Premera Blue Cross
Industry: Health insurance company
DescriptionPremera Blue Cross is a not-for-profit Blue Cross Blue Shield licensed health insurance company based in Mountlake Terrace, Washington, United States. Headquarters: Mountlake Terrace, Washington, United States CEO: Jeff Roe (Oct 2014–) Parent organization: Blue Cross Blue Shield Association Number of employees: 3,200 SVPs: Cecily Hall, Lee McGrath Subsidiaries: LifeWise Health Plan of Oregon, Academe, Inc.
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Premera Blue Cross Employees
A Place For Mom July 2013 - Present
Context International September 2013 - December 2013
Holiday Retirement September 2012 - February 2013
Stevens Carpet Cleaning Plus July 1995 - June 2011
Education Solutions, LLC (dba Sylvan Learning Centers) April 2002 - December 2010
Premera Blue Cross April 1988 - June 1995
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Project Management, Event Planning, Sales, Team Building, Public Speaking
Education
Context, International
Edmonds Community College
Associate of Arts (AA), Business Administration and Management, General
Shorewood HS
Premera Blue Cross 2000 - Present
USWest May 1986 - September 2000
PNB - USWEST - QWEST May 1977 - September 2000
Pacific Northwest Bell 1980 - 1986
Skills
JCL, Mainframe, Endeavor, DB2, COBOL, CICS, Visio, Fileaid, SQL, Easytrieve, Testing, IMS DB/DC, Xpediter, Software Development, Business Requirements, SharePoint, Business Analysis, SDLC, Requirements Analysis, Software Documentation
Education
University of Washington 1993 — 1999
BA, Business Administration
Everett Community College 1984 — 1988
AA, Data Processing
Everett Community College 1984 — 1988
ATA, Business Administration
Biloxi High 1969 — 1972
University Healthcare Alliance - Stanford Healthcare April 2015 - Present
San Francisco Health Plan June 2014 - March 2015
Premera Blue Cross April 2012 - March 2014
Philips October 2009 - March 2012
Philips October 2007 - October 2009
Adecco Group August 2007 - October 2007
Skills
Business Analysis, Business Requirements, Requirements Gathering, SDLC, Visio, Business Process..., User Acceptance Testing, Agile Methodologies, SQL, Systems Analysis, Access, Business Intelligence, Data Modeling, Waterfall, Business Process, Medicare, HIPAA, Change Management, Functional..., Integration, Testing, Analysis, Project Management, SAP, CRM, Agile Project Management, Business Process Mapping, Regression Testing, Gap Analysis, Data Migration, Business Process Design, System Testing, Healthcare Information..., Documentations, System Deployment, Disaster Recovery, Visual Basic, Information Technology, Software Project...
Education
Everett Community College 2001 — 2003
Associate's Degree, Web Page, Digital/Multimedia and Information Resources Design, 4.93
New Era University, Quezon City 1995 — 1998
B.A. Mass communications and broadcasting, BA Mass Communication/Media Studies
Premera Blue Cross April 2014 - Present
AJA International, LLC April 2006 - Present
LG Consulting February 2013 - March 2014
Outerwall February 2013 - October 2013
Microsoft Corporation January 2008 - February 2012
Microsoft February 2000 - January 2008
GE Capital ITS 1996 - 2000
GE Capital, IT Solutions 1994 - 2000
Skills
Project Management, B2B Architecture, Supply Chain Automation, EDI, Integration, Program Management, B2B, Supply Chain Management, Software Project..., SDLC, ITIL, Enterprise Software, Product Management, PMO, Change Management, SharePoint, Professional Services, Release Management, Management, Cross-functional Team..., Vendor Management, Agile Methodologies, Leadership, Software Development
Education
Georgia Institute of Technology 1988 — 1992
Civil Engineering / Mechanical Design
Premera Blue Cross January 2015 - Present
Premera Blue Cross November 2011 - January 2015
Premera Blue Cross February 2009 - November 2011
Edmonds Community College 2006 - 2010
Premera Blue Cross March 2008 - February 2009
Walt Disney World College Program August 2007 - January 2008
Walt Disney World College Program January 2006 - August 2006
Skills
Customer Service, Auditing, Recruiting, Health Insurance, Social Media, Social Networking, Windows 7, Adobe Creative Suite, Public Relations, SharePoint, Call Centers, Photoshop, PowerPoint, Spanish, Analysis, Sales, Marketing, Healthcare, Customer Satisfaction, Microsoft Office, Facebook, Benefits Administration, Outlook, Process Scheduler, Troubleshooting, Onboarding, Disney, Event Management, Data Analysis, OS X, Microsoft Word, Event Planning, Inventory Management, Photography, Visio, HTML, Leadership, Teamwork, Time Management, Microsoft Excel, Dreamweaver, Employee Relations, Project Management
Education
Edmonds Community College
Premera Blue Cross July 2008 - August 2013
Skills
Social Skills, Customer Service, Switchboard Operator, SharePoint, Windows, Research, Outlook, Organizational..., Keyboard Skills, Social Networking, Microsoft Office, Microsoft Word, Training, PowerPoint, Process Improvement, Photoshop, Microsoft Excel, New Hire Paperwork, Accounts Payable, Accounts Receivable, Leadership, Recruiting, Management
Education
Everett Community College
Interior Design and General Business
Cascade High School 1975 — 1979
High School, General Studies, 12
HTC Creative Labs January 2015 - Present
4Gency April 2014 - June 2015
Microsoft April 2012 - April 2014
occasionalgamer March 2008 - 2013
ARO Software October 2011 - March 2012
Catalytic Software July 2010 - March 2011
Big Fish Games July 2008 - June 2010
Action Engine July 2007 - July 2008
Microsoft Xbox 360 SDK January 2007 - June 2007
Premera Blue Cross October 2006 - December 2006
Skills
Game Development, Video Games, Game Design, Xbox 360, C#, Computer Games, Mobile Games, XNA, Mobile Applications, Visual Studio, User Interface Design, Unity3D, JavaScript, Video Game Production, User Experience, User Interface, Web Services, Gameplay, Windows Phone, Quality Assurance, OpenGL, Mobile Devices, Java, HTML 5, Testing, Game Programming, Android, REST, iOS, Scrum, Test Automation, Project Management, .NET, DirectX, Test Planning, Unreal Engine 3, Xbox, WPF, Perforce, PHP, Python, XML, SQL, Producing, Distributed Development, Contract Negotiation, Design, Virtual Reality
Education
Full Sail University 2004 — 2005
Bachelor of Science Degree in Game Design and Development, Programming, and Game Design
Full Sail Real World Education 2003 — 2004
Associate of Science in Game Design and Development, Programming, and Game Design
National Institute of Information Technology (NIIT) 2002 — 2003
Honors Diploma in Information Technology, Database Design, Information Technology, and Website Design
Premera Blue Cross March 1980 - Present
Skills
Health Insurance, Strategic Planning, Employee Benefits, Managed Care, Insurance, Disability Insurance, Vendor Management, Sales, Business Analysis, Healthcare, Process Improvement, Underwriting, Account Management, Team Building, Leadership, Benefits Administration, Claims Management, Team Management, Training, Management, Program Management, Strategy
Education
Edmonds Community College
Business Administration and Management, General
Premera Blue Cross September 2014 - Present
Premera Blue Cross October 2013 - September 2014
Premera Blue Cross September 2011 - October 2013
University of Washington 2004 - 2005
Boeing May 1998 - August 2002
Skills
Team Leadership, Research, Policy, Employee Training, Policy Analysis, Strategic Leadership, Health Insurance, Community Organizing
Education
University of Washington 2005 — 2007
Master of Arts (MA), Policy Studies
University of Washington 2001 — 2003
Bachelor of Arts (BA), Interdisciplinary Arts and Science
Everett Community College 1999 — 2001
Associate of Arts and Sciences (AAS), General Studies
Premera Blue Cross September 2011 - Present
Premera Blue Cross June 2009 - September 2011
Premera Blue Cross January 2005 - June 2009
Premera Blue Cross January 2004 - January 2005
Premera Blue Cross November 1982 - January 2004
Skills
Health Insurance, Process Improvement, Change Management, Performance Management, Performance Improvement, Coaching, Training, Curriculum Development, Curriculum Design, Curriculum Assessment, Innovation Consulting, Leadership, Facilitators, Workshop Facilitation, Lean Thinking, Lean Tools, Consulting, Insurance, Lean Manufacturing
Education
Edmonds Community College 1980 — 1982
Organizational Development
ServiceNow - The Enterprise IT Cloud Company October 2013 - Present
EMC January 2013 - October 2013
VMware (An EMC Company) August 2011 - January 2013
Group Health Cooperative January 2010 - August 2011
Premera Blue Cross October 2008 - January 2010
Premera Blue Cross March 2008 - October 2008
Nordstrom, Inc. April 2006 - March 2008
Albertsons, Inc. March 2005 - April 2006
Department of Veterans Affairs February 2004 - March 2005
Rexall Sundown July 1998 - October 2003
Skills
Information Security, FedRAMP, Security, Computer Security, Cloud Computing, ISO 27001, ITIL, Disaster Recovery, Information Security..., IT Audit, Vendor Management, CISSP, Leadership, PCI DSS, HIPAA, Information Technology, Enterprise Software, Vulnerability Management, Vulnerability Assessment, Business Continuity, Network Security, Integration, VMware, Identity Management, Application Security, Process Improvement, Penetration Testing, Program Management, Security Awareness, Business Continuity..., CISA, Governance, Sarbanes-Oxley Act, Incident Management, IT Service Management, ITIL Service Strategy, IT Strategy, Enterprise Risk..., CISM, Security Management, Data Privacy, Global Management, Security as a Service, Security Audits, Data Security, Cloud Security, IT Management, Management, Strategy, Infrastructure
Education
Florida Atlantic University
B.A.
University of Phoenix 2001 — 2003
MBA
Regence BlueShield June 2011 - Present
Regence BlueShield May 2009 - June 2011
Regence BlueShield April 2007 - May 2009
Premera Blue Cross October 1995 - April 2007
Blue Shield of California April 1990 - October 1995
Skills
Administrative..., Software Documentation, Microsoft Office, Data Entry, Insurance, PeopleSoft, Office Management, Health Insurance, Visio, Outlook, Medicare, Employee Benefits, HIPAA, Lotus Notes, Customer Service, Access, Microsoft Excel, Spreadsheets, Healthcare, Life Insurance
Education
Edmonds Community College
Associate of Arts and Sciences (AAS), Health/Health Care Administration/Management
Premera Blue Cross October 2014 - Present
Premera Blue Cross September 2013 - September 2014
Lowe's Home Improvement February 2011 - July 2013
Lowe's Home Improvement August 2010 - February 2011
Lowe's Home Improvement January 2010 - August 2010
Lowe's Home Improvement June 2006 - January 2010
Burlington Coat Factory June 2004 - June 2006
Skills
Retail, Merchandising, Management, Sales, Training, Customer Service, Direct Sales, Program Management, Logistics, Selling, Process Scheduler, Big Box, Store Management, Loss Prevention, Planograms, Store Operations, Associate Development, Shrinkage, Visual Merchandising, Retail Sales, Finance, Schedules, Vendor Relationships, Operations Management
Education
Western Washington University 2005 — 2007
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Western Washington University 2005 — 2007
BA, Business Administration – Marketing
Edmonds Community College 2003 — 2005
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
Edmonds Community College 2003 — 2005
AA, Business Administration
Bridge Communications Consulting LLC February 2006 - Present
Premera Blue Cross September 2012 - September 2014
Puget Sound Energy October 2007 - September 2012
GenCare April 2006 - August 2007
Visiting Angels July 2005 - April 2006
School District January 2002 - August 2005
Skills
Communications Strategy, Market Research, Contract Management, Employee Relations, Change Management, Training &..., Survey Design, Performance Management, Emergency Management, Channel Management, Fundraising, Event Planning, Case Management, Vendor Relations, Community Outreach, Benefits Administration, Fiscal Management, Quality Assurance, Data Analysis, Database Administration, Social Media, Strategic Planning, Web Design, Patient Education, Customer Focus, Employee Engagement, Content Management, Process Improvement, Compliance Management, Document Management, Proposal Writing, Reporting & Analysis, Volunteer Coordination, Corporate Communications, Workforce Management, Leadership Development, Customer Experience, Disaster Preparedness, Media Relations, Executive Management, Labor Relations, Facilities Management, Sales Operations, Public Relations, Outstanding Customer..., Safety Management, Request for Proposal, Executive Presentations, Graphic Design, Photography
Education
Walden University 2006 — 2008
MBA, Business Marketing & HR
University of Washington 2003 — 2005
BAS, Society, Media Relations Minor in Human Rights
Everett Community College 2001 — 2003
A.A.S, Psychology
Starbucks October 2012 - Present
Starbucks December 2011 - September 2012
PEMCO April 2008 - August 2011
Premera Blue Cross March 1995 - September 2007
US Army September 1991 - June 1994
Education
Northwest University, Kirkland WA
BA, Organizational Management
University of Washington
Certificate, Project Management
US Army Medical Equipment and Optical School
Certificate, Medical Equipment Repair
Edmonds Community College
AA, Liberal Arts
Nordstrom August 2014 - Present
Premera Blue Cross October 2012 - April 2014
Sleep Country USA 2011 - October 2012
Vans June 2009 - September 2011
Skills
Customer Service, Call Centers, Microsoft Office, Sales, Fashion Blogging, Sewing, Cashiering, Drawing, Painting, Social Media, Social Networking, Pottery
Education
Everett Community College 2012 — 2013
Ceramic Arts and Ceramics
Henry M Jackson High School
High School Diploma
Premera Blue Cross September 2015 - Present
Premera Blue Cross February 2014 - August 2015
UnitedHealthcare October 2003 - April 2011
UnitedHealthcare April 2000 - October 2003
UnitedHealthcare December 1999 - April 2000
UnitedHealthcare September 1998 - December 1999
WWMG Dept Of Anesthesia April 1997 - September 1998
Skills
Health Insurance, Employee Benefits, Benefits Administration, Medicare, Claim, Disability Insurance, HIPAA, Medicaid, Call Centers, Policy, Administration, COBRA, Customer Service, Insurance
Education
Everett Community College 1995 — 1996
Associate of Art Coursework
Marysville Pilchuck High School 1992 — 1995
High School Diploma
Hardcore Hardwear & Design 2010 - Present
Premera Blue Cross October 2013 - May 2014
Google October 2011 - October 2013
Pantera's Pole World 2010 - 2011
Great Days Out 2007 - 2009
IGN Entertainment 2000 - 2001
Skills
Customer Service, Sales, Dreamweaver, Graphic Design, Data Analysis, Data Entry, Editing, Editorial, Writing, Logo Design, Art, Quality Control, Communication, Cold Calling, Adobe Creative Suite, Illustration, InDesign, Microsoft Excel, Spreadsheets, Microsoft Word, PowerPoint, Dotmailer, FileMaker, Google Apps, Microsoft Office, Public Relations, Public Speaking, Employee Training, Photoshop, Research, Social Media, Social Networking
Education
Edmonds Community College
Associate of Arts (AA), Graphic Design, 3.78 GPA
St John's College
Graphic Design, Level 5 – FETAC Certification [NCVA], Graphic Design
Premera Blue Cross June 2015 - Present
University of Washington January 2015 - Present
Google August 2013 - June 2014
Washington University in St. Louis May 2013 - August 2013
Mundial Personal Care, LLC April 2011 - July 2012
University of Oriente 2009 - 2010
Skills
Customer Service, Windows, Research, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, C++, Java, Python, Ubuntu, Git
Education
University of Washington 2014 — 2015
Bachelor of Human Centered Design Engineering, Human Computer Interaction
Florida International University 2013 — 2014
Bachelors of Science, Computer Science
Miami Dade College 2011 — 2013
Associate of Arts (AA), Computer Science
Everett Public Schools July 2012 - Present
Premera Blue Cross 2008 - July 2012
Skills
Employee Benefits, Microsoft Excel, Customer Service, L & I, Short Term Disability, Long Term Disability, Unemployment, Medical Insurance, Accounting, Account Management, Budgets, Microsoft Office, Professional..., Affordable Care Act, Healthcare, Health Insurance, Public Speaking, Microsoft Word, Team Building
Education
Everett Community College 1996 — 1997
Everett Community College
Total Benefit Solutions June 2011 - Present
Digital Insurance October 2006 - June 2008
Puget Sound Benefit Services April 2002 - May 2005
Premera Blue Cross April 1998 - April 2002
Skills
Health Insurance, Employee Benefits, Disability Insurance, Health Savings Accounts, COBRA, Claim, Sales, Life Insurance, Insurance, Microsoft Office, Term Life Insurance, Benefits Administration
Education
Edmonds Community College 2003 — 2006
ATA, Business Management
Self-employed January 2012 - Present
Self-Employed January 2012 - Present
San Juan Salsa Co January 2009 - June 2010
Premera Blue Cross October 2005 - December 2005
Franz Family Bakery March 2004 - August 2004
Skills
Microsoft Office, Customer Service, Microsoft Excel, Research, Management, Microsoft Word, Project Management, PowerPoint, Leadership, Strategic Planning, PCR
Education
Pierce Community College 2014 — 2014
Computer Networking Certificates {credits toward it}, Information Technology, n.a.
Everett Community College 2004 — 2006
Premera Blue Cross January 2014 - Present
Premera Blue Cross July 2013 - January 2014
Fiba Retail - Marks & Spencer / GAP / Banana Republic June 2011 - November 2012
Therapeutic Health Services July 2010 - April 2011
Skills
Visio, Vendor Management, Process Improvement, SDLC, SharePoint, Call Centers, Business Analysis, Software Documentation, Disaster Recovery, Troubleshooting, Project Management, ITIL, Servers, Network Administration, VMware vCenter, Cisco Technologies, EMC Storage
Education
Everett Community College 2011 — 2013
Associate's degree
Everett Community College 2010 — 2012
Associate of Arts (A.A.), Drama and Dramatics/Theatre Arts, General
University of Washington 2010 — 2012
Associate of Science (A.S.), Computer Science
Premera Blue Cross January 2013 - June 2014
Aerotek August 2012 - December 2012
Monroe Chiropractic and Alternative Medicine Center July 2012 - October 2012
Positive Chiropractic and Wellness July 2012 - October 2012
Gap Inc. December 2010 - June 2012
Kohl's Department Stores 2008 - 2010
Rite Aid Pharmacy 2006 - 2007
Skills
Visual Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Trizetto, Internet Explorer, Data Entry, Telephone Skills, Retail, Customer Service, Cashiering, Merchandising, Filing, Teamwork, Time Management
Education
Everett Community College 2006 — 2010
Associate of Arts and Sciences (AAS), General Studies
Premera Blue Cross September 2015 - Present
Premera Blue Cross May 2014 - September 2015
Premera Blue Cross March 2014 - May 2014
Premera Blue Cross January 2014 - March 2014
Bel Red Energy Solutions March 2010 - January 2014
Skagit Valley Medical Center September 2009 - December 2009
Home March 1997 - September 2009
Greenstone Corporation April 1996 - February 1997
JL Manufacturing Inc. July 1993 - September 1995
Skills
Access, Management, Data Entry, Customer Service, Outlook, Microsoft Office, Microsoft Word, System Administration, Analysis, Administration, Recruiting, Sales, Data Analysis, Databases, Budgets, Nonprofits, Microsoft Excel, Marketing, Team Building, Accounts Receivable, Process Scheduler, Administrative..., Accounts Payable, Purchasing, Administrative..., Database Design, Business Analysis, Data Mining, Detailed Analysis, Data Integrity, General Office Duties, Word, Query Analyzer, Datasets, IT Management
Education
Everett Community College
Business Communications/Accounting
Marysville-Pilchuck High School
Choral Art; Business, 3.98 GPA
Philips Healthcare September 2011 - Present
Philips May 2003 - August 2011
Intermec Technologies November 2000 - March 2003
Premera Blue Cross January 1989 - November 2000
Skills
Quality Auditing, Compliance Audits, Accounts Receivable, Accounting, Documentation, Financial Reporting, Accounts Payable, Customer Service, Auditing, Process Improvement, Word, PowerPoint, SOX, Customer Relations, SAP, Microsoft Office, Lotus Notes, Problem Solving, Compliance, Audit, Outlook, Account Reconciliation, Mergers, Analysis, Research, Excel, Microsoft Word, Microsoft Excel
Education
Everett Community College 2011 — 2013
Associate of Arts (AA), Business Communications, A
Minot State University 1980 — 1981
Accounting & Data Processing Certificate, Business, Accounting & Data Processing
Snohomish High School 1972 — 1976
High School Diploma, Business
FEMA July 2013 - Present
FEMA September 2004 - Present
Wackenhut Fire and Emergency Services, Iraq March 2005 - November 2005
Snohomish County Fire District #4 March 1999 - February 2005
Premera Blue Cross February 1995 - August 2000
Washington State Attorney General's Office February 1994 - February 1995
United States Air Force December 1987 - March 1990
Skills
Database Design, Database Administration, Data Warehousing, Data Analysis, Human Resources, Cross-functional Team..., Team Leadership, Project Management, Project Coordination, MS Project, Microsoft Office, Microsoft Publisher, Adobe Acrobat, Customer Service, Customer Retention, Program Management, Multi Tasking, High Pressure..., Rapidly Changing..., Professional Experience, Hands-on Training, Training Delivery, Preparedness, Homeland Security, Public Safety, Government, Accounting, Resource Management, Fire Safety, EMT, Combat Lifesaver, Search & Rescue, Technical Rescue, Confined Space Rescue, Rope Rescue, Stakeholder Management, Interagency Coordination, Crisis Communications, Strategic Communications, Fire Service, Microsoft Excel, PowerPoint, Microsoft Word, Team Building, Emergency Services, Hazardous Materials, Federal Government, Emergency Management, Disaster Response, Crisis Management
Education
Almeda University 2012 — 2013
Master's Degree, Safety & Security Management
Almeda University 2001 — 2003
Bachelor's degree, Business Administration and Management, General, 3.1
Edmonds Community College 1993 — 1994
Associate's degree, Legal Assistant/Paralegal, 3.3
Premera Blue Cross March 2014 - Present
Premera / LifeWise Assurance Company September 2012 - March 2014
LifeWise Administrators September 2012 - March 2014
Premera / LifeWise Assurance Company July 2012 - September 2012
Premera / LifeWise Assurance Company December 2011 - July 2012
Premera / LifeWise Assurance Company August 2010 - December 2011
Peterson Family Chiropractic November 2009 - August 2010
The Everett Clinic February 2005 - April 2009
The Everett Clinic February 2005 - April 2009
Skills
Microsoft Excel, Data Entry, Customer Service, Outlook, Microsoft Word, Microsoft Office, Data Analysis, Claim, PowerPoint, Insurance, Research, Medical Terminology, Administrative..., Employee Benefits, Process Improvement, Team Building, Coaching, Training, Cross-functional Team..., Health Insurance, SharePoint, Public Speaking, HIPAA, Visio, Disability Insurance, Term Life Insurance, Life Insurance, Epic Systems, Employee Training, Performance Management
Education
Everett High School 1998 — 2002
Diploma, High School
Everett Community College
Direct Transfer Degree, Arts and Sciences
Philips April 2012 - Present
Gensco Inc 2010 - 2011
Pacific Mobile Structures, Inc. March 2009 - October 2009
Fanaco Fasteners October 2007 - December 2008
Premera Blue Cross April 2006 - September 2007
Skills
CAD, Quickbooks, Goldmine, Microsoft Office, Filemaker Pro, SAP
Education
Everett Community College 2012 — 2013
Currently Enrolled, Pre-Law Studies
Marysville Pilchuck High School 1998 — 2001
High School Diploma, General Studies
Premera Blue Cross June 2000 - Present
The Boeing Company August 1997 - September 1998
Education
University of Washington 1995 — 1996
BA, Communications
Everett Community College 1993 — 1995
AAS, Journalism
Moser Wealth Advisors December 2006 - Present
Hagen Kurth Perman, CPAs December 2000 - April 2003
ProCyte Corporation December 1998 - September 2000
Premera Blue Cross November 1996 - September 1998
Skills
CPA, Tax, Tax Returns, IRS, Tax Preparation, Tax Research, Corporate Tax, Income Tax, Financial Planners, Retirement Planning, Wealth, QuickBooks, Partnership Taxation, S Corporations, Accounting, Hiring Personnel, Human Resources, Tax Controversy Matters, Financial Planning
Education
Golden Gate University 2002 — 2010
Master of Science (M.S.tax), Taxation
University of Washington, Michael G. Foster School of Business 1993 — 1996
BA, Accounting Concentration
MHS
Molina Healthcare August 2014 - Present
Premera Blue Cross October 2013 - January 2014
Premera Blue Cross February 2012 - October 2013
State of Washington November 2011 - February 2012
CORESTAFF Services October 2011 - November 2011
Manitoba Blue Cross April 2008 - June 2010
Manitoba Blue Cross June 2001 - April 2008
Dr. Mark Rykiss & Associates April 2000 - June 2001
Skills
Requirements Gathering, Change Management, System Testing, Requirements Analysis, Business Analysis, Program Management, PMP, Team Leadership, Integration, Project Planning, XP, Software Documentation, Process Improvement, Troubleshooting, Testing, Software Development, Quality Assurance
Education
Everett Community College 2013 — 2013
Project Management Certificate, Project Management
Red River College 2008 — 2010
Business Analyst, Business Systems Analysis and Design, Business Systems Testing, Business Case Analysis
Red River College 1997 — 1999
Business Administration, Business Finance, Management and Organizational Behavior, Markerting
RackWare Inc. May 2015 - Present
Provident Metals December 2011 - September 2014
Premera Blue Cross July 2009 - December 2009
Edmonds Community College December 2008 - June 2009
Skills
System Administration, Server Administration, Technical Support, Quality Assurance, Help Desk Support, Microsoft Excel, Security Certification, Group Policy, Windows Server, Management, Team Leadership, Windows 7, Active Directory, Servers, Server 2003, Server 2008, Server 2012, System Administation, A+ Hardware, Information Security, Classic ASP, JavaScript, Exchange 2010, Shoretel Phone System, PHP, SQL, MySQL, Windows 8, Windows 8.1
Education
Brigham Young University 2009 — 2011
Bachelors, Information Technology, 3.1
Edmonds Community College 2007 — 2009
Associate's degree, Network Technology, 3.6
Durham Student Services February 2011 - November 2012
Marysville School District February 2010 - February 2011
Cingular/At&t wireless July 2006 - December 2006
Washington Mutual April 2006 - July 2006
Premera Blue Cross November 2005 - December 2005
First Transit April 2002 - November 2005
Nationwide Recovery Services, Inc. September 1999 - October 2001
SCAN/DPPS September 1998 - September 1999
Skills
Customer Service, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, PowerPoint, Community Outreach, Research, Teaching, Outlook, Coaching, Troubleshooting, Windows, System Administration, Event Planning, Team Building, Nonprofits, Program Management, Fundraising
Education
Everett Community College 1987 — 1989
None, General Studies
Cascade High School 1984 — 1987
Diploma, General Studies
Providence Health & Services May 2014 - Present
Swedish Medical Center September 2010 - May 2014
Swedish Medical Center February 2010 - September 2010
UW Medicine November 2007 - February 2010
Swedish Medical Center May 2005 - November 2007
Alternare Health Services June 2004 - May 2005
Premera Blue Cross May 2003 - June 2004
Premera Blue Cross August 2002 - June 2003
Skills
Multitasker, highly organized, Supervisory Experience, Project Coordination, Leadership, Management, Time Management, Process Improvement, Access, Analysis, Customer Service, EMR, Epic Systems, HIPAA, Healthcare, Healthcare Information...
Education
University of Washington 2009 — 2009
University of Hawaii at Manoa 1995 — 2001
Edmonds Community College
Shoreline Community College
Premera Blue Cross December 2014 - Present
Puget Sound Kidney Center August 2012 - December 2014
The Seattle Times July 2012 - August 2012
Seattle Times Company September 2011 - July 2012
Soundview School September 2009 - September 2010
Community Based Learning - Edmonds Community College May 2010 - May 2010
YMCA of Snohomish County March 2008 - February 2009
Skills
Organization, Writing, Communication Skills, Microsoft Word, Microsoft Excel, PowerPoint, Outlook Express, Filing, Equality & Diversity, Teamwork, Data Entry, Ten Key, Childcare, Customer Service, Typing, Music Theory, Therapeutic Listening, Empathy, Cashiering, Counseling Psychology, Staff Development, Microsoft Office, Workshop Facilitation, Time Management, Team Building, Event Planning, Leadership, Spreadsheets, Process Scheduler, Event Management, Administrative..., Social Networking, Editing, Teaching, Outlook, Non-profits, Training, Community Outreach, Access, Nonprofits
Education
University of Washington Bothell 2011 — 2012
Bachelor's of Interdisciplinary Arts and Sciences, Society, Ethics and Human Behavior
Edmonds Community College 2007 — 2010
Associate of Arts (A.A.), Transfer Degree
Kamiak High School 2000 — 2004
High School Diploma, General Studies
Premera Blue Cross March 2015 - Present
ROMISOFT May 2013 - March 2015
Tervis May 2013 - June 2014
FIS / CERIDIAN August 1999 - May 2013
Raytheon Aerospace / Beechcraft January 1987 - August 1999
Skills
C++, C#, BizTalk, WCF, ESB, ASP.NET MVC, PL/SQL, T-SQL, MFC, Solaris, HP-UX, RedHat, SDLC, Agile, Scrum, Clipper, Unix Shell Scripting, SCO Unix, CNE, Oracle Developer 2000, Visual Basic, MS SQL Server DBA, Sybase SQL Anywhere, PostgreSQL, Advantage Database..., Oracle OCP DBA, Microsoft SQL Server, Agile Methodologies, Certified Novell..., SOA, Aviation Electronics, Avionics, Aircraft Maintenance, Technical Leadership, Strategy Execution, FCC, A&P, Cross-functional Team..., System Architecture, Enterprise Software, Database Design, Oracle, Quality Assurance, Business Analysis, Software Development, Performance Tuning, Architecture, Security, Data Center, Software Design
Education
Embry-Riddle Aeronautical University 2011 — 2013
Master of Business Administration (MBA), 4.0 with Distinction
Stanford University 2014 — 2014
(MOOC) Technology Entrepreneurship; Scaling Up Your Venture Without Screwing Up
Parkview Health January 2015 - Present
Parkview Health December 2014 - January 2015
Premera Blue Cross November 2013 - October 2014
Nationwide Insurance February 2010 - October 2013
Snelling September 2009 - February 2010
Williamson County Schools July 2008 - September 2009
Metro Nashville Public Schools 2001 - 2006
Various Temporary Assignments 1993 - 2001
Central Soya, Inc. 1988 - 1992
Assemblies of God Oregon District Office 1985 - 1987
Skills
Executive..., Gregg Shorthand, Typing, Microsoft Excel, Microsoft Word, Microsoft Visio, Microsoft Office, Organizational..., Organizational..., High Level Of..., Travel Arrangements, Execellent Written and..., Problem solving,..., Use independent and..., Professional,detail-orie...
Education
Evangel University 1982 — 1983
Secretarial Administration, Administrative Assistant and Secretarial Science, General
Fort Wayne Christian School 1978 — 1982
High School, Business/Secretarial Administration
Premera Blue Cross October 2011 - Present
Premera Blue Cross November 2008 - October 2012
Premera Blue Cross July 2007 - October 2008
Skills
Health Insurance, SDLC, Insurance, Business Analysis, Requirements Gathering, SharePoint, Business Requirements, Agile Methodologies, Process Improvement, Requirements Analysis, HIPAA, Claim, Medicare, Call Center, Provider Relations, Project Management, Customer Service, Software Documentation, Call Centers, Management, Leadership, Microsoft Office, Team Building, Training, Outlook, Public Speaking
Education
Edmonds Community College 2008 — 2009
continued education, General Studies
Arlington High School 1995 — 1999
Premera Blue Cross March 2015 - Present
Premera Blue Cross (AIM Contractor) April 2014 - March 2015
Annik Technology Services September 2013 - March 2014
Mactus Group February 2011 - August 2013
CB Richard Ellis Pacific February 2007 - December 2010
Vanir Construction Management October 1998 - July 2006
Skills
Project Management, Project Planning, Program Management, Process Improvement, Budgets, Management, Business Analysis, Strategic Planning, SharePoint, Vendor Management, Contract Negotiation, Business Intelligence, Cross-functional Team..., MS Project, Analysis, Negotiation, Visio, Product Management, Marketing, Team Building, Event Planning, Analytics, Facilities Management, Process Scheduler, Microsoft Excel, Microsoft Project, Agile Methodologies, Software Project..., Agile Project Management, PMO
Education
Everett Community College
Project Management
Shorecrest High School
Premera Blue Cross April 2013 - Present
ReNu Medical, Inc. 2010 - April 2013
Mountains to Sound Greenway Trust February 2012 - July 2012
Skills
Social Media, Photoshop, Photography, Project Planning, Typography, Adobe Creative Suite, Dreamweaver, PowerPoint, Social Media Marketing, InDesign, Digital Photography, HTML, Web Design, Microsoft Office, Illustrator, Graphics
Education
Edmonds Community College 2010 — 2012
ATA, Visual Communications
John Brown University 2004 — 2006
Digital Media
Liberty Mutual Insurance May 2015 - Present
Premera Blue Cross August 2013 - May 2015
LG Consulting April 2013 - August 2013
T-Mobile January 2008 - April 2013
MTM Luxury Lodging October 2005 - January 2008
Riley Computers January 2001 - December 2007
Foundation for International Services October 2004 - August 2005
Tool-Less Plastics 2003 - 2004
Skills
SDLC, Microsoft Excel, Visio, User Experience, Vendor Management, Requirements Gathering, Software Documentation, Management, Business Analysis, SharePoint, ITIL, Business Requirements, User Acceptance Testing, Requirements Analysis, Testing, Business Process, Project Management, PMO, Integration, Project Portfolio..., Software Project..., Resource Management, Analysis, Agile Methodologies, Telecommunications, Project Delivery, Agile Project Management, Systems Analysis, Project Planning, Cross-functional Team..., MS Project, Process Improvement, IT Management, Waterfall, System Deployment, Business Intelligence, Business Process Design, Information Technology, Troubleshooting, Wireless, Mobile Devices, Business Process..., Call Centers, Documentation, Quality Assurance
Education
University of Washington 1999 — 2010
Bachelor of Arts, 2010
Everett Community College 1998 — 1999
Running Start, Running Start
Boys Scouts of America 2008 - Present
Children's Hospital and Regional Medical Center November 2003 - Present
Seattle Children's 2003 - Present
Premera Blue Cross August 1996 - November 2003
Macy's 1985 - 1995
Skills
SSIS, SSRS, Microsoft SQL Server, Databases, Security, Scripting, Performance Tuning, Powershell, Business Continuity, Visio, Database Administration, Data Center, Troubleshooting, Software Documentation, Oracle, MySQL, Windows Server, Testing
Education
Edmonds Community College 1995 — 1996
Everett Community College, Computer Programming and Data Processing
ITT Technical Institute 1984 — 1985
Associate of Arts and Sciences (A.A.S.), Data Processing
Woot, Inc. September 2014 - Present
Paraesthesia Sound Design (Robert Svilpa) January 1985 - Present
Intel Corporation June 2011 - September 2014
Svilpa Consulting February 2010 - September 2012
Premera Blue Cross January 2011 - June 2011
AltaSource Group November 2010 - January 2011
Clearwire March 2010 - October 2010
Speakeasy ( a Best Buy company) September 2008 - February 2010
SinglePoint September 2007 - August 2008
Daptiv November 2006 - August 2007
Skills
Agile Methodologies, Scrum, Software Development, C#, Agile Project Management, Program Management, Software Project..., SDLC, Integration, SharePoint, SOA, .NET, Enterprise Software, REST, Visual C++, Object Oriented Design, Design Patterns, Databases, Certified Scrum Master..., Microsoft SQL Server, JavaScript, Software Engineering, Software Design, Resource Management, Process Simulation, Visual Studio, E-commerce, Cross-functional Team..., Data Warehousing, Project Portfolio..., SQL, Perl, XML, Business Process, Web Applications, Mobile Applications, Enterprise Architecture, PHP, Test Driven Development, System Architecture, Web Services, Architecture, Java, Mobile Devices, PMO, Process Development
Education
Net Objectives 2006 — 2006
Professional Certification, Design Patterns
Net Objectives 2006 — 2006
Professional Development Certification, Test Driven Development
Net Objectives 2006 — 2006
Professional Development Certification, Lean-Agile Software Development
Professional Certification 2006 — 2006
Certification, Scrum Master/Agile Methodology
Microsoft Developers Network 2000 — 2001
Microsoft Certified Professional, C/C++, C#, .Net, VB
Fanshawe College 1995 — 1997
Computer Science - Software Construction, Computer Programming, Mathematics, Physics
Premera Blue Cross January 2013 - Present
Premera Blue Cross January 2010 - January 2012
Aetna November 1999 - April 2008
Qual Med 1996 - 1998
Skills
Health Insurance, Managed Care, Utilization Management, Medicare, Disease Management, Inpatient, Provider Relations, Medicine, Medicaid, Healthcare, Employee Benefits, Healthcare Consulting, HIPAA, Health Policy, Healthcare Industry, Healthcare Management, Healthcare Information...
Education
Mayo Medical School 1975 — 1977
MD, Fellow, Pulmonary medicine
Emory University School of Medicine 1972 — 1975
MD, Resident Internal medicine
Oregon Health and Science University 1968 — 1972
Cascade Valley Hospital and Clinics July 1995 - Present
Washington State University March 2013 - September 2015
Washington State University August 2011 - June 2012
Premera Blue Cross January 1988 - January 1995
Skills
Process Scheduler, Hospitals, Healthcare, Public Speaking, Leadership, Microsoft Office, Customer Service, Analysis, Budgets, Contract Negotiation, Revenue Cycle, Microsoft Excel, HIPAA, Medical Terminology, Community Service, Cost Benefit, Strategic Planning, Management, Process Improvement, Training, Physician Relations, Healthcare Management, Operations Management, Medicare, Healthcare Consulting, Medical Billing, JCAHO, Meditech, Physicians, Revenue Cycle Management, Healthcare Industry, Medical Coding
Education
Washington State University - College of Business and Economics 2010 — 2012
MBA, Business, 3.96
Washington State University - College of Business and Economics 2006 — 2008
BA, Business Administration - Management & Operations, 4.0
Edmonds Community College 2005 — 2006
AA, Business Administration
Edmonds Community College 1986 — 1988
ATA, Travel & Tourism
Premera Blue Cross March 2013 - Present
N/A September 2006 - Present
Internal Revenue Service September 2010 - March 2013
USBank April 2009 - September 2010
US Census Bureau April 2009 - May 2009
McDonough & Sons Sweeping Inc. August 2008 - May 2009
Convergence Marketing June 2008 - September 2008
Fred Meyer September 2006 - February 2008
Hollywood Video August 2005 - September 2006
Western Washington University September 2004 - June 2005
Skills
Customer Service, Public Speaking, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Social Media, Strategic Planning, Data Entry, Outlook, Time Management, Research, Customer Satisfaction, Sales, Process Scheduler, Troubleshooting, Leadership, Inventory Management
Education
Washington Engineering Institute 2015 — 2019
Bachelor’s Degree, Mechanical Engineering/Mechanical Technology/Technician, Freshman of the college
Western Washington University 2004 — 2007
BFA, Theatre - Directing - Film, Psychology
Everett Community College 2002 — 2004
AA, Psychology, Theatre, Business
Native American Information Technology Exchange November 2001 - Present
BDP Technology Services February 1994 - Present
Microsoft November 2005 - February 2008
Qpass April 2005 - August 2005
Integra Rx April 2004 - April 2005
Diamondlot Washington April 2003 - January 2004
Interpoint September 2000 - December 2001
Premera Blue Cross 1997 - 2000
United States Marine Corps February 1991 - January 1994
Skills
Integration, Databases, SharePoint, Troubleshooting, Microsoft SQL Server, Software Documentation, Visual Studio, Servers, Security
Education
Everett Community College 2002 — 2004
Geographic Information Systems
SQL Soft + 1997 — 2001
MCSE, MCDBA, MIS
Interworld 2000 — 2000
Master Certification, eCommerce Systems
BDO Seidman 1998 — 1998
Certificate, Rational Systems
Marine Corps Electronic Systems Schools 1991 — 1992
Bachelor of Applied Science (BASc), Telecommunications
Kentwood High School 1986 — 1989
Virginia Mason Medical Center November 2007 - June 2013
Superior Staffing- Medtronic May 2007 - September 2007
Smart Talent- Med Data August 2006 - May 2007
Premera Blue Cross November 2003 - January 2006
Skills
Medical Terminology, Problem Solving, Multi Tasking, Task Driven, Friendly Personality, Team-oriented, Healthcare Industry, Computer Proficiency, Reliability, Learning Quickly, Organization, Microsoft Word, Communication Skills, Customer Support, Data Entry, Patient Support, Research, Customer Service, Microsoft Excel, Public Speaking, Healthcare Information..., HIPAA, Social Media
Education
Everett Community College 2015 — 2015
Phlebotomy Certificate, Phlebotomy Technician/Phlebotomist, 4.0
Everett Community College
Tollefsen Law May 2015 - Present
Robinson Tait, P.S. May 2014 - January 2015
Drazkowski & Moore - Progressive Insurance House Counsel November 2012 - January 2013
William K. McInerney, PLLC November 2010 - August 2012
Jury Verdicts Northwest September 2002 - June 2008
Premera Blue Cross October 1980 - October 2000
Skills
Editing, Pleadings, Proofreading, Time Matters, Research, Personal Injury, Organized,..., Legal document..., Assisting with personal..., Legal, medical and..., Legal and internet..., Microsoft Word,..., Corel WordPerfect., Lotus Notes, Summation, Elite, Prevail, CaseAware, Amicus Attorney
Education
Edmonds Community College 2000 — 2001
Associate of Technical Arts, Paralegal, 3.9 Paralegal; 3.5 Overall
U.S. Department of State March 2012 - Present
FEMA September 2010 - March 2012
Edmonds Community College April 2010 - December 2010
FEMA January 2009 - September 2010
Premera Blue Cross June 2010 - August 2010
U.S. Department of State September 2009 - November 2009
Curran & Berger LLP Immigration Law Offices 2003 - 2004
Skills
Policy Analysis, Strategic Planning, Policy, Diplomacy, Government, Program Management, Public Speaking, Leadership, Analysis, Strategy, International Relations, Public Policy, Performance Management, Research, Emergency Management, Management, Editing, Community Outreach, Crisis Management, Project Management, Communication
Education
Evans School of Public Policy and Governance, University of Washington 2008 — 2010
MPA, Public Policy and Risk Communication
The American University of Paris 2004 — 2006
BA, International Business Administration
Smith College 2003 — 2004
Undergraduate
Ellensburg High School
Connexion Insurance Solutions January 2015 - Present
Connexion Insurance Solutions February 2013 - January 2015
Premera Blue Cross April 2012 - January 2013
Premera Blue Cross June 2011 - March 2012
Premera Blue Cross August 2010 - May 2011
Skills
Health Insurance, Life Insurance, Insurance, Customer Service, Strategic Planning, Underwriting, Leadership, Process Improvement, Brokers, Public Speaking, Medicare, Employee Benefits, Medicaid, SDLC, Business Analysis, SharePoint, HIPAA, Data Analysis, Research
Education
Edmonds Community College 2014 — 2015
Certificate in Project Management, Project Management
University of Washington 2006 — 2010
Bachelor of Arts, Economics with a certificate in Environmental and Natural Resource Economics
Powers McNalis Torres Teebagy Luongo November 2013 - May 2015
Rogers, Morris & Ziegler, LLP October 2013 - November 2013
Premera Blue Cross October 2008 - March 2010
VMC April 2008 - October 2008
Target Corp November 2005 - September 2007
American Road Collection, Harley-Davidson Rentals August 2000 - November 2005
United States Army August 1996 - December 1998
Education
Nova Southeastern University—Shepard Broad Law Center 2010 — 2013
Juris Doctor, Law
Florida Atlantic University 2004 — 2007
MBA, Operations Management
Florida Atlantic University 2000 — 2003
BBA, Management Information Systems
Palm Beach State College 1999 — 2000
AA, General Studies
Going on sabbatical and enjoying life! December 2014 - Present
Amazon.com October 2009 - December 2014
Microsoft January 2008 - October 2009
Martingale & Company November 2006 - January 2008
Washington Mutual December 2005 - July 2006
WAMU 2005 - 2006
Premera Blue Cross July 2000 - February 2005
Skills
Administrative Support, Technical Writing, Outlook, Vendor Relations, Visio, Administrative..., Vendor Management, Time Management, Budgets, PeopleSoft, Human Resources, Data Analysis, Leadership, Cross-functional Team..., Project Management, Training, SharePoint, Onboarding, Process Improvement, Event Planning, Call Centers, Analysis, Team Building, Management, Program Management, Team Leadership, Employee Benefits, Calendaring, Business Analysis, E-commerce, Performance Management, Employee Relations, Recruiting, Analytics, Project Planning, Strategy, Interviews, Account Management, CRM, Business Process..., Forecasting, Customer Experience, People Development, Personal Styling
Education
Edmonds Community College 1992 — 1993
Business Management & Marketing
Inglemoor High School 1989 — 1991
Diploma
PacificSource Health Plans April 2012 - Present
Racine Dream Lease, LLC August 2006 - Present
Blue Cross Blue Shield of Montana August 2010 - August 2011
COMMUNITY CARE, INC April 2010 - August 2010
WELLPOINT, INC September 2008 - December 2009
WELLPOINT, INC November 2007 - September 2008
WELLPOINT, INC. October 2005 - November 2007
WELLPOINT, INC. September 2004 - October 2005
WELLPOINT, INC. July 2002 - September 2004
Premera Blue Cross November 1999 - April 2002
Skills
Training, Insurance, Leadership, Software Documentation, Employee Training, Employee Benefits, Team Leadership, Outlook, Coaching, Policy, Customer Service, Healthcare, Microsoft Office, Microsoft Excel, Benefits Administration, Business Analysis, Business Process..., Change Management, Claim, E-Learning, Employee Relations, Health Insurance, Instructional Design, Leadership Development, Managed Care, Medical Billing, PowerPoint, Team Building, Training Delivery, Medicare, Budgets, Process Improvement
Education
Montana State University-Billings 2013 — 2016
Bachelor of Arts (BA), Health Administration
Gateway Technical College 2010 — 2013
A.S., Business Management
May Technical College 1992 — 1993
Certificate, Radio/TV Broadcasting
Denver Institute of Technology 1990 — 1990
Diploma, Hospitality Service Management
Havre High School 1987 — 1990
High School Diploma, General Education
Premera Blue Cross February 2013 - Present
Emerson Hardwood Floors February 2011 - February 2013
DataSphere Technologies Inc. September 2011 - February 2012
Skills
Account Management, Cold Calling, Sales Process, Direct Sales, Lead Generation, Sales, B2B, Selling, Sales Management, Sales Presentations, Online Advertising, New Business Development, Sales Operations, Enterprise Software, Business Development, Marketing, Pricing
Education
Flathead Valley Community College 2005 — 2007
flathead high school
BattellCo January 2014 - Present
Insperity January 2013 - October 2013
Vxtra Partners, LLC 2012 - September 2012
SquidBid.com 2011 - 2012
Blue Cross Blue Shield of Montana June 2009 - February 2010
Sterling Benefits January 2009 - June 2009
UMR (Formerly Fiserv Health) October 2006 - July 2008
KPS Health Plans October 2002 - October 2006
Premera Blue Cross October 1998 - July 2002
Blue Cross Blue Shield of Georgia May 1993 - September 1998
Skills
New Business Development, Account Management, Employee Sales Training, Strategic Planning, Marketing Strategy, Contract Negotiation, Problem Solving, Consultative Selling, Employee Benefits, Strategy, Selling, Management, Training, Business Development, Sales, Coaching, Sales Process, B2B, Entrepreneurship, Recruiting, Human Resources, Performance Management, Marketing, Insurance, Small Business, Analysis, Business Strategy, Business Intelligence, Consulting, Employee Training, Leadership, Cold Calling, Project Management
Education
Florida State University - College of Business 1986 — 1991
Bachelors, Marketing
Florida State University - College of Business 1986 — 1991
Bachelors, Hospitality Administration
Municipality of Anchorage January 2010 - Present
Alaska Employee Benefit Specialists December 2006 - Present
AEBS 2006 - 2014
AEBS 2006 - 2014
The Alaska Service Disabled Veteran Owned Business Alliance December 2009 - January 2013
US Army June 1984 - November 2006
Premera Blue Cross 1999 - 2006
Highmark Blue Cross Blue Shield 1989 - 1999
Skills
Employee Benefits, Insurance, Employee Relations, Compliance, Leadership Development, Leadership, Training, Team Building, Process Improvement, Policy, Strategic Planning, Program Management, Budgets, Nonprofits, Human Resources, Organizational..., Team Leadership, Government Contracting, Analysis, Government, Strategy, Coaching, Risk Management, Performance Management, Start-ups, Contract Negotiation, Management, Change Management
Education
University of Pittsburgh Graduate School of Public and International Affairs 1989 — 1994
MPIA, International Affairs & Public Policy
Fairmont State University 1982 — 1986
B.A, Political Sci./History
STCU May 2014 - Present
Umpqua Bank Formerly Sterling Bank May 2013 - April 2014
Moses lake Community Health Center October 2011 - November 2012
Signature Genomics April 2010 - May 2011
People to People; Ambassadors Group January 2007 - January 2009
Pathology Associates Medical Laboratories January 2006 - January 2007
Premera Blue Cross February 2003 - December 2005
Premera Blue Cross March 2000 - September 2002
Skills
MS Project, Excel, Word, PowerPoint, Visio, SharePoint, Documentation, Outlook, Microsoft Office, Software Development, PMP, Software Documentation, Testing, Project Management, Vendor Management, Microsoft Excel, Scrum, PMO, Management, Databases, Software Project..., Microsoft SQL Server, Microsoft Word
Education
Franklin University 1985 — 1989
Bachelors of Science, Computer Science
Premera Blue Cross June 2012 - Present
T-Systems June 2000 - June 2012
Philips Medical Systems June 2000 - June 2012
Catapult 1997 - 2000
Tosco 1995 - February 1997
Egghead Software 1991 - 1995
Skills
Servers, Troubleshooting, Windows Server, Security, Active Directory, Data Center, DNS, SQL, Testing, IT Management, Hardware, IT Service Management, Integration, DHCP, ITIL, Technical Support, TCP/IP, System Administration
Education
Edmonds Community College 2009 — 2010
Digital Forensics
Griffin 1984 — 1986
AA, Microcomputer Technology
Ciber 2013 - Present
Allianz Australia Limited April 2012 - April 2013
Premera Blue Cross August 2011 - December 2011
AT&T - Telecommunications June 2011 - August 2011
Ciber July 2010 - June 2011
Vertafore - Insurance Software Company January 2009 - August 2010
Washington Mutual Bank April 2000 - January 2008
Washington Mutual Bank April 2006 - November 2007
Fiji Airways April 1993 - April 1998
Skills
Database: SQL, Oracle..., Project Management: ..., Applications: MS..., Development Tools:..., Visio, Databases, Oracle SQL, Excel, PowerPoint, Word, Delphi, SDLC, C++, C, Smalltalk, Data Modeling, Agile, Waterfall, Systems Analysis, Functional..., SQL, Business Requirements, Requirements Gathering, Agile Project Management, User Acceptance Testing, Quality Center, Scrum, COBOL, Application Development, Requirements Analysis, Business Analysis, Software Project..., Testing, Process Improvement, Release Management, Business Process, Business Process Design, Integration, XML, MS Project, Database Design, PL/SQL, Requirements Management, Web Services, Business Process..., Gap Analysis, Agile Methodologies, Project Management, Microsoft Word, Software Development
Education
Edmonds Community College 2000 — 2004
Programming & Database Design
Cambridge College, New Jersey. Great Britian 1993 — 1994
Associates Degree, Business Management and Information Systems
Computer Education Center 1988 — 1990
Associates Degree, Computer Science & Information Systems
Premera Blue Cross compliance analystpremera blue Cross1996 - 2008
Skills
Microsoft Excel, Research, Process Improvement, Public Speaking, Insurance, Customer Service, Benefits Administration, Outlook, Regulatory Requirements, Leadership, Microsoft Office, Microsoft Word, Contract Management, Healthcare, Regulatory Affairs, Training
Education
Edmonds Community College 2010 — 2013
Paralegal Associate of Technical Arts Degree, Legal Assistant/Paralegal, 3.93
Everett Community College 1986 — 1988
Monroe
Fluke Networks July 2011 - Present
Premera Blue Cross June 2000 - May 2011
Skills
Outlook, Windows 7, PowerPoint, Microsoft Excel, Microsoft Word, Data Entry, Calendaring, Concur, Oracle SQL, iBuy, Travel Planning, Coordinating Events, Visio, Microsoft Office, Microsoft Exchange, Video Conferencing, Lync, LCD Projectors, Multi-line Phone, Scanners, Fax, Purchasing, Www, Internet, Photoshop, expense rep, Business Meetings, Business Correspondence, Team Leadership, Desktop Publishing, Public Speaking, Newsletters, Corporate Website..., Laptops
Education
University of Washington 1995 — 1996
Bachelor of Arts (B.A.), Communications
Everett Community College 1993 — 1995
Associate of Arts and Sciences (A.A.S.), Journalism
Expeditors July 2013 - Present
Leisure Care May 2012 - May 2013
Minuteman Press - Redmond, WA July 2012 - July 2012
Premera Blue Cross October 2010 - March 2012
Premera Blue Cross May 2008 - October 2010
Leisure Care - Washington Oakes March 2007 - May 2008
Leisure Care March 2005 - March 2007
Leisure Care - Washington Oakes September 2004 - March 2005
Skills
EDI ANSI X12, Customer Service, Microsoft Office, Photoshop, AutoCAD, Illustrator, Research, Software Documentation, Sketching, Drawing, Healthcare, Architectural Drawings, Graphic Design, InDesign, Adobe Creative Suite, Windows 7, Windows, SharePoint, Adobe Acrobat, Data Analysis, Health Insurance, Employee Relations, Project Management, Training, Revit, Space-planning, Outlook, Claim, Benefits Administration, Insurance, Lotus Notes
Education
University of Washington 2011 — 2013
International Studies, Asian Studies/Civilization, 3.63
Everett Community College 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Transfer Degree
University of Santo Tomas 2000 — 2004
Senior Collegiate Education, BS Architecture
Microsoft September 2012 - Present
Washington State Bar Association August 2011 - September 2012
Intrepid Learning Solutions June 2012 - August 2012
Summit at Snoqualmie/Booth Creek December 2011 - April 2012
Premera Blue Cross February 2011 - July 2011
Washington State Bar Association December 2010 - February 2011
Global Resource for Advancing Cancer Education (GRACE) March 2009 - February 2010
Swedish Medical Center May 2008 - March 2009
Microsoft April 2007 - April 2008
Children's Hospital and Regional Medical Center February 2001 - April 2007
Skills
Program Management, Instructional Design, Workshop Facilitation, Fundraising, Leadership, Nonprofits, Community Outreach, Team Building, Project Management, Adult Education, Curriculum Design, Leadership Development, Program Development, Needs Analysis, Strategic Planning, Instructor-led Training, Staff Development, Management, Building Relationships, Research, Organizational..., Social Media, Marketing Communications, Budgets, Event Planning, Public Speaking, Teaching, E-Learning, Curriculum Development, Interviews, Training Delivery, Conflict Resolution, Change Management, Large Group Facilitation, Budget Management, Grant Writing, Grant Management, Team Leadership, Organizational..., Advocacy, Focus Groups, Lean Thinking, Lean Operations
Education
The University of Glasgow
Master of Science (M.Sc.), Advanced Educational Studies
Western Washington University
Master of Education (M.Ed.), Adult Education
Georgia State University
Bachelor of Arts (B.A.), Art
Premera Blue Cross March 2012 - Present
Premera Blue Cross January 2008 - February 2012
Skills
SharePoint, Windows 7, Active Directory, Software Documentation, Troubleshooting, ITIL, Operating Systems, Incident Management
Education
Edmonds Community College 2006 — 2007
AA, general
Premera Blue Cross January 2001 - Present
Premera Blue Cross 2001 - 2009
Skills
Business Requirements, Vendor Management, Business Process..., Business Intelligence, Business Analysis, Visio, SDLC, Data Analysis
Education
Emporia State University 1982 — 1986
Seattle Children's December 2007 - 2015
Premera Blue Cross June 1992 - May 2005
Skills
Troubleshooting, Hospitals, Technical Documentation, Software Documentation, Visio, Active Directory, XP, Windows 7, Windows Server, Disaster Recovery, Windows, Citrix, Computer Hardware, Servers, VMware, Technical Support, Testing, IIS, Software Installation, System Administration, Operating Systems, System Deployment, Networking, BMC Remedy, Windows XP, VPN, DNS, Help Desk Support, VMware ESX
Education
Edmonds Community College
T-Mobile March 2014 - Present
T-Mobile July 2012 - March 2014
Liberty Mutual Insurance 2010 - June 2012
Liberty Mutual Insurance January 2010 - March 2011
Casey Family Programs 2008 - 2009
Virginia Mason Medical Center 1998 - 2007
Premera Blue Cross 1995 - 1998
Swedish Medical Center 1995 - 1995
PEMCO 1994 - 1995
Universal Tax Systems 1992 - 1994
Skills
Project Management, Information Security..., Technology Leadership, Change Management, PCI DSS, HIPAA, IT Service Management, Disaster Recovery, Network Architecture, Vendor Management, ITIL, Network Security, Troubleshooting, PMP, Networking, IT Strategy, IT Management, Enterprise Software, Security, Data Center, Network Administration, Software Development, Management, Information Security, Computer Security, Business Continuity, Cloud Computing, Virtualization, Enterprise Architecture, SDLC, Integration, Program Management, SharePoint, Testing, Requirements Gathering, Information Technology, PMO, Wireless, Solution Architecture, System Deployment, Technical Support, Strategy, Infrastructure, Project Portfolio..., Visio, Operating Systems, Project Planning, Governance, IT Operations, Leadership
Education
Georgia Highlands College 1986 — 1988
Business
Edmonds Community College September 2014 - Present
Premera Blue Cross October 2008 - November 2013
Half Price Pots March 2008 - September 2008
Seattle Laptop March 2000 - March 2007
Northgate Plaza Retirement Community March 1999 - December 1999
Quality Food Center September 1995 - March 1999
Skills
Management, Customer Service, Networking, Sales, Retail, Access, Microsoft Word, Microsoft Office, Inventory Management, Sales Operations
Education
Edmonds Community College 2007 — 2007
ATA, Visual Communications
Maid For You, LLC November 2004 - Present
The Regence Group April 2008 - July 2009
Washington Dental Service June 2002 - October 2004
Harrington Benefit Services July 2001 - November 2001
Pacific Medical Centers November 1999 - July 2001
Premera Blue Cross March 1999 - March 1999
Snohomish County, District Courts October 1994 - March 1999
Premera Blue Cross March 1979 - March 1994
Education
Edmonds Community College 1986 — 1990
Law
Group Health Cooperative January 2014 - Present
Group Health Cooperative February 2007 - Present
Premera Blue Cross October 2002 - October 2006
Education
Emerson College 2000 — 2002
MA, Health Communication
Lewis and Clark College 1993 — 1997
BA, History
Molina Healthcare February 2006 - June 2006
Premera Blue Cross July 2005 - June 2006
Aspen Technology February 2001 - May 2004
AEA/SOS International September 1997 - November 1999
SOS International 1997 - 1999
United National High Commissioner for Refguees February 1989 - November 1994
Education
Edmonds Community College 2005 — 2005
Medical Office Specialist
Junior College of Commerce 1983 — 1984
Secretarial Science
Nativity Girls School 1970 — 1975
grade school
Premera Blue Cross April 2013 - Present
JP Morgan Chase September 2008 - October 2009
Washington Mutual April 2002 - September 2008
Safeco Insurance 1997 - 2002
Wachovia Bank December 1993 - November 1996
Chemical Bank May 1984 - November 1993
Skills
Business Process..., Governance, Program Management, Project Management, Insurance, Cross-functional Team..., SDLC, PMO, Vendor Management, PMP, Project Portfolio..., Business Analysis, Software Project..., SharePoint
Education
Excelsior College 1993 — 1997
BS, Business
Overlake Hospital March 2013 - June 2013
Amerigroup September 2012 - January 2013
Qualis Health March 2012 - August 2012
Health Direct June 2009 - March 2011
Premera Blue Cross November 2000 - March 2009
Skills
Case Managment, Utilization Management, Disease Management, Nursing, Healthcare, Healthcare Management, Medicare, Hospitals, Managed Care, HIPAA, Healthcare Information..., Treatment
Education
Everett Community College 1975 — 1978
Associate's degree, Registered Nursing/Registered Nurse
WSIPC October 2011 - Present
WSIPC May 2007 - October 2011
WSIPC September 2000 - May 2007
Premera Blue Cross April 2000 - September 2000
Premera Blue Cross March 1998 - April 2000
Premera Blue Cross February 1996 - February 1997
Skills
Data Analysis, Microsoft Office, Software Project..., Business Analysis, Project Management, Training, Customer Service, Software Documentation, Management, Leadership, Program Management, Testing, Quality Assurance, SharePoint, Process Improvement
Education
Everett Community College
H&R Block January 2006 - April 2015
Diamond Parking Services May 2012 - January 2014
Premera Blue Cross July 2005 - June 2006
Shane Company September 2002 - March 2005
Skills
Data Entry, Customer Service, Outlook, Accounting, MS Work, MS Excel, MS PowerPoint
Education
Everett Community College 2009 — 2015
Associate of Arts and Sciences (A.A.S.)
Comcast Cable February 2012 - Present
T-Mobile October 2010 - February 2012
TTM Technologies December 2007 - March 2009
Premera Blue Cross July 2006 - February 2007
Washington Mutual June 2005 - July 2006
Target June 2001 - April 2005
Hallmark Circuits, Inc. August 1990 - October 1998
Skills
Customer Service, Management, Call Centers, Invoicing, Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention, Data Entry, Telephone Skills, Troubleshooting, Technical Support, Outlook, Software Documentation, Time Management, Customer Support, Process Improvement, Training, Team Leadership, Access
Education
Everett Community College 2001 — 2004
Pre-Nursing
Schiller Realschule 1975 — 1979
General Education
Premera Blue Cross January 2014 - Present
Lutheran Community Services July 2009 - Present
Spokane Regional Health December 2008 - September 2009
Laguna Niguel Presbyterian Church August 2005 - July 2008
Skills
Non-profits, Fundraising, Budgeting, Grant Writing, Program Development, Video Editing, Mission Development, Hiring, Group Dynamics, Community Outreach, Psychotherapy, Public Speaking, Mental Health, Adolescents, Case Managment, Treatment, Volunteer Management, Social Services, Crisis Intervention, Group Therapy, Youth Development, Family Therapy, Non-profit..., Mental Health Counseling, Program Evaluation, Motivational..., Behavioral Health, CBT, Child Development, Life Transitions, Self-esteem, PowerPoint, Social Media, Curriculum Development, Youth Ministry, Stress Management, Case Management
Education
Fuller Theological Seminary 2005 — 2008
MSMFT, Marriage and Family Therapy
Gonzaga University 1995 — 1999
BA, Business Administration - Accounting
Premera Blue Cross 2006 - Present
Microsoft 2005 - 2006
Tectura 2004 - 2005
Microsoft 2003 - 2004
DCB Software Testing 2002 - 2003
CVS.com 2000 - 2001
Data Dimensions 1997 - 1999
STLabs 1994 - 1996
Skills
Requirements Analysis, Visio, User Acceptance Testing, Software Quality..., Test Automation, SDLC, Quality Assurance, Software Documentation, Quality Center, Waterfall, Test Planning, Agile Methodologies, Disaster Recovery, Microsoft SQL Server, Testing, Test Cases, SQL
Education
North Seattle Community College 1994 — 1996
Computer Information Systems, Computer Programming
Edmonds Community College 1992 — 1993
Associate's degree, Music
Microsoft April 2013 - Present
Microsoft November 2011 - April 2013
Microsoft December 2007 - November 2011
Microsoft January 2006 - December 2007
Harcourt Assessment (now Pearson) April 2005 - January 2006
Kforce Technology Staffing October 2004 - April 2005
Abacus Technology January 2004 - October 2004
Avista Advantage (now Ecova) December 2002 - December 2003
Premera Blue Cross November 1996 - December 2002
Skills
Cloud Computing, Powershell, High Performance..., Windows Server, Enterprise Architecture, Virtualization, Microsoft SQL Server, Microsoft Technologies, Microsoft Exchange, Solution Architecture, IIS, SharePoint, Enterprise Software, Pre-sales, Disaster Recovery, VDI, Operating Systems, Integration, Data Center, Information Technology, Technical Architecture, Cisco Technologies, Windows Azure, Private Cloud, System Deployment
Education
Gonzaga University 1996 — 2000
BS
Premera Blue Cross October 2006 - Present
LifeWise Health Plan of WA October 2006 - Present
American Fidelity Educational Services August 2002 - May 2005
Skills
Health Insurance Sales, Sales Training, Territory Management, Sales Talent Recruiter, Promoting, Health Insurance, Selling Skills, Health Savings Accounts, Healthcare, Sales Force Development, Medicare, Insurance, Sales, Managed Care, Training, Sales Management, Brokers, General Insurance, Employee Benefits, Individual Health..., Long-term Care, Disability Insurance, Management, Recruiting, Life Insurance, Term Life Insurance, Account Management, COBRA, Health Care Reform, Underwriting, Group Medical, Marketing, Customer Service, Strategic Planning, Leadership
Education
Edmonds Community College
Seattle University
Premera Blue Cross August 2010 - Present
Adaptis February 2008 - December 2009
Adaptis July 2001 - February 2008
Adaptis January 2001 - July 2001
Adaptis June 2000 - January 2001
Noridian Government Services January 1998 - January 2000
Aetna/Aetna US Healthcare January 1994 - January 1998
Education
Everett Community College 2010 — 2010
Medical Coding Certificate, Medical Coding
Panama Canal College 1986 — 1989
Associates, Science
Seattle Central Community College
Early Childhood Education
Community Health Plans of Washington November 2009 - Present
Adaptis July 2009 - Present
MRINetwork March 2009 - July 2009
The Regence Group April 2007 - July 2008
Premera Blue Cross September 2005 - March 2007
Premera Blue Cross January 2001 - September 2005
Premera Blue Cross September 1999 - January 2001
Sears & Co. April 1998 - September 1999
Education
Everett Community College 1998 — 1999
Computer Training
High School 1992 — 1994
GED, General Studies
Premera Blue Cross February 2011 - Present
Intelius February 2010 - March 2011
Gene Juarez September 2007 - September 2009
Skills
Call Centers, Management, Coaching, Customer Service, Outlook, Sales, Microsoft Office, Microsoft Excel, Project Management, Copy Editing, Train Employees, Access Database, Microsoft Word, Call Center, Leadership, SharePoint, Account Management, Product Management, Employee Relations, Social Media, Marketing, Visio, Lean Thinking, Process Improvement, Training, Program Management, Team Leadership
Education
Western Governors University 2014 — 2016
Bachelor of Science (B.S.), Business Administration and Management, General
Edmonds Community College 2011 — 2014
In progress, Business Administration and Management, General
Lake Washington Technical College 2009 — 2010
Paralegal, Law studies, 3.8
The Euro Institute of Skincare 2006 — 2007
Esthetician Certification, Skin Care
WASHINGTON HEALTH BENEFIT EXCHANGE December 2014 - Present
Regence BlueCross BlueShield September 2011 - July 2014
Premera Blue Cross January 2000 - September 2011
Skills
Insurance, Risk Management, Business Requirements, Vendor Management, Business Process..., Business Analysis, Program Management, Visio, Change Management, Requirements Gathering, MS Project, Performance Management, Cross-functional Team..., Team Leadership, Quality Assurance, Team Building, Leadership, Strategic Planning, Claim, Team Management, Quality Control, Training, Operations Management, Software Documentation, Process Improvement
Education
Washington Governors University 2014 — 2016
Bachelor's Degree, Bachelors of Science, Business Management
Edmonds Community College
Weyerhaeuser, Sound Transit, and others March 2012 - Present
Premera Blue Cross May 2010 - December 2011
Puget Sound Energy September 2006 - December 2009
Allyis September 2004 - June 2006
Adecco Engineering & Technical September 2002 - September 2004
Network Commerce Inc May 1999 - October 2001
Skills
Microsoft SQL Server, ETL, VSS, IIS, Visual Basic, MySQL, Linux, Data Migration, Oracle, Crystal Reports, Access, TFS, Solaris, VBScript, Web Applications, SQLite, ADO, Microsoft Office, ODBC, Microsoft Exchange, CMS, XML, CSS, SharePoint, HTML, Databases, Visual Studio, C#, .NET
Education
Edmonds Community College 1994 — 1996
Computer Information Systems (CIS), Programming, Databases
Premera Blue Cross September 2011 - Present
Education
Goldey-Beacom College 2009 — 2011
MBA, MARKETING MANAGEMENT
Premera Blue Cross March 2014 - Present
Premera Blue Cross May 2012 - March 2014
Premera Blue Cross 2011 - August 2012
Molina Healthcare 2009 - 2011
Overlake Hospital 2005 - 2009
MVP Health Care 2000 - 2004
Skills
Healthcare, Managed Care, Medicaid, Hospitals, Training, Case Management, Health Insurance, HIPAA, Case Managment, Medicare, Healthcare Management, Utilization Management, Disease Management, Health Policy, Provider Relations, HEDIS, NCQA, HMO, Medicaid Managed Care, Utilization Review, QNXT, Nursing, Delegation management, Discharge Planning, Behavioral Health, Behavioral Interviewing, Lean Management, Lean Operations
Education
Western Governors University
Master of Business Administration (MBA), Health/Health Care Administration/Management
Grantham University
Bachelor of Science in Nursing, Magna Cum Laude
Excelsior College
Associates in Applied Science, Registered Nursing/Registered Nurse, Dean's List
Standard Insurance Company January 2008 - Present
Premera Blue Cross October 1990 - January 2008
Education
Edmonds Community College
Mountlake Terrace High
United Health Group January 2005 - April 2011
Premera Blue Cross October 1979 - November 2004
Education
Everett Community College 1970 — 1972
Associates, English, History, Psychology
Boeing Commercial Airplanes September 2008 - Present
Premera Blue Cross February 2007 - September 2008
ARCO 2000 - 2001
Education
Fuller Theological Seminary 1976 — 1979
Masters of Divinity, Theology
University of Toledo 1969 — 1973
Bachelors of Business Administration, Accounting
University of Washington September 2011 - Present
Health Integrated, Inc. January 2009 - July 2011
McKesson Health Solutions August 2007 - November 2008
Premera Blue Cross 2001 - 2006
Skills
Office Administration, Office Management, Event Planning, Administrative..., Outlook, PowerPoint, Research, Microsoft Office, Microsoft Excel, Calendaring, Microsoft Word, Event Management, Fundraising, Spreadsheets, Confidentiality, Editing, Time Management, Administration, Customer Service
Education
Everett Community College
Benefits Solutions, Inc September 2014 - Present
Western Washington Medical Group Gastroenterology August 2005 - September 2014
Premera Blue Cross September 2002 - March 2004
The Everett Clinic June 1999 - December 2001
Skills
Microsoft Office, Time Management, Data Entry, Communication Skills, Leadership, Office Equipment..., Outlook, Call Centers, Customer Service
Education
Washington State University - College of Business and Economics 2011 — 2014
Management and Operations
Everett Community College 2006 — 2011
Associates in Business, Business
Snohomish High School 1991 — 1994
High School Diploma
Crown Distributing 2006 - 2012
Premera Blue Cross September 1995 - October 2004
Skills
Networking, Network Monitoring Tools, Customer Service, Customer Satisfaction, Electronics, Teaching, Mathematics Education, Computer Proficiency, Computers, Computer Hardware, Firewalls, LAN-WAN, Laptops, Routers, Routing, Software Installation, Switches, Technical Support, Time Management, Troubleshooting, WAN, Windows, Windows 7, Wireless Networking, Network Engineering, VPN
Education
Everett Community College 2012 — 2012
certificate, Electrical/Electronics Maintenance and Repair Technology
University of Northern Colorado 1988 — 1992
Bachelor of Arts (B.A.), Social Sciences
Tollefsen Law October 2010 - Present
Hertog & Coster June 2008 - December 2009
Premera Blue Cross March 2003 - August 2006
Skills
Bankruptcy, Legal Assistance, Courts, Calendaring, Litigation
Education
Edmonds Community College 2004 — 2008
Paralegal Certification, Paralegal studies
Hutsonville High School 1971 — 1975
Boeing Commercial Airplanes August 2012 - March 2014
Boeing September 2011 - August 2012
Amazon December 2007 - April 2011
KPS Health Plans July 2007 - December 2007
Premera Blue Cross April 2004 - July 2007
Skills
HTML5 & CSS, Web Design, InDesign, Illustrator, Photoshop, After Effects, Graphic Design, Book Illustration, SharePoint, PowerPoint, Microsoft Word, Microsoft Excel, Visio, Outlook, Notary, Visual Arts, Fine Art, Access, Administration, Administrative..., Process Scheduler, Management, Administrative...
Education
Lake Washington Technical College 2014 — 2015
Associate’s Degree, MMDP Web Development/Design (Digital Design)
Everett Community College 2002 — 2003
Associate's degree, Accounting
Premera Blue Cross December 2013 - Present
VXI Global Solutions, Inc 2012 - 2012
Premera Blue Cross July 2009 - October 2009
Skills
Hardware Diagnostics, Software Installation, Customer Service, Asset Managment, Dell Workstations, Hardware Installation, Equipment Installation, Network Hardware, Enterprise Software, Technical Support, Troubleshooting, Help Desk Support, Hardware Support, Active Directory, Testing, Software Documentation, Windows 7, Problem Solving, Workstations
Education
Edmonds Community College 2009 — 2011
ATA, Computer and Information Sciences and Support Services, 3.5
Premera Blue Cross December 2013 - Present
Premera Blue Cross August 2011 - December 2013
Premera Blue Cross December 2009 - August 2011
Premera Blue Cross April 2007 - November 2009
Skills
Health Insurance, Claim, Employee Benefits, Disability Insurance, Insurance, Medicare, Underwriting, Managed Care, Brokers, Life Insurance, Claims Management, General Insurance
Education
Edmonds Community College 2003 — 2006
Associate of Arts (AA)
Kamiak High School 1999 — 2003
Self-employed Home Care ProviderCatholic Community ServicesSeptember 2001 - October 2006
Premera Blue Cross November 1998 - April 2000
Skills
Mixed Media, Fine Art, Craft, Sculpture, Painting, Contemporary Art, Art, Drawing
Education
Everett Community College 1995 — 1998
ATA, Business Administration and Management, General
Everett Community College 1995 — 1998
ATA (Associates in Technical Arts), Business Technologies
Self-employed June 2010 - Present
Premera Blue Cross June 2010 - Present
Education
Far Eastern University
COMMUNICATION ARTS, MASS COMM
Premera Blue Cross February 2009 - June 2015
Skills
Management, Customer Service, Process Improvement, Leadership, Project Management, Team Building, Training, Program Management, Vendor Management, Change Management
Education
Embry-Riddle Aeronautical University
Master's degree, Business Administration and Management, General, 3.91
Premera Blue Cross April 2014 - Present
Concur February 2014 - March 2014
Northwest Administrators, Inc June 2012 - December 2013
A&I Benefit Plan Administrators, Inc September 2009 - May 2012
A&I Benefit Plan Administrators, Inc 2009 - 2012
ADP May 2008 - September 2009
Arizona State Retirement System November 2005 - March 2008
Oregon Public Employee Retirement System February 1998 - October 2005
State of Oregon April 1997 - February 1998
Skills
Pension Administration, Application Support..., ADP HRB, ADP Payroll, Claims Auditing, Defined Benefit, Defined Contribution, Employee Training, Statutory Compliances, ERISA, Research, Account Reconciliation, Benefits Administration, Employee Benefits, Employee Recognition, Employee Relations, Permanent Staffing, User Acceptance Testing, Data Mining, Labor Relations, Windows Sharepoint..., Windows 7, Windows 8, Microsoft Office 2007, HRIS, HRIS Database Management, Pensions, Pension Systems, Analysts
Education
Ottawa University-Phoenix 2007 — 2008
Human Resources Management/Personnel Administration, General
George Fox University 2005 — 2006
Human Resources Management/Personnel Administration, General
WPMI, LLC July 2009 - June 2013
Premera Blue Cross April 2006 - June 2009
Skills
Team Management, Project Management, Training/Mentoring, Customer Service, Admirable interpersonal..., Highly detail oriented, Highly motivated..., Admirable..., Leadership
Education
Edmonds Community College 1990 — 1990
Non-degree course, Supervisory Skills
Walla Walla High School 1973 — 1976
Diploma, General Studies
Premera Blue Cross July 2002 - Present
Progressive Insurance July 1995 - July 2002
Skills
Call Centers, Outlook, Customer Service, Training, Data Entry
Education
Edmonds Community College
Associate of Arts (AA), Legal Assistant/Paralegal
Shoreline Community College
Premera Blue Cross July 2014 - January 2015
Premera Blue Cross January 2014 - July 2014
A Pet Care Clinic May 2011 - August 2011
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, Windows, Editing, Outlook, COSMOS, Active Directory, Troubleshooting
Education
Year Up Puget Sound 2013 — 2014
Everett Community College 2012 — 2013
n/a, Running Start
Premera Blue Cross May 2014 - Present
QBE North America January 2014 - May 2014
Seattle Specialty Insurance Services September 2013 - May 2014
Skills
Customer Service, Insurance, Data Entry, Outlook, Property & Casualty...
Education
Everett Community College 2008 — 2011
Associate in Technical Arts (A.T.A.), Business Technology
Broadway Beverage 2008 - Present
LSeattle January 2006 - January 2008
Premera Blue Cross January 2004 - January 2006
Skills
Accurate Data Entry, Customer Retention, Multi-line Phone, Cold Calling Experience, Public Speaking, Hosting Events, DJ, Wedding DJ, Advertising Sales, Social Media Marketing, Nightlife, Nightclub, Sales, Promotions, Marketing, 10 Key, Microsoft Office, Office Management, Retail Sales, Inventory Management, Wholesale Purchasing, Financial Accounting, Project Management, Project Coordination, Master of presentations, Event Planning, Event Photography, Event Producing, Strategic Consulting, Korean, Bilingual, Always Punctual, Production Efficiency, Direct Store Delivery, Customer Service, Customer Acquisition, Long-term Customer..., Customer Support, Critical Thinking, Social Media, Digital Media, Healthcare Industry, Medical Terminology
Education
Edmonds Community College 2002 — 2004
Associate of Arts (AA), Business Administration and Management, General