ClientLogic Company
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ClientLogic Employees
CLARK Security Products March 2015 - Present
Blue Skies Global June 2011 - Present
Ace Locksmith August 2011 - November 2012
Stanley Security Solutions February 2006 - July 2011
First Alert Security March 2005 - February 2006
ClientLogic May 2004 - February 2005
Halloweenmart.com 2000 - 2004
Skills
Locksmithing, Customer Service, Sales, Aviation Construction, Security Consulting, Site Planning, Warehouse Management, Project Estimation, Low Voltage Systems, Electrical Maintenance, Facilities Engineering, Finish Carpentry, Alarm Systems, Access Control, CCTV, IT Management
Education
University of Nevada-Las Vegas 2002 — 2003
Unfinished, Business/Management of Information Systems, 38 Credit Hours transferred from CSN
CSN High School 2001 — 2002
High School, General Studies, Graduated 2002 with High Honors, Recipient of Millennium Scholarship
GE Healthcare October 2013 - Present
GE Healthcare June 2009 - September 2013
GE Healthcare January 2003 - March 2009
ClientLogic November 2000 - June 2002
Smoky Mountain Slick Track 1993 - 2000
Skills
Healthcare Information..., Microsoft SQL Server, Cisco Networking, Hospitals, HIPAA, Integration, SQL Serv, Customer Service, Management, SQL, Troubleshooting, Informatics, Windows, Microsoft Word, Microsoft Excel, Leadership
Education
University of Phoenix 2007 — 2007
Associates of Arts in General Studies - Completed
Tennessee Institute of Electronics 2001 — 2002
Associate of Occupational Science in Information Technology - Completed
Walters State Community College 1998 — 2000
Associates of Arts in General Studies
Metafore March 2011 - Present
Environmental Systems Products March 2005 - January 2011
Motorsports July 2003 - March 2005
ClientLogic 1999 - 2003
Tim Hortons 1997 - 1999
Skills
Troubleshooting, Customer Service, Customer Satisfaction, Computer Hardware, Team Leadership, Project Management, Microsoft Office, Call Center, Training, Team Building, Service Desk, Software Documentation, Windows, Negotiation, Management, Team Management, Service Delivery, Account Management
Education
DeVry Institute of Technology 1995 — 1998
Computer Information Systems, Computers
The University of South Dakota 1992 — 1995
Computer Science and Business Management, Business, Economics, Computers
Wells Fargo January 2015 - Present
Wells Fargo January 2014 - January 2015
Wells Fargo July 2013 - January 2014
Capital One June 2012 - July 2013
Bank of America May 2005 - March 2012
Yvette Cleaning Services 2003 - 2009
Medco August 2002 - May 2005
ClientLogic October 1998 - August 2002
Efyasa 1979 - 1985
Skills
Customer Service, Banking, Call Center, Spanish, Scheduling, Access, Outlook, Excel, Call Center Development, IEX Totalview, Excellent analytical..., Strong troubleshooting..., Forecasting and...
Education
Universidad de Lima 1979 — 1989
Bachelor's Degree, Industrial Engineering
SFDB
Kelly Services for Quad Graphics Inc. October 2010 - February 2013
Manpower-Menlo Worldwide Logistics 2010 - 2010
M&W Management INTL CO 2009 - 2010
Manpower-Smuckers 2008 - 2008
Fox Systems, Inc 2006 - 2008
CLIENTLOGIC 2003 - 2006
Skills
Accounts Receivable, Accounting, Account Reconciliation, Auditing, Customer Service, Leadership, Data Entry, Microsoft Office, Project Management, Access, Microsoft SQL Server, Time Management, Microsoft Excel, Invoicing, Finance
Education
University of Oklahoma 2005 — 2009
Bachelor's of Business Administration, Accounting
SunTrust Bank January 2014 - Present
SunTrust Bank August 2012 - January 2014
SunTrust Bank June 2008 - August 2012
SunTrust Bank December 2005 - June 2008
SunTrust August 2005 - December 2005
M&T Bank September 2004 - August 2005
ClientLogic February 2003 - September 2004
Skills
Fluent in Spanish, Microsoft Office, Training Program..., Sales, Banking, Customer Service, Loans, Coaching, Branch Banking, Financial Services, Branch Management, Cross Selling, Retail Banking, Deposits, Performance Management, Teamwork, Management, Leadership, Consumer Lending, Credit, Finance, Human Resources, Retirement Planning, Team Development
Education
University of Central Florida 2008 — 2012
Bachelor, Science Human Resources Management
Petra Industries December 2014 - Present
Petra Industries June 2011 - December 2014
ClientLogic May 2005 - October 2006
Macy's June 2001 - April 2005
Skills
Report Writing, Business Analysis, Sales Management, B2B eCommerce, B2C Sales, Adaptive, Microsoft Office, Financial Management, Retail, B2B, Sales, Analysis, E-commerce, Managerial Finance, Inventory Management, Contract Negotiation, Management, Account Management, Customer Service, New Business Development, Merchandising, Marketing, Product Marketing, Selling
Education
University of Oklahoma 2005 — 2010
Bachelor of Arts, Multidisciplinary Studies
Arizona State University June 2014 - Present
Staples & Associates February 2012 - February 2014
OfficeMax August 2010 - February 2012
Nevada Industry Excellence May 2009 - May 2010
University of Nevada Las Vegas January 2008 - May 2009
ClientLogic March 2002 - November 2004
Skills
Project Management, Project Planning, IT Management, Software Project..., IT Hardware Support, Photoshop, Employee Training, Proposal Writing, Sales, 3D Modeling, 3D rendering, Landscape Architecture, Landscape Design, Customer Service, AutoCAD, IT Strategy, Public Speaking, Team Building, Strategic Planning
Education
University of Nevada-Las Vegas 2007 — 2010
Bachelor's degree, Landscape Architecture
Compucom onsite at Amazon May 2015 - Present
Abacus Services May 2013 - June 2014
CompuCom onsite at Intel December 2005 - May 2013
Excel Staffing December 2003 - December 2005
SMARTECH & Associates, LP December 2003 - October 2004
ClientLogic August 1999 - September 2003
Skills
Linux Server, Linux, Microsoft Certified..., CompTIA A+ Certification, Network + Certified, Computer Hardware, Hardware Support, HP Server Hardware, Dell Computers, Computer Software..., VNC, Remote Access, System Administration, Linux System..., VMware, Hardware, Servers, XP, Network Administration, Active Directory, Troubleshooting, Windows 7, Xerox Printers, HP Proliant, Laser Printers, Tape Libraries, Tape Backup, Tape Storage, Hardware Diagnostics, Data Center, Help Desk Support, Wireless Networking, Network Security, Software Installation, Laptops, Printers, IT Operations, HP, DHCP, Networking, Windows, Cluster, DNS, VPN, Windows Server, TCP/IP, Windows XP, Social Skills, Professional..., Social Networking
Education
The University of New Mexico 1989 — 1998
Computer Science, Engineering
Albuquerque Public Schools March 2005 - Present
T MOBILE SA February 2003 - March 2005
ClientLogic May 2001 - February 2003
Skills
Apple OS, iPad, Mobile Device Management, iPhone, iPhone Support, Windows Server, Apple OS X Server, Project Management, Project Planning, Communication, System Administration, Network Administration, Technical Support, Troubleshooting, Help Desk Support, Software Installation, Networking, Active Directory, Windows 7, Dell Computers, System Deployment, Server Administration, Wireless Networking, OS X, Computer Hardware, Computer Repair, Servers, Information Technology, iOS, Laptops, Remote Desktop, Operating Systems, Computer Maintenance, Antivirus, IT Management, VPN, Desktop Administration, Android, Security, Databases
Education
University of Phoenix 2004 — 2008
Master's degree, Business Administration and Management, General
University of Phoenix 2004 — 2006
Bachelor's degree, Information Technology
ExxonMobil August 2008 - Present
Inspectorate Sharp Global Corporation (ISG) March 2008 - August 2008
SGS Petroleum Service Corporation October 2007 - March 2008
AbClean Industrial and Environmental July 2006 - October 2007
ClientLogic January 2005 - July 2006
Skills
Petroleum, Troubleshooting, Team Building, Oil/Gas, Energy, Team Leadership, SAP, Inspection, Commissioning, Onshore, Analysis, Petrochemical, Process Safety, MS Project, Accounting, Construction, Teamwork, Industrial Safety, Technical Support, Microsoft Project, Business, Microsoft Office, Customer Service, Property Management
Education
University of Arkansas at Fayetteville 2014 — 2015
Master's Degree, Operations Management, 3.85
University of Louisiana at Lafayette
University of Louisiana at Monroe
Bachelor's Degree, B.G.S. Business Concentration
Color Me Rad July 2012 - October 2013
The Dirty Dash July 2012 - October 2013
Gap Inc. June 2004 - February 2010
ClientLogic December 1999 - June 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets
Education
The University of New Mexico 2004 — 2007
Bachelor's Degree, Marketing
Technical Vocational Institute of New Mexico 2000 — 2004
Associate's degree, Business Administration and Management, General
DTT Surveillance February 2015 - Present
Velociti Inc. May 2014 - December 2014
University of Nevada Las Vegas October 2012 - May 2014
Cox Communications August 2000 - May 2011
ClientLogic May 1999 - August 2000
Excalibur Hotel & Casino July 1994 - July 1999
Skills
Microsoft Excel, PowerPoint, Teamwork, Matlab, Microsoft Word, Financial Analysis, Microsoft Office, Research, Statistics, Analysis, Access, Economics, Market Research
Education
UNLV 2010 — 2013
Bachelor's degree, Business/Managerial Economics
University of Nevada-Las Vegas 2010 — 2013
Bachelor of Business Administration (BBA), Business/Managerial Economics
Young Consulting January 2011 - Present
Independent Health December 2011 - March 2012
Oracle Corp May 2011 - December 2011
Inergex Inc 2010 - May 2011
BNI 2010 - 2011
Meritain Health 2008 - August 2010
Meritain Health 2006 - 2008
ClientLogic June 2004 - November 2006
Newspaper Voice Services 1999 - 2001
Skills
Public Speaking, ITIL Service Strategy, Software Development, Entrepreneurship, Communication, SharePoint, IIS, Project Management, SDLC, Business Analysis, Microsoft SQL Server, .NET, SQL, Business Intelligence, Requirements Analysis, T-SQL, Software Project..., Agile Methodologies, Data Warehousing, Visio, Database Design, C#, XML
Education
SUNY at Buffalo 1996 — 1999
Bachelor of Science (B.S.), Computer Science
SUNY at Buffalo 1993 — 1996
Bachelor of Arts, Biological Sciences
DOW JONES March 2014 - Present
Thomson Reuters 2007 - 2011
ClientLogic February 2002 - October 2002
University at Buffalo June 1999 - February 2002
Skills
Financial Analysis, Financial Economics, Statistics, Sales Reporting, Econometrics, Portfolio Strategy, International Economics, Macroeconomics, Microeconomics, Mathematics for..., International Finance, Investment Management, Complex Financial..., Salesforce.com, Siebel, OMS(Order Management..., Team Track, SFA, Wildcat, Athena, Guardian, MisWeb, CCBN(Street Events), Webstat, CMS(Contract Management..., Captiva, TCMS, Microsoft Office(Word,..., Thomsonone.com, Microsoft Office, Management, Strategy, Microsoft Excel, Sales Management, WebEx, PowerPoint, Financial Instruments, Access, Events, Order Management, Territory Management, PeopleSoft, Portfolio Management, Customer Service, Contract Management, Economists
Education
SUNY at Buffalo 1999 — 2001
Master's Degree, Applied Economics
SUNY at Buffalo 1999 — 2001
Advanced Certificate, Finance
VCAMP January 2015 - Present
Algonquin - Connecting Healthcare January 2012 - Present
SWRemote January 2007 - Present
One Brush Games May 2014 - Present
Two Guys In A Boat April 2014 - Present
Station 28, LLC January 2012 - Present
Algonquin - Connecting Healthcare March 1998 - December 2011
ClientLogic 1997 - 1998
Softbank Services Group 1996 - 1997
Skills
Entrepreneurship, Mentoring, SaaS, Healthcare, Healthcare Information..., Web Applications, Management, Mobile Technology, Growth Hacking, Healthcare Information..., Web Development, Software Development, Integration, Microsoft SQL Server, Web Design, Database Design, Mobile Applications, JavaScript, CSS, VB.NET, Web Services, T-SQL, IIS, SQL, Stored Procedures, Systems Analysis, Web Content Management, User Experience, User Interface Design, Databases, AJAX, iOS development, XSLT, Visual Basic, MSXML, SQL Server, HTML/XML, Application Development, REST, Ext JS, iPhone development
Education
Center for Entrepreneurial Leadership 2014 — 2015
University at Buffalo 1992 — 1996
BA, English
Orchard Park High School 1989 — 1992
Columbus Metropolitan Library January 2009 - Present
Columbus Metropolitan Library April 2002 - January 2009
ClientLogic June 2000 - September 2001
Skills
Windows 7, Active Directory, Windows XP, System Administration, Windows Server, SCCM, Envisionware, NetSupport, Problem Solving, Hardware Support, Desktop Administration, Desktop Deployment, Novell, Network Administration, Microsoft Office, Microsoft Servers, Livetime, Groupwise, XP, VMware, Mac OS X, Server Administration, Hyper-V, Microsoft Server 2012, Server 2008, Kaspersky Anti Virus -..., Windows 8, DNS, DHCP, OS X
Education
University of Rio Grande and Rio Grande Community College 1998 — 2000
River Valley High School 1994 — 1998
Clark County School District August 2015 - Present
Las Vegas Springs Preserve September 2012 - June 2014
H&R Block October 2009 - April 2011
Sitel September 2003 - October 2004
UNLV 2001 - 2003
ClientLogic July 2000 - August 2001
Skills
Data Entry, Nonprofits, Research, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Outlook, Budgets, Teaching
Education
University of Nevada-Las Vegas 2008 — 2012
Bachelor of Science (BS), Ecology and Evolutionary Biology
University of Nevada-Las Vegas 2008 — 2012
Bachelor of Science (B.S.), Ecology and Evolutionary Biology
Heritage Centers June 2015 - Present
Gateway-Longview March 2012 - Present
Gateway-Longview March 2012 - Present
Northwest Buffalo Community Center January 2009 - January 2012
Horizon Health Services June 2011 - October 2011
Guardsmark February 2005 - June 2011
Spectrum Human Services September 2010 - May 2011
Child &Family Services September 2008 - May 2009
Aseresi Matters Community Center January 2008 - May 2008
ClientLogic December 1999 - November 2005
Skills
Mental Health, Case Management, Group Therapy, Interventions, Chemical Dependency, Security, Troubleshooting, Nonprofits, Conflict Resolution, Career Counseling, Mental Health Counseling, Tutoring, Case Managment, Psychotherapy, Social Services
Education
State University of New York at Buffalo 2009 — 2011
Masters of Social Work, Social Work
State University of New York College
Bachelor of Science, Sociology; Deviance
Eire Community College
Associate, Science, Liberal Arts and Science
Nery Consulting 2002 - Present
VisitLaManzanilla.com 2008 - Present
Peri Marketing & Public Relations, Inc. 2006 - Present
The Denver Center for Crime Victims 2009 - Present
OnTarget Public Relations 2004 - Present
MeSimple 2015 - 2015
Dancing the Soul September 2011 - June 2013
The Northwest Passage 2007 - 2009
The Spirituals Project August 2004 - August 2007
ClientLogic January 1999 - January 2001
Skills
Public Relations, Social Media Marketing, Marketing, Social Media, Media Relations, Fundraising, Non-profits, Sponsorship, Publicity, Strategic Planning, Web Design, Event Planning, Marketing Communications, Editing, Online Marketing, Web Content, Event Management, Public Speaking, Facebook, Nonprofits, Advertising, Community Outreach, Trade Shows, Strategic Partnerships, Marketing Strategy, Press Releases, Newsletters, Email Marketing, Blogging, Internal Communications, Social Networking, Corporate Communications
Education
University of Colorado at Boulder 1992 — 1995
BS, Environmental Biology
City of Richmond April 2007 - Present
Freelance Graphic Artist July 1996 - Present
City of Henderson September 2003 - April 2008
City of Henderson October 2002 - April 2008
US Army Corps of Engineers October 1999 - October 2002
Trident Technical College May 1999 - December 2000
ClientLogic May 1998 - October 1999
UNLV May 1995 - May 1997
US Navy July 1986 - September 1994
Skills
Web Development, HTML, JavaScript
Education
University of Nevada-Las Vegas 1994 — 1997
BA, Bachelor of Arts in Arts, Minor in Business
Trident Tech College
General Study
Time Warner Cable May 2013 - Present
Time Warner Cable April 2008 - May 2013
Time Warner Cable August 2003 - April 2008
Time Warner Cable December 2000 - August 2003
ClientLogic January 2000 - December 2000
Education
University at Buffalo
Taurus International Manufacturing, Inc March 2012 - Present
Home Service USA March 2009 - March 2012
Sprint Nextel February 2007 - February 2009
LifeNet March 2006 - May 2007
Sitel December 2004 - March 2006
ClientLogic March 2001 - August 2004
Skills
Call Centers, Leadership, Training, Customer Retention, Customer Service, PMP, Software Documentation, Process Improvement, Operations Management, Customer Satisfaction, Vendor Management, Performance Management, Workforce Management, Team Leadership, Management, Team Building, Sales, Cross-functional Team...
Education
Troy State University 1994 — 1999
BS, Biology
EarthLink Business August 2013 - Present
Ellucian August 2013 - August 2013
PCGuruz IT Consulting February 2002 - August 2013
ITAC Solutions November 2012 - February 2013
Adecco Technical February 2012 - August 2012
PCGuruz Birmingham, AL June 2005 - February 2012
ClientLogic February 2001 - June 2005
Skills
Network Security, Operating Systems, Windows Server 2003, Security+, MCSE, MCSA, Linux+, Server+, Office Administration, A+ Certified, Project Planning, Project Management, System Migration, BMC Remedy, Remedy Administration, Altiris, Cisco VPN, Windows 7, Web Development, Windows Server, WIndows Server 2008, VNC, GoToAssist, LogMeIn, DHCP, TCP/IP, IPSec, Cisco VoIP, Android, iPad, APS, IIS, Apache, Seibel, LAN-WAN, Active Directory, Microsoft Office, Microsoft Excel, Cisco Routers, Network Administration, Network Design, Network Engineering, Wireless Networking, Wireshark, Cisco Technologies, Switches, Troubleshooting, Servers, VPN, HelpDesk Management
Education
Virginia College 2013 — 2015
Master of Computer Applications (M.C.A.), Cyber/Computer Forensics and Counterterrorism
Lincoln College Online 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance
University of Phoenix 2006 — 2009
Associate of Arts and Sciences (A.A.S.), System, Networking, and LAN/WAN Management/Manager
Legal Aid Ontario January 2011 - Present
Shell June 2009 - July 2010
CenterBeam March 2006 - June 2009
ClientLogic October 2004 - February 2006
University of New Brunswick September 2002 - May 2004
Skills
Routing, Cisco, Switches, VPN, Routers, Firewalls, Juniper, Fortinet, Load Balancing, Wireless, VoIP, Network Security, Cisco Technologies, WAN, CCNA, BGP, Troubleshooting, Networking, Juniper Technologies
Education
University of New Brunswick 2001 — 2004
Bachelors of Science, Computer Science
Sharjah College 1999 — 2001
Computer and Information Sciences and Support Services
English Medium School (Pvt.) Dubai 1991 — 1999
GCE O Levels
Texas Health Resources September 2013 - Present
CompuVision Systems March 2013 - August 2013
TruCom LLC November 2012 - March 2013
CompuVision Systems June 2012 - November 2012
Excella Communications August 2011 - May 2012
eCommLink April 2011 - June 2011
Nevada Attorney General's Office October 2005 - April 2011
ClientLogic May 2004 - November 2005
Skills
HTML, MySQL, SQL, JavaScript, Cisco IOS, Cisco, Cisco Switches, IP Networking, Windows Networking, Windows, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP Professional, Firewalls, Telecommunications, DSLAM, DSL, Telephone Systems, Cisco Technologies, Microsoft Exchange, Active Directory, System Administration, Help Desk Support, Remote Desktop, Technical Support, Computer Hardware, Networking, Switches, Troubleshooting, Cisco Routers, Windows Server, Windows XP
Education
Western Governors University 2014 — 2016
Master of Business Administration (M.B.A.), IT Mangement
University of Phoenix 2011 — 2014
Bachelor's Degree, Information Technology, Advanced Networking, 3.3
College of Southern Nevada 2002 — 2011
Associates of Applied Science, Computer Information Technology
ClientLogic January 2002 - February 2009
Adecco Staffing May 1998 - October 2000
Seagate Technology February 1997 - August 1997
Education
University of California, Berkeley 1978 — 1980
N/A, Astrophysics, Computer Science
Oracle April 2014 - Present
Responsys August 2006 - Present
Epsilon April 2006 - July 2006
DoubleClick 2001 - 2006
ClientLogic 2000 - 2001
Customer Analytics Inc. 1999 - 2000
Experian 1995 - 1999
Skills
Web Analytics, New Business Development, Email Marketing, Business Intelligence, CRM, Database Marketing, Start-ups, Sales Process, Multi-channel Marketing, Salesforce.com, SaaS, Marketing Automation, Management, Thought Leadership, Data Mining, Sales, Process Improvement, Recruiting, Selling, Marketing, Marketing Management, Digital Marketing
Education
University of Colorado Boulder 1988 — 1992
BS
Wal-Mart June 2006 - Present
ClientLogic 2000 - 2006
Garvin County Community Living Center, LLC. August 1998 - August 2000
Skills
Employee Relations, Employee Engagement, Talent Management, Talent Acquisition, Workforce Planning, Deferred Compensation, Performance Management, HRIS, Onboarding, Employee Benefits, HR Policies, Labor Relations, Succession Planning, Human Resources, Employment Law, Interviews
Education
University of Colorado Colorado Springs
BSBA, Human Resources
Knoah Solutions November 2013 - Present
Desert Rose Productions June 2006 - Present
John Paul Mitchell Systems June 2011 - October 2011
Offbeat Productions January 2009 - January 2011
Zia Record Exchange June 2005 - May 2007
ClientLogic July 2002 - May 2005
Nevada Democratic Party January 2004 - December 2004
Skills
50wpm, Spanish I&II, WinXP,Vista,7, 4337 KPH (10key), Adobe CS, Mac OS X, Microsoft Office, Opera, Final Draft, Final Cut Pro, OS X, Video Production, Adobe Creative Suite, Documentaries, Music, Social Media, Feature Films, Voice Over, Event Management, Customer Service, Social Media Marketing
Education
UNLV 2001 — 2005
Bachelor of Arts, Film & Anthropology
Securitas Security Services USA, Inc. May 2010 - Present
Centro Cristiano El Faro January 2009 - Present
Charles Crouch March 2006 - Present
Elavon February 2005 - April 2009
ClientLogic March 2001 - September 2004
JC Penney Company, Inc January 1999 - January 2001
OfficeMax, Inc. 1995 - October 2000
Skills
Technical Support, Security, Windows, Help Desk Support, Physical Security, CCTV, Access Control, Security Operations, Computer Hardware
Education
O-Tec Mid Florida Technical Institute 1998 — 1999
Electronics
University of Central Florida 1986 — 1991
BA, Psychology
Oak Ridge High School 1983 — 1986
Diploma
Westridge Junior High School 1981 — 1983
Roane State Community College
PayPal January 2013 - Present
PayPal September 2009 - January 2013
PayPal February 2006 - October 2009
PayPal Australia 2009 - 2009
ClientLogic 2004 - 2005
WebAgent/Dreams&Co March 2001 - August 2004
Skills
Credit Cards, Customer Experience, Customer Service, Distributed Systems, E-business, E-commerce, E-payments, HTML, Hardware, Integration, JavaScript, Linux, Mobile Applications, Mobile Commerce, Mobile Devices, Mobile Payments, MySQL, PHP, Payment Systems, Payments, Pre-sales, Quality Assurance, SOAP, SQL, Team Leadership, Team Management, Technical Leadership, Technical Support, Testing, Troubleshooting, Unix, Web Applications, Web Development, Web Services, XML, Call Center, CSS, Apache, CRM
Education
Università degli Studi di Padova 1997 — 2001
Dropout, Computer Science
ITIS Negrelli di Feltre 1993 — 1997
Diploma, Computer Science
Fast-Track Marketing October 2012 - Present
Self Employed June 2004 - October 2012
City of Aurora, Colorado June 2001 - August 2004
ClientLogic March 2000 - June 2001
WeddingNetwork.com June 1999 - March 2000
Exactis.com, Inc. November 1998 - June 1999
SPECTRUM Human Resource Systems Corp. June 1997 - November 1998
Chubb Computer Services August 1993 - May 1997
Holt & Ross, Inc. November 1992 - June 1993
Hillcrest Health Center October 1990 - October 1992
Skills
Social Media Marketing, Email Marketing, Marketing Communications, Copywriting, Advertising, Blogging, Public Relations, Marketing, Press Releases, Newsletters, Graphic Design, Event Planning, Web Content, Publicity, CRM, Management
Education
University of Oklahoma 1986 — 1990
BS, Journalism/Public Relations
Enid High School
Enid High School
Enid High School
Bankers Life and Casualty September 2011 - Present
GFAD Associates December 2008 - September 2011
EDS, an HP Company January 2005 - March 2008
ClearCube Technology 2005 - 2007
ClientLogic August 2003 - August 2004
Winters National Bank 1970 - 1975
Skills
Medicare Specialist, Long Term Care..., Sales Management, Strategy, Selling, Outsourcing, Account Management, Contract Negotiation, Solution Selling, Mergers
Education
University of Dayton 1970 — 1975
MBA, Management
Wittenberg University 1963 — 1967
BS, Management
Sitel Corporation December 2011 - Present
Sitel Corporation November 2009 - November 2011
Sitel Corporation April 2007 - October 2009
ClientLogic (now Sitel) October 2003 - January 2007
ClientLogic May 2000 - October 2003
Electronic Data Systems January 1997 - May 2000
Electronic Data Systems September 1992 - December 1996
Electronic Data Systems September 1986 - August 1992
Skills
Vendor Management, Account Management, IT Strategy, E-commerce, Service Delivery, Outsourcing, IT Outsourcing, BPO, ITIL, Business Process..., Data Center, Leadership, Pre-sales, Team Building, Project Management, Contact Centers, Business Strategy, Call Centers, Information Technology, Customer Experience, Program Management, Business Analysis, IT Service Management, Business Development, Process Improvement, Strategic Planning, CRM, Workforce Management, Team Leadership, IT Management, Offshoring, SDLC, SaaS, Integration, Cloud Computing, Business Process, Enterprise Software, Team Management, Business Intelligence, Enterprise Architecture, PMO, Business Transformation, Strategy, PMP, Solution Architecture
Education
University of South Alabama 1983 — 1986
BS, Major Finance / Minor Computer Science
Sandia Peak Realty June 2015 - Present
II-Day-Unlimited 2007 - August 2015
CompUSA March 2006 - March 2007
CompUSA March 2005 - March 2006
CompUSA October 2002 - December 2004
Siemens SBS August 2001 - July 2002
ClientLogic May 2000 - December 2000
American Express Travel Services July 1998 - February 2000
Skills
Customer Service, Account Management, Customer Satisfaction, Direct Sales, Inventory Management, Merchandising, Retail, Sales, Sales Management, Sales Operations, Team Building
Education
The University of New Mexico
Amerson Security Enterprises, LLC September 2015 - Present
Viaero Wireless November 2014 - September 2015
Planet Nissan March 2014 - October 2014
Apex Systems March 2014 - April 2014
TEKsystems January 2014 - January 2014
CompuVision Systems August 2012 - January 2014
ClientLogic November 2003 - May 2005
Skills
Network Administration, Windows, Technical Support, Windows XP, VMware, Microsoft Exchange, DNS, Help Desk Support, DHCP, Cisco Technologies, Virtualization, System Administration, Laptops, IT Service Management, Disaster Recovery, HTML, VPN, Printers, A+ Certified, JavaSE, Data Center, Group Policy, Hardware, Software Installation, VMware ESX, Routers, Networking, Security, Information Technology, Servers, Team Leadership, Active Directory, Windows Server, Wireless Networking, TCP/IP, Network Security, Firewalls, Windows 7, Computer Hardware, Switches, CCNA, WAN, Operating Systems, Telecommunications, Network Design, LAN-WAN, Project Management, VoIP, Management, Troubleshooting
Education
Western Governors University 2014 — 2016
Master of Science (MS), Information security and assurance
Western Governors University 2011 — 2014
Bachelor's Degree, Information Technology
University of Phoenix 2008 — 2010
Associate's Degree, Business Administration and Management, General, 3.5
T. Rowe Price October 2013 - Present
CareFirst BlueCross BlueShield April 2013 - August 2013
LPL Financial March 2011 - September 2012
Lockheed Martin February 2008 - December 2010
Wells Fargo December 2006 - December 2007
ClientLogic November 2005 - September 2006
Simpressions June 2005 - August 2005
Skills
SDLC, Business Analysis, Requirements Analysis, Visio, SharePoint, Data Warehousing, Integration, Business Intelligence, Agile Methodologies, SQL, .NET, ETL, Project Management, User Acceptance Testing, Business Requirements, Quality Center, UML, Microsoft SQL Server, Database Design, T-SQL, Data Modeling, Systems Analysis, Software Project..., Enterprise Architecture, Agile Project Management, Scrum, Databases, Software Development, Requirements Gathering, DB2
Education
University of Manitoba 2000 — 2005
Bachelor of Science, Computer Science, Minor in Business Management
Independent Health October 2014 - Present
Independent Health August 2008 - Present
Independent Health May 2006 - July 2008
Independent Health January 2004 - April 2006
ClientLogic 2000 - December 2003
ClientLogic 1999 - 2000
ClientLogic 1995 - 1999
Skills
Process Improvement, Visio, SDLC, Business Analysis, Insurance, Vendor Management, Business Requirements, Data Analysis, Requirements Gathering, Business Process..., Managed Care, HIPAA, Change Management, Access, Program Management
Education
State University of New York at Buffalo 1992 — 1998
Bachelor of Arts (BA), Psychology, 3.2
John I. Haas, Inc. June 2015 - Present
John I. Haas, Inc. February 2009 - June 2015
John I. Haas, Inc. September 2000 - February 2009
ClientLogic March 2002 - April 2003
Skills
Information Technology, VMware Infrastructure, Microsoft Exchange, Network Administration, Troubleshooting, Strategic Planning, Microsoft Server..., Storage Architecture, ERP, VMware, Supply Chain, Storage Virtualization, SAN, Continuous Improvement, Process Improvement, Project Management, Cross-functional Team..., Process Engineering, 5S, Lean Manufacturing, Manufacturing, Supply Chain Management, Operations Management, Change Management, Virtualization
Education
University of Phoenix 2009 — 2012
Bachelor of Science in Information Technology, Business Systems Analysis
University of Phoenix 2007 — 2009
Associate of Arts, Information Technology
Expedia, Inc. December 2013 - Present
Expedia March 2011 - December 2013
Bill & Melinda Gates Foundation October 2009 - March 2011
Colliers International January 2009 - October 2009
Starbucks April 2005 - December 2008
Microsoft May 2002 - April 2006
ClientLogic 1999 - 2002
Education
University at Buffalo
B.A.
Managed Admin September 2014 - Present
Freelance May 2013 - Present
University of New Mexico IT February 2009 - May 2013
T-Mobile October 2004 - February 2009
ClientLogic February 2001 - September 2004
Skills
Creative Writing, Technical Writing, Copywriting, Editing, Networking, OS X, Microsoft Office, Internet, Troubleshooting, SEO, SEO Copywriting, Windows, Mac OS X, Linux
Education
The University of New Mexico 2009 — 2013
Bachelor of Arts (BA), English (Creative Writing), Magna Cum Laude
OneMain Financial February 2015 - Present
Wells Fargo February 2013 - January 2015
Gitty Up N Go December 2011 - November 2012
Sodexo August 2011 - October 2011
Express Check Advance September 2009 - February 2011
Kangaroo Express May 2005 - September 2009
Walmart Supercenter February 2008 - September 2008
Dollar General August 2004 - May 2005
ClientLogic May 2004 - July 2004
Bonus Supercenter July 2001 - October 2003
Skills
Customer Service, Microsoft Office, Management, Sales, Microsoft Excel, Public Speaking, Microsoft Word, Team Building, Strategic Planning, Outlook, Training, PowerPoint, Social Media Marketing, Leadership, Social Media
Education
Andalusia High School
Diploma
LBWCC
BUSINESS ADMINISTRATION
Troy University
Troy University
Marketing
Golf Imposter May 2014 - Present
Phantom Marketing June 2012 - Present
Club Herder April 2011 - Present
Frontgate Golf April 2008 - Present
Chill Marketing March 2006 - April 2011
Ideal Images April 2003 - March 2006
Protocol Integrated Direct Marketing 2001 - 2003
ClientLogic 1999 - 2001
Convergys 1994 - 1999
Skills
Account Management, Customer Service, B2B, Business Development, Sales, Contract Negotiation, Sales Management, New Business Development, Golf, Creative..., Operations Management, Coaching, CRM, Hospitality, Leadership, Direct Marketing, Team Building, Entrepreneurship, Salesforce.com, Start-ups, Inventory Management, Strategic Partnerships, Direct Sales, Marketing Strategy, Online Marketing, Lead Generation, Selling
Education
University of Nebraska-Lincoln 1987 — 1992
University of Nebraska at Omaha
Broadcasting
Big Brothers Big Sisters of Central New Mexico July 2014 - Present
Kinesio Taping Association February 2014 - June 2014
Big Brothers, Big Sisters Donation Center June 2009 - February 2014
Brookline College November 2011 - January 2014
Ares Wargames 2010 - 2010
Wired New Mexico Initiative June 2009 - August 2009
Anderson Schools of Management September 2008 - May 2009
Bureau of Business and Economic Research February 2007 - May 2009
UNM Medical Legal Bookstore November 2004 - February 2007
ClientLogic January 2003 - March 2004
Skills
Leadership, Management, Strategy, Strategic Planning, Business Development, Marketing, Policy, Analysis, Customer Service, Cross-functional Team..., Staff Development, Negotiation, Research, Sales, Software Documentation, Customer Satisfaction, Sales Management, Retail, Higher Education
Education
The University of New Mexico 2007 — 2009
Masters of Business Administration, Management of Technology and Strategic Planning
The University of New Mexico 2003 — 2009
Bachelors of Business Administration, Operations Management and Marketing Management
Ingram Micro October 2013 - Present
HSBC June 2013 - October 2013
Sitel July 2001 - February 2013
WAVV 1990 - 2010
WNYSIP 1979 - 2010
ClientLogic 2001 - 2009
Buffalo Software Consulting Inc 1990 - 1998
Empire of America Realty Credit Corp 1987 - 1990
Skills
IBM Mainframe, Disaster Recovery, COBOL, VSAM, Abend-Aid, Panvalet, Computer Security, Linux, System Administration, Systems Engineering, Software Development, Data Center, Virtualization, DB2, Process Improvement, Integration, Mainframe, MVS, z/OS, TCP/IP, Operating Systems
Education
State University of New York at Buffalo 1974 — 1988
BS/BA, MIS, 3.25 QPA
Cardinal Dougherty High School 1963 — 1967
College Entrance
Dell, Inc. February 2012 - Present
Dell Financial Services June 2005 - September 2008
ClientLogic 2003 - 2005
Skills
Management, Sales, Salesforce.com, Solution Selling, Account Management, Sales Process, Teamwork, Enterprise Software, Direct Sales, Storage, Cloud Computing, Forecasting, Team Building, Channel Partners, Servers, Partner Management, Networking, Storage Solutions, Storage Virtualization, SaaS, Cross-functional Team..., Data Center, Sales Enablement, Storage Area Networks, Managed Services, Enterprise Storage, Sales Operations, Virtualization, Business Alliances, Dell Computers, Go-to-market Strategy, NAS, Professional Services, Dell PowerEdge Servers, Disaster Recovery, SAN, SMB
Education
University of Phoenix 2007 — 2010
Bachelor of Science (BS), Business Management
Lawton, OK
High School Diploma
University of Central Oklahoma
Chesapeake Energy August 2014 - Present
Chesapeake Energy December 2010 - August 2014
FIS January 2007 - November 2010
Agio IT 2010 - 2010
University of Oklahoma February 2006 - December 2006
ClientLogic June 2005 - December 2006
Skills
Troubleshooting, Visio, SQL, Business Analysis, Databases, Microsoft SQL Server, Web Development, Training, SharePoint, Software Documentation, Business Requirements, Customer Service, Requirements Gathering, Windows Server, HTML, Spotfire, SiteView, Peloton
Education
University of Oklahoma 2001 — 2006
Information Systems, Information Technology
eClinicalWorks April 2012 - Present
eClinicalWorks October 2006 - March 2012
Government of Canada August 2005 - August 2006
ClientLogic January 2004 - August 2005
Univeristy of new brunswick November 2001 - January 2004
Skills
Microsoft SQL Server, Perl, MySQL, XML, Data Center, Troubleshooting, SaaS, Servers, Visual Basic, Tomcat, Network Administration, Enterprise Software, JSP, Technical Support, Network Design, Software Implementation, Wireless Networking, HL7, ASP, Leadership, Cisco Technologies, VMware, Firewalls, Software Documentation, Databases, VMware ESX, VPN, SAN, Switches, Integration, Software Installation, Load Balancing, VMware Infrastructure, Virtualization, Operating Systems, Healthcare Information..., Red Hat Linux
Education
University of New Brunswick 2001 — 2004
Master of Science (MS), Electrical and Computer Engineering
University of Pune 1996 — 2000
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Mail Services, LLC April 2012 - Present
Geosync Global, LLC August 2010 - March 2012
CDS Global January 2007 - May 2009
Iowa State University Foundation March 2005 - September 2006
CDS Global May 2003 - March 2005
ClientLogic May 1999 - March 2003
Career Search Associates December 1997 - May 1999
Neodata (a Hicks Muse / EDS Company) September 1994 - August 1997
Skills
Contract Negotiation, Solution Selling, Public Speaking, CRM, Lead Generation
Education
University of Iowa 1986 — 1991
B.A., Communications Studies
Tarco June 2011 - Present
Det Norske Veritas January 2009 - January 2010
PQA April 2007 - December 2008
University of New Brunswick January 2007 - April 2007
Enbridge Gas Distribution September 2005 - December 2006
ClientLogic January 2006 - August 2006
Skills
Testing, Perl, C++, Visual Basic, Visio, Visual Studio, Matlab, SQL, Software Documentation, Embedded Systems, C#, Databases, Programming, Windows, Engineering, Java, AutoCAD, Control Systems Design, P&ID, HMI Programming, PLC Programming, PLC, Troubleshooting
Education
University of New Brunswick 2003 — 2008
Bachelor of Science (B.Sc.), Computer Engineering
University of New Brunswick 2002 — 2008
BSC, Computer / Electronics
UC Santa Barbara June 2009 - Present
Wilson Farms April 2003 - June 2007
ClientLogic January 2003 - April 2003
Skills
Materials Science, Semiconductors, Thin Films, Characterization, Nanotechnology, Photolithography, AFM, Scanning Electron..., Powder X-ray Diffraction, Nanofabrication, Physics, Microfabrication, Matlab
Education
UCSB 2009 — 2015
Doctor of Philosophy (Ph.D.), Materials Science
State University of New York at Buffalo 2006 — 2009
Bachelor of Science (BS), Electrical Engineering
Wryly Fantarding February 2007 - Present
ClientLogic February 2008 - December 2008
ClientLogic November 2007 - February 2008
Self-employed April 2006 - November 2007
University of New Mexico, Department of English August 2005 - December 2005
University of New Mexico June 2000 - May 2002
Conceptions Southwest August 2000 - December 2000
NoBul Graphics August 1992 - March 1997
Education
The University of New Mexico 1999 — 2005
BA
Aspect Software August 2007 - Present
Aspect Software July 2005 - August 2007
Mercury Insurance 2003 - 2005
ClientLogic 2002 - 2003
TCS Management 1999 - 2001
Skills
Call Center, Call Centers, Workforce Management, Contact Centers, Unified Communications
Education
University of Dayton 2001 — 2005
BS, Marketing
University of Dayton
MBA, Business Administration
Louis Berger September 2014 - Present
Atkins January 2010 - September 2014
Sitel January 2007 - January 2010
ClientLogic March 2004 - January 2007
ClientLogic January 2001 - March 2004
Skills
Leadership, Call Center, Avaya, VoIP, Vendor Management, Telecommunications, Service Delivery, Budgets, Call Centers, Business Analysis, Cisco Technologies, Customer Experience, Data Center, IT Service Management, IP, ITIL, Integration, Network Design, Networking, Outsourcing, Security, Servers, Troubleshooting, Unified Communications
Education
University at Buffalo 1992 — 1998
International Studies
Meridian Behavioral Healthcare, Inc. July 2006 - Present
The Centers, Inc. January 2014 - Present
NCF SHRM January 2013 - Present
NCF SHRM January 2011 - December 2012
Knabel Enterprises May 1996 - January 2012
SHRM January 2010 - December 2010
ACS December 2004 - January 2006
ClientLogic 2004 - 2004
ServiceZone November 2000 - November 2001
Skills
ADP Payroll, Applicant Tracking..., Benefits Administration, Call Centers, Career Counseling, Career Development, Change Management, Coaching, Cold Calling, Customer Service, Employee Benefits, Employee Engagement, Employee Relations, Employment Law, Executive Search, FMLA, HR Consulting, HR Policies, HRIS, Healthcare, Hiring, Human Resources, Interviews, Job Analysis, Labor Relations, Leadership, Leadership Development, Management, Non-profits, Nonprofits, Onboarding, Organizational..., Payroll, Performance Management, Personnel Management, Program Management, Public Speaking, Recruiting, Resume Writing, Sales, Staff Development, Strategic Planning, Succession Planning, Talent Acquisition, Talent Management, Team Building, Time Management, Training, Workforce Planning
Education
University of North Florida - College of Business Administration 1985 — 1989
MHRM, Human Resources
Virginia Commonwealth University - School of Business 1973 — 1977
BS, Psychology
Denbigh High School 1969 — 1973
HS Diploma, College Prep
INSTALLS inc November 2006 - Present
INSTALLS inc November 2000 - November 2006
Blueband.net 1999 - 2000
Softbank Services Group 1995 - 1997
ClientLogic 1990 - 1997
Education
University at Buffalo 1986 — 1991
BS, Computer Science
University Health System January 2015 - Present
University Health System June 2012 - January 2015
University Health System June 2014 - October 2014
University Health System July 2013 - February 2014
HCA Physician Services (Methodist Healthcare System) July 2008 - June 2012
Kidney Specialists November 2005 - July 2008
ClientLogic May 1999 - October 2005
Skills
Healthcare Information..., Healthcare Management, Healthcare Financial..., Budget & Planning, Lean Healthcare, Revenue Cycle Management, Pediatrics
Education
The University of Texas at Austin 2015 — 2015
Lean Healthcare Certificate
The University of Texas at San Antonio
MBA
Sitel May 2006 - Present
ClientLogic April 1996 - May 2006
Calspan Corporation May 1995 - April 1996
Skills
Agile Methodologies, Integration, Process Improvement, Vendor Management, Project Management, IT Management, CRM, Web Applications, Business Analysis, SDLC, Virtualization, Cloud Computing, Team Management, IT Strategy, Technical Support, Leadership, Cross-functional Team..., Troubleshooting, Microsoft SQL Server, Data Center, Management, Quality Assurance, Enterprise Software, IT Service Management, ITIL, Outsourcing, Information Technology, Business Intelligence, Call Centers, SharePoint, IT Operations, Disaster Recovery, Software Documentation, Databases, Visio, Requirements Analysis, Software Project..., Service Delivery
Education
University at Buffalo
MA, Psychology
University at Buffalo
BS, Computer Science
Pharmaceuticals June 2007 - Present
ClientLogic 2005 - 2007
Sitel 2005 - 2007
Education
University of Phoenix 2005 — 2007
Goldman Sachs January 2013 - Present
IBM June 2007 - January 2013
ClientLogic May 2003 - November 2004
Skills
TDD, Java, Python, Ant, SOA, System Testing, Defect Tracking, CMVC, Eclipse, Rational Team Concert, Teaming, Software Development, Agile, Waterfall, Debugging, Linux, Windows, Websphere, Test Automation, Middleware, Unix, Scrum, WebSphere Application..., Software Engineering
Education
State University of New York at Buffalo 2004 — 2007
BS, BA, Computer Science, Mathematics
Granny NANNIES of North Texas June 2014 - Present
Academic Partnerships February 2013 - February 2015
Rapp Collins Worldwide April 2011 - February 2013
Centego - an Excentus company July 2010 - April 2011
MetroSplash Systems Group February 2008 - April 2011
LCJ Solutions May 2003 - February 2008
Bridgespan February 2001 - April 2003
Ascendant Solutions February 2000 - February 2001
ClientLogic February 1997 - February 2000
West Corporation January 1995 - February 1997
Skills
Start-ups, Mergers, Telecommunications, Call Center, Sales, SaaS, Product Management, E-commerce, Project Management, Agile Methodologies, CRM, Business Development, Team Leadership, Strategic Planning, Leadership, IT Strategy, Analytics, Program Management, Process Improvement, Vendor Management, Business Intelligence, Mobile Devices, Project Planning, Salesforce.com, Management, Enterprise Software, Software Development, Integration, Change Management, Cross-functional Team..., Executive Management, Strategy, Software Project..., IT Management, Strategic Partnerships, Databases, Business Strategy, Outsourcing
Education
University of Nebraska-Lincoln 1975 — 1980
C Squared Solutions, LLC October 2011 - Present
Fluensee, Inc. May 2007 - Present
Tatum LLC April 2002 - February 2010
Rainbow Rewards 2003 - 2006
Arrowhead Consulting Company 2001 - 2002
ClientLogic 1999 - 2001
MarketVision January 1996 - December 1999
Cottrell, Ltd. 1992 - 1994
Coral Companies, Inc. 1987 - 1990
Mademoiselle Management Corporation 1983 - 1987
Skills
CFO Services, Executive Management, Administration, Cash Flow, Mergers, Due Diligence, Financial Analysis, Cost Accounting, Financial Modeling, CFOs, Accounting, Strategic Financial..., Software, Acquisition Integration, Corporate Finance, Finance, Internal Audit, Mergers, Turn Around Management, Management
Education
University of Colorado at Denver 1988 — 1990
MBA, Finance
University of Colorado at Boulder - Leeds School of Business 1970 — 1974
BS, Accounting
NetSuite June 2015 - Present
Corporate Web Consulting June 2008 - Present
Bronto Software January 2014 - June 2015
Bronto Software November 2010 - January 2014
Newlywebbed, LLC. June 2010 - March 2012
JBA Network March 2003 - October 2010
Corporate Web Consulting June 2007 - June 2008
ClientLogic January 2000 - January 2003
Skills
Zend Certified Engineer, AJAX, MySQL, PHP, Apache, HTML, Python, Perl, JavaScript, Unit Testing, jQuery, Software Development, MVC, SQL, Web Development, Database Design, REST, XHTML, Web Applications, WordPress, Databases, Java, XML, CSS, Xdebug, PDO, Software Design, Visual Basic, PostgreSQL, C++, Subversion, JSON, JUnit, Software Engineering, SaaS, Design Patterns, Agile Methodologies
Education
University of North Carolina at Asheville 2002 — 2006
B.S., Computer Science
NV Energy Inc 2008 - Present
Nevada Power Company May 2004 - Present
ClientLogic May 2001 - May 2004
Skills
Power Protection
Education
University of Nevada Las Vegas Lee Business School 2007 — 2011
MBA, MBA
University of Nevada-Las Vegas 2001 — 2005
VMC February 2008 - Present
ACS February 2002 - March 2007
Lancit Communications January 2001 - July 2001
ClientLogic January 1993 - December 2000
Skills
Customer Satisfaction, Vendor Management, Outsourcing, Customer Experience, Process Improvement, Management, Call Center, BPO, Program Management, Workforce Management, Operations Management, CRM, Service Delivery, Business Process..., Customer Service, Contact Centers, Call Centers
Education
University at Buffalo
Bachelor's Degree
Genova Diagnostics Sales ManagerBlockbuster Video2005 - 2007
ClientLogic 2000 - 2005
Education
University of North Carolina at Asheville 1997 — 2000
ClientLogic April 2007 - Present
Education
University of Mumbai
Time Warner Cable April 2008 - Present
Time Warner Cable / Adelphia Communications October 2003 - April 2008
ClientLogic August 2001 - October 2003
ClientLogic January 2001 - August 2001
ClientLogic June 1998 - December 2000
ClientLogic July 1996 - June 1998
ClientLogic July 1993 - July 1996
Buffalo Yacht Club June 1992 - September 1993
ClientLogic February 1993 - July 1993
ClientLogic August 1992 - February 1993
Skills
Call Center, Workforce Management, Customer Experience, Customer Satisfaction, Avaya, Telemarketing, Process Improvement, Telecommunications, Vendor Management, Customer Retention, Call Center Development, BPO, ACD, Performance Management, Operations Management
Education
University at Buffalo 1983 — 1987
BS, accounting
New Mexico Dept of Workforce Solutions September 2014 - Present
TriCore Reference Laboratories March 2010 - September 2014
Thomson Reuters August 2004 - March 2010
ClientLogic October 2002 - August 2004
John Hancock Financial Services 1999 - October 2002
Skills
Mentoring, Planning, Budgeting, Negotiation, PMO, Scheduling, Documentation, Problem Solving, Excel, Customer Relations, Windows, Team Building, Process Improvement, Customer Service, Requirements Analysis, Healthcare, Microsoft Office, Quality Assurance, Vendor Management, Program Management, Strategic Planning, Change Management, Word, SQL, PowerPoint, Call Center, Team Leadership, Business Analysis, Team Management, Visio, Troubleshooting, Outlook, MS Project, Project Planning, SharePoint, Coaching, Data Analysis, Cross-functional Team..., Operations Management, Software Documentation, Microsoft Word, Budgets, Healthcare Information..., Training, Analysis, Microsoft Excel, Call Centers, Project Management, Human Resources, CRM
Education
The University of New Mexico 1991 — 2014
Bachelor of Science (B.S.), Technology & Training
The University of New Mexico 1991 — 2014
Bachelor of Science (B.S.), Technology & Training
Abacus Group December 2014 - Present
Simpson Thacher & Bartlett LLP January 2005 - December 2014
Simpson Thacher & Bartlett LLP August 2002 - December 2004
HumbleMonkey, LLC March 2002 - August 2002
Worldlyinvestor.com January 2000 - January 2002
APS American November 1999 - January 2000
ClientLogic August 1998 - October 1999
Skills
Microsoft Exchange, Technical Support, Servers, Troubleshooting, Windows Server, Networking, Help Desk Support, System Administration, Blackberry, Active Directory, Software Installation, Windows 7, Network Administration, Hardware, Litigation Support, Outlook, Software Documentation, Blackberry Enterprise..., Technical Training, Technical Documentation, Citrix, RSA SecurID, XenMobile, Kaspersky
Education
University at Buffalo 1994 — 1998
Bachelor of Arts, Anthropology
M&T Bank April 2014 - Present
Synacor December 2012 - September 2013
Ecology and Environment, Inc January 2010 - December 2012
IIMAK August 2009 - January 2010
Sitel November 2006 - June 2009
Clientlogic 1998 - 2007
Skills
Project Management, Business Analysis, Process Improvement, Change Management, Troubleshooting, Microsoft Office, SQL, Microsoft SQL Server, Oracle, C#, ASP.NET, VB.NET, Management, IT Strategy, SDLC, ITIL, Agile Methodologies, Databases, Software Documentation, Integration, Active Directory, SharePoint, IT Management, Cross-functional Team..., Software Project..., Requirements Analysis, MS Project, Visio, Requirements Gathering, PMP, Software Development, Systems Analysis, IIS, Database Design
Education
Buffalo State College 1997 — 2000
BS, Computer Information Systems
City of Oshawa 2003 - Present
GE Capital July 2003 - December 2003
ClientLogic October 2000 - June 2003
Toronto School Of Business 1999 - 2000
Guinness Nigeria PLC 1997 - 1999
Skills
System Administration, Team Leadership, Technical Support, Project Management, Change Management, Troubleshooting, Security, Microsoft Office, ITIL, Requirements Analysis, Business Analysis, Project Planning, Disaster Recovery, Microsoft Excel, Analysis, Program Management
Education
Toronto School of Business 1999 — 2000
Network, Network Administration
FEGO
University of Ilorin
B.Eng, Electrical & Electronics Engineering
Yaba College Of Technology, Lagos
Dipolma, Electrical Engineering
Honda Manufacturing of South Carolina March 2014 - Present
WasteZero LLC December 2008 - March 2014
PandaDoc 2013 - 2014
PandaDoc 2013 - 2014
InterCoastal Net Designs 2007 - 2008
Cornwell Data Services 2002 - 2005
ClientLogic 1998 - October 2002
Skills
Web Development, WordPress, CRM, Business Intelligence, Program Management, CSS, Project Management, VB.NET, Programming, SQL, SDLC, Social Media Marketing, ColdFusion, SEO, Process Improvement, Web Analytics
Education
University of Phoenix 2010 — 2014
Associates, Computer Science
Roosevelt # 7
Roosevelt # 7
Roosevelt # 7
Las Vegas Valley Water District October 2005 - Present
Las Vegas Valley Water District (via Resource Associates) 2005 - Present
Nextel Partners 2004 - 2005
Lilly US Field Help Desk 2001 - 2004
ClientLogic 1999 - 2001
Skills
Active Directory, Printers, Troubleshooting, Disaster Recovery, Software Documentation, VMware, Windows Server, Computer Hardware, SQL, SharePoint, Microsoft SQL Server, Process Improvement, System Administration, Servers, Windows XP, XP, Technical Support, Windows 7, Help Desk Support, Databases, Visio
Education
University of Kentucky
English Literature
University of Nevada-Las Vegas
Science, Mathematics
Tire Kingdom May 2014 - Present
TBC corp (dba Tire kingdom, NTB) November 2007 - Present
TBC Corporation November 2007 - Present
PetSmart September 2003 - November 2007
ClientLogic July 2002 - February 2003
Eddie Bauer September 1991 - July 2002
Target August 1987 - May 1991
Old National Bank January 1979 - July 1987
Skills
Human Resources, Employee Relations, Performance Management, Deferred Compensation, Onboarding, Recruiting, HRIS, Hiring, Talent Management, Employee Benefits, Employee Engagement, Training, Team Building, Coaching, Succession Planning
Education
University of Evansville 1978 — 1986
BS, Human Resources management
United Health Group March 2010 - Present
United Health Group November 2007 - March 2010
TTE Technology May 2007 - September 2007
Freddie Mac April 2006 - December 2006
ClientLogic November 2005 - March 2006
Simpressions June 2005 - August 2005
University of Manitoba - Academic Computing and Networking September 2004 - April 2005
Skills
Database Administration, Database Design, T-SQL, Business Intelligence, SQL Server 2000-2008, Sybase, Project Management, SSRS, Microsoft SQL Server, Disaster Recovery, High Availability..., VMware, AIX, System Administration, SDLC, Unix, Oracle, Data Warehousing, Databases, SharePoint, Visio, Data Modeling, SSIS, Enterprise Architecture, Requirements Analysis, Systems Analysis, IIS
Education
University of Manitoba
BSc, Computer Science, Minor in Management
Urban Outfitters April 2014 - Present
Urban Outfitters May 2013 - March 2014
Urban Outfitters June 2011 - May 2013
Urban Outfitters March 2009 - June 2011
Urban Outfitters June 2007 - March 2009
Urban Outfitters June 2004 - June 2007
GMAC Mortgage July 2003 - May 2004
AT&T Mobility November 2002 - June 2003
ClientLogic January 2000 - September 2002
Skills
Product Development, Excel, Microsoft Office, Customer Service, Customer Relations, Inventory Management, Retail, Problem Solving, Process Improvement, Team Building, Business Process, Business Analysis, Strategic Planning, Outlook, Sales Support, Sourcing, Negotiation, Supply Chain Management, Quality Assurance, Business Process..., Trend Analysis
Education
The University of New Mexico 1998 — 2001
Sociology
Aequus Technologies June 2007 - Present
ClientLogic December 1995 - December 2003
ClientLogic Corporation (now Sitel) 1995 - 2003
Education
University at Buffalo 1986 — 1989
BS, Economics
Celerion December 2013 - February 2015
Statistics Collaborative March 2012 - December 2013
ClientLogic 2006 - 2006
MCI Corporation 2002 - 2005
MCI Corporation 2001 - 2002
Skills
SAS, Data Analysis, Biostatistics, Statistics, R, Statistical Modeling, Statistical Reporting, Statistical Data..., Clinical Trials, Statistical Programming
Education
Tulane University 2009 — 2011
MS, Biostatistics
University of South Carolina-Columbia 2006 — 2009
BS, Applied Mathematics
Henry Ford Health System August 2015 - Present
Great Lakes Caring September 2014 - Present
Acadia Healthcare January 2015 - April 2015
AudaExplore December 2012 - August 2014
University of Michigan January 2012 - December 2012
Dermatology Specialists of Canton August 2006 - August 2011
ClientLogic June 2002 - August 2005
Skills
Medical Devices, Medical Terminology, Medical Records, EMR, Appointment Scheduling, Telemetry, Clinical medical..., Customer Satisfaction, Leadership, Medicine, Nursing, Patient Education, Practice Management, Mental Health, Surgery, Training, Treatment, Vital Signs, Chest Tubes, Clinical Research, Wound Care, eClinical Works, Customer Service, DEXA
Education
University of Michigan-Flint 2014 — 2016
Bachelor's Degree, BSN completion
Wayne County Community College District 2007 — 2013
Associate's Degree, Nursing
Bogalusa High Schol 1998 — 2001
High School Diploma, Diploma
Buildingstars July 2011 - Present
Target June 2005 - November 2011
Elite Commercial Services, Inc. August 2001 - July 2005
Intersections Inc. November 2003 - October 2004
ClientLogic 1999 - 2003
Skills
Facilities Management, Coaching, Income Statement, Process Scheduler, Talent Acquisition, Leadership, Budgets, Operations Management, Management, Recruiting, Contract Negotiation, Team Leadership, Training
Education
University of Phoenix
Bachelor of Business Administration (BBA)
GE Power & Water October 2014 - Present
Waste Management May 2012 - September 2014
Waste Management May 2008 - May 2012
Waste Management October 2006 - April 2008
Associated Credit Union of Texas September 2004 - September 2006
ClientLogic June 2004 - October 2004
Nate's Restoration Systems January 2004 - May 2004
Skills
Business Intelligence, Business Analysis, Oracle, Tableau, Data Analysis, SQL, Microstrategy, Crystal Reports, Business Objects, SDLC, Data Warehousing, Integration, Databases, Microsoft Office, Netezza, Viewpoint, Microsoft SQL Server, Process Automation
Education
University of Houston-Downtown 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 4.0
East Texas Baptist University 2000 — 2004
Bachelor of Science, Computer Information Systems
KPMG June 2014 - Present
Sitel April 2012 - April 2014
Sitel January 2007 - April 2012
ClientLogic January 2000 - January 2007
LCS Industries May 1991 - December 1999
Education
The University of Texas at Austin 1983 — 1986
Bachelor, Computer Science
Maracay Homes August 2010 - Present
Pulte Group, Inc. February 2010 - August 2010
Pulte Group, Inc. September 2009 - February 2010
Pulte Group, Inc. September 2008 - December 2008
PulteGroup April 2004 - September 2008
ClientLogic November 2003 - March 2004
State of New Mexico June 2003 - August 2003
Skills
Project Management, Windows Server, VMware, Cisco Technologies, Active Directory, Technical Support, System Administration, Hardware, Troubleshooting, Visio, Microsoft Exchange, Information Technology, VPN, Software Installation, Servers, SharePoint, Infrastructure
Education
The University of New Mexico - Robert O. Anderson School of Management 2004 — 2005
Masters of Business Administration, Management Information Systems
The University of New Mexico - Robert O. Anderson School of Management 2000 — 2004
Bachelors of Business Administration, Management Information Systems
Tigerdirect.ca July 2006 - Present
Tigerdirect.ca February 2009 - February 2013
ClientLogic May 2004 - July 2006
Durham Contact Centre 2003 - 2005
Skills
Marketing Strategy, Sales Management, Advertising, Online Marketing, Business Coaching, Programming, Microsoft Office, Visual Studio, Visual Basic, VBA, Sales Operations, Information Technology, IT Sales, New Hire Training, Recruiting, Channel Partners, Channel Sales, Direct Sales, Partner Management, B2B, Resellers, Go-to-market Strategy, Multi-channel Marketing, Solution Selling, Competitive Analysis, Product Marketing, Sales Process, Business Planning, Market Research, Leadership, B2B Marketing, Channel Strategy, Sales Presentations, Strategic Partnerships
Education
Toronto School of Business 2000 — 2002
Business Administration
Toronto School of Business 2000 — 2002
Computer Applications
Holy Trinity Catholic Church 2007 - Present
Broadcast Software International 2002 - 2007
Broadcast Software International 1999 - 2002
ClientLogic 1997 - 1999
ClientLogic 1995 - 1997
James River Corporation 1990 - 1993
James River Corporation 1988 - 1990
Precision Castparts 1986 - 1988
Skills
Financial Reporting, Budgets, Financial Analysis, Accounting, Management, Finance, Access, Profit Maximization, Customer Service, Leadership, Strategic Planning, Nonprofits, Project Planning, Managerial Finance
Education
Wayne State University 1994 — 1997
MBA, Finance, Economics
University of Portland 1982 — 1987
BBA, Accounting
Hydro One Brampton April 2013 - Present
Wells Fargo Financial November 2005 - March 2012
ClientLogic September 2001 - November 2005
Skills
Credit, Mortgage Lending, Loans, Credit Cards, Credit Analysis, Banking
Education
University of Mumbai
Culinary Health Fund July 2012 - Present
Republic Services Inc April 2006 - July 2012
Republic Services Inc April 2006 - July 2012
ClientLogic October 2004 - December 2005
Bellagio October 2004 - December 2005
County of San Diego August 2004 - October 2004
Sycuan Casino March 2002 - July 2004
Skills
ADP Payroll, Kronos, Ceridian, Garnishments, Benefits Administration, Payroll, HRIS, Employee Relations, Employee Benefits, New Hire Orientations, Deferred Compensation, FMLA, Human Resources, Onboarding, PeopleSoft, Labor Relations, I-9 Compliance, Recycling, Revenue Analysis, External Audit, Union Contract...
Education
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix 2008 — 2010
Bachelor's degree, Business Administration and Management, General
Western International University 2005 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
University of Phoenix
Masters of Business Administration, Human Resources
University of Phoenix
Bachelors of Science, Business Administration
Western International University
Associates of Arts, Business Administration
Sitel January 1999 - Present
ClientLogic January 2001 - January 2005
Skills
Oracle, Business Objects, Database Design, ETL, Data Warehousing, PL/SQL, Oracle SQL, Business Intelligence, SQL Server, Databases, SQL, Visual Basic, Data Modeling, Data Analysis, Stored Procedures, C#, Data Quality, Java, Performance Tuning, Systems Analysis, Data Migration, SSRS, Microsoft SQL Server, SOA, SDLC, Erwin, Unix, T-SQL, Solaris, Crystal Reports, Business Analysis, DB2, HTML, Visio, Requirements Analysis, Software Development, Master Data Management, MDM, Oracle DRM, Requirements Gathering, Sybase, Testing
Education
State University of New York at Buffalo 1996 — 2001
Bachelor, Computer Information Systems
State University of New York at Buffalo 1996 — 2001
Bachelor, Mathematics
Off the Grid LLC May 2012 - Present
GE Intelligent Platforms June 2006 - April 2012
Teradon Industries March 2004 - June 2006
ClientLogic January 1999 - October 2003
Voicestream January 1998 - January 1999
VIP Staffing January 1994 - January 1998
Skills
Recruiting, Training, Product Marketing, Product Management, Cross-functional Team..., Management, Solution Selling, New Business Development, Automation, Demand Generation, Business Strategy, Business Development, Marketing Strategy, Program Management, Sales Operations, Process Improvement, Testing
Education
The University of New Mexico 1993 — 1997
Bachelor's Degree, Business Administration; Accounting/Finance, 3.0
Sitel July 2012 - Present
Paragon Technical Services March 2008 - July 2012
Fort Services June 2007 - March 2008
Lynx Services June 2001 - June 2007
Faneuil Group August 2000 - June 2001
ClientLogic June 1998 - August 2000
Associates Commercie Solutions May 1992 - June 1998
Skills
Business Process..., Finance for..., Team Process Leadership, Lean Enterprise –..., Sigma Logic – Managers..., TCS Scheduling –..., Witness Solutions –..., Mercom Logger Recording..., E-Talk Data/Voice..., Avaya PBX/Phone Switch..., Avaya Customer..., Corporate Accounting..., Corporate Payroll..., Building Teams To..., IEX Scheduling..., Voice of the Customer..., Account Management, Business Process, Customer Service, Forecasting, Management, Payroll, Process Improvement, Training, Vendor Management, Budgets, Call Centers, Finance, Insurance, Sales
Education
Tusculum College 1991 — 1993
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Northeast State Technical and Community College 1987 — 1989
Associate's degree, Accounting and Finance
Palmetto General Hospital March 2012 - Present
Conifer Health Solutions March 2012 - Present
Jackson Memorial Hospital August 2011 - December 2011
Emblem/HIPA January 2009 - March 2011
Emblem/ HIPA May 2005 - January 2009
HIPA February 2002 - May 2005
Clientlogic November 1997 - November 2001
Education
University of Phoenix 2008 — 2011
Bachelor's degree, Health/Health Care Administration/Management
University of Phoenix 2008 — 2011
Bachelors, Health Administration