Experience
Swedish Medical Group  December 2014 - Present
Community Health Plan  April 2014 - November 2014
Community Health Plan  January 2013 - April 2014
TriWest Healthcare Alliance   November 2009 - January 2013
TriWest Healthcare Alliance   May 2007 - November 2009
King County Regional Justice Center   August 2006 - May 2007
Seattle Children's  June 2005 - July 2006
Kaiser Permanente  April 2004 - July 2004
US Navy  April 1997 - May 2002

Skills
Managed Care, Healthcare Management, HIPAA, Healthcare, Hospitals, Process Improvement, TRICARE, Health Insurance, Healthcare Industry, Team Management, Team Building, Virtual Teams, Government, Health Care Systems, Problem Solving, Strategic Leadership, Data Analysis, Nursing, Referral Management, Healthcare Information..., Physician Relations, EHR, Software Documentation, Leadership Development, Provider Relations, EMR, Health Information...

Education
Gonzaga University   2008 — 2011
M.S.N., Health Systems Leadership

University of Washington   2004 — 2006
B.S., Nursing

Concordia University-Portland   2002 — 2006
B.S., Healthcare Administration

Experience
McKenna Chiropractic   September 2013 - Present
Picasso's Salon & Day Spa   October 2013 - May 2014
TriWest Healthcare Alliance   November 2010 - March 2013
Franciscan Health System  October 2002 - November 2010

Skills
Customer Service, ICD-9, Swedish Massage, Deep Tissue Massage, Therapeutic Massage, Chair Massage, Trigger Point Therapy, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Social Media, Teamwork, Swedish, Data Entry, Nutrition

Education
Everest College-Tacoma   2012 — 2013
Certificate, Massage Therapy/Therapeutic Massage, 3.81

Eton Technical College   1995 — 1996
Certificate, Health Office Management

Bates Technical College   1994 — 1994
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide, A

Experience
TriWest Healthcare Alliance   August 2014 - Present
Achieve Center   May 2006 - March 2014
Mayo Clinic  October 1999 - September 2004

Skills
Medical Billing, QuickBooks, Account Reconciliation, Payroll, Microsoft Excel, Microsoft Word, Office Management, Office Administration, Emergency Room, Accounts Receivable, Accounts Payable, Autism Spectrum..., Business Analysis, Invoicing, Third Party Billing, Insurance, Financial Reporting, ICD-9, Customer Service, Healthcare, HIPAA, Leadership

Education
Central Washington University   1985 — 1986
Accounting

Eastmont High School   1984 — 1985
High School Diploma, Honor Student, East Wenatchee,WA

Juneau Douglas High School   1982 — 1984
High School, Juneau, Alaska

Experience
U-Haul International, Inc.   March 2012 - Present
U-Haul International, Inc.   April 2010 - March 2012
CIGNA Healthcare  September 2009 - April 2010
American Express  January 2009 - April 2009
American Express  March 2008 - December 2008
USAA  2006 - 2008
WinCup  2005 - 2006
The Arizona Republic  2000 - 2004
TriWest Healthcare Alliance   February 1996 - March 1998
Dan R. Wagnon & Associates   1996 - 1997

Skills
Microsoft Excel, Customer Service, Marketing, Microsoft Word, Outlook, Sourcing, Sales, Microsoft Office, Recruiting, SEO, Social Networking, Management, Purchasing, Windows, HTML, Strategic Planning, Troubleshooting, Remote Desktop, Remote Troubleshooting, Inventory Management, Windows 7, Technical Support, Software Installation, Help Desk Support, Photoshop, InDesign, Illustrator, Digital Photography, Artists, Artistic Vision, Illustration, Digital Media, Advertising, Multimedia, newspaper, OS X, Customer Satisfaction, Customer Retention

Education
Collins College   1996 — 1998
Associates, Visual Communication

Experience
TriWest Healthcare Alliance   November 2014 - Present
NATIVE HEALTH  March 2014 - October 2014
AZ Family Medicine   October 2013 - November 2013
Chinle Comprehensive Health Care Facility  May 2012 - October 2012
Providence Service Corporation  September 2010 - November 2010
Fred G. Acosta Job Corps Center  August 2009 - October 2009

Skills
Cpr Certified, HIPAA, Certificate of..., Certificate of..., Medical Office..., Completed Referrals, Knowledge of ICD-9 /..., Microsoft Word and..., Fax, Copy Machine,..., Proficient in Medical..., Schedule / Confirm..., EMR / Charting HX, Medical Records..., Knowledge of Routes..., Injections /..., Knowledge of Standard..., Urinalysis / HCG test, Knowledge of..., Aseptic Technique, Perform all Waived..., Proper Specimen..., Reconstituting for..., Vital Signs / Snellen..., Suture / Staple..., Eye / Ear Irrigation, Rapid Strep Test, Obtain EKG, Certificate in Medical..., First Aid/CPR Certified, UroSwabs, Urine Cx, Vaccine Injections, Depo Shots, Px Injuctions, Assisted with Pap Smar, In-House HglbA1c, In-House blood sugar..., In-House Cholesterol..., Assembled & Instucted..., Data Entry, Medical Records, Venipuncture, Vital Signs

Education
Carrington College-Phoenix   2013 — 2013
Certificate, Medical Assistant

Fred G. Acosta Job Corperation   2009 — 2011
Certificate, Medical Office Support

Experience
Charlotte School of Law  August 2013 - Present
oDesk, elance, and numerous online content providers   2012 - Present
United States Federal Courts, Ninth District   September 2010 - November 2011
Demand Media  October 2009 - August 2010
Daley, DeBofsky & Bryant   2007 - 2007
TriWest Healthcare Alliance   2004 - 2004
Maricopa County Superior Court  May 2001 - August 2002
Arizona State Senate  August 1999 - August 2000
U.S. Army   May 1993 - May 1996

Skills
Legal Research, Legal Writing, Litigation Support, Legal Documents, Case Analysis, Advocacy, Tax Preparation, Editing, Academic Writing, Proofreading, Ghostwriting, Ebooks, Articles, Tutoring, Direct Client..., Legislative Issues, Trials, Litigation, Appeals, Bankruptcy, Pleadings, Research, Motions, Non-fiction, Grammar, Document Review, Lexis

Education
Charlotte School of Law   2013 — 2016
Doctor of Law (J.D.), In progress, 3.38 GPA (top 18%; 57 out of 312)

Ottawa University-Phoenix   2004 — 2009
BA, English

Experience
TriWest Healthcare Alliance   August 2015 - Present
La Vida Real - In Touch   October 2014 - July 2015
Bay City Electric Works  October 2013 - October 2014
Hawthorne Caterpillar Machinery Co   June 2007 - June 2012
Safeway Grocery Company - Vons Grocery Co   April 1988 - June 2007

Skills
Leadership, Management, Photoshop, Training, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, English, Process Improvement, Windows, Outlook, HTML, Customer Service, Public Speaking, Strategic Planning, Budgets, Negotiation, Team Building, Team Leadership, Time Management, Recruiting, Coaching, Public Relations, Marketing Strategy, Program Management

Education
California College San Diego   2014 — 2015
Bachelor of Applied Science (B.A.Sc.), Healthcare Administration

California College San Diego   2013 — 2015
Associate of Science (A.S.), Medical Specialties

Safeway Retail Leadership Development   2003 — 2004
RLD Certificate, Retail Management

Grossmont College   1989 — 1990
General Education, General Studies

Experience
Captiol Physical and Hand Theraypy Inc   September 2014 - January 2015
Chemeketa Community College  September 2013 - May 2014
TriWest Healthcare Alliance   August 2008 - March 2013
Performance Health Technology  October 2006 - August 2008
T-Mobile  August 1998 - October 2006

Skills
Customer Service, Software Documentation, Visio, Troubleshooting, Human Resources, PowerPoint, Healthcare, Call Centers, Microsoft Office, Microsoft Word, Microsoft Excel, Project Management, Access, Word, Call Center, Change Management, clintion software, Data Entry, Government, Leadership, Photography, Public Speaking, Team Building

Education
Chemeketa Community College   2013 — 2015
Associate's Degree, art transfer degree, 4.0

Western Oregon University   1991 — 1993

Dallas High School   1989 — 1991

Chememketa community college
Visual communications

chemeketa community college
Associate of Arts (AA), Design and Visual Communications, General

Experience
Banner Health  September 2013 - Present
Grand Canyon University  August 2001 - Present
TriWest Healthcare Alliance   March 2006 - March 2013
Russell W McConnell & Associates   August 2002 - March 2006
Continental Promotions Group, Inc   March 1999 - July 2002
Pier 1 Imports  March 1995 - June 1998

Skills
Microsoft Excel, Access, SharePoint, InfoPath, Microsoft Word, PowerPoint, Microsoft Publisher, TotalView, Visual Basic, SQL, Visio, Claris, Adobe Creative Suite, Nortel, Process Improvement, Quality Assurance, Call Centers, Workforce Management, Business Analysis, Project Management, Reports, Communication, Data Analysis, Leadership, Microsoft Office, Customer Service, Change Management, Performance Management, Outlook, Databases, HIPAA, Management, Integration, Analysis, Healthcare Information..., PeopleSoft, Microsoft SQL Server, Healthcare Industry, Managed Care, MS Project, Team Building, Medicare

Education
Clemson University   1979 — 1982
Bachelor of Arts (BA), Industrial and Organizational Psychology

Southwestern Baptist Theological Seminary   1985 — 1989
Master of Divinity (MDiv), Theology

Experience
TriWest Healthcare Alliance   January 1997 - Present
TriWest Healthcare Alliance   2001 - 2004
US Army  April 1994 - October 1996

Skills
Public Speaking, Editing, Team Building, Project Planning, Analysis, ASQ Green Belt, SharePoint, MS Project, Microsoft Excel, Visio, PowerPoint, ICD-9, CPT, Medical Terminology, Human Anatomy, Requirements Gathering, Pegasystems PRPC, Traceability Matrix, Training Delivery, Quality Auditing, Healthcare Industry, Healthcare Management, Healthcare, Quality Assurance, Process Improvement, HIPAA, Provider Relations, Healthcare Information..., Six Sigma, Medicaid, Software Documentation, Medicare, Managed Care, Project Management, Disease Management, Data Analysis

Education
Auburn University   1986 — 1987

University of Phoenix
Business Administration and Management, General

Experience
Blue Cross Blue Shield of Arizona  October 2014 - Present
Dignity Health  September 2013 - September 2014
TriWest Healthcare Alliance   May 2011 - April 2013
Apollo Group  April 2010 - June 2010
Southwest Job Network  2010 - 2010
AmerisourceBergen Specialty Group  2007 - 2009
OurVacationStore (now Ice Gallery)   2004 - 2007
NDCHealth (now Wolters Kluwer)   1998 - 2004
PCS Health Systems  1995 - 1997

Skills
Outlook, Access, Visio, PowerPoint, Excel, Word, Customer Relations, Microsoft Office, Adobe Acrobat, Data Analysis, WebEx, Business Analysis, Documentation, Customer Service, Vendor Relations, Software Documentation, SDLC, National Account..., Market Research, Problem Solving, Web Applications, Business Requirements, Microsoft Excel, Disaster Recovery, Project Management, HIPAA, SharePoint, Healthcare, Microsoft Word, MS Project, Team Leadership, Vendor Management, Leadership, Training, CRM, Management, Business Intelligence, Analysis, Requirements Gathering, Requirements Analysis, Process Improvement, Testing, Project Planning

Education
Auburn University   2012 — 2012
Master's Certificate in Business Analysis, Business Analysis

Keller Graduate School   1996 — 1997
Graduate Certificate, Human Resources

Thunderbird School of Global Management   1994 — 1995
M.I.M., International MBA

New York Military Academy (NYMA)   1980 — 1982
NA, High School

Oil Company School (OCS)   1969 — 1979
NA, Elementary School

Labette Community College

Pittsburg State University
BA, Management

Experience
TriWest Healthcare Alliance   January 2015 - Present
K&A Marketing, LLC   April 2013 - Present
TriWest Healthcare Alliance   October 2007 - March 2014
TriWest Healthcare Alliance   October 2005 - October 2007

Skills
Process Improvement, Healthcare, Visio, Managed Care, SharePoint, Project Management, MS Project, Project Server, Coaching, Communication, Community Outreach, Business Analysis, Problem Solving, Issue Management, Software Documentation, Change Management, Team Building, Vendor Management, Program Management, HIPAA, Project Portfolio..., Training, Budgets, Strategy, Business Process, Leadership, Management

Education
Butler University - College of Business Administration   2001 — 2005
BS, Marketing

Grand Canyon University   2009 — 2012
Masters of Business Administration, Information Systems

Experience
K & M Systems   January 2001 - Present
CareCore National  2003 - 2004
Mountain Telecommunications   2003 - 2004
Saddleback Communications  2002 - 2004
Health International   1998 - 2001
TriWest Healthcare Alliance   1997 - 1998
Rural/Metro Corporation  1989 - 1997
Agency Management Concepts, Inc.   1987 - 1989
National Medical Homecare  1984 - 1987
U.S. Rentals/Leasing Enterprises   1979 - 1984

Skills
Healthcare, Mergers, Contract Negotiation, Process Improvement, Telecommunications, Mergers & Acquisitions, Strategic Planning, Disaster Recovery, Team Building, Leadership, Program Management, Cross-functional Team..., Change Management, Security, Vendor Management, SDLC, Management

Education
California State Polytechnic University-Pomona   1966 — 1970
BS, Business Administration

Experience
Paragon Technology Solutions, Inc.   2013 - Present
TriWest Healthcare Alliance   2006 - 2013
State of Arizona  2001 - 2006
Telesoft Corp.  1999 - 2001

Skills
T-SQL, Microsoft SQL Server, Databases, Business Intelligence, SQL Server Reporting..., SQL Server Integration..., SQL Server Analysis..., CommVault, Database Design, Data Warehousing, Troubleshooting, Communication, Requirement..., Following Up, User Documentation, Analyzer, Database Administration, Data Modeling, Disaster Recovery, SSIS, SSRS, SQL, Access, Software Documentation, Web Applications, HIPAA, VMware, SCCM, Active Directory, Windows Server, Microsoft Technologies, Oracle, Visio, Microsoft Exchange, SDLC, Server Administration, Web Development, Quality Assurance, Security, IIS, VMware ESX, Business Process, Server Architecture, Program Management, System Administration, SQL Tuning, Crystal Reports, Performance Tuning, Networking, Cluster

Education
DeVry University Phoenix

Scottsdale Community College

Experience
Early Warning  November 2013 - Present
TriWest Healthcare Alliance   February 2006 - March 2013
Recreation Centers of Sun City   May 2001 - September 2005

Skills
Healthcare, SQL, Cognos ReportNet, Crystal, Proj Management, Databases, Access, Office Apps, Visio, Software Documentation, Project Management, SSIS

Education
Keller Graduate School of Management Phoenix, AZ   2002 — 2005
Masters Project Management

DeVry University Phoenix   1989 — 1991
Bachelor of Science Computer Information Systems, Computer Programming/Programmer, General

Experience
TriWest Healthcare Alliance   June 2006 - March 2013

Skills
Vendor Management, Visio, Process Improvement, Program Management, Change Management, Cross-functional Team..., Software Documentation, Leadership, Active Directory, Training, HIPAA, Project Management, Purchasing, Inventory Management, Management, Negotiation, Quality Assurance, Healthcare Industry, Access, Budgets, Healthcare, TRICARE, Healthcare Information..., Analysis, Team Building, Data Analysis, PeopleSoft, Healthcare Management, Call Centers, SharePoint, Outlook, Six Sigma, Business Process..., Team Leadership, MS Project, Project Planning, Contract Management, Business Analysis, PeopleSoft Financial, Healthcare Consulting, ICD-9, Medicaid, Revenue Cycle, CPT, Managed Care, Physician Relations, Hospitals, 10 Key, Medicare

Education
California State University-Fullerton   1973 — 1974

Rio Honda Jr College   1970 — 1973

Experience
TriWest Healthcare Alliance   January 2006 - Present
Submarina  August 2004 - January 2007
SDUSD  September 2005 - September 2006

Education
University of Phoenix   2007 — 2010
BSIT, Software Engineering

Coleman College   2006 — 2007
CIS

Experience
T-Mobile  October 2015 - Present
Nielsen Via Compucom   December 2014 - July 2015
AT&T Via Metasysinc   2011 - 2014
BT Conferencing  July 2008 - September 2011
TriWest Healthcare Alliance   2004 - 2007

Skills
Telepresence, Video Conferencing ..., CISCO Telepresence, Unified Communications, Audio Conferencing, VoIP, ISDN, SIP, Cisco Technologies, H.323, Troubleshooting, Telecommunications, Routers, Managed Services, Cisco Call Manager, Switches, Telephony, Call Center, Extron, TCP/IP, IP, LAN-WAN, Video Conferencing, Tandberg, Testing, Voice Mail, Technical Support, Networking, VMware, Operating Systems, Routing, Hosted Services, Service Delivery, Network Engineering, Network Design, Servers, Software Documentation, Call Centers, Ethernet, Security, Computer Hardware, Cisco Telepresence

Education
Colorado Technical University   2004 — 2006
Masters, Computer Engineering

Coleman University   1991 — 1994
B.S, Electronics

Experience
AspenPointe  September 2014 - April 2015
Colorado Springs Utilities  April 2014 - August 2014
TriWest Healthcare Alliance   August 2004 - May 2013
US Army  September 1991 - March 2001

Skills
Project Management, Operations Management, Business Analysis, Operating Budgets, Program Management, Managed Care, Healthcare Management, TRICARE, Team Leadership, MS Project, Medical Terminology, Workshop Facilitation, Budgets, Cross-functional Team..., Healthcare Information..., Project Coordination, Data Management, Customer Service, Change Management, Project Planning, Team Building, Quality Control, Policy, Process Improvement, Healthcare, HIPAA, Leadership, Government, Quality Assurance, Human Resources, Visio, Analysis, Access, Data Analysis, Management, Training, Employee Relations, Outlook, Vendor Management, System Administration, Call Centers, Data Entry, Supervisory Skills, Healthcare Industry, Troubleshooting

Education
Colorado Technical University   2007 — 2009
Master of Business Administration (MBA), Project Management

Colorado State University-Pueblo   2004 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General

University of Maryland University College   2001 — 2003
Associate of Arts (A.A.), Managment Studies

Experience
TriWest Healthcare Alliance   October 2014 - October 2015
Aetna  September 2013 - August 2014
Interthinx  June 2011 - September 2013
Encore Discovery Solutions  May 2011 - May 2011
Cable One  October 2009 - February 2011
AT&T  March 2008 - November 2008
Maricopa County  July 2007 - December 2007
Verizon Wireless  April 2003 - December 2003
Office Depot  December 1999 - April 2000
Salerno's Kitchen   August 1999 - February 2000

Skills
Technical Support, Troubleshooting, Active Directory, Help Desk Support, Network Administration, VoIP, Hardware, Citrix, Software Installation, Powershell, Routers, Data Entry, Customer Service, Computer Hardware, Windows 7, Windows XP Pro, VPN, XP, Windows, HP, Process Improvement, VMware, Windows Server, System Administration, Wireless, Training, Cabling, Sales, Invoicing, Process Scheduler, Citrix Metaframe, Delegation, Computer Aided Dispatch, Service Desk Management, BMC Remedy, Web Design, Consulting, Databases, Microsoft Exchange, Blackberry Enterprise..., Group Policy, Blackberry, DNS, Windows Vista, VMware ESX, Service Delivery, Visual Basic, vSphere, Servers, IT Service Management

Education
Berkeley College   2000 — 2000
Information Technology

Computer Learning Center   1996 — 1997
Information Technology

Experience
SonderMind   September 2015 - Present
Anova Cancer Care, formerly Denver Cyberknife   January 2010 - September 2015
Retina Insitute of Hawaii   January 2009 - March 2010
TeamPraxis  2007 - 2009
TriWest Healthcare Alliance   February 2006 - December 2007

Skills
Healthcare, Medical Billing, Medical Terminology, Credentialing, Medical Coding, CPT, Public Speaking, ICD-9, Healthcare Management, Practice Management, EMR, Medisoft, Patient Education, Medical Records, HCPCS, Accounts Receivable, Hospitals, Healthcare Information..., Revenue Cycle, QuickBooks, Accounts Payable, Radiation Therapy, Radiation Safety, Microsoft Office, EPM, Health Insurance, Human Resources, Leadership, Office Management, Managed Care, Invoicing

Education
DeVry University   2004 — 2007
BS, Health Services Administration

Experience
EMC Insurance Companies  February 2015 - Present
EMC Insurance Companies  March 2014 - Present
Pros Ranch Corporate   June 2013 - March 2014
TriWest Healthcare Alliance   August 2010 - March 2013
Southwest Pipeline   2008 - 2010
UnitedHealthcare  April 2007 - July 2008
Honeywell Aerospace  May 1985 - July 2005

Skills
Certified Green Belt, Bilingual, Active DoD Secret..., Oracle Applications, Accounts Receivable, Microsoft Office, Analytics, Account Reconciliation, QuickBooks, Accounting, Financial Analysis, Customer Service, Cost Accounting, Data Entry, Budgets, PeopleSoft, Analysis, Access, Management, Finance, Variance Analysis, Invoicing, Outlook, Sarbanes-Oxley Act, Payroll, Data Analysis, Journal Entries, Financial Reporting, Accounts Payable, General Ledger, Financial Accounting, Auditing, Healthcare, Internal Audit, Spreadsheets, 10 Key, Internal Controls, Bookkeeping, Time Management, Process Improvement, Microsoft Excel, Bank Reconciliation, Payroll Taxes

Education
Six Sigma Green Belt Certified

DeVry University Phoenix
Accounting

Glendale Community College
Accounting

Experience
UnitedHealthcare  August 2007 - Present
TriWest Healthcare Alliance   May 2004 - August 2007
TriWest Healthcare Alliance   December 2001 - May 2004
TriWest Healthcare Alliance   November 1998 - December 2001
TriWest Healthcare Alliance   January 1997 - October 1998

Skills
Medicare, Utilization Management, Managed Care, Medical Billing, HIPAA, Healthcare Industry, Physician Relations, Healthcare Consulting, Revenue Cycle, Healthcare Management, Healthcare Information..., ICD-9, CPT, Healthcare, Nursing, Medical Coding, EMR, Health Insurance, Hospitals, EHR, Medical Terminology, Patient Safety, Medical Records, Quality Management, Reconsideration and..., TRICARE knowledge

Education
California State University-Fresno   1970 — 1975
Bachelor of Science (BS), Registered Nursing/Registered Nurse

Experience
Dermatology Associates, P.S.C.   April 2012 - Present
The Eye Care Institute  April 2007 - January 2012
National College  March 2007 - July 2007
Southwest Medical Associates  May 2005 - February 2007
TriWest Healthcare Alliance   2002 - 2005
Humana Military  2000 - 2002

Skills
EMR, Medicine, Healthcare, Ophthalmology, Vital Signs, Medical Terminology, Medical Records, Medical Assisting, Surgery Scheduling, ICD-9, CPT, Appointment Scheduling, Prior Authorization, Medical Office, Internal Medicine, HIPAA, Healthcare Management, Medical Billing, Surgery

Education
College of Southern Nevada   2003 — 2006
AAS, Medical Assistant

Experience
Neutrogena  August 2015 - Present
Apmlio Technologies & Pioneer Infotech   January 2015 - May 2015
Institute for the Redesign of Learning  June 2011 - January 2015
Best Buddies Arizona   November 2010 - June 2011
National Academy of Sports Medicine (NASM)   June 2009 - August 2010
Southwest Autism Research & Resource Center (SARRC)   February 2008 - April 2009
TriWest Healthcare Alliance   October 2006 - December 2007
The Salvation Army  February 2005 - September 2006

Skills
Fundraising, Public Relations, Event Management, Leadership, Management, Community Outreach, Public Speaking, Event Planning, Training, Strategic Communications, Project Management, Social Media, Strategic Planning, Program Management, Project Planning, Volunteer Management, Social Networking, Corporate Communications, Marketing, Sales, Social Media Marketing, Coaching, Marketing Communications, Budgets, Marketing Strategy, Outlook, RIO Analysis, Costing & Budgeting, Project Scheduling, Team Building and..., Stakeholder Relations..., Tracking, managing, and..., Business Planning, Vendor Management, CSS, Software Development..., Cross-functional..., Enterprise-wide..., Agile Methodologies, Six Sigma, QA testing oversight, Website Design &..., Jira, WordPress, SEO, Wireframes

Education
Capella University   2009 — 2011
Masters, Masters of Business Administration (MBA)

Northern Arizona University   2000 — 2004
B.S, Speech Communication

University of Michigan   2014 — 2014
Certificate of Completion, Internet Technology & Security (with distinction)

California State University-Dominguez Hills   2014 — 2014
Certificate of Completion, PMP Prep Course I & II

Lynda.com   2014 — 2014
Certificates of Completion

Experience
TriWest Healthcare Alliance   July 2015 - Present
UEI College  January 2015 - Present
UEI College  January 2015 - Present
My Soul Stars LLC   June 2014 - Present
Phoenix Children's Hospital  March 2014 - Present
The National Graduate School of Quality Management  July 2013 - Present

Skills
Leadership, Healthcare, Management, Training, Change Management, Team Building, Consulting, Healthcare Management, Project Management, Program Management, Leadership Development, Customer Service, Operations Management, EMR, Project Implementation, Microsoft Office, Process Improvement, Project Planning, Performance Improvement, Community Outreach, Business Strategy, Team Leadership, PMP, Business Process, Public Speaking, Management Consulting, Social Media, Hospitals, Coaching, Social Networking, Marketing, Fundraising, Social Media Marketing, Event Management, Organizational...

Education
Angel University   2014 — 2014
Certified Spiritual Counselor (CSC) and Angel Therapy Practitioner (ATP), Certified Spiritual Counselor

Lovenlit   2014 — 2014
Certification, Master Reiki Practitioner/Teacher

Universal Life Church   2014 — 2014
Doctor of Divinity, Holistic Life Coach Certified

Universal Life Church   2014 — 2014
Ordained license, Spirtual Energy Healing

AARE   2013 — 2013
Currently pursuing license, Real Estate

Colorado Technical University   2009 — 2011
Masters of Science- Management, Project Management, 3.3

Ottawa University   2006 — 2009
Bacherlor of Arts-Management, Business, 3.2

Kaplan College   2003 — 2004
Associates Degree, Respiratory Therapy

Experience
TriWest Healthcare Alliance   January 2002 - March 2013
Air Force  February 1985 - November 2012

Skills
Microsoft Office, Customer Service, Microsoft Excel, Healthcare, Public Speaking, PowerPoint, Teaching, Strategic Planning

Education
Baker University   1977 — 1982
Bachelor of Science (BS), Biology

Webster University
MA Management and Leadership

Experience
BlueCross BlueShield of South Carolina  August 2012 - Present
SystemTec  September 2011 - August 2012
TriWest Healthcare Alliance   July 2003 - October 2011
TriWest Healthcare Alliance   June 2000 - July 2003
Blue Cross Blue Shield of South Carolina  1993 - 1997

Skills
Business Analysis, Project Planning, Technical Training, Management, Team Leadership, Program Management, Security, Change Management, Coaching, SharePoint, Project Management, Team Building, MS Project, Quality Assurance, Microsoft Excel, Software Documentation, Leadership, Healthcare Information..., Leadership Development, Organizational..., Disaster Recovery, Visio, Training, Process Improvement, PMP

Education
Boise State University   1999 — 2002
MS, Instructional and Performance Technology

Winthrop University   1983 — 1987
BS, Education

University of South Carolina-Columbia   1979 — 1983

Experience
Cancer Treatment Centers of America  December 2013 - Present
MyTimeShareGenie   January 2011 - Present
New Insights New Outlook   April 2013 - Present
TriWest Healthcare Alliance   December 2007 - March 2013
SON Systems   1994 - 2004
Digital Equipment Corporation  July 1974 - December 1983
Digital Equipment Corporation  1974 - December 1983

Skills
Business Analysis, Cognos, Business Intelligence, Enterprise Software, Data Warehousing, Requirements Gathering, Data Modeling, Software Documentation, Process Improvement, Quality Assurance, Business Process..., Business Development, SharePoint, Visio, Vendor Management, Integration, Business Process, Access, Databases, Requirements Analysis, SDLC, Database Design, Sales, Management

Education
Temple University   1969 — 1972
MBA, Information Systems

Drexel University   1963 — 1968
BSME, Mechanical Engineering

Experience
MGT Associates, LLC   January 1998 - Present
Meritus Health Partners  May 2014 - Present
CXT Software  November 2013 - Present
Mosio   October 2013 - Present
Banner Plan Administration   December 2013 - September 2015
Tallwave  September 2013 - December 2014
TriWest Healthcare Alliance   February 2011 - February 2012
Dignity Health (formerly Catholic Healthcare West)   1999 - 2000
NHES (now McKesson Provider Technologies)   1996 - 1998

Skills
Healthcare, Product Development, Product Management, Medical Devices, Healthcare Information..., Hospitals, Strategic Planning, Management Consulting, Strategy Development, Business Strategy, Start-ups, Leadership Development, Strategy, Competitive Analysis, Management, Product Marketing, Leadership, Team Building, Marketing Strategy, Executive Management, Program Management, Business Development, Entrepreneurship, Strategic Partnerships, Business Intelligence, Mergers & Acquisitions, Analysis, Business Planning, Project Management, Consulting, Change Management, Vendor Management, Cross-functional Team..., Six Sigma, Marketing, Sales, Business Process..., Strategic Consulting

Education
University of Pennsylvania - The Wharton School
MBA

Cleveland Clinic Foundation
Medical Technology

Cleveland State University
B.S.

Center For Creative Leadership
Leadership Development Program

Experience
Bank of America  May 2011 - Present
Bank of America  April 2009 - September 2009
Countrywide  January 2008 - April 2009
Countrywide Financial Corporation  October 2005 - January 2008
TriWest Healthcare Alliance   1996 - 2005
State of Arizona Auditor General's Office   1994 - 1996
Greater Phoenix Economic Council  1993 - 1993

Skills
Process Improvement, Change Management, Team Building, Call Center, Vendor Management, Operations Management, Business Process..., Performance Management, Strategic Planning, Customer Experience, Program Management, Six Sigma, Leadership Development, Customer Satisfaction, Project Management, Budgets, Management, Team Leadership, Organizational..., Coaching, Leadership, Data Analysis, Training, Strategy, Call Centers, Cross-functional Team..., Business Analysis, Telecommunications, Risk Management

Education
California State University Long Beach   1990 — 1992
Masters

Experience
CALSTAR  May 2013 - Present
TriWest Healthcare Alliance   July 1997 - February 2013
Park University  2002 - 2004
RAF Lakenheath  1993 - 1996

Skills
Administration, Problem Solving, Budgeting, Public Relations, Planning, Public Speaker, TRICARE Subject Matter..., Training & Development, Project Planning, Public Speaking, Budgets, Employee Training, System Administration, Community Outreach, Nonprofits, Program Management, Healthcare, Customer Service, Microsoft Excel, Analysis, Team Building, Marketing, Leadership Development, Organizational..., Marketing Communications, Process Improvement, Policy, Team Leadership, Data Analysis

Education
Central Michigan University   1999 — 2001
Masters, Administration

Park University
Bachelors, Human Resources

University of Maryland College Park
Bachelors, Managment

Experience
AHCCCS (Arizona Health Care Cost Containment System)   January 2014 - Present
Jill Shepherd Design   April 2013 - January 2014
TriWest Healthcare Alliance   January 2006 - March 2013
JIll Shepherd Design   October 2003 - January 2006
E.B. Lane Marketing Communications   December 2000 - October 2003

Skills
Advertising, Newsletters, Graphic Design, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Photography, Web Design, Art Direction, WordPress, Microsoft Word, Microsoft PowerPoint, Dreamweaver, CSS, HTML, Brochures, Marketing, Non-profit Volunteer, Event Planning, Graphics, Corporate Identity, Video, Non-profit Leadership, Logo Design, Adobe Acrobat, Multimedia, Email Marketing, Marketing Strategy, Leadership, Print Management, Typography, Healthcare Industry, Posters, Corporate Branding, Creative Direction, Art, Copywriting, Publications, Branding & Identity, Social Media Marketing, TRICARE, Flyers

Education
Campbell University   1996 — 2000
Bachelor's degree, Double Major in Graphic Design and Fine Art

Experience
TriWest Healthcare Alliance   August 1998 - Present

Skills
Managed Care, Leadership, Healthcare, Healthcare Management, Process Improvement, Medicare, Healthcare Industry, Hospitals, Healthcare Consulting, HIPAA, Health Insurance, Healthcare Information..., Medicaid, Strategic Planning, Revenue Cycle, Insurance, Employee Benefits, Team Building, Data Analysis

Education
Dowling   1980 — 1983

Drake University
BS, Accounting

Experience
eviCore healthcare  September 2014 - Present
TriWest Healthcare Alliance   October 2008 - April 2013
USAA  January 2004 - February 2008

Skills
Customer Relations, PowerPoint, Microsoft Office, Inventory Management, Writing, Budgeting, Customer Service, Problem Solving, Team Leadership, Scheduling, Customer Satisfaction, Training, Microsoft Excel, Retail, Leadership, Outlook, Time Management, Access, System Administration, Process Scheduler, Microsoft Word, Data Entry, Call Centers, Social Networking, Windows 7, Troubleshooting, Organizational..., Project Management, Insurance, Team Building, Process Improvement, Data Analysis, Coaching, Quality Assurance, Public Speaking, Strategic Planning, Operations Management, Project Planning, Leadership Development, Sales, Research, Change Management, Community Outreach, Nonprofits, Fundraising, Social Media, Invoicing, Administration, Purchasing, Healthcare

Education
Colorado Technical University   2009 — 2012
Master's degree, Management, 3.65

Colorado Technical University   2005 — 2011
Bachelors Science, Criminal Justice, 3.63

Pikes Peak Community College   1998 — 2001
Associate of Applied Sciences (AAS), Paralegal

Experience
Chamberlin Edmonds  2015 - Present
TriWest Healthcare Alliance   June 2009 - March 2013
Automobile Club of Southern California  August 2006 - July 2009
H&R Block  January 1998 - April 2006
Orland Joint Unified School District   November 1998 - February 2005

Skills
General Insurance, Customer Satisfaction, Training, Customer Service, Data Entry, Spanish-speaking, Information Technology, Translator, Tax Preparation, Healthcare, HIPAA, Healthcare Information..., PeopleSoft, Employee Benefits, Human Resources, Software Documentation, Process Improvement, Analysis, Medicare, Payroll, Benefits Administration, Visio, Vendor Management, Health Insurance, Applicant Tracking..., Outlook, HRIS, Onboarding, Leadership, Employee Relations, Performance Management, Employee Training, Recruiting

Education
University of Phoenix   2008 — 2014
BS, Business with a concentration in Management

University of Phoenix   2009 — 2011
AA, Information Technology, 3.45 GPA

Butte College   2003 — 2004

Ridgeview High School   1986 — 1990

Experience
TriWest Healthcare Alliance   October 2005 - Present

Skills
Healthcare, Utilization Management, Healthcare Management, EMR, Healthcare Consulting, Managed Care, Case Management, Process Improvement, Health, Program Management, Visio, Clinical, Six Sigma, Microsoft Office, Health Insurance, Problem Solving, Coordination

Education
City University of New York-Herbert H. Lehman College   1979 — 1983
B.S., RN, Nursing, Magna Cum Laude

Experience
Data-Metrix   July 2013 - Present
American Association of Medical Audit Specialists   June 2012 - Present
TriWest Healthcare Alliance   November 2005 - May 2013
Blue Cross Blue Shield of Nebraska  November 2005 - May 2013
American Association of Medical Audit Specialists   April 2006 - March 2008
Blue Cross and Blue Shield of Nebraska  January 1997 - November 2005
Blue Cross Blue Shield of Nebraska  January 1997 - November 2005
Alegent Creighton Health  December 1992 - December 1996
Bishop Clarkson Memorial Hospital   July 1991 - May 1993
Saint Joseph Hospital  July 1981 - August 1991

Skills
Medicare, Managed Care, Healthcare, Healthcare Consulting, Hospitals, Healthcare Industry, Healthcare Management, Health Insurance, EMR, Provider Relations, Nursing, Revenue Cycle, PPO, Process Improvement, Insurance, Strategic Planning, HIPAA, Healthcare Information..., Quality Assurance, Medical Coding, Medicaid, ICD-9, EHR, Physician Relations, CPT, Utilization Management, Medical Billing, Informatics, Software Documentation, Medical Terminology, Inpatient

Education
Clarkson College   1982 — 1984
BSN, Nursing

Clarkson College   1982 — 1984
Bachelor’s Degree, Nursing

Bishop Clarkson College of Nursing   1976 — 1979
Diploma, Nursing

Experience
TriWest Healthcare Alliance   March 2015 - Present
TriWest Healthcare Alliance   September 2014 - February 2015
Prospect Medical Systems  November 2012 - November 2013
Central Christian Church  April 2012 - October 2013
Saddleback Church  November 2012 - September 2013
Saddleback Church  July 2012 - October 2012
Apria Healthcare  August 2010 - May 2012
Summit Consulting International   March 2007 - January 2009
Silva, Clasen, and Raffalow   July 2003 - January 2004
E! Networks  September 2000 - January 2001

Skills
Public Speaking, Microsoft Word, Research, Microsoft Office, Microsoft Excel, PowerPoint, Team Leadership, Coaching, Negotiation, Community Outreach, Outlook, Customer Service

Education
University of Maryland University College   2003 — 2006
Master's degree

University of Maryland University College   2003 — 2006
Master of Business Administration (M.B.A.)

California Western School of Law   1998 — 2000
Doctor of Law (J.D.)

California State University-San Bernardino   1996 — 1997
Bachelor of Arts (B.A.)

California State University-San Bernardino   1996 — 1997
Certificate

Experience
TriWest Healthcare Alliance   October 2003 - Present
TriWest Healthcare Alliance   October 2003 - Present
Wayland Baptist University  May 2001 - August 2003
VA Work study   January 2001 - May 2001
USAF Active Duty  November 1980 - December 2000

Education
Community College of the Air Force
AAS, Systems Technology

Everest College
Diploma, Medical Insurance Billing and Coding

Park University
BS, Mgmt/CIS

School name:

Experience
United Health Care Military & Veterans   April 2013 - June 2015
TriWest Healthcare Alliance   October 2008 - March 2013

Skills
Managed Care, Healthcare, Healthcare Information..., HIPAA, Customer Service, Medicare, Healthcare Industry, Medicaid, Healthcare Consulting, EHR, Medical Terminology, EMR, Medical Billing, ICD-9, CPT

Education
Diablo Valley College   1982 — 1984
No, English/Photography

Experience
TriWest Healthcare Alliance   June 2014 - Present
allhealth  July 2013 - Present
UnitedHealth Group  December 2010 - July 2012
Arizona Heart Institute  October 2008 - July 2010

Skills
Healthcare, Phlebotomy, Cpr Certified, BLS, Pediatrics, Healthcare Management, EKG, Patient Safety, Patient Education, Medical Terminology, Health Education, Inpatient, Nutrition, EMR, Venipuncture, Vital Signs, Medicine, Data Entry, HIPAA, Specimen Collection

Education
Carrington College-Phoenix   1990 — 1991
Associate's degree, Medical/Clinical Assistant

independence high school   1983 — 1987
general diploma, General Studies

Experience
Salt River Pima-Maricopa Indian Community  October 2014 - Present
Salt River Pima-Maricopa Indian Community  March 2014 - October 2014
TriWest Healthcare Alliance   2006 - 2014
PetSmart  2004 - 2006

Skills
PeopleSoft, Peoplesoft 9.1, Project Management, SQR, Security, Finance, Human Capital, Integration, Programming, Requirements Analysis, Integration Broker, Peoplecode, Oracle SQL, XML, SQL, Talent Acquisition, PS Bundles, PS Upgrades, PS Maintenance Packs, Peoplesoft HTML Emails, Candidate Gateway, Application Packages, PeopleTools Technical, PeopleCode, Data Warehousing, Oracle, PeopleTools, Database Design, Databases, SDLC, Crystal Reports, Process Improvement, Visio

Education
Keller Graduate School of Management   2005 — 2008
MBA, Busines and Project Managment

DeVry University   2000 — 2003
BS in Computer Information Systems

Experience
TriWest Healthcare Alliance   January 2007 - Present
TriWest Healthcare Alliance   August 2006 - January 2007
WPS Health Insurance  November 2003 - July 2006
WPS Health Insurance  April 2001 - December 2003
WPS Health Insurance  December 1999 - April 2001

Education
Blackhawk Technical College

Experience
TriWest Healthcare Alliance   August 2004 - Present
Medical Litigation Consulting   February 1999 - August 2004
TriWest Healthcare Alliance   February 1997 - August 2004

Skills
Healthcare, Hospitals, Medicare, EMR, Healthcare Information..., Healthcare Management, HIPAA, Nursing, EHR, Managed Care, Healthcare Consulting, Patient Safety, Informatics, Epic Systems, Provider Relations

Education
Bellevue University   1990 — 1991
BS, Management of Human Resources

Iowa Western Community College   1983 — 1985
ADN, Registered Nurse

Experience
Humana Healthcare  November 2013 - Present
Rocky Mt Health Plans   September 2011 - December 2012
Naval Hospital Camp Pendleton  February 2008 - September 2011
TriWest Healthcare Alliance   September 2006 - February 2008

Skills
Nursing, Healthcare, Hospitals, Crisis Intervention, Mental Health, Medical Terminology, Clinical Research, EMR, Healthcare Management, Case Managment, Medicaid, Home Care, Medical/Surgical, Health Education, Medicare, Medication..., Patient Advocacy, Inpatient, BLS, Patient Education, Patient Safety, Nursing Education, Cpr Certified, Medical Records, Utilization Review, Behavioral Health, Utilization Management, ICD-9, Palliative Care, Informatics, Public Health, EHR, HIPAA, Managed Care, Acute Care, Epic Systems, Disease Management, Pediatrics, ACLS, Direct Patient Care, Medical Coding, Critical Care, Healthcare Information..., Physician Relations, Certified Case Manager, Treatment, Medical Billing

Education
Bethesda Hospital School of Nursing   1962 — 1965
Diploma RN, Registered Nursing/Registered Nurse

Colorado Technical University

Experience
TriWest Healthcare Alliance   July 2007 - Present
UnitedHealth Group  2013 - 2014
TriWest Healthcare Alliance   October 2004 - July 2007
TriWest Healthcare Alliance   April 2000 - September 2004
TriWest Healthcare Alliance   January 1997 - March 2000
US Army  July 1990 - February 1996

Skills
Healthcare Management, HIPAA, Health Insurance, Teacher Training, Job Coaching, Public Speaking, Public Relations

Education
Webster University   1996 — 2000
MA, Health Services Management

Colorado State University   1971 — 1975
Bachelor of Science, Physical Science

Experience
Arizona State Retirement System  July 2012 - Present
American Express  August 2010 - December 2011
United States Air Force  January 2008 - September 2010
TriWest Healthcare Alliance   May 2005 - December 2007

Skills
Disaster Recovery, Data Center, Network Security, Security, Enterprise Architecture, Cisco Technologies, SharePoint, Servers, Information Security, Windows Server

Education
Keller Graduate School of Management of DeVry University   2011 — 2012
Masters in Information Systems Management, Network Security

Community College of the Air Force   2008 — 2009
AS, Computer Science

DeVry University Phoenix   2007 — 2009
Bachelor, Technical Managment

Vernon College   1998 — 2000
AA/AS, Computer Science

Experience
KANA Software  February 2014 - Present
Perceptive Software  May 2012 - February 2014
Quest Diagnostics  September 2011 - May 2012
TriWest Healthcare Alliance   February 2006 - September 2011

Skills
Software Project..., Agile Methodologies, Scrum, SDLC, Enterprise Software, Requirements Analysis, Agile Project Management, Software Implementation, Business Analysis, PMP, Business Process Design

Education
Paul Quinn College   2003 — 2005
Bachelor of Applied Science (B.A.Sc.), Organizational Management

Dallas Institute of Funeral Service   1997 — 1998
Associate's degree, Mortuary Science and Embalming/Embalmer, Graduate

Experience
TriWest Healthcare Alliance   August 2008 - Present
Copper Mountain College  October 2006 - May 2008
Robert E Bush Naval Hospital, 29 Palms, CA   June 2004 - September 2006

Skills
Healthcare, Healthcare Management, Utilization Management, EMR, Hospitals, Managed Care, Disease Management, Nursing, Healthcare Information..., Patient Safety, HIPAA, Medical Terminology, BLS, HEDIS, Clinical Research

Education
Webster University   1983 — 1984
Master of Arts (MA), Health Services Management

Augustana College (SD)   1974 — 1978
Bachelor of Arts (BA), Registered Nursing/Registered Nurse

Experience
Alvarado Hospital and Medical Center   June 2013 - Present
TriWest Healthcare Alliance   August 2007 - March 2013
Electronic Data Systems  2004 - 2005
ComGlobal Systems  2000 - 2002
Lockheed Martin  1999 - 2000

Skills
Access, Microsoft SQL Server, Cognos, SQL, Microsoft Excel, Microsoft Office, Data Analysis, Project Management, Microsoft Word, PowerPoint, Ad-hoc, Medical Coding, Actuarial Consulting, XHTML, HTML, ICD-10, ICD-9, Medical Terminology, VBA, Benthic Golden, Microsoft BI SSIS, SSIS, SSRS

Education
Concorde Career College-San Diego
Certificate, Insurance Coding and Billing Specialist

De Anza College
Certificate, Technical Writing

San Diego State University-California State University
Bachelor of Science (B.S.), Computer Science

University of Phoenix
Master's degree, Health Care Administration - Informatics

Experience
TriWest Healthcare Alliance   June 2004 - Present
Unversity of Pittsburgh Medical Center - MWRI   October 2001 - January 2004
UPMC Health Plan  October 2001 - January 2004

Skills
Healthcare, Utilization Management

Education
Community College of Allegheny County   1986 — 1987
Associate's degree, Registered Nursing/Registered Nurse

Experience
Aetna  June 2013 - Present
TriWest Healthcare Alliance   June 2009 - April 2013
SHPS  September 2006 - May 2009
Health Dialog  March 2003 - September 2006

Skills
Healthcare, Disease Management, Diabetes, Management, Coaching, Asthma, Chronic Illness, Interviews, Call Centers, Teaching, Utilization Management, Nursing

Education
California Coast University   1997 — 2004
not completed, Business Administration and Management, General, A

Glendale Community College   2001 — 2001
na, Speech class, A

University of Phoenix   1997 — 1998
Certification Call Center Management, A

Gateway Community College   1991 — 1993
Certification in Health Services Management, A

Washburn University   1981 — 1982
classes toward nursing degree, Registered Nursing/Registered Nurse, A

St. Luke's School of Nursing   1971 — 1974
Registered Nurse Diploma, Registered Nurse

Experience
Front Range Community College  August 2013 - April 2014
National Defense University Foundation  September 2012 - June 2013
Cheyenne Regional Medical Center  2008 - 2012
TriWest Healthcare Alliance   August 2006 - May 2008
Health Net Federal Services  September 2004 - July 2006
Fort Collins Neurology, P.C.   February 2003 - June 2004
Poudre Valley Health System  June 2002 - June 2004

Skills
Executive Support, Customer Service, Healthcare, Event Planning, Clerical Skills, Microsoft Office, Typing, 10 Key, Spanish-English, Health Insurance, Medical Billing, Medical Records, Executive Calendar..., Military Operations, Financial Services, Board of Directors, Community Outreach, Employee Training, Hands-on Training, Volunteering, Volunteer Training, Volunteer Management, Data Entry, Management, Leadership, Policy, HIPAA, Healthcare Management, Public Speaking, Team Building, Research, Administrative..., Nonprofits, Training

Education
National Defense University   2012 — 2013

Colorado State University
Bachelor of Arts (BA), Spanish Language and Literature

Experience
TriWest Healthcare Alliance   2008 - 2013

Education
Dominican University of California
Bachelor's degree, Nursing Education

Experience
Healthcare  November 2012 - Present
TriWest Healthcare Alliance   September 2002 - January 2011

Education
Central Michigan University   1979 — 1980
Master of Public Health (M.P.H.)

Experience
Gentiva Health Services  August 2010 - Present
TriWest Healthcare Alliance   2003 - 2010
MultiCare Health System  2000 - 2003

Skills
Home Health Agencies, Utilization Review, Infection Control, Pediatrics, Psychiatric Care, Nursing Care, Registered Nurses, Medical/Surgical, Self-motivated..., Home Care

Education
Texas Woman's University   1975 — 1978
Bachelor's degree, Registered Nursing/Registered Nurse

California State University-Chico   1974 — 1975
Pre Nursing

York Mills Collegiate Institue   1971 — 1974