Experience
Enoble Business Capital  December 2013 - Present
Consultant  November 2012 - December 2013
ServiceMaster   April 2010 - November 2012
ServiceMaster   September 2006 - April 2010
American Home Shield  September 2004 - September 2006
Lifestyle Ventures, LLC   May 2002 - September 2004

Skills
Corporate Communications, Marketing Communications, Strategic Communications, Public Relations, Issues Management, Crisis Communications, Internal Communications, Community Relations, Government Relations, Investor Relations, Speech Writing, Press Releases, Community Development, Event Management, Publicity, Newsletters, Communication Training, Event Planning, Media Relations, Email Marketing, Social Media Marketing, Copywriting, Marketing, Strategic Planning, Social Media, Corporate Social..., Integrated Marketing, Brand Development, Business Strategy, Leadership, Social Networking, Online Marketing, Direct Marketing, B2B Marketing, Digital Marketing, Advertising, Brand Management, Marketing Strategy, Online Advertising, Media Planning, Digital Strategy, Marketing Management

Education
The University of Memphis   2002 — 2004
Master of Business Administration, Marketing, 3.85

The University of Memphis
Bachelor of Business Administration, Marketing Management

Experience
GoAnalytix   2009 - Present
CBERT (Chicago Booth Entrepreneurial Roundtable-Downtown)   2012 - Present
University of Chicago Booth School of Business  2006 - 2009
The University of Chicago, Biological Sciences Division   2003 - 2006
ServiceMaster   2002 - 2003
Braun Consulting  2000 - 2002
Montgomery Ward, LLC (GE Company)   1998 - 2000
Mack and Parker, Inc.   1996 - 1998

Skills
Product Management, Project Management, Strategy, Business Strategy, Strategic Planning, Management Consulting, CRM, Management, Leadership, Analytics, Business Intelligence, Financial Modeling, Analysis, New Business Development, Business Planning, Financial Analysis, Business Process..., Business Process Design, Process Improvement, Data Analysis, Strategic Consulting, Pricing, Performance Improvement, Market Analysis, Budgets, Consulting, Critical Thinking, Forecasting, Database Design, Benchmarking, Vendor Management, Process Engineering, Strategic Financial..., Managerial Finance, Business Objects, Contract Negotiation, P&L, Strategic Management, Strategy Development, Strategic Analysis, Financial Management, Business Integration, Business Design, Business Innovation, Cost Reduction, Business Management, Building Customer..., Contract Negotiations, Critical Thinking and..., Interviewing

Education
The University of Chicago - Booth School of Business
MBA (Master of Business Administration), Strategic Management, Finance, Entrepreneurship; Minor: Marketing

University of Evansville
BSc (Bachelor of Science), Marketing, Finance

Experience
Service Companies   July 2014 - Present
Alta Resources  February 2013 - July 2014
Convergys  August 2008 - January 2013
ServiceMaster   September 2000 - October 2007
IBM Global Services  May 1996 - August 2000
Ameritech  December 1988 - April 1996

Skills
IT Strategy, ERP, Outsourcing, Vendor Management, Strategy, IT Service Management, Process Improvement, Enterprise Software, Telecommunications, Six Sigma, Leadership, Information Technology, IT Management, Business Intelligence, Enterprise Architecture, Business Process..., Business Process, Integration, E-commerce, Management, Program Management, Business Analysis, Cross-functional Team..., Cloud Computing, SaaS, Security, CRM, Project Portfolio..., SDLC

Education
The University of Chicago Booth School of Business   1981 — 1984
MBA, Finance

Wheaton College   1976 — 1979
BA, Economics, Math

Experience
Tank Design  August 2013 - Present
Life Line Screening  June 2011 - October 2013
ServiceMaster   December 2009 - June 2012
Alliance Health Networks  June 2006 - December 2009
FranklinCovey  2004 - 2006
International Paper  2000 - 2004
FedEx  1999 - 1999
FedEx  1998 - 1999
Archer/Malmo  1997 - 1998

Skills
E-commerce, P&L Responsibility, Business Strategy, Marketing, Public Relations, Futurist, Lead Generation, Strategic Planning, Leadership, Marketing Strategy, Digital Marketing, Strategy, PPC, B2B, Start-ups, Competitive Analysis, Digital Strategy, Social Networking, Business Development, New Business Development, Management, Product Management, Interactive Marketing, Online Marketing, Project Management, Email Marketing, Online Advertising, Direct Marketing, SEM, Analytics, SEO, Web Analytics, Integrated Marketing, Social Media Marketing, Business Planning, Affiliate Marketing, Strategic Partnerships, Customer Acquisition, Multi-channel Marketing, Web Marketing, Google Adwords, Mobile Marketing

Education
The University of Memphis   1996 — 1997
MA

The University of Memphis   1990 — 1995
BA

Experience
GrowCap   February 2015 - Present
ePaymentAmerica  May 2012 - February 2015
ServiceMaster   January 2011 - August 2011
Regions Financial Corporation  April 2008 - April 2010
M&F Bank  October 2004 - April 2008
AmSouth Bank  February 2003 - November 2004
SMALL BUSINESS LOAN SOURCE, INC   February 2002 - February 2003
ZIONS SMALL BUSINESS FINANCE   May 2000 - February 2002
INSOUTH Bank  November 1998 - May 2000
National Bank of Commerce  March 1988 - November 1998

Skills
Credit, Banking, Commercial Lending, Loans, Risk Management, Management, Portfolio Management, New Business Development, Commercial Banking, Leadership, Sales, Relationship Management, Credit Analysis, Financial Analysis, Sales Management, Underwriting, Sales Presentations, Small Business Lending, CRM, Corporate Finance, Team Management, Financial Regulation, Credit Risk, Financial Institutions, Sales Process, Coaching, Strategic Partnerships, Contract Management, Contract Negotiation, Core Banking, Third Parties, Key Account Management, Partner Relationship..., Relationship Marketing, Campaign Management, Commercial Finance, Partner Management, Documentations, Contract Negotiations, Legal Documentation, CRM software, Merchant Acquiring, Enterprise Risk..., Chargebacks, Operational Risk, Operational Efficiency, Payment Card Processing, Mobile Payments, Credit Card Transaction..., Payment Industry

Education
Barret School of Banking at Christian Brothers University   1992 — 1994
Banking and Finance

The University of Memphis   1986 — 1989
Finance

Experience
ServiceMaster   February 2009 - Present
TruGreen  February 2009 - Present

Education
Texas Woman's University
Bachelor's degree, health studies - minor in sociology, 3.8

Experience
ServiceMaster   May 2014 - Present
The University of Memphis  September 2013 - May 2014
New Direction Christian Church  September 2009 - July 2011
New Direction Christian Church  June 2009 - August 2009

Skills
Video, Broadcast, Microsoft Office, Troubleshooting, Information Technology, Marketing, Mac, Creative Direction, Editing, Marketing Strategy, OS X, Photoshop, Microsoft Word, Social Networking, Product Marketing, Leadership, PowerPoint, Multimedia, Team Leadership, Lighting, Windows, Public Relations, WordPress, Videography, Event Planning, Public Speaking, Customer Service

Education
The University of Memphis   2009 — 2014
Bachelor's Degree, Information Technology

The University of Memphis
Information Technology

Experience
EZCORP  August 2014 - Present
ServiceMaster   March 2012 - May 2014
ServiceMaster   September 2010 - March 2012
Hilton Hotels Corporation  July 2008 - September 2010
The Commercial Appeal  November 2004 - July 2008
The Commercial Appeal  August 2000 - November 2004

Skills
Direct Marketing, Database Marketing, Analytics, Email Marketing, Advertising, Social Media, Marketing, Competitive Analysis, Access, Data Analysis, Online Advertising, Leadership, Management, Sales Analysis, Marketing Research, CRM, Sales, Marketing Strategy, Direct Mail, Account Management, Social Media Marketing, Project Management

Education
The University of Georgia   2013 — 2014
Certificate of Market Research

The University of Memphis
Bachelors, Mathematics/Statistics

Experience
Acosta Sales & Marketing  December 2014 - Present
ServiceMaster   December 2012 - October 2014
Procter & Gamble  2006 - October 2012
Procter & Gamble  2004 - 2006
Procter & Gamble  2002 - 2004
Procter & Gamble  1998 - 2002

Skills
Cross-functional Team..., Forecasting, Sales Operations, Sales Management, Sales Presentations, Personnel Management, Training, Team Building, Team Leadership, Team-oriented, Team Management, Problem Solving, Strategic Planning, PowerPoint, Sales Execution, Operational Execution, Flawless Execution, Microsoft Excel, Operating Budgets, Controlling Budgets, Employee Recognition, College Recruiting, Student Recruiting, Mock Interviews, Interview Preparation, Interviewing Skills, Report Writing, Leadership Development, Youth Leadership, Management, Categorization, Market Planning, Key Account Management, Shopper Marketing, Marketing Strategy, Sales, New Business Development, IRI, Budgets, Leadership, Pricing Strategy, Organizational..., Nielsen, Sales Process, P&L Management, Key Account Development, Trade Marketing, Customer Insight, Income Statement, Competitive Analysis

Education
The University of Memphis   1975 — 1979
BS, Secondary Education

Experience
American Home Shield / A ServiceMaster Company   April 2015 - Present
ServiceMaster   May 2012 - Present

Skills
Human Resources, Talent Acquisition, Employee Relations, Recruiting, Onboarding, Talent Management, Employee Engagement, Performance Management, Building Relationships, Temporary Placement, Applicant Tracking..., College Recruiting, Hiring, Staffing Services, Temporary Staffing, Interviews, Team Building, Technical Recruiting, Internet Recruiting, Sourcing, Time Management, Team Leadership, Team-oriented, Client Rapport, Employee Management, New Hire Orientations, Coaching, Associate Development, Leadership Development, Succession Planning, HRIS, Employee Benefits, FMLA, Career Development, Process Improvement, Change Management, Conflict Resolution

Education
The University of Memphis   2002 — 2006
Bachelor, Sport Management

Bolton High School

Experience
ServiceMaster   April 2015 - Present
ServiceMaster   June 2013 - Present
ServiceMaster   September 2011 - June 2013
ServiceMaster   August 2011 - September 2011
ServiceMaster   May 2011 - August 2011
Baptist Memorial Health Care  May 2010 - May 2011
University of Memphis  January 2009 - May 2011
PRSA Memphis Chapter   2010 - 2011

Skills
Public Relations, Social Media, Corporate Communications, Internal Communications, Press Releases, Crisis Communications, Strategic Communications, Media Relations, Speech Writing, Social Media Marketing, Publicity, Event Planning, Newsletters, Marketing Communications, Social Networking, Blogging, Interviews, Community Development, Facebook, Marketing, Feature Articles, Creative Direction, Copy Editing, Journalism, Leadership, Copywriting, InDesign, Media Pitches, Media List Building, Press Release Drafting, Pitching Media, Online Media Relations, Executive..., Consumer Media Relations, Event Management, Editing, Brand Awareness, Management, Integrated Marketing, Communication Training, Email Marketing, Message Development, Brand Management, Advertising

Education
The University of Memphis   2008 — 2011
Journalism, Public Relations

Experience
Centric Consulting  January 2015 - Present
Tata Consultancy Services  February 2014 - January 2015
En Pointe Technologies  August 2013 - February 2014
En Pointe Technologies  January 2013 - February 2014
The HCI Group  August 2012 - January 2013
UT Medical Group  October 2011 - August 2012
Mimeo.com  December 2004 - October 2011
ServiceMaster   August 1998 - December 2004
Ethridge and Associates   May 1997 - July 1998

Skills
Active Directory, SharePoint, Windows Server 2003, Windows Server 2008, Operating Systems, MOSS 2007, WSS 3.0, Windows 7, Windows Server, SQL Server, Servers, VMware, Windows, Data Center, Server Architecture, IIS, Disaster Recovery, Deployment, SQL, Architecture, Troubleshooting, XP, Databases, Virtualization, IT Management, System Administration, Business Intelligence, DNS, Database Administration, PMP, CAPM, MCSE, SCCM, SharePoint Designer, InfoPath Forms, STSADM, SP2010, Custom Web Parts, FBA, Web Parts, CAML, Microsoft Office..., Microsoft SQL Server, Enterprise Software, InfoPath, Microsoft Certified..., Cloud Computing, SCOM, Powershell, ITIL

Education
The University of Memphis   1996 — 1998
None

Experience
Evolve Bank and Trust  April 2011 - Present
Self-Employed  January 2008 - April 2011
ARS LLC - ServiceMaster   March 2003 - October 2007
ServiceMaster   January 2000 - March 2003
Adams Mark Hotels  February 1997 - January 2000
FedEx  February 1993 - October 1996
Baptist Memorial Hospital  February 1988 - February 1993

Skills
Mentoring, Strategic Planning, Six Sigma, Critical Thinking, Employee Relations, Human Resources, Benefits Administration, Employee Benefits, Benefits Negotiation, Benefits Design, Recruiting, Deferred Compensation, HRIS, Analytical Skills, Budgets, Talent Management, Personnel Management, Management, Training, Team Building, Sales, Leadership, Payroll, Hiring, Process Improvement, Coaching

Education
The University of Memphis   1982 — 1987
BBA, Management

Harding Academy of Memphis   1979 — 1982
High School

Experience
PeopleCap Advisors, LLC   January 2012 - Present
ServiceMaster   August 2010 - October 2011
FedEx  March 1997 - August 2011

Skills
Strategy Development, Project Implementation, Human Relations, Decision Making Skills, Team Alignment, Collaborative Working, Collaborative..., Strategy, Business Alignment, People Skills, Deferred Compensation, Talent Management, Human Resources, Employee Benefits, Workforce Planning, Succession Planning, Employment Law, Benefits Administration, Change Management, Performance Management, Organizational..., FMLA, Job Analysis, Personnel Management, Employee Engagement, Job Evaluation, HRIS, Organizational Design, Labor Relations, Executive Pay, Employee Relations, Talent Acquisition, Leadership Development, Career Development, Organizational...

Education
The University of Memphis   2005 — 2007
Executive MBA

Rhodes College   1987 — 1991
BA, Psychology

Experience
TruGreen Corporate HQ   July 2014 - Present
Roxul USA, Inc.   September 2013 - July 2014
International Paper  October 2011 - September 2013
ServiceMaster   March 2009 - October 2011
Digerati Search   October 2005 - March 2009
InteliStaf Healthcare  September 2003 - August 2005
Comforce  2000 - 2003

Skills
Recruiting, Human Resources, Talent Management, Sourcing, Talent Acquisition, Technical Recruiting, Employee Relations, Cold Calling, Strategic Sourcing, Vendor Management, Account Management, HRIS, Performance Management, Succession Planning, Organizational..., Team Building, Leadership, Start-ups, Sales, Training, Interviews, Personnel Management, New Business Development, Marketing, Management, Strategy, Temporary Placement, Hiring, Onboarding, Applicant Tracking..., College Recruiting, Workforce Planning, Executive Search, Networking, Employee Benefits, Internet Recruiting, Employee Training, Contract Recruitment, Screening Resumes, New Hire Orientations, Screening, Employee Engagement, Deferred Compensation, Benefits Negotiation, Benefits Administration, Taleo, Permanent Placement, Employer Branding, HR Policies, Job Descriptions

Education
The University of Memphis
Business Administration and Management, General

Experience
State of Wisconsin  October 2006 - April 2013
ServiceMaster   June 2002 - June 2006

Skills
Government, Local Government, Public Administration, ITIL, Project Planning, Project Implementation, Project Coordination, Project Execution, Facilitators, Employee Training, Non-profit..., adult edu, Project Management, PMO, Software Documentation, SDLC, Facilitation, PMP, IT Management

Education
The University of Memphis
Bachelor's degree, Business and Organizational Culture

Experience
Sedgwick  February 2012 - Present
A&E Specialties LLC   June 2003 - Present
ServiceMaster   October 2005 - October 2011
RDJ Specialties  May 2002 - June 2004

Skills
B2B, Customer Service, Team Building, Account Management, Customer Retention

Education
The University of Memphis   2003 — 2008
BBA, Marketing Management

Experience
S4Carlisle Publishing Services  2009 - Present
Robert Morris University Illinois  2005 - 2009
US Courts  2000 - 2002
Gozdecki Del Giudice   1986 - 2000
Self-employed  1969 - 1986
ServiceMaster   1979 - 1983

Skills
Editing, Public Speaking, Nonprofits, Proofreading, Research, Writing, Copy Editing, Social Networking, Microsoft Excel, Content Management

Education
The John Marshall Law School   1982 — 1986
J.D.

Experience
Foodbuy, LLC  July 2004 - Present
Compass Group North America  2004 - 2010
ServiceMaster   June 1988 - June 2004

Skills
Marketing, Chef, Supply Chain, Inventory Management, Management, Food Service, Income Statement, Culinary Skills, Food, Menu Development, Restaurants, Leadership, Team Building, Account Management

Education
The Culinary Institute of America   1986 — 1987
AOS, Culinary Arts

University of Cape Town   1975 — 1977
BA, English. Law

Experience
Foundation of Wesley Woods   January 2014 - Present
Georgia CIO Leadership Association (GCLA)   September 2012 - January 2014
Girl Scouts of Greater Atlanta, Inc.   March 2010 - August 2011
Girl Scouts Heart of the South  May 2008 - July 2009
ServiceMaster   January 2004 - April 2007
Terminix International  November 1999 - December 2003
ServiceMaster Consumer Services   September 1996 - November 1999
AT&T  December 1981 - April 1997

Skills
Customer Service, Strategic Planning, Account Management, Project Planning, Shared Services, Leadership, Start-ups, Program Management, Customer Satisfaction, Nonprofits, Strategic Leadership, Leading..., Strategy Execution, Youth Mentoring, Relationship Management, Fundraising, Volunteer Management, Board Development, Non-profit Board..., Non-profit Consulting, Non-profit Leadership, Outcome Management, Outcome focused, Strategy, Staff Development, Management, Program Development, Outsourcing, Recruiting, Public Speaking, Team Building, Competitive Analysis, Sales

Education
The University of Memphis   1977 — 1981
BBA, Marketing

Six Sigma   2007 — 2007
Green Belt, Six Sigma

Experience
Independent Contractor  December 2010 - Present
Hotel Managment of New Orleans   January 2008 - January 2009
Memphis Convention and Visitors Bureau  September 2007 - December 2008
Hilton Hotels Corporation  February 2001 - December 2006
ServiceMaster   September 1999 - February 2001
Wilson Hotel Management Company   July 1998 - September 1999

Skills
Marketing Strategy, Website Development, Email Marketing, Online Marketing, Marketing Management, Marketing, Copywriting, Project Management, SEO, SEM, Social Networking, Corporate Communications, Graphic Design, Trade Shows

Education
The University of Memphis
Bachelor of Arts, English

Experience
ServiceMaster   February 2013 - Present
Southern Growth Studio  May 2012 - January 2013
Nidus Investment Partners   March 2010 - August 2010
Lunar Productions   September 2008 - July 2009
MDA FEDERAL   December 2005 - August 2008

Skills
Competitive Analysis, Marketing Strategy, Data Analysis, Marketing, Geography, Financial Modeling, Market Research, Business Strategy, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, SPSS, Analytics, ArcGIS

Education
Washington University in St. Louis - Olin Business School   2009 — 2011
MBA, Business

The George Washington University   2001 — 2005
BA, International Affairs

Experience
ServiceMaster   May 2013 - Present
ServiceMaster   April 2012 - May 2013
Gould's Day Spa and Salon   2007 - 2010
ServiceMaster - American Home Shield   2002 - 2005

Skills
PowerPoint, MS Project, Microsoft Office, Excel, Word, Visio, Analytical Abilities, Team Motivator, Time Management, Microsoft Excel, Training, Leadership, Analytical Skills, Access, Visual Basic, Business Analysis, Microsoft Word, Windows, Netbackup

Education
The University of Memphis
Bachelors of Business Administration, Management Information Systems

Experience
ServiceMaster   September 2012 - February 2014
ServiceMaster   January 2009 - September 2012
ServiceMaster Clean  September 2007 - December 2008
ServiceMaster Clean  January 2007 - August 2007
TaylorWorks   August 2006 - January 2007
University of Central Florida  June 2006 - August 2006
NetKnowledge Associates, Inc.   July 2002 - December 2005
Victory Consulting   July 1997 - July 2002
Eagle Systems Technology, Inc.   March 1994 - July 1997
Shelby Systems  1990 - 1994

Skills
Business Analysis, Technology..., End User Training, Project Management, IT Administration, Information Technology, Visio, Software Documentation, Quality Assurance, Requirements Analysis, SDLC, Vendor Management, IT Management, Process Improvement, Management, Databases, Cross-functional Team..., Analysis, Integration, Business Process, XML, Project Planning, Disaster Recovery, Software Development

Education
The University of Memphis   1986 — 1990
B.S.

Briarcrest High School   1982 — 1986

Experience
ServiceMaster   December 2014 - July 2015
Baptist Memorial Health Care  May 2008 - September 2014
Baptist Memorial Health Care  January 2001 - May 2008
Baptist Memorial Health Care  October 1999 - January 2001
Baptist Memorial Health Care  October 1996 - October 1999
Baptist Memorial Health Care  March 1995 - October 1996
Jefferson-Pilot Data Services   June 1992 - March 1995
Piggly Wiggly Memphis, Inc.   March 1989 - June 1992

Skills
IT Strategy, IT Management, Security, Vendor Management, Troubleshooting, Enterprise Architecture, Information Technology, Integration, Vendor Relationships, Disaster Recovery, Data Center, Cloud Computing, VMware, Virtualization, Active Directory, Citrix, SharePoint, IT Service Management, Servers, VMware Infrastructure, VMware ESX, Windows Server, DNS, System Administration, VPN, DHCP, Networking, Software Documentation, Help Desk Support, Windows, Technical Support, ITIL, System Deployment, Storage Area Networks, Operating Systems, Network Administration, Network Architecture, Windows 7, Microsoft Exchange, Network Security, IT Operations, Visio, Storage, Computer Security, Cisco Technologies, Firewalls, TCP/IP, Enterprise Software, SAN, Business Strategy

Education
The University of Memphis   1984 — 1989
B.S., Computer Science

Glenmore Academy   1977 — 1984

Experience
LynnCo-SCS   May 2008 - Present
LynnCo Supply Chain Solutions  May 2008 - Present
Lost and Found, Inc.   2015 - 2015
Citicorp  September 2005 - May 2008
CitiCorp Trust Bank  2005 - 2008
ServiceMaster   1997 - 1999
Waring Cox   1994 - 1996

Skills
Transportation, Leadership, Logistics, Process Improvement, Business Development, Management, Negotiation, Sales, Project Planning, Marketing, Customer Service, Microsoft Excel, Contract Negotiation, Microsoft Office, Project Management, New Business Development, Vendor Management, Payroll, Account Management, Outlook, Research, Employee Relations, Supply Chain, Teamwork, Inventory Management, Operations Management, Team Building, Purchasing, Customer Satisfaction, Analysis, Budgets, Strategic Planning, Forecasting, Logistics Management

Education
The University of Memphis   1995 — 1997
Law

State Tech at Memphis   1995 — 1996

Experience
Gulf States Toyota  July 2014 - Present
MK Career Consulting   January 2014 - Present
Memorial Hermann Health System  June 2011 - July 2014
ServiceMaster   June 2009 - June 2011
Aerotek  February 2007 - February 2009

Skills
Healthcare, Call Center, Oil/Gas, Scientific, Public Speaking, Social Networking, Presentations, Career Development, Sourcing, Recruiting, Management, Applicant Tracking..., Human Resources, Temporary Placement, Talent Acquisition, Leadership, Customer Service, Call Centers, Interviews, Performance Management, Talent Management, Employee Relations, Screening, Organizational..., Onboarding, Networking, College Recruiting, Customer Retention, Training, Technical Recruiting, Staff Development, Internet Recruiting

Education
Tennessee State University   2001 — 2005
Bachelor of Science, Chemistry

East High School   1996 — 2001
Allied Health, Medical

Experience
Compass Group North America  October 2012 - Present
Compass Group North America  2004 - 2013
Compass Group NAD  July 2004 - September 2012
Aramark - ServiceMaster Management Services   June 1988 - June 2004
Servicemaster   1988 - 2001
ServiceMaster   1988 - 1991
Adventure Promotions Inc   1983 - 1986

Skills
Culinary Skills, Food Service, Menu Development, Sanitation, Recipes, Catering, Cuisine, Food, Food & Beverage, Food Safety, Cooking, Restaurants, Menu Costing, Gourmet, Recipe Testing, Culinary Management, Sauces, Fine Dining, Chef, Food Preparation, Pastry, Menu Engineering, Food Quality, Food Cost Analysis, Food Cost Management, ServSafe, Labor Control, Restaurant Management, Banquets, HACCP, Food Service Operations, Multi-unit, P&L, Food Industry, Wine, Hiring

Education
The Culinary Institute of America   1986 — 1987
AOS, Culinary Arts

University of Cape Town   1975 — 1977
BA, English, Law

Experience
ServiceMaster   August 2007 - Present
ServiceMaster   May 1999 - May 2006

Skills
Payroll

Education
Tennessee State University
Bachelor’s Degree, Psychology

Experience
Law Offices of Monypeny & Associates, P.C.   October 2014 - Present
United States Court of Appeals for the Sixth Circuit  January 2015 - April 2015
University of Memphis  August 2011 - January 2015
Farris Bobango  July 2014 - August 2014
FedEx Services  January 2014 - June 2014
ServiceMaster   May 2012 - August 2012
Fogelman College of Business, University of Memphis  August 2011 - May 2012
University of Memphis  April 2011 - May 2012
The University of Memphis College Republicans   January 2010 - December 2011
TN College Republicans   April 2010 - April 2011

Skills
Legal Issues, Legal Documents, Accounting, Political Consulting, Political Campaigns, Public Speaking, Commercials, Leadership, Aviation, Organization, Recruiting, Tax, Intercollegiate..., Microsoft Office, Microsoft Excel, Athletic Administration, Marketing Strategy, Marketing, Strategic Consulting, Consulting, Athletic Performance, Business Development, Team Leadership, Higher Education..., PowerPoint, Policy, Politics, Higher Education, Fundraising, Research, Public Relations, Strategy, Data Analysis, Leadership Development, Community Outreach, Access, Event Planning, Nonprofits, Budgets, Social Media, Analysis, Government, Social Networking, Teamwork, Critical Thinking, Student Development, Outlook, Facebook, Editing, Microsoft Word

Education
The University of Memphis—Cecil C. Humphreys School of Law   2012 — 2015
Doctor of Law (J.D.), Tax Law/Taxation

The University of Memphis   2013 — 2015
Master of Business Administration (MBA), Law, 4.0 / 4.0 GPA

The University of Memphis   2011 — 2012
Master of Science (M.S.), Accounting

The University of Memphis   2008 — 2011
Bachelor of business Administration, Accounting/Pre-Law

Vanderbilt University-Owen Graduate School of Management   2010 — 2010
Accelerator

Experience
United States Environmental Services (USES)   March 2013 - December 2014
Republic Services Inc  2009 - September 2012
Republic Services Inc  2007 - 2009
Republic Services Inc  2005 - November 2007
Republic Services  November 2003 - 2005
Rollins Corporation-Orkin Division   November 2001 - October 2003
Cintas-The Uniform Company   November 1996 - November 2001
Lowry Marketing   January 1991 - November 1996
ServiceMaster   August 1982 - January 1991

Skills
Profitable Growth, Change Management, Sales Management, Profit Maximization, Increased Profitability, Forecasting, Customer Satisfaction, People Development, People Skills, Leadership, Cross-functional Team..., Operations Management, Risk Management, Public Speaking, Tactical Sales Planning, Turn Around Management, Solid Waste, Recycling, Waste Management, Environmental..., Environmental Compliance, Customer Experience, Waste, Market Planning, Organization, Negotiation, Team Building, Strategy, Leadership Development, Mentoring, Strategic Planning, Customer Retention, Coaching, Business Strategy, Environmental Services, Business Planning, Waste Reduction, Process Improvement, Sales, Disposal, Sales Operations, Contract Negotiation, Remediation, Waste to Energy, Management, Sales Process, Income Statement, Analysis, P&L Management, RCRA

Education
The University of Memphis   1980 — 1982

Glenmore Academy-Memphis, TN

Experience
Nike  May 2015 - Present
ServiceMaster   December 2012 - January 2015
U.S. Cellular   2011 - 2012
e4TN  2009 - 2011
Tennessee Valley Public Power Association   2009 - 2009
Memphis Academy of Health Sciences  2004 - 2008

Skills
Needs Analysis, ADDIE, Instructor-led Training, Project Management, Instructional Design, Articulate Studio, Microsoft Office, Dreamweaver, Macromedia Fireworks, Audacity, Camtasia, SnagIt, Raptivity, Open Office, WebEx, NetMeeting, Macromedia Flash 8, Web 2.0, Articulate Storyline, E-Learning, Adult Learning Theory, ILT, Articulate Suite, Job Aids, Training Needs Analysis, Blended Learning, Performance Consulting, Learning Management..., Classroom

Education
The University of Memphis   2005 — 2008
Master of Science (MS), Instructional Design and Technology

The University of Memphis   1996 — 2002
Bachelor of Science (BS), Human Development and Learning

Experience
Hewlett-Packard  April 2013 - Present
TAPFIN Process Solutions (ManpowerGroup)   April 2008 - April 2013
ServiceMaster   2006 - 2008
Lowe's  2004 - 2006
Foley's (now Macy's)   1996 - 2004
TexasBanc Savings and Lakeside Insurance Agency   1986 - 1994

Skills
Employee Relations, Talent Acquisition, Recruiting, Management, Applicant Tracking..., Screening Resumes, Onboarding, Communication Skills, People Skills, Change Management, Manufacturing, Sales Management, Account Management, Operations Management, Operating Budgets, Revenue, Documentations, Staffing Services, Permanent Placement, Business Development, Training, Contract Recruitment, Leadership, Temporary Placement, Internet Recruiting, Human Resources, Strategic Sourcing, Temporary Staffing, Executive Search, Interviews, College Recruiting, Benefits Negotiation, Hiring, RPO, Recruitment Advertising, Screening, Staff Augmentation, Strategy, Taleo, Talent Management, Job Fairs, Industrial Sector, Cold Calling, Employer Branding, Workforce Planning, IT Recruitment, New Hire Orientations, Vendor Management, Resume Writing, Corporate Recruiting

Education
The American College   1989 — 1992
Diploma of Life Insurance Marketing, Individual & Business Underwriting

ISO 9001:2008 International Standard
Certificate, Principles, Standards and Structure

Six Sigma- Yellow Belt Certified - ServiceMaster Inc.   2006 — 2006
Six Sigma- Yellow Belt, Certified

Experience
ServiceMaster   February 2008 - June 2009
Black Box Network Services  June 2005 - June 2006
AT&T  February 2001 - March 2003
MetLife  January 1999 - January 2001
IBM  August 1995 - January 1999
United States Air Force  November 1985 - June 1991

Skills
Avaya Communication..., Avaya Site..., Avaya, G3R, S8700, CentreVu, CenterVu Supervisor, audix, Contact Centers, Call Centers, ACD, EAS, Vectoring, Troubleshooting, Verint, Dictaphone, Prolog, NICE Call Recording, Unity, Microsoft Word, Microsoft Excel, Visio, PowerPoint, Access, Microsoft Publisher, MS-DOS, Unix, Vantive, Outlook, Lotus Notes, Avaya Technologies, Telecommunications, Technical Support, Cisco Call Manager

Education
AT&T GBCS
PBX Administration

AT&T GBCS
PBX Administration

Lucent Technologies
PBX Administration

Tennessee Technology Center at Nashville
Computer Information Systems

University of Maryland
General Studies

Community College Air Force
Electronic Systems Technology

USAF
Secure Telecommunications Systems Maintenance

USAF
Telecommunications Systems Maintenance

Experience
Aeon LLC   June 2014 - Present
Endeavor Air  September 2012 - June 2014
Pinnacle Airlines, Inc.   May 2011 - September 2012
Mesa Airlines  2007 - 2011
Bowne  2010 - 2010
Event Solutions  2008 - 2009
Mesa Airlines  2006 - 2007
Mesa Airlines  2005 - 2006
The Commercial Appeal  2003 - 2005
ServiceMaster   2002 - 2003

Skills
Copywriting, Marketing, Editing, Advertising, Marketing Research, Microsoft Office, Customer Service, Press Releases, Sales, Technical Writing, Training, Management, PowerPoint, Budgets, Microsoft Word, Public Relations, Research, Social Media

Education
The University of Memphis   1995 — 2000
Bachelor's, Marketing Management

University of California, Los Angeles   2007 — 2010
Public Relations, Advertising, and Applied Communication

Experience
Deloitte  September 2014 - Present
ServiceMaster   May 2012 - August 2012
UCW Glass Repair LLC   May 2009 - August 2011
Siemens  May 2011 - July 2011

Skills
Microsoft Excel, PowerPoint, Outlook, 1010data, Market Research, Regression Analysis, Net Promoter Score, Product Development, Sales Management, Business Strategy

Education
The University of Texas at Austin   2013 — 2014
Master's Degree, Accounting

Vanderbilt University   2009 — 2013
Bachelor of Arts, Economics, Financial Economics, Corporate Strategy

The London School of Economics and Political Science (LSE)   2011 — 2011
Economics

Jesuit College Preparatory High School   2006 — 2009

Experience
International Paper  March 2015 - Present
International Paper  May 2012 - March 2015
International Paper  March 2009 - May 2012
Smith & Nephew  August 2008 - November 2008
Morgan Keegan  July 2007 - August 2008
ServiceMaster   August 2006 - July 2007
Swanson Services  January 2004 - July 2006
Terminix  October 2003 - June 2004

Skills
SharePoint, Active Directory, Windows 7, Windows Server, BMC Remedy, Blackberry Enterprise..., DHCP, IIS, DNS management, Server Administration, Windows XP Pro, Outlook, AS400 Administration, Unisys Mainframe, Unix, TCP/IP, Symantec Endpoint..., RDP, Lotus Notes, Citrix Metaframe, Microsoft CRM, LAN-WAN, SMS, DocAve, Apache, SAP, Weblogic Administration, Business Objects

Education
The University of Memphis   2000 — 2003
Associate of Science (AS), Computer Programming

Experience
Cigna  December 2014 - Present
Sedgwick  May 2014 - December 2014
Sedgwick  June 2012 - May 2014
First Horizon National Corporation  July 2011 - June 2012
First Horizon National Corporation  March 2010 - July 2011
Accredo Health  May 2009 - March 2010
ServiceMaster   June 2005 - April 2009
Accredo Health, Inc.   February 2002 - June 2005

Skills
Software Quality..., Software Training, Technical Writing, Salesforce.com, BPM Tools, SDLC, Quality Management, Hands-on Training, Team Leadership, Process Improvement, Quality Assurance, Quality Center, Program Management, Testing, Pegasystems PRPC, Technical Support, HP Quality Center, Business Analysis, Integration, Management, Requirements Analysis, Software Documentation, Software Project..., Vendor Management

Education
The University of Memphis   1992 — 2000
Communications & Technical Writing

Wesleyan College   1991 — 1992
Communications

Experience
ServiceMaster   Marketing Manager, Internet Lead GenARS/Rescue Rooter2000 - 2006

Skills
Marketing Strategy, Lead Generation, Digital Marketing, Direct Marketing, Web Marketing, Account Management, Marketing, New Business Development, Process Improvement, SEM, Online Advertising, Customer Acquisition, Social Media Marketing, Online Marketing, Email Marketing, Strategic Planning, Team Building, Management, Microsoft Excel, Integrated Marketing, Customer Service, Sales Management, Web Analytics, Team Leadership, Analytics, Sales

Education
The University of Memphis   1986 — 1990

Experience
ServiceMaster   April 2012 - Present
Intergraph  January 2011 - March 2012
Intergraph  May 2009 - January 2011
Deloitte  January 2008 - March 2009
Shippers Transport   May 2007 - December 2007
Automated License Systems  May 2005 - April 2007
TechSkills  October 2000 - May 2005
New Horizons Computer Learning Centers  1998 - 2000

Skills
MS Project, PMO, Program Management, Business Process..., Problem Solving, Active Directory, Change Management, Microsoft Office, Customer Relations, Quality Assurance, SQL Server, Process Improvement, Continuous Improvement, Microsoft SQL Server, Customer Service, Training, Software Implementation, SharePoint, Team Building, Project Management, System Administration, Databases, Leadership, Software Documentation, Troubleshooting, Management, PMP, Visio, Business Analysis, Networking, Resource Management, Information Technology, Vendor Management, Enterprise Software, SDLC, IT Strategy, Integration, Project Portfolio..., Business Process, Requirements Analysis, Software Project..., IT Management, Consulting, Microsoft Project

Education
The University of Memphis   1990 — 1994
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
"Experience with Results" Management Consulting   June 2009 - Present
ServiceMaster   2010 - 2015
Hilton Hotels Corporation  November 2002 - April 2009
Zoho Corporation  2000 - 2001
Promus Hotels Corporation   1996 - 2000
FedEx  1978 - 1996

Skills
CRM, Process Improvement, Start-ups, Management, Customer Service, Vendor Management, Customer Satisfaction, Project Management, Leadership Development, Team Building, Strategic Planning, Budgets, Leadership, Logistics, Program Management, Change Management, Business Process..., Cross-functional Team..., Strategy, Team Leadership, Business Analysis, Management Consulting

Education
The University of Memphis
Bachelor of Business Administration, Fogelman College of Business and Economics, Major in Managerial Finance and Securities with a minor in Accounting and Real Estate

Experience
Servicemaster   December 1998 - Present
Capital One  October 1989 - December 2007

Education
University of New Orleans   1989 — 1994
PhD, Economics

Texas A&M University   1985 — 1988

Experience
PERFORM Media   March 2015 - Present
Applied Division Seven Inc. / Gomez Consulting   April 2012 - March 2015
Hendrick Automotive Group  September 2010 - April 2012
ServiceMaster   February 2003 - November 2009
ADESA  August 2001 - January 2003
Griffin Thermal Products  July 1997 - August 2001
HLW Enterprices, Inc   May 1993 - June 1997
PepsiCo  July 1990 - May 1993

Skills
Employee Relations, Performance Management, Contract Negotiation, Talent Management, Employment Law, Team Building, Leadership, New Hire Orientations, Management, Interviews, Strategic Planning, Conflict Resolution, Policy, Talent Acquisition, FMLA, Union Avoidance, Employee Engagement, Workforce Planning, HR Policies, Coaching, Labor Relations, Leadership Development, Applicant Tracking..., Employee Handbooks, SPHR, Legal Compliance, Change Management, Sourcing, Process Improvement, Affirmative Action, EEOC, Job Descriptions, Mergers, Organizational..., Executive Coaching, Behavioral Interviewing, Employment Law..., Progressive Discipline, Succession Planning

Education
The Catholic University of America   1986 — 1990
Bachelors, Business Administration

Experience
Buckman  April 2014 - Present
Booz Allen Hamilton  February 2011 - April 2014
American Home Shield  November 2008 - February 2011
Sedgwick CMS  May 2008 - November 2008
ServiceMaster   March 2006 - May 2008
ServiceMaster   March 2004 - March 2006

Skills
Business Analysis, Requirements Analysis, Project Management, Business Intelligence, SDLC, Business Process..., Software Project..., IT Strategy, Process Improvement, Security, Program Management, Vendor Management, Telecommunications, Business Transformation, Information Technology, Visio, Enterprise Architecture, Business Process Design, User Acceptance Testing, Business Process, SharePoint, Business Process..., Disaster Recovery, IT Management, Change Management, Solution Architecture, Software Documentation, Requirements Gathering

Education
The University of Memphis   1998 — 2003
Bachelor of Arts (B.A.), Criminology

Experience
The ServiceMaster Company  June 2014 - Present
The ServiceMaster Company  April 2012 - June 2014
ServiceMaster   2009 - 2012
ServiceMaster   September 2005 - August 2009
The ServiceMaster Company  September 2000 - 2005
CMC  1996 - 2000

Skills
Vendor Management, Process Improvement, Call Center, Change Management, Business Analysis, Business Process..., Team Building, Outsourcing, Requirements Analysis, SDLC, Management, Project Management, IT Management, Team Management, ITIL, PMO, Analysis, Customer Satisfaction, Integration, Leadership, Troubleshooting, CRM, Recruiting, Software Documentation, Call Centers, Cross-functional Team..., BMC Remedy, Team Leadership, Business Intelligence, Business Process, Budgets, Customer Experience, IT Service Management, IT Strategy, Information Technology, SharePoint, Software Project..., Visio, Operations Management, System Administration, Strategy, Six Sigma, Quality Assurance, Project Planning, MS Project, Program Management, Third Party Vendor..., Disaster Recovery, Service Delivery, Security

Education
University of Memphis   1996 — 2002

Experience
Veritiv  July 2015 - Present
Randstad SourceRight US  May 2012 - Present
Accenture/Kimberly Clark   May 2014 - June 2015
Pall Corporation  September 2013 - January 2014
Travelport  May 2012 - August 2013
Macy's Systems and Technology  January 2011 - June 2011
ServiceMaster   January 2010 - December 2010
Matrix Resources  2007 - 2008

Education
Tennessee State University   1991 — 1996
BA, Political Science

Experience
Camping World  April 2003 - Present
ARS  1996 - 2003
ServiceMaster   1996 - 2003
Professional Carpet Systems   1991 - 1996
Roto Rooter  1985 - 1991
Price Waterhouse Coopers  1980 - 1983

Skills
Mergers & Acquisitions, Business Development, Forecasting, Income Statement, Retail, Profit, Budgets, P&L Management, Team Building, Strategic Planning, Financial Analysis, Leadership, Mergers, Management, Marketing Strategy, Purchasing, Inventory Management, Team Management, Pricing, Finance, Business Planning, Customer Satisfaction, Negotiation, Operations Management, Sales, Process Improvement, Accounting, New Business Development, Strategy, P&L, Sales Management

Education
The University of Chicago Booth School of Business   1983 — 1985
MBA, Finance and Marketing

University of Georgia - Terry College of Business   1976 — 1980
BBA Accounting, Accounting

Experience
Hinshaw & Culbertson  2007 - Present
ServiceMaster   February 1998 - October 2007

Education
The University of Kansas   1978 — 1982

Experience
FedEx Express  March 2014 - Present
FedEx  September 2011 - Present
International Paper  July 2010 - September 2011
ServiceMaster   July 2002 - July 2009
CB Richard Ellis  June 2001 - June 2002
RHI Executive Search  March 2000 - May 2001
Union Planters  1997 - 1997

Skills
PMP, Requirements Gathering, Business Analysis, Training, Customer Support, Process Improvement, Software Documentation, Visio, Project Management, SharePoint, Vendor Management, SDLC, Troubleshooting, Access, Team Building, MS Project, Requirements Analysis, Team Leadership, Change Management, IBM iSeries, Customer Service, Leadership, Six Sigma, Testing, SQL, Analysis, Integration, Project Planning, Business Process, Technical Support, Quality Assurance, Networking, Business Intelligence, IT Management, Information Technology

Education
Keller Graduate School of Business (Devry)   2009 — 2011
M.B.A., Project Management

The University of Memphis   1993 — 2000
Engineering Technology, Computer Engineering Technology

Experience
Houston ISD  July 2015 - Present
Houston ISD  January 2013 - Present
Houston ISD  December 2001 - December 2012
ServiceMaster   July 1997 - December 2001
Coopers & Lybrand Consulting  1997 - 1997
FDIC  1993 - 1996

Skills
Accounting, Internal Controls, Finance, Auditing, Financial Reporting, Policy, Strategic Planning, Leadership, Forecasting, Employee Benefits, Strategic Financial..., Financial Analysis, Budgets, Internal Audit, Nonprofits, Tax, Financial Modeling, Sarbanes-Oxley Act, Program Management, Managerial Finance, Analysis, Operations Management, Mergers & Acquisitions, Executive Management, Business Process..., Process Improvement, Financial Planning

Education
Texas State University-San Marcos   1980 — 1985
BBA, Accounting

ALF Class XXIX

Experience
ServiceMaster Clean  March 2001 - Present
ServiceMaster Clean  April 1992 - January 2015
Furniture Medic  April 1992 - January 2015
AmeriSpec Home Inspection Service  April 1992 - January 2015
ServiceMaster   April 1992 - January 2015
Schering Plough  April 1973 - June 1990
Schering Plough  1973 - 1990
Lake Spiro Shurman   1973 - 1990
Lake-Spiro-Shurman   1973 - 1990

Skills
Franchising, Customer Service, Small Business, New Business Development, Strategic Planning, Lead Generation, Sales, Budgets, Management, Sales Management, Marketing, Team Building, Business Planning, Marketing Strategy, Customer Satisfaction, Account Management, Training, Entrepreneurship, Sales Process, Email Marketing, Social Media Marketing, Online Advertising, Direct Marketing, Direct Sales, Social Networking, Social Media, Advertising, Public Relations, Franchise Consulting, Carpet Cleaning, Trade Shows, B2B, Selling, Customer Retention, Leadership, Market Planning, Business Development, Operations Management, Mold Remediation, Mold, Water Damage, Start-ups, Coaching

Education
The University of Memphis   1973 — 1977
High School, Business

Experience
McKesson Corporation  March 2006 - Present
7-Eleven  May 2001 - March 2006
Kaneb Services, Inc.   December 1998 - May 2001
ServiceMaster   August 1997 - December 1998
Arthur Andersen & Co.   September 1991 - August 1997
Pi Beta Phi Fraternity  June 1990 - August 1991

Skills
SEC filings, Sarbanes-Oxley Act, Financial Reporting, GAAP, Finance, Sarbanes-Oxley, Accounting, Revenue Recognition, US GAAP, Internal Controls, Process Improvement, Forecasting, General Ledger, Access, SEC Filings, Variance Analysis, Financial Analysis, Auditing

Education
Texas Tech University - Rawls College of Business   1986 — 1990
Bachelor of Business Administration (BBA), Accounting

Experience
AVI Foodsystems  July 2012 - May 2015
AVI Foodsystems  June 2009 - July 2012
Neighborhood House Association  July 2007 - March 2009
MedCentral Health System  April 2005 - April 2007
McCutcheon Food Enterprises Inc.   March 1995 - March 2005
Servicemaster   1989 - 1994

Skills
Operations Management, Customer Service, Food, Culinary Skills, Budgets, Food Service, Leadership, Management, Restaurants, Inventory Management, Event Planning, Healthcare, Income Statement, Team Building, Microsoft Word, Food & Beverage, Nutrition, Menu Development, Food Safety, Recipes, Hospitality, Catering, P&L, Cooking

Education
University of North Dakota
Nutrition & Foodservice Professional Training Program

The Culinary Institute of America
None, General Coursework

Experience
Bartlett City Schools  July 2013 - Present
ServiceMaster   May 2013 - July 2013
BRIDGES  February 2011 - July 2013
Memphis City Schools  March 2013 - May 2013
Shelby County Schools  January 2013 - March 2013
Cummins, Inc  August 2008 - May 2010

Skills
Salesforce.com, Force.com, BMC Remedy, Troubleshooting, Information Security, Systems Analysis, Information Technology, Visio, Microsoft Office

Education
The University of Memphis
Master of Art in Teaching, Elementary Education

The University of Memphis
Bachelors, Management Information Systems

Experience
Grecco Construction Consultants LLC   August 2015 - Present
CGL Companies  May 2013 - June 2015
Corrections Corporation of America  April 2008 - May 2013
ServiceMaster   August 2006 - February 2008
Panattoni Construction  August 2005 - August 2006
Kajima Construction Services  May 1994 - August 2005

Skills
Construction Management, Contract Management, Pre-construction, Value Engineering, Process Scheduler, Corrections, Project Management, Contract Negotiation, Project Estimation, Construction, Supervisory Skills, Budgets, Contractors, Submittals, Renovation, Change Orders, Construction Safety, Team Building, Stakeholder..., Real Estate Due..., Procurement, Land Use Entitlement, Site Identification

Education
The University of Memphis   1991 — 1994
Engineering Technology, Architecture Technology

Union University   1989 — 1991

Wavery Central High School   1985 — 1989

Experience
ServiceMaster   March 2013 - Present
University of Memphis  August 2011 - December 2012
PartyWorks   March 2008 - August 2011
Pizza Hut  February 2007 - February 2008
Starbucks  August 2004 - November 2006
Habitat for Humanity  May 2004 - August 2004
McDonalds  January 2000 - January 2003

Skills
Critical Thinking, Cashiering, Time Management, Software Documentation, Customer Satisfaction

Education
The University of Memphis   2011 — 2012
MSBA, Management Information Systems

The University of Memphis   2006 — 2009
BBA, Management

St. Benedict at Auburndale   2001 — 2003
HS Diploma, General Studies

Experience
Autozone  July 2015 - Present
ServiceMaster   January 2013 - July 2015
Raymond James Financial Inc.  February 2009 - January 2013
Engineered Management Solutions   August 2006 - February 2009

Skills
Cisco IOS, Active Directory, DNS, Cisco Technologies, Switches, DHCP, VPN, Cisco Nexus, Routers, Windows Server, Cisco Routers, Servers, Solarwinds, Riverbed, CCNA, NetMRI, MPLS Networking, Disaster Recovery, Project Management, Cisco Routing &..., Cisco ACS, Firewalls, Data Center

Education
The University of Memphis   2003 — 2008
Bachelor of Science (BS), Management of Information Systems

Experience
TruGreen  November 2013 - Present
ServiceMaster   May 2011 - October 2013
ServiceMaster   March 2010 - May 2011
American Home Shield  2006 - 2010

Skills
Customer Retention, Direct Marketing, Competitive Analysis, CRM, Marketing, B2B, Account Management, Team Building, Lead Generation, Marketing Strategy, Direct Mail, Sales Management, New Business Development, Strategic Planning, Online Advertising, Digital Marketing, Market Planning, Strategy, Marketing Management, Customer Satisfaction, Management, Leadership, Email Marketing, Cross-functional Team...

Education
The University of Memphis   2004 — 2006
Master of Business Administration (MBA), Real Estate Development

Texas A&M University   1998 — 2003
Bachelor of Science (B.S.), Mechanical Engineering

Experience
http://talkofJesus.com - Christian Social Witness   August 2013 - Present
Improveit! Home Remodeling  May 2015 - August 2015
Amazon  December 2012 - February 2015
Converter Accessory Corporation   February 2012 - April 2012
ServiceMaster   May 2009 - October 2011
Active Data Exchange  May 2008 - April 2009
ReMax 100  2006 - 2007
St. Johns Co. FL Schools   August 2001 - June 2002
The Fourth R   January 1994 - January 1999
International Tours of Juno Beach & W. Palm Beach   1987 - 1988

Skills
Sales, Marketing, Leadership, Public Speaking, Strategic Planning, Team Building, Account Management, Sales Management, Business Development, Customer Service, Management, Training, Recruiting, Social Networking, Social Media Marketing, Proposal Writing, Small Business, Blogging, Teaching, Creative Writing, Editing, Entrepreneurship, New Business Development, Fundraising, Website Administration, Publishing, Expository Writing, Expository Preaching, Christian Theology, Christian Education, Coaching, Music Ministry, Sound Mixing, Project Management, Event Management

Education
Youngstown State University   1977 — 1979
Bachelor Music, Instrumental Education

The Ohio State University   1968 — 1971
Bachelor Music, music education

Experience
Mode Transportation  June 2006 - June 2011
Terminix International  October 2004 - November 2005
ServiceMaster   March 2004 - June 2004
Terminix International  April 2003 - July 2003

Skills
Customer Service, Inventory Management, Data Entry, Customer Satisfaction, Call Center, Outlook, Management, Invoicing, Quality Assurance, Logistics, Shipping, Customer Retention, Account Management, Spreadsheets, Microsoft Excel, Operations Management, Transportation, Analysis

Education
Overton High School 2003
Music; Math, Science

Southwest Community College 2004

Tennessee State University

Experience
ServiceMaster   January 1993 - Present
orkin lawn care   August 1990 - December 1992

Education
Texas Tech University   1988 — 1989

Experience
ServiceMaster   June 2011 - Present
Hilton Worldwide  October 2006 - January 2011
IKON Office Solutions  October 2005 - October 2006

Skills
Microsoft Office, Management, Training, Salesforce.com..., Microsoft Dynamics, Yext, Next Gear, Citrix, Active Directory..., Networking, TCP/IP, BMC Remedy Ticketing...

Education
The University of Memphis   2002 — 2004
Management Information Systems, General