Hanover Insurance
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Headquarters: Worcester, Massachusetts, United States CEO: John C. Roche (4 Nov 2017–) Number of employees: 4,600 (2017) Founded: 1852 Subsidiaries: First Allmerica Financial Life Insurance Company,
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Hanover Insurance Employees
Liberty Mutual Insurance April 2013 - Present
Homesite Insurance March 2012 - April 2013
Great American Insurance December 2010 - April 2012
Hanover Insurance 2008 - 2010
ABeam Consulting June 2007 - June 2008
Liberty Mutual May 2005 - August 2007
Electric Insurance Company 1997 - 2005
Contract Solutions 1996 - 1997
Oxford International 1994 - 1996
Skills
Process Improvement, Employee Management, Project Management, Program Management, Management, Leadership, Vendor Management, Insurance, Cross-functional Team..., Business Analysis, Property & Casualty..., Analysis, Claim, Commercial Insurance, General Insurance, Call Centers, Liability, Training, Claims Management, Visio, Casualty Insurance, Business Process..., Requirements Gathering, Workers Compensation, Customer Service, Requirements Analysis, Team Building, Agile Methodologies, Coaching, Change Management, Consulting, Problem Solving, Strategic Planning, Legal Liability, Business Requirements, Umbrella Insurance, SharePoint, Performance Management, Financial Services, Operations Management, Data Analysis, Customer Satisfaction, Analytics, Microsoft Office, Six Sigma, Strategy, Customer Retention, Business Strategy, Employee Training, Project Planning
Education
Daniel Webster College 2006 — 2010
MBA, Business Administration
University of Massachusetts at Lowell 1987 — 1994
Bachelors of Science, Business Management
Dracut High School 1979 — 1983
High School Diploma, College Prep
Northern Essex Community College
DST Systems, Inc. - Retirement Solutions Division March 2013 - Present
Hanover Insurance August 2010 - March 2012
Fidelity Investments July 2008 - February 2009
Fidelity Investments 2005 - 2008
Fidelity Investments 2003 - 2005
Fidelity Investments 2000 - 2003
New York Life 1998 - 2000
Skills
Project Implementation, Client Services, Program Management, Business Process..., Business Strategy, Change Management, Project Portfolio..., Project Management, Management, IT Project & Program..., Business Process, PMO, Financial Services, Leadership, Business Transformation, Six Sigma, CRM, Vendor Management, Strategic Planning, SDLC, Process Improvement, Business Analysis, Cross-functional Team...
Education
Bentley University
Marketing, Management, Economics, Finance
PricewaterhouseCoopers LLP July 1996 - Present
Digital Equipment Corporation April 1995 - August 1996
Hanover Insurance March 1994 - March 1995
Skills
Due Diligence, Carve-outs, Internal Controls, US GAAP, Accounting, Financial Reporting, Tax, Auditing, Corporate Finance, Financial Analysis
Education
Boston University Questrom School of Business 1990 — 1991
MBA, Accounting
Harvard University 1986 — 1990
AB, Economics
"AltaPro" Alta Professional Insurance Services, LLC September 2014 - Present
AmWINS Brokerage of Michigan December 2012 - August 2014
Gemini Risk Partners - Owned by JB Oswald and Company January 2012 - December 2012
Hanover Insurance September 2007 - June 2011
Professionals Direct Insurance Services, Inc. May 1997 - September 2007
Skills
Risk Management, Underwriting, General Insurance, Legal Liability, Liability, D&O, Casualty, Brokers, Strategy, Claims Management, Insurance Brokerage, Commercial Lines, Professional Liability, Directors & Officers..., Employment Practices..., Reinsurance, Umbrella Insurance
Education
Davenport University
BS, Sales and Marketing
Jenison High School
Selective Insurance April 2015 - Present
Zenith Education Group April 2011 - Present
Preferred Mutual June 2012 - 2014
H&R Block October 2011 - April 2012
Allstate October 2004 - December 2010
Penn National Insurance January 1995 - October 2004
Ohio Casualty Group March 1993 - January 1995
Hanover Insurance March 1986 - March 1993
Skills
Product Marketing, Sales Management, Online Training, Team Leadership, Education and Training, Brand Management, Marketing Strategy, Management Consulting, Adult Education, Training, Strategy, Sales, Negotiation, E-Learning, Marketing Management, Leadership, Marketing, Business Development, CRM, Program Management, Management, Business Planning, Sales Operations, Strategic Planning, Leadership Development, Forecasting, Product Management, Business Strategy, Insurance, Event Planning, Event Management, Child Welfare
Education
Southern California University for Professional Studies 2003 — 2005
Doctorate Business Administration, International Marketing/General Management Magna Cum Laude, 3.96 GPA
Monmouth University 1990 — 1996
MBA
Montclair State University 1983 — 1985
BA, Economics
Brookdale Community College 1981 — 1983
AA, Business Administration
Great American Insurance September 2013 - Present
Great American Insurance 2011 - September 2013
Great American Insurance 2002 - 2011
Reliance National Insurance 1996 - 2002
Hanover Insurance 1989 - 1996
Skills
Claim, Liability, Insurance, Casualty, Property & Casualty..., Legal Liability, Claims Management, Professional Liability, Commercial Lines, Commercial Insurance, General Insurance, Reinsurance, Casualty Insurance, Excess, Litigation Management
Education
Fairleigh Dickinson University 1978 — 1982
BS, Business Management
Hanover Insurance July 2009 - Present
From the Heart January 2008 - Present
Lutheran Social Services of New England May 2000 - August 2006
Fallon Community Health Plan July 1997 - April 2000
Skills
Training, Management, Coaching, encourager, Communication, Coordination, Organization, Office Management, Love to Learn, Mentoring, Teaching, Listening to customers, Consulting, Nonprofits, Writing, women's ministry, Community Outreach
Education
Assumption College
International School of Brussels 1969 — 1971
HS Diploma
Google November 2014 - Present
Google November 2010 - Present
Google August 2008 - November 2010
Hanover Insurance June 2007 - August 2007
Bowditch & Dewey, LLP June 2006 - August 2006
Talman, Johnson, & Wall Insurance Agency June 2000 - August 2005
Skills
Microsoft Office, Excel, Multitasker, Hyperion Planning, Essbase, Google Docs, Analytics, Critical Thinking, Financial Modeling, Cash Flow Forecasting, Forecasting, Microsoft Excel, Budgets, Access, Investments, Corporate Finance, Finance, Strategic Financial..., Management, Mergers & Acquisitions, Analysis, Financial Forecasting, Financial Analysis, Banking, Fixed Income, Training, Portfolio Management, Cash Management, Competitive Analysis
Education
Boston College 2004 — 2008
GPA 3.92 BA, Mathematics
USAA March 2013 - Present
The Hanover Insurance Group February 2012 - March 2013
The Hanover Insurance Group June 2010 - February 2012
Hanover Insurance July 2007 - January 2009
Kemper Auto and Home January 2006 - July 2007
Skills
Management, Commercial Insurance, General Insurance, Actuarial Science, Pricing, Commercial Lines, Risk Management, Business Analysis, SAS, Analytics, Financial Analysis, Analysis, Competitive Analysis, Market Research, Property & Casualty..., Insurance, Underwriting, Process Improvement, Liability, Casualty Insurance
Education
University of Michigan 2000 — 2005
BBA, Finance & Economics
Boston University
Master’s Degree, Insurance Management
The Hanover Insurance Group 2012 - Present
The Hanover Insurance Group 2008 - 2011
The Hanover Insurance Group 2005 - 2008
Hanover Insurance 2001 - 2005
The Hanover Insurance Group January 1998 - January 2001
The Hanover Insurance Group 1995 - 1998
The Hanover Insurance Group January 1990 - January 1995
Skills
Leadership, International..., Program Management, Relationship Management, Project Portfolio..., PMP, PMO, Property & Casualty..., Lloyds, Strategic Planning, Cross-functional Team..., Coaching & Mentoring, Process Improvement, Outsourcing, Budget Management, Team Building, Enterprise Software, SDLC
Education
Brandeis University 2007 — 2011
M.S, Information Technology
Assumption College
B.A, Business Administration and Management
LPL Financial June 2015 - Present
ISACA June 2014 - Present
BJ's Wholesale Club December 2011 - June 2015
ISACA 2013 - 2014
ISACA 2013 - 2014
Hanover Insurance July 2008 - January 2012
KPMG Advisory 2007 - 2008
Boston Scientific 2006 - 2007
Protiviti May 2006 - November 2006
IBM 2002 - 2006
Skills
Sarbanes-Oxley Act, Enterprise Risk..., SAP, Visio, Change Management, Information Technology, SAS70, SDLC, Access, IT Audit, CISA, Sarbanes-Oxley, Auditing, Internal Controls, Business Process..., Risk Management, Internal Audit
Education
Bentley University 1997 — 2001
Bachelors Degree, Accounting Information Systems
Fidelity Investments October 2005 - Present
SunGard Data Systems, Inc. 2003 - 2005
Hanover Insurance January 2000 - October 2002
The Hanover Insurance Group 1998 - 2000
Education
Assumption College 2002 — 2006
MBA, Management
The George Washington University - School of Business 2000 — 2002
2002, Master Certificate Project Management
Assumption College 1993 — 1997
UMass Memorial Medical Center August 2013 - Present
UMass Memorial Medical Center January 2011 - July 2013
Marcus & Millichap / Millstone Realty Group April 2007 - January 2011
Hanover Insurance January 2003 - April 2007
The Hanover Insurance Group June 2000 - January 2003
The Hanover Insurance Group March 1998 - June 2000
Skills
Financial Analysis, Insurance, Financial Reporting, Forecasting, Access, Process Improvement, Accounting, Budgets, Analysis, Risk Management, PeopleSoft, Financial Modeling, Auditing, Data Analysis, Strategic Planning, Strategic Financial..., Corporate Finance, Management, Leadership, Finance, Budgeting, Healthcare, Analytics
Education
Assumption College 2000 — 2003
Master of Business Administration (M.B.A.), Business/Commerce, General
Worcester State College 1988 — 1992
Bachelor of Science in Business Administration (B.S.B.A.), Accounting and Finance
Blessed Sacrament Parish October 2011 - Present
Pekin Insurance March 1990 - Present
St. Jude Runners Association January 1990 - Present
Hanover Insurance 1985 - 1990
Skills
Insurance, Property & Casualty..., Underwriting, Commercial Insurance, Casualty, Umbrella Insurance, Workers Compensation, Commercial Lines, Legal Liability, Claims Management, General Insurance, Liability, D&O, Life Insurance, Claim
Education
Ferris State University 1980 — 1985
B.S. Business Administration, Management, Economics
Saline High School 1976 — 1980
Custard Insurance Adjusters, Inc. October 2012 - Present
Independent Adjusters, Inc. December 1989 - November 2012
Hanover Insurance 1985 - 1989
AIG 1979 - 1985
Travelers 1974 - 1979
Skills
Property & Casualty..., Claim, Liability, Commercial Insurance, Insurance, Casualty, Commercial Lines, Legal Liability, Claims Management, Professional Liability, General Insurance, Subrogation, Workers Compensation, Excess, Insurance Law, Inland Marine, Reinsurance, Claim Investigation, Underwriting, Adjustments, Liability Analysis, Health Insurance, Litigation, Leadership, Litigation Management, Umbrella Insurance, Property Damage, Disability Insurance, Homeowners, Property Claims, Life Insurance, Property, Claims Handling, D&O, Employment Practices..., Brokers, Fraud, Term Life Insurance, Fixed Annuities, Product Liability, Accident, Claims Resolution, Casualty Insurance
Education
Mercer University 1979 — 1981
Elon University 1970 — 1974
BA, Business
Tufts University May 2011 - Present
Citizens Bank October 2009 - May 2011
Klejna Associates, Inc. March 2009 - May 2011
EMC June 2008 - February 2009
Blue Cross & Blue Shield of RI January 2007 - June 2008
Blue Cross & Blue Shield of RI January 2007 - June 2008
Hanover Insurance March 2005 - November 2006
OneBeacon Insurance October 2001 - March 2005
Avicon 2000 - 2001
John Hancock Life Insurance Company (U.S.A.) 1998 - 2000
Skills
Enterprise Architecture, Software Project..., Integration, Security, Application Development, EAI, Enterprise Software, SDLC, Web Services, Architecture, IT Strategy, Software Development, Strategy, Oracle, Project Management, Testing, Mobile Web Design and..., Databases, Agile Methodologies, Requirements Analysis, Mobile Applications, Management, Cloud Computing, Mobile Devices, Business Intelligence, Information Technology, SaaS, Consulting, Information Security, Business Analysis, Application Architecture, Unix, Data Modeling, IT Management, Solution Architecture, System Architecture, Disaster Recovery, Vendor Management, Requirements Gathering, Scrum, Agile Project Management, Management Consulting, Data Center, Virtualization, Program Management, Business Process, Web Applications, Governance, Systems Analysis, Web Development
Education
Tufts Gordon Institure (TGI) 2011 — 2013
Master's Degree
Bentley University 1983 — 1989
BS
Lesley University
Certificate
Nationwide Insurance May 2015 - Present
Nationwide Insurance December 2014 - May 2015
Harleysville Insurance October 2012 - December 2014
Harleysville Insurance September 2005 - October 2012
Hanover 2004 - 2005
Hanover Insurance 2004 - 2005
Skills
Underwriting, Commercial Lines, Property & Casualty..., General Liability, Casualty
Education
Assumption College 1998 — 2002
BA, Psychology
Retired April 2015 - Present
Fidelity Investments February 2014 - Present
Fidelity Investments 2008 - January 2014
Liberty Mutual 2006 - 2008
Hanover Insurance 2004 - 2005
Aetna 2000 - 2004
Aetna 1982 - 2000
Woods Hole Oceanographic Institution 1993 - 1994
Skills
Talent Acquisition, Talent Management, Recruiting, Management, Human Resources, Sourcing, Employee Relations, Vendor Management, Leadership, Applicant Tracking..., Temporary Placement, Change Management, Employer Branding, Strategy, Employee Benefits, Onboarding, Data Analysis, Hiring, Performance Management, Process Improvement, Interviews, Staffing Analytics, Resource Management, Recruitment Advertising, E-recruitment, SDLC, Internet Recruiting, Technical Recruiting, Deferred Compensation, Succession Planning, Program Management, College Recruiting, Executive Search, Workforce Planning, Employee Engagement, Data Presentation, Full-cycle Recruiting, Creative Sourcing, Diversity Recruitment, Targeted Selection, Visionary Thinking, Managing Processes, Operational Excellence, Strategic Leadership, Strategic Sourcing, Tableau, Microsoft Excel
Education
Central Connecticut State University
BS, Business Administration and Marketing
Trinity College-Hartford
Graduate course, Intercultural/Multicultural and Diversity Studies
The Hanover Insurance Group January 1999 - Present
Hanover 1999 - Present
Hanover Insurance 1984 - 2010
Hanover Insurance 1984 - 2010
Citizens Insurance Company 1982 - 2009
The Hanover Insurance Group March 1982 - April 1990
Skills
SDLC, Quality Center, Requirements Gathering, User Acceptance Testing, Process Improvement, Quality Assurance, Software Quality..., Defect Tracking, DB2, PMP, Business Analysis, Software Project..., Agile Methodologies, Testing, Waterfall, SOA, Business Requirements, Project Management, Visio
Education
Self Study 2005 — 2006
Certificate, PMP
Davenport University 1981 — 1982
Certificate, Cobol Programming
Product Manager August 2010 - Present
Hanover Insurance January 2009 - December 2009
Ohio Casualty / Liberty Mutual 2007 - 2009
Ohio Casualty / Liberty Mutual 1997 - 2007
American Modern Insurance Group 1995 - 1997
Meadowbrook Insurance Group 1991 - 1995
Maryland Casualty Company 1989 - 1991
Maryland Casualty Company 1986 - 1989
Skills
Underwriting, Property & Casualty..., Insurance, Workers Compensation, Casualty, Commercial Lines, Inland Marine, CPCU, Financial Risk, Leadership, Pricing, Team Building, Management, Product Management, Training, Claim, Commercial Insurance, General Insurance, Product Development, Marketing
Education
Boston University Questrom School of Business 2004 — 2006
MBA, Specialty in Insurance Management
Boston University 2003 — 2006
MSIM, iNSURANCE
Transylvania University 1967 — 1971
B.A., Drama and Speech
Symetra September 2014 - Present
Symetra May 2012 - August 2014
Jewish Family Service of Metrowest December 2011 - May 2012
uTest November 2009 - May 2012
Metropolitan Life Insurance Company (Life Insurance and Annuities) 1996 - 2009
Metropolitan Life Insurance Company (formerly New England Financial) 1993 - 1996
Sunbelt Systems Concepts Inc 1992 - 1993
Phoenix Life Insurance Company 1989 - 1992
Hanover Insurance 1988 - 1989
Skills
Analysis, Communication, Visio, Application Maintenance..., Root Cause Analysis, Testing, SQL, DB2, JCL, CICS, COBOL, Annuities, Life Insurance, Vantage-One, Debugging, Application Development, Fixed and Variable..., Multitasker, Time Management, Requirements Gathering, Business Req, Functional..., Unit Testing, Integration Testing, User Acceptance Testing, Seeing The Big Picture, Attention To Detail, Persistence, Mainframe, Quality Assurance, Problem Solving, Waterfall, SDLC, Quality Center, TSO, VSAM, Requirements Analysis, Databases, Business Analysis, Documentation, Systems Analysis, Software Quality..., Access, Maintenance & Repair, MS Project, Software Development
Education
Binghamton University
BA
ikaSystems April 2011 - Present
Evergreen Solar December 2009 - April 2011
Lonza December 2007 - December 2009
Bose Corporation 2007 - 2007
Hanover Insurance 2001 - 2005
Skills
Applicant Tracking..., Microsoft Excel, Interviews, Personnel Management, Employee Benefits, Recruiting, Sourcing, HRIS, Internet Recruiting, Human Resources, New Hire Orientations, Employee Relations
Education
Becker College
marlboro
Liberty Mutual Insurance June 2015 - Present
Liberty Mutual Insurance May 2014 - May 2015
Liberty Mutual Insurance February 2013 - April 2014
Liberty Mutual Insurance October 2011 - February 2013
Educators Insurance Agency (subsidiary of Hanover Insurance) November 2010 - October 2011
Hanover Insurance June 2009 - November 2010
Target May 2008 - August 2008
Skills
Marketing Operations, Analytics, Property & Casualty..., Microsoft Excel, Access, Insurance, Salesforce.com, Strategic Planning, SAS, PowerPoint, Applied Management..., Strategy
Education
Boston University - School of Management
BSBA, Finance, Marketing
Hanover Insurance December 1998 - Present
MetLife March 2005 - August 2008
METLIFE AUTO & HOME March 2005 - August 2008
Hanover Insurance July 2004 - February 2005
The Hanover Insurance Group June 1998 - February 2005
Hanover Insurance June 1998 - July 2004
Liberty Mutual Insurance January 1996 - January 1998
The Hanover Insurance Group January 1992 - January 1995
Skills
Claim, Employee Benefits, Liability, Contract Negotiation, Insurance, Program Management, Subrogation, Casualty, Claim Investigation, Legal Writing, Analysis, Legal Liability, Negotiation, Property & Casualty...
Education
Assumption College
Liberal Arts Program
KEAN COLLEGE OF NEW JERSEY
Commercial Recreation
The Hanover Insurance Group January 2013 - Present
The Hanover Insurance Group June 2012 - January 2013
The Hanover Insurance Group June 2010 - June 2012
Hanover Insurance March 2010 - May 2010
Paychex December 2009 - March 2010
Rape Crisis Center of Central Massachusetts December 2008 - March 2010
Clark University August 2006 - May 2009
National AIDS Trust January 2008 - April 2008
Amnesty International August 2003 - June 2007
Amnesty International August 2004 - June 2006
Education
Clark University 2005 — 2009
B.A., Sociology, Government
Hanover Insurance April 2009 - Present
The Hartford Insurance Group April 2008 - April 2009
The Hartford Insurance Group 2005 - 2008
The Hartford Insurance Group 1999 - 2004
The Hartford Insurance Group 1996 - 1999
The Hartford Insurance Group 1994 - 1996
The Hartford Insurance Group 1991 - 1994
The Hartford Insurance Group 1986 - 1991
St. Mary’s Hospital 1983 - 1986
University of Georgia 1980 - 1983
Skills
Process Improvement, Strategic Planning, Risk Management, Project Management, Property & Casualty..., Underwriting, Risk Assessment, Inland Marine, Program Management, Security, Insurance, Vendor Management, Leadership, Training, Workers Compensation, Liability, Casualty, Legal Liability, Commercial Insurance, Enterprise Risk..., Casualty Insurance
Education
The University of Georgia 1978 — 1980
BS, Environmental Health
Auburn University 1973 — 1975
The Hanover Insurance Group April 2011 - December 2013
The Hanover Insurance Group March 2010 - March 2011
Hanover Insurance June 2006 - March 2010
The Hanover Insurance Group July 2001 - May 2006
Denso International May 1989 - June 2001
Skills
Talent Management, Competency Management, Career Management, Performance Management, Talent Acquisition, Human Resources, Employee Relations, Personnel Management, Recruiting, Leadership Development, Change Management, Strategy, HR Policies, Leadership, Business Process..., Program Management, Employee Benefits, Management, Career Development, Project Management, Operations Management, Strategic HR, Policy, Employee Engagement, Executive Coaching, Deferred Compensation, Workforce Planning, Coaching, Succession Planning, HRIS, HR Consulting, Job Analysis, Process Improvement, Benefits Administration, Onboarding, 360 Feedback, Organizational..., Employee Training
Education
Eastern Michigan University
Bachelor of Science, Industrial Technology
Sullivan Group September 2000 - Present
Sullivan Group March 1999 - September 2000
Hanover Insurance August 1999 - March 2000
Skills
Retail, Insurance
Education
American Institute for Chartered Property Casualty Underwriters 1998 — 2003
CPCU
Assumption College 1994 — 1998
St. John's High School 1990 — 1994
Mystic Aquarium January 2013 - Present
Mystic Aquarium June 2010 - Present
United Natural Foods January 2007 - April 2009
UNFI 2007 - 2009
PDS Technical Services August 2006 - November 2006
Hanover Insurance August 2005 - November 2005
American Legion Ambulance Fund May 2003 - May 2005
Hartford Insurance 1984 - 2003
Hartford Insurance 1984 - 2003
Skills
Business Analysis, SharePoint, Project Management, MS Project, PMO, Project Portfolio..., SDLC, Visio, Vendor Management, Process Improvement, Business Process..., Software Documentation, Requirements Analysis, Management, Program Management, Business Process
Education
Eastern Connecticut State University 1975 — 1977
BA, Econimics
Masters Certificate in Project Management from George Washington University.
Bachelor of Economics, Project Management
Hanover Insurance March 1999 - Present
Travelers December 1996 - March 1999
Aetna October 1977 - December 1996
Skills
Underwriting, Insurance, Call Center, Process Improvement, Operations Management, Customer Service, Business Process..., Lean Six Sigma Black..., General Insurance, Property & Casualty..., Call Centers, Commercial Insurance, Casualty, Claims Management, Claim, Liability, Reinsurance, Health Insurance, Casualty Insurance
Education
Ferris State University 1973 — 1977
BS, Business Administration
Hanover Insurance July 2010 - Present
Travelers 2007 - 2010
Travelers 2004 - 2007
Pegasus Satellite Television 2001 - 2004
Skills
Commercial Insurance, Underwriting, Insurance, Property & Casualty..., Financial Analysis, Commercial Lines, Legal Liability, Finance, Strategic Financial..., Casualty, General Insurance, Liability, Claim, Risk Management, Financial Modeling, Inland Marine, Professional Liability, Casualty Insurance, Financial Planning, Workers Compensation
Education
Nichols College 1993 — 1995
Master of Business Administration (M.B.A.), Finance, General, 3.7
Bryant University 1986 — 1990
Bachelor of Business Administration (BBA), Finance, General
Maritime Program Group December 2012 - Present
Wheelhouse Associates September 2006 - Present
Hanover Insurance October 2009 - December 2012
Marine MGA, Inc April 1993 - September 2009
Northbrook Insurance September 1992 - April 1993
AIG April 1990 - August 1992
AIG January 1987 - April 1990
New Hampshire Insurance Co 1983 - January 1987
Skills
Marinas, Underwriting, Insurance, Liability, Business Strategy, Marketing Strategy, Market Analysis, Product Marketing, Product Development, Product Management, Watercraft, Recreational Marine, Maritime, Yachting, Marine Insurance, Brokers, Boat, Inland Marine, Commercial Lines, Casualty, Commercial Insurance, Claim, Boating, Property & Casualty..., Marketing, Workers Compensation, Subrogation, Claim Investigation, General Insurance, Excess, Team Building, New Business Development, Legal Liability, Health Insurance, Claims Management, Umbrella Insurance, Liability Analysis, Casualty Insurance, Business Development, Accident, Reinsurance, Claims Handling, Property Damage, D&O, Professional Liability, Insurance Law, Life Insurance, Construction Insurance, Litigation Management, Risk Management
Education
Babson College
B.S, Business Administration; Finance & Mathematics
Insurance Institute of America 1983 — 2000
AMIM, AIM, AINS, Insurance
Farragut High School, Farragut, TN
College Prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
George Washington High School, Charleston, WV
Zurich North America July 2010 - Present
Allstate July 1998 - July 2010
Society of Insurance Research (SIR) January 2009 - December 2009
Kemper Insurance Companies September 1988 - July 1998
Hanover Insurance 1984 - 1987
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Commercial Insurance, Casualty, Claim, Liability, Process Improvement, Product Management, Community Outreach, Product Development, Compliance, Reinsurance, Workers Compensation, Risk Management, Commercial Lines, Actuarial Science, Analysis, Financial Services, CPCU, Enterprise Risk..., Ministry Development, Public Speaking, Mission Work, Volunteer Management, Volunteer Recruiting, Ministry Leadership, Volunteering, Casualty Insurance
Education
Eastern Illinois University 1979 — 1983
BA, Economics
HDI-Gerling America Insurance Company November 2012 - Present
W.R. Berkley Corp. / Clermont Specialty Managers, Ltd. March 2010 - February 2012
Hanover Insurance June 2006 - August 2009
St. Paul Travelers Insurance May 2001 - June 2006
XL Specialty Insurance Company (fna Intercargo Insurance Company) November 1997 - December 2000
Zurich North America 1986 - 1997
Skills
Commercial Insurance, Underwriting, Risk Management, Creative Problem Solving, Business Analysis, Project Management, Product Development, New Business Development, Commercial Packages, Inland Marine, Licensed Property &..., Financial Statement..., Developing Spreadsheet...
Education
Indiana University Bloomington
Master of Business Administration (M.B.A.)
Eastern Illinois University
BS, Business Administration, Finance
UC San Diego August 2011 - Present
University of New Mexico November 2008 - June 2011
Crate & Barrel November 2002 - November 2005
Hanover Insurance 1995 - 2000
Skills
Molecular Biology, Genetics, Research
Education
University of California, San Diego 2011 — 2016
Biology
The University of New Mexico 2008 — 2011
B.S., Biology
Colorado State University
Retired and enjoying Life. November 2014 - Present
The UIS Group, Inc. June 2015 - August 2015
Admiral Insurance Company (WR Berkley Group Affiliate) September 2010 - November 2014
Admiral Insurance Company March 2006 - August 2010
Admiral Insurance Company May 2003 - March 2006
General Star Management Co. ( a General Re Subsidiary) 1989 - 2003
Constitution State Insurance Company (a Travelers Subsidiary) *purchased by General Star Management February 1987 - December 1988
Hanover Insurance April 1984 - February 1987
United States Fidelity and Guaranty Insurance Co April 1981 - April 1984
Skills
Property & Casualty..., Underwriting, Regulatory Affairs, Policy Analysis, Policy Writing, Legal Research, LexisNexis, Supervisory Skills, Surplus Lines, Acoustic Guitar, Product Management, Excess & Umbrella, NILS, Excess, General Insurance, Liability, Claim, D&O, Professional Liability, Commercial Insurance, Casualty, Claims Management, Brokers, Legal Liability, Insurance, Commercial Lines, Workers Compensation, Employment Practices..., Insurance Law, CPCU, Umbrella Insurance, Litigation Management, Liability Analysis, Reinsurance, Insurance Brokerage, Directors & Officers..., Risk Management, Product Liability, Inland Marine, Enterprise Risk..., Claims Handling, Casualty Insurance, Management, Financial Risk
Education
Central Connecticut State University 1976 — 1980
BS, Business Administration - Management
George J Penney High School - East Hartford, CT 1972 — 1976
Hanover Insurance 2004 - Present
Allmerica Financial January 1992 - May 2004
Skills
Requirements Gathering, Business Requirements, Insurance, SDLC, Systems Analysis, Business Analysis, User Acceptance Testing, Requirements Analysis, SharePoint, Visio, Functional..., Software Documentation, DB2, Data Analysis, Property & Casualty..., Data Warehousing, Mainframe, Quality Center, Business Process, Guidewire, HP Quality Center
Education
Alfred University 1979 — 1983
BA, Psychology, Business Administration
The Hanover Insurance Group August 2003 - Present
The Hanover Insurance Group January 2003 - Present
Hanover Insurance August 2003 - May 2011
R. Plante January 1991 - January 2001
Commonwealth Gas August 1989 - December 1999
Skills
Insurance, Claim, Claims Management, Customer Service, Liability, Casualty, Property & Casualty..., Subrogation, Strategic Planning, Property Damage, Commercial Insurance, Mold Remediation, General Insurance, Commercial Lines, Microsoft Excel, Property, Restoration, Water Damage, Sales, Legal Liability, Property Claims, Claims Resolution, Xactimate, Liability Analysis, Claim Investigation, Casualty Insurance
Education
Becker College 2008 — 2012
Bachelor of Science (BS)
Assumption College 1990 — 1994
The BizPal Company May 2014 - Present
Delaware Life July 2014 - September 2015
Millennium Consulting February 2014 - May 2014
Fallon Community Health Plan November 2008 - November 2013
UMass Memorial Medical Center November 2007 - November 2008
Commerce Insurance Company January 2003 - November 2007
SAIC September 2000 - January 2003
Commerce Insurance Company November 1997 - March 2000
Hanover Insurance September 1993 - April 1997
The Paul Revere Life Insurance Company March 1990 - September 1993
Skills
Leadership, Business Strategy, IT Strategy, Ability to bring a..., Critical Thinking, Strategic Planning, Digital Strategy, Vision Creation, Strategic Vision, Decisiveness, Visionary, Vision Development, Strategic Thinking, Team Building, Visionary Thinking, Business Management, Process Improvement, Business Analysis, Requirements Analysis, Team Leadership, Data Analysis, Dealing with Ambiguity, Communication Skills, Project Management, Sales, Problem Solving, Pitching Ideas, Cross-team Collaboration, Hit the Ground Running, Directing Others, Fast Learner, Strategic Consulting, Consulting, Management Consulting, Software Consulting, Social Media, Business Planning, Writing, SWOT analysis, Cost Benefit Analysis, Entrepreneurship, Ability to quickly..., Intrapreneurial, Technology Skills, Business Acumen, Trend Researching, Researching New..., Management, Strategy, Vendor Management
Education
Bay Path University 2008 — 2011
MBA, Entrepreneurial Thinking & Innovative Practice
Nichols College 1990 — 1994
Bachelor of Science (B.S.), Business Administration with Management Information Systems Specialization
Becker Junior College 1980 — 1980
Paralegal Certificate
SHS
SHS
European & US Travel May 2015 - August 2015
James Cook Languages, Freelance October 2014 - April 2015
Liberty Mutual Insurance October 2013 - August 2014
The Hanover Insurance Group April 2012 - October 2013
The Hanover Insurance Group March 2012 - March 2013
Hanover Insurance June 2010 - April 2012
Bryant University February 2007 - May 2010
The Hanover Insurance Group June 2009 - August 2009
Fastenal June 2008 - August 2008
Putnam Investments June 2006 - August 2006
Skills
Leadership, Process Improvement, Analysis, Business Analysis, Microsoft Excel, Access, Public Speaking, Data Analysis, Risk Management, Financial Analysis, Operations Management, Time Management, Outlook, Sales, Accounting, Project Management, Strategic Planning, Team Management, Underwriting, Business Process, Marketing, Commercial Insurance, Relationship Management, Volunteering, Property & Casualty...
Education
Bryant University 2006 — 2010
BSBA, Finance, Magna cum laude with honors program distinction
Hanover Insurance February 2010 - Present
Liberty Mutual December 2008 - January 2010
Liberty Mutual Insurance Company December 2008 - January 2010
Capital One Healthcare Finance and Home Improvement February 2007 - December 2008
Capital One February 2007 - December 2008
Colorado State University-Pueblo February 2004 - December 2006
Procter & Gamble June 1997 - September 1997
Skills
Statistics, SAS, Predictive Modeling, Statistical Modeling, Data Analysis, R, Analytics, Six Sigma, Segmentation, Excel, Underwriting, Analysis, Research, Pricing, Predictive Analytics, Problem Solving, PowerPoint, Microsoft Office, Word, Modeling, Business Analysis, Customer Relations, Strategic Planning, Regression, Insurance, Programming, Credit Risk, Data Management, Access, Data Mining, Business Intelligence, Minitab, SQL, Risk Management, Logistic Regression, Linear Regression, Management, Strategy, Leadership, Training, Process Improvement, Customer Service
Education
PROSCI
Change Management Certification
QPS
Lean Six Sigma Green Belt Certification
Colorado State University 2003 — 2006
PhD, Statistics (population genetics)
North Carolina State University 2001 — 2003
Masters, Statistics (environmental)
1999 — 2001
MSc, Statistics (medical)
1995 — 1999
BSc, Statistics
Protiviti October 2014 - Present
McGladrey August 2013 - October 2014
Deloitte September 2010 - August 2013
Hanover Insurance March 2008 - July 2010
Education
Boston College - Wallace E. Carroll Graduate School of Management
M.S., Accounting
Worcester State University
B.S., Business Administration & Economics
Saint John's High School
Travelers August 2013 - Present
Hanover Insurance April 2006 - July 2013
Mansfield Communications 2002 - 2005
Morgan-Walke 1999 - 2001
Edelman 1998 - 1999
Euromoney Institutional Investor 1997 - 1998
Wicked Local Media Solutions GateHouse Media New England May 1996 - May 1997
Skills
Public Relations, Media Relations, Corporate Communications, Crisis Communications, Marketing Strategy, Strategic Communications, Community Development, Newsletters, Press Releases, Marketing Communications, Social Media, Social Media Marketing, Internal Communications, Copywriting, Marketing, Event Planning
Education
Fashion Institute of Technology 2001 — 2001
Pine Manor College 1992 — 1996
English and Communications
Northwestern University January 2008 - Present
Milestone Partners LLC June 2004 - Present
The Chicago School of Professional Psychology January 2003 - June 2006
Hanover Insurance September 1983 - July 1997
Skills
Executive Coaching, Leadership Development, Organizational Design, Work Process Improvement, Teaching, Change Management, Employee Engagement, Organizational..., Team Effectiveness and..., Org/Team Engagement and..., Business Process..., Personal Development, Voice Dialogue Teacher..., Organizational..., Strategy, Coaching, Training, Leadership, Career Counseling, Conflict Resolution, Public Speaking, Organizational..., 360 Feedback, Emotional Intelligence, Career Development, Program Management, Personnel Management, Strategic Planning, Consulting, Executive Development, Instructional Design, Management Consulting, Performance Improvement, Workshop Facilitation, Management, Succession Planning, Organizational..., Human Resources, Talent Management, Culture Change, Facilitation, Management Development, Career Management, Facilitators, Team Building, Business Strategy
Education
Aurora University 1988 — 1991
MSOD
Cleveland Gestalt Institute 2008 — 2009
Certificate of Coaching
Fidelity Investments August 2012 - Present
Fidelity Investments June 2011 - August 2012
Hanover Insurance August 2008 - March 2011
The Hanover Insurance Group March 2004 - August 2008
The Hanover Insurance Group August 2003 - March 2004
Allmerica Financial November 1993 - August 2003
Liberty Mutual June 1990 - November 1993
Skills
Process Improvement, Leadership Development, Talent Management, Program Management, Organizational..., Training, Leadership, Coaching, Onboarding, Performance Management, Succession Planning, Human Resources, Employee Training, Executive Coaching, Career Development, Management Development, Budgets, Educational Leadership, Instructional Design, Operations Management, Project Management, Strategy, Talent Acquisition
Education
Clark University 1986 — 1990
Schreiber 1983 — 1986
HS
Safety Insurance January 2013 - Present
Hanover Insurance November 2006 - December 2012
Personal Lines May 1999 - January 2006
Personal Lines March 1998 - April 1999
Hanover Insurance July 1997 - February 1998
Hanover Insurance November 1996 - June 1997
B.A., INCORPORATED January 1989 - January 1996
Shawmut Bank January 1982 - January 1988
Skills
General Insurance, Underwriting, New Business Development, Team Building, Sales Presentations, Public Speaking, Property & Casualty..., Customer Service, Homeowners, Insurance, Sales Management, Commercial Lines, Salesforce.com, Umbrella Insurance, Commercial Insurance, Strategic Planning, Building Relationships, Claim, Sales, Legal Liability, Marketing, Liability, Casualty, Inland Marine, Professional Liability, Customer Retention, Workers Compensation, Claims Management, Brokers, D&O, Sales Operations, Training, Negotiation, Management, Casualty Insurance
Education
Blackstone Valley Regional Technical High School 1979 — 1982
High School Diploma, Graphic Arts
Assumption College
Business Management
Quinsigamond Community College
Small Business Management
CVS Health May 2015 - Present
CVS Health January 2014 - May 2015
Staples November 2010 - January 2014
Hanover Insurance May 2004 - November 2010
Travelers Insurance May 2003 - August 2003
Skills
Requirements Gathering, Mobile Applications, Business Analysis, Software Documentation, Requirements Analysis, Localytics, SDLC, Project Management, Agile Methodologies, Visio, Rapid Prototyping, Quality Assurance, Software Project..., iRise, Business Requirements, Systems Analysis, Data Visualization, User Acceptance Testing, Business Process, Axure, Axure RP, Saxophone, Documentation, Visualizations
Education
Clark University 2005 — 2009
MBA, Information Technology and Finance
Worcester Polytechnic Institute 2000 — 2004
BA, MIS
Bose February 2013 - Present
The Hanover Insurance Group November 2011 - February 2013
The Hanover Insurance Group June 2010 - February 2012
Hanover Insurance June 2009 - June 2010
Bryant University February 2007 - May 2010
Skills
PowerPoint, Insurance, Microsoft Excel, Data Analysis, Access, Microsoft SQL Server, Strategy, Microsoft Word, Analysis, Actuarial Science, Financial Analysis, Microsoft Office, Risk Management, Research, Tableau, Market Research, Financial Reporting
Education
Bryant University 2006 — 2010
Bachelor of Science, Applied Actuarial Mathematics
AIG March 2013 - Present
AIG 2009 - March 2013
Lexington Insurance 2003 - 2009
Hanover Insurance August 1996 - December 2002
Education
Clark University 1994 — 1996
MA, English
San Jose State University 1991 — 1994
BA, English
BrightStarr April 2015 - Present
BrightStarr August 2014 - April 2015
Liberty Mutual Insurance July 2012 - August 2014
Hanover Insurance June 2008 - July 2012
Bentley University September 2005 - May 2008
State Street May 2006 - August 2007
Skills
Program Management, Project Management, SharePoint, Analysis, Bloomberg, Data Analysis, SAS, Financial Modeling, Financial Analysis, Business Analysis, Access, Microsoft Excel, PowerPoint, Process Improvement, Analytics, Organization Skills, Sorting, Management, SDLC, Business Process, Requirements Analysis, Leadership, Requirements Gathering
Education
Bentley University 2004 — 2008
Bachelor of Science, Economics-Finance
SunTrust Bank March 2002 - Present
Allmerica Financial Services August 1994 - December 2001
hanover insurance 1992 - 2001
Allmerica Financial Services 1994 - 2000
Skills
Microsoft SQL Server, SharePoint, ASP.NET, Visual Basic, XML, C#, XSLT, VBA, Thinking Outside The Box, DB2, Database Design, SDLC, SOA, Websphere, CICS, Web Services, .NET, Mainframe, Visio, Agile Methodologies, Software Documentation, COBOL, Business Requirements, Business Analysis, Requirements Gathering, Data Warehousing, Software Development, Technical Leadership
Education
Bryant University 1985 — 1989
Bachelor of Science (B.S.), Management Information Systems and Services
The Doctors Company January 2013 - Present
Hanover Insurance June 2005 - January 2013
Skills
Property & Casualty..., Underwriting, Insurance, Commercial Lines, Umbrella, Commercial Insurance, Workers Compensation, General Liability, General Insurance, Analysis, CPCU, Casualty, Liability, Employment Practices...
Education
Ball State University - College of Business 2001 — 2005
Bachelors of Science, Risk Management Insurance
Harleysville Insurance May 2013 - Present
Nationwide Insurance April 2009 - May 2013
Nationwide Insurance April 2008 - April 2009
TSI Human Resource Consulting October 2004 - July 2005
Hanover Insurance December 2000 - October 2004
MassMutual Financial Group March 1985 - December 2000
Skills
Talent Management, Employee Benefits, HRIS, Succession Planning, Performance Management, Recruiting, Employee Relations, Deferred Compensation, Project Management, Change Management, Payroll, Talent Acquisition, Human Resources, Compensation & Benefit, Applicant Tracking..., Employer Branding, Temporary Placement, PeopleSoft, College Recruiting, Personnel Management
Education
American International College 1980 — 1981
MA
Westfield State College 1974 — 1978
BA
eLearning Strategies, a Veteran-owned corporation November 2012 - December 2014
Needham Fallen Brave Memorial Committee October 2013 - May 2014
GTECH March 2011 - April 2012
Town of Needham Technology Board April 2005 - August 2011
Keating & Associates Learning August 2009 - March 2011
Hanover Insurance October 2009 - August 2010
Young Broadcasters of America February 2009 - June 2009
Lt. Manson H. Carter VFW Post 2498 July 2007 - June 2009
Symantec October 2008 - March 2009
EMC Corporation April 2000 - August 2007
Skills
Instructional Design, eLearning Design, Broadcast Television, Webcasting, Video Production, Directing Talent, Scriptwriting, E-Learning, Public Relations, Instructor-led Training, Screenwriting, Camtasia, Blended Learning, Learning Management..., Mentoring, Strategic Consulting, Curriculum Design, Teaching Adults, PowerPoint, Distance Learning, Training, Video, Consulting
Education
Boston University
EdM
Stonehill College
A.B.
Oracle November 2013 - Present
Western Michigan PMI April 2012 - November 2014
Meijer June 2013 - November 2013
TEKsystems January 2013 - June 2013
Spectrum Health December 2010 - April 2012
Spectrum Health Medical Group January 2010 - December 2010
MMPC April 2009 - January 2010
Advanced Radiology Services March 2007 - April 2009
Hanover Insurance February 1998 - November 2006
Root-Lowell Manufacturing July 1992 - March 1998
Skills
Team Leadership, Project Management, Program Management, Project Portfolio..., Change Management, Leadership, IT Management, Network Administration, Desktop Administration, Team Building, PMO, Vendor Management, MS Project, PMP, Human Resources, Process Improvement, Mergers & Acquisitions, Management, Project Planning, ITIL, Outsourcing, Integration, ERP, Operations Management, Telecommunications, Non-profit Board..., Budgets, Cross-functional Team..., Software Documentation, IT Service Management, Microsoft Project
Education
Spring Arbor University 1995 — 1998
BA, Management
Davenport University
CVS Health July 2014 - January 2015
EMC July 2011 - March 2014
FM Global April 2011 - June 2011
Fidelity Investments March 2010 - March 2011
OneShield May 2007 - October 2009
Hanover Insurance May 2003 - December 2006
Travelers Life & Annuity March 2000 - December 2002
ASE Technologies, Inc. 2000 - 2002
Allmerica Financial 1995 - 1999
NER Xplor 1992 - 1999
Skills
Teamster (the real..., Databases, Testing, Software Quality..., SQL, Quality Assurance, Quality Center, SDLC, Software Documentation, Integration
Education
Eastern Nazarene College 1999 — 2001
Consultant - Project Manager at EMC 2013 - Present
TEK Systems September 2009 - Present
Harvard University January 2012 - March 2013
John Hancock Financial Services September 2009 - December 2011
Harvard University April 2009 - September 2009
Hanover Insurance May 2006 - February 2009
TekSystems October 2005 - May 2006
John Hancock 2005 - 2006
Reliance Systems, Inc. April 2005 - September 2005
Blue Cod Technologies May 2004 - April 2005
Skills
Data Center, Project Management, Vendor Management, PMP, Software Documentation, Security, Management, Strategy, Enterprise Software, SDLC, Servers, PMO, Project Portfolio..., Program Management, Visio, Software Project..., Information Technology, IT Strategy, IT Management, Integration, Infrastructure, Business Process, ITIL, SharePoint, IT Service Management, Requirements Analysis
Education
Assumption College 1991 — 1993
MBA, Business Administration and Management, General
Clark University 1986 — 1989
BA, Economics
Endicott College 1982 — 1984
Associate, Retail/Fashion Design
Nationwide Insurance July 2010 - Present
The Hanover Insurance Group January 2009 - August 2010
Hanover Insurance May 2005 - December 2008
Fleet Credit Card Services 2003 - 2005
Bank One 1998 - 2002
Signet Bank 1994 - 1997
McKinsey & Company 1990 - 1994
Chase Manhattan Corporation 1983 - 1988
Education
University of Virginia Darden School of Business 1988 — 1990
Columbia College (NY) 1978 — 1983
BA, Economics
At home Chief Information Security OfficerCommerce Insurance CompanyJune 2008 - March 2012
UMass Memorial Health Care June 2007 - June 2008
UMass Memorial Medical Center 2007 - 2008
Private Health Care Systems 1998 - 2008
MultiPlan October 2006 - January 2007
Private Healthcare Systems October 1997 - January 2007
PHCS 1998 - 2007
Allmerica Financial March 1995 - October 1997
Hanover Insurance February 1980 - March 1995
Skills
Disaster Recovery, Security Awareness, Strategic Planning, Contract Management, Contingency Planning, Security Policy..., Service Level Agreements, Asset Managment, Infrastructure Security, Information Security, Project Management, Information Technology, Network Security, Negotiation, HIPAA
Education
Assumption College 1990 — 1993
Department of Homeland Security - FEMA October 2008 - Present
Hanover Insurance 2005 - 2007
Hanover Insurance 2003 - 2005
Skills
Succession Planning, HRIS, Personnel Management, Management, Leadership, Disaster Response, Employee Relations, Talent Acquisition, Organizational Design, Emergency Management, Talent Management, Performance Management, Process Improvement, Program Management, Organizational..., Employee Engagement, Workforce Planning, Human Resources, Organizational..., Training
Education
Chapman University 1975 — 1978
M.A., Education
Saint Michael's College 1962 — 1966
B.A., English
OneShield, Inc. July 2007 - Present
OneShield, Inc. July 2007 - Present
Easter Seals Massachusetts January 2006 - June 2007
Hanover Insurance September 1991 - December 2005
The Hanover Insurance Group 1991 - 2005
Skills
Requirements Analysis, Software Development, Analysis, Insurance, Testing, Oracle, Property & Casualty..., Integration, Business Analysis, Agile Methodologies, SOA, SDLC, Program Management, SQL, Process Improvement, Business Requirements, Software Project..., Marketing, XML, Project Management, Software Documentation, SharePoint, Requirements Gathering, Vendor Management, Business Process, Business Intelligence, Visio, Data Warehousing
Education
Becker College 2003 — 2006
EMC January 2014 - Present
EMC January 2012 - December 2013
EMC Corporation January 2009 - December 2011
EMC August 2002 - January 2009
Hanover Insurance 1998 - 2001
Skills
Contract Negotiation, Asset Management, Pricing, Budgeting, Analysis, TCO reduction, Information Technology, Proposal Generation, Closing Deals, Sales Presentations, Software Lifecycle..., Product Lifecycle..., Value Selling, Storage, Storage Consolidation, Deal Closure, Sales, Asset Managment, Professional Services, Disaster Recovery, Customer Satisfaction, Data Center, Solution Selling, Salesforce.com, Channel Partners, Cloud Computing, Managed Services, SaaS, Enterprise Software
Education
Assumption College 2004 — 2006
MBA, Finance & Management
University of Miami 1991 — 1996
BA, Pre-Law
Travelers February 2007 - Present
Hanover Insurance February 2006 - February 2007
The Hanover Insurance Group August 1998 - February 2006
Skills
Property & Casualty..., Process Improvement, Insurance, Data Analysis, Underwriting, Umbrella Insurance, Commercial Lines, Commercial Insurance, Business Analysis, Visio, New Business Development, Casualty, SDLC, Vendor Management, General Insurance, Professional Liability, Requirements Gathering, Management, Workers Compensation, Change Management, Analysis, Business Requirements, Brokers, Risk Management, Liability, Business Process, Requirements Analysis, Business Process..., Software Documentation, Business Intelligence, Systems Analysis, SharePoint, Claim, Software Project..., Customer Service, Agile Methodologies, Project Management, PMO, Legal Liability
Education
Eastern Nazarene College 1999 — 2002
BSBA, Business Management
The Hanover Program ManagerHanover Insurance Group, Inc.2004 - Present
The Hanover Insurance Group (formerly Allmerica Financial) 2004 - Present
Hanover Insurance 2002 - Present
Education
Becker College 2004 — 2007
Schneider Electric formerly APC-MGE December 2007 - Present
FM Global February 2002 - October 2007
Allmerica Financial October 1990 - November 2001
Hanover Insurance 1990 - 2001
The Info Group January 1990 - October 1990
NEBS 1986 - 1989
Nortel 1984 - 1986
Skills
Call Center, Visio, Vendor Management, Documentation, Business Analysis, Requirements Analysis, Problem Solving, Change Management, Customer Relations, Vendor Relations, Process Improvement, Budgeting, Telecommunications, Software Documentation, Call Centers, Management, Project Management, Budgets, Customer Service, Avaya
Education
Babson College
Master of Business Administration (MBA)
Rhode Island College
BS, Math, Psychology
The Hanover Theatre for the Performing Arts September 2013 - Present
The Hanover Insurance Group 2008 - December 2011
Hanover Insurance December 2003 - April 2008
Allmerica Financial 1980 - 2003
Education
Bates College 1970 — 1974
Math
Liberty Mutual Insurance November 2013 - Present
Liberty Mutual Insurance March 2012 - November 2013
Liberty Mutual Insurance November 2011 - March 2012
OneBeacon Insurance September 2002 - July 2011
Acadia Insurance 1999 - 2001
Harleysville Insurance 1996 - 1998
Lexington Insurance Co 1988 - 1994
Hanover Insurance 1985 - 1988
Skills
WebEx, Performance Management, Training, Organizational..., Employee Engagement, Succession Planning
Education
Assumption College 1981 — 1985
BA, Politics
RBS Citizens Financial Group 2012 - Present
Perot Systems 2005 - September 2006
Hanover Insurance 1999 - 2004
Allmerica Financial 1999 - 2004
Hanover and Allmerica Financial 1999 - 2004
Putnam Investments 1987 - 1999
Skills
Autosys
Education
Becker College
Bachelor's degree, Business Administration and Management, General
Dean College
Associate of Science (AS), Computer Science
The Hanover Insurance Group January 2013 - Present
Dextrys 2009 - December 2012
JVT Advisors March 2008 - 2009
Hanover Insurance 1996 - 2006
Skills
DB2, Databases, SDLC, Software Development, Requirements Analysis, COBOL, SQL, Web Services, Testing, Software Project..., SOA, Integration, Requirements Gathering, Systems Analysis, XML
Education
American International College 2007 — 2008
CodeGuard January 2015 - Present
AIM Systems, Inc. December 2014 - January 2015
Infinity Insurance June 2012 - August 2014
The Hanover Insurance Group January 2011 - June 2012
Hanover Insurance April 2009 - December 2010
Hill/Macdonald, LLC June 2008 - February 2009
Bowditch & Dewey, LLP June 2006 - July 2007
Moore Ingram Johnson & Steele May 2005 - July 2005
Skills
Ruby on Rails, HTML, CSS, Github, Web Applications, Ruby, APIs, Bootstrap, AngularJS, JavaScript, Property & Casualty..., Customer Service, Insurance, Microsoft Excel, Leadership, Management, Microsoft Office, Microsoft Word
Education
Tech Talent South 2014 — 2014
Code Immersion Program
College of the Holy Cross 2004 — 2008
BA, Classics
Hanover Insurance September 2008 - Present
The Hanover Insurance Group 2001 - 2007
Allmerica Financial 2000 - 2001
Allmerica Financial 1997 - 2000
Education
Becker College 2004 — 2006
Bachelors, Business Administration
HP June 2010 - Present
Hewlett-Packard 2001 - Present
HP April 2001 - June 2010
Allmerica Financial April 1988 - March 2001
Hanover Insurance April 1988 - March 2001
TSI 1987 - 1987
Mason Research 1976 - 1987
Skills
ITIL, Integration, Data Center, IT Management, IT Strategy, IT Service Management, Telecommunications, Vendor Management, Security, Managed Services, Cloud Computing, Program Management, Process Improvement, PMO, Management, Information Security
Education
Assumption College 1976 — 1980
Massachusetts Department of Transportation November 2009 - Present
Executive Office of Transportation - RMV IT March 2009 - Present
MetLife December 2000 - May 2008
Hanover Insurance December 1998 - September 2000
Hanover Insurance 1992 - June 1998
Skills
Strategic Planning, Mergers, Business Analysis, PMO, Portfolio Management, Customer..., Program Management, Business Systems...
Education
Babson College 2001 — 2002
NA, Executive Training and Development
Fitchburg State University 1975 — 1980
BS, Biology Education
DRS Technologies March 2003 - Present
Hanover Insurance July 1998 - December 2002
Schott North America July 1988 - June 1998
Education
Boston University
Masters, Human Resources
Dean College
Associates, Business
Worcester State University
Bachelors, Economics
The Hanover Insurance Group May 2010 - Present
Hanover Insurance June 2009 - April 2010
The Hanover Insurance Group June 2007 - June 2009
The Boston Phoenix May 2006 - August 2006
Skills
Insurance, Property & Casualty..., Business Analysis, Data Analysis, Process Improvement, Analytics, Microsoft Excel, General Insurance, Financial Analysis, Analysis, Project Management, Access, Risk Management, Financial Modeling, PowerPoint, Microsoft Office, Strategic Planning, Financial Reporting
Education
Boston University 2008 — 2010
MS
College of the Holy Cross 2003 — 2007
BA, Mathematics Minor in Visual Arts
Ventiv Technology October 2008 - Present
Chamberlain Consulting January 2007 - December 2008
State Street Corp - Investment Manager Solutions November 2007 - May 2008
Crescendo Consulting Solutions 2007 - 2008
State Street Global Advisors February 2007 - October 2007
British American Tobacco plc (London) 2003 - 2004
British American Tobacco - Australia 2001 - 2003
KPMG Australia 1997 - 2001
Angus & Coote Pty Ltd 1996 - 1997
Hanover Insurance 1989 - 1994
Skills
Program Management, PMO, Software Project..., Consulting, Project Portfolio..., Business Analysis, Training, Vendor Management, Enterprise Software, Change Management, SDLC, Business Process..., PMP, Project Management, Process Improvement, Requirements Analysis, Management, Coaching, IT Strategy, Risk Management, Project Delivery, Analysis, Business Process, Agile Methodologies, Visio, IT Management, Software Development, Requirements Gathering, Integration, Strategic Planning, Cross-functional Team..., Business Intelligence, CRM, Strategy, Healthcare Information..., Health Insurance, Manufacturing, Cloud Computing
Education
Babson College - Franklin W. Olin Graduate School of Business 1994 — 1996
MBA
University of Massachusetts Lowell 1979 — 1981
BS
Cape Cod Community College 1977 — 1979
Associates
University of Massachusetts President's Office June 2011 - Present
WPI October 2007 - May 2011
Hanover Insurance 1996 - 2006
Skills
Microsoft Office, Data Analysis
Education
Assumption College 1976 — 1977
Bachelor of Arts, Psychology
Opus Investment Management, Inc. November 1979 - Present
Hanover Insurance 2006 - 2007
Allmerica Financial 1994 - 2006
State Mutual Life Assurance Company 1979 - 1994
Skills
Asset Allocation, Mutual Funds, Retirement, Investments, 401k, Defined Benefit, Pensions
Education
College of the Holy Cross 1975 — 1979
Bartlett High School 1971 — 1977
Hanover Insurance April 2008 - Present
Progressive Insurance 2007 - April 2008
Hampden County Sheriff's Dept. 2006 - 2007
MassMutual 2001 - 2006
AIT Worldwide 2000 - 2001
Skills
Property & Casualty..., Insurance, Claims Management, Claim, Underwriting, Commercial Insurance, Casualty, Property Damage, General Insurance, Customer Service, Legal Liability, Workers Compensation, Liability, Casualty Insurance, Risk Management, Health Insurance, Employee Benefits, Professional Liability, Claim Investigation, Training, Umbrella Insurance, Subrogation
Education
Isenberg School of Management, UMass Amherst 2005 — 2008
MBA
Curry College 2002 — 2004
BA, Sociology-Criminal Justice
Quincy College 2001 — 2002
Associate, Criminal Justice
AGH University of Science and Technology 1992 — 1994
Mechanical Engineering, Metallurgy
Travelers Insurance 2002 - 2014
Hanover Insurance 2000 - 2002
Liberty Mutual 1995 - 2000
Skills
IT Strategy, Project Portfolio..., Insurance, Property & Casualty..., SDLC, Solution Architecture, Systems Analysis, Vendor Management, Enterprise Architecture, PMO, Underwriting
Education
Boston College
BS, Cum Laude, Computer Science
Travelers Insurance Company April 2007 - Present
Hanover Insurance February 2000 - April 2007
Skills
SDLC, Property & Casualty..., Insurance, Requirements Gathering, Software Documentation, Visio, Business Analysis, Process Improvement, Business Requirements, Requirements Analysis, Business Process..., User Acceptance Testing, PMO, Risk Management, Vendor Management
Education
The George Washington University - School of Business 2006 — 2006
Professional Certificate in Business Analysis
Becker College 2004 — 2006
Wells Fargo February 2013 - Present
Wells Fargo September 2011 - February 2013
Wells Fargo/Technisource August 2010 - December 2011
WORLD SAVINGS/WACHOVIA MORTGAGE June 2001 - February 2009
Hanover Insurance October 1994 - January 2000
METROPOLITAN LIFE INSURANCE November 1993 - October 1994
Hanover Insurance November 1992 - November 1993
Hanover Insurance January 1989 - November 1992
Hanover Insurance January 1987 - January 1989
Hanover Insurance January 1985 - January 1987
Skills
Business Analysis, Process Improvement, Program Management, Leadership, SDLC, Budgets, Team Management, Software Documentation, Quality Assurance, Project Management, Change Management, Training, Product Management, Management
Education
Nichols College 1987 — 1991
MBA, Management
Fitchburg State University 1974 — 1978
B.S., Education
Hanover Insurance June 1995 - Present
The Hanover Insurance Group 1995 - Present
Skills
SQL, Oracle, Systems Analysis, SDLC, Microsoft SQL Server, Informatica, DB2, Software Development, Business Objects, Business Intelligence, Data Warehousing, Programming, Relational Databases, Enterprise Architecture, Analytics, Unix, PL/SQL, Databases, XML, Toad, ETL, Data Quality, Business Requirements, Integration, Data Analysis, Insurance, Visio, SharePoint, Access, SOA, Database Design, Unix Shell Scripting, Software Documentation, Solution Architecture, COBOL, Requirements Gathering, Erwin, Websphere, Software Project..., Data Warehouse..., Data Integration, Data Modeling, Requirements Analysis
Education
College of the Holy Cross 1991 — 1995
Bachelor of Arts (B.A.), Mathematics
Central High 1987 — 1991
UMass Medical School June 2012 - Present
UMass Medical School November 2011 - July 2012
UMass Medical School December 2008 - July 2011
Home Depot / EXPO Design Center September 2006 - August 2008
The Hanover Insurance Group April 1987 - February 2006
Hanover Insurance 1987 - 2006
WWF Paper 1980 - 1987
Skills
Employee Relations, Talent Management, Talent Acquisition, Performance Management, Human Resources, Organizational..., Succession Planning, Organizational..., Project Management, HRIS, Training, Leadership, Strategic Planning, Onboarding, Management, Deferred Compensation, Employee Engagement, Employee Benefits, Recruiting, College Recruiting, Hiring, Personnel Management, Labor Relations, Applicant Tracking..., Interviews, HR Policies, Benefits Administration, PeopleSoft, Leadership Development, Conflict Resolution, New Hire Orientations, Policy, Workforce Planning, HR Consulting, Employment Law, Employee Training, Organizational Design, Sourcing
Education
Becker College 2002 — 2004
Bachelors, Business Management
St. Columbanus
St. Norbert College
Communication Arts
American International College January 2013 - Present
Assumption College February 1995 - January 2013
Hanover Insurance May 1990 - February 1995
Skills
CISSP, CCSE, Information Security, Active Directory, Disaster Recovery, Management, Information Security..., Network Security, VMware, Information Technology, Virtualization, IT Management, Higher Education, System Administration, Cloud Computing, Project Management, Strategic Planning, Networking, Security, Program Management, Leadership, Vendor Management, Linux, Software Documentation, IT Service Management, Business Continuity, Troubleshooting, Windows Server, SharePoint, Servers, Data Center, Computer Security, OS X, Enterprise Software, Databases, Windows, Integration, IT Strategy, Visio, SDLC, Windows 7, Storage Area Networks, Computer Hardware, Network Administration, Enterprise Architecture, Technical Support
Education
Assumption College 2001 — 2005
MBA
Assumption College 1986 — 1990
Bachelor of Arts (BA), Psychology
EMC Corporation September 2011 - Present
EMC May 2010 - August 2011
EMC Corporation May 2008 - April 2010
Hanover Insurance October 2006 - May 2008
Arch Wireless 2001 - 2003
Digital Equipment Corporation 1986 - 1999
Skills
Outlook, Corporate Law, Notary Public for the..., Certified Les Mills..., Litigation, Legal Research, Mergers & Acquisitions, Corporate Governance, Legal Assistance, Legal Writing, Legal Documents, Microsoft Office
Education
Anna Maria College 2004 — 2011
Bachelor's Degree, Paralegal Studies, Summa cum laude
Becker College 1987 — 1989
Associates, Business Administration
The Hartford May 2007 - Present
Hanover Insurance 2007 - Present
The Hanover Insurance Group 2007 - Present
Investor's Bank & Trust 2005 - 2007
Investors Bank and Trust 2005 - 2007
Education
Nichols College 2002 — 2007
MBA, Business
Becker College 1993 — 1999
BS, Business
Hanover Insurance March 1998 - January 2008
Nova Chemicals January 1989 - September 1997
Digital Equipment Corporation January 1986 - January 1989
Education
Anna Maria College
Bachelor's, Education
Northland Investment Corporation June 2008 - Present
Bowditch & Dewey, LLP May 2005 - June 2008
Travelers September 2003 - August 2004
Hanover Insurance February 1993 - February 2001
Education
Clark University
tbd, Management
Independent Consultant August 2013 - Present
Builders Insurance Group August 2012 - August 2013
Axis Capital August 2011 - July 2012
Tower Group Companies September 2009 - July 2010
Nations Builders Insurance Services Inc. June 2005 - October 2008
Richmond Consulting Services July 2004 - June 2005
Hanover Insurance March 2001 - July 2004
Maryland Casualty 1988 - 1996
Skills
Microsoft Office..., various rating..., Process Improvement, Project Management, Insurance, Underwriting, Property & Casualty..., Workers Compensation, Reinsurance, Commercial Insurance, Analysis, Access, Commercial Lines, Risk Management, Casualty, Financial Analysis, Outlook, Strategic Planning, Quality Assurance, Employee Relations, Recruiting, Management, Budgets
Education
Brenau University
BS, Human Resources Mgmt
North Carolina Agricultural and Technical State University
Mathematics
Hanover Insurance August 1998 - Present
Berman & Simmons, PA June 1991 - July 1998
Preti Flaherty September 1985 - June 1991
Skills
Liability, Professional Liability, Subrogation, Workers Compensation, Insurance, Property & Casualty..., Hearings, Personal Injury, Litigation, Legal Liability, Medical Malpractice, Defense, Litigation Management, Alternative Dispute..., Civil Litigation, Mediation
Education
The College of William and Mary - Marshall Wythe Law School 1981 — 1984
Doctor of Law (J.D.)
Colby College 1976 — 1980
Bachelor of Arts (B.A.), American Studies
BAE Systems December 2008 - Present
WaveMark September 2008 - November 2008
LogMeIn 2006 - 2008
Hanover Insurance 2003 - 2005
Allmerica Financial 2002 - 2005
Skills
Information Assurance, IT Support and Security, Access, Testing, Windows, Linux, Unix, Visio, XML, HTML, Project Management, Java, Active Directory, Integration, Security
Education
Capitol College 2010 — 2012
Master's degree, Computer and Information Systems Security/Information Assurance
Nichols College 1999 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Gilbane Building Company September 2013 - Present
McGladrey September 2007 - August 2013
Hanover Insurance June 2006 - August 2006
Skills
Auditing, GAAP, Accounting, CPA, Financial Accounting, International Accounting, Financial Reporting, Financial Statements, Consolidation, Foreign Currency..., Revenue Recognition, Due Diligence, Mergers & Acquisitions, Internal Controls, External Audit
Education
D'Amore-McKim School of Business at Northeastern University 2007 — 2008
MSA, Accounting
University of Massachusetts at Amherst - Isenberg School of Management 2004 — 2007
Bachelor of Business Administration (BBA), Accounting
The Hanover Insurance Group 1981 - Present
Hanover Insurance 1981 - Present
The Hanover Insurance Group 1981 - 2009
Skills
Co-chair of the..., Chair of the..., Health Insurance, Legal Liability, Commercial Insurance, Leadership, Litigation, Management, Risk Assessment, Risk Management, Property, Liability, Insurance, Claim, Property, Workers Compensation, Claims Handling, Claims Resolution, Property & Casualty..., Liability Analysis, Insurance Law, Disability Insurance, Strategy, Criminal Investigations, Brokers, Claims Management, Personal Injury
Education
County College of Morris 1971 — 1974
Criminal Justice
Wachovia Mortgage, F.S.B. June 2001 - Present
Hanover Insurance December 1979 - December 1999
Education
Fitchburg State University 1974 — 1978
B.S Elementary Education
Sterilis, LLC November 2011 - Present
NAULT Associates LLC 1998 - 2012
H.S. Andrews Insurance Agency, Inc. 1993 - 1998
Hanover Insurance 1986 - 1993
Education
Assumption College 1982 — 1986
BA, Business Management
University of Massachusetts Medical School 2010 - Present
Hanover Insurance Group 2006 - 2009
Hanover Insurance Group 1999 - 2005
Hanover Insurance 1998 - 1999
Hanover Insurance 1996 - 1997
Hanover Insurance 1990 - 1995
Skills
Deferred Compensation, Employee Benefits
Education
Babson College
BS, Business/Finance
Zurich North America 2012 - Present
Consulting 2012 - October 2012
Hanover Insurance 2009 - 2011
The Hanover Insurance Group 2007 - 2009
Allstate 2005 - 2006
Allstate 2004 - 2005
Encompass Insurance 2002 - 2004
Encompass Insurance 2000 - 2002
CNA Insurance 1996 - 2000
CNA 1996 - 2000
Skills
Sales Management, Marketing Strategy, Marketing Communications, Strategic Planning, Insurance marketing, Indpendent agency..., mentoring, Leadership Mentoring, Team Building, Team Management, Team Leadership, Cross-functional Team..., Business Strategy, Strategy Development, Strategic Communications, Strategic Partnerships, Strategic Thinking, Leading Change, Property and Casualty..., Underwriting, Program Development, Personal Lines Insurance, Commercial Lines..., Acquisition Integration, Strategy, Insurance, Property & Casualty..., Marketing, Liability, Leadership, Management, Mentoring, Change Management, Training, Business Planning, Executive Management, Program Management, Sales, Sales Operations, Claim, Customer Retention, Casualty, Commercial Insurance, Commercial Lines, Pricing, Risk Management
Education
Butler University 1971 — 1975
BS, Business
Indiana University South Bend 1980 — 1982
MSBA, Business
Hanover Insurance November 1988 - Present
Hanover Insurance Group 2007 - 2009
Allmerica Financial 1988 - 2005
Skills
Vendor Management, Change Management, Business Analysis, Insurance, IT Strategy, Process Improvement, General Insurance, Underwriting, Property & Casualty..., Risk Management, SDLC, Financial Services, Business Process..., Requirements Gathering, Project Portfolio..., Leadership
Education
Assumption College 1984 — 1988
BA, Business Management
Acadia Insurance Company December 2006 - Present
OneBeacon Insurance 2003 - 2006
Concord Group Insurance 2001 - 2003
Acadia Insurance June 1997 - December 2000
St. Paul Insurance Company 1990 - 1997
Hanover Insurance 1987 - 1990
City of Auburn, Maine 1982 - 1987
Skills
Liability, Claim, Insurance, Commercial Lines, Liability Analysis, Property & Casualty..., Subrogation, Litigation, Litigation Management, Product Liability, Property Damage, General Insurance, Claims Management, Commercial Insurance, Professional Liability, Mediation, Insurance Law, Casualty, Commercial Litigation, Reinsurance, D&O, Excess, Employment Practices..., Inland Marine, Risk Management, CPCU, Claims, Insurance Claims, Medical Malpractice, General Liability, Coverage, Claims Administration, Settlements, Negotiation, Arbitration, Automobile, Mentoring, Process Improvement, Construction, Accident, Adjusting, Investigation, Risk Mitigation, Auto Liability, Personal Injury, Umbrella, Premises Liability, Dispute Resolution, Alternative Dispute..., Reserving
Education
Daniel Webster College 2006 — 2007
MBA, Applied Management
Northeastern University 1979 — 1982
BS, Criminal Justice
Energy Federation, Inc (EFI) March 2015 - Present
Athena Diagnostics (Division of Quest Diagnostics) April 2011 - March 2015
Hanover Insurance May 2006 - April 2011
Skills
Critical Thinking, Leadership, Project Management, Resource Management, Outstanding time..., Communication Skills, Scope Management, SDLC, Delivering Results, Requirements Gathering, User Acceptance Testing, Analysis, Software Documentation, Facilitations, Visio, Human Resources, Enterprise Architecture, Business Analysis, Business Requirements, PMP, PMO, Process Improvement, Vendor Management, Project Portfolio...
Education
Assumption College
Bachelor of Science
Monmouth beach Yoga & Wellness June 2013 - Present
Hanover Insurance December 2008 - May 2013
Travelers January 2002 - December 2008
AIG January 2001 - January 2002
Chubb January 1992 - January 2001
Skills
Insurance, Sales, Business Development, Strategy, Leadership, Marketing, Property & Casualty..., Pricing, Commercial Insurance, Customer Retention, Small Business, Casualty, Sales Operations, Professional Liability, Underwriting, Umbrella Insurance, Training, Life Insurance, Brokers, General Insurance, Customer Service, Liability, Workers Compensation, Claims Management, Accident, Reinsurance, Salesforce.com, Account Management, New Business Development, Customer Satisfaction, Commercial Lines, Building Relationships, Claim, Inland Marine, Team Building, Outside Sales, Legal Liability, Employee Benefits, Management, Vendor Management, Yoga, Wellness, Reiki, Successful Business..., Yoga Nidra, Yin Yoga, Health Insurance
Education
Brookdale Community College 2013 — 2013
Reiki 1&2 Certification, Health and Wellness, General
YogaWorks 2012 — 2013
200 hr certified instructor, Yoga Teacher Training/Yoga Therapy
Fairleigh Dickinson University 1987 — 1991
BS, marketing
Howell High School 1984 — 1987
Liberty Mutual Insurance October 2013 - Present
Liberty Mutual Insurance April 2012 - Present
Creative Services, Inc. February 2011 - May 2012
Hanover Insurance October 2003 - May 2010
Herlihy Insurance Group November 1999 - October 2003
Crum & Forster September 1996 - November 1999
Skills
Leadership, CRM, Process Improvement, Training, Strategy, Insurance, Change Management, Vendor Management, Management, Outsourcing, Human Resources, Recruiting, Operations Management, Service Improvement, Team Management
Education
Boston College
BA, Psychology
Spring valley high school
Constant Contact September 2014 - Present
Constant Contact March 2014 - September 2014
Constant Contact January 2014 - March 2014
TripAdvisor November 2013 - January 2014
Tanzitrade July 2013 - November 2013
Make A Difference Now (MAD) February 2013 - July 2013
Acadia Insurance February 2012 - January 2013
Hanover Insurance June 2009 - January 2012
Skills
Social Media, Marketing Communications, Program Management, Email Marketing, Marketing Strategy, Marketing, Program Development, Event Planning, Organizational..., Operational Planning, Community Outreach, Travel Planning, human resources..., Coordinating Events, Travel Management, Non-profit Program..., Coordination, Operating Budgets, Underwriting, Networking, Finance, Risk Management
Education
Boston University 2014 — 2017
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
University of Massachusetts at Amherst - Isenberg School of Management 2005 — 2009
BBA, Finance
Stratus Technologies May 2014 - Present
Stratus Technologies May 2011 - April 2014
Stratus Technologies May 2010 - April 2011
Home February 2000 - May 2010
Stratus Computer March 1999 - February 2000
Stratus Computer June 1994 - March 1999
Hanover Insurance September 1991 - June 1994
Skills
ERP, Software Development, Integration, Oracle, Databases, SQL, Business Analysis, Oracle E-Business Suite, Process Improvement, SDLC, Business Intelligence, Requirements Analysis, SaaS, Cross-functional Team..., Oracle Applications, Enterprise Software, Program Management, Microsoft Excel, Oracle General Ledger, Accounts Receivable, Fixed Assets, Microsoft Word, PL/SQL
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1995 — 1998
Masters of Science, Computer Information Systems
Bentley University 1987 — 1991
Bachelor of Science, Accountancy
The Hanover Insurance Group August 2012 - Present
Hanover Insurance January 2009 - Present
The Hanover Insurance Group 2006 - 2009
Skills
Enterprise Architecture, Vendor Management, Functional..., Software Documentation, PMO, Project Management, Leadership, Business Intelligence, Business Analysis, Data Warehousing, IT Strategy, Risk Management, Software Project..., Program Management, Project Portfolio..., PMP, Analysis
Education
Bay Path College
Bachelor of Science
EcoTarium February 2013 - Present
Worcester, MA August 2012 - October 2013
Hanover Insurance May 2001 - August 2012
Independent Consultant November 1996 - May 2001
Bell Atlantic Business Systems Services June 1991 - November 1996
Bell Atlantic 1981 - 1991
Skills
Business Process..., Quality Management, Strategic Planning, Customer-Focused Metrics, Program Management, Change Management, Mentoring, Engagement, Facilitation, Project Management, Baldrige Examiner, Metrics, Malcolm Baldrige, Workshop Facilitation, Cross-functional Team..., Strategy, Process Improvement, Management Consulting, Business Process, Risk Management, Nonprofits, Operations Management, IT Strategy, Facilitators, Employee Engagement, Integration, Consulting, Six Sigma, Enterprise Software, IT Service Management, Project Portfolio..., Vendor Management
Education
Woodward High School
Bucknell University 1977 — 1981
BSCE, Civil Engineering
Bryant University Executive Development Center 2005 — 2005
Six Sigma Green Belt Certificate
Hanover Insurance
Skills
Insurance, Vendor Management, Financial Analysis, Strategic Financial..., Financial Modeling, Process Improvement, Underwriting, Analysis, Management
Education
Isenberg School of Management, UMass Amherst 1978 — 1980
MBA, Finance
University of Massachusetts, Amherst 1978 — 1980
MBA, Finance
Clark University 1973 — 1977
BA, Economics, Geography
Hanover Insurance September 2008 - Present
The Hartford July 2006 - September 2008
The Hartford January 2003 - June 2006
The Hartford June 2001 - December 2002
The Hartford July 2000 - June 2001
The Hartford October 1996 - July 2000
CNA Insurance October 1995 - October 1996
Skills
Small Business, Distribution Strategies, Marketing Strategy, Sales Management, Pricing Strategy, Commercial Lines, Insurance, Underwriting, Property & Casualty..., Commercial Insurance, Liability, Middle Market, Legal Liability, Workers Compensation, General Insurance, Casualty Insurance, Risk Management, Professional Liability, Casualty, Brokers, Claim, Management, Leadership, Claims Management, Analysis
Education
Cornell University
Marketing Strategy Certificate
American University - Kogod School of Business 1986 — 1989
Bachelor of Science (BS), Marketing
Central Mutual Insurance Co September 2015 - Present
The Hanover Insurance Group January 2012 - Present
Hanover Insurance March 2009 - October 2012
The Hanover Insurance Group January 2008 - March 2009
The Hanover Insurance Group June 2006 - January 2008
Skills
Property, Underwriting, Casualty, Umbrella Insurance, Homeowners, Process Improvement, Business Analysis, Call Centers, Insurance, Liability
Education
College of the Holy Cross 2002 — 2006
BA, English
Hanover Insurance Reinsurance Claim DirectorThe Hanover Insurance Group1996 - Present
Skills
Reinsurance, Property & Casualty..., Insurance, Commercial Insurance, Professional Liability, Claim, Casualty, Underwriting, Liability, Claims Management
Education
Central Connecticut State University
Hanover Insurance PIP AdjusterThe Hanover Insurance GroupMarch 1999 - Present
Education
Cleary University
Bachelors, Business
The Hanover Insurance Group January 2015 - Present
The Hanover Insurance Group March 2014 - January 2015
Hanover Insurance 2010 - March 2014
Hanover Insurance 2007 - 2010
The Hartford 1997 - 2007
Clausen Miller 1988 - 1997
Skills
Software Design, Software Development, Complex Litigation, Litigation Management, Six Sigma, Operations Management, Strategy Development, Management, Personal Injury, Strategy, Subrogation, Product Liability, Process Improvement, Insurance Law, Liability, Claim, Litigation, Legal Liability, Claims Management, Insurance
Education
Eastern Illinois University
B.S., Computer Management
The John Marshall Law School
J.D., Law
Tower Group Companies December 2007 - December 2012
Bender Insurance Agency January 2006 - September 2007
CNA Insurance August 2000 - December 2005
Hanover Insurance 1993 - 2000
Skills
Legal Liability, Liability, Claim, Workers Compensation, Underwriting, Policy, Casualty, Claims Management, Claim Investigation, Property & Casualty..., Commercial Lines, Subrogation, Reinsurance, Property Damage, Litigation Management, Commercial Insurance, Professional Liability, General Insurance, D&O, Umbrella Insurance, Insurance Law, Claims Resolution, Litigation
Education
D'Youville College 1968 — 1972
BA, History, Economics
The Hanover Insurance Group August 2013 - Present
The Hanover Insurance Group March 2009 - July 2013
Hanover Insurance October 2006 - March 2009
Liberty Mutual Insurance February 2003 - October 2006
USAA May 1995 - February 2003
Skills
Commercial Lines, Liability, Management, Leadership, Property & Casualty..., Underwriting, Actuarial Science, General Insurance, Reinsurance, Insurance, Commercial Insurance, Casualty, Claim, Professional Liability, Legal Liability
Education
Brigham Young University 1987 — 1994
B.S & M.S., Statistics
The Hanover Insurance Group August 2006 - Present
Hanover Insurance August 2007 - August 2009
Devereux 1988 - 1999
Skills
Property & Casualty..., Commercial Lines, Casualty, Claims Management, Insurance, Legal Liability, General Insurance, Claim, Litigation
Education
Clark University 2006 — 2010
B.S, Communications
The Hanover Insurance Group December 2011 - Present
Hanover Insurance February 2010 - December 2011
NEW ENGLAND HOME THERAPIES January 2008 - March 2010
BROPHY FINANCIAL ADVISORY GROUP August 2007 - April 2008
Skills
Accounting, Customer Service, Spreadsheets, General Ledger, Database Administration, Research, ACL, Auditing, Internal Audit
Education
Assumption College 2009 — 2012
Master of Business Administration, Accounting
Bond University 2009 — 2009
Saint Anselm College 2004 — 2008
Bachelor of Arts, Business/Finance major
Anna Maria College
Travelers Insurance PresidentNJSIA2007 - 2012
High Point Insurance September 2003 - February 2006
Prudential Financial November 1997 - September 2003
General Accident Insurance Company September 1992 - September 1996
Hanover Insurance August 1986 - September 1992
Skills
Claim, Liability, Investigation, Private Investigations, Insurance, Workers Compensation, Fraud, Property & Casualty..., Background Checks, Property Damage, Claims Management, Legal Liability, Criminal Investigations, Accident, Subrogation, Internal Investigations, Litigation Management, Interrogation, Surveillance, Claims Investigations, Insurance Law, Casualty, Liability Analysis, Claim Investigation, Enforcement, General Insurance, Commercial Insurance, Certified Fraud Examiner, Litigation, Evidence, Identity Theft, Police, Skip Tracing, Litigation Support, Claims Resolution, Claims Handling, Executive Protection, Risk Assessment, Professional Liability, Asset Protection, Personal Injury, Investigative Research, Special Investigations, Workplace Violence, Property Claims, Fraud Detection, Adjusters, Criminal Justice, Fraud Claims
Education
City University of New York-John Jay College of Criminal Justice 1983 — 1985
MA
Stockton University 1979 — 1983
BA
Hanover Insurance April 2014 - Present
Hanover Professional Portfolio a division of Hanover Insurance Group March 2005 - April 2014
Skills
Insurance, Financial Analysis, Financial Reporting, Professional Liability, Finance, Accounting, Accounts Receivable, Customer Service, Forecasting, Leadership, Microsoft Excel
Education
Aquinas College
BSBA, Accounting & Business Administration
Acadia Insurance (a W. R. Berkley Company) June 2015 - Present
Acadia Insurance (a W. R. Berkley Company) June 2014 - June 2015
The Major David Brodeur Memorial Foundation August 2011 - August 2014
Acadia Insurance November 2013 - June 2014
Affiliated FM June 2011 - November 2013
Hanover Insurance June 2008 - June 2011
The Hanover Insurance Group February 2007 - June 2008
MES Solutions March 2006 - July 2006
Arbella Insurance Group March 2003 - March 2006
Qualiex Inc. 1999 - 2003
Skills
Risk Management, Insurance, Underwriting, Property & Casualty..., Analysis, Reinsurance, Team Building, Team Leadership, Negotiation, Sales, Commercial Insurance, Marketing, New Business Development, Commercial Lines, Business Strategy, Claim, Workers Compensation
Education
Anna Maria College 2008 — 2012
Masters, Business Administration concentrating on Strategy & Leadership, 3.9 GPA
Salem State University 1995 — 2003
Bachelors Degree, Criminal Justice
AUBURN SENIOR HIGH SCHHOL 1991 — 1994
Diploma
Hanover Insurance 2007 - Present
The Hanover Insurance Group 2001 - 2007
PwC 1996 - 2001
Skills
SDLC, Insurance, Property & Casualty..., Project Life Cycle..., Vendor Management, Relationship Building, Resource Allocation, Optimization Strategies, Employee Recruitment, Development Planning, Technical/Non-Technical..., Staff Instruction, Workplace Planning, Employee Relations, Project & Program..., Contract Negotiations, Issue Resolution, Constructive..., Client Requirements..., Employee Incentives &..., Recruiting, Change Management, Human Resources, Requirements Gathering, Access, Resource Management, SQL, Process Improvement, Business Analysis, Business Requirements, Requirements Analysis, Business Process..., Program Management, SharePoint
Education
Connecticut College
Bachelor of Arts (B.A.)
Hanover Insurance July 2003 - Present
The Hanover Insurance Group August 1996 - July 2003
Walt Disney World 1983 - 1985
Skills
Strategic Planning, Management, Facilities Management, Budgets, Change Management, Vendor Management, Leadership, Program Management, Process Improvement, Project Management, Operations Management, Team Building, Customer Service, Employee Relations, Training, Contract Negotiation, Performance Management, Coaching, Risk Management
Education
University of Massachusetts, Amherst 1976 — 1980
Plant and Soil Science, Engineering
University of Massachusetts, Amherst 1976 — 1980
Engineering, Plant and Soil Science
Anna Maria College
Master of Business Administration (M.B.A.)
The Hanover Insurance Group October 2013 - Present
Hanover Insurance June 2009 - October 2013
Liberty Mutual Group February 2005 - June 2009
Liberty Mutual Group October 2003 - February 2005
Thomas Weisel Partners April 2001 - March 2003
SunTrust Robinson Humphrey December 1999 - April 2001
BankBoston 1997 - 1999
Skills
Insurance, Property, Analysis, Financial Analysis, Management, Mergers, Financial Modeling, Leadership, Business Analysis, Strategic Planning, Analytics, General Insurance, Process Improvement
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1996 — 1997
MS Finance, Finance
University of Rhode Island 1993 — 1996
BS, Finance, Marketing
Homesite Insurance July 2009 - Present
Hanover Insurance February 1998 - July 2009
Skills
Reinsurance, Property & Casualty..., Underwriting, Insurance, General Insurance, Commercial Insurance, Claim, Risk Management, Financial Analysis, Casualty, Due Diligence, Mergers, Liability, Actuarial Science, Process Improvement, Vendor Management, Business Analysis, Accounting
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2005 — 2009
MSF, Finance
Clark University 1992 — 1996
Bachelor of Arts (B.A.), Economics
Hanover Insurance March 2009 - Present
Skills
Insurance, Process Improvement, Underwriting, Property & Casualty..., Business Analysis, Vendor Management, Data Analysis, Change Management, General Insurance, Metrics, Analysis, Operations Management, Access, Operational Excellence, Visio, Business Process..., Microsoft Excel, Financial Analysis, Leadership
Education
Becker College 2003 — 2005
Bachelor's, Business Management
CNA Insurance February 2015 - Present
Hanover Insurance July 2007 - February 2015
The Hanover Insurance Group August 2003 - July 2007
The Hanover Insurance Group October 2000 - August 2003
Skills
Property & Casualty..., Commercial Insurance, Commercial Lines, Liability, Casualty, Professional Liability, Underwriting, Workers Compensation, Umbrella Insurance, General Insurance, Legal Liability, Insurance, D&O, Claim, Inland Marine, Employment Practices..., Excess, Brokers
Education
Eastern Michigan University 2005 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
Michigan State University 1997 — 2000
Bachelor of Arts (B.A.), Elementary Education and Teaching
Hanover Insurance April 2009 - Present
OneBeacon Insurance 1990 - 2009
Skills
Commercial Lines, Marketing, Sales, Property & Casualty..., Insurance, Commercial Insurance, Underwriting, General Insurance, Liability, Casualty, Workers Compensation, Umbrella Insurance, Professional Liability, Legal Liability, Claim
Education
Boston University - School of Management 2004 — 2008
MSIM, Insurance Management-MBA
Husson College 1992 — 1997
BSBA, Business
The Hanover Insurance Group January 2006 - Present
Hanover Insurance September 1998 - January 2006
The Hanover Insurance Group September 1990 - September 1998
The Hanover Insurance Group October 1979 - September 1990
Skills
Commercial Lines, Underwriting, Insurance, Product Development, Customer Service, Property & Casualty..., Commercial Insurance, General Insurance, Liability, Professional Liability, Legal Liability, Reinsurance, Claim, Claims Management, Umbrella Insurance
Education
Assumption College 1984 — 1987
Business Administration and Management, General
Hanover Insurance 2005 - Present
Hanover Insurance May 2005 - May 2007
National Grange 1997 - 2004
Skills
Underwriting, Surety, Surety Bonds, Bonds, Property & Casualty..., Commercial Insurance, Commercial Lines, Insurance, Professional Liability, Casualty, Legal Liability, Employment Practices..., Reinsurance, General Insurance, Liability, Workers Compensation, Brokers, D&O, Claim, Claims Management, Financial Risk, Inland Marine, Risk Management, Umbrella Insurance
Education
Alfred State College - SUNY College of Technology
Plymouth Rock Assurance December 2010 - Present
Hanover Insurance July 2008 - November 2010
MPIUA 2005 - 2010
Arbella Insurance Group 1996 - 2008
AIPSO 1992 - 1996
Commercial Union Insurance Company 1985 - 1992
Skills
Actuarial Science, Casualty, Commercial Insurance, General Insurance, Insurance, Liability, Property
Education
Indiana University - Kelley School of Business 2003 — 2005
MBA, Business
Clark University 1981 — 1985
BA, Math
Hanover Insurance December 2008 - Present
Selective Insurance March 1998 - March 2008
The Hartford January 1986 - March 1998
Skills
Commercial Insurance, Claims Management, Commercial Lines, Coaching, Hiring, Property & Casualty..., Casualty, Legal Liability, Workers Compensation, Liability, Insurance
Education
Ashworth University
Hanover Insurance March 1981 - December 2010
Hanover Inurance 1981 - 2010
Hanover Insurance Group 1981 - 2010
Habover Insurance Group 1981 - 2010
Hanover Insurance 1981 - 2010
Skills
Legal Liability, Property & Casualty..., Liability, Claims Management, Insurance, Workers Compensation, Claim, Casualty, General Insurance, Commercial Insurance, Commercial Lines
Education
University of Rhode Island 2001 — 2006
Masters, Adult Education
Emmanuel College 1970 — 1974
BA, History/Education
North Country Claims May 2010 - Present
Selective Insurance 2000 - 2010
Hanover Insurance March 1988 - November 1997
Skills
Property & Casualty..., Property Damage, Casualty, Commercial Insurance, Liability, Claims Management, Legal Liability, Claim, General Insurance, Insurance, Liability Analysis, Claim Investigation, Professional Liability, Subrogation, Adjustments, Underwriting, Workers Compensation, Claims Handling, Risk Management, Inland Marine, Property Claims, Umbrella Insurance
Education
State University of New York College at Plattsburgh
Bachelor's degree, Business/Commerce, General
Clinton Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
SUNY Plattsburgh
Bachelor of Science (BS), Business Management
Travelers November 2009 - Present
Hanover Insurance March 2001 - November 2009
Safety Insurance June 1988 - March 2001
Skills
Workers Compensation, Professional Liability, Business Analysis, Risk Management, Sales, Microsoft Excel, Customer Service, Legal Liability, Litigation Management, Microsoft Office
Education
Suffolk University Law School 1988 — 1992
Doctor of Law (J.D.)
American University 1984 — 1988
Bachelor of Arts (BA), Communication and Media Studies
Hanover Insurance September 2006 - Present
Skills
CPCU, Claims Handling, Xactimate, Property Claims, Claims Management
Education
Boston University 2013 — 2013
Certificate In Service Operations
Michigan State University 1994 — 1998
Bachelor's degree, Criminal Justice
Hanover Insurance September 1996 - Present
Hanover Insurance September 1996 - Present
Paul Revere Insurance September 1989 - September 1996
Skills
Mainframe expertise
Education
Babson College
MBA
CNA Insurance January 2013 - January 2014
Zurich North America February 2011 - December 2012
Hanover Insurance October 2009 - May 2010
Zurich North America October 2004 - October 2009
BERKSHIRE HATHAWAY HOMESTATE COMPANIES, February 2004 - October 2004
Kemper Insurance May 1998 - October 2003
Blue Ridge Insurance March 1995 - May 1998
Allstate December 1978 - May 1995
Skills
Cash Management, Forecasting, Finance, Accounts Receivable, Sarbanes-Oxley Act, Financial Analysis, Cash Flow, Financial Reporting, Analysis, Tax Accounting, US GAAP, Finacial Management, Strategic Financial..., Account Reconciliation, Financial Forecasting, Internal Controls, Leadership, Risk Management, Invoicing, CPA, Project Planning, Accounting, Auditing, Sarbanes-Oxley, Management Accounting, Reinsurance, Variance Analysis, Internal Audit, Managerial Finance, Strategic Planning
Education
DePaul University 1970 — 1975
Bachelor's degree, Accounting