ComTel Company
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ComTel Employees
Carlton Plaza Of Davis April 2015 - Present
Carlton Plaza Senior Living - Davis August 2014 - Present
Private In-home Caregiver April 2013 - July 2013
Sarah Evans Trust/Law Offices of Anne Campbell November 2010 - July 2012
Kaiser Permanente October 2010 - April 2011
WIS International December 2008 - December 2010
Sutter Health September 2009 - October 2009
Various Contractors of the IBEW August 1993 - July 2008
Cupertino Electric, Inc. 1998 - 2000
Comtel 1995 - 1996
Skills
Microsoft Word, Microsoft Excel, Data Entry, First Aid, Blood Pressure, Customer Service, Cpr Certified, Medical Billing, Personal Care, Autoclave, Patient Education, Appointment Scheduling, Medical Coding, Internet, Email, Typing, Medical Charting, At Home Health Care, Vital Signs, AED, Medisoft, HIPAA, ICD-9, Medical Assisting, Employee Training, Supervising, Client Billing, Office Management, Filing, Leadership, Fax, Catheters, Medication..., Venipuncture, EKG, Injections, Minor Surgical..., Centrifuge, Urinalysis, Microscope slide..., Basic Office Equiptment, Shipping and Receiving, Cash handling, Training, Medical Terminology, Team Building
Education
CSI Career College 2009 — 2009
Certificate, Clinical Medical Assisting, 3.68 GPA
Junior Apprentice Training Center 1993 — 1996
Certificate, Low Voltage Electrical
Skyline College 1989 — 1993
Certificate, Cosmetology, Early Childhood Education, and General education classes
Cascade High School 1985 — 1989
Diploma, High School Diploma
City of San Jose August 2003 - Present
Day Wireless Systems January 2000 - March 2001
SkyTel 1995 - 2000
skytel 1995 - 2000
comtel 1990 - 2000
pagenet 1993 - 1995
Skills
Integration, Cross-functional Team..., Program Management, Wireless Networking, Security Clearance, Sales Management, Government, Telecommunications, Sales Operations, Account Management, Recreation Planning, MS Project, Customer Service, Team Leadership, Emergency Services, Cellular Communications, Team Building, Operations Management, RF, WiMAX, Public Safety, PMP, VoIP, Competitive Analysis, Radio, Software Documentation, Training, Public Speaking, Access, Project Management, Wireless, Emergency Management, Project Coordination, Business Development, Troubleshooting, Project Planning, Strategic Planning, Supervisory Skills, Contract Negotiation, Microwave, CDMA, Network Design, Product Management, Mobile Devices, Product Development, Security, Social Media, Product Marketing, Military, Networking
Education
California State University-Long Beach 1979 — 1983
radio/tv
Marriott International August 2014 - Present
Pico Innovations, LLC March 2012 - Present
Comtel March 2012 - Present
Compass Ventures July 2009 - Present
Enseo March 2010 - March 2012
Lorica Solutions 2006 - June 2009
Intuitek, LLC 2002 - 2006
Syrinex Communications Corp. 1996 - 2002
Voice Technologies Group, Inc (VTG) 1989 - 1996
Skills
VoIP, Telecommunications, IPTV, Converged Networks, Emerging Technologies, Computer Hardware, Hotels, Hospitality Industry, SIP, Wireless, Broadband, Start-ups, New Business Development, Electronics, Product Development, Networking, Entrepreneurship, Strategic Partnerships, Product Management, Unified Communications, Integration, Voice & Data Convergence, Management, Cloud Computing, Hardware, Linux, Telephony, WiFi, Network Architecture, Mobile Devices, Wireless Networking, Ethernet, TCP/IP, Network Design, WAN, Embedded Systems, System Architecture, Managed Services, LAN-WAN, Routing, IP, Switches
Education
State University of New York at Buffalo
Computer Engineering
Toronto Youth Cabinet - City of Toronto's official youth advisory body since 1998 April 2014 - Present
ACN March 2012 - Present
City of Toronto September 2013 - April 2014
Walmart July 2010 - June 2013
Comtel February 2009 - July 2009
Toronto Star June 2006 - March 2007
Skills
Customer Service, Leadership, Team Building, Team Management, Great Motivator, Problem Solving, Respect, Highly responsible, Pleasant, People Skills, Supervisory Experience, Desire to Succeed, Desire to learn, Retail, Inventory Control, Hiring, Training, Cashiering, Conflict Resolution, Interviews, Teamwork, Performance Management, Merchandising, Cash Handling Experience, People-oriented, Sales, Coaching, Team-oriented, Networking, Leadership Development, Workshop Facilitation, Telecommunications, Resume Writing, Social Skills, Social Networking, Customer Service..., Microsoft Office 2007, Hiring Employees, Project Planning, Positive Personality, Critical Thinking, Budgets, New Hire Training, Motivated self-starter
Education
Centennial College 2012 — 2014
Social Service Worker, Social Service Work
Integra Telecom September 2009 - Present
Comtel September 2007 - September 2009
LightRiver Technologies September 2006 - September 2007
Electric Lightwave August 2001 - September 2006
Esprit 1981 - 1991
XO Communications 1900 - 1910
Skills
Telecommunications, IP, VoIP, Cabling, Fiber Optics, Switches, Troubleshooting, DWDM, Routers, Wireless, Data Center, Networking, Integration, Transmission, Broadband, Unified Communications, WAN, Frame Relay, Metro Ethernet, Optical Fiber, TDM, Ethernet, DSL, MPLS, Managed Services, Carrier Ethernet, Network Administration, Computer Network..., LAN-WAN, SDH, Co-location, Telephony, Network Engineering, Network Design, T1, SIP, PRI, 5ESS, OC3, Adtran, DS3, SIP Trunking, POTS, ATM networks, ISDN, Long Distance
Education
John O'Connell High School
UC Berkeley
Sutter Health September 2014 - Present
Sutter Health September 2006 - Present
Comtel May 2006 - September 2006
Fire2Wire April 2003 - March 2006
Skills
Data Center, Networking, Disaster Recovery, Troubleshooting, Servers, Wireless Networking, Computer Hardware, System Administration, IT Management, Windows, ITIL, Operating Systems, Vendor Management, Account Administration, Desktop Administration, Visio, Lunch, Active Directory
Education
Modesto Junior College 1996 — 1999
AS, Electronics Technology
Turlock High School
Pavelcomm November 2014 - Present
Salesforce.com June 2014 - November 2014
Hawaiian Telcom April 2013 - April 2014
Lava.net/Trinet Solutions/Alohatone August 2012 - April 2013
Comtel June 2012 - August 2012
Optinet Hawaii LLC September 2010 - June 2012
Cowabunga Computers March 2009 - April 2010
Tech Connection March 2008 - April 2009
SuperGeeks 2006 - 2008
Skills
Technical Support, Computer Hardware, Networking, System Administration, VoIP, Computer Repair, Software Installation, Windows Server, Windows XP, Project Management, Laptops, Troubleshooting, Management, Customer Service, OS X, Network Administration, Sales, Cabling, Technical Writing, Technical Documentation, Operating Systems, Help Desk Support, Public Speaking, Creative Writing, Windows 7, Wireless Networking, Computer Network..., Internet Telephony, Computer Security, Virtualization, Google Apps, CCTV, Editing, XP, French, Apple, Account Management, KPI Reports, Performance Metrics, Team Management, Active Directory, Microsoft Office, Hardware, Social Media, Switches, VPN
Education
University of Hawaii at Manoa 2006 — 2011
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
Arizona State University - W. P. Carey School of Business 2005 — 2006
Bachelor’s Degree, Business Administration and Management, General
Punahou School 1993 — 2005
Globalquest Solutions / Buffalo Computer Help October 2011 - Present
Airport Driving Range May 2010 - Present
PGA of America January 2010 - November 2010
Comtel March 2009 - February 2010
Country Club of Buffalo September 1998 - November 2008
Orchard Park Country Club April 1996 - September 1998
Isleworth Country Club November 1996 - April 1998
Skills
Account Management, Sales Management, Customer Service, New Business Development, Sales, Customer Satisfaction, Team Building, Marketing Strategy, Cloud Computing, Golf, Contract Negotiation, Operations Management, Selling, Strategic Planning, Team Leadership, Inventory Management, Business Development, Marketing, Coaching, Budgets, Event Management, Leadership, Management, Sales Process, Direct Sales, Sales Operations, Recruiting, B2B, Merchandising, Lead Generation, Social Media Marketing, Business Strategy, Customer Retention
Education
Erie Community College 1988 — 1990
Hotel Technology
Wheels of WI 2002 - Present
Kelli's Family Day Care June 1998 - Present
Action Air Htg and AC April 1994 - June 2004
ComTel May 1990 - May 1991
Skills
Social Media, Sports, Coaching, Fundraising, Sales, Advertising, Event Planning, Marketing, Mass Communication, Roller Skating, Public Relations, Team Building, Day Care
Education
University of South Florida 1987 — 1990
B.A. in Mass Communications, Advertising
COMTEL October 1991 - Present
R.K.R. February 1978 - October 1991
Skills
CCTV, Telecommunications, VoIP, Management, Unified Communications, Managed Services, Account Management, Security, Leadership
Education
Erie Community College
Cisco Networking Academy
Seneca
Tyco Integrated Security October 2013 - Present
Brandit June 2012 - September 2012
Cricket Communications April 2006 - April 2011
Optus Telemation February 2005 - December 2005
Comtel January 2000 - October 2004
Cellular One September 1998 - January 2000
Sun Television and Electronics June 1993 - September 1998
Skills
Sales Management, Retail Management, P&L Management, Team Management, Vendor Relations, Distribution Management, Direct Sales, Market Launch, Forecasting, Salesforce.com, Sales Operations, Multi-channel Retail, B2B, Telecommunications, VoIP, Data Analysis, Wireless Voice, Wireless Broadband, New Business Development, Customer Satisfaction, Customer Retention, Public Relations, Process Improvement, Contract Negotiation, Management Consulting, Microsoft Office, Employee Engagement, Asset Management, Wireless, Team Building, Cross-functional Team..., Store Management, Management, Account Management, Business Development, Sales, Leadership, Start-ups, CRM, Distributed Team..., Cloud Computing, Enterprise Software, Operations Management, Networking, Strategic Planning, Marketing, Negotiation
Education
Houston Community College 2011 — 2011
Certificate, Project Management
University of Phoenix 2007 — 2008
Business Managemant
COMTEL July 2015 - Present
Drasco LLC September 2014 - June 2015
Binatech Software Solutions July 2012 - May 2013
Pinnacle Parking Systems, LLC November 2009 - October 2011
Amano McGann, Inc. March 2007 - October 2009
Victor Liberator Time Systems October 2002 - August 2006
Skills
New Business Development, Contract Negotiation, Account Management, Team Building, Sales, Sales Management, Budgets, Operations Management, Customer Service, Negotiation, Sales Process, Salesforce.com, Solution Selling, Customer Satisfaction, Microsoft Office, Direct Sales, Strategic Planning, Access Control, Marketing Strategy, Troubleshooting, Management, Marketing, Telecommunications, Training
Education
Canisius College 1989 — 1993
Business, Political Science
FREELANCE 1997 - Present
NB Broadcast Group March 2009 - June 2011
MTV Networks, Latin America October 2001 - March 2009
COMTEL 1986 - 2001
Skills
Broadcast Television, Video Engineer, Broadcast Systems..., Television, Post Production, Video, Camera, Film, Entertainment, Broadcast Engineering, Video Production, HD Video, Media Production, Avid, Video Editing, Final Cut Pro, Producing, Editing, Documentaries, Digital Video, Videography, Sound, Engineering, Broadcast, New Media, Commercials, Radio, Avid Media Composer, Film Production, Reality, Field Producing, Non-linear Editing, Live Events, Camera Operating, Production Managment, Digital Media, Web Video, Camera Operation, Reality TV
Education
Miami Lakes Educational Center 1994 — 1997
Technical Certification, Radio and Television Broadcasting Technology/Technician
St. Thomas University 1976 — 1981
Bachelor's degree, Science
Cal Poly State University 1998 - Present
Calpoly State University January 1986 - June 1998
Comtel January 1983 - January 1986
Rockwell International January 1978 - January 1983
Pertec Peripherals Corporation (PPC) March 1975 - January 1978
Skills
Network Administration, Cisco Technologies, Firewalls, Troubleshooting, Windows, Linux, Network Security, Operating Systems, Networking, IP, Unix, HTML, Microsoft Office, Juniper, Data Analysis, junos, screen OS, Netscout products, ALU switch/routers, DS3, BGP, EIGRP, OSPF, ACE, Token Ring, SNA
Education
California Polytechnic State University-San Luis Obispo 1981 — 1986
None, Sr in Computer Science
Los Angeles Pierce College 1970 — 1973
Moorpark Jr college, General Studies
Comtel September 2014 - Present
Time Warner Cable Business Class December 2012 - Present
Network Task Group February 2005 - December 2012
PAETEC January 2002 - February 2005
Global Crossing 1999 - 2002
Sprint 1985 - 1993
Skills
Managed Services, Account Management, Co-location, Sales, Telecommunications, Ethernet, MPLS, VoIP, Direct Sales, Solution Selling, Telephony, Metro Ethernet, Wireless, IP, Unified Communications
Education
Edinboro University of Pennsylvania 1974 — 1978
Bachelor of Arts (B.A.), Business/Managerial Economics
Top Gun Test, Inc January 2014 - Present
Techmaster Electronics, Inc. March 2013 - December 2013
Qualcomm Inc January 2007 - March 2013
Qualcomm Inc January 1997 - January 2007
Techmaster Electronics Inc January 1992 - January 1997
General Dynamics/Convair January 1989 - January 1992
Loral Corporation/Data Systems January 1987 - January 1989
General Dynamics/Electronics January 1980 - January 1987
comtel 1985 - 1985
Skills
RF, Calibration, Electronics, Test Equipment, Microwave, Testing, Spectrum Analyzer, Analog, Automation, Metrology, Multimeter, Network Analyzer, Electrical Engineering, Labview, Maintenance & Repair, Signal Generators, Sensors, SPC, Oscilloscope, Soldering, Measurement Uncertainty, Uncertainty Analysis, Power Supplies, Software Documentation, Quality Control, Instrumentation, ISO 17025, Engineering Management, Antennas, Systems Engineering, Design of Experiments, ISO, Root Cause Analysis, Embedded Systems, Test Automation
Education
DeVry Institute of Technology 1978 — 1980
Electronics
Ericsson October 2013 - Present
Nokia Siemens Networks March 2010 - September 2013
Nokia Siemens Networks 2003 - May 2010
Nokia Siemens Networks 2000 - 2003
Nokia Network 1997 - 2000
Comtel 1993 - 1993
Skills
BSS, GSM, Mobile Telephony, LTE, 3G, UMTS, M2M, Mobile Communications, HSPA, NSN, RAN, Sales Presentation, Value Based Selling, Business Case Modelling, WCDMA, Sales Presentations
Education
Fachhochschule Technikum Wien 1994 — 1997
Dipl. Ing. (FH), Telecommunications
Secondary Techical College St.Pölten 1987 — 1993
Ing., Telecommunications
ATtechnology February 2013 - Present
Comtel September 1998 - February 2013
Muzak Focus Four, LLC May 1996 - September 1998
Skills
Telecommunications, Enterprise Software, Networking, Cisco Technologies
Education
Erie Community College 1991 — 1994
Associate of Arts and Sciences (AAS), Telecommunications Technology/Technician
Comtel 2012 - Present
ADP 2010 - 2011
Enterprise Holdings 2005 - 2010
Niagara Frontier Publications 2001 - 2005
Sports and Leisure Magazine 1998 - 2001
Skills
Account Management, Sales Process, Telecommunications, Sales Management, Management, New Business Development, Public Speaking, Team Building, Marketing, Project Management, Public Relations, Salesforce.com, Microsoft Excel, Microsoft Word, B2B, VoIP, Existing Clients, Business Development, Long-term Customer..., Employee Management, Leadership, Customer Satisfaction, Marketing Strategy, Marketing Communications
Education
Medaille College 1997 — 2001
BS, Media Communications
Cupertino Electric, Inc. August 2011 - March 2012
Comtel 2007 - 2009
Skills
Troubleshooting, Cabling
Education
Santa Rosa Junior College
LAGCOE - Louisiana Gulf Coast Oil Exposition June 2014 - Present
LAGCOE - Louisiana Gulf Coast Oil Exposition November 2010 - June 2014
Professional Career Partners 2009 - 2010
WorldCom January 1990 - December 1999
Comtel June 1985 - December 1989
Skills
Energy, Public Relations, Strategic Planning, Energy Industry, Business Strategy, Public Speaking, Project Management, Marketing Communications, Event Planning, Strategy, Employee Benefits, Telecommunications, Gas, Project Planning, Oil/Gas, Negotiation, Contract Negotiation, Petroleum, Human Resources, Management, Policy, Copywriting, Business Development, Media Relations, Marketing, Social Media, New Business Development, Integration, Networking, Strategic Communications, Social Networking, Marketing Strategy, Natural Gas, Team Building
Education
University of Louisiana at Lafayette 1976 — 1979
BS Bus.Adm., Personnel Management
Buffalo Public Schools September 2011 - Present
ITT Technical Institute December 2008 - Present
COMTEL June 2009 - August 2011
Skills
Teaching, Team Building, Training, Troubleshooting, Microsoft Office, Customer Service, Microsoft Excel, Instructional Design, Higher Education, Public Speaking, Coaching, Leadership, Marketing, Research, Sales, Strategic Planning, Staff Development, Adult Education, PowerPoint, Educational Technology
Education
State University of New York College at Buffalo 2004 — 2008
Masters of Science, Education CTE
Earthlink Carrier a division of Earthlink, Inc. August 2010 - January 2014
Comtel March 2008 - August 2010
PCCW September 2004 - March 2008
Beyond Appraisal, Inc. March 2002 - August 2004
Skills
Leadership, Managed Services, New Business Development, P&L Management, Telecommunications, Business Strategy, Direct Sales, Product Management, Internet Services, CRM, Strategy, SaaS, Contract Negotiation, Account Management, Networking, Mobile Devices, Integration, Data Center, Management, Wireless, Business Development, Co-location, Solution Selling, Cloud Computing, Strategic Partnerships, Sales, Business Planning, Professional Services, Sales Management, Cloud Computing IaaS, Unified Communications, Turn Around Management, Selling, Turnaround Experience, VoIP
Education
University of Maryland College Park 1986 — 1989
Batchelor of Arts, Political Science & History
United States Marine Corps Reserve 1984 — 1990
E-3
Vocal IP Networx March 2014 - Present
XO Communications March 2011 - March 2014
AireSpring June 2009 - March 2011
Charter Communications November 2007 - January 2010
Comtel August 2006 - August 2007
TelePacific Communications April 2005 - August 2006
California Computer Schools, Inc. 2004 - 2005
California Computer Schools, Inc. 2004 - 2005
Time Warner Telecom April 2001 - November 2004
Mpower Communications May 1998 - April 2001
Education
University of Phoenix 2006 — 2009
MBA - Business & Marketing
AT technology Inc. June 2012 - Present
Comtel October 2001 - June 2012
Vodavi 1999 - 2001
Samsung Telecommunications of America January 1998 - May 1999
Skills
IP Telephony, Hosted VoIP, Telephone Systems, Bandwidth, High Speed Internet, Asterisk, Toshiba, Voice Documentation, Telephony, Software Documentation, VoIP, Telecommunications, Cloud Computing, Strategic Partnerships
Education
University at Buffalo 1986 — 1987
Comtel October 2013 - Present
Convergint Technologies March 2010 - May 2013
Diversified Fire Products/ UTC 2008 - March 2010
Diversified Fire Products UTC Fire & Security 2008 - March 2010
Honeywell 2006 - 2007
Skills
Access Control, CCTV, Alarm Systems, Fire Alarm, IP Cameras, Security, Surveillance, Security Management, Life Safety, Physical Security, Fire Protection, Low Voltage, Residential Homes, Video over IP, Integration, Risk Assessment, Security+, Fire Safety, System Design, Biometrics
Education
University of Illinois at Urbana-Champaign - College of Business 1982 — 1986
Business Administration, Management and Operations
Comtel December 2007 - Present
Handi-Foil October 2007 - December 2007
ADP February 2003 - September 2007
ADP November 1997 - February 2003
Technical Loss Services, Inc. April 1994 - August 1997
Education
Illinois Institute of Technology 1993 — 1996
Comtel November 2004 - March 2010
Education
Palomar College 2001 — 2004
Central Alarm Inc. August 2010 - Present
Animal Watchers & More, Inc. January 2000 - October 2009
Comtel 1987 - 2000
ITT Chernow Commuinications November 1985 - January 1989
Inter-Tel June 1983 - July 1985
Skills
Security
Education
Control Data Institute 1974 — 1975
A. S. Equivalent, Computer Terminal Technology
Cleveland State University 1971 — 1973
Geology
BN Systems, Inc. August 2001 - Present
BICSI 2000 - Present
Comtel September 1998 - August 2001
JR Consulting April 1996 - August 1998
Delaware Park Racetrack & Slots July 1994 - April 1996
Grand Casino Gulfport March 1992 - July 1994
Skills
Operations Management, Project Management, Program Management, Management, Team Building, Cross-functional Team..., Strategic Planning, Leadership, Team Leadership, Customer Service, Supply Chain Management, Project Planning, Outsourcing, Supply Chain, Vendor Management, Security
Education
US ARMY 1982 — 1995
California State University-Long Beach 1984 — 1987
Bachelor of Science (BS), Electronics and Communications Engineering
Central Texas College 1982 — 1984
Associate of Science (A.S.), Business Management
Southside High 1977 — 1981
Walker Component Group October 2001 - Present
Comtel 1999 - October 2001
Skills
Inventory Management, Manufacturing, Electronics, Purchasing, Contract Negotiation, Account Management, Sales Management, Product Management, New Business Development, Product Marketing, Cross-functional Team..., Sales Operations, Key Account Management
Education
Golden West College
Criminal Justice
Comtel January 1992 - Present
Mary Kay Independent Business Owner April 1992 - Present
Northtown Automotive 1981 - 1992
Skills
Direct Sales, Customer Service, Sales Management, Salesforce.com, New Business Development, Team Building, Strategic Planning, Leadership, Sales Process, Sales, Sales Operations, Selling, Account Management, B2B, Customer Satisfaction, Marketing Strategy
Education
Genesee Community College 1979 — 1981
Travel and Tourism
Kenmore West 1977 — 1979
Comtel October 1998 - April 2015
Skills
Direct Sales, Public Speaking, Solution Selling, New Business Development, Account Management, Sales Management, VoIP, Wireless Mobility, Telecommunications, Telecommunications..., Integration, Call Centers, Voice Mail, Voice & Data Convergence, Call Center Development, Intelligent Call Routing, Multimedia, Proposal Writing, Research, Promotions, Government Contracting, Sales Rep Training, Enterprise..., Leadership, SIP, Management, Sales Process, Team Building, Customer Service, Strategic Planning, Marketing Strategy, Sales
Education
State University of New York College at Buffalo 2012 — 2015
European History
State University of New York Maritime College 1992 — 1995
City Honors School, Buffalo NY 1987 — 1991
University of Toronto
Master's degree, Modern Irish History
University of Toronto
Master's degree, Modern Irish History
University of Toronto
Master's degree, Modern Irish History
Naval Academy Prep School
Corrigan Moving Systems December 2000 - Present
Comtel 1988 - 1999
Skills
Adobe Photoshop, Adobe Illustrator, Microsoft Applications
Education
Schoolcraft College
Computer Graphics
Comtel July 2012 - Present
Netronix Integration February 2011 - January 2012
Cupertino Electric, Inc. January 2004 - February 2011
Sasco Electrical Contractors March 1996 - January 2004
Skills
Construction, Process Scheduler, Access Control, Low Voltage, Software Installation, Life Safety, Access, Fire Alarm, HVAC, Electricians, CCTV, Contract Management, Alarm Systems, IP Cameras, Troubleshooting, Commissioning, Procurement, Video Analytics, Purchasing, Training
Education
San Jose City College 2007 — 2008
Electrical/Electronics Maintenance and Repair Technology
San Jose State University 1982 — 1983
Technical Drawing
TruGreen July 2015 - Present
Transportation and Consolidation Services March 2014 - May 2015
Comtel May 2013 - November 2013
TruGreen June 2008 - May 2013
Classifieds Plus June 2006 - June 2008
Skills
Sales, Sales Management, Direct Sales, Cold Calling, Customer Retention, Sales Process, Customer Satisfaction, Account Management, New Business Development, Sales Operations, Team Building, Customer Service, Selling, B2B, P&L Management, Sales Presentations, Management, Salesforce.com, Negotiation, Marketing
Education
Erie Community College 2005 — 2008
Associate's degree, Business Administration and Management, General