APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
APAC Customer Services Salaries. You can even request information on how much does APAC Customer Services pay if you want to. Learn about salaries, pros and cons of working for APAC Customer Services directly from the past employees.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Verizon Wireless February 2015 - Present
Verizon Wireless September 2013 - June 2015
APAC Customer Services May 2009 - August 2013
AT&T Mobility February 2007 - October 2008
Nutz Law Office September 2005 - May 2006
Skills
Call Centers, Customer Retention, Customer Service, Customer Satisfaction, Sales, Solution Selling, Telecommunications, Team Leadership, Management, Customer Experience, Leadership, Wireless, Training, Mobile Devices, Team Building, Sales Process, Direct Sales
Education
Missouri Southern State University
Bachelor of Science (B.S.), Political Science and Government
Comcast July 2015 - Present
First Advantage - A Symphony Technology Group Company June 2013 - June 2015
LexisNexis November 2010 - June 2013
JELD-WEN, Inc May 2009 - November 2010
The Home Depot September 2003 - April 2009
APAC Customer Services May 2001 - August 2003
WorldCom June 1998 - September 2000
MCI August 1991 - June 1998
Skills
Market Planning, Positioning, Account Management, Sales Management, Customer Retention, Lead Generation, Sales, Salesforce.com, B2B, New Business Development, Strategic Planning, Team Building, Income Statement, Sales Operations, CRM, Cross-functional Team..., Business Development, Forecasting, Operations Management, Call Centers, Cold Calling, Customer Service, Direct Sales, Marketing, Management, P&L, P&L Management, Product Marketing, Program Management, Team Leadership, Training, Vendor Management, Strategy, Telecommunications, Retail, Outsourcing, Leadership, Customer Satisfaction, Entrepreneurship, Negotiation, Pricing, Solution Selling, Strategic Partnerships, Sourcing, Product Management, SaaS, Process Improvement, Sales Process, Performance Management, Recruiting
Education
Morehouse College 1987 — 1991
Bachelor of Business Administration (B.B.A.)
Ministerio de Educación, Cultura y Deporte - Gobierno de España October 2014 - May 2015
APAC Customer Services January 2013 - October 2014
Army National Guard October 2005 - October 2012
Ringdahl EMS - Minnesota & North Dakota February 2008 - December 2009
Skills
Military, Leadership, Military Experience, Program Management, Training, Management, Leadership Development, Customer Service, Army, Microsoft Office, Team Leadership, Security, Microsoft Excel, Public Speaking, PowerPoint, Account Management, Microsoft Word
Education
North Dakota State University 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 3.557 / 4.000 GPA
Minnesota State Community and Technical College 2007 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.509 / 4.000 GPA
APAC Customer Services July 2007 - May 2015
Strategic Telecommunications May 2006 - August 2006
Jatras Salvation Army May 2001 - October 2004
Skills
Management, Microsoft Office, Microsoft Excel, Microsoft Word, Multimedia, Customer Service, Strategic Planning, Photoshop, PowerPoint, Avaya, Team Building, Team Management, Call Centers, Call Center Development, Call Monitoring, Team Leadership, Public Speaking, Motivational Speaking, Live Performer, Coaching, Marketing, Training, Leadership, Sales
Education
Minnesota State University, Moorhead 2005 — 2007
Mass Communication/Media Studies
Murray State College 2003 — 2005
Office Pros April 2015 - Present
APAC Customer Services February 2015 - April 2015
Express Professionals September 2014 - February 2015
Minus Forty Technologies June 2014 - September 2014
Copps Coliseum November 2012 - July 2013
IBI Group February 2013 - February 2013
TJX Canada/Winners Merchants International L.P. September 2009 - March 2012
Hudson's Bay Company September 2008 - September 2009
Priszm June 2006 - September 2008
Skills
AutoCAD, AutoCAD Civil 3D, CAD, Autodesk Software, ArcGIS, ArcMap, Zoning, Customer Service, Sales, Fundraising, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Project Planning, Retail, Research, Outlook, Time Management, Teamwork, Photoshop, Customer Satisfaction
Education
Mohawk College 2011 — 2013
Diploma, Urban Planning and GIS
University of Ottawa 2010 — 2011
Peace Studies and Conflict Resolution
FlipSwitch March 2015 - Present
FlipSwitch February 2015 - March 2015
Northcentral University August 2014 - January 2015
Primavera Online High School & The American Virtual Academy May 2014 - August 2014
Primavera Online High School & The American Virtual Academy June 2010 - August 2014
Second Nature Entrada December 2009 - June 2010
Choice National Loan Consulting October 2009 - June 2010
University of Phoenix June 2006 - June 2007
APAC Customer Services August 2005 - June 2006
Skills
Microsoft Office, Motivation, Integrity, Computer/Technical..., Project Planning, Staff Development, Self-Motivated, Analytical/Research..., Internal Communications, Community Relations, Innovative Thinking, Organizing, Customer Service, Time Management, Community Development, Flexibility/Adaptability..., Problem-Solving, Positive Attitude, Adult Education, Leadership Development, Career Counseling, E-Learning, Training, Employee Training, Strength Training, Fitness Training, Goal Setting, Distance Learning, Critical Thinking, Editing, Team Building, PowerPoint, Strategic Planning
Education
Mesa Community College 2010 — 2014
AA, General Studies
North Scott High School 2002 — 2006
High School Diploma, 3.32 GPA
Kansas City Pet Project May 2015 - Present
Western Extralite a Division of Border States September 2014 - May 2015
Diodes Inc November 2012 - September 2014
Diodes Inc August 2012 - October 2012
Logistics Health Incorporated July 2012 - August 2012
APAC Customer Services December 2010 - July 2012
Darden Restaurants January 2004 - June 2011
Zumiez October 2007 - September 2008
Skills
Customer Service, Problem Solving, Call Center, Cashiering, Computers, Logo Design, Graphic Design, Collating, Organization, Time Management, Multi Tasking, Microsoft Office, Adobe Creative Suite, Drawing, Painting, Baking, Training, Call Centers, Layout, Sales Management, Budgets, Microsoft Word, Account Management, Adobe Acrobat, Marketing, Microsoft Excel, PowerPoint, OS X, Product Development, Product Management, Product Marketing, Reliability, Social Media Marketing, Telephone Skills, Sales, Inventory Management, Facebook, Photoshop, HTML, Merchandising, Purchasing, Typography, Mac, Data Entry, Troubleshooting, Filing, Team Leadership, Team-oriented, Creative Solutions, Team Building
Education
UMKC 2013 — 2016
Business Administration and Management, Entrepreneurship, Junior
Minneapolis Community and Technical College 2005 — 2009
Associate of Arts and Sciences (AAS), Graphic Design and Visual Communications
Comcast November 2014 - January 2015
APAC Customer Services January 2014 - October 2014
FurstStaffing October 2013 - January 2014
Kohl's Department Stores April 2011 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Video Games, Fantasy Football
Education
Rock Valley College 2007 — 2009
Business Administration and Management, General
Miami Dade College 2006 — 2007
Business Administration and Management, General
Miami Carol City Senior High 2002 — 2006
High School Diploma
APAC Customer Services March 2014 - Present
APAC Customer Services May 2013 - Present
TGI Fridays August 2011 - January 2014
Skills
Customer Service, Sales, Organization Skills, Communication Skills, Social Networking, Teamwork, Customer Satisfaction, Training, Sales Operations, Team Leadership
Education
Minnesota State University, Moorhead 2007 — 2011
Bachelor of Science (BS), Psychology
Expert Global Solutions May 2014 - Present
APAC Customer Services February 2011 - May 2014
Advertising Marketing December 2004 - July 2010
Olive Garden Italian Restaurant February 1998 - May 2005
Skills
CRM, Leadership, Customer Service, Advertising, Account Management, Training, Marketing, Customer Satisfaction, Time Management, Recruiting, Budgets, Call Centers, Event Planning, Editing, Marketing Communications, Public Speaking, Research, Operating Budgets, Balancing Budgets, Financial Forecasting, Account Reconciliation, Client Relations, Client Liaison, Client Billing, IT Operations, Revenue Forecasting
Education
Minnesota State University, Moorhead 2000 — 2004
BS, English/Mass Communication
elite capture January 2014 - April 2014
APAC Customer Services October 2013 - January 2014
Macy's July 2013 - December 2013
McDonald's Corporation November 2012 - February 2013
YOLOS April 2012 - July 2012
Community TV Network February 2012 - April 2012
Community TV Network February 2011 - April 2011
Chicago Student Health Force June 2010 - August 2010
Skills
Film Production, Computers, Creative Writing, Retail, Food & Beverage, Cash Handling Experience, Cashiering, Cleaning, Food Preparation
Education
Minneapolis College of Art and Design 2012 — 2013
n/a, Film/Cinema/Video Studies
Academy of Scholastic Achievement 2010 — 2012
N/A, High School/Secondary Diplomas and Certificates
APAC Customer Services June 2014 - Present
Community Action Partnership of Riverside County October 2013 - January 2014
RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES / CUSTOMER CALL CENTER December 2011 - June 2013
Community Education Centers October 2011 - December 2011
Riverside County EDA / TAP August 2010 - June 2011
INTEGRITY Networking Solutions in Southern California January 2010 - August 2010
Security Services September 2008 - December 2009
RK Iron Works July 2007 - September 2008
THOR CALIFORNIA aka MVP RV 2005 - 2007
FRITO-LAY/QUAKER August 2004 - November 2005
Skills
Coaching, Seminar Speaker, Event Planning, Customer Service, Budgets, Trade Shows, Microsoft Excel, Public Speaking, Interviews, Email Marketing, Management, Recruiting, Access, Market Research, Entrepreneurship, Selling, Organizational..., Event Management, Marketing, Sales, Retail, Fundraising, Resume Writing, Training, Employee Relations, Advertising, Human Resources, Strategic Planning, Small Business, Social Networking, Microsoft Word, Marketing Strategy, Social Media, Sales Management, Community Outreach, Time Management, Career Development, Brochures, Sales Operations, Nonprofits, Negotiation, Social Media Marketing, Business Development, Outlook, Team Building, Workshop Facilitation, Career Counseling, Mentoring, Public Relations, Microsoft Office
Education
National University 2001 — 2003
MBA, Human Resources, Organizational Development
North Central University 1997 — 2001
BA Pastoral Studies, Biblical Studies, Theology, Philosophy, Business
Martin Luther 1985 — 1988
Diploma, Football Division Champion / Math
J. Chapple Design & Photography July 2013 - Present
A&P Master Images October 2012 - April 2014
ACS April 2009 - January 2011
APAC Customer Services November 2007 - November 2008
Freelance Creative April 2008 - July 2008
Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Photography, Logo Design, Illustration, PowerPoint, Typography, Microsoft Word
Education
Mohawk Valley Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Graphic Design
Clinton Central School 1995 — 1999
High School Diploma, Regents Diploma with Distinguished Community Service
Myriad Devices November 2013 - Present
APAC Customer Services October 2012 - November 2013
Implementation Specialists February 2012 - October 2012
Volt Information Sciences February 2011 - February 2012
Skills
Microsoft Office, JavaScript, HTML, Customer Service, Process Improvement, SaaS, Account Management, CRM, Salesforce.com, Operations Management, Training, Solution Selling, Microsoft Dynamics, Team Building, Marketing Strategy, Recruiting, Photoshop, Talent Acquisition, Social Media, Human Resources
Education
Minnesota State University, Moorhead
Razor Consulting Solutions January 2015 - Present
APAC October 2014 - January 2015
APAC Customer Services April 2012 - October 2014
APAC April 2011 - April 2012
SEI January 2006 - April 2011
St. Lawrence School August 2003 - June 2005
Skills
Solution Selling, Staff Development, CRM, Customer Satisfaction, Instructional Design, Coaching, Customer Service, Training, Account Management, Cloud Computing, Leadership, Sales Management
Education
Minnesota State University, Moorhead 1996 — 2000
Bachelor of Science (B.S.), Elementary Education and Teaching
LinkedIn November 2013 - Present
PayPal January 2007 - November 2013
PayPal August 2005 - January 2007
APAC Customer Services January 2005 - August 2005
Skills
Customer Service, Call Centers, Fraud, Payments, Fraud Detection, Risk Management, Anti Money Laundering, Credit Cards, Outsourcing, Training, E-payments, Time Management, Mentoring, Small Group..., Management, Customer Experience, Customer Satisfaction, Leadership, Team Leadership
Education
Metropolitan Community College 2012 — 2013
University of Nebraska at Kearney 2001 — 2004
Central High School
JAG Products - ClinicTracker May 2015 - Present
Sylvan James Associates December 2006 - Present
APAC Customer Services August 2013 - May 2015
Skills
Technical Support, Contact Centers, Customer Experience, Customer Satisfaction, Call Center Development, Troubleshooting, Computer Hardware, Windows XP, Windows 7, Help Desk Support, Telemarketing, Customer Support
Education
Mohawk Valley Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Computer Information Systems
Rome Free Academy 1983 — 1987
American Crystal Sugar Company November 2014 - Present
APAC Customer Services October 2012 - November 2014
Integreon January 2011 - October 2012
RDO Equipment Co. June 2006 - December 2010
AmeriPride Services February 2001 - June 2006
Skills
HRIS, Onboarding, Employee Relations, Recruiting, Human Resources, Employee Benefits, Benefits Administration, FMLA, Talent Acquisition, Employee Engagement, Applicant Tracking..., Organizational..., Sourcing, HR Policies, Customer Service, Taleo, Coaching, Screening Resumes, Temporary Staffing, Management, Interviews
Education
Rasmussen College-Minnesota 2009 — 2015
Business Management, Human Resources
Minnesota State Community and Technical College 2001 — 2005
Associate of Applied Science Degree, Human Resources
Appareo Systems March 2015 - Present
The Computer Place August 2013 - March 2015
APAC Customer Services 2011 - 2012
RTS - Restaurant Technology Services January 2010 - January 2011
Skills
Microsoft Office, Customer Service, Teamwork, English, A+ Certified, Microsoft Excel, Microsoft Word, PowerPoint, Computer Repair, Social Media, Public Speaking, Apple Certified..., OS X, Windows, Computer Hardware..., Troubleshooting, Windows 7, Windows 7 Migration, windows 8, Software Installation, Technical Support, Databases, Windows Server, Hardware, Active Directory, Computer Hardware, Networking, Windows XP, Management, System Administration, Operating Systems
Education
Minnesota State Community and Technical College 2015 — 2019
information technology, Information Technology
Time Warner Cable March 2013 - Present
Time Warner Cable August 2011 - March 2013
Time Warner Cable January 2004 - August 2011
Time Warner Cable February 2003 - January 2004
APAC Customer Services 2000 - 2003
APAC Customer Services 1998 - 2000
Skills
Call Centers, Workforce Management, Team Leadership, Microsoft Excel, Call Center Development, Forecasting, Customer Experience, Sales, Enterprise Software, Customer Service, Customer Satisfaction, Customer Retention, Avaya, Telecommunications, Contact Centers, Management
Education
Midlands Technical College 1995 — 1999
Associate of Arts (A.A.), Early Childhood Education and Teaching
Expert Global Solutions April 2015 - Present
NICE Systems September 2013 - April 2015
TPG TeleManagement, Inc. January 2010 - June 2013
TPG Telemanagement, Inc August 2008 - January 2010
APAC Customer Services, Inc March 2006 - March 2008
APAC Customer Services February 2002 - February 2006
APAC Customer Services December 1998 - February 2002
ITI Marketing Services, Inc. November 1996 - July 1998
Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC
Education
University of Nebraska at Omaha 1981 — 1989
Metropolitan Community College 1989 — 1992
The Equitable Life Insurance Company 1989 — 1990
Scrum Alliance, Inc. 2013 — 2016
Scrum Alliance
Project Management Institute 2013 — 2015
Project Management Professional (PMP)
Disciplined Agile Consortium 2013 — 2013
Yellow Belt Agile Certification
APAC Customer Services April 2013 - August 2014
APAC Customer Services November 2012 - April 2013
Guzzlers Bar & Grill May 2012 - August 2012
Heaton Tax Accounting January 2012 - April 2012
Toyota May 2011 - August 2011
Liberty Tax Service January 2011 - April 2011
Skills
Call Centers, Tax Preparation, Personal Income Tax..., Income Tax, Tax Law, Sales, Invoicing, Financial Statements, Tax Accounting, Access, Outlook, Microsoft Excel, Microsoft Office, Pivot Tables, Microsoft CRM, Internal Audit
Education
North Dakota State University 2013 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Minnesota State Community and Technical College 2010 — 2012
Associate of Arts (A.A.), Accounting
Self-employed March 2014 - Present
APAC June 2011 - Present
APAC Customer Services October 2013 - January 2014
Los Pinos Mexican Resturant February 2009 - December 2010
Skills
Human Resources, Recruiting, PeopleSoft, Call Centers, Hiring, Coaching, Team Building, Microsoft Excel, Microsoft Office
Education
Missouri Southern State University 2008 — 2014
Bachelor of Business Administration (BBA), Human Resources Management and Services
Carthage senior High School 2003 — 2007
computer repair, Computer Installation and Repair Technology/Technician
Planet Fitness May 2014 - Present
Landscape Artisans July 2012 - Present
APAC Customer Services January 2013 - April 2013
First Choice Landscape, LLC July 2011 - November 2011
Best Buy October 2010 - February 2011
Skills
Customer Service, Landscaping, Microsoft Office, Adobe, Social Media Marketing, Creative Problem Solving, Cellular Communications, Event Planning, Marketing Strategy, Building Customer..., Brand Awareness, Graphic Design, Social Networking
Education
Northeast Wisconsin Technical College 2014 — 2016
Associate's degree, Graphic Communications
Milwaukee Area Technical College 2011 — 2014
Associate's Degree, Business Marketing
Randstad December 2012 - October 2013
Clinton County R-3 School District March 2010 - June 2010
East Buchanan School District June 2004 - January 2010
APAC Customer Services September 2003 - April 2004
American Family Insurance November 2002 - July 2003
USA 800 June 2001 - June 2002
Lifetouch Publishing February 2001 - May 2001
IMKO Workforce Solutions June 2000 - January 2001
AmeriCredit Financial Services July 1998 - March 2000
Skills
Customer Service, Medical Terminology, Data Entry, Microsoft Office, Time Management
Education
Metropolitan Community College-Maple Woods 2012 — 2012
General
Missouri Western State University 1994 — 1995
Undeclared
Lee's Summit High School 1990 — 1993
High School Diploma, General, 2.5 GPA
Cornerstone Bank September 2014 - Present
Cornerstone Bank May 2012 - September 2014
Macy's November 2011 - April 2012
APAC Customer Services May 2010 - October 2011
Family Video November 2006 - May 2010
Skills
Retail, Merchandising, Visual Merchandising, Store Management, Retail Sales, Customer Service, Cashiering, Inventory Management, Inventory Control, Store Operations, Sales, Office Administration, Administrative..., Accounts Payable, Accounting, Accounts Receivable, Bookkeeping
Education
Mount Mercy College 2004 — 2007
Bachelor of Arts (BA), Business Administration and Management, General
Xavier Highschool 1999 — 2003
Itz In Photography August 2013 - Present
Anime Twin Cities, Inc. April 2013 - Present
Army National Guard January 2012 - Present
Minnesota Renaissance Festival August 2013 - Present
Master Transfer Co, Inc March 2013 - January 2014
APAC Customer Services November 2012 - July 2013
Skills
Photography, Event Photography, Portrait Photography, Portfolio Management, Customer Satisfaction, Customer Experience, Team Building, Military Training, Workforce Management, EMT, BPO, Emergency Services, Wilderness EMT, Call Centers, Contact Centers, Military Experience, Military Logistics, Military Operations, Management, Team Management, Event Planning, Customer Service
Education
Minneapolis Community and Technical College 2013 — 2015
Associate of Arts and Sciences (AAS), Photography, 3.8 GPA
Fort Sam Houston Academy of Health Sciences 2012 — 2012
Combat Medic, Combat Medical Studies (68W)
Pondras Homes & Hearth Realty November 2012 - March 2014
APAC Customer Services October 2010 - November 2012
Babies R Us November 2009 - November 2011
Tombstone Saloon January 2005 - June 2009
Skills
Real Estate, Sellers, First Time Home Buyers, Selling, Investment Properties, Relocation, Condos, Short Sales, Buyer Representation, Real Estate Transactions, New Home Sales, Residential Homes, Single Family Homes, Listings, Foreclosures
Education
Humboldt State University 2014 — 2016
Bachelor of Science (BS), Business Administration
Mohawk Valley Community College-Utica Branch 2010 — 2013
Associate of Science (AS), Accounting
APAC Customer Services November 2012 - Present
Utica NY April 2011 - June 2011
ACS, a Xerox Company July 1999 - April 2011
Utica NY September 1980 - June 1997
Herkimer Co ARC February 1980 - January 1990
Skills
data entry, MS office, database, Data Entry, Microsoft Office, Teaching, Databases, Quality Assurance, Microsoft Excel
Education
Mohawk Valley Community College 2012 — 2012
Fast Lane to Cybersecurity, Completed
MVCC 1997 — 1998
Teacher Assistant Certification
Herkimer High 1968 — 1972
Midwest Communications, Inc. October 2014 - Present
Casselton Football Coach August 2014 - Present
Army National Guard April 2006 - Present
APAC Customer Services May 2014 - October 2014
ComeHomeND October 2013 - April 2014
Multiband Corporation 2011 - 2012
Western Products - Fargo, North Dakota 2009 - 2011
Skills
Customer Service, Leadership, Team Building, Computers, Management, Sales, Hardwork, Training, Time Management, Networking, Troubleshooting, Business, Team Leadership, Logistics, Operations Management, Employee Training, Leadership Development, Integrity, Inventory Management, Customer Satisfaction, Process Scheduler, Customer Retention, Selling, Sales Operations, PowerPoint, Microsoft Office
Education
Minnesota State Community and Technical College 2010 — 2012
Associate's degree, Business, Sales, Marketing, and Management
Dehncke Planning July 2007 - Present
MNsure January 2014 - October 2014
APAC Customer Services July 2013 - January 2014
American Diabetes Alliance Group 2011 - June 2012
Funeral Directors Life Insurance Company May 2010 - April 2011
WellCare Health Plans August 2008 - May 2009
Arkansas Community Care (Arcadian) December 2006 - July 2007
Humana MarketPoint August 2004 - November 2006
Bradshaw Funeral Homes 2004 - 2005
Fortis Family 2000 - 2004
Skills
Medicare, Medicare Part D, Sales Management, Direct Sales, training, Sales Process, Training &..., Training Skills, Staff Training, Teacher Training, Medicaid, Health Plans, Managed Care, Healthcare, Insurance, Team Building, Strategic Planning, Mentoring, Compliance, Customer Service, Coaching, Leadership Development, Health, Medicare Supplements, New Business Development, Health Insurance, Policy, Marketing Strategy, Budgeting, Consultative Selling, Cross Selling, Selling, Value-based Selling, Sales Skills Training, Sales Trainings, Sales Presentations, Group Presentations, Customer Presentations, Presentation Coaching, CMS, Funerals, Casino, Training, Sales, Program Management, HMO, Direct Marketing, Start-ups, Budgets, Provider Relations
Education
Mankato State University 1992 — 1993
Bachelor of Science, Sociology
Minnesota State University, Mankato 1992 — 1993
BS, Sociology
Willmar Community College 1988 — 1991
AA; BS, Sociology
Willmar Community College 1988 — 1990
Assoc. of Arts, Business
Redwood Falls High School 1985 — 1988
Diploma, General
Morton Public School 1977 — 1985
Logistics Consulting Firm October 2013 - Present
Drivers Village-Burdick Mazda July 2013 - November 2013
APAC Customer Services January 2012 - June 2013
Custom WoodCraft August 2009 - August 2010
Skills
Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Sales, Training, Shipping, Operations Management, Marketing
Education
Penn Foster High School 2008 — 2010
High School/Secondary Diplomas and Certificates
Mohawk Valley Community College
APAC Customer Services January 2012 - Present
APAC Customer Services 2012 - Present
Skills
Call Centers, BPO, Workforce Management, Customer Experience, Customer Satisfaction, Outsourcing, Contact Centers, Inbound Marketing, Customer Service, Customer Retention, Call Center Development, Vendor Management, Telemarketing, Service Delivery, Process Improvement, Technical Support, CRM, Performance Management, Avaya, Operations Management, Coaching
Education
Westood College 2007 — 2009
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
New England Institute of Technology 2004 — 2006
Associate of Arts (A.A.), VIDEO RADIO PRODUCTIONS
Dunn & Bybee Tool, Inc May 2013 - Present
Volunteer Staffing April 2012 - March 2014
Green Bay Scuba, LLC April 2009 - December 2011
APAC Customer Services August 2009 - September 2011
Skills
Troubleshooting, Customer Support, RSLogix, AC/DC, Electrical..., Group Training, Pneumatics, Hydraulics, Electro-mechanical, PLC Ladder Logic, PLC Allen Bradley, Wiring Diagrams, HMI Programming, Computer Maintenance, Wiring, Computer Hardware, Automation, Microsoft Excel, Electricians, Control Systems Design, Phone Sales, Customer Engagement, Computer Hardware..., Technical Assistance, Panel Wiring, Rotating Equipment, Telephone Skills, Hardware Installation, Cabling, Kepware, VBScript, SQL
Education
Nashville State Community College 2012 — 2014
Associate's Degree, Electrical Engineering Technologies/Technicians, 3.671
Ashwaubenon High School 2000 — 2003
Expert Global Solutions December 2014 - Present
Siyandza Skills Development July 2006 - December 2014
eFour Professional Services March 2004 - July 2006
APAC Customer Services February 2001 - March 2004
Rain Bird January 2000 - February 2001
Austin Irrigation March 1997 - October 1999
Skills
Training & Development, Organizational..., BPO, Call Center, Leadership Development, E-learning, Start-ups, Workforce Management, Strategic Planning, Operations Management, Customer Relations, New Business Development, Performance Management, Customer Centricity, Change Management, Outsourcing, Marketing Strategy, Talent Management, Business Strategy, Program Management, Quality Management, Budgeting, People Management, Forecasting, Organizational..., Business Management, B2B, Microsoft Office, Budgets, Management, Customer Service, Coaching, Training, Strategy, Project Management, Call Centers, Leadership, Business Development, Team Building, Team Leadership, Human Resources, Analysis, Sales, Management Consulting, Integration, Team Management, Executive Management, Sales Management, Workshop Facilitation, Business Process...
Education
Montana State University-Bozeman 1994 — 1999
BA English Lit, Business Management
AEGON July 2009 - Present
AEGON Investment Management, LLC 2009 - Present
BVS Performance Systems December 2006 - July 2009
AEGON Asset Management November 2004 - December 2006
AEGON Asset Management April 2003 - November 2004
ET Software 1999 - 2002
APAC Customer Services 1997 - 1999
Skills
VB.NET, T-SQL, SQL Server, C#, Database Administration, SSIS, SSAS, Microsoft SQL Server, XML, Data Warehousing, .NET, ASP, Software Development, JavaScript, Integration
Education
University of Iowa - Henry B. Tippie College of Business 1995 — 1997
BBA, Marketing
University of Northern Iowa 1992 — 1994
Mount Mercy University 1990 — 1992
Business Administration
APAC Customer Services January 2010 - Present
Applied Systems, Inc. April 2007 - September 2008
Applied Systems January 1997 - April 2007
Applied Systems September 1991 - January 1997
Liberty Systems January 1989 - September 1991
Skills
SaaS, Process Improvement, Call Center, Outsourcing, Vendor Management, Project Management, CRM, Leadership, Customer Experience, Business Analysis, Call Centers, Management, Customer Service, Strategic Planning, Team Building, Sales, Operations Management, Strategy, Integration, Change Management, Selling, Networking, Human Resources
Education
Miami University 1978 — 1983
BS, Business - Finance
AIG June 2015 - Present
Alere Analytics a division of Alere, Inc. December 2010 - June 2015
APAC Customer Services October 2008 - November 2010
Magna Infotech April 2008 - September 2008
Hewlett Packard Company 2003 - 2008
Education
Bapatla Engineering College
B.Tech, Computer Science
National Institute of Technology Warangal
M.Tech, Computer Science
EXPRESS TAXI 2013 - Present
APAC Customer Services July 2012 - February 2014
Choice Hotels International April 2010 - June 2012
Skills
Bilingual, Customer Service, Customer Satisfaction, Customer Retention, Customer Engagement, Leadership, Team Leadership, Teamwork, Business Intelligence, Payment Systems, Sales, Well-organized, Work well without..., Trusted Business Partner, Management, Supervisory Skills, Coaching, Training
Education
Mohawk Valley Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Pre-Medicine/Pre-Medical Studies
B&M Precision October 2014 - Present
B&M Precision June 2014 - Present
B&M Precision October 2012 - Present
APAC Customer Services May 2012 - October 2012
Bausch + Lomb February 2008 - February 2009
CooperVision June 2000 - January 2007
Skills
American Sign Language, Manufacturing, Quality Assurance, Tattoo, Art, Computers, ISO, Six Sigma, Medical Devices, Quality Control
Education
Monroe Community College 2004 — 2006
Associate in Science, American Sign Language (ASL), Psychology
Churchville-Chili High School 1995 — 1999
Regents High School Diploma, Language, Art
Z Wireless-Verizon Premium Wireless Retailer June 2010 - Present
APAC Customer Services March 2010 - June 2010
Merri's Munchkins Too January 2009 - April 2010
Skills
Office Administration, Microsoft Excel, iQmetrix, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Data Entry, Administrative..., Outlook, Inventory Management, Customer Satisfaction, Time Management, Process Scheduler, Teamwork, System Administration, Accounts Payable
Education
O'Gorman High School 2000 — 2004
Minnesota State College-Southeast Technical
ORS Nasco September 2013 - Present
TCIM Services March 2010 - Present
Salesgenie.com June 2006 - October 2009
SalesLeadsUSA.info / infoUSA May 2003 - June 2006
APAC Customer Services June 2001 - April 2003
APAC Customer Services July 1998 - June 2001
ITI Marketing Services April 1997 - July 1998
APAC Customer Services 1994 - 1996
Teleconnect 1986 - 1989
Skills
Call Center, Account Management, CRM, Team Building, Customer Retention, Lead Generation, Call Centers, BPO, Change Management, Customer Satisfaction, Customer Service, Executive Management, Inbound Marketing, Leadership, Management, Operations Management, P, Process Improvement, Sales, Sales Management, Selling, Strategic Planning, Telecommunications, Time Management, Training, Vendor Management
Education
Morningside College 1983 — 1985
Criminal Justice and Spanish
Consulting May 2015 - Present
QuisLex, Inc. March 2011 - April 2015
Default Servicing Technologies, LLC May 2009 - February 2011
Summit Valuations May 2009 - February 2011
American Marketing & Publishing, LLC November 2007 - January 2009
Socrates Media, LLC October 2000 - September 2007
APAC Customer Services October 2000 - July 2001
Various Venture Capital Groups January 1997 - October 2000
Netgov.com 1999 - 2000
Strategic Media Research 1997 - 1999
Skills
Business Development, Start-ups, Mergers, European Union, International Business..., SaaS, Strategy, Capital Structure, Marketing, Sales Management, Entrepreneurship, Mergers & Acquisitions, Management, Due Diligence, Negotiation, Analytics, Executive Management, Outsourcing, Leadership, Contract Negotiation, Analysis, Recruiting, Product Development, Finance, Sales, P&L Management, Consulting, CRM, Forecasting, Strategic Partnerships, Venture Capital, Business Strategy, Sales Operations, New Business Development, Strategic Planning, Competitive Analysis, Financial Services, International Business, Market Research, Business Planning, Lead Generation, E-commerce, Cross-functional Team..., Product Management, Investments, Enterprise Software, Vendor Management, Business Analysis, Thought Leadership, Management Consulting
Education
The University of Chicago Booth School of Business 1975 — 1977
MBA, Finance, Accounting, Operations Research
Michigan State University 1971 — 1975
BA, Economics
Saline Area HS 1967 — 1971
Metro News Teleservices August 2013 - Present
DialAmerica May 2006 - December 2011
APAC Customer Services 1900 - 1900
ITI Marketing 1900 - 1900
Cai Teleservices (Results Teleservices) 1900 - 1900
Synergy Solutions 1900 - 1900
Discovertel Communications 1900 - 1900
Skills
Call Centers, Project Management, Business Development, Telecommunications, Customer Service, Microsoft Office, Team Leadership, Wireless, Sales Management, VoIP, Product Management, Strategic Planning, Account Management, New Business Development, Management, E-commerce, E-commerce Consulting, B2B
Education
Metropolitan Community College 2011 — 2014
e-commerce, Internet Marketing
Clearly Lively August 2013 - Present
Cleopatra Isis E. February 2013 - Present
Cleopatra Isis E. June 2005 - Present
Mohawk Valley Community College MVCC May 2006 - September 2006
APAC Customer Services January 1999 - May 2001
Skills
Life Coaching, Lifestyle Coaching, Personal Development, Psychology, Self-esteem, Stress, Training, Counseling Psychology, Stress Management, Mindfulness, Psychotherapy, Meditation, Life Transitions, Energy Healing, Healing, Relaxation, Holistic Health, Mental Health, Conflict Resolution, Wellbeing, Mindfulness Meditation, NLP, Guided Imagery, Wellness, Hypnosis, Phobias, Family Therapy, Spiritual Counselor, Relationship Coach, Google Groups, Proactive self-starter, Anger Management, Compassion, Art Therapy, Development Coaching, Astrology, Dating Coach, Client Development, Client Relations Skills, Long-term Customer..., Resiliency, Link Exchange, Numerology, Goal Setting, Creative Writing, Coaching, Blogging, Google Analytics, Emotional Intelligence
Education
Suny IT 2008 — 2009
Psychology
Mohawk Valley Community College
A.A.S Psychology, Psychology
BAE Systems IT July 2008 - Present
APAC Customer Services November 1998 - July 2008
Skills
Employee Relations, Human Resources, PeopleSoft, Training, Onboarding, Performance Management, Recruiting, Employee Engagement, Benefits Administration, HRIS, Workforce Planning, Talent Acquisition, Interviews, HR Policies, Applicant Tracking...
Education
Mohawk Valley Community College 2009 — 2010
Website Design & Management
Utica School of Commerce
Mesa Community College August 2012 - Present
Arby's Restaurant Group, Inc. October 2010 - January 2012
APAC Customer Services August 2009 - February 2010
Consumer Advocacy Project inc January 2007 - January 2009
Macy's July 2004 - November 2006
McDonald's Corporation July 2001 - June 2003
Fry's Food and Drug November 1997 - July 2000
Skills
Interviews, Management, PowerPoint, Research, Public Speaking, Microsoft Office, Community Outreach, Microsoft Word, Event Planning, Student Affairs, Microsoft Excel, Data Entry, Social Media, Teamwork, Editing, Access, Time Management, Facebook, Customer Service, Social Networking, Testing, Critical Thinking, Photoshop, Leadership, Student Leadership, Creative Writing, Volunteer Management, Cpr Certified, Administrative..., Microsoft Publisher, Public Relations, Filing, Event Management
Education
Mesa Community College 2012 — 2015
Sluggers Neighborhood Grill & Bar February 2015 - Present
Buckhorn Springs Tennis & Swim Club August 2013 - Present
M.M. Notary Services May 2014 - Present
Hope Crystal/Elite Crystal February 2014 - Present
APAC Customer Services January 2011 - July 2013
Environmental Compliance Services, Inc June 2007 - August 2010
Progressive Insurance March 2004 - May 2007
Skills
Certified Notary..., Customer Service, Time Management, Organization, Data Entry, Accounting, Phone Etiquette, Customer Retention, Team Building, Insurance, Coaching, Telephone Skills, Teamwork, Bookkeeping, Invoicing, Management, Accounts Receivable, Microsoft Word, Outlook, Customer Satisfaction, Payroll, Strategy, Employee Benefits, Microsoft Excel, Human Resources, Process Improvement, Training, Marketing, Microsoft Office
Education
Mohawk College 1989 — 1991
Accounting
Randstad March 2012 - June 2012
Wells Fargo November 2010 - July 2011
Best Buy November 1999 - January 2010
Blue Cross and Blue Shields June 2006 - August 2009
Kelly Services August 2005 - May 2006
APAC Customer Services April 1997 - January 2001
Skills
Fax, Copying, Email, Customer Service, Data Entry, Medical Terminology, ICD-9, ICD-10, Cpr Certified, First Aid, EKG, Medical Assisting, Front-end, Cashiering, Appointment Scheduling, Triage, Telephone Triage
Education
Virginia College 2010 — 2011
Certificate, Registered Medical Assistant, 3.6
Midlands Technical College 2007 — 2009
Certificate, Medical Office Administration Assistant, 3.4
Aqua Vita Farms, LLC December 2011 - Present
SUNY College of Environmental Science and Forestry August 2010 - May 2011
SUNY Institute of Technology Library January 2007 - May 2009
APAC Customer Services August 1999 - June 2001
Deb Shops, Inc January 1999 - August 1999
Allied American Abstract Corp July 1995 - September 1998
Skills
GIS, SPSS, Sustainable Development, Sustainability, Research, Analysis
Education
Syracuse University - Martin J. Whitman School of Management 2010 — 2011
CASSE, Certificate of Advanced Study in Sustainable Enterprise
SUNY College of Environmental Science & Forestry 2009 — 2011
Master of Professional Studies, Environmental Studies
SUNY Institute of Technology 2009 — 2009
Applied Sociology
SUNY Institute of Technology at Utica/Rome 2006 — 2008
Bachelor of Arts, Sociology
Mohawk Valley Community College 2005 — 2006
Associate Degree, Applied Science, Criminal Justice
Nature Publishing Group August 2013 - Present
New Hope Media February 2013 - August 2013
APAC Customer Services July 2012 - December 2012
APAC Customer Services December 2010 - July 2012
UND Alumni Association June 2010 - August 2010
The Edgeley Mail June 2009 - June 2010
International Student Services (Texas A&M University) February 2008 - May 2009
becker&mayer! June 2008 - August 2008
Northwest Asian Weekly June 2008 - August 2008
Skills
Blogging, Editing, Public Speaking, Marketing, Time Management, Photography, Microsoft Office, Publishing
Education
NYU 2013 — 2014
Master of Science (M.S.), Publishing
Texas A&M University 2005 — 2009
B.A., English
Department of the Interior February 2013 - Present
Department of the Interior September 2014 - January 2015
Department of the Interior January 2013 - April 2013
Department of the Interior July 2012 - February 2013
USDA-NRCS April 2012 - July 2012
YMCA of the Greater Twin Cities February 2012 - April 2012
APAC Customer Services July 2011 - December 2011
APAC Customer Services December 2010 - July 2011
University of Missouri August 2009 - October 2010
United States Army Reserve January 1999 - March 2010
Skills
Customer Experience, Critical Thinking, Strategic Thinking, Team Leadership, Organizational Structure, Statistical Modeling, Federal Government, Federal Regulations, Microsoft Office, Financial Analysis, Project Management, Public Budgeting, Government, Customer Service, SharePoint, Regulations, Time Management, Management, Microsoft Excel, Leadership, Analysis, Program Management, Policy, Public Speaking, Budgets, Nonprofits, Research
Education
University of Missouri-Columbia 2009 — 2010
Graduate, Military & Cultural Sociology
Minnesota State University, Moorhead 2001 — 2006
B.A., Sociology & American Studies
IMS Branded Solutions, LLC 1996 - Present
APAC Customer Services 1990 - 1996
Skills
New Business Development, Marketing Strategy, Account Management, Marketing, Sales Management
Education
Mount Mercy University
Marketing
Washington High School 1982 — 1985
APAC Customer Services November 2013 - August 2014
Activision June 2013 - September 2013
BP Gas Station October 2009 - June 2013
Questar LLC March 2013 - May 2013
Mall of America October 2006 - February 2008
Skills
Microsoft Word, Photoshop, Illustrator, Flash, PowerPoint, Problem Solving, Web Design, Typography
Education
Minnesota School of Business 2006 — 2012
Bachelor's degree, Game and Interactive Media Design
Target September 2015 - Present
Randstad September 2014 - September 2015
Aerotek March 2014 - September 2014
APAC Customer Services October 2012 - December 2012
Cadre Services Wisconsin September 2011 - March 2012
Army National Guard July 2005 - January 2012
TCF Bank July 2010 - July 2011
Wisconsin Union September 2007 - December 2008
Skills
Outlook, Microsoft Word, Microsoft Excel, PowerPoint, InDesign, Photoshop, Illustrator, Administrative..., Customer Service, Data Entry, Public Speaking, Sales, Teamwork, Training, Time Management, Microsoft Office, Research, Communication, Access, Editing, Leadership
Education
University of Wisconsin-Green Bay 2011 — 2014
Bachelor's Degree, Business Administration, Marketing emphasis
Minneapolis Business College 2010 — 2011
Diploma, Administrative Assistant
LinkedIn July 2014 - Present
Aerotek November 2013 - July 2014
Yahoo! October 2010 - October 2013
Mutual of Omaha February 2010 - October 2010
Cox Communications March 2004 - November 2009
APAC Customer Services January 2002 - February 2004
PayPal May 2000 - December 2001
APAC Customer Services September 1996 - May 2000
Skills
Customer Service, Management, Call Centers, Troubleshooting, Training, Employee Training, Customer Experience, Technical Support, Sales, Customer Satisfaction, Microsoft Office, Access, Leadership, Program Management, Quality Assurance, Analytics, Windows 7, Team Management, Mobile Devices, Internet Troubleshooting, Remote Troubleshooting, Training Delivery, Technical Training, Online Advertising, Hands-on Training, Web Analytics, Salesforce.com, Cloud Computing, Instructor-led Training, Motivation, Creative Arts, Artistic Eye, Soft Skills, Escalation Resolution
Education
Metropolitan Community College 2013 — 2015
Associates Degree, Business Management, Freshman
Gibbon Public High School 1992 — 1996
High School, Regular/General High School/Secondary Diploma Program
APAC Customer Services June 2013 - Present
Beyond Fantasy Magazine November 2010 - Present
Skills
Comics, Painting, Illustration, Comic Art, Watercolor, Acrylic, Illustrator, Photoshop, Digital Art, Digital Illustration, Graphic Design, InDesign, Writing, Magazines, Editorial Illustration, Book Design, Logo Design, Cartoons, Books
Education
Minneapolis College of Art and Design 2008 — 2012
Support.com June 2014 - Present
Sears Holdings Corporation October 2012 - June 2014
Sears Holdings Corporation August 2010 - September 2012
APAC Customer Services April 2007 - August 2010
Skills
Training, Customer Satisfaction, Management, Customer Service, Leadership, Recruiting, Performance Management, Team Leadership, Call Centers, Coaching, Interviews, Operations Management, CRM, Sales, Human Resources, Social Media, Program Management, Customer Experience, Customer Retention, Account Management, Vendor Management, Analysis, Leadership Development, Strategy, Customer Support, Quality Assurance, Marketing, Budgets, Project Planning, Employee Training, Process Improvement, Social Media Marketing, Employee Relations, Google Analytics, Business Analysis, Public Relations, Retail, Time Management, Cross-functional Team..., Community Engagement, Community Management, Content Management, Customer Service..., Team Building, Advertising, Team Management, Onboarding, Employee Recognition
Education
Mount Mercy College
.... September 2015 - Present
Bio-Brain May 2015 - September 2015
APAC Customer Services July 2014 - May 2015
APAC Customer Services February 2013 - July 2014
Girl Scouts of Montana and Wyoming June 2010 - August 2010
Skills
Research, Public Speaking, Microsoft Office, Teaching, Higher Education, Social Media, Editing, Data Analysis, Management, Recruiting, Team Leadership, Customer Satisfaction, Employee Training, Customer Service, Time Management, Leadership, Event Planning, Microsoft Word, Call Centers, Customer Relations, Performance Management, Troubleshooting, Training, Microsoft Excel, Human Resources, Employee Relations, Interviews, Team Building, PowerPoint
Education
New College of Florida 2008 — 2013
Bachelor’s Degree, Social Sciences
Eastside High School 2004 — 2008
International Baccalaureate Diploma
APAC Customer Services April 2015 - Present
License Dashboard July 2013 - June 2014
APAC Customer Services September 2012 - June 2013
APAC Customer Services September 2011 - September 2012
Verizon Wireless September 2008 - September 2011
Skills
Solution Selling, Account Management, Direct Sales, Sales, Sales Process, Customer Satisfaction, Cold Calling, Salesforce.com, Sales Operations, Sales Management, Lead Generation, Sales Presentations, Call Centers, B2B, Team Leadership, Customer Retention, CRM, Management, Enterprise Software, SaaS, Leadership, Business Development, Networking, Partner Management, Cloud Computing
Education
Minnesota State Community and Technical College 2004 — 2008
Sales Marketing & Management, Fashion Marketing & Management
ITT Technical Institute August 2006 - November 2011
Self-employed 1972 - 2006
APAC Customer Services 1996 - 2003
Entergy September 1984 - April 1996
Skills
ITIL, Information Technology, SDLC, Requirements Analysis, Business Analysis, SQL, Technical Support, Troubleshooting, Teaching, Consulting, Management, Databases, Leadership, Vendor Management, Windows 7, Training, CRM, Operations Management, Team Building, Program Management, Process Improvement, Business Process..., Team Leadership, Project Management, Customer Service, Software Documentation, Security, IT Management, Networking
Education
New Mexico State University 1971 — 1979
Master of Business Administration (MBA), Business Administration and Management, General, 3.5
New Mexico State University 1971 — 1979
Master of Business Administration (MBA), Business Administration and Management, General, 3.5
Runza National February 2014 - Present
APAC Customer Services November 2013 - January 2014
Golden Corral Corporation June 2013 - November 2013
Kelly Services January 2013 - September 2013
jcpenney April 2013 - April 2013
Pier 1 Imports September 2012 - December 2012
West Corporation February 2012 - June 2012
Firehouse Subs October 2011 - March 2012
Casey's General Stores October 2010 - August 2011
Dollar General August 2010 - October 2010
Skills
Creative Writing, Typing, Fast Food, Telecommunications, Telephone Skills, Telephone Reception, Clerical Skills, Customer Service, Retail Sales, Sales, Salesforce.com, Cooking, Short Films, Visual Merchandising, Childcare, Cash Register, Cash Handling Experience, Data Entry
Education
Missouri Western State University 2009 — 2010
Bachelor's degree, Art and Education
Retired 24 January 2015 January 2015 - Present
Internal Revenue Service February 2002 - January 2015
APAC Customer Services October 1996 - November 2000
Time Warner Cable February 1992 - October 1996
Prudential Financial November 1988 - February 1992
Collins Video Ventures October 1984 - October 1988
US Army July 1970 - October 1984
Skills
Army, DoD, Government Contracting, Training, Security Clearance, Customer Service, Program Management, Military, Enforcement &..., Strategic Planning
Education
St. Mary's University 1978 — 1980
Master of Business Administration (MBA), Business Administration and Management, General
Midwestern State University 1966 — 1970
Bachelor of Arts (B.A.), Political Science-Pre Law
Microsoft August 2015 - Present
Expert Global Solutions November 2012 - Present
APAC Customer Services September 2011 - November 2012
APAC Customer Services September 2010 - December 2011
US Bank 1998 - 2008
Skills
Cloud Computing, Microsoft SQL Server, WordPress, Visual Studio, SharePoint, CRM, Microsoft Office, Business Analysis, SQL, Web Design, Databases, Web Development, CSS, Microsoft Technologies, XML, HTML, Office 365, SharePoint Online, Lync Online, Exchange Online, Business Intelligence, Software Development, Web Applications, Web Services, Microsoft CRM, Windows Server, Microsoft Exchange, SaaS, Integration, .NET, IIS, Virtualization, Enterprise Software, Software Project..., IT Management, Agile Methodologies, Database Design, Visio, Disaster Recovery, Agile Project Management, Architectures, SDLC, Requirements Analysis, Vendor Management, IT Strategy, Enterprise Architecture, Data Center, Partner Management, Solution Selling, Account Management
Education
MN State Community and Technical College
Minnesota State University, Moorhead
Lincoln Property Company March 2015 - Present
BiqIq November 2014 - Present
Camelback Toyota August 2014 - December 2014
DIRECTV April 2014 - July 2014
Revana May 2014 - June 2014
APAC Customer Services November 2013 - April 2014
Islands Restaurants April 2013 - August 2013
Sprouts Farmers Market May 2012 - November 2012
Target October 2011 - January 2012
La Costa Glen December 2009 - June 2010
Skills
Restaurants, Restaurant Management, Bartending, ServSafe, Food & Beverage, Hospitality, Cooking, Food, Catering, Serve Safe Certified, Menu Development, New Restaurant Openings, Time Management, Customer Service, Public Speaking, Writing, Self-Management, Networking, Social Networking, Critical Thinking, Decision-Making, Math, Online Research, Relaxation Therapy, Basic Accounting, Customer Satisfaction, Sales, Access, Microsoft Excel, Telephone Skills, Phone Etiquette, Cashiering, Data Entry, POS, Visual Merchandising, Cash Handling Experience, Cash Register, Customer Experience, Teamwork, Retail Sales, Clerical Skills, Food Service, Call Centers, Customer Service..., Team-oriented, Close Attention to..., Organization, Inbound Marketing, Self-driven, Patience
Education
MiraCosta College 2009 — 2011
Not completed., Selling Skills and Sales Operations
San Dieguito Academy 2005 — 2009
Diploma, General Studies
Educational Testing Service (ETS) February 2015 - Present
City of Burnsville November 2014 - November 2014
Lakeville North High School April 2014 - June 2014
APAC Customer Services November 2010 - April 2014
Public Storage August 2007 - May 2010
Simon Property Group June 2005 - March 2006
Best Buy December 2004 - January 2005
Skills
Customer Experience, Customer Satisfaction, Customer Service, Security, Technical Support, Vendor Management, Contact Centers, Troubleshooting, Call Centers, Office Administration, Data Entry, Leadership, Outlook, Sales, Teamwork, Training, PowerPoint, Coaching, Microsoft Word, Telephone Skills, Microsoft Office
Education
Rasmussen College 2010 — 2014
Bachelor's degree, Criminal Justice
Minnesota School of Business 2006 — 2009
Associate's degree, Criminal Justice
Normandale Community College 2003 — 2006
Associate of Science (A.S.), Psychology
CorVel Corporation January 2015 - April 2015
Esurance March 2014 - December 2014
Verizon Wireless March 2013 - February 2014
APAC Customer Services November 2012 - March 2013
QBE First February 2011 - July 2012
SCF Arizona October 2005 - May 2010
Skills
Property & Casualty..., Call Centers, Customer Service, Insurance, Microsoft Office, Underwriting, Sales, Strategic Planning, Training, Workers Compensation, AS400 system, Mac OS X Server, Insurance Claims, ILOG, ACSS
Education
Keller Graduate School of Management of Devry University 2008 — 2011
Masters of Business Administration, MBA
Michigan State University
Bachelor of Arts (B.A.), Communications
EGS - Expert Global Solutions August 2015 - Present
Expert Global Solutions December 2014 - Present
APAC Customer Services June 2012 - December 2014
APAC Customer Services March 2010 - June 2012
APAC Customer Services August 2006 - July 2008
Skills
Account Management, CRM, Sales, New Business Development, Lead Generation, SaaS, Leadership, Business Analysis, Team Leadership, Business Intelligence, Cloud Computing, Solution Selling, Customer Service, Partner Management, Sales Management
Education
Minnesota State University, Moorhead 2003 — 2013
Finance
APAC Customer Services May 2014 - Present
Ala Carte Entertainment July 2014 - November 2014
DLS Internet Services January 2011 - November 2011
Skills
Troubleshooting, Sales, Account Management, Customer Service
Education
McHenry County College
Dell September 2013 - Present
APAC Customer Services August 2010 - Present
Public Sector Partners, Inc March 2003 - February 2007
RE/MAX January 2002 - March 2003
Eastern Connecticut State University April 1999 - January 2002
Skills
Professional Phone..., Management Style, Hands-on Problem Solver, Experienced Supervisor..., Organization &..., Microsoft Word, PowerPoint, Access, Outlook, Motivation, Delegation, Accounting, Quality Control, Customer Service, Compassion, Secretarial Skills, Executive Level...
Education
Mount Wachusett Community College 2009 — 2013
In process, Business/Accounting
Russ Hicks Real Estate School 2001 — 2001
None, Real Estate Law and Sales
APAC Customer Services August 2013 - December 2013
Amerilife and Health Services of Clearwater January 2013 - August 2013
UPS November 2004 - December 2011
Skills
Business Planning, Business Strategy, Training, Team Building, Leadership Development, Strategic Planning, Leadership, Coaching, Customer Service, Sales, Social Networking, Sales Operations, Event Planning, Public Speaking, Business Development, Marketing, Account Management, Marketing Strategy, Recruiting, Management, Event Management, Customer Satisfaction, Team Leadership, Fundraising, New Business Development, Human Resources, Public Relations, Social Media Marketing
Education
Murray State University 1980 — 1983
Bachelor of Applied Science (BASc), Mass Communication/Media Studies
Murray State University 1980 — 1983
Communication and Media Studies
Avionte Staffing Software April 2015 - Present
Randstad USA July 2014 - April 2015
Wells Fargo December 2013 - July 2014
APAC Customer Services August 2013 - November 2013
AppleOne September 2012 - June 2013
AllTemp Employment April 2008 - September 2012
Skills
Recruiting, Interviews, Sourcing, Resume Writing, Staffing Services, Time Management, Business Networking, Sales, Human Resources, Onboarding, Internet Recruiting, Screening Resumes, Reference Checking, Cold Calling, B2B, Leadership, Applicant Tracking..., PeopleSoft, Talent Acquisition, Training, Taleo, Job Fairs
Education
Minnesota School of Business-Rochester 2007 — 2010
Business Administration, Management and Operations
Rockwell Collins January 2015 - Present
Rockwell Collins March 2012 - January 2015
lia sophia Jewelry September 2011 - October 2013
St Matthew Catholic School Parent Association August 2011 - August 2013
Rockwell Collins December 2009 - March 2012
APAC Customer Services October 2008 - December 2009
APAC Customer Services April 2007 - October 2008
MobileDemand November 2006 - April 2007
Rockwell Collins June 2006 - November 2006
Rockwell Collins May 2005 - June 2006
Skills
Leadership, Benefits Administration, Call Center, Process Improvement, Management, Customer Satisfaction, Enterprise Software, Project Management, Cross-functional Team..., Strategic Planning
Education
Mount Mercy University 2005 — 2008
Bachelor of Science, Business Administration/Management
Expert Global Solutions April 2015 - Present
En Pointe March 2014 - March 2015
APAC Customer Services May 2010 - March 2014
SEI LLC August 2006 - May 2010
SEI LLC October 2004 - August 2006
Skills
Performance Management, Lead Generation, Microsoft CRM, CRM, Call Center, Account Management, SharePoint, Business Intelligence, Sales, Customer Service, Customer Satisfaction, Project Management, Marketing, Sales Management, Strategic Planning, Cloud Computing, Enterprise Software, Selling, Solution Selling, Team Leadership, Business Development, Call Centers, Creative Problem Solving, Dependable Team Player, Salesforce.com, Software Asset...
Education
Minnesota State University, Moorhead 1999 — 2002
BS, Mass Communications
Archway Marketing Services September 2015 - Present
VMC July 2015 - August 2015
VMC December 2014 - June 2015
InterceptEFT April 2012 - October 2014
APAC Customer Services December 2009 - April 2012
PepsiCo March 2009 - December 2009
Volt July 2008 - March 2009
Skills
Dynamics AX, SQL, Windows, Microsoft Office, ACH, Risk Analyst, ACH Returns, Enterprise Software, Integration, CRM, Sales, Software Project..., Accounts Receivable
Education
Minnesota State University, Moorhead 2003 — 2008
Bachelor's Degree, Business Administration and Management, General, 3.0
APAC Customer Services May 2011 - Present
Vector Marketing May 2010 - Present
United States Army Reserves January 2009 - Present
Albertsons August 2010 - December 2010
Mc Donalds June 2010 - August 2010
Safeway November 2007 - July 2008
Mc Donalds January 2007 - November 2007
Education
New Mexico State University 2008 — 2014
Bachelors of Science, Law in Criminal Justice
Tanque Verde High School 2007 — 2008
Diploma, Completed
Sabino High School 2006 — 2006
Diploma, Progress
Los Alamos High School 2004 — 2006
Diploma, Progress
The Novo Group March 2015 - Present
Professional Consultants Group (PCG) August 2013 - March 2015
The Jacobson Group March 2005 - June 2013
SHPS January 2003 - February 2005
APAC Customer Services March 2000 - January 2003
Hyperion Solutions 1999 - 2000
Parametric Technology Corporation March 1998 - March 1999
Tyco Healthcare March 1988 - March 1998
Xerox January 1986 - November 1988
Skills
Leadership, Medicare, Employee Benefits, Management, Sales Management, Business Development, New Business Development, Managed Care, Marketing, Sales, Healthcare, Employee Relations, Executive Management
Education
Miami University 1981 — 1985
Liberal Arts, Political Science, Business
Maine East High School
Maine East High School
Intelligent InSites September 2015 - Present
APAC Customer Services 2014 - September 2015
American Diabetes Association April 2013 - September 2013
Skills
Relationship Management, Customer Services, Leadership, Customer Satisfaction, Event Planning, Event Management, Organization Skills, Customer Service, Team Leadership, New Business Development, Microsoft Word, Microsoft Office, Management, Account Management, Training, Sales, Cloud Computing, Time Management, Solution Selling, Social Networking, Microsoft Excel, CRM
Education
Minnesota State University, Moorhead 2008 — 2013
Communications Studies
Expedia, Inc. June 2014 - Present
Hotels.com October 2010 - June 2014
Hotels.com January 2007 - October 2010
McLeodUSA March 2001 - May 2006
APAC Customer Services October 1999 - January 2001
Skills
Call Centers, Process Improvement, Management, Training, Call Center, Customer Satisfaction, Customer Service, Customer Experience, Analytics, Troubleshooting, Sales, Team Leadership, Six Sigma, Management Consulting, Succession Planning, Telemarketing, Coaching, Strategy, Program Management, Leadership Development, Auditing, Service Quality, Start-ups, Online Travel, Operational Strategy, Change Management, CRM, Team Management, Cross-functional Team..., Leadership, Business Process, Strategic Planning, Vendor Partnerships, Contact Centers, Customer Retention, Operations Management, Outsourcing, Vendor Management, E-commerce, Account Management, Project Management
Education
Missouri State University 2006 — 2009
Bachelors, Accounting
Keokuk High School 1995 — 1999
Diploma
Humana August 2014 - Present
Humana October 2013 - August 2014
Humana May 2012 - September 2013
APAC Customer Services September 2008 - April 2012
Skills
Insurance Claims, Managed Care, Escalation Management, Claim, Health Insurance, Workers Compensation, Employee Benefits, Medicare, Call Center, HIPAA, Property & Casualty..., Healthcare, Benefits Administration, Underwriting, Medical Billing, Process Improvement, Medical Coding, Data Entry, Life Insurance, Risk Management, Access, Financial Services, Customer Service
Education
Milwaukee School of Engineering
National-Louis University January 2005 - Present
APAC Customer Services 2001 - 2005
Pace Suburban Bus 1998 - 2001
Recka & Joannes 1996 - 1997
US Forest Service 1991 - 1995
Skills
Employee Relations, Organizational..., Talent Management, Performance Management, Talent Acquisition, Organizational..., Strategic Planning, Policy Writing, Executive Recruitment, Leadership Development, Employment Law, Process Improvement, Workforce Planning, Onboarding, Program Management, Fundraising, Recruiting, Training Delivery, Leadership, Coaching, Training, Workshop Facilitation, HRIS, Instructional Design, Management, Career Development, Strategy, Human Resources, Performance Appraisal
Education
Northern Michigan University 1994 — 1995
BS
Michigan Technological University 1990 — 1994
APAC Customer Services February 2013 - April 2014
Tippys January 2012 - February 2013
Milwaukee Area Technical College October 2011 - April 2012
Airport connection April 2011 - December 2011
EthoStream August 2011 - October 2011
Milwaukee Area Technical College 2010 - 2011
Skills
Security+, Computer Hardware, Network Security, Cisco, Field Recording, Digital Recording, Computer Maintenance, Computer Security, Computer Repair, Computer Forensics, Network Administration, Network Engineering, Wireless Networking, IP Networking, Network Operations, Information Gathering, Information Security..., IT Operations, PC maintenance, VMware Workstation, Microsoft Operating..., Computer Science, Cisco Wireless, Cisco Switches, CCNA, Cisco Technologies, Cisco Nexus, Laptops, Networking, Windows 7, Troubleshooting, Technical Support, Help Desk Support, A Certified, Security, Windows XP, Wireless, Software Installation, Active Directory, TCP/IP, Operating Systems, Information Technology, Routers, Switches, Windows, DHCP, Microsoft Office 2007, Hardware, Call Centers, Customer Service
Education
Milwaukee Area Technical College 2010 — 2011
Certification, Cisco Network
Milwaukee Career College 2009 — 2010
Help Desk, A+, Network +
Wells Street CrossFit January 2014 - Present
CrossFit Illumine August 2013 - Present
Crossfit Wilmette July 2011 - July 2014
APAC Customer Services January 2011 - August 2011
Wildcat Juniors Volleyball Club September 2010 - April 2011
Adversity Volleyball Club September 2009 - July 2010
SteriPro Laboratories October 2009 - May 2010
Volleyball Professionals Inc June 2003 - July 2009
Ohio State University January 2008 - June 2009
Ohio State University March 2007 - June 2007
Education
National Louis University 2012 — 2015
Master of Education (MEd), Education, Secondary Education
The Ohio State University 2004 — 2009
B.S., Biology
Socius May 2012 - Present
APAC Customer Services August 2007 - May 2012
SDI, Inc August 2002 - August 2006
Kelly Services August 1996 - August 1997
Skills
Microsoft Dynamics, Microsoft Lync, Microsoft Office, Lead Generation, Customer Service, Business Planning, Analysis, Accounts Payable, Professional Services, Project Planning, Sales, SaaS, Training, Selling, Sales Operations, Microsoft CRM, Marketing, Lync, Email Marketing, Solution Selling, CRM, Enterprise Software, Account Management
Education
Minnesota State University, Moorhead 1997 — 2001
Bachelors, Industrial Distribution
Minnesota State University, Moorhead 1997 — 2001
Bachelor's Degree in Industiral Distribution
Rockwell Collins April 2013 - Present
Rockwell Collins January 2008 - 2013
Rockwell Collins January 2005 - November 2008
AEGON Americas 1996 - 2004
APAC Customer Services January 1993 - 1996
Intermec Technologies 1985 - 1993
Skills
Testing, Integration, Process Improvement, Requirements Management, SDLC, Requirements Analysis, Business Systems..., Program/project..., Software Development
Education
Minnesota State University, Mankato 1986 — 1990
B.S., Computer Science
Nova Southeastern University
MBA
Nova Southeastern University
MBA
MacNeal Health Network November 2007 - Present
APAC Customer Services May 2007 - November 2007
Education
Morton College 1978 — 1980
Associate of Science (A.S.), Information Technology
Wells Fargo Bank November 2009 - Present
Technology Staffing Solutions November 2008 - November 2009
TitanTV Media June 2007 - January 2008
GoDaddy.com 2005 - 2007
MCI 1995 - 2005
APAC Customer Services 1999 - 2000
Skills
Access, Analysis, ASP.NET, Business Analysis, Business Strategy, Business Intelligence, Business Planning, Business Management, C#, Customer Relations, Customer Service, Databases, Database Administration, Data Analysis, Excel, HTML, JavaScript, Team Leadership, MySQL, Microsoft Office, Oracle, SQL, SQL Server, Telecommunications, Team Management, Visual Basic, Visio, VBScript, VB.NET, Web Development, XML, XHTML, DB2/SQL, Adobe Acrobat, PGP, Microsoft SQL Server, Database Design, SDLC, Microsoft Excel
Education
Mount Mercy College 1997 — 2000
Bachelor of Science, Business
University of Iowa 1991 — 1996
Sociology
EarthLink ConsultantReuters America2003 - 2004
APAC Customer Services 2000 - 2003
MCI 1998 - 2001
MCI 1998 - 1999
Skills
Contract Management, Project Management, Operations Management, Outsourcing, Customer Satisfaction, Program Management, Process Improvement, Cross-functional Team..., Call Center, BPO, Workforce Management, CRM, Vendor Management, Call Centers, Telecommunications
Education
Missouri State University 1994 — 1998
Comprehensive BS, Communications (Public Relations)
High Plains Technology July 2015 - Present
Results Unlimited September 2014 - July 2015
Corporate Technologies LLC November 2012 - September 2014
APAC Customer Services August 2007 - November 2012
Skills
Microsoft Technologies, Solution Selling, Lead Generation, Office 365, Account Management, CRM, Microsoft CRM, Sales, Customer Service, Customer Satisfaction, SaaS, Sales Process, Microsoft Licensing, Cloud Computing, Microsoft Office, Cold Calling, Direct Sales, Call Centers, Enterprise Software
Education
Minnesota State University, Moorhead 2005 — 2006
Bachelor of Arts, Major in Mass Communications / Minor in Public Relations with empahasis in Sports Information
North Dakota State University 2000 — 2005
Bachelor of Science, Mass Communication
Badger High School 1989 — 1995
Wells Fargo Home Mortgage March 2014 - Present
Wells Fargo Home Equity 2009 - March 2014
Wells Fargo Financial 2002 - 2009
APAC Customer Services 1996 - 2002
Skills
Credit, Loans, Mortgage Lending, Loss Mitigation, Credit Risk, Banking, Financial Analysis, Call Center, Credit Cards, Leadership, Asset Management, Operational Risk..., Risk Management, Financial Risk, Relationship Management, Customer Service, Default, Management, Loan Servicing, Portfolio Management, Finance, Call Centers, Strategy
Education
Morningside College 1988 — 1992
Business Administration and Management, General
East High School 1984 — 1988
PCCW Teleservices August 2008 - Present
APAC Customer Services September 1999 - March 2008
Central States Indemnity Co of Omaha 1991 - 1999
Education
Metropolitan Community College
iQor May 2014 - Present
ACS, a Xerox Company March 2011 - May 2014
Sykes Enterprises April 2009 - March 2011
APAC Customer Services March 2004 - April 2009
Office Depot 1998 - 2005
Anacomp 1987 - 1990
Skills
Call Center, BPO, Business Development, Contact Centers, Outsourcing, Customer Experience, Telemarketing, Lead Generation, Account Management, Vendor Management, Salesforce.com, B2B, Sales, New Business Development, Sales Operations, Workforce Management, Professional Services, Call Centers, Telecommunications, Enterprise Software, Direct Sales, Leadership, Strategy, Project Management, Strategic Partnerships, Selling, SaaS, Team Leadership, Sales Management, Customer Service, Solution Selling, Financial Services, CRM, Management, Customer Retention, Executive Management, P&L Management, Sales Process
Education
Montgomery College
Business
UNITED STATES NAVY
Honorable Discharge, Communication Specialist
CGS: Computer Generated Solutions - Canada LTD August 2010 - Present
Time Warner Cable July 2008 - August 2010
APAC Customer Services October 2006 - August 2008
CUNA Mutual Group October 2003 - June 2005
SUNY Upstate Medical University March 2001 - October 2003
Syracuse University August 1999 - March 2001
Skills
Instructional Design, Instructor-led Training, Organizational..., Leadership Development, Organizational..., Sales Tools Development, Organizational Design, Organizational Behavior, Organizational Learning, Distance Learning, Blended Learning..., Experiential Learning, Salesforce.com, Change Management, Human Development, Blended Learning, Onboarding, Program Management, Captivate, Performance Consulting, Learning Management..., Employee Relations, Human Resources, Call Center, Staff Development, Training, Training Facilitation, Team Building, Technical Training, Workshop Facilitation, E-Learning, Brand Development, Adult Education, Technical Writing, Talent Management, Performance Management, Hands-on Training, Software Documentation, Learning Management, Soft Skills, Leadership, Process Improvement, Project Management, Needs Analysis, Succession Planning, Coaching, Performance Improvement, Training Delivery, Employee Engagement, Conflict Resolution
Education
State University of New York College at Buffalo 2003 — 2008
MS, Adult Education
State University of New York College at Oswego 1995 — 1998
BA, Human Development
Nazareth College 1985 — 1986
BS, Business Education
National Notary Association April 2012 - Present
SXC Health Solutions January 2009 - December 2011
QVC August 2005 - November 2008
APAC Customer Services 2004 - 2005
LiveBridge October 1994 - September 2004
Skills
Workforce Management, Profit & Loss Management, Team Management, Team Leadership, Strategic Planning, Call Center, Customer Relations, Customer Service, Problem Solving, Results Oriented, Drive, Contact Centers, Income Statement, Performance Management, Recruiting, Goal Oriented, CRM, Customer Satisfaction, Team Building, Coaching, Leadership, Customer Experience, Account Management, Call Centers, Training, Management, Customer Retention, Business Process..., Process Improvement, Forecasting, Employee Engagement, Human Resources, Start-ups, Budgets, Analysis, Sales, Vendor Management, Time Management, Quality Assurance, Marketing, Troubleshooting, Cross-functional Team..., Call Center Development, Hiring, Change Management, Operations Management, Employee Training, Employee Relations, Leadership Development, Strategy
Education
Portland State University 1998 — 2000
Business
Mt. Hood Community College 1990 — 1991
Forsyth Technical Community College July 2015 - Present
NCAA January 1996 - Present
Guilford Technical Community College May 2013 - June 2015
Southern Guilford High School November 2008 - April 2013
APAC Customer Services June 2001 - May 2003
Technimark October 1998 - May 2001
Saturn 1994 - 1996
Skills
Sports, Social Media, Event Management, Microsoft Office, Event Planning, Customer Service, Microsoft Excel, PowerPoint, Sports Marketing, Microsoft Word, Public Speaking, Sports Management, Social Media Marketing, Sponsorship, Coaching, Community Outreach, Fundraising, Management, Project Planning, Team Building, Training, Budgets, Higher Education, Time Management, Teaching, Leadership, Leadership Development, Public Relations, Marketing, Educational Leadership
Education
Middle Tennessee State University 1987 — 1990
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
University of Mississippi 1986 — 1987
Father Ryan High High School
Father Ryan High High School
APAC Customer Services July 2014 - November 2014
Career Evolutions, LLC. October 2011 - November 2013
Tricomm International Corp. March 2010 - October 2010
The North America Taiwanese Students’ Association July 2009 - February 2010
PMC Sierra Ltd. February 2007 - July 2007
Inficon Company Ltd. February 2006 - January 2007
Intelligent Manpower Corp. September 2002 - February 2006
Tricomm International Corp. August 1999 - August 2002
Skills
Customer Relations, Key Account Management, Vendor Management, Training & Development, Budgeting, Forecasting, International Sales, International Business, International Trade, Export, Trade Shows, Event Management, Recruiting, Budgets, Negotiation, Strategy, Competitive Analysis, Customer Service, Training, Account Management, Market Research, Sourcing, Management, Employee Training, Marketing Strategy, Sales, Strategic Planning, Leadership, Business Development, Cross-functional Team..., Interviews, B2B, Human Resources, Cold Calling, Temporary Placement, Employee Relations, Talent Acquisition, Onboarding, Sales Operations, CRM, Staffing Services, Project Management, IT Recruitment, Technical Recruiting, Executive Search, Contract Recruitment, Internet Recruiting, College Recruiting, Screening Resumes, Applicant Tracking...
Education
Thunderbird School of Global Management 2007 — 2009
Master of Business Administration (MBA), Global Management
National Taiwan University 1995 — 1999
Bachelor of Business Administration, International Business
APAC Customer Services November 1998 - June 2003
Harmon Autoglass 1998 - 2000
Telnet Systems April 1996 - November 1998
Rivertown Trading Company 1988 - 1995
Skills
Workforce Management, Call Center, Avaya, Outsourcing, Telecommunications, Operating Budgets, Budget Reconciliation, Capital Budgeting, Coaching, Staff Development, Training, Call Centers, Process Improvement, Forecasting, Cross-functional Team..., Account Management, Change Management, Leadership, Customer Satisfaction, Management, Customer Retention, Strategic Planning, Team Building, Employee Training, Team Leadership, Business Process..., Budgets, Onboarding, Analysis, CRM, Contact Centers, Operations Management, Data Analysis, Customer Experience, Human Resources, Customer Service, Visio, Sales, Talent Acquisition, Performance Improvement, P&L Management, Leadership Development, Retail, Organizational..., Employee Relations
Education
Minneapolis Community and Technical College 1986 — 1988
AA, Liberal Arts
North Dakota State University 1982 — 1984
Communication
ADP, Inc. October 2005 - Present
APAC Customer Services September 2003 - September 2005
PWN May 1997 - December 2003
GC Services September 2002 - September 2003
GC Services May 2000 - September 2002
First Financial Center, Ltd. November 1997 - May 2000
Skills
Benefits Administration, Employee Relations, Employee Benefits, Human Resources, Succession Planning, Onboarding, Talent Management, FMLA, HRIS, Workforce Planning, Deferred Compensation, Applicant Tracking..., Process Improvement
Education
University of Phoenix 2000 — 2002
Masters of Art, Organizational Management
Mount Mercy University 1998 — 2000
BS, Applied Business
Noah's Ark Animal Workshop, Inc. October 2015 - Present
APAC Customer Services April 1996 - September 1998
Lee Enterprises November 1993 - April 1996
Skills
Advertising, Sales, Advertising Sales, Recruiting, Newspapers, Event Management, Time Management, Sales Management, Facebook, Social Networking, Copy Editing, Email Marketing, Social Media, Social Media Marketing, Television, Marketing, Customer Service, Public Relations, WordPress, Microsoft Office, SEO, Fundraising, Online Marketing, Account Management, Online Advertising, Marketing Strategy, Marketing Communications
Education
Millikin University 1990 — 1996
B.A., English
Chevron December 2013 - Present
Chevron April 2012 - November 2013
Chevron January 2011 - March 2012
Chevron June 2008 - December 2010
Gamma Cargo S.A.C. December 2002 - July 2006
Belcorp June 2002 - November 2002
APAC Customer Services July 2001 - May 2002
Skills
Petroleum, Oil/Gas
Education
Michigan State University - The Eli Broad Graduate School of Management 2006 — 2008
Master of Business Administration (M.B.A.), Suppy Chain Management and Finance
Universidad ESAN 2002 — 2002
Post Graduate Specialization, Supply Chain Management
Western Illinois University 1997 — 2001
Bachelor's Degree, Business Administration, Management and Marketing
Infinity Contact July 2013 - Present
Thomas L. Cardella & Associates April 2006 - July 2013
PRC December 2005 - April 2007
Access Direct November 2002 - December 2005
Access Direct December 2001 - November 2002
Access Direct March 2000 - December 2001
APAC Customer Services 1999 - 1999
Skills
Call Center, Account Management, Customer Experience, Training, Process Improvement, Sales Management, Team Building, Project Management, Operations Management, Negotiation, Leadership Development, Customer Satisfaction, Business Analysis, Call Centers, Management, Leadership, Outsourcing, CRM, Human Resources, Team Leadership, Business Development, Contract Negotiation
Education
Mount Mercy University
APAC Customer Services August 2014 - Present
ShopNBC October 2009 - November 2013
Payroll Control Systems June 2008 - October 2009
Skills
Account Management, Cold Calling, Solution Selling, Direct Sales, Lead Generation, Sales, Employee Benefits, Customer Service, Payroll, Human Resources, Team Building, Selling, Coaching, Merchandising, Retail, Team Leadership, Training
Education
Minnesota School of Business 2010 — 2011
Apple Valley Sr 1997 — 2001
General Diploma
Knightmist Blog November 2011 - Present
Humana September 2005 - Present
HorrorAddicts.net January 2009 - October 2012
APAC Customer Services September 2000 - September 2005
Skills
Call Centers, Entertainment, Employee Benefits, Blogging, Customer Service, Insurance, Time Management, Health Insurance, Film, Process Improvement, Workforce Management
Education
Michigan Technological University 1992 — 1997
Bachelors of Science, Business Adminstraiton
Remet Corporation January 2015 - Present
Remet Corporation November 2012 - December 2014
DVDJ Graz 2009 - 2014
Oneida Nation Enterprises, Turning Stone Resort and Casino November 2011 - November 2012
AmeriCU Credit Union November 2008 - November 2011
D'Arcangelo & Co., LLP April 2008 - November 2008
APAC Customer Services August 2005 - April 2008
Skills
Banking, Active Directory, Network Administration, Windows Server, Network Security, Cisco IOS, CompTIA, VMware, System Administration, Firewalls, Servers, Financial Analysis, Customer Service, Security, Troubleshooting, SharePoint, Networking, Microsoft Exchange, Citrix, WAN, Telecommunications, Information Technology, Management, Team Building, Windows, Disaster Recovery, Process Improvement, Operating Systems, Computer Hardware, Technical Support, Windows 7
Education
Mohawk Valley Community College 2004 — 2005
Thomas R. Proctor High School 2001 — 2004
Birnie Bus Services Inc May 2011 - Present
Krista E Heath August 2003 - Present
Centerfield Sportswear LLC October 2007 - December 2010
Taco Bell June 2005 - October 2007
Denny's 2004 - 2005
Oneida Nation Enterprises, Turning Stone Resort and Casino 2003 - 2004
APAC Customer Services 2003 - 2004
Denny's 2002 - 2003
Herb Philipsons Arny & Navy Store 2001 - 2002
RadioShack 2001 - 2001
Skills
Melco DesignShop..., Amaya OS (embroidery), Tajima Embroidery..., Amaya Embroidery..., Kornit DTG Printer..., CDL B, Software, Logo Design, Photoshop, Illustrator, Screen Printing, Art, Pre-press
Education
Mohawk Valley Community College 2001 — 2002
Graphics Design
APAC Customer Services August 2013 - Present
New Horizons Computer Learning Center of Greensboro February 2010 - February 2013
Enterprise Rent-A-Car August 2008 - March 2009
LA Weight Loss Centers September 2005 - March 2006
Skills
Cold Calling, Sales, Account Management, Sales Process, Sales Management, Customer Satisfaction, Sales Operations, Outside Sales, Marketing, Customer Retention, B2B, New Business Development, Time Management, Strategic Planning, Program Management
Education
Morgan State University 1985 — 1991
BS, Business Administration
APAC Customer Services May 2013 - January 2014
Casey's General Stores July 2012 - May 2013
Tucker Miller, Freelancer February 2012 - May 2013
Midwest Staffing February 2012 - March 2012
Wal-Mart November 2011 - December 2011
Mrs. Fields Cookies October 2011 - November 2011
Pizza Hut February 2011 - March 2011
Skills
Web Design, HTML/XML, CSS, Photoshop, Illustrator, Dreamweaver, Flash, InDesign, Programming, WYSIWYG layout tools, Graphic Design, XML
Education
Minnesota School of Business 2009 — 2012
Associate in Applied Science, Interactive Media and Graphic Design
The Willow Tree Event Center June 2012 - Present
GE September 2005 - July 2012
Nordstrom Direct January 2004 - September 2004
Apac Customer Services June 2000 - January 2004
MetLife February 1998 - May 1999
Skills
Six Sigma, Lean, Process Improvement, Documentation, Coaching, Excel, Presentation Development, Employee Relations, Training, Human Resources, Document Management, Adobe eLearning Suite, Call Center, Online Communications
Education
Mount Mercy College
Bachelor of Science, Human Resources and Business
University of Dayton
Bachelor of Science, Communication Management
APAC Customer Services November 2008 - September 2010
Cabinet and Top Supply January 2004 - June 2008
APAC Customer Services November 1999 - December 2003
CUNA Mutual Life Insurance August 1998 - July 1999
Education
Mount Mercy University 2009 — 2012
BA, Applied Management
Marshalltown Communtiy College 1996 — 1998
AS, Computer Science
Brighton Consulting Group August 2012 - Present
Kinseth Hospitality Management October 2011 - August 2012
APAC Customer Services January 1997 - July 2005
Skills
QuickBooks, Access, Accounting, Customer Service, Microsoft Office, Auditing, Journal Entries, Courteous, Punctual, Reliable, Spreadsheets, Customer Relations, Data Entry, Facebook, Twitter, Problem Solving, Timely, Writing, Databases, Tumblr, Auditing Command...
Education
Mount Mercy University 2009 — 2011
BBA, Accounting and Finance, 3.90 GPA
Southeastern Community College 2006 — 2009
Associate's Degree, Accounting, 3.5 GPA
CommerceHub December 2013 - May 2015
Extra March 2013 - November 2013
Parsons Child and Family Center July 2012 - January 2013
Parsons Child and Family Center August 2008 - July 2012
Blumberg Excelsior, Inc. March 2002 - February 2008
APAC Customer Services 2000 - 2001
Skills
Nonprofits, Research, Community Outreach, Social Services, Fundraising, Event Planning, Program Development, Data Entry, Office Administration, Document Management, Administrative..., Salesforce.com, Volunteer Management, Public Speaking
Education
Lansing High School, NY
Mohawk Valley Community College
Graphic Illustration Communication
Microsoft August 2015 - Present
Microsoft April 2012 - August 2015
APAC Customer Services July 2009 - March 2012
SEI LLC November 2006 - July 2009
SEI LLC November 2005 - November 2006
SEI LLC February 2005 - November 2005
Skills
Lead Generation, Sales Management, Microsoft Licensing, Telemarketing, Solution Selling, Management, Sales, Customer Experience, Leadership, Selling, CRM, Cold Calling, Enterprise Software, Partner Management
Education
Minnesota State University, Moorhead 1997 — 2004
BA, International Business
APAC Customer Services July 2013 - October 2013
Slocum Dickson Medical Group 2001 - 2009
Skills
Microsoft Office, Customer Service, Photoshop, Research, Social Media, C++, Public Speaking, Teamwork, HTML, Java, Windows, Networking, PHP, ImageJ, Communication Skills, System Administration, Troubleshooting, Windows 7, Databases, Programming, Technical Support, Network Administration, Visual Basic, Active Directory, Network Security, TCP/IP, Security, Data Entry, WordPress, Help Desk Support, Ubuntu, Computer Repair, Web Development, Computer Security, Firewalls, Computer Hardware, Software Installation, Operating Systems
Education
Utica College 2015 — 2018
BS CyberSecurity
Mohawk Valley Community College 2011 — 2013
Associate of Science (AS), Computer Science - CyberSecurity
Mohawk Valley Community College 2011 — 2013
Associate's Degree, Data Processing and Data Processing Technology/Technician
Mohawk Valley Community College-Utica Branch 2011 — 2012
Associate of Science (A.S.), General Studies
APAC Customer Services March 2013 - April 2013
Lyneer Staffing Solutions December 2012 - March 2013
Lyneer Staffing Solutions July 2011 - November 2011
CCB Credit Services, Inc. April 2006 - May 2011
Skills
Call Centers, Customer Service, Microsoft Excel, Microsoft Word
Education
National Paralegal College 2009 — 2011
Certificate, Legal Assistant/Paralegal
University of California, Berkeley 1996 — 2000
Bachelor's degree, Poltiical Science
DFAS October 2008 - Present
APAC Customer Services May 2006 - October 2008
Skills
Accounts Receivable, Customer Service, Data Entry, Microsoft Excel, PowerPoint, Microsoft Word, Creative Writing, Healthcare, Retail, Cashiering, Stock Management, Stock Control, Accounting, Accounts Payable
Education
Mohawk Valley Community College 1991 — 1995
Associate's degree, Business Administration and Management, General, 2.00
Mohawk Valley Community College 1975 — 1977
Associate's degree, Electrical and Electronics Engineering, 2.00
TR PROCTOR 1971 — 1975
NYS, B
UNO January 2005 - Present
West Corporation November 2005 - November 2006
APAC Customer Services September 2001 - December 2004
Skills
sales management, Customer Service, Computer Proficiency
Education
University of Nebraska at Omaha 2005 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Metropolitan Community College 1999 — 2004
FWD Seagrave October 2014 - Present
APAC Customer Services August 2013 - July 2014
APAC Customer Services January 2011 - August 2013
APAC Customer Services October 2009 - January 2011
APAC Customer Services August 2009 - October 2009
American Express March 2007 - August 2009
Cadre Staffing April 2006 - March 2007
Special Olympics Arizona May 2000 - April 2006
Skills
Employee Training, Customer Experience, Training and Development, Data Analysis, Quality Assurance, Curriculum Assessment, Call Centers, Call Center Development, Customer Satisfaction, Team Leadership, Operations Management, Curriculum Development, Microsoft Office, Project Management, Microsoft Excel, Volunteer Management, Volunteer Recruiting, Volunteer Training, Customer Service, Manufacturing/Performanc...
Education
Glen Wilson High School
HS diploma, general
Mt. San Antonio College
APAC Customer Services 2012 - Present
Caribou Coffee 2010 - 2012
Self Employed - Freelance 2011 - 2011
OfficeMax 2008 - 2010
Skills
Caricatures, Comic Art, Illustration, Commission Work, Comic Strips, Comic Book Illustration, Inking, Digital Illustration, 2D art, Character Concept, Fantasy Art, Fantasy Illustration, Book Illustration, Line Drawing, Marker Rendering, Graphic Novels, Game Art, Visual Storytelling, Illustrator, Corel Painter, Wacom Tablet, Adobe Design Programs, Photoshop, InDesign, Traditional Art Media, Acrylic Painting, Traditional Art Skills, Landscape Painting, Oil on Canvas, Gouache
Education
Minneapolis College of Art and Design 2008 — 2012
Bachelor of Fine Arts (BFA), Comic Art, 3.6
APAC Customer Services June 2012 - November 2012
Meta House May 2008 - December 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML
Education
Northeast Wisconsin Technical College 2012 — 2015
Milwaukee Area Technical College 2008 — 2010
APAC Customer Services June 2013 - Present
Ally Financial Inc. August 2009 - July 2011
Ally Financial Inc. July 2006 - July 2009
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Outlook, Windows, PowerPoint, English, Research
Education
National Paralegal College 2011 — 2013
Paralegal Studies
The Auto Club Group September 2007 - Present
APAC Customer Services November 2000 - February 2006
Skills
Property & Casualty..., Insurance, Casualty, Life Insurance, Term Life Insurance, Umbrella Insurance, General Insurance, Liability, Claim, Customer Service, Commercial Insurance, Brokers, Casualty Insurance, Process Improvement
Education
Metropolitan Community College 2010 — 2014
APAC Customer Services 2012 - 2012
Lowes Foods September 2008 - October 2011
Skills
Customer Experience, Cashiering, Microsoft Office 2007
Education
The University of North Carolina at Greensboro 2013 — 2015
Nash Community College 2008 — 2011
College Diploma, General Education Courses
APAC Customer Services November 2013 - Present
Minnesota School of Business April 2011 - April 2014
Eurest Dining Services July 2011 - November 2013
Moe's Southwest Grill March 2008 - July 2011
Taco Shop February 2006 - March 2008
Skills
Customer Service, Microsoft Word, Training, Event Planning, Organization &..., Creativity, Problem Solving, Leadership, Microsoft Office, Committed to..., Highly Dedicated
Education
Minnesota School of Business-Richfield 2012 — 2014
Associate in Applied Science, Business Administration
APAC Customer Services March 2012 - Present
Skills
Call Centers, BPO, Vendor Management, Transition Management, Process Improvement, Customer Experience, Workforce Management
Education
Mohawk Valley Community College 2008 — 2010
Associate's degree, Accounting
APAC Customer Services August 2012 - Present
Skills
Call Centers, Customer Service, Technical Support
Education
Minneapolis Business College 2008 — 2009
Computer Specialist Diploma
APAC Customer Services July 2013 - Present
Education
Missouri Western State University 2010 — 2014
Bachelor of Science (B.S.), Economics, Senior
APAC Customer Services March 2014 - December 2014
Red Lobster February 2012 - March 2014
Education
Mohawk Valley Community College 2013 — 2016
N/A, Registered Nursing/Registered Nurse
APAC Customer Services November 2014 - Present
Go Get Em' Marketing June 2014 - September 2014
Skills
Management, Strategy, Marketing, Sales, BPO, Forecasting, Leadership, CRM, Account Management
Education
Minot State University
Bachelor’s Degree, Business Management and Marketing
Parshall High School
High School Diploma
Williston State College
Associate’s Degree, Business Management