Davis + Henderson
Industry: Private banking company
DescriptionD+H was a global payments and lending technology provider serving nearly 8,000 financial institutions, specialty lenders, community banks, credit unions, governments and corporations, including Canada's largest banks. Revenue: 1.507 billion CAD (2015) Parent organization: Vista Equity Partners Number of employees: 5,500 Headquarters: Toronto, Canada Founded: 1875 Defunct: 2017
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Davis + Henderson Employees
Davis + Henderson March 2008 - Present
Filogix Inc January 2007 - March 2008
Filogix Inc May 2004 - January 2007
EDS Canada April 2001 - May 2004
Canada Trust January 1986 - January 2001
Skills
PMP Certified in Sept...., Toastmasters (joined...
Education
St. Clair College 1982 — 1985
Diploma, Computer Programming - 3 yr
Marlborough Stirling Canada February 2013 - Present
Davis + Henderson August 2011 - April 2012
Davis + Henderson 2003 - August 2011
Multiple Clients January 1997 - June 2003
Avco 1986 - 1997
Skills
Software Documentation, Leadership, Business Analysis, SDLC, Quality Assurance, Employee Training, Mortgage Lending, Customer Service, Business Process..., E-Learning, Business Requirements, Training, Change Management, Public Speaking, Product Management, Client Education, Requirements Gathering, Relationship Management
Education
St. Lawrence College 1984 — 1986
Business, Marketing
Intact July 2014 - Present
AC3Qc July 2015 - Present
AC3Qc January 2009 - July 2015
Sears Canada December 2011 - July 2014
Sears Canada April 2011 - December 2011
Davis + Henderson July 2010 - April 2011
Rogers Communications Inc. September 2007 - October 2009
Rogers Communications Inc. February 2005 - September 2007
Rogers Communications Inc. October 2001 - February 2005
Rogers Communications Inc. July 2000 - October 2001
Skills
Contact Centre, Call Center, Coaching, Telecommunications, Employee Relations, Workforce Management, Operation, Teamwork, Customer Experience, Customer Satisfaction, Customer Service, Customer Relations, Strategic Planning, Change Management, Process Improvement, Planning, Team Management, People Management, Avaya, Team Leadership, Sales Management, IVR, Vendor Management, Outsourcing, Employee Engagement, Project Planning, Contact Centers, Management, Leadership, Performance Management, CRM, Recruiting, Training, Call Centers, Analysis, Project Management, Direct Marketing, Negotiation, Cross-functional Team..., Customer Retention, Operations Management, Strategy, Retail, Sales, Time Management, Integration, Team Building, Marketing, Account Management, Business Process...
Education
Université du Québec à Montréal 1993 — 1996
Certificate
TELUS March 2012 - August 2012
Innovapost May 2011 - August 2011
RBC September 2010 - December 2010
Davis & Henderson January 2010 - April 2010
AZ3 Enterprises April 2003 - June 2006
Data Solutions January 2000 - June 2003
Skills
SQL, C#, Databases, Troubleshooting, Windows, Visio, ASP.NET, JavaScript, HTML, Visual Studio, Operating Systems, SQL Server
Education
Sheridan College 2008 — 2011
Advanced Diploma, Computer Systems Technology (Co-op) with HONOURS
Technical Industrial Institute 1997 — 1999
Diploma, Mechanical Engineering Technologist Diploma
Davis + Henderson May 2008 - Present
Resolve Corporation April 2007 - May 2008
Resolve Corporation August 2005 - April 2007
Resolve Corporation May 2005 - August 2005
Watts Communications February 2002 - April 2004
Watts Communications February 1999 - February 2002
Skills
Technical Staff..., Budget Management, Infrastructure Planning, Business Case..., Strategic Planning, Roadmap Development, Forecasting Models, Forecasting, Vendor Management, Resource Management, Telecom Infrastructure, Process Development, Mergers, ITIL, Network+, MCP, Telecommunications, Budgets, Cisco Technologies, Microsoft Certified..., Infrastructure, Business Continuity, Network Architecture, IT Management, VMware, Disaster Recovery, Project Management, Business Case, Call Centers, Enterprise Architecture, WAN, IP, QoS, Cisco Call Manager, Integration, Active Directory, IT Service Management, VoIP, Unified Communications, System Deployment, Network Security, Networking, Telephony, IT Operations, Cisco Routers, IVR, Switches, Public Speaking, Technical Presentations, EIGRP
Education
Cisco Systems 2014 — 2014
CiscoLive 2014 - IT Management Program, IT Management
CTE Solutions 2012 — 2012
ITIL Foundations 2011, IT Service Management
Cisco Systems 2011 — 2011
UCSAO - Cisco Unified Computing System Architectural Overview
ONPHA Conference 2010 2010 — 2010
Building Great Governance, Management / Board Studies
Verint University 2010 — 2010
Driving Innovation 2010
ONPHA Conference 2009 2009 — 2009
Board Development Track (Public Housing), Social Housing
Skyline College 2009 — 2009
Cisco Unified Operations Manager / Service Manager (CUOM-SM v2)
Cisco Systems 2008 — 2008
CiscoLive 2008
Skyline Advanced Training Services 2007 — 2007
CVP Implimentation, IT
York University - Schulich School of Business 2006 — 2006
Management, Management II: Advanced Management
Applied Rational Thought Inc. July 2009 - Present
Collabera October 2011 - April 2012
Collabera September 2010 - September 2011
Symcor Inc. December 2005 - July 2009
Citigroup GTS July 2002 - December 2005
Davis + Henderson 1999 - 2002
Blue Cross Blue Shield of Western New York 1999 - 1999
Ciber Inc. 1997 - 1999
Tops Markets 1997 - 1999
Absoft (Calcutta) 1987 - 1997
Skills
Program Management, PMO, Software Development..., Vendor Management, Project Delivery, Agile Methodologies, Project Portfolio..., Integration, IT Strategy, Management Consulting, Process Improvement, Business Transformation, Team Management, IT Management, Team Building, Resource Management, PMO Design, Project Management, Management, Visio, Business Requirements, Software Development, Requirements Analysis, Business Analysis, MS Project, ITIL, Leadership, PMP, SDLC, Data Warehousing, Requirements Gathering, Software Project..., Business Process, Microsoft Project
Education
OGC Prince2 2012 — 2012
Prince2 Practitioner
Scrum Alliance 2009 — 2009
Certified Scrum Master
OGC ITIL 2007 — 2007
ITIL v2
University of Toronto 2002 — 2002
Comprehensive Project Management
Project Management Institute 2001 — 2001
PMP
St. Xavier's College 1978 — 1981
University of Calcutta B.Com (Hons)
University of Calcutta 1978 — 1981
B.Com (Hons)
Neptune Technology Group February 2013 - Present
Neptune Technology Group November 2011 - February 2013
Transcontinental January 2011 - December 2011
Davis + Henderson August 2006 - December 2010
Skills
Team Leadership, Project Management, Project Planning, Account Management, Strategic Planning, Leadership, Management, Event Management, Training, CRM, Program Management, Budgets, Operations Management, Change Management, Event Planning, SAP, Cross-functional Team..., ITCH, Serato Scratch Live
Education
KDHS 1994 — 1997
University of Guelph 1999 — 2003
Bachelor of Arts, Political and Applied Human Science
Academy of Technology and Design - Toronto Film School 2005 — 2006
Diploma, Sound Technology
St. Andrew's College 1997 — 1999
OSSD
Clearer Me June 2015 - Present
Keller Williams Referred Realty August 2014 - Present
Keller Williams Real Estate Service November 2012 - August 2014
Sutton Group-Admiral Realty, Inc. March 2004 - November 2012
Davis + Henderson 2001 - 2003
Novator 2000 - 2001
Mediconsult 2000 - 2000
PCDOCS 1999 - 2000
Software Spectrum 1997 - 1999
RBC Dominion Securities 1996 - 1997
Skills
Real Estate, First Time Home Buyers, Negotiation, Investment Properties, Relocation, Real Estate Transactions, Residential Homes, Condos, Single Family Homes, Townhomes, Buyer Representation, Referrals, Seniors, Luxury, Contract Negotiation, Residential, Buying, Nutrition, Nutritional Counseling, Nutrition Education
Education
Canadian School of Natural Nutrition 2014 — 2015
Registered Holistic Nutritionist, Foods, Nutrition, and Wellness Studies, General
Syracuse University 1988 — 1992
BSc, Retailing and Marketing
Havergal College 1979 — 1990
Denlow Public School 1976 — 1980
Pineway P.S. 1974 — 1976
CAM-SCOTT Transport Ltd. August 2010 - Present
TMG International Inc. June 2009 - July 2010
Davis + Henderson August 2006 - March 2008
National Call Centres August 2006 - March 2008
DAVIS January 1998 - January 2008
Davis + Henderson April 1995 - August 2006
Davis + Henderson 1998 - 2006
Davis + Henderson January 1998 - January 2000
Skills
Customer Service, Coaching, Excel, Customer Relations, Accounting, Call Centers, Microsoft Excel, Process Improvement, Account Management, Training, Management, Customer Satisfaction, Customer Experience, Leadership, Team Leadership, Business Analysis, Business Strategy
Education
Trillium College 2009 — 2010
Business Management Diploma, Business
State University of New York College at Brockport 1992 — 1994
Dependency Counselor, Counseling
Davis & Henderson November 2006 - April 2012
SSA Global - Canada May 2006 - August 2006
McCain Food Ltd - Canada 2004 - April 2006
McCain Foods Ltd 2000 - 2003
ANZ Bank - Australia 1997 - 2000
ANZ Grindlays Bank - India 1992 - 1996
Skills
Agile Methodologies, Conflict Resolution, Requirements Analysis, Negotiation, SDLC, Management, Project Management, Change Management, ITIL, Program Management, Leadership, Integration, Process Improvement, Vendor Management, Team Building, Business Analysis, Software Project..., Quality Assurance, PMP, Strategy, IT Strategy, ERP, Software Development, IT Management, Enterprise Architecture, Resource Management, Data Warehousing, Project Delivery, Cross-functional Team..., Risk Management, Project Portfolio..., Business Intelligence, Product Management, Software Documentation, Stakeholder Management, Solution Architecture, Business Process, Business Process..., Requirements Gathering, Service Delivery, CRM, Team Leadership, Business Requirements, IT Service Management, Outsourcing, Banking, Governance, Consulting, PMO, Team Management
Education
University of New Brunswick 2001 — 2002
MDP, HR, Project Management, Leadership
HMT Associates, Inc. July 2014 - Present
Geometry Global November 2012 - July 2014
Anderson DDB April 2010 - July 2012
MSR International 2011 - 2012
Davis + Henderson March 2010 - April 2010
Skills
Integrated Marketing, Email Marketing, Direct Marketing, Digital Strategy, Interactive Marketing, Copywriting, Creative Direction, Facebook, Management
Education
University of Cincinnati 2006 — 2009
Bachelor in Business Administration, International Business
University of Missouri-Columbia 2006 — 2006
Bachelors, International Business
Millennium1 Solutions June 2015 - Present
Millennium1 Solutions February 2014 - June 2015
Millennium1 Solutions August 2011 - January 2014
Davis + Henderson April 2010 - August 2011
Skills
Forecasting, Data Analysis, Call Centers, Workforce Management, Workforce Planning, Requirements Analysis, Process Improvement, Time Management, Contact Centers, Business Process Design, Systems Analysis, Trend Analysis, Data Modeling, Capacity Planning, Strategy, Analysis, Vendor Management, Customer Service, Business Analysis, Management
Education
St. Francis Xavier University 2004 — 2009
Bachelor, Information Systems / MIS
Enterprise Solutions/Canada Post August 2013 - March 2014
Keller Williams Ottawa Realty August 2011 - December 2012
Davis + Henderson December 2010 - July 2011
PWGSC,Viridis Environmental Inc. February 2009 - May 2009
Wal-Mart May 2007 - April 2008
Skills
Strategic Planning, Microsoft Word, Microsoft Office, Research, PowerPoint, Project Management, Microsoft Excel, Management, Leadership, Time Management, Data Entry, Analysis
Education
University of Ottawa 2004 — 2008
Bachelor's Degree, Honors Bachelor of Social Sciences with Major in Criminology and Major in Psychology
Exoterix December 2014 - Present
Toronto Zouk November 2009 - Present
Davis + Henderson July 2010 - November 2013
Decisioning Solutions December 2009 - February 2010
AirMiles - LoyaltyOne - (Alliance Data) June 2009 - December 2009
various web-based projects April 2008 - May 2009
Truition Inc. April 2004 - March 2008
Radio Romania International March 1998 - August 2003
Skills
Java, SQL, Visual C++, XML, JavaScript, DB2, MySQL, CSS, Perl, C#, PostgreSQL, Microsoft SQL Server, HTML, Linux, C++, PHP, Windows, Application Servers, Java Enterprise Edition, Hibernate, Spring, E-commerce
Education
Universitatea „Politehnica” din București
Bachelor of Science
BCMEA February 2015 - Present
1-800-GOT-JUNK? June 2011 - February 2015
Davis & Henderson March 2008 - February 2011
Accenture (Future Shop / Best Buy) 2006 - 2008
Skills
Call Centers, Technical Support, Troubleshooting, Customer Service, Customer Satisfaction, Active Directory, Microsoft Office, Windows, Customer Experience, Teamwork, Outlook, Call Center, Problem Solving, Process Improvement, Desktop Support, Time Management, Windows 7, Microsoft Exchange, Networking, Remote Desktop, Hardware Support, System Administration, Team Management, Cloud Computing, Customer Relations, Excel, Word, XP, PowerPoint, Laptops, Telephony, VPN, Technical Documentation, Mobile Devices, Mac OS, Desktop Support..., Data Synchronization, Internet, Office 2010, Remote Troubleshooting, Internet Troubleshooting, End User Training, User Administration, Windows Domain, Cloud Storage, Communication, Project Coordination, Project Planning, Google Apps, Servers
Education
BCIT
UBC
D+H 2011 - Present
Davis + Henderson May 2007 - April 2011
ECC May 2004 - May 2007
Skills
Quality Assurance, User Acceptance Testing, Test Planning, Quality Center, SDLC, Software Quality..., Test Cases, Requirements Analysis, Regression Testing, Test Management, Requirements Gathering, System Testing, Defect Tracking, Test Strategy, Waterfall, QTP, Manual Testing, Business Requirements
Education
Sofia University St. Kliment Ohridski 1980 — 1985
TELUS April 2011 - Present
TELUS April 2010 - April 2011
Davis + Henderson August 2009 - October 2009
Resolve Corporation September 2007 - August 2009
Davis + Henderson July 2007 - August 2007
FNF Canada (subsidiary of Fidelity National Financial, Inc.) July 2005 - April 2007
RBC Royal Bank June 2002 - December 2004
RBC Royal Bank January 2000 - June 2002
RBC Royal Bank July 1997 - December 2000
Royal LePage Commercial Services March 1995 - June 1997
Education
University of Saskatchewan 1976 — 1982
BA, MBA, Business
Bruce Power April 2013 - October 2013
The Dominion of Canada General Insurance Company August 2012 - October 2012
Allstate Canada February 2011 - August 2012
Davis + Henderson July 2010 - February 2011
RBC March 2010 - July 2010
The Co-operators September 2008 - March 2010
Strategic Insurance Software July 2005 - July 2008
Robert Half Technology April 2005 - 2008
Limited Brands April 2005 - July 2005
Nationwide Insurance April 2003 - April 2005
Education
University of Phoenix 2002 — 2004
MBA, Health Care Management
University of Phoenix 1999 — 2001
Bachelors, Computer Information Systems
Shengtech Inc January 2009 - Present
Transamerica Life Canada 2011 - April 2014
Neocol UK August 2013 - March 2014
Municipal Property Assessment Corporation (MPAC) October 2009 - October 2011
Edulinx Canada July 2006 - October 2009
Davis + Henderson 2008 - 2009
Open Solutions Inc July 2003 - July 2006
Image Process Design (IPD) Canada December 1998 - June 2003
Skills
FileNet, SDLC
Education
Università degli Studi di Firenze 1994 — 1998
Research Doctorate, Artificial Intelligence
TELUS Health November 2013 - December 2014
Symcor January 2011 - July 2013
Public Mobile September 2009 - April 2010
Davis + Henderson 2010 - 2010
Oracle corporation 1997 - 2009
Architel 1997 - 2000
Architel Systems 1997 - 2000
Skills
Software Quality..., Quality Center, Testing, Test Planning, Telecommunications, Software Development, Quality Assurance, Regression Testing, User Acceptance Testing, SQL, Test Strategy, QTP, DB2, Business Requirements, Test Cases, Agile Methodologies
Education
Technion-Machon Technologi Le' Israel
B.Sc. Electrical, Communications technologies
BuildDirect April 2014 - Present
Squirrel Systems April 2012 - April 2014
Davis + Henderson November 2004 - April 2012
WSI Internet Consulting September 2003 - November 2004
Skills
Agile Methodologies, XML, Integration, Software Development, Software Project..., JUnit, Java, Microsoft SQL Server, SQL, CSS, C#, Requirements Analysis, SDLC, Databases, .NET, ASP.NET, UML, Web Services, MySQL, Visual Studio, Web Development, Object Oriented Design, C, Requirements Gathering, IIS, HTML, Visio, Business Analysis, Systems Analysis, Programming, MS Project, Software Documentation, Software Design, Project Management, Scrum, IT Strategy, Enterprise Software, T-SQL, Mobile Applications, Linux, C, Subversion, AJAX, SharePoint, SOA, Unix, Web Applications, Cross-functional Team..., Enterprise Mobility, Mobile Application...
Education
The University of British Columbia 1998 — 2003
BSc, Computer Science
University of Victoria 2008 — 2009
MCPM, Project Management
Davis + Henderson September 2010 - Present
Davis & Henderson May 2010 - September 2010
Intact Financial Corporation May 2009 - May 2010
Scotiabank November 2007 - March 2009
EDS Solcorp November 2006 - November 2007
EDS Canada May 2002 - November 2006
CGI 1993 - 2002
Star Data Systems, Inc. 1997 - 2001
Templeton Mangement Limited 1987 - 1992
Skills
Business Analysis, SDLC, Governance, Change Management, Business Process..., Project Portfolio..., Vendor Management, Process Improvement, Requirements Analysis, PMP, Outsourcing, Requirements Gathering, Program Management, Project Delivery, PMO, Strategy, Disaster Recovery, Management, Service Delivery, Integration, Enterprise Software, CRM
Education
Project Management Institute 2004 — 2004
PMP, Project Management Methodologies
Canadian Securities Institute 1989 — 1989
CSC, Candian Securities
University of Guelph 1979 — 1982
BA, English, History, Psychology
Davis + Henderson May 2013 - Present
Davis + Henderson October 2001 - April 2013
Coretec February 2001 - October 2001
Skills
Purchasing, Procurement, Supply Chain, Strategic Sourcing, Vendor Management, Vendor Relations, RFP, Contract Management, Negotiation, Cost Reduction, Contract Negotiation, Supply Chain Management, Inventory Management, Sourcing, Supplier Development, Supplier Negotiation, Materials Management, Forecasting, Logistics, Outsourcing, Business Process..., Cross-functional Team..., Process Improvement
Education
University of Guelph 1991 — 1994
B. Comm, Industry and Finance
University of Manitoba 1989 — 1991
Office of the Superintendent of Financial Institutions May 2007 - Present
Starbucks Coffee Company October 2005 - May 2007
Davis + Henderson May 2006 - September 2006
Davis + Henderson May 2004 - September 2005
University of Guelph January 2004 - April 2005
Skills
Employee Relations, Customer Service, Performance Management, Microsoft Office, Recruitment and..., Health & Safety, HR Policies, Human Resources, Employee Benefits, Training
Education
University of Guelph 2003 — 2007
B.Comm, Human Resources Management
Millennium1 Solutions May 2013 - Present
Davis + Henderson July 2009 - May 2013
Resolve Corporation 1998 - 2009
GE 1996 - 1998
IBM Romania 1993 - 1996
Romania Fire Department 1991 - 1993
Skills
Disaster Recovery, Virtualization, Vendor Management, Infrastructure, VMware, Firewalls, vSphere, Cisco Nexus, Active Directory, Networking, ITIL, Visio, Business Analysis, Software Documentation, Enterprise Architecture, Switches, Servers, Requirements Analysis, High Availability, VoIP, NetApp, Business Intelligence, Cisco Technologies, Call Centers, Enterprise Software, VPN
Education
Global Knowledge 2010 — 2010
VMWARE vSphere 4 Fast Track
EMC 2009 — 2009
SAN Technologies and SAN Replication Technlogies
York University - Schulich School of Business 2006 — 2006
Project Management
Universitatea „Politehnica” din București 1986 — 1991
Bachelor, Electronics and Telecommunication
QLogitek October 2013 - Present
Capgemini August 2013 - October 2013
QLogitek May 2013 - August 2013
Livingston International October 2012 - April 2013
Cactus Commerce May 2011 - September 2012
Davis + Henderson September 2010 - March 2011
Microsoft Corporation 2008 - 2010
Shepell.fgi 2008 - 2008
BNP Paribas 2007 - 2007
Avanade 2003 - 2006
Skills
BizTalk, .NET, SOA, Integration, C#, Microsoft SQL Server, Web Services, SDLC, EAI, Web Applications, EDI, SSIS, Windows Azure, WCF, Enterprise Architecture, Visual Studio, ASP.NET, XSLT, Agile Methodologies, XML, Software Development, Solution Architecture, T-SQL, SharePoint, Scrum, LINQ, TFS, UML, Design Patterns, VB.NET, SOAP, IIS, Requirements Analysis, SSRS, SCOM
Education
University of Science and Technology of China 1986 — 1991
BS, information science
Chartwell Retirement Residences September 2013 - Present
Aptify August 2012 - August 2013
Davis + Henderson January 2011 - August 2012
CIBC June 2007 - January 2011
Breakaway Tours May 2006 - May 2007
Perimeter Financial January 2006 - May 2006
ASI Technologies Inc. June 2005 - November 2005
WSI 2004 - 2005
Finlogic 2001 - 2004
Skills
.NET, SharePoint, IIS, SQL, Crystal Reports, LINQ, Visual Studio, XML, Visual studio.NET, •.NET Framework 1.1,..., •SQL Server..., •C#,ASP.NET 4.0,..., •JQuery, HTML, DHTML,..., •XSL,..., •NUnit, Microsoft..., •.NET Distributed..., •Cloud computing,..., •Crystal Reports,..., Visual studio .NET..., Visual Source Safe,..., ITIL, Change..., SSIS, SSAS, SSRS, TOGAF Architecture, Sharepoint 2007 ( MOSS ), Microsoft Dynamics, Business Analysis, Microsoft CRM, Software Project..., C#, CRM, WCF, Enterprise Software, Agile Methodologies, Software Development, Requirements Analysis, SDLC, Microsoft SQL Server
Education
Visvesvaraya Technological University 1997 — 2001
Masters, Computer application
University of Mumbai 1994 — 1997
Bachelor of Commerce (B.Com.)