DecisionOne Company
Industry: IT service management company
DescriptionHeadquarters: Pennsylvania, United States Founded: 1958 Parent organization: D1 Holdings, LLC
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DecisionOne Employees
True Group LLC April 2015 - Present
Accenture June 2011 - January 2015
Robert Half Technology 2011 - 2011
The Home Depot 2004 - 2008
Fidelity Investments (Chicago Title and Trust) 2000 - 2002
DecisionOne 1995 - 2002
Skills
Recruiting, SQL, Training, Data Analysis, Visio, Project Management, Program Management, Vendor Management, Process Improvement, Business Analysis, SharePoint, Windows Server, Security, Network Security, Operating Systems, Management, VMware, Microsoft SQL Server, Microsoft Office, Testing
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MISM, Information Systems Security
DeVry University 2007 — 2009
BS, Technical Management BIS
D1 August 1979 - Present
Decisionone August 1979 - Present
Decisionone August 1979 - Present
Skills
Microsoft Office, Sales Management, Account Management, Product Management, Solution Selling, New Business Development, Windows, Cloud Computing, Project Management
Education
Gateway Technical College 1976 — 1978
Associate Degree, Computer Science
DecisionOne January 2013 - Present
Vitera Healthcare Solutions September 2011 - January 2013
Sage Healthcare Division 2006 - September 2011
Emdeon Practice Services 2005 - 2006
Skills
Help Desk Support, Operating Systems, Servers, Troubleshooting, Hardware, Printers, Testing, TCP/IP, Software Documentation, Windows Server, Computer Hardware, Active Directory, Unix, Technical Support, Linux, Software Installation, Wireless Networking, VMware, HP, Cisco Technologies, Disaster Recovery, XP, A+ Certified, Windows 7, Microsoft Exchange, Security, Routers, Network Administration, Switches, DNS, VPN, System Deployment, Red Hat Linux, Citrix, Virtualization, LAN-WAN, VoIP, Antivirus, Network Security, Networking, Cisco IOS, Backup Exec, Firewalls, Norton Ghost, Storage Area Networks, Remote Desktop, Laptops, BMC Remedy
Education
Control Data Institute 1980 — 1981
Cert Computer Technology, Computer Technology
Contra Costa College 1977 — 1980
Electrical and Electronics Engineering
Perficient November 2014 - Present
Capella University February 2013 - October 2014
Orange Business Services July 2010 - July 2011
Orange Business Services May 2007 - July 2010
Open Systems International January 2006 - May 2007
JPMORGAN CAPITAL CORPORATION July 2003 - June 2005
JPMORGAN CAPITAL CORPORATION December 2002 - July 2003
Client Logic September 2000 - July 2001
DecisionOne July 1999 - September 2000
DECISIONONE CORPORATION October 1998 - July 1999
Skills
Project Management, PMP, Program Management, Telecommunications, Vendor Management, Project Portfolio..., Management, Business Process, Project Planning, PMO, Team Building, CRM, Leadership, Integration, SharePoint
Education
DePaul University 2001 — 2005
Bachelor of Arts (B.A.), Sociology
Joen Snyder O'Neal A guiding Teacher at Compassionate Ocean Dharma Center
3M Cogent Inc. August 2012 - Present
3M Cogent Inc. July 2011 - August 2012
DecisionOne June 2006 - July 2011
Sentry Control Systems August 2004 - June 2006
DecisionOne June 2002 - July 2004
United States Navy September 1997 - September 2000
Skills
Lean Six Sigma Green..., Process Improvement, Troubleshooting, Engineering, Customer Service, Security, Analysis, Product Management, Integration, Hardware, Project Management, Team Building, Cross-functional Team..., Project Planning, Operations Management, Team Leadership, Windows, Sales, Databases, Product Development, Software Installation, Testing, Program Management
Education
Devry University 2009 — 2011
Bachelor, Technical Management
Heald College 2000 — 2002
Associate, Electronic Technology
DecisionOne July 2007 - Present
Lifestyle Family Fitness January 2007 - July 2007
Blockbuster October 2003 - December 2006
Interstate All Battery Center Franchising June 2001 - June 2003
Gap Inc. June 2000 - June 2001
Merck June 1997 - January 2000
McDonald's Corporation June 1996 - March 1997
Skills
Microsoft Excel, Microsoft Word, Software Project..., PowerPoint, Access, Crystal Reports, HTML, Photoshop, Flash, Visual Basic, 3D Studio Max, Maya, Telnet, DOS, Windows 7, Windows XP Pro, Windows 3.1, Poser, Painting, Drawing, Screenwriting, Acting, Trombone, Music Theory, Music Education, Musicians, Quality Assurance, Audacity, Wrestling, Baseball, Coaching Baseball, Customer Service, Janitorial, Video Games, Corel Painter, Muay Thai, Medical Terminology, Psychology, Reverse Logistics
Education
Columbus State Community College 2012 — 2013
N/A, Game and Interactive Media Design, 3.9
Franklin Heights High School 1993 — 1997
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 2.7
Teleperformance August 2013 - Present
Alorica August 2011 - July 2013
Sitel October 2000 - August 2011
ClientLogic (now Sitel) October 2000 - 2007
DecisionOne March 1998 - October 2000
QuickStart Technologies March 1993 - March 1998
Skills
Business Development, Product Management, Outsourcing, Marketing Strategy, Leadership, CRM, Strategic Planning, Business Intelligence, Sales, BPO, Corporate Communications, Call Center, Executive Management, Lead Generation, Offshoring, Demand Generation, Media Relations
Education
University of Louisiana at Monroe 1990 — 1993
MBA
Delhi University 1987 — 1990
Bachelor of Science
Modern School 1980 — 1987
CLEAResult November 2012 - Present
Cummins Inc June 2011 - August 2012
Mac Tools 2004 - 2010
Bry-Air Inc. 2002 - 2004
DecisionOne 2001 - 2002
Lucent Technologies January 1999 - January 2001
Lucent Technologies January 1996 - January 1999
Lucent Technologies January 1993 - January 1996
AT&T January 1990 - January 1993
Skills
Kaizen Facilitation, Six Sigma, TQM, Lean Tools, Supplier Quality..., New Program Development, Project Management, MS Project, Strategic Planning, Business Process..., 5s, Iso 9000, TS16949, Workforce Management, Balanced Scorecard, CAPA, Minitab, Visio, Process Improvement, Quality Management, Introducing New Products, 5S, Kaizen, Product Development, Continuous Improvement, PPAP, Value Stream Mapping, Training, Supplier Quality, Cross-functional Team..., Supply Chain Management, Vendor Management, Supply Chain, SPC, Manufacturing, Program Management, Engineering, Quality System, Lean Manufacturing, Quality Control, Team Building, Leadership, Strategy, Product Management, APQP, Root Cause Analysis, Purchasing, Process Engineering, DMAIC, Quality Assurance
Education
Cuyahoga Community College
Franklin University
BS, Process Management
Vincennes University
AS, Mechanical Drafting Technology
DecisionOne June 2007 - Present
Skills
Computer Hardware, Troubleshooting, Active Directory, Technical Support, Customer Service, Software Installation, Windows XP, Servers
Education
Delaware State University 1997 — 2002
Bachelor of Science (BS), Computer Science
Dell SecureWorks October 2014 - Present
Northeastern Illinois University August 2010 - Present
Trustwave June 2012 - October 2014
SecureWorks February 2011 - May 2012
Northeastern Illinois University August 2008 - May 2010
DecisionOne 2004 - 2007
Aksys, Ltd. 2003 - 2004
United States Air Force April 1997 - April 2003
Skills
Penetration Testing, Network Security, Troubleshooting, Security, OS X, Computer Security, IDS, Vulnerability Assessment, Intrusion Detection, Linux, Information Security, Unix, Information Security..., Networking, Web Application Security, TCP/IP, VPN, Firewalls
Education
Northeastern Illinois University 2008 — 2010
B.S., Computer Science
Harper College 2007 — 2008
AA, General
Community College of the Air Force 1996 — 2001
A.A.S., Electronic Systems Technology
DecisionOne 1993 - Present
Skills
Servers, Active Directory, Windows Server, Troubleshooting, Data Center, Operating Systems, Virtualization, Disaster Recovery, Hardware, Storage, Windows XP, Technical Support, TCP/IP, Windows 7
Education
CUNY New York City College of Technology 1989 — 1991
HS of Telecommunications Arts & Technology 1985 — 1989
DecisionOne December 1995 - January 2012
Skills
Microsoft SQL Server, Windows Server, SQL, Active Directory, Servers, Disaster Recovery, Databases, Software Documentation, Data Center, Program Management
Education
Eastern University
Bachelor of Arts
The CE Shop, Inc. February 2014 - Present
DecisionOne October 2011 - February 2014
DecisionOne February 2001 - October 2011
Circuit City September 1997 - February 2001
US Army August 1990 - January 1995
Skills
Windows 7, Windows 95, JavaScript, MySQL, TCP/IP, Laptops, Troubleshooting, Computer Hardware, Active Directory, Windows XP Pro, Windows NT, Microsoft Windows 98, Server 2000-2008, PHP4/5, HTML, ASP.NET, C# 4.0, Flash, VB.NET, VBScript, Batch Processing, SQL, CSS3, CSS Javascript, ActionScript, Access, Serial Communications, Help Desk Support, Windows 3.x, Wireless Networking, Technical Support, HP, Operating Systems, Windows, Hardware, Servers, Information Technology, Windows Server, CSS, PHP, Windows XP
Education
Regis University 2006 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer Science, 3.707
Community College of Aurora 2002 — 2004
Associate of Science (A.S.), Computer Information Services, 3.93
Kelly Services January 2014 - Present
DecisionOne January 2013 - December 2013
Integrated Data Storage July 2012 - December 2012
Brooksource August 2007 - July 2012
Taproot Foundation October 2010 - 2011
Skills
Management, Recruiters, Networking, Business Development, Sales, Recruiting, Sourcing, Process Improvement, Human Resources, Telecommunications, Project Management, Cold Calling, Data Center, Team Leadership, Interviews, SDLC, CRM, Vendor Management
Education
Indiana University Bloomington 2003 — 2007
21st Century Oncology November 2013 - Present
Oncure Medical Corp September 2007 - November 2013
Numara Software March 2007 - September 2007
Prudential Palms Realty December 2004 - February 2007
Jackson Hewitt Tax Service Inc. October 2002 - December 2004
Inflow.com 2000 - 2001
eoTek 1997 - 1999
DecisionOne 1994 - 1997
Amoco Mid-Continent Business Unit 1993 - 1994
Motorola Solutions 1990 - 1992
Skills
Team Leadership, Healthcare, Project Management, Data Analysis, SharePoint, Budgets, Training, Leadership Development, Public Speaking, Process Improvement, Strategic Planning, Microsoft Office, Active Directory, Healthcare Information..., Software Documentation, Vendor Management, Windows Server, Networking, Troubleshooting, Network Administration
Education
Florida State University
University of Northern Colorado
Sibcy Cline Realtors October 2013 - Present
Cornerstone Services Inc July 2007 - September 2014
Fidelity Mortgage Marketing Division December 2004 - July 2007
Decisionone August 2001 - January 2004
Skills
Real Estate, Sellers, Relocation, First Time Home Buyers, Buyer Representation, condos, Foreclosures, Single Family Homes, Residential Homes, New Home Sales, Listings, Buyers, Real Property
Education
Hondros College of Business
Real Estate
University of Ghana 1982 — 1986
Bachelor of Science (BSc), Business Administration and Management, General
Nestlé Waters North America 2005 - Present
DecisionOne May 1998 - March 2003
Medtronic December 1995 - May 1998
MM Plastics 1989 - 1995
Skills
FMCG, Food, Supply Chain, Food Safety, HACCP, Food Industry, Forecasting, Supply Chain Management, SAP, Food Service, Continuous Improvement, Inventory Management, Process Improvement, Management, Logistics, Lean Manufacturing, Materials Management, Purchasing, Operations Management
Education
Grand Rapids Community College 2000 — 2002
Davenport University 1998 — 1999
DecisionOne August 2015 - Present
Seeking New Opportunities in Information Technology Positions July 2014 - Present
Substitute Teacher Service February 2014 - Present
Neighbor to Neighbor CDC November 2013 - Present
Scott Jones May 2005 - Present
Source One Technical Solutions August 2015 - August 2015
Chester Fine Arts Center East February 2014 - March 2015
Ocwen Financial Solutions Pvt. Ltd. - APAC 2015 - 2015
Nonprofit Technology Recources January 2014 - March 2014
Universal Companies August 2012 - June 2013
Skills
CompTIA A+, Network Configuration, Linux Desktop, Computer Repair, Computer Network..., Computer Hardware, PC networking, Help Desk Support, Command Prompt, PC building, Microsoft Office, Mac & PC platforms, Virtual PC, iOS, Android, Finale, Music Technology, Presentations, Coordinator, Coaching, Music History, Saxophone, Composition, Instrumental Music, Curriculum Design, Singing, Recording, Music Composition, Music Performance, Brass, Choral Conducting, Music Education, Ensemble, Orchestration, Instrumental Music..., Vocal, Vocal Music, Music Composer, Music Arranger, Music Transcription, Project Management, Accompaniment, Marching, Trumpet, Trombone, Contemporary Music, Flute, Orchestral Music, Sight Reading, Church Music
Education
Delaware County Community College 2014 — 2014
A+ Certification, Information Technology, A+
The University of North Dakota 2011 — 2011
Education, B (3.0)
Gratz College 2002 — 2004
Education, A (4.0)
The University of the Arts 2001 — 2004
Music Teacher Education, A (4.0)
Villanova University 2000 — 2000
Bachelor of Science (B.S.), Music Education, A
West Chester University of Pennsylvania 1990 — 1994
B.S., Music Education, 3.0 G.P.A.
East Stroudsburg High School 1986 — 1990
High School Diploma, Not applicable
Wallace Weihe & Associates, LLC June 2012 - Present
Georgia Perimeter College February 2008 - June 2012
Caliper Corp February 2007 - February 2008
IBM April 1998 - February 2007
Amdahl/Fujitsu March 1996 - April 1998
DecisionOne March 1995 - March 1996
Bell Atlantic Business Systems Services March 1993 - March 1995
KnowledgeWare March 1990 - March 1993
DataCard Services Co. November 1987 - March 1990
Control Data Corporation July 1980 - November 1987
Skills
Team Leadership, Problem Solving, Organizational..., Start-ups, Account Management, Team Building, Sales Leadershi, Customer Service, Leadership Development, Cross-functional Team..., Performance Measurement, Sales, Training, Program Management, Strategy, Sales Management, Leadership, Management, Coaching, Business Development, Sales Operations, Marketing, Management Consulting, Salesforce Training, Business Strategy, New Business Development, Consulting, Performance Management, Marketing Strategy, Change Management, Human Resources, Selling, Executive Management, Entrepreneurship, Sales Process, Time Management, Team Management, Business Planning, Executive Coaching, Process Improvement, CRM, Project Management, Strategic Partnerships, Contract Negotiation, Operations Management, Analysis, Business Process, Negotiation, Business Process..., Recruiting
Education
Gustavus Adolphus College
BS, Business Admin
Gallus BioPharmaceuticals April 2012 - Present
Nordyne December 1999 - March 2012
Intergraph January 1996 - December 1999
DecisionOne September 1993 - December 1995
Advanced Technology Services August 1992 - August 1993
US Army January 1986 - December 1989
Skills
MCSE, MCP+Internet, Citrix, SQL Server, Windows Azure, US Army, Virtualization, Disaster Recovery, Hardware, Servers, Security, Operating Systems, Active Directory, SharePoint, VDI, Data Center, System Administration, Firewalls, Cisco, Cloud Computing, Storage, Windows Server, VMware, Windows Server 2008, Hyper-V, Vendor Management, Citrix Metaframe, VoIP, Microsoft SQL Server, Capital Budgeting, Project Planning, SAP ERP, Strategic Planning, Cisco Technologies, Networking, Troubleshooting, Project Management, Windows 7, Information Technology, Microsoft Technologies, WAN, Databases, IT Management, Enterprise Software, Infrastructure, Testing, Microsoft Exchange, Microsoft Certified..., Software Development, CRM
Education
Columbia College 2007 — 2010
Bachelor of Science Computer Information Systems, Computer Information Systems
ITT Technical Institute
AS EET, Electronic Engineering Technology
N/A May 2012 - Present
Oracle December 2010 - December 2011
DecisionOne July 2000 - December 2010
Vanstar / Inacom 1997 - 2000
Skills
A+ Certified, Solaris, Sun Certified Systems..., Solaris Volume Manager, Veritas Volume Manager, Printers, Windows XP Professional, Windows 7, TCP/IP, Network + Certified, Storage Systems, HP Servers, IBM Servers, Windows Server 2008, DHCP, NAT, BGPv4
Education
DeVry University-Georgia 1984 — 1986
Associates Degree, Electronics Technology
Signature Technology Group February 2008 - Present
Oce April 2003 - December 2007
DecisionOne October 1987 - November 2003
Skills
Microsoft Office, Power Supplies, CCNA course
Education
Humphreys College 1965 — 1965
College Credits, Electronics
AT&T September 2010 - Present
AT&T March 2000 - September 2010
MCI Worldcom November 1998 - March 2000
DecisionOne January 1998 - November 1998
Inacom, Rental Division February 1996 - January 1998
Skills
Cloud Computing, Strategic Partnerships, Customer Satisfaction, Managed Services, Telecommunications, Unified Communications, Mobile, Solution Selling, VoIP, Consultative Selling, WAN, Hosting, Ethernet, IP, Wireless, Direct Sales, Security, MPLS, Customer Relations, Network Security, SaaS, SIP, CRM, Networking, Sales Operations, Selling, Account Management
Education
Illinois State University
Bachelor of Science, Psychology
CapitalOne September 2010 - Present
Allpoints / HoVA January 2002 - Present
Morton Buildings, Inc. September 2003 - September 2010
Sphinx Research Group 1999 - 2001
DecisionOne 1996 - 1999
Bell Atlantic BSS 1993 - 1996
DEC 1983 - 1993
Sun Electric 1980 - 1983
Skills
Sales, Agile & Waterfall..., Scrum, FAA Licensed Pilot, IT Service Management, IT Strategy, IT Infrastructure..., Team Leadership, Information Security..., Release Management, ITIL Service Strategy, Change Management, Process Automation, Servers, Midrange, CRM, Commercial Aviation, Client Relations Skills, Manage Client..., Customer Engagement, Requirements Management, RFP Design, Service Level Agreements, Project Planning, Operating Budgets, Operations Management, Sales Operations, Sales Management, Building Codes, Contract Negotiation, Project Management, Flights, Automotive
Education
Penn State at Great Valley 1994 — 1996
Cornell University 1987 — 1989
Kronos 2015 - Present
eLoyalty, a TeleTech Company October 2014 - March 2015
Interactive Intelligence January 2014 - October 2014
Interactive Intelligence December 2011 - January 2014
Interactive Intelligence August 2011 - December 2011
Alcatel-Lucent/Genesys 2007 - 2011
Genesys January 2004 - March 2007
Genesys February 2000 - January 2004
Intek Information Systems April 1999 - February 2000
DecisionOne April 1997 - April 1999
Education
Fort Hays State University 1992 — 1994
Ferris State University 1988 — 1990
Visual Communications
Central Ohio Transit Authority May 2012 - Present
Dynamic Farm January 2000 - Present
Battelle August 2002 - May 2012
SIG Combibloc April 2001 - January 2002
DecisionOne 1996 - 2001
Skills
Microsoft Office, Research, Employee Relations, Access, Process Improvement, Project Management, System Administration, Leadership Development, Outlook, Public Relations, Quality Assurance, Technical Writing, Event Management, Analysis, Customer Service, Visio, Program Management, Social Media Marketing, Recruiting, Government, Project Planning, Marketing Communications, Editing, Nonprofits, Software Documentation, Training, Data Analysis, Strategic Planning, Budgets, Microsoft Excel, Administrative..., Proposal Writing, Event Planning, Microsoft Word, Organizational..., PowerPoint, Policy, Social Media, Leadership, Team Leadership, Team Building, Management, Change Management, Public Speaking, SharePoint
Education
Franklin University 2002 — 2010
Kole's Kreations March 2004 - Present
DecisionOne November 2008 - September 2012
Accenture March 2008 - October 2008
Whiterock Networks February 2006 - June 2006
Allegiance Telecom/XO Communications March 2000 - February 2006
Skills
Computer Science, Printer Support, Network Engineering, Microsoft Office, Communication, Pdf, Switches, Help Desk Support, Cisco Technologies, Printers, Troubleshooting
Education
ITT Technical Institute-Richardson 2003 — 2005
Associate's degree, Computer Science & Engineering, 3.4
El Centro College 1996 — 1997
Mitchell B. Gerson, Esquire 1996 - Present
Actors NET of Bucks County 2005 - 2010
Groen Laveson Goldberg & Rubenstone 1990 - 1996
Blank Rome LLP 1988 - 1990
DecisionOne 1985 - 1988
Skills
Business Transactions, Corporate Law, Litigation, Legal Writing, Intellectual Property, Legal Research, Mediation, Appeals, Competition Law, Mergers & Acquisitions, Business Litigation, Commercial Real Estate, Due Diligence, Legal Assistance, Trusts, Real Estate Transactions, Management, Employment Law, Copyright Law, Estate Planning, Powers of Attorney, Negotiation, Finance, Real Estate, Wills, Leases, Contract Management, Arbitration, Trademarks, Trade Secrets, Legal Advice, Litigation Management, Alternative Dispute..., Human Resources
Education
Georgetown University Law Center 1973 — 1976
J.D.
Temple University 1969 — 1973
B.A., Political Science
Time Warner Cable Business Class May 2012 - Present
Franklin University 2005 - Present
LEAD Professionals November 2003 - Present
DecisionOne May 2010 - July 2011
Resource Associates Corp 2003 - December 2010
Agilent Technologies 2000 - 2002
Hewlett-Packard Company June 1977 - October 2000
Skills
Strategic Planning, Business Coaching, Personal Development, Organization, Individual Counselling, Staff Development, Coaching, Leadership Development, Team Building, Training, Public Speaking, Business Development, Executive Development, Career Counseling, Networking, Recruiting, Sales, Management, CRM, Start-ups, Strategy, Workshop Facilitation, Marketing, Small Business, Leadership, Program Management, Teaching, Organizational..., Social Networking, Organizational..., Selling, Emotional Intelligence, Executive Coaching, Business Strategy, Entrepreneurship, Time Management, Management Consulting, Fundraising, Employee Benefits, Sales Operations, Nonprofits, Consulting
Education
Fielding Graduate University 2000 — 2001
MS, Human Development
Fielding Graduate University 1997 — 1998
MS, Organizational Design and Effectiveness
Michigan Technological University 1973 — 1977
BS, Electrical Engineering
BasementSoul Media, LLC January 2009 - Present
Turner Broadcasting System, Inc. September 2005 - April 2009
Georgia State University College of Law January 2004 - September 2005
WebMD January 2003 - January 2004
DeepFuse Media, LLC January 1999 - January 2003
MediaMetrix/RelevantKnowledge January 1997 - January 1999
DecisionOne January 1996 - January 1997
OnMic Productions January 1993 - January 1996
WANM / WAMF / WHBX / WHBT / WIQI January 1983 - January 1993
Skills
Production, Quality Assurance, CMS, Promotions, Requirements Analysis, Team Building, Process Improvement, Change Management, Product Development, Radio, Music, Product Strategy, Analytics, SMO, Strategic Planning, Product Design, SEO, Online Marketing, Web Analytics, Program Management, Social Media Marketing, Business Analysis, Project Management, CSS, Product Management, HTML, JavaScript, Broadcast, Management, New Media, Video, Digital Media, Web Development, Social Networking, Sound, Integration, Social Media, Advertising, Project Planning, Mobile Devices, Google Analytics, Software Documentation, Content Management, Salesforce.com, E-commerce, Dreamweaver, Analysis, Entrepreneurship, Access, Networking
Education
Georgia State University 1996 — 1999
Bachelor of Business Administration, Management; International Management
Florida Agricultural and Mechanical University 1983 — 1987
Mechanical Engineering
Keane Group October 2014 - Present
Cerberus Capital Management Operations April 2001 - Present
JM Shaw Consulting, LLC January 2004 - December 2009
Talecris Plasma Resources June 2006 - December 2006
DecisionOne 2005 - 2006
International FiberCom, Inc. / General Fiber Communications, Inc. 2002 - 2003
Rosenbluth 1998 - 2001
Rosenbluth International 1998 - 1999
IMS Health 1997 - 1998
Boston Consulting Group 1996 - 1996
Skills
Private Equity, Logistics Management, Supply Chain Management, Due Diligence, Strategic Planning, Restructuring, Mergers, Leadership, Finance, Cross-functional Team..., Management Consulting, Business Development, Business Process..., Acquisition Integration, Process Improvement, International Business, Mergers & Acquisitions, Strategy, Divestitures, Portfolio Management, M&A experience, Business Planning, Start-ups, Investments, Business Strategy, Financial Modeling, Competitive Analysis, Integration, Outsourcing, Analysis, Operations Management, Executive Management, Investment Banking, Turn Around Management, Corporate Development, Venture Capital, Valuation, P&L Management, Entrepreneurship, Acquisitions, Corporate Finance, Management
Education
Harvard Business School 1995 — 1997
MBA, Business
Harvard College 1987 — 1991
AB, History and Science
Mancos High School 1983 — 1987
DecisionOne April 2012 - Present
United Airlines April 2012 - Present
Mattress Firm September 2011 - October 2011
Hewlett Packard April 2011 - August 2011
and Boys Prep Academy May 2003 - June 2010
University of Pennsylvania December 2002 - March 2003
Mellon Site Services September 2002 - November 2002
LOWES August 2001 - August 2002
Skills
Data Entry, A+ Certified, MCSE, Network +, MCP, Server +, Desktop Support, Software Installation, Windows 7, Printers, Active Directory, Operating Systems, Servers, Outlook, Windows, DHCP, Computer Hardware, XP, Troubleshooting, Laptops, Network Administration, System Administration, Windows Server 2003, Computer Repair, Hardware, Remedy, MS Office Suite, VMware, Windows Server, Citrix, TCP/IP, MCITP, DNS, Microsoft Office, Microsoft Certified..., Technical Support, Windows XP, Networking, BMC Remedy, Microsoft Exchange, CompTIA, CompTIA Network+
Education
Labsim Testout Online Labs 2009 — 2012
A+ Certification, MCP Certification
Business School 2002 — 2002
DATA ENTRY CERTIFICATE, Computer Applications/Office Technology
Berkeley Computer Training 2001 — 2002
A+ Certification, MCP Certification
CITE Business School 2000 — 2001
Certifications, Computer Applications/Office Technology
Community College of Philadelphia 2000 — 2001
Associates, General Studies
Girls and Boys Prep Academy 1995 — 2000
High School Diploma, General Studies
Hitachi Data Systems April 2004 - Present
DecisionOne August 1997 - April 2004
Hartford Computer Group August 1993 - August 1997
Bell Atlantic Business Systems Services March 1987 - August 1993
Skills
Hardware, Project Planning, Process Scheduler, Virtualization, Troubleshooting, Customer Support, Customer Engagement, Communication, Analytical Skills, Applications, Leadership, Management, CRM, Customer Service, Enterprise Storage, Operations Management, Project Management, Quality Assurance, SAN, Sales, Sales Operations, Storage, Storage Area Networks, Storage Virtualization, System Administration, Technical Support, Time Management, Enterprise Software, NAS, Fibre Channel, Professional Services, Disaster Recovery, Brocade, HP
Education
Liberty University 2008 — 2009
MSM, Business Management
Colorado Technical University 2006 — 2007
BSBA, Business Management
DecisionOne December 2008 - Present
Wyeth Pharm March 1986 - December 2004
Skills
Accounts Receivable, Account Reconciliation, Credit, Financial Risk, Team Leadership, Collections, Invoicing, General Ledger, Accounting, Process Improvement, Microsoft Excel, Customer Service, Cross-functional Team..., Event Planning, Non- Profit Fund Raising
Education
Immaculata University
Finance
Quest Diagnostics June 2011 - Present
iSpire Group January 2011 - Present
AstraZeneca November 2007 - October 2010
AstraZeneca August 2005 - November 2007
AstraZeneca February 2001 - August 2005
Rhone-Poulenc Rorer 1996 - 2000
DecisionOne April 1994 - March 1996
AT&T 1990 - 1994
Skills
Change Management, Strategy, Talent Management, Project Management, Shared Services, Management Consulting, Strategic Sourcing, Management, Organizational Design, Leadership, CRM, Cross-functional Team..., Integration, Strategic Partnerships, Employee Engagement, Project Planning, IT Strategy, Organizational..., Sales Operations, Human Resources, Organizational Structure, Budgets, Vendor Management, Outsourcing, Large Scale Change...
Education
Immaculata University
BA, Mathemathics & Computer Science
SAP March 2012 - Present
SEI November 2010 - March 2012
DecisionOne November 2009 - November 2010
Micro Center October 2008 - January 2010
YMCA of May 2008 - June 2008
Skills
VPN, Active Directory, Microsoft Exchange, Cisco Technologies, TCP/IP, Technical Support, Troubleshooting, CCNA, Blackberry Enterprise..., Citrix, Networking, Help Desk Support, Computer Hardware, Security, OSPF, Executive Support, Apple OS, Laptops, Blackberry, SharePoint, System Deployment, Printers, Windows 7, Windows XP, Cisco Call Manager, Software Installation, Windows Server
Education
Pennsylvania Institute of Technology 2008 — 2015
Associate of Science (A.S.) Computer Software and Information Technology
Delaware County Community College
IRS Return Preparer Office February 2012 - Present
DecisionOne August 1999 - May 2008
MicroAge February 1996 - July 1999
Skills
VMware, AIX
Education
DeVry University 2008 — 2011
Bachelor of Science (B.S.), Information Technology Project Management
Harrow D.H.S. 1979 — 1982
High School Diploma, Math, and sciences
Franklin & Marshall College May 2013 - Present
Ellucian - Formerly SunGard Higher Education 2010 - 2013
SunGard Higher Education 2005 - 2010
SunGard Higher Education 2004 - 2005
SCT 1998 - 2004
DecisionOne 1997 - 1998
Skills
Human Resources, Customer Service, New Hire Processes, Data Entry, Office Administration, Benefits Administration, Event Planning, Recruiting, HRIS, HR Policies, Project Coordination, Employee Relations, Professional Services
Education
Villanova University 2008 — 2008
Professional Human Resource Management Certificate, Continuing Studies
Penn State University 1998 — 1998
Managing Time, Continuing and Distance Education
Delaware County Community College 1995 — 1997
Associate's Degree, Office Administration
DecisionOne February 2008 - Present
U.S. Army Reserve May 2002 - May 2010
Skills
Windows 8, Windows 8.1, Computer Hardware, Troubleshooting, Hardware, Software Installation, Computer Repair, Active Directory, Help Desk Support, Testing, Laptops, Windows 7, Technical Support, XP
Education
Fredericktown High School 1998 — 2002
DeVry University-Ohio
ITT Technical Institute - Ohio
RGIS December 2012 - August 2013
Prince George's One-Stop Career Center February 2012 - January 2013
DecisionOne September 2005 - January 2009
Center.Ed Tutoring and Mentoring November 2007 - December 2008
DecisionOne November 2001 - September 2005
The New Salem Baptist Church September 1989 - May 2003
Eaton/Cutler Hammer Automation (Eaton IDT) September 1997 - August 2000
Eaton/Cutler Hammer Automation (Eaton IDT) April 1987 - September 1997
Skills
Testing, Quality Assurance, Continuous Improvement, Electronics, Change Management, Team Leadership, Business Analysis, Computer Hardware, Leadership Development, Supply Chain Management, Document Management, ISO standards, Contract Management, Quality Auditing, Standards Compliance, Computer Repair, Computer Maintenance, Computer Diagnostics, Client Services, Customer Service
Education
Franklin University 1986 — 1989
Bachelor's of Science
Columbus State
Associates of Science
McKinley Technical Sr. High School
DecisionOne June 2013 - Present
Independant Consultant January 2012 - Present
NASA Glenn Research Center April 1994 - January 2012
Sears Office Center August 1989 - May 1994
United States Air Force January 1984 - July 1989
Skills
Computer systems..., Computers, Troubleshooting, Servers, Software Installation, System Administration, Windows, Networking, Laptops, Help Desk Support, Computer Hardware, Active Directory, Windows 7, XP, Security, Software Documentation, Operating Systems, TCP/IP, Engineering, Systems Engineering, Technical Support, Windows XP, DNS, VMware
Education
Community College of the Air Force 1984 — 1989
Associate of Science (A.S.), Electronics Technology
Lorain County Joint Vocational School District 1981 — 1983
Technical Diploma, Mechanical Drafting and Mechanical Drafting CAD/CADD
Columbia High School 1979 — 1983
Seniors Helping Seniors August 2012 - Present
Randstad Technologies July 2009 - April 2015
SAP March 2008 - July 2009
Technisource October 2006 - December 2007
DecisionOne February 2004 - October 2006
Technology Integration Group 2001 - 2004
InfoSystems, Inc. November 2000 - October 2001
Inacom 1990 - 2000
Skills
Leadership, Elder Care, Dementia, Alzheimer's Care, Training, Team Building, Management, Microsoft Office, Account Management, Customer Satisfaction, Customer Service, Strategy, Managed Services, Outsourcing, Team Leadership, Service Delivery, Sales Management, Solution Selling, Enterprise Software, Sales Operations, Project Management, Human Resources, Strategic Planning, Consulting, Networking, Call Centers, Customer Retention, Process Improvement, Program Management, Recruiting, Technical Recruiting, Proposal Writing, PowerPoint, Microsoft Word, Microsoft Excel, ITIL, Information Technology, P&L Management, Excel, CRM, Integrated Project..., Business Intelligence, Vendor Management, Analysis, Project Planning
Education
Drexel University 1987 — 1990
MS, Neuropsychology
Ursinus College 1982 — 1986
BS, Psychology, cum laude
Conestoga Valley High School 1978 — 1982
Diploma, College Prep
Sunoco Logistics July 2015 - Present
Advantage Engineers, LLC April 2014 - Present
Southeastern Pa Regional Task Force January 2010 - June 2013
Pfizer Pharmaceuticals, formerly Wyeth September 2007 - February 2010
DecisionOne August 1984 - May 2007
DecisionOne August 1983 - May 2007
DecisionOne (formerly Bell Atlantic BSS) January 1998 - January 2000
Federal Administration January 1996 - January 1998
Bell Atlantic Business Systems Services January 1985 - January 1996
Skills
Program Management, Process Improvement, Management, Cross-functional Team..., Disaster Recovery, Vendor Management, Project Management, Project Planning, Proposal Writing, Training, ITIL, Business Process, Data Center, Contract Management, Troubleshooting, Databases
Education
Harcum College 1976 — 1978
Associate Degree, Business Administration
Harcum College 1976 — 1978
Associate of Arts and Sciences (AAS), Business Merchandising
Cerner Corporation June 1998 - Present
Penn State University September 2009 - Present
DecisionOne 1995 - 1998
IMS America 1988 - 1995
Shared Medical Systems June 1979 - June 1988
Skills
Kanban, Lean Software..., Agile Methodologies, Agile Project Management, Process Improvement, Scrum, PMP, Software Project..., Leadership, Testing, Project Portfolio..., Program Management, SDLC, Cross-functional Team..., Project Management, Integration, Requirements Analysis, MS Project, Business Process..., Vendor Management, Microsoft Project, Business Analysis, Healthcare Information...
Education
Temple University 1990 — 1995
MBA, Finance
Villanova University 1981 — 1986
MS, Computer Science
Indiana University of Pennsylvania 1975 — 1979
BS, Management Information Systems
Ridley High School 1973 — 1975
HS Diploma, Required classes
Tolt Service Group October 2010 - Present
DecisionOne October 1995 - September 2010
Decision Servcom Inc. August 1993 - October 1995
Decision Data Service August 1988 - August 1993
Momentum Technologies Inc. July 1984 - August 1988
Skills
Program Management, Vendor Management, Customer Satisfaction, Account Management, Management, CRM, Operations Management, Integration, Process Improvement, Data Center, Forecasting, Leadership, Professional Services, Business Development, Change Management, Solution Selling, Strategy, Competitive Analysis, Service Delivery, Sales, Networking, Human Resources, Sales Operations, Troubleshooting
Education
Control Data Institute
Computer Technology
Indiana University-Purdue University at Indianapolis
Computer Technology / Programing
Citi January 2015 - Present
Citi Institutional Clients Group June 2010 - Present
Citi June 2010 - June 2012
Comcast September 1997 - December 2009
Lenfest Broadcasting September 1997 - June 2000
DecisionOne November 1985 - September 1997
Comsat International 1982 - 1985
Skills
VLAN, Voice VLAN, VTP,..., Quality Management, Software Project..., Telecommunications, QoS, VLAN, VoIP, ITIL Process..., CTI, Cisco VoIP, Vendor Management, Process Improvement, Project Management, Business Continuity, Change Management, Risk Management, Strategic Planning, Call Center, IVR, Telephony, Avaya, Data Center, Integration, Cisco Technologies, SDLC, Disaster Recovery, ITIL, Program Management, Software Documentation, Customer Satisfaction, IP, System Deployment, Call Centers, Leadership, Start-ups, Testing, ACD, Contact Centers, Outsourcing, Service Delivery, Technical Support, System Administration, Management, Training, Routing, Project Planning, Service Management, Databases, Governance, Infrastructure
Education
Villanova University 2010 — 2010
Master Certificate
Neumann College 2001 — 2003
Bachelor's Degree
Penn State University 1996 — 1997
Master Certificate
George Mason University 1984 — 1985
Computer Science
Northern Virginia Community College 1982 — 1983
Associate's Degree
Devry Institute of Technology 1979 — 1981
Fairfax High School "Rebels" 1974 — 1978
High School
DecisionOne June 2008 - July 2009
Southern Business Communications November 2007 - February 2008
Texas Instruments / MarketStar 2007 - 2007
Latin Lace June 2003 - June 2006
DecisionOne 2000 - 2003
CVSI Inc. 1999 - 2000
IKON 1999 - 1999
Skills
Account Management, Solution Selling, Professional Services, SaaS, Salesforce.com, Business Development, Team Leadership, Leadership, New Business Development, CRM, Strategy, Sales Operations, Management, Selling, Outsourcing, Integration, Entrepreneurship, Sales Management, Sales, Customer Satisfaction, Marketing, Consulting, Security, Networking, Strategic Partnerships, Sales Process
Education
University of Michigan - Stephen M. Ross School of Business 1981 — 1983
Master of Business Administration (MBA), Finance, General
Emory University 1977 — 1981
BA, Economics, Political Science
DecisionOne January 1996 - Present
Skills
IT Service Management, Program Management, Professional Services, Outsourcing, Managed Services, Data Center, Vendor Management, Troubleshooting, Process Improvement, Service Delivery, Solution Selling, HP, Cloud Computing, Computer Hardware, Project Management, SaaS, Telecommunications, Cisco Technologies, ITIL
Education
Florida State University
BS
Gerber Scientific Inc. January 2014 - October 2014
DecisionOne August 2012 - January 2014
Control Micro Systems March 2011 - August 2012
DecisionOne January 1999 - March 2011
Lexmark October 1993 - January 1999
Skills
Electronics, Robotics, Soldering, Automation, Field Service, Hardware, Testing, Inkjet, Printers, Troubleshooting, Laptops, Technical Support, HP, Operating Systems, Process Improvement, Manufacturing, Cross-functional Team..., Software Installation, Customer Service
Education
Lexington Electronics Institute 1991 — 1993
Electronics Technology
Eastern Kentucky University 1988 — 1990
General Education
Athene Annuity & Life Assurance Company of New York December 2012 - Present
Presidential Life September 1998 - December 2012
DecisionOne April 1996 - September 1998
Skills
IT Management, IT Strategy, IT Solutions, IT Operations, Network Engineering, Telecommunications, Messaging, Databases, Web Design, Disaster Recovery, Mobile Technology, Project Management, IT contract negotiation, Business Intelligence, Life Insurance, Information Technology, Insurance, Risk Management, Management, SDLC, Leadership, Requirements Analysis, Business Analysis, Vendor Management, Process Improvement, Strategic Planning, Program Management, Strategy
Education
SUNY Empire State College 2011 — 2013
Bachelor's Degree, Information Technology
DeVry University-New Jersey 1993 — 1994
Associate's Degree, Electrical, Electronic and Communications Engineering Technology/Technician
State University of New York at Delhi 1986 — 1988
Associate's degree, Occupational Studies
Chevron Phillips Chemical Company August 2014 - Present
Enterprise Products September 2012 - Present
National Oilwell Varco March 2014 - August 2015
DecisionOne May 2012 - August 2012
Beechnut Academy June 2011 - June 2012
Cameron March 2010 - April 2010
Dresser-Rand February 2008 - March 2009
Skills
Active Directory, Technical Support, Windows 7, Computer Hardware, Network Administration, Troubleshooting, VPN, XP, Citrix, Networking, Cisco Technologies, Windows Server, Help Desk Support, Network Security, Hardware, TCP/IP, Servers, VMware, LAN-WAN, Wireless Networking, Windows XP
Education
DeVry University 2007 — 2010
Network Admin Eng, Networking
Houston Community College 2006 — 2007
Enplas USA November 2009 - Present
My Computer Tech 2006 - Present
AE Design, Inc October 2002 - April 2008
IBM / CCI 1999 - 2002
DecisionOne 1989 - 1996
Skills
Computer Hardware, Troubleshooting, Customer Service, Process Improvement, Public Speaking, Marketing, Leadership, Strategic Planning, Microsoft Office, Networking
Education
Georgia Institute of Technology
Economics
Sun Life Financial August 2011 - Present
BrainsII January 2011 - June 2011
UNISYS CANADA November 2009 - July 2010
Unisys Canada November 2009 - June 2010
Sun Microsystems September 2003 - September 2009
DecisionOne August 1987 - September 2003
Skills
Servers, Sun, Data Center, A+ Certified, Computer Hardware, Troubleshooting, Hardware, SAN, Cabling, Printers, Hardware Support, Sun Enterprise, Sun StorEdge, Sun Storage, Sunfire, IBM Server Hardware, xSeries, Storage Area Networks, Storage, Disaster Recovery, Operating Systems, Windows, Infrastructure, Laptops, ITIL, Technical Support
Education
DeVry 1984 — 1986
certificate,, Electronics
DeVry Institute of Technology 1984 — 1985
Associates Degree, Electronic Engineering Technician
Halfpenny Technologies September 2011 - Present
Siemens Healthcare 1996 - 2009
DecisionOne January 1994 - June 1996
Phoenix Technologies, a privately held company November 1989 - January 1994
Sterling Drug, Inc December 1988 - November 1989
Lionville Manufacturing Corp. - an affiliate of Exxon Corp. August 1985 - December 1988
Exxon Office Systems Company - An Affiliate of Exxon Corporation November 1982 - August 1985
QYX - an affiliate of Exxon Corporation January 1979 - May 1980
County of Chester July 1977 - January 1979
Skills
Microsoft Excel, Microsoft Word, Software Documentation, Microsoft Office, Project Coordination, ADP Payroll, HL7, Troubleshooting, Healthcare Information..., EHR, Customer Service, Testing, Technical Support, Customer Support, Staff Supervision, PeopleSoft, Quality Assurance, EMR, Leadership, Analysis, Integration
Education
Goldey-Beacom College
Associate in Science, Business Admin - Concentration in Accounting
Goldey-Beacom College
Associate in Science, Business Admin - Concentration in Computer Science
RSP Architects January 2011 - Present
DecisionOne March 2005 - January 2011
DHL March 2001 - March 2005
Papa Johns March 1999 - March 2001
Best Buy October 1996 - March 1999
Skills
AutoCAD, Access, Photoshop, Technical Support, Adobe Acrobat, Revit, Microsoft SQL Server, SSRS, Word, Excel, Illustrator, HTML, Wordpress, Aperture, IT Operations, PC maintenance, Dreamweaver
Education
Northwest Technical Institute 2007 — 2009
Associates Degree, Architectural Building Technology
Hennepin Technical College 1997 — 2001
Diploma, Web Development
John F. Kennedy Senior High School 1992 — 1996
Diploma, General
Symantec April 2015 - Present
LTI DataComm November 2013 - April 2015
DLT Solutions 2013 - 2013
Vision Technologies April 2010 - October 2012
Data Networks 2008 - 2010
DecisionOne 2005 - 2008
TechSolve Global Services 2004 - 2005
Qualxserv 2002 - 2004
Dell 2000 - 2002
Unisys 1997 - 2000
Skills
Juniper SSL VPN..., Juniper Unified Access..., Juniper Advanced..., Aruba Wireless..., Aruba Wireless Sales..., Meru WSS (Wireless..., Meru WEP (Wireless..., EMC Velocity Affiliate..., EMC Velocity Affiliate..., Management of Defense..., Contract Negotiation, Federal Acquisition..., Cost and Price..., Hardware, Cisco Technologies, Network Security, HP, Virtualization, Operating Systems, Wireless Networking, Data Center, Networking, In Building Cellular, System Deployment, CRM, Professional Services, Disaster Recovery, Channel Partners, Storage, Management, Cloud Computing, Unified Communications, Vendor Management, Integration, Network Design, VoIP, IT Service Management, Pre-sales, Managed Services, Business Development, Outsourcing, Strategy, Service Delivery, Selling, Solution Architecture, Solution Selling, Sales Operations, SaaS, Business Alliances, Project Management
Education
DeSales University 1981 — 1985
Bachelor of Arts (B.A.), 3.71
Cardinal Dougherty High School 1975 — 1979
DecisionOne January 2011 - Present
Skills
Troubleshooting, Operating Systems, VMware, Computer Hardware, Networking, Windows, IT Service Management, Data Center, Active Directory
Education
Heald College-San Francisco
CSC September 2013 - Present
DecisionOne July 2011 - September 2013
Harris Corporation January 2011 - July 2012
IBM January 1990 - January 2011
Skills
Enterprise Software, SaaS, Cloud Computing, Solution Selling, Account Management, Outsourcing, Business Alliances, Professional Services, IT Service Management, Direct Sales, New Business Development, Strategy, Managed Services, Leadership, Channel, Selling, Strategic Partnerships, Sales Management, Sales, Consulting, Sales Process, CRM, Channel Partners, Business Development, Business Strategy, Sales Enablement, Salesforce.com, Pre-sales, IT Outsourcing, Software Industry, Partner Management, Strategic Planning, Vendor Management, Storage, Business Intelligence, Hardware, Cross-functional Team..., Product Management, Contract Negotiation, Sales Operations, E-commerce, Key Account Management, IT, Information Technology
Education
University of Virginia Darden School of Business 2011 — 2011
Harris Corporation Sponsored Executive Education Program
Harvard Business School 1998 — 1999
IBM Sponsored Executive Education Program
The University of Akron 1985 — 1989
BS, Marketing
Rivo March 2015 - Present
SciQuest April 2012 - October 2014
StarCite (acquired by Active Network) April 2008 - April 2012
ARAMARK Education November 2005 - December 2007
Leap Executive Consulting January 2004 - November 2005
FullTilt Solutions (acquired by Ciber, Inc.) March 2002 - January 2004
QualxServ L.L.C. November 1997 - July 2001
DecisionOne November 1989 - November 1997
Computer Task Group May 1988 - November 1989
Quorum Systems June 1983 - May 1988
Skills
Competitive Analysis, New Business Development, Sales Management, Team Building, Business Development, Account Management, Contract Negotiation, Strategic Planning, Team Leadership, Negotiation, SaaS, Business Strategy, Salesforce.com, Sales, Vendor Management, Start-ups, Management, Entrepreneurship, Strategy, Leadership, Cloud Computing, Solution Selling, Marketing, CRM, Sales Operations, Enterprise Software, Program Management, Process Improvement, Cross-functional Team..., Selling, Sales Process, Outsourcing, Strategic Partnerships, Professional Services, Product Management, Lead Generation, Direct Sales, B2B, Product Marketing, P&L Management, Business Alliances, E-commerce, Business Intelligence, Go-to-market Strategy, Executive Management, Software Industry, Analytics, Demand Generation, Consulting
Education
Drexel University 1985 — 1989
MBA, Management Information Systems
La Salle University - School of Business Administration 1979 — 1983
BS, Marketing
Saint Joes Prep
United Airlines 2012 - 2015
DecisionOne 2011 - 2012
Self-Employed 2010 - 2012
The Home Depot 1999 - 2008
Skills
Quality Assurance, Safety Compliance, OSHA, Blueprints, Schematics, High, medium and..., Lighting, Panels, Transformers, Volt meters, Splicing, Soldering, Wire coding, Wiring, Rewiring, CAT 5 cables, RJ-45 connectors, Audio/video circuits, Computer Networking, Fiber Optics, Telecommunications, Satellite Systems..., Volt-ohm meters, Computer Repair, copier repair, Software Installation, Soft Skills, Troubleshooting, Customer Service, Team Leadership, Training, Leadership, Hardware, Process Improvement
Education
Anthem University
Computer Networking and Security Diploma
DeVry University
Associate's Degree, Electrical/Electronics Maintenance and Repair Technology, 2.5
Lincoln Technical Institute-Union
Electronics Systems Technician
UBS Wealth Management June 2014 - July 2014
Brookstone July 2013 - May 2014
DecisionOne 2013 - 2013
Skills
Microsoft Word, PowerPoint, Teamwork, Microsoft Excel, Presentations, Project Planning, Economics, Leadership, Customer Service, Microsoft Office, Research, Sales
Education
Fairfield University 2012 — 2016
Bachelor of Arts (B.A.), Economics/Finance
Lutron Electronics January 2008 - Present
US Army Aviation May 2005 - May 2013
DecisionOne June 2005 - June 2006
Viola Networks June 2002 - June 2005
Skills
Product Marketing, Marketing Strategy, Product Launch, Cross-functional Team..., Marketing Communications, Account Management, Competitive Analysis, Product Management, Consumer Electronics, New Business Development, Sales Operations, Sales Management, Product Development, Lighting Control, Key Account Management, Sales
Education
Drexel University - College of Business and Administration 2000 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Independence Blue Cross May 2002 - Present
DecisionOne May 1998 - May 2002
Roy F Weston Laboratory April 1992 - May 1998
Delaware Container November 1986 - April 1992
Skills
Strategic Sourcing, Contract Management, Inventory Management, Contract Negotiations, Logistics, Supplier Diversity, Procurement, Negotiation, Cost Reduction, Purchasing, Contract Negotiation, Outsourcing, Vendor Management, Process Improvement, Cross-functional Team..., Change Management, Management, Team Leadership, Supply Management, Project Management, Leadership, Forecasting, Strategic Planning, Budgets, Business Development, Analysis, Pricing, Sourcing, Spend Analysis
Education
Pennsylvania State University-Great Valley Graduate Center 1994 — 1996
Master Management, Business Administration
Gannon University 1979 — 1983
BS, Chemistry
Bell June 2012 - Present
Bell Canada February 2011 - August 2012
Bell Canada December 2009 - February 2011
Videotron September 2009 - December 2009
DecisionOne December 2007 - September 2009
Skills
Telecommunications, Télécommunications, Access, Microsoft Excel, Management, WAN, Lotus Notes, Deployment, Troubleshooting, Visio, SAP Projects, SAP Inventory Management, MASM, Motorola Assembly, Visual C++, Team Leadership, Financial Accounting, Cost Accounting, Project Finance, Financial Analysis, Project Management, MS Project, TCP/IP, ADSL, VDSL2, GPON, Workload Automation, Mechanics, Monte Carlo Simulation, VoIP, Sans fil, Planification de projets, IP, Amélioration des..., Networking, Leadership, Change Management, Intégration, Microsoft Office, Centres d'appel, Expérience client, Infrastructure, Testing, Frame Relay, ATM
Education
HEC Montreal 2011 — 2014
Certificat, Gestion de Projets
Édouard Montpetit 2005 — 2008
DEC, Technologie du Génie Électrique
Forgotten Cats 2014 - Present
Creative Stages Photography January 2005 - Present
United States Liability Insurance Group 2002 - Present
USLI April 2001 - Present
Barley Sheaf Players and others 1981 - Present
Collegium 2003 - 2015
CH2MHILL 2000 - 2001
NetAspect Inc 1996 - 2001
4Anything.com January 1999 - December 2000
DecisionOne 1985 - 2000
Skills
Agile Methodologies, T-SQL, Leadership, Unix, Microsoft SQL Server, Management, SQL, Databases, JavaScript, Oracle, Insurance, VB.NET, Business Analysis, Customer Service, Integration, Microsoft Excel, Requirements Analysis, Scrum, Visio, SDLC, XML, Microsoft Office
Education
Drexel University 2002 — 2004
Business Administration and Management, General, 3.75
Chubb 1990 — 1992
Temple University 1982 — 1986
RTF
ReSearch Pharmaceutical Services May 2010 - Present
Covance October 2004 - May 2010
Covance 2004 - 2004
DecisionOne July 1996 - March 2003
Skills
Business Development, Program Management, Marketing Strategy, Marketing, Sales, Outlook, Project Planning, Management, PowerPoint, Access, Pharmaceutical Industry, CRO, Clinical Development, Clinical Trials, Biotechnology, CTMS, Visio, QuarkXPress, Internet Explorer, FrontPage, Team Building, Sop, Clinical Research, Training, Strategy, Sales Process, Data Management, Strategic Sourcing, Sales Presentations, Project Management, SharePoint, Clinical Monitoring
Education
Eastern University
Business
Corning Incorporated July 2006 - Present
Corning Incorporated July 2006 - December 2010
Longhorn Glass Corporation October 2002 - July 2006
Corning Incorporated May 1999 - August 2002
DecisionOne January 1985 - December 1998
Bell Atlantic Computer Technologies Services BACTS 1985 - 1998
Melges Performance Sailboats 1978 - 1982
Skills
Materials Management, Manufacturing
Education
San Jacinto College 2005 — 2006
Programable Logic Controls
Gateway Technical College 1982 — 1984
AAS Electroninc Computer Technology, Digital Electronics
Best Buy December 2014 - Present
The Connection January 2012 - October 2013
The Connection April 1998 - January 2012
DecisionOne April 2001 - May 2004
Skills
Customer Satisfaction, Contact Centers, Call Center, Customer Experience, Inbound Marketing, Customer Retention, BPO, Workforce Management, Management, Coaching Staff, Sales Presentations, Call Centers, Call Center Development, Coaching, Telemarketing, Lead Generation, Outsourcing, Sales, Account Management, Leadership, Customer Service, Team Leadership, Team Building, Process Improvement, Strategic Planning, CRM
Education
Univeristy of Minnesota 1993 — 1995
Drake University 1992 — 1993
DecisionOne October 2012 - Present
Skills
Project Management, Advanced Microsoft Word..., Advanced Power Point..., Advanced Microsoft..., 2013 Soft Skills..., Training, Solution Selling, CRM, Hardware, Program Management, Purchasing, Management, Process Improvement, Customer Service, Call Centers, Vendor Management, Sales, Customer Satisfaction, Account Management, Salesforce.com, Team Leadership, Deployment Services, Customer Retention, Customer Experience, Pricing
Education
Gibbs College 1996 — 1998
Associate's degree, Legal Assistant/Paralegal
EMC March 2012 - Present
EMC February 2011 - March 2012
EMC March 2010 - March 2011
EMC Corporation February 2001 - April 2010
LexisNexis 1999 - 2001
DecisionOne 1987 - 1999
US Navy 1983 - 1987
Skills
Data Center, Cloud Computing, Storage, Disaster Recovery, PMP, IT Strategy, Professional Services, Unix, Managed Services, PMO, MS Project, Storage Area Networks, Service Delivery, Virtualization, SAN, Project Management, Enterprise Architecture, VMware, IT Operations, Enterprise Software, Solution Architecture, ITIL, IT Service Management, Pre-sales, Business Continuity, IT Management, Project Portfolio..., Integration, Management, Vendor Management, Program Management, Leadership
Education
State University of New York Empire State College 1992 — 1993
Business
El Camino College 1982 — 1983
Mathematics
David Glasgow Farragut - Rota Spain 1977 — 1981
LPB Enterprises August 2013 - Present
AT&T August 2001 - Present
DecisionOne May 1998 - August 2001
TU Electric at Comanche Peak June 1997 - March 1998
Warrantech Inc January 1996 - June 1997
Skills
Telecommunications, Citrix, XenApp, VMware, COBOL, RPG, RPG II, Oracle, Microsoft Office, Operating Systems, Citrix Metaframe, Disaster Recovery, Linux, Troubleshooting, Virtualization
Education
Hill College 2006 — 2007
MCSE Studies, MCSE Studies
Fordyce High School 1984 — 1988
Diploma, General Studies
Bryan Institute
Fordyce High School
General Studies
Hill College
MobilexUSA 2010 - Present
Datastrip January 2008 - September 2009
Verizon Business March 2001 - January 2008
Bell Atlantic Network Integration June 1998 - February 2001
DecisionOne December 1994 - June 1998
Bell Atlantic Business Systems Services May 1992 - December 1994
Skills
Process Improvement, Project Management, Budgets, Executive Reporting, Territory Management, Staff Development, Auditing, Program Development, Sales Management, New Business Development, Strategic Planning, Sales Operations, Sales Process, Cross-functional Team..., Salesforce.com, Sales Force Development, Mergers & Acquisitions, Healthcare, Program Management, Sales, Negotiation, Contract Negotiation, CRM, Product Development, Leadership, Customer Satisfaction, Team Building, Management, Marketing, Business Development, Telecommunications
Education
Eastern University 1999 — 2001
MBA
Juniata College 1977 — 1981
BS
Paragon Water October 2007 - Present
TEKsystems 2005 - 2007
DecisionOne 1997 - 2004
Enron Energy Services 1995 - 1997
QWEST COMMUNICATIONS CORP (formerly LCI International) 1993 - 1995
Skills
Key Account Management, Relationship Management, China Manufacturing, Product Development, Offshore Operations, Offshore Management, Managed Services, Project Management, Cross-functional Team..., Program Management, Management, Account Management, Supply Chain, Strategic Planning, Offshore Outsourcing, Customer Service, Process Improvement, Team Building, Leadership, Reporting, New Business Development, Proposal Writing, Quote Preparation, Online Marketing, Business Development, Entrepreneurship, Strategy, Business Strategy, Contract Negotiation, Logistics, Product Marketing, Time Management, Team Leadership, Professional Services, Strategic Partnerships, Operations Management, Marketing Strategy, Sales Process, Solution Selling, IT Service Management, Fitness Center, Fitness Industry, Personal Training, U.S.-China relations, IT Solutions, Water Filtration, Water Quality, Computer Recycling, Product Management
Education
Franklin University 2001 — 2003
MBA, MBA
The Ohio State University 1990 — 1992
BA, Organizational Communications & Business Management
Home Depot April 2013 - Present
SunTrust Bank August 2011 - July 2013
RESTORE Habitat for Humanity January 2011 - August 2011
Amigos For Christ November 2010 - August 2011
Hewlett Packard April 1999 - July 2010
DecisionOne September 1998 - April 1999
Investronica June 1996 - September 1998
National Computer Systems February 1979 - August 1996
Skills
Sales, Enterprise Software, Service Delivery, Leadership, Budgets, Program Management, Strategic Planning, Time Management, Account Management, Project Management, Human Resources, Team Building, Pre-sales, Process Improvement, Business Strategy, Strategy, Technical Support, ITIL, Customer Service, PMP, Vendor Management, Team Leadership, Management, CRM, Business Analysis, Cross-functional Team...
Education
Project Management Institute 2005 — 2005
PMP, Project Management
The George Washington University - School of Business 2004 — 2004
Masters Certificate, Project Management
Georgia State University
BS, Business Administration and Management
PureOverclock.com 2013 - Present
PureOverclock.com September 2012 - Present
System Design Advantage September 2007 - September 2013
Sunoco Harriburg Pike 2004 - 2006
Xerox May 2004 - February 2005
Gateway February 2003 - May 2004
DecisionOne January 1999 - December 2002
Skills
A+ Certified, Cabling, Printers, Laptops, Norton Ghost, Cisco Technologies, Desktop Computers, Computer Hardware, Active Directory, Routers, XP, Windows 7, CompTIA Network+..., Performance Reviews, Text Editing, Computer Repair, Computer Graphics, Team Management, Software Installation, Hardware, Group Policy, LAN-WAN, Technical Support, HP, Switches, Wireless Networking, Firewalls, Windows, Testing, Windows XP, Antivirus, Troubleshooting, Networking, Operating Systems, Network Administration, Servers
Education
Columbus State
Computer Electronics Major
Eastland-Fairfield Career and Technical Schools
Computer Technology/Computer Systems Technology
First Data Corporation August 2014 - Present
PEI Genesis October 2011 - May 2014
Accenture June 2008 - October 2011
Accenture 2008 - August 2011
Access Group 2008 - 2008
Metavante Lending Solutions 2007 - 2007
DecisionOne 2000 - 2007
EDS Advanced Solutions 2003 - 2005
Bell Atlantic Business Systems Services 1996 - 1999
Bell Atlantic / Verizon January 1994 - December 1996
Skills
User Acceptance Testing, Quality Assurance, Testing, Requirements Analysis, Process Improvement, Requirements Gathering, Test Planning, Software Quality..., Management, Vendor Management, Team Building, Project Management, Agile Project Management, End User Training, Technical Support, Software Documentation, SDLC, Quality Center, Scripting, Analysis, Warehousing, Agile Methodologies, Microsoft SQL Server, SQL, Regression Testing, Manual Testing, Test Automation, QTP, Agile Testing, Agile & Waterfall..., Test Cases
Education
Pennsylvania State University-Great Valley Graduate Center 1993 — 1994
Certification, Project Management
East Stroudsburg University of Pennsylvania
BS, Education
DecisionOne August 2011 - Present
DecisionOne August 2011 - Present
JC penny February 2011 - July 2011
Skills
Computer Hardware, Windows, HTML, Microsoft Office, Windows 7, SQL, Network Administration, Access, Entry-level
Education
Franklin University 2006 — 2010
BS, Information technology
Franklin University 2006 — 2010
Bachelor of Science, Information Technology
Professional Development Program, Rockefeller College, University at Albany April 2005 - Present
NYS Office of Temporary & Disability Assistance December 1999 - April 2005
DecisionOne 1997 - 2000
General Electric Power Systems Schenectady January 1987 - December 1999
Skills
SharePoint, Microsoft Office, Linux, Research, Customer Service, Project Planning, Process Improvement, PowerPoint, Microsoft Excel, Microsoft Word, Team Building, Policy Analysis, Project Management, SQL, Windows, Business Analysis, Windows 7, Java, Access, XML
Education
Hudson Valley Community College 1984 — 1986
AAS Electrical Engineering Tech, Electronics, Computer Systems, Networking
DreamWeyr June 2006 - Present
None (Looking For A Job) 2006 - Present
DecisionOne July 2002 - July 2006
EDS November 1984 - June 2002
Education
Harrisburg Area Community College
DecisionOne July 2012 - Present
Freelance February 2010 - July 2012
Cognizant Technology Solutions August 2008 - February 2010
Unisys August 2000 - August 2008
Skills
IT Management, Outsourcing, ITIL, Team Building, Consultative Selling, IT Outsourcing, Solution Design, Program Management, Managed Services, Incident Management, Vendor Management, Business Management, Integration, Process Engineering, Team Leadership, Customer Relations, Strategic Planning, Call Center, P&L Management, Six Sigma, IT Strategy, Account Management, Solution Architecture, Cloud Computing, Call Centers, PMO, Management, Process Improvement, Selling, Data Center, Pre-sales, Security
Education
Delaware Valley University 1992 — 2011
BS, Information systems Management
CarMax July 2013 - Present
Eyeful Presentations Ltd September 2010 - July 2013
2WIN! Global May 2002 - December 2011
NxTrend Technology (now August 1998 - April 2002
DecisionOne August 1997 - August 1998
Unisys Corporation March 1996 - August 1997
Unisys Corporation April 1992 - February 1996
Unisys Corporation February 1991 - March 1992
Unisys Corporation August 1990 - January 1991
Unisys Corporation September 1985 - July 1990
Skills
Coaching, Presentation Coaching, PowerPoint, Software Solution Sales, Software Sales..., Sales Management, Sales, Direct Sales, Pre-sales, Pre-Sales Management, Marketing, Consulting, Business Development, Solution Selling, Enterprise Solution..., ERP, Team Building, Team Leadership, Software Industry, Training, Integration, Selling, CRM, Outsourcing, Program Management, Management, Email Marketing, Marketing Communications, Sales Presentations, Leadership, Lead Generation, Sales Operations
Education
Northern Illinois University - College of Business 1978 — 1980
Bachelor of Science (B.S.), College of Business
Harper College 1976 — 1978
AA, Business
Dell Inc. 2011 - Present
Dell June 2008 - March 2011
Gateway Computer 1999 - 2008
DecisionOne 1997 - 1999
Skills
Strategic Partnerships, Enterprise Software, Strategic Planning, SaaS, Business Alliances, Partner Management, Managed Services, Direct Sales, Sales Management, Cross-functional Team..., Salesforce.com, Key Account Management, Management, Program Management, Cloud Computing, Telecommunications
Education
Franklin & Marshall College
BA
Fiserv August 2015 - Present
ARGO August 2014 - March 2015
FIS February 2011 - July 2014
FIS October 2010 - February 2011
Fidelity Information Services October 2009 - October 2010
Metavante Image Solutions July 2008 - October 2009
DecisionOne April 1996 - January 2008
Bell Atlantic Business Service Systems October 1995 - April 1996
Eicon Technology January 1995 - October 1995
General Electric Computer Service September 1987 - December 1994
Skills
Certified Novell..., Compaq, HP Printers, Dell Desktops, Hubs, Network Cards, Repeaters, IPX/SPX, Token Ring, Sniffer, OSI Model, IP Addressing, Subnetting, Bridging, Fiber Optics, Multiplexers, NAS, SAN, RAID, Novell Servers, Dell PowerEdge Servers, LAN/WAN, Gigabit Ethernet, FDDI, Fast Ethernet, NetBIOS, NAT, Network Administration, SNA, P&L Management, X.500, Power Meters, HP, Sun, Network Security, TCP/IP, X.25, IPX, Socks, CCNA, CNE, Microsoft Partner, IEEE 802.11, Corporate Communications, Issues Management, Motorola Hardware, Procomm Plus, PC Networking, PC maintenance, Active Directory
Education
Southern Methodist University 1996 — 1999
Professional
Total Technical Institute 1985 — 1987
Associate
DeVry University 1983 — 1985
Associate
Dallas County Community College 1982 — 1983
Plano Senior High School 1980 — 1982
High School Diploma
General Control Systems, Inc October 2014 - Present
Xerox State and Local Services August 2012 - October 2014
consilium1 December 2007 - June 2012
GE Global Research December 2007 - June 2012
Advocate Network Solutions, Inc October 2001 - December 2007
AuthentiDate, Inc. 2000 - 2001
DecisionOne 1997 - 2000
Skills
Unix, Linux, Active Directory, Data Center, Integration, Enterprise Architecture, System Administration, Troubleshooting, Windows, Security, VMware, Servers, Network Security, Solaris, Java, Systems Engineering, DNS, SQL, Operating Systems, Windows Server, Networking, Virtualization, Cisco Technologies, VMware ESX, Firewalls, Shell Scripting, TCP/IP, Disaster Recovery
Education
Hudson Valley Community College 1979 — 1980
Engineering
Chaddsford Winery February 2006 - November 2014
Crane Carrier Corp September 2000 - December 2004
Columbia Petroleum February 2000 - September 2000
DecisionOne May 1998 - February 2000
Roy F. Weston November 1988 - May 1998
Skills
Wine, Wine Tasting, Event Planning, Retail, Customer Service, Marketing, Strategic Planning, Market Research, Event Management, Food, Food & Beverage, Management, Small Business..., Financial Accounting, Management Accounting, Human Resources, Information Technology, Purchasing Management, Sales, Forecasting, Sales Management, Marketing Strategy, Social Media Marketing, Budgets, New Business Development
Education
Drexel University
BS, Accounting
Drexel University
MBA, Financial Management
Pennsylvania State University-Great Valley Graduate Center
Certification, Purchasing Management
Seniors Helping Seniors of Montco August 2012 - Present
American Reading Company August 2004 - November 2012
DecisionOne 2003 - 2004
ePlus Technology of PA 2001 - 2003
Inacom Information Systems 1993 - 2000
Skills
Salesforce.com, Strategic Partnerships, Solution Selling, Sales Process, Professional Services, Account Management, Senior Services, Customer Service, Team Leadership, New Business Development, Sales, Sales Management, Sales Operations, Team Building, Direct Sales, Management, Cross-functional Team..., Training, Program Management, Leadership, CRM, Start-ups
Education
Drexel University 1987 — 1990
Neuropsychology
Millersville University of Pennsylvania 1983 — 1987
Bachelor of Arts (B.A.), Psychology
CareFusion May 2012 - Present
DecisionOne December 2001 - May 2012
Mediacom Communications 2002 - 2004
CompUSA 2001 - 2003
Education
George Mason University 1992 — 1994
Geography
Northern Virginia Community College 1987 — 1992
AAS, Legal Studies
Redtail Consulting January 2013 - Present
De Lage Landen June 2006 - Present
Consultant November 2005 - January 2013
DecisionOne November 2005 - June 2006
Answerthink February 1998 - November 2005
The Hackett Group 1998 - 2005
Answerthink Consulting 1998 - 2005
UBS July 2002 - October 2003
First USA June 2000 - January 2002
Bristol-Myers Squibb January 1997 - December 1999
Skills
IT Strategy, Program Management, SDLC, Software Project..., Business Analysis, Requirements Analysis, Vendor Management, Business Intelligence, Enterprise Architecture, Agile Methodologies, Agile Project Management, Business Process, Integration, Solution Architecture
Education
Villanova University 1991 — 1995
MBA, Concentration in Finance
Dickinson College 1984 — 1988
Bachelor of Science (B.S.), Physics and Computer Sciences
Boston Scientific September 2014 - Present
Boston Scientific February 2012 - September 2014
Accenture August 2004 - January 2012
DecisionOne July 1998 - April 2004
Skills
Management, Unix, IT Strategy, Vendor Management, Storage, IT Management, SDLC, Integration, Business Intelligence, Process Improvement, Enterprise Architecture, Project Management, Oracle, Business Analysis, Infrastructure, Data Warehousing
Education
Drexel University 1993 — 1996
Jacobsen Consulting Inc January 2015 - Present
JM Family Enterprises December 1998 - December 2014
DecisionOne June 1995 - January 1998
Skills
Vendor Management, Team Building, Strategic Planning, Customer Satisfaction, Process Improvement, Team Leadership, Project Planning, Budgets, Operations Management, Program Management, Cross-functional Team..., Contract Negotiation, Account Management, Negotiation, Business Intelligence, System Administration, Project Management, Training, Leadership, Six Sigma, Customer Retention, Sales Management, Customer Service, Forecasting, Purchasing, Business Development, Sales, New Business Development, IT Management, Management, Integration, Business Analysis, Sales Operations, CRM, Business Strategy, Change Management, Business Process..., Sales Process, Strategy, Business Planning, Inventory Management, Automotive, Outsourcing, Competitive Analysis
Education
Georgia College and State University 1991 — 1993
Business Administration, Management and Operations
Georgia Military College 1989 — 1991
AS
PPT Consulting May 2008 - Present
--- May 2008 - July 2010
ARAMARK 2003 - 2007
ARAMARK 1998 - 2003
CSC Consulting 1997 - 1997
DecisionOne 1993 - 1997
Verizon 1986 - 1993
Education
Drexel University 2004 — 2006
MBA
Drexel University - LeBow College of Business 2004 — 2006
MBA, LEAD Program
Dickinson College 1982 — 1986
BS, Mathematics and Computer Science
University of Pennsylvania June 2013 - Present
Self Employed June 2013 - Present
University of Pennsylvania November 2000 - June 2013
DecisionOne 1994 - 2000
Five Star Industrial Services 1983 - 1994
Southland Corporation 7-Eleven Food Stores 1977 - 1979
Skills
Project Management, Program Management, Strategic Planning, Change Management, Management, Vendor Management, Process Improvement, Team Building, Leadership, Customer Service, Contract Negotiation, Telecommunications, Analysis
Education
Eastern University 1968 — 1972
Bachelor of Arts (BA), Economics and Business Administration
DecisionOne November 1996 - Present
Memorex Telex January 1988 - November 1996
Memorex December 1981 - January 1988
Skills
Customer Service, Dell Computers, Lenovo Certified, IBM Mainframe, Lexmark Printers, Epson, Printronix, IBM Printers, HP Printers, Toshiba Laptops, Toshiba, Hardware, Routers, HP, XP, Servers, Printers, Storage, Managed Services, Cisco Technologies, Operating Systems, Windows XP, Software Installation, Windows 7, Technical Support, Laptops, Data Center, Computer Hardware, Active Directory, VMware, Disaster Recovery, Troubleshooting, Software Documentation, IT Service Management, Professional Services, Solution Selling
Education
Colorado State University 1978 — 1979
JPMorgan Chase February 2003 - Present
Goldey-Beacom College January 2009 - Present
Robert Half Technologies October 2002 - February 2003
Tangram Enterprise Solutions July 2000 - April 2002
Keane April 1999 - July 2000
DecisionOne June 1998 - April 1999
PSCI October 1997 - June 1998
Communications Test Design, Inc. July 1996 - October 1997
Xerox 1990 - 1996
Skills
Unix, Solaris, Perl, Oracle, Linux, SQL, XML, PL/SQL, AIX, C++, Operating Systems, HP-UX, Sybase, Java, Data Warehousing, Database Design, Teaching, TCP/IP, Web Development, MySQL, Data Analysis, Systems Analysis, BSD, Mac OS X, Programming, C, Embedded SQL, HTML, Ksh, PHP, XHTML, CORBA, DICOM, IPC, Multithreading, POSIX, RPC, Web Design, Database Management, VLDB, Application Architecture, Application Design, Application Development, Creative Problem Solving, Decision Modeling, Network Engineering, Network Security, System Architecture, Systems Engineering, System Design
Education
Goldey Beacom College 2007 — 2008
MBA, Information Technology
Goldey-Beacom College 2006 — 2007
Bachelor Of Science, Computer Information Systems
Excelsior College 1992 — 1996
Associate Of Science, Liberal Arts
JPMorganChase April 2011 - Present
Comverge April 2008 - April 2011
Enerwise Global Technologies April 2008 - April 2011
JPMorgan Chase June 2005 - April 2008
JP Morgan Chase 2005 - 2008
National Penn Bank April 2005 - August 2005
Peoples Bank of Oxford 1999 - 2004
DecisionOne 1996 - 1999
F. Schumacher & Co. June 1994 - June 1996
Artesian Water 1995 - 1996
Skills
VMware, Disaster Recovery, Citrix, VMware ESX, Active Directory
Education
Goldey-Beacom College 1989 — 1990
Computer Science
DeSales University 1986 — 1988
Vanguard December 1998 - Present
Cognisphere, Inc. January 1996 - Present
ICSC Corp. 1996 - Present
Citizens for Youth Development Through Sports (CYDS) January 2005 - January 2006
MRDS, Inc. 2001 - 2004
Anderson BDG, Inc. July 1998 - October 1998
Conectiv September 1997 - June 1998
Shared Medical Systems January 1996 - August 1997
DecisionOne August 1995 - January 1996
Bell Atlantic Business Systems Services, Inc. September 1994 - August 1995
Skills
Unix, Solaris, Red Hat Linux, Linux, Sendmail, DNS, System Administration, Software Project..., System Architecture, Programming, MySQL, PHP, JavaScript, HTML, Web Services, C++, C, Architecture, Apache, Web Development, Software Development, Integration, Application Development, Program Management, SQL, WordPress, Python, Oracle, Shell Scripting
Education
Ursinus College 2000 — 2005
BBA/CS, Computer Science
Drexel University 1989 — 1994
Computer Engineering
Penn State University
Penn State University
IBIS America Senior Account ExecutiveIDS Scheer2004 - 2008
DecisionOne 1993 - 2002
Bell Atlantic Business Systems Services 1992 - 1994
Skills
Solution Selling, Professional Services, Enterprise Software, ARIS, Business Alliances, Business Process..., Salesforce.com, SaaS, Cloud Computing, Business Process, CRM, Managed Services, Sales Operations, Outsourcing, Business Intelligence, Sales Process
Education
Fairleigh Dickinson University
Perham Health October 2006 - Present
Accutelligence, Inc. July 2003 - Present
Lakes Area Interenet Plus, Inc. November 2004 - October 2006
Church of Saint Henry February 2000 - June 2003
Alabanza Corporation October 1998 - August 1999
Analysts International Corporation (AIC) January 1997 - August 1998
DecisionOne January 1996 - January 1997
DecisionOne September 1994 - December 1995
Skills
Linux, Active Directory, Customer Service, Microsoft Office, SQL, Databases, Hardware, Security, Web Development, Technical Support, Troubleshooting
Education
Franciscan University of Steubenville 1994 — 1999
Bachelor's degree
University of Minnesota-Morris 1990 — 1993
Physical Sciences
Dale Carnegie Training 2004 - Present
DecisionOne August 1991 - April 1996
Unisys September 1981 - September 1987
Skills
Coaching, Leadership Development, Personal Development, Human Relations, Public Speaking, Training Skills, People Skills, Staff Development, Customer Service, Sales, Training, Team Building, Management, Executive Coaching, Organizational..., Leadership, Employee Training, Presentation Coaching
Education
Drury University 1973 — 1977
BS/BA & Finance, Business Administration and Financial Management
Accela July 2013 - Present
Consultant on Contract January 2013 - June 2013
CommVault January 2008 - July 2012
PrimeTech Consulting 2005 - 2007
Agilysys 2001 - 2005
SGI 1999 - 2001
GE Capital 1997 - 1999
DecisionOne 1993 - 1997
Skills
Storage Management, Storage Virtualization, Enterprise Software, Storage Solutions, Enterprise Storage, Cloud Computing, Virtualization, File Systems, Storage Area Networks, ILM, Replication, Solution Selling, Sales Enablement, Deduplication
Education
Diablo Valley College
Associate's degree, Business Administration, Management and Operations
Heald College
Accounting and Computer Science
University of Phoenix
Information Technology
Compugen Inc July 2013 - Present
Soroc Technology December 2010 - September 2012
Soroc Technology January 2010 - November 2010
Soroc Technology 2008 - 2010
Soroc Technology 2005 - 2008
DecisionOne January 2002 - February 2005
DecisionOne January 2000 - December 2001
Skills
Contract Negotiations, Vendor Management, Forecasting, Team Building, Account Management, P&L Management, Logistics Management, Team Leadership, Strategic Thinking, Building Relationships, Customer Service, Financial Analysis, Operations Management, Operational Planning, Inventory Management, Business Strategy, Strategic Partnerships, Strategic Planning, Process Improvement, Logistics, Contract Negotiation, Management, Customer Satisfaction, Strategy, New Business Development, Team Management, Business Analysis, Change Management, Project Management, Program Management, Cloud Computing, Cross-functional Team..., Outsourcing, Recruiting, Business Process..., CRM, Leadership, Solution Selling, Business Development, Managed Services, Sales Operations, Business Planning, Supply Chain Management, Supply Chain, IT Management, Professional Services, Service Delivery, IT Strategy, Enterprise Software, IT Service Management
Education
Fleming College
Alpine Mechanical Services, LLC September 2012 - December 2013
SunGard Availability Services January 2009 - February 2012
InSource, Inc January 2005 - May 2008
GetContactX Association, Inc January 2004 - August 2004
OneWorld, Inc. January 2003 - December 2003
DecisionOne January 2000 - January 2002
Inacom Information Systems January 1997 - January 2000
DecisionOne January 1995 - January 1997
Skills
Vendor Management, Management, Project Management, Training, Account Management, Operations Management, Recruiting, Sales Operations, Technical Support, Managed Services
Education
Drexel University
BS, Administrative Systems Management
The George Washington University
MBA, Information Systems Management
Fiserv October 2014 - Present
Turner Broadcasting System August 2013 - October 2014
Ericsson August 2010 - August 2013
SAIC March 2008 - May 2009
DecisionOne October 2001 - August 2005
Skills
Servers, Unix, Security, Unix Shell Scripting, Solaris, Software Installation, Management, Veritas, Release Management, Veritas Cluster Server, DNS, Troubleshooting, Solaris Zones, Red Hat Linux, TCP/IP, LDAP, VMware, Data Center, Linux, Shell Scripting, Disaster Recovery
Education
DeVry University 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Bosch Security Systems March 2014 - Present
Harris Corporation December 2000 - December 2013
Smiths Industries March 2000 - December 2000
Silicon Power Corporation January 1997 - February 2000
DecisionOne February 1994 - January 1997
Skills
Electrical Engineering, Electronics, Engineering, Systems Engineering, Embedded Systems, Hardware Architecture, PCB design, Testing, Circuit Design, Integration, Project Management, VHDL, FPGA, Simulations, Engineering Management, Embedded Software, System Design, Digital Signal..., Analog, Firmware, Schematic Capture, Debugging, Sensors, Aerospace, Digital Electronics, Integrated Circuit..., Microprocessors, Embedded C, Embedded Linux, Verilog, PCB Design
Education
Drexel University 1987 — 1992
BS, Electrical Engineering
TSYS June 2006 - Present
NCO Group 2004 - 2006
AFFINA 2003 - 2004
DecisionOne 1998 - 2001
Skills
Salesforce.com, Credit Cards, Account Management, Sales Process, CRM, Call Centers, Payments, New Business Development, Selling, Direct Sales, Solution Selling, Sales, Strategic Planning, Business Development, Customer Service, Sales Management, Vendor Management, Contract Negotiation, Lead Generation, Strategy, Leadership
Education
Georgia State University
M.S., Management-Human Resources
The University of Georgia
B.A., Speech Communications
Honeywell Scanning & Mobility September 2014 - Present
Computer Housecall Inc. June 2013 - November 2014
HCL Technologies March 2008 - July 2012
CA Technologies February 2006 - March 2008
Computer Housecall Inc. August 2004 - February 2006
DecisionOne October 2003 - September 2004
Computer Task Group April 1997 - December 2002
Skills
Windows Server, Windows 7, Windows XP Pro, TCP/IP, Active Directory, Network Administration, System Administration, Linux, VMware ESX, Mac OS, Microsoft SQL Server, Network Security, Wireless Networking, Networking, Antivirus, IIS, Microsoft Office, Microsoft Exchange, Windows Vista, Android, Unix, Virtualization, Computer Hardware, Software Installation
Education
Community College of Allegheny County 1993 — 1995
Associates in Science, Computer Information Systems
BTC Broadband 2008 - 2008
Cox Communications 2005 - 2008
DecisionOne 2003 - 2005
ONI Systems 2000 - 2001
Tellabs Operations Inc 1998 - 2000
MCI/WorlCom 1997 - 1998
MCI/WorldCom 1996 - 1997
Skills
Cabling, Switches, Troubleshooting, Customer Service, Outlook, Problem Solving, Microsoft Office, Team Building, Call Center, Word, Excel, Windows, PowerPoint, Computer Hardware, Customer Relations, Strategic Planning, Analysis, Documentation, XP, Negotiation, Visio, Team Leadership, Coaching, Testing
Education
Dutchess Community College
AAS, Communicatios and Media Arts
Oral Roberts University
BS, Telecommunications
Rogers State College
AAS, Counseling
SAP January 2014 - Present
SAP January 2010 - Present
SAP January 2008 - December 2009
SAP January 2003 - December 2007
SAP February 2002 - December 2003
DecisionOne June 1998 - February 2002
Astea February 1996 - June 1998
Specialty Measurements Inc. January 1993 - February 1996
Contol Automation January 1992 - January 1993
Skills
HRIS, SAP HR, Personnel Management, SuccessFactors, Succession Planning, 360 Feedback, SAP Authorizations, Analytical Skills, SAP BW, Workforce Planning, Dashboard Metrics, Solution Architecture, Human Resources, HR Transformation, Talent Management, SAP ERP, SAP Portal, ABAP, SAP R/3, SAP, SAP Netweaver, Compensation & Benefit, Deferred Compensation, Onboarding, SAP Implementation, Business Objects, Business Process, ERP, Performance Management, WebDynpro, SAP BI, Shared Services, Applicant Tracking..., Organizational Design
Education
East Stroudsburg University of Pennsylvania
B.A. & B.S.
DecisionOne November 2011 - Present
DecisionOne January 1999 - November 2009
DecisionOne January 1995 - January 1999
DecisionOne January 1987 - January 1995
Anchor Advanced Products August 1986 - September 1987
Anchor Advanced Products August 1985 - August 1986
Anchor Advanced Products June 1981 - July 1985
Anchor Advanced Products May 1979 - June 1981
Skills
Team Building, Customer Satisfaction, Project Management, Leadership, Team Management, Coaching, Strategic Planning, P&L Responsibility, P&L Management, Operations Management, Strategy, Sales Operations, Training, Management, Integration, Start-ups, Program Management, Technical Support, Troubleshooting, Process Improvement, Team Leadership, Vendor Management, Data Center
Education
East Tennessee State University
Bachelor of Science, Business Management
University of Tennessee - Architecture
Cedar Lake Village August 2014 - Present
DecisionOne May 1977 - November 2013
Skills
Service Delivery, IT Service Management, Printers, Vendor Management, Servers, Team Leadership, Managed Services, Troubleshooting, Data Center, Technical Support, Software Documentation, Professional Services, Disaster Recovery, Help Desk Support, Hardware, HP
Education
DePaul University 1980 — 1984
Bachelor, Computer science
Benba Systems February 2014 - Present
COFELY SERVICES BE - GDF SUEZ GROUP 2015 - 2015
COFELY SERVICES BE - GDF SUEZ GROUP 2015 - 2015
COFELY SERVICES BE - GDF SUEZ GROUP 2015 - 2015
COFELY SERVICES BE - GDF SUEZ GROUP 2015 - 2015
COFELY SERVICES BE - GDF SUEZ GROUP 2015 - 2015
COFELY SERVICES BE - GDF SUEZ GROUP 2015 - 2015
COFELY SERVICES BE - GDF SUEZ GROUP 2014 - 2015
DecisionOne August 2008 - February 2014
Benba Systems October 2005 - August 2008
Skills
ITIL, Databases, Oracle, Network Administration, Project Management, Technical Support, Solution Selling, SAP, Database Administration, Information Security, Active Directory, Servers, Windows Server, Troubleshooting, Windows 7
Education
Concordia University 2001 — 2004
Bachelor of Commerce (BCom), Management Information Systems, General
Boston univesity 1997 — 1998
MCSE
Northeastern University 1992 — 1994
Associate's degree, Chemical Engineering
LubeMart Associates Inc. June 1996 - Present
Salem Township November 2008 - November 2012
DecisionOne May 1980 - May 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Government, Research, Public Speaking, Policy, Coaching, Project Management, Team Leadership, Strategic Planning, Management, Team Building, Supervisory Skills, Outlook, Social Media, Project Planning, Budgets
Education
Eastern Michigan University 1986 — 1994
Computer aided Manufacturing
DecisionOne September 2013 - Present
Hewlett-Packard April 2012 - June 2013
Citi March 2009 - June 2013
Bits & Bytes Computer June 1993 - June 2013
Dell April 2009 - April 2012
Skills
Disaster Recovery, Security, Troubleshooting, Vendor Management, Active Directory, Windows XP, Team Leadership, Windows 7, Networking, Windows Server, Network Administration, Customer Service, Windows, Process Improvement, Account Management, System Deployment, Help Desk Support, Laser Printers, Software Installation, Microsoft Office 2007, Office 2010, Wide Format Printing, Enterprise Storage, Data Storage...
Education
Tech State 2002 — 2003
MCSE, Computer Technology/Computer Systems Technology
Erie Community College 1992 — 1994
Business Administration and Management, General
Campbell Soup Company September 2011 - Present
DecisionOne May 2010 - September 2011
The Sports Authority November 2009 - July 2010
Davenport University April 2007 - April 2008
Skills
Windows 7, Windows Vista, Microsoft Office, Outlook, Lotus Notes, Zimbra, Contract Management, SAP, Great Plains Software, Foodservice Distribution, Crystal Reports, Customer Service, Cross-functional Team..., Management, Microsoft Excel, Program Management, Analysis, Supply Chain, Pricing, Team Building
Education
Davenport University-Eastern Region 2006 — 2009
Bachelors Business, Financial Management Specialty
Southern Adventist University 2003 — 2004
Pinnacle Network Solutions November 2014 - Present
Creative Consultants Group June 2014 - October 2014
McLeod Health June 2013 - June 2014
DecisionOne October 2010 - June 2013
Smurfit-Stone April 2010 - October 2010
Florence-Darlington Technical College June 2009 - April 2010
Skills
SQL, Microsoft SQL Server, JavaScript, SDLC, HTML, Windows Server, Healthcare Information..., Troubleshooting, Requirements Analysis, Active Directory, Windows, Business Analysis, Servers, Dell PowerEdge Servers, Help Desk Support, Desktop Computers, Laptops, Mobile Devices, Network Administration, Network Traffic Analysis, Network Security, Linux System..., IT Security Best..., IT Security Policies, IT Security Operations, IT Security Assessments, Penetration Testing, Laser Printers, Printers, Customer Service, Networking, Windows XP, Windows 7, Computer Hardware, System Administration, Group Policy, Operating Systems, Technical Support, A Certified, Disaster Recovery, Norton Ghost, Workstations, DHCP, System Deployment, Backup Exec, DNS, Antivirus, Software Documentation, VPN, Dell Computers
Education
Western Governors University 2013 — 2015
Bachelor of Science (BS), Information Technology
Florence-Darlington Technical College 2008 — 2010
Associate's degree, Network and System Administration/Administrator
Bristol Good Neighbors October 2011 - April 2013
SmartSource Technical Staffing January 2010 - February 2011
DecisionOne October 2009 - February 2011
Skills
Active Directory, Troubleshooting, VMware, XP, Computer Hardware, Hardware, Software Installation, Windows 7, Communication Skills, Laptops, Wireless Networking, Printers, Networking, Information Technology, Software Documentation, System Administration, Citrix, Operating Systems
Education
Holyoke Community College 1982 — 1984
Associates, Computer Electronics
Assumption College 1973 — 1977
Bachelor of Arts (B.A.), Psychology / Education
Community College of Rhode Island
DecisionOne April 2013 - Present
Ngenuity Services September 2011 - Present
Murphy McKay & Associates December 2011 - March 2015
SRS Networks August 2011 - December 2011
North Bay Technology September 2011 - September 2011
Apex Systems, Inc August 2011 - August 2011
AT&T September 2005 - December 2009
AT&T November 2003 - September 2005
AT&T April 2000 - November 2003
AT&T April 1999 - April 2000
Skills
Pacific Bell Local..., Pacific Bell Local..., Introduction to HTML..., Intermediate HTML..., Advance HTML Programming, Introduction to JAVA..., Pacific Bell..., Advance Microsoft Word, Advanced Mircrosoft..., Microsoft Powerpoint, Microsoft Access, Project Management..., Homesite, Windwos Server 2008, Active Directory, Technical Support, Hardware, Windows XP, Servers, Help Desk Support, Networking
Education
Heald College 1986 — 1988
AA, Electronic Engineering
Asbury Law Firm November 2013 - Present
Corporate Game Plan LLC June 2011 - July 2013
Villanova University School of Law Federal Tax Clinic August 2012 - May 2013
DecisionOne January 2012 - June 2012
Skills
Legal Writing, Corporate Law, Legal Research, M&A experience, M&A execution, Tax Law, Income Tax, Tax Advisory, Legal Compliance, Business Development, Business Planning, Small Business, E-business, Estate Tax Planning, Estate Planning
Education
Villanova University School of Law 2010 — 2013
J.D.
Furman University 2006 — 2010
B.A., Economics
Nationwide Arena September 2006 - Present
Julian & Grube Inc. January 2001 - Present
HOLT CAT June 2000 - January 2001
DecisionOne September 1997 - June 2000
Skills
QuickBooks, Accounting, Bookkeeping, Accounts Receivable, Accounts Payable, Payroll, Tax, Tax Preparation, Sales Tax, Financial Reporting, Tax Returns, General Ledger, Account Reconciliation, Peachtree, Auditing
Education
Franklin University 1998 — 2002
Bachelor's degree, Accounting
Franklin University 1974 — 1977
Bachelor's degree, Business Administration and Management, General
DecisionOne December 2010 - July 2011
Education
Fairleigh Dickinson University 1977 — 1978
engineering
DecisionOne September 2002 - March 2015
Imation Canada April 1999 - August 2002
Imation Canada July 1997 - April 1999
3m Canada September 1989 - June 1997
Skills
Warehousing, Process Improvement, Cross-functional Team..., Supply Chain Management, Supply Chain, Lean Manufacturing, Continuous Improvement, Six Sigma, Inventory Management, Materials Management, Logistics, Manufacturing, ERP, MRP, Forecasting, Procurement, Supply Management, Vendor Management, Kaizen, SAP, Strategic Sourcing, Demand Planning, Purchasing, 5S, Production Planning, Supply Chain..., Value Stream Mapping, SAP ERP, Kanban
Education
Fanshawe College 1997 — 2000
Industrial Management
Fanshawe College
Macy's March 2012 - Present
Essintial Enterprise Solutions May 1996 - March 2012
DecisionOne October 1992 - May 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows
Education
Franklin University 2002 — 2005
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
Columbus Technical Institute 1981 — 1983
Associate of Arts and Sciences (AAS), Electronics Engineering Technology
DecisionOne March 1995 - Present
Education
ECPI College of Technology 1992 — 1994
Halifax Community College
Business Computer Programming
UnitedHealth Group March 2015 - Present
DecisionOne February 2013 - March 2015
Stauer through Aerotek October 2012 - January 2013
AllianceOne January 2007 - September 2012
Pinnacle Financial Group, Inc. March 2006 - January 2007
AllianceOne February 2002 - March 2006
MCI Worldcom July 2000 - January 2002
APAC Customer Services 1998 - 2000
Skills
Recoveries, Skip Tracing, Call Centers, Software Documentation, Vendor Management, Banking, Process Improvement, Cold Calling, Microsoft Office, Outlook, Customer Experience, Technical Support, XP, Goal Oriented, Credit Cards, Bankruptcy, Customer Service, Training, Windows, Team Building
Education
Hawkeye Community College 1998 — 1999
Associate's degree, Information Technology
Hawkeye Community College 1996 — 1999
Associate's degree, General Education
DecisionOne 2014 - Present
DecisionOne January 1996 - Present
Skills
Servers, Data Center, Technical Support, Integration, Windows Server, Telecommunications, Computer Hardware, Windows
Education
DeVry University 1978 — 1982
Bachelor of Science (BS), Electrical and Electronics Engineering
DecisionOne October 2008 - Present
Skills
Problem Solving, Customer Service, Windows Server, Cisco Technologies, PC building, Firewalls, Troubleshooting, Data Center, Networking, Servers, Software Installation, Technical Support, Active Directory, Computer Hardware, Disaster Recovery, Hardware, Operating Systems, TCP/IP
Education
DeVry University-Illinois 1987 — 1991
BSEET, Electrical and Electronics Engineering
DecisionOne October 1999 - September 2005
Education
Delaware County Community College 2012 — 2014
Johnson County June 2014 - Present
City of Overland Park October 2013 - June 2014
Centriq Training March 2012 - October 2012
CSC/Zurich 2002 - 2012
Siemens Business Systems Service May 1997 - December 2001
DecisionOne January 1992 - April 1997
Skills
Lotus Domino..., Blackberry Enterprise..., Windows Server, Cisco IOS, Cisco Routers, Cisco Routing &..., Customer Service, Desktop Support..., Windows 7, Server Administration, Group Policy, Network Administration, Remote Desktop, Desktop Computers, Laptops, Microsoft Word, Microsoft Excel, PowerPoint, CompTIA A+ Certification, CompTIA Security +, Virtualization, TCP/IP, Troubleshooting, Cisco Technologies, CompTIA, DHCP, Active Directory, Switches
Education
MidAmerica Nazarene University 1988 — 1989
Bachelor of Arts (B.A.), Human Resources Management and Services, 3.9
Indian Hills Community College 1967 — 1969
Associate's degree, Computer Engineering, 2.5
Centriq Training
DecisionOne March 1983 - Present
DecisionOne March 1983 - Present
ComputerVision November 1981 - February 1983
Inforex May 1978 - November 1981
Skills
Active Directory, Hardware, Technical Support, Project Management, Troubleshooting, Windows 7, Operating Systems, Windows XP, Servers
Education
Control Data Institute 1977 — 1978
Certificate, Computer Technology/Computer Systems Technology
Greater Lowell Technical School 1973 — 1977
Diploma, Computer Technology/Computer Systems Technology
DecisionOne June 2008 - Present
Skills
Troubleshooting, Storage, Technical Support, Active Directory, Servers, Hardware, Computer Hardware
Education
Frederick Community College 1969 — 1971
Associate of Arts (A.A.), Electrical, Electronic and Communications Engineering Technology/Technician
Hostgator.com March 2013 - Present
Robert Half Technology June 2012 - September 2012
DecisionOne May 2011 - May 2012
Modis March 2009 - October 2010
Skills
Computer Hardware, Computer Repair, Computer Network..., Computer Security, Field Work
Education
Houston Community College 2002 — 2007
Associates, Art, 2.7
WWTS September 2006 - Present
World Wide TechServices September 2006 - Present
City of Chaska November 2004 - April 2006
DecisionOne March 2002 - February 2004
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Help Desk Support, TV tech
Education
Dakota County Technical College 2009 — 2010
CCNA class
Wichita State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Porter Hills April 2013 - Present
DecisionOne October 2009 - July 2012
Allscripts July 1998 - October 2009
Skills
Active Directory, Windows Server, Servers, Windows XP, Network Administration, Windows 7, Help Desk Support, System Administration, Computer Hardware, Troubleshooting, Software Installation, Technical Support, Hardware, TCP/IP, Firewalls, Applications Software..., AIX 5.x, Customer Service
Education
Grand Rapids Community College
Unix Administration