TriWest Healthcare Alliance
Industry: Corporation
DescriptionTriWest Healthcare Alliance is a Phoenix, Arizona based corporation that manages health benefits under the United States Department of Veterans Affairs VAPCCC program in Regions 3, 5, and 6. CEO: David J. McIntyre Jr (1996–) Headquarters: Phoenix, Arizona, United States Founded: 1996, Phoenix, Arizona, United States Type of business: Private
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TriWest Healthcare Alliance Employees
TriWest Healthcare Alliance May 2014 — November 2014
Medical Practice Source 2013 — 2014
Sun valley medical group Dr Aaron Degroot February 2013 — July 2013
McKesson Health Solutions October 2012 — February 2013
Dignity Health 2010 — 2011
West valley ENT October 2008 — March 2010
The CORE Institute May 2006 — October 2008
Abrazo Health January 2003 — May 2006
Gateway Surgical Group LLC September 2001 — September 2003
Skills
Hospitals, Healthcare Management, Healthcare, EMR, Inpatient, Clinical Research, HIPAA, Home Care, Patient Education, Pediatrics, Medical/Surgical, Medicine, Medication..., Medical Records, Medical Billing, Surgery, Medicare, Managed Care, Patient Advocacy, Treatment, Direct Patient Care, Medicaid, Orthopedic, Physician Relations, Healthcare Consulting, ICD-9, Customer Service, Medical Terminology, Process Improvement, Healthcare Industry, Patient Safety, EHR, Medical-Surgical, Training, CPT, Management, Employee Benefits, Strategic Planning, Healthcare Information..., Team Building, Health Insurance, Credentialing, Medical Coding, Medical Education, Orthopedics, Appointment Scheduling
Education
Phoenix College 1994 — 1998
Associate of Arts and Sciences (A.A.S.), Human Services, General
Phoenix College 1994 — 1998
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Phoenix College 1990 — 1994
Associate of Arts and Sciences (A.A.S.), Advertising
TriWest Healthcare Alliance August 2015 - Present
Pima Heart Physicians, PC April 2011 - April 2015
ITT Technical Institute September 2010 - March 2012
Raytheon Missile Systems November 2010 - April 2011
Pima Heart Physicians, PC November 2002 - November 2010
Skills
VPN, Computer Security, Routers, Active Directory, Network Security, Computer Hardware, Windows Server, XP, Troubleshooting, Windows 7, DNS, Software Installation, Network Administration, Group Policy, System Administration, Windows, Technical Support, DHCP, Networking, Security, Firewalls, Switches, Servers, Hardware, Linux, Microsoft Exchange, Operating Systems, Antivirus, Help Desk Support, Windows Vista, Laptops, Cisco IOS, Cisco Technologies, Data Center, LAN-WAN, Information Security, Wireless Networking, Information Assurance, IT Management, Printers, TCP/IP, Workstations, SAN, Security+, Patch Management, WAN, Desktop Support, Windows Server 2003, End User Support, LAN/WAN
Education
ITT Technical Institute 2008 — 2010
BS, Network Security
ITT Technical Institute 2000 — 2002
AASD, Computer Networking / Programming
Pima Community College 2000 — 2001
KPMG February 2015 - April 2015
Baker's Electric April 2010 - June 2014
TriWest Healthcare Alliance August 2010 - November 2010
Redflex Traffic Systems March 2006 - April 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Budgets, Project Management, Outlook, Invoicing, Data Entry, Spreadsheets, Payroll, QuickBooks, Administration, Typing, Administrative..., Bookkeeping, Access
Education
Scottsdale Community College 2011 — 2011
Certification, QuickBooks Pro 2011
Scottsdale Community College 2010 — 2010
NA, Medical/Clinical Assistant
Holy Family Academy 1974 — 1979
Dipolma, Accounting
Scottsdale Community College
Medical Terminology
Seguin Convention and Visitors Bureau April 2012 - Present
TriWest Healthcare Alliance July 2007 - October 2008
Callaway Golf April 1991 - January 2000
Skills
Community Relations, Strategic Communications, Editing, Newsletters, Corporate Communications, Writing, Public Relations, Event Planning, Special Events, Marketing Communications, Social Media, Public Speaking, Research, PowerPoint, Social Media Marketing, Advertising, Photography, Internal Communications, Community Development, Marketing Strategy
Education
Union Institute & University
Bachelor's degree, Psychology
MiraCosta College 1991 — 1993
4.0
The University of Georgia 1970 — 1971
Music Therapy
PHI Inc October 2012 - Present
John C. Lincoln Health Network August 2010 - November 2010
Scottsdale Medical Imaging, LTD October 2007 - March 2010
TriWest Healthcare Alliance 2004 - 2006
Skills
MRI Software, MRI safety, MRI Physics, Quality Patient Care, Medical Terminology, Medical Billing, Medical Coding, General Insurance, Art History, Contemporary Art, Performing Arts, Physical Security, Claim
Education
Paradise Valley Community College 2011 — 2012
Fine/Studio Arts, General
West Coast Ultrasound Institute 2010 — 2011
Graduate Degree, MRI Physics, Clinical Applications and MRI Safety
Three Rivers Community College 1999 — 2000
Shari's Ink: Copywriting & Creative Services LLC September 2014 - Present
Blue Cross Blue Shield of Arizona August 2013 - August 2014
TriWest Healthcare Alliance January 2008 - March 2013
Phoenix Magazine August 2010 - September 2011
The Daily Courier November 2005 - December 2007
Fitness Plus Magazine August 2005 - November 2005
944 Magazine August 2005 - November 2005
Skills
Blogging, Newsletters, Media Relations, Editing, Journalism, Social Media, Press Releases, Writing, Copywriting, Content Management, News Writing, Photography, Microsoft Word, Editorial, AP Style, Email Marketing, Content Marketing, Photojournalism, Outlook, Feature Articles, Public Relations, Multimedia, Marketing, Beat Reporting, WordPress, Google Analytics, Windows 7, PowerPoint, Internet Explorer, Google Chrome, Photoshop, Microsoft Excel, Publications, Storytelling, Newspapers, Publishing, Web Content, Video, Freelance Writing, Copy Editing, Web Design, Graphic Design, Brand Development, EPiServer (Content..., Excel, Adobe Photoshop, Acrobat Standard, Healthcare..., website navigation, Content Strategy
Education
Northern Arizona University 2003 — 2005
Bachelor of Science, Journalism (minor in photography)
Horizon High School
TriWest Healthcare Alliance October 2013 - Present
TriWest Healthcare Alliance March 2010 - October 2013
TriWest Healthcare Alliance November 2003 - March 2010
Metris Companies January 1998 - January 2003
Skills
SPHR - Sr. Professional..., Employee Relations, Employment Law..., Leadership Development, Employee Engagement, Retention, Change Management
Education
San Francisco State University
Bachelor of Science, Business Administration
Lovelace Respiratory Research Institute September 2010 - March 2014
The Henry M. Jackson Foundation for the Advancement of Military Medicine December 2009 - September 2010
TriWest Healthcare Alliance December 2007 - March 2009
University of California, San Diego April 2007 - June 2007
Aerotek May 2006 - April 2007
ReadyLink Healthcare October 2004 - May 2006
San Diego Veterans Administration Hospital December 2003 - September 2004
Scripps Health October 2000 - October 2003
Scripps Health May 1999 - October 2000
Clinical Research Medical Associates (CRMA) October 1998 - April 1999
Skills
Clinical Research, Public Health, Epidemiology, Clinical Trials, Orthopedic, Healthcare, GCP, IRB, Infectious Diseases, Cancer, Grant Writing, Research, ACLS, BLS, PALS, Hospitals, Cardiology, Diabetes, Pharmaceutical Industry, Protocol, EDC, Orthopedics
Education
San Diego State University-California State University 1987 — 1989
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse, GPA: 2.94
San Diego Mesa College 1983 — 1985
Associate of Arts (A.A.), Biology, GPA: 3.52
San Diego State University-California State University 1977 — 1984
Bachelor of Arts (B.A.), Psychology Emphasis: Physiology, GPA: 3.05
Mercer March 2005 - Present
TriWest Healthcare Alliance 2003 - 2005
PacifiCare Health Systems 1999 - 2003
Skills
SAS programming, Microsoft SQL Server, Oracle SQL Developer, DB2, Access, TCL, Crystal Reports, VBA, PADI Divemaster
Education
University of Phoenix 2003 — 2004
Bachelor of Applied Science (BASc), Information Technology
Rio Salado College
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General
Phoenix College
Associate of Arts and Sciences (AAS), Medical Technology
TriWest Healthcare Alliance 2013 - 2013
Skills
Coaching, Training, Policy, Management, Quality Assurance, HIPAA, Process Scheduler, Time Management, Healthcare, Customer Service, Public Speaking, Process Improvement, Software Documentation, Healthcare Management, Inventory Management
Education
Northern Arizona University
Bachelor of Science (BS), Psychology
Care Core National October 2014 - Present
iQor August 2014 - October 2014
United States Postal Service November 2012 - September 2013
ECS October 2012 - January 2013
T-Mobile June 2012 - October 2012
TriWest Healthcare Alliance March 2011 - June 2012
U.S Army July 2004 - June 2008
Skills
Data Entry, Customer Service, Access, 10 Key, Microsoft Office, Administrative..., Microsoft Word, Outlook, Microsoft Excel, Call Centers, Troubleshooting, HIPAA, Software Documentation, PowerPoint, Training, Research, Windows, Analysis, Team Leadership, Cpr Certified, Telephone Skills
Education
Pikes Peak Community College 2012 — 2015
Associates of allied science, Radiologic Technology/Science - Radiographer
Everest College 2011 — 2012
Diploma, Medical Administrative/Executive Assistant and Medical Secretary
R H Watkins High School 1999 — 2003
Diploma, General Studies
TriWest Healthcare Alliance June 2015 - Present
MultiCare Health System December 2014 - Present
Multicare Health Systems April 2013 - Present
Multicare Health Systems August 2011 - Present
Communities in Schools of Orting August 2010 - August 2011
Communities in Schools of Orting January 2010 - January 2011
Beckonridge Pool, University Place Washington January 2006 - January 2011
Skills
Windows, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Photoshop, Customer Service, Management, Leadership, Training, Community Outreach, Fundraising, Time Management, Program Management, Budgets, Public Speaking, Event Planning, Social Media, Marketing, Social Networking
Education
University of Washington Tacoma 2013 — 2013
Lean Six Sigma Green Belt Certification, Efficiency, improvement, profitability
Whittier College 2008 — 2010
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Santa Rosa Junior College 2006 — 2008
AA General Studies, Associate of Arts General Studies
Ballet Idaho August 2011 - July 2012
Northwest Health & OsteoScreening/FluShot4You October 2009 - December 2009
Healthwise, Inc. October 2007 - March 2008
Nurses N Travel April 2005 - November 2005
TriWest Healthcare Alliance October 2001 - May 2004
Renaissance Consignment December 2000 - June 2003
United States Air Force September 1994 - March 1998
State Farm Insurance August 1979 - May 1987
Skills
Healthcare Information..., Healthcare, Program Management, Strategic Planning, Team Building, Leadership, HIPAA, Project Management, Management, Hospitals, Managed Care, Medical Coding, Medical Terminology, Medical-Surgical, Medical Records, Relationship Building, Utilization Review, Health & Wellness, Claims Handling, Medical Compliance, Standards Compliance, Military Experience
Education
Johns Hopkins University
Bachelor's Degree, Nursing
Northwest Nazarene University
Master's Degree, Business Administration/Healthcare
University of Oklahoma
Master's Degree, Public Administration
University of Virginia
Bachelor's Degree, Education
Memorial Hospital - University of Colorado Health 2010 - Present
TriWest Healthcare Alliance 2008 - 2009
Colorado Springs Internal Medicine 2002 - 2008
Skills
Healthcare, EHR, Epic Systems, Healthcare Management, Patient Education, Clinical Research, Healthcare Information...
Education
Purdue University
Associates Degree, Registered Nursing/Registered Nurse
TriWest Healthcare Alliance September 2014 - Present
MultiCare Health System September 2013 - June 2014
MultiCare Health System December 2011 - September 2013
McDonald's Corporation April 2010 - March 2012
RMC Powder & Torrid Mfg. May 2008 - July 2009
McDonald's Corporation July 2006 - May 2008
Skills
Nutrition, Customer Service, Healthcare Management, Inpatient, Healthcare, HIPAA, Epic Systems, Medical Terminology, Performance Improvement, Training, Patient Education, Call Centers, Quality Improvement
Education
Seattle Pacific University 2009 — 2011
Bachelor of Science (BS), Dietetics/Dietitian
Pierce College 2006 — 2008
Associate of Arts (A.A.), General Studies
OptumHealth July 2011 - Present
TriWest Healthcare Alliance January 2006 - April 2011
Arizona State Hospital 2005 - 2006
Goldberg & Osborne 2004 - 2005
Skills
Healthcare, Project Management, Military Healthcare, Strategic Planning, Strategic Communications, Focus Groups, Proposal Writing, Marketing Communications, Community Outreach, Editing, Office Administration, Event Planning, Strategy, Business Development, Managed Care
Education
University of Illinois at Chicago 2013 — 2013
Certification in Nonprofit Management
Walden University 2010 — 2012
Master of Science (M.S.), Psychology
Minnesota State University, Moorhead 1996 — 2002
Bachelor of Arts (B.A.), English Language and Literature/Letters
Banner Health April 2008 - Present
TriWest Healthcare Alliance June 2006 - March 2008
US Navy 2003 - October 2005
Skills
Contract Management, Clinical Trials, Clinical Research, Contract Negotiation, Contractual Agreements, Legal Contract Review, Legal Issues, Pharmaceutical Industry, Healthcare Industry, Medical Terminology, Health Law, Business Networking, Military Experience, Navy, Microsoft Office, Pharmaceutical Law, Contract Law, Medical Research, Health Insurance, HIPAA
Education
National Paralegal College 2013 — 2015
Legal Studies, General
National Paralegal College 2009 — 2011
Associate of Arts (A.A.), Legal Studies, General
Kochur Trummer Corporation January 2014 - Present
Kochur Trummer January 2013 - January 2014
Wells Fargo April 2012 - December 2012
Verizon Wireless May 2010 - March 2012
Sears February 2008 - April 2010
TriWest Healthcare Alliance September 2008 - November 2009
Macy’s March 2007 - January 2008
Coast Dental January 2006 - January 2007
Skills
Microsoft Excel, Project Management, Analysis, Customer Satisfaction, Military Logistics, Logistics, Customer Experience, Acquisitions, Inventory Management, Account Management, Logistics Management, Sales Operations, Process Improvement, MS Project, CMMI, TOA, Logistics Engineering, Project Planning, Cross-functional Team..., Configuration Management, Program Management, Government Procurement, Life Cycle Planning, Facilitations, Access Database, Customer Service, Supply Chain Management, Warehousing, Warehouse Management, Vendor Management, Team Leadership, Operations Management, Leadership, Management, Training, Meeting Scheduling, Software Documentation, Quality Assurance, Team Building, Customer Retention, Visio, Security Clearance, Strategic Planning, Microsoft Word, Government, Business Process..., Research, Government Contracting, Negotiation, Strategy
Education
National University 2010 — 2012
Bachelor of Business Administration (BBA), Project Management
Imaging Healthcare Specialists October 2014 - Present
ARRIS March 2014 - October 2014
TriWest Healthcare Alliance 2006 - 2013
GEICO November 2005 - December 2005
Capital One Auto Finance August 2003 - October 2005
Verizon Wireless April 2000 - May 2003
Skills
Customer Service, HIPAA, Medical Terminology, Training, Healthcare Management, Healthcare, ICD-9, Medical Billing, Medical Records, Physician Relations, Process Improvement, CPT, Provider Relations, Health Insurance, Patient Safety, Utilization Management, Medicaid, Call Centers, Healthcare Information..., Patient Education, Patient Advocacy, Microsoft Excel, Software Documentation, Medicare, Data Entry, Prior Authorization, ICD-10
Education
San Diego City College 2013 — 2016
Business Administration and Management, General
San Diego City College 2013 — 2013
Spanish Language and Literature, A
Wingate Healthcare May 2014 - Present
General Dynamics Information Technology September 2013 - March 2014
TriWest Healthcare Alliance March 2012 - March 2013
TriWest Healthcare Alliance March 2009 - March 2012
Electric Insurance Company October 2005 - March 2007
Skills
JavaScript, Technical Support, Customer Service, Microsoft Office, Internet Explorer, Windows XP Pro, Windows 7, WebEx, Remote Troubleshooting, Software Documentation, Call Centers, Troubleshooting, Active Directory, Process Improvement, Visio, Customer Satisfaction, Help Desk Support, Management, Networking
Education
Rochester Institute of Technology 1985 — 1989
Bachelor's degree, Mathematics
UnitedHealthcare March 2008 - December 2014
TriWest Healthcare Alliance 2007 - 2008
Bank of America via Signature Consultants, LLC. 2005 - 2007
Rollover Systems 2005 - 2005
CIGNA Healthcare 1992 - 2004
Skills
Project Management, Cross-functional Team..., Risk Management, Management, Insurance, Quality Management, Six Sigma Green Belt, Business Analysis, Compliance Management, Call Centers, Leadership, Customer Service, Change Management, Team Building, Analysis, Contract Negotiation, SDLC, Business Process..., Leadership Development, Project Planning, Process Engineering, Program Management
Education
Pfeiffer University
Bachelors of Science, Healthcare Management
St. Louis Community College
Associates of Science, Human Services
MIHS/Insight Global Staffing January 2014 - October 2014
MedAire March 2013 - December 2013
CIGNA December 2009 - December 2012
TriWest Healthcare Alliance November 2003 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, PowerPoint, Windows, Adobe, English, Project Management, Technical Writing, Process Improvement..., Quality Assurance, Management, Training Management, Visio, Training, Team Leadership, Software Documentation, Six Sigma, Quality Management, Analysis, Business Analysis, Change Management, Data Analysis, HIPAA, Healthcare, Leadership, Project Planning, Process Improvement
Education
Northern Arizona University 2011 — 2012
Master of Arts (MA), English
Western International University 2002 — 2003
Bachelor of Science (BS), Management
Phoenix College 2008 — 2010
Associate of Arts (AA), Fashion/Apparel Design
Infor February 2015 - Present
USA Self Employed September 2013 - Present
American Express October 2009 - October 2013
TriWest Healthcare Alliance November 2008 - November 2009
Skills
Performance Management, Business Intelligence, Analytics, Instructional Design, Oracle, Visio, Vendor Management, SDLC, Strategy, ADDIE, Needs Analysis, ILT, Technical Writing, Quality Control, Adobe eLearning Suite, Adult Learning..., Usability Testing, Customer Support, Performance Improvement, Management, Team Leadership, MS Project, SnagIt, Camtasia, Software Project..., Cross-functional Team..., Organizational..., Employee Training, Software Documentation, Customer Service
Education
Saint Mary's University of Minnesota 1982 — 1986
C.I.S, CIS, Language Arts
Meg Stuermer-Gallagher
Royal Health Care 2009 - 2013
Triwest Healthcare Alliance June 2000 - December 2002
Skills
• Strong interpersonal,..., Highly organized, and..., • Worked over 20 years..., • Skilled leader and..., Computer Savvy..., Medical Terminology, Leadership, Healthcare, Medicine, Program Management, Software Documentation, Strategic Planning, Leadership Development, Training, Medicaid, Social Networking, Microsoft Excel, Team Building
Education
Lincoln University 1982 — 1985
Gen Studies, Business Administration and Management, General
Olney High School 1979 — 1982
High School Diploma, Business Administration and Management, General, B+
Dignity Health March 2014 - Present
Spectrum Healthcare Resources December 2013 - March 2014
UnitedHealth Group/Triwest HealthCare Alliance/HealthNet February 1998 - December 2013
TriWest Healthcare Alliance 2004 - 2012
Skills
Leadership, Healthcare Management, Team Building, Process Improvement, Project Management, Recruiting, Customer Service, Strategic Planning, Utilization Management, Event Planning, Food Safety, Patient Safety, Patient Education, Case Management, Risk Assessment, Team Leadership, Healthcare, HIPAA, Managed Care
Education
Mount Saint Mary's College California 1983 — 1986
Bachelor of Science Degree in Nursing & Associative Science Degree in Nursing, Registered Nursing/Registered Nurse
TriWest Healthcare Alliance February 2014 - Present
Dignity Health May 2013 - February 2014
TriWest Healthcare Alliance September 2008 - March 2013
TriWest Healthcare Alliance November 2004 - September 2008
HMSA May 2002 - October 2004
Impact Workflow Solutions September 1999 - August 2001
Associated Press January 1983 - September 1999
Skills
Microsoft Office, Qualtrics, Budget, Administrative Processes, Event Management, Event Planning, Customer Service, Budgets, Project Planning, HIPAA, Leadership, Management, Editing, Administrative..., Change Management, Human Resources, Policy, Project Coordination
Education
Phoenix College 1967 — 1969
Associate of Arts (A.A.), Business Administration and Management, General
FleishmanHillard January 2015 - Present
Junior Chamber International (JCI) September 2012 - December 2014
Junior Chamber International (JCI) August 2010 - August 2012
KOMU 8 News September 2006 - May 2010
TriWest Healthcare Alliance July 2009 - January 2010
Fox 2 News May 2008 - July 2008
KBIA Radio January 2008 - May 2008
Scottsdale Desert Stages Theatre May 2003 - August 2007
Skills
Media Relations, Press Releases, Public Relations, Facebook, Social Media, Event Planning, Journalism, Strategic Communications, Social Media Marketing
Education
University of Missouri-Columbia 2006 — 2010
Bachelor; Bachelor of Arts, Journalism-Broadcast Journalism; Sociology; International Journalism Tour Media
Macquarie University
Cross-Cultural Journalism and Australian History
swb&r (Stiegler, Wells, Brunswick & Roth) January 2015 - Present
swb&r (Stiegler, Wells, Brunswick & Roth) May 2013 - December 2014
TriWest Healthcare Alliance October 2008 - March 2013
The Arizona Republic July 2004 - October 2008
Skills
Strategic Communications, Corporate Communications, Internal Communications, Social Media, Media Relations, Writing, Editing, Video, Social Media Marketing, Marketing Communications, Public Relations, Digital Marketing, Journalism, Crisis Communications
Education
Penn State University 2000 — 2004
Bachelor of Arts
Freedom High School
Tri West Healthcare Alliance August 2015 - Present
TriWest Healthcare Alliance August 2015 - August 2015
Johnson Controls June 2015 - August 2015
PRA International March 2014 - June 2015
Office Max March 2013 - March 2014
The Studios Inc. October 2012 - December 2012
Ultimate Services December 2011 - May 2012
Ultimate Services December 2011 - May 2012
Squawk Box Marketing March 2012 - April 2012
Park University January 2011 - December 2011
Skills
Graphic Design, Web Design, Logo Design, InDesign, Visual Communication, Dreamweaver, Photoshop, Image Manipulation, Digital Photography, Facebook, Social Media, Adobe Acrobat, Microsoft Office, Adobe Creative Suite, Graphics, Web Development, Photo Editing, Phone Screening, Professional Phone..., Illustrator, Typography, Photography, Customer Service, Branding & Identity
Education
Park University 2011 — 2013
Bachelor of Arts, Graphic Design
Metropolitan Community College-Maple Woods 2008 — 2010
Associate of Arts (AA), General Studies
UnitedHealth Group August 2015 - Present
UnitedHealth Group May 2014 - August 2015
United Healthcare August 2013 - May 2014
Phoenix Health Plan March 2009 - August 2013
UnitedHealthcare March 2001 - March 2009
TriWest Healthcare Alliance July 2004 - January 2006
Skills
Healthcare, Training, Insurance, Management, HIPAA, Customer Service, Medicare, Medicaid, Healthcare Management, Hospitals, Process Improvement, Strategic Planning, Managed Care, Healthcare Information..., Healthcare Industry, Team Building, Human Resources, Recruiting, Team Leadership, Virtual Teams, Teamwork, Employee Benefits, Referral Management, Workforce Planning, Workforce
Education
Rio Salado College 2010 — 2014
Associate of Arts and Sciences (AAS), Organizational Management & Leadership
TriWest Healthcare Alliance April 2013 - Present
TriWest Healthcare Alliance June 2008 - March 2013
PricewaterhouseCoopers August 2005 - May 2008
Thaney & Associates, CPAs, P.C. August 2004 - February 2005
Education
Rochester Institute of Technology 2003 — 2005
Master of Business Administration (MBA), Accounting and Finance
Springfield College 1998 — 1999
Master of Education (M.Ed.), Sports Management
Roberts Wesleyan College 1994 — 1997
Bachelor of Arts (B.A.), Psychology
Student August 2014 - Present
Rise SEO June 2010 - Present
The Elizabeth Hospice July 2014 - August 2014
TriWest Healthcare Alliance July 2012 - March 2013
Adelphia Communications (Now Time Warner Cable) March 2000 - December 2005
Vons Grocery Stores May 1999 - December 1999
Skills
Clerical Skills, Administrative..., Art, Creative Writing, Dispatching, Telecommunications, Customer Service, cable install, Food Service, Sales, Employee Benefits, Accounts Receivable, Administrative..., Call Centers, Microsoft Excel, Team Building, Training, Project Management, Data Entry, Process Improvement, Marketing, HIPAA, Outlook, Management, Healthcare
Education
Palomar College 2006 — 2013
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities, 3.0
Sunset High School 1995 — 1998
High School Diploma, General Studies
Pacific View Elementary 1989 — 1992
Indepentent Medical Billing Specialist July 2009 - Present
TriWest Healthcare Alliance November 2005 - May 2009
ConocoPhillips April 2004 - October 2005
Avaya September 2000 - February 2002
AT&T Global Services February 1993 - September 2000
Skills
Avaya, Service Delivery, VoIP, Telephony, Management, Troubleshooting, Software Documentation, WAN, Disaster Recovery, Vendor Management, Unified Communications, Cross-functional Team..., Customer Experience, Customer Satisfaction, Help Desk Support, Customer Retention, Networking, Software Installation, Integration, Outsourcing, Data Center, PMP, ITIL, SIP, Contact Centers, Technical Support, System Deployment
Education
University of Denver 1998 — 2000
Project Management
Mt. San Antonio College 1969 — 1971
Associate of Arts (A.A.), Home Economics
TriWest Healthcare Alliance January 2015 - Present
Realty ONE Group June 2013 - Present
Hammond, Travers & Tuttle P.C. December 2013 - January 2015
R.T. Realty, LLC September 2012 - June 2013
eeCPA plc January 2013 - May 2013
Russ Lyon Sotheby's International Realty June 2011 - September 2012
Hypercom Corporation November 2009 - December 2011
CBIZ MHM, LLC June 2008 - November 2009
Education
Loyola University Maryland 1997 — 1998
MBA, Accounting
Syracuse University 1988 — 1992
BS, Marketing
UnitedHealth Group - Optum November 2014 - Present
TriWest Healthcare Alliance June 2014 - August 2014
Keller Williams - Osborn Group November 2013 - June 2014
TriWest Healthcare Alliance April 2012 - April 2013
TriWest Healthcare Alliance November 2007 - March 2012
TriWest Healthcare Alliance November 2005 - November 2007
Take Charge America, Inc. January 2004 - November 2005
Skills
Process Improvement, HIPAA, Healthcare Management, Healthcare, Healthcare Information..., Interpersonal Leadership, Quality Assurance, Development & delivery..., Collaborative Problem..., Change Management, Training Delivery, ADDIE, FDCPA, User Acceptance Testing, Customer Service, Conducting Interviews, Training Programme..., Quality Auditing, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Relationship Management, Performance Management, Team Building, Medical Terminology, Outlook, SharePoint, TRICARE Enrollment..., Enrollment Management, ICD-9, Provider Relations, Healthcare Industry, Medicare, CPT, Utilization Management, Analysis, Managed Care, Healthcare Consulting, Physician Relations
Education
Phoenix College
TriWest Healthcare Alliance July 2015 - Present
Apria Healthcare October 2010 - Present
Dash Designs, Inc. February 2007 - April 2008
CVS Caremark Corporation August 2005 - January 2006
JPMorgan Chase May 2001 - March 2005
USA Group now Sallie Mae September 1999 - April 2001
Neodata October 1994 - September 1999
Skills
Call Centers, Customer Service, Medicare, HIPAA, Healthcare, Customer Satisfaction, Data Entry, Managed Care, Process Improvement, Medicaid, Team Building, Outlook, Medical Terminology, Training
Education
Mesa Community College
TriWest Healthcare Alliance May 2007 - Present
CSC May 2003 - December 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., Computer Hardware, IT Operations, Active Directory, Software Documentation, Data Center, Troubleshooting, Technical Support, Microsoft Office
Education
San Diego Mesa College
Undergraduate Studies, Computer Science
United HealthCare Military & Veterans August 2013 - Present
TriWest Healthcare Alliance 2010 - March 2013
TriWest Healthcare Alliance 2008 - 2010
TriWest Healthcare Alliance June 2005 - 2008
Skills
Clinic Optimization, Business Case Analysis, MS Excel Pivot Tables,..., SQL, MS Access, LSS Green Belt, Project Management, HIPAA, Access, Analysis, Business Case, Data Analysis, Healthcare Information..., Healthcare Management, Management, Process Improvement, Six Sigma
Education
San Diego State University-California State University 2003 — 2005
Bachelor of Applied Science (B.A.Sc.), Managment Informations Systems
TriWest Healthcare Alliance October 2004 - Present
Magellan Health Services April 1998 - October 2004
TERROS December 1996 - April 1998
Devereux 1991 - 1996
Skills
Behavioral Health, Quality Management, Supervising, Project Coordination, Presentation Development, Presentations, Program Facilitation, Team Building, Team Leadership, Program Development, Employee Wellness, Writing, Fine Art, Computers, Microsoft Office, Microsoft Excel, PowerPoint, Healthcare, Ethics, Clinical Research, Online Research, Microsoft Publisher, Graphic Design, Humor, Clinical Supervision, Managed Care, Case Managment, Utilization Management, Medicaid, Family Therapy, Treatment, Social Services, Healthcare Management, Training, Medicare
Education
Loyola University of Chicago 1987 — 1989
Master of Social Work (M.S.W.), Social Work
University of Minnesota-Twin Cities 1978 — 1984
Bachelor of Arts (B.A.), Fine and Studio Arts
Hays Medical Center February 2015 - Present
Irwin Army Community Hospital November 2013 - Present
Irwin Army Community Hospital November 2011 - November 2013
Irwin Army Community Hospital October 2010 - November 2011
TriWest Healthcare Alliance May 2008 - October 2010
Skills
RHIA, DoD, Customer Service, Data Entry, HIPAA, Healthcare, Healthcare Information..., Healthcare Management, Hospitals, Managed Care, Medicaid, Medical Billing, Medical Records, Medical Terminology, Medicare, Microsoft Office
Education
Herzing University-Madison 2011 — 2013
Bachelors of Health Information Management, Health Information/Medical Records Administration/Administrator
Neosho County Community College 2000 — 2002
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Health Services Advisory Group, Inc. (HSAG) October 2014 - Present
Thunderbird School of Global Management June 2008 - October 2014
TriWest Healthcare Alliance November 2001 - June 2008
- Freelance 1997 - 2006
VIRGO January 2000 - November 2001
Skills
Strategic Communications, Marketing Communications, Corporate Communications, Editing, Marketing, Public Relations, Media Relations, Public Speaking, Social Media Marketing, Editorial, Writing, Publishing, CMS, Copywriting, Newsletters, Copy Editing, Social Media, Press Releases, Interviews, Internal Communications, Management, Digital Marketing, Project Management, Multimedia, Email Marketing, Magazines, Content Management, Content Development, Web Content
Education
New Mexico State University 1992 — 1996
Bachelor's degree, English Language and Literature, General
Thunderbird School of Global Management 2009 — 2009
Leading & Managing in Turbulent Times: Global Leadership Certificate Program
Graduate Management Admissions Council 2010 — 2010
Professional Development Program
TriWest Healthcare Alliance August 2015 - Present
American Specialty Health July 2014 - August 2015
Scripps Health August 2013 - July 2014
TriWest Healthcare Alliance August 2004 - March 2013
United Behavioral Health February 2002 - February 2004
Skills
Call Centers, Healthcare, Managed Care, Medicare, Customer Service, Data Entry, Healthcare Information..., Medical Terminology, Software Documentation, Healthcare Management, Outlook, Customer Satisfaction, Knowledge of HIPAA, Interviewing Job...
Education
Nassau Community College 1980 — 1982
Accounting
Maria Regina Diocesan High School 1978 — 1980
High School Diploma
TriWest Healthcare Alliance March 2009 - March 2013
Triwest March 2009 - March 2013
PrideStaff September 2008 - March 2009
Incentive Logic November 2007 - September 2008
PrideStaff January 2007 - November 2007
Albertsons/Osco February 2002 - November 2006
Skills
Microsoft Excel, Customer Service, Microsoft Word, Adobe Acrobat, Outlook, Data Entry
Education
Paradise Valley Community College
Save Mart Supermarkets March 2013 - Present
Save Mart Supermarkets February 2007 - March 2013
TriWest Healthcare Alliance May 2004 - January 2007
Plymouth Village October 1996 - January 2001
Skills
Typing, Team Leadership, Problem Solving, Payroll, Customer Service, Word, Benefits, Payroll Taxes, Microsoft Excel, Supervising, Customer Satisfaction, Community Outreach, Events, Negotiation, Recruiting, PowerPoint, Employee Benefits, Microsoft Word, Leadership, Deferred Compensation, FMLA, Training, Retail, Team Building, Time Management, Management, Human Resources, Outlook, Benefits Administration, Interviews, Inventory Management, Employee Relations, Job Descriptions, Labor Relations, Employee Training, Applicant Tracking...
Education
Modesto Junior College 2015 — 2018
Associate's degree, Business Administration, Management and Operations
Beyer High School 1986 — 1990
Apollo Group October 2012 - Present
Apollo Group May 2011 - October 2012
American Express August 2010 - April 2011
TriWest Healthcare Alliance September 2009 - July 2010
DHL Express June 2004 - September 2009
Qwest Communications January 2004 - June 2004
WorldCom 1999 - 2002
MCI April 1996 - May 1999
Sprint 1988 - 1996
Skills
Process Improvement, Program Management, Cross-functional Team..., PMP, Vendor Management, PMO, Project Portfolio..., SDLC, Leadership, Management, IT Management, Business Analysis, Visio, Business Process, Business Process..., Agile Project Management, Software Project..., Integration, IT Strategy, Certified Scrum Master..., Business Intelligence, MS Project, Requirements Analysis, Requirements Gathering, Agile Methodologies, Resource Management, Enterprise Architecture, Change Management, CRM, Microsoft Project, Scrum
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1985 — 1987
BS, Business, Management, Marketing, and Related Support Services
Pepperdine University, The George L. Graziadio School of Business and Management 1984 — 1987
BS, Business Management
Skyline Financial Corp August 2015 - Present
On Q Financial, Inc. May 2014 - July 2015
Marketing 3.0 - The Evolution of Marketing October 2013 - December 2014
TriWest Healthcare Alliance October 2004 - October 2013
GoDaddy.com 2003 - 2004
Corporate Strategies Group, Inc. 2000 - 2003
WAVO Technologies 1999 - 2000
Vodavi Technology (Now Vertical Communications) 1994 - 1999
Microtest, Inc. (Now Fluke Networks) 1989 - 1994
Skills
Marketing Strategy, Marketing Communications, Social Media Marketing, Public Relations, Corporate Branding, Brand Management, Brand Awareness, Corporate Communications, Communication, Strategic Planning, Business Strategy, Digital Strategy, Digital Marketing, Media Relations, Digital Media, Website Creation, Web Content, Content Marketing, Content Strategy, Community Outreach, Public Affairs, Internal Communications, Email Marketing, Product Marketing, Product Management, Product Development, Event Management, Event Planning, Event Producing, Leadership, Team Leadership, Writing, Editing, Executive Positions, Management, Program Management, Project Management, Strategic Consulting, Marketing Research, Social Media, Press Releases, Marketing, Advertising, Strategic Communications, Crisis Communications, Online Advertising, Newsletters, Creative Direction
Education
Phoenix College
Centene Corporation August 2015 - Present
Federal Way Public Schools May 2015 - Present
Pierce County Library System 2014 - Present
TriWest Healthcare Alliance 2014 - Present
Florida Blue December 2013 - June 2014
City of Oakland July 2008 - June 2013
EmblemHealth August 2002 - December 2006
Budget Rental Cars January 2000 - January 2000
Skills
Data Entry, Community Outreach, Library, Customer Service, Teamwork, Public Speaking, Microsoft Excel, Microsoft Word, Access, Nonprofits, Employee Benefits, Spanish, Research, Bilingual-English/Spanis..., Clerical Skills, Organizational..., Telephone Reception, Bilingual Proficiency, Tutoring, Data Maintenance, Microsoft Office, Communication, Medicare, Organization Of Events, Millenium, COB, Program Development, Policy Analysis, Grant Writing, Volunteer Management, Local Government, Public Health, Circulation, Childcare, Siebel, Outlook, Typing, Internet, DIamond, Sapphire, Lotus Connections, client letters, Customer Advocacy, NextGen, Epic Systems, Shortel, CareRadius
Education
Tacoma Community College 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Health Information Technology
Laney College 2007 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Miami Dade College
Bachelor's degree
The Eidyia Institute May 2015 - Present
Superior Editing Services September 2012 - Present
Fred Meyer Jewelers April 2011 - October 2012
Jody Bergsma Gallery June 2011 - October 2011
TriWest Healthcare Alliance December 2007 - December 2010
State of Arizona November 2004 - July 2009
Toastmasters International November 2003 - June 2004
Southern Nevada Health District September 2000 - June 2004
Skills
Microsoft Excel, Customer Service, Event Planning, Dissertation Editing, Leadership, Social Networking, Team Building, Public Speaking, Budgets, Strategic Planning, Editing, PowerPoint, Microsoft Office, Access, Research, Microsoft Word, Data Analysis, Recruiting, Analysis, Training, Marketing, Customer Satisfaction, Policy, Inventory Management, Data Entry, Public Relations, Leadership Development, Cross-functional Team..., Proposal Writing, Business Planning, Coaching, Higher Education, Sales, Human Resources, Management, Team Leadership, Supervisory Skills, Process Improvement, Time Management, Organizational..., Workshop Facilitation, Staff Development, Fundraising, Nonprofits, Healthcare, Project Planning, Employee Relations, Change Management, Project Management
Education
UC San Diego Extension 2014 — 2015
Certificate Program, Copyediting, A-
University of Phoenix 2008 — 2012
Doctorate, Management, Organizational Leadership, 3.9
University of Phoenix 2007 — 2008
Master of Business Administration, Business Administration
Homeland Security CERT Training 2006 — 2007
Certification, Community Emergency Response Team
Saint Leo University 2005 — 2007
Bachelor's Degree, Bachelor Business Administration
Saint Leo University 2001 — 2005
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Bellingham Technical College 1981 — 1982
Ferndale High School 1977 — 1981
Diploma, General studies
Western Washington University 1979 — 1980
Upward Bound, General Education, Bridge to College
TriWest Healthcare Alliance November 2009 - October 2012
TriWest Healthcare Alliance November 2009 - October 2012
TriWest Healthcare Alliance July 2004 - November 2009
Glendale Community College May 2003 - June 2005
TriWest Healthcare Alliance May 2003 - July 2004
TriWest Healthcare Alliance November 2000 - May 2003
TriWest Healthcare Alliance June 1999 - November 2000
TriWest Healthcare Alliance October 1996 - November 2000
Southwest Behavioral Health Services January 1995 - October 1996
Samaritan Health Services August 1978 - November 1995
Skills
Project Planning, General Administration, Customer Engagement, Clinical Data Management, Program Implementation, Government Contract..., Healthcare, Government, Managed Care, Case Managment, Medical Terminology, Healthcare Information..., EMR, HIPAA, Process Improvement, Data Analysis, Nursing, Disease Management, Administrative Work, Utilization Management, Leadership, Medical Records, Software Documentation, Quality Improvement, Healthcare Industry, ICD-9, CPT, Revenue Cycle, Medicaid, Clinical Research, Provider Relations, Health Information..., EHR, Hospitals, Medicare, Healthcare Consulting, JCAHO, Policy, Patient Safety, Home Care, Informatics, Medical Billing, Medical Coding, Epic Systems, Pediatrics, Patient Education, Physician Relations, Case Management, Health Education, Patient Advocacy
Education
Wayland Baptist University
BS, BUSINESS
Norwalk Community College
AS, Nursing
US Air Force Reserve - 459th Aeromedical Evacuation Squadron October 2014 - Present
United States Air Force Reserve - 452nd Aerospace Medicine Squadron February 2013 - October 2014
UCSF January 2014 - July 2014
United States Air Force July 2011 - February 2013
United States Air Force June 2009 - July 2011
Herae LLC August 2008 - May 2009
Primary Provider Management Corporation, Inc May 2007 - June 2008
TriWest Healthcare Alliance December 2005 - May 2007
Skills
HIPAA, Healthcare, Air Force, Healthcare Information..., Process Improvement, Data Analysis, Management, Leadership, DoD
Education
San Diego State University-California State University 2006 — 2008
MPA, Public Administration
San Diego State University-California State University 2001 — 2005
BA, Public Administration
Adreima August 2011 - Present
Senor Rio Tequila November 2011 - May 2014
Kelly Healthcare Resources March 2004 - December 2013
TakeCare Health at Intel September 2008 - April 2011
Banner Health August 2006 - April 2008
TriWest Healthcare Alliance December 2004 - June 2006
United Healthcare Medicare Solutions March 2004 - December 2004
General Motors June 2003 - March 2004
Kelly Healthcare Resources June 2000 - March 2004
St. Joseph Mercy Hospital June 2000 - June 2003
Skills
Healthcare Management, ICU, Healthcare Consulting, Revenue Cycle, Radiology, Inpatient, Critical Care, Meditech, Acute Care, Wound Care, Medical/Surgical, Patient Safety, Home Care, Medical Coding, BLS, ACLS, Healthcare Information..., Medical-Surgical, Nursing, Physicians
Education
Miami Dade College 1984 — 1986
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Belchertown High School 1978 — 1980
HS diploma, Physical Sciences/English
TriWest Healthcare Alliance August 2015 - Present
Sharp HealthCare May 2015 - July 2015
US Army, HHC 3-187 Infantry 3BCT 101st Airborne Division April 2010 - December 2011
US Army, Tripler Army Medical Center August 2008 - April 2010
US Army, McAfee Army Health Clinic October 2006 - August 2008
US Army, 1-15 Field Artillery, 2nd Infantry Division September 2005 - October 2006
US Army 349 HUM 63rd RRC March 2001 - September 2005
Skills
Leadership, Customer Service, Microsoft Excel, Healthcare, Microsoft Office, Program Management, PowerPoint, Outlook, HIPAA, Management, Military Operations, Team Leadership, Team Building, Military, Healthcare Management, Strategic Planning, Military Experience, Lean Six Sigma, Microsoft Word, Hospitals, EHR, Emergency Management, tactical combat..., Conflict Management, MS Excel Pivot Tables
Education
National University 2012 — 2015
Bachelor's Degree, Healthcare Administration
United Education Institute 2000 — 2001
Diploma, Medical Assisting, Medical/Clinical Assistant
US Army School of Health and Sciences
Diploma EMT-B, Emergency Medical Technology/ Tactical Combat Casualty Care
TriWest Healthcare Alliance June 2015 - Present
UnitedHealth Group November 2013 - May 2015
United Healthcare April 2012 - November 2013
Scottsdale Medical Imaging, LTD September 2007 - June 2010
National Imaging Associates September 2005 - September 2007
Skills
Process Improvement, Healthcare Management, Healthcare, HMO, Medical Billing, Medical Coding, ICD-9, Insurance, EHR, Medical Terminology, EMR, CPT, Call Centers, Claim, Claims Resolution, Accounts Receivable, Policy, Provider Relations, Hospitals, Healthcare Industry, Utilization Management, Medicare, Healthcare Information..., Managed Care, PPO, Medicaid, Health Insurance, Medical Records, Medicare Part D, Quality Improvement, Inpatient, Home Care, Acute Care, Practice Management, Healthcare Reimbursement, IDX, HIPAA, Training, Revenue Cycle, Health Policy, Software Documentation
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management
The Bryman School of Arizona 2010 — 2011
Certificate, Medical Billing/Coding NCCT
Pima Medical Institute-Mesa 2003 — 2004
Medical Secretry Certificate, Medical Front Office
TriWest Healthcare Alliance September 2015 - Present
MedAire Inc. October 2011 - July 2015
International SOS July 2010 - September 2011
International SOS June 2008 - June 2010
International SOS August 2006 - May 2008
NHS Direct January 2004 - July 2006
NHS Direct May 2002 - December 2003
Skills
Operations Management, Healthcare Management, Strategic Planning, Change Management, Project Management, Performance Management, Leadership, Cross-functional Team..., Team Management, Medicine, Healthcare, International Health, Customer Service, Management, Process Improvement, Call Center Development, Operational Risk..., Strategy, Team Leadership, Business Process..., Insurance, •International Health, •Operations Management, Call Center Architecture, Call Centers, Emergency Management, Team Building, Health Care Management, Telehealth, Training
Education
Louisiana State University and Agricultural and Mechanical College
Bachelor's Degree
Health Services Advisory Group, Inc. (HSAG) January 2015 - Present
Health Services Advisory Group May 2013 - January 2015
Centene Corporation October 2012 - April 2013
TriWest Healthcare Alliance April 2012 - September 2012
TriWest Healthcare Alliance July 2008 - September 2012
HJ Heinz July 2007 - July 2008
Value Options July 2006 - July 2007
Skills
Special Events, Corporate Sponsorships, Case Management, Behavioral Health, Project Coordination, Customer Service, Workshop Facilitation, Case Managment, Event Management, Sponsorship, Community Outreach, HIPAA, Public Speaking, Software Documentation
Education
Northern Arizona University 2002 — 2006
Bachelor of Science, Psychology
London Metropolitan University 2004 — 2004
TriWest Healthcare Alliance August 2015 - Present
McGregor & Associates January 2013 - August 2015
Ashford University May 2012 - September 2012
Hollister Co. July 2011 - February 2012
Abercrombie & Fitch April 2006 - July 2011
Skills
Microsoft Office, Customer Service, Retail, Management, Fashion, PowerPoint, Training, Recruiting, Data Entry, Store Management, Loss Prevention, Apparel, Sales, Inventory Management, Microsoft Excel, Team Building, Coaching, Customer Retention, Hiring, Leadership, Employee Benefits, Time Management, Healthcare, Outlook, Retail Sales, Teamwork, Inventory Control, Employee Training, Microsoft Word, Customer Experience, Interviews, Leadership Development, New Hire Training, Product Knowledge, Marketing, Invoicing, Admissions, Research, Event Management
Education
San Diego State University-California State University 2007 — 2010
Bachelor of Arts (B.A.), Liberal Arts and Sciences/English
UnitedHealth Group September 2015 - Present
IASIS Healthcare August 2014 - September 2015
UnitedHealth Group July 2013 - August 2014
Denver Health April 2014 - June 2014
TriWest Healthcare Alliance April 2009 - March 2013
Home Health 1990 - 2009
Skills
Healthcare Management, Managed Care, Healthcare Information..., Quality Management, HIPAA, Medicare, Nursing, Training, Medicaid
Education
Ottawa University
Bachelor of Arts (B.A.), Health Care Management/Clinical Track
University of Phoenix
Master of Healthcare Administration (MHA/ED)
ZeOmega, Inc September 2012 - Present
MultiCare Health System February 2012 - September 2012
Community Health Plan of Washington September 2010 - January 2012
Community Health Plan January 2009 - October 2010
Community Health Plan June 2006 - January 2009
TriWest Healthcare Alliance February 2004 - June 2006
Health Net Federal Services June 1996 - February 2004
Foundation Health Federal Services (Health Net Federal Services) January 1996 - January 1999
Olsten Kimberly QualityCare (now Gentiva) January 1994 - January 1996
Madigan Army Medical Center January 1991 - January 1994
Skills
Medicaid, Healthcare, Managed Care, HIPAA, Healthcare Management, Medicare, Healthcare Information..., Health Insurance, Hospitals, Process Improvement, Provider Relations, Case Managment, Program Management, Quality Management, Quality Improvement, Insurance, Team Building, Change Management, Revenue Cycle, Clinical Research, ICD-9, Medical Terminology, Case Management, Disease Management, Nursing, Utilization Management
Education
Rutgers, The State University of New Jersey-Newark 1986 — 1990
BSN, Nursing, 3.9
Fairleigh Dickinsen University 1981 — 1982
Engineering
TriWest Healthcare Alliance September 2015 - Present
Pinnacle Career Institute March 2015 - September 2015
ExamOne, a Quest Diagnostics Company December 2014 - February 2015
American Express July 2013 - November 2014
CareCentrix February 2013 - June 2013
UnitedHealth Group October 2011 - February 2013
National American January 2011 - August 2011
T-Mobile March 2009 - January 2011
Farmers Insurance May 2004 - March 2010
Skills
Insurance, Customer Service, Microsoft Office, Training, Team Building, Microsoft Excel, PowerPoint, Customer Satisfaction, Leadership, Customer Retention, Coaching, Microsoft Word, Event Planning, Sales, Process Improvement, Public Speaking, Management, Marketing, Teamwork, Strategic Planning, Social Media, Time Management, Call Centers, Recruiting, Negotiation, Social Networking, Leadership Development, Inventory Management, Budgets, Outlook, Data Entry, Team Leadership
Education
National American University 2011 — 2013
Business, Human Resources
William Chrisman 2000 — 2004
High School Diploma, General Studies
TriWest Healthcare Alliance August 2015 - Present
Reese May 2015 - August 2015
HyVee December 2013 - November 2014
Dept of Vetetans Affairs March 2010 - May 2013
Skills
Customer Service, Microsoft Word, Microsoft Excel, Data Entry, Microsoft Office, Outlook, PowerPoint, Social Media, Telephone Skills, Teamwork, Hospitals, Medical Terminology, EMR, HIPAA, Healthcare, Medical Records
Education
Pinnacle Career Institute-South Kansas City 2014 — 2015
Associate's degree, Medical Insurance Billing and Coding Specialist, 3.9 GPA
Preferred Homecare November 2012 - Present
OPTION 1 Nutrition Solutions January 2007 - October 2012
TriWest Healthcare Alliance December 2004 - August 2005
PacifiCare May 2000 - October 2004
Arizona Heart Institute 1997 - 1999
CIGNA Healthcare June 1980 - January 1996
Skills
Medicare, Managed Care, Network Development, Healthcare, Healthcare Management, Medicaid, PPO, HMO, Provider Relations, Credentialing, HIPAA, Medical Terminology, Policy, Management, Team Building, Utilization Management, Healthcare Industry, Training, Physician Relations, Health Insurance, Home Infusion, Durable Medical..., Sales Operations, Home Care, Leadership, Hospitals, Revenue Cycle, Health Policy, Physicians, ICD-9, CPT, Cardiology, Nursing, Disease Management, Medical Compliance, Insurance, Healthcare Information..., Healthcare Consulting, Revenue Cycle Management, Healthcare Reimbursement, Medical Billing, Medicare Part D, Medicare/Medicaid..., Diabetes, Pharmacy, EMR
Education
Northern Arizona University 1982 — 1984
Nutrition / Physical Education
Miami High School 1976 — 1980
Physical Education & Nutrition
Mesa Community College
Nutrition / Physical Education
TriWest Healthcare Alliance May 2015 - Present
Little Company of Mary Hospital April 2014 - May 2015
Medical Professionals for Home Health Care March 2014 - April 2014
Chiro One Wellness Centers June 2013 - March 2014
Advocate Christ Medical Center September 2011 - June 2013
Healthport LLC May 2010 - September 2011
HCR ManorCare March 2008 - May 2010
Radio Disney September 2005 - June 2008
Seattle's Best Coffee August 2006 - March 2008
Skills
Healthcare, Microsoft Office, Hospitals, Customer Service, Research, Process Improvement, Allegra, CPR Certified Illinois..., HIPAA, Hospital Information..., Medical Records, Medical Terminology, Control Charts, Managed Care, JCAHO, Midas, CareConnection, CHMC TransferCenter, CHMC PerfectServe, CHMC Teletracking, Software Documentation, Epic Systems, EHR, Healthcare Information..., ICD-9, Data Entry, CPT, Healthcare Management, Physicians, Medical Coding, Medicare, EMR, Meditech, Documentation, Microsoft Excel, Patient Safety, Healthcare Industry, Health Information..., Microsoft Word, PowerPoint
Education
University of Phoenix 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management, 3.53
Northwestern College 2006 — 2009
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician, 3.6
TriWest Healthcare Alliance December 2011 - May 2013
US Army April 2004 - January 2011
Waste Management June 2000 - August 2003
Skills
Computer Network..., Customer Relations, Project Management, Project Planning, Customer Service, Computer Science, Microsoft Excel
Education
Pierce College at Puyallup 2013 — 2015
Associate's degree, Computer Science, 3.9
Leidos March 2014 - Present
Leidos May 2013 - Present
TriWest Healthcare Alliance February 2012 - March 2013
UTI August 2011 - November 2011
Apollo Group 2008 - 2011
Skills
PeopleTools, PeopleCode, PeopleSoft, SQR, Oracle, SQL, Performance Tuning, PL/SQL, Crystal Reports, Microsoft SQL Server, Databases, SharePoint, Visio, Unix, Requirements Analysis, SDLC, Requirements Gathering, Agile Methodologies, Linux, Windows Server
Education
University of Phoenix 2006 — 2008
Master of Business Administration (MBA), Business Administration, Management and Operations
Roger Williams University 1996 — 2000
BS, Computer Information Systems
TriWest Healthcare Alliance March 2015 - Present
Aetna September 2006 - March 2015
Health Services Advisory Group August 2005 - September 2006
PacifiCare, a United Health Company August 2003 - August 2005
Health Management Associates, Inc. November 2001 - July 2003
Crocket Hospital August 2001 - November 2001
Shoals Treatment Center August 2001 - November 2001
Verde Valley Medical Center July 1998 - February 2001
Ford Motor Company March 1996 - January 1998
Skills
Certified Managed Care..., CMCN, Managed Care Nurse, Healthcare Management, Hospitals, Inpatient, Managed Care, Medicare, Nursing, Clinical Research, Policy Review, Medicaid, Utilization Management, Acute Care, Case Management, Healthcare, Medical/Surgical, Program Management, Quality Improvement, HIPAA, Medical-Surgical
Education
University of Phoenix 2008 — 2011
Bachelors of Science in Nursing, Nursing
Yavapai College 1998 — 2001
Continuing education - electives, Health Sciences
Mohave Community College 1977 — 1978
Licsensed Practical Nurse, Nursing
Care 1st Health Plan Ariz Inc June 2014 - Present
Mercy Maricopa Integrated Care March 2014 - June 2014
Magellan Health August 2013 - March 2014
TriWest Healthcare Alliance January 2012 - July 2013
Skills
Healthcare Management, Process Improvement, Managed Care, Medicare, Healthcare Information..., Medical Terminology, Medical Billing, Medicaid, Hospitals, EMR, PeopleSoft, Microsoft Excel, Outlook, Data Entry, Medical Coding, Microsoft Office, ICD-9, Microsoft Word, Clinical Quality..., •Regulatory and..., Outstanding..., Team Facilitation, Healthcare Industry, EHR, Medical Records, CPT
Education
Point Park University 2003 — 2007
Bachelor of Science (BS), Health Services Administration
Point Park University
Master of Business Administration (MBA), International Business
Presbyterian Healthcare Services June 2015 - Present
Currently Available for A New Challenge! April 2015 - Present
Children's Medical Center October 2010 - December 2013
Benefis Health System September 2009 - September 2010
Molina Healthcare June 2008 - May 2009
Presbyterian Healthcare Services June 2005 - February 2008
Misys Healthcare Systems November 2003 - April 2005
Euro-Soft Inc February 2003 - July 2003
TriWest Healthcare Alliance September 1999 - May 2002
Skills
Medicare, HIPAA, Medical Coding, Medical Billing, Revenue Cycle, Healthcare Management, Healthcare, Medicaid, CPT, Hospitals, EHR, Process Improvement, EMR, ICD-9, Healthcare Information..., Software Documentation, Physicians, Invoicing
Education
The College of Santa Fe 2006 — 2008
MBA, Human Resources Management and Services
Accountemps July 2013 - September 2013
TriWest Healthcare Alliance April 2009 - April 2013
AT&T March 2004 - February 2009
SeaSpace Corporation 2002 - 2004
Office Team 2001 - 2002
Hamilton Group 2000 - 2001
Beauty by the Sea 1998 - 2000
CIGNA Healthcare 1994 - 1997
Bank of California 1988 - 1994
H&R Block January 1993 - April 1993
Skills
Software Documentation, Administrative..., Data Entry, Accounts Receivable, Customer Service, Accounts Payable, QuickBooks, Microsoft Office, Management, Analysis, Budgets, Marketing, Invoicing, Accounting, Auditing, Lotus Notes, Sales, Event Planning, Call Centers
Education
Poway Adult School 2012 — 2012
Accounting and Related Services
National University 1986 — 1989
Bachelor of Business Administration (BBA), Finance and Banking
TriWest Healthcare Alliance May 2010 - Present
TriWest Healthcare Alliance January 2010 - June 2012
Univera Inc August 2006 - December 2008
Weyerhaeuser April 2006 - June 2006
Weyerhaeuser April 2006 - June 2006
Bank of America June 2005 - September 2005
Regence Blue Shield October 2001 - April 2003
Earthlink Inc June 2000 - February 2003
Earthlink Inc January 2000 - January 2003
LiveBridge February 2001 - October 2001
Skills
Talent Acquisition, Security, Servers, Customer Satisfaction, System Administration, Active Directory, Management, Outlook, Policy, Customer Service, Healthcare, Government, Security Clearance, Technical Writing, Microsoft Office, HIPAA, Technical Support, Troubleshooting
Education
Cappella University 2010 — 2011
Associate's degree, Psychology 2010
Everest University 2008 — 2009
No Degree
Seattle Central Community College 1993 — 1993
GED, General Education Diploma
MedLogiQ Health Information Management Consulting January 2011 - Present
Independent Healthcare Consultant September 2007 - Present
Storan Technologies January 2002 - Present
Precyse Solutions February 2007 - December 2012
Sutter Health February 2009 - July 2009
Kaiser Permanente October 2008 - February 2009
The Coding Source September 2006 - July 2008
PwC 2005 - 2006
TriWest Healthcare Alliance May 2003 - September 2004
American Physicians Inc 1999 - 2002
Skills
Project Management, HIPAA, Healthcare Information..., Revenue Cycle, EHR, Healthcare, EMR, Healthcare Management, Medical Coding, Hospitals, Healthcare Consulting, Medicare, Informatics, Process Improvement, Software Documentation, Medicaid, Medical Records, Medical Billing, Medical Terminology, Epic Systems, ICD-9, Healthcare Industry, Health Information..., Invoicing, Physicians, CPT, Training, Health Information..., Practice Management, ICD-10, Meditech, Cerner, Managed Care, Medicine, Revenue Cycle Management, HL7, Performance Improvement, Ambulatory, Health Insurance, Quality Improvement, Documentations, Software Implementation, Physician Relations
Education
Phoenix College 2000 — 2002
Health Information Technology
Staff Pro September 2014 - Present
Social Security Administration August 2014 - Present
TriWest Healthcare Alliance November 2013 - August 2014
TriWest Healthcare Alliance June 2008 - June 2013
TrueBlue Inc March 2005 - March 2008
Target January 2004 - March 2005
Skills
Healthcare, Healthcare Information..., Managed Care, Hospitals, Medicare, Utilization Management, Medicaid, Customer Service, TRICARE, Pegasystems PRPC, SIT, Regression Testing, SharePoint, Defect Logging, UAT, Software Documentation, Analysis, Testing, Training, User Acceptance Testing, HIPAA, Healthcare Management, Management, Process Improvement, Visio
Education
Washington State University 2011 — 2014
Bachelor of Arts (B.A.), Social Sciences, 3.0
Unversity of Washington 2008 — 2008
Interdisciplinary Sciences, Communication, General
Pierce College at Fort Steilacoom 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
NHI Billing Services, INC June 2013 - Present
John C. Lincoln Health Network November 2012 - June 2013
TriWest Healthcare Alliance February 2004 - November 2012
Young Survival Coalition April 2010 - April 2012
Harrington Benefits January 1999 - July 2001
Data Monitor Systems, INC January 1996 - January 1999
Skills
HIPAA, Medical Terminology, Customer Service, Customer Service..., Microsoft Office, Microsoft Excel, Microsoft Word, Provider Relations, Problem Solving, Healthcare Information..., Quality Assurance, Process Improvement, Call Center, Utilization Management, Managed Care, Training, Analysis, Healthcare, Recruiting, Fundraising, Budgets, Software Documentation, Team Building, Leadership, Strategic Planning, Community Outreach, Public Speaking, Call Centers, Healthcare Management, Employee Benefits, Human Resources
Education
Shawnee High School 1986 — 1989
Paradise Valley Community College
TriWest Healthcare Alliance August 2015 - Present
NeXT PC May 2015 - Present
Convergys October 2013 - July 2015
Benchark Healthcare May 2013 - October 2013
McDonald's Corporation March 2013 - June 2013
EDuKonstruct June 2011 - December 2012
Skills
Teaching, Public Speaking, Coaching, Strategic Planning, Business Strategy, Staff Development, Change Management, Research, Leadership Development, Curriculum Design, Educational Leadership, Curriculum Development, Nonprofits, Project Management, Management Consulting, Training, Sales, Marketing, Microsoft Office, Leadership, Customer Service, Management, Analysis, Policy, Program Management
Education
University of Bridgeport 2015 — 2017
Master's degree, Computer Engineering
Metropolitan Community College-Penn Valley 2014 — 2015
Associate's degree, Computer Science, 3.5
Park University 2013 — 2014
Graduate Certificate, International/Global Business, 3.75
University of Ghana 2007 — 2011
Bachelor of Arts (B.A.), Psychology, 3.43
Segue Technologies July 2013 - Present
Segue Technologies March 2011 - Present
Buck Consultants February 2007 - May 2011
TriWest Healthcare Alliance April 2002 - February 2007
Tosco, Inc February 2000 - July 2001
Insight October 1998 - February 2000
Emerging Technologies, Inc December 1997 - October 1998
TechStar / EMS Data Systems, Inc July 1997 - December 1997
Lockheed Martin Naval Systems Services April 1995 - June 1997
Legal Technologies, Inc January 1986 - June 1988
Skills
Project Management, Software Development, Business Analysis, Program Management, Analysis, PMP, Management, Software Documentation, Strategy, Performance Management, Leadership, Vendor Management, Agile Methodologies, Cross-functional Team..., Visio, Software Project..., Change Management, SharePoint, Process Improvement, Disaster Recovery, Requirements Gathering, Business Process, MS Project, Web Development, Certified Scrum Master...
Education
University of Maryland
M.S, Computer Science
Old Dominion University
B.S, Computer Science
Legal Action Writing Service (LAWS) LLC December 2012 - Present
Contently 2015 - 2015
Contently 2015 - 2015
TriWest Healthcare Alliance 2003 - March 2010
Journalist & Freelance writer at GrayArts Solutions 2000 - 2009
American Heart Association, Phoenix, 2002 - 2003
iZoom.com 2000 - 2001
Portland General Electric 1998 - 1999
Bank of America, San Francisco, CA. 1992 - 1998
Security Pacific Bank, Los Angeles 1988 - 1992
Skills
Legal Writing & Editing, Media Relations, Newsletters, Journalism, Editing, Corporate Communications, Press Releases, Internal Communications, Publications, Public Relations, Editorial, Feature Articles, Newspaper, Magazines, News Writing, Television, Interviews, Copywriting, Copy Editing, Web Content, Speech Writing, Content Development, Strategic Communications, Crisis Communications, Newspapers, Social Networking, Content Management, Creative Writing, Fundraising, Blogging, Content Strategy, Technical Writing, Marketing Communications, Facebook
Education
Paralegal Studies Phoenix College 2010 — 2012
Certificate, ABA Approved Paralegal Studies, 4.0 GPA
San Diego State University-California State University 1973 — 1977
Bachelor of Arts, U.S. History & Journalism
Virtusa July 2015 - Present
The Agora Group July 2013 - July 2015
TriWest Healthcare Alliance July 2009 - June 2013
The Agora Group April 2009 - July 2009
Prescription Solutions March 2008 - April 2009
Group Health Cooperative February 2005 - March 2008
UMB Bank February 2003 - February 2005
Tek Systems April 1997 - February 2003
Elf Technologies January 1999 - September 2000
Skills
Process Improvement, Performance Tuning, System Design, SDLC, SOA, Pega PRPC, Requirements Analysis, Business Process Design, Business Process..., Agile Methodologies, Websphere, Integration, PRPC, SQL, HIPAA, Pegasystems PRPC, XML, SOAP, CRM, Visio, Requirements Gathering, DB2, Enterprise Architecture, Solution Architecture, Data Warehousing, EAI, Business Requirements, SharePoint, Oracle, Scrum, Software Project..., Data Modeling, PMP
Education
Seattle Pacific University 1995 — 1997
Information Systems Management
University of Maryland University College 1992 — 1994
Bachelor of Science, Computer & Information Science
St Martin's College 1985 — 1988
Associate of Arts
TriWest Healthcare Alliance March 2006 - Present
Education
Missouri State University 1990 — 1993
Kona Kai Corporation October 2013 - Present
Tech One June 2013 - November 2013
TriWest Healthcare Alliance April 2012 - June 2013
TriWest Healthcare Alliance June 2007 - April 2012
TriWest Healthcare Alliance May 2005 - June 2007
TriWest Healthcare Alliance September 2004 - May 2005
TriWest Healthcare Alliance December 2003 - September 2004
TriWest Healthcare Alliance November 2002 - December 2003
TriWest Healthcare Alliance January 1999 - November 2002
TriWest Healthcare Alliance January 1998 - January 1999
Skills
Integration, IVR, Call Centers, Vendor Management, Software Documentation, Business Analysis, CTI, Program Management, Workforce Management, Process Improvement, Telephony, Cisco Technologies, Contact Centers, Visio, Business Process..., Call Center, Management, VoIP, Software Development, Telecommunications, Analysis, HIPAA, Testing, Troubleshooting, Unified Communications, Active Directory, Team Leadership, Leadership, Quality Assurance, SDLC, Disaster Recovery, Problem Solving, IT Management, System Deployment, IT Operations, Life Coaching, Coaching, Transformational Life..., Guided Imagery, Hypnotherapy
Education
Southwest Institute of Healing Arts 2013 — 2015
Certificate of Completion, Life Coaching, Guided Imagery
Keller Graduate School of Management of DeVry University 2002 — 2005
Masters of Information Systems Management, Information Systems
University of South Alabama 1993 — 1997
Bachelor of Arts, Psychology
Health Services Advisory Group, Inc. (HSAG) February 2014 - Present
TriWest Healthcare Alliance April 2013 - January 2014
TriWest Healthcare Alliance December 2010 - March 2013
Interpreter - Translator November 1981 - December 2010
NOVA Home Loans May 2008 - August 2009
Avid Mortgage Group February 2008 - December 2008
Seton Capital Group February 2007 - November 2007
Skills
Six Sigma, Project Management, Project Coordination, Office Management, Records Management, Database Administration, Event Management, Travel Management, ICD-9, Healthcare, Data Entry, Management, Provider Relations, FHA, Mortgage Lending, Customer Service, Administrative..., Medicare, Healthcare Industry, Managed Care, Medical Terminology, Software Documentation, CPT, Medical Records, HIPAA, Medical Coding, Healthcare Information..., Medical Billing, Medicaid, Confidentiality, Healthcare Management
Education
Pontificia Universidad Católica de Valparaíso
TriWest Healthcare Alliance January 2015 - Present
CVS Caremark October 2013 - November 2014
Medicis Pharmaceuticals August 2007 - December 2013
Wolters Kluwer 2003 - 2007
Harpoon Brewery 2001 - 2003
Skills
Pharmaceutical Industry, Competitive Intelligence, Data Analysis, Business Analysis, Analytics, Project Management, CRM, SAP, Salesforce.com, Veeva, Statistical Reporting, Performance Reporting, Optimizations, Program Management, Customer Reporting, Management, Team Management, Salesforce Training, Dermatology, Managed Care, Data Warehousing, Market Analysis, Sales Operations, Strategy
Education
Northern Arizona University, College of Business Administration 1993 — 1997
Bachelor of Science (BS), Business Management
Geisinger Health System July 2015 - Present
Blackboard January 2015 - July 2015
MCB Consulting January 2010 - December 2014
TriWest Healthcare Alliance August 2007 - April 2013
Remuda Ranch Treatment Centers August 2002 - August 2007
Avnet March 2001 - May 2002
American Express 1998 - 2001
Skills
Crucial Conversations..., Conflict Resolution, Customer Service, Coaching, Leadership Development, Performance Management, Program Management, Non-profits, Public Speaking, Team Building, Change Management, Succession Planning, Dynamic Trainer, Train the Trainer, Organizational..., Motivational Speaking, Organizational Needs..., Program Development, Psychotherapy, Healthcare, E-Learning, Human Resources, Leadership
Education
Middle Tennessee State University 1984 — 1985
Masters
David Lipscomb University 1975 — 1979
BS
Cigna June 2012 - Present
TriWest Healthcare Alliance October 2007 - June 2012
Medtronic 2005 - 2007
Medtronic 2004 - 2005
Motorola 2000 - 2004
AlliedSignal 1998 - 2000
Skills
Program Management, Lean Sigma, Quality Audit, Six Sigma, Certified Project..., Cross-functional Team..., Business Process..., Semiconductor..., Healthcare Industry, Strategy, Operations, Innovation, Project Portfolio..., Business Process, Process Engineering, Process Improvement, Project Management, Business Process..., Semiconductors, Quality Auditing, Visio, MS Project, Quality Assurance, PMO, Leadership, Team Building, Vendor Management
Education
North Carolina Agricultural and Technical State University
Bachelors
United Healthcare Military & Veterans February 2013 - January 2015
TriWest Healthcare Alliance September 2004 - February 2013
Skills
Healthcare, Public Speaking, Community Outreach, Training, Editing, Leadership, Staff Development, Enrollment Management, Event Planning, PowerPoint, Accreditation, Newsletters, Customer Service, Public Relations, Adult Education
Education
Oklahoma City Community College
Rasmussen College-Minnesota
Wells Fargo March 2012 - Present
TriWest Healthcare Alliance September 2011 - March 2012
Wells Fargo May 2009 - May 2011
JPMorgan Chase December 2004 - May 2009
Metris (HSBC) 2002 - 2004
OU Family Medicine 2002 - 2003
First Data Corporation 2001 - 2002
Education
Oklahoma State University 1996 — 2000
BS, MIS
US Script November 2014 - Present
Centene Corporation/USScript January 2013 - Present
CVS/Caremark March 2009 - January 2013
Health Net February 2006 - March 2009
TriWest Healthcare Alliance 2004 - 2006
Schaller Anderson 2003 - 2004
eos 2001 - 2002
Lifemark 1999 - 2001
Intergroup of Arizona 1992 - 1999
Liberty Mutual 1990 - 1992
Skills
Medicaid, Medicare Part D, PBM, Managed Care, Medicare, Medicare Supplements, Healthcare, Healthcare Management, HIPAA, Process Improvement, Health Insurance, Insurance, Strategic Planning, Compliance, Project Management, Pharmacy Benefit..., Team Building, Call Centers, Health Policy, Provider Relations, Employee Benefits, Cross-functional Team..., Healthcare Industry, Account Management, Program Management, Pharmacy, Leadership, Management, Data Analysis, HMO, Strategy, PPO, Medical Compliance
Education
Marshall University 1982 — 1986
BA
Huntington East
UnitedHealthcare Military & Veterans February 2013 - Present
TriWest Healthcare Alliance April 2010 - February 2013
JPMorgan Chase February 2009 - April 2010
Cardinal Health January 2000 - January 2005
Cardinal Health January 1999 - January 2000
Cardinal Health January 1997 - January 1999
Del Webb California Corp January 1994 - January 1997
Del Webb California Corp January 1991 - January 1994
Skills
Pyxis Automated..., Cognos, SQL, DB2, Microsoft Excel, Military Health System..., AHLTA CHCS, Visual Basic, Microsoft Word, Access, SSIS, SSRS, MKS Integrity, Perforce, Software Documentation, Databases
Education
San Diego State University-California State University 1989 — 1991
BA
Westmont College 1986 — 1987
Abrazo Central Family Medicine Residency Program April 2015 - Present
State of Arizona August 2012 - April 2015
State of Arizona August 2013 - March 2014
State of Arizona August 2012 - August 2013
TriWest Healthcare Alliance August 2010 - November 2012
ranstad us January 2009 - January 2010
Neutron Industries 2009 - 2009
Veron Coating Systems, Inc. April 2006 - May 2008
JP Morgan Chase May 1999 - April 2006
Skills
Enrollment, Production, Microsoft Office, Microsoft Word, Team Leadership, Microsoft Excel, Enrollment Management, QuickBooks, Public Speaking, Management, Software Documentation, Customer Service
Education
University of Phoenix 2012 — 2013
Bachelor of Applied Science (BASc), Business Management, Project Management, Junior
Phoenix College 2006 — 2010
Associates of Applied Science, Adminstration, Spanish
Phoenix Job Corps Center 1997 — 1998
Diploma, Business Technology
Many Farms High School 1989 — 1993
Diploma, General
Grossmont Surgery Center January 2014 - Present
Euclid Endoscopy Center October 2013 - Present
Kaplan College September 2011 - September 2013
Bradley court June 2011 - November 2011
Firstat Nursing April 2011 - November 2011
TriWest Healthcare Alliance February 2010 - February 2011
Time Warner Cable April 2009 - July 2010
ACC CONSUMER FINANCE August 2007 - October 2008
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Sales, Marketing, Social Networking, Social Media Marketing, Strategic Planning, Social Media, Negotiation, Marketing Strategy, Training, HIPAA, Healthcare, Public Speaking, Time Management, Outlook, IV skills, Computer Charting..., Medication..., Head to toe physical..., EKG readings, Sterile Technique, Tube Feedings, Foley Catheterization, IV medication..., Tracheostomy Care, Lab Analysis, Prevention of Aspiration, Team Building, Event Planning, Cpr Certified, CPT, Community Outreach, ICD-9
Education
Kaplan College-San Diego 2011 — 2013
Associate's degree in Nursing
San Diego Mesa College 2000 — 2002
N/A, General Studies
Blue Cross Blue Shield of Arizona August 2013 - Present
TriWest Healthcare Alliance November 2006 - March 2013
USAA 2001 - 2006
Axient Communications August 2000 - January 2001
Wells Fargo May 1994 - August 2000
Skills
Extensive experience as..., •Power User of..., •Event Planning;..., •Dedicated and..., •Exceptional customer..., Analysis, Project Management, Visio, Healthcare, HIPAA, Process Improvement, PeopleSoft, Program Management
Education
Alhambra High School, Phx AZ 1981 — 1982
Phoenix College
Udall Shumway PLC December 2013 - Present
TriWest Healthcare Alliance April 2005 - June 2010
Mesa Public Schools July 2004 - April 2005
Grout Doctor January 2001 - April 2004
Skills
Microsoft Office, Healthcare, Healthcare Information..., Healthcare Management, HIPAA, Microsoft Excel, PowerPoint, Visio, Process Improvement, Software Documentation, Hospitals, Team Building, SharePoint, Microsoft Publisher, Microsoft Paintbrush, Outlook, Omega, iManage, Convention Planning, Travel Planning, Expense Management, Budget Monitoring, Handle Confidential..., Multi Tasking, Managing Deadlines
Education
Mesa Community College 2009 — 2016
Associate's Degree, General, 3.7 GPA
Self Employed March 2013 - Present
TriWest Healthcare Alliance June 2015 - August 2015
CVS Health June 2014 - October 2014
TriWest Healthcare Alliance June 2004 - March 2013
First Health 1999 - 2004
First Health/Coventry 1998 - 2004
Alamo Mental Health Group 1993 - 1998
Health Care Compare 1990 - 1993
Southwest Medical Group November 1985 - December 1990
Texas Research Institute of Mental Sciences 1976 - 1985
Skills
Managed Care, Healthcare Information..., Behavioral Health, HIPAA, Healthcare Management, Medicaid, Mental Health, Healthcare Consulting, Clinical Research, Healthcare Industry, Healthcare, Health Insurance, Medicare, EHR, Disease Management, EMR, Revenue Cycle, Visio, Quality Improvement, Hospitals, Process Improvement, Informatics, Health Policy, Credentialing, Accreditation, Physician Relations, Provider Relations, Utilization Management
Education
Our Lady of the Lake University 1996 — 2000
MBA, Healthcare
University of Missouri-Columbia 1968 — 1976
Ph.D, Psychology
Washington State University 1964 — 1968
BS, Psychology
Oregon Health Authority February 2013 - Present
Oregon National Guard Military Department February 2007 - December 2010
TriWest Healthcare Alliance April 2004 - January 2007
Salem Hospital April 2003 - April 2004
Adecco September 2003 - March 2004
Regence BlueCross BlueShield of Oregon April 2000 - April 2003
Albany General Hospital / FirstCare Physicians Group October 1996 - July 1999
Skills
Healthcare, Employee Benefits, HIPAA, Employee Relations, Leadership, Medicare, Process Improvement, Training, Recruiting, Managed Care, Policy, Software Documentation, Hospitals, Management, Budgets, HRIS, Benefits Administration, Team Building, Program Management, Government, Insurance, Outlook, Leadership Development, Customer Service, Administration, Access, Human Resources, Conflict Resolution, Health Insurance, Microsoft Word, Workers Compensation, Organizational..., System Administration, Employee Training, Microsoft Excel, Data Entry, Payroll, Personnel Management, Coaching, FMLA, Performance Management, Analysis, Data Analysis, New Hire Orientations, Interviews, Organizational..., Time Management, Call Centers, Hiring, PeopleSoft
Education
ITT Tech-Salem,OR 2014 — 2015
Associate of Arts and Sciences (AAS), Network Systems Administrator
TRICARE University 2004 — 2007
University of Phoenix 2004 — 2007
Science, Psychology/Small Business Marketing and Management
Linn-Benton Community College 1996 — 1996
TriWest Healthcare Alliance April 2011 - March 2013
Regulus Group LLC November 2009 - December 2010
JP Morgan Chase Bank July 2009 - November 2009
TEKsystems contract July 2008 - May 2009
Avnet January 2008 - April 2008
Massage Envy, Corp Office July 2007 - December 2007
Wells Fargo September 2006 - April 2007
Pegasus Solutions April 2006 - September 2006
Wells Fargo December 2005 - April 2006
US Army Missouri National Guard February 2003 - April 2006
Skills
Quality Assurance, SQL, Unix, Testing, Scrum, Test Management, Requirements Analysis, SDLC, SharePoint, Agile Methodologies, Software Quality..., Quality Center, XML, Business Analysis, Integration, Requirements Gathering, Test Planning, Visio, Software Documentation, Manual Testing, User Acceptance Testing, Web Applications, Troubleshooting, Test Cases, Process Improvement, Defect Tracking, Microsoft SQL Server, Databases, Regression Testing, Business Requirements, Access, Agile Project Management, Business Process, Crystal Reports, Data Warehousing, Database Design, Java, IIS, MS Project, Microsoft Exchange, Pega PRPC, Pegasystems PRPC, Software Development, T-SQL, TFS, Test Strategy, Vendor Management, Waterfall, Windows
Education
Ottawa University
Information Technology
USAF Institute of Technology - Defense Acquisition University
TriWest Healthcare Alliance April 2010 - March 2013
Vangent, Inc. 2009 - 2010
The Coca-Cola Company February 2007 - September 2009
ACS/Xerox May 2006 - February 2007
Petsmart November 2004 - May 2006
CooperVision, Inc. March 1998 - August 2004
Skills
ADP Payroll, Payroll, PeopleSoft, HRIS, Accounts Payable, Human Resources, Deferred Compensation, Account Reconciliation, Onboarding, Access, Invoicing, Accruals, Journal Entries, Bank Reconciliation, Training, Kronos, ADP ReportSmith, Garnishments, Analysis, Time Management
Education
Monroe Community College
Business Administration
TriWest Healthcare Alliance June 2003 - December 2009
TriWest Healthcare Alliance June 2003 - December 2009
WILLIAMS May 2000 - September 2002
Blue Cross Blue Shield January 1997 - April 2000
COASTAL PHYSICIANS GROUP June 1995 - January 1997
BURROUGHS WELLCOME CO December 1988 - July 1995
PHILLIPS PETROLEUM COMPANY January 1981 - January 1988
Skills
Accounting, Analysis, Auditing, Business Analysis, Business Process..., Business Process..., Business Strategy, Change Management, Financial Analysis, HIPAA, Healthcare, Healthcare Information..., IT Audit, Internal Audit, Management, Management Consulting, Operations Management, Performance Management, Process Improvement, Program Management, Project Management, Project Planning, Risk Assessment, Risk Management, Strategic Planning, Team Leadership, Visio
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1992 — 1994
MBA
Oklahoma State University 1970 — 1974
Bachelors, Business Administration
CIGNA October 2011 - Present
TriWest Healthcare Alliance January 2010 - October 2011
Concentra October 2009 - December 2009
Skills
Occupational Health, Healthcare, Rehabilitation, Physical Therapy, Healthcare Management, Hospitals, Manual Therapy, Fitness, Managed Care, Sports Medicine, Cpr Certified, Health Promotion, Orthopedic, Health Education, Clinical Research, Sports Injuries, Injury Prevention, Nutrition
Education
School name: 1982 — 1985
Associate of Arts (AA), Registered Nursing/Registered Nurse
Kent State University 1969 — 1971
Western Interstate Commission for Higher Education (WICHE) June 2011 - Present
TriWest Healthcare Alliance October 2004 - Present
Magellan Health Services February 1997 - October 2004
Skills
Managed Care, Case Managment, Mental Health, Healthcare Management, Clinical Research, Utilization Review, Public Speaking, Adults, Utilization Management, Healthcare Information..., Event Management, Collaboration, Editing, Subject Matter Experts, Employee Wellness, Program Development, Communication Skills, Behavioral Health, HIPAA, Training, Hospitals, Healthcare Industry, Healthcare Consulting, Health Policy, Nursing, Public Health, Health Education, EMR, Quality Improvement, Accreditation, Home Care, Informatics, Patient Safety, Medicare, EHR, Medicaid, Medical Terminology, Revenue Cycle, Medical Billing, Treatment, Physicians, Provider Relations, Medical Coding, Health Insurance, Prevention, Physician Relations, JCAHO, TRICARE, Pediatrics, Social Services
Education
New Mexico State University 1978 — 1982
Licensed Registered Nurse
The University of Texas at El Paso
Healh Choice Arizona April 2011 - Present
United Health Care April 2010 - April 2011
TriWest Healthcare Alliance 2001 - 2010
Skills
Healthcare Information..., HIPAA, Healthcare, Healthcare Industry, Software Documentation, Strategic Planning, Clinical Research, Medicare, Integration, Medicaid, EHR, EMR, Utilization Management, Hospitals, Ambulatory, Patient Safety, Program Management, Quality Improvement, Managed Care, Software Implementation, Data Analysis, Meditech, Healthcare Management, Healthcare Consulting, Informatics, Health Information..., Revenue Cycle, HL7, Nursing, SharePoint, Business Analysis, Cerner, Visio, Software Project..., Case Managment, Public Health, Access, Disease Management, CPT, Project Management, Epic Systems, Inpatient, Process Improvement, Health Insurance, Team Building, Requirements Analysis, Medical Terminology, CPOE, Quality Assurance, Medical Billing
Education
Ottawa University 1993 — 1997
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
UnitedHealthcare February 2013 - Present
TriWest Healthcare Alliance December 2007 - February 2013
Lockheed Martin May 2007 - November 2007
Glacier Technologies, LLC October 2002 - May 2007
El Paso County 2001 - 2002
Skills
A+ Certified, Mac OS X, Windows, Blackberry, SCCM, VoIP, Active Directory, Cisco VPN, Dameware, HP Service Center, Remedy Ticketing System, Microsoft Exchange, Security, OS X, Windows Server, XP, Visio, Software Documentation, Help Desk Support
Education
Denver Technical College 1995 — 1997
Associate's degree, Computer and Information Sciences, General, 3.95
Pikes Peak Community College 1985 — 1987
Associate's degree, Electronics Technology, 3.95
SRI May 2010 - Present
5 STAR BANK August 2009 - Present
SAIC February 2008 - January 2009
TriWest Healthcare Alliance September 2006 - August 2007
Verizon Wireless June 2004 - August 2006
GMAC February 2004 - May 2004
SOUTHEAST ATLANTIC BEVERAGE July 2003 - January 2004
ALLTEL COMMUNICATIONS/ SPRINT September 1999 - June 2003
Education
Regis University 2005 — 2007
BA, Communications
Regis University
BACHELOR OF ARTS, COMMUNICATIONS
McKesson Health Solutions October 2014 - Present
United Healthcare Military & Veterins September 2013 - October 2014
T. Rowe Price December 2006 - September 2013
TriWest Healthcare Alliance May 2006 - December 2006
Checks Unlimited 1999 - 2006
Skills
Coaching, Luxury Goods, Customer Service, Sales, Jewelry, Retail, Data Entry, Clerical, Administrative..., Finance, Close Attention to..., Microsoft Excel, Microsoft Word, Outlook, Organization, Call Centers, Appointment Scheduling, Teller Operations, Fresh Produce, medical insurance, Employee Benefits, Financial Services, Health Insurance, Series 7, Analysis, Invoicing, Telephone Skills, CPT, Referrals, medical claims, EOB, CAC, Citrix, TRICARE, Medical Terminology, medical filing, Account Reconciliation, IRAs, Team Management, Multi Tasking, 403 b, Simple IRA, 529 Plans, Vlookup, Morningstar, Qualified Retirement..., Fiduciary Services, Mutual Funds, 401k
Education
Pikes Peak Community College 2006 — 2006
Parkland College 1995 — 1995
LPN
TriWest Healthcare Alliance August 2009 - September 2010
Progressive Insurance 2007 - 2009
Wells Fargo Equity Direct 2000 - 2007
Skills
HIPAA, Customer Service, Team Building, Access, Time Management, Software Documentation, Data Entry, Visio, Process Improvement, Outlook, Call Centers, Microsoft Excel, PowerPoint, Vendor Management, Insurance
Education
Regis University 2001 — 2003
Bachelors of Science, Business Administration
Movement & Neuroperformance Center Colorado June 2013 - Present
TriWest Healthcare Alliance August 2004 - March 2013
pikes peak cardiology April 2000 - August 2004
Skills
Public Speaking, Wellness, Nutrition, Fitness, Coaching, Strategic Planning, Social Media
Education
University of Colorado at Colorado Springs 2004 — 2009
Bachelor of Arts (B.A.), Sociology
Leeward Community College 1985 — 1988
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
TriWest Healthcare Alliance July 2012 - Present
Interim Home Health Care August 2009 - July 2012
Principal Financial-Health Division September 1996 - December 2008
Skills
Healthcare, Hospitals, Healthcare Management, Nursing, Home Care, BLS, Cpr Certified, Acute Care, Customer Service, ACLS, Outlook, Software Documentation, Microsoft Word, Medical/Surgical
Education
HHA Coding Workshop/3 days in Denver
Home Health Coding
Long Island University, Brooklyn Campus
Master of Science (MS), Education/Counseling
Queensborough Community College
Certification, Data Processing w/Business Honors
TriWest Healthcare Alliance June 2008 - November 2010
Pinnacol Assurance February 2006 - May 2008
CIGNA/ACE USA 1996 - 1999
Skills
Training, Managed Care, Workers Compensation, Coaching, Insurance, Healthcare, PowerPoint, Project Management, Provider Relations, Process Improvement, Medicare, Team Building, HIPAA, Software Documentation, Customer Service, Healthcare Management
Education
Regis University
BSBA, Business/Human Resources
TriWest Healthcare Alliance October 2014 - Present
US Army November 1982 - December 2002
Skills
Captivate, PowerPoint, Adobe Connect, Healthcare, Hospitals, Clinical, Documentation, EMR, InterQual CRME, CareRadius, Instructor-led Training, Case Managment, Leadership, HIPAA, Health Education, Healthcare Information..., Managed Care, Medicare, Utilization Management, Health Insurance, Software Documentation, Healthcare Management, EHR, Medical Terminology, Nursing, Informatics, Technical Training, Clinical Research, Training, Healthcare Industry, Visio, Outlook, Performance Improvement, Medicaid, Quality Assurance, Leadership Development, Process Improvement, Employee Training, Learning Management, ADDIE, Instructional Design, Access, Adult Education, Blended Learning, Public Health
Education
Rio Salado College 2012 — 2013
Associate of Arts (AA), eLearning Design
CMDP July 2012 - Present
TriWest Healthcare Alliance February 2005 - July 2012
Surprise Pediatrics Surprise AZ, 85379 May 2004 - February 2005
Fab Express Inc. March 2000 - September 2000
Skills
Medicare, Health Information..., Medical Compliance, CPT, Healthcare Industry, PPO, Health Insurance, Data Entry, Process Improvement, AHCCCS, Project Management, Strategic Planning, Operations Management, Visio, Troubleshooting, PeopleSoft, Call Centers, Management, CRM, Access, Software Documentation, Program Management, Quality Assurance, Customer Service, Leadership, ICD-9, Training, Change Management, Data Analysis, SharePoint
Education
Robert Morris College 2000 — 2002
Associate of Science (AS), Allied Health and Medical Assisting Services
TriWest Healthcare Alliance April 2010 - January 2011
United Behavioral Health 2011 - 2011
Education
Rutgers, The State University of New Jersey-Newark
Sharp Community Medical Group September 2013 - Present
TriWest Healthcare Alliance April 2011 - February 2013
Skills
Healthcare, Healthcare Management, Hospitals, Nursing, Healthcare Information..., HIPAA, Managed Care, Medical Terminology, Patient Safety, Medicare, BLS, Utilization Management, Medicaid, Case Managment
Education
Northampton Community College 1986 — 1989
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Kutztown University of Pennsylvania
Registered Nursing/Registered Nurse
WSI February 2013 - Present
TriWest Healthcare Alliance 2009 - February 2013
Education
University of Phoenix 2002 — 2011
MSN, Nursing and Helath care administation
Pikes Peak Community College 1996 — 1998
AAS
United States Air Force June 2012 - Present
TriWest Healthcare Alliance December 2007 - June 2012
SunHealth Hospitals October 2006 - November 2007
Skills
ED informatics..., Forensics background, ER / trauma experience..., Utilization Management, Reconsideration /..., Quality Management
Education
Liberty University 1996 — 2002
Bachelor of Science (BS), Emergency Room/Trauma Nursing
TriWest Healthcare Alliance October 2009 - April 2013
TriWest Healthcare Alliance February 2004 - October 2009
Skills
Healthcare, Healthcare Management, Utilization Management, Hospitals, Managed Care, Nursing, Patient Safety, HIPAA, Medical Terminology, Utilization Review, Physician Relations, Case Managment, TRICARE, Military Medicine, Referral Management, Care Coordination, Discharge Planning, HCPCS, Health Education, Home Care, Medical Compliance, Credentialing, Health Care Systems, Management, Healthcare Industry, Health Information..., Health Insurance, Medical Coding, ICD-9, Process Improvement, CPT, Informatics, JCAHO, HMO, Team Building, Data Entry, Software Documentation, Patient Education, Medical Records
Education
Minnesota State University, Mankato
Bachelor of Science (BS), Registered Nursing/Registered Nurse
TriWest Healthcare Alliance May 2004 - March 2013
Skills
Coordination, Microsoft Office, Customer Service, Problem Solving, Negotiation, Knowledge Management, Quality Assurance, TRICARE, Home Health, Sub-Acute Care, Gero-Psych, Utilization Management, Medical Case Management, Home Care, Disease Management, Certified Case Manager, HEDIS, Medicaid, NCQA, Provider Relations
Education
Point Loma Nazarene University
Bachelor's degree, Bachelor of Science in Nursing
UOP
Master's degree, Master Science in Nursing with Emphasis in Nursing Administration
University of La Verne
Associate of Arts and Sciences (A.A.S.)
United Healthcare Military and Veterans January 2013 - Present
TriWest Healthcare Alliance May 2007 - Present
Physicians Home Health Care July 2006 - May 2007
Interim HealthCare October 2001 - June 2006
Skills
Home Care, Nursing, Utilization Management, Case Managment, Disease Management, Healthcare Management, Healthcare, BLS, Hospitals, Medical Terminology, Medicare, Medication..., Managed Care, Utilization Review, Medicaid, ACLS, Patient Safety, Patient Education, EMR, HIPAA, Acute Care
Education
Lewis and Clark Community College 1994 — 1996
Associate's degree, Applied Science-Registered Nursing
J. B. Johnson Vocational School 1976 — 1978
Licensed Practical/Vocational Nurse Training
Kaiser Permanente August 2014 - Present
Kaiser Permanente September 2013 - August 2014
TriWest Healthcare Alliance April 2004 - April 2013
St. Joseph Health System 2001 - 2003
Interim HealthCare 2000 - 2001
US Army July 1992 - January 2000
US Army 1997 - 1999
Skills
Managed Care, Home Health Care, ICD 9 Coding, CPT coding, Interqual Reviews, LPN, Utilization Management, Utilization Review, Medical Necessity, Prior Authorization
Education
Regis University
Business Administration and Management, General
United States Army 1996 — 1997
Licensed Practical/Vocational Nurse Training
United Health Care Military & Veterans October 2013 - Present
TriWest Healthcare Alliance August 2001 - March 2013
Skills
HCPCS, ICD-9, CPT, Medical Terminology, Microsoft Office, Microsoft Excel, Linux, Healthcare Industry, Provider Relations, Customer Oriented, Credentialing, Medical Billing, Software Documentation, Benefits Management, PeopleSoft, Fax, FMLA, PPO, Medicare, Physician Relations, Customer Support, Healthcare Management, Hospitals, Data Entry, Long-term Customer..., Healthcare, Customer Experience, HIPAA, Health Insurance, Medical Compliance, Insurance, Medical Records, Accounts Receivable, Customer Service, EHR, Health Information..., Spreadsheets, Medical Coding, Typing, Leadership, Benefits Administration, Employee Benefits, Managed Care
Education
National American University 2013 — 2016
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
National American University 2009 — 2013
Bachelor's Degree, Health/Health Care Administration/Management
Aetna November 2013 - Present
TriWest Healthcare Alliance 2011 - 2013
TriWest Healthcare Alliance August 2007 - July 2011
TriWest Healthcare Alliance 2004 - August 2007
US Navy 1980 - July 2004
Skills
Healthcare Management, Hospitals, HIPAA, Healthcare Information..., Health Insurance, Health Education, Utilization Management, Utilization Review, Leadership, Curriculum Design, Curriculum Development, Microsoft Excel, Microsoft Word, Access, PowerPoint, Patient Safety, Healthcare, BLS, Nursing, Medical Terminology, Disease Management, EMR, ICD-9, Healthcare Consulting, Nursing Education, Healthcare Industry, Medical Records, Managed Care, Medicare, Medicaid, Physician Relations, JCAHO, Home Care, Patient Education, Registered Nurses, EHR, Patient Advocacy, Nursing Management, ACLS, CPT, Quality Improvement, Medical Coding, Informatics, Case Management
Education
University of Phoenix-Southern California Campus
Master of Business Administration (M.B.A.)
University of Southern California
Master Healthcare Management
Marymount University
Bachelor of Science, Nursing (BSN)
Mercy School of Nursing Des Moines, IA
Diploma/RN
Area XI Community College, Ankeny, IA
License Practical Nurse
Wake County Human Services July 2011 - Present
TriWest Healthcare Alliance October 2005 - March 2011
Norfolk Public Schools October 1999 - June 2005
Skills
Social Services, Case Management, Crisis Intervention, Community Outreach, Adolescents, Fundraising, Volunteer Management, Data Entry, Group Therapy, Family Therapy, Behavioral Health
Education
Norfolk State University 1998 — 2002
Bachelor of Applied Science (B.A.Sc.), Sociology
Liberty University
Master of Arts (M.A.), Human Services, General
TriWest Healthcare Alliance August 2010 - March 2013
Health Dialog, Inc. January 2006 - July 2010
St. Luke's Behavioral Health Center September 1999 - September 2005
Skills
Healthcare, Medical Terminology, HIPAA, Nursing, EMR, Patient Safety, Hospitals, Healthcare Management, Medical Records, Healthcare Information..., Medication..., Disease Management, Home Care, ICD-9, BLS, Patient Education, Physician Relations, Medical/Surgical, Acute Care, Medicine
Education
Maryville University of Saint Louis
ADN, Nursing
Home Healthcare Company March 2014 - Present
TriWest Healthcare Alliance July 2012 - 2013
Interim HealthCare August 2009 - July 2012
Principal Financial Group September 1996 - December 2008
Skills
Access, Invoicing, Healthcare, Medical Records, ICD-9, EMR, Medicare, Hospitals, Medicaid, Medical Billing, HIPAA, Insurance, 485s, Telephone Skills, Contacts to MD offices..., Medical Terminology, Fax, Medicine, Time Management, Medical Coding, CPT, Revenue Cycle, Home Care, Epic Systems, Claim, Managed Care
Education
Long Island University, Brooklyn Campus
MS, Counselor Education/School Counseling and Guidance Services
Queens College of CUNY
Bachelor of Science (BS), Physical Education/Science, Teaching and Coaching
TriWest Healthcare Alliance June 2015 - Present
Cosmopolitan Medical Communications April 2014 - June 2015
LifeLock May 2009 - January 2014
Bank of America January 1998 - April 2009
Skills
Customer Experience, Process Improvement, Capacity Planning, Customer Satisfaction, Call Centers, Leadership, Customer Service, Vendor Management, Forecasting, Performance Management, Team Leadership, Cross-functional Team..., Operations Management
Education
Northern Arizona University 1983 — 1984
Computer and Information Sciences, General
Unitedhealth Care Military and Veterans March 2013 - Present
TriWest Healthcare Alliance 2006 - 2013
Value Options September 2002 - July 2005
Scottsdale Banner Behavioral Health August 1999 - July 2002
Skills
Medicine, Nursing, Healthcare Management, Behavioral Health, Disease Management, EMR, Patient Safety, Utilization Management
Education
University of Phoenix 2006 — 2008
Bachelor of Science in Nursing, Nursing
Scottsdale Community College 1995 — 1997
Associate of Arts (AA), Nursing Science