Alltel/Verizon Wireless
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Alltel/Verizon Wireless Employees
Alltel/Verizon Wireless December 2001 - May 2009
Lucent Technologies February 1979 - June 2001
Skills
Telecommunications, VoIP, LTE, Integration, IP
Education
Illinois Institute of Technology 1988 — 1989
Master of Science (M.S.), Computer Science
North Central College 1979 — 1986
Bachelor of Science (B.S.), Computer Science
HCA National Contact Center August 2010 - July 2014
Alltel/Verizon Wireless August 2003 - June 2010
Comcast Cable October 1990 - February 2003
Cape Coral Daily Breeze June 1984 - March 1990
Skills
Proofreading, writting, Typing, Cash Handling, Electronic Filing, Customer Service, Telephony, Call Centers, Collections, Bank Reconciliation, Telecommunications, Cellular Communications, Scheduling
Education
Edison Community College 1984 — 1985
Associate of Arts (A.A.), English Language and Literature, General, 3.5
University of Florida 1982 — 1984
Some College, Journalism, 3.0
High Point College 1980 — 1982
Some College, Journalism, 3.2
T. Wingate Andrews High School 1979 — 1980
High School Diploma, General Studies
Northwestern Mutual January 2010 - Present
Alltel/Verizon Wireless February 2006 - December 2009
Education
King College 2010 — 2012
BBA, Business
Sullivan South High School 1998 — 2001
High School
Takeda Pharmaceuticals April 2012 - Present
Pan American Laboratories, LLC February 2010 - November 2012
Alltel/Verizon Wireless June 2007 - February 2010
Skills
Sales Process, Self Driven, Product Introduction, Product Marketing, Building Relationships, Territory Development, Organization, Computer Literate, Endocrinology, Internal Medicine, Marketing, Medicine, Neurology, Pharmaceutical Sales, Psychiatry, Self-driven, Customer Service, Sales, Sales Management
Education
Arkansas State University
Bachelor of Science, Business; Marketing and Management
Sprint PCS EXPERTS April 2015 - Present
Target mobile July 2012 - April 2015
Wireless Planet/Sprint December 2011 - July 2012
Sprint January 2010 - January 2011
Alltel/Verizon Wireless January 2008 - January 2010
Liberty Mutual Insurance January 2007 - January 2008
Nextel/Sprint December 2003 - November 2007
Cricket June 2001 - October 2003
Alltel Wireless March 1999 - February 2001
UNITED STATES ARMY August 1988 - August 1991
Skills
Sales, Training, Direct Sales, Customer Service, Management, Selling, B2B, Retail, Coaching, Customer Experience, Cold Calling, Account Management, Inventory Management, Leadership, Sales Management, Sales Process, Solution Selling, Team Building, Troubleshooting, Wireless, CRM, Call Centers, Customer Retention, Customer Satisfaction, Interviews, Marketing, New Business Development, Operations Management, Sales Operations, Salesforce.com, Team Leadership, Telecommunications
Education
ECPI College of Technology 1996 — 1997
COMPUTER TECHNOLOGY, Computer Science
360training June 2012 - July 2013
Art Institutes of Austin 2011 - January 2012
AT&T Mobility June 2010 - June 2011
Alltel/Verizon Wireless June 2002 - December 2009
Skills
Training, Recruiting, Admissions, Higher Education, Sales, Management, Program Management, Selling, Retail, Employee Training, Coaching, Employee Relations, Performance Management, Human Resources, Customer Retention
Education
American InterContinental University 2011 — 2012
Masters of Business Administration, Human Resources, 3.8
American InterContinental University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.51
MBP (McDonough Bolyard Peck) July 2011 - Present
King Pharmaceuticals November 2009 - April 2011
Alltel/Verizon Wireless June 1995 - October 2009
Alltel June 1995 - February 2009
ALLTEL / VERIZON WIRELESS January 1995 - January 2009
American Mechanical Contractors August 1992 - June 1995
Oxygen Service Company June 1988 - June 1992
Skills
Customer Service, Outlook, Accounts Payable, Team Building, Human Resources, Inventory Management, Management, Sales, Event Planning, Microsoft Excel, Microsoft Office, Administrative..., Microsoft Word, Telecommunications, Accounts Receivable
Education
Tusculum College 2006 — 2010
Bachelor of Science, Organization Management
NORTHEAST STATE COMMUNITY COLLEGE
Stratus Networks April 2014 - Present
AT&T February 2012 - March 2014
Focused Sales Solutions April 2010 - March 2012
Verizon Wireless August 2003 - April 2010
Verizon Wireless December 1999 - August 2003
Alltel/Verizon Wireless July 1999 - December 1999
Arch Paging September 1996 - July 1999
Quintron Telephone Systems, Inc. October 1992 - June 1995
Quintron Telephone Systems, Inc. October 1983 - October 1992
Skills
Wireless, Telecommunications, Solution Selling, Account Management, Sales Management, Direct Sales, Mobile Devices, New Business Development, Mobile Technology, Customer Retention, LTE, Cellular Communications, B2B, Training, Customer Service, Community Outreach, Leadership, Selling, Business Development, Customer Satisfaction, Networking, Management, Sales, Recruiting
Education
Pierce College
Canon ITS April 2010 - Present
Alltel/Verizon Wireless August 2006 - November 2009
United Parcel Service August 2005 - August 2006
Nextel Communitcations April 2001 - May 2005
Skills
Technical Support, Outlook, Microsoft Word, Customer Service, Call Centers, Problem Solving, Marketing, Troubleshooting, Account Management, Microsoft Excel, Training, Sales Operations, Management, Network Security
Education
ECPI University 2010 — 2012
Associates, Network Security
Hewlett-Packard March 2015 - Present
Shorter College January 2014 - February 2015
Allied Wireless February 2010 - February 2013
Shorter College 2013 - 2013
Hire Velocity December 2009 - March 2010
Alltel/Verizon Wireless August 2006 - August 2009
Alltel Communications October 2005 - August 2006
Alltel Communications July 2003 - October 2005
Alltel Wireless 1999 - 2003
Skills
Project Management, Resource Management, Change Management, Quality Assurance, Training Delivery, Employee Training, Consulting, Process Simulation, Process Implementation, Training, Project Planning, Customer Service, Call Center, Vendor Management, Cross-functional Team..., Management, Call Centers, Visio, Instructional Design, Analysis, Leadership, Customer Experience, Telecommunications, Wireless, Performance Management
Education
University of Arkansas at Little Rock 1996 — 1998
MA, Interpersonal and Organizational Communications
Arkansas State University 1991 — 1995
BSE, Communicative Disorders
LR Central
Terminix January 2015 - Present
Progressive February 2014 - June 2014
Bloomingdale Pizza December 2012 - July 2013
Magnum Termite February 2012 - September 2012
Alltel/Verizon Wireless July 2009 - October 2011
One Touch Direct April 2008 - July 2009
Greentree Servicing LLC January 2005 - March 2007
Chase Auto Finance March 2003 - January 2005
WFS Financial September 2001 - February 2003
Citifinancial Mortgage July 1999 - June 2001
Skills
Microsoft Office, Customer Service, Banking, Credit, Risk Management, Finance, Portfolio Management, Microsoft Word, Financial Services, Financial Analysis, PowerPoint
Education
D G Erwin Technical Center 2000 — 2001
Certificate, Industrial Electricity
US Marine Corps MP School 1996 — 1997
Certificate, Military Police
Bank of America 2015 - Present
Bank of America July 2013 - February 2015
Bank of America April 2011 - July 2013
Bank of America July 2010 - April 2011
Wachovia March 2010 - July 2010
Alltel/Verizon Wireless February 2006 - March 2010
Skills
Event Management, Front-Desk Reception, Photographer, Administrator, Sales, Customer Service, Financial Services, Banking, Customer Satisfaction, Credit, Risk Management, Leadership, Finance, Receptionist Duties
Education
Art Institute of Fort Lauderdale 2001 — 2003
Associate of Science, Graphic design
Southern New Hampshire University
Bachelor of Science (BS), Finance, General
Gamco Services Inc August 2014 - June 2015
Verizon Wireless December 2013 - April 2014
Verizon Wireless May 2009 - December 2013
Alltel/Verizon Wireless June 2004 - May 2009
Alltel Wireless July 2002 - June 2004
Alltel Wireless April 2001 - July 2002
Skills
Negotiation, Customer Service, Coaching, Mentoring, Call Center, Customer Relations, Microsoft Office, Word, Excel, Client Relationship..., Data Analysis, PowerPoint, Outlook, Budgeting, Public Speaking, Supervisory Skills, Troubleshooting, Operations Management, Customer Satisfaction, Analysis, Leadership Development, Organizational..., Telecommunications, Writing, Documentation, Social Media, Vendor Management, Compliance, CRM, Microsoft Excel, Budgets, Software Documentation, Employee Engagement, Call Centers, Process Improvement, Team Leadership, Training, Customer Experience
Education
High Point University 1988 — 1992
BA, History & Political Science; Business Administration & Economics
Verizon Wireless December 2001 - Present
Alltel/Verizon Wireless March 2004 - September 2007
Alltel/Verizon Wireless December 2001 - March 2004
Skills
Cold Calling, Talent Acquisition, Customer Retention, Recruiting, Applicant Tracking..., College Recruiting, Telecommunications, Employee Relations, Onboarding, Account Management, Human Resources, Direct Sales, Technical Recruiting, Networking, Sourcing, Sales, Talent Management, Interviews, Temporary Placement, Employee Engagement, Management, Performance Management, Call Centers, Vendor Management, Benefits Negotiation, Training, HRIS, Staffing Services, Screening Resumes, Employee Training, Hiring, Leadership, PeopleSoft, Executive Search, Coaching, Employer Branding, Marketing, CRM, Internet Recruiting, Retail, Contract Recruitment, Screening, Employee Benefits, Job Descriptions, HR Policies, Wireless, Resume Writing, Personnel Management, Deferred Compensation, New Hire Orientations
Education
University of Phoenix 2009 — 2011
Associates Degree, Business
University Of Phoenix
Bachelors of Science in Business, Human Resources Management and Services
Verizon August 2015 - Present
Verizon Wireless January 2012 - August 2015
Verizon Wireless August 2010 - January 2012
Sprint Nextel January 2010 - July 2010
Alltel/Verizon Wireless July 2007 - May 2009
Alltel Communications May 2004 - July 2007
Choice Cellular February 2003 - January 2004
Skills
Proposal Writing, Customer Service, Inventory Management, Telephone Skills, Typing, Call Center, Contract Negotiation, Cold Calling, Account Management, Sales Process, Sales, Networking, Wireless, Customer Satisfaction, Telecommunications, Call Centers, Sales Management, Direct Sales, Solution Selling, Sales Operations, Customer Retention, Management, Customer Experience, B2B, Team Leadership, Training, Mobile Devices, Leadership, Salesforce.com
Education
Pasco-Hernando State College 2003 — 2007
AS, Business
Ridgewood High School 1999 — 2002
RightSourcing, Inc. January 2014 - Present
USAble Life February 2013 - January 2014
Chemtura Corporation February 2013 - June 2013
Murphy USA November 2011 - January 2013
Allied Wireless Communications Corporation September 2010 - November 2011
Hire Velocity February 2010 - September 2010
Verizon Wireless January 2009 - December 2009
Alltel/Verizon Wireless February 2000 - December 2009
Alltel Wireless August 2007 - January 2009
Alltel Wireless May 2001 - August 2007
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Human Resources, Internal Communications, Behavioral Interviewing, Leadership Development, College Recruiting, Screening, Interviews, Training, Hiring, Personnel Management, Onboarding, New Hire Orientations, Employee Benefits, Temporary Placement, Management, Call Centers, Talent Management, Performance Management, Job Descriptions, FMLA, Internet Recruiting, Background Checks, Technical Recruiting, Screening Resumes, Customer Service, Leadership, Employee Relations, Team Building
Education
Lyon College
Bachelor of Arts, French
Windstream May 2009 - Present
Alltel/Verizon Wireless 2006 - 2009
Level 3 Communications July 2004 - July 2006
Alltel October 1994 - July 2004
Skills
Team Management, Management, Managed Services, Cold Calling, Vendor Management, Wireless, T1, Call Centers, Solution Selling, Network Design, Sales Process, Selling, Ethernet, Cellular Communications, Telephony, Team Leadership, Coaching, Sales, Broadband
Education
John Brown University 2003 — 2005
BS, Organizational Management
University of Arkansas at Little Rock 1993 — 1997
Bryant High School 1989 — 1993
High School 1989 — 1993
Medova Healthcare Financial Group December 2013 - Present
CCH via Kelly Services September 2011 - October 2013
Paddy O'Quigley's October 2010 - July 2011
Dillons June 2010 - October 2010
Alltel/Verizon Wireless May 2008 - December 2009
Staples November 2006 - June 2008
Texas Star Cafe 2003 - 2007
Skills
Computer Repair, Technical Support, Customer Service, Terminal Server, Windows 8, Windows 7, Windows Server, Windows XP Pro, Windows Vista, Citrix Published..., Business Networking, EDI, 837I, 837P, HIPAA, PGP, Secure FTP
Education
Manhattan Area Technical College 2005 — 2005
Information Networking Technology, Computer Science, Networking
Kansas State University 2002 — 2004
Alltel/Verizon Wireless January 2008 - Present
Verizon Wireless 2008 - Present
Alltel Wireless January 1998 - February 2009
Alltel Wireless 2004-2008 January 2004 - January 2008
Alltel Wireless January 2001 - June 2005
Alltel Wireless January 2002 - January 2004
Alltel Information Services January 1998 - January 2002
Alltel Information Services January 1998 - November 2001
Rite Aid Corporation January 1994 - January 1998
Skills
Security, Network Security, IT Management, Disaster Recovery, Virtualization, IT Asset Management, Desktop Management, Desktop Administration, Antivirus, Encryption, Project Planning, Project Execution, sso, Vendor Management, Inventory Management, IT Audit, Conflict Resolution, Situation Management, Change Management, Karate, Process Improvement, Policy Analysis, Standardization, Application Packaging, application deployment, Software Installation, Software Distribution, Windows XP Professional, windows 7, Red Hat Linux, Virtualization..., Virtual PC, Virtual Server, Project Management, Windows 7, VMware ESX, Technical Support, Operating Systems, Identity Management, XP, Management, Wireless, Windows XP, Linux, Data Center, BMC Remedy, Systems Management, Software Deployment
Education
Florida Institute of Technology 2011 — 2013
Master of Business Administration (MBA), Internet Technology Management
Tuskegee University 1993 — 1997
BS, Business Administration and Management, General
Tuskegee University 1993 — 1997
Bachelor of Science, Business Administration
Alabama State University 1993 — 1993
Business Administration
Training Camp
Windstream June 2015 - Present
QualChoice February 2015 - June 2015
ABC Financial Services February 2014 - February 2015
Acxiom September 2010 - February 2014
Verizon November 2008 - December 2009
Alltel Communications, Inc. December 2007 - November 2008
ALLTEL/Verizon Wireless September 2004 - December 2007
Fidelity National Information Services April 2003 - September 2004
Alltel Information Services February 1998 - April 2003
Alltel Information Services February 1997 - February 1998
Skills
JCL, CICS, COBOL, Mainframe, tso, html, Oracle SQL, MVS, Dreamweaver, JavaScript, CSS, HTML, Databases, Unix, Software Documentation, XML, PL/SQL, Microsoft SQL Server
Education
University of Arkansas at Little Rock 1992 — 1996
B.A, Speech Communication
Pulaski County Special School District July 2013 - Present
Alltel/Verizon Wireless September 2007 - November 2010
Alltel Communications October 2004 - September 2007
Alltel Communications May 2002 - October 2004
Alltel Communications September 1998 - May 2002
Baptist Health Plaza Hotel September 1990 - July 1998
Education
Park University 2005 — 2007
B. S. Degree, Human Resources Management
Capital City Jr. College 1988 — 1990
Associate, Business Administration
South Central College June 2015 - Present
Waseca Public Schools September 2012 - Present
Waseca Community Education January 2008 - Present
St. Peter Food Co-op August 2013 - August 2014
Waseca Public Schools January 2011 - September 2012
Verizon Wireless February 2009 - September 2012
Alltel/Verizon Wireless January 2005 - September 2012
Verizon Wireless January 2011 - November 2011
Alltel November 2007 - February 2009
Alltel August 2007 - October 2007
Skills
Mobile Devices, Troubleshooting, Technical Training, Instructional Design, Research, Customer Satisfaction, Telecommunications, Call Center, Curriculum Development, Instructional Technology, Instructor-led Training, Training & Development, Web Design, Universal Design, iOS, Technical Leadership, Computer Hardware, Adult Education, A+ Certified, Special Education, Programming, Classroom Instruction, Customer Service, Customer Loyalty, Problem Solving, Training, Teaching, Teaching Adults, Elementary Education, Microsoft Office, Wireless Solutions, Wireless Broadband, Mobile Applications, Mobile Communications, Mobile Technology, Mobile Internet, Windows Mobile, Android, HTML5, Website Development, Training Delivery, Dreamweaver, Coaching, Adobe Creative Suite, Learning Disabilities, Learning Theory, Conflict Resolution, Course Development, Negotiation, Supervisory Skills
Education
Western Governors University 2010 — 2012
Instructional Design, Curriculum Development and Technology Integration
Minnesota State University, Mankato 2005 — 2009
M.S, Special Education
Pima Community College 2010 — 2010
MCDST Certification, Computers
CompTIA 2009 — 2010
A+ Certification, A+ Essentials and Remote Technician
Riverland Community College 2003 — 2004
Certificate, Web Design
Minnesota State University, Mankato 1998 — 2000
BS, Elementary Education
Austin Community College 1992 — 1994
AA, Education, Psychology
Owatonna High School 1986 — 1990
Diploma
State of Arkansas July 2013 - Present
State of Arkansas October 2012 - July 2013
Verizon Wireless June 2009 - October 2011
Alltel/Verizon Wireless July 2002 - June 2009
Alltel Indirect Distribution August 1998 - July 2002
Skills
Vendor Management, Strategy, Training, Project Management, Marketing, Integration
Education
University of Arkansas at Little Rock
Bachelor of Science, Speech Language Pathology
Northeast High School
Alltel/Verizon Wireless November 1989 - May 2009
Verizon Wireless November 1989 - May 2009
Verizon Wireless November 1989 - May 2009
Verizon Wireless January 1989 - January 2009
Verizon Wireless January 1989 - January 2009
Alltel 1989 - 2009
360 Communications January 1997 - January 2002
Verizon Wireless January 1997 - January 2002
Sprint Cellular January 1994 - January 1997
Verizon Wireless January 1994 - January 1997
Skills
Telecommunications, Wireless
Education
Roosevelt University
BA, Psychology, Personnel Administration
Roosevelt University
Bachelors of Arts, General Studies
Roosevelt University
Bachelors of Arts, General Studies
Verizon June 2009 - Present
Alltel/Verizon Wireless April 2007 - June 2009
Alltel October 2006 - April 2007
Solomon’s Construction & G’s Electric June 1998 - October 2006
Skills
Computer Network..., Routers, Wireless Networking, Telecommunications, Wireless, Troubleshooting, CDMA, Cabling, Operating Systems, VoIP, Frame Relay, MPLS, LAN-WAN, T1
Education
The University of Akron 1979 — 1980
Certified Electronic Technician Review
Mckim Technical Institute 1972 — 1975
FCC License, General electronics, Radio Communications, radar and FCC licensing
ISI Telemanagement Solutions, Inc March 2010 - Present
Alltel/Verizon Wireless September 2000 - May 2009
Perseco 1998 - 2000
Chares Industries 1993 - 2000
Zurich Life 1988 - 1993
Skills
Testing, SDLC, Billing, Automation, Business Analysis, SQL, Quality Assurance, Troubleshooting, Requirements Analysis, Operating Systems, Windows, Business Intelligence, Test Planning, Software Documentation, Software Quality...
Education
Roosevelt University 2004 — 2007
Masters, Training and Development
Roosevelt University 1996 — 2003
BA, Telecommunications
Elgin Community College 1985 — 1993
AS, Computer Science
Verizon Wireless April 2006 - June 2012
Alltel/Verizon Wireless August 2004 - April 2006
Skills
Call Centers, Cross-functional Team..., Customer Retention, Customer Satisfaction, Management, Team Management, Training
Education
Owens Community College
Business
NC Secretary of State September 2010 - December 2012
Alltel/Verizon Wireless March 2003 - July 2009
Security Management Consulting August 2000 - October 2000
UNC Hospital Police Department (Chapel Hill NC)1996-2000 June 1996 - August 2000
Skills
Criminal Investigations, Private Investigations, Fraud, Enforcement, Physical Security, Litigation Support, Risk Assessment, Investigation, Fraud Detection, Security, Identity Theft, Policy, Surveillance, Criminal Justice, Corporate Security, Financial Crimes..., Financial Risk, Risk Management, Police
Education
Appalachian State University 1991 — 1996
BS, Criminal Justice
Caldwell Community College, Boone NC 1992 — 1993
AA, Science
CompuCom Systems February 2013 - Present
Something Cellular LLC (Verizon Wireless Retailer) December 2009 - December 2012
Alltel/Verizon Wireless June 2006 - December 2009
Skills
Direct Sales, Customer Retention, Solution Selling, Sales Operations, Telecommunications, Sales Process, Customer Experience, Customer Satisfaction, Account Management, Vendor Relations and..., Increase Productivity, Staff Development and..., Executive Presentation..., Performance Improvement, Market Planning and..., Business Development, Project Planning, Project Management, Microsoft Excel, Microsoft Word, Microsoft Visio, Microsoft Access, Microsoft Office, Building Alliances and..., CompTia Project +
Education
University of South Florida - College of Business Administration
N/A, Management Information Systems, General
Alltel/Verizon Wireless March 2009 - June 2011
Skills
Wireless, Telecommunications, Product Management, Customer Service
Education
Miller-Motte Technical College-Clarksville 2011 — 2014
Associate of Science (AS), Respiratory Care Therapy/Therapist