Teleperformance Canada
Description
Address: 75 Eglinton Ave E, Toronto, ON M4P 3A4, Canada Hours: Open now · Add full hours Unable to add this file. Please check that it is a valid photo. Province: Ontario Phone: +1 416-922-3519Hours: : : : Category: Place name: : Website: : : Website: http://www.teleperformance.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (5) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Teleperformance Canada Posting publicly on the Web Write a review Reviews"Great place to work with beautiful people" "Great staff and great management." "Work pressure is high and pay is low compared to the work load." View all Google reviews
Teleperformance Canada List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Teleperformance Canada. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Teleperformance Canada Employees
Employee
Years
Job
Industry
Julie Gauthier Julie Gauthier's Teleperformance Canada Experience 2005 - 2006
Job Director Customer Support at Genetec
Industry Retail
Experience
Genetec March 2014 - Present
Brother International Corporation (Canada) March 2011 - August 2013
Sears Canada July 2010 - February 2011
TELUS March 2008 - February 2010
Quebecor Media August 2006 - February 2008
Teleperformance Canada 2005 - 2006
Standard Life 2001 - 2005
Bell Mobility 1994 - 2001
Skills
Customer Experience, Call Center, Process Improvement, Management, Leadership, CRM, Team Leadership, Change Management, Vendor Management, Negotiation, Team Management, Operations Management, Outsourcing, Cross-functional Team..., Business Analysis, Performance Management, Account Management, Telecommunications, Sales Operations, Call Centers, Human Resources, Coaching, Team Building, Business Process..., Customer Satisfaction, Sales Management, Service Delivery, Project Management, Business Development, Workforce Management, Program Management, Training, Project Planning, Recruiting, Employee Engagement, Forecasting, Strategy, Budgets, Sales, Customer Retention, Customer Service, Product Management, New Business Development, Business Strategy, Start-ups, Strategic Partnerships, Competitive Analysis, B2B, P&L Management, Strategic Planning
Education
Université du Québec à Montréal 1991 — 1994
Genetec March 2014 - Present
Brother International Corporation (Canada) March 2011 - August 2013
Sears Canada July 2010 - February 2011
TELUS March 2008 - February 2010
Quebecor Media August 2006 - February 2008
Teleperformance Canada 2005 - 2006
Standard Life 2001 - 2005
Bell Mobility 1994 - 2001
Skills
Customer Experience, Call Center, Process Improvement, Management, Leadership, CRM, Team Leadership, Change Management, Vendor Management, Negotiation, Team Management, Operations Management, Outsourcing, Cross-functional Team..., Business Analysis, Performance Management, Account Management, Telecommunications, Sales Operations, Call Centers, Human Resources, Coaching, Team Building, Business Process..., Customer Satisfaction, Sales Management, Service Delivery, Project Management, Business Development, Workforce Management, Program Management, Training, Project Planning, Recruiting, Employee Engagement, Forecasting, Strategy, Budgets, Sales, Customer Retention, Customer Service, Product Management, New Business Development, Business Strategy, Start-ups, Strategic Partnerships, Competitive Analysis, B2B, P&L Management, Strategic Planning
Education
Université du Québec à Montréal 1991 — 1994
Sanhaji Bdiri bdiri Sanhaji Bdiri bdiri's Teleperformance Canada Experience November 2010 - Present
Job AGENTS CENTRE D'APPEL chez Teleperformance canada
Industry Accounting
Experience
Teleperformance canada November 2010 - Present
Quebec Kitchens March 2013 - December 2013
Téléperformance Canada Montréal November 2010 - November 2013
Stirelec, Tunisie June 2007 - July 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook
Education
Université du Québec à Montréal 2011 — 2013
Certificat en comptabilité générale, comptabilité générale
Institut Supérieur des Etudes Technologiques(ISET),Tunisie 2000 — 2003
Diplôme de Technicien Supérieur en Comptabilité Finance, Comptabilité Finance
Teleperformance canada November 2010 - Present
Quebec Kitchens March 2013 - December 2013
Téléperformance Canada Montréal November 2010 - November 2013
Stirelec, Tunisie June 2007 - July 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook
Education
Université du Québec à Montréal 2011 — 2013
Certificat en comptabilité générale, comptabilité générale
Institut Supérieur des Etudes Technologiques(ISET),Tunisie 2000 — 2003
Diplôme de Technicien Supérieur en Comptabilité Finance, Comptabilité Finance
Sobrina Campbell Sobrina Campbell's Teleperformance Canada Experience 2012 - 2014
Job Customer Service and Sales Representative at Teleperformance
Industry Marketing and Advertising
Experience
Credico Marketing Incorporation January 2008 - Present
Teleperformance Canada 2012 - 2014
Dr. Devi's Office April 2010 - June 2010
Skills
Healthcare, Cold Calling, Sales Presentations, Advertising Sales, Customer Service, Microsoft Office, Word, Excel, Market Research, Promotions, Fundraising, Telephone Skills
Education
CJ Healthcare College 2009 — 2010
diploma, medical Lab Technician
Ryerson University 2006 — 2008
2 years, biology and chemistry
Credico Marketing Incorporation January 2008 - Present
Teleperformance Canada 2012 - 2014
Dr. Devi's Office April 2010 - June 2010
Skills
Healthcare, Cold Calling, Sales Presentations, Advertising Sales, Customer Service, Microsoft Office, Word, Excel, Market Research, Promotions, Fundraising, Telephone Skills
Education
CJ Healthcare College 2009 — 2010
diploma, medical Lab Technician
Ryerson University 2006 — 2008
2 years, biology and chemistry
ESTHER O I AINA's Teleperformance Canada Experience March 2015 - Present
Job
Industry Telecommunications
Experience
TELEPERFORMANCE CANADA March 2015 - Present
Samsung Electronic west africa July 2010 - December 2014
Canton Concourse Training facility Managment May 2008 - June 2010
Newman training facility 2000 - 2004
Skills
Negotiation, Strategic Planning, Teamwork, Customer Service, Microsoft Office, Team Leadership, Business Strategy, Microsoft Excel, Management, Employee Relations, Market Research, Customer Satisfaction, Business Development, Project Planning, Team Management
Education
Anglia Ruskin University 2012 — 2014
professional Certifications, Human Resources Management/Personnel Administration, General, in view
Lagos State University 2007 — 2013
Bachelor of Science (BSc), history and international relations studies
TELEPERFORMANCE CANADA March 2015 - Present
Samsung Electronic west africa July 2010 - December 2014
Canton Concourse Training facility Managment May 2008 - June 2010
Newman training facility 2000 - 2004
Skills
Negotiation, Strategic Planning, Teamwork, Customer Service, Microsoft Office, Team Leadership, Business Strategy, Microsoft Excel, Management, Employee Relations, Market Research, Customer Satisfaction, Business Development, Project Planning, Team Management
Education
Anglia Ruskin University 2012 — 2014
professional Certifications, Human Resources Management/Personnel Administration, General, in view
Lagos State University 2007 — 2013
Bachelor of Science (BSc), history and international relations studies
Waqar Afzal's Teleperformance Canada Experience October 2013 - Present
Job Call Centre Manager at Teleperformance
Industry Consumer Services
Experience
Teleperformance Canada October 2013 - Present
Teleperformance 2005 - 2013
Teleperformance Canada July 2004 - March 2005
Teleperformance Canada March 2002 - June 2004
Skills
BPO, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Collaborative Problem..., Human Resource..., ITIL, Interviews, Leadership, Management, Performance Management, Policy, Public Relations, Quality Assurance, Recruiting, Sales, Service Delivery, Team Leadership, Team Management, Training, Workforce Management
Education
University of Karachi 1990 — 1992
Bcom
University of Karachi
Teleperformance Canada October 2013 - Present
Teleperformance 2005 - 2013
Teleperformance Canada July 2004 - March 2005
Teleperformance Canada March 2002 - June 2004
Skills
BPO, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Collaborative Problem..., Human Resource..., ITIL, Interviews, Leadership, Management, Performance Management, Policy, Public Relations, Quality Assurance, Recruiting, Sales, Service Delivery, Team Leadership, Team Management, Training, Workforce Management
Education
University of Karachi 1990 — 1992
Bcom
University of Karachi
Namita Nijjar Namita Nijjar's Teleperformance Canada Experience February 2006 - May 2007
Job Entrepreneur, Talent Acquisition Leader
Industry Consumer Services
Experience
Simcoe Place Health Clinic November 2012 - Present
Blue Ocean Talent Consulting Inc. July 2010 - Present
Sears Canada 2008 - 2010
Sears Canada 2007 - 2008
Teleperformance Canada February 2006 - May 2007
Skills
Onboarding, Talent Management, Talent Acquisition, Recruiting, Performance Management, Applicant Tracking..., Sourcing, Vendor Management, Human Resources, CRM, Interviews, Management, Change Management, Screening, Executive Search, Leadership, Strategy, Training, Program Management, Account Management, Start-ups, Strategic Planning, Hiring, Coaching, Business Strategy, Contract Recruitment, Internet Recruiting, Employee Engagement, Workforce Planning, Succession Planning, Employee Relations, Technical Recruiting, Screening Resumes
Education
Seneca College of Applied Arts and Technology
University of Toronto - Woodsworth College
Simcoe Place Health Clinic November 2012 - Present
Blue Ocean Talent Consulting Inc. July 2010 - Present
Sears Canada 2008 - 2010
Sears Canada 2007 - 2008
Teleperformance Canada February 2006 - May 2007
Skills
Onboarding, Talent Management, Talent Acquisition, Recruiting, Performance Management, Applicant Tracking..., Sourcing, Vendor Management, Human Resources, CRM, Interviews, Management, Change Management, Screening, Executive Search, Leadership, Strategy, Training, Program Management, Account Management, Start-ups, Strategic Planning, Hiring, Coaching, Business Strategy, Contract Recruitment, Internet Recruiting, Employee Engagement, Workforce Planning, Succession Planning, Employee Relations, Technical Recruiting, Screening Resumes
Education
Seneca College of Applied Arts and Technology
University of Toronto - Woodsworth College
Carlie Hill Carlie Hill's Teleperformance Canada Experience June 2009 - December 2009
Job Aboriginal PreApprenticeship Carpentry Program at Miziwe Biik & George Brown College
Industry Higher Education
Experience
Miziwe Biik & George Brown College January 2012 - Present
Aboriginal Youth Employment Skills Building Program May 2011 - January 2012
Mexx Canada November 2010 - January 2011
Teleperformance Canada June 2009 - December 2009
Skills
Maintains exceptional..., Hardworking, excellent communicator, Creative Problem Solving, self-motivated
Education
George Brown College 2012 — 2012
Entry Level Degree, Carpentry
Centennial College 2011 — 2011
Photovoltaics
George Brown College 2011 — 2011
One class Program, Speaking with Confidence/ Public Speaking
Miziwe Biik & George Brown College January 2012 - Present
Aboriginal Youth Employment Skills Building Program May 2011 - January 2012
Mexx Canada November 2010 - January 2011
Teleperformance Canada June 2009 - December 2009
Skills
Maintains exceptional..., Hardworking, excellent communicator, Creative Problem Solving, self-motivated
Education
George Brown College 2012 — 2012
Entry Level Degree, Carpentry
Centennial College 2011 — 2011
Photovoltaics
George Brown College 2011 — 2011
One class Program, Speaking with Confidence/ Public Speaking
Mike Pipicello Mike Pipicello's Teleperformance Canada Experience April 2011 - Present
Job Montreal Director of Operations at Teleperformance
Industry Marketing and Advertising
Experience
Teleperformance Canada April 2011 - Present
Teleperformance April 2011 - Present
Aragon Marketing Group May 2007 - February 2011
Memberworks 2002 - 2007
Memberworks Canada 2002 - 2007
Second Cup 1997 - 2002
Skills
Strategic Planning, Management, Consulting, Call Center, Customer Retention, Customer Experience, Customer Service, Customer Satisfaction, Customer Acquisition, Telemarketing, Team Leadership, Direct Marketing, Marketing, Performance Management, Time Management, Project Management, Call Center Development, Avaya, Product Marketing, Lead Generation, Change Management, Team Management, Process Improvement, Workforce Management, Operations Management, Retail, New Business Development, Account Management, Coaching, Telecommunications, Vendor Management, Recruiting, Contact Centers, Leadership, Outsourcing, BPO, Training, Budgets, Loyalty Programs, Marketing Strategy, Relationship Management, Sales Management, Business Development, Business Analysis, B2B, Cross-functional Team..., Team Building, Employee Relations, Inbound Marketing, Sales
Education
Lasalle College 2000 — 2002
Business Adminstration, Business, Management, Marketing, and Related Support Services
Dawson College 1997 — 2000
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Laurier Macdonald 1994 — 1997
Teleperformance Canada April 2011 - Present
Teleperformance April 2011 - Present
Aragon Marketing Group May 2007 - February 2011
Memberworks 2002 - 2007
Memberworks Canada 2002 - 2007
Second Cup 1997 - 2002
Skills
Strategic Planning, Management, Consulting, Call Center, Customer Retention, Customer Experience, Customer Service, Customer Satisfaction, Customer Acquisition, Telemarketing, Team Leadership, Direct Marketing, Marketing, Performance Management, Time Management, Project Management, Call Center Development, Avaya, Product Marketing, Lead Generation, Change Management, Team Management, Process Improvement, Workforce Management, Operations Management, Retail, New Business Development, Account Management, Coaching, Telecommunications, Vendor Management, Recruiting, Contact Centers, Leadership, Outsourcing, BPO, Training, Budgets, Loyalty Programs, Marketing Strategy, Relationship Management, Sales Management, Business Development, Business Analysis, B2B, Cross-functional Team..., Team Building, Employee Relations, Inbound Marketing, Sales
Education
Lasalle College 2000 — 2002
Business Adminstration, Business, Management, Marketing, and Related Support Services
Dawson College 1997 — 2000
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Laurier Macdonald 1994 — 1997
Altin Prela's Teleperformance Canada Experience 2006 - 2008
Job Business Development Executive at AscendantFX Capital Inc
Industry International Trade and Development
Experience
AscendantFX Capital Inc. 2011 - Present
Cambridge Mercantile Group (C.M.G) 2008 - 2011
Teleperformance Canada 2006 - 2008
Skills
Business Development, New Business Development, Recruiting, Training, Sales Motivation, Event Management, Account Management, Sales Operations, Market Research, CRM, Sales Process, Management
Education
George Brown College 2002 — 2005
Business Management
AscendantFX Capital Inc. 2011 - Present
Cambridge Mercantile Group (C.M.G) 2008 - 2011
Teleperformance Canada 2006 - 2008
Skills
Business Development, New Business Development, Recruiting, Training, Sales Motivation, Event Management, Account Management, Sales Operations, Market Research, CRM, Sales Process, Management
Education
George Brown College 2002 — 2005
Business Management
Patrick PERONET's Teleperformance Canada Experience March 2008 - February 2009
Job Senior Business Analyst chez National Bank of Canada
Industry Computer Networking
Experience
National Bank of Canada March 2012 - Present
Bell January 2011 - February 2012
BDC September 2009 - July 2010
BDC February 2009 - September 2009
Teleperformance Canada March 2008 - February 2009
BNP Paribas October 2006 - December 2007
CEA July 2006 - October 2006
CEA July 2006 - October 2006
Credit Agricole May 2005 - July 2006
Credit Agricole April 2004 - May 2005
Skills
Active Directory, VMware, DNS, TCP/IP, Group Policy
Education
PARIS- Versailles Academy 2000 — 2006
Baccalaureat (BTS informatique de gestion), Network administrator
Université Panthéon Assas (Paris II) 1998 — 2000
DEUG, Droit
National Bank of Canada March 2012 - Present
Bell January 2011 - February 2012
BDC September 2009 - July 2010
BDC February 2009 - September 2009
Teleperformance Canada March 2008 - February 2009
BNP Paribas October 2006 - December 2007
CEA July 2006 - October 2006
CEA July 2006 - October 2006
Credit Agricole May 2005 - July 2006
Credit Agricole April 2004 - May 2005
Skills
Active Directory, VMware, DNS, TCP/IP, Group Policy
Education
PARIS- Versailles Academy 2000 — 2006
Baccalaureat (BTS informatique de gestion), Network administrator
Université Panthéon Assas (Paris II) 1998 — 2000
DEUG, Droit
Vahirda Arunan Vahirda Arunan's Teleperformance Canada Experience June 2007 - September 2007
Job Investigative Assistant at College of Physicians and Surgeons of Ontario
Industry International Affairs
Experience
College of Physicians and Surgeons of Ontario July 2012 - Present
Citizenship and Immigration Canada January 2012 - May 2012
Youth Challenge International July 2011 - September 2011
TR Leger Immigrant Services November 2010 - February 2011
Canadian Forces Base - Kingston September 2010 - November 2010
Rights and Democracy Network at Glendon September 2009 - May 2010
Glendon Model United Nations September 2008 - May 2010
Glendon College Student Union May 2008 - May 2009
Teleperformance Canada June 2007 - September 2007
Skills
Bilingual, Organized, Reliable, Microsoft Word, PowerPoint, English, Microsoft Excel, Event Management, Research, International Relations, Policy, Community Outreach, Event Planning, Nonprofits, Human Rights, Public Speaking, Public Policy, Microsoft Office, Policy Analysis, Social Media
Education
York University, Collège universitaire Glendon 2007 — 2010
B.A. Bilingual Honours, International Studies
Concordia University 2006 — 2007
English Literature
College of Physicians and Surgeons of Ontario July 2012 - Present
Citizenship and Immigration Canada January 2012 - May 2012
Youth Challenge International July 2011 - September 2011
TR Leger Immigrant Services November 2010 - February 2011
Canadian Forces Base - Kingston September 2010 - November 2010
Rights and Democracy Network at Glendon September 2009 - May 2010
Glendon Model United Nations September 2008 - May 2010
Glendon College Student Union May 2008 - May 2009
Teleperformance Canada June 2007 - September 2007
Skills
Bilingual, Organized, Reliable, Microsoft Word, PowerPoint, English, Microsoft Excel, Event Management, Research, International Relations, Policy, Community Outreach, Event Planning, Nonprofits, Human Rights, Public Speaking, Public Policy, Microsoft Office, Policy Analysis, Social Media
Education
York University, Collège universitaire Glendon 2007 — 2010
B.A. Bilingual Honours, International Studies
Concordia University 2006 — 2007
English Literature
Atul Prabhakar's Teleperformance Canada Experience September 2007 - November 2008
Job Director of Information Technology at Rosewood Hotels & Resorts
Industry Hospitality
Experience
Rosewood Hotels & Resorts November 2010 - Present
Vivonet October 2010 - November 2010
VANOC June 2009 - February 2010
Teleperformance Canada September 2007 - November 2008
Bond Communications Techonology Integrator April 2003 - July 2007
Syahya National Company for Tourism 2001 - 2003
www.oberoihotels.com/ 1996 - 1999
Skills
Customer Satisfaction, Call Center, Customer Service, Training, Computer Hardware, Project Planning, Printers, Network+, Teamwork, Team Management, Troubleshooting, Team Leadership, Security, Active Directory, Project Management, Networking, Operations Management, Team Building, Opening Hotels, Hospitality Industry, Hospitality, Time Management, Hotels
Education
Himachal Pradesh University 1986 — 1988
B.A
Rosewood Hotels & Resorts November 2010 - Present
Vivonet October 2010 - November 2010
VANOC June 2009 - February 2010
Teleperformance Canada September 2007 - November 2008
Bond Communications Techonology Integrator April 2003 - July 2007
Syahya National Company for Tourism 2001 - 2003
www.oberoihotels.com/ 1996 - 1999
Skills
Customer Satisfaction, Call Center, Customer Service, Training, Computer Hardware, Project Planning, Printers, Network+, Teamwork, Team Management, Troubleshooting, Team Leadership, Security, Active Directory, Project Management, Networking, Operations Management, Team Building, Opening Hotels, Hospitality Industry, Hospitality, Time Management, Hotels
Education
Himachal Pradesh University 1986 — 1988
B.A
hayen mchiri hayen mchiri's Teleperformance Canada Experience August 2007 - April 2008
Job Technicien Bureau Central au CORT/TNOC chez Bell
Industry Telecommunications
Experience
Bell January 2013 - Present
Bell Canada April 2008 - December 2012
TELEPERFORMANCE CANADA August 2007 - April 2008
Mutuelle Nationale de l’Enseignement de Tunisie August 2003 - May 2007
Société SEM Stone June 2003 - July 2003
Société Tunisienne de Télémarketing S.T.T October 2002 - May 2003
Société de Promotion Immobilière & Commerciale S.P.R.I.C July 2001 - August 2002
Skills
ventes, SAP, finance, RUP, BPMN, Siebel, Business Process, COBIT, Analyste commercial, Intégration, Télécommunications, ITIL, Informatique..., Gestion de projet, Management, Gestion d'équipe, Change Management, SQL, Service client
Education
Université de Montréal - HEC Montréal 2009 — 2011
certificat, gestion des affaires électroniques
École Supérieure de Commerce de Tunis 1997 — 2002
B.A.A, études supérieures commerciales
Bell January 2013 - Present
Bell Canada April 2008 - December 2012
TELEPERFORMANCE CANADA August 2007 - April 2008
Mutuelle Nationale de l’Enseignement de Tunisie August 2003 - May 2007
Société SEM Stone June 2003 - July 2003
Société Tunisienne de Télémarketing S.T.T October 2002 - May 2003
Société de Promotion Immobilière & Commerciale S.P.R.I.C July 2001 - August 2002
Skills
ventes, SAP, finance, RUP, BPMN, Siebel, Business Process, COBIT, Analyste commercial, Intégration, Télécommunications, ITIL, Informatique..., Gestion de projet, Management, Gestion d'équipe, Change Management, SQL, Service client
Education
Université de Montréal - HEC Montréal 2009 — 2011
certificat, gestion des affaires électroniques
École Supérieure de Commerce de Tunis 1997 — 2002
B.A.A, études supérieures commerciales
Christopher Prospero Christopher Prospero's Teleperformance Canada Experience June 2003 - June 2009
Job Project Manager at Nuroad Construction
Industry Construction
Experience
Nuroad Construction Limited June 2009 - Present
Teleperformance Canada June 2003 - June 2009
Skills
Workforce Management, Performance Management, Call Center Development, BPO, Call Center, Contact Centers, Construction Management, Construction Drawings, Construction Safety, Road Safety, Concrete Materials, CRM, Vendor Management, Incident Management, Team Management, Telecommunications, Avaya, Employee Engagement, Customer Experience, Business Process..., Outsourcing, Service Delivery, Call Centers, Business Analysis, IT Service Management, Project Management
Education
Carleton University 1992 — 1996
BA, Business
Nuroad Construction Limited June 2009 - Present
Teleperformance Canada June 2003 - June 2009
Skills
Workforce Management, Performance Management, Call Center Development, BPO, Call Center, Contact Centers, Construction Management, Construction Drawings, Construction Safety, Road Safety, Concrete Materials, CRM, Vendor Management, Incident Management, Team Management, Telecommunications, Avaya, Employee Engagement, Customer Experience, Business Process..., Outsourcing, Service Delivery, Call Centers, Business Analysis, IT Service Management, Project Management
Education
Carleton University 1992 — 1996
BA, Business
Jephthah Duppati's Teleperformance Canada Experience May 2010 - June 2010
Job Credit Analyst @ TD Canada Trust
Industry Banking
Experience
TD September 2013 - September 2014
RBC Royal Bank of Canada October 2012 - June 2013
HSBC CANADA July 2010 - March 2012
Teleperformance Canada May 2010 - June 2010
HSBC October 2005 - February 2010
ICICI Bank March 2004 - August 2005
Vodafone January 2002 - March 2004
Skills
Coaching, Compliance Audits, Teamwork, Team Motivator, Team Building, Delivering Results, Excellent communication..., Credit Analysis, Customer Satisfaction, Customer Retention, Analytical Approach, Mortgage Lending, Negotiation, Credit, Communication, Quality Auditing, Financial Analysis, Business Development, Management, Loans, Relationship Management, Financial Risk, Risk Management, Credit Cards, Banking, Financial Services, Credit Risk, Underwriting, Consumer Lending, Retail Banking, Portfolio Management, Business Analysis, Strategic Financial..., Training, Analysis, Analytical Skills, Mutual Funds, IFC, Sales, Insurance, Sales Process, Customer Experience, Commercial Banking, Call Centers, Investments, Customer Service, Time Management, Wealth Management, Residential Mortgages, Investment Banking
Education
All India Management Association, New Delhi 1999 — 2001
Post Graduate Diploma in, Information Technology and Management, A -
Osmania University 1996 — 1999
Bachelor of Commerce - Canadian Equivalent to Bachelor's, B.COM
Little Flower Junior College 1994 — 1996
High School, Life Sciences
Little Flower High School. 1982 — 1994
High School
TD September 2013 - September 2014
RBC Royal Bank of Canada October 2012 - June 2013
HSBC CANADA July 2010 - March 2012
Teleperformance Canada May 2010 - June 2010
HSBC October 2005 - February 2010
ICICI Bank March 2004 - August 2005
Vodafone January 2002 - March 2004
Skills
Coaching, Compliance Audits, Teamwork, Team Motivator, Team Building, Delivering Results, Excellent communication..., Credit Analysis, Customer Satisfaction, Customer Retention, Analytical Approach, Mortgage Lending, Negotiation, Credit, Communication, Quality Auditing, Financial Analysis, Business Development, Management, Loans, Relationship Management, Financial Risk, Risk Management, Credit Cards, Banking, Financial Services, Credit Risk, Underwriting, Consumer Lending, Retail Banking, Portfolio Management, Business Analysis, Strategic Financial..., Training, Analysis, Analytical Skills, Mutual Funds, IFC, Sales, Insurance, Sales Process, Customer Experience, Commercial Banking, Call Centers, Investments, Customer Service, Time Management, Wealth Management, Residential Mortgages, Investment Banking
Education
All India Management Association, New Delhi 1999 — 2001
Post Graduate Diploma in, Information Technology and Management, A -
Osmania University 1996 — 1999
Bachelor of Commerce - Canadian Equivalent to Bachelor's, B.COM
Little Flower Junior College 1994 — 1996
High School, Life Sciences
Little Flower High School. 1982 — 1994
High School
Daniel Breton, M.Sc. Daniel Breton, M.Sc.'s Teleperformance Canada Experience June 2006 - November 2006
Job Implementation Coordinator at Oceanwide
Industry Information Technology and Services
Experience
Oceanwide November 2013 - Present
HEC Montreal June 2012 - September 2012
Buffalo Jeans March 2007 - November 2011
Teleperformance Canada June 2006 - November 2006
Voyage Expression October 2004 - May 2006
Skills
Microsoft Office, Business Analysis, Customer Service, Customer Relations, Excel, Analysis, Access, Microsoft Excel, Microsoft Project, SQL, Business Intelligence
Education
HEC Montréal 2011 — 2013
Msc, Information Technology
Concordia University 2004 — 2006
Bachelor of Commerce, Management Information Systems
Oceanwide November 2013 - Present
HEC Montreal June 2012 - September 2012
Buffalo Jeans March 2007 - November 2011
Teleperformance Canada June 2006 - November 2006
Voyage Expression October 2004 - May 2006
Skills
Microsoft Office, Business Analysis, Customer Service, Customer Relations, Excel, Analysis, Access, Microsoft Excel, Microsoft Project, SQL, Business Intelligence
Education
HEC Montréal 2011 — 2013
Msc, Information Technology
Concordia University 2004 — 2006
Bachelor of Commerce, Management Information Systems
Djamal Messar Djamal Messar's Teleperformance Canada Experience April 2008 - January 2011
Job System and Network Administrator at Jewish Eldercare Center
Industry Information Technology and Services
Experience
Informatique ProContact October 2013 - January 2015
IBI Solutions inc May 2013 - September 2013
Groupe GSC April 2012 - September 2013
TM4 February 2012 - April 2012
Teleperformance Canada April 2008 - January 2011
Établissement SIAD AUTOMOBILE (PEUGEOT ALGERIE April 2001 - January 2008
Skills
VMware, VMware ESX, DNS, Virtualization, Servers, Active Directory, Windows Server, Apache, Windows, VMware Infrastructure, ITIL, HP, vSphere, Microsoft Exchange, IT Management, System Administration, Linux, Windows 7, Integration, MySQL, SQL, TCP/IP, DHCP, Microsoft SQL Server, TMG, VPN, Red Hat Linux, Firewalls, Cisco Technologies, Hyper-V, système de surveillance..., VDI, VMware Horizon..., SAN, VMware vSphere, Virtualisation, Réseau de stockage, Infrastructure, Microsoft Windows, Intégration, Management IT, Serveurs
Education
Université de Montréal - HEC Montréal 2015 — 2018
Certificat, Gestion de projets, En cours
College de Rosemont 2011 — 2012
AEC, Gestionnaire de réseau Windows et Linux
UdeM 2008 — 2009
Certificat en informatique, Information Technology
Algérie Tizi-Ouzou 1996 — 2000
DEC, Technique d'informatique
Informatique ProContact October 2013 - January 2015
IBI Solutions inc May 2013 - September 2013
Groupe GSC April 2012 - September 2013
TM4 February 2012 - April 2012
Teleperformance Canada April 2008 - January 2011
Établissement SIAD AUTOMOBILE (PEUGEOT ALGERIE April 2001 - January 2008
Skills
VMware, VMware ESX, DNS, Virtualization, Servers, Active Directory, Windows Server, Apache, Windows, VMware Infrastructure, ITIL, HP, vSphere, Microsoft Exchange, IT Management, System Administration, Linux, Windows 7, Integration, MySQL, SQL, TCP/IP, DHCP, Microsoft SQL Server, TMG, VPN, Red Hat Linux, Firewalls, Cisco Technologies, Hyper-V, système de surveillance..., VDI, VMware Horizon..., SAN, VMware vSphere, Virtualisation, Réseau de stockage, Infrastructure, Microsoft Windows, Intégration, Management IT, Serveurs
Education
Université de Montréal - HEC Montréal 2015 — 2018
Certificat, Gestion de projets, En cours
College de Rosemont 2011 — 2012
AEC, Gestionnaire de réseau Windows et Linux
UdeM 2008 — 2009
Certificat en informatique, Information Technology
Algérie Tizi-Ouzou 1996 — 2000
DEC, Technique d'informatique
Libardo Salcedo Libardo Salcedo's Teleperformance Canada Experience 2000 - 2007
Job Program Manager, IT Infrastructure
Industry Information Technology and Services
Experience
Kinross Gold Corporation April 2012 - Present
Kinross Gold Corporation October 2009 - March 2012
Research In Motion September 2007 - November 2009
Teleperformance Canada 2000 - 2007
Datatiempo Ltda 1997 - 1999
Skills
Vendor Management, PMP, Project Management, IT Management, Management, Telecommunications, Team Leadership, Troubleshooting, Process Improvement, Solution Architecture, SharePoint, Program Management, IT Service Management, IT Strategy, ITIL, Data Center, Visio, Analysis, Databases, IT Operations, Outsourcing, Team Management, PMO, Integration, Information Technology, MS Project, Project Portfolio..., Business Process, Business Process..., Project Delivery
Education
Pontificia Universidad Javeriana
BS, Electronic Engineer
Universidad de Los Andes
Master, Management
Kinross Gold Corporation April 2012 - Present
Kinross Gold Corporation October 2009 - March 2012
Research In Motion September 2007 - November 2009
Teleperformance Canada 2000 - 2007
Datatiempo Ltda 1997 - 1999
Skills
Vendor Management, PMP, Project Management, IT Management, Management, Telecommunications, Team Leadership, Troubleshooting, Process Improvement, Solution Architecture, SharePoint, Program Management, IT Service Management, IT Strategy, ITIL, Data Center, Visio, Analysis, Databases, IT Operations, Outsourcing, Team Management, PMO, Integration, Information Technology, MS Project, Project Portfolio..., Business Process, Business Process..., Project Delivery
Education
Pontificia Universidad Javeriana
BS, Electronic Engineer
Universidad de Los Andes
Master, Management
khaled Boukhechba khaled Boukhechba's Teleperformance Canada Experience 2004 - 2007
Job Expert consultant at Desjardins
Industry Computer Networking
Experience
Desjardins April 2011 - Present
CGI October 2007 - April 2011
Teleperformance 2005 - 2007
Teleperformance 2005 - 2007
teleperformance canada 2004 - 2007
Skills
TCP/IP, Blackberry Enterprise..., Blackberry, Troubleshooting, Lotus Domino, Programming, Windows Server, Operating Systems, IT Service Management, Networking, ITIL, Integration, Windows, Technical Support, Linux, Active Directory, Business Analysis, Change Management
Education
Université des Sciences et de la Technologie 'Houari Boumediène' 1991 — 1996
Ingineering / Bachlor +2, Telecommunication/ networking
Desjardins April 2011 - Present
CGI October 2007 - April 2011
Teleperformance 2005 - 2007
Teleperformance 2005 - 2007
teleperformance canada 2004 - 2007
Skills
TCP/IP, Blackberry Enterprise..., Blackberry, Troubleshooting, Lotus Domino, Programming, Windows Server, Operating Systems, IT Service Management, Networking, ITIL, Integration, Windows, Technical Support, Linux, Active Directory, Business Analysis, Change Management
Education
Université des Sciences et de la Technologie 'Houari Boumediène' 1991 — 1996
Ingineering / Bachlor +2, Telecommunication/ networking
Anthony Hurst's Teleperformance Canada Experience September 2005 - August 2007
Job Senior Account Manager at AVG Technologies
Industry Marketing and Advertising
Experience
AVG Technologies October 2014 - Present
Rogers Communications August 2011 - October 2014
Peitho Inc. June 2010 - December 2011
Direct Sales Force August 2007 - August 2010
Teleperformance, Canada September 2005 - August 2007
Skills
Direct Sales, Sales, Sales Operations, Management, Account Management, Lead Generation, Sales Management, Marketing, Marketing Strategy, Leadership, Negotiation, Team Building, Sales Presentations, Customer Retention, B2B
Education
Algonquin College of Applied Arts and Technology 2007 — 2009
Business Marketing, Business Marketing
Algonquin College of Applied Arts and Technology 2007 — 2009
Canadian Professional Sales Certificate, Professional Selling
AVG Technologies October 2014 - Present
Rogers Communications August 2011 - October 2014
Peitho Inc. June 2010 - December 2011
Direct Sales Force August 2007 - August 2010
Teleperformance, Canada September 2005 - August 2007
Skills
Direct Sales, Sales, Sales Operations, Management, Account Management, Lead Generation, Sales Management, Marketing, Marketing Strategy, Leadership, Negotiation, Team Building, Sales Presentations, Customer Retention, B2B
Education
Algonquin College of Applied Arts and Technology 2007 — 2009
Business Marketing, Business Marketing
Algonquin College of Applied Arts and Technology 2007 — 2009
Canadian Professional Sales Certificate, Professional Selling
Jean Enock Philot's Teleperformance Canada Experience August 2014 - Present
Job Operations Manager
Industry Telecommunications
Experience
Teleperformance Canada August 2014 - Present
Teleperformance Canada August 2014 - Present
Rogers Communications May 2011 - December 2011
Teleperformance Montreal July 2008 - May 2011
Université Quisqueya (UniQ) July 2005 - May 2008
Skills
Customer Experience, Customer Service, Customer Satisfaction, Team Management, Team Leadership, Operations Management, Performance Management, Training, Coaching, Employee Relations, Recruiting, Workforce Management
Education
HEC Montréal 2009 — 2011
Certificate, Marketing Management
University of Montreal
Communication, Communication
Teleperformance Canada August 2014 - Present
Teleperformance Canada August 2014 - Present
Rogers Communications May 2011 - December 2011
Teleperformance Montreal July 2008 - May 2011
Université Quisqueya (UniQ) July 2005 - May 2008
Skills
Customer Experience, Customer Service, Customer Satisfaction, Team Management, Team Leadership, Operations Management, Performance Management, Training, Coaching, Employee Relations, Recruiting, Workforce Management
Education
HEC Montréal 2009 — 2011
Certificate, Marketing Management
University of Montreal
Communication, Communication
Robert O. Biggar Robert O. Biggar's Teleperformance Canada Experience April 2013 - October 2013
Job Tier 1 Advisor at Teleperformance Canada
Industry Computer & Network Security
Experience
Simpro Solutions Canada July 2015 - Present
Apple April 2013 - Present
Shaxa Integrated Services International June 2002 - Present
Teleperformance Canada Incorporated LLC March 2013 - April 2014
Teleperformance Canada April 2013 - October 2013
Vox Datapro December 2011 - April 2013
RBC Insurance November 2011 - March 2013
MMC(maryland Medical Centre,lagos,Nigeria 2000 - 2001
Casafina Capitals West Africa June 1987 - October 1992
Skills
Investments, Legal Advice, Legal Assistance, Legal Research, Legal Translation, Legal Writing, Legal Issues, Corporate Events, Event Planning, Restructuring, Assets Recovery, Due Diligence, Office Administration, Project Planning, Investment Strategies, Investment Advisory, Canadian Securities..., Capital Markets, Mutual Funds, Financial Analysis, Banking, Risk Management, Mergers, Mergers & Acquisitions, Business Strategy, Securities, Business Development, Portfolio Management, Financial Risk, Financial Services, Finance, Private Equity, Project Finance, Corporate Finance, Asset Management, Investment Banking, Trading, Relationship Management, Business Analysis, Business Planning, Financial Modeling, Credit Risk, Management Consulting, Strategy, Telecom Mediation, International..., Financial Markets, Corporate Governance, Credit, Equities
Education
Cegep Marie Victorin,Namur,Montreal. 2014 — 2014
Associate's Degree, Excel Certificate, Computer Appreciation., Attended
College rosemont,westmont,Montreal 2012 — 2013
AEP(attestation etude professionel), Entreprises Management, excellent
University of Ibadan 1992 — 1998
Bachelor of Laws (LLB), Public and International Law, 3.35
Fedral Government College Jos plateau State 1985 — 1987
SSCE GCE A'Level, English Literature (British and Commonwealth)
College Alfred Sisley 1979 — 1985
BEPC, Art History, Criticism and Conservation
Simpro Solutions Canada July 2015 - Present
Apple April 2013 - Present
Shaxa Integrated Services International June 2002 - Present
Teleperformance Canada Incorporated LLC March 2013 - April 2014
Teleperformance Canada April 2013 - October 2013
Vox Datapro December 2011 - April 2013
RBC Insurance November 2011 - March 2013
MMC(maryland Medical Centre,lagos,Nigeria 2000 - 2001
Casafina Capitals West Africa June 1987 - October 1992
Skills
Investments, Legal Advice, Legal Assistance, Legal Research, Legal Translation, Legal Writing, Legal Issues, Corporate Events, Event Planning, Restructuring, Assets Recovery, Due Diligence, Office Administration, Project Planning, Investment Strategies, Investment Advisory, Canadian Securities..., Capital Markets, Mutual Funds, Financial Analysis, Banking, Risk Management, Mergers, Mergers & Acquisitions, Business Strategy, Securities, Business Development, Portfolio Management, Financial Risk, Financial Services, Finance, Private Equity, Project Finance, Corporate Finance, Asset Management, Investment Banking, Trading, Relationship Management, Business Analysis, Business Planning, Financial Modeling, Credit Risk, Management Consulting, Strategy, Telecom Mediation, International..., Financial Markets, Corporate Governance, Credit, Equities
Education
Cegep Marie Victorin,Namur,Montreal. 2014 — 2014
Associate's Degree, Excel Certificate, Computer Appreciation., Attended
College rosemont,westmont,Montreal 2012 — 2013
AEP(attestation etude professionel), Entreprises Management, excellent
University of Ibadan 1992 — 1998
Bachelor of Laws (LLB), Public and International Law, 3.35
Fedral Government College Jos plateau State 1985 — 1987
SSCE GCE A'Level, English Literature (British and Commonwealth)
College Alfred Sisley 1979 — 1985
BEPC, Art History, Criticism and Conservation
Nazim ElYacine Bougherara Nazim ElYacine Bougherara's Teleperformance Canada Experience September 2004 - February 2005
Job Senior Exploration System Administrator at Eni
Industry Oil & Energy
Experience
Eni April 2013 - Present
Schlumberger June 2011 - March 2013
Schlumberger August 2009 - May 2011
Schlumberger January 2008 - July 2009
Schlumberger March 2005 - December 2007
Teleperformance Canada September 2004 - February 2005
CRIM February 2003 - December 2004
UQAM Université du Québec à Montréal May 2002 - August 2002
SAP Labs January 2002 - April 2002
Motorola September 2001 - December 2001
Skills
Web Applications, Databases, Microsoft SQL Server, Project Management, Business Intelligence, SQL, Software Project..., Information Management, Oracle, Data Management, JSP, Visual Studio, MS Project, PHP, VBA, Java, PL/SQL, Database Design, SharePoint, Programming, Software Development, Integration, XML, Unix, ITIL, Requirements Analysis, ArcGIS, Visual Basic, Linux, OFM, Database Administration, Windows, IT Management, Petrel, Operating Systems, Data Center
Education
Université du Québec à Montréal 1998 — 2004
Bachelors + Masters, Computer Science
Eni April 2013 - Present
Schlumberger June 2011 - March 2013
Schlumberger August 2009 - May 2011
Schlumberger January 2008 - July 2009
Schlumberger March 2005 - December 2007
Teleperformance Canada September 2004 - February 2005
CRIM February 2003 - December 2004
UQAM Université du Québec à Montréal May 2002 - August 2002
SAP Labs January 2002 - April 2002
Motorola September 2001 - December 2001
Skills
Web Applications, Databases, Microsoft SQL Server, Project Management, Business Intelligence, SQL, Software Project..., Information Management, Oracle, Data Management, JSP, Visual Studio, MS Project, PHP, VBA, Java, PL/SQL, Database Design, SharePoint, Programming, Software Development, Integration, XML, Unix, ITIL, Requirements Analysis, ArcGIS, Visual Basic, Linux, OFM, Database Administration, Windows, IT Management, Petrel, Operating Systems, Data Center
Education
Université du Québec à Montréal 1998 — 2004
Bachelors + Masters, Computer Science
Christophe Hispiwack's Teleperformance Canada Experience 2001 - 2002
Job Director, sales at CMI Uniforms
Industry Apparel & Fashion
Experience
CMI Uniforms, home of Bragard in Canada January 2008 - Present
Bragard Uniforms 1995 - 2008
Barnes Distribution 2002 - 2005
Teleperformance Canada 2001 - 2002
ELIX Inc. 2000 - 2001
Telespectrum Worldwide (Acquired S&P Data) 1999 - 2000
S&P Data 1992 - 1999
Skills
Sales Management, Sales, Customer Service, Forecasting, Call Centers, B2B, Retail, Inventory Management, Sales Operations, Customer Satisfaction, Income Statement, Hiring, Purchasing, Strategic Planning, Account Management, P, Profit
Education
Seneca College of Applied Arts and Technology 1997 — 1999
Associate, Quality Management
Seneca College of Applied Arts and Technology 1995 — 1997
Associate, Business Management
Polytechnical School (Quebec) 1978 — 1981
Associate, Telecommunication Systems
CMI Uniforms, home of Bragard in Canada January 2008 - Present
Bragard Uniforms 1995 - 2008
Barnes Distribution 2002 - 2005
Teleperformance Canada 2001 - 2002
ELIX Inc. 2000 - 2001
Telespectrum Worldwide (Acquired S&P Data) 1999 - 2000
S&P Data 1992 - 1999
Skills
Sales Management, Sales, Customer Service, Forecasting, Call Centers, B2B, Retail, Inventory Management, Sales Operations, Customer Satisfaction, Income Statement, Hiring, Purchasing, Strategic Planning, Account Management, P, Profit
Education
Seneca College of Applied Arts and Technology 1997 — 1999
Associate, Quality Management
Seneca College of Applied Arts and Technology 1995 — 1997
Associate, Business Management
Polytechnical School (Quebec) 1978 — 1981
Associate, Telecommunication Systems
Sudesh Sundraiya's Teleperformance Canada Experience December 2004 - April 2005
Job Contact Centre Professional
Industry Management Consulting
Experience
In Genius Solutions Inc October 2013 - April 2014
Grey Power September 2011 - August 2013
Sundraiya Consulting Group Inc. March 2009 - September 2011
Virgin Mobile Canada April 2010 - August 2010
Resolve Corporation August 2007 - February 2009
Tranworks (Technion Communication) April 2006 - August 2007
Teleperformance Canada December 2004 - April 2005
Telespectrum Worldwide Inc October 1995 - April 2004
Webhelp.com August 2000 - October 2000
Oakland Crusaders Drum & Bugle Corps October 1990 - October 1995
Skills
Call Center, Business Management, Vendor Management, Contact Centre, Strategic Planning, Planning, Workforce Management, Customer Service, Account Management, Employee Relations, Billing, BPO, Process Improvement, Change Management, Process Engineering, Customer Experience, Outsourcing, Performance Management, Operations Management, Coaching, Customer Satisfaction, Customer Relations, Forecasting, Team Building, Mentoring, Business Strategy, Telecommunications, Sales Management, Hiring, Program Management, Budgeting, Start-ups, Contract Negotiation, Negotiation, Business Analysis, Avaya, Scheduling, Business Process, Leadership Development, People Management, Employee Engagement, B2B, Business Planning, Problem Solving, Analysis, Business Intelligence, Non-profits, Fundraising, Outbound, Inbound
Education
Ryerson University
Human Resource Management
University of Toronto
Arts & Science
In Genius Solutions Inc October 2013 - April 2014
Grey Power September 2011 - August 2013
Sundraiya Consulting Group Inc. March 2009 - September 2011
Virgin Mobile Canada April 2010 - August 2010
Resolve Corporation August 2007 - February 2009
Tranworks (Technion Communication) April 2006 - August 2007
Teleperformance Canada December 2004 - April 2005
Telespectrum Worldwide Inc October 1995 - April 2004
Webhelp.com August 2000 - October 2000
Oakland Crusaders Drum & Bugle Corps October 1990 - October 1995
Skills
Call Center, Business Management, Vendor Management, Contact Centre, Strategic Planning, Planning, Workforce Management, Customer Service, Account Management, Employee Relations, Billing, BPO, Process Improvement, Change Management, Process Engineering, Customer Experience, Outsourcing, Performance Management, Operations Management, Coaching, Customer Satisfaction, Customer Relations, Forecasting, Team Building, Mentoring, Business Strategy, Telecommunications, Sales Management, Hiring, Program Management, Budgeting, Start-ups, Contract Negotiation, Negotiation, Business Analysis, Avaya, Scheduling, Business Process, Leadership Development, People Management, Employee Engagement, B2B, Business Planning, Problem Solving, Analysis, Business Intelligence, Non-profits, Fundraising, Outbound, Inbound
Education
Ryerson University
Human Resource Management
University of Toronto
Arts & Science
Venugopal Nori's Teleperformance Canada Experience 2005 - 2006
Job Management Professional
Industry Management Consulting
Experience
Bell Canada 2009 - Present
Next Step Business Solutions 2006 - 2008
Teleperformance Canada 2005 - 2006
Max New York Life Insurance Co Ltd 2002 - 2004
Aptech Limited 1998 - 2002
DSJ Group 1995 - 1998
Skills
Strategic Planning, Relationship Management, Direct Marketing, New Business Development, Team Building, Account Management, Product Marketing, Business Strategy, Key Account Management, Team Management, Talent Acquisition, Vendor Management, Performance Management, CRM, Business Development, Employee Engagement, Business Analysis, Recruiting, Business Planning
Education
Center for Management Development 1990 — 1992
PGDBM, Marketing & Human Resources
Osmania University 1987 — 1990
B.Com
St.Andrews High School 1977 — 1985
SSC
Bell Canada 2009 - Present
Next Step Business Solutions 2006 - 2008
Teleperformance Canada 2005 - 2006
Max New York Life Insurance Co Ltd 2002 - 2004
Aptech Limited 1998 - 2002
DSJ Group 1995 - 1998
Skills
Strategic Planning, Relationship Management, Direct Marketing, New Business Development, Team Building, Account Management, Product Marketing, Business Strategy, Key Account Management, Team Management, Talent Acquisition, Vendor Management, Performance Management, CRM, Business Development, Employee Engagement, Business Analysis, Recruiting, Business Planning
Education
Center for Management Development 1990 — 1992
PGDBM, Marketing & Human Resources
Osmania University 1987 — 1990
B.Com
St.Andrews High School 1977 — 1985
SSC
James Carolan's Teleperformance Canada Experience September 2008 - April 2009
Job Student Network Administration Systems Engineering at Conestoga College Institute of Technology and Advanced Learning
Industry Telecommunications
Experience
Conestoga College Institute of Technology and Advanced Learning January 2011 - Present
Teleperformance Canada September 2008 - April 2009
Skills
Network Administration, VoIP
Education
Conestoga College
Conestoga College Institute of Technology and Advanced Learning January 2011 - Present
Teleperformance Canada September 2008 - April 2009
Skills
Network Administration, VoIP
Education
Conestoga College
Alex Danaradjou's Teleperformance Canada Experience May 2004 - November 2008
Job IT support at City of Montreal
Industry Information Technology and Services
Experience
city of Montreal October 2010 - Present
ATELKA January 2009 - May 2010
Teleperformance Canada May 2004 - November 2008
ALTEN 1998 - 2004
EDS (ELECTRONIC DATA SYSTEM) January 1998 - January 1999
ETAT MAJOR DE L'ARMEE DE L'AIR FRANCAISE January 1997 - January 1998
Skills
Active Directory, Linux, ITIL, Business Analysis, VMware, Information Technology, Technical Support, Operating Systems, Unix, Networking, Network Administration, UML, COBIT, IT Strategy, IT Governance, Java
Education
Université du Québec - Télé-université 2012 — 2015
Postgraduate Diploma (DESS in french), Information Technology, Mention au tableau d'honneur (dean's list)
Université de Montréal - HEC Montréal 2007 — 2008
CERTIFICAT, BUSINESS ANALYSIS ON INFORMATION TECHNOLOGY
city of Montreal October 2010 - Present
ATELKA January 2009 - May 2010
Teleperformance Canada May 2004 - November 2008
ALTEN 1998 - 2004
EDS (ELECTRONIC DATA SYSTEM) January 1998 - January 1999
ETAT MAJOR DE L'ARMEE DE L'AIR FRANCAISE January 1997 - January 1998
Skills
Active Directory, Linux, ITIL, Business Analysis, VMware, Information Technology, Technical Support, Operating Systems, Unix, Networking, Network Administration, UML, COBIT, IT Strategy, IT Governance, Java
Education
Université du Québec - Télé-université 2012 — 2015
Postgraduate Diploma (DESS in french), Information Technology, Mention au tableau d'honneur (dean's list)
Université de Montréal - HEC Montréal 2007 — 2008
CERTIFICAT, BUSINESS ANALYSIS ON INFORMATION TECHNOLOGY
Richard Litvack's Teleperformance Canada Experience 2001 - 2002
Job Senior Vice President & General Manager at Citi
Industry Financial Services
Experience
Citi Cards Canada October 2012 - Present
x 2014 - 2014
x 2014 - 2014
YDRSB 2013 - 2014
Citi Cards Canada September 2006 - October 2012
Bell Canada 2002 - 2006
Teleperformance Canada 2001 - 2002
ClientLogic 1996 - 2001
Skills
Process Improvement, Call Center, Vendor Management, Credit Cards, Business Analysis, Change Management, Customer Experience, Team Leadership, Relationship Management, Performance Management, Cross-functional Team..., Risk Management, Banking, Financial Services, Business Process..., Strategic Planning, Operations Management, Outsourcing, Team Management, Credit, Account Management, Telecommunications, Team Building, Negotiation, Business Development, Management, Strategy, Project Management, Coaching, Sales Management, Management Consulting, Business Strategy, Leadership, Mergers & Acquisitions, Executive Management, Financial Analysis, Call Centers, Product Management, Business Planning, Analysis, Payments, CRM, Forecasting, Finance, Strategic Partnerships, Analytics, Program Management, Start-ups, Customer Retention, Customer Satisfaction
Education
Queen's University 2006 — 2007
MBA, Business
Citi Cards Canada October 2012 - Present
x 2014 - 2014
x 2014 - 2014
YDRSB 2013 - 2014
Citi Cards Canada September 2006 - October 2012
Bell Canada 2002 - 2006
Teleperformance Canada 2001 - 2002
ClientLogic 1996 - 2001
Skills
Process Improvement, Call Center, Vendor Management, Credit Cards, Business Analysis, Change Management, Customer Experience, Team Leadership, Relationship Management, Performance Management, Cross-functional Team..., Risk Management, Banking, Financial Services, Business Process..., Strategic Planning, Operations Management, Outsourcing, Team Management, Credit, Account Management, Telecommunications, Team Building, Negotiation, Business Development, Management, Strategy, Project Management, Coaching, Sales Management, Management Consulting, Business Strategy, Leadership, Mergers & Acquisitions, Executive Management, Financial Analysis, Call Centers, Product Management, Business Planning, Analysis, Payments, CRM, Forecasting, Finance, Strategic Partnerships, Analytics, Program Management, Start-ups, Customer Retention, Customer Satisfaction
Education
Queen's University 2006 — 2007
MBA, Business
Reena Naik's Teleperformance Canada Experience January 2015 - Present
Job Marketing Grad from Fanshawe College, Looking for a Challenge
Industry Marketing and Advertising
Experience
Teleperformance Canada January 2015 - Present
Fanshawe College November 2014 - November 2014
Ice Hospitality Pvt Ltd March 2013 - December 2013
QSR Food Concepts Pvt Ltd March 2013 - December 2013
Discoupon Services Pvt Ltd October 2011 - March 2013
Felicity Advantage Marketing Pvt Ltd. February 2009 - September 2011
Ocwen Financial Pvt. Ltd July 2007 - October 2007
Intelenet Global Services Pvt Ltd for Barclays May 2006 - July 2007
E-Serve International July 2005 - March 2006
Skills
Marketing, Microsoft Office, Finance, Customer Service, Retail, Administrative..., Marketing Management, Customer Engagement, Credit, Banking, Market Research, Promotions, Sales, Management, CRM, Brand Management, Team Management, New Business Development, Competitive Analysis, Online Marketing, Leadership, Strategy, Lead Generation, Marketing Strategy, Entrepreneurship, SEO, SEM, Time Management, Business Development, Marketing Communications, Advertising, Business Strategy, Digital Marketing, Market Planning, Negotiation
Education
Niagara College 2015 — 2015
General Arts & Science
Fanshawe College 2014 — 2014
Post Graduation in Marketing Management, Marketing, 3.8 GPA
University of Mumbai 2004 — 2007
Bachelor of Commerce (B.Com.), Commerce
K. P. B Hinduja College 2002 — 2004
Higher Secondary Cerificate, Commerce, 1st Class
St Isabels High School 1989 — 2002
Secondary School, 1st Class
Teleperformance Canada January 2015 - Present
Fanshawe College November 2014 - November 2014
Ice Hospitality Pvt Ltd March 2013 - December 2013
QSR Food Concepts Pvt Ltd March 2013 - December 2013
Discoupon Services Pvt Ltd October 2011 - March 2013
Felicity Advantage Marketing Pvt Ltd. February 2009 - September 2011
Ocwen Financial Pvt. Ltd July 2007 - October 2007
Intelenet Global Services Pvt Ltd for Barclays May 2006 - July 2007
E-Serve International July 2005 - March 2006
Skills
Marketing, Microsoft Office, Finance, Customer Service, Retail, Administrative..., Marketing Management, Customer Engagement, Credit, Banking, Market Research, Promotions, Sales, Management, CRM, Brand Management, Team Management, New Business Development, Competitive Analysis, Online Marketing, Leadership, Strategy, Lead Generation, Marketing Strategy, Entrepreneurship, SEO, SEM, Time Management, Business Development, Marketing Communications, Advertising, Business Strategy, Digital Marketing, Market Planning, Negotiation
Education
Niagara College 2015 — 2015
General Arts & Science
Fanshawe College 2014 — 2014
Post Graduation in Marketing Management, Marketing, 3.8 GPA
University of Mumbai 2004 — 2007
Bachelor of Commerce (B.Com.), Commerce
K. P. B Hinduja College 2002 — 2004
Higher Secondary Cerificate, Commerce, 1st Class
St Isabels High School 1989 — 2002
Secondary School, 1st Class
Raman Gilyanna's Teleperformance Canada Experience 2000 - 2004
Job Technical Customer Service Representative
Industry Consumer Electronics
Experience
GUESS?, Inc. 2012 - 2013
AT&T 2007 - 2011
Future Shop 2005 - 2007
Sutton Expert 2003 - 2005
Teleperformance Canada 2000 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Photoshop, Outlook, Windows, Teaching, HTML, C++, Budgets, C, Public Speaking, Editing, Java, Strategic Planning, Negotiation
Education
Delta College
Computer Technology/Computer Systems Technology
La Salle College
Real Estate Certificate
Rocky Hill High School
High school diploma
GUESS?, Inc. 2012 - 2013
AT&T 2007 - 2011
Future Shop 2005 - 2007
Sutton Expert 2003 - 2005
Teleperformance Canada 2000 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Photoshop, Outlook, Windows, Teaching, HTML, C++, Budgets, C, Public Speaking, Editing, Java, Strategic Planning, Negotiation
Education
Delta College
Computer Technology/Computer Systems Technology
La Salle College
Real Estate Certificate
Rocky Hill High School
High school diploma
Eric Nadeau's Teleperformance Canada Experience July 2005 - December 2006
Job Telecom Advisor Telephony at Intact
Industry Telecommunications
Experience
Intact March 2015 - Present
MTS Allstream October 2011 - March 2015
Bell August 2011 - October 2011
CONNEX SEE SERVICES INC. February 2008 - August 2011
Cygnal Technologies March 2007 - February 2008
Teleperformance Canada July 2005 - December 2006
Teleperformance Canada October 2003 - July 2005
Sodema June 2002 - October 2003
Sodema May 2000 - July 2003
Sodema January 1997 - May 2000
Skills
Avaya, VoIP, Telephony, Telecommunications, Call Center, Unified Communications, PBX, IP, Call Centers, Disaster Recovery, Contact Centers, Solution Selling, Technical Support, Data Center, CTI, Network Administration, SIP, WAN, LAN-WAN, IVR, Avaya Technologies
Education
College CDI
Dawson College
Intact March 2015 - Present
MTS Allstream October 2011 - March 2015
Bell August 2011 - October 2011
CONNEX SEE SERVICES INC. February 2008 - August 2011
Cygnal Technologies March 2007 - February 2008
Teleperformance Canada July 2005 - December 2006
Teleperformance Canada October 2003 - July 2005
Sodema June 2002 - October 2003
Sodema May 2000 - July 2003
Sodema January 1997 - May 2000
Skills
Avaya, VoIP, Telephony, Telecommunications, Call Center, Unified Communications, PBX, IP, Call Centers, Disaster Recovery, Contact Centers, Solution Selling, Technical Support, Data Center, CTI, Network Administration, SIP, WAN, LAN-WAN, IVR, Avaya Technologies
Education
College CDI
Dawson College
Vanesa Altamirano's Teleperformance Canada Experience 2006 - 2008
Job Bilingual, dynamic and committed professional in Facility Services or Logistics Operations
Industry Facilities Services
Experience
Grenville Management and Printing 2008 - 2011
Teleperformance Canada 2006 - 2008
Teleperformance Canada 2005 - 2006
Sociedad Industrial de Artuclos de Metal SAC 2002 - 2003
Globenatural Internacional S.A. 2001 - 2002
Lucchetti S.A. 1999 - 2001
Asociacion Cultural Jallmay 1996 - 1999
Skills
Specialized Softwares:..., Strong Knowledge of...
Education
HEC Montreal
Certificate, Operations Management and logistics
Instituto Peruano de Marketing 2001 — 2003
Advanced Diploma, Marketing
Grenville Management and Printing 2008 - 2011
Teleperformance Canada 2006 - 2008
Teleperformance Canada 2005 - 2006
Sociedad Industrial de Artuclos de Metal SAC 2002 - 2003
Globenatural Internacional S.A. 2001 - 2002
Lucchetti S.A. 1999 - 2001
Asociacion Cultural Jallmay 1996 - 1999
Skills
Specialized Softwares:..., Strong Knowledge of...
Education
HEC Montreal
Certificate, Operations Management and logistics
Instituto Peruano de Marketing 2001 — 2003
Advanced Diploma, Marketing
Florencia Obertello, B.Sc., DESS's Teleperformance Canada Experience April 2005 - August 2006
Job Marketing Specialist: Branding, Research, Promotions and Analysis at Laboratoires DermoCosmetik
Industry Cosmetics
Experience
Laboratoires Dermo-Cosmetik October 2007 - Present
Teleperformance Canada April 2005 - August 2006
ExxonMobil September 2000 - December 2003
IFAM S.A. Spain February 2000 - August 2000
ExxonMobil January 1999 - January 2000
Skills
Promotions, Product Development, Market Research, Brand Development, Competitive Analysis, Negotiation, Budgeting, Pricing Strategy, Analysis, Creative Problem Solving, Cross-functional Team..., Développement de la..., Analyses, Marketing Strategy, Étude de marché
Education
2006 — 2007
Graduate Diploma, Marketing & Management
1994 — 1998
Industrial Engineering, Engineering
Laboratoires Dermo-Cosmetik October 2007 - Present
Teleperformance Canada April 2005 - August 2006
ExxonMobil September 2000 - December 2003
IFAM S.A. Spain February 2000 - August 2000
ExxonMobil January 1999 - January 2000
Skills
Promotions, Product Development, Market Research, Brand Development, Competitive Analysis, Negotiation, Budgeting, Pricing Strategy, Analysis, Creative Problem Solving, Cross-functional Team..., Développement de la..., Analyses, Marketing Strategy, Étude de marché
Education
2006 — 2007
Graduate Diploma, Marketing & Management
1994 — 1998
Industrial Engineering, Engineering
Varghese Parekkattil Ouseph's Teleperformance Canada Experience May 2014 - Present
Job Human Resources/Recruitment Coordinator at Teleperformance Canada
Industry Human Resources
Experience
Teleperformance Canada May 2014 - Present
Teleperformance Canada August 2011 - May 2014
Jones Brown Inc. April 2012 - June 2012
Electro Industries, Saudi Arabia October 1990 - June 2011
Skills
Human Resources, HRIS, Performance Management, Management, Recruiting, Payroll, Personnel Management, Interviews, Employee Relations, Succession Planning, Customer Service, Employee Benefits, Microsoft Office, HR Policies, Employee Engagement, Workforce Planning, Onboarding, Talent Management, Labor Relations, Negotiation, Team Management, Employee Training, Time Management, Organizational..., Team Building, Analysis, Hiring, New Hire Orientations, Team Leadership, Talent Acquisition, Training Delivery, Training, Leadership, Compensation Strategies, Change Management, Employment Law, Leadership Development, Process Improvement, Organizational..., HR Consulting
Education
HRPA 2013 — 2014
HRPA, Human Resources Management
Seneca College of Applied Arts and Technology 2012 — 2012
Post Grad Diploma, Human Resources Management, 3.9 (Honors)
Bombay University 1988 — 1990
LL.B (Gen), Law
Bhopal University 1984 — 1987
Bachelor of Commerce (B.Com.), Accounting
Teleperformance Canada May 2014 - Present
Teleperformance Canada August 2011 - May 2014
Jones Brown Inc. April 2012 - June 2012
Electro Industries, Saudi Arabia October 1990 - June 2011
Skills
Human Resources, HRIS, Performance Management, Management, Recruiting, Payroll, Personnel Management, Interviews, Employee Relations, Succession Planning, Customer Service, Employee Benefits, Microsoft Office, HR Policies, Employee Engagement, Workforce Planning, Onboarding, Talent Management, Labor Relations, Negotiation, Team Management, Employee Training, Time Management, Organizational..., Team Building, Analysis, Hiring, New Hire Orientations, Team Leadership, Talent Acquisition, Training Delivery, Training, Leadership, Compensation Strategies, Change Management, Employment Law, Leadership Development, Process Improvement, Organizational..., HR Consulting
Education
HRPA 2013 — 2014
HRPA, Human Resources Management
Seneca College of Applied Arts and Technology 2012 — 2012
Post Grad Diploma, Human Resources Management, 3.9 (Honors)
Bombay University 1988 — 1990
LL.B (Gen), Law
Bhopal University 1984 — 1987
Bachelor of Commerce (B.Com.), Accounting
Annie N. Edie's Teleperformance Canada Experience May 2010 - November 2010
Job Business Analyst/Loan at Shaw Communications
Industry Telecommunications
Experience
Shaw Communications Inc March 2014 - Present
Shaw Communications Inc July 2012 - Present
Shaw Communications Inc November 2011 - June 2012
Shaw Communications Inc March 2011 - November 2011
Teleperformance November 2010 - February 2011
Teleperformance Canada May 2010 - November 2010
Kosan Crisplant A/S September 2007 - September 2009
Skills
Business Analysis, Project Management, Marketing, Customer Retention, Sales Management, Customer Service, Microsoft Office, Business Communications, Problem Solving, Flexibility, Result Oriented, Business Planning, Interpersonal Skill, Marketing Communications, Call Centers, Analysis, CRM, Sales, Budgets, PowerPoint, Research, Microsoft Excel, Microsoft Word
Education
Mount Royal University, Calgary Alberta Canada. 2013 — 2014
Business Analysis Certificate, Business Analysis
Calgary Immigrant Education Society 2013 — 2013
Employment Skills Training Certificate, Business Communications and Computer training.
Chartered Institute of Marketing 2007 — 2009
Professional Diploma in Marketing, Marketing
University Of Buea 2000 — 2003
B.Sc, Management
Shaw Communications Inc March 2014 - Present
Shaw Communications Inc July 2012 - Present
Shaw Communications Inc November 2011 - June 2012
Shaw Communications Inc March 2011 - November 2011
Teleperformance November 2010 - February 2011
Teleperformance Canada May 2010 - November 2010
Kosan Crisplant A/S September 2007 - September 2009
Skills
Business Analysis, Project Management, Marketing, Customer Retention, Sales Management, Customer Service, Microsoft Office, Business Communications, Problem Solving, Flexibility, Result Oriented, Business Planning, Interpersonal Skill, Marketing Communications, Call Centers, Analysis, CRM, Sales, Budgets, PowerPoint, Research, Microsoft Excel, Microsoft Word
Education
Mount Royal University, Calgary Alberta Canada. 2013 — 2014
Business Analysis Certificate, Business Analysis
Calgary Immigrant Education Society 2013 — 2013
Employment Skills Training Certificate, Business Communications and Computer training.
Chartered Institute of Marketing 2007 — 2009
Professional Diploma in Marketing, Marketing
University Of Buea 2000 — 2003
B.Sc, Management
Arnaud Modeste Hèzu K.'s Teleperformance Canada Experience April 2006 - August 2006
Job SAP Certified Associate, CCNA, ITIL V3, Consultant
Industry Information Technology and Services
Experience
Québecor June 2015 - Present
CGI July 2013 - June 2015
Telnet Communications - Phone / Internet Services September 2009 - July 2013
Look Communications April 2008 - September 2009
Look Communications August 2006 - April 2008
Teleperformance Canada April 2006 - August 2006
Skills
Management, Troubleshooting, CRM, Technical Support, Testing, Networking, Call Centers, Product Management, Customer Service, Integration, Business Analysis, Requirements Analysis, SQL, Microsoft SQL Server, Unix, SAP, Team Leadership, Active Directory, HTML, Linux, VoIP, Metaswitch, Cisco Technologies, CCNA
Education
HEC Montréal
Université de Montréal - Ecole polytechnique de Montréal
Québecor June 2015 - Present
CGI July 2013 - June 2015
Telnet Communications - Phone / Internet Services September 2009 - July 2013
Look Communications April 2008 - September 2009
Look Communications August 2006 - April 2008
Teleperformance Canada April 2006 - August 2006
Skills
Management, Troubleshooting, CRM, Technical Support, Testing, Networking, Call Centers, Product Management, Customer Service, Integration, Business Analysis, Requirements Analysis, SQL, Microsoft SQL Server, Unix, SAP, Team Leadership, Active Directory, HTML, Linux, VoIP, Metaswitch, Cisco Technologies, CCNA
Education
HEC Montréal
Université de Montréal - Ecole polytechnique de Montréal
Mohammed Aboutammam's Teleperformance Canada Experience January 2006 - October 2008
Job Senior QA Analyst , IT chez Vidéotron
Industry Information Services
Experience
Vidéotron March 2014 - Present
Videotron August 2012 - Present
Utopia Image inc March 2010 - August 2012
Utopia Image inc October 2008 - February 2010
teleperformance Canada January 2006 - October 2008
CRM- Centre Informatique de Formation April 1998 - June 2002
Hay Conseil Cabinet de Conseil Informatique, Juridique, Économique September 1994 - March 1998
Direction générale d’OCP (Office Chérifien des phosphates)/Division Informatique June 1993 - January 1994
Skills
UML, Unix, Visio, DES, Microsoft SQL Server, CMMI, QTP, Test Automation, Quality Assurance, Agile Methodologies, HP Quality Center, Telecommunications, 3G, Microsoft Certified..., Oracle, Java, VB.NET, ITIL, PMBOK, SAP R/3, MS Project, Business Process, Lotus Notes, Active Directory, MySQL, SQL, PHP, Linux, Access, XML, JavaScript, BMC Remedy, VBScript, Informix 4GL, Databases, 4G, Design Patterns, Data Warehousing, Scrum, Business Intelligence, Gestion de projet TI, Systems Analysis, Functional Testing, Test Planning
Education
Université de Sherbrooke 2004 — 2007
Master Of Software Engineering, Ingénierie informatique
Université de Sherbrooke 2003 — 2004
Master in information Technology, Technologies de l''information
Ecole Nationale Supérieure d'Informatique et d'Analyses des systémes ENSIAS Rabat , Maroc 1992 — 1994
Ingénieur en Informatique, Formation Analyste programmeur, Ingénieur
Université Choaib Eddoukali El Jadida Maroc 1986 — 1990
Licence en Physique, Option : Physique du solide, Licence
Vidéotron March 2014 - Present
Videotron August 2012 - Present
Utopia Image inc March 2010 - August 2012
Utopia Image inc October 2008 - February 2010
teleperformance Canada January 2006 - October 2008
CRM- Centre Informatique de Formation April 1998 - June 2002
Hay Conseil Cabinet de Conseil Informatique, Juridique, Économique September 1994 - March 1998
Direction générale d’OCP (Office Chérifien des phosphates)/Division Informatique June 1993 - January 1994
Skills
UML, Unix, Visio, DES, Microsoft SQL Server, CMMI, QTP, Test Automation, Quality Assurance, Agile Methodologies, HP Quality Center, Telecommunications, 3G, Microsoft Certified..., Oracle, Java, VB.NET, ITIL, PMBOK, SAP R/3, MS Project, Business Process, Lotus Notes, Active Directory, MySQL, SQL, PHP, Linux, Access, XML, JavaScript, BMC Remedy, VBScript, Informix 4GL, Databases, 4G, Design Patterns, Data Warehousing, Scrum, Business Intelligence, Gestion de projet TI, Systems Analysis, Functional Testing, Test Planning
Education
Université de Sherbrooke 2004 — 2007
Master Of Software Engineering, Ingénierie informatique
Université de Sherbrooke 2003 — 2004
Master in information Technology, Technologies de l''information
Ecole Nationale Supérieure d'Informatique et d'Analyses des systémes ENSIAS Rabat , Maroc 1992 — 1994
Ingénieur en Informatique, Formation Analyste programmeur, Ingénieur
Université Choaib Eddoukali El Jadida Maroc 1986 — 1990
Licence en Physique, Option : Physique du solide, Licence
Karim Barache's Teleperformance Canada Experience November 2004 - April 2007
Job Développeur d’applications informatiques
Industry Computer Software
Experience
Gexel Telecommunications April 2007 - Present
Teleperformance Canada November 2004 - April 2007
SONELGAZ October 1998 - June 2002
Skills
Software Documentation
Education
Institut national d'Informatique
Bac en Informatique, Informatique
Gexel Telecommunications April 2007 - Present
Teleperformance Canada November 2004 - April 2007
SONELGAZ October 1998 - June 2002
Skills
Software Documentation
Education
Institut national d'Informatique
Bac en Informatique, Informatique
Sultan Teleperformance's Teleperformance Canada Experience 2000 - 2007
Job
Industry Information Technology and Services
Experience
Teleperformance Canada 2000 - 2007
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Outlook, Budgets, English, Windows, Research, Public Speaking, Negotiation, Photoshop, Teaching, Team Building, Project Management, Management, Operations Management, Project Planning
Education
St. Lawrence College 1999 — 2000
Associate of Arts (AA)
Isteqlal High 1981 — 1987
Bachelor's degree
Teleperformance Canada 2000 - 2007
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Outlook, Budgets, English, Windows, Research, Public Speaking, Negotiation, Photoshop, Teaching, Team Building, Project Management, Management, Operations Management, Project Planning
Education
St. Lawrence College 1999 — 2000
Associate of Arts (AA)
Isteqlal High 1981 — 1987
Bachelor's degree
Mary Joyce Sy's Teleperformance Canada Experience October 2014 - April 2015
Job Account Specialist/Consumer Services Professional
Industry Consumer Services
Experience
Teleperformance Canada October 2014 - April 2015
McDonald's Canada 2010 - 2014
SMT Direct Marketing Inc October 2013 - 2013
Maria De Lourdes Juan CGA, Inc., ON, Canada 2008 - 2010
Pablo’s Grill It Up 2007 - 2008
Sutherland Global Services ,& Vocativ Systems Inc./ePLDT 2004 - 2007
Golden Eight Enterprises 2004 - 2005
Skills
Customer Service, Account Management, Contact Centers, Contact Center..., Call Centers, Cold Calling, Customer Retention, Client Retention..., Food & Beverage, Point of Purchase, POS, Microsoft Word, Customer Experience, Technical Support, Troubleshooting, Salesforce.com, Client Services, CRM, Outlook, Microsoft Excel, Human Resource..., Data Entry, CRM Databases, WHIMS, Telephone Skills, Avaya IP Telephony, Cisco IP Telephony..., PowerPoint, Icepak database, Client Rapport, Patient Support, Receptions, Cash Handling, Inventory Management, Team Leadership, Supervisory Skills, Cash Register, Gerontology, Early Childhood..., Special Education, Workplace Safety, Recruiting, Clerical Skills, Filing, Food Service Operations, Organization Skills, Team Building, Human Resources, Healthcare, Key Performance...
Education
Centennial College
Dietary/Nutrition in Health Care Facility FSWR, School of Community and Health Studies
College of the Holy Spirit
Bachelor of Arts (B.A.), Human Resource Development
George Brown College
Academic Upgrading
Teleperformance Canada October 2014 - April 2015
McDonald's Canada 2010 - 2014
SMT Direct Marketing Inc October 2013 - 2013
Maria De Lourdes Juan CGA, Inc., ON, Canada 2008 - 2010
Pablo’s Grill It Up 2007 - 2008
Sutherland Global Services ,& Vocativ Systems Inc./ePLDT 2004 - 2007
Golden Eight Enterprises 2004 - 2005
Skills
Customer Service, Account Management, Contact Centers, Contact Center..., Call Centers, Cold Calling, Customer Retention, Client Retention..., Food & Beverage, Point of Purchase, POS, Microsoft Word, Customer Experience, Technical Support, Troubleshooting, Salesforce.com, Client Services, CRM, Outlook, Microsoft Excel, Human Resource..., Data Entry, CRM Databases, WHIMS, Telephone Skills, Avaya IP Telephony, Cisco IP Telephony..., PowerPoint, Icepak database, Client Rapport, Patient Support, Receptions, Cash Handling, Inventory Management, Team Leadership, Supervisory Skills, Cash Register, Gerontology, Early Childhood..., Special Education, Workplace Safety, Recruiting, Clerical Skills, Filing, Food Service Operations, Organization Skills, Team Building, Human Resources, Healthcare, Key Performance...
Education
Centennial College
Dietary/Nutrition in Health Care Facility FSWR, School of Community and Health Studies
College of the Holy Spirit
Bachelor of Arts (B.A.), Human Resource Development
George Brown College
Academic Upgrading