Experience
Blue Cross and Blue Shield of Louisiana   August 2012 - Present

Skills
Marketing, Insurance, PowerPoint, Microsoft Excel, Customer Service, Team Building, Process Improvement, Account Management, Risk Management, Analysis, Coaching, Team Leadership, Call Centers, Employee Benefits, Business Analysis, Sales

Education
Southeastern Louisiana University   2008 — 2013
Bachelor of Arts (BA), Entrepreneurial and Small Business Operations

Experience
Blue Cross and Blue Shield of Louisiana   January 2014 - Present
The Home Depot  January 2006 - December 2008
Cox Communications  March 2003 - March 2005

Skills
Customer Service, Outlook, Team Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Coaching, Access, Public Speaking, Sales, Inventory Management, Microsoft Word, Loss Prevention, Accounts Payable, Accounts Receivable, Purchasing, Telephone Skills, Teamwork, Cosmetics, Customer Satisfaction, Strategic Planning, Makeup Artistry

Education
Aveda Institute-Baton Rouge   2011 — 2013
Liscense Cosmetologist, Cosmetology/Cosmetologist, General

Southeastern Louisiana University   2001 — 2003

Experience
Blue Cross and Blue Shield of Louisiana   August 2015 - Present
Blue Cross Blue Shield of Louisiana  February 2012 - August 2015
Blue Cross Blue Shield of Louisiana  July 2010 - February 2012
LCTA Workers Comp  June 2007 - July 2010
USAgencies  2005 - 2007

Skills
Active Directory, Group Policy, Citrix XenApp, Citrix XenDesktop, Antivirus & Malware..., Vulnerability Scanning, Vulnerability Assessment, Scripting, Application..., Customer Satisfaction, Collaborative Problem..., Windows Desktop..., VMware, Citrix, Information Security, Citrix Metaframe, XP, Windows XP, Hosted Microsoft..., WordPress

Education
LSU   2000 — 2004
Bachelor of Science (BS), Information Systems and Decision Sciences

Louisiana State University   2000 — 2004
Information Systems & Decision Sciences

Experience
Blue Cross and Blue Shield of Louisiana   August 2015 - Present
CB&I  February 2014 - August 2015
Our Lady of the Lake Regional Medical Center  June 2012 - February 2014
General Health System  December 2008 - December 2011

Skills
GAAP, Financial Reporting, Financial Accounting, Accruals, Account Reconciliation, Auditing, Financial Analysis, Microsoft Excel, Internal Controls

Education
Nicholls State University   2004 — 2007
Bachelor of Science, Accounting

Louisiana School For Math Science and the Arts   1999 — 2001
High School Diploma

Experience
Amedisys LLC   March 2008 - Present
Blue Cross and Blue Shield of Louisiana   1993 - 2008

Skills
Medicaid, Medicare, Managed Care, Healthcare, HIPAA, Home Care, Healthcare Information..., Healthcare Industry, Regulatory Requirements, Healthcare Management, Process Improvement, Hospitals, Healthcare Consulting, Management, Team Building, Project Management, Nursing, EHR, Program Management

Education
Louisiana State University
Master of Science (M.S.), Information Systems & Decision Science

Louisiana State University
Bachelor of Science (B.S.), Accounting

Experience
H&E Equipment Services, Inc.   September 2015 - Present
H&E Equipment Services, Inc.   January 2015 - September 2015
Blue Cross and Blue Shield of Louisiana   April 2014 - April 2015
Robert Half International  January 2013 - March 2014
Sears Holdings Corporation  November 2006 - January 2013

Skills
Recruiting, Sales, Customer Service, Hiring, Cold Calling, Inventory Management, Applicant Tracking..., Temporary Placement, Visual Merchandising, Talent Acquisition, Employee Relations, College Recruiting, Payroll, Human Resources, Interviews, Customer Retention, Onboarding, Training, Management, Employee Training, Leadership, Temporary Staffing, Sourcing, Staffing Services, Team Building, Employee Benefits, Time Management, Account Management, Benefits Administration, Building Relationships, Coaching, Contract Recruitment, Customer Satisfaction, Internet Recruiting, New Hire Orientations, Marketing..., Retail, Performance Management, PeopleSoft, Outlook, Vendor Management, Succession Planning, Screening Resumes, Social Networking

Education
Southeastern Louisiana University   2006 — 2010
Bachelor's degree, Business Administration and Management, General

Experience
GCR Inc.  November 2013 - Present
Yard of Dreams L.L.C   May 2013 - November 2013
Blue Cross and Blue Shield of Louisiana   November 2011 - November 2012
Worley Catastrophe Response, LLC  April 2011 - October 2011

Skills
Sales, Sales Management, Health Insurance, Construction Management, Project Management, Project Planning, Negotiation, Contract Negotiation

Education
Southeastern Louisiana University   2005 — 2010
Bachelors in General Studies with a minor in Business, Business

Catholic High   1995 — 1999

Experience
Blue Cross and Blue Shield of Louisiana   July 2015 - Present
Blue Cross Blue Shield of Louisiana  March 2011 - Present
Lousiana Lottery Corporation   October 2006 - March 2011
Bon Secours Health System  June 2006 - August 2006

Skills
Internal Controls, Internal Audit, IT Audit, Enterprise Risk..., CISA, Risk Assessment, Risk Management, Sarbanes-Oxley, Training, Auditing, Governance, Financial Audits, Security, Sarbanes-Oxley Act, Accounting, Information Security, Quality Auditing, CISSP, Project Management, Computer Security

Education
Southern Methodist University   2015 — 2016
Master of Science (M.S.), Data Science

Louisiana State University and Agricultural and Mechanical College   2004 — 2006
BS, Information Systems and Decision Sciences and Internal Audit

Nicholls State University   2002 — 2003
None, Computer Science

Experience
Deloitte  July 2005 - Present
Blue Cross and Blue Shield of Louisiana   July 2002 - August 2003

Skills
Management Consulting, Strategy, Program Management, Internal Controls, Business Process Design, Governance, Information Security, Project Management, Business Process..., Enterprise Risk..., Regulatory Compliance, Sarbanes-Oxley Act, Financial Risk, Financial Reporting, Process Improvement, Risk Assessment

Education
Louisiana State University   2003 — 2005
Master of Business Administration (MBA), Finance & Internal Audit

Louisiana State University   1999 — 2002
Bachelor of Science (BS), Information Systems and Decision Sciences

Experience
Self-employed  September 2003 - Present
Blue Cross and Blue Shield of Louisiana   1999 - 2004

Skills
Photoshop, Digital Photography, Portrait Photography, Commercial Photography, Portraits, Event Photography, Graphic Design, Social Media, Advertising

Education
Southeastern Louisiana University   1994 — 1995

Experience
Blue Cross and Blue Shield of Louisiana   October 2014 - Present
Red Stick Rebellion   October 2005 - Present
Geocent  August 2012 - October 2014
MD Technologies  May 2010 - August 2012
A3IM, Inc.   April 2002 - April 2010
IT Systems   July 2000 - April 2002
Inventor's FastTrack   September 1998 - July 2000
Investor's FastTrack, Inc.   1998 - 2000
Billy Heroman's Flowerland   September 1996 - October 1998

Skills
C#, JavaScript, Visual Studio, AJAX, Web Development, CSS, jQuery, ASP.NET, ASP.NET MVC, LINQ, VB.NET, .NET, Web Applications, Application Development, ADO.NET, ASP, Programming, Databases, SQL, XML, Software Development

Education
Louisiana State University

Experience
Blue Cross and Blue Shield of Louisiana   July 2015 - Present
Amedisys Home Health & Hospice  August 2010 - Present
EATEL  December 2002 - August 2010

Skills
ERP, Healthcare Information..., Software Documentation, Troubleshooting, Visio, Project Management, Management, Integration, Leadership, Team Building, Process Improvement

Education
Louisiana State University   1998 — 2002
Management Information Systems and Services

Experience
Blue Cross and Blue Shield of Louisiana   January 2013 - Present
Blue Cross Blue Shield of Louisiana  February 2012 - January 2013
East Baton Rouge Emergency Medical Services   May 2010 - February 2012

Skills
HIPAA, Change Management, Healthcare, Process Improvement, Employee Benefits, Performance Management, Microsoft Office

Education
Louisiana State University   2007 — 2011

Experience
BloomReach  February 2013 - Present
Atomic PR  June 2012 - February 2013
Lois Paul & Partners  October 2010 - June 2012
Parsons Brinckerhoff  January 2009 - October 2010
Blue Cross and Blue Shield of Louisiana   January 2008 - December 2008
Swiss Line USA   May 2006 - December 2007

Skills
Public Relations, Corporate Communications, Strategic Communications, Blogging, Crisis Communications, Press Releases, Marketing, Media Relations, Social Media, Customer Service, Social Media Marketing, Strategic Planning, Social Networking, Facebook, Marketing Communications, Marketing Strategy, Public Speaking, Event Planning, Email Marketing, Digital Marketing, Online Marketing, Copywriting

Education
Louisiana State University and Agricultural and Mechanical College   2002 — 2006
Bachelor's Degree, Mass Communication, Public Relations

Experience
ZeOmega  July 2013 - Present
Blue Cross and Blue Shield of Louisiana   July 2009 - July 2013
Self  April 2009 - June 2009
Nurtur Health  October 2007 - August 2008
AirLogix, Inc.   August 1998 - October 2007
System Health Providers, Inc.   May 1997 - August 1998
Aetna Health Plans  March 1996 - May 1997
Henry Ford Health System  May 1989 - February 1996

Skills
Disease Management, Healthcare, Managed Care, Clinical Research, Data Analysis, Informatics, Healthcare Information..., Healthcare Management, Wellness, Medicare, Program Management, Medicaid, Health Insurance, Leadership, Hospitals, HIPAA, Healthcare Consulting, EHR, Medicine, Analysis, Public Speaking, EMR, Health, Healthcare Industry, Analytics, Health Policy, Quality Improvement, Network Development, PPO, Provider Relations, Health Information..., HMO, Utilization Management, Pharmacy Benefit..., Insurance, Process Improvement, Physicians, Policy, Revenue Cycle

Education
University of Michigan - School of Public Health   1986 — 1989
M.H.S.A.

Michigan State University   1982 — 1983
B.A.

Experience
Aetna  February 2015 - Present
Magellan Health  March 2013 - February 2015
Blue Cross and Blue Shield of Louisiana   December 2012 - March 2013
Centene Corporation  January 2012 - January 2013
ACS, A Xerox Company  June 2008 - January 2012

Skills
Healthcare, Medicaid, Medicare, Managed Care, HIPAA, Provider Relations, Medical Terminology, Credentialing, Mental Health, Contract Management, Policy, Social Services, Healthcare Management, Health Policy, Leadership

Education
Liberty University
Master of Public Health (MPH), Public Health

Southern University and Agricultural and Mechanical College at Baton Rouge
Bachelor of Arts (B.A.), Political Science and Government

Southern University and Agricultural and Mechanical College at Baton Rouge
Public Administration

Experience
Blue Cross and Blue Shield of Louisiana   September 2014 - Present
Healthcare Management Solutions, LLC  October 2012 - August 2014
Blue Cross Blue Shield of Louisiana  February 2012 - May 2012
Provider Resources, Inc.   April 2009 - May 2011
Blue Cross Blue Shield of Louisiana  August 2001 - April 2009
Gulf South Health Plans   June 1999 - April 2001
Advantage Health Plans   1997 - 1999

Skills
Registered Nurse, Certified Professional..., Managed Care, URAC, Quality Management, Appeals, Proposal Writing, Project Management, Medicare, Medicaid, Fraud and Abuse, Medical Coding, Pay For Performance, Meaningful Use, Affordable Care Act, Claim Analysis, Claim Edits, Reimbursement, Medical Policy, Reimbursement Policy, Federal Regulations, HEDIS, CAHPS, Delegation Oversight, Compliance Audits, Strategic Planning, Utilization Review, Quality Auditing, Pharmacy Benefit..., EHR, Healthcare Industry, Policy, Healthcare, Disease Management, Management, Hospitals, Insurance, Healthcare Management, Provider Relations, Health Insurance, Health Policy, Analysis, HIPAA, Case Management, Clinical Research, Healthcare Consulting, Healthcare Information..., EMR, Software Documentation, Utilization Management

Education
Louisiana State University
BSN

Registered Nurse
Louisiana

Certified Professional Coder (CPC)

Experience
Blue Cross and Blue Shield of Louisiana   July 2010 - Present
LA. Attorney General Office   June 2007 - July 2010
Sage Rehab Hospital   February 2004 - June 2007
US Army / LAARNG   September 1982 - May 2003

Skills
Registered Nurse,..., Medicaid, Fraud, Healthcare, Claim, Process Improvement, HIPAA, Health Insurance, Managed Care, Leadership, Risk Assessment, Analysis, Training, Investigation, Medicare

Education
Warren Univeristy   2005 — 2007
Master of Business Administration (MBA), Hospitality Administration/Management

Nicholls State University   1994 — 1999
Bachelor of Science (BS), Registered Nursing/Registered Nurse

Advanced Investigators Academy

Advanced Investigators Academy

Experience
Blue Cross and Blue Shield of Louisiana   February 2015 - Present
Blue Cross Blue Shield of Louisiana  January 2013 - February 2015
Louisiana State University  February 2012 - December 2012
Dynamic Health IT   May 2012 - August 2012
Louisiana State University  October 2011 - February 2012
Tata Consultancy Services  August 2010 - July 2011
Tata Consultancy Services  February 2009 - August 2010

Skills
ASP.NET MVC, SSIS, WCF, Microsoft SQL Server, SQL, Oracle, ASP.NET, C#, Agile Application..., AJAX, Windows Azure, JavaScript, Visual Studio, HTML, VB.NET, HL7, Relational Data Modeling, Web Services, Windows Services, XML, SharePoint, CSS, IIS, .NET, Requirements Analysis, TFS, SSRS, WPF, ASP.NET AJAX, jQuery, Salesforce.com, Object Oriented Design, JSON

Education
Louisiana State University   2011 — 2013
Masters, Computer Science, 3.66

Sreenidhi Institue of Science & Technology   2004 — 2008
B.Tech, Computer Science

Experience
Blue Cross and Blue Shield of Louisiana   March 2011 - Present
Blue Cross and Blue Shield of Louisiana   February 2005 - March 2011
Blue Cross and Blue Shield of Louisiana   1999 - 2005
General Health System  1996 - 1999

Skills
Health Insurance, Insurance, Managed Care, Medicare, Process Improvement, Vendor Management, Strategic Planning, Healthcare Information..., Healthcare, Business Analysis

Education
Louisiana State University

Experience
Community Coffee  December 2014 - Present
Blue Cross and Blue Shield of Louisiana   February 2014 - December 2014
Exigo Technology Services   September 2012 - February 2014
CMA Technology Solutions  February 2012 - September 2012
Louisiana Oil Spill Coordinators Office   June 2011 - February 2012

Skills
Citrix, Data Center, Disaster Recovery, Project Management, VMware, Windows Server, Virtualization, Help Desk Support, IT Management, Cisco Technologies, SDLC, Business Continuity, Backup Solutions, Network Administration, Active Directory, System Administration, C#, ASP.NET MVC, ASP.NET, Microsoft SQL Server, Microsoft Certified..., Desktop Administration, Quality Assurance, Web Development, HTML5, jQuery, Business Analysis, Database Design, CSS, TFS, .NET, SSRS

Education
Louisiana State University
Bachelor of Science (BS), Information Systems and Decision Sciences

Experience
IBM  November 2012 - Present
Gaurdian Life Insurance   April 2007 - November 2012
JPMorgan Chase & Co.   December 2006 - March 2007
Blue Cross and Blue Shield of Louisiana   February 2006 - November 2006
Nortwest airlines   May 2005 - February 2006
UBS Investment Bank  December 2001 - May 2005
New zealand dary services   September 2000 - October 2001
Aramco Overseas Company  August 1999 - September 2000
First Chicago Bank  October 1998 - August 1999
wachovia bank  June 1997 - October 1998

Skills
DB2, Requirements Analysis, Solution Architecture, Enterprise Architecture, Business Intelligence, SDLC, Integration, Business Analysis, Software Project..., SQL, Oracle

Education
St. Paul technical college - now Saint Paul College   1991 — 1992
Computer Science

Oklahomate state university institute of technology   1985 — 1986
Computer Science

Rose State College   1981 — 1986
Math and computer science

Experience
Blue Cross and Blue Shield of Louisiana   September 2015 - Present
Walmart  July 2013 - Present
Cox Communications  May 2012 - December 2013
Convergys  October 2011 - May 2012
Convergys  February 2006 - October 2011
Convergys  August 2004 - February 2006
West Corporation  September 2003 - January 2004
West Corporation  June 2003 - September 2003

Skills
Customer Service, Leadership, Sales, Microsoft Office, Microsoft Excel, PowerPoint, 10 Key, Microsoft Word, Outlook, Public Speaking, Quality Assurance, Training, Teamwork, Telecommunications, Troubleshooting, Typing, High Level Of Accuracy, Reliability, Technical Support, Customer Satisfaction, Data Entry, Team Leadership, Team Building, Customer Experience

Education
Southern University and Agricultural and Mechanical College at Baton Rouge   1995 — 2000
Agricultural Sciences, Animal Science, 3.4 GPA

Experience
LSU  Louisiana State University studentStudentApril 2012 - Present
Blue Cross and Blue Shield of Louisiana   May 2014 - July 2014
Diane Allen and Associates  May 2013 - July 2013

Skills
Journalism, Paintball, Xbox, Business, Advertising

Education
Louisiana State University   2012 — 2016
Mass Communication/Media Studies

Catholic High School   2008 — 2012

Experience
www.teresabaileyday.wordpress.com   January 2009 - Present
City Social Magazine  2004 - Present
Freelance Writer  May 2004 - Present
Blue Cross and Blue Shield of Louisiana   November 2010 - Present
Blue Cross and Blue Shield of Louisiana   December 2005 - October 2010
LSMS   April 2001 - December 2005
Xenetech Engraving Systems   March 1999 - April 2001

Skills
Document Design, Creative Writing, Adobe Creative Suite, Food Photography, Newsletters, Corporate Communications, Public Relations, Social Media, Editing, Public Speaking, Press Releases, Advertising, Strategic Communications, Copywriting, Graphic Design, Event Management, Photoshop, Marketing, Event Planning, Social Media Marketing, Proofreading, Media Relations, Fundraising, Marketing Strategy, Copy Editing, Journalism, Social Networking, Publications, Magazines, Storytelling, Feature Articles, Marketing Communications, Crisis Communications, Photography, Internal Communications, InDesign, AP Style, Blogging, Facebook, Web Content, Writing

Education
Louisiana State University   1994 — 1998
Bachelors, English, Speech & Business

Experience
Lafayette General Health  July 2015 - Present
Blue Cross and Blue Shield of Louisiana   August 2013 - July 2015
Amedisys  November 2010 - August 2013
IMR, Inc.   June 2009 - November 2010
Finch Services   July 2004 - June 2009
Sunshine Equipment   May 2000 - June 2004
Faulk & Winkler   1998 - 1999

Skills
Disaster Recovery, Data Center, Windows Server, Virtualization, Information Technology, Management, Servers, IT Management, Integration, Network Administration, Project Management, Enterprise Software, Process Improvement, IT Operations, Team Building, Team Leadership, Microsoft SQL Server, VoIP, WAN, VPN, Cisco Technologies, VMware, Software Installation, Data Centre Architecture, IT Strategy, CRM, Software Development, Business Analysis, ITIL, EMC Networker, Databases, EMC Storage, Visio, IT Service Management, Vendor Management, Backup & Restore, System Administration, Healthcare Information..., Business Intelligence, Cloud Computing, IaaS, Cloud Computing IaaS, Networking, SharePoint, Leadership, Infrastructure, Storage, Active Directory, Security, Software Documentation

Education
Louisiana State University   1998 — 2002
BS, ISDS

Catholic High   1994 — 1998
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
Blue Cross and Blue Shield of Louisiana   June 2015 - Present
Dell  March 2011 - May 2015
Dell  March 2006 - March 2011
InfiniEdge Software  February 2005 - March 2006
A1 Construction Company   January 2003 - January 2005
Exodus Communications  January 2000 - July 2003

Skills
PMP, ITIL, SaaS, IT Service Management, Service Delivery, Data Center, Disaster Recovery, Software Project..., Vendor Management, VMware, IT Operations, Program Management, Storage, Management, Cloud Computing, Project Management, Process Improvement, Managed Services, Integration, IT Strategy, Enterprise Software

Education
River Parishes Community College   2010 — 2010
Did not obtain degree

Louisiana State University   1995 — 1996
Did not obtain degree

Experience
CHAN Healthcare  September 2015 - Present
Dryve Compliance   May 2015 - Present
Blue Cross and Blue Shield of Louisiana   September 2013 - May 2015
The Shaw Group  March 2012 - September 2012
The Shaw Group  January 2011 - March 2012
The Shaw Group  August 2008 - January 2011
The Shaw Group  May 2007 - August 2008
University of Phoenix  January 2006 - August 2008
Louisiana Legislative Auditor  May 2003 - May 2007

Skills
Sarbanes-Oxley Act, Program Management, Internal Controls, Auditing, Risk Assessment, Governance, IT Audit, Internal Audit, Enterprise Risk..., Requirements Analysis, Risk Management, Process Improvement, Business Continuity, Corporate Governance, Project Management, Management, Policy, Business Analysis, Financial Audits, CISA, Finance, Business Process..., Financial Reporting, Information Technology, Financial Accounting, US GAAP, Security, Management Consulting, Information Security..., Change Management, Project Planning, COSO, SEC filings, Quality Auditing, ERP, Managerial Finance, Business Process, External Audit, Software Documentation, Financial Risk, Analysis, SAP, IT Management, SharePoint, Microsoft Office, Disaster Recovery, Strategic Planning

Education
Southeastern Louisiana University   2002 — 2002
Master of Business Administration, Business Administration

Southeastern Louisiana University
Bachelor of Arts, International Business; Management

Experience
Blue Cross and Blue Shield of Louisiana   September 2014 - Present
Blue Cross Blue Shield of Louisiana  December 2007 - September 2014

Skills
SDLC, Insurance, Health Insurance, Visio, Leadership, Process Improvement, Business Analysis, Business Process..., Analysis, Team Building, Enterprise Risk..., Business Process, Change Management, HIPAA, Project Management, Vendor Management

Education
Louisiana State University   1979 — 1983
College of design, Fine arts/art history/history

Experience
Blue Cross and Blue Shield of Louisiana   December 2014 - Present
Blue Cross and Blue Shield of Louisiana   September 2014 - December 2014
CB&I  February 2013 - August 2014
The Shaw Group*  July 2012 - February 2013
Ingersoll Rand  August 2010 - July 2012
Ingersoll Rand  September 2008 - August 2010
Ingersoll Rand  July 2006 - August 2008
G&K Services  April 2005 - March 2006
Deluxe Corporation  June 2001 - December 2004
Elkhart General Hospital  1993 - 2001

Skills
Succession Planning, Talent Management, Workforce Planning, Organizational..., Employee Engagement, Onboarding, Talent Acquisition, Performance Management, Organizational Design, Organizational..., Deferred Compensation, Employee Relations, Leadership Development, Change Management, HRIS, Labor Relations, Human Resources, Sourcing, Employee Benefits, Coaching, College Recruiting, Mergers & Acquisitions, Personnel Management, HR Consulting, Career Development, Executive Coaching, Process Improvement, Training, New Hire Orientations, Culture Change, Recruiting, Leadership, Employee Training, HR Transformation, Benefits Administration, Executive Search, Applicant Tracking..., HR Policies, Interviews

Education
University of Notre Dame - Mendoza College of Business   1999 — 2001
MBA

Louisiana State University   1987 — 1990
MSW

Experience
Blue Cross and Blue Shield of Louisiana   June 2015 - Present
Blue Cross Blue Shield of Louisiana  May 2011 - Present
Amedisys  August 2009 - May 2011
Enterprise Holdings Inc.  2004 - 2009

Skills
Cross-functional Team..., Process Improvement, Sourcing, Pricing, Strategic Sourcing, Purchasing, Vendor Management, Contract Negotiation, Procurement, Operations Management, Negotiation, Contract Management, Team Building, Change Management, PeopleSoft, Leadership, Customer Service, Project Management, Strategy, Analysis, CRM, Sales, Strategic Planning, New Business Development, Market Research, Business Process..., Management, Marketing, E-procurement, Inventory Management, Supply Chain Management

Education
Southeastern Louisiana University   2011 — 2012
MBA

Louisiana State University   2000 — 2002
Bachelor's of Art

Experience
Blue Cross and Blue Shield of Louisiana   October 2013 - Present
North Oaks Health System  May 2008 - June 2013
Blue Cross Blue Shield of Louisiana  December 2005 - April 2008
Whitney National Bank  June 1998 - October 2005

Skills
PMO, PMP, Visio, Management, SDLC, Business Analysis, Budgets, Project Management, Requirements Analysis, MS Project, SharePoint, Program Management, Business Process...

Education
University of New Orleans
BGS, Systems Management

Southeastern Louisiana University
AS, Computer Science

Experience
Blue Cross Blue Shield of Louisiana  June 2010 - Present
Blue Cross and Blue Shield of Louisiana   May 2005 - Present
Bellsouth Telecommunications, Inc  March 2003 - March 2005
Bellsouth Inc.  June 2003 - February 2005
Cingular Wireless  November 2000 - October 2002
Cingular Wireless/Bellsouth Mobility   October 2000 - August 2002
United States Postal Service  November 1998 - November 2000
Radio Shack  February 1996 - February 2000

Skills
HIPAA, Customer Service, Call Center, Process Improvement, Benefits Administration, PeopleSoft, Healthcare, Business Analysis, Microsoft Excel, SharePoint, Management, Data Analysis, Microsoft Word, Software Documentation, Call Centers, Vendor Management, Training, Outlook, Technical Support, Leadership, Customer Retention

Education
Axia College at University of Phoenix   2008 — 2010
Associate of Science (A.S.), Criminal Justice and Corrections

University of Phoenix   2008 — 2010
Associate’s Degree, Criminal Justice/Law Enforcement Administration

Southern University and Agricultural and Mechanical College at Baton Rouge   1992 — 1994
Journalism

Experience
Blue Cross and Blue Shield of Louisiana   June 2015 - Present
H&E Equipment Services, Inc.   September 2014 - June 2015
Pelican State Credit Union  November 2013 - August 2014
Pelican State Credit Union  August 2011 - October 2013
GuthyRenker Fulfillment Services  June 2006 - April 2011

Skills
Recruiting, Employee Relations, Onboarding, HRIS, Performance Management, Benefits Administration, HR Policies, Employee Engagement, Human Resources, Employee Benefits, New Hire Orientations, Applicant Tracking..., College Recruiting, FMLA, Personnel Management, Workforce Planning

Education
Southeastern Louisiana University   2000 — 2004
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General

Experience
Blue Cross and Blue Shield of Louisiana   2009 - 2014
Vanity Fair Brands  2006 - 2008
Russell Athletic  2001 - 2006
Russell Athletic  1999 - 2001
Russell Athletic  1997 - 1999
The President Riverboat Casinos   1993 - 1996
Popeyes Louisiana Kitchen  1992 - 1993
LSU School of Medicine - Delta Region Educational Training Center   1991 - 1992

Skills
Brand Management, Brand Building, Brand Positioning, Business-to-Business..., Consumer Marketing, Digital Experiences, Digital Marketing, Digital Solutions, eCommunications, Go-to-Market Strategies, Marketing Communications, Microsoft Suite & Visio, Multi-million Dollar..., Strategic Messaging, Strategic Planning &..., Web, Mobile and Social..., Product Development, New Business Development, Social Media, Strategic Communications, Strategic Planning, Strategy, Website Promotion, Retail, Public Relations, Product Marketing, Positioning, Mobile Phone Apps, Merchandising, Media Planning, Marketing Strategy, Marketing Management, Marketing, Market Planning, Management, Leadership, Customer Service, Creative Direction, Consumer Products, Budgets, Apparel, Advertising, Segmentation, Marketing Research

Education
Randolph-Macon Woman's College   1985 — 1989
BA, Liberal Arts, English

University of North Carolina at Chapel Hill - Kenan-Flagler Business School
Executive Education, Leadership I

University of Virginia Darden School of Business
Executive Education, Building and Managing Brand Leadership

Russell Corporation
Executive Education, Finance for Non-Financial Managers; Understanding Diversity

Experience
Wells Fargo  2005 - Present
Blue Cross and Blue Shield of Louisiana   December 1997 - June 2005

Skills
SQL, Project Management, Access, Program Management, Business Analysis, Leadership, Management, Testing, Requirements Analysis, SDLC, Process Improvement, Visio, Vendor Management, Business Requirements, Software Documentation

Education
Nicholls State University   1983 — 1988

Experience
Louisiana Workforce Commission  October 2011 - Present
Louisiana Workforce Commission  April 2009 - November 2011
Blue Cross and Blue Shield of Louisiana   September 1996 - March 2009

Education
Louisiana State University   1974 — 1978

Experience
Blue Cross and Blue Shield of Louisiana   January 2014 - Present
Amedisys Home Health Services  2005 - January 2014

Skills
Healthcare Information..., Microsoft SQL Server, Microsoft Visual Studio..., Microsoft Team..., Healthcare Information..., Quality Assurance, Software Quality..., Project Management, Project Planning, Healthcare, Healthcare Management, Home Care, Managed Care, Medicare, PMP, SDLC, SQL, SharePoint, Software Documentation, TFS, Testing, Visio

Education
Nicholls State University   2001 — 2005
Computer Information Systems, Computer Programming, Specific Applications

Experience
Blue Cross and Blue Shield of Louisiana   December 2011 - Present
Blue Cross and Blue Shield of Louisiana   November 2007 - Present
Blue Cross and Blue Shield of Louisiana   September 2009 - December 2011

Education
Southern University and Agricultural and Mechanical College at Baton Rouge
Business Management w/concentration in Human Resource

University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General

Experience
Blue Cross Blue Shield of Louisiana  May 2012 - Present
Blue Cross Blue Shield of LA  August 2011 - May 2012
Blue Cross Blue Shield of Louisiana  April 2008 - August 2011
Blue Cross and Blue Shield of Louisiana   December 2006 - March 2008
Blue Cross and Blue Shield of Louisiana   October 2002 - December 2006
Blue Cross and Blue Shield of Louisiana   February 1999 - October 2002

Skills
Process Engineering, Business Process..., Business Analysis, Requirements Analysis, Vendor Management, Process Improvement, Management, Visio, SDLC, Business Intelligence, Performance Management, Analysis, Change Management, SOA, Business Process Design, Business Process, SharePoint, Integration, Enterprise Architecture, IT Strategy, Business Architecture, Requirements Gathering, Governance, Project Portfolio..., TOGAF, PMO, IT Management, PMP, Solution Architecture, ITIL, Agile Project Management, Software Project..., Business Process..., Call Centers, Leadership, MS Project, Project Delivery, Data Warehousing, Software Documentation, Business Process..., Resource Management, IT Service Management, Disaster Recovery, Information Technology, Program Management, Agile Methodologies, Quality Assurance, Risk Management, Software Development, Project Management

Education
Louisiana State University and Agricultural and Mechanical College   1987 — 1991
BS

Experience
Baton Rouge General Medical Center  January 2012 - July 2012
Blue Cross and Blue Shield of Louisiana   2000 - 2002
Baton Rouge General Medical Center  March 1995 - April 2000
Baton Rouge General Medical Center  1997 - 2000
Medical Center of Baton Rouge   May 1988 - May 1995

Skills
Nursing, Healthcare, Hospitals, Sales, Project Management, Patient Education, Marketing, Lactation, Inpatient, BLS, Patient Safety

Education
Southeastern Louisiana University   1984 — 1988
Bachelor of Science (BS), Registered Nursing/Registered Nurse

Southeastern Louisiana University

Experience
Blue Cross and Blue Shield of Louisiana   June 2014 - December 2014
Blue Cross Blue Shield of LA.  August 2010 - June 2014
Blue Cross Blue Shield of La  August 2005 - August 2010
Blue Cross Blue Shield of Louisiana  November 1998 - August 2005
East Baton Rouge Parish Sheriff's Office   May 1993 - June 1998

Skills
Insurance, HIPAA, Employee Benefits, Customer Service, Claim, Invoicing, Health Insurance, Medicare, Benefits Administration, Process Improvement, Access, Healthcare, Business Analysis, Leadership, Team Building, Data Analysis, Vendor Management, Call Centers, Microsoft Word, Training, SharePoint, Analysis, Data Entry, Administration, PeopleSoft

Education
Southeastern Louisiana University   1984 — 1986
not yet, Secondary Education

Experience
Whitney Bank  August 2014 - Present
Blue Cross and Blue Shield of Louisiana   June 2013 - August 2014
Capital One  September 2011 - June 2013
Capital One  August 2010 - August 2011
Office of Advancement, LSU, E.J. Ourso College of Busienss   January 2009 - May 2010
Louisiana Small Business Development Center  June 2009 - July 2009

Education
Louisiana State University   2008 — 2010
MBA, Finance

Louisiana State University   2004 — 2008
BS, Accounting

Experience
Blue Cross and Blue Shield of Louisiana   November 1998 - Present
McGlinchey Stafford  1996 - 1998

Skills
Health Law, Health Insurance, HIPAA, ERISA, Contract Negotiation, Strategic Planning, Process Improvement, Management, Business Process..., Legal Compliance, Life Insurance, Commercial Litigation, Health Savings Accounts, Corporate Law, Network Development, HMO, Insurance Law, PPO, Health Care Reform, Bankruptcy, Insurance

Education
Louisiana State University, Paul M. Hebert Law Center   1992 — 1995
J.D., Law

Northwood University-Texas
Bachelor of Business Administration (BBA), Management, Summa Cum Laude

Louisiana State University and Agricultural and Mechanical College

Robert E. Lee High School   1974 — 1977

Experience
Blue Cross and Blue Shield of Louisiana   October 1999 - Present

Skills
Insurance Law, Corporate Law, Employment Law, Transcational Legal Work, Intellectual Property, Investment Advisory, eCommerce Law, Real Estate Transactions, Construction Law, Business Law, Certified Public..., Certified Employee..., Certified Financial..., Financial Audits, Legal, CPA, Contract Negotiation, HIPAA, Medicare, Provider Relations, Health Law, Claim, PPO, Medicaid, Outsourcing, Executive Management, Health Insurance, Project Management, Business Analysis

Education
Louisiana State University, Paul M. Hebert Law Center   1989 — 1991
Juris Doctorate, Law

University of Southwestern Louisiana
Bachelor of Science (B.S.), Accounting

Experience
Blue Cross and Blue Shield of Louisiana   October 2013 - Present
Capital One  November 2012 - October 2013
Cox Communications  January 2011 - November 2012
Home Depot Direct  October 2010 - January 2011
First Guaranty Bank  June 2009 - October 2010
Haggar Clothing Company  December 2008 - August 2009
Southeastern Louisiana University  August 2007 - July 2009

Skills
Customer Service, Call Center, Microsoft Office, Outlook, Credit, Banking, Microsoft Excel, Networking, Sales, Social Media, Microsoft Word, PowerPoint, Public Speaking, Leadership, Time Management, Creative Writing, Facebook, Editing, Event Planning, Social Networking

Education
Mississippi State University   2011 — 2014
Broadcast Meteorology

Southeastern Louisiana University   2007 — 2010
Communication, Broadcast Journalism

River Parish Community College   2004 — 2006
Associate; Diploma, General Studies

Penn State University
Weather Forecasting

Experience
WellPoint  September 2014 - Present
Blue Cross and Blue Shield of Louisiana   September 2013 - Present
USAgencies  January 2012 - September 2013
The Shaw Group  August 2008 - December 2011
The Shaw Group  May 2004 - July 2008
RPC, Inc.   April 2001 - May 2004

Skills
Microsoft SQL Server, Databases, SQL, Programming, Visual Studio, Access, SharePoint, Software Documentation, Integration, Troubleshooting, Web Applications, ASP.NET MVC, .NET, Cognos, Business Intelligence, C#, PeopleSoft, ERP, Microsoft Exchange, Active Directory, JD Edwards, Technical Support, Automation, Quality Control, MS Project, Informatica, SSIS, SSRS

Education
Nicholls State University   1997 — 2001
BS, Computer Information Technology

Experience
Blue Cross and Blue Shield of Louisiana   July 2015 - Present
Keystoke   April 2014 - May 2015
ExxonMobil  February 2013 - January 2014
US Senator Mary Landrieu  January 2009 - January 2012
US Senate  January 2007 - September 2009

Skills
Legislative Relations, Legislation, Public Policy, Political Campaigns, Policy Analysis, Politics, Coalitions, Grassroots Organizing, Government, Strategic Communications, Community Outreach, Policy, Local Government, Social Networking, Federal Law, Policy Writing, Appropriations, Congressional Affairs, Outlook, Management, Community Organizing, Microsoft Word, Legislative Policy, Corporate Communications, Constituent Services, Constituent..., Marketing Communications, Community Engagement, Public Administration, Stata, Economics, New Media, Foreign Policy, Human Rights, Budgets, PowerPoint, Proposal Writing, Microsoft Excel, Analysis, Campaigns, Event Management, Leadership, Constituent Relations, Social Media Marketing, Political Science, Public Relations, Federal Government, Speech Writing, Public Affairs, Political Communication

Education
Louisiana State University
Bachelor of Science (B.S.), Political Science and Government

Experience
UnitedHealthcare  September 2015 - Present
AmeriHealth Caritas Louisiana   December 2013 - August 2015
Coventry Health Care of LA   November 2008 - November 2013
Blue Cross and Blue Shield Association  September 2005 - September 2006
Blue Cross and Blue Shield of Louisiana   March 1990 - April 2004

Skills
Health Insurance, Managed Care, Employee Benefits, Strategic Planning, Team Leadership, Account Management, Provider Relations, Insurance, Budgets, Network Development, Medicare, HMO, PPO, Claim, Medicaid, Healthcare Industry, Disability Insurance, Health Savings Accounts, HIPAA, Healthcare, Health Policy, Leadership, Healthcare Consulting, Healthcare Information..., Call Centers, Life Insurance, Utilization Management, Management, Process Improvement, Customer Service, Team Building

Education
Louisiana State University
Bachelor's Degree, Political Science, Dean's List

New Iberia Senior High School
High School, Honor Graduate

Experience
Blue Cross and Blue Shield of Louisiana   May 2008 - Present

Skills
Microsoft SQL Server, Change Management, Siebel, Visual Studio Team..., VB.NET, Visio, Microsoft Office, Requirements Analysis, Requirements Management

Education
Louisiana Tech University   2004 — 2008
Bachelor of Science, Computer Information Systems

Experience
eQHealth Solutions  January 2014 - Present
eQHealth Solutions  October 2009 - Present
eQHealth Solutions  October 2009 - Present
Blue Cross and Blue Shield of Louisiana   2001 - 2009

Skills
Medicare, Quality Management, Healthcare IT, Hospitals, Clinical, Healthcare Management, Managed Care, Case Management, Health, Home Care, Nursing, Program Development, Medicaid, Mentoring, Documentation, New Business Development, Change Management, Insurance, Performance Improvement, Non-profits, Customer Service, Coaching, Product Development, Operations Management, Program Management, Healthcare Information..., Disease Management, Health Policy, Quality Improvement, Healthcare Consulting, Software Documentation, EHR, Clinical Research, Informatics, Process Improvement, Nonprofits, Case Managment, EMR, HIPAA, Revenue Cycle, Public Health, Patient Advocacy, CPOE, Epic Systems, Meditech, Healthcare, Strategic Planning, Management, Public Speaking

Education
Southeastern Louisiana University   1991 — 1996
BSN, Nursing

Southeastern Louisiana University
Bachelor of Science (BS), Nursing Science

Experience
Blue Cross and Blue Shield of Louisiana   February 2015 - Present
Blue Cross Blue Shield of Louisiana  September 2012 - Present
Blue Cross Blue Shield of Louisiana  September 2011 - August 2012
Our Lady of the Lake Regional Medical Center  August 2007 - September 2011
Our Lady of the Lake Regional Medical Center  August 2005 - September 2007

Skills
Program Management, Project Management, Business Analysis, Project Planning, Data Analysis, Healthcare Management, MS Project, Hospitals, Microsoft Office, Project Coordination, Emergency Management, Regulatory Affairs, Regulatory Requirements, Standards Compliance, Quality Improvement, Healthcare Consulting, Project Delivery, Project Implementation, Project Execution, Regulatory Reporting, Compliance, Policy Analysis, Business Process..., Healthcare, Healthcare Information..., Operations Management, HIPAA, Policy, Management, Analysis, Microsoft Project, Leadership, Process Improvement

Education
University of Alabama
Bachelor’s of Science; BS, Healthcare Systems Management

Southeastern Louisiana University
Masters of Business Administration (MBA), Health/Health Care Administration/Management

Experience
Blue cross and Blue Shield of Louisiana   August 2012 - Present
Southern University of Baton Rouge, Louisiana   January 2011 - Present
Delta College of Arts and Technology   June 2011 - May 2012
Baton Rouge General Medical Center  September 1997 - April 2011
Canon Hospice-Mississippi   October 2006 - July 2008
ABC Home Health  January 1982 - January 1994
Healing Hands Home Health   January 1988 - June 1992

Skills
Teaching/mentoring, Medical Education, Supervisory Skills, Healthcare, Budgets, Clinical Research

Education
Loyola University New Orleans   2008 — 2011
MSN, Health Care Systems Management

Loyola University New Orleans   1999 — 2008
BSN, Nursing

Baton Rouge General School of Nursing   1993 — 1994
Nursing Diploma, Nursing

Experience
BCBSLA  April 2015 - Present
Blue Cross and Blue Shield of Louisiana   January 2013 - April 2015
LWCC  September 2011 - February 2013
LWCC  August 2007 - October 2012
Wells Fargo Home Mortgage  2005 - 2007
Aegis Mortgage  2001 - 2005
PMI Mortgage Insurance Co.  2000 - 2001

Skills
Auditing, Financial Reporting, Insurance, Underwriting, Sarbanes-Oxley Act, Accounting, PeopleSoft, Internal Controls

Education
Louisiana State University   2000 — 2005
Bachelor of Science, Accounting

Experience
Blue Cross and Blue Shield of Louisiana   June 2014 - Present
People's Health  July 2012 - February 2014
North Oaks Health System  July 2007 - July 2012
K & D   February 2001 - July 2007
Chambers Power Products   October 2002 - June 2004

Skills
Access, Healthcare, Analysis, Process Improvement, Data Analysis, Microsoft Excel, Business Analysis, Project Management, Crystal Reports, Budgets, Hospitals, Healthcare Information..., Visio, Microsoft Office, Databases, Troubleshooting, Microsoft SQL Server, Variance Analysis, Inventory Management, Management, SSRS

Education
Southeastern Louisiana University   2010 — 2011
Master of Business Administration (M.B.A.), Business Administration

Southeastern Louisiana University   1996 — 2000
Bachelor of Science, Accounting

Experience
Blue Cross and Blue Shield of Louisiana   January 2013 - Present
Blue Cross Blue Shield of Louisiana  January 2001 - January 2013
Blue Cross and Blue Shield of Louisiana   January 1994 - January 1997

Skills
Java, X12, HIPAA, EDI, SQL, SDLC, XML, WebSphere MQ, WebSphere Application..., Enterprise Architecture, SOA, .NET, Microsoft SQL Server, Oracle, Requirements Analysis, Web Services, SharePoint, Quality Center, Visio, Business Analysis

Education
Nicholls State University   1982 — 1986
Bachelor's Degree, Computer Science

H.L. Bourgeios High School   1980 — 1982

Experience
Blue Cross and Blue Shield of Louisiana   September 2013 - Present
Baton Rouge General Medical Center  September 2012 - Present
Frazee Recruiting Consultants  July 2013 - September 2013

Skills
Microsoft Excel, HIPAA, Patient Safety, Hospitals, Leadership

Education
University of Phoenix-Louisiana Campus   2010 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management

Nicholls State University   2003 — 2005

Experience
Blue Cross and Blue Shield of Louisiana   May 2014 - Present
Southeastern Louisiana University  May 2013 - May 2014

Skills
C#, Java, C++, JavaScript, xamarin, Management, jQuery, Android, Software Development, MVC Architecture, PHP, SQL, MongoDB, Microsoft Office

Education
Southeastern Louisiana University   2011 — 2014
Bachelor of Science (B.S.), Computer Science

Experience
Blue Cross and Blue Shield of Louisiana   April 2011 - Present
Robert Half International  December 2010 - March 2011
Louisiana Lottery Corporation  September 1996 - November 2010

Education
Louisiana State University   1979 — 1983
Accounting

Experience
Blue Cross and Blue Shield of Louisiana   June 2013 - Present

Skills
ASP.NET MVC, Microsoft SQL Server, SQL, C#, XML, ASP.NET, SSRS, .NET, SSIS, VB.NET, T-SQL, TFS, LINQ

Education
Southeastern Louisiana University   2007 — 2012
Bachelor of Science (BS), Computer Science

Experience
Blue Cross and Blue Shield of Louisiana   April 2004 - Present
Our Lady of the Lake Regional Medical Center  October 1980 - June 1981

Skills
Research, Auditing, Data Analysis, Medical Billing, Collections, Accounts Receivable, Communication Skills, Time Management

Education
Southern University and Agricultural and Mechanical College at Baton Rouge   1975 — 1980
Bachelor's degree, Psychology

Experience
Blue Cross and Blue Shield of Louisiana   February 2012 - Present
BRASS   July 2010 - February 2012
Williamson   January 2009 - January 2010

Skills
Medicare, Health Insurance, Provider Relations, Managed Care, Healthcare, Insurance, HIPAA, Nursing, Healthcare Management, Acute Care, Hospitals, Patient Advocacy, Healthcare Information..., Inpatient

Education
Southeastern Louisiana University   1994 — 2000
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse

Experience
Blue Cross and Blue Shield of Louisiana   June 2015 - August 2015
Dollar General  April 2012 - August 2014
Imperial Chopsticks   April 2012 - August 2013
Vector Marketing  April 2012 - July 2013

Skills
Microsoft Visio, CRM, SQL, PowerPivot, Visual Basic/ C#, Customer Service, Sales, Microsoft Excel, Team Building, Microsoft Word, SAS Enterprise Guide, SAS E-Miner, PowerView, Python, Microsoft Access, SQL Server Management...

Education
Louisiana State University   2011 — 2015
Bachelor of Information Systems and Decision Sciences, Computer and Information Systems Security/Information Assurance, ISDS GPA: 3.15

Lake Braddock Secondary School   2006 — 2011
High School Diploma

Experience
CB&I  Collections SpecialistTurner IndustriesMay 2011 - April 2014
Blue Cross and Blue Shield of Louisiana   October 2009 - April 2011
Valluzzo Companies  June 2003 - December 2006

Skills
Project Accounting, JD Edwards, Account Reconciliation, Cash Flow, Accounts Receivable, Invoicing, Forecasting, Microsoft Excel, Spreadsheets, Contract Management, Finance, Financial Analysis, Sarbanes-Oxley Act, Accounting, Customer Service, Leadership

Education
Our Lady of the Lake College   2007 — 2009
Nursing