EDULINX Canada Corporation
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EDULINX Canada Corporation Employees
Purolator Inc. August 2013 - Present
Purolator Inc. November 2010 - August 2013
Wells Fargo Financial January 2005 - June 2010
EDULINX Canada Corporation 2002 - 2004
Skills
Staff Development, Adult Education, Management, Coaching, Needs Analysis, Instructional Design, Leadership Development, Training, Change Management, Employee Training, Program Facilitation, Public Speaking, Salesforce.com, Customer Service, Instructor-led Training, Curriculum Design, E-Learning, Training Delivery, Strategy, Time Management, SharePoint, Leadership, Process Improvement, Sales Operations, Employee Engagement, Workshop Facilitation, Organizational..., SAP, QlikView
Education
Sheridan College 2007 — 2009
Adult Education Certificate, 2009
Langevin Learning Services
Certified Master Trainer
D+H April 2013 - Present
D+H (formerly Resolve Corporation) August 2009 - April 2013
Resolve Corporation August 2007 - August 2009
EDULINX Canada Corporation March 2006 - August 2007
EDULINX Canada Corporation December 2004 - March 2006
EDULINX Canada Corporation April 1998 - December 2004
Skills
Project Implementation, Business Process, Business Strategy, P&L Management, Change Management, Strategic Leadership, Six Sigma, Organizational..., Strategic Planning, Financial Regulation, Process Improvement, Process Engineering, Problem Solving, Quality Management, Quality Systems, Operational Excellence, SOW, MSA, Employee Engagement, Client Relationship..., Account Management, Strategy, Performance Management, Financial Services, Enterprise Software, Service Delivery, Team Leadership, CRM, Analysis, Business Analysis, Personnel Management, Quality System, Lean Manufacturing, Outsourcing, Coaching, Customer Satisfaction, Management Consulting, Leadership, Program Management, Project Management, Operations Management, Management, Customer Experience, Business Process..., Resource Management, Workforce Management, Cross-functional Team..., Risk Management, Continuous Improvement, Training
Education
York University - Schulich School of Business 2010 — 2010
Strategic Management
Bellevue University 2005 — 2007
MA, Leadership Program
Ryerson University 1997 — 2002
Business Management; International Business & Applied Computing
Alere, Inc. 2008 - 2013
Miavita LLC. 2003 - 2008
Wave Systems Corp. 2000 - 2002
EDULINX Canada Corporation 1998 - 2000
Spectra Securities Software Inc. 1996 - 1998
Skills
Java Application..., Web Application Security, DataPower, Java, Weblogic
Education
University of Toronto
Master of Applied Science (M.A.Sc), Systems Engineering
Beihang University
Bachelor of Applied Science (B.A.Sc.), Automatic control
Millennium 1 Solutions 2012 - 2015
Davis + Henderson November 2010 - February 2012
EDULINX Canada Corporation August 2000 - June 2007
Education
Ryerson University 2004 — 2005
Human Resources
York University
BA
D + H July 2008 - Present
Ministry of Health and Long-Term Care June 2006 - May 2008
EDULINX Canada Corporation April 2001 - June 2006
Mastech January 1998 - December 2003
Education
McMaster University 1998 — 2000
Masters, Business Administration
McMaster University 1987 — 1990
BA, Political Science
GlaxoSmthKline January 2011 - Present
Nelnet May 2006 - January 2011
EDULINX Canada Corporation May 2000 - May 2006
CIBC May 1997 - December 1999
CIBC 1995 - 1997
CIBC 1989 - 1995
Skills
Employee Engagement, Organizational Design, Employee Relations, Leadership Development, Restructuring, Divestitures, Re-engineering, Performance Management, Change Management, Employee Benefits, Talent Management, Organizational..., Talent Acquisition, Recruiting, Human Resources, Succession Planning, Mergers, HRIS, Performance Improvement, Coaching
Education
York University 1995 — 1998
BAS, Business
Carleton University 1986 — 1989
BA, English
CIBC October 2013 - Present
CIBC June 2012 - October 2013
CIBC January 2011 - June 2012
CIBC October 2009 - January 2011
CIBC October 2007 - October 2009
CIBC July 2006 - October 2007
EDULINX Canada Corporation May 2002 - November 2005
EDULINX Canada Corporation August 2000 - May 2002
Skills
People Management, Team Leadership, Coaching, Employee Relations, Process Improvement, Customer Service, Compliance, Forecasting, Payroll, Analysis, Management, Leadership, Access, Time Management, Call Centers, Policy, PeopleSoft, HRIS, Business Process, Team Management, Personnel Management, Performance Management, Outsourcing, Employee Engagement, Recruiting, Vendor Management, Change Management, Employee Training, Onboarding, Interviews, HR Policies, Workforce Planning, Business Process..., Team Building, Administration, HR Consulting, Business Analysis, New Hire Orientations, Project Planning
Education
Centre for Outsourcing Research & Education (CORE) 2013 — 2014
Professional Designation, Accredited Outsourcing Practitioner (AOP)
University of Toronto 2011 — 2012
Certification, Business Analysis
George Brown College 2008 — 2010
Certificate, Human Resources Management
Durban Commerce & Computer College 1987 — 2000
Dimploma, Computer Programming
William Osler Health System 2011 - 2014
Toronto Hydro 2009 - 2010
INTRIA Items Inc. 2006 - 2009
EDULINX Canada Corporation 2004 - 2005
UPS Logistics Group Canada Inc. 2000 - 2002
Women's College Hospital 1988 - 1997
Skills
Business Analysis, Project Management, Business Process..., Training, ITIL, Leadership, Change Management, Process Improvement, Requirements Analysis, Team Building, Software Documentation, Workshop Facilitation, SDLC
Education
Queen's University
B.Comm (Honours)
Ryerson University
Certificate in Project Management
Canada Deposit Insurance Corporation October 2013 - Present
Fujitsu Consulting (Canada) Inc. April 2013 - October 2013
Phreesia August 2012 - March 2013
CIBC April 2011 - May 2012
Procom August 2010 - April 2011
IBM Global Services July 2005 - January 2011
EDULINX Canada Corporation December 2003 - July 2005
Skills
Altiris Deployment..., Active Directory, SharePoint, ITIL v3 Foundations..., SOX Compliancy, Windows Server 2003, Blackberry Enterprise..., Telepresence, HP Printers, Desktop Support, Laptops, Thin Client, Tablet PC, Windows 7, SMS, Windows Remote Desktop, Microsoft CRM, Encryption Software, Customer Satisfaction, Change Management, End User Training, Incident Management, Problem Analysis, Lotus Smartsuite, RightFax, PeopleSoft, Oracle Applications, Essbase, Crystal Reports, System Administration, Lotus Notes, Internet Explorer, Firefox, Opera, Safari, Chrome, VPN, Cisco VPN, Android, Xerox Printers, Linux, Computer Hardware, Troubleshooting, Software Installation, KompoZer HTML and CSS..., Windows Server, Technical Support, Windows CE, Customer Service, Customer Support
Education
DeVry Institute of Technology 2002 — 2003
Information Systems - Networking
D+H August 2014 - Present
D+H May 2013 - August 2014
D+H September 2012 - May 2013
D+H January 2011 - September 2012
D + H May 2009 - December 2011
EDULINX Canada Corporation March 2000 - April 2009
Skills
Forecasting, Workforce Management, Process Improvement, Call Center, Leadership, Call Centers, Contact Centers, Team Leadership, Change Management, Troubleshooting, Recruiting, Time Management, Performance Management, Vendor Management, Business Process..., Process Scheduler, Operations Management, Customer Experience, Customer Satisfaction, Business Analysis, Supervision, Customer Service, Training, Coaching, Outsourcing, Service Delivery, Cross-functional Team..., BPO, Team Management, Budgets
Education
The University of Winnipeg
Bachelor of Arts, Sociology/History of Art
Morguard Investments Limited June 2015 - Present
Morguard Investments Limited March 2007 - Present
EDULINX Canada Corporation April 2002 - March 2007
Nortel Networks September 1980 - December 2001
Homelife 1989 - December 1995
Skills
Team Leadership, Vendor Management, Strategic Planning, Communication, Event Management, Team Building, Process Improvement, Teamwork, Management, Negotiation, Recruiting, Real Estate, Budgets, Policy, Human Resources, Program Management, Analysis, Strategy, Business Analysis, Coaching, Telecommunications, Microsoft Office, Forecasting, Leadership, Training, Project Management, Time Management, Performance Management, Customer Service, Contract Negotiation, Employee Relations, Project Planning, Microsoft Excel, Change Management, Operations Management, Sales, Financial Analysis, Customer Satisfaction, Commercial Real Estate, Organizational..., Corporate Real Estate, Outlook, Asset Management, Process Scheduler, Shopping Centers, Landlords, Tenant
Education
Nelson A. Boylen 1973 — 1977
OSSHGD
Sheridan College
Real Estate
GTA Greater Toronto Area, ON 2015 - Present
D+H 2014 - 2015
D+H 2010 - 2014
Resolve Corporation 2008 - 2010
EDULINX Canada Corporation 2002 - 2008
EDULINX Canada Corporation 2001 - 2002
EDULINX Canada Corporation 1998 - 2001
EDULINX Canada Corporation 1997 - 1998
Skills
Workforce Management, Contact Centers, Operations Management, Call Center, Management, Leadership, Team Leadership, Process Improvement, Forecasting, Customer Service, Vendor Management, Customer Experience, Call Centers, Change Management, Project Management, Financial Services, Business Analysis, Team Building, Team Management, IVR, Teamwork, Telecommunications, Capacity Planning, Contact Centre
Education
Centennial College
Call Centre Management Certificate, Call Centre Management
Toronto School of Business
Business Administration Honours Diploma, Business
Ianna Inc. September 2014 - Present
Ontario Ministry of Health and Long-Term Care March 2014 - September 2014
Cancer Care Ontario 2013 - 2014
eHealth Ontario 2012 - 2013
Community Care Information Services 2010 - 2012
Navantis 2009 - 2010
Molten 2007 - 2009
EDULINX Canada Corporation 2005 - 2007
Resolve Corporation 2003 - 2005
Winners Merchants Int. 2001 - 2003
Skills
Project Management, IT Management, Management Consulting, Business Analysis, Professional Services, SDLC, Requirements Analysis, PMP, Vendor Management, Business Process, Business Intelligence, Integration, Change Management, Analysis, Governance, Management, Risk Management, PMO, Program Management, Software Documentation, Testing, Quality Assurance, Outsourcing, ERP, MS Project, Business Process..., Project Delivery, ITIL, Requirements Gathering, SharePoint, CRM, Strategy, Project Planning, Oracle, Databases, Software Development, Microsoft SQL Server, SQL, Telecommunications, Data Center, Data Warehousing, Security, Project Portfolio..., SOA, Enterprise Software, Software Project..., Stakeholder Management, Leadership, IT Strategy, Resource Management
Education
Ulianovsk Technical University 1988 — 1996
Master of Science (M.Sc.), Aircraft Systems and Computers
Ulyanovsk Higher Civil Aviation School 1990 — 1996
Flight Engineer, Air and Space Operations Technology
Nathan Adshead - Freelance html + wordpress developer January 2004 - Present
OgilvyOne April 2007 - May 2007
EDULINX Canada Corporation April 2002 - July 2004
CIBC March 2000 - March 2002
Skills
CSS, Wordpress, jQuery, WordPress, Flash, Web Design, PHP, Front-end, HTML, Adobe Creative Suite, HTML 5, Web Development, Website Development, Adobe Fireworks, XHTML
Education
Sheridan College 2000 — 2001
Interdisciplinary Arts
Aerotek ULC June 2010 - Present
Aerotek Professional Services 2005 - 2008
EDULINX Canada Corporation April 2002 - September 2005
Skills
Applicant Tracking..., Onboarding, Talent Acquisition, Employee Relations, Recruiting, Technical Recruiting, Payroll, HRIS, Contract Recruitment, New Hire Orientations, Human Resources, Training, Performance Management, Leadership, HR Policies
Education
Sheridan College 2002 — 2005
Human Resources Management, Human Resources Management, Labour Relations, Training and Development, Payroll, Recruitment
St. Joes
Interactive Services April 2014 - Present
WSIB September 2010 - March 2014
Interactive Services 2003 - August 2010
Aditya Birla Minacs (BPO) 2008 - 2009
EDULINX Canada Corporation 2005 - 2007
Minacs 1997 - 2004
Minacs Worldwide 1997 - 2004
Precision Valve Canada 1992 - 1995
Skills
Leadership, Project Management, Auditing, Reviews, Performance Management, Contact Centers, Business Development, Consulting, Sales, Continuous Improvement, Workforce Management, Call Center, BPO, Outsourcing, Process Improvement, Business Process..., Customer Experience, Operations Management, Business Transformation, Customer Satisfaction, Cross-functional Team..., Program Management, Executive Management, Change Management, Strategy, Call Centers, Analysis, Forecasting, Business Strategy, Team Leadership, Management, Vendor Management, Business Process, Training, Business Analysis, Management Consulting, Risk Management, Financial Services, Coaching, Team Building, CRM, Governance, Employee Engagement, Strategic Planning
Education
The University of Western Ontario - King's University College 1988 — 1992
Honors BA, Political Science
Ivey Business School at Western University
Loblaw Companies Limited January 2012 - Present
GlaxoSmithKline October 2010 - March 2011
GlaxoSmithKline2009-2010 June 2009 - April 2010
Resolve Corporation (formerly EDULINX Canada Corporation) January 2001 - January 2009
EDULINX Canada Corporation 2001 - 2008
NCR Canada May 1991 - March 2001
Systemedia Group January 2000 - January 2001
NCR Canada Ltd January 1991 - January 2001
Systemedia Group 1999 - 2001
NCR Canada January 1996 - January 1998
Skills
Strategic Financial..., Consolidation, Financial Modeling, Forecasting, Process Improvement
Education
Sheridan College 1988 — 1991
Accounting
Davis + Henderson 2010 - 2011
Davis + Henderson November 2009 - August 2010
Resolve Corporation May 2007 - November 2009
Resolve Corporation May 2007 - November 2009
EDULINX Canada Corporation January 2003 - May 2009
Resolve Corporation January 2003 - May 2007
EDULINX Canada Corporation October 2001 - January 2003
Skills
Business Analysis, Project Management, Business Process, Visio, Change Management, Process Improvement, Quality Assurance, Business Process..., Forecasting, Project Planning, Team Leadership, Analysis, SQL, Requirements Analysis, Data Analysis, MS Project, Process Engineering, Crystal Reports, Operations Management, Software Documentation, ITIL, SDLC, Requirements Gathering, Business Intelligence, Software Project..., Systems Analysis, Integration, Vendor Management, PMO, Business Requirements, Agile Methodologies, Disaster Recovery, PMP, SharePoint, Project Portfolio..., User Acceptance Testing, Resource Management, IT Strategy, Project Delivery
Education
McMaster University 1989 — 1993
Davis + Henderson July 2009 - Present
Resolve Corporation July 2007 - July 2009
EDULINX Canada Corporation October 1996 - June 2007
Education
Imperial College London 1984 — 1985
Master's degree, Computer Science
D & H Corporation July 2011 - Present
Resolve Corporation April 2008 - June 2010
EDULINX Canada Corporation October 2003 - March 2008
Skills
JavaScript, C#, TFS, Unix, Database Design, Web Services, Microsoft SQL Server, Software Development, Business Analysis, Visual Studio, Java, Java Enterprise Edition, Web Development, Linux, .NET
Education
The University of Tokushima
Master, Electrical Engineering
OLG December 2012 - Present
OLG June 2012 - December 2012
RBC Dexia March 2010 - November 2011
CPP Investment Board December 2009 - March 2010
Milestone Solutions Corporation December 1994 - January 2010
Ontario Lottery and Gaming Corporation June 2005 - December 2008
Manulife Financial April 2003 - May 2005
EDULINX Canada Corporation March 2002 - December 2002
Etrade Financial May 2000 - May 2001
Home Hardware May 1998 - February 2000
Skills
Quality Assurance, Test Management, User Acceptance Testing, Test Strategy, Testing, Requirements Gathering, Quality Center, Performance Testing, Test Automation, Business Analysis, Test Planning, Requirements Analysis, Project Management, Regression Testing, Test Cases, SDLC, System Testing, Software Quality..., QTP, ITIL, Agile Testing, Integration Testing, Leadership, Software Project..., Automation
Education
McMaster University
Social Sciences
Gilead Sciences February 2015 - September 2015
Aviva Canada Inc 2006 - November 2014
EDULINX Canada Corporation February 2006 - April 2006
IBM Canada October 2000 - October 2005
OnX Incorporated February 2000 - October 2000
Skills
SDLC, DB2, Requirements Gathering, ITIL, Requirements Analysis, Systems Analysis, Integration, SOA, User Acceptance Testing, Data Warehousing, System Testing, Unix, Testing, Enterprise Architecture, Software Project..., Quality Center, Disaster Recovery, SQL, Databases, Solution Architecture, Business Requirements, Visio, Test Planning, IT Strategy, Agile Methodologies, WebSphere, Java, Python, C, C++, Git, Scala, Performance Testing, Test Automation, Firebug, Friddler
Education
Beijing Jiaotong University 1993 — 1996
Master's Degree
Beijing Jiaotong University
Bachelor's Degree
de Souza Institute May 2015 - Present
Self-Employed Web Designer & Developer January 1999 - Present
Mackenzie Investments July 2014 - May 2015
Blue Ant Media May 2014 - June 2014
Power to Change Ministries June 2006 - July 2011
EDULINX Canada Corporation August 2004 - July 2005
Skills
Social Networking, Blogging, Social Media Marketing, Content Management, Social Media, Philosophy, Wordpress, Google Analytics, Web Analytics, Editing, Online Advertising, SEO, Theology, Web Content, Facebook, Copy Editing, Adobe Creative Suite, Creative Writing, Content Strategy
Education
University of Toronto - Wycliffe College 2012 — 2015
Master of Theology, Theology and Religious Vocations, 3.7
Tyndale University College & Seminary 2005 — 2007
Master of Theoligical Studies, Christian Foundations, 3.7
University of Guelph 1999 — 2003
Bachelor of Arts, Information Systems & Human Behavior
D+H Limited Partnership December 2011 - Present
Global Knowledge Training September 2010 - September 2011
DCGilhooly Consulting September 2008 - October 2010
Resolve Corporation May 2007 - June 2008
EDULINX Canada Corporation 2000 - 2007
Skills
Account Management, Change Management, Strategic Planning, Risk Management, Financial Analysis, Business Analysis, Professional Services, Leadership, Outsourcing, Analysis, Cross-functional Team..., Team Building, Coaching, Budgets, CRM, Performance Management, Project Planning, Marketing Strategy, New Business Development, Strategy, Process Improvement, Operations Management, Management Consulting, Business Development, Management, Team Leadership, Business Strategy, Business Planning, Business Process..., Sales, Vendor Management, Forecasting, B2B, Sales Management, Program Management, Business Intelligence, Project Management, Team Management, Start-ups, Solution Selling, Training, Strategic Partnerships, Salesforce.com, Executive Management, Sales Process, Sales Operations, Customer Retention, Customer Experience, Call Centers
Education
University of Manitoba 1984 — 1988
B.Comm, Finance and Marketing
Scholarship America 2015 - Present
USA Funds October 2008 - December 2014
Sallie Mae, Inc. July 1990 - May 2008
EDULINX Canada Corporation 1999 - 2001
USA Group 1990 - 2000
Skills
Cross-functional Team..., Business Development, Strategic Planning, Team Building, Program Management, Business Strategy, Process Improvement, Leadership, Leadership Development, Nonprofits, Change Management, CRM, Risk Management, Financial Analysis, Marketing, Financial Services, Public Speaking, Call Centers, Policy, Sales Management, Account Management, Strategy, Sales, Team Leadership, Business Analysis, Event Planning, Project Management, Coaching, Customer Service, Training, Community Outreach, Marketing Strategy, New Business Development, Management, Staff Development, Public Relations, Budgets, Program Development, Fundraising, Organizational..., Relationship Management, Loans, Finance, Performance Management, Recruiting
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1980 — 1982
MBA
Rensselaer Polytechnic Institute 1972 — 1976
BS, Management
Economical Insurance March 2015 - Present
Desjardins General Insurance Group October 2010 - March 2015
Desjardins General Insurance Group June 2007 - October 2010
Desjardins General Insurance Group January 2004 - October 2006
EDULINX Canada Corporation 2002 - 2004
Jaypee Group(India) September 1999 - March 2002
Skills
Insurance, Customer Relations, Team Building, Strategic Planning, Team Management, Negotiation, Customer Service, Process Improvement, Risk Management, Leadership, Business Strategy, Business Development, Customer Satisfaction, Project Management, Claim, General Insurance, Management, Analysis, Operations Management, Vendor Management
Education
Bangalore University 1991 — 1995
Bachelor Of Engineering, Electronics
kashmir 1990 — 1991
Secondary School, High School/Secondary Diplomas and Certificates
wood lands
Middle school
RESCo Energy Inc July 2005 - Present
EDULINX Canada Corporation May 2003 - February 2008
IPIX January 1999 - January 2003
Frito Lay 1996 - 1999
Skills
Photovoltaics, Strategic Planning, Renewable Energy, Team Building, Solar Energy, Vendor Management, Change Management, Business Strategy, Microsoft Office, Team Leadership, Energy Efficiency, Analysis, Project Planning, Construction, Energy, Project Management, Contract Management, Alternative Energy, Contract Negotiation, Energy Management, Strategy
Education
University of Ottawa 1995 — 1999
B. Comm, Marketing
dbc SMARTsoftware inc. November 2010 - Present
Macquarie Group March 2010 - November 2010
Arvato Digital Services October 2009 - April 2010
Camis Inc. July 2007 - November 2008
Edulinx Canada Corporation 2001 - 2006
Skills
Call Center, Workforce Management, Contact Centers, Process Improvement, Vendor Management, Customer Service, Team Management, Team Leadership, Operations Management, Team Building, Customer Experience, Business Analysis, Performance Management, Change Management, Customer Satisfaction, Coaching, Outsourcing, Project Management, Employee Relations, Business Process..., Call Centers, Leadership
Education
Laurentian University/Université Laurentienne 1994 — 1998
BA, Mathematics and Modern Languages
Bank of MontrealCurrently 2011 - Present
Wells Fargo Financial Corporation Canada November 2005 - March 2011
Wells Fargo Financial Corporation Canada December 2004 - November 2005
EDULINX Canada Corporation July 2002 - May 2004
EDULINX Canada Corporation October 2001 - July 2002
Skills
Management, Process Improvement, Leadership, Risk Management, Financial Analysis, Analysis, Business Analysis, Change Management, Banking, Time Management, Predictive Dialers, Strategic Planning, Call Centers, Customer Service, Call Center
Education
Aspect 2012 — 2012
Aspect UIP Inbound Management; Aspect ALM Outbound Management
Memorial University of Newfoundland 1991 — 1996
B.A., Sociology, Philosophy, Criminology
Seneca College of Applied Arts and Technology
People Management; Call Centre Management certificate courses
Whirlpool Canada April 2009 - October 2011
Whirlpool Corporation September 2007 - March 2009
EDULINX Canada Corporation January 2000 - June 2004
CIBC 1998 - 2000
Skills
Appliances, Cross-functional Team..., Consumer Products, Change Management, Forecasting, Sales Operations, Process Improvement, Team Building, Team Leadership, Business Process..., Management, Call Centers, Customer Satisfaction, Supply Chain Management, Strategic Planning, Coaching, Leadership, Performance Management
Education
Centennial College 2003 — 2004
Management Certificate, Centennial College Call Centre Management Program
Seneca College of Applied Arts and Technology 1993 — 1994
Diploma, Office Management
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies 1989 — 1992
BA, French
RBC December 2011 - Present
Ontario Lottery and Gaming Corporation November 2010 - September 2012
ING Direct March 2005 - November 2010
Moneris Solutions October 2003 - February 2005
EDULINX Canada Corporation December 1993 - October 2003
Skills
Call Center, Workforce Management, Customer Experience, Process Improvement, Business Analysis, Retail Banking, Vendor Management, Capacity Planning, Performance Management, Leadership, Customer Satisfaction, Contact Centers, Banking, Call Centers, Training, Coaching, Management, Credit, Customer Service, Risk Management, Software Implementation, Time Management, Team Leadership, Financial Services, Relationship Management, Customer Retention, Business Process..., Change Management
Education
Queen's University
BA, Psychology
American University of Paris 1989 — 1990
International Relations
McMaster University October 2010 - Present
International Avaya Users Group April 2010 - October 2010
McMaster University March 2005 - October 2010
International Nortel Networks Users Association 2000 - October 2010
EDULINX Canada Corporation February 2000 - 2005
Skills
Budgeting, Vendor Management, Customer Service, Problem Solving, Telecommunications, Team Leadership, Budgets, Management, IT Strategy, Leadership, Project Management, Security, Business Process..., Process Improvement, Analysis, Business Analysis, Troubleshooting, Project Planning, Business Strategy, Call Centers, Change Management, Software Documentation, Unified Communications, Strategic Planning, Program Management, Strategy, Operations Management, Product Management, Networking, Cross-functional Team..., Team Building, IT Management, ITIL, Integration, Avaya, Technical Support, Wireless, Business Process, Visio, VoIP, Cloud Computing, System Administration, Disaster Recovery, IT Service Management, PMP, Outsourcing, Cisco Technologies, Information Technology, Resource Management, Service Delivery
Education
Ryerson University 1985 — 1993
BA
Cost Effective Solutions January 1996 - Present
CIBC December 1973 - October 1996
EDULINX Canada Corporation 1995 - 1996
Skills
Student Financial Aid, Leading Organizational..., Government Proposals, Credit Risk, Business Intelligence, Business Requirements, Business Analysis, Program Management, Business Transformation, Business Process, Analytics, Management Consulting, Governance, Business Process..., Change Management, Strategic Planning, Process Improvement, IT Strategy, Management, Leadership
Education
Brock University 1973 — 1974
Mathematics
BMO December 2011 - Present
TD Bank Group November 2010 - December 2011
Resolve Corporation May 2007 - January 2009
EDULINX Canada Corporation 1997 - 2009
Habib Bank Limited 1978 - 1997
Skills
Banking, Call Centers, Customer Service, Coaching, Loans, Portfolio Management, Finance, Time Management, Process Improvement, Business Analysis, Team Leadership
Education
Canadian Securities Institute
CSC, Financial Securities like Stocks, Bonds
American Institute of Banking, New York 1993 — 1993
Professional Banking Ceritifitae, Banking
Karachi University 1986 — 1988
L.LB, LAW
Institute of Bankers
Banking Diploma, Banking
Karachi University 1972 — 1977
M.Sc, Statistics
Nymity May 2015 - Present
Target April 2013 - April 2015
Davis + Henderson 2008 - 2013
Resolve Corporation 2005 - 2008
EDULINX Canada Corporation 2003 - 2005
Skills
Privacy Compliance, Security Compliance, Information Security..., Privacy Regulations, Data Privacy, Privacy Policies, Governance, Risk Management, CIPP, Compliance PCI, Compliance, PIPEDA, Privacy Act, Process Improvement, Vendor Management, Requirements Analysis, Change Management, Business Analysis, Program Management, Auditing, Leadership, Business Process..., Financial Risk, Risk Assessment
Education
Ryerson University
B.Comm, Accounting and Finance
Central 1 Credit Union January 2011 - Present
Symcor 2008 - 2011
Symcor 2007 - 2008
EDULINX Canada Corporation 2003 - 2007
Skills
Documentation, Process Improvement, Technical Writing, Software Documentation, Organization, Business Analysis, SharePoint, Visio, Change Management, ITIL, Analysis, Business Process..., Management, Requirements Analysis, Process Engineering, CRM, Vendor Management, Databases, Governance, Project Management, Leadership, Business Intelligence, IT Management, Call Centers, Access, System Administration, Quality Assurance, Customer Satisfaction, Policy, User Acceptance Testing, Troubleshooting, Security, Interviews, Program Management, Testing, Cross-functional Team..., Risk Management, Project Planning, Data Analysis, Software Project..., Integration, SDLC, Business Process, MS Project, Technical Documentation, Requirements Gathering, Team Leadership, Editing, Training, Internal Communications
Education
University of Toronto 2015 — 2015
Ceritifate, Communication for Professionals, Communication and Media Studies, A
Humber College 2006 — 2006
Certificate, Technical Writing
University of Waterloo 1995 — 1998
Masters, Language and Professional Writing
University of Guelph 1991 — 1994
Bachelor, English
Wells Fargo Bank N.A. - Canadian Branch 2011 - Present
Wells Fargo Financial 2005 - 2007
EDULINX Canada Corporation 2001 - 2004
Manpower 1997 - 2001
Skills
Talent Management, Leadership, Program Management, Recruiting, Time Management, Human Resources, Change Management, Strategic Planning, Consulting, Business Process, Performance Management, Coaching
Education
Humber College
Dealertrack Technologies 2012 - Present
Davis + Henderson (formerly Resolve Corp.) 2009 - 2011
Resolve Corporation (formerly EDULINX Canada Corp.) 2007 - 2009
EDULINX Canada Corporation 2000 - 2007
Sigma Systems April 2000 - September 2000
Accord Communications November 1999 - April 2000
Systems Xcellence August 1999 - November 1999
CIBC World Markets - Global Technology Division May 1998 - May 1999
The Loalty Group - Air Miles April 1996 - April 1998
Canadian Pacific Railway May 1991 - April 1996
Skills
Data Modeling, Java, UML, SDLC, SQL, Requirements Analysis, .NET, Software Project..., Microsoft SQL Server, Project Management, Systems Analysis, Requirements Gathering, Software Development, Enterprise Architecture, Vendor Management, Web Development, Databases, Business Analysis, ITIL, Visio, Business Requirements, Business Intelligence, Integration, Java Enterprise Edition, PMO, Agile Methodologies, Architecture, Architectures
Education
Ryerson University
Technology, Applied Computer Science
CBRE October 2012 - Present
Automatic Data Processing October 2005 - October 2012
Automatic Data Processing October 2005 - July 2006
Creative Personnel June 2004 - October 2005
Hudson's Bay Company June 1998 - December 2004
EDULINX Canada Corporation October 2003 - April 2004
Skills
Customer Service, Facilities Management, Team Building, Microsoft Excel, Time Management, Outlook, Teamwork, Training, Project Planning, Leadership, Recruiting, Finance, Software Documentation, Invoicing, Office Management, Microsoft Office, Negotiation, Operations Management, Customer Satisfaction, Strategic Planning, Security, Hiring, Access, Vendor Management, Budgets, Program Management, Contract Negotiation
Education
Ryerson University 2007 — 2009
N/A, Facilities Planning and Management
Academy of Design 1998 — 2000
Associate's degree, Fashion/Apparel Design
ADP CANADA July 2008 - November 2009
Exposoft Solutions January 2007 - April 2008
COMPUCOM (FORMERLY GE ITS SOLUTIONS) January 2003 - September 2006
EDULINX Canada Corporation January 2001 - January 2002
Education
SHERIDAN COLLEGE - Brampton
Computer, Systems/Computer Programming; General Arts and Science
Sheridan College
RBC March 2013 - Present
RBC Financial Group September 2008 - March 2013
RBC Financial Group June 2007 - September 2008
EDULINX Canada Corporation September 2004 - December 2007
Leon's Furniture Ltd September 1999 - September 2007
Leon's Furniture Home Office September 1999 - September 2007
Leon's Furniture September 1999 - September 2007
Leon's Furniture August 1999 - September 2007
Skills
Recruiting, Coaching, Conflict Resolution, Customer Service, Leadership, Microsoft Office, Account Management, Teamwork, Peopleclick, Kronos Timekeeping, Collaboration, Supervisory Experience, Discrepancy Resolution, Interviews, Change Management, Technical Recruiting, Payroll, Management, Applicant Tracking..., Call Centers, Team Leadership, Time Management, Training, Sales, Finance, Banking, Employee Engagement
Education
Sheridan College 2002 — 2003
Collège Boréal 1999 — 2001
Massothérapie
Collège Notre-Dame 1994 — 1999
Diplôme des Écoles Secondaire Catholique, High School/Secondary Diplomas and Certificates
Bank of Montreal February 2012 - Present
First Canadian Title February 2010 - June 2011
IKO Industries July 2008 - February 2010
Citi 2005 - 2008
ClientLogic 2004 - 2005
EDULINX Canada Corporation 2001 - 2004
Canadian Tire 1995 - 2001
Education
The University of London Institute in Paris, U. of London 1990 — 1991
Final courses for degree at McMaster
McMaster University 1986 — 1990
Honurs BA, HIstory and French
Universidad de Salamanca
Diploma Basico, Spanish language and business
Credit Institute of Canada
Designation, Certified Credit Professional