Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Convergys Salaries. You can even request information on how much does Convergys pay if you want to. Learn about salaries, pros and cons of working for Convergys directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
Employee
Years
Job
Industry
Kevin Haynes Kevin Haynes's Convergys Experience September 2011 - March 2012
Job "I'm your new MVP" 8 yrs of helpdesk/ tech support experience. Associates Degree in Computer Network Mgmt
Industry Information Technology and Services
Experience
Ricoh Americas Corporation July 2015 - Present
HighPoint Solutions August 2014 - May 2015
Comcast Business November 2013 - August 2014
Bank of America June 2012 - December 2012
Convergys September 2011 - March 2012
Start Corporation May 2010 - April 2011
Sprint January 2008 - December 2010
Dell April 2005 - January 2008
West Corporation November 2004 - April 2005
US Navy September 2000 - September 2004
Skills
Call Center, Computer Proficiency, Typing, Help Desk Support, Warehousing, Collections, Sales, Windows, Computer Hardware, Technical Support, Networking, Troubleshooting, Customer Support, Windows 7, Customer Experience, Information Systems, Leadership, Software Installation, Telecommunications, Avaya, System Deployment, Computer Network..., LAN-WAN, Routers, Wireless Networking, Windows XP, Switches, VPN, System Administration, Lotus Notes, Software Documentation, WAN, Process Improvement, Data Entry, Call Centers, Access, Business Services, Invoicing, Customer Satisfaction, Customer Service
Education
Centura College-Virginia Beach 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Tidewater Tech-Trades 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Martin Luther King High School 1996 — 2000
high school diploma, Business Administration and Management, General
Centura College-Virginia Beach
Associate's degree, Computer/Information Technology Administration and Management
Ricoh Americas Corporation July 2015 - Present
HighPoint Solutions August 2014 - May 2015
Comcast Business November 2013 - August 2014
Bank of America June 2012 - December 2012
Convergys September 2011 - March 2012
Start Corporation May 2010 - April 2011
Sprint January 2008 - December 2010
Dell April 2005 - January 2008
West Corporation November 2004 - April 2005
US Navy September 2000 - September 2004
Skills
Call Center, Computer Proficiency, Typing, Help Desk Support, Warehousing, Collections, Sales, Windows, Computer Hardware, Technical Support, Networking, Troubleshooting, Customer Support, Windows 7, Customer Experience, Information Systems, Leadership, Software Installation, Telecommunications, Avaya, System Deployment, Computer Network..., LAN-WAN, Routers, Wireless Networking, Windows XP, Switches, VPN, System Administration, Lotus Notes, Software Documentation, WAN, Process Improvement, Data Entry, Call Centers, Access, Business Services, Invoicing, Customer Satisfaction, Customer Service
Education
Centura College-Virginia Beach 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Tidewater Tech-Trades 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Martin Luther King High School 1996 — 2000
high school diploma, Business Administration and Management, General
Centura College-Virginia Beach
Associate's degree, Computer/Information Technology Administration and Management
Ramon Palomino Ramon Palomino's Convergys Experience March 2000 - February 2001
Job Falcon School District 49
Industry Facilities Services
Experience
School District 49 August 2015 - Present
Directorate of FMWR Activities - Fort Knox June 2010 - July 2011
Tia's Tex Mex restaurant April 2001 - December 2003
Convergys March 2000 - February 2001
Cypress College December 1993 - September 1998
US Navy August 1991 - July 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Public Speaking, Budgets, Leadership, Time Management, Sales, Teamwork, Teaching, Training, Leadership Development, Communication, Access, Team Leadership
Education
University of Colorado Colorado Springs 2012 — 2014
Bachelor's Degree, Major in Management with a Minor in Finance, Alumni
Central Texas College 1996 — 1999
Associate's Degree, Applied Science in Business Management
School District 49 August 2015 - Present
Directorate of FMWR Activities - Fort Knox June 2010 - July 2011
Tia's Tex Mex restaurant April 2001 - December 2003
Convergys March 2000 - February 2001
Cypress College December 1993 - September 1998
US Navy August 1991 - July 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Public Speaking, Budgets, Leadership, Time Management, Sales, Teamwork, Teaching, Training, Leadership Development, Communication, Access, Team Leadership
Education
University of Colorado Colorado Springs 2012 — 2014
Bachelor's Degree, Major in Management with a Minor in Finance, Alumni
Central Texas College 1996 — 1999
Associate's Degree, Applied Science in Business Management
Mark Weyer Mark Weyer's Convergys Experience October 2014 - Present
Job Support Agent at Convergys
Industry Computer Hardware
Experience
Convergys October 2014 - Present
Wal-Mart July 2012 - October 2014
Fry's Food July 2010 - June 2012
Skills
Retail Sales, Technical Support, Microsoft Office, Adobe Creative Suite, Social Media
Education
Chandler/Gilbert Community College 2010 — 2012
Higley High School
Convergys October 2014 - Present
Wal-Mart July 2012 - October 2014
Fry's Food July 2010 - June 2012
Skills
Retail Sales, Technical Support, Microsoft Office, Adobe Creative Suite, Social Media
Education
Chandler/Gilbert Community College 2010 — 2012
Higley High School
Theodore P. Fields's Convergys Experience November 1997 - December 2002
Job Deputy Real Estate Auditor at Franklin County Auditor's Office
Industry Government Administration
Experience
Franklin County Auditor's Office February 2013 - Present
Montgomery County, Ohio September 2003 - April 2012
Central State University January 2011 - May 2011
Convergys November 1997 - December 2002
Skills
Community Outreach, Policy, Higher Education, Public Speaking, Leadership, Government, Microsoft Office, Leadership Development, Strategic Planning, Program Management, PowerPoint, Team Building, Non-profits, Curriculum Design, Customer Service, PC..., computer programming
Education
University of Dayton School of Law 2012 — 2012
University of Phoenix 2006 — 2008
Master of Business Administration (M.B.A.)
Central State University 1992 — 1997
Bachelor's degree, Management Information Systems, General
Franklin County Auditor's Office February 2013 - Present
Montgomery County, Ohio September 2003 - April 2012
Central State University January 2011 - May 2011
Convergys November 1997 - December 2002
Skills
Community Outreach, Policy, Higher Education, Public Speaking, Leadership, Government, Microsoft Office, Leadership Development, Strategic Planning, Program Management, PowerPoint, Team Building, Non-profits, Curriculum Design, Customer Service, PC..., computer programming
Education
University of Dayton School of Law 2012 — 2012
University of Phoenix 2006 — 2008
Master of Business Administration (M.B.A.)
Central State University 1992 — 1997
Bachelor's degree, Management Information Systems, General
Saran Adams Saran Adams's Convergys Experience September 2012 - May 2013
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
Convergys September 2012 - May 2013
iQor June 2008 - June 2010
Skills
Workforce Management, Call Center, Customer Service, Call Centers, BPO, Customer Experience, Contact Centers, Customer Satisfaction, Service Delivery, Sla, Technical Support, Outsourcing, Inbound Marketing, Team Management
Education
University of Phoenix 2008 — 2014
Central Piedmont Community College 2002 — 2008
Convergys September 2012 - May 2013
iQor June 2008 - June 2010
Skills
Workforce Management, Call Center, Customer Service, Call Centers, BPO, Customer Experience, Contact Centers, Customer Satisfaction, Service Delivery, Sla, Technical Support, Outsourcing, Inbound Marketing, Team Management
Education
University of Phoenix 2008 — 2014
Central Piedmont Community College 2002 — 2008
Heather Huddlle Heather Huddlle's Convergys Experience October 2009 - March 2010
Job Support Center Analyst Level II
Industry Information Technology and Services
Experience
Pomeroy March 2010 - Present
Convergys October 2009 - March 2010
ARC Pressure Data March 2008 - April 2009
Sykes December 1999 - June 2006
Central Texas College November 2002 - January 2004
U.S. Army October 1995 - June 1999
Skills
Active Directory, Training, Telecommunications, Networking, Technical Support, Microsoft SQL Server, Software Documentation, Customer Service, Troubleshooting, Computer Hardware, Quality Assurance, ITIL
Education
Central Texas College 1999 — 2002
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Pomeroy March 2010 - Present
Convergys October 2009 - March 2010
ARC Pressure Data March 2008 - April 2009
Sykes December 1999 - June 2006
Central Texas College November 2002 - January 2004
U.S. Army October 1995 - June 1999
Skills
Active Directory, Training, Telecommunications, Networking, Technical Support, Microsoft SQL Server, Software Documentation, Customer Service, Troubleshooting, Computer Hardware, Quality Assurance, ITIL
Education
Central Texas College 1999 — 2002
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Mark Christian Mark Christian's Convergys Experience October 2004 - May 2008
Job Engagement Manager at AT&T
Industry Information Technology and Services
Experience
AT&T December 2013 - Present
Kelly Services May 2013 - December 2013
Solutions for Your PC December 2011 - May 2013
CherryRoad Technologies July 2011 - December 2011
CedarCrestone February 2011 - July 2011
Self Employed June 2009 - June 2011
Convergys October 2004 - May 2008
Shands Healthcare November 2003 - May 2004
Cerner Corporation September 2001 - November 2003
Premier Alliance Group July 2001 - September 2001
Skills
Integration, Business Process, Management, PeopleSoft, ERP, Program Management, IT Strategy, Outsourcing, Oracle, Software Development, Project Management, SQL, Microsoft SQL Server, CRM, Consulting, SDLC, Information Technology, Management Consulting, BPO, Call Centers
Education
Tomlinson College 1986 — 1987
Charleston Southern University
AT&T December 2013 - Present
Kelly Services May 2013 - December 2013
Solutions for Your PC December 2011 - May 2013
CherryRoad Technologies July 2011 - December 2011
CedarCrestone February 2011 - July 2011
Self Employed June 2009 - June 2011
Convergys October 2004 - May 2008
Shands Healthcare November 2003 - May 2004
Cerner Corporation September 2001 - November 2003
Premier Alliance Group July 2001 - September 2001
Skills
Integration, Business Process, Management, PeopleSoft, ERP, Program Management, IT Strategy, Outsourcing, Oracle, Software Development, Project Management, SQL, Microsoft SQL Server, CRM, Consulting, SDLC, Information Technology, Management Consulting, BPO, Call Centers
Education
Tomlinson College 1986 — 1987
Charleston Southern University
ReYaundra Mathis ReYaundra Mathis's Convergys Experience January 2004 - May 2012
Job Customer Service Representative
Industry Financial Services
Experience
Southeastrans, Inc. August 2013 - Present
Support Seven December 2012 - Present
Wilkins December 1996 - January 2013
Convergys January 2004 - May 2012
Bank of America January 1998 - September 2001
Skills
Customer Service, Call Centers, Telephone Skills, Customer Experience, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, 10 Key, Customer Support, Windows, Windows 7, Phone Etiquette, Team Leadership, Contact Centers, Teamwork, Windows XP, Fax, Help Desk Support, PeopleSoft, Customer Retention, Customer Satisfaction, Invoicing, Quality Assurance
Education
Chattanooga State Community College 1996 — 1998
N/A, Social Work
Brainerd High School 1990 — 1995
Diploma/GED, General Studies
Southeastrans, Inc. August 2013 - Present
Support Seven December 2012 - Present
Wilkins December 1996 - January 2013
Convergys January 2004 - May 2012
Bank of America January 1998 - September 2001
Skills
Customer Service, Call Centers, Telephone Skills, Customer Experience, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, 10 Key, Customer Support, Windows, Windows 7, Phone Etiquette, Team Leadership, Contact Centers, Teamwork, Windows XP, Fax, Help Desk Support, PeopleSoft, Customer Retention, Customer Satisfaction, Invoicing, Quality Assurance
Education
Chattanooga State Community College 1996 — 1998
N/A, Social Work
Brainerd High School 1990 — 1995
Diploma/GED, General Studies
Alan Branch, Sr. Alan Branch, Sr.'s Convergys Experience September 2013 - August 2014
Job Relationship Manager at United Way of Greater Cincinnati
Industry Philanthropy
Experience
United Way of Greater Cincinnati April 2015 - Present
Convergys September 2013 - August 2014
Matthews International Corporation March 1997 - January 2012
Skills
Key Account Management, New Business Development, Sales, Training Implementation, Solution Selling, Solution Development, Customer Relati, Technical Product Sales, Territory Management, Territory Development, Driving Profitability, Sales Process, Retail Packaging, Marketing Strategy, Leadership, Packaging Engineering, Corrugated, Print Management, Direct Sales, B2B, Color Management, Selling, Flexo, Brand Development, Training, Sales Force Development, Account Management, Labels, Offset Printing, Digital Printing, Folding Cartons, Sales Operations, Food Packaging, Pre-press, Packaging, Ink, Trade Shows, Wide Format Printing, POS, Sales Presentations, Sales Management
Education
Central State University
(B.S.), Industrial Technology
United Way of Greater Cincinnati April 2015 - Present
Convergys September 2013 - August 2014
Matthews International Corporation March 1997 - January 2012
Skills
Key Account Management, New Business Development, Sales, Training Implementation, Solution Selling, Solution Development, Customer Relati, Technical Product Sales, Territory Management, Territory Development, Driving Profitability, Sales Process, Retail Packaging, Marketing Strategy, Leadership, Packaging Engineering, Corrugated, Print Management, Direct Sales, B2B, Color Management, Selling, Flexo, Brand Development, Training, Sales Force Development, Account Management, Labels, Offset Printing, Digital Printing, Folding Cartons, Sales Operations, Food Packaging, Pre-press, Packaging, Ink, Trade Shows, Wide Format Printing, POS, Sales Presentations, Sales Management
Education
Central State University
(B.S.), Industrial Technology
Joseph L. Garcia Jr., MBA's Convergys Experience January 2014 - April 2014
Job Network Command and Control Tech at NetWolves
Industry Information Technology and Services
Experience
NetWolves April 2014 - Present
NetWolves April 2014 - Present
JD Management Solutions LLC June 2013 - Present
Convergys January 2014 - April 2014
US Army October 2011 - June 2013
US Army October 2010 - October 2011
US Army September 2009 - October 2011
AutoZone August 2003 - May 2008
Skills
Operations Management, Management, Logistics, Project Planning, Training, Security, Supply Chain, Military, Security Clearance, Military Experience, Army, Military Operations, Operational Planning, DoD, Leadership Development, Program Management, Cross-functional Team..., Force Protection, Defense, Leadership, Intelligence Analysis, Team Leadership, National Security, Government, Human Resources, Physical Security, Top Secret, Organizational..., Weapons, Analysis, Coaching, Policy
Education
New Horizons Computer Learning Center of Tampa 2013 — 2014
Computer and Information Sciences and Support Services
Southern NH University 2009 — 2013
Master of Business Administration (M.B.A.), Information Technology Management, 3.8 GPA
Chicago State University 2004 — 2008
Bachelor's of Science, Health Science, 3.1 GPA
NetWolves April 2014 - Present
NetWolves April 2014 - Present
JD Management Solutions LLC June 2013 - Present
Convergys January 2014 - April 2014
US Army October 2011 - June 2013
US Army October 2010 - October 2011
US Army September 2009 - October 2011
AutoZone August 2003 - May 2008
Skills
Operations Management, Management, Logistics, Project Planning, Training, Security, Supply Chain, Military, Security Clearance, Military Experience, Army, Military Operations, Operational Planning, DoD, Leadership Development, Program Management, Cross-functional Team..., Force Protection, Defense, Leadership, Intelligence Analysis, Team Leadership, National Security, Government, Human Resources, Physical Security, Top Secret, Organizational..., Weapons, Analysis, Coaching, Policy
Education
New Horizons Computer Learning Center of Tampa 2013 — 2014
Computer and Information Sciences and Support Services
Southern NH University 2009 — 2013
Master of Business Administration (M.B.A.), Information Technology Management, 3.8 GPA
Chicago State University 2004 — 2008
Bachelor's of Science, Health Science, 3.1 GPA
Pamela Gorman Pamela Gorman's Convergys Experience June 2012 - 2013
Job InHome Health Care Provider for Four Sullivan Enterprises/ Visiting Angles
Industry Management Consulting
Experience
Four Sullivan Enterprises/ Visiting Angles September 2013 - Present
TNAPN July 2013 - February 2014
Convergys June 2012 - 2013
Phillips University September 2010 - June 2012
The Clinic April 2009 - July 2010
Optima Financial & Realty, Inc. January 1999 - March 2009
Skills
Six Sigma, Mortgage Lending, Strategic Planning, Sales, Public Speaking, Microsoft Office, Investments, Real Estate, Finance, Human Resources, Leadership, Team Leadership, Customer Service, Management, PowerPoint, Microsoft Excel
Education
Camp Lejeune High School 1981 — 1984
Chapman University
Certificate, Human Resouces
Four Sullivan Enterprises/ Visiting Angles September 2013 - Present
TNAPN July 2013 - February 2014
Convergys June 2012 - 2013
Phillips University September 2010 - June 2012
The Clinic April 2009 - July 2010
Optima Financial & Realty, Inc. January 1999 - March 2009
Skills
Six Sigma, Mortgage Lending, Strategic Planning, Sales, Public Speaking, Microsoft Office, Investments, Real Estate, Finance, Human Resources, Leadership, Team Leadership, Customer Service, Management, PowerPoint, Microsoft Excel
Education
Camp Lejeune High School 1981 — 1984
Chapman University
Certificate, Human Resouces
Angela Reed-Thomas's Convergys Experience November 2007 - April 2013
Job Human Resources Coordinator, Community Outreach Coordinator, Customer Service Manager
Industry Human Resources
Experience
Jazzanooga January 2013 - Present
Integrity Staffing Solutions October 2014 - December 2014
Sports University Chattanooga April 2012 - May 2014
UPS Capital® Corporation October 2013 - December 2013
Convergys November 2007 - April 2013
Blue Cross Blue Shield of Tennessee January 1997 - November 2007
UM Support & Education January 1997 - November 2007
Skills
Training, Leadership, Management, Access, Microsoft Office, Sales, Customer Service, Benefits Administration, Event Planning, Time Management, Organizational..., Research, Team Building, Employee Benefits, Outlook, Coaching, Lotus Notes, Call Centers, Employee Relations, PowerPoint, Healthcare, Process Improvement, Strategic Planning, Staff Development, Software Documentation, Public Speaking, Insurance, Program Management, Leadership Development, Recruiting, Microsoft Excel, Policy, Event Management, Operations Management, Microsoft Word, Networking, Human Resources, Employee Training, Customer Satisfaction, Budgets, Supervisory Skills, Data Analysis, Team Leadership, Performance Management, System Administration, Data Entry, Hiring, Project Management
Education
Chattanooga State Community College 2013 — 2015
Business Administration, Management and Operations
Nursetrainer's 1993 — 1994
Certified Nursing Assistant, Nursing Education
University at Chattanooga 1992 — 1993
Pyschology
Brainerd High School 1984 — 1988
Diploma, Basic High School
Academy of Certified Nursing
Nursing Assistant
University of Tennessee at
Psychology
Jazzanooga January 2013 - Present
Integrity Staffing Solutions October 2014 - December 2014
Sports University Chattanooga April 2012 - May 2014
UPS Capital® Corporation October 2013 - December 2013
Convergys November 2007 - April 2013
Blue Cross Blue Shield of Tennessee January 1997 - November 2007
UM Support & Education January 1997 - November 2007
Skills
Training, Leadership, Management, Access, Microsoft Office, Sales, Customer Service, Benefits Administration, Event Planning, Time Management, Organizational..., Research, Team Building, Employee Benefits, Outlook, Coaching, Lotus Notes, Call Centers, Employee Relations, PowerPoint, Healthcare, Process Improvement, Strategic Planning, Staff Development, Software Documentation, Public Speaking, Insurance, Program Management, Leadership Development, Recruiting, Microsoft Excel, Policy, Event Management, Operations Management, Microsoft Word, Networking, Human Resources, Employee Training, Customer Satisfaction, Budgets, Supervisory Skills, Data Analysis, Team Leadership, Performance Management, System Administration, Data Entry, Hiring, Project Management
Education
Chattanooga State Community College 2013 — 2015
Business Administration, Management and Operations
Nursetrainer's 1993 — 1994
Certified Nursing Assistant, Nursing Education
University at Chattanooga 1992 — 1993
Pyschology
Brainerd High School 1984 — 1988
Diploma, Basic High School
Academy of Certified Nursing
Nursing Assistant
University of Tennessee at
Psychology
Andre Whyte Andre Whyte's Convergys Experience March 2006 - October 2007
Job Correctional Officer at Texas Department of Criminal Justice
Industry Government Administration
Experience
Texas Department of Criminal Justice June 2008 - Present
Automax November 2007 - May 2008
Convergys March 2006 - October 2007
Skills
Emergency Management, Criminal Justice, Enforcement, Physical Security, Firearms, Private Investigations, Government, Public Safety, Homeland Security, Policy, Security Management, Police
Education
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration
Central Texas College 2006 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Texas Department of Criminal Justice June 2008 - Present
Automax November 2007 - May 2008
Convergys March 2006 - October 2007
Skills
Emergency Management, Criminal Justice, Enforcement, Physical Security, Firearms, Private Investigations, Government, Public Safety, Homeland Security, Policy, Security Management, Police
Education
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration
Central Texas College 2006 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Andrea Justine Krueger Andrea Justine Krueger's Convergys Experience May 2007 - November 2007
Job Clinical Data Coordinator at SynteractHCR
Industry Biotechnology
Experience
SynteractHCR June 2015 - Present
SynteractHCR May 2014 - June 2015
SynteractHCR November 2012 - May 2014
Action Figures Staffing March 2012 - December 2013
Luth Research August 2011 - October 2011
IMG Outdoors LLC June 2008 - May 2011
Passion at Work October 2007 - January 2009
Convergys May 2007 - November 2007
Skills
Cash Handling Experience, Registration, Customer Information, Time Management, Data Entry, Management, Event Planning, Customer Service, Invoicing, Analysis, Telephone Skills, Competitive Analysis, Process Improvement, Project Planning, Market Research, Trade Shows, Microsoft Office, Outlook, Microsoft Excel, Training, Clinical Data Management
Education
Centro Escolar University 2004 — 2007
Bachelor of Arts in Mass Communication, Broadcasting
Bulacan State University 2002 — 2004
Computer Engineering
SynteractHCR June 2015 - Present
SynteractHCR May 2014 - June 2015
SynteractHCR November 2012 - May 2014
Action Figures Staffing March 2012 - December 2013
Luth Research August 2011 - October 2011
IMG Outdoors LLC June 2008 - May 2011
Passion at Work October 2007 - January 2009
Convergys May 2007 - November 2007
Skills
Cash Handling Experience, Registration, Customer Information, Time Management, Data Entry, Management, Event Planning, Customer Service, Invoicing, Analysis, Telephone Skills, Competitive Analysis, Process Improvement, Project Planning, Market Research, Trade Shows, Microsoft Office, Outlook, Microsoft Excel, Training, Clinical Data Management
Education
Centro Escolar University 2004 — 2007
Bachelor of Arts in Mass Communication, Broadcasting
Bulacan State University 2002 — 2004
Computer Engineering
Daniel Eaton Daniel Eaton's Convergys Experience 1998 - 2000
Job Client Support Analyst at HCA
Industry Information Technology and Services
Experience
HCA August 2014 - Present
Tennessee Department of Children's Services 2012 - August 2014
Shadden Exteriors 2011 - March 2014
Tennessee Department of Children's Services 2009 - 2012
Tennessee Department of Children's Services 2003 - 2009
Project Phase 2001 - 2003
Convergys 1998 - 2000
Skills
BMC Remedy, Customer Service, Active Directory, Help Desk Support, Windows, HTML, Technical Support, Microsoft Office, Microsoft Excel, Photoshop, Nonprofits, Social Media, Computer Repair, Programming, Web Design, Visual Basic, Web Content Management, Remote Access
Education
Chattanooga State Community College 2011 — 2014
Associate of Science (AS), Information Technology
The University of Tennessee at Chattanooga 1998 — 2001
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Tennessee State University 1996 — 1998
Computer Science
HCA August 2014 - Present
Tennessee Department of Children's Services 2012 - August 2014
Shadden Exteriors 2011 - March 2014
Tennessee Department of Children's Services 2009 - 2012
Tennessee Department of Children's Services 2003 - 2009
Project Phase 2001 - 2003
Convergys 1998 - 2000
Skills
BMC Remedy, Customer Service, Active Directory, Help Desk Support, Windows, HTML, Technical Support, Microsoft Office, Microsoft Excel, Photoshop, Nonprofits, Social Media, Computer Repair, Programming, Web Design, Visual Basic, Web Content Management, Remote Access
Education
Chattanooga State Community College 2011 — 2014
Associate of Science (AS), Information Technology
The University of Tennessee at Chattanooga 1998 — 2001
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Tennessee State University 1996 — 1998
Computer Science
Samira Melo Samira Melo's Convergys Experience January 2011 - January 2012
Job Retail Professional
Industry Retail
Experience
JustFab January 2012 - February 2013
Convergys January 2011 - January 2012
Cricket Wireless January 2010 - January 2011
Papaya Clothing January 2009 - January 2010
Skills
Bilingual-English/Spanis..., Windows, OS X, Microsoft Office
Education
Central Piedmont Community College
JustFab January 2012 - February 2013
Convergys January 2011 - January 2012
Cricket Wireless January 2010 - January 2011
Papaya Clothing January 2009 - January 2010
Skills
Bilingual-English/Spanis..., Windows, OS X, Microsoft Office
Education
Central Piedmont Community College
Derreck Worley Derreck Worley's Convergys Experience October 2007 - May 2010
Job Maintenance Coordinator at U.S. Xpress, Inc.
Industry Consumer Services
Experience
U.S. Xpress, Inc. November 2014 - Present
Aerotek May 2014 - November 2014
National Vision March 2014 - May 2014
Textile Printing Company October 2013 - February 2014
Hospice of Chattanooga April 2010 - September 2013
Convergys October 2007 - May 2010
Royal Remanufacturing May 2002 - August 2007
Walmart 1997 - 2000
Skills
Customer Service, Call Centers, Quality Assurance, Employee Training, Maintenance & Repair, Logistics, Preventive Maintenance, Trucking, Transportation, Training & Development, Manufacturing..., Team Management, Sales Management, Sales, Healthcare Management, HIPAA, Patient Safety, Home Care, Acute Care, Healthcare, Hospitals, Palliative Care, EMR, Clinical Research, Die Cutting, Photography, Portrait Photography, apprentice optican, Optometry, Elder Care, Music Production, vintage instruments, Live Sound, Sound Design
Education
Chattanooga State Community College 2011 — 2013
Nursing Science
Marion County High School 1994 — 1997
Diploma
U.S. Xpress, Inc. November 2014 - Present
Aerotek May 2014 - November 2014
National Vision March 2014 - May 2014
Textile Printing Company October 2013 - February 2014
Hospice of Chattanooga April 2010 - September 2013
Convergys October 2007 - May 2010
Royal Remanufacturing May 2002 - August 2007
Walmart 1997 - 2000
Skills
Customer Service, Call Centers, Quality Assurance, Employee Training, Maintenance & Repair, Logistics, Preventive Maintenance, Trucking, Transportation, Training & Development, Manufacturing..., Team Management, Sales Management, Sales, Healthcare Management, HIPAA, Patient Safety, Home Care, Acute Care, Healthcare, Hospitals, Palliative Care, EMR, Clinical Research, Die Cutting, Photography, Portrait Photography, apprentice optican, Optometry, Elder Care, Music Production, vintage instruments, Live Sound, Sound Design
Education
Chattanooga State Community College 2011 — 2013
Nursing Science
Marion County High School 1994 — 1997
Diploma
Cherryl Vergara Cherryl Vergara's Convergys Experience March 2010 - Present
Job Team Lead Trainee/Senior Customer Service Specialist at Convergys Philippines
Industry Outsourcing/Offshoring
Experience
Convergys March 2010 - Present
OPUS Advertising January 2009 - December 2009
Hi-Eisai Pharmaceutical Inc. January 2006 - December 2008
PL ASIA PACIFIC INCORPORATION August 2005 - January 2006
Zuellig Pharma Corporation July 2003 - July 2005
Skills
Customer Service, Customer Satisfaction, sales, Healthcare, Access, Customer Experience, Customer Retention, Data Entry, Operations Management, Performance Management, Pharmaceutical Industry, Research, Sales, Sales Operations
Education
Emilio Aguinaldo College 2000 — 2002
Respiratory Care Therapy/Therapist
Emilio Aguinaldo College 2000 — 2002
Bachelor of Science (BS), Respiratory Therapy
Centro Escolar University 1997 — 2000
Liberal Arts, Preparatory Dentistry
Convergys March 2010 - Present
OPUS Advertising January 2009 - December 2009
Hi-Eisai Pharmaceutical Inc. January 2006 - December 2008
PL ASIA PACIFIC INCORPORATION August 2005 - January 2006
Zuellig Pharma Corporation July 2003 - July 2005
Skills
Customer Service, Customer Satisfaction, sales, Healthcare, Access, Customer Experience, Customer Retention, Data Entry, Operations Management, Performance Management, Pharmaceutical Industry, Research, Sales, Sales Operations
Education
Emilio Aguinaldo College 2000 — 2002
Respiratory Care Therapy/Therapist
Emilio Aguinaldo College 2000 — 2002
Bachelor of Science (BS), Respiratory Therapy
Centro Escolar University 1997 — 2000
Liberal Arts, Preparatory Dentistry
Karen Longoria's Convergys Experience June 1995 - June 2003
Job Texas A&M AgriLife Extension
Industry Higher Education
Experience
Comissioned Notary Public May 2013 - Present
Texas A&M University June 2006 - Present
Lampasas Independent School District August 2007 - October 2011
HCCAA Lampasas County Head Start August 2004 - October 2011
Dino's Landscape and Repair June 2003 - June 2006
Convergys June 1995 - June 2003
Skills
Nutrition Education, Nutrition, Community Education, Microsoft Certified..., Management, Customer Service, New Hire Training, Microsoft Office, Microsoft Excel, Microsoft Word, Call Center, Troubleshooting, Program Management, Software Documentation, Team Building, Project Planning, Teaching, Training, Public Speaking
Education
Utah State University Cooperative Extension 2012 — 2012
Nutrition Certification, Nutrition
Central Texas College 1985 — 1987
Associate's degree, Business Administration and Management, General
Copperas Cove High School 1980 — 1985
High School Diploma
Comissioned Notary Public May 2013 - Present
Texas A&M University June 2006 - Present
Lampasas Independent School District August 2007 - October 2011
HCCAA Lampasas County Head Start August 2004 - October 2011
Dino's Landscape and Repair June 2003 - June 2006
Convergys June 1995 - June 2003
Skills
Nutrition Education, Nutrition, Community Education, Microsoft Certified..., Management, Customer Service, New Hire Training, Microsoft Office, Microsoft Excel, Microsoft Word, Call Center, Troubleshooting, Program Management, Software Documentation, Team Building, Project Planning, Teaching, Training, Public Speaking
Education
Utah State University Cooperative Extension 2012 — 2012
Nutrition Certification, Nutrition
Central Texas College 1985 — 1987
Associate's degree, Business Administration and Management, General
Copperas Cove High School 1980 — 1985
High School Diploma
Katie Moyle Katie Moyle's Convergys Experience January 2001 - May 2011
Job Rhyme IT Sales/Support
Industry Computer Networking
Experience
Rhyme December 2012 - Present
Currently seeking new opportunities June 2012 - December 2012
Heartland Business Systems May 2011 - June 2012
Convergys January 2001 - May 2011
Skills
Cisco SMARTnet, Microsoft Excel, microsoft, Symantec renewals, Ingram Micro, quoting, Salesforce.com, Microsoft CRM, Account Management, Sales, HP, Customer Service, Order Processing, Maintenance Management, Cisco Technologies, Cloud Computing, Management, Networking, SaaS
Education
Chippewa Valley Technical College 1994 — 1995
n/a, Paralegal
Rhyme December 2012 - Present
Currently seeking new opportunities June 2012 - December 2012
Heartland Business Systems May 2011 - June 2012
Convergys January 2001 - May 2011
Skills
Cisco SMARTnet, Microsoft Excel, microsoft, Symantec renewals, Ingram Micro, quoting, Salesforce.com, Microsoft CRM, Account Management, Sales, HP, Customer Service, Order Processing, Maintenance Management, Cisco Technologies, Cloud Computing, Management, Networking, SaaS
Education
Chippewa Valley Technical College 1994 — 1995
n/a, Paralegal
Diane Howard Diane Howard's Convergys Experience September 2008 - Present
Job Sr. Manager of Workforce Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2008 - Present
WellPoint March 2007 - August 2008
Staples March 1997 - February 2007
Skills
BPO, Customer Service, Process Improvement, Operations Management, Customer Satisfaction, Leadership, Business Analysis, Strategic Planning, Coaching, Microsoft Office
Education
Cincinnati Christian University 1980 — 1984
Bachelor of Science (B.S.), Christian Education
Convergys September 2008 - Present
WellPoint March 2007 - August 2008
Staples March 1997 - February 2007
Skills
BPO, Customer Service, Process Improvement, Operations Management, Customer Satisfaction, Leadership, Business Analysis, Strategic Planning, Coaching, Microsoft Office
Education
Cincinnati Christian University 1980 — 1984
Bachelor of Science (B.S.), Christian Education
Priscilla Feezor Priscilla Feezor's Convergys Experience April 2006 - November 2008
Job Registrar/Outpatient at Carolinas Healthcare System
Industry Professional Training & Coaching
Experience
Carolinas Healthcare System September 2013 - Present
McKesson January 2010 - June 2013
Convergys April 2006 - November 2008
NASCAR Speedpark 2004 - 2006
Skills
SAP, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Publisher, SharePoint, Customer Service, Cisco IOS, Cisco Telepresence, Training, Job Coaching, Quality Assurance, Diversity & Inclusion, Employee Opinion Surveys, Employee Engagement, CRM, Creativity, Business Process..., Microsoft Office, Sales, Networking, Software Documentation, Business Process, Onboarding, HIPAA, Healthcare, Leadership, Process Improvement
Education
Central Piedmont Community College
Carolinas Healthcare System September 2013 - Present
McKesson January 2010 - June 2013
Convergys April 2006 - November 2008
NASCAR Speedpark 2004 - 2006
Skills
SAP, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Publisher, SharePoint, Customer Service, Cisco IOS, Cisco Telepresence, Training, Job Coaching, Quality Assurance, Diversity & Inclusion, Employee Opinion Surveys, Employee Engagement, CRM, Creativity, Business Process..., Microsoft Office, Sales, Networking, Software Documentation, Business Process, Onboarding, HIPAA, Healthcare, Leadership, Process Improvement
Education
Central Piedmont Community College
Jose Fadell Jose Fadell's Convergys Experience July 2003 - October 2004
Job Owner
Industry Computer & Network Security
Experience
Self-employed January 2009 - Present
Computer Etc Inc November 2005 - July 2006
Regina School Inc October 2004 - October 2005
Convergys July 2003 - October 2004
Convergys September 2000 - July 2003
Skills
CompTIA Network+..., CompTIA A+ Certification, CompTIA, CompTIA Network+, CompTIA A+ Essentials, Microsoft Applications, Microsoft Certified...
Education
Central Texas College 1990 — 1990
General Studies
Self-employed January 2009 - Present
Computer Etc Inc November 2005 - July 2006
Regina School Inc October 2004 - October 2005
Convergys July 2003 - October 2004
Convergys September 2000 - July 2003
Skills
CompTIA Network+..., CompTIA A+ Certification, CompTIA, CompTIA Network+, CompTIA A+ Essentials, Microsoft Applications, Microsoft Certified...
Education
Central Texas College 1990 — 1990
General Studies
Shelliann Morris Shelliann Morris's Convergys Experience January 2003 - October 2005
Job
Industry Staffing and Recruiting
Experience
Polk County School Board August 2008 - Present
Lake wales Police department August 2005 - October 2007
Convergys January 2003 - October 2005
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Warner University 2012 — 2014
Bachelor of Arts (B.A.), Special Education and Teaching, K-12
Polk state college 2005 — 2006
Criminal justice standards, Law Enforcement, A+
Central Texas College 2003 — 2005
Associte in science, Nursing Practice, A+
LAKE WALE SENIOR HIGH SCHOOL 1995 — 1999
Polk County School Board August 2008 - Present
Lake wales Police department August 2005 - October 2007
Convergys January 2003 - October 2005
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Warner University 2012 — 2014
Bachelor of Arts (B.A.), Special Education and Teaching, K-12
Polk state college 2005 — 2006
Criminal justice standards, Law Enforcement, A+
Central Texas College 2003 — 2005
Associte in science, Nursing Practice, A+
LAKE WALE SENIOR HIGH SCHOOL 1995 — 1999
Pamela Brunson's Convergys Experience February 1995 - August 1996
Job Investigator
Industry Security and Investigations
Experience
Vectrus April 2015 - Present
R4 Incorporated September 2013 - August 2014
Exelis September 2012 - September 2013
KBR March 2009 - November 2011
Security/Corrections March 2009 - November 2011
KBR February 2008 - March 2009
KBR February 2008 - March 2009
HEB Grocery Stores September 2006 - February 2008
Texas Department of Criminal Justice February 1996 - February 2008
Convergys February 1995 - August 1996
Skills
Investigations, Force Protection, Customer Service, Excel, Word, PowerPoint, Outlook, Microsoft Office, Problem Solving, Administration, Customer Relations, Military, Data Entry, Administrative Support, Microsoft Excel, Microsoft Word, Security Clearance, Active DoD Secret..., Afghanistan, Government Contracting, Corporate Security, Access, Administrative..., Army, Counterterrorism, Contract Management, Distribution Center..., DoD, Emergency Management, Executive Protection, Facilities Management, Firearms, Government, Hazardous Materials, Human Resources, Inspection, Intelligence Analysis, Inventory Control, Inventory Management, Investigation, Logistics, Leadership, Military Logistics, Military Experience, Military Operations, Operations Management, Physical Security, Policy, Process Scheduler, Procurement
Education
Demopolis High School 1982 — 1986
Central Texas College
Courses, Criminal Justice
Vectrus April 2015 - Present
R4 Incorporated September 2013 - August 2014
Exelis September 2012 - September 2013
KBR March 2009 - November 2011
Security/Corrections March 2009 - November 2011
KBR February 2008 - March 2009
KBR February 2008 - March 2009
HEB Grocery Stores September 2006 - February 2008
Texas Department of Criminal Justice February 1996 - February 2008
Convergys February 1995 - August 1996
Skills
Investigations, Force Protection, Customer Service, Excel, Word, PowerPoint, Outlook, Microsoft Office, Problem Solving, Administration, Customer Relations, Military, Data Entry, Administrative Support, Microsoft Excel, Microsoft Word, Security Clearance, Active DoD Secret..., Afghanistan, Government Contracting, Corporate Security, Access, Administrative..., Army, Counterterrorism, Contract Management, Distribution Center..., DoD, Emergency Management, Executive Protection, Facilities Management, Firearms, Government, Hazardous Materials, Human Resources, Inspection, Intelligence Analysis, Inventory Control, Inventory Management, Investigation, Logistics, Leadership, Military Logistics, Military Experience, Military Operations, Operations Management, Physical Security, Policy, Process Scheduler, Procurement
Education
Demopolis High School 1982 — 1986
Central Texas College
Courses, Criminal Justice
Samantha Milbrodt Samantha Milbrodt's Convergys Experience July 2012 - March 2014
Job Senior Recruiter at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica October 2014 - Present
Alorica March 2014 - October 2014
Convergys July 2012 - March 2014
Vacaville Neighborhood Boys & Girls Club August 2010 - August 2011
Skills
Office Administration, Recruiting, High Volume Staffing, Child Development, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Remote Administration, Hiring, Program Management, Interviews, Human Resources, Management, Job Descriptions, Taleo, Job Fairs, Internet Recruiting, Team Building, Performance Management, Training, Call Centers, Employee Benefits, Employee Relations
Education
Central Texas College 2010 — 2010
Associate's degree, Early Childhood Development
Westwood High School, Sloan IA 2002 — 2006
High School Diploma, General Education
Alorica October 2014 - Present
Alorica March 2014 - October 2014
Convergys July 2012 - March 2014
Vacaville Neighborhood Boys & Girls Club August 2010 - August 2011
Skills
Office Administration, Recruiting, High Volume Staffing, Child Development, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Remote Administration, Hiring, Program Management, Interviews, Human Resources, Management, Job Descriptions, Taleo, Job Fairs, Internet Recruiting, Team Building, Performance Management, Training, Call Centers, Employee Benefits, Employee Relations
Education
Central Texas College 2010 — 2010
Associate's degree, Early Childhood Development
Westwood High School, Sloan IA 2002 — 2006
High School Diploma, General Education
Kevin Hales Kevin Hales's Convergys Experience 2010 - 2011
Job self employed/independent seller
Industry Marketing and Advertising
Experience
independent seller Bought and sold merchandise from distributors and sold it online, or to personal buyers.self employed; independent sellerSelf-employed2011 - 2014
Convergys 2010 - 2011
Chattanooga History Center(Internship) 2009 - 2009
Skills
researcher, independent...
Education
The University of Tennessee at Chattanooga 2007 — 2009
Bachelor of Arts (BA), History
Chattanooga State Community College 2004 — 2007
Associate of Arts (AA), History
independent seller Bought and sold merchandise from distributors and sold it online, or to personal buyers.self employed; independent sellerSelf-employed2011 - 2014
Convergys 2010 - 2011
Chattanooga History Center(Internship) 2009 - 2009
Skills
researcher, independent...
Education
The University of Tennessee at Chattanooga 2007 — 2009
Bachelor of Arts (BA), History
Chattanooga State Community College 2004 — 2007
Associate of Arts (AA), History
Diana Macku's Convergys Experience September 2008 - September 2011
Job Commercial Contract Administrator at Hornbeck Offshore
Industry Maritime
Experience
Hornbeck Offshore June 2014 - Present
Superior Energy Services May 2012 - June 2014
Convergys September 2008 - September 2011
Fifth Third Bank September 2006 - September 2008
Ziegler & Schneider, P.S.C, Partner May 2004 - September 2006
Macku Construction, Inc. 1994 - 2004
Skills
Contract Management, Legal Contract Review, Compliance, Mergers, Employee Relations, Real Estate, Litigation, Litigation Support, Microsoft Office, Administrative..., Process Improvement, Employment Law, Legal Compliance, Contract Negotiation, Time Management, Mergers & Acquisitions, Legal Research, Legal Writing, Corporate Law, Outlook
Education
Cincinnati State Technical and Community College 2006 — 2011
Certificate, Paralegal
Moraine Valley Community College 1974 — 1978
Associates, Liberal Arts, Non-Destructive Testing
Ivy Tech Community College
Continuing Education, Business
Hornbeck Offshore June 2014 - Present
Superior Energy Services May 2012 - June 2014
Convergys September 2008 - September 2011
Fifth Third Bank September 2006 - September 2008
Ziegler & Schneider, P.S.C, Partner May 2004 - September 2006
Macku Construction, Inc. 1994 - 2004
Skills
Contract Management, Legal Contract Review, Compliance, Mergers, Employee Relations, Real Estate, Litigation, Litigation Support, Microsoft Office, Administrative..., Process Improvement, Employment Law, Legal Compliance, Contract Negotiation, Time Management, Mergers & Acquisitions, Legal Research, Legal Writing, Corporate Law, Outlook
Education
Cincinnati State Technical and Community College 2006 — 2011
Certificate, Paralegal
Moraine Valley Community College 1974 — 1978
Associates, Liberal Arts, Non-Destructive Testing
Ivy Tech Community College
Continuing Education, Business
Reginald Bostic Reginald Bostic's Convergys Experience August 2005 - Present
Job International Executive of Central Piedmont Community College
Industry Entertainment
Experience
Convergys August 2005 - Present
iQor May 2010 - July 2011
SMX August 2008 - October 2009
Skills
Leadership Development, Microsoft Excel, Mathematics, Multicultural, Sensitivity Analysis, Brand Awareness, Strategic Financial..., Professional Organizing, Problem Solving, Creativity, Teamwork, Hospitality Industry, Intergovernmental..., Morality, Adaptability, Flexibility, Dedication to..., Network Hardware, Work Ethic, Professional...
Education
UNC Charlotte
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 3.5
Central Piedmont Community College 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies, 3.5
Cheonggang Academy
Bachelors, Business Administration/ Human Resources
CPCC
High School Diploma, Math Science History
CPCC
Convergys August 2005 - Present
iQor May 2010 - July 2011
SMX August 2008 - October 2009
Skills
Leadership Development, Microsoft Excel, Mathematics, Multicultural, Sensitivity Analysis, Brand Awareness, Strategic Financial..., Professional Organizing, Problem Solving, Creativity, Teamwork, Hospitality Industry, Intergovernmental..., Morality, Adaptability, Flexibility, Dedication to..., Network Hardware, Work Ethic, Professional...
Education
UNC Charlotte
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 3.5
Central Piedmont Community College 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies, 3.5
Cheonggang Academy
Bachelors, Business Administration/ Human Resources
CPCC
High School Diploma, Math Science History
CPCC
tanisha moore tanisha moore's Convergys Experience August 2012 - August 2013
Job Founder at Shoegasim
Industry Retail
Experience
Shoegasim January 2013 - Present
WellStar Health System August 2013 - May 2014
Convergys August 2012 - August 2013
Autry state prison 2006 - 2011
US Navy June 2000 - June 2004
Skills
Retail, Market Research, Selling, Shoes, Apparel, Security, Military, Military Operations
Education
Chattahoochee Technical College 2013 — 2015
Computer information System Security
Shoegasim January 2013 - Present
WellStar Health System August 2013 - May 2014
Convergys August 2012 - August 2013
Autry state prison 2006 - 2011
US Navy June 2000 - June 2004
Skills
Retail, Market Research, Selling, Shoes, Apparel, Security, Military, Military Operations
Education
Chattahoochee Technical College 2013 — 2015
Computer information System Security
William middlebrooks William middlebrooks's Convergys Experience January 2002 - July 2003
Job Driver/ Dispatch at Alexian Brothers Health System
Industry Hospital & Health Care
Experience
Alexian Brothers Health System October 2008 - Present
Orange Grove Center July 2003 - October 2008
Convergys January 2002 - July 2003
McDonald's Corporation May 1999 - January 2003
Education
Chattanooga State Community College 2014 — 2017
Business Administration and Management, General
Central High School 1999 — 2003
High School/Secondary Diplomas and Certificates
Alexian Brothers Health System October 2008 - Present
Orange Grove Center July 2003 - October 2008
Convergys January 2002 - July 2003
McDonald's Corporation May 1999 - January 2003
Education
Chattanooga State Community College 2014 — 2017
Business Administration and Management, General
Central High School 1999 — 2003
High School/Secondary Diplomas and Certificates
Dennis Lawshea Dennis Lawshea's Convergys Experience March 2013 - May 2014
Job Telecommunications Sales Professional, Telecommunications Consultant GSE Inc.,
Industry Telecommunications
Experience
Georgia Solutions Entities, Inc. October 2011 - Present
Convergys March 2013 - May 2014
Earthlink Business August 2010 - December 2011
Premiere Conferencing March 2006 - April 2009
SPRINT LTD – SPRINT IT SOLUTIONS January 2001 - December 2004
SPRINT – LTD January 1986 - January 2001
Skills
Telecommunications, Real Estate, Account Management, Solution Selling, Managed Services, VoIP, Direct Sales, MPLS, Salesforce.com, Sales Process, SaaS, Cloud Computing, Sales Management, New Business Development, Wireless, Sales, T1, Contract Negotiation, Cold Calling, Ethernet, Lead Generation, Strategic Planning, Team Leadership
Education
Chicago State University 1978 — 1980
BS, Business and Administration
Southern Illinois University, Carbondale 1974 — 1978
Georgia Solutions Entities, Inc. October 2011 - Present
Convergys March 2013 - May 2014
Earthlink Business August 2010 - December 2011
Premiere Conferencing March 2006 - April 2009
SPRINT LTD – SPRINT IT SOLUTIONS January 2001 - December 2004
SPRINT – LTD January 1986 - January 2001
Skills
Telecommunications, Real Estate, Account Management, Solution Selling, Managed Services, VoIP, Direct Sales, MPLS, Salesforce.com, Sales Process, SaaS, Cloud Computing, Sales Management, New Business Development, Wireless, Sales, T1, Contract Negotiation, Cold Calling, Ethernet, Lead Generation, Strategic Planning, Team Leadership
Education
Chicago State University 1978 — 1980
BS, Business and Administration
Southern Illinois University, Carbondale 1974 — 1978
Nakeisha Ricks Nakeisha Ricks's Convergys Experience February 2007 - December 2011
Job Student at Kennesaw State University
Industry Consumer Services
Experience
Convergys February 2007 - December 2011
BlueCross BlueShield of Tennessee December 2007 - August 2011
Skills
HIPAA, Data Entry, Microsoft Office, Customer Service, Customer Relations, Customer Retention, Creative Problem Solving, Problem Analysis, Insurance Claims, Assisted Living, Troubleshooting, Listening Skills, Payment Processing, Team Leadership
Education
Kennesaw State University 2011 — 2014
Chattanooga State Community College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), General Studies
Convergys February 2007 - December 2011
BlueCross BlueShield of Tennessee December 2007 - August 2011
Skills
HIPAA, Data Entry, Microsoft Office, Customer Service, Customer Relations, Customer Retention, Creative Problem Solving, Problem Analysis, Insurance Claims, Assisted Living, Troubleshooting, Listening Skills, Payment Processing, Team Leadership
Education
Kennesaw State University 2011 — 2014
Chattanooga State Community College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), General Studies
Shyera McCollough's Convergys Experience October 2014 - Present
Job Customer Service Associate at Convergys
Industry Executive Office
Experience
Convergys October 2014 - Present
Hill and Ponton, P.A. August 2014 - September 2014
Contemporary Services Corporation September 2012 - 2014
Hilton Garden Inn December 2012 - June 2013
Florida State University Dean of Students Dept. September 2011 - April 2012
Tallahassee Accident and Rehab August 2010 - April 2011
Skills
Music, Singing, Piano, Microsoft Office, Social Media, Composition, Photoshop, PowerPoint, Music Theory, Microsoft Word, Songwriting, Dance, Data Entry, Sports, Writing, Poetry, QuickBooks, Customer Service, Photography, Facebook, Event Planning, Microsoft Excel, Social Networking
Education
Florida State University 2010 — 2013
Bachelor of Science (B.S.), Family and Child Sciences
Chipola College 2007 — 2010
Associate of Arts (A.A.), General Studies
Malone High School 1996 — 2009
High School Diploma, HS Diploma
Convergys October 2014 - Present
Hill and Ponton, P.A. August 2014 - September 2014
Contemporary Services Corporation September 2012 - 2014
Hilton Garden Inn December 2012 - June 2013
Florida State University Dean of Students Dept. September 2011 - April 2012
Tallahassee Accident and Rehab August 2010 - April 2011
Skills
Music, Singing, Piano, Microsoft Office, Social Media, Composition, Photoshop, PowerPoint, Music Theory, Microsoft Word, Songwriting, Dance, Data Entry, Sports, Writing, Poetry, QuickBooks, Customer Service, Photography, Facebook, Event Planning, Microsoft Excel, Social Networking
Education
Florida State University 2010 — 2013
Bachelor of Science (B.S.), Family and Child Sciences
Chipola College 2007 — 2010
Associate of Arts (A.A.), General Studies
Malone High School 1996 — 2009
High School Diploma, HS Diploma
Bernard Culberson Bernard Culberson's Convergys Experience August 2011 - April 2012
Job Student at Chattanooga State Community College
Industry Sports
Experience
Chattanooga State Community College LoaderUPSSeptember 2012 - January 2014
Convergys August 2011 - April 2012
Skills
Microsoft Office, Public Speaking, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Logistics, Retail, Food Service
Education
Chattanooga State Community College 2014 — 2015
Health and Physical Education/Fitness
Salem International University 2013 — 2013
Sports Studies
Chattanooga State Community College LoaderUPSSeptember 2012 - January 2014
Convergys August 2011 - April 2012
Skills
Microsoft Office, Public Speaking, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Logistics, Retail, Food Service
Education
Chattanooga State Community College 2014 — 2015
Health and Physical Education/Fitness
Salem International University 2013 — 2013
Sports Studies
Quentin Allen Quentin Allen's Convergys Experience 2007 - August 2008
Job Inside Sales Account Manager at Dell
Industry Marketing and Advertising
Experience
Dell July 2014 - Present
Cracker Barrel November 2008 - May 2014
Convergys 2007 - August 2008
Skills
Teamwork, Goal-oriented..., Creativity, Timely Decision Making, Proactive self-starter, Microsoft Office, Marketing, Marketing Research, Sales, Leadership, PowerPoint, Public Speaking
Education
Texas State University-San Marcos 2011 — 2014
Bachelor's degree, Marketing
Central Texas College 2007 — 2011
Associate's degree, General Studies
Dell July 2014 - Present
Cracker Barrel November 2008 - May 2014
Convergys 2007 - August 2008
Skills
Teamwork, Goal-oriented..., Creativity, Timely Decision Making, Proactive self-starter, Microsoft Office, Marketing, Marketing Research, Sales, Leadership, PowerPoint, Public Speaking
Education
Texas State University-San Marcos 2011 — 2014
Bachelor's degree, Marketing
Central Texas College 2007 — 2011
Associate's degree, General Studies
Serkan Eroglu, SPHR Serkan Eroglu, SPHR's Convergys Experience 2006 - 2007
Job Senior Strategic HR Advisor at HEB Grocery Company
Industry Logistics and Supply Chain
Experience
H-E-B Grocery Company May 2011 - Present
HEB October 2007 - July 2011
Convergys 2006 - 2007
Nextel Communications 2002 - 2006
Convergys 1996 - 2002
Skills
Performance Management, Employee Relations, Talent Management, Succession Planning, Onboarding, Recruiting, Strategy, Human Resources, Leadership, Process Improvement, Change Management, Team Building, Coaching, Leadership Development, Organizational..., Management, Training, Employee Engagement
Education
University of Houston 2014 — 2016
Organizational Leadership and Supervision, College of Technology
Lone Star College System 2012 — 2012
Associate of Arts (A.A.), Associate of Arts
Central Texas College 1999 — 2003
Business Administration
H-E-B Grocery Company May 2011 - Present
HEB October 2007 - July 2011
Convergys 2006 - 2007
Nextel Communications 2002 - 2006
Convergys 1996 - 2002
Skills
Performance Management, Employee Relations, Talent Management, Succession Planning, Onboarding, Recruiting, Strategy, Human Resources, Leadership, Process Improvement, Change Management, Team Building, Coaching, Leadership Development, Organizational..., Management, Training, Employee Engagement
Education
University of Houston 2014 — 2016
Organizational Leadership and Supervision, College of Technology
Lone Star College System 2012 — 2012
Associate of Arts (A.A.), Associate of Arts
Central Texas College 1999 — 2003
Business Administration
Patrick Goins's Convergys Experience 2000 - 2002
Job Senior Data Analyst at Cenpatico
Industry Hospital & Health Care
Experience
Cenpatico March 2015 - Present
Cenpatico 2013 - March 2015
Sprint 2013 - 2013
Sprint 2005 - 2013
Nextel Communications 2002 - 2005
Nextel Communications 2002 - 2002
Convergys 2000 - 2002
Cendant Mortgage 1999 - 2000
Cendant Mortgage 1998 - 1999
Education
Liberty University
Bachelor of Science (B.S.)
Central Texas College
Associate of Science (A.S.)
Cenpatico March 2015 - Present
Cenpatico 2013 - March 2015
Sprint 2013 - 2013
Sprint 2005 - 2013
Nextel Communications 2002 - 2005
Nextel Communications 2002 - 2002
Convergys 2000 - 2002
Cendant Mortgage 1999 - 2000
Cendant Mortgage 1998 - 1999
Education
Liberty University
Bachelor of Science (B.S.)
Central Texas College
Associate of Science (A.S.)
Melissa Stoner Melissa Stoner's Convergys Experience August 2006 - May 2010
Job Sr. Executive Assistant at Scott & White Healthcare
Industry Hospital & Health Care
Experience
Scott & White Healthcare July 2011 - Present
Scott & White Healthcare August 2010 - July 2011
Convergys August 2006 - May 2010
Skills
Kronos, Calendaring, Healthcare, Leadership, Outlook, Healthcare Management, Administrative..., Travel Arrangements, Hospitals, Executive Calendar..., Microsoft Office, Human Resources, Executive..., Time Management, HIPAA, Process Scheduler, Confidentiality, Visio, PowerPoint, Management
Education
Central Texas College 2001 — 2003
Associate's Degree, Elementary Education and Teaching
Killeen High School
Diploma
Scott & White Healthcare July 2011 - Present
Scott & White Healthcare August 2010 - July 2011
Convergys August 2006 - May 2010
Skills
Kronos, Calendaring, Healthcare, Leadership, Outlook, Healthcare Management, Administrative..., Travel Arrangements, Hospitals, Executive Calendar..., Microsoft Office, Human Resources, Executive..., Time Management, HIPAA, Process Scheduler, Confidentiality, Visio, PowerPoint, Management
Education
Central Texas College 2001 — 2003
Associate's Degree, Elementary Education and Teaching
Killeen High School
Diploma
LaToya Zamarron LaToya Zamarron's Convergys Experience December 2010 - September 2012
Job Experienced administrative support
Industry Government Administration
Experience
Texas A&M University-Central Texas August 2014 - Present
Texas A&M University-Central Texas August 2012 - August 2014
Convergys December 2010 - September 2012
Unisys Technical Services April 2008 - January 2010
NCS Pearson September 2005 - April 2008
NCS Pearson November 2004 - September 2005
AVE July 2004 - November 2004
Good Communication April 2004 - June 2004
A Great Rate Insurance May 2003 - August 2003
Shepherd Security, Inc. March 2002 - May 2003
Skills
Windows, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Troubleshooting, Active Directory, Computer Hardware, Laptops, Printers, Typing, Data Entry, 10 Key, Records Management, Medical Terminology, Customer Service, Clerical, Networking, Spreadsheets
Education
Dakota State University 2013 — 2015
Certificate, Health Care Coding
Central Texas College 2010 — 2011
Medical Transcription/Health Information Technology
Virginia College at Austin 2005 — 2008
Associates in Applied Science, Microsoft Network Engineer
Texas A&M University-Central Texas August 2014 - Present
Texas A&M University-Central Texas August 2012 - August 2014
Convergys December 2010 - September 2012
Unisys Technical Services April 2008 - January 2010
NCS Pearson September 2005 - April 2008
NCS Pearson November 2004 - September 2005
AVE July 2004 - November 2004
Good Communication April 2004 - June 2004
A Great Rate Insurance May 2003 - August 2003
Shepherd Security, Inc. March 2002 - May 2003
Skills
Windows, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Troubleshooting, Active Directory, Computer Hardware, Laptops, Printers, Typing, Data Entry, 10 Key, Records Management, Medical Terminology, Customer Service, Clerical, Networking, Spreadsheets
Education
Dakota State University 2013 — 2015
Certificate, Health Care Coding
Central Texas College 2010 — 2011
Medical Transcription/Health Information Technology
Virginia College at Austin 2005 — 2008
Associates in Applied Science, Microsoft Network Engineer
Jay Ziehm Jay Ziehm's Convergys Experience May 2011 - January 2012
Job Shift Manager
Industry Accounting
Experience
McDonald's Corporation June 2014 - Present
Phat Man’s Catering January 2012 - July 2012
Convergys May 2011 - January 2012
Convergys Corporation May 2011 - January 2012
Mountain Line Transit Authority May 2008 - May 2011
Mountain Line Transit Authority May 2008 - May 2011
The Hobbit’s Closet November 2007 - May 2008
Alta Resources May 2006 - November 2007
Skills
Political Campaigns, Customer Service, Customer Retention, Transportation, Retail, Sales, Microsoft Office, Management, Amazon Kindle, Laptops, Trivia, Event Planning, Finance, Payroll, Human Resources, Teamwork, Troubleshooting
Education
Fairmont State University 2012 — 2016
Bachelor's degree, Accounting
Cheonggang Academy
Diploma
Pierpont Community and Technical College
Accounting
McDonald's Corporation June 2014 - Present
Phat Man’s Catering January 2012 - July 2012
Convergys May 2011 - January 2012
Convergys Corporation May 2011 - January 2012
Mountain Line Transit Authority May 2008 - May 2011
Mountain Line Transit Authority May 2008 - May 2011
The Hobbit’s Closet November 2007 - May 2008
Alta Resources May 2006 - November 2007
Skills
Political Campaigns, Customer Service, Customer Retention, Transportation, Retail, Sales, Microsoft Office, Management, Amazon Kindle, Laptops, Trivia, Event Planning, Finance, Payroll, Human Resources, Teamwork, Troubleshooting
Education
Fairmont State University 2012 — 2016
Bachelor's degree, Accounting
Cheonggang Academy
Diploma
Pierpont Community and Technical College
Accounting
Lauren Baumann Lauren Baumann's Convergys Experience August 2006 - February 2010
Job Talent Manager, Corporate Brands and Manufacturing at The Kroger Co.
Industry Human Resources
Experience
The Kroger Co. July 2012 - Present
Air Force Research Laboratory October 2010 - July 2012
Convergys Corporation February 2010 - October 2010
Convergys August 2006 - February 2010
Leadership Consortium, Inc August 2002 - August 2006
University of Cincinnati - Executive Development Center August 2000 - August 2002
Tennessee Assessment Center December 1991 - June 2000
Lincoln Financial Group November 1997 - December 1998
Lincoln National Life Insurance Company November 1996 - October 1997
The University of Tennessee Executive MBA Program June 1995 - December 1996
Skills
Leadership Development, Leadership Assessment, Top Talent Development, Succession Planning, Change Management, Talent Management, Performance Management, Talent Analytics, Organizational..., Analytics, Analysis, Executive Coaching, Human Resources, Leadership, Organizational..., Recruiting, Strategic Planning, Strategy, Talent Acquisition, Training
Education
Haslam College of Business at the University of Tennessee 1991 — 2000
PhD, Industrial and Organizational Psychology
Thomas More College 1987 — 1991
1991, Psychology
Centre College
Notre Dame Academy
St Pius X
St Pius X
St Pius X
University of Cincinnati College of Business
The Kroger Co. July 2012 - Present
Air Force Research Laboratory October 2010 - July 2012
Convergys Corporation February 2010 - October 2010
Convergys August 2006 - February 2010
Leadership Consortium, Inc August 2002 - August 2006
University of Cincinnati - Executive Development Center August 2000 - August 2002
Tennessee Assessment Center December 1991 - June 2000
Lincoln Financial Group November 1997 - December 1998
Lincoln National Life Insurance Company November 1996 - October 1997
The University of Tennessee Executive MBA Program June 1995 - December 1996
Skills
Leadership Development, Leadership Assessment, Top Talent Development, Succession Planning, Change Management, Talent Management, Performance Management, Talent Analytics, Organizational..., Analytics, Analysis, Executive Coaching, Human Resources, Leadership, Organizational..., Recruiting, Strategic Planning, Strategy, Talent Acquisition, Training
Education
Haslam College of Business at the University of Tennessee 1991 — 2000
PhD, Industrial and Organizational Psychology
Thomas More College 1987 — 1991
1991, Psychology
Centre College
Notre Dame Academy
St Pius X
St Pius X
St Pius X
University of Cincinnati College of Business
Jeloon Yang Jeloon Yang's Convergys Experience January 2008 - May 2010
Job Database Administrator at Universal Studios
Industry Information Technology and Services
Experience
Universal Studios March 2013 - Present
NorthgateArinso June 2010 - March 2013
Convergys January 2008 - May 2010
Self employed April 2007 - March 2008
Jacksonville Chinese-American Cultural Association January 2007 - June 2007
Volunteers in Medicine August 2006 - June 2007
Skills
Oracle, SQL, Unix, Shell Scripting, Java, PeopleSoft, Microsoft SQL Server, High Availability, Java software..., Visio, Groovy, Web Development, IT Audit, Disaster Recovery, Subversion, Software Development, Integration, Requirements Analysis, Business Analysis, PL/SQL, ERP, ColdFusion, Grails, Ruby on Rails, JSP, PHP, ETL, Business Intelligence, Business Process, Software Project..., ITIL, Agile Methodologies, Linux, Database Administration, SharePoint, SDLC, Databases, T-SQL, SSIS, XML, Data Warehousing, Data Migration, IIS, Database Design, SSRS, Enterprise Architecture, Data Modeling, SQL Tuning, Systems Analysis, Solution Architecture
Education
University of North Florida 2005 — 2007
Master in Science, Computer and Information Science
Chung Yuan Christian University 2001 — 2005
Bachelor of Engineering, Information and Computer Engineering
National Experimental High School 1998 — 2001
Universal Studios March 2013 - Present
NorthgateArinso June 2010 - March 2013
Convergys January 2008 - May 2010
Self employed April 2007 - March 2008
Jacksonville Chinese-American Cultural Association January 2007 - June 2007
Volunteers in Medicine August 2006 - June 2007
Skills
Oracle, SQL, Unix, Shell Scripting, Java, PeopleSoft, Microsoft SQL Server, High Availability, Java software..., Visio, Groovy, Web Development, IT Audit, Disaster Recovery, Subversion, Software Development, Integration, Requirements Analysis, Business Analysis, PL/SQL, ERP, ColdFusion, Grails, Ruby on Rails, JSP, PHP, ETL, Business Intelligence, Business Process, Software Project..., ITIL, Agile Methodologies, Linux, Database Administration, SharePoint, SDLC, Databases, T-SQL, SSIS, XML, Data Warehousing, Data Migration, IIS, Database Design, SSRS, Enterprise Architecture, Data Modeling, SQL Tuning, Systems Analysis, Solution Architecture
Education
University of North Florida 2005 — 2007
Master in Science, Computer and Information Science
Chung Yuan Christian University 2001 — 2005
Bachelor of Engineering, Information and Computer Engineering
National Experimental High School 1998 — 2001
Somer Dickerson Somer Dickerson's Convergys Experience June 2014 - Present
Job at
Industry
Experience
Convergys June 2014 - Present
Convergys April 2014 - Present
Convergys September 2013 - March 2014
Convergys April 2013 - September 2013
Office Team January 2011 - September 2011
Maersk Agency April 2008 - August 2010
Trammell Crow Company/CBRE October 2006 - April 2008
Bank of America November 2004 - March 2006
Sprint United Management November 2002 - December 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Editing, Troubleshooting, Team Leadership, Management, Sales, Team Building
Education
Central Piedmont Community College 2013 — 2014
Certified Cisco Networking Associate, System, Networking, and LAN/WAN Management/Manager, 4.0
West Virginia State University 1999 — 2002
Bachelor of Science (BS), Biology, Pre-Medicine
West Virginia State University 1999 — 2002
Bachelors of Science, Biology; Science
Marshall University 1997 — 1999
Biology
Convergys June 2014 - Present
Convergys April 2014 - Present
Convergys September 2013 - March 2014
Convergys April 2013 - September 2013
Office Team January 2011 - September 2011
Maersk Agency April 2008 - August 2010
Trammell Crow Company/CBRE October 2006 - April 2008
Bank of America November 2004 - March 2006
Sprint United Management November 2002 - December 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Editing, Troubleshooting, Team Leadership, Management, Sales, Team Building
Education
Central Piedmont Community College 2013 — 2014
Certified Cisco Networking Associate, System, Networking, and LAN/WAN Management/Manager, 4.0
West Virginia State University 1999 — 2002
Bachelor of Science (BS), Biology, Pre-Medicine
West Virginia State University 1999 — 2002
Bachelors of Science, Biology; Science
Marshall University 1997 — 1999
Biology
Jeremy Kibble Jeremy Kibble's Convergys Experience December 2006 - November 2007
Job Inventory Control/Customer Service Specialist at Fidelitone Logistics
Industry Logistics and Supply Chain
Experience
Patterson-UTI Drilling Company LLC October 2013 - Present
Fidelitone Logistics February 2012 - October 2013
Luxottica Retail November 2007 - April 2009
Convergys December 2006 - November 2007
Skills
Inventory Control, Customer Service, Customer Satisfaction, Problem Solving, Troubleshooting, Quality Assurance, Inventory Analysis, Inventory Management
Education
Chattanooga State Community College 2009 — 2010
Patterson-UTI Drilling Company LLC October 2013 - Present
Fidelitone Logistics February 2012 - October 2013
Luxottica Retail November 2007 - April 2009
Convergys December 2006 - November 2007
Skills
Inventory Control, Customer Service, Customer Satisfaction, Problem Solving, Troubleshooting, Quality Assurance, Inventory Analysis, Inventory Management
Education
Chattanooga State Community College 2009 — 2010
Samuel Bryden Samuel Bryden's Convergys Experience July 2014 - November 2014
Job Freelance Writer, Amazon Associate
Industry Retail
Experience
Amazon November 2014 - Present
Convergys July 2014 - November 2014
GameStop September 2009 - March 2013
Brydens Market January 1990 - June 2011
Movie Gallery June 1998 - September 1999
Skills
Customer Service, Public Speaking, Hospitality, Social Networking, Retail, Time Management, Teamwork, Microsoft Office, Team Leadership, Merchandising, Team Building, Windows 7, Social Media Marketing, English, Creative Writing, Facebook, Critical Thinking, Customer Satisfaction, Management, Training, Social Media, Telephone Skills, Blogging, Editing, Leadership Development, Inventory Management
Education
Chattanooga State Community College 2007 — 2016
Associate of Arts (A.A.), Information Technology
Soddy Daisy high school 2002 — 2006
graduated, General Education
Amazon November 2014 - Present
Convergys July 2014 - November 2014
GameStop September 2009 - March 2013
Brydens Market January 1990 - June 2011
Movie Gallery June 1998 - September 1999
Skills
Customer Service, Public Speaking, Hospitality, Social Networking, Retail, Time Management, Teamwork, Microsoft Office, Team Leadership, Merchandising, Team Building, Windows 7, Social Media Marketing, English, Creative Writing, Facebook, Critical Thinking, Customer Satisfaction, Management, Training, Social Media, Telephone Skills, Blogging, Editing, Leadership Development, Inventory Management
Education
Chattanooga State Community College 2007 — 2016
Associate of Arts (A.A.), Information Technology
Soddy Daisy high school 2002 — 2006
graduated, General Education
Trina-Nicole Barnes Trina-Nicole Barnes's Convergys Experience March 2005 - September 2005
Job Massage Therapist at Lilly Bells Pure Soul
Industry Alternative Medicine
Experience
Lilly Bells Pure Soul August 2005 - Present
Southside Regional Medical Center August 2008 - September 2009
US Airways November 2007 - May 2008
Convergys March 2005 - September 2005
Camp Lejeune Naval Hospital March 2005 - March 2005
Tripler Army Medical Center March 2000 - August 2001
Education
Miller-Motte College 2005 — 2008
BS, Massage Therapy
Chaminade University of Honolulu 2001 — 2001
AA, Western Religions
Lilly Bells Pure Soul August 2005 - Present
Southside Regional Medical Center August 2008 - September 2009
US Airways November 2007 - May 2008
Convergys March 2005 - September 2005
Camp Lejeune Naval Hospital March 2005 - March 2005
Tripler Army Medical Center March 2000 - August 2001
Education
Miller-Motte College 2005 — 2008
BS, Massage Therapy
Chaminade University of Honolulu 2001 — 2001
AA, Western Religions
Kimberly Desporte Kimberly Desporte's Convergys Experience 1998 - 1999
Job Consultant at IntellaPro
Industry Computer & Network Security
Experience
IntellaPro May 2011 - Present
Global Resources LTD December 2009 - Present
CenterPoint1 2004 - 2006
Broadstreet Communications 2000 - 2001
Network Telephone 1999 - 2001
Gulf Coast Internet 1998 - 1999
Convergys 1998 - 1999
Education
Central Texas College 2008 — 2009
AA, General; IT
IntellaPro May 2011 - Present
Global Resources LTD December 2009 - Present
CenterPoint1 2004 - 2006
Broadstreet Communications 2000 - 2001
Network Telephone 1999 - 2001
Gulf Coast Internet 1998 - 1999
Convergys 1998 - 1999
Education
Central Texas College 2008 — 2009
AA, General; IT
Bastian Ferreira Bastian Ferreira's Convergys Experience November 2004 - December 2004
Job Customer Software Support (CSERV) at Vermont Information Processing
Industry Computer Software
Experience
Vermont Information Processing June 2007 - Present
Lavallee & Ide January 2005 - May 2007
Convergys November 2004 - December 2004
Autoliv, IBC December 2002 - October 2003
Skills
Customer Service, Social Media, SQL, Software Documentation, HTML, Windows, Troubleshooting, Microsoft SQL Server, Technical Support, Microsoft Office, Business Analysis, Windows 7, Networking, System Administration
Education
Champlain College 2000 — 2001
Missisquoi Valley Union High School 1996 — 2000
Vermont Information Processing June 2007 - Present
Lavallee & Ide January 2005 - May 2007
Convergys November 2004 - December 2004
Autoliv, IBC December 2002 - October 2003
Skills
Customer Service, Social Media, SQL, Software Documentation, HTML, Windows, Troubleshooting, Microsoft SQL Server, Technical Support, Microsoft Office, Business Analysis, Windows 7, Networking, System Administration
Education
Champlain College 2000 — 2001
Missisquoi Valley Union High School 1996 — 2000
Robin Burns Robin Burns's Convergys Experience 1997 - 2011
Job IT Support Technician at Mister Car Wash
Industry Information Technology and Services
Experience
Mister Car Wash September 2015 - Present
CompuCom March 2012 - May 2015
Link Staffing Services April 2011 - September 2011
Convergys 1997 - 2011
Skills
Active Directory, Laptops, Servers, Network Administration, Printers, Windows Server, Information Technology, Troubleshooting, Security, Software Documentation, Disaster Recovery, VoIP, Technical Support, Networking, Vendor Management, Hardware, Service Delivery, VPN, Cisco Technologies, Network Security, Computer Hardware, System Deployment, Help Desk Support, Software Installation, Windows, Group Policy, Microsoft Exchange, DNS, DHCP, Citrix, Operating Systems, XP, System Administration, SharePoint, Windows 7, Routers, ITIL, VMware, Incident Management, Data Center, Firewalls, IT Service Management, TCP/IP, Virtualization, CCNA, Windows XP
Education
Chapman University
Bachelor of Science, Computer Science
Pima Community College
Associate of Applied Science, Electronics Technology
Mister Car Wash September 2015 - Present
CompuCom March 2012 - May 2015
Link Staffing Services April 2011 - September 2011
Convergys 1997 - 2011
Skills
Active Directory, Laptops, Servers, Network Administration, Printers, Windows Server, Information Technology, Troubleshooting, Security, Software Documentation, Disaster Recovery, VoIP, Technical Support, Networking, Vendor Management, Hardware, Service Delivery, VPN, Cisco Technologies, Network Security, Computer Hardware, System Deployment, Help Desk Support, Software Installation, Windows, Group Policy, Microsoft Exchange, DNS, DHCP, Citrix, Operating Systems, XP, System Administration, SharePoint, Windows 7, Routers, ITIL, VMware, Incident Management, Data Center, Firewalls, IT Service Management, TCP/IP, Virtualization, CCNA, Windows XP
Education
Chapman University
Bachelor of Science, Computer Science
Pima Community College
Associate of Applied Science, Electronics Technology
Lana (Lana Maertens) Nezo's Convergys Experience June 2014 - August 2014
Job Operations Analyst II
Industry Real Estate
Experience
DISYS for client Wells Fargo July 2015 - Present
Combined Insurance United States January 2015 - August 2015
FOX-1 RESOURCES for client RELS Valuation May 2015 - July 2015
Kelly Services for client Assurant Health September 2014 - January 2015
Convergys June 2014 - August 2014
Wells Fargo Corporate Trust Services July 2013 - April 2014
Wells Fargo Home Mortgage September 2011 - June 2013
Randstad September 2011 - April 2012
WPS Health Insurance October 2007 - May 2011
MortgageIT January 2007 - September 2007
Skills
Appraisal Skills, OPUS, AMCs, Loan Documents, Loan Auditing, Banking, Mortgage Lending, Refinance, Loans, Loan Closings, Leadership, Customer Service, Call Centers, Mentoring New Hires, Training, Training Facilitation, Trade Show..., Retail, Retail Buying, Insurance, Sales, Marketing Liason, Territory Mgmt, Territory Growth, Territory Turnaround, Access, PowerPoint, Oracle Applications, Microsoft Word, Outlook, MSP, Microsoft Office, CRM, EASE, Seibel, FileNet, Lotus Notes, Management, Employee Benefits
Education
Century College
Associate's degree, Business/Management, 3.96
North Branch High School
Diploma, Business
DISYS for client Wells Fargo July 2015 - Present
Combined Insurance United States January 2015 - August 2015
FOX-1 RESOURCES for client RELS Valuation May 2015 - July 2015
Kelly Services for client Assurant Health September 2014 - January 2015
Convergys June 2014 - August 2014
Wells Fargo Corporate Trust Services July 2013 - April 2014
Wells Fargo Home Mortgage September 2011 - June 2013
Randstad September 2011 - April 2012
WPS Health Insurance October 2007 - May 2011
MortgageIT January 2007 - September 2007
Skills
Appraisal Skills, OPUS, AMCs, Loan Documents, Loan Auditing, Banking, Mortgage Lending, Refinance, Loans, Loan Closings, Leadership, Customer Service, Call Centers, Mentoring New Hires, Training, Training Facilitation, Trade Show..., Retail, Retail Buying, Insurance, Sales, Marketing Liason, Territory Mgmt, Territory Growth, Territory Turnaround, Access, PowerPoint, Oracle Applications, Microsoft Word, Outlook, MSP, Microsoft Office, CRM, EASE, Seibel, FileNet, Lotus Notes, Management, Employee Benefits
Education
Century College
Associate's degree, Business/Management, 3.96
North Branch High School
Diploma, Business
Erica Richardson Erica Richardson's Convergys Experience February 2005 - February 2006
Job Microbiologist I at Texas Department of State Health Services
Industry Research
Experience
Baylor Scott & White Health August 2015 - Present
Texas Department of State Health Services September 2014 - August 2015
University of Mary Hardin-Baylor January 2014 - May 2014
University of Mary Hardin-Baylor August 2011 - May 2014
Rice University June 2013 - August 2013
University of Mary Hardin-Baylor August 2012 - May 2013
US Army March 2006 - August 2012
Grace After Fire April 2011 - September 2011
Convergys February 2005 - February 2006
Skills
Research, Microscopy, Microsoft Office, Leadership, Microsoft Excel, Community Outreach, Aseptic Technique, Vital Signs, EMT, Agarose Gel..., Medical Terminology, real-time PCR, DNA extraction, Direct Patient Care, Military Training, Wound Care, EKG, Medication..., Healthcare, IV, AED, Emergency Medicine, Molecular & Cellular..., Pipetting, Drawing Blood, Immunization, Supervisory Experience, Patient Counseling, Military Personnel, Military Medicine, Quality Patient Care, Military Experience, Fluorescence Microscopy, Mycobacteriology, Quality Control, Quality Assurance, Quantification, Centrifugation
Education
Texas A &M University - Central Texas 2014 — 2016
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Mary-Hardin Baylor 2011 — 2014
Bachelor's Degree, Major Cell Biology/ Minor Chemistry
Central Texas College 2006 — 2011
Associate of Arts (A.A.), General Studies
Baylor Scott & White Health August 2015 - Present
Texas Department of State Health Services September 2014 - August 2015
University of Mary Hardin-Baylor January 2014 - May 2014
University of Mary Hardin-Baylor August 2011 - May 2014
Rice University June 2013 - August 2013
University of Mary Hardin-Baylor August 2012 - May 2013
US Army March 2006 - August 2012
Grace After Fire April 2011 - September 2011
Convergys February 2005 - February 2006
Skills
Research, Microscopy, Microsoft Office, Leadership, Microsoft Excel, Community Outreach, Aseptic Technique, Vital Signs, EMT, Agarose Gel..., Medical Terminology, real-time PCR, DNA extraction, Direct Patient Care, Military Training, Wound Care, EKG, Medication..., Healthcare, IV, AED, Emergency Medicine, Molecular & Cellular..., Pipetting, Drawing Blood, Immunization, Supervisory Experience, Patient Counseling, Military Personnel, Military Medicine, Quality Patient Care, Military Experience, Fluorescence Microscopy, Mycobacteriology, Quality Control, Quality Assurance, Quantification, Centrifugation
Education
Texas A &M University - Central Texas 2014 — 2016
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Mary-Hardin Baylor 2011 — 2014
Bachelor's Degree, Major Cell Biology/ Minor Chemistry
Central Texas College 2006 — 2011
Associate of Arts (A.A.), General Studies
April Talley April Talley's Convergys Experience August 2000 - September 2002
Job Leave Management Specialist at Unum
Industry Insurance
Experience
Unum May 2013 - Present
Unum October 2005 - February 2010
Unum September 2002 - October 2005
Convergys August 2000 - September 2002
Convergys April 1999 - August 2000
Skills
FMLA, Claim, Claims Management, Customer Service
Education
Covenant College 2006 — 2011
Bachelor's degree, Organizational Management
Chattanooga State Community College 2002 — 2004
Associate of Science (AS), General Education
Unum May 2013 - Present
Unum October 2005 - February 2010
Unum September 2002 - October 2005
Convergys August 2000 - September 2002
Convergys April 1999 - August 2000
Skills
FMLA, Claim, Claims Management, Customer Service
Education
Covenant College 2006 — 2011
Bachelor's degree, Organizational Management
Chattanooga State Community College 2002 — 2004
Associate of Science (AS), General Education
ariana busbee ariana busbee's Convergys Experience July 2010 - December 2010
Job WeTeam at Lowes Home Improvement
Industry Telecommunications
Experience
Lowes Home Improvement November 2012 - Present
Cellairis July 2014 - March 2015
AT&T Mobility February 2012 - July 2012
Hot Topic July 2011 - December 2011
Cookout April 2011 - July 2011
Convergys July 2010 - December 2010
CSTCC June 2008 - May 2010
Skills
Computer Skills- PC..., Management, Time Management, Sales, Customer Service, Program Management, Conflict Resolution, Customer Satisfaction, Call Centers, Customer Experience, Telephone Skills, Cashiering, Data Entry, Retail Sales, Customer Retention, Microsoft Office, Retail, Inventory Management, Phone Etiquette, Microsoft Word, Loss Prevention
Education
Chattanooga State Community College 2007 — 2010
Associate of Science (A.S.), Criminal Justice and Corrections
Lowes Home Improvement November 2012 - Present
Cellairis July 2014 - March 2015
AT&T Mobility February 2012 - July 2012
Hot Topic July 2011 - December 2011
Cookout April 2011 - July 2011
Convergys July 2010 - December 2010
CSTCC June 2008 - May 2010
Skills
Computer Skills- PC..., Management, Time Management, Sales, Customer Service, Program Management, Conflict Resolution, Customer Satisfaction, Call Centers, Customer Experience, Telephone Skills, Cashiering, Data Entry, Retail Sales, Customer Retention, Microsoft Office, Retail, Inventory Management, Phone Etiquette, Microsoft Word, Loss Prevention
Education
Chattanooga State Community College 2007 — 2010
Associate of Science (A.S.), Criminal Justice and Corrections
Toni Palmer's Convergys Experience June 1997 - April 2012
Job Billing Specialist II
Industry Internet
Experience
Mercy Health (formerly Catholic Health Partners) March 2012 - Present
Convergys June 1997 - April 2012
Bridgepoint Psychological Service May 2007 - February 2008
Magellan Behavioral Health September 2003 - May 2007
Eastern Personnel Services Inc September 1996 - May 1997
Skills
Customer Service, Customer Relations, Customer Satisfaction, Account Management, Coaching, Outstanding Customer..., Call Centers, Public Speaking, Management, Team Building, Training, Microsoft Office, Event Planning, Analysis, Troubleshooting, Insurance, Sales, Leadership, Process Improvement
Education
Central State University 1992 — 1994
Broadcasting Comminucations
Woodward High School
Mercy Health (formerly Catholic Health Partners) March 2012 - Present
Convergys June 1997 - April 2012
Bridgepoint Psychological Service May 2007 - February 2008
Magellan Behavioral Health September 2003 - May 2007
Eastern Personnel Services Inc September 1996 - May 1997
Skills
Customer Service, Customer Relations, Customer Satisfaction, Account Management, Coaching, Outstanding Customer..., Call Centers, Public Speaking, Management, Team Building, Training, Microsoft Office, Event Planning, Analysis, Troubleshooting, Insurance, Sales, Leadership, Process Improvement
Education
Central State University 1992 — 1994
Broadcasting Comminucations
Woodward High School
Nopadon Stapp Nopadon Stapp's Convergys Experience February 2001 - October 2001
Job Network Data Technician at Integra Telecom
Industry Information Technology and Services
Experience
Integra Telecom April 2010 - Present
Unisys October 2008 - October 2009
Unisys July 2006 - September 2008
Teleperformance (TPUSA & CallTech) February 2007 - September 2007
Unisys May 2005 - June 2006
Nextel Communications October 2001 - December 2002
Convergys February 2001 - October 2001
United States Army October 1996 - September 2000
America Online March 1995 - June 1996
Skills
Switches, Routers, VoIP, Cisco Technologies, IP, VPN, Troubleshooting, Technical Support, Network Administration, DNS, Software Installation, Networking, Computer Hardware, Servers, MPLS, Telecommunications, SIP, Routing, T1, Network Design, Security, Cisco Routers, Telephony, DHCP, Firewalls, Operating Systems, Active Directory, LAN-WAN, DSL, Linux, Citrix, TCP/IP, CCNA, VMware, Ethernet, WAN, Network Engineering, Microsoft Exchange, Hardware, Data Center, Network Security, Computer Network..., System Deployment, Wireless, Disaster Recovery, XP, Windows Server, Help Desk Support, Call Centers, Cabling
Education
Techskills 2003 — 2004
Certifications, MCP Comptia A+ Network +
Central Texas College 1995 — 1997
Computer Science
Integra Telecom April 2010 - Present
Unisys October 2008 - October 2009
Unisys July 2006 - September 2008
Teleperformance (TPUSA & CallTech) February 2007 - September 2007
Unisys May 2005 - June 2006
Nextel Communications October 2001 - December 2002
Convergys February 2001 - October 2001
United States Army October 1996 - September 2000
America Online March 1995 - June 1996
Skills
Switches, Routers, VoIP, Cisco Technologies, IP, VPN, Troubleshooting, Technical Support, Network Administration, DNS, Software Installation, Networking, Computer Hardware, Servers, MPLS, Telecommunications, SIP, Routing, T1, Network Design, Security, Cisco Routers, Telephony, DHCP, Firewalls, Operating Systems, Active Directory, LAN-WAN, DSL, Linux, Citrix, TCP/IP, CCNA, VMware, Ethernet, WAN, Network Engineering, Microsoft Exchange, Hardware, Data Center, Network Security, Computer Network..., System Deployment, Wireless, Disaster Recovery, XP, Windows Server, Help Desk Support, Call Centers, Cabling
Education
Techskills 2003 — 2004
Certifications, MCP Comptia A+ Network +
Central Texas College 1995 — 1997
Computer Science
Graham Allen Graham Allen's Convergys Experience October 2008 - November 2013
Job Sr Director of Product Management at inContact
Industry Computer Software
Experience
inContact December 2013 - Present
Convergys October 2008 - November 2013
Intervoice, Inc. 2005 - September 2008
Polycom August 2004 - October 2005
Polycom January 2004 - September 2005
Voyant Technologies October 1999 - January 2004
United States Air Force October 1997 - October 1999
United States Air Force June 1993 - October 1997
Skills
Business Development, CRM, Budgets, Business Alliances, Call Centers, Cloud Computing, Competitive Analysis, Creative Direction, Cross-functional Team..., Customer Retention, Customer Satisfaction, Enterprise Software, Go-to-market Strategy, Integrated Marketing, Integration, Leadership, Management, Manufacturing, Marketing, Marketing Communications, Outsourcing, P&L Management, Portfolio Management, Pre-sales, Product Development, Product Launch, Product Management, Product Marketing, Program Management, Project Portfolio..., Requirements Analysis, Requirements Gathering, SaaS, Sales, Solution Selling, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Management, Telecommunications, Thought Leadership, Unified Communications, Vendor Management, VoIP, Start-ups, Mobile Devices
Education
Chapman University, The George L. Argyros School of Business and Economics 1995 — 1997
MBA
United States Air Force Academy 1990 — 1993
BS
Raytown South High School 1986 — 1989
Graduate
inContact December 2013 - Present
Convergys October 2008 - November 2013
Intervoice, Inc. 2005 - September 2008
Polycom August 2004 - October 2005
Polycom January 2004 - September 2005
Voyant Technologies October 1999 - January 2004
United States Air Force October 1997 - October 1999
United States Air Force June 1993 - October 1997
Skills
Business Development, CRM, Budgets, Business Alliances, Call Centers, Cloud Computing, Competitive Analysis, Creative Direction, Cross-functional Team..., Customer Retention, Customer Satisfaction, Enterprise Software, Go-to-market Strategy, Integrated Marketing, Integration, Leadership, Management, Manufacturing, Marketing, Marketing Communications, Outsourcing, P&L Management, Portfolio Management, Pre-sales, Product Development, Product Launch, Product Management, Product Marketing, Program Management, Project Portfolio..., Requirements Analysis, Requirements Gathering, SaaS, Sales, Solution Selling, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Management, Telecommunications, Thought Leadership, Unified Communications, Vendor Management, VoIP, Start-ups, Mobile Devices
Education
Chapman University, The George L. Argyros School of Business and Economics 1995 — 1997
MBA
United States Air Force Academy 1990 — 1993
BS
Raytown South High School 1986 — 1989
Graduate
Angela Levandoski Angela Levandoski's Convergys Experience 2004 - 2008
Job Intermediate Software Support at Jacobs Engineering
Industry Food & Beverages
Experience
Jacobs Engineering December 2012 - Present
Hewlett-Packard June 2011 - December 2012
Hewitt-Packard June 2010 - December 2012
Gordon Food Service January 2008 - September 2011
Gordon Food Service October 2008 - June 2010
Team Leader January 2006 - January 2008
Convergys 2004 - 2008
Maple Leaf Pork January 1999 - January 2003
Maple Leaf Pork January 1999 - January 2003
Skills
Customer Service, Call Centers, Technical Support, Customer Satisfaction, Teamwork, Coaching, Time Management, Outsourcing, Hardware, Account Management, Software Installation, Active Directory, Incident Management, Troubleshooting, Windows 7, XP, IT Service Management, Windows Server, Team Leadership, Help Desk Support
Education
Cheonggang Academy 1995 — 1996
Artistic Skills Diploma
Area Collegiate Institute 1986 — 1989
High School Diploma
High School Diploma Neepawa & Area Collegiate Institute 1986 — 1989
Jacobs Engineering December 2012 - Present
Hewlett-Packard June 2011 - December 2012
Hewitt-Packard June 2010 - December 2012
Gordon Food Service January 2008 - September 2011
Gordon Food Service October 2008 - June 2010
Team Leader January 2006 - January 2008
Convergys 2004 - 2008
Maple Leaf Pork January 1999 - January 2003
Maple Leaf Pork January 1999 - January 2003
Skills
Customer Service, Call Centers, Technical Support, Customer Satisfaction, Teamwork, Coaching, Time Management, Outsourcing, Hardware, Account Management, Software Installation, Active Directory, Incident Management, Troubleshooting, Windows 7, XP, IT Service Management, Windows Server, Team Leadership, Help Desk Support
Education
Cheonggang Academy 1995 — 1996
Artistic Skills Diploma
Area Collegiate Institute 1986 — 1989
High School Diploma
High School Diploma Neepawa & Area Collegiate Institute 1986 — 1989
Elizabeth Gholson Elizabeth Gholson's Convergys Experience April 2012 - September 2012
Job Staff Accountant Clerk at Gonzaba Medical Group
Industry Hospital & Health Care
Experience
Gonzaba Medical Group October 2014 - Present
Scott & White Healthcare October 2012 - September 2014
Convergys April 2012 - September 2012
The Company of Rockhouse September 2011 - November 2011
Community Options, Inc. August 2011 - November 2011
Texas Tech Foundation, Inc. August 2008 - November 2009
Jason's Deli September 2007 - July 2008
Education
Central Texas College 2010 — 2011
Bachelor’s Degree, Criminology Minor Forensic Science, 3.5
Texas Tech University 2008 — 2009
Bachelor’s Degree, Sociology with a minor in Criminology and Pre-Med, 3.5
Upward Bound Program 2006 — 2008
Completion of Program, General Studies, 3.8
Shallowater High School 2004 — 2008
High School, Distinguished Achievement Diploma, 3.6
Gonzaba Medical Group October 2014 - Present
Scott & White Healthcare October 2012 - September 2014
Convergys April 2012 - September 2012
The Company of Rockhouse September 2011 - November 2011
Community Options, Inc. August 2011 - November 2011
Texas Tech Foundation, Inc. August 2008 - November 2009
Jason's Deli September 2007 - July 2008
Education
Central Texas College 2010 — 2011
Bachelor’s Degree, Criminology Minor Forensic Science, 3.5
Texas Tech University 2008 — 2009
Bachelor’s Degree, Sociology with a minor in Criminology and Pre-Med, 3.5
Upward Bound Program 2006 — 2008
Completion of Program, General Studies, 3.8
Shallowater High School 2004 — 2008
High School, Distinguished Achievement Diploma, 3.6
Randy Holland, MBA Randy Holland, MBA's Convergys Experience July 2003 - March 2004
Job Wyndham Vacation Ownership
Industry Marketing and Advertising
Experience
Wyndham Vacation Ownership October 2011 - Present
Kingman Regional Medical Center April 2006 - October 2011
Convergys July 2003 - March 2004
Skills
Sales, Marketing, Customer Service, Healthcare, Hospitals, Healthcare Information..., Radiology, Troubleshooting, Public Speaking, Process Improvement, Microsoft Office, PowerPoint, Cat Scan, Radiography, Problem Solving, Computers, Technology, Computed Tomography, X-ray, Microsoft Excel, Emergency Room, Emergency Medical, Leadership, Risk Management, Creative Problem Solving, PACS, Customer Satisfaction, Customer Retention, Management, Crew Scheduling, Training
Education
Western Governors University 2012 — 2014
Master of Business Administration (M.B.A.), Strategy and Management
Chadron State College 2008 — 2010
Bachelor of Science (BS), Management
PIMA Medical Institute 2004 — 2006
Associates, Radiology
Bingham High School 1995 — 1999
High School Diploma
Wyndham Vacation Ownership October 2011 - Present
Kingman Regional Medical Center April 2006 - October 2011
Convergys July 2003 - March 2004
Skills
Sales, Marketing, Customer Service, Healthcare, Hospitals, Healthcare Information..., Radiology, Troubleshooting, Public Speaking, Process Improvement, Microsoft Office, PowerPoint, Cat Scan, Radiography, Problem Solving, Computers, Technology, Computed Tomography, X-ray, Microsoft Excel, Emergency Room, Emergency Medical, Leadership, Risk Management, Creative Problem Solving, PACS, Customer Satisfaction, Customer Retention, Management, Crew Scheduling, Training
Education
Western Governors University 2012 — 2014
Master of Business Administration (M.B.A.), Strategy and Management
Chadron State College 2008 — 2010
Bachelor of Science (BS), Management
PIMA Medical Institute 2004 — 2006
Associates, Radiology
Bingham High School 1995 — 1999
High School Diploma
Duray Thirdgill Duray Thirdgill's Convergys Experience March 2015 - Present
Job Technical Support Specialist
Industry Music
Experience
Convergys March 2015 - Present
Sports + Lifestyle Unlimited Modeling Agency 2008 - Present
Jump Sports Management January 2009 - January 2015
Millennium Enterprises - Music Millennium December 1998 - November 2014
Nike 1996 - 1998
Skills
Social Media, Team Building, Management, Sales, Social Media Marketing, Business Development, Leadership, Event Management, Customer Service, Event Planning, Retail, Microsoft Excel, Microsoft Word, Strategic Planning, Merchandising, Account Management, Social Networking, Inventory Management, Great Organizer, Training, Facebook, Public Relations, Great Leader, Fundraising, Confidence Building, Great Personality, Marketing, Coaching, Management Style, Online Marketing, Time Management, Great Motivator, Sales Management, Fairness Opinions, Public Speaking, Fashion, Leadership Development, Employee Relations, Team Leadership, Microsoft Office, Recruiting, Project Planning, Visual Merchandising, Sports, Teamwork, Outlook, Human Resources, Small Business, Creative Direction
Education
Willamette University 1993 — 1996
Business, Economics
University of Maryland Eastern Shore 1992 — 1993
Criminal Justice
Chemeketa Community College 1991 — 1992
General Studies
Convergys March 2015 - Present
Sports + Lifestyle Unlimited Modeling Agency 2008 - Present
Jump Sports Management January 2009 - January 2015
Millennium Enterprises - Music Millennium December 1998 - November 2014
Nike 1996 - 1998
Skills
Social Media, Team Building, Management, Sales, Social Media Marketing, Business Development, Leadership, Event Management, Customer Service, Event Planning, Retail, Microsoft Excel, Microsoft Word, Strategic Planning, Merchandising, Account Management, Social Networking, Inventory Management, Great Organizer, Training, Facebook, Public Relations, Great Leader, Fundraising, Confidence Building, Great Personality, Marketing, Coaching, Management Style, Online Marketing, Time Management, Great Motivator, Sales Management, Fairness Opinions, Public Speaking, Fashion, Leadership Development, Employee Relations, Team Leadership, Microsoft Office, Recruiting, Project Planning, Visual Merchandising, Sports, Teamwork, Outlook, Human Resources, Small Business, Creative Direction
Education
Willamette University 1993 — 1996
Business, Economics
University of Maryland Eastern Shore 1992 — 1993
Criminal Justice
Chemeketa Community College 1991 — 1992
General Studies
Tony Simpson's Convergys Experience May 2011 - December 2014
Job Talent Acquisition Specialists at d.e. Foxx & Associates, Inc.
Industry Human Resources
Experience
d.e. Foxx & Associates, Inc. January 2015 - Present
Convergys May 2011 - December 2014
Skills
Onboarding, Talent Acquisition, Recruiting, Interviews, Technical Recruiting, Internet Recruiting, Talent Management, New Hire Orientations, Temporary Placement, Sourcing, Job Fairs, Screening, Taleo, Staffing Services, Contract Recruitment, PeopleSoft, Cold Calling
Education
Cincinnati Christian University 2014 — 2016
Master of Divinity (MDiv), Theology
University of Cincinnati 1995 — 2013
Bachelor of Science (BS), Criminal Justice
Morehead State University 1987 — 1992
d.e. Foxx & Associates, Inc. January 2015 - Present
Convergys May 2011 - December 2014
Skills
Onboarding, Talent Acquisition, Recruiting, Interviews, Technical Recruiting, Internet Recruiting, Talent Management, New Hire Orientations, Temporary Placement, Sourcing, Job Fairs, Screening, Taleo, Staffing Services, Contract Recruitment, PeopleSoft, Cold Calling
Education
Cincinnati Christian University 2014 — 2016
Master of Divinity (MDiv), Theology
University of Cincinnati 1995 — 2013
Bachelor of Science (BS), Criminal Justice
Morehead State University 1987 — 1992
Cody Sheets's Convergys Experience April 2012 - July 2014
Job Customer Service: Tech & Special Projects at Doctor On Demand Inc.
Industry Information Technology and Services
Experience
Doctor On Demand October 2014 - Present
Convergys April 2012 - July 2014
Convergys April 2012 - July 2014
Convergys December 2012 - March 2013
Convergys April 2012 - March 2013
CRS Designs May 2011 - January 2013
Yahoo! July 2010 - May 2011
United States December 2007 - December 2010
ACS, a Xerox Company August 2008 - April 2009
Essex Materials June 2005 - February 2007
Skills
Editing, Web Design, Call Centers, Creative Writing, Customer Service, Time Management, Copy Editing, Troubleshooting, Blogging, Storytelling, Direct Sales, Advertising Sales, Social Media, Social Media Marketing, Social Networking, Marketing, Microsoft Office, Microsoft Excel, HTML, Content Management, Investigative Reporting, Journalism, Sales, Writing, Reporting & Analysis, VBA, HTML 5, Photography, Content Development, Typing 55-70 WPM, Reporting Systems, CSS, CSS3, MySQL, Team Management, Management, Technical Leadership, SEO, WordPress, Online Marketing, Training, Team Leadership, Technical Support, Multimedia, Facebook, Newsletters, Performance Reviews, Reviews, Technical Writing
Education
Chemeketa Community College 2008 — 2009
NA, Journalism and Music
Ocean Dunes High 2006 — 2007
Diploma, Journalism/Marketing
Doctor On Demand October 2014 - Present
Convergys April 2012 - July 2014
Convergys April 2012 - July 2014
Convergys December 2012 - March 2013
Convergys April 2012 - March 2013
CRS Designs May 2011 - January 2013
Yahoo! July 2010 - May 2011
United States December 2007 - December 2010
ACS, a Xerox Company August 2008 - April 2009
Essex Materials June 2005 - February 2007
Skills
Editing, Web Design, Call Centers, Creative Writing, Customer Service, Time Management, Copy Editing, Troubleshooting, Blogging, Storytelling, Direct Sales, Advertising Sales, Social Media, Social Media Marketing, Social Networking, Marketing, Microsoft Office, Microsoft Excel, HTML, Content Management, Investigative Reporting, Journalism, Sales, Writing, Reporting & Analysis, VBA, HTML 5, Photography, Content Development, Typing 55-70 WPM, Reporting Systems, CSS, CSS3, MySQL, Team Management, Management, Technical Leadership, SEO, WordPress, Online Marketing, Training, Team Leadership, Technical Support, Multimedia, Facebook, Newsletters, Performance Reviews, Reviews, Technical Writing
Education
Chemeketa Community College 2008 — 2009
NA, Journalism and Music
Ocean Dunes High 2006 — 2007
Diploma, Journalism/Marketing
Maranda Chubb (Wilson)'s Convergys Experience March 2004 - October 2004
Job Case Manager at The Next Door Chattanooga and Criminal Justice Master's student
Industry Public Safety
Experience
The Next Door, Inc. October 2012 - Present
The Next Door, Inc. June 2012 - October 2012
Walgreens November 2008 - September 2010
United States Postal Service October 2004 - August 2005
Convergys March 2004 - October 2004
Skills
Outlook, PowerPoint, Training, Case Managment, Management, Data Entry, Nonprofits, Community Outreach, Cpr Certified, Microsoft Word, Team Building, Microsoft Office, Social Services, Teamwork, Microsoft Excel, Interviews, Critical Thinking, Criminal Justice, Corrections, Conflict Resolution, Criminology, Non-profit..., Prisons, Telephone Skills, Prisoner Reentry, Networking, First Aid, Substance Abuse..., Offenders, Resume Writing, SPSS, Program Evaluation, Victim Services
Education
Bethel University College of Public Service 2014 — 2015
Master’s Degree, Criminal Justice and Corrections
The University of Tennessee at Chattanooga 2008 — 2011
Bachelor's degree, Criminal Justice
Chattanooga State Community College 2005 — 2008
Associate of Science (A.S.)
The Next Door, Inc. October 2012 - Present
The Next Door, Inc. June 2012 - October 2012
Walgreens November 2008 - September 2010
United States Postal Service October 2004 - August 2005
Convergys March 2004 - October 2004
Skills
Outlook, PowerPoint, Training, Case Managment, Management, Data Entry, Nonprofits, Community Outreach, Cpr Certified, Microsoft Word, Team Building, Microsoft Office, Social Services, Teamwork, Microsoft Excel, Interviews, Critical Thinking, Criminal Justice, Corrections, Conflict Resolution, Criminology, Non-profit..., Prisons, Telephone Skills, Prisoner Reentry, Networking, First Aid, Substance Abuse..., Offenders, Resume Writing, SPSS, Program Evaluation, Victim Services
Education
Bethel University College of Public Service 2014 — 2015
Master’s Degree, Criminal Justice and Corrections
The University of Tennessee at Chattanooga 2008 — 2011
Bachelor's degree, Criminal Justice
Chattanooga State Community College 2005 — 2008
Associate of Science (A.S.)
Jeffrey Gowdy's Convergys Experience October 2011 - April 2014
Job Student at Cincinnati State
Industry Writing and Editing
Experience
Cincinnati State August 2014 - Present
Humana April 2014 - August 2014
Convergys October 2011 - April 2014
Convergys August 2010 - October 2011
Convergys June 2008 - August 2010
Convergys October 2007 - June 2008
The Music Shoppe March 2004 - December 2007
Skills
Sound Editing, Video Editing, Multi-track Recording, Sound Design, Foley Artist, Storyboarding, Screenplays, Adobe Creative Suite, Ableton Live, Web Design, Human Resources, Call Centers, Workforce Management, Interviews, Recruiting, PeopleSoft, Temporary Placement, Leadership, Taleo, Management, Customer Service, Applicant Tracking..., Talent Acquisition, Technical Support, IEX, Onboarding, Hiring, HRIS, Screening, Internet Recruiting, Screening Resumes, New Hire Orientations, Benefits Negotiation, Technical Recruiting, Customer Service..., JavaScript, NICE Call Recording, IEX Total View, Sourcing, Resume Writing, Benefits Administration, Music, Workforce Development, Telecommunications, Writing, Creative Writing, Customer Service..., Cooking, HTML, CSS
Education
Cincinnati State Technical and Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Audiovisual Communications Technologies/Technicians
Indiana University Bloomington 2003 — 2005
N/A, Telecommunications/Music
East Central High School 1999 — 2003
High School Diploma
Cincinnati State August 2014 - Present
Humana April 2014 - August 2014
Convergys October 2011 - April 2014
Convergys August 2010 - October 2011
Convergys June 2008 - August 2010
Convergys October 2007 - June 2008
The Music Shoppe March 2004 - December 2007
Skills
Sound Editing, Video Editing, Multi-track Recording, Sound Design, Foley Artist, Storyboarding, Screenplays, Adobe Creative Suite, Ableton Live, Web Design, Human Resources, Call Centers, Workforce Management, Interviews, Recruiting, PeopleSoft, Temporary Placement, Leadership, Taleo, Management, Customer Service, Applicant Tracking..., Talent Acquisition, Technical Support, IEX, Onboarding, Hiring, HRIS, Screening, Internet Recruiting, Screening Resumes, New Hire Orientations, Benefits Negotiation, Technical Recruiting, Customer Service..., JavaScript, NICE Call Recording, IEX Total View, Sourcing, Resume Writing, Benefits Administration, Music, Workforce Development, Telecommunications, Writing, Creative Writing, Customer Service..., Cooking, HTML, CSS
Education
Cincinnati State Technical and Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Audiovisual Communications Technologies/Technicians
Indiana University Bloomington 2003 — 2005
N/A, Telecommunications/Music
East Central High School 1999 — 2003
High School Diploma
Ciara Keown's Convergys Experience November 2006 - February 2008
Job Guest Representative
Industry Hospital & Health Care
Experience
Erlanger Health System September 2014 - Present
Domino's Pizza 2009 - 2011
Convergys November 2006 - February 2008
Skills
Management, PowerPoint, Time Management, Training, Leadership, Customer Satisfaction, Microsoft Excel, Teamwork, Outlook, Data Entry, Microsoft Word, Hospitality, CPR Certified, Social Networking, Customer Service, Social Media, Hiring, Healthcare, Cashiering
Education
Chattanooga State Community College 2015 — 2015
Certified, EMS
Virginia College 2013 — 2014
certification, Cosmetology/Cosmetologist, General
Ringgold High School 2002 — 2006
Diploma, High School Certificate of Competence Program
Erlanger Health System September 2014 - Present
Domino's Pizza 2009 - 2011
Convergys November 2006 - February 2008
Skills
Management, PowerPoint, Time Management, Training, Leadership, Customer Satisfaction, Microsoft Excel, Teamwork, Outlook, Data Entry, Microsoft Word, Hospitality, CPR Certified, Social Networking, Customer Service, Social Media, Hiring, Healthcare, Cashiering
Education
Chattanooga State Community College 2015 — 2015
Certified, EMS
Virginia College 2013 — 2014
certification, Cosmetology/Cosmetologist, General
Ringgold High School 2002 — 2006
Diploma, High School Certificate of Competence Program
Jeannie Butler Jeannie Butler's Convergys Experience June 2012 - January 2013
Job BlueCross BlueShield of TN
Industry Insurance
Experience
BlueCross BlueShield of Tennessee June 2014 - Present
Tri-State Drilling, LLC January 2013 - May 2014
Convergys June 2012 - January 2013
Convergys March 2012 - June 2012
McKee Foods Corporation October 2008 - November 2011
McKee Foods Corporation February 2005 - October 2008
Skills
Administrative..., Human Resources, Recruiting, Administrative Office..., Benefits Administration, Payroll, PeopleSoft, Microsoft Excel, PowerPoint, Customer Service, Outlook, Employee Relations, Insurance, Employee Engagement, Accounting, SharePoint, Spreadsheets, Microsoft Word, Software Documentation, Microsoft Office, Access, Teamwork, Process Scheduler, Data Entry, Training, Process Improvement, Team Building, Performance Management, Lean Management, OSHA, Labor Relations, Kronos, Taleo, Maximo, Workday, Management, Employee Benefits, Analysis, Leadership, Job Analysis, HRIS, Onboarding, Deferred Compensation, Workers Compensation, Succession Planning, Organizational..., Accounts Payable, Organizational...
Education
Chattanooga State Community College
EMT - IV
BlueCross BlueShield of Tennessee June 2014 - Present
Tri-State Drilling, LLC January 2013 - May 2014
Convergys June 2012 - January 2013
Convergys March 2012 - June 2012
McKee Foods Corporation October 2008 - November 2011
McKee Foods Corporation February 2005 - October 2008
Skills
Administrative..., Human Resources, Recruiting, Administrative Office..., Benefits Administration, Payroll, PeopleSoft, Microsoft Excel, PowerPoint, Customer Service, Outlook, Employee Relations, Insurance, Employee Engagement, Accounting, SharePoint, Spreadsheets, Microsoft Word, Software Documentation, Microsoft Office, Access, Teamwork, Process Scheduler, Data Entry, Training, Process Improvement, Team Building, Performance Management, Lean Management, OSHA, Labor Relations, Kronos, Taleo, Maximo, Workday, Management, Employee Benefits, Analysis, Leadership, Job Analysis, HRIS, Onboarding, Deferred Compensation, Workers Compensation, Succession Planning, Organizational..., Accounts Payable, Organizational...
Education
Chattanooga State Community College
EMT - IV
Ritesh Bhat Ritesh Bhat's Convergys Experience June 2009 - December 2009
Job Delivery Manager at Photon Infotech
Industry Computer Software
Experience
Photon Interactive May 2014 - September 2015
Photon Infotech February 2012 - May 2014
Photon Infotech March 2011 - February 2012
July Systems December 2009 - March 2011
Convergys June 2009 - December 2009
Skills
Mobile Applications, Android, Agile Methodologies, Software Project..., Mobile Technology, SDLC, Mobile Devices, Vendor Management, Blackberry, PMP, Requirements Analysis, MS Project, Requirements Gathering, XML, Resource Management, JSP, Java, Business Analysis, Visio, Program Management, Software Development, SharePoint, Testing, Pre-sales, Project Delivery, Project Management, Agile Project Management, Process Improvement, IT Strategy
Education
Jawaharlal Nehru Technological University 2005 — 2009
B.E, Computer Science, A+
Christ College - Bangalore 2003 — 2005
Associate's Degree, Physics, Chemistry, Biology and Mathematics
Vijaya High School 2001 — 2004
High School, Physical Sciences, A+
Photon Interactive May 2014 - September 2015
Photon Infotech February 2012 - May 2014
Photon Infotech March 2011 - February 2012
July Systems December 2009 - March 2011
Convergys June 2009 - December 2009
Skills
Mobile Applications, Android, Agile Methodologies, Software Project..., Mobile Technology, SDLC, Mobile Devices, Vendor Management, Blackberry, PMP, Requirements Analysis, MS Project, Requirements Gathering, XML, Resource Management, JSP, Java, Business Analysis, Visio, Program Management, Software Development, SharePoint, Testing, Pre-sales, Project Delivery, Project Management, Agile Project Management, Process Improvement, IT Strategy
Education
Jawaharlal Nehru Technological University 2005 — 2009
B.E, Computer Science, A+
Christ College - Bangalore 2003 — 2005
Associate's Degree, Physics, Chemistry, Biology and Mathematics
Vijaya High School 2001 — 2004
High School, Physical Sciences, A+
TanQuisha Whitworth TanQuisha Whitworth's Convergys Experience 2010 - 2011
Job Financial Services Professional
Industry Financial Services
Experience
Convergys 2010 - 2011
Skills
Customer Service, Collections, Mortgage Servicing, Call Center, Warehousing, Mailroom Operations, CERTIFIED NURSING..., Asset Managment, Technical Support
Education
Central Piedmont Community College 2001 — 2001
GED
Convergys 2010 - 2011
Skills
Customer Service, Collections, Mortgage Servicing, Call Center, Warehousing, Mailroom Operations, CERTIFIED NURSING..., Asset Managment, Technical Support
Education
Central Piedmont Community College 2001 — 2001
GED
Rashan Jeffries Rashan Jeffries's Convergys Experience January 2000 - January 2002
Job Positive Stress is the key
Industry Aviation & Aerospace
Experience
United States Air Force March 2003 - Present
Convergys January 2000 - January 2002
Skills
Cpr Certified, Avionics, Quality Assurance, Leadership, Photoshop, Team Leadership, Team Mentoring, Individual Counselling, Contractor Liaison, Soldering, Electronics Repair, Component Repair, Component Testing, Wiring Diagrams, schematic, Industrial Safety, Leisure Travel, Microsoft Word, Customer Service, English, Outlook, Public Speaking
Education
Community College of the Air Force
In progress, Applied Science
Navy (COMNAV, IPC J-STD-001 equivalent) 2010 — 2011
2LM Micro-miniature soldering Cert, CCA Components w/ Troubleshoot, Replace, and Repair
Central Texas College
Graphic Design
United States Air Force March 2003 - Present
Convergys January 2000 - January 2002
Skills
Cpr Certified, Avionics, Quality Assurance, Leadership, Photoshop, Team Leadership, Team Mentoring, Individual Counselling, Contractor Liaison, Soldering, Electronics Repair, Component Repair, Component Testing, Wiring Diagrams, schematic, Industrial Safety, Leisure Travel, Microsoft Word, Customer Service, English, Outlook, Public Speaking
Education
Community College of the Air Force
In progress, Applied Science
Navy (COMNAV, IPC J-STD-001 equivalent) 2010 — 2011
2LM Micro-miniature soldering Cert, CCA Components w/ Troubleshoot, Replace, and Repair
Central Texas College
Graphic Design
Caitlin Richards Caitlin Richards's Convergys Experience June 2015 - Present
Job Prep cook at Spirit Mountain Casino
Industry Gambling & Casinos
Experience
Convergys June 2015 - Present
Spirit Mountain Casino July 2014 - May 2015
North Marion High School (kitchen) September 2010 - June 2012
Skills
Food Preparation, Food Safety
Education
Chemeketa Community College 2012 — 2014
Unfinished, Foods, Nutrition, and Wellness Studies, General
North Marion High School 2009 — 2012
High School Diploma, basic studies
Convergys June 2015 - Present
Spirit Mountain Casino July 2014 - May 2015
North Marion High School (kitchen) September 2010 - June 2012
Skills
Food Preparation, Food Safety
Education
Chemeketa Community College 2012 — 2014
Unfinished, Foods, Nutrition, and Wellness Studies, General
North Marion High School 2009 — 2012
High School Diploma, basic studies
Joshua O'Dell Joshua O'Dell's Convergys Experience June 2012 - December 2012
Job student of electrical engineering
Industry Electrical/Electronic Manufacturing
Experience
O'Photo January 2013 - Present
Lookout Mountain Golf Club June 2011 - June 2013
Convergys June 2012 - December 2012
event imaging solutions November 2001 - January 2008
Skills
Photography, Portraits, Customer Service, Weddings, Management
Education
Chattanooga State Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
cypress creek high 1996 — 2000
High School/Secondary Diplomas and Certificates
O'Photo January 2013 - Present
Lookout Mountain Golf Club June 2011 - June 2013
Convergys June 2012 - December 2012
event imaging solutions November 2001 - January 2008
Skills
Photography, Portraits, Customer Service, Weddings, Management
Education
Chattanooga State Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
cypress creek high 1996 — 2000
High School/Secondary Diplomas and Certificates
Saurabh Parashar Saurabh Parashar's Convergys Experience April 2002 - September 2005
Job Director of Business Development at Vertex Business Services
Industry Information Technology and Services
Experience
Vertex Business Services April 2014 - Present
Vertex Data Science February 2009 - March 2014
Vertex Data Science September 2006 - February 2009
Vertex Data Science September 2005 - September 2006
Convergys April 2002 - September 2005
Enterprise Rent-A-Car, USA August 2000 - March 2002
Chadron Police Department August 1996 - July 1999
Skills
Outsourcing, Management, Service Delivery, CRM, Program Management, ITIL, Strategy, Operations Management, Cross-functional Team..., BPO, Performance Management, Change Management, IT Service Management, Team Leadership, IT Strategy, Business Process..., Business Analysis, Contract Negotiation, Supply Management, Project Planning, Continuous Improvement, Six Sigma, Business Transformation, Commercials, Leadership, Project Management, Integration, Customer Satisfaction, IT Operations, IT Management, Offshoring, Business Development, New Business Development
Education
University of Wyoming 1999 — 2000
Master of Business Administration (M.B.A.), Major in 'Marketing and Management', GPA 3.77 on a 4.0 scale
Chadron State College 1996 — 1999
BA in Business Administration, Economics Major (Summa Cum Laude), GPA 3.93 on a 4.0 scale; President's List
Delhi Public School - Mathura Road 1990 — 1995
Graduated, Sciences & Economics
Vertex Business Services April 2014 - Present
Vertex Data Science February 2009 - March 2014
Vertex Data Science September 2006 - February 2009
Vertex Data Science September 2005 - September 2006
Convergys April 2002 - September 2005
Enterprise Rent-A-Car, USA August 2000 - March 2002
Chadron Police Department August 1996 - July 1999
Skills
Outsourcing, Management, Service Delivery, CRM, Program Management, ITIL, Strategy, Operations Management, Cross-functional Team..., BPO, Performance Management, Change Management, IT Service Management, Team Leadership, IT Strategy, Business Process..., Business Analysis, Contract Negotiation, Supply Management, Project Planning, Continuous Improvement, Six Sigma, Business Transformation, Commercials, Leadership, Project Management, Integration, Customer Satisfaction, IT Operations, IT Management, Offshoring, Business Development, New Business Development
Education
University of Wyoming 1999 — 2000
Master of Business Administration (M.B.A.), Major in 'Marketing and Management', GPA 3.77 on a 4.0 scale
Chadron State College 1996 — 1999
BA in Business Administration, Economics Major (Summa Cum Laude), GPA 3.93 on a 4.0 scale; President's List
Delhi Public School - Mathura Road 1990 — 1995
Graduated, Sciences & Economics
Ashley Combs Ashley Combs's Convergys Experience May 2011 - April 2012
Job Accounting Student at Western Governor's University
Industry Accounting
Experience
King of Pops April 2014 - Present
Unum March 2013 - February 2014
Convergys May 2011 - April 2012
See Rock City November 2010 - June 2011
Skills
Office Administration, Customer Service, Data Entry, Blogging, Beauty Industry, Medical Records, Microsoft Office, Telecommunications, Telecommunications..., Life Insurance, Retail Sales, Hospitality, Bookkeeping, Receptionist Duties, Administrative...
Education
Western Governors University 2013 — 2017
Bachelor's Degree, Accounting
Chattanooga State Community College 2008 — 2012
Nursing, Graphic Design, Web Design, Accounting
King of Pops April 2014 - Present
Unum March 2013 - February 2014
Convergys May 2011 - April 2012
See Rock City November 2010 - June 2011
Skills
Office Administration, Customer Service, Data Entry, Blogging, Beauty Industry, Medical Records, Microsoft Office, Telecommunications, Telecommunications..., Life Insurance, Retail Sales, Hospitality, Bookkeeping, Receptionist Duties, Administrative...
Education
Western Governors University 2013 — 2017
Bachelor's Degree, Accounting
Chattanooga State Community College 2008 — 2012
Nursing, Graphic Design, Web Design, Accounting
Kristine Blair's Convergys Experience August 2009 - August 2011
Job Real Estate Broker
Industry Real Estate
Experience
Hyland Bay June 2015 - Present
Richmond American Homes August 2011 - May 2015
Harvest Realty March 2010 - August 2011
Convergys August 2009 - August 2011
K. Hovnanian Homes August 2008 - April 2009
D. R. Horton Homes 2006 - 2008
Doucette Homes 2003 - 2005
Skills
Selling, Real Estate, Sales, Short Sales, Contract Negotiation, Investment Properties, Relocation, New Home Sales, Management, Residential Homes, Referrals, Single Family Homes, Real Estate Transactions, Customer Service, Sellers, Property Management
Education
Pima Community College 2013 — 2016
Associate of Arts (AA), Writing
Chaffey College 1980 — 1982
Marketing/Business
Ontario High School 1976 — 1980
Hyland Bay June 2015 - Present
Richmond American Homes August 2011 - May 2015
Harvest Realty March 2010 - August 2011
Convergys August 2009 - August 2011
K. Hovnanian Homes August 2008 - April 2009
D. R. Horton Homes 2006 - 2008
Doucette Homes 2003 - 2005
Skills
Selling, Real Estate, Sales, Short Sales, Contract Negotiation, Investment Properties, Relocation, New Home Sales, Management, Residential Homes, Referrals, Single Family Homes, Real Estate Transactions, Customer Service, Sellers, Property Management
Education
Pima Community College 2013 — 2016
Associate of Arts (AA), Writing
Chaffey College 1980 — 1982
Marketing/Business
Ontario High School 1976 — 1980
Anna Pace Anna Pace's Convergys Experience October 2012 - March 2013
Job Customer Service Specialist at Best Buy
Industry Consumer Services
Experience
Best Buy November 2014 - Present
Wilkins Research May 2014 - October 2014
Childcare Network June 2013 - December 2013
Convergys October 2012 - March 2013
Cigna August 1998 - February 2002
Skills
Portrait Photography, Customer Service, Sales, Retail, Copying, Stocking, Data Analysis, Market Research, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Qualitative Research, Research, SPSS, Documentation, Policy, Teaching, Training
Education
Chattanooga State Community College 1994 — 1994
Child Development
Ooltewah High School 1990 — 1994
Diploma
Best Buy November 2014 - Present
Wilkins Research May 2014 - October 2014
Childcare Network June 2013 - December 2013
Convergys October 2012 - March 2013
Cigna August 1998 - February 2002
Skills
Portrait Photography, Customer Service, Sales, Retail, Copying, Stocking, Data Analysis, Market Research, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Qualitative Research, Research, SPSS, Documentation, Policy, Teaching, Training
Education
Chattanooga State Community College 1994 — 1994
Child Development
Ooltewah High School 1990 — 1994
Diploma
Amber Hoff Amber Hoff's Convergys Experience April 2005 - June 2007
Job
Industry
Experience
Best Buy August 2008 - February 2011
Claire's Accessories August 2007 - July 2008
Convergys April 2005 - June 2007
American Eagle Outfitters March 2004 - June 2006
Skills
Customer Service, English, Team Building, Sales, Team Leadership, Coaching, Marketing Strategy, Retail, Leadership, Nonprofits
Education
Chattanooga State Community College 2007 — 2013
Associate of Arts (A.A.), English/Language Arts Teacher Education
Chattanooga School for the Arts and Sciences 2000 — 2004
Diploma
Best Buy August 2008 - February 2011
Claire's Accessories August 2007 - July 2008
Convergys April 2005 - June 2007
American Eagle Outfitters March 2004 - June 2006
Skills
Customer Service, English, Team Building, Sales, Team Leadership, Coaching, Marketing Strategy, Retail, Leadership, Nonprofits
Education
Chattanooga State Community College 2007 — 2013
Associate of Arts (A.A.), English/Language Arts Teacher Education
Chattanooga School for the Arts and Sciences 2000 — 2004
Diploma
Kelsey Nichols Kelsey Nichols's Convergys Experience February 2015 - Present
Job Tech Support Agent at Convergys
Industry Consumer Services
Experience
Convergys February 2015 - Present
Bernett Research September 2014 - October 2014
Tropicana Cafe February 2012 - April 2012
Lavender Moon April 2006 - April 2008
Skills
Microsoft Word, Microsoft Excel, Cash Handling Experience, Waitressing, Stocking, Customer Service, Photoshop, InDesign, Dreamweaver, Drawing, Screen Printing, Digital Photography, Film Photography, Photographic Film..., Online Gaming, Computer Gaming, Gardening, Cooking
Education
Tongue Point Job Corps 2013 — 2014
Certificate of Completion, Finance and Business, n/a
Chemeketa Community College 2009 — 2012
General Studies
Linn Benton Community College 2008 — 2009
General Studies
Convergys February 2015 - Present
Bernett Research September 2014 - October 2014
Tropicana Cafe February 2012 - April 2012
Lavender Moon April 2006 - April 2008
Skills
Microsoft Word, Microsoft Excel, Cash Handling Experience, Waitressing, Stocking, Customer Service, Photoshop, InDesign, Dreamweaver, Drawing, Screen Printing, Digital Photography, Film Photography, Photographic Film..., Online Gaming, Computer Gaming, Gardening, Cooking
Education
Tongue Point Job Corps 2013 — 2014
Certificate of Completion, Finance and Business, n/a
Chemeketa Community College 2009 — 2012
General Studies
Linn Benton Community College 2008 — 2009
General Studies
Joanna Mixon's Convergys Experience June 1997 - August 1998
Job Contact Center Specialist at Scott & White Healthcare
Industry Telecommunications
Experience
Scott & White Healthcare August 2012 - Present
Aegis June 2010 - June 2012
Sallie Mae December 1999 - June 2010
Convergys June 1997 - August 1998
Harris Publishing January 1996 - December 1996
MARC Research April 1993 - May 1995
Skills
Proficient in Microsoft..., Internet Explorer..., Avaya, CMS/IEX experience, Business Objects, Hardmetrics, Virtual Telephony..., BMC Remedy, Human Resources, Siebel, Internet Explorer, Customer Service, T1, Workforce Management, Software Documentation, ACD, Call Center Development, Database Administration, Computer Hardware, Call Center, IVR, Troubleshooting, Access, Software Installation, SharePoint, Technical Support, Call Centers, Management, Training, Employee Benefits, Microsoft Office, Vendor Management, Outlook, Process Improvement, Customer Satisfaction
Education
Texas A&M University-Central Texas 2012 — 2016
Bachelor of Science (BS), Administrative Systems
Central Texas College 1992 — 1994
Associate's degree, General Studies
Ellison High School 1988 — 1992
High School Diploma, General Studies w/Honors Top 10%
Scott & White Healthcare August 2012 - Present
Aegis June 2010 - June 2012
Sallie Mae December 1999 - June 2010
Convergys June 1997 - August 1998
Harris Publishing January 1996 - December 1996
MARC Research April 1993 - May 1995
Skills
Proficient in Microsoft..., Internet Explorer..., Avaya, CMS/IEX experience, Business Objects, Hardmetrics, Virtual Telephony..., BMC Remedy, Human Resources, Siebel, Internet Explorer, Customer Service, T1, Workforce Management, Software Documentation, ACD, Call Center Development, Database Administration, Computer Hardware, Call Center, IVR, Troubleshooting, Access, Software Installation, SharePoint, Technical Support, Call Centers, Management, Training, Employee Benefits, Microsoft Office, Vendor Management, Outlook, Process Improvement, Customer Satisfaction
Education
Texas A&M University-Central Texas 2012 — 2016
Bachelor of Science (BS), Administrative Systems
Central Texas College 1992 — 1994
Associate's degree, General Studies
Ellison High School 1988 — 1992
High School Diploma, General Studies w/Honors Top 10%
April Mergogey April Mergogey's Convergys Experience January 2003 - January 2004
Job Supervisor at SAW Enterprises
Industry Furniture
Experience
SAW Enterprises January 2012 - January 2014
Carolina Sports and Orthopedic Sales January 2011 - January 2012
Verizon Wireless November 2006 - April 2008
Walmart October 2004 - November 2006
Walmart.Com January 2004 - October 2004
Convergys January 2003 - January 2004
Superior Fence & Deck October 2000 - January 2003
Skills
Merchandising, Customer Service, Inventory Management, Sales Management, Team Building, Operations Management, Strategic Planning, Pricing, New Business Development, Product Development, Inventory Control, Loss Prevention, Process Improvement, Visual Merchandising, Store Management, Retail Sales, Retail, Cashiering
Education
Charleston Southern University 2013 — 2015
Still Studying, Criminal Justice and Corrections
Trident Technical College
Associate of Science (A.S.), Criminal Justice and Corrections
Trident Technical College
Emergency Preparedness Management - Certificate, Criminal Justice and Corrections
Trident Technical College
Crime Scene Investigation - Certificate, Criminal Justice and Corrections
SAW Enterprises January 2012 - January 2014
Carolina Sports and Orthopedic Sales January 2011 - January 2012
Verizon Wireless November 2006 - April 2008
Walmart October 2004 - November 2006
Walmart.Com January 2004 - October 2004
Convergys January 2003 - January 2004
Superior Fence & Deck October 2000 - January 2003
Skills
Merchandising, Customer Service, Inventory Management, Sales Management, Team Building, Operations Management, Strategic Planning, Pricing, New Business Development, Product Development, Inventory Control, Loss Prevention, Process Improvement, Visual Merchandising, Store Management, Retail Sales, Retail, Cashiering
Education
Charleston Southern University 2013 — 2015
Still Studying, Criminal Justice and Corrections
Trident Technical College
Associate of Science (A.S.), Criminal Justice and Corrections
Trident Technical College
Emergency Preparedness Management - Certificate, Criminal Justice and Corrections
Trident Technical College
Crime Scene Investigation - Certificate, Criminal Justice and Corrections
Shana Spears Shana Spears's Convergys Experience October 2008 - February 2009
Job Looking for Clerical Employment
Industry E-Learning
Experience
Currently available for a new opportunity May 2012 - Present
Convergys October 2008 - February 2009
H&R Block January 2007 - April 2007
Education
Central Texas College 2009 — 2012
Associate of Arts, General Studies
Currently available for a new opportunity May 2012 - Present
Convergys October 2008 - February 2009
H&R Block January 2007 - April 2007
Education
Central Texas College 2009 — 2012
Associate of Arts, General Studies
Romeo Peralta, Jr., CDCMP™ Romeo Peralta, Jr., CDCMP™'s Convergys Experience July 2004 - June 2011
Job Experienced Facilities Manager
Industry Facilities Services
Experience
A100 US, LLC (an Amazon Company) November 2011 - Present
Convergys July 2004 - June 2011
Procter & Gamble January 1996 - July 2003
Skills
Facilities Management, Process Scheduler, Customer Satisfaction, Management, Security, Manufacturing, Change Management, Process Improvement, Preventive Maintenance, Operations Management, Employee Relations, Engineering, Supervisory Skills, Budgets, Outsourcing, Data Center, Vendor Management, Project Management, Project Planning, Contract Management, Leadership, Continuous Improvement, Troubleshooting, Procurement
Education
Mapua Institute of Technology 1990 — 1995
BSME, Mechanical Engineering
Centro Escolar University 1986 — 1990
Secondary
A100 US, LLC (an Amazon Company) November 2011 - Present
Convergys July 2004 - June 2011
Procter & Gamble January 1996 - July 2003
Skills
Facilities Management, Process Scheduler, Customer Satisfaction, Management, Security, Manufacturing, Change Management, Process Improvement, Preventive Maintenance, Operations Management, Employee Relations, Engineering, Supervisory Skills, Budgets, Outsourcing, Data Center, Vendor Management, Project Management, Project Planning, Contract Management, Leadership, Continuous Improvement, Troubleshooting, Procurement
Education
Mapua Institute of Technology 1990 — 1995
BSME, Mechanical Engineering
Centro Escolar University 1986 — 1990
Secondary
Sean Armstrong Sean Armstrong's Convergys Experience March 2006 - August 2009
Job Division Vice President at Xerox HR Solutions, LLC
Industry Outsourcing/Offshoring
Experience
Xerox HR Solutions, LLC October 2009 - Present
Convergys March 2006 - August 2009
SHPS December 2005 - February 2006
Aon Consulting June 1998 - November 2005
Fidelity April 1997 - June 1998
Wellspring Resources/CitiStreet July 1993 - April 1997
McDonnell Douglas (now Boeing) December 1991 - July 1993
Skills
Project Management, Customer Satisfaction, Testing, Process Improvement, Vendor Management, Outsourcing, BPO, Business Analysis, Change Management, Performance Management, Team Leadership, Operations Management, Business Intelligence, Program Management, Business Process..., PeopleSoft, Call Center, Business Process, Management Consulting, Team Management, Integration, Leadership, Cross-functional Team..., ERP, CRM, Call Centers, Strategy, Human Resources, PMO, Project Portfolio...
Education
Florida Institute of Technology 1992 — 1993
Charleston Southern University 1987 — 1991
BS
Xerox HR Solutions, LLC October 2009 - Present
Convergys March 2006 - August 2009
SHPS December 2005 - February 2006
Aon Consulting June 1998 - November 2005
Fidelity April 1997 - June 1998
Wellspring Resources/CitiStreet July 1993 - April 1997
McDonnell Douglas (now Boeing) December 1991 - July 1993
Skills
Project Management, Customer Satisfaction, Testing, Process Improvement, Vendor Management, Outsourcing, BPO, Business Analysis, Change Management, Performance Management, Team Leadership, Operations Management, Business Intelligence, Program Management, Business Process..., PeopleSoft, Call Center, Business Process, Management Consulting, Team Management, Integration, Leadership, Cross-functional Team..., ERP, CRM, Call Centers, Strategy, Human Resources, PMO, Project Portfolio...
Education
Florida Institute of Technology 1992 — 1993
Charleston Southern University 1987 — 1991
BS
Ashly Thomas's Convergys Experience September 2003 - November 2003
Job Lead Consultant at Plexus Corp.
Industry Information Technology and Services
Experience
Plexus Corp. February 2015 - Present
School Specialty, Inc. November 2011 - February 2015
Satyam March 2004 - August 2011
Convergys September 2003 - November 2003
Skills
Oracle E-Business Suite, Team Management, Oracle Reports, Oracle, Oracle Applications, Order Management, Oracle HR, PL/SQL, Oracle Discoverer, Requirements Analysis, SDLC, XML Publisher, Solution Architecture, OBIEE, SQL*Plus, Weblogic, Oracle Forms, Requirements Gathering, Business Process, BI Publisher, Software Project..., Oracle SOA Suite, Unix Shell Scripting, Business Analysis, Unix, Data Warehousing, ERP, Informatica, Data Migration, OA Framework, SOA, Pre-sales, Business Intelligence, SQL Tuning, SQL, Financials, JDeveloper, Oracle PL/SQL..., Oracle RAC, Consulting
Education
Visvesvaraya Technological University 1999 — 2003
Bachelors, Electronics and Communication
Christ University, Bangalore 1997 — 1999
PUC, PCME
Baldwin Boys High School 1994 — 1997
Plexus Corp. February 2015 - Present
School Specialty, Inc. November 2011 - February 2015
Satyam March 2004 - August 2011
Convergys September 2003 - November 2003
Skills
Oracle E-Business Suite, Team Management, Oracle Reports, Oracle, Oracle Applications, Order Management, Oracle HR, PL/SQL, Oracle Discoverer, Requirements Analysis, SDLC, XML Publisher, Solution Architecture, OBIEE, SQL*Plus, Weblogic, Oracle Forms, Requirements Gathering, Business Process, BI Publisher, Software Project..., Oracle SOA Suite, Unix Shell Scripting, Business Analysis, Unix, Data Warehousing, ERP, Informatica, Data Migration, OA Framework, SOA, Pre-sales, Business Intelligence, SQL Tuning, SQL, Financials, JDeveloper, Oracle PL/SQL..., Oracle RAC, Consulting
Education
Visvesvaraya Technological University 1999 — 2003
Bachelors, Electronics and Communication
Christ University, Bangalore 1997 — 1999
PUC, PCME
Baldwin Boys High School 1994 — 1997
LaShawn Hardy LaShawn Hardy's Convergys Experience January 2013 - March 2015
Job Remote Support Technician at Support.com
Industry Outsourcing/Offshoring
Experience
Support.com 2015 - Present
Convergys January 2013 - March 2015
CDS Global October 2012 - January 2013
Comcast Cable August 2004 - December 2009
Skills
Call Center, Process Improvement, BPO, Workforce Management, Vendor Management, Technical Support, Contact Centers, Troubleshooting, Outsourcing, Business Analysis, Software Documentation, Customer Service, Team Leadership, Customer Experience, CRM, Telecommunications, Customer Retention, Team Management, Project Management, Account Management, Visio
Education
Champlain College
Computer Forensics
Support.com 2015 - Present
Convergys January 2013 - March 2015
CDS Global October 2012 - January 2013
Comcast Cable August 2004 - December 2009
Skills
Call Center, Process Improvement, BPO, Workforce Management, Vendor Management, Technical Support, Contact Centers, Troubleshooting, Outsourcing, Business Analysis, Software Documentation, Customer Service, Team Leadership, Customer Experience, CRM, Telecommunications, Customer Retention, Team Management, Project Management, Account Management, Visio
Education
Champlain College
Computer Forensics
Kevin Springer's Convergys Experience 1997 - August 1998
Job
Industry Computer Software
Experience
Indian River State College July 2013 - Present
Oracle Corporation September 2008 - February 2013
Oracle Corporation (UK and US) 1998 - September 2008
Convergys 1997 - August 1998
Matrixx Marketing 1996 - 1998
Software Support Inc. 1995 - 1996
U.S. Air Force April 1979 - April 1994
Skills
Oracle E-Business Suite, Enterprise Software, Oracle Applications, ERP, Business Intelligence, Business Analysis, Oracle, Professional Services, Requirements Analysis, Software Project..., SQL, Financials, PL/SQL, Business Process, Solution Architecture, Pre-sales, Data Warehousing, SOA
Education
Chaminade University of Honolulu 1991 — 1994
MBA, Finance
Indian River State College July 2013 - Present
Oracle Corporation September 2008 - February 2013
Oracle Corporation (UK and US) 1998 - September 2008
Convergys 1997 - August 1998
Matrixx Marketing 1996 - 1998
Software Support Inc. 1995 - 1996
U.S. Air Force April 1979 - April 1994
Skills
Oracle E-Business Suite, Enterprise Software, Oracle Applications, ERP, Business Intelligence, Business Analysis, Oracle, Professional Services, Requirements Analysis, Software Project..., SQL, Financials, PL/SQL, Business Process, Solution Architecture, Pre-sales, Data Warehousing, SOA
Education
Chaminade University of Honolulu 1991 — 1994
MBA, Finance
Dave Royalty's Convergys Experience April 1995 - January 2005
Job
Industry Information Technology and Services
Experience
TQL 2008 - 2009
TQL 2007 - 2009
Total Quality Logistics, LLC 2007 - 2009
Convergys April 1995 - January 2005
Convergys Information Management Group 1996 - 2005
Skills
Leadership, Data Center Planning, Project Coaching, Communication, Strategic Improvement, SDLC, Data Center, Process Improvement, SharePoint, Business Analysis, Enterprise Software, Project Planning, Vendor Management, Project Management, Cross-functional Team..., Program Management, Integration, CRM, Change Management, Software Development, IT Strategy, IT Management, Software Documentation, Business Process, Management, Team Leadership
Education
Northern Kentucky University 1976 — 1978
Masters, Education
University of Cincinnati 1970 — 1972
Philosophy
Centre College 1966 — 1970
AB, Mathematics and Philosophy
TQL 2008 - 2009
TQL 2007 - 2009
Total Quality Logistics, LLC 2007 - 2009
Convergys April 1995 - January 2005
Convergys Information Management Group 1996 - 2005
Skills
Leadership, Data Center Planning, Project Coaching, Communication, Strategic Improvement, SDLC, Data Center, Process Improvement, SharePoint, Business Analysis, Enterprise Software, Project Planning, Vendor Management, Project Management, Cross-functional Team..., Program Management, Integration, CRM, Change Management, Software Development, IT Strategy, IT Management, Software Documentation, Business Process, Management, Team Leadership
Education
Northern Kentucky University 1976 — 1978
Masters, Education
University of Cincinnati 1970 — 1972
Philosophy
Centre College 1966 — 1970
AB, Mathematics and Philosophy
Dana Brooks's Convergys Experience June 2008 - December 2012
Job Client Success Manager at Ellie Mae
Industry Computer Software
Experience
Ellie Mae March 2015 - Present
Ellie Mae February 2013 - Present
Convergys June 2008 - December 2012
Intervoice March 2005 - August 2008
S1 Corporation 2000 - 2005
Edify September 1997 - March 2000
Skills
IVR, VoIP, Telecommunications, CTI, Troubleshooting, Advanced Problem..., Escalations Management, Customer Service, RDBMS, Windows Server, Networking, Deep Packet Inspection, Logic Programming, Team Building, Teamwork, Communication, Performance Management, CRM, Knowledge Base, Agile Methodologies
Education
Champlain College 2006 — 2011
Master of Science, Information and Technology Management
Champlain College 2002 — 2006
Bachelor of Science, Computer Information Systems
Champlain College 1998 — 2002
Associate of Science, Networking / Global Telecommunications
Ellie Mae March 2015 - Present
Ellie Mae February 2013 - Present
Convergys June 2008 - December 2012
Intervoice March 2005 - August 2008
S1 Corporation 2000 - 2005
Edify September 1997 - March 2000
Skills
IVR, VoIP, Telecommunications, CTI, Troubleshooting, Advanced Problem..., Escalations Management, Customer Service, RDBMS, Windows Server, Networking, Deep Packet Inspection, Logic Programming, Team Building, Teamwork, Communication, Performance Management, CRM, Knowledge Base, Agile Methodologies
Education
Champlain College 2006 — 2011
Master of Science, Information and Technology Management
Champlain College 2002 — 2006
Bachelor of Science, Computer Information Systems
Champlain College 1998 — 2002
Associate of Science, Networking / Global Telecommunications
Bob Gruen's Convergys Experience September 2005 - January 2008
Job Web Application Architect at Cold Jet
Industry Internet
Experience
Cold Jet August 2015 - Present
Cold Jet January 2008 - Present
Convergys September 2005 - January 2008
Convergys March 2003 - September 2005
Computer Horizons August 2002 - March 2003
PlusSize.com March 2001 - May 2002
Structural Dynamics Research Corp. November 1997 - December 2000
Procter & Gamble 1990 - 1992
Skills
XML, PHP, HTML, MySQL, Perl, Java, Databases, Flash, Web Applications, Windows, Apache, Software Documentation, C++, Visio, Integration, SharePoint, Web Development
Education
Cincinnati State Technical and Community College 1990 — 1992
Associates degree, Computer Information Systems Programming
Elder High School 1985 — 1988
Diploma, College prep
Cold Jet August 2015 - Present
Cold Jet January 2008 - Present
Convergys September 2005 - January 2008
Convergys March 2003 - September 2005
Computer Horizons August 2002 - March 2003
PlusSize.com March 2001 - May 2002
Structural Dynamics Research Corp. November 1997 - December 2000
Procter & Gamble 1990 - 1992
Skills
XML, PHP, HTML, MySQL, Perl, Java, Databases, Flash, Web Applications, Windows, Apache, Software Documentation, C++, Visio, Integration, SharePoint, Web Development
Education
Cincinnati State Technical and Community College 1990 — 1992
Associates degree, Computer Information Systems Programming
Elder High School 1985 — 1988
Diploma, College prep
Phil Ploeser's Convergys Experience 2000 - 2008
Job Project and Process Improvement Manager at Sears Holdings Corporation
Industry Retail
Experience
Sears Holdings Corporation June 2010 - Present
Sears Holdings Corporation March 2009 - June 2010
Convergys 2000 - 2008
Convergys August 2000 - March 2004
sears, roebuck, co 1998 - 2000
Skills
Operations Management, Customer Experience, Workforce Management, Process Improvement, Call Center, Vendor Management, Outsourcing, Performance Management, Business Process..., Team Management, Customer Satisfaction, BPO, Leadership, Call Centers, Team Leadership, Management, Cross-functional Team..., Change Management, Six Sigma, Strategic Planning, Coaching, Quality Assurance, Service Delivery, Quality Management, Sales, CRM, Business Analysis, Team Building, Business Process, Program Management, Training
Education
Chemeketa Community College 1999 — 2000
AA, CS
Terra State Community College 1997 — 1998
AA, CIS Small Systems
Sears Holdings Corporation June 2010 - Present
Sears Holdings Corporation March 2009 - June 2010
Convergys 2000 - 2008
Convergys August 2000 - March 2004
sears, roebuck, co 1998 - 2000
Skills
Operations Management, Customer Experience, Workforce Management, Process Improvement, Call Center, Vendor Management, Outsourcing, Performance Management, Business Process..., Team Management, Customer Satisfaction, BPO, Leadership, Call Centers, Team Leadership, Management, Cross-functional Team..., Change Management, Six Sigma, Strategic Planning, Coaching, Quality Assurance, Service Delivery, Quality Management, Sales, CRM, Business Analysis, Team Building, Business Process, Program Management, Training
Education
Chemeketa Community College 1999 — 2000
AA, CS
Terra State Community College 1997 — 1998
AA, CIS Small Systems
Alisha Black's Convergys Experience November 2012 - October 2013
Job Experienced Account Executive and Purveyor of Best in Class Service!
Industry Financial Services
Experience
Private August 2014 - September 2015
Convergys November 2012 - October 2013
Marianna Industries March 2012 - November 2012
West Asset Managment May 2006 - March 2012
Skills
Program Management, Team Management, Analysis, CRM, Customer Service, Coaching, Business Process..., Performance Management, Process Improvement, Quality Assurance, Strategic Planning, Account Management, Team Building, Project Management, Budgets, Vendor Management, Call Centers, Leadership, Management, Team Leadership, Financial Services, Customer Experience, Risk Management, Strategy, Operations Management, Business Analysis, Customer Retention, Customer Satisfaction, Business Development, Sales, Executive Management, Sales Management, Outsourcing, Training, Relationship Management, Sales Process
Education
Chadron High
Chadron High
Chadron High School
Chadron State College
Chadron State College
Private August 2014 - September 2015
Convergys November 2012 - October 2013
Marianna Industries March 2012 - November 2012
West Asset Managment May 2006 - March 2012
Skills
Program Management, Team Management, Analysis, CRM, Customer Service, Coaching, Business Process..., Performance Management, Process Improvement, Quality Assurance, Strategic Planning, Account Management, Team Building, Project Management, Budgets, Vendor Management, Call Centers, Leadership, Management, Team Leadership, Financial Services, Customer Experience, Risk Management, Strategy, Operations Management, Business Analysis, Customer Retention, Customer Satisfaction, Business Development, Sales, Executive Management, Sales Management, Outsourcing, Training, Relationship Management, Sales Process
Education
Chadron High
Chadron High
Chadron High School
Chadron State College
Chadron State College
Charla Wade Williams's Convergys Experience March 2015 - Present
Job Finance Planning & Analysis at Convergys
Industry Consumer Goods
Experience
Convergys March 2015 - Present
Rhinestahl Corporation November 2014 - February 2015
Jarden Corporation, U.S. Playing Card Co. October 2007 - October 2014
International Paper February 2000 - September 2007
Liebel-Flarsheim 1997 - 2000
Fort James Corporation 1991 - 1997
Skills
Financial Analysis, Forecasting, SAP, Budgets, Financial Reporting, Accounting, Strategic Financial..., Microsoft Excel, Analysis, Hyperion Enterprise, Hyperion HFM, Process Improvement, Account Reconciliation, Leadership, Purchasing, Business Strategy
Education
University of Kentucky 1984 — 1987
BS, Accounting
Centre College 1982 — 1984
Economics; English
Convergys March 2015 - Present
Rhinestahl Corporation November 2014 - February 2015
Jarden Corporation, U.S. Playing Card Co. October 2007 - October 2014
International Paper February 2000 - September 2007
Liebel-Flarsheim 1997 - 2000
Fort James Corporation 1991 - 1997
Skills
Financial Analysis, Forecasting, SAP, Budgets, Financial Reporting, Accounting, Strategic Financial..., Microsoft Excel, Analysis, Hyperion Enterprise, Hyperion HFM, Process Improvement, Account Reconciliation, Leadership, Purchasing, Business Strategy
Education
University of Kentucky 1984 — 1987
BS, Accounting
Centre College 1982 — 1984
Economics; English
Clint Karren's Convergys Experience October 2002 - April 2003
Job Dispatcher at Mountain Crane Service
Industry Translation and Localization
Experience
Mountain Crane Service July 2015 - Present
Moravia IT July 2013 - April 2015
Lionbridge March 2010 - June 2013
Lionbridge March 2009 - March 2010
Lionbridge October 2007 - March 2009
FedEx Express Corporation October 2003 - October 2007
Convergys October 2002 - April 2003
Skills
Microsoft Excel, Microsoft Word, Japanese, PowerPoint, Project Management, PMP, Strategic Planning, Time Management, High Organizational..., Building Business..., Management, Localization, Process Improvement, SharePoint, Vendor Management, MS Project, Program Management, Project Portfolio..., Team Leadership, Quality Assurance, Software Documentation, Sales, Internationalization, Globalization, Customer Service, Website Localization, Microsoft Project
Education
Central Washington University 2004 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Central Washington University 2004 — 2006
B.A, Business Administration
Edmonds Community College 2004 — 2005
AA, General Business
Mountain Crane Service July 2015 - Present
Moravia IT July 2013 - April 2015
Lionbridge March 2010 - June 2013
Lionbridge March 2009 - March 2010
Lionbridge October 2007 - March 2009
FedEx Express Corporation October 2003 - October 2007
Convergys October 2002 - April 2003
Skills
Microsoft Excel, Microsoft Word, Japanese, PowerPoint, Project Management, PMP, Strategic Planning, Time Management, High Organizational..., Building Business..., Management, Localization, Process Improvement, SharePoint, Vendor Management, MS Project, Program Management, Project Portfolio..., Team Leadership, Quality Assurance, Software Documentation, Sales, Internationalization, Globalization, Customer Service, Website Localization, Microsoft Project
Education
Central Washington University 2004 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Central Washington University 2004 — 2006
B.A, Business Administration
Edmonds Community College 2004 — 2005
AA, General Business
Jennifer Hume, CPM's Convergys Experience March 2006 - May 2008
Job Learning Delivery Coordinator at Fifth Third Bank
Industry Banking
Experience
Fifth Third Bank May 2015 - Present
Fifth Third Bank October 2011 - Present
The J.M. Smucker Company November 2008 - October 2011
Procter & Gamble May 2008 - November 2008
Convergys March 2006 - May 2008
Convergys November 2003 - March 2006
Skills
Office Administration, Facilities Management, Employee Relations, Office Management, Human Resources, Project Management, Logistics, Lotus Notes, Customer Service, Outlook, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Time Management, Administrative..., Vendor Management, Events Coordination, Training, Project Planning, Management
Education
University of Cincinnati 2013 — 2016
Bachelor's in Applied Business Technology- Organizational Leadership, Human Resources Development
Xavier University 2012 — 2012
Certification, Project Management
Cincinnati State Technical and Community College 2010 — 2011
Certification, Human Resources Management
Northern Kentucky University 2001 — 2003
Art Education
Oak Hills High School
Fifth Third Bank May 2015 - Present
Fifth Third Bank October 2011 - Present
The J.M. Smucker Company November 2008 - October 2011
Procter & Gamble May 2008 - November 2008
Convergys March 2006 - May 2008
Convergys November 2003 - March 2006
Skills
Office Administration, Facilities Management, Employee Relations, Office Management, Human Resources, Project Management, Logistics, Lotus Notes, Customer Service, Outlook, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Time Management, Administrative..., Vendor Management, Events Coordination, Training, Project Planning, Management
Education
University of Cincinnati 2013 — 2016
Bachelor's in Applied Business Technology- Organizational Leadership, Human Resources Development
Xavier University 2012 — 2012
Certification, Project Management
Cincinnati State Technical and Community College 2010 — 2011
Certification, Human Resources Management
Northern Kentucky University 2001 — 2003
Art Education
Oak Hills High School
Jataime White's Convergys Experience Research AssistantArbitronApril 2008 - November 2008
Job Customer service rep at Convergys
Industry Telecommunications
Experience
Convergys Research AssistantArbitronApril 2008 - November 2008
Education
Central State University 2001 — 2005
B.S, Marketing
Convergys Research AssistantArbitronApril 2008 - November 2008
Education
Central State University 2001 — 2005
B.S, Marketing
Nickolas De Vore's Convergys Experience May 2010 - July 2014
Job Solution Specialist at Verizon Wireless
Industry Telecommunications
Experience
Wave Broadband August 2015 - Present
Verizon Wireless August 2014 - August 2015
Convergys May 2010 - July 2014
Fry's Electronics January 2009 - March 2010
Skills
Customer Service, Training, Microsoft Office, Leadership, Windows, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Research, Public Speaking, Customer Satisfaction, Troubleshooting, Awesomeness, High Fives
Education
Chemeketa Community College 2008 — 2010
None, Computer Science
2003 - 2007 North Marion High School 2003 — 2007
High School Diploma
Wave Broadband August 2015 - Present
Verizon Wireless August 2014 - August 2015
Convergys May 2010 - July 2014
Fry's Electronics January 2009 - March 2010
Skills
Customer Service, Training, Microsoft Office, Leadership, Windows, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Research, Public Speaking, Customer Satisfaction, Troubleshooting, Awesomeness, High Fives
Education
Chemeketa Community College 2008 — 2010
None, Computer Science
2003 - 2007 North Marion High School 2003 — 2007
High School Diploma
Melody Garrett Huguely's Convergys Experience January 2009 - July 2009
Job Human Resource Professional
Industry Human Resources
Experience
Countess Cleaning, LLC October 2002 - Present
Convergys January 2009 - July 2009
AT&T Corporate September 1991 - September 2001
Education
Wayne Community College 2008 — 2009
Journalism/Video Production
Reinhardt College 2000 — 2001
Certification for PMI, Project Management
University of Cincinnati 1988 — 1991
Associate, Information Processing Systems
Central State University 1985 — 1986
Transfer, Business Management
Countess Cleaning, LLC October 2002 - Present
Convergys January 2009 - July 2009
AT&T Corporate September 1991 - September 2001
Education
Wayne Community College 2008 — 2009
Journalism/Video Production
Reinhardt College 2000 — 2001
Certification for PMI, Project Management
University of Cincinnati 1988 — 1991
Associate, Information Processing Systems
Central State University 1985 — 1986
Transfer, Business Management
Rebecca French's Convergys Experience August 1999 - August 2001
Job Massage Therapist, LMT
Industry Consumer Services
Experience
Self - Employed August 2015 - Present
Advocate - The Cloud & Connectivity Insiders February 2011 - June 2015
Advocate Networks, LLC February 2011 - March 2012
Tangoe December 2009 - February 2011
Fountain of Beauty Salon & Spa January 2008 - May 2010
Tangoe December 2008 - December 2009
Sprint Nextel November 2005 - January 2008
Nextel July 2003 - November 2005
Nextel April 2002 - July 2003
Convergys August 1999 - August 2001
Skills
Account Management, Project Management, Telecommunications, Call Center, Cross-functional Team..., Customer Satisfaction, Call Centers, Management, CRM, Mobile Devices, Strategy, Wireless, Leadership, Analysis, Vendor Management, Service Delivery, Solution Selling, Managed Services, Product Management, Performance Management, Program Management, Cloud Computing
Education
University of Phoenix 2002 — 2004
BS, Business Management
Central Texas College 1996 — 1999
Self - Employed August 2015 - Present
Advocate - The Cloud & Connectivity Insiders February 2011 - June 2015
Advocate Networks, LLC February 2011 - March 2012
Tangoe December 2009 - February 2011
Fountain of Beauty Salon & Spa January 2008 - May 2010
Tangoe December 2008 - December 2009
Sprint Nextel November 2005 - January 2008
Nextel July 2003 - November 2005
Nextel April 2002 - July 2003
Convergys August 1999 - August 2001
Skills
Account Management, Project Management, Telecommunications, Call Center, Cross-functional Team..., Customer Satisfaction, Call Centers, Management, CRM, Mobile Devices, Strategy, Wireless, Leadership, Analysis, Vendor Management, Service Delivery, Solution Selling, Managed Services, Product Management, Performance Management, Program Management, Cloud Computing
Education
University of Phoenix 2002 — 2004
BS, Business Management
Central Texas College 1996 — 1999
Luther James's Convergys Experience October 2009 - May 2010
Job Actively looking for a Job change ,Software Engineer 2 at eBay Inc
Industry Computer Software
Experience
eBay Inc July 2014 - Present
eBay Inc June 2013 - August 2013
Wipro Technologies June 2010 - August 2012
Convergys October 2009 - May 2010
Skills
Software Development, Information Security, Java, Android Application..., PHP, JavaScript, XML, Android Development, HTML, SQL, Eclipse, Maven, Software Engineering, Windows, Operating Systems, Web Applications, Web Services, Algorithms, MySQL, SOAP, Agile Methodologies, Git, Hadoop, jQuery
Education
The University of Texas at Arlington 2012 — 2014
Master of Science (MS), Computer Science
HKBK colllege of engineering 2005 — 2009
BE, Information Science
Christ College - Bangalore 2003 — 2005
Kendriya Vidyalaya 1993 — 2003
eBay Inc July 2014 - Present
eBay Inc June 2013 - August 2013
Wipro Technologies June 2010 - August 2012
Convergys October 2009 - May 2010
Skills
Software Development, Information Security, Java, Android Application..., PHP, JavaScript, XML, Android Development, HTML, SQL, Eclipse, Maven, Software Engineering, Windows, Operating Systems, Web Applications, Web Services, Algorithms, MySQL, SOAP, Agile Methodologies, Git, Hadoop, jQuery
Education
The University of Texas at Arlington 2012 — 2014
Master of Science (MS), Computer Science
HKBK colllege of engineering 2005 — 2009
BE, Information Science
Christ College - Bangalore 2003 — 2005
Kendriya Vidyalaya 1993 — 2003
Nina Marsh's Convergys Experience May 2011 - December 2012
Job Bankruptcy Specialist 1 at Wells Fargo Home Mortgage
Industry Public Relations and Communications
Experience
Wells Fargo Home Mortgage March 2013 - Present
Randstad October 2012 - January 2013
Convergys May 2011 - December 2012
EXPRESS May 2010 - September 2012
Sports Authority September 2007 - June 2008
Toys-R-Us November 2005 - January 2007
Bruegger’s Bagels May 2005 - May 2006
Skills
Customer Service, Retail, Customer Satisfaction, Merchandising, Inventory Management, Profit, Outlook, Time Management, Social Media, PowerPoint, Sales, Microsoft Word, Process Scheduler, Microsoft Office, Mac, Analysis
Education
East Carolina University 2008 — 2009
Public Relations and Interpersonal Communication, Communication
Central Piedmont Community College 2004 — 2007
Associates of Arts, General Studies
Wells Fargo Home Mortgage March 2013 - Present
Randstad October 2012 - January 2013
Convergys May 2011 - December 2012
EXPRESS May 2010 - September 2012
Sports Authority September 2007 - June 2008
Toys-R-Us November 2005 - January 2007
Bruegger’s Bagels May 2005 - May 2006
Skills
Customer Service, Retail, Customer Satisfaction, Merchandising, Inventory Management, Profit, Outlook, Time Management, Social Media, PowerPoint, Sales, Microsoft Word, Process Scheduler, Microsoft Office, Mac, Analysis
Education
East Carolina University 2008 — 2009
Public Relations and Interpersonal Communication, Communication
Central Piedmont Community College 2004 — 2007
Associates of Arts, General Studies
Greg Biddle's Convergys Experience September 1996 - December 2010
Job
Industry Information Technology and Services
Experience
Sogeti USA, LLC February 2011 - Present
Convergys September 1996 - December 2010
Firstar January 1994 - September 1996
Ohio Valley AFM, Inc. March 1989 - January 1994
Skills
Quality Center, Unix, User Acceptance Testing, SQL, Testing, Quality Assurance, Software Project...
Education
Cincinnati State Technical and Community College 1985 — 1987
Associates of Applied Business
Sogeti USA, LLC February 2011 - Present
Convergys September 1996 - December 2010
Firstar January 1994 - September 1996
Ohio Valley AFM, Inc. March 1989 - January 1994
Skills
Quality Center, Unix, User Acceptance Testing, SQL, Testing, Quality Assurance, Software Project...
Education
Cincinnati State Technical and Community College 1985 — 1987
Associates of Applied Business
Harry Chung's Convergys Experience October 2000 - June 2008
Job Sr. Area Manager at ABS Canada
Industry Computer & Network Security
Experience
HC & PL Ent. LTD July 2009 - Present
Nor-Tec Consultants January 1994 - Present
ABS Canada July 2012 - December 2012
Convergys October 2000 - June 2008
Globecan Enviroproducts Ltd 1990 - 1991
Consolidated Energy Ltd May 1986 - November 1989
Honeywell October 1983 - May 1986
Hitachi July 1981 - October 1983
Skills
Network Security, Firewalls, Security, VPN, TCP/IP, System Administration, Interviews, Troubleshooting, Active Directory, Network Administration, Coaching
Education
CDI Business & Technology college 2009 — 2010
Network & Internet Security Diploma, Computer and Information Systems Security/Information Assurance, Professional
The American College 1984 — 1985
M Sc.Mgt, Computer, People & Research Mgt, Professional
Chartered Management Institute, UK 1980 — 1984
Diploma in Industrial Management, Industrial and Organizational Psychology, Member
Chartered Institute of Marketing 1980 — 1982
Diploma in Marketing, Marketing/Marketing Management, General, Member
Institute of Administrative Management, UK 1976 — 1978
Diploma in Administrative Mgt., Management Information Systems, General, Fellow
University of Sasketchewan, Saskatoon 1968 — 1969
Teaching Certificate, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program, Graduate
University of Alberta
Bachelor of Science (BSc)
NAIT 1965 — 1968
Diploma of Technology- Electronics, Graduate
HC & PL Ent. LTD July 2009 - Present
Nor-Tec Consultants January 1994 - Present
ABS Canada July 2012 - December 2012
Convergys October 2000 - June 2008
Globecan Enviroproducts Ltd 1990 - 1991
Consolidated Energy Ltd May 1986 - November 1989
Honeywell October 1983 - May 1986
Hitachi July 1981 - October 1983
Skills
Network Security, Firewalls, Security, VPN, TCP/IP, System Administration, Interviews, Troubleshooting, Active Directory, Network Administration, Coaching
Education
CDI Business & Technology college 2009 — 2010
Network & Internet Security Diploma, Computer and Information Systems Security/Information Assurance, Professional
The American College 1984 — 1985
M Sc.Mgt, Computer, People & Research Mgt, Professional
Chartered Management Institute, UK 1980 — 1984
Diploma in Industrial Management, Industrial and Organizational Psychology, Member
Chartered Institute of Marketing 1980 — 1982
Diploma in Marketing, Marketing/Marketing Management, General, Member
Institute of Administrative Management, UK 1976 — 1978
Diploma in Administrative Mgt., Management Information Systems, General, Fellow
University of Sasketchewan, Saskatoon 1968 — 1969
Teaching Certificate, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program, Graduate
University of Alberta
Bachelor of Science (BSc)
NAIT 1965 — 1968
Diploma of Technology- Electronics, Graduate
Michele Minor's Convergys Experience March 2012 - March 2013
Job Marketing Associate at Level One
Industry Real Estate
Experience
The RealPage Contact Center Level One March 2013 - Present
Convergys March 2012 - March 2013
Corestaff March 2011 - February 2013
Cedar Fair Entertainment Company February 2010 - August 2012
Papa John's Pizza January 2001 - April 2010
Connextions September 2008 - January 2010
Connextions July 2007 - September 2008
Spherion October 2006 - July 2007
Kelly Services March 2006 - September 2006
Start Corporation February 2005 - January 2006
Skills
Data Entry, Customer Service, Marketing, Call Centers, Inbound Call Center, Sales, Leadership
Education
Charleston Southern University 1994 — 1998
Bachelor of Science, Business Administration
The RealPage Contact Center Level One March 2013 - Present
Convergys March 2012 - March 2013
Corestaff March 2011 - February 2013
Cedar Fair Entertainment Company February 2010 - August 2012
Papa John's Pizza January 2001 - April 2010
Connextions September 2008 - January 2010
Connextions July 2007 - September 2008
Spherion October 2006 - July 2007
Kelly Services March 2006 - September 2006
Start Corporation February 2005 - January 2006
Skills
Data Entry, Customer Service, Marketing, Call Centers, Inbound Call Center, Sales, Leadership
Education
Charleston Southern University 1994 — 1998
Bachelor of Science, Business Administration
Stephen Hayko's Convergys Experience November 2004 - October 2008
Job Living like few are willing to live now so that I may live like few are able to live later.
Industry Telecommunications
Experience
Classic Soft Trim April 2014 - Present
Accurate Staffing April 2011 - June 2013
Tremont Music Hall November 2004 - June 2012
Connextions July 2010 - January 2011
Sprint May 2009 - December 2009
Convergys November 2004 - October 2008
Papa John's Pizza March 1998 - June 2003
Allstate Insurance Company March 2001 - August 2002
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Sales, Workforce Management, Customer Retention, Training, Vendor Management, Microsoft Office, Process Improvement, Team Leadership, Microsoft Excel, Call Centers
Education
Central Piedmont Community College 2012 — 2014
Associate of Arts (AA), Transfer Degree, 3.7 GPA
Lenoir-Rhyne University 1996 — 1999
South Iredell High School 1994 — 1996
Classic Soft Trim April 2014 - Present
Accurate Staffing April 2011 - June 2013
Tremont Music Hall November 2004 - June 2012
Connextions July 2010 - January 2011
Sprint May 2009 - December 2009
Convergys November 2004 - October 2008
Papa John's Pizza March 1998 - June 2003
Allstate Insurance Company March 2001 - August 2002
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Sales, Workforce Management, Customer Retention, Training, Vendor Management, Microsoft Office, Process Improvement, Team Leadership, Microsoft Excel, Call Centers
Education
Central Piedmont Community College 2012 — 2014
Associate of Arts (AA), Transfer Degree, 3.7 GPA
Lenoir-Rhyne University 1996 — 1999
South Iredell High School 1994 — 1996
Alisa Nogueira's Convergys Experience Resource CoordinatorEMCOctober 2010 - Present
Job Resource Coordinator at EMC
Industry Outsourcing/Offshoring
Experience
Convergys Resource CoordinatorEMCOctober 2010 - Present
Education
Centralia College 2002 — 2004
General
Benson High School
Convergys Resource CoordinatorEMCOctober 2010 - Present
Education
Centralia College 2002 — 2004
General
Benson High School
Tonda Steele's Convergys Experience 2007 - 2008
Job Human Resource Admin at Rotek
Industry Machinery
Experience
Rotek December 2011 - Present
Rotek November 2008 - Present
Rotek September 2008 - Present
Convergys 2007 - 2008
Walgreens 2006 - 2007
Skills
Microsoft Office, Microsoft Excel, ADP Payroll, ADP HRB, ADP E-Time, SAP, Human Resources, Administration, Payroll, Sourcing, Interviews, Spreadsheets, Team Building, Temporary Placement
Education
Champlain College 2011 — 2013
Master's degree, Masters of Science in Law
University of Phoenix 2007 — 2009
Masters Human Resource Management, Human Resouce Management
Eastern Washington University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Eastern Washington University 2003 — 2006
Bachelors Degree, Human Resources Management/Personnel Administration, General
Rotek December 2011 - Present
Rotek November 2008 - Present
Rotek September 2008 - Present
Convergys 2007 - 2008
Walgreens 2006 - 2007
Skills
Microsoft Office, Microsoft Excel, ADP Payroll, ADP HRB, ADP E-Time, SAP, Human Resources, Administration, Payroll, Sourcing, Interviews, Spreadsheets, Team Building, Temporary Placement
Education
Champlain College 2011 — 2013
Master's degree, Masters of Science in Law
University of Phoenix 2007 — 2009
Masters Human Resource Management, Human Resouce Management
Eastern Washington University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Eastern Washington University 2003 — 2006
Bachelors Degree, Human Resources Management/Personnel Administration, General
Gale Peters's Convergys Experience 2011 - 2011
Job General Manager
Industry Hospitality
Experience
Intown Suites 2011 - 2013
Convergys 2011 - 2011
Extended Stay America 2010 - 2011
Motel 6 2004 - 2010
Education
Central Texas College
Business Administration and Management, General
Connersville Indiana
High School Diploma, General
Intown Suites 2011 - 2013
Convergys 2011 - 2011
Extended Stay America 2010 - 2011
Motel 6 2004 - 2010
Education
Central Texas College
Business Administration and Management, General
Connersville Indiana
High School Diploma, General
Rebecca Norvell's Convergys Experience August 2001 - December 2001
Job Cost Specialist at Nestle
Industry Food Production
Experience
Nestle Cost SpecialistNestleOctober 2010 - Present
Wolters Kluwer January 2009 - August 2010
University of Arkansas - Fort Smith March 2005 - May 2010
Central Texas College August 2003 - December 2004
Killeen Daily Herald April 2002 - August 2003
Bennigans December 2001 - June 2002
Convergys August 2001 - December 2001
GC Services June 2001 - August 2001
United States Air Force July 1997 - December 2000
Education
University of Arkansas - Fort Smith 2008 — 2009
Accounting
University of Arkansas - Fort Smith 2005 — 2007
Mathematics
Central Texas College 2002 — 2004
Associates of Science, Mathematics
Central Texas College 2002 — 2004
Associate of Applied Science, Business Management
Nestle Cost SpecialistNestleOctober 2010 - Present
Wolters Kluwer January 2009 - August 2010
University of Arkansas - Fort Smith March 2005 - May 2010
Central Texas College August 2003 - December 2004
Killeen Daily Herald April 2002 - August 2003
Bennigans December 2001 - June 2002
Convergys August 2001 - December 2001
GC Services June 2001 - August 2001
United States Air Force July 1997 - December 2000
Education
University of Arkansas - Fort Smith 2008 — 2009
Accounting
University of Arkansas - Fort Smith 2005 — 2007
Mathematics
Central Texas College 2002 — 2004
Associates of Science, Mathematics
Central Texas College 2002 — 2004
Associate of Applied Science, Business Management
Tiara Bouie's Convergys Experience December 2007 - March 2011
Job Senior Staffing Manager at Command Center
Industry Staffing and Recruiting
Experience
Command Center April 2014 - Present
Employment Plus March 2011 - January 2014
Convergys December 2007 - March 2011
Convergys Inc December 2007 - March 2011
DBS Corporation June 2005 - December 2007
AmSouth Bank July 2004 - June 2005
Sir Goony’s Golf March 1998 - May 2004
Skills
Recruiting, Employee Relations, Internet Recruiting, Staffing Services, Temporary Staffing, Cold Calling, Job Fairs, Applicant Tracking..., Talent Acquisition, Candidate Generation, Screening, Onboarding, Sourcing, Talent Management, Permanent Placement, Human Resources, Background Checks, New Hire Orientations, Hiring, Interviews, Training, Temporary Placement
Education
Chattanooga State Community College 2012 — 2014
Associate of Science (A.S.), Business Administration and Management, General
Chattanooga State Technical Community College 2000 — 2005
AAS
Brainerd High School 1996 — 2000
High School Diploma
Command Center April 2014 - Present
Employment Plus March 2011 - January 2014
Convergys December 2007 - March 2011
Convergys Inc December 2007 - March 2011
DBS Corporation June 2005 - December 2007
AmSouth Bank July 2004 - June 2005
Sir Goony’s Golf March 1998 - May 2004
Skills
Recruiting, Employee Relations, Internet Recruiting, Staffing Services, Temporary Staffing, Cold Calling, Job Fairs, Applicant Tracking..., Talent Acquisition, Candidate Generation, Screening, Onboarding, Sourcing, Talent Management, Permanent Placement, Human Resources, Background Checks, New Hire Orientations, Hiring, Interviews, Training, Temporary Placement
Education
Chattanooga State Community College 2012 — 2014
Associate of Science (A.S.), Business Administration and Management, General
Chattanooga State Technical Community College 2000 — 2005
AAS
Brainerd High School 1996 — 2000
High School Diploma
Bahati Mabala's Convergys Experience 2011 - 2011
Job Translator at Freelance
Industry Legal Services
Experience
Freelance October 2011 - Present
LegalShield July 2010 - Present
Convergys 2011 - 2011
Education
Chapman University 2006 — 2009
BA in Legal Studies, Legal Studies/ Political Science & Sociology
Freelance October 2011 - Present
LegalShield July 2010 - Present
Convergys 2011 - 2011
Education
Chapman University 2006 — 2009
BA in Legal Studies, Legal Studies/ Political Science & Sociology
Derek Farwell's Convergys Experience September 2014 - Present
Job Go big or go home
Industry Consumer Services
Experience
Convergys September 2014 - Present
Securitas Security Services November 2012 - September 2014
United States Marine Corps January 2007 - December 2011
Education
Chemeketa Community College 2007 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Convergys September 2014 - Present
Securitas Security Services November 2012 - September 2014
United States Marine Corps January 2007 - December 2011
Education
Chemeketa Community College 2007 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
roy petersen's Convergys Experience January 2000 - January 2000
Job Logistics and Supply Chain Professional
Industry Logistics and Supply Chain
Experience
ITT/ AEROTEK January 2011 - July 2011
ITT/ AEROTEK, Camp January 2011 - July 2011
BAE/ AEROTEK August 2009 - August 2010
BAE/ AEROTEK August 2009 - August 2010
ITT April 2006 - April 2007
U.S Army January 1997 - January 2002
U.S Logistics January 2000 - January 2000
Convergys January 2000 - January 2000
BLACKHAWK Management Corporation January 2000 - January 2000
Skills
SAMS- 1E, AWARDS, Microsoft Office...
Education
Central Texas College
Associate, Network Professional Specialization
Cheonggang Academy
Associate, Network Professional
ITT/ AEROTEK January 2011 - July 2011
ITT/ AEROTEK, Camp January 2011 - July 2011
BAE/ AEROTEK August 2009 - August 2010
BAE/ AEROTEK August 2009 - August 2010
ITT April 2006 - April 2007
U.S Army January 1997 - January 2002
U.S Logistics January 2000 - January 2000
Convergys January 2000 - January 2000
BLACKHAWK Management Corporation January 2000 - January 2000
Skills
SAMS- 1E, AWARDS, Microsoft Office...
Education
Central Texas College
Associate, Network Professional Specialization
Cheonggang Academy
Associate, Network Professional
Deanna Verges's Convergys Experience April 2000 - August 2005
Job Customer Relations
Industry Telecommunications
Experience
Freelance Project Manager August 2005 - Present
Convergys April 2000 - August 2005
Convergys February 1996 - January 2000
American Airlines April 1991 - December 1995
American Airlines June 1989 - April 1991
American Airlines June 1974 - June 1989
Texas Instruments October 1967 - August 1972
Skills
International Project..., Customer Relations, Customer Service, Call Center, Teleservice, Reservations, MS Project, Microsoft Office, Word, Excel
Education
The University of Texas at Dallas 2008 — 2008
Environmental Science
University of Louisville 1966 — 1967
Chemistry
Centre College 1965 — 1966
Chemistry
Freelance Project Manager August 2005 - Present
Convergys April 2000 - August 2005
Convergys February 1996 - January 2000
American Airlines April 1991 - December 1995
American Airlines June 1989 - April 1991
American Airlines June 1974 - June 1989
Texas Instruments October 1967 - August 1972
Skills
International Project..., Customer Relations, Customer Service, Call Center, Teleservice, Reservations, MS Project, Microsoft Office, Word, Excel
Education
The University of Texas at Dallas 2008 — 2008
Environmental Science
University of Louisville 1966 — 1967
Chemistry
Centre College 1965 — 1966
Chemistry
Christine Betty's Convergys Experience December 2011 - Present
Job Call Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2011 - Present
Convergys 2011 - 2012
Walmart May 2011 - October 2011
Education
Chattanooga State Community College
Convergys December 2011 - Present
Convergys 2011 - 2012
Walmart May 2011 - October 2011
Education
Chattanooga State Community College
Odalys Vazquez's Convergys Experience 2007 - 2009
Job Cosmetology Student
Industry Cosmetics
Experience
Vista College January 2013 - Present
T.S.I corp 2009 - 2011
Convergys 2007 - 2009
Skills
Customer Satisfaction, Customer Experience, Customer Service, Team Management, Telephone Skills, Microsoft Office, Team Leadership, Hair Cutting, Hair Care, Facials, Manicures, Pedicures, Nail Care, Skin Care, Hair Color
Education
Central Texas College 2001 — 2001
G.E.D
Ellison High School 1998 — 2001
Vista College
Vista College
Vista College January 2013 - Present
T.S.I corp 2009 - 2011
Convergys 2007 - 2009
Skills
Customer Satisfaction, Customer Experience, Customer Service, Team Management, Telephone Skills, Microsoft Office, Team Leadership, Hair Cutting, Hair Care, Facials, Manicures, Pedicures, Nail Care, Skin Care, Hair Color
Education
Central Texas College 2001 — 2001
G.E.D
Ellison High School 1998 — 2001
Vista College
Vista College
ERICA GERLT's Convergys Experience April 2006 - January 2008
Job ACCOUNT MANAGER at DELEV & ASSOCIATES ATTORNEYS AT LAW
Industry Law Practice
Experience
DELEV & ASSOCIATES ATTORNEYS AT LAW September 2009 - Present
Delev & Associates LLC September 2009 - Present
Zwicker & Associates, P.C. April 2008 - September 2009
Zwicker & Associates LLC March 2008 - August 2009
Convergys April 2006 - January 2008
Convergys April 2006 - January 2008
First National Bank Texas January 2005 - April 2006
Palentest USA March 2002 - December 2004
DHL December 2000 - March 2002
Skills
Contract Negotiation, Negotiation, Microsoft Office, Customer Service, Social Media, Microsoft Excel, Corporate Law, Microsoft Word, PowerPoint, Legal Research, Account Management, Insurance, Legal Writing, Real Estate, Marketing, Strategic Planning, New Business Development, Litigation, Outlook, Public Speaking
Education
COLORADO TECH ONLINE 2005 — 2008
ASSOCIATES OF SCIENCE, CRIMINAL JUSTICE
Cheonggang Academy
DELEV & ASSOCIATES ATTORNEYS AT LAW September 2009 - Present
Delev & Associates LLC September 2009 - Present
Zwicker & Associates, P.C. April 2008 - September 2009
Zwicker & Associates LLC March 2008 - August 2009
Convergys April 2006 - January 2008
Convergys April 2006 - January 2008
First National Bank Texas January 2005 - April 2006
Palentest USA March 2002 - December 2004
DHL December 2000 - March 2002
Skills
Contract Negotiation, Negotiation, Microsoft Office, Customer Service, Social Media, Microsoft Excel, Corporate Law, Microsoft Word, PowerPoint, Legal Research, Account Management, Insurance, Legal Writing, Real Estate, Marketing, Strategic Planning, New Business Development, Litigation, Outlook, Public Speaking
Education
COLORADO TECH ONLINE 2005 — 2008
ASSOCIATES OF SCIENCE, CRIMINAL JUSTICE
Cheonggang Academy
TINA VANG's Convergys Experience August 2011 - March 2012
Job Customer Service Oriented
Industry Retail
Experience
ethel harris, inc. May 2012 - June 2012
Convergys August 2011 - March 2012
RadioShack April 2010 - June 2011
AllianceOne September 2009 - December 2009
Sprint Nextel November 2006 - August 2009
american home mortgage August 2005 - August 2006
Walmart November 2004 - December 2005
Skills
Microsoft Office, Copying, Fax, Customer Service, Packaging, Sorting, Voice Mail, Direct Mail, People Skills, Communication Skills, Solid computer skills, Phone Skills, RightFax, Organization &..., Highly detail oriented, Administrative...
Education
Central Piedmont Community College 2008 — 2009
none, General
DeVry University-Georgia 2003 — 2004
none, Computer Information Systems
Central Piedmont Community College 2001 — 2003
none, General
ethel harris, inc. May 2012 - June 2012
Convergys August 2011 - March 2012
RadioShack April 2010 - June 2011
AllianceOne September 2009 - December 2009
Sprint Nextel November 2006 - August 2009
american home mortgage August 2005 - August 2006
Walmart November 2004 - December 2005
Skills
Microsoft Office, Copying, Fax, Customer Service, Packaging, Sorting, Voice Mail, Direct Mail, People Skills, Communication Skills, Solid computer skills, Phone Skills, RightFax, Organization &..., Highly detail oriented, Administrative...
Education
Central Piedmont Community College 2008 — 2009
none, General
DeVry University-Georgia 2003 — 2004
none, Computer Information Systems
Central Piedmont Community College 2001 — 2003
none, General
Chauncey Meadows's Convergys Experience August 2008 - April 2009
Job Financial Services Professional
Industry Financial Services
Experience
TitleMax Finance LLC 2010 - Present
Preffered Alternatives February 2010 - November 2010
Convergys August 2008 - April 2009
Education
Chattanooga State Community College
TitleMax Finance LLC 2010 - Present
Preffered Alternatives February 2010 - November 2010
Convergys August 2008 - April 2009
Education
Chattanooga State Community College
Amy Gentry's Convergys Experience January 2009 - September 2009
Job Customer Service Representative at BlueCross BlueShield of Tennessee
Industry Insurance
Experience
BlueCross BlueShield of Tennessee November 2011 - Present
Hixson Learning Center November 2009 - November 2010
Convergys January 2009 - September 2009
Skills
Customer Service, Provider Relations, Medical Records, Claims Handling, Research, Claims Resolution, Health Insurance, Phone Skills, Call Logging, Call Center, Communication, Data Entry, Internet, Microsoft Office, Microsoft Word, General Correspondence, Outsourcing, Medical Billing, Organization, Photoshop, PowerPoint, Medical Education, Problem Solving, Strategic Planning, Teachers, Classroom Management, Windows, Creative Writing, Highly motivated..., Proofreading, Learn New Software..., Speech Writing, Report Writing, Oral & Written..., Facebook Marketing, Analytical Skills, Technical Skillset, Microsoft Excel, OneNote
Education
Chattanooga State Community College 2009 — 2013
Northeast Alabama Community College 2008 — 2012
BlueCross BlueShield of Tennessee November 2011 - Present
Hixson Learning Center November 2009 - November 2010
Convergys January 2009 - September 2009
Skills
Customer Service, Provider Relations, Medical Records, Claims Handling, Research, Claims Resolution, Health Insurance, Phone Skills, Call Logging, Call Center, Communication, Data Entry, Internet, Microsoft Office, Microsoft Word, General Correspondence, Outsourcing, Medical Billing, Organization, Photoshop, PowerPoint, Medical Education, Problem Solving, Strategic Planning, Teachers, Classroom Management, Windows, Creative Writing, Highly motivated..., Proofreading, Learn New Software..., Speech Writing, Report Writing, Oral & Written..., Facebook Marketing, Analytical Skills, Technical Skillset, Microsoft Excel, OneNote
Education
Chattanooga State Community College 2009 — 2013
Northeast Alabama Community College 2008 — 2012
tonya weir's Convergys Experience April 2006 - February 2007
Job Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
Sunset Direct 2009 - 2011
Convergys April 2006 - February 2007
Skills
dealing with customers, 10 Key, Microsoft Excel, typing, navigating the web, Finacial Management, Multi Tasking
Education
Chattanooga State Community College 2007 — 2008
Medical/Clinical Assistant
cpcc 1999 — 2000
Accounting and Finance
Sunset Direct 2009 - 2011
Convergys April 2006 - February 2007
Skills
dealing with customers, 10 Key, Microsoft Excel, typing, navigating the web, Finacial Management, Multi Tasking
Education
Chattanooga State Community College 2007 — 2008
Medical/Clinical Assistant
cpcc 1999 — 2000
Accounting and Finance
Ashley Pine's Convergys Experience February 2012 - May 2012
Job Front Desk Agent
Industry Hospitality
Experience
InterContinental Hotels Group December 2012 - Present
Payless ShoeSource June 2012 - December 2012
Convergys February 2012 - May 2012
TSC Apparel August 2011 - December 2011
Education
Chattahoochee Technical College 2010 — 2012
Diploma, Accounting
Faith Educational Ministries 2007 — 2007
High School/Secondary Diplomas and Certificates
InterContinental Hotels Group December 2012 - Present
Payless ShoeSource June 2012 - December 2012
Convergys February 2012 - May 2012
TSC Apparel August 2011 - December 2011
Education
Chattahoochee Technical College 2010 — 2012
Diploma, Accounting
Faith Educational Ministries 2007 — 2007
High School/Secondary Diplomas and Certificates
Devin Davenport's Convergys Experience September 1998 - November 1999
Job Senior Intake Specialist at Unum
Industry Insurance
Experience
Unum September 1999 - Present
Convergys September 1998 - November 1999
Winn Dixie October 1994 - July 1998
Education
The University of Tennessee at Chattanooga 2012 — 2016
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Brainerd High School
High School Diploma
Chattanooga State Community College
Associate of Science (AS), Business Administration and Management, General
Unum September 1999 - Present
Convergys September 1998 - November 1999
Winn Dixie October 1994 - July 1998
Education
The University of Tennessee at Chattanooga 2012 — 2016
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Brainerd High School
High School Diploma
Chattanooga State Community College
Associate of Science (AS), Business Administration and Management, General
Wendy Whatley's Convergys Experience June 2014 - Present
Job
Industry Hospital & Health Care
Experience
Convergys June 2014 - Present
Speedway LLC November 2013 - May 2014
Walmart August 2006 - February 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Chattanooga State Community College 2014 — 2017
Associate of Arts and Sciences (A.A.S.), Medical Information Management
Convergys June 2014 - Present
Speedway LLC November 2013 - May 2014
Walmart August 2006 - February 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Chattanooga State Community College 2014 — 2017
Associate of Arts and Sciences (A.A.S.), Medical Information Management
Clyde Parson's Convergys Experience July 2000 - August 2005
Job Business Analyst, Technical Writer
Industry Information Technology and Services
Experience
PwC (Consultant via Veredus) October 2013 - March 2014
HealthPlan Services November 2011 - September 2013
Arbitration Forums August 2008 - November 2011
Restaurant Magic Software October 2007 - May 2008
Bond Technologies February 2006 - September 2007
CitiStreet August 2005 - February 2006
Convergys July 2000 - August 2005
Skills
SDLC, Software Documentation, Business Analysis, Requirements Gathering, Business Process, Process Improvement, Analysis, Business Requirements, Visio, Training Delivery, Project Planning, SharePoint, Requirements Analysis, Management, Business Intelligence, Agile Methodologies, Vendor Management, Software Project..., Systems Analysis, Business Process..., SQL, PMP, Functional..., Enterprise Architecture, Program Management, Project Management
Education
The University of Tennessee at Chattanooga
Bachelor of Science (BS), Marketing
Chattanooga State Community College
Associate of Science (A.S.)
PwC (Consultant via Veredus) October 2013 - March 2014
HealthPlan Services November 2011 - September 2013
Arbitration Forums August 2008 - November 2011
Restaurant Magic Software October 2007 - May 2008
Bond Technologies February 2006 - September 2007
CitiStreet August 2005 - February 2006
Convergys July 2000 - August 2005
Skills
SDLC, Software Documentation, Business Analysis, Requirements Gathering, Business Process, Process Improvement, Analysis, Business Requirements, Visio, Training Delivery, Project Planning, SharePoint, Requirements Analysis, Management, Business Intelligence, Agile Methodologies, Vendor Management, Software Project..., Systems Analysis, Business Process..., SQL, PMP, Functional..., Enterprise Architecture, Program Management, Project Management
Education
The University of Tennessee at Chattanooga
Bachelor of Science (BS), Marketing
Chattanooga State Community College
Associate of Science (A.S.)
A. Michele Langford-Henner's Convergys Experience November 2014 - February 2015
Job Customer Service Specialist at TMobile
Industry Insurance
Experience
T-Mobile April 2015 - Present
TeleTech (seasonal) March 2015 - April 2015
Convergys November 2014 - February 2015
Cellullar Sales August 2013 - November 2014
Chattanooga State Technical Community College July 2005 - May 2007
Russell T. King Esquire August 2006 - December 2006
Chambliss, Bahner & Stophel August 2005 - December 2005
Auto Zone Inc. January 1999 - December 2003
Advance Inc.1998-1999 January 1998 - December 1999
Siskin Hospital for Physical Rehabilitation 1989-1991 September 1989 - December 1991
Skills
Proficient in Word,..., LEXIS Academic and..., Certificate in..., Civil Trial Practice..., Domestic Law;, Constitutional Law;..., Business Communication, Instructional Design, Drafting and filing..., Retail, Sales, Process Scheduler, Inventory Control, Research, Management, Microsoft Office, Adult Education, Public Speaking, Software Documentation, Interviews, Training, Analysis, Outlook
Education
University of Tennessee Alumni Association 2012 — 2016
Master of Public Administration (MPA), Nonprofit/government concentration
Univeristy of Tennessee at Chattannooga 2010 — 2012
Master's Degress in Criminal Justice, Criminal Justice
University of Tennessee at Chattanooga 2009 — 2012
MSCJ, Criminal Justice, 3.89
The University of Tennessee at Chattanooga 2007 — 2009
Bachelor of Science (BS), Legal Assistant Studies with Minor in Criminal Justice, 3.88
Chattanooga State Community College 2005 — 2007
Certificate in Computer Technology, Computer/Information Technology Administration and Management, 4.0
Chattanooga State Technical Community College 2005 — 2007
2 Associate's degrees, Paralegal Studies and Office Administration, 3.92
Chattanooga State Technical Community College 2005 — 2007
Certificate, Computer Technology
T-Mobile April 2015 - Present
TeleTech (seasonal) March 2015 - April 2015
Convergys November 2014 - February 2015
Cellullar Sales August 2013 - November 2014
Chattanooga State Technical Community College July 2005 - May 2007
Russell T. King Esquire August 2006 - December 2006
Chambliss, Bahner & Stophel August 2005 - December 2005
Auto Zone Inc. January 1999 - December 2003
Advance Inc.1998-1999 January 1998 - December 1999
Siskin Hospital for Physical Rehabilitation 1989-1991 September 1989 - December 1991
Skills
Proficient in Word,..., LEXIS Academic and..., Certificate in..., Civil Trial Practice..., Domestic Law;, Constitutional Law;..., Business Communication, Instructional Design, Drafting and filing..., Retail, Sales, Process Scheduler, Inventory Control, Research, Management, Microsoft Office, Adult Education, Public Speaking, Software Documentation, Interviews, Training, Analysis, Outlook
Education
University of Tennessee Alumni Association 2012 — 2016
Master of Public Administration (MPA), Nonprofit/government concentration
Univeristy of Tennessee at Chattannooga 2010 — 2012
Master's Degress in Criminal Justice, Criminal Justice
University of Tennessee at Chattanooga 2009 — 2012
MSCJ, Criminal Justice, 3.89
The University of Tennessee at Chattanooga 2007 — 2009
Bachelor of Science (BS), Legal Assistant Studies with Minor in Criminal Justice, 3.88
Chattanooga State Community College 2005 — 2007
Certificate in Computer Technology, Computer/Information Technology Administration and Management, 4.0
Chattanooga State Technical Community College 2005 — 2007
2 Associate's degrees, Paralegal Studies and Office Administration, 3.92
Chattanooga State Technical Community College 2005 — 2007
Certificate, Computer Technology
Jeffrey Caten's Convergys Experience September 2015 - Present
Job System Administrator
Industry Information Technology and Services
Experience
Convergys September 2015 - Present
EON Consulting, LLC July 2015 - September 2015
FMC Technologies October 2013 - July 2015
Wireless Internet Service Provider - Our Town LLC April 2013 - September 2013
Tarleton State University November 2011 - September 2013
K10soft June 2008 - August 2012
Skills
C#, Cisco Routers, Network Design, Network Security, Web Design, Research, Windows 7, Higher Education, Computer Hardware, Microsoft Office, Active Directory, Windows Server, Networking, Wireless Networking, Computer Maintenance, Computer Security, Computer Repair, Troubleshooting, Windows, Operating Systems
Education
Tarleton State University 2011 — 2014
Bachelor's degree, Computer Information Systems
Chowan University 2010 — 2011
Computer and Information Sciences and Support Services
Convergys September 2015 - Present
EON Consulting, LLC July 2015 - September 2015
FMC Technologies October 2013 - July 2015
Wireless Internet Service Provider - Our Town LLC April 2013 - September 2013
Tarleton State University November 2011 - September 2013
K10soft June 2008 - August 2012
Skills
C#, Cisco Routers, Network Design, Network Security, Web Design, Research, Windows 7, Higher Education, Computer Hardware, Microsoft Office, Active Directory, Windows Server, Networking, Wireless Networking, Computer Maintenance, Computer Security, Computer Repair, Troubleshooting, Windows, Operating Systems
Education
Tarleton State University 2011 — 2014
Bachelor's degree, Computer Information Systems
Chowan University 2010 — 2011
Computer and Information Sciences and Support Services
Wimberley Bonnette's Convergys Experience January 2010 - August 2011
Job Program Assistant at Chaminade University
Industry Higher Education
Experience
Chaminade University July 2012 - Present
Convergys January 2010 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Filing, Appointment Scheduling, Fax, Job Scanning, Email Marketing, Communication, Oral & Written..., Communication Skills, Volunteering, Academic Advising, Public Speaking, Networking
Education
Chaminade University of Honolulu 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at Austin 2007 — 2009
Bachelor of Arts (B.A.), History
Chaminade University July 2012 - Present
Convergys January 2010 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Filing, Appointment Scheduling, Fax, Job Scanning, Email Marketing, Communication, Oral & Written..., Communication Skills, Volunteering, Academic Advising, Public Speaking, Networking
Education
Chaminade University of Honolulu 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at Austin 2007 — 2009
Bachelor of Arts (B.A.), History
Shanitra Cunningham's Convergys Experience November 2010 - December 2010
Job Admissions/Records Clerk at Chattanooga State Community College
Industry Higher Education
Experience
Chattanooga State Community College April 2011 - Present
Convergys November 2010 - December 2010
Education
Chattanooga State Community College 2005 — 2010
Associate of Science (A.S.), Office Management and Supervision
Chattanooga State Community College April 2011 - Present
Convergys November 2010 - December 2010
Education
Chattanooga State Community College 2005 — 2010
Associate of Science (A.S.), Office Management and Supervision
Steve Im's Convergys Experience February 2013 - July 2013
Job Nexon
Industry Computer Games
Experience
Nexon October 2013 - Present
Convergys February 2013 - July 2013
Education
Cerritos College 2008 — 2009
Culinary Arts/Chef Training
Nexon October 2013 - Present
Convergys February 2013 - July 2013
Education
Cerritos College 2008 — 2009
Culinary Arts/Chef Training
Debra Sullivan's Convergys Experience 2012 - 2012
Job Management Assistant at Department of Veterans Affairs
Industry Outsourcing/Offshoring
Experience
Department of Veterans Affairs March 2014 - Present
Convergys 2012 - 2012
US Army September 1998 - January 2003
Skills
Call Centers, Customer Service, Customer Satisfaction, Training, Microsoft Office, Team Leadership, Leadership, Management, Troubleshooting, Process Improvement, Team Building, Outlook, Government
Education
Columbia Southern University 2012 — 2016
Master of Business Administration (MBA), Business Administration and Management, General, 3.4
Columbia Southern University 2010 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.77
Central Texas College 2004 — 2005
Network professional specialization, Information Technology, 3.77
Department of Veterans Affairs March 2014 - Present
Convergys 2012 - 2012
US Army September 1998 - January 2003
Skills
Call Centers, Customer Service, Customer Satisfaction, Training, Microsoft Office, Team Leadership, Leadership, Management, Troubleshooting, Process Improvement, Team Building, Outlook, Government
Education
Columbia Southern University 2012 — 2016
Master of Business Administration (MBA), Business Administration and Management, General, 3.4
Columbia Southern University 2010 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.77
Central Texas College 2004 — 2005
Network professional specialization, Information Technology, 3.77
Pamela Boatwright's Convergys Experience August 2014 - February 2015
Job Customer Service
Industry Retail
Experience
Convergys August 2014 - February 2015
Black Cat Fireworks June 2014 - July 2014
Sanibel Sunglass Co. June 2014 - July 2014
Sunnyside Care Center March 2010 - November 2012
Skills
Customer Service, Communication, Retail, Teamwork, Sales, Time Management, Data Entry, Training, Management, Technical Support
Education
McNary High School 2003 — 2007
High School, Highschool Studies
Chemeketa Community College
Associate's Degree, Associates of Arts Transfer Degree
Convergys August 2014 - February 2015
Black Cat Fireworks June 2014 - July 2014
Sanibel Sunglass Co. June 2014 - July 2014
Sunnyside Care Center March 2010 - November 2012
Skills
Customer Service, Communication, Retail, Teamwork, Sales, Time Management, Data Entry, Training, Management, Technical Support
Education
McNary High School 2003 — 2007
High School, Highschool Studies
Chemeketa Community College
Associate's Degree, Associates of Arts Transfer Degree
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT