Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Laura Noteboom Laura Noteboom's Convergys Experience November 1999 - July 2001
Job Call Center Representative at The Marker Group
Industry Computer & Network Security
Experience
The Marker Group September 2014 - Present
Computer Technology Solutions LP October 2011 - July 2014
Computer Technology Solutions LP June 2007 - October 2011
Data Plus Incorporated January 1998 - July 2006
Convergys November 1999 - July 2001
Skills
Troubleshooting, Active Directory, Windows, Network Administration, Network Security, Call Center, Windows 7, VPN, System Administration, Computer Hardware, Computer Security, Call Centers, Software Installation, HP, Hardware, Printers, Technical Support, Routers, Help Desk Support, Wireless Networking, Windows XP, Operating Systems, Switches, System Deployment, BMC Remedy
Education
University of Phoenix 2015 — 2019
Bachelor of Science in Business, Project Management Certificate
MTI College of Business and Technology 1999 — 2000
Associate's degree, Computer and Information Sciences and Support Services
Clear Creek High School 1980 — 1984
The Marker Group September 2014 - Present
Computer Technology Solutions LP October 2011 - July 2014
Computer Technology Solutions LP June 2007 - October 2011
Data Plus Incorporated January 1998 - July 2006
Convergys November 1999 - July 2001
Skills
Troubleshooting, Active Directory, Windows, Network Administration, Network Security, Call Center, Windows 7, VPN, System Administration, Computer Hardware, Computer Security, Call Centers, Software Installation, HP, Hardware, Printers, Technical Support, Routers, Help Desk Support, Wireless Networking, Windows XP, Operating Systems, Switches, System Deployment, BMC Remedy
Education
University of Phoenix 2015 — 2019
Bachelor of Science in Business, Project Management Certificate
MTI College of Business and Technology 1999 — 2000
Associate's degree, Computer and Information Sciences and Support Services
Clear Creek High School 1980 — 1984
Clayton Vinson Clayton Vinson's Convergys Experience August 2007 - January 2008
Job Paralegal at Lexington Law Firm
Industry Health, Wellness and Fitness
Experience
Lexington Law Firm December 2014 - March 2015
Massage Envy spa March 2014 - December 2014
Massage Envy September 2012 - February 2014
Applebee's July 2011 - September 2012
Omaha School of massage December 2011 - August 2012
Farmers Insurance January 2008 - July 2011
Convergys August 2007 - January 2008
Skills
Therapeutic Massage, Swedish, Deep Tissue Massage, Pain Management, Chair Massage, Spa, Microsoft Excel, Wellness, Critical Thinking, Ear Candling, Aromatherapy, Body Wraps, Salt Scrubs, Hot Stone, Thai Massage, Prenatal Care, Body Scrubs
Education
University of Phoenix 2014 — 2017
Bachelor of Science (B.S.), Business Administration and Management, General
OMAHA SCHOOL OF MASSAGE AND HEALTH CARE of HERZING UNIVERSITY 2011 — 2012
Deploma, Massage Therapy/Therapeutic Massage
Wayne State College 2004 — 2005
Business Administration and Management, General
Lexington Law Firm December 2014 - March 2015
Massage Envy spa March 2014 - December 2014
Massage Envy September 2012 - February 2014
Applebee's July 2011 - September 2012
Omaha School of massage December 2011 - August 2012
Farmers Insurance January 2008 - July 2011
Convergys August 2007 - January 2008
Skills
Therapeutic Massage, Swedish, Deep Tissue Massage, Pain Management, Chair Massage, Spa, Microsoft Excel, Wellness, Critical Thinking, Ear Candling, Aromatherapy, Body Wraps, Salt Scrubs, Hot Stone, Thai Massage, Prenatal Care, Body Scrubs
Education
University of Phoenix 2014 — 2017
Bachelor of Science (B.S.), Business Administration and Management, General
OMAHA SCHOOL OF MASSAGE AND HEALTH CARE of HERZING UNIVERSITY 2011 — 2012
Deploma, Massage Therapy/Therapeutic Massage
Wayne State College 2004 — 2005
Business Administration and Management, General
Michael Bratcher Michael Bratcher's Convergys Experience December 2008 - September 2009
Job Client Services Manager at XO Communications
Industry Telecommunications
Experience
XO Communications May 2011 - Present
T-Mobile September 2009 - May 2011
Convergys December 2008 - September 2009
Skills
Managed Services, Telecommunications, Solution Selling, Unified Communications, Account Management, VoIP, MPLS, Call Center, Direct Sales, Co-location, Cloud Computing, SaaS, Channel, Wireless, Call Centers, Data Center, Ethernet, IP, Management, Networking, SIP, SIP Trunking, Telephony, Vendor Management, WAN
Education
Coffee County Central Highschool 2004 — 2007
High School Diploma
University of Phoenix
Bachelor of Business Administration (B.B.A.)
XO Communications May 2011 - Present
T-Mobile September 2009 - May 2011
Convergys December 2008 - September 2009
Skills
Managed Services, Telecommunications, Solution Selling, Unified Communications, Account Management, VoIP, MPLS, Call Center, Direct Sales, Co-location, Cloud Computing, SaaS, Channel, Wireless, Call Centers, Data Center, Ethernet, IP, Management, Networking, SIP, SIP Trunking, Telephony, Vendor Management, WAN
Education
Coffee County Central Highschool 2004 — 2007
High School Diploma
University of Phoenix
Bachelor of Business Administration (B.B.A.)
Krystal Walls Krystal Walls's Convergys Experience 2010 - 2012
Job Certified Nursing Assistant at American Red Cross
Industry Outsourcing/Offshoring
Experience
American Red Cross December 2013 - Present
Convergys 2010 - 2012
Skills
A dynamic, enthusiastic..., Cpr Certified, AED, First Aid, Organizational..., Communication Skills, Compassion, Company Secretarial Work, HR Policies, Office Administration, Patient Safety
Education
American Red Cross 2013 — 2013
Certified Nursing Assistant, Nursing Practice
University of Phoenix 2011 — 2013
Associate of Arts (AA), Psychology
American Red Cross December 2013 - Present
Convergys 2010 - 2012
Skills
A dynamic, enthusiastic..., Cpr Certified, AED, First Aid, Organizational..., Communication Skills, Compassion, Company Secretarial Work, HR Policies, Office Administration, Patient Safety
Education
American Red Cross 2013 — 2013
Certified Nursing Assistant, Nursing Practice
University of Phoenix 2011 — 2013
Associate of Arts (AA), Psychology
Onani Hasan's Convergys Experience February 2009 - October 2010
Job Experienced Client Relations Specialist
Industry Consumer Services
Experience
United Airlines July 2013 - Present
Air Wisconsin Airlines September 2010 - June 2013
Convergys February 2009 - October 2010
Frontier Airlines, Inc March 2005 - October 2008
Skills
Team Management, Team Leadership, Team Building, Coaching Staff, Behavioral Interviewing, Mediation, Communication Skills, Analytical Skills, Behavioral Targeting, Great Motivator, Incentive Programs, Escalations Management, Escalation Resolution, Training, Coaching, Leadership, Recruiting, Human Resources, Performance Management, Operations Management, Security, Customer Retention, Sales, Policy, Onboarding, Call Centers, Customer Service, Employee Relations, New Hire Orientations, Employee Training, Conflict Resolution, Interviews, Payroll, Customer Experience, Applicant Tracking..., Benefits Administration, Training Delivery
Education
University of Phoenix 2011 — 2016
Bachelors of Science, Social Psychology, A
United Airlines July 2013 - Present
Air Wisconsin Airlines September 2010 - June 2013
Convergys February 2009 - October 2010
Frontier Airlines, Inc March 2005 - October 2008
Skills
Team Management, Team Leadership, Team Building, Coaching Staff, Behavioral Interviewing, Mediation, Communication Skills, Analytical Skills, Behavioral Targeting, Great Motivator, Incentive Programs, Escalations Management, Escalation Resolution, Training, Coaching, Leadership, Recruiting, Human Resources, Performance Management, Operations Management, Security, Customer Retention, Sales, Policy, Onboarding, Call Centers, Customer Service, Employee Relations, New Hire Orientations, Employee Training, Conflict Resolution, Interviews, Payroll, Customer Experience, Applicant Tracking..., Benefits Administration, Training Delivery
Education
University of Phoenix 2011 — 2016
Bachelors of Science, Social Psychology, A
Welkind Saint Jean Welkind Saint Jean's Convergys Experience January 2005 - June 2006
Job Stock Controller at Satair
Industry Aviation & Aerospace
Experience
Satair June 2006 - Present
Satair 2006 - 2013
Convergys January 2005 - June 2006
Skills
Hazmat Trained, Shipping, Pick & Pack, Stock Control, PowerPoint, Microsoft Office, Microsoft Excel, Inventory Management
Education
University of Phoenix 2011 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services
Boyd H. Anderson High School 2004 — 2005
High School Diploma, General
North Lauderdale Academy High School
North Lauderdale Academy High School
North Lauderdale Academy High School
North Lauderdale Academy High School
Satair June 2006 - Present
Satair 2006 - 2013
Convergys January 2005 - June 2006
Skills
Hazmat Trained, Shipping, Pick & Pack, Stock Control, PowerPoint, Microsoft Office, Microsoft Excel, Inventory Management
Education
University of Phoenix 2011 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services
Boyd H. Anderson High School 2004 — 2005
High School Diploma, General
North Lauderdale Academy High School
North Lauderdale Academy High School
North Lauderdale Academy High School
North Lauderdale Academy High School
Monica Watkins Monica Watkins's Convergys Experience September 2000 - November 2006
Job Customer Support Agent
Industry Consumer Services
Experience
Family Dollar January 2012 - March 2013
Ryla Teleservices April 2010 - July 2010
ADT Security Services June 2008 - February 2010
Jacksonville Transportation Group February 2007 - June 2008
Convergys September 2000 - November 2006
Skills
Data Entry, Typing, Customer Satisfaction, Microsoft Office, Office Equipment, Data Analysis, 10 Key, Cisco Technologies, Internet Explorer, Human Resources, Interviewing Skills, Quality Assurance, Customer Experience, Retail, Cashiering, Document Management, Filing, Organization, Integrity, Employee Loyalty, Building Customer..., Screening Resumes, Phone Screening, Virtual Screening, PowerPoint, Proofreading, Communication Skills
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Health Information/Medical Records Technology/Technician, 3.07
University of Phoenix 2010 — 2012
AS, Health Care Administration
Sandalwood High School 1994 — 1996
High School Diploma, Academics
Family Dollar January 2012 - March 2013
Ryla Teleservices April 2010 - July 2010
ADT Security Services June 2008 - February 2010
Jacksonville Transportation Group February 2007 - June 2008
Convergys September 2000 - November 2006
Skills
Data Entry, Typing, Customer Satisfaction, Microsoft Office, Office Equipment, Data Analysis, 10 Key, Cisco Technologies, Internet Explorer, Human Resources, Interviewing Skills, Quality Assurance, Customer Experience, Retail, Cashiering, Document Management, Filing, Organization, Integrity, Employee Loyalty, Building Customer..., Screening Resumes, Phone Screening, Virtual Screening, PowerPoint, Proofreading, Communication Skills
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Health Information/Medical Records Technology/Technician, 3.07
University of Phoenix 2010 — 2012
AS, Health Care Administration
Sandalwood High School 1994 — 1996
High School Diploma, Academics
Michelle Pickett Michelle Pickett's Convergys Experience October 2005 - August 2007
Job WA Terminal Manager at Metropolitan Warehouse & Delivery corp.
Industry Logistics and Supply Chain
Experience
Metropolitan Warehouse & Delivery corp. August 2014 - Present
Fairgrounds Transportation August 2011 - October 2014
Echo Global Logistics 2009 - October 2014
The Banfield Group LLC January 2008 - January 2010
Convergys October 2005 - August 2007
NCS Pearson March 2003 - June 2005
Skills
Timely commitment to..., Strong attention to..., Excellent written and..., Competitive, Enjoy developing others..., Proficient in MS Word,..., Customer centric,..., Customer Satisfaction, Managed Hosting, Transportation, Organizational..., Microsoft Excel, Shipping, Management, LTL, White Glove, Account Management, Logistics, Warehousing, Customer Service, Time Management, 3PL, Transportation..., Logistics Management, Freight, Trucking, Supply Chain, Training, Container, Supply Chain Management, Freight Forwarding, Truckload, Ocean, Air Freight, International Logistics, Operations Management, Inventory Management, Team Building, Sales Management, New Business Development, Sales, Strategic Planning, Negotiation
Education
University of Phoenix 2009 — 2011
Psychology
Metropolitan Warehouse & Delivery corp. August 2014 - Present
Fairgrounds Transportation August 2011 - October 2014
Echo Global Logistics 2009 - October 2014
The Banfield Group LLC January 2008 - January 2010
Convergys October 2005 - August 2007
NCS Pearson March 2003 - June 2005
Skills
Timely commitment to..., Strong attention to..., Excellent written and..., Competitive, Enjoy developing others..., Proficient in MS Word,..., Customer centric,..., Customer Satisfaction, Managed Hosting, Transportation, Organizational..., Microsoft Excel, Shipping, Management, LTL, White Glove, Account Management, Logistics, Warehousing, Customer Service, Time Management, 3PL, Transportation..., Logistics Management, Freight, Trucking, Supply Chain, Training, Container, Supply Chain Management, Freight Forwarding, Truckload, Ocean, Air Freight, International Logistics, Operations Management, Inventory Management, Team Building, Sales Management, New Business Development, Sales, Strategic Planning, Negotiation
Education
University of Phoenix 2009 — 2011
Psychology
Christa Ford Christa Ford's Convergys Experience October 2005 - March 2006
Job Strategic Account Manager Global Commercial Channel at Dell
Industry Retail
Experience
Dell February 2014 - Present
Dell March 2010 - January 2014
Dell November 2008 - March 2010
Dell January 2008 - November 2008
Dell March 2006 - January 2008
Convergys October 2005 - March 2006
Skills
Team Building, Customer Service, R&D, Channel, Sales, State Contracts, Web Pages, Social Networking, Communication, Organizational..., Account Management, Salesforce.com, Solution Selling, Cloud Computing, Coaching, Channel Partners, Team Leadership, Direct Sales, Virtualization, Sales Operations, Managed Services, Storage, Leadership, Management
Education
University of Phoenix 2009 — 2011
BACHELORS, BUSINESS MANAGEMENT
aMERICAN INTERCONTINENTAL UNIVERSITY 2008 — 2009
Associate's Degree, Business Management- 2007
Dell February 2014 - Present
Dell March 2010 - January 2014
Dell November 2008 - March 2010
Dell January 2008 - November 2008
Dell March 2006 - January 2008
Convergys October 2005 - March 2006
Skills
Team Building, Customer Service, R&D, Channel, Sales, State Contracts, Web Pages, Social Networking, Communication, Organizational..., Account Management, Salesforce.com, Solution Selling, Cloud Computing, Coaching, Channel Partners, Team Leadership, Direct Sales, Virtualization, Sales Operations, Managed Services, Storage, Leadership, Management
Education
University of Phoenix 2009 — 2011
BACHELORS, BUSINESS MANAGEMENT
aMERICAN INTERCONTINENTAL UNIVERSITY 2008 — 2009
Associate's Degree, Business Management- 2007
Angela Shock's Convergys Experience 2000 - 2002
Job Future Business Leader/Customer Relations Specialist
Industry Banking
Experience
First National Bank of Alamogordo October 2003 - September 2006
Sears 2002 - 2003
Convergys 2000 - 2002
Skills
Customer Service, Management, Leadership, Sales, Team Leadership, Banking, Financial Services, Business Ethics, Interpersonal Skills, Customer Retention, Process Improvement
Education
University of Phoenix 2012 — 2016
Bachelor of Science (B.S.), Business/Finance, 3.9
Valdosta Technical College 1999 — 1999
Certificate, Customer Service Specialist, 4.0
First National Bank of Alamogordo October 2003 - September 2006
Sears 2002 - 2003
Convergys 2000 - 2002
Skills
Customer Service, Management, Leadership, Sales, Team Leadership, Banking, Financial Services, Business Ethics, Interpersonal Skills, Customer Retention, Process Improvement
Education
University of Phoenix 2012 — 2016
Bachelor of Science (B.S.), Business/Finance, 3.9
Valdosta Technical College 1999 — 1999
Certificate, Customer Service Specialist, 4.0
Janel (Goodine) Nguyen's Convergys Experience October 2006 - September 2007
Job Claims Examiner at Munich Reinsurance America, Inc.
Industry Insurance
Experience
Munich Reinsurance America, Inc. Collections I RepresentativeBank of AmericaApril 2012 - June 2012
BlueCross BlueShield of Tennessee September 2007 - July 2011
Convergys October 2006 - September 2007
OfficeTeam July 2006 - September 2006
Skills
Outlook, Customer Satisfaction, Analysis, Administration, Customer Service, Financial Analysis, Invoicing, Payroll, Program Management, Policy, Project Planning, Public Speaking, Technical Support, Training, Team Building, Leadership, Management, Microsoft Office, Process Improvement, Strategic Planning, Microsoft Excel
Education
University of Phoenix 2012 — 2014
Associate of Arts (A.A.), Information Technology Project Management
Munich Reinsurance America, Inc. Collections I RepresentativeBank of AmericaApril 2012 - June 2012
BlueCross BlueShield of Tennessee September 2007 - July 2011
Convergys October 2006 - September 2007
OfficeTeam July 2006 - September 2006
Skills
Outlook, Customer Satisfaction, Analysis, Administration, Customer Service, Financial Analysis, Invoicing, Payroll, Program Management, Policy, Project Planning, Public Speaking, Technical Support, Training, Team Building, Leadership, Management, Microsoft Office, Process Improvement, Strategic Planning, Microsoft Excel
Education
University of Phoenix 2012 — 2014
Associate of Arts (A.A.), Information Technology Project Management
Ashley Irving Ashley Irving's Convergys Experience August 2005 - October 2008
Job Attended University of Phoenix
Industry Insurance
Experience
Coventry Health Care, an Aetna Company May 2015 - Present
Coventry Health Care, an Aetna Company June 2010 - Present
Asurion October 2008 - June 2010
Convergys August 2005 - October 2008
Superior Medical January 2003 - August 2005
Skills
Customer Service, Medicare, Insurance, Call Centers, Health Insurance, Leadership, Training, Outlook, Team Building, Access, Data Entry, Process Improvement, Research, Business wri, Complai, Resoluti, Micros
Education
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Humble High School 1998 — 2002
High School, High School/Secondary Diplomas and Certificates
Coventry Health Care, an Aetna Company May 2015 - Present
Coventry Health Care, an Aetna Company June 2010 - Present
Asurion October 2008 - June 2010
Convergys August 2005 - October 2008
Superior Medical January 2003 - August 2005
Skills
Customer Service, Medicare, Insurance, Call Centers, Health Insurance, Leadership, Training, Outlook, Team Building, Access, Data Entry, Process Improvement, Research, Business wri, Complai, Resoluti, Micros
Education
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Humble High School 1998 — 2002
High School, High School/Secondary Diplomas and Certificates
Cameron Dickson Cameron Dickson's Convergys Experience 1997 - 2000
Job Educator Alpine School District and Author
Industry Primary/Secondary Education
Experience
Cameron Dickson January 2009 - Present
Alpine School District August 2004 - Present
Ancestry.com 2002 - 2005
Convergys 1997 - 2000
Education
University of Phoenix 2003 — 2004
Masters, Elementary Education
Utah Valley University 1998 — 2003
BS, Business Management/ Community Health
Cameron Dickson January 2009 - Present
Alpine School District August 2004 - Present
Ancestry.com 2002 - 2005
Convergys 1997 - 2000
Education
University of Phoenix 2003 — 2004
Masters, Elementary Education
Utah Valley University 1998 — 2003
BS, Business Management/ Community Health
Larry O'Quinn Larry O'Quinn's Convergys Experience August 2006 - February 2008
Job Retail Professional
Industry Retail
Experience
Family Dollar 2011 - 2013
Cost Plus World Market February 2008 - November 2011
Convergys August 2006 - February 2008
The Fresh Market March 2004 - August 2006
Skills
Computer Information..., Software Installation, Customer Service, Inventory Control, Account Management, Dispute Resolution
Education
University of Phoenix 2005 — 2009
Master's degree, Business Administration and Management, General
Family Dollar 2011 - 2013
Cost Plus World Market February 2008 - November 2011
Convergys August 2006 - February 2008
The Fresh Market March 2004 - August 2006
Skills
Computer Information..., Software Installation, Customer Service, Inventory Control, Account Management, Dispute Resolution
Education
University of Phoenix 2005 — 2009
Master's degree, Business Administration and Management, General
Calista Caldwell Calista Caldwell's Convergys Experience November 2008 - July 2009
Job Customer service driven
Industry Automotive
Experience
Park Auto Group September 2013 - Present
Mike Davidson Ford February 2013 - Present
Comfort Suites Airport January 2013 - Present
Convergys November 2008 - July 2009
Cracker Barrel April 2008 - October 2008
Skills
Customer-focused, Customer Driven, Proficient on Mac & PC..., Microsoft Applications, Cash Management, Team-oriented, Phone Manner, Multi-line Phone, Multi-faceted, Front Office, Customer Satisfaction, Customer Service, Telephone Skills, Time Management, Data Entry, Communication, Cashiering, Sales, People Skills, Customer Retention, Outlook, Inventory Management, Leadership, Typing, Problem Solving, Team Building, Microsoft Word, Microsoft Excel, Windows, Customer Experience, Coaching, Phone Etiquette, PowerPoint
Education
University of Phoenix 2008 — 2013
Bachelors of Science, Hospitality Administration/Management
Park Auto Group September 2013 - Present
Mike Davidson Ford February 2013 - Present
Comfort Suites Airport January 2013 - Present
Convergys November 2008 - July 2009
Cracker Barrel April 2008 - October 2008
Skills
Customer-focused, Customer Driven, Proficient on Mac & PC..., Microsoft Applications, Cash Management, Team-oriented, Phone Manner, Multi-line Phone, Multi-faceted, Front Office, Customer Satisfaction, Customer Service, Telephone Skills, Time Management, Data Entry, Communication, Cashiering, Sales, People Skills, Customer Retention, Outlook, Inventory Management, Leadership, Typing, Problem Solving, Team Building, Microsoft Word, Microsoft Excel, Windows, Customer Experience, Coaching, Phone Etiquette, PowerPoint
Education
University of Phoenix 2008 — 2013
Bachelors of Science, Hospitality Administration/Management
Everett Turner Everett Turner's Convergys Experience June 2008 - February 2009
Job Operations Leader, Sourcing Manager | Open to new opportunities
Industry Consumer Services
Experience
OptumRx September 2013 - December 2014
Advance America August 2012 - August 2013
T-Mobile February 2009 - May 2012
Convergys June 2008 - February 2009
Logisticare Solutions September 2006 - April 2008
InkCycle 2003 - 2006
PrimeStar, LLC 1997 - 1999
Time Warner Satellite Service 1997 - 1999
PrimeStar, LLC 1997 - 1999
Skills
Call Centers, Customer Satisfaction, Leadership, Management, Training, Process Improvement, Team Building, CRM, Customer Service, Outsourcing, Operations Management, Team Leadership, Vendor Management, Customer Retention, Coaching, Budgets, Customer Experience, Telecommunications, Employee Training, Call Center, Strategic Planning, Human Resources, Business Process..., Business Development, Performance Management, Sales Management, Project Planning, Cross-functional Team..., Sourcing, Recruiting, Service Delivery, Team Management, Interviews, Change Management, Teamwork, Quality Assurance, Analysis, Project Management, Workforce Management, Forecasting, Sales Operations, Program Management, Employee Relations, Employee Engagement, Leadership Development, Strategic Sourcing, Supplier Sourcing, Global Sourcing, Operational Excellence, Operational Strategy
Education
University of Phoenix 2011 — 2013
Bachelors of Science, Business Management and Administration, 3.80 GPA
University of Phoenix 2009 — 2011
Associate's Degree, Business Management and Administration, 3.85 GPA
OptumRx September 2013 - December 2014
Advance America August 2012 - August 2013
T-Mobile February 2009 - May 2012
Convergys June 2008 - February 2009
Logisticare Solutions September 2006 - April 2008
InkCycle 2003 - 2006
PrimeStar, LLC 1997 - 1999
Time Warner Satellite Service 1997 - 1999
PrimeStar, LLC 1997 - 1999
Skills
Call Centers, Customer Satisfaction, Leadership, Management, Training, Process Improvement, Team Building, CRM, Customer Service, Outsourcing, Operations Management, Team Leadership, Vendor Management, Customer Retention, Coaching, Budgets, Customer Experience, Telecommunications, Employee Training, Call Center, Strategic Planning, Human Resources, Business Process..., Business Development, Performance Management, Sales Management, Project Planning, Cross-functional Team..., Sourcing, Recruiting, Service Delivery, Team Management, Interviews, Change Management, Teamwork, Quality Assurance, Analysis, Project Management, Workforce Management, Forecasting, Sales Operations, Program Management, Employee Relations, Employee Engagement, Leadership Development, Strategic Sourcing, Supplier Sourcing, Global Sourcing, Operational Excellence, Operational Strategy
Education
University of Phoenix 2011 — 2013
Bachelors of Science, Business Management and Administration, 3.80 GPA
University of Phoenix 2009 — 2011
Associate's Degree, Business Management and Administration, 3.85 GPA
Tina Sample Tina Sample's Convergys Experience November 2011 - March 2012
Job Independent Beauty Consultant at Avon
Industry Telecommunications
Experience
Avon May 2015 - Present
1NW Contact July 2012 - April 2014
Convergys November 2011 - March 2012
Skills
Data Entry, 10 Key, Schedules, Bill Payment, Travel Planning, Online Travel, Travel Arrangements, Airline Reservations, Reservation, Appointment Scheduling, Appointment Making, Transcription, Phone Etiquette, Fax, Customer Satisfaction, Call Centers, Customer Experience, Customer Service
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Criminal Justice and Corrections
University of Phoenix 2011 — 2013
Associate's degree, Human Resources Management and Services
Avon May 2015 - Present
1NW Contact July 2012 - April 2014
Convergys November 2011 - March 2012
Skills
Data Entry, 10 Key, Schedules, Bill Payment, Travel Planning, Online Travel, Travel Arrangements, Airline Reservations, Reservation, Appointment Scheduling, Appointment Making, Transcription, Phone Etiquette, Fax, Customer Satisfaction, Call Centers, Customer Experience, Customer Service
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Criminal Justice and Corrections
University of Phoenix 2011 — 2013
Associate's degree, Human Resources Management and Services
Debra Maust's Convergys Experience December 2010 - November 2011
Job Customer Service Associate
Industry Apparel & Fashion
Experience
General Dynamics Information Technology June 2012 - March 2014
Volt November 2011 - May 2012
Convergys December 2010 - November 2011
Arizona Mail Orders April 1985 - August 2009
Skills
Microsoft Word, 10 Key, Microsoft Excel, Inventory Management, Data Entry, Customer Service, Management, Microsoft Office, Purchasing, Training, Windows 7, Human Resources, Word, Excel, Typing, Mac OS, Linux
Education
University of Phoenix 1993 — 1995
Bachelor of Science, Business Administration
General Dynamics Information Technology June 2012 - March 2014
Volt November 2011 - May 2012
Convergys December 2010 - November 2011
Arizona Mail Orders April 1985 - August 2009
Skills
Microsoft Word, 10 Key, Microsoft Excel, Inventory Management, Data Entry, Customer Service, Management, Microsoft Office, Purchasing, Training, Windows 7, Human Resources, Word, Excel, Typing, Mac OS, Linux
Education
University of Phoenix 1993 — 1995
Bachelor of Science, Business Administration
Thomas Portz Thomas Portz's Convergys Experience May 2011 - July 2011
Job Software Engineer in Test at Sorenson Communications
Industry Telecommunications
Experience
Sorenson Communications October 2014 - Present
Sorenson Communications May 2014 - October 2014
Sorenson Communications August 2011 - May 2014
Convergys May 2011 - July 2011
Convergys February 2006 - February 2010
Skills
Mac OS, Testing, Windows, XML, SQL, Python, Robot Framework, Software Development, C++, computer networ, Linux, Firewalls, VoIP, Drupal, Juniper JNCIA-JUNOS, Microsoft Office, Visio, VMware, HTML, CSS, Windows 7, Windows XP Pro, Windows Vista, iOS, Android, Content Filtering, Proxy, Call Centers, Troubleshooting, TCP/IP, Routing, Technical Support, Routers, Hardware, Operating Systems, Switches, Networking
Education
University of Phoenix 2008 — 2010
Bachelor of Science (B.S.), Information Technology, 3.6 of 4.0
Sorenson Communications October 2014 - Present
Sorenson Communications May 2014 - October 2014
Sorenson Communications August 2011 - May 2014
Convergys May 2011 - July 2011
Convergys February 2006 - February 2010
Skills
Mac OS, Testing, Windows, XML, SQL, Python, Robot Framework, Software Development, C++, computer networ, Linux, Firewalls, VoIP, Drupal, Juniper JNCIA-JUNOS, Microsoft Office, Visio, VMware, HTML, CSS, Windows 7, Windows XP Pro, Windows Vista, iOS, Android, Content Filtering, Proxy, Call Centers, Troubleshooting, TCP/IP, Routing, Technical Support, Routers, Hardware, Operating Systems, Switches, Networking
Education
University of Phoenix 2008 — 2010
Bachelor of Science (B.S.), Information Technology, 3.6 of 4.0
Aaron Childers Aaron Childers's Convergys Experience February 1998 - June 1999
Job Senior Enrollment Advisor
Industry Education Management
Experience
University of Phoenix January 2010 - Present
Florida Career College May 2013 - November 2013
University of Phoenix May 2006 - December 2009
University of Phoenix February 2005 - April 2006
University of Phoenix September 2003 - January 2005
LA Fitness February 2002 - August 2003
Cydcor June 2001 - January 2002
Camelback VW Subaru Mazda November 2000 - May 2001
Convergys February 1998 - June 1999
Skills
Higher Education, Adult Education, Admissions, Student Affairs, Staff Development, Leadership Development, Coaching, Public Speaking, Leadership, Team Building, Enrollment Management, Critical Thinking, Recruiting, Customer Service, Marketing, Teaching, Student Recruiting, Organizational..., Training, E-Learning, Program Management, Research, Data Analysis, Management, Interviews, Project Management, Analysis, Career Counseling, Campus, Strategic Planning, Student Financial Aid, Distance Learning, Retaining Customers, Career Development, Resume Writing, Instructional Design, Strategy, Time Management, Academic Advising, Employee Training, Workshop Facilitation, CampusVue, College Recruiting, Academic Administration, Project Coordination, Project Planning, Curriculum Development, Curriculum Design, University Teaching, Customer Retention
Education
University of Phoenix 2012 — 2016
Doctor of Business Administration, Business Administration and Management, Post-Graduate
Western International University 2010 — 2011
MA, Innovative Leadership
University of Phoenix 2006 — 2008
MBA, Business Administration
Western International University 2005 — 2007
BA, Human Resource Management
Utah State University 1995 — 2005
BS, Psychology
University of Phoenix January 2010 - Present
Florida Career College May 2013 - November 2013
University of Phoenix May 2006 - December 2009
University of Phoenix February 2005 - April 2006
University of Phoenix September 2003 - January 2005
LA Fitness February 2002 - August 2003
Cydcor June 2001 - January 2002
Camelback VW Subaru Mazda November 2000 - May 2001
Convergys February 1998 - June 1999
Skills
Higher Education, Adult Education, Admissions, Student Affairs, Staff Development, Leadership Development, Coaching, Public Speaking, Leadership, Team Building, Enrollment Management, Critical Thinking, Recruiting, Customer Service, Marketing, Teaching, Student Recruiting, Organizational..., Training, E-Learning, Program Management, Research, Data Analysis, Management, Interviews, Project Management, Analysis, Career Counseling, Campus, Strategic Planning, Student Financial Aid, Distance Learning, Retaining Customers, Career Development, Resume Writing, Instructional Design, Strategy, Time Management, Academic Advising, Employee Training, Workshop Facilitation, CampusVue, College Recruiting, Academic Administration, Project Coordination, Project Planning, Curriculum Development, Curriculum Design, University Teaching, Customer Retention
Education
University of Phoenix 2012 — 2016
Doctor of Business Administration, Business Administration and Management, Post-Graduate
Western International University 2010 — 2011
MA, Innovative Leadership
University of Phoenix 2006 — 2008
MBA, Business Administration
Western International University 2005 — 2007
BA, Human Resource Management
Utah State University 1995 — 2005
BS, Psychology
Adam Wisden Adam Wisden's Convergys Experience October 2001 - February 2002
Job Student at Law
Industry Legal Services
Experience
Arizona Summit Law School - Center For Community Justice Services Legal Clinic Programs September 2013 - December 2013
DeConcini McDonald Yetwin & Lacy, P.C. January 2013 - May 2013
SmartAdam July 2010 - July 2011
LDS Church January 2006 - July 2011
ITT Technical Institute March 2007 - September 2007
Delta TechOps April 2005 - January 2006
Siemens April 2004 - November 2004
Wavelink August 2003 - April 2004
Stevens-Henager College March 2002 - August 2002
Convergys October 2001 - February 2002
Skills
Networking, Troubleshooting, Windows, XP, Servers, Customer Service, Cisco Technologies, Legal Research, Training, Network Security, Analysis, Microsoft Office, PowerPoint, Westlaw, Teaching, Computer Hardware, DNS, Problem Solving, Microsoft Word, Microsoft Excel, Public Speaking, Social Networking, HTML, Network Administration, Wireless Networking, Linux, Outlook, Family Law, Personal Injury, Orders of Protection, Criminal Law, Contract Law, Mediation, Alternative Dispute..., Legal Documents, Legal Writing, Social Media, Social Marketing, ITIL, HDI, CCNA, Security+, Computer Security, Microsoft Operating..., SEO, Windows XP, Technical Support, Time Management, Research, Management
Education
Arizona Summit Law School 2011 — 2015
Juris Doctor (J.D.), Student at Law
University of Phoenix 2003 — 2005
M.S., Computer Information Systems, 3.76
Stevens~Henager College 2001 — 2003
B.S., Computer Science, 3.95
Arizona Summit Law School - Center For Community Justice Services Legal Clinic Programs September 2013 - December 2013
DeConcini McDonald Yetwin & Lacy, P.C. January 2013 - May 2013
SmartAdam July 2010 - July 2011
LDS Church January 2006 - July 2011
ITT Technical Institute March 2007 - September 2007
Delta TechOps April 2005 - January 2006
Siemens April 2004 - November 2004
Wavelink August 2003 - April 2004
Stevens-Henager College March 2002 - August 2002
Convergys October 2001 - February 2002
Skills
Networking, Troubleshooting, Windows, XP, Servers, Customer Service, Cisco Technologies, Legal Research, Training, Network Security, Analysis, Microsoft Office, PowerPoint, Westlaw, Teaching, Computer Hardware, DNS, Problem Solving, Microsoft Word, Microsoft Excel, Public Speaking, Social Networking, HTML, Network Administration, Wireless Networking, Linux, Outlook, Family Law, Personal Injury, Orders of Protection, Criminal Law, Contract Law, Mediation, Alternative Dispute..., Legal Documents, Legal Writing, Social Media, Social Marketing, ITIL, HDI, CCNA, Security+, Computer Security, Microsoft Operating..., SEO, Windows XP, Technical Support, Time Management, Research, Management
Education
Arizona Summit Law School 2011 — 2015
Juris Doctor (J.D.), Student at Law
University of Phoenix 2003 — 2005
M.S., Computer Information Systems, 3.76
Stevens~Henager College 2001 — 2003
B.S., Computer Science, 3.95
Felicia Heath Felicia Heath's Convergys Experience July 2007 - March 2010
Job Enrollment Advisor
Industry Higher Education
Experience
University of Phoenix March 2010 - Present
Convergys July 2007 - March 2010
Tucson College June 2005 - January 2007
Skills
Critical Thinking, Organizational..., Counseling, Staff Development, Public Speaking, Sales Presentations, Educational Leadership, Project Planning, Creative Strategy, Motivational..., Admissions, Community Organizing
Education
University of Phoenix
Associate of Arts (AA), Psychology
University of Phoenix
Bachelor of Science in Business, Human Resource Management
University of Phoenix March 2010 - Present
Convergys July 2007 - March 2010
Tucson College June 2005 - January 2007
Skills
Critical Thinking, Organizational..., Counseling, Staff Development, Public Speaking, Sales Presentations, Educational Leadership, Project Planning, Creative Strategy, Motivational..., Admissions, Community Organizing
Education
University of Phoenix
Associate of Arts (AA), Psychology
University of Phoenix
Bachelor of Science in Business, Human Resource Management
Darius Harley Darius Harley's Convergys Experience February 2014 - October 2014
Job tower tech II at Supernova Telecom
Industry Renewables & Environment
Experience
Supernova Telecom October 2014 - Present
Convergys February 2014 - October 2014
Juhl Tower Services July 2013 - November 2013
OneSource Building Technologies April 2013 - July 2013
4G Communications Inc. January 2013 - February 2013
Northwest Renewable Energy Institute July 2012 - December 2012
Fuel Profesional Casting Service March 2012 - June 2012
Iona Works LLC December 2010 - February 2012
Genesis Youth and Family Services 2009 - 2010
Westin Hotels & Resorts April 2008 - February 2009
Skills
Electrical..., Torque, Gearboxes, Hydraulics, PLC Ladder Logic, Electrical Safety, Electrical Equipment, Mechanical Inspection, Laser Alignment, Schematic, Tower Climbing, Technical Writing, Customer Satisfaction, Accounting, Accounts Payable, Accounts Receivable, Troubleshooting, Bookkeeping, PLC, PLC Programming, Customer Service, World Class Customer..., Renewable Energy, Wind Turbines, Training, Inspection, Turbines, Electricians, Power Generation, Leadership, Wind, Sustainable Energy, Forklift Operator, Microsoft Word, Team Building, PowerPoint, First Aid, Software Documentation, Microsoft Office, Teamwork, Energy, Heavy Equipment, Inventory Management, Multimeter, Microsoft Excel, Testing, Time Management
Education
Northwest Renewable Energy Institute 2012 — 2012
Wind Turbine Technician, Wind Turbine Technology
University of Phoenix 2010 — 2011
Accounting and Finance
Phillip O. Berry Academy of Technology 2002 — 2005
HS Diploma, Mechanical Engineering
Supernova Telecom October 2014 - Present
Convergys February 2014 - October 2014
Juhl Tower Services July 2013 - November 2013
OneSource Building Technologies April 2013 - July 2013
4G Communications Inc. January 2013 - February 2013
Northwest Renewable Energy Institute July 2012 - December 2012
Fuel Profesional Casting Service March 2012 - June 2012
Iona Works LLC December 2010 - February 2012
Genesis Youth and Family Services 2009 - 2010
Westin Hotels & Resorts April 2008 - February 2009
Skills
Electrical..., Torque, Gearboxes, Hydraulics, PLC Ladder Logic, Electrical Safety, Electrical Equipment, Mechanical Inspection, Laser Alignment, Schematic, Tower Climbing, Technical Writing, Customer Satisfaction, Accounting, Accounts Payable, Accounts Receivable, Troubleshooting, Bookkeeping, PLC, PLC Programming, Customer Service, World Class Customer..., Renewable Energy, Wind Turbines, Training, Inspection, Turbines, Electricians, Power Generation, Leadership, Wind, Sustainable Energy, Forklift Operator, Microsoft Word, Team Building, PowerPoint, First Aid, Software Documentation, Microsoft Office, Teamwork, Energy, Heavy Equipment, Inventory Management, Multimeter, Microsoft Excel, Testing, Time Management
Education
Northwest Renewable Energy Institute 2012 — 2012
Wind Turbine Technician, Wind Turbine Technology
University of Phoenix 2010 — 2011
Accounting and Finance
Phillip O. Berry Academy of Technology 2002 — 2005
HS Diploma, Mechanical Engineering
Blake Alan Hanley Blake Alan Hanley's Convergys Experience September 2008 - July 2012
Job Director of Digital Media at Best Coupons Magazine
Industry Information Technology and Services
Experience
Best Coupons Magazine November 2014 - Present
Blake-IT November 2013 - Present
Idera Software February 2014 - November 2014
Idera Software July 2012 - January 2014
Convergys September 2008 - July 2012
Convergys March 2003 - August 2008
Convergys June 2001 - March 2003
Convergys September 2000 - June 2001
Youth Programs of Texas April 1999 - June 2001
Albertsons August 1996 - June 1999
Skills
Call Center, Customer Relations, Computer Hardware, Active Directory, Servers, Customer Service, Supervisory Skills, Troubleshooting, Operating Systems, Telecommunications, Microsoft Office, Problem Solving, System Administration, Technical Support, Software Documentation, Management, Customer Satisfaction, Quality Assurance, SQL, Network Administration, Team Leadership, Windows 7, Process Improvement, Project Management, Technical Training, Testing, Call Centers, Sla, Windows, Change Management, Vendor Management, Windows Server, Team Management, Project Planning, Linux, Service Delivery, Leadership, Requirements Analysis, Networking, Virtualization, Security, Cloud Computing, Network Security, Integration, ITIL, XP, Business Analysis, Microsoft Exchange, SharePoint, Visio
Education
University of Phoenix 2004 — 2006
BS, Information Technology, 3.95 GPA
Best Coupons Magazine November 2014 - Present
Blake-IT November 2013 - Present
Idera Software February 2014 - November 2014
Idera Software July 2012 - January 2014
Convergys September 2008 - July 2012
Convergys March 2003 - August 2008
Convergys June 2001 - March 2003
Convergys September 2000 - June 2001
Youth Programs of Texas April 1999 - June 2001
Albertsons August 1996 - June 1999
Skills
Call Center, Customer Relations, Computer Hardware, Active Directory, Servers, Customer Service, Supervisory Skills, Troubleshooting, Operating Systems, Telecommunications, Microsoft Office, Problem Solving, System Administration, Technical Support, Software Documentation, Management, Customer Satisfaction, Quality Assurance, SQL, Network Administration, Team Leadership, Windows 7, Process Improvement, Project Management, Technical Training, Testing, Call Centers, Sla, Windows, Change Management, Vendor Management, Windows Server, Team Management, Project Planning, Linux, Service Delivery, Leadership, Requirements Analysis, Networking, Virtualization, Security, Cloud Computing, Network Security, Integration, ITIL, XP, Business Analysis, Microsoft Exchange, SharePoint, Visio
Education
University of Phoenix 2004 — 2006
BS, Information Technology, 3.95 GPA
Lou Leporace Lou Leporace's Convergys Experience January 2002 - December 2003
Job Director Strategic Alliances at Ericsson
Industry Internet
Experience
Ericsson September 2014 - Present
Shark Mountain November 2001 - Present
BroadVision February 2013 - September 2014
Dolby Laboratories March 2006 - February 2010
Auspice, Corp. March 2005 - February 2006
Convergys January 2002 - December 2003
Kaseya July 2000 - October 2001
Excite@Home December 1996 - July 2000
Novell June 1989 - November 1996
SAC July 1986 - June 1989
Skills
Product Management, Strategic Partnerships, Strategic Planning, Executive Management, Mergers, Social Media, Audio, Broadband, Business Development, Marketing, Sound, SaaS, Cloud Computing, CRM, Competitive Analysis, Program Management, Lead Generation, Business Planning, Telecommunications, Mobile Devices, Leadership, Management, Networking, Business Strategy, Product Development, Entrepreneurship, Mergers & Acquisitions, VoIP, Integration, Outsourcing, Team Leadership, Start-ups, New Business Development, Marketing Strategy, Product Marketing, Go-to-market Strategy, Enterprise Software, Demand Generation, Wireless, Strategy, Social Media Marketing, Managed Services, Professional Services, Cross-functional Team..., Enology, Software Development, Solution Selling, IPTV, Sales, Analytics
Education
University of Pittsburgh 1976 — 1981
BS Physics
Chartiers Valley 1973 — 1976
Ericsson September 2014 - Present
Shark Mountain November 2001 - Present
BroadVision February 2013 - September 2014
Dolby Laboratories March 2006 - February 2010
Auspice, Corp. March 2005 - February 2006
Convergys January 2002 - December 2003
Kaseya July 2000 - October 2001
Excite@Home December 1996 - July 2000
Novell June 1989 - November 1996
SAC July 1986 - June 1989
Skills
Product Management, Strategic Partnerships, Strategic Planning, Executive Management, Mergers, Social Media, Audio, Broadband, Business Development, Marketing, Sound, SaaS, Cloud Computing, CRM, Competitive Analysis, Program Management, Lead Generation, Business Planning, Telecommunications, Mobile Devices, Leadership, Management, Networking, Business Strategy, Product Development, Entrepreneurship, Mergers & Acquisitions, VoIP, Integration, Outsourcing, Team Leadership, Start-ups, New Business Development, Marketing Strategy, Product Marketing, Go-to-market Strategy, Enterprise Software, Demand Generation, Wireless, Strategy, Social Media Marketing, Managed Services, Professional Services, Cross-functional Team..., Enology, Software Development, Solution Selling, IPTV, Sales, Analytics
Education
University of Pittsburgh 1976 — 1981
BS Physics
Chartiers Valley 1973 — 1976
Alberta Howrd-Huggins Alberta Howrd-Huggins's Convergys Experience January 1996 - Present
Job Training Delivery Manager
Industry Outsourcing/Offshoring
Experience
Convergys January 1996 - Present
United Education Institute January 2008 - July 2012
Skills
Adult Education, Instructional Design, Coaching, Customer Service, Performance Consulting, Customer Satisfaction, Call Center, Training Delivery, Teamwork, Performance Management, E-Learning, Needs Analysis, Blended Learning, Performance Improvement, Training, Process Improvement, Call Centers, Organizational..., Outsourcing, BPO, Soft Skills, Training Needs Analysis, Employee Training, Workforce Management, Employee Engagement, Learning Management, Onboarding, Talent Management, Customer Experience, Leadership Development, Vendor Management, Instructor-led Training, Succession Planning, Contact Centers, Learning Management..., Employee Relations, Workforce Planning, Call Center Development, Change Management, Career Development, Captivate, ADDIE, Workshop Facilitation, Organizational..., Human Resources, Organizational Learning, Interviews, HRIS, Talent Acquisition, Feedback
Education
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General
Convergys January 1996 - Present
United Education Institute January 2008 - July 2012
Skills
Adult Education, Instructional Design, Coaching, Customer Service, Performance Consulting, Customer Satisfaction, Call Center, Training Delivery, Teamwork, Performance Management, E-Learning, Needs Analysis, Blended Learning, Performance Improvement, Training, Process Improvement, Call Centers, Organizational..., Outsourcing, BPO, Soft Skills, Training Needs Analysis, Employee Training, Workforce Management, Employee Engagement, Learning Management, Onboarding, Talent Management, Customer Experience, Leadership Development, Vendor Management, Instructor-led Training, Succession Planning, Contact Centers, Learning Management..., Employee Relations, Workforce Planning, Call Center Development, Change Management, Career Development, Captivate, ADDIE, Workshop Facilitation, Organizational..., Human Resources, Organizational Learning, Interviews, HRIS, Talent Acquisition, Feedback
Education
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General
Latonya Howard Latonya Howard's Convergys Experience March 2006 - August 2008
Job
Industry Consumer Services
Experience
Disney Parks & Resorts October 2013 - January 2015
Connextions September 2008 - August 2013
Convergys March 2006 - August 2008
Skills
Customer Service, Call Centers, Microsoft Office, Troubleshooting, Data Entry, Healthcare Reimbursement, Healthcare, Medicare, Typing, Employee Benefits, Health Insurance, Lotus Notes, Teaching, Microsoft Excel, Microsoft Word, Windows, English, PowerPoint, Research, Outlook
Education
University of Phoenix 2013 — 2017
Bachelor of Science (BS), Psychology
Apopka High School 1996 — 2000
Disney Parks & Resorts October 2013 - January 2015
Connextions September 2008 - August 2013
Convergys March 2006 - August 2008
Skills
Customer Service, Call Centers, Microsoft Office, Troubleshooting, Data Entry, Healthcare Reimbursement, Healthcare, Medicare, Typing, Employee Benefits, Health Insurance, Lotus Notes, Teaching, Microsoft Excel, Microsoft Word, Windows, English, PowerPoint, Research, Outlook
Education
University of Phoenix 2013 — 2017
Bachelor of Science (BS), Psychology
Apopka High School 1996 — 2000
Christian Strama, CSD, CSM's Convergys Experience April 1997 - July 2005
Job Software Engineering Leader, Agile Professional, Web Developer
Industry Information Technology and Services
Experience
Connections Academy April 2014 - Present
Connections Academy August 2013 - March 2014
Success For All Foundation October 2008 - August 2013
Benelogic, LLC March 2007 - August 2008
TimeShareWare July 2005 - January 2007
Convergys April 1997 - July 2005
Convergys February 1996 - March 1997
Packard Bell April 1995 - January 1996
The Maryland Insurance Group April 1994 - July 1994
Skills
Microsoft SQL Server, .NET, ASP.NET, C#, XML, ASP.NET MVC, MVC Architecture, Agile Methodologies, jQuery, Visual Studio, Web Services, Software Development, ASP.NET AJAX, ADO.NET, SQL, JavaScript, Databases, Scrum, AJAX
Education
University of Phoenix 1996 — 1998
Bachelor's Degree, Computer Information Systems
Certified Careers Institute 1994 — 1995
Certificate of Computer Programming, Computer Programming
Villa Julie College 1992 — 1994
Associate's Degree, Computer Information Systems
Connections Academy April 2014 - Present
Connections Academy August 2013 - March 2014
Success For All Foundation October 2008 - August 2013
Benelogic, LLC March 2007 - August 2008
TimeShareWare July 2005 - January 2007
Convergys April 1997 - July 2005
Convergys February 1996 - March 1997
Packard Bell April 1995 - January 1996
The Maryland Insurance Group April 1994 - July 1994
Skills
Microsoft SQL Server, .NET, ASP.NET, C#, XML, ASP.NET MVC, MVC Architecture, Agile Methodologies, jQuery, Visual Studio, Web Services, Software Development, ASP.NET AJAX, ADO.NET, SQL, JavaScript, Databases, Scrum, AJAX
Education
University of Phoenix 1996 — 1998
Bachelor's Degree, Computer Information Systems
Certified Careers Institute 1994 — 1995
Certificate of Computer Programming, Computer Programming
Villa Julie College 1992 — 1994
Associate's Degree, Computer Information Systems
Kirsten Rodriguez's Convergys Experience 2009 - 2010
Job Food Safety Coordinator at Long & Scott Farms, Inc.
Industry Farming
Experience
Long & Scott Farms, Inc. August 2011 - Present
Convergys 2009 - 2010
Skills
Food Safety, Food, Agriculture, Agribusiness, Microsoft Office, Customer Service, Supply Chain, Inventory Management, Team Building, Purchasing
Education
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Long & Scott Farms, Inc. August 2011 - Present
Convergys 2009 - 2010
Skills
Food Safety, Food, Agriculture, Agribusiness, Microsoft Office, Customer Service, Supply Chain, Inventory Management, Team Building, Purchasing
Education
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Amber Vigil Amber Vigil's Convergys Experience September 2005 - January 2006
Job Office Administrator
Industry Health, Wellness and Fitness
Experience
Ultimate Staffing March 2014 - May 2014
Law offices of Simonson and Olson February 2012 - April 2013
Talk2Rep Call Centers July 2012 - August 2012
Oxygen Development/SkillStorm April 2010 - April 2011
Oxygen Development/SkillStorm April 2009 - April 2010
2009 November 2008 - April 2009
PepBoys Auto February 2006 - November 2008
Pepboys Auto February 2006 - November 2008
Convergys September 2005 - January 2006
Skills
Microsoft Office, Great People Skills, Professional..., Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Teamwork, Outlook, Software Documentation, Research, Data Analysis, Healthcare, Filing, Team Leadership, Inventory Management, Leadership, Public Speaking, Process Scheduler, Analysis, Quality Assurance, Data Entry, Process Improvement, Telephone Skills, Windows, Customer Satisfaction, Sales, Administrative..., Operations Management, Spreadsheets, Call Centers, Account Management, Provider Relations, Office Management, Customer Service..., English, Critical Thinking, ICD-9, Forecasting, Phone Etiquette, Appointment Scheduling, Office Administration, HMO, Medisoft, Cosmetics, Employee Training, Spanish, Beauty Industry, Product Development
Education
University of Phoenix-South Florida Campus 2013 — 2015
Bachelor's degree, healthcare administration- healthcare management
University of Phoenix-South Florida Campus 2011 — 2013
Associate of Arts (AA), Healthcare Administration
Coconut Creek High School 2001 — 2004
High School Diploma, Basic
coral springs high school 2000 — 2001
none
Coconut Creek High School
High School Diploma
University of Phoenix
Healthcare AdministrationDegree
Ultimate Staffing March 2014 - May 2014
Law offices of Simonson and Olson February 2012 - April 2013
Talk2Rep Call Centers July 2012 - August 2012
Oxygen Development/SkillStorm April 2010 - April 2011
Oxygen Development/SkillStorm April 2009 - April 2010
2009 November 2008 - April 2009
PepBoys Auto February 2006 - November 2008
Pepboys Auto February 2006 - November 2008
Convergys September 2005 - January 2006
Skills
Microsoft Office, Great People Skills, Professional..., Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Teamwork, Outlook, Software Documentation, Research, Data Analysis, Healthcare, Filing, Team Leadership, Inventory Management, Leadership, Public Speaking, Process Scheduler, Analysis, Quality Assurance, Data Entry, Process Improvement, Telephone Skills, Windows, Customer Satisfaction, Sales, Administrative..., Operations Management, Spreadsheets, Call Centers, Account Management, Provider Relations, Office Management, Customer Service..., English, Critical Thinking, ICD-9, Forecasting, Phone Etiquette, Appointment Scheduling, Office Administration, HMO, Medisoft, Cosmetics, Employee Training, Spanish, Beauty Industry, Product Development
Education
University of Phoenix-South Florida Campus 2013 — 2015
Bachelor's degree, healthcare administration- healthcare management
University of Phoenix-South Florida Campus 2011 — 2013
Associate of Arts (AA), Healthcare Administration
Coconut Creek High School 2001 — 2004
High School Diploma, Basic
coral springs high school 2000 — 2001
none
Coconut Creek High School
High School Diploma
University of Phoenix
Healthcare AdministrationDegree
Dominique Carlson Dominique Carlson's Convergys Experience 1994 - 2000
Job OnSite.com We Move Leasing Online. Specializing in Lead Management, Online Application, EPayment, Screening, ESign
Industry Real Estate
Experience
On-Site.com December 2013 - Present
EWGA Palm Beach County 2012 - April 2014
Wallace Consulting 2009 - December 2013
Rust Consulting 2007 - 2009
Prosodie Interactive 2003 - 2007
ComTec, Inc. 2000 - 2003
Convergys 1994 - 2000
Cox Communications 1987 - 1994
Skills
Solution Selling, Pre/Post Sales Engineers, Technical Training, Project Management, CRM, Software Implementation, Statement Presentation, IVR, ACD, CTI, Salesforce.com, Sales Presentations, Consulting, Windows, Mac, Manage Client..., Leadership
Education
University of Phoenix
Bachelor of Science (B.S.), Business Management
On-Site.com December 2013 - Present
EWGA Palm Beach County 2012 - April 2014
Wallace Consulting 2009 - December 2013
Rust Consulting 2007 - 2009
Prosodie Interactive 2003 - 2007
ComTec, Inc. 2000 - 2003
Convergys 1994 - 2000
Cox Communications 1987 - 1994
Skills
Solution Selling, Pre/Post Sales Engineers, Technical Training, Project Management, CRM, Software Implementation, Statement Presentation, IVR, ACD, CTI, Salesforce.com, Sales Presentations, Consulting, Windows, Mac, Manage Client..., Leadership
Education
University of Phoenix
Bachelor of Science (B.S.), Business Management
Eli Fillmore's Convergys Experience 2002 - 2005
Job Voice of the Customer Expert
Industry Research
Experience
InMoment February 2012 - Present
Morgan Stanley Smith Barney July 2010 - February 2012
Kelly Services 2009 - 2010
CVS Caremark Corporation 2005 - 2009
Convergys 2002 - 2005
Fidelity Investments 1993 - 2002
Skills
Call Center, Process Improvement, Customer Experience, Customer Satisfaction, Workforce Management, Vendor Management, Customer Service, Operations Management, IVR, Outsourcing, Account Management, Strategic Planning, Team Leadership, Team Building, Customer Retention, CRM, Call Centers, Business Analysis, Software Documentation, Sales Management, ACD, Management, Program Management, Strategy, Leadership, Start-ups, Sales, New Business Development, Troubleshooting, ACD Management, CTI, Client Services
Education
University of Phoenix 2001 — 2005
Computer Science
Murray High School 1989 — 1991
InMoment February 2012 - Present
Morgan Stanley Smith Barney July 2010 - February 2012
Kelly Services 2009 - 2010
CVS Caremark Corporation 2005 - 2009
Convergys 2002 - 2005
Fidelity Investments 1993 - 2002
Skills
Call Center, Process Improvement, Customer Experience, Customer Satisfaction, Workforce Management, Vendor Management, Customer Service, Operations Management, IVR, Outsourcing, Account Management, Strategic Planning, Team Leadership, Team Building, Customer Retention, CRM, Call Centers, Business Analysis, Software Documentation, Sales Management, ACD, Management, Program Management, Strategy, Leadership, Start-ups, Sales, New Business Development, Troubleshooting, ACD Management, CTI, Client Services
Education
University of Phoenix 2001 — 2005
Computer Science
Murray High School 1989 — 1991
Marah Lacey-Woods Marah Lacey-Woods's Convergys Experience March 2014 - September 2014
Job Solutions Engineer
Industry Telecommunications
Experience
Bright House Networks September 2014 - February 2015
Family Dollar December 2012 - December 2014
Convergys March 2014 - September 2014
Tiffany & Co. August 2011 - February 2012
Stop-N-Shop September 2010 - May 2011
Frontier Communications March 2010 - September 2010
Salon Valeria January 2005 - May 2008
Skills
Typing, Telecommunications, Public Speaking, PowerPoint, Photoshop, Customer Service, Customer Satisfaction, Customer Focus, Access, Filing, Fireworks, Problem Solving, Team Building, Team Leadership, Leadership Development, Distribution, Excel, Event Planning, Fundraising, Graphic Design, Hiring, Microsoft Office, Social Networking, Non-profits, Outlook, Photography, Quality Assurance, Research, Troubleshooting, Word, Windows, Writing, Web Design, Wireless, Training, Management, Sales, Marketing, Leadership, Program Management
Education
University of Phoenix 2011 — 2014
Associates, Psychology
Pine Ridge High School - 2009 2005 — 2009
High School Diploma, High School/Secondary Diplomas and Certificates
Bright House Networks September 2014 - February 2015
Family Dollar December 2012 - December 2014
Convergys March 2014 - September 2014
Tiffany & Co. August 2011 - February 2012
Stop-N-Shop September 2010 - May 2011
Frontier Communications March 2010 - September 2010
Salon Valeria January 2005 - May 2008
Skills
Typing, Telecommunications, Public Speaking, PowerPoint, Photoshop, Customer Service, Customer Satisfaction, Customer Focus, Access, Filing, Fireworks, Problem Solving, Team Building, Team Leadership, Leadership Development, Distribution, Excel, Event Planning, Fundraising, Graphic Design, Hiring, Microsoft Office, Social Networking, Non-profits, Outlook, Photography, Quality Assurance, Research, Troubleshooting, Word, Windows, Writing, Web Design, Wireless, Training, Management, Sales, Marketing, Leadership, Program Management
Education
University of Phoenix 2011 — 2014
Associates, Psychology
Pine Ridge High School - 2009 2005 — 2009
High School Diploma, High School/Secondary Diplomas and Certificates
Stephanie Hinson's Convergys Experience October 2011 - Present
Job Business Manager, Convergys
Industry Telecommunications
Experience
Convergys October 2011 - Present
Convergys March 2008 - October 2011
Convergys August 2006 - March 2008
Convergys October 2004 - August 2006
Skills
Call Centers, Service Delivery, Operations Management, Workforce Management, Outsourcing, Process Improvement, Team Management, Customer Satisfaction, Transition Management, Contact Centers, Customer Experience, Performance Management, Telecommunications, Management, Customer Service, Six Sigma, Change Management, Quality Assurance, Team Leadership, Project Management, Coaching, Operational Excellence, Leadership, Business Process...
Education
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Festus Senior High School 1999 — 2003
General Education
Convergys October 2011 - Present
Convergys March 2008 - October 2011
Convergys August 2006 - March 2008
Convergys October 2004 - August 2006
Skills
Call Centers, Service Delivery, Operations Management, Workforce Management, Outsourcing, Process Improvement, Team Management, Customer Satisfaction, Transition Management, Contact Centers, Customer Experience, Performance Management, Telecommunications, Management, Customer Service, Six Sigma, Change Management, Quality Assurance, Team Leadership, Project Management, Coaching, Operational Excellence, Leadership, Business Process...
Education
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Festus Senior High School 1999 — 2003
General Education
Regenia Hicks Regenia Hicks's Convergys Experience 2003 - 2010
Job Senior Quality Analyst with Dell OKC
Industry Information Technology and Services
Experience
Dell StudentUniversity of PheonixSeptember 2010 - Present
Oklahoma State Fair Inc. April 2012 - July 2012
Sprint April 2010 - June 2012
Convergys 2003 - 2010
Skills
Customer Service..., Complaint Management, Creative Problem Solving, Critical Thinking, Microsoft Office, Multitasking Skills, Organizational..., Organizational..., Handle Multiple..., Account Management, Client Relations Skills, Customer Service, Customer Satisfaction, Customer Retention, Team Building, Team Leadership, Active Listening, Emotional Intelligence, Transformational..., Soft Skills, Public Speaking, 10 Key, Proficient Typing Skills, Computer Proficiency, Calendaring, Coordination, Problem Solving, Employee Training, Training, Coaching, Call Centers
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Psychology
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Psychology
Dell StudentUniversity of PheonixSeptember 2010 - Present
Oklahoma State Fair Inc. April 2012 - July 2012
Sprint April 2010 - June 2012
Convergys 2003 - 2010
Skills
Customer Service..., Complaint Management, Creative Problem Solving, Critical Thinking, Microsoft Office, Multitasking Skills, Organizational..., Organizational..., Handle Multiple..., Account Management, Client Relations Skills, Customer Service, Customer Satisfaction, Customer Retention, Team Building, Team Leadership, Active Listening, Emotional Intelligence, Transformational..., Soft Skills, Public Speaking, 10 Key, Proficient Typing Skills, Computer Proficiency, Calendaring, Coordination, Problem Solving, Employee Training, Training, Coaching, Call Centers
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Psychology
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Psychology
Richard Blake Richard Blake's Convergys Experience July 2013 - Present
Job Customer Retention Supervisor at Convergys
Industry Retail
Experience
Convergys July 2013 - Present
Museum of Ancient Life August 2012 - Present
Deseret Industries January 2013 - October 2013
LDS Employment Center April 2013 - May 2013
Devcon Security April 2012 - November 2012
Office of Congressman Jason Chaffetz January 2012 - April 2012
Governor Gary Herbert's Re-Election Campaign September 2011 - December 2011
American Red Cross Greater Salt Lake Area Chapter June 2011 - December 2011
National Governors Association June 2011 - June 2011
Walmart July 2002 - April 2011
Skills
Microsoft Office, Public Speaking, PowerPoint, Microsoft Excel, Microsoft Word, Research, Customer Service, Social Media, Teamwork, Editing, Access, Outlook, Social Networking, Creative Writing, Poetry, Typing, Study Abroad Programs, British Literature, British history, Policy Analysis, Political Science, Irish Literature, American Literature, Folklore, Travel Writing, American History, MLA style, Chicago Style, AP Style, Human Resources, Critical Thinking, Facebook, Time Management, Data Entry, Retail, Leadership, Program Management, Press Releases, Sales, Interviews, Networking, Telephone Skills, Employee Training, Customer Satisfaction, Event Planning, Team Leadership, Customer Retention, Inventory Management, Team Building, Leadership Development
Education
Utah Valley University 1996 — 2011
Bachelor of Science (B.S.), English Literature (British and Commonwealth)
University of Phoenix 2005 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
Convergys July 2013 - Present
Museum of Ancient Life August 2012 - Present
Deseret Industries January 2013 - October 2013
LDS Employment Center April 2013 - May 2013
Devcon Security April 2012 - November 2012
Office of Congressman Jason Chaffetz January 2012 - April 2012
Governor Gary Herbert's Re-Election Campaign September 2011 - December 2011
American Red Cross Greater Salt Lake Area Chapter June 2011 - December 2011
National Governors Association June 2011 - June 2011
Walmart July 2002 - April 2011
Skills
Microsoft Office, Public Speaking, PowerPoint, Microsoft Excel, Microsoft Word, Research, Customer Service, Social Media, Teamwork, Editing, Access, Outlook, Social Networking, Creative Writing, Poetry, Typing, Study Abroad Programs, British Literature, British history, Policy Analysis, Political Science, Irish Literature, American Literature, Folklore, Travel Writing, American History, MLA style, Chicago Style, AP Style, Human Resources, Critical Thinking, Facebook, Time Management, Data Entry, Retail, Leadership, Program Management, Press Releases, Sales, Interviews, Networking, Telephone Skills, Employee Training, Customer Satisfaction, Event Planning, Team Leadership, Customer Retention, Inventory Management, Team Building, Leadership Development
Education
Utah Valley University 1996 — 2011
Bachelor of Science (B.S.), English Literature (British and Commonwealth)
University of Phoenix 2005 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
cassidy heiner cassidy heiner's Convergys Experience May 2003 - November 2004
Job homemaker
Industry Veterinary
Experience
Stay at home mom 2006 - Present
4-H October 2012 - February 2013
McDonalds UAE December 2005 - April 2006
Convergys May 2003 - November 2004
Skills
Animals, Microsoft Office, Organization, Fast Learner, OnTime, Computers, PowerPoint, Ten Key, Retail, Process Scheduler, Multi Tasking, Customer Satisfaction, Cashiering, Switchboard Operator, Microsoft Word, Problem Solving, Microsoft Excel, Event Planning, Teamwork, Typing, Sales, Management, Outlook, Fax, Office Administration, Customer Service, Volunteering, Data Entry, Inventory Management
Education
University of Phoenix
associate in business, business
Stay at home mom 2006 - Present
4-H October 2012 - February 2013
McDonalds UAE December 2005 - April 2006
Convergys May 2003 - November 2004
Skills
Animals, Microsoft Office, Organization, Fast Learner, OnTime, Computers, PowerPoint, Ten Key, Retail, Process Scheduler, Multi Tasking, Customer Satisfaction, Cashiering, Switchboard Operator, Microsoft Word, Problem Solving, Microsoft Excel, Event Planning, Teamwork, Typing, Sales, Management, Outlook, Fax, Office Administration, Customer Service, Volunteering, Data Entry, Inventory Management
Education
University of Phoenix
associate in business, business
Jeramy Fishel's Convergys Experience April 2011 - November 2013
Job Vice President of Database Marketing, Instinctive Insights
Industry Marketing and Advertising
Experience
Instinctive Insights November 2013 - Present
Convergys April 2011 - November 2013
Convergys June 2009 - June 2011
C.TRAC Information Solutions March 2009 - June 2009
Direct Options July 2002 - March 2009
International Knife & Saw December 1999 - July 2002
Tube Art Displays Inc. February 1999 - November 1999
Boeing January 1998 - February 1999
Skills
Direct Marketing, Account Management, Lead Generation, New Business Development, Market Research, Marketing Strategy, Entrepreneurship, Management, Sales, Marketing, Strategy, Business Intelligence, Customer Experience, Product Management, Leadership, Competitive Analysis, Vendor Management, Email Marketing, Multi-channel Marketing, Analytics, CRM, Strategic Partnerships, Business Development, Salesforce.com, Data Analysis, Team Management, Marketing Research, Cross-functional Team..., Customer Retention, Call Centers, B2B, SaaS, Customer Satisfaction, Outsourcing, Product Marketing, Sales Operations
Education
University of Phoenix 1999 — 2002
Marketing, Marketing
University of Washington 1998 — 1999
General Studies
Western Washington University 1995 — 1998
Management of Information Systems
Mountlake Terrace 1991 — 1995
University of Washington
Instinctive Insights November 2013 - Present
Convergys April 2011 - November 2013
Convergys June 2009 - June 2011
C.TRAC Information Solutions March 2009 - June 2009
Direct Options July 2002 - March 2009
International Knife & Saw December 1999 - July 2002
Tube Art Displays Inc. February 1999 - November 1999
Boeing January 1998 - February 1999
Skills
Direct Marketing, Account Management, Lead Generation, New Business Development, Market Research, Marketing Strategy, Entrepreneurship, Management, Sales, Marketing, Strategy, Business Intelligence, Customer Experience, Product Management, Leadership, Competitive Analysis, Vendor Management, Email Marketing, Multi-channel Marketing, Analytics, CRM, Strategic Partnerships, Business Development, Salesforce.com, Data Analysis, Team Management, Marketing Research, Cross-functional Team..., Customer Retention, Call Centers, B2B, SaaS, Customer Satisfaction, Outsourcing, Product Marketing, Sales Operations
Education
University of Phoenix 1999 — 2002
Marketing, Marketing
University of Washington 1998 — 1999
General Studies
Western Washington University 1995 — 1998
Management of Information Systems
Mountlake Terrace 1991 — 1995
University of Washington
Frances Gonzales Frances Gonzales's Convergys Experience February 2007 - March 2008
Job Student at National American University
Industry Information Technology and Services
Experience
University of Phoenix October 2011 - Present
Convergys February 2007 - March 2008
Smith's Food & Drug October 2006 - January 2007
eTelecare Global Solutions July 2006 - August 2006
Skills
Microsoft Word, Microsoft Excel, Outlook, Troubleshooting, Customer Service, Microsoft Office, Data Entry, PowerPoint, Teamwork, Fax, Windows, Windows 7
Education
University of Phoenix 2011 — 2016
University of Phoenix October 2011 - Present
Convergys February 2007 - March 2008
Smith's Food & Drug October 2006 - January 2007
eTelecare Global Solutions July 2006 - August 2006
Skills
Microsoft Word, Microsoft Excel, Outlook, Troubleshooting, Customer Service, Microsoft Office, Data Entry, PowerPoint, Teamwork, Fax, Windows, Windows 7
Education
University of Phoenix 2011 — 2016
Dennis Tate Dennis Tate's Convergys Experience October 1995 - Present
Job Sr. Manager Global Capacity at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 1995 - Present
Convergys October 1995 - July 2011
Meyerson & Associates August 2005 - November 2006
AOL January 2005 - October 2005
Skills
Workforce Management, Call Center, Vendor Management, Operations Management, Customer Satisfaction, BPO, Process Improvement, Program Management, Transition Management, Service Delivery, Offshoring, Cross-functional Team..., IVR, Customer Relations, Capacity Planning, Team Building, Outsourcing, Hiring, People Management, Customer Experience, Metrics, Client Services, Six Sigma, Data Analysis, Change Management, Performance Management
Education
University of Phoenix
BA, Information System Technology
Convergys October 1995 - Present
Convergys October 1995 - July 2011
Meyerson & Associates August 2005 - November 2006
AOL January 2005 - October 2005
Skills
Workforce Management, Call Center, Vendor Management, Operations Management, Customer Satisfaction, BPO, Process Improvement, Program Management, Transition Management, Service Delivery, Offshoring, Cross-functional Team..., IVR, Customer Relations, Capacity Planning, Team Building, Outsourcing, Hiring, People Management, Customer Experience, Metrics, Client Services, Six Sigma, Data Analysis, Change Management, Performance Management
Education
University of Phoenix
BA, Information System Technology
Betty Dean Betty Dean's Convergys Experience October 2012 - April 2013
Job Customer Services Manager and Assistant to the Executive Director at Frisco School of Music and Performing Arts
Industry Music
Experience
Frisco School of Music May 2013 - Present
Convergys October 2012 - April 2013
Beal Bank October 2008 - January 2010
Beal Service Corporation October 2008 - January 2010
Builders FirstSource, Inc June 2006 - July 2008
US Home Systems December 2005 - June 2006
HBK Investments April 2005 - December 2005
PricewaterhouseCoopers, LP June 2000 - February 2005
PricewaterhouseCoopers May 2000 - February 2005
Voyager Expanded Learning May 1999 - June 2000
Skills
Contract Negotiation, Outlook, Risk Management, Contract Management, PowerPoint, Microsoft Office, Customer Service, Budgets, Leadership, Process Improvement, Management, Microsoft Word, Operations Management, Strategic Planning
Education
USCI 2013 — 2013
Certificate Medical Billing and Coding Specialist, Medical Billing and Coding Specialist
University of Phoenix 2002 — 2004
Bachelor's, Business Management
University of Phoenix 2002 — 2004
Bachelor of Science, Business Management
Frisco School of Music May 2013 - Present
Convergys October 2012 - April 2013
Beal Bank October 2008 - January 2010
Beal Service Corporation October 2008 - January 2010
Builders FirstSource, Inc June 2006 - July 2008
US Home Systems December 2005 - June 2006
HBK Investments April 2005 - December 2005
PricewaterhouseCoopers, LP June 2000 - February 2005
PricewaterhouseCoopers May 2000 - February 2005
Voyager Expanded Learning May 1999 - June 2000
Skills
Contract Negotiation, Outlook, Risk Management, Contract Management, PowerPoint, Microsoft Office, Customer Service, Budgets, Leadership, Process Improvement, Management, Microsoft Word, Operations Management, Strategic Planning
Education
USCI 2013 — 2013
Certificate Medical Billing and Coding Specialist, Medical Billing and Coding Specialist
University of Phoenix 2002 — 2004
Bachelor's, Business Management
University of Phoenix 2002 — 2004
Bachelor of Science, Business Management
James McEwen, MBA/HRM's Convergys Experience January 2003 - November 2005
Job Equipment Rentals & Sales Adler Tank Rentals, a McGrath RentCorp Company
Industry Oil & Energy
Experience
Adler Tank Rentals June 2013 - Present
Ahern Equipment Rentals January 2008 - June 2013
The Home Depot January 2006 - December 2007
Convergys January 2003 - November 2005
Anzen Corporation May 2002 - August 2004
AppleOne Employment Services October 2001 - June 2002
CANICOM/PROTOCOL COMMUNICATIONS September 1998 - October 2001
US Army January 1992 - June 1995
Skills
Direct Sales, Sales Process, Recruiting, Training, Team Leadership, Sales, Business Development, Cold Calling, Marketing, Coaching, Team Building, Employee Relations, Contract Negotiation, Talent Management, Performance Management, Account Management, Strategic Planning, Human Resources, Customer Satisfaction, New Business Development, Sales Presentations, Business Strategy, Marketing Strategy, Salesforce.com, Payroll, Building Relationships, Employee Benefits, Inventory Management, Product Development, Sourcing, Purchasing, Microsoft Office, Business Planning, Leadership Development, Onboarding, PowerPoint, Succession Planning, Organizational..., Interviews, HRIS, Employee Engagement, Technical Recruiting, Construction, College Recruiting, Time Management, Process Improvement, Customer Service, Talent Acquisition, Advertising, Personnel Management
Education
University of Phoenix 2003 — 2005
MBA/HRM, Human Resources Management
University of Phoenix 2000 — 2003
BSB/eBusiness, eBusiness
Weber State University 1997 — 1998
General, General Study
Utah Valley University 1991 — 1992
General, General Study
Adler Tank Rentals June 2013 - Present
Ahern Equipment Rentals January 2008 - June 2013
The Home Depot January 2006 - December 2007
Convergys January 2003 - November 2005
Anzen Corporation May 2002 - August 2004
AppleOne Employment Services October 2001 - June 2002
CANICOM/PROTOCOL COMMUNICATIONS September 1998 - October 2001
US Army January 1992 - June 1995
Skills
Direct Sales, Sales Process, Recruiting, Training, Team Leadership, Sales, Business Development, Cold Calling, Marketing, Coaching, Team Building, Employee Relations, Contract Negotiation, Talent Management, Performance Management, Account Management, Strategic Planning, Human Resources, Customer Satisfaction, New Business Development, Sales Presentations, Business Strategy, Marketing Strategy, Salesforce.com, Payroll, Building Relationships, Employee Benefits, Inventory Management, Product Development, Sourcing, Purchasing, Microsoft Office, Business Planning, Leadership Development, Onboarding, PowerPoint, Succession Planning, Organizational..., Interviews, HRIS, Employee Engagement, Technical Recruiting, Construction, College Recruiting, Time Management, Process Improvement, Customer Service, Talent Acquisition, Advertising, Personnel Management
Education
University of Phoenix 2003 — 2005
MBA/HRM, Human Resources Management
University of Phoenix 2000 — 2003
BSB/eBusiness, eBusiness
Weber State University 1997 — 1998
General, General Study
Utah Valley University 1991 — 1992
General, General Study
Jenice Soheili Jenice Soheili's Convergys Experience April 1998 - December 2002
Job Substitute Teacher at Plano ISD
Industry Computer Software
Experience
Plano ISD August 2014 - Present
Plano ISD August 2014 - Present
PM World Inc September 2012 - Present
Wylie ISD August 2014 - June 2015
Intuit September 2012 - August 2014
ADT Security Services January 2003 - August 2012
Convergys April 1998 - December 2002
Skills
Customer Service, Microsoft Office, Technical Support, Training, Mentoring, Email, Dreamweaver, Wordpress, Data Entry, Lotus Notes, Novell, Citrix Metaframe, Social Media, Windows 7, Windows Vista, Windows XP Pro, Mac OS X, Panagon, Typing, Phone Skills, Call Center, 10 Key, QuickBooks, Mint, Turbo Tax, Avaya, Retail, Cashiering, Supervisory Experience, Lead Management, Editing, Entrepreneurship, Process Improvement, Call Centers, OS X, Outlook, PeopleSoft, Visio, Photoshop, Software Installation, Microsoft Word, Team Building, Employee Benefits, Customer Experience, WordPress, Sales, Telephone Skills
Education
Bethel University 2013 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Texas Teachers Alternative Certification 2012 — 2012
Teachers Certification, Education
University of Phoenix 2009 — 2011
Bachelor of Science (BS), Psychology
University of Phoenix 2007 — 2009
Associate of Arts (AA), Business Administration and Management, General
Plano ISD August 2014 - Present
Plano ISD August 2014 - Present
PM World Inc September 2012 - Present
Wylie ISD August 2014 - June 2015
Intuit September 2012 - August 2014
ADT Security Services January 2003 - August 2012
Convergys April 1998 - December 2002
Skills
Customer Service, Microsoft Office, Technical Support, Training, Mentoring, Email, Dreamweaver, Wordpress, Data Entry, Lotus Notes, Novell, Citrix Metaframe, Social Media, Windows 7, Windows Vista, Windows XP Pro, Mac OS X, Panagon, Typing, Phone Skills, Call Center, 10 Key, QuickBooks, Mint, Turbo Tax, Avaya, Retail, Cashiering, Supervisory Experience, Lead Management, Editing, Entrepreneurship, Process Improvement, Call Centers, OS X, Outlook, PeopleSoft, Visio, Photoshop, Software Installation, Microsoft Word, Team Building, Employee Benefits, Customer Experience, WordPress, Sales, Telephone Skills
Education
Bethel University 2013 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Texas Teachers Alternative Certification 2012 — 2012
Teachers Certification, Education
University of Phoenix 2009 — 2011
Bachelor of Science (BS), Psychology
University of Phoenix 2007 — 2009
Associate of Arts (AA), Business Administration and Management, General
Chip Lilley Chip Lilley's Convergys Experience September 2008 - Present
Job Account Director at Convergys
Industry Telecommunications
Experience
Convergys September 2008 - Present
Skills
Call Center, Telecommunications, SaaS, VoIP, Cloud Computing, CTI, Solution Selling, Product Management, Project Management, IVR, Account Management, Strategic Planning, New Business Development, Call Centers, Professional Services, Outsourcing, Team Management, Direct Sales, Customer Satisfaction, CRM, ACD, Enterprise Software, Customer Experience, Go-to-market Strategy, Contact Centers, Product Marketing, Managed Services, SIP, Telephony, Strategic Partnerships, Analytics, Sales Process, Vendor Management, Avaya, Strategy, Cross-functional Team..., Integration, Selling, Management, Lead Generation, Data Center, Start-ups, Channel Partners, Business Development, Solution Architecture, Mobile Devices, Pre-sales, B2B, Service Delivery, Salesforce.com
Education
University of Pittsburgh 1988 — 1993
BS, Computer Science
Convergys September 2008 - Present
Skills
Call Center, Telecommunications, SaaS, VoIP, Cloud Computing, CTI, Solution Selling, Product Management, Project Management, IVR, Account Management, Strategic Planning, New Business Development, Call Centers, Professional Services, Outsourcing, Team Management, Direct Sales, Customer Satisfaction, CRM, ACD, Enterprise Software, Customer Experience, Go-to-market Strategy, Contact Centers, Product Marketing, Managed Services, SIP, Telephony, Strategic Partnerships, Analytics, Sales Process, Vendor Management, Avaya, Strategy, Cross-functional Team..., Integration, Selling, Management, Lead Generation, Data Center, Start-ups, Channel Partners, Business Development, Solution Architecture, Mobile Devices, Pre-sales, B2B, Service Delivery, Salesforce.com
Education
University of Pittsburgh 1988 — 1993
BS, Computer Science
Nick Larsen Nick Larsen's Convergys Experience 2006 - 2010
Job Sr. Director, Professional Services at inContact
Industry Outsourcing/Offshoring
Experience
inContact July 2014 - Present
inContact January 2013 - Present
inContact July 2011 - February 2013
inContact October 2010 - July 2011
Convergys 2006 - 2010
Convergys 2005 - 2006
Convergys 2004 - 2005
Convergys 2003 - 2004
UNITED STATES ARMY 2002 - 2003
Convergys 1993 - 2002
Skills
Agile Methodologies, Business Development, Business Process, CRM, Call Center, Call Centers, Cloud Computing, Contact Centers, Customer Satisfaction, Enterprise Software, IT Project..., IVR, Integration, Leadership, Management, Management Consulting, Operations Management, Outsourcing, Professional Services, Program Management, Recruiting, SaaS, Sales Operations, Salesforce.com, Start-ups, Strategy, Telecommunications, Training, Vendor Management, Workforce Management
Education
University of Phoenix
MS, Computer Information Systems
University of Phoenix
BS, Business Administration
inContact July 2014 - Present
inContact January 2013 - Present
inContact July 2011 - February 2013
inContact October 2010 - July 2011
Convergys 2006 - 2010
Convergys 2005 - 2006
Convergys 2004 - 2005
Convergys 2003 - 2004
UNITED STATES ARMY 2002 - 2003
Convergys 1993 - 2002
Skills
Agile Methodologies, Business Development, Business Process, CRM, Call Center, Call Centers, Cloud Computing, Contact Centers, Customer Satisfaction, Enterprise Software, IT Project..., IVR, Integration, Leadership, Management, Management Consulting, Operations Management, Outsourcing, Professional Services, Program Management, Recruiting, SaaS, Sales Operations, Salesforce.com, Start-ups, Strategy, Telecommunications, Training, Vendor Management, Workforce Management
Education
University of Phoenix
MS, Computer Information Systems
University of Phoenix
BS, Business Administration
Doug Furness's Convergys Experience 2000 - 2007
Job Manager, Sourcing and Selection at Church of Jesus Christ of Latterday Saints
Industry Human Resources
Experience
Church of Jesus Christ of Latter-day Saints August 2008 - Present
Alorica 2007 - 2008
ITT Technical Institute 2005 - 2007
Convergys 2000 - 2007
Skills
HR Consulting, Organizational Behavior, Recruiting, Talent Management, Employee Relations, Onboarding, Human Resources, Talent Acquisition, College Recruiting, Workforce Planning, Performance Management, Applicant Tracking..., HRIS, Coaching, Resume Writing, Training, Sourcing, Interviews, Technical Recruiting, Career Development, Program Management, Leadership Development, Employee Benefits, Conflict Resolution, Labor Relations, Leadership, SDLC, New Hire Orientations, Personnel Management, Management, Benefits Administration, Organizational..., Team Building, Employee Training, Succession Planning, Operations Management, Organizational..., Call Centers, Employee Engagement, Career Counseling, Temporary Placement, PeopleSoft, HR Policies, Screening, Hiring, Deferred Compensation, Global Talent..., Employment Law, Organizational Design, Job Coaching
Education
University of Phoenix 2001 — 2003
MAOM, Organizational Management
University of Utah 1980 — 1985
B.A., Spanish, Speech Communication
Church of Jesus Christ of Latter-day Saints August 2008 - Present
Alorica 2007 - 2008
ITT Technical Institute 2005 - 2007
Convergys 2000 - 2007
Skills
HR Consulting, Organizational Behavior, Recruiting, Talent Management, Employee Relations, Onboarding, Human Resources, Talent Acquisition, College Recruiting, Workforce Planning, Performance Management, Applicant Tracking..., HRIS, Coaching, Resume Writing, Training, Sourcing, Interviews, Technical Recruiting, Career Development, Program Management, Leadership Development, Employee Benefits, Conflict Resolution, Labor Relations, Leadership, SDLC, New Hire Orientations, Personnel Management, Management, Benefits Administration, Organizational..., Team Building, Employee Training, Succession Planning, Operations Management, Organizational..., Call Centers, Employee Engagement, Career Counseling, Temporary Placement, PeopleSoft, HR Policies, Screening, Hiring, Deferred Compensation, Global Talent..., Employment Law, Organizational Design, Job Coaching
Education
University of Phoenix 2001 — 2003
MAOM, Organizational Management
University of Utah 1980 — 1985
B.A., Spanish, Speech Communication
Scott Shirts's Convergys Experience September 1998 - June 2002
Job Experienced Sales Leader and Management Professional
Industry Medical Devices
Experience
Pacific Pulmonary Services September 2010 - Present
U.S. Cellular October 2008 - July 2010
U.S. Cellular October 2006 - October 2008
Sprint Nextel July 2005 - October 2006
Sprint Nextel November 2002 - June 2005
Arial Wireless June 2002 - November 2002
Convergys September 1998 - June 2002
Skills
Sales, Management, Sales Management, Sales Operations, Leadership, Training, Marketing, Customer Service, Recruiting, Retail, Coaching, Inventory Management, B2B, Marketing Strategy, Time Management, Budgets, Negotiation, Direct Sales, Employee Relations, Customer Experience, Customer Retention, Customer Satisfaction, Project Planning, Sales Process, Strategy
Education
University of Phoenix 2006 — 2007
MBA, Business
Dixie State University 2003 — 2005
BS, Computer Information Technology
Pacific Pulmonary Services September 2010 - Present
U.S. Cellular October 2008 - July 2010
U.S. Cellular October 2006 - October 2008
Sprint Nextel July 2005 - October 2006
Sprint Nextel November 2002 - June 2005
Arial Wireless June 2002 - November 2002
Convergys September 1998 - June 2002
Skills
Sales, Management, Sales Management, Sales Operations, Leadership, Training, Marketing, Customer Service, Recruiting, Retail, Coaching, Inventory Management, B2B, Marketing Strategy, Time Management, Budgets, Negotiation, Direct Sales, Employee Relations, Customer Experience, Customer Retention, Customer Satisfaction, Project Planning, Sales Process, Strategy
Education
University of Phoenix 2006 — 2007
MBA, Business
Dixie State University 2003 — 2005
BS, Computer Information Technology
Tonya Gallo Tonya Gallo's Convergys Experience January 2000 - January 2001
Job Tecnical Support at US Cellular
Industry Public Relations and Communications
Experience
US Cellular February 2013 - Present
US Cellular November 2001 - Present
US Cellular November 2001 - Present
FTD Florists (Personnel Source) January 2002 - November 2002
Convergys January 2000 - January 2001
Comm.Comm January 1999 - January 2000
Teltrust January 1997 - November 1999
Teltrust January 1997 - January 1999
Skills
Customer Satisfaction, Management, Telecommunications, Call Centers, Sales, Wireless, Team Leadership, Customer Retention
Education
Granger High School West
Axia College
Associate of Arts, Business
University of Phoenix
Bachelors, Business Management
US Cellular February 2013 - Present
US Cellular November 2001 - Present
US Cellular November 2001 - Present
FTD Florists (Personnel Source) January 2002 - November 2002
Convergys January 2000 - January 2001
Comm.Comm January 1999 - January 2000
Teltrust January 1997 - November 1999
Teltrust January 1997 - January 1999
Skills
Customer Satisfaction, Management, Telecommunications, Call Centers, Sales, Wireless, Team Leadership, Customer Retention
Education
Granger High School West
Axia College
Associate of Arts, Business
University of Phoenix
Bachelors, Business Management
Rebecca (Becky) Dotson's Convergys Experience September 1999 - December 1999
Job Marketing Systems and Data Analyst at NCI Group, Inc.
Industry Building Materials
Experience
NCI Group, Inc. December 1999 - Present
Advantage, Inc May 1999 - December 2000
Convergys September 1999 - December 1999
Star Staffers April 1999 - September 1999
Kadena Air Base Veterinary Treatment Facility July 1995 - May 1997
Skills
Communication Training, Customer Service, Team Building, Budgets, Contract Negotiation, Sales Management, Construction, Leadership, Project Planning, Management, Strategy, Marketing, Microsoft Excel
Education
University of Phoenix 2006 — 2007
Bachelor of Science Degree, Management 2007
University of Maryland, Asian Division 1993 — 1994
Associate of Science Degree, General Studies
NCI Group, Inc. December 1999 - Present
Advantage, Inc May 1999 - December 2000
Convergys September 1999 - December 1999
Star Staffers April 1999 - September 1999
Kadena Air Base Veterinary Treatment Facility July 1995 - May 1997
Skills
Communication Training, Customer Service, Team Building, Budgets, Contract Negotiation, Sales Management, Construction, Leadership, Project Planning, Management, Strategy, Marketing, Microsoft Excel
Education
University of Phoenix 2006 — 2007
Bachelor of Science Degree, Management 2007
University of Maryland, Asian Division 1993 — 1994
Associate of Science Degree, General Studies
Candice Loper Candice Loper's Convergys Experience September 2011 - February 2015
Job Customer Service Representative at TeleTech
Industry Information Technology and Services
Experience
Convergys September 2011 - February 2015
Booming After Fifty October 2009 - August 2012
BD Consulting Group July 2011 - August 2011
CSC April 1989 - October 2009
Bank of America July 1988 - April 1989
First Nationwide Bank August 1986 - August 1988
Wells Fargo Bank 1984 - 1986
Bank of America February 1979 - August 1984
Skills
Six Sigma Green Belt, Project Development..., Business Process..., Web Design, Project Planning, Problem Solving, Documentation, Mainframe, SDLC, Disaster Recovery, PMO, PMP, Project Portfolio..., Program Management, MS Project, Process Improvement, Business Analysis, Team Leadership, Process Engineering, Vendor Management, Operations Management, PMI, Change Management, Requirements Analysis, PMBOK, Software Project..., Project Implementation, Service Delivery, Business Process, Project Delivery, Business Transformation, Stakeholder Management, Certified Project..., Team Management, Customer Relations, Resource Management, Integration, Team Building, SharePoint, IT Management, Analysis, Risk Management, Scheduling, Management Consulting, Mentoring, Strategic Planning, Requirements Management, Visual Communication, Electronic Publishing, Software Documentation
Education
University of Phoenix 2003 — 2006
Bachelors Science, Business Management- E-Business
Convergys September 2011 - February 2015
Booming After Fifty October 2009 - August 2012
BD Consulting Group July 2011 - August 2011
CSC April 1989 - October 2009
Bank of America July 1988 - April 1989
First Nationwide Bank August 1986 - August 1988
Wells Fargo Bank 1984 - 1986
Bank of America February 1979 - August 1984
Skills
Six Sigma Green Belt, Project Development..., Business Process..., Web Design, Project Planning, Problem Solving, Documentation, Mainframe, SDLC, Disaster Recovery, PMO, PMP, Project Portfolio..., Program Management, MS Project, Process Improvement, Business Analysis, Team Leadership, Process Engineering, Vendor Management, Operations Management, PMI, Change Management, Requirements Analysis, PMBOK, Software Project..., Project Implementation, Service Delivery, Business Process, Project Delivery, Business Transformation, Stakeholder Management, Certified Project..., Team Management, Customer Relations, Resource Management, Integration, Team Building, SharePoint, IT Management, Analysis, Risk Management, Scheduling, Management Consulting, Mentoring, Strategic Planning, Requirements Management, Visual Communication, Electronic Publishing, Software Documentation
Education
University of Phoenix 2003 — 2006
Bachelors Science, Business Management- E-Business
elizabeth swarbrick elizabeth swarbrick's Convergys Experience 2005 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2005 - 2013
Skills
Art, Technical Support, Customer Service, Music, Creative Writing, Technical Writing
Education
University of Phoenix 2010 — 2013
Associate of Arts (A.A.), Information Technology
Convergys 2005 - 2013
Skills
Art, Technical Support, Customer Service, Music, Creative Writing, Technical Writing
Education
University of Phoenix 2010 — 2013
Associate of Arts (A.A.), Information Technology
Jondexter Toombs, MBA Jondexter Toombs, MBA's Convergys Experience April 2014 - Present
Job In Search of Leadership Opportunity
Industry Information Technology and Services
Experience
Convergys April 2014 - Present
Hewlett-Packard (Contractor) November 2011 - October 2012
Bank of America - Hewlett Packard (Contractor) March 2008 - August 2010
HDR Engineering, Inc. August 2007 - February 2008
Science Applications International Corporation (EMA - DoD Contractor) January 2007 - April 2007
Verizon (Contractor) August 2004 - June 2005
PRIDE Enterprises January 2001 - August 2004
GTE ( General Telephone & Electronics) - Verizon (Contractor) March 2000 - October 2000
United States Air Force 1997 - 2000
Skills
Disaster Recovery, SharePoint, Security, Visio, Software Documentation, Switches, Servers, Active Directory, Infrastructure, Firewalls, Help Desk Support, Information Technology, Networking, Management, HP, SDLC, Troubleshooting, Windows Server, Cisco Technologies, IT Management, Project Management, IT Project & Program..., IT Project Leadership, VMware, DNS, Citrix, Business Process, Hardware, MS Project, IT Project Lifecycle, Microsoft Technologies, Microsoft Exchange, Technical Support, Leadership, IIS, IT Operations, Telecommunications, Data Center, PMO, IT Service Management, Agile & Waterfall..., Routers, Incident Management, Microsoft SQL Server, Windows XP, Linux, Executive Coaching, Integration, Program Management, WAN
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA)
Convergys April 2014 - Present
Hewlett-Packard (Contractor) November 2011 - October 2012
Bank of America - Hewlett Packard (Contractor) March 2008 - August 2010
HDR Engineering, Inc. August 2007 - February 2008
Science Applications International Corporation (EMA - DoD Contractor) January 2007 - April 2007
Verizon (Contractor) August 2004 - June 2005
PRIDE Enterprises January 2001 - August 2004
GTE ( General Telephone & Electronics) - Verizon (Contractor) March 2000 - October 2000
United States Air Force 1997 - 2000
Skills
Disaster Recovery, SharePoint, Security, Visio, Software Documentation, Switches, Servers, Active Directory, Infrastructure, Firewalls, Help Desk Support, Information Technology, Networking, Management, HP, SDLC, Troubleshooting, Windows Server, Cisco Technologies, IT Management, Project Management, IT Project & Program..., IT Project Leadership, VMware, DNS, Citrix, Business Process, Hardware, MS Project, IT Project Lifecycle, Microsoft Technologies, Microsoft Exchange, Technical Support, Leadership, IIS, IT Operations, Telecommunications, Data Center, PMO, IT Service Management, Agile & Waterfall..., Routers, Incident Management, Microsoft SQL Server, Windows XP, Linux, Executive Coaching, Integration, Program Management, WAN
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA)
Matthew Eubanks Matthew Eubanks's Convergys Experience June 2013 - Present
Job Team Manager for Intuit Line of Business
Industry Information Technology and Services
Experience
Convergys June 2013 - Present
Sykes Enterprises October 2011 - April 2013
A.Z. National Guard May 2007 - May 2010
Parker Aerospace April 2008 - November 2009
U.S. Army May 2003 - May 2007
Skills
Troubleshooting, Team Leadership, Process Improvement, Microsoft Office, Windows 7, Computer Hardware, Technical Support, Hardware, Databases, Visual Basic, Visio, SharePoint, Operating Systems, Microsoft SQL Server, Networking, Programming, Software, Windows XP, Software Documentation, JavaScript, Software Installation, Customer Service, Leadership, Training, Information Technology
Education
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Information Technology, 2.85
CodeAcademy.com 2012 — 2013
N/A, Computer Programming, N/A
Convergys June 2013 - Present
Sykes Enterprises October 2011 - April 2013
A.Z. National Guard May 2007 - May 2010
Parker Aerospace April 2008 - November 2009
U.S. Army May 2003 - May 2007
Skills
Troubleshooting, Team Leadership, Process Improvement, Microsoft Office, Windows 7, Computer Hardware, Technical Support, Hardware, Databases, Visual Basic, Visio, SharePoint, Operating Systems, Microsoft SQL Server, Networking, Programming, Software, Windows XP, Software Documentation, JavaScript, Software Installation, Customer Service, Leadership, Training, Information Technology
Education
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Information Technology, 2.85
CodeAcademy.com 2012 — 2013
N/A, Computer Programming, N/A
Erich Surber Erich Surber's Convergys Experience June 2012 - April 2015
Job Former Team Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2012 - April 2015
ACS Technologies March 2010 - October 2011
Skills
Troubleshooting, Team Leadership, Computer Building, Programming, Windows & Mac operating..., Database Design, People Skills, Teamwork, Report Writing, Quality Control, Job Coaching, Critical Thinking, Leadership, Management, Team Management, Call Centers, Coaching, Technical Support, Customer Service, Training
Education
University of Phoenix-Oregon Campus 2010 — 2012
Master's degree, Computer and Information Systems Security/Information Assurance
Western Oregon University 2006 — 2009
Bachelor of Science (BS), Psychology
Convergys June 2012 - April 2015
ACS Technologies March 2010 - October 2011
Skills
Troubleshooting, Team Leadership, Computer Building, Programming, Windows & Mac operating..., Database Design, People Skills, Teamwork, Report Writing, Quality Control, Job Coaching, Critical Thinking, Leadership, Management, Team Management, Call Centers, Coaching, Technical Support, Customer Service, Training
Education
University of Phoenix-Oregon Campus 2010 — 2012
Master's degree, Computer and Information Systems Security/Information Assurance
Western Oregon University 2006 — 2009
Bachelor of Science (BS), Psychology
Peter Ottosen Peter Ottosen's Convergys Experience January 2002 - September 2002
Job Product Support Specialist and Trainer at Nudge
Industry Marketing and Advertising
Experience
Nudge November 2014 - Present
Professional Marketing International April 2010 - October 2014
Check Into Cash February 2010 - April 2010
Unisys June 2008 - February 2010
Vonage January 2008 - April 2008
BYU – Office of Information Technology July 2007 - December 2007
Sento March 2005 - January 2007
Teleperformance USA January 2003 - January 2005
Convergys January 2002 - September 2002
Skills
Troubleshooting, Customer Service, Training, Microsoft Office, Technical Support, Hardware, CPV Marketing, Writing training..., Online Campaign..., Email Marketing, Social Media Marketing, PPC Marketing, Help Desk Support, Microsoft Word, SEO, Typing to 60 WPM, Microsoft Windows 98,..., Routers, Sales
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Business Management, 3.73
Nudge November 2014 - Present
Professional Marketing International April 2010 - October 2014
Check Into Cash February 2010 - April 2010
Unisys June 2008 - February 2010
Vonage January 2008 - April 2008
BYU – Office of Information Technology July 2007 - December 2007
Sento March 2005 - January 2007
Teleperformance USA January 2003 - January 2005
Convergys January 2002 - September 2002
Skills
Troubleshooting, Customer Service, Training, Microsoft Office, Technical Support, Hardware, CPV Marketing, Writing training..., Online Campaign..., Email Marketing, Social Media Marketing, PPC Marketing, Help Desk Support, Microsoft Word, SEO, Typing to 60 WPM, Microsoft Windows 98,..., Routers, Sales
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Business Management, 3.73
Gloria Routh Gloria Routh's Convergys Experience February 2015 - Present
Job Experienced Quality Auditor and FullTime College Student
Industry Accounting
Experience
Convergys February 2015 - Present
Afni April 2014 - August 2014
Skills
Accounting, Financial Accounting, Financial Reporting, Tax, Auditing, Financial Analysis, Bookkeeping, Microsoft Excel, Income Tax, Tax Preparation, Microsoft Word, Accounts Payable, Microsoft Office, PowerPoint, Budgets, Accounts Receivable, Payroll, Account Reconciliation, Leadership, Analysis, Outlook
Education
University of Phoenix 2010 — 2013
Associate of Arts (A.A.), Accounting
Convergys February 2015 - Present
Afni April 2014 - August 2014
Skills
Accounting, Financial Accounting, Financial Reporting, Tax, Auditing, Financial Analysis, Bookkeeping, Microsoft Excel, Income Tax, Tax Preparation, Microsoft Word, Accounts Payable, Microsoft Office, PowerPoint, Budgets, Accounts Receivable, Payroll, Account Reconciliation, Leadership, Analysis, Outlook
Education
University of Phoenix 2010 — 2013
Associate of Arts (A.A.), Accounting
Laura Elena Longoria's Convergys Experience May 2014 - August 2014
Job Seeking Employment
Industry Accounting
Experience
Iscavo Avocados USA, LLC July 2015 - September 2015
Plantation Produce November 2014 - July 2015
Convergys May 2014 - August 2014
Food Bank of the Rio Grande Valley, Inc January 2013 - July 2013
Corporate Solutions 2011 - 2012
Real Energy Solutions 2011 - 2011
Padre Energy & Associates 2010 - 2011
Strong Structural Steel 2005 - 2007
Skills
Human Resources, Payroll, Accounting, Microsoft Excel, Managerial Finance, Business Process..., Microsoft Office, Process Improvement, QuickBooks, Accounts Payable, Analysis, Management, Bookkeeping, Sales, Accounts Receivable, Account Reconciliation, Invoicing, Training, Expenses, General Ledger, Peachtree, Financial Accounting, Financial Reporting, Spreadsheets, Finance, Inventory Management, Teamwork, Bank Reconciliation, Payroll Taxes, Journal Entries, Team Building, Strategic Planning, Accruals, Balance, Financial Statements, Internal Controls, Customer Service, Cash Flow, Outlook, Sarbanes-Oxley Act, Employee Relations, Cost Accounting, Financial Analysis, Preparation, Fixed Assets, Time Management, Auditing, Internal Audit, Office Management, Office Administration
Education
University of Phoenix 2013 — 2015
Associate of Science (A.S.), Accounting and Business/Management
University of Phoenix 2013 — 2014
Bookkeeping Certificate, Accounting and Business/Management, Freshman
South Texas College 2006 — 2009
Business Administration/Accounting
Iscavo Avocados USA, LLC July 2015 - September 2015
Plantation Produce November 2014 - July 2015
Convergys May 2014 - August 2014
Food Bank of the Rio Grande Valley, Inc January 2013 - July 2013
Corporate Solutions 2011 - 2012
Real Energy Solutions 2011 - 2011
Padre Energy & Associates 2010 - 2011
Strong Structural Steel 2005 - 2007
Skills
Human Resources, Payroll, Accounting, Microsoft Excel, Managerial Finance, Business Process..., Microsoft Office, Process Improvement, QuickBooks, Accounts Payable, Analysis, Management, Bookkeeping, Sales, Accounts Receivable, Account Reconciliation, Invoicing, Training, Expenses, General Ledger, Peachtree, Financial Accounting, Financial Reporting, Spreadsheets, Finance, Inventory Management, Teamwork, Bank Reconciliation, Payroll Taxes, Journal Entries, Team Building, Strategic Planning, Accruals, Balance, Financial Statements, Internal Controls, Customer Service, Cash Flow, Outlook, Sarbanes-Oxley Act, Employee Relations, Cost Accounting, Financial Analysis, Preparation, Fixed Assets, Time Management, Auditing, Internal Audit, Office Management, Office Administration
Education
University of Phoenix 2013 — 2015
Associate of Science (A.S.), Accounting and Business/Management
University of Phoenix 2013 — 2014
Bookkeeping Certificate, Accounting and Business/Management, Freshman
South Texas College 2006 — 2009
Business Administration/Accounting
Brandi Black Brandi Black's Convergys Experience April 2011 - March 2013
Job
Industry Hospital & Health Care
Experience
CONVERGY'S April 2011 - March 2013
Aon/Hewitt May 2010 - April 2011
CONVERGY'S May 2010 - April 2011
Aon/Hewitt April 2008 - March 2010
Allegiance Home Care of the Carolinas April 2008 - March 2010
Allegiance Home Care of the Carolinas January 2007 - August 2008
Life Enhancement Services LLC January 2007 - August 2008
Life Enhancement Services LLC January 2007 - August 2008
Education
University of Phoenix 2015 — 2019
Bachelors Healthcare Administration
CONVERGY'S April 2011 - March 2013
Aon/Hewitt May 2010 - April 2011
CONVERGY'S May 2010 - April 2011
Aon/Hewitt April 2008 - March 2010
Allegiance Home Care of the Carolinas April 2008 - March 2010
Allegiance Home Care of the Carolinas January 2007 - August 2008
Life Enhancement Services LLC January 2007 - August 2008
Life Enhancement Services LLC January 2007 - August 2008
Education
University of Phoenix 2015 — 2019
Bachelors Healthcare Administration
Jason Fowles Jason Fowles's Convergys Experience November 2012 - May 2013
Job Upscale Security Officer at G4s Security
Industry Security and Investigations
Experience
G4S January 2014 - Present
Convergys November 2012 - May 2013
Skills
Linux Essentials, Computer Networking, Computer Maintenance, Computer Hardware, People Skills, Training, CCTV, Access Control, Time Management, Physical Security
Education
University of Phoenix 2013 — 2016
Bachelor's Degree, Computer Science
G4S January 2014 - Present
Convergys November 2012 - May 2013
Skills
Linux Essentials, Computer Networking, Computer Maintenance, Computer Hardware, People Skills, Training, CCTV, Access Control, Time Management, Physical Security
Education
University of Phoenix 2013 — 2016
Bachelor's Degree, Computer Science
Aubree Watkins Aubree Watkins's Convergys Experience January 2010 - August 2011
Job Concierge Team Lead/ Manager at Urban Lending Solutions
Industry Banking
Experience
Urban Lending Solutions February 2014 - Present
WellPoint November 2011 - June 2012
Convergys January 2010 - August 2011
Skills
Customer Service, Customer Satisfaction, Customer Engagement, Client Rapport, Problem Solving, Time Management, Timely Decision Making, Leadership, Organizational..., Training, Management, Call Centers, Process Improvement, Data Entry, Outlook
Education
University of Phoenix 2013 — 2016
Urban Lending Solutions February 2014 - Present
WellPoint November 2011 - June 2012
Convergys January 2010 - August 2011
Skills
Customer Service, Customer Satisfaction, Customer Engagement, Client Rapport, Problem Solving, Time Management, Timely Decision Making, Leadership, Organizational..., Training, Management, Call Centers, Process Improvement, Data Entry, Outlook
Education
University of Phoenix 2013 — 2016
Cathleen Nowlin's Convergys Experience May 2012 - Present
Job Learning Consultant at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation October 2012 - Present
Convergys May 2012 - Present
Education
University of Phoenix 2007 — 2009
Bachelor’s Degree, Business
Convergys Corporation October 2012 - Present
Convergys May 2012 - Present
Education
University of Phoenix 2007 — 2009
Bachelor’s Degree, Business
Gladys Carr Gladys Carr's Convergys Experience April 2007 - October 2009
Job Professional Business Manager in Banking / Financial Services
Industry Banking
Experience
Capital One September 2012 - Present
CreditWatch Services Ltd June 2011 - September 2012
Nationwide Recovery Systems August 2010 - June 2011
Enterprise Rent-A-Car August 2009 - June 2010
Convergys April 2007 - October 2009
May Credit Service Center September 1999 - January 2005
Skills
Management, Team Leadership, Banking, Customer Service, Risk Management, Financial Analysis, Project Management, Business Analysis, Finance, Leadership, Change Management, Criminal Justice, Business Strategy, Analysis, Credit, Human Resources, Claims Processing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of Phoenix
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration - Degree in Process - Expected Graduation 2015
Capital One September 2012 - Present
CreditWatch Services Ltd June 2011 - September 2012
Nationwide Recovery Systems August 2010 - June 2011
Enterprise Rent-A-Car August 2009 - June 2010
Convergys April 2007 - October 2009
May Credit Service Center September 1999 - January 2005
Skills
Management, Team Leadership, Banking, Customer Service, Risk Management, Financial Analysis, Project Management, Business Analysis, Finance, Leadership, Change Management, Criminal Justice, Business Strategy, Analysis, Credit, Human Resources, Claims Processing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of Phoenix
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration - Degree in Process - Expected Graduation 2015
Sherman Robinson Sherman Robinson's Convergys Experience July 2009 - September 2010
Job Director of Client Relations at Renaissance Ranch
Industry Mental Health Care
Experience
Renaissance Ranch July 2015 - Present
Progressive Leasing August 2014 - June 2015
Progressive Leasing October 2013 - August 2014
Progressive Leasing February 2013 - October 2013
Xi3 Corporation September 2012 - January 2013
CLEARLINK January 2012 - September 2012
Stream Global Services September 2010 - January 2012
Convergys July 2009 - September 2010
Rmac and Associates April 2006 - July 2009
Linens N Things September 2003 - April 2006
Skills
Sales Management, Customer Service, Sales, Marketing Strategy, Account Management, Customer Satisfaction, Strategic Planning, Marketing, Negotiation, Social Media Marketing, Market Research, Selling, Online Advertising, Team Building, Direct Sales, Lead Generation, New Business Development, Training, Social Media, B2B, Management, Microsoft Office, Microsoft Excel, Salesforce.com, Advertising, Budgets, Business Development, Business Planning, Business Strategy, CRM, Coaching, Cold Calling, Contract Negotiation, Customer Retention, Leadership, Merchandising, Operations Management, Recruiting, Sales Operations, Team Management, Entrepreneurship, Online Marketing, Product Marketing, Sales Process, Team Leadership, Competitive Analysis, Forecasting, Sales Presentations, P&L Management
Education
University of Phoenix 2012 — 2015
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business, 3.54
Cottonwood
Renaissance Ranch July 2015 - Present
Progressive Leasing August 2014 - June 2015
Progressive Leasing October 2013 - August 2014
Progressive Leasing February 2013 - October 2013
Xi3 Corporation September 2012 - January 2013
CLEARLINK January 2012 - September 2012
Stream Global Services September 2010 - January 2012
Convergys July 2009 - September 2010
Rmac and Associates April 2006 - July 2009
Linens N Things September 2003 - April 2006
Skills
Sales Management, Customer Service, Sales, Marketing Strategy, Account Management, Customer Satisfaction, Strategic Planning, Marketing, Negotiation, Social Media Marketing, Market Research, Selling, Online Advertising, Team Building, Direct Sales, Lead Generation, New Business Development, Training, Social Media, B2B, Management, Microsoft Office, Microsoft Excel, Salesforce.com, Advertising, Budgets, Business Development, Business Planning, Business Strategy, CRM, Coaching, Cold Calling, Contract Negotiation, Customer Retention, Leadership, Merchandising, Operations Management, Recruiting, Sales Operations, Team Management, Entrepreneurship, Online Marketing, Product Marketing, Sales Process, Team Leadership, Competitive Analysis, Forecasting, Sales Presentations, P&L Management
Education
University of Phoenix 2012 — 2015
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business, 3.54
Cottonwood
Bradley Petrick's Convergys Experience August 2000 - August 2005
Job Sr. Director at DIRECTV
Industry Broadcast Media
Experience
DIRECTV March 2007 - Present
Sitel June 2006 - March 2007
Convergys August 2000 - August 2005
Discover Financial Services January 1992 - July 2000
Skills
Broadcast, Television, Broadcast Television, Call Centers, Video, Post Production, Program Management, Team Leadership, HD Video, Team Building, VOD, Digital Video, Media Production, Video Production
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.85
Weber State University 1997 — 2001
Bachelor's Degree, Criminal Justice/Law Enforcement Administration, 3.9
POST - Police Officer Standards & Training 1995 — 1995
Law Enforcement, Passed
DIRECTV March 2007 - Present
Sitel June 2006 - March 2007
Convergys August 2000 - August 2005
Discover Financial Services January 1992 - July 2000
Skills
Broadcast, Television, Broadcast Television, Call Centers, Video, Post Production, Program Management, Team Leadership, HD Video, Team Building, VOD, Digital Video, Media Production, Video Production
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.85
Weber State University 1997 — 2001
Bachelor's Degree, Criminal Justice/Law Enforcement Administration, 3.9
POST - Police Officer Standards & Training 1995 — 1995
Law Enforcement, Passed
LeSasha Byers LeSasha Byers's Convergys Experience December 2014 - April 2015
Job Customer Service Representative
Industry Consumer Services
Experience
Convergys December 2014 - April 2015
2freenites.com May 2014 - October 2014
Sunshine House May 2012 - September 2013
shoe dept 2010 - 2012
Piedmont Healthcare February 2007 - October 2010
Skills
Retail, Retail Sales, Sales, Cash Register, Telephone Skills, Social Media, Social Networking, Public Speaking, Teamwork, Marketing, Time Management, Customer Service, Microsoft Word, PowerPoint, Teaching, Microsoft Office
Education
University of Phoenix 2015 — 2017
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
Clinton College 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Convergys December 2014 - April 2015
2freenites.com May 2014 - October 2014
Sunshine House May 2012 - September 2013
shoe dept 2010 - 2012
Piedmont Healthcare February 2007 - October 2010
Skills
Retail, Retail Sales, Sales, Cash Register, Telephone Skills, Social Media, Social Networking, Public Speaking, Teamwork, Marketing, Time Management, Customer Service, Microsoft Word, PowerPoint, Teaching, Microsoft Office
Education
University of Phoenix 2015 — 2017
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
Clinton College 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Abigail Mendoza's Convergys Experience September 2011 - September 2012
Job Entrepreneur
Industry Public Relations and Communications
Experience
MAXIMUS October 2014 - April 2015
T-Mobile October 2012 - January 2014
Convergys September 2011 - September 2012
Sterling Jewelers October 2010 - February 2012
Wells Fargo November 2010 - September 2011
Skills
Bilingual-English/Spanis..., Youth Entrepreneurship, Public Relations, Human Resource Planning, Marketing Communications, National Sales Training, Retail Sales, Customer Service, Technical Support, Organizational..., Travel Agency, Cosmetology, Customer Satisfaction, Microsoft Excel, Entrepreneurship, Strategic Planning, Management, Microsoft Office, Leadership, Team Leadership, Sales, Training, Team Building, Public Speaking, Sales Management, Marketing
Education
University of Phoenix 2013 — 2016
Bachelor of Buisness Concentrated in Human Reasource Managment, Junior
MAXIMUS October 2014 - April 2015
T-Mobile October 2012 - January 2014
Convergys September 2011 - September 2012
Sterling Jewelers October 2010 - February 2012
Wells Fargo November 2010 - September 2011
Skills
Bilingual-English/Spanis..., Youth Entrepreneurship, Public Relations, Human Resource Planning, Marketing Communications, National Sales Training, Retail Sales, Customer Service, Technical Support, Organizational..., Travel Agency, Cosmetology, Customer Satisfaction, Microsoft Excel, Entrepreneurship, Strategic Planning, Management, Microsoft Office, Leadership, Team Leadership, Sales, Training, Team Building, Public Speaking, Sales Management, Marketing
Education
University of Phoenix 2013 — 2016
Bachelor of Buisness Concentrated in Human Reasource Managment, Junior
Chandre Jackson Chandre Jackson's Convergys Experience February 2004 - March 2005
Job at
Industry Executive Office
Experience
Cummins Inc. September 2015 - Present
ABM Government Services May 2015 - Present
Employees' Retirement System Of Georgia January 2013 - April 2014
Paramount Staffing July 2012 - January 2013
Bank of America December 2011 - July 2012
Encadria June 2010 - August 2011
Hi-Tech July 2006 - March 2009
Equitable Funding Group March 2005 - August 2006
Convergys February 2004 - March 2005
Skills
Customer Service, Data Entry, Microsoft Office, Budgets, Payroll, Management, Windows, Leadership, Analysis, Training, Administrative..., Insurance, Recruiting, Team Building, Outlook, Accounts Payable, PowerPoint, Community Outreach, Team Leadership, Invoicing, Accounting, Editing, Microsoft Excel, Microsoft Word, QuickBooks, Public Speaking, Time Management, Inventory Management, Sales, Employee Relations, Telephone Skills, Call Centers, Non-profits, Process Scheduler, Research, Access
Education
Ashford University 2014 — 2015
Bachelor's Degree, Business Management
University of Phoenix 2011 — 2012
Associate of Arts (AA), Business Administration
Cummins Inc. September 2015 - Present
ABM Government Services May 2015 - Present
Employees' Retirement System Of Georgia January 2013 - April 2014
Paramount Staffing July 2012 - January 2013
Bank of America December 2011 - July 2012
Encadria June 2010 - August 2011
Hi-Tech July 2006 - March 2009
Equitable Funding Group March 2005 - August 2006
Convergys February 2004 - March 2005
Skills
Customer Service, Data Entry, Microsoft Office, Budgets, Payroll, Management, Windows, Leadership, Analysis, Training, Administrative..., Insurance, Recruiting, Team Building, Outlook, Accounts Payable, PowerPoint, Community Outreach, Team Leadership, Invoicing, Accounting, Editing, Microsoft Excel, Microsoft Word, QuickBooks, Public Speaking, Time Management, Inventory Management, Sales, Employee Relations, Telephone Skills, Call Centers, Non-profits, Process Scheduler, Research, Access
Education
Ashford University 2014 — 2015
Bachelor's Degree, Business Management
University of Phoenix 2011 — 2012
Associate of Arts (AA), Business Administration
Kierra Taylor Kierra Taylor's Convergys Experience March 2015 - Present
Job Customer Service
Industry Telecommunications
Experience
Convergys March 2015 - Present
North Carolina A&T State University August 2012 - January 2014
Skills
Supervisory Skills, Retail, Cashiering, Sales
Education
University of Phoenix 2012 — 2015
Psychology
University of Phoenix 2012 — 2015
Clinical Psychology
Convergys March 2015 - Present
North Carolina A&T State University August 2012 - January 2014
Skills
Supervisory Skills, Retail, Cashiering, Sales
Education
University of Phoenix 2012 — 2015
Psychology
University of Phoenix 2012 — 2015
Clinical Psychology
Ivy Davis, MBA Ivy Davis, MBA's Convergys Experience January 2006 - February 2007
Job Workday HRIS Analyst at Overstock.com
Industry Retail
Experience
Overstock.com December 2013 - Present
Towers Watson Exchange Solutions July 2010 - December 2013
Spherion-U.S. Census Bureau February 2010 - July 2010
Park City Transportation August 2008 - March 2009
RBC Builder Finance March 2007 - April 2008
Convergys January 2006 - February 2007
Skills
Workday, Human Resources, Recruiting, Applicant Tracking..., HRIS, Payroll, Onboarding, Employee Relations, ADP Payroll, Performance Management, Organizational..., Training, Employee Benefits, Microsoft Office, Customer Service, Access, Call Centers, Employee Training, Process Improvement, Microsoft Excel, Interviews, Leadership, New Hire Orientations, Coaching, Team Building, Outlook, SharePoint, Microsoft Word, FMLA, SuccessFactors, ADP, Strategic Planning, Interviewing, Call Center, PowerPoint, Supervisory Skills, System Administration, Time Management, Administration, Teamwork, Accounting, Management, Software Documentation, Excel, Problem Solving, Customer Relations, Public Speaking, Word, Mentoring, Documentation
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Overstock.com December 2013 - Present
Towers Watson Exchange Solutions July 2010 - December 2013
Spherion-U.S. Census Bureau February 2010 - July 2010
Park City Transportation August 2008 - March 2009
RBC Builder Finance March 2007 - April 2008
Convergys January 2006 - February 2007
Skills
Workday, Human Resources, Recruiting, Applicant Tracking..., HRIS, Payroll, Onboarding, Employee Relations, ADP Payroll, Performance Management, Organizational..., Training, Employee Benefits, Microsoft Office, Customer Service, Access, Call Centers, Employee Training, Process Improvement, Microsoft Excel, Interviews, Leadership, New Hire Orientations, Coaching, Team Building, Outlook, SharePoint, Microsoft Word, FMLA, SuccessFactors, ADP, Strategic Planning, Interviewing, Call Center, PowerPoint, Supervisory Skills, System Administration, Time Management, Administration, Teamwork, Accounting, Management, Software Documentation, Excel, Problem Solving, Customer Relations, Public Speaking, Word, Mentoring, Documentation
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Veronica Clark's Convergys Experience November 2005 - June 2008
Job Customer Experience Application Program Manager at JEA
Industry Utilities
Experience
JEA December 2014 - Present
JEA September 2011 - Present
NGA Human Resources June 2008 - September 2011
Convergys November 2005 - June 2008
Convergys January 2003 - November 2005
Convergys November 1992 - January 2003
Skills
Smart Metering, Visio, Smart Grid, Energy, Requirements Gathering, Business Process, Business Analysis, Process Improvement, SDLC, Business Process..., Power Generation, Business Process Mapping, Business Requirements, User Acceptance Testing, Integration, Outsourcing, Vendor Management, Program Management, Change Management, Data Migration, Requirements Analysis
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Information Technology
JEA December 2014 - Present
JEA September 2011 - Present
NGA Human Resources June 2008 - September 2011
Convergys November 2005 - June 2008
Convergys January 2003 - November 2005
Convergys November 1992 - January 2003
Skills
Smart Metering, Visio, Smart Grid, Energy, Requirements Gathering, Business Process, Business Analysis, Process Improvement, SDLC, Business Process..., Power Generation, Business Process Mapping, Business Requirements, User Acceptance Testing, Integration, Outsourcing, Vendor Management, Program Management, Change Management, Data Migration, Requirements Analysis
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Information Technology
William Bundy's Convergys Experience July 2014 - Present
Job Telephone CSR at Convergys
Industry Information Technology and Services
Experience
Convergys July 2014 - Present
CSC January 2012 - February 2014
Vangent, Inc. March 2006 - June 2010
Skills
Information Technology, Active Directory, ITIL, Servers, Service Delivery, Software Documentation, System Administration, Disaster Recovery
Education
University of Phoenix 2014 — 2016
Currently Attending, IT
Convergys July 2014 - Present
CSC January 2012 - February 2014
Vangent, Inc. March 2006 - June 2010
Skills
Information Technology, Active Directory, ITIL, Servers, Service Delivery, Software Documentation, System Administration, Disaster Recovery
Education
University of Phoenix 2014 — 2016
Currently Attending, IT
Bernice Stephens Bernice Stephens's Convergys Experience October 1997 - October 2002
Job Refunds Supervisor at Market Q Inc
Industry Consumer Services
Experience
Market Q Inc August 2006 - Present
Brighthouse Networks October 2002 - January 2006
Convergys October 1997 - October 2002
Skills
Benefits Administration, Employee Relations, Performance Management, Call Center, Training, Leadership Development, Call Centers, Recruiting, System Administration, Vendor Management, Software Documentation, Leadership, Team Building, Customer Service, Coaching, Public Speaking
Education
University of Phoenix 2012 — 2014
Bachelor of Science (B.S.), Health/Health Care Administration/Management
University of Phoenix-Central Florida Campus 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Market Q Inc August 2006 - Present
Brighthouse Networks October 2002 - January 2006
Convergys October 1997 - October 2002
Skills
Benefits Administration, Employee Relations, Performance Management, Call Center, Training, Leadership Development, Call Centers, Recruiting, System Administration, Vendor Management, Software Documentation, Leadership, Team Building, Customer Service, Coaching, Public Speaking
Education
University of Phoenix 2012 — 2014
Bachelor of Science (B.S.), Health/Health Care Administration/Management
University of Phoenix-Central Florida Campus 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Noah Carriveau Noah Carriveau's Convergys Experience July 2013 - Present
Job Process Specialist w/ Computer Science Background
Industry Information Technology and Services
Experience
Convergys July 2013 - Present
Convergys - Cisco July 2010 - July 2013
Convergys - Cisco July 2006 - July 2010
Convergys - Oral-B December 2004 - July 2006
Skills
Routing, Cisco Technologies, Unified Communications, Cloud Computing, Data Center, TCP/IP, Inside Sales, Cisco Services Quoting, Microsoft Excel Macros..., Project Management
Education
University of Phoenix 2007 — 2008
Associate of Arts (A.A.), Computer Science & IT, 3.4
UW Green Bay 2003 — 2004
General Studies
UW Eau Claire 2002 — 2002
Computer Science
Appleton North High School 1998 — 2002
Convergys July 2013 - Present
Convergys - Cisco July 2010 - July 2013
Convergys - Cisco July 2006 - July 2010
Convergys - Oral-B December 2004 - July 2006
Skills
Routing, Cisco Technologies, Unified Communications, Cloud Computing, Data Center, TCP/IP, Inside Sales, Cisco Services Quoting, Microsoft Excel Macros..., Project Management
Education
University of Phoenix 2007 — 2008
Associate of Arts (A.A.), Computer Science & IT, 3.4
UW Green Bay 2003 — 2004
General Studies
UW Eau Claire 2002 — 2002
Computer Science
Appleton North High School 1998 — 2002
Heidy Mills Heidy Mills's Convergys Experience September 2008 - April 2009
Job Student at University Of Phoenix
Industry Hospital & Health Care
Experience
Walmart Neighborhood Market May 2013 - December 2013
Total Marketing Concepts November 2011 - October 2012
Sears Home Services May 2010 - July 2011
Convergys September 2008 - April 2009
Skills
Bilingual, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Critical Thinking, Customer Service, Cash Handling Experience
Education
University of Phoenix 2014 — 2016
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Itt Technical Institute- Lake Mary 2010 — 2013
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
South Dade Skills Center 2004 — 2005
Certification in Nursing Assistant
Lyman Highschool 2000 — 2004
High school diploma
Walmart Neighborhood Market May 2013 - December 2013
Total Marketing Concepts November 2011 - October 2012
Sears Home Services May 2010 - July 2011
Convergys September 2008 - April 2009
Skills
Bilingual, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Critical Thinking, Customer Service, Cash Handling Experience
Education
University of Phoenix 2014 — 2016
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Itt Technical Institute- Lake Mary 2010 — 2013
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
South Dade Skills Center 2004 — 2005
Certification in Nursing Assistant
Lyman Highschool 2000 — 2004
High school diploma
TaQuasha Palmer TaQuasha Palmer's Convergys Experience 2013 - 2013
Job Title Examiner/ Loan Processor at Nationstar Mortgage
Industry Outsourcing/Offshoring
Experience
Solutionstar April 2013 - Present
Convergys 2013 - 2013
Baybrooke Village 2013 - 2013
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Data Entry, Telephone Skills, Troubleshooting, Inbound Marketing, Software Documentation, Workforce Management, Microsoft Office, Outlook, Process Improvement
Education
University of Phoenix 2013 — 2015
Solutionstar April 2013 - Present
Convergys 2013 - 2013
Baybrooke Village 2013 - 2013
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Data Entry, Telephone Skills, Troubleshooting, Inbound Marketing, Software Documentation, Workforce Management, Microsoft Office, Outlook, Process Improvement
Education
University of Phoenix 2013 — 2015
Larry OQuinn Larry OQuinn's Convergys Experience August 2006 - February 2008
Job Assistant Manager at Family Dollar
Industry Retail
Experience
Family Dollar April 2011 - Present
Cost Plus World Market February 2008 - November 2011
Convergys August 2006 - February 2008
Education
University of Phoenix 2005 — 2009
Master of Business Administration (M.B.A.), Business Administration
Middleburg High School 1989 — 1991
Family Dollar April 2011 - Present
Cost Plus World Market February 2008 - November 2011
Convergys August 2006 - February 2008
Education
University of Phoenix 2005 — 2009
Master of Business Administration (M.B.A.), Business Administration
Middleburg High School 1989 — 1991
Kathryn L Ramirez's Convergys Experience May 2013 - September 2014
Job Recruiting Consultant looking for new opportunities
Industry Human Resources
Experience
All About Recruiting September 2014 - Present
Convergys May 2013 - September 2014
All About Recruiting June 2012 - May 2013
Ramirez House June 2011 - June 2012
Magellan Health Services December 2006 - June 2011
Pro Staff On-Site @ Express Scripts October 2005 - December 2006
American Express Incentive Services August 2005 - October 2005
Skills
Applicant Tracking..., Interviews, Sourcing, Human Resources, Job Fairs, Taleo, Process Improvement, Recruiting Management, SDLC, Training, Recruiting, Hiring, Screening, College Recruiting, PeopleSoft, Talent Acquisition, Payroll, Resume Writing, Onboarding, Screening Resumes, Management, Temporary Placement, Contract Recruitment, Talent Management, Permanent Placement, Resume, Background Checks, Career Development, Executive Search, Vendor Management, Succession Planning, Leadership, Job Descriptions, Employer Branding, Internet Recruiting, Benefits Negotiation, Technical Recruiting, Consulting, Coaching, New Hire Orientations, Employee Engagement, HR Consulting, Employee Relations, Strategy, Performance Management, Change Management, Employee Benefits, Team Building, Staffing Services, Personnel Management
Education
University of Phoenix 2007 — 2009
AA, Criminal Justice
All About Recruiting September 2014 - Present
Convergys May 2013 - September 2014
All About Recruiting June 2012 - May 2013
Ramirez House June 2011 - June 2012
Magellan Health Services December 2006 - June 2011
Pro Staff On-Site @ Express Scripts October 2005 - December 2006
American Express Incentive Services August 2005 - October 2005
Skills
Applicant Tracking..., Interviews, Sourcing, Human Resources, Job Fairs, Taleo, Process Improvement, Recruiting Management, SDLC, Training, Recruiting, Hiring, Screening, College Recruiting, PeopleSoft, Talent Acquisition, Payroll, Resume Writing, Onboarding, Screening Resumes, Management, Temporary Placement, Contract Recruitment, Talent Management, Permanent Placement, Resume, Background Checks, Career Development, Executive Search, Vendor Management, Succession Planning, Leadership, Job Descriptions, Employer Branding, Internet Recruiting, Benefits Negotiation, Technical Recruiting, Consulting, Coaching, New Hire Orientations, Employee Engagement, HR Consulting, Employee Relations, Strategy, Performance Management, Change Management, Employee Benefits, Team Building, Staffing Services, Personnel Management
Education
University of Phoenix 2007 — 2009
AA, Criminal Justice
Juan M. Gil, CISSP Juan M. Gil, CISSP's Convergys Experience January 1999 - January 2000
Job Information Security Engineer at Atos
Industry Information Technology and Services
Experience
Atos June 2013 - Present
Orlando Utilities Commission December 2011 - June 2013
Citizens First Bank July 2006 - December 2011
The Villages Charter Schools March 2002 - July 2006
The Villages 2002 - 2006
Solutions For Technology International January 2002 - March 2002
Epik Communication, Inc February 2001 - November 2001
CONVERGYS CUSTOMER MANAGEMENT GROUP, INC September 1999 - March 2001
OmniSky January 2000 - January 2001
Convergys January 1999 - January 2000
Skills
Security, Cisco IOS, Network Security, VPN, Cisco Technologies, VMware, QRadar, CCNA, ASA, Troubleshooting, Active Directory, Windows Server, Networking, Information Security, Computer Security, System Administration, Firewalls, TCP/IP, Vulnerability Assessment, Routers, Cisco Certified, IPS, Microsoft Certified..., Cisco ASA
Education
Leesburg high School 1991 — 1994
University of Phoenix
VMware
VMware Fast Track 4.0
Atos June 2013 - Present
Orlando Utilities Commission December 2011 - June 2013
Citizens First Bank July 2006 - December 2011
The Villages Charter Schools March 2002 - July 2006
The Villages 2002 - 2006
Solutions For Technology International January 2002 - March 2002
Epik Communication, Inc February 2001 - November 2001
CONVERGYS CUSTOMER MANAGEMENT GROUP, INC September 1999 - March 2001
OmniSky January 2000 - January 2001
Convergys January 1999 - January 2000
Skills
Security, Cisco IOS, Network Security, VPN, Cisco Technologies, VMware, QRadar, CCNA, ASA, Troubleshooting, Active Directory, Windows Server, Networking, Information Security, Computer Security, System Administration, Firewalls, TCP/IP, Vulnerability Assessment, Routers, Cisco Certified, IPS, Microsoft Certified..., Cisco ASA
Education
Leesburg high School 1991 — 1994
University of Phoenix
VMware
VMware Fast Track 4.0
Laureen Thomas Laureen Thomas's Convergys Experience 2013 - Present
Job Retail Professional
Industry Retail
Experience
Convergys 2013 - Present
Gap Inc. 2000 - 2012
Bank of America March 2009 - April 2009
Skills
Microsoft Word, Order Picking, Shipping, Packing, Sorting, Functional Focus, Close Attention to..., Cash Register, Call Centers, Customer Service
Education
University of Phoenix 2012 — 2015
Associate of Arts (A.A.), Services
Dutchess County Boces - Technical Center 1984 — 1986
Certificate of Completion, Food Service/Food Preparation/Professional Cooking/Kitchen Assistant
Spackenkill High School 1982 — 1986
Convergys 2013 - Present
Gap Inc. 2000 - 2012
Bank of America March 2009 - April 2009
Skills
Microsoft Word, Order Picking, Shipping, Packing, Sorting, Functional Focus, Close Attention to..., Cash Register, Call Centers, Customer Service
Education
University of Phoenix 2012 — 2015
Associate of Arts (A.A.), Services
Dutchess County Boces - Technical Center 1984 — 1986
Certificate of Completion, Food Service/Food Preparation/Professional Cooking/Kitchen Assistant
Spackenkill High School 1982 — 1986
Kristin Crawley Kristin Crawley's Convergys Experience January 1996 - September 2004
Job Sr. Administrative Assistant at Arizona Chemical
Industry Chemicals
Experience
Arizona Chemical January 2005 - Present
Convergys January 1996 - September 2004
AT&T January 1994 - January 1996
Skills
Notary Public, Management, PowerPoint, SAP, Lotus Notes, Outlook, Account Reconciliation, Time Management, Accounts Payable, Process Improvement, Training, Change Management, Continuous Improvement, Product Development, Purchasing
Education
University of Phoenix 2012 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Arizona Chemical January 2005 - Present
Convergys January 1996 - September 2004
AT&T January 1994 - January 1996
Skills
Notary Public, Management, PowerPoint, SAP, Lotus Notes, Outlook, Account Reconciliation, Time Management, Accounts Payable, Process Improvement, Training, Change Management, Continuous Improvement, Product Development, Purchasing
Education
University of Phoenix 2012 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Amanda Bohart Amanda Bohart's Convergys Experience December 2008 - October 2011
Job Logistics Account Executive at Total Quality Logistics
Industry Transportation/Trucking/Railroad
Experience
Total Quality Logistics October 2011 - Present
Convergys December 2008 - October 2011
Westin Hotels & Resorts May 2007 - November 2008
Musselman Hotels 2000 - 2003
Skills
Freight Brokerage, FTL, Transportation Sourcing, Carrier Development, Freight Transportation, Customer Service, Truckload, Microsoft Office, LTL, Negotiation, Microsoft Excel, Microsoft Word, PowerPoint, Trucking, Team Building, Logistics Consulting, 3PL
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Marketing
Total Quality Logistics October 2011 - Present
Convergys December 2008 - October 2011
Westin Hotels & Resorts May 2007 - November 2008
Musselman Hotels 2000 - 2003
Skills
Freight Brokerage, FTL, Transportation Sourcing, Carrier Development, Freight Transportation, Customer Service, Truckload, Microsoft Office, LTL, Negotiation, Microsoft Excel, Microsoft Word, PowerPoint, Trucking, Team Building, Logistics Consulting, 3PL
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Marketing
Casey Mullins Casey Mullins's Convergys Experience January 2015 - Present
Job Sales & Service Tech at Convergys
Industry Hospitality
Experience
Convergys January 2015 - Present
Hampton Inn Adel, GA July 2014 - October 2014
Country Inn and Suites April 2013 - July 2014
Days Inn Hotel & Suites June 2012 - March 2013
Comfort Inn & Suites July 2011 - July 2012
Skills
Hotels, Property Management..., Hospitality Management, Hotel Management, Front Office, Tourism, Guest Service Management, Hotel Booking, OnQ, Concierge Services, Pre-opening, Micros, Yield Management, Food, Rooms Division, Resorts, Lodging, Hospitality Industry, Revenue Analysis, Opera, Reservation, Banquets, Opening Hotels, Meeting Planning, Hotel Administration, Convention Services, Hiring, Revenue Forecasting, Customer Satisfaction, Cost Control, Hotel Asset Management, Tourism Management
Education
University of Phoenix 2010 — 2012
AA, Hospitality, Hotel & Tourism
Tift County High Scool 1995 — 1998
Convergys January 2015 - Present
Hampton Inn Adel, GA July 2014 - October 2014
Country Inn and Suites April 2013 - July 2014
Days Inn Hotel & Suites June 2012 - March 2013
Comfort Inn & Suites July 2011 - July 2012
Skills
Hotels, Property Management..., Hospitality Management, Hotel Management, Front Office, Tourism, Guest Service Management, Hotel Booking, OnQ, Concierge Services, Pre-opening, Micros, Yield Management, Food, Rooms Division, Resorts, Lodging, Hospitality Industry, Revenue Analysis, Opera, Reservation, Banquets, Opening Hotels, Meeting Planning, Hotel Administration, Convention Services, Hiring, Revenue Forecasting, Customer Satisfaction, Cost Control, Hotel Asset Management, Tourism Management
Education
University of Phoenix 2010 — 2012
AA, Hospitality, Hotel & Tourism
Tift County High Scool 1995 — 1998
Denzel Paul Denzel Paul's Convergys Experience December 2005 - April 2006
Job Senior Consultant | Procurement Line Of Business at SAP
Industry Hospital & Health Care
Experience
SAP August 2014 - Present
SDLC Partners, L.P. June 2011 - July 2014
Tru Food Mfg April 2010 - May 2011
GENCO August 2010 - December 2010
Philips Respironics January 2010 - April 2010
QAD 2006 - 2009
Convergys December 2005 - April 2006
Skills
Supply Chain and..., Process Reengineering, ERP systems, Six Sigma Methodologies, Lean Manufacturing, Project Management, Kanban, ERP, Six Sigma, Business Process..., Supply Chain, Requirements Gathering, Visio, Supply Chain Management, Business Process..., SDLC, Integration, Healthcare, Health Information..., Gap Analysis, Regulatory Requirements, Requirements Management, Management Consulting, Strategy, Business Analysis, Process Improvement, Management, Leadership, Operations Management, Business Transformation, Consulting, Business Process, Requirements Analysis, Business Requirements, Business Process Design, Business Process Mapping
Education
University of Pittsburgh 2009 — 2010
MBA, Operations and Information Systems
Fr C Rodrigues Institute Of Technology University of Mumbai 2000 — 2005
BE, Computeer Engineering
SAP August 2014 - Present
SDLC Partners, L.P. June 2011 - July 2014
Tru Food Mfg April 2010 - May 2011
GENCO August 2010 - December 2010
Philips Respironics January 2010 - April 2010
QAD 2006 - 2009
Convergys December 2005 - April 2006
Skills
Supply Chain and..., Process Reengineering, ERP systems, Six Sigma Methodologies, Lean Manufacturing, Project Management, Kanban, ERP, Six Sigma, Business Process..., Supply Chain, Requirements Gathering, Visio, Supply Chain Management, Business Process..., SDLC, Integration, Healthcare, Health Information..., Gap Analysis, Regulatory Requirements, Requirements Management, Management Consulting, Strategy, Business Analysis, Process Improvement, Management, Leadership, Operations Management, Business Transformation, Consulting, Business Process, Requirements Analysis, Business Requirements, Business Process Design, Business Process Mapping
Education
University of Pittsburgh 2009 — 2010
MBA, Operations and Information Systems
Fr C Rodrigues Institute Of Technology University of Mumbai 2000 — 2005
BE, Computeer Engineering
DeAnna Dunn, PHR's Convergys Experience September 2013 - Present
Job Regional Talent Acquisition Manager Recruiting Amazing Talent
Industry Human Resources
Experience
Convergys September 2013 - Present
Allegis Talent2 for American Express September 2012 - September 2013
Novotus September 2011 - April 2012
Kinetic Concepts, Inc May 2007 - May 2011
ACS a Xerox company February 2006 - May 2007
AppleOne August 2004 - February 2006
Ingenix 2001 - 2004
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Technical Recruiting, Sourcing, Employee Relations, Recruiting, Internet Recruiting, Talent Management, Taleo, Contract Recruitment, Temporary Placement, Executive Search, Human Resources, HRIS, Employee Engagement, Behavioral Interviewing, Team Building, New Hire Orientations, Benefits Negotiation, College Recruiting, Management, Employee Benefits, Interviews, Employer Branding, Deferred Compensation, Training, Screening Resumes, Leadership, Temporary Staffing, Strategy, Workforce Planning, Coaching, Recruitment Advertising, Staffing Services, Succession Planning, Permanent Placement, Screening, Resume Writing, Job Descriptions, Hiring, HR Policies, Job Fairs, Corporate Recruiting, Personnel Management, Cold Calling
Education
University of Phoenix
Business Management, Human Resources
Convergys September 2013 - Present
Allegis Talent2 for American Express September 2012 - September 2013
Novotus September 2011 - April 2012
Kinetic Concepts, Inc May 2007 - May 2011
ACS a Xerox company February 2006 - May 2007
AppleOne August 2004 - February 2006
Ingenix 2001 - 2004
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Technical Recruiting, Sourcing, Employee Relations, Recruiting, Internet Recruiting, Talent Management, Taleo, Contract Recruitment, Temporary Placement, Executive Search, Human Resources, HRIS, Employee Engagement, Behavioral Interviewing, Team Building, New Hire Orientations, Benefits Negotiation, College Recruiting, Management, Employee Benefits, Interviews, Employer Branding, Deferred Compensation, Training, Screening Resumes, Leadership, Temporary Staffing, Strategy, Workforce Planning, Coaching, Recruitment Advertising, Staffing Services, Succession Planning, Permanent Placement, Screening, Resume Writing, Job Descriptions, Hiring, HR Policies, Job Fairs, Corporate Recruiting, Personnel Management, Cold Calling
Education
University of Phoenix
Business Management, Human Resources
Kraig Landers Kraig Landers's Convergys Experience January 2002 - August 2006
Job Vice President of Operations at Financial Media Group
Industry Financial Services
Experience
Financial Media Group August 2015 - Present
Financial Media Group September 2009 - August 2015
Spherion August 2006 - July 2009
Convergys January 2002 - August 2006
Skills
Process Improvement, BPO, Vendor Management, Operations Management, Call Center, Customer Service, Change Management, Program Management, Management, P & L Ownership, Business Analysis, Business Process..., Staff Management, Training, Marketing, Workforce Management, Client Liaison, IVR, Quality Assurance, Benefits Administration, Six Sigma, Project Management, Call Centers, Leadership, Financial Reporting, Financial Analysis, Recruiting, Human Resources, Account Management, Customer Satisfaction, Strategic Planning, Strategy, Financial Services, Enterprise Software, Business Transformation, Outsourcing, Insurance, CRM, Performance Management, Customer Experience, Executive Management, Business Process, Cross-functional Team..., Customer Retention, Business Development, Sales Operations, Finance, Team Management, Salesforce.com, Start-ups
Education
University of Phoenix
Bachelor of Science, Business Management
Financial Media Group August 2015 - Present
Financial Media Group September 2009 - August 2015
Spherion August 2006 - July 2009
Convergys January 2002 - August 2006
Skills
Process Improvement, BPO, Vendor Management, Operations Management, Call Center, Customer Service, Change Management, Program Management, Management, P & L Ownership, Business Analysis, Business Process..., Staff Management, Training, Marketing, Workforce Management, Client Liaison, IVR, Quality Assurance, Benefits Administration, Six Sigma, Project Management, Call Centers, Leadership, Financial Reporting, Financial Analysis, Recruiting, Human Resources, Account Management, Customer Satisfaction, Strategic Planning, Strategy, Financial Services, Enterprise Software, Business Transformation, Outsourcing, Insurance, CRM, Performance Management, Customer Experience, Executive Management, Business Process, Cross-functional Team..., Customer Retention, Business Development, Sales Operations, Finance, Team Management, Salesforce.com, Start-ups
Education
University of Phoenix
Bachelor of Science, Business Management
Karen Error Karen Error's Convergys Experience January 1999 - August 2001
Job CS Supervisor/ Trainer
Industry Education Management
Experience
StubHub (an eBay Company) April 2013 - Present
O.C. Tanner November 2011 - April 2013
O.C. Tanner 2007 - 2011
Fusion Imaging August 2003 - April 2006
Target August 2001 - August 2003
Convergys January 1999 - August 2001
AT&T June 1992 - November 1998
Skills
Leadership Development, Organizational..., Employee Engagement, Organizational..., Executive Coaching, Instructional Design, Talent Management, Coaching, Onboarding, Performance Improvement, Performance Management, Culture Change, Employee Recognition, Employee Relations, Training, Team Building, Strategy, Management, Leadership, Team Leadership, Adult Learning..., Adult Learning Theory, Program Management
Education
Westminster College 2010 — 2012
Master's degree, Business Management
University of Phoenix 2003 — 2005
Bachelor of Science in Business Management
StubHub (an eBay Company) April 2013 - Present
O.C. Tanner November 2011 - April 2013
O.C. Tanner 2007 - 2011
Fusion Imaging August 2003 - April 2006
Target August 2001 - August 2003
Convergys January 1999 - August 2001
AT&T June 1992 - November 1998
Skills
Leadership Development, Organizational..., Employee Engagement, Organizational..., Executive Coaching, Instructional Design, Talent Management, Coaching, Onboarding, Performance Improvement, Performance Management, Culture Change, Employee Recognition, Employee Relations, Training, Team Building, Strategy, Management, Leadership, Team Leadership, Adult Learning..., Adult Learning Theory, Program Management
Education
Westminster College 2010 — 2012
Master's degree, Business Management
University of Phoenix 2003 — 2005
Bachelor of Science in Business Management
Bobby Parson Bobby Parson's Convergys Experience September 2000 - February 2003
Job Senior Manager in the Advanced Solutions Group at Dell Inc.
Industry Information Technology and Services
Experience
Dell August 2011 - Present
Dell January 2004 - August 2011
Convergys September 2000 - February 2003
Skills
Virtualization, Enterprise Software, VMware, Storage, Salesforce.com, Technical Leadership, VDI, Storage Solutions, Active Directory, Storage Virtualization, NAS, Sales Enablement, Solution Selling, Cloud Computing, Enterprise Storage, Storage Area Networks, Fibre Channel, Organizational..., Channel Partners, Sales Operations, Direct Sales, Hardware, Compellent, Sales & Marketing..., Professional Services, Disaster Recovery, Sales Process, Sales, Networking, Data Center, Partner Management, SaaS, iSCSI, Leadership, Team Building, Team Leadership, SAN
Education
University of Phoenix 1999 — 2003
Bachelor of Science, Information Technology
Dell August 2011 - Present
Dell January 2004 - August 2011
Convergys September 2000 - February 2003
Skills
Virtualization, Enterprise Software, VMware, Storage, Salesforce.com, Technical Leadership, VDI, Storage Solutions, Active Directory, Storage Virtualization, NAS, Sales Enablement, Solution Selling, Cloud Computing, Enterprise Storage, Storage Area Networks, Fibre Channel, Organizational..., Channel Partners, Sales Operations, Direct Sales, Hardware, Compellent, Sales & Marketing..., Professional Services, Disaster Recovery, Sales Process, Sales, Networking, Data Center, Partner Management, SaaS, iSCSI, Leadership, Team Building, Team Leadership, SAN
Education
University of Phoenix 1999 — 2003
Bachelor of Science, Information Technology
Curtis Stephen Call's Convergys Experience December 2000 - February 2004
Job Consulting Systems Engineer at Juniper Networks
Industry Computer Networking
Experience
— December 2013 - Present
Juniper Networks March 2015 - Present
Juniper Networks February 2007 - March 2015
Juniper Networks February 2004 - February 2007
Convergys December 2000 - February 2004
Skills
Juniper, JUNOS, Routing, BGP, OSPF, Network Architecture, QoS, Routing Protocols, IPv6, MPLS, Switches, Network Design, Ethernet, TCP/IP, Firewalls, VPLS, ISIS
Education
University of Phoenix 2002 — 2004
BSIT, Information Technology
— December 2013 - Present
Juniper Networks March 2015 - Present
Juniper Networks February 2007 - March 2015
Juniper Networks February 2004 - February 2007
Convergys December 2000 - February 2004
Skills
Juniper, JUNOS, Routing, BGP, OSPF, Network Architecture, QoS, Routing Protocols, IPv6, MPLS, Switches, Network Design, Ethernet, TCP/IP, Firewalls, VPLS, ISIS
Education
University of Phoenix 2002 — 2004
BSIT, Information Technology
Dennis McIntyre's Convergys Experience May 1999 - October 2005
Job Sr. Database Administrator at Jamberry Nails
Industry Information Technology and Services
Experience
Jamberry Nails January 2015 - Present
Galileo Processing June 2014 - Present
One on One Marketing November 2013 - June 2014
Tahitian Noni International 2005 - November 2013
Tahitian Noni International 2005 - 2009
Convergys May 1999 - October 2005
Huntsman Cancer Institute October 1997 - May 1999
Novell April 1994 - October 1997
Skills
SQL, Troubleshooting, Oracle Applications, System Administration, PL/SQL, Oracle, Databases, Oracle E-Business Suite, ITIL, Data Warehousing, Strategic Planning, Business Intelligence, Database Administration, Servers, Linux, Agile Methodologies, VMware, Project Management, IT Management, Security, ERP, Apache, Perl, Microsoft SQL Server, Data Center, Oracle Database...
Education
University of Phoenix 2000 — 2001
MBA, Global Management
Jamberry Nails January 2015 - Present
Galileo Processing June 2014 - Present
One on One Marketing November 2013 - June 2014
Tahitian Noni International 2005 - November 2013
Tahitian Noni International 2005 - 2009
Convergys May 1999 - October 2005
Huntsman Cancer Institute October 1997 - May 1999
Novell April 1994 - October 1997
Skills
SQL, Troubleshooting, Oracle Applications, System Administration, PL/SQL, Oracle, Databases, Oracle E-Business Suite, ITIL, Data Warehousing, Strategic Planning, Business Intelligence, Database Administration, Servers, Linux, Agile Methodologies, VMware, Project Management, IT Management, Security, ERP, Apache, Perl, Microsoft SQL Server, Data Center, Oracle Database...
Education
University of Phoenix 2000 — 2001
MBA, Global Management
Dustin Paxman's Convergys Experience July 2002 - May 2006
Job Director, CRM Service Delivery at American Red Cross
Industry Information Technology and Services
Experience
American Red Cross August 2011 - Present
Unisys June 2007 - August 2011
Unisys May 2006 - June 2007
Convergys July 2002 - May 2006
AFS Inc December 2000 - July 2002
Skills
ITIL, Excel, MS Project, BMC Remedy, Microsoft Office, Visio, IEX, Leadership, Program Management, Service Delivery, Business Analysis
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business/Administration
American Red Cross August 2011 - Present
Unisys June 2007 - August 2011
Unisys May 2006 - June 2007
Convergys July 2002 - May 2006
AFS Inc December 2000 - July 2002
Skills
ITIL, Excel, MS Project, BMC Remedy, Microsoft Office, Visio, IEX, Leadership, Program Management, Service Delivery, Business Analysis
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business/Administration
Frank Miali's Convergys Experience January 2006 - January 2007
Job Telecom Engineer at Bank of the West
Industry Telecommunications
Experience
Bank of the West February 2008 - Present
Convergys January 2006 - January 2007
US Navy April 1993 - December 1997
Skills
Call Center, VoIP, Vendor Management, Telecommunications, Disaster Recovery, Cisco Technologies, Visio, MS Project, Citrix, SharePoint, Project Management, Crystal Reports, Requirements Analysis, MPLS, PMP
Education
University of Phoenix 2007 — 2012
Associate's degree, Information Technology
Bank of the West February 2008 - Present
Convergys January 2006 - January 2007
US Navy April 1993 - December 1997
Skills
Call Center, VoIP, Vendor Management, Telecommunications, Disaster Recovery, Cisco Technologies, Visio, MS Project, Citrix, SharePoint, Project Management, Crystal Reports, Requirements Analysis, MPLS, PMP
Education
University of Phoenix 2007 — 2012
Associate's degree, Information Technology
Rob Simmers's Convergys Experience November 2004 - June 2006
Job Virtualization Engineer at iAccess, Inc.
Industry Computer Networking
Experience
iAccess, Inc. June 2014 - Present
Rockwell Collins December 2008 - June 2014
APAC Customer Services September 2008 - December 2008
Convergys Corporation January 2007 - September 2008
Citi June 2006 - January 2007
Convergys November 2004 - June 2006
Convergys July 2002 - November 2004
Algomod Technologies March 1999 - May 2002
Skills
Windows Server, Active Directory, Group Policy, SCCM, System Deployment, Hardware, Software Installation, Powersh, C#, VB.NET, ASP.NET, JavaScript, HTA, WMI, ADSI, ADO, HTML, WAIK, MDT, USMT, SQL, BAT, Citrix, RightFax, DHCP, DNS, DFS, Juniper, IIS, Microsoft Exchange, VMware, System Deplo, Microsoft Operating..., Software Deployment, Desktop Deployment, Servers, Windows 7, Operating Systems, Troubleshooting, ITIL, Security, Virtualization, Powershell
Education
University of Phoenix 2004 — 2007
Bachelor's of Science, Information Technology
United Education Institute 1998 — 1999
Networking Technologies, Windows Networking
iAccess, Inc. June 2014 - Present
Rockwell Collins December 2008 - June 2014
APAC Customer Services September 2008 - December 2008
Convergys Corporation January 2007 - September 2008
Citi June 2006 - January 2007
Convergys November 2004 - June 2006
Convergys July 2002 - November 2004
Algomod Technologies March 1999 - May 2002
Skills
Windows Server, Active Directory, Group Policy, SCCM, System Deployment, Hardware, Software Installation, Powersh, C#, VB.NET, ASP.NET, JavaScript, HTA, WMI, ADSI, ADO, HTML, WAIK, MDT, USMT, SQL, BAT, Citrix, RightFax, DHCP, DNS, DFS, Juniper, IIS, Microsoft Exchange, VMware, System Deplo, Microsoft Operating..., Software Deployment, Desktop Deployment, Servers, Windows 7, Operating Systems, Troubleshooting, ITIL, Security, Virtualization, Powershell
Education
University of Phoenix 2004 — 2007
Bachelor's of Science, Information Technology
United Education Institute 1998 — 1999
Networking Technologies, Windows Networking
Elizabeth Rando's Convergys Experience 2001 - 2006
Job Client Solutions Analyst at Beeline
Industry Information Technology and Services
Experience
Beeline December 2013 - Present
Starfield Talent Management Solutions August 2010 - December 2013
ista North America June 2009 - August 2010
ista North America August 2007 - June 2009
ista North America January 2006 - August 2007
Convergys 2001 - 2006
Skills
Performance Management, Customer Relations, Problem Solving, Talent Management, Requirements Analysis, User Acceptance Testing, Microsoft Office, Account Management, Process Improvement, Benefits Administration, Analysis, Documentation, Quality Assurance, SAP, Software Documentation, Customer Service, Operations Management, Management, Payroll, Training, Employee Benefits, Vendor Management, Business Analysis, Human Resources, Databases, Project Management, Invoicing, Change Management, Teamwork, Applicant Tracking..., CRM, Call Centers, Accounts Payable, Onboarding, Talent Acquisition, SDLC, SaaS, SharePoint, Business Process..., Organizational..., HRIS
Education
University of Phoenix 2009 — 2012
Bacherlors in Business Management, Information systems
Axia College of University of Phoenix 2007 — 2009
AAB, Business Management
Beeline December 2013 - Present
Starfield Talent Management Solutions August 2010 - December 2013
ista North America June 2009 - August 2010
ista North America August 2007 - June 2009
ista North America January 2006 - August 2007
Convergys 2001 - 2006
Skills
Performance Management, Customer Relations, Problem Solving, Talent Management, Requirements Analysis, User Acceptance Testing, Microsoft Office, Account Management, Process Improvement, Benefits Administration, Analysis, Documentation, Quality Assurance, SAP, Software Documentation, Customer Service, Operations Management, Management, Payroll, Training, Employee Benefits, Vendor Management, Business Analysis, Human Resources, Databases, Project Management, Invoicing, Change Management, Teamwork, Applicant Tracking..., CRM, Call Centers, Accounts Payable, Onboarding, Talent Acquisition, SDLC, SaaS, SharePoint, Business Process..., Organizational..., HRIS
Education
University of Phoenix 2009 — 2012
Bacherlors in Business Management, Information systems
Axia College of University of Phoenix 2007 — 2009
AAB, Business Management
Sandy Mallen's Convergys Experience March 2001 - December 2011
Job Director, IT and Project Management at The InfiLaw System
Industry Education Management
Experience
The InfiLaw System December 2011 - Present
Convergys March 2001 - December 2011
Skills
SDLC, Process Improvement, SQL, Change Management, MS Project, Quality Assurance, Six Sigma, Business Analysis, Troubleshooting, User Acceptance Testing, Requirements Analysis, Testing, Team Management, Software Documentation, Software Project..., Integration
Education
University of Phoenix 2007 — 2009
The InfiLaw System December 2011 - Present
Convergys March 2001 - December 2011
Skills
SDLC, Process Improvement, SQL, Change Management, MS Project, Quality Assurance, Six Sigma, Business Analysis, Troubleshooting, User Acceptance Testing, Requirements Analysis, Testing, Team Management, Software Documentation, Software Project..., Integration
Education
University of Phoenix 2007 — 2009
Jerad Davies's Convergys Experience March 2002 - March 2014
Job Experienced Computer Technicain
Industry Computer & Network Security
Experience
Sean Bolding LLc March 2014 - Present
Convergys March 2002 - March 2014
Skills
Networking, Technical Support, Project Management, Management, System Deployment, Call Centers, Troubleshooting, Software Documentation, Computer Hardware, Process Improvement, Active Directory, XP, Windows 7, Customer Support, System Administration
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management
University of Phoenix 2011 — 2013
Bachelor of Science in Business, Business Administration, Management and Operations, 3.83
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business, 3.67
Centennial Job Corp 2000 — 2002
Deploma, Computer Services
Sean Bolding LLc March 2014 - Present
Convergys March 2002 - March 2014
Skills
Networking, Technical Support, Project Management, Management, System Deployment, Call Centers, Troubleshooting, Software Documentation, Computer Hardware, Process Improvement, Active Directory, XP, Windows 7, Customer Support, System Administration
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management
University of Phoenix 2011 — 2013
Bachelor of Science in Business, Business Administration, Management and Operations, 3.83
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business, 3.67
Centennial Job Corp 2000 — 2002
Deploma, Computer Services
Dave Paxton's Convergys Experience December 2011 - Present
Job Director of Instructional Design and Learning Technologies at Convergys
Industry Financial Services
Experience
Convergys December 2011 - Present
Chase April 2011 - December 2011
Dish Network March 2008 - May 2011
Discover Financial Services 1996 - 2007
Skills
Process Improvement, Training Delivery, Call Center, Performance Management, Coaching, Instructional Design, Instructional Technology, Training, Employee Training, Leadership Development, Leadership
Education
University of Phoenix 2001 — 2005
Bachelor's degree, Business Administration and Management, General
Convergys December 2011 - Present
Chase April 2011 - December 2011
Dish Network March 2008 - May 2011
Discover Financial Services 1996 - 2007
Skills
Process Improvement, Training Delivery, Call Center, Performance Management, Coaching, Instructional Design, Instructional Technology, Training, Employee Training, Leadership Development, Leadership
Education
University of Phoenix 2001 — 2005
Bachelor's degree, Business Administration and Management, General
Aaron Blonquist's Convergys Experience 2000 - 2004
Job Program Manager Outsourcing
Industry Computer Software
Experience
Amazon February 2012 - Present
Microsoft 2004 - June 2010
Convergys 2000 - 2004
Skills
aaronblonquist@hotmail.c..., Service Delivery, BPO, Call Center, Customer Experience, Outsourcing, Market Research, Demand Generation, Workforce Management, Customer Engagement, Customer Service..., Call Centers, Account Management, Partner Management, Customer Satisfaction, Vendor Management, Program Management, Cross-functional Team..., Team Leadership, Management, Operations Management, Team Management, Enterprise Software, Leadership, Product Management, SaaS, CRM, Strategic Partnerships, Analytics
Education
University of Phoenix 2008 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Amazon February 2012 - Present
Microsoft 2004 - June 2010
Convergys 2000 - 2004
Skills
aaronblonquist@hotmail.c..., Service Delivery, BPO, Call Center, Customer Experience, Outsourcing, Market Research, Demand Generation, Workforce Management, Customer Engagement, Customer Service..., Call Centers, Account Management, Partner Management, Customer Satisfaction, Vendor Management, Program Management, Cross-functional Team..., Team Leadership, Management, Operations Management, Team Management, Enterprise Software, Leadership, Product Management, SaaS, CRM, Strategic Partnerships, Analytics
Education
University of Phoenix 2008 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Greg Spalding's Convergys Experience August 2003 - April 2004
Job Configuration Management Engineer at USANA Health Sciences
Industry Information Technology and Services
Experience
USANA Health Sciences March 2014 - Present
W. J. Bradley Mortgage May 2013 - November 2013
Caradigm June 2012 - March 2013
GE Healthcare October 2011 - June 2012
Hewlett-Packard April 2006 - September 2011
Waterford Institute August 2005 - April 2006
LANDesk Software May 2004 - August 2005
Convergys August 2003 - April 2004
Ingenix July 2002 - July 2003
NextPage November 2000 - July 2002
Skills
XML, Software Engineering, Scrum, Linux, Configuration Management, VIsual Studio, Jenkins, Release Engineering, Ant, Maven, MSBuild, InstallShield, VMware, Bash, Powershell, SQL, PostgreSQL, CentOS, Software Build, System Administration, Weblogic, Tomcat, java, Testing, Software Development, XP, Software Configuration..., Subversion, Agile Methodologies, Perl
Education
University of Phoenix 1996 — 1999
Master of Science (M.S.), Computer Information Systems
Weber State University 1992 — 1994
Bachelor of Science, Computer Science
USANA Health Sciences March 2014 - Present
W. J. Bradley Mortgage May 2013 - November 2013
Caradigm June 2012 - March 2013
GE Healthcare October 2011 - June 2012
Hewlett-Packard April 2006 - September 2011
Waterford Institute August 2005 - April 2006
LANDesk Software May 2004 - August 2005
Convergys August 2003 - April 2004
Ingenix July 2002 - July 2003
NextPage November 2000 - July 2002
Skills
XML, Software Engineering, Scrum, Linux, Configuration Management, VIsual Studio, Jenkins, Release Engineering, Ant, Maven, MSBuild, InstallShield, VMware, Bash, Powershell, SQL, PostgreSQL, CentOS, Software Build, System Administration, Weblogic, Tomcat, java, Testing, Software Development, XP, Software Configuration..., Subversion, Agile Methodologies, Perl
Education
University of Phoenix 1996 — 1999
Master of Science (M.S.), Computer Information Systems
Weber State University 1992 — 1994
Bachelor of Science, Computer Science
Tracy Gosine's Convergys Experience August 2006 - January 2014
Job IT Training Strategist with Florida Hospital
Industry Hospital & Health Care
Experience
Florida Hospital June 2014 - Present
Convergys August 2006 - January 2014
Convergys July 2001 - August 2006
Convergys November 1999 - July 2001
Skills
BPO, Change Management, Performance Management, Employee Engagement, Vendor Management, Talent Management, Call Centers, Training Delivery, Training, Leadership, Instructional Design
Education
University of Phoenix 2001 — 2003
Bachelor's Degree, Business Administration and Management, General
Herzing College 1997 — 1999
Associate's Degree, Computer Information Systems
Florida Hospital June 2014 - Present
Convergys August 2006 - January 2014
Convergys July 2001 - August 2006
Convergys November 1999 - July 2001
Skills
BPO, Change Management, Performance Management, Employee Engagement, Vendor Management, Talent Management, Call Centers, Training Delivery, Training, Leadership, Instructional Design
Education
University of Phoenix 2001 — 2003
Bachelor's Degree, Business Administration and Management, General
Herzing College 1997 — 1999
Associate's Degree, Computer Information Systems
Layne Dalton's Convergys Experience 2000 - 2004
Job Realtor at Coldwell Banker Residential Brokerage Orem, UT
Industry Real Estate
Experience
Coldwell Banker Residential Brokerage - Orem, UT January 2011 - Present
Mountain Land Realty October 2010 - January 2011
iLinc Communciations 2004 - 2008
Convergys 2000 - 2004
U S WEST 1999 - 2000
Skills
Training, BPO, Team Leadership, Lead Generation, Call Center, Sales, Marketing Strategy, Customer Satisfaction, Account Management, Marketing, Customer Service, Salesforce.com, Process Improvement, Vendor Management, Call Centers, Selling
Education
University of Phoenix 1997 — 2000
Bachelor's degree, Business Information Systems
Coldwell Banker Residential Brokerage - Orem, UT January 2011 - Present
Mountain Land Realty October 2010 - January 2011
iLinc Communciations 2004 - 2008
Convergys 2000 - 2004
U S WEST 1999 - 2000
Skills
Training, BPO, Team Leadership, Lead Generation, Call Center, Sales, Marketing Strategy, Customer Satisfaction, Account Management, Marketing, Customer Service, Salesforce.com, Process Improvement, Vendor Management, Call Centers, Selling
Education
University of Phoenix 1997 — 2000
Bachelor's degree, Business Information Systems
Marcia Douglas's Convergys Experience April 1995 - Present
Job Associate Talent Acquisition
Industry Staffing and Recruiting
Experience
Convergys April 1995 - Present
Skills
Interviews, Human Resources, New Hire Orientations, Recruiting, Talent Acquisition, Onboarding, Customer Service, Performance Management, Technical Recruiting, Benefits Negotiation, Applicant Tracking..., PeopleSoft
Education
University of Phoenix 2006 — 2010
Bachlors, Business of Science in Human Resource
Ft Pierce Westwood High School 1989 — 1992
High school diploma
Convergys April 1995 - Present
Skills
Interviews, Human Resources, New Hire Orientations, Recruiting, Talent Acquisition, Onboarding, Customer Service, Performance Management, Technical Recruiting, Benefits Negotiation, Applicant Tracking..., PeopleSoft
Education
University of Phoenix 2006 — 2010
Bachlors, Business of Science in Human Resource
Ft Pierce Westwood High School 1989 — 1992
High school diploma
Jason Forsgren's Convergys Experience 2000 - 2005
Job Product Support Engineer
Industry Information Technology and Services
Experience
LANDesk Software October 2011 - Present
LANDesk Software March 2005 - Present
Convergys 2000 - 2005
TechServ 1998 - 1999
Skills
LANDesk, Enterprise Software, Windows Server, Troubleshooting, System Deployment, Active Directory, XP, TCP/IP, Mobile Devices, Servers, Virtualization, Microsoft SQL Server, Systems Management, VMware, Operating Systems, IIS, Hardware, Storage, IT Service Management, DHCP, Data Center, Disaster Recovery, Cloud Computing
Education
University of Phoenix 2008 — 2010
MBA, Masters of Business with concentration in computer science
Stevens Henager college 1998 — 2000
BS, Computer Science
LANDesk Software October 2011 - Present
LANDesk Software March 2005 - Present
Convergys 2000 - 2005
TechServ 1998 - 1999
Skills
LANDesk, Enterprise Software, Windows Server, Troubleshooting, System Deployment, Active Directory, XP, TCP/IP, Mobile Devices, Servers, Virtualization, Microsoft SQL Server, Systems Management, VMware, Operating Systems, IIS, Hardware, Storage, IT Service Management, DHCP, Data Center, Disaster Recovery, Cloud Computing
Education
University of Phoenix 2008 — 2010
MBA, Masters of Business with concentration in computer science
Stevens Henager college 1998 — 2000
BS, Computer Science
Brittany Davenport's Convergys Experience February 2012 - October 2014
Job Customer Service Representative
Industry Consumer Services
Experience
Convergys February 2012 - October 2014
My Mothers House, LLC. May 2011 - February 2012
SourceHOV June 2010 - February 2011
Delaware North August 2008 - May 2010
Skills
Customer Service, Call Centers, Cashiering, Microsoft Office, Front Office, Mail Sorting
Education
University of Phoenix 2013 — 2015
Associate of Arts and Sciences (AAS), Healthcare Administration
Convergys February 2012 - October 2014
My Mothers House, LLC. May 2011 - February 2012
SourceHOV June 2010 - February 2011
Delaware North August 2008 - May 2010
Skills
Customer Service, Call Centers, Cashiering, Microsoft Office, Front Office, Mail Sorting
Education
University of Phoenix 2013 — 2015
Associate of Arts and Sciences (AAS), Healthcare Administration
Jodie Thomas's Convergys Experience October 2002 - November 2008
Job Instructor at Jones College
Industry Education Management
Experience
Jones College Prevention SupervisorGateway Community Services, Inc.2010 - Present
Convergys October 2002 - November 2008
Skills
Vendor Management, Team Building, Requirements Analysis, Instructional Design, E-Learning, Troubleshooting, Captivate, Software Documentation, Higher Education, Teaching, Strategic Planning, Curriculum Design, Staff Development, Curriculum Development, Microsoft Office, Public Speaking, Leadership Development, System Administration, Adult Education, Coaching, Distance Learning, Instructor-led Training, Leadership, Learning Management, Needs Analysis, Organizational..., Program Development, Training, Administration, Supervisory Skills, Training Delivery
Education
University of Phoenix 2008 — 2015
DM, Organizational Management
Jones College Prevention SupervisorGateway Community Services, Inc.2010 - Present
Convergys October 2002 - November 2008
Skills
Vendor Management, Team Building, Requirements Analysis, Instructional Design, E-Learning, Troubleshooting, Captivate, Software Documentation, Higher Education, Teaching, Strategic Planning, Curriculum Design, Staff Development, Curriculum Development, Microsoft Office, Public Speaking, Leadership Development, System Administration, Adult Education, Coaching, Distance Learning, Instructor-led Training, Leadership, Learning Management, Needs Analysis, Organizational..., Program Development, Training, Administration, Supervisory Skills, Training Delivery
Education
University of Phoenix 2008 — 2015
DM, Organizational Management
Geomara Armenta's Convergys Experience April 1996 - Present
Job Small Business & Group Benefits Specialist at PrePaid Legal Services, Inc.
Industry Outsourcing/Offshoring
Experience
Convergys April 1996 - Present
Pre-Paid Legal Services, Inc. August 2007 - December 2010
Education
University of Phoenix
Convergys April 1996 - Present
Pre-Paid Legal Services, Inc. August 2007 - December 2010
Education
University of Phoenix
Juanne Porter's Convergys Experience June 2001 - November 2006
Job Human Resources Training and Development Coordinator at Louisiana State University
Industry Higher Education
Experience
Louisiana State University April 2009 - Present
Staples, Coorperation October 2007 - September 2008
Convergys June 2001 - November 2006
Skills
Leadership Development, Public Speaking, Organizational..., Community Outreach, Teaching, Recruiting, Performance Management, Training, Outlook, Human Resources, Employee Relations, Personnel Management, Leadership, Policy, Interviews, Customer Service
Education
University of Phoenix 2003 — 2006
BS, Business Management
Louisiana State University April 2009 - Present
Staples, Coorperation October 2007 - September 2008
Convergys June 2001 - November 2006
Skills
Leadership Development, Public Speaking, Organizational..., Community Outreach, Teaching, Recruiting, Performance Management, Training, Outlook, Human Resources, Employee Relations, Personnel Management, Leadership, Policy, Interviews, Customer Service
Education
University of Phoenix 2003 — 2006
BS, Business Management
Mary Frances Gallagher's Convergys Experience February 2003 - May 2011
Job Workforce Analyst at Restoration Hardware
Industry Telecommunications
Experience
Restoration Hardware March 2013 - Present
Citi Bank June 2011 - January 2013
Convergys February 2003 - May 2011
Skills
Call Center, BPO, MIS, Process Improvement, Workforce Management, Team Management, Customer Service, Customer Satisfaction, Operations Management, Transition Management, Forecasting, PeopleSoft, Capacity Planning, Technology Integration, Cost Reduction..., Process Efficiency, Driving Efficiency, TotalView, Avaya Communication..., Avaya IP Telephony, Nortel, Six Sigma, Target Selection, Targeted Selection..., Aspect, RTA, FDR, IBS, Unisys Mainframe, Access Points
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Business Management and Accounting, 3.4
Restoration Hardware March 2013 - Present
Citi Bank June 2011 - January 2013
Convergys February 2003 - May 2011
Skills
Call Center, BPO, MIS, Process Improvement, Workforce Management, Team Management, Customer Service, Customer Satisfaction, Operations Management, Transition Management, Forecasting, PeopleSoft, Capacity Planning, Technology Integration, Cost Reduction..., Process Efficiency, Driving Efficiency, TotalView, Avaya Communication..., Avaya IP Telephony, Nortel, Six Sigma, Target Selection, Targeted Selection..., Aspect, RTA, FDR, IBS, Unisys Mainframe, Access Points
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Business Management and Accounting, 3.4
Craig Hiler's Convergys Experience April 2009 - August 2011
Job Senior IT Manager at Convergys Corporation
Industry Information Technology and Services
Experience
Convergys April 2009 - August 2011
Convergys March 2007 - April 2009
Convergys April 2005 - March 2007
Convergys March 1997 - April 2005
AT&T Solutions Customer Care September 1995 - March 1997
Skills
Service Delivery, BPO, Outsourcing, Disaster Recovery, Incident Management, Firewalls, PMO, Project Management, Vendor Management, SDLC, Routers, Change Management, ITIL, Networking, Switches, Call Centers, Sla, Integration, Business Process, IT Strategy, PMP, IT Service Management, IT Management, Telecommunications, Business Process..., Offshoring, Data Center, Pre-sales
Education
University of Phoenix 2003 — 2007
Bachelors, Management
Cisco Systems 2004 — 2004
CCNA, Cisco Routing and Switching
Bethel High School
Sandalwood
Convergys April 2009 - August 2011
Convergys March 2007 - April 2009
Convergys April 2005 - March 2007
Convergys March 1997 - April 2005
AT&T Solutions Customer Care September 1995 - March 1997
Skills
Service Delivery, BPO, Outsourcing, Disaster Recovery, Incident Management, Firewalls, PMO, Project Management, Vendor Management, SDLC, Routers, Change Management, ITIL, Networking, Switches, Call Centers, Sla, Integration, Business Process, IT Strategy, PMP, IT Service Management, IT Management, Telecommunications, Business Process..., Offshoring, Data Center, Pre-sales
Education
University of Phoenix 2003 — 2007
Bachelors, Management
Cisco Systems 2004 — 2004
CCNA, Cisco Routing and Switching
Bethel High School
Sandalwood
German Toro's Convergys Experience 2000 - 2001
Job Business Systems Consultant at Wells Fargo BCP Readiness
Industry Information Technology and Services
Experience
Wells Fargo January 2012 - Present
Wells Fago November 2004 - June 2012
Wells Fargo Bank August 2003 - November 2004
Convergys 2000 - 2001
Skills
Disaster Recovery, Business Continuity, Requirements Gathering, Process Improvement, Testing, Business Continuity..., ITIL, Vendor Management, SharePoint
Education
University of Phoenix
Bachelor of Arts, Business Management
University of Utah 1995 — 1999
Wells Fargo January 2012 - Present
Wells Fago November 2004 - June 2012
Wells Fargo Bank August 2003 - November 2004
Convergys 2000 - 2001
Skills
Disaster Recovery, Business Continuity, Requirements Gathering, Process Improvement, Testing, Business Continuity..., ITIL, Vendor Management, SharePoint
Education
University of Phoenix
Bachelor of Arts, Business Management
University of Utah 1995 — 1999
Sebastian Watkins's Convergys Experience April 2007 - June 2008
Job Security Officer at Allied Barton Security Services
Industry Security and Investigations
Experience
Allied Barton Security Services August 2008 - Present
Metro PRG May 2009 - June 2013
Convergys April 2007 - June 2008
Skills
Java, Windows, Programming, Software Engineering, Hardware, Core Java, HTML, MySQL, Visual Studio, Visual Basic, .NET, VB.NET, Troubleshooting
Education
University of Phoenix 2009 — 2011
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, Software Engineering
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Computer Software Engineering
Allied Barton Security Services August 2008 - Present
Metro PRG May 2009 - June 2013
Convergys April 2007 - June 2008
Skills
Java, Windows, Programming, Software Engineering, Hardware, Core Java, HTML, MySQL, Visual Studio, Visual Basic, .NET, VB.NET, Troubleshooting
Education
University of Phoenix 2009 — 2011
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, Software Engineering
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Computer Software Engineering
Elizabeth Swarbrick's Convergys Experience March 2007 - Present
Job Technical Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2007 - Present
Education
University of Phoenix 2010 — 2011
CSU Pueblo 2003 — 2004
Convergys March 2007 - Present
Education
University of Phoenix 2010 — 2011
CSU Pueblo 2003 — 2004
Kelli Hawkins's Convergys Experience 2011 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2011 - 2011
Skills
Customer Service, Data Entry
Education
University of Phoenix 2008 — 2010
Associate of Arts, Healthcare Administration
Convergys 2011 - 2011
Skills
Customer Service, Data Entry
Education
University of Phoenix 2008 — 2010
Associate of Arts, Healthcare Administration
Donna Chenevert's Convergys Experience March 2006 - Present
Job Administrator at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2006 - Present
Education
University of Phoenix 2009 — 2011
Associate's degree, Hospitality Administration/Management
Convergys March 2006 - Present
Education
University of Phoenix 2009 — 2011
Associate's degree, Hospitality Administration/Management
Cameron Vaux's Convergys Experience October 2012 - November 2013
Job Computer Operator at The Church of the Latter day Saints
Industry Information Technology and Services
Experience
The Church of Jesus Christ of Latter day Saints November 2013 - Present
Convergys October 2012 - November 2013
Skills
Networking, Information Technology, Database Administration, Painting, Troubleshooting, Microsoft Office, Customer Service, Microsoft Excel, Project Planning, IP
Education
University of Phoenix 2010 — 2013
Bachelor's degree in Information Technology/DBA, Data Modeling/Warehousing and Database Administration, 2.76
University of Phoenix 2008 — 2010
Associate's degree IT, Inforamtion Technology, 2.87
The Church of Jesus Christ of Latter day Saints November 2013 - Present
Convergys October 2012 - November 2013
Skills
Networking, Information Technology, Database Administration, Painting, Troubleshooting, Microsoft Office, Customer Service, Microsoft Excel, Project Planning, IP
Education
University of Phoenix 2010 — 2013
Bachelor's degree in Information Technology/DBA, Data Modeling/Warehousing and Database Administration, 2.76
University of Phoenix 2008 — 2010
Associate's degree IT, Inforamtion Technology, 2.87
CAROL MARIONEAUX's Convergys Experience August 2005 - September 2007
Job Paralegal at State of New Jersey Department of Children and Families
Industry Legal Services
Experience
State of New Jersey Department of Children and Families January 2015 - Present
LMS STAFFING/Cooper Hospital January 2014 - January 2014
LMS Staffing Solutions October 2013 - December 2013
LSU HCSD Central Business Office September 2007 - October 2012
Convergys August 2005 - September 2007
Skills
HIPAA, Healthcare, Medicaid, Medicare, Healthcare Management, Hospitals, Medical Coding, Healthcare Information..., Medical Billing, EHR, CPT, EMR, Clinical Research, Research, Policy, Medicine, Software Documentation, Access, PowerPoint, Microsoft Word, Microsoft Office, Office Management, Public Speaking, Customer Service, Epic Systems, Legal Writing
Education
Argosy University 2014 — 2015
Master's Degree, Health Services
University of Phoenix 2010 — 2012
Bachelor of Science, Business Management, 3.58
Tulane University 1989 — 1993
Associate's Degree, Paralegal Studies, 3.2
State of New Jersey Department of Children and Families January 2015 - Present
LMS STAFFING/Cooper Hospital January 2014 - January 2014
LMS Staffing Solutions October 2013 - December 2013
LSU HCSD Central Business Office September 2007 - October 2012
Convergys August 2005 - September 2007
Skills
HIPAA, Healthcare, Medicaid, Medicare, Healthcare Management, Hospitals, Medical Coding, Healthcare Information..., Medical Billing, EHR, CPT, EMR, Clinical Research, Research, Policy, Medicine, Software Documentation, Access, PowerPoint, Microsoft Word, Microsoft Office, Office Management, Public Speaking, Customer Service, Epic Systems, Legal Writing
Education
Argosy University 2014 — 2015
Master's Degree, Health Services
University of Phoenix 2010 — 2012
Bachelor of Science, Business Management, 3.58
Tulane University 1989 — 1993
Associate's Degree, Paralegal Studies, 3.2
Rochel Richardson's Convergys Experience August 2012 - Present
Job customer service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2012 - Present
Southwest Airlines July 2008 - January 2009
ADP October 2007 - July 2008
Skills
Payroll, ADP systems, Kronos, Microsoft Office, Microsoft Excel, Ten Key, Exceptional problem..., Teamwork
Education
University of Phoenix 2010 — 2013
Business/Commerce, General
Computer Career Center 2004 — 2005
Certification, Medical Office Assistant/Specialist
Convergys August 2012 - Present
Southwest Airlines July 2008 - January 2009
ADP October 2007 - July 2008
Skills
Payroll, ADP systems, Kronos, Microsoft Office, Microsoft Excel, Ten Key, Exceptional problem..., Teamwork
Education
University of Phoenix 2010 — 2013
Business/Commerce, General
Computer Career Center 2004 — 2005
Certification, Medical Office Assistant/Specialist
Dorothy Hallback's Convergys Experience 1998 - 2001
Job Account Services Representative at ADT
Industry Security and Investigations
Experience
ADT August 2004 - Present
Prudential Financial 2001 - 2004
Convergys 1998 - 2001
Skills
Cold Calling, Account Management, Customer Retention, Sales, Customer Service, Salesforce.com, Sales Operations, Sales Process, B2B, Direct Sales, Leadership, Call Centers, Customer Satisfaction, Management, Inventory Management, Outlook, Training, Sales Presentations
Education
University of Phoenix 2012 — 2014
Master's degree, Business/Marketing
University of Phoenix 2008 — 2012
Bachelor's degree, Business/Management
Robert E. Lee
ADT August 2004 - Present
Prudential Financial 2001 - 2004
Convergys 1998 - 2001
Skills
Cold Calling, Account Management, Customer Retention, Sales, Customer Service, Salesforce.com, Sales Operations, Sales Process, B2B, Direct Sales, Leadership, Call Centers, Customer Satisfaction, Management, Inventory Management, Outlook, Training, Sales Presentations
Education
University of Phoenix 2012 — 2014
Master's degree, Business/Marketing
University of Phoenix 2008 — 2012
Bachelor's degree, Business/Management
Robert E. Lee
Brion Mosley's Convergys Experience November 2005 - October 2009
Job Machine Operator at U.S. Bank
Industry Banking
Experience
U.S. Bank May 2012 - Present
Home Decorators Collection May 2011 - June 2012
Convergys November 2005 - October 2009
Convergys February 2002 - April 2004
Bank of America Merchant Services September 1998 - April 2001
Skills
Customer Service, Process Improvement, Banking, Team Leadership, Data Entry, Software Installation, Hardware Installation, Printer installation..., Windows..., Microsoft Suite, Pc Networking, Mail processing, Technical Support, Microsoft Office, Networking, Management, Call Centers, Sales, Databases, Direct Mail
Education
University of Phoenix 2007 — 2013
Masters of Information Technology, Information Technology
U.S. Bank May 2012 - Present
Home Decorators Collection May 2011 - June 2012
Convergys November 2005 - October 2009
Convergys February 2002 - April 2004
Bank of America Merchant Services September 1998 - April 2001
Skills
Customer Service, Process Improvement, Banking, Team Leadership, Data Entry, Software Installation, Hardware Installation, Printer installation..., Windows..., Microsoft Suite, Pc Networking, Mail processing, Technical Support, Microsoft Office, Networking, Management, Call Centers, Sales, Databases, Direct Mail
Education
University of Phoenix 2007 — 2013
Masters of Information Technology, Information Technology
Johnna Dornan's Convergys Experience August 2008 - February 2009
Job Owner/photographer at Johnna's Photography
Industry
Experience
Johnna's Photography August 2008 - Present
Office Depot May 2013 - May 2014
Convergys August 2008 - February 2009
Skills
Leadership, Management, Microsoft Office, Training, Microsoft Excel, Process Improvement, Sales, Recruiting, Strategy
Education
University of Phoenix 2006 — 2008
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Johnna's Photography August 2008 - Present
Office Depot May 2013 - May 2014
Convergys August 2008 - February 2009
Skills
Leadership, Management, Microsoft Office, Training, Microsoft Excel, Process Improvement, Sales, Recruiting, Strategy
Education
University of Phoenix 2006 — 2008
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
LaWanda Price's Convergys Experience August 2005 - May 2009
Job Customer Service Supervisor at Xerox
Industry Information Technology and Services
Experience
Xerox April 2013 - August 2013
UnitedHealth Group August 2010 - April 2013
Convergys August 2005 - May 2009
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Healthcare Information Systems
University of Phoenix 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Xerox April 2013 - August 2013
UnitedHealth Group August 2010 - April 2013
Convergys August 2005 - May 2009
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Healthcare Information Systems
University of Phoenix 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Mary Lucille Holmes's Convergys Experience November 2010 - May 2011
Job Technical & Business Professional
Industry Consumer Goods
Experience
Rite-Aid Pharmacy October 2013 - Present
Convergys November 2010 - May 2011
Lofton Staffing Services May 2009 - November 2010
U.S.Postal Service July 1998 - November 2004
Skills
Sales Management, Team Leadership, Can-Do Philosophy, Resourceful..., Optimum Job Performance, Analytical Reasoning, Technical Writing, Document Management, Safety Management, Photographic Memory, Laboratory Skills
Education
University of Phoenix
Bachelor of Science (BS), Business Management & Entrepreneurship
Southwest Mississippi Community College
Associate of Arts (AA), Pre-Pharmacy Studies
Rite-Aid Pharmacy October 2013 - Present
Convergys November 2010 - May 2011
Lofton Staffing Services May 2009 - November 2010
U.S.Postal Service July 1998 - November 2004
Skills
Sales Management, Team Leadership, Can-Do Philosophy, Resourceful..., Optimum Job Performance, Analytical Reasoning, Technical Writing, Document Management, Safety Management, Photographic Memory, Laboratory Skills
Education
University of Phoenix
Bachelor of Science (BS), Business Management & Entrepreneurship
Southwest Mississippi Community College
Associate of Arts (AA), Pre-Pharmacy Studies
Carolyn Klein's Convergys Experience December 2008 - April 2010
Job Customer Service Representative at Natural Healthy Concepts
Industry Health, Wellness and Fitness
Experience
Natural Healthy Concepts May 2011 - Present
Natural Healthy Concepts December 2010 - Present
Kohl's Department Stores October 2002 - October 2011
Convergys December 2008 - April 2010
Skills
Commitment to Customer..., Curiosity, Dependable Team Player, Loyal, Competitive, Intelligence, Possess strong..., Fast-paced, Positive Team Player, Integrity, Patience, Determination, Result Oriented, Customer Service, CRM, Always Willing to Learn, Always Punctual, Adaptation, Highly motivated..., Team Player, Customer Satisfaction
Education
University of Phoenix 2006 — 2010
Bachelor of Science (BS), Information Technology/Multimedia and Visual Communications
Natural Healthy Concepts May 2011 - Present
Natural Healthy Concepts December 2010 - Present
Kohl's Department Stores October 2002 - October 2011
Convergys December 2008 - April 2010
Skills
Commitment to Customer..., Curiosity, Dependable Team Player, Loyal, Competitive, Intelligence, Possess strong..., Fast-paced, Positive Team Player, Integrity, Patience, Determination, Result Oriented, Customer Service, CRM, Always Willing to Learn, Always Punctual, Adaptation, Highly motivated..., Team Player, Customer Satisfaction
Education
University of Phoenix 2006 — 2010
Bachelor of Science (BS), Information Technology/Multimedia and Visual Communications
Nina Berry's Convergys Experience February 2011 - June 2011
Job
Industry Retail
Experience
Babies R Us October 2014 - August 2015
Glamorous Styles October 2013 - December 2013
Q Beauty Supply August 2013 - October 2013
Convergys February 2011 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Research, English, Windows, Outlook
Education
University of Phoenix 2014 — 2014
Business administration
Valdosta state university 2009 — 2010
Business marketing
Columbia High School 2005 — 2009
Diploma
Babies R Us October 2014 - August 2015
Glamorous Styles October 2013 - December 2013
Q Beauty Supply August 2013 - October 2013
Convergys February 2011 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Research, English, Windows, Outlook
Education
University of Phoenix 2014 — 2014
Business administration
Valdosta state university 2009 — 2010
Business marketing
Columbia High School 2005 — 2009
Diploma
Thomas Allor's Convergys Experience August 2011 - December 2013
Job Collector
Industry Writing and Editing
Experience
Self-employed July 2013 - Present
Convergys August 2011 - December 2013
Education
University of Phoenix 2013 — 2018
Bachelor's degree, Computer Software Engineering
Pankow Vocational Tech 1993 — 1995
Vocational Certificate, Basic Electronics
L'Anse Creuse Central High
Diploma, General Studies
Self-employed July 2013 - Present
Convergys August 2011 - December 2013
Education
University of Phoenix 2013 — 2018
Bachelor's degree, Computer Software Engineering
Pankow Vocational Tech 1993 — 1995
Vocational Certificate, Basic Electronics
L'Anse Creuse Central High
Diploma, General Studies
Kandiss Williams's Convergys Experience January 2004 - March 2006
Job Insurance Professional
Industry Insurance
Experience
Blue Cross and Blue Shield of Louisiana 2013 - 2014
EBR Teachers Federal Credit Union 2012 - 2013
Southern University and A&M College System February 2010 - July 2012
Convergys January 2004 - March 2006
Skills
Administrative..., Benefits Administration, Customer Service, Cash Handling, Lines Of Credit, Credit Unions, Accounts Payable, Accounts Receivable, Data Entry, Filing, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, AS400 Administration, Oracle, Loan Servicing, Scheduling, Front Office, Switchboard, Multi-line Phone
Education
University of Phoenix
Associate of Science (A.S.), Health/Health Care Administration/Management
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Blue Cross and Blue Shield of Louisiana 2013 - 2014
EBR Teachers Federal Credit Union 2012 - 2013
Southern University and A&M College System February 2010 - July 2012
Convergys January 2004 - March 2006
Skills
Administrative..., Benefits Administration, Customer Service, Cash Handling, Lines Of Credit, Credit Unions, Accounts Payable, Accounts Receivable, Data Entry, Filing, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, AS400 Administration, Oracle, Loan Servicing, Scheduling, Front Office, Switchboard, Multi-line Phone
Education
University of Phoenix
Associate of Science (A.S.), Health/Health Care Administration/Management
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Arlene Freeman's Convergys Experience September 2002 - June 2008
Job
Industry Information Technology and Services
Experience
City/Parish of Baton Rouge June 2008 - Present
Hamilton Relay September 2014 - December 2014
Convergys September 2002 - June 2008
Skills
Programming Language..., Operating Systems, .NET, PHP, Adobe Creative Suite, DOS, Linux, Novell, Microsoft SQL Server, Microsoft Office, Pascal, COBOL, C, C++, HTML, JavaScript, CSS
Education
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Information Systems
City/Parish of Baton Rouge June 2008 - Present
Hamilton Relay September 2014 - December 2014
Convergys September 2002 - June 2008
Skills
Programming Language..., Operating Systems, .NET, PHP, Adobe Creative Suite, DOS, Linux, Novell, Microsoft SQL Server, Microsoft Office, Pascal, COBOL, C, C++, HTML, JavaScript, CSS
Education
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Information Systems
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT