Baystate Health
Industry: Not-for-profit organization
DescriptionBaystate Health is a not-for-profit integrated health system headquartered in Springfield, Massachusetts, serving Western Massachusetts and the Knowledge Corridor Region of Massachusetts and Connecticut. The system has 4 hospitals, over 80 medical practices, and 25 reference laboratories. CEO: Mark A. Keroack (1 Jul 2014–) Headquarters: Springfield, Massachusetts, United States Number of employees: 12,000 Founded: 1883 CFO: Raymond McCarthy (Baysatate Medical Practices, Baycare Health Partners) Subsidiaries: Baystate Medical Center, Health New England,
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Baystate Health Employees
Baystate Health February 2014 - Present
McDonald´s May 1995 - March 2012
Skills
Time Management, Coaching Staff, Training, Exceed Sales Goals, Meet Deadlines, Team Building, Budgets, Building Relationships, Business Planning, Food Safety, Food Industry, Staff Development, Staff Retention, Turnover, Inventory Control, Interviews, Management Consulting, Management Skills..., P&L Analysis, P&L Financial Management, Local Marketing, Job Fairs, Schedule Control, Restaurant Management, Recipes, Food, Catering, Banquets
Education
Holyoke Community College 2014 — 2014
Culinary Arts/Chef Training
Lincoln Culinary Institute- Suffield 2012 — 2014
Bachelor's degree, Culinary Arts/Chef Training
SmartSource, Inc May 2013 - Present
Fulbright & Jaworski October 2007 - April 2012
JPMorgan Chase January 2007 - October 2007
Baystate Health March 2005 - December 2006
Verizon May 2006 - August 2006
RCN January 2001 - January 2004
MassMutual Financial Group January 1997 - January 2000
U.S. Army January 1986 - January 1997
Education
Holyoke Community College
Associate of Science (A.S.), Business Administration and Management, General
Baystate Health June 2014 - Present
Mount Holyoke College Alumnae Association January 2014 - June 2014
Relationship, Attachment and Development Lab at Mount Holyoke College June 2013 - August 2013
Mount Holyoke College Alumnae Association September 2010 - August 2013
Infant Cognition Lab at University of Massachusetts May 2012 - August 2012
Skills
Languages: Proficient..., Microsoft Excel, Microsoft Word, PowerPoint, IMB SPSS Statistics, Data Entry, Customer Service, Time Management, Research, Microsoft Office, SPSS
Education
Mount Holyoke College 2010 — 2013
Bachelor of Arts, Psychology and History, 3.928
Haverford College 2009 — 2010
The Yankee Candle Company, Inc. August 2015 - Present
MassMutual Financial Group March 2014 - December 2014
Baystate Health December 2010 - February 2014
Baystate Health February 2008 - December 2010
Baystate Health May 2006 - February 2008
American Express Travel Services March 2000 - May 2006
Carlson Wagonlit Travel February 1997 - February 2000
Skills
Deferred Compensation, Applicant Tracking..., Human Resources, PeopleSoft, Talent Acquisition, Onboarding, Workforce Planning, Management, Training, Recruiting
Education
Holyoke Community College 1993 — 1996
Holyoke Health Center, Inc. May 2015 - Present
Stoltenberg Consulting April 2014 - May 2015
Present Catholic Health East/Trinity Health April 2012 - April 2014
Baystate Health August 2006 - March 2012
Baystate Health January 2006 - August 2006
Baystate Health August 2000 - January 2006
Skills
EHR, Integration, Cerner, Troubleshooting, Analysis, Testing, Hospitals, Medical Records, Microsoft Office, Information Technology, NextGen, Ambulatory, Process Improvement, Healthcare Information..., Informatics, Documentations, Health Information..., Software Implementation, Healthcare Consulting, Project Planning, Systems Analysis, Inpatient, GoLive, Radiology, CPOE, Documentation, Healthcare Management, HIPAA
Education
Easthampton High School
Holyoke Community College
Health Information Management, Presently
Baystate Health April 2015 - Present
Walgreens December 1999 - Present
Education
Westfield State University 2015 — 2017
Bachelor of Education (B.Ed.), Elementary Education and Teaching
Holyoke Community College 2012 — 2015
Associate of Science (AS), Elementary Education and Teaching
hca July 2008 - April 2014
Baystate Health 2005 - November 2007
planned parenthood league of western massachusetts 2002 - 2005
Skills
endoscopy technician /..., Surgery, Endoscopy, Patient Safety, BLS, Hospitals, Medical Terminology, Healthcare, Healthcare Management, EMR, HIPAA, Nursing, Healthcare Information..., Clinical Research, Critical Care, Inpatient, CPR Certified, Medical-Surgical, Medicine, Vital Signs, Meditech
Education
springfield technical communiyt college 1998 — 2000
associates, health science / surgical technology
Holyoke Community College 1995 — 1998
general education courses
Baystate Health September 2013 - Present
Baystate Reference Lab, Baystate Medical Center, Baystate Mary Lane Hospital May 2004 - Present
Baystate Medical Center January 2004 - Present
Johnson Memorial Hospital May 1992 - Present
Education
Bay Path College MBA 2008 — 2010
Masters Business Administration
University of Massachusetts at Amherst - Isenberg School of Management 2001 — 2003
BS
Baystate Health June 2015 - Present
Reliable Temps Inc. August 2005 - June 2015
Skills
Payroll, Human Resources, New Hire Orientations, Temporary Staffing, Staffing Services, Recruiting, Talent Acquisition, Training, Screening Resumes, Customer Service, Recruitment Advertising, Employee Relations, Contract Recruitment, Onboarding, Interviews, Employee Benefits, Performance Management, Talent Management, Temporary Placement, Applicant Tracking...
Education
Holyoke Community College 2000 — 2002
Associate's degree
Baystate Health March 2015 - Present
Baystate Health February 2014 - Present
Baystate Health February 2011 - February 2014
Holyoke Medical Center February 2008 - February 2011
Hampden Bank March 2002 - September 2007
Skills
Disaster Recovery, Windows Server, Active Directory, Citrix, Virtualization, Troubleshooting, Software Documentation, VMware ESX, Servers, HL7, DNS, Microsoft Exchange, Network Security, VMware, Networking, Cerner, Healthcare Information..., HIPAA, Microsoft SQL Server, Windows 7, DHCP, SAN, Firewalls, PACS, EHR, IT Audit, Internal Audit, Security+, VPN, Information Security, Law Enforcement, Security
Education
Western New England College 2005 — 2009
Bachelor of Science in Business Administration (BSBA), Computer Information Systems
Holyoke Community College
A.S. in Computer Information Systems, Microcomputer User Support
Baystate Wing Hospital June 2015 - Present
Baystate Health March 2015 - June 2015
Athol Memorial Hospital 2010 - 2014
Skills
Clinical Pharmacy, Medication..., Pharmacology, Physician Relations, Inventory Management, Team Building, Oral Communication, Organization Skills, PowerPoint, Microsoft Excel, Microsoft Word, Time Management, Pharmacy, Healthcare, Inpatient, Meditech, Hospitals, Clinical Research, Patient Safety, Managed Care, Patient Education, Pharmacists, CPR Certified, Pharmaceutical Industry, Medication Therapy..., Medicine
Education
Massachusetts College of Pharmacy and Health Sciences
Doctor of Pharmacy (PharmD)
Baystate Health December 1984 - Present
Skills
Healthcare, Applicant Tracking..., Talent Acquisition, Recruiting, Onboarding, PeopleSoft, Human Resources, Talent Management, Sourcing, Hospitals, Training
Education
Holyoke Community College
Associate of Science (A.S.)
Worcester State University
Bachelor of Business Administration (B.B.A.)
Baystate Health Customer Service SpecialistMassMutual Financial Group2006 - 2012
Skills
Healthcare, Customer Service, HIPAA, PowerPoint, Microsoft Office, Outlook, Data Entry, Microsoft Word, Healthcare Information..., Public Speaking, Microsoft Excel, Hospitals, Event Planning, Medical Terminology, Access, Administrative...
Education
Liberty University 2014 — 2014
American International College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Public Relations, Advertising, and Applied Communication
Rite Aid May 2007 - June 2011
Mercy Medical Center September 2002 - July 2004
Baystate Health May 2001 - June 2002
Holyoke Hospital 1997 - 2001
Skills
Patient..., Healthcare, Patient Education, Hospitals, Patient Safety
Education
UMass Dartmouth 2001 — 2011
Certificate, RN Refresher Course
Holyoke Community College 1993 — 1996
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Baystate Health August 2011 - Present
Baystate Health January 2010 - August 2011
Skills
Interior Design, Interior Architecture, Sketching, Space planning, Budgets, AutoCAD, Systems Furniture, Healthcare Design, Strategy, Management, Customer Service, Rendering, Space Planning, Sustainable Design, Submittals, Photoshop, SketchUp, Healthcare
Education
International Academy of Design 2003 — 2005
Bachelor of Science (BS), Interior Design
Ludlow High School 1999 — 2003
High School Diploma, General Studies
Baystate Health January 2012 - Present
Baystate Medical Center September 2006 - February 2012
Baystate Medical Center January 2007 - December 2011
Baystate Medical Center April 2005 - December 2006
Skills
Organizational..., Strategic Planning, Medication Therapy..., Pharmacists, Pharmacy, Disease Management, Hospitals, Healthcare Management, Clinical Research, Oncology, Clinical Pharmacy, Medical Education, Patient Safety, Acute Care, Critical Care, Healthcare
Education
Massachusetts College of Pharmacy and Health Sciences 1994 — 2000
PharmD, Pharmacy
Self-Employed- Private Duty Nursing Services December 2013 - Present
Baystate Health February 2010 - August 2012
Wingate of West Springfield September 2008 - January 2010
Skills
Nursing, BLS, Therapeutic Massage, Customer Service, Health, Wellness
Education
Holyoke Community College
Associates of Science, Registered Nursing/Registered Nurse
Stillpoint Center for Therapeutic Massage
Certificate, Therapeutic Massage and Bodywork
Baystate Health June 2014 - Present
Wellington Management March 2012 - May 2014
Putnam Investments March 1998 - March 2012
John Hancock March 1997 - March 1998
NEBS April 1996 - March 1997
Fidelity Investments August 1995 - March 1996
Skills
Vendor Management, Business Analysis, Risk Management, Data Center, Project Management, Program Management, Financial Services, Oracle, Strategic Planning, Process Improvement, Management, Databases, IT Management, ITIL, Disaster Recovery, Enterprise Software, SQL, Enterprise Architecture, Software Project...
Education
Suffolk University - Sawyer School of Management 2006 — 2007
Executive MBA, Management
Madurai Kamaraj University 1987 — 1991
Bachelor of Science (BS), Computer Science & Engineering
Steffian Bradley Architects October 2014 - Present
Steffian Bradley Architects September 2011 - October 2014
Baystate Health June 2010 - August 2011
Skills
Photoshop, Rendering, Interior Design, SketchUp, PowerPoint, Architectural Drawings, Microsoft Word, Interior Architecture, AutoCAD, Revit, Microsoft Excel, Sketching
Education
Holyoke Community College 2009 — 2010
Business Managment
Marywood University 2006 — 2010
Bachelors Degree in Architecture, Interior Architecture/ Design
Baystate Health September 2015 - Present
Fujitsu October 2013 - August 2015
MassMutual Financial Group January 2012 - October 2013
MassMutual Financial Group June 2010 - January 2012
Chordiant Software March 2006 - January 2010
Keane Incorporated June 2005 - December 2005
Kronos 2000 - 2005
Career Connections 1996 - 2000
Skills
SPHR, Recruiting, Human Resources, Applicant Tracking..., Talent Acquisition, HRIS, Employee Relations, Technical Recruiting, Internet Recruiting, Employee Benefits, New Hire Orientations, Program Management, Personnel Management, Management, Team Building, Benefits Negotiation, Hiring, Policy, Strategy, Change Management, Interviews, Benefits Administration, Organizational..., Employee Engagement, Career Development, Organizational..., Salesforce.com, Leadership, Strategic Planning, Temporary Placement, Vendor Management, Behavioral Interviewing
Education
Rivier College 2007 — 2009
MBA, Organizational Leadership
Jacksonville University 1991 — 1993
BFA
Hospice Care of Southwest Michigan March 2015 - Present
University of Massachusetts September 2011 - January 2013
Cooley Dickinson Hospital September 2012 - December 2012
Providence Behavioral Health Hospital July 2012 - August 2012
Baystate Health June 2012 - July 2012
UMass Memorial Medical Center May 2012 - June 2012
Baystate Health January 2012 - April 2012
Cooley Dickinson Hospital September 2011 - December 2011
Skills
Healthcare, Nursing, BLS, Microsoft Office, Skin Care, Customer Service, Direct Patient Care, Evidence-Based Nursing..., Medication..., Patient Education, Patient Safety, Patient Advocacy, Documentation, Research, Pediatrics, Software Documentation, Mental Health, IPL, Laser Hair Removal, Facial Rejuvenation, Tattoo Removal
Education
Michigan State University
University of Massachusetts, Amherst 2011 — 2013
Bachelor of Science, Nursing
New England Center for Esthetics Education 2008 — 2009
Certificate, Esthetics
University of Massachusetts, Amherst 2002 — 2005
Bachelor of Arts (BA), Political Science
University of Massachusetts, Amherst 2002 — 2005
Bachelor of Arts (BA), Legal Studies
Baystate Health June 2013 - Present
Pioneer Valley Urology- Internship Site 2012 - 2012
Skills
Healthcare, Medical Terminology, Cpr Certified, EMR, HIPAA, Vital Signs, Hospitals, Medical Records, Medical Billing, Patient Safety
Education
Holyoke Community College 2007 — 2012
Associate's degree, Medical/Clinical Assistant
Baystate Health January 2014 - Present
University of Massachusetts Amherst August 2013 - Present
University of Massachusetts Amherst February 2014 - May 2015
JWU Nutrigenomics Society September 2012 - June 2013
Johnson and Wales University May 2012 - June 2013
Boys and Girls Club September 2005 - May 2007
Skills
Developing New Markets, Developing Client..., Inside Sales, Healthy Eating, Recipes, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Research, Cooking, Team Building, Coaching, Culinary Skills, Restaurants, Community Outreach, Nutrition, Public Speaking, Teaching, Event Planning, Social Media, Time Management, Nutrition Education
Education
Keene State College 2015 — 2016
Dietetic Internship, Foods, Nutrition, and Wellness Studies, General
University of Massachusetts, Amherst 2013 — 2016
Master of Public Health (M.P.H.), Community Nutrition
Universidad San Ignacio de Loyola 2013 — 2013
Bachelor of Science (BS), Culinary Arts/Chef Training
Johnson and Wales University 2008 — 2013
Bachelor of Science (BS), Human Nutrition, 3.6
Norwich University 2004 — 2007
Attained B.A, International Studies
Northeastern University
Xaverian Brothers High School
Baystate Health January 2008 - Present
Baystate Medical Center December 2002 - December 2007
Baystate Medical Center December 1999 - December 2002
Skills
Healthcare, Revenue Cycle, Hospitals, Healthcare Information..., EMR, Managed Care, HIPAA, EHR, Healthcare Management, Informatics, Cerner, Medicaid
Education
Western New England University 2000 — 2004
MBA, Health Care Administration
Isenberg School of Management, UMass Amherst
B.S., Business
New England Baptist Hospital November 2009 - Present
Baystate Health June 2004 - October 2009
Baystate Medical Center December 1999 - October 2009
Baystate Health April 1997 - December 1999
Skills
Healthcare, Leadership, Healthcare Management, Hospitals, Healthcare Information..., Managed Care, Process Improvement, EMR, Strategic Planning, EHR, HIPAA, Nonprofits, Team Building
Education
Marymount University
Nursing
New York Institute of Technology-Old Westbury
MBA, Business
MassMutual Financial Group February 2014 - Present
MassMutual Financial Group November 2012 - February 2014
MassMutual Financial Group May 2012 - November 2012
Baystate Health April 2010 - May 2012
Ford Motor Company July 1998 - January 2009
Education
Iowa State University - College of Business
Master of Business Administration (M.B.A.)
Baystate Health April 2011 - Present
Skills
Process Improvement, Healthcare Information..., Nonprofits, Program Development, Software Documentation, Data Analysis, EMR, Public Health, Fundraising, Healthcare, Case Management
Education
Jacksonville University
Baystate Health October 2008 - Present
SAIC March 2008 - October 2008
Implementation Services for Healthcare 2006 - 2007
Skills
Healthcare Information..., Software Implementation, Project Management, SDLC, Program Management, Software Documentation, Healthcare Management, WebSphere Application..., Process Improvement, HL7, System Deployment, Integration, Visio, EHR, IIS, Business Analysis, EMR, Healthcare, HIPAA, Troubleshooting, Cerner, Citrix, Tomcat, Windows Server, Cerner Millennium, AIX, Informatics, Disaster Recovery, SharePoint, WebSphere, WebLogic, Information Technology, IBM HTTP Server, Perioperative, Red Hat Linux, AIX 5.x, IBM AIX, Hospitals
Education
Massachusetts College of Liberal Arts 1992 — 1996
BA Business Admin
Mansfield High School
Baystate Health May 2012 - Present
Century 21 Real Estate February 2012 - Present
Stop & Shop Inc January 2001 - January 2010
National Nonwovens January 1999 - January 2001
Ryder Vehicle Sales January 1997 - January 1999
Williams College January 1995 - January 1997
Williamstown Theatre January 1993 - January 1996
ARAMARK Food Services January 1993 - January 1995
Hot Dog Vending & Disc Jockey businesses January 1991 - January 1993
Skills
Event Management, Customer Service, Selling, Sales, Real Estate, Team Building, Negotiation, Marketing, First Time Home Buyers, Budgets, Investment Properties, Investments, Marketing Strategy, Time Management, Strategic Planning, Real Estate Transactions, Retail, Asset Managment, Recruiting, Office Management, Social Networking, Operations Management
Education
Massachusetts College 1990 — 1995
Agawam High School Diploma; Liberal Arts B. A, Interdisciplinary Studies; Fine and Performing Arts Management
Massachusetts College of Liberal Arts 1990 — 1995
BA, Interdiscplinary Studies
Agawam High School
Real Living Realty Professionals Surgical TechnologistNew England Dermatology and Laser CenterJune 2006 - August 2009
Baystate Health June 2004 - June 2006
NCCI - National Council for Compensation Insurance 1997 - 2000
Bruner Consulting Associates, Inc. 1993 - 1997
Hamilton SundstrandSr 1982 - 1991
Skills
Referrals, Short Sales, Training, Real Estate, Real Estate Transactions, Buyer Representation, Customer Service, Relocation, First Time Home Buyers, Listings, New Home Sales
Education
Springfield Technical Community College 2002 — 2004
AS, Surgical Technology
Isenberg School of Management, UMass Amherst 1976 — 1980
BBA, Marketing
Baystate Health Franklin Medical Center June 2015 - Present
Baystate Health Franklin Medical Center April 2015 - Present
Baystate Health Franklin Medical Center October 2012 - Present
Baystate Health July 2005 - Present
Baystate Health Franklin Medical Center December 2014 - March 2015
Baystate Health April 2010 - September 2012
Baystate Health October 2006 - September 2012
Tufts Medical Center November 2009 - October 2010
Orlando Health July 2002 - June 2005
Skills
Hospitals, Medicine, Emergency Medicine, Informatics, Emergency Room, EMR, Healthcare Management, Healthcare, Healthcare Information..., EHR, Patient Safety, Clinical Research, ACLS, HIPAA, BLS, Cerner, PALS, Inpatient, Acute Care, Epic Systems, Medicare, Board Certified, Physician Relations, Physicians, Management, Medical Terminology, Medical Education
Education
University of Massachusetts at Amherst - Isenberg School of Management 2010 — 2013
MBA, Business
Oregon Health and Science University 2010 — 2010
10x10, Clinical Informatics
American College of Physician Executives 2009 — 2010
Tufts University School of Medicine 1998 — 2002
MD
Wesleyan University 1994 — 1998
BA, Computer Science
Baystate Health February 2009 - Present
State Street Corp, State Street Australia Ltd February 1994 - August 2003
Education
MGH Institute of Health Professions 2005 — 2008
MSN, Family Nurse Practitioner
Baystate Health January 2012 - Present
Bidwell ID August 1999 - December 2011
Marlboro College Graduate School 2011 - August 2011
FamilyFun Magazine April 1998 - July 1999
Q, LTD September 1994 - April 1998
Washtenaw County February 1992 - September 1994
Peace Corps Volunteer July 1989 - October 1991
Skills
Social Entrepreneurship, Social Media, Community Outreach, Non-profits, Strategy, Public Speaking, Fundraising, Social Media Marketing, Nonprofits, Marketing Communications, Digital Marketing, Strategic Planning, Marketing, Digital Strategy, Public Relations, Marketing Strategy, Creative Direction, Leadership, Online Marketing, Photography, Advertising, Blogging, Media Relations, Event Planning, Editing, Strategic Communications, Social Networking, Newsletters, Copywriting, Email Marketing, Budgets
Education
McGill University 1982 — 1986
BA
Baystate Medical Center September 2014 - Present
Baystate Health June 2001 - September 2014
Caratis Norwood Hospital, Norwood, MA 1998 - June 2001
Roger Williams Medical Center 1997 - 1998
Vencor Hospital, 1995 - 1997
Makassed General Hospital 1983 - 1991
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Editing, C++, C, Java
Education
MGH Institute of Health Professions 2013 — 2016
Anticipated Degree: Doctor of Nursing Practice (DNP), DNP focus Informatics
University of Hartford, West Hartford, CT 2010 — 2013
Master of Science in Nursing Adminstration, Nursing Administration
Tufts University School of Medicine 2010 - Present
Baystate Health 2009 - Present
Baystate Health 2003 - 2009
Baystate Health 1995 - 2007
Skills
Clinical Research, IVF, Gynecology, Reproductive..., Quality Improvement, Strategic Planning, Board Certified, Obstetrics, Surgery, Healthcare
Education
Harvard School of Public Health 2013 — 2015
Master's degree, Health Care Management
Jones Institute, Eastern VA Medical School 1991 — 1993
Reproductive Endocrinology
Penn State University 1983 — 1987
Doctor of Medicine (MD)
Lehigh University 1979 — 1983
Bachelor of Science (BS), Chemistry
Dartmouth-Hitchcock January 2015 - Present
One Medical Group November 2012 - December 2014
Tufts Medical Center / New England Quality Care Alliance December 2011 - November 2012
Baystate Health February 2005 - November 2011
Massachusetts General Hospital / Partners Healthcare 2002 - 2005
Education
Mount Holyoke College 1998 — 2002
BA, Duel Bachelor degrees in Psychology & Art History
Isenberg School of Management, UMass Amherst 2009 — 2011
MBA, Master of Business Administration
MPTF April 2014 - Present
My Fit Foods December 2013 - April 2014
Southcoast Health System & Southcoast Hospitals Group September 2012 - June 2013
Cooley Dickinson Hospital June 2011 - August 2012
Baystate Health November 2011 - December 2011
Cheshire Medical Center September 2010 - May 2011
Keene State College January 2010 - May 2011
Fertile Fields Farm May 2010 - August 2010
The Brattleboro Retreat February 2010 - April 2010
Skills
Nutrition, Nutrition Education, Nutritional Counseling, Health Education, Dietetics, PowerPoint, Public Speaking, Microsoft Office, Microsoft Word, Wellness, Public Health, Social Media, Microsoft Excel, Time Management, Meditech, Clinical Research, Health Promotion
Education
Keene State College 2007 — 2011
Bachelor of Science (BS), Health Science: Nutrition Option, Minor in Art
Hampshire Regional High School 2003 — 2007
MicroTek, Inc. 1987 - Present
Baystate Health January 2009 - Present
Health New England March 2013 - Present
Northwestern Mutual Financial Services August 2014 - Present
Wentworth Institute of Technology 2000 - 2007
Management Consultant 1985 - 1994
New England Business Associates 1985 - 1987
Skills
Philanthropy, Program Development, Fundraising, Public Speaking, Volunteer Management, Organizational..., Leadership Development, Healthcare, Non-profit..., Management Consulting, Corporate Finance, Strategic Financial..., Board Development, Board Governance, Board of Director..., Strategic Planning, Board of Directors, Team Building, Community Development, Management, Staff Development, Policy, Coaching, Workshop Facilitation, Start-ups, Personal Development, Community Outreach, Marketing, Executive Management, Strategy, Small Business, Social Entrepreneurship, Proposal Writing, Training, Leadership, Entrepreneurship, Program Management, Public Relations, Executive Development, Executive Coaching, Conflict Resolution, Change Management, Social Networking, Consulting, Strategic Communications, Business Planning, Culture Change, Finance, Strategic Partnerships
Education
University of Massachusetts at Amherst - Isenberg School of Management 1985 — 1987
Master of Business Administration (MBA), Business Administration and Management, General
Westfield State College 1973 — 1977
Bachelor's degree, Psychology
The Hartford Courant / CT1Media April 2007 - Present
Harry and David July 2006 - April 2007
Schurman Retail Group (American Greetings, Carlton and Papyrus stores) August 2004 - July 2006
Transworld Entertainment May 2002 - August 2004
The Body Shop February 2000 - May 2002
Garden Botanika August 1998 - February 2000
Baystate Health March 1993 - August 1998
Skills
Advertising Sales, New Business Development, Account Management, Customer Relations, Customer Service, Marketing Strategy, Negotiation, Social Media Marketing, Forecasting, Retail, Advertising, Marketing Communications, Newspaper, Integrated Marketing, Digital Marketing, Marketing, Facebook, Direct Marketing, Digital Media, Newspapers, Blogging, Competitive Analysis, Budgets, Social Media, Sales, Business Development, Sales Management, Management, Training, Online Advertising, Direct Mail, Leadership, Recruiting, Email Marketing
Education
Western New England College 1996 — 2001
Master of Business Administration (M.B.A.), Business Management
Westfield State College 1994 — 1996
Bachelor of Business Administration (B.B.A.), Business Management
Holyoke Community College 1992 — 1994
Associate of Science (A.S.), Health Information Management
Baystate Medical Practices - An affiliate of Baystate Health, Springfield, MA October 1997 - Present
Baystate Health 1997 - Present
MeroWest Medical Center, Framingham, MA July 1990 - September 1997
The Memorial Hospital, Worcester, MA July 1977 - June 1990
Skills
Physicians, Hospitals, Healthcare Management, Managed Care, Healthcare, Healthcare Information..., Emergency Medicine
Education
Harvard School of Public Health 1995 — 1997
MPH, Health Policy & Managementn
State Univerity of New York (SUNY) Downstate Medical Center 1969 — 1973
MD, Medicie
University of Vermont
BA (Mathematics), MS (Physiology and Biophysics)
Baystate Medical Center September 2013 - Present
The Teaching Company July 2012 - Present
National Center For Missing and Exploited Children February 2010 - May 2010
Baystate Health May 2006 - August 2008
Community Care Services February 2008 - May 2008
Roger Williams University August 2006 - May 2008
Education
Marymount University 2008 — 2010
Master, Forensic Psychology; Forensic Psychology
Roger Williams University
Bachelor of Arts, Psychology; Australian Studies
University of Wollongong
Baystate Health June 2015 - Present
C&S Wholesale Grocers October 2011 - June 2015
C&S Wholesale Grocers October 2007 - October 2011
Talbots October 2004 - October 2007
Linens N Things June 2003 - October 2004
Skills
Relocation, Retail, Inventory Management, Customer Service, ERC, Sourcing, Warehousing, Marketing, Competitive Analysis, Training, Supply Chain, Analysis, Leadership, Recruiting, Forecasting, Payroll, Sales Operations, Logistics, Team Building, Management, Merchandising, Sales, Project Planning, Sales Management, Employee Relations, Interviews, Account Management, Purchasing, Strategic Planning, Hiring, New Business Development, Time Management, Staff Development, Negotiation, Performance Management, Contract Negotiation, Cold Calling, Employee Training, Employee Benefits, Pricing
Education
Keene State College 1999 — 2003
BA, American Studies and Film
Baystate Health December 2014 - Present
Cooley Dickinson Hospital April 2012 - December 2014
UnitedHealth Group July 2011 - March 2012
Cooley Dickinson Hospital January 2010 - July 2011
MassMutual June 2007 - September 2009
MassMutual Financial Group April 2006 - June 2007
Phoenix Life Insurance Company June 2005 - April 2006
Phoenix Life Insurance Company May 2001 - June 2005
Phoenix Life Insurance Company September 1996 - May 2001
Berkshire Health Systems June 1995 - September 1996
Skills
Vendor Management, Infrastructure, Budgets, Project Management, Strategic Planning, Visio, Temporary Placement, SDLC, Business Analysis, Process Improvement, Data Analysis, Requirements Analysis, Healthcare Information..., Leadership, System Administration, Enterprise Architecture, Enterprise Software, ITIL, Business Intelligence, HTML, Resource Management, SharePoint, Operations Management, Databases, DB2, Troubleshooting, Change Management, Business Requirements, IIS, Systems Analysis, Unix, Insurance, IT Strategy, Access, Program Management, Six Sigma, Software Documentation, Technical Support, Healthcare, Disaster Recovery, Software Project..., Management, Project Portfolio..., Requirements Gathering, IT Management, Java, System Deployment, Analysis, Integration
Education
University of Phoenix 2005 — 2006
Information Systems/Management
Holyoke Community College 2004 — 2005
Java Programming
Berkshire Community College 1981 — 1985
Business/Information Systems
University of Massachusetts, Amherst 1976 — 1978
BFA, Art Education
Berkshire Community College 1974 — 1976
AA, Visual Arts
Promodel June 2000 - Present
baystate health system 1994 - 2000
Baystate Health 1994 - 2000
Hamilton Sundstrand 1980 - 1994
Skills
Visio, Six Sigma, Process Improvement, Business Process..., Simulations, Process Engineering, Analysis, Integration, Program Management, Business Intelligence, Cross-functional Team..., Management Consulting, Software Project..., Business Analysis, Requirements Analysis
Education
Lesley University 1993 — 1995
BS, Management
University of Michigan 1976 — 1977
bsme, engineering
Colerain High School 1970 — 1973
Northridge Hospital Medical Center August 2015 - Present
Baystate Health August 2014 - August 2015
Aphasia Center, MGH Institute of Health Professions January 2013 - August 2014
MGH Institute of Health Professions, Aphasia Center January 2014 - May 2014
Towards Independent Living and Learning (TILL, inc) June 2012 - January 2014
Aviv Centers For Living: Inpatient Rehabilitation Center September 2013 - December 2013
Hanover Middle School May 2013 - August 2013
Speech, Language and Literacy Center (SLLC), MGH Institute of Health Professions September 2012 - May 2013
UMass Marching Band August 2010 - June 2012
Berkshire Hills Music Academy August 2011 - April 2012
Skills
Speech, Teaching, Public Speaking, Microsoft Office, Clinical Research, PowerPoint, Research, Treatment, Microsoft Word, Microsoft Excel, Cpr Certified, Market Research, Healthcare, Fundraising, Community Outreach, Nonprofits, Event Planning, Customer Service, Social Media, Music Performance, Music Education, Developmental..., Aphasia
Education
MGH Institute of Health Professions 2012 — 2014
Master's of Science, Speech-Language Pathology/Pathologist
University of Massachusetts, Amherst 2008 — 2011
B.S., Communication Disorders, Music
Hampshire Fire Protection, LLC August 2014 - Present
U30 Cat and Small Dog Wellness Center October 2011 - Present
Baystate Health December 2013 - August 2014
Red Hawk Fire & Security, LLC 2012 - January 2014
HFP Fire Protection August 2007 - April 2011
Montgomery Road Animal Hospital March 1988 - September 2006
Skills
Veterinary Medicine, Animal Welfare, Veterinary
Education
Chicopee Comprehensive High School
High School Diploma
Holyoke Community College
Baystate Health July 2012 - Present
Smith College June 2004 - June 2012
Smith College October 2001 - June 2004
Phoenix Life Insurance Company November 2000 - October 2001
Phoenix Life Insurance Company October 1998 - November 2000
Phoenix Life Insurance Company January 1996 - October 1998
Phoenix Life Insurance Company August 1994 - January 1996
Skills
Report Writing, Human Resources, Leadership, Training, Program Management, Analysis, Management, Employee Benefits, Access, Healthcare Information..., Higher Education, Microsoft Office, Microsoft Excel, Staff Development, Budgets, SQL, Project Management, Software Documentation, Time Management, Databases, Policy, Payroll, Personnel Management, Data Analysis
Education
Johnson and Wales University 1987 — 1989
Associates Degree, Equestrian/Equine Studies
Bessette Hardscapes January 2015 - Present
Mercy Companions October 2014 - Present
Henderson Eye Center June 2011 - August 2014
Baystate Health January 2005 - June 2011
Thundermist Health Center of South County January 2002 - November 2003
Gastroenterology and Internal Medicine Assoc January 2001 - January 2002
Connecticut Surgical Group January 1998 - January 2001
Accustaff INC January 1997 - January 1998
Skills
Medical/Surgical, Ophthalmology, Plastic Surgery, Wound Care, Negative Pressure Wound..., Insurance, Gastroenterology, Internal Medicine, Glaucoma, Cataract, Schedules, Appointment Scheduling, Authorization
Education
Southern New Hampshire University 2013 — 2017
Bachelor's Degree, Science and Helath Care Management, Freshman
Sawyer School
Medical Assistant/Receptionist Certification
Holyoke Community College
Baystate Health April 2006 - Present
Education
Massasoit Community College 1991 — 1993
Associate of Science (A.S.), Executive Assistant/Executive Secretary, 3.85
United States Coast Guard Academy Alumni Association, Inc. January 2011 - Present
Baystate Health March 2009 - September 2010
Hospital of Central CT June 2002 - March 2009
Southern Connecticut State University October 1997 - June 2002
The Easter Seal Society of Connecticut January 1996 - October 1997
University of Hartford February 1995 - January 1996
Hofstra University 1990 - 1995
WPOP 1410 AM News Radio - Merv Griffin Radio June 1979 - May 1981
Skills
Fundraising, Capital Campaigns, Planned Giving, Grant Program Management, Annual Giving, Grant Writing, Stewardship, Special Event Planning, Board Development, Public Speaking, Program Development, Volunteer Management, Non-profits, Philanthropy, Marketing Strategy, Social Media Marketing, Marketing Communications, Public Relations, Event Planning, Nonprofits, Strategic Planning, Community Outreach, Media Relations, Grants, Event Management, Organizational..., Project Planning, Proposal Writing, Prospect Research, Program Management, Training, Marketing, Alumni Relations, Strategy, Leadership Development, Leadership, Donor Recognition, Moves Management, Community Development, Management, Capital Campaign..., Major Gift Development, Non-profit..., Volunteering, Annual Fund, Charities, Organizational..., Strategic Communications, Administration, Non-profit Board...
Education
Hofstra University 1988 — 1989
MA, Health Administration
Hofstra University 1981 — 1985
BA, Sociology, Physical Education
Baystate Health October 2014 - Present
Baystate Health July 2005 - October 2014
Baystate Health July 1995 - July 2005
Baystate Health July 1992 - July 1995
Baystate Health June 1990 - July 1992
University of Connecticut June 1986 - July 1990
Skills
Leadership, Marketing Communications, Healthcare, Hospitals, Customer Experience..., Patient Engagement, Public Speaking, Focus Groups, Market Research, Public Relations
Education
Harvard University 2009 — 2015
Guest Lecturer, School of Public Health
Massachusetts Health Leadership College 2009 — 2010
Fellowship Program, MA Hospital Association, Health Services Administration
University of Connecticut 1990 — 1997
Master of Arts (M.A.), Marketing Communications
Westfield State College 1981 — 1985
Bachelor of Science (B.S.), Media Systems & Management
The Washington Center, Washington, DC 1984 — 1984
Summer Internship; Arena Stage Theater, Washington, DC, Public Relations, Advertising, and Applied Communication
Baystate Health February 2014 - Present
Habit OPCO, Inc. September 2009 - December 2013
Skills
Physical Security, Security Management, Security Operations, First Aid, Emergency Management, Surveillance, Risk Assessment, Corporate Security, Security Training, CPR Certified
Education
Holyoke Community College 2007 — 2008
Associate of Arts and Sciences (AAS) , Criminal Justice/Law Enforcement Administration
Baystate Health October 2014 - Present
Loving Care Agency, Inc August 2012 - September 2014
MassMutual Financial Group 2010 - 2012
Hamilton Connections, Inc. 2006 - 2009
TeleTech 2001 - 2006
HSBC April 1993 - November 2000
Skills
Applicant Tracking..., Recruiting
Education
Holyoke Community College
Occupational Therapist August 2015 - Present
Feet of Clay Pottery February 2012 - August 2015
Sunbelt Staffing/Boston Public Schools September 2012 - June 2015
HealthBridge January 2012 - August 2013
Home Care for Maine September 2009 - January 2012
Baystate Health September 2011 - December 2011
OT to Play/MSAD 17 April 2011 - June 2011
Bethel Camp for the Arts June 2009 - July 2009
Stavros Fiscal Intermediary Services July 2006 - July 2008
Gould’s Farm July 2006 - July 2008
Skills
Nonprofits, Healthcare, Elder Care, Occupational Therapy, Mental Health, Social Services, Adolescents, Rehabilitation, Program Development, Case Management, Treatment
Education
University of Southern Maine 2008 — 2011
Master, Occupational Therapy
Juniata College 2002 — 2006
Bachelor of Arts, Spanish/Hispanic Cultures
Universidad Pablo de Olavide 2004 — 2005
N/A, Spanish
Hebron Academy
Travelers July 2013 - Present
University of Massachusetts Amherst September 2012 - January 2015
Baystate Health January 2012 - February 2014
University of Massachusetts Amherst September 2009 - July 2013
University of Massachusetts Amherst August 2012 - June 2013
University of Massachusetts Amherst 2011 - June 2012
SRI International January 2011 - October 2011
ISTE (International Society for Technology in Education) September 2009 - October 2011
University of Massachusetts Amherst January 2010 - May 2011
Massachusetts Academy of Sciences June 2010 - September 2010
Skills
Instructional Design, E-Learning, Teaching, Curriculum Design, Educational Technology, Curriculum Development, Research, Social Media, Adult Education, Public Speaking, Science, Training, Leadership Development, Technical Writing, Classroom, ADDIE, Program Management, Distance Learning, Simulations, Moodle, Higher Education..., Human Genetics, Special Education, Blackboard, Scientific Illustration, Higher Education, Program Development, Learning Management..., Data Analysis, Qualitative Research, Digital Art
Education
University of Massachusetts, Amherst 2009 — 2016
Ed.D, Math, Science, and Learning Technologies
University of Massachusetts, Amherst 2008 — 2010
Master's, Education; Learning, Media, & Technology
Isenberg School of Management, UMass Amherst 2008 — 2008
Business Plan Development
Greenfield Community College 2007 — 2007
Digital Arts
University of Connecticut
B.S., Cytogenetics
Baystate Health May 2006 - Present
Skills
Emergency Management, Occupational Health, Risk Assessment, Hazard Analysis, Firefighting, Emergency Services, First Aid, EHS, Ergonomics, Industrial Safety, Industrial Hygiene, Accident Investigation, Hazard Recognition, Behavior Based Safety
Education
Southern New Hampshire University 2014 — 2015
Masters, Health/Health Care Administration/Management, 4.0
Keene State College 2002 — 2006
Bachelor of Science, Safety
Franciscan Missionaries of Our Lady Health System August 2015 - Present
Adventist Health August 2010 - June 2015
Baystate Health January 2001 - April 2010
Stop and Shop Pharmacy April 1998 - April 2001
CVS Caremark Corporation April 1991 - April 1998
Skills
Healthcare, Hospitals, Healthcare Information..., Informatics, Cerner, Patient Safety, EHR, EMR, Inpatient, CPOE, HIPAA, Pharmacy, Software Documentation
Education
Massachusetts College of Pharmacy and Health Sciences 1992 — 1997
Massachusetts college of phar 1992 — 1997
pharmacy
TEKsystems October 2012 - Present
Time Warner Cable February 2010 - October 2012
TEKsystems September 2006 - October 2012
Dow Jones Inc 2000 - 2006
Baystate Health November 1998 - January 2000
Phoenix Home Life 1993 - 1999
Skills
Visual Studio, SQL Server 2000-2008, SSRS, SSIS, Oracle, DB2/SQL, SQL database design, PL/SQL, XML, HTML, VBScript, Business Analysis, Business Intelligence, Data Analysis, Quality Assurance, Team Leadership, T-SQL, VBA, Access, ODBC, ADO.NET, Agile, Excel, Mentoring, ETL, Microsoft SQL Server
Education
University of Massachusetts at Amherst - Isenberg School of Management
Bachelor of Science
Children's Miracle Network Hospitals 2012 - Present
Baystate Health January 2010 - Present
Dana-Farber Cancer Institute January 2008 - September 2009
Skills
Program Development, Healthcare, Community Outreach, Fundraising, Nonprofits, Case Management, Volunteer Management, Grants, Grant Writing, Stewardship, Annual Giving, Philanthropy, Social Services, Community Development, Event Management, Event Planning, Program Evaluation
Education
University of Massachusetts at Amherst - Isenberg School of Management 2003 — 2007
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Harvard University September 2014 - Present
Harvard University September 2012 - September 2014
Harvard University May 2011 - September 2012
Spaulding Rehabilitation Hospital May 2010 - May 2011
Baystate Health 2003 - 2010
Los Angeles Dodgers January 2007 - May 2007
Skills
Non-profits, Event Planning, Outlook, Public Speaking, Volunteer Management, Fundraising, Editing, Nonprofits, Sales, Stewardship, Higher Education, Community Outreach, Program Development, Customer Service, Facebook, Grant Writing, Research, Social Media
Education
Harvard University 2012 — 2015
M.A., Management
Ithaca College 2004 — 2008
B.S., Sports Media; Writing
Illumina June 2015 - Present
Baystate Health September 2002 - May 2015
Virginia Commonwealth University Health System May 2002 - August 2002
Virginia Commonwealth University August 2000 - May 2002
Skills
Genetic Counseling, Genetics, Genetic Testing, Human Genetics, Healthcare, Hospitals, Molecular Genetics, Cytogenetics, Allied Health, Telecommuting, Rowing, Biotechnology, Life Sciences
Education
Virginia Commonwealth University 2000 — 2002
Master's degree, Genetic Counseling/Counselor
Loyola University Maryland 1996 — 2000
Bachelor of Science (B.S.), Biology, General
Baystate Health November 2014 - Present
Cooley-Dickinson March 2004 - October 2014
Baystate Medical Center 1999 - 2004
Skills
Medicine, Healthcare Management, Patient Safety, Hospitals, Internal Medicine, Healthcare, EMR, Clinical Research, Primary Care, Inpatient
Education
Icahn School of Medicine at Mount Sinai
Doctor of Medicine (MD)
Baystate Health
Skills
Financial Analysis, Healthcare Information..., Healthcare Management, Hospitals, Revenue Cycle, Process Improvement, Healthcare, Insurance, Medicaid, Health Insurance, HIPAA, Healthcare Consulting, Physicians, Medicare, Managed Care, Golf
Education
Ithaca College
Bachelor of Arts (BA), Economics
University of Massachusetts, Amherst
Master of Business Administration (M.B.A.), Finance and Financial Management Services
Hampden County Physicians March 2014 - Present
Reinventing Justice February 2009 - January 2012
Baystate Health December 2001 - January 2012
Deerfield EMS June 2001 - October 2006
Education
Massachusetts College of Pharmacy and Health Sciences 2012 — 2013
Master's degree, Physician Assistant
University of Massachusetts, Amherst 1997 — 2001
Bachelor of Applied Science (BASc), Veterinary and Animal Science
Baystate Health 2002 - Present
Karmanos Cancer Institute 1996 - 2000
London Regional Cancer Program 1989 - 1995
Skills
Medical Education, Clinical Research, EMR, Patient Safety, Wellness, Clinical Trials, Medicine, Informatics, Palliative Care, Inpatient, Family Medicine, Acute Care, Quality Improvement, Hospital Medicine, Board Certified, Cancer, Healthcare Management, Chemotherapy
Education
McMaster University 1987 — 1989
Residency, Family Medicine
The University of Western Ontario 1983 — 1987
MD, Medicine
Plus One Health Management Inc November 2014 - Present
Plus One Health Management Inc November 2012 - November 2014
Springfield College September 2011 - May 2012
Ludlow Community Center January 2011 - May 2012
Springfield College February 2012 - March 2012
Baystate Health May 2011 - August 2011
Trinitas Hospital June 2010 - August 2010
Bodyworks at Keene State College September 2009 - May 2010
Skills
Health, Nutrition, Fitness, Wellness, Teaching, Health Promotion, PowerPoint, Social Marketing, Group Exercise, Personal Training, Exercise Prescription, Wellness Programs, Behavior Change, Nutrition Education, Public Speaking, Health Education, TRX Suspension Training, Strength Training, Prevention, Cpr Certified, Wellness Coaching, Community Outreach
Education
Springfield College 2010 — 2012
M.Ed., Health Promotion and Disease Prevention
Keene State College 2006 — 2010
B.S., Health Promotion and Fitness
Springfield Fire Department November 2010 - Present
Baystate Health July 1986 - August 2011
Education
Jacksonville State University 2004 — 2006
Master of Science, Emergency Management
Baystate Health April 1994 - Present
Providence Hospital May 1989 - April 1994
Sisters of Charity Providence Hospitals May 1989 - April 1994
Skills
Healthcare, Psychotherapy, Hospitals, Group Therapy, Clinical Research, Infectious Diseases, Prevention
Education
University of Bridgeport 1973 — 1975
MS, Counseling and Education
Inter-American University of Puerto Rico-San Germán Campus 1965 — 1970
BS, Sociology/Social Work
Baystate Health August 2014 - Present
Dana-Farber Cancer Institute 1995 - Present
The Advocator Group May 2012 - January 2014
Independent Legal Practitioner June 2011 - May 2012
Massachusetts School of Law, Bookstore June 2009 - May 2012
Lowe's Home Improvement September 2006 - August 2007
Hillsborough County Attorney's Office January 2004 - May 2004
Skills
HIPAA, Healthcare Compliance, Information Privacy, Legal Writing, Team Leadership, Legal Research, Public Speaking, Litigation, Policy, Customer Service, Corporate Law, Nonprofits, Advocacy, Civil Litigation, Fundraising, Mediation, Licensing, Contract Analysis, Auditing, Courts, Microsoft Office, System Administration
Education
Massachusetts School of Law 2007 — 2010
J.D., Business Law, Litigation
Saint Anselm College 1999 — 2004
B.A., Criminal Justice, World Religions
Baystate Health 2014 - Present
Quest Diagnostics January 2013 - January 2014
UMass Memorial Medical Center March 2007 - January 2013
Quest Diagnostics June 2000 - February 2007
Quest Diagnostics June 1988 - May 2000
Skills
Customer Service, Healthcare Management, Laboratory Medicine, Six Sigma, Hospitals, Laboratory, Healthcare Information..., Healthcare, Customer Satisfaction, Leadership, HIPAA, EMR, Managed Care, HL7, EHR
Education
Merrimack College
Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General
Cape Cod Healthcare 2014 - Present
Southcoast Hospitals Group 2009 - 2013
Danbury Health Systems 2007 - 2009
Danbury Health Systems 2005 - 2007
Baystate Health 2003 - 2005
PRO Physical Therapy 1998 - 2002
Skills
Healthcare Management, Hospitals, Rehabilitation, Healthcare, Surgery, Physician Relations, Healthcare Information..., Healthcare Consulting, Physicians, Managed Care, Acute Care, HIPAA, Revenue Cycle, EHR, Patient Safety, EMR, Physical Therapy, Medicine, Inpatient, Nonprofits, Pediatrics, Service Line Planning, Practice Acquisition, Medical Practice..., Strategic Planning, Physician Recruitment, Lean Management, Health Care Systems
Education
University of Massachusetts at Amherst - Isenberg School of Management 2003 — 2007
MBA
Widener University 1995 — 1998
Masters, Physical Therapy
Yale University 1989 — 1993
Bachelor of Arts (BA), Biology
Baystate Health September 2014 - Present
Ally Montemagni Photography August 2013 - Present
Pioneer Gymnastics April 2014 - April 2015
Valet Park of America February 2011 - June 2013
Valet Park of America January 2011 - February 2011
Volunteering Experience 2007 - 2011
Meeting Street June 2010 - August 2010
Trinity Restoration February 2010 - May 2010
Victoria's Secret June 2008 - November 2008
Skills
Social Media Marketing, Marketing, Press Releases, PowerPoint, Microsoft Word, Nonprofits, Marketing Strategy, Social Networking, Digital Photography, Leadership, Event Management, Blogging, Microsoft Publisher, Outlook, Newsletter Production, Sage CRM, B2B Marketing, Non-profits, Lightroom, Photography, Portrait Photography, Sales, Lead Generation
Education
Johnson and Wales University 2007 — 2010
Bachelors, Marketing
Holyoke Community College
Photography
Chicopee Comprehensive High School
Baystate Health November 2014 - Present
Baystate Health December 2012 - November 2014
Brigham and Women's Hospital September 2011 - October 2012
Market Masters-Legal April 2008 - June 2011
The Walt Disney Company September 2007 - January 2008
Skills
Healthcare, Microsoft Word, Customer Service, Higher Education, Microsoft Office, Student Affairs, Microsoft Excel, PowerPoint, Program Management, Administrative..., Database Administration, Operations Management, Scheduling, Program Coordination, Events Coordination, File Management, Contract Management, Health Education, Event Planning, Event Management, Program Administration, Data Entry, Data Analysis, Databases, Academic Administration, Web Content Management, Website Updating, Leadership, Social Media
Education
Westfield State University 2005 — 2007
Bachelor's Degree, Communication, Public and Corporate Communication Concentration
Holyoke Community College 2003 — 2005
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
West Springfield High School 1999 — 2003
Rockys Ace Hardware August 2014 - Present
Baystate Health January 2013 - August 2014
Robinson Donovan, P.C. June 1997 - August 2014
Skills
Human Resources, Employee Training, HR Policies, Policies & Procedures, Legal Compliance, Regulatory Compliance, Recruiting, Behavioral Interviewing, Project Planning, Training & Development, Employment Law, Legal Research, New Hire Orientations, Administrative..., Nonprofits, Legal Writing, Outlook
Education
Holyoke Community College 2012 — 2016
Associate's Degree, Business Administration and Management, General
Golden Seeds March 2015 - Present
Package Machinery Co Inc July 1996 - Present
guest lecturer October 2012 - Present
The Nature Conservancy April 2012 - Present
Pioneer Valley Plan for Progress January 2009 - Present
Associated Industries of Massachusetts 2004 - Present
Director December 2013 - July 2015
Baystate Health 2002 - December 2013
Food Bank of Western MA 2000 - December 2010
Parkinson Technologies 2007 - 2009
Skills
Strategic Planning, Marketing, Finance, Business Strategy, New Business Development, Packaging, Marketing Strategy, Team Building, Operations Management, Sales Management, Executive Management, Change Management, Business Planning, Social Media, Strategic Leadership, Leadership, Strategy, B2B, Start-ups, Management Consulting, Mergers & Acquisitions, Entrepreneurship, Healthcare, Product Management, Management, Project Management, Small Business, Sales, Leadership Development, Strategic Partnerships, Negotiation, Business Development, Budgets, Coaching, Process Improvement, Nonprofits, Public Speaking
Education
American College of Corporate Directors 2012 — 2013
Professional Director Certification
Center for Creative Leadership 2001 — 2001
Mount Holyoke College 1900 — 1900
BA
New York University - Leonard N. Stern School of Business 1900 — 1900
MBA
Harvard University, John F. Kennedy School of Government
Northwestern University - Kellogg School of Management
Baystate Health January 2007 - Present
Girls Inc of Holyoke 2004 - 2007
Smith College 1999 - 2004
Skills
Annual Giving, Fundraising, Grant Writing, Nonprofits, Grants, Stewardship, Event Planning, Community Outreach, Planned Giving, Capital Campaigns, Leadership, Volunteer Management, Event Management, Philanthropy, Higher Education, Non-profits, Major Gift Development, Major Gift Solicitations, Major Gift Cultivation, Major Gift Campaigns, Healthcare, Pediatrics
Education
University of Massachusetts at Amherst - Isenberg School of Management 2002 — 2005
MBA
University of Massachusetts, Amherst 1989 — 1993
BA, Psychology
Independent Consultant July 2012 - Present
McKesson June 2007 - July 2012
Baystate Health October 2004 - June 2007
Skills
Cache / M programmer, HL7, Healthcare Information..., Revenue Cycle
Education
Ithaca College 1987 — 1991
Bachelor of Arts, Computer Science
Target October 2010 - Present
UMass Medical School, Commonwealth Medicine July 2009 - June 2010
Walgreens Pharmacy June 2007 - May 2009
Children's Hospital Boston June 2007 - September 2007
Baystate Health July 2001 - January 2007
Skills
Pharmacy Benefit..., Pharmacy Automation, Patient Counseling, Pharmacy, Patient Education, Managed Care, Community Pharmacy, Pharmacists, Medication Therapy..., Clinical Pharmacology, Clinical Pharmacy, Immunization, Certified Immunizer, Medicare Part D
Education
Massachusetts College of Pharmacy and Health Sciences 2005 — 2009
Pharm D
Western New England University 2003 — 2005
Pre-Pharm
Baystate Health February 2002 - Present
General Dynamics May 2000 - October 2001
ACM Technologies, Inc. March 1993 - September 1998
BayBank October 1993 - October 1995
BayBank January 1984 - October 1993
Education
Holyoke Community College
AS Computer Information Systems and AS Business Administration, computers - ie hardware and software, accounting
IBM October 2012 - Present
Fundtech May 2011 - October 2012
Baystate Health April 2004 - May 2011
ImmediateOffice November 2004 - 2009
TechTarget June 2000 - December 2002
Great American Insurance December 1995 - May 2000
Syntel Inc September 1991 - December 1995
TCS India February 1987 - September 1991
Skills
Java, RDBMS, Search..., Agile Project Management, Business Analysis, High Speed Processing, Financial Applications, Scrum, Distributed J2EE..., Distributed Team..., Software Development, Databases, Java, Oracle, Agile Methodologies, Java Enterprise Edition, Architecture, Analysis, Management, Business Requirements, XML, Software Project..., SQL, Web Services, Requirements Analysis, Team Leadership, PL/SQL, JavaScript, WebSphere, SDLC, Project Management, Vendor Management, Business Process, Requirements Gathering, Systems Analysis, Enterprise Architecture, IT Strategy, Information Technology, Customer Service, Marketing, Database Design, Team Management, Strategic Planning, Marketing Strategy, Management Consulting, PMP, Web Applications, Enterprise Software, Team Building, Change Management, IT Management
Education
Isenberg School of Management, UMass Amherst 2003 — 2007
MBA, Business - Services Marketing
IIT Madras
M.Tech, Mechanical Engineering
IIT, Kharagpur
B.Tech, Mechanical Engineering
Baystate Health January 2008 - Present
Mount Sinai/Saint Francis Hospital(s)/Hartford, CT February 1980 - 1999
Mount Sinai/Saint Francis Hospital(s) 1980 - 1999
Education
Manchester Community College 1977 — 1979
Baystate Health April 2011 - Present
Northwestern Memorial Hospital February 2007 - April 2011
Advocate Health Care 2006 - 2007
Children's Hospital Boston 2004 - 2006
GE Healthcare IT 2002 - 2004
Skills
Cerner, PowerChart, EMR, MPages, Cerner CCL, PharmNet, Healthcare Information..., Integration, SQL, Healthcare
Education
Marquette University 1999 — 2001
MS in computer Science, computer science
West China University of Medical Sciences 1987 — 1993
B.S, Medicine
Health New England August 2012 - Present
Health New England March 2010 - September 2012
Health New England 2007 - April 2010
Health New England August 2007 - December 2007
Baystate Health 2001 - 2007
Baystate Health 1999 - 2000
Skills
Managed Care, PBM, Medicaid, Medicare Part D, Healthcare, Pharmacy Operations, Pharmacy Automation, Pharmacy Benefit..., Pharmacy, Critical Care, Medication Therapy..., Pharmacists, Medicine, Health Insurance, Pharmaceutical Industry, Utilization Management, Healthcare Information..., Clinical Research, Medicare, Healthcare Management, Clinical Pharmacy, Disease Management, HIPAA, Health Policy, Hospitals, Ambulatory Care, Healthcare Industry
Education
Massachusetts College of Pharmacy and Health Sciences 1997 — 2000
Pharm.D.
Massachusetts College of Pharmacy and Health Sciences 1992 — 1997
BS Pharmacy, Pharmacy
Health New England March 2013 - Present
University of Massachusetts Amherst January 2013 - Present
Elms College July 2013 - July 2013
Health New England July 2012 - March 2013
Baystate Health May 2011 - April 2012
Genzyme December 2006 - August 2009
New England Peptide June 2004 - November 2006
Skills
Healthcare Management, Healthcare Information..., Health Policy, Business Analytics, Program Evaluation, Data Collection, Microsoft Office, Statistical Data..., Cost Benefit, Program Budgeting, Health Information..., Cost Efficiency, Health Program Planning, Strategic Planning, Population Health
Education
University of Massachusetts at Amherst - School of Public Health and Health Sciences 2010 — 2012
MPH, Health Policy and Management
University of Massachusetts at Amherst - Isenberg School of Management 2009 — 2011
MBA, Operations
Worcester Polytechnic Institute 2000 — 2004
Bachelor of Science, Biochemistry
LL Global March 2009 - August 2013
LIMRA International December 2007 - March 2009
Springfield College September 2006 - May 2007
Springfield College September 2005 - May 2007
Baystate Health 2006 - 2007
Skills
Data Analysis, Quantitative Research, SPSS, Survey Design, Training, Inquisite, Written & Oral..., Organizational..., Conflict Resolution, Articulate Suite, Communication, International Business, Presentation Coaching, Virtual Teams, Tableau, Qualitative Research, Market Research, Project Management, Survey Methodology, Consulting, Survey Research, Public Speaking, Strategy, Research, Leadership, Management, PowerPoint, Microsoft Excel, Microsoft Word
Education
Springfield College 2005 — 2007
Master's degree, Industrial and Organizational Psychology
La Sierra University 2000 — 2004
B.A., Psychology
University of Hartford
Master of Science (M.S.), Neuroscience
Baystate Health July 2006 - July 2014
East Orange Community Charter School October 2001 - July 2006
Morris Hills Center/ Genesis Eldercare August 1999 - October 2001
Education
Springfield College 1989 — 1991
Bachelor's degree, Health Services Administration
Holyoke Community College 1987 — 1989
Associate's degree, Medical Record Technology
Baystate Health December 2013 - Present
Cooley Dickinson Hospital October 2010 - November 2013
Cooley Dickinson Hospital 2007 - October 2010
Cooley Dickinson Hospital 2003 - 2007
Skills
EMR Implementation..., Analytics, IT Project Management, Web Applications..., EMR, Healthcare Information..., Web Application Design, EHR, Leadership, Project Management, Strategic Planning, Hospitals, Web Development, Informatics, HIPAA, Healthcare Management, Integration, Process Improvement, Healthcare, Management, Software Documentation
Education
University of Massachusetts at Amherst - Isenberg School of Management 2006 — 2009
MBA
Springfield College 1998 — 2002
BS, Computer Science
Supercuts October 2008 - Present
Supercuts August 2006 - September 2007
Baystate Health June 2002 - August 2004
Old Navy December 2001 - July 2004
Skills
Motivated, Organized, Happy
Education
Isenberg School of Management, UMass Amherst 2006 — 2008
BBA, Management
Holyoke High School
High School Diploma
Baystate Health April 1999 - Present
Mercy January 1997 - June 2008
siem April 1997 - April 1999
Education
Springfield Technical Community College
Computer Science
Holyoke Community College 1977 — 1994
Business
Lansing Community College 1972 — 1973
Liberal Arts
Siemens Healthcare January 2013 - Present
Siemens Healthcare September 2011 - December 2012
General Electric Healthcare November 2004 - August 2011
General Electric Healthcare December 2002 - October 2004
General Electric Healthcare March 2000 - November 2002
Baystate Health July 1995 - March 2000
Columbia-Presbyterian Medical Center May 1992 - June 1995
Department of Veteran Affairs February 1988 - April 1992
Department of Veteran Affairs March 1987 - January 1988
Skills
Imaging, Biomedical Engineering, Field Service, Medical Devices, Healthcare, Six Sigma, Quality Management, Healthcare Consulting, Cross-functional Team..., Contract Negotiations, Process Improvement, Operations Management, Consultative Selling, P&L Management, Customer Satisfaction, Healthcare Industry
Education
Iona College 1991 — 1997
MBA, Healthcare
Villanova University 1981 — 1986
BEE, Electrical Engineering
Primacy May 2013 - Present
Primacy September 2008 - May 2013
Baystate Health September 2003 - September 2008
Skills
C#, HTML 5, jQuery, Web Development, ASP.NET, AJAX, Java, Web Applications, Microsoft SQL Server, Web Services, XML, .NET, T-SQL, MVC, Mobile Applications, JavaScript, SQL, VB.NET, Information Architecture, SOAP, SSIS, Content Management, JSON, OAuth, User Experience, Ektron, Vignette, Entity Framework, CSS3, REST, jQuery Mobile, XPath, Mobile Devices, WordPress, SaaS, XSLT, ASP.NET Web API, Google Glass
Education
Westfield State College 2003 — 2006
BS, Computer Science, 3.9
Holyoke Community College 2001 — 2003
AS, Computer Science, 3.9
Baystate Health 1987 - Present
Smith College July 1983 - August 1988
Skills
EMR, Clinical Research, Pediatrics, Healthcare, Hospitals, Patient Safety, Program Development, Healthcare Information..., Healthcare Management, Nursing, Higher Education, EHR, Staff Development, Adult Education, Public Speaking, Teaching
Education
National Library of Medicine Fellowship 1997 — 1997
Certificate, Informatics
University of Massachusetts at Amherst - Isenberg School of Management 1981 — 1983
MBA
Baystate Health 2010 - Present
KB Toys January 2001 - September 2010
KB Toys Retail, Inc 2001 - 2009
Keane April 1997 - January 2001
Berkshire Life March 1988 - April 1997
Skills
PeopleSoft, Outlook, Payroll, PeopleTools, Access, HRIS, Business Analysis, Visio, Microsoft Excel, PeopleCode, SQR, Employee Benefits, Analysis, Oracle
Education
Massachusetts College of Liberal Arts 1982 — 1985
BS, Business Management
Berkshire Community College 1980 — 1982
Associates, Business Data Processing
Bay Path University 2013 - Present
University of Massachusetts Amherst 2013 - Present
Baystate Health September 2010 - Present
Mount Wachusett Community College September 2008 - September 2010
MCPHS January 2009 - 2010
Skills
Nursing, Clinical Research, Nursing Education, Hospitals, Healthcare, ACLS, Critical Care, BLS, Patient Safety, Public Health, Healthcare Management
Education
University of Massachusetts, Amherst 2012 — 2016
Doctor of Philosophy (PhD)
University of Massachusetts Medical School 2008 — 2010
MS, Nurse Practitioner- adult primary care
Middle Tennessee State University 2004 — 2008
BSN, nursing
Stewart County High School
Stewart County High School
Aetna June 2015 - Present
Baystate Health October 2013 - June 2015
Baystate Health October 2005 - October 2013
Town of Windsor Locks October 2004 - October 2005
Patrons Mutual Insurance Company December 1999 - October 2004
ITT / Del-Jen Inc. New England Job Corps January 1995 - December 1999
Skills
Workforce Planning, Compensation & Benefits, Talent Management, Talent Acquisition, Employee Engagement, Employee Relations, Leave of Absence..., Contract Management, Cross-functional Team..., Leadership Development, Workers Compensation, Disability Benefits, Disability Management, HR Management, HR Policy Formulation, Change Management, Customer Service, Succession Planning, Training & Development, Program Management, Project Management, Organizational Culture, Human Resources, Leadership, Healthcare, Healthcare Management
Education
Isenberg School of Management, UMass Amherst 2013 — 2014
Completed coursework toward MBA
Rensselaer Polytechnic Institute
Master's degree in business, Business, Concentration in Human Resource Management
University of CT, Storrs
Bachelor's degree, Human Development & Family Relations
Homewatch CareGivers January 2011 - Present
Baystate Health February 2006 - October 2008
Baystate Health August 2002 - February 2006
Education
Holyoke Community College
School name:
High School
Baystate Health November 1994 - Present
US Army May 1976 - December 2002
Independent Consulting 1992 - 1993
Education
Oklahoma City University 1985 — 1986
Master of Business Administration (MBA), Management Information Systems, General
Louisiana State University and Agricultural and Mechanical College 1972 — 1976
Bachelor of Arts (BA)
Command & General Staff College
Baystate Health January 2000 - June 2013
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Organizational..., Employee Relations, Human Resources, Training
Education
Holyoke Community College 1984 — 1986
Associates of Science Degree, Executive Secretary Science
Baystate Health July 2008 - Present
Shoprite July 1986 - December 1992
Skills
Notary Public
Education
Holyoke Community College 1981 — 1983
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
Baystate Health
Skills
Clinical Research, Emergency Medicine, Healthcare, Healthcare Management, Medical Education, Medicine
Education
Jefferson Medical College of Thomas Jefferson University
Doctor of Medicine (MD)
University of Notre Dame
Baystate Health January 2015 - Present
The Doctors Treatment Center December 2014 - Present
OnCall Urgent Care September 2014 - Present
American Red Cross September 2012 - July 2014
Doctors Express July 2013 - May 2014
Skills
Healthcare, Teaching, CPR Certified, Management, Training, Strategic Planning, Microsoft Office
Education
Holyoke Community College 2008 — 2010
Associates in Radiology, Radiology
Springfield Technical Community College 2006 — 2010
associates in pre-health
Health New England July 2015 - Present
Health New England January 2007 - July 2015
Health New England September 2005 - January 2007
Health New England September 2000 - September 2005
Baystate Health 1988 - 2000
Skills
Health Economics, Data Analysis, Requirements Gathering, Healthcare, Healthcare Information..., Insurance, Medicare, Medicaid, Healthcare Management, Managed Care, HIPAA, Access, Process Improvement, Health Policy, Health Insurance, Strategic Planning, Hospitals
Education
Western New England University 1991 — 1994
Master of Business Administration (MBA), Health/Health Care Administration/Management
Madonna University 1981 — 1985
Bachelor of Arts (BA), Accounting and Finance
The Ohio State University Wexner Medical Center July 2014 - Present
Baystate Health July 2010 - June 2014
Skills
General Surgery, Medical Education, Hospitals, Laparoscopic Surgery, Clinical Research, Healthcare, Healthcare Information..., Healthcare Management, Medicine, Critical Care, Surgery, Board Certified
Education
Manipal University
Royal college of physicians and surgeons of Glasgow
MRCS, General Surgery
Sodexo July 2011 - Present
Realistic Expectations July 2010 - Present
Springfield Food Policy Council June 2010 - Present
Ward 6 Political Committee 2009 - 2010
Baystate Health June 2005 - August 2007
American Medical Response June 2000 - June 2005
Priority Mobile Health May 1995 - June 2000
Rescue Inc. November 1989 - February 1994
Skills
Nutrition Education, Nutrition, Wellness, Weight Management, Diabetes, Policy, Program Management, Food, Nutritional Counseling, Clinical Nutrition, Public Policy, Menu Development, Health Education, Health Promotion, Wellness Coaching, Food Allergies, Sports Nutrition, Fitness, Weight, Lifestyle
Education
University of Massachusetts, Amherst 2006 — 2010
BS, Nutrition
Holyoke Community College 2003 — 2006
AA, Liberal Arts
Mary Kay Independent Consultant May 2011 - Present
Baystate Health November 1987 - Present
Education
Holyoke Community College 2002 — 2004
Medical assistaing
Springfield Technical Community College
Stratton VA Medical Center November 2012 - Present
Capital District January 1984 - Present
Baystate Health October 2006 - November 2012
Skills
Hospitals, Healthcare, BLS, Critical Care, ACLS, Phlebotomy, Medicine, Cpr Certified, Medical Devices, EKG
Education
Hudson Valley Community College 2002 — 2004
Albany Business College 1980 — 1982
Baystate Health July 1991 - Present
Blanchard & Daly Electric January 1989 - July 1992
Quality Construction Co. June 1985 - September 1989
Skills
Transportation, Supervisory Skills, Team Building, Operations Management, Contract Negotiation, Procurement, Process Scheduler, Carpentry, Plumbing, Diesel Mechanic, Scheduling, Purchasing, Budgeting, Inventory Management, Vendor Relations, Customer Satisfaction, Customer Service, Problem Solving, Budget Management, Staff Development, Troubleshooting
Education
Holyoke Community College 1980 — 1983
Associate, Criminal Justice
Baystate Health February 2007 - Present
Holyoke Medical Center February 1985 - February 2007
Education
University of Massachusetts, Amherst 1998 — 2000
Bachelor's degree, Registered Nursing/Registered Nurse
Holyoke Community College 1977 — 1979
Associate's degree, Registered Nursing/Registered Nurse
Baystate Medical Center June 2004 - December 2014
A May 1997 - July 2004
Baystate Medical Center December 1983 - May 1997
Baystate Medical Center June 1979 - March 1983
Baystate Health August 1976 - June 1979
Skills
Healthcare, EMR, Healthcare Information..., Healthcare Management, Nursing, Cerner, Patient Safety, EHR, Inpatient, Clinical Research, BLS, ACLS, Critical Care, Informatics, Cpr Certified, HL7, Epic Systems, Acute Care, Phlebotomy
Education
Holyoke Community College 1974 — 1976
Associate's degree, Accounting and Business/Management
Agawam High School 1970 — 1974
Holyoke Community College
Associate's degree, Accounting and Business/Management
Baystate Health October 2010 - Present
American Red Cross March 2010 - September 2010
Sprint Nextel June 2005 - January 2010
Skills
Certified Phlebotomy...
Education
West Springfield High School 1977 — 1981
High School Diploma
Holyoke Community College
Baystate Health September 1987 - Present
Skills
Supply Chain, Healthcare, Healthcare Information..., Hospitals, Team Leadership, Healthcare Management
Education
Holyoke Community College 1978 — 1979
East Longmeadow 1969 — 1973
Baystate Health February 2007 - Present
US Navy May 2000 - November 2003
Education
Inter-American University of Puerto Rico-Metropolitan Campus
UHS Hospitals May 2000 - Present
Baystate Health 1997 - 2000
HealthSouth 1994 - 1997
Baystate Health 1990 - 1994
Skills
Technical Writing, Technical Documentation, Technical Communication, PMP, Project Planning, Healthcare Information..., Requirements Analysis, Team Leadership, Change Management, System Administration, System Testing, HL7, Communication Skills, Information Management, Information Design, Microsoft Office, Lotus Approach, Analytical Processes, Stakeholder Analysis, MS Project, Stakeholder Engagement, SharePoint, Project Management, Software Development..., Testing Process, Hospital Revenue Cycle, Integration Testing, Workflow, Visio, Software Project..., EHR, Healthcare, Hospitals, Microsoft Project, Healthcare Management
Education
Rochester Institute of Technology
Bachelor of Science (B.S.)
Rochester Institute of Technology
Certificate, Technical Communication
Rochester Institute of Technology
Advanced Certificate, Technical and Scientific Communication
Rochester Institute of Technology
Certificate, Healthcare Systems Administration
Holyoke Community College
Business Administration and Management, General
Franklin County Cardiovascular Associates October 2012 - Present
Baystate Health March 2006 - October 2012
Skills
CPR/AED/First Aid, HIPAA, Healthcare, Hospitals, EMR, Healthcare Management
Education
Hoffman Heart Institute 2011 — 2012
Certificate, Echocardiography
Westfield State College 2005 — 2008
Bachelor of Science (B.S.), Health Fitness
Holyoke Community College 2002 — 2005
Liberal Studies, Art/liberal studies
Baystate Health October 2013 - Present
Stericycle December 2012 - October 2013
Baystate Health June 2004 - August 2011
Skills
Healthcare, Patient Safety, Healthcare Management, Hospitals, BLS
Education
Westfield State College 2010 — 2012
Bachelor of Arts (B.A.), History
Holyoke Community College 2006 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Baystate Health July 2005 - Present
Education
Holyoke Community College 1980 — 1981
Medical Office Assistant/Specialist
Baystate Health April 2005 - Present
Skills
Critical Care, ACLS, Acute Care, EMR, Hospitals, Inpatient, Nursing Education, ICU, Medical/Surgical, Healthcare, PALS, Healthcare Information..., EHR, Cerner, Pediatrics, Informatics
Education
Loyola University New Orleans 2006 — 2009
Master's of Science in Nursing/Health Care Management, Nursing Administration
Baystate Medical Center School of Nursing 1973 — 1976
Diploma, Registered Nursing/Registered Nurse
Habit OPCO, Inc. January 2014 - Present
Baystate Health September 2002 - November 2007
Cooley Dickinson Hospital October 1996 - May 1998
Skills
Psychiatry, Healthcare, Inpatient, Patient Safety, Direct Patient Care, Patient Outcomes, Family Medicine, Primary Care, Ambulatory, Health Promotion, Medical Education, Medicine, Patient Education
Education
Hudson Valley Community College 2000 — 2002
Associate Degree Applied Science/ in Conjunction with Albany Medical College, Physician Assistant Program
University of Hartford 1990 — 1992
Master of Arts (M.A.), Communication and Media Studies
Westfield State College 1987 — 1989
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
Baystate Health 2008 - Present
Skills
Office Administration, Healthcare Management, Referral Networking, Health Insurance, Patient Advocacy, Service Coordination, HIPAA, Medical Billing, Home Care, EMR, Utilization Management, Medical Terminology, EHR
Education
University of Massachusetts, Amherst 1998 — 2002
Bachelor of Arts (B.A.), Psychology
Holyoke Community College 1998 — 2000
Associate of Arts (A.A.), Psychology
Baystate Health April 2014 - Present
Caring Health Center October 2010 - April 2014
Mercy Care - Forest Park May 2006 - October 2010
Caring Health Center July 1997 - May 2006
Skills
Nursing, Pediatrics, BLS, Medical/Surgical, Patient Safety, Patient Education, Disease Management, Nursing Education, Healthcare Management, Home Care
Education
Holyoke Community College 2005 — 2010
Associate of Science (AS), Registered Nursing/Registered Nurse
Kremenchuk Medical College, Ukraine 1987 — 1989
Nurse Midwife/Nursing Midwifery
Baystate Health April 2014 - Present
Experience Wellness Centers September 2012 - June 2013
Mercy Medical Center December 2009 - June 2011
Family Member September 2006 - December 2009
New England Orthopedic Surgeons December 1999 - September 2006
Skills
Customer Service, EMR, Medical Terminology, Receptionist Duties, Health Insurance, Appointment Scheduling, HIPAA, Vital Signs, Suture / Staple Removal, Wound Care, Pre-operative /..., Patient Education, Medical Records, Durable Medical..., Bilingual-English/Spanis...
Education
Ultrasound Diagnostic Springfield, MA 1999 — 1999
Registered Medical Assistant, Medical/Clinical Assistant
American Medical Technologists
Registration, Medical Assisting
Ultrasound Diagnostic School 1999 — 1999
Certificate of Completion of Medical Assisting Program, Medical Assisting
Holyoke Community College
G.E.D., G.E.D.
Baystate Health 2006 - Present
Skills
Hospitals, Healthcare, Healthcare Management, HIPAA, EMR, Patient Safety, Nursing, Healthcare Information..., BLS, Medical Terminology, Clinical Research, Cpr Certified, Epic Systems, Surgery, Critical Care, ACLS, Healthcare Consulting, Inpatient, Process Improvement, JCAHO
Education
Holyoke Community College
Associate of Arts and Sciences (A.A.S.)
Mercy Medical Center January 2008 - Present
Noble Hospital January 1998 - December 2007
Baystate Health June 1994 - December 1997
Skills
Patient Safety, Inpatient, Hospitals, Healthcare, Pharmacists, Healthcare Management, Pharmacy Automation, Pharmacy, Patient Education, Acute Care, Healthcare Information..., Meditech, Informatics, Disease Management, Ambulatory Care, Quality Improvement
Education
Massachusetts College of Pharmacy and Health Sciences 1991 — 1994
BS, Pharmacy
Wilkes University 1976 — 1980
Bachelor of Arts (BA), Psychology
Baystate Health September 2013 - Present
Zenergy Building Tenchnologies September 2013 - January 2015
Automated Building Systems, Inc. October 2005 - September 2013
Lighting Retrofit Services October 2004 - July 2005
Control Pak of New England August 1998 - August 2004
Skills
Healthcare, Healthcare Information..., Process Improvement, Project Management, Software Documentation, Informatics, Visio, Energy Management, HVAC, Building Automation, Engineering, Facilities Management, Energy Conservation, Automation, Electricians
Education
Holyoke Community College 1996 — 1998
Accounting
Baystate Health January 1993 - Present
Noble Hospital January 1989 - December 1992
Skills
Revenue Cycle, Healthcare, Healthcare Management, Medical Billing, Process Improvement, Healthcare Consulting, Accounts Receivable, Hospitals, Medicaid, Managed Care
Education
Holyoke Community College
Genesis HealthCare 2012 - Present
Baystate Health 1986 - 2014
Skills
Medicine, Internal Medicine, Medical Terminology, EMR, Healthcare, HIPAA, CPR Certified, Vital Signs, Phlebotomy, Patient Safety
Education
Holyoke Community College 2010 — 2011
Certificate, LPN
Springfield Technical Community College
Associates in Science, Medical/Clinical Assistant
Center School November 2006 - Present
Head Start September 2001 - November 2006
Holyoke Chicopee Springfield Head Start, Inc. 2001 - 2006
Baystate Health April 1990 - September 2001
Skills
Nonprofits
Education
Springfield College 2003 — 2005
Master of Science (M.S.), Organizational Leadership
Massachusetts College of Liberal Arts 1980 — 1982
Bachelor of Arts (B.A.), Education/Teaching of Individuals in Early Childhood Special Education Programs
Baystate Health
Skills
Healthcare, Administrative..., Outlook, Process Improvement, Nonprofits, HIPAA, Troubleshooting, Software Documentation, Visio
Education
Holyoke Community College
Mount Holyoke College
Bachelor of Arts (B.A.), Political Science and African American Studies