BT Conferencing
Industry: Company
DescriptionHeadquarters: Braintree, Massachusetts, United States Founded: 2001 Parent organization: BT Group Subsidiary: BT Conferencing Video Inc.
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BT Conferencing Employees
DeVry University October 2013 - Present
BT Conferencing February 2015 - May 2015
Capital Lumber May 2014 - July 2014
UnitedHealthcare May 2013 - July 2013
L3 Communications September 2010 - August 2012
Retired USAF June 1986 - November 2010
CTSC, LLC July 2010 - September 2010
United States Air Force August 2009 - August 2010
United States Air Force January 2009 - August 2010
Numbered Air Force June 2006 - August 2009
Skills
Air Force, Military, Security Clearance, DoD, National Security, Military Operations, Command, Information Assurance, Top Secret, Defense, Homeland Security, Government, Force Protection, Navy, Intelligence Analysis, Emergency Management, Military Experience, Intelligence, Command & Control, Leadership, Operational Planning, Military Training, Organizational..., Army, Special Operations, Tactics, Training, C4ISR, SIGINT, Government Contracting, Electronic Warfare, Policy, COMSEC, Readiness, Counterterrorism, Security+, Contingency Planning, Military Logistics, Weapons, Physical Security, NATO, Aerospace
Education
DeVry University 2013 — 2015
BACHELOR, SCIENCE ~ TECHNICAL MANAGEMENT- SUSTAINABILITY
Community College of the Air Force 2005 — 2010
ASSOCIATES; ASSOCIATES, APPLIED SCIENCE ~ INFORMATION SYSTEMS TECHNOLOGY MANAGEMENT; APPLIED SCIENCE
Community College of the US Air Force 2005 — 2010
AAS, IT Management
Clean Harbors December 2014 - Present
Computershare March 2013 - December 2014
BT Conferencing 2007 - 2013
Hill Holliday 2006 - 2007
MEDITECH 2005 - 2006
Skills
C#, ASP.NET, HTML, JavaScript, CSS, AJAX, Oracle, Microsoft SQL Server, SQL, PL/SQL, T-SQL, Telecommunications, SDLC, Requirements Analysis, Troubleshooting, Unix, Agile Methodologies, ASP.NET MVC, Moq, Dependency Injection, LINQ, Entity Framework, ReSharper, Unit Testing, jQuery, Web Applications, Software Development, Databases
Education
Ellis University 2009 — 2012
MS, Computer Science
Bridgewater State College 2001 — 2005
BS, Computer Science
Independent Contractor September 2013 - Present
Vodafone Global Enterprise May 2012 - September 2013
BT Conferencing July 2007 - July 2012
Nth Degree Events May 2006 - July 2007
Business Consultant December 2003 - May 2006
Exhibit Concepts March 1992 - November 2003
Skills
Social Media Strategy, PPC, SEO, People Management, Change Leadership, Program Management, Process Development, Channel Marketing, Account Management, Program Evaluation, CRM, Strategic Partnerships, Sales, Product Marketing, Go-to-market Strategy, New Business Development, Marketing, Public Relations, Leadership, Customer Service, Customer Relations, Unified Communications, Cross-functional Team..., Solution Selling, B2B, Event Management, Team Leadership, Managed Services, Lead Management, Telecommunications, Multi-channel Marketing, Organizational..., Marketing Research, Coaching, Global Marketing, Salesforce.com, Video Conferencing, Direct Sales, Channel Partners, Webinars, Product Management, Change Management, Executive Reporting, Program Development, Process Simulation, Customer Retention, Strategic Communications, Corporate Communications, Lead Generation, Telepresence
Education
Bowling Green State University 1985 — 1990
Bachelor of Arts, Journalism / PR
Santos Ltd November 2013 - Present
Agrium May 2010 - July 2012
BT Conferencingd January 2009 - March 2010
BT Conferencing September 2006 - January 2009
BT Conferencing August 2005 - April 2006
Nestle S.A. June 2003 - March 2005
Skills
Management Accounting, Forecasting, Budgeting, Business Process..., Variance Analysis, Finance, Performance Analysis, Financial Reporting, Business Insights, Budget Monitoring, Oracle, SAP, Financial Modeling, Internal Controls, Accounting, Strategy, Internal Audit, SAP BPC, Trend Analysis, Relationship Building, Sales Commissions, Revenue & Profit Growth, KPI Dashboards
Education
Queensland University of Technology 1999 — 2001
Bachelor of Business, Accounting
ACCA 2007 — 2009
InterCall January 2014 - Present
InterCall January 2012 - January 2014
InterCall August 2009 - December 2011
InterCall September 2007 - August 2009
Intercall January 2007 - September 2007
British Telecom March 2005 - June 2006
BT Conferencing March 2001 - March 2005
Vialog March 2000 - March 2001
Net2000 Communications 1999 - 2000
Net 2000 December 1998 - July 1999
Skills
Solution Selling, Pricing, Thought Leadership, Segmentation, Sales Enablement, Customer Retention, Product Management, Business Planning, Telecommunications, Strategy, Sales Process, Leadership, Management, Negotiation, Sales, Business Strategy, New Business Development, Start-ups, Strategic Partnerships, Executive Management, B2B, Cross-functional Team..., Selling, Lead Generation, Product Marketing, Go-to-market Strategy, Salesforce.com, Enterprise Software, Direct Sales, Cloud Computing, SaaS, Channel Partners, Account Management, Sales Management, Contract Negotiation, Professional Services, Competitive Analysis, CRM, Sales Operations, Marketing Strategy, Business Development, Unified Communications, Wireless, Mobile Devices, Vendor Management, Coaching, VoIP, Sales Presentations, Managed Services, Partner Management
Education
Cornell University 1991 — 1995
BS, Agricultural Business and Management
Integrated Petroleum Technologies February 2014 - Present
BT Conferencing September 2013 - January 2014
BT November 2012 - September 2013
IBM August 2010 - April 2012
Skills
Telecommunications, Networking, Call Centers, Team Leadership, System Administration, Project Management, Troubleshooting, Leadership, Customer Experience, Account Management, Customer Service, CRM, Time Management, Training, Management, Project Planning, Teamwork, Analysis, Technical Support, Remote User Support, System Automation, System Monitoring, Microsoft SQL Server, Windows Server, Active Directory, Microsoft Exchange, Help Desk Support, IP, Remote Desktop, Video Conferencing, Computer Hardware, Servers, Security
Education
Colorado State University-Global Campus 2014 — 2015
Bachelor of Science (BS), Information Technology
Front Range Community College 2011 — 2013
Associate's degree, General Studies
Insurity May 2010 - Present
Insurity June 2007 - May 2010
Dillstar Productions 2003 - 2009
Elm Electrical, Inc. February 2004 - June 2007
BT Conferencing October 2001 - January 2004
Winter, Wyman & Company February 2001 - September 2001
Just Publications January 1999 - January 2001
Emerson College September 1995 - December 1998
Skills
Vendor Management, Process Improvement, SharePoint, Project Management, Resource Management, Insurance, WebEx, MS Project, Live Meeting, New Business Development, Strategy, Executive Management, Enterprise Software, Business Process..., Management, Leadership, Business Process, Quality Assurance, Salesforce.com..., Research, Microsoft Office, Sales Operations, Pipeline Management, Data Analysis, RFP, Human Resources, Balanced Scorecard, Hoovers, Marketing, Legal Documents, Contract Management, Event Planning, Proofreading, Copywriting, Executive Support, Meeting Facilitation, Training Delivery, Facilities Management, Publications, Creative Writing, Internal Communications, Program Management, Salesforce.com, Requirements Gathering
Education
Emerson College 1995 — 1999
BFA, Writing, Literature, and Publishing
Actor's Workshop 2000 — 2001
n/a, Meisner
Suffield High
West IP Communications March 2014 - Present
BT Conferencing October 2008 - February 2014
Molson Coors via Teksystems June 2008 - October 2008
3t Systems January 2008 - June 2008
Cross Telecom September 2004 - January 2008
NEC June 2003 - September 2004
Independant Consultant February 2003 - June 2003
Expanets October 2001 - January 2003
Avaya March 2001 - October 2001
Avaya January 1998 - March 2001
Skills
CCNP, Cisco, Frame Relay, Network Engineering, MPLS, Routing, CCNA, Cisco Call Manager, Network Design, Telepresence, VoIP, Tandberg, Unified Communications, Video Conferencing, Network Security, Avaya, PBX, Security, Troubleshooting, Call Center, Hosted Services, Linux, Unix, Cisco Technologies, VPN, Switches, Firewalls, QoS, ISDN, Wireless, Telephony, Virtualization, PIX, VMware, Catalyst Switches, Cisco Security, Cisco Certified, SIP Trunking, Cisco Nexus, NAT, Pre-sales, Voice Mail, Gateway, Voice, ASA, Telecommunications, H.323, Managed Services, SIP, Network Administration
Education
Colorado State University 1996 — 1997
NA, Kinesiology and Exercise Science
Polycom October 2014 - Present
Polycom January 2014 - October 2014
Polycom April 2011 - January 2014
Polycom September 2006 - June 2011
BT Conferencing March 2005 - August 2006
BT Conferencing February 2004 - September 2005
BT Conferencing January 2003 - February 2004
Skills
Sales Management, Business Development, International Business..., Account Management, Selling, Telepresence, Unified Communications, Video Conferencing, Managed Services, Channel, Solution Selling, VoIP, Telecommunications, MPLS, IP, Professional Services, Channel Partners, Direct Sales, SaaS, Polycom, Avaya, Lync Server 2010, Polycom Video..., Tandberg, Cisco Telepresence, WebEx, Operations Management, BT Conferencing, Service Providers, Supply Chain Management, MBA, Demand Generation, Call Centers, Competitive Analysis, Collaboration Solutions, Cross-functional Team..., Go-to-market Strategy, Sales Enablement, SIP Trunking, Strategic Partnerships, Sales Engineering, H.323, Unified Messaging, Audio Conferencing, SIP, Hosted Services, Wireless, Strategy, Enterprise Software, Business Alliances
Education
Northeastern University - Graduate School of Business Administration 2010 — 2012
Master of Business Administration (MBA)
Bryant University 1997 — 2002
Bachelor of Science in Business Administration
YPO - Young Presidents' Organization November 2013 - Present
BT Conferencing March 2012 - February 2013
BT Conferencing November 2010 - March 2012
BT Conferencing March 2006 - November 2010
GCA Services Group August 2005 - March 2006
APAC Customer Services October 2004 - June 2005
Affina August 1997 - June 2004
Skills
Organizational..., Operations Management, Business Management, Call Center Development, Training & Development, Business Transformation, Talent Development, Human Relations, P&L responsibility, Organizational..., Employee Engagement, Call Center, Customer Satisfaction, Coaching, Performance Management, Team Building, Process Improvement, Strategic Planning, Employee Relations, Change Management, Leadership Development, Mentoring, Customer Relations, Talent Management, Telecommunications, Performance Improvement, Problem Solving, Customer Service, Planning, Business Strategy, Staff Development, Organizational Change, Budgeting, Management Development, Instructional Design, Management Consulting, Career Development, Customer Experience, Public Speaking, Program Management, Team Leadership, Team Management, Yellow Belt Lean Six..., Project Planning, Budgets, Management, Call Centers, Leadership, Six Sigma, Start-ups
Education
Hampton University 2013 — 2013
Professional Food Manager Certificate, Food Service, Safety and Protection, HACCP
Kazahskij Universitet Meždunarodnyh Otnošenij i Mirovyh Jazykov 1990 — 1995
Training and Development/Foreign Languages
Piedmont Community College 2012 — 2012
Certification Program, Web Design (HTML, XHTML, CSS)
BT 2012 — 2012
Certification, Lean Six Sigma (Yellow Belt)
ALISON 2013 — 2013
Diploma, Psychology
Shasta Mountain Guides May 2013 - Present
Heavenly December 1990 - Present
BT Conferencing October 2011 - July 2012
Verizon January 2003 - September 2011
WorldCom January 2001 - January 2003
AVcom June 2000 - September 2000
BuzzSaw March 2000 - June 2000
GST Telecom March 1999 - March 2000
Whole Earth Networks July 1997 - March 1999
Whole Earth Networks August 1995 - July 1997
Skills
Managed Services, Unified Communications, SIP Trunking, Solution Selling, MPLS, VoIP, IP, Telecommunications, Account Management, Telephony, Strategy, Cisco Technologies, Management, Internet Services, CRM, Selling, Networking, Avalanche, Guiding, Rock Climbing, SaaS, Downhill Skiing, Co-location, Strategic Partnerships
Education
Colby College 1988 — 1994
B.A, International Studies, Latin America concentration
BT Conferencing April 2015 - Present
BT Conferencing October 2014 - March 2015
BT Conferencing November 2011 - October 2014
Windfall Associates, Inc. April 2007 - August 2010
RNK Telecom February 2002 - April 2007
TAC Worldwide February 2000 - November 2001
Genuity (GTE Internetworking) March 1999 - February 2000
Raytheon May 1997 - March 1999
Skills
Management, Telecommunications, Analysis, Project Management, Troubleshooting, Strategic Planning, Customer Service, Process Improvement, Software Documentation, Program Management, Sales
Education
New Horizons 2011 — 2011
Certificate, A+
Bentley University 2007 — 2007
Certificate, User Experience
Dale Carnegie Training 1998 — 1998
Certificate, Interpersonal Communications
Ohio University 1983 — 1987
Bachelor of Science (BS), Communications
Clough Capital Partners, L.P. June 2013 - Present
RFA July 2012 - June 2013
BT Conferencing December 2005 - July 2012
Atlantic Associates April 2005 - May 2005
PC Housecalls, LLC June 2004 - May 2005
Skills
Troubleshooting, Operating Systems, Windows, Team Leadership, Active Directory, Cisco Call Manager, IPCC Express, Asset Managment, Hardware Diagnostics, Upgrades, Microsoft System Center..., Norton Ghost, Windows Server, Data Center, Cisco Technologies, Managed Services, Telecommunications, VoIP
Education
Johnson and Wales University 2010 — 2012
Bachelor of Science (BS), Information Science
Clark University 2002 — 2003
Microsoft Certification, Concentration: PC and Networking Administration
Johnson and Wales University 1994 — 1998
Bachelor of Science (BS), Hospitality Management
WJAR-TV February 2012 - Present
WCAX-TV August 2008 - August 2010
KIDK-TV January 2006 - August 2008
WHDH-TV 2005 - 2006
BT Conferencing 2003 - 2006
BT Conferencing 2003 - 2006
Skills
Avid, Broadcast, Video, Final Cut Pro, Video Editing, Television, Editing, Video Production, Digital Media, ENPS, Social Media, Public Relations, Broadcast Journalism, Social Media Marketing, Journalism
Education
Bryant University 1998 — 2002
Bachelor of Science (BS), Bachelor of Arts (BA), Business Administration and Management, General, Communication
MAXIMUS June 2013 - Present
Avis Budget Group May 2014 - August 2014
The Dodge Company August 2012 - June 2013
Delta Management April 2012 - July 2012
Dunkin Donuts July 2011 - April 2012
Bank of America 2008 - 2011
BT Conferencing 2006 - 2008
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Customer Satisfaction, Software Documentation, Sales
Education
Bay State College 2001 — 2004
None, Computer Internet Management
South Boston High 1997 — 2001
Diploma, High School/Secondary Diplomas and Certificates
BT Global Services July 2015 - Present
BT Conferencing September 2014 - June 2015
British Telecom Professional Services January 2014 - August 2014
Skills
English, Research, Microsoft Office, International Relations, Policy Analysis, Politics, International..., Public Speaking, Teaching, Political Science, Call Centers, Troubleshooting, Teamwork, Customer Support
Education
Eötvös Loránd Tudományegyetem 2010 — 2013
Bachelor's degree, International Relations and Affairs
San Diego State University 2011 - Present
Oberlin College July 2008 - June 2011
BT Conferencing 2007 - 2008
Canisius College August 2005 - March 2006
State University of New York at Buffalo 2005 - 2006
Skills
Teaching, Adobe Creative Suite, Higher Education, Graphic Design, Mac OS X, Research, Web Design, Photoshop, Illustrator, Mac, Photography, InDesign, Social Media, Curriculum Design, Dreamweaver, Packaging, Typography, HTML, Environmental Design, Higher, Editing, Logo Design, Posters, Layout, Graphics, Art, Art Direction, Digital Photography, Illustration
Education
University at Buffalo 2003 — 2005
MFA, Computer Art
Bilkent University 1994 — 1998
BFA, Graphic Design
TED Ankara Koleji 1990 — 1994
Diploma, Social Sciences
James DeCrescenzo Reporting, LLC June 2014 - September 2014
The American College July 2012 - October 2013
BT Conferencing April 2011 - July 2012
US Jesco April 2009 - June 2009
University of Pennsylvania September 2008 - April 2009
Paul F. Herron Studios January 2005 - June 2008
Drexel University 2004 - 2008
Skills
Video Editing, Video Production, Videography, Video Conferencing, Final Cut Pro, Web Design, Microsoft Office, Social Media, Film, Film Production, Directing, HTML, Editing, Hardware Installation, Equipment Installation, Equipment Maintenance, Equipment Repair, Studio Lighting, Lighting, Panasonic Varicam, Canon DSLR, Cable Management, Project Management, Color Correction, Podcasting, Podcast Production, HTML/XML, HTML + CSS, Avid, Online Marketing, Product Marketing, Game Design, Game Theory, Video, Producing, Camera Operating, Camera Operation
Education
Drexel University 2004 — 2008
BS, Film and Video Production
BT Conferencing April 2013 - Present
MIT Lincoln Laboratory 2008 - April 2013
Navic Networks August 2006 - February 2008
Comcast Cable November 2002 - August 2006
AT&T May 1999 - November 2002
US West / MediaOne August 1997 - May 1999
Psyche Consulting 1993 - 1998
Middlesex County Sheriffs Office August 1989 - August 1997
Skills
VMware, Linux, vCenter Server, Windows Server, Red Hat Linux, Apache, VMware ESX, Perl, Project Management, Project Planning, Scrum, Switches, Agile Methodologies, Fiber Optics, TCP/IP, Integration, Information Technology, Networking, Servers, PMP, Computer Security, Troubleshooting, Storage, Cisco Routers, Unix, Firewalls, Disaster Recovery, Security, Solaris, Network Security, Cloud Computing, Testing, Enterprise Architecture, Virtualization, Data Center, System Administration, VPN, Databases, Operating Systems, Cisco Technologies, System Architecture, System Deployment, Management, Telecommunications, VoIP, SAN
Education
Colorado Technical University
MSM, Information Technology
University of Massachusetts Boston
BA, Psychology
PGi ( formerly ACT Conferencing) August 2012 - September 2014
BT Conferencing October 2007 - August 2012
Empire Realty Associates April 2004 - January 2012
InterCall 2005 - 2007
Skills
Direct Sales, Building Relationships, New Business Development, Strategic Partnerships, Telecommunications, Video Conferencing, Collaboration Solutions, Cisco Telepresence, H.323, AV, SaaS, WebEx, Account Management, Business Development, Sales, Lead Generation, VoIP, B2B, IP, Cold Calling, Sales Presentations, Channel Partners, Sales Operations, Sales Management, Strategy, Partner Management
Education
National University 1999 — 2002
M.B.A, E-Commerce
California Polytechnic State University-San Luis Obispo 1990 — 1995
B.A., Major- History Minor- International Relations
BT Conferencing February 2014 - Present
BT Conferencing March 2011 - February 2014
BT Conferencing August 2007 - March 2011
BT Conferencing June 2006 - August 2007
BT Conferencing June 2005 - May 2006
BT Conferencing January 2004 - June 2004
Skills
Telecommunications, Managed Services, Unified Communications, Audio Conferencing, Video Conferencing, Business Analysis, Management, VoIP, Telepresence, Product Management, Call Centers, Account Management, Contract Negotiation, Team Leadership, Vendor Management, Troubleshooting, Leadership, Sales Operations, Analysis, Project Planning, Integration, Sales Management, Solution Selling, Process Improvement, Customer Satisfaction, Sales, Cross-functional Team..., Professional Services, Program Management, Marketing, SIP, SaaS, Cloud Computing, Strategic Partnerships
Education
Northeastern University - Graduate School of Business Administration 2009 — 2012
MBA, Marketing & Corporate Renewal
Northeastern University 2000 — 2005
BS, Strategic Management & Entrepreneurship in New Venture Management
Boston University 2000 — 2003
N/A, United States Air Force ROTC
BT Conferencing July 2007 - Present
Nth Degree May 2006 - July 2007
Business Consultant December 2003 - May 2006
Exhibit Concepts February 1992 - November 2003
Education
Bowling Green State University
BT Conferencing September 2010 - March 2013
BT Conferencing March 2008 - September 2010
BT Conferencing July 2006 - March 2008
Skills
Management, Training, Video Conferencing, Managed Services, Telecommunications, Salesforce.com, Call Centers
Education
Emmanuel College 2005 — 2008
American Studies
SIGMAnet November 2012 - Present
Sarcom August 2009 - July 2012
BT Conferencing August 2007 - November 2008
Technology Integration Group 2006 - 2007
SIGMAnet 2004 - 2006
Infonet 2001 - 2004
COMDISCO 1999 - 2001
Nielsen Company 1982 - 1984
Nielsen Company 1982 - 1984
Nielsen Company 1982 - 1984
Skills
Managed Services, Business Development, Sales Process, Direct Sales, Start-ups, Solution Selling, Account Management, Telecommunications, Sales Management, Networking, Unified Communications, Video Conferencing, Data Center, Cloud Computing, Strategy, Strategic Partnerships, CRM, Consulting, Leadership, Salesforce.com, Sales, Customer Satisfaction, Management, Enterprise Software, Channel Partners, Professional Services, Team Leadership, Business Intelligence, Selling, IT Service Management, SaaS, Business Process, VoIP, Lead Generation, Go-to-market Strategy, Cisco Technologies, Sales Operations, Information Technology
Education
Edinboro University of Pennsylvania 1976 — 1981
BA, Communications
Fox Chapel Area High School, Pittsburgh, PA 1973 — 1976
Academic
Cisco Collaboration Adoption
UMass Medical School August 2005 - Present
BT Conferencing January 2005 - August 2005
PAREXEL November 1996 - May 2003
Cambex August 1992 - November 1996
Skills
Marketing Communications, Corporate Communications, Marketing Management, Message Development, Internal & External..., Web Content, Email Marketing, Strategic Communications, Writing, Editing, Brand Management, Marketing Strategy, Social Media..., Social Media Marketing, Project Management, Project Planning, Corporate Branding, Event Planning, Corporate Events, Trade Show Strategy, Conference Coordination, Design Management, Customer Service, Customer Oriented, Internal Communications, Public Relations, Social Media, Newsletters, Crisis Communications, Media Relations, Content Management, Integrated Marketing, Speech Writing, Web Content Management, Content Strategy, Publications, Copywriting, Proposal Writing, Copy Editing
Education
Boston College - Wallace E. Carroll Graduate School of Management 1996 — 1999
MBA, Marketing
Framingham State University 1987 — 1991
BS, Communications
Ballyhaunis Community School 1982 — 1987
High school diploma
U.S. Department of State April 2015 - Present
US Army/ National Guard October 1991 - July 2013
BT Conferencing June 2001 - July 2012
AT&T February 1997 - June 2001
Skills
Call Center, Troubleshooting, Customer Service, Customer Relations, Microsoft Office, Coaching, Telecommunications, Documentation, Problem Solving, Customer Satisfaction, Windows, Sales Management, Account Management, Team Building, Operations Management, Excel, Administration, PowerPoint, Budgeting, Inventory Management, Writing, Cisco, Switches, PBX, Servers, Word, Computer Hardware, Cisco Call Manager, Billing, Cabling, Scheduling, Team Leadership, Video Conferencing, Unified Communications, Planning, Mentoring, Disaster Recovery, ACD, Vendor Relations, Salesforce.com, Team Management, Process Improvement, SIP, Technical Training, Audio Conferencing, Project Planning, Call Centers, Cisco Technologies, Testing, Microsoft Word
Education
Bridgewater State College 2013 — 2014
Bachelor of Arts (B.A.), History, 3.12
Massasoit Community College 2012 — 2013
Associate of Arts (A.A.), Business Administration and Management, General, 3.59
BT Conferencing November 2006 - Present
Skills
Video Conferencing, Telepresence, Tandberg, Crestron, Extron, Audio Conferencing, Unified Communications, AV, AMX, Integration, Digital Signage, System Design, Troubleshooting, Sound, Cisco Telepresence, Cisco Technologies, Computer Hardware, H.323, IP, Ethernet, Channel Partners, LAN-WAN, Network Design, Switches, VoIP, Wireless, Cabling, Hosted Services, Sales Engineering, WAN, Telecommunications, ISDN, Managed Services, SIP, Control Systems Design, Cisco Call Manager, Video, Polycom Video..., Telephony, Solution Selling, TCP/IP, Technical Training, Visio, Collaboration Solutions, Wireless Networking
Education
Drexel University - College of Business and Administration 1997 — 2002
N/A
Interboro High School 1993 — 1997
American Liver Foundation April 2011 - Present
Women of Means May 2009 - July 2011
South Shore Pool Supply March 2008 - July 2009
Homebase Abroad LTD January 2005 - June 2007
BT Conferencing, Inc. February 2004 - January 2005
BT Conferencing April 2003 - February 2004
Massachusetts Developmental Disability Council January 2002 - February 2003
Quincy Neighborhood Housing Services 1980 - 1983
Education
Salem State College 1968 — 1971
Junior High English, Education minor
Emerson College
Theatre Education
University of Massachusetts Boston
Writing courses and workshops
Pazien July 2014 - Present
BT Conferencing October 2012 - July 2014
BT Conferencing October 2011 - October 2012
Independant contract work January 1998 - August 2012
BT Conferencing March 2006 - September 2011
BT Conferencing March 2004 - March 2006
Skope Magazine January 2001 - October 2004
Intranets.com February 2004 - March 2004
Skills
User Experience, Creative Direction, User Interface Design, Marketing Strategy, Digital Strategy, Online Marketing, Mobile Devices, Email Marketing, SEO, Web Analytics, Website Development, Social Media, CMS, Lead Generation, Social Media Marketing, Digital Media, Telecommunications, Business Development, Product Marketing, Product Management, Online Advertising, Information Architecture, User Experience Design, Business Strategy, Graphic Design, Web Development, Google Analytics, Start-ups, Marketing, Usability, Interaction Design, Strategic Partnerships, Customer Experience..., Web Interface Design, Alfresco, Logo Design, Team Leadership, E-commerce, B2B, Strategy, Digital Marketing, B2B Marketing, Integrated Marketing, User Interface, User-centered Design
Education
Suffolk University - Sawyer Business School 2006 — 2009
MBA, Marketing
University of Massachusetts Lowell 1997 — 2000
BA, Pyschology; Certificate, Web Development & Multimedia
Berklee College of Music 1995 — 1997
Music Production and Engineering
Massachusetts College of Art and Design 1994 — 1995
Illustration, Art Education
BT Conferencing November 2010 - Present
Skills
Telecommunications, Managed Services
Education
Clarion University of Pennsylvania 1978 — 1980
Buena Regional High School 1974 — 1978
Chrysalis Non Profit November 2014 - Present
DHL October 2013 - Present
BT Conferencing September 2012 - September 2013
Skills
Customer Satisfaction, Customer Service, Call Centers, Telecommunications, Troubleshooting, Outlook, Video Conferencing, Microsoft Office, Microsoft Word, Audio Conferencing, Team Leadership, Strategic Planning, Time Management, Social Services, Non-profit Volunteer
Education
Arizona State University 2014 — 2015
Bachelor of Arts (B.A.), Sociology
Tidewater Community College 2011 — 2012
Associate of Science (AS), Social Sciences
Prince George's Community College 2009 — 2010
Associate of Science (AS), Social Sciences
Buckeye Union High School 2007 — 2009
HS Diploma
ROAM™ January 2013 - Present
BT Conferencing November 2007 - May 2011
CIBC August 2002 - September 2005
Skills
Agile Methodologies, Web Services, SOA, Payments, E-commerce, XML, Linux, Mobile Payments, Scrum, Product Management, Credit Cards, Software Project...
Education
Community College of Vermont
Woodstock Community College
Organize to Energize June 2012 - Present
Harvard Pilgrim Health Care May 2014 - October 2014
BT Conferencing 2008 - 2010
BT Conferencing 2005 - 2008
BT Conferencing 2002 - 2005
BT Conferencing 2001 - 2002
Enigma 2000 - 2001
Education
Colgate University 1986 — 1990
BA, Political Science
T-Mobile October 2015 - Present
Nielsen Via Compucom December 2014 - July 2015
AT&T Via Metasysinc 2011 - 2014
BT Conferencing July 2008 - September 2011
TriWest Healthcare Alliance 2004 - 2007
Skills
Telepresence, Video Conferencing ..., CISCO Telepresence, Unified Communications, Audio Conferencing, VoIP, ISDN, SIP, Cisco Technologies, H.323, Troubleshooting, Telecommunications, Routers, Managed Services, Cisco Call Manager, Switches, Telephony, Call Center, Extron, TCP/IP, IP, LAN-WAN, Video Conferencing, Tandberg, Testing, Voice Mail, Technical Support, Networking, VMware, Operating Systems, Routing, Hosted Services, Service Delivery, Network Engineering, Network Design, Servers, Software Documentation, Call Centers, Ethernet, Security, Computer Hardware, Cisco Telepresence
Education
Colorado Technical University 2004 — 2006
Masters, Computer Engineering
Coleman University 1991 — 1994
B.S, Electronics
BT Conferencing September 2014 - Present
IT Services Hungary Kft. October 2013 - September 2014
Carnival Cruise Lines July 2013 - September 2013
The Aquincum Hotel Budapest December 2012 - June 2013
Citi September 2010 - April 2011
Skills
Microsoft Office, English, Teamwork, Customer Service, Microsoft Word, Windows, Outlook
Education
Budapest College of Communication and Business 2011 — 2013
Master's degree, Economics - Tourism Management
Universidade de Aveiro 2009 — 2010
Scholarship, Tourism
University of Debrecen 2006 — 2010
Geographer with Bachelor of Science Degree, Geography and Tourism
Universidade da Beira Interior 2009 — 2009
Intensive Portuguese Language Course
BT Conferencing February 2015 - Present
MobileNet Services March 2014 - January 2015
Securitas Security Services USA, Inc. 2008 - 2010
Skills
System Monitoring, SQL*Plus, Eclipse, CodeWarrior, Arduino, Microsoft Word, PowerPoint, Report Writing, Programming, Microcontrollers, SQL, C++, Technology, Hardware, Software, Circuits, Computers, Mathematics, Reading Comprehension, Complex problem solving, Critical Thinking, Active listening, Quality Control Analysis, Operations Analysis, Systems Evaluation, Time Management, Oral Comprehension, Deductive Reasoning, Inductive Reasoning, Problem Sensitivity, Oral Expression, Number Facility, Category Flexibility, Fluency of Ideas, Information Ordering, Active Learning, Written Comprehension, Near Vision, Written Expression, Speech Recognition, Coordination, Social Perceptiveness, Learning Strategies, Technology Design, Service Orientation, Troubleshooting, Monitoring, RF Engineering, JDSU, Street Atlas
Education
DeVry University-California 2008 — 2013
Bachelor's degree, Computer Engineering
Leadership Rhode Island August 2014 - February 2015
IYRS April 2004 - November 2012
BT Conferencing 2003 - 2004
Vanguard Sailboats 2001 - 2003
Quokka Sports 1996 - 2001
Frankel & Company September 1995 - August 1996
America3 Foundation 1993 - 1995
Bayer Bess Vanderwarker 1988 - 1993
Leo Burnett Advertising 1984 - 1988
Skills
Strategic Planning, Marketing, Marketing Strategy, New Business Development, Start-ups, Online Advertising, Digital Marketing, Fundraising, Product Management, Strategic Partnerships, Integrated Marketing, Brand Development, CRM, Social Media, Analytics, Market Research, Strategy, Marketing Communications, Sponsorship, Product Development, Marketing Research, Management, Email Marketing, Social Media Marketing, Market Analysis, Event Management, Creative Direction, Program Management, Online Marketing, Marketing Management, Product Marketing, Advertising, Direct Marketing, Lead Generation, Brand Management, Leadership, Competitive Analysis
Education
Boston University 1982 — 1984
MBA, Marketing
Yale University 1974 — 1978
BA, History of Art
Hasbro September 2012 - Present
Hasbro April 2010 - September 2012
Creative Recruiting, LLC March 2008 - April 2011
The J.Jill Group December 2009 - April 2010
Citizens Bank August 2009 - December 2009
Hasbro June 2008 - February 2009
BT Conferencing 2006 - 2008
Cytyc 2005 - 2006
Ocean Spray Cranberries 2004 - 2005
The Bradford Exchange 1994 - 2004
Skills
Recruiting, Talent Acquisition, Talent Management, Employee Relations, Sourcing, Human Resources, Performance Management, Applicant Tracking..., Onboarding, College Recruiting, Organizational..., Technical Recruiting, HRIS, Training, Executive Search, Strategy, Interviews, Temporary Placement, Negotiation, Taleo, Management, Succession Planning, Vendor Management, HR Consulting, Internet Recruiting, Personnel Management, Business Planning, Employment Law, Time Management, Career Development, Resume Writing, Hiring
Education
Allegheny College 1983 — 1987
Bachelor of Arts, International Studies
Lavalle University - French Studies
Cambridge Hospital July 2013 - Present
Caritas St. Elizabeth's Medical Center September 2010 - July 2013
Whidden Memorial Hospital September 2011 - June 2013
Weil, Gotshal and Manges LLP September 2009 - January 2010
Bullhorn Inc June 2008 - July 2009
Blue Cross Blue Shield February 2008 - June 2008
BT Conferencing October 2006 - December 2007
Skills
Office Management, Customer Service, Invoicing, Accounts Payable, Telephone Skills, Customer Satisfaction, Fax, Filing, Accounting, Policy, Customer Retention, Office Equipment, Confidentiality
Education
Bay State College 2011 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Salter School 2009 — 2010
Professional Medical Assistant
Hesser College 2005 — 2008
Associate of Arts and Sciences (A.A.S.), Psychology
Wolters Kluwer 2011 - Present
BT Conferencing, Inc April 2007 - November 2010
BT Conferencing April 2003 - April 2007
Key3Media 2001 - 2003
Key3Media 1997 - 2001
Skills
Forecasting, Budgets, Strategy, Start-ups, Strategic Planning, Business Process..., Leadership, Management, Business Development, P&L Management, Analysis, Account Management, Business Strategy, Working Capital..., Operations Management, Pricing, Team Building
Education
D'Amore-McKim School of Business at Northeastern University 1997 — 2000
MBA
Bentley University 1991 — 1995
BS, Accounting
Applause April 2015 - Present
Applause (formerly uTest) October 2013 - March 2015
Applause (formerly uTest) January 2012 - October 2013
BT Conferencing April 2007 - January 2012
BT Conferencing May 2003 - April 2007
Empirix October 2000 - May 2003
Breakaway Solutions May 2000 - October 2000
Skills
Agile Methodologies, SDLC, Telecommunications, SaaS, Product Management, Test Management, Cloud Computing, Quality Assurance, Management, Business Analysis, Team Management, Business Process, Testing, Team Leadership, Project Planning, Pre-sales, Quality Center, Test Automation, Enterprise Software, Software Project..., Leadership, Unified Communications, Integration, Software Quality..., Web Applications, SQL, VoIP
Education
MIT Sloan - Executive Education 2014 — 2014
Building Game-Changing Organizations - Aligning Purpose, Performance and People
Information Technology Institute - ITI 1999 — 2000
Applied Information Technology Diploma
Dalhousie University 1995 — 1999
Bachelor of Commerce with Co-op, Majors - Finance and Information Systems
BT Conferencing November 2013 - Present
Level3 Communications October 2011 - October 2013
InterCall August 2008 - October 2011
Premiere Global Services December 2007 - October 2008
Premiere Global Services August 2002 - October 2008
WorldCom August 1997 - August 2002
Skills
Unified Communications, Strategy, Solution Selling, CRM, Selling, Cloud Computing, Management, Cross-functional Team..., Salesforce.com, WebEx, Managed Services, Sales Operations, Video Conferencing, Telecommunications, Web Services, Collaboration, Collaboration Solutions, New Business Development, collaboration technology, web conferencing, virtual sales strategies, Sales enablement, SaaS
Education
Dominican College of Blauvelt 1986 — 1990
BA, Business Administration
Entrepreneur, CEO April 2009 - Present
Aegeon.us August 2008 - 2009
BT Conferencing September 1997 - August 2008
BT Infonet 2001 - 2004
QWES.Com September 1997 - July 2001
Peppermint Pets January 1997 - June 2001
Netvantage 1991 - 1993
Retix 1990 - 1991
IBM 1983 - 1989
Skills
Managed Services, Telecommunications, Strategic Partnerships, Outsourcing, Video Conferencing, Telepresence, Start-ups, Alliances, Business Alliances, Product Management, SaaS, Business Development, New Business Development, Solution Selling, Integration, Entrepreneurship, Business Strategy, Professional Services, Wireless, Leadership, Mergers & Acquisitions, Cloud Computing, VoIP, Account Management, Strategy, Sales Management, Product Marketing, Selling, Product Development, Unified Communications, Mobile Devices, IP, Direct Sales, Contract Negotiation, Go-to-market Strategy, Management, Channel Partners, Enterprise Software, Networking, CRM, Sales Process, Salesforce.com, Cisco Technologies, Competitive Analysis, SIP, Cross-functional Team..., Executive Management, Lead Generation, International Sales, P&L Management
Education
University of California, Los Angeles - The Anderson School of Management 2008 — 2008
Directors Education and Certification Program, Business
Carnegie Mellon University - Tepper School of Business 1981 — 1983
MBA, International Finance
Brigham Young University 1975 — 1980
BS and MS, Economics
BT Conferencing 2005 - Present
etalk / Autonomy 2002 - 2004
Avaya 1999 - 2002
Avaya 1997 - 1999
Skills
Product Management, Business Strategy, Business Analytics, Managed Services, Product Marketing, Corporate Sales..., Global Account..., Solution Selling, Telepresence, Video Conferencing, Telecommunications, Unified Communications, VoIP
Education
Cornell University - S.C. Johnson Graduate School of Management 1987 — 1989
MBA
Washington University in St. Louis 1980 — 1984
BS
Skyhook Wireless October 2014 - Present
Bullhorn March 2013 - October 2014
Bullhorn October 2012 - March 2013
Bullhorn November 2010 - October 2012
Nevo Technologies 2007 - November 2010
Nevo Technologies 2005 - 2007
BT Conferencing 2004 - 2005
Lavastorm 1999 - 2003
Kallmann McKinnell & Wood Architects, Inc. 1997 - 1999
Skills
Java, Scala, Akka, Python, JavaScript, Linux, Scrum, C++, C#, REST, Oracle, Project Planning, Apache, Project Management, Perl, MySQL, SQL, Architecture, Agile Methodologies
Education
Tufts University 2002 — 2004
MS, Computer Science
Connecticut College 1992 — 1996
BA, Architecture
Henry Schein May 2013 - Present
US Department of Transportation (DOT) February 2013 - May 2013
Harley Smith May 2012 - January 2013
Hebrew Senior Life October 2009 - May 2012
Shire Pharmaceuticals January 2008 - April 2009
Shire Human Genetic Therapies 2008 - 2009
Shire HGT April 2006 - January 2008
BT Conferencing May 2005 - March 2006
Infinity Data Corp January 2004 - April 2005
Adelphia February 2002 - February 2003
Skills
Technical Support, Active Directory, Troubleshooting, Servers, Windows, VMware, Windows Server, Cisco Technologies, Windows 7, Hardware, Data Center, VPN, Management, Network Administration, Computer Hardware, System Administration, XP, Networking, Visio, Help Desk Support, Software Installation, Routers, Security
Education
Alfred State College - SUNY College of Technology 1995 — 1996
CIS, Computer Information Systems
BT Conferencing March 2014 - Present
BT Conferencing January 2010 - Present
BT October 2009 - January 2010
BT Conferencing Video Inc. June 2007 - October 2009
Wire One Communications September 2004 - June 2008
V-SPAN September 2002 - August 2005
Wire One Communications September 2002 - September 2004
Global Crossing 1998 - 2002
Skills
Telepresence, Video Conferencing, Tandberg, Unified Communications, Troubleshooting, SIP, IP, Telecommunications, Managed Services, ISDN, WAN, H.323, MPLS, Video, Switches, TCP/IP, Streaming Media, Cisco Call Manager, Product Development, Wireless, Product Management, Webinars, Customer Service, Vendor Management, Solution Selling, Routers, QoS, Ethernet, Account Management, Team Management, Team Leadership, Negotiation, Strategic Planning, Team Building, Business Strategy, Call Center, Windows, French, Cisco, Microsoft Office, PowerPoint, Excel, Documentation, IP Networking, Channel Management, Cisco Switches, LAN/WAN, WinSCP, Telephony, VoIP
Education
San Diego State University-California State University 1989 — 1992
MA, French
University of Paris III 1990 — 1991
La Sorbonne Nouvelle, French
Foothill College 1989 — 1990
Work Abroad Exchange, German
Universite Paul Cezanne Aix-en-Provence France 1987 — 1998
BA, French
California State University-Chico 1985 — 1989
BA BA AA, French German Italian
ManpowerGroup January 2015 - Present
BT Conferencing January 2015 - Present
Newark Community health Center s January 2010 - June 2013
Skills
bilingual in french, speaks haitian creole, Customer Service, audio conference..., medical assistant
Education
Montclair State University 2009 — 2013
Bachelor’s Degree, Psychology
Essex County College 2009 — 2011
Associate’s Degree, Social Sciences
Essec County Allied Health 2009 — 2010
Certified Medical Assistant, Medical/Clinical Assistant
ThinkingPhones June 2015 - Present
RSA, The Security Division of EMC November 2013 - April 2015
RSA, The Security Division of EMC October 2010 - November 2013
BT Conferencing August 2007 - October 2010
BT Conferencing September 2006 - August 2007
BT Conferencing April 2004 - September 2006
Skills
Contract Management, Financial Analysis, Risk Management, Proposal Writing, Security, Salesforce.com, CRM, Product Management, Integration, Managed Services, Business Process..., Unified Communications, Pricing, Management, Selling, Marketing Strategy, Leadership, RFP, Telecommunications, Strategy, Account Management, Relationship Management, Training, Marketing, Sales Presentations
Education
Curry College
Bachelor's Degree, Major: Business Management Minor: Psychology
U.S. Department of Homeland Security - Great Lakes Border and Marine Surveillance January 2013 - Present
Video conferencing – The Mentor’s Guide February 2013 - May 2014
Vu Telepresence, Inc. August 2012 - December 2012
BT Conferencing December 2011 - August 2012
United Visual, Inc. November 2009 - November 2011
CamSys Communications, Inc January 1994 - March 2008
Skills
Video Conferencing, Unified Communications, Telepresence, Cloud Computing, Managed Services, VCaaS, Consultative Sales..., Hosted Services, Collaboration Solutions, Sales Management, Channel Sales, Channel Partners, Telecommunications, AV, Business Development, Salesforce.com, Selling, Account Management, Sales Operations, Product Marketing, Direct Sales, Solution Selling, Cisco Technologies, Pre-sales, VoIP, Data Center, Management, Mobile Devices, New Business Development, Sales, Business Alliances, MPLS, Networking, Partner Management, CRM, Sales Process, Wireless, SaaS, Lead Generation, Enterprise Software, Professional Services, Telephony, Strategic Partnerships, Leadership, IT Strategy, Go-to-market Strategy, Integration, SIP, PaaS, Product Management
Education
University of Florida
Duke University
Kronos September 2015 - Present
ClickSoftware July 2014 - August 2015
ClickSoftware February 2013 - June 2014
ClickSoftware February 2011 - February 2013
BT Conferencing February 2008 - June 2010
BT Conferencing April 2005 - January 2008
BT Conferencing August 2003 - March 2005
BT Conferencing August 2002 - July 2003
Breakaway Solutions October 1999 - March 2002
Decision One 1998 - 1999
Skills
Business Analysis, Business Process, Process Improvement, Pre-sales, Customer Service, Software Documentation, Management, Project Management, Change Management, SaaS, Service Delivery, Disaster Recovery, Visio, Telecommunications, SharePoint, Service Management, Account Management, Workforce Management, Customer Satisfaction, Requirements Gathering, Software Project..., Audio Conferencing, Service Recovery, Client Retention, Issues Management, Root Cause Analysis, Lotus Notes, Analysis, Team Management, Executive Communications, Documentation, Corrective Action, Reporting & Analysis, Methodology Development, Operations Management, Business Process..., Sales Enablement, Six Sigma, Software Industry, Microsoft Excel, WebEx, ClickSoftware, Field Service, Data Science, Optimization Software, Salesforce.com, SiSense, Sales Operations, Solution Selling, Workforce Analytics
Education
Berklee College of Music 1991 — 1993
Bachelors, Composition and Performance
Penn State University 1989 — 1990
Transferred, Music, General Education
Council Rock 1986 — 1989
High School Diploma, General Education
Yorktel November 2013 - Present
BT Conferencing 2008 - 2013
Medco Health Solutions, Inc. 2006 - 2008
Pfizer Inc 2000 - 2006
Nortel Networks 1997 - 2000
Millennium Broadway Hotel 1996 - 1997
Skills
Avid Media Composer, Cisco Telepresence, Video Conferencing, AV, Digital Video, Video Editing, Multimedia, Webcasting, Video, Telepresence, Video Production, Tandberg, Integration, Sound, Digital Signage, Broadcast, Audio Conferencing, Troubleshooting, WebEx, Software Documentation, Crestron, Webinars, Unified Communications, Managed Services, Collaboration Solutions, Streaming Media, TCP/IP, Cisco Technologies, Graphic Design
Education
Borough of Manhattan Community College 1990 — 1993
A.A.S., Corporate and Cable Communications
CloudPassage April 2015 - Present
GINDIN Consulting January 2013 - April 2015
Simplilearn November 2011 - January 2014
Johnson & Johnson - McNeil Consumer Healthcare July 2012 - December 2012
ACE Group May 2011 - March 2012
SunGard Availability Services July 2010 - May 2011
Johnson & Johnson - ITS March 2005 - May 2010
Johnson & Johnson - ITS February 2002 - February 2005
GivingCapital September 2001 - November 2001
BT Conferencing August 2000 - July 2001
Skills
Project Management, ITIL, SDLC, Integration, Program Management, Enterprise Architecture, Disaster Recovery, Agile Methodologies, PMO, PMP, CRM, Business Analysis, Business Intelligence, SharePoint, Infrastructure, Quality Assurance, Oracle, Security, Scrum, Team Leadership, Microsoft SQL Server, System Administration, Data Warehousing, Windows Server, SharePoint Designer, Unix, Active Directory, Certified Project..., Servers, IT Management, System Deployment, AIX, SAP, VMware, Acting, Risk Management, Hosting, Outsourcing Management, Storage Area Networks, VMware Infrastructure, Netezza, Network Architecture, Infrastructure Projects, Training & Development, Project Finance, SQL Server, IBM, Enterprise Application..., HPQC, SAP QM
Education
Art Institute of Fort Lauderdale 1990 — 1991
Vodafone Global Enterprise July 2011 - Present
BT Conferencing January 2008 - July 2011
Align March 2007 - January 2008
Zimmerman Advertising July 2004 - August 2005
Concert Communications March 2000 - March 2002
BT Global Services October 1997 - March 2000
BT September 1993 - October 1997
Skills
Go-to-market Strategy, Marketing Strategy, Marketing Communications, Marketing, Strategic Partnerships, SaaS, Management, Unified Communications, Managed Services, Strategic Planning, Account Management, Telecommunications, Leadership, Product Marketing, Solution Selling, CRM, Cloud Computing
Education
Emerson College 1987 — 1991
Bachelor of Fine Arts, Writing; Literature and
Whitlock September 2013 - Present
BT Conferencing January 2012 - September 2013
SKC February 2009 - January 2012
Polycom January 2008 - May 2008
ReView Video January 2003 - September 2007
Swank Audio Visuals March 1999 - October 2002
RAM Productions May 1993 - August 1999
Skills
Selling Skills, Video Conferencing, Unified Communications, Telepresence, Solution Selling, Direct Sales, Account Management, Salesforce.com, Video, Managed Services, Telecommunications, Sales Management, Channel, Sales, Channel Relationship..., Selling, Enterprise Software, Sales Process, Channel Partners, IP, Strategic Partnerships, Business Development, Cloud Computing, Networking, Management, Leadership, SaaS, Training, Digital Signage, Professional Services, Customer Satisfaction, New Business Development
Education
Drake University 1990 — 1992
BA, Broadcast Journalism
Tufts Health Plan May 2013 - August 2014
BT Conferencing October 2007 - February 2013
Radio Shack December 2003 - June 2007
Skills
Health Insurance, Customer Service, Insurance, Call Centers, Outlook, Claim, Data Entry, Microsoft Office, Leadership, Microsoft Excel
Education
Bunker Hill Community College 2008 — 2015
Associate’s Degree, Business Management
BT Conferencing July 2013 - July 2014
Glowpoint, Inc. September 2012 - June 2013
Providea December 2010 - September 2012
Glowpoint, Inc. January 2007 - June 2010
Wire One Communications March 2000 - April 2005
MCI April 1996 - April 2000
Skills
Strategic Selling, Business Development, AV, Video Conferencing, Solution Selling, SaaS, Strategic Partnerships, Account Management, B2B, Channel Sales, Sales, Cisco Technologies, Collaboration Solutions, Hosted Services, Key Account Management, Customer Retention, Managed Services, Unified Communications, Telepresence, Video, Integration, Professional Services, CRM, Enterprise Software, Networking, Telecommunications, VoIP, Audio Conferencing, Channel Partners, Salesforce.com, Direct Sales, MPLS, IP, Go-to-market Strategy, Partner Management, WAN, Co-location, Data Center, Sales Process, Wireless, Selling, Telephony, Pre-sales, Sales Operations, Tandberg, SIP, Cloud Computing, SIP Trunking, Business Alliances, Sales Engineering
Education
Clarion University of Pennsylvania
Phlebotomy Professional Services July 2013 - Present
Liberty Tax Service January 2012 - May 2013
BT Conferencing April 2008 - January 2011
Skills
Hospitals, Healthcare, Microsoft Excel, PowerPoint, HIPAA, CPR Certified, Healthcare Management, Microsoft Word, Medical Terminology, EMR, Healthcare Information..., Customer Service, BLS, Medicine, Outlook, Data Entry, Clinical Research, Pediatrics, Patient Safety, EHR, EKG, Phlebotomy, Nursing, Microsoft Office, Vital Signs, General Ledger
Education
Bellevue University 2015 — 2016
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management
Tidewater Community College 2012 — 2014
Associate of Science (A.S.), Administrative Support Technician/Medical Administrative
Tidewater Community College 2011 — 2012
Certificate, Phlebotomy Technician/Phlebotomist
Glowpoint, Inc. January 2015 - Present
Glowpoint, Inc. September 2013 - January 2015
Glowpoint, Inc. July 2013 - September 2013
Glowpoint, Inc. April 2013 - July 2013
BT Conferencing June 2012 - April 2013
BT Conferencing November 2011 - June 2012
BT Conferencing August 2010 - November 2011
BT Conferencing March 2010 - August 2010
Boulder County Department of Housing and Human Services May 2007 - October 2009
Skills
Microsoft Office, Help Desk Management, Databases, Social Services, Case Management, Social, Multicultural, Video Conferencing, Interviewing, Financial Analysis, Writing, Report Writing, Troubleshooting, Customer Service, Telepresence, SIP, H.323, Team Leadership, Lead A Team, Project Management, Microsoft Excel, Microsoft Word, Polycom Video..., Performance Reporting, Performance Management, Collaborative Leadership, Schedules, Management, Change Management, Process Improvement, Process Engineering, Strategic Planning, WebEx, Tandberg, Call Center, Ethernet, Call Centers, Unified Communications, Managed Services, Telecommunications, Service Delivery, Help Desk Support, Program Management, Interviews, Case Managment, Project Planning, Cisco Technologies, Software Documentation, Telephony, VoIP
Education
Colorado State University 2010 — 2012
Master's degree, Management (Concentration in Human Resource Management)
Metropolitan State College of Denver 2005 — 2007
Bachelor's degree, Social Work
BT Conferencing March 2003 - Present
Boston Ballroom D.B.A. Roxy July 2000 - June 2002
Economy Homeware and Hardware September 1998 - July 2000
Ingram Book Company December 1996 - September 1998
Skills
Call Center, Team Leadership, Managed Services, Customer Service, Vendor Management, Team Management, Team Building, Telecommunications, Cisco Technologies, Customer Satisfaction, Security, Sales, Management, Software Documentation, VoIP, Technical Support, Call Centers, Solution Selling, Customer Experience, Customer Retention, Networking, Project Planning, Leadership
Education
Berklee College of Music 1996 — 1998
BA, Music Performance and Music Synthesis
University of Northern Iowa 1993 — 1996
Music Performance
CAP Global Inc. June 2014 - Present
Merrick & Company October 2012 - June 2014
RPPS- Ricoh Production Printing Solutions (formely known as InfoPrint Solutions) July 2008 - April 2012
BT Conferencing July 2007 - July 2008
Crocs June 2006 - June 2007
Capmark March 2004 - May 2006
Wild Oats Markets August 2000 - March 2004
Skills
International Accounting, Financial Reporting, Budets, Financial Analysis, SOX Compliancy, Corporate Finance, Cash Management, Intercompany..., Transfer Pricing, Sarbanes-Oxley Act, Fixed Assets, Variance Analysis, Account Reconciliation, Budgets, Accounting, Internal Controls, PeopleSoft, Management, Analysis
Education
Colorado State University 2004 — 2005
Northern Arizona University 1995 — 1998
Science of Accountancy
Northern Arizona University 1995 — 1998
Bachelor of Applied Science (BASc)
BT Conferencing October 2013 - Present
Level 3 Communications August 2012 - September 2013
Verizon Business March 2006 - August 2012
Verizon Business July 1998 - August 2012
Verizon Business/MCI August 1999 - March 2006
Verizon Business/MCI June 1998 - August 1999
Skills
Telecommunications, Sales Process, Solution Selling, Product Management, Security, Sales, Team Leadership, Strategy, VoIP, Management, Strategic Partnerships, Analysis, Account Management, Unified Communications, Direct Sales, Sales Management, Time Management, Cloud Computing, Leadership, CRM, Sales Operations, Selling, Customer Experience, Salesforce.com, Managed Services, Strategic Planning, SaaS, Enterprise Software, B2B, Contract Management
Education
East Carolina University 1991 — 1995
Bachelor of Science, Exercise and Sports Science
AVI-SPL March 2015 - Present
BT Conferencing December 2011 - March 2015
Mountainside Sustainable Design May 2008 - August 2011
ADT June 2006 - May 2008
Skills
Video Conferencing, Unified Communications, Help Desk Support, Telepresence, Tandberg, VoIP, SIP, H.323, Managed Services, Cisco Technologies, IP, Telecommunications, ISDN, AV, Telephony, Troubleshooting
Education
Arapahoe Community College 2007 — 2007
Emily Griffith Technical College 2003 — 2004
BT Conferencing April 2011 - July 2012
BT Conferencing March 2008 - March 2011
BT Conferencing March 2006 - March 2008
BT Conferencing April 2004 - March 2006
Information Quest May 2000 - March 2004
Skills
Business Operations, Sales Operations, Cross-functional Team..., Business Intelligence, Business Analysis, Business Process..., Sales Intelligence, Sales Analysis, Executive Reporting, KPI implementation, KPI Dashboards, KPI Reports, Sales Performance, Performance Metrics, Metrics Reporting, Sales Process, Sales Process..., Development of Sales..., Salesforce.com..., Salesforce.com..., CRM Integration, Sales Funnel..., Sales Compensation, Compensation Structure..., Incentive Programs, Sales Plan, Sales Effectiveness, Sales Presentations, Sales Coordination, Territory Mapping, Sales Enablement, Sales & Marketing..., Salesforce Training, Instructional Design, Learning & Development..., Market Analysis, Business Process Mapping, Business Transformation, Six Sigma, Strategic Planning, Merger Control, Project Management, SIPOC, SaaS, RACI, Internal Communications, Collaborative Problem..., Increase Productivity, Managed Services, Salesforce.com
Education
Dickinson College 1989 — 1993
Bachelor's degree, Political Science and Government
BT Conferencing June 2008 - March 2012
BT Conferencing, Inc. June 2006 - June 2008
BT Conferencing, Inc. May 2005 - June 2006
Equant September 1999 - April 2005
AT&T 1994 - 1999
Cable & Wireless September 1993 - March 1994
Cable & Wireless Communications, Inc September 1989 - September 1993
Skills
Channel, Cloud Computing, Professional Services, Direct Sales, IP, Webinars, Strategic Partnerships, Collaboration Solutions, Account Management, Salesforce.com, Product Management, SIP Trunking, VoIP, Sales Process, Pre-sales, Contract Negotiation, Sales, Data Center, Sales Presentations, Selling, Co-location, Managed Services
Education
Babson College 1984 — 1988
Bachelor of Science, Marketing/Communications
Friar Tuck's January 2012 - Present
Infomart2000 May 2008 - January 2012
Online Technologies January 2008 - May 2008
Affinity.com January 2006 - November 2007
Hostway Corporation 2007 - 2007
Affinity Internet (CyberGate - ValueWeb) 2005 - 2007
BT Conferencing 2003 - 2004
Shore.net 2000 - 2003
TIAC 1997 - 1999
Skills
Account Management, Business Development, SEO, New Business Development, Vendor Management, Sales Management, Project Management, Linux, Online Advertising, Product Management, B2B
Education
Palm Beach Community College 2008 — 2008
EMT, Emergency Medical Services
Art Institute of Fort Lauderdale 1992 — 1994
BT Conferencing 2010 - Present
BT Conferencing 2009 - Present
BT Conferencing Video Inc. 2006 - Present
BT Conferencing, Video Business Unit 2006 - Present
Skills
Telepresence, Video Conferencing
Education
Cornell College 1993 — 1997
Dassault Systemes August 2013 - Present
BT Conferencing September 2012 - July 2013
One Communications May 2010 - August 2012
Cerylion, Inc. June 2007 - May 2010
One Communications July 2006 - May 2007
CTC Communications January 1998 - June 2006
Skills
Telecommunications, Business Intelligence, Analysis, SaaS, Analytics, Leadership, Mergers & Acquisitions, Data Analysis, Team Building, Networking, Auditing, ERP, Telecommunications..., VoIP, Revenue Assurance, Managerial Finance, Managed Services, Wireless, MPLS, Cost Accounting, Salesforce.com, Vendor Management
Education
Colorado College 1992 — 1996
Bachelor of Arts (BA), Political Science and Government
Sea Education Association January 2013 - Present
Windward Web Design, LLC August 2009 - Present
Sallie Mae November 2011 - January 2012
Orchard Management August 2007 - April 2010
New Track Media August 2004 - July 2007
BT Conferencing January 2004 - July 2004
Skills
Web Development, User Experience, Information Architecture, User Experience Design, Project Management, Branding & Identity, Web Design, CSS, Typography, PHP, Graphic Design, WordPress, Illustrator, Email Marketing
Education
Sea Education Association 2002 — 2003
Study Abroad, Oceanography, Maritime Studies, Nautical Science
Carnegie Mellon University 1999 — 2003
Bachelor of Fine Arts, Communication Design
U.S. Shirtworks October 2013 - Present
ReadySpare, Inc. September 2010 - Present
AIS, Inc. July 2014 - 2015
BT Conferencing December 2011 - 2013
SKC Communication Products, Inc 2007 - 2009
ReView Video 2001 - 2005
Skills
Integration, Direct Sales, Sales, Solution Selling, Telepresence, Sales Process, VoIP, Selling, Networking, Unified Communications, Leadership, Video, Managed Services, Account Management, Video Conferencing, Salesforce.com, Sales Management, Customer Service, Webinars, Channel Partners, Management, Streaming Media, New Business Development, Telephony, SaaS, Wireless, Sales Presentations, Enterprise Software, CRM, Telecommunications, Sales Operations, SIP, Strategic Partnerships, Channel Sales, Cloud Computing, B2B, Cold Calling, Go-to-market Strategy, Collaboration Solutions, Professional Services
Education
Eastern Illinois University 1995 — 2000
BS, History
Galesburg High School 1991 — 1995
BT Conferencing 2008 - Present
Ropes & Gray LLP 2004 - 2007
State Street Corporation 1993 - 2003
AT&T 1990 - 1993
Skills
Video Conferencing, Telecommunications, Capacity Planning
Education
Syracuse University - Martin J. Whitman School of Management 1989 — 1990
MBA, Business/Information Systems
Cornell University 1983 — 1987
BSEE, Electrical Engineering
BT Conferencing July 2013 - Present
ITC Global October 2012 - June 2013
BT Conferencing May 2004 - October 2012
Priority Call Management February 1999 - 2002
BankBoston 1995 - 1997
J. Howard & Associates 1989 - 1995
Skills
Sales Operations, Salesforce Training, Salesforce.com, Sales Process, Sales Presentations, Performance Improvement, Performance Metrics, Training Delivery, Training Programme..., Sales Compensation, Leadership Development, Sales Enablement, Sales Enablement Tools, Team Building, Management Development, Direct Sales, Account Management, Personality Assessment, Collaboration, WebEx, Cisco Telepresence, Polycom Video..., Unified Communications, Process Improvement, Contract Negotiation, Lead Management, Territory Development, Sales Automation, Pipeline Management, Forecasting, Solution Selling, Program Management, Leadership, Channel Partners, Management, Professional Services, Sales, Sales Management, Telecommunications, Customer Retention, Training
Education
Boston University 1981 — 1985
Bachelor's degree
DePuy Synthes, a member of the Johnson & Johnson Family of Companies September 2013 - Present
BT Conferencing October 2011 - 2013
Hydroid, Inc. October 2010 - October 2011
Iron Mountain 2001 - October 2010
Venture Tape 1993 - 2001
Esselte Meto 1989 - 1991
Skills
Contract Negotiation, Account Management, Solution Selling, Process Improvement, Salesforce.com, Team Building, SaaS, Management, Team Leadership, Cloud Computing, Vendor Management, Project Management, New Business Development, Business Development, Business Strategy, Outsourcing, Forecasting, Strategic Planning, Cross-functional Team..., CRM, Program Management, Enterprise Software, Strategic Partnerships, Business Process..., Leadership, Professional Services
Education
Framingham State University 1975 — 1979
Cardinal Spellman High School 1971 — 1975
Curry College
The George Washington University Law School
Master's Certificate, Government Contracting
BT Conferencing January 2008 - Present
Align Communications 2007 - 2008
Education
Emerson College 1987 — 1991
BT Conferencing October 2008 - Present
Flashcom Inc. 1998 - 2000
Education
Boston University 1994 — 1998
Reed Group August 2012 - Present
BT Conferencing May 2012 - July 2012
ImageSeller April 2006 - July 2012
ImageSeller October 2004 - April 2006
The Integer Group 1994 - 2000
Skills
Promotions, Advertising, Account Management, Marketing Strategy, Marketing, Strategic Planning, Cross-functional Team..., Vendor Management, Project Management, Business Development, Consumer Products, Inventory Management, Fashion, Market Planning, Program Management, Project Planning, Business Strategy, Leadership, Marketing Communications, Brand Development, Strategy, Management, Retail, Training, CRM, Product Management, Brand Management, Contract Negotiation, Sales Operations, Pricing, Digital Marketing, Competitive Analysis, Online Marketing, Social Media Marketing, Email Marketing, New Business Development, Social Networking, Relationship Marketing, Public Relations, Salesforce.com, Change Management
Education
University of Phoenix 1996 — 1998
Master of Arts, Organizational Management
Colorado State University 1989 — 1993
Bachelor of Science (BS), Apparel & Merchandising
Texthelp December 2014 - Present
BT Conferencing August 2012 - December 2014
BT Conferencing September 2009 - August 2012
BT Conferencing October 2006 - September 2009
Hill Holliday June 2006 - August 2006
Eduventures Inc. June 2005 - August 2005
Skills
Marketing Strategy, Product Marketing, Salesforce.com, Marketing Communications, Email Marketing, Direct Marketing, CRM, Social Media Marketing, Account Management, Marketing, Sales, Integrated Marketing, Multi-channel Marketing
Education
Babson College - Franklin W. Olin Graduate School of Business 2012 — 2015
Candidate for Master of Business Administration (MBA), Marketing/Marketing Management, General
Boston College 2002 — 2006
Bachelor of Arts, Communications & Elementary Education
BT Conferencing May 2009 - Present
Peggy Kennedy Web Design January 2007 - Present
Blue Mountain Arts May 2002 - June 2007
Graybar Electric January 1998 - January 2002
Denver Museum of Nature and Science January 1995 - January 1998
Skills
Sales, Customer Service, Management, Training
Education
Art Institute of Colorado
Associate of Arts
University of New Hampshire at
Bachelor of Arts
BT Conferencing August 2013 - Present
BT Conferencing November 2012 - August 2013
Avaya November 1999 - November 2012
Lucent August 1997 - February 1999
Skills
Troubleshooting..., Network Infrastructures..., Project Management, Manage Service..., Video Configurations, Presales Design, High-impact..., CVE Certified, Cisco/Tandberg, Polycom CVE
Education
Rocky Mountain College of Art and Design 1996 — 1999
Advertising Graphice Design, 3.4
Baker University 1993 — 1994
Design and Applied Arts
Cheyenne Mountain High School
BT Conferencing October 2009 - Present
BT Conferencing 2007 - 2009
Parker Hannifin February 1998 - October 2007
Pequod Associates Inc. 1993 - 1997
Skills
JavaScript, Web Development, Microsoft SQL Server, jQuery, JSP, Web Content Management, Alfresco, Web Content, Team Management, Debugging, firebug, Fiddler, Tortoise SVN, Firebug
Education
University of Massachusetts Boston
BA, English, Psychology
Computer Learning Center
Certificate, Programming
Brandeis University
Course work in Project Management, Software Development Methodologies
Northeastern University
Course work in Circuit Analysis, Assembly language
Austin Radiological Association January 2009 - Present
Roman Limited January 2003 - March 2008
BT Conferencing February 2001 - July 2003
Skills
Customer Retention, Market Research, Training, PowerPoint, Budgets, Customer Satisfaction, CRM, Marketing Strategy, Customer Service, Sales, Management, Negotiation, Strategic Planning, Marketing, Sales Management, Leadership, Social Media, Event Planning, Public Relations, Healthcare
Education
Universidade do Estado do Rio Grande do Norte 1989 — 1995
Economic and Accountancy, Economics
Colegio Santo Antonio Marista 1977 — 1988
Economics, Economics, Marketing
Istonish September 2013 - January 2014
BridgeView IT September 2012 - July 2013
BT Conferencing March 2012 - September 2012
Architectural Sales of Colorado February 2011 - January 2012
BridgeView IT July 2010 - February 2011
Technisource November 2009 - July 2010
Telvent Outsourcing February 2009 - October 2009
Janus Capital Group May 2007 - October 2008
Janus Capital Group January 1992 - January 2007
Skills
Vendor Management, IT Operations, Software Documentation, Visio, Process Improvement, Disaster Recovery, ITIL, Business Analysis, Active Directory, SharePoint, Windows Server, Troubleshooting, Operating Systems, Windows, Cisco Technologies, XP, Microsoft Exchange, Citrix, Windows 7, Computer Hardware, Security, Technical Support, VMware, DNS, Blackberry Enterprise..., Information Technology, Data Center, Software Installation, Servers, Help Desk Support, Networking, System Administration, System Deployment, VPN, Virtualization, Windows Vista, Laptops, IT Management, Hardware, SCCM, Infrastructure, Windows XP, Databases, IT Service Management, Integration, Network Security, Business Continuity, SDLC, Cloud Computing, Testing
Education
Front Range Community College 1990 — 1991
none, Business
El Camino College 1979 — 1980
none, Business
--- January 2014 - Present
The TJX Companies, Inc. January 2014 - Present
CVS Caremark January 2012 - January 2014
W2 Group Inc. February 2011 - September 2012
W2Group INC February 2011 - December 2011
KBG Network Consulting LLC July 2008 - April 2011
KBG Network Consulting LLC July 2008 - February 2011
Snowbound Software March 2007 - July 2008
Snowbound Software March 2007 - June 2008
BT Conferencing February 2004 - March 2007
Skills
Virtualization, Troubleshooting, VMware, Disaster Recovery, Security, SharePoint, Technical Support, Hardware, VMware ESX, Operating Systems, Enterprise Software, Servers, Computer Security
Education
Bridgewater State University
B.A, Fine Arts
Massasoit Community College
A.S, Liberal Arts
Bridgewater State University
BFA, Fine Arts
BT Conferencing December 2013 - Present
BT Conferencing January 1999 - Present
BT January 1999 - Present
Wire One Communications January 1999 - April 2008
V-SPAN 1999 - 2003
Skills
Video Conferencing, Telecommunications, Call Centers, Project Management, Cisco Technologies, Unified Communications, Process Improvement, Team Leadership, Windows Server, Telepresence, IP, VoIP, Troubleshooting, Integration, Service Delivery, Managed Services, ITIL, MCSE 2003, Microsoft Exchange, Microsoft Technologies, Cisco Call Manager, Cisco Certified, Citrix Metaframe, Citrix, Active Directory, Microsoft DNS, DNS, DNS management, DNS Server, DHCP, SAN, NetApp Filers, VMware Server, Windows 7, Windows XP Pro
Education
University of Colorado Boulder - Leeds School of Business 1998 — 2005
BS, Business Information Systems
Ball State University 1993 — 1996
Computer Science
BT Conferencing February 2010 - Present
BT Conferencing February 2010 - February 2011
Health Dialog 2008 - 2011
Interactive Data 2006 - 2008
United States Marine Corps 1997 - 2001
Skills
Financial Analysis, Financial Reporting, Analysis, Forecasting, Excel, Accounting, Management, Account Reconciliation, Financial Modeling, Microsoft Excel, Accounts Payable
Education
Bentley University 2005 — 2008
Finance, Accounting and Finance
Bentley University
Bachelor of Science (BS), Finance
Glowpoint, Inc. February 2015 - Present
Interact Media September 2011 - Present
"Personal Touch" Window Cleaning November 2011 - December 2014
BT Conferencing November 2010 - November 2011
Clendening Auto Body January 2007 - December 2009
Skills
Video, Window Cleaning, Copywriting, Copy Editing, Ghostwriting, Customer Service, Customer Support, Video Conferencing, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Blogging, Blogger, Food Service, Bartending, Retail, Adventure Travel, Travel, Technical Writing, Computer Hardware, Computer Repair, Computer Proficiency, Computer Maintenance, Literature, American History, World History, Military History, Marketing Communications, Social Media Marketing, Project Management, Web Content
Education
Excelsior College 2006 — 2009
Bachelor of science, Administrative Management and History
Collin County Community College 2003 — 2005
Associate of Science
CSC - Computer Sciences Corporation June 2015 - Present
Cigna January 2014 - June 2015
BT Conferencing May 2007 - December 2013
Wire One Communications May 2006 - 2007
AVI-SPL May 2003 - May 2006
AV Associates/MCSI May 2001 - May 2003
WTWS TV 26 June 1986 - February 2001
Skills
Video Conferencing, Telepresence, Audio Conferencing, AV, Sound, Troubleshooting, Webcasting, Video, Project Management, Polycom Video..., Streaming Media, Crestron, Unified Communications, Managed Services, Cisco Technologies, Telecommunications, Webinars, Extron, VoIP, ISDN, TCP/IP, Account Management, Computer Hardware, Broadcast Television, Radio Broadcasting, Cisco Telepresence, Cisco TMS, Tandberg
Education
Central Connecticut State University 1980 — 1982
Music Education
BT Conferencing September 2011 - Present
· A/V January 2007 - January 2009
Education
ECPI College of Technology 1983 — 1985
Associates, Computer Science, 4.0
Sarnova March 2012 - Present
BT Conferencing June 2006 - March 2012
Self Employed March 2005 - June 2006
Schooley Caldwell Associates August 2004 - March 2005
Feinknopf Macioce Schappa March 2001 - August 2004
Mills James Productions January 1998 - February 2001
Skills
Event Management, Event Planning, Newsletters, Campaigns, Marketing, Collateral, Trade Shows, Management, Marketing Strategy, Product Marketing, Marketing Communications, Strategic Planning, Product Management, Leadership, Project Management, Public Relations, Press Releases, Budgets, Social Promotion, Trade Marketing
Education
The Ohio State University 1994 — 1998
Bachelor of Arts, Journalism
Columbus State Community College 1992 — 1994
Associate of Arts, Communication, Journalism, and Related Programs
Florida East Coast Real Estate, Inc. July 2015 - Present
C.A. Short Company June 2011 - June 2015
Aramark Uniform Services April 2010 - May 2011
SOFTRAX, Inc. February 2006 - November 2009
BT Conferencing May 2001 - February 2006
Skills
Account Management, Salesforce.com, Cold Calling, Solution Selling, New Business Development, Sales Operations, Direct Sales, Sales, Sales Presentations, Management, Customer Retention, Business Development, Product Marketing, Key Account Management, Contract Negotiation, CRM, Lead Generation, Selling, B2B
Education
Curry College 1997 — 2001
Bachelor's degree, Communications
BT Conferencing December 2011 - Present
BT Conferencing March 2011 - December 2011
BT Conferencing January 2007 - March 2011
Emuge Corporation June 2004 - December 2006
Skills
Accounting, Financial Reporting, Business Process..., Process Improvement, Amortization Schedules, Internal Controls, Sarbanes-Oxley Act, Accounts Payable, Finance, Financial Analysis, Project Planning, Accounts Receivable, Customer Service, Management, Analysis, Team Leadership, Business Planning, Leadership, Telecommunications, Consolidation, Business Analysis
Education
Bryant University 2000 — 2004
Bachelor's, Accounting, Legal Studies, Business, Finance
BT Conferencing April 2012 - Present
General Dynamics Information Technology August 2007 - August 2011
Skills
SQL Server, SQL, OBIEE, Oracle, Data Warehousing, Jasper Reports, Adeptia, PL/SQL, BI Publisher, XML Publisher, Oracle Reports, SQL*Plus, Unix, ETL, Revenue Assurance, Microsoft SQL Server, Software Development, Active Directory, Security, Databases, System Administration, Database Administration, Oracle E-Business Suite, Oracle Applications
Education
Fitchburg State College 2003 — 2007
BS, Computer Science
BT Technology, Service & Operations April 2014 - Present
BT Conferencing July 2009 - April 2014
BT Global Services 2000 - 2009
Concert Communications 1997 - 2000
Skills
Product Management, Customer Experience, Program Management, Telecommunications, Vendor Management, Network Design, Product Development, Technical Documentation, Wireless, Mobile Devices, Unified Communications, Project Portfolio..., VoIP, IP, Project Management, Integration, MPLS, Managed Services, Management
Education
American University - Kogod School of Business
Masters of Science in Accounting, Accounting
Amherst College
B.A., Political Science
Virginia Polytechnic Institute and State University - Pamplin College of Business
Masters of Business Administration, Finance, Accounting
BT Conferencing September 2009 - Present
BT Conferencing June 2001 - September 2009
Polaroid August 2000 - May 2001
PerkinElmer January 1999 - May 2000
Skills
Process Improvement, Visio, Access, Customer Experience, Program Management, Microsoft Office, Problem solving skills, Database..., Spreadsheets, Project management tools, Database Query Language..., Team skills, High Organizational..., Toad 9.0, Microsoft SQL Server, Teamwork, Quality Assurance, Unified Communications, Telecommunications, Troubleshooting, Software Documentation, Testing, Call Centers, Managed Services, VoIP, Strategic Planning, SDLC, Team Leadership, CRM, Project Management Tools, Solution Selling, Cloud Computing, SaaS
Education
University of Massachusetts Boston 2010 — 2014
BS, MGMT/MIS
Northeastern University 1998 — 1999
Boston Latin School 1992 — 1998
High School Diploma
Quincy College
MIS
A & C Alternative Care, LLC 2011 - Present
BT Conferencing 2008 - 2010
Skills
Troubleshooting, Active Directory, Technical Support, Windows 7, Call Centers, Windows Server, Computer Hardware, Windows, XP, Help Desk Support, ITIL, Customer Service, Microsoft Office, System Administration, Servers, Software Installation, Microsoft Exchange, Network Administration, Networking, Software Documentation, Lotus Notes, WAN
Education
Ashford University 2010 — 2014
Bachelor's degree, Social and Criminal Justice
Lenox Road Baptist Church May 2012 - Present
Total Caribbean Network tcnhd.com May 2006 - September 2013
BT Conferencing October 2012 - January 2013
Martin Clearwater & Bell June 2010 - October 2012
Skills
Final Cut Pro, Media Production, Video Production, Camera Operating, Social Media, Adobe Creative Suite, Video Editing, Film Editing, OS X, Photoshop, Image Editing, SLR, HD Video, Audio Editing, Mac OS X, Microsoft Office, Windows Media Encoder, Social Media Marketing, Media Planning, Media Production..., Windows 8, Word Press, YouTube, Instagram, Facebook, Twitter, Tumblr, Vine, Audio and Video..., System Interfacing, Hardware and Software..., Operation of Audio/..., Maintenance of Audio/..., Mobile Advertising..., Videography, Voice Acting, Video Publishing, iOS 7, Citrix, Android
Education
City University of New York-Brooklyn College 2004 — 2012
Bachelor of Arts (B.A.), Radio and Television, A
GE Capital April 2014 - Present
Yale University October 2012 - April 2014
Clean Harbors December 2010 - October 2012
BT Conferencing January 2004 - December 2010
BT Conferencing Inc April 2003 - January 2004
Fidelity Investments October 2000 - August 2002
PricewaterhouseCoopers LLP January 1999 - October 2000
Skills
Internal Audit, Auditing, Sarbanes-Oxley Act, Accounting, Business Analysis, Finance, Financial Accounting, Financial Analysis, Financial Reporting, General Ledger, Internal Controls, Management, Process Improvement
Education
Bentley University 2007 — 2012
Master of Business Administration (MBA), Accounting
Bentley University 2004 — 2007
MSIT, Information Technology
Isenberg School of Management, UMass Amherst 1995 — 1999
Bachelor's, Accounting & Information Systems
BT Conferencing Finance ManagerBT ConferencingOctober 2012 - Present
State Street Bank May 2005 - August 2006
State Street Bank July 2004 - May 2005
State Street Bank February 2003 - July 2004
Skills
Financial Analysis, Financial Reporting, Excel, Budgeting, Financial Modeling, Financial Accounting, Corporate Finance, P&L Management, Forecasting, Month End Close, Monthly Reporting, Variance Analysis, Internal Audit, Microsoft Excel, Pricing
Education
Bridgewater State University 1998 — 2002
Business Management, Business/Finance
Xaverian Brothers High School 1998 — 2002
High School
BT Conferencing January 2012 - Present
Dragonet Hosting 2004 - Present
Dish Network 2007 - 2010
Deep Rock Water 2006 - 2007
Skills
Social Media Marketing, Strategic Planning, Team Building, Troubleshooting, Sales, Customer Service, Networking, Management, Video Conferencing, Technical Support, Project Management, Mobile Devices, Web Design, Computer Hardware, Leadership, Telecommunications, Software Installation, VoIP, Call Centers
Education
DeVry University 2002 — 2004
Network Administration, Computer technology, networking
Commerce Insurance January 2010 - Present
Commerce Insurance January 2007 - January 2010
BT Conferencing January 2001 - January 2007
Agion Technologies January 1999 - January 2001
Cingular Wireless February 1999 - November 1999
Skills
Process Improvement, Liability, Property & Casualty..., Claim, Claims Management, General Insurance, Customer Service, Commercial Insurance, Insurance, Team Building, Software Documentation, Strategic Planning, Casualty, Project Management, Customer Satisfaction, Call Center, Call Centers, Analysis, CRM, Risk Management
Education
Becker College
Bachelor of Business Administration (B.B.A.)
Becker College 1992 — 1994
Associates Degree, Graphic Art and Design
American Educational Institute
BT Conferencing March 2008 - Present
Wire One Communications February 2006 - March 2008
WireOne Technologies March 2000 - February 2006
Wire One Communications November 2001 - October 2002
View Tech November 1997 - March 2000
Skills
ISDN, Telepresence, Audio Conferencing, Integration, Streaming Media, Unified Communications, Managed Services, Cisco Technologies, Tandberg, WAN, Video Conferencing, VoIP, Troubleshooting, IP, SIP, H.323, Cisco Call Manager, Polycom Video..., Hardware, AV, Routers, Telecommunications, Computer Hardware, Solution Selling, Polycom, Video, TCP/IP, LAN-WAN, Ethernet, Field Service, Cisco Telepresence, PRI, Professional Services, Cabling
Education
Devry University Pomona CA 1994 — 1997
Bachelors of Science, Telecommunications Management
Cal Poly San Luis Obispo 1979 — 1980
Ag Business
Dossia August 2012 - Present
BT Conferencing April 2008 - July 2012
Walt Disney World 2008 - 2008
PFPC 2007 - 2008
USAA 2004 - 2006
TCS 2001 - 2006
Skills
Java Enterprise Edition, Spring, Hibernate, Agile Methodologies, Struts, Tomcat, Web Services, Unix, PL/SQL, XML, Eclipse, JSP, Requirements Analysis, Software Project..., Servlets, Websphere, SDLC, Software Development, REST, Oracle, JMS, SOA, Solution Architecture, Scala, AngularJS, MongoDB, Start-ups, WebSphere, Spring Framework
Education
Banaras Hindu University
Master of Computer Applications (M.C.A.), Computer Science
BT Conferencing November 2009 - Present
Skills
Cisco Technologies, Microsoft Excel, Help Desk Support, BMC Remedy, Software Documentation, Networking, SIP, Managed Services
Education
Community College of Aurora 2007 — 2014
Associates, Accounting
Deutsche Bank September 2014 - Present
Cisco March 2014 - September 2014
GlaxoSmithKline August 2013 - February 2014
State Street August 2012 - June 2013
BT Conferencing April 2007 - July 2012
NECSI July 2006 - November 2006
Education
Bridgewater State College
Bachelor of Science (BS) Summa Cum Laude, Computer Science