Time Warner Cable
Industry: Cable television company
DescriptionTime Warner Cable was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Successor: Spectrum Headquarters: New York City, New York, United States Founded: 1992, United States of America Ceased operations: May 18, 2016 Parent organizations: Charter Communications, Comcast, Spectrum Management Holding Company, LLC Subsidiaries: NaviSite, Time Warner Cable Enterprises LLC,
Time Warner Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Time Warner Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Time Warner Cable Salaries. You can even request information on how much does Time Warner Cable pay if you want to. Learn about salaries, pros and cons of working for Time Warner Cable directly from the past employees.
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15,986 Time Warner Cable employees in database. Find out everything there's to know about Time Warner Cable employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Time Warner Cable Employees
Comcast Business March 2015 - Present
Comcast July 2012 - March 2015
Comcast January 2007 - July 2012
Comcast August 2004 - January 2007
Time Warner Cable 2004 - 2006
Skills
Cross-functional Team..., Leadership, Process Improvement, Management, Coaching, Team Building, CRM, Salesforce.com, CSG, Motivation, Encouragement, Account Management, Direct Sales, Sales Process, Solution Selling, Start-ups, Team Leadership, Wireless, Telecommunications
Education
Capella University 2015 — 2017
Master's Degree, Business Administration, Management and Operations
National American University-Bloomington 2008 — 2012
Bachelor's Degree, Business Administration
California State University, Northridge August 2014 - Present
NatureBridge June 2014 - August 2014
Time Warner Cable November 2013 - November 2013
Vans Retail December 2011 - August 2013
Skills
Final Cut Pro, Adobe Premiere, Adobe Photoshop, Blogging, Film Production, Video Editing, Photography, Video, Pro Tools, Live Sound, Digital Photography, Film Photography, Scriptwriting, Post Production, Pre-production, Audio Engineering
Education
California State University-Northridge 2013 — 2017
Time Warner Cable July 2007 - November 2012
BIGHORN GOLF CLUB February 2009 - May 2009
Unicars Honda January 2007 - June 2007
Skills
Public Relations, Customer Service, Telecommunications, Telephone Skills, High Organizational..., Multi Tasking, Bilingual-English/Spanis..., Public Speaking, Administrative Work, Microsoft Office, Proficient Typing Skills, Office Administration, Press Releases
Education
California State University-San Bernardino 2007 — 2009
Bachelor of Arts (BA), Communication/Public Relations
University of California, Davis 2005 — 2007
Bachelor of Arts (BA) (Coursework Only), Design/Interior Architecture
College of the Desert 2004 — 2005
Associate of Arts (AA), Liberal Arts
Lytx Inc. September 2012 - March 2015
Wellness.com June 2011 - June 2012
TAC Financial, Inc. January 2011 - May 2011
La Jolla Home Theater & Automation May 2010 - December 2010
Time Warner Cable April 2007 - October 2007
Phone Net, Inc/Phone Ware, Inc. July 2005 - April 2007
Skills
Salesforce.com, Account Management, Sales, Direct Marketing, Google Analytics, Research, Marketing Research, CRM, Google Adwords, Marketing, Customer Retention, Online Research, Team Leadership, Project Management, Client Development, B2B Marketing, New Client Prospecting, Prospecting New Accounts, Management, Customer Service, Campaign Management, Mailers, Multi Tasking, Client Prospecting, Small Business Online..., Hoovers, Jigsaw, Search Engine Ranking, SharePoint, Strategic Consulting, Lead Generation
Education
California State University-San Marcos - College of Business Administration 2007 — 2011
B.S., Business Administration, Marketing
San Diego Miramar College 2005 — 2007
Associates, Transfer Studies
Mira Mesa High School
Tme Warner Cable September 2010 - Present
DynCorp International 2002 - 2010
Washington Mutual Card Services 1999 - 2002
Time Warner Cable April 1996 - September 1999
United States Air Force November 1987 - April 1996
Skills
Variance Analysis, Financial Analysis, Cost Accounting, Sarbanes-Oxley Act, Hyperion Enterprise, Revenue Recognition, Internal Controls, Forecasting, Financial Reporting, PeopleSoft, Accounting, General Ledger, Payroll, Essbase, Internal Audit, Auditing, JD Edwards, Process Improvement, Managerial Finance, GAAP, Financial Audits, Invoicing, Accounts Receivable, Access, Cash Flow, Business Process..., Account Reconciliation, Accruals, Consolidation, Financial Forecasting, Fixed Assets, Sarbanes-Oxley, US GAAP, Accounts Payable, SEC filings, Financial Accounting, Cash Management, Finance, Capital Budgeting, Great Plains Software, Hyperion
Education
Webster University 2001 — 2003
Masters, Management
Cameron University
Bachelor of Science, Management
Time Warner Cable June 2015 - Present
Time Warner Cable March 2010 - June 2015
Time Warner Cable March 2009 - March 2010
Time Warner Cable July 2007 - March 2009
Comcast Cable March 2004 - August 2006
AT&T Broadband July 2002 - February 2003
Skills
Telecommunications, Call Center, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Technical Support, Analytics, Operational Efficiency, Process Improvement, Call Centers, Competitive Analysis, Networking, Hiring, Training, Team Building, Forecasting, Negotiation, Product Management, Analysis, Security, VoIP, Employee Relations, Marketing, Cross-functional Team..., Performance Management, Business Analysis, Business Development, Time Management, Vendor Management, Coaching, Troubleshooting, Strategic Planning, Management, Operations Management, Cable Television, Quality Assurance, Project Management, Strategy, Outlook, Sales, Strategic Partnerships, Leadership, Business Process..., Outsourcing, Customer Acquisition, Cold Calling, Visio, Team Leadership, Account Management
Education
California State University-Northridge 1998 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Spero Associates January 2013 - Present
John Deere Water November 2009 - July 2014
Merix Corporation July 2007 - November 2009
Office Depot June 1999 - March 2006
Office Depot January 1997 - June 1999
GE Capital ResCom 1994 - December 1997
Continental Cablevision 1992 - 1994
Century Cable 1991 - 1992
Time Warner Cable 1982 - 1991
Rogers Cable TV 1974 - 1989
Skills
Team Building, B2B, Sales Management, CRM, Cross-functional Team..., Account Management, Customer Service, Team Leadership, Strategy, Process Improvement, New Business Development, Leadership, Business Planning, Program Management, Budgets, Sales, Sales Operations, Strategic Planning, Training, Management, Project Planning
Education
Capella University 2014 — 2017
Master's Degree, Mental Health Counseling/Counselor
University of Santa Monica 2005 — 2007
MA, Psychology
University of La Verne 1990 — 1999
BS, Business
NBCUniversal, Inc. July 2015 - Present
Turner Broadcasting System August 2014 - May 2015
Time Warner Cable May 2014 - August 2014
Syracuse University May 2014 - August 2014
The Webby Awards May 2014 - June 2014
Citrus TV January 2014 - May 2014
Otto Media January 2014 - May 2014
Newhouse School, Syracuse University January 2014 - May 2014
Syracuse University - College of Visual and Performing Arts, Black Box Player August 2013 - December 2013
SpaceStation June 2013 - December 2013
Skills
Final Cut Pro, Social Media, Marketing, Content Management, After Effects, HTML, Customer Service, Editing, Video, Photography, Photoshop, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Research, Social Networking, Adobe Creative Suite, WordPress, Multimedia, New Media, Film producing, Post Production, Production Line..., Film Production
Education
Syracuse University 2013 — 2015
Master of Arts (MA), Radio, Television, and Digital Communication
California State University-San Bernardino 2010 — 2011
English
Xi'an International Studies University 2007 — 2011
Bachelor's Degree, English, 3.81
Time Warner Cable April 2013 - Present
Time Warner Cable March 2011 - April 2013
Time Warner Cable June 2009 - March 2011
Time Warner Cable March 2004 - June 2009
Time Warner Cable November 2002 - March 2004
Skills
Telecommunications, B2B, Sales Management, Team Leadership, Leadership Development, Change Management, Solution Selling, Consultative Selling, Change Leadership, Cold Calling, Direct Sales, Salesforce.com, CRM, Call Centers, Ethernet, VoIP, Broadband, Co-location, Wireless, Sales, Managed Services, Contract Negotiation, Customer Retention, Fiber Optics, Metro Ethernet, Internet, PRI, Negotiation, Call Center, Telephony, Cloud Computing, Marketing Strategy, Direct Marketing, Inside Sales, Telemarketing, Selling, WAN, MPLS, Sales Process, Entrepreneurship, Customer Experience, SIP Trunking, Customer Satisfaction, Strategic Partnerships, Unified Communications, Hosted Voice
Education
Capella University 2008 — 2010
MBA, Marketing
Capella University 2004 — 2007
BS, Business
Synchronet Industries July 2008 - Present
Best Buy October 2006 - July 2008
Time Warner Cable May 2005 - October 2006
Skills
CompTIA A+ Certification, Servers, Microsoft Exchange, Routers, Technical Support, Troubleshooting, Firewalls, Hardware, Software Installation, Citrix, Switches, Networking, Operating Systems, Antivirus, Windows
Education
Canisius College 2000 — 2004
Bachelor of Science (B.S.), Management Information Systems, General
Canisius College 2000 — 2004
Bachelor's degree, Management Information Systems, General
Curves June 2012 - Present
Girl Scout Council of the Nation's Capital April 2011 - August 2011
News 14 June 2007 - October 2007
Time Warner Cable March 2001 - June 2007
Skills
Word, Excel, PowerPoint, Internet, Research, Organizing, Communication, Building Relationships, Time Management, Adaptive, Pivot Tables, Numbers (MAC), Pages, Purchasing, Planning, Payroll Processing, Accounts Payable, Accounts Receivable, Keynote, 10 Key, Payroll, Leadership Development
Education
Capella University 2013 — 2016
Masters of Science, Human Resources Management and Services, Freshman
Strayer University 2005 — 2010
Bachelor of Arts degree, Human Resource Management
Berkley College 1997 — 1999
Associate, Applied Sciences Office Systems Management
Time Warner Cable April 2007 - Present
Universal Music & Video Distribution August 2005 - April 2007
Princess Cruises August 2004 - August 2006
Princess Cruises September 2002 - August 2004
Princess Cruises January 2001 - September 2002
Skills
Contract Management, Forecasting, Budgets, Purchasing, Telecommunications, Cross-functional Team..., Analysis, Business Analysis, Logistics, Team Building, Vendor Management, Change Management, Finance, Operations Management, Process Improvement
Education
Woodbury University 2002 — 2005
MBA
California State University-Northridge 1996 — 2000
Bachelor of Science, Business Administration, Management Information Systems
Amway September 2014 - Present
Charter Communication June 2013 - September 2014
Time Warner Cable January 2013 - April 2013
Cox Communications October 2010 - October 2012
Comcast Cable November 2006 - October 2010
Eternal Life Church Ministries December 2008 - July 2010
Divine Faith Ministries International June 2004 - February 2006
Skills
Marketing Strategy, Retention, Sales Operations, Call Center, Customer Retention, Sales Management, Coaching, Promotions, Team Building, Customer Service, Telecommunications, Customer Satisfaction, Customer Experience, Leadership, Marketing, Forecasting, Cross-functional Team..., Sales, Management, Strategic Planning, Call Centers, Strategy, Account Management, B2B, Budgets, CRM, Direct Sales, Employee Relations, Operations Management, Process Improvement, Program Management, Project Management, Retail, Sales Process, Salesforce.com, Strategic Partnerships, Team Leadership, Time Management, Training, Vendor Management, Business Development, Outsourcing, Performance Management, Product Management, Recruiting
Education
California State University-San Bernardino 1997 — 2000
Riverside City College 1995 — 1997
Time Warner Cable April 2014 - Present
Time Warner Cable January 2014 - April 2014
Time Warner Cable November 2012 - January 2014
Chester's Cajun Grille August 2012 - November 2012
The Hollow Bistro and Brew January 2011 - November 2012
Skills
Microsoft Office, Customer Service, Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Public Speaking, Management, Inventory Management, Sales, Team Building, Coaching, Process Improvement, Social Media
Education
Canisius College 2008 — 2010
Bachelor's degree, Health and Physical Education/Fitness
Presbyterian College 2004 — 2008
Bachelor's degree, Middle School Math and Science Education
Clarence High School 2000 — 2004
NYS Regents Diploma
Time Warner Cable 2013 - Present
Wizard of Ads, Michael Keesee. Ltd April 2004 - Present
Weststar Television 2009 - 2013
COMCORP OF AMERICA February 2007 - March 2009
WAZE Television (South Central Communications) February 2006 - February 2007
KSWO Television February 2001 - February 2007
KOCO-TV January 2000 - January 2001
KAMC/KLBK TV January 1999 - January 2000
KMGZ Radio January 1997 - January 1999
Skills
Advertising, Marketing Strategy, Marketing, Strategic Planning, Sales Management, New Business Development, Account Management, Sales, Public Relations, Public Speaking, Strategy, Management, Leadership, Business Strategy, Project Management, Budgets, Recruiting, Training, Negotiation, Social Networking, Analysis, Brand Management, Blogging, Business Development, Contract Negotiation, Entrepreneurship, Time Management, Team Building, Lead Generation, Event Management, Project Planning, Marketing Communications, Market Research, Digital Marketing, Online Marketing, Inventory Management, Event Planning, Email Marketing, Digital Media, B2B, Media Buying, Radio Advertising, Integrated Marketing, Advertising Sales, Media Planning, Broadcast, Direct Marketing, Marketing Management, Brand Development, Mobile Marketing
Education
Cameron University 1995 — 1999
communications, radio tv
Cameron University 1995 — 1999
Bachelor of Arts, Communications - Radio/Television
Lowe's Companies, Inc. 2014 - 2015
Lowe's Companies, Inc. 2014 - 2015
General Dynamics September 2013 - December 2013
Time Warner Cable February 2012 - June 2013
Wells Fargo Advisors May 2011 - December 2011
IBM Global Services May 2010 - May 2011
iMOM, Inc. April 1999 - March 2010
EDS 1997 - 1999
ARC 1997 - 1997
Skills
SharePoint, Integration, Active Directory, Disaster Recovery, IT Service Management, Security, Servers, Project Management, Windows Server, System Administration, Change Management, Management, System Deployment, Infrastructure, Project Planning, Troubleshooting, Program Management, MS Project
Education
Capella University 2009 — 2010
Network, Systems & Web Application Development
City University of New York City College 1986 — 1990
Engineering
Time Warner Cable October 2011 - Present
AT&T May 2010 - October 2011
Ryder Supply Chain Solutions March 2004 - October 2010
Electro Rent Corporation February 2002 - January 2004
Skills
Public Speaking, Customer Service, Strategic Planning, Team Building, RFP, Government, Contract Negotiation, Contract Management, School Districts, Supply Chain Management, Cable Networks, Fiber Optic Networks, City Halls, Sales Management, Salesforce.com, Hoovers, Dunn & Bradstreet, Financial Analysis, Fleet Leasing, Commercial Leasing, Proposal Writing, Governmental Affairs, WAN, Project Management, Profit Margins, Consulting, RFQ, Marketing, Transportation
Education
California State University-Northridge 1995 — 2005
B.A., Communication Studies, MBA - Business Administration, A
na July 2013 - Present
Time Warner Cable July 2013 - Present
Saks Fifth Avenue September 2012 - May 2013
St Peters College November 2008 - February 2010
Integrity Inc. April 2007 - February 2010
David Yurman November 2003 - April 2007
Skills
Customer Service, Sales, PowerPoint, Microsoft Office, Public Speaking, Outlook, Marketing, Microsoft Excel, Microsoft Word, Social Networking, Workshop Facilitation, Leadership, Customer Satisfaction, Event Planning, Coaching, Management, Team Building, Budgets, Recruiting, Account Management, Training, Teaching, Inventory Management
Education
Capella University 2008 — 2010
Masters, Industrial Organization
Kean University 2004 — 2006
Bachelor, Psychology
The University of Akron 1997 — 2000
Bachelor, Market Merchandising
The University of Akron 1994 — 1997
Associate, Marketing and Sales
S.I.S.T.E.R.S. UNITED OF KANSAS CITY April 2014 - Present
Strong Beginnings Day Care Center April 2014 - August 2014
Hughes Development Corp November 2013 - March 2014
Wright Career Colleges August 2011 - July 2013
Time Warner Cable March 2010 - October 2010
CVS Caremark Corporation June 2009 - March 2010
Skills
Student Financial Aid, CampusVue, Student Affairs, Retaining Customers, Campus, Accounts Payable, Accounts Receivable, Customer Service, Loan Origination, Accounting
Education
Calvary Bible College and Theological Seminary 2013 — 2019
Biblical Counseling, Counselor Education/School Counseling and Guidance Services
Wright Business School 2007 — 2008
Accounting Diploma, Accounting
Time Warner Cable Business Class May 2013 - Present
Time Warner Cable March 2012 - May 2013
Insight Communications June 2009 - March 2012
Insight Communications September 2008 - June 2009
Insight Communications December 2006 - September 2008
Skills
Cisco Technologies, Troubleshooting, Testing, Hardware, Networking, Broadband, Computer Network..., Telephony, Cisco IOS, Network Engineering, VoIP, Routing, IP, Network Design, SIP, SNMP, TCP/IP, UDP, JUNOS, Brocade, OSPF, BGP, VLAN, Switching, Juniper Networks MX480, Juniper Networks MX960, Juniper Networks EX4200, Cisco 7609S, Cisco 4900M, Cisco 3750, DOCSIS, PacketCable, MPLS, Juniper Networks, Network Administration, Telecommunications, Wireless, Optical Fiber, Call Centers, Routers, Ethernet, Cabling, Cisco Routers, Juniper Switches, LAN-WAN, Switches, WAN, Technical Support, Security, Network Architecture
Education
Western Kentucky University 2010 — 2011
Bachelor of Science, Computer Information Technology, 3.75
Jefferson Community and Technical College 2006 — 2010
Associate of Applied Science, Information Technology, 3.714
Jefferson Community and Technical College 2012 — 2014
Postbaccalaureate, Business, 3.6
University of Louisville 1999 — 2003
Computer Information Systems
Campbellsville University 1998 — 1998
Computer Information Systems
Time Warner Cable 2014 — 2014
Kepner - Tregoe Problem Solving & Decision Making
Alcatel-Lucent 2013 — 2013
Cisco 2013 — 2013
Juniper Networks 2013 — 2013
Bardstown High School 1994 — 1998
Advanced Diploma
Time Warner Cable November 2012 - Present
Progress Rail Services March 2012 - August 2012
City of Sacramento June 2011 - March 2012
Rytina Fine Cleaners February 2006 - August 2011
Skills
Emergency Management, Risk Assessment, Sustainability, Auditing, Policy, Occupational Health, Safety Management, Industrial Safety, Safety Engineering, Environmental Health, Environmental Compliance, Management, First Aid, EHS, Environmental Awareness, Safety Management..., Training, Hazardous Waste..., Industrial Hygiene
Education
California State University-Sacramento 2009 — 2011
B.S., Health Science, Occupational Health and Safety
Time Warner Cable August 2013 - Present
Self -Employed May 2007 - Present
Self -Employed May 2007 - Present
Army National Guard August 2004 - Present
Education
Canisius College 2004 — 2007
Bachelor's Degree, Digital Media Arts - Minor in Studio Arts, A
M&T Bank March 2014 - Present
University at Buffalo January 2014 - Present
M&T Bank June 2001 - February 2014
KeyBank December 1998 - June 2001
Graphic Controls April 1996 - December 1998
Time Warner Cable August 1995 - December 1996
Skills
Offshore Software..., Custom Software..., Staff Management, IT Management, Vendor Management, Application Development, Business Management, Software Development, Security, Project Management, Virtualization, Program Management, Management, Microsoft SQL Server, Disaster Recovery, Leadership, System Administration, VMware, Software Project..., Testing, Troubleshooting, Networking, Business Analysis, Visio, Team Leadership, Information Technology, IT Strategy, Integration, PMP
Education
Canisius College 2001 — 2006
M.Sc.
Medaille College 1997 — 2000
BS
Canisius College 1995 — 1997
Studies in
Time Warner Cable August 2014 - Present
Ogden Tap Room May 2014 - Present
Mary Kay Inc. March 2014 - Present
Texas Roadhouse August 2007 - January 2013
Macy's November 2006 - July 2007
Skills
Sales, Creative Writing, Casting, Public Relations, Producing, Budgets, Acting, Movie Magic, Microsoft Office, Advertising, CRM, Customer Satisfaction, Customer Service, Direct Sales, Event Planning, Lead Generation, Marketing, Social Media, Time Management
Education
University of North Carolina at Wilmington 2012 — 2014
Bachelor's degree, Film/Cinema/Video Studies
Cape Fear Community College 2010 — 2012
State of South Carolina May 2014 - Present
L3 National Security Solutions December 2011 - May 2014
US Air Force's Central / L3 Stratis April 2007 - December 2011
Time Warner Cable September 2003 - February 2007
BCBSSC June 2001 - September 2003
Structus Technologies Inc. February 2000 - April 2001
PMSC (Now CSC) March 1999 - February 2000
Allied Forces Northern Europe 1987 - 1991
Skills
Cyber Security, CISSP, Computer Security, CISM, Security, Active Directory, Information Assurance, Integration, GCIH, Security Clearance, Information Technology, Military, Defense, Network Security, CCNA, Information Security, DoD, IT Management, CRISC, Vulnerability Assessment, Information Security..., Unix, Networking, Security+, Firewalls, Disaster Recovery, Network Administration, Linux, Cisco Technologies, PCI DSS, VPN, Network Architecture, Network Engineering, Security Audits, Business Continuity, System Administration, Computer Forensics, Vulnerability Scanning, Vulnerability Management, VMware, Intrusion Detection, Penetration Testing, Network Design, Servers, Virtualization, TCP/IP, Enterprise Architecture, IT Operations, IDS, IPS
Education
Capella University 2005 — 2008
Bachelors
Midlands Technical College 1998 — 2003
AS
SANS
GCIH
SANS
GCFW
SANS
SANS
Time Warner Cable May 2014 - Present
Time Warner Cable November 2012 - Present
Time Warner Cable March 2010 - November 2012
PwC October 2008 - March 2010
PwC May 2006 - October 2008
Skills
Sarbanes-Oxley Act, IT Audit, CISA, Internal Controls, Enterprise Risk..., Internal Audit, Auditing, Sarbanes-Oxley, SAS70, Assurance, GAAP, Financial Reporting, Accounting, Risk Assessment, Financial Risk
Education
Canisius College 2002 — 2006
BS, Accounting &Accounting Information Systems
Cisco Systems November 2012 - Present
Cisco Systems July 2012 - November 2012
Credit Suisse March 2012 - July 2012
STS International Inc August 2007 - March 2012
Time Warner Cable 2002 - 2007
Skills
Cisco Technologies, OSPF, BGP, Routing, Cisco IOS, QoS, Routing Protocols, Multicast, EIGRP, IPv6, CCNA, CCNA Security, Flexpod, Cisco Nexus, Cisco ASA Firewall, Cisco Configuration..., ASDM, IDS, IPS, CompTIA Network+..., Cisco Flexpod, Cisco ISE, Disaster Recovery, Incident Response, Business Continuity, Business Continuity..., Cisco UCS, Cyber Warfare, Criminal Justice, Windows 7, Windows XP Pro, C++, VB.NET, Cisco VoIP, Cisco Call Manager, Wireless Site Surveys, Security, Active Directory, Troubleshooting, Microsoft Exchange, Networking, Computer Security, ASA, Network Security, Routers, WAN
Education
Campbell University
Bachelor of Science (BSc), Information Security, 4.0
WKBW-TV October 2014 - Present
YNN Buffalo at Time Warner Cable March 2009 - October 2014
Time Warner Cable June 2007 - March 2009
Skills
Broadcast, Communication, Public Relations, Social Media, Twitter, Facebook, Instagram, Social Networking, AP Style, Broadcast Journalism, Editing
Education
Canisius College 2011 — 2014
Master of Business Administration (MBA), Marketing
Kent State University 2003 — 2007
Bachelor of Arts (B.A.), Broadcast Journalism
Freudenberg IT LP March 2014 - Present
IBM Smart Cloud Managed Backup February 2012 - April 2014
Cisco Systems July 2011 - February 2012
Time Warner Cable July 2010 - July 2011
Verizon Wireless March 2008 - October 2009
Skills
Red Hat Linux, Solaris, Cisco IOS, Linux, Operating Systems, Troubleshooting, System Administration, Cisco Technologies, EMC Storage, VMware, Backup Exec, Disaster Recovery, Unix, RHEL, Windows 7, BMC Remedy, Backup Solutions, Software Installation, Storage, LDAP, Servers, SAN, XP, Virtualization, TSM, DHCP, Software Documentation, Data Center, Computer Hardware, Networking, System Deployment, Bash, TCP/IP, Windows Server, NetApp, Hardware, Active Directory, Technical Support, Solution Architecture, Infrastructure, Cloud Computing, Enterprise Architecture, High Availability, DNS, IT Strategy, VMware ESX
Education
UNC Wilmington 2004 — 2006
Completed Coursework, Computer Science, N/A
Cisco Networking Academy 2003 — 2004
Cape Fear Community College 2002 — 2004
Certificate, Computer Engineering
Freelance Writing and Editorial Services June 2009 - Present
Time Warner Cable March 2007 - Present
Skills
Office Management, Interactive Advertising, Salesforce.com, Account Management, Advertising Sales, Direct Marketing, Office Administration, Front Office, Sales Management, Online Advertising, International Sales, Sales Presentations, Accounting, Account Executives, Advertising, Accounts Payable, Key Account Management, Mobile Advertising, inside sales, Retail Sales, Tax Returns, Distribution Center..., Distributors, Direct Sales, Auditing, Internal Affairs, Typing, Information Technology, Telephone Skills, IP Phones, Radio Advertising, Payroll
Education
California State University-Sacramento 1999 — 2003
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.7
Time Warner Cable April 2013 - Present
United States Marine Corps March 2012 - April 2013
Skills
Military, Testing, DoD, Maintenance & Repair, Aviation, Military Experience, Avionics, Troubleshooting, Electronics, Security Clearance, Aircraft, Military Operations, Test Equipment, Leadership
Education
Capella University 2014 — 2016
BS in Business with a Human Resource Management Specialization, 4.0
West Chester University of Pennsylvania 2008 — 2009
CBRE July 2014 - Present
HP Enterprise Services June 2013 - July 2014
Time Warner Cable November 2012 - June 2013
Mitchell International August 2011 - March 2012
Walt Disney Internet Group February 2009 - May 2011
Skills
Social Media, Customer Service, Marketing, Market Research, Project Management, Brand Management, Forecasting, E-commerce, Operations Management, Analysis, Blogging, Web Design, Salesforce.com, Leadership, Strategy
Education
Texas A&M University-Commerce 2012 — 2014
Master of Business Administration (M.B.A.), Marketing
California State University-Northridge 2010 — 2011
Certificate in Business Administration, Marketing
University of California, Los Angeles 2004 — 2008
Bachelor of Arts, History
Applied Calibration Services, LLC August 2013 - October 2014
Pharmaceutical Calibrations and Instrumentation 2009 - 2012
United States Air Force 2003 - 2009
Time Warner Cable 2002 - 2003
Gap Inc. 2000 - 2002
Skills
Generally Accepted..., Sarbanes-Oxley, Auditing, Billing and Invoicing, Staff Mentoring and..., Customer Service, Outlook, Access, Microsoft Word, Microsoft Excel, Quality Assurance, Inventory Control, Database Development..., ISO Regulations, NIST Traceable Standards, cGMP/GMP, Analysis, Leadership, Training, Validation, Troubleshooting, Management
Education
Campbell University 2010 — 2013
Bachelor of Business Administration, Accounting, GPA: 3.495
VF Corporation May 2014 - Present
Krystal Smith, Accounting August 2010 - Present
Aetna July 2008 - May 2014
Time Warner Cable June 2003 - May 2008
Skills
Accounting, Bookkeeping, Tax, QuickBooks, Small Business, Financial Reporting, Payroll, Auditing, Accounts Payable, Financial Accounting, Accounts Receivable, Budgets, Cash Flow, General Ledger, Internal Controls, Access, Event Planning, Event Management, Corporate Events, Corporate Finance, Business Planning, Strategic Financial..., Management, SAP, Invoicing, Customer Service, Account Reconciliation, GAAP, Employee Benefits, Financial Analysis
Education
Capella University 2014 — 2016
Master of Business Administration (MBA), Accounting, 3.6
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Accounting, 3.4
Private Household June 2012 - Present
Wegmans Food Markets May 2007 - May 2012
CBS Corporation January 2011 - May 2011
Ithaca College Television September 2010 - December 2010
Ithaca College: Maestro Productions November 2009 - March 2010
Time Warner Cable September 2007 - January 2008
Wegmans Food Markets December 2005 - May 2007
Skills
Video Production, Final Cut Pro, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, PC & Mac Operating..., Argumentative Writing, Feature Writing, Fiction Writing
Education
Ithaca College 2009 — 2012
Bachelor of Science, Television & Radio; Writing, 3.5 GPA
Ithaca College Los Angeles Program 2011 — 2011
Bachelor of Science (B.S.), Media Production
Canisius College 2008 — 2009
Sprint Nextel December 2011 - December 2014
Comcast 2006 - 2011
Coldwell Banker Burnet 2002 - 2009
Time Warner Cable 2003 - 2006
Qwest 1998 - 2001
Sprint 1994 - 1998
Skills
Solution Selling, Telecommunications, Sales Operations, Cross-functional Team..., Sales Management, Customer Experience, customer focus, Leadership, Customer Satisfaction, B2B, Call Centers, Management, Change Management, Selling, Customer Service, Call Center, Sales, CRM, Enterprise Software, Training, Sales Process, Process Improvement, Direct Sales, Team Leadership, Business Development, VoIP, Coaching, Account Management, Customer Retention, Project Management, Forecasting, Performance Management, Vendor Management, Managed Services, Strategic Partnerships, Salesforce.com, Analysis
Education
California State University-Sacramento
BA, Political Science and Government
Empire Merchants North November 2011 - Present
Time Warner Cable June 2007 - October 2011
Sheridan Broadcasting Corporation June 2006 - June 2007
Skills
Event Planning, Advertising, New Business Development
Education
Canisius College 2009 — 2010
Master's of Science, Sports Administration
Canisius College 2002 — 2006
BA, Communications
Promotional Consideration, Inc. May 2011 - Present
Evans Associates April 2011 - Present
Freelance Consultant 2000 - Present
Time Warner Cable July 2004 - July 2011
Luxury Hotel Resorts & Casinos May 1993 - May 2004
Hope Murray's Hollywood, Inc. January 1980 - January 1993
Shows for NBC, CBS, ABC, and syndication 1970 - 1980
Skills
Customer Retention, Direct Marketing, Partnership Marketing, Online Advertising, Marketing Strategy, Advertising, Marketing Communications, Social Media Marketing, Social Media, Digital Marketing, Account Management, Public Relations, Strategic Partnerships, Product Marketing, Salesforce.com
Education
California State University-Northridge
BA, Journalism/Advertising
California State University-Northridge
Bachelor's degree, Journalism/Marketing/Advertising
Time Warner Cable 2013 - March 2014
Time Warner Cable 2006 - 2013
Skills
Project Management, Six Sigma, Lean Manufacturing, Black Belt, Continuous Improvement, Cross-Functional..., Team Building, Strategic Planning, Product Developmnet, Kaizen, Value Stream Mapping, Project Management for..., Essentials of IS..., Mastering IS Security, Software testing,...
Education
Villanova University 2010 — 2013
Cape Fear Community College
Computer Engineering
Peirce Junior College
Associates in Applied Science
HSBC Commercial Banking July 2015 - Present
Come With Wealth LLC September 2012 - Present
HSBC Commercial Banking May 2015 - July 2015
HSBC Commercial Banking July 2013 - May 2015
INSTALLS inc June 2012 - July 2013
Time Warner Cable September 2011 - January 2012
WIVB/WNLO-TV (LIN TV Corp) January 2011 - May 2011
Starbucks November 2007 - September 2009
Skills
Public Speaking, Microsoft Office, Editing, Higher Education, Social Media, Public Relations, Event Management, Teaching, PowerPoint, Nonprofits, Photoshop, Research, Event Planning, Social Media Marketing, Social Networking, Customer Service, Microsoft Word, Time Management, Sales, Data Entry, Management
Education
Canisius College 2014 — 2016
Master of Sport Administration, Sport and Fitness Administration/Management
Daemen College 2008 — 2013
Business Administration, Sports Management
Time Warner Cable January 2014 - Present
Time Warner Cable Business Class April 2012 - January 2014
Time Warner Cable Business Class January 2011 - November 2012
Premier Equipment LLC July 2010 - January 2011
Time Warner Cable Business Class August 2009 - April 2010
Time Warner Cable July 2007 - August 2009
Time Warner Cable August 2005 - July 2007
Skills
Account Management, Customer Satisfaction, Call Center, Call Centers, Salesforce.com, Sales, Customer Service, Customer Retention, Direct Sales
Education
Syracuse University 2005 — 2007
Bachelor of Arts, Sociology
Canisius College 2002 — 2005
Sociology, Anthropology
PPD September 2014 - Present
PPD March 2014 - September 2014
PPD March 2013 - March 2014
PPD February 2011 - March 2013
WHI December 2009 - February 2011
Marinemax Inc March 2005 - December 2009
Time Warner Cable April 2003 - January 2005
Skills
Forecasting, Strategy, Business Development, Budgets, Management, Finance, Sales, Training, Operations Management, Start-ups, Budget Process, Contract Negotiation, Sales Process, Lead Generation, Leadership, CRO, Strategic Partnerships, Marketing Strategy, Entrepreneurship, Cross-functional Team..., Process Improvement, Proposal Generation, Lead Management, Deal Closure, Account Management, Customer Service, Proposal Writing, CRM, Project Management, New Business Development, Clinical Trials, Sales Operations, Closing Deals, Salesforce.com, Competitive Analysis, Team Leadership, Pricing, Direct Sales, Negotiation, GCP-ICH, Clinical Research
Education
University of North Carolina at Wilmington 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management
University of North Carolina at Wilmington 2014 — 2014
Clinical Research Graduate Study- CLR525, Issues in Global Regulatory Development and Management, A
Cape Fear Community College 2011 — 2011
Continuing Education, Clinical Research Overview
University of North Carolina at Wilmington 1999 — 2002
Business Management, Cameron School of Business
The Citco Group of Companies December 2014 - Present
Time Warner Cable March 2014 - December 2014
Time Warner Cable December 2012 - March 2014
Time Warner Cable February 2008 - December 2012
Time Warner Cable June 2005 - February 2008
Skills
Servers, Windows Server, Active Directory, Troubleshooting, Linux, Mac OS X, Windows, VMware, Virtualization, VMware ESX, DNS, vSphere, System Administration, SAN, Storage Area Networks, Windows Server 2008, Windows Server 2003, Storage, Data Center, Deployment, NAS, Netbackup, Server Architecture, Windows 7, Network Administration, DHCP, System Deployment, Network Security, Computer Hardware, Cisco Technologies, Firewalls, Software Installation, Switches, VDI, VPN, Technical Support, Routers, TCP/IP, LAN-WAN, VMware vSphere
Education
Cape Fear Community College 2004 — 2006
Associates, Computer Engineering
University of North Carolina at Charlotte
FULL Creative June 2014 - Present
The P.H.A.T. Kids Mentoring Program November 2009 - Present
Convergys February 2013 - January 2014
iContact December 2008 - March 2010
Cisco Systems July 2007 - December 2008
Fidelity Investments October 2006 - March 2007
ACS Inc. December 2005 - September 2006
BCBSNC July 2004 - October 2005
Time Warner Cable May 2003 - July 2004
ZC Sterling January 2002 - May 2002
Skills
Bi-Lingual, Multilingual, Salesforce.com, Interviews, Software Documentation, Call Center, Technical Support, Customer Satisfaction, Email Marketing, Data Entry, Networking, Microsoft Word, Outlook, Databases, Invoicing, Vendor Management, Call Centers, Customer Retention, Coaching, Lotus Notes, Microsoft Excel, Payroll, SaaS, Sales, Social Networking, Access, Customer Service, Microsoft Office, Troubleshooting, Time Management, System Administration, Process Improvement, Quality Assurance, Customer Experience, CRM, Strategy, E-commerce, Team Leadership, Strategic Partnerships, Analysis, Management, Small Business, Team Building, Training, Online Marketing, Start-ups
Education
Capella University 2013 — 2016
Doctor of Philosophy (PhD), Business Administration Specializing in Leadership
University of Phoenix 2009 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.1
5/2003 Saint Augustine's College 1998 — 2003
Bachelor's, Organizational Managment, French, and Journalism
Fuquay Varina High School 1990 — 1994
High School Diploma, General Education
Time Warner Cable January 2015 - Present
Time Warner Cable October 2008 - Present
Greenback Funding 2003 - 2008
Skills
Marketing, Marketing Strategy, Marketing Communications, Training, Sales Presentations, Sales, Marketing Research, Online Research, Training Delivery, Train the Trainer, Web Content, Sales Management..., Employee Training, Sales Rep Training, National Sales Training, Instructor-led Training, Webinars, Conference Coordination, Customer Service, Wireless, Customer Satisfaction, Customer Experience, Telecommunications, Account Management, Team Leadership, Customer Retention, Call Centers, VoIP, Leadership
Education
California State University-Northridge 2005 — 2007
Bachelor of Science (BS), Sociology, Criminal Justice
Semester at Sea 2004 — 2004
Dolby Laboratories July 2014 - Present
Papers, Publications & Standards August 1998 - May 2015
Dolby Laboratories January 2012 - June 2014
Dolby Laboratories October 2009 - January 2012
Dolby Laboratories May 2008 - September 2009
Dolby Laboratories June 2001 - May 2008
Dolby Laboratories August 1998 - June 2001
Intelligent Signal Transport August 1993 - December 1999
Time Warner Cable July 1996 - August 1998
Power Station / Dajhelon Studios March 1991 - June 1996
Skills
Matlab, Product Development, Product Management, Algorithms, Systems Engineering, Broadcast Engineering, Audio Engineering, Audio Processing, Digital Signal..., Audio Coding, Loudness Estimation &..., Sound, Systems, MPEG2, MPEG-4, MPEG, Digital Audio, DVB, Innovation, Technology Development, Audio Compression, Audio Codecs, System Architecture, Telecommunications..., MPEG-2 Systems, MPEG-4 Systems, Metadata Standards, Audio Mixing, Metadata, Metadata Management, ATSC, SCTE, C++, Signal Processing, Digital Signal..., IPTV, DRM, Streaming Media, Set Top Box, Professional Audio, Satellite, Video Compression, Integration, Embedded Software, RTOS, Embedded Systems, Digital Asset Management, Digital TV, Digital Video, Broadcast
Education
Stanford University 2013 — 2013
Stanford Executive Institute, Management Science and Engineering
California Institute of Technology
Center for Technology & Management Education, Product and Process Management Program
Grantham University
BSEET Program, Electronic Theory, Programming in C & C++, Digital Communications Engineering
Monroe Community College
Telecommunications Engineering & Fiber Optics
Genesee Community College
Electronics Technology Program, Electronic Theory, Semiconductor devices
Berney Office Solutions August 2014 - Present
Coastal Business Products September 2012 - August 2014
Time Warner Cable July 2007 - September 2012
Stanley Black & Decker, Inc. December 2004 - December 2009
Skills
Account Management, Solution Selling, Sales Operations, Direct Sales, Sales Process, Sales, Key Account Management, Forecasting, Business Development, Telecommunications, Inventory Management, Document Management, Competitive Analysis, Marketing, Outside Sales, New Business Development, Cold Calling, Customer Service, Sales Presentations, Lead Generation, Managed Services, Management, Sales Management, Selling
Education
University of North Carolina at Wilmington 1998 — 1999
Business Administration and Management, General
Cape Fear Community College 1997 — 1999
Time Warner Cable April 2013 - Present
Time Warner Cable June 1993 - Present
Time Warner Cable May 1989 - April 2013
Warner Cable May 1989 - June 2010
Skills
Fiber Optics, sweeping/balance, Networking, Testing, Fusion Splicing, Cables, Wiring, Troubleshooting, Maintenance & Repair, Telephony, TCP/IP, VoIP, Telecommunications, Optical Fiber, RF, Project Management, Account Management, Team Building, Customer Service, Leadership, Management
Education
Calvary Bible College and Theological Seminary 2011 — 2015
Bachelor’s Degree, Organizational Leadership
Blue Ridge Christian 1984 — 1988
Western Governors University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Brock and Scott June 2012 - Present
Time Warner Cable March 2008 - November 2011
Rent America October 2003 - March 2008
Skills
Outlook, Invoicing, Microsoft Word, Call Centers, Customer Service, Telephone Skills, Data Entry, Administrative..., Microsoft Office, Troubleshooting, Customer Experience, Telecommunications, Customer Satisfaction, Time Management
Education
Cape Fear Community College 2011 — 2014
Associate's degree, Registered Nursing/Registered Nurse
John T Hoggard 1992 — 1996
High School Diploma, High School/Secondary Diploma Programs
Windstream August 2015 - Present
F and G Agency - "Advice Based Quality Service" February 2015 - August 2015
Automatic Data Processing Insurance Agency, Inc. February 2013 - January 2015
Sprint August 2012 - February 2013
Time Warner Cable June 2011 - August 2012
Lawrence Berkeley National Laboratory May 2010 - August 2010
GameStop March 2008 - December 2008
Skills
Property & Casualty..., Licensed Property &..., Sales, Account Management, Workers Compensation, Exceeding Quotas, Insurance, Customer Service, PCR, Microscopy, Research, Microbiology, DNA, DNA extraction, Protein Purification, Management, Nurturing, Multi Tasking, B2B, Committment, Building Relationships, Listening to customers, Competitive, Pharmaceutical Sales, Customer Retention, Selling, Marketing
Education
Southern New Hampshire University 2014 — 2015
Master of Science (M.S.), Organizational Leadership
California University of Pennsylvania 2006 — 2011
Bachelor of Science (B.S.), Liberal Studies W/ Minor in Biology
DELAWARE VALLEY HIGH SCHOOL 2001 — 2005
High School Diploma
CSUN Sports Network March 2015 - Present
Kofi Yankey (at Santa Monica College) August 2011 - Present
Santa Monica College February 2010 - June 2012
Time Warner Cable September 2008 - December 2008
Dr. Catherine Alfonso D.D.S. June 2008 - August 2008
Skills
Final Cut Pro, Photoshop, Social Media, Videographer, Video Editing, Windows, Mac OS, Video Production, Post Production, Music, Blogging, Facebook
Education
California State University-Northridge 2013 — 2016
Bachelor of Arts (B.A.), TV Production
Santa Monica College 2008 — 2013
Film Studies
San Francisco State University 2007 — 2008
Cinema
Montrose Travel January 2013 - Present
Microsoft November 2010 - January 2012
Starwood Hotels & Resorts Worldwide, Inc. September 2009 - November 2010
Delta Air Lines May 2008 - June 2010
Time Warner Cable January 2007 - September 2009
US Airways January 2000 - April 2004
Skills
Customer Service, Sales, Customer Retention, Marketing, Help Desk Support, Cloud Applications, Supervisory Skills, Training, Freelance Writing
Education
Santa Monica College 2009 — 2011
Associate’s Degree, Communication and Media Studies
California State University-Northridge
Broadcast Journalism
Time Warner Cable November 2012 - Present
Best Buy October 2004 - November 2012
Skills
Cable Management, Cable Television, Cable Modems, Cable Networks, Cable Broadband, Digital Cable, Wireless Networking, Home Networking, Retail Sales, Customer Service, Equipment Installation, Computer Hardware..., Software Installation, Field Installation, Installation Testing, Troubleshooting, Internet Troubleshooting, Hand Tools, Power Tools, Microsoft Office, Inventory Management, Inventory Accuracy, Workplace Safety
Education
California State University-San Bernardino 2008 — 2010
Bachelor's Degree, Criminal Justice/Law Enforcement Administration
Kohl's Department Stores January 2012 - Present
Kohl's Department Stores January 2010 - January 2012
Time Warner Cable August 2007 - January 2010
Skills
Retail, Customer Satisfaction, Leadership, Sales, Inventory Management, Management, Recruiting, Customer Experience, Customer Service, Team Leadership, Store Management, Time Management, Retail Sales, Team Building, Microsoft Excel, Microsoft Office, Training, Account Management, Business Analysis, Marketing, Cross-functional Team..., Call Centers, Process Improvement, PowerPoint, Microsoft Word, Teamwork, E-commerce, Team Management, Project Management, Analytics, Hiring, Financial Analysis, Budgets
Education
Capella University 2012 — 2014
Master of Business Administration (MBA), Business Intelligence, 3.8
University of Wisconsin Milwaukee 2007 — 2010
Bachelor of Business Administration (BBA), Double Major in Marketing and Finance, 3.1
IBM May 2014 - Present
Apple April 2012 - November 2013
Time Warner Cable May 2009 - January 2012
AT&T Mobility February 2007 - April 2009
Sprint May 2005 - February 2007
ICG Communications July 2000 - August 2001
MCI Worldcomm September 1998 - May 2000
Southwest Airlines February 1995 - June 1998
US Airways November 1985 - May 1994
Skills
Sales, Competitive Analysis, Business Development, Marketing, Partner Engagement, Sales Management, Management, B2B, Customer Experience, Customer Service, Sales Operations, Strategy, Contract Negotiation, Wireless, Program Management, Sales Process, Account Management, Solution Selling, Business Intelligence, Customer Satisfaction, Direct Sales, Business Strategy, Selling, Leadership, Strategic Partnerships, Salesforce.com, CRM, Telecommunications, SaaS, Lead Generation, Integration, Cloud Computing, Managed Services, Channel Partners, Mobile Devices, Enterprise Software, Unified Communications, Product Management, New Business Development, Team Leadership, Team Building, VoIP
Education
Capella University 2013 — 2015
Bachelor's Degree, Information Technology Project Management
Time Warner Cable May 2015 - Present
Lambda Chi Alpha Fraternity, Inc. February 2013 - May 2015
Cumulus Media July 2012 - May 2015
WECT News January 2015 - April 2015
Raycom Media November 2014 - April 2015
Shope Productions March 2012 - April 2015
Cumulus Media June 2011 - October 2012
Cumulus Media June 2011 - July 2012
Johnstone Supply June 2008 - May 2011
Skills
Radio, Social Media, Radio Broadcasting, Broadcast Journalism, Adobe Audition, Commercials, iMovie, Broadcast, Digital Media, Microsoft Word, PowerPoint, Microsoft Powerpoint, Facebook, Music, Radio Producing, Apple iMovie, BSI Op-X Radio Software, AP ENPS, Edius, World Now, Broadcast Television, News Reporting, Journalism, Multimedia Journalism, Radio Production, Radio Promotions, Social Networking
Education
University of North Carolina at Wilmington 2012 — 2015
Bachelor of Arts (B.A.), Communication and Media Studies with a focus on Broadcast Journalism, Cum Laude (3.5 GPA)
Cape Fear Community College 2011 — 2011
Basic Studies, 4.0 GPA
North Brunswick High School 2007 — 2011
H.S. Diploma, 4.2
Verizon Wireless August 2010 - Present
Verizon Wireless November 2008 - August 2010
Verizon Wireless January 2007 - November 2008
Time Warner Cable August 2005 - September 2006
Cleveland State University March 2005 - April 2006
Pizza Hut April 1999 - November 2000
Skills
Call Center, Training, Coaching, Team Building, Leadership, Account Management, Sales, Customer Retention, Customer Service, Organizational..., Call Centers, Analysis, Process Improvement, Cross-functional Team..., Management, Team Leadership, Employee Training, Troubleshooting
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (M.B.A.), Operations and Supply Chain
Kaplan University 2012 — 2014
Master of Science (MS), Management/HR Specialization
Capella University 2009 — 2012
Master of Science (MS), Industrial and Organizational Psychology
Cleveland State University 2001 — 2006
Bachelor of Arts (B.A.), Psychology
World Financial Group (WFG) July 2015 - Present
Vanquish Marketing Group Inc. May 2015 - Present
Bear Fitness January 2015 - Present
The Swoll Life Project September 2014 - Present
Adventure Boot Camp for Women May 2015 - August 2015
Anderson Merchandisers April 2014 - December 2014
Avid Physical Therapy November 2013 - December 2014
Time Warner Cable September 2013 - November 2013
Excel Physical Therapy August 2013 - November 2013
Skills
Public Speaking, Microsoft Office, Sports, Weight Training, Physical Therapy, Fitness Training, Sports Nutrition, Cpr Certified, Microsoft Word, Strength Training, Personal Training, Athletics, Athletic Training, PowerPoint, Customer Service, Microsoft Excel, Injury Prevention, Fitness, Kinesiology, Wellness, Nutrition, Lifestyle, Nutrition Education, Martial Arts, Functional Training, Lifestyle Coaching, Training, Human Anatomy, Football, Facebook, Social Networking, First Aid, Strength, First Aid Training
Education
Cal State San Bernardino 2010 — 2014
Bachelor's Degree, Kinesiology concentration in Pre-Physical Therapy
Riverside Community College 2007 — 2009
Associate of Arts and Sciences (AAS)
Time Warner Cable November 2009 - Present
Organizational Development Change Management Leaders in Los Angeles 2015 - Present
Trainfish Consulting LLC January 2007 - September 2009
Crystalline America Inc. November 2007 - January 2009
Launchpad Communications November 2002 - January 2007
Ironpond Films 2007 - 2007
Hewlett Packard January 2001 - June 2001
ANTS (Applied Network & Technology Systems) January 2000 - January 2001
Concord Communications January 1999 - January 2000
COMPUSA DIRECT January 1997 - January 1999
Skills
Drive Team Sales..., Cross-functional Team..., Operational Excellence, Team Building, Change Management, Customer Service, Strategic Planning, Negotiation, Conflict Management, Call Center Development, Hiring/firing, Sales, Interviews, Marketing, Customer Satisfaction, New Business Development, Employee Relations, Business Process..., Organizational..., Start-ups, Retail, Management, Business Development, Training, Organizational..., Strategy, Leadership, Coaching, Program Management, Recruiting, B2B, Human Resources, Sales Management, Project Management, Product Development, E-commerce, Executive Coaching, Call Centers, Executive Management, Leadership Development, Business Process, CRM, Strategic Partnerships, Performance Management, Networking, Account Management, Personnel Management, Salesforce.com, Team Leadership, Business Strategy
Education
Cambridge College 1993 — 1995
Masters Degree in Management, Management, Organizational Development, Marketing, Ecommerce
University of Rochester 1982 — 1986
Bachelor's Degree, Developmental Psychology, Marketing, Human Factors
Amtrak May 2013 - Present
Keynote Consulting, Inc. February 2003 - Present
Time Warner Cable April 2010 - September 2012
Synovus Financial Corporation July 2006 - April 2010
Dynamic Corporate Solutions, Inc. January 2003 - January 2006
First Union National Bank 1985 - 2000
Skills
Instructional Design, E-Learning, Instructor-led Training, ADDIE, Blended Learning, Needs Analysis, Lectora, Captivate, Job Aids, Training Delivery, Adult Education, Learning Management..., SnagIt, Leadership Development, Instructional Technology, Content Development, Technical Writing, Educational Technology, Hands-on Training, Training, Technical Training, Curriculum Development, Employee Training, Software Documentation, Performance Improvement, SCORM, Workshop Facilitation, Articulate Studio, Call Centers, Multimedia, Performance Consulting, WebEx, ILT, Organizational Learning, Knowledge Management, Leadership, Coaching, Adult Learning Theory, Mobile Learning, Webinars, Interviews, Virtual Training, Adobe eLearning Suite, Training Needs Analysis, Human Performance, Camtasia, Distance Learning, Curriculum Design, Moodle, Technology Needs...
Education
Capella University 2003 — 2006
Master of Science, Education, major Instructional Design, 4.0
University of South Florida 1999 — 2003
BA, Interdisciplinary Studies, 4.0
Comcast August 2015 - Present
Comcast 2006 - Present
Time Warner Cable 2005 - 2006
Time Warner Cable 2004 - 2005
Skills
Provisioning, DOCSIS, Metro Ethernet, Network Design, VOD, WAN, Routers, Project Management, Data Center, Networking, Switches, Broadband, Servers, Routing, VoIP, System Administration, Cisco Technologies, Cabling, Avaya, LAN-WAN, Network Engineering, Ethernet, OSPF, Computer Network..., Juniper, MPLS, Fiber Optics, Avaya Technologies, Optical Fiber, Cisco IOS, Telephony, Network Architecture, Internet Services, TCP/IP, IP, BGP, Wireless Networking
Education
Capella University
High School, Network and System Administration/Administrator, 4.0
Time Warner Cable Business Class January 2012 - Present
Time Warner Cable Business Class January 2010 - December 2011
Time Warner Cable November 2007 - December 2009
Skills
Telecommunications, VoIP, Wireless, MPLS, Managed Services, IP, Ethernet, Telephony, Unified Communications, Broadband, Solution Selling, Call Centers, Direct Sales, Co-location, Optical Fiber
Education
Elon University - Martha and Spencer Love School of Business 2009 — 2014
Master of Business Administration (MBA), Management
Campbell University 2004 — 2007
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
LeadQual, LLC June 2013 - Present
Req Placements December 2011 - Present
Time Warner Cable July 2008 - December 2011
Cape Fear Diagnostic Imaging July 2007 - July 2008
SureSource August 2005 - June 2007
Skills
Cable Modems, Customer Service, Administrative..., Troubleshooting, Telecommunications, Employee Relations, Call Center, Telephone Skills, Invoicing, Editing, Customer Experience, Call Centers, Customer Satisfaction, Time Management, Management, Customer Retention, Broadband, Databases, Technical Support, Administrative...
Education
Cape Fear Community College 2011 — 2013
Communications
Time Warner Cable December 1990 - Present
Skills
Broadband, Telephony, VoIP, Fiber Optics, Telecommunications, Call Centers, Optical Fiber, Ethernet, IP, DOCSIS, Wireless, Cabling, Computer Network..., LAN-WAN, WAN, Cisco Technologies, MPLS, Troubleshooting, TCP/IP, Avaya, Data Center, CCNA, Managed Services, VOD, T1, Networking, Routers, Leadership
Education
Canisius College 1986 — 1988
Management Information Systems.
MarketSource March 2014 - Present
U.S. Cellular May 2013 - March 2014
Time Warner Cable March 2011 - April 2013
Time Warner Cable May 2010 - April 2011
Time Warner Cable February 2008 - May 2010
Martin Self Storage March 2006 - February 2008
Skills
Call Centers, Call Center, Broadband, Telecommunications, Customer Experience, Customer Service, Workforce Management, Administrative..., Customer Retention, VoIP, Telephony, Customer Satisfaction, Troubleshooting, Wireless, Avaya, Technical Support, Avaya Technologies, Management, Team Leadership
Education
University of North Carolina at Wilmington 2015 — 2017
Bachelor of Science (B.S.), Chemistry
Cape Fear Community College 2004 — 2014
Associate of Arts (A.A.), Business Administration, Accounting, Economics, Finance and Marketing
CEMEX April 2015 - Present
Cemex July 2013 - Present
Time Warner Cable 2011 - 2013
ADT April 2010 - November 2011
Inland Empire Pools August 2003 - April 2010
Skills
New Business Development, Building Materials, Sales Management, Sales, Account Management, Direct Sales, Management, Budgets, Contract Management, Contract Negotiation, Negotiation, Sales Operations
Education
California State University-San Bernardino
Master of Business Administration (MBA) In progress, Business Administration and Management, General
Champan University
Bachelor's degree, 3.8
Shred-it October 2013 - Present
Time Warner Cable January 2011 - October 2013
HireRight May 2010 - December 2010
The Walt Disney Company June 2009 - January 2010
Evaluation Services May 2005 - May 2009
Skills
Customer Service, Account Management, Time Management, Leadership, Management, Customer Satisfaction, Customer Retention, Telecommunications, Call Centers, Sales, Sales Operations, Salesforce.com, Team Leadership, Leadership Development, Communication, Emotional Intelligence, Hiring Practices, Recruiting, Office Administration
Education
University of Redlands 2013 — 2016
Master of Business Administration (M.B.A.), 3.5 GPA
Cal State San Bernardino 2005 — 2011
Bachelor's Degree, Business Administration and Management, General
AAIPharma Services Corp. September 2013 - Present
AAIPharma Services Corp. September 2008 - September 2013
Time Warner Cable January 1997 - September 2008
Skills
SAP, PeopleSoft, Logistics, Materials Management, Shipping, Pharmaceutical Industry, Data Entry, Process Improvement, Microsoft Office, Team Building, Training, Management, GMP, Microsoft Dynamics, Sop, FDA, CRO, 21 CFR Part 11, IATA Dangerous Goods..., SOP, Clinical Trials
Education
Cape Fear Community College 2012 — 2014
Photography
Time Warner Cable - Business Class February 2014 - Present
Time Warner Cable June 2011 - February 2014
Time Warner Cable June 2006 - June 2011
Time Warner Cable 2005 - 2006
2004 - 2005 2004 - 2005
Time Warner Cable November 2003 - April 2004
Wingate Inn - RM Lodging Inc. September 2002 - November 2003
Ramada Inn and Conference Center September 2001 - September 2002
Various Hotel Properties September 1997 - September 2001
Skills
Telephony, DOCSIS, Telecommunications, Call Center, Customer Satisfaction, Customer Experience, Strategy, Vendor Management, Customer Retention, Broadband, VoIP, Cross-functional Team..., Team Leadership, Cable Television, Business Process..., Workforce Management, Call Centers, Operations Management, Budgets, Customer Service, Leadership, Product Management, Quality Assurance, Troubleshooting, Team Building, Management
Education
Capella University 2011 — 2012
BA
Miller Motte College 2003 — 2005
Associate Degree
Johnsonburg Area High School 1992 — 1997
Diploma
Alexander Mann Solutions January 2014 - Present
Greene Resources August 2010 - January 2014
Accentuate Staffing 2009 - 2010
Diosynth Biotechnology, a part of Schering-Plough January 2008 - December 2008
bioMerieux, Inc. February 2006 - January 2008
Manpower / IBM 2004 - 2005
Time Warner Cable 2001 - 2004
AMSEC LLC March 2000 - April 2001
Skills
Applicant Tracking..., Recruiting, Talent Acquisition, Technical Recruiting, Employee Relations, Sourcing, Onboarding, Human Resources, College Recruiting, PeopleSoft, Leadership, Talent Management, Interviews, Vendor Management, Organizational..., Management, Temporary Placement, New Hire Orientations, HRIS, Deferred Compensation, Hiring, Employee Benefits, Staffing Services, Contract Recruitment, Internet Recruiting, Executive Search, Temporary Staffing, Training, Screening, Workforce Planning, Employee Training, Resume Writing, Screening Resumes, Benefits Negotiation, Permanent Placement, Personnel Management, Benefits Administration
Education
Canisius College 1995 — 1999
BS
Targo Enterprises January 1992 - Present
DTT Surveillance 1999 - 2015
DTT Surveillance 1999 - 2015
DTT Surveillance 1999 - 2015
DTT Surveillance 1999 - 2015
Time Warner Cable January 2009 - April 2010
Dish Network June 2007 - January 2009
Skills
Antivirus, Network Security, Computer Hardware, Laptops, Troubleshooting, Network Administration, Desktop Support, Software Installation, Computer Repair, Windows, Malware Analysis, XP, Windows Server, Windows 7, Computer Security, Printers, Windows Server 2003, Remote Support, Operating Systems, TCP/IP, DNS, Cisco, Wireless Networking, Routers, Sonicwall, VMware, Switches, DHCP, Security, Hardware, System Administration, Viruses, Workstations, HP, VoIP, Disaster Recovery, WAN, Deployment, Microsoft Office, Electrical, Cisco Technologies, Help Desk Support, IP, Networking, Customer Service, Servers, Data Center, Telecommunications, VPN
Education
Cape Fear Community College 1998 — 2009
Just classes I wanted, Computers, Electrical, Business
City College of San Francisco 1990 — 1992
Just Classes I wanted, Cooking, photography, business, ect
Time Warner Cable May 2014 - Present
US Army Reserve August 2011 - Present
S4 Inc. November 2013 - March 2014
Per Scholas August 2013 - October 2013
Great American Insurance 2011 - 2013
Convergys September 2008 - December 2009
Skills
Laptops, Technical Support, Windows, HTML, Troubleshooting, Networking, Operating Systems, Microsoft Office, Customer Service, Outlook, Java, Technical Leadership, Microsoft Excel, C++, C, Windows 7, CSS, Microsoft Word, PowerPoint, Public Speaking, Web Design, Editing, Help Desk Support, Networking Fundamentals, Fundamentals of AutoCAD, Desktop hardware and..., Wireless Networking..., jQuery, VPN, Hardware, Information Technology, Security
Education
Capella University 2015 — 2017
Bachelor's degree, Information Technology
Per Scholas 2013 — 2013
IT Ready, CompTIA A+ Certification, Graduated
Network Craze Technologies November 2011 - Present
Time Warner Cable January 2010 - November 2011
Muscular Dystrophy Association May 2006 - December 2009
Canisius College September 2008 - May 2009
Canisius College October 2007 - May 2009
Galaxy Communications, Syracuse June 2005 - August 2007
Buffalo Sabres October 2006 - June 2007
Syracuse University October 2001 - March 2002
Skills
Account Management, Social Media, Direct Sales, Sales, Microsoft Office, New Business Development, Sales Management, B2B, Solution Selling, Team Building, Cold Calling, Telecommunications, Marketing, Salesforce.com, Social Networking, Marketing Communications
Education
Canisius College 2007 — 2009
Masters, Sports Administration
Medaille College 2002 — 2006
Bachelors, Media Communications
Time Warner Cable October 2010 - Present
Skills
Troubleshooting, Wireless, Telecommunications, VoIP, Call Centers, Telephony, Start-ups, Leadership, Process Improvement, Customer Experience, Customer Satisfaction, Team Management, Vendor Management, Account Management
Education
California University of Pennsylvania 1994 — 1999
Bachelor of Science (B.S.), Elementary Education and Teaching, K - 8
Deaf Access Services Inc. (DAS) formerly knows as Deaf Adult Services, Inc. May 2014 - Present
Time Warner Cable 2006 - 2013
NFTA Transportation October 1994 - August 1998
Skills
Telecommunications, VoIP, Fiber Optics, Broadband, Strategic Planning, Wireless, Customer Service, Telephony, Ethernet, MPLS, Call Centers, Avaya, IP, LAN-WAN, Troubleshooting, Network Engineering, Networking, Vendor Management, Cisco Technologies, Customer Retention, Data Center, Strategic Partnerships, Technical Support, Customer Experience, Integration, Solution Selling, Workforce Management, DOCSIS, Customer Satisfaction, Cable Modems, Cable Broadband, Team Leadership, HFC, Cross-functional Team..., Leadership, Public Speaking, Nonprofits, Team Building, Community Outreach, Event Management, Public Relations, Management, Event Planning, Fundraising, Program Management, Social Media
Education
Canisius College
Bachelor's degree, Political Science and Government and English
Erie Community College
Time Warner Cable April 2012 - Present
Skills
Security, Telecommunications, Direct Sales, Leadership, Sports, Account Management, Sales, Sales Management, Sales Operations, Social Media, Coaching, B2B, Team Building, Event Management
Education
California State University-Northridge 1988 — 1991
Kinesiology and Exercise Science
California State University-Northridge 1987 — 1991
Kinesiology and Exercise Science
Time Warner Cable March 2010 - Present
United airlines August 1999 - April 2006
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Teamwork, Social Media, Time Management, Research, Retail, Public Speaking
Education
CSUN 2006 — 2010
Bachelor of Arts (B.A.), Psychology
California State University-Northridge 2006 — 2007
Master's degree, Public Administration
Chartway Federal Credit Union June 2013 - Present
Harris Connect, LLC February 2001 - October 2011
QVC Inc February 1991 - February 2001
Cox Communications February 1988 - February 1991
Time Warner Cable 1984 - 1988
Cox Communications 1981 - 1984
Education
Capella University 2003 — 2007
MBA, Marketing
Old Dominion University 1977 — 1987
BA, Communications
Time Warner Cable June 2014 - Present
Time Warner Cable September 2013 - June 2014
Time Warner Cable March 2012 - September 2013
NASCAR August 2007 - February 2012
US Navy March 1999 - August 2002
Skills
Broadcast, Satellite, Telecommunications, VoIP, Troubleshooting, TCP/IP, IP, Wireless, Cisco Technologies, Ethernet, Networking, Integration, Switches, Team Leadership, RF
Education
California State University-San Bernardino 2006 — 2007
Bachelor of Science (BS), Sociology
Riverside City College 2003 — 2006
Associate of Arts (AA), General Studies
Time Warner Cable May 2010 - Present
Alvazan, Inc, (out-of-hours start-up) June 2009 - October 2010
Avaya October 2009 - May 2010
Magpie Telecom Insiders August 2008 - February 2009
Avaya September 2000 - August 2008
Lucent Technologies October 1996 - September 2000
AT&T Bell Laboratories June 1988 - October 1996
Skills
Tomcat, Agile Methodologies, Hibernate, Scrum, XML, Java, Linux, JUnit, Ant, JSP, Maven, JBoss Application Server
Education
Caltech
MSEE, High Frequency Electronics
University of Missouri-Rolla
BSEE, Electrical Engineering
Time Warner Cable September 2004 - Present
Skills
Routers
Education
California State University-Northridge 1990 — 1992
Systems & Methods August 2015 - Present
Time Warner Cable January 2007 - May 2015
Time Warner Cable January 2002 - January 2007
United States Marine Corps Reserve January 2001 - January 2004
United States Marine Corps January 1989 - January 2001
Skills
Telecommunications, Team Building, Call Center, Customer Retention, Customer Experience, Telephony, Customer Satisfaction, Leadership, Call Centers, Sales, Team Leadership, Troubleshooting, VoIP, Training, Vendor Management, Human Resources, Customer Service, Wireless
Education
Capella University 2007 — 2010
Capella University
Time Warner Cable Area ManagerAdelphia Communications1996 - 2007
Education
California State University-Northridge 1986 — 1990
Wells Fargo August 2013 - Present
Learning Management SystemProcess ImprovementIssue ResolutionSystem Integration February 2013 - August 2013
Time Warner Cable August 2012 - February 2013
Time Warner Cable August 2006 - August 2012
Adelphia Communications January 2001 - August 2006
Adelphia Communications January 2000 - January 2001
Skills
Training Delivery, Call Centers, Performance Management, Instructional Design, Blended Learning, Employee Training, Leadership Development, Learning Management, Training, Needs Analysis, Team Building, Learning Management..., HRIS, Management, Human Resources, Analysis, E-Learning, Vendor Management
Education
California University of Pennsylvania
Bachelor of Science (B.S.), Business Administration Management
First Data Corporation 2014 - Present
InfoFort LLC June 2013 - April 2014
Staples February 2011 - November 2012
Confidential February 2006 - December 2010
Time Warner Cable November 2004 - January 2006
Worldnet Computers June 2002 - November 2003
Skills
Cold Calling, Account Management, New Business Development, Managing Complex Sales, Strategic Sales Plans, People Skills, Full P&L Responsibility, Budget, Salesforce.com, Sales, Mortgage Banking, Credit, Sales Process
Education
Canisius College 1998 — 2002
Bachelor of Science (BS), Management Information Systems, General
NC State University College of Agriculture & Life Sciences January 2015 - Present
Strategic Development Resources, LLC September 2003 - Present
Junior League of Raleigh June 2008 - May 2009
Time Warner Cable November 1994 - August 2003
Skills
Fundraising, Event Planning, Public Relations, Non-profits, Writing, Community Relations, Volunteer Management, New Business Development, Strategic Planning, Community Development, Public Speaking, Training, Leadership, Newsletters, Nonprofits, Internal Communications
Education
Campbell University 1990 — 1994
BA, Mass Communications with an emphasis in public relations
Time Warner Cable November 2009 - Present
Time Warner Cable November 1999 - November 2009
Comcast - AT&T Broadband 1999 - 2005
Skills
Inventory Management, Process Improvement, Budgeting, Team Building, Vendor Relations, Negotiation, Problem Solving, Planning, Purchasing
Education
Campbell University 1989 — 1992
BBA, Business Adminstration
Wyndham Hotel Group June 2014 - Present
Xerox April 2013 - June 2014
Hersha Hospitality November 2011 - March 2013
Highgate Hotels August 2008 - October 2011
Time Warner Cable January 2007 - August 2008
US Power Generating Company May 2006 - January 2007
Millennium & Copthorne Hotels October 2004 - January 2006
Skills
Employee Training, Human Resources, Training, Recruiting, Organizational..., Management, Payroll, Hiring, Hotels, Hotel Management, Interviews, System Administration, Policy, Program Management, Hospitality Management, Hospitality, Hospitality Industry, Revenue Analysis, Pre-opening, Quality Assurance, Food & Beverage, Budgets, Labor Relations, Leadership, Employee Engagement, Customer Satisfaction, Customer Service, Onboarding, Rooms Division, Yield Management, Front Office, Restaurants, Employee Relations
Education
Capella University 2007 — 2016
Doctor of Philosophy (Ph.D.), Organizational Behavior Studies
New York Institute of Technology 1999 — 2003
MS, Human Resources & Labor Relations
New York Institute of Technology 1995 — 1999
BS, Hospitality Management - Hotel & Restaurant Mgmt
Ferrellgas August 2013 - Present
Time Warner Cable March 2006 - August 2013
Kodak Service & Support May 2000 - September 2006
Qualex Inc. September 2000 - July 2005
U.S. Marine Corps May 1980 - May 2000
Skills
Management, Customer Service, Team Leadership, Coaching, Data Analysis, Culture Change, Training, Call Centers, Customer Experience, Customer Satisfaction, Leadership, Troubleshooting, Quality Assurance, Process Improvement, Telecommunications, Team Building, Workforce Management, Forecasting, Call Center Development, Performance Management, Operations Management, Vendor Management, Cross-functional Team..., Avaya, Customer Retention
Education
Campbell University 2009 — 2010
Business Administration and Management, General
Acentia September 2014 - Present
Time Warner Cable June 2008 - February 2014
Comcast Cable November 2001 - March 2008
Genuity Inc January 1998 - June 2001
Skills
Program Management, Team Building, Telecommunications, ITIL Certified, Vendor Management, Management, Integration, Team Leadership, Process Improvement, Operations Management, Leadership, Product Management, Troubleshooting, Project Management, Strategic Planning, Customer Service, Change Management, Business Process..., CRM, Coaching, Project Planning, Sales, IT Management, Analysis, MS Project, Wireless, Training, Budgets, Software Documentation, Cross-functional Team..., Account Management, Networking, Requirements Analysis, Business Development, Business Intelligence, Customer Satisfaction, Strategy, Business Strategy, Negotiation, New Business Development, TCP/IP, System Deployment, Call Centers, Product Development, VoIP, Business Analysis
Education
Capella University 2013 — 2014
Bachelor's Degree, Information Technology
Robert Morris University
Robert Morris University
Time Warner Cable February 2000 - Present
Education
Canisius College
B.A., Computer Science
Petroleum Enhancer LLC July 2010 - Present
Everst College December 2007 - April 2009
Global Payments December 1989 - April 2007
Time Warner Cable January 1981 - October 1988
Education
California Western School of Law 1972 — 1975
JD, Law Degee...business
Central Michigan University
BA, Business, Marketing, Economics
DynCorp International (Joint Venture - Global Linguist Solutions) September 2002 - Present
DynCorp International October 2005 - February 2008
DynCorp International September 2002 - September 2005
Washington Mutual October 1999 - March 2002
WASHINGTON MUTUAL September 1999 - March 2002
TIME WARNER CABLE April 1996 - September 1999
Time Warner Cable April 1996 - March 1999
United States Air Force February 1994 - April 1996
United States Air Force November 1986 - April 1996
United States Air Force November 1986 - January 1994
Education
Cameron University
Bachelor of Science, Organizational Management
Webster University
Master of Arts, Management
Robert Half Technolgies March 2014 - Present
San Bernardino Community College District June 2009 - November 2013
Personnel Concepts 2006 - 2009
Scottel Voice & Data August 2005 - February 2006
Time Warner Cable February 2002 - August 2005
Skills
Project Management, Troubleshooting, Windows, Telecommunications, Data Center, Disaster Recovery, Active Directory, Networking, Windows Server, Cisco Technologies, Switches, Security, Routers, Visio, WAN, Call Centers, Microsoft Office, IT Management, ITIL, System Administration, Project Planning, CCNA, VPN, Network Design, Network Architecture, Integration, LAN-WAN
Education
California State University-San Bernardino 2010 — 2014
MBA, Finance
University of Phoenix, San Bernardino 2002 — 2004
BS, Information Technology
California State University-San Bernardino 1987 — 1991
BA, Biology
New Hanover County May 2011 - February 2012
Time Warner Cable January 2009 - May 2011
TownePlace Suites by Marriott October 2008 - November 2008
Wingate by Wyndham September 2008 - October 2008
Verizon Wireless March 2005 - June 2008
Candlewood Suites November 2001 - March 2008
Education
Cape Fear Community College
Psychology
Time Warner Cable May 2013 - Present
Time Warner Cable May 2011 - May 2013
Time Warner Cable January 2010 - May 2011
Time Warner Cable February 2008 - February 2010
Embarq June 2006 - January 2008
Embarq (Formerly Sprint) October 2003 - June 2006
Skills
Employee Training, Training, Leadership, Call Centers, Strategic Partnerships, Customer Satisfaction, Management, Team Leadership, Instructional Design, Project Management, Sales, Team Building, Telecommunications, Blended Learning, Customer Experience, Training Delivery, Customer Service, Call Center, Customer Retention, Learning Management, Coaching, Instructor-led Training, Analysis, Performance Management, ADDIE, Needs Analysis, Selling, Learning Management...
Education
Capella University 2009 — 2012
Master of Science (MS), Education/Training & Performance Improvement
Meredith College 1999 — 2003
BA, American Civilization
Half the Sky Leadership Institute
Certificate, Executive Leadership
GE Healthcare, Life Science, Core Imaging November 2013 - Present
VA. Medical Center, Philadelphia, PA November 2012 - November 2013
Voorhees Toast Masters Club 2013 - 2013
AMC Health July 2011 - June 2012
TheJobNetwork November 2010 - February 2011
Time Warner Cable July 2006 - June 2009
Comcast Cable June 2004 - July 2006
Comcast Cable Television, Voorhees, New Jersey June 1999 - June 2004
United States Marine Corps August 1982 - July 1997
Skills
Project Planning, Project Execution, MS Project, Interpersonal..., Interpersonal Leadership, Salesforce.com, Sales Presentations, Customer Service, Customer Satisfaction, Customer Insight, Customer Retention, Customer Acquisition, Customer Analysis, Customer Engagement, Leadership Development, Cross-functional Team..., Strategic Leadership, Situational Leadership, Microsoft Technologies, Customer Experience, Call Centers, Team Leadership, Telecommunications, Project Management, Process Improvement, Vendor Management, Leadership, Team Building, Troubleshooting, Training, Coaching, Software Documentation, CRM, Management, Program Management, Quality Assurance
Education
University of Phoenix 2011 — 2014
MBA, Business Administration and Management, General
Rowan University 1999 — 2001
Bachelor of Science, Management Information Systems, 3.43
Camden County College 1998 — 1999
AS, Computer Information Systems, 3.95
Healthnet August 2009 - Present
Larry A. Rothstein, Attorney at Law August 2008 - August 2009
Time Warner Cable February 2006 - August 2008
Hamilton Direct October 2003 - February 2006
Education
California State University-Northridge 2004 — 2009
Bachelors, Sociology
Time Warner Cable Business Class June 2015 - Present
Time Warner Cable July 2014 - June 2015
Time Warner Cable Business Class April 2013 - July 2014
AT&T June 2009 - June 2012
Verizon Communications January 2000 - March 2009
Queens Borough Public Library January 1999 - January 2000
Skills
Telecommunications, MPLS, Call Center, Solution Selling, Customer Retention, Customer Satisfaction, Direct Sales, Sales Management, MicroSoft Project, Effective Communicator, Planning Ability, Office Management, Team Leadership, Superior organizational..., Self-efficient..., Strong atention to..., Flexibility, Adaptability, Building Rapport, Peer Training, Peer Leadership, Call Centers, Vendor Management, CRM, Time Management, Training, Customer Service, Management, Sales
Education
Capella University 2011 — 2013
B.S, Business Management/Project Management, 3.8
2006-2008Empire State University 2006 — 2008
A.A.S, Business Administration; Economics
United Renovations December 2014 - Present
Adams Golf a Division of TaylorMade-adidas Golf October 2005 - November 2014
Time Warner Cable 2004 - 2005
Marilyn J. Kroll, CPA August 2001 - November 2004
Skills
Financial Reporting, Account Reconciliation, Accounts Receivable, PeopleSoft, Variance Analysis, Financial Analysis, US GAAP, Sarbanes-Oxley Act, Accounting, Microsoft Excel, General Ledger, Fixed Assets, Accounts Payable, QuickBooks, Journal Entries, Business Planning, Cost Accounting, Cash Management, Great Plains Software, GAAP, Cash Flow, Consolidation, Golf, Auditing, Cash Receipts, ERP, Year-end Close, Financial Accounting, Invoicing, Revenue Recognition, CPA, Inventory Management, Sarbanes-Oxley, SEC filings, Financial Modeling, Internal Controls, Tax Accounting, Bank Reconciliation, External Audit, Tax, SAP, Process Improvement, Tax Returns, Accruals, Hyperion Enterprise, Financial Statements, SEC Filings
Education
Cameron University 2000 — 2002
B.S., Accounting
Western Oklahoma State College 1998 — 2000
Associate of Science (A.S.), Accounting
Justice Resource Institute April 2008 - Present
City of Chelsea, Ma March 1999 - October 2004
Time Warner Cable March 1989 - March 1999
Education
Cambridge College 2007 — 2010
BA, Human Service, Juvenile studies
ASG Security May 2012 - Present
ADT Security Services June 2009 - June 2012
Comcast Cable June 2008 - August 2009
Time Warner Cable May 2007 - June 2008
Skills
Alarm Systems, Security, IP Cameras, Account Management, Direct Sales, Sales, Customer Service, New Business Development, Cold Calling, Access Control, CCTV, Surveillance, Fire Alarm, Physical Security, Video over IP, Security Management, Loss Prevention, Sales Management, Video Analytics, Biometrics, Closing Abilities, Sales Prospecting, Customer Satisfaction
Education
Campbell University 2001 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Pinnacle Property Management Services LLC. June 2013 - March 2015
TIAA-CREF May 2012 - March 2013
Time Warner Cable September 2010 - November 2011
Time Warner Cable January 2010 - September 2010
Time Warner Cable March 2007 - January 2010
Skills
Onboarding, PeopleSoft, Applicant Tracking..., Employee Relations, HR Policies, Corporate Events, Open Enrollment, New Hire Orientations, Compliance Audits, Job Fairs, Job Posting, Travel Planning, Expense Management, Microsoft Office, Technical Recruiting, Employee Engagement, SharePoint, Taleo, Outlook, Ultipro, Cognos, Business Intelligence, Process Improvement, Background Checks, I-9 Compliance, I-9 audits, E-Verify, BrassRing
Education
Capella University
Bachelor of Science (B.S.), Human Resources Management
New Hanover County Schools August 1992 - May 2013
Kmart August 2002 - March 2007
Time Warner Cable August 1992 - October 2002
Skills
Customer Service, Microsoft Office, Microsoft Excel, Data Entry, PowerPoint, Microsoft Word
Education
Cape Fear Community College 1992 — 1995
AAS, Administrative Office Technology
Winston-Salem State University 1971 — 1976
History Education
Herbalife October 2011 - Present
Parrot Communications 2000 - 2003
Time Warner Cable 1997 - 2000
Skills
Sales Management, Administrative Support, Retail, Computer Literate, Fitness, Wellness Coaching, Nutrition, Health, Lifestyle, Public Speaking, Typing, Promotions, Event Management, Time Management, Personal Development, Coaching, Customer Relations, Word, Promoting, Social Media, Public Relations, Merchandising, Trade Shows, Excel, Advertising, Administration
Education
California State University-Northridge 1985 — 1989
Radio, TV and Film B.A., Radio, TV and Film
San Fernando Valley Junior College 1965 — 1969
Acting/Theatre
Time Warner Cable 2009 - 2011
Education
California State University-San Bernardino - College of Business and Public Administration 2001 — 2005
Bachelor of Arts (BA), Public Administration
Time Warner Cable March 2013 - Present
Verizon Wireless January 2010 - October 2012
Verizon Wireless June 2008 - October 2012
Verizon Wireless April 2007 - June 2008
Verizon Wireless June 2005 - April 2007
Skills
Customer Service..., Escalation Handling &..., Hiring Liaison, Payroll/ Time Reporting, Technical Support, Customer Satisfaction..., Front Line Supervision, Sales & Margin..., Performance Appraisals, Call Center, Teambuilding & Training, Cost-Reduction..., Order Fulfillment, Customer Retention, Customer Satisfaction, Cost Reduction..., Telecommunications, Performance Appraisal, Training, Call Centers, Supervising, Wireless
Education
SUNY at Buffalo
Canisius College
Time Warner Cable April 1998 - Present
Skills
Telecommunications, Management, Customer Service, Project Management, Sales, Leadership, Team Leadership, Strategic Planning, Troubleshooting, Account Management
Education
Cape Fear Community College
Associate's degree, Computer Engineering
National Government Services February 2014 - Present
Kindred Healthcare April 2013 - February 2014
Time Warner Cable November 2012 - April 2013
Kindred Healthcare, Inc. January 2012 - October 2012
Skills
VoIP, Servers, Hardware, Microsoft Office, Troubleshooting, Network Administration, Microsoft Excel, Networking, Software Installation, Customer Service, Call Centers, Windows 7, Information Technology, Citrix, Technical Support, Help Desk Support, Computer Hardware, Routing
Education
Campbellsville University 2004 — 2005
Computer and Information Sciences and Support Services
Kentucky tech 2003 — 2004
Bardstown High School 2000 — 2004
Dipolma
Qwest Solutions Inc. July 2014 - Present
Time Warner Cable August 2013 - July 2014
Skills
Leadership, Customer Service, Coaching, Team Building, Marketing, Management, Training, Sales, Marketing Strategy, Microsoft Office, Public Speaking, Event Planning, Social Networking, Social Media, Strategic Planning, Program Management, Procurement, Master Connector, Logistics Brokering
Education
Hope International University 2007 — 2010
Master's Degree, Non-Profit Development-Concentration Social Enterprise
Harvard Divinity School 2006 — 2006
Professional Certificate, Summer Leadership Institute
California State University-Northridge 1984 — 1986
Bachelor of Arts (B.A.), Radio and Television Communication
Santa Monica College 1981 — 1984
Associate of Arts (A.A.), General Studies
Housing Authority of the City of Los Angeles April 2008 - Present
Countywide Financial October 2005 - March 2008
Time Warner Cable June 1996 - September 1999
Education
California State University-Northridge 2011 — 2013
Master of Public Administration (M.P.A.), Public Policy
University of California, Los Angeles 1998 — 2003
Bachelor of Arts (B.A.), Psychology
Time Warner Cable Business Class May 2015 - Present
Time Warner Cable June 2010 - Present
Time Warner Cable November 2008 - June 2010
Time Warner Cable Business Class August 2007 - November 2008
Skills
Telecommunications, Management, Customer Service, Project Management, Sales, Team Leadership, Leadership, Troubleshooting, Wireless, VoIP, Networking
Education
Cape Fear Community College 2006 — 2008
EMT Basic & Fire Fighter I & II Certification, Fire and EMS
Cape Fear Community College 2004 — 2005
Adult High School Diploma