ClientLogic Company
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ClientLogic Employees
Employee
Years
Job
Industry
Maque'da Muse Maque'da Muse's ClientLogic Experience 2003 - 2004
Job Business Owner at Judah360. LLC
Industry Wireless
Experience
Judah360. LLC July 2015 - Present
AT&T Mobility 2010 - Present
Deluxe Ventures 2011 - 2013
Oklahoma Blood Institute September 2009 - May 2010
GC Services November 2009 - 2010
Various ad agencies & direct clients 2004 - 2010
Dell 2007 - 2008
DIRECTV October 2005 - December 2007
ClientLogic 2003 - 2004
INTEGRIS Health 2003 - 2004
Skills
Customer Service, Training, Project Management, Team Building, Sales, Team Leadership, Customer Satisfaction, Account Management, Science, History, Telecommunications, Networking, Troubleshooting, Vendor Management, Wireless, Direct Sales, Environmental Science, Environmental Awareness, Environmental Issues, Agricultural Economics, Geography, Botany, Water Quality, Water Resources, Water Supply, Land Use Planning, Environmental Education, Forestry, Rangeland, Aquatic Ecology, Climate Change Impacts, Climate Action Planning, Event Planning
Education
University of Phoenix 2014 — 2016
Enviromental Science, Geology/Earth Science, General
San Diego State University-California State University 1994 — 2010
certificates, Science
Rose State College 2004 — 2006
Pre-Nursing Studies
University of Manoa/ HCC 1992 — 1994
AA, Poltical Science, Psychology
Meade High School
Judah360. LLC July 2015 - Present
AT&T Mobility 2010 - Present
Deluxe Ventures 2011 - 2013
Oklahoma Blood Institute September 2009 - May 2010
GC Services November 2009 - 2010
Various ad agencies & direct clients 2004 - 2010
Dell 2007 - 2008
DIRECTV October 2005 - December 2007
ClientLogic 2003 - 2004
INTEGRIS Health 2003 - 2004
Skills
Customer Service, Training, Project Management, Team Building, Sales, Team Leadership, Customer Satisfaction, Account Management, Science, History, Telecommunications, Networking, Troubleshooting, Vendor Management, Wireless, Direct Sales, Environmental Science, Environmental Awareness, Environmental Issues, Agricultural Economics, Geography, Botany, Water Quality, Water Resources, Water Supply, Land Use Planning, Environmental Education, Forestry, Rangeland, Aquatic Ecology, Climate Change Impacts, Climate Action Planning, Event Planning
Education
University of Phoenix 2014 — 2016
Enviromental Science, Geology/Earth Science, General
San Diego State University-California State University 1994 — 2010
certificates, Science
Rose State College 2004 — 2006
Pre-Nursing Studies
University of Manoa/ HCC 1992 — 1994
AA, Poltical Science, Psychology
Meade High School
David Pecenco David Pecenco's ClientLogic Experience March 1998 - February 2001
Job Training Manager at ValueCentric
Industry Construction
Experience
ValueCentric October 2013 - Present
Watson Bowman Acme Corp April 2009 - September 2013
Emedco June 2003 - December 2008
Austin Air Systems February 2001 - November 2002
ClientLogic March 1998 - February 2001
Pecenco Family 1976 - 2001
Pecenco Family 1976 - 2001
Skills
Revenue Protection, Relationship Management, Project Management, Product Development, Customer Service, Product Training, Purchasing Negotiation, Sales Prospecting, Trade Shows, Pricing Strategy, Training, Marketing Communications, SAP, Goldmine, Microsoft Excel, Adobe Creative Suite, Microsoft Office, Construction Management, Sales, Direct Sales, Business Development, Management, Sales Management, Marketing Strategy, New Business Development, Account Management
Education
State University of New York at Buffalo - School of Management 2010 — 2013
MBA, Professional MBA
SUNY at Buffalo 1995 — 2000
BA, Art, Architecture
CHS
ValueCentric October 2013 - Present
Watson Bowman Acme Corp April 2009 - September 2013
Emedco June 2003 - December 2008
Austin Air Systems February 2001 - November 2002
ClientLogic March 1998 - February 2001
Pecenco Family 1976 - 2001
Pecenco Family 1976 - 2001
Skills
Revenue Protection, Relationship Management, Project Management, Product Development, Customer Service, Product Training, Purchasing Negotiation, Sales Prospecting, Trade Shows, Pricing Strategy, Training, Marketing Communications, SAP, Goldmine, Microsoft Excel, Adobe Creative Suite, Microsoft Office, Construction Management, Sales, Direct Sales, Business Development, Management, Sales Management, Marketing Strategy, New Business Development, Account Management
Education
State University of New York at Buffalo - School of Management 2010 — 2013
MBA, Professional MBA
SUNY at Buffalo 1995 — 2000
BA, Art, Architecture
CHS
Tamala (Tami) Conner Chester Tamala (Tami) Conner Chester's ClientLogic Experience October 1998 - June 2005
Job VP Learning and Leadership Development
Industry Human Resources
Experience
Bank of America June 2010 - Present
Relational Capital Group August 2009 - December 2011
Bank of America June 2010 - May 2011
Via-Source June 2009 - June 2010
Spryos 2007 - 2009
Ferrazzi Greenlight March 2005 - December 2008
Intulogy, LLC February 2004 - March 2008
Bank of America 2007 - 2008
ClientLogic October 1998 - June 2005
The Associates 1998 - 2001
Skills
Curriculum Design, Instructional Design, Six Sigma, Infrastructure, Operational Excellence, Leadership, Training, Operations Management, Change Management, Program Management, Vendor Management, Call Centers, Process Improvement, Strategic Planning, Team Building, Management, Coaching, Employee Training, Staff Development, Performance Improvement, Strategy, Business Process..., Budgets, Organizational..., Management Consulting, Leadership Development, Risk Management, Performance Management, Analytics, Public Speaking, Cross-functional Team..., Workshop Facilitation, Business Analysis, Analysis, Banking, Project Management, Team Leadership, CRM, Start-ups, Customer Experience, Business Development, Outsourcing, Project Portfolio..., Talent Management, Consulting, PMO, Project Planning, Organizational Design, Business Transformation, E-Learning
Education
Oklahoma State University 1993 — 1994
MA, English - Linguistics
University of South Carolina-Aiken 1990 — 1993
BA, English - Magna Cum Laude
Coker College
Bank of America June 2010 - Present
Relational Capital Group August 2009 - December 2011
Bank of America June 2010 - May 2011
Via-Source June 2009 - June 2010
Spryos 2007 - 2009
Ferrazzi Greenlight March 2005 - December 2008
Intulogy, LLC February 2004 - March 2008
Bank of America 2007 - 2008
ClientLogic October 1998 - June 2005
The Associates 1998 - 2001
Skills
Curriculum Design, Instructional Design, Six Sigma, Infrastructure, Operational Excellence, Leadership, Training, Operations Management, Change Management, Program Management, Vendor Management, Call Centers, Process Improvement, Strategic Planning, Team Building, Management, Coaching, Employee Training, Staff Development, Performance Improvement, Strategy, Business Process..., Budgets, Organizational..., Management Consulting, Leadership Development, Risk Management, Performance Management, Analytics, Public Speaking, Cross-functional Team..., Workshop Facilitation, Business Analysis, Analysis, Banking, Project Management, Team Leadership, CRM, Start-ups, Customer Experience, Business Development, Outsourcing, Project Portfolio..., Talent Management, Consulting, PMO, Project Planning, Organizational Design, Business Transformation, E-Learning
Education
Oklahoma State University 1993 — 1994
MA, English - Linguistics
University of South Carolina-Aiken 1990 — 1993
BA, English - Magna Cum Laude
Coker College
Joseph Vaughan, MS, MBA Joseph Vaughan, MS, MBA's ClientLogic Experience 1999 - 2005
Job Business Analyst at Helping People
Industry Electrical/Electronic Manufacturing
Experience
Helping People July 2015 - Present
Albuquerque Area Engineering May 2005 - Present
Reference Laboratory August 2012 - Present
Water Disinfectant Company August 2014 - May 2015
A Nickel Foundry April 2012 - July 2012
Polyflow August 2011 - April 2012
PDS Tech, Inc. October 2010 - May 2011
ITT Industries February 2009 - September 2010
Advent Solar May 2005 - January 2009
ClientLogic 1999 - 2005
Skills
Engineers, Engineering, Six Sigma, Quality Assurance, Hardware, Electrical Engineering, Troubleshooting, Assembly, Testing, Automation, Electrical, ISO, R&D, Manufacturing, Quality Management, Problem Solving, Electronics, Process Development, Continuous Improvement, CAD, Lean Manufacturing, Documentation, Analysis, Production, Product Development, Programming, Religious Studies, Process Control, Semiconductors, Integration, Electricians, Failure Analysis, Aerospace, Process Simulation, Design of Experiments, SPC, Engineering Management, Process Engineering, Manufacturing..., Training, Quality System, FMEA, Cross-functional Team..., Kaizen, Value Stream Mapping, Quality Control, Manufacturing..., Facilitation and..., Program Management, Process Improvement
Education
American Military University 2012 — 2015
Master's Degree, Digital Forensics (Applied IT), 4.0 out of 4.0
Webster University 2007 — 2010
Master of Arts, Business Administration, 3.8 out of 4.0
The University of New Mexico 2002 — 2005
Bachelor of Science, Electrical Engineering
Albuquerque Technical Vocational Institute 2000 — 2003
Associate of Science, General Engineering
Stephen F. Austin State University 1990 — 1992
non-degree, Physics and Math
Helping People July 2015 - Present
Albuquerque Area Engineering May 2005 - Present
Reference Laboratory August 2012 - Present
Water Disinfectant Company August 2014 - May 2015
A Nickel Foundry April 2012 - July 2012
Polyflow August 2011 - April 2012
PDS Tech, Inc. October 2010 - May 2011
ITT Industries February 2009 - September 2010
Advent Solar May 2005 - January 2009
ClientLogic 1999 - 2005
Skills
Engineers, Engineering, Six Sigma, Quality Assurance, Hardware, Electrical Engineering, Troubleshooting, Assembly, Testing, Automation, Electrical, ISO, R&D, Manufacturing, Quality Management, Problem Solving, Electronics, Process Development, Continuous Improvement, CAD, Lean Manufacturing, Documentation, Analysis, Production, Product Development, Programming, Religious Studies, Process Control, Semiconductors, Integration, Electricians, Failure Analysis, Aerospace, Process Simulation, Design of Experiments, SPC, Engineering Management, Process Engineering, Manufacturing..., Training, Quality System, FMEA, Cross-functional Team..., Kaizen, Value Stream Mapping, Quality Control, Manufacturing..., Facilitation and..., Program Management, Process Improvement
Education
American Military University 2012 — 2015
Master's Degree, Digital Forensics (Applied IT), 4.0 out of 4.0
Webster University 2007 — 2010
Master of Arts, Business Administration, 3.8 out of 4.0
The University of New Mexico 2002 — 2005
Bachelor of Science, Electrical Engineering
Albuquerque Technical Vocational Institute 2000 — 2003
Associate of Science, General Engineering
Stephen F. Austin State University 1990 — 1992
non-degree, Physics and Math
Elizabeth Locke Elizabeth Locke's ClientLogic Experience February 2002 - February 2005
Job Senior Specialist, IT Enterprise Information Security
Industry Telecommunications
Experience
Time Warner Cable June 2015 - Present
Time Warner Cable July 2013 - June 2015
Time Warner Cable Business Class June 2008 - July 2013
Time Warner Inc. October 2006 - June 2008
Adelphia Communications September 2005 - October 2006
ClientLogic February 2002 - February 2005
Skills
Call Centers, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Coaching, Troubleshooting, Customer Experience, Sales, Management, Process Improvement, Microsoft Office, Team Building, Call Center, Training, Strategic Planning, Leadership, Vendor Management, Salesforce.com, Sales Management, Customer Retention, Project Management, Performance Management, Technical Support, VoIP
Education
SUNY Empire State College 2013 — 2013
Project Management Graduate Classes
SUNY Empire State College 2008 — 2012
Bachelor of Business Administration (BBA)
National Safety Council
B2T Training 2010 — 2010
Time Warner Cable June 2015 - Present
Time Warner Cable July 2013 - June 2015
Time Warner Cable Business Class June 2008 - July 2013
Time Warner Inc. October 2006 - June 2008
Adelphia Communications September 2005 - October 2006
ClientLogic February 2002 - February 2005
Skills
Call Centers, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Coaching, Troubleshooting, Customer Experience, Sales, Management, Process Improvement, Microsoft Office, Team Building, Call Center, Training, Strategic Planning, Leadership, Vendor Management, Salesforce.com, Sales Management, Customer Retention, Project Management, Performance Management, Technical Support, VoIP
Education
SUNY Empire State College 2013 — 2013
Project Management Graduate Classes
SUNY Empire State College 2008 — 2012
Bachelor of Business Administration (BBA)
National Safety Council
B2T Training 2010 — 2010
Sharad Aggarwal Sharad Aggarwal's ClientLogic Experience 2003 - 2006
Job Associate Director at Cognizant Technology Solutions
Industry Outsourcing/Offshoring
Experience
Cognizant Technology Solutions July 2014 - Present
IBM July 2013 - July 2014
IBM January 2011 - June 2013
IBM April 2006 - July 2011
ClientLogic 2003 - 2006
Wipro 2001 - 2003
Skills
People Management, BPO, Business Development, Pre-sales, CRM, Project Management, Integration, Management, PMP® certified, IBM Global Sales School..., Outsourcing, Team Management, Vendor Management, Team Leadership, Strategy, Service Delivery, Six Sigma, Solution Architecture, P&L Management, Sla, Transition Management, Change Management, ITIL, Analytics, IT Service Management, Leadership, Performance Management, Business Transformation, Business Process..., Business Intelligence, Operations Management, Program Management, Business Analysis, Cross-functional Team..., Call Centers, Customer Satisfaction, Process Improvement, Business Process, Telecommunications, IT Strategy, Operational Excellence, Project Delivery, Resource Management, Offshoring, PMP, Service Management, Business Process..., IT Operations, Process Management, SLA
Education
Symbiosis Institute of Business Management
MBA, Customer Relationship Management
Bachelor of Computer Applications (BCA)
Cognizant Technology Solutions July 2014 - Present
IBM July 2013 - July 2014
IBM January 2011 - June 2013
IBM April 2006 - July 2011
ClientLogic 2003 - 2006
Wipro 2001 - 2003
Skills
People Management, BPO, Business Development, Pre-sales, CRM, Project Management, Integration, Management, PMP® certified, IBM Global Sales School..., Outsourcing, Team Management, Vendor Management, Team Leadership, Strategy, Service Delivery, Six Sigma, Solution Architecture, P&L Management, Sla, Transition Management, Change Management, ITIL, Analytics, IT Service Management, Leadership, Performance Management, Business Transformation, Business Process..., Business Intelligence, Operations Management, Program Management, Business Analysis, Cross-functional Team..., Call Centers, Customer Satisfaction, Process Improvement, Business Process, Telecommunications, IT Strategy, Operational Excellence, Project Delivery, Resource Management, Offshoring, PMP, Service Management, Business Process..., IT Operations, Process Management, SLA
Education
Symbiosis Institute of Business Management
MBA, Customer Relationship Management
Bachelor of Computer Applications (BCA)
Trini Pryor's ClientLogic Experience November 2004 - August 2005
Job HRIS Specialist at Meharry Medical College
Industry Human Resources
Experience
Meharry Medical College August 2012 - Present
Sitel September 2011 - August 2012
Sitel, Nashville September 2010 - September 2011
Sitel March 2009 - September 2010
Sitel August 2005 - March 2009
ClientLogic November 2004 - August 2005
ClientLogic May 2004 - November 2004
ClientLogic March 2004 - May 2004
ServiceZone June 2003 - March 2004
ServiceZone September 2000 - June 2003
Skills
Lawson HRIS, Human Resources, HRIS, Recruiting, Employee Benefits, Payroll, Training, FMLA, Policy, PeopleSoft, ADP Payroll, Performance Management, Kronos, Onboarding, Benefits Administration, Talent Acquisition, Employee Relations, Compensation & Benefit, Management, New Hire Orientations, CRM, Employee Engagement, Applicant Tracking..., HR Policies
Education
Mississippi State University 2000 — 2002
Communications
West Lowndes High School 1986 — 1990
High School Diploma, General Studies
Meharry Medical College August 2012 - Present
Sitel September 2011 - August 2012
Sitel, Nashville September 2010 - September 2011
Sitel March 2009 - September 2010
Sitel August 2005 - March 2009
ClientLogic November 2004 - August 2005
ClientLogic May 2004 - November 2004
ClientLogic March 2004 - May 2004
ServiceZone June 2003 - March 2004
ServiceZone September 2000 - June 2003
Skills
Lawson HRIS, Human Resources, HRIS, Recruiting, Employee Benefits, Payroll, Training, FMLA, Policy, PeopleSoft, ADP Payroll, Performance Management, Kronos, Onboarding, Benefits Administration, Talent Acquisition, Employee Relations, Compensation & Benefit, Management, New Hire Orientations, CRM, Employee Engagement, Applicant Tracking..., HR Policies
Education
Mississippi State University 2000 — 2002
Communications
West Lowndes High School 1986 — 1990
High School Diploma, General Studies
Addam Hatch Addam Hatch's ClientLogic Experience July 1998 - August 1999
Job Highway Maintenance at NYS Department of Transportation
Industry Civil Engineering
Experience
NYS Department of Transportation January 2015 - Present
Cabela's June 2014 - December 2014
Transportation Marketing Services, Inc. TMSI July 2005 - June 2014
Curtis Screw Co LLC September 2004 - June 2005
US Foods May 2004 - July 2004
Hills Trucking Company October 2002 - May 2004
New York State Dept of Ag & Markets August 2001 - November 2002
American Alarm Services August 1999 - May 2000
ClientLogic July 1998 - August 1999
Peter M. Vito & Associates, Inc. May 1996 - June 1998
Skills
Transportation, Customer Service, Compliance, Strategic Planning, Logistics, Team Building, Negotiation, Microsoft Word, Quality Assurance, Teaching, Security Clearance, Physical Security, Account Management, Supervisory Skills, Private Investigations, Employee Training, Program Evaluation, Budgets, Job Evaluation, Editing, Computer Repair, Research, Mystery Shopping, Customer Satisfaction, Estimating, Inventory Control, Customer Relations, Inventory Management, Security, Warehousing, Leadership
Education
State University of New York College at Buffalo 1995 — 1999
Bachelor's Degree, Criminal Justice
Jamestown Community College 1990 — 1992
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
NYS Department of Transportation January 2015 - Present
Cabela's June 2014 - December 2014
Transportation Marketing Services, Inc. TMSI July 2005 - June 2014
Curtis Screw Co LLC September 2004 - June 2005
US Foods May 2004 - July 2004
Hills Trucking Company October 2002 - May 2004
New York State Dept of Ag & Markets August 2001 - November 2002
American Alarm Services August 1999 - May 2000
ClientLogic July 1998 - August 1999
Peter M. Vito & Associates, Inc. May 1996 - June 1998
Skills
Transportation, Customer Service, Compliance, Strategic Planning, Logistics, Team Building, Negotiation, Microsoft Word, Quality Assurance, Teaching, Security Clearance, Physical Security, Account Management, Supervisory Skills, Private Investigations, Employee Training, Program Evaluation, Budgets, Job Evaluation, Editing, Computer Repair, Research, Mystery Shopping, Customer Satisfaction, Estimating, Inventory Control, Customer Relations, Inventory Management, Security, Warehousing, Leadership
Education
State University of New York College at Buffalo 1995 — 1999
Bachelor's Degree, Criminal Justice
Jamestown Community College 1990 — 1992
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
Maria Marsala Herlihy's ClientLogic Experience 2002 - 2004
Job President, CEO at Q5 Division, LLC
Industry Marketing and Advertising
Experience
Q5 Division, LLC February 2013 - Present
Humana November 2009 - February 2013
KnowledgeBase Marketing 2004 - December 2009
ClientLogic 2002 - 2004
HSN 1997 - 2001
InfoUSA /Database America 1993 - 1996
Consumers Union 1989 - 1993
Skills
Analytics, Database Marketing, CRM, Segmentation, Customer Acquisition, Direct Marketing, Strategy, Predictive Modeling, Data Mining, Lead Generation, Customer Insight, Predictive Analytics, Marketing Strategy, B2B Marketing, Customer Retention, Behavioral Modeling, Leadership, Management, Analysis, Digital Marketing, Email Marketing
Education
New York University - Leonard N. Stern School of Business
Master of Science (MS), Statistics and Operations Research
State University of New York at Stony Brook
Bachelor of Science (BS), Applied Math & Statistics - College of Engineering
Q5 Division, LLC February 2013 - Present
Humana November 2009 - February 2013
KnowledgeBase Marketing 2004 - December 2009
ClientLogic 2002 - 2004
HSN 1997 - 2001
InfoUSA /Database America 1993 - 1996
Consumers Union 1989 - 1993
Skills
Analytics, Database Marketing, CRM, Segmentation, Customer Acquisition, Direct Marketing, Strategy, Predictive Modeling, Data Mining, Lead Generation, Customer Insight, Predictive Analytics, Marketing Strategy, B2B Marketing, Customer Retention, Behavioral Modeling, Leadership, Management, Analysis, Digital Marketing, Email Marketing
Education
New York University - Leonard N. Stern School of Business
Master of Science (MS), Statistics and Operations Research
State University of New York at Stony Brook
Bachelor of Science (BS), Applied Math & Statistics - College of Engineering
Karen Lyons Nowadly Karen Lyons Nowadly's ClientLogic Experience 1998 - 2000
Job Realtor at Coldwell Banker Residential Brokerage
Industry Real Estate
Experience
Coldwell Banker Residential Brokerage December 2014 - Present
Michael Saunders & Company December 2009 - December 2014
Gurney, Becker & Bourne Real Estate January 2000 - July 2009
ClientLogic 1998 - 2000
US Senator Daniel Patrick Moynihan 1986 - 1998
The Daily Californian 1991 - 1992
OmniOffices Real Estate August 1990 - August 1991
Skills
Negotiation, Customer Service, Selling, Public Speaking, Research, Sellers, Investors, Strategic Planning, Townhomes, Short Sales, Investment Properties, First Time Home Buyers, Waterfront, Residential Homes, Condos, Relocation, Sales Management, New Business Development, Foreclosures, Marketing, Single Family Homes, Buyer Representation, Real Estate Transactions, Listings, Real Estate, New Home Sales, Luxury, Vacation Homes, Real Property, New Homes, Referrals, Buyers, ABR, Seniors, SFR, e-PRO, Move Up Buyers, Relocation Buyers, REO, Sales, Leadership, Contract Negotiation, Rentals, Commercial Real Estate, Real Estate Development, Property Management, Management, Team Building, Marketing Strategy, Brokerage
Education
State University of New York College at Buffalo 1984 — 1989
BACHELOR OF SCIENCE, Political Science
Nardin Academy 1980 — 1984
High School Diploma, College Prep
Nativity of Our Lord, Orchard Park, NY 1978 — 1980
Diploma, Grammar
Our Lady of Mercy, Orchard Park, New York 1971 — 1978
Grammar School, Grammar
Coldwell Banker Residential Brokerage December 2014 - Present
Michael Saunders & Company December 2009 - December 2014
Gurney, Becker & Bourne Real Estate January 2000 - July 2009
ClientLogic 1998 - 2000
US Senator Daniel Patrick Moynihan 1986 - 1998
The Daily Californian 1991 - 1992
OmniOffices Real Estate August 1990 - August 1991
Skills
Negotiation, Customer Service, Selling, Public Speaking, Research, Sellers, Investors, Strategic Planning, Townhomes, Short Sales, Investment Properties, First Time Home Buyers, Waterfront, Residential Homes, Condos, Relocation, Sales Management, New Business Development, Foreclosures, Marketing, Single Family Homes, Buyer Representation, Real Estate Transactions, Listings, Real Estate, New Home Sales, Luxury, Vacation Homes, Real Property, New Homes, Referrals, Buyers, ABR, Seniors, SFR, e-PRO, Move Up Buyers, Relocation Buyers, REO, Sales, Leadership, Contract Negotiation, Rentals, Commercial Real Estate, Real Estate Development, Property Management, Management, Team Building, Marketing Strategy, Brokerage
Education
State University of New York College at Buffalo 1984 — 1989
BACHELOR OF SCIENCE, Political Science
Nardin Academy 1980 — 1984
High School Diploma, College Prep
Nativity of Our Lord, Orchard Park, NY 1978 — 1980
Diploma, Grammar
Our Lady of Mercy, Orchard Park, New York 1971 — 1978
Grammar School, Grammar
Tonya Eckers Tonya Eckers's ClientLogic Experience October 2001 - October 2006
Job Information Technology
Industry Information Technology and Services
Experience
Intralot Inc November 2014 - Present
National Electronic Warranty 2007 - 2011
ClientLogic October 2001 - October 2006
Skills
•Microsoft (Excel,..., •Macromedia Home suite, •Adobe Photoshop, •FrontPage/Dreamweaver, •Macromedia Flash..., •Microsoft Project..., •Visio, •Talisman Blue Pumpkin, •Citrix, AS400, IEX, •PeopleSoft, Avay, •Cisco VPN, COBOL, Visual Basic,..., Windows (95, 98, 98SE,..., Troubleshooting, Analysis, Business Analysis, Team Building, Leadership, Networking, System Administration, Telecommunications, Technical Support, Management, Sales, Call Centers
Education
Mississippi State University 2002 — 2007
Bachelor's degree, Information Technology, 3.4
Intralot Inc November 2014 - Present
National Electronic Warranty 2007 - 2011
ClientLogic October 2001 - October 2006
Skills
•Microsoft (Excel,..., •Macromedia Home suite, •Adobe Photoshop, •FrontPage/Dreamweaver, •Macromedia Flash..., •Microsoft Project..., •Visio, •Talisman Blue Pumpkin, •Citrix, AS400, IEX, •PeopleSoft, Avay, •Cisco VPN, COBOL, Visual Basic,..., Windows (95, 98, 98SE,..., Troubleshooting, Analysis, Business Analysis, Team Building, Leadership, Networking, System Administration, Telecommunications, Technical Support, Management, Sales, Call Centers
Education
Mississippi State University 2002 — 2007
Bachelor's degree, Information Technology, 3.4
Beth (Bethany) Tomkins's ClientLogic Experience 2000 - 2003
Job Support Services Manager at Regal Entertainment Group
Industry Entertainment
Experience
Regal Entertainment Group April 2014 - Present
Regal Entertainment Group April 2013 - April 2014
SAIC 2011 - 2013
SAIC 2008 - 2011
Comcast Cable 2007 - 2008
Westgate Resorts 2006 - 2006
Edfinancial Services 2005 - 2006
Associates Housing Finance 2004 - 2005
Agilysys (formerly Kyrus) 2003 - 2004
ClientLogic 2000 - 2003
Skills
Customer Service, Technical Support, Technical Documentation, ISO, Remote Troubleshooting, Customer Escalation..., Communication Skills, Information Technology, Reporting & Analysis, Team Management, Leading Diverse Teams, HTML scripting, Information Graphics, Employee Training, Software Documentation, Help Desk Support, Microsoft Office, Process Improvement, Management, Active Directory, Team Leadership, Troubleshooting, Windows, Windows 7
Education
TESOL Certification 2012 — 2012
Teaching English as a Second or Foreign Language/ESL Language Instructor
Pellissippi State Community College 2005 — 2012
Associate's Degree, General Studies, Summa Cum Laude
Regal Entertainment Group April 2014 - Present
Regal Entertainment Group April 2013 - April 2014
SAIC 2011 - 2013
SAIC 2008 - 2011
Comcast Cable 2007 - 2008
Westgate Resorts 2006 - 2006
Edfinancial Services 2005 - 2006
Associates Housing Finance 2004 - 2005
Agilysys (formerly Kyrus) 2003 - 2004
ClientLogic 2000 - 2003
Skills
Customer Service, Technical Support, Technical Documentation, ISO, Remote Troubleshooting, Customer Escalation..., Communication Skills, Information Technology, Reporting & Analysis, Team Management, Leading Diverse Teams, HTML scripting, Information Graphics, Employee Training, Software Documentation, Help Desk Support, Microsoft Office, Process Improvement, Management, Active Directory, Team Leadership, Troubleshooting, Windows, Windows 7
Education
TESOL Certification 2012 — 2012
Teaching English as a Second or Foreign Language/ESL Language Instructor
Pellissippi State Community College 2005 — 2012
Associate's Degree, General Studies, Summa Cum Laude
Sean Bradley Sean Bradley's ClientLogic Experience 1995 - 2007
Job Director of IT, Contact Center Applications at Sitel
Industry Information Technology and Services
Experience
Sitel February 2007 - Present
ClientLogic 1995 - 2007
Softbank Services Group 1995 - 2001
CTG 1992 - 1995
JP Bullfeathers 1982 - 1992
Skills
Outsourcing, Vendor Management, BPO, Customer Experience, Business Process..., IT Service Management, Process Improvement, ITIL, IT Management, Operations Management, Program Management, Change Management, Business Process..., Technical Support, Data Center, CRM, Telecommunications, Six Sigma, Leadership, PMP, Management, Team Leadership, Project Management, Troubleshooting, IT Strategy, Business Process, Service Delivery, IT Operations, Business Analysis, Business Intelligence, Integration
Education
State University of New York College at Buffalo 1987 — 1992
BS, Computer Information Systems
Rensselaer Polytechnic Institute 1975 — 1976
Chemical Engineering
Kenmore East High School 1970 — 1975
Regents Diploma
Sitel February 2007 - Present
ClientLogic 1995 - 2007
Softbank Services Group 1995 - 2001
CTG 1992 - 1995
JP Bullfeathers 1982 - 1992
Skills
Outsourcing, Vendor Management, BPO, Customer Experience, Business Process..., IT Service Management, Process Improvement, ITIL, IT Management, Operations Management, Program Management, Change Management, Business Process..., Technical Support, Data Center, CRM, Telecommunications, Six Sigma, Leadership, PMP, Management, Team Leadership, Project Management, Troubleshooting, IT Strategy, Business Process, Service Delivery, IT Operations, Business Analysis, Business Intelligence, Integration
Education
State University of New York College at Buffalo 1987 — 1992
BS, Computer Information Systems
Rensselaer Polytechnic Institute 1975 — 1976
Chemical Engineering
Kenmore East High School 1970 — 1975
Regents Diploma
Randall Colitz Randall Colitz's ClientLogic Experience April 2004 - May 2005
Job Computer Consultant at Colitz Computer Consulting
Industry Computer & Network Security
Experience
Colitz Computer Consulting January 1985 - Present
Beyond Micro, Inc. July 2007 - February 2008
Traveleaders, Inc. May 2006 - August 2006
CableOne, Inc. November 2005 - February 2006
Zappos.com April 2005 - July 2005
ClientLogic April 2004 - May 2005
Thompson Travel Gallery August 2000 - March 2002
Twin Lakes Travel December 1999 - August 2000
Circle K/Tosco May 1999 - November 1999
MX Computers May 1998 - September 1998
Skills
Customer Service, Call Center, Sales, Computer Hardware, Software Installation, Access, Vendor Management, Team Leadership, Process Improvement, Microsoft Excel, Negotiation, Customer Satisfaction, Marketing, Windows, Salesforce.com, Customer Experience, CRM, Data Entry, Leadership, Networking, Antivirus, System Administration, Team Building, Windows 7, Laptops, Help Desk Support, Servers, Hardware, Dell Computers, Hardware Support, Spyware, Windows XP, Computer Security, Wireless Networking, Printers, Routers, Windows 95, Operating Systems, Symantec Antivirus, Wireless Routers, Desktop Computers, Workstations, Remote Desktop, Troubleshooting, Project Management, Technical Support, Coaching, Call Centers
Education
Mundus Institute of Travel 1988 — 1988
Vocational, Travel Consultant
Scottsdale Community College 1987 — 1988
AS, Computer Information Systems
Scottsdale Community College 1987 — 1988
Associate, Computer Information Systems
Roosevelt University 1986 — 1986
N/A, Computer Information Systems
Orthogenic School 1980 — 1986
GED, High School
Colitz Computer Consulting January 1985 - Present
Beyond Micro, Inc. July 2007 - February 2008
Traveleaders, Inc. May 2006 - August 2006
CableOne, Inc. November 2005 - February 2006
Zappos.com April 2005 - July 2005
ClientLogic April 2004 - May 2005
Thompson Travel Gallery August 2000 - March 2002
Twin Lakes Travel December 1999 - August 2000
Circle K/Tosco May 1999 - November 1999
MX Computers May 1998 - September 1998
Skills
Customer Service, Call Center, Sales, Computer Hardware, Software Installation, Access, Vendor Management, Team Leadership, Process Improvement, Microsoft Excel, Negotiation, Customer Satisfaction, Marketing, Windows, Salesforce.com, Customer Experience, CRM, Data Entry, Leadership, Networking, Antivirus, System Administration, Team Building, Windows 7, Laptops, Help Desk Support, Servers, Hardware, Dell Computers, Hardware Support, Spyware, Windows XP, Computer Security, Wireless Networking, Printers, Routers, Windows 95, Operating Systems, Symantec Antivirus, Wireless Routers, Desktop Computers, Workstations, Remote Desktop, Troubleshooting, Project Management, Technical Support, Coaching, Call Centers
Education
Mundus Institute of Travel 1988 — 1988
Vocational, Travel Consultant
Scottsdale Community College 1987 — 1988
AS, Computer Information Systems
Scottsdale Community College 1987 — 1988
Associate, Computer Information Systems
Roosevelt University 1986 — 1986
N/A, Computer Information Systems
Orthogenic School 1980 — 1986
GED, High School
Gene Morphis Gene Morphis's ClientLogic Experience 1999 - 2001
Job
Industry Retail
Experience
BigDiamonds December 2013 - Present
PFK Investments May 2012 - Present
JobsOverFifty.com May 2012 - Present
Francesca's Collections October 2010 - May 2012
The Bridal Group June 2006 - September 2010
David's Bridal 2006 - 2010
The Rowe Companies July 2002 - January 2006
ClientLogic 1999 - 2001
Modus Media 1995 - 1999
CVS 1992 - 1995
Skills
Financial Analysis, Forecasting, Start-ups, Strategic Planning, Mergers, Finance, Financial Reporting, Team Building, Operations Management, Cash Management, Retail, Inventory Management, SEC filings, Accounting, Budgets, Team Leadership, Leadership, Business Strategy, Managerial Finance, Management, Private Equity, Cash Flow, Process Improvement, Management Consulting, Income Statement, Strategic Financial..., Analysis, Sarbanes-Oxley Act, Internal Controls, Sales, Payroll, Corporate Finance, QuickBooks, Competitive Analysis, Risk Management, Strategy, Project Management, Microsoft Excel, Hyperion Enterprise, Financial Modeling, Banking, Due Diligence, Cross-functional Team..., Mergers & Acquisitions, Restructuring, Business Planning, E-commerce, Time Management, Business Process..., Corporate Development
Education
The University of Memphis 1975 — 1977
MBA, Finance
The University of Memphis 1966 — 1971
Bachelor of Business Administration (B.B.A.), Accounting
BigDiamonds December 2013 - Present
PFK Investments May 2012 - Present
JobsOverFifty.com May 2012 - Present
Francesca's Collections October 2010 - May 2012
The Bridal Group June 2006 - September 2010
David's Bridal 2006 - 2010
The Rowe Companies July 2002 - January 2006
ClientLogic 1999 - 2001
Modus Media 1995 - 1999
CVS 1992 - 1995
Skills
Financial Analysis, Forecasting, Start-ups, Strategic Planning, Mergers, Finance, Financial Reporting, Team Building, Operations Management, Cash Management, Retail, Inventory Management, SEC filings, Accounting, Budgets, Team Leadership, Leadership, Business Strategy, Managerial Finance, Management, Private Equity, Cash Flow, Process Improvement, Management Consulting, Income Statement, Strategic Financial..., Analysis, Sarbanes-Oxley Act, Internal Controls, Sales, Payroll, Corporate Finance, QuickBooks, Competitive Analysis, Risk Management, Strategy, Project Management, Microsoft Excel, Hyperion Enterprise, Financial Modeling, Banking, Due Diligence, Cross-functional Team..., Mergers & Acquisitions, Restructuring, Business Planning, E-commerce, Time Management, Business Process..., Corporate Development
Education
The University of Memphis 1975 — 1977
MBA, Finance
The University of Memphis 1966 — 1971
Bachelor of Business Administration (B.B.A.), Accounting
Bhargav Natarajan Bhargav Natarajan's ClientLogic Experience June 2003 - August 2003
Job Engineering @ Life360
Industry Information Technology and Services
Experience
Life360 September 2014 - Present
LinkedIn November 2011 - September 2014
Microsoft May 2008 - November 2011
Motorola August 2004 - May 2008
Infimed November 2003 - April 2004
ClientLogic June 2003 - August 2003
Skills
C, C++, Multimedia, Software Engineering, Operating Systems, Mobile Devices, Test Automation, Technical Leadership, Agile Methodologies, Testing, Software Design, Android, Software Development, Java, Mobile Applications, Git, Software Quality..., UI Automation, Selenium, Python, Hudson, Unix, Integration, Oracle, Scrum, Microsoft SQL Server, REST, Perl, Ruby, Web Applications, Management, Project Management
Education
Syracuse University 2002 — 2004
Masters, Computer Science
Shanmugha Arts, Science, Technology and Research Academy 1998 — 2002
Bachelors, Computer Science
Air Force Bal Bharti School 1992 — 1998
High School
Life360 September 2014 - Present
LinkedIn November 2011 - September 2014
Microsoft May 2008 - November 2011
Motorola August 2004 - May 2008
Infimed November 2003 - April 2004
ClientLogic June 2003 - August 2003
Skills
C, C++, Multimedia, Software Engineering, Operating Systems, Mobile Devices, Test Automation, Technical Leadership, Agile Methodologies, Testing, Software Design, Android, Software Development, Java, Mobile Applications, Git, Software Quality..., UI Automation, Selenium, Python, Hudson, Unix, Integration, Oracle, Scrum, Microsoft SQL Server, REST, Perl, Ruby, Web Applications, Management, Project Management
Education
Syracuse University 2002 — 2004
Masters, Computer Science
Shanmugha Arts, Science, Technology and Research Academy 1998 — 2002
Bachelors, Computer Science
Air Force Bal Bharti School 1992 — 1998
High School
Richard Herzog Richard Herzog's ClientLogic Experience October 1999 - April 2003
Job Estimator and Project Manager
Industry Construction
Experience
Identity Group April 2013 - Present
Cummings Inc. October 2011 - October 2012
The InSite Group December 2010 - August 2011
NSA (Field Service) March 2009 - November 2010
ImagePoint October 2003 - January 2009
United States Army Reserve August 1996 - November 2005
ClientLogic October 1999 - April 2003
Skills
Project Management, Construction Management, Store Remodels, Information Management, Information Analysis, Bid Process Management, Microsoft Excel, Microsoft Office, Internet, Signage, Digital Signage, Wayfinding, ATM, Process Improvement, Data Analysis, Project Planning, ATM networks, Program Management, Construction, Cross-functional Team..., Strategic Planning, Operations Management, Leadership, Analysis, Team Building, Purchasing, Manufacturing, Negotiation, Procurement, Contract Management, Contract Negotiation, Management, Customer Service, Outsourcing, Sales, Budgets, MS Project, Marketing Strategy, Databases, Account Management, Training, Retail, Team Leadership, Project Coordination, Strategy, Product Development, Business Development, New Business Development, Forecasting, Project Bidding
Education
San Diego State University-California State University 1993 — 1996
BA, Political Science - International Relations
Southwestern College 1991 — 1993
Identity Group April 2013 - Present
Cummings Inc. October 2011 - October 2012
The InSite Group December 2010 - August 2011
NSA (Field Service) March 2009 - November 2010
ImagePoint October 2003 - January 2009
United States Army Reserve August 1996 - November 2005
ClientLogic October 1999 - April 2003
Skills
Project Management, Construction Management, Store Remodels, Information Management, Information Analysis, Bid Process Management, Microsoft Excel, Microsoft Office, Internet, Signage, Digital Signage, Wayfinding, ATM, Process Improvement, Data Analysis, Project Planning, ATM networks, Program Management, Construction, Cross-functional Team..., Strategic Planning, Operations Management, Leadership, Analysis, Team Building, Purchasing, Manufacturing, Negotiation, Procurement, Contract Management, Contract Negotiation, Management, Customer Service, Outsourcing, Sales, Budgets, MS Project, Marketing Strategy, Databases, Account Management, Training, Retail, Team Leadership, Project Coordination, Strategy, Product Development, Business Development, New Business Development, Forecasting, Project Bidding
Education
San Diego State University-California State University 1993 — 1996
BA, Political Science - International Relations
Southwestern College 1991 — 1993
Dr. Kimberley Kerr Dr. Kimberley Kerr's ClientLogic Experience August 2005 - August 2006
Job Leadership Consultant
Industry Government Administration
Experience
Louisiana Workforce Commission May 2012 - July 2015
Louisiana Workforce Commission May 2012 - August 2013
Argosy University September 2010 - November 2011
Volt Inc. October 2008 - January 2009
Freelance Graphic Designer January 1997 - December 2008
Heritage Museum November 2006 - July 2008
ClientLogic August 2005 - August 2006
Risk Management Services June 2000 - July 2005
Skills
Event Planning, Call Center, Operations Management, Advertising, Non-profits, Public Speaking, Strategic Planning, Team Building, Social Media, Leadership Development, Recruiting, Leadership, Program Management, Coaching, Marketing, Staff Development, Event Management, Customer Service, Project Management, Social Networking, Nonprofits, Strategy, Training, Program Development, Management, Project Planning, Fundraising, Community Outreach, Analysis, Business Development, Cross-functional Team..., Start-ups, Strategic Communications, Organizational..., Interviews, Policy, Mentoring, Research, Process Improvement, Budgets, Grant Writing
Education
Argosy University 2010 — 2015
Ed.D., Organizational Leadership
Southern University at New Orleans 2007 — 2010
MA, Museum Studies
Youngstown State University 1992 — 1997
BSBA, Marketing Advertising Art
The University of Akron 1990 — 1991
Louisiana Workforce Commission May 2012 - July 2015
Louisiana Workforce Commission May 2012 - August 2013
Argosy University September 2010 - November 2011
Volt Inc. October 2008 - January 2009
Freelance Graphic Designer January 1997 - December 2008
Heritage Museum November 2006 - July 2008
ClientLogic August 2005 - August 2006
Risk Management Services June 2000 - July 2005
Skills
Event Planning, Call Center, Operations Management, Advertising, Non-profits, Public Speaking, Strategic Planning, Team Building, Social Media, Leadership Development, Recruiting, Leadership, Program Management, Coaching, Marketing, Staff Development, Event Management, Customer Service, Project Management, Social Networking, Nonprofits, Strategy, Training, Program Development, Management, Project Planning, Fundraising, Community Outreach, Analysis, Business Development, Cross-functional Team..., Start-ups, Strategic Communications, Organizational..., Interviews, Policy, Mentoring, Research, Process Improvement, Budgets, Grant Writing
Education
Argosy University 2010 — 2015
Ed.D., Organizational Leadership
Southern University at New Orleans 2007 — 2010
MA, Museum Studies
Youngstown State University 1992 — 1997
BSBA, Marketing Advertising Art
The University of Akron 1990 — 1991
Thomas Pack Thomas Pack's ClientLogic Experience January 2001 - April 2002
Job Owner at All Pack Services LLC
Industry Facilities Services
Experience
Stella & Dot March 2013 - Present
All Pack Services LLC December 2014 - Present
speedfc March 2011 - April 2013
Excel Facility Maintenance 1999 - 2009
ClientLogic January 2001 - April 2002
Hy-Tek Material Handling January 1999 - February 2001
HILLS DEPT STORE November 1993 - January 1999
Skills
wildlife control, pestcontrol, animal control, Warehousing, Warehouse Management, Distribution Center..., Management, Contract Negotiation, Inventory Control, Budgets, Training, Inventory Management, Logistics, Supply Chain, Supply Chain..., Transportation, Team Building, Operations Management, Project Planning, Process Scheduler, Logistics Management, Process Improvement, Sales, Negotiation, Purchasing, Recruiting, Shipping, Retail, Supply Chain Management, Employee Relations, 3PL, Material Handling, Customer Satisfaction, Pricing, Employee Training, P&L Management, Marketing, Forecasting, Leadership
Education
State of Ohio Pest Control 2012 — 2013
Degree, Business
Ohio Dominican University 2000 — 2003
Associates, Degree in Business
Grove City High School
Stella & Dot March 2013 - Present
All Pack Services LLC December 2014 - Present
speedfc March 2011 - April 2013
Excel Facility Maintenance 1999 - 2009
ClientLogic January 2001 - April 2002
Hy-Tek Material Handling January 1999 - February 2001
HILLS DEPT STORE November 1993 - January 1999
Skills
wildlife control, pestcontrol, animal control, Warehousing, Warehouse Management, Distribution Center..., Management, Contract Negotiation, Inventory Control, Budgets, Training, Inventory Management, Logistics, Supply Chain, Supply Chain..., Transportation, Team Building, Operations Management, Project Planning, Process Scheduler, Logistics Management, Process Improvement, Sales, Negotiation, Purchasing, Recruiting, Shipping, Retail, Supply Chain Management, Employee Relations, 3PL, Material Handling, Customer Satisfaction, Pricing, Employee Training, P&L Management, Marketing, Forecasting, Leadership
Education
State of Ohio Pest Control 2012 — 2013
Degree, Business
Ohio Dominican University 2000 — 2003
Associates, Degree in Business
Grove City High School
Kay Doss's ClientLogic Experience September 2005 - April 2006
Job Assistant Director of Admissions at Brown Mackie College
Industry Education Management
Experience
Brown Mackie College June 2012 - Present
Anthem College August 2007 - June 2012
Self Employed-Nanny August 2006 - May 2007
ClientLogic September 2005 - April 2006
Skills
Admissions, Student Financial Aid, Retaining Customers, Enrollment Management, Academia, Academic Advising, Academic Administration, Accreditation, Admissions Counseling, Adult Education, Career Counseling, Career Development, College Recruiting, Conflict Resolution, Curriculum Development, Distance Learning, E-Learning, Educational Leadership, Faculty Development, CampusVue, Higher Education, Higher Education..., Instructional Design, Job Search Strategies, Resume Writing, Staff Development, Campus, Program Development, Public Speaking, Recruiting, Student Affairs, Student Counseling, Student Engagement, Student Development, Teaching, Customer Retention
Education
South University 2013 — 2015
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Mississippi State University 2005 — 2007
Graduate School, Clinical Psychology
Mississippi University for Women 2001 — 2005
Bachelor of Arts, Psychology
Brown Mackie College June 2012 - Present
Anthem College August 2007 - June 2012
Self Employed-Nanny August 2006 - May 2007
ClientLogic September 2005 - April 2006
Skills
Admissions, Student Financial Aid, Retaining Customers, Enrollment Management, Academia, Academic Advising, Academic Administration, Accreditation, Admissions Counseling, Adult Education, Career Counseling, Career Development, College Recruiting, Conflict Resolution, Curriculum Development, Distance Learning, E-Learning, Educational Leadership, Faculty Development, CampusVue, Higher Education, Higher Education..., Instructional Design, Job Search Strategies, Resume Writing, Staff Development, Campus, Program Development, Public Speaking, Recruiting, Student Affairs, Student Counseling, Student Engagement, Student Development, Teaching, Customer Retention
Education
South University 2013 — 2015
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Mississippi State University 2005 — 2007
Graduate School, Clinical Psychology
Mississippi University for Women 2001 — 2005
Bachelor of Arts, Psychology
eris may eris may's ClientLogic Experience June 2005 - January 2006
Job Voice Actor, Writer, Researcher Selfemployed
Industry Entertainment
Experience
Self-employed January 2009 - Present
Self-employed January 2006 - Present
ClientLogic June 2005 - January 2006
Bank of America August 2004 - February 2005
Skills
Call Center, Acting, Technical Support, Troubleshooting, Entertainment, Television, Sound, Video Production, Voice Over, Theatre, Film, Customer Service
Education
San Joaquin Delta College 1993 — 1997
Music Education and performance
Self-employed January 2009 - Present
Self-employed January 2006 - Present
ClientLogic June 2005 - January 2006
Bank of America August 2004 - February 2005
Skills
Call Center, Acting, Technical Support, Troubleshooting, Entertainment, Television, Sound, Video Production, Voice Over, Theatre, Film, Customer Service
Education
San Joaquin Delta College 1993 — 1997
Music Education and performance
Kenneth Kuszmaul Kenneth Kuszmaul's ClientLogic Experience January 2003 - December 2005
Job Sales Clerk at Fred Meyers
Industry Security and Investigations
Experience
Fred Meyers August 2013 - Present
Securitas August 2012 - Present
Narcoleptic-Insomnia.com February 2001 - Present
Clark County School District June 2006 - June 2012
ClientLogic January 2003 - December 2005
Skills
Character Designs, Character Animation, Computer Animation, Traditional Animation, Digital Photography, Storyboarding, Visual Storytelling, 3D Studio Max, Maya, Photo Shop, Flash Animation, Drawing, Art, Character Rigging, Video, Illustration, After Effects, Final Cut Pro, Illustrator, Painting, Digital Illustration, Visual Arts, Motion Graphics, Layout, 3D, Logo Design, Computer Graphics, Cartoons, Digital Painting, Video Production, Animation
Education
The Art Institute of Las Vegas 2003 — 2006
"BS", Media Arts and Animation
Las Vegas Academy of International Studies, Performing and Visual Art. 1995 — 1997
Highschool Diploma, Art/Art Studies, General, 3.9
Fred Meyers August 2013 - Present
Securitas August 2012 - Present
Narcoleptic-Insomnia.com February 2001 - Present
Clark County School District June 2006 - June 2012
ClientLogic January 2003 - December 2005
Skills
Character Designs, Character Animation, Computer Animation, Traditional Animation, Digital Photography, Storyboarding, Visual Storytelling, 3D Studio Max, Maya, Photo Shop, Flash Animation, Drawing, Art, Character Rigging, Video, Illustration, After Effects, Final Cut Pro, Illustrator, Painting, Digital Illustration, Visual Arts, Motion Graphics, Layout, 3D, Logo Design, Computer Graphics, Cartoons, Digital Painting, Video Production, Animation
Education
The Art Institute of Las Vegas 2003 — 2006
"BS", Media Arts and Animation
Las Vegas Academy of International Studies, Performing and Visual Art. 1995 — 1997
Highschool Diploma, Art/Art Studies, General, 3.9
Brian Lincoln's ClientLogic Experience November 1998 - October 1999
Job IT Transformation Consultant at Amazon Web Services
Industry Information Technology and Services
Experience
Amazon Web Services July 2015 - Present
Pomeroy November 2011 - June 2015
Accenture August 2010 - November 2011
Contech Engineered Solutions May 2008 - July 2010
Convergys December 2005 - April 2008
Rumpke Waste & Recycling June 2003 - November 2005
Great American Insurance October 1999 - May 2003
ClientLogic November 1998 - October 1999
US Army May 1993 - October 1998
Skills
Management, Project Management, Vendor Management, Business Analysis, Data Center, Leadership, Program Management, Process Improvement, ITIL, IT Strategy, Networking, IT Service Management, Managed Services, Professional Services, Information Technology, Outsourcing, IT Management, Disaster Recovery
Education
Northern Kentucky University 2001 — 2005
Master of Business Administration (M.B.A.), Finance, General
United States Military Academy at West Point 1989 — 1993
Bachelor of Science (BS)
Amazon Web Services July 2015 - Present
Pomeroy November 2011 - June 2015
Accenture August 2010 - November 2011
Contech Engineered Solutions May 2008 - July 2010
Convergys December 2005 - April 2008
Rumpke Waste & Recycling June 2003 - November 2005
Great American Insurance October 1999 - May 2003
ClientLogic November 1998 - October 1999
US Army May 1993 - October 1998
Skills
Management, Project Management, Vendor Management, Business Analysis, Data Center, Leadership, Program Management, Process Improvement, ITIL, IT Strategy, Networking, IT Service Management, Managed Services, Professional Services, Information Technology, Outsourcing, IT Management, Disaster Recovery
Education
Northern Kentucky University 2001 — 2005
Master of Business Administration (M.B.A.), Finance, General
United States Military Academy at West Point 1989 — 1993
Bachelor of Science (BS)
Chinedu Nweze's ClientLogic Experience June 2004 - May 2005
Job Cyber Dust Disappearing Chat Messenger
Industry Information Technology and Services
Experience
Cyber Dust- Disappearing Chat Messenger October 2014 - Present
Live Nation Entertainment May 2014 - September 2014
eHarmony November 2013 - April 2014
YOTV Inc January 2013 - November 2013
Sprint October 2011 - December 2012
Samsung Semiconductor June 2011 - October 2011
Verizon October 2010 - June 2011
Psion Teklogix August 2005 - October 2010
Persis Consulting July 2010 - September 2010
ClientLogic June 2004 - May 2005
Skills
Software Development, Android, Mobile Applications, Mobile Devices, Testing, Java, C++, Wireless, Databases, Microsoft SQL Server, Networking, GSM, Blackberry, Simulations, Bluetooth, RFID+, TCP/IP, Linux, XML, Embedded Systems, Analog Circuit Design, Electrical Engineering, HTML, Integrated Circuit..., JavaScript, RFID, Teaching, Troubleshooting, Windows
Education
University of Guelph 2006 — 2009
M.Eng, Microelectronics
Niagara College 2001 — 2003
Diploma, Computer Engineering Technology
University of Jos 1994 — 1999
B.Sc, Physics
Cyber Dust- Disappearing Chat Messenger October 2014 - Present
Live Nation Entertainment May 2014 - September 2014
eHarmony November 2013 - April 2014
YOTV Inc January 2013 - November 2013
Sprint October 2011 - December 2012
Samsung Semiconductor June 2011 - October 2011
Verizon October 2010 - June 2011
Psion Teklogix August 2005 - October 2010
Persis Consulting July 2010 - September 2010
ClientLogic June 2004 - May 2005
Skills
Software Development, Android, Mobile Applications, Mobile Devices, Testing, Java, C++, Wireless, Databases, Microsoft SQL Server, Networking, GSM, Blackberry, Simulations, Bluetooth, RFID+, TCP/IP, Linux, XML, Embedded Systems, Analog Circuit Design, Electrical Engineering, HTML, Integrated Circuit..., JavaScript, RFID, Teaching, Troubleshooting, Windows
Education
University of Guelph 2006 — 2009
M.Eng, Microelectronics
Niagara College 2001 — 2003
Diploma, Computer Engineering Technology
University of Jos 1994 — 1999
B.Sc, Physics
Mark Goff's ClientLogic Experience 1999 - 2003
Job Solutions Executive at CSC
Industry Information Technology and Services
Experience
CSC November 2013 - Present
Merlot Magic, Inc 2005 - Present
Aequus Technologies July 2006 - October 2012
SITEL 1999 - 2003
ClientLogic 1999 - 2003
Alliance Data 1996 - 1999
Skills
VoIP, IT Management, Data Center, Cloud Computing, Vendor Management, IT Strategy, Outsourcing, Telecommunications, IT Operations, Call Center, Business Analysis, Program Management, Integration, Enterprise Architecture, Technology Management, SaaS, CRM, Business Intelligence, IT Service Management, BPO, Project Management, Outsourcing Management, Enterprise Software, Infrastructure..., PMO, Call Centers, Start-ups, Management, VMware, Business Process, Business Process..., PMP, Networking, Management Consulting, Process Improvement, Pre-sales, Leadership, ERP, Consulting, Information Technology, ITIL, Account Management, Strategy, Service Delivery, Professional Services, IT Outsourcing, Executive Management, Mergers & Acquisitions, Strategic Planning, Project Portfolio...
Education
Purdue University 1978 — 1982
BSIM, Management, Computer Science
Purdue University 1978 — 1982
BSIM, Management IT and Engineering
CSC November 2013 - Present
Merlot Magic, Inc 2005 - Present
Aequus Technologies July 2006 - October 2012
SITEL 1999 - 2003
ClientLogic 1999 - 2003
Alliance Data 1996 - 1999
Skills
VoIP, IT Management, Data Center, Cloud Computing, Vendor Management, IT Strategy, Outsourcing, Telecommunications, IT Operations, Call Center, Business Analysis, Program Management, Integration, Enterprise Architecture, Technology Management, SaaS, CRM, Business Intelligence, IT Service Management, BPO, Project Management, Outsourcing Management, Enterprise Software, Infrastructure..., PMO, Call Centers, Start-ups, Management, VMware, Business Process, Business Process..., PMP, Networking, Management Consulting, Process Improvement, Pre-sales, Leadership, ERP, Consulting, Information Technology, ITIL, Account Management, Strategy, Service Delivery, Professional Services, IT Outsourcing, Executive Management, Mergers & Acquisitions, Strategic Planning, Project Portfolio...
Education
Purdue University 1978 — 1982
BSIM, Management, Computer Science
Purdue University 1978 — 1982
BSIM, Management IT and Engineering
Kang T. Kang T.'s ClientLogic Experience 1998 - 2001
Job Lead .Net Developer at Brillio
Industry Accounting
Experience
Brillio at client KPMG November 2013 - Present
QPharma, Inc. May 2008 - September 2013
Arthur J. Gallagher & Co. July 2003 - March 2008
Sharp Electronics Corporation April 2001 - April 2003
ClientLogic 1998 - 2001
Skills
ASP.NET, JavaScript, C#, jQuery, MVC, TFS, WCF, LINQ, HTML 5, CSS, T-SQL, ASP.NET Identity, SQL, PL/SQL, Entity Framework, ASP.NET AJAX, Silverlight, Java, Visual Basic, HTML/XML, Windows Server, SQL Server, IIS, WPF, WF, Active Directory..., Single sign-on, MVC Web API, XAML, ADFS 2.0, WIF, T SQL, Kendo UI, jQuery Mobile
Education
University of Illinois at Urbana-Champaign 1989 — 1991
MS, Applied Mathematics
South China Normal University
Bachelor's degree, Mathematics
Brillio at client KPMG November 2013 - Present
QPharma, Inc. May 2008 - September 2013
Arthur J. Gallagher & Co. July 2003 - March 2008
Sharp Electronics Corporation April 2001 - April 2003
ClientLogic 1998 - 2001
Skills
ASP.NET, JavaScript, C#, jQuery, MVC, TFS, WCF, LINQ, HTML 5, CSS, T-SQL, ASP.NET Identity, SQL, PL/SQL, Entity Framework, ASP.NET AJAX, Silverlight, Java, Visual Basic, HTML/XML, Windows Server, SQL Server, IIS, WPF, WF, Active Directory..., Single sign-on, MVC Web API, XAML, ADFS 2.0, WIF, T SQL, Kendo UI, jQuery Mobile
Education
University of Illinois at Urbana-Champaign 1989 — 1991
MS, Applied Mathematics
South China Normal University
Bachelor's degree, Mathematics
Rick Zayas Rick Zayas's ClientLogic Experience 1997 - 1998
Job Senior Consultant at Propoint Solutions
Industry Management Consulting
Experience
Propoint Solutions September 2013 - Present
Propoint Solutions November 2012 - August 2013
COPC February 2011 - October 2012
Master Counsel Technologies, LLC January 2010 - January 2011
Blue Cross Blue Shield of North Carolina 2008 - 2009
Blue Cross Blue Shield of North Carolina 2005 - 2008
Blue Cross Blue Shield of North Carolina 2001 - 2005
Blue Cross Blue Shield of North Carolina 2000 - 2001
Customer Operations Performance Center 1998 - 2000
ClientLogic 1997 - 1998
Skills
Process Improvement, Operations Management, Change Management, Project Management, Cross-functional Team..., Quality Assurance, Quality Management, Performance Management, Leadership, Program Management, Training, Strategy, Business Process, Call Centers, Outsourcing, Management, Strategic Planning, Customer Satisfaction, ITIL, Analysis, Leadership Development, Business Process..., Coaching, Contract Negotiation
Education
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science, Operations Management
Propoint Solutions September 2013 - Present
Propoint Solutions November 2012 - August 2013
COPC February 2011 - October 2012
Master Counsel Technologies, LLC January 2010 - January 2011
Blue Cross Blue Shield of North Carolina 2008 - 2009
Blue Cross Blue Shield of North Carolina 2005 - 2008
Blue Cross Blue Shield of North Carolina 2001 - 2005
Blue Cross Blue Shield of North Carolina 2000 - 2001
Customer Operations Performance Center 1998 - 2000
ClientLogic 1997 - 1998
Skills
Process Improvement, Operations Management, Change Management, Project Management, Cross-functional Team..., Quality Assurance, Quality Management, Performance Management, Leadership, Program Management, Training, Strategy, Business Process, Call Centers, Outsourcing, Management, Strategic Planning, Customer Satisfaction, ITIL, Analysis, Leadership Development, Business Process..., Coaching, Contract Negotiation
Education
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science, Operations Management
Will Bridendolph Will Bridendolph's ClientLogic Experience May 2005 - August 2005
Job Business Development Representative at Mustang Gas Products, LLC
Industry Oil & Energy
Experience
Mustang Gas Products, LLC November 2014 - Present
Mustang Fuel Marketing Company September 2010 - November 2014
Mustang Fuel Corporation September 2008 - September 2010
Trinity University Student Managed Fund August 2007 - May 2008
Zachry Corporation May 2006 - August 2006
ClientLogic May 2005 - August 2005
Skills
Natural Gas, Energy, Contract Negotiation, Financial Analysis, Commodity Markets, Gas, Trading, Energy Markets, Pipelines, Microsoft Excel, Petroleum, SAS, Natural Gas Trading, PowerPoint, Microsoft Word, Downstream Oil & Gas, Oil/Gas, Security Analysis, Business Analytics, Excel, Quorum Gas Marketing, Quorum Contract..., Prophet X, Intercontinental..., JMP, Management, Microsoft Office, Analysis, Oil & Gas Industry, Outlook, Hedging, Commodity, Web Analytics, Word, SAS/SQL, Enterprise Miner 6.1, IBM Modeler, JMP Pro 9
Education
Trinity University 2004 — 2008
BS, Business Administration, Finance
Oklahoma State University 2010 — 2012
Master's degree, MBA
University of Tulsa 2013 — 2015
Master's degree, Energy Business
Mustang Gas Products, LLC November 2014 - Present
Mustang Fuel Marketing Company September 2010 - November 2014
Mustang Fuel Corporation September 2008 - September 2010
Trinity University Student Managed Fund August 2007 - May 2008
Zachry Corporation May 2006 - August 2006
ClientLogic May 2005 - August 2005
Skills
Natural Gas, Energy, Contract Negotiation, Financial Analysis, Commodity Markets, Gas, Trading, Energy Markets, Pipelines, Microsoft Excel, Petroleum, SAS, Natural Gas Trading, PowerPoint, Microsoft Word, Downstream Oil & Gas, Oil/Gas, Security Analysis, Business Analytics, Excel, Quorum Gas Marketing, Quorum Contract..., Prophet X, Intercontinental..., JMP, Management, Microsoft Office, Analysis, Oil & Gas Industry, Outlook, Hedging, Commodity, Web Analytics, Word, SAS/SQL, Enterprise Miner 6.1, IBM Modeler, JMP Pro 9
Education
Trinity University 2004 — 2008
BS, Business Administration, Finance
Oklahoma State University 2010 — 2012
Master's degree, MBA
University of Tulsa 2013 — 2015
Master's degree, Energy Business
Scott Prince Scott Prince's ClientLogic Experience 1990 - 1998
Job ADT Security and Fire Supply Chain Coordinator
Industry Security and Investigations
Experience
ADT LLC Residential October 2005 - Present
Fourteen Holy Helpers August 2012 - February 2013
The Buffalo News October 2008 - May 2012
American Red Cross July 2001 - June 2005
Softbank Services Group - Client Logic, Inc June 1990 - April 1998
ClientLogic 1990 - 1998
ClientLogic / Softbank / Upgrade Corporation of America / UCA / UCA&L 1990 - 1998
Upgrade Corporation of America 1990 - 1998
Skills
Journalism, Radio Broadcasting, Public Relations, Supply, Materials, and..., Administrative Support, Adoption Consultant, Summer Camp Cook &..., Private and Dept Store..., Accu Farmer, Trained Blood Services..., U.S. Census..., Literacy Volunteer of..., Public Speaker/Lector, Officer Big Mac/Easter..., Broadcast script/add..., Sports Columnist, Hospital Community..., Dept of Commerce..., Janitorial, International Shipping..., Grocery Stock..., Arts & Crafts Director, News Publication..., Field Operations..., DAD, Child Care - Nanny's..., Close personal friend..., Food Service Management, Sports Service Club..., Quality Assurance Team..., Quality Improvement..., Voice Talent/Character..., Sports Broadcasting..., Sports Round-Table..., Supply, Training, Inventory Management, Food Service, Sales, Call Centers, Marketing, Program Management, Customer Service, Social Networking, Customer Satisfaction, Team Building, Leadership, Operations Management, Time Management, Account Management
Education
Bryant & Stratton College - Professional School of Business 1996 — 1996
Business Management Certificate -2 week company course, Corporate Management, Certification in Professional Business Management Skills
State University of New York College at Buffalo 1990 — 1992
Masters, Student Personnel Administration
State University of New York College at Fredonia 1982 — 1986
Bacholor of Science, Communications/Media/Journalism
ADT LLC Residential October 2005 - Present
Fourteen Holy Helpers August 2012 - February 2013
The Buffalo News October 2008 - May 2012
American Red Cross July 2001 - June 2005
Softbank Services Group - Client Logic, Inc June 1990 - April 1998
ClientLogic 1990 - 1998
ClientLogic / Softbank / Upgrade Corporation of America / UCA / UCA&L 1990 - 1998
Upgrade Corporation of America 1990 - 1998
Skills
Journalism, Radio Broadcasting, Public Relations, Supply, Materials, and..., Administrative Support, Adoption Consultant, Summer Camp Cook &..., Private and Dept Store..., Accu Farmer, Trained Blood Services..., U.S. Census..., Literacy Volunteer of..., Public Speaker/Lector, Officer Big Mac/Easter..., Broadcast script/add..., Sports Columnist, Hospital Community..., Dept of Commerce..., Janitorial, International Shipping..., Grocery Stock..., Arts & Crafts Director, News Publication..., Field Operations..., DAD, Child Care - Nanny's..., Close personal friend..., Food Service Management, Sports Service Club..., Quality Assurance Team..., Quality Improvement..., Voice Talent/Character..., Sports Broadcasting..., Sports Round-Table..., Supply, Training, Inventory Management, Food Service, Sales, Call Centers, Marketing, Program Management, Customer Service, Social Networking, Customer Satisfaction, Team Building, Leadership, Operations Management, Time Management, Account Management
Education
Bryant & Stratton College - Professional School of Business 1996 — 1996
Business Management Certificate -2 week company course, Corporate Management, Certification in Professional Business Management Skills
State University of New York College at Buffalo 1990 — 1992
Masters, Student Personnel Administration
State University of New York College at Fredonia 1982 — 1986
Bacholor of Science, Communications/Media/Journalism
Kati O'Hara - MBA, GRI Kati O'Hara - MBA, GRI's ClientLogic Experience March 2000 - March 2002
Job Broker Associate at Keller Williams Realty DTC
Industry Real Estate
Experience
Keller Williams Realty DTC July 2003 - Present
Quark June 2002 - December 2002
ClientLogic March 2000 - March 2002
MCI Corporation November 1997 - March 2000
The Polk Company August 1995 - November 1997
Skills
Email Marketing, CRM, Market Research, Management, Selling, Sales, Project Management, Marketing, Sales Management
Education
University of Colorado at Boulder - Leeds School of Business 1992 — 1994
MBA, Marketing
University of Kansas 1986 — 1990
BS, Business & Advertising
Keller Williams Realty DTC July 2003 - Present
Quark June 2002 - December 2002
ClientLogic March 2000 - March 2002
MCI Corporation November 1997 - March 2000
The Polk Company August 1995 - November 1997
Skills
Email Marketing, CRM, Market Research, Management, Selling, Sales, Project Management, Marketing, Sales Management
Education
University of Colorado at Boulder - Leeds School of Business 1992 — 1994
MBA, Marketing
University of Kansas 1986 — 1990
BS, Business & Advertising
Dale Saville's ClientLogic Experience September 2005 - December 2006
Job Regional VP at AtoS
Industry Information Technology and Services
Experience
Atos September 2014 - Present
iGrowth International Business Consultants February 2009 - Present
Queens University of Charlotte April 2009 - Present
Xerox April 2012 - March 2014
Convergys June 2009 - March 2012
Sitel January 2007 - July 2008
ClientLogic September 2005 - December 2006
Sitel October 2000 - September 2005
Sykes September 1998 - October 2000
Sykes July 1997 - August 1998
Skills
Outsourcing, CRM, IT Strategy, BPO, Management, Leadership, Account Management, Call Center, Training, Operations Management, Customer Experience, Business Development, IT Outsourcing, Call Centers, Professional Services, Project Management, Start-ups, Consulting, Vendor Management, Customer Service, Executive Management, IT Management, E-commerce, Strategy, Mergers, Human Resources, Coaching, Program Management, International Management, Service Delivery, Business Process..., Process Improvement, EMEA, Offshore Management, University Teaching, Income Statement, Mergers & Acquisitions, Profit & Loss Management, Change Management, Sales, Customer Relations, Computer Science, Joint Ventures, Philippines, P&L, Team Management
Education
Queens University of Charlotte
MBA, Business
University of North Carolina at Chapel Hill
MS, Computer Science
Virginia Military Institute
BS, Physics & Mathematics
Atos September 2014 - Present
iGrowth International Business Consultants February 2009 - Present
Queens University of Charlotte April 2009 - Present
Xerox April 2012 - March 2014
Convergys June 2009 - March 2012
Sitel January 2007 - July 2008
ClientLogic September 2005 - December 2006
Sitel October 2000 - September 2005
Sykes September 1998 - October 2000
Sykes July 1997 - August 1998
Skills
Outsourcing, CRM, IT Strategy, BPO, Management, Leadership, Account Management, Call Center, Training, Operations Management, Customer Experience, Business Development, IT Outsourcing, Call Centers, Professional Services, Project Management, Start-ups, Consulting, Vendor Management, Customer Service, Executive Management, IT Management, E-commerce, Strategy, Mergers, Human Resources, Coaching, Program Management, International Management, Service Delivery, Business Process..., Process Improvement, EMEA, Offshore Management, University Teaching, Income Statement, Mergers & Acquisitions, Profit & Loss Management, Change Management, Sales, Customer Relations, Computer Science, Joint Ventures, Philippines, P&L, Team Management
Education
Queens University of Charlotte
MBA, Business
University of North Carolina at Chapel Hill
MS, Computer Science
Virginia Military Institute
BS, Physics & Mathematics
Bogdan, Jason Bogdan, Jason's ClientLogic Experience January 1999 - March 2001
Job Senior Network Engineer at Time Warner Cable
Industry Information Technology and Services
Experience
Time Warner Cable September 2013 - Present
Time Warner Cable October 2011 - September 2013
Time Warner Cable June 2006 - October 2011
Adelphia Communications May 2002 - July 2006
ClientLogic January 1999 - March 2001
Skills
CCNA, CCNP, CCENT, CCDA, Windows Server 2008, Cisco, OSPF, Netflow, DNS, VPN, DHCP, Cisco Switches, EIGRP, BGP, Network Security, Network Design, Network Administration, LAN/WAN, ASA, Routing, VLAN, IP, Cisco IOS, Network Engineering, LAN Switching, Spanning Tree, Wireless Networking, IPS, IPSec, Switches, Routers, Configuration Management, Solarwinds, Cisco Technologies, Cisco Nexus, WAN, Windows Server, Firewalls, IPv6, VMware
Education
SUNY Empire State College 2009 — 2012
Bachelor of Science, Physics
State University of New York College at Buffalo 1995 — 2002
Bachelor of Science, Physics
Time Warner Cable September 2013 - Present
Time Warner Cable October 2011 - September 2013
Time Warner Cable June 2006 - October 2011
Adelphia Communications May 2002 - July 2006
ClientLogic January 1999 - March 2001
Skills
CCNA, CCNP, CCENT, CCDA, Windows Server 2008, Cisco, OSPF, Netflow, DNS, VPN, DHCP, Cisco Switches, EIGRP, BGP, Network Security, Network Design, Network Administration, LAN/WAN, ASA, Routing, VLAN, IP, Cisco IOS, Network Engineering, LAN Switching, Spanning Tree, Wireless Networking, IPS, IPSec, Switches, Routers, Configuration Management, Solarwinds, Cisco Technologies, Cisco Nexus, WAN, Windows Server, Firewalls, IPv6, VMware
Education
SUNY Empire State College 2009 — 2012
Bachelor of Science, Physics
State University of New York College at Buffalo 1995 — 2002
Bachelor of Science, Physics
David Hirsch David Hirsch's ClientLogic Experience June 2005 - January 2007
Job SVP of eCommerce & Marketing
Industry Marketing and Advertising
Experience
Chadwicks.com TerritoryAhead.com Metrostyle.com September 2014 - Present
TheCompanyStore.com CompanyKids.com UnderGear.com ScandiaHome.com March 2014 - September 2014
The Company Store Company Kids UnderGear Scandia Home November 2011 - March 2014
The Company Store Company Kids UnderGear Scandia Home August 2010 - November 2011
CheetahMail, an Experian Company March 2008 - August 2010
CheetahMail, an Experian Company February 2007 - March 2008
ClientLogic June 2005 - January 2007
Bed Bath & Beyond 2005 - 2007
Hewlett-Packard 2002 - 2003
Skills
Email Marketing, E-commerce, Digital Marketing, Online Marketing, Customer Acquisition, Web Analytics, Multi-channel Marketing, CRM, SEM, SEO, Account Management, PPC, Online Advertising, Direct Marketing, Marketing, Market Research, Segmentation, Web Marketing, Database Marketing, Affiliate Marketing, Mobile Marketing, Advertising, Marketing Management, B2B, Google Analytics, Digital Strategy, Strategy, Marketing Strategy, Brand Management, Analytics, Likeable Media- Client..., Netsuite ERP, Demandware, Management, Social Media Marketing, Leadership, Lead Generation, Social Media
Education
Roger Williams University 1996 — 2000
Bachelor of Science, Marketing, Creative Writing, CIS
Chadwicks.com TerritoryAhead.com Metrostyle.com September 2014 - Present
TheCompanyStore.com CompanyKids.com UnderGear.com ScandiaHome.com March 2014 - September 2014
The Company Store Company Kids UnderGear Scandia Home November 2011 - March 2014
The Company Store Company Kids UnderGear Scandia Home August 2010 - November 2011
CheetahMail, an Experian Company March 2008 - August 2010
CheetahMail, an Experian Company February 2007 - March 2008
ClientLogic June 2005 - January 2007
Bed Bath & Beyond 2005 - 2007
Hewlett-Packard 2002 - 2003
Skills
Email Marketing, E-commerce, Digital Marketing, Online Marketing, Customer Acquisition, Web Analytics, Multi-channel Marketing, CRM, SEM, SEO, Account Management, PPC, Online Advertising, Direct Marketing, Marketing, Market Research, Segmentation, Web Marketing, Database Marketing, Affiliate Marketing, Mobile Marketing, Advertising, Marketing Management, B2B, Google Analytics, Digital Strategy, Strategy, Marketing Strategy, Brand Management, Analytics, Likeable Media- Client..., Netsuite ERP, Demandware, Management, Social Media Marketing, Leadership, Lead Generation, Social Media
Education
Roger Williams University 1996 — 2000
Bachelor of Science, Marketing, Creative Writing, CIS
Fawaz Rustomji Fawaz Rustomji's ClientLogic Experience January 2005 - February 2006
Job CTS Operations Team Lead
Industry Information Technology and Services
Experience
CompuCom July 2014 - Present
CompuCom June 2012 - Present
CompuCom February 2010 - November 2012
CompuCom September 2007 - February 2010
ClientLogic January 2005 - February 2006
Skills
IT Service Management, Small Business..., Six Sigma, ITIL, Oracle OPN, IBM Storage, Netapp Partner World, HP Proliant, NetApp, DS4000, Virtualization, Oracle, HP, Servers, Software Documentation, Project Management, Business Development, Management, Service Delivery, Process Improvement, Enterprise Software, Business Process, Cisco Technologies, Technical Support, Incident Management, Leadership, Storage, Hardware, Service Desk, Disaster Recovery, Data Center, Help Desk Support, IT Management, IT Operations, Sla, Active Directory, SLA, Operations Management, Reporting
Education
Seneca College of Applied Arts and Technology 2000 — 2003
Computer Networking and Support, Computer Networking and Support
Unionville Secondary High School 1996 — 1999
OSSD, Computers
CompuCom July 2014 - Present
CompuCom June 2012 - Present
CompuCom February 2010 - November 2012
CompuCom September 2007 - February 2010
ClientLogic January 2005 - February 2006
Skills
IT Service Management, Small Business..., Six Sigma, ITIL, Oracle OPN, IBM Storage, Netapp Partner World, HP Proliant, NetApp, DS4000, Virtualization, Oracle, HP, Servers, Software Documentation, Project Management, Business Development, Management, Service Delivery, Process Improvement, Enterprise Software, Business Process, Cisco Technologies, Technical Support, Incident Management, Leadership, Storage, Hardware, Service Desk, Disaster Recovery, Data Center, Help Desk Support, IT Management, IT Operations, Sla, Active Directory, SLA, Operations Management, Reporting
Education
Seneca College of Applied Arts and Technology 2000 — 2003
Computer Networking and Support, Computer Networking and Support
Unionville Secondary High School 1996 — 1999
OSSD, Computers
Margaret Collopy Margaret Collopy's ClientLogic Experience 1996 - January 2001
Job Marketing Communications Specialist at Bureau Veritas
Industry Consumer Goods
Experience
Bureau Veritas Consumer Products Services, Inc. 2001 - Present
ClientLogic 1996 - January 2001
Empire Of America Reality Credit Corp. 1991 - 1996
Skills
Marketing, Corporate Social..., Management, Quality Assurance, Market Research, Product Development, Consumer Products, Program Management, New Business Development, Operations Management, Cross-functional Team..., Quality Management, Process Improvement, Strategic Planning, Marketing Communications, Business Development, PowerPoint, Account Management, Project Planning, Marketing Strategy, Microsoft Excel, Team Leadership, Leadership, Project Management
Education
Saint Mary's College 1987 — 1991
BA, Marketing Communications and English Writing
Bureau Veritas Consumer Products Services, Inc. 2001 - Present
ClientLogic 1996 - January 2001
Empire Of America Reality Credit Corp. 1991 - 1996
Skills
Marketing, Corporate Social..., Management, Quality Assurance, Market Research, Product Development, Consumer Products, Program Management, New Business Development, Operations Management, Cross-functional Team..., Quality Management, Process Improvement, Strategic Planning, Marketing Communications, Business Development, PowerPoint, Account Management, Project Planning, Marketing Strategy, Microsoft Excel, Team Leadership, Leadership, Project Management
Education
Saint Mary's College 1987 — 1991
BA, Marketing Communications and English Writing
Harbinder Ghumman Harbinder Ghumman's ClientLogic Experience July 2003 - July 2005
Job Business Analyst at Rogers Communications
Industry Telecommunications
Experience
Rogers Communications November 2012 - Present
Rogers Communications February 2011 - June 2012
Rogers Communications January 2008 - February 2011
Rogers Communications August 2005 - December 2007
ClientLogic July 2003 - July 2005
Skills
Telecommunications, Project Management, Project Planning, Project Delivery, Cross-functional Team..., Wireless, LTE, Process Improvement, Business Requirements, Inter-personal, Business Process Design, Test Cases, Gap Analysis, Mobile Devices, SQL, Access, Visio, iGrafx, Microsoft SQL Server, Oracle SQL, Software Documentation
Education
Sheridan College
Fundamentals of Project Management
Seneca College of Applied Arts and Technology
Database Application Development
Panjab University
Bachelor's degree, Business Administration and Management, General
Rogers Communications November 2012 - Present
Rogers Communications February 2011 - June 2012
Rogers Communications January 2008 - February 2011
Rogers Communications August 2005 - December 2007
ClientLogic July 2003 - July 2005
Skills
Telecommunications, Project Management, Project Planning, Project Delivery, Cross-functional Team..., Wireless, LTE, Process Improvement, Business Requirements, Inter-personal, Business Process Design, Test Cases, Gap Analysis, Mobile Devices, SQL, Access, Visio, iGrafx, Microsoft SQL Server, Oracle SQL, Software Documentation
Education
Sheridan College
Fundamentals of Project Management
Seneca College of Applied Arts and Technology
Database Application Development
Panjab University
Bachelor's degree, Business Administration and Management, General
Greg Grimes Greg Grimes's ClientLogic Experience August 2001 - December 2002
Job Senior Network Analyst at Mississippi State University
Industry Higher Education
Experience
Mississippi State University August 2004 - Present
ClientLogic August 2001 - December 2002
United States Air Force Security Forces April 1996 - April 2000
Skills
Firewalls, Linux, VPN, VMware, Perl, Switches, Networking, Wireless Networking, Unix, Routers, Network Architecture, Routing, Network Security, Bash, Cisco 6500, SAN, PHP, BGP, Switching, Network Engineering, Load Balancing, Computer Security, Cisco Nexus
Education
Mississippi State University 2000 — 2004
BS, Computer Science
Mississippi State University August 2004 - Present
ClientLogic August 2001 - December 2002
United States Air Force Security Forces April 1996 - April 2000
Skills
Firewalls, Linux, VPN, VMware, Perl, Switches, Networking, Wireless Networking, Unix, Routers, Network Architecture, Routing, Network Security, Bash, Cisco 6500, SAN, PHP, BGP, Switching, Network Engineering, Load Balancing, Computer Security, Cisco Nexus
Education
Mississippi State University 2000 — 2004
BS, Computer Science
Walter Seppala Walter Seppala's ClientLogic Experience February 1995 - August 1997
Job Consultant at Sitel
Industry Computer Software
Experience
Sitel August 2011 - Present
John T. Mather Memorial Hospital April 2011 - Present
Old Vero Ice Age Sites Committee June 2010 - January 2012
Sitel April 1998 - March 2010
Accelerated Sales - Warehouse/Distribution Services June 1997 - February 1998
ClientLogic February 1995 - August 1997
The Mail Box - Major Bulk Mailer March 1994 - February 1995
Accelerated Sales - Warehouse/Distribution Services August 1992 - February 1995
CBB - Telemarketing - Inbound Order Capture and Fulfillment January 1993 - November 1993
Citicorp April 1993 - April 1993
Skills
Unix, Software Documentation, Programming, Databases, Oracle, Testing, Technical Support, HTML, COBOL, ETL, Program Management, Microsoft SQL Server, SQL, Linux, Visual Basic, Visio, IT Management, Requirements Analysis, Troubleshooting, VB.NET, IIS, Integration
Education
New York Institute of Technology 1976 — 1979
Computer Science
Sitel August 2011 - Present
John T. Mather Memorial Hospital April 2011 - Present
Old Vero Ice Age Sites Committee June 2010 - January 2012
Sitel April 1998 - March 2010
Accelerated Sales - Warehouse/Distribution Services June 1997 - February 1998
ClientLogic February 1995 - August 1997
The Mail Box - Major Bulk Mailer March 1994 - February 1995
Accelerated Sales - Warehouse/Distribution Services August 1992 - February 1995
CBB - Telemarketing - Inbound Order Capture and Fulfillment January 1993 - November 1993
Citicorp April 1993 - April 1993
Skills
Unix, Software Documentation, Programming, Databases, Oracle, Testing, Technical Support, HTML, COBOL, ETL, Program Management, Microsoft SQL Server, SQL, Linux, Visual Basic, Visio, IT Management, Requirements Analysis, Troubleshooting, VB.NET, IIS, Integration
Education
New York Institute of Technology 1976 — 1979
Computer Science
Donny Walker Donny Walker's ClientLogic Experience November 2003 - December 2004
Job Consumer Advocate•Result based Diffuser of high conflict scenarios.
Industry Consumer Services
Experience
Ontario Motor Vehicle Industry Council (OMVIC) August 2013 - September 2015
ThyssenKrupp December 2012 - August 2013
Ontario Motor Vehicle Industry Council (OMVIC) June 2011 - August 2011
HSI Solutions September 2010 - March 2011
Ontario Motor Vehicle Industry Council (OMVIC) May 2005 - January 2009
ClientLogic November 2003 - December 2004
Percepta October 2002 - October 2003
Procom August 2002 - September 2002
Skills
Customer Relations, Customer Service, Coaching, Employee Relations, Recruiting, Training, Performance Management, Organizational..., Human Resources, Management, Negotiation, Deferred Compensation, Policy, Program Management, HRIS, Interviews, Leadership, Personnel Management, Team Building
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Diploma, Human Resource Administration
DENIS O'CONNOR HIGH SCHOOL 1993 — 1995
O.S.S.D Diploma
FATIMA COLLEGE (Port-of 1988 — 1993
Diploma
Ontario Motor Vehicle Industry Council (OMVIC) August 2013 - September 2015
ThyssenKrupp December 2012 - August 2013
Ontario Motor Vehicle Industry Council (OMVIC) June 2011 - August 2011
HSI Solutions September 2010 - March 2011
Ontario Motor Vehicle Industry Council (OMVIC) May 2005 - January 2009
ClientLogic November 2003 - December 2004
Percepta October 2002 - October 2003
Procom August 2002 - September 2002
Skills
Customer Relations, Customer Service, Coaching, Employee Relations, Recruiting, Training, Performance Management, Organizational..., Human Resources, Management, Negotiation, Deferred Compensation, Policy, Program Management, HRIS, Interviews, Leadership, Personnel Management, Team Building
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Diploma, Human Resource Administration
DENIS O'CONNOR HIGH SCHOOL 1993 — 1995
O.S.S.D Diploma
FATIMA COLLEGE (Port-of 1988 — 1993
Diploma
Mark Moziak Mark Moziak's ClientLogic Experience August 1998 - September 2001
Job Project Manager at Synacor Inc.
Industry Information Technology and Services
Experience
Synacor June 2009 - Present
Synacor 2008 - Present
RR Donnelley April 2007 - May 2008
RR Donnelley August 2005 - April 2007
OfficeMax October 2002 - August 2005
ClientLogic August 1998 - September 2001
Skills
Project Management, Visio, Vendor Management, SDLC, SharePoint, Process Improvement, Program Management, Agile Methodologies, Business Analysis, Software Project...
Education
University at Buffalo 2000 — 2002
Saxophone Performance & Composition
State University of New York College at Buffalo 1998 — 2000
Music
University at Buffalo 1996 — 1998
Music Education
Synacor June 2009 - Present
Synacor 2008 - Present
RR Donnelley April 2007 - May 2008
RR Donnelley August 2005 - April 2007
OfficeMax October 2002 - August 2005
ClientLogic August 1998 - September 2001
Skills
Project Management, Visio, Vendor Management, SDLC, SharePoint, Process Improvement, Program Management, Agile Methodologies, Business Analysis, Software Project...
Education
University at Buffalo 2000 — 2002
Saxophone Performance & Composition
State University of New York College at Buffalo 1998 — 2000
Music
University at Buffalo 1996 — 1998
Music Education
James Griggs James Griggs's ClientLogic Experience 2002 - 2007
Job Project Manager at M&T Bank
Industry Outsourcing/Offshoring
Jeffrey Starks Jeffrey Starks's ClientLogic Experience March 2003 - June 2005
Job Experienced leader focused on enhancing member and service satisfaction.
Industry Pharmaceuticals
Experience
HCA September 2014 - March 2015
CVS Caremark Corporation January 2008 - March 2014
CVS/Caremark November 2005 - January 2008
ClientLogic March 2003 - June 2005
XO Communications February 2000 - June 2002
Ameritech February 1999 - February 2000
GE Advanced Services Inc September 1996 - November 1998
GE Advanced Services Inc 1992 - 1996
MCI Corporation 1988 - 1991
MCI Corporation 1981 - 1987
Skills
Management, Call Center, Customer Service, Process Improvement, Customer Satisfaction, Call Centers, Six Sigma, Analysis, Auditing, Sales Management, Outsourcing, Product Management, Quality Management, Workforce Management, Security, Operational Excellence, Team Building, Training, Customer Experience, Healthcare, Operations Management, Performance Management, Program Management, Collaboration Solutions, Healthcare Management
Education
Oakland University 1976 — 1981
Bachelor of Arts (B.A.)
HCA September 2014 - March 2015
CVS Caremark Corporation January 2008 - March 2014
CVS/Caremark November 2005 - January 2008
ClientLogic March 2003 - June 2005
XO Communications February 2000 - June 2002
Ameritech February 1999 - February 2000
GE Advanced Services Inc September 1996 - November 1998
GE Advanced Services Inc 1992 - 1996
MCI Corporation 1988 - 1991
MCI Corporation 1981 - 1987
Skills
Management, Call Center, Customer Service, Process Improvement, Customer Satisfaction, Call Centers, Six Sigma, Analysis, Auditing, Sales Management, Outsourcing, Product Management, Quality Management, Workforce Management, Security, Operational Excellence, Team Building, Training, Customer Experience, Healthcare, Operations Management, Performance Management, Program Management, Collaboration Solutions, Healthcare Management
Education
Oakland University 1976 — 1981
Bachelor of Arts (B.A.)
Amanda Alvarado Amanda Alvarado's ClientLogic Experience January 2004 - October 2004
Job Homeschool teacher/Full time Mother/Full time Homemaker
Industry Education Management
Experience
La Escuela en la Casa de Alvarado July 2013 - Present
Scentsy - Independent Consultant November 2011 - Present
ClientLogic January 2004 - October 2004
Morris Law Firm June 1999 - July 2003
Education
Trident University International 2012 — 2014
Bachelor's degree, Business Administration and Management, Leadership
The Art Institute of Pittsburgh-Online Division 2010 — 2012
Bachelor's degree, Photography
University of Phoenix 2009 — 2010
Associate of Arts (AA), Elementary Education and Teaching
La Escuela en la Casa de Alvarado July 2013 - Present
Scentsy - Independent Consultant November 2011 - Present
ClientLogic January 2004 - October 2004
Morris Law Firm June 1999 - July 2003
Education
Trident University International 2012 — 2014
Bachelor's degree, Business Administration and Management, Leadership
The Art Institute of Pittsburgh-Online Division 2010 — 2012
Bachelor's degree, Photography
University of Phoenix 2009 — 2010
Associate of Arts (AA), Elementary Education and Teaching
Chris Epley Chris Epley's ClientLogic Experience 1998 - 2003
Job Site Director
Industry Outsourcing/Offshoring
Experience
Sitel July 2015 - Present
Sitel November 2012 - July 2015
Sitel November 2011 - November 2012
Sitel November 2007 - November 2011
Sitel April 2006 - November 2007
ClientLogic 1998 - 2003
Skills
Business Analysis, Account Management, Project Management, Business Objects, Avaya, CMS, Report Writing, BPO, Call Centers, Performance Management, Performance Improvement, PMP
Education
Montreat College
B.B.A, Business
Sitel July 2015 - Present
Sitel November 2012 - July 2015
Sitel November 2011 - November 2012
Sitel November 2007 - November 2011
Sitel April 2006 - November 2007
ClientLogic 1998 - 2003
Skills
Business Analysis, Account Management, Project Management, Business Objects, Avaya, CMS, Report Writing, BPO, Call Centers, Performance Management, Performance Improvement, PMP
Education
Montreat College
B.B.A, Business
Lisa C. Korn, PMP Lisa C. Korn, PMP's ClientLogic Experience 2000 - 2005
Job Associate Director, IT at Praxair
Industry Management Consulting
Experience
Praxair April 2013 - Present
Channel Source Direct / Leap Analytix April 2011 - February 2013
CTG August 2005 - April 2011
ClientLogic 2000 - 2005
M&T Bank 1999 - 2000
Barrister Information Services 1989 - 1998
Skills
Project Management, PMP, Disaster Recovery, Strategic Planning, Budget, Technology Management, Sarbanes-Oxley, Internal Audit, Team Building, Technical Support, Call Center, Vendor Management, Lead Generation, Demand Generation, Lead Management, Marketing Strategy, Marketing Management, Marketing Analytics, Prospect Development, Communications Strategy, Business Intelligence, Outsourced Marketing, Sales Marketing Strategy, Marketing, Project Portfolio..., Budgets, Call Centers, Leadership, Data Center, Program Management, Strategy, Management, Outsourcing, Strategic Communications, Prospect Research, Process Improvement, IT Management, Telecommunications, Information Technology, Business Process..., Integration, Business Analysis, Software Development, Cross-functional Team..., CRM, IT Strategy, Analytics, Enterprise Software, SaaS, IT Service Management
Education
SUNY Empire State College 2011 — 2013
BA, Management, IS
Certification 2005 — 2005
PMP, Project Management
Business College 1985 — 1986
AAS, Business / Computers
Praxair April 2013 - Present
Channel Source Direct / Leap Analytix April 2011 - February 2013
CTG August 2005 - April 2011
ClientLogic 2000 - 2005
M&T Bank 1999 - 2000
Barrister Information Services 1989 - 1998
Skills
Project Management, PMP, Disaster Recovery, Strategic Planning, Budget, Technology Management, Sarbanes-Oxley, Internal Audit, Team Building, Technical Support, Call Center, Vendor Management, Lead Generation, Demand Generation, Lead Management, Marketing Strategy, Marketing Management, Marketing Analytics, Prospect Development, Communications Strategy, Business Intelligence, Outsourced Marketing, Sales Marketing Strategy, Marketing, Project Portfolio..., Budgets, Call Centers, Leadership, Data Center, Program Management, Strategy, Management, Outsourcing, Strategic Communications, Prospect Research, Process Improvement, IT Management, Telecommunications, Information Technology, Business Process..., Integration, Business Analysis, Software Development, Cross-functional Team..., CRM, IT Strategy, Analytics, Enterprise Software, SaaS, IT Service Management
Education
SUNY Empire State College 2011 — 2013
BA, Management, IS
Certification 2005 — 2005
PMP, Project Management
Business College 1985 — 1986
AAS, Business / Computers
Chris Beitz Chris Beitz's ClientLogic Experience January 2000 - August 2001
Job System Engineer at Oak Ridge National Laboratory
Industry Information Technology and Services
Experience
Oak Ridge National Laboratory January 2015 - Present
The IT Company LLC November 2012 - January 2015
The IT Company LLC June 2012 - November 2012
134th ARW August 2001 - June 2012
ClientLogic January 2000 - August 2001
Skills
Security+, Active Directory, Servers, Windows Server, Network Security, Troubleshooting, Windows 7, Computer Hardware, A+, System Administration, Disaster Recovery, Networking, VMware, Security, Windows Vista, VPN, Microsoft Exchange, Computer Security, Information Security, Network Administration, DIACAP, Operating Systems, NIST, Cisco Technologies, Firewalls
Education
Park University 2007 — 2009
BS, Management Information Systems, General
Roane State Community College 1999 — 2001
Computer Science
Oak Ridge National Laboratory January 2015 - Present
The IT Company LLC November 2012 - January 2015
The IT Company LLC June 2012 - November 2012
134th ARW August 2001 - June 2012
ClientLogic January 2000 - August 2001
Skills
Security+, Active Directory, Servers, Windows Server, Network Security, Troubleshooting, Windows 7, Computer Hardware, A+, System Administration, Disaster Recovery, Networking, VMware, Security, Windows Vista, VPN, Microsoft Exchange, Computer Security, Information Security, Network Administration, DIACAP, Operating Systems, NIST, Cisco Technologies, Firewalls
Education
Park University 2007 — 2009
BS, Management Information Systems, General
Roane State Community College 1999 — 2001
Computer Science
James Zak James Zak's ClientLogic Experience 1995 - 1997
Job Operations/Project Manager with expertise in Process Improvement, Analytics, Testing, VoC, Six Sigma, & Team Management
Industry Information Technology and Services
Experience
Ingram Micro December 2011 - Present
Invitrogen - Life Technologies 2003 - November 2011
Invitrogen - Life Technologies 2002 - 2003
RQC LTD March 1998 - August 2002
GE Capital April 1997 - March 1998
ClientLogic 1995 - 1997
Kamyr Inc. 1989 - 1994
Skills
Data Analysis, Voice of the Customer, Vovici, VOC, Process Improvement, Call Center, Supervisory Skills, Managerial, Survey Development, Writing, Business Objects, Visio, MS Project, MS Office Suite, Survey Design, Surveys, Cross-functional Team..., Training, Business Analysis, Management, Leadership, CRM, Project Management, Call Centers, Microsoft Office, Strategy, Program Management, Vendor Management
Education
State University of New York College at Buffalo 1999 — 2000
Masters, Industrial Technology
Alfred State College 1986 — 1989
AAS, Computer Graphics
State University of New York College at Buffalo
Bachelors, Industrial Psychology
Ingram Micro December 2011 - Present
Invitrogen - Life Technologies 2003 - November 2011
Invitrogen - Life Technologies 2002 - 2003
RQC LTD March 1998 - August 2002
GE Capital April 1997 - March 1998
ClientLogic 1995 - 1997
Kamyr Inc. 1989 - 1994
Skills
Data Analysis, Voice of the Customer, Vovici, VOC, Process Improvement, Call Center, Supervisory Skills, Managerial, Survey Development, Writing, Business Objects, Visio, MS Project, MS Office Suite, Survey Design, Surveys, Cross-functional Team..., Training, Business Analysis, Management, Leadership, CRM, Project Management, Call Centers, Microsoft Office, Strategy, Program Management, Vendor Management
Education
State University of New York College at Buffalo 1999 — 2000
Masters, Industrial Technology
Alfred State College 1986 — 1989
AAS, Computer Graphics
State University of New York College at Buffalo
Bachelors, Industrial Psychology
Cherie Clinton Cherie Clinton's ClientLogic Experience 2002 - 2003
Job TV Tech Assistant
Industry Writing and Editing
Experience
Best Buy 2008 - Present
ClientLogic 2002 - 2003
MSU Chemical Lab 1998 - 2002
Skills
Writing, PC Repair, Photoshop, WordPress, Video Editing, Mac, Adobe Creative Suite, Dreamweaver, Digital Photography, Microsoft Office, Copy Editing, Creative Writing, Web Design, Blogging, Graphic Design, Proofreading, Customer Service, Editing
Education
Mississippi State University 1998 — 2002
BA, English
Starkville High School 1994 — 1998
Best Buy 2008 - Present
ClientLogic 2002 - 2003
MSU Chemical Lab 1998 - 2002
Skills
Writing, PC Repair, Photoshop, WordPress, Video Editing, Mac, Adobe Creative Suite, Dreamweaver, Digital Photography, Microsoft Office, Copy Editing, Creative Writing, Web Design, Blogging, Graphic Design, Proofreading, Customer Service, Editing
Education
Mississippi State University 1998 — 2002
BA, English
Starkville High School 1994 — 1998
Scott Handschumaker's ClientLogic Experience 1997 - 2001
Job Technology Resource and Workstream Analyst / Bank Officer at M&T Bank
Industry Information Technology and Services
Experience
M&T Bank February 2015 - Present
First Niagara Bank February 2012 - January 2015
First Niagara Bank April 2009 - February 2012
PCB Piezotronics November 2006 - March 2009
HealthNow New York Inc. 2001 - 2006
ClientLogic 1997 - 2001
Skills
Active Directory, Disaster Recovery, Windows Server, Troubleshooting, Project Management, Networking, Enterprise Software, Citrix, VPN, Process Improvement, Technical Support, Servers, ITIL, Network Administration, Windows, Information Security, Leadership, Information Technology, Microsoft Technologies, SharePoint, Help Desk Support, Windows XP, Data Center, VMware, Cisco Technologies, System Administration, IT Management, IT Operations
Education
State University of New York College at Buffalo
Bachelor of Science
M&T Bank February 2015 - Present
First Niagara Bank February 2012 - January 2015
First Niagara Bank April 2009 - February 2012
PCB Piezotronics November 2006 - March 2009
HealthNow New York Inc. 2001 - 2006
ClientLogic 1997 - 2001
Skills
Active Directory, Disaster Recovery, Windows Server, Troubleshooting, Project Management, Networking, Enterprise Software, Citrix, VPN, Process Improvement, Technical Support, Servers, ITIL, Network Administration, Windows, Information Security, Leadership, Information Technology, Microsoft Technologies, SharePoint, Help Desk Support, Windows XP, Data Center, VMware, Cisco Technologies, System Administration, IT Management, IT Operations
Education
State University of New York College at Buffalo
Bachelor of Science
Larry Cornwall Larry Cornwall's ClientLogic Experience April 2004 - July 2008
Job IT Professional Retired
Industry Information Technology and Services
Experience
Self Employed January 2015 - Present
M&T Bank July 2013 - December 2014
Globalquest Staffing Solutions April 2012 - July 2013
Pillar Processing LLC May 2009 - February 2012
Sitel January 2007 - July 2008
ClientLogic April 2004 - July 2008
ClientLogic May 2001 - April 2004
Ajilon January 2000 - January 2001
Bryant & Stratton College 1988 - 2000
Bryant & Stratton Business Institue April 1983 - May 1988
Skills
ITIL, IT Operations, Vendor Management, Data Center, Outsourcing, VMware, Citrix, Project Management, Business Process, Software Development, Information Technology, Integration, Technical Support, IT Management, Leadership, IT Service Management, Service Delivery, Disaster Recovery, Operations Management, IT Strategy, Incident Management, PMO, Visio, PMP, Project Portfolio..., Networking, SharePoint, Business Process..., SDLC, Business Continuity, MS Project, Process Improvement, Business Analysis, Software Documentation, Project Delivery, Enterprise Architecture, Call Centers, System Deployment, Change Management, Program Management, Requirements Analysis, Resource Management, Problem Management, Requirements Gathering
Education
State University of New York Empire State College 1992 — 1996
Bachelor Of Science, Business Administration
Bryant & Stratton Business Institute
Diploma, Automation Management
Self Employed January 2015 - Present
M&T Bank July 2013 - December 2014
Globalquest Staffing Solutions April 2012 - July 2013
Pillar Processing LLC May 2009 - February 2012
Sitel January 2007 - July 2008
ClientLogic April 2004 - July 2008
ClientLogic May 2001 - April 2004
Ajilon January 2000 - January 2001
Bryant & Stratton College 1988 - 2000
Bryant & Stratton Business Institue April 1983 - May 1988
Skills
ITIL, IT Operations, Vendor Management, Data Center, Outsourcing, VMware, Citrix, Project Management, Business Process, Software Development, Information Technology, Integration, Technical Support, IT Management, Leadership, IT Service Management, Service Delivery, Disaster Recovery, Operations Management, IT Strategy, Incident Management, PMO, Visio, PMP, Project Portfolio..., Networking, SharePoint, Business Process..., SDLC, Business Continuity, MS Project, Process Improvement, Business Analysis, Software Documentation, Project Delivery, Enterprise Architecture, Call Centers, System Deployment, Change Management, Program Management, Requirements Analysis, Resource Management, Problem Management, Requirements Gathering
Education
State University of New York Empire State College 1992 — 1996
Bachelor Of Science, Business Administration
Bryant & Stratton Business Institute
Diploma, Automation Management
Binwant Grewal Binwant Grewal's ClientLogic Experience October 2001 - September 2004
Job IT Specialist at TD Bank
Industry Banking
Experience
TD Bank May 2010 - Present
TD Bank October 2004 - April 2010
ClientLogic October 2001 - September 2004
Skills
Requirements Analysis, SDLC, Business Analysis, ITIL, Unix, IT Management, Change Management, Business Requirements, Testing, Integration, Visio, Requirements Gathering, Disaster Recovery, User Acceptance Testing, Process Improvement, Systems Analysis, Enterprise Architecture, Software Project...
Education
Shivaji University
TD Bank May 2010 - Present
TD Bank October 2004 - April 2010
ClientLogic October 2001 - September 2004
Skills
Requirements Analysis, SDLC, Business Analysis, ITIL, Unix, IT Management, Change Management, Business Requirements, Testing, Integration, Visio, Requirements Gathering, Disaster Recovery, User Acceptance Testing, Process Improvement, Systems Analysis, Enterprise Architecture, Software Project...
Education
Shivaji University
Leondra Stevens-Ford Leondra Stevens-Ford's ClientLogic Experience March 2005 - September 2005
Job Executive Office Assistant
Industry Nonprofit Organization Management
Experience
Tennessee Multicultural Chamber of Commerce September 2007 - Present
JM Hanner Construction Co. March 2007 - September 2007
ClientLogic March 2005 - September 2005
Riverside Marriott Hotel Downtown August 2004 - February 2005
Polk/Datascension August 1997 - January 2000
Education
Riverside City College 1992 — 1994
Riverside City College 1992 — 1993
Business Management
cajon high school 1988 — 1991
Tennessee Multicultural Chamber of Commerce September 2007 - Present
JM Hanner Construction Co. March 2007 - September 2007
ClientLogic March 2005 - September 2005
Riverside Marriott Hotel Downtown August 2004 - February 2005
Polk/Datascension August 1997 - January 2000
Education
Riverside City College 1992 — 1994
Riverside City College 1992 — 1993
Business Management
cajon high school 1988 — 1991
Norman Leturgey Norman Leturgey's ClientLogic Experience 1999 - 2003
Job Operations Analyst at First Niagara Bank
Industry Outsourcing/Offshoring
Experience
First Niagara Bank September 2015 - Present
M&T Bank August 2013 - Present
APAC Customer Services, Inc September 2009 - April 2012
Sitel February 1995 - September 2008
ClientLogic 1999 - 2003
Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Forecasting, Vendor Management, Outlook, Microsoft Excel, Outsourcing, Operations Management, Access, Pricing, Income Statement, RFP, Analysis, Microsoft Office, Training, Customer Support, Workforce Management, Account Management, Data Analysis, Budgets, Management, Data Entry, CRM, Microsoft Word, Analytics, Performance Management, Business Analysis, Team Building, Spreadsheets, PowerPoint, Variance Analysis, Team Leadership, Time Management, Invoicing, Business Process..., Six Sigma, Call Centers
Education
Niagara County Community College
First Niagara Bank September 2015 - Present
M&T Bank August 2013 - Present
APAC Customer Services, Inc September 2009 - April 2012
Sitel February 1995 - September 2008
ClientLogic 1999 - 2003
Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Forecasting, Vendor Management, Outlook, Microsoft Excel, Outsourcing, Operations Management, Access, Pricing, Income Statement, RFP, Analysis, Microsoft Office, Training, Customer Support, Workforce Management, Account Management, Data Analysis, Budgets, Management, Data Entry, CRM, Microsoft Word, Analytics, Performance Management, Business Analysis, Team Building, Spreadsheets, PowerPoint, Variance Analysis, Team Leadership, Time Management, Invoicing, Business Process..., Six Sigma, Call Centers
Education
Niagara County Community College
Chantel Wrice Chantel Wrice's ClientLogic Experience October 2004 - October 2005
Job Director of Quality Control
Industry Marketing and Advertising
Experience
AGR Group September 2013 - Present
AGR Group Inc. August 2013 - Present
Silverton Casino August 2012 - August 2013
ExploreTalent.com July 2012 - July 2012
Fox Rent A Car July 2011 - July 2012
Heli USA Airways April 2010 - May 2011
Consolidated Resorts Inc. October 2004 - March 2009
ClientLogic October 2004 - October 2005
DecisionOne August 2004 - September 2004
US Department of Homeland Security November 2002 - July 2004
Skills
Call Center, Customer Satisfaction, Customer Service, Operations Management, Troubleshooting, Process Scheduler, Training, Outlook, Team Building, Team Management, Team Leadership, Employee Relations, Leadership, Coaching, Quality Assurance, Inventory Management, Microsoft Office, Budgets, Sales Management, Sales, Strategic Planning, Call Centers, Management, Hotels, Forecasting
Education
Victor Valley College 1998 — 1999
None
San Bernardino Valley College 1997 — 1999
None
AGR Group September 2013 - Present
AGR Group Inc. August 2013 - Present
Silverton Casino August 2012 - August 2013
ExploreTalent.com July 2012 - July 2012
Fox Rent A Car July 2011 - July 2012
Heli USA Airways April 2010 - May 2011
Consolidated Resorts Inc. October 2004 - March 2009
ClientLogic October 2004 - October 2005
DecisionOne August 2004 - September 2004
US Department of Homeland Security November 2002 - July 2004
Skills
Call Center, Customer Satisfaction, Customer Service, Operations Management, Troubleshooting, Process Scheduler, Training, Outlook, Team Building, Team Management, Team Leadership, Employee Relations, Leadership, Coaching, Quality Assurance, Inventory Management, Microsoft Office, Budgets, Sales Management, Sales, Strategic Planning, Call Centers, Management, Hotels, Forecasting
Education
Victor Valley College 1998 — 1999
None
San Bernardino Valley College 1997 — 1999
None
Daniel Elmore's ClientLogic Experience September 2004 - October 2006
Job Empowering others through spiritual truths
Industry Internet
Experience
Global Cash Access June 2014 - Present
Self Employed August 2011 - Present
Sprint August 2013 - May 2014
First American Home Buyers Protection September 2012 - July 2013
Clearwire October 2006 - August 2011
ClientLogic September 2004 - October 2006
Skills
Graphic Design, Computer Hardware..., Internet Services, Web Design, Business Cards, Document Design, Editing, Reiki, Energy Healing, Spiritual Healing, Crystal Healing, Troubleshooting, Call Centers, Computer Network..., Customer Service, Information Design, Software Installation, Mac, Switches, VoIP, Wireless, Outlook, Wireless Networking, Avaya, Call Center, Training, Routers, Management, Technical Support, LAN-WAN, IP, Active Directory, Computer Hardware, Telecommunications, Network Administration, Windows Server, HTML, DNS, TCP/IP, Network Design, WAN, VPN, Ethernet, Network Engineering, Networking, Mobile Devices, Microsoft Office, Customer Satisfaction, Avaya Technologies
Education
Empire Business College
Piner High School
S.A.D.D
Santa Rosa Junior College
Global Cash Access June 2014 - Present
Self Employed August 2011 - Present
Sprint August 2013 - May 2014
First American Home Buyers Protection September 2012 - July 2013
Clearwire October 2006 - August 2011
ClientLogic September 2004 - October 2006
Skills
Graphic Design, Computer Hardware..., Internet Services, Web Design, Business Cards, Document Design, Editing, Reiki, Energy Healing, Spiritual Healing, Crystal Healing, Troubleshooting, Call Centers, Computer Network..., Customer Service, Information Design, Software Installation, Mac, Switches, VoIP, Wireless, Outlook, Wireless Networking, Avaya, Call Center, Training, Routers, Management, Technical Support, LAN-WAN, IP, Active Directory, Computer Hardware, Telecommunications, Network Administration, Windows Server, HTML, DNS, TCP/IP, Network Design, WAN, VPN, Ethernet, Network Engineering, Networking, Mobile Devices, Microsoft Office, Customer Satisfaction, Avaya Technologies
Education
Empire Business College
Piner High School
S.A.D.D
Santa Rosa Junior College
James Sly's ClientLogic Experience August 2004 - April 2005
Job Business Lines Account Manager at State Farm
Industry Insurance
Experience
State Farm September 2014 - Present
Walgreens April 2008 - September 2014
Walgreens June 2006 - April 2008
Best Buy May 2005 - June 2006
ClientLogic August 2004 - April 2005
Jack Boring's Inc September 2003 - August 2004
First Response Security August 2002 - September 2003
Southern California Security Services December 2001 - August 2002
First Response Security July 2001 - December 2001
U.S. Army August 1997 - August 2001
Skills
Leadership, Team Building, Customer Service, Training, Program Management, Strategic Planning, Security, Management, Leadership Development, Sales, Coaching, Project Management, Hiring Practices, Performance Management, Microsoft Office, Team Leadership, Strong Prioritization..., Goal-Development, Team Development, Life Insurance, Property & Casualty..., Small Business..., Commercial Insurance, Term Life Insurance, Disability Insurance, Umbrella Insurance
Education
National American University 2008 — 2009
No Degree , Business Management
De Vry University 2002 — 2003
No Degree, Telecommunications Engineering
Granite Hills High School 1992 — 1996
High School Diploma, General Studies
State Farm September 2014 - Present
Walgreens April 2008 - September 2014
Walgreens June 2006 - April 2008
Best Buy May 2005 - June 2006
ClientLogic August 2004 - April 2005
Jack Boring's Inc September 2003 - August 2004
First Response Security August 2002 - September 2003
Southern California Security Services December 2001 - August 2002
First Response Security July 2001 - December 2001
U.S. Army August 1997 - August 2001
Skills
Leadership, Team Building, Customer Service, Training, Program Management, Strategic Planning, Security, Management, Leadership Development, Sales, Coaching, Project Management, Hiring Practices, Performance Management, Microsoft Office, Team Leadership, Strong Prioritization..., Goal-Development, Team Development, Life Insurance, Property & Casualty..., Small Business..., Commercial Insurance, Term Life Insurance, Disability Insurance, Umbrella Insurance
Education
National American University 2008 — 2009
No Degree , Business Management
De Vry University 2002 — 2003
No Degree, Telecommunications Engineering
Granite Hills High School 1992 — 1996
High School Diploma, General Studies
Phil Abbott's ClientLogic Experience December 2005 - November 2006
Job Sr. Infrastructure Engineer at Hertz
Industry Information Technology and Services
Experience
Hertz July 2013 - Present
Oklahoma State Regents for Higher Education May 2013 - July 2013
Oklahoma Heart Hospital November 2006 - October 2012
ClientLogic December 2005 - November 2006
FAA - Aero Tech Service Associates August 2003 - February 2005
WilTel Communications October 1999 - May 2003
Commercial Financial Services March 1997 - June 1999
Skills
Cisco Call Manager, Cisco Unity, Avaya Communication..., Avaya Site..., Avaya Audix, Troubleshooting, Telecommunications..., Project Management, Nortel, SONET, Fiber Optics, Fiber splicing, Fiber termination, Cable locating, Customer Service, LodgeNet Multimedia, Copper Cabling, Preventive Maintenance, Healthcare Information..., Process Improvement, Data Center, SDH, Unified Communications, Telecommunications, Servers, Fusion Splicing, Wireless Networking, Telephony, Avaya Technologies, Call Centers, Technical Support, Cabling, Visio, Voice Mail, Optical Fiber, Testing, VoIP
Education
Oklahoma State University 2006 — 2008
Associate in Applied Science, Information Technology, 3.83 GPA
Oklahoma City Community College 2005 — 2006
Associate of Arts and Sciences (A.A.S.), Enterprise Communications, 4.0 GPA
Hertz July 2013 - Present
Oklahoma State Regents for Higher Education May 2013 - July 2013
Oklahoma Heart Hospital November 2006 - October 2012
ClientLogic December 2005 - November 2006
FAA - Aero Tech Service Associates August 2003 - February 2005
WilTel Communications October 1999 - May 2003
Commercial Financial Services March 1997 - June 1999
Skills
Cisco Call Manager, Cisco Unity, Avaya Communication..., Avaya Site..., Avaya Audix, Troubleshooting, Telecommunications..., Project Management, Nortel, SONET, Fiber Optics, Fiber splicing, Fiber termination, Cable locating, Customer Service, LodgeNet Multimedia, Copper Cabling, Preventive Maintenance, Healthcare Information..., Process Improvement, Data Center, SDH, Unified Communications, Telecommunications, Servers, Fusion Splicing, Wireless Networking, Telephony, Avaya Technologies, Call Centers, Technical Support, Cabling, Visio, Voice Mail, Optical Fiber, Testing, VoIP
Education
Oklahoma State University 2006 — 2008
Associate in Applied Science, Information Technology, 3.83 GPA
Oklahoma City Community College 2005 — 2006
Associate of Arts and Sciences (A.A.S.), Enterprise Communications, 4.0 GPA
Jonathan Bedford Jonathan Bedford's ClientLogic Experience 2001 - 2002
Job USAA agent at Sitel
Industry Insurance
Experience
Sitel September 2012 - Present
Strayer University January 2009 - October 2011
The Tommy Santelli Band 2005 - 2008
Rio Santee Home Loans 2004 - 2005
Swafford and Hayes 2002 - 2003
ClientLogic 2001 - 2002
Cambridge Financial Services 1998 - 2000
The Learning Company Ltd 1996 - 1998
ZYP 1995 - 1996
International Technology Corporation 1991 - 1993
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Training, Testing, Technical Support, Time Management, Teamwork, Strategic Planning
Education
Strayer University 2009 — 2012
Bachelor of Science (B.S.), Economics, 3.71
Sitel September 2012 - Present
Strayer University January 2009 - October 2011
The Tommy Santelli Band 2005 - 2008
Rio Santee Home Loans 2004 - 2005
Swafford and Hayes 2002 - 2003
ClientLogic 2001 - 2002
Cambridge Financial Services 1998 - 2000
The Learning Company Ltd 1996 - 1998
ZYP 1995 - 1996
International Technology Corporation 1991 - 1993
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Training, Testing, Technical Support, Time Management, Teamwork, Strategic Planning
Education
Strayer University 2009 — 2012
Bachelor of Science (B.S.), Economics, 3.71
Jill Chitwood's ClientLogic Experience January 2000 - Present
Job HR Generalist at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2007 - Present
ClientLogic January 2000 - Present
Nova Information Systems March 1999 - December 1999
Skills
Employee Relations, Workforce Management, Performance Management, Human Resources, HRIS, Recruiting, Employee Benefits, Interviews, Personnel Management, Payroll, Management, Coaching, ADP Payroll, Employment Law, Program Management, Policy, Time Management, Administration, Project Planning, Talent Acquisition, Benefits Administration, Kronos, Onboarding, HR Policies, FMLA, Succession Planning, PeopleSoft, Screening, Deferred Compensation, Process Improvement, Vendor Management, Call Centers, Temporary Placement, Customer Retention, Networking, Employee Training
Education
Pellissippi State Community College 2006 — 2007
PHR/SPHR/GPHR Preparation Course
Tennessee Technological University 2000 — 2002
Computer Repair and Networking
Oneida High School 1982 — 1986
Sitel May 2007 - Present
ClientLogic January 2000 - Present
Nova Information Systems March 1999 - December 1999
Skills
Employee Relations, Workforce Management, Performance Management, Human Resources, HRIS, Recruiting, Employee Benefits, Interviews, Personnel Management, Payroll, Management, Coaching, ADP Payroll, Employment Law, Program Management, Policy, Time Management, Administration, Project Planning, Talent Acquisition, Benefits Administration, Kronos, Onboarding, HR Policies, FMLA, Succession Planning, PeopleSoft, Screening, Deferred Compensation, Process Improvement, Vendor Management, Call Centers, Temporary Placement, Customer Retention, Networking, Employee Training
Education
Pellissippi State Community College 2006 — 2007
PHR/SPHR/GPHR Preparation Course
Tennessee Technological University 2000 — 2002
Computer Repair and Networking
Oneida High School 1982 — 1986
Vada Oberlin, PHR Vada Oberlin, PHR's ClientLogic Experience June 2000 - September 2005
Job Benefits Service Desk Lead
Industry Human Resources
Experience
Leidos September 2013 - Present
SAIC October 2011 - September 2013
Security Consultants Group, Inc. December 2005 - September 2011
ClientLogic June 2000 - September 2005
Skills
Employee Relations, Recruiting, Human Resources, Employee Benefits, Personnel Management, Microsoft Excel, Onboarding, Benefits Administration, Applicant Tracking..., HRIS, New Hire Orientations, FMLA, HR Policies, Interviews, PeopleSoft
Education
National Paralegal College 2013 — 2015
Bachelor of Science (B.S.), Legal Studies, General
National Paralegal College 2011 — 2012
Associates, Paralegal Studies
Hiwassee College 1983 — 1985
N/a, Human Services & Music
Campbell County Comprehensive High School 1982 — 1983
Diploma, General Studies
Leidos September 2013 - Present
SAIC October 2011 - September 2013
Security Consultants Group, Inc. December 2005 - September 2011
ClientLogic June 2000 - September 2005
Skills
Employee Relations, Recruiting, Human Resources, Employee Benefits, Personnel Management, Microsoft Excel, Onboarding, Benefits Administration, Applicant Tracking..., HRIS, New Hire Orientations, FMLA, HR Policies, Interviews, PeopleSoft
Education
National Paralegal College 2013 — 2015
Bachelor of Science (B.S.), Legal Studies, General
National Paralegal College 2011 — 2012
Associates, Paralegal Studies
Hiwassee College 1983 — 1985
N/a, Human Services & Music
Campbell County Comprehensive High School 1982 — 1983
Diploma, General Studies
Ian Reitz Ian Reitz's ClientLogic Experience January 2001 - January 2003
Job Mortgage Consultant at Apex Bank
Industry Consumer Services
Experience
Apex Bank October 2014 - Present
Edfinancial Services July 2007 - October 2014
Calhoun's restaurant January 2003 - July 2007
ClientLogic January 2001 - January 2003
Skills
English, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Windows, Microsoft Word, Data Entry, Troubleshooting, Access, Outlook, Customer Satisfaction, Time Management, Research, Teamwork, Call Centers, Supervisory Skills
Education
Pellissippi State Community College 2001 — 2006
Certificate, Home Appraisal
Apex Bank October 2014 - Present
Edfinancial Services July 2007 - October 2014
Calhoun's restaurant January 2003 - July 2007
ClientLogic January 2001 - January 2003
Skills
English, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Windows, Microsoft Word, Data Entry, Troubleshooting, Access, Outlook, Customer Satisfaction, Time Management, Research, Teamwork, Call Centers, Supervisory Skills
Education
Pellissippi State Community College 2001 — 2006
Certificate, Home Appraisal
Robert Seitz's ClientLogic Experience March 2000 - January 2001
Job Information Services Technician at U.S.Army
Industry Information Technology and Services
Experience
U.S.Army Reserves October 2010 - Present
84th Training Command October 2010 - July 2014
5th Signal Command March 2009 - October 2010
5th Signal Command March 2008 - March 2009
Humana November 2006 - February 2008
439th Communications Squadron Air Force Reserves December 2001 - December 2007
Pulau Electronics Corporation March 2006 - November 2006
Commerce Insurance October 2001 - August 2005
ClientLogic March 2000 - January 2001
River City Bank December 1998 - February 2000
Skills
Active Directory, Windows Server, System Administration, Windows 7, Computer Hardware, VMware, Network Administration, Windows, Servers, XP, Microsoft SQL Server, Troubleshooting, Microsoft Exchange, Help Desk Support, Computer Security, Networking, Network Security, Security, Cisco Technologies, Information Technology, Software Installation, Routers, Software Documentation, Technical Support, VPN, Operating Systems, Hardware, Laptops, Printers, Integration, Unix, System Deployment, BMC Remedy, Windows Vista, Windows XP
Education
Sullivan University 2006 — 2008
Bachelors of Science, Business Administration
U.S.Army Reserves October 2010 - Present
84th Training Command October 2010 - July 2014
5th Signal Command March 2009 - October 2010
5th Signal Command March 2008 - March 2009
Humana November 2006 - February 2008
439th Communications Squadron Air Force Reserves December 2001 - December 2007
Pulau Electronics Corporation March 2006 - November 2006
Commerce Insurance October 2001 - August 2005
ClientLogic March 2000 - January 2001
River City Bank December 1998 - February 2000
Skills
Active Directory, Windows Server, System Administration, Windows 7, Computer Hardware, VMware, Network Administration, Windows, Servers, XP, Microsoft SQL Server, Troubleshooting, Microsoft Exchange, Help Desk Support, Computer Security, Networking, Network Security, Security, Cisco Technologies, Information Technology, Software Installation, Routers, Software Documentation, Technical Support, VPN, Operating Systems, Hardware, Laptops, Printers, Integration, Unix, System Deployment, BMC Remedy, Windows Vista, Windows XP
Education
Sullivan University 2006 — 2008
Bachelors of Science, Business Administration
Stephen Sander Stephen Sander's ClientLogic Experience August 1998 - April 2000
Job Senior Technical Support Engineer at Nardin Academy
Industry Information Technology and Services
Experience
Nardin Academy April 2015 - Present
Erie 1 BOCES December 2007 - April 2015
VITEC Solutions May 2007 - November 2007
GP:50 September 2006 - April 2007
Ingram Micro January 2004 - September 2006
Futurus.info March 2002 - August 2002
Coleman and Associates April 2000 - April 2001
ClientLogic August 1998 - April 2000
Skills
Servers, Firewalls, Active Directory, Laptops, Troubleshooting, Network Administration, System Administration, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows XP Professional, Windows 8, Windows 7, Lotus Notes, Novell Netware, Linux Server, Server Architecture, Dell PowerEdge Servers, HP Server Hardware, IBM Servers, File Servers, Windows Network..., Group Policy creation..., Server Management, Wireless Networking, Computer Hardware, Computer Repair, Backup Exec, VMware, Symantec Endpoint..., Windows Networking, Content Filtering, Spam Filtering, Web Filtering, Computer Maintenance, Dell Computers, Preventive Maintenance, Malware Analysis, Mac OS X, Mac OS X Server, VPN, Image Creation and..., Symantec Ghost, Symantec Backup, Blade Technology, SCCM, Microsoft Exchange, Project Management, Routers and Switches, iSCSI and NAS
Education
New Horizons 2001 — 2001
Certification Prep Classes
Niagara County Community College 1993 — 1994
Computer Science
LaSalle Senior High School 1989 — 1993
Nardin Academy April 2015 - Present
Erie 1 BOCES December 2007 - April 2015
VITEC Solutions May 2007 - November 2007
GP:50 September 2006 - April 2007
Ingram Micro January 2004 - September 2006
Futurus.info March 2002 - August 2002
Coleman and Associates April 2000 - April 2001
ClientLogic August 1998 - April 2000
Skills
Servers, Firewalls, Active Directory, Laptops, Troubleshooting, Network Administration, System Administration, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows XP Professional, Windows 8, Windows 7, Lotus Notes, Novell Netware, Linux Server, Server Architecture, Dell PowerEdge Servers, HP Server Hardware, IBM Servers, File Servers, Windows Network..., Group Policy creation..., Server Management, Wireless Networking, Computer Hardware, Computer Repair, Backup Exec, VMware, Symantec Endpoint..., Windows Networking, Content Filtering, Spam Filtering, Web Filtering, Computer Maintenance, Dell Computers, Preventive Maintenance, Malware Analysis, Mac OS X, Mac OS X Server, VPN, Image Creation and..., Symantec Ghost, Symantec Backup, Blade Technology, SCCM, Microsoft Exchange, Project Management, Routers and Switches, iSCSI and NAS
Education
New Horizons 2001 — 2001
Certification Prep Classes
Niagara County Community College 1993 — 1994
Computer Science
LaSalle Senior High School 1989 — 1993
Kari Benjamin Kari Benjamin's ClientLogic Experience January 2001 - August 2004
Job Accounts Payable at Power Systems, Inc.
Industry Health, Wellness and Fitness
Experience
Power Systems, Inc. August 2004 - Present
ClientLogic January 2001 - August 2004
Burger King Corporation February 1994 - January 2001
Skills
Microsoft Excel, Customer Service, Microsoft Word, Accounting, Access, Budgets, Outlook, Forecasting, PowerPoint, Financial Analysis, Inventory Management, Coaching, Financial Reporting, Analysis, Team Building
Education
Oak Ridge High School 1993 — 1996
Roane State Community College
Power Systems, Inc. August 2004 - Present
ClientLogic January 2001 - August 2004
Burger King Corporation February 1994 - January 2001
Skills
Microsoft Excel, Customer Service, Microsoft Word, Accounting, Access, Budgets, Outlook, Forecasting, PowerPoint, Financial Analysis, Inventory Management, Coaching, Financial Reporting, Analysis, Team Building
Education
Oak Ridge High School 1993 — 1996
Roane State Community College
James Orleman James Orleman's ClientLogic Experience March 2001 - December 2005
Job IT Director at SMS Marketing Services, Inc.
Industry Marketing and Advertising
Experience
SMS Marketing Services, Inc. January 1994 - Present
ClientLogic March 2001 - December 2005
Skills
Windows, HTML, Customer Relations, SQL Server, Problem Solving, Microsoft SQL Server, Customer Service, Email Marketing, Mobile Marketing, Direct Marketing, Management, Networking, Databases, Project Management, Vendor Management, Database Design, Process Improvement, IIS, Security, SQL, Integration, Website Development, Marketing, SEO, Social Media, Team Leadership, Customer Satisfaction, Marketing Strategy, OS X, Integrated Marketing
Education
St. Peter's College 1990 — 1993
Bachelor of Science (BS), Information Technology
SMS Marketing Services, Inc. January 1994 - Present
ClientLogic March 2001 - December 2005
Skills
Windows, HTML, Customer Relations, SQL Server, Problem Solving, Microsoft SQL Server, Customer Service, Email Marketing, Mobile Marketing, Direct Marketing, Management, Networking, Databases, Project Management, Vendor Management, Database Design, Process Improvement, IIS, Security, SQL, Integration, Website Development, Marketing, SEO, Social Media, Team Leadership, Customer Satisfaction, Marketing Strategy, OS X, Integrated Marketing
Education
St. Peter's College 1990 — 1993
Bachelor of Science (BS), Information Technology
Jane Dunlap's ClientLogic Experience October 1999 - June 2001
Job Experienced Logistics and Supply Chain Professional
Industry Logistics and Supply Chain
Experience
Dunlap household. 2012 - Present
Exel July 2010 - April 2012
Reddwerks Corporation July 2009 - October 2009
Reddwerks Inc. July 2008 - July 2009
McLane Company July 2001 - March 2008
ClientLogic October 1999 - June 2001
Wal-Mart May 1996 - October 1999
Skills
Leadership, Supply Chain, Warehousing, Transportation, Project Management, Operations Management, Logistics, MS Project, Management, Warehouse Management, Visio, Distribution Center..., 3PL, Training, Vendor Management, Supply Chain Management, Process Improvement, Microsoft Office, Analysis, Contract Negotiation, Inventory Management, Logistics Management, Shipping, Supply Chain..., Strategy, Order Fulfillment, Order Picking, Reverse Logistics, Transportation..., Pick to Light
Education
Texas A&M University 1991 — 1996
BS, Geography
Dunlap household. 2012 - Present
Exel July 2010 - April 2012
Reddwerks Corporation July 2009 - October 2009
Reddwerks Inc. July 2008 - July 2009
McLane Company July 2001 - March 2008
ClientLogic October 1999 - June 2001
Wal-Mart May 1996 - October 1999
Skills
Leadership, Supply Chain, Warehousing, Transportation, Project Management, Operations Management, Logistics, MS Project, Management, Warehouse Management, Visio, Distribution Center..., 3PL, Training, Vendor Management, Supply Chain Management, Process Improvement, Microsoft Office, Analysis, Contract Negotiation, Inventory Management, Logistics Management, Shipping, Supply Chain..., Strategy, Order Fulfillment, Order Picking, Reverse Logistics, Transportation..., Pick to Light
Education
Texas A&M University 1991 — 1996
BS, Geography
Leland Collins Leland Collins's ClientLogic Experience October 2001 - March 2003
Job Regional Technical Services Manager at Houghton Mifflin Harcourt
Industry Computer Software
Experience
Houghton Mifflin Harcourt June 2015 - Present
Scholastic October 2009 - May 2015
Scholastic March 2003 - October 2009
ClientLogic October 2001 - March 2003
The Ohio State University August 1995 - August 2001
Skills
Customer Service, Customer Experience, Customer Support, Project Management, Technical Support, Educational Technology, Pre-sales, Staff Management, Software Project..., Enterprise Software, Software Documentation, Business Travel, Social Media, Teaching, Management, Time Management, Editing
Education
The Ohio State University 1995 — 2000
Bachelor of Arts (B.A.), European History
The Ohio State University 1995 — 2000
Bachelor of Arts (B.A.), European History
Houghton Mifflin Harcourt June 2015 - Present
Scholastic October 2009 - May 2015
Scholastic March 2003 - October 2009
ClientLogic October 2001 - March 2003
The Ohio State University August 1995 - August 2001
Skills
Customer Service, Customer Experience, Customer Support, Project Management, Technical Support, Educational Technology, Pre-sales, Staff Management, Software Project..., Enterprise Software, Software Documentation, Business Travel, Social Media, Teaching, Management, Time Management, Editing
Education
The Ohio State University 1995 — 2000
Bachelor of Arts (B.A.), European History
The Ohio State University 1995 — 2000
Bachelor of Arts (B.A.), European History
Linda Thomson's ClientLogic Experience 1997 - 1998
Job Director of Marketing
Industry Information Technology and Services
Experience
Tarmin August 2013 - Present
QStar Technologies January 2010 - August 2013
Linda Thomson Consultancy 2005 - 2010
Ready4Life - UK January 2007 - July 2009
ATTO Technology 2002 - 2005
HeavenSpa 2001 - 2002
Toolsource.com 2000 - 2001
Kaleida Health 1998 - 2000
ClientLogic 1997 - 1998
Moore Business Forms now RR Donnelley 1989 - 1997
Skills
Product Marketing, Business Development, Channel Partners, Strategic Public..., Demand Generation, Strategic Brand..., Product Launch, Corporate Communications, Project Management, Digital Marketing, Marketo, Marketing Automation, Social Media Marketing, Strategic Marketing, Cloud Computing, Solution Selling, Management, Product Management, Enterprise Software, SaaS, Strategy, Strategic Partnerships, Storage, Go-to-market Strategy, Channel, Cross-functional Team..., Marketing, Social Media, Business Strategy, Leadership, Multi-channel Marketing, Analytics, Brand Management, Team Management, Training, Team Building, Product Development, Security, Cloud computing
Education
State University of New York College at Buffalo
B.S. Business Administration
Tarmin August 2013 - Present
QStar Technologies January 2010 - August 2013
Linda Thomson Consultancy 2005 - 2010
Ready4Life - UK January 2007 - July 2009
ATTO Technology 2002 - 2005
HeavenSpa 2001 - 2002
Toolsource.com 2000 - 2001
Kaleida Health 1998 - 2000
ClientLogic 1997 - 1998
Moore Business Forms now RR Donnelley 1989 - 1997
Skills
Product Marketing, Business Development, Channel Partners, Strategic Public..., Demand Generation, Strategic Brand..., Product Launch, Corporate Communications, Project Management, Digital Marketing, Marketo, Marketing Automation, Social Media Marketing, Strategic Marketing, Cloud Computing, Solution Selling, Management, Product Management, Enterprise Software, SaaS, Strategy, Strategic Partnerships, Storage, Go-to-market Strategy, Channel, Cross-functional Team..., Marketing, Social Media, Business Strategy, Leadership, Multi-channel Marketing, Analytics, Brand Management, Team Management, Training, Team Building, Product Development, Security, Cloud computing
Education
State University of New York College at Buffalo
B.S. Business Administration
Christopher Redner Christopher Redner's ClientLogic Experience July 2004 - July 2005
Job IT Administrator/Technology Specialist
Industry Computer & Network Security
Experience
Basin Electric & Technology March 2015 - August 2015
Schlumberger September 2014 - February 2015
Enersafe, Inc. September 2013 - September 2014
TEKsystems January 2013 - September 2013
Hogares, Inc. June 2011 - November 2011
NM Children October 2008 - October 2010
Dept. of Homeland Security January 2008 - October 2008
Accenture Systems March 2007 - June 2007
Loomis, Fargo & Co September 2005 - September 2006
ClientLogic July 2004 - July 2005
Skills
Problem Solving, Quick Thinker, Adapt Quickly to Change, Computer-savvy, Microsoft Platform, Reliable, Case Managment, VMware, Windows Server, Microsoft Office, Active Directory, Case Management, Troubleshooting, Servers, Technical Support, DNS, Windows XP, VPN, Security, Microsoft Exchange, System Deployment, Hardware, Windows 7, DHCP, Network Administration, Networking, Software Installation, Operating Systems
Education
Microsoft 2013 — 2013
MCSA, Server 2012
Norwich University 2009 — 2011
MPA, Public Administration, 3.1
ITT Technicial Institute 2005 — 2008
B.S., Criminal Justice, 4.0
Basin Electric & Technology March 2015 - August 2015
Schlumberger September 2014 - February 2015
Enersafe, Inc. September 2013 - September 2014
TEKsystems January 2013 - September 2013
Hogares, Inc. June 2011 - November 2011
NM Children October 2008 - October 2010
Dept. of Homeland Security January 2008 - October 2008
Accenture Systems March 2007 - June 2007
Loomis, Fargo & Co September 2005 - September 2006
ClientLogic July 2004 - July 2005
Skills
Problem Solving, Quick Thinker, Adapt Quickly to Change, Computer-savvy, Microsoft Platform, Reliable, Case Managment, VMware, Windows Server, Microsoft Office, Active Directory, Case Management, Troubleshooting, Servers, Technical Support, DNS, Windows XP, VPN, Security, Microsoft Exchange, System Deployment, Hardware, Windows 7, DHCP, Network Administration, Networking, Software Installation, Operating Systems
Education
Microsoft 2013 — 2013
MCSA, Server 2012
Norwich University 2009 — 2011
MPA, Public Administration, 3.1
ITT Technicial Institute 2005 — 2008
B.S., Criminal Justice, 4.0
Felice King's ClientLogic Experience May 1997 - April 2003
Job Talent Acquisition Consultant at Mission Health
Industry Health, Wellness and Fitness
Experience
Mission Health April 2015 - Present
Mission Health System January 2013 - Present
Mission Hospitals January 2010 - January 2013
Mission Hospitals August 2007 - December 2009
Mission Health April 2005 - August 2007
MAHEC April 2003 - April 2005
ClientLogic May 1997 - April 2003
Skills
Leadership Development, HR Policies, Onboarding, Microsoft Excel, Public Speaking, Healthcare Management, Process Improvement, Lawson HRIS, HRIS, Certified Compensation..., Compensation Structure..., College Recruiting, Recruiting, Financial Advisory, Total Rewards, Talent Management, Applicant Tracking..., Compensation Structures, Healthcare, Human Resources
Education
Montreat College 2008 — 2010
Bachelor of Science, Management
Asheville Buncombe Technical Community College 2005 — 2007
Associate Applied Science, Office Systems Technology
Mission Health April 2015 - Present
Mission Health System January 2013 - Present
Mission Hospitals January 2010 - January 2013
Mission Hospitals August 2007 - December 2009
Mission Health April 2005 - August 2007
MAHEC April 2003 - April 2005
ClientLogic May 1997 - April 2003
Skills
Leadership Development, HR Policies, Onboarding, Microsoft Excel, Public Speaking, Healthcare Management, Process Improvement, Lawson HRIS, HRIS, Certified Compensation..., Compensation Structure..., College Recruiting, Recruiting, Financial Advisory, Total Rewards, Talent Management, Applicant Tracking..., Compensation Structures, Healthcare, Human Resources
Education
Montreat College 2008 — 2010
Bachelor of Science, Management
Asheville Buncombe Technical Community College 2005 — 2007
Associate Applied Science, Office Systems Technology
David Madison's ClientLogic Experience 1999 - 2000
Job Owner, equaTEK Interactive, Inc. and Chief Technical Alchemist
Industry Computer Software
Experience
equaTEK Interactive, Inc. March 2003 - Present
Troop 167, Pittsford NY 2012 - Present
Browncroft Community Church 1993 - 2009
Wegmans Food Markets July 2004 - 2007
Ajettix Inc January 1995 - March 2003
GE Transportation Systems 2000 - 2002
ClientLogic 1999 - 2000
Veramark 1997 - 1999
Axiom Corporation 1994 - 1998
Johnson and Johnson 1994 - 1997
Skills
E-commerce, C#, SQL Server, Web Services, Databases, ASP.NET, HTML, XML, Architecture, SQL, Windows, .NET, Web Applications, MySQL, AJAX, ASP, CSS, Programming, Application Development, Software Development, Web Development, Visual Studio, Problem Solving, Microsoft SQL Server, Enterprise Software, WCF, TFS, JavaScript, Data Warehousing, Architectures
Education
Rochester Institute of Technology 1985 — 1988
Computer Scinece, Computers
State University of New York College at Oswego 1983 — 1985
Bachelor of Arts (B.A.), Computer Science
Marion Central School 1972 — 1983
Diploma
equaTEK Interactive, Inc. March 2003 - Present
Troop 167, Pittsford NY 2012 - Present
Browncroft Community Church 1993 - 2009
Wegmans Food Markets July 2004 - 2007
Ajettix Inc January 1995 - March 2003
GE Transportation Systems 2000 - 2002
ClientLogic 1999 - 2000
Veramark 1997 - 1999
Axiom Corporation 1994 - 1998
Johnson and Johnson 1994 - 1997
Skills
E-commerce, C#, SQL Server, Web Services, Databases, ASP.NET, HTML, XML, Architecture, SQL, Windows, .NET, Web Applications, MySQL, AJAX, ASP, CSS, Programming, Application Development, Software Development, Web Development, Visual Studio, Problem Solving, Microsoft SQL Server, Enterprise Software, WCF, TFS, JavaScript, Data Warehousing, Architectures
Education
Rochester Institute of Technology 1985 — 1988
Computer Scinece, Computers
State University of New York College at Oswego 1983 — 1985
Bachelor of Arts (B.A.), Computer Science
Marion Central School 1972 — 1983
Diploma
Harbhajan Grewal's ClientLogic Experience April 2000 - September 2001
Job Network Security Engineering at TD Bank
Industry Computer Networking
Experience
TD 2014 - Present
Rogers Communications January 2012 - May 2014
407 ETR Concession Company Ltd. March 2007 - January 2011
Connections Canada Inc. May 2005 - December 2006
D-Link Networks Inc September 2001 - May 2005
Clientlogic April 2000 - September 2001
Skills
Firewalls, Juniper, Routers, Switches, Cisco Technologies
Education
Panjab University 1994 — 1997
Bachelors, English
TD 2014 - Present
Rogers Communications January 2012 - May 2014
407 ETR Concession Company Ltd. March 2007 - January 2011
Connections Canada Inc. May 2005 - December 2006
D-Link Networks Inc September 2001 - May 2005
Clientlogic April 2000 - September 2001
Skills
Firewalls, Juniper, Routers, Switches, Cisco Technologies
Education
Panjab University 1994 — 1997
Bachelors, English
Caroline Albert's ClientLogic Experience 1997 - 2003
Job Director Support Operations
Industry Computer Software
Experience
Verint Systems February 2014 - Present
Verint January 2012 - February 2014
Verint July 2006 - January 2012
Witness Systems (Aquired by Verint Systems) July 2006 - January 2012
Thomson Elite February 2004 - June 2006
ClientLogic 1997 - 2003
Cornerstone Direct 1992 - 1997
DialAmerica Marketing 1988 - 1992
Skills
Call Center, Customer Satisfaction, Team Building, Sales, Cross-functional Team..., Technical Support, Enterprise Software, Customer Experience, Business Process..., Quality Management, Customer Support, Software, Customer Service, Operations Management, change management, leadership, performance management, strategy, relationship management, outsourcing, escalation management, Call Centers, Strategic Planning, Performance Management, Program Management, Leadership, Outsourcing, Contact Centers, Strategy, VoIP, Team Leadership, Workforce Management, Management, Telecommunications, Training, Business Process, Account Management, Project Management, SaaS, Professional Services, CRM, Process Improvement
Education
State University of New York at Buffalo
BS, Business Adminstration
State University of New York at Buffalo - School of Management
Bachelor of Science (BS), Business Administration and Management, General
Verint Systems February 2014 - Present
Verint January 2012 - February 2014
Verint July 2006 - January 2012
Witness Systems (Aquired by Verint Systems) July 2006 - January 2012
Thomson Elite February 2004 - June 2006
ClientLogic 1997 - 2003
Cornerstone Direct 1992 - 1997
DialAmerica Marketing 1988 - 1992
Skills
Call Center, Customer Satisfaction, Team Building, Sales, Cross-functional Team..., Technical Support, Enterprise Software, Customer Experience, Business Process..., Quality Management, Customer Support, Software, Customer Service, Operations Management, change management, leadership, performance management, strategy, relationship management, outsourcing, escalation management, Call Centers, Strategic Planning, Performance Management, Program Management, Leadership, Outsourcing, Contact Centers, Strategy, VoIP, Team Leadership, Workforce Management, Management, Telecommunications, Training, Business Process, Account Management, Project Management, SaaS, Professional Services, CRM, Process Improvement
Education
State University of New York at Buffalo
BS, Business Adminstration
State University of New York at Buffalo - School of Management
Bachelor of Science (BS), Business Administration and Management, General
Michael Stann's ClientLogic Experience December 2000 - May 2005
Job Executive Vice President
Industry Logistics and Supply Chain
Experience
On Process Technology August 2015 - Present
Xerox July 2013 - August 2015
Xerox October 2011 - July 2013
ACS, A Xerox Company September 2008 - October 2011
ACS, Inc. October 2006 - September 2008
ACS, Inc. February 2006 - October 2006
Capital One Insurance Services May 2005 - February 2006
ClientLogic December 2000 - May 2005
Skills
Workforce Management, Call Center, Recruiting, Outsourcing, Customer Experience, BPO, Operations Management, Management, Training, Vendor Management, Program Management, Leadership, Call Centers, Executive Management, Operational Excellence, Process Improvement, Customer Satisfaction, Performance Management, CRM, P&L Management, Sales Operations, Strategy
Education
State University of New York College at Buffalo 1989 — 1995
Bachelors, Business
On Process Technology August 2015 - Present
Xerox July 2013 - August 2015
Xerox October 2011 - July 2013
ACS, A Xerox Company September 2008 - October 2011
ACS, Inc. October 2006 - September 2008
ACS, Inc. February 2006 - October 2006
Capital One Insurance Services May 2005 - February 2006
ClientLogic December 2000 - May 2005
Skills
Workforce Management, Call Center, Recruiting, Outsourcing, Customer Experience, BPO, Operations Management, Management, Training, Vendor Management, Program Management, Leadership, Call Centers, Executive Management, Operational Excellence, Process Improvement, Customer Satisfaction, Performance Management, CRM, P&L Management, Sales Operations, Strategy
Education
State University of New York College at Buffalo 1989 — 1995
Bachelors, Business
Emran Qassem's ClientLogic Experience May 2000 - August 2000
Job Application Developer II
Industry Computer Software
Experience
Ericsson April 2013 - Present
Cricket Communications July 2012 - March 2013
New Mexico Tech April 2012 - July 2012
AVCITEX August 2011 - April 2012
University of New Mexico August 2009 - August 2011
EMCORE Fiber Optics 2005 - 2009
OPS Systems December 2000 - August 2005
ClientLogic May 2000 - August 2000
Skills
Programming, Linux, Experimentation, Active Directory, Windows Server, SQL, Java, Microsoft SQL Server, JavaScript, Servers, C, Operating Systems, System Administration, C#, Integration, Software Documentation, Troubleshooting, Software Development, C, Perl, MySQL, Windows, HTML, ITIL, Testing, Shell Scripting, Requirements Analysis, Matlab, Business Intelligence, Technical Support, Python, XP, Visual Basic, VMware, Security, Networking, VB.NET, Databases, Oracle, Windows XP
Education
New Mexico Institute of Mining and Technology 1999 — 2003
Bachelor of Science (BS), Computer Science
The University of New Mexico
Applied Mathematics, Physics
Ericsson April 2013 - Present
Cricket Communications July 2012 - March 2013
New Mexico Tech April 2012 - July 2012
AVCITEX August 2011 - April 2012
University of New Mexico August 2009 - August 2011
EMCORE Fiber Optics 2005 - 2009
OPS Systems December 2000 - August 2005
ClientLogic May 2000 - August 2000
Skills
Programming, Linux, Experimentation, Active Directory, Windows Server, SQL, Java, Microsoft SQL Server, JavaScript, Servers, C, Operating Systems, System Administration, C#, Integration, Software Documentation, Troubleshooting, Software Development, C, Perl, MySQL, Windows, HTML, ITIL, Testing, Shell Scripting, Requirements Analysis, Matlab, Business Intelligence, Technical Support, Python, XP, Visual Basic, VMware, Security, Networking, VB.NET, Databases, Oracle, Windows XP
Education
New Mexico Institute of Mining and Technology 1999 — 2003
Bachelor of Science (BS), Computer Science
The University of New Mexico
Applied Mathematics, Physics
Brett Briley's ClientLogic Experience 2001 - 2004
Job Sr. Manager of Customer ExperienceLogistics at American Eagle Outfitters
Industry Consumer Services
Experience
American Eagle Outfitters September 2009 - Present
American Eagle Outfitters September 2004 - September 2009
Clientlogic 2001 - 2004
CallTech Communication 1997 - 2000
Skills
Customer Experience, Customer Service, Call Center, CRM, Call Centers, Team Building, Customer Satisfaction, E-commerce, Training, Lead Generation, Customer Retention, Cross-functional Team..., Leadership, Sales
Education
The Ohio State University 1989 — 1994
American Eagle Outfitters September 2009 - Present
American Eagle Outfitters September 2004 - September 2009
Clientlogic 2001 - 2004
CallTech Communication 1997 - 2000
Skills
Customer Experience, Customer Service, Call Center, CRM, Call Centers, Team Building, Customer Satisfaction, E-commerce, Training, Lead Generation, Customer Retention, Cross-functional Team..., Leadership, Sales
Education
The Ohio State University 1989 — 1994
Erin Schweri's ClientLogic Experience August 2005 - November 2006
Job Forecast/Project/Business/Reporting/ERP Analysis Expert
Industry Medical Devices
Experience
Karl Storz Imaging August 2014 - September 2015
Home Residence October 2013 - October 2014
Abbott Diabetes Care September 2012 - January 2014
Semtech September 2010 - September 2012
Mars Petcare May 2008 - September 2010
Mars Petcare August 2007 - May 2008
Mars Petcare November 2006 - August 2007
ClientLogic August 2005 - November 2006
JohnsonDiversey October 2000 - March 2005
Skills
Forecasting, Supply Chain, Demand Planning, ERP, Demand Forecasting, Analysis, Access, Process Improvement, Cross-functional Team..., Integration, Logistics, Data Analysis, Excel, Business Objects, Sales Operations, Team Leadership, Continuous Improvement, Competitive Analysis, Master Data Management, Reporting Systems, Project Management, Business Analysis, Team Building, Change Management, Program Management, Problem Solving, Planning, Cognos, SharePoint, SAP BW, Logility, MS Project, Manugistics, Microsoft Office, Diver, Lotus Notes, Project Planning
Education
Tennessee State University 2006 — 2009
MBA, Supply Chain/Logistics
Wayne State University 1997 — 2002
BS, Computer Science
Karl Storz Imaging August 2014 - September 2015
Home Residence October 2013 - October 2014
Abbott Diabetes Care September 2012 - January 2014
Semtech September 2010 - September 2012
Mars Petcare May 2008 - September 2010
Mars Petcare August 2007 - May 2008
Mars Petcare November 2006 - August 2007
ClientLogic August 2005 - November 2006
JohnsonDiversey October 2000 - March 2005
Skills
Forecasting, Supply Chain, Demand Planning, ERP, Demand Forecasting, Analysis, Access, Process Improvement, Cross-functional Team..., Integration, Logistics, Data Analysis, Excel, Business Objects, Sales Operations, Team Leadership, Continuous Improvement, Competitive Analysis, Master Data Management, Reporting Systems, Project Management, Business Analysis, Team Building, Change Management, Program Management, Problem Solving, Planning, Cognos, SharePoint, SAP BW, Logility, MS Project, Manugistics, Microsoft Office, Diver, Lotus Notes, Project Planning
Education
Tennessee State University 2006 — 2009
MBA, Supply Chain/Logistics
Wayne State University 1997 — 2002
BS, Computer Science
Tashi Eugyal's ClientLogic Experience April 2000 - April 2002
Job Genius at Apple Inc.
Industry Media Production
Experience
Apple Inc. August 2008 - Present
ClientLogic April 2000 - April 2002
Education
Ryerson University 2002 — 2007
Apple Inc. August 2008 - Present
ClientLogic April 2000 - April 2002
Education
Ryerson University 2002 — 2007
Richard O'Keeffe's ClientLogic Experience 1999 - 2004
Job Sr. Finance Operations Manager at Provide Commerce
Industry Logistics and Supply Chain
Experience
Provide Commerce August 2012 - Present
Provide Commerce June 2008 - August 2012
RedEnvelope 2004 - 2008
ClientLogic 1999 - 2004
Skills
Forecasting, Operations Management, Financial Analysis, Financial Reporting, Inventory Management, Inventory Control, Cost Accounting, Distribution Center..., Budgets, Finance, Supply Chain, Supply Chain Management, Management, Analysis, Process Improvement
Education
Ohio Dominican University 2004 — 2009
Provide Commerce August 2012 - Present
Provide Commerce June 2008 - August 2012
RedEnvelope 2004 - 2008
ClientLogic 1999 - 2004
Skills
Forecasting, Operations Management, Financial Analysis, Financial Reporting, Inventory Management, Inventory Control, Cost Accounting, Distribution Center..., Budgets, Finance, Supply Chain, Supply Chain Management, Management, Analysis, Process Improvement
Education
Ohio Dominican University 2004 — 2009
Greg Jimenez's ClientLogic Experience May 2002 - January 2005
Job Assistant Vice President/Unit Manager at Citi
Industry Consumer Services
Experience
First Data Corporation Assistant Vice President/Unit ManagerCitiJune 2014 - Present
APAC Customer Services October 2009 - April 2010
Affiliated Computer Services A Xerox Company 2009 - 2010
Affiliated Computer Services 2005 - 2008
ClientLogic May 2002 - January 2005
Skills
Operations Management, BPO, Process Improvement, Call Center, Call Centers, Management, Vendor Management, CRM, Outsourcing, Program Management, Customer Experience, Workforce Management, Customer Satisfaction, Call Center Development, Service Delivery
Education
Southwestern University 1980 — 1984
First Data Corporation Assistant Vice President/Unit ManagerCitiJune 2014 - Present
APAC Customer Services October 2009 - April 2010
Affiliated Computer Services A Xerox Company 2009 - 2010
Affiliated Computer Services 2005 - 2008
ClientLogic May 2002 - January 2005
Skills
Operations Management, BPO, Process Improvement, Call Center, Call Centers, Management, Vendor Management, CRM, Outsourcing, Program Management, Customer Experience, Workforce Management, Customer Satisfaction, Call Center Development, Service Delivery
Education
Southwestern University 1980 — 1984
Wilma R. Hall's ClientLogic Experience August 1991 - February 2007
Job Operations Manager at Vivre, Inc
Industry Retail
Experience
Vivre, Inc February 2007 - Present
ClientLogic August 1991 - February 2007
Sitel 1991 - 2007
Mann Hunley Inc January 1989 - January 1991
Education
The Ohio State University
University of Central Missouri
Vivre, Inc February 2007 - Present
ClientLogic August 1991 - February 2007
Sitel 1991 - 2007
Mann Hunley Inc January 1989 - January 1991
Education
The Ohio State University
University of Central Missouri
Jeff Pickel's ClientLogic Experience 1996 - 2006
Job Service Delivery Manager at Microsoft Corportion
Industry Computer Software
Experience
Microsoft Corportion April 2007 - Present
Microsoft 2006 - Present
SOFTBANK Services Group 1996 - 2006
ClientLogic 1996 - 2006
Education
Niagara University 1980 — 1984
Microsoft Corportion April 2007 - Present
Microsoft 2006 - Present
SOFTBANK Services Group 1996 - 2006
ClientLogic 1996 - 2006
Education
Niagara University 1980 — 1984
Alex Tsakiris's ClientLogic Experience 1997 - 2000
Job Business Solutions Architect
Industry Insurance
Experience
Merchants Insurance Group June 2015 - Present
M&T Bank May 2006 - Present
IIBA Buffalo 2012 - January 2013
Adelphia Communications 2001 - 2006
ClientLogic 1997 - 2000
Skills
Visio, Vendor Management, Software Documentation, Business Analysis, Process Improvement, Requirements Analysis, SDLC, Access, Banking, Analysis, Business Requirements, Experienced Business..., IIBA, Elicitation, Context Diagrams, DFD, Activity Diagrams, Use Case Diagrams, BRD, Requirements..., Requirements Workshops, Non-Functional..., BABOK, Functional Decomposition, Business Process..., Call Centers, User Acceptance Testing, Mainframe, Testing, Requirements Gathering, MS Project, Software Project..., Quality Assurance, Gap Analysis, Functional..., SharePoint, Systems Analysis, Cross Functional...
Education
State University of New York College at Buffalo 1994 — 1997
Bachelors, Anthropology
Merchants Insurance Group June 2015 - Present
M&T Bank May 2006 - Present
IIBA Buffalo 2012 - January 2013
Adelphia Communications 2001 - 2006
ClientLogic 1997 - 2000
Skills
Visio, Vendor Management, Software Documentation, Business Analysis, Process Improvement, Requirements Analysis, SDLC, Access, Banking, Analysis, Business Requirements, Experienced Business..., IIBA, Elicitation, Context Diagrams, DFD, Activity Diagrams, Use Case Diagrams, BRD, Requirements..., Requirements Workshops, Non-Functional..., BABOK, Functional Decomposition, Business Process..., Call Centers, User Acceptance Testing, Mainframe, Testing, Requirements Gathering, MS Project, Software Project..., Quality Assurance, Gap Analysis, Functional..., SharePoint, Systems Analysis, Cross Functional...
Education
State University of New York College at Buffalo 1994 — 1997
Bachelors, Anthropology
Wilma Hall's ClientLogic Experience August 1991 - January 2007
Job Senior Operations Specialist at Vivre
Industry Retail
Experience
Vivre OPERATIONSVIVRE2002 - 2008
ClientLogic August 1991 - January 2007
Education
The Ohio State University 1970 — 1974
Vivre OPERATIONSVIVRE2002 - 2008
ClientLogic August 1991 - January 2007
Education
The Ohio State University 1970 — 1974
Judd Bergenfeld's ClientLogic Experience 1998 - 2003
Job Vice President Sales & Marketing, SMS Marketing Services, Inc.
Industry Marketing and Advertising
Experience
SMS Marketing Services, Inc. March 2012 - Present
CollegeBound Network March 2007 - February 2012
TargetViewz, Inc 2006 - 2007
Datagence 2003 - 2006
AMG Global 2003 - 2005
ClientLogic 1998 - 2003
Special Purpose Marketing, Inc. 1994 - 1998
Trump Card Marketing 1991 - 1994
Venture Communications Worldwide 1985 - 1991
Elsevier 1982 - 1985
Skills
Customer Relations, New Business Development, Lead Generation, Online Marketing, Sales Management, Consultative Selling, Customer Service, Account Management, Selling, Marketing Strategy, Salesforce.com, Business Development, Online Advertising, Direct Marketing, CRM, Email Marketing, SEM, Customer Acquisition, Online Lead Generation, Digital Marketing, PPC, Mobile Marketing, E-commerce, SEO, Media Buying, Affiliate Marketing, Customer Retention, Interactive Marketing, Strategic Partnerships, Web Analytics, Conversion Optimization, Analytics, Display Advertising, Social Media Marketing, Web Marketing, Marketing, Start-ups, Digital Strategy, Google Adwords, Search Advertising, B2B, CPL, Performance Based..., Campaign Management, Advertising Sales, Mobile Advertising, Google Analytics, Landing Page..., Affiliate Management, Management
Education
Rider University
SMS Marketing Services, Inc. March 2012 - Present
CollegeBound Network March 2007 - February 2012
TargetViewz, Inc 2006 - 2007
Datagence 2003 - 2006
AMG Global 2003 - 2005
ClientLogic 1998 - 2003
Special Purpose Marketing, Inc. 1994 - 1998
Trump Card Marketing 1991 - 1994
Venture Communications Worldwide 1985 - 1991
Elsevier 1982 - 1985
Skills
Customer Relations, New Business Development, Lead Generation, Online Marketing, Sales Management, Consultative Selling, Customer Service, Account Management, Selling, Marketing Strategy, Salesforce.com, Business Development, Online Advertising, Direct Marketing, CRM, Email Marketing, SEM, Customer Acquisition, Online Lead Generation, Digital Marketing, PPC, Mobile Marketing, E-commerce, SEO, Media Buying, Affiliate Marketing, Customer Retention, Interactive Marketing, Strategic Partnerships, Web Analytics, Conversion Optimization, Analytics, Display Advertising, Social Media Marketing, Web Marketing, Marketing, Start-ups, Digital Strategy, Google Adwords, Search Advertising, B2B, CPL, Performance Based..., Campaign Management, Advertising Sales, Mobile Advertising, Google Analytics, Landing Page..., Affiliate Management, Management
Education
Rider University
Kevin Leonte's ClientLogic Experience 1998 - December 2000
Job Corporate Vice President: Business Analytics at New York Life Insurance Company
Industry Insurance
Experience
New York Life Insurance Company September 2012 - Present
New York Life Insurance Company September 2011 - September 2012
New York Life January 2001 - September 2011
ClientLogic 1998 - December 2000
LCS Industries 1993 - 1998
Skills
SAS, SQL, Shell Scripting, Excel, PowerPoint, Microsoft Office, Insurance, Business Objects, Unix, Word, Business Objects Web..., Toad, Excel Macros, Microsoft Excel, Analytics, Microsoft Word, Segmentation, Marketing Research, Data Analysis, Database Marketing, Business Analysis, Marketing Analytics, Predictive Analytics, Analysis, Spotfire, SharePoint, Data Mining, Predictive Modeling
Education
Rutgers, The State University of New Jersey-Newark 1988 — 1992
BA, Marketing
Lyndhurst High School 1984 — 1988
New York Life Insurance Company September 2012 - Present
New York Life Insurance Company September 2011 - September 2012
New York Life January 2001 - September 2011
ClientLogic 1998 - December 2000
LCS Industries 1993 - 1998
Skills
SAS, SQL, Shell Scripting, Excel, PowerPoint, Microsoft Office, Insurance, Business Objects, Unix, Word, Business Objects Web..., Toad, Excel Macros, Microsoft Excel, Analytics, Microsoft Word, Segmentation, Marketing Research, Data Analysis, Database Marketing, Business Analysis, Marketing Analytics, Predictive Analytics, Analysis, Spotfire, SharePoint, Data Mining, Predictive Modeling
Education
Rutgers, The State University of New Jersey-Newark 1988 — 1992
BA, Marketing
Lyndhurst High School 1984 — 1988
Sven Stahl's ClientLogic Experience Vendor PartnerKraft Foods2005 - 2008
Job Manager at ClientLogic
Industry Marketing and Advertising
Experience
ClientLogic Vendor PartnerKraft Foods2005 - 2008
Education
The George Washington University
ClientLogic Vendor PartnerKraft Foods2005 - 2008
Education
The George Washington University
Nathan Garrett's ClientLogic Experience 2002 - 2003
Job Ad Whisperer
Industry Publishing
Experience
TAP Publishing Company August 2010 - Present
Garrett Consulting July 2009 - May 2011
BDS Marketing July 2009 - March 2011
Butler Hill Group May 2008 - June 2010
Mediagrif October 2007 - March 2009
Mediagrif Interactive Technolgies 2007 - 2009
Sitel May 2007 - September 2007
DCP of Tennessee September 2004 - June 2007
ClientLogic 2002 - 2003
Video Catalog Channel 1994 - 1996
Skills
Team Building, Customer Service, Windows, Account Management, Team Leadership, Customer Satisfaction, Negotiation, Microsoft Office, Microsoft Excel, New Business Development, Photography, Marketing Strategy, Sales Management, Publishing, Social Media, Adobe Creative Suite, Online Advertising, Social Media Marketing, Photoshop, Advertising, Training, HTML, Online Marketing, Marketing, Purchasing, Call Centers, Retail, E-commerce, Illustrator, Management, Social Networking, Sales, Graphic Design, SEO, Sales Operations, Marketing Communications
Education
Cumberland County High School 1997 — 2000
Diploma, english, Math, Science, Economics, Geography, Psychology
Roane State Community College 1992 — 1994
none, Computer Graphic Design, Fine Art, Business Management
Tennessee Technological University 1990 — 1992
TAP Publishing Company August 2010 - Present
Garrett Consulting July 2009 - May 2011
BDS Marketing July 2009 - March 2011
Butler Hill Group May 2008 - June 2010
Mediagrif October 2007 - March 2009
Mediagrif Interactive Technolgies 2007 - 2009
Sitel May 2007 - September 2007
DCP of Tennessee September 2004 - June 2007
ClientLogic 2002 - 2003
Video Catalog Channel 1994 - 1996
Skills
Team Building, Customer Service, Windows, Account Management, Team Leadership, Customer Satisfaction, Negotiation, Microsoft Office, Microsoft Excel, New Business Development, Photography, Marketing Strategy, Sales Management, Publishing, Social Media, Adobe Creative Suite, Online Advertising, Social Media Marketing, Photoshop, Advertising, Training, HTML, Online Marketing, Marketing, Purchasing, Call Centers, Retail, E-commerce, Illustrator, Management, Social Networking, Sales, Graphic Design, SEO, Sales Operations, Marketing Communications
Education
Cumberland County High School 1997 — 2000
Diploma, english, Math, Science, Economics, Geography, Psychology
Roane State Community College 1992 — 1994
none, Computer Graphic Design, Fine Art, Business Management
Tennessee Technological University 1990 — 1992
Steven Dick's ClientLogic Experience 1996 - 2001
Job Experienced Call Center Executive
Industry Outsourcing/Offshoring
Experience
One Touch Direct November 2014 - May 2015
Time Warner Cable October 2010 - July 2013
Time Warner Cable August 2006 - October 2010
Adelphia Communications 2001 - August 2006
ClientLogic 1996 - 2001
Skills
Workforce Management, Vendor Management, Customer Experience, Telecommunications, Call Center, Process Improvement, VoIP, Broadband, Call Centers, Leadership, Analysis, Operations Management, Customer Satisfaction, Avaya, Telephony, Management, Cross-functional Team..., Outsourcing, CRM, Contact Centers, Wireless, Troubleshooting, Project Management, Forecasting, BPO, Call Center Development, IVR, Team Leadership, Business Intelligence, Account Management, Technical Support, Business Process..., Access, Team Building, Enterprise Software, Customer Retention, Budgets, Training, Performance Management, Product Management, Strategic Partnerships, Sales, Managed Services, Service Delivery, Program Management, Strategy, Team Management, Integration, Networking, Direct Sales
Education
State University of New York at Buffalo 2003 — 2006
MBA, Business, 3.9
State University of New York College at Buffalo 1991 — 1996
BS, Biochemical Pharmacology
Alexander Central School 1983 — 1991
One Touch Direct November 2014 - May 2015
Time Warner Cable October 2010 - July 2013
Time Warner Cable August 2006 - October 2010
Adelphia Communications 2001 - August 2006
ClientLogic 1996 - 2001
Skills
Workforce Management, Vendor Management, Customer Experience, Telecommunications, Call Center, Process Improvement, VoIP, Broadband, Call Centers, Leadership, Analysis, Operations Management, Customer Satisfaction, Avaya, Telephony, Management, Cross-functional Team..., Outsourcing, CRM, Contact Centers, Wireless, Troubleshooting, Project Management, Forecasting, BPO, Call Center Development, IVR, Team Leadership, Business Intelligence, Account Management, Technical Support, Business Process..., Access, Team Building, Enterprise Software, Customer Retention, Budgets, Training, Performance Management, Product Management, Strategic Partnerships, Sales, Managed Services, Service Delivery, Program Management, Strategy, Team Management, Integration, Networking, Direct Sales
Education
State University of New York at Buffalo 2003 — 2006
MBA, Business, 3.9
State University of New York College at Buffalo 1991 — 1996
BS, Biochemical Pharmacology
Alexander Central School 1983 — 1991
Rhonda Lands's ClientLogic Experience June 2003 - February 2005
Job Manager, Web Fulfillment at Tween Brands
Industry Retail
Experience
Tween Brands July 2014 - Present
Baesman February 2005 - July 2014
ClientLogic June 2003 - February 2005
Bowe Bell + Howell June 2000 - February 2003
US Navy March 1994 - June 2000
Skills
Leadership, Inventory Management, Process Improvement, Project Management, Customer Service, Direct Mail, Direct Marketing, Management, Operations Management, Sales, Sales Management
Education
The Ohio State University 1989 — 1994
Bachelor's degree, Maping and Land Information Science
Tween Brands July 2014 - Present
Baesman February 2005 - July 2014
ClientLogic June 2003 - February 2005
Bowe Bell + Howell June 2000 - February 2003
US Navy March 1994 - June 2000
Skills
Leadership, Inventory Management, Process Improvement, Project Management, Customer Service, Direct Mail, Direct Marketing, Management, Operations Management, Sales, Sales Management
Education
The Ohio State University 1989 — 1994
Bachelor's degree, Maping and Land Information Science
Robert Bassaure's ClientLogic Experience 1998 - 2004
Job Partner Client Executive at Bell
Industry Telecommunications
Experience
Bell July 2014 - Present
Bell December 2010 - July 2014
Bell January 2011 - January 2012
Bell Canada 2004 - December 2010
ClientLogic 1998 - 2004
Skills
Telecommunications, Unified Communications, Customer Experience, Contact Centers, Telephony, Management, Call Center, Strategic Planning, Channel, Change Management, CRM, Solution Selling, Sales, Marketing Strategy, Negotiation, Product Management, Direct Sales, Managed Services, Coaching, Call Centers, VoIP, Wireless, Customer Satisfaction, Vendor Management, Sales Operations, MPLS, Cloud Computing, Mobile Devices, SIP, Product Marketing, Account Management, Strategic Partnerships, Customer Retention, Sales Process, Channel Partners, B2B, Selling, IP, Team Leadership, Salesforce.com, Professional Services, Channel Program...
Education
Seneca College of Applied Arts and Technology 1994 — 1997
Marketing, General Business
Bell July 2014 - Present
Bell December 2010 - July 2014
Bell January 2011 - January 2012
Bell Canada 2004 - December 2010
ClientLogic 1998 - 2004
Skills
Telecommunications, Unified Communications, Customer Experience, Contact Centers, Telephony, Management, Call Center, Strategic Planning, Channel, Change Management, CRM, Solution Selling, Sales, Marketing Strategy, Negotiation, Product Management, Direct Sales, Managed Services, Coaching, Call Centers, VoIP, Wireless, Customer Satisfaction, Vendor Management, Sales Operations, MPLS, Cloud Computing, Mobile Devices, SIP, Product Marketing, Account Management, Strategic Partnerships, Customer Retention, Sales Process, Channel Partners, B2B, Selling, IP, Team Leadership, Salesforce.com, Professional Services, Channel Program...
Education
Seneca College of Applied Arts and Technology 1994 — 1997
Marketing, General Business
Ramy Hendawy's ClientLogic Experience January 2003 - January 2006
Job Sourcing Lead North America at SNCLavalin (Corporate Human Resources)
Industry Mining & Metals
Experience
SNC-Lavalin (Corporate Human Resources) January 2015 - Present
SNC-Lavalin (Mining & Metallurgy) May 2011 - Present
Full-Time Engineers December 2009 - May 2011
Cronos Consulting Group September 2006 - November 2009
ClientLogic January 2003 - January 2006
Dar Handaset Misr June 1996 - May 2002
Skills
Talent Acquisition, Recruiting, Engineering, Technical Recruiting, Human Resources, Sourcing
Education
Ryerson University 2004 — 2006
Certificate, Human Resources Management
The American University in Cairo 1991 — 1996
B.Sc, Mechanical Engineering
SNC-Lavalin (Corporate Human Resources) January 2015 - Present
SNC-Lavalin (Mining & Metallurgy) May 2011 - Present
Full-Time Engineers December 2009 - May 2011
Cronos Consulting Group September 2006 - November 2009
ClientLogic January 2003 - January 2006
Dar Handaset Misr June 1996 - May 2002
Skills
Talent Acquisition, Recruiting, Engineering, Technical Recruiting, Human Resources, Sourcing
Education
Ryerson University 2004 — 2006
Certificate, Human Resources Management
The American University in Cairo 1991 — 1996
B.Sc, Mechanical Engineering
Kenneth Lesniak's ClientLogic Experience 1996 - 1999
Job Director, Global Applications Architecture and Development at Sodexo
Industry Outsourcing/Offshoring
Experience
Sodexho 2007 - 2009
Marriott International 2003 - 2007
iJET Intelligent Risk Systems 2000 - 2003
Sylvan Learning Systems 1999 - 2000
Clientlogic 1996 - 1999
Softbank Services Group 1996 - 1999
Occidental Chemical Corp 1983 - 1989
Education
State University of New York College at Buffalo 1984 — 1988
Sodexho 2007 - 2009
Marriott International 2003 - 2007
iJET Intelligent Risk Systems 2000 - 2003
Sylvan Learning Systems 1999 - 2000
Clientlogic 1996 - 1999
Softbank Services Group 1996 - 1999
Occidental Chemical Corp 1983 - 1989
Education
State University of New York College at Buffalo 1984 — 1988
Gwen Cymerman's ClientLogic Experience February 2000 - September 2001
Job Benefits Analyst at Tupperware Brands
Industry Human Resources
Experience
Tupperware Brands September 2010 - Present
Universal Orlando November 2001 - September 2010
ClientLogic February 2000 - September 2001
Skills
Business Process, Benefits Administration, PeopleSoft, HRIS, Employee Benefits, Onboarding, Employee Relations, Deferred Compensation, Performance Management, Human Resources, Employee Engagement, Process Improvement
Education
State University of New York College at Buffalo 1995 — 1999
Bachelor's degree
Tupperware Brands September 2010 - Present
Universal Orlando November 2001 - September 2010
ClientLogic February 2000 - September 2001
Skills
Business Process, Benefits Administration, PeopleSoft, HRIS, Employee Benefits, Onboarding, Employee Relations, Deferred Compensation, Performance Management, Human Resources, Employee Engagement, Process Improvement
Education
State University of New York College at Buffalo 1995 — 1999
Bachelor's degree
Karen Wason's ClientLogic Experience 2000 - 2003
Job anthropologist
Industry Environmental Services
Experience
ClientLogic 2000 - 2003
Education
Texas Tech University 2005 — 2010
ClientLogic 2000 - 2003
Education
Texas Tech University 2005 — 2010
Anand Perala's ClientLogic Experience January 2001 - August 2003
Job Internet Marketer
Industry Marketing and Advertising
Experience
Thrive Internet Marketing TX April 2014 - June 2015
LocalEdge (Hearst Media Services) January 2012 - April 2014
LocalEdge (Hearst Media Services) January 2011 - January 2012
LocalEdge May 2010 - January 2011
AmeriCorps VISTA August 2008 - July 2009
Ingram Micro January 2005 - June 2005
ClientLogic January 2001 - August 2003
New York Public Interest Research Group (NYPIRG) August 2001 - May 2003
Skills
SEO, Google Analytics, Google Adwords, Press Releases, Digital Strategy, Social Media Marketing, Online Marketing, Web Analytics, Social Media, Copywriting, Web Marketing, Facebook, SEM, SEO Copywriting, Keyword Research, Community Outreach, Wordpress, Link Building, Mobile Marketing, Web Content, Analytics, HTML, CSS, Time Management, Community Relations, Joomla, JavaScript, PHP, Magento, SEOmoz, Raven Tools, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Photoshop, Adobe Creative Suite
Education
State University of New York at Buffalo 2009 — 2012
M.A., Economics
State University of New York College at Buffalo 2002 — 2007
Bachelor of Arts, Political Science
Nichols School 1988 — 1995
Thrive Internet Marketing TX April 2014 - June 2015
LocalEdge (Hearst Media Services) January 2012 - April 2014
LocalEdge (Hearst Media Services) January 2011 - January 2012
LocalEdge May 2010 - January 2011
AmeriCorps VISTA August 2008 - July 2009
Ingram Micro January 2005 - June 2005
ClientLogic January 2001 - August 2003
New York Public Interest Research Group (NYPIRG) August 2001 - May 2003
Skills
SEO, Google Analytics, Google Adwords, Press Releases, Digital Strategy, Social Media Marketing, Online Marketing, Web Analytics, Social Media, Copywriting, Web Marketing, Facebook, SEM, SEO Copywriting, Keyword Research, Community Outreach, Wordpress, Link Building, Mobile Marketing, Web Content, Analytics, HTML, CSS, Time Management, Community Relations, Joomla, JavaScript, PHP, Magento, SEOmoz, Raven Tools, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Photoshop, Adobe Creative Suite
Education
State University of New York at Buffalo 2009 — 2012
M.A., Economics
State University of New York College at Buffalo 2002 — 2007
Bachelor of Arts, Political Science
Nichols School 1988 — 1995
Lisa Scholl's ClientLogic Experience 1995 - 2004
Job Manager, Finance and Acquisitions
Industry Libraries
Experience
University at Buffalo September 2004 - Present
ClientLogic 1995 - 2004
Education
State University of New York College at Geneseo 1986 — 1990
University at Buffalo September 2004 - Present
ClientLogic 1995 - 2004
Education
State University of New York College at Geneseo 1986 — 1990
Chris Meurer's ClientLogic Experience March 2002 - October 2007
Job Operations Manager at Lowe's
Industry Retail
Experience
Lowe's Companies, Inc. April 2014 - Present
Lowe's Home Improvement January 2012 - May 2014
Sitel November 2007 - January 2012
ClientLogic March 2002 - October 2007
Gateway July 2001 - January 2002
Skills
Management, Hardware, Call Center, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Avaya, Business Objects, Ramp-up, Operational Excellence, Impact 360, CompTIA Network+..., CompTIA A+ Certification, Outsourcing, Contact Centers, Call Centers, Coaching, Inbound Marketing, Technical Support, Vendor Management, Workforce Management, BPO, Business Process..., Team Management, Leadership Development, Employee Relations, Talent Acquisition
Education
The University of New Mexico
University of Phoenix
CompTIA A+ and Network+
Lowe's Companies, Inc. April 2014 - Present
Lowe's Home Improvement January 2012 - May 2014
Sitel November 2007 - January 2012
ClientLogic March 2002 - October 2007
Gateway July 2001 - January 2002
Skills
Management, Hardware, Call Center, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Avaya, Business Objects, Ramp-up, Operational Excellence, Impact 360, CompTIA Network+..., CompTIA A+ Certification, Outsourcing, Contact Centers, Call Centers, Coaching, Inbound Marketing, Technical Support, Vendor Management, Workforce Management, BPO, Business Process..., Team Management, Leadership Development, Employee Relations, Talent Acquisition
Education
The University of New Mexico
University of Phoenix
CompTIA A+ and Network+
Justine Budowski's ClientLogic Experience June 1991 - July 2000
Job Training Consultant Cisco Business Unit at Ingram Micro
Industry Professional Training & Coaching
Experience
Ingram Micro September 2013 - Present
Fresenius Kabi USA (formerly APP Pharmaceuticals) April 2007 - May 2013
Essendant (formerly United Stationers Supply Co.) April 2000 - March 2007
Transamerica Insurance Finance Corporation July 2000 - March 2001
ClientLogic June 1991 - July 2000
Skills
Training, Needs Analysis, Workshop Facilitation, Sop, Learning Management..., Staff Development, Leadership, Strategic Planning, Documentum, Soft Skills, GMP, Technical Writing, Management Development, Coaching, Employee Training, Curriculum Development, Organizational..., Onboarding, Management, Succession Planning, Development & delivery..., Talent Management, Employee Engagement, Training Needs Analysis, SOP, Training Delivery
Education
University at Buffalo 1991 — 1993
M.A., History
Saint Bonaventure University 1987 — 1991
B.A., History
Ingram Micro September 2013 - Present
Fresenius Kabi USA (formerly APP Pharmaceuticals) April 2007 - May 2013
Essendant (formerly United Stationers Supply Co.) April 2000 - March 2007
Transamerica Insurance Finance Corporation July 2000 - March 2001
ClientLogic June 1991 - July 2000
Skills
Training, Needs Analysis, Workshop Facilitation, Sop, Learning Management..., Staff Development, Leadership, Strategic Planning, Documentum, Soft Skills, GMP, Technical Writing, Management Development, Coaching, Employee Training, Curriculum Development, Organizational..., Onboarding, Management, Succession Planning, Development & delivery..., Talent Management, Employee Engagement, Training Needs Analysis, SOP, Training Delivery
Education
University at Buffalo 1991 — 1993
M.A., History
Saint Bonaventure University 1987 — 1991
B.A., History
Andrew Pyne's ClientLogic Experience April 1995 - September 2001
Job Director Customer Service, Mail, Payment & Image Processing at Harlequin Books
Industry Publishing
Experience
Harlequin Enterprises Ltd 2001 - Present
ClientLogic April 1995 - September 2001
Skills
Call Centers, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Customer Experience, New Business Development, Call Center, Leadership Development, Contract Negotiation, Coaching, Strategy, Vendor Management, Contact Centers, Account Management, CRM
Education
State University of New York College at Buffalo
Bachelor of Arts (B.A.), Elementary Education
New England College
Bachelor of Arts (B.A.), Theatre
Harlequin Enterprises Ltd 2001 - Present
ClientLogic April 1995 - September 2001
Skills
Call Centers, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Customer Experience, New Business Development, Call Center, Leadership Development, Contract Negotiation, Coaching, Strategy, Vendor Management, Contact Centers, Account Management, CRM
Education
State University of New York College at Buffalo
Bachelor of Arts (B.A.), Elementary Education
New England College
Bachelor of Arts (B.A.), Theatre
Steve Flewellyn's ClientLogic Experience 1996 - 2001
Job Business Measurement Manager at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable August 2006 - Present
Adelphia Communications November 2003 - August 2006
Adelphia Communications November 2001 - November 2003
ClientLogic 1996 - 2001
ClientLogic 1995 - 2001
Skills
Telecommunications, Call Centers, Vendor Management, Workforce Management, Customer Experience, Contact Centers, VoIP, Avaya, IVR, Telephony, Team Building, Broadband, Call Center Development, Avaya Technologies
Education
University of Pittsburgh 1990 — 1993
BS, Mathematics
Pennsylvania State University-Erie Campus 1989 — 1990
Mathematics
Time Warner Cable August 2006 - Present
Adelphia Communications November 2003 - August 2006
Adelphia Communications November 2001 - November 2003
ClientLogic 1996 - 2001
ClientLogic 1995 - 2001
Skills
Telecommunications, Call Centers, Vendor Management, Workforce Management, Customer Experience, Contact Centers, VoIP, Avaya, IVR, Telephony, Team Building, Broadband, Call Center Development, Avaya Technologies
Education
University of Pittsburgh 1990 — 1993
BS, Mathematics
Pennsylvania State University-Erie Campus 1989 — 1990
Mathematics
James Helmicki's ClientLogic Experience 2000 - 2009
Job IT Project Manager, PMP
Industry Information Services
Experience
Seneca Gaming Corporation January 2012 - Present
HealthNow October 2010 - October 2010
Sitel January 2000 - July 2010
ClientLogic 2000 - 2009
Education
State University of New York College at Buffalo 1994 — 1998
BS, Computer Information Systems
Seneca Gaming Corporation January 2012 - Present
HealthNow October 2010 - October 2010
Sitel January 2000 - July 2010
ClientLogic 2000 - 2009
Education
State University of New York College at Buffalo 1994 — 1998
BS, Computer Information Systems
Jason Schmidt-Ewald's ClientLogic Experience January 2006 - October 2007
Job Assistant Locations Manager at Director's Guild of Canada
Industry Information Technology and Services
Experience
Director's Guild of Canada August 2014 - Present
Director's Guild of Canada 2009 - Present
CIBC January 2007 - September 2008
ClientLogic January 2006 - October 2007
Monster September 2006 - January 2007
Skills
Management, Location Scouting, Location Management, Team Leadership, Project Management, Feature Films, Film Production, Television, Commercials, Budgeting, Negotiation, Event Planning, Troubleshooting, Process Improvement, Telecommunications, Customer Service
Education
Ryerson University 2008 — 2012
Information Technology Management, Commerce
Director's Guild of Canada August 2014 - Present
Director's Guild of Canada 2009 - Present
CIBC January 2007 - September 2008
ClientLogic January 2006 - October 2007
Monster September 2006 - January 2007
Skills
Management, Location Scouting, Location Management, Team Leadership, Project Management, Feature Films, Film Production, Television, Commercials, Budgeting, Negotiation, Event Planning, Troubleshooting, Process Improvement, Telecommunications, Customer Service
Education
Ryerson University 2008 — 2012
Information Technology Management, Commerce
Marcus Hearn's ClientLogic Experience October 2000 - January 2007
Job TSC Queue Manager at SyCom Technologies
Industry Information Technology and Services
Experience
Speaking Spirit Ministries April 2013 - Present
SyCom Technologies October 2012 - Present
LCM Photography September 2004 - Present
Technisource October 2008 - July 2012
ACS April 2008 - July 2008
Rosetta Stone July 2007 - February 2008
Grand Home Furnishing April 2007 - July 2007
ClientLogic October 2000 - January 2007
Skills
Team Building, Team Management, CMS, Process Improvement, Call Center, Troubleshooting, Help Desk Support, Vendor Management, Team Leadership, Computer Hardware, Windows 7, Technical Support, Xtraction, PMG, CA ticketing system, Reports, Root Cause Analysis, Call Center Development, Call Control, Service Desk, Networking, Call Centers, Active Directory, Customer Service, Training, Windows, Service Delivery, Leadership, BMC Remedy, Disaster Recovery, System Administration, Information Technology, Software Documentation, Security, Microsoft Excel, Windows Vista, Quality Assurance, XP, Windows XP, IT Operations, IT Management, Servers, Software Installation, SharePoint, Visio, Citrix, Microsoft Exchange, Hardware, Windows Server
Education
Mississippi Valley State University 1987 — 1990
Computer Science
Mississippi Valley State University
Speaking Spirit Ministries April 2013 - Present
SyCom Technologies October 2012 - Present
LCM Photography September 2004 - Present
Technisource October 2008 - July 2012
ACS April 2008 - July 2008
Rosetta Stone July 2007 - February 2008
Grand Home Furnishing April 2007 - July 2007
ClientLogic October 2000 - January 2007
Skills
Team Building, Team Management, CMS, Process Improvement, Call Center, Troubleshooting, Help Desk Support, Vendor Management, Team Leadership, Computer Hardware, Windows 7, Technical Support, Xtraction, PMG, CA ticketing system, Reports, Root Cause Analysis, Call Center Development, Call Control, Service Desk, Networking, Call Centers, Active Directory, Customer Service, Training, Windows, Service Delivery, Leadership, BMC Remedy, Disaster Recovery, System Administration, Information Technology, Software Documentation, Security, Microsoft Excel, Windows Vista, Quality Assurance, XP, Windows XP, IT Operations, IT Management, Servers, Software Installation, SharePoint, Visio, Citrix, Microsoft Exchange, Hardware, Windows Server
Education
Mississippi Valley State University 1987 — 1990
Computer Science
Mississippi Valley State University
Layla Thompson's ClientLogic Experience 2004 - 2006
Job Graduate Student at University of Central Oklahoma
Industry Hospital & Health Care
Experience
University of Central Oklahoma Benefits SpecialistPaycomJanuary 2008 - March 2010
Southern Nazarene University 2008 - 2010
IP Financial Advisors January 2007 - January 2008
BancFirst 2008 - 2008
Williams-Sonoma, Inc. September 2006 - January 2007
ClientLogic 2004 - 2006
Skills
Human Resources, Employee Relations, Customer Service, Customer Satisfaction, COBRA, Benefits Administration, Administrative..., Microsoft Excel
Education
University of Hawaii at Manoa 2011 — 2011
Southern Nazarene University 2008 — 2010
BS, Business Administration
University of Oklahoma - Price College of Business 2007 — 2007
Oklahoma City Community College 2002 — 2007
AS, Business
University of Central Oklahoma
Speech-Language Pathology
University of Central Oklahoma Benefits SpecialistPaycomJanuary 2008 - March 2010
Southern Nazarene University 2008 - 2010
IP Financial Advisors January 2007 - January 2008
BancFirst 2008 - 2008
Williams-Sonoma, Inc. September 2006 - January 2007
ClientLogic 2004 - 2006
Skills
Human Resources, Employee Relations, Customer Service, Customer Satisfaction, COBRA, Benefits Administration, Administrative..., Microsoft Excel
Education
University of Hawaii at Manoa 2011 — 2011
Southern Nazarene University 2008 — 2010
BS, Business Administration
University of Oklahoma - Price College of Business 2007 — 2007
Oklahoma City Community College 2002 — 2007
AS, Business
University of Central Oklahoma
Speech-Language Pathology
Charlie Cantrell's ClientLogic Experience May 2002 - December 2002
Job Back End Web Developer at Haslam College of Business at the University of Tennessee
Industry E-Learning
Experience
Haslam College of Business at the University of Tennessee July 2015 - Present
Middle Tennessee State University January 2013 - June 2015
Saint Thomas Health Services June 2006 - September 2012
Tennessee Technological University January 2005 - June 2006
ClientLogic May 2002 - December 2002
Roane State Community College June 1998 - August 2001
Skills
E-Learning, System Administration, Learning Management..., Distance Learning, Captivate, HTML, CSS, PHP, Educational Technology, MySQL, Photoshop, Instructional Design, Adult Education, Instructional Technology, Troubleshooting, Microsoft Office, JavaScript, Adobe Creative Suite, Microsoft SQL Server, Higher Education, Curriculum Development, OS X, Staff Development, Healthcare Information..., HealthStream, SumTotal, Microsoft Sharepoint, Lectora, SCORM, VB.NET, ASP.NET, Adobe Captivate, Adobe InDesign, Adobe Dreamweaver, Adobe Photoshop, iLife, WebCT, SharePoint, University Teaching, OU Campus, Content Management..., XML, XSLT, Desire2Learn, jQuery, Luminis, CMS
Education
Tennessee Technological University
Bachelor of Science (B.S.), Web Design
Roane State Community College
Associate of Science (A.S.)
Haslam College of Business at the University of Tennessee July 2015 - Present
Middle Tennessee State University January 2013 - June 2015
Saint Thomas Health Services June 2006 - September 2012
Tennessee Technological University January 2005 - June 2006
ClientLogic May 2002 - December 2002
Roane State Community College June 1998 - August 2001
Skills
E-Learning, System Administration, Learning Management..., Distance Learning, Captivate, HTML, CSS, PHP, Educational Technology, MySQL, Photoshop, Instructional Design, Adult Education, Instructional Technology, Troubleshooting, Microsoft Office, JavaScript, Adobe Creative Suite, Microsoft SQL Server, Higher Education, Curriculum Development, OS X, Staff Development, Healthcare Information..., HealthStream, SumTotal, Microsoft Sharepoint, Lectora, SCORM, VB.NET, ASP.NET, Adobe Captivate, Adobe InDesign, Adobe Dreamweaver, Adobe Photoshop, iLife, WebCT, SharePoint, University Teaching, OU Campus, Content Management..., XML, XSLT, Desire2Learn, jQuery, Luminis, CMS
Education
Tennessee Technological University
Bachelor of Science (B.S.), Web Design
Roane State Community College
Associate of Science (A.S.)
Eric Polovich's ClientLogic Experience May 1999 - October 2001
Job at Omnilert, LLC
Industry Computer Software
Experience
Omnilert, LLC August 2009 - Present
ATTO Technology, Inc. April 2008 - July 2009
Appraisal.com November 2005 - January 2008
Appraisal.com May 2003 - November 2005
Appraisal.com November 2001 - May 2003
ClientLogic May 1999 - October 2001
Sony Music Entertainment, International August 1995 - May 1997
Skills
Relationship Management, Marketing, Product Management, Advertising, Graphic Design, Photoshop, InDesign, Email Marketing, SEO, Illustrator, Adobe Acrobat, Adobe Creative Suite, Social Media Marketing, Project Management, User Interface..., Training, Marketing Communications, Workflow Analysis, Strategic Planning, Technical Training, Emergency Management, Product Marketing, Social Media, Customer Service, Press Releases, Editing, Selling, Business Development, Salesforce.com, New Business Development, Account Management
Education
State University of New York College at Buffalo 1993 — 1998
Bachelor of Arts (BA), English
Omnilert, LLC August 2009 - Present
ATTO Technology, Inc. April 2008 - July 2009
Appraisal.com November 2005 - January 2008
Appraisal.com May 2003 - November 2005
Appraisal.com November 2001 - May 2003
ClientLogic May 1999 - October 2001
Sony Music Entertainment, International August 1995 - May 1997
Skills
Relationship Management, Marketing, Product Management, Advertising, Graphic Design, Photoshop, InDesign, Email Marketing, SEO, Illustrator, Adobe Acrobat, Adobe Creative Suite, Social Media Marketing, Project Management, User Interface..., Training, Marketing Communications, Workflow Analysis, Strategic Planning, Technical Training, Emergency Management, Product Marketing, Social Media, Customer Service, Press Releases, Editing, Selling, Business Development, Salesforce.com, New Business Development, Account Management
Education
State University of New York College at Buffalo 1993 — 1998
Bachelor of Arts (BA), English
Landon Beasley's ClientLogic Experience November 2002 - February 2003
Job Computer/Network Technician at City of Carbondale
Industry Law Enforcement
Experience
City of Carbondale May 2012 - Present
Carbondale Police Department September 2008 - January 2014
L A Services February 2003 - September 2008
ClientLogic November 2002 - February 2003
Computech January 2002 - October 2002
RA Computers February 1999 - April 2000
Skills
Software Installation, Technical Support, Operating Systems, Hardware, Troubleshooting, IT Operations, Computer Hardware, Computer Information..., Microsoft Office, Crystal Reports, Databases, Records Management, SharePoint, Server Administration, VMware
Education
Southern New Hampshire University 2013 — 2015
Bachelor's degree, Computer Information Technology
University of Phoenix 2011 — 2013
Associate of Arts (AA), Information Technology, 3.85 GPA
City of Carbondale May 2012 - Present
Carbondale Police Department September 2008 - January 2014
L A Services February 2003 - September 2008
ClientLogic November 2002 - February 2003
Computech January 2002 - October 2002
RA Computers February 1999 - April 2000
Skills
Software Installation, Technical Support, Operating Systems, Hardware, Troubleshooting, IT Operations, Computer Hardware, Computer Information..., Microsoft Office, Crystal Reports, Databases, Records Management, SharePoint, Server Administration, VMware
Education
Southern New Hampshire University 2013 — 2015
Bachelor's degree, Computer Information Technology
University of Phoenix 2011 — 2013
Associate of Arts (AA), Information Technology, 3.85 GPA
Chuck Cartwright's ClientLogic Experience November 2005 - May 2006
Job VPN Technician at SAIC
Industry Information Technology and Services
Experience
SAIC August 2012 - Present
Performance Support Inc. August 2009 - August 2012
Rothe Enterprises Inc. November 2006 - March 2009
East Mississippi Community College - Columbus Air Force Base Campus August 2007 - December 2008
Copy Cow May 2006 - November 2006
ClientLogic November 2005 - May 2006
Mississippi State University Information Technology Services May 2004 - May 2005
Mississippi State University Television Center January 2004 - May 2004
WCBI-TV Tupelo Bureau March 1999 - July 2003
WCBI-TV December 1998 - February 1999
Skills
Active Directory, Windows Server, Windows Server 2003, Windows Server 2008, Troubleshooting, Network Administration, NetIQ AppManager, Windows 7, Servers, Network Security, Windows, Computer Hardware, TCP/IP, XP, System Administration, Netscreen, Printers, Remedy Ticketing System, Instruction, Customer Service, Backup Administration, Microsoft Office Suite, Polycom Video..., SMART Technologies, BladeLogic..., Quantum Tape Library, Veritas Storage Central, CommVault Backup..., Television Studio..., Television News..., Oral & Written..., Video Editing, Videography, Broadcast Television, CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., Active Top Secret..., DOD 8570 Level 2..., Healthcare Information..., HP Blade, Microsoft Office, CompTIA
Education
Mississippi State University 2003 — 2005
Master of Science (M.S.), Instructional Technology
Mississippi State University 1995 — 1997
Bachelor of Arts (B.A.), Communication
Northeast Mississippi Community College 1993 — 1995
None - Transferred to Mississippi State University, Radio and Television
Booneville High School 1989 — 1993
SAIC August 2012 - Present
Performance Support Inc. August 2009 - August 2012
Rothe Enterprises Inc. November 2006 - March 2009
East Mississippi Community College - Columbus Air Force Base Campus August 2007 - December 2008
Copy Cow May 2006 - November 2006
ClientLogic November 2005 - May 2006
Mississippi State University Information Technology Services May 2004 - May 2005
Mississippi State University Television Center January 2004 - May 2004
WCBI-TV Tupelo Bureau March 1999 - July 2003
WCBI-TV December 1998 - February 1999
Skills
Active Directory, Windows Server, Windows Server 2003, Windows Server 2008, Troubleshooting, Network Administration, NetIQ AppManager, Windows 7, Servers, Network Security, Windows, Computer Hardware, TCP/IP, XP, System Administration, Netscreen, Printers, Remedy Ticketing System, Instruction, Customer Service, Backup Administration, Microsoft Office Suite, Polycom Video..., SMART Technologies, BladeLogic..., Quantum Tape Library, Veritas Storage Central, CommVault Backup..., Television Studio..., Television News..., Oral & Written..., Video Editing, Videography, Broadcast Television, CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., Active Top Secret..., DOD 8570 Level 2..., Healthcare Information..., HP Blade, Microsoft Office, CompTIA
Education
Mississippi State University 2003 — 2005
Master of Science (M.S.), Instructional Technology
Mississippi State University 1995 — 1997
Bachelor of Arts (B.A.), Communication
Northeast Mississippi Community College 1993 — 1995
None - Transferred to Mississippi State University, Radio and Television
Booneville High School 1989 — 1993
Chris Maraszek's ClientLogic Experience June 1995 - August 2002
Job Director at Independent Health
Industry Health, Wellness and Fitness
Experience
Independent Health September 2011 - Present
Meritain Health January 2009 - September 2011
Datatel July 2003 - January 2009
CTG October 2002 - July 2003
ClientLogic June 1995 - August 2002
Softbank Services Group 1995 - 2002
Skills
.NET, Microsoft SQL Server, SQL, Requirements Analysis, C#, XML, Agile Methodologies, SDLC, SharePoint, IIS, Visual Studio, Web Services, ASP.NET, Team Building, EAI, Technical Resource..., TFS, SOA, E-commerce, T-SQL, Enterprise Architecture, SSRS, Database Design, CRM, Software Development
Education
Syracuse University 1983 — 1987
BS, Computer Science
Independent Health September 2011 - Present
Meritain Health January 2009 - September 2011
Datatel July 2003 - January 2009
CTG October 2002 - July 2003
ClientLogic June 1995 - August 2002
Softbank Services Group 1995 - 2002
Skills
.NET, Microsoft SQL Server, SQL, Requirements Analysis, C#, XML, Agile Methodologies, SDLC, SharePoint, IIS, Visual Studio, Web Services, ASP.NET, Team Building, EAI, Technical Resource..., TFS, SOA, E-commerce, T-SQL, Enterprise Architecture, SSRS, Database Design, CRM, Software Development
Education
Syracuse University 1983 — 1987
BS, Computer Science
Richard Litvack's ClientLogic Experience 1996 - 2001
Job Senior Vice President & General Manager at Citi
Industry Financial Services
Experience
Citi Cards Canada October 2012 - Present
x 2014 - 2014
x 2014 - 2014
YDRSB 2013 - 2014
Citi Cards Canada September 2006 - October 2012
Bell Canada 2002 - 2006
Teleperformance Canada 2001 - 2002
ClientLogic 1996 - 2001
Skills
Process Improvement, Call Center, Vendor Management, Credit Cards, Business Analysis, Change Management, Customer Experience, Team Leadership, Relationship Management, Performance Management, Cross-functional Team..., Risk Management, Banking, Financial Services, Business Process..., Strategic Planning, Operations Management, Outsourcing, Team Management, Credit, Account Management, Telecommunications, Team Building, Negotiation, Business Development, Management, Strategy, Project Management, Coaching, Sales Management, Management Consulting, Business Strategy, Leadership, Mergers & Acquisitions, Executive Management, Financial Analysis, Call Centers, Product Management, Business Planning, Analysis, Payments, CRM, Forecasting, Finance, Strategic Partnerships, Analytics, Program Management, Start-ups, Customer Retention, Customer Satisfaction
Education
Queen's University 2006 — 2007
MBA, Business
Citi Cards Canada October 2012 - Present
x 2014 - 2014
x 2014 - 2014
YDRSB 2013 - 2014
Citi Cards Canada September 2006 - October 2012
Bell Canada 2002 - 2006
Teleperformance Canada 2001 - 2002
ClientLogic 1996 - 2001
Skills
Process Improvement, Call Center, Vendor Management, Credit Cards, Business Analysis, Change Management, Customer Experience, Team Leadership, Relationship Management, Performance Management, Cross-functional Team..., Risk Management, Banking, Financial Services, Business Process..., Strategic Planning, Operations Management, Outsourcing, Team Management, Credit, Account Management, Telecommunications, Team Building, Negotiation, Business Development, Management, Strategy, Project Management, Coaching, Sales Management, Management Consulting, Business Strategy, Leadership, Mergers & Acquisitions, Executive Management, Financial Analysis, Call Centers, Product Management, Business Planning, Analysis, Payments, CRM, Forecasting, Finance, Strategic Partnerships, Analytics, Program Management, Start-ups, Customer Retention, Customer Satisfaction
Education
Queen's University 2006 — 2007
MBA, Business
Marc Spaugh's ClientLogic Experience August 2000 - August 2002
Job Systems Analyst at Roswell Park Cancer Institute
Industry Information Technology and Services
Experience
Roswell Park Cancer Institute May 2014 - Present
Roswell Park Cancer Institute December 2012 - May 2014
Emdeon July 2010 - December 2012
Emdeon April 2010 - July 2010
Emdeon January 2004 - April 2010
ClientLogic August 2000 - August 2002
Skills
Unix, SDLC, Java, SharePoint, C#, SQL, Requirements Gathering, Databases, Agile Methodologies, Healthcare Information..., ANSI 837, ANSI 835,..., Application Development, Healthcare IT, Deployment, Troubleshooting, Agile, XML, VPN, Process Development, ZK, Regular Expressions, ClearCase, Struts, Arden Syntax, Medical Logic Module, FoxPro, Powershell, Microsoft SQL Server, Visual Studio, NetBeans, Git, Tortoise SVN, Allscripts, Sunrise Clinical Manager, Sunrise Record Manager, Dragon Naturally..., JSF, PHP, Oracle, Failover Cluster Manager, Windows Services, IIS, WPF Development, CSS, SOAP, JavaScript, Cron, Ant
Education
State University of New York at Buffalo - School of Management 1997 — 2004
BS, Business Administration - Management Information Systems
Roswell Park Cancer Institute May 2014 - Present
Roswell Park Cancer Institute December 2012 - May 2014
Emdeon July 2010 - December 2012
Emdeon April 2010 - July 2010
Emdeon January 2004 - April 2010
ClientLogic August 2000 - August 2002
Skills
Unix, SDLC, Java, SharePoint, C#, SQL, Requirements Gathering, Databases, Agile Methodologies, Healthcare Information..., ANSI 837, ANSI 835,..., Application Development, Healthcare IT, Deployment, Troubleshooting, Agile, XML, VPN, Process Development, ZK, Regular Expressions, ClearCase, Struts, Arden Syntax, Medical Logic Module, FoxPro, Powershell, Microsoft SQL Server, Visual Studio, NetBeans, Git, Tortoise SVN, Allscripts, Sunrise Clinical Manager, Sunrise Record Manager, Dragon Naturally..., JSF, PHP, Oracle, Failover Cluster Manager, Windows Services, IIS, WPF Development, CSS, SOAP, JavaScript, Cron, Ant
Education
State University of New York at Buffalo - School of Management 1997 — 2004
BS, Business Administration - Management Information Systems
Brian Miller's ClientLogic Experience September 1998 - April 2000
Job Desk Side Technician at Inergex
Industry Information Technology and Services
Experience
Inergex April 2012 - Present
Inergex September 2005 - April 2012
Wendy's Restaurants June 2004 - June 2005
ADT Security Services July 2002 - May 2004
Global Crossing June 2000 - August 2001
ClientLogic September 1998 - April 2000
Skills
CompTIA, Software Documentation, Citrix, Troubleshooting, Network Administration, SharePoint, CompTIA Network+, Active Directory, Hardware, Networking, Data Center, Operating Systems, Technical Support, Help Desk Support, Unix, Disaster Recovery, Servers, Windows Server, Management, System Administration, Process Improvement, IT Service Management
Education
Western Governors University 2008 — 2012
Bachelor of Science, IT; Networks Design and Management Emphasis
State University of New York College at Buffalo 1986 — 1988
Inergex April 2012 - Present
Inergex September 2005 - April 2012
Wendy's Restaurants June 2004 - June 2005
ADT Security Services July 2002 - May 2004
Global Crossing June 2000 - August 2001
ClientLogic September 1998 - April 2000
Skills
CompTIA, Software Documentation, Citrix, Troubleshooting, Network Administration, SharePoint, CompTIA Network+, Active Directory, Hardware, Networking, Data Center, Operating Systems, Technical Support, Help Desk Support, Unix, Disaster Recovery, Servers, Windows Server, Management, System Administration, Process Improvement, IT Service Management
Education
Western Governors University 2008 — 2012
Bachelor of Science, IT; Networks Design and Management Emphasis
State University of New York College at Buffalo 1986 — 1988
Wilma Hall's ClientLogic Experience January 1991 - February 2004
Job Operations Manager at Vivre
Industry Outsourcing/Offshoring
Experience
Vivre February 2007 - May 2009
ClientLogic (Sitel) February 2004 - February 2007
ClientLogic January 1991 - February 2004
Skills
Vendor Relations, Customer Relations, WMS, Operations Management, Call Center, Account Management, Customer Experience, Customer Service, Call Centers, Warehouse Management, Customer Retention, CRM, Management, Sales, Vendor Management, E-commerce, Start-ups, Retail, Process Improvement, Outsourcing, Customer Satisfaction, Team Building, Team Leadership, P&L Management
Education
The Ohio State University
University of Central Missouri
Vivre February 2007 - May 2009
ClientLogic (Sitel) February 2004 - February 2007
ClientLogic January 1991 - February 2004
Skills
Vendor Relations, Customer Relations, WMS, Operations Management, Call Center, Account Management, Customer Experience, Customer Service, Call Centers, Warehouse Management, Customer Retention, CRM, Management, Sales, Vendor Management, E-commerce, Start-ups, Retail, Process Improvement, Outsourcing, Customer Satisfaction, Team Building, Team Leadership, P&L Management
Education
The Ohio State University
University of Central Missouri
Doughlas Fernandez's ClientLogic Experience November 2002 - October 2003
Job Senior Consultant at CIBC
Industry Banking
Experience
CIBC July 2013 - Present
Engineer In Residence Program - PEO September 2012 - October 2014
CIBC July 2010 - July 2013
CIBC July 2008 - July 2010
CIBC October 2003 - July 2008
ClientLogic November 2002 - October 2003
Equant December 1997 - April 2002
Skills
Consulting, Process Development, Process Optimization, Telecommunications..., Excel, Word, SharePoint, Business Requirements, Reporting & Analysis, Lean Processes, Lean Tools, Six Sigma, Statistical Data..., Team Leadership, Influence Without..., Brainstorm Facilitation, Microsoft Excel, Process Simulation, Telecommunications, Strategy, Analysis, Leadership, Training, Management, Facilitations, Data Center, Process Improvement, Project Planning, Operations Management, Governance, Networking, Project Management, Business Analysis
Education
National University of Science and Technology 1994 — 1997
Bachelor of Engineering (B.E), Avionics
St. Patrick's High School 1980 — 1994
High School, Pre-Engineering
CIBC July 2013 - Present
Engineer In Residence Program - PEO September 2012 - October 2014
CIBC July 2010 - July 2013
CIBC July 2008 - July 2010
CIBC October 2003 - July 2008
ClientLogic November 2002 - October 2003
Equant December 1997 - April 2002
Skills
Consulting, Process Development, Process Optimization, Telecommunications..., Excel, Word, SharePoint, Business Requirements, Reporting & Analysis, Lean Processes, Lean Tools, Six Sigma, Statistical Data..., Team Leadership, Influence Without..., Brainstorm Facilitation, Microsoft Excel, Process Simulation, Telecommunications, Strategy, Analysis, Leadership, Training, Management, Facilitations, Data Center, Process Improvement, Project Planning, Operations Management, Governance, Networking, Project Management, Business Analysis
Education
National University of Science and Technology 1994 — 1997
Bachelor of Engineering (B.E), Avionics
St. Patrick's High School 1980 — 1994
High School, Pre-Engineering
Gerry Doiron's ClientLogic Experience 2003 - 2005
Job Human Resources
Industry Human Resources
Experience
Sykes Enterprises July 2006 - Present
UNB January 2005 - July 2006
ClientLogic 2003 - 2005
Prince Sultan Cardiac Center 1997 - 2002
UBC 1994 - 1997
Education
Mount Allison University
Sykes Enterprises July 2006 - Present
UNB January 2005 - July 2006
ClientLogic 2003 - 2005
Prince Sultan Cardiac Center 1997 - 2002
UBC 1994 - 1997
Education
Mount Allison University
Pankaj Dhir's ClientLogic Experience January 2006 - June 2008
Job Accounting Professional
Industry Consumer Goods
Experience
Spectrum Brands October 2014 - Present
Loblaw Companies Limited November 2011 - October 2014
Loblaw Companies Limited November 2009 - November 2011
LCBO May 2008 - October 2008
ClientLogic January 2006 - June 2008
Canada's Wonderland March 2004 - October 2005
Victory’s Kitchen Limited June 2001 - August 2004
Skills
Accounts Receivable, Account Reconciliation, Accounts Payable, Access, Invoicing, QuickBooks, General Ledger, Analysis, Microsoft Excel, PowerPoint, Financial Statements, Financial Analysis, Forecasting, Financial Reporting, Accounting, Variance Analysis, Retail, Payroll, Financial Accounting, Outlook, Cash Management, Finance
Education
Ryerson University 2006 — 2009
Business Management, Accounting
CGA
Accounting and Finance
Bloor Collegiate
Spectrum Brands October 2014 - Present
Loblaw Companies Limited November 2011 - October 2014
Loblaw Companies Limited November 2009 - November 2011
LCBO May 2008 - October 2008
ClientLogic January 2006 - June 2008
Canada's Wonderland March 2004 - October 2005
Victory’s Kitchen Limited June 2001 - August 2004
Skills
Accounts Receivable, Account Reconciliation, Accounts Payable, Access, Invoicing, QuickBooks, General Ledger, Analysis, Microsoft Excel, PowerPoint, Financial Statements, Financial Analysis, Forecasting, Financial Reporting, Accounting, Variance Analysis, Retail, Payroll, Financial Accounting, Outlook, Cash Management, Finance
Education
Ryerson University 2006 — 2009
Business Management, Accounting
CGA
Accounting and Finance
Bloor Collegiate
Dayna Coffin's ClientLogic Experience February 2006 - April 2007
Job Center Operations Manager/Account Executive at Innotrac
Industry Telecommunications
Experience
Innotrac May 2007 - Present
ClientLogic February 2006 - April 2007
ClientLogic July 2004 - February 2006
Skills
Team Leadership, Business Process..., Vendor Management, Cross-functional Team..., Project Management, New Business Development, Integration, CRM, Broadband, Customer Satisfaction, Requirements Analysis, Program Management, Project Planning, Team Building, Networking, Call Center, Customer Service, Troubleshooting, Customer Experience, Wireless Networking, Visio, Software Documentation, Business Analysis, E-commerce, Access, Microsoft Office, Quality Assurance, Forecasting, Employee Training, Change Management, Product Management, Call Centers
Education
Mississippi University for Women
Bachelor of Science (BS), Mathematics and Management Information Systems
Northwest Shoals Community College
Associate of Science (A.S.), Mathematics
Innotrac May 2007 - Present
ClientLogic February 2006 - April 2007
ClientLogic July 2004 - February 2006
Skills
Team Leadership, Business Process..., Vendor Management, Cross-functional Team..., Project Management, New Business Development, Integration, CRM, Broadband, Customer Satisfaction, Requirements Analysis, Program Management, Project Planning, Team Building, Networking, Call Center, Customer Service, Troubleshooting, Customer Experience, Wireless Networking, Visio, Software Documentation, Business Analysis, E-commerce, Access, Microsoft Office, Quality Assurance, Forecasting, Employee Training, Change Management, Product Management, Call Centers
Education
Mississippi University for Women
Bachelor of Science (BS), Mathematics and Management Information Systems
Northwest Shoals Community College
Associate of Science (A.S.), Mathematics
Heidi Riggs's ClientLogic Experience October 1997 - April 2000
Job Administrative Assistant
Industry Entertainment
Experience
Time Warner Cable October 2000 - Present
Adelphia Communications 2001 - 2009
Adelphia Communications 2000 - 2007
Adelphia Cable November 2000 - August 2006
ClientLogic October 1997 - April 2000
Skills
Billing, Order Entry, Outlook, Call Center, Access, Salesforce.com, ICOMS, Excel
Education
Saint Bonaventure University 1988 — 1992
BSEd, Elementary Education, Mass Communication
Time Warner Cable October 2000 - Present
Adelphia Communications 2001 - 2009
Adelphia Communications 2000 - 2007
Adelphia Cable November 2000 - August 2006
ClientLogic October 1997 - April 2000
Skills
Billing, Order Entry, Outlook, Call Center, Access, Salesforce.com, ICOMS, Excel
Education
Saint Bonaventure University 1988 — 1992
BSEd, Elementary Education, Mass Communication
Bernice Mosley's ClientLogic Experience January 2006 - April 2007
Job Contact, Customer Service, Member Services Representative
Industry Consumer Services
Experience
Aerotek Professional Services March 2013 - June 2013
UPS December 2011 - December 2011
Silverstate Helicopters April 2001 - June 2010
Clientlogic January 2006 - April 2007
Veterans Healthcare March 2003 - August 2005
Telegate, Inc. February 1999 - March 2003
California Rehabilitation Center August 1988 - March 2003
Skills
Microsoft Office, Verbal communication, Written Communication, Typing, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Team Building, Negotiation, Social Media, Marketing Strategy, Written & Verbal...
Education
The Learning Center 2009 — 2009
Certificate of Completion, Microsoft Office Specialist
Operation 2nd Chance School of Opportunity 1980 — 1981
Certificate of Completion, Word Processing/Secretarial Sciences
Eisenhower High School,-Rialto, CA- General Studies, Received Diploma (1977-1980) 1977 — 1980
Diploma, General
San Bernardino Valley College
n/a, Computer Information Systems
Aerotek Professional Services March 2013 - June 2013
UPS December 2011 - December 2011
Silverstate Helicopters April 2001 - June 2010
Clientlogic January 2006 - April 2007
Veterans Healthcare March 2003 - August 2005
Telegate, Inc. February 1999 - March 2003
California Rehabilitation Center August 1988 - March 2003
Skills
Microsoft Office, Verbal communication, Written Communication, Typing, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Team Building, Negotiation, Social Media, Marketing Strategy, Written & Verbal...
Education
The Learning Center 2009 — 2009
Certificate of Completion, Microsoft Office Specialist
Operation 2nd Chance School of Opportunity 1980 — 1981
Certificate of Completion, Word Processing/Secretarial Sciences
Eisenhower High School,-Rialto, CA- General Studies, Received Diploma (1977-1980) 1977 — 1980
Diploma, General
San Bernardino Valley College
n/a, Computer Information Systems
Bruno Meneses's ClientLogic Experience 2003 - 2006
Job National Workforce Analyst at Rogers Communications Inc.
Industry Telecommunications
Experience
Rogers Communications Inc. September 2007 - Present
ClientLogic 2003 - 2006
Education
Seneca College of Applied Arts and Technology
Computer System Technology, Technology
Rogers Communications Inc. September 2007 - Present
ClientLogic 2003 - 2006
Education
Seneca College of Applied Arts and Technology
Computer System Technology, Technology
Richard Dodge's ClientLogic Experience February 2004 - September 2004
Job Web Banking Specialist at M&T Bank
Industry Banking
Experience
M&T Bank November 2005 - Present
M&T Bank October 2005 - Present
Adelphia Communications September 2004 - September 2005
ClientLogic February 2004 - September 2004
ClientLogic October 2002 - February 2004
ClientLogic February 2002 - October 2002
ClientLogic February 2001 - February 2002
Avon Automotive October 1998 - February 2001
Applebee's August 1995 - October 1998
Skills
Customer Service, Troubleshooting, Call Center, Windows, Outlook, PowerPoint, Project Management, Microsoft Word, Software Documentation, Access, Security, System Administration, Technical Support, Process Improvement, Program Management, Software Installation, Microsoft Office, Microsoft Excel, Call Centers, Databases
Education
State University of New York College at Fredonia 1992 — 1995
n/a, Music, Education
Lockport High School 1989 — 1992
Regents diploma, music and social sciences
New York State University College at
M&T Bank November 2005 - Present
M&T Bank October 2005 - Present
Adelphia Communications September 2004 - September 2005
ClientLogic February 2004 - September 2004
ClientLogic October 2002 - February 2004
ClientLogic February 2002 - October 2002
ClientLogic February 2001 - February 2002
Avon Automotive October 1998 - February 2001
Applebee's August 1995 - October 1998
Skills
Customer Service, Troubleshooting, Call Center, Windows, Outlook, PowerPoint, Project Management, Microsoft Word, Software Documentation, Access, Security, System Administration, Technical Support, Process Improvement, Program Management, Software Installation, Microsoft Office, Microsoft Excel, Call Centers, Databases
Education
State University of New York College at Fredonia 1992 — 1995
n/a, Music, Education
Lockport High School 1989 — 1992
Regents diploma, music and social sciences
New York State University College at
Bruce Kinsey's ClientLogic Experience 2005 - 2006
Job Researcher Mathematics at University of Central Florida
Industry Higher Education
Experience
Gegelman, Inc. May 2011 - Present
Domino's Pizza - 5151 December 2007 - November 2009
Smokin' Oaks Sausage Co. October 2006 - April 2007
ClientLogic 2005 - 2006
Education
University of Central Florida 2009 — 2011
B.S., Mathematics, Pure
Santa Fe Community College 2006 — 2009
A.A., Mathematics
Branford High School 1992 — 2006
Gegelman, Inc. May 2011 - Present
Domino's Pizza - 5151 December 2007 - November 2009
Smokin' Oaks Sausage Co. October 2006 - April 2007
ClientLogic 2005 - 2006
Education
University of Central Florida 2009 — 2011
B.S., Mathematics, Pure
Santa Fe Community College 2006 — 2009
A.A., Mathematics
Branford High School 1992 — 2006
Kuljinder Lall's ClientLogic Experience 2001 - 2005
Job Advisor, Cooperative Education at Sheridan
Industry Nonprofit Organization Management
Experience
Sheridan September 2010 - Present
ACCES Employment September 2007 - March 2010
YMCA Employment and Community October 1999 - September 2007
ClientLogic 2001 - 2005
Skills
SAP HR, Resume Writing, Job Search Strategies, Recruiting, Career Development, Leadership, Interviews, Job Coaching, Social Networking, Career Counseling, Employee Relations, Talent Management, Performance Management, Conflict Resolution, New Hire Orientations, Interview Preparation, Workshop Facilitation, Cover Letters, Organizational..., Career Assessment, Training, Mock Interviews, Job Fairs, Employee Training, HRIS, Onboarding, Job Search, Adult Education, Coaching, Applicant Tracking..., Human Resources, Teamwork, Leadership Development, Talent Acquisition, Job Descriptions, Training Delivery, Employee Engagement
Education
Sheridan College 2008 — 2011
CHRM, Human Resource Management
IIBS 2010 — 2010
SAP-HCM, SAP-HR
Nagpur University 1995 — 1999
Bachelors of Engineering, Computer Technology
Seventh Day Adventist High School, Jalandhar Cantt 1980 — 1992
High School
Sheridan September 2010 - Present
ACCES Employment September 2007 - March 2010
YMCA Employment and Community October 1999 - September 2007
ClientLogic 2001 - 2005
Skills
SAP HR, Resume Writing, Job Search Strategies, Recruiting, Career Development, Leadership, Interviews, Job Coaching, Social Networking, Career Counseling, Employee Relations, Talent Management, Performance Management, Conflict Resolution, New Hire Orientations, Interview Preparation, Workshop Facilitation, Cover Letters, Organizational..., Career Assessment, Training, Mock Interviews, Job Fairs, Employee Training, HRIS, Onboarding, Job Search, Adult Education, Coaching, Applicant Tracking..., Human Resources, Teamwork, Leadership Development, Talent Acquisition, Job Descriptions, Training Delivery, Employee Engagement
Education
Sheridan College 2008 — 2011
CHRM, Human Resource Management
IIBS 2010 — 2010
SAP-HCM, SAP-HR
Nagpur University 1995 — 1999
Bachelors of Engineering, Computer Technology
Seventh Day Adventist High School, Jalandhar Cantt 1980 — 1992
High School
Justin Carpenter's ClientLogic Experience February 1999 - August 1999
Job Musician/Teacher at Academy School District 20
Industry Education Management
Experience
Academy School District 20 August 2003 - Present
Baum's Music August 1999 - July 2006
ClientLogic February 1999 - August 1999
Skills
Teaching, Curriculum Development, Classroom, Music Education, Music Theory, Public Speaking, Orchestral Music, Ensemble, Microsoft Office, Editing, Classical, Social Media, Composition, Band, Fundraising, Music, Microsoft Word, Musicians, Team Leadership, Customer Service, Program Management
Education
The University of New Mexico 1998 — 2003
Bachelor of Arts (BA), Music Teacher Education
San Juan College 1995 — 1998
Biology, General
Academy School District 20 August 2003 - Present
Baum's Music August 1999 - July 2006
ClientLogic February 1999 - August 1999
Skills
Teaching, Curriculum Development, Classroom, Music Education, Music Theory, Public Speaking, Orchestral Music, Ensemble, Microsoft Office, Editing, Classical, Social Media, Composition, Band, Fundraising, Music, Microsoft Word, Musicians, Team Leadership, Customer Service, Program Management
Education
The University of New Mexico 1998 — 2003
Bachelor of Arts (BA), Music Teacher Education
San Juan College 1995 — 1998
Biology, General
Michael Longhouse's ClientLogic Experience July 1999 - July 2000
Job Retirement Manager at Moog
Industry Human Resources
Experience
Moog Inc. September 2013 - Present
M&T Bank March 2007 - August 2013
Rich Products Corporation January 2006 - March 2007
M&T Bank August 2003 - January 2006
United Stationers July 2000 - August 2003
ClientLogic July 1999 - July 2000
Skills
HRIS, Benefits Administration, Employee Benefits, New Hire Orientations, Employee Engagement, Human Resources, Personnel Management, Employee Training, Payroll, Administration, Policy, Training
Education
State University of New York College at Fredonia 1994 — 1998
B.A., Business Administration
Moog Inc. September 2013 - Present
M&T Bank March 2007 - August 2013
Rich Products Corporation January 2006 - March 2007
M&T Bank August 2003 - January 2006
United Stationers July 2000 - August 2003
ClientLogic July 1999 - July 2000
Skills
HRIS, Benefits Administration, Employee Benefits, New Hire Orientations, Employee Engagement, Human Resources, Personnel Management, Employee Training, Payroll, Administration, Policy, Training
Education
State University of New York College at Fredonia 1994 — 1998
B.A., Business Administration
Tammie Gathings's ClientLogic Experience June 2005 - September 2005
Job Owner at Two Hot Hens
Industry Writing and Editing
Experience
Two Hot Hens March 2015 - Present
New Hebron MB Church-Tutoring Outreach March 2014 - Present
Tammie Rainey Gathings January 2005 - Present
Event Operations Group -Auburn Regional Office April 2012 - November 2014
Starkville Schools April 2006 - May 2010
ClientLogic June 2005 - September 2005
Fusion Marketing + Promotions November 2004 - November 2004
Mississippi State University July 2003 - October 2003
Aberdeen Public Schools October 1999 - July 2001
South Monroe Chamber of Commerce January 1998 - July 1998
Skills
Writing, Research, Internet, Creative Writing, Copy Editing, Editing, Blogging, Poetry, Books, Press Releases, Social Media, Newsletters, Social Networking, Coaching, Photoshop, Event Planning, Music, Non-profits, Copywriting, Newspaper, Public Relations, Wordpress, Ap Style, Technical Writing, Journalism, Facebook, Public Speaking, PowerPoint, Teaching, Microsoft Office, Community Outreach, Creative Non-fiction, Microsoft Word
Education
Mississippi State University 1994 — 2005
BA, English, history minor
Aberdeen High School 1990 — 1994
High school diploma
Two Hot Hens March 2015 - Present
New Hebron MB Church-Tutoring Outreach March 2014 - Present
Tammie Rainey Gathings January 2005 - Present
Event Operations Group -Auburn Regional Office April 2012 - November 2014
Starkville Schools April 2006 - May 2010
ClientLogic June 2005 - September 2005
Fusion Marketing + Promotions November 2004 - November 2004
Mississippi State University July 2003 - October 2003
Aberdeen Public Schools October 1999 - July 2001
South Monroe Chamber of Commerce January 1998 - July 1998
Skills
Writing, Research, Internet, Creative Writing, Copy Editing, Editing, Blogging, Poetry, Books, Press Releases, Social Media, Newsletters, Social Networking, Coaching, Photoshop, Event Planning, Music, Non-profits, Copywriting, Newspaper, Public Relations, Wordpress, Ap Style, Technical Writing, Journalism, Facebook, Public Speaking, PowerPoint, Teaching, Microsoft Office, Community Outreach, Creative Non-fiction, Microsoft Word
Education
Mississippi State University 1994 — 2005
BA, English, history minor
Aberdeen High School 1990 — 1994
High school diploma
Jerry Boyd Jr.'s ClientLogic Experience May 2002 - March 2006
Job HazMat Auditor/Designated Responder, Customer Clerk, & Cover Driver AND Biological Technician
Industry Higher Education
Experience
UPS June 2012 - Present
M&M Wildlife Management Services, LLC February 2014 - Present
Mississippi State University June 2011 - December 2011
USDA-ARS March 2007 - August 2008
ClientLogic May 2002 - March 2006
Skills
Microsoft Office, Customer Service, Sales Operations, International Shipping, Customs Regulations, Certified Hazardous..., Hazardous Materials..., Wildlife Management, Sustainable Forest..., Biological Monitoring, Laboratory Skills, Data Recording, Data Analysis, Lawn Care, Microsoft Word, Microsoft Excel, Analysis, Technical Support, Testing, Research, Public Speaking, Team Building, Training, PowerPoint, Event Planning
Education
Mississippi State University
Bachelor of Science (B.S.) in Forest Resources, Wildlife, Fisheries, and Aquaculture
Millsaps Vocational School 2003 — 2004
Building Trades I & II, 4.0
Starkville High School 1998 — 2001
High School, High School/Secondary Diplomas and Certificates, 3.8
UPS June 2012 - Present
M&M Wildlife Management Services, LLC February 2014 - Present
Mississippi State University June 2011 - December 2011
USDA-ARS March 2007 - August 2008
ClientLogic May 2002 - March 2006
Skills
Microsoft Office, Customer Service, Sales Operations, International Shipping, Customs Regulations, Certified Hazardous..., Hazardous Materials..., Wildlife Management, Sustainable Forest..., Biological Monitoring, Laboratory Skills, Data Recording, Data Analysis, Lawn Care, Microsoft Word, Microsoft Excel, Analysis, Technical Support, Testing, Research, Public Speaking, Team Building, Training, PowerPoint, Event Planning
Education
Mississippi State University
Bachelor of Science (B.S.) in Forest Resources, Wildlife, Fisheries, and Aquaculture
Millsaps Vocational School 2003 — 2004
Building Trades I & II, 4.0
Starkville High School 1998 — 2001
High School, High School/Secondary Diplomas and Certificates, 3.8
Frederick Mullen's ClientLogic Experience May 2000 - October 2000
Job Cityside Group
Industry Computer Networking
Experience
Cityside Group December 2005 - Present
Smartsource Ltd August 2010 - Present
FlexTek Resources 2010 - 2013
Global Resources September 2010 - September 2012
Educational Opportunity Center September 2002 - March 2007
Superior Technical Resources February 2004 - November 2006
Inergex June 2004 - September 2005
Mercantile Adjustment Bureau October 2004 - March 2005
Superior Technical January 2004 - January 2005
ClientLogic May 2000 - October 2000
Skills
LAN/WAN, Routers, Cisco, Hardware, Troubleshooting, Operating Systems, Microsoft Office, Cisco Technologies, Computer Hardware, Windows 7, LAN-WAN, XP, Networking, Software Installation, Help Desk Support, Switches, Technical Support, Wireless Networking, Windows XP
Education
State University of New York College at Buffalo 1999 — 2004
BS, Information Systems
Northern Virginia Community College 1994 — 1996
AAS, Real Estate
Cityside Group December 2005 - Present
Smartsource Ltd August 2010 - Present
FlexTek Resources 2010 - 2013
Global Resources September 2010 - September 2012
Educational Opportunity Center September 2002 - March 2007
Superior Technical Resources February 2004 - November 2006
Inergex June 2004 - September 2005
Mercantile Adjustment Bureau October 2004 - March 2005
Superior Technical January 2004 - January 2005
ClientLogic May 2000 - October 2000
Skills
LAN/WAN, Routers, Cisco, Hardware, Troubleshooting, Operating Systems, Microsoft Office, Cisco Technologies, Computer Hardware, Windows 7, LAN-WAN, XP, Networking, Software Installation, Help Desk Support, Switches, Technical Support, Wireless Networking, Windows XP
Education
State University of New York College at Buffalo 1999 — 2004
BS, Information Systems
Northern Virginia Community College 1994 — 1996
AAS, Real Estate
Greg Karl's ClientLogic Experience May 2003 - May 2004
Job QA testing and Implementation
Industry Information Technology and Services
Experience
Abercrombie and Fitch May 2014 - January 2015
Ascena Retail Group, Inc. January 2012 - April 2014
Eddie Bauer (Trilogy Fulfilment) March 2010 - September 2012
Sears Holdings Corp June 2007 - March 2010
CMAC March 2006 - April 2007
ClientLogic May 2003 - May 2004
S.P. Richards July 2002 - May 2003
SubmitOrder, Inc. November 1999 - April 2002
Warnaco August 1998 - November 1999
Skills
Integration, Process Improvement, Quality Assurance, Testing, Business Analysis, SDLC, Warehouse Management, Software Documentation, SQL, Troubleshooting, Business Process, Oracle, PKMS, Change Management, Microsoft Office, ERP, Requirements Analysis, Supply Chain, Supply Chain Management, Logistics, Order Management, Inventory Management, Vendor Management, Offshore lead
Education
Springfield College
BS
Abercrombie and Fitch May 2014 - January 2015
Ascena Retail Group, Inc. January 2012 - April 2014
Eddie Bauer (Trilogy Fulfilment) March 2010 - September 2012
Sears Holdings Corp June 2007 - March 2010
CMAC March 2006 - April 2007
ClientLogic May 2003 - May 2004
S.P. Richards July 2002 - May 2003
SubmitOrder, Inc. November 1999 - April 2002
Warnaco August 1998 - November 1999
Skills
Integration, Process Improvement, Quality Assurance, Testing, Business Analysis, SDLC, Warehouse Management, Software Documentation, SQL, Troubleshooting, Business Process, Oracle, PKMS, Change Management, Microsoft Office, ERP, Requirements Analysis, Supply Chain, Supply Chain Management, Logistics, Order Management, Inventory Management, Vendor Management, Offshore lead
Education
Springfield College
BS
Cheryl Korn's ClientLogic Experience May 2000 - September 2000
Job Freelance Writer at Crowd Content
Industry Market Research
Experience
Crowd Content February 2014 - Present
Turning Stone Resort and Casino September 2000 - Present
IBOPE Inteligencia (Utica, New York) September 2007 - November 2012
Zogby International Research 2007 - 2012
ClientLogic May 2000 - September 2000
Wilson Farms August 1994 - May 2000
Niagara Gazette June 1997 - August 1997
Skills
Editing, Copy Editing, Journalism, News Writing, Copywriting, Feature Articles, Editorial, Proofreading, Newsletters, Research, Online Research, Qualitative Research, Social Media, Strategic Communications, Press Releases
Education
State University of New York College at Buffalo 1993 — 1998
B.A., Journalism
West Seneca East High School 1989 — 1993
Regents
Crowd Content February 2014 - Present
Turning Stone Resort and Casino September 2000 - Present
IBOPE Inteligencia (Utica, New York) September 2007 - November 2012
Zogby International Research 2007 - 2012
ClientLogic May 2000 - September 2000
Wilson Farms August 1994 - May 2000
Niagara Gazette June 1997 - August 1997
Skills
Editing, Copy Editing, Journalism, News Writing, Copywriting, Feature Articles, Editorial, Proofreading, Newsletters, Research, Online Research, Qualitative Research, Social Media, Strategic Communications, Press Releases
Education
State University of New York College at Buffalo 1993 — 1998
B.A., Journalism
West Seneca East High School 1989 — 1993
Regents
Danilo Sape's ClientLogic Experience September 2003 - July 2004
Job Service Crew at Big Apple Bagels
Industry Food & Beverages
Experience
Big Apple Bagels July 2010 - Present
Convergys November 2005 - May 2006
West Corporation August 2004 - October 2005
ClientLogic September 2003 - July 2004
Education
Saint Louis University (PH) 1993 — 1999
Bachelor of Science, Computer Science
Big Apple Bagels July 2010 - Present
Convergys November 2005 - May 2006
West Corporation August 2004 - October 2005
ClientLogic September 2003 - July 2004
Education
Saint Louis University (PH) 1993 — 1999
Bachelor of Science, Computer Science
Brenda Alder's ClientLogic Experience 1999 - 2004
Job Manager of Data Control, System Configuration and Reporting at Palladian Health, LLC
Industry Insurance
Experience
Palladian Health, LLC August 2012 - Present
Palladian Health, LLC January 2010 - August 2012
ClientLogic 1999 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Niagara University 1993 — 1997
Bachelor of Fine Arts (BFA), Theatre/English
Palladian Health, LLC August 2012 - Present
Palladian Health, LLC January 2010 - August 2012
ClientLogic 1999 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Niagara University 1993 — 1997
Bachelor of Fine Arts (BFA), Theatre/English
Nevin MacNary's ClientLogic Experience November 1999 - May 2003
Job Quality Assurance Analyst at Jewelry Television
Industry Information Technology and Services
Experience
Jewelry Television May 2015 - Present
Emergency Suppression Systems, Inc. June 2005 - May 2015
Radio Systems Corp (Petsafe) October 2014 - January 2015
Corelogic Marketlinx June 2003 - January 2014
ClientLogic November 1999 - May 2003
Shop At Home March 1998 - September 1999
Skills
SDLC, Microsoft SQL Server, SharePoint, Agile Methodologies, Software Quality..., Scrum, Requirements Analysis, Quality Assurance, Test Automation, Visio, SQL, Testing, Requirements Gathering, Software Documentation, System Testing, Integration, .NET
Education
Pellissippi State Community College 1992 — 1995
Associate of Arts and Sciences (A.A.S.), Environmental Engineering Technology/Environmental Technology
Roane State Community College
Jewelry Television May 2015 - Present
Emergency Suppression Systems, Inc. June 2005 - May 2015
Radio Systems Corp (Petsafe) October 2014 - January 2015
Corelogic Marketlinx June 2003 - January 2014
ClientLogic November 1999 - May 2003
Shop At Home March 1998 - September 1999
Skills
SDLC, Microsoft SQL Server, SharePoint, Agile Methodologies, Software Quality..., Scrum, Requirements Analysis, Quality Assurance, Test Automation, Visio, SQL, Testing, Requirements Gathering, Software Documentation, System Testing, Integration, .NET
Education
Pellissippi State Community College 1992 — 1995
Associate of Arts and Sciences (A.A.S.), Environmental Engineering Technology/Environmental Technology
Roane State Community College
Asta Mboup, CISSP, CAP, CISA, CISM, PMP's ClientLogic Experience September 1999 - August 2004
Job Information security analyst
Industry Information Technology and Services
Experience
TSA April 2008 - Present
KCG 2008 - September 2010
NetStar-1 June 2006 - April 2008
LiveOps December 2005 - June 2006
ClientLogic September 1999 - August 2004
Skills
Network+, Quality Assurance, Solaris, HTML, Intrusion Detection
Education
SUNY at Buffalo 2000 — 2004
2 MA, French-2000 Informatics-2004
Cheikh Anta Diop University 1995 — 1998
Bachelor of Arts (BA), English Literature (British and Commonwealth)
Mount Holyoke College
International Relations
TSA April 2008 - Present
KCG 2008 - September 2010
NetStar-1 June 2006 - April 2008
LiveOps December 2005 - June 2006
ClientLogic September 1999 - August 2004
Skills
Network+, Quality Assurance, Solaris, HTML, Intrusion Detection
Education
SUNY at Buffalo 2000 — 2004
2 MA, French-2000 Informatics-2004
Cheikh Anta Diop University 1995 — 1998
Bachelor of Arts (BA), English Literature (British and Commonwealth)
Mount Holyoke College
International Relations
Jessica Bolduc's ClientLogic Experience 2004 - 2005
Job Industrial Hygienist at Terracon
Industry Environmental Services
Experience
Terracon November 2013 - Present
Froehling & Robertson, Inc. November 2012 - November 2013
CERL Inc May 2005 - November 2012
Albuquerque Public Schools February 2005 - May 2005
ClientLogic 2004 - 2005
Skills
Report Writing, Project Management, Technical Writing, Microsoft Office, Data Analysis, Windows, Analysis, Polarized Light..., HAZWOPER, Asbestos, Regulatory Training, Environmental..., Mold Remediation, Clandestine Drug..., Wordperfect, EPA, OSHA, Environmental Science, Indoor Air Quality
Education
New Mexico Institute of Mining and Technology 2000 — 2004
Bachelors of Science, Science
Terracon November 2013 - Present
Froehling & Robertson, Inc. November 2012 - November 2013
CERL Inc May 2005 - November 2012
Albuquerque Public Schools February 2005 - May 2005
ClientLogic 2004 - 2005
Skills
Report Writing, Project Management, Technical Writing, Microsoft Office, Data Analysis, Windows, Analysis, Polarized Light..., HAZWOPER, Asbestos, Regulatory Training, Environmental..., Mold Remediation, Clandestine Drug..., Wordperfect, EPA, OSHA, Environmental Science, Indoor Air Quality
Education
New Mexico Institute of Mining and Technology 2000 — 2004
Bachelors of Science, Science
Chris Anchin's ClientLogic Experience September 2004 - August 2006
Job Experienced Human Resources Professional
Industry Human Resources
Experience
Sitel August 2006 - November 2010
ClientLogic September 2004 - August 2006
Skills
Strategic Human..., Human Resources, Employee Relations, Recruiting, Talent Acquisition, Benefits Administration, Employee Benefits, Compensation & Benefits..., Employee Engagement, HRIS, HR Policies, New Hire Orientations, Onboarding, Deferred Compensation, HR Policy Formulation, Performance Management, Workforce Management, Talent Management, Compensation & Benefit, Exit Interviews, Employee Handbooks, Workforce Planning, Legal Compliance, FMLA, EEO, FLSA, ADA compliance, Kronos, Taleo, ADP Payroll, BPO, HR Consulting, Leave Administration, Employee Recognition, Leave of Absence, Payroll, Employee Training, Open Enrollment, I-9 Compliance
Education
Molloy College
Bachelor of Arts (BA), Sociology
Sitel August 2006 - November 2010
ClientLogic September 2004 - August 2006
Skills
Strategic Human..., Human Resources, Employee Relations, Recruiting, Talent Acquisition, Benefits Administration, Employee Benefits, Compensation & Benefits..., Employee Engagement, HRIS, HR Policies, New Hire Orientations, Onboarding, Deferred Compensation, HR Policy Formulation, Performance Management, Workforce Management, Talent Management, Compensation & Benefit, Exit Interviews, Employee Handbooks, Workforce Planning, Legal Compliance, FMLA, EEO, FLSA, ADA compliance, Kronos, Taleo, ADP Payroll, BPO, HR Consulting, Leave Administration, Employee Recognition, Leave of Absence, Payroll, Employee Training, Open Enrollment, I-9 Compliance
Education
Molloy College
Bachelor of Arts (BA), Sociology
Kimberly Taffner's ClientLogic Experience September 1992 - April 2000
Job Director of Finance at Medical Answering Services
Industry Accounting
Experience
Medical Answering Services September 2008 - Present
The Superior group April 2000 - June 2001
Clientlogic September 1992 - April 2000
Skills
Financial Reporting, Accounting, Internal Controls
Education
SUNY Brockport 1987 — 1991
Bachelor of Science (BS), Accounting
Medical Answering Services September 2008 - Present
The Superior group April 2000 - June 2001
Clientlogic September 1992 - April 2000
Skills
Financial Reporting, Accounting, Internal Controls
Education
SUNY Brockport 1987 — 1991
Bachelor of Science (BS), Accounting
Timothy Maestas's ClientLogic Experience January 2000 - November 2001
Job Customer Care Agent at Lowes Home Improvement
Industry Telecommunications
Experience
ClientLogic January 2000 - November 2001
Education
San Juan College
ClientLogic January 2000 - November 2001
Education
San Juan College
Anna Ortiz's ClientLogic Experience July 2003 - July 2006
Job Global Benefits Supervisor at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel April 2014 - Present
Sitel July 2007 - March 2014
Oldcastle January 2007 - June 2007
ClientLogic July 2003 - July 2006
Skills
Benefits Administration, ADP Payroll, Microsoft Office 2007, ADP ReportSmith, Kronos, Lawson HRIS, Open Enrollment, Payroll, Employee Benefits, HRIS, Human Resources, New Hire Orientations, Onboarding, FMLA
Education
Texas Christian University
Bachelor of Science (B.S.), Radio and Television
Sitel April 2014 - Present
Sitel July 2007 - March 2014
Oldcastle January 2007 - June 2007
ClientLogic July 2003 - July 2006
Skills
Benefits Administration, ADP Payroll, Microsoft Office 2007, ADP ReportSmith, Kronos, Lawson HRIS, Open Enrollment, Payroll, Employee Benefits, HRIS, Human Resources, New Hire Orientations, Onboarding, FMLA
Education
Texas Christian University
Bachelor of Science (B.S.), Radio and Television
Christopher Sanita's ClientLogic Experience 1998 - 2004
Job Sr. Systems Engineer at MAC Source Communications
Industry Telecommunications
Experience
MAC Source Communications November 2008 - Present
Paychex July 2004 - November 2008
ClientLogic 1998 - 2004
Skills
Avaya Communication..., Telecommunications, Call Center, VoIP, CTI
Education
Rochester Institute of Technology 1995 — 1997
Information Technology
MAC Source Communications November 2008 - Present
Paychex July 2004 - November 2008
ClientLogic 1998 - 2004
Skills
Avaya Communication..., Telecommunications, Call Center, VoIP, CTI
Education
Rochester Institute of Technology 1995 — 1997
Information Technology