Florida State College at Jacksonville 2012 — 2015
Associate's Degree, Health/Health Care Administration/Management, Currently 3.0
Germanna Community College 1988 — 1989
Courtland High School 1984 — 1988
HS Diploma, Business
Sandra Swearingen's Convergys Experience May 1983 - January 2011
Job Project Manager at NorthgateArinso ANZ
Industry Human Resources
Experience
NorthgateArinso ANZ January 2011 - Present
Convergys May 1983 - January 2011
Skills
SIx Sigma Green Belt, Data Analysis, Process Improvement
Education
Florida Community College at Jacksonville
NorthgateArinso ANZ January 2011 - Present
Convergys May 1983 - January 2011
Skills
SIx Sigma Green Belt, Data Analysis, Process Improvement
Education
Florida Community College at Jacksonville
Amber Ponton's Convergys Experience April 2010 - Present
Job Program Ready Trainer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2010 - Present
Triarch International August 2009 - January 2010
Graybar August 2006 - November 2008
Bellsouth Telecommunications April 2004 - February 2006
Education
Florida State University
Florida State University
Convergys April 2010 - Present
Triarch International August 2009 - January 2010
Graybar August 2006 - November 2008
Bellsouth Telecommunications April 2004 - February 2006
Education
Florida State University
Florida State University
Vanessa Calibo's Convergys Experience August 2007 - Present
Job Front Desk Receptionist at Jacksonville Orthopaedic Institute
Industry Medical Practice
Experience
Jacksonville Orthopaedic Institute September 2013 - Present
Convergys August 2007 - Present
Skills
Workforce Management, Call Centers, Customer Service, Customer Satisfaction, Management, Process Improvement, Training, Customer Experience, Team Leadership, Leadership, Troubleshooting, Team Building
Education
Florida State College at Jacksonville
Jacksonville Orthopaedic Institute September 2013 - Present
Convergys August 2007 - Present
Skills
Workforce Management, Call Centers, Customer Service, Customer Satisfaction, Management, Process Improvement, Training, Customer Experience, Team Leadership, Leadership, Troubleshooting, Team Building
Education
Florida State College at Jacksonville
Serina Nunez's Convergys Experience 2006 - 2007
Job Insurance Professional
Industry Insurance
Experience
US ASSURE INSURANCE SERVICES June 2007 - October 2012
Convergys 2006 - 2007
Skills
Call Center, Customer Service, Insurance, Microsoft Office, Customer Satisfaction, Microsoft Word, Workers Compensation, Calls, Phone Skills, Customer Experience, Customer Retention, Data Entry, Escalation, Project Management, Phone Etiquette, Lotus Notes, Technical Support, Fax, Commercial Insurance, Property & Casualty..., Liability, Underwriting, Telephone Skills
Education
Douglas Anderson School of the Arts 1999 — 2003
Florida State College at Jacksonville
Associate of Arts (A.A.), Mass Communication/Media Studies
US ASSURE INSURANCE SERVICES June 2007 - October 2012
Convergys 2006 - 2007
Skills
Call Center, Customer Service, Insurance, Microsoft Office, Customer Satisfaction, Microsoft Word, Workers Compensation, Calls, Phone Skills, Customer Experience, Customer Retention, Data Entry, Escalation, Project Management, Phone Etiquette, Lotus Notes, Technical Support, Fax, Commercial Insurance, Property & Casualty..., Liability, Underwriting, Telephone Skills
Education
Douglas Anderson School of the Arts 1999 — 2003
Florida State College at Jacksonville
Associate of Arts (A.A.), Mass Communication/Media Studies
Evan Cook's Convergys Experience June 2014 - Present
Job Tier 1 Technical Support Rep, Apple at Convergys
Industry Information Technology and Services
Experience
Convergys June 2014 - Present
Target August 2005 - July 2014
Baymeadows Golf Club August 2004 - February 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Time Management, Teamwork, Retail, Inventory Management, SQL, Java, Technical Support, Windows 7
Education
Florida State College at Jacksonville 2014 — 2016
Bachelor of Science Degree, Information Technology Management
Florida State College at Jacksonville 2012 — 2014
Associate's Degree, Computer Information Technology
Florida State College at Jacksonville 2012 — 2014
Technical Certificate, Information Technology Analysis
Robert E. Lee High School 2002 — 2006
Convergys June 2014 - Present
Target August 2005 - July 2014
Baymeadows Golf Club August 2004 - February 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Time Management, Teamwork, Retail, Inventory Management, SQL, Java, Technical Support, Windows 7
Education
Florida State College at Jacksonville 2014 — 2016
Bachelor of Science Degree, Information Technology Management
Florida State College at Jacksonville 2012 — 2014
Associate's Degree, Computer Information Technology
Florida State College at Jacksonville 2012 — 2014
Technical Certificate, Information Technology Analysis
Robert E. Lee High School 2002 — 2006
Alwyn Morgan Jr's Convergys Experience June 2007 - July 2007
Job Tax Professional
Industry Accounting
Experience
Precise Tax & Accounting Services June 2010 - Present
Precise Tax & Accounting Services June 2010 - Present
J.P. Morgan August 2011 - April 2013
Convergys June 2007 - July 2007
Skills
Customer Service, Tax Preparation, Accounting, Income Tax, Tax Returns, Tax Compliance, Payroll, Microsoft Office, Federal & State Income..., Bookkeeping, Microsoft Excel, Incorporation Services, Articles Of..., 501c3, Not for Profit, QuickBooks, Microsoft Word, Financial Analysis, Finance, PowerPoint
Education
Florida State University 2006 — 2011
Bachelor's of Science, Social Sciences
Seminole State College of Florida 2014 — 2015
Associate of Science (A.S.), Accounting Technology
Precise Tax & Accounting Services June 2010 - Present
Precise Tax & Accounting Services June 2010 - Present
J.P. Morgan August 2011 - April 2013
Convergys June 2007 - July 2007
Skills
Customer Service, Tax Preparation, Accounting, Income Tax, Tax Returns, Tax Compliance, Payroll, Microsoft Office, Federal & State Income..., Bookkeeping, Microsoft Excel, Incorporation Services, Articles Of..., 501c3, Not for Profit, QuickBooks, Microsoft Word, Financial Analysis, Finance, PowerPoint
Education
Florida State University 2006 — 2011
Bachelor's of Science, Social Sciences
Seminole State College of Florida 2014 — 2015
Associate of Science (A.S.), Accounting Technology
Wilanessa Mayo's Convergys Experience
Job Independent professional
Industry Outsourcing/Offshoring
Experience
Convergys
Skills
Call Centers, Customer Experience, Customer Satisfaction
Education
Florida State College at Jacksonville
International Business/Trade/Commerce
Convergys
Skills
Call Centers, Customer Experience, Customer Satisfaction
Education
Florida State College at Jacksonville
International Business/Trade/Commerce
Deon Cuyler's Convergys Experience March 2013 - Present
Job Customer Service Rep./Sales at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2013 - Present
Gate Petroleum Company July 2010 - April 2013
Dunkin Donuts July 2005 - February 2008
Education
Florida State College at Jacksonville 2010 — 2012
Associate of Arts (AA), Office Management and Supervision
Edward White High School 2002 — 2006
Science, Business
Convergys March 2013 - Present
Gate Petroleum Company July 2010 - April 2013
Dunkin Donuts July 2005 - February 2008
Education
Florida State College at Jacksonville 2010 — 2012
Associate of Arts (AA), Office Management and Supervision
Edward White High School 2002 — 2006
Science, Business
Jamie Ephraim's Convergys Experience August 2008 - July 2009
Job Retail Professional, Experienced Call Center Agent
Industry Public Relations and Communications
Tamara Dotson's Convergys Experience April 2006 - August 2009
Job Experienced Customer Service Representative and Problem Resolution Specialist
Industry Consumer Services
Experience
Home September 2009 - Present
Convergys April 2006 - August 2009
BellSouth November 2003 - March 2006
Continental Systems June 2002 - October 2003
Deb Shops, Inc. December 2000 - June 2002
Skills
Computer Proficiency, Proficient Typing Skills, Customer Oriented, Customer Support, Customer Satisfaction, Customer Engagement, Work Well Independently, Dependable Team Player, Highly detail oriented, Prompt, Highly Reliable, Solution Focused, Cross-functional Team..., Committed to..., Passion for Helping..., Highly motivated..., High level of initiative
Education
Florida State College at Jacksonville 2010 — 2015
Bachelor's Degree, Returning this year to complete Bachelors program in Education.
Home September 2009 - Present
Convergys April 2006 - August 2009
BellSouth November 2003 - March 2006
Continental Systems June 2002 - October 2003
Deb Shops, Inc. December 2000 - June 2002
Skills
Computer Proficiency, Proficient Typing Skills, Customer Oriented, Customer Support, Customer Satisfaction, Customer Engagement, Work Well Independently, Dependable Team Player, Highly detail oriented, Prompt, Highly Reliable, Solution Focused, Cross-functional Team..., Committed to..., Passion for Helping..., Highly motivated..., High level of initiative
Education
Florida State College at Jacksonville 2010 — 2015
Bachelor's Degree, Returning this year to complete Bachelors program in Education.
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT