Convergys Inc.
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, OH Successor: Concentrix CEO: Andrea J. Ayers (Oct 2012–) Number of employees: 130,001 (2015) Revenue: 2.951 billion USD (2015) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Inc. Employees
The Exchange November 2014 - Present
Sisters of Mercy Health System June 2010 - July 2014
Engle Group January 2010 - April 2010
Center for Business Industry and Labor August 2009 - December 2009
Tek Systems March 2008 - March 2009
Net Pixel August 2007 - February 2008
Customer Direct LLC April 2006 - August 2007
Allied Healthcare Products Inc April 2004 - March 2005
Convergys, Inc August 2002 - May 2004
Skills
Active Directory, Windows Server, BMC Remedy, Technical Support, Fast Paced Environment, Incident Management, Windows, Troubleshooting, Networking, Help Desk Support, Blackberry, VPN, Customer Service, Project Delivery, Wireless Networking, Printers, Software Documentation, Windows XP, Information Technology, System Administration
Education
Lindenwood Universyity 2013 — 2014
Master's Degree, Project Management, 3.88
Lindenwood University 2011 — 2013
Master of Business Administration (M.B.A.), General Business, 3.84
Sanford Brown College 2002 — 2006
Bachelors, Information Technology Management, 3.34
Sanford Brown College 2002 — 2006
Associate of Applied, Science Network Administration
Thunderhead July 2014 - Present
Infor August 2011 - July 2014
Convergys December 2010 - August 2011
VirtuOz February 2010 - December 2010
Convergys Inc. June 2006 - February 2010
KnowledgeTranzfer December 2005 - June 2006
E.piphany, Inc April 1998 - November 2005
Silicon Graphics 1995 - 1998
Pyramid Technology, Inc. 1990 - 1995
TRW Electronics Systems Group August 1988 - June 1990
Skills
CRM software, Data Warehouse..., Social Media Marketing, SaaS, Customer Relations, Telecommunications, Retail, Channel, Insurance, Enterprise Software, Call Center, Customer Experience, Cloud Computing, Solution Selling, Social CRM, CRM, Call Centers, Customer Service, Pre-sales, Salesforce.com, Strategy, Product Management, Product Marketing, Integration, Analytics, Strategic Partnerships, Data Warehousing, Business Intelligence, Digital Marketing, Big Data, Sales Operations, Management, Professional Services, Sales, Program Management
Education
Bowling Green State University 1981 — 1985
Bachelor of Science, Computer Science
Convergys Inc November 2007 - September 2012
Convergys 2006 - 2012
Ross Inc November 2004 - March 2007
ARCH Wireless January 1999 - November 2004
Sprint PCS December 1998 - July 2000
LAKELAND TEMPORARY SERVICES June 1997 - September 1998
Old Pro Shop Installations July 1988 - February 1998
Education
College of Saint Elizabeth
BA, Business management
Tufts Medical Center February 2005 - February 2013
StarMedia, Inc. 1999 - 2002
Convergys, Inc. 1998 - 1999
CompUSA 1996 - 1998
Skills
Healthcare, Visio, HIPAA, HL7, Project Management, Healthcare Information..., Team Leadership
Education
Control Data Institute
Diploma program, Mainframe Computer Technician
Florida Technical College
Diploma, Computer Programming C++, Java
Valencia Community College
Certificate of Completion, C#, Javascript.
Dell June 2013 - August 2015
BNY Mellon April 2013 - June 2013
Walt Disney World 2013 - 2013
Syniverse Technologies March 2010 - December 2012
Lockheed Martin February 2008 - February 2010
Convergys Inc. June 1996 - November 2007
Skills
Unix, SDLC, Solution Architecture, Oracle, SOA, Java, Business Intelligence, Requirements Analysis, Agile Project Management
Education
Indian Institute of Technology (IIT), BHU 1986 — 1990
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
University of Central Florida
Master of Business Administration (M.B.A.), in progress
Emerson Process Management June 2014 - Present
Saab June 2005 - March 2014
Convergys, Inc March 2003 - June 2005
Airplex Systems, LLC June 2002 - April 2003
MeshNetworks February 2001 - May 2002
3Com, Inc. February 2000 - April 2001
Motorola, Inc February 1989 - November 2000
Panasonic / Matsushita, Inc. May 1992 - February 1994
IRI September 1987 - November 1989
Skills
Signal Processing, Matlab, Algorithms, Wireless, Embedded Systems, System Architecture, Embedded Software, Linux, Software Development, IP, Device Drivers, Wireless Networking, Systems Engineering, Unix, FPGA, Operating Systems, Software Design, Digital Signal..., Simulations, Software Engineering, WiFi, Radar, C++, C, TCP/IP, Java, System Design, Cellular Communications, RTOS, Object Oriented Design, Firmware, Distributed Systems, Sensors, RF, Network Architecture
Education
University of Illinois at Chicago 1990 — 1993
MS, EECS
University of Wisconsin-Madison 1982 — 1986
BS, Mathematics / Computer Science
Lafayette Utilities System November 2014 - Present
Lafayette Utilities System February 2013 - November 2014
Convergys, Inc July 2011 - November 2012
AT&T Mobility November 2004 - July 2011
Evangeline Downs April 2003 - November 2004
State of Louisiana August 2002 - November 2004
State of Louisiana May 2001 - August 2002
Budget Rent a Car/Lafayette Motor Co May 1994 - January 2001
Skills
Call Center, Sales, Customer Service, Team Leadership, Customer Experience
Education
University of Phoenix 2012 — 2014
Associate's degree, Business Administration and Management, General
Carencro High School 1979 — 1983
Virtual Realities Inc. November 2010 - Present
Convergys Inc August 2011 - April 2012
Bank of America February 2007 - December 2010
Skills
Network Administration, Customer Service, Technical Writing, Information Technology, Technical Support, Microsoft Office, Customer Experience, Training
Education
Strayer University 2004 — 2008
Information Technology, Networking
Strayer University 2003 — 2008
Information Technology
Memorial Healthcare System October 2012 - Present
Bank of America March 2011 - November 2012
Convergys Inc January 2007 - February 2011
Skills
Cpr Certified, ACLS, PALS, Epic Systems, Outlook, Time Management, Critical Thinking, Customer Service, Microsoft Word, Microsoft Excel, Lotus Notes, Adobe Acrobat, Data Entry, Software Documentation, Respiratory Care, Call Centers, Healthcare, Pediatrics, PowerPoint, ICU, Patient Advocacy, Microsoft Publisher, Telephone Skills, Medical Terminology, Training, Sales, Clinical Research, EKG, Respiratory Therapy, NICU, Access
Education
Broward College 2009 — 2012
Associate of Science (A.S.), Respiratory Care Therapy/Therapist
DaVita April 2013 - Present
Convergys January 2010 - January 2013
Convergys Inc. March 1985 - November 2010
Convergys 2007 - 2008
Convergys 2006 - 2007
Convergys 2004 - 2006
Convergys 1998 - 2004
Convergys 1988 - 1997
Convergys 1985 - 1988
Daytona Beach News-Journal May 1982 - March 1985
Skills
Data Migration, Unix, Oracle, CMMI, SQL, MVS, COBOL, Perl, SQL*Plus, Websphere, Java, Software Configuration..., C++, C, VMS, CICS, CMM, Budgets, Microsoft Excel, Microsoft Word, MS Project, Sharepoint, Project Management, SharePoint, Learning Management, Contact Management, PCI DSS, Release Management, Requirements Analysis, SDLC, Business Process, PMP, IT Management, Unix Shell Scripting, Cross-functional Team..., Testing, Systems Analysis, Visio, Telecommunications, Solution Architecture, Process Improvement, PL/SQL, CRM, Requirements Gathering, Software Project..., Software Development, Integration, ITIL, PMO, Vendor Management
Education
Nova Southeastern University 1990 — 1993
Bachelor of Science, Business and Professional Management, 3.96
ESI/George Washington University 1994 — 1995
Masters Certification, Project Management
Computer Processing Institute 1981 — 1982
Computer Programming
SweetPeasArts October 2011 - Present
ARAMARK Healthcare October 2010 - July 2011
University of Michigan Hospital October 2010 - July 2011
XanEdu Publishing, Inc. and NA Publishing, Inc. June 2010 - October 2010
National Archive Publishing - Xanedu May 2010 - October 2010
Tesiii and Corestaff February 2009 - May 2010
Convergys Inc October 2008 - May 2009
Century 21 Real Estate February 2009 - March 2009
Jacksonville County Administration Office January 2009 - February 2009
Sawgrass Golf Resort & Spa December 2007 - September 2008
Skills
Graphic Design, Illustration, Accounts Payable, Accounts Receivable, Accounting, Editing, Baking, Cooking, Business Management
Education
University of Michigan 2010 — 2015
PhD, Museology/Museum Studies
The Art Institute of Michigan 2011 — 2014
Bachelor of Arts (BA), Animation, Interactive Technology, Video Graphics and Special Effects, 3.7
Boston University 2008 — 2010
MA, Art History
Eastern Michigan University 2002 — 2004
BA, Graphic Design - Illustration
Washtenaw Community College 2001 — 2003
AS, Accounting
Dexter High School 1998 — 2001
Diploma, General
Ashford University
Bachelor of Arts (BA), History
Cheonggang Academy
BA of Fine Arts, History and
Cheonggang Academy
MA; PHD, Egyptology; Museum Studies
Dexter High School
HS Diploma, General HS Studies
MAXIMUS May 2012 - Present
Policy Studies Inc August 2004 - May 2012
Convergys Inc February 2002 - July 2004
K-Mart Corporation March 2000 - December 2002
H&R Block February 2000 - March 2000
Skills
Call Center, Customer Service, Payroll, Management, Time Management, Microsoft Excel, Coaching, Process Improvement, Customer Satisfaction, Team Leadership, Business Analysis, Vendor Management, Outlook, Microsoft Office, Data Entry
Education
Florida A&M University 1999 — 2002
Business Management/Accounting
Indian River Community College 1996 — 1999
Business Management/Accounting
Westwood High School 1994 — 1998
Business Management/Accounting; Business/Accounting
TEKsystems-PNC Bank November 2013 - Present
Synergycgi-RegalBeloit May 2013 - October 2013
Sogeti USA-Reedelsevier April 2011 - April 2013
RGIS November 2010 - March 2011
Cincinnati Bell Technical Solution June 2008 - October 2010
Convergys, Inc November 2005 - May 2008
Fujitsu Consulting (Formally Rapidigm) March 2000 - October 2005
Fujitsu-ICIM LTD May 1992 - February 2000
Skills
Solaris, System Administration, Solution Architecture, Cluster, Red Hat Linux, Data Center, Disaster Recovery, SVM, Performance Tuning, SDLC, HP, Networking, SOW, Integration, Servers, Consulting, High Availability, VMware, Oracle, Strategic Technology..., Virtualization Solution..., Veritas Cluster..., LVM, Veritas, SVM, ZFS..., MPXIO/multipath..., Monitoring- HP Tools,..., Solaris PlateSpin P2V..., Microsoft Word, Excel..., Microsoft Project, PPP,..., Microsoft Word, Excel..., MarkLogic Cluster, MQM..., Oracle 11g Cluster, Oracle RAC, IT Strategy &..., Global IT Operations, Business Continuity..., Data Center..., Cloud Computing IaaS, Vendor Management, Organization & Staff..., Project Budgeting, Process Improvement, Technical Project..., IT Consulting, Budgets, Virtualization, Linux, ITIL
Education
Xavier University 2009 — 2013
MBA, Business Intelligence & Multinational Management
Doctor Bhim Rao Ambedkar University 1990 — 1992
Master of Engineering, Computer Science, 1st Class with distinction
Dr. Bhim Rao Ambedkar University 1986 — 1990
Bachelor of Electronics, Electronics Engineering, 1st Class
Coyote Logistics September 2014 - Present
FAMS July 2013 - July 2014
CONVERGYS, INC February 2009 - July 2013
Skills
Call Center, Customer Service, BPO, Call Centers, Customer Satisfaction, Workforce Management, IEX, Service Delivery, Management, Process Improvement, Loans, Coaching, Analysis, Customer Experience, Outlook, Strategy, Leadership, Training, Team Building, Microsoft Excel, Recruiting, Contact Centers, Customer Retention, Vendor Management
Education
Metrowide Networking Institute 2001 — 2001
Certificate, Computer Systems Networking and Telecommunications
Daytona Beach Community College 1993 — 1994
n/a, Finance, General
GXS, Inc February 2009 - Present
Sterling Commerce Inc January 2006 - January 2009
Sterling Commerce January 2006 - November 2008
Convergys Inc January 2002 - January 2006
Convergys January 2000 - January 2002
Skills
PMP, Network Administration, HP, Process Improvement, HP OM, HP Openview, Solaris System Admin, HP OVPM, HP OVPA, HP NNM, BMC, BMC Patrol, BMC Control-M, OVIS, NNMi, HP Network Node Manager, HP Operations Manager, TelAlert, Enterprise Management..., Workload Automation, CA-7, Control-M, AlarmPoint, Micromuse Netcool, Omnibus, ESM, OMU, BTO, Business Technology..., Performance Center, Performance Engineering, HP Performance Center, SiteScope, Solaris
Education
Xavier University 2005 — 2006
M.S, Business administration
The George Washington University 2002 — 2005
Certificate, Master Certificate in Project Management
University of Kentucky 1991 — 1997
Bachelor, Electrical and Computer Engineer
AT&T Mobility June 2013 - Present
G6 Hospitality LLC February 2013 - April 2013
Hosting.com May 2012 - March 2013
NEC Unified Solutions January 2012 - March 2012
CSS Corp March 2011 - March 2012
American First Credit Union 2008 - 2012
Convergys Inc October 2008 - March 2011
AT&T October 2008 - March 2011
Juniper Networks April 2010 - January 2011
AT&T June 2008 - April 2010
Skills
System Administration, Network Engineering, Training, Flash, EIGRP, BGP, MPLS VPN, VRRP, HSRP, OSPF, JUNOS, RIP, IP Multicast, QoS, Frame Relay, CCNA, Routers, Firewalls, Network Design, VPN, Network Security, Routing, Cisco Technologies, Switches
Education
Federal University of Technology Akure 2000 — 2005
Bachelors of Technology, Computer Science
Federal University of Technology Akure 2000 — 2005
Bachelors, Computer Science
Science College, Ndon Eyo
BAM Productions April 1985 - Present
7-Eleven, Inc July 2007 - February 2009
Convergys, Inc August 2007 - November 2008
Macy's, Inc January 2007 - March 2007
Art Van Furniture, Inc. May 2003 - November 2006
CompUSA, Inc January 2001 - January 2002
CompUSA 1997 - 2002
CompUSA, Inc January 2000 - January 2001
Sun Data Corporation January 1999 - January 2000
Education
Henry Ford Community College
Associate in Arts, Mass Communications
Central Michigan University 1980 — 1982
Broadcasting
Ferndale Career Center
Great American Insurance September 2014 - Present
Great American Insurance January 2012 - Present
consilium1 May 2010 - January 2012
Systems Evolution, Inc. September 2009 - March 2010
Sogeti US LLC April 2007 - July 2009
Procter & Gamble July 2008 - June 2009
Great American Insurance October 2006 - June 2008
Software Architects September 2006 - April 2007
Convergys, Inc. May 2004 - September 2006
Fifth Third Bank May 2003 - May 2004
Skills
Software Development, Application Development, Agile, Application Architecture, Enterprise Architecture, Java, Java Enterprise Edition, Groovy, AngularJS, Scrum, IntelliJ IDEA, XML, Spring, Integration, SDLC, Eclipse, Web Services, Hibernate, Business Analysis, SQL, Unix, Tomcat, JSP, J2EE, Databases, JBoss, Business Process, Requirements Analysis, Architecture, Software Project...
Education
Xavier University 1999 — 2003
MBA, General Business
Miami University 1989 — 1993
BS, Systems Analysis
Harris County May 2008 - Present
Harris County CSCD May 2008 - Present
2008 September 2006 - April 2008
Greywolf Energy LLC September 2006 - April 2008
Convergys inc August 2005 - February 2006
Ramada Inn September 2003 - July 2004
Convergys January 2001 - March 2003
Education
Houston Community College
Associate of Science
James Madison High School
Convergys, Inc. 2011 - Present
Convergys, Inc. (previously Intervoice, Inc.) 2006 - 2011
Convergys, Inc. (previously Nuasis, Inc.) 2004 - 2006
Convergys Inc. (previously Nuasis, Inc.) 2002 - 2004
ShoreTel 2001 - 2002
Netformx 1999 - 2001
Saratoga Systems 1999 - 1999
Aspect Software 1992 - 1999
Skills
GUI, SAP, Salesforce.com, Interoperability, Open Standards, VoIP, SOAP, CTI, CRM software, IVR, Hosted Solutions, SaaS, Product Evangelism, BPO, Knowledge Base, Product Launch, Product Management, Product Marketing, Sales, B2B, CRM, Call Centers, Channel Partners, Cloud Computing, Contact Centers, Customer Experience, Direct Marketing, Marketing Strategy, Enterprise Software, Mobile Devices, Outsourcing, P, Multi-channel Marketing, Product Development, Professional Services, Sales Enablement, Sales Operations, Solution Selling, Solutions Marketing, Start-ups, Strategic Partnerships, Strategy, Telecommunications
Education
University of Puget Sound 1983 — 1987
BA
Sherwin Williams May 2010 - Present
WES Construction March 2008 - February 2009
Pulte Homes, Inc May 2004 - March 2008
Monte Pratt Construction May 2002 - May 2004
Convergys, Inc January 2000 - January 2002
Skills
Contract Negotiation, Supply Chain Management, Forklift Operator
Education
University of Phoenix 2007 — 2009
BACHELORS DEGREE, Business Administration
Round Valley High School 1993 — 1996
Diploma
The National Jewish Education Foundation March 2008 - Present
AZ Community Foundation 2001 - 2008
Cultural Diversity Center 2005 - 2007
University of Cincinnati January 1971 - August 2000
Convergys, Inc. 1991 - 1994
MATRIXX Marketing Research 1990 - 1994
ADI Research, inc. 1976 - 1990
Skills
Non-profits, Community Outreach, Fundraising, Program Development, Public Speaking, Event Planning, Marketing, Marketing Strategy, Marketing Research, Strategic Planning, Long Range Planning, Coaching, Curriculum Design, Research, Entrepreneurship, Mergers & Acquisitions, Team Building, Nonprofits, Teaching, Philanthropy, Leadership, Workshop Facilitation, Organizational..., Analysis, Management, Start-ups, Grants, Training, Online Marketing, Proposal Writing, Brand Management, Strategic Communications, Marketing Communications
Education
The Ohio State University Fisher College of Business 1968 — 1971
PhD, Business
University of Michigan 1959 — 1963
B.A., Psychology
Convergys Inc. June 2001 - November 2009
Skills
Coaching, Customer Service, Leadership, Management
Education
University of Saskatchewan 1986 — 1990
B.Comm, Statistics, Finance
Red River College
Symantec May 2005 - Present
ProwlSystems LLC January 2001 - Present
Bright Builders, Inc. December 2003 - January 2005
Convergys, Inc. January 2000 - January 2004
InsureQuote, Inc January 2000 - January 2004
Convergys, Inc January 2000 - January 2004
InsureQuote, Inc. April 1999 - April 2000
Galaxy Mall, Inc. October 1999 - January 2000
2005 - 2012 January 1996 - January 2000
Skills
C#, Microsoft SQL Server, Visual Studio, XML, .NET, Software Development, Subversion, IIS, SQL, Databases, MySQL, AJAX, Java, PHP, Visual Basic
Education
UVU 2000 — 2004
Bachelor's degree, Computer Science
Utah Valley University 2000 — 2004
CS, Computer Science
Utah Valley University 2000 — 2004
Computer Science, Computer Programming
Cheonggang Academy
Bachelor, Computer Science
Humana September 2013 - May 2014
Citi August 2012 - September 2013
Dress For Success 2011 - 2013
Convergys, Inc August 2011 - August 2012
LaRosa's Inc May 2010 - August 2011
Cincinnati Bell June 1975 - June 2009
Cincinnati Bell Telephone January 1989 - January 1997
Cincinnati Bell Telephone June 1975 - May 1989
Skills
Call Center, Customer Service, Customer Retention, Account Management, Customer Satisfaction, Team Building, Sales, Coaching, Telecommunications, B2B, Sales Management, Solution Selling, Team Leadership, Process Improvement, New Business Development, Managed Services, Salesforce.com, Direct Sales, Change Management, Cross-functional Team..., Public Speaking, Management, Cold Calling, Troubleshooting, Business Planning, Marketing, Selling, Inventory Management, VoIP, Contract Negotiation, Microsoft Excel, Lead Generation, Call Centers, Negotiation, Leadership Development, Time Management, Recruiting, Sales Operations, Microsoft Office, Product Management, Training, Outlook, Budgets, Customer Experience, Operations Management, Leadership, Avaya, Forecasting, Sales Process, Marketing Strategy
Education
Mount St. Joseph University 1995 — 2009
Bachelor of Science, Business Administration
Cincinnati Bell Tech Ed 1985 — 1987
Tech Ed, Telecommunications System, Passed with Excellence - no grade point given
Postal Annex January 2014 - Present
Oracle February 1996 - November 2013
Oracle Corporation September 2001 - August 2005
CBIS (Convergys) June 1986 - February 1996
Convergys Inc. 1986 - 1996
Citrus Central 1981 - 1986
Skills
Oracle, Oracle Applications, Oracle E-Business Suite, Oracle HR, ITIL, Unix, Technical Architecture, SQL, IT Service Management, Telecommunications, Customer Service..., Program Management, Oracle Fusion Middleware, Solution Architecture, Enterprise Software, Requirements Analysis, IT Transformation, Technology Management, Project Management, Oracle R12 Financials, PeopleSoft, Photoshop, Photoshop Elements, Microsoft Office, Knowledge Management
Education
Regis University 2000 — 2002
B.Sc. Business Administration
CenturyLink 2015 - Present
General Dynamics Information Technology October 2013 - January 2015
Proffesional Staffing/Mulitiplan May 2013 - October 2013
BROWZ Compliance February 2013 - May 2013
BROWZ Compliance February 2013 - May 2013
Convergys Inc March 2011 - February 2013
Vector Marketing Corporation October 2010 - June 2011
Select Security May 2010 - August 2010
The Church of Jesus Christ of Latter Day Saints January 2007 - January 2009
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Customer Experience, Customer Retention, BPO, Workforce Management, CRM, Contact Centers, Inbound Marketing, Telemarketing, Microsoft Excel, Microsoft Office, Quality Assurance, Marketing Communications
Education
Western Governors University 2015 — 2016
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
University of Utah, Salt Lake City UT 2010 — 2013
B.S, Marketing and Business Managemnt
Salt Lake Community College 2003 — 2006
Associate of Science Degree, General Studies
Full Sail University February 2014 - Present
Richard Arndt January 2011 - Present
Convergys, Inc. October 2012 - October 2013
Full Sail University November 2011 - December 2012
Convergys, Inc (formerly Intervoice, Inc) May 1997 - December 2010
Siemens Stromberg-Carlson November 1983 - May 1997
AFtronics, Inc June 1986 - August 1994
Systeme Corporation May 1981 - November 1983
NCR Engineering & Manufacturing July 1979 - May 1981
Photomart Cine-Video, Inc June 1976 - July 1979
Education
University of Central Florida 1982 — 1989
B.S.B.A, Finance
RCF Enterprises March 2013 - Present
AT&T November 2008 - December 2010
Convergys, Inc February 2007 - November 2008
Delta Airlines, Atlanta Airport January 1999 - January 2005
The Computer and People People January 1993 - June 2002
University System of Georgia January 1997 - January 1999
Skills
Networking, Management, Training, Technical Support, Wireless, Sales, Call Centers, Software Installation, Negotiation, Retail, Programming, Citrix, Customer Service, Microsoft Office, Team Building, Public Speaking, Event Planning, Social Media, Marketing, Project Management, Team Leadership, Nonprofits, Vendor Management
Education
Georgia State University 1991 — 1995
BA, English, Journalism, Philosophy
Clayton College & State University 1988 — 1991
Associate of Arts and Sciences (A.A.S.), Computer Information Systems
University of West Georgia 1971 — 1974
BA, Political Science
The Mayo Group 2007 - 2008
Lighthouse Bay Apartments 2007 - 2008
Watson Realty Corp 2005 - 2007
Convergys, Inc 2004 - 2005
Skurnik Wines, Inc January 2001 - January 2002
Education
Kingsborough Community College 2001 — 2003
AA, Community Health Education
Kingsborough Community College
Comcast Cable January 2013 - Present
Comcast Cable June 2012 - December 2013
Comcast Cable (Manpower contract) December 2011 - June 2012
Comcast Cable May 2011 - November 2011
IBM Global Process Services October 2009 - May 2010
IBM Global Process Services January 2007 - October 2009
IBM Global Process Services October 2006 - January 2007
Convergys Inc. May 2005 - May 2006
Education
University of Saint La Salle 2000 — 2005
Bachelor of Science (B.S.), Business Management
University of Saint La Salle 2000 — 2005
Bachelor of Arts (B.A.), Mass Communications
Spyglass Partners, LLC August 2014 - Present
Rymes Propane & Oil April 2014 - August 2014
Catholic Medical Center - The MOMS Place October 2013 - March 2014
United Healthcare October 2012 - October 2013
Self Employed March 2007 - September 2012
Catholic Medical Center - The MOMS Place December 2006 - March 2007
Stay at Home Mom January 2005 - November 2005
Convergys Inc. January 2004 - December 2004
Cox Hospital March 2002 - January 2003
Microtek Solutions May 1999 - March 2002
Skills
Lead Generation, Sales, Customer Service, Customer Retention, Up-selling, Client Billing, Data Entry, Collections, Building Relationships, Sales Management, Sales Support Tools, Sales Operations, Customer Satisfaction, Payment Services, General Office Skills, Marketing Strategy, Billing Process, Master Scheduling, Regulations, Management, Leadership, Account Management, Team Building, Vendor Management, Project Management, Marketing, Training, Program Management, CRM, Temporary Placement, Networking, Strategy, Technical Recruiting
Education
Southern New Hampshire University 2014 — 2016
Master's degree, Marketing
University of Phoenix 2011 — 2013
Bachelor of Arts (B.A.), Human Services, General
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Human Services, General
Hero Digital, LLC 2014 - Present
SolutionSet 2008 - 2014
Convergys, Inc. 2003 - 2007
Cygent, Inc. 1999 - 2002
Intershop Communications 1997 - 1999
Skills
Professional Services, Solution Selling, Account Management, Team Building, Start-ups, Analytics, Cloud Computing, Product Management, SaaS, E-commerce, Full P&L Responsibility, Leadership, Practice Development, Digital Strategy, Enterprise Software, Strategy, Management, Project Management, P&L Management, CRM, Consulting, Vendor Management, Telecommunications
Education
Babson College
MBA, Entrepreneurship
U.C. Berkeley
B.A., Biology
University of Phoenix October 2014 - Present
Apollo Group April 2012 - Present
Exterran March 2010 - November 2011
Avnet July 2004 - February 2010
CONVERGYS, INC December 2002 - July 2004
Motorola July 1997 - December 2002
Education
University of Phoenix 2002 — 2003
MA, Organization Development
Northern Arizona University 1979 — 1981
Bachelor's degree, Criminal Justice/Police Science
Independent Consultant April 2015 - Present
Royal Bank of Scotland August 2009 - April 2015
Microsoft Corporation India Pvt.Ltd. February 2008 - July 2009
JPMorgan Chase November 2003 - February 2008
Convergys Inc June 1999 - November 2003
Ford Motor Company September 1997 - June 1999
AAGIS March 1997 - September 1997
CMC Ltd July 1994 - January 1997
Skills
Data Warehousing, Databases, Service Delivery, SDLC, Project Management, Vendor Management, Management, Offshoring, Global Delivery, Business Analysis, Requirements Gathering, Enterprise Architecture, Outsourcing, Program Management, Relationship Management, Production Support, Release Management, Application Managed..., Application Support..., OBIEE, Project Mana, Agile Project Management, Change Management, Risk Management, IT Strategy
Education
University of Cincinnati College of Business 2000 — 2003
MBA, Finance/IT
Punjab Engineering College 1990 — 1994
B.E., Computer Science & Engg
DAV College Chandigarh 1988 — 1990
Sciences
Microsoft July 2014 - Present
Microsoft July 2013 - June 2014
Microsoft Corporation June 2010 - June 2013
IBM April 2001 - June 2010
Global Business Services(former Business Consulting Services) January 2001 - January 2005
PRICEWATERHOUSECOOPERS January 1999 - March 2001
CONVERGYS, INC January 1997 - January 1999
Skills
ITIL, PMP, Data Center, Disaster Recovery, Managed Services, Siebel, Microsoft Exchange, Business Process..., SAP, Cognos, Call Center, Websphere, Help Desk Support, PMI, PeopleSoft, CCNA, IT Service Management, Cloud Computing
Education
PMP, George Washington University 1997 — 1998
PMP, Project Management
Loyola University Chicago School of Business 1995 — 1997
MBA, Business Administration
Nankai University 1992 — 1994
MS, Molecular Biology
Nankai University 1988 — 1992
B.S., Molecular Biology
Amegy Bank November 2010 - Present
TPI Staffing, Inc. 2014 - 2015
TPI Staffing, Inc. 2014 - 2015
Amegy Bank January 2006 - October 2010
Viewpoint Bank, N.A. (fka Community Credit Union) October 2003 - January 2006
GAP, INC January 2000 - January 2003
Lane Bryant March 1998 - June 2000
Convergys Inc. 1996 - 1999
Convergys Inc. 1996 - 1999
Skills
Banking, Sales, Auditing, New Business Development, Credit, Loans, Customer Service, Financial Analysis, Risk Management, Microsoft Excel, Mortgage Lending, Finance, Process Improvement, Payroll, Commercial Banking, Management, Project Management, Portfolio Management, Small Business Lending, PeopleSoft, Negotiation, Software Documentation, Credit Analysis, Human Resources, Training, Budgets, Forecasting, Retail, Treasury Management, Call Centers, Team Building, Time Management, Consumer Lending, Cash Management, Lines Of Credit, Teamwork, Microsoft Word, Loan Origination, Employee Relations, Recruiting, Organizational..., General Ledger, Credit Risk, Retail Banking, Commercial Lending, Analysis
Education
Texas Woman's University 2009 — 2010
Masters, Business Administration
LeTourneau University 2007 — 2009
Bachelors, Business Administration
Angelina College 1999 — 2002
Associates Applied Sciences, Paralegal
Convergys, Customer Interaction Technologies Group June 2012 - Present
Convergys August 2011 - August 2012
Convergys, Inc. August 2008 - July 2011
Intervoice January 2001 - July 2008
Skills
SaaS, CRM, Solution Selling, Enterprise Software, Management, Leadership, Sales Process, Business Alliances, Cloud Computing, New Business Development, Sales Management, Outsourcing, Analytics, Call Centers, Channel, Strategy, Customer Experience, Sales, Team Building, Strategic Planning, Managed Services, Business Strategy, Salesforce.com, B2B, Solutions Marketing, Hosted Solutions, Mergers & Acquisitions, Oracle Service Cloud
Education
Harvard Business School for continuing education
Saint Anselm College
BA Business and Economics
Social and Scientific Systems July 2015 - Present
Edaptive Systems, LLC November 2013 - June 2015
netlogicdc August 2008 - September 2013
Dell, Inc October 2006 - May 2008
Convergys, Inc July 2005 - May 2006
Skills
Kaseya, Virtualization, Servers, Security, Cloud Computing, Active Directory, Group Policy, Disaster Recovery, Network Administration, VMware ESX, VMware, TCP/IP, Unix, Linux, Firewalls, System Administration, VPN, SAN, Server Architecture, VoIP, Troubleshooting, DNS, Networking, Routers, Citrix, Switches, DHCP, Cisco Technologies, VMware Infrastructure, WAN, Cisco IOS, Microsoft Exchange, Network Architecture, Sonicwall, LAN-WAN, vSphere, Backup Exec, Antivirus, Cisco Routers, Storage Area Networks, Hyper-V, Blackberry Enterprise..., WSUS
Education
Penn State University
Bachelor's Degree, Information Science & Technology
University of Ottawa 2001 — 2005
Honours English
SDN Communications 2006 - Present
Communication Innovators and predecessor companies Prairie Fire, Jungle Logic June 2004 - December 2006
Convergys Inc July 2003 - June 2004
DeVry University (Denver) September 2001 - June 2002
Innovative Training October 2001 - April 2002
Avaya / Lucent / AT&T / Mountain Bell / Northwestern Bell March 1979 - July 2001
Lucent Technologies 1979 - 2001
Avaya 1979 - 2001
Northwestern Bell 1979 - 1981
Skills
VoIP, Telecommunications, IP, SIP, Telephony, Troubleshooting, Network Architecture, Frame Relay, T1, Network Design, Call Center, QoS, Managed Services, IVR, IP PBX, TCP/IP, Avaya, LAN-WAN, WAN, Ethernet, TDM, Wireless, Unified Communications, Routing, H.323, Network Engineering, Data Center, Switches, ISDN, Voice Mail, Networking, Cisco IOS, Call Centers, MPLS, Broadband, SIP Trunking, Wireless Networking, Computer Network..., Juniper, Fiber Optics, Cisco Technologies, SNMP, Routers, Cabling, CCNA, Unified Messaging, Avaya Technologies
Education
University of Colorado at Boulder - College of Engineering 1991 — 1996
MS
University of Minnesota Duluth 1971 — 1976
BA
Viad Corp February 2011 - Present
Takeda Pharmaceuticals August 2010 - January 2011
CB Richard Ellis January 2008 - April 2009
Mobilink (GSM Cell Phone Carrier) August 2003 - June 2007
Verizon Wireless June 2002 - October 2002
Cable & Wireless November 1998 - November 2001
Convergys Inc December 1996 - November 1998
University of Houston Library August 1993 - December 1996
Skills
Troubleshooting, Blackberry, Active Directory, Technical Support
Education
San Jacinto College 1991 — 1993
Some College, Finance
San Jacinto College 1990 — 1993
Some College, Business Administration and Management, General
Gulf Stream Services, Inc. September 2011 - Present
Gulfstream Services, Inc September 2011 - Present
Convergys, Inc. July 2011 - September 2011
Convergys, Inc July 2011 - September 2011
Burns Commercial Properties September 2008 - May 2011
Burns Commercial Properties September 2008 - May 2011
Prudential Chambers Realty & Auction Co January 2005 - April 2008
Prudential Chambers Realty January 2005 - 2008
Skills
Microsoft Office, Excel, Microsoft Word
Education
University of Phoenix 2010 — 2012
Arts Business Management, Managerial Communication & Finance
Hillsboro High School 1980 — 1985
HS Diploma
Hillsboro High School
Arts, Finance & Business Management
Vangent, Inc. November 2010 - Present
Vangent, Inc February 2010 - July 2010
ACCENT Marketing March 2006 - July 2009
ACCENT Marketing March 2006 - July 2007
Hussmann Refrigeration March 2005 - March 2006
Convergys, Inc June 1999 - March 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Workforce Management, Call Center Development, Telemarketing
Education
University of PhoenixOnline 2007 — 2013
BS, Information Technology/Web Dev; Information Technology; Web, 3.63
Thomas Nelson Community College 1989 — 1991
Liberal Arts
Sears Holdings Corporation 2015 - Present
Shutl 2014 - 2015
eBay Inc 2012 - 2015
Microsoft 2011 - 2012
Microsoft 2011 - 2011
United Airlines 2008 - 2011
Convergys Inc 2001 - 2008
CEI (ceiamerica.com) February 1999 - 2002
Skills
Strategy, Business Development, Cross-functional Team..., Start-ups, Business Strategy, Analysis, Strategic Planning, Mergers & Acquisitions, Management, Financial Analysis, Management Consulting, Telecommunications, Financial Modeling, Analytics, Leadership, SaaS
Education
The University of Chicago - Booth School of Business
MBA, Analytic Finance, Economics & Strategy
University of Pune
Bachelors, Computer Science
KRE Consulting March 2014 - Present
Vertex Business Services May 2012 - February 2014
Vertex Business Services December 2011 - May 2012
Vertex Business Services 2009 - November 2011
Convergys Inc 2008 - 2009
Accenture June 1993 - June 2008
Skills
Program Management, Sales Force..., Customer Experience, Management Consulting, Call Center, Business Transformation, Outsourcing, BPO, Business Process..., PMO, Process Optimization, Business Process, Call Centers, Leadership, Change Management, Process Improvement, Strategy, Vendor Management, Sales Effectiveness, E-commerce, Telecommunications, Consulting, CRM, Project Planning, Offshoring, P&L Management, Project Management, Coaching
Education
University of California, Los Angeles 1989 — 1993
B.A., Economics
Liquid Analytics November 2011 - Present
Knight Capital Group April 2005 - November 2011
Convergys, Inc. August 2004 - April 2005
ConfigureCode, Inc. February 2003 - August 2004
Dulin Research Corporation May 2001 - July 2004
Baruch College, City University of New York September 2000 - March 2003
JPMorgan Chase June 2001 - December 2002
MediaServ, Inc November 2000 - May 2001
Proxicom, Inc. June 2000 - October 2000
IBM May 1998 - March 2000
Skills
Cassandra, Big Data, MapReduce, Mobile Applications, High Performance..., High Availability, Trading Systems, Analytics, Messaging, ActiveMQ, TIBCO Rendezvous, Java, SQL, Unix, Software Development, Linux, XML, Distributed Systems, Agile Methodologies, Spring, Cloud Computing, Lucene, Start-ups, Enterprise Software, Java Enterprise Edition, SOA, SDLC, Spring Framework
Education
New York University 2009 — 2009
Continuing and Professional Studies, Finance
New York University 2000 — 2004
Master of Science, Computer Science
Clarkson University 1996 — 2000
Bachelor of Science, Computer Science
James Madison High School 1994 — 1996
High School, Math, Computer Science
Kiev High School 173 1992 — 1994
High School, Physics, Math, Computer Science
Deloitte Consulting December 2012 - November 2014
Jacobs Technology May 2012 - December 2012
Deloitte Consulting September 2009 - May 2012
_ January 2009 - September 2009
Convergys Inc. January 2007 - December 2008
Convergys September 2004 - December 2006
The Abreon Group 2003 - 2004
Siebel Systems February 2000 - April 2003
Skills
Program Management, Business Analysis, Project Management, E-Learning, Training, Instructional Design, Change Management, Testing, Blended Learning, Management, Employee Training, Business Process, Software Project..., Requirements Analysis, Software Requirements, Public Sector, Training & Development, Team Leadership, Consulting, Employee Engagement, Strategy, Web-based Training, Process Improvement, Analysis, Management Consulting, Human Capital Management, Use Case Analysis, HR Transformation, Operations Management, Business Process..., CRM, Team Management, Onboarding, Software Documentation, Organizational..., Affordable Care Act, Mentoring
Education
Miami University
Bachelor of Science
Sunrun March 2015 - Present
Flurry, Inc. September 2013 - January 2015
Klout February 2013 - December 2014
Ticketfly August 2012 - August 2013
Linden Lab January 2010 - July 2012
Solexel, Inc. January 2008 - October 2009
Tellme Networks, Inc June 2001 - August 2007
Tellme, A Microsoft Subsidiary 2007 - 2007
XOR, Inc. 1999 - 2001
Convergys Inc. 1998 - 1999
Skills
Start-ups, Mergers, Business Development, Strategic Planning, Finance, Financial Modeling, Business Strategy, Operations Management, Budgets, SaaS, Mergers & Acquisitions, Strategy, Corporate Governance, Analysis, Management, Business Analysis, Risk Management, Corporate Finance, Accounting, Investments, Valuation, Private Equity, Venture Capital, Auditing, Due Diligence, Executive Management, Negotiation, IPO, Strategic Partnerships, Change Management, Financial Analysis, Corporate Development
Education
Harvard Business School 1988 — 1990
MBA, Business Administration and Management, General
University of Oregon 1980 — 1985
B.S., Accounting & General Science
Australia Move October 2010 - February 2013
Microsoft Corporation February 2010 - September 2010
Microsoft April 2007 - February 2010
Microsoft August 2005 - April 2007
Convergys, Inc. April 2005 - July 2005
CUNA Mutual Group May 2000 - April 2005
Education
University of Wisconsin-Madison 2000 — 2003
MBA, Business
Kalamazoo College 1991 — 1995
BA, English/Education
Universite de Caen 1994 — 1994
French language, culture and art
Convergys Inc. November 2014 - Present
Stream Global Services August 2010 - Present
The Mathworks Inc July 2005 - August 2010
Biogen Idec November 2003 - July 2005
Teradyne May 2001 - November 2003
DiaLogos 1999 - 2000
Polar Software Ltd 1998 - 1999
Skills
Data Warehousing, Open Source BI, Data Warehouse..., Business Intelligence, Data Modeling, ETL, Data Integration, SDLC, Unix Shell Scripting, Informatica, OLAP, Master Data Management, Analytics, Teradata, Analysis Services, PL/SQL, Dimensional Modeling, Databases, Business Objects, Relational Databases, Data Mining, Enterprise Architecture, SAS, SSIS, Data Quality, Integration, Data Analysis, Agile Methodologies, Oracle, T-SQL, Software Project..., Business Intelligence..., Data Marts, Dashboard, Systems Analysis, Microsoft SQL Server, Database Design, Software Development, Requirements Analysis, Business Analysis, Crystal Reports, Visio, Siebel, Requirements Gathering, Data Management, Data Migration, Data Governance, Unix, Database Administration, SSRS
Education
Anna University 1998 — 2000
M.S, Computer Applications
Calicut University
Bachelors, Mathematics
SAIC July 2013 - Present
Orlando Health October 2012 - July 2013
Orlando Health July 2011 - September 2012
NorthgateArinso June 2010 - July 2011
Convergys, Inc. January 2006 - May 2010
WinnDixie Stores, Inc 2001 - 2005
Walt Disney World November 1999 - November 2001
Scotty's, Inc. 1997 - 1999
City of Lakeland January 1996 - November 1997
Skills
SQR, PeopleCode, Process Scheduler, PeopleTools, Query, HRIS, Benefits, Compensation, Payroll, HR Solutions, Recruitment/Retention, Change Management, Process Engineering, Business Process..., Business Process Design, Business Process..., ERP, Time Management, SAP, IT Management, Functional Design, Functional..., Functional Analysis, Functional Management, Technical Design, Public Sector, IT Risk, IT Governance, Quality Assurance, Process Mapping, Lean Initiatives, Thought Leadership, Employee Benefits, PeopleSoft, Business Process, SAP HR, SDLC, Visio, Management, Human Resources, Governance
Education
Florida State University 1990 — 1994
Bachelors, Computer Science
Apple June 2014 - Present
Beats by Dr. Dre April 2014 - May 2014
Beats by Dr. Dre April 2013 - April 2014
Plummer Law Group, PC October 2007 - April 2013
Fox Law Group December 2009 - March 2011
NoMold Productions April 2007 - March 2011
Miscellaneyous Design January 1996 - October 2007
University of Kansas - IS-IT Department March 2004 - May 2007
Convergys, Inc. September 2001 - May 2003
Skills
Social Media, Microsoft Office, Public Speaking, Research, Editing, Blogging, Marketing, Office Management, Organization &..., Contract Administration, Redline, Microsoft Excel, Microsoft Word, Microsoft Outlook..., QuickBooks, Mac OS X, Computer Hardware, IT Administration, Google Drive, Graphic Design, Photoshop, Training, Facebook, Web Design, Legal Contract Review, Communication, Written Communication, Writing, Team Leadership, Diplomacy, Management Contracts, Customer Service, Social Networking, Project Management, Budgets, Networking
Education
University of Kansas 2003 — 2007
psychology and anthropology, cognitive psychology, medical anthropology
Fifth Third Bank February 2013 - Present
Fifth Third Bank October 2011 - February 2013
Partner Professional Staffing March 2011 - October 2011
Axcess Financial Services Inc. 2008 - 2009
Axcess Financial 2007 - 2008
Toyota Motor Manufacturing 2006 - 2006
Resolvit Resources 2005 - 2006
Convergys Inc 1998 - 2004
Cincinnati Bell Information Systems 1988 - 1998
Skills
Vendor Management, Process Improvement, Business Analysis, SDLC, Visio, Program Management, Requirements Gathering, Requirements Analysis, Software Project..., PMP, Project Portfolio..., Project Management, Project Planning, MS Project, Change Management, Agile Methodologies, IT Management, PMO, SharePoint, Software Documentation
Education
University of Cincinnati
BS, Electrical Engineering Technology
Time Warner Cable March 2012 - Present
Time Warner Cable May 2003 - March 2012
PDIS July 2002 - May 2003
Prasara Technologies July 1999 - June 2002
Convergys, Inc February 1998 - May 1999
Time Warner Cable Full Service Network October 1994 - October 1997
Givens Organization April 1988 - October 1994
Skills
VOD, Program Management, Cross-functional Team..., PMP, Television, Strategic Planning, Product Development, Vendor Management, Interactive TV, Product Management, Process Improvement, CRM, Project Management, Telecommunications, Broadband, IPTV, Strategy, Agile Methodologies, Management, Testing, Leadership, Software Development, E-commerce, Project Portfolio..., Mobile Devices, Integration, Wireless, Security, Team Management
Education
PMI 2011 — 2011
PMP Certification, Project Management
University of Central Florida 1990 — 1996
MBA, Business Administration
University of Michigan 1982 — 1986
BA, Economics
NetCracker Corporation May 2012 - Present
Convergys, Inc. 1990 - May 2012
Skills
Oracle SQL, PL/SQL, Unix, Perl, Linux, SQL, SQL Server, Database Administration, Databases, Database Design
Education
Patterson Technical College 1982 — 1984
Associates, Computer Science
Auburn University at Montgomery
Bachelors, Accounting
WhatIfSports.com June 2002 - Present
Digineer November 1998 - June 2002
Convergys, Inc. June 1996 - November 1998
Various July 1994 - May 1996
GE Aircraft Engines May 1989 - June 1994
Skills
C#, Microsoft SQL Server, ASP.NET, JavaScript, SQL, HTML, CSS, Web Development, Software Development, XML, AJAX, WebORB
Education
Miami University 1985 — 1989
BS, Applied Science
Actual Network Solutions January 2004 - Present
(Various Contracts) at Kaiser Permanente, Stanford Law School, Target, Disney, MLB, DoD August 2005 - May 2009
Taos Mountain, Inc. April 2007 - June 2007
Orlando Regional Healthcare System March 2007 - April 2007
Sprint/Nextel May 2006 - December 2006
Convergys, Inc. July 2004 - July 2005
Skills
Active Directory, Computer Hardware, Disaster Recovery, IT Service Management, ITIL, Operating Systems, SharePoint, Software Installation, Technical Support, Troubleshooting, Windows 7, Windows Server, XP, IT Management, Servers, System Administration, Vendor Management
Education
New Horizon Computer Learning Center 2003 — 2004
Certifications, MCSE (Win2K) and CompTIA A+
Cameron University 1995 — 1997
Computer Science/Mathematics
Ingenious Med July 2014 - Present
NetCracker Technology May 2012 - July 2014
Convergys, Inc. January 2009 - May 2012
Verisign Inc July 2000 - December 2008
DDB Consulting, Inc. May 1998 - July 2000
Quaker Chemical March 1987 - May 1998
Education
Armstrong State University
B.S., Computer Science
South Dakota School of Mines and Technology 1982 — 1984
Computer Science
Boeing October 2014 - Present
Alidyne January 2013 - October 2014
Convergys, Inc November 1998 - August 2012
Faneuil Group August 1997 - October 1998
CDI Services January 1995 - August 1997
Cybertech April 1994 - December 1994
Skills
Software Engineering, Agile Methodologies, Requirements Analysis, Software Documentation, C++, Testing, Software Installation, Configuration Management, Hardware, Linux, C++ STL, C++ Eigen Library
Education
Embry-Riddle Aeronautical University 2010 — 2012
Master's Degree, Software Engineering
Embry-Riddle Aeronautical University 1988 — 1993
Bachelor of Science, Aerospace Engineering
Charter Communications April 2011 - Present
Wells Fargo Advisors June 2010 - April 2011
Express Scripts June 2009 - December 2009
Mercy Health Plans July 2007 - October 2008
MasterCard December 2006 - July 2007
Mercy Health Plans March 2004 - December 2006
MasterCard June 2001 - March 2004
Convergys, Inc April 2000 - April 2001
Smurfit-Stone September 1999 - March 2000
Solutia, Inc. February 1998 - September 1999
Skills
Project Management
Education
SUNY Potsdam
Bachelor of Arts (BA), Computer Science
State University of New York College at Potsdam
BA, Computer Science
Greenberg Traurig, LLP Internal Technical Support for Insight and other clientsInsightJune 2010 - January 2015
PFI Tech – Dell at Honeywell June 2009 - October 2009
eTelecare Global Solutions March 2007 - April 2009
Time America, Inc August 2006 - January 2007
Pitney Bowes December 2004 - April 2006
VIACK Corp August 2003 - October 2004
Convergys, Inc July 1998 - July 2003
Opinion Research Corporation, International December 1994 - June 1998
Skills
Troubleshooting, Networking, Technical Support, Windows 7, Printers, Call Centers, Computer Hardware, Software Installation, Help Desk Support, Active Directory, Training, Operating Systems, AS400 system, IBM Mainframe, Lotus Notes, CompTIA A+ Certified..., HDI Support Center..., Windows..., Apple OSX/iOS, Office..., Active Directory..., Tier I/II Help Desk..., Root Cause Analysis, Internal & External..., Purchase Recommendations, End-user Training &..., Escalation Resolution, System Upgrades, Troubleshooting and..., Customer Advocacy, Norton Ghost, LANDesk, DellConnect, NetMeeting remote..., Join.Me remote desktop..., DellServ, HEAT, Remedy Ticketing System, Microsoft / DSN..., TriActive, VIA3 secure audio/video..., Goldmine, Fusion escalation, Siebel inventory, Google Android, NetMeeting/Join.ME..., Virtual Private..., LAN wiring and hubs, Custom built systems
Education
Kankakee Community College 1985 — 1988
Associate of Arts and Sciences (A.A.S.), Marketing/Management
Bradley-Bourbonnais Community High School 1972 — 1976
Diploma, Business
ON Semiconductor July 2006 - Present
Convergys Inc. 2001 - 2006
Amazing Outdoors 2000 - 2001
Teltrust Inc. 1995 - 2000
Skills
Process Improvement, Six Sigma, Semiconductors, Cross-functional Team..., Project Management, Manufacturing, Operations Management, Microsoft Excel, Editorial, Proofreading, Technical Writing, Product Management, Program Management, Supply Chain, Lean Manufacturing, Supply Chain Management
Education
Idaho State University 2001 — 2009
B.A., English
New Flyer Industries April 2004 - Present
Nova 3 Engineering January 1999 - January 2003
Convergys Inc January 1998 - January 1999
Skills
Flexible Working, quick learner, teamplayer, Value Stream Mapping, Supply Chain Management, Human Resources, Operations Management, Leadership, Vendor Managed Inventory, Materials Management, Purchasing, Supplier Evaluation, Contract Management, Lean Manufacturing, Cross-functional Team..., Root Cause Analysis, Logistics, Negotiation, Kanban, Six Sigma, Teamwork, Microsoft Word, Oracle, Databases, Fast Learner, MRP, Manufacturing, Process Improvement, Contract Negotiation, Customer Service, Software Documentation, Inventory Control, Team Building, 5S, Project Planning, Manufacturing Operations, Budgets, Product Development, Strategic Planning, Supplier Development, RFQ, Forecasting, Automotive, Microsoft Office, Inventory Management, Change Management, Pricing, Team Leadership, ISO, Production Planning
Education
University of Manitoba 2009 — 2010
Certificate in Purchasing
University of Manitoba 2009 — 2010
Certificate in Purchasing
University of Manitoba 2009 — 2010
Certificate in Purchasing
Herzing Career College 1997 — 1997
Administrative Assistant
Pierre Radisson Collegiate 1992 — 1994
High School Diploma
Coca-Cola Refreshments March 2013 - Present
The Hillman Group February 2012 - March 2013
Mubea North America Inc January 2011 - February 2012
Convergys Inc May 2010 - November 2010
Coney Island Amusement Park June 2007 - August 2008
Ohio State University Campus Dining Services October 2007 - March 2008
Skills
Process Scheduler, Purchasing, Shipping, Inventory Management, MRP, Customer Service, Materials Management, Inventory Control, Microsoft Excel, Supply Chain Management, Supply Chain, Project Planning, Microsoft Office, Lean Manufacturing, Microsoft Word, PowerPoint, Six Sigma, Supply Management, Forecasting, Logistics, Process Improvement, Transportation, Supply Chain..., Manufacturing, Warehouse Management, Continuous Improvement, Management, Cross-functional Team..., ERP, Procurement, Demand Planning, Training, Warehousing
Education
The Ohio State University 2007 — 2010
Bachelor of Arts, Economics
The Summit Country Day School 1997 — 2006
High School Diploma
Reed College
Reed College
Reed College
Reed College
Linked Lakes Corp December 2010 - Present
RDA Corporation October 2010 - December 2010
Evolvent Technologies Inc September 2009 - October 2010
Convergenz February 2009 - September 2009
EMC2 Corp December 2007 - January 2009
Convergys Inc July 2006 - December 2007
MicroStrategy Inc January 1999 - July 2006
Inventec Corp. Ltd July 1994 - July 1995
Jinshan Electrical Corp August 1991 - June 1994
Skills
Content Management..., .NET, Printing, Java, Agile Methodologies, Software Development, Java Enterprise Edition, Tomcat, SOAP, Oracle, SharePoint, Enterprise Software, Distributed Systems, Architectures, Weblogic, C++
Education
The University of Texas at Austin 1995 — 1998
M.S, Computer Science
University of Science and Technology of China 1986 — 1991
B.S, Modern Physics
Command Center April 2014 - Present
Employment Plus March 2011 - January 2014
Convergys December 2007 - March 2011
Convergys Inc December 2007 - March 2011
DBS Corporation June 2005 - December 2007
AmSouth Bank July 2004 - June 2005
Sir Goony’s Golf March 1998 - May 2004
Skills
Recruiting, Employee Relations, Internet Recruiting, Staffing Services, Temporary Staffing, Cold Calling, Job Fairs, Applicant Tracking..., Talent Acquisition, Candidate Generation, Screening, Onboarding, Sourcing, Talent Management, Permanent Placement, Human Resources, Background Checks, New Hire Orientations, Hiring, Interviews, Training, Temporary Placement
Education
Chattanooga State Community College 2012 — 2014
Associate of Science (A.S.), Business Administration and Management, General
Chattanooga State Technical Community College 2000 — 2005
AAS
Brainerd High School 1996 — 2000
High School Diploma
Inner City Ministries June 2014 - Present
Convergys Inc December 2013 - Present
cyndisthisandthat July 2011 - Present
Cyndi's desktop publishing September 2008 - July 2010
Skills
Social Media, Merchandising, Marketing, Sales Management, Marketing Strategy, Team Building, Strategic Planning, Social Media Marketing, Coaching, Photoshop, Fashion, Customer Service, Sales, Social Networking, Retail, Management, Microsoft Office, Networking, Leadership, Inventory Management, Training, Negotiation, Operations Management, Event Planning, Public Speaking, Time Management, Event Management, Business Planning, Budgets, Contract Negotiation, New Business Development, Start-ups, Microsoft Excel, Microsoft Word, Team Leadership, PowerPoint, Research, Customer Satisfaction, Advertising
Education
University of Phoenix 2012 — 2015
Associate’s Degree, Computer Programming, Specific Applications, Graduated
Grandview Heights High School 1972 — 1976
high school diaploma, business, English
Tennessee Valley Authority March 2012 - Present
Bartlett Nuclear Inc January 2011 - October 2011
Convergys Inc August 2010 - February 2011
Bartlett Nuclear 2011 - 2011
Browns Ferry Nuclear Power Plant March 2010 - April 2010
Sequoyah Nuclear Power Plant October 2009 - November 2009
Canebrake Golf Club August 2007 - August 2008
Skills
Customer Service, Software Documentation, Health Physics, Customer Satisfaction
Education
Chattanooga State Community College 2009 — 2011
Associate of Applied Science, Engineering Technology
Tenessee Temple Univerisity 2008 — 2009
Business
oLink January 2011 - Present
InnoSource August 2007 - April 2010
Innosource, Inc August 2007 - April 2010
Convergys Inc August 2004 - February 2006
Convergys November 2002 - February 2006
Skills
HTML5, CSS3, JavaScript, Prototype, jQuery, JSON, AJAX, PHP, SQL, Database Design, Database Development, Database Administration, Python, Java, JavaBeans, VB.NET, Visual Basic, Windows Server, Linux Server
Education
ITT Technical Institute-Strongsville 2010 — 2013
Associate of Science (A.S.), Software Development Technology
Twinsburg High School