Experience
naviHealth, Inc.   July 2015 - Present
Integretas Inc.   March 2015 - July 2015
Bank of America  August 2013 - March 2015
Randstad Technologies US  August 2013 - March 2015
Blue Shield of California   June 2013 - August 2013
Cognizant Technology Solutions  February 2010 - August 2013
HCL Technologies  December 2006 - February 2010

Skills
Requirements Analysis, PL/SQL, SDLC, SQL, Microsoft SQL Server, Software Project..., Data Warehousing, Requirements Gathering, SSIS, C# 4.0, ADO.NET, BizTalk

Education
Anna University   2002 — 2006
Bachelor of Engineering (B.E.), Computer Science

Experience
UC Davis Health System  September 2015 - Present
Blue Shield of California   June 2015 - Present
Blue Shield of California   May 2014 - June 2015
Blue Shield of California   February 2014 - May 2014
Blue Shield of California   September 2013 - May 2014
Blue Shield of California   June 2012 - August 2013
Blue Shield of California   July 2011 - June 2012
Blue Shield of California   December 2010 - July 2011
Mana, Allison & Associates   June 2010 - December 2010
Cbeyond  November 2009 - June 2010

Skills
Leadership, Management, Team Building, Business Development, Operations Management, Business Strategy, Business Analysis, Customer Satisfaction, Time Management, Change Management, Data Analysis, Inventory Management, Process Improvement

Education
University of California, Davis - Graduate School of Management   2010 — 2013
MBA, Strategy, Organizational Behavior and General Management

California Polytechnic State University-San Luis Obispo   2006 — 2009
B.S. in Biology, Minors in Biotechnology and Law

Lappeenranta University of Technology   2013 — 2013
International Business and Strategy

Experience
Blue Shield of California   November 2012 - Present
Blue Shield of California   June 2012 - November 2012
Blue Shield of California   September 1999 - June 2012

Skills
Technical Writing, Documentum, Google Search Appliance, SnagIt, SurveyMonkey, Workflow Management, Academic Tutoring, User Acceptance Testing, SharePoint, Documentation, Training, Business Analysis, Process Improvement

Education
California State University-Fullerton   2013 — 2016
Bachelor's Degree, Sociology, A

American River College   2008 — 2013
Associate's Degree, Social Sciences, Liberal Arts, A

National University   2011 — 2012
Bachelor's Degree, Accounting

American River College   2010 — 2010
Associate of Arts (A.A.), Social Sciences

Experience
Gap Inc./GapTech   June 2013 - Present
Blue Shield of California   June 2012 - June 2013
Al Johnson’s Swedish Restaurant & Butiks, Inc   July 2010 - May 2012

Skills
Financial Analysis, Analysis, Financial Modeling, SAP, Finance, Strategy, Strategic Financial..., Essbase, Pivot Tables, Analytics, US GAAP, Business Process..., Financial Forecasting, Cross-functional Team..., Forecasting, Microsoft Excel, Internal Controls, Corporate Finance, General Ledger, Valuation, Business Intelligence, Consolidation, Budgets, Capital Budgeting, Variance Analysis, Data Analysis, Hyperion Enterprise, Cost Accounting, Hyperion Planning, Visio, Pricing, P&L, Financial Reporting, Accounting, Management, Managerial Finance, Negotiation, Oracle, Process Improvement, Access, Cash Flow, Internal Audit, Business Analysis, Financial Planning

Education
Odessa State Economics University   2009 — 2010
Master of Arts (M.A.), Business Administration, Management and Operations

Odessa State Economics University   2005 — 2009
Bachelor of Arts (B.A.), Finance and Financial Management Services

Experience
Certent, Inc.   January 2015 - Present
Blue Shield of California   April 2012 - January 2015
Genesis10  July 2011 - April 2012
R Systems  December 2010 - July 2011
E*TRADE Financial  February 2001 - August 2009
E*TRADE Financial  September 1999 - February 2001

Skills
Databases, SSIS, SSRS, Business Requirements, Business Process..., Process Improvement, Testing, Business Analysis, Requirements Analysis, Software Project..., SDLC, SQL, Quality Assurance, Analysis, Visio, Requirements Gathering, Product Management, Access, Enterprise Architecture, HCIT, Management, User Acceptance Testing, Vendor Management, EHR

Education
American River College   2008 — 2012
Associate of Arts (A.A.), Technical Communications

Cosumnes River College   2010 — 2011
Certificate of Completion, HCIT Implementation Support Specialist

Experience
Blue Shield of California   February 2011 - Present
Alpha Phi Alpha Fraternity, Inc.   2008 - 2012
Kaiser Permanente IT  January 2004 - December 2010
The Axean Group  2001 - 2004
Vitria Technology  2000 - 2001
C&F TECHNOLOGY CONSULTANTS, INDEPENDENT CONSULTING GROUP   1993 - 2000
California State University, East Bay  1996 - 1998

Skills
AIX, SOLARIS, Trizetto, Java, UML, xml, .NET, Caliber, DB2, SQL, Oracle, CORBA, Remedy 7, MS Project, Microsoft Office 2007, ePremis, Lotus Notes, RUP Methodologies, Agile & Waterfall..., SOA, SOAP, Visio

Education
American Baptist Seminary of the West   2005 — 2009
Master's degree, Divinity/Ministry

California State University-Hayward
BS, Computer Science

Experience
ASUREA  March 2012 - May 2013
Indoor-Restore Environmental Services   January 2011 - February 2012
Blue Shield of California   January 2010 - May 2010
Electromatic Inc.   January 2007 - November 2007
Kamran and Company, Inc.   August 2006 - December 2006

Skills
Microsoft Office, Dreamweaver, Pinnacle Studio, Phone Etiquette, Outlook, Recruiting, Recruitment Advertising, Internet Recruiting, Internet Resources, Website Promotion, Marketing, Marketing Strategy, Social Media Marketing, Operations Management, Writing, Creative Writing, Proposal Writing, Web Content, Content Writing, Customer Service, Customer Retention, Computer Hardware, Academic Advising, Email Marketing, Political Science, Psychology, New Business Development

Education
American River College

Santa Barbara City College

Experience
Carnival Cruise Line  May 2015 - Present
Blue Shield of California   October 2014 - April 2015
Cognizant Technology Solutions  October 2012 - September 2014
Cognizant Technology Solutions  July 2009 - September 2012

Skills
Oracle SQL, Informatica, Unix, Unix Shell Scripting, Oracle, Requirements Analysis, Data Modeling, Dimensional Modeling, ETL, Data Warehousing, Business Analysis, Business Objects Data..., SQL, Datastage, Data Integration, Business Intelligence, Testing, Agile Methodologies, SDLC, Team Management, Business Requirements, PL/SQL, Shell Scripting, Requirements Gathering

Education
Anna University   2009 — 2011
Master of Business Administration (M.B.A.), Technology management, First Class

Anna University   2004 — 2008
B.E., Electronics and Communications Engineering

Don Bosco, Egmore, Chennai.   1991 — 2004
Schooling

Experience
CorVel Corporation  June 2013 - Present
Xerox  September 2011 - June 2013
Blue Shield of California   August 2002 - April 2010
eHealthInsurance  March 2000 - July 2002
HealthNet  1999 - 2000
E*TRADE Financial  1997 - 1999
United States Marine Corps  June 1986 - November 1990

Skills
EDS mainframe, HMO, PPO & FFS..., CPT & ICD9 Coding..., UB04 & HCFA claim forms..., Medi-CAL Inpatient..., Window’s based software, Microsoft Word, Microsoft Excel

Education
American River College

DEL CAMPO HIGH SCHOOL

Experience
Blue Shield of California   September 2014 - Present
Blue Shield of California   October 2012 - September 2014
Eyefinity  October 2010 - October 2012
VSP Vision Care  October 2008 - October 2010

Skills
typing 50+ WPM, High Organizational..., Work load management, Event Planning, Project Management, Training Manuals, Management, Employee Training, Call Centers, Cross-functional Team..., Vendor Management, Change Management, Strategic Planning

Education
California State University-Sacramento   2001 — 2006
Bachelors of Science, Criminal Justice

American River College   2005 — 2005
General Education

Experience
Blue Shield of California   September 2013 - December 2014
Skilled Nursing Pharmacy  March 2012 - July 2013
Critical Care Systems  August 2009 - October 2010

Skills
Microsoft Office, Home Infusion, Inpatient, Hospitals, IV, Med locker, Highly detail oriented, Inventory Management, QS1, Excel, Pixis, RXhome, Infusion Pumps, Customer Service, Rescot, Healthcare, Managed Care, Microsoft Excel, Patient Safety, Pharmacy, Healthcare Management, Training

Education
Chabot College   2012 — 2014

Carrington College California-Emeryville   2003 — 2005
Pharmacy Technology, Pharmacy

Washington High School

Experience
Blue Shield of California   April 2008 - March 2013

Skills
Management

Education
American River College   2010 — 2015
Associate's degree, Business Administration, Management and Operations, 3.8

Experience
Ovations Food Services, LP  March 2015 - Present
Levy Restaurants  October 2014 - Present
Acrobat Outsourcing  June 2012 - Present
Pacific Gas and Electric Company  2013 - 2014
Pacific Gas and Electric Company  August 2012 - August 2013
Blue Shield of California   January 2009 - February 2012
Blue Shield of California   December 2002 - January 2009
Intel Corporation  1999 - 2002

Skills
Visio, Project Management, Business Analysis, Process Improvement, Access, Analysis, Data Analysis, Networking, Healthcare, Training, MS Project, Team Building, Microsoft Office, Outlook, Team Leadership, Customer Service, Business Process..., PowerPoint, Microsoft Word, SAP, Analytics, Time Management, Windows, Project Coordination, Administration, Teamwork, Finance, Requirements Gathering, Sales, Human Resources, PeopleSoft, Administrative..., Spreadsheets, Leadership, Health Insurance, Cross-functional Team..., HIPAA, Management, Contract Negotiation, Business Process, Insurance, Medicare, Strategy

Education
Folsom Lake College   2012 — 2012
Certification, Project Management

California State University-Sacramento   1989 — 1992
Bachelor of Arts (B.A.), Interior Design

American River College   1987 — 1989
Associate's degree, Liberal Arts and Sciences/Liberal Studies

Experience
Blue Shield of California   July 2014 - Present
Blue Shield of California   April 2008 - July 2013
Blue Shield of California   July 2008 - May 2011
Blue Shield of California   December 2007 - July 2008
Safeway Stores  January 1989 - January 1994
Whittier Intercommunity Hospital   December 1987 - September 1989
Deutsch  February 1984 - November 1987

Skills
Healthcare, Policy, Outlook, Insurance, Excel, Customer Service, Business Intelligence, HIPAA, Word, Process Improvement, Problem Solving, Compliance, Microsoft Office, Benefits, Scheduling, PowerPoint, Change Management, Troubleshooting, PeopleSoft, Health Insurance, Microsoft Word, Microsoft Excel, Software Documentation, HMO, Managed Care, Visio, Access, Healthcare Information..., Medicare, Health Policy, Healthcare Industry, SharePoint, Mainframe, Employee Benefits

Education
Career Step   2005 — 2006
Certification, Medical Transcription

American River College   2005 — 2005
n/a, Medical Language

College of the Desert   1986 — 1986
n/a, Programming

Computer Learning Center   1984 — 1985
Operations, Mainframe Operations

Experience
Present Motion Yoga (Brenda Storey, LLC)   February 2012 - Present
East Meets West Yoga Center   March 2012 - Present
JOURNEYoga   March 2012 - Present
GAVI Alliance  March 2007 - December 2011
Blue Shield of California   April 2006 - January 2007
Georgetown University Hospital  January 2005 - March 2006

Skills
Data Analysis, Non-profits, Business Analysis, Financial Analysis, Research, Strategic Planning, Public Speaking, Project Management, Finance, Financial Modeling, Budgets, Analysis, Process Improvement, Microsoft Office, Yoga, Children's Yoga, Hatha Yoga, Yin Yoga, Human Anatomy, Wellness, Meditation, Relaxation, Cycling, Vinyasa, Nonprofits, Coaching, Fitness, Leadership, Program Management, Training, Managerial Finance, Teaching, International..., Government, Fundraising, Team Building, Management, Stress Management, Lifestyle Coaching, Wellness Coaching, Nutrition, Fitness Training, Lifestyle, Holistic Health

Education
American University   2002 — 2005
Bachelor of Science (B.S.), Finance, General

JOURNEYoga Shala   2011 — 2011
200 RYT, Yoga Teacher Training/Yoga Therapy

Charm City Yoga   2012 — 2012
RPYT (Registered Prenatal Yoga Teacher), Prenatal Yoga Training

Experience
Blue Shield of California   June 2012 - Present
Eskel Porter Consulting Inc. Headquarters   November 2010 - April 2012
Eskel Porter Consulting Inc.   June 2007 - November 2010
Valley Christian Academy  September 2005 - June 2007
Raley's Bel Air   June 2000 - September 2005

Skills
Project Facilitation, Collaborative Working, Deliverables, Editing, Research, Requirements Gathering, Organizing, Project Implementation, Project Scheduling, MCTS, Process Improvement, Budget Analysis, Software Implementation, Customer Service, Document Management, Microsoft Office, MCP, Microsoft Project..., Managing Microsoft..., Training, Project Management, Analysis, Project Planning, Budgets

Education
American River College
Associate in Arts (AA), Social Science

Experience
Carrington College  2012 - 2013
Blue Shield of California   September 2008 - November 2009
Blue Shield of California   February 2008 - June 2008

Skills
HIPAA Compliance, CPR/BLS (AED) Certified, CLIA Waived Testing, Vital Signs, Administering Injections, Hematocrit, EKG, Specimen Collection, Wound Irrigation, Vision Screen, Hearing Screen, ICD-9-CM, HCPCS, CPT, Epic Systems, E-Medsys, Process Research, Administrative Functions, Microsoft Office, 10 Key, Data Entry, Clerical Skills, Medical Assisting

Education
Carrington College California-Citrus Heights   2013 — 2013
Technical Diploma, Medical/Clinical Assistant, 4.0

Carrington College California-Citrus Heights   2013 — 2013
Associate's degree, Medical/Clinical Assistant

Experience
Blue Shield of California   October 2013 - Present
Siemens Healthcare USA  February 2012 - September 2012
Siemens Healthcare Sector   March 2005 - February 2012
Yahoo! Inc  August 2000 - July 2004
Tri-Cities Children's Centers   August 1994 - May 1999

Skills
Customer Relations, Customer Service, Call Center, Project Management, Cross-functional Team..., Product Management, Troubleshooting, Team Leadership, Technical Support, Curriculum Development, Service Management, Customer Satisfaction, Healthcare Industry, Oncology, Customer Advocacy, People Skills, Energetic team player, Training, Customer Experience, Change Management, Medical Devices, Call Centers, Product Launch, Vendor Management, Process Improvement, Software Documentation, Telecommunications, Leadership, Product Development, Program Management, Field Service, Medical Imaging, Business Analysis, Team Management, Budgets, Outlook, FDA, Project Planning, Account Management, Business Development, Digital Imaging, Human Resources, Testing, PACS, Time Management, Quality Assurance, DICOM, Healthcare Information..., Radiology, Management

Education
American InterContinental University   2006 — 2008
BA, Business Administration/Project Management

Ohlone College   1990 — 1995
AA, Early Childhood Education

Ohlone College   1990 — 1994
AA, Liberal Arts

Independence High School, San Jose, CA   1979 — 1982
Music

Experience
UC Davis Health System  July 2007 - Present
MGMA AAA   1996 - 2013
MGMA AAA   1996 - 2013
UC Davis Health System  February 1993 - July 2007
Hailes & Associates   July 2002 - July 2006
Sacramento City Unified School District  February 2000 - February 2006
Blue Shield of California   February 1990 - February 1993

Skills
Operations Management, Certified Medical..., Finance & Accounting, Budgeting/Forecasting, Operational & Strategic..., Productivity Improvement, Customer Relations, Process Optimization, Project Management, Excellent..., Diversity Champion, Workforce Management, Strategic Human..., Clinical Operations, Empowerment, Mentoring, Adult Education, Curriculum Development, Educational Instruction, Medical Billing, Medical Coding, Facilities Management, Customer Service, Event Planning, Public Speaking, Microsoft Office, Leadership, Management, Staff Mentor, Analysis, Physicians

Education
California State University-Sacramento   2010 — 2012
Master of Arts (M.A.) in Education, Workforce Development and Training

California State University-Sacramento   2006 — 2010
Bachelor of Science (B.S.), Education: Career and Technical Studies, Degree Honors: Cum Laude

American River College   2005 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Topeka High

Experience
Ciber  December 2014 - Present
Blue Shield of California   February 2011 - December 2014
Mainz Brady Group  August 2010 - January 2011
HP Corporation   August 2008 - July 2010
Hewlett-Packard  August 1998 - July 2010
EDS corporation  July 2003 - August 2008
Bank of America  August 1998 - July 2003

Skills
SQL, Unix, Microsoft SQL Server, Integration, Oracle, SDLC, Databases

Education
Ukrains'kij Deržavnij Mors'kij Tehnicnij Uniwersitet im. 'Admirala Makarova'   1992 — 1997
bachelor, computer scince

Bank of America

Kaiser New Born Care

Experience
AAAOM  September 2010 - August 2011
Blue Shield of California   December 2008 - March 2010
California Chamber of Commerce  December 1992 - May 2006

Skills
Strategic Planning, Marketing Strategy, Online Advertising, New Business Development, Public Speaking, Public Relations, Sales Management, Marketing Communications, Business Development, B2B, Social Media, Social Media Marketing, Lead Generation, Event Planning, Coaching, Marketing, Social Networking, Email Marketing, Team Building, Account Management, Online Marketing, Direct Marketing, Negotiation, Digital Marketing, Customer Service, Strategic Partnerships, CRM, Start-ups, SEM, Leadership, Entrepreneurship, Salesforce.com, Management

Education
American River College   1983 — 2010
AA, English/Film

CSU, Sacramento   1986 — 1988
English/Art

Experience
Apria Healthcare  April 2015 - Present
Currently seeking the right fit for me .....   December 2014 - March 2015
Blue Shield of California   October 2014 - November 2014
Health Net  March 2014 - March 2014
Service Response Partners   October 2013 - March 2014
EnvisionRx  December 2012 - October 2013
Wave Broadband  March 2012 - August 2012
AmeriGas Propane  November 2011 - March 2012
Elite Marketing  August 2011 - March 2012
CAST Outsource Solutions   September 2011 - November 2011

Skills
Proficient in CSG,..., Customer Satisfaction, SAP, Microsoft Office, Telecommunications, Conflict Management, Sales & Marketing..., Relationship building, Detail oriented, Collaborative Problem..., Integrity & Character, Invoicing, Integrity, Management, Employee Relations, Retail, Time Management, Marketing, Customer Retention, Wireless, Customer Experience, Sales, Leadership, Customer Service, Forecasting, Workforce Management, Call Centers, Negotiation, Broadband, Call Center, Direct Sales, Salesforce.com, Sales Operations, Sales Management, Team Leadership, Team Building, Sales Process, Avaya, Coaching, Teamwork, New Business Development, Account Management, Cross-functional Team..., Troubleshooting, Training, Solution Selling, Access, Selling, Hiring, B2B

Education
American River College   2003 — 2005
AS Pharmacy Science, Pharmacy Tech

Columbia Basin College   1978 — 1981
AS, Nursing RN

California North State College of Pharmacy
2005, progress

Experience
BB&T  March 2015 - Present
Regions Financial Corporation  October 2013 - February 2015
MFX Fairfax  June 2013 - September 2013
Johnson & Johnson  August 2011 - May 2013
Crowe Horwath LLP  April 2011 - August 2011
Johnson and Johnson IT   October 2010 - April 2011
Blue Shield of California   March 2010 - October 2010

Skills
Informatica, Oracle SQL, Teradata, Data Warehousing, SQL, Oracle, Unix Shell Scripting, PL/SQL, Autosys, SDLC, Business Intelligence, Business Intelligence..., Databases, Microsoft SQL Server, Unix, Data Integration, ETL, Data Modeling, Testing, SQL Tuning, Data Warehouse..., Software Development, Business Objects, DB2, Erwin, Dimensional Modeling, Data Quality, Performance Tuning, OLAP, SSIS, Master Data Management, SSRS, Cognos, Informatica..., Shell Scripting

Education
Nagarjuna University   2002 — 2006
Bachelor's degree, Mechanical Engineering

Experience
Blue Shield of California   2014 - Present
Alliance Property Management  May 2008 - Present
InterMed, LLC   September 2012 - 2014
Hyatt Regency Huntington Beach  2003 - 2008
Sacramento City Unified School District  August 2000 - September 2003

Skills
Investments, Property Management, Real Estate, Customer Service, Management, Negotiation, Sales, Hotels, Start-ups, Marketing, Investment Properties, Contract Negotiation, Social Media, Hospitality, Leadership, Budgets, Social Media Marketing, Online Marketing, Event Management, Entrepreneurship, Team Building, Event Planning, Training, Marketing Strategy, Strategic Planning, Social Networking, New Business Development, Business Development, Sales Management, Online Advertising, Public Relations, Fundraising, Email Marketing, Coaching, Trade Shows

Education
American River College   1999 — 2002
Associate of Science (AS), Database Management, GPA 4.0

American River College   1999 — 2002
Associate of Science (AS), Software Application Management, GPA 4.0

American River College   1999 — 2002
Associate of Science (AS), PC Support Management, GPA 4.0

California State University-Sacramento
Management of Information Systems

Experience
Lavoroz Inc.   May 2013 - Present
Franklin Templeton Investments  April 2012 - Present
Mekaza Staffing, Recruitment specialists   October 2002 - May 2013
Franklin Templeton Investments  February 2011 - March 2012
Cisco Systems  October 2010 - February 2011
Franklin Templeton Investment  2006 - October 2008
Franklin Templeton  2006 - October 2008
Blue Shield of California   August 2001 - May 2006
Cardinal Health  January 1997 - August 2001
Nortel  July 1996 - January 1997

Skills
Recruiting, SDLC, PMO, Vendor Management, Project Management, Strategic Sourcing, PMP, Project Portfolio..., Program Management, Human Resources, Resource Management, Information Technology, Process Improvement, Software Documentation, Business Analysis, IT Service Management, Strategy, Business Process..., Management, IT Management, Outsourcing, Business Intelligence, Leadership, MS Project, Visio, ITIL, Project Delivery, Requirements Gathering, Business Process, IT Strategy, Integration

Education
Capella University   2003 — 2012
PhD, Organization and Management

University of Phoenix   2001 — 2003
MBA, Computer Information Systems

Brighton College of Technology   1978 — 1982
BSc, Computer Science

Fakenham Grammar School   1970 — 1977

Experience
Intel Corporation  February 2014 - September 2014
Rabobank  December 2013 - January 2014
HP Enterprise Services  September 2013 - November 2013
HealthNet  August 2013 - September 2013
Intel Corporation  November 2012 - May 2013
Blue Shield of California   July 2011 - March 2012
Intel Corporation  September 2010 - July 2011
Juniper Networks  2007 - 2008
Private Residential Property   2005 - 2008
Symantec  2007 - 2007

Skills
Visio, Project Management, Business Analysis, Networking, Training, Telecommunications, Project Coordination, Program Management, Content Development, Business Process..., Project Planning, Analysis, Writer's Assistant, Contract Negotiation, Testing, Databases, Technical Writer Level I, Data Integrity..., Network Operations..., Technical Documentation, Billing..., Customer Support, Online Data Entry, Order Processing, Sales Support Tools, Account Security Analyst, Network Security Analyst, Editor's Assistant, Web Content Production, Database Analysis, Jr. Ad Copy Writer (Web), Graphic Design, Web-based Communication, Website Development, Web Content, Managing Database, Windows Sharepoint..., Legal Support Services, General Administrative..., Instructional Manuals, Job Aids, Remote Desktop, Documentation Analyst, Web Content Writer, Web Content Development..., Video Editing, Social Media Marketing, Social Media..., Social Media Blogging, Blogging

Education
Southern New Hampshire University   2015 — 2016
Master’s Degree, Social Media Marketing, 3.0

Southern New Hampshire University   2012 — 2015
Bachelor's Degree, IT: Game Software Design & Development: Interactive Storytelling & Supporting Arts & Communication, GPA: 3.68

Stanford University   2008 — 2008
Attended, Web Development: Viral Video & Social Networking

Academy of Art University   2007 — 2007
Attended, Motion Picture & Television Screenwriting & Storyboarding

National University   1993 — 1994
Attended, Behavioral Sciences: Human Resource Management

California State University-Sacramento   1991 — 1992
Attended, Communications: Journalism & Screenwriting

Sacramento City College   1987 — 1990
AA, English Languages & Literature

Westfield State University   1985 — 1985
Education

Springfield Technical Community College   1980 — 1982
Liberal Arts and Sciences/Liberal Studies

Holyoke Community College   1978 — 1979
Journalism; Communications

Experience
Network Medical Management  June 2015 - Present
Care1st Health Plan - Yes, its all about you.   August 2014 - May 2015
Blue Shield of California   June 2013 - June 2014
AHMC HealthCare  October 2010 - May 2013
Huntington Hospital  January 2007 - October 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML

Education
American Career College   2003 — 2004

Experience
Blue Shield of California   August 2015 - Present
Blue Shield of California   June 2009 - Present
Franklin Templeton Investments  August 1998 - February 2009

Skills
PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Editing

Education
American River College

Experience
Keenan and Associates  October 2008 - Present
Stanford Home for Children  April 2008 - October 2008
MAN POWER (Capitol Administrators)   November 2007 - January 2008
Blue Shield of California   August 2003 - November 2007

Skills
Outlook, Call Centers, Fax, Databases, Insurance, Microsoft Excel, Customer Service, Receptionist Duties, Claim, Microsoft Office, Workers Compensation, Health Insurance, Training, Microsoft Word

Education
Charles A. Jones Career and Education Center   2011 — 2011
GED, General Ed

Rio Americano   1998 — 2000

Experience
Acclamation Insurance Mgmt   July 2015 - Present
Blue Shield of California   July 2013 - April 2014
California Department of Pesticide Regulation  September 2012 - July 2013
E*HealthLine.com, Inc   October 2011 - September 2012

Skills
PowerPoint, Time Management, Research, CPR Certified, Teamwork, Social Networking, Microsoft Word, Customer Service, Team Building, Microsoft Excel, Event Planning, Microsoft Office

Education
CET-Sacramento   2010 — 2011
Medical Administrative, Medical Administrative/Executive Assistant and Medical Secretary

Experience
Kaiser Permanente  June 2010 - Present
KAISER PERMANENTE  March 2010 - June 2011
Blue Shield of CA  February 2009 - June 2010
BLUE SHIELD OF CALIFORNIA   February 2009 - February 2010
MERVYN'S LLC  March 2008 - October 2008
Mervyns  December 2003 - October 2008
MERVYN'S LLC  April 2004 - April 2006
Mervyns  December 2003 - March 2004
ICG COMMUNICATIONS  March 2002 - November 2003
ICG Communications  February 2001 - November 2001

Skills
Software Documentation, Cross-functional Team..., Training, Access, Management

Education
Universidade do Estado de Santa Catarina   1976 — 1978
Business

Business College

Tech. Secretarial School

Experience
Job One   2013 - Present
Mary Kay Inc.  2002 - Present
Blue Shield of California Temporary Worker   October 2014 - December 2014
Blue Shield of California   2004 - 2012
Kelly Services  2003 - 2004

Skills
Customer Service, Office Equipment, Fax, Telephone Skills, Multi-line Phone, Appointment Scheduling, Microsoft Word, Spreadsheets, Phone Etiquette, Sales, 10 Key, Networking, Team-oriented, Call Centers, Microsoft Excel, Outlook, Training, Creative Problem Solving, Conflict Resolution, Interviewing Skills, Purchase Orders, Home Based Business, Problem Solving, Positive Can-do Attitude, Highly resourceful, Maintaining A Positive..., Vendor Relationships, Vendor Relationship..., Team Building, Flexibility, Active listening style, Multitasking Skills, Communication Skills, Project prioritizing, Multiline phones, Resolve problems..., Call Center experience, Supervised Northern..., Set up supplies for..., Work Independently with..., Office Equipment..., Ordering Office Supplies, Microsoft Outlook, File Archiving, PowerPoint

Education
American River College
General Studies

Mercy High School
High School

Experience
Blue Shield of California   August 2014 - Present
Randstad Sourceright US  October 2012 - August 2014
AT&T, Centralized Development Team   May 2007 - January 2012
AT&T, Legacy Billing Systems (BPP2)   July 2004 - April 2007
AT&T, Legacy Billing Systems (BPP2)   March 2001 - July 2004
Spherion  April 1996 - February 2001
United Coconut Planters Bank  July 1993 - March 1996

Skills
Testing, SDLC, Quality Assurance, SAP R/3, Agile Methodologies, User Acceptance Testing, System Testing, SAP HR, Programming, SQL, Visual Basic, Oracle, Regression Testing, Requirements Analysis, Test Planning, Software Development, Integration, COBOL, Test Automation, JavaScript, Requirements Gathering, Unix, Program Management, Business Process, Software Documentation, Project Planning, Databases, Scrum, Java, Release Management, Web Services, Software Quality..., Analysis, SAP Authorisations, Quality Center, HP QTP

Education
Manuel S. Enverga University Foundation - Lucena
B.S. Business Administration, Major in Accounting

Systems Technology Institute
COBOL Programming and Business Systems

Diablo Valley College
Visual Basic, C/C++, Java, HTML, CSS, Javascript

Santa Clara High Tech Academy
Software Test Automation Using Selenium

Institute For Information Technology Solutions (2KOL-IT Services)
SAP HR OM/PA with SAP Security & Authorization

Experience
Palm Springs   May 2013 - May 2015
TFI Resources  August 2014 - December 2014
Randstad Technologies US  July 2012 - December 2013
Blue Shield of California   February 2005 - February 2011
Computer Associates  November 2003 - February 2005
Independent Contractor  September 2002 - October 2003
S1 Corporation  January 2001 - June 2001
CAST Management Consultants  April 2000 - December 2000
Accenture  June 1997 - March 2000
Acacia Mutual Life   1989 - 1994

Skills
Program Management, Change Management, Strategic Planning, Vendor Management, Management Consulting, Business Process..., Process Improvement, Business Strategy, Risk Management, Project Planning, Management, Business Analysis, Process Engineering, Team Building, Team Leadership, SDLC, Contract Negotiation, Project Portfolio..., Leadership, IT Strategy, ERP, Organizational..., Quality Management, Insurance, Project Management, Logistics, Cross-functional Team..., ITIL, Software Documentation, Problem Solving, Financial Planning, Planning, Business Process, Software Project..., PMO

Education
Michigan State University - The Eli Broad Graduate School of Management   1995 — 1997
MBA, Process Engineering, Finance

The George Washington University   1993 — 1995
MIS, Information Systems

American University   1979 — 1981
BA, Business Communications, Economics

Shippensburg University of Pennsylvania   1976 — 1979
Transferred to American University, Washington, DC, Biology

Experience
Cisco WebEx  October 2009 - Present
Blue Shield of California   June 2008 - November 2009
Bayer Corporation  July 2007 - June 2008
Petz Enterprises, Inc  October 2006 - April 2007
Bayer Corporation  August 2004 - October 2006

Skills
Program Management, Project Management, Cross-functional Team..., Visio, Process Improvement, Management, Training, MS Project, Software Documentation, Quality Assurance, Leadership, Integration

Education
California State University-East Bay   2004 — 2006
MBA

University of Central Oklahoma
B.S, General Studies

University of West Bohemia, Pilsen
B.S, Economics

Experience
AvMed Health Plans  January 2014 - Present
Blue Shield of California   February 2009 - December 2013
Premera Blue Cross  June 2005 - January 2009

Skills
SDLC, Requirements Analysis, SOA, Agile Methodologies, SQL, Microsoft SQL Server, PL/SQL, Software Project..., Oracle, Java, Data Warehousing, XML, Solution Architecture, Requirements Gathering, Business Analysis, Integration, JavaScript, Quality Assurance, ERP, ETL, Testing

Education
Indian Agricultural Research Institute   1997 — 2000
Master of Computer Applications (MCA), Computer Science

St Michaels High School Patna

St Michaels High School Patna

Experience
Cheiron  March 2011 - Present
Ingenix Consulting  November 2008 - March 2011
Reden & Anders  April 2006 - March 2011
Blue Shield of California   2004 - 2006
Trustmark Insurance Company  May 1998 - March 2004

Skills
Medicare, Actuarial Science, Health Insurance, Medicare Part D, Insurance, Medicaid, Employee Benefits, Health Policy, Healthcare Consulting, Brokers, Pricing, Managed Care, Defined Benefit, Reinsurance, Pensions, Retirement, Disability Insurance, Financial Risk, Life Insurance, SAS, Claim, Health Care Reform, Risk Management

Education
Ball State University   1997 — 1998
MA, Actuarial Science

Université du Havre   1993 — 1997
Maitrise, mathematiques et applications fondamentales

Experience
Grand Rounds, Inc.   January 2015 - Present
Anthem  February 2014 - January 2015
Sierra Nevada Health Center   September 2013 - February 2014
Externship  July 2013 - August 2013
The Kirby Team at Keller Williams   June 2010 - May 2012
PLACER TITLE COMPANY  September 1996 - July 2009
Chem Dry North Coast   April 1993 - June 1995
Blue Shield of California   December 1984 - March 1993
United States Army Reserve  January 1984 - June 1987

Skills
Short Sales, Real Estate, Loans, Escrow, REO, Conflict Resolution, Phlebotomy, Medical Assisting, Refinance, Foreclosures, Referrals, Buyers, Closings, Sellers, Resellers, Selling, Single Family Homes, First Time Home Buyers, Investment Properties, Buyer Representation, Sales

Education
Milan Institute-Sparks   2012 — 2013
Certification, Medical Assistant, 4.0

Sonora High School   1980 — 1984
Diploma, General Studies

Experience
Blue Shield of California   May 2013 - Present
Accenture  May 2009 - April 2013
Cognizant  August 2005 - April 2009

Skills
Business Analysis, SDLC, Requirements Gathering, Integration, ETL, Oracle, Sybase, Requirements Analysis, Project Management, Program Management, Software Documentation, Software Development, Microsoft SQL Server, Software Project..., Quality Assurance

Education
Anna University   2001 — 2005
Bachelor of Technology (B.Tech.), Information Technology

Carmel Garden   1994 — 2001

Experience
Blue Shield of California   April 2015 - Present
California ISO  February 2014 - April 2015
United Stationers  September 2006 - January 2014
United Stationers Supply Co  January 2010 - January 2012
United Stationers  November 2004 - September 2008
United Stationers  July 2000 - September 2006

Skills
Lean Sigma, Six Sigma, Process Improvement, Leadership, Management, Supply Chain, Team Building, Project Planning, Strategic Planning, Supply Chain Management, Warehousing, Logistics, Operations Management, Inventory Management, Warehouse Management, Inventory Control, Cross-functional Team..., Continuous Improvement, Purchasing, Logistics Management, Forecasting, Supply Chain...

Education
Project Management Institute   2014 — 2015
LEAN Six Sigma Black Belt, Lean Six Sigma Black Belt

Capella University   2004 — 2008
BS, Business - Management and Leadership

American River College   1996 — 1998
Certificate in TQM, Total Quality Management

Experience
Neudesic  October 2014 - Present
Golden Gate University  November 2013 - June 2014
IMS Health  September 2013 - November 2013
OptumRx  December 2012 - May 2013
Blue Shield of California   April 2012 - October 2012
RelayHealth  November 2011 - April 2012
University of California, San Francisco  October 2010 - November 2011
University of California, San Francisco  November 2008 - November 2009
AAA Northern California, Nevada & Utah Insurance Exchange   February 2008 - July 2008
Gap Inc.  April 2007 - January 2008

Skills
SDLC, Project Management, Business Process, Agile Methodologies, Process Improvement, MS Project, Visio, SharePoint, Scrum, Strategy, Management, Consulting, Project Planning, PMP, Change Management, Tableau, MS Excel Pivot Tables, Team Foundation Server

Education
American University - Kogod School of Business   2000 — 2001
MBA, Information Technology

Scrum Alliance/Danube Technologies   2009 — 2009
Certified Scrum Master

Project Management Institute   2006 — 2006
PMP, Project Management

American University - Kogod School of Business   1988 — 1992
BSBA, MIS and Intl Business

New Hampton School   1984 — 1988
Business

University of California, Irvine   2014 — 2015
Certificate, Business Process Optimizations

University of California, Irvine   2014 — 2015
Certificate, Data Science

Experience
Grand Circle Corporation  September 2015 - Present
Grand Circle Corporation  March 2015 - August 2015
Grand Circle Corporation  September 2014 - February 2015
Grand Circle Corporation  May 2011 - September 2014
BlueShield BlueCross of Western NewYork   2009 - May 2011
Deluxe Corporation  August 2008 - November 2009
Cognizant Technology Solutions  2008 - 2009
Blue Shield of California   January 2008 - August 2008
Drugstore.com  January 2007 - January 2008

Skills
Informatica, DB2, Unix, SSIS, Microstrategy, SQL Server, Hyperion Enterprise, Data Warehousing, ETL, Data Marts, Business Objects, Data Warehouse..., Business Intelligence, Data Integration, Data Modeling, Oracle SQL, Master Data Management, PL/SQL, Database Design, SDLC, Data Quality, Performance Tuning, Databases, Requirements Analysis, SQL, Business Analysis, Solution Architecture, Requirements Gathering, Oracle, Microsoft SQL Server, Data Migration, Data Analysis, Dimensional Modeling

Education
University of South Alabama   2006 — 2007
M.S, Computer Science

Anna University
Bachelors in Engineering, Computer Science

G.K.D Matriculation
High School, Computer Science

Experience
State of California  January 2008 - Present
Blue Shield of California   October 2003 - November 2007
Health Net  January 2000 - October 2003

Skills
Policy Analysis, Customer Service, Public Policy, Program Management, Event Planning, Strategic Planning

Education
CSU Sacramento   1990 — 1991
Telecommunications Management

American River College   1986 — 1988
Educational Leadership and Administration, General

Experience
National Mortgage Insurance Corporation - "National MI"   January 2015 - Present
Performant Financial Corporation  November 2013 - Present
Blue Shield of California   August 2011 - September 2013
Bank of the West  May 2010 - February 2011
Wells Fargo  2011 - 2011
IBM Global Business Services  October 2004 - May 2009
IBM Global Business Services  August 2001 - July 2003
IBM Global Business Services  March 2000 - August 2001

Skills
User Acceptance Testing, Test Management, Quality Center, Regression Testing, Test Planning, Data Warehousing, Business Intelligence, Business Analysis, Requirements Analysis, Quality Assurance, Testing, Agile Methodologies, Test Cases, System Testing

Education
HEI - Hautes Etudes d'Ingénieur   1987 — 1993
Engineer, Computer Science

Experience
City and County of San Francisco  September 2012 - Present
U.S. Department of Veterans Affairs   August 2011 - December 2013
U.S. Census Bureau   April 2010 - September 2010
Blue Shield of California   September 2001 - February 2009
AAA  September 1989 - August 2001

Skills
Medical, Medicare, Life Insurance, Health Insurance, Employee Benefits, Auto Insurance, Operations Processes, Billing Process, Underwriting, HIPPA, PHI (Patient Health..., Brokers, Insurance, Healthcare, Umbrella Insurance, Process Improvement, Customer Service, Customer Satisfaction, Sales, Marketing, Team Building, Microsoft Excel, Word Processing, Access

Education
City College of San Francisco   2010 — 2010

City College of San Francisco   2010 — 2010

Fil-Am Employment and Trainning Center, San Francisco, California   1989 — 1989

Providence School, Daly City, California

Quick Learning School, San Jose California
Life and Health Insurance

Virgen Milagrosa University Foundation
Bachelor of Science in Business Administration

Experience
Kaiser Permanente  July 2014 - Present
Cognizant Technology Solutions  September 2005 - Present
Blue Shield of California   July 2013 - July 2014
Barclays  January 2012 - March 2013
American Express  October 2009 - December 2011
CompuCREDIT  December 2005 - September 2009

Skills
Informatica, Oracle SQL, PL/SQL, Netezza, Core Java, ireport designer, Performance Tuning, Unix Shell Scripting, DB2, Unix, Data Warehousing, Sybase, ETL, Requirements Gathering, Data Modeling, Requirements Analysis, SDLC, Oracle

Education
Anna University   2000 — 2005
B.E, Computer Science and Engineering

Experience
Blue Shield of California   January 2014 - Present
HealthNow New York Inc.  September 2012 - December 2012
HCL America Inc.  December 2010 - August 2012
Care Management International Private Limited   September 2009 - August 2011
Calibrated Healthcare Systems Private Limited   February 2008 - August 2009
Signature Mediserve Solutions Private Limited   August 2007 - February 2008
Apollo Healthstreet Private Limited   May 2006 - July 2007
MD Everywhere India Private Limited   July 2004 - May 2006
Corbus India Private Limited   October 2003 - June 2004
Truworth India Private Limited   August 2002 - September 2003

Skills
Resource Management, Time Management, Business Solutions, Solution Design, Cross-functional Team..., Change Initiatives, Change Management, Innovation, Consultancy, Medical Coding, Claim Analysis, Microsoft Office, Training & Development, Healthcare Information..., Revenue Cycle Management, Solutions Marketing, Applied Research, Leadership, Client Co-ordination, Client Education, ICD-10 Remediation, Business Development..., ICD-10, Business Intelligence, Revenue Cycle, Vendor Management, Testing, Healthcare, Analysis, Solution Architecture, CRM, Project Management, Six Sigma, Strategy, Pre-sales, Management, Training

Education
Mohanlal Sukhadia University   1999 — 2001
MSc., Environmental Sciences

Experience
Blue Shield of California   September 2013 - Present
Norwood Pines Alzheimer Center   September 2012 - August 2013
Windsor Care Center   August 2010 - August 2012
Crestwood Behavioral Health  February 2006 - August 2009

Skills
Nursing, Home Care, Healthcare Management, Healthcare, Hospitals, Patient Safety, Nursing Education, Acute Care, EMR, Inpatient, ACLS, Case Management, Medicare, Medicaid, Elder Care, Team Building, Long-term Care, HIPAA, BLS, Medical/Surgical, Healthcare Consulting, EHR, Medical-Surgical

Education
University of Phoenix   2010 — 2011
MSN, Nursing, 3.7

University of Phoenix   2007 — 2008
MBA, Business Administration, 3.77

American Intercontinental University   2004 — 2005
BBA, Business Administration/Healthcare Management, 3.95

Community College of Philadelphia   1995 — 2001
AAS, Nursing

Experience
Blue Shield of California   July 2014 - Present
A Perfect Tan of Tracy   May 2012 - July 2014
Full Time Mom and Student   September 1997 - May 2012
American Technical Temporary Services   October 1994 - September 1997

Skills
Accounting, Payroll, Bookkeeping, QuickBooks, General Ledger, Customer Service, Microsoft Office, Microsoft Excel, English, PowerPoint, Teamwork, Financial Modeling, Microsoft Word, Financial Accounting, Accounts Payable, Accounts Receivable, Administrative..., Invoicing, Spreadsheets, Data Entry, Outlook, Time Management, Administration

Education
American River College   2005 — 2013
Associate of Arts (A.A.), Accounting/Liberal Arts/Management

Dublin High School, Dublin, CA   1987 — 1989
Diploma, General Education

Experience
Angelo + Garnets Consulting   May 2008 - Present
Angelo Consulting   September 2001 - May 2008
Kaiser Permanente Northern California Region   February 2004 - May 2005
Blue Shield of California   September 1997 - September 2001
Pacifica Radio Archive   1984 - 1986

Skills
Employee Engagement, Organizational..., Strategic Planning, Change Management, Non-profits, Strategy, Culture Change, Executive Coaching, Leadership, Management Consulting, Organizational Design, Management, Entrepreneurship, Leadership Development, Organizational..., Nonprofits, Consulting, Performance Improvement, Program Management, Workshop Facilitation, Executive Development, 360 Feedback

Education
Alliant International University-Los Angeles   1991 — 1997
Ph.D., Organizational Psychology

Experience
The Health Freak Family Movement   August 2013 - Present
Gem Commercial Group   January 2009 - August 2010
Kaiser Permanente  February 2009 - October 2009
First Hawaiian Bank  October 2008 - February 2009
First Hawaiian Bank  October 2008 - February 2009
American Savings Bank  March 2007 - August 2008
American Savings Bank  March 2007 - August 2008
Bank of America  March 2006 - April 2006
Washington Mutual Bank  September 2005 - March 2006
Blue Shield of California   July 2000 - September 2005

Skills
Investors, Residential Homes, First Time Home Buyers, Investment Properties, Foreclosures, Condos, Short Sales, Income Properties, Listings, Leadership, Team Building, Entrepreneurship, REO, Microsoft Office, Wellness Coaching, Accounts Receivable, Online Marketing, Accounts Payable, Holistic Health, Project Planning, Public Speaking

Education
University of Phoenix   2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General

American River College   2001 — 2005
Associate of Arts (AA), Business/Commerce, General

Experience
Blue Shield of California   January 2003 - May 2015

Education
Alverno College
BSN, Nursing

Experience
Lawrence Berkeley National Laboratory  March 2014 - Present
Lawrence Berkeley National Laboratory: through Bay Systems Inc   November 2013 - March 2014
Blue Shield of California   December 2010 - November 2013
Sutter Health  September 2010 - December 2010
Kaiser Permanente  December 2008 - June 2010
Kaiser Permanente  August 2006 - December 2008
Info-Gate   2005 - 2006

Skills
Administrative..., Access, Analysis, Software Documentation, Databases, Healthcare, Outlook, Process Improvement, Healthcare Industry, SharePoint, Microsoft Word, Customer Service, Team Building, Calendars, Microsoft Office, Microsoft Excel, Lotus Notes, Adobe Acrobat, Troubleshooting, Windows, Management, Employee Benefits, HIPAA, Expense Reports, PowerPoint, Outlook Express, MS Project, Data Entry, Office Management, Travel Arrangements, Windows 7, Cross-functional Team..., Mainframe, Cantonese, Fast Learner, Highly motivated..., Handheld Devices, Multitasking Skills, Budgets, Proposal Support, Program Management, Project Planning, Administrative...

Education
Touro University Worldwide   2014 — 2016
Master's Degree, Marriage and Family Therapy/Counseling, 3.9

DeVry University   2004 — 2009
Bachelor of Science (B.S.), Technical Management

ITT Technical Institute   2002 — 2004
Associate of Science (A.S.), Computer Science, 3.7

Laney College

Experience
California State University, Sacramento  February 2015 - Present
Dignity Health  January 2013 - February 2015
Blue Shield of California   August 2012 - December 2012
Hewlett Packard  May 2011 - September 2011
HomEq Servicing  June 2008 - October 2010
HomEq Servicing  August 2000 - June 2008
HomEq Servicing  January 1998 - August 2000
The Money Store (AKA. HomEq Servicing)   August 1996 - January 1998

Skills
Server Administration, DNS management, Microsoft Windows 98, Windows Vista, Windows XP Pro, DHCP, Subnetting, Microsoft Excel, Microsoft Access, Microsoft Word, PowerPoint, JIRA, Confluence, VBScript, VB.NET, Ubuntu, VLAN Trunking Protocol, Spanning Tree Protocol, Rapid Spanning Tree..., RIP, OSPF, EIGRP, RDP, NAT, PAT, SQL, Informix, Microsoft SQL Server, VMware Workstation, Aspect ACD, VLAN, WLAN, Visio, Visual Studio, Windows 7, SCCM, LANDesk, Ghost Imaging, Network Design, Printer Drivers, Wireless Networking, Access, Networking, Software Installation, TCP/IP, SDLC, Call Centers, Servers, Windows, Oracle

Education
American River College   2009 — 2012
Non-Degree, Information Technology

Capella University   2004 — 2009
Information Technology, Networking Technolgoeis, 3.46

Experience
Schools Financial Credit Union  June 2009 - Present
Blue Shield of California   May 2008 - December 2008
Blue Shield of California   June 2006 - September 2006
Blue Shield of California   May 2004 - August 2005

Skills
Credit Unions, Banking, Loans, Credit, Customer Service, Outlook, Insurance, Microsoft Excel, Team Leadership, Microsoft Office, Microsoft Word, Teamwork, Customer Satisfaction, PowerPoint, Data Entry, Team Building, Cross Selling, Retail Banking, 10 Key, Loan Origination, Credit Cards, Branch Banking, Sales, Training, Accounting, Analysis, Leadership, Documentation, Financial Services, Mentoring, Consulting, Business Analysis, Process Improvement

Education
Southern New Hampshire University   2014 — 2016
Bachelor of Science (B.S.), Business Information Technology

CSU Sacramento   2004 — 2009
Bachelor of Science (BS), Business Administration and Management, General

American River College   2000 — 2004

Experience
Blue Shield of California   June 2010 - Present
Blue Shield of California   January 2004 - June 2010
National Imaging Associates  January 2002 - December 2003
E*TRADE Financial  June 2000 - December 2001

Skills
Data Analysis, Business Requirements, Software Documentation, Visio, Testing, Requirements Gathering, Microsoft Office, Health Insurance, Windows, Access, Vendor Management, User Acceptance Testing, System Testing, Regression Testing, Facets, Project Management, SDLC, Business Analysis, Database Administration, Analytic Problem Solving, Root Cause Analysis, Quality Assurance, Technical Documentation, Information Management, Thunderhead, Technical Solution..., Oracle SQL Developer, Microsoft SQL Server

Education
Colorado State University-Global Campus   2013 — 2015
Bachelor's Degree, Management Information Systems and Business Analytics

American River College   2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Experience
ASHER COLLEGE  May 2014 - Present
AT&T  August 2013 - April 2014
Gordon & Schwrenkmeyer   March 2011 - August 2011
TASQ Technology  August 2004 - May 2005
Earthlink  November 2001 - March 2003
Blue Shield of California   September 1999 - September 2001

Skills
medical billing and..., Medical Coding, Healthcare, Medical Terminology, HIPAA, OSHA, Microsoft Office, INBOUND CALL CENTER, OUTBOUND CALL CENTER, Fast learner, Team Leadership, Time Management, Teamwork, Assertive, analyzer, Critical Thinking

Education
Asher College   2014 — 2016
Associate’s Degree, Medical Billing and Coder, na

ASHER COLLEGE   2013 — 2015
Associate's degree, medical billing and coding, B

ASHER COLLEGE   2013 — 2015
Associate's Degree, MBC, A