ClientLogic Company
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ClientLogic Employees
Employee
Years
Job
Industry
David Krehbiel David Krehbiel's ClientLogic Experience 1996 - 2000
Job Business Strategist, Web Developer, Editor, Programmer and Cool Guy (dkrehbiel@ninjavox.com)
Industry Public Relations and Communications
Experience
Ninjavox, LLC 2009 - Present
GamerMade 2005 - 2012
ModNationRacersHQ 2009 - 2011
INSTALLS inc June 2003 - August 2009
Biel's Document Management 2001 - 2003
ClientLogic 1996 - 2000
Skills
Web Development, Operations Management, Strategic Planning, Document Imaging, HTML, CSS, PHP, MySQL, Technical Writing, Creative Writing, Training & Development, Programming, Problem Solving, Leadership, Training
Education
Medaille College
BS
State University of New York College at Buffalo
Ninjavox, LLC 2009 - Present
GamerMade 2005 - 2012
ModNationRacersHQ 2009 - 2011
INSTALLS inc June 2003 - August 2009
Biel's Document Management 2001 - 2003
ClientLogic 1996 - 2000
Skills
Web Development, Operations Management, Strategic Planning, Document Imaging, HTML, CSS, PHP, MySQL, Technical Writing, Creative Writing, Training & Development, Programming, Problem Solving, Leadership, Training
Education
Medaille College
BS
State University of New York College at Buffalo
Benjamin Langford Benjamin Langford's ClientLogic Experience December 1999 - July 2003
Job Tech Support at CoreLogic
Industry Information Services
Experience
CoreLogic March 2012 - Present
Marketlinx Solution January 2004 - April 2009
IdleAire Technologies Corporation August 2003 - January 2004
ClientLogic December 1999 - July 2003
RHI Consulting October 1998 - August 1999
Skills
Skilled, Knowledgeable, Experienced, Proficient Communicator, Technical, Troubleshooter, Technical Support, Troubleshooting, TCP/IP, Operating Systems
Education
ITT Technical Institute-Knoxville 1996 — 1998
Associate of Applied Science Degree, Electronics Engineering Technology
Central High School
CoreLogic March 2012 - Present
Marketlinx Solution January 2004 - April 2009
IdleAire Technologies Corporation August 2003 - January 2004
ClientLogic December 1999 - July 2003
RHI Consulting October 1998 - August 1999
Skills
Skilled, Knowledgeable, Experienced, Proficient Communicator, Technical, Troubleshooter, Technical Support, Troubleshooting, TCP/IP, Operating Systems
Education
ITT Technical Institute-Knoxville 1996 — 1998
Associate of Applied Science Degree, Electronics Engineering Technology
Central High School
Diane Amacher Diane Amacher's ClientLogic Experience February 2003 - May 2003
Job Manager, Member Services @ BlueCross BlueShield of South Carolina
Industry Insurance
Experience
BlueCross BlueShield of SC September 2006 - December 2012
BIOWATCH MEDICAL INC December 2003 - April 2006
ClientLogic February 2003 - May 2003
APAC CUSTOMER SERVICE December 1997 - December 2002
Skills
Medicare Advantage, Medicare Prescription..., Call Center Management, Insurance, Business Analysis, HIPAA, Medicare Part D, Process Improvement, Utilization Management, Business Process..., Change Management, Health Plan Operations, Operations Management, Quality Management, Payroll Services, General Administrative..., Data Analysis, Pension Administration, Customer Experience, Customer Satisfaction, Vendor Management, Customer Service, Health Insurance, Performance Management, Medicare, Team Building, Telemarketing, Workforce Management, Centers for Medicare..., Management, Outsourcing, Coaching, Analysis, Training, HMO, Team Leadership, Healthcare, Customer Retention, Program Management, Start-ups, Leadership, Quality Assurance, Call Center, Call Centers, PPO, Sales, Provider Relations, Interviews, Managed Care, CRM
Education
Midlands Technical College
Coursework
BlueCross BlueShield of SC September 2006 - December 2012
BIOWATCH MEDICAL INC December 2003 - April 2006
ClientLogic February 2003 - May 2003
APAC CUSTOMER SERVICE December 1997 - December 2002
Skills
Medicare Advantage, Medicare Prescription..., Call Center Management, Insurance, Business Analysis, HIPAA, Medicare Part D, Process Improvement, Utilization Management, Business Process..., Change Management, Health Plan Operations, Operations Management, Quality Management, Payroll Services, General Administrative..., Data Analysis, Pension Administration, Customer Experience, Customer Satisfaction, Vendor Management, Customer Service, Health Insurance, Performance Management, Medicare, Team Building, Telemarketing, Workforce Management, Centers for Medicare..., Management, Outsourcing, Coaching, Analysis, Training, HMO, Team Leadership, Healthcare, Customer Retention, Program Management, Start-ups, Leadership, Quality Assurance, Call Center, Call Centers, PPO, Sales, Provider Relations, Interviews, Managed Care, CRM
Education
Midlands Technical College
Coursework
Nathan Van Gundy Nathan Van Gundy's ClientLogic Experience March 2003 - May 2003
Job Graphic Designer at Printedge
Industry Printing
Experience
Printedge May 2006 - Present
Knoxville News Sentinel January 2005 - May 2006
ClientLogic March 2003 - May 2003
Skills
Graphic Design, Layout, Content Management, Bulk Mailing, InDesign, Adobe Creative Suite, Adobe Acrobat, Pre-press, Illustrator, Photoshop, Mac, Direct Mail, Advertising, Banners, Offset Printing, Digital Printing, Graphics, Business Cards, Logo Design, Vehicle Graphics, Trade Shows, Vector Illustration, Corporate Gifts, Screen Printing, Posters, QuarkXPress, Postcards, Visual Communication, Brochures
Education
East Tennessee State University 1998 — 2002
Bachelor of Science (B.S.), Engineering Design
Printedge May 2006 - Present
Knoxville News Sentinel January 2005 - May 2006
ClientLogic March 2003 - May 2003
Skills
Graphic Design, Layout, Content Management, Bulk Mailing, InDesign, Adobe Creative Suite, Adobe Acrobat, Pre-press, Illustrator, Photoshop, Mac, Direct Mail, Advertising, Banners, Offset Printing, Digital Printing, Graphics, Business Cards, Logo Design, Vehicle Graphics, Trade Shows, Vector Illustration, Corporate Gifts, Screen Printing, Posters, QuarkXPress, Postcards, Visual Communication, Brochures
Education
East Tennessee State University 1998 — 2002
Bachelor of Science (B.S.), Engineering Design
William Keeling William Keeling's ClientLogic Experience December 2004 - August 2006
Job General Manager at Tom Sawyer Enterprises
Industry Construction
Experience
Tom Sawyer Enterprises January 2009 - Present
Remodelinc August 2006 - November 2008
ClientLogic December 2004 - August 2006
La Tierra Interiors September 2003 - December 2004
Skills
Outstanding Customer..., Production Management, Solid Surface..., Customer Service, Event Management, Estimating, AutoCAD, AlphaCAM, CNC Programming, CNC operation, Sales, Project Planning, Operations Management, Project Management, Procurement, Program Management, Purchasing, Construction, Manufacturing, Project Estimation, Budgets, Process Scheduler, Contract Negotiation, Negotiation, Pricing, Production Managment, Construction Management
Education
DeVry University Phoenix 1998 — 1999
CNMCC
Tom Sawyer Enterprises January 2009 - Present
Remodelinc August 2006 - November 2008
ClientLogic December 2004 - August 2006
La Tierra Interiors September 2003 - December 2004
Skills
Outstanding Customer..., Production Management, Solid Surface..., Customer Service, Event Management, Estimating, AutoCAD, AlphaCAM, CNC Programming, CNC operation, Sales, Project Planning, Operations Management, Project Management, Procurement, Program Management, Purchasing, Construction, Manufacturing, Project Estimation, Budgets, Process Scheduler, Contract Negotiation, Negotiation, Pricing, Production Managment, Construction Management
Education
DeVry University Phoenix 1998 — 1999
CNMCC
Gertrude Jones Gertrude Jones's ClientLogic Experience September 1999 - February 2005
Job Legal Assistant at Journey's End Refugee Services
Industry Nonprofit Organization Management
Experience
Journey's End Refugee Services April 2013 - Present
Heritage Centers October 2003 - Present
Journey's End Refugee Services, Inc. July 2011 - April 2014
Journey's End Refugee Services, Inc. July 2011 - April 2014
Hopeville Inc. May 2005 - December 2010
ClientLogic September 1999 - February 2005
Skills
Humanitarian Assistance, Human Factors, Helping Others Succeed, Learning Disabilities, Refugees, Social Services, Family Services, Community Development, Child Welfare, Program Development, Youth Development, Case Management, Crisis Intervention, Training, Interventions, Developmental..., Community Outreach, Public Speaking, Customer Service, Event Planning, Nonprofits
Education
State University of New York at Buffalo 2006 — 2011
Bachelor's degree, Social Work
Erie Community College 2001 — 2003
Associate's degree, Office and Business Management
Journey's End Refugee Services April 2013 - Present
Heritage Centers October 2003 - Present
Journey's End Refugee Services, Inc. July 2011 - April 2014
Journey's End Refugee Services, Inc. July 2011 - April 2014
Hopeville Inc. May 2005 - December 2010
ClientLogic September 1999 - February 2005
Skills
Humanitarian Assistance, Human Factors, Helping Others Succeed, Learning Disabilities, Refugees, Social Services, Family Services, Community Development, Child Welfare, Program Development, Youth Development, Case Management, Crisis Intervention, Training, Interventions, Developmental..., Community Outreach, Public Speaking, Customer Service, Event Planning, Nonprofits
Education
State University of New York at Buffalo 2006 — 2011
Bachelor's degree, Social Work
Erie Community College 2001 — 2003
Associate's degree, Office and Business Management
Miriam Oltrogge Miriam Oltrogge's ClientLogic Experience 1999 - 2000
Job Human Resources Coordinator at CGI
Industry Information Technology and Services
Experience
CGI September 2009 - Present
CGI February 2002 - September 2009
Genpharm Inc. February 2000 - February 2002
ClientLogic 1999 - 2000
Skills
New Hire Orientations, PeopleSoft, Employee Relations, Onboarding, HRIS, HR Policies, Performance Management, Human Resources, Employee Engagement, Benefits Administration, Payroll, Compensation, Employee Benefits
Education
George Brown College 1997 — 1999
Human Resources Management Diploma
CGI September 2009 - Present
CGI February 2002 - September 2009
Genpharm Inc. February 2000 - February 2002
ClientLogic 1999 - 2000
Skills
New Hire Orientations, PeopleSoft, Employee Relations, Onboarding, HRIS, HR Policies, Performance Management, Human Resources, Employee Engagement, Benefits Administration, Payroll, Compensation, Employee Benefits
Education
George Brown College 1997 — 1999
Human Resources Management Diploma
Eli Ripoll MCSE, MCTIP EA Eli Ripoll MCSE, MCTIP EA's ClientLogic Experience June 2000 - September 2001
Job Solutions Architect at Scalable IT
Industry Information Technology and Services
Experience
Scalable IT June 2013 - Present
Hosting.com October 2011 - June 2013
BCS, Inc. January 2006 - October 2011
Talbot Computers plus January 2003 - January 2006
ClientLogic June 2000 - September 2001
Skills
Windows Server, Active Directory, IIS, VMware, Microsoft SQL Server, SharePoint, Windows 7, Databases, JavaScript, XML, Microsoft Office..., Project Management, Troubleshooting, Analysis, Hyper-V, VPN, Microsoft Exchange, DNS, Linux, Terminal Services, Remote desktop services, SAN, System Center Suite, Network Security, Cisco Technologies, Microsoft Cluster, lan/wan, HTML, CSS, Windows deployment, VoIP, Avaya, Managed Services, Group Policy, jQuery, Information Security, Network Administration, Virtualization, Networking, Servers, Technical Support, Security, Software Installation, Hardware, WAN, XP, Firewalls, Citrix, Computer Security, Disaster Recovery
Education
Delaware Technical and Community College-Terry 2000 — 2001
Network Engineering, Information Technology
Scalable IT June 2013 - Present
Hosting.com October 2011 - June 2013
BCS, Inc. January 2006 - October 2011
Talbot Computers plus January 2003 - January 2006
ClientLogic June 2000 - September 2001
Skills
Windows Server, Active Directory, IIS, VMware, Microsoft SQL Server, SharePoint, Windows 7, Databases, JavaScript, XML, Microsoft Office..., Project Management, Troubleshooting, Analysis, Hyper-V, VPN, Microsoft Exchange, DNS, Linux, Terminal Services, Remote desktop services, SAN, System Center Suite, Network Security, Cisco Technologies, Microsoft Cluster, lan/wan, HTML, CSS, Windows deployment, VoIP, Avaya, Managed Services, Group Policy, jQuery, Information Security, Network Administration, Virtualization, Networking, Servers, Technical Support, Security, Software Installation, Hardware, WAN, XP, Firewalls, Citrix, Computer Security, Disaster Recovery
Education
Delaware Technical and Community College-Terry 2000 — 2001
Network Engineering, Information Technology
Brian Mikkila Brian Mikkila's ClientLogic Experience May 2008 - August 2008
Job Software Developer in Waterloo
Industry Computer Software
Experience
P&P Optica September 2010 - Present
Laurentian University February 2010 - May 2010
ClientLogic May 2008 - August 2008
Skills
Java, C++, C, C#, NetBeans, Visual Studio, Eclipse, SVN, Bugzilla, Swing, JNI, Matlab, MySQL, NSIS, LaTeX, Launch4j, HTML, CSS, PHP, x86 Assembly, Linux, Windows, Data Structures, Software Design, Algorithm Design, Technical Support, Subversion
Education
Laurentian University/Université Laurentienne 2007 — 2010
Bachelor of Computer Science
University of Guelph 2006 — 2006
Physics
P&P Optica September 2010 - Present
Laurentian University February 2010 - May 2010
ClientLogic May 2008 - August 2008
Skills
Java, C++, C, C#, NetBeans, Visual Studio, Eclipse, SVN, Bugzilla, Swing, JNI, Matlab, MySQL, NSIS, LaTeX, Launch4j, HTML, CSS, PHP, x86 Assembly, Linux, Windows, Data Structures, Software Design, Algorithm Design, Technical Support, Subversion
Education
Laurentian University/Université Laurentienne 2007 — 2010
Bachelor of Computer Science
University of Guelph 2006 — 2006
Physics
Jacob Bush Jacob Bush's ClientLogic Experience November 2001 - October 2002
Job Sr Network Engineer at Lactalis American Group
Industry Consumer Goods
Experience
Lactalis American Group February 2010 - Present
Personal Computers, INC November 2008 - February 2010
Personal Computers, INC September 2007 - November 2008
Personal Computers, INC November 2006 - September 2007
Aktion Installation September 2004 - November 2006
Computer People January 2003 - April 2004
ClientLogic November 2001 - October 2002
University at Buffalo September 2000 - May 2001
Skills
Troubleshooting, Vendor Management, Cross-functional Team..., SharePoint, Data Center, LAN-WAN, Enterprise Network..., Cisco Technologies, Routing, Switching, Wireless Networking, Firewalls, ASA, Watchguard, Palo Alto, Netscaler, SAN, EMC Storage, NetApp, Xiotech Storage, Telephony, Cisco VoIP, Cisco Call Manager, SQL, Information Security, Tumbleweed, Forefront, Websense, Operating Systems, Citrix, Lotus Domino, Microsoft Exchange, Backup Solutions, Telepresence, LifeSize Video..., System Monitoring, Object Oriented Design, HTML, CSS, JavaScript, VBScript, VBA, Batch Programming, Team Leadership, Technical Communication, Technical Documentation, Project Management, Technology Needs..., Virtualization, VMware
Education
ITT Technical Institute-Getzville 2001 — 2003
Associate of Science (AS), Informtation Technology - Web Development, 3.9
State University of New York at Buffalo 1999 — 2001
Bachelor's degree, Computer Science
Lactalis American Group February 2010 - Present
Personal Computers, INC November 2008 - February 2010
Personal Computers, INC September 2007 - November 2008
Personal Computers, INC November 2006 - September 2007
Aktion Installation September 2004 - November 2006
Computer People January 2003 - April 2004
ClientLogic November 2001 - October 2002
University at Buffalo September 2000 - May 2001
Skills
Troubleshooting, Vendor Management, Cross-functional Team..., SharePoint, Data Center, LAN-WAN, Enterprise Network..., Cisco Technologies, Routing, Switching, Wireless Networking, Firewalls, ASA, Watchguard, Palo Alto, Netscaler, SAN, EMC Storage, NetApp, Xiotech Storage, Telephony, Cisco VoIP, Cisco Call Manager, SQL, Information Security, Tumbleweed, Forefront, Websense, Operating Systems, Citrix, Lotus Domino, Microsoft Exchange, Backup Solutions, Telepresence, LifeSize Video..., System Monitoring, Object Oriented Design, HTML, CSS, JavaScript, VBScript, VBA, Batch Programming, Team Leadership, Technical Communication, Technical Documentation, Project Management, Technology Needs..., Virtualization, VMware
Education
ITT Technical Institute-Getzville 2001 — 2003
Associate of Science (AS), Informtation Technology - Web Development, 3.9
State University of New York at Buffalo 1999 — 2001
Bachelor's degree, Computer Science
Taylor Benson Taylor Benson's ClientLogic Experience April 2003 - November 2004
Job Developer at Frost Bank
Industry Banking
Experience
Frost Bank December 2011 - Present
Frost Bank January 2009 - December 2011
Frost Bank February 2005 - December 2008
ClientLogic April 2003 - November 2004
ClientLogic January 2002 - April 2003
Skills
Java, HTML, JavaScript, Python, Bash, Perl, JBoss EAP, Maven, Test Automation, Selenium, Android, LAMP, Agile & Waterfall..., Jenkins, Continuous Integration, TestNG, User Experience, Oracle, Business Analysis, System Architecture, Systems Analysis
Education
Marshall University 2000 — 2004
Bachelor's Degree, Management Information Systems, General
Frost Bank December 2011 - Present
Frost Bank January 2009 - December 2011
Frost Bank February 2005 - December 2008
ClientLogic April 2003 - November 2004
ClientLogic January 2002 - April 2003
Skills
Java, HTML, JavaScript, Python, Bash, Perl, JBoss EAP, Maven, Test Automation, Selenium, Android, LAMP, Agile & Waterfall..., Jenkins, Continuous Integration, TestNG, User Experience, Oracle, Business Analysis, System Architecture, Systems Analysis
Education
Marshall University 2000 — 2004
Bachelor's Degree, Management Information Systems, General
Tipu Dua's ClientLogic Experience November 2006 - April 2008
Job Business Intelligence Software Engineer and Analyst at Accenture
Industry Information Technology and Services
Experience
Accenture August 2014 - Present
Accenture May 2013 - June 2015
Info-Tech Research Group February 2009 - August 2009
ClientLogic November 2006 - April 2008
Atom Engineering January 2005 - December 2005
Hexaware Technologies September 2003 - January 2005
Skills
Oracle, Web Development, EJB, Web Services, Java, Information Technology, IT Research, Tomcat, Hibernate, SDLC, Spring, UML, Unix, Spring Framework, JSP, Eclipse, WebLogic, Integration, Design Patterns, HP NonStop
Education
George Brown College 2006 — 2006
Post Graduation, Business Management
St Francis Institute of Technology, Mumbai University 1999 — 2003
Bachelor's degree, Computers
Accenture August 2014 - Present
Accenture May 2013 - June 2015
Info-Tech Research Group February 2009 - August 2009
ClientLogic November 2006 - April 2008
Atom Engineering January 2005 - December 2005
Hexaware Technologies September 2003 - January 2005
Skills
Oracle, Web Development, EJB, Web Services, Java, Information Technology, IT Research, Tomcat, Hibernate, SDLC, Spring, UML, Unix, Spring Framework, JSP, Eclipse, WebLogic, Integration, Design Patterns, HP NonStop
Education
George Brown College 2006 — 2006
Post Graduation, Business Management
St Francis Institute of Technology, Mumbai University 1999 — 2003
Bachelor's degree, Computers
Jodi Mahr Jodi Mahr's ClientLogic Experience March 1996 - April 2002
Job Account Manager at Tribune Direct
Industry Newspapers
Experience
Tribune Direct March 2014 - Present
South Florida Sun Sentinel January 2012 - March 2014
Direct Media March 2002 - May 2007
ClientLogic March 1996 - April 2002
Skills
Highly detail oriented, Organization, Time Management, Sales, Customer Service, Management, Negotiation, Teamwork, Sales Management, Marketing, Advertising, Email Marketing, Online Advertising, Account Management, Marketing Communications, Direct Mail, Online Marketing, Direct Marketing, Microsoft Office, Newspapers, Digital Marketing, Social Media Marketing
Education
Horry-Georgetown Technical College
Westchester Business Institute
Tribune Direct March 2014 - Present
South Florida Sun Sentinel January 2012 - March 2014
Direct Media March 2002 - May 2007
ClientLogic March 1996 - April 2002
Skills
Highly detail oriented, Organization, Time Management, Sales, Customer Service, Management, Negotiation, Teamwork, Sales Management, Marketing, Advertising, Email Marketing, Online Advertising, Account Management, Marketing Communications, Direct Mail, Online Marketing, Direct Marketing, Microsoft Office, Newspapers, Digital Marketing, Social Media Marketing
Education
Horry-Georgetown Technical College
Westchester Business Institute
Kia Herron Kia Herron's ClientLogic Experience April 2006 - August 2006
Job HMO Billing Specialist at Skilled Healthcare
Industry Retail
Experience
Skilled Healthcare May 2013 - January 2015
RIO WSOP May 2012 - July 2012
U.S. Census Bureau -- Census Coverage Management April 2010 - August 2010
Crocs, Inc March 2007 - June 2007
ClientLogic April 2006 - August 2006
U.S. Rent-A-Car June 2005 - September 2005
Victoria's Secret June 2004 - June 2005
Education
Kaplan College-Las Vegas 2010 — 2011
Associate's degree, Medical Insurance Specialist/Medical Biller, 4.0
Skilled Healthcare May 2013 - January 2015
RIO WSOP May 2012 - July 2012
U.S. Census Bureau -- Census Coverage Management April 2010 - August 2010
Crocs, Inc March 2007 - June 2007
ClientLogic April 2006 - August 2006
U.S. Rent-A-Car June 2005 - September 2005
Victoria's Secret June 2004 - June 2005
Education
Kaplan College-Las Vegas 2010 — 2011
Associate's degree, Medical Insurance Specialist/Medical Biller, 4.0
Mike Lorenzen, SPHR, MCP, VCP Mike Lorenzen, SPHR, MCP, VCP's ClientLogic Experience October 2003 - May 2005
Job Owner at Spectrum IT Solutions
Industry Information Technology and Services
Experience
Spectrum IT Solutions, LLC October 2014 - Present
Gulf Coast Health Center, Inc January 2010 - April 2015
Southeast Texas HR January 2008 - January 2010
M&D Supply, Inc. June 2005 - January 2008
ClientLogic October 2003 - May 2005
Skills
EMR, Microsoft SQL Server, Microsoft Office..., Software Project..., IT Strategy, IT Management, EHR, HRIS, VMware Infrastructure, Data Analysis, VMware View, Active Directory, Microsoft Exchange, Network Administration, Server Administration, Lync Server 2010, Human Resources, Compensation Structures, Payroll, EMR Training, Windows Server, Mac OS, Medical Devices, Avaya IP Telephony, Cisco IOS, Cisco Routers, EMC SAN Administration, Microsoft Technologies, Virtualization, Information Technology, VMware, SharePoint, System Administration, Software Documentation, Integration, SharePoint Server, Management, Team Building, Strategic Planning, Leadership, Customer Service, Training
Education
Lamar University 2006 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General, 3.6
Spectrum IT Solutions, LLC October 2014 - Present
Gulf Coast Health Center, Inc January 2010 - April 2015
Southeast Texas HR January 2008 - January 2010
M&D Supply, Inc. June 2005 - January 2008
ClientLogic October 2003 - May 2005
Skills
EMR, Microsoft SQL Server, Microsoft Office..., Software Project..., IT Strategy, IT Management, EHR, HRIS, VMware Infrastructure, Data Analysis, VMware View, Active Directory, Microsoft Exchange, Network Administration, Server Administration, Lync Server 2010, Human Resources, Compensation Structures, Payroll, EMR Training, Windows Server, Mac OS, Medical Devices, Avaya IP Telephony, Cisco IOS, Cisco Routers, EMC SAN Administration, Microsoft Technologies, Virtualization, Information Technology, VMware, SharePoint, System Administration, Software Documentation, Integration, SharePoint Server, Management, Team Building, Strategic Planning, Leadership, Customer Service, Training
Education
Lamar University 2006 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General, 3.6
Charlie Cline Charlie Cline's ClientLogic Experience January 2005 - July 2005
Job Programmer at Army Game Studio
Industry Computer Games
Experience
Army Game Studio February 2009 - Present
Nova Gaming LLC July 2005 - February 2009
ClientLogic January 2005 - July 2005
Sykes 2001 - 2003
Skills
Unreal Engine 3, UnrealScript, Unreal Editor, C++, C++/CLI, C#, WPF Development, Game Development, Perforce, Game Developers, Gameplay, Game Programming, Gameplay Programming, Game Mechanics, HLSL, Scripting, DirectX, OpenGL, XNA, Visual Studio, Unreal 3, JIRA, Object Oriented Design, Multiplayer, Microsoft Excel
Education
Full Sail University 2011 — 2011
Bachelor's degree, Game Design and Development
University of Alabama in Huntsville 2010 — 2011
Computer Science
Full Sail University 2003 — 2004
Associate's degree, Game Design and Development
Morehead State University 2001 — 2003
Army Game Studio February 2009 - Present
Nova Gaming LLC July 2005 - February 2009
ClientLogic January 2005 - July 2005
Sykes 2001 - 2003
Skills
Unreal Engine 3, UnrealScript, Unreal Editor, C++, C++/CLI, C#, WPF Development, Game Development, Perforce, Game Developers, Gameplay, Game Programming, Gameplay Programming, Game Mechanics, HLSL, Scripting, DirectX, OpenGL, XNA, Visual Studio, Unreal 3, JIRA, Object Oriented Design, Multiplayer, Microsoft Excel
Education
Full Sail University 2011 — 2011
Bachelor's degree, Game Design and Development
University of Alabama in Huntsville 2010 — 2011
Computer Science
Full Sail University 2003 — 2004
Associate's degree, Game Design and Development
Morehead State University 2001 — 2003
Pete Deacon Pete Deacon's ClientLogic Experience 2000 - 2001
Job Personal Wealth Manager at Forrest Financial Services
Industry Investment Management
Experience
Forrest Financial Services 2001 - Present
ClientLogic 2000 - 2001
Wells Fargo Home Mortgage 1999 - 2000
Skills
Wealth Management, High Net Worth..., Investment Management, Investments, Portfolio Management, Retirement Planning, Estate Planning, Investment Advisory, Asset Managment, Asset Allocation, Alternative Investments, Mutual Funds, Financial Analysis, Strategic Financial..., Accounting
Education
Drake University 1995 — 1997
MBA
University of Iowa 1986 — 1990
BBA, Accounting
Forrest Financial Services 2001 - Present
ClientLogic 2000 - 2001
Wells Fargo Home Mortgage 1999 - 2000
Skills
Wealth Management, High Net Worth..., Investment Management, Investments, Portfolio Management, Retirement Planning, Estate Planning, Investment Advisory, Asset Managment, Asset Allocation, Alternative Investments, Mutual Funds, Financial Analysis, Strategic Financial..., Accounting
Education
Drake University 1995 — 1997
MBA
University of Iowa 1986 — 1990
BBA, Accounting
Susanne Pampalona Susanne Pampalona's ClientLogic Experience November 2001 - December 2003
Job Independent Retail Boutique Owner and Artisan
Industry Retail
Experience
The Paisley Peacock Boutique & Studio November 2013 - Present
Belmont Housing Resources for WNY February 2009 - March 2010
Sodexo 2010 - 2010
Studio Arena Theatre April 2005 - January 2007
ClientLogic November 2001 - December 2003
Windsong Place Apartments 1995 - 1997
Skills
Call Center Management, Process Improvement, Cost Management, Sales Operations, Superior Client Service, Development Of Employees, CRM, Client Rapport, Strategic Planning, Creative Solutions, Critical Thinking, Personal Development, Contact Center..., Marketing Strategy, Promotions, Team Leadership, Team Building, Advertising, Call Centers, Customer Satisfaction, Training, Leadership, Account Management, Sales, Marketing, Client Services, Budgets, Lead Generation, Customer Retention, Coaching, Program Management, Event Planning, Recruiting
Education
SUNY Empire State College 2011 — 2013
Bachlor of Science, Business Administration and Management, General
Erie Community College 1991 — 1994
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
School 56 and Lafayette HS
School 56 and Lafayette HS
School 56 and Lafayette HS
The Paisley Peacock Boutique & Studio November 2013 - Present
Belmont Housing Resources for WNY February 2009 - March 2010
Sodexo 2010 - 2010
Studio Arena Theatre April 2005 - January 2007
ClientLogic November 2001 - December 2003
Windsong Place Apartments 1995 - 1997
Skills
Call Center Management, Process Improvement, Cost Management, Sales Operations, Superior Client Service, Development Of Employees, CRM, Client Rapport, Strategic Planning, Creative Solutions, Critical Thinking, Personal Development, Contact Center..., Marketing Strategy, Promotions, Team Leadership, Team Building, Advertising, Call Centers, Customer Satisfaction, Training, Leadership, Account Management, Sales, Marketing, Client Services, Budgets, Lead Generation, Customer Retention, Coaching, Program Management, Event Planning, Recruiting
Education
SUNY Empire State College 2011 — 2013
Bachlor of Science, Business Administration and Management, General
Erie Community College 1991 — 1994
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
School 56 and Lafayette HS
School 56 and Lafayette HS
School 56 and Lafayette HS
Tonie Hernandez Tonie Hernandez's ClientLogic Experience November 2005 - January 2007
Job Accounting/Payroll Specialist at The Hughen Center, Inc.
Industry Nonprofit Organization Management
Experience
The Hughen Center, Inc. April 2015 - Present
Hotard Coaches, Inc. September 2014 - March 2015
Evergreen Fabrication & Industrial Services, LLC June 2013 - February 2014
Conn's August 2012 - May 2013
Orange Family Clinic February 2012 - April 2012
U.S. Census Bureau April 2010 - August 2010
The STI Group January 2007 - June 2009
ClientLogic November 2005 - January 2007
TnT Drywall August 1999 - September 2005
Skills
Payroll, Human Resources, Accounts Payable, Accounts Receivable, Invoicing, Personnel Records, Employee Benefits, Health Insurance, Benefits Administration, HR Policies, Bank Reconciliation, Credit, Customer Service, Microsoft Office, QuickBooks, Inventory Management, Administrative..., Training, Team Building, Construction, Franklin Covey, Time Management, Troubleshooting, Technical Support, Timekeeping, Medical Records, Loans, Supervisory Skills
Education
Lamar State College-Orange 2010 — 2012
Associate of Arts and Sciences (AAS), Medical Office Management/Administration, 3.95
Lamar State College-Orange 2010 — 2012
Certificate, Medical Administrative/Executive Assistant and Medical Secretary, 3.95
Lamar State College-Orange 2010 — 2012
Certificate, Medical Office Assistant/Specialist, 3.95
Lamar State College-Orange 2010 — 2012
Institutional Award, Medical Office Receptionist, 4.0
St. Cloud Technical College 1997 — 1998
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services, 3.65
The Hughen Center, Inc. April 2015 - Present
Hotard Coaches, Inc. September 2014 - March 2015
Evergreen Fabrication & Industrial Services, LLC June 2013 - February 2014
Conn's August 2012 - May 2013
Orange Family Clinic February 2012 - April 2012
U.S. Census Bureau April 2010 - August 2010
The STI Group January 2007 - June 2009
ClientLogic November 2005 - January 2007
TnT Drywall August 1999 - September 2005
Skills
Payroll, Human Resources, Accounts Payable, Accounts Receivable, Invoicing, Personnel Records, Employee Benefits, Health Insurance, Benefits Administration, HR Policies, Bank Reconciliation, Credit, Customer Service, Microsoft Office, QuickBooks, Inventory Management, Administrative..., Training, Team Building, Construction, Franklin Covey, Time Management, Troubleshooting, Technical Support, Timekeeping, Medical Records, Loans, Supervisory Skills
Education
Lamar State College-Orange 2010 — 2012
Associate of Arts and Sciences (AAS), Medical Office Management/Administration, 3.95
Lamar State College-Orange 2010 — 2012
Certificate, Medical Administrative/Executive Assistant and Medical Secretary, 3.95
Lamar State College-Orange 2010 — 2012
Certificate, Medical Office Assistant/Specialist, 3.95
Lamar State College-Orange 2010 — 2012
Institutional Award, Medical Office Receptionist, 4.0
St. Cloud Technical College 1997 — 1998
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services, 3.65
Renee Morrissette Renee Morrissette's ClientLogic Experience August 2007 - April 2009
Job V.A.S. Processor at Nordstrom
Industry Hospitality
Experience
Nordstrom April 2014 - Present
New Horizons Computer Learning Center of North Florida September 2013 - March 2014
Reserveage Organics November 2012 - November 2013
TJ Maxx July 2010 - April 2012
ClientLogic August 2007 - April 2009
Skills
Front Office, Hospitality, Customer Satisfaction, Hotels, Hospitality Industry, Customer Service, Hospitality Management, Call Centers, Micros, Office 2010, Microsoft Excel, PowerPoint, Outlook Express, Microsoft CRM, Computer Repair, Multi-line Phone, Organized Multi-tasker, Self-starter, QuickBooks, Sales, Professional Phone..., Energetic Self-Starter, Dependable Team Player, Enthusiasm to learn, Customer Retention, Leadership, Cold Calling, Call Logging, Computer/Technical..., Value Based Selling, Script-writing, Computer Hardware...
Education
University of North Florida 2003 — 2004
Psychology, 3.4
Florida Gateway College 1999 — 2003
Associate's degree, Psychology, 3.4
Nordstrom April 2014 - Present
New Horizons Computer Learning Center of North Florida September 2013 - March 2014
Reserveage Organics November 2012 - November 2013
TJ Maxx July 2010 - April 2012
ClientLogic August 2007 - April 2009
Skills
Front Office, Hospitality, Customer Satisfaction, Hotels, Hospitality Industry, Customer Service, Hospitality Management, Call Centers, Micros, Office 2010, Microsoft Excel, PowerPoint, Outlook Express, Microsoft CRM, Computer Repair, Multi-line Phone, Organized Multi-tasker, Self-starter, QuickBooks, Sales, Professional Phone..., Energetic Self-Starter, Dependable Team Player, Enthusiasm to learn, Customer Retention, Leadership, Cold Calling, Call Logging, Computer/Technical..., Value Based Selling, Script-writing, Computer Hardware...
Education
University of North Florida 2003 — 2004
Psychology, 3.4
Florida Gateway College 1999 — 2003
Associate's degree, Psychology, 3.4
Paul Shannon Paul Shannon's ClientLogic Experience January 2001 - June 2002
Job Journalist at Americas Freedome Fighters
Industry Information Technology and Services
Experience
Americas Freedome Fighters August 2014 - Present
Advantage Technical Resourcing March 2012 - Present
Uncle Sam's Misguided Children September 2013 - September 2014
Advantage StaffingAugust August 2011 - March 2012
Kentucky Fried ChickenApril January 2009 - April 2011
BTU ConstructionAugust January 2004 - May 2005
Arch Temps May 2003 - September 2004
ClientLogic January 2001 - June 2002
Skills
CompTIA A+ Certification, Troubleshooting, Software Installation, Networking, Operating Systems, Wireless Networking, Printers, Databases, Laptops, Windows XP, Windows 7, A+ Certified, Technical Support, Help Desk Support, Computer Hardware, Customer Service, Active Directory, Computer Repair, Hardware, Windows Vista, Windows Server, Servers, Team Management, CompTIA A+, CompTIA
Education
University of Phoenix 2014 — 2017
Bachelor's Degree, Communication, Journalism, and Related Programs
Hiwassee College 1997 — 1998
History
Americas Freedome Fighters August 2014 - Present
Advantage Technical Resourcing March 2012 - Present
Uncle Sam's Misguided Children September 2013 - September 2014
Advantage StaffingAugust August 2011 - March 2012
Kentucky Fried ChickenApril January 2009 - April 2011
BTU ConstructionAugust January 2004 - May 2005
Arch Temps May 2003 - September 2004
ClientLogic January 2001 - June 2002
Skills
CompTIA A+ Certification, Troubleshooting, Software Installation, Networking, Operating Systems, Wireless Networking, Printers, Databases, Laptops, Windows XP, Windows 7, A+ Certified, Technical Support, Help Desk Support, Computer Hardware, Customer Service, Active Directory, Computer Repair, Hardware, Windows Vista, Windows Server, Servers, Team Management, CompTIA A+, CompTIA
Education
University of Phoenix 2014 — 2017
Bachelor's Degree, Communication, Journalism, and Related Programs
Hiwassee College 1997 — 1998
History
Aundria Layne's ClientLogic Experience December 2003 - March 2005
Job Assistant Manager at Paria LLC
Industry Health, Wellness and Fitness
Experience
Southwest Courier June 2015 - Present
Paria LLC September 2014 - Present
Transformation Ln. February 2013 - Present
AllTrade LLC May 2014 - May 2014
The Training Consortium January 2011 - September 2011
Just Like Mama March 2010 - January 2011
Verizon Wireless June 2006 - March 2010
ACS, a Xerox Company May 2005 - June 2006
ClientLogic December 2003 - March 2005
Jiffy Lube March 2002 - December 2003
Education
Southwest Institute of Healing Arts 2013 — 2014
Yoga instructor, 4.0
Southwest Institute of Healing Arts 2012 — 2013
Mind body wellness practitioner, Hypnotherapy/Hypnotherapist, Master Life Coach, Nutrition Consultant, 4.0
South Mountain Community College 2011 — 2012
General Studies, 4.0
100 Management Training
Madison Area Technical College
Madison West High School
Southwest Courier June 2015 - Present
Paria LLC September 2014 - Present
Transformation Ln. February 2013 - Present
AllTrade LLC May 2014 - May 2014
The Training Consortium January 2011 - September 2011
Just Like Mama March 2010 - January 2011
Verizon Wireless June 2006 - March 2010
ACS, a Xerox Company May 2005 - June 2006
ClientLogic December 2003 - March 2005
Jiffy Lube March 2002 - December 2003
Education
Southwest Institute of Healing Arts 2013 — 2014
Yoga instructor, 4.0
Southwest Institute of Healing Arts 2012 — 2013
Mind body wellness practitioner, Hypnotherapy/Hypnotherapist, Master Life Coach, Nutrition Consultant, 4.0
South Mountain Community College 2011 — 2012
General Studies, 4.0
100 Management Training
Madison Area Technical College
Madison West High School
Michelle Bourgeois's ClientLogic Experience October 2001 - June 2005
Job Systems Analyst
Industry Information Technology and Services
Experience
ENGlobal February 2012 - Present
Southeast Texas Medical Associates September 2011 - January 2012
EMCO Technologies (ExxonMobil) December 2006 - August 2011
ClientLogic October 2001 - June 2005
Skills
Troubleshooting, Active Directory, Windows Server, Microsoft Office, Windows, Project Management, Microsoft SQL Server, System Administration, Servers, Computer Hardware, VMware, Change Management, Project Planning, Operating Systems, Hardware, Technical Support, Databases, Citrix, XP, SharePoint
Education
McNeese State University
Undergraduate, Chemical Engineering
ENGlobal February 2012 - Present
Southeast Texas Medical Associates September 2011 - January 2012
EMCO Technologies (ExxonMobil) December 2006 - August 2011
ClientLogic October 2001 - June 2005
Skills
Troubleshooting, Active Directory, Windows Server, Microsoft Office, Windows, Project Management, Microsoft SQL Server, System Administration, Servers, Computer Hardware, VMware, Change Management, Project Planning, Operating Systems, Hardware, Technical Support, Databases, Citrix, XP, SharePoint
Education
McNeese State University
Undergraduate, Chemical Engineering
David Tull David Tull's ClientLogic Experience July 2005 - October 2005
Job Desktop Support for UCOR at the East Tennessee Technology Park in Oak Ridge, TN
Industry Information Technology and Services
Experience
UCOR January 2013 - Present
SAIC March 2012 - January 2013
Roane County Schools January 2005 - May 2012
ClientLogic July 2005 - October 2005
Manatee County Schools July 2004 - May 2005
US Cellular January 2001 - January 2003
U.S. Cellular 2000 - 2003
Skills
Editing, Windows Server, Troubleshooting, Network Administration, Computer Hardware, Information Technology, Technical Support, Software Installation, Customer Service
Education
New Horizons Computer Learning Center 2010 — 2012
Information Technology
Middle Tennessee State University 1994 — 1998
Bachelors, English
Middle Tennessee State University
BA, English
New Horizons Computer Learning
University of Tennessee
MS, Education
University of Tennessee-Knoxville
Masters, Education
UCOR January 2013 - Present
SAIC March 2012 - January 2013
Roane County Schools January 2005 - May 2012
ClientLogic July 2005 - October 2005
Manatee County Schools July 2004 - May 2005
US Cellular January 2001 - January 2003
U.S. Cellular 2000 - 2003
Skills
Editing, Windows Server, Troubleshooting, Network Administration, Computer Hardware, Information Technology, Technical Support, Software Installation, Customer Service
Education
New Horizons Computer Learning Center 2010 — 2012
Information Technology
Middle Tennessee State University 1994 — 1998
Bachelors, English
Middle Tennessee State University
BA, English
New Horizons Computer Learning
University of Tennessee
MS, Education
University of Tennessee-Knoxville
Masters, Education
Jwan Nash's ClientLogic Experience November 1999 - January 2007
Job Customer Care Supervisor/Team Leader at DIRECTV
Industry Telecommunications
Experience
DIRECTV June 2008 - Present
PRC, LLC January 2007 - June 2008
ClientLogic November 1999 - January 2007
Skills
Customer Experience, Team Leadership, Customer Satisfaction, Call Centers, Telecommunications, Contact Centers, Team Management, Customer Retention, Management, Process Improvement, Performance Management, Coaching, Leadership, Customer Service, Team Building
Education
Marshall University
Bachelor of Arts (B.A.), Regents
Marshall Community and Technical College
Associate of Arts and Sciences (AAS), Management Technology-Call Center Supervision
DIRECTV June 2008 - Present
PRC, LLC January 2007 - June 2008
ClientLogic November 1999 - January 2007
Skills
Customer Experience, Team Leadership, Customer Satisfaction, Call Centers, Telecommunications, Contact Centers, Team Management, Customer Retention, Management, Process Improvement, Performance Management, Coaching, Leadership, Customer Service, Team Building
Education
Marshall University
Bachelor of Arts (B.A.), Regents
Marshall Community and Technical College
Associate of Arts and Sciences (AAS), Management Technology-Call Center Supervision
Jared Eastman Jared Eastman's ClientLogic Experience February 2004 - October 2005
Job Senior Advisor AppleCare
Industry Information Technology and Services
Experience
Apple September 2012 - Present
Self Employed August 2011 - September 2012
Breedlove Building Supply May 2012 - July 2012
Best Buy March 2008 - August 2011
Cummings Signs October 2006 - October 2009
Hyundai Motor Manufacturing Alabama October 2005 - October 2006
ClientLogic February 2004 - October 2005
Skills
Windows 7, Help Desk Support, OS X, iOS, Software Quality..., System Administration, Remote Troubleshooting, Servers, Windows Server, Windows 8, Virtualization, Network Administration, Home Theater, SAN, Database Admin, Windows XP Pro, Windows 2000, Network Design, Active Directory, PBX, Big Box, Merchandising, Store Management, Planograms, Visual Merchandising, Loss Prevention, Assortment, Multi-Unit Management, Retail, Store Operations, Inventory Management, New Store Openings, Shrinkage, Windows XP, Microsoft Exchange
Education
New Horizons Computer Learning Center 2001 — 2001
MCSE
Lurleen B Wallace Community College 2000 — 2000
Computer Science
Straughn High School 1991 — 2000
Apple September 2012 - Present
Self Employed August 2011 - September 2012
Breedlove Building Supply May 2012 - July 2012
Best Buy March 2008 - August 2011
Cummings Signs October 2006 - October 2009
Hyundai Motor Manufacturing Alabama October 2005 - October 2006
ClientLogic February 2004 - October 2005
Skills
Windows 7, Help Desk Support, OS X, iOS, Software Quality..., System Administration, Remote Troubleshooting, Servers, Windows Server, Windows 8, Virtualization, Network Administration, Home Theater, SAN, Database Admin, Windows XP Pro, Windows 2000, Network Design, Active Directory, PBX, Big Box, Merchandising, Store Management, Planograms, Visual Merchandising, Loss Prevention, Assortment, Multi-Unit Management, Retail, Store Operations, Inventory Management, New Store Openings, Shrinkage, Windows XP, Microsoft Exchange
Education
New Horizons Computer Learning Center 2001 — 2001
MCSE
Lurleen B Wallace Community College 2000 — 2000
Computer Science
Straughn High School 1991 — 2000
Jeremiah Lulling Jeremiah Lulling's ClientLogic Experience November 2000 - April 2002
Job IT Configuration Analyst at CoreLogic
Industry Information Technology and Services
Experience
CoreLogic October 2014 - Present
Ruby Tuesday June 2012 - December 2013
Postec, Inc August 2007 - April 2012
Ruby Tuesday Support Center August 2002 - July 2008
Daikin Drivetrain Components Corporation July 2002 - August 2002
Tri-Angle School Supply Inc November 2001 - June 2002
ClientLogic November 2000 - April 2002
Skills
Windows Server, Troubleshooting, Technical Support, Micros, Network Administration, Microsoft Exchange, Network Security, PCI Standards, Retail, Hardware, Software Installation, SQL, VPN, Servers, PCI DSS, Wireless Security, Wireless Networking, Network Design, Ubuntu, Suse, Windows CE, Point of Purchase, Hospitality, Networking, Security, Routers, Switches, Databases, Printers, POS, Computer Hardware, Active Directory, VMware, Computer Repair, DNS, System Administration, Cabling, Firewalls, Microsoft Servers, Operating Systems, Remote Desktop, TCP/IP, Disaster Recovery, Sonicwall, Antivirus, Database Administration, Support Analysts, Data Recovery, Software Documentation, Microsoft Office
Education
ITT Technical Institute-Knoxville 2000 — 2002
Associate of Science (A.S.), Computer Technology/Computer Systems Technology, 3.92
CoreLogic October 2014 - Present
Ruby Tuesday June 2012 - December 2013
Postec, Inc August 2007 - April 2012
Ruby Tuesday Support Center August 2002 - July 2008
Daikin Drivetrain Components Corporation July 2002 - August 2002
Tri-Angle School Supply Inc November 2001 - June 2002
ClientLogic November 2000 - April 2002
Skills
Windows Server, Troubleshooting, Technical Support, Micros, Network Administration, Microsoft Exchange, Network Security, PCI Standards, Retail, Hardware, Software Installation, SQL, VPN, Servers, PCI DSS, Wireless Security, Wireless Networking, Network Design, Ubuntu, Suse, Windows CE, Point of Purchase, Hospitality, Networking, Security, Routers, Switches, Databases, Printers, POS, Computer Hardware, Active Directory, VMware, Computer Repair, DNS, System Administration, Cabling, Firewalls, Microsoft Servers, Operating Systems, Remote Desktop, TCP/IP, Disaster Recovery, Sonicwall, Antivirus, Database Administration, Support Analysts, Data Recovery, Software Documentation, Microsoft Office
Education
ITT Technical Institute-Knoxville 2000 — 2002
Associate of Science (A.S.), Computer Technology/Computer Systems Technology, 3.92
Shirley Villacis Shirley Villacis's ClientLogic Experience 2000 - 2001
Job Personal Lines Account Manager at isure.ca
Industry Insurance
Experience
isure.ca September 2015 - Present
KANETIX October 2014 - August 2015
KTX Insurance Brokers March 2010 - October 2014
NetQuote 2006 - 2009
Capital One 2003 - 2005
InsLogic 2001 - 2003
ClientLogic 2000 - 2001
Canadian Access 1997 - 2000
Skills
Operations Management, Management, Workflow Optimization, Customer Service, Process Improvement, Leadership, Vendor Management, Call Centers, Change Management, Project Management, Risk Management, Planning Budgeting &..., P&L Management, Planning and Development, Competitive Analysis, Territory Growth and..., Customer Retention, Staff Retention, Sales Management, Sales, Customer Relations, Customer Satisfaction, Customer-focused Service, Lead Generation, Online Lead Generation, Property & Casualty..., Life Insurance, Health Insurance, Commercial Insurance, Team Leadership, Leadership Development, Business Analysis, Strategic Planning, Insurance, Account Management, Organizational...
Education
Humber College 1993 — 1996
Accounting Diploma, Accounting
University of Phoenix
Business Administration and Management, General
isure.ca September 2015 - Present
KANETIX October 2014 - August 2015
KTX Insurance Brokers March 2010 - October 2014
NetQuote 2006 - 2009
Capital One 2003 - 2005
InsLogic 2001 - 2003
ClientLogic 2000 - 2001
Canadian Access 1997 - 2000
Skills
Operations Management, Management, Workflow Optimization, Customer Service, Process Improvement, Leadership, Vendor Management, Call Centers, Change Management, Project Management, Risk Management, Planning Budgeting &..., P&L Management, Planning and Development, Competitive Analysis, Territory Growth and..., Customer Retention, Staff Retention, Sales Management, Sales, Customer Relations, Customer Satisfaction, Customer-focused Service, Lead Generation, Online Lead Generation, Property & Casualty..., Life Insurance, Health Insurance, Commercial Insurance, Team Leadership, Leadership Development, Business Analysis, Strategic Planning, Insurance, Account Management, Organizational...
Education
Humber College 1993 — 1996
Accounting Diploma, Accounting
University of Phoenix
Business Administration and Management, General
Jeremy Mayo Jeremy Mayo's ClientLogic Experience May 2000 - April 2001
Job Infrastructure Specialist 4 at Ohio Department of Administrative Services
Industry Information Technology and Services
Experience
Ohio Department of Administrative Services September 2014 - Present
Ohio Department of Job and Family Services April 2006 - September 2014
Ohio Department of Job and Family Services January 2003 - April 2006
Applied Card Systems September 2001 - January 2003
Applied Card Systems September 2001 - September 2002
Applied Card Systems April 2001 - September 2001
ClientLogic May 2000 - April 2001
Skills
VMware ESX, Windows Server 2008, Windows Server 2003, vSphere, Active Directory, Storage Area Networks, Clustering, VMware, Storage, Windows Server, SAN, VMware Infrastructure, Virtualization, Group Policy, NetApp, vCenter, HP Proliant, iSCSI, VCP, P2V, NAS, VDI, HP EVA, Powershell, Disaster Recovery, Servers, Cisco, Troubleshooting, High Availability, Patch Management, Fibre Channel, Software Installation, HP, DNS, IIS, Data Center, DHCP, Windows 7, SCCM, System Administration, Blackberry Enterprise..., XP, TCP/IP, Switches, Security, Cloud Computing, Windows, WSUS, Hardware, Network Administration
Education
Marshall University 1997 — 2002
Associate of Applied Science, Information Technology
Ohio Department of Administrative Services September 2014 - Present
Ohio Department of Job and Family Services April 2006 - September 2014
Ohio Department of Job and Family Services January 2003 - April 2006
Applied Card Systems September 2001 - January 2003
Applied Card Systems September 2001 - September 2002
Applied Card Systems April 2001 - September 2001
ClientLogic May 2000 - April 2001
Skills
VMware ESX, Windows Server 2008, Windows Server 2003, vSphere, Active Directory, Storage Area Networks, Clustering, VMware, Storage, Windows Server, SAN, VMware Infrastructure, Virtualization, Group Policy, NetApp, vCenter, HP Proliant, iSCSI, VCP, P2V, NAS, VDI, HP EVA, Powershell, Disaster Recovery, Servers, Cisco, Troubleshooting, High Availability, Patch Management, Fibre Channel, Software Installation, HP, DNS, IIS, Data Center, DHCP, Windows 7, SCCM, System Administration, Blackberry Enterprise..., XP, TCP/IP, Switches, Security, Cloud Computing, Windows, WSUS, Hardware, Network Administration
Education
Marshall University 1997 — 2002
Associate of Applied Science, Information Technology
Francois Saint-Pierre Francois Saint-Pierre's ClientLogic Experience January 2005 - August 2005
Job Associate at Keystone Automotive Operations
Industry Automotive
Experience
Keystone Automotive Operations June 2015 - Present
Adventure Sports Newmarket September 2014 - Present
Audi Canada April 2010 - April 2015
Aquaquest Diving August 2009 - August 2014
Volkswagen Canada inc. April 2008 - April 2010
Toyota Canada Inc August 2007 - January 2008
Kia Canada Inc January 2007 - March 2007
Volkswagen Group Canada Inc April 2006 - September 2006
ClientLogic January 2005 - August 2005
ClientLogic September 2004 - January 2005
Skills
Automotive, Vehicles, Customer Satisfaction, Forecasting, Customer Service, Analysis, Marketing, Automobile, Pricing, Inventory Management, Logistics, Microsoft Excel, Process Improvement, Sales, Marketing Strategy, Negotiation, Teamwork, Parts, Sales Process, Dealers, Sales Operations, Microsoft Office, Retail, Sales Management, Team Building, Account Management, Reporting, Wholesale Operations, SAP, Business Objects
Education
Georgian College 2005 — 2008
CAI, Automotive Business Admin
University of New Brunswick 1999 — 2002
Completed, Psychology, Politics, Computer Science and Sociology courses
Keystone Automotive Operations June 2015 - Present
Adventure Sports Newmarket September 2014 - Present
Audi Canada April 2010 - April 2015
Aquaquest Diving August 2009 - August 2014
Volkswagen Canada inc. April 2008 - April 2010
Toyota Canada Inc August 2007 - January 2008
Kia Canada Inc January 2007 - March 2007
Volkswagen Group Canada Inc April 2006 - September 2006
ClientLogic January 2005 - August 2005
ClientLogic September 2004 - January 2005
Skills
Automotive, Vehicles, Customer Satisfaction, Forecasting, Customer Service, Analysis, Marketing, Automobile, Pricing, Inventory Management, Logistics, Microsoft Excel, Process Improvement, Sales, Marketing Strategy, Negotiation, Teamwork, Parts, Sales Process, Dealers, Sales Operations, Microsoft Office, Retail, Sales Management, Team Building, Account Management, Reporting, Wholesale Operations, SAP, Business Objects
Education
Georgian College 2005 — 2008
CAI, Automotive Business Admin
University of New Brunswick 1999 — 2002
Completed, Psychology, Politics, Computer Science and Sociology courses
Sadik Mohamed Sadik Mohamed's ClientLogic Experience September 1999 - September 2000
Job Cloud Support Specialist
Industry Consumer Services
Experience
Softcom Inc. August 2014 - Present
Career Break January 2013 - January 2014
Eastman Kodak May 2007 - December 2012
Eastman Kodak March 2001 - September 2007
ClientLogic (HP Canada Support) January 2000 - February 2001
ClientLogic September 1999 - September 2000
Skills
Technical Training, Training Delivery, Instructional Design, Software Training, Captivate, Coaching, E-learning, Team Building, Customer Service, Online Training, Problem Solving, Customer Satisfaction, Call Center, Adobe Acrobat, Microsoft Office, Learning Management, Customer Focus, Hands-on Training, BPO, E-Learning, Technical Support, Training, Process Improvement, Troubleshooting, Vendor Management, Transition Management, CRM, WebEx, Employee Training, Analytical Skills, Software Documentation, Outsourcing, Digital Imaging, Printers, Teamwork, Call Centers, Team Leadership, Team Management, Computer Hardware, People Skills, Lotus Notes, Soft Skills, Customer Experience, Networking, Cross-functional Team..., Visio, Service Delivery, Performance Management
Education
Humber College 1995 — 1998
Computer and Information Systems
Softcom Inc. August 2014 - Present
Career Break January 2013 - January 2014
Eastman Kodak May 2007 - December 2012
Eastman Kodak March 2001 - September 2007
ClientLogic (HP Canada Support) January 2000 - February 2001
ClientLogic September 1999 - September 2000
Skills
Technical Training, Training Delivery, Instructional Design, Software Training, Captivate, Coaching, E-learning, Team Building, Customer Service, Online Training, Problem Solving, Customer Satisfaction, Call Center, Adobe Acrobat, Microsoft Office, Learning Management, Customer Focus, Hands-on Training, BPO, E-Learning, Technical Support, Training, Process Improvement, Troubleshooting, Vendor Management, Transition Management, CRM, WebEx, Employee Training, Analytical Skills, Software Documentation, Outsourcing, Digital Imaging, Printers, Teamwork, Call Centers, Team Leadership, Team Management, Computer Hardware, People Skills, Lotus Notes, Soft Skills, Customer Experience, Networking, Cross-functional Team..., Visio, Service Delivery, Performance Management
Education
Humber College 1995 — 1998
Computer and Information Systems
Carl Hirsch Carl Hirsch's ClientLogic Experience 1999 - 2000
Job Network Admin Clinical Specialties
Industry Hospital & Health Care
Experience
Clinical Specialties (CSI) May 2014 - Present
CPH Consulting 2009 - December 2013
Sargent & Lundy, LLC 2001 - 2009
Computershare US 2000 - 2001
ClientLogic 1999 - 2000
Skills
DNS, Power Generation, Firewalls, System Administration, Power Plants, Electric Power, VPN, WAN, Nuclear, Power Systems, Windows Server, Servers, Troubleshooting, Routing, Linux, Networking, Integration, VoIP
Education
DePaul University 2003 — 2005
Computer and Information Systems Security/Information Assurance
Ohio University 1992 — 1994
Computer Science
Clinical Specialties (CSI) May 2014 - Present
CPH Consulting 2009 - December 2013
Sargent & Lundy, LLC 2001 - 2009
Computershare US 2000 - 2001
ClientLogic 1999 - 2000
Skills
DNS, Power Generation, Firewalls, System Administration, Power Plants, Electric Power, VPN, WAN, Nuclear, Power Systems, Windows Server, Servers, Troubleshooting, Routing, Linux, Networking, Integration, VoIP
Education
DePaul University 2003 — 2005
Computer and Information Systems Security/Information Assurance
Ohio University 1992 — 1994
Computer Science
Diane Nocera Diane Nocera's ClientLogic Experience December 1994 - January 2001
Job
Industry Banking
Experience
M&T Bank July 2013 - Present
H&R Block January 2002 - December 2012
Bank of America January 2008 - May 2012
ClientLogic December 1994 - January 2001
Skills
Accounting, Outlook, Microsoft Excel, Accounts Payable, Accounts Receivable, Microsoft Word, QuickBooks, Customer Service, PowerPoint, Microsoft Office
Education
Erie Community College
Associate of Science (A.S.), Business Administration and Management, General
M&T Bank July 2013 - Present
H&R Block January 2002 - December 2012
Bank of America January 2008 - May 2012
ClientLogic December 1994 - January 2001
Skills
Accounting, Outlook, Microsoft Excel, Accounts Payable, Accounts Receivable, Microsoft Word, QuickBooks, Customer Service, PowerPoint, Microsoft Office
Education
Erie Community College
Associate of Science (A.S.), Business Administration and Management, General
Joshua Spiers Joshua Spiers's ClientLogic Experience December 1999 - June 2001
Job IT Service Engineer at Microsoft
Industry Computer Software
Experience
Microsoft June 2014 - Present
TekSystems July 2013 - June 2014
HCL America July 2011 - July 2013
Advance America March 2010 - June 2011
Advance America August 2005 - February 2010
Advance America February 2005 - July 2005
ClientLogic December 1999 - June 2001
Skills
Networking, Network Administration, Network Security, Network Design, Network Architecture, Network Engineering, Wireless Networking, Computer Network..., Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Nexus, Cisco Wireless, Cisco Security, Cisco VoIP, System Administration, Operating Systems, IT Operations, Systems Engineering, System Architecture, SQL, Microsoft SQL Server, SQL Server Management..., SAN, F5 BigIP, FWSM, PIX, ASA, Nexus 7k, EMC Storage, Brocade, Hitachi SAN, NetApp, Linux, Linux System..., Red Hat Linux, Linux Desktop, KVM, Windows Server, Windows 7, Windows Vista, Windows XP Pro, Android, Packet Capture, DHCP, Microsoft Exchange, Active Directory, LAN-WAN, Switches
Education
Liberty University 2006 — 2008
Religion, Religion, Psychology
Microsoft June 2014 - Present
TekSystems July 2013 - June 2014
HCL America July 2011 - July 2013
Advance America March 2010 - June 2011
Advance America August 2005 - February 2010
Advance America February 2005 - July 2005
ClientLogic December 1999 - June 2001
Skills
Networking, Network Administration, Network Security, Network Design, Network Architecture, Network Engineering, Wireless Networking, Computer Network..., Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Nexus, Cisco Wireless, Cisco Security, Cisco VoIP, System Administration, Operating Systems, IT Operations, Systems Engineering, System Architecture, SQL, Microsoft SQL Server, SQL Server Management..., SAN, F5 BigIP, FWSM, PIX, ASA, Nexus 7k, EMC Storage, Brocade, Hitachi SAN, NetApp, Linux, Linux System..., Red Hat Linux, Linux Desktop, KVM, Windows Server, Windows 7, Windows Vista, Windows XP Pro, Android, Packet Capture, DHCP, Microsoft Exchange, Active Directory, LAN-WAN, Switches
Education
Liberty University 2006 — 2008
Religion, Religion, Psychology
Trent Dawson's ClientLogic Experience 1999 - 2002
Job Sr. Project Manager at Asurion
Industry Management Consulting
Experience
Asurion June 2014 - Present
Nissan Motor Company April 2013 - June 2014
Sitel 2007 - 2010
ClientLogic 1999 - 2002
Skills
Project Management, Operations Management, Operational Planning, Contact Center..., Sustainability..., Sales Presentations, Process Improvement, Vendor Management, Program Management, Business Process..., CRM, Team Leadership, Outsourcing, Call Centers, Business Process, Customer Experience, Change Management, Management, Team Building, Leadership, Training
Education
Lipscomb University 2010 — 2012
BA, Corporate Administration
Asurion June 2014 - Present
Nissan Motor Company April 2013 - June 2014
Sitel 2007 - 2010
ClientLogic 1999 - 2002
Skills
Project Management, Operations Management, Operational Planning, Contact Center..., Sustainability..., Sales Presentations, Process Improvement, Vendor Management, Program Management, Business Process..., CRM, Team Leadership, Outsourcing, Call Centers, Business Process, Customer Experience, Change Management, Management, Team Building, Leadership, Training
Education
Lipscomb University 2010 — 2012
BA, Corporate Administration
Bryan Miles Bryan Miles's ClientLogic Experience August 2001 - February 2002
Job Systems Integration Analyst III at Santee Cooper
Industry Utilities
Experience
Santee Cooper August 2012 - Present
Santee Cooper August 2011 - August 2012
American LaFrance November 2010 - August 2011
Giant Cement Holding Inc. January 2008 - November 2010
Giant Cement Holding Inc. February 2006 - January 2008
Giant Cement Holding Inc. April 2004 - February 2006
Implementing Technologies February 2002 - April 2004
ClientLogic August 2001 - February 2002
Skills
Disaster Recovery, Security+, VMware, Troubleshooting, Security, Management, Cisco Technologies, ITIL, Microsoft Exchange, Citrix, Linux, Servers, Storage, Active Directory, Windows Server, Data Center, VMware ESX, Storage Area Networks, Leadership, CCNA, Integration, Microsoft Certified..., Telecommunications, System Deployment, Networking, Project Planning, VMware Infrastructure, Help Desk Support, EMC Storage, System Administration, Network Administration, Blackberry Enterprise..., Network Security, Windows 7, DNS, Technical Support
Education
Rutgers University – Camden 2010 — 2011
Certificate, Budget, Accounting & Financial Management
Rutgers University – Camden 2010 — 2010
Certificate, Information Technology Management
Francis Marion University 1996 — 2001
B.S., Computer Science
University of South Carolina - The Moore School of Business
Master of Business Administration (MBA)
Santee Cooper August 2012 - Present
Santee Cooper August 2011 - August 2012
American LaFrance November 2010 - August 2011
Giant Cement Holding Inc. January 2008 - November 2010
Giant Cement Holding Inc. February 2006 - January 2008
Giant Cement Holding Inc. April 2004 - February 2006
Implementing Technologies February 2002 - April 2004
ClientLogic August 2001 - February 2002
Skills
Disaster Recovery, Security+, VMware, Troubleshooting, Security, Management, Cisco Technologies, ITIL, Microsoft Exchange, Citrix, Linux, Servers, Storage, Active Directory, Windows Server, Data Center, VMware ESX, Storage Area Networks, Leadership, CCNA, Integration, Microsoft Certified..., Telecommunications, System Deployment, Networking, Project Planning, VMware Infrastructure, Help Desk Support, EMC Storage, System Administration, Network Administration, Blackberry Enterprise..., Network Security, Windows 7, DNS, Technical Support
Education
Rutgers University – Camden 2010 — 2011
Certificate, Budget, Accounting & Financial Management
Rutgers University – Camden 2010 — 2010
Certificate, Information Technology Management
Francis Marion University 1996 — 2001
B.S., Computer Science
University of South Carolina - The Moore School of Business
Master of Business Administration (MBA)
Nate Byrnes Nate Byrnes's ClientLogic Experience April 2005 - April 2006
Job
Industry Computer Software
Experience
Nervve Technologies January 2015 - Present
Rooftop Data February 2010 - Present
Elm DataCenter January 2010 - Present
Leveraging Technology Solutions LLC June 2013 - December 2014
Collective[i] December 2011 - June 2013
University at Buffalo March 2011 - May 2012
Netezza May 2006 - March 2011
Clientlogic April 2005 - April 2006
Shatter IT November 2004 - April 2005
United States Air Force May 1999 - May 2004
Skills
Open Source, Visio, Team Leadership, Data Warehousing, Linux, Analytics, Integration, Enterprise Architecture, Perl, System Administration, PostgreSQL, PHP, Apache, Networking, Data Center, Big Data, Unix, Databases, System Architecture, Software Development, C
Education
Illinois Institute of Technology 1995 — 1999
BS, Computer Science
Nervve Technologies January 2015 - Present
Rooftop Data February 2010 - Present
Elm DataCenter January 2010 - Present
Leveraging Technology Solutions LLC June 2013 - December 2014
Collective[i] December 2011 - June 2013
University at Buffalo March 2011 - May 2012
Netezza May 2006 - March 2011
Clientlogic April 2005 - April 2006
Shatter IT November 2004 - April 2005
United States Air Force May 1999 - May 2004
Skills
Open Source, Visio, Team Leadership, Data Warehousing, Linux, Analytics, Integration, Enterprise Architecture, Perl, System Administration, PostgreSQL, PHP, Apache, Networking, Data Center, Big Data, Unix, Databases, System Architecture, Software Development, C
Education
Illinois Institute of Technology 1995 — 1999
BS, Computer Science
Lori Savage, SPHR, SHRM-SCP Lori Savage, SPHR, SHRM-SCP's ClientLogic Experience August 2001 - November 2005
Job Manager, Training & Development and Admin Services at Seminole Electric Cooperative
Industry Program Development
Experience
Seminole Electric Cooperative April 2011 - Present
GBZ Consulting, Inc. January 2010 - Present
Cornerstone Property, Inc. November 2005 - December 2009
ClientLogic August 2001 - November 2005
Sykes July 1996 - August 2001
Skills
Needs Analysis, Training, Business Strategy, Project Management, Leadership Development, Strategic Planning, Microsoft Office, Organizational..., Performance Management, Coaching, Analysis, Leadership, Team Building, Customer Service, Team Leadership, Management, Process Improvement
Education
Kaplan University
MS, Management & Human Resources
St. Petersburg College
BAS, Management & Organizational Leadership
Florida Southern College 1983 — 1984
Seminole Electric Cooperative April 2011 - Present
GBZ Consulting, Inc. January 2010 - Present
Cornerstone Property, Inc. November 2005 - December 2009
ClientLogic August 2001 - November 2005
Sykes July 1996 - August 2001
Skills
Needs Analysis, Training, Business Strategy, Project Management, Leadership Development, Strategic Planning, Microsoft Office, Organizational..., Performance Management, Coaching, Analysis, Leadership, Team Building, Customer Service, Team Leadership, Management, Process Improvement
Education
Kaplan University
MS, Management & Human Resources
St. Petersburg College
BAS, Management & Organizational Leadership
Florida Southern College 1983 — 1984
Timothy Hannon Timothy Hannon's ClientLogic Experience 1999 - November 2001
Job QA Specialist at Campus Labs
Industry Computer Software
Experience
Campus Labs October 2010 - Present
SunLync January 2002 - September 2010
ClientLogic 1999 - November 2001
Alright Parking 1992 - 1999
Skills
Linux, Windows, MySQL, SQL, Documentation, Quality Assurance, Customer Service, Testing, Problem Solving, Software Installation, Microsoft Office, Computer Hardware, Troubleshooting, Operating Systems, Unix, Test Planning, User Acceptance Testing, Technical Writing, Agile, Excel, Word, Software Documentation, Management
Education
State University of New York College at Buffalo 1994 — 1997
Bachelor's, English
Erie Community College 1992 — 1994
Associate's, Liberal Arts
Campus Labs October 2010 - Present
SunLync January 2002 - September 2010
ClientLogic 1999 - November 2001
Alright Parking 1992 - 1999
Skills
Linux, Windows, MySQL, SQL, Documentation, Quality Assurance, Customer Service, Testing, Problem Solving, Software Installation, Microsoft Office, Computer Hardware, Troubleshooting, Operating Systems, Unix, Test Planning, User Acceptance Testing, Technical Writing, Agile, Excel, Word, Software Documentation, Management
Education
State University of New York College at Buffalo 1994 — 1997
Bachelor's, English
Erie Community College 1992 — 1994
Associate's, Liberal Arts
Eileen Beiter Eileen Beiter's ClientLogic Experience February 2000 - October 2004
Job Senior Clerk at Mattel
Industry Computer Software
Experience
Mattel July 2009 - September 2013
Personnel Resource May 2009 - July 2009
Open Mind March 2009 - May 2009
New Era Cap October 2005 - December 2008
Compu Temps January 2005 - October 2005
Osmose October 2004 - January 2005
ClientLogic February 2000 - October 2004
Computer Application Services September 1999 - November 1999
Gelia Wells & Mohr February 1999 - June 1999
Softbank Services August 1996 - February 1999
Skills
Access, Troubleshooting, Management, Customer Service, Outlook, Process Improvement, Databases, Analysis, Microsoft Office, Software Documentation, Budgets, System Administration, PowerPoint, Technical Support, Training, Microsoft Excel, Team Building, Call Centers, Project Management, Microsoft Word, Sales Operations, Visio, Logistics, Leadership, PeopleSoft, Public Speaking, Technical Writing, HTML, Time Management, Creative Problem Solving, Collaborative Problem..., Non-profit Volunteer, Team Leadership, Accounting, Administration, Data Analysis
Education
Erie Community College 1991 — 1993
Computer Repair
State University of New York College at Buffalo 1980 — 1982
BS, Information Systems Management
University at Buffalo 1979 — 1980
Computer Science
Erie Community College 1977 — 1979
A.A.S, Data Processing
Cleveland Hill High School 1973 — 1977
NYS Regents High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Mattel July 2009 - September 2013
Personnel Resource May 2009 - July 2009
Open Mind March 2009 - May 2009
New Era Cap October 2005 - December 2008
Compu Temps January 2005 - October 2005
Osmose October 2004 - January 2005
ClientLogic February 2000 - October 2004
Computer Application Services September 1999 - November 1999
Gelia Wells & Mohr February 1999 - June 1999
Softbank Services August 1996 - February 1999
Skills
Access, Troubleshooting, Management, Customer Service, Outlook, Process Improvement, Databases, Analysis, Microsoft Office, Software Documentation, Budgets, System Administration, PowerPoint, Technical Support, Training, Microsoft Excel, Team Building, Call Centers, Project Management, Microsoft Word, Sales Operations, Visio, Logistics, Leadership, PeopleSoft, Public Speaking, Technical Writing, HTML, Time Management, Creative Problem Solving, Collaborative Problem..., Non-profit Volunteer, Team Leadership, Accounting, Administration, Data Analysis
Education
Erie Community College 1991 — 1993
Computer Repair
State University of New York College at Buffalo 1980 — 1982
BS, Information Systems Management
University at Buffalo 1979 — 1980
Computer Science
Erie Community College 1977 — 1979
A.A.S, Data Processing
Cleveland Hill High School 1973 — 1977
NYS Regents High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Brian Gladfelter Brian Gladfelter's ClientLogic Experience August 2002 - September 2004
Job Support and Systems Administrator at Power Systems, Inc.
Industry Internet
Experience
Power Systems, Inc. August 2013 - Present
Di-Fi Solutions, LLC March 2011 - August 2013
Ober Gatlinburg - Smoky Mtn Snow Sports School November 2005 - March 2012
Cengage Learning November 2004 - February 2011
NetLearning November 2004 - February 2011
NetLearning 2004 - February 2011
Qualxserv August 2004 - November 2004
ClientLogic August 2002 - September 2004
Skills
SQL Server, Computer Hardware, Microsoft Office, Customer Service, Operating Systems, Windows, Database Administration, Management, Sales, Networking, Printers, Content Management, Dell Computers, Mac, Portals, Scanners, DSL, Active Directory, SharePoint, XP, CSS, SharePoint Server 2010, Dynamics GP, eOne SmartConnect, MCTS, Microsoft Certified..., Microsoft SQL Server, InfoPath Forms, SharePoint Designer, Project Management, HTML, C++, Troubleshooting, Integration, Learning Management..., SQL, Technical Support, Databases, Software Installation, Help Desk Support, Windows Server, Training, Software Documentation
Education
East Tennessee State University 2007 — 2010
Bachelors, Computer Science
Pellissippi State Technical Community College 2002 — 2004
Associates, Computer Science
Power Systems, Inc. August 2013 - Present
Di-Fi Solutions, LLC March 2011 - August 2013
Ober Gatlinburg - Smoky Mtn Snow Sports School November 2005 - March 2012
Cengage Learning November 2004 - February 2011
NetLearning November 2004 - February 2011
NetLearning 2004 - February 2011
Qualxserv August 2004 - November 2004
ClientLogic August 2002 - September 2004
Skills
SQL Server, Computer Hardware, Microsoft Office, Customer Service, Operating Systems, Windows, Database Administration, Management, Sales, Networking, Printers, Content Management, Dell Computers, Mac, Portals, Scanners, DSL, Active Directory, SharePoint, XP, CSS, SharePoint Server 2010, Dynamics GP, eOne SmartConnect, MCTS, Microsoft Certified..., Microsoft SQL Server, InfoPath Forms, SharePoint Designer, Project Management, HTML, C++, Troubleshooting, Integration, Learning Management..., SQL, Technical Support, Databases, Software Installation, Help Desk Support, Windows Server, Training, Software Documentation
Education
East Tennessee State University 2007 — 2010
Bachelors, Computer Science
Pellissippi State Technical Community College 2002 — 2004
Associates, Computer Science
Larry Spikes Larry Spikes's ClientLogic Experience February 2000 - May 2000
Job Computer Hardware Professional
Industry Computer Hardware
Experience
Grand Products July 2006 - February 2007
ClientLogic February 2000 - May 2000
Education
El Camino College 1981 — 1982
Grand Products July 2006 - February 2007
ClientLogic February 2000 - May 2000
Education
El Camino College 1981 — 1982
Faye (Cholodny) Ross Faye (Cholodny) Ross's ClientLogic Experience November 2003 - November 2004
Job Sr Manager, Intraday Performance at Millennium1Solutions
Industry Telecommunications
Experience
Millennium1 Solutions August 2010 - Present
Rogers Communications Inc. June 2006 - August 2010
technion November 2004 - June 2006
ClientLogic November 2003 - November 2004
Skills
Call Center, Performance Management, Workforce Management, Call Centers, Team Leadership, Customer Experience, Process Improvement, Vendor Management, Telecommunications, IEX, Avaya, Contact Centers, Project Management, Coaching, Change Management, Management, Business Process..., Customer Satisfaction, Operations Management, Leadership, Business Analysis, Analytics, Workforce Planning, Team Management, Forecasting, Team Building, Cross-functional Team..., Employee Engagement, Strategic Planning, Customer Service, Program Management, Analysis, Training, Contact Center..., BPO, Outsourcing, Service Delivery, Call Center Development, CRM, Customer Retention, Capacity Planning, IVR, Sla, Inbound Marketing, Metrics
Education
McMaster University
BA, Sociology
Millennium1 Solutions August 2010 - Present
Rogers Communications Inc. June 2006 - August 2010
technion November 2004 - June 2006
ClientLogic November 2003 - November 2004
Skills
Call Center, Performance Management, Workforce Management, Call Centers, Team Leadership, Customer Experience, Process Improvement, Vendor Management, Telecommunications, IEX, Avaya, Contact Centers, Project Management, Coaching, Change Management, Management, Business Process..., Customer Satisfaction, Operations Management, Leadership, Business Analysis, Analytics, Workforce Planning, Team Management, Forecasting, Team Building, Cross-functional Team..., Employee Engagement, Strategic Planning, Customer Service, Program Management, Analysis, Training, Contact Center..., BPO, Outsourcing, Service Delivery, Call Center Development, CRM, Customer Retention, Capacity Planning, IVR, Sla, Inbound Marketing, Metrics
Education
McMaster University
BA, Sociology
Shavonne Terry Shavonne Terry's ClientLogic Experience July 2005 - December 2007
Job Personal Banker at Cadence Bank, N.A.
Industry Public Relations and Communications
Experience
Cadence Bank, N.A. November 2010 - Present
Quest Group May 2009 - October 2010
Growth Alliance -Main Street June 2010 - September 2010
Sitel May 2008 - October 2009
ClientLogic July 2005 - December 2007
Skills
Public Relations, Banking, Credit, Retail Banking, Deposits, Cash Management, Commercial Banking, Cross Selling, Finance, Customer Service, Microsoft Excel, Community Development, Credit Cards, Credit Risk
Education
Mississippi State University 2007 — 2010
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
East Mississippi Community College 2004 — 2007
Associate's degree, Pre-Pharmacy Studies
Cadence Bank, N.A. November 2010 - Present
Quest Group May 2009 - October 2010
Growth Alliance -Main Street June 2010 - September 2010
Sitel May 2008 - October 2009
ClientLogic July 2005 - December 2007
Skills
Public Relations, Banking, Credit, Retail Banking, Deposits, Cash Management, Commercial Banking, Cross Selling, Finance, Customer Service, Microsoft Excel, Community Development, Credit Cards, Credit Risk
Education
Mississippi State University 2007 — 2010
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
East Mississippi Community College 2004 — 2007
Associate's degree, Pre-Pharmacy Studies
Conan Stuart Conan Stuart's ClientLogic Experience November 2003 - June 2004
Job IT Director East Georgia Regional Medical Center
Industry Hospital & Health Care
Experience
Community Health Systems October 2013 - Present
East Georgia Regional Medical Center March 2008 - October 2013
Georgia Southern University July 2004 - March 2008
ClientLogic November 2003 - June 2004
ClientLogic July 2002 - November 2003
Skills
Active Directory, Network Administration, Windows Server, Cisco Technologies, Troubleshooting, Network Security, Microsoft Exchange, Servers, System Administration, Switches, Security, Computer Repair, Print Management, Healthcare Information..., SOX Compliancy, Group Policy, Linux, Microsoft SQL Server, Cisco Routers
Education
Georgia Southern University 2013 — 2015
Bachelor of Science (BS), Information Technology
Georgia Southern University 2004 — 2008
Bachelor of Arts (B.A.), Creative Writing
Community Health Systems October 2013 - Present
East Georgia Regional Medical Center March 2008 - October 2013
Georgia Southern University July 2004 - March 2008
ClientLogic November 2003 - June 2004
ClientLogic July 2002 - November 2003
Skills
Active Directory, Network Administration, Windows Server, Cisco Technologies, Troubleshooting, Network Security, Microsoft Exchange, Servers, System Administration, Switches, Security, Computer Repair, Print Management, Healthcare Information..., SOX Compliancy, Group Policy, Linux, Microsoft SQL Server, Cisco Routers
Education
Georgia Southern University 2013 — 2015
Bachelor of Science (BS), Information Technology
Georgia Southern University 2004 — 2008
Bachelor of Arts (B.A.), Creative Writing
Francis Colvais Francis Colvais's ClientLogic Experience March 2000 - July 2000
Job Manager (I.T. Support) at Pershing Yoakley & Associates, P.C.
Industry Accounting
Experience
Pershing Yoakley & Associates 2002 - Present
Turner, Harper & Associates April 2000 - December 2002
Computer Systems & Training July 2000 - March 2001
ClientLogic March 2000 - July 2000
ENTECH, Inc. October 1996 - February 2000
IT Corporation October 1992 - March 1996
Skills
Process Improvement, Auditing, Strategic Planning, Project Management, Security, Leadership, Risk Assessment, Microsoft Office, Software Documentation
Education
Florida State University 1989 — 1992
Bachelor of Applied Science (BASc), Geology
Florida Community College at Jacksonville 1987 — 1989
Associate of Arts (A.A.), General Studies
Pershing Yoakley & Associates 2002 - Present
Turner, Harper & Associates April 2000 - December 2002
Computer Systems & Training July 2000 - March 2001
ClientLogic March 2000 - July 2000
ENTECH, Inc. October 1996 - February 2000
IT Corporation October 1992 - March 1996
Skills
Process Improvement, Auditing, Strategic Planning, Project Management, Security, Leadership, Risk Assessment, Microsoft Office, Software Documentation
Education
Florida State University 1989 — 1992
Bachelor of Applied Science (BASc), Geology
Florida Community College at Jacksonville 1987 — 1989
Associate of Arts (A.A.), General Studies
John O'Keefe's ClientLogic Experience January 1996 - May 1999
Job Information Technology and Business Alignment Leadership
Industry Information Technology and Services
Experience
Independent Health April 2009 - Present
Leadership In Action 2008 - Present
The O'Keefe Consulting Group January 2001 - Present
Datatel Inc. 2004 - December 2008
LiquidMatrix 2004 - 2005
Fiserv RSA, Remarketing Services of America 2002 - 2004
HeavenSpa January 2002 - August 2003
ToolSource.com March 2000 - November 2001
HealthNow New York Inc./Blue Cross Blue Shield of WNY June 1999 - June 2000
ClientLogic January 1996 - May 1999
Skills
Strategic Planning, Product Management, Leadership, Enterprise Architecture, SDLC, Technology Change..., Infrastructure, Product Development, Healthcare Information..., Executive Management, Call Centers, Process Improvement, Cross-functional Team..., Change Management, Management, Business Intelligence, Team Leadership, Employee Engagement, Team Building, Strategy, Project Management, CRM, Integration, Outsourcing, ERP, Requirements Analysis, Software Development, Vendor Management, E-commerce, Quality Assurance, Entrepreneurship, Business Process..., IT Strategy, Business Analysis, Professional Services, IT Management, Information Technology, Project Portfolio..., Business Process, Consulting, Program Management, Software Project..., Enterprise Software, Agile Methodologies
Education
Houghton College
Bachelor of Applied Science (BASc)
Niagara County Community College 1977 — 1979
Associate of Applied Science (A.A.S)
Independent Health April 2009 - Present
Leadership In Action 2008 - Present
The O'Keefe Consulting Group January 2001 - Present
Datatel Inc. 2004 - December 2008
LiquidMatrix 2004 - 2005
Fiserv RSA, Remarketing Services of America 2002 - 2004
HeavenSpa January 2002 - August 2003
ToolSource.com March 2000 - November 2001
HealthNow New York Inc./Blue Cross Blue Shield of WNY June 1999 - June 2000
ClientLogic January 1996 - May 1999
Skills
Strategic Planning, Product Management, Leadership, Enterprise Architecture, SDLC, Technology Change..., Infrastructure, Product Development, Healthcare Information..., Executive Management, Call Centers, Process Improvement, Cross-functional Team..., Change Management, Management, Business Intelligence, Team Leadership, Employee Engagement, Team Building, Strategy, Project Management, CRM, Integration, Outsourcing, ERP, Requirements Analysis, Software Development, Vendor Management, E-commerce, Quality Assurance, Entrepreneurship, Business Process..., IT Strategy, Business Analysis, Professional Services, IT Management, Information Technology, Project Portfolio..., Business Process, Consulting, Program Management, Software Project..., Enterprise Software, Agile Methodologies
Education
Houghton College
Bachelor of Applied Science (BASc)
Niagara County Community College 1977 — 1979
Associate of Applied Science (A.A.S)
William Hobbs's ClientLogic Experience May 1999 - April 2005
Job Help Desk Manager at Harmac Medical Products
Industry Computer Networking
Experience
Harmac Medical Products May 2005 - Present
ClientLogic May 1999 - April 2005
ClientLogic January 1999 - December 2004
Skills
DNS, Project Management, Software Documentation, System Administration, Call Center, VoIP, Troubleshooting, Networking, Servers, Apache, Call Centers, Six Sigma, Databases, Quality System, Data Center, Cross-functional Team..., Linux, Leadership, Technical Support, VMware, Virtualization, Lotus Notes, Cloud Computing
Education
Erie Community College
State University of New York at Buffalo
Harmac Medical Products May 2005 - Present
ClientLogic May 1999 - April 2005
ClientLogic January 1999 - December 2004
Skills
DNS, Project Management, Software Documentation, System Administration, Call Center, VoIP, Troubleshooting, Networking, Servers, Apache, Call Centers, Six Sigma, Databases, Quality System, Data Center, Cross-functional Team..., Linux, Leadership, Technical Support, VMware, Virtualization, Lotus Notes, Cloud Computing
Education
Erie Community College
State University of New York at Buffalo
Bartlett Mayo Bartlett Mayo's ClientLogic Experience April 2001 - September 2004
Job Owner of Mayo Technology Solutions
Industry Information Technology and Services
Experience
Mayo Technology Solutions February 2001 - Present
ClientLogic April 2001 - September 2004
Inacom March 1999 - October 1999
Vanstar January 1998 - March 1999
Vanstar 1997 - 1999
Vanstar 1997 - 1999
Hospitality Franchise Systems July 1993 - March 1996
CompUSA February 1991 - May 1993
Diamond Software March 1988 - July 1988
United States Navy August 1983 - November 1984
Skills
Customer Service, Computer Hardware, Troubleshooting, Hardware, Windows, Network Administration, Software Installation, XP, HP, System Administration, Desktop Support, Laptops, A+ Certified, Workstations, Windows 7, Firewalls, Printers, IT Service Management, Switches, Network Design, Routers, Networking, DHCP, DNS, VMware, Microsoft Exchange, Security, SAN, Active Directory, Information Technology, Technical Support, Computer Repair
Education
Diablo Valley College 1986 — 1986
Mayo Technology Solutions February 2001 - Present
ClientLogic April 2001 - September 2004
Inacom March 1999 - October 1999
Vanstar January 1998 - March 1999
Vanstar 1997 - 1999
Vanstar 1997 - 1999
Hospitality Franchise Systems July 1993 - March 1996
CompUSA February 1991 - May 1993
Diamond Software March 1988 - July 1988
United States Navy August 1983 - November 1984
Skills
Customer Service, Computer Hardware, Troubleshooting, Hardware, Windows, Network Administration, Software Installation, XP, HP, System Administration, Desktop Support, Laptops, A+ Certified, Workstations, Windows 7, Firewalls, Printers, IT Service Management, Switches, Network Design, Routers, Networking, DHCP, DNS, VMware, Microsoft Exchange, Security, SAN, Active Directory, Information Technology, Technical Support, Computer Repair
Education
Diablo Valley College 1986 — 1986
O.M. Stanford-Asiyo's ClientLogic Experience May 2005 - August 2005
Job Senior Network Engineer at Frontier Communications
Industry Information Technology and Services
Experience
Frontier Communications September 2015 - Present
Windstream Communications July 2013 - September 2015
United States Marine Corps August 2010 - December 2012
United States Marine Corps August 2008 - August 2010
ClientLogic May 2005 - August 2005
University of North Carolina at Chapel Hill April 2002 - January 2003
Skills
Network Engineering, Enterprise Network..., Network Administration, Networking, Help Desk Support, CCNA, LAN-WAN, Troubleshooting, Software Installation, CompTIA, Network+, Supervisory Skills, Microsoft Certified..., BRAS, JUNOS, MPLS, VRRP, L2/L3 protocols, L2VPN, VoIP, VMware ESX, Windows Server, Wireless Networking, Customer Service, Server Administration, MCSE, CompTIA A+, data network design, linux network..., Teaching, Cisco Technologies, Active Directory, Switches, Security, Botany, Technical Support, VMware, Servers, Cisco Routers, Microsoft Exchange, Firewalls, Cisco IOS, DNS, Hardware, Microsoft Office, Information Assurance, ATM Networks, CompTIA Network+
Education
Marine Corps Communications Electronics School 2008 — 2008
Tactical Data Networks
Methodist College
Frontier Communications September 2015 - Present
Windstream Communications July 2013 - September 2015
United States Marine Corps August 2010 - December 2012
United States Marine Corps August 2008 - August 2010
ClientLogic May 2005 - August 2005
University of North Carolina at Chapel Hill April 2002 - January 2003
Skills
Network Engineering, Enterprise Network..., Network Administration, Networking, Help Desk Support, CCNA, LAN-WAN, Troubleshooting, Software Installation, CompTIA, Network+, Supervisory Skills, Microsoft Certified..., BRAS, JUNOS, MPLS, VRRP, L2/L3 protocols, L2VPN, VoIP, VMware ESX, Windows Server, Wireless Networking, Customer Service, Server Administration, MCSE, CompTIA A+, data network design, linux network..., Teaching, Cisco Technologies, Active Directory, Switches, Security, Botany, Technical Support, VMware, Servers, Cisco Routers, Microsoft Exchange, Firewalls, Cisco IOS, DNS, Hardware, Microsoft Office, Information Assurance, ATM Networks, CompTIA Network+
Education
Marine Corps Communications Electronics School 2008 — 2008
Tactical Data Networks
Methodist College
Pam Berke's ClientLogic Experience February 2000 - February 2001
Job Travel Counselor at Royal Travel & Tours
Industry Leisure, Travel & Tourism
Experience
Royal Travel & Tours May 2012 - Present
Colorado Chapter of the Indiana University Alumni Association 2001 - 2012
The Children's Hospital Center for Cancer and Blood Disorders February 2003 - November 2006
ClientLogic February 2000 - February 2001
EDS April 1998 - October 1999
Skills
Management, Marketing, Leisure Travel, Customer Service, Selling, Social Media, Marketing Communications, Microsoft Office, Analytics, Business Development, Experienced Traveler, Account Management, Sales
Education
Indiana University Bloomington 1988 — 1992
B.S., Marketing, International Business, French, West European Studies
Royal Travel & Tours May 2012 - Present
Colorado Chapter of the Indiana University Alumni Association 2001 - 2012
The Children's Hospital Center for Cancer and Blood Disorders February 2003 - November 2006
ClientLogic February 2000 - February 2001
EDS April 1998 - October 1999
Skills
Management, Marketing, Leisure Travel, Customer Service, Selling, Social Media, Marketing Communications, Microsoft Office, Analytics, Business Development, Experienced Traveler, Account Management, Sales
Education
Indiana University Bloomington 1988 — 1992
B.S., Marketing, International Business, French, West European Studies
Michael Kane Martin Michael Kane Martin's ClientLogic Experience August 1999 - May 2005
Job Sr. Escalation Engineer at Citrix
Industry Information Technology and Services
Experience
Citrix October 2014 - Present
Grayson United Methodist Church February 2014 - Present
North Forke Plantation HOA February 2014 - Present
SunGard Financial Systems April 2014 - October 2014
Safe Systems July 2010 - April 2014
AirWatch/Wandering WiFi October 2008 - July 2010
International Paper August 2007 - April 2008
Best Buy June 2005 - June 2007
ClientLogic August 1999 - May 2005
Skills
Amazon Web Services..., Data Center, Network Architecture, Windows Server, VMware ESX, VMware, CCNA, Networking, Disaster Recovery, Network Engineering, Active Directory, Wireless Networking, System Administration, Microsoft Exchange, VPN, Security, Network Security, Customer Service, Managed Services, Troubleshooting, Citrix, Wireless, Firewalls, Information Technology, Routing, Routers, Backup Exec, Telecommunications, Storage, SAN
Education
Florida Institute of Technology 2007 — 2009
MIS/Business Administration
East Mississippi Community College 1999 — 2000
Industrial Engineering
Holmes Community College 1997 — 1999
Drafting and Design
Citrix October 2014 - Present
Grayson United Methodist Church February 2014 - Present
North Forke Plantation HOA February 2014 - Present
SunGard Financial Systems April 2014 - October 2014
Safe Systems July 2010 - April 2014
AirWatch/Wandering WiFi October 2008 - July 2010
International Paper August 2007 - April 2008
Best Buy June 2005 - June 2007
ClientLogic August 1999 - May 2005
Skills
Amazon Web Services..., Data Center, Network Architecture, Windows Server, VMware ESX, VMware, CCNA, Networking, Disaster Recovery, Network Engineering, Active Directory, Wireless Networking, System Administration, Microsoft Exchange, VPN, Security, Network Security, Customer Service, Managed Services, Troubleshooting, Citrix, Wireless, Firewalls, Information Technology, Routing, Routers, Backup Exec, Telecommunications, Storage, SAN
Education
Florida Institute of Technology 2007 — 2009
MIS/Business Administration
East Mississippi Community College 1999 — 2000
Industrial Engineering
Holmes Community College 1997 — 1999
Drafting and Design
Jeremy Hooks Jeremy Hooks's ClientLogic Experience March 2006 - July 2006
Job Resolution Manager at Barclaycard US
Industry Photography
Experience
Barclaycard US June 2014 - Present
TELUS November 2013 - May 2014
Ralph Lauren April 2012 - November 2013
Purolator International December 2010 - November 2011
UPS Supply Chain Solutions October 2006 - December 2010
ClientLogic March 2006 - July 2006
CVS Pharmacy October 2004 - February 2006
Century LIFT January 2004 - August 2004
Albertsons Grocery Store October 1999 - January 2004
Skills
Customer Service, Tutoring, Cashiering, Supervisory Skills, Microsoft Office, Telephone Skills, Proofreading
Education
UNLV 2004 — 2006
History
El Camino College
History
Barclaycard US June 2014 - Present
TELUS November 2013 - May 2014
Ralph Lauren April 2012 - November 2013
Purolator International December 2010 - November 2011
UPS Supply Chain Solutions October 2006 - December 2010
ClientLogic March 2006 - July 2006
CVS Pharmacy October 2004 - February 2006
Century LIFT January 2004 - August 2004
Albertsons Grocery Store October 1999 - January 2004
Skills
Customer Service, Tutoring, Cashiering, Supervisory Skills, Microsoft Office, Telephone Skills, Proofreading
Education
UNLV 2004 — 2006
History
El Camino College
History
Grace Lombardi Grace Lombardi's ClientLogic Experience September 2003 - March 2005
Job Communications Business Partner at Workplace Safety and Insurance Board (WSIB)
Industry Retail
Experience
Workplace Safety and Insurance Board (WSIB) May 2014 - Present
WSIB January 2013 - May 2014
Canadian Tire Corporation April 2009 - January 2013
Canadian Tire Corporation August 2007 - April 2009
Canadian Tire Corporation March 2005 - August 2007
ClientLogic September 2003 - March 2005
CIBC July 2000 - October 2002
Skills
Internal Communications, Performance Management, Human Resources, Employee Relations, Communications Planning, Coaching, Recruiting, Communication Training, Strategic Communications, Event Management, Internal & External..., Stakeholder Engagement, Time Management, Employer Branding, Marketing Communications, Crisis Communications, Corporate Communications, Media Relations, Crisis Management, Workshop Facilitation, Talent Management, Customer Service, Speech Writing, Advertising, Team Leadership, Project Management, Event Planning, Copywriting, Intranet, Organizational..., Management, Reputation Management, Corporate Social..., Employee Engagement, Newsletters, Organizational..., Public Relations, Social Media, Editing, Social Media Marketing, Leadership, Marketing Strategy, Blogging, Press Releases, Strategic Planning, Web Content Management, Retail, Succession Planning, Marketing, Onboarding
Education
George Brown College
Certificate, Editing
Seneca College of Applied Arts and Technology
Post-diploma Certificate, Human Resources
University of Toronto - University College
B.A., Art History
Workplace Safety and Insurance Board (WSIB) May 2014 - Present
WSIB January 2013 - May 2014
Canadian Tire Corporation April 2009 - January 2013
Canadian Tire Corporation August 2007 - April 2009
Canadian Tire Corporation March 2005 - August 2007
ClientLogic September 2003 - March 2005
CIBC July 2000 - October 2002
Skills
Internal Communications, Performance Management, Human Resources, Employee Relations, Communications Planning, Coaching, Recruiting, Communication Training, Strategic Communications, Event Management, Internal & External..., Stakeholder Engagement, Time Management, Employer Branding, Marketing Communications, Crisis Communications, Corporate Communications, Media Relations, Crisis Management, Workshop Facilitation, Talent Management, Customer Service, Speech Writing, Advertising, Team Leadership, Project Management, Event Planning, Copywriting, Intranet, Organizational..., Management, Reputation Management, Corporate Social..., Employee Engagement, Newsletters, Organizational..., Public Relations, Social Media, Editing, Social Media Marketing, Leadership, Marketing Strategy, Blogging, Press Releases, Strategic Planning, Web Content Management, Retail, Succession Planning, Marketing, Onboarding
Education
George Brown College
Certificate, Editing
Seneca College of Applied Arts and Technology
Post-diploma Certificate, Human Resources
University of Toronto - University College
B.A., Art History
Blaine Toney's ClientLogic Experience 1996 - 2001
Job Systems Administrator at Greatbatch, Inc.
Industry Computer & Network Security
Experience
Greatbatch, Inc. August 2013 - Present
Holy Angels Academy August 2012 - August 2013
Buffalo Hearing and Speech Center October 2011 - August 2012
Telperion Solutions Group, Rochester, NY March 2008 - November 2011
Sovran Self-Storage 2005 - 2008
Bank of America January 2001 - January 2003
Reciprocal, Inc. 2000 - 2001
ClientLogic 1996 - 2001
Skills
Active Directory, Servers, VPN, Troubleshooting, Cisco Technologies, VoIP, Problem Solving, Project Management, Help Desk Support, Integration, Security, iPad, iOS, VPP, Google Apps, System Deployment, Virtualization, Mac OS, Educational Technology, Content Filtering, E-Rate, Mobile Device Management, Desktop Deployment, Project Planning, Dedicated Professional, Highly self-motivated, IT Management, Wireless Networking, Group Policy, Information Technology
Education
State University of New York College at Buffalo 2007 — 2012
BS IT Management, CIS, Accounting, Communication
Erie Community College 2001 — 2003
Associate's degree, CIS
Greatbatch, Inc. August 2013 - Present
Holy Angels Academy August 2012 - August 2013
Buffalo Hearing and Speech Center October 2011 - August 2012
Telperion Solutions Group, Rochester, NY March 2008 - November 2011
Sovran Self-Storage 2005 - 2008
Bank of America January 2001 - January 2003
Reciprocal, Inc. 2000 - 2001
ClientLogic 1996 - 2001
Skills
Active Directory, Servers, VPN, Troubleshooting, Cisco Technologies, VoIP, Problem Solving, Project Management, Help Desk Support, Integration, Security, iPad, iOS, VPP, Google Apps, System Deployment, Virtualization, Mac OS, Educational Technology, Content Filtering, E-Rate, Mobile Device Management, Desktop Deployment, Project Planning, Dedicated Professional, Highly self-motivated, IT Management, Wireless Networking, Group Policy, Information Technology
Education
State University of New York College at Buffalo 2007 — 2012
BS IT Management, CIS, Accounting, Communication
Erie Community College 2001 — 2003
Associate's degree, CIS
John Valetta John Valetta's ClientLogic Experience 1996 - 2000
Job Manager Business and Revenue Analysis at Southwest Airlines
Industry Aviation & Aerospace
Experience
Southwest Airlines January 2015 - Present
Southwest Airlines July 2013 - Present
Southwest Airlines September 2011 - June 2013
Southwest Airlines September 2010 - June 2011
Cognigen Corporation November 2007 - July 2008
Southwest Airlines July 2003 - January 2007
Client Logic 1996 - 2000
Client Logic 1996 - 2000
ClientLogic 1996 - 2000
Softbank 1996 - 1997
Skills
Ancillary Revenue, Project Management, Ancillary Services, Revenue & Profit Growth, Call Center Development, Process Improvement, Revenue Enhancement, Airlines, Program Management, Revenue Forecasting, Customer Service, Sales Process, Sales Presentations, Revenue Analysis, Call Centers, Apache, Oracle, Active Directory, System Administration, Aviation, Airports, Aircraft, Commercial Aviation, JBoss Application Server, Sabre, Flights, Operations Management, Team Leadership, Quality Assurance, Analysis, Solaris, Management, Team Building, Leadership, Strategic Planning, Negotiation
Education
Erie Community College 1995 — 1996
Southwest Airlines January 2015 - Present
Southwest Airlines July 2013 - Present
Southwest Airlines September 2011 - June 2013
Southwest Airlines September 2010 - June 2011
Cognigen Corporation November 2007 - July 2008
Southwest Airlines July 2003 - January 2007
Client Logic 1996 - 2000
Client Logic 1996 - 2000
ClientLogic 1996 - 2000
Softbank 1996 - 1997
Skills
Ancillary Revenue, Project Management, Ancillary Services, Revenue & Profit Growth, Call Center Development, Process Improvement, Revenue Enhancement, Airlines, Program Management, Revenue Forecasting, Customer Service, Sales Process, Sales Presentations, Revenue Analysis, Call Centers, Apache, Oracle, Active Directory, System Administration, Aviation, Airports, Aircraft, Commercial Aviation, JBoss Application Server, Sabre, Flights, Operations Management, Team Leadership, Quality Assurance, Analysis, Solaris, Management, Team Building, Leadership, Strategic Planning, Negotiation
Education
Erie Community College 1995 — 1996
Ricky LeBoeuf Ricky LeBoeuf's ClientLogic Experience June 2001 - September 2006
Job Manager, Crane Maintenance
Industry Mining & Metals
Experience
Sykes Enterprises December 2008 - October 2010
Fidelity National Information Services September 2008 - October 2008
Accent Marketing Services September 2006 - July 2008
ClientLogic June 2001 - September 2006
North Star Steel Texas January 1980 - November 1998
Skills
Windows Mobile, MS Office Suite, Lawson, ShoreTel, Avaya, CMS, Call Center, Microsoft Office, CRM, Recruiting, Management, Account Management, Call Centers, Cisco Technologies, Customer Satisfaction, Movex, Team Leadership, Technical Support, Telecommunications, Troubleshooting, Wireless, Customer Experience
Education
Lamar University 1999 — 2000
AAS, Computer Information Systems
Sykes Enterprises December 2008 - October 2010
Fidelity National Information Services September 2008 - October 2008
Accent Marketing Services September 2006 - July 2008
ClientLogic June 2001 - September 2006
North Star Steel Texas January 1980 - November 1998
Skills
Windows Mobile, MS Office Suite, Lawson, ShoreTel, Avaya, CMS, Call Center, Microsoft Office, CRM, Recruiting, Management, Account Management, Call Centers, Cisco Technologies, Customer Satisfaction, Movex, Team Leadership, Technical Support, Telecommunications, Troubleshooting, Wireless, Customer Experience
Education
Lamar University 1999 — 2000
AAS, Computer Information Systems
Dan Daughtry's ClientLogic Experience October 2000 - December 2007
Job System Administrator II at SumTotal Systems
Industry Computer Software
Experience
SumTotal Systems May 2010 - Present
Helen of Troy January 2007 - April 2010
ClientLogic October 2000 - December 2007
Skills
Microsoft SQL Server, SQL, Project Management, Vendor Management, Troubleshooting, Call Center, Oracle Applications, Microsoft Office, XML, Oracle E-Business Suite, Software Project..., PL/SQL, Program Management, Process Improvement, Business Process..., SharePoint, SDLC, Requirements Analysis, Visio, Call Centers, Cloud Computing, Databases, Integration, Enterprise Software, Business Intelligence, IIS
Education
Louisiana State University in Shreveport 1993 — 1997
Secondary Math Education, Secondary Education and Teaching
SumTotal Systems May 2010 - Present
Helen of Troy January 2007 - April 2010
ClientLogic October 2000 - December 2007
Skills
Microsoft SQL Server, SQL, Project Management, Vendor Management, Troubleshooting, Call Center, Oracle Applications, Microsoft Office, XML, Oracle E-Business Suite, Software Project..., PL/SQL, Program Management, Process Improvement, Business Process..., SharePoint, SDLC, Requirements Analysis, Visio, Call Centers, Cloud Computing, Databases, Integration, Enterprise Software, Business Intelligence, IIS
Education
Louisiana State University in Shreveport 1993 — 1997
Secondary Math Education, Secondary Education and Teaching
Barrett Siebenthal Barrett Siebenthal's ClientLogic Experience October 2000 - December 2001
Job Managing Consultant at Pinnacle Business Systems
Industry Information Technology and Services
Experience
Easy A/C May 2010 - Present
Pinnacle Business Systems March 1991 - Present
SW Services April 2007 - February 2010
Cunningham Air and Heat February 2002 - April 2007
ClientLogic October 2000 - December 2001
Education
Ferris State University 1988 — 1991
Bachelors of Science, Accountancy
Easy A/C May 2010 - Present
Pinnacle Business Systems March 1991 - Present
SW Services April 2007 - February 2010
Cunningham Air and Heat February 2002 - April 2007
ClientLogic October 2000 - December 2001
Education
Ferris State University 1988 — 1991
Bachelors of Science, Accountancy
Chris Kelm Chris Kelm's ClientLogic Experience September 1995 - September 2001
Job Call Center Manager, Customer Service Manager, Outbound Manager
Industry Marketing and Advertising
Experience
Multi-Business Owner June 2010 - Present
Mainstreethost October 2004 - June 2010
Injun Enterprises October 2001 - January 2004
ClientLogic September 1995 - September 2001
Skills
Customer Satisfaction, Sales, Call Centers, Business Development, SEO, Customer Service, Process Improvement, Customer Retention, Leadership, Strategic Planning, Coaching, Sales Management, Microsoft Office, Online Advertising, Forecasting, Marketing, Management, Team Building, New Business Development, Training, Social Media Marketing, Account Management
Education
Erie Community College 1991 — 1993
Multi-Business Owner June 2010 - Present
Mainstreethost October 2004 - June 2010
Injun Enterprises October 2001 - January 2004
ClientLogic September 1995 - September 2001
Skills
Customer Satisfaction, Sales, Call Centers, Business Development, SEO, Customer Service, Process Improvement, Customer Retention, Leadership, Strategic Planning, Coaching, Sales Management, Microsoft Office, Online Advertising, Forecasting, Marketing, Management, Team Building, New Business Development, Training, Social Media Marketing, Account Management
Education
Erie Community College 1991 — 1993
Robert Gardinier Robert Gardinier's ClientLogic Experience August 1996 - July 2001
Job Front Office Manager at Jala Corp
Industry Computer Software
Experience
Jala Corp April 2013 - Present
Comfort suites buffalo airport December 2010 - Present
unemployed and currently looking for work. October 2010 - January 2013
IKON OFFICE SOLUTIONS April 2008 - January 2011
Synacor July 2006 - April 2008
PCDI January 2006 - June 2006
Time Warner Cable February 2002 - December 2005
ClientLogic August 1996 - July 2001
Skills
Computer Hardware, Call Center, Troubleshooting, Technical Support, Team Building, Management, Customer Service, Quality Assurance, Hardware, Call Centers, Training, Access, Leadership, Software Documentation, Testing, Project Management, Wireless, Customer Satisfaction, Windows
Education
Trocaire College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Hotel, Motel, and Restaurant Management
Erie Community College 2004 — 2005
Jala Corp April 2013 - Present
Comfort suites buffalo airport December 2010 - Present
unemployed and currently looking for work. October 2010 - January 2013
IKON OFFICE SOLUTIONS April 2008 - January 2011
Synacor July 2006 - April 2008
PCDI January 2006 - June 2006
Time Warner Cable February 2002 - December 2005
ClientLogic August 1996 - July 2001
Skills
Computer Hardware, Call Center, Troubleshooting, Technical Support, Team Building, Management, Customer Service, Quality Assurance, Hardware, Call Centers, Training, Access, Leadership, Software Documentation, Testing, Project Management, Wireless, Customer Satisfaction, Windows
Education
Trocaire College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Hotel, Motel, and Restaurant Management
Erie Community College 2004 — 2005
Delmar Reid's ClientLogic Experience January 1999 - February 2001
Job Founder, 26shirts.com
Industry Apparel & Fashion
Experience
26 Shirts November 2013 - Present
Buffalo FAMbase, Inc. August 2011 - Present
Roswell Park Cancer Institute March 2001 - August 2015
ClientLogic January 1999 - February 2001
Coleman and Associates, Inc. 2000 - 2000
Computer City 1996 - 1998
Skills
Social Media, Public Speaking, Team Building, Microsoft Office, Customer Service, Public Relations, Editing, Budgets, Coaching, Marketing Communications, Healthcare, PHP, Team Leadership, System Administration, Leadership, Data Analysis, Event Management, Process Improvement, Web Design, Negotiation, Account Management, Management, Event Planning, Photoshop, Research, ASP, Blogging, Marketing, HTML, Adobe Creative Suite, Business Strategy, Non-profits, Time Management, Troubleshooting, Web Development, Program Management, Change Management, Microsoft Word, Fundraising, Teaching, Facebook, Community Outreach, Marketing Strategy, Social Media Marketing, Training, Social Networking, Windows, Software Documentation, Advertising, Sales
Education
State University of New York College at Buffalo 1993 — 2004
BS, Computer Information Systems
Erie Community College 1994 — 1998
Associates, General Studies
Kenmore West Senior High School 1991 — 1993
New York State Regents
Kenmore East Senior High School 1989 — 1991
26 Shirts November 2013 - Present
Buffalo FAMbase, Inc. August 2011 - Present
Roswell Park Cancer Institute March 2001 - August 2015
ClientLogic January 1999 - February 2001
Coleman and Associates, Inc. 2000 - 2000
Computer City 1996 - 1998
Skills
Social Media, Public Speaking, Team Building, Microsoft Office, Customer Service, Public Relations, Editing, Budgets, Coaching, Marketing Communications, Healthcare, PHP, Team Leadership, System Administration, Leadership, Data Analysis, Event Management, Process Improvement, Web Design, Negotiation, Account Management, Management, Event Planning, Photoshop, Research, ASP, Blogging, Marketing, HTML, Adobe Creative Suite, Business Strategy, Non-profits, Time Management, Troubleshooting, Web Development, Program Management, Change Management, Microsoft Word, Fundraising, Teaching, Facebook, Community Outreach, Marketing Strategy, Social Media Marketing, Training, Social Networking, Windows, Software Documentation, Advertising, Sales
Education
State University of New York College at Buffalo 1993 — 2004
BS, Computer Information Systems
Erie Community College 1994 — 1998
Associates, General Studies
Kenmore West Senior High School 1991 — 1993
New York State Regents
Kenmore East Senior High School 1989 — 1991
Tracy Moore Tracy Moore's ClientLogic Experience 2000 - 2001
Job VP, Mission Delivery at Girl Scouts of Ohio's Heartland
Industry Management Consulting
Experience
Girl Scouts of Ohio's Heartland November 2014 - Present
American Red Cross November 2013 - August 2014
The American Red Cross July 2011 - November 2013
American Red Cross of Greater Columbus March 2006 - July 2011
Project Control Systems January 2005 - March 2006
Century Insurance Group May 2003 - January 2005
American Red Cross of Greater Buffalo October 2001 - September 2002
ClientLogic 2000 - 2001
Southern General / Insurance House 1999 - 2000
GMAC Insurance 1997 - 1999
Education
Houghton College
BS, Management
Girl Scouts of Ohio's Heartland November 2014 - Present
American Red Cross November 2013 - August 2014
The American Red Cross July 2011 - November 2013
American Red Cross of Greater Columbus March 2006 - July 2011
Project Control Systems January 2005 - March 2006
Century Insurance Group May 2003 - January 2005
American Red Cross of Greater Buffalo October 2001 - September 2002
ClientLogic 2000 - 2001
Southern General / Insurance House 1999 - 2000
GMAC Insurance 1997 - 1999
Education
Houghton College
BS, Management
Michael Gawe Michael Gawe's ClientLogic Experience February 2003 - March 2004
Job STUDENT
Industry Think Tanks
Experience
AGS September 2012 - May 2015
United States Army Reserve February 2013 - February 2014
US Army September 2006 - March 2010
Walmart April 2004 - September 2006
ClientLogic February 2003 - March 2004
Domino's Pizza January 2001 - February 2003
Skills
Physical Security, Criminology, Criminal Justice, Security, Military Experience, Army, Troubleshooting, Leadership, Criminal Law, Firearms, Security Operations, Tactics, Weapons, Customer Service
Education
Heald College 2010 — 2012
Associate in Arts and Science, Criminal Justice
Heald College 2010 — 2012
Associate of Arts, Criminal Justice and Corrections
Heald College 2010 — 2012
Associate of Applied Science, Criminal Justice
AGS September 2012 - May 2015
United States Army Reserve February 2013 - February 2014
US Army September 2006 - March 2010
Walmart April 2004 - September 2006
ClientLogic February 2003 - March 2004
Domino's Pizza January 2001 - February 2003
Skills
Physical Security, Criminology, Criminal Justice, Security, Military Experience, Army, Troubleshooting, Leadership, Criminal Law, Firearms, Security Operations, Tactics, Weapons, Customer Service
Education
Heald College 2010 — 2012
Associate in Arts and Science, Criminal Justice
Heald College 2010 — 2012
Associate of Arts, Criminal Justice and Corrections
Heald College 2010 — 2012
Associate of Applied Science, Criminal Justice
Nathan Cantrell, MS, CPHIMS Nathan Cantrell, MS, CPHIMS's ClientLogic Experience January 2002 - August 2002
Job Director of IT Enterprise Planning at Marshall Health
Industry Hospital & Health Care
Experience
Marshall Health August 2014 - Present
HIMG July 2007 - August 2014
Katet Enterprises, LLC June 2005 - July 2007
ClientLogic January 2002 - August 2002
CareFirst BlueCross BlueShield 2001 - 2002
Skills
Project Management, Microsoft SQL Server, Business Analysis, Healthcare Information..., Systems Analysis, Program Management, SQL, Microsoft Office, Strategic Planning, Data Analysis, Team Leadership, Management, Analysis, Technical Writing
Education
Marshall University 2006 — 2009
MS, Information Systems
Marshall University
Bachelor's Degree, Mathematics
Marshall University
Bachelor's Degree, History
West Virginia University Institute of Technology 1995 — 2000
Electrical and Electronics Engineering
Marshall Health August 2014 - Present
HIMG July 2007 - August 2014
Katet Enterprises, LLC June 2005 - July 2007
ClientLogic January 2002 - August 2002
CareFirst BlueCross BlueShield 2001 - 2002
Skills
Project Management, Microsoft SQL Server, Business Analysis, Healthcare Information..., Systems Analysis, Program Management, SQL, Microsoft Office, Strategic Planning, Data Analysis, Team Leadership, Management, Analysis, Technical Writing
Education
Marshall University 2006 — 2009
MS, Information Systems
Marshall University
Bachelor's Degree, Mathematics
Marshall University
Bachelor's Degree, History
West Virginia University Institute of Technology 1995 — 2000
Electrical and Electronics Engineering
Annabelle Shamblin's ClientLogic Experience December 2002 - July 2003
Job Jr. ABA Coach at Easter Seals North Texas
Industry Mental Health Care
Experience
Easter Seals North Texas June 2015 - Present
Department of Public Social Services February 2013 - May 2014
Dr. Linda B. Shamblin November 2008 - November 2012
E-Commerce Online Sales Store April 2008 - June 2011
ClientLogic December 2002 - July 2003
Blockbuster March 2002 - November 2002
Asheville High School Print Shop May 1999 - August 1999
Skills
Office Administration, Clerical Skills, Mental Health Care, Medical Billing, Microsoft Office, Typing, Medicare, Database Administration, Forensic Reports, Java, C++, Netbeans, Visual Basic, Unix, Flash, QuarkXpress, HTML, CSS, Floral Design, Photography
Education
Saint Joseph's University 2014 — 2016
Master of Science (M.S.), Criminal Justice with a Specialization in Behavioral Analysis
Kaplan University 2010 — 2011
Medical Billing Certificate Program, Medical Billing, Completed
University of North Carolina at Asheville 2002 — 2006
B.A. in Literature Cum Laude, Literature, Writing, Political Science, Computer Science, Journalism, Media, Psychology, 3.87
Easter Seals North Texas June 2015 - Present
Department of Public Social Services February 2013 - May 2014
Dr. Linda B. Shamblin November 2008 - November 2012
E-Commerce Online Sales Store April 2008 - June 2011
ClientLogic December 2002 - July 2003
Blockbuster March 2002 - November 2002
Asheville High School Print Shop May 1999 - August 1999
Skills
Office Administration, Clerical Skills, Mental Health Care, Medical Billing, Microsoft Office, Typing, Medicare, Database Administration, Forensic Reports, Java, C++, Netbeans, Visual Basic, Unix, Flash, QuarkXpress, HTML, CSS, Floral Design, Photography
Education
Saint Joseph's University 2014 — 2016
Master of Science (M.S.), Criminal Justice with a Specialization in Behavioral Analysis
Kaplan University 2010 — 2011
Medical Billing Certificate Program, Medical Billing, Completed
University of North Carolina at Asheville 2002 — 2006
B.A. in Literature Cum Laude, Literature, Writing, Political Science, Computer Science, Journalism, Media, Psychology, 3.87
Caroline Vidal's ClientLogic Experience May 2004 - January 2005
Job Operations at TELUS International
Industry Consumer Services
Experience
TELUS International February 2015 - Present
Data Exchange, Inc. September 2014 - Present
Citi January 2005 - February 2006
Clientlogic May 2004 - January 2005
Provident Credit Union March 2003 - May 2004
Pacific Bell/SBC Telecommunications Inc February 1997 - January 2003
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Strategic Planning, Team Building, Negotiation, Marketing, Coaching, Project Management, Customer Satisfaction, Team Leadership, Operations Management, Call Center, English, Data Entry, Retail, Leadership, Windows, Teamwork, Project Planning, Small Business, Process Improvement, Business Strategy, Sales, Outlook, Training, Account Management, Management, Contract Negotiation, Team Management, Troubleshooting, Sales Operations, Time Management, Social Networking, Event Planning, Customer Experience, Banking, Public Speaking, Sales Management
Education
Las Vegas School of insurance 2005 — 2005
Concentrate degree, Property & Casualty
Diablo Valley College 1992 — 1994
Associate of Arts (AA), Business Administration and Management, General
St. Partick/St. Vincent High School 1992 — 1992
High School Diploma, General Education
TELUS International February 2015 - Present
Data Exchange, Inc. September 2014 - Present
Citi January 2005 - February 2006
Clientlogic May 2004 - January 2005
Provident Credit Union March 2003 - May 2004
Pacific Bell/SBC Telecommunications Inc February 1997 - January 2003
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Strategic Planning, Team Building, Negotiation, Marketing, Coaching, Project Management, Customer Satisfaction, Team Leadership, Operations Management, Call Center, English, Data Entry, Retail, Leadership, Windows, Teamwork, Project Planning, Small Business, Process Improvement, Business Strategy, Sales, Outlook, Training, Account Management, Management, Contract Negotiation, Team Management, Troubleshooting, Sales Operations, Time Management, Social Networking, Event Planning, Customer Experience, Banking, Public Speaking, Sales Management
Education
Las Vegas School of insurance 2005 — 2005
Concentrate degree, Property & Casualty
Diablo Valley College 1992 — 1994
Associate of Arts (AA), Business Administration and Management, General
St. Partick/St. Vincent High School 1992 — 1992
High School Diploma, General Education
Chad Dugger Chad Dugger's ClientLogic Experience October 1991 - September 2004
Job Account/Project Manager
Industry Consumer Services
Experience
SignResource May 2015 - Present
Everbrite, LLC December 2012 - May 2015
Correct Care Inc. April 2012 - November 2012
NW Signs April 2011 - April 2012
Correct Care Inc. January 2010 - April 2011
ImagePoint September 2004 - January 2009
ClientLogic October 1991 - September 2004
Skills
Customer Service, Invoicing, Negotiation, Process Improvement, Account Management, Project Management, Customer Satisfaction, Operations Management, Forecasting, Contract Negotiation, Team Building, Strategic Planning, Management, Project Planning, Purchasing, Program Management, Analysis, Budgets, Business Development, Call Centers, Coaching, Contract Management, Cross-functional Team..., Leadership, Manufacturing, New Business Development, Outsourcing, Process Scheduler, Product Development, Sales, Start-ups, Team Leadership, Training, Troubleshooting, Vendor Management, Trade Shows, Microsoft Office, Strategy
Education
East Tennessee State University 1991 — 1994
Associates, Business Management
SignResource May 2015 - Present
Everbrite, LLC December 2012 - May 2015
Correct Care Inc. April 2012 - November 2012
NW Signs April 2011 - April 2012
Correct Care Inc. January 2010 - April 2011
ImagePoint September 2004 - January 2009
ClientLogic October 1991 - September 2004
Skills
Customer Service, Invoicing, Negotiation, Process Improvement, Account Management, Project Management, Customer Satisfaction, Operations Management, Forecasting, Contract Negotiation, Team Building, Strategic Planning, Management, Project Planning, Purchasing, Program Management, Analysis, Budgets, Business Development, Call Centers, Coaching, Contract Management, Cross-functional Team..., Leadership, Manufacturing, New Business Development, Outsourcing, Process Scheduler, Product Development, Sales, Start-ups, Team Leadership, Training, Troubleshooting, Vendor Management, Trade Shows, Microsoft Office, Strategy
Education
East Tennessee State University 1991 — 1994
Associates, Business Management
Amanda Kozlowski Amanda Kozlowski's ClientLogic Experience 1998 - 2000
Job Not Your Average Home Inspector
Industry Real Estate
Experience
Kozbu Home Inspections, Inc. June 2011 - Present
Department of Veterans Affairs 2003 - 2011
Axxcess Insurance 2001 - 2003
Bank of America 2000 - 2001
ClientLogic 1998 - 2000
Skills
Customer Satisfaction, Customer Education, Home Inspections, Attention To Detail, Problem Solving, Technical Communication, Customer Service, Inspection, Investment Properties, Real Estate, Public Speaking, Commercial Real Estate, Construction, Seniors, Relocation, Single Family Homes, Sellers, Real Estate Transactions, Referrals, Brokerage, Property, Short Sales
Education
Kenmore East High School 1993 — 1996
University at Buffalo 1996 — 1998
Architecture
Erie 1 BOCES 2014 — 2015
Licensed Practical Nurse
Kozbu Home Inspections, Inc. June 2011 - Present
Department of Veterans Affairs 2003 - 2011
Axxcess Insurance 2001 - 2003
Bank of America 2000 - 2001
ClientLogic 1998 - 2000
Skills
Customer Satisfaction, Customer Education, Home Inspections, Attention To Detail, Problem Solving, Technical Communication, Customer Service, Inspection, Investment Properties, Real Estate, Public Speaking, Commercial Real Estate, Construction, Seniors, Relocation, Single Family Homes, Sellers, Real Estate Transactions, Referrals, Brokerage, Property, Short Sales
Education
Kenmore East High School 1993 — 1996
University at Buffalo 1996 — 1998
Architecture
Erie 1 BOCES 2014 — 2015
Licensed Practical Nurse
Joyner, William Joyner, William's ClientLogic Experience September 1998 - January 2001
Job Operations Specialist at Kaleida Health
Industry Computer Software
Experience
Kaleida Health April 2013 - Present
Kaleida Health October 2012 - April 2013
TenEleven Group Inc. January 2012 - October 2012
Time Warner Cable October 2010 - January 2012
Time Warner Cable December 2006 - September 2010
Adelphia Cable 2004 - 2006
Adelphia Communications 2001 - 2004
ClientLogic September 1998 - January 2001
Skills
Oracle SQL, Red Hat Linux, Windows Server 2003, Windows 7, BSD, HP-UX, Unix, BigBrother, Development Tools, DNS administration, Active Directory, Norton Ghost, Unix Shell Scripting, Veritas Net Backup, Windows Server, SQL, DNS, Troubleshooting, Netbackup, VPN, Cisco Technologies, Technical Support, Networking, Security, Data Center, Virtualization, Hardware, Routers, Routing, Integration
Education
Erie Community College
software development
seneca vocational 1991 — 1995
Electrical Technology, Electrical Technology
Erie Community College
Oracle Academy at Erie Community College
Kaleida Health April 2013 - Present
Kaleida Health October 2012 - April 2013
TenEleven Group Inc. January 2012 - October 2012
Time Warner Cable October 2010 - January 2012
Time Warner Cable December 2006 - September 2010
Adelphia Cable 2004 - 2006
Adelphia Communications 2001 - 2004
ClientLogic September 1998 - January 2001
Skills
Oracle SQL, Red Hat Linux, Windows Server 2003, Windows 7, BSD, HP-UX, Unix, BigBrother, Development Tools, DNS administration, Active Directory, Norton Ghost, Unix Shell Scripting, Veritas Net Backup, Windows Server, SQL, DNS, Troubleshooting, Netbackup, VPN, Cisco Technologies, Technical Support, Networking, Security, Data Center, Virtualization, Hardware, Routers, Routing, Integration
Education
Erie Community College
software development
seneca vocational 1991 — 1995
Electrical Technology, Electrical Technology
Erie Community College
Oracle Academy at Erie Community College
Paul Van Voorhees Paul Van Voorhees's ClientLogic Experience September 2002 - March 2005
Job DockMaster at The Buffalo Yacht Club
Industry Retail
Experience
The Buffalo Yacht Club October 2014 - Present
Obersheimer Sails 2002 - September 2014
SeaTech Marine Training September 2007 - January 2012
ClientLogic September 2002 - March 2005
Correlation Research/Claim Resolution Technologies 1998 - 1999
County of Erie 1986 - 1992
Skills
Technical Support, Electronics, Navigation Systems, Management, Microprocessors, Team Building, Strategic Planning, Customer Service, Sales Management, Negotiation
Education
DeVry University 1979 — 1983
BSEET, Electrical, Electronics and Communications Engineering
The Buffalo Yacht Club October 2014 - Present
Obersheimer Sails 2002 - September 2014
SeaTech Marine Training September 2007 - January 2012
ClientLogic September 2002 - March 2005
Correlation Research/Claim Resolution Technologies 1998 - 1999
County of Erie 1986 - 1992
Skills
Technical Support, Electronics, Navigation Systems, Management, Microprocessors, Team Building, Strategic Planning, Customer Service, Sales Management, Negotiation
Education
DeVry University 1979 — 1983
BSEET, Electrical, Electronics and Communications Engineering
Jeremy Jewart Jeremy Jewart's ClientLogic Experience 2000 - 2001
Job Manager of Fulfillment Operations and Support at Azerty, Inc
Industry Wholesale
Experience
Essendant December 2008 - Present
ABC-Amega March 2007 - November 2008
Synergy Business Management March 2002 - January 2007
ClientLogic 2000 - 2001
Skills
Management, Customer Service, Team Building, Microsoft Office, Customer Satisfaction, Forecasting, Microsoft Excel, Strategic Planning, Training, Budgets, Microsoft Word, Sales, B2B, Customer Retention, Data Analysis, CRM, Process Improvement, Team Leadership, Sales Operations, Account Management, Sales Management, Access, Customer Oriented, Contract Negotiation, Operational Efficiency, Reports, Interviewing Skills, Project Management, Team Management, Performance Improvement, Key Performance..., Call Centers, Call Center Development, Call Center..., Customer Experience, Customer Support, Customer Engagement, Long-term Customer..., Customer Acquisition, Order Fulfillment, Fulfillment Programs, Leadership, Recruiting, Coaching, Performance Management
Education
Hilbert College 1995 — 1999
Bachelor of Science (BS), Criminal Justice/Police Science
Essendant December 2008 - Present
ABC-Amega March 2007 - November 2008
Synergy Business Management March 2002 - January 2007
ClientLogic 2000 - 2001
Skills
Management, Customer Service, Team Building, Microsoft Office, Customer Satisfaction, Forecasting, Microsoft Excel, Strategic Planning, Training, Budgets, Microsoft Word, Sales, B2B, Customer Retention, Data Analysis, CRM, Process Improvement, Team Leadership, Sales Operations, Account Management, Sales Management, Access, Customer Oriented, Contract Negotiation, Operational Efficiency, Reports, Interviewing Skills, Project Management, Team Management, Performance Improvement, Key Performance..., Call Centers, Call Center Development, Call Center..., Customer Experience, Customer Support, Customer Engagement, Long-term Customer..., Customer Acquisition, Order Fulfillment, Fulfillment Programs, Leadership, Recruiting, Coaching, Performance Management
Education
Hilbert College 1995 — 1999
Bachelor of Science (BS), Criminal Justice/Police Science
Tony Gillis Tony Gillis's ClientLogic Experience January 2003 - April 2005
Job I.T. Professional at Westport Orange Shipyard, LLC
Industry Shipbuilding
Experience
Westport Orange Shipyard, LLC October 2014 - Present
Signal International September 2007 - October 2014
ProMiles Software Development Corporation April 2005 - December 2006
ClientLogic January 2003 - April 2005
Skills
System Administration, Windows Server, Active Directory..., Computer Network..., Data Management, Backup Exec, Network Architecture, Backup & Restore, Surveillance, Computer Hardware, Computer Repair, Computer Maintenance, Social Networking, Software Installation, Software Quality..., Windows 7, Microsoft Office, Technical Support, Network Administration, Active Directory
Education
Little Cypress High School 1995 — 1998
Lamar State College-Orange
Westport Orange Shipyard, LLC October 2014 - Present
Signal International September 2007 - October 2014
ProMiles Software Development Corporation April 2005 - December 2006
ClientLogic January 2003 - April 2005
Skills
System Administration, Windows Server, Active Directory..., Computer Network..., Data Management, Backup Exec, Network Architecture, Backup & Restore, Surveillance, Computer Hardware, Computer Repair, Computer Maintenance, Social Networking, Software Installation, Software Quality..., Windows 7, Microsoft Office, Technical Support, Network Administration, Active Directory
Education
Little Cypress High School 1995 — 1998
Lamar State College-Orange
Adam T Martin's ClientLogic Experience May 2000 - August 2001
Job EIS Network Engineer at Hillenbrand Inc.
Industry Information Technology and Services
Experience
Archbishop McNicholas High School August 2001 - November 2012
Mt. Heathly City Schools August 2009 - August 2012
New Richmond Exempted Village School District August 2008 - August 2009
Immaculate Heart of Mary School August 2004 - August 2008
Guardian Angels School August 2005 - August 2006
ClientLogic May 2000 - August 2001
Skills
Music, Broadcast, Teaching, Theatre, Microsoft Office, Curriculum Design, Band, Classroom, Research, Customer Service, Marching Band, Computers, Computer Hardware, Computer Network..., Linux/Unix, Database Management, Web Design, Music Education, Lesson Planning, Public Speaking, Higher Education, Linux, Marching
Education
Northern Kentucky University 2012 — 2014
Bachelor of Science (B.S.)
West Virginia University 2010 — 2011
Marshall University 1999 — 2004
Bachelor of Arts (B.A.)
Shawnee State University 1998 — 1999
Archbishop McNicholas High School August 2001 - November 2012
Mt. Heathly City Schools August 2009 - August 2012
New Richmond Exempted Village School District August 2008 - August 2009
Immaculate Heart of Mary School August 2004 - August 2008
Guardian Angels School August 2005 - August 2006
ClientLogic May 2000 - August 2001
Skills
Music, Broadcast, Teaching, Theatre, Microsoft Office, Curriculum Design, Band, Classroom, Research, Customer Service, Marching Band, Computers, Computer Hardware, Computer Network..., Linux/Unix, Database Management, Web Design, Music Education, Lesson Planning, Public Speaking, Higher Education, Linux, Marching
Education
Northern Kentucky University 2012 — 2014
Bachelor of Science (B.S.)
West Virginia University 2010 — 2011
Marshall University 1999 — 2004
Bachelor of Arts (B.A.)
Shawnee State University 1998 — 1999
Robert Louie Robert Louie's ClientLogic Experience January 1994 - June 2002
Job Student at ITT Technical InstituteAlbuquerque
Industry Electrical/Electronic Manufacturing
Experience
Thomson Reuters Westlaw June 2002 - January 2012
ClientLogic January 1994 - June 2002
Skills
Computer Hardware, Computer Software..., Troubleshooting, Hardware, Technical Writing, Network Administration, Technical Support, Help Desk Support, SQL, Wireless Networking, Windows 7, Visio, Software, Testing, Software Installation
Education
ITT Technical Institute-Albuquerque 2012 — 2014
Associate of Science (AS), Electrical and Electronics Engineering
Thomson Reuters Westlaw June 2002 - January 2012
ClientLogic January 1994 - June 2002
Skills
Computer Hardware, Computer Software..., Troubleshooting, Hardware, Technical Writing, Network Administration, Technical Support, Help Desk Support, SQL, Wireless Networking, Windows 7, Visio, Software, Testing, Software Installation
Education
ITT Technical Institute-Albuquerque 2012 — 2014
Associate of Science (AS), Electrical and Electronics Engineering
Timothy Sentman Timothy Sentman's ClientLogic Experience February 2004 - May 2004
Job Sociologist / Health Behavior Researcher
Industry Research
Experience
Roswell Park Cancer Institute May 2012 - Present
Segmedica January 2011 - March 2011
University at Buffalo March 2010 - December 2010
University at Buffalo June 2008 - May 2009
University at Buffalo January 2007 - December 2008
University at Buffalo January 2005 - December 2007
ClientLogic February 2004 - May 2004
Toys R Us May 1999 - May 2004
Skills
Sociology, Social Sciences, Sociological Theory, Public Health, Behavioral Research, Hospitals, HIPAA, Pharmaceutical Research, Data Analysis, Structural Equation..., Ethnography, Medical Terminology, Interviews, Survey Research, Qualitative Research, Qualitative Data, Quantitative Research, Quantitative Data, Teaching, Leadership, Behavioral Health, Telephone Interviewing, Healthcare, Survey Design, Survey Methodology, Webmaster Services, Website Promotion, Website Updating, SPSS, AMOS, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, Access Database, Ubuntu, Technical Support, Grant Writing, Proposal Writing, WinCati, Sawtooth, Facebook, Google Analytics, LinkedIn, Social Network Analysis, Mentoring, Linux, Computer Repair, Data Management, Cultural Studies
Education
SUNY at Buffalo 2004 — 2006
Master's degree, Sociology, 3.85
SUNY at Buffalo 2002 — 2004
Bachelor's degree, Sociology, 3.69
Erie Community College 1999 — 2002
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.46
Roswell Park Cancer Institute May 2012 - Present
Segmedica January 2011 - March 2011
University at Buffalo March 2010 - December 2010
University at Buffalo June 2008 - May 2009
University at Buffalo January 2007 - December 2008
University at Buffalo January 2005 - December 2007
ClientLogic February 2004 - May 2004
Toys R Us May 1999 - May 2004
Skills
Sociology, Social Sciences, Sociological Theory, Public Health, Behavioral Research, Hospitals, HIPAA, Pharmaceutical Research, Data Analysis, Structural Equation..., Ethnography, Medical Terminology, Interviews, Survey Research, Qualitative Research, Qualitative Data, Quantitative Research, Quantitative Data, Teaching, Leadership, Behavioral Health, Telephone Interviewing, Healthcare, Survey Design, Survey Methodology, Webmaster Services, Website Promotion, Website Updating, SPSS, AMOS, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, Access Database, Ubuntu, Technical Support, Grant Writing, Proposal Writing, WinCati, Sawtooth, Facebook, Google Analytics, LinkedIn, Social Network Analysis, Mentoring, Linux, Computer Repair, Data Management, Cultural Studies
Education
SUNY at Buffalo 2004 — 2006
Master's degree, Sociology, 3.85
SUNY at Buffalo 2002 — 2004
Bachelor's degree, Sociology, 3.69
Erie Community College 1999 — 2002
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.46
Douglas Blask Douglas Blask's ClientLogic Experience March 2000 - September 2000
Job Help Desk Technician at INSTALLS inc
Industry Health, Wellness and Fitness
Experience
INSTALLS inc May 2013 - Present
Earthlink Business December 2011 - October 2012
Synergy Global Solutions May 2011 - December 2011
Joseph A Hyde & Associates January 2001 - March 2009
ClientLogic March 2000 - September 2000
Skills
Windows Server, Technical Support, XP, Blackberry Enterprise..., Active Directory, Windows 7, Windows XP Pro, Call Centers
Education
Erie Community College 1996 — 1997
Computer Information Systems
INSTALLS inc May 2013 - Present
Earthlink Business December 2011 - October 2012
Synergy Global Solutions May 2011 - December 2011
Joseph A Hyde & Associates January 2001 - March 2009
ClientLogic March 2000 - September 2000
Skills
Windows Server, Technical Support, XP, Blackberry Enterprise..., Active Directory, Windows 7, Windows XP Pro, Call Centers
Education
Erie Community College 1996 — 1997
Computer Information Systems
Amy Scott Daughtry Amy Scott Daughtry's ClientLogic Experience January 1998 - July 2002
Job Owner/Consultant ASD Consulting
Industry Public Relations and Communications
Experience
Morgan Communities (Morgan Management LLC) August 2015 - Present
ASD Consulting January 2012 - Present
Learn & Grow Childcare June 2008 - January 2014
One Touch Direct January 2014 - 2014
Haunted History Ghost Walks March 2012 - 2014
Fort Hood National Bank 2001 - 2003
ClientLogic January 1998 - July 2002
Rio Rancho Public Schools 2001 - 2002
Ken Collins & Associates 1995 - 1997
Skills
Communication, Public Relations, Strategic Communications, Social Media, Media Relations, Social Networking, Social Media Marketing, Management, Adult Education, Press Releases, Highly motivated..., Customer Service, Goal-oriented..., Public Speaking, Project Management, Event Management, Editing, Writing, Mediation, Microsoft Office, Customer Insight, Manage Client..., Client Liaison, Customer Liason, Organization, Account Management, Employee Training, Hands-on Training, Curriculum Design, Instructor-led Training, Event Planning, Child Development, Motivational Speaking, Organizational...
Education
SUNY Empire State College
Bachelor's degree, Studys in Crime and Psychology
Erie Community College
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
Iroquois Central Highschool
Communication and Media Studies
Morgan Communities (Morgan Management LLC) August 2015 - Present
ASD Consulting January 2012 - Present
Learn & Grow Childcare June 2008 - January 2014
One Touch Direct January 2014 - 2014
Haunted History Ghost Walks March 2012 - 2014
Fort Hood National Bank 2001 - 2003
ClientLogic January 1998 - July 2002
Rio Rancho Public Schools 2001 - 2002
Ken Collins & Associates 1995 - 1997
Skills
Communication, Public Relations, Strategic Communications, Social Media, Media Relations, Social Networking, Social Media Marketing, Management, Adult Education, Press Releases, Highly motivated..., Customer Service, Goal-oriented..., Public Speaking, Project Management, Event Management, Editing, Writing, Mediation, Microsoft Office, Customer Insight, Manage Client..., Client Liaison, Customer Liason, Organization, Account Management, Employee Training, Hands-on Training, Curriculum Design, Instructor-led Training, Event Planning, Child Development, Motivational Speaking, Organizational...
Education
SUNY Empire State College
Bachelor's degree, Studys in Crime and Psychology
Erie Community College
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
Iroquois Central Highschool
Communication and Media Studies
Aaron O'Dell Aaron O'Dell's ClientLogic Experience 1998 - 2000
Job PMP and CSSBB Candidate with backround in Operations Management and Proposal Engineering
Industry Machinery
Experience
NitrousPC September 2014 - Present
GE Energy Management Services May 2013 - September 2014
GE Energy Power Conversion August 2012 - May 2013
Quantum Engineered Products September 2011 - February 2012
Best Buy 2010 - 2011
NitrousPC October 2007 - March 2010
Sodexo January 2005 - October 2007
ClientLogic 1998 - 2000
Skills
Troubleshooting, PLC, PXI, HMIs, Signal Processing, Signal Integrity, Signal Transduction, Signal Conditioning, Data Acquisition, Data Analysis, Process Improvement, Process Management, Network Engineering, Circuit Design, Circuit Analysis, Electronics Repair, Technical Writing, Technical Training, Technical Documentation, Product Development, Product Design, Marcellus Shale, OPPS, Safeland, SafeGulf, PEC Core, Proposal Writing, Proposal Generation, Government Proposals, Sales Support Tools, Production Support, Energy Conversion, Electrical Engineering, Project Management, Budgets, Electronics, Electricians, Operations Management, AutoCAD, Microsoft Office, Power Conversion, SAP, Supply Chain Management, Process Control, Microsoft Excel, Software Documentation, Management, Engineering, Leadership, Technical Support
Education
Erie Community College 1998 — 2000
Electrical Engineering
Pensacola Christian College 1996 — 1998
Mechanical Engineering
NitrousPC September 2014 - Present
GE Energy Management Services May 2013 - September 2014
GE Energy Power Conversion August 2012 - May 2013
Quantum Engineered Products September 2011 - February 2012
Best Buy 2010 - 2011
NitrousPC October 2007 - March 2010
Sodexo January 2005 - October 2007
ClientLogic 1998 - 2000
Skills
Troubleshooting, PLC, PXI, HMIs, Signal Processing, Signal Integrity, Signal Transduction, Signal Conditioning, Data Acquisition, Data Analysis, Process Improvement, Process Management, Network Engineering, Circuit Design, Circuit Analysis, Electronics Repair, Technical Writing, Technical Training, Technical Documentation, Product Development, Product Design, Marcellus Shale, OPPS, Safeland, SafeGulf, PEC Core, Proposal Writing, Proposal Generation, Government Proposals, Sales Support Tools, Production Support, Energy Conversion, Electrical Engineering, Project Management, Budgets, Electronics, Electricians, Operations Management, AutoCAD, Microsoft Office, Power Conversion, SAP, Supply Chain Management, Process Control, Microsoft Excel, Software Documentation, Management, Engineering, Leadership, Technical Support
Education
Erie Community College 1998 — 2000
Electrical Engineering
Pensacola Christian College 1996 — 1998
Mechanical Engineering
Shane Pitman Shane Pitman's ClientLogic Experience 2000 - 2004
Job Senior System Engineer at PerfectServe, Inc.
Industry Information Technology and Services
Experience
PerfectServe, Inc. January 2015 - Present
Information Technology Partners 2004 - January 2015
ClientLogic 2000 - 2004
Skills
Disaster Recovery, Microsoft Exchange, Microsoft SQL Server, Windows Server, Troubleshooting, Active Directory, Computer Hardware, VMware, Networking, Servers, Virtualization, IIS, System Administration, Operating Systems, IT Management, Data Center, Blackberry Enterprise..., SAN, Storage Area Networks, TCP/IP, Hardware, Group Policy, IT Operations, Firewalls, DNS, Network Administration, Windows, Technical Support, VMware ESX, VoIP, DHCP, Network Security, SharePoint, Windows XP, Switches, Security, Storage, Windows 7
Education
ITT Technical Institute-Indianapolis
PerfectServe, Inc. January 2015 - Present
Information Technology Partners 2004 - January 2015
ClientLogic 2000 - 2004
Skills
Disaster Recovery, Microsoft Exchange, Microsoft SQL Server, Windows Server, Troubleshooting, Active Directory, Computer Hardware, VMware, Networking, Servers, Virtualization, IIS, System Administration, Operating Systems, IT Management, Data Center, Blackberry Enterprise..., SAN, Storage Area Networks, TCP/IP, Hardware, Group Policy, IT Operations, Firewalls, DNS, Network Administration, Windows, Technical Support, VMware ESX, VoIP, DHCP, Network Security, SharePoint, Windows XP, Switches, Security, Storage, Windows 7
Education
ITT Technical Institute-Indianapolis
Todd Cretacci Todd Cretacci's ClientLogic Experience October 2005 - June 2009
Job Project Engineer, Assistant Vice President at First Niagara Bank
Industry Information Technology and Services
Experience
First Niagara Bank September 2015 - Present
First Niagara Bank February 2012 - September 2015
Sitel June 2009 - February 2012
ClientLogic October 2005 - June 2009
Adelphia January 2002 - April 2005
ClientLogic November 1999 - April 2002
Skills
Active Directory, Servers, Group Policy, Windows 7, SCCM, System Deployment, Windows Server, XP, Windows XP, Network Administration, Operating Systems, Troubleshooting, Computer Hardware, Windows, Microsoft Technologies, Hardware, ITIL, TCP/IP, Security, WSUS, DHCP, VMware, VMware ESX, DNS, KMS, Norton Ghost, Technical Support, Software Documentation, Software Installation, Networking, Windows Vista, Printers, Dell PowerEdge Servers, Powershell, VBScript, Batch Files, Virtualization
Education
Erie Community College 1994 — 1997
Associates, Applied Science
First Niagara Bank September 2015 - Present
First Niagara Bank February 2012 - September 2015
Sitel June 2009 - February 2012
ClientLogic October 2005 - June 2009
Adelphia January 2002 - April 2005
ClientLogic November 1999 - April 2002
Skills
Active Directory, Servers, Group Policy, Windows 7, SCCM, System Deployment, Windows Server, XP, Windows XP, Network Administration, Operating Systems, Troubleshooting, Computer Hardware, Windows, Microsoft Technologies, Hardware, ITIL, TCP/IP, Security, WSUS, DHCP, VMware, VMware ESX, DNS, KMS, Norton Ghost, Technical Support, Software Documentation, Software Installation, Networking, Windows Vista, Printers, Dell PowerEdge Servers, Powershell, VBScript, Batch Files, Virtualization
Education
Erie Community College 1994 — 1997
Associates, Applied Science
Jay Wohlken's ClientLogic Experience November 2002 - March 2003
Job Director, Web Technology at Asurion
Industry Computer Software
Experience
Asurion November 2010 - Present
Edgenet April 2007 - November 2010
Edgenet April 2007 - March 2009
Aspect Software May 2006 - April 2007
Aspect June 2003 - May 2006
ClientLogic November 2002 - March 2003
DuPont June 2001 - August 2001
Sprint PCS December 1999 - June 2000
TCS Management Group, Inc June 1997 - November 1999
Skills
SDLC, SaaS, Strategy, Product Management, Strategic Partnerships, Cross-functional Team..., Management, Product Marketing, Leadership, Analytics, Product Lifecycle..., Mobile Devices, Management Consulting, Enterprise Software, Business Development, Marketing Strategy, Scrum, Software Development, Start-ups, Go-to-market Strategy, Agile Methodologies
Education
Duke University (Fuqua School of Business) 2000 — 2002
MBA, Marketing
Vanderbilt University 1993 — 1997
BA, Psychology & German
Penncrest High School 1989 — 1993
General Preparatory, Class Valedictorian
Asurion November 2010 - Present
Edgenet April 2007 - November 2010
Edgenet April 2007 - March 2009
Aspect Software May 2006 - April 2007
Aspect June 2003 - May 2006
ClientLogic November 2002 - March 2003
DuPont June 2001 - August 2001
Sprint PCS December 1999 - June 2000
TCS Management Group, Inc June 1997 - November 1999
Skills
SDLC, SaaS, Strategy, Product Management, Strategic Partnerships, Cross-functional Team..., Management, Product Marketing, Leadership, Analytics, Product Lifecycle..., Mobile Devices, Management Consulting, Enterprise Software, Business Development, Marketing Strategy, Scrum, Software Development, Start-ups, Go-to-market Strategy, Agile Methodologies
Education
Duke University (Fuqua School of Business) 2000 — 2002
MBA, Marketing
Vanderbilt University 1993 — 1997
BA, Psychology & German
Penncrest High School 1989 — 1993
General Preparatory, Class Valedictorian
Debbie Maxie Debbie Maxie's ClientLogic Experience December 2003 - February 2005
Job Project Manager at Principle Group
Industry Marketing and Advertising
Experience
Principle Group July 2009 - Present
ImagePoint February 2007 - January 2009
GAIM Golf February 2005 - July 2007
Clientlogic December 2003 - February 2005
Elo TouchSystems/Tyco Electronics July 1986 - September 2001
Skills
Account Management, Project Management, Customer Service, Project Planning, New Business Development, Team Leadership, Team Building, Contract Negotiation, Operations Management, Negotiation, Strategic Planning, Contract Management, Management, Microsoft Office, Manufacturing, Customer Satisfaction, Business Development, Program Management, Product Development, Team Management, Sales, Marketing, Marketing Communications, Leadership, Procurement, Retail, Process Improvement, Strategy, Business Strategy, Marketing Strategy
Education
Drexel University
San Francisco State University
Principle Group July 2009 - Present
ImagePoint February 2007 - January 2009
GAIM Golf February 2005 - July 2007
Clientlogic December 2003 - February 2005
Elo TouchSystems/Tyco Electronics July 1986 - September 2001
Skills
Account Management, Project Management, Customer Service, Project Planning, New Business Development, Team Leadership, Team Building, Contract Negotiation, Operations Management, Negotiation, Strategic Planning, Contract Management, Management, Microsoft Office, Manufacturing, Customer Satisfaction, Business Development, Program Management, Product Development, Team Management, Sales, Marketing, Marketing Communications, Leadership, Procurement, Retail, Process Improvement, Strategy, Business Strategy, Marketing Strategy
Education
Drexel University
San Francisco State University
Donna Price Donna Price's ClientLogic Experience May 1997 - October 2002
Job Team Manager Apple
Industry Retail
Experience
Apple June 2015 - Present
Amazon.com May 2010 - June 2015
Amazon August 2005 - May 2010
Amazon October 2002 - August 2005
ClientLogic May 1997 - October 2002
Skills
Performance Management, Customer Service, Customer Experience, Customer Satisfaction, Call Center, Operations Management, E-commerce, Process Improvement, Call Centers, Leadership, Team Management, Cross-functional Team..., Leadership Development, CRM, Project Management, Vendor Management, Employee Relations, Team Building, Program Management, Team Leadership, Product Management, Management, Microsoft Office, Customer Retention, Business Analysis, Training, Data Analysis, Recruiting, Outsourcing, Quality Assurance, Retail, Coaching, Employee Training, Analysis
Education
University of Phoenix 2009 — 2012
Business Administration and Management, General
Huntington Junior College 2002 — 2004
Associate of Arts (AA), Medical/Clinical Assistant
Apple June 2015 - Present
Amazon.com May 2010 - June 2015
Amazon August 2005 - May 2010
Amazon October 2002 - August 2005
ClientLogic May 1997 - October 2002
Skills
Performance Management, Customer Service, Customer Experience, Customer Satisfaction, Call Center, Operations Management, E-commerce, Process Improvement, Call Centers, Leadership, Team Management, Cross-functional Team..., Leadership Development, CRM, Project Management, Vendor Management, Employee Relations, Team Building, Program Management, Team Leadership, Product Management, Management, Microsoft Office, Customer Retention, Business Analysis, Training, Data Analysis, Recruiting, Outsourcing, Quality Assurance, Retail, Coaching, Employee Training, Analysis
Education
University of Phoenix 2009 — 2012
Business Administration and Management, General
Huntington Junior College 2002 — 2004
Associate of Arts (AA), Medical/Clinical Assistant
Bryan McDaniel's ClientLogic Experience November 1999 - October 2001
Job Developer, Systems Analyst, Project Manager
Industry Information Technology and Services
Experience
SCI Consulting January 2005 - Present
Overclockers Club January 2009 - January 2012
Crossville Medical Group, P.A. September 2009 - December 2011
Open Range Software, Inc July 2008 - December 2010
MELE Associates November 2003 - December 2004
Roane State Community College 2002 - 2004
Advanced Resource Technologies, Inc. August 2003 - November 2003
Integrated Systems Technologies, Inc. January 2002 - August 2003
ClientLogic November 1999 - October 2001
Skills
Microsoft SQL Server, PHP, Windows, XML, Oracle, Project Management, SQL, Networking, Programming, Linux, HTML, Databases, XHTML, Dreamweaver, Microsoft Office, Apache, SQL Server 2000-2008, Mac OS X, TCP/IP, Windows Server, NextGen, jQuery, Oracle Application..., Critical Thinking, PL/SQL, Software Quality..., Apex Programming, Oracle Application..., MySQL, iOS, User Interface Design, Section 508
Education
Strayer University (VA) 2011 — 2014
BS
Fountainhead College of Technology 2010 — 2011
Associate
SCI Consulting January 2005 - Present
Overclockers Club January 2009 - January 2012
Crossville Medical Group, P.A. September 2009 - December 2011
Open Range Software, Inc July 2008 - December 2010
MELE Associates November 2003 - December 2004
Roane State Community College 2002 - 2004
Advanced Resource Technologies, Inc. August 2003 - November 2003
Integrated Systems Technologies, Inc. January 2002 - August 2003
ClientLogic November 1999 - October 2001
Skills
Microsoft SQL Server, PHP, Windows, XML, Oracle, Project Management, SQL, Networking, Programming, Linux, HTML, Databases, XHTML, Dreamweaver, Microsoft Office, Apache, SQL Server 2000-2008, Mac OS X, TCP/IP, Windows Server, NextGen, jQuery, Oracle Application..., Critical Thinking, PL/SQL, Software Quality..., Apex Programming, Oracle Application..., MySQL, iOS, User Interface Design, Section 508
Education
Strayer University (VA) 2011 — 2014
BS
Fountainhead College of Technology 2010 — 2011
Associate
Paul Zarbo's ClientLogic Experience January 1997 - January 2000
Job Unified Communication Engineer II at Fidelis Care
Industry Telecommunications
Experience
Fidelis Care September 2015 - Present
Fidelis Care January 2014 - September 2015
Computer Task Group 2003 - January 2014
Computer Task Group January 2005 - January 2008
Computer Task Group January 2003 - January 2005
EDS Group January 2003 - December 2003
Time Warner Cable January 2001 - January 2003
CompUSA January 2000 - January 2001
ClientLogic January 1997 - January 2000
Skills
Voice Mail, Servers, System Administration, Cabling, Active Directory, VM, Avaya, Computer Hardware, SharePoint, Windows Server, Windows, DNS, Provisioning, Switches, XP, WAN, Troubleshooting, Hardware, PBX, Remedy, Windows Server 2003, Software Installation, DHCP, TCP/IP, Desktop Support, Avaya System Platform, MOC, VMware, Red Hat Linux, CentOS, Avaya One-X Mobile, Avaya One-X Comunicator, Avaya Client Enablement..., Avaya Application..., Avaya Communication..., H.323, SIP, Unified Communications, Media Gateways, LSP, VPN, Firewalls, QoS, NAT, Android, iOS, Windows Phone, IEEE 802.11, Technical Support, Boy Scouts
Education
Erie Community College 1992 — 1994
Business Administration and Management, General
Fidelis Care September 2015 - Present
Fidelis Care January 2014 - September 2015
Computer Task Group 2003 - January 2014
Computer Task Group January 2005 - January 2008
Computer Task Group January 2003 - January 2005
EDS Group January 2003 - December 2003
Time Warner Cable January 2001 - January 2003
CompUSA January 2000 - January 2001
ClientLogic January 1997 - January 2000
Skills
Voice Mail, Servers, System Administration, Cabling, Active Directory, VM, Avaya, Computer Hardware, SharePoint, Windows Server, Windows, DNS, Provisioning, Switches, XP, WAN, Troubleshooting, Hardware, PBX, Remedy, Windows Server 2003, Software Installation, DHCP, TCP/IP, Desktop Support, Avaya System Platform, MOC, VMware, Red Hat Linux, CentOS, Avaya One-X Mobile, Avaya One-X Comunicator, Avaya Client Enablement..., Avaya Application..., Avaya Communication..., H.323, SIP, Unified Communications, Media Gateways, LSP, VPN, Firewalls, QoS, NAT, Android, iOS, Windows Phone, IEEE 802.11, Technical Support, Boy Scouts
Education
Erie Community College 1992 — 1994
Business Administration and Management, General
Petrina Singletary's ClientLogic Experience January 2001 - May 2005
Job Manager at At&T
Industry Telecommunications
Experience
Pyramid Consulting January 2006 - Present
Pyramid Consulting January 2006 - Present
Pyramid Consulting January 2006 - Present
PYRAMID CONSULTING/SURVIS GROUP April 2006 - January 2007
BELLSOUTH2005-2006 May 2005 - April 2006
ClientLogic January 2001 - May 2005
HOUSE OF RAEFORD FARMS January 1997 - January 2001
Education
Limestone College 2001 — 2003
LIMESTONE UNIVERSITY
Bachelor of Science, Business Administration; in
Shorter University
Masters, Business Administration
WILLIAMSBURG TECHNICAL COLLEGE
Associates, General Business
Pyramid Consulting January 2006 - Present
Pyramid Consulting January 2006 - Present
Pyramid Consulting January 2006 - Present
PYRAMID CONSULTING/SURVIS GROUP April 2006 - January 2007
BELLSOUTH2005-2006 May 2005 - April 2006
ClientLogic January 2001 - May 2005
HOUSE OF RAEFORD FARMS January 1997 - January 2001
Education
Limestone College 2001 — 2003
LIMESTONE UNIVERSITY
Bachelor of Science, Business Administration; in
Shorter University
Masters, Business Administration
WILLIAMSBURG TECHNICAL COLLEGE
Associates, General Business
Rob Jaskowiak's ClientLogic Experience 1996 - 2002
Job Manager at INSTALLS inc
Industry Telecommunications
Experience
INSTALLS inc September 2002 - Present
ClientLogic 1996 - 2002
Skills
Call Centers, Training, Team Building, Customer Service, Software Documentation, Vendor Management, Customer Experience, Troubleshooting, Process Improvement, Customer Satisfaction, Telecommunications, Leadership
Education
Erie Community College 1988 — 1989
INSTALLS inc September 2002 - Present
ClientLogic 1996 - 2002
Skills
Call Centers, Training, Team Building, Customer Service, Software Documentation, Vendor Management, Customer Experience, Troubleshooting, Process Improvement, Customer Satisfaction, Telecommunications, Leadership
Education
Erie Community College 1988 — 1989
Cynthia Aderholdt's ClientLogic Experience December 2002 - November 2004
Job Store Support Technician at Pilot Travel Centers LLC
Industry Information Technology and Services
Experience
Pilot Travel Centers LLC November 2004 - Present
ClientLogic December 2002 - November 2004
Wal-Mart May 2000 - December 2002
Skills
Customer Service, Computer Hardware, Team Leadership, Troubleshooting, Software Documentation, Customer Satisfaction, Windows, Inventory Management, System Administration, Team Building, Process Improvement, Technical Support, Windows 7
Education
ITT 2000 — 2002
ITT Technical Institute-Knoxville
Associate's degree, Computer Technology/Computer Systems Technology
Pilot Travel Centers LLC November 2004 - Present
ClientLogic December 2002 - November 2004
Wal-Mart May 2000 - December 2002
Skills
Customer Service, Computer Hardware, Team Leadership, Troubleshooting, Software Documentation, Customer Satisfaction, Windows, Inventory Management, System Administration, Team Building, Process Improvement, Technical Support, Windows 7
Education
ITT 2000 — 2002
ITT Technical Institute-Knoxville
Associate's degree, Computer Technology/Computer Systems Technology
James Donn's ClientLogic Experience 1998 - 2000
Job Senior Sales Engineer at Splunk
Industry Computer Networking
Experience
Splunk May 2012 - Present
MITRE October 2011 - May 2012
Harvard University August 2007 - October 2011
HSBC Private Bank 2000 - 2007
HSBC 2000 - 2007
ClientLogic 1998 - 2000
Skills
Security, Virtualization, Firewalls, TCP/IP, VPN, Cisco Technologies, DNS, VMware, Data Center, ITIL, Unix, Linux, Active Directory, System Administration, Network Security, Perl, Windows, Troubleshooting, Splunk, Networking
Education
Ithaca College
State University of New York College at Buffalo
Bachelor of Applied Science (BASc), Physics
Splunk May 2012 - Present
MITRE October 2011 - May 2012
Harvard University August 2007 - October 2011
HSBC Private Bank 2000 - 2007
HSBC 2000 - 2007
ClientLogic 1998 - 2000
Skills
Security, Virtualization, Firewalls, TCP/IP, VPN, Cisco Technologies, DNS, VMware, Data Center, ITIL, Unix, Linux, Active Directory, System Administration, Network Security, Perl, Windows, Troubleshooting, Splunk, Networking
Education
Ithaca College
State University of New York College at Buffalo
Bachelor of Applied Science (BASc), Physics
Horace Martin's ClientLogic Experience 2003 - 2007
Job Business Operations Director
Industry Outsourcing/Offshoring
Experience
ACS, a Xerox Company January 2009 - July 2011
ClientLogic 2003 - 2007
Skills
Call Center, Contact Centre, Customer Satisfaction, P&L Management, Operations Management, BPO, IEX, Contact Centers, Process Improvement, Call Centers, Change Management, VoIP, Leadership, Management, Workforce Management, Human Resources, CRM, Business Process..., Customer Retention, Team Leadership
Education
Florida State University - College of Business 1975 — 1980
BS, Management
ACS, a Xerox Company January 2009 - July 2011
ClientLogic 2003 - 2007
Skills
Call Center, Contact Centre, Customer Satisfaction, P&L Management, Operations Management, BPO, IEX, Contact Centers, Process Improvement, Call Centers, Change Management, VoIP, Leadership, Management, Workforce Management, Human Resources, CRM, Business Process..., Customer Retention, Team Leadership
Education
Florida State University - College of Business 1975 — 1980
BS, Management
Trace Belcher's ClientLogic Experience November 1999 - April 2002
Job Training Consultant
Industry Education Management
Experience
Enterprise Training & Consulting May 1992 - Present
Garmin International August 2012 - March 2015
The Training Associates 2010 - August 2012
TruWaste Project February 2010 - November 2011
Jewelry Television by ACN October 2004 - February 2010
CompUSA April 2002 - October 2004
ClientLogic November 1999 - April 2002
ExecuTrain of Knoxville May 1998 - October 1999
ABC Computer Learning Center January 1997 - April 1998
Skills
Technical Training, Courseware Development, Virtual Training, Operations Training, Classroom Training, E-learning Development, Instructor-led Training, ILT, ADDIE, SCORM, Plateau, Education Software, Project Management, E-Learning, Learning Management..., Learn.com, SharePoint, MS Project, Adobe eLearning Suite, Leadership Development, New Hire Orientations, Associate Development, Call Center Training, Customer Service..., E-learning..., Adobe Photoshop, Problem Solving, Thinking Outside The Box, Making the Complex..., Getting The Job Done, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft Powerpoint, Microsoft Access, Human Resources, Talent Management, Talent Developer, Classroom, PowerPoint, Call Center, Franklin Covey 7 Habits, Franklin Covey 5 Choices, Instructional Design, Training, Call Centers, Blended Learning, Captivate, Job Aids, Photoshop
Education
Kansas State University 2012 — 2017
Doctor of Philosophy (Ph.D.), Adult and Continuing Education and Teaching, 4.0
The University of Tennessee at Chattanooga 1990 — 1992
MS, Ind./Org Psychology
East Tennessee State University 1988 — 1990
BS, Psychology
Lee University 1986 — 1988
n/a, General Psychology
McMinn County High School
McMinn County High School
Enterprise Training & Consulting May 1992 - Present
Garmin International August 2012 - March 2015
The Training Associates 2010 - August 2012
TruWaste Project February 2010 - November 2011
Jewelry Television by ACN October 2004 - February 2010
CompUSA April 2002 - October 2004
ClientLogic November 1999 - April 2002
ExecuTrain of Knoxville May 1998 - October 1999
ABC Computer Learning Center January 1997 - April 1998
Skills
Technical Training, Courseware Development, Virtual Training, Operations Training, Classroom Training, E-learning Development, Instructor-led Training, ILT, ADDIE, SCORM, Plateau, Education Software, Project Management, E-Learning, Learning Management..., Learn.com, SharePoint, MS Project, Adobe eLearning Suite, Leadership Development, New Hire Orientations, Associate Development, Call Center Training, Customer Service..., E-learning..., Adobe Photoshop, Problem Solving, Thinking Outside The Box, Making the Complex..., Getting The Job Done, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft Powerpoint, Microsoft Access, Human Resources, Talent Management, Talent Developer, Classroom, PowerPoint, Call Center, Franklin Covey 7 Habits, Franklin Covey 5 Choices, Instructional Design, Training, Call Centers, Blended Learning, Captivate, Job Aids, Photoshop
Education
Kansas State University 2012 — 2017
Doctor of Philosophy (Ph.D.), Adult and Continuing Education and Teaching, 4.0
The University of Tennessee at Chattanooga 1990 — 1992
MS, Ind./Org Psychology
East Tennessee State University 1988 — 1990
BS, Psychology
Lee University 1986 — 1988
n/a, General Psychology
McMinn County High School
McMinn County High School
Janice Chaussee, CBP, PMP's ClientLogic Experience May 2000 - June 2001
Job Director, Product Management National Account Services H&W at ADP
Industry Human Resources
Experience
ADP September 2013 - Present
Fidelity Investments March 2012 - September 2013
Fidelity Investments 2005 - March 2012
CIGNA Healthcare July 2001 - December 2004
ClientLogic May 2000 - June 2001
Skills
Outsourcing, SDLC, Relationship Management, Business Analysis, Requirements Gathering, Budgets, Program Management, Risk Management, Product Management, Business Process..., Cross-functional Team..., Project Portfolio..., CRM, PMP, Visio
Education
Rivier University 2010 — 2012
Master of Business Administration (M.B.A.)
Lipscomb University 1986 — 1989
B.S., Accounting
ADP September 2013 - Present
Fidelity Investments March 2012 - September 2013
Fidelity Investments 2005 - March 2012
CIGNA Healthcare July 2001 - December 2004
ClientLogic May 2000 - June 2001
Skills
Outsourcing, SDLC, Relationship Management, Business Analysis, Requirements Gathering, Budgets, Program Management, Risk Management, Product Management, Business Process..., Cross-functional Team..., Project Portfolio..., CRM, PMP, Visio
Education
Rivier University 2010 — 2012
Master of Business Administration (M.B.A.)
Lipscomb University 1986 — 1989
B.S., Accounting
Philip Schnepp, MBA's ClientLogic Experience 2000 - 2003
Job Training Coordinator/HR
Industry Automotive
Experience
Cosma International Group of Magna International Inc. October 2013 - Present
Whirlpool Corporation February 2009 - October 2013
The Rush 247 November 2008 - March 2009
Comcast Cable May 2004 - October 2008
ClientLogic 2000 - 2003
Skills
Cross-functional Team..., Customer Service, Management, Call Centers, Team Building, Customer Experience, SAP, Coaching, Troubleshooting, Performance Management, Team Leadership, Leadership, Customer Satisfaction, Product Development, Software Documentation, Pricing, Process Improvement, Project Management, Call Center, Strategic Planning, Sales, Account Management, Inventory Management, Payroll, Training, Human Resources, Employee Relations, Employee Training, New Hire Orientations, Access, Employee Engagement, Microsoft Excel, Outlook, Organizational..., Microsoft Office, PowerPoint, Interviews, Teamwork, Time Management, Training & Development
Education
King University 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Tennessee Wesleyan College 2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Human Resources Management/Personnel Administration, General
Pellissippi State Community College 2011 — 2012
Associate of Science (AS), Business Administration and Management, General
Cosma International Group of Magna International Inc. October 2013 - Present
Whirlpool Corporation February 2009 - October 2013
The Rush 247 November 2008 - March 2009
Comcast Cable May 2004 - October 2008
ClientLogic 2000 - 2003
Skills
Cross-functional Team..., Customer Service, Management, Call Centers, Team Building, Customer Experience, SAP, Coaching, Troubleshooting, Performance Management, Team Leadership, Leadership, Customer Satisfaction, Product Development, Software Documentation, Pricing, Process Improvement, Project Management, Call Center, Strategic Planning, Sales, Account Management, Inventory Management, Payroll, Training, Human Resources, Employee Relations, Employee Training, New Hire Orientations, Access, Employee Engagement, Microsoft Excel, Outlook, Organizational..., Microsoft Office, PowerPoint, Interviews, Teamwork, Time Management, Training & Development
Education
King University 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Tennessee Wesleyan College 2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Human Resources Management/Personnel Administration, General
Pellissippi State Community College 2011 — 2012
Associate of Science (AS), Business Administration and Management, General
Grant White's ClientLogic Experience October 1998 - June 2001
Job Application Development Engineer at Comcast
Industry Telecommunications
Experience
Comcast Cable October 2007 - Present
Comcast Cable November 2006 - October 2007
Comcast Cable June 2001 - June 2005
ClientLogic October 1998 - June 2001
Skills
Software Development, Web Development, Web Services, Web Design, Websites, Training, Microsoft SQL Server, SQL, Oracle SQL, MySQL, Databases, PHP, ASP, Apache, Silverlight, C# 4.0, Java, Linux, XML, HTML, CSS3, JavaScript, Windows, Troubleshooting, Technical Support, TCP/IP, Process Improvement, Microsoft Office, Telecommunications, Networking, VoIP, Call Center, IP, Broadband, Visual Studio, Operating Systems, IIS, Unix, Ethernet, Telephony, Call Centers, AJAX, Web Applications, VOD, CSS, Cable Television
Education
Delaware Technical and Community College-Stanton-Wilmington 2013 — 2017
Computer Science, Computer Programming
Thomas Edison State College 2012 — 2013
Computer Science
Comcast Cable October 2007 - Present
Comcast Cable November 2006 - October 2007
Comcast Cable June 2001 - June 2005
ClientLogic October 1998 - June 2001
Skills
Software Development, Web Development, Web Services, Web Design, Websites, Training, Microsoft SQL Server, SQL, Oracle SQL, MySQL, Databases, PHP, ASP, Apache, Silverlight, C# 4.0, Java, Linux, XML, HTML, CSS3, JavaScript, Windows, Troubleshooting, Technical Support, TCP/IP, Process Improvement, Microsoft Office, Telecommunications, Networking, VoIP, Call Center, IP, Broadband, Visual Studio, Operating Systems, IIS, Unix, Ethernet, Telephony, Call Centers, AJAX, Web Applications, VOD, CSS, Cable Television
Education
Delaware Technical and Community College-Stanton-Wilmington 2013 — 2017
Computer Science, Computer Programming
Thomas Edison State College 2012 — 2013
Computer Science
Don Bakowski's ClientLogic Experience January 1999 - March 2005
Job MCTSS at WNYRIC
Industry Computer Software
Experience
WNYRIC March 2006 - Present
ClientLogic January 1999 - March 2005
Skills
Management, Microsoft Office, Project Management, Customer Service, Leadership, Sales, Microsoft Excel, Strategic Planning, Marketing, SQL
Education
Medaille College 1997 — 2002
CIS
WNYRIC March 2006 - Present
ClientLogic January 1999 - March 2005
Skills
Management, Microsoft Office, Project Management, Customer Service, Leadership, Sales, Microsoft Excel, Strategic Planning, Marketing, SQL
Education
Medaille College 1997 — 2002
CIS
Keisha Armstrong's ClientLogic Experience 2002 - 2004
Job General Manager at WilliamsSonoma
Industry Retail
Experience
Williams-Sonoma, Inc. May 2011 - Present
Williams-Sonoma, Inc. August 2006 - May 2011
Dell, Inc. 2004 - 2006
ClientLogic 2002 - 2004
VarTec Telecom July 1999 - May 2002
Verizon Information Services September 1998 - August 2001
Skills
Training, Call Centers, Strategic Planning, Program Management, Management, Recruiting, Call Center, Leadership Development, Talent Acquisition, Leadership, Project Management, Customer Service, Outsourcing, Performance Management, Budgets, Instructional Design
Education
Langston University 1991 — 1994
Bachelor of Arts (B.A.), Sociology
Langston University 1991 — 1994
B.A, Sociology
Williams-Sonoma, Inc. May 2011 - Present
Williams-Sonoma, Inc. August 2006 - May 2011
Dell, Inc. 2004 - 2006
ClientLogic 2002 - 2004
VarTec Telecom July 1999 - May 2002
Verizon Information Services September 1998 - August 2001
Skills
Training, Call Centers, Strategic Planning, Program Management, Management, Recruiting, Call Center, Leadership Development, Talent Acquisition, Leadership, Project Management, Customer Service, Outsourcing, Performance Management, Budgets, Instructional Design
Education
Langston University 1991 — 1994
Bachelor of Arts (B.A.), Sociology
Langston University 1991 — 1994
B.A, Sociology
Erik Stell's ClientLogic Experience February 1996 - July 1998
Job Software Developer at EFT Source
Industry Computer Software
Experience
EFT Source March 2011 - Present
Comdata October 2009 - March 2011
Rogers Group Inc. June 2008 - October 2009
Healthcare Management Systems August 2007 - April 2008
NFIB 2001 - 2007
Crye Leike Realtors September 1998 - April 2001
ClientLogic February 1996 - July 1998
United States Air Force June 1993 - June 1996
Skills
SQL, Software Development, C#, Java, jQuery, jQuery UI, Agile Methodologies, Business Analysis, JavaScript, XML, Java Enterprise Edition, Microsoft SQL Server, Process Improvement, JSP, Linux, Requirements Analysis, HTML, Visual Studio, ASP.NET, Database Design, .NET
Education
Louisiana Tech University 1993 — 1994
-, General Studies, C Programming
EFT Source March 2011 - Present
Comdata October 2009 - March 2011
Rogers Group Inc. June 2008 - October 2009
Healthcare Management Systems August 2007 - April 2008
NFIB 2001 - 2007
Crye Leike Realtors September 1998 - April 2001
ClientLogic February 1996 - July 1998
United States Air Force June 1993 - June 1996
Skills
SQL, Software Development, C#, Java, jQuery, jQuery UI, Agile Methodologies, Business Analysis, JavaScript, XML, Java Enterprise Edition, Microsoft SQL Server, Process Improvement, JSP, Linux, Requirements Analysis, HTML, Visual Studio, ASP.NET, Database Design, .NET
Education
Louisiana Tech University 1993 — 1994
-, General Studies, C Programming
Catherine Babiarz's ClientLogic Experience September 2005 - February 2006
Job Accountant III at ServiceMaster
Industry Accounting
Experience
ServiceMaster May 2010 - Present
ServiceMaster December 2009 - May 2010
ServiceMaster August 2008 - December 2009
ServiceMaster January 2007 - July 2008
Terminix March 2006 - December 2006
ClientLogic September 2005 - February 2006
Empire Construction LLC February 2005 - August 2005
Key Staff Source January 2005 - January 2005
Garan, Incorporated September 2003 - August 2004
Skills
General Ledger, Accounting, Account Reconciliation, Financial Reporting
Education
Mississippi State University 1999 — 2003
BBA, BA, International Business (Accounting, Spanish)
ServiceMaster May 2010 - Present
ServiceMaster December 2009 - May 2010
ServiceMaster August 2008 - December 2009
ServiceMaster January 2007 - July 2008
Terminix March 2006 - December 2006
ClientLogic September 2005 - February 2006
Empire Construction LLC February 2005 - August 2005
Key Staff Source January 2005 - January 2005
Garan, Incorporated September 2003 - August 2004
Skills
General Ledger, Accounting, Account Reconciliation, Financial Reporting
Education
Mississippi State University 1999 — 2003
BBA, BA, International Business (Accounting, Spanish)
Cory McKay's ClientLogic Experience January 2002 - June 2002
Job Electronics Engineer at USAF
Industry Aviation & Aerospace
Experience
Robins AFB June 2002 - Present
ClientLogic January 2002 - June 2002
Knoxville Utilities Board August 1999 - January 2001
Skills
Labview, Sensors, Avionics, Military Operations, Command, Military, DoD, Aerospace, LabWindows/CVI, Security Clearance, Systems Engineering, Analog, Electronic Warfare, Test Stand, Top Secret, C, Radar, Space Systems, Operational Planning, Proposal Writing, UAV, C4ISR
Education
Mercer University 2007 — 2009
MSE Engineering Management, Technical Communications Minor
University of Tennessee-Knoxville 1996 — 2001
BS Electrical Engineering, Software, Digital Communications
Robins AFB June 2002 - Present
ClientLogic January 2002 - June 2002
Knoxville Utilities Board August 1999 - January 2001
Skills
Labview, Sensors, Avionics, Military Operations, Command, Military, DoD, Aerospace, LabWindows/CVI, Security Clearance, Systems Engineering, Analog, Electronic Warfare, Test Stand, Top Secret, C, Radar, Space Systems, Operational Planning, Proposal Writing, UAV, C4ISR
Education
Mercer University 2007 — 2009
MSE Engineering Management, Technical Communications Minor
University of Tennessee-Knoxville 1996 — 2001
BS Electrical Engineering, Software, Digital Communications
Oluronke Adebiyi's ClientLogic Experience February 2004 - December 2005
Job Anthem Foundation Project Coordinator at American Heart Association
Industry Management Consulting
Experience
American Heart Association March 2011 - Present
Ross, Kelley & Hosford August 2010 - February 2011
No Sky Solutions March 2007 - June 2010
Okittibeha County Hospital August 2006 - March 2007
ClientLogic February 2004 - December 2005
Skills
Customer Service, Healthcare, Microsoft Office, Microsoft Excel, Sales Management, PowerPoint, Microsoft Word, Teamwork, Telecommunications, Outlook, Team Leadership, New Business Development, Cpr Certified, Event Planning, Leadership, Salesforce.com, Team Building, Training, Account Management, Management, Sales
Education
Grand Canyon University 2013 — 2017
Bachelor of Science in Psychology
Hebron Christian School 1992 — 2002
American Heart Association March 2011 - Present
Ross, Kelley & Hosford August 2010 - February 2011
No Sky Solutions March 2007 - June 2010
Okittibeha County Hospital August 2006 - March 2007
ClientLogic February 2004 - December 2005
Skills
Customer Service, Healthcare, Microsoft Office, Microsoft Excel, Sales Management, PowerPoint, Microsoft Word, Teamwork, Telecommunications, Outlook, Team Leadership, New Business Development, Cpr Certified, Event Planning, Leadership, Salesforce.com, Team Building, Training, Account Management, Management, Sales
Education
Grand Canyon University 2013 — 2017
Bachelor of Science in Psychology
Hebron Christian School 1992 — 2002
Kelly Looney's ClientLogic Experience 2003 - 2004
Job Sr. Network Administrator at PMPA
Industry Information Technology and Services
Experience
PMPA September 2012 - Present
American Credit Acceptance March 2011 - August 2012
Asheville City Schools October 2004 - January 2011
ClientLogic 2003 - 2004
Auto-Owners Insurance December 1998 - December 2002
Skills
iSCSI, Storage Area Networks, VMware, Active Directory, DHCP, Disaster Recovery, Cisco Technologies, VMware ESX, vSphere, Windows Server, Backup Exec, Virtualization, DNS, Firewalls, Windows 7, EMC Storage, Data Center, System Administration, Server Administration, Routers, Switches, VPN, Network Security, Network Administration, Security, TCP/IP, Dell PowerEdge Servers, Microsoft Exchange, Citrix, Troubleshooting, Cisco IOS, SAN, LAN-WAN, WAN, Wireless Networking, Cisco Routers, CCNA, VoIP, Microsoft Certified..., Cisco Call Manager, Networking, Hardware, Symantec Endpoint..., XP, Servers, System Deployment, Routing, Blackberry Enterprise..., Cisco Wireless, Printers
Education
Eastern Michigan University 1996 — 1998
B.S., History, Political Science
Michigan Technological University 1992 — 1997
PMPA September 2012 - Present
American Credit Acceptance March 2011 - August 2012
Asheville City Schools October 2004 - January 2011
ClientLogic 2003 - 2004
Auto-Owners Insurance December 1998 - December 2002
Skills
iSCSI, Storage Area Networks, VMware, Active Directory, DHCP, Disaster Recovery, Cisco Technologies, VMware ESX, vSphere, Windows Server, Backup Exec, Virtualization, DNS, Firewalls, Windows 7, EMC Storage, Data Center, System Administration, Server Administration, Routers, Switches, VPN, Network Security, Network Administration, Security, TCP/IP, Dell PowerEdge Servers, Microsoft Exchange, Citrix, Troubleshooting, Cisco IOS, SAN, LAN-WAN, WAN, Wireless Networking, Cisco Routers, CCNA, VoIP, Microsoft Certified..., Cisco Call Manager, Networking, Hardware, Symantec Endpoint..., XP, Servers, System Deployment, Routing, Blackberry Enterprise..., Cisco Wireless, Printers
Education
Eastern Michigan University 1996 — 1998
B.S., History, Political Science
Michigan Technological University 1992 — 1997
Michael Dana's ClientLogic Experience 1996 - 2000
Job Senior Support Systems Engineer
Industry Information Technology and Services
Experience
Avatier August 2013 - Present
Seneca Gaming Corporation June 2012 - July 2013
Frontier Communications July 2008 - April 2012
Frontier Communications July 2008 - August 2010
Frontier Communications May 2010 - July 2010
Seger Communications Incorporated 2006 - 2008
ClientLogic 1996 - 2000
Skills
Access Management, Active Directory, Mergers and Acquisition, Security Audits, Compliance Audits, On-site Support, Remote Support, Desktop Support, Windows 7, Identity Management, Windows XP Professional, AS400, Computer Associates..., Quest Active Roles, Quest Single Sign-on, Remote Desktop, IBM iSeries, Information Security, Technical Support, Password Management, Security, Information Security..., Information Technology, Disaster Recovery, XP, Software Documentation, Troubleshooting, Computer Security, VPN, Computer Hardware, Firewalls, Servers, Network Security, VMware, Software Installation, Hardware, Network Engineering, Tripwire Enterprise, Tripwire, LAN-WAN, Routers, Switches, Data Center, Wireless Networking, WAN, Laptops, Network Design, Antivirus, Cisco Routers, Help Desk Support
Education
Genesee Community College 1992 — 1992
General Studies
Avatier August 2013 - Present
Seneca Gaming Corporation June 2012 - July 2013
Frontier Communications July 2008 - April 2012
Frontier Communications July 2008 - August 2010
Frontier Communications May 2010 - July 2010
Seger Communications Incorporated 2006 - 2008
ClientLogic 1996 - 2000
Skills
Access Management, Active Directory, Mergers and Acquisition, Security Audits, Compliance Audits, On-site Support, Remote Support, Desktop Support, Windows 7, Identity Management, Windows XP Professional, AS400, Computer Associates..., Quest Active Roles, Quest Single Sign-on, Remote Desktop, IBM iSeries, Information Security, Technical Support, Password Management, Security, Information Security..., Information Technology, Disaster Recovery, XP, Software Documentation, Troubleshooting, Computer Security, VPN, Computer Hardware, Firewalls, Servers, Network Security, VMware, Software Installation, Hardware, Network Engineering, Tripwire Enterprise, Tripwire, LAN-WAN, Routers, Switches, Data Center, Wireless Networking, WAN, Laptops, Network Design, Antivirus, Cisco Routers, Help Desk Support
Education
Genesee Community College 1992 — 1992
General Studies
Ryan Rotenberry's ClientLogic Experience 2002 - 2004
Job Licensed Practical Nurse, Medical/Oncology at Augusta Medical Center
Industry Hospital & Health Care
Experience
Augusta Medical Center February 2007 - Present
Alorica 2004 - 2005
ClientLogic 2002 - 2004
General Motors - OnStar 2001 - 2002
LPL Financial 1998 - 2001
Banc of America Securities 1996 - 1997
ITT Financial Services 1994 - 1995
First American Real Estate Tax Service 1990 - 1994
Kay Jewelers, Inc. 1987 - 1990
Education
Blue Ridge Community College 2007 — 2011
Nursing
ECPI University 2005 — 2006
Diploma, Practical Nursing
Augusta Medical Center February 2007 - Present
Alorica 2004 - 2005
ClientLogic 2002 - 2004
General Motors - OnStar 2001 - 2002
LPL Financial 1998 - 2001
Banc of America Securities 1996 - 1997
ITT Financial Services 1994 - 1995
First American Real Estate Tax Service 1990 - 1994
Kay Jewelers, Inc. 1987 - 1990
Education
Blue Ridge Community College 2007 — 2011
Nursing
ECPI University 2005 — 2006
Diploma, Practical Nursing
Jerald Ramos's ClientLogic Experience August 2004 - May 2005
Job AssistantRetail Store Manager at Verizon Wireless
Industry Wireless
Experience
Verizon Wireless November 2010 - Present
Verizon Wireless January 2009 - October 2010
Verizon Wireless March 2008 - December 2008
Verizon Wireless November 2006 - February 2008
Sprint June 2005 - July 2006
ClientLogic August 2004 - May 2005
Skills
Retail, Merchandising, Call Center, Telecommunications, Wireless, Customer Satisfaction, Customer Experience, Customer Retention, Technical Support, Marketing Management, Marketing, Social Media Marketing, Digital Marketing, Product Marketing, Strategy, Business Strategy, Creative Strategy, Management, Sales Management, Change Management, Event Management, Team Management, Video Production, Video Editing, Videography, Photography, Digital Photography, Customer Service, Customer Support, Customer Acquisition, iMovie, Business Administration, Project Management, Management Consulting, Creative Writing, Fashion Photography, Visual Merchandising, Operations Management, Merchandising Strategies, Inventory Management, Inventory Control, Special Events, Sales Operations, Organizational..., Organizational Change..., Multicultural Education, Multimedia Marketing..., Educational Technology, Mobile Technology
Education
Hawaii Pacific University 2010 — 2014
Master of Business Administration (M.B.A.), Organizational Changes and Development, 3.70
Hawaii Pacific University 2007 — 2010
Bachelor of Science in Business Administration, Marketing
Holy Angel University 2000 — 2004
Bachelor of Science in Computer Science, Information Technology
Verizon Wireless November 2010 - Present
Verizon Wireless January 2009 - October 2010
Verizon Wireless March 2008 - December 2008
Verizon Wireless November 2006 - February 2008
Sprint June 2005 - July 2006
ClientLogic August 2004 - May 2005
Skills
Retail, Merchandising, Call Center, Telecommunications, Wireless, Customer Satisfaction, Customer Experience, Customer Retention, Technical Support, Marketing Management, Marketing, Social Media Marketing, Digital Marketing, Product Marketing, Strategy, Business Strategy, Creative Strategy, Management, Sales Management, Change Management, Event Management, Team Management, Video Production, Video Editing, Videography, Photography, Digital Photography, Customer Service, Customer Support, Customer Acquisition, iMovie, Business Administration, Project Management, Management Consulting, Creative Writing, Fashion Photography, Visual Merchandising, Operations Management, Merchandising Strategies, Inventory Management, Inventory Control, Special Events, Sales Operations, Organizational..., Organizational Change..., Multicultural Education, Multimedia Marketing..., Educational Technology, Mobile Technology
Education
Hawaii Pacific University 2010 — 2014
Master of Business Administration (M.B.A.), Organizational Changes and Development, 3.70
Hawaii Pacific University 2007 — 2010
Bachelor of Science in Business Administration, Marketing
Holy Angel University 2000 — 2004
Bachelor of Science in Computer Science, Information Technology
Dale Treadway's ClientLogic Experience 2001 - February 2005
Job Command Center Leader at General Motors OnStar
Industry Consumer Services
Experience
General Motors - OnStar February 2005 - February 2011
ClientLogic 2001 - February 2005
Skills
Telematics, Customer Satisfaction, Customer Service, Call Center, Process Improvement, Cross-functional Team..., Program Management, Strategic Planning, Operations Management, Microsoft Excel, Microsoft Office, Team Building, Analysis, Call Centers, Performance Management, Troubleshooting, Business Analysis, Software Documentation, Team Leadership, Telecommunications, Forecasting, Process Scheduler, Change Management, Inventory Management, Training, Leadership, Process Engineering, Access, Data Analysis, Business Process..., Visio, Management
Education
Oakland Community College 2011 — 2012
Certificate, Systems Administration, Network Administration, Cyber Security
East Tennessee State University 1995 — 2000
Bachelor of Science (B.S.), Engineering Technology, General
General Motors - OnStar February 2005 - February 2011
ClientLogic 2001 - February 2005
Skills
Telematics, Customer Satisfaction, Customer Service, Call Center, Process Improvement, Cross-functional Team..., Program Management, Strategic Planning, Operations Management, Microsoft Excel, Microsoft Office, Team Building, Analysis, Call Centers, Performance Management, Troubleshooting, Business Analysis, Software Documentation, Team Leadership, Telecommunications, Forecasting, Process Scheduler, Change Management, Inventory Management, Training, Leadership, Process Engineering, Access, Data Analysis, Business Process..., Visio, Management
Education
Oakland Community College 2011 — 2012
Certificate, Systems Administration, Network Administration, Cyber Security
East Tennessee State University 1995 — 2000
Bachelor of Science (B.S.), Engineering Technology, General
Ben Spurrier's ClientLogic Experience October 2003 - September 2004
Job TSM and Storage Administrator at Brunswick Corporation
Industry Information Technology and Services
Experience
Brunswick Corporation July 2009 - Present
Brunswick Boat Group January 2006 - June 2008
Environmental Systems Corporation October 2004 - January 2006
HT Hackney October 2004 - January 2005
ClientLogic October 2003 - September 2004
Northrop Grumman Corporation June 2002 - October 2003
Skills
Data Center, Linux, Troubleshooting, AIX, CompTIA, System Administration, TSM Administration, Servers, VMware, Storage, Storage Area Networks, TSM, Cisco Technologies, Technical Support, Disaster Recovery, Windows Server, Virtualization, Hardware, VMware ESX, Networking, Unix, Infrastructure, NAS, iSCSI, IT Management, Backup Exec
Education
Western Governors University 2015 — 2018
Bachelor of Science (B.S.), Information Technology
Pellissippi State TCC 2005 — 2005
Maryville College 2001 — 2001
Brunswick Corporation July 2009 - Present
Brunswick Boat Group January 2006 - June 2008
Environmental Systems Corporation October 2004 - January 2006
HT Hackney October 2004 - January 2005
ClientLogic October 2003 - September 2004
Northrop Grumman Corporation June 2002 - October 2003
Skills
Data Center, Linux, Troubleshooting, AIX, CompTIA, System Administration, TSM Administration, Servers, VMware, Storage, Storage Area Networks, TSM, Cisco Technologies, Technical Support, Disaster Recovery, Windows Server, Virtualization, Hardware, VMware ESX, Networking, Unix, Infrastructure, NAS, iSCSI, IT Management, Backup Exec
Education
Western Governors University 2015 — 2018
Bachelor of Science (B.S.), Information Technology
Pellissippi State TCC 2005 — 2005
Maryville College 2001 — 2001
Tamara Uribarri's ClientLogic Experience 2002 - 2003
Job Adjunct English Faculty at University of New Mexico
Industry Consumer Services
Experience
University of New Mexico August 2013 - Present
Rio Grande, a Berkshire Hathaway Company February 2012 - August 2013
University of New Mexico 2004 - December 2011
CNM 2003 - 2004
ClientLogic 2002 - 2003
Skills
Event Planning, Organization, Copy Editing, Copy Writing, Project Management, Innovation, Social Networking, PowerPoint, Proofreading, Creative Writing, Public Speaking, Research, Social Media, Microsoft Word, Facebook, Copywriting, Microsoft Office, Editing, Adobe Creative Suite, Critical Thinking, Teaching, Customer Service, Technical Writing, Higher Education, Training, Microsoft Excel, Web Content, Teamwork
Education
Hollins University 2001 — 2002
Master of Arts, Creative Writing and Literature Theory
The University of New Mexico 1996 — 2000
Bachelor of Arts, English and Communication
University of New Mexico August 2013 - Present
Rio Grande, a Berkshire Hathaway Company February 2012 - August 2013
University of New Mexico 2004 - December 2011
CNM 2003 - 2004
ClientLogic 2002 - 2003
Skills
Event Planning, Organization, Copy Editing, Copy Writing, Project Management, Innovation, Social Networking, PowerPoint, Proofreading, Creative Writing, Public Speaking, Research, Social Media, Microsoft Word, Facebook, Copywriting, Microsoft Office, Editing, Adobe Creative Suite, Critical Thinking, Teaching, Customer Service, Technical Writing, Higher Education, Training, Microsoft Excel, Web Content, Teamwork
Education
Hollins University 2001 — 2002
Master of Arts, Creative Writing and Literature Theory
The University of New Mexico 1996 — 2000
Bachelor of Arts, English and Communication
Alan Wyss's ClientLogic Experience September 2000 - October 2003
Job Contractor at emids
Industry Hospital & Health Care
Experience
emids November 2012 - Present
Solantic December 2011 - October 2012
Ingenix (Formerly AIM Healthcare) January 2007 - December 2011
EDS, an HP Company June 2006 - January 2007
Cybera October 2003 - June 2006
ClientLogic September 2000 - October 2003
Bluestar Communications April 2000 - September 2000
Bass, Berry & Sims July 1999 - April 2000
Quorum Health Group January 1997 - February 1999
Alvin C York VA Medical Center August 1992 - January 1997
Skills
CCNA, Cisco Technologies, Data Center, Network Security, VPN, Firewalls, Disaster Recovery, Networking, Troubleshooting, Active Directory, Servers, Security, Integration, Network Administration, Routers, VoIP, LAN-WAN, Network Design, Hardware, Network Engineering, Technical Support, BGP, MPLS, Computer Security
Education
Middle Tennessee State University 1990 — 1994
B.A., Computer Information Systems.
emids November 2012 - Present
Solantic December 2011 - October 2012
Ingenix (Formerly AIM Healthcare) January 2007 - December 2011
EDS, an HP Company June 2006 - January 2007
Cybera October 2003 - June 2006
ClientLogic September 2000 - October 2003
Bluestar Communications April 2000 - September 2000
Bass, Berry & Sims July 1999 - April 2000
Quorum Health Group January 1997 - February 1999
Alvin C York VA Medical Center August 1992 - January 1997
Skills
CCNA, Cisco Technologies, Data Center, Network Security, VPN, Firewalls, Disaster Recovery, Networking, Troubleshooting, Active Directory, Servers, Security, Integration, Network Administration, Routers, VoIP, LAN-WAN, Network Design, Hardware, Network Engineering, Technical Support, BGP, MPLS, Computer Security
Education
Middle Tennessee State University 1990 — 1994
B.A., Computer Information Systems.
Melody Krajewski's ClientLogic Experience 1998 - 2000
Job Inside Sales Representative at Alro Steel Corporation
Industry Mining & Metals
Experience
Ryerson December 2012 - November 2013
Ryerson September 2012 - December 2012
Ryerson Steel October 2009 - September 2012
umbra 2000 - 2009
ClientLogic 1998 - 2000
Bison Steel 1994 - 1997
Skills
Inventory Management, SAP, Process Improvement, Purchasing, Sales, Customer Service, Logistics, Management, Sales Operations, Team Building, Microsoft Office, Steel Plant, Salesforce.com, PKMS, AS400 system, MXP
Education
Erie Community College 1998 — 1999
Computer Science
Ryerson December 2012 - November 2013
Ryerson September 2012 - December 2012
Ryerson Steel October 2009 - September 2012
umbra 2000 - 2009
ClientLogic 1998 - 2000
Bison Steel 1994 - 1997
Skills
Inventory Management, SAP, Process Improvement, Purchasing, Sales, Customer Service, Logistics, Management, Sales Operations, Team Building, Microsoft Office, Steel Plant, Salesforce.com, PKMS, AS400 system, MXP
Education
Erie Community College 1998 — 1999
Computer Science
Nathan Greer's ClientLogic Experience 2001 - 2004
Job Trip Solutions Account Manager
Industry Leisure, Travel & Tourism
Experience
FlightStats, Inc. 2014 - Present
World Travel Service, Inc. 2004 - 2014
ClientLogic 2001 - 2004
US Airways 1998 - 2000
Skills
Online Travel, Travel Management, Business Travel, Tourism, Sabre, Hotels, Management, Customer Service, Account Management, Event Management, Contract Negotiation, Hospitality, Team Leadership, Salesforce.com, Project Management, Business Strategy, Marketing, Leisure Travel, E-commerce, Microsoft Office, Negotiation, Strategic Planning, New Business Development, Sales Management, Budgets, Travel Technology, Event Planning, Training, Strategic Execution, Top-Line Results, Bottom-Line Growth, Team Building, Multi-Department..., Mentoring Of Staff, Conflict Resolution, Dispute Resolution, Vendor Management, Worldspan, Escalated Problem..., Employee Coaching, New & Emerging..., Workflow Planning, Workflow Prioritization, Technology-Business..., Product Lifecycle..., Productivity Improvement, Goal Setting, Operations Management, Efficiency, Corporate Mission...
Education
King University 2013 — 2014
Master of Business Administration (M.B.A.), Human Resources Management and Services
Johnson & Wales University 1995 — 1999
Bachelor of Science, Hospitality Management
Johnson & Wales University 1995 — 1997
Associates in Science, Travel & Tourism Management
FlightStats, Inc. 2014 - Present
World Travel Service, Inc. 2004 - 2014
ClientLogic 2001 - 2004
US Airways 1998 - 2000
Skills
Online Travel, Travel Management, Business Travel, Tourism, Sabre, Hotels, Management, Customer Service, Account Management, Event Management, Contract Negotiation, Hospitality, Team Leadership, Salesforce.com, Project Management, Business Strategy, Marketing, Leisure Travel, E-commerce, Microsoft Office, Negotiation, Strategic Planning, New Business Development, Sales Management, Budgets, Travel Technology, Event Planning, Training, Strategic Execution, Top-Line Results, Bottom-Line Growth, Team Building, Multi-Department..., Mentoring Of Staff, Conflict Resolution, Dispute Resolution, Vendor Management, Worldspan, Escalated Problem..., Employee Coaching, New & Emerging..., Workflow Planning, Workflow Prioritization, Technology-Business..., Product Lifecycle..., Productivity Improvement, Goal Setting, Operations Management, Efficiency, Corporate Mission...
Education
King University 2013 — 2014
Master of Business Administration (M.B.A.), Human Resources Management and Services
Johnson & Wales University 1995 — 1999
Bachelor of Science, Hospitality Management
Johnson & Wales University 1995 — 1997
Associates in Science, Travel & Tourism Management
Antoinette Shaw's ClientLogic Experience August 1999 - December 1999
Job Technical Services Professional
Industry Information Technology and Services
Experience
T-Mobile November 2002 - November 2006
Ticketmaster Entertainment December 1999 - November 2002
ClientLogic August 1999 - December 1999
Harris Newstand July 1997 - May 1999
Sears, Roebuck and Co. July 1997 - November 1997
Skills
Troubleshooting, Technical Support, Customer Service, Hardware, Customer Relations, Team Leadership, Team Building, Program Management, Training, Leadership, Artistic Eye
Education
The Art Institute of Pittsburgh-Online Division 2009 — 2012
Associate of Arts (A.A.), Graphic Design, 3.99 GPA
U.S.A.F Technical School 1993 — 1994
Graduated, Aerospace Ground Equipment, 94.95%
Eastern New Mexico University 1992 — 1993
No, Math/Computer Science
Estancia High School 1991 — 1992
Graduated, Mat/Computer Science
T-Mobile November 2002 - November 2006
Ticketmaster Entertainment December 1999 - November 2002
ClientLogic August 1999 - December 1999
Harris Newstand July 1997 - May 1999
Sears, Roebuck and Co. July 1997 - November 1997
Skills
Troubleshooting, Technical Support, Customer Service, Hardware, Customer Relations, Team Leadership, Team Building, Program Management, Training, Leadership, Artistic Eye
Education
The Art Institute of Pittsburgh-Online Division 2009 — 2012
Associate of Arts (A.A.), Graphic Design, 3.99 GPA
U.S.A.F Technical School 1993 — 1994
Graduated, Aerospace Ground Equipment, 94.95%
Eastern New Mexico University 1992 — 1993
No, Math/Computer Science
Estancia High School 1991 — 1992
Graduated, Mat/Computer Science
Diana Tabone's ClientLogic Experience May 2001 - January 2003
Job Pension Administrator at Actuarial Consulting Services Inc
Industry Information Technology and Services
Experience
Actuarial Consulting Services, Inc May 2011 - Present
Independent Health January 2009 - July 2009
Independent Health September 2007 - January 2009
Independent Health February 2006 - September 2007
Independent Health April 2005 - February 2006
Independent Health November 2003 - April 2005
ClientLogic May 2001 - January 2003
Village Farms of Wheatfield 1998 - 2000
NGS American, Inc. 1990 - 1993
Skills
Accounts Payable, Visio, Process Improvement, Policy, Training, Claim, Managed Care, Software Documentation, Teamwork, Visual Basic, Leadership, Troubleshooting, Management, Access, Customer Service
Education
State University of New York Empire State College 2007 — 2010
BA, Business Management & Economics; Information Systems
ITT Technical Institute 2001 — 2003
AOS, Computer Network Systems
Erie Community College 1994 — 1996
AAS, Business Administration
Actuarial Consulting Services, Inc May 2011 - Present
Independent Health January 2009 - July 2009
Independent Health September 2007 - January 2009
Independent Health February 2006 - September 2007
Independent Health April 2005 - February 2006
Independent Health November 2003 - April 2005
ClientLogic May 2001 - January 2003
Village Farms of Wheatfield 1998 - 2000
NGS American, Inc. 1990 - 1993
Skills
Accounts Payable, Visio, Process Improvement, Policy, Training, Claim, Managed Care, Software Documentation, Teamwork, Visual Basic, Leadership, Troubleshooting, Management, Access, Customer Service
Education
State University of New York Empire State College 2007 — 2010
BA, Business Management & Economics; Information Systems
ITT Technical Institute 2001 — 2003
AOS, Computer Network Systems
Erie Community College 1994 — 1996
AAS, Business Administration
Stephanie Sallman's ClientLogic Experience March 2002 - October 2003
Job Senor Credit Underwriter at CapStar Bank
Industry Banking
Experience
CapStar Bank September 2015 - Present
Professional Bank Services, Inc. December 2003 - September 2015
ClientLogic March 2002 - October 2003
Comdisco, Inc. October 1993 - October 2001
Linc Financial Services October 1988 - October 1993
Office of the Comptroller of the Currency September 1984 - October 1988
Skills
Credit, Banking, Risk Management, Financial Risk, Loans, Portfolio Management, Financial Analysis, Credit Analysis, Credit Risk, Due Diligence, Commercial Banking, Internal Audit, Mortgage Lending, Commercial Lending, Finance, Financial Institutions, Asset Management, Forecasting, Financial Modeling, Team Building, Strategic Planning, New Business Development, Business Development, Enterprise Risk..., Project Management, Pricing
Education
DePaul University
MBA, Finance
Southern Illinois University, Carbondale 1980 — 1984
BS, Finance
CapStar Bank September 2015 - Present
Professional Bank Services, Inc. December 2003 - September 2015
ClientLogic March 2002 - October 2003
Comdisco, Inc. October 1993 - October 2001
Linc Financial Services October 1988 - October 1993
Office of the Comptroller of the Currency September 1984 - October 1988
Skills
Credit, Banking, Risk Management, Financial Risk, Loans, Portfolio Management, Financial Analysis, Credit Analysis, Credit Risk, Due Diligence, Commercial Banking, Internal Audit, Mortgage Lending, Commercial Lending, Finance, Financial Institutions, Asset Management, Forecasting, Financial Modeling, Team Building, Strategic Planning, New Business Development, Business Development, Enterprise Risk..., Project Management, Pricing
Education
DePaul University
MBA, Finance
Southern Illinois University, Carbondale 1980 — 1984
BS, Finance
Edie Adams's ClientLogic Experience August 2001 - August 2002
Job CADD Professional
Industry Mechanical or Industrial Engineering
Experience
CarePartners April 2005 - November 2005
Wayne D. Roberts AIA April 2001 - January 2004
ClientLogic August 2001 - August 2002
Trinity Industries August 1998 - July 2000
Laser Precision Cutting, Inc. August 1997 - August 1998
Revco/Lindberg February 1997 - August 1997
Metretek Inc. 1992 - November 1996
Medicomp, Inc. July 1990 - July 1992
TeleServices, Inc. July 1988 - July 1990
Documation/Storage Technology Corp July 1979 - October 1988
Skills
AutoCAD, Sketching, CAD, Microsoft Office, Customer Service, Drawing, Software Documentation
Education
Asheville-Buncombe Tech 2004 — 2004
Laboratory Technology
Eastern Florida State College 1982 — 1982
Pre-Engineering
CarePartners April 2005 - November 2005
Wayne D. Roberts AIA April 2001 - January 2004
ClientLogic August 2001 - August 2002
Trinity Industries August 1998 - July 2000
Laser Precision Cutting, Inc. August 1997 - August 1998
Revco/Lindberg February 1997 - August 1997
Metretek Inc. 1992 - November 1996
Medicomp, Inc. July 1990 - July 1992
TeleServices, Inc. July 1988 - July 1990
Documation/Storage Technology Corp July 1979 - October 1988
Skills
AutoCAD, Sketching, CAD, Microsoft Office, Customer Service, Drawing, Software Documentation
Education
Asheville-Buncombe Tech 2004 — 2004
Laboratory Technology
Eastern Florida State College 1982 — 1982
Pre-Engineering
Dara Bremer Gulley's ClientLogic Experience September 2003 - May 2004
Job Senior Contact Center Consultant at BECU
Industry Telecommunications
Experience
BECU August 2014 - Present
BECU May 2010 - August 2014
Sykes formerly ICT Group February 2009 - May 2010
Eastern Washington University, Office of Student Rights & Responsibilities February 2006 - June 2008
The Salvation Army 2008 - 2008
Eastern Washington University, Financial Aid & Scholarship Department September 2004 - June 2005
Yakima Valley Community College 2004 - 2005
Yakima Valley Community College, Student Life September 2003 - June 2004
ClientLogic September 2003 - May 2004
Skills
Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Process Improvement, Team Building, Troubleshooting, Team Leadership, Leadership Development, Escalation, Mentoring, Credit Unions, Event Planning, Credit Cards, Phone Etiquette, Loans, Loan Servicing, Coaching, Creative Problem Solving, Wire Transfers, SharePoint, Outlook, Typing, Telecommunications, Account Management, Account Reconciliation, Data Entry, Note Taking, Building Relationships, Case Managment, Filing, Higher Education, Leadership, Public Speaking
Education
Eastern Washington University 2004 — 2007
Bachelor of Science (B.S.), Applied Psychology, Magna Cum Laude
Yakima Valley Community College 2003 — 2004
Associate of Arts (A.A.) with honors, Certificate in Ethnic Studies
BECU August 2014 - Present
BECU May 2010 - August 2014
Sykes formerly ICT Group February 2009 - May 2010
Eastern Washington University, Office of Student Rights & Responsibilities February 2006 - June 2008
The Salvation Army 2008 - 2008
Eastern Washington University, Financial Aid & Scholarship Department September 2004 - June 2005
Yakima Valley Community College 2004 - 2005
Yakima Valley Community College, Student Life September 2003 - June 2004
ClientLogic September 2003 - May 2004
Skills
Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Process Improvement, Team Building, Troubleshooting, Team Leadership, Leadership Development, Escalation, Mentoring, Credit Unions, Event Planning, Credit Cards, Phone Etiquette, Loans, Loan Servicing, Coaching, Creative Problem Solving, Wire Transfers, SharePoint, Outlook, Typing, Telecommunications, Account Management, Account Reconciliation, Data Entry, Note Taking, Building Relationships, Case Managment, Filing, Higher Education, Leadership, Public Speaking
Education
Eastern Washington University 2004 — 2007
Bachelor of Science (B.S.), Applied Psychology, Magna Cum Laude
Yakima Valley Community College 2003 — 2004
Associate of Arts (A.A.) with honors, Certificate in Ethnic Studies
Jonas Westerberg's ClientLogic Experience September 2005 - June 2007
Job LCC Projects Coordination Manager at Mondelez EBSC.
Industry Financial Services
Experience
Mondelēz International August 2012 - Present
Kraft Foods EBSC June 2011 - July 2012
Kraft Foods September 2009 - February 2012
Kraft Foods July 2008 - August 2009
Kraft Foods July 2007 - June 2008
Clientlogic September 2005 - June 2007
ClientLogic September 2005 - August 2006
Skills
Customer Service, Process Transformation, Six Sigma, Outsourcing, Continuous Improvement, International Logistics, Project Management, Project Portfolio..., Project Planning, Change Management, Business Process, Process Improvement, Strategy, Team Leadership, Training, Business Process..., Management, SAP, Vendor Management, Call Center, ITIL, Logistics, Service Delivery, Cross-functional Team..., Negotiation, Finance, Analysis, Recruiting, Supply Chain, Leadership, Supply Chain Management, Business Strategy, Financial Reporting, ERP, SAP ERP, Financial Analysis, Team Management, Telecommunications
Education
Rath & Strong 2009 — 2010
Green Belt, Lean Six Sigma, Certified Green Belt
Maynooth University 2004 — 2004
“Training and Continuing Education”
Karlstad University 1999 — 2003
Bachelor's Degree, Information Systems, Economy, Project Management
Mondelēz International August 2012 - Present
Kraft Foods EBSC June 2011 - July 2012
Kraft Foods September 2009 - February 2012
Kraft Foods July 2008 - August 2009
Kraft Foods July 2007 - June 2008
Clientlogic September 2005 - June 2007
ClientLogic September 2005 - August 2006
Skills
Customer Service, Process Transformation, Six Sigma, Outsourcing, Continuous Improvement, International Logistics, Project Management, Project Portfolio..., Project Planning, Change Management, Business Process, Process Improvement, Strategy, Team Leadership, Training, Business Process..., Management, SAP, Vendor Management, Call Center, ITIL, Logistics, Service Delivery, Cross-functional Team..., Negotiation, Finance, Analysis, Recruiting, Supply Chain, Leadership, Supply Chain Management, Business Strategy, Financial Reporting, ERP, SAP ERP, Financial Analysis, Team Management, Telecommunications
Education
Rath & Strong 2009 — 2010
Green Belt, Lean Six Sigma, Certified Green Belt
Maynooth University 2004 — 2004
“Training and Continuing Education”
Karlstad University 1999 — 2003
Bachelor's Degree, Information Systems, Economy, Project Management
Brandon Blackburn's ClientLogic Experience March 2005 - August 2006
Job Underwriter I at Qeo Insurance
Industry Insurance
Experience
Qeo Insurance June 2014 - Present
Safeco Insurance May 2012 - June 2014
Schulman Associates IRB February 2009 - May 2012
Farm Family Insurance December 2006 - August 2008
ClientLogic March 2005 - August 2006
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Process Improvement, System Administration, Public Speaking, Research, Microsoft Word, PowerPoint, Property & Casualty..., Underwriting, Automated Underwriting..., Business Process..., Creative Writing, Employee Training, Editing, Negotiation, Project Coordination, Administrative Work, Endorsements, Technical Writing
Education
University at Albany, SUNY 2006 — 2008
MASTER OF ARTS (MA), ENGLISH
Maryville College 2001 — 2004
BACHELOR OF ARTS (BA), ENGLISH
Qeo Insurance June 2014 - Present
Safeco Insurance May 2012 - June 2014
Schulman Associates IRB February 2009 - May 2012
Farm Family Insurance December 2006 - August 2008
ClientLogic March 2005 - August 2006
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Process Improvement, System Administration, Public Speaking, Research, Microsoft Word, PowerPoint, Property & Casualty..., Underwriting, Automated Underwriting..., Business Process..., Creative Writing, Employee Training, Editing, Negotiation, Project Coordination, Administrative Work, Endorsements, Technical Writing
Education
University at Albany, SUNY 2006 — 2008
MASTER OF ARTS (MA), ENGLISH
Maryville College 2001 — 2004
BACHELOR OF ARTS (BA), ENGLISH
Mick Thompson's ClientLogic Experience July 2002 - March 2004
Job Marketing Program Manager at JP Morgan Chase
Industry Banking
Experience
JP Morgan Chase October 2004 - Present
ClientLogic July 2002 - March 2004
SubmitOrder 2000 - 2002
Education
Miami University 1993 — 1997
Bachelors, Finance
JP Morgan Chase October 2004 - Present
ClientLogic July 2002 - March 2004
SubmitOrder 2000 - 2002
Education
Miami University 1993 — 1997
Bachelors, Finance
Todd Tunell's ClientLogic Experience March 2000 - June 2001
Job Manager – Systems Architecture and Performance, North America
Industry Information Technology and Services
Experience
Arrow Electronics October 2008 - Present
eToys Direct June 2001 - October 2008
ClientLogic March 2000 - June 2001
Idea Integration December 1998 - March 2000
Quality Data Systems June 1996 - December 1998
Datacard Corporation December 1994 - June 1996
Skills
Oracle E-Business Suite, Oracle Applications, Oracle, PL/SQL, ERP, Performance Tuning, Oracle Discoverer, Oracle Forms, Integration, Supply Chain Management, XML Publisher, Oracle Reports, BI Publisher, Order Management, OA Framework, Order to Cash, Oracle Application..., Financials, SQL*Plus, Oracle RAC, Patch Management, Quest STAT, Electronics, Supply Chain, Semiconductors, Account Management, Unix, Data Warehousing, Database Design, WIP, OBIEE, Oracle Administration, JDeveloper, Oracle ERP..., Oracle Application..., Oracle Enterprise..., Oracle Workflow, Procure-to-Pay, Oracle Access Manager, Oracle Fusion Middleware, QlikView, webMethods, Oracle APEX, Oracle SOA Suite, Oracle API Gateway, SAP Business Objects, Oracle Business...
Education
Minnesota State University, Mankato 1990 — 1994
Bachelor of Applied Science (B.A.Sc.), Accounting/Computer Science
Minnesota State University, Mankato 1989 — 1994
Bachelors of Science, Computer Science
Arrow Electronics October 2008 - Present
eToys Direct June 2001 - October 2008
ClientLogic March 2000 - June 2001
Idea Integration December 1998 - March 2000
Quality Data Systems June 1996 - December 1998
Datacard Corporation December 1994 - June 1996
Skills
Oracle E-Business Suite, Oracle Applications, Oracle, PL/SQL, ERP, Performance Tuning, Oracle Discoverer, Oracle Forms, Integration, Supply Chain Management, XML Publisher, Oracle Reports, BI Publisher, Order Management, OA Framework, Order to Cash, Oracle Application..., Financials, SQL*Plus, Oracle RAC, Patch Management, Quest STAT, Electronics, Supply Chain, Semiconductors, Account Management, Unix, Data Warehousing, Database Design, WIP, OBIEE, Oracle Administration, JDeveloper, Oracle ERP..., Oracle Application..., Oracle Enterprise..., Oracle Workflow, Procure-to-Pay, Oracle Access Manager, Oracle Fusion Middleware, QlikView, webMethods, Oracle APEX, Oracle SOA Suite, Oracle API Gateway, SAP Business Objects, Oracle Business...
Education
Minnesota State University, Mankato 1990 — 1994
Bachelor of Applied Science (B.A.Sc.), Accounting/Computer Science
Minnesota State University, Mankato 1989 — 1994
Bachelors of Science, Computer Science
Marcus Rose's ClientLogic Experience 2005 - 2006
Job JR Helpdesk Support Specalist at SAIC
Industry Information Technology and Services
Experience
SAIC March 2015 - Present
Innovative Employee Solutions for SAIC December 2012 - March 2015
TEKsystems July 2012 - December 2012
ClientLogic 2005 - 2006
Skills
Computer Repair, Networking, CompTIA A+ Certification, CompTIA Network+, Computer Hardware, BMC Remedy, Network Security, CompTIA Security+, Technical Support
Education
Fountainhead College of Technology
Bachelor of Applied Science in Network Security & Forensics
Fountainhead College of Technology 2010 — 2012
Associate's degree, Information Technology
SAIC March 2015 - Present
Innovative Employee Solutions for SAIC December 2012 - March 2015
TEKsystems July 2012 - December 2012
ClientLogic 2005 - 2006
Skills
Computer Repair, Networking, CompTIA A+ Certification, CompTIA Network+, Computer Hardware, BMC Remedy, Network Security, CompTIA Security+, Technical Support
Education
Fountainhead College of Technology
Bachelor of Applied Science in Network Security & Forensics
Fountainhead College of Technology 2010 — 2012
Associate's degree, Information Technology
Dan Tortorelli's ClientLogic Experience August 2001 - November 2003
Job Site Manager at Storeroom Solutions, Inc, Aerojet Rocketdyne
Industry Logistics and Supply Chain
Experience
Storeroom Solutions, Inc August 2015 - Present
University of North Dakota at Minot January 2014 - Present
Storeroom Solutions May 2014 - August 2015
Asheville-Buncombe Technical Community College January 2010 - July 2013
Clement Pappas & Co., Inc. March 2010 - July 2012
Monro Muffler Brake June 2004 - November 2006
ClientLogic August 2001 - November 2003
Coca-Cola Enterprises September 1998 - December 2000
Skills
Forklift Operator, Shipping, Receiving, Microsoft Office, Microsoft Office 2007, Windows 7, Windows XP Professional, Defensive Driving, MSDS, DOT regulations, Hiring Practices, Workplace Investigations, I-9 Compliance, Hand Tools, Computer Repair, Computer Diagnostics, Automotive Repair, Brakes, Brake, Distribution Center..., Windows XP, Workplace Safety, Customer Satisfaction, Inventory Management, Public Speaking, Customer Service, Microsoft Excel, Warehousing, Management, Sales, Team Building, Training, Leadership, Logistics, Microsoft Word, Research
Education
Minot State University 2013 — 2016
Bachelor’s Degree, Business Administration and Management, General
Asheville Buncombe Technical Community College 2010 — 2012
Associates of Arts, Business Administration
Northport High School 1989 — 1993
Diploma, Academics
Storeroom Solutions, Inc August 2015 - Present
University of North Dakota at Minot January 2014 - Present
Storeroom Solutions May 2014 - August 2015
Asheville-Buncombe Technical Community College January 2010 - July 2013
Clement Pappas & Co., Inc. March 2010 - July 2012
Monro Muffler Brake June 2004 - November 2006
ClientLogic August 2001 - November 2003
Coca-Cola Enterprises September 1998 - December 2000
Skills
Forklift Operator, Shipping, Receiving, Microsoft Office, Microsoft Office 2007, Windows 7, Windows XP Professional, Defensive Driving, MSDS, DOT regulations, Hiring Practices, Workplace Investigations, I-9 Compliance, Hand Tools, Computer Repair, Computer Diagnostics, Automotive Repair, Brakes, Brake, Distribution Center..., Windows XP, Workplace Safety, Customer Satisfaction, Inventory Management, Public Speaking, Customer Service, Microsoft Excel, Warehousing, Management, Sales, Team Building, Training, Leadership, Logistics, Microsoft Word, Research
Education
Minot State University 2013 — 2016
Bachelor’s Degree, Business Administration and Management, General
Asheville Buncombe Technical Community College 2010 — 2012
Associates of Arts, Business Administration
Northport High School 1989 — 1993
Diploma, Academics
Balaji Venkatesan's ClientLogic Experience December 2003 - June 2004
Job Team Lead Master Data Management at Caterpillar Inc.
Industry Mining & Metals
Experience
Caterpillar Inc. May 2012 - Present
Apex Systems December 2010 - April 2012
Quantum Infotech August 2004 - November 2010
ClientLogic December 2003 - June 2004
Skills
ERP, SAP, Analysis, Master Data Management, Business Intelligence, SDLC, Requirements Analysis, Business Analysis, Integration, Data Warehousing, SAP R/3, SAP ERP, Project Management, SAP Implementation, Business Process, IT Strategy, Requirements Gathering
Education
Mississippi State University 2001 — 2003
Master of Science, Electrical Engineering
Caterpillar Inc. May 2012 - Present
Apex Systems December 2010 - April 2012
Quantum Infotech August 2004 - November 2010
ClientLogic December 2003 - June 2004
Skills
ERP, SAP, Analysis, Master Data Management, Business Intelligence, SDLC, Requirements Analysis, Business Analysis, Integration, Data Warehousing, SAP R/3, SAP ERP, Project Management, SAP Implementation, Business Process, IT Strategy, Requirements Gathering
Education
Mississippi State University 2001 — 2003
Master of Science, Electrical Engineering
Jeremy Mynhier's ClientLogic Experience March 2000 - October 2001
Job Software Engineer at Global Science & Technology, Inc
Industry Computer Software
Experience
Global Science & Technology, Inc August 2013 - Present
JM Computer Consulting April 2006 - August 2013
CNSI March 2005 - December 2006
ComputersPlus August 2004 - March 2005
West Virginia Air National Guard May 1996 - October 2004
ClientLogic March 2000 - October 2001
Skills
Technical Support, Help Desk Support, SDLC, Unix, Requirements Analysis, Oracle, Integration, SQL, Testing, Visio, Troubleshooting, Agile Methodologies, Microsoft SQL Server, XML, Disaster Recovery, Software Development, Linux, Java, Enterprise Architecture, Solaris, Arduino, C++, Motorola Assembly, MIPS, CCNA, CCENT, MCDST, CompTIA Network+..., A+ Certified..., MCP, Windows XP, Networking, Java EE, Subversion, Eclipse, JAXB, SOAP, SoapUI, RESTful architecture, JUnit, Informix, NetBeans
Education
West Virginia University Institute of Technology 2009 — 2012
B.S. in Computer Engineering, Computer Engineering
Marshall University Community and Technical College 2000 — 2003
Cisco Networking Academy
Marshall University 1999 — 2002
Physics
West Virginia University 1997 — 1999
Computer and Electrical Engineering
Saint Albans High School 1993 — 1996
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Global Science & Technology, Inc August 2013 - Present
JM Computer Consulting April 2006 - August 2013
CNSI March 2005 - December 2006
ComputersPlus August 2004 - March 2005
West Virginia Air National Guard May 1996 - October 2004
ClientLogic March 2000 - October 2001
Skills
Technical Support, Help Desk Support, SDLC, Unix, Requirements Analysis, Oracle, Integration, SQL, Testing, Visio, Troubleshooting, Agile Methodologies, Microsoft SQL Server, XML, Disaster Recovery, Software Development, Linux, Java, Enterprise Architecture, Solaris, Arduino, C++, Motorola Assembly, MIPS, CCNA, CCENT, MCDST, CompTIA Network+..., A+ Certified..., MCP, Windows XP, Networking, Java EE, Subversion, Eclipse, JAXB, SOAP, SoapUI, RESTful architecture, JUnit, Informix, NetBeans
Education
West Virginia University Institute of Technology 2009 — 2012
B.S. in Computer Engineering, Computer Engineering
Marshall University Community and Technical College 2000 — 2003
Cisco Networking Academy
Marshall University 1999 — 2002
Physics
West Virginia University 1997 — 1999
Computer and Electrical Engineering
Saint Albans High School 1993 — 1996
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Dolores Strouss's ClientLogic Experience June 2004 - October 2006
Job Senior Programmer Analyst at Sitel
Industry Information Technology and Services
Experience
Sitel August 2010 - Present
Sheeran Direct Marketing November 2006 - July 2010
ClientLogic June 2004 - October 2006
Skills
COBOL, Visual Basic, XML, VBScript, Programming
Education
Goldey Beacom College
Bachelor of Science, Computer Information Systems 1995
Goldey Beacom College
Associate of Science, Business Management 1983
Sitel August 2010 - Present
Sheeran Direct Marketing November 2006 - July 2010
ClientLogic June 2004 - October 2006
Skills
COBOL, Visual Basic, XML, VBScript, Programming
Education
Goldey Beacom College
Bachelor of Science, Computer Information Systems 1995
Goldey Beacom College
Associate of Science, Business Management 1983
Patricia Bothwell's ClientLogic Experience March 1997 - June 2000
Job IT Support Specialist at North American Breweries, Inc.
Industry Food & Beverages
Experience
Rupp, Baase, Pfalzgraf, Cunningham & Coppola LLC August 2012 - September 2012
North American Breweries January 2009 - February 2012
Inergex, Inc December 2000 - October 2007
Praxair 2000 - 2007
ClientLogic March 1997 - June 2000
Ingram Micro September 1996 - December 1996
Skills
Blackberry Enterprise..., BMC Remedy, Hardware, Help Desk Support, Laptops, Operating Systems, Software Documentation, Software Installation, Technical Support, Troubleshooting, VPN, Windows
Education
Medaille College 2012 — 2014
Bachelor of, Business Administration in Information Systems
Bryant & Stratton Business Institute
Associate Degree, Microcomputer Systems Management
Rupp, Baase, Pfalzgraf, Cunningham & Coppola LLC August 2012 - September 2012
North American Breweries January 2009 - February 2012
Inergex, Inc December 2000 - October 2007
Praxair 2000 - 2007
ClientLogic March 1997 - June 2000
Ingram Micro September 1996 - December 1996
Skills
Blackberry Enterprise..., BMC Remedy, Hardware, Help Desk Support, Laptops, Operating Systems, Software Documentation, Software Installation, Technical Support, Troubleshooting, VPN, Windows
Education
Medaille College 2012 — 2014
Bachelor of, Business Administration in Information Systems
Bryant & Stratton Business Institute
Associate Degree, Microcomputer Systems Management
Gregory Rathbun's ClientLogic Experience January 1999 - July 2001
Job Customer Support Specialist at Emma, Inc
Industry Consumer Services
Experience
Emma, Inc May 2014 - Present
Franke November 2011 - May 2014
Verizon Wireless June 2007 - February 2010
OfficeMax June 2003 - April 2007
ClientLogic January 1999 - July 2001
Skills
Technical Support, Customer Service, Troubleshooting, Sales, Customer Satisfaction, Call Centers, Team Building, Customer Experience, Time Management, Account Management, Marketing
Education
Middle Tennessee State University 2001 — 2006
Bachelor of Science, Recording Industry Management
Emma, Inc May 2014 - Present
Franke November 2011 - May 2014
Verizon Wireless June 2007 - February 2010
OfficeMax June 2003 - April 2007
ClientLogic January 1999 - July 2001
Skills
Technical Support, Customer Service, Troubleshooting, Sales, Customer Satisfaction, Call Centers, Team Building, Customer Experience, Time Management, Account Management, Marketing
Education
Middle Tennessee State University 2001 — 2006
Bachelor of Science, Recording Industry Management
myra garcia's ClientLogic Experience September 2007 - July 2008
Job Assistant Manager at rue21
Industry Apparel & Fashion
Experience
rue21 May 2012 - Present
Lucky Brand Jeans April 2011 - May 2012
Charlotte Russe April 2009 - April 2011
ClientLogic September 2007 - July 2008
Skills
Team Leadership, Initiatives, communication, Customer Satisfaction, Customer Service, Time Management, Teamwork, Training, Sales, Leadership, Management, Recruiting, Marketing, Project Planning, Analysis, Project Management, Public Relations, Inventory Management, Retail, Outlook, Call Center, Microsoft Word, Microsoft Office
Education
Kaplan College-Las Vegas 2009 — 2009
diploma, medical assistant
Downey high school 1999 — 2003
diploma
rue21 May 2012 - Present
Lucky Brand Jeans April 2011 - May 2012
Charlotte Russe April 2009 - April 2011
ClientLogic September 2007 - July 2008
Skills
Team Leadership, Initiatives, communication, Customer Satisfaction, Customer Service, Time Management, Teamwork, Training, Sales, Leadership, Management, Recruiting, Marketing, Project Planning, Analysis, Project Management, Public Relations, Inventory Management, Retail, Outlook, Call Center, Microsoft Word, Microsoft Office
Education
Kaplan College-Las Vegas 2009 — 2009
diploma, medical assistant
Downey high school 1999 — 2003
diploma
Casey Vinson's ClientLogic Experience September 2000 - August 2001
Job Computer & Network Security Analyst
Industry Computer & Network Security
Experience
Home June 2008 - Present
Walphour & Associates June 2004 - June 2008
ClientLogic September 2000 - August 2001
Skills
MS Office Suite, Network Security, Analysis
Education
Delaware Technical and Community College-Terry
Certification, Computer Office / Business Office Administration
Kent County Vocational School
Certification, Radio / Television Broadcast Production
Home June 2008 - Present
Walphour & Associates June 2004 - June 2008
ClientLogic September 2000 - August 2001
Skills
MS Office Suite, Network Security, Analysis
Education
Delaware Technical and Community College-Terry
Certification, Computer Office / Business Office Administration
Kent County Vocational School
Certification, Radio / Television Broadcast Production
James Gaiser's ClientLogic Experience November 2002 - May 2003
Job Database Administrator at ManTech
Industry Defense & Space
Experience
ManTech April 2012 - Present
Lockheed Martin July 2008 - June 2012
Lockheed Martin January 2007 - July 2008
Bloss & Dillard October 2004 - May 2005
ClientLogic November 2002 - May 2003
Skills
Linux, Perl, SQL, Oracle, Unix, Hardware, Operating Systems, Active Directory, System Administration, Red Hat Linux, Solaris, RedHat, Security Clearance, Configuration Management
Education
Marshall University 2001 — 2005
Bachelor of Science (BS), Computer Information and Technology
ManTech April 2012 - Present
Lockheed Martin July 2008 - June 2012
Lockheed Martin January 2007 - July 2008
Bloss & Dillard October 2004 - May 2005
ClientLogic November 2002 - May 2003
Skills
Linux, Perl, SQL, Oracle, Unix, Hardware, Operating Systems, Active Directory, System Administration, Red Hat Linux, Solaris, RedHat, Security Clearance, Configuration Management
Education
Marshall University 2001 — 2005
Bachelor of Science (BS), Computer Information and Technology
Debbie Peck's ClientLogic Experience 1994 - 2000
Job Repo/Remarketing Specialist II at M&T Bank
Industry Banking
Experience
M&T Bank February 2008 - Present
Fiserv Auomotive Solutions 2001 - 2008
ClientLogic 1994 - 2000
Softbank Services Group 1994 - 2000
Skills
Banking, Microsoft Office, Microsoft Excel, Risk Management, Customer Service, Change Management, Microsoft Word, Call Centers, Team Building, Management, Process Improvement, Performance Management, Training, Loans, Operations Management, Vendor Management
Education
Erie Community College 1984 — 1986
Business Administration, Business Administration and Management, General
Lafayette High School 1969 — 1973
M&T Bank February 2008 - Present
Fiserv Auomotive Solutions 2001 - 2008
ClientLogic 1994 - 2000
Softbank Services Group 1994 - 2000
Skills
Banking, Microsoft Office, Microsoft Excel, Risk Management, Customer Service, Change Management, Microsoft Word, Call Centers, Team Building, Management, Process Improvement, Performance Management, Training, Loans, Operations Management, Vendor Management
Education
Erie Community College 1984 — 1986
Business Administration, Business Administration and Management, General
Lafayette High School 1969 — 1973
Edward Fuetterer's ClientLogic Experience 1998 - 2003
Job VB .NET Contractor at M&T Bank
Industry Information Technology and Services
Experience
M&T Bank August 2013 - October 2013
Softrek Corporation April 2011 - January 2013
Adelphia Communications February 2003 - July 2006
ClientLogic 1998 - 2003
Skills
Oracle PL/SQL..., SQL, VB.NET, Requirements Analysis, SDLC, Microsoft SQL Server, PL/SQL, Databases, Crystal Reports, Database Design, Windows, MySQL, ETL, Oracle, Software Development, Troubleshooting, Data Warehousing, Visual Basic, Unix, Integration
Education
DeVry University Online 2010 — 2014
Bachelor of Business Administration (B.B.A.), Project Management
Erie Community College 1987 — 1988
Electrical and Electronics Engineering
Westerville South High School 1985 — 1985
M&T Bank August 2013 - October 2013
Softrek Corporation April 2011 - January 2013
Adelphia Communications February 2003 - July 2006
ClientLogic 1998 - 2003
Skills
Oracle PL/SQL..., SQL, VB.NET, Requirements Analysis, SDLC, Microsoft SQL Server, PL/SQL, Databases, Crystal Reports, Database Design, Windows, MySQL, ETL, Oracle, Software Development, Troubleshooting, Data Warehousing, Visual Basic, Unix, Integration
Education
DeVry University Online 2010 — 2014
Bachelor of Business Administration (B.B.A.), Project Management
Erie Community College 1987 — 1988
Electrical and Electronics Engineering
Westerville South High School 1985 — 1985
Amanda Sweetman's ClientLogic Experience July 2001 - December 2001
Job Student at Eastern New Mexico University
Industry Marketing and Advertising
Experience
Santa Rosa Coffee Company February 2013 - Present
New Mexico Hotel Signs January 2010 - May 2011
Super 8 January 2009 - August 2009
Rio Rancho Events Calendar August 2008 - August 2009
Sweet Designs by Panda May 2005 - October 2007
ShopABQ LLC August 2005 - August 2006
C & I Benefit Solutions July 2002 - September 2003
ClientLogic July 2001 - December 2001
Century Theaters, Inc. February 2001 - August 2001
Fair 'N' Square Food Store June 1999 - January 2001
Skills
Team Leadership, Customer Satisfaction, Customer Retention, Advertising, Sales, Marketing, Marketing Strategy, Graphic Design
Education
Eastern New Mexico University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Eastern New Mexico University 2007 — 2011
BUS, Business, Management, Marketing, and Related Support Services
Santa Rosa Coffee Company February 2013 - Present
New Mexico Hotel Signs January 2010 - May 2011
Super 8 January 2009 - August 2009
Rio Rancho Events Calendar August 2008 - August 2009
Sweet Designs by Panda May 2005 - October 2007
ShopABQ LLC August 2005 - August 2006
C & I Benefit Solutions July 2002 - September 2003
ClientLogic July 2001 - December 2001
Century Theaters, Inc. February 2001 - August 2001
Fair 'N' Square Food Store June 1999 - January 2001
Skills
Team Leadership, Customer Satisfaction, Customer Retention, Advertising, Sales, Marketing, Marketing Strategy, Graphic Design
Education
Eastern New Mexico University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Eastern New Mexico University 2007 — 2011
BUS, Business, Management, Marketing, and Related Support Services
Pearl Fox's ClientLogic Experience June 1997 - January 2000
Job Sr. Customer Service Rep at UMDNJ Center for Continuing and Outreach Education
Industry Higher Education
Experience
UMDNJ Center for Continuing and Outreach Education September 2009 - Present
ClientLogic June 1997 - January 2000
Skills
Customer Service, Administrative..., Data Entry, Quality Control, Inventory Management, Front Office, Microsoft Office, Microsoft Excel, Microsoft Word, Hospitality, Office Management, PowerPoint, Problem Solving
Education
Essex County College 2006 — 2009
Associate's degree, Business Administration and Management, General
University of the West Indies, St. Augustine Campus 1985 — 1987
Associate's degree, Computer Science
UMDNJ Center for Continuing and Outreach Education September 2009 - Present
ClientLogic June 1997 - January 2000
Skills
Customer Service, Administrative..., Data Entry, Quality Control, Inventory Management, Front Office, Microsoft Office, Microsoft Excel, Microsoft Word, Hospitality, Office Management, PowerPoint, Problem Solving
Education
Essex County College 2006 — 2009
Associate's degree, Business Administration and Management, General
University of the West Indies, St. Augustine Campus 1985 — 1987
Associate's degree, Computer Science
Jay Cardellio's ClientLogic Experience 2005 - 2006
Job Systems Engineer at Scientific Games
Industry Information Technology and Services
Experience
Scientific Games November 2014 - Present
Bally Technologies September 2007 - November 2014
Technology Integration Group 2006 - 2007
ClientLogic 2005 - 2006
THQ 2000 - 2003
Skills
Microsoft SQL Server, Unix, Linux, VMware, SQL, Active Directory, XML, Java, Perl, Microsoft Exchange, Windows Server, Blackberry Enterprise..., Forefront, Symantec Endpoint..., vCenter Server, Hyper-V, Citrix Metaframe, Powershell, Document Management, Symantec Antivirus, CommVault, Lync Server 2010, MySQL, System Center Suite, NetApp Filers, SMTP, RBAC, ActiveSync, DHCP, Microsoft DNS, Troubleshooting, Hardware, Virtualization
Education
ITT Technical Institute-Las Vegas 2006 — 2009
Bachelors of Applied Science, Information Security Systems
Scientific Games November 2014 - Present
Bally Technologies September 2007 - November 2014
Technology Integration Group 2006 - 2007
ClientLogic 2005 - 2006
THQ 2000 - 2003
Skills
Microsoft SQL Server, Unix, Linux, VMware, SQL, Active Directory, XML, Java, Perl, Microsoft Exchange, Windows Server, Blackberry Enterprise..., Forefront, Symantec Endpoint..., vCenter Server, Hyper-V, Citrix Metaframe, Powershell, Document Management, Symantec Antivirus, CommVault, Lync Server 2010, MySQL, System Center Suite, NetApp Filers, SMTP, RBAC, ActiveSync, DHCP, Microsoft DNS, Troubleshooting, Hardware, Virtualization
Education
ITT Technical Institute-Las Vegas 2006 — 2009
Bachelors of Applied Science, Information Security Systems
Dring Goss's ClientLogic Experience January 2003 - December 2003
Job
Industry
Experience
Federal Aviation Administration - FAA February 2014 - Present
Insight Global February 2012 - December 2012
Self Employed February 2005 - January 2011
IBM February 2004 - December 2004
ClientLogic January 2003 - December 2003
Lowe's Home Improvement March 2002 - October 2002
US Navy August 1995 - June 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Systems Management..., Cisco Technologies, Cisco Security, Cisco VoIP, Cisco Wireless, Active Directory, VMware, Linux, Unix, Visual Basic, Security Clearance, Network Security, Network Design, Network Administration, Novell, McAfee, Switches, Hubs, Routers, Windows NT
Education
Horry-Georgetown Technical College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications, 3.2
Florence-Darlington Technical College 2000 — 2003
Electrical and Electronics Engineering, 3.0
Federal Aviation Administration - FAA February 2014 - Present
Insight Global February 2012 - December 2012
Self Employed February 2005 - January 2011
IBM February 2004 - December 2004
ClientLogic January 2003 - December 2003
Lowe's Home Improvement March 2002 - October 2002
US Navy August 1995 - June 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Systems Management..., Cisco Technologies, Cisco Security, Cisco VoIP, Cisco Wireless, Active Directory, VMware, Linux, Unix, Visual Basic, Security Clearance, Network Security, Network Design, Network Administration, Novell, McAfee, Switches, Hubs, Routers, Windows NT
Education
Horry-Georgetown Technical College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications, 3.2
Florence-Darlington Technical College 2000 — 2003
Electrical and Electronics Engineering, 3.0
Maurio Garrett's ClientLogic Experience 2004 - 2005
Job Broadcast Media Professional
Industry Broadcast Media
Experience
DIRECTV 2008 - 2011
ClientLogic 2004 - 2005
Skills
Customer Service
Education
Marshall University 1996 — 1998
Huntington High School 1993 — 1996
DIRECTV 2008 - 2011
ClientLogic 2004 - 2005
Skills
Customer Service
Education
Marshall University 1996 — 1998
Huntington High School 1993 — 1996
Demetrius Zenn's ClientLogic Experience July 2004 - March 2007
Job Patient Access Representative
Industry Health, Wellness and Fitness
Experience
Winnie Community Hospital June 2014 - Present
It Works! Global October 2014 - Present
West Corporation October 2010 - June 2011
USPS Encoding Center March 2007 - October 2007
ClientLogic July 2004 - March 2007
Beaumont Family Practice March 2004 - May 2004
Southeast Texas Medical Assoc November 2002 - December 2003
Beaumont Eye Assoc October 2001 - June 2002
Skills
Access, Anatomy, EHR, Research, Administrative..., Healthcare Management, Hospitals, Troubleshooting, Appointment Scheduling, Medical Terminology, Medical Coding, Medical Records, Microsoft Excel, Microsoft Word, Healthcare Information..., PowerPoint, EMR, Filing, Customer Service, Telephone Reception, Answering Telephones, Software Installation, Military Experience, Call Centers, Telephone Skills, Medical Billing, Accounts Receivable
Education
DeVry University 2010 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Lamar Institute of Technology 2003 — 2003
Certificate, Health Unit Coordinator/Ward Clerk, 3.0
Kaplan College 2000 — 2001
Diploma, Medical Assistant
Winnie Community Hospital June 2014 - Present
It Works! Global October 2014 - Present
West Corporation October 2010 - June 2011
USPS Encoding Center March 2007 - October 2007
ClientLogic July 2004 - March 2007
Beaumont Family Practice March 2004 - May 2004
Southeast Texas Medical Assoc November 2002 - December 2003
Beaumont Eye Assoc October 2001 - June 2002
Skills
Access, Anatomy, EHR, Research, Administrative..., Healthcare Management, Hospitals, Troubleshooting, Appointment Scheduling, Medical Terminology, Medical Coding, Medical Records, Microsoft Excel, Microsoft Word, Healthcare Information..., PowerPoint, EMR, Filing, Customer Service, Telephone Reception, Answering Telephones, Software Installation, Military Experience, Call Centers, Telephone Skills, Medical Billing, Accounts Receivable
Education
DeVry University 2010 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Lamar Institute of Technology 2003 — 2003
Certificate, Health Unit Coordinator/Ward Clerk, 3.0
Kaplan College 2000 — 2001
Diploma, Medical Assistant
Fred Bifulco's ClientLogic Experience June 1998 - July 1999
Job Experienced IT and Data Processing Professional
Industry Marketing and Advertising
Experience
Federal Direct June 2013 - July 2015
Universal Mailing Services November 1999 - July 2012
ClientLogic June 1998 - July 1999
Skills
Data Processing, Data Cleaning, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Customer Service, Training
Education
The Chubb Institute 1997 — 1998
Diploma, Computer Programming
Ithaca College 1979 — 1983
Bachelor of Science (B.S.), Radio and Television
Federal Direct June 2013 - July 2015
Universal Mailing Services November 1999 - July 2012
ClientLogic June 1998 - July 1999
Skills
Data Processing, Data Cleaning, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Customer Service, Training
Education
The Chubb Institute 1997 — 1998
Diploma, Computer Programming
Ithaca College 1979 — 1983
Bachelor of Science (B.S.), Radio and Television
Lee Slice's ClientLogic Experience October 2002 - June 2003
Job Help Desk Specialist at SAIC
Industry Information Technology and Services
Experience
SAIC December 2013 - Present
Innovative Employee Solutions February 2013 - December 2013
Party City December 2012 - December 2013
Halloween City September 2012 - November 2012
Kwik Shop October 2011 - September 2012
Tennessee Floor Pro’s June 2010 - September 2010
Knoxville Wholesale Furniture March 2008 - March 2010
Velocity Express August 2005 - April 2006
Target Tire June 2003 - March 2005
ClientLogic October 2002 - June 2003
Skills
Access, Inventory Control, Process Scheduler, Sales, Retail, Time Management, Technical Support, Customer Satisfaction, Customer Service, Microsoft Office, Microsoft Word, Troubleshooting, Windows 7
Education
ITT Technical Institute-Knoxville 2010 — 2012
Associate of Applied Science, Information Technology, GPA 4.0 / 4.0
ITT Technical Institute
Information Technology-Computer Networking Systems
SAIC December 2013 - Present
Innovative Employee Solutions February 2013 - December 2013
Party City December 2012 - December 2013
Halloween City September 2012 - November 2012
Kwik Shop October 2011 - September 2012
Tennessee Floor Pro’s June 2010 - September 2010
Knoxville Wholesale Furniture March 2008 - March 2010
Velocity Express August 2005 - April 2006
Target Tire June 2003 - March 2005
ClientLogic October 2002 - June 2003
Skills
Access, Inventory Control, Process Scheduler, Sales, Retail, Time Management, Technical Support, Customer Satisfaction, Customer Service, Microsoft Office, Microsoft Word, Troubleshooting, Windows 7
Education
ITT Technical Institute-Knoxville 2010 — 2012
Associate of Applied Science, Information Technology, GPA 4.0 / 4.0
ITT Technical Institute
Information Technology-Computer Networking Systems
Freda Palmer's ClientLogic Experience April 2006 - January 2007
Job Cashier\Stylist at Lane Bryant
Industry Medical Practice
Experience
Halpern Eye Care February 2007 - Present
Lane Bryant April 2012 - September 2013
ClientLogic April 2006 - January 2007
Skills
Customer Service, Customer Satisfaction, Healthcare, Social Networking, Microsoft Office
Education
Delaware State University
Halpern Eye Care February 2007 - Present
Lane Bryant April 2012 - September 2013
ClientLogic April 2006 - January 2007
Skills
Customer Service, Customer Satisfaction, Healthcare, Social Networking, Microsoft Office
Education
Delaware State University
Jason Channell's ClientLogic Experience August 2003 - May 2005
Job System Administrator at U.S. Army Engineer Research and Development Center
Industry Computer & Network Security
Experience
U.S. Army Engineer Research and Development Center May 2015 - Present
InfoPro Corporation December 2011 - Present
Hns Consultants January 2009 - December 2011
Magnolia Metal & Plastic Products Vicksburg MS August 2006 - March 2009
Nassour Computers May 2005 - August 2006
ClientLogic August 2003 - May 2005
Skills
Comptia Security+, MCITP, Network Security, Windows Server, Active Directory, VMware, Firewalls, Virtualization, DNS, Servers, Security, Network Administration, System Administration, Linux, VPN, Disaster Recovery, TCP/IP, Software Installation
Education
East Central Community College 2001 — 2003
Computer Programming
East Central Community College 2001 — 2003
Computer Programming
U.S. Army Engineer Research and Development Center May 2015 - Present
InfoPro Corporation December 2011 - Present
Hns Consultants January 2009 - December 2011
Magnolia Metal & Plastic Products Vicksburg MS August 2006 - March 2009
Nassour Computers May 2005 - August 2006
ClientLogic August 2003 - May 2005
Skills
Comptia Security+, MCITP, Network Security, Windows Server, Active Directory, VMware, Firewalls, Virtualization, DNS, Servers, Security, Network Administration, System Administration, Linux, VPN, Disaster Recovery, TCP/IP, Software Installation
Education
East Central Community College 2001 — 2003
Computer Programming
East Central Community College 2001 — 2003
Computer Programming
Sean Strane's ClientLogic Experience June 1998 - September 2002
Job Vice President of Operations for Jacobson Companies
Industry Warehousing
Experience
Jacobson Companies December 2005 - Present
Jacobson Companies October 2005 - December 2005
Jacobson Companies October 2003 - October 2005
Jacobson Companies September 2002 - October 2003
ClientLogic June 1998 - September 2002
National City Bank May 1996 - June 1998
UPS January 1991 - May 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing
Education
Franklin University 1991 — 1995
Bachelor of Arts (B.A.), Business Administration and Management, General
Jacobson Companies December 2005 - Present
Jacobson Companies October 2005 - December 2005
Jacobson Companies October 2003 - October 2005
Jacobson Companies September 2002 - October 2003
ClientLogic June 1998 - September 2002
National City Bank May 1996 - June 1998
UPS January 1991 - May 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing
Education
Franklin University 1991 — 1995
Bachelor of Arts (B.A.), Business Administration and Management, General
Bonita Higginbottom's ClientLogic Experience December 2005 - February 2006
Job Housekeeper & Laundry Aide at Rolling Hills Development
Industry Education Management
Experience
Rolling Hills Development January 2015 - Present
Emerson Family School March 2006 - Present
ClientLogic December 2005 - February 2006
DecisionOne August 2004 - January 2005
Skills
Curriculum Design, Statistics, Adult Education, Lecturing, Qualitative Research, Tutoring, E-Learning, Educational Technology, Science, Editing, Curriculum Development, Grant Writing, Instructional Design, Student Affairs, Research, Data Analysis, Educational Leadership, Community Outreach, Staff Development, Matlab, Higher Education, Nonprofits, SPSS, Teaching English as a..., Elementary Education
Education
Kaplan University-Davenport Campus 2011 — 2013
Associate of Applied Science, Health Information Technology
Rolling Hills Development January 2015 - Present
Emerson Family School March 2006 - Present
ClientLogic December 2005 - February 2006
DecisionOne August 2004 - January 2005
Skills
Curriculum Design, Statistics, Adult Education, Lecturing, Qualitative Research, Tutoring, E-Learning, Educational Technology, Science, Editing, Curriculum Development, Grant Writing, Instructional Design, Student Affairs, Research, Data Analysis, Educational Leadership, Community Outreach, Staff Development, Matlab, Higher Education, Nonprofits, SPSS, Teaching English as a..., Elementary Education
Education
Kaplan University-Davenport Campus 2011 — 2013
Associate of Applied Science, Health Information Technology