Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Christina Jordan Christina Jordan's Convergys Experience October 2007 - September 2010
Job Technical Manager at NorthGate Arinso
Industry Information Technology and Services
Experience
NorthgateArinso October 2010 - Present
NorthgateArinso June 2010 - Present
Convergys October 2007 - September 2010
Bombardier Capital October 2004 - May 2006
Bombardier Capital November 2001 - April 2004
Vereon Technologies July 2001 - October 2001
Procter & Gamble May 1997 - July 2001
Procter & Gamble May 1998 - May 1999
University of South Florida August 1996 - May 1998
Pilgrim Software May 1997 - September 1997
Skills
Analysis, Business Process, Business Process..., Change Management, Cross-functional Team..., Data Warehousing, ERP, Human Resources, Integration, Leadership, Management, Process Improvement, Project Management, SAP, SAP BW, SAP ERP, SAP FI, SAP HR, SAP Implementation, SAP R/3, Software Development, Solution Architecture
Education
University of South Florida 1994 — 1997
MBA, Finance and IT
University of South Florida 1990 — 1994
BA, English and Political Science
NorthgateArinso October 2010 - Present
NorthgateArinso June 2010 - Present
Convergys October 2007 - September 2010
Bombardier Capital October 2004 - May 2006
Bombardier Capital November 2001 - April 2004
Vereon Technologies July 2001 - October 2001
Procter & Gamble May 1997 - July 2001
Procter & Gamble May 1998 - May 1999
University of South Florida August 1996 - May 1998
Pilgrim Software May 1997 - September 1997
Skills
Analysis, Business Process, Business Process..., Change Management, Cross-functional Team..., Data Warehousing, ERP, Human Resources, Integration, Leadership, Management, Process Improvement, Project Management, SAP, SAP BW, SAP ERP, SAP FI, SAP HR, SAP Implementation, SAP R/3, Software Development, Solution Architecture
Education
University of South Florida 1994 — 1997
MBA, Finance and IT
University of South Florida 1990 — 1994
BA, English and Political Science
Chyenne Bidart Chyenne Bidart's Convergys Experience April 2008 - August 2009
Job Program Leader, Advanced Technologies
Industry Consumer Electronics
Experience
The Walt Disney Company June 2015 - Present
Point B January 2012 - Present
B-Line, LLC January 2010 - November 2011
Convergys April 2008 - August 2009
Accenture January 2007 - April 2008
Sarasota County Government August 2004 - January 2007
Skills
Project Management, SDLC, Program Management, Knowledge Management, Software Project..., Agile Methodologies, Management, Leadership, Strategy, Team Leadership, Management Consulting, Process Improvement, Web Services, Consulting, Negotiation, Business Process, Analysis, Business Intelligence, Budgets, Project Planning, IT Strategy, Enterprise Software, Business Process..., Business Development, Cross-functional Team..., Change Management, Vendor Management, Visio
Education
City University 2010 — 2010
Graduate Certificate, Sustainable Business
University of Washington 2001 — 2003
MLIS, Library and Information Science
University of South Florida 1996 — 1999
BA, English Literature
The Walt Disney Company June 2015 - Present
Point B January 2012 - Present
B-Line, LLC January 2010 - November 2011
Convergys April 2008 - August 2009
Accenture January 2007 - April 2008
Sarasota County Government August 2004 - January 2007
Skills
Project Management, SDLC, Program Management, Knowledge Management, Software Project..., Agile Methodologies, Management, Leadership, Strategy, Team Leadership, Management Consulting, Process Improvement, Web Services, Consulting, Negotiation, Business Process, Analysis, Business Intelligence, Budgets, Project Planning, IT Strategy, Enterprise Software, Business Process..., Business Development, Cross-functional Team..., Change Management, Vendor Management, Visio
Education
City University 2010 — 2010
Graduate Certificate, Sustainable Business
University of Washington 2001 — 2003
MLIS, Library and Information Science
University of South Florida 1996 — 1999
BA, English Literature
Jay Steward Jay Steward's Convergys Experience January 2006 - July 2006
Job Customer Service Professional
Industry Consumer Services
Experience
LogistiCare January 2015 - Present
The Home Depot December 2013 - March 2014
Sears Holdings Corporation September 2012 - April 2013
AJ Texas Star Services February 2010 - March 2011
Super 8 Hotels 2011 - 2011
Dell March 2007 - February 2010
Convergys January 2006 - July 2006
Dell July 2005 - October 2005
Skills
Customer Service, Microsoft Word, Outlook Express, Microsoft Excel, DOMS, Typing, Cash Handling Experience, Contact Centers, Hospitality, Payroll, Call Centers, Outlook, Customer Satisfaction, Communication, Customer Experience, Time Management, Team Leadership
Education
University of Science and Arts of Oklahoma 2002 — 2005
Bachelor of Arts (B.A.), Communications
South Plains College
Sound Technology
LogistiCare January 2015 - Present
The Home Depot December 2013 - March 2014
Sears Holdings Corporation September 2012 - April 2013
AJ Texas Star Services February 2010 - March 2011
Super 8 Hotels 2011 - 2011
Dell March 2007 - February 2010
Convergys January 2006 - July 2006
Dell July 2005 - October 2005
Skills
Customer Service, Microsoft Word, Outlook Express, Microsoft Excel, DOMS, Typing, Cash Handling Experience, Contact Centers, Hospitality, Payroll, Call Centers, Outlook, Customer Satisfaction, Communication, Customer Experience, Time Management, Team Leadership
Education
University of Science and Arts of Oklahoma 2002 — 2005
Bachelor of Arts (B.A.), Communications
South Plains College
Sound Technology
Liz Milo Liz Milo's Convergys Experience October 2010 - March 2013
Job Director Communications
Industry Outsourcing/Offshoring
Experience
Convergys October 2010 - March 2013
Convergys February 2000 - September 2010
Motivationery April 1997 - January 2000
AT&T Solutions Customer Care February 1997 - April 1997
AT&T American Transtech October 1993 - February 1997
Skills
Employee Engagement, Talent Management, Internal Communications, Leadership, Mentoring, Communication Training, Crisis Communications, Public Relations, Corporate Communications, Strategic Communications, Marketing Communications, Media Relations, Reputation Management, Program Management, Strategy, Newsletters, Strategic Planning, Employee Relations, Business Development, CRM, Change Management, Editing, BPO, Outsourcing, Call Centers, Cross-functional Team..., Management, Project Management, Vendor Management, Leadership Development, Team Leadership, Lead Generation, Market Research, Content Management, Team Management, Customer Experience, Workforce Management, Team Building, Call Center Development, Inbound Marketing, Operations Management, Thought Leadership, Social Media, Coaching, Project Planning, Customer Retention, Performance Management, Content Development, Consulting, Training
Education
University of Richmond 1979 — 1982
BA, Political Science
Convergys October 2010 - March 2013
Convergys February 2000 - September 2010
Motivationery April 1997 - January 2000
AT&T Solutions Customer Care February 1997 - April 1997
AT&T American Transtech October 1993 - February 1997
Skills
Employee Engagement, Talent Management, Internal Communications, Leadership, Mentoring, Communication Training, Crisis Communications, Public Relations, Corporate Communications, Strategic Communications, Marketing Communications, Media Relations, Reputation Management, Program Management, Strategy, Newsletters, Strategic Planning, Employee Relations, Business Development, CRM, Change Management, Editing, BPO, Outsourcing, Call Centers, Cross-functional Team..., Management, Project Management, Vendor Management, Leadership Development, Team Leadership, Lead Generation, Market Research, Content Management, Team Management, Customer Experience, Workforce Management, Team Building, Call Center Development, Inbound Marketing, Operations Management, Thought Leadership, Social Media, Coaching, Project Planning, Customer Retention, Performance Management, Content Development, Consulting, Training
Education
University of Richmond 1979 — 1982
BA, Political Science
Tamara Burks, CIR, CDR Tamara Burks, CIR, CDR's Convergys Experience September 2009 - November 2011
Job Diversity Experienced and Disability Recruiting Manager at PwC
Industry Management Consulting
Experience
PwC December 2012 - Present
Zumba Fitness Instructor September 2011 - Present
PwC December 2012 - July 2015
Hillsborough Community College September 2012 - December 2014
PwC December 2012 - April 2014
PwC (thru The Staffing Resource Group) November 2011 - December 2012
Convergys September 2009 - November 2011
Convergys January 2008 - September 2009
Academic Financial Services December 2005 - January 2008
Remedy Intelligent Staffing 2004 - 2005
Skills
Strategic Sourcing, Recruitment/Strategic..., Vendor..., Media Planning, Market Analysis, Competitive Analysis, Recruiting, Recruitment Advertising, Employee Relations, Employer Branding, Project Management, Corporate Recruiting, Social Recruiting, Global Recruiting, Human Resources, Onboarding, Marketing Research, High-Volume Recruitment, High-volume Recruiting, Executive Search, Virtual Teams, Talent Acquisition, Change Management, Sourcing, Benefits Administration, Succession Planning, Strategic Planning, Employment Law, Technical Recruiting, Internet Recruiting, Business Development, Talent Management, Interviews, Performance Management, Screening Resumes, Temporary Placement, Marketing, Employee Engagement, Contract Recruitment, Screening, Vendor Management, Conflict Resolution, Staffing Services, Sales, Project Planning, Temporary Staffing, Social Media, HR Policies, PeopleSoft, Training
Education
University of Pittsburgh 1992 — 1996
Africana Studies
AIRS Training
Certified Internet Recruiter
PwC December 2012 - Present
Zumba Fitness Instructor September 2011 - Present
PwC December 2012 - July 2015
Hillsborough Community College September 2012 - December 2014
PwC December 2012 - April 2014
PwC (thru The Staffing Resource Group) November 2011 - December 2012
Convergys September 2009 - November 2011
Convergys January 2008 - September 2009
Academic Financial Services December 2005 - January 2008
Remedy Intelligent Staffing 2004 - 2005
Skills
Strategic Sourcing, Recruitment/Strategic..., Vendor..., Media Planning, Market Analysis, Competitive Analysis, Recruiting, Recruitment Advertising, Employee Relations, Employer Branding, Project Management, Corporate Recruiting, Social Recruiting, Global Recruiting, Human Resources, Onboarding, Marketing Research, High-Volume Recruitment, High-volume Recruiting, Executive Search, Virtual Teams, Talent Acquisition, Change Management, Sourcing, Benefits Administration, Succession Planning, Strategic Planning, Employment Law, Technical Recruiting, Internet Recruiting, Business Development, Talent Management, Interviews, Performance Management, Screening Resumes, Temporary Placement, Marketing, Employee Engagement, Contract Recruitment, Screening, Vendor Management, Conflict Resolution, Staffing Services, Sales, Project Planning, Temporary Staffing, Social Media, HR Policies, PeopleSoft, Training
Education
University of Pittsburgh 1992 — 1996
Africana Studies
AIRS Training
Certified Internet Recruiter
Peta-Ann Steele Peta-Ann Steele's Convergys Experience April 2009 - September 2009
Job Undergraduate Student at the University of South Florida, Integrative Animal Biology and Wildlife Conservation Conc.
Industry
Experience
Donna's Caribbean Restaurant and Lounge May 2011 - August 2013
A'GACI LLC October 2009 - February 2010
Convergys April 2009 - September 2009
Skills
Microsoft Word, PowerPoint, Time Management, Customer Service, Microsoft Office, Microsoft Excel, Outlook, Adobe Professional, English, Retail, Team Building, Leadership, Teamwork, Organizational..., Wildlife Conservation
Education
University of South Florida 2010 — 2015
Bachelor of Science (BS), Integrative Animal Biology
Donna's Caribbean Restaurant and Lounge May 2011 - August 2013
A'GACI LLC October 2009 - February 2010
Convergys April 2009 - September 2009
Skills
Microsoft Word, PowerPoint, Time Management, Customer Service, Microsoft Office, Microsoft Excel, Outlook, Adobe Professional, English, Retail, Team Building, Leadership, Teamwork, Organizational..., Wildlife Conservation
Education
University of South Florida 2010 — 2015
Bachelor of Science (BS), Integrative Animal Biology
John Scarbrough's Convergys Experience February 2012 - Present
Job Technical Services Engineer at Convergys
Industry Information Technology and Services
Experience
Convergys February 2012 - Present
U.S. Census Bureau December 2009 - September 2010
First Vehicle Services June 2008 - May 2009
Gulf Coast Turf and Tractor, LLC May 2001 - September 2007
Bridges Equipment Co August 1992 - December 2000
Education
University of South Florida
BA - Business Administration, Marketing / IT
La Salle Computer Learning Center
Network Engineer
Pine View School
Convergys February 2012 - Present
U.S. Census Bureau December 2009 - September 2010
First Vehicle Services June 2008 - May 2009
Gulf Coast Turf and Tractor, LLC May 2001 - September 2007
Bridges Equipment Co August 1992 - December 2000
Education
University of South Florida
BA - Business Administration, Marketing / IT
La Salle Computer Learning Center
Network Engineer
Pine View School
Janeby Sun Janeby Sun's Convergys Experience July 2009 - October 2011
Job Executive Assistant of EVP
Industry Computer Software
Experience
Mobilezapp USA, Inc. October 2011 - Present
Convergys July 2009 - October 2011
TeleTech February 2008 - July 2009
Skills
Salesforce.com, Lead Generation, Business Development, SaaS, Account Management, Customer Satisfaction, Sales, CRM, Direct Sales
Education
University of West Negros, Bacolod City 2003 — 2007
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Saint La Salle 1999 — 2003
Bachelor of Science (B.S.), Management Information Systems, General and Entrepreneurial Management
Mobilezapp USA, Inc. October 2011 - Present
Convergys July 2009 - October 2011
TeleTech February 2008 - July 2009
Skills
Salesforce.com, Lead Generation, Business Development, SaaS, Account Management, Customer Satisfaction, Sales, CRM, Direct Sales
Education
University of West Negros, Bacolod City 2003 — 2007
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Saint La Salle 1999 — 2003
Bachelor of Science (B.S.), Management Information Systems, General and Entrepreneurial Management
Johanna Mosqueda Johanna Mosqueda's Convergys Experience January 2011 - January 2012
Job Lead Generator
Industry Accounting
Experience
Indinero October 2012 - October 2013
ePerformax March 2012 - August 2012
Convergys January 2011 - January 2012
Sykes June 2011 - December 2011
Opinionology November 2005 - January 2007
Skills
Call Centers, BPO, Customer Satisfaction, Customer Experience, Technical Support, Customer Service, Contact Centers, Troubleshooting, Inbound Marketing, Microsoft Office, Outsourcing, Customer Support, Microsoft Excel, Telemarketing, Management, Windows 7, Time Management, Leadership
Education
University of San Carlos
Indinero October 2012 - October 2013
ePerformax March 2012 - August 2012
Convergys January 2011 - January 2012
Sykes June 2011 - December 2011
Opinionology November 2005 - January 2007
Skills
Call Centers, BPO, Customer Satisfaction, Customer Experience, Technical Support, Customer Service, Contact Centers, Troubleshooting, Inbound Marketing, Microsoft Office, Outsourcing, Customer Support, Microsoft Excel, Telemarketing, Management, Windows 7, Time Management, Leadership
Education
University of San Carlos
Janie Collins Espeleta Janie Collins Espeleta's Convergys Experience March 2012 - October 2013
Job Data Entry Clerk Internship at BSI
Industry Information Technology and Services
Experience
BSI November 2014 - Present
Convergys March 2012 - October 2013
Concentrix 2005 - 2012
Concentrix 2004 - 2006
Concentrix 2002 - 2004
Skills
BPO, Business Process..., Call Center, Call Center Development, Call Centers, Customer Experience, Customer Satisfaction, Employee Engagement, Management, Microsoft Excel, Operations Management, Outsourcing, Performance Management, Process Improvement, Quality Assurance, Service Delivery, Team Leadership, Transition Management, Workforce Management, Microsoft Office, Offshoring, Sla, Team Management, Technical Support, Training, Troubleshooting, Vendor Management, Wireless Networking, Customer Service, Contact Centers, Account Management, Leadership, IT Service Management, CRM, Inbound Marketing, Avaya
Education
International American University 2014 — 2017
Bachelor’s Degree, Business Administration, A+
Concentrix Institute 2011 — 2011
CCNA
University of Santo Tomas 1997 — 2002
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering, A
BSI November 2014 - Present
Convergys March 2012 - October 2013
Concentrix 2005 - 2012
Concentrix 2004 - 2006
Concentrix 2002 - 2004
Skills
BPO, Business Process..., Call Center, Call Center Development, Call Centers, Customer Experience, Customer Satisfaction, Employee Engagement, Management, Microsoft Excel, Operations Management, Outsourcing, Performance Management, Process Improvement, Quality Assurance, Service Delivery, Team Leadership, Transition Management, Workforce Management, Microsoft Office, Offshoring, Sla, Team Management, Technical Support, Training, Troubleshooting, Vendor Management, Wireless Networking, Customer Service, Contact Centers, Account Management, Leadership, IT Service Management, CRM, Inbound Marketing, Avaya
Education
International American University 2014 — 2017
Bachelor’s Degree, Business Administration, A+
Concentrix Institute 2011 — 2011
CCNA
University of Santo Tomas 1997 — 2002
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering, A
Jerry Jean-Pierre's Convergys Experience April 2013 - Present
Job Experienced Customer Service Agent, Proven ability to get the job done
Industry Financial Services
Experience
Convergys April 2013 - Present
A La Carte Event Pavilion February 2011 - November 2012
Muvico Theaters 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Windows, Time Management, Facebook
Education
University of South Florida 2012 — 2016
Bachelor's degree, Banking and Financial Support Services
Convergys April 2013 - Present
A La Carte Event Pavilion February 2011 - November 2012
Muvico Theaters 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Windows, Time Management, Facebook
Education
University of South Florida 2012 — 2016
Bachelor's degree, Banking and Financial Support Services
Siddhant Saini Siddhant Saini's Convergys Experience September 2007 - November 2009
Job MSCS Student / Former Senior Enterprise Technical Engineer(Sr. TSE) for Partners at Symantec
Industry Computer Software
Experience
Symantec July 2014 - June 2015
Symantec July 2011 - June 2014
Symantec December 2009 - July 2011
Convergys September 2007 - November 2009
Skills
Operating Systems, Troubleshooting, Storage, Virtualization, Backup & Restore, Backup Solutions, System Recovery, Disaster Recovery, Windows Server, Backup Exec, High Availability, Enterprise Software, Enterprise Storage, Cluster, SAN, Netbackup, Storage Virtualization, Solaris, Deduplication, Storage Management, Storage Area Networks, Veritas, NetBackup
Education
University of Pune
Bachelor of Science (B.Sc.), Computer Science
Maharashtra State Board of Technical Education
Diploma in Information Technology, Information Technology
Symantec July 2014 - June 2015
Symantec July 2011 - June 2014
Symantec December 2009 - July 2011
Convergys September 2007 - November 2009
Skills
Operating Systems, Troubleshooting, Storage, Virtualization, Backup & Restore, Backup Solutions, System Recovery, Disaster Recovery, Windows Server, Backup Exec, High Availability, Enterprise Software, Enterprise Storage, Cluster, SAN, Netbackup, Storage Virtualization, Solaris, Deduplication, Storage Management, Storage Area Networks, Veritas, NetBackup
Education
University of Pune
Bachelor of Science (B.Sc.), Computer Science
Maharashtra State Board of Technical Education
Diploma in Information Technology, Information Technology
Romualdo Emmil Salazar Romualdo Emmil Salazar's Convergys Experience March 2004 - January 2005
Job Digital Art Director at RBC Ministries
Industry Design
Experience
Our Daily Bread Ministries August 2011 - Present
Singapore July 2010 - August 2011
PHENOMANILA Productions August 2009 - March 2010
Cellcity Ltd April 2008 - June 2009
5 Leaf Publishing Co. Ltd. May 2005 - April 2008
Broadwall Media Corp. February 2005 - May 2005
InfoNxx March 2005 - April 2005
Convergys March 2004 - January 2005
Baker & McKenzie July 2002 - March 2004
Skills
HTML, Graphic Design, Art Direction, Advertising, Adobe Creative Suite, Creative Direction, Logo Design, Layout, Graphics, Editing, Multimedia, User Experience, Web Design, Brochures
Education
FIRST ACADEMY OF COMPUTER ARTS 2008 — 2009
Web Design Certificate, Web Page, Digital/Multimedia and Information Resources Design
University of Santo Tomas 1996 — 2001
B.S, ECE
SAINT JOSEPH'S ACADEMY 1986 — 1996
Secondary Studies, High School/Secondary Diplomas and Certificates
Our Daily Bread Ministries August 2011 - Present
Singapore July 2010 - August 2011
PHENOMANILA Productions August 2009 - March 2010
Cellcity Ltd April 2008 - June 2009
5 Leaf Publishing Co. Ltd. May 2005 - April 2008
Broadwall Media Corp. February 2005 - May 2005
InfoNxx March 2005 - April 2005
Convergys March 2004 - January 2005
Baker & McKenzie July 2002 - March 2004
Skills
HTML, Graphic Design, Art Direction, Advertising, Adobe Creative Suite, Creative Direction, Logo Design, Layout, Graphics, Editing, Multimedia, User Experience, Web Design, Brochures
Education
FIRST ACADEMY OF COMPUTER ARTS 2008 — 2009
Web Design Certificate, Web Page, Digital/Multimedia and Information Resources Design
University of Santo Tomas 1996 — 2001
B.S, ECE
SAINT JOSEPH'S ACADEMY 1986 — 1996
Secondary Studies, High School/Secondary Diplomas and Certificates
Antonio D. McIntosh Antonio D. McIntosh's Convergys Experience June 2004 - September 2007
Job Quality Assurance Professional / Process Improvement / Performance Improvement / BPO / Outsourcing
Industry Security and Investigations
Experience
Iverify February 2010 - Present
iQor March 2009 - February 2010
Convergys June 2004 - September 2007
Sitel May 2000 - June 2004
Skills
Call Centers, Customer Satisfaction, Process Improvement, Management, Customer Service, Team Building, Employee Relations, Team Management, Analysis, Operations Management, Team Leadership, Leadership, Performance Management, Quality Assurance, BPO, Microsoft Office, Call Center, Recruiting, Outlook, Microsoft Excel, Account Management, Customer Experience, Coaching, Inventory Management, Policy, Training, Employee Training, Payroll, Supervisory Skills, Sales, Retail, Human Resources, Microsoft Word, Organizational..., Public Speaking, Sales Management, Employee Engagement, Leadership Development, Budgets, Change Management, Strategic Planning, Customer Experience...
Education
University of South Carolina-Columbia 1996 — 1999
Bachelor of Arts (B.A.), Sociology
Capella University
Master of Science (MS), Organizational Leadership
Iverify February 2010 - Present
iQor March 2009 - February 2010
Convergys June 2004 - September 2007
Sitel May 2000 - June 2004
Skills
Call Centers, Customer Satisfaction, Process Improvement, Management, Customer Service, Team Building, Employee Relations, Team Management, Analysis, Operations Management, Team Leadership, Leadership, Performance Management, Quality Assurance, BPO, Microsoft Office, Call Center, Recruiting, Outlook, Microsoft Excel, Account Management, Customer Experience, Coaching, Inventory Management, Policy, Training, Employee Training, Payroll, Supervisory Skills, Sales, Retail, Human Resources, Microsoft Word, Organizational..., Public Speaking, Sales Management, Employee Engagement, Leadership Development, Budgets, Change Management, Strategic Planning, Customer Experience...
Education
University of South Carolina-Columbia 1996 — 1999
Bachelor of Arts (B.A.), Sociology
Capella University
Master of Science (MS), Organizational Leadership
Michael Anthony Paz Michael Anthony Paz's Convergys Experience September 2010 - March 2012
Job Floor Assistant III (Duty Manager)/Workforce Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2010 - March 2012
Convergys August 2005 - September 2010
Skills
Business Management, Technical Support, Administrative, Workforce Management, Customer Service, Clerical Work
Education
University of Santo Tomas 1994 — 1998
Bachelor's degree, Business Administration
Convergys September 2010 - March 2012
Convergys August 2005 - September 2010
Skills
Business Management, Technical Support, Administrative, Workforce Management, Customer Service, Clerical Work
Education
University of Santo Tomas 1994 — 1998
Bachelor's degree, Business Administration
Francis Henry Yap's Convergys Experience July 2010 - July 2015
Job Technical Recruiter
Industry Staffing and Recruiting
Experience
N-Tier Solutions September 2015 - Present
Convergys July 2010 - July 2015
Sykes April 2009 - April 2010
Skills
Technical Support, Call Centers, Troubleshooting, Windows, Computer Hardware, Windows XP, Windows 7, Customer Satisfaction, Software Documentation, Customer Experience, Customer Support, Software Installation, Process Improvement, Operating Systems, Mac OS, Microsoft Word, Microsoft Office, Microsoft Excel, Windows 8, Windows 8.1, Outlook, Outlook Express, PowerPoint, Sales
Education
University of San Carlos 2005 — 2009
Bachelor of Commerce (B.Com.), Accounting
University of San Carlos 2005 — 2009
Bachelor's degree, Managerial Accounting
N-Tier Solutions September 2015 - Present
Convergys July 2010 - July 2015
Sykes April 2009 - April 2010
Skills
Technical Support, Call Centers, Troubleshooting, Windows, Computer Hardware, Windows XP, Windows 7, Customer Satisfaction, Software Documentation, Customer Experience, Customer Support, Software Installation, Process Improvement, Operating Systems, Mac OS, Microsoft Word, Microsoft Office, Microsoft Excel, Windows 8, Windows 8.1, Outlook, Outlook Express, PowerPoint, Sales
Education
University of San Carlos 2005 — 2009
Bachelor of Commerce (B.Com.), Accounting
University of San Carlos 2005 — 2009
Bachelor's degree, Managerial Accounting
Jessica Torres-Cohen Jessica Torres-Cohen's Convergys Experience June 2010 - 2013
Job Office of the Vice President
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2015 - August 2015
Harte Hanks April 2013 - February 2015
Convergys June 2010 - 2013
Convergys 2010 - 2013
Convergys May 2010 - July 2010
Convergys 2009 - 2010
Skills
Quality Assurance, Quality Auditing, Call Center, Calibration, Supervising, Microsoft Office, Microsoft Excel, Microsoft Word, Human Resources, Customer Service, Transition Management, Employee Relations, Workforce Management, Project Planning, Performance Management, Training, Contact Centers, Team Building, Six Sigma, Project Management, Strategic Planning, Employee Engagement, COPC, Outsourcing, Quality Management, Coaching, Sales, Customer Satisfaction, Operations Management, Management, Process Improvement, Analysis, Leadership, Account Management, Service Delivery, Sla, Process Migration, Recruiting, Data Analysis, Inbound Marketing, Program Management, Team Leadership, Customer Experience, Call Center Development, Vendor Management, Business Analysis, CRM, Change Management, BPO, Team Management
Education
University of Santo Tomas 2007 — 2011
Bachelor's degree, Hotel and Restaurant Management
Mater Carmeli School of Novaliches 2003 — 2007
Sutherland Global Services February 2015 - August 2015
Harte Hanks April 2013 - February 2015
Convergys June 2010 - 2013
Convergys 2010 - 2013
Convergys May 2010 - July 2010
Convergys 2009 - 2010
Skills
Quality Assurance, Quality Auditing, Call Center, Calibration, Supervising, Microsoft Office, Microsoft Excel, Microsoft Word, Human Resources, Customer Service, Transition Management, Employee Relations, Workforce Management, Project Planning, Performance Management, Training, Contact Centers, Team Building, Six Sigma, Project Management, Strategic Planning, Employee Engagement, COPC, Outsourcing, Quality Management, Coaching, Sales, Customer Satisfaction, Operations Management, Management, Process Improvement, Analysis, Leadership, Account Management, Service Delivery, Sla, Process Migration, Recruiting, Data Analysis, Inbound Marketing, Program Management, Team Leadership, Customer Experience, Call Center Development, Vendor Management, Business Analysis, CRM, Change Management, BPO, Team Management
Education
University of Santo Tomas 2007 — 2011
Bachelor's degree, Hotel and Restaurant Management
Mater Carmeli School of Novaliches 2003 — 2007
Sumita Rath Chatterjee Sumita Rath Chatterjee's Convergys Experience May 2005 - February 2007
Job Business Analyst
Industry Information Technology and Services
Experience
RBC Wealth Management June 2013 - Present
RBC Wealth Management June 2011 - August 2011
University of St. Thomas February 2010 - May 2011
Microsoft March 2007 - December 2009
Convergys May 2005 - February 2007
Skills
Operating Systems, Microsoft SQL Server, Linux, Database Design, DNS, Active Directory, VMware, Windows, ITIL, Windows 7, Windows Server, IT Service Management, Databases, SQL
Education
University of Saint Thomas 2010 — 2013
MS, Information Technology
University of Pune 1998 — 2001
BCS, Computer Science
RBC Wealth Management June 2013 - Present
RBC Wealth Management June 2011 - August 2011
University of St. Thomas February 2010 - May 2011
Microsoft March 2007 - December 2009
Convergys May 2005 - February 2007
Skills
Operating Systems, Microsoft SQL Server, Linux, Database Design, DNS, Active Directory, VMware, Windows, ITIL, Windows 7, Windows Server, IT Service Management, Databases, SQL
Education
University of Saint Thomas 2010 — 2013
MS, Information Technology
University of Pune 1998 — 2001
BCS, Computer Science
Sean McQueen Sean McQueen's Convergys Experience December 1999 - September 2007
Job Sr. Account Manager Express Scripts
Industry Pharmaceuticals
Experience
Express Scripts April 2015 - Present
Express Scripts April 2013 - March 2015
Express Scripts November 2010 - March 2013
Express Scripts July 2010 - October 2010
FIS October 2007 - October 2009
Convergys December 1999 - September 2007
Skills
Performance Management, Project Management, Process Improvement, Product Management, Vendor Management, Management, Outsourcing, Leadership, Customer Retention, CRM, Operations Management, Account Management, Performance Analysis, Team Leadership, Sales Management, Manage Client..., Personnel Management, Process Engineering, Risk Management, Business Networking, Sales, Qualitative Data, Customer Service..., Call Centers, Call Center Development, Customer Service..., Strategic Planning, Team Building, Training, Cross-functional Team..., Customer Satisfaction, Customer Service, Healthcare
Education
University of South Florida 2015 — 2019
Bachelor’s Degree, Mass Communication/Media Studies
Hillsborough Community College 2008 — 2015
Associate’s Degree, Mass Communication/Media Studies, 3.72
Express Scripts April 2015 - Present
Express Scripts April 2013 - March 2015
Express Scripts November 2010 - March 2013
Express Scripts July 2010 - October 2010
FIS October 2007 - October 2009
Convergys December 1999 - September 2007
Skills
Performance Management, Project Management, Process Improvement, Product Management, Vendor Management, Management, Outsourcing, Leadership, Customer Retention, CRM, Operations Management, Account Management, Performance Analysis, Team Leadership, Sales Management, Manage Client..., Personnel Management, Process Engineering, Risk Management, Business Networking, Sales, Qualitative Data, Customer Service..., Call Centers, Call Center Development, Customer Service..., Strategic Planning, Team Building, Training, Cross-functional Team..., Customer Satisfaction, Customer Service, Healthcare
Education
University of South Florida 2015 — 2019
Bachelor’s Degree, Mass Communication/Media Studies
Hillsborough Community College 2008 — 2015
Associate’s Degree, Mass Communication/Media Studies, 3.72
Arthur Piccio Arthur Piccio's Convergys Experience October 2008 - March 2009
Job YouTheEntrepreneur Founder and Chief Editor; DigitalRoom Inc.Senior Marketing Specialist for Content
Industry Media Production
Experience
Digital Room, Inc. October 2011 - Present
WebPros August 2010 - Present
UPrinting.com August 2010 - Present
Self-Employed Freelance Technical Writer March 2007 - August 2011
WebPros August 2010 - February 2011
ILP English Academy April 2009 - August 2010
Convergys October 2008 - March 2009
Convergys May 2008 - October 2008
Skills
Writing, English, Content Development, Social Media, SEO, Press Releases, Blogging, Social Media Marketing, Google Analytics, Content Writing, Digital Marketing, Keyword Research, Copywriting, Research, Web Development, Facebook, Creative Writing, Online Marketing, Web Analytics, Public Relations, Editorial, SEO copywriting, Email Marketing, Google Adwords, Lead Generation, Web Content, SEM, WordPress, Content Management, Online Advertising, Publications, Online Reputation..., Link Building, Organic Search, Web Marketing
Education
University of Saint La Salle 2002 — 2007
Bachelor of Arts in Political Science, Bachelor of Science in Marketing, Social Sciences and Communication
Digital Room, Inc. October 2011 - Present
WebPros August 2010 - Present
UPrinting.com August 2010 - Present
Self-Employed Freelance Technical Writer March 2007 - August 2011
WebPros August 2010 - February 2011
ILP English Academy April 2009 - August 2010
Convergys October 2008 - March 2009
Convergys May 2008 - October 2008
Skills
Writing, English, Content Development, Social Media, SEO, Press Releases, Blogging, Social Media Marketing, Google Analytics, Content Writing, Digital Marketing, Keyword Research, Copywriting, Research, Web Development, Facebook, Creative Writing, Online Marketing, Web Analytics, Public Relations, Editorial, SEO copywriting, Email Marketing, Google Adwords, Lead Generation, Web Content, SEM, WordPress, Content Management, Online Advertising, Publications, Online Reputation..., Link Building, Organic Search, Web Marketing
Education
University of Saint La Salle 2002 — 2007
Bachelor of Arts in Political Science, Bachelor of Science in Marketing, Social Sciences and Communication
Salah Harake Salah Harake's Convergys Experience January 2015 - March 2015
Job Technical Support Assosiate at Convergys
Industry Electrical/Electronic Manufacturing
Experience
Convergys January 2015 - March 2015
Convergys January 2015 - March 2015
Self Employed January 2013 - December 2014
Zhone Technologies - AT&T Paradyne July 1992 - January 2013
Tampa Technical Institute July 2001 - November 2002
Precision Systems Inc. 1991 - 1992
Skills
Software Development, Visual Basic, System Testing, Testing, C++, Wireless, Unit Testing, Linux, SNMP, Debugging, Requirements Analysis, Visual Basic 5.0/6.0, Telecommunications..., C++ Language, C, TCP/IP, Operating Systems, Hardware, Automation, Visio, Databases, Agile Methodologies, Software Engineering, Software Documentation, Microsoft Visual Studio..., Windows Server
Education
University of South Florida 1985 — 1988
Master's Degree, Electrical, Electronics and Communications Engineering, 3.50 on a 4.0 scale
Convergys January 2015 - March 2015
Convergys January 2015 - March 2015
Self Employed January 2013 - December 2014
Zhone Technologies - AT&T Paradyne July 1992 - January 2013
Tampa Technical Institute July 2001 - November 2002
Precision Systems Inc. 1991 - 1992
Skills
Software Development, Visual Basic, System Testing, Testing, C++, Wireless, Unit Testing, Linux, SNMP, Debugging, Requirements Analysis, Visual Basic 5.0/6.0, Telecommunications..., C++ Language, C, TCP/IP, Operating Systems, Hardware, Automation, Visio, Databases, Agile Methodologies, Software Engineering, Software Documentation, Microsoft Visual Studio..., Windows Server
Education
University of South Florida 1985 — 1988
Master's Degree, Electrical, Electronics and Communications Engineering, 3.50 on a 4.0 scale
Angela Brown-Parker, MBA Angela Brown-Parker, MBA's Convergys Experience August 2003 - October 2009
Job Human Services Program Specialist at Florida Department of Health
Industry Information Services
Experience
Florida Department of Health August 2015 - Present
FIS - Fidelity Information Services February 2013 - August 2015
Adecco Personnel Services September 2012 - October 2012
Department of Economic Opportunity March 2011 - March 2012
Convergys August 2003 - October 2009
Skills
Human Resources, Customer Service, Analysis, Public Speaking, Team Leadership, Data Analysis, Budgets, Microsoft Excel, Strategic Planning, Project Planning, Organizational..., Employee Benefits, Marketing Strategy, Administrative..., Process Scheduler, Training, Market Research, Analytical Skills, Software Documentation, Vendor Management, Call Centers, Organization &..., Business Decision Making, Geographic Information..., Spatial Analysis, Written & Oral..., Geoprocessing, Leadership, Geological Mapping, Process Improvement, Access, Research, Program Management, Supervisory Skills, Teamwork, Microsoft Office, PowerPoint, Policy, Team Building, Management
Education
University of South Florida 2015 — 2017
Master's of Science, Health Informatics
Colorado Technical University Online 2010 — 2012
Masters of Business Administration, Health Care Management
Colorado Technical University Online 2009 — 2010
Bachelor of Science, Business Administration with Concentration in Health Care Management
Florida Department of Health August 2015 - Present
FIS - Fidelity Information Services February 2013 - August 2015
Adecco Personnel Services September 2012 - October 2012
Department of Economic Opportunity March 2011 - March 2012
Convergys August 2003 - October 2009
Skills
Human Resources, Customer Service, Analysis, Public Speaking, Team Leadership, Data Analysis, Budgets, Microsoft Excel, Strategic Planning, Project Planning, Organizational..., Employee Benefits, Marketing Strategy, Administrative..., Process Scheduler, Training, Market Research, Analytical Skills, Software Documentation, Vendor Management, Call Centers, Organization &..., Business Decision Making, Geographic Information..., Spatial Analysis, Written & Oral..., Geoprocessing, Leadership, Geological Mapping, Process Improvement, Access, Research, Program Management, Supervisory Skills, Teamwork, Microsoft Office, PowerPoint, Policy, Team Building, Management
Education
University of South Florida 2015 — 2017
Master's of Science, Health Informatics
Colorado Technical University Online 2010 — 2012
Masters of Business Administration, Health Care Management
Colorado Technical University Online 2009 — 2010
Bachelor of Science, Business Administration with Concentration in Health Care Management
Chris Sellars Chris Sellars's Convergys Experience 2011 - July 2013
Job Manager at Milt's Mini Storage
Industry Consumer Services
Experience
Milt's Mini Storage May 2014 - Present
Bank of the West October 2013 - May 2014
Menards April 2006 - April 2014
Convergys 2011 - July 2013
L St Self Storage March 2006 - April 2011
ANSIR4U Answering Service June 2000 - February 2006
Norfolk Daily News August 1979 - February 2006
Skills
mail services, Radio Broadcasting, Customer Service
Education
University of Sioux Falls 1977 — 1979
Bachelor of Arts, Communications; broadcasting
Northeast Community College 1975 — 1977
Associate of Arts, Communications; broadcasting
Norfolk High School 1972 — 1975
Milt's Mini Storage May 2014 - Present
Bank of the West October 2013 - May 2014
Menards April 2006 - April 2014
Convergys 2011 - July 2013
L St Self Storage March 2006 - April 2011
ANSIR4U Answering Service June 2000 - February 2006
Norfolk Daily News August 1979 - February 2006
Skills
mail services, Radio Broadcasting, Customer Service
Education
University of Sioux Falls 1977 — 1979
Bachelor of Arts, Communications; broadcasting
Northeast Community College 1975 — 1977
Associate of Arts, Communications; broadcasting
Norfolk High School 1972 — 1975
Christina Schlarb, PHR Christina Schlarb, PHR's Convergys Experience December 2007 - January 2010
Job Senior Strategy Consultant, HR Transformation at Aasonn
Industry Human Resources
Experience
Aasonn September 2014 - Present
SuccessFactors an SAP Company November 2012 - September 2014
Accenture April 2010 - November 2012
Convergys December 2007 - January 2010
Accenture HR Services 1997 - 2007
Skills
Workforce Management, Onboarding, Business Process Design, Change Management, HR Consulting, Solution Architecture, Compensation & Benefit, Performance Management, Talent Management, Outsourced HR Services, Account Management, Leadership, HR Project Management, HR Transformation, HR Policies, SuccessFactors, Succession Planning, PHR Certification, Human Resources
Education
University of South Florida
B.S.
Aasonn September 2014 - Present
SuccessFactors an SAP Company November 2012 - September 2014
Accenture April 2010 - November 2012
Convergys December 2007 - January 2010
Accenture HR Services 1997 - 2007
Skills
Workforce Management, Onboarding, Business Process Design, Change Management, HR Consulting, Solution Architecture, Compensation & Benefit, Performance Management, Talent Management, Outsourced HR Services, Account Management, Leadership, HR Project Management, HR Transformation, HR Policies, SuccessFactors, Succession Planning, PHR Certification, Human Resources
Education
University of South Florida
B.S.
KIMBER NELSON KIMBER NELSON's Convergys Experience 1996 - 2010
Job Software Coaching & Training ADHD Coach Gone Virtual
Industry Professional Training & Coaching
Experience
Actions Hero 2009 - Present
Convergys 1996 - 2010
Skills
Life Coaching, Time Management, ADHD Coaching, Social Media Marketing, Article Marketing, Workshop Facilitation, Employee Training, Training, Leadership Development, Motivational Speaking, Organizational..., Personal Development, Leadership, Emotional Intelligence, Adult ADHD, Team Building, Employee Relations, Customer Service, Public Speaking, Performance Improvement, Coaching, Project Management, Stress Management, Strategy, Work Life Balance, Applicant Tracking..., SEO, Career Development, Executive Coaching, Career Counseling, Management, Conflict Resolution, Organizational...
Education
JST Coaching
ADHD Coach Trained
Institute for Professional Excellence in Coaching 2009 — 2009
Certified, Professional Coach
University of San Francisco 2011 — 2012
Master Certification in Internet Marketing + Advanced Certifications, Internet Marketing
University of Phoenix 2000 — 2004
Bachelor of Science, Business Marketing
Actions Hero 2009 - Present
Convergys 1996 - 2010
Skills
Life Coaching, Time Management, ADHD Coaching, Social Media Marketing, Article Marketing, Workshop Facilitation, Employee Training, Training, Leadership Development, Motivational Speaking, Organizational..., Personal Development, Leadership, Emotional Intelligence, Adult ADHD, Team Building, Employee Relations, Customer Service, Public Speaking, Performance Improvement, Coaching, Project Management, Stress Management, Strategy, Work Life Balance, Applicant Tracking..., SEO, Career Development, Executive Coaching, Career Counseling, Management, Conflict Resolution, Organizational...
Education
JST Coaching
ADHD Coach Trained
Institute for Professional Excellence in Coaching 2009 — 2009
Certified, Professional Coach
University of San Francisco 2011 — 2012
Master Certification in Internet Marketing + Advanced Certifications, Internet Marketing
University of Phoenix 2000 — 2004
Bachelor of Science, Business Marketing
Christina Adams Houston Christina Adams Houston's Convergys Experience June 2015 - Present
Job Talent Acquisition Associate at Convergys
Industry Human Resources
Experience
Convergys June 2015 - Present
Macy's Employment Support Center August 2013 - May 2015
Prudential 2005 - 2013
Lebhar-Friedman, Inc. 1991 - 2004
Skills
REO, Negotiation, Real Estate, Listings, Single Family Homes, Luxury, Customer Service, Property, First Time Home Buyers, Townhomes, Residential Homes, Short Sales, Selling, FHA, Mortgage Lending, Property Management, Small Business, Condos, Contract Negotiation, Sales, Real Estate Development, Marketing, Buyer Representation, Investments, Investment Properties, Buyers, Relocation, Real Property, Home Staging, Sellers, Resellers, Real Estate Economics, Investors, Seniors, Rentals, Real Estate License, New Home Sales, Foreclosures, Referrals, Real Estate Transactions, Move Up Buyers, New Homes, Relocation Buyers, ABR, HUD, Vacation Homes
Education
University of South Florida 2013 — 2013
Human Resources Management Certificate, Human Resources Management/Personnel Administration, General
University of South Florida 2004 — 2005
Public Relations Certificate, Public Relations/Image Management
Florida Metropolitan University 1995 — 1996
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Convergys June 2015 - Present
Macy's Employment Support Center August 2013 - May 2015
Prudential 2005 - 2013
Lebhar-Friedman, Inc. 1991 - 2004
Skills
REO, Negotiation, Real Estate, Listings, Single Family Homes, Luxury, Customer Service, Property, First Time Home Buyers, Townhomes, Residential Homes, Short Sales, Selling, FHA, Mortgage Lending, Property Management, Small Business, Condos, Contract Negotiation, Sales, Real Estate Development, Marketing, Buyer Representation, Investments, Investment Properties, Buyers, Relocation, Real Property, Home Staging, Sellers, Resellers, Real Estate Economics, Investors, Seniors, Rentals, Real Estate License, New Home Sales, Foreclosures, Referrals, Real Estate Transactions, Move Up Buyers, New Homes, Relocation Buyers, ABR, HUD, Vacation Homes
Education
University of South Florida 2013 — 2013
Human Resources Management Certificate, Human Resources Management/Personnel Administration, General
University of South Florida 2004 — 2005
Public Relations Certificate, Public Relations/Image Management
Florida Metropolitan University 1995 — 1996
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Ellie Werner Ellie Werner's Convergys Experience September 2011 - January 2013
Job Currently seeking employment
Industry Executive Office
Experience
KMSB/KTTU-TV January 2013 - April 2014
Convergys September 2011 - January 2013
SAN MIGUEL HIGH SCHOOL October 2008 - June 2011
KGUN 9 TV July 1999 - August 2008
Journal Broadcast Group May 1994 - June 1999
Skills
Event Management, Advertising, Press Releases, Radio Broadcasting, Public Speaking, Phone Etiquette, Radio, Public Relations, Broadcast
Education
St. Xavier's Academy
Latrobe, PA, Received High School Diploma
University of San Diego
San Diego, CA, Received Paralegal Certification
KMSB/KTTU-TV January 2013 - April 2014
Convergys September 2011 - January 2013
SAN MIGUEL HIGH SCHOOL October 2008 - June 2011
KGUN 9 TV July 1999 - August 2008
Journal Broadcast Group May 1994 - June 1999
Skills
Event Management, Advertising, Press Releases, Radio Broadcasting, Public Speaking, Phone Etiquette, Radio, Public Relations, Broadcast
Education
St. Xavier's Academy
Latrobe, PA, Received High School Diploma
University of San Diego
San Diego, CA, Received Paralegal Certification
Robert Sachse Robert Sachse's Convergys Experience October 2001 - October 2004
Job Sr. Programmer Analyst at Universal Orlando
Industry Information Technology and Services
Experience
Universal Orlando June 2012 - Present
Universal Orlando February 2011 - June 2012
Lightmaker February 2006 - February 2011
Convergys October 2001 - October 2004
Skills
C#, ASP.NET, jQuery, SQL, JavaScript, ASP.NET MVC, CSS, XML, XHTML, HTML, .NET, VB.NET, Visual Studio, Web Services, AJAX, Microsoft SQL Server, Web Development
Education
University of South Florida 1997 — 2001
BS, Compter Science
Universal Orlando June 2012 - Present
Universal Orlando February 2011 - June 2012
Lightmaker February 2006 - February 2011
Convergys October 2001 - October 2004
Skills
C#, ASP.NET, jQuery, SQL, JavaScript, ASP.NET MVC, CSS, XML, XHTML, HTML, .NET, VB.NET, Visual Studio, Web Services, AJAX, Microsoft SQL Server, Web Development
Education
University of South Florida 1997 — 2001
BS, Compter Science
Le'Danjeanette Frazier's Convergys Experience June 2005 - November 2006
Job Sr. Benefits Specialist at Quest Diagnostics
Industry Human Resources
Experience
Quest Diagnostics September 2015 - Present
Quest Diagnostics October 2014 - September 2015
University of South Florida April 2014 - October 2014
University of South Florida July 2008 - April 2014
University of South Florida January 2007 - July 2008
Convergys June 2005 - November 2006
Skills
Benefits Administration, Employee Benefits, HRIS, Human Resources, Onboarding, Deferred Compensation, HR Policies, New Hire Orientations, COBRA, Open Enrollment, Employee Engagement, PeopleSoft, Resume Writing, Access, Customer Service, Insurance, System Administration, Compensation, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel
Education
University of South Florida 2011 — 2013
Bachelor of Applied Science (BASc), Information Science/Studies
Keiser University-Tampa 2007 — 2009
Associate of Science (A.S.), Information Technology, 4.0
Escambia High School 1994 — 1998
Diploma, High School Diploma
Quest Diagnostics September 2015 - Present
Quest Diagnostics October 2014 - September 2015
University of South Florida April 2014 - October 2014
University of South Florida July 2008 - April 2014
University of South Florida January 2007 - July 2008
Convergys June 2005 - November 2006
Skills
Benefits Administration, Employee Benefits, HRIS, Human Resources, Onboarding, Deferred Compensation, HR Policies, New Hire Orientations, COBRA, Open Enrollment, Employee Engagement, PeopleSoft, Resume Writing, Access, Customer Service, Insurance, System Administration, Compensation, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel
Education
University of South Florida 2011 — 2013
Bachelor of Applied Science (BASc), Information Science/Studies
Keiser University-Tampa 2007 — 2009
Associate of Science (A.S.), Information Technology, 4.0
Escambia High School 1994 — 1998
Diploma, High School Diploma
debbie silas debbie silas's Convergys Experience October 2010 - Present
Job tech support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2010 - Present
Hooper Holmes Portamedic April 1993 - July 2010
Skills
Telecommunication..., Telecommunications, Customer Service, Data Entry, handling escalated calls, Management, Call Centers, Invoicing, Customer Satisfaction, Team Management, Leadership, Project Management, Customer Experience, Operations Management
Education
University of South Florida 1974 — 1976
music and speech pathology
northeat high school 1971 — 1974
diploma, General Studies
Convergys October 2010 - Present
Hooper Holmes Portamedic April 1993 - July 2010
Skills
Telecommunication..., Telecommunications, Customer Service, Data Entry, handling escalated calls, Management, Call Centers, Invoicing, Customer Satisfaction, Team Management, Leadership, Project Management, Customer Experience, Operations Management
Education
University of South Florida 1974 — 1976
music and speech pathology
northeat high school 1971 — 1974
diploma, General Studies
Pamela Caballero's Convergys Experience July 2013 - October 2013
Job Financial Analyst
Industry Human Resources
Experience
JPMorgan Chase & Co. April 2014 - Present
University of San Carlos (CAFA Dean's Office) 2012 - 2014
Convergys July 2013 - October 2013
Skills
Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Customer Service, Event Planning, Outlook, Data Entry, Community Outreach, Teamwork, Research, Administrative..., English, Social Media, Human Resources, Administration, Employee Relations, Payroll, Recruiting, Performance Management, Leadership, Management, Policy, Coaching
Education
University of San Carlos 2010 — 2014
Bachelor of Science in Business Administration, Human Resources and Development Management
University of San Carlos 2010 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, General
JPMorgan Chase & Co. April 2014 - Present
University of San Carlos (CAFA Dean's Office) 2012 - 2014
Convergys July 2013 - October 2013
Skills
Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Customer Service, Event Planning, Outlook, Data Entry, Community Outreach, Teamwork, Research, Administrative..., English, Social Media, Human Resources, Administration, Employee Relations, Payroll, Recruiting, Performance Management, Leadership, Management, Policy, Coaching
Education
University of San Carlos 2010 — 2014
Bachelor of Science in Business Administration, Human Resources and Development Management
University of San Carlos 2010 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, General
Anthony Meeks Anthony Meeks's Convergys Experience July 2014 - March 2015
Job Campaign Leader at Broadview Marketing Group, Inc
Industry Marketing and Advertising
Experience
Broadview Marketing Group, Inc May 2015 - Present
Convergys July 2014 - March 2015
Skills
Customer Service, Management, Leadership, Team Management, Training, Project Management, Process Improvement, Team Leadership, Call Centers, Performance Management, Promotions, Sales, Direct Marketing, Computer Proficiency, Microsoft Office, Political Science, Political Philosophy, Customer-focused Service, Data Entry, Phone Etiquette, Professional Phone..., verbal communication, Written Communication, Relationship Building, Problem Solving, Skilled Multi-tasker, Interpersonal Skills, Stress Management
Education
University of South Florida
Bachelor's Degree, Political Science and Government
Broadview Marketing Group, Inc May 2015 - Present
Convergys July 2014 - March 2015
Skills
Customer Service, Management, Leadership, Team Management, Training, Project Management, Process Improvement, Team Leadership, Call Centers, Performance Management, Promotions, Sales, Direct Marketing, Computer Proficiency, Microsoft Office, Political Science, Political Philosophy, Customer-focused Service, Data Entry, Phone Etiquette, Professional Phone..., verbal communication, Written Communication, Relationship Building, Problem Solving, Skilled Multi-tasker, Interpersonal Skills, Stress Management
Education
University of South Florida
Bachelor's Degree, Political Science and Government
Gemma Pritchard's Convergys Experience May 2004 - October 2005
Job Senior Recruiter at OpTech
Industry Staffing and Recruiting
Experience
OpTech March 2015 - Present
Tata Technologies February 2014 - March 2015
Modis May 2011 - February 2014
Acro Service Corp October 2007 - May 2011
Integrity Staffing May 2007 - October 2007
Global Consulting Group April 2006 - May 2007
VU International December 2005 - April 2006
Convergys May 2004 - October 2005
Sykes January 2003 - March 2004
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Sourcing, Applicant Tracking..., Screening, Executive Search, Management, Staffing Services, Screening Resumes, Process Improvement, Permanent Placement, CRM, Talent Management, Account Management, Benefits Negotiation, Internet Recruiting, IT Recruitment, Interviews, Temporary Placement, Strategy, College Recruiting, Staff Augmentation, Contract Recruitment, Temporary Staffing, Resource Management, Human Resources, Onboarding, Recruitment Advertising
Education
University of Santo Tomas
Bachelor's, Business Administration
OpTech March 2015 - Present
Tata Technologies February 2014 - March 2015
Modis May 2011 - February 2014
Acro Service Corp October 2007 - May 2011
Integrity Staffing May 2007 - October 2007
Global Consulting Group April 2006 - May 2007
VU International December 2005 - April 2006
Convergys May 2004 - October 2005
Sykes January 2003 - March 2004
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Sourcing, Applicant Tracking..., Screening, Executive Search, Management, Staffing Services, Screening Resumes, Process Improvement, Permanent Placement, CRM, Talent Management, Account Management, Benefits Negotiation, Internet Recruiting, IT Recruitment, Interviews, Temporary Placement, Strategy, College Recruiting, Staff Augmentation, Contract Recruitment, Temporary Staffing, Resource Management, Human Resources, Onboarding, Recruitment Advertising
Education
University of Santo Tomas
Bachelor's, Business Administration
Mariah Sanders Mariah Sanders's Convergys Experience July 2015 - Present
Job Payroll Associate at Convergys
Industry Human Resources
Experience
Convergys July 2015 - Present
OnDemand Staffing Inc. April 2014 - July 2015
Total Wine & More October 2012 - May 2014
Skills
International Relations, English, Research, French, Microsoft Office, Economics, Teamwork, PowerPoint, International..., Microsoft Excel, Social Media, Intercultural..., Microsoft Word, Public Speaking, Management
Education
University of South Florida 2009 — 2013
Bachelor of Arts (B.A.), International Business
Convergys July 2015 - Present
OnDemand Staffing Inc. April 2014 - July 2015
Total Wine & More October 2012 - May 2014
Skills
International Relations, English, Research, French, Microsoft Office, Economics, Teamwork, PowerPoint, International..., Microsoft Excel, Social Media, Intercultural..., Microsoft Word, Public Speaking, Management
Education
University of South Florida 2009 — 2013
Bachelor of Arts (B.A.), International Business
Ciara Mendez Ciara Mendez's Convergys Experience February 2014 - Present
Job Customer Service Representative at Convergys
Industry Consumer Goods
Experience
Convergys February 2014 - Present
DSW September 2013 - March 2014
Essentials Massage and Facials June 2013 - September 2013
Dillards May 2012 - June 2013
Pet Supermarket January 2011 - May 2012
Kiddie Kandids October 2010 - January 2011
Walmart February 2009 - December 2009
Skills
Cashiering, Cash Handling Experience, Merchandising, Floor Plans, Fax, Cash Register, Customer Service, Customer Satisfaction, Animal Welfare, Fashion, Access, Loss Prevention, Sales, Visual Merchandising
Education
University of South Florida 2008 — 2010
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Hillsborough Community College 2005 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Convergys February 2014 - Present
DSW September 2013 - March 2014
Essentials Massage and Facials June 2013 - September 2013
Dillards May 2012 - June 2013
Pet Supermarket January 2011 - May 2012
Kiddie Kandids October 2010 - January 2011
Walmart February 2009 - December 2009
Skills
Cashiering, Cash Handling Experience, Merchandising, Floor Plans, Fax, Cash Register, Customer Service, Customer Satisfaction, Animal Welfare, Fashion, Access, Loss Prevention, Sales, Visual Merchandising
Education
University of South Florida 2008 — 2010
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Hillsborough Community College 2005 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Breanna Hicks's Convergys Experience May 2015 - August 2015
Job Marine Corps Veteran pursing a career in Cybersecurity
Industry Computer & Network Security
Experience
Convergys May 2015 - August 2015
United States Marine Corps May 2009 - December 2013
Skills
Military Experience, Security Clearance, Force Protection, DoD, Military Logistics, Military, Weapons, Physical Security, Counterterrorism, Army, Military Training, Military Operations, Afghanistan, Logistics, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Computer Repair, Leadership, Time & Attendance, Multi-task & Handle..., Network Administration, Networking, Windows Server, Security, Hardware, Customer Service, Computer Security, Customer Satisfaction, Troubleshooting, Time Management, Supervisory Skills
Education
University of South Florida 2015 — 2017
Master's degree, Cyber/Computer Forensics and Counterterrorism
Valencia College 2014 — 2015
Associate of Science (A.S.), Networking Engineering Technology: Cyber Security and Digital Forensics Specialization, 3.71
University of Central Florida 2010 — 2011
Bachelor of Science (BS), Criminal Justice, 3.5
Daytona State College 2007 — 2009
Associate of Arts (AA), Criminal Justice (Honors), 3.7
Convergys May 2015 - August 2015
United States Marine Corps May 2009 - December 2013
Skills
Military Experience, Security Clearance, Force Protection, DoD, Military Logistics, Military, Weapons, Physical Security, Counterterrorism, Army, Military Training, Military Operations, Afghanistan, Logistics, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Computer Repair, Leadership, Time & Attendance, Multi-task & Handle..., Network Administration, Networking, Windows Server, Security, Hardware, Customer Service, Computer Security, Customer Satisfaction, Troubleshooting, Time Management, Supervisory Skills
Education
University of South Florida 2015 — 2017
Master's degree, Cyber/Computer Forensics and Counterterrorism
Valencia College 2014 — 2015
Associate of Science (A.S.), Networking Engineering Technology: Cyber Security and Digital Forensics Specialization, 3.71
University of Central Florida 2010 — 2011
Bachelor of Science (BS), Criminal Justice, 3.5
Daytona State College 2007 — 2009
Associate of Arts (AA), Criminal Justice (Honors), 3.7
Joseph Ultimo's Convergys Experience October 2011 - March 2015
Job Transition Team Leader at Convergys
Industry
Experience
UNIQU3D November 2014 - Present
Convergys October 2011 - March 2015
Skills
Management, Sales, Microsoft Word, Customer Service, Training, 3D Scanning, Entrepreneurship, Leadership, Microsoft Excel, Analysis, New Business Development, Social Media, Team Leadership, Sales Management
Education
University of South Florida 1991 — 1993
non-degree courses
UNIQU3D November 2014 - Present
Convergys October 2011 - March 2015
Skills
Management, Sales, Microsoft Word, Customer Service, Training, 3D Scanning, Entrepreneurship, Leadership, Microsoft Excel, Analysis, New Business Development, Social Media, Team Leadership, Sales Management
Education
University of South Florida 1991 — 1993
non-degree courses
Jimmy Dixon's Convergys Experience March 2014 - October 2014
Job Intern at Helpmonger
Industry Information Technology and Services
Experience
Get Set Assembly April 2015 - Present
Helpmonger March 2015 - Present
Convergys March 2014 - October 2014
Amazon October 2013 - January 2014
WUSC FM Columbia February 2011 - January 2014
Belk May 2013 - October 2013
Tiny Tekkz August 2012 - February 2013
Axis of Awesome August 2012 - February 2013
Food Lion July 2009 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Event Planning, Leadership, Social Networking, Training, Time Management, Management, Marketing, Sales, Community Outreach, Facebook, Data Analysis, HTML
Education
University of South Carolina-Columbia 2010 — 2015
University of South Carolina-Columbia 2010 — 2015
Information Technology
Get Set Assembly April 2015 - Present
Helpmonger March 2015 - Present
Convergys March 2014 - October 2014
Amazon October 2013 - January 2014
WUSC FM Columbia February 2011 - January 2014
Belk May 2013 - October 2013
Tiny Tekkz August 2012 - February 2013
Axis of Awesome August 2012 - February 2013
Food Lion July 2009 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Event Planning, Leadership, Social Networking, Training, Time Management, Management, Marketing, Sales, Community Outreach, Facebook, Data Analysis, HTML
Education
University of South Carolina-Columbia 2010 — 2015
University of South Carolina-Columbia 2010 — 2015
Information Technology
Nicholas Pollock Nicholas Pollock's Convergys Experience August 2007 - Present
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2007 - Present
Stream Global Services February 2006 - August 2007
Qualxserv/Wang August 1999 - November 2006
Best Buy January 1998 - August 1999
Skills
Technical Support, Help Desk Support, Troubleshooting, Call Center, Laptops, XP, Printers, Sla, A+ Certified, Computer Hardware, Service Delivery, Windows 7, BMC Remedy, Norton Ghost, Active Directory, Management, Workforce Management, Contact Centers, Escalation, Citrix, Avaya, Lotus Notes, IT Service Management, Incident Management, Leadership, Leadership Development, KPI Reports, Operational Planning, Customer Experience, Microsoft Excel, Team Building, Mentoring, Process Improvement, Business Process..., Call Centers, COPC, Customer Satisfaction, Dell Computers, Service Desk, Windows XP, Team Leadership, Team Management, Networking, Performance Management, Customer Service, Outsourcing, BPO
Education
University of South Florida 2002 — 2004
Electrical and Electronics Engineering
Florida Career College 1998 — 1999
Computer Technology/Computer Systems Technology
Convergys August 2007 - Present
Stream Global Services February 2006 - August 2007
Qualxserv/Wang August 1999 - November 2006
Best Buy January 1998 - August 1999
Skills
Technical Support, Help Desk Support, Troubleshooting, Call Center, Laptops, XP, Printers, Sla, A+ Certified, Computer Hardware, Service Delivery, Windows 7, BMC Remedy, Norton Ghost, Active Directory, Management, Workforce Management, Contact Centers, Escalation, Citrix, Avaya, Lotus Notes, IT Service Management, Incident Management, Leadership, Leadership Development, KPI Reports, Operational Planning, Customer Experience, Microsoft Excel, Team Building, Mentoring, Process Improvement, Business Process..., Call Centers, COPC, Customer Satisfaction, Dell Computers, Service Desk, Windows XP, Team Leadership, Team Management, Networking, Performance Management, Customer Service, Outsourcing, BPO
Education
University of South Florida 2002 — 2004
Electrical and Electronics Engineering
Florida Career College 1998 — 1999
Computer Technology/Computer Systems Technology
Mitchell Richardson Mitchell Richardson's Convergys Experience August 2014 - Present
Job Support Professional Pro Support for IT Professionals at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2014 - Present
Stream Global Services October 2012 - August 2014
Staples July 2011 - October 2012
Circuit City November 2007 - March 2009
Skills
Computer Hardware..., Java, CSS, C, HTML, Customer Service, Web Design, Game Server..., Technical Support
Education
University of South Florida 2007 — 2012
Bachelor's Degree, Management Information Systems, General
Convergys August 2014 - Present
Stream Global Services October 2012 - August 2014
Staples July 2011 - October 2012
Circuit City November 2007 - March 2009
Skills
Computer Hardware..., Java, CSS, C, HTML, Customer Service, Web Design, Game Server..., Technical Support
Education
University of South Florida 2007 — 2012
Bachelor's Degree, Management Information Systems, General
Jared Thomas Jared Thomas's Convergys Experience August 2014 - Present
Job Volunteer Assistant Throws Coach at University of South Florida
Industry Sports
Experience
Convergys August 2014 - Present
University of South Florida March 2013 - Present
Convergys July 2014 - August 2014
Convergys March 2014 - July 2014
Convergys July 2013 - March 2014
Center for Victim Advocacy & Violence Prevention, USF January 2012 - May 2012
Dean of Students, USF January 2011 - May 2011
Skills
Team Leadership, Team-oriented, Problem Solving, Customer Service, Time Management, Public Speaking, Leadership, Social Networking, Data Entry, Community Outreach, PowerPoint, Microsoft Word, Teamwork, Microsoft Office, Facebook, Sports, Teaching, Coaching, Athletics, Sales, Sports Coaching, Training, Management, Team Building
Education
University of South Florida 2008 — 2013
Bachelor of Arts (B.A.), Criminology
Convergys August 2014 - Present
University of South Florida March 2013 - Present
Convergys July 2014 - August 2014
Convergys March 2014 - July 2014
Convergys July 2013 - March 2014
Center for Victim Advocacy & Violence Prevention, USF January 2012 - May 2012
Dean of Students, USF January 2011 - May 2011
Skills
Team Leadership, Team-oriented, Problem Solving, Customer Service, Time Management, Public Speaking, Leadership, Social Networking, Data Entry, Community Outreach, PowerPoint, Microsoft Word, Teamwork, Microsoft Office, Facebook, Sports, Teaching, Coaching, Athletics, Sales, Sports Coaching, Training, Management, Team Building
Education
University of South Florida 2008 — 2013
Bachelor of Arts (B.A.), Criminology
Jim Schreck, CPA, CGMA Jim Schreck, CPA, CGMA's Convergys Experience August 1998 - June 2010
Job Finance Director Global Operations Controller
Industry Information Technology and Services
Experience
NGA Human Resources June 2010 - Present
Convergys August 1998 - June 2010
Cincinnati Bell Information Systems (CBIS) April 1987 - August 1998
Auxton Computer Enterprises (AUXCO) February 1983 - April 1987
Touche Ross July 1978 - February 1983
Skills
Finance, Financial Reporting, Managerial Finance, Mergers & Acquisitions, Outsourcing, Variance Analysis, Financial Analysis, CPA, Start-ups, Process Improvement, Sarbanes-Oxley Act, Accounting, Acquisition Integration, Financial Forecasting, Auditing, Budget Process, General Ledger, Payroll, Strategic Planning, Global Reporting, IT Financial Management, Operational Risk..., Strategic Investment, Resource Financial..., Project Finance, Business Process..., Vendor Management
Education
University of South Florida
Bachelor of Science (B.S.), Accounting
NGA Human Resources June 2010 - Present
Convergys August 1998 - June 2010
Cincinnati Bell Information Systems (CBIS) April 1987 - August 1998
Auxton Computer Enterprises (AUXCO) February 1983 - April 1987
Touche Ross July 1978 - February 1983
Skills
Finance, Financial Reporting, Managerial Finance, Mergers & Acquisitions, Outsourcing, Variance Analysis, Financial Analysis, CPA, Start-ups, Process Improvement, Sarbanes-Oxley Act, Accounting, Acquisition Integration, Financial Forecasting, Auditing, Budget Process, General Ledger, Payroll, Strategic Planning, Global Reporting, IT Financial Management, Operational Risk..., Strategic Investment, Resource Financial..., Project Finance, Business Process..., Vendor Management
Education
University of South Florida
Bachelor of Science (B.S.), Accounting
Winnelyn Humphrey Winnelyn Humphrey's Convergys Experience March 2012 - April 2015
Job Work at home
Industry Outsourcing/Offshoring
Experience
Sitel August 2015 - Present
Convergys March 2012 - April 2015
Sykes Enterprises, Inc April 2011 - December 2011
Sykes Enterprises, Inc March 2009 - March 2011
Sykes Enterprises, Inc February 2007 - February 2009
Pejman Inc. November 2004 - February 2007
Skills
BPO, Siebel, Call Center, Workforce Management, Quality Assurance, Call Centers, Leadership, Customer Service
Education
University of San Jose - Recoletos 2000 — 2004
AB MassCom, Major in Broadcast Media
Holy Infant Jesus Montessori
High School Diploma; School Diploma
Holy Infant Jesus Montessori
Sitel August 2015 - Present
Convergys March 2012 - April 2015
Sykes Enterprises, Inc April 2011 - December 2011
Sykes Enterprises, Inc March 2009 - March 2011
Sykes Enterprises, Inc February 2007 - February 2009
Pejman Inc. November 2004 - February 2007
Skills
BPO, Siebel, Call Center, Workforce Management, Quality Assurance, Call Centers, Leadership, Customer Service
Education
University of San Jose - Recoletos 2000 — 2004
AB MassCom, Major in Broadcast Media
Holy Infant Jesus Montessori
High School Diploma; School Diploma
Holy Infant Jesus Montessori
Eric Poellinger Eric Poellinger's Convergys Experience June 2007 - September 2009
Job SAP Technology and Architecture
Industry Information Technology and Services
Experience
Cimpress November 2009 - Present
Convergys June 2007 - September 2009
CIBA Vision June 2006 - June 2007
Raytheon Technical Services Company August 2004 - June 2006
Accenture September 1992 - August 2004
Skills
SAP Netweaver, SAP, SAP ERP, Business Intelligence, Performance Tuning, Solaris, AIX, Oracle, HP-UX, Unix, Software Configuration..., Project Management, Team Leadership, SAP XI, SAP Basis, SAP BW, ERP, ECC, SAP HR, Disaster Recovery, SAP Portal, SAP R/3, SAP Implementation, Portals, Data Migration, System Administration, ABAP, Vendor Management, Business Objects, Business Process, SAP BI, Integration, Master Data Management
Education
University of South Florida 1989 — 1992
BS, Accounting and MIS
Cimpress November 2009 - Present
Convergys June 2007 - September 2009
CIBA Vision June 2006 - June 2007
Raytheon Technical Services Company August 2004 - June 2006
Accenture September 1992 - August 2004
Skills
SAP Netweaver, SAP, SAP ERP, Business Intelligence, Performance Tuning, Solaris, AIX, Oracle, HP-UX, Unix, Software Configuration..., Project Management, Team Leadership, SAP XI, SAP Basis, SAP BW, ERP, ECC, SAP HR, Disaster Recovery, SAP Portal, SAP R/3, SAP Implementation, Portals, Data Migration, System Administration, ABAP, Vendor Management, Business Objects, Business Process, SAP BI, Integration, Master Data Management
Education
University of South Florida 1989 — 1992
BS, Accounting and MIS
Brian Washburn, MHA's Convergys Experience January 2012 - July 2013
Job Business Consulting Fellow at Mayo Clinic
Industry Hospital & Health Care
Experience
UPMC - St. Margaret & Passavant April 2014 - September 2014
Pittsburgh Regional Health Initiative June 2014 - July 2014
Squirrel Hill Health Center October 2013 - April 2014
Convergys January 2012 - July 2013
US Securities and Exchange Commission March 2010 - January 2012
ARUP Laboratories August 2008 - February 2010
The Church of Jesus Christ of Latter Day Saints April 2006 - May 2008
Intermountain Healthcare August 2004 - April 2006
Skills
Financial Analysis, Finance, Financial Reporting, Forecasting, Microsoft Office, Microsoft Excel, Healthcare, Healthcare Management, Healthcare improvement, Analysis, Process Improvement, Six Sigma, Data Analysis
Education
University of Pittsburgh 2013 — 2015
Master's Degree, Health/Health Care Administration/Management
University of Utah - David Eccles School of Business 2008 — 2011
Bachelor of Arts (BA), Accounting
UPMC - St. Margaret & Passavant April 2014 - September 2014
Pittsburgh Regional Health Initiative June 2014 - July 2014
Squirrel Hill Health Center October 2013 - April 2014
Convergys January 2012 - July 2013
US Securities and Exchange Commission March 2010 - January 2012
ARUP Laboratories August 2008 - February 2010
The Church of Jesus Christ of Latter Day Saints April 2006 - May 2008
Intermountain Healthcare August 2004 - April 2006
Skills
Financial Analysis, Finance, Financial Reporting, Forecasting, Microsoft Office, Microsoft Excel, Healthcare, Healthcare Management, Healthcare improvement, Analysis, Process Improvement, Six Sigma, Data Analysis
Education
University of Pittsburgh 2013 — 2015
Master's Degree, Health/Health Care Administration/Management
University of Utah - David Eccles School of Business 2008 — 2011
Bachelor of Arts (BA), Accounting
Iqbal Qureshi Iqbal Qureshi's Convergys Experience September 2009 - January 2010
Job Senior SCCM Engineer at Wipro
Industry Information Technology and Services
Experience
Wipro November 2011 - Present
Capgemini June 2011 - November 2011
Dell January 2010 - June 2011
Convergys September 2009 - January 2010
DevelopEsites August 2008 - June 2009
Optra Systems, Inc June 2007 - June 2008
Skills
Windows Installer, SCCM Deployment, Application Packaging, Virtualization, Altiris, SCCM, Installshield Admin..., Wise Packaging Studio, Orca, AppDNA, Group Policy, VDI, MDT, Project Management, Microsoft Office, Management, Customer Service, Leadership, Microsoft Excel, Strategic Planning, Program Management, Team Leadership
Education
University of Pune 2005 — 2008
Engineer's Degree, Information Technology
Maharashtra Stat Board for Technical Education 2002 — 2005
Associate's Degree, Computer Engineering
Symbiosis Center for Distance Learning
Master's Degree, Information Technology
Wipro November 2011 - Present
Capgemini June 2011 - November 2011
Dell January 2010 - June 2011
Convergys September 2009 - January 2010
DevelopEsites August 2008 - June 2009
Optra Systems, Inc June 2007 - June 2008
Skills
Windows Installer, SCCM Deployment, Application Packaging, Virtualization, Altiris, SCCM, Installshield Admin..., Wise Packaging Studio, Orca, AppDNA, Group Policy, VDI, MDT, Project Management, Microsoft Office, Management, Customer Service, Leadership, Microsoft Excel, Strategic Planning, Program Management, Team Leadership
Education
University of Pune 2005 — 2008
Engineer's Degree, Information Technology
Maharashtra Stat Board for Technical Education 2002 — 2005
Associate's Degree, Computer Engineering
Symbiosis Center for Distance Learning
Master's Degree, Information Technology
Richard Klinger's Convergys Experience 2002 - 2004
Job Telecommunications Consultant and Professional
Industry Telecommunications
Experience
CANARIE Inc. 2011 - Present
Alcatel-Lucent 2008 - 2011
Mitel 2004 - 2008
Convergys 2002 - 2004
Education
University of Regina 1997 — 2002
BEngg
CANARIE Inc. 2011 - Present
Alcatel-Lucent 2008 - 2011
Mitel 2004 - 2008
Convergys 2002 - 2004
Education
University of Regina 1997 — 2002
BEngg
Sanjay David's Convergys Experience January 2004 - May 2004
Job Sr. Consultant at VMware Contract , Professional services
Industry Information Technology and Services
Experience
VMware December 2014 - Present
Wipro Technologies Canada July 2014 - November 2014
Innovapost July 2014 - November 2014
LoyaltyOne September 2013 - July 2014
CiRBA March 2013 - September 2013
RBC February 2008 - March 2013
RBC Royal Bank February 2008 - September 2011
PlateSpin March 2006 - February 2008
DELL March 2004 - November 2005
Convergys January 2004 - May 2004
Skills
Virtualization, VMware, Disaster Recovery, Servers, Data Center, VMware ESX, vSphere, VMware Infrastructure, Technical Support, Security, Windows Server, System Deployment, Citrix, Cloud Computing, VMware vSphere, Testing, Active Directory, vRealize configuration..., vRealize Automation
Education
University of Pune
Master of Science (MSc), IT
VMware December 2014 - Present
Wipro Technologies Canada July 2014 - November 2014
Innovapost July 2014 - November 2014
LoyaltyOne September 2013 - July 2014
CiRBA March 2013 - September 2013
RBC February 2008 - March 2013
RBC Royal Bank February 2008 - September 2011
PlateSpin March 2006 - February 2008
DELL March 2004 - November 2005
Convergys January 2004 - May 2004
Skills
Virtualization, VMware, Disaster Recovery, Servers, Data Center, VMware ESX, vSphere, VMware Infrastructure, Technical Support, Security, Windows Server, System Deployment, Citrix, Cloud Computing, VMware vSphere, Testing, Active Directory, vRealize configuration..., vRealize Automation
Education
University of Pune
Master of Science (MSc), IT
Amanda Possoby's Convergys Experience November 2014 - Present
Job Operations Manager
Industry Outsourcing/Offshoring
Experience
Convergys November 2014 - Present
Convergys September 2002 - November 2014
CompUSA July 1999 - September 2002
Skills
Call Center, Customer Satisfaction, Customer Service, Performance Management, Customer Retention, Troubleshooting, Customer Experience, CRM, Outsourcing, Telecommunications, Windows 7, Technical Support, Software Documentation, Wordpress, CSS, Social Media, Process Improvement, Team Leadership, Call Centers, Team Building, Management, Quality Assurance, Time Management, Project Management, Workforce Management, Team Management, BPO, Contact Centers, Change Management, Call Center Development, Service Delivery, Avaya, Vendor Management, Operations Management, WordPress, Analysis, Offshoring
Education
University of South Florida 2000 — 2003
Computer and Information Systems Security/Information Assurance
Academy of the Holy Names 1996 — 2000
Convergys November 2014 - Present
Convergys September 2002 - November 2014
CompUSA July 1999 - September 2002
Skills
Call Center, Customer Satisfaction, Customer Service, Performance Management, Customer Retention, Troubleshooting, Customer Experience, CRM, Outsourcing, Telecommunications, Windows 7, Technical Support, Software Documentation, Wordpress, CSS, Social Media, Process Improvement, Team Leadership, Call Centers, Team Building, Management, Quality Assurance, Time Management, Project Management, Workforce Management, Team Management, BPO, Contact Centers, Change Management, Call Center Development, Service Delivery, Avaya, Vendor Management, Operations Management, WordPress, Analysis, Offshoring
Education
University of South Florida 2000 — 2003
Computer and Information Systems Security/Information Assurance
Academy of the Holy Names 1996 — 2000
Kristin Peck's Convergys Experience March 2005 - September 2007
Job Consumer Services Professional
Industry Consumer Services
Experience
Access Sciences April 2012 - January 2015
Willamette Print & Blueprint April 2008 - April 2012
Express Personnel - PCI November 2007 - March 2008
Convergys March 2005 - September 2007
Sitel March 2003 - April 2005
Skills
Customer Service, Computer Proficiency, Customer Satisfaction, Documentation, Confidentiality, Coaching, Administrative..., Organizational..., Construction, Executive..., Office Equipment, Microsoft Office, Adobe Professional, Oracle, Time & Attendance, High Level Of Accuracy, Time Management, Prioritize Workload, Multi-task & Handle...
Education
University of Portland 1994 — 1996
Access Sciences April 2012 - January 2015
Willamette Print & Blueprint April 2008 - April 2012
Express Personnel - PCI November 2007 - March 2008
Convergys March 2005 - September 2007
Sitel March 2003 - April 2005
Skills
Customer Service, Computer Proficiency, Customer Satisfaction, Documentation, Confidentiality, Coaching, Administrative..., Organizational..., Construction, Executive..., Office Equipment, Microsoft Office, Adobe Professional, Oracle, Time & Attendance, High Level Of Accuracy, Time Management, Prioritize Workload, Multi-task & Handle...
Education
University of Portland 1994 — 1996
Carol Anderson's Convergys Experience February 1997 - July 1999
Job Key Account Manager at Southeastern Paper Group
Industry Packaging and Containers
Experience
Southeastern Paper Group June 2005 - Present
kgb November 2002 - May 2005
Cardinal Health August 1999 - July 2002
Convergys February 1997 - July 1999
Skills
Key Account Management, Consultative Selling, Customer Satisfaction, Account Management, Sales Process, B2B, Sales Presentations, Direct Sales, New Business Development, Trade Shows, Cold Calling, Selling, Negotiation, Sales, Key Account Development, Solution Selling, Sales Management, Team Building, Forecasting, Pricing, Customer Service, Contract Negotiation, Corrugated, Purchasing, Sales Operations, Customer Retention, National Accounts, Management, Business Development, Sales Force Development, Product Development, Supply Chain, Inventory Management, Merchandising, Budgets, Recruiting, Market Planning, Packaging, Leadership, Income Statement, Salesforce.com, Training, Hiring, Manufacturing, Marketing Strategy, International Sales, Supply Chain Management, Commitment to Customer..., Coaching, Logistics
Education
University of South Carolina-Columbia 1990 — 1993
Bachelor's, Interdisciplinary Studies
Webber International University 1983 — 1985
Associate of Science (A.S.), International Travel and Tourism
Southeastern Paper Group June 2005 - Present
kgb November 2002 - May 2005
Cardinal Health August 1999 - July 2002
Convergys February 1997 - July 1999
Skills
Key Account Management, Consultative Selling, Customer Satisfaction, Account Management, Sales Process, B2B, Sales Presentations, Direct Sales, New Business Development, Trade Shows, Cold Calling, Selling, Negotiation, Sales, Key Account Development, Solution Selling, Sales Management, Team Building, Forecasting, Pricing, Customer Service, Contract Negotiation, Corrugated, Purchasing, Sales Operations, Customer Retention, National Accounts, Management, Business Development, Sales Force Development, Product Development, Supply Chain, Inventory Management, Merchandising, Budgets, Recruiting, Market Planning, Packaging, Leadership, Income Statement, Salesforce.com, Training, Hiring, Manufacturing, Marketing Strategy, International Sales, Supply Chain Management, Commitment to Customer..., Coaching, Logistics
Education
University of South Carolina-Columbia 1990 — 1993
Bachelor's, Interdisciplinary Studies
Webber International University 1983 — 1985
Associate of Science (A.S.), International Travel and Tourism
Aparna Gadgil's Convergys Experience February 1998 - November 2007
Job Manager, Quality Assurance at Paycor
Industry Information Technology and Services
Experience
Paycor June 2015 - Present
PAYCOR, Inc. November 2007 - Present
Convergys February 1998 - November 2007
Patni Computer Systems 1994 - 1998
Mafatlal Consultancy Services March 1992 - July 1994
Access Ventures April 1991 - March 1992
Apple Industries August 1990 - April 1991
Education
University of Pune 1987 — 1990
Bachelors, Computer Science
Paycor June 2015 - Present
PAYCOR, Inc. November 2007 - Present
Convergys February 1998 - November 2007
Patni Computer Systems 1994 - 1998
Mafatlal Consultancy Services March 1992 - July 1994
Access Ventures April 1991 - March 1992
Apple Industries August 1990 - April 1991
Education
University of Pune 1987 — 1990
Bachelors, Computer Science
Navin Kapur's Convergys Experience January 2001 - February 2012
Job ASE Development, Syniverse Technologies
Industry Information Technology and Services
Experience
Convergys January 2001 - February 2012
Convergys June 1996 - January 2001
IBM September 1995 - June 1996
Ramco Systems April 1995 - September 1995
Tata Motors April 1991 - April 1995
Education
University of Pune 1987 — 1991
B.E, Mechanical
Convergys January 2001 - February 2012
Convergys June 1996 - January 2001
IBM September 1995 - June 1996
Ramco Systems April 1995 - September 1995
Tata Motors April 1991 - April 1995
Education
University of Pune 1987 — 1991
B.E, Mechanical
Mark Montgomery, CPA's Convergys Experience January 2007 - December 2007
Job Mark Montgomery, CFO, Datanautix. Contact Center Customer Experience Analytics
Industry Management Consulting
Experience
Datanautix May 2008 - Present
Convergys January 2007 - December 2007
Convergys January 2003 - December 2006
Convergys February 1998 - December 2002
CBIS July 1993 - February 1998
Auxton Computers July 1984 - July 1993
Deloitte & Touche June 1981 - June 1984
Skills
Forecasting, Call Center, Customer Experience, Pricing, Analytics, Business Process..., Business Intelligence, BPO, Strategic Planning, P&L Management, Business Strategy, Budgets, Customer Analysis, Business Objects, VBA, Financial Analysis, Managerial Finance, Start-ups, Process Improvement, Financial Modeling, Strategic Financial..., Outsourcing, Financial Services, Call Centers, Accounting, Pricing Strategy, Contract Pricing, Pricing Analysis, Mergers & Acquisitions, Auditing, Strategy, Intelligent Interaction..., New Business Development, Profitability Modeling, Customer Analytics, HTML5, CSS3, Xcelsius, Semantics
Education
University of South Florida
BA, Double Major: Accounting, Finance
Datanautix May 2008 - Present
Convergys January 2007 - December 2007
Convergys January 2003 - December 2006
Convergys February 1998 - December 2002
CBIS July 1993 - February 1998
Auxton Computers July 1984 - July 1993
Deloitte & Touche June 1981 - June 1984
Skills
Forecasting, Call Center, Customer Experience, Pricing, Analytics, Business Process..., Business Intelligence, BPO, Strategic Planning, P&L Management, Business Strategy, Budgets, Customer Analysis, Business Objects, VBA, Financial Analysis, Managerial Finance, Start-ups, Process Improvement, Financial Modeling, Strategic Financial..., Outsourcing, Financial Services, Call Centers, Accounting, Pricing Strategy, Contract Pricing, Pricing Analysis, Mergers & Acquisitions, Auditing, Strategy, Intelligent Interaction..., New Business Development, Profitability Modeling, Customer Analytics, HTML5, CSS3, Xcelsius, Semantics
Education
University of South Florida
BA, Double Major: Accounting, Finance
Mike Rincavage's Convergys Experience January 2004 - January 2006
Job Business Analyst at Northrop Grumman
Industry Information Technology and Services
Experience
Northrop Grumman January 2007 - Present
Commonwealth Telephone Company January 2006 - December 2006
Convergys January 2004 - January 2006
Alltel Information Services 1991 - 2003
Education
University of Scranton 1976 — 1982
Electronics Engineering / Comp. Sci.
Northrop Grumman January 2007 - Present
Commonwealth Telephone Company January 2006 - December 2006
Convergys January 2004 - January 2006
Alltel Information Services 1991 - 2003
Education
University of Scranton 1976 — 1982
Electronics Engineering / Comp. Sci.
Kapil Bagpatia PMP's Convergys Experience September 1999 - August 2000
Job Senior Project Manager at Blue Cross Blue Shield of Michigan
Industry Insurance
Experience
Blue Cross Blue Shield of Michigan September 2008 - Present
Blue Cross Blue Shield of Michigan March 2002 - August 2008
Jackson National Life Insurance Company September 2001 - February 2002
NCR April 2001 - August 2001
Skila Inc September 2000 - March 2001
Convergys September 1999 - August 2000
L&T information technology limited April 1998 - August 1999
Skills
Custom Software..., COTS Implementation, System..., Waterfall/Agile/Lean..., Warranty support and..., PMO and Portfolio..., Cross-Functional..., Team Building &..., Client Relations &..., Business & IT Planning, Vendor Management and..., Manage Direct Reports, Business Continuity and..., Managing IT Complexity, Product Development and..., Manage Project..., Integration, PMP, Project Delivery, Project Management, SDLC, Strategy
Education
Engineering College Kota Rajasthan 1994 — 1998
Bachelor's degree, Computer Science
University of Rajasthan 1994 — 1998
BE, Computer Science
Blue Cross Blue Shield of Michigan September 2008 - Present
Blue Cross Blue Shield of Michigan March 2002 - August 2008
Jackson National Life Insurance Company September 2001 - February 2002
NCR April 2001 - August 2001
Skila Inc September 2000 - March 2001
Convergys September 1999 - August 2000
L&T information technology limited April 1998 - August 1999
Skills
Custom Software..., COTS Implementation, System..., Waterfall/Agile/Lean..., Warranty support and..., PMO and Portfolio..., Cross-Functional..., Team Building &..., Client Relations &..., Business & IT Planning, Vendor Management and..., Manage Direct Reports, Business Continuity and..., Managing IT Complexity, Product Development and..., Manage Project..., Integration, PMP, Project Delivery, Project Management, SDLC, Strategy
Education
Engineering College Kota Rajasthan 1994 — 1998
Bachelor's degree, Computer Science
University of Rajasthan 1994 — 1998
BE, Computer Science
John Ochman's Convergys Experience January 2004 - February 2006
Job Assistant Database Administrator at University of Scranton
Industry Higher Education
Experience
University of Scranton March 2010 - Present
Cinram November 2007 - February 2010
Frontier Communications / Commonwealth Telephone Enterprises February 2006 - October 2007
Convergys January 2004 - February 2006
Alltel Information Services January 1991 - December 2003
Skills
Oracle, JCL, Mainframe, SQL, PL/SQL, Disaster Recovery, Business Intelligence, Windows, Oracle RAC, DB2, Security, Oracle E-Business Suite, System Administration, Solaris, Software Documentation, Linux, RMAN, Testing, Data Warehousing, Databases, Troubleshooting, Oracle Applications, OBIEE, Systems Analysis, Servers, Database Administration, Unix, Operating Systems, Oracle Enterprise..., Requirements Analysis, SQL*Plus, Red Hat Linux
Education
University of Scranton 1986 — 1990
B.S., Computer Information Systems
University of Scranton March 2010 - Present
Cinram November 2007 - February 2010
Frontier Communications / Commonwealth Telephone Enterprises February 2006 - October 2007
Convergys January 2004 - February 2006
Alltel Information Services January 1991 - December 2003
Skills
Oracle, JCL, Mainframe, SQL, PL/SQL, Disaster Recovery, Business Intelligence, Windows, Oracle RAC, DB2, Security, Oracle E-Business Suite, System Administration, Solaris, Software Documentation, Linux, RMAN, Testing, Data Warehousing, Databases, Troubleshooting, Oracle Applications, OBIEE, Systems Analysis, Servers, Database Administration, Unix, Operating Systems, Oracle Enterprise..., Requirements Analysis, SQL*Plus, Red Hat Linux
Education
University of Scranton 1986 — 1990
B.S., Computer Information Systems
Prashant Vaze's Convergys Experience 1999 - 2003
Job Sr Oracle Consultant
Industry Computer Software
Experience
Oracle Consulting July 2008 - Present
Compuware 2004 - 2008
Convergys 1999 - 2003
Skills
PL/SQL, Oracle RAC, Oracle, Oracle Applications, Oracle E-Business Suite, Data Warehousing, SDLC, Unix, Weblogic, Data Modeling, SQL, Solution Architecture, Database Servers, Oracle ASM, Performance Tuning, High Availability
Education
Oracle Univ
Certified, Oracle 8/8i/9i/10g/11g DBA, Certified RAC Administrator
University of Pune
Bachelor of Engineering, Civil
University of Pune
MMS, Computer
Oracle Consulting July 2008 - Present
Compuware 2004 - 2008
Convergys 1999 - 2003
Skills
PL/SQL, Oracle RAC, Oracle, Oracle Applications, Oracle E-Business Suite, Data Warehousing, SDLC, Unix, Weblogic, Data Modeling, SQL, Solution Architecture, Database Servers, Oracle ASM, Performance Tuning, High Availability
Education
Oracle Univ
Certified, Oracle 8/8i/9i/10g/11g DBA, Certified RAC Administrator
University of Pune
Bachelor of Engineering, Civil
University of Pune
MMS, Computer
Francis Requinta's Convergys Experience May 2003 - June 2005
Job Customer Service
Industry Marketing and Advertising
Experience
PaySec May 2015 - Present
Freelance graphic artist/illustrator March 1997 - Present
Acquire Asia - RingCentral September 2012 - January 2015
Branders.com July 2005 - December 2008
Convergys May 2003 - June 2005
Skills
Account Management, Management, Sales Management, Marketing Strategy, InDesign, Illustrator, Graphics, Email Marketing, Troubleshooting, Photoshop, Pre-press, Lead Generation, Digital Marketing, Corel Draw, Business Development, Advertising, Social Media Marketing, Online Marketing, SEO, Marketing, Online Advertising
Education
Center for Asian Culinary Studies 2014 — 2015
Culinary Skills, French / Asian Cuisines Culinary Skills
Don Bosco Technical College 1984 — 1994
Architectural Drafting and Architectural CAD/CADD
University of Santo Tomas
Bachel of Arts & Sciences
PaySec May 2015 - Present
Freelance graphic artist/illustrator March 1997 - Present
Acquire Asia - RingCentral September 2012 - January 2015
Branders.com July 2005 - December 2008
Convergys May 2003 - June 2005
Skills
Account Management, Management, Sales Management, Marketing Strategy, InDesign, Illustrator, Graphics, Email Marketing, Troubleshooting, Photoshop, Pre-press, Lead Generation, Digital Marketing, Corel Draw, Business Development, Advertising, Social Media Marketing, Online Marketing, SEO, Marketing, Online Advertising
Education
Center for Asian Culinary Studies 2014 — 2015
Culinary Skills, French / Asian Cuisines Culinary Skills
Don Bosco Technical College 1984 — 1994
Architectural Drafting and Architectural CAD/CADD
University of Santo Tomas
Bachel of Arts & Sciences
Deepak Malik's Convergys Experience 2002 - 2004
Job Systems (Sales) Engineer at NetApp
Industry Information Technology and Services
Experience
NetApp September 2014 - Present
Jive Software September 2013 - September 2014
Salesforce.com December 2011 - August 2013
CHRISTUS Health May 2009 - December 2011
EMC Corporation May 2008 - May 2009
Tata Consultancy Services July 2004 - May 2008
Convergys 2002 - 2004
Skills
NetApp, SAN, Storage Area Networks, VMware, EMC, 3PAR, Enterprise Storage, Storage, ITIL, Data Center, Virtualization, Cloud Computing, NAS, EMC Storage, Windows Server, Infrastructure, Disaster Recovery, VMware ESX, Servers, HP, Brocade, Storage Management, Integration, vSphere, Troubleshooting, Solution Architecture, Cisco Technologies, Enterprise Architecture, Storage Virtualization, Hardware, Networking, High Availability, VMware Infrastructure, Cluster, Clariion, NetApp Filers, Netbackup, Server Architecture, Storage Architecture, AIX, HP-UX, Red Hat Linux, Solaris, NFS, iSCSI
Education
University of Pune 1996 — 2001
Bachelors, Computer Science
University of Pune 1996 — 2001
Bachelor of Engineering (B.E.), Computer Science
NetApp September 2014 - Present
Jive Software September 2013 - September 2014
Salesforce.com December 2011 - August 2013
CHRISTUS Health May 2009 - December 2011
EMC Corporation May 2008 - May 2009
Tata Consultancy Services July 2004 - May 2008
Convergys 2002 - 2004
Skills
NetApp, SAN, Storage Area Networks, VMware, EMC, 3PAR, Enterprise Storage, Storage, ITIL, Data Center, Virtualization, Cloud Computing, NAS, EMC Storage, Windows Server, Infrastructure, Disaster Recovery, VMware ESX, Servers, HP, Brocade, Storage Management, Integration, vSphere, Troubleshooting, Solution Architecture, Cisco Technologies, Enterprise Architecture, Storage Virtualization, Hardware, Networking, High Availability, VMware Infrastructure, Cluster, Clariion, NetApp Filers, Netbackup, Server Architecture, Storage Architecture, AIX, HP-UX, Red Hat Linux, Solaris, NFS, iSCSI
Education
University of Pune 1996 — 2001
Bachelors, Computer Science
University of Pune 1996 — 2001
Bachelor of Engineering (B.E.), Computer Science
Ann Lamar Tuten's Convergys Experience June 2008 - May 2009
Job Vice President: Marketing, Customer Support, Corporate Events at AgFirst Farm Credit Bank
Industry Financial Services
Experience
AgFirst Farm Credit Bank October 2010 - Present
Cardinal Health June 2009 - September 2010
Convergys June 2008 - May 2009
Convergys September 2006 - January 2008
Convergys July 2005 - September 2006
Convergys May 2004 - July 2005
UnitedHealth Group May 2002 - May 2004
UnitedHealth Group November 2001 - May 2002
UnitedHealth Group July 2000 - November 2001
Knight Ridder 1997 - 2000
Skills
BPO, CRM, Call Centers, Leadership, Management, Outsourcing, Process Improvement, Program Management
Education
University of South Carolina-Columbia 1995 — 1999
B.A. Journalism, Public Relations, Advertising, and Applied Communication
AgFirst Farm Credit Bank October 2010 - Present
Cardinal Health June 2009 - September 2010
Convergys June 2008 - May 2009
Convergys September 2006 - January 2008
Convergys July 2005 - September 2006
Convergys May 2004 - July 2005
UnitedHealth Group May 2002 - May 2004
UnitedHealth Group November 2001 - May 2002
UnitedHealth Group July 2000 - November 2001
Knight Ridder 1997 - 2000
Skills
BPO, CRM, Call Centers, Leadership, Management, Outsourcing, Process Improvement, Program Management
Education
University of South Carolina-Columbia 1995 — 1999
B.A. Journalism, Public Relations, Advertising, and Applied Communication
Elisa Bautista's Convergys Experience 1996 - 2009
Job Oracle Database Analyst and Administrator
Industry Telecommunications
Experience
Convergys 1996 - 2009
Convergys 1992 - 1995
CCC Information Services 1991 - 1992
Skills
Requirements Gathering, Databases, Oracle, PL/SQL, Oracle RAC, Unix, Performance Tuning, Data Warehousing, Solaris, Unix Shell Scripting, Data Modeling, Database Design, Database Administration, Data Migration, SQL Tuning, Shell Scripting, SDLC, Software Project..., Requirements Analysis, Business Analysis
Education
University of Santo Tomas 1974 — 1979
B.S., Biochemistry
La Consolacion School 1970 — 1974
High School
Convergys 1996 - 2009
Convergys 1992 - 1995
CCC Information Services 1991 - 1992
Skills
Requirements Gathering, Databases, Oracle, PL/SQL, Oracle RAC, Unix, Performance Tuning, Data Warehousing, Solaris, Unix Shell Scripting, Data Modeling, Database Design, Database Administration, Data Migration, SQL Tuning, Shell Scripting, SDLC, Software Project..., Requirements Analysis, Business Analysis
Education
University of Santo Tomas 1974 — 1979
B.S., Biochemistry
La Consolacion School 1970 — 1974
High School
Louie Lorenzetti's Convergys Experience February 1997 - February 2011
Job Lead z/OS Systems Programmer at Vantiv
Industry Information Technology and Services
Experience
Vantiv July 2013 - Present
Share 2014 - 2014
Share 2014 - 2014
TxMQ and Mainline Information Systems Consultant at Delhaize America Shared Services Group, LLC December 2012 - January 2013
Florida Citrus Sports 2007 - 2013
FedEx November 2011 - September 2012
Convergys February 1997 - February 2011
HEROES SPORTS CARDS AND COMICS RETAIL STORE 1993 - 1996
A Duda & Sons December 1985 - April 1994
SunTrust Bank 1983 - 1985
Skills
Disaster Recovery, Mainframe, Capacity Planning, MVS, JCL, TSO, ITIL, IBM Mainframe, Data Center, Vendor Management, DB2, Enterprise Architecture, COBOL, SDLC, SAN, Operating Systems, Storage, SMP/E, WebSphere MQ, VSAM, SaaS, z/OS, CICS, Performance Tuning, Troubleshooting
Education
University of South Florida 1978 — 1982
BA, Management
Vantiv July 2013 - Present
Share 2014 - 2014
Share 2014 - 2014
TxMQ and Mainline Information Systems Consultant at Delhaize America Shared Services Group, LLC December 2012 - January 2013
Florida Citrus Sports 2007 - 2013
FedEx November 2011 - September 2012
Convergys February 1997 - February 2011
HEROES SPORTS CARDS AND COMICS RETAIL STORE 1993 - 1996
A Duda & Sons December 1985 - April 1994
SunTrust Bank 1983 - 1985
Skills
Disaster Recovery, Mainframe, Capacity Planning, MVS, JCL, TSO, ITIL, IBM Mainframe, Data Center, Vendor Management, DB2, Enterprise Architecture, COBOL, SDLC, SAN, Operating Systems, Storage, SMP/E, WebSphere MQ, VSAM, SaaS, z/OS, CICS, Performance Tuning, Troubleshooting
Education
University of South Florida 1978 — 1982
BA, Management
Andrea Casey's Convergys Experience June 2013 - July 2013
Job MBA
Industry Hospital & Health Care
Experience
Marshall Health Neuroscience July 2013 - Present
Convergys June 2013 - July 2013
AT&T Mobility 2012 - 2012
Check Into Cash October 2008 - October 2010
Skills
Customer Satisfaction
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Health/Health Care Administration/Management
University of Rio Grande and Rio Grande Community College 1998 — 2001
Marshall Health Neuroscience July 2013 - Present
Convergys June 2013 - July 2013
AT&T Mobility 2012 - 2012
Check Into Cash October 2008 - October 2010
Skills
Customer Satisfaction
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Health/Health Care Administration/Management
University of Rio Grande and Rio Grande Community College 1998 — 2001
Jane (Jane Mendoza) Magill's Convergys Experience September 2010 - January 2011
Job Variable Biometric Technician
Industry Market Research
Experience
Onsite Health Diagnostics November 2014 - Present
US Wellness October 2014 - Present
Hda Maria Del Rosario 2 January 2012 - August 2013
Ayala Land Sales Inc May 2011 - January 2012
Convergys September 2010 - January 2011
Skills
Negotiation, Outlook, Sellers, Real Estate Transactions, PowerPoint, Microsoft Excel, Real Estate, Budgets, Market Research, English, Property, Corporate Real Estate, Event Planning, Teamwork, Microsoft Office, Coaching, Photoshop, Windows, Research, Online Research, Online Marketing, Online Advertising, Online Communications, Public Relations, Public Speaking, Windows 8, Windows 7, Mac OS, Organizational..., Office Organizing, Public re
Education
University of Saint La Salle 2006 — 2010
Bachelor of Science (B.S.), Applied Economics and B.S. Business Management
Onsite Health Diagnostics November 2014 - Present
US Wellness October 2014 - Present
Hda Maria Del Rosario 2 January 2012 - August 2013
Ayala Land Sales Inc May 2011 - January 2012
Convergys September 2010 - January 2011
Skills
Negotiation, Outlook, Sellers, Real Estate Transactions, PowerPoint, Microsoft Excel, Real Estate, Budgets, Market Research, English, Property, Corporate Real Estate, Event Planning, Teamwork, Microsoft Office, Coaching, Photoshop, Windows, Research, Online Research, Online Marketing, Online Advertising, Online Communications, Public Relations, Public Speaking, Windows 8, Windows 7, Mac OS, Organizational..., Office Organizing, Public re
Education
University of Saint La Salle 2006 — 2010
Bachelor of Science (B.S.), Applied Economics and B.S. Business Management
Dora Robinson's Convergys Experience January 2008 - July 2009
Job Administrative Assistant, Enrollment Management & Student Experience at Aiken Technical College
Industry Public Relations and Communications
Experience
Aiken Technical College August 2014 - Present
Aiken Technical College July 2013 - August 2014
University of South Carolina Aiken January 2013 - May 2013
University of South Carolina Aiken January 2009 - December 2012
Convergys January 2008 - July 2009
ATT Wireless January 2004 - November 2007
Collections, Discover Financial Services January 1999 - January 2001
Skills
Customer Service, Data Entry, Accounts Receivable, Accounts Payable, Microsoft Excel, Management, Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Research, Social Media, Event Planning, Photoshop, Teamwork, Outlook, Social Networking, Public Relations
Education
University of South Carolina-Aiken 2010 — 2012
Bachelor of Arts (BA), Communication
University of South Carolina-Aiken 2009 — 2012
Bachelor of Arts, Communications
Aiken Technical College August 2014 - Present
Aiken Technical College July 2013 - August 2014
University of South Carolina Aiken January 2013 - May 2013
University of South Carolina Aiken January 2009 - December 2012
Convergys January 2008 - July 2009
ATT Wireless January 2004 - November 2007
Collections, Discover Financial Services January 1999 - January 2001
Skills
Customer Service, Data Entry, Accounts Receivable, Accounts Payable, Microsoft Excel, Management, Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Research, Social Media, Event Planning, Photoshop, Teamwork, Outlook, Social Networking, Public Relations
Education
University of South Carolina-Aiken 2010 — 2012
Bachelor of Arts (BA), Communication
University of South Carolina-Aiken 2009 — 2012
Bachelor of Arts, Communications
Donald Gabel's Convergys Experience December 1998 - September 2003
Job PwC
Industry Consumer Services
Experience
PwC November 2013 - Present
U.S.A.A. April 2011 - September 2013
Ashley Furniture September 2005 - December 2010
Professional Surveys, Inc September 2003 - May 2005
Convergys December 1998 - September 2003
Skills
Sales, Customer Service, Operations Management, Team Building, Management, Process Improvement, Forecasting, Financial Analysis, Leadership, Analysis, Strategic Planning, Team Leadership, Retail, Inventory Management, Sales Management, Account Management
Education
University of South Florida 2011 — 2013
Bachelor's degree, Finance, General
PwC November 2013 - Present
U.S.A.A. April 2011 - September 2013
Ashley Furniture September 2005 - December 2010
Professional Surveys, Inc September 2003 - May 2005
Convergys December 1998 - September 2003
Skills
Sales, Customer Service, Operations Management, Team Building, Management, Process Improvement, Forecasting, Financial Analysis, Leadership, Analysis, Strategic Planning, Team Leadership, Retail, Inventory Management, Sales Management, Account Management
Education
University of South Florida 2011 — 2013
Bachelor's degree, Finance, General
Je'Nean Frett's Convergys Experience March 2014 - Present
Job Full Time Trainer
Industry Wireless
Experience
Convergys March 2014 - Present
Stream Global Services December 2011 - Present
SeaWorld Parks & Entertainment September 2006 - January 2012
Freeze Frame Photobooths, LLC August 2004 - September 2006
Eastman Kodak June 2003 - August 2005
Skills
Customer Service, Supervisory Skills, Time Management, Training, Teamwork, Leadership, Team Building, Inventory Management, Coaching, Inventory Control, Microsoft Word, Telephone Skills, Store Management, Loss Prevention, Data Entry
Education
University of South Florida 2004 — 2013
Biomedical Sciences
Convergys March 2014 - Present
Stream Global Services December 2011 - Present
SeaWorld Parks & Entertainment September 2006 - January 2012
Freeze Frame Photobooths, LLC August 2004 - September 2006
Eastman Kodak June 2003 - August 2005
Skills
Customer Service, Supervisory Skills, Time Management, Training, Teamwork, Leadership, Team Building, Inventory Management, Coaching, Inventory Control, Microsoft Word, Telephone Skills, Store Management, Loss Prevention, Data Entry
Education
University of South Florida 2004 — 2013
Biomedical Sciences
Lisa Herland's Convergys Experience 2000 - Present
Job Experienced Business Manager
Industry Program Development
Experience
Convergys 2000 - Present
Skills
Program Management, Project Management, Leadership, Management, Change Management, Business Analysis, Training, Team Leadership, Strategic Planning, Business Process..., Strategy, CRM, Requirements Analysis, Team Building, Customer Service, Vendor Management
Education
University of Puget Sound 1985 — 1990
Economics
Convergys 2000 - Present
Skills
Program Management, Project Management, Leadership, Management, Change Management, Business Analysis, Training, Team Leadership, Strategic Planning, Business Process..., Strategy, CRM, Requirements Analysis, Team Building, Customer Service, Vendor Management
Education
University of Puget Sound 1985 — 1990
Economics
Jay Looney's Convergys Experience 2014 - 2014
Job Customer Service Professional with Leadership Experience and Technological Expertise
Industry Retail
Experience
Convergys 2014 - 2014
Tuesday Morning September 2008 - May 2009
Liquid Bar And Grill February 2008 - July 2008
Starbucks October 2006 - May 2008
Starbucks June 2006 - October 2006
Skills
Customer Service, Team Leadership, Written & Verbal..., Microsoft Office, Windows
Education
University of South Florida 2015 — 2016
Bachelor of Arts (B.A.), English Literature
Hillsborough Community College 2015 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Convergys 2014 - 2014
Tuesday Morning September 2008 - May 2009
Liquid Bar And Grill February 2008 - July 2008
Starbucks October 2006 - May 2008
Starbucks June 2006 - October 2006
Skills
Customer Service, Team Leadership, Written & Verbal..., Microsoft Office, Windows
Education
University of South Florida 2015 — 2016
Bachelor of Arts (B.A.), English Literature
Hillsborough Community College 2015 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Corey Dineen's Convergys Experience October 2014 - Present
Job
Industry
Experience
Convergys October 2014 - Present
Education
University of South Florida 2007 — 2013
Bachelor of Science (B.S.), Information Science/Studies
Convergys October 2014 - Present
Education
University of South Florida 2007 — 2013
Bachelor of Science (B.S.), Information Science/Studies
Ed Borden's Convergys Experience February 2012 - Present
Job Corporate Trainer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2012 - Present
Convergys February 2012 - Present
Convergys December 2011 - February 2012
Convergys August 2011 - December 2011
Convergys September 2010 - January 2011
Convergys December 2009 - September 2010
Skills
Training Facilitation, Relationship Building, communication skills, Critical Thinking, High Technical Aptitude, Performance Management, Customer Service, Customer Experience, Communication, Team Management
Education
University of South Florida 1996 — 2001
Bachelor's degree, Sociology
Convergys February 2012 - Present
Convergys February 2012 - Present
Convergys December 2011 - February 2012
Convergys August 2011 - December 2011
Convergys September 2010 - January 2011
Convergys December 2009 - September 2010
Skills
Training Facilitation, Relationship Building, communication skills, Critical Thinking, High Technical Aptitude, Performance Management, Customer Service, Customer Experience, Communication, Team Management
Education
University of South Florida 1996 — 2001
Bachelor's degree, Sociology
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT