InterCall Company
Industry: Company
DescriptionInterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Parent organization: West Corporation Headquarters: Chicago, Illinois, United States Founded: 1991 Number of employees: 4,000 Key person: Scott Etzler (President) Subsidiaries: ECI Conference Call Services,
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InterCall Employees
Qumu Corporation May 2014 - Present
InterCall March 2013 - April 2014
InterCall March 2011 - February 2013
Unisfair July 2009 - March 2011
ICMI February 2009 - April 2009
UBM Tech January 2008 - September 2008
CMP Media/UBM Tech May 2006 - December 2007
CMP Media/UBM Tech January 2002 - May 2006
CMP Media/UBM Tech February 2000 - December 2001
Bank of America 1994 - 2000
Skills
Event Planning, Media Buying, Media Planning, Event Management, Event Marketing, Project Planning, Project Implementation, Project Coordination, Program Management, Special Events, Wedding Planning, Marketing Strategy, Product Marketing, Online Marketing, Marketing Communications, Project Management, Online Advertising, Advertising
Education
San Francisco State University, College of Business
BS, Business Administration, concentration in Marketing
Citi April 2012 - Present
CredAbility April 2011 - April 2012
InterCall September 1998 - April 2011
Skills
Concur, Executive Support, WebEx, Administrative..., Confidentiality, Spreadsheets, Outlook, PeopleSoft, Meeting Planning, Salesforce.com, Fax, Invoicing, Visio, Benefits Administration, GoToMeeting, Webinars, ADP Payroll, Onboarding, Time Management, Customer Service, PowerPoint, Travel Management, Microsoft Excel, Oral & Written..., Coordination, Travel Arrangements, Event Planning, Executive Management, Calendaring, Call Center, Presentation Development, Access, Call Centers, Cold Calling, Customer Satisfaction, Database Administration, Hiring, Leadership, Management, Training, Telecommunications
Education
Troy State University 2008 — 2010
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Southern Union State Community College
Associate of Science (AS), Business Administration and Management, General
SGGG Fund Services Inc. September 2015 - Present
RBC September 2014 - July 2015
RBC January 2014 - August 2014
InterCall May 2013 - August 2013
iView Systems September 2012 - December 2012
Skills
Quality Assurance, Test Cases, Defect Tracking, Load Testing, Test Planning, Software Quality..., JIRA, Black Box Testing, Selenium, Quality Center, Test Automation, Agile Testing, MySQL, C#, Java, Objective-C, JavaScript, Test Strategy, LoadRunner, Test Estimation, QTP, Web Testing, Regression Testing, User Acceptance Testing, Agile Methodologies, Test Management, SDLC, Telecommunications, Performance Testing, System Testing, PHP, C++, HTML, CSS, JSP, jQuery, SharePoint Designer, Tortoise SVN, .NET
Education
Sheridan College 2010 — 2014
Computer Technology/Computer Systems Technology
Father Michael Goetz Secondary School 2006 — 2010
InterCall March 2015 - Present
Department of defense – US Army 2010 - 2012
Gold Place NYC April 2008 - December 2008
Skills
Phlebotomy, Analysts, Military, Active DoD Secret..., Management, Human Resources, Intelligence, Military Liaison, Army, Military Experience, Social Networking, Military Training, Force Protection, Top Secret, Military Operations, Intelligence Analysis, Weapons, Afghanistan, Command, Security Clearance, DoD, Government, Team Leadership, Customer Service, Networking
Education
ITT Technical Institute-Colorado 2013 — 2014
Associate's Degree, Network and System Administration/Administrator, 4.0
Fort Huachuca, AZ 2010 — 2010
Certificate of completion, Military Intelligence, General
Suburban Technical School 2009 — 2009
Certificate, Medical/Clinical Assistant
Lumos Networks September 2015 - Present
InterCall October 2012 - November 2014
Skills
Salesforce.com, Account Management, Unified Communications, Professional Services, Video Conferencing, SIP Trunking, MPLS, Leadership, Integration, Cisco Technologies, Cloud Computing, IP, Lync, SaaS, Security
Education
Virginia Commonwealth University 2007 — 2009
Bachelor of Arts (B.A.), History
Sewanee-The University of the South
Bachelor of Arts (B.A.), History/English
The Orthopaedic Clinic December 2009 - Present
InterCall January 2005 - June 2009
Skills
Quality Assurance, Call Center, Process Improvement, Software Documentation, Training, Avaya, Customer Service, Project Management, Visio, Healthcare, Database Administration, SharePoint, Call Centers, Troubleshooting, Outlook, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction
Education
Southern Union State Community College
InterCall May 2014 - Present
Skills
Unix, Telecommunications, Agile Methodologies, Linux, TCP/IP
Education
Ryerson University
InterCall April 2014 - Present
InterCall September 2012 - Present
InterCall January 2012 - September 2012
Trainor Glass Company June 2010 - January 2012
Hertz Local Edition June 2009 - June 2010
Skills
Purchasing, Procurement, Sales, Account Management, Customer Service, New Business Development, Cold Calling, Negotiation, Salesforce.com, Management, Training, Marketing, Contract Management, Sales Management, Direct Sales, Microsoft Office, Outlook, Team Building, Time Management, Selling, Sales Process, Cross-functional Team..., Sales Operations, Microsoft Excel, Leadership, Analysis
Education
Southern Illinois University 2005 — 2009
Bachelor of Science, Business Administration & Management; Business Marketing
Southern Illinois University, Carbondale 2005 — 2009
Bachelor of Science, Business Administration & Management
Lyons Township High School 2001 — 2005
InterCall August 2012 - Present
Cbeyond May 2011 - August 2012
USMA April 2010 - May 2011
Home and Financial Solutions June 2009 - April 2010
Remax Finest July 2006 - April 2009
Prudential Douglas Elliman October 2004 - July 2006
Skills
Fluent in Spanish, Proficient in Microsoft..., Expert in Unified..., Knowledgeable in Sales..., Cold Calling, Direct Sales, Salesforce.com, Sales Management, Account Management, Sales Process, Sales Presentations, Selling, Closing Deals, Networking, Solution Selling, Lead Generation, CRM, Cloud Computing, Sales, Sales Operations, B2B, Telecommunications, Competitive Analysis, Leadership, Marketing, Unified Communications
Education
Stony Brook University
B.S., Business Management
InterCall October 2012 - Present
InterCall January 2012 - October 2012
InterCall December 2010 - January 2012
Intercall June 2006 - December 2010
Skills
Unified Communications, Audio Conferencing, Salesforce.com, Solution Selling, Direct Sales, Webinars, Cold Calling, Sales Process, WebEx, Video Conferencing, Account Management, SaaS, Managed Services, Sales Presentations, Telecommunications, Hosted Services, Cisco Technologies, Collaboration Solutions, Webcasting, SIP Trunking, Telepresence, Channel Partners, Strategic Partnerships, Key Account Management, Partner Management, Management, Integration, Unified Messaging, B2B, CRM, Live Meeting, Sales, MPLS, Sales Operations, Lead Generation, International Sales, Selling, VoIP, Professional Services, Customer Retention, Sales Management, IP, Lync, Cloud Computing, Wireless, Call Centers, Enterprise Software, Mobile Devices, Disaster Recovery, Demand Generation
Education
Southern Illinois University, Carbondale 2000 — 2004
Bachelor of Science, Animal Sciences
Cox Communications March 2013 - Present
Nexius March 2013 - Present
InterCall August 2008 - August 2011
Covington Credit March 2008 - August 2008
Skills
Customer Service, Data Entry, Organization, Marketing Communications, Strategic Communications, Strategic Architecture, Multi-line Phone, Proofreading, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Exchange, Filing, Superior Work Ethic, Systems Analysis, Time Management, Databases, Data Network Design, Relational Data Modeling
Education
Troy University 2011 — 2012
Bachelor of Science (BS), Management Information Systems, General
Southern Union State Community College 2006 — 2009
Associate of Science (AS), Business Administration and Management, General
InterCall August 2014 - Present
The Buckle May 2014 - July 2014
Southern Illinois University -Stone Center July 2013 - May 2014
Southern Illinois School of Art and Design May 2011 - May 2014
University Directories May 2013 - July 2013
Burrell Communications March 2013 - March 2013
Southern Illinois University Department of English May 2012 - July 2012
Southern Illinois University Housing August 2010 - May 2011
National Data Research, Inc. August 2008 - January 2009
Skills
Microsoft Office, Public Speaking, Teamwork, Time Management, SPSS, Creative Writing, Leadership, Data Analysis, Marketing, Data Entry, Student Affairs, Social Media Marketing, Student Development, Market Research, Advertising, Sales, Leadership Development, CRM, Qualitative Research, Marketing Research, Quantitative Research, Statistics, Marketing Communications, Recruiting, Strategic Planning, Training, Program Development, Cold Calling, Merchandising, Student Leadership
Education
Southern Illinois University, Carbondale 2009 — 2014
Bachelor of Science (B.S.), Marketing, Senior
Southern Illinois University, Carbondale 2009 — 2014
Bachelor's degree, Marketing
Amazon August 2013 - Present
Compañia de Uno January 2008 - Present
Freelance June 2011 - July 2013
Intellego (formerly Certum) June 2010 - June 2011
GCP Global May 2008 - June 2010
InterCall June 2007 - May 2008
Abassi Technologies November 2006 - May 2007
Hildebrando January 2006 - November 2006
Blitz Software October 2005 - January 2006
Instituto Politécnico Nacional (Centro Nacional de Calculo) December 2004 - October 2005
Skills
Video Games, Game Development, Photoshop, Game Design, C++, Maya, Java, C#, 3D Studio Max, Microsoft Office, HTML, JavaScript, Groovy, Grails, Kinect, Android Development, iOS development, WebGL, OpenGL, OpenGL ES, CSS, HTML 5, NVIDIA CUDA, OpenCL, JavaEE, Amazon WebServices, Blender
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2010 — 2013
Computer Graphics
Universidad Tecnológica de México 2003 — 2006
Bachelor's degree, Computer Systems Engineering
InterCall August 2007 - Present
InterCall August 2000 - August 2007
Skills
Technical Writing, Development & delivery..., Instructional Design, Learning Management..., Process Analysis, Operational Process..., Quality Assurance, User Acceptance Testing, WebEx, E-learning..., Brainshark, Microsoft Office Front..., Taleo, Confluence, Audio Conferencing, Video Conferencing, Webinars, VoIP, Adobe Connect, Unified Communications, Collaboration Solutions, Telepresence, Managed Services, Telecommunications, Streaming Media, Customer Satisfaction, Salesforce.com Certified, Salesforce.com, Business Objects, Legato, CRS, Cisco Technologies, Tandberg, EMC Storage, Council of Residential..., Call Centers, CTI, Avaya Technologies, Adobe Captivate
Education
Southern Union State Community College
West Georgia Technical College
Attorneys Tax Relief, LLC June 2014 - Present
Direct Student Relief/Community Tax September 2013 - May 2014
InnerWorkings January 2012 - August 2013
AvePoint May 2010 - May 2011
Chicago Bar Golf -Bar Crawl 2010 - 2011
InterCall January 2008 - June 2010
Skills
Proficient in Microsoft..., Cold calling, Salesforce.com, Packaging, Development Of..., Print Management, Event Planning, Social Networking, Customer Service, Cold Calling, Consultative Sales..., Return on Investment..., Lead Generation, CRM, Selling, Account Management, Sales, Marketing Strategy, SaaS, B2B, Business Development, Start-ups, Sales Management, Management, Enterprise Software, Marketing, Email Marketing, New Business Development, Product Marketing, Customer Satisfaction, Customer Retention, Channel Partners, Online Marketing, Competitive Analysis, Online Advertising, Sales Process, Recruiting, Integrated Marketing, Social Media Marketing, Contract Negotiation, Direct Marketing, Marketing Communications, Key Account Management, Trade Shows, Strategic Partnerships, Sales Operations, Building Relationships, Advertising, Direct Sales, Sales Presentations
Education
Southern Illinois University, Carbondale 2001 — 2006
Liberal Arts, Political Science, Business Management
Centennial Highschool 1997 — 2001
Wheaton College October 2012 - Present
Amerisafe August 2011 - October 2012
Taylor University June 2008 - August 2011
Taylor University June 2007 - May 2008
Taylor University June 2005 - May 2007
InterCall May 2004 - August 2004
Skills
Recruiting, Leadership, Public Speaking, Coaching, Interviews, Strategic Planning, Leadership Development, Management, Social Media, Team Leadership, Marketing Strategy, Marketing, Event Planning, Customer Service, Human Resources, Problem Solving, Relationship Development, Collaborative Leadership, Project Planning, Team Building, Employee Relations, Negotiation, Marketing Communications, Fundraising, Market Research, Sales, Customer Satisfaction, Community Outreach, Account Management, Hiring, Event Management, Research, Nonprofits, Time Management, Talent Acquisition, Sales Management, Performance Management
Education
Taylor University 2009 — 2010
M.B.A., (Management, Relationship/Employee Development, Marketing, Global Strategy)
Taylor University 2001 — 2005
Communication Studies, (Corporate and Organizational Communication)
Naperville North 1997 — 2001
InterCall October 2007 - October 2013
US Army National Guard October 2008 - August 2013
WOW! Cable, Internet and Phone September 1998 - July 2006
United States Marine Corps November 1991 - November 1995
Skills
Research, Quality Management, Physical Security, Broadband, Telephony, Telecommunications, Microsoft Excel, Humanitarian Assistance, Human Resource..., Training, Operations Management, Critical Thinking, Video Conferencing, Audio Conferencing, Management, Networking, Conflict Resolution, Time Management, Government, Personnel Management, Workforce Management, Conflict Management, Human Resources, Office Administration, Recruiting, Personnel Supervision, Salesforce.com, People Skills, Ethics, Customer Service, Security, Fundraising, Military, Army, Leadership, Employee Training, Team Building, Team Leadership, Veterans, Security Clearance, First Aid, Emergency Management, Military Experience, Disaster Response, Career Counseling, Staff Development, Force Protection, Hiring, Community Development, Organizational...
Education
Point University 2012 — 2014
General studies, Christian Studies
Southern Union State Community College 2008 — 2009
InterCall June 2012 - Present
West Point Recreational Department February 2014 - Present
Irish Bred Pub February 2009 - February 2014
Skills
Customer Service, Customer Satisfaction, Communication, Sales, Marketing, WebEx, Call Centers, VoIP, Cisco VoIP
Education
Southern Union State Community College 2007 — 2010
Associate's degree, Applied Sciences
Randolph County High School 2004 — 2007
Diploma
Influencers Edge June 2005 - Present
Simply Hired January 2014 - June 2014
Palo Alto Parcel Tax Campaign August 2009 - May 2010
InterCall 1993 - 2005
Airborne Express 1989 - 1993
Airborne Express 1987 - 1989
Skills
Start-ups, Sales Process, Leadership, Team Leadership, Coaching, Training, Sales Leadership..., Dynamic Speaker, CRM, Sales, Sales Management, Behavioural Change, Strategic Planning, Strategic Partnerships, Solution Selling, Behavioral Economics..., Go-to-market Strategy, Key Performance Process..., Executive Coaching, Marketing, New Business Development, Root Cause Problem..., Account Management, Sales Operations, Management, Salesforce.com, Strategy, Direct Sales, Social Media, Competitive Analysis, Business Development, Developmental Leadership, Strategy Development, Cross-functional Team..., Leading Cross..., Executive Compensation, Company wide Influencer, Grit, Emotional Intelligence, Goal Setting- Executive..., Influential Communicator, Strategic Leadership, Strategic Thinking, Business Ethics
Education
Stanford University
Continuing Studies Courses
Washington State University
Communications, Television Broadcasting and Organizational Leadership
Wharton Business School
Executive MBA, Behavioral Economics
MultiView October 2011 - Present
InterCall August 2010 - August 2011
Skills
Online Advertising, Social Media Marketing, Management, Sales, Account Management, Business Development, B2B, Salesforce.com
Education
Temple University 1999 — 2003
Bachelor of Business Administration (B.B.A.), International Business Administration/Marketing, 3.43 GPA
InterCall March 2013 - Present
Blue Jeans Network July 2012 - March 2013
Huson International Media November 2010 - July 2012
Skills
Salesforce.com, Demand Generation, SaaS, Strategic Partnerships, Start-ups, Lead Generation, Solution Selling, B2B, Channel, Direct Sales, Enterprise Software, Cloud Computing, Account Management, Cold Calling, CRM, Selling, Sales Management, Business Development, New Business Development, Go-to-market Strategy, Channel Partners, Sales
Education
San Jose State University 2004 — 2010
BA, Communication Studies
InterCall February 2013 - December 2014
InterCall February 2012 - February 2013
InterCall May 2007 - February 2012
Skills
Business Development, Telecommunications, Managed Services, VoIP, Management, Salesforce.com, Call Centers, Strategic Partnerships, Unified Communications, Sales Process, Telephony, Video Conferencing, Team Leadership, Account Management, Direct Sales
Education
Southern Union State Community College 2006 — 2008
Associate of Science (AS), Business/Commerce, General
InterCall January 2015 - Present
InterCall February 2014 - Present
Tropicana Casino & Resort 2010 - 2014
Apex Integrated Solutions 2004 - 2006
Kaduson Strauss & Co. 2002 - 2004
Skills
Account Management, Consulting, Solution Selling, Accounting, Marketing, Special Events, Direct Sales, Salesforce.com, Audio Conferencing, Webinars, WebEx, AdobeConnect, Brainshark, Blue Jeans, Customer Retention, Payroll
Education
Richard Stockton College of New Jersey 1993 — 1997
BS Marketing, Business Administration and Management, General
University of Delaware
Business Administration
Kiswe Mobile April 2014 - Present
InfAspire February 2011 - Present
Princeton Tech Meetup March 2012 - Present
Princeton Toastmasters May 2011 - Present
Vognition January 2013 - March 2015
MessagePetz August 2013 - December 2013
R Square Inc. May 2013 - December 2013
InterCall July 2009 - March 2012
InterCall December 2004 - June 2009
ECI Conference Call Services December 2000 - December 2004
Skills
Toastmasters, Security, Product Lifecycle..., SaaS, Cloud Computing, Telecommunications, Public Facilitation, iPhone Application..., Objective-C, HTML, HTML 5, JavaScript, XML, Web Interface Design, Java, Weblogic, Linux, SQL, Scrum, Subversion, Git, Public Speaking, Tomcat, Web Applications, Databases, C++ Language, JSON, API development, Web Application Design, Speech Recognition, Python, JSP, J2EE Application..., Weblogic Administration, Unix Shell Scripting, Oracle, Oracle PL/SQL..., Informix, MySQL, Photoshop, Illustrator, Teleconferencing, WebEx, Managing Technical..., PhoneGap, Cordova, jQuery, jQuery UI, jQuery Mobile, Sencha
Education
Stevens Institute of Technology 2002 — 2005
MS Information Systems, Information Management
University of Illinois at Urbana-Champaign 1995 — 1998
BS, Media Studies
Stevens Institute of Technology 1993 — 1995
Computer Engineering
Pingry School 1989 — 1993
High School
InterCall June 2010 - Present
Genesys Conferencing, now part of InterCall August 2008 - June 2010
Genesys Conferencing April 2006 - August 2008
Sobeys April 2003 - April 2006
UBS Warburg Energy (Canada) May 2002 - April 2003
Enron Canada Corp May 2001 - April 2002
Tradweave.com/QRS Corp. April 2000 - February 2001
Skills
Business Analysis, SQL, Testing, Integration, Telecommunications, Microsoft SQL Server, Access, Quality Assurance, Networking, Unix, Java, Project Planning, Databases, SDLC, Servers, System Administration, JavaScript, Management, Technical Support, Visio, Test Cases
Education
Sheridan College 1996 — 1999
Systems Analysis Co-operative Education Program, Systems Analysis
West Corporation July 2015 - Present
InterCall June 2012 - July 2015
Skills
Telecommunications, VoIP, Managed Services, IP, Wireless, Mobile Devices, Call Centers, Vendor Management, Troubleshooting, Telephony, SIP, Business Process, Process Improvement, Account Management, Direct Sales, Networking
Education
Southern Union State Community College 1998 — 2000
Handley High School 1993 — 1998
InterCall October 2011 - Present
InterCall January 1998 - October 2011
Skills
Training & Development, Online Training, Learning Management, WebEx, Training, Team Building, Customer Service, Product Support, Learning Management..., Adobe Connect, Live Meeting, InterCall Unified..., Genesys Meeting Center, Unified Communications, E-Learning, Employee Training, Video Conferencing, Webinars, Webcasting, Call Centers, Audio Conferencing, Hosted Services, Telepresence, Customer Retention, Telecommunications, Collaboration Solutions
Education
Southern Union State Community College
Forest Pharmaceuticals May 2011 - Present
Corporate Floors August 2008 - May 2011
InterCall March 2007 - July 2008
RR Donnelley 2003 - 2007
Skills
Account Management, Sales, New Business Development, Sales Management, Cold Calling, B2B, Contract Negotiation, Customer Service, Direct Sales, Lead Generation, Leadership, Marketing, Sales Operations, Sales Presentations, Sales Process, Salesforce.com, Selling, Solution Selling
Education
Texas A&M University 1999 — 2003
Marketing
Texas A&M University - Mays Business School 1999 — 2003
ReachLocal July 2013 - Present
Multiview October 2011 - June 2013
InterCall August 2010 - September 2011
InterCall September 2009 - August 2010
Victor/JVC Records (Secret Agent Man) October 2005 - June 2009
Skills
Salesforce.com, Online Marketing, Online Advertising, Account Management, B2B, Sales, Advertising, Marketing Strategy, Marketing, SEM, Lead Generation, Sales Operations, Social Media, Social Media Marketing, Management, Cold Calling, Public Relations, Sales Process, Email Marketing, CRM, E-commerce, Strategic Partnerships, Digital Marketing, Training, Product Management, Sales Management, Facebook, Market Analysis, Integrated Marketing, SEO, Telecommunications, New Business Development, Customer Service, Digital Media, Direct Sales, Sales Presentations, Event Planning, Social Networking, Marketing Research, Inside Sales, Business Development, Customer Retention, Team Leadership, Market Research, Event Management, Multimedia, Contract Negotiation, Strategic Planning, Team Building, Multimedia Project...
Education
Temple University - Fox School of Business and Management 1999 — 2003
Business Administration, International Business Administration and Marketing, 3.43 GPA
John Marshall High School 1996 — 1999
InterCall 2002 - Present
Skills
Video Conferencing, Managed Services, Unified Communications, Solution Selling, Telepresence, Hosted Services, Salesforce.com, VoIP, Telecommunications, Direct Sales, Telephony, Audio Conferencing, Webinars, Cold Calling, WebEx, Lead Generation, Sales Presentations, Account Management, Collaboration Solutions, Customer Retention, Professional Services, Strategic Partnerships, Channel Partners, SaaS, Cloud Computing, Sales Process
Education
McCluer North High School
St. Louis Community College
Cisco Systems August 2015 - Present
Cisco Systems July 2014 - Present
Cisco Systems July 2010 - July 2014
InterCall May 2004 - June 2010
InterCall May 2000 - May 2004
InterCall June 1999 - May 2000
San Franciso Giants April 1993 - June 1999
Skills
Unified Communications, Product Management, Telecommunications, Cross-functional Team..., Strategy, Business Development, SaaS, WebEx
Education
Santa Clara University
Bachelor of Science, Commerce, Marketing
David Lerner Associates, inc. June 2008 - Present
Sprint February 2007 - June 2008
Business Communications Management March 2006 - February 2007
Sprint August 2003 - March 2006
InterCall November 2001 - August 2003
Net2000 September 2000 - October 2001
Teligent February 1999 - September 2000
Cendant March 1998 - February 1999
Reuben H. Donnelley October 1994 - March 1998
Cable & Wireless October 1992 - September 1994
Skills
Salesforce.com, New Business Development, Account Management, Strategic Partnerships, Direct Sales, Solution Selling, Investments, Sales Process, Selling, Channel, Cold Calling, Strategic Planning, Management, Strategy, Business Strategy, Alternative Investments, Business Planning, Sales, Enterprise Software, Marketing, Business Development, CRM, Relationship Management, Contract Negotiation, Sales Presentations, Series 7, B2B, Insurance, Mutual Funds, Sales Operations, Series 63, Portfolio Management, Strategic Financial..., Retirement Planning, Retirement, Financial Services, Securities, Asset Management, Financial Planning
Education
St. Thomas Aquinas College 1986 — 1990
BS, Marketing
Don Bosco Prep
InterCall September 2012 - Present
InterCall October 2007 - September 2012
Seneca College October 2008 - April 2009
Skills
Oracle SQL, Oracle PL/SQL, J2EE, Linux, Apache, Shell Scripting, Visual Basic, Regular Expressions, Software Design, JavaScript, Java Enterprise Edition, SQL, Microsoft SQL Server, Testing, Java, Oracle, SDLC, Discrete Mathematics, Requirements Analysis, Data Analysis, Algorithm Analysis, Algorithm Design, Computer Security, Software Engineering, Web Application Security, Core Java, Security, API Development, OWASP, IBM AppScan, Software Development, Weblogic, Technical Documentation, Oracle Enterprise..., Javadoc, Oracle Certified..., Ethical Hacker, Troubleshooting, SaaS, Integration, Agile Methodologies, Solution Implementation, Virtualization, Unix, CSS
Education
York University 2001 — 2006
BA with Honors, Kinesiology and Health Science
Seneca College of Applied Arts and Technology 2007 — 2009
Advanced Diploma, Computer Programming and Analysis Co-op
St. Robert CHS 1997 — 2001
InterCall July 2007 - Present
AT&T Wireless April 1999 - April 2005
Skills
Management, Account Management, Leadership, Salesforce.com, Managed Services, Telecommunications, Strategic Partnerships, Sales Process, Solution Selling, Cloud Computing, Cross-functional Team..., Sales, VoIP, CRM, Strategy, Unified Communications, Sales Operations, Direct Sales, Program Management, Lead Generation
Education
Texas State University 1990 — 1994
Bachelor's, Mass Communication, Advertising
The Montessori Academy at Edison Lakes July 2013 - Present
The Montessori Academy at Edison Lakes August 2012 - June 2013
Groupon May 2011 - May 2012
InterCall February 2010 - November 2010
Sunburst Races January 2009 - June 2009
Education
Midwest Montessori Training Center 2012 — 2013
AMS Early Childhood Certification
Saint Mary's College 2005 — 2009
BA, Mass Communications, Public Relations
InterCall March 2014 - Present
Office Depot June 2013 - March 2014
Office Depot April 2011 - June 2013
Frontier Communications September 2007 - April 2011
Sony Ericsson January 2000 - May 2005
Cingular Wireless May 1990 - January 2000
Skills
Direct Sales, Sales Operations, Sales Process, Telecommunications, Sales Management, Sales, Strategy, Account Management, Wireless, Sales Presentations, Management, Contract Negotiation, Customer Satisfaction, Competitive Analysis, Leadership, Solution Selling, Channel Partners, Customer Retention, VoIP, Salesforce.com, Selling, Marketing Strategy, Networking, Team Building, Key Account Management, Cellular Communications, Strategic Partnerships, Marketing Management, Cold Calling, P&L Management, Product Marketing, B2B, Managed Services, Sales Support, Pricing, Program Management, Territory Planning, WiFi, Cloud Security, SIP Trunking, PRI, DS3, Training & Development, Budget Management, Cloud-based, Avaya IP Telephony, Mitel Certified, T1s, Software Project..., Project Management
Education
Slippery Rock University of Pennsylvania 1986 — 1988
Archbishop Carroll 1979 — 1984
InterCall September 2000 - Present
O'Charley's November 2012 - February 2013
ACS/Unibase Technologies January 1998 - August 2000
Skills
PeopleSoft, Salesforce.com, Kronos Timekeeping, LotusLive, Web Conferences, Global Customer Service, Live Streaming, CRM, ON24, Learning Management..., Live Meeting, Video Conferencing, Administrative..., Administrative report, Adobe Connect, Customer service..., Analytical thinking, Leadership skills, Report writing and..., Schedule management, Team building, Critical thinking, Meets/exceeds goals, Self-starter/motivator, Presentation and..., Technical training, Marking principles and..., Policy and procedures, Project management, Account management, Office management, Products and sales, Laws and regulations, Attention to detail, Microsoft Office skills, Staff motivation, Insurance processing, Current Procedural..., Filing and data..., HCFA Common Procedure..., Supervisory skills, Proficient in relevant..., Office Live Meeting, Investor Relations..., Conference Registration, Recording Services, LAN-WAN, Team Building, Leadership
Education
Strayer University-Georgia 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.47
Twiggs County High School 1988 — 1992
High School Diploma, College Prep
InterCall July 2012 - Present
Enterprise Rent-A-Car June 2008 - July 2012
Wente Vineyards September 2002 - September 2008
Skills
Customer Satisfaction, Account Management, Team Building, New Business Development, Sales, Management, Training, Customer Retention, Marketing, Salesforce.com, Customer Service, Direct Sales, Sales Management, Sales Process, CRM, Selling, Sales Operations, Cold Calling, B2B
Education
San Jose State University 2004 — 2008
Bachelor of Science (BS), Finance, General
Cardinal Gibbons High School
Windsor Solutions April 2015 - Present
InterCall August 2009 - October 2014
Powell's Books / Powells.com August 2008 - August 2009
Winning Mark August 2008 - January 2009
NextCard, Inc. 1997 - 2002
Skills
Web Applications, HTML, CSS, JavaScript, Databases, MySQL, SQL, Wordpress, Software Development, Java, Web Development
Education
San Francisco State University 2002 — 2006
B.S., Computer Science
Simantel June 2015 - Present
Simantel January 2015 - Present
Astadia December 2012 - December 2014
McAfee September 2010 - December 2012
InterCall October 2009 - September 2010
InterCall July 2008 - February 2010
Intercall July 2007 - July 2008
InterCall January 2004 - November 2006
ConferenceCall.com October 1999 - December 2003
State Fair of Texas 1994 - 1997
Skills
Eloqua, Lead Scoring, Marketing Automation, Lead Management, Training, Email Marketing, Demand Generation, Campaign Management, Lead Generation, B2B Marketing, Social Networking, Marketing Operations, Webinars, Campaigns, Direct Marketing, A/B testing, Program Management, Analytics, Marketing Management, Account Management, Database Marketing, Marketing Communications, Marketing, Sales Process, Content Marketing, B2B, Integrated Marketing, Strategy, Online Lead Generation, Online Marketing, Digital Marketing
Education
Southern Methodist University 1995 — 1999
Bachelor's, Corporate Communications
Keller Williams Realty - Kelly Marsh & Associates May 2012 - Present
AnotherME - The Virtual Assistants of Real Estate November 2002 - Present
Polycom (PictureTel) 1996 - 2002
Bell & Howell 1994 - 1996
Intercall 1990 - 1993
Fujitsu 1985 - 1990
Skills
Real Estate Transactions, Real Estate Listings, Social Media Marketing, Real Estate, Short Sales, Marketing, Residential Homes, Listing Services, Sellers, Foreclosures, Property, REO, Blogging, Buyers, Buyer Representation, Investors, Investment Properties, Mortgage Lending, Commercial Real Estate, First Time Home Buyers, ABR, Small Business, Sales, Social Media
Education
Tennessee Technological University 1976 — 1980
Bachelor of Science (BS), Education
Tennessee Technological University
Zywave March 2010 - Present
InterCall 2008 - June 2010
Skills
Web Services, Cold Calling, New Business Development, Salesforce.com, Training, Sales, Internet Recruiting, Applicant Tracking..., Sourcing, Quality Assurance, Technical Recruiting, Talent Acquisition, Solution Selling, Recruiting, Account Management, Direct Sales, Vendor Management
Education
Texas State University
BBA, Marketing
Savoy Associates September 2010 - Present
InterCall January 2000 - January 2002
Graywood Advertising June 1996 - January 2000
Skills
Marketing Strategy, Professional Liability, General Insurance, Customer Service, Marketing Communications, Health Insurance, Underwriting, Brokers, Microsoft Excel, Commercial Insurance, Account Management, Enterprise Data, Employee Benefits, Liability, Insurance, Business Development, Marketing, Sales, Life Insurance, Management, New Business Development
Education
Bernards High School
Susquehanna University
Health Information Designs, LLC May 2014 - Present
InterCall November 2012 - May 2014
InterCall November 2011 - November 2012
InterCall March 2010 - November 2011
Skills
Telecommunications, Unified Communications, Managed Services, Salesforce.com, Account Management, VoIP, General Ledger, Budget Forecasts, Bookkeeping, Journal Entries, Account Reconciliation, Microsoft Office, Microsoft Excel, Microsoft Word, Citrix, Epicor, FRx Report Writer, Sage Fixed Assets, DocLink
Education
Troy University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Concentration in Accounting
Southern Union State Community College 2006 — 2008
Associate Degree in Applied Science, Business
Hyland Software, Inc. November 2010 - Present
IKON Office Solutions May 2009 - November 2010
InterCall July 2002 - December 2002
PictureTel Corporation October 1998 - March 2001
MCI Telecommunications February 1994 - September 1998
Skills
Solution Selling, Enterprise Content..., Sales Operations, Enterprise Software, Direct Sales, SaaS, Selling, Salesforce.com, Account Management, Sales Process, Cloud Computing, Lead Generation, Sales, New Business Development, Management, Strategy, Strategic Partnerships, Software Industry, B2B, Sales Presentations, Professional Services, Sales Management, Business Development
Education
Southern Methodist University 1987 — 1991
Bachelor's Degree, History and Art History
Hopkins High School 1984 — 1987
High School, High School/Secondary Diplomas and Certificates
Intercall July 2007 - Present
Charter Communications April 2007 - June 2007
NCR January 2006 - January 2007
Skills
Customer Service..., Logistics, Relational Databases, SQL, Data Warehousing, Java, Computer Repair, VB.NET, Oracle
Education
Strayer University-Georgia 2008 — 2012
BS, Computer and Information Sciences and Support Services
Griffin Technical College 2004 — 2006
Associate of Science (A.S.), Computer Programming
East Coweta High
Drury Hotels May 2014 - Present
Drury Hotels January 2012 - May 2014
Oakwood Worldwide April 2010 - December 2011
InterCall July 2007 - March 2010
Skills
Sales Process, B2B, Account Management, Salesforce.com, Cold Calling, Sales Management, Sales, Customer Retention, Marketing Strategy, New Business Development, Contract Negotiation, Direct Sales, Trade Shows, Sales Presentations, Marketing, Selling, Customer Satisfaction, Key Account Management, Sales Operations, Competitive Analysis, Lead Generation, Solution Selling, Forecasting, Strategic Partnerships, Hospitality, International Sales, Management, Training, Leadership, Market Planning, Team Building, CRM, Building Relationships, Negotiation, Business Development, Product Marketing
Education
Sam Houston State University
Bachelor of Arts, Marketing
InterCall October 2006 - Present
Corvent LLC October 2006 - August 2010
Computer Associates March 1998 - October 2001
Skills
Product Marketing, Pre-sales, Product Management, SharePoint, Project Management, Program Management, Product Development, SaaS, Streaming Media, Unified Communications, Management, Salesforce.com, Training, Cloud Computing, Strategic Partnerships, Integration, Strategy, Vendor Management, Leadership, Solution Selling, Business Analysis, Business Strategy, Lead Generation, Account Management, Webinars, Enterprise Software, Start-ups, Virtualization, Cross-functional Team..., Live Meeting, Go-to-market Strategy
Education
Stetson University 1987 — 1990
BA, Psychology-Sociology-Education
Santa Fe Community College 1985 — 1987
Associate of Arts and Sciences (AAS), Industrial and Organizational Psychology
InterCall December 2011 - Present
QuickPlay Media December 2010 - November 2011
IBM Canada Ltd September 2010 - November 2010
Ryerson University November 2009 - October 2010
Rogers Communication Inc 2008 - 2009
BMG Computer Services Ltd January 1995 - 2008
Disc Technodata Ltd April 1992 - December 1994
Commercial and Scientific Computing January 1990 - April 1992
KES Computer Engineers November 1988 - August 1989
Skills
Operating Systems, Hardware, EIGRP, Network Security, Virtualization, Cisco Technologies, Software Installation, VMware, OSPF, Project Planning, Routing, RIP, Networking, DHCP, VPN, CCNA, VMware ESX, WAN, MPLS, DNS, Network Design, Cisco Nexus, Wireless Networking, TCP/IP, CCNP, IP, Cisco IOS, Servers, VoIP, Switches, Routers, Network Administration, Data Center, LAN-WAN, Computer Network..., Cisco Routers, Firewalls
Education
Ryerson University 2009 — 2010
Master of Engineering
University of Benin 1982 — 1987
Bachelor of Engineering
HP Education
TruBridge August 2015 - Present
CoreLinc October 2010 - Present
Prime Time Video February 1992 - January 2002
InterCall April 1995 - September 2000
Skills
Customer Service, Account Management, Microsoft Office, Sales, Customer Satisfaction, Microsoft Excel, Troubleshooting, Sales Management, Management, Team Leadership, Team Building, New Business Development, Payroll, Logistics, Process Improvement, Analysis, Product Development, Supply Chain, Training, PowerPoint, Microsoft Word, B2B, Product Management, Sales Process, Telecommunications, Strategic Planning, Call Centers, Pricing, Leadership, Inventory Management, Project Planning, Contract Negotiation, Sales Operations, Budgets, Project Management, Business Development, Business Analysis, Change Management
Education
Southern Union State Community College 2000 — 2003
Associates In Applied Sciences
Valley High School 1990 — 1994
CallidusCloud Marketing Automation October 2014 - April 2015
Vidyo April 2012 - September 2014
InterCall 2008 - April 2012
Gap Inc. January 2005 - 2006
Dolby Laboratories 2002 - 2004
Skills
SaaS, Training, Cross-functional Team..., Instructional Design, CRM, Marketing Automation, Camtasia, Microsoft Publisher, Salesforce.com, Marketing, Management, Account Management, Leadership, Solution Selling, Sales, Strategic Partnerships, Product Marketing, Business Development, Unified Communications, Brand Management, Public Relations, Corporate Branding, Branding, APIs
Education
San Diego State University-California State University
Bachelor of Arts, Communications
EPAY Systems March 2015 - Present
Act-On Software, Inc. August 2014 - March 2015
InterCall December 2011 - August 2014
JPMorgan Chase October 2008 - January 2011
Enterprise Holdings 2006-2008 August 2007 - October 2008
State Farm Insurance July 2005 - January 2006
American Family Insurance January 2005 - July 2005
Daily Herald Newspaper January 1996 - January 2000
Skills
Web presence management, CRM, Sales, Strategic Partnerships, Customer Retention, Business Development, New Business Development, Salesforce.com, Leadership, Marketing, Account Management, Management, Strategic Planning, Competitive Analysis, Cold Calling, Customer Satisfaction, B2B, Cloud Computing, Contract Negotiation, Sales Management, Sales Process, Sales Operations, Sales Presentations, Team Building, Negotiation, Direct Sales, Solution Selling, Networking, International Sales, Selling, Lead Generation, Cross-functional Team..., Strategy, Key Account Management, Team Leadership, Managed Services, Enterprise Software, Building Relationships, Business Strategy, Product Marketing, Call Center, SEO, Digital Marketing, Online Marketing, Competitive Marketing..., E-commerce SEO, Search Engine Technology, SaaS, Qualifying Prospects
Education
Southern Illinois University, Carbondale 2000 — 2004
Communications
Mayer Strategies June 2010 - Present
UnifyCloud December 2014 - Present
Nibar Health Consultants May 2014 - December 2014
Mayer Strategies October 2012 - April 2014
CodeBaby February 2012 - September 2012
Voice Assist, Inc. a Nevada public company December 2010 - September 2011
InterCall March 2009 - June 2010
Corvent LLC August 2004 - March 2009
B2B Web Marketing Solutions May 2000 - 2004
Saligent 1997 - 1999
Skills
Marketing, Coaching, Strategic Planning, Business Development, Team Building, Start-ups, Sales Process, Business Networking, Professional Services, New Business Development, Unified Communications, Sales Management, Enterprise Software, Salesforce.com, Strategic Partnerships, B2B, Marketing Automation, Thought Leadership, Small Business, Sales, Lead Generation, Marketing Strategy, Training
Education
Texas Christian University
Bachelor’s Degree, Speech Communications
The Mallory Agency, Inc. January 2014 - Present
InterCall November 2002 - August 2010
Skills
Property & Casualty..., Risk Management, Account Management, Customer Service, Umbrella Insurance, Insurance, Direct Sales, Call Centers, Customer Retention, Customer Satisfaction, Commercial Insurance, Legal Liability, Marketing
Education
Southern Union State Community College
Tawkify September 2015 - Present
Self 2015 - Present
Pexip November 2013 - November 2014
EMC February 2012 - December 2012
Cisco Systems February 2010 - February 2012
InterCall August 2007 - February 2010
Franklin Templeton Investments June 2006 - August 2007
Tech Data June 2005 - June 2006
Skills
SaaS, Solution Selling, Channel, Account Management, Cloud Computing, Unified Communications, Direct Sales, Salesforce.com, Enterprise Software, Professional Services, Managed Services, Strategic Partnerships, Selling, Sales Process, Sales Management, Sales, Sales Operations, Channel Partners, Partner Management, Lead Generation, Data Center, Networking, Video Conferencing
Education
San Diego State University-California State University 2000 — 2005
BA, Communication with Marketing Emphasis. Minor, Political Science. Area of study, Kinesiology
University of Oxford 2003 — 2003
Comparative Politics
In transition Household ProfessionalHouseholdAugust 2007 - August 2015
Coldwell Banker May 2005 - May 2008
InterCall February 2006 - August 2007
wildoats 2006 - 2006
PetSmart July 2003 - April 2005
Applied Engineering March 2003 - May 2003
People Plus - Human Resources January 2002 - August 2002
Viakon August 2001 - December 2001
Prolec GE January 2000 - June 2001
Skills
Communication, Intercultural..., Data Analysis, Prioritize Workload, Easily Adaptable, Teamwork, Conflict Resolution, Fully bilingual English, Bilingual Education, Spanish, Organizational..., Creative Solutions, Responsiveness, Problem Solving, Progress Monitoring, Time Management, Active Learning, Management, Organizational Learning, Industrial Engineering, Process Engineering, Scheduling, Quality Control, Purchasing, Training
Education
Tecnológico de Monterrey 1997 — 2001
Bachelor’s Degree, Industrial Engineering, 4.0
Experience Himalayan Nepal 2013 - 2013
Georgia-Pacific LLC 2011 - 2012
InterCall 2010 - 2011
Republic Services Inc 2007 - 2010
Cintas 2005 - 2007
Skills
New Business Development, Energy Efficiency, Renewable Energy, Sustainability, Team Building, Management Consulting, Leadership, Business Development, Sales, Entrepreneurship, Time Management, Contract Negotiation, Account Management, Strategic Planning, Management, Budgets
Education
Texas A&M University 2000 — 2005
B.A.
Restoration Hardware July 2015 - Present
Insight Recruiting May 2014 - July 2015
Axis Appraisal Management Solutions, Inc. June 2013 - May 2014
InterCall February 2012 - June 2013
Plum District October 2010 - December 2011
Montgomery Asset Management 2000 - 2002
Skills
Salesforce.com
Education
San Francisco State University
Bachelor of Arts (B.A.), Technical Writing, Marketing Emphasis
University of Arizona
The City Church December 2013 - Present
Young Life December 2012 - December 2013
InterCall January 2011 - January 2013
Stephens Inc. July 2008 - July 2011
Skills
Consultative Selling, Customer Relations, Account Management, Telecommunications, Unified Communications, Networking, Consulting, SaaS, Business Development, Sales, Sales Process, Salesforce.com, Sales Management, Marketing, Direct Sales, Product Management, Team Leadership, New Business Development, Business Strategy, Negotiation, Strategic Planning, Project Management, Leadership, Forecasting
Education
Seattle Pacific University - School of Business and Economics 2004 — 2008
Bachelor of Arts, International Relations, Business Administration
InterCall May 2015 - Present
JetSpring June 2012 - May 2015
Borough of Mountainside January 2010 - July 2012
Plymouth Township August 2011 - June 2012
Patch.com January 2010 - January 2012
Borough of Mountainside September 2008 - August 2011
Citizens Bank March 2008 - September 2008
Comcast-Spectacor September 2007 - May 2008
Temple University September 2007 - May 2008
Axiom Sports and Entertainment Marketing May 2006 - August 2006
Skills
Advertising, Press Releases, Event Planning, Social Media Marketing, Facebook, Public Relations, Editing, Public Speaking, Social Media, Blogging, Marketing, Event Management, Newsletters, Higher Education, Client Prospecting, Sales Prospecting, Integrated Marketing, Marketing Strategy, Market Research, Sponsorship, Social Networking, Grant Writing, Networking, Leadership, Interviews, Recruiting, Coaching, Budgets, Program Management, Teaching, Management, Training
Education
Temple University 2004 — 2008
Sport and Recreation Management, Minor in Honors General Business, Graduated Magna Cum Laude
Hanover Park 2001 — 2004
Faulkner University January 2006 - Present
The Nelson Paint Company January 2001 - December 2005
InterCall July 1993 - May 2000
Skills
Editing, Microsoft Office, Public Relations, Social Media, Social Networking, Blogging, Web Content, Library, Customer Service, Organizational..., Library Management, Vocal Music, Mezzo-Soprano, Piano, Drums
Education
Southern Union State Community College 1992 — 1995
-, Vocal Performance
Pristine Media Group January 2012 - Present
Merritt Hawkins February 2011 - January 2012
Business Training Library May 2010 - February 2011
Credit Answers June 2009 - May 2010
Quinstreet May 2006 - January 2009
InterCall January 2005 - May 2006
Skills
Lead Generation, Advertising Sales, Consultative Selling, Negotiation, Cold Calling, Contract Negotiation, Account Management, Team Building, Healthcare, Prospect Research, E-Learning, Selling, Online Lead Generation, Affiliate Marketing, Email Marketing, Online Marketing, Physician Recruitment, Sales Operations, Sales, Customer Retention, Business Development, New Business Development, Management, Recruiting, Salesforce.com, Sourcing, Strategic Partnerships, Employee Training, Sales Process, Customer Acquisition
Education
Texas Tech University 2002 — 2004
Bachelor of Science, Psychology
Stephen F. Austin State University 2000 — 2002
Bachelor of Science, Psychology
Flower Mound Marcus High School 1996 — 2000
InterCall September 2013 - Present
InterCall October 2011 - Present
InterCall April 2006 - October 2011
InterCall April 2002 - April 2006
Skills
Microsoft Excel, Microsoft Word, Salesforce.com, Live Meeting, WebEx, Microsoft Office, Unified Communications, Teleconferencing, Customer Service...
Education
Troy University 2007 — 2008
Southern Union State Community College 2002 — 2005
InterCall January 1999 - Present
Education
Southern Union State Community College
SIU Carbondale 2010 - 2011
The Daily Egyptian August 2005 - May 2010
InterCall 2007 - 2008
Skills
Event Planning, Sales, Sales Management, Hiring Employees, Nutritional Counseling, Sales Presentations, Management, Advertising, Marketing, Health Promotion, Promotions, Coordinating Events, Coordinating Special..., Team Leadership, Training, Requirements Gathering, Dietetics, Health Education
Education
Southern Illinois University, Carbondale 2010 — 2011
Work toward Master's degree, Foods, Nutrition, and Related Services, 4.0
Southern Illinois University, Carbondale 2008 — 2010
Bachelor of Science (B.S.), Human Nutrition, 4.0
Southern Illinois University, Carbondale 2005 — 2010
Bachelor of Science (B.S.), Business Administration and Management, General, 3.7
Great Place to Work Institute May 2013 - Present
Great Place to Work Institute January 2011 - Present
Travelex Global Business Payments 2009 - December 2011
Intercall October 2006 - October 2009
Skills
Account Management, Sales Process, Business Development, Sales, Sales Operations, Start-ups, Strategic Partnerships, Telecommunications, Strategy, New Business Development, Solution Selling, Leadership, Management, Consulting, Cold Calling, Direct Sales, Salesforce.com, SaaS, Lead Generation, B2B, Employee Engagement, Professional Services
Education
San Diego State University-California State University 1996 — 1998
BA, Communications
InterCall Commercial Account Executive/Area Sales ManagerOceAugust 2006 - March 2010
Pitney Bowes June 2004 - August 2006
Pitney Bowes Office Systems October 2001 - June 2004
Skills
Direct Sales, Sales, Sales Process, Salesforce.com, Sales Operations, Solution Selling, B2B, Unified Communications, Selling, Managed Services
Education
Southern Connecticut State University 1997 — 2001
Marketing
Xively by LogMeIn February 2015 - Present
Boston Interactive March 2014 - January 2015
InterCall September 2007 - February 2014
InterCall August 2005 - September 2007
InterCall July 2003 - August 2005
InterCall October 2001 - July 2003
Sullivan & Cogliano 1999 - 2001
Pioneer Standard Electronics 1996 - 1999
Skills
Unified Communications, Video Conferencing, Account Management, Streaming Media, Direct Sales, Sales Process, Call Center, Solution Selling, Telecommunications, Telepresence, Hosted Services, Webinars, Channel, SaaS, Salesforce.com, Managed Services, VoIP, Audio Conferencing, SIP Trunking, Cloud Computing, Selling, B2B, CRM, Cold Calling, Channel Partners, Enterprise Software, Management, Strategic Partnerships, Professional Services, Sales, Sales Management, Sales Presentations, Lead Generation, Sales Operations, Wireless, Product Management, Key Account Management, Go-to-market Strategy, Customer Retention, Leadership, Call Centers, Co-location, Product Marketing, Telephony, Software Industry, Mobile Devices, Collaboration Solutions, WebEx, MPLS, Sales Enablement
Education
Saint Anselm College 1992 — 1996
BA, Sociology
Newburyport High School 1988 — 1992
Junipero Serra High School August 2012 - Present
The Church of St. Mary the Virgin August 2009 - Present
Mill Creek Academy February 2012 - July 2013
De La Salle High School August 2011 - June 2012
Foothill High School November 2011 - April 2012
Mt. Diablo High School January 2011 - June 2011
Campolindo High School September 2009 - December 2009
BuzzLogic (now called Twelvefold Media) October 2007 - January 2009
InterCall January 2002 - September 2007
Akamai Technologies January 2000 - April 2001
Skills
Writing, Teaching, English, Social Media, Account Management, Training, Leadership, Public Relations, Marketing, CRM, Management, Advertising
Education
Santa Clara University 1992 — 1996
BA, English
St. Mary's College of California 2009 — 2011
Single Subject Teaching Credential, English
Ferrazzi Greenlight June 2012 - Present
The Selling Method January 2009 - Present
Monster Media May 2014 - May 2015
Mood Media January 2006 - January 2009
InterCall January 2001 - January 2006
Skills
Sales Management, Business Strategy, Account Management, Direct Sales, Business Planning, Coaching, Consulting, Small Business Marketing, Sales Management..., Strategic Consulting, Training Delivery, Sales Rep Training, Management, Sales Process, Strategy, Leadership, Selling, Business Development, Public Speaking, Solution Selling, Sales Operations, CRM, Entrepreneurship, Selling Skills, Executive Management, Customer Retention, Lead Generation, SaaS, Team Management, Competitive Analysis
Education
Texas Christian University 1990 — 1994
Bachelor's degree, Spanish
APPrise Mobile July 2015 - Present
ALM Media July 2014 - Present
Video Corporation of America December 2013 - July 2014
SocialFlow July 2013 - November 2013
Synthesio February 2013 - July 2013
InterCall January 2010 - February 2013
Saks Fifth Avenue September 2009 - December 2009
French/West/Vaughan May 2007 - October 2009
Girl Scouts of Northern New Jersey February 2001 - August 2009
The Big Takeover December 2008 - June 2009
Skills
Salesforce.com, Solution Selling, Digital Strategy, Microsoft Office, Sales Presentations, Proposal Writing, Webinars, Social Media, Customer Service, Cold Calling, Direct Sales, B2B, Sales, Event Planning, Product Marketing, Digital Marketing, Event Management, SaaS, Press Releases, Video, Analysis, New Business Development, Editing, Account Management, Public Speaking, Public Relations, CRM, Social Networking, Marketing Communications, PowerPoint, Sales Management, Social Media Marketing, Marketing, Business Development, Microsoft Excel, Digital Media, Online Marketing, Marketing Strategy, Lead Generation, Direct Marketing, Customer Retention, Facebook, Strategy, Online Advertising, Market Research, Strategic Planning
Education
State University of New York at New Paltz 2005 — 2009
Journalism, Public Relations
Wayne Valley High School 2000 — 2005
InterCall Direct SalesInterCallJanuary 2005 - July 2009
Education
Stephen F. Austin State University 1995 — 1999
BA, English, Business
Sycamore International, Inc. 2015 - Present
InterCall June 2012 - December 2014
Independent Designs & Promotional Solutions November 2009 - June 2012
PharMETHOD 2006 - 2008
BMS 2006 - 2006
Dendrite 2005 - 2006
Princeton Partners 2003 - 2005
Wyeth Pharmaceuticals 1992 - 2002
American Medical and Dental Corporation 1987 - 1989
Skills
Cold Calling, Organizing Meetings, New Business Development, Business Intelligence, Marketing Communications, Introduction, Web Services, Live Events, Live Meeting, Live Video Streaming, Web Campaigns, Telecommunications, Audio Conferencing, Adobe Connect, WebEx, Salesforce.com, Sales, Direct Sales, Corporate Sales..., Client Co-ordination, Event Management, Event Planning, Corporate Events, Data Entry, Team Leadership, Pharmaceutical Sales, Pharmaceutical Industry, Account Management, Leadership, Product Marketing, Selling, Sales Operations, Business Development, Product Launch, Product Management, CRM, Management, Sales Presentations, Marketing, Medical Devices, Cross-functional Team..., Selling Skills, Lead Generation, Sales Process, Solution Selling, Strategic Partnerships, B2B, Competitive Analysis, Strategy, SaaS
Education
Temple University 1982 — 1986
Bachelor of Arts (B.A.), Pre-Law Studies & Psychology
Temple University 1982 — 1986
Bachelor's Degree
other
Kastle Systems August 2014 - Present
Garrett Park Nursery School November 2011 - Present
CORT November 2013 - June 2014
Staples Advantage August 2003 - August 2013
InterCall February 2003 - August 2003
Learning Tree International February 2002 - February 2003
General Binding Corporation (GBC) May 1998 - February 2002
Skills
Sales, Business Development, Salesforce.com, Strategy, Cold Calling, Leadership, New Business Development, Account Management, Sales Process, B2B, Sales Operations, Sales Management, Lead Generation, Selling, Building Relationships, Solution Selling, Contract Negotiation, Direct Sales, CRM, Marketing, Sales Presentations, Customer Retention, Team Building, Strategic Partnerships, Pricing, Marketing Strategy, Advertising, Social Media, Negotiation, Business Strategy, Fundraising, Strategic Planning, Change Management, Program Implementation, Strategy Implementation, Networking, Competitive Analysis, Key Account Management, Direct Marketing, Product Marketing, Market Research, Coaching, Market Planning, Public Speaking, P&L Management, Team Leadership, Social Networking, P&L Responsibility, Donor Solicitation, Product Management
Education
Syracuse University - Martin J. Whitman School of Management 1994 — 1998
BS, Marketing, Emerging Enterprise & Entrepreneurship
T.S. Wootton High School 1991 — 1994
Diploma, Academic
Bullis 1989 — 1991
n/a, Academic
Ritchie Park 1981 — 1989
Ritchie Park
Silicon Valley Staffing (SVS Group) July 2006 - August 2015
Intercall August 2005 - July 2006
Cellular World Inc. September 2004 - August 2005
AT&T Wireless January 2003 - September 2004
Hamilton Partners 1999 - 2000
Skills
Cold Calling, Contract Recruitment, Employee Relations, Recruiting, Leadership, Customer Service, Human Resources, Staffing Services, Temporary Staffing, Executive Search, Sales Presentations, Business Development, New Business Development, Benefits Negotiation
Education
Sonoma State University 1999 — 2002
BA, English Literature
PGi January 2013 - Present
PGi July 2012 - January 2013
PGi September 2010 - July 2012
InterCall January 2007 - September 2010
InterCall September 1999 - January 2008
Barrington Park District March 1998 - August 1999
Skills
Unified Communications, Partner Management, WebEx, Proposal Writing, SaaS, Strategy, Solution Selling, Collaboration Solutions, Direct Sales, VoIP, Audio Conferencing, Mobile Devices, Integration, Virtual Teams, Sales Management, Mentoring, Analytics, Telecommunications, Telepresence, CRM, Sales Process, Telephony, Strategic Partnerships, Managed Services, Software Industry, Co-location, Contract Negotiation, Lead Generation, New Business Development, Salesforce.com, Enterprise Software, Security, Sales Operations, Go-to-market Strategy, Account Management, Cloud Computing, Professional Services, Sales Enablement, Management, B2B, Sales, Wireless, Webinars, MPLS, Channel Partners, Video Conferencing, Business Alliances, Product Management, Leadership, Sales Engineering
Education
Southern Illinois University, Carbondale 1994 — 1998
Bachelor of Science, Education
Joliet Catholic Academy 1990 — 1994
HS, College Prep
samlp March 2015 - Present
Global CTI Group November 2013 - March 2015
ConnectExtensions subsidiary of eSyncTraining April 2013 - October 2013
InterCall May 2010 - April 2013
InterCall November 2009 - May 2010
InterCall 2007 - 2009
Skills
Audio Conferencing, Direct Sales, SIP Trunking, Video Conferencing, Telecommunications, CRM, Cold Calling, Webinars, Unified Communications, Solution Selling, WebEx, Webcasting, Live Meeting, Adobe Connect, Telepresence, Streaming Media, VoIP, Tandberg, Lync, SIP, Hosted Services, Managed Services, Collaboration Solutions, Salesforce.com, Strategic Partnerships, Professional Services, Networking, Cisco Technologies, Cloud Computing, Account Management, IP, MPLS, Wireless, Channel Partners, Sales Process, Lead Generation, Enterprise Software, Selling, Lync Server 2010, Telephony, Unified Messaging, Go-to-market Strategy, Call Centers, Software Industry, SaaS, Hosted Voice, Office 365, Sales Presentations, B2B, Partner Management
Education
Southern Illinois University, Carbondale
BA
Barbara J. Goff, LLC 2012 - 2014
The Warranty Group 2008 - 2012
Valor Equity Partners 2007 - 2008
Synovate 2003 - 2007
InterCall 2002 - 2003
TAB Products 2001 - 2002
Intallshield 2000 - 2001
Shure Incorporated 1997 - 2000
Aramark Uniform Services 1992 - 1995
The Pillsbury Company 1991 - 1993
Skills
Talent Management, Succession Planning, Talent Acquisition, Onboarding, Employee Relations, Employee Engagement, Deferred Compensation, Performance Management, HRIS, Workforce Planning, Recruiting, Human Resources, HR Policies, HR Consulting, Personnel Management, Leadership Development, Organizational..., Employee Benefits, Executive Coaching, Organizational..., Strategy, Coaching, Benefits Administration, Employer Branding, Organizational Design, New Hire Orientations, Leadership, ADP Payroll, Labor Relations, Interviews, Applicant Tracking..., Employee Handbooks, Job Descriptions, Job Analysis, FMLA, College Recruiting, Employee Training, Employment Law, Technical Recruiting, Sourcing, Executive Search, Human Resource..., Hiring, Compensation & Benefit, Strategic HR, Career Development, HR Transformation, Benefits Negotiation
Education
University of Michigan
Master of Science (M.S.)
University of Michigan
Master's Certificate, Human Resource Administration
Southern Illinois University, Carbondale
Bachelor of Science (B.S.)
Intercall January 2001 - 2012
ServiceMaster February 1997 - January 2001
Skills
Strategic Consulting, Channel Partners, Long-term Customer..., Strategic Selling Skills
Education
University of Tennessee-Knoxville
BS
University of Wales, Swansea
West January 2014 - Present
InterCall May 2000 - January 2014
Skills
VoIP, Telecommunications, Unified Communications, Troubleshooting, Video Conferencing, Telephony, Unix, TCP/IP, Data Center, Vendor Management, Call Center, Linux, Active Directory, IP, Call Centers, Testing, Project Management, Hardware, Managed Services
Education
Southern Union State Community College 1998 — 2000
American Medical Systems 2005 - Present
Cytyc 2000 - 2004
InterCall 1997 - 1999
Vital Signs 1996 - 1997
Dacomed 1993 - 1995
Skills
Capital Equipment, Medical Devices, Surgery, OB/GYN, Hospitals, Operating Room, Disposables, Surgeons, Healthcare, Urology, Product Launch, Territory Management
Education
Texas A&M University 1988 — 1992
BBA, Management
InterCall May 2012 - Present
West Corporation 2012 - Present
Cisco Systems November 2009 - May 2012
21st Century Group 2007 - 2009
Sports Systems 2006 - 2007
Tiffany 1996 - 2006
NEC Corporation 1990 - 1996
Xscribe Corporation 1984 - 1990
Skills
Account Management, Solution Selling, Sales, Sales Management, Salesforce.com, Customer Service, New Business Development, Sales Process, Selling, Sales Operations, Cross-functional Team..., Lead Generation, Strategy, Business Development, CRM, Email Marketing, Marketing Strategy, Marketing, Strategic Partnerships, SaaS, Management, B2B, Leadership, Direct Sales, Program Management, Unified Communications, Cold Calling, Channel Partners
Education
Foxboro High School
Simmons College - Simmons School of Management
BS, Business - Concentration in Marketing
CHAPMAN HALL, REALTORS® June 2014 - Present
The Mark Spain Team - Keller Williams Realty North Atlanta August 2013 - June 2014
InterCall September 2012 - August 2013
Advocate Consulting October 2011 - September 2012
McDaniell Consulting January 2000 - December 2011
Gwinnett County Public Library July 2011 - October 2011
The Southeastern Flower Show October 1998 - May 2001
AutoSave Car Rentals September 1996 - December 1997
Skills
Cloud Computing, Data Center, Training, Collaboration Solutions, Consulting, Mobile Devices, SaaS, CRM, Management, Video Conferencing, MPLS, Cold Calling, Enterprise Software, Managed Services, Sales, Networking, Mobile Device Management, Solution Selling, Content Distribution..., Professional Services, Business Analysis, Solutions Marketing, IT Management, IP, Outsourcing, Direct Sales, Unified Communications, VoIP, Mobility Solutions, IT Consulting, Content Delivery..., Communication, Real Estate, Buyer Representation, Seller Representation, Real Estate Transactions, Relocation Buyers, First Time Home Buyers, First Time Home Sellers
Education
Southern Polytechnic State University 1997 — 1999
Computer Science / Management of Information Systems
Young Harris College 1994 — 1996
Associate of Arts and Sciences (AAS), Liberal Arts
InterCall February 2013 - Present
PGi March 2010 - February 2013
invivodata March 2007 - April 2009
invivodata June 2006 - March 2007
Choicecare Physicians 2003 - 2005
Skills
Software Documentation, Process Improvement, SQL, Software Quality..., Requirements Analysis, Business Analysis, Quality Assurance, Microsoft SQL Server, Testing, Training
Education
Seton Hill University 2002 — 2006
BS, Business-Information Management
Westmoreland County Community College
AAS, IT-Database Management
InterCall 2009 - Present
Seismic Multimedia 2004 - 2009
iCohere Inc 2004 - 2009
Skills
Webinars, Webcasting, Project Management, Streaming Media, Digital Media
Education
School of Visual Arts 1988 — 1992
InterCall April 2002 - Present
Skills
Solution Selling, Account Management, Salesforce.com, SaaS, Unified Communications, Strategic Partnerships, Direct Sales, Managed Services, Sales Process, Strategy
Education
SUNY Stony Brook 1992 — 1996
Stony Brook 1992 — 1996
Stony Brook University 1992 — 1996
The Governor's Academy 1988 — 1992
InterCall 2013 - 2014
InterCall 2008 - 2013
Genesys Conferencing 2003 - 2008
ABNC 2000 - 2002
City of Houston 1995 - 2000
HMNS 1990 - 1995
Skills
Telecommunications, Unified Communications, Managed Services, Direct Sales, Salesforce.com, Team Leadership, Operations Management, Key Account Development, Leadership Development, Process Improvement, Organizational..., Reporting & Analysis, Business Analysis, Business Operations, Strategic Leadership, Staff Management, Data Analysis, Financial Reporting, Sales Operations, Operational Planning, Account Management, Report Writing, Management, Project Management, Sales Management, Program Management, Customer Service, Customer Satisfaction, Customer Relations, Customer Retention, Business Development, Staff Development, Presentation Skills, Presentation Coaching, Client Presentation, Presentation Design, Non-profit Board..., Board Presentations, Board Relations, Scheduling, Strategic Planning, Staff Training, Staff Retention, Performance Improvement, Service Improvement, Microsoft Excel, Microsoft Word, Cognos, Business Objects, PowerPoint
Education
Texas A&M University
Bachelor's Degree
Zapproved June 2015 - Present
InterCall 2007 - September 2014
Wygant (TeleDirect International) March 2007 - June 2007
Grunewald Guild August 2005 - September 2006
Skills
Live Meeting, Webinars, Video Conferencing, SharePoint, Lync, Training, Content Development, Microsoft Office, Teaching, Microsoft Word, Microsoft Excel, Outlook
Education
Southern Methodist University 1982 — 1986
BFA, Theater
LevelEleven August 2015 - Present
InterCall December 2014 - August 2015
InterCall May 2013 - December 2014
Cintas First Aid and Safety April 2012 - March 2013
Altria Group Distribution Company January 2010 - February 2012
Altria Group Distribution Company August 2003 - March 2010
Skills
Global Account..., Project Management, Enterprise Account..., Unified Communications, Salesforce.com, Cloud Applications, Sales Operations, Consumer Products, Retail, Sales Management, Leadership, Merchandising, Competitive Analysis, Pricing, Cold Calling, FMCG, Inventory Management, Business Analysis, Vendor Management, Analysis, Customer Service, Meeting Planning, Administrative..., Solution Selling, Account Management, Administrative Support, Wholesale, Consumer Packaged Goods, point of sale execution, Territory Planning, Territory Analysis, executive support, Event Planning, Records Management, Customer Relations, Compliance Management, Microsoft Office, Microsoft Excel, Microsoft Powerpoint, WebEx, Video Conferencing, Email Marketing, Virtual Environment, Hosted Services, Mentoring, Software Sales, Consultative Selling, Contract Negotiation, Relationship Management, ROI Analysis
Education
Schoolcraft College 2007 — 2016
Associate Degree, Marketing; Marketing
Wells Fargo Bank August 2009 - Present
Gap Inc./Gap Inc. Direct September 2008 - November 2009
InterCall 2006 - 2008
Simitel 2005 - 2006
Skills
AJAX, Spring, Web Services, jQuery
Education
Tecnológico de Monterrey 2001 — 2005
Bachelor, Computer Science
Centro Escolar Morelos
ON24 March 2014 - Present
InterCall August 2013 - March 2014
InterCall October 2012 - August 2013
The Olympic Club June 2011 - October 2012
The Olympic Club Lakeside June 2011 - February 2012
Burlingame Country Club June 2011 - February 2012
Bohemian Club San Francisco December 2010 - August 2011
Embassy Suites Hotel September 2009 - August 2011
Club Managers Association of America (CMAA), SFSU Northern California Student Chapter May 2010 - June 2011
Taste of the Bay, San Francisco State University December 2008 - December 2009
Skills
Customer Service, PeopleSoft, Club Systems, OnQ, Microsoft Dynamics, DOS, Reservations, WebEx, Live Meeting, Virtual Environment, ACE, Online Collaboration, Web Services, Virtual Events, Tier, Live Event Support, Technical Support, Recording Services, Webcam, Webcasting, Tier 1 Support, Streaming Media, Platform Registration, Event Management, Marketing Strategy, Corporate Events, Event Planning, CRM, Public Relations, Management, Social Networking
Education
General Assembly 2015 — 2016
Product Management
San Francisco State University, College of Business 2006 — 2011
B.S. in Hospitality Management and Tourism, Event Management, Business Administration
InterCall March 2013 - Present
SunLife Financial October 2012 - March 2013
InterCall June 2010 - October 2012
Genesys Conferencing January 2008 - June 2010
Genesys Conferencing August 2004 - December 2008
MDG Computers January 2000 - January 2004
Skills
Certified Scrum Master..., Agile Project Management, Product Development, PMP, Infrastructure Planning, Conflict Resolution, C++, MySQL, Microsoft SQL Server, Java, JavaScript, J2EE, jQuery, JDBC, .NET, Weblogic, AJAX, Capacity Planning, Visual C++, Qt, Oracle SQL, Java Enterprise Edition, Oracle, Enterprise Architecture, Web Services, SDLC, Software Development, Testing, Agile Methodologies, Integration, Scrum
Education
Seneca College of Applied Arts and Technology 2003 — 2006
Computer Programming and Analisys, Software Development, System Engineering
InterCall January 2000 - January 2002
Graywood Advertising June 1996 - January 2000
Education
Susquehanna University 1989 — 1993
B.A., English
Aquent IT Solutions February 2015 - Present
Independent January 2011 - Present
Strategyzer October 2013 - February 2015
Cooper Industries February 2013 - October 2013
Klick Health January 2012 - February 2013
Advanced Micro Devices February 2011 - November 2011
InterCall August 2009 - January 2011
RIM January 2009 - May 2009
Skills
XML, JavaScript, CSS, SQL, Web Applications, Java, Application Servers, jQuery, Data Mining, Data Analysis, HTML, HTML5, Python, JSON, XSLT, DITA, Front-end Development, MVC, Localization, AJAX, User Interface Design, UX, Information Architecture, C#, User Experience
Education
Seneca College of Applied Arts and Technology
Graduate Certificate, Technical Commuication
University of Waterloo
ENCON Group Inc. September 2015 - Present
Inprove Inc. February 2014 - May 2015
Pragmatic Conferencing May 2013 - August 2013
InterCall September 2012 - January 2013
The Weather Network January 2012 - May 2012
Giant Lee’s Services Inc. Canada January 2007 - December 2009
Promys February 2008 - May 2008
Lenovo (BeiJing) Group China September 2002 - October 2006
Skills
SQL, Business Analysis, Requirements Analysis, Software Development, Microsoft SQL Server, C#, Agile Methodologies, VB.NET, jQuery, LINQ,..., SDLC, JavaScript, .NET, Databases, Web Applications, Java, Visual Studio, Web Services
Education
Sheridan College 2011 — 2013
3-year diploma wiht co-op, Computer Software Engineering
Zhengzhou University 1996 — 2000
Bachelor's degree, Computer/Information Technology Administration and Management
SHERIDAN INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
Diploma, Computer Software Engineering
Davis + Henderson January 2012 - Present
InterCall September 2010 - August 2011
Innovapost January 2010 - April 2010
Skills
SQL, Microsoft SQL Server, Visio, Quality Center, Software Quality..., Test Design, testing, User Acceptance Testing, Visual Studio Team..., Mercury QuickTest Pro
Education
Sheridan College 2009 — 2011
Computer Systems Technology - Software Development & Network Engineering
InterCall May 2015 - Present
RR Donnelley June 2014 - May 2015
InterCall April 2011 - June 2014
InterCall December 2010 - April 2011
InterCall July 2010 - November 2010
Skills
Account Management, Salesforce.com, CRM, Sales, Solution Selling, Business Development, Direct Sales, SaaS, Marketing, Contract Negotiation, Sales Management, Cold Calling, Professional Services, New Business Development, Unified Communications, Cloud Computing, Sales Process, Product Management, Enterprise Software, Selling, B2B, Telecommunications, Managed Services, Strategic Partnerships, Channel Partners, Lead Generation, International Sales, VoIP, Sales Operations, Competitive Analysis, Key Account Management, Mobile Devices, Management, Wireless, Telepresence, Webinars, Video Conferencing, Audio Conferencing, WebEx, Networking, Go-to-market Strategy, Sales Presentations, MPLS, SIP Trunking, Hosted Services, Co-location, Telephony, Partner Management, Customer Retention, Cisco Technologies
Education
Saint Mary's College 2006 — 2010
Bachelor of Arts (B.A.), English Language and Literature/Letters
Benet Academy 2002 — 2006
Morgan Birge & Associates August 2015 - Present
InterCall June 2014 - July 2015
South Chicago Dodge Chrysler Jeep May 2011 - December 2014
Midway Dodge July 2007 - August 2010
Skills
Sales Process, Marketing Strategy, Customer Service, Customer Support, Sales Presentations, Email Marketing, Online Marketing, Marketing Communications, Communication Skills, Social Media, Microsoft Office, Microsoft Excel, PowerPoint, Lead Generation, Business Development, Sales, Online Advertising, Market Research, Salesforce.com
Education
St. Edward's University 2010 — 2014
Bachelor of Business Administration (BBA), Marketing
Jones College Prep High School 2006 — 2010
Georgia Department of Labor Audits financial records of employers to evaluate reporting and payment of state sales and business taxes, Unemployment Insurance, Worker's Compensation, and other tax-related obligations; Examines financial and other documents for compliance with accepted accounting methods, policies, procedures, and laws; Prepares, analyzes, and verifies annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning; Researches data, prepares/submits final audit reports, issues assessments, responds to protests, and resolves related issuesCustomer Service Supervisorcharter communicationOctober 2003 - November 2008
KNOLOGY 1998 - October 2003
Intercall 1991 - February 1998
Skills
Team Leadership, Coaching, Team Building, Microsoft Excel, Social Media, Strategic Planning, Customer Service, Call Center, Negotiation, Performance Management, Training, Microsoft Office, Recruiting, Nonprofits, Management, PowerPoint, Marketing Strategy, Marketing, Community Outreach, Call Centers, Accounting, Analysis, Research, Leadership, Outlook, Sales
Education
Lanett High
Lanett High
Strayer University
MBA, Human Resources
University of West Georgia
Bachelors of Science, Sociology
ITS Partners February 2014 - Present
US Bank August 2011 - January 2014
InterCall June 2009 - August 2011
Corvent LLC October 2008 - June 2009
Skills
SCCM, Active Directory, Windows Server, Symantec Control..., MBAM
Education
Strayer University (VA) 2006 — 2009
N/A, Information Technology
InterCall
Skills
Event Management, Account Management, Customer Service, Lead Generation, Management, Marketing, Marketing Communications, Microsoft Office, Product Marketing, Sales, Team Leadership, Webinars, Strategic Partnerships, Salesforce.com
Education
Strayer University
Bachelor of Business Administration (B.B.A.)
Self-employed December 2010 - Present
InterCall February 2000 - June 2003
Skills
Portrait Photography, Portraits, Event Photography, Wedding Photography, Digital Photography, Photography, Headshots, Photojournalism, Lightroom, Studio Photography, Photos, Studio Lighting, On Location, Travel Photography, Lifestyle Photography, Weddings
Education
Southern Union State Community College 2001 — 2001
Lanett High 1996 — 2000
Welch Insurance Agency, LLC May 2011 - Present
InterCall March 2004 - May 2011
Education
Saint Leo University 2010 — 2019
Accounting and Business/Management
Hallie Turner Pravite School 1997 — 1999
InterCall August 2008 - Present
InterCall March 1999 - August 2008
Education
Southern Union State Community College 1993 — 2006
Associate of Science (AS), Business Administration and Management, General
Valley High School 1988 — 1992
InterCall
Skills
Sales, Account Management, Management, Customer Service, Sales Management, New Business Development, Direct Sales, Sales Operations, Marketing, CRM
Education
St. Joseph's College (IN)
InterCall January 2013 - Present
InterCall November 2006 - January 2013
InterCall June 2002 - November 2006
Skills
Team Leadership, Technical Support, Hands-on Technical, Customer Service, Performance Reporting, SCCM, IT Hardware Support, Computer Hardware, Call Centers, Telecommunications, Enterprise Software, Management, Cloud Computing, Account Management, Salesforce.com, VoIP, Managed Services
Education
Southeast Technical Institute 1995 — 1997
Associate of Applied Science, CIP / Network Administration
Southeast Technical Institute 1995 — 1996
Diploma, PC Support Technician
InterCall
Skills
Call Centers, Customer Service, Telecommunications, Team Building, Management
Education
Southern Union State Community College
Valley High School
InterCall July 2012 - July 2013
Givorns Foods May 2009 - May 2011
Skills
Healthcare, Customer Service, Hospitals
Education
Southern Union 2013 — 2015
Associate of Applied Science, Radiologic Technology/Science - Radiographer
Southern Union State Community College 2010 — 2012
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
Peachtree Oral &Facial Surgery June 2012 - Present
Wells Fargo Third Party Administrators April 2009 - April 2012
InterCall December 1998 - April 2009
Skills
Customer Service, Microsoft Word, Sales, Customer Satisfaction, Data Entry
Education
Southern Union State Community College 1997 — 1998
Business Administration and Management, General
InterCall June 2012 - Present
Knology Holdings Inc 2009 - 2011
Knology Holdings Inc 2004 - 2009
Knology Holdings Inc 2003 - 2004
Knology Holdings Inc 1998 - 2003
Skills
Troubleshooting, Integration, SQL, Unix, Telecommunications, Technical Support, Linux, Application Support, Analysis
Education
Southern Union State Community College 2001 — 2003
Computer Science