Experience
American Express Travel  March 2013 - Present
American Express Travel Services   February 2011 - March 2013

Skills
Tourism, Travel Management, Sabre, Travel Planning, Airlines, Adventure Travel, Event Management, Customer Service, Hotels, Microsoft Office, Hospitality, Foreign Currency, Business Travel, Analysis

Education
Lesley University   2007 — 2008
Art History

Endicott College   2006 — 2007
International/Global Studies

Experience
AGCO Corporation  May 2013 - Present
Americold Logistics  January 2006 - December 2012
Duni / DeSter   June 2002 - September 2005
La Gioiosa Italian Wineries Group   September 2001 - June 2002
MIS Traffic Services   March 1998 - June 2002
American Express Travel Services   1996 - 1997

Skills
Logistics, Warehousing, Transportation, Inventory Management, Customer Service, Six Sigma, Management, Supply Chain, Analysis, 3PL, Demand Planning, Freight, Supply Chain..., Red Prairie, Salesforce.com, Reverse Logistics, Logistics Management, Microsoft Office, Process Improvement, Shipping, SAP, Minitab, Lean Processes, Import Export, Public Speaking, Demand Forecasting, LTL, Container, Sales, French, Statistical Data..., JD Edwards, Operations Management, Supply Chain Management, Transportation..., Team Building, Negotiation, Budgets, Training, Value Stream Mapping, Distribution Center..., Air Freight, Continuous Improvement, Forecasting, Purchasing, Inventory Control, Access, Warehouse Management, Writing, Sarbanes-Oxley Act

Education
Georgia State University - J. Mack Robinson College of Business

Old Dominion University
Bachelor of Science (B.S.)

Experience
American Express Travel Services   April 2014 - Present
American Express Travel Services   April 2008 - April 2014
American Express Travel Services   May 2004 - May 2008
Norwegian Cruise Line  September 2001 - May 2004

Skills
Cruises, Leisure Travel, Event Management, Hotels, Business Travel, Customer Service, Hospitality, Incentive Travel, Leisure, Marketing Strategy, Online Travel, Tour Operators, Tourism, Travel Management, Travel Planning

Education
Barry University   1994 — 1997
Broadcast Journalism

Experience
American Express  September 2012 - Present
American Express Travel Services   March 2006 - September 2012
American Express Travel Services   January 2006 - March 2006
American Express  August 2003 - January 2006
American Express Business Travel  July 1993 - August 2003
American Express Business Travel  July 1984 - July 1993

Skills
Business Travel, Travel Management, Relationship Management, Human Resources, Project Management, PowerPoint, Microsoft Word, Microsoft Excel, Concur, ADP Payroll, Customer Service, Call Centers, Sabre, Apollo GDS, Worldspan, Amadeus GDS, Executive..., Training Delivery, Employee Training, Accounts Payable, Recruitments, Manage Client...

Education
University of Maryland University College   2007 — 2013
Bachelor's Degree, Business Administration and Management, General, 3.70

Anne Arundel Community College   1990 — 2002
Associate's Degree, Business Administration and Management, General

Experience
Tabouleh Mediterranean Cafe   September 2011 - Present
Tom Bush BMW  February 2010 - September 2011
American Express Travel Services   September 2006 - August 2009
US Airways  April 1987 - September 2006

Skills
Hospitality, Customer Service, Restaurant Management, Food Service, Food, Hospitality Industry, Hotels, Leadership, Restaurants, Sales, Sales Management, Strategic Planning, Tourism, Management, Account Management

Education
Bryant & Stratton College - Syracuse North   1984 — 1986
associate, business and travel

Bryant and Stratton College   1984 — 1986
Associate Tavel and Tourism

Onondaga Community College   1981 — 1983
Associate of Arts and Sciences (AAS), Architecture

Onondaga Community College   1980 — 1982
Associate's degree, Liberal Arts and Sciences/Liberal Studies

Experience
Gift of Hope  January 2014 - Present
ATI Physical Therapy  April 2011 - March 2014
Macy's  June 2010 - February 2013
Plainfield School District 202  November 2008 - April 2011
ACS - ILSDU   March 2007 - October 2008
Mario Tricoci  July 2005 - August 2006
TravelCLICK, Inc  October 2003 - July 2005
American Express Travel Services   February 1991 - October 2003

Skills
Event Planning, Customer Service, Team Building, Management, Human Resources, Sales, Operations Management, Call Centers, Supervisory Skills, Motivated self-starter, Outstanding..., Customer Satisfaction, Recruiting, Sales Operations, Training, Healthcare, Leadership, CRM, Strategic Planning, Account Management, Hiring

Education
Lewis University   1999 — 2002
BA, Business Administration

Experience
American Express Travel Services   October 2003 - Present
American Express  2002 - 2012

Education
Henry Ford Community College   2011 — 2013
Associate, Liberal Arts and Sciences/Liberal Studies

Experience
Author House Publishing   March 2011 - Present
Mary Kay Inc.  2000 - Present
American Express Travel Services   1983 - 1993

Skills
Beauty, Cosmetics, Gifts, Beauty Industry, Wellness, Nutrition, Reiki, Makeup Artistry, Skin Care, Parties, Makeovers, Bridal Showers, Fragrance, Cosmetology

Education
Idaho State University

Experience
Cruise Planners - Group Event Travel   April 2014 - Present
SalesPros  April 2013 - December 2013
American Express Travel Services   January 1999 - October 2001
Rosenbluth Travel  August 1998 - August 1999
Carlson Wagonlit Travel  January 1996 - May 1998

Skills
Event Planning, Event Management, Marketing, Social Media, Social Media Marketing, Customer Service, Public Relations, Volunteer Management, Fundraising, Community Outreach, Leisure Travel, Travel Planning, Adventure Travel, Incentive Travel, Group Travel, Travel Arrangements

Education
Arizona State University   1995 — 1998
Bachelor of Arts (B.A.), Humanities/Humanistic Studies

Experience
American Express Travel Services   October 1992 - Present
Uniglobe Travel  May 1988 - October 1992

Skills
Tourism, Airlines, Business Travel, Hospitality, Leisure Travel, Hotels, Leisure, Sabre, Car Rental, Customer Service, Ticketing, Cruises, Travel Management, Event Management, Online Travel, Sales, Resorts, Tour Operators, Vacation, Incentive Travel, Travel Technology, Travel Planning, Apollo

Education
College of DuPage   1985 — 1988
Associate of Arts and Sciences (AAS), Tourism and Travel Services Management

Glenbard north high school

Experience
Servpro of Lake Geneva   March 2012 - February 2014
Wesley Woods  June 2011 - March 2012
Norwegian Cruise Line  October 2010 - December 2010
American Express Travel Services   January 2004 - September 2006
WorldTravel BTI  October 1997 - April 2002

Skills
Sabre, Customer Service, Business Travel, Word, Excel, Microsoft Office, Outlook, Event Planning, Call Center, Cruises, Conferences, VIP, Travel Planning, Amadeus, Microsoft Excel, Events, Leisure Travel, Travel Management, Airlines, Microsoft Word, Call Centers

Education
Apollo College   2008 — 2009
Certificate of Completion, Medical Billing and Coding, 3.8

Gateway Technical College   1979 — 1981
Marketing

University of Wisconsin-Whitewater   1978 — 1979
General Studies

University of Wisconsin-La Crosse   1977 — 1978

Experience
American Express Travel Services   2005 - Present
American Express Interactive Travel   April 2002 - October 2005
Around the World/Travel Leaders   August 1998 - April 2002
American Express Platinum Card Travel   July 1995 - August 1998
PGA Tour Travel   August 1991 - July 1995
Akra Travel   April 1991 - July 1991
Avondale Travel/USTravel   August 1985 - February 1991

Skills
Travel Arrangements, Sabre, Apollo, Worldspan, ARC accounting system, Airline Reservations, Car Rental, Hotel Booking, Rail, Travel Management, Business Travel, American Express, PGA Tour Travel, Customer Experience, Customer Service, online travel, Microsoft Word, Microsoft Excel, Microsoft Office, Outlook Express

Education
Florida Community College at Jacksonville   1977 — 1980
Associate of Arts (AA), Business Administration and Management, General

Experience
American Express Centurion Lounge Miami Intl Airport   March 2015 - Present
American Express Travel Services   January 1999 - March 2015
Carlson Wagonlit Travel  January 1994 - January 1998
Air Florida  January 1979 - April 1984

Skills
Sabre, International Travel, Call Center, Account Management, Customer Satisfaction, Customer Service, Leadership, Research, Time Management, Strategic Partnerships, Software Documentation, Relationship Management, Travel Management, Automation, Business Travel, Tourism, Leisure Travel, Hotels, Sales, Management, Call Centers

Education
Florida International University   1979 — 1981
Bachelor of Science (B.S.), Tourism and Travel Services Management

Experience
Signature Escapes by Lisa   April 2011 - Present
Gifted Travel Network   March 2014 - Present
American Express Travel Services   June 1989 - August 1991
American Express Travel Services   September 1984 - September 1988

Skills
Travel Management, Vacation Planning, Custom Crafted Vacations, Hawaiian Travel Expert, Hawaii Destination..., European Travel Expert, European River Cruise..., Tahiti/Fiji/South..., Professional Mentoring, Training, Luxury Travel, Family Travel, Group Travel, Vacation, Tourism, Marketing, Entrepreneurship, Online Advertising, Contract Negotiation, Marketing Strategy, Retail, Project Planning, Cruises, Selling, Event Management, Sales, Business Travel, Leisure Travel, Leisure

Education
Medical College of Georgia at Georgia Regents University   1978 — 1981
Bachelor of Science (B.S.), Medical Technology

Briarcliff High School Dekalb County, GA   1973 — 1978
Diploma

Experience
American Express  September 2012 - Present
Altour  January 2010 - June 2012
American Express Travel Services   March 2008 - December 2009
American Express Travel Services   July 1999 - March 2008
Hadar Travel   February 1994 - January 1999

Skills
Sabre, Apollo GDS, Worldspan, Leisure, Travel Management, Business Travel, Leisure Travel, Cruises

Education
Foothill College   1992 — 1994

Experience
Serco  July 2012 - Present
VISA INC  June 2010 - December 2012
CRUISES INC  January 2009 - January 2010
American Express Travel Services   September 2005 - May 2009
Norwegian Cruise Line  January 1992 - January 2005

Skills
English, Tourism, Sabre, Project Planning, Travel Planning, Cruises, Travel Management, Customer Service, Management, Vacation, Business Travel, Hotels, Sales, Spanish, Customer Experience, Business Planning, Leadership, Strategic Planning, Leisure Travel, Customer Satisfaction, Change Management, Hospitality, Tour Operators, Marketing Strategy, Ticketing, Leisure, Hotel Booking

Education
Miami Dade College   2009 — 2011
Associate in Science, Office Technology

Institute National de Education
S.A; a degree, Elementary Education, Psychology, and Spanish; Office Technology

Regina Pacis

Experience
Cloister's Flooring America   December 2014 - Present
The Hill School  2011 - 2014
The Hill School  2009 - 2011
The Hill School  2006 - 2009
American Express Travel Services   2005 - 2006
American Express Business Travel  1998 - 2004

Skills
Customer Service, Team Leadership, Stewardship, Event Planning, Customer Relations, Event Management, Non-profits, Leadership, PowerPoint, Microsoft Excel, Team Building, Microsoft Word, Outlook, Philanthropy, Alumni Relations, Nonprofits, Microsoft Office, Prospect Research, Raiser's Edge, Management, Volunteer Management, Fundraising, Budgets, Community Outreach, Program Development, Annual Giving, Staff Development, Higher Education, Donor Management, Public Relations

Education
Alvernia University   2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General, 3.9 Summa Cum Laude

Art Institute of Pittsburgh   2008 — 2009
Interior Design

Art Institute of Philadelphia   1989 — 1991
Interior Design

Experience
GlaxoSmithKline  May 2003 - Present
Maritz McGettigan  August 2000 - May 2003
American Express Travel Services   January 2000 - August 2000

Skills
Pharmaceutical Sales, Managed Care, Travel Arrangements, Pharmaceutical Industry, Microsoft Word, Organizational..., Meeting Planning, Microsoft Office, Account Management, Sales Operations

Education
Endicott College   1989 — 1991
Associate's degree, Hotel/Restaurant Management

Experience
Kelly Services  May 2000 - Present
Maritz Travel Company  January 1998 - April 2000
Carlson Wagonlit Travel  June 1997 - January 1998
Wright Travel  August 1996 - June 1997
Genesis Real Estate Group, LLC  September 1995 - August 1996
American Express Travel Services   January 1995 - September 1995

Skills
Travel Management, Event Management, Corporate Events, Account Management, Meeting Planning, Event Planning, Contract Negotiation, Business Travel, Customer Satisfaction, Negotiation, Customer Service, Hospitality, Management, Marketing, Hotels, Process Improvement, Leadership

Education
Michigan Travel Institute   1989 — 1989
Certification, Travel Agent

Macomb Community College   1983 — 1987
Associates of Arts, Marketing

Experience
AAA North Jersey   May 2008 - Present
American Express Travel Services   July 2003 - May 2008
AAA North Jersey World Wide Travel Services   July 1999 - May 2004

Skills
Honeymoons, Cruises, Vacation, Tourism, Disney, Family Reunions, River Cruises, Travel Management, Business Travel, Leisure Travel, Sabre, Travel Planning, Leisure, Hotel Booking, Adventure Travel, Hotels

Education
Passaic County Community College   1997 — 2011
RN, Nursing

Bergen Community College   1998 — 2002
AS, Education

Experience
Absolutely Slender,Inc,dba A Day Spa   November 1992 - Present
American Express Travel Services   August 1979 - September 1991

Skills
Public Speaking, Strategic Planning, Wellness, Team Building, Nutrition, Fitness, Healthcare, Coaching, Marketing, Customer Service, Event Planning, New Business Development, Small Business, Sales, Sales Management, Entrepreneurship, Leadership, Social Networking, Leadership Development, Training

Education
Brenau University   1979 — 1983
Bachelor of Arts (BA), Humanistic Psychology, 3+

City University of New York-Brooklyn College   1962 — 1965
Education

Experience
Bailey Wealth Advisors   1984 - Present
American Express Travel Services   1983 - 1984
Xerox Corporation  1979 - 1983

Skills
Retirement, Wealth Management, Retirement Planning, Strategic Financial..., Mutual Funds, Estate Planning, Financial Advisory, Wealth Management..., Financial Planners, Public Speaking, Investments, Business Planning, Succession Planning, Marketing, Life Insurance, Strategic Planning, Entrepreneurship, Investment Advisory, Tax, Insurance, Securities, Asset Allocation, Asset Management, 401k, Investment Strategies, Financial Services, IRAs, Finance, Leadership, Management

Education
Hampton University   1974 — 1979
Bachelor of Science (BS), Marketing and Finance

Experience
Humana Right Source   September 2014 - Present
Love Notes Weddings   July 2014 - February 2015
Heart Change Ministry, LP   October 2006 - December 2013
Center for Christian Counseling   October 2003 - October 2006
NorthShore Church   June 2001 - October 2003
American Express Travel Services   May 1996 - May 2001
SatoTravel  June 1992 - September 1995
SatoTravel  August 1990 - June 1992
Ozark Airlines/Trans World Airlines   May 1982 - August 1990
Ozark Airlnes   February 1968 - May 1982

Skills
Family Therapy, Counseling Psychology, Mental Health Counseling, Individual Counselling, Anger Management, Post Traumatic Stress, Psychotherapy, Behavioral Health, Program Development, Grief Counseling, Young Adults, Self-esteem, Psychology, Dual Diagnosis, Interventions, Public Speaking, Community Outreach, Clinical Supervision, Stress, Group Therapy, Life Transitions, Addiction Recovery, Crisis Intervention, Mental Health, Adolescents, Google Groups, Therapists, Chemical Dependency, CBT, Motivational..., Play Therapy, Case Managment, Psychological Assessment, Stress Management, Conflict Resolution

Education
Southwestern Baptist Theological Seminary   1998 — 2001
MAMFC, Counseling

Dallas Baptist University   1996 — 1998
BA, Applied Sciences

Experience
SPELLBOUND Band   December 2014 - Present
Johns Hopkins University  September 2012 - Present
"On-Stage" Karaoke & DJ Entertainment by DJ Suzie Q   October 2001 - Present
Susan's Illusions   August 1991 - Present
Omnicare  January 2011 - October 2011
American Express Travel Services   July 2007 - November 2009
Greater New Haven Convention & Visitors Bureau   June 2002 - July 2007
AAA Mid-Atlantic  June 1994 - June 2002

Skills
Tourism, Customer Service, Event Planning, Microsoft Word, Fundraising, Microsoft Office, Microsoft Excel, Event Management, Outlook, Marketing Communications

Education
Medix School - Towson
CMA, Medical/Clinical Assistant, 3.9

Essex Community College
Associate of Science (AS), Nursing, 3.85

Gordon Phillips Beauty School   1990 — 1991
Technical, Cosmetology, 4.0

Southwestern Senior High School - Baltimore, MD   1986 — 1990
Diploma, General Studies, 3.85

Experience
Zappos Family of Companies  December 2014 - February 2015
Florida Gulf Coast University  January 2013 - December 2014
Balboa Travel  March 2012 - November 2014
Florida SouthWestern State College  May 2014 - August 2014
Geraci Travel   October 2009 - December 2011
Balboa Travel  July 2008 - June 2009
Holbrook Travel  January 2007 - March 2008
DTI, Inc.   September 2006 - December 2006
American Express Travel Services   May 2002 - April 2006
JetBlue Airways  October 2001 - June 2002

Skills
Customer Service, Hospitality, Hotels, Microsoft Office, Sales, Event Management, Account Management, Marketing Communications, Budgets, Marketing, Negotiation, Microsoft Word, Microsoft Excel, Coaching, Hospitality Management, Event Planning, Customer Satisfaction, Tourism, Contract Negotiation, Business Travel, Travel Management, Sabre

Education
Marist College   2011 — 2012
Master of Arts (M.A.), Communication, 3.70

Florida Gulf Coast University   2009 — 2011
Bachelor of Arts (BA), Communication (Environmental), 3.91

Santa Fe Community College   2007 — 2008
Associate of Arts (AA), Business Administration

State University of New York at Albany   1994 — 1996

Experience
Ithaca College  May 2008 - Present
American Express Travel Services   May 1997 - June 2003

Skills
Microsoft Office, PowerPoint, Event Planning, Research, Microsoft Excel, Microsoft Word, Higher Education, Public Speaking, Social Media, Outlook, Fundraising, Nonprofits, Customer Service, Event Management, Editing, Access, Spanish, Community Outreach, Data Analysis, Teaching

Education
SUNY Empire State College   2003 — 2005
Bachelor of Arts (B.A.), Writing, Communication, Literature

Corning Community College   1995 — 1997
Associate's degree, Business Administration and Management, General

Experience
American Express Travel Services   Travel PlannerNow DestinationsJune 1997 - Present
NOW Destinations - Luxury Travel   1997 - Present

Skills
Vacation, Travel Management, Leisure Travel, Business Travel, Cruises

Education
Humber College
Travel & Tourism

Experience
Massachusetts Institute of Technology  January 2014 - Present
American Express Travel Services   February 2010 - January 2014
Starbucks  November 2005 - March 2010
Century 21  January 2005 - March 2006

Skills
Travel Planning, Leisure Travel, Tourism, Creative Writing, Communication, Multitasking Skills, Travel Management, Business Travel, Social Media, Copywriting, Leadership, Instruction, Employee Training, Organization &..., Copy Editing, Website Updating, Web Content

Education
Emerson College   2006 — 2010
Bachelor of Arts (BA), Writing for Film and Television

Columbia College Chicago   2004 — 2006
Film and Video

Experience
HelmsBriscoe  May 2005 - Present
American Express Travel Services   1995 - 2000
Avanti Travel   1986 - 1995

Skills
Meeting Planning, Hotels, Hospitality, Convention Services, Contract Negotiation, Hospitality Industry, Hospitality Management, Incentives, Incentive Travel, Resorts, Leadership, Negotiation, Tourism, Hotel Management, Revenue Analysis, Marketing, Customer Service, Sales Management, Event Planning, Trade Shows, Catering, Food & Beverage, Yield Management, Leisure, Corporate Events, Pre-opening, Travel Management, Business Travel

Education
McHenry County College   2003 — 2005
AAS, Education

Experience
Kachina Country Day School-Private   March 2008 - May 2010
American Express Travel Services   September 2007 - April 2008
American Express Business Travel  March 1994 - October 2004
Mission Bay Aquatic Center  April 1990 - December 1991

Education
Grossmont College   1989 — 1992

San Diego Mesa College   1989 — 1992

San Diego State University-California State University   1989 — 1992

Villa Park High School   1987 — 1989

Experience
Children's Learning Adventure  February 2015 - Present
Primrose Schools  2005 - December 2014
Freeman Enrichment Center   2004 - 2005
Carson Christian School   2001 - 2004
American Express Travel Services   1998 - 2001

Skills
Early Childhood..., Teaching, Writing, Staff Development, Organizational..., Learning Management..., E-Learning, At-risk, Program Development, Online Training, Event Planning, Planning & Execution of..., Curriculum Development, Team Building, Program Management, Teacher Training, Public Speaking, Educational Leadership, Project Management, Strategic Planning, Coaching, Adult Education, Instructional Design, Classroom, Curriculum Design, Organizational..., Employee Training, Special Education, Leadership Development, Community Outreach, Lesson Planning, Fundraising, Nonprofits, Educational Technology, Leadership, Tutoring, Distance Learning

Education
Shorter University   2006 — 2008
Bachelor of Science, Human Services

El Camino College   1998 — 2002
Asscicate of Science, Business Management

Experience
American Express Travel Services   March 1993 - Present
Rosenbluth International  1998 - 2001

Skills
Business Travel, Sabre, Ticketing, International Travel, Hotel Booking, Travel Management, Hospitality, Hotels, Cruises, Hospitality Industry, Leisure, Revenue Analysis

Education
Long Island University, Brooklyn Campus   1990 — 1993
Bachelor of Arts, Psychology

St. Bonaventure University   1987 — 1989

Experience
American Express Travel Services   December 2011 - Present
CSA Ltd.  April 2006 - April 2008
United States Postal Service  April 2000 - April 2005
Continental Airlines  July 1990 - January 2000

Skills
Travel Planning, Business Travel, Travel Management, Leisure Travel, Customer Service, Cruises, Microsoft Office, Vacation, Coaching, Training, Teamwork, Sabre, Time Management, PowerPoint, Team Building, Microsoft Excel, Public Speaking, Outlook, Team Leadership, Supervisory Skills, Hospitality, Airlines, Customer Satisfaction, Hotel Booking, Research, Budgets, Sales, Call Centers, Operations Management, Negotiation, Flights, Adventure Travel, Tourism, Public Relations, Multi-Cultural Team..., Project Planning, Analytics, Abacus, Workforce Planning, Relationship Management, Hotels, Event Management, Leisure, Resorts, Aviation

Education
Keiser University-Ft Lauderdale   2008 — 2009
Health Services/Allied Health/Health Sciences, General

Experience
Maximus  May 2014 - Present
Kim~istri by KJH L.L.C.   January 2000 - Present
Chicago Park District  January 1999 - May 2014
American Express Travel Services   March 1998 - September 2000

Skills
Event Planning, Illustrator, Microsoft Word, Management, Art, Teaching, Social Media, PowerPoint, InDesign, Customer Service, Fashion, Sketching, Team Building, Event Management, Blogging, Sewing, Retail, Entrepreneurship, Public Speaking, Apparel, Facebook, Adobe Creative Suite

Education
Illinois Institute of Art   2008 — 2010
Associate of Applied Science in Accessory Design, Accessory Design

Experience
Self employed - artist/graphic designer  June 2015 - Present
SwimLabs  August 2014 - April 2015
American Express Travel Services   October 2011 - April 2012
American Express  August 2008 - October 2011

Skills
Adobe Creative Suite, Final Cut Pro, Customer Relations, Teaching, Working With Children, Sales, Research, Cold Calling, Call Centers, Employee Training, Volunteering, Non-profit Volunteering, Illustration, Digital Illustration, Digital Photography, Cinematography

Education
Full Sail University   2014 — 2016
Bachelor’s Degree, Graphic Design

Full Sail University   2013 — 2016
Bachelor of Science, Graphic Design

Montbello High School   2003 — 2006
GED, General Studies

Experience
Carnival Corporation  November 2014 - Present
Corporate Travel Agent, Carnival Cruise Lines   December 2011 - November 2014
Baptist Health South Florida  November 2006 - October 2010
ADP TotalSource  September 2005 - October 2006
American Express Travel Services   January 2003 - September 2005
United Airlines  January 1999 - January 2003
USAirways/Allegheny Airlines   November 1994 - December 1998

Skills
Travel Management, Business Travel, Sabre, Tourism, Customer Service, Travel Planning, Hotels, Cruises, Leisure Travel, Hospitality, Airlines, Leisure, Hospitality Management, Event Management, Hospitality Industry, Event Planning, Online Travel, Vacation, Hotel Booking, Adventure Travel, Airline Ticketing, Reservation, Account Management, Call Centers, Spanish, Flights, Time Management, Budgets, Sales, Meeting Planning, Travel Arrangements, Booking Systems, Payroll, International Travel, Office Management, Airports, Management, Resorts, Front Office, Operations Management, Customer Satisfaction, Contract Negotiation, Outlook, Hotel Management, Ticketing, Corporate Events, Special Event, Retail Sales, Invoice Processing, Business Networking

Education
Berkeley College   1986 — 1988
Associate's degree, Fashion Marketing/Management

York College, Jamaica, New York   1985 — 1986
Certification, Medical/Clinical Assistant

St John's University
JD Criminal Justice

Experience
Contract Agent   August 2010 - Present
Freelance Writer  December 2005 - Present
American Express Travel Services   November 1986 - May 2001
US Government  June 1978 - June 1981

Skills
Business, Press Releases, Blogging, Editing, Advertising, Magazines, Nonprofits, Time Management, Research, Publishing, Teaching, Marketing, Social Media, Budgets, Newsletters

Education
Iowa State University   1973 — 1977
BS, Textiles and Clothing

Experience
Columbia Sportswear Company  May 2002 - Present
American Express Travel Services   February 2000 - June 2001
Emmett Travel   February 1987 - January 1994

Skills
Business Travel, Travel Management, Customer Service, Apollo GDS, Contract Negotiation, Team Building, Training, Hotels, Forecasting, Management, Hospitality, Trade Shows, Budgets, Airlines, Negotiation, Event Management

Education
Marylhurst University   1994 — 1999
Interdisciplinary BA, Communications & Psychology

Emmett Travel School   1986 — 1986
Corporate Travel Certificate, Corporate Travel

Experience
AAA Northern California, Nevada & Utah   August 2013 - Present
Stokes Fresh Food Market   December 2008 - July 2013
American Express Travel Services   August 1994 - July 2007

Skills
Travel Management, Travel Planning, Tourism, Leisure Travel, Hospitality, Business Travel, Adventure Travel, Vacation, Event Management, Tour Operators, Sabre, Leisure, Online Travel, Hotel Booking, Event Planning, Management, Account Management, Customer Satisfaction, Hotels, Marketing Strategy, Negotiation, Customer Service...

Education
University of Utah   1987 — 1994
Working toward degree, Elementary Education and Teaching, 3.99

Brigham Young University - Idaho   1985 — 1987
Associate's degree, Education / Consumer Studies

Experience
American Express Travel Services   December 2014 - Present
BI-LO, LLC  May 2013 - November 2014
The Wildwood Grill   November 2012 - March 2013
Archbishop Walsh High School/Southern Tier Catholic School   August 2011 - October 2012
Superior Staff Resources @ Moog Inc   July 2010 - October 2010
Seneca Gaming Corporation  May 2010 - July 2010
The Village Wine Rack   September 1992 - February 2010
Boston Culinary Group  November 2008 - March 2009
World Wide Travel USA   July 2008 - October 2008
The Travel Team, Inc.   July 2003 - August 2007

Skills
Catering, Airline Ticketing, Banquets, Hotels, Tourism, Car Rental, Menu Development, Travel Management, Networking, Travel Arrangements, Hotel Booking, Business Travel, Chef, Sales, Restaurants, Customer Satisfaction, Wine, Food Safety, Inventory, Time Management, Phone Etiquette, Cashiering, Food Preparation, Pricing, Travel Planning, Grocery, Cash Handling Experience, Leisure Travel, Telephone Skills, Culinary Skills, POS, Baking, Food, Reservation, Multi-line Phone, Filing, Teamwork, Inventory Management, Adventure Travel, Clerical Skills, Inventory Control, Hospitality Industry, Booking Systems

Education
Bryant and Stratton College-Buffalo   1990 — 1992
Travel & Tourism Management, Travel, 3.75

Sullivan County Community College   1984 — 1986
Photography

Experience
Travel Marketing Solutions   January 2008 - Present
Centennial College -School of Hospitality, Travel & Culture   January 2010 - Present
Quadra - Rex Resorts   2011 - January 2012
Jonview Canada/ Transat Group   July 2004 - November 2007
Signature Vacations  1997 - 2004
American Express Travel Services   1987 - 1995

Skills
International Sales, Strategic Planning, General Sales Agent, New Market Entry, Direct Sales, Marketing Support, Product Development, Market Analysis, Luxury Hotel Sales, Destination + Hotel..., Hotel Contract..., Strategic Communications, Hotels, Travel Management, Contract Negotiation, Hospitality, Event Management, Adventure Travel, Marketing Strategy, CRM, Market Entry, Online Marketing, Business Development, Sales, Project Planning, Retail, Marketing Communications, Public Relations, Social Media Marketing, Tourism, Customer Service, Marketing, Management, Leisure Travel, Leisure, Business Travel, Event Planning, Social Media, Tour Operators, Leadership

Education
Centennial College   2013 — 2015
Continuing Education

McGill University   2005 — 2007
Leadership Management

Canadian Management Center   2001 — 2003
Sales & Marketing

University of Toronto   1978 — 1981
Honors BA, French + Spanish Language and Literature

Experience
Omega World Travel  May 2011 - Present
Travel and Transport  December 1996 - April 2011
Travel and Transport  January 1996 - January 2005
Travel and Transport  December 1996 - April 1997
Cruise Holidays  January 1995 - January 1996
American Express Travel Services   January 1994 - January 1995
North American Travel School   January 1990 - January 1994
Thora's/Foxfire   January 1977 - January 1988

Skills
Sabre, Hotels, Hospitality Industry, Cruises, Business Travel, Travel Technology, Online Travel, Travel Management, Travel Planning, Tourism, Account Management, Leisure Travel, Revenue Analysis, Customer Satisfaction, Ticketing, Hotel Booking, Amadeus

Education
College of Southern Nevada   1976 — 1977

Highland High School   1973 — 1976
Graduated

Metropolitan Community College
General Business

Experience
Boeing  September 2015 - Present
NSA Media  October 2007 - May 2015
Distinctions  February 2005 - October 2007
American Express Travel Services   October 2001 - February 2005
Carlson Wagonlit Travel-Onsite Virtual office at NSA Media   October 1998 - January 2001
Corporate Travel Management Group  August 1989 - October 1998

Skills
Advertising, Marketing, Marketing Communications, Marketing Strategy, Online Advertising, Social Media Marketing, Digital Marketing, Integrated Marketing, Social Media, Business Travel, Leisure Travel, Travel Arrangements, Online Travel

Education
Indiana University-Purdue University at Indianapolis
Spanish and Art, 1 semester

Travel school
Travel degree, Tourism and Travel Services Management

Experience
Carlson Wagonlit Travel  April 2014 - Present
Carlson Wagonlit Travel  September 2010 - March 2014
PureTrek Adventures/GeckoVentures   September 2008 - September 2010
American Express  1995 - 2007
American Express Travel Services   1982 - 1995

Skills
Marketing, Financial Analysis, Automation, Editing, Process Analysis, Business Travel, Account Management, CRM, Management, Travel Management, Expense Management, Customer Experience, Vendor Management, Strategic Partnerships, B2B, Strategy, Program Management, Call Centers, Process Improvement, Sales, Negotiation, Contract Negotiation, Sabre, P&L Management, Business Planning, Operations Management, Leadership, Business Development, Travel Technology

Education
California State University-Dominguez Hills
BS, Business Administration

Experience
Southeast Surgical Assistants   January 2012 - December 2013
American Surgical Assistants   October 2010 - December 2011
EXHIBITOR Media Group  September 2008 - April 2009
TIG Global, LLC   September 2005 - September 2008
Stewart Enterprises, Inc.   May 2003 - September 2005
Choice Hotels International  March 2000 - May 2003
Ad Image Advertising   June 1997 - March 2000
Lieberman-Appalucci   June 1994 - August 1995
American Express Travel Services   November 1992 - June 1994
Hilton International  October 1985 - August 1992

Skills
Advertising Account..., Marketing Strategy, Copywriting, Project Management, Travel and Hospitality, Event Management, Healthcare

Education
Fashion Institute of Technology   1981 — 1985
Marketing Communications, Public Relations, Advertising, and Applied Communication

Experience
GE Capital  August 2012 - Present
GE Capital  May 2009 - August 2012
GE Capital  May 2005 - May 2009
GE Capital  October 2003 - May 2005
GENPACT  April 2001 - October 2003
American Express Travel Services   June 1997 - March 2001
Sarbathi Steel Tubes   June 1994 - June 1997

Skills
Risk Assessment, Accounting, Risk Management, Internal Audit, Transition Management, Business Analysis, Treasury, Management, Finance, Banking, Financial Analysis, Process Improvement, Business Process..., Vendor Management, Internal Controls, Auditing

Education
University of Phoenix   2011 — 2013
Master of Business Administration (MBA), Organizational Leadership, Corporate Finance, Business Law, Strategic Management, Economics, A

Institute of Cost and Works Accountants of India - ICWAI   1994 — 1996
Cost Accountancy, Auditing, Income Tax, Operations Management

University of Madras   1991 — 1994
Bachelor's Degree, Advance Accountancy, Income Tax, Auditing, Management Accounting, Cost Accounting, Economics

Experience
Aviva Canada  May 2014 - September 2014
American Express Technologies  January 2006 - December 2013
Sears Canada  2001 - 2006
American Express Travel Services   1995 - 1996
Canadian Dental Association  1994 - 1994
CP Air  1985 - 1993

Skills
SDLC, Requirements Gathering, User Acceptance Testing, Business Requirements, Business Analysis, Quality Assurance, Agile Methodologies, Requirements Analysis, Team Leadership, Test Management, Credit Cards, Change Management, Visio, Process Improvement, Project Management, Analysis, Testing, Management

Education
Algonquin College of Applied Arts and Technology   1997 — 1999

Experience
Real Living Lifestyles  July 2012 - Present
Priority Realtors   January 2009 - May 2012
Prudential Calif Realty   January 2008 - June 2009
American Express Travel Services   1994 - 1997

Skills
Sellers, Buyer Representation, Investment Properties, Residential Homes, Luxury, Short Sales, First Time Home Buyers, Foreclosures, Single Family Homes, Listings, REO, New Home Sales, Relocation, Condos

Education
Foothill College   1982 — 1987

De Anza College

Grossmont College

Homestead High School

Experience
Barbados Tourism Marketing Inc.   September 2014 - Present
American Express Avenue Travel Group   April 2011 - Present
Claudia Young-Hill   November 1989 - December 2011
American Express Travel Services   December 2003 - April 2011
Carlson Wagonlit Travel  October 1996 - December 2003
Martin Luther King Jr., Center for Nonviolent Social Change   October 1986 - December 1992

Skills
Tourism, Travel Management, Business Travel, Strategic Planning, Program Management, CRM, Management Consulting, Marketing Strategy, Marketing Communications, Event Management, Marketing, Leadership, Business Development, Coaching, Nonprofits, Public Relations, Advertising, New Business Development, Customer Service, Fundraising, Vendor Management, Diplomatic Protocol

Education
Aquinas College
Liberal Arts and Sciences/Liberal Studies

University of Detroit Mercy
Bachelor of Arts, Communication and Media Studies

Experience
AAA NCNU Travel   2013 - Present
American Express Travel Services   February 2013 - June 2013
Prestige Travel & Cruises, American Express   June 2010 - February 2013

Skills
Tourism, Leisure Travel, Event Planning, Leisure, Public Speaking, Customer Service, Cruises, Sales, Marketing, Event Management, Online Marketing, Travel Planning, Contract Negotiation

Education
Loyola Marymount University   1995 — 1996
B.A., American History

Downey High School   1984 — 1988

Experience
Merrell Street LLC   April 2014 - Present
jBurd iMages   January 2005 - Present
Classic Travel  August 2009 - Present
American Express Travel Services   January 2007 - August 2009

Skills
Travel Management, Tourism, Cruises, Leisure Travel, Account Management, Vacation, Hotels, Sabre, Luxury Cruise, Adobe Creative Suite, Typepad, Blogger, Photography, Event Photography, Portrait Photography, Wedding Photography, High-end Retouching, Luxury, Business Travel, Event Planning, Travel Planning, Ticketing, Social Media, Resorts

Education
New York Institute of Photography   2003 — 2012

Brigham Young University   1993 — 1998

Experience
Carlson Wagonlit Travel  February 2012 - Present
American Express Travel Services   August 1989 - November 2011

Skills
Travel Management, Tourism, Business Travel, Airlines, Hotels, Customer Service, Hospitality, Management, Operations Management, Contract Negotiation, Change Management, Negotiation, Project Management, Budgets, Account Management, Revenue Analysis, Process Improvement, Event Management, Team Leadership, Microsoft Office

Education
Del Mar College

Experience
Bob Parks Realty, LLC  October 2006 - Present
American Express Travel Services   October 1997 - March 2003
USAirways  August 1995 - September 1997

Skills
First Time Home Buyers, Referrals, Foreclosures, Investment Properties, Buyers, Real Estate, Townhomes, REO, Residential Homes, New Homes, HUD, Luxury, Investors, Sellers, ABR

Education
Mt. Juliet High School   1973 — 1977
Salutatorian

Cumberland University
Accounting

Nashville State Community College
Accounting and Business/Management

Experience
Logistics Team   2011 - Present
Optical Shop International   2009 - 2011
Quiksilver, Inc.   2007 - 2009
Damco (Formerly Maersk Logistics/AP Moller Maersk)   2002 - 2007
American Express Travel Services   1994 - 2001
Direct Line Cargo Management Services   1992 - 1994
Buyers & Shippers Enterprises   1986 - 1992

Skills
Global Supply Chain -..., Transportation, Supply Chain Management, Warehousing, Inventory Management, Transportation..., 3PL, Supply Chain, Freight Forwarding, Shipping, Logistics, Forecasting, International Trade, Reverse Logistics, Sourcing, Contract Negotiation, Management, Import, Lean Manufacturing, Ocean, Warehouse Management, Demand Planning, Supply Chain..., Budgets, Manufacturing, Logistics Management, Strategic Planning, International Logistics, Sales, Supply Chain Operations, Customer Service, Trucking, Operations Management, Distribution Center..., Supply Chain Consulting, Global Sourcing, Team Building, Operational Excellence, Process Improvement, Negotiation, Sales Operations, Business Process..., Change Management, ERP, Start-ups, Six Sigma, Freight, Air Freight, Customs Regulations, Leadership

Education
California State University-Long Beach
Masters, Global Logistics

University of Southern California - Marshall School of Business
Bachelor of Science, Business Administration

Experience
SOS Solutions   June 1997 - Present
Sun Life Financial  2005 - 2011
Fidelity Investments  1999 - 2008
American Express Travel Services   June 1994 - June 1997
Crimson Travel / Thomas Cook   June 1983 - June 1994

Skills
Meeting Planning, Conferences, Event Planning, Contract Negotiations, Event Management, Corporate Events, Special Events, Site Selection, Hotel Contract..., Incentives, Meeting Management, Marketing Strategy, Contract Negotiation, Hospitality, Sponsorship, Trade Shows, Social Media, Coordinating Events, Social Networking, Events, Hospitality Industry, Hotels, Parties, Negotiation, Location Intelligence, Food & Beverage, Live Events

Education
Endicott College

Experience
Ubisoft  May 2014 - Present
CANEX   August 2012 - December 2012
Canadian Forces Morale and Welfare Services  March 2009 - August 2012
American Express Travel Services   May 2008 - March 2009

Skills
Employee Relations, Recruiting, New Hire Orientations, Coaching, Leadership, Performance Management, Project Planning, Hotels, Business Development

Education
Algonquin College of Applied Arts and Technology   2007 — 2008
Travel and Tourism

Experience
American Express Travel Services   May 2008 - Present
Kolorfully Koordinated   2008 - 2015

Education
California State University-Northridge   2004 — 2006
Social Work, Social Work

Experience
American Express Travel Services   March 1981 - Present

Skills
International Travel, Hotels, Luxury Lifestyle, Vacation, Leisure Travel, Sales, I am a Hawaii Expert, Italy, Tour Operators, Car Rental, Adventure Travel, Hospitality, Travel Planning, GDS, Customer Service, Tourism, Flights, Ski, Airline Ticketing, Customer Satisfaction, Incentive Travel, Airlines, Leisure, Hotel Booking, Incentives, Reservation, Travel Insurance, Luxury, Booking Systems, Event Planning, Sabre, Airline Reservations, Resorts

Education
Glendale Community College   1974 — 1976
Associate of Arts (AA), History

Experience
AAA Southern New England  October 2011 - Present
American Express Travel Services   November 2002 - October 2010
Garber Travel  March 1986 - June 2002

Skills
Leisure Travel, Cruises, Vacation, Travel, Sales, Travel Management, Business Travel, Travel Planning, Tourism, Tour Operators

Education
Assumption College   1971 — 1975
BA, French, Teaching

Experience
HRG North America  July 2007 - Present
Sunbelt Rentals  2000 - 2005
American Express Travel Services   1995 - 2000
Fairfield Vacation Club   1994 - 1995
Landor Vacation Club   1993 - 1994

Skills
Travel Management, Business Travel, Hotels, Vacation, Tourism, Online Travel, Sabre, Contract Negotiation, Cruises, Account Management, Ticketing, Galileo, Leisure Travel, Travel Technology, Amadeus

Education
Central Piedmont Community College   1991 — 1994
Travel/Tourism/Hospitality

Experience
Carlson Wagonlit Travel  April 2011 - Present
Lake Lawn Resort  November 2007 - December 2010
Travizon  July 2004 - June 2007
American Express Travel Services   September 1999 - July 2004

Skills
Microsoft Office, English, C, Strategic Planning, Windows, Public Relations, Travel Management, Sabre, Tourism, Customer Service, Business Travel, Leisure Travel, Hospitality, Hotels

Education
DCT University Center   2007 — 2007
Certificate, European pastry & Chocolate

Cerritos College   2006 — 2007
Certificate, Culinary Arts/Chef Training, A

Experience
United States Army National Guard  October 2010 - Present
American Express Travel Services   April 2012 - March 2014
Travel Bound  April 2006 - February 2011
Astoria Graphics  June 2005 - March 2006

Skills
Dell PowerEdge Servers, Cisco Call Manager, Microsoft Office, Inventory Management, Customer Relations, Software Documentation, Customer Service, Training, Windows Server

Education
City University of New York-Herbert H. Lehman College   2004 — 2005
23 College Credits, Liberal Arts

Thomas Edison City College
Associates, Liberal Arts

Experience
Employer's home   January 2009 - Present
CorpTrav Management Group  March 2007 - March 2009
Carlson Wagonlit Travel  August 1994 - March 2007
American Express Travel Services   July 1991 - August 1994
Arrington Travel  December 1990 - July 1991
Midway Airlines  December 1989 - December 1990

Skills
Billing in a..., Appointment Scheduling, Private Client Services, Medical Terminology, Interpersonal..., Problem Solving

Education
College of DuPage   2011 — 2012
Certificate, Physician Office Coding and Billing

Moraine Valley Community College

Experience
American Express Travel Services   Executive Travel CounselorAmerican Express Travel ServicesNovember 2000 - Present

Skills
Travel Management, Sales, Leisure Travel, Travel Planning, Tourism, Sabre, Cruises, Tour Operators, Business Travel, Leisure, Hotels, Online Travel, Incentive Travel, Hospitality, Vacation, Adventure Travel, Airlines, Hotel Booking, Customer Service, Incentives, Event Management, Resorts, Revenue Analysis, Call Center...

Education
Flagler College   1981 — 1985
Bachelor of Arts (BA), Spanish and Latin American Studies

Experience
Jet Set Tourism   2014 - 2014
Aegis Home Care, LLC   2011 - 2014
American Express Travel Services   1995 - 2009

Skills
•Superior customer..., •Computer Skills:..., Sales, Customer Service, Management, Research, Leadership, Training, English, Strategic Planning, Marketing, Outlook

Education
Central Carolina Community College   2009 — 2012
Registered Nursing/Registered Nurse

Lucas Travel School   1995 — 1995
Certified Travel Agent, Tourism and Travel Services Management

Experience
Carlson Wagonlit Travel  March 2006 - Present
American Express Travel Services   June 2005 - March 2006
American Express Travel Services   October 2000 - June 2005
American Express Travel Services   March 1997 - October 2000
American Express Travel Services   November 1993 - March 1997
STA Travel  March 1992 - November 1993
Pan American World Airways  April 1990 - December 1991
Pan American World Airways  November 1989 - April 1990
Pan American World Airways  May 1989 - November 1989
Pan American World Airways  June 1987 - May 1989

Skills
Travel Management, Strategic Sourcing, Strategic Planning, Program Management, P&L Responsibility, Data Analysis, Crisis Management, Traveler Risk Management, Business Development, Corporate Travel, Training, Presentations, Sabre, Concur, GetThere, Manage Client..., Global Implementations, Business Planning, Account Management, Business Travel

Education
LIU Post   1985 — 1989
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
American Express Travel Services   October 2011 - Present
American Express Platinum Travel   October 2011 - Present
Los Angeles Unified School District  February 2006 - October 2011
Virgin Atlantic Airways/Hallmark Aviation Services   May 2006 - August 2010
Aviation Safeguards  March 2005 - March 2006

Education
Bell High School
Diploma

Los Angeles Harbor College
AA