Experience
DecisionOne   August 2007 - March 2009
Perot Systems Corporation  February 2005 - August 2007
Datatek for customer Wells Fargo   December 2003 - July 2004
American Express/IBM   December 1999 - June 2003
Milestone Technologies/Ablest for customer American Express   March 1999 - November 1999
Amkor Technologies   September 1992 - November 1998

Skills
Active Directory, Data Center, Servers, VMware, Solaris, Windows 7, Desktop Administration, Remote Desktop, System Administration, Veritas Cluster Server, Help Desk Support, Sun Server, Microsoft Office, Veritas Volume Manager, AutoCAD, PC building, Service Delivery, VPN, Networking, AIX, Windows XP, Hardware, Troubleshooting, Windows Server, IBM AIX

Education
Mississippi State University   1983 — 1984
Computer Science

Rhein Main Elementary

Rhein Main Elementary

Rhein Main Elementary

Rhein Main Elementary

Experience
AIL  June 2015 - July 2015
Walgreens  November 2012 - June 2015
DecisionOne   February 2012 - June 2012
elead Corp   August 2011 - September 2011
Kutztown University of Pennsylvania  January 2010 - May 2011
Berks Technical Institute  October 2008 - December 2009
Van Reed Massage Therapy, Inc.   September 2006 - September 2009
Greater Reading & Berks County Visitors Bureau   January 2006 - May 2006
Kutztown University of Pennsylvania  September 2005 - May 2006
East-West Therapeutic Massage   September 1994 - April 2006

Skills
Management, Leadership, Customer Service, Sales, Microsoft Office, Marketing, Training, Marketing Strategy, Social Media, Team Building, Public Speaking, Strategic Planning, Microsoft Excel, Advertising, Business Development, Event Planning, Social Networking, New Business Development

Education
Kutztown University of Pennsylvania   2010 — 2011
M.B.A, Marketing/Management

Kutztown University of Pennsylvania   2010 — 2011
B.S.B.A, Management

Reading Area Community College   2001 — 2004
A.A.S, Business Management

Muhlenberg Senior High School
High School Diploma, Academic

Experience
Rockwell Collins  June 2015 - August 2015
Quiktrip  June 2014 - April 2015
Hewlett-Packard  November 2009 - May 2014
Hewlett-Packard  2005 - 2010
DecisionOne   May 2002 - June 2005

Skills
VMware ESX, VCP 4.0, Cloud Computing, Windows Server, Microsoft SQL Server, Citrix XenApp, Architectural Design, JavaScript, IIS, WebSphere Application..., Web Development, Server Administration, Servers, Active Directory, Linux, Red Hat Linux, Solaris 8/9/10, Disaster Recovery, HP, Cluster, vSphere, Solaris, Data Center, DNS, Virtualization, Citrix, Troubleshooting, VMware, System Deployment, Infrastructure

Education
Langston University   2000 — 2004
Bachelor's degree, Information Systems

Tulsa Memorial High School

Experience
W.J. Bradley Mortgage Capital, LLC   May 2013 - Present
W.J. Bradley Mortgage Capital, LLC   December 2012 - Present
National Credit Center  March 2008 - December 2012
National Credit Center  March 2008 - May 2011
Merrill Lynch/First Franklin Financial   March 2004 - December 2007
DecisionOne   June 1998 - March 2004
Bell & Howell  May 1993 - June 1998
Unisys Corporation  1980 - 1993
US Air Force  January 1976 - January 1980

Skills
Iso 9000, Solution Selling, TQM, Negotiation, Time Management, Customer Retention, Customer Oriented, Operations Management, Business Analysis, Microsoft Excel, Sales Operations, Service Operations, Strategy, Recruiting, Leadership, Sales, Selling, Process Improvement, Team Leadership, Dealer Management, Sales Process, Team Building, Business Planning, Training, Marketing, Management, P&L Management, Program Management, Customer Satisfaction, Business Development, CRM, Marketing Strategy, Salesforce.com, Customer Service, Coaching, Sales Management, Account Management, Contract Negotiation, B2B, New Business Development, ISO 9000

Education
National University   1984 — 1987
AS/BS, BS in Manufacturing Engineering

Experience
IBM  June 2015 - Present
Cisco Systems  November 2011 - November 2014
Oracle - Sun Microsystems - StorageTek   December 2004 - November 2011
DecisionOne   March 2002 - December 2004
Wireless Knowledge  April 2001 - August 2001
Cingular  May 2000 - April 2001
Inacom Information Systems  November 1987 - May 2000

Skills
Solution Selling, SaaS, Cloud Computing IaaS, Data Center, Wireless, Professional Services, Contract Negotiation, Business Development, Strategy, New Business Development, Sales Process, Enterprise Software, Storage, Management, Sales Operations, Sales, Program Management, Product Management, Cloud Computing

Education
Lafayette College   1983 — 1987
BA, Industrial Engineering

Experience
Securus Technologies  August 2006 - Present
CONEXIS  March 2004 - July 2006
Active Directory & SMS Migration Consultant   March 2003 - March 2004
Society of Exploration Geophysicists  February 2001 - March 2003
DecisionOne   December 1998 - January 2001

Skills
Microsoft Certified..., Microsoft Exchange, Active Directory, VMware, Microsoft SQL Server, Troubleshooting, VMware ESX, Powershell, Unix, EMC SAN Administration, Windows Server, Windows, Group Policy, Disaster Recovery, IIS, Windows 7, VPN, DNS, Servers, TCP/IP, Firewalls, DHCP, Switches, Technical Support, Hardware, Network Administration, Routers, Operating Systems, Networking, System Deployment, Network Design, Infrastructure, SAN, High Availability, Databases, Solaris, Software Installation, Data Center, Waitressing

Education
Oklahoma State University   1991 — 1995
B.A., History

Experience
DecisionOne   February 2000 - Present

Skills
Inventory Management, Logistics, Troubleshooting, Process Improvement, Team Leadership, Vendor Management, Program Management, Continuous Improvement, Cross-functional Team..., Operations Management, Supply Chain Management, Six Sigma, Project Management, Management, Business Process..., Purchasing, Team Building, Supply Chain

Education
Nigerian Law School   1991 — 1992
Call to Bar, Law

Lagos State University   1989 — 1991
Bachelor of Laws (LL.B.), Law

Experience
Pietro Designs   July 2010 - August 2013
Warid Telecom International Ltd.   December 2006 - April 2009
Winrock International  July 2006 - July 2007
banglalink (Subsidiary of Orascom Telecom, Egypt)   February 2006 - July 2006
Artesyn Technologies  April 2002 - December 2005
DecisionOne   January 2000 - December 2001

Skills
Telecommunications, Management, Process Improvement, Contract Negotiation, Business Analysis, Project Planning, IT Management, Training, Change Management, Team Management, System Administration, CRM, Call Centers, Customer Service, Time Management, Networking, Team Leadership, Vendor Management, Teamwork, Operations Management, Call Center Management,..., Key Performance..., Strategy, Project Management, Business Process, Cross-functional Team..., Leadership

Education
Northwestern University - Kellogg School of Management   2015 — 2015
Currently Enrolled in online courses:

Texas A&M University
Bachelor's of Science

Experience
DecisionOne   October 1990 - Present
Joe Orlando-Electric   May 1989 - October 1996

Skills
Account Management, Call Centers, Customer Satisfaction, Troubleshooting, Customer Service, Technical Support, Telecommunications, Computer Hardware, Team Leadership, Managed Services

Education
Reading Area Community College   2004 — 2006
Associate of Science (A.S.), HVAC

Lincoln Technical Institute-Allentown   1982 — 1984
Associates Degree in Electronics, Industrial Electronics Technology/Technician

Experience
JRW Electric   2015 - Present
Freds Deli   June 2013 - July 2015
Harbor Deli   January 2011 - June 2013
DecisionOne   October 2009 - December 2010
Funai Service Corporation  2008 - 2009
A&E Television Networks  2007 - 2008
Freelance Video Production Services  2006 - 2007

Skills
Windows, Video, Hardware, Access, Microsoft Office, Windows 7, Photoshop, Producing, Post Production, Recording, Final Cut Pro, AV, Audio Engineering, Computer Hardware, Composition, Sound, Lighting, Live Sound, Audio Editing, Soldering, Technical Writing, Pro Tools, Sound Design, Mac, Audio Post Production, HD Video, Electronics, Video Production, Music Production, Professional Audio, Troubleshooting, Editing, Music, Social Media, Multimedia, Logic Pro

Education
New York University   1998 — 2002
BM, Music Technology

New York University
Bachelor's degree, Music Technology

Experience
Adept Technology  January 2014 - Present
Opportunity Junction  February 2011 - June 2014
Goldrush/Gold Buyers  February 2011 - April 2013
Certain Software  October 2007 - September 2009
Bell Atlantic Business Systems Services  February 1987 - October 2007
DecisionOne   1987 - 2007

Skills
Training, Software Documentation, Inventory Management, Management, Access, Program Management, Project Management, Customer Satisfaction, Customer Service, Logistics, Inventory Control, Networking, Time Management, Leadership, Team Building, Event Planning, Strategic Planning, Microsoft Office, Purchasing, Microsoft Excel, Account Management, Process Improvement, Team Leadership, Project Planning, Operations Management, Public Speaking, Quality Control, Product Management, Business Process, Cross-functional Team..., Salesforce.com, Sales Management, Outsourcing, Lotus Notes, SAP Business ByDesign...

Education
Skillsoft, Integrated eLearning Course, Matrix Learning   2014 — 2014
Certificate of Completion, SAP Supplier Relationship Management, SAP Business One - Intro for End Users, Business Ethics

Mt. Diablo Adult Education   2013 — 2013
Certificate of Completion, Customer Service

Pennsylvania State University-Great Valley Graduate Center   1998 — 1998
Certificate of Completion, Project Management

Montgomery County Community College   1993 — 1995
Business Administration

Experience
The  August 2013 - Present
Cardiac Science  March 2013 - April 2013
Criticare Systems  August 2011 - February 2013
Criticare Systems  July 2009 - August 2011
Criticare Systems  June 2008 - July 2009
Criticare Systems  July 2006 - June 2008
Criticare Systems  July 2003 - June 2006
Criticare Systems  January 2000 - June 2003
DecisionOne   1997 - 2000

Skills
Product Development, Supply Chain Management, Product Launch, Customer Relations, Medical Devices, Microsoft Office, Program Management, Forecasting, Manufacturing, Excel, Product Management, Product Marketing, Marketing Strategy, Analysis, Competitive Analysis, Business Strategy, Troubleshooting, Problem Solving, Process Improvement, Cross-functional Team..., Budgeting, Electronics, Marketing Management, Market Development, Competitive Intelligence, Product Requirements, Team Building, Capital Equipment, FDA, Microsoft Excel, Customer Service, ISO 13485, Budgets, Engineering, Strategic Planning, Six Sigma, Management, Continuous Improvement, Leadership, Software Documentation

Education
Keller Graduate School of Management of DeVry University   2005 — 2007
B.S., Technical Managment

Milwaukee Area Technical College   1994 — 1997
A.S., Electrical Design

Experience
Honest & Accurate Services   September 2008 - Present
Papillion Builders LLC   September 2004 - October 2008
Sun Microsystems  August 1997 - July 2004
DecisionOne   March 1996 - August 1997
National Semiconductor  March 1995 - February 1996
Applied Materials  June 1994 - March 1995
Serono Labs LTD.   July 1992 - May 1994
Genus  January 1989 - May 1992
Cambridge Scientific Instruments Ltd   March 1983 - December 1988

Skills
Technical Writing, Systems Engineering, Project Management, Technical Leadership, Information Security..., Microsoft Technologies, Remote Troubleshooting, System Design, Contract Management, Global Business..., Electrical..., Technical Recruiting, Applied Physics, Applied Materials LPCVD..., Dedication to..., Systems Analysis,..., IT Systems Analysis,..., Contract/Vendor..., Sun Microsystems..., Corporate High-Tech..., Construction Project..., Global Customer Service, Complex..., Database Design,..., Senior Customer Service..., Technology Instructor,..., Semiconductor..., Technical Course/Manual..., Scanning Electron..., Draftsmanship &..., Circuit Analysis &..., Alternative Energy..., Senior Technical..., Tenured Computer..., E-Learning Educator..., Master Cabinet Maker, Master Machinest, Expert Welder (MIG,..., Information Security..., Experienced with..., Competent Computer..., Master FDA..., Executive Management..., Professional Educator, Semiconductor Failure..., Mechanical Product..., Integrated Circuit..., Mechanical Analysis

Education
Northcentral University   2013 — 2016
Doctor of Philosophy (Ph.D.), Educational - E-Learning, 3.89 GPA

Kaplan University   2010 — 2013
MSIS, Information Security & Assurance, 3.79

University of Phoenix   2009 — 2009
PMI - Project Management Certificate (PMC), Project Management, 3.87

St. Mary's College of California   1991 — 2009
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, 3.67

Sun Microsystem   1997 — 2004
Senior Technical Instructor & Customer Service Engineering Manager III, Customer Support

Applied Materials   1994 — 1997
Technical Training, Chemical Vapor Deposition Systems

Other Employers   1983 — 1994
Technical Training, Systems Service & Maintenance

Northeastern University   1977 — 1983
BSEE (Equivalent), Electrical Engineer, 3.0

Experience
DecisionOne Corporation  April 2015 - Present
DecisionOne Corp. - Glodyne TechnoServe Ltd.   October 2011 - Present
DecisionOne   September 2001 - October 2011
DecisionOne Corp.  January 1998 - September 2001
GE Capital  February 1979 - December 1998
GE Capital - Computer Services GECS   1979 - 1998

Skills
Business Strategy, KPI, Program Management, Operations Management, Contract Management, Problem Solving, Customer Relations, New Business Development, Process Improvement, IT Service Management, Strategy Development, Real Estate, Certifications, Management, Vendor Management, Business Development, Business Process..., Service Delivery, Data Center, Team Management, Customer Service, Change Management, Start-ups, Managed Services, Sales, Telecommunications, Solution Selling, SaaS, Strategy, Professional Services, Team Building, Training, Sales Management, Outsourcing, Networking, Customer Satisfaction, CRM, Customer Retention, Negotiation, Analysis, Cross-functional Team..., Enterprise Software, Salesforce.com, Cloud Computing, Account Management, Team Leadership

Education
Northern Essex Community College   1984 — 1987
AS

Lowell University   1981 — 1983
Certificate

Sylvania Tech/ITT Technology   1978 — 1979
Certificate

Experience
DecisionOne   January 2011 - Present

Skills
C++, SQL, JavaScript, Microsoft Office, C#, Programming, MySQL, Windows, Linux, CSS, PHP, Microsoft Excel, PowerPoint

Education
The Ohio State University   2010 — 2012
COMPUTER INFORMATION SYSTEM, Computer Science

The Ohio State University   2009 — 2011
3 years at the Ohio State University, Computer and Information Sciences and Support Services

Ohio Dominican University

Experience
Technical Marketing Directions   January 2011 - Present
DecisionOne   October 2002 - December 2010
Total Tec Systems, A Bell Microproducts Company   1997 - 2003
Technitrol  1992 - 1997
Technical Marketing Directions   1990 - 1992
Sigma Instruments - Fisher Pierce   1988 - 1990
Dowty RFL Industries   1978 - 1988
Westinghouse Electric Corporation - Relay Instrument Division   1964 - 1978

Skills
Product Management, SaaS, Product Marketing, Management, Professional Services, Business Development, Business Strategy, Project Management, Team Building, Telecommunications, Change Management, IT Service Management, Product Development, Solution Selling, Demand Generation, Process Improvement, Marketing Communications, Lead Generation, Wireless, IT Strategy, Corporate Communications, Strategic Communications, Envision Opportunities..., Turn Around..., Problem Analysis &..., Root Cause Analysis, Business Analytics and..., Thought Leadership, Agile,SCRUM, Iterative,..., New Product Development, Discern Competitiveness..., Technology Roadmapping..., Technical Communication, Enterprise Collaboration, Pricing Strategy and..., Independent Judgment, Listening Skills, Multitasking, Mentoring, Conflict Resolution, Proactivity, Negotiation/Closing..., Product Strategy, Data Center Management, Networking and..., Mainframe, Midrange,..., Storage (Disk & Tape), Legacy Product..., Internet Marketing and..., Competitive Analysis

Education
New Jersey Institute of Technology   1968 — 1972
Post Masters, Communications Technology

New York University   1965 — 1967
MSEE, Computer systems Engineering

Case Institute of Technology,   1960 — 1964
BSEE, Digital Systems Engineering

Experience
Jacobs Technology  June 2014 - Present
Akamai Technologies  August 2013 - June 2014
Raytheon Integrated Defense Systems  March 2013 - August 2013
General Dynamics Information Technology  October 2002 - March 2013
General Dynamics Information Technology  2010 - 2011
General Dynamics Information Technology  2005 - 2010
General Dynamics Information Technology  2002 - 2005
SITA CORP  1996 - 2001
DecisionOne   1995 - 1996

Skills
Network Security, Information Assurance, VoIP, Security, VMware, Disaster Recovery, DIACAP, Avaya, Lync Server 2010, Hardware, Windows 7, Troubleshooting, SAN, Cisco Technologies, Security Clearance, DoD, Data Center, System Administration, Computer Hardware, Network Engineering, Active Directory, Cryptography, Lync, FISMA, Penetration Testing, IGX v6.1, Redcom, NIST 800-53

Education
Northeastern University   2011 — 2013
Master of Science, Informatics/Information Security (Summa Cum Laude)

Northeastern University
Bachelor of Science, Information Technology (Summa Cum Laude)

St. Dominic Savio   1986 — 1990

Experience
Williams  June 2014 - Present
SiteDataSystems (for White Buffalo Environmental, Inc.)   April 2006 - June 2014
Choice Computer Services and TreatWrite   October 2007 - February 2009
Bedlam Sports (Previously Sunbelt Sports)   May 2004 - April 2006
Alorica  September 2003 - April 2004
First Level Technology  January 2002 - September 2003
Transco Supply   August 2001 - February 2002
Williams Communications  July 2000 - June 2001
BuyItNow.com  May 1999 - July 2000
DecisionOne   April 1998 - April 1999

Skills
SharePoint, SharePoint Designer, SQL Server, Visual Studio, HTML, CSS, Microsoft Office, Access, Excel, Word, PowerPoint, Visio, Paint.NET, OneNote, Outlook, SketchUp, Windows Movie Maker, Google Analytics, Google Adwords, Google Docs, Google Webmaster Tools, Google Website Optimizer, Blogging, Database Administration, Web Development, Databases, Web Design, Documentation, E-commerce, GIS, Internet, MySQL, Social Media, Social Networking, Network Security, Online Marketing, Organizing, Optimization, Photoshop, Planning, Quality Assurance, Research, SEO, Problem Solving, SQL, Troubleshooting, Wordpress, Writing, XHTML, Project Planning

Education
University of Oklahoma   1991 — 1993
Master, Human Relations; Film and Video Studies

Northeastern State University   1986 — 1991
Bachelor's of Arts, Psychology

Rogers State University   1986 — 1988
General Requirements, General Requirements

Experience
Comcast  March 2015 - Present
Comcast Cable  December 2008 - Present
Comcast Cable  October 2007 - May 2009
Comcast Cable  December 2005 - October 2007
GSI Commerce  2002 - 2006
Imedium   June 2000 - May 2002
Vanguard  December 1999 - June 2000
Household International (HFC)   May 1999 - December 1999
DecisionOne   August 1996 - May 1999
Roxx Recording Studios   1988 - 1989

Skills
Java, JSP, Spring Webflow, Hibernate, PHP, C, C++, Visual Basic, ASP.NET, Data Mapping, XML, SQL, T-SQL, Informix, Oracle, Web Development, Weblogic, IAS, Tomcat, Apache, MySQL, DB2/SQL, Access, JavaScript, J2EE, Ant, Agile, Scrum, Rally, Automation, Perl, Performance Management, Load Testing, Continuous Integration, JUnit, TestNG, LDAP, JIRA, Team Building, Team Management, Team Leadership, Integration, Test Automation, Process Development, SOAP, Subversion, Web Services, Shell Scripting, SOA, Eclipse

Education
Scaled Agile Academy
SAFe Practitioner (SP)

Scaled Agile Academy
Scaled Agile Framework Agilist

Kutztown University of Pennsylvania   1991 — 1995
B.S.

West Virginia State University   1984 — 1988
BS

Penn State University   2000 — 2002

Scaled Agile Academy   2013 — 2013
Scaled Agile Framework Practitioner Certification

Vidiom   2006 — 2006

Mercator International   2000 — 2000
Mercator Mapping certification

Learning Tree International   2010 — 2010
Building High-Performance Teams

Learning Tree International   2008 — 2008

Experience
National Networks, LLC  January 2014 - December 2014
Gulf South Technology Solutions, LLC.   August 2009 - January 2014
DecisionOne   July 2008 - March 2009
SGS  August 2004 - July 2008

Skills
Active Directory, Technical Support, Windows Server, Networking, Laptops, Microsoft Exchange, Help Desk Support, Servers, Network Administration, Printers, Software Installation, Computer Hardware, Remote Desktop, Network Security, Hardware, Troubleshooting, Windows 7, System Administration, DNS, Blackberry Enterprise..., Virtualization, VPN, Group Policy, Antivirus, Operating Systems, Microsoft Technologies, TCP/IP, Computer Repair, BMC Remedy, DHCP, Backup Exec, Software Documentation, Computer Security, LAN-WAN, Server Administration, Firewalls, Dell Computers, System Deployment, Computer Maintenance, FTP, IT Operations, Hardware Support, Sophos, Axcient, Autotask, Labtech, ESET, Dell Appassure

Education
Lamar Institute of Technology   2005 — 2008
Associate's degree

Experience
BUILDING PRO LLC   April 2006 - September 2012
MONTANA SUNSET ENTERPRISES LLC   June 2004 - April 2008
CUSA TECHNOLOGIES/Fiserv   January 1999 - April 2004
CUSA Technologies  January 1998 - January 1999
DecisionOne   January 1997 - January 1998
BancTec  May 1996 - July 1997
Gearheads.org   December 1994 - May 1996
Bell Atlantic Business Systems Services, Inc.   January 1990 - April 1993

Skills
Program Management, Project Management, Contract Management, Sales Operations, Management, Outsourcing, Training, Customer Satisfaction, ERP, Budgets, Service Delivery, Service Management, Start-ups, Analysis, Product Development, New Business Development, Warranty Programs, Vendor Relations and..., Customer Service, Corporate Communications, Strategic Communications, P&L Accountability, P&L Management, Field Service, Field Operations, Franchising, Online Auctions, Auction Management

Education
University of Phoenix   1985 — 1986
Bachelor, Business Administration

North Hennepin Community College   1982 — 1984
Data Processing and business management course, A, 4.5 GPA

Experience
Rochester Tour & Trolley   December 2013 - Present
Vision Solutions, Inc.   October 2007 - Present
Minnesota Coaches, Inc   October 2007 - Present
Insurity  2002 - 2006
IBM Global Services  June 1997 - July 2002
DecisionOne   1994 - 1996

Skills
Operating Systems, Disaster Recovery, IBM iSeries, High Availability, Data Center, Windows, Troubleshooting, System Administration, IBM AS/400, OS/400, Customer Service, Microsoft Office, MIMIX, IT Operations, Storage, Business Continuity, Servers, Security

Education
Inver Hills Community College   1992 — 1995
Computer Science

Experience
Keller Williams Realty  August 2010 - Present
Kelsey Cottrell Realty Group   September 2004 - August 2010
The Agent Wealth Project   September 2008 - November 2009
SWOT Management Group, Inc.   April 2007 - May 2008
Oki Data  2007 - 2008
BI, The Business Improvement Company  May 2001 - September 2003
PDC Solutions, Inc.   September 2000 - May 2001
DecisionOne   November 1998 - July 2000
Bell Atlantic Business Systems Services  November 1995 - October 1998
Bell Atlantic Business Systems Services  April 1988 - October 1994

Skills
Business Alliances, Negotiation, Real Estate, Sales, Residential Homes, Lead Generation, Business Development, Contract Negotiation, New Business Development, Strategic Partnerships, Sales Management, Strategic Planning, Business Planning, Market Research

Education
Kellogg Graduate School of Management   2000 — 2000

Ursinus College   1977 — 1984

Experience
DecisionOne   July 1982 - April 2013
Petro Radio   October 1981 - May 1982
US Navy  December 1976 - December 1980

Skills
Technical Support, Troubleshooting, Software Installation, Computer Hardware, IT Service Management, Managed Services, Storage, Networking, Professional Services, Account Management, Customer Satisfaction, CRM, Direct Marketing, Field Service, CCTV, Standard Operation..., Xerox, Siemens and..., Storage Area Networks, Optical Storage, Data Center Management, Web Development, Customer Retention, NAFTA, Billing Process, Proformas, Service Level Management, International..., Facilities Management, Comptia A+ amd Network+..., Web Design and Content, Accounts Receivable and..., Budget Process, COM Sales, Programming..., Microsoft Office Suite, Radiotelephony service, Tower Climbing, Military Avionics, Anti-Submarine Warfare, Data Center, Management, Hardware, Printers, Laptops, A+ Certified, Microsoft Office, HP, Infrastructure..., Help Desk Support, Service Delivery

Education
RETS Institute of Technology   1980 — 1980

US Navy   1976 — 1977
Avionics Maintenance Technology/Technician

Jefferson Community College   1975 — 1976
General Studies

Thomas Jefferson High School   1971 — 1975

Experience
Hewlett Packard  March 2015 - Present
Hewlett-Packard  November 2012 - Present
Hewlett Packard  February 2012 - October 2012
Hewlett Packard  November 2007 - April 2012
Hewlett-Packard  2003 - November 2007
Hewlett Packard  July 1999 - June 2003
DecisionOne   1994 - 1999

Skills
Managed Services, Outsourcing, Account Management, Solution Development, Cross-functional Team..., Strategic Planning, Change Management, Business Development, Data Center, HP, Consulting, Solution Selling, IT Outsourcing, Cloud Computing, Vendor Management

Education
Lawrence Technological University   1999 — 2001
MBA, Business

Experience
Anthelio Healthcare Solutions @ Erlanger Health Systems   June 2012 - Present
Zycron @ Tennessee Valley Authority   April 2012 - June 2012
Alstom Transport  December 2011 - April 2012
PHNS at Erlanger Healthcare Systems   November 2010 - December 2011
City of Clinton  March 2010 - October 2010
DecisionOne   October 2009 - March 2010
Allscripts  October 2008 - October 2009
Misys Healthcare Systems  May 2005 - October 2008
DELL, Inc  October 2004 - May 2005
Pitney Bowes, Inc  March 2004 - October 2004

Skills
Healthcare Information..., Change Management, Configuration Management, Call Management, Application Interface..., Process Flow..., Workflow Diagrams, Troubleshooting, Technical Support, Support Documentation, Technical Documentation, Disaster Recovery, Solarwinds, IT Project+, Servers, EMR, Software Installation, System Administration, Desktop Administration, Active Directory, Computer Hardware, Symantec Endpoint..., Problem Solving, Supervisory Skills, misys, Allscripts, Centricity, SharePoint, Medical Practice..., IBM AIX, Novell Netware, Field Service..., Novell Certified, Microsoft Certified..., Windows 7, Windows Server, Information Technology, Network Administration, Windows XP, Hardware, Software Documentation

Education
ITT Technical Institute West   2000 — 2003
A.A, Computer Networking Systems

ITT Technical Institute-Houston West

Experience
ONE Gas  December 2014 - Present
DecisionPoint Systems, Inc.   October 2010 - November 2014
Rocket Gaming Systems  September 2009 - October 2010
StaffMetric LLC   April 2007 - February 2009
Mazzio's Corporation  June 2005 - April 2007
DecisionOne   February 2004 - May 2005
TeleCheck  January 2003 - September 2003
Electronic Storage Corp   January 2002 - April 2002
Oak Express  November 2001 - January 2002
WorldCom  June 1999 - March 2001

Skills
Customer Relations, Problem Solving, Testing, Quality Assurance, SQL, Customer Service, Microsoft Office, Documentation, Excel, Budgeting, Process Improvement, Team Building, Call Center, Budgets, Windows, Microsoft Excel, Project Management, Team Leadership, Program Management, Software Documentation, Troubleshooting, Business Analysis, Management, Visio, Microsoft SQL Server, Information Technology, XML, Vendor Management, Unix, Database Design, Technical Support, Software Development, Databases, Customer Satisfaction, Agile Methodologies, SDLC, Training, Project Planning, CRM, Integration, Requirements Analysis, Analysis, Telecommunications, Product Management, Account Management, Change Management, Negotiation, Software Project..., Call Centers, IT Management

Education
Oklahoma State University   1983 — 1987
BS, Management Information Systems

Fayetteville High School

Experience
Russ Lyon Sotheby's International Realty  2001 - Present
Intermec Technologies  December 1999 - December 2000
New World Systems  June 1998 - December 1999
DecisionOne   April 1996 - June 1998
Harris Adacom  1990 - 1996
Autographix  1987 - 1990

Skills
Real Estate, Team Building, Sellers, Customer Service, Short Sales, Buyer Representation, Sales Management, Direct Sales, Residential Homes, Sales, Sales Operations, Selling, Account Management, Leadership, Solution Selling, Single Family Homes, Referrals, REO, Condos, Investors, Relocation, Foreclosures

Education
Michigan State University   1982 — 1986
Bachelor of Arts, Psychology, Business

Huron High School

Experience
Hiwassee College  January 2014 - Present
University of Florida  August 2012 - Present
DecisionOne   February 2011 - October 2011
Ohio University  September 2008 - August 2010

Skills
Research, Teaching, Public Speaking, R Econometric Software, Gauss, SAS, Data Analysis

Education
University of Florida   2012 — 2016
Doctor of Philosophy (PhD), Food and Resource Economics

Ohio University   2009 — 2010
Master's degree, Applied Economics

Ohio University   2008 — 2010
Master's degree, International/Global Studies

University of Ghana   2002 — 2006
Bachelor's degree, Economics

Experience
BridgeView Partners  January 2012 - Present
Independence Blue Cross  January 2010 - December 2011
NPower Pennsylvania  2009 - 2011
Independence Blue Cross  January 2006 - January 2010
Advanta Corp  December 2002 - April 2005
DecisionOne   April 2001 - December 2002
Vis.align, LLC   May 2000 - April 2001
Advanta Corp  December 1996 - April 2000

Skills
Product Development, Strategic Planning, Enterprise Integration, P&L Management, Network Security

Education
Saint Joseph's University   1990 — 1993
MBA, Business / IT

Loyola College   1986 — 1990
BA, Political Science

Loyola College in Maryland   1987 — 1990
Bachelor of Arts (BA), Political Science and Government

Experience
JD Young Business Technologies   March 2010 - Present
Geeks to the Rescue   March 2010 - Present
Cox Communications  May 2005 - February 2010
DecisionOne   October 2003 - May 2005
QUALITY DATA PRODUCTS   July 1999 - March 2001

Skills
Active Directory, Disaster Recovery, Servers, Windows Server, Network Security, Infrastructure, Troubleshooting, Data Center, System Administration, Networking, Virtualization, Linux, Technical Support, VMware vSphere, VMware ESX, Integration, Security, Network Administration, Computer Security, VMware, Operating Systems, Software Documentation, Network Design, Hardware, Consulting, IT Audit, Office 365, Managed Services, System Deployment, Microsoft Exchange, DNS, Firewalls, Microsoft Technologies, Wireless Networking, IT Operations, WAN, Windows, Server Administration, Routing, Information Security, Customer Service, VPN, Information Technology, Telecommunications, Project Management, Account Management, VoIP, Network Engineering, Network Architecture, Computer Network...

Education
Northeastern State University   2000 — 2004
Information Technology

MUSKOGEE HIGH SCHOOL   1996 — 2000
Advanced Academics

AMERICAN BROADCASTING SCHOOL
Radio Production / Broadcasting / Management

Experience
Society of Corporate Compliance and Ethics (SCCE)   December 2014 - Present
Old Republic Title Company  October 2006 - December 2014
2nd Swing Golf  July 2006 - October 2006
Target  September 2004 - July 2006
DecisionOne   September 2002 - September 2004

Skills
Computer Hardware, Computer Repair, Computers, Bowling, Technical Support, Servers, Troubleshooting, Networking, Windows 7, Active Directory, Laptops, Citrix, Microsoft Office 2003, Data Entry, Information Technology, DHCP, VPN, Windows Server, Microsoft Office, Network Administration, Help Desk Support, Blackberry Enterprise..., SCCM, Desktop Computers, VMware

Education
Minnesota School of Business-Richfield   2000 — 2002
Network Support Specialist, Network Support Specialist, B

Experience
Pinot's Palette - Orlando   December 2014 - Present
DecisionOne   July 2013 - August 2014
DecisionOne   June 2012 - July 2013
DecisionOne   October 2009 - June 2012
AllscriptsMisys Healthcare  November 2004 - October 2009

Skills
Customer Service..., Microsoft Office, Windows Server, Windows 7, Microsoft Certified..., Microsoft Certified..., Dell PowerEdge Servers, Dell Computers, Dell Workstations, IBM AS/400, IBM iSeries, IBM HTTP Server, HP Server Hardware, Unix Operating Systems, Technical Support, Software Documentation, Hardware, Customer Satisfaction, Managed Services, Troubleshooting, Business Development, Team Management, Sales, CRM, Management, Process Improvement, SaaS, Salesforce.com, Team Leadership, Vendor Management

Education
Lynn University   1992 — 1996
BA, Communicatoin, Business Mgmt.

Spanish River High School   1987 — 1991
High School Diploma, General Studies, 3.0

Experience
MicroAssist  May 2014 - Present
Kansas City Business Aviation Association   January 2011 - August 2011
DecisionOne   2008 - 2009
NuComm International  2006 - 2007
The Computer Merchant  2005 - 2006
Adecco  2004 - 2005

Skills
HTML, CSS, JavaScript, Flash, Web Design, MySQL, Microsoft SQL Server, jQuery, Java, Networking, Adobe Creative Suite, Web Development, PHP, Programming, CMS

Education
Kansas State University   2009 — 2012
Bachelor of Science, Computer Systems Technology

Kansas State University   2009 — 2012
Associate of Science (A.S.), Web Development

Pratt Community College   1998 — 2000
Associate of Science, Graphic Design

Experience
Xerox  June 2015 - Present
Trinity Global Healthcare Solutions   January 2015 - May 2015
Nixon Medical  September 2013 - November 2014
HTH Worldwide  June 2011 - August 2013
DecisionOne   September 2007 - June 2011
DecisionOne   September 2007 - December 2009
DecisionOne   March 2006 - September 2007
IMS Health  September 1998 - April 2006
IMS Health  1993 - 2000
Dun & Bradstreet  February 1988 - March 1993

Skills
Brand Management, CRM, Customer Insight, Account Management, Strategy, P&L Responsibility, Cross-functional Team..., Business Development, Organizational Design, Management, Strategic Planning, Cloud Computing, Leadership, Forecasting, Program Management, Product Development, Change Management, Sales Management, IT Strategy, IT Operations, Marketing Strategy, Global Business..., Global Management, Global Strategy, Mobile Technology, Services Marketing, Process Improvement, Result Oriented, Vendor Management, P&L Management, Sales Operations, Market Research, SaaS, Customer Service..., Sales, Solution Architecture, Marketing Leadership, Go-to-market Strategy, E-commerce, Strategic Partnerships, Marketing Management, Marketing, Consulting, Training, Team Building, Selling, Competitive Analysis, Contract Negotiation, Analytics, Business Alliances

Education
Rutgers University-New Brunswick   1996 — 2000
MBA, Marketing

University of Massachusetts Dartmouth   1982 — 1986
BS, Finance

Northwestern University
Executive Education - Accelerating Sales Performance

The George Washington University
Executive Education - Project Management

University of Pennsylvania - The Wharton School
Executive Education - Strategic Management

Experience
Seapointe Village Realty   ReservationsSeapointe Village Realty2009 - 2011
DecisionOne   2002 - 2004
Vanguard School  2000 - 2002
Pottstown Borough   1982 - 2000

Skills
Customer Service, Administrative Support, Hospitality, Hotels, Tourism, Budgets, Event Management, Social Media, Employee Relations, Microsoft Word, Administrative..., Social Media Marketing, PowerPoint, Online Advertising, Public Speaking, Advertising, Public Relations, Outlook, Microsoft Excel, Customer Satisfaction, Sales, Microsoft Office, Leadership, Account Management, Contract Negotiation, Event Planning, Team Building, Training, Recruiting, Marketing, Management, New Business Development, Team Leadership

Education
Montgomery County Community College
Associate's degree, Business

Penn State University
Paralegal Certificate

Penn State University
Paralegal Certificate

Pennsylvania State University-Penn State Berks
Paralegal Certificate

Experience
DecisionOne   January 2012 - Present
DecisionOne Glodyne   January 2008 - January 2012
DecisionOne, Inc.   January 2005 - December 2008

Skills
Customer Satisfaction, Team Leadership, Account Management, Team Building, Change Management, Process Improvement, Program Management, Service Delivery, Project Management, Customer Service, SOW, Business Continuity, Leadership Development, Printers, Staff Development, Business Intelligence, Management Consulting, Technical Support, Cross-functional Team..., Data Center, HP, Professional Services, Telecommunications, Managed Services, Troubleshooting, Enterprise Software, CRM, Solution Selling

Education
Temple University   1982 — 1987
M.Ed., Cert, Educational Psychology

Neumann University   1978 — 1981
B.A., Psychology, Sociology Minor

Experience
C.H. Robinson   December 2014 - Present
Mystic Lake Casino Hotel  February 2011 - December 2014
Lund Food Holdings, Inc.   September 2005 - January 2011
Lund Food Holdings, Inc.   2004 - 2005
DecisionOne   2004 - 2005
Lund Food Holdings, Inc.   2002 - 2004

Skills
Business Analysis, Retail, Process Improvement, Project Management, Management, Training, Inventory Management, Cross-functional Team..., Software Documentation, Team Leadership, Business Process, Analysis, Team Building, Customer Service, Food Service, Leadership, Computer Hardware, SharePoint, Security, Visio, Vendor Management, Integration, Requirements Analysis, System Administration, Lean Operations, UML, Time Management, Agile Methodologies, Software Implementation, Gaming Industry

Education
Normandale Community College

Experience
Trainer Brad   2010 - Present
Anoka Air Charter (DBA Crossroads Aviation)   2005 - 2009
Minneapolis Community and Technical College  2003 - 2004
State Farm Insurance  2002 - 2003
DecisionOne   1997 - 2001

Education
Saint Paul College   2009 — 2011
Certificate, Personal Training

Metropolitan State University   2005 — 2007
BA

Minneapolis Community and Technical College   2001 — 2004
AA

Music Tech   1993 — 1994
Certificate, Jazz and Classical Guitar

Experience
IDLife Corporate  Client Solutions Executive IIIAT&T ConsultingApril 2012 - January 2015
Tata Consultancy Services  September 2008 - December 2011
BearingPoint  2007 - 2008
EDS  May 2003 - June 2007
DecisionOne   2001 - 2003

Skills
Vendor Management, Program Management, Cloud Computing, IT Strategy, Business Case, Strategic Planning, Business Alliances, Cross-functional Team..., Information Technology, Consulting, IT Management, Account Management, Business Process..., Go-to-market Strategy, Solution Selling, Business Analysis, Management

Education
Lehigh University - College of Business and Economics   1976 — 1981
Master of Business Administration (MBA), Business Administration and Management, General

Lehigh University - College of Business and Economics
MBA, Management/Marketing

Experience
Oklahoma State University  August 2005 - Present
DecisionOne   February 2000 - August 2005

Skills
C#, ASP.NET, ASP.NET MVC, SQL Server, JavaScript, OOP, F#, Technical Writing, Applied Mathematics, XML, Photoshop, Illustrator, InDesign, VBA, Git, Mercurial, Relational Databases, Philosophy Of Science, LINQ, Functional Programming, Historian, Regular Expressions, LaTeX, Microsoft SQL Server

Education
Oklahoma State University   2007 — 2010
BA, Philosophy

Oklahoma State University   2005 — 2010
BA, History

Oklahoma State University   2005 — 2009
BS, Mathematics

Experience
CompuCom  January 2014 - Present
CompuCom  August 2003 - Present
DecisionOne   November 2001 - July 2003

Skills
Active Directory, Technical Support, Program Management, Disaster Recovery, IT Service Management, Operations Management, ITIL, System Administration, Incident Management, Windows, SDLC, Software Documentation, Vendor Management, Information Technology, Process Improvement

Education
DeVry University   2001 — 2003
BSc Technical Management, Project Management

Nassau Community College   1999 — 2000
Computer Information Systems, Computer Science and Technology

GSTS

Experience
Medidata Solutions  November 2007 - Present
Symyx Technologies  2005 - 2007
Scimagix  2003 - 2005
SciQuest (Emax Solutions)   1997 - 2003
EMAX  1996 - 2003
DecisionOne   1996 - 1997
Unisys  1980 - 1992

Skills
Cloud Computing, NetSuite, Salesforce.com, SaaS, SDLC, Enterprise Software, Agile Methodologies, SQL, Software Project..., Microsoft SQL Server, Software Development, Business Analysis, Product Management, Data Management, Solution Selling, Databases, Business Intelligence, Integration, Java, Oracle Enterprise..., Salesforce Administrator, Microsoft Excel, Sales Operations, Enterprise Architecture, Requirements Analysis, Professional Services

Education
La Salle University
BA, Computer Science

Valley Forge Military Academy & College

Experience
Crane Payment Innovations  January 2014 - Present
MEI / CPI   January 2000 - December 2013
Suburban Cable  1999 - 2000
DecisionOne   1996 - 1999

Skills
SAP, Financial Accounting, SAP R/3, Accounting, Accounts Payable, Business Analysis, Financial Reporting, General Ledger, Internal Controls, Microsoft Excel, Process Improvement, SAP Implementation, Strategic Planning, Team Building

Education
Kutztown University of Pennsylvania   1992 — 1996

Experience
Retired  July 2011 - Present
Northrop Grumman  2002 - 2011
Decisionone   June 1995 - January 2001
Bell Atlantic Business Systems Services  July 1985 - June 1995
Control Data Corporation  1965 - 1985

Skills
DoD, Systems Engineering, Security Clearance, Program Management, Proposal Writing, Information Assurance, Military, Integration, Requirements Analysis, Security, Aerospace, Strategic Planning, Process Improvement, Data Center, Team Leadership, Intelligence, Air Force, IT Management, Disaster Recovery, Project Planning

Education
NYIT   1975 — 1985
BS, Telecommunications Management

SUNY @ Farmingdale   1970 — 1974
AS, Information Technology - Marketing

Nassau Community College   1964 — 1966
AAS, Engineering Science

Experience
Technology Parters   January 2013 - December 2013
Technology Partners  September 2012 - January 2013
Technology Partners  June 2009 - September 2010
Anheuser-Busch  December 2006 - March 2009
Anheuser-Busch  September 2002 - December 2006
DecisionOne   February 2000 - April 2002

Skills
Process Improvement, SDLC, Visio, Business Analysis, SharePoint, Business Intelligence, Cross-functional Team..., Requirements Analysis, Vendor Management, Software Documentation, Requirements Gathering

Education
Lindenwood University

Experience
G3 Technologies  April 2010 - Present
Schering-Plough  May 2005 - February 2010
AIG Technologies  October 2004 - April 2005
Hewlett-Packard  September 2001 - July 2004
StorageApps  May 2000 - September 2001
DecisionOne   September 1999 - April 2000
New Jersey Transit  June 1996 - September 1999
Jerome Industries Corporation   1981 - 1996

Skills
Disaster Recovery, Troubleshooting, Data Center, VMware, Virtualization, Windows Server, Linux, Windows, Servers, Active Directory, Computer Hardware, Technical Support, Storage Area Networks, Shell Scripting, System Administration, VoIP, Networking, Unix, Visio, XP, Security, System Deployment, Windows XP, SAN

Education
New Jersey Institute of Technology   1984 — 1988
BSEE, Computer Systems

Union County College   1981 — 1984
AAS, Electrical Engineering Technology

Experience
Sprint Nextel  November 2011 - Present
Ericsson  August 2008 - November 2011
Sprint  1998 - January 2008
Sprint  1996 - 2008
DecisionOne   1989 - 1996

Skills
CDMA, LTE, EVDO, WiMAX, Wireless, Network Engineering, BGP, Network Design, 4G, OSPF, Routing, Networking, Telecommunications, Network Architecture, Computer Network..., Switches, MPLS, Juniper, Wireless Networking, Troubleshooting, IP, TCP/IP, VoIP, Ethernet, Cisco Technologies, Routers

Education
University of Missouri-Kansas City   1985 — 1989
Bachelor of Business Administration, Information Technology

Northwest Missouri State University   1978 — 1979

Experience
Water D.O.G. Works   2002 - Present
DecisionOne   1973 - 2001

Education
Minnesota State University, Moorhead   1966 — 1968

Experience
Peak Systems  May 2014 - Present
Sorna Corporation   May 2007 - Present
Sorna Corporation   May 2007 - May 2010
HSM Security Monitoring   May 2006 - January 2007
Teleplan  November 2005 - December 2005
LDR  December 2004 - November 2005
Qwest Dex  February 2004 - July 2004
GE ITS  December 2003 - February 2004
DecisionOne   June 2003 - February 2004

Skills
Technical Support, Troubleshooting, Hardware, Servers, Software Documentation, Integration, XP, Network Administration, Software Installation, Testing, Microsoft Exchange, Windows, Databases, Information Technology, System Deployment, Help Desk Support, Windows Server, OS X, Networking, Technical Recruiting, Microsoft Office, Vendor Management, Management, Customer Service, Training, SDLC, Microsoft Excel, Process Improvement

Education
St. Cloud State University   1993 — 1997
BA (unfinished), Theatre

North Hennepin Community College   1985 — 1987

Experience
Fontana Unified School District  July 2009 - Present
Union Public Schools  August 2007 - June 2008
Tulsa Public Schools  August 2006 - June 2007
ALL Consulting  May 2003 - August 2003
DecisionOne   July 2000 - April 2003

Education
Northeastern State University   2005 — 2008
m.s., Library Media and Information technology

Northeastern State University   2001 — 2005
B.A., English Education

Tulsa Community College   2000 — 2001
A.A., Liberal Arts

Experience
West Corporation  July 2013 - April 2014
Alorica  August 2012 - April 2013
Dish Network  November 2009 - August 2012
Alorica  December 2005 - November 2009
DecisionOne   December 2003 - December 2005

Skills
Troubleshooting, Call Center, Customer Service, Windows, Computer Hardware, Microsoft Office, Operations Management, Microsoft Excel, Technical Support, PowerPoint, Microsoft Word, Customer Satisfaction, Product, Price,..., Investment Capital, Global Operations, Fixed Income, Organizational..., Cost & Demand Analysis, Competitive Analysis, Portfolio Management, Change Management, Conflict Resolution, Capital Markets, Budget Monitoring, Product Costing, Business Ethics, Diversity, Business Law, Data Analysis, Cash Flow, Motivation, Dividends, Securities, Coaching, Management, Performance Management, Call Centers

Education
Northeastern State University   2013 — 2014
Bachelor's Degree, Accounting

St. Gregory's University   2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.73 GPA

Oklahoma Baptist University   1994 — 1997
Bachelor of Arts, Religion / Business

Metro Christian Academy   1991 — 1993
High School Diploma

Experience
jabil circuit  April 2000 - Present
DecisionOne   January 1997 - January 2000

Skills
Global Sourcing, Materials Management, Supply Chain Management, Six Sigma, Spend Analysis, Cross-functional Team..., Supply Management, Sourcing, Negotiation, Pricing, Management, Product Development, Strategy, Analysis, Leadership, Inventory Management, Team Building, SAP, Forecasting, Process Improvement, Contract Negotiation, Logistics, Operations Management

Education
Mesa Community College   1978 — 1980
no, Business Administration, Management and Operations

Experience
Renzenberger, Inc.   November 2013 - Present
DecisionOne   June 2011 - Present
G Technology  October 1998 - August 2009

Skills
Computer Hardware, Troubleshooting, Software Installation, Computer Repair, Training, Electricians, Maintenance & Repair, Preventive Maintenance, Printers, Technical Support, Hardware, Laptops, Windows XP, A+ Certified, Servers, Windows 7, Help Desk Support, Operating Systems, Active Directory, HP, Network Administration, Software Documentation

Education
Kent State University   1979 — 2011
Bachelor of Arts, English Literature

Lakeland Community College   1975 — 1977
Associates, Philosophy

Experience
Zoetis / Compucom   March 2014 - Present
Teva - Highpoint Solutions   August 2013 - November 2013
Siemens Healthcare  April 2013 - August 2013
Neopost  December 2010 - January 2013
CTDI  September 2009 - September 2010
Cephalon  June 2006 - October 2008
Wayne Automation Corporation  October 2004 - February 2006
Wyeth  1997 - 2004
DecisionOne   December 1988 - January 1997

Skills
Electro-mechanical, Electronics, Data Center, Peregrine, Vantive, HP Openview, VAX, Machinery Repair, Set Top Box, Oscilloscope, Spectrometer, Autosys, Switches, Hubs, Laptop Lease Exchanges, Ghost Imaging, Technical Support, SQL, Software Installation

Education
Montgomery County Community College   2001 — 2001
CCNA Certified, Cisco Networking Academy Program

RETS   1987 — 1988
Associate's degree, Electrical and Electronics Engineering

Experience
Rels  September 2012 - Present
Pittsburg Blue   August 2011 - September 2012
3M  February 2009 - September 2009
DecisionOne   November 2008 - February 2009
Kincaid's  March 2000 - November 2008

Skills
Troubleshooting, Technical Support, Active Directory, Process Improvement, Windows 7, Windows, Software Documentation, XP, Software Installation, Windows Server, Computer Hardware, Help Desk Support

Education
Computer training   2008 — 2008
certified in Microsoft Operating systems

Le Cordon Bleu College of Culinary Arts-Minneapolis   2001 — 2002
Associate's degree, Restaurant/Food Services Management

Experience
Alliance Data Retail Services  June 2014 - Present
Alliance Data Retail Services  January 2013 - June 2014
Alliance Data Retail Services  April 2008 - January 2013
Alliance Data Retail Services  July 2005 - April 2008
DecisionOne   July 2000 - September 2004
Alliance Data Retail Services  August 1995 - July 2000

Skills
Vendor Management, Management, Account Management, Start-ups, Invoicing, Credit Cards, Risk Management, Interviews, Financial Analysis, Banking, Sales, Forecasting, Leadership, Strategy, Analysis, Budgets, Credit, Call Centers, Customer Service, Microsoft Excel, Process Improvement, Team Building

Education
Otterbein University   2002 — 2006
BA, Business Psychology, Human Resource Management

Ohio Dominican University   2000 — 2002
AS, Business Management

Experience
Hewlett-Packard Enterprise Services  2011 - 2012
DecisionOne   2011 - 2012
Oklahoma State University Institute of Technology  2007 - 2008

Skills
Disaster Recovery

Education
Oklahoma State University Institute of Technology   2006 — 2008
Bachelor of Technology, Information Assurance and Computer Forensics

Northern Oklahoma College   2004 — 2006
Associates, Network Engineering

Oklahoma State University   1983 — 1985
Masters of Science, Agronomy

Oklahoma State University   1978 — 1982
Bachelor of Science, Agronomy

Experience
SMART High Reliability Solutions   August 2013 - Present
Adtron Corporation   May 2002 - 2008
DecisionOne   1977 - 2000
ITT Courier  1977 - 2000

Skills
Debugging, Microsoft Certified..., Failure Analysis, Test Engineering, Testing, Analog, Semiconductors, RF, Continuous Improvement, Engineering Management

Education
Mesa Community College   1996 — 1998
Associate of Applied Science, Computer Network Administration

United Electronics Institute   1971 — 1973
2 Year Certificate, Electronics

Munster High School

Experience
DecisionOne   June 2015 - Present
DecisionOne   November 2012 - March 2014
DecisionOne   January 2008 - March 2014
Johnson & Johnson Canada   November 2001 - November 2004
Naya Daur Motors Pvt.Ltd.   1987 - 1988
Siemens Pakistan Engineering Co.   June 1986 - June 1987

Skills
Supply Chain Management, Industrial Engineering, Process Improvement, Supply Chain, Operations Management, TQM, Continuous Improvement, Project Management, Injection Molding, Procurement, Logistics, Supply Management, Management, Manufacturing, Diesel Engines, Quality Management, Strategic Sourcing, Engineering, Vendor Management, Leadership, Team Leadership

Education
University Of New Haven. CT. (USA)   1990 — 1993
Master’s Degree, Industrial Engineering, 3.0

NED University of Engineering and Technology   1979 — 1985
Bachelor’s Degree, Mechanical Engineering

Experience
Disabled  January 2001 - Present
Data Maintenance, Inc.   October 1999 - December 2000
DecisionOne   June 1986 - September 1999

Skills
Customer Service, Teaching, Public Speaking

Education
Milwaukee School of Engineering   1983 — 1985
AAS, ECET-Electronic Communications Engineering Technoloy

Milwaukee Area Technical College   1982 — 1985
AAS, General Education

Boy's Technical High School   1969 — 1973
Lithography(printing)

Experience
The Stone Group West   January 2013 - Present
DecisionOne   October 2012 - August 2014
Xerox Corporation  January 2012 - September 2012

Skills
Call Center, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Data Entry, Process Improvement, Outlook, Software Documentation, 10 Key, Computer Hardware, Program Management, Visio, Access, VMware, Databases, SharePoint, VPN, Printers, Teamwork, Laptops, Help Desk Support, Citrix, Networking, Management, System Administration, Windows 7, XP

Education
Keller Graduate School of Management of DeVry University   2012 — 2014
Master of Business Administration (MBA), Project Management, 4.0

University of Washington Tacoma   2009 — 2011
Bachelor of Arts in Business Administration, General Business

Tacoma Community College   2006 — 2008
Associate in Business degree, Accounting

Experience
Zelle Human Resource Solutions   September 2014 - Present
Willis Group US  June 2014 - September 2014
Adecco Engineering & IT  2013 - 2014
Modis International  July 2012 - July 2013
DecisionOne   May 2010 - September 2010
US Army  October 1994 - September 2008

Skills
Troubleshooting, Active Directory, Technical Support, Networking, Training, Windows Server, Network Administration, Windows 7, Electrical Engineering, VMware, Servers, Computer Hardware, Software Installation, Hardware, SCCM, Help Desk Support, DHCP, Information Technology

Education
ITT Technical Institute-Omaha
Associate's degree, Network and System Administration/Administrator

DeVry University-Columbus, OH   2010 — 2012
Network and System Administration/Administrator

Experience
Philips  July 2005 - Present
Philips  November 2001 - July 2005
DecisionOne   June 1998 - November 2001

Skills
Complaint Management, Complaint Investigations, Product Complaints, Adverse Event Reporting, Adverse Events, Quality Assurance, Crystal Reports, Business Objects, Microsoft Excel, Microsoft Office, Access, Data Mining, Data Analysis, Statistical Data..., Reporting & Analysis, Executive Reporting, KPI Dashboards, Dashboarding, Performance Dashboards, Excel Dashboards, Technical Writing, Technical Documentation, Process Improvement, Process Optimization, Medical Devices, Customer Insight, Customer Experience, Customer Oriented, Team Leadership, Mentoring Of Staff, FDA GMP, Compliance, Trend Analysis, Emerging Trends, Class III Medical..., Lifesaving

Education
UMass Lowell   2004 — 2020
Bachelor of Science (BS), Electrical and Electronics Engineering

Manchester Community College   1994 — 1996
Associate of Science (A.S.), Electrical and Electronics Engineering

Experience
Walmart  October 2013 - Present
Falcon Heights BP   2003 - 2007
The Sportsman's Guide  August 2001 - April 2002
RHI Consulting  January 1999 - August 1999
Micron Electronics  August 1996 - January 1998
DecisionOne   September 1994 - February 1996

Skills
Customer Service, Telemarketing, Technical Support, Computer Hardware, Computer Repair, Information Technology, Typing

Education
Metropolitan State University   2010 — 2015
Bachelor of Science (BS), Computer Science, 3.37

Saint Paul College-A Community and Technical College   2007 — 2010
Associate of Arts and Sciences (AAS), Computer Programming, 3.89

Experience
DecisionOne   October 2010 - Present
PC Services  January 2001 - Present

Education
Midlands Technical College   1994 — 1996