eTelecare Global Solutions
Industry: Business process outsourcing company
DescriptioneTelecare Global Solutions, Inc, was a provider of complex business process outsourcing solutions. eTelecare Global Solutions provides outsourced service through voice, email, and chat for companies in such industries such as consumer electronics, telecommunications, financial services, travel, and media. Founded: 1999 Number of employees: 13,400+ (2008) Subsidiaries: AOL Member Services Philippines, Inc., Founders: Derek Holley, Jim Franke Parent organizations: Stream Global Services, Convergys Netherlands Investments B.V. Headquarters: Philippines, Quezon City, Philippines, Manila, Philippines
eTelecare Global Solutions List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at eTelecare Global Solutions. You can filter them based on skills, years of employment, job, education, department, and prior employment.
eTelecare Global Solutions Salaries. You can even request information on how much does eTelecare Global Solutions pay if you want to. Learn about salaries, pros and cons of working for eTelecare Global Solutions directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
284 eTelecare Global Solutions employees in database. Find out everything there's to know about eTelecare Global Solutions employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
eTelecare Global Solutions Employees
Employee
Years
Job
Industry
Marco Angelo Trinidad Marco Angelo Trinidad's eTelecare Global Solutions Experience November 2004 - June 2006
Job Occupational Therapist, Physical Therapist Assistant, Cert Systems Engineer
Industry Hospital & Health Care
Experience
Coleman College of Health Sciences August 2012 - May 2014
Houston Trinity UMC January 2011 - January 2012
Houston Trinity UMC December 2010 - January 2011
Verizon Business June 2006 - February 2008
eTelecare Global Solutions November 2004 - June 2006
Home Health Solutions February 2003 - June 2006
Skills
Healthcare, Project Management, Training, Program Management, Management, Marketing, Testing, Leadership, Process Improvement, Rehabilitation, Data Analysis
Education
HCC Coleman College 2012 — 2014
Physical Therapist Assistant
Lone Star College System 2011 — 2012
Physical Therapist Assistant, 4.0
Edupro Inc. 2008 — 2008
Certification, MS Systems Engineer and Systems Administration
NIIT 2003 — 2004
Certification, Web Development
University of Sto. Tomas 1996 — 2002
Bachelors, Occupational Therapist
Coleman College of Health Sciences August 2012 - May 2014
Houston Trinity UMC January 2011 - January 2012
Houston Trinity UMC December 2010 - January 2011
Verizon Business June 2006 - February 2008
eTelecare Global Solutions November 2004 - June 2006
Home Health Solutions February 2003 - June 2006
Skills
Healthcare, Project Management, Training, Program Management, Management, Marketing, Testing, Leadership, Process Improvement, Rehabilitation, Data Analysis
Education
HCC Coleman College 2012 — 2014
Physical Therapist Assistant
Lone Star College System 2011 — 2012
Physical Therapist Assistant, 4.0
Edupro Inc. 2008 — 2008
Certification, MS Systems Engineer and Systems Administration
NIIT 2003 — 2004
Certification, Web Development
University of Sto. Tomas 1996 — 2002
Bachelors, Occupational Therapist
Ben Gutnik Ben Gutnik's eTelecare Global Solutions Experience May 2008 - August 2008
Job Digital Marketing at CHR Solutions
Industry Marketing and Advertising
Experience
CHR Solutions June 2014 - Present
Icon Entertainment LLC May 2014 - Present
AVA Group LLC February 2013 - May 2014
Washington Pavilion of Arts and Science January 2010 - April 2014
EDM Charts 2011 - 2014
Washington Pavilion of Arts and Science August 2009 - September 2009
Washington Pavilion of Arts and Science May 2009 - July 2009
eTelecare Global Solutions May 2008 - August 2008
eTelecare Global Solutions May 2007 - August 2007
Skills
Advertising, Public Relations, Marketing, Social Media, Sales, Customer Service, Event Management, Press Releases, Event Planning, Digital Marketing, New Business Development, Social Media Marketing, Public Speaking, Management, Marketing Communications, Integrated Marketing, CRM, Fundraising, Project Management, Nonprofits, Social Networking, Customer Retention, Strategic Planning, Microsoft Office, Blogging, Media Relations, Graphic Design, Sales Contracts, Critical Thinking, Microsoft CRM, Umbraco, Microsoft Dynamics, Constant Contact, Adobe Creative Suite, WordPress
Education
The University of South Dakota 2005 — 2009
BS, Contemporary Media & Journalism
Washington HS 2001 — 2005
CHR Solutions June 2014 - Present
Icon Entertainment LLC May 2014 - Present
AVA Group LLC February 2013 - May 2014
Washington Pavilion of Arts and Science January 2010 - April 2014
EDM Charts 2011 - 2014
Washington Pavilion of Arts and Science August 2009 - September 2009
Washington Pavilion of Arts and Science May 2009 - July 2009
eTelecare Global Solutions May 2008 - August 2008
eTelecare Global Solutions May 2007 - August 2007
Skills
Advertising, Public Relations, Marketing, Social Media, Sales, Customer Service, Event Management, Press Releases, Event Planning, Digital Marketing, New Business Development, Social Media Marketing, Public Speaking, Management, Marketing Communications, Integrated Marketing, CRM, Fundraising, Project Management, Nonprofits, Social Networking, Customer Retention, Strategic Planning, Microsoft Office, Blogging, Media Relations, Graphic Design, Sales Contracts, Critical Thinking, Microsoft CRM, Umbraco, Microsoft Dynamics, Constant Contact, Adobe Creative Suite, WordPress
Education
The University of South Dakota 2005 — 2009
BS, Contemporary Media & Journalism
Washington HS 2001 — 2005
Dan Lavelle Dan Lavelle's eTelecare Global Solutions Experience June 2004 - August 2006
Job Knowledge Management Specialist, Google Play Developer Operations
Industry Consumer Electronics
Experience
Google July 2013 - Present
Fitbit January 2013 - July 2013
Hewlett-Packard July 2012 - December 2012
Hewlett-Packard September 2008 - July 2012
Palm September 2007 - August 2008
Palm October 2006 - September 2007
eTelecare Global Solutions June 2004 - August 2006
Skills
MS Office Suite, HTML + CSS, Wikis, Call Center, Customer Relations, Account Management, Technical Training, Customer Service, CRM, Microsoft Office, HTML, Cross-functional Team..., Program Management
Education
University of Arizona 1999 — 2006
Bachelor of Arts, Music
Google July 2013 - Present
Fitbit January 2013 - July 2013
Hewlett-Packard July 2012 - December 2012
Hewlett-Packard September 2008 - July 2012
Palm September 2007 - August 2008
Palm October 2006 - September 2007
eTelecare Global Solutions June 2004 - August 2006
Skills
MS Office Suite, HTML + CSS, Wikis, Call Center, Customer Relations, Account Management, Technical Training, Customer Service, CRM, Microsoft Office, HTML, Cross-functional Team..., Program Management
Education
University of Arizona 1999 — 2006
Bachelor of Arts, Music
April Francis Ong's eTelecare Global Solutions Experience May 2004 - July 2007
Job Manager, Global Privacy Support
Industry Information Technology and Services
Experience
TRUSTe 2015 - Present
VXI Global Solutions, LLC July 2007 - September 2014
eTelecare Global Solutions May 2004 - July 2007
AXA November 2003 - April 2004
Time Life - Filway Marketing Inc. August 2001 - November 2003
Skills
Operations Management, Workforce Management, BPO, Call Centers, Customer Satisfaction, Customer Experience, Service Delivery, Outsourcing, Performance Management, Vendor Management, Process Improvement, Team Management
Education
University of San Carlos 1996 — 2001
Bachelor of Science (B.S.), Business Administration and Management, General
Sacred Heart School for Girls 1986 — 1996
Elementary and High School
TRUSTe 2015 - Present
VXI Global Solutions, LLC July 2007 - September 2014
eTelecare Global Solutions May 2004 - July 2007
AXA November 2003 - April 2004
Time Life - Filway Marketing Inc. August 2001 - November 2003
Skills
Operations Management, Workforce Management, BPO, Call Centers, Customer Satisfaction, Customer Experience, Service Delivery, Outsourcing, Performance Management, Vendor Management, Process Improvement, Team Management
Education
University of San Carlos 1996 — 2001
Bachelor of Science (B.S.), Business Administration and Management, General
Sacred Heart School for Girls 1986 — 1996
Elementary and High School
JD Burton JD Burton's eTelecare Global Solutions Experience March 1998 - May 2004
Job Business Account Executive
Industry Telecommunications
Experience
Cox Communications May 2008 - Present
Coldwell Banker Real Estate June 2004 - May 2008
eTelecare Global Solutions March 1998 - May 2004
US Navy February 1996 - March 1998
Skills
Sales, Cold Calling Experience, Consultative Approach, Sales Management, Sales Management..., Sales Cycle Management, Sales Messaging, Outside Sales, Cold Calling, Sales Process, Training, Marketing, Selling, Solution Selling, Customer Retention, B2B, Leadership, New Business Development, Salesforce.com, Sales Presentations, Account Management, Co-location, Telecommunications, Unified Communications, Networking, Strategic Partnerships, Lead Generation, Management, Customer Satisfaction, Sales Operations, CRM, Direct Sales, Call Centers, Managed Services, Wireless, Broadband, Building Relationships, Business Development, Customer Experience, MPLS, Product Marketing, SIP Trunking, SaaS, Telephony, PRI
Education
Phoenix College
Cox Communications May 2008 - Present
Coldwell Banker Real Estate June 2004 - May 2008
eTelecare Global Solutions March 1998 - May 2004
US Navy February 1996 - March 1998
Skills
Sales, Cold Calling Experience, Consultative Approach, Sales Management, Sales Management..., Sales Cycle Management, Sales Messaging, Outside Sales, Cold Calling, Sales Process, Training, Marketing, Selling, Solution Selling, Customer Retention, B2B, Leadership, New Business Development, Salesforce.com, Sales Presentations, Account Management, Co-location, Telecommunications, Unified Communications, Networking, Strategic Partnerships, Lead Generation, Management, Customer Satisfaction, Sales Operations, CRM, Direct Sales, Call Centers, Managed Services, Wireless, Broadband, Building Relationships, Business Development, Customer Experience, MPLS, Product Marketing, SIP Trunking, SaaS, Telephony, PRI
Education
Phoenix College
Justin Morrow Justin Morrow's eTelecare Global Solutions Experience October 2004 - October 2006
Job Switch technician at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless June 2015 - Present
Verizon Wireless July 2014 - June 2015
Verizon Wireless April 2010 - July 2014
Verizon Wireless November 2007 - April 2010
Verizon Wireless October 2006 - November 2007
eTelecare Global Solutions October 2004 - October 2006
Target November 2003 - October 2004
Protection Service Industries April 2002 - March 2004
T-Mobile October 1998 - April 2002
Walmart 1998 - 1998
Skills
Customer Service, Windows, Microsoft Office, Microsoft Excel, HTML, Microsoft Word, Outlook, PowerPoint, Telecommunications, Photoshop, Public Speaking, Team Leadership, Troubleshooting, Team Building, Teamwork, Wireless, GSM, VoIP, JavaScript, IP, Call Centers, 4G, LTE, CDMA, Fiber Optics, Cellular Communications, Ethernet, Switches, Network Design, Wireless Networking, 3G, EVDO, Microwave, T1, TCP/IP, Integration, Computer Network..., RF, Mobile Devices, Routers, Network Engineering, Testing, Optical Fiber
Education
ITT Technical Institute-Albuquerque 1997 — 1999
Associate's degree, Electrical and Electronics Engineering
Los Lunas high school 1993 — 1997
High school diploma, 3.8
Verizon Wireless June 2015 - Present
Verizon Wireless July 2014 - June 2015
Verizon Wireless April 2010 - July 2014
Verizon Wireless November 2007 - April 2010
Verizon Wireless October 2006 - November 2007
eTelecare Global Solutions October 2004 - October 2006
Target November 2003 - October 2004
Protection Service Industries April 2002 - March 2004
T-Mobile October 1998 - April 2002
Walmart 1998 - 1998
Skills
Customer Service, Windows, Microsoft Office, Microsoft Excel, HTML, Microsoft Word, Outlook, PowerPoint, Telecommunications, Photoshop, Public Speaking, Team Leadership, Troubleshooting, Team Building, Teamwork, Wireless, GSM, VoIP, JavaScript, IP, Call Centers, 4G, LTE, CDMA, Fiber Optics, Cellular Communications, Ethernet, Switches, Network Design, Wireless Networking, 3G, EVDO, Microwave, T1, TCP/IP, Integration, Computer Network..., RF, Mobile Devices, Routers, Network Engineering, Testing, Optical Fiber
Education
ITT Technical Institute-Albuquerque 1997 — 1999
Associate's degree, Electrical and Electronics Engineering
Los Lunas high school 1993 — 1997
High school diploma, 3.8
Chris Siegfried Chris Siegfried's eTelecare Global Solutions Experience 2003 - 2004
Job Entrepreneur for hire
Industry Telecommunications
Experience
Stormwind Epic Live May 2012 - May 2015
SkillSoft March 2009 - April 2012
Direct Alliance 2007 - 2009
Shell Vacations Hospitality 2004 - 2007
eTelecare Global Solutions 2003 - 2004
MCI 2001 - 2003
Skills
Training, E-Learning, Project Management, Instructional Design, Salesforce.com, Sales, New Business Development, Team Leadership, Enterprise Software, Account Management, Team Building, Sales Process, Strategic Planning, CRM, Solution Selling, Direct Sales, SaaS, Sales Operations, Business Development, Strategic Partnerships, Cold Calling, Sales Presentations, Leadership, Consulting, B2B, Lead Generation, Start-ups, Strategy, Selling, Product Marketing, Professional Services, Networking, Sales Management, Cloud Computing, Customer Satisfaction, Management, Program Management, Coaching, Employee Training, Leadership Development, Contract Negotiation, Budgets, Customer Retention, Customer Service, Marketing, Process Improvement, Staff Development, Online Marketing, Vendor Management, Social Media Marketing
Education
Executive Security International 2002 — 2004
Personal Protective Specialist (PPS), Executive Protection/PPS
Mesa Community College 2001 — 2003
Associate of Arts (AA), Business/Corporate Communications
Stormwind Epic Live May 2012 - May 2015
SkillSoft March 2009 - April 2012
Direct Alliance 2007 - 2009
Shell Vacations Hospitality 2004 - 2007
eTelecare Global Solutions 2003 - 2004
MCI 2001 - 2003
Skills
Training, E-Learning, Project Management, Instructional Design, Salesforce.com, Sales, New Business Development, Team Leadership, Enterprise Software, Account Management, Team Building, Sales Process, Strategic Planning, CRM, Solution Selling, Direct Sales, SaaS, Sales Operations, Business Development, Strategic Partnerships, Cold Calling, Sales Presentations, Leadership, Consulting, B2B, Lead Generation, Start-ups, Strategy, Selling, Product Marketing, Professional Services, Networking, Sales Management, Cloud Computing, Customer Satisfaction, Management, Program Management, Coaching, Employee Training, Leadership Development, Contract Negotiation, Budgets, Customer Retention, Customer Service, Marketing, Process Improvement, Staff Development, Online Marketing, Vendor Management, Social Media Marketing
Education
Executive Security International 2002 — 2004
Personal Protective Specialist (PPS), Executive Protection/PPS
Mesa Community College 2001 — 2003
Associate of Arts (AA), Business/Corporate Communications
Daryn Wright Daryn Wright's eTelecare Global Solutions Experience August 2006 - August 2007
Job IT Engineer II at City of Mesa
Industry Government Administration
Experience
City of Mesa January 2014 - Present
City of Mesa May 2013 - January 2014
CSC May 2011 - May 2013
Royal Orchid July 2009 - December 2012
CC-OPS February 2010 - August 2010
eTelecare Global Solutions August 2006 - August 2007
Skills
Windows, Windows 7, Lotus Notes, Windows XP Pro, Incident Management, Microsoft Office, Public Speaking, Entrust PKI, Batch Files, Troubleshooting, Advantage Database..., Microsoft SQL Server, Computer Hardware, SCCM, Training, User Acceptance Testing, Virtualization, VBScript, BMC Remedy, ITIL, PGP, IT Hardware Support, Bomgar, Batch Programming, Incident Handling, Level 3 Support, Coaching, Technical Training, SAP, ERP Software, ERP Implementations, Virtual PC, Cloud Computing, SQL Server Management..., Customer Service, MCITP, MCSA, Windows Desktop..., Security, Process Improvement, Project Management, Leadership, Windows XP, Networking, Program Management, Help Desk Support, Software Documentation
Education
Northern Arizona University 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
City of Mesa January 2014 - Present
City of Mesa May 2013 - January 2014
CSC May 2011 - May 2013
Royal Orchid July 2009 - December 2012
CC-OPS February 2010 - August 2010
eTelecare Global Solutions August 2006 - August 2007
Skills
Windows, Windows 7, Lotus Notes, Windows XP Pro, Incident Management, Microsoft Office, Public Speaking, Entrust PKI, Batch Files, Troubleshooting, Advantage Database..., Microsoft SQL Server, Computer Hardware, SCCM, Training, User Acceptance Testing, Virtualization, VBScript, BMC Remedy, ITIL, PGP, IT Hardware Support, Bomgar, Batch Programming, Incident Handling, Level 3 Support, Coaching, Technical Training, SAP, ERP Software, ERP Implementations, Virtual PC, Cloud Computing, SQL Server Management..., Customer Service, MCITP, MCSA, Windows Desktop..., Security, Process Improvement, Project Management, Leadership, Windows XP, Networking, Program Management, Help Desk Support, Software Documentation
Education
Northern Arizona University 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Catherine Leggett Catherine Leggett's eTelecare Global Solutions Experience March 2005 - February 2006
Job Customer Service at Chase Health Advance
Industry Financial Services
Experience
Chase Health Advance April 2011 - Present
WageWorks February 2006 - February 2011
eTelecare Global Solutions March 2005 - February 2006
Skills
Customer Service, Multi Tasking, Problem Solving, Highly detail oriented, Dependable Team Player, Flexible to Change, Friendly Personality, Self-starter, Microsoft Word, Microsoft Excel, Telephone Skills
Education
Sinclair Community College
Associate's degree, Computer Science
Chase Health Advance April 2011 - Present
WageWorks February 2006 - February 2011
eTelecare Global Solutions March 2005 - February 2006
Skills
Customer Service, Multi Tasking, Problem Solving, Highly detail oriented, Dependable Team Player, Flexible to Change, Friendly Personality, Self-starter, Microsoft Word, Microsoft Excel, Telephone Skills
Education
Sinclair Community College
Associate's degree, Computer Science
Akutra Cea Akutra Cea's eTelecare Global Solutions Experience August 2006 - August 2008
Job L2 Support Technician at HewlettPackard
Industry Computer Software
Experience
Hewlett-Packard December 2010 - Present
LeapMaker.com March 2002 - March 2011
CORESTAFF Services August 2010 - September 2010
Hewlett-Packard November 2009 - June 2010
Hewlett-Packard August 2009 - November 2009
Hewlett-Packard September 2008 - January 2009
Smart Source September 2008 - September 2008
eTelecare Global Solutions August 2006 - August 2008
Manpower Inc. July 2005 - May 2006
Software AG USA October 2000 - July 2001
Skills
Troubleshooting, HTML, System Deployment, Software, Software Installation, Hardware, Active Directory, SharePoint, Operating Systems, Windows, TCP/IP, System Administration, Windows 7, XP, C#, IIS, Unix, Servers, HP, Internet Marketing, Product Marketing, Facebook Marketing, Social Media, Google Analytics, Google Adwords, Google Webmaster Tools, XML, XSLT, DTD, ePub, XHTML, XSL-FO, JavaScript, SQL, Java, Windows XP, Computer Hardware, Technical Project..., Project Management, Hardware Deployments, site survey, Site Planning, Building Surveying, Visio, Software Documentation, Visual Basic, User Interface Design, Microsoft SQL Server, Web Marketing, Surveying
Education
University of Advancing Technology 2010 — 2015
Bachelor's degree, Advancing Computer Science, 4.0
Platt College 2002 — 2004
Associates, Computer Science of Networking, 3.85
Hewlett-Packard December 2010 - Present
LeapMaker.com March 2002 - March 2011
CORESTAFF Services August 2010 - September 2010
Hewlett-Packard November 2009 - June 2010
Hewlett-Packard August 2009 - November 2009
Hewlett-Packard September 2008 - January 2009
Smart Source September 2008 - September 2008
eTelecare Global Solutions August 2006 - August 2008
Manpower Inc. July 2005 - May 2006
Software AG USA October 2000 - July 2001
Skills
Troubleshooting, HTML, System Deployment, Software, Software Installation, Hardware, Active Directory, SharePoint, Operating Systems, Windows, TCP/IP, System Administration, Windows 7, XP, C#, IIS, Unix, Servers, HP, Internet Marketing, Product Marketing, Facebook Marketing, Social Media, Google Analytics, Google Adwords, Google Webmaster Tools, XML, XSLT, DTD, ePub, XHTML, XSL-FO, JavaScript, SQL, Java, Windows XP, Computer Hardware, Technical Project..., Project Management, Hardware Deployments, site survey, Site Planning, Building Surveying, Visio, Software Documentation, Visual Basic, User Interface Design, Microsoft SQL Server, Web Marketing, Surveying
Education
University of Advancing Technology 2010 — 2015
Bachelor's degree, Advancing Computer Science, 4.0
Platt College 2002 — 2004
Associates, Computer Science of Networking, 3.85
Scott Kreitzman Scott Kreitzman's eTelecare Global Solutions Experience 2003 - 2009
Job Vice President of Business Development for Global Customer Experience Firm
Industry Outsourcing/Offshoring
Experience
Global Outsourcing and Customer Experience Management Firm 2009 - Present
eTelecare Global Solutions 2003 - 2009
Care Call, Inc. 1995 - 2003
Sprint 1990 - 1995
Skills
C Level Sales Experience, Key Account Management, Contract Negotiations, Lead Generation, Marketing, Closing Deals, Qualifying Prospects, BPO, Call Center, Outsourcing, Customer Retention, Inbound Marketing, Vendor Management, CRM, Telemarketing, Customer Satisfaction, Account Management, Telecommunications, Workforce Management, Team Management, Business Development, Operations Management, New Business Development, Call Centers, Customer Experience, Contract Negotiation, Sales, Program Management, Contact Centers, Sales Presentations, Solution Selling, SaaS, Strategic Partnerships, Sales Process, Sales Operations, Recruiting
Education
Guilford College 1983 — 1988
BS, Accounting
Clay High School 1980 — 1983
High School Diploma
Global Outsourcing and Customer Experience Management Firm 2009 - Present
eTelecare Global Solutions 2003 - 2009
Care Call, Inc. 1995 - 2003
Sprint 1990 - 1995
Skills
C Level Sales Experience, Key Account Management, Contract Negotiations, Lead Generation, Marketing, Closing Deals, Qualifying Prospects, BPO, Call Center, Outsourcing, Customer Retention, Inbound Marketing, Vendor Management, CRM, Telemarketing, Customer Satisfaction, Account Management, Telecommunications, Workforce Management, Team Management, Business Development, Operations Management, New Business Development, Call Centers, Customer Experience, Contract Negotiation, Sales, Program Management, Contact Centers, Sales Presentations, Solution Selling, SaaS, Strategic Partnerships, Sales Process, Sales Operations, Recruiting
Education
Guilford College 1983 — 1988
BS, Accounting
Clay High School 1980 — 1983
High School Diploma
Jethro Montes Jethro Montes's eTelecare Global Solutions Experience July 2004 - December 2004
Job Information Security Engineer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2011 - March 2015
NCO Group December 2006 - March 2011
Acer September 2005 - December 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
Information Security, Active Directory, Computer Security, Networking, IT Service Management, IDS, IPS, ITIL v3 Foundations..., Encryption, Vulnerability Scanning, Computer Maintenance, Microsoft Technologies, SIEM, Data Loss Protection, ProWatch, ISO 27001, Cisco Technologies, Help Desk Support, Technical Support, Disaster Recovery
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
University of the Philippines 1987 — 1998
High School Diploma, Primary to Secondary
Bitshield Technical Center
ISACA-CISA 2012 Review course
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2011 - March 2015
NCO Group December 2006 - March 2011
Acer September 2005 - December 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
Information Security, Active Directory, Computer Security, Networking, IT Service Management, IDS, IPS, ITIL v3 Foundations..., Encryption, Vulnerability Scanning, Computer Maintenance, Microsoft Technologies, SIEM, Data Loss Protection, ProWatch, ISO 27001, Cisco Technologies, Help Desk Support, Technical Support, Disaster Recovery
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
University of the Philippines 1987 — 1998
High School Diploma, Primary to Secondary
Bitshield Technical Center
ISACA-CISA 2012 Review course
Steven Enyard Steven Enyard's eTelecare Global Solutions Experience May 2005 - May 2006
Job University of Phoenix Graduate
Industry Information Technology and Services
Experience
Va Hospital December 2008 - Present
Volt Technical Resources August 2006 - December 2006
eTelecare Global Solutions May 2005 - May 2006
Skills
Computer Hardware, Windows 7, Customer Service, Troubleshooting, Windows, Technical Support, XP, Microsoft Office, Call Center, Operating Systems, Active Directory, Networking, Software Installation, Computer Repair, Microsoft Excel, Help Desk Support, Windows Vista, HTML, PowerPoint, Microsoft Word, Windows Server, Hardware, Network Administration, Access, SQL, Software Documentation, Outlook, Linux, TCP/IP, System Administration, Visio, Servers, SharePoint, Laptops, Printers, OS X, A+ Certified, Microsoft Exchange, Databases, DHCP, Routers, Vendor Management, Information Technology, Leadership, Team Leadership, Training, Disaster Recovery
Education
University of Phoenix 2010 — 2013
BSIT/ISS, Information Technology
IIA 2001 — 2003
Associate of Arts (AA), Micro Computers
Va Hospital December 2008 - Present
Volt Technical Resources August 2006 - December 2006
eTelecare Global Solutions May 2005 - May 2006
Skills
Computer Hardware, Windows 7, Customer Service, Troubleshooting, Windows, Technical Support, XP, Microsoft Office, Call Center, Operating Systems, Active Directory, Networking, Software Installation, Computer Repair, Microsoft Excel, Help Desk Support, Windows Vista, HTML, PowerPoint, Microsoft Word, Windows Server, Hardware, Network Administration, Access, SQL, Software Documentation, Outlook, Linux, TCP/IP, System Administration, Visio, Servers, SharePoint, Laptops, Printers, OS X, A+ Certified, Microsoft Exchange, Databases, DHCP, Routers, Vendor Management, Information Technology, Leadership, Team Leadership, Training, Disaster Recovery
Education
University of Phoenix 2010 — 2013
BSIT/ISS, Information Technology
IIA 2001 — 2003
Associate of Arts (AA), Micro Computers
Michelle Woodbury's eTelecare Global Solutions Experience May 2009 - September 2009
Job Medical Billing Professional
Industry Hospital & Health Care
Experience
Hanger, Inc. January 2015 - Present
Bank of America April 2014 - December 2014
McCleve Orthotics and Prosthetics September 2009 - May 2013
eTelecare Global Solutions May 2009 - September 2009
Arion Care Solutions May 2008 - May 2009
Skills
Medical Billing, Customer Satisfaction, Healthcare, Home Care, Process Improvement, Medical Compliance, Workflow Management, Customer-facing, Staff Training, Medical Practice..., Physician Relations, Medical Coding, ICD-9, ABC Certified Orthotic..., Habilitation, Respite, Sales, Customer Service
Education
Mesa Community College 2008 — 2010
Hanger, Inc. January 2015 - Present
Bank of America April 2014 - December 2014
McCleve Orthotics and Prosthetics September 2009 - May 2013
eTelecare Global Solutions May 2009 - September 2009
Arion Care Solutions May 2008 - May 2009
Skills
Medical Billing, Customer Satisfaction, Healthcare, Home Care, Process Improvement, Medical Compliance, Workflow Management, Customer-facing, Staff Training, Medical Practice..., Physician Relations, Medical Coding, ICD-9, ABC Certified Orthotic..., Habilitation, Respite, Sales, Customer Service
Education
Mesa Community College 2008 — 2010
Crystal Stewart Crystal Stewart's eTelecare Global Solutions Experience February 2008 - September 2008
Job Technical Services Engineer at SolarCity
Industry Information Technology and Services
Experience
SolarCity May 2014 - Present
Limelight Networks October 2012 - December 2013
GoDaddy.com August 2009 - August 2012
Arizona State University June 2009 - August 2009
ACS September 2008 - October 2008
eTelecare Global Solutions February 2008 - September 2008
Skills
Servers, Troubleshooting, Data Center, VPN, SSL, SSH, phpMyAdmin, Backup & Restore, WordPress, Web Hosting, Domain Names, Linux, Apache, MySQL, cPanel, E-commerce, IT Hardware Support, Computer Hardware, Remote Troubleshooting, Ubuntu, Windows Firewall, Mail Server, Email Hosting, Email Clients, Bash, Windows, Windows 7, Windows Server, Wireless Networking, Third Party Vendors, SOP development, KVM, HTTP, FTP, RDP, CRM, Microsoft Exchange, Mac, Dell Computers, Dell PowerEdge Servers, Multi Tasking, DNS, Hardware Installation, RAID, Customer Support, Ticketing, Databases, Active Directory..., Technical Support, Active Directory
Education
Western Governors University 2015 — 2017
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Mesa Community College 2005 — 2007
Associates in Art, General Education, 3.8 GPA
Sonoran Desert School 2002 — 2004
3.923 GPA
SolarCity May 2014 - Present
Limelight Networks October 2012 - December 2013
GoDaddy.com August 2009 - August 2012
Arizona State University June 2009 - August 2009
ACS September 2008 - October 2008
eTelecare Global Solutions February 2008 - September 2008
Skills
Servers, Troubleshooting, Data Center, VPN, SSL, SSH, phpMyAdmin, Backup & Restore, WordPress, Web Hosting, Domain Names, Linux, Apache, MySQL, cPanel, E-commerce, IT Hardware Support, Computer Hardware, Remote Troubleshooting, Ubuntu, Windows Firewall, Mail Server, Email Hosting, Email Clients, Bash, Windows, Windows 7, Windows Server, Wireless Networking, Third Party Vendors, SOP development, KVM, HTTP, FTP, RDP, CRM, Microsoft Exchange, Mac, Dell Computers, Dell PowerEdge Servers, Multi Tasking, DNS, Hardware Installation, RAID, Customer Support, Ticketing, Databases, Active Directory..., Technical Support, Active Directory
Education
Western Governors University 2015 — 2017
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Mesa Community College 2005 — 2007
Associates in Art, General Education, 3.8 GPA
Sonoran Desert School 2002 — 2004
3.923 GPA
Jason Dulay Jason Dulay's eTelecare Global Solutions Experience May 2006 - February 2007
Job Online Marketing Expert Specializing in Local SEO | Local Marketing Academy
Industry Marketing and Advertising
Experience
Local Marketing Academy June 2015 - Present
ABC Web Consulting January 2013 - Present
Staffables - Virtual Assistants and Outsourcing July 2014 - May 2015
Entrepid July 2012 - December 2012
JPMorgan Chase May 2011 - May 2012
Stream Global Services March 2010 - April 2011
Stream Global Services March 2007 - April 2011
oDesk 2008 - 2010
eTelecare Global Solutions May 2006 - February 2007
AIESEC 2004 - 2006
Skills
Management, Customer Service, Market Research, Training, Marketing Strategy, Call Centers, Team Management, Coaching, Project Management, Outsourcing, Virtual Assistant, Online Marketing, Social Media Marketing, HTML, Leadership, Marketing Management, Management Accounting, Corporate Branding, SEO, HTML Programming, Team Leadership, Mentoring, Analysis, Administrative..., Strategic Planning
Education
University of San Carlos 2002 — 2006
Bachelor's, Management Accounting
Local Marketing Academy June 2015 - Present
ABC Web Consulting January 2013 - Present
Staffables - Virtual Assistants and Outsourcing July 2014 - May 2015
Entrepid July 2012 - December 2012
JPMorgan Chase May 2011 - May 2012
Stream Global Services March 2010 - April 2011
Stream Global Services March 2007 - April 2011
oDesk 2008 - 2010
eTelecare Global Solutions May 2006 - February 2007
AIESEC 2004 - 2006
Skills
Management, Customer Service, Market Research, Training, Marketing Strategy, Call Centers, Team Management, Coaching, Project Management, Outsourcing, Virtual Assistant, Online Marketing, Social Media Marketing, HTML, Leadership, Marketing Management, Management Accounting, Corporate Branding, SEO, HTML Programming, Team Leadership, Mentoring, Analysis, Administrative..., Strategic Planning
Education
University of San Carlos 2002 — 2006
Bachelor's, Management Accounting
Amanda Leon Amanda Leon's eTelecare Global Solutions Experience June 2009 - February 2013
Job Administrative Assistant/Progress at Chicago Bridge and Iron
Industry Oil & Energy
Experience
Chicago Bridge and Iron July 2013 - June 2015
Hampton Inn February 2013 - July 2013
eTelecare Global Solutions June 2009 - February 2013
Skills
Typing, Customer Service, At Multitasking, Microsoft Office, Telephone Skills, Administrative..., Call Centers, Customer Satisfaction, Data Entry, Invoicing, Office Administration, Office Management, Outlook, Time Management, Fax
Education
US CAREER INSTITUTE 2013 — 2014
CERTIFICATE, Pharmacy Technician/Assistant
New Summerfield High School 2005 — 2009
High School, High School Diploma
Tyler Junior College
Nursing/Psychology
Chicago Bridge and Iron July 2013 - June 2015
Hampton Inn February 2013 - July 2013
eTelecare Global Solutions June 2009 - February 2013
Skills
Typing, Customer Service, At Multitasking, Microsoft Office, Telephone Skills, Administrative..., Call Centers, Customer Satisfaction, Data Entry, Invoicing, Office Administration, Office Management, Outlook, Time Management, Fax
Education
US CAREER INSTITUTE 2013 — 2014
CERTIFICATE, Pharmacy Technician/Assistant
New Summerfield High School 2005 — 2009
High School, High School Diploma
Tyler Junior College
Nursing/Psychology
Timothy Walden Timothy Walden's eTelecare Global Solutions Experience February 2006 - February 2007
Job Extraction Operations
Industry Outsourcing/Offshoring
Experience
Cargill July 2012 - Present
Farmers Cooperative Company January 2012 - April 2012
Stream Global Services September 2010 - January 2012
AG Processing Inc February 2007 - May 2010
eTelecare Global Solutions February 2006 - February 2007
Transaction Teleservices January 2004 - January 2005
MCI March 1998 - August 2003
Gateway January 1994 - February 1998
Skills
Customer Service, Sales, Manufacturing, Process Improvement, Management, Leadership, Team Building, Budgets, Strategic Planning, Access, Team Leadership, Employee Relations, Microsoft Office, Microsoft Excel, Analysis, PowerPoint, Supply Chain Management, Change Management, SAP, Project Planning, Financial Analysis, Program Management, Public Speaking
Education
The University of South Dakota 2000 — 2001
Masters Business Administration, Management Information Systems
Cargill July 2012 - Present
Farmers Cooperative Company January 2012 - April 2012
Stream Global Services September 2010 - January 2012
AG Processing Inc February 2007 - May 2010
eTelecare Global Solutions February 2006 - February 2007
Transaction Teleservices January 2004 - January 2005
MCI March 1998 - August 2003
Gateway January 1994 - February 1998
Skills
Customer Service, Sales, Manufacturing, Process Improvement, Management, Leadership, Team Building, Budgets, Strategic Planning, Access, Team Leadership, Employee Relations, Microsoft Office, Microsoft Excel, Analysis, PowerPoint, Supply Chain Management, Change Management, SAP, Project Planning, Financial Analysis, Program Management, Public Speaking
Education
The University of South Dakota 2000 — 2001
Masters Business Administration, Management Information Systems
Randy Crisman's eTelecare Global Solutions Experience February 2007 - May 2007
Job IT Analyst at US Foods
Industry Information Technology and Services
Experience
US Foods August 2011 - Present
ITC Infotech April 2011 - July 2011
Sagepoint Financial Advisors (formerly AIG) May 2007 - December 2010
eTelecare Global Solutions February 2007 - May 2007
The Auto Club Group (AAA) October 2004 - December 2006
Hyperion Communications August 2000 - December 2003
Brehm, Inc April 1992 - August 2000
Skills
Troubleshooting, Access, Blackberry Enterprise..., Operating Systems, Training, Software Installation, Microsoft Exchange, Technical Support, Active Directory, Windows 7, SharePoint, Windows Server, Servers, Windows XP, Altiris, Lotus Notes, Siebel, AS400, Cisco, iOS, Android, IBM iSeries, Cisco Technologies, Networking, Management
Education
University of Phoenix 2010 — 2012
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications, 3.82
Grand Rapids Community 1997 — 1998
US Foods August 2011 - Present
ITC Infotech April 2011 - July 2011
Sagepoint Financial Advisors (formerly AIG) May 2007 - December 2010
eTelecare Global Solutions February 2007 - May 2007
The Auto Club Group (AAA) October 2004 - December 2006
Hyperion Communications August 2000 - December 2003
Brehm, Inc April 1992 - August 2000
Skills
Troubleshooting, Access, Blackberry Enterprise..., Operating Systems, Training, Software Installation, Microsoft Exchange, Technical Support, Active Directory, Windows 7, SharePoint, Windows Server, Servers, Windows XP, Altiris, Lotus Notes, Siebel, AS400, Cisco, iOS, Android, IBM iSeries, Cisco Technologies, Networking, Management
Education
University of Phoenix 2010 — 2012
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications, 3.82
Grand Rapids Community 1997 — 1998
Ryan Schoenfelder Ryan Schoenfelder's eTelecare Global Solutions Experience July 2003 - January 2008
Job Senior Specialist Customer Care
Industry Financial Services
Experience
First National Bank of Omaha April 2015 - Present
American Foods Group June 2011 - February 2015
Veterans Administration June 2009 - August 2009
eTelecare Global Solutions July 2003 - January 2008
Skills
Public Speaking, Healthcare
Education
University of Kansas School of Medicine 2008 — 2010
Masters, Health Policy and Management
The University of South Dakota 1999 — 2004
Bachelor's of Science, Business Administration/ Spanish
First National Bank of Omaha April 2015 - Present
American Foods Group June 2011 - February 2015
Veterans Administration June 2009 - August 2009
eTelecare Global Solutions July 2003 - January 2008
Skills
Public Speaking, Healthcare
Education
University of Kansas School of Medicine 2008 — 2010
Masters, Health Policy and Management
The University of South Dakota 1999 — 2004
Bachelor's of Science, Business Administration/ Spanish
Jonas Bulman Jonas Bulman's eTelecare Global Solutions Experience August 2004 - September 2005
Job Desktop Technician at Rapid City Regional Hospital
Industry Computer Networking
Experience
Rapid City Regional Hospital May 2013 - Present
National American University January 2013 - May 2013
National American University April 2011 - January 2013
National American University January 2009 - April 2011
National American University December 2005 - December 2008
eTelecare Global Solutions August 2004 - September 2005
Skills
Inventory Management, Microsoft Office, Logistics, Customer Service, Troubleshooting, Interpersonal..., Hardware, Management, Training, Computer Hardware, Project Management, Inventory Control, PowerPoint, Microsoft Excel, Admissions, Microsoft Word, Staff Development, Windows 8, Windows 7, Active Directory, Adult Education, Higher Education, Asset Managment, Report Writing, HelpStar, Asset Allocation, Footprints, System Administration, Technical Support, Time Management, Windows, XP, Windows XP, Software Documentation, SharePoint, Access, Help Desk Support, Networking, Asset Management
Education
National American University 2009 — 2012
Masters, Management
The University of South Dakota 1998 — 2004
Bachelor of Arts, History
RC Central 1993 — 1997
High School Diploma
Rapid City Regional Hospital May 2013 - Present
National American University January 2013 - May 2013
National American University April 2011 - January 2013
National American University January 2009 - April 2011
National American University December 2005 - December 2008
eTelecare Global Solutions August 2004 - September 2005
Skills
Inventory Management, Microsoft Office, Logistics, Customer Service, Troubleshooting, Interpersonal..., Hardware, Management, Training, Computer Hardware, Project Management, Inventory Control, PowerPoint, Microsoft Excel, Admissions, Microsoft Word, Staff Development, Windows 8, Windows 7, Active Directory, Adult Education, Higher Education, Asset Managment, Report Writing, HelpStar, Asset Allocation, Footprints, System Administration, Technical Support, Time Management, Windows, XP, Windows XP, Software Documentation, SharePoint, Access, Help Desk Support, Networking, Asset Management
Education
National American University 2009 — 2012
Masters, Management
The University of South Dakota 1998 — 2004
Bachelor of Arts, History
RC Central 1993 — 1997
High School Diploma
Dominique Payan's eTelecare Global Solutions Experience March 2008 - January 2010
Job Human Resources Specialist at Dani Dental Studio | Full Service Dental Laboratory
Industry Medical Practice
Experience
Dani Dental Studio Full Service Dental Laboratory September 2015 - Present
Convergys July 2007 - July 2015
Stream Global Services January 2010 - June 2012
eTelecare Global Solutions March 2008 - January 2010
Skills
Recruiting, Human Resources, Interviews, Talent Acquisition, Administration, Customer Service, Payroll, Onboarding, Employee Benefits, Sourcing, HR Policies, Taleo, Networking, Policy, Sales, Phone Etiquette, Microsoft Word, Toastmasters, Motivation, PowerPoint, Wellness, Talent Mining, CRM databases, ADP Payroll, Oracle CRM, Microsoft CRM, Talent Management, Global Talent..., CRM, Outsourcing, Directing Talent, Talent Pipelining, Call Centers, Talent Scouting
Education
Westford College of Real Estate 2007 — 2008
Certification, Real Estate
Dani Dental Studio Full Service Dental Laboratory September 2015 - Present
Convergys July 2007 - July 2015
Stream Global Services January 2010 - June 2012
eTelecare Global Solutions March 2008 - January 2010
Skills
Recruiting, Human Resources, Interviews, Talent Acquisition, Administration, Customer Service, Payroll, Onboarding, Employee Benefits, Sourcing, HR Policies, Taleo, Networking, Policy, Sales, Phone Etiquette, Microsoft Word, Toastmasters, Motivation, PowerPoint, Wellness, Talent Mining, CRM databases, ADP Payroll, Oracle CRM, Microsoft CRM, Talent Management, Global Talent..., CRM, Outsourcing, Directing Talent, Talent Pipelining, Call Centers, Talent Scouting
Education
Westford College of Real Estate 2007 — 2008
Certification, Real Estate
Donald Manuel Donald Manuel's eTelecare Global Solutions Experience 2003 - 2007
Job Banking Center Manager at Comerica Bank
Industry Banking
Experience
Comerica Bank December 2014 - Present
Comerica Bank November 2011 - Present
Comerica Bank October 2011 - Present
eTelecare Global Solutions 2003 - 2007
Skills
Finance, Loans, Auditing, Small Business Lending, Leadership, Credit, Banking, Team Management, Commercial Lending, Mortgage Lending, Operations Management, Coaching, Customer Service, Commercial Banking, Sales, Management, Retail Banking, Performance Management
Education
University of Santo Tomas
Bachelors, Communication
Comerica Bank December 2014 - Present
Comerica Bank November 2011 - Present
Comerica Bank October 2011 - Present
eTelecare Global Solutions 2003 - 2007
Skills
Finance, Loans, Auditing, Small Business Lending, Leadership, Credit, Banking, Team Management, Commercial Lending, Mortgage Lending, Operations Management, Coaching, Customer Service, Commercial Banking, Sales, Management, Retail Banking, Performance Management
Education
University of Santo Tomas
Bachelors, Communication
Miguel Halili's eTelecare Global Solutions Experience September 2003 - March 2005
Job Resolution Manager at Dell
Industry Information Technology and Services
Experience
Dell January 2015 - Present
Dell August 2013 - January 2015
Dell February 2012 - August 2013
eLoyalty April 2010 - June 2011
Best Buy April 2009 - September 2010
Dell April 2007 - March 2009
Dell August 2006 - April 2007
eTelecare Global Solutions September 2003 - March 2005
Skills
Technical Support, Mentoring, Coaching, Technical Training, Call Centers, Software Documentation, Troubleshooting, Team Leadership, Computer Hardware, Customer Experience, Process Improvement, Team Management, Operating Systems, Networking, Windows, Servers, Customer Satisfaction, IT Service Management, Data Center, ITIL, VMware Server, Linux Server, Red Hat Linux, Escalation Resolution, Service Delivery, Vendor Management, Windows XP, Hardware, Active Directory, IT Operations, Windows 7
Education
University of Santo Tomas 1998 — 2003
Bachelors of Science, Psychology
Dell January 2015 - Present
Dell August 2013 - January 2015
Dell February 2012 - August 2013
eLoyalty April 2010 - June 2011
Best Buy April 2009 - September 2010
Dell April 2007 - March 2009
Dell August 2006 - April 2007
eTelecare Global Solutions September 2003 - March 2005
Skills
Technical Support, Mentoring, Coaching, Technical Training, Call Centers, Software Documentation, Troubleshooting, Team Leadership, Computer Hardware, Customer Experience, Process Improvement, Team Management, Operating Systems, Networking, Windows, Servers, Customer Satisfaction, IT Service Management, Data Center, ITIL, VMware Server, Linux Server, Red Hat Linux, Escalation Resolution, Service Delivery, Vendor Management, Windows XP, Hardware, Active Directory, IT Operations, Windows 7
Education
University of Santo Tomas 1998 — 2003
Bachelors of Science, Psychology
Jared Guthrie's eTelecare Global Solutions Experience April 2007 - October 2007
Job Management and Program Analyst at the Bureau of Fiscal Service
Industry Financial Services
Experience
United States Department of the Treasury: Bureau of Fiscal Service August 2015 - Present
Army National Guard July 2015 - Present
Bureau of Labor Statistics June 2015 - August 2015
Kmart Corporation March 2015 - August 2015
Office Depot May 2015 - June 2015
iTworks Global Solutions June 2014 - March 2015
411 Locals June 2014 - October 2014
Philam Life June 2013 - January 2014
United States Marine Corps January 2008 - January 2012
eTelecare Global Solutions April 2007 - October 2007
Skills
Management, Leadership, Sales, Customer Service, Training, Process Improvement, Security, Team Building, Operations Management, Program Management, Project Management, Business Process..., Six Sigma, Continuous Improvement, Logistics, Inventory Management, Change Management, Risk Management, Team Management, Quality Management, Cross-functional Team..., Personnel Management, Office Administration, Security Clearance, Coaching & Mentoring, Career Counseling, Financial Planning, Team Leadership, CRM, Problem Solving
Education
University of San Carlos 2012 — 2014
Bachelor of Science (B.S.), Business Administration, Management and Operations
University of Maryland University College 2008 — 2012
Associate's degree, General Studies
United States Department of the Treasury: Bureau of Fiscal Service August 2015 - Present
Army National Guard July 2015 - Present
Bureau of Labor Statistics June 2015 - August 2015
Kmart Corporation March 2015 - August 2015
Office Depot May 2015 - June 2015
iTworks Global Solutions June 2014 - March 2015
411 Locals June 2014 - October 2014
Philam Life June 2013 - January 2014
United States Marine Corps January 2008 - January 2012
eTelecare Global Solutions April 2007 - October 2007
Skills
Management, Leadership, Sales, Customer Service, Training, Process Improvement, Security, Team Building, Operations Management, Program Management, Project Management, Business Process..., Six Sigma, Continuous Improvement, Logistics, Inventory Management, Change Management, Risk Management, Team Management, Quality Management, Cross-functional Team..., Personnel Management, Office Administration, Security Clearance, Coaching & Mentoring, Career Counseling, Financial Planning, Team Leadership, CRM, Problem Solving
Education
University of San Carlos 2012 — 2014
Bachelor of Science (B.S.), Business Administration, Management and Operations
University of Maryland University College 2008 — 2012
Associate's degree, General Studies
John Kreklow John Kreklow's eTelecare Global Solutions Experience April 2008 - August 2008
Job Store Manager at Titan Machinery
Industry Management Consulting
Experience
Titan Machinery December 2014 - Present
Titan Machinery August 2012 - January 2015
Titan Machinery January 2011 - July 2012
Under30CEO 2009 - 2011
The USD Foundation January 2010 - May 2010
eTelecare Global Solutions April 2008 - August 2008
Skills
Public Relations, Marketing, Customer Service, Leadership, Entrepreneurship, Sales, Management, Event Planning, Social Media, Microsoft Excel, Microsoft Office, Public Speaking, Event Management, Strategic Planning, Social Media Marketing, Sales Management, New Business Development, Marketing Strategy, Budgets, Inventory Management, Training, Account Management, Team Building, Customer Satisfaction, Advertising, Social Networking
Education
The University of South Dakota 2006 — 2010
Bachelor of Business Administration (BBA), Business Management, Entrepreneural Studies
United States Air Force Academy 2005 — 2006
Bachelor of Business Administration (B.B.A.), Business Management
Titan Machinery December 2014 - Present
Titan Machinery August 2012 - January 2015
Titan Machinery January 2011 - July 2012
Under30CEO 2009 - 2011
The USD Foundation January 2010 - May 2010
eTelecare Global Solutions April 2008 - August 2008
Skills
Public Relations, Marketing, Customer Service, Leadership, Entrepreneurship, Sales, Management, Event Planning, Social Media, Microsoft Excel, Microsoft Office, Public Speaking, Event Management, Strategic Planning, Social Media Marketing, Sales Management, New Business Development, Marketing Strategy, Budgets, Inventory Management, Training, Account Management, Team Building, Customer Satisfaction, Advertising, Social Networking
Education
The University of South Dakota 2006 — 2010
Bachelor of Business Administration (BBA), Business Management, Entrepreneural Studies
United States Air Force Academy 2005 — 2006
Bachelor of Business Administration (B.B.A.), Business Management
Allan Colcol's eTelecare Global Solutions Experience October 2003 - June 2007
Job Senior Instructor at NetSuite
Industry Computer Software
Experience
NetSuite June 2013 - Present
NetSuite July 2007 - June 2013
eTelecare Global Solutions October 2003 - June 2007
Software Laboratories Inc. January 2001 - December 2002
Skills
Professional Services, SaaS, Business Analysis, Business Process, Business Process..., Software Implementation, Training Delivery, Program Management, Software Project..., Project Management, Team Leadership, Cloud Computing, ERP, CRM, E-commerce, WebEx, Captivate, Curriculum Development, Quality Assurance, Training, Hands-on Training, Call Center, Soft Skills, Technical Support, Technical Training, Train the Trainer..., Programming, Software Development, Software Documentation, Enterprise Software, NetSuite, Business Intelligence, Pre-sales, Integration, Consulting, Requirements Analysis
Education
Mapua Institute of Technology 1995 — 2000
BS ECE, Electronics and Communications Engineering
St. James School of QC 1991 — 1995
High School Diploma, Secondary Edudation
NetSuite June 2013 - Present
NetSuite July 2007 - June 2013
eTelecare Global Solutions October 2003 - June 2007
Software Laboratories Inc. January 2001 - December 2002
Skills
Professional Services, SaaS, Business Analysis, Business Process, Business Process..., Software Implementation, Training Delivery, Program Management, Software Project..., Project Management, Team Leadership, Cloud Computing, ERP, CRM, E-commerce, WebEx, Captivate, Curriculum Development, Quality Assurance, Training, Hands-on Training, Call Center, Soft Skills, Technical Support, Technical Training, Train the Trainer..., Programming, Software Development, Software Documentation, Enterprise Software, NetSuite, Business Intelligence, Pre-sales, Integration, Consulting, Requirements Analysis
Education
Mapua Institute of Technology 1995 — 2000
BS ECE, Electronics and Communications Engineering
St. James School of QC 1991 — 1995
High School Diploma, Secondary Edudation
Kristen Conner, MBA's eTelecare Global Solutions Experience 2002 - September 2006
Job Vice President of Business Development at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2012 - Present
ADP September 2006 - September 2012
eTelecare Global Solutions 2002 - September 2006
Skills
Sales Management, ADP Payroll, Sales, Customer Service, BPO, Workforce Management, Salesforce.com, Cold Calling, Team Building, Strategic Planning, Account Management, Call Center, Coaching, Sales Process, Outsourcing, Team Leadership, Leadership Development, Management, Negotiation, Sales Presentations, Performance Management, Business Process..., Call Centers, Operations Management, Business Strategy, Business Development, Recruiting, Leadership, Telecommunications, Human Resources, Marketing Strategy, CRM
Education
University of Phoenix 2006 — 2010
MBA, Business Management
University of Minnesota-Morris 2001 — 2003
Business Management
Convergys October 2012 - Present
ADP September 2006 - September 2012
eTelecare Global Solutions 2002 - September 2006
Skills
Sales Management, ADP Payroll, Sales, Customer Service, BPO, Workforce Management, Salesforce.com, Cold Calling, Team Building, Strategic Planning, Account Management, Call Center, Coaching, Sales Process, Outsourcing, Team Leadership, Leadership Development, Management, Negotiation, Sales Presentations, Performance Management, Business Process..., Call Centers, Operations Management, Business Strategy, Business Development, Recruiting, Leadership, Telecommunications, Human Resources, Marketing Strategy, CRM
Education
University of Phoenix 2006 — 2010
MBA, Business Management
University of Minnesota-Morris 2001 — 2003
Business Management
Omny Love Omny Love's eTelecare Global Solutions Experience 2007 - 2007
Job Co Founder at Zombiechickentaco Indie Game Developer
Industry Computer Hardware
Experience
LoveRags August 2008 - Present
Zombiechickentaco Indie Game Developer June 2008 - Present
Dell 2008 - 2013
eTelecare Global Solutions 2007 - 2007
Dell 2006 - 2007
Skills
Computer Repair, Customer Service, Customer Support, Customer Experience, Microsoft Word, Microsoft Excel, Web Design, Typing, WordPress, Computer Hardware, Quality Assurance, Strategic Planning, Operations Management, Team Building, Start-ups, Windows 7, Servers
Education
Salt Lake Community College 1999 — 2001
LoveRags August 2008 - Present
Zombiechickentaco Indie Game Developer June 2008 - Present
Dell 2008 - 2013
eTelecare Global Solutions 2007 - 2007
Dell 2006 - 2007
Skills
Computer Repair, Customer Service, Customer Support, Customer Experience, Microsoft Word, Microsoft Excel, Web Design, Typing, WordPress, Computer Hardware, Quality Assurance, Strategic Planning, Operations Management, Team Building, Start-ups, Windows 7, Servers
Education
Salt Lake Community College 1999 — 2001
Michael Vaillancourt Michael Vaillancourt's eTelecare Global Solutions Experience October 2009 - November 2010
Job Senior Director of Consultant Learning Services at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services August 2012 - Present
Alorica December 2010 - July 2012
eTelecare Global Solutions October 2009 - November 2010
eTelecare Global Solutions June 2007 - October 2009
eTelecare Global Solutions October 2006 - June 2007
Phase 2 Solutions October 2001 - October 2006
Gateway September 1999 - October 2001
Skills
Call Center, Technical Training, Hiring, Global Management, Remote Management, Remote Team Management, Training & Development, Staff Training, Training Skills, Training Delivery, Organizational..., Team Leadership, Problem Solving, Process Improvement, Cost Reduction, Retention, Staff Retention, Attrition, Soft Skills, Quality, Outsourcing, Offshoring, Business Travel, Non-executive Director, Increasing Revenue, Greenfield Projects, Culture Change, Regional, New Business Launch, Program Launches, Teamwork, Root Cause Analysis, Employee Surveys, Teaching Adults, Course Design, Training Course..., Customer Experience, Employee Training, Training, Performance Management, Call Centers, Instructional Design, Strategy, BPO, Recruiting, Business, Contact Centers, Customer Retention
Education
The University of South Dakota 1998 — 1999
The University of South Dakota
Sutherland Global Services August 2012 - Present
Alorica December 2010 - July 2012
eTelecare Global Solutions October 2009 - November 2010
eTelecare Global Solutions June 2007 - October 2009
eTelecare Global Solutions October 2006 - June 2007
Phase 2 Solutions October 2001 - October 2006
Gateway September 1999 - October 2001
Skills
Call Center, Technical Training, Hiring, Global Management, Remote Management, Remote Team Management, Training & Development, Staff Training, Training Skills, Training Delivery, Organizational..., Team Leadership, Problem Solving, Process Improvement, Cost Reduction, Retention, Staff Retention, Attrition, Soft Skills, Quality, Outsourcing, Offshoring, Business Travel, Non-executive Director, Increasing Revenue, Greenfield Projects, Culture Change, Regional, New Business Launch, Program Launches, Teamwork, Root Cause Analysis, Employee Surveys, Teaching Adults, Course Design, Training Course..., Customer Experience, Employee Training, Training, Performance Management, Call Centers, Instructional Design, Strategy, BPO, Recruiting, Business, Contact Centers, Customer Retention
Education
The University of South Dakota 1998 — 1999
The University of South Dakota
Andre Jobim Aguilar Andre Jobim Aguilar's eTelecare Global Solutions Experience April 2003 - August 2008
Job Implementations Consultant at Concur Technologies
Industry Computer Software
Experience
Concur Philippines Inc. January 2013 - April 2013
Matrix Resources December 2012 - January 2013
PSG Global Solutions March 2012 - January 2013
Partner Professional Staffing April 2012 - December 2012
JPMorgan Chase Bank & Co. October 2008 - March 2012
eTelecare Global Solutions April 2003 - August 2008
Skills
Sales Management, Direct Sales, Sales Support, Inside Sales, Customer Service, Customer Engagement, Marketing Strategy, Strategic Analysis, Administration, Coaching, Account Management, Mortgage Banking, Back Office, Technical Recruiting, Recruiting, Healthcare IT, Epic Systems, Healthcare Information..., System Administration, Sales Operations, Jazz, Jazz Improvisation, Analysis, Project Management, Project Planning, CRM, Consultants, Salesforce.com, SaaS, Performance Management, Talent Acquisition, Call Centers, Customer Satisfaction, Screening Resumes, Internet Recruiting, Employee Relations, Management, Human Resources, Sales, Temporary Placement, Leadership, Sales Process, Vendor Management, Time Management
Education
The Philippine Women's University 1998 — 2000
Bachelor of Fine Arts (B.F.A.)
Concur Philippines Inc. January 2013 - April 2013
Matrix Resources December 2012 - January 2013
PSG Global Solutions March 2012 - January 2013
Partner Professional Staffing April 2012 - December 2012
JPMorgan Chase Bank & Co. October 2008 - March 2012
eTelecare Global Solutions April 2003 - August 2008
Skills
Sales Management, Direct Sales, Sales Support, Inside Sales, Customer Service, Customer Engagement, Marketing Strategy, Strategic Analysis, Administration, Coaching, Account Management, Mortgage Banking, Back Office, Technical Recruiting, Recruiting, Healthcare IT, Epic Systems, Healthcare Information..., System Administration, Sales Operations, Jazz, Jazz Improvisation, Analysis, Project Management, Project Planning, CRM, Consultants, Salesforce.com, SaaS, Performance Management, Talent Acquisition, Call Centers, Customer Satisfaction, Screening Resumes, Internet Recruiting, Employee Relations, Management, Human Resources, Sales, Temporary Placement, Leadership, Sales Process, Vendor Management, Time Management
Education
The Philippine Women's University 1998 — 2000
Bachelor of Fine Arts (B.F.A.)
Katie Strasburg Katie Strasburg's eTelecare Global Solutions Experience July 2006 - March 2007
Job Business Technical Support Spec Sprint
Industry Consumer Services
Experience
Verizon Wireless April 2007 - June 2008
eTelecare Global Solutions July 2006 - March 2007
North River Tavern July 2003 - July 2004
Skills
Microsoft Office, Customer Relations, Customer Satisfaction, Outlook, Data Entry, Account Management, Issues Resolution, Product Launch, Product Knowledge, Corporate Communications, Increasing Revenues, Promotions, Promotional Products, Photo Editing, Digital Photography, Retention, Values, Organizational Change
Education
Kennesaw State University 2003 — 2012
Verizon Wireless April 2007 - June 2008
eTelecare Global Solutions July 2006 - March 2007
North River Tavern July 2003 - July 2004
Skills
Microsoft Office, Customer Relations, Customer Satisfaction, Outlook, Data Entry, Account Management, Issues Resolution, Product Launch, Product Knowledge, Corporate Communications, Increasing Revenues, Promotions, Promotional Products, Photo Editing, Digital Photography, Retention, Values, Organizational Change
Education
Kennesaw State University 2003 — 2012
Mike Schelske Mike Schelske's eTelecare Global Solutions Experience May 2005 - March 2006
Job Customer Software Support Specialists at Innovative Systems
Industry Financial Services
Experience
Innovative Systems September 2012 - Present
New York Life Insurance Company July 2010 - August 2012
State of South Dakota May 2008 - June 2010
Daktronics May 2007 - December 2007
Mattress Firm May 2006 - August 2006
eTelecare Global Solutions May 2005 - March 2006
Skills
Sales, Program Management, Management, Finance, Market Research, Microsoft Office, Customer Service, Software Documentation, Loans, Financial Analysis, Event Planning
Education
The University of South Dakota 2003 — 2008
Bachelor of Business Administration, Business Management
Innovative Systems September 2012 - Present
New York Life Insurance Company July 2010 - August 2012
State of South Dakota May 2008 - June 2010
Daktronics May 2007 - December 2007
Mattress Firm May 2006 - August 2006
eTelecare Global Solutions May 2005 - March 2006
Skills
Sales, Program Management, Management, Finance, Market Research, Microsoft Office, Customer Service, Software Documentation, Loans, Financial Analysis, Event Planning
Education
The University of South Dakota 2003 — 2008
Bachelor of Business Administration, Business Management
Sophia Erminger Sophia Erminger's eTelecare Global Solutions Experience 2004 - 2007
Job Regional Sales Manager at Move, Inc
Industry Leisure, Travel & Tourism
Experience
Move, Inc June 2015 - Present
STA Travel September 2014 - Present
Edgemark Technologies/ Hughesnet 2013 - 2014
eFusion Solutions 2011 - 2013
Grand Canyon University 2007 - 2009
eTelecare Global Solutions 2004 - 2007
Telespectrum 2001 - 2003
REACH for Telecommunication Services 1994 - 2001
Skills
Sales, New Business Development, Business Development, Marketing, Marketing Strategy, Team Leadership, Leadership Development, Sales Management, Sales Operations, Sales Process, Call Center Development, Sales Analysis, Outsourcing, Outside Sales, Telecommunications, Manage Client..., Recruiting, Coaching, Sales Motivation, CRM, Cold Calling, Value Selling, Negotiation, Relationship Management, Customer Retention, Sales Presentations
Education
Pepperdine University 1990 — 1994
Bachelor's degree, Psychology
Move, Inc June 2015 - Present
STA Travel September 2014 - Present
Edgemark Technologies/ Hughesnet 2013 - 2014
eFusion Solutions 2011 - 2013
Grand Canyon University 2007 - 2009
eTelecare Global Solutions 2004 - 2007
Telespectrum 2001 - 2003
REACH for Telecommunication Services 1994 - 2001
Skills
Sales, New Business Development, Business Development, Marketing, Marketing Strategy, Team Leadership, Leadership Development, Sales Management, Sales Operations, Sales Process, Call Center Development, Sales Analysis, Outsourcing, Outside Sales, Telecommunications, Manage Client..., Recruiting, Coaching, Sales Motivation, CRM, Cold Calling, Value Selling, Negotiation, Relationship Management, Customer Retention, Sales Presentations
Education
Pepperdine University 1990 — 1994
Bachelor's degree, Psychology
Scott Heinrichs Scott Heinrichs's eTelecare Global Solutions Experience March 2007 - November 2008
Job Tier I Tech Support at Pearson North America
Industry Consumer Services
Experience
Pearson 2012 - Present
Pearson North America June 2011 - Present
att uverse October 2008 - June 2011
eTelecare Global Solutions March 2007 - November 2008
Northam Loans June 2006 - March 2007
Vision One Design February 2003 - June 2006
Skills
Call Centers, Call Center, Technical Support, Troubleshooting, Customer Satisfaction, Customer Experience, Process Improvement, Team Leadership, Customer Service, Team Management, Management, Training, CRM, Quality Assurance
Education
Mesa Community College
Pearson 2012 - Present
Pearson North America June 2011 - Present
att uverse October 2008 - June 2011
eTelecare Global Solutions March 2007 - November 2008
Northam Loans June 2006 - March 2007
Vision One Design February 2003 - June 2006
Skills
Call Centers, Call Center, Technical Support, Troubleshooting, Customer Satisfaction, Customer Experience, Process Improvement, Team Leadership, Customer Service, Team Management, Management, Training, CRM, Quality Assurance
Education
Mesa Community College
Bryan Blume's eTelecare Global Solutions Experience May 2000 - March 2007
Job Operations Manager Executive Customer Relations at Amazon
Industry Consumer Services
Experience
Amazon November 2014 - Present
Amazon September 2013 - November 2014
Amazon April 2011 - September 2013
American Traffic Solutions April 2010 - April 2011
RE/MAX March 2007 - April 2011
eTelecare Global Solutions May 2000 - March 2007
Skills
Real Estate, Real Estate Transactions, Negotiation, Short Sales, Relocation, Operations Management, Call Center, Project Management, IVR, Customer Service, Customer Satisfaction, People-oriented, Call Centers, Program Management, Outsourcing, Customer Experience, Leadership, Team Building, Management, Cross-functional Team..., Recruiting, CRM, Performance Management, Training, Forecasting, Process Improvement, Quality Assurance, Team Management, Six Sigma, Defect Tracking, Process Excellence, Team Motivation, Team Leadership
Education
University of Phoenix 2003 — 2004
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Amazon November 2014 - Present
Amazon September 2013 - November 2014
Amazon April 2011 - September 2013
American Traffic Solutions April 2010 - April 2011
RE/MAX March 2007 - April 2011
eTelecare Global Solutions May 2000 - March 2007
Skills
Real Estate, Real Estate Transactions, Negotiation, Short Sales, Relocation, Operations Management, Call Center, Project Management, IVR, Customer Service, Customer Satisfaction, People-oriented, Call Centers, Program Management, Outsourcing, Customer Experience, Leadership, Team Building, Management, Cross-functional Team..., Recruiting, CRM, Performance Management, Training, Forecasting, Process Improvement, Quality Assurance, Team Management, Six Sigma, Defect Tracking, Process Excellence, Team Motivation, Team Leadership
Education
University of Phoenix 2003 — 2004
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Frances Gonzales Frances Gonzales's eTelecare Global Solutions Experience July 2006 - August 2006
Job Student at National American University
Industry Information Technology and Services
Experience
University of Phoenix October 2011 - Present
Convergys February 2007 - March 2008
Smith's Food & Drug October 2006 - January 2007
eTelecare Global Solutions July 2006 - August 2006
Skills
Microsoft Word, Microsoft Excel, Outlook, Troubleshooting, Customer Service, Microsoft Office, Data Entry, PowerPoint, Teamwork, Fax, Windows, Windows 7
Education
University of Phoenix 2011 — 2016
University of Phoenix October 2011 - Present
Convergys February 2007 - March 2008
Smith's Food & Drug October 2006 - January 2007
eTelecare Global Solutions July 2006 - August 2006
Skills
Microsoft Word, Microsoft Excel, Outlook, Troubleshooting, Customer Service, Microsoft Office, Data Entry, PowerPoint, Teamwork, Fax, Windows, Windows 7
Education
University of Phoenix 2011 — 2016
Allison (Krause) Barrett Allison (Krause) Barrett's eTelecare Global Solutions Experience May 2008 - August 2008
Job Team Lead Tech Support at Alarm.com
Industry Information Technology and Services
Experience
Alarm.com January 2015 - Present
Epicor Software Corp April 2012 - January 2015
Hennepin County Library April 2011 - April 2012
Epicor Software Corp August 2010 - April 2012
Health Source Global Staffing June 2010 - June 2010
The Dakota Student August 2008 - May 2010
Obama for America August 2008 - November 2008
eTelecare Global Solutions May 2008 - August 2008
Sons of Norway January 2003 - December 2007
Skills
Internet Research, Copy Editing, Competitive Intelligence, Writing, Editing, Research, Enterprise Software, Customer Service, InDesign, Problem Solving, Layout, Troubleshooting, Social Media, Word, Microsoft Office, Excel, Customer Relations, B2B, Outlook, Press Releases, New Business Development, Lead Generation, Online Research, CRM, Microsoft Word, Sales
Education
College of St. Catherine 2011 — 2012
Library and Information Science
The University of North Dakota 2006 — 2010
Bachelors, Philosophy, Honors
Alarm.com January 2015 - Present
Epicor Software Corp April 2012 - January 2015
Hennepin County Library April 2011 - April 2012
Epicor Software Corp August 2010 - April 2012
Health Source Global Staffing June 2010 - June 2010
The Dakota Student August 2008 - May 2010
Obama for America August 2008 - November 2008
eTelecare Global Solutions May 2008 - August 2008
Sons of Norway January 2003 - December 2007
Skills
Internet Research, Copy Editing, Competitive Intelligence, Writing, Editing, Research, Enterprise Software, Customer Service, InDesign, Problem Solving, Layout, Troubleshooting, Social Media, Word, Microsoft Office, Excel, Customer Relations, B2B, Outlook, Press Releases, New Business Development, Lead Generation, Online Research, CRM, Microsoft Word, Sales
Education
College of St. Catherine 2011 — 2012
Library and Information Science
The University of North Dakota 2006 — 2010
Bachelors, Philosophy, Honors
Joseph Gannon Joseph Gannon's eTelecare Global Solutions Experience February 2008 - November 2008
Job Working Together with Your Small Business to Turn it Into GOLD!
Industry Marketing and Advertising
Experience
GannonCo Solutions Intl/AZ Gold Marketing May 2011 - Present
MDS Communications February 2010 - Present
Sure Fire Wealth 2012 - 2013
eTelecare Global Solutions February 2008 - November 2008
Skills
Technical Recruiting, Coaching, Team Building, Call Center, Customer Service, Social Networking, Human Resources, Leadership, Employee Relations, Call Centers, Sales, Recruiting, Interviews, New Business Development, Nonprofits, Marketing, Social Media Marketing, Public Relations, Fundraising, Public Speaking, Strategic Planning, Team Leadership, Advertising, Event Planning, Leadership Development
Education
University of Advancing Technology 2000 — 2002
Dobson High School 1992 — 1995
GannonCo Solutions Intl/AZ Gold Marketing May 2011 - Present
MDS Communications February 2010 - Present
Sure Fire Wealth 2012 - 2013
eTelecare Global Solutions February 2008 - November 2008
Skills
Technical Recruiting, Coaching, Team Building, Call Center, Customer Service, Social Networking, Human Resources, Leadership, Employee Relations, Call Centers, Sales, Recruiting, Interviews, New Business Development, Nonprofits, Marketing, Social Media Marketing, Public Relations, Fundraising, Public Speaking, Strategic Planning, Team Leadership, Advertising, Event Planning, Leadership Development
Education
University of Advancing Technology 2000 — 2002
Dobson High School 1992 — 1995
Heather Schroeder's eTelecare Global Solutions Experience September 2007 - November 2008
Job Client Services Coordinator at Banfield Pet Hospital
Industry Veterinary
Experience
Banfield Pet Hospital September 2014 - Present
Banfield Pet Hospital February 2014 - August 2014
Phoenix Coyotes Booster Club July 2007 - March 2014
Nutro Products October 2013 - February 2014
Blue Buffalo Co June 2013 - October 2013
Sorenson Communications February 2011 - April 2013
eTelecare Global Solutions September 2007 - November 2008
MFS Investment Management March 2007 - September 2007
Phelps Dodge July 2006 - November 2006
Honeywell Process Solutions September 2005 - July 2006
Skills
Marketing, Editing, Advertising, Marketing Strategy, Newsletters, Program Management, Strategic Communications, Management, Research, Strategic Planning, Public Speaking, Nonprofits, Training, Product Management, Internal Communications, Email Newsletter Design, Intranet, Assistive Listening..., American Sign Language, Telecommunications, Process Improvement, Procedure Manuals, Marketing Communications, Community Outreach, Corporate Communications, Events, Press Releases, Fundraising, CRM, Team Leadership, SEO, Leadership, Customer Service, Team Building, Public Relations, Sales
Education
Penn Foster College 2013 — 2015
Associate's Degree, VETERINARY TECHNICIAN ASSOCIATE OF SCIENCE, 3.42 GPA
University of Phoenix 2002 — 2004
MBA, Business - Technology Management & Marketing
University of Phoenix 2000 — 2002
Bachelor of Science (B.S.), Information Technology - Web Design, A
University of Arizona 1987 — 1991
none, Psychology
Amphitheater High School 1983 — 1987
high school diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, A
Banfield Pet Hospital September 2014 - Present
Banfield Pet Hospital February 2014 - August 2014
Phoenix Coyotes Booster Club July 2007 - March 2014
Nutro Products October 2013 - February 2014
Blue Buffalo Co June 2013 - October 2013
Sorenson Communications February 2011 - April 2013
eTelecare Global Solutions September 2007 - November 2008
MFS Investment Management March 2007 - September 2007
Phelps Dodge July 2006 - November 2006
Honeywell Process Solutions September 2005 - July 2006
Skills
Marketing, Editing, Advertising, Marketing Strategy, Newsletters, Program Management, Strategic Communications, Management, Research, Strategic Planning, Public Speaking, Nonprofits, Training, Product Management, Internal Communications, Email Newsletter Design, Intranet, Assistive Listening..., American Sign Language, Telecommunications, Process Improvement, Procedure Manuals, Marketing Communications, Community Outreach, Corporate Communications, Events, Press Releases, Fundraising, CRM, Team Leadership, SEO, Leadership, Customer Service, Team Building, Public Relations, Sales
Education
Penn Foster College 2013 — 2015
Associate's Degree, VETERINARY TECHNICIAN ASSOCIATE OF SCIENCE, 3.42 GPA
University of Phoenix 2002 — 2004
MBA, Business - Technology Management & Marketing
University of Phoenix 2000 — 2002
Bachelor of Science (B.S.), Information Technology - Web Design, A
University of Arizona 1987 — 1991
none, Psychology
Amphitheater High School 1983 — 1987
high school diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, A
Belinda Simmons's eTelecare Global Solutions Experience October 2007 - December 2008
Job OCEM Solution Advisor
Industry Telecommunications
Experience
Medallia, Inc. April 2013 - Present
Medallia, Inc. July 2012 - April 2013
American Express October 2010 - April 2012
Joy Christian School August 2009 - January 2011
eTelecare Global Solutions October 2007 - December 2008
AMERICAN EXPRESS Travel related services April 1993 - January 2006
American Express April 1991 - April 1993
American Express April 1988 - April 1991
American Express April 1986 - April 1988
Skills
Vendor Management, Call Center, Customer Experience, Telecommunications, Process Improvement, Strategy, SaaS, Management, Program Management, Leadership, Team Leadership, Enterprise Software, E-commerce, Training, Sales, Analysis, Sales Operations, Call Centers, Project Management
Education
University of Maryland College Park 1983 — 1986
BS, Economics
Medallia, Inc. April 2013 - Present
Medallia, Inc. July 2012 - April 2013
American Express October 2010 - April 2012
Joy Christian School August 2009 - January 2011
eTelecare Global Solutions October 2007 - December 2008
AMERICAN EXPRESS Travel related services April 1993 - January 2006
American Express April 1991 - April 1993
American Express April 1988 - April 1991
American Express April 1986 - April 1988
Skills
Vendor Management, Call Center, Customer Experience, Telecommunications, Process Improvement, Strategy, SaaS, Management, Program Management, Leadership, Team Leadership, Enterprise Software, E-commerce, Training, Sales, Analysis, Sales Operations, Call Centers, Project Management
Education
University of Maryland College Park 1983 — 1986
BS, Economics
Barbara Corr Barbara Corr's eTelecare Global Solutions Experience January 2008 - October 2010
Job ING Case manager specialist
Industry Information Technology and Services
Experience
ING June 2011 - Present
eTelecare Global Solutions January 2008 - October 2010
Education
University of Phoenix 2008 — 2011
Associate's Degree IT Network Engineering, Information Technology, Information Security
ING June 2011 - Present
eTelecare Global Solutions January 2008 - October 2010
Education
University of Phoenix 2008 — 2011
Associate's Degree IT Network Engineering, Information Technology, Information Security
Crystal Summers Crystal Summers's eTelecare Global Solutions Experience December 2005 - April 2006
Job Supervisor at Rite Aid
Industry Photography
Experience
Crystal Summers Photography December 2006 - Present
Rite Aid July 2014 - April 2015
The Home Depot February 2013 - January 2014
eTelecare Global Solutions December 2005 - April 2006
76 gas station September 2002 - October 2004
Skills
Microsoft Office, Photoshop, Photography, LNA, Fitness, Nutrition, Communication, Critical Thinking, Computers, Advertising, Image Manipulation, Coaching, Data Entry, Research, Lighting, Mac, Social Networking, Customer Service, Digital Photography, Adobe Creative Suite, Photojournalism, Studio Lighting, Lightroom, Event Photography, Image Editing, Wedding Photography, Portrait Photography, Fine Art Photography, OS X, Portraits, Commercial Photography, Photos, Multimedia, Illustrator, Video Editing, Adobe Acrobat, Lifestyle, Digital Imaging, Videography, Art, Layout, Nikon, Final Cut Pro, Graphic Design, Web Design, Dreamweaver, Landscape Photography, Catalogs, Premiere, Blogging
Education
University of Phoenix 2012 — 2014
Master's degree, Health Administration Education, 18
University of Phoenix 2009 — 2011
Bachelor's Degree, Health Administration, 16
University of Phoenix 2007 — 2009
Associate's Degree, Health Care Administration, 14
Penn Foster 2009 — 2009
Diploma, Fitness and Nutrition
Crystal Summers Photography December 2006 - Present
Rite Aid July 2014 - April 2015
The Home Depot February 2013 - January 2014
eTelecare Global Solutions December 2005 - April 2006
76 gas station September 2002 - October 2004
Skills
Microsoft Office, Photoshop, Photography, LNA, Fitness, Nutrition, Communication, Critical Thinking, Computers, Advertising, Image Manipulation, Coaching, Data Entry, Research, Lighting, Mac, Social Networking, Customer Service, Digital Photography, Adobe Creative Suite, Photojournalism, Studio Lighting, Lightroom, Event Photography, Image Editing, Wedding Photography, Portrait Photography, Fine Art Photography, OS X, Portraits, Commercial Photography, Photos, Multimedia, Illustrator, Video Editing, Adobe Acrobat, Lifestyle, Digital Imaging, Videography, Art, Layout, Nikon, Final Cut Pro, Graphic Design, Web Design, Dreamweaver, Landscape Photography, Catalogs, Premiere, Blogging
Education
University of Phoenix 2012 — 2014
Master's degree, Health Administration Education, 18
University of Phoenix 2009 — 2011
Bachelor's Degree, Health Administration, 16
University of Phoenix 2007 — 2009
Associate's Degree, Health Care Administration, 14
Penn Foster 2009 — 2009
Diploma, Fitness and Nutrition
Green Castle Marketing Green Castle Marketing's eTelecare Global Solutions Experience March 2006 - September 2008
Job Owner
Industry Marketing and Advertising
Experience
Self-employed January 2013 - Present
Ingram Micro March 2009 - April 2010
eTelecare Global Solutions March 2006 - September 2008
Skills
Sales, Sales Management, Sales Operations, Direct Sales, Sales Process, Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Digital Marketing, Product Marketing, Marketing Management, Online Marketing, Direct Marketing, SEM
Education
Mapua Institute of Technology 2004 — 2008
Electrical Engineering, Electrical and Electronics Engineering
Regis Grace Montessori School 1996 — 2004
High School, High School
Self-employed January 2013 - Present
Ingram Micro March 2009 - April 2010
eTelecare Global Solutions March 2006 - September 2008
Skills
Sales, Sales Management, Sales Operations, Direct Sales, Sales Process, Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Digital Marketing, Product Marketing, Marketing Management, Online Marketing, Direct Marketing, SEM
Education
Mapua Institute of Technology 2004 — 2008
Electrical Engineering, Electrical and Electronics Engineering
Regis Grace Montessori School 1996 — 2004
High School, High School
Mandi (Mandi Alauria) Cramer Mandi (Mandi Alauria) Cramer's eTelecare Global Solutions Experience July 2006 - February 2008
Job Human Resources Manager and Office Manager at Cayenne Medical
Industry Medical Devices
Experience
Cayenne Medical April 2008 - Present
eTelecare Global Solutions July 2006 - February 2008
CWC Construction July 2005 - July 2006
eTelecare Global Solutions April 1996 - May 2005
Skills
Benefits Administration, New Hire Orientations, Health & Safety..., Federal and state..., Employee Relations, Performance Management, Staffing Models, Legal, Human Resources, Resume Writing, Management, Time Management, Succession Planning, HRIS, Payroll, Deferred Compensation, Sales, Training, Team Building, Process Improvement, System Administration, Interviews, Employee Engagement, Onboarding, Strategic Planning, Recruiting, Personnel Management, Talent Acquisition, Talent Management, Employee Benefits, Customer Service, Coaching, Applicant Tracking..., Technical Recruiting, Project Planning, Project Management, Budgets, Process Scheduler, Accounts Receivable
Education
Northern Arizona University 1998 — 2000
Bachelor of Science (BS), Business Administration and Management, General
Western International University
BS, Business Administration and Management, General
Cayenne Medical April 2008 - Present
eTelecare Global Solutions July 2006 - February 2008
CWC Construction July 2005 - July 2006
eTelecare Global Solutions April 1996 - May 2005
Skills
Benefits Administration, New Hire Orientations, Health & Safety..., Federal and state..., Employee Relations, Performance Management, Staffing Models, Legal, Human Resources, Resume Writing, Management, Time Management, Succession Planning, HRIS, Payroll, Deferred Compensation, Sales, Training, Team Building, Process Improvement, System Administration, Interviews, Employee Engagement, Onboarding, Strategic Planning, Recruiting, Personnel Management, Talent Acquisition, Talent Management, Employee Benefits, Customer Service, Coaching, Applicant Tracking..., Technical Recruiting, Project Planning, Project Management, Budgets, Process Scheduler, Accounts Receivable
Education
Northern Arizona University 1998 — 2000
Bachelor of Science (BS), Business Administration and Management, General
Western International University
BS, Business Administration and Management, General
Joanne Castillo's eTelecare Global Solutions Experience July 2004 - April 2006
Job Fraud Detection Analyst at GoDaddy.com
Industry Internet
Experience
GoDaddy.com July 2011 - Present
Herberger Theater Center April 2006 - February 2010
eTelecare Global Solutions July 2004 - April 2006
Skills
Customer Service
Education
Mesa Community College 2012 — 2017
Accounting and Finance
GoDaddy.com July 2011 - Present
Herberger Theater Center April 2006 - February 2010
eTelecare Global Solutions July 2004 - April 2006
Skills
Customer Service
Education
Mesa Community College 2012 — 2017
Accounting and Finance
Claudette Wooddell Claudette Wooddell's eTelecare Global Solutions Experience June 2009 - March 2010
Job WebDesign/Management and Graphics/Layout Editor at BeSafe Publications
Industry Marketing and Advertising
Experience
11x17.com March 2010 - Present
BeSafe Publications January 2008 - May 2011
eTelecare Global Solutions June 2009 - March 2010
Jacksonville Independent School District August 2005 - August 2009
Skills
Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, Account Management, Cold Calling, Marketing, Team Building, Sales, Advertising, PowerPoint, Photoshop, Direct Sales, Graphic Design, Graphics, Research, Public Speaking, Phone Skills, Inbound Marketing, Layout, Training, Data Entry, Illustrator
Education
University of Nebraska at Omaha 1993 — 2006
Bachelor, Business
11x17.com March 2010 - Present
BeSafe Publications January 2008 - May 2011
eTelecare Global Solutions June 2009 - March 2010
Jacksonville Independent School District August 2005 - August 2009
Skills
Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, Account Management, Cold Calling, Marketing, Team Building, Sales, Advertising, PowerPoint, Photoshop, Direct Sales, Graphic Design, Graphics, Research, Public Speaking, Phone Skills, Inbound Marketing, Layout, Training, Data Entry, Illustrator
Education
University of Nebraska at Omaha 1993 — 2006
Bachelor, Business
Bryan Lee Briggs's eTelecare Global Solutions Experience November 2003 - July 2005
Job Sr. Database Administrator at JusticeTrax
Industry Computer Software
Experience
JusticeTrax July 2006 - Present
Axia College Online July 2005 - April 2006
eTelecare Global Solutions November 2003 - July 2005
Homestore May 2000 - October 2003
University of North Texas September 1998 - May 2000
Skills
XML, Databases, Microsoft SQL Server, Crystal Reports, SaaS, SQL, Testing
Education
University of North Texas 1990 — 1997
Bachelor of Arts, Philosophy & Psychology
JusticeTrax July 2006 - Present
Axia College Online July 2005 - April 2006
eTelecare Global Solutions November 2003 - July 2005
Homestore May 2000 - October 2003
University of North Texas September 1998 - May 2000
Skills
XML, Databases, Microsoft SQL Server, Crystal Reports, SaaS, SQL, Testing
Education
University of North Texas 1990 — 1997
Bachelor of Arts, Philosophy & Psychology
Dru Verbal Dru Verbal's eTelecare Global Solutions Experience January 2006 - November 2006
Job Clinical Administrative Coordinator
Industry Hospital & Health Care
Experience
UnitedHealth Group April 2015 - Present
DAV Enterprises November 2004 - Present
www.shop.com/powersource May 2012 - March 2015
Walmart April 2014 - November 2014
Ask,Etc. August 2009 - June 2012
FedEx Office November 2006 - January 2009
Marriott International May 2007 - July 2008
eTelecare Global Solutions January 2006 - November 2006
JC Penney June 2004 - November 2004
Flint School August 2002 - February 2004
Skills
Customer Service, Customer Satisfaction, Inventory Management, Sales, Retail, Pricing, Market Planning, Finance, Accounts Payable, Data Conversion, Consulting, Teaching, Accounts Receivable, Web Site Production, Telecommunications, Sales Operations, Project Management, Team Building, Team Leadership, Public Speaking, Microsoft Excel, Training, Marketing, Data Analysis, Management
Education
Kaplan University 2012 — 2015
Master’s Degree, Health/Health Care Administration/Management, 3.86
University of Phoenix 2004 — 2007
M.M., Business Management, 3.3
University of Michigan-Flint 1998 — 2002
B.A., Criminal Justice
UnitedHealth Group April 2015 - Present
DAV Enterprises November 2004 - Present
www.shop.com/powersource May 2012 - March 2015
Walmart April 2014 - November 2014
Ask,Etc. August 2009 - June 2012
FedEx Office November 2006 - January 2009
Marriott International May 2007 - July 2008
eTelecare Global Solutions January 2006 - November 2006
JC Penney June 2004 - November 2004
Flint School August 2002 - February 2004
Skills
Customer Service, Customer Satisfaction, Inventory Management, Sales, Retail, Pricing, Market Planning, Finance, Accounts Payable, Data Conversion, Consulting, Teaching, Accounts Receivable, Web Site Production, Telecommunications, Sales Operations, Project Management, Team Building, Team Leadership, Public Speaking, Microsoft Excel, Training, Marketing, Data Analysis, Management
Education
Kaplan University 2012 — 2015
Master’s Degree, Health/Health Care Administration/Management, 3.86
University of Phoenix 2004 — 2007
M.M., Business Management, 3.3
University of Michigan-Flint 1998 — 2002
B.A., Criminal Justice
Daisi Eronico's eTelecare Global Solutions Experience January 2006 - January 2009
Job Team Lead at TeleTech, Wife and Mom
Industry Outsourcing/Offshoring
Experience
TeleTech 2014 - Present
TeleTech June 2012 - October 2014
TeleTech January 2009 - June 2012
eTelecare Global Solutions January 2006 - January 2009
ASIAN HOSPITAL AND MEDICAL CENTER January 2002 - January 2006
Procter & Gamble January 2000 - January 2002
Bausch + Lomb January 1997 - January 2000
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Service Delivery, Operations Management, Customer Experience, Vendor Management, Customer Satisfaction, Performance Management, Process Improvement, Team Management, Transition Management, Contact Centers, Sla
Education
Mapua Institute of Technology 1996 — 2000
Bachelor's degree, Computer Science
TeleTech 2014 - Present
TeleTech June 2012 - October 2014
TeleTech January 2009 - June 2012
eTelecare Global Solutions January 2006 - January 2009
ASIAN HOSPITAL AND MEDICAL CENTER January 2002 - January 2006
Procter & Gamble January 2000 - January 2002
Bausch + Lomb January 1997 - January 2000
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Service Delivery, Operations Management, Customer Experience, Vendor Management, Customer Satisfaction, Performance Management, Process Improvement, Team Management, Transition Management, Contact Centers, Sla
Education
Mapua Institute of Technology 1996 — 2000
Bachelor's degree, Computer Science
Ann Jacobsen Ann Jacobsen's eTelecare Global Solutions Experience March 2004 - May 2005
Job Customer Success Manager at Intradiem
Industry Wireless
Experience
Intradiem September 2013 - Present
NexxLinx May 2012 - September 2013
Alorica March 2009 - May 2010
Alorica December 2006 - March 2009
PREMIER Bankcard August 2005 - December 2006
eTelecare Global Solutions March 2004 - May 2005
Skills
Highly detail oriented, Exceptional People..., Achieving Measurable..., Time Management, Multitasking Skills, Goal Oriented, Highly Motivated, Visio, Process Optimization, Quality Control, Training, Behavior Based Coaching, Workforce Management, Quality Assurance, Software Documentation, Process Improvement, Customer Experience, Quality Management, Customer Satisfaction, Product Management, Cross-functional Team..., CRM, Vendor Management, Team Building, Call Centers, Leadership, Management
Education
The University of South Dakota
Bachelor of Business Administration (BBA), Finance
The University of South Dakota
Master of Business Administration (M.B.A.)
Intradiem September 2013 - Present
NexxLinx May 2012 - September 2013
Alorica March 2009 - May 2010
Alorica December 2006 - March 2009
PREMIER Bankcard August 2005 - December 2006
eTelecare Global Solutions March 2004 - May 2005
Skills
Highly detail oriented, Exceptional People..., Achieving Measurable..., Time Management, Multitasking Skills, Goal Oriented, Highly Motivated, Visio, Process Optimization, Quality Control, Training, Behavior Based Coaching, Workforce Management, Quality Assurance, Software Documentation, Process Improvement, Customer Experience, Quality Management, Customer Satisfaction, Product Management, Cross-functional Team..., CRM, Vendor Management, Team Building, Call Centers, Leadership, Management
Education
The University of South Dakota
Bachelor of Business Administration (BBA), Finance
The University of South Dakota
Master of Business Administration (M.B.A.)
Cheri Buffington Cheri Buffington's eTelecare Global Solutions Experience July 2005 - January 2011
Job Program Manager, Rural Experiences for Health Professions Students/Yankton Rural AHEC
Industry Hospital & Health Care
Experience
Yankton Rural Area Health Education Center June 2013 - Present
Stream Global Services February 2011 - March 2012
eTelecare Global Solutions July 2005 - January 2011
Phase2 Solutions October 2001 - June 2004
Gateway July 1998 - September 2001
Skills
Call Center, Account Management, Contact Centers, Process Improvement, Customer Satisfaction, Management, CRM, Outsourcing, Leadership, Call Centers, Program Management, BPO, Workforce Management, Customer Experience, Service Delivery, Vendor Management, Sales, Project Planning
Education
The University of South Dakota 1976 — 1981
Bachelor of Science (BS), Speech Communication
Yankton Rural Area Health Education Center June 2013 - Present
Stream Global Services February 2011 - March 2012
eTelecare Global Solutions July 2005 - January 2011
Phase2 Solutions October 2001 - June 2004
Gateway July 1998 - September 2001
Skills
Call Center, Account Management, Contact Centers, Process Improvement, Customer Satisfaction, Management, CRM, Outsourcing, Leadership, Call Centers, Program Management, BPO, Workforce Management, Customer Experience, Service Delivery, Vendor Management, Sales, Project Planning
Education
The University of South Dakota 1976 — 1981
Bachelor of Science (BS), Speech Communication
Marge Maghoney's eTelecare Global Solutions Experience January 2001 - November 2003
Job Group Rooms Coordinator at The RitzCarlton Hotel Company, L.L.C.
Industry Events Services
Experience
The Ritz-Carlton Hotel Company, L.L.C. May 2014 - Present
Happee Body March 2014 - Present
Marge Maghoney Photography April 2009 - Present
Marriott International December 2012 - May 2014
Emeryville Dental Care March 2010 - April 2011
MAPGA Trading April 2003 - February 2009
eTelecare Global Solutions January 2001 - November 2003
Globe Telecom January 1999 - November 2000
Skills
Photography, Customer Service, Photos, Microsoft Word, QuickBooks, Social Networking, Microsoft Office, Microsoft Excel, Tax Preparation, InDesign, Adobe Creative Suite, Financial Reporting, Annual Reports, Report Writing, English, Tagalog, Organizational..., Financial Audits, Budget Monitoring, Creativity, Out Of the Box, Positivity, Bookkeeping, Blogging / Content..., Leveraging Social..., Website Creation and..., Windows, Creating Effective..., Daily Data Entry, Spreadsheets, Systematized Filing, Workflow Organization, Research and Development, Heavy Calendaring, Travel Coordination, FOSSE, Effective Multi-tasking, Good interpersonal..., Marsha, Opera, Marsha (hospitality..., Opera (hospitality...
Education
University of the Philippines 1995 — 1998
Bachelor of Arts (BA), Philosophy
Miriam College 1991 — 1995
The Ritz-Carlton Hotel Company, L.L.C. May 2014 - Present
Happee Body March 2014 - Present
Marge Maghoney Photography April 2009 - Present
Marriott International December 2012 - May 2014
Emeryville Dental Care March 2010 - April 2011
MAPGA Trading April 2003 - February 2009
eTelecare Global Solutions January 2001 - November 2003
Globe Telecom January 1999 - November 2000
Skills
Photography, Customer Service, Photos, Microsoft Word, QuickBooks, Social Networking, Microsoft Office, Microsoft Excel, Tax Preparation, InDesign, Adobe Creative Suite, Financial Reporting, Annual Reports, Report Writing, English, Tagalog, Organizational..., Financial Audits, Budget Monitoring, Creativity, Out Of the Box, Positivity, Bookkeeping, Blogging / Content..., Leveraging Social..., Website Creation and..., Windows, Creating Effective..., Daily Data Entry, Spreadsheets, Systematized Filing, Workflow Organization, Research and Development, Heavy Calendaring, Travel Coordination, FOSSE, Effective Multi-tasking, Good interpersonal..., Marsha, Opera, Marsha (hospitality..., Opera (hospitality...
Education
University of the Philippines 1995 — 1998
Bachelor of Arts (BA), Philosophy
Miriam College 1991 — 1995
Allan Scherschligt Allan Scherschligt's eTelecare Global Solutions Experience September 2008 - September 2009
Job Working on Life
Industry Financial Services
Experience
Mutual of Omaha May 2012 - October 2013
Wells Fargo May 2010 - September 2011
Wells Fargo October 2010 - January 2011
eTelecare Global Solutions September 2008 - September 2009
Skills
Microsoft Office, Sales, Communication, Networking, Typing, Phone Skills, Customer Retention, Customer Service, Teamwork, Customer Engagement, Managed Money, Recruiting, Windows, Mac, HR Policies, Social Media, Management, Lean Management, Salesforce Training
Education
The University of South Dakota 2007 — 2012
Bachelor of Business Administration (B.B.A.), Management
Mutual of Omaha May 2012 - October 2013
Wells Fargo May 2010 - September 2011
Wells Fargo October 2010 - January 2011
eTelecare Global Solutions September 2008 - September 2009
Skills
Microsoft Office, Sales, Communication, Networking, Typing, Phone Skills, Customer Retention, Customer Service, Teamwork, Customer Engagement, Managed Money, Recruiting, Windows, Mac, HR Policies, Social Media, Management, Lean Management, Salesforce Training
Education
The University of South Dakota 2007 — 2012
Bachelor of Business Administration (B.B.A.), Management
David (Victor) Vasquez David (Victor) Vasquez's eTelecare Global Solutions Experience August 2006 - January 2007
Job Virtual Operations Support Engineer at Aetna
Industry Information Technology and Services
Experience
Aetna July 2015 - Present
Aetna January 2013 - Present
Blue Star Computer Services January 2013 - Present
Medicis October 2011 - December 2012
Apollo Group November 2009 - October 2011
DHL IT Services America February 2008 - August 2009
1/07-02/08 DHL Global Services, Scottsdale, AZ January 2007 - February 2008
eTelecare Global Solutions August 2006 - January 2007
SMARTTECH 2005 - 2006
Ad-Tek Engineering Svc 2005 - 2006
Skills
Active Directory, Technical Support, Help Desk Support, Citrix XenDesktop, Troubleshooting, Software Installation, Computer Hardware, Windows 7, Microsoft Office, Software Documentation, Access, Service Desk, Printers, Microsoft Exchange, SharePoint, Microsoft Word, Operating Systems, SAP, Incident Management, ITIL v3 Foundations..., PowerPoint, Visio, Training Delivery, WebEx, Wireless Networking, iPhone, SCCM, SAP ERP, MS Project, Dell Computers, Cisco VPN, Mac, Captivate, LANDesk, SAP Netweaver, iPad, Dell Workstations, Camtasia, Dameware, SAP Virsa Access..., Brainshark, Cisco Webex Connect, Element K, Adobe Captivate, Cisco Telepresence, VZ Access Manager, TightVNC, Incident Response, American Sign Language, Print Servers
Education
Riverside City College 2003 — 2005
cert, American Sign Language
Riverside Community College 2002 — 2005
Aetna July 2015 - Present
Aetna January 2013 - Present
Blue Star Computer Services January 2013 - Present
Medicis October 2011 - December 2012
Apollo Group November 2009 - October 2011
DHL IT Services America February 2008 - August 2009
1/07-02/08 DHL Global Services, Scottsdale, AZ January 2007 - February 2008
eTelecare Global Solutions August 2006 - January 2007
SMARTTECH 2005 - 2006
Ad-Tek Engineering Svc 2005 - 2006
Skills
Active Directory, Technical Support, Help Desk Support, Citrix XenDesktop, Troubleshooting, Software Installation, Computer Hardware, Windows 7, Microsoft Office, Software Documentation, Access, Service Desk, Printers, Microsoft Exchange, SharePoint, Microsoft Word, Operating Systems, SAP, Incident Management, ITIL v3 Foundations..., PowerPoint, Visio, Training Delivery, WebEx, Wireless Networking, iPhone, SCCM, SAP ERP, MS Project, Dell Computers, Cisco VPN, Mac, Captivate, LANDesk, SAP Netweaver, iPad, Dell Workstations, Camtasia, Dameware, SAP Virsa Access..., Brainshark, Cisco Webex Connect, Element K, Adobe Captivate, Cisco Telepresence, VZ Access Manager, TightVNC, Incident Response, American Sign Language, Print Servers
Education
Riverside City College 2003 — 2005
cert, American Sign Language
Riverside Community College 2002 — 2005
Alexandra FitzGerald's eTelecare Global Solutions Experience September 2005 - September 2006
Job Relentlessly Organized Program Manager
Industry Consumer Electronics
Experience
Google October 2012 - Present
Imago Abstracts September 2006 - September 2012
Hewlett-Packard August 2010 - September 2011
Palm September 2009 - March 2010
eTelecare Global Solutions September 2005 - September 2006
eTelecare Global Solutions July 2004 - September 2005
Skills
Workforce Management, Outsourcing, Mobile Technology, Call Center, Program Management, Project Management, Mobile..., Mobile Electronics, Consumer Electronics, Call Center Industry, Microsoft Office, Google Docs, Mac OS, webOS, Aspect, Oracle, Linux, Siebel, SharePoint, Call Centers, Account Management, CRM, Quality Assurance, Management, Training, Operations Management, Customer Experience
Education
University of Arizona 1999 — 2003
Studio Art
Google October 2012 - Present
Imago Abstracts September 2006 - September 2012
Hewlett-Packard August 2010 - September 2011
Palm September 2009 - March 2010
eTelecare Global Solutions September 2005 - September 2006
eTelecare Global Solutions July 2004 - September 2005
Skills
Workforce Management, Outsourcing, Mobile Technology, Call Center, Program Management, Project Management, Mobile..., Mobile Electronics, Consumer Electronics, Call Center Industry, Microsoft Office, Google Docs, Mac OS, webOS, Aspect, Oracle, Linux, Siebel, SharePoint, Call Centers, Account Management, CRM, Quality Assurance, Management, Training, Operations Management, Customer Experience
Education
University of Arizona 1999 — 2003
Studio Art
Chad Carman Chad Carman's eTelecare Global Solutions Experience May 2006 - May 2009
Job Premium Auditor at Information Providers, Inc.
Industry Insurance
Experience
Information Providers, Inc. August 2009 - January 2012
eTelecare Global Solutions May 2006 - May 2009
Madison Career Learning Center January 2004 - August 2004
Skills
Insurance, Customer Service, Leadership
Education
The University of South Dakota 2004 — 2009
Bachelor of Business Administration, Finance, Spanish
Information Providers, Inc. August 2009 - January 2012
eTelecare Global Solutions May 2006 - May 2009
Madison Career Learning Center January 2004 - August 2004
Skills
Insurance, Customer Service, Leadership
Education
The University of South Dakota 2004 — 2009
Bachelor of Business Administration, Finance, Spanish
Amber Palmer's eTelecare Global Solutions Experience October 2004 - July 2005
Job Survey CAD Tech at Cartesian Surveys Inc
Industry Construction
Experience
Cartesian Surveys Inc August 2005 - Present
eTelecare Global Solutions October 2004 - July 2005
Arbys September 2003 - April 2004
Smith's Food & Drug 2002 - 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Customer Satisfaction, Research, Computer Hardware, AutoCAD, AutoCAD Civil 3D, Training, CAD, Surveying
Education
The University of New Mexico 2011 — 2016
Bachelor's Degree, Civil Engineering
Central New Mexico Community College 2007 — 2011
Engineering
ITT Technical Institute-Albuquerque 2003 — 2005
Associate of Science (A.S.), Computer Aided Drafting and Design
Rio Rancho High School 2002 — 2003
High School Diploma, Math and Science
Cartesian Surveys Inc August 2005 - Present
eTelecare Global Solutions October 2004 - July 2005
Arbys September 2003 - April 2004
Smith's Food & Drug 2002 - 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Customer Satisfaction, Research, Computer Hardware, AutoCAD, AutoCAD Civil 3D, Training, CAD, Surveying
Education
The University of New Mexico 2011 — 2016
Bachelor's Degree, Civil Engineering
Central New Mexico Community College 2007 — 2011
Engineering
ITT Technical Institute-Albuquerque 2003 — 2005
Associate of Science (A.S.), Computer Aided Drafting and Design
Rio Rancho High School 2002 — 2003
High School Diploma, Math and Science
Shenita Battle BSB/M's eTelecare Global Solutions Experience August 2006 - July 2007
Job Technical Support Specialist at University of Phoenix
Industry E-Learning
Experience
University of Phoenix September 2013 - Present
University of Phoenix August 2010 - Present
University of Phoenix April 2009 - August 2010
Central Arizona Shelter Services August 2007 - January 2009
University of Phoenix September 2006 - July 2007
eTelecare Global Solutions August 2006 - July 2007
eTelecare August 2005 - September 2006
SkyMall 2006 - 2006
Insight 2005 - 2006
Apollo Group 2001 - 2005
Skills
Coaching, PeopleSoft, Customer Service, Employee Relations, Recruiting, Training, Leadership, Human Resources, Onboarding, Call Center, Team Building, Employee Engagement, Staff Development, Conflict Resolution, Strategic Planning, Microsoft Office, Public Speaking, HRIS, Leadership Development, Performance Management, Adult Students, Call Centers, Software Documentation, Customer Satisfaction, Management, New Hire Orientations, Admissions, System Administration, Academic Support..., Technical Recruiting, Payroll, Temporary Placement, Time Management, Screening, Resume Writing
Education
University of Phoenix 2015 — 2017
Master’s Degree, Computer/Information Technology Administration and Management
University of Phoenix 2013 — 2013
A+ Certificate, Information Technology
University of Phoenix Online 2001 — 2005
Bachelor of Science, Business Management
University of Phoenix September 2013 - Present
University of Phoenix August 2010 - Present
University of Phoenix April 2009 - August 2010
Central Arizona Shelter Services August 2007 - January 2009
University of Phoenix September 2006 - July 2007
eTelecare Global Solutions August 2006 - July 2007
eTelecare August 2005 - September 2006
SkyMall 2006 - 2006
Insight 2005 - 2006
Apollo Group 2001 - 2005
Skills
Coaching, PeopleSoft, Customer Service, Employee Relations, Recruiting, Training, Leadership, Human Resources, Onboarding, Call Center, Team Building, Employee Engagement, Staff Development, Conflict Resolution, Strategic Planning, Microsoft Office, Public Speaking, HRIS, Leadership Development, Performance Management, Adult Students, Call Centers, Software Documentation, Customer Satisfaction, Management, New Hire Orientations, Admissions, System Administration, Academic Support..., Technical Recruiting, Payroll, Temporary Placement, Time Management, Screening, Resume Writing
Education
University of Phoenix 2015 — 2017
Master’s Degree, Computer/Information Technology Administration and Management
University of Phoenix 2013 — 2013
A+ Certificate, Information Technology
University of Phoenix Online 2001 — 2005
Bachelor of Science, Business Management
Cheryl Bailey-Kroll's eTelecare Global Solutions Experience January 2006 - January 2008
Job Compliance Manager at Shen Wei USA Inc.
Industry Medical Devices
Experience
Shen Wei USA Inc. April 2011 - Present
PreferSolar USA Inc. April 2011 - October 2012
GRC HOMECARE PROVIDER December 2008 - April 2011
TELETECH-United Airline January 2006 - August 2008
TeleTech January 2006 - January 2008
eTelecare Global Solutions January 2006 - January 2008
ETELECARE GLOBAL SOUTIONS April 2002 - December 2005
Skills
Inbound Marketing, Lead Generation, Telemarketing, Business Development, Email Marketing, Social Media Marketing, Direct Marketing, Online Advertising, Trade Shows, Sales Management, Customer Service, B2B, Market Research, Sales, Management
Education
Philippine School of Business Administration 1998 — 2002
BSBA Marketing, Business
Stella Maris College 1988 — 1998
Elementary & High School
VGB Center for Training & Development
Shen Wei USA Inc. April 2011 - Present
PreferSolar USA Inc. April 2011 - October 2012
GRC HOMECARE PROVIDER December 2008 - April 2011
TELETECH-United Airline January 2006 - August 2008
TeleTech January 2006 - January 2008
eTelecare Global Solutions January 2006 - January 2008
ETELECARE GLOBAL SOUTIONS April 2002 - December 2005
Skills
Inbound Marketing, Lead Generation, Telemarketing, Business Development, Email Marketing, Social Media Marketing, Direct Marketing, Online Advertising, Trade Shows, Sales Management, Customer Service, B2B, Market Research, Sales, Management
Education
Philippine School of Business Administration 1998 — 2002
BSBA Marketing, Business
Stella Maris College 1988 — 1998
Elementary & High School
VGB Center for Training & Development
Erik Halverson, CPA's eTelecare Global Solutions Experience January 2009 - May 2009
Job Senior Accountant at Baker Tilly Virchow Krause, LLP
Industry Accounting
Experience
Baker Tilly Virchow Krause, LLP September 2013 - Present
Bison Capital, LLC March 2008 - Present
Gardiner Thomsen CPAs May 2011 - September 2013
Henjes, Conner & Williams PC January 2011 - April 2011
The University of South Dakota January 2010 - May 2010
Valiant Vineyards Winery June 2009 - May 2010
eTelecare Global Solutions January 2009 - May 2009
Champs Sports July 2006 - January 2009
Education
The University of South Dakota 2010 — 2010
Masters, Professional Accountancy, 3.8
The University of South Dakota 2006 — 2010
B.B.A., Accounting
Baker Tilly Virchow Krause, LLP September 2013 - Present
Bison Capital, LLC March 2008 - Present
Gardiner Thomsen CPAs May 2011 - September 2013
Henjes, Conner & Williams PC January 2011 - April 2011
The University of South Dakota January 2010 - May 2010
Valiant Vineyards Winery June 2009 - May 2010
eTelecare Global Solutions January 2009 - May 2009
Champs Sports July 2006 - January 2009
Education
The University of South Dakota 2010 — 2010
Masters, Professional Accountancy, 3.8
The University of South Dakota 2006 — 2010
B.B.A., Accounting
Anna Esguerra Anna Esguerra's eTelecare Global Solutions Experience October 2004 - July 2006
Job Work At Home Product Support Agent at Concentrix
Industry
Experience
Concentrix March 2015 - Present
C&C Language Services November 2013 - Present
Marissa Zacarias C.P.A. July 2011 - Present
Dr. Nicanor Bautista D.D.S. January 2010 - July 2011
eTelecare Global Solutions October 2004 - July 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Negotiation
Education
Saint Paul University of Manila 1999 — 2002
Bachelor of Science (B.S.), Hotel, Motel, and Restaurant Management
University of Santo Tomas 1997 — 1998
Concentrix March 2015 - Present
C&C Language Services November 2013 - Present
Marissa Zacarias C.P.A. July 2011 - Present
Dr. Nicanor Bautista D.D.S. January 2010 - July 2011
eTelecare Global Solutions October 2004 - July 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Negotiation
Education
Saint Paul University of Manila 1999 — 2002
Bachelor of Science (B.S.), Hotel, Motel, and Restaurant Management
University of Santo Tomas 1997 — 1998
John Molinar John Molinar's eTelecare Global Solutions Experience June 2006 - July 2007
Job Help Desk Technician at Capita Group
Industry Investment Management
Experience
Capital Group August 2012 - Present
Accenture September 2010 - June 2012
Quest Diagnostic August 2009 - June 2010
Brinks Incorporated September 2007 - March 2009
eTelecare Global Solutions June 2006 - July 2007
Education
Hallmark University 2002 — 2003
Associate of Arts and Sciences (A.A.S.), Computer Networking Technology, 3.2
Capital Group August 2012 - Present
Accenture September 2010 - June 2012
Quest Diagnostic August 2009 - June 2010
Brinks Incorporated September 2007 - March 2009
eTelecare Global Solutions June 2006 - July 2007
Education
Hallmark University 2002 — 2003
Associate of Arts and Sciences (A.A.S.), Computer Networking Technology, 3.2
Erika Gurrola's eTelecare Global Solutions Experience May 2007 - September 2007
Job Preferred Public Account Management at Dell
Industry Consumer Services
Experience
Dell June 2015 - Present
Protect America Home Security Systems March 2009 - June 2015
Cedar Park Regional Medical Center December 2008 - February 2010
eTelecare Global Solutions May 2007 - September 2007
Oklahoma State University May 2006 - March 2007
Skills
Customer Service, Sales Process, Sales, Customer Satisfaction, Customer Experience, Time & Attendance, Insurance Verification, Product Knowledge, Sales Operations, Performance Management, Account Management, Quality Assurance, Sales Presentations, Salesforce.com, Cold Calling, Team Building, Direct Sales, Lead Generation, New Business Development, Sales Management
Education
Oklahoma State University 2005 — 2007
Canadian High School 1996 — 2005
High School Diploma
Dell June 2015 - Present
Protect America Home Security Systems March 2009 - June 2015
Cedar Park Regional Medical Center December 2008 - February 2010
eTelecare Global Solutions May 2007 - September 2007
Oklahoma State University May 2006 - March 2007
Skills
Customer Service, Sales Process, Sales, Customer Satisfaction, Customer Experience, Time & Attendance, Insurance Verification, Product Knowledge, Sales Operations, Performance Management, Account Management, Quality Assurance, Sales Presentations, Salesforce.com, Cold Calling, Team Building, Direct Sales, Lead Generation, New Business Development, Sales Management
Education
Oklahoma State University 2005 — 2007
Canadian High School 1996 — 2005
High School Diploma
Teri Ellgen Teri Ellgen's eTelecare Global Solutions Experience November 2002 - June 2005
Job Customer Service Senior Unit Manager
Industry Financial Services
Experience
Total Card, Inc August 2005 - July 2007
eTelecare Global Solutions November 2002 - June 2005
Skills
Call Centers, Credit Cards, Team Building, Risk Management, Analysis, Coaching, Operations Management, Customer Service, Credit, Leadership, Team Leadership, Training, Banking, Team Management, Call Center, Microsoft Office, Outlook, Supervisory Skills, Leadership Development, Management, Customer Relations, Excel, Word, PowerPoint, Strategic Planning, Problem Solving, Negotiation, Documentation, Telephone Skills, Employee Training, Performance Management, Employee Relations, Relationship Management, Collections, Collections Management, FDCPA, State & Federal Laws, Healthcare Collections, Communication, Teamwork, Process Improvement, Microsoft Excel, Finance, Customer Retention, Business Analysis, Budgets, Loans, Microsoft Word
Education
The University of South Dakota 2000 — 2004
Bachelor's of Science Degree, Biology, General
Total Card, Inc August 2005 - July 2007
eTelecare Global Solutions November 2002 - June 2005
Skills
Call Centers, Credit Cards, Team Building, Risk Management, Analysis, Coaching, Operations Management, Customer Service, Credit, Leadership, Team Leadership, Training, Banking, Team Management, Call Center, Microsoft Office, Outlook, Supervisory Skills, Leadership Development, Management, Customer Relations, Excel, Word, PowerPoint, Strategic Planning, Problem Solving, Negotiation, Documentation, Telephone Skills, Employee Training, Performance Management, Employee Relations, Relationship Management, Collections, Collections Management, FDCPA, State & Federal Laws, Healthcare Collections, Communication, Teamwork, Process Improvement, Microsoft Excel, Finance, Customer Retention, Business Analysis, Budgets, Loans, Microsoft Word
Education
The University of South Dakota 2000 — 2004
Bachelor's of Science Degree, Biology, General
Alana (Wolken) White Alana (Wolken) White's eTelecare Global Solutions Experience January 2008 - December 2008
Job Academic Advisor at University of NebraskaOmaha
Industry Higher Education
Experience
University of Nebraska at Omaha April 2015 - Present
Midland University September 2013 - April 2015
University of Minnesota October 2011 - May 2013
Lowe's Home Improvement March 2011 - August 2011
Barnes & Noble College August 2009 - March 2011
The University of South Dakota May 2009 - August 2010
eTelecare Global Solutions January 2008 - December 2008
Rapid City Parks & Recreation Department May 2007 - August 2007
Skills
Higher Education, Program Development, Student Affairs, Community Outreach, Academic Advising, Customer Service, Qualitative Research, Student Development, Student Counseling, Student Recruiting, Project Management, Curriculum Development, Curriculum Assessment, Secondary Education, Data Management, Program Evaluation, Event Planning, Coordinating Special..., Website Development, Website Updating, Interdepartmental..., Committee Liaison, Committee Coordination, Internal & External..., Scheduling Management
Education
University of Minnesota-Twin Cities 2011 — 2013
Master of Arts (M.A.)
The University of South Dakota 2005 — 2010
Bachelor of Arts (B.A.)
Groton Area High School 2001 — 2005
High School
University of Nebraska at Omaha April 2015 - Present
Midland University September 2013 - April 2015
University of Minnesota October 2011 - May 2013
Lowe's Home Improvement March 2011 - August 2011
Barnes & Noble College August 2009 - March 2011
The University of South Dakota May 2009 - August 2010
eTelecare Global Solutions January 2008 - December 2008
Rapid City Parks & Recreation Department May 2007 - August 2007
Skills
Higher Education, Program Development, Student Affairs, Community Outreach, Academic Advising, Customer Service, Qualitative Research, Student Development, Student Counseling, Student Recruiting, Project Management, Curriculum Development, Curriculum Assessment, Secondary Education, Data Management, Program Evaluation, Event Planning, Coordinating Special..., Website Development, Website Updating, Interdepartmental..., Committee Liaison, Committee Coordination, Internal & External..., Scheduling Management
Education
University of Minnesota-Twin Cities 2011 — 2013
Master of Arts (M.A.)
The University of South Dakota 2005 — 2010
Bachelor of Arts (B.A.)
Groton Area High School 2001 — 2005
High School
Jeremy Maxfield Jeremy Maxfield's eTelecare Global Solutions Experience October 2006 - December 2008
Job Technical Analyst Finance at Kiewit
Industry Accounting
Experience
Kiewit April 2014 - Present
Kiewit August 2013 - April 2014
Kiewit June 2011 - August 2013
itelligence August 2010 - January 2011
itelligence June 2009 - August 2010
itelligence January 2009 - June 2009
eTelecare Global Solutions October 2006 - December 2008
First Federal Bank/Vantus Bank June 2005 - August 2006
People's National Bank/American National Bank August 2003 - June 2005
Skills
SAP, Business Process, Software Documentation, Accounting, Visio, SAP ERP, Analysis, Training, Customer Service, Finance, ERP, Business Process..., Business Analysis, Process Improvement, Accounts Payable, Auditing
Education
The University of South Dakota 2006 — 2008
Bachelor of Business Administration, Accounting
Morningside College
Kiewit April 2014 - Present
Kiewit August 2013 - April 2014
Kiewit June 2011 - August 2013
itelligence August 2010 - January 2011
itelligence June 2009 - August 2010
itelligence January 2009 - June 2009
eTelecare Global Solutions October 2006 - December 2008
First Federal Bank/Vantus Bank June 2005 - August 2006
People's National Bank/American National Bank August 2003 - June 2005
Skills
SAP, Business Process, Software Documentation, Accounting, Visio, SAP ERP, Analysis, Training, Customer Service, Finance, ERP, Business Process..., Business Analysis, Process Improvement, Accounts Payable, Auditing
Education
The University of South Dakota 2006 — 2008
Bachelor of Business Administration, Accounting
Morningside College
Christine Rodgers's eTelecare Global Solutions Experience May 2005 - June 2006
Job Corporate Sales Trainer at Connect Wireless
Industry Wireless
Experience
Connect Wireless June 2015 - Present
Connect Wireless February 2015 - Present
Spring Mobile July 2006 - January 2015
eTelecare Global Solutions May 2005 - June 2006
Skills
Employee Training, Time Management, Customer Service, Recruiting, Customer Retention, Sales Process, Sales, Team Building, Customer Satisfaction, Account Management, People Skills, Fun, Technology, Highly Reliable, Constructive Feedback, Training, Management, Mobile Devices, Sales Management, Gardening, Mothers, Dedication to work, Keen Listener, Multi Tasking, Troubleshooting, Direct Sales
Education
University of Phoenix 2012 — 2015
Bachelor's Degree, Human Resources Management and Services
Jones International University 2011 — 2012
Associate's degree, Business Administration and Management, General
Connect Wireless June 2015 - Present
Connect Wireless February 2015 - Present
Spring Mobile July 2006 - January 2015
eTelecare Global Solutions May 2005 - June 2006
Skills
Employee Training, Time Management, Customer Service, Recruiting, Customer Retention, Sales Process, Sales, Team Building, Customer Satisfaction, Account Management, People Skills, Fun, Technology, Highly Reliable, Constructive Feedback, Training, Management, Mobile Devices, Sales Management, Gardening, Mothers, Dedication to work, Keen Listener, Multi Tasking, Troubleshooting, Direct Sales
Education
University of Phoenix 2012 — 2015
Bachelor's Degree, Human Resources Management and Services
Jones International University 2011 — 2012
Associate's degree, Business Administration and Management, General
Jenny Macaso's eTelecare Global Solutions Experience November 2006 - July 2008
Job Pharmacist Graduate Intern
Industry Hospital & Health Care
Experience
Genpact March 2012 - March 2013
HSBC October 2009 - March 2011
eTelecare Global Solutions November 2006 - July 2008
St. Luke's Medical Center February 2005 - June 2006
Alabang Medical Center September 2003 - January 2005
Skills
Pharmaceutical Industry
Education
University of San Carlos
Bachelor of Science in Pharmacy
Genpact March 2012 - March 2013
HSBC October 2009 - March 2011
eTelecare Global Solutions November 2006 - July 2008
St. Luke's Medical Center February 2005 - June 2006
Alabang Medical Center September 2003 - January 2005
Skills
Pharmaceutical Industry
Education
University of San Carlos
Bachelor of Science in Pharmacy
Erik Kelly Erik Kelly's eTelecare Global Solutions Experience 2000 - 2001
Job Owner, The Erik Kelly Group
Industry Real Estate
Experience
Keller Williams Realty 2003 - Present
Phoenix Childrens Hospital Foundation 1998 - Present
eTelecare Global Solutions 2000 - 2001
Unitel Corporation 1999 - 2000
Zacson Corporation 1997 - 1999
Skills
Hands-on Training, Leadership Development, Real Estate, New Business Development, Selling, Business Development, Leadership, Sales, Sales Process, CRM, Negotiation, Training, Call Centers, Strategy, Coaching, Marketing, Customer Service, Single Family Homes, Lead Generation, Project Management, First Time Home Buyers, Process Improvement, Foreclosures
Education
James Madison University 1986 — 1990
Business
Harrisonburg High School 1980 — 1984
Keller Williams Realty 2003 - Present
Phoenix Childrens Hospital Foundation 1998 - Present
eTelecare Global Solutions 2000 - 2001
Unitel Corporation 1999 - 2000
Zacson Corporation 1997 - 1999
Skills
Hands-on Training, Leadership Development, Real Estate, New Business Development, Selling, Business Development, Leadership, Sales, Sales Process, CRM, Negotiation, Training, Call Centers, Strategy, Coaching, Marketing, Customer Service, Single Family Homes, Lead Generation, Project Management, First Time Home Buyers, Process Improvement, Foreclosures
Education
James Madison University 1986 — 1990
Business
Harrisonburg High School 1980 — 1984
Arleslie Cotangco's eTelecare Global Solutions Experience April 2002 - December 2003
Job Marketing Officer/Coordinator and Executive Assistant
Industry Marketing and Advertising
Experience
Bundle of Joy Child Development Center August 2009 - Present
Megaworld Corporation February 2006 - October 2008
SM Supermalls January 2004 - December 2005
eTelecare Global Solutions April 2002 - December 2003
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Event Planning, Handmade Jewelry, Marketing, Advertising, Market Planning, Human Resources, Communication, Marketing Communications, Customer Service, Typing skill 60 wpm net
Education
Miriam College 1998 — 2002
Bachelor of Arts (B.A.), Communication, General
Bundle of Joy Child Development Center August 2009 - Present
Megaworld Corporation February 2006 - October 2008
SM Supermalls January 2004 - December 2005
eTelecare Global Solutions April 2002 - December 2003
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Event Planning, Handmade Jewelry, Marketing, Advertising, Market Planning, Human Resources, Communication, Marketing Communications, Customer Service, Typing skill 60 wpm net
Education
Miriam College 1998 — 2002
Bachelor of Arts (B.A.), Communication, General
Kasey Schultz's eTelecare Global Solutions Experience March 2008 - October 2009
Job Executive Administration
Industry Executive Office
Experience
Infotouch Technologies April 2015 - Present
Group Excellence January 2015 - April 2015
American Income Life September 2011 - March 2014
eTelecare Global Solutions March 2008 - October 2009
United States Air Force November 1998 - October 2007
Skills
Leadership, Management, PowerPoint, Training, Teaching, System Administration, Microsoft Office, Team Leadership
Education
The University of Texas at San Antonio 2010 — 2015
Bachelor's degree, Anthropology and Classics, 3.1
Community College of the Air Force 2003 — 2007
Associate of Arts (AA), Information Technology, 3.5
University of Maryland University College 2003 — 2007
Bachelor's degree, Psychology, 3.2
Infotouch Technologies April 2015 - Present
Group Excellence January 2015 - April 2015
American Income Life September 2011 - March 2014
eTelecare Global Solutions March 2008 - October 2009
United States Air Force November 1998 - October 2007
Skills
Leadership, Management, PowerPoint, Training, Teaching, System Administration, Microsoft Office, Team Leadership
Education
The University of Texas at San Antonio 2010 — 2015
Bachelor's degree, Anthropology and Classics, 3.1
Community College of the Air Force 2003 — 2007
Associate of Arts (AA), Information Technology, 3.5
University of Maryland University College 2003 — 2007
Bachelor's degree, Psychology, 3.2
Christopher Beason Christopher Beason's eTelecare Global Solutions Experience November 2007 - January 2009
Job Manager
Industry Retail
Experience
Sears Holdings Corporation July 2014 - Present
CitiGroup July 2009 - November 2012
etelecare global solutions November 2007 - January 2009
Skills
Multi-tasked, Collections, Customer Service, Office 2010, Call Center, Management, Team Building, Cost Reduction..., Skip Tracing, Superior organizational..., Technical Support, Success Oriented, Negotiation, Training, Coaching, Escalation Resolution, Banking, Reports Analysis, Communication, Call Centers, Customer Retention, Customer Satisfaction, Microsoft Office, Analysis, Leadership, Credit, CRM, Sales, Relationship Management, Risk Management, Business Analysis, Retail, Inventory Management, Team Leadership, Customer Experience, Teamwork, Data Entry, Operations Management, Inventory Control, Process Improvement, Merchandising, Visual Merchandising, PowerPoint, Retail Sales, Hiring, Sales Management, Strategy, Loss Prevention, Performance Management, Analytics
Education
Grand Canyon University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Palo Verde High Magnet School 2001 — 2005
Diploma, General/Photography
Sears Holdings Corporation July 2014 - Present
CitiGroup July 2009 - November 2012
etelecare global solutions November 2007 - January 2009
Skills
Multi-tasked, Collections, Customer Service, Office 2010, Call Center, Management, Team Building, Cost Reduction..., Skip Tracing, Superior organizational..., Technical Support, Success Oriented, Negotiation, Training, Coaching, Escalation Resolution, Banking, Reports Analysis, Communication, Call Centers, Customer Retention, Customer Satisfaction, Microsoft Office, Analysis, Leadership, Credit, CRM, Sales, Relationship Management, Risk Management, Business Analysis, Retail, Inventory Management, Team Leadership, Customer Experience, Teamwork, Data Entry, Operations Management, Inventory Control, Process Improvement, Merchandising, Visual Merchandising, PowerPoint, Retail Sales, Hiring, Sales Management, Strategy, Loss Prevention, Performance Management, Analytics
Education
Grand Canyon University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Palo Verde High Magnet School 2001 — 2005
Diploma, General/Photography
Ethel Marvitz Ethel Marvitz's eTelecare Global Solutions Experience August 2006 - September 2007
Job Student, Kent State University
Industry Accounting
Experience
eTelecare Global Solutions August 2006 - September 2007
Norkis Group of Companies July 2002 - July 2006
Global Business Bank March 1996 - May 2002
Skills
Customer Service, Microsoft Excel, Microsoft Office, Analysis, Sales, Software Documentation, Microsoft Word, Account Management, Call Center, PowerPoint, Inventory Management, Process Improvement, Accounts Receivable, Account Reconciliation, Teamwork, Customer Satisfaction, Accounts Payable, Customer Retention, General Ledger, Accounting, Budgets
Education
Kent State University 2013 — 2015
Registered Nursing
University of San Jose - Recoletos 1991 — 1995
Bachelor of Science in Accountancy
eTelecare Global Solutions August 2006 - September 2007
Norkis Group of Companies July 2002 - July 2006
Global Business Bank March 1996 - May 2002
Skills
Customer Service, Microsoft Excel, Microsoft Office, Analysis, Sales, Software Documentation, Microsoft Word, Account Management, Call Center, PowerPoint, Inventory Management, Process Improvement, Accounts Receivable, Account Reconciliation, Teamwork, Customer Satisfaction, Accounts Payable, Customer Retention, General Ledger, Accounting, Budgets
Education
Kent State University 2013 — 2015
Registered Nursing
University of San Jose - Recoletos 1991 — 1995
Bachelor of Science in Accountancy
Pete Dinnella, BSIT, MBA Pete Dinnella, BSIT, MBA's eTelecare Global Solutions Experience 2006 - 2006
Job Information Technology and Technology Services at The Scottsdale Cultural Council
Industry Information Technology and Services
Experience
The Scottsdale Cultural Council December 2011 - Present
City of Mesa AZ November 2006 - February 2011
Professional Datasolutions, Inc. 2006 - 2007
eTelecare Global Solutions 2006 - 2006
Tech Vet Inc. 2004 - 2006
Skills
Active Directory, Technical Support, System Administration, Troubleshooting, Hardware, Windows Server, Operating Systems, Microsoft Exchange, Information Technology, System Deployment, Microsoft Office, Integration, Laptops, Desktop Support, Production Support, Workstations, Printers, XP, Network Administration, Computer Hardware, Software Installation, Lotus Notes, Windows, Computer Science, Disaster Recovery, Deployment, Perl, Project Planning, MS Office Suite, Telecommunications, Fiber Optics, DSL, Telephony Systems, Security Clearance, Networking, DNS, Project Management, Ruckus, Routers, IP Telephony, Mitel 3300, Office 365, Windows 7, WiFi, Fiber Optic Networks, Windows Update Server, IP PBX, HP Printers, Print Servers
Education
University of Phoenix 2008 — 2010
Masters, Business Administration (MBA)
University of Phoenix 2006 — 2008
Bachelor of Science, Information Technologies (BSIT)
The Scottsdale Cultural Council December 2011 - Present
City of Mesa AZ November 2006 - February 2011
Professional Datasolutions, Inc. 2006 - 2007
eTelecare Global Solutions 2006 - 2006
Tech Vet Inc. 2004 - 2006
Skills
Active Directory, Technical Support, System Administration, Troubleshooting, Hardware, Windows Server, Operating Systems, Microsoft Exchange, Information Technology, System Deployment, Microsoft Office, Integration, Laptops, Desktop Support, Production Support, Workstations, Printers, XP, Network Administration, Computer Hardware, Software Installation, Lotus Notes, Windows, Computer Science, Disaster Recovery, Deployment, Perl, Project Planning, MS Office Suite, Telecommunications, Fiber Optics, DSL, Telephony Systems, Security Clearance, Networking, DNS, Project Management, Ruckus, Routers, IP Telephony, Mitel 3300, Office 365, Windows 7, WiFi, Fiber Optic Networks, Windows Update Server, IP PBX, HP Printers, Print Servers
Education
University of Phoenix 2008 — 2010
Masters, Business Administration (MBA)
University of Phoenix 2006 — 2008
Bachelor of Science, Information Technologies (BSIT)
Dan Slover's eTelecare Global Solutions Experience February 2006 - January 2010
Job Regional Director of Operations at Grand Canyon University
Industry Higher Education
Experience
Grand Canyon University October 2012 - Present
Kaplan University July 2010 - September 2012
Stream Global Services January 2010 - July 2010
eTelecare Global Solutions February 2006 - January 2010
eTelecare Global Solutions January 2005 - February 2006
eTelecare Global Solutions January 2004 - December 2004
Phase 2 Solutions January 2003 - December 2003
Skills
Leadership, Global Client Management, Performance Reviews, P&L Responsibility, Financial Analysis, Process Improvement, Sales, B2B, Customer Service, Coaching, Vendor Management, Project Management, Customer Retention, Operations Management, Customer Satisfaction, Hiring, Team Building, Leadership Development, Action Plan Development, Global Cross-Functional..., Admissions, CampusVue, Microsoft CRM, Management, Training
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
Northern Arizona University 1996 — 2000
Bachelor of Science, Broadcasting
Grand Canyon University October 2012 - Present
Kaplan University July 2010 - September 2012
Stream Global Services January 2010 - July 2010
eTelecare Global Solutions February 2006 - January 2010
eTelecare Global Solutions January 2005 - February 2006
eTelecare Global Solutions January 2004 - December 2004
Phase 2 Solutions January 2003 - December 2003
Skills
Leadership, Global Client Management, Performance Reviews, P&L Responsibility, Financial Analysis, Process Improvement, Sales, B2B, Customer Service, Coaching, Vendor Management, Project Management, Customer Retention, Operations Management, Customer Satisfaction, Hiring, Team Building, Leadership Development, Action Plan Development, Global Cross-Functional..., Admissions, CampusVue, Microsoft CRM, Management, Training
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
Northern Arizona University 1996 — 2000
Bachelor of Science, Broadcasting
Jonathan Raphael Paras Jonathan Raphael Paras's eTelecare Global Solutions Experience February 2005 - December 2008
Job ViP Tech at teleNetwork
Industry Outsourcing/Offshoring
Experience
teleNetwork with Google November 2013 - Present
Petz Enterprises October 2012 - March 2013
Sitel working with Microsoft April 2011 - January 2013
CSS Corp working with Juniper Networks September 2010 - April 2011
Infosys With Cisco Systems December 2008 - December 2009
eTelecare Global Solutions February 2005 - December 2008
Skills
Call Centers, Networking, Performance Management, BPO, Technical Support, Operations Management, Communication, Technology, Work Ethic, Transition Management, Sla, Leading Development..., Build Strong Teams, Talent Management, Continuous Improvement, Strategic Planning, Software Installation, Team Management, Outsourcing, Team Leadership, Service Delivery, Contact Centers, Workforce Management, Leadership, Sales, Help Desk Support, B2B, Talent Acquisition, Troubleshooting, Windows XP, Onboarding, Windows 7, Soft Skills, Feedback, Process Improvement, Customer Service, Technical Recruiting, Salesforce.com, Vendor Management, CRM, Computer Hardware, Coaching, Customer Satisfaction, Customer Experience, Management, SLA, Training, Project Management
Education
Saint Louis University 1996 — 2000
Bachelor, Arts in Communication
Saint Louis University Laboratory High School 1993 — 1996
teleNetwork with Google November 2013 - Present
Petz Enterprises October 2012 - March 2013
Sitel working with Microsoft April 2011 - January 2013
CSS Corp working with Juniper Networks September 2010 - April 2011
Infosys With Cisco Systems December 2008 - December 2009
eTelecare Global Solutions February 2005 - December 2008
Skills
Call Centers, Networking, Performance Management, BPO, Technical Support, Operations Management, Communication, Technology, Work Ethic, Transition Management, Sla, Leading Development..., Build Strong Teams, Talent Management, Continuous Improvement, Strategic Planning, Software Installation, Team Management, Outsourcing, Team Leadership, Service Delivery, Contact Centers, Workforce Management, Leadership, Sales, Help Desk Support, B2B, Talent Acquisition, Troubleshooting, Windows XP, Onboarding, Windows 7, Soft Skills, Feedback, Process Improvement, Customer Service, Technical Recruiting, Salesforce.com, Vendor Management, CRM, Computer Hardware, Coaching, Customer Satisfaction, Customer Experience, Management, SLA, Training, Project Management
Education
Saint Louis University 1996 — 2000
Bachelor, Arts in Communication
Saint Louis University Laboratory High School 1993 — 1996
John Winston Palma's eTelecare Global Solutions Experience May 2002 - February 2004
Job Experienced Business Administrator
Industry Construction
Experience
Alpha Tile and Stone May 2014 - Present
Coastal Tile May 2004 - August 2012
eTelecare Global Solutions May 2002 - February 2004
ING Life Insurance Co., Inc. June 2001 - April 2002
National Sports Grill December 2000 - May 2001
WeServ Systems International, Inc. January 1998 - October 1999
PDCP Bank May 1994 - April 1997
Skills
Microsoft Office, Construction, Customer Service, Microsoft Excel, Project Management, Project Planning, Microsoft Word, PowerPoint, Strategic Planning, Outlook, Coaching, Team Building, Process Improvement, Training, Financial Analysis, Analysis, Purchasing
Education
UCLA Extension 2013 — 2016
Certificate, Construction Management
Trust Institute Foundation of the Philippines 1995 — 1996
Certificate, Trust & Investment Services Management
University of Asia and the Pacific 1989 — 1993
Bachelor's degree, Humanities & Business Administration
Alpha Tile and Stone May 2014 - Present
Coastal Tile May 2004 - August 2012
eTelecare Global Solutions May 2002 - February 2004
ING Life Insurance Co., Inc. June 2001 - April 2002
National Sports Grill December 2000 - May 2001
WeServ Systems International, Inc. January 1998 - October 1999
PDCP Bank May 1994 - April 1997
Skills
Microsoft Office, Construction, Customer Service, Microsoft Excel, Project Management, Project Planning, Microsoft Word, PowerPoint, Strategic Planning, Outlook, Coaching, Team Building, Process Improvement, Training, Financial Analysis, Analysis, Purchasing
Education
UCLA Extension 2013 — 2016
Certificate, Construction Management
Trust Institute Foundation of the Philippines 1995 — 1996
Certificate, Trust & Investment Services Management
University of Asia and the Pacific 1989 — 1993
Bachelor's degree, Humanities & Business Administration
Theresa Napoleon Theresa Napoleon's eTelecare Global Solutions Experience October 2006 - October 2009
Job Executive Assistant Potomac College
Industry Higher Education
Experience
NRG Solar November 2013 - March 2014
Potomac College February 2012 - May 2013
LA College International January 2010 - December 2011
eTelecare Global Solutions October 2006 - October 2009
Securit-e-Doc, Inc. September 2003 - March 2006
SoundScan, Inc September 1992 - August 2003
Skills
Career Development, Customer Service, Microsoft Office, Marketing, Outlook, Project Management, Coaching, Training, Recruiting, Office Management, Troubleshooting, Team Building, Social Media, Onboarding, Leadership, Research, Higher Education, Team Leadership, Fax, Sales, Time Management, Schedules, Travel Arrangements, Coordination, Travel Management, Human Resources, Leadership Development, Staff Development
Education
Iona College 1984 — 1992
Bachelor of Science, Psychology
NRG Solar November 2013 - March 2014
Potomac College February 2012 - May 2013
LA College International January 2010 - December 2011
eTelecare Global Solutions October 2006 - October 2009
Securit-e-Doc, Inc. September 2003 - March 2006
SoundScan, Inc September 1992 - August 2003
Skills
Career Development, Customer Service, Microsoft Office, Marketing, Outlook, Project Management, Coaching, Training, Recruiting, Office Management, Troubleshooting, Team Building, Social Media, Onboarding, Leadership, Research, Higher Education, Team Leadership, Fax, Sales, Time Management, Schedules, Travel Arrangements, Coordination, Travel Management, Human Resources, Leadership Development, Staff Development
Education
Iona College 1984 — 1992
Bachelor of Science, Psychology
Genevieve Er (FCCA, CIA, CISA, CRISC) Genevieve Er (FCCA, CIA, CISA, CRISC)'s eTelecare Global Solutions Experience April 2006 - June 2008
Job Internal Audit Manager at Palo Alto Networks
Industry Computer & Network Security
Experience
Palo Alto Networks June 2015 - Present
Spansion (now Cypress Semiconductor) November 2012 - June 2015
Stream Global Services June 2008 - November 2012
eTelecare Global Solutions April 2006 - June 2008
Mesa Air Group March 2003 - April 2006
Mesa Air Group April 2002 - March 2003
Er & Company, Certified Public Accountants January 1999 - December 2000
Business Planners & Consultants Pte Ltd August 1997 - November 1998
Skills
Physical Security, Supervision, Computer Access, Billing Systems, Microsoft Excel, Process Improvement, Supplier Sourcing, Negotiation, Financial Statement..., Disaster Recovery, Computer Operations, Compensation & Benefit, Purchasing Processes, Sarbanes-Oxley Act, Forecasting, Purchase Orders, Disbursement, Sarbanes-Oxley, Network Security, Root Cause Analysis, Systems Development..., Auditing, Change Management, Financial Accounting, Compilation Of..., Risk Assessment, Internal Audit, Accounts Receivable, Payroll, Variance Analysis, Collections, Financial Analysis, Backup & Restore, Procure-to-Pay, Reviews, Capital Assets, Risk Management, Human Resources, Acquisition Integration, Internal Controls, Compliance Assessments, Order to Cash, Configuration Management
Education
National University of Singapore
Bachelor of Arts, Economics and Sociology (1997)
The Association of Chartered Certified Accountants (UK)
Bachelor of Science in Accounting Equivalency, Applied Accountancy and Finance (2001)
Palo Alto Networks June 2015 - Present
Spansion (now Cypress Semiconductor) November 2012 - June 2015
Stream Global Services June 2008 - November 2012
eTelecare Global Solutions April 2006 - June 2008
Mesa Air Group March 2003 - April 2006
Mesa Air Group April 2002 - March 2003
Er & Company, Certified Public Accountants January 1999 - December 2000
Business Planners & Consultants Pte Ltd August 1997 - November 1998
Skills
Physical Security, Supervision, Computer Access, Billing Systems, Microsoft Excel, Process Improvement, Supplier Sourcing, Negotiation, Financial Statement..., Disaster Recovery, Computer Operations, Compensation & Benefit, Purchasing Processes, Sarbanes-Oxley Act, Forecasting, Purchase Orders, Disbursement, Sarbanes-Oxley, Network Security, Root Cause Analysis, Systems Development..., Auditing, Change Management, Financial Accounting, Compilation Of..., Risk Assessment, Internal Audit, Accounts Receivable, Payroll, Variance Analysis, Collections, Financial Analysis, Backup & Restore, Procure-to-Pay, Reviews, Capital Assets, Risk Management, Human Resources, Acquisition Integration, Internal Controls, Compliance Assessments, Order to Cash, Configuration Management
Education
National University of Singapore
Bachelor of Arts, Economics and Sociology (1997)
The Association of Chartered Certified Accountants (UK)
Bachelor of Science in Accounting Equivalency, Applied Accountancy and Finance (2001)
Nick Lamb Nick Lamb's eTelecare Global Solutions Experience 2004 - 2005
Job Web Developer
Industry Internet
Experience
Revel Software May 2010 - Present
OnTrack Performance Tools February 2012 - Present
Engage Education, LLC February 2010 - Present
Entiera September 2009 - May 2010
9 Squared, Inc. August 2005 - September 2009
eTelecare Global Solutions 2004 - 2005
eTelecare 2004 - 2005
Skills
PHP, CSS, HTML, JavaScript, Web Applications, Software Development, jQuery, Databases, Web Development, SQL Server, MySQL, ASP.NET, Cloud Computing, Consultancy, Wordpress, .NET, C#, Microsoft SQL Server, SQL, WCF, Mobile Applications, T-SQL, Scrum, Visual Studio
Education
University of Colorado at Boulder 2000 — 2005
BS, Computer Science
Revel Software May 2010 - Present
OnTrack Performance Tools February 2012 - Present
Engage Education, LLC February 2010 - Present
Entiera September 2009 - May 2010
9 Squared, Inc. August 2005 - September 2009
eTelecare Global Solutions 2004 - 2005
eTelecare 2004 - 2005
Skills
PHP, CSS, HTML, JavaScript, Web Applications, Software Development, jQuery, Databases, Web Development, SQL Server, MySQL, ASP.NET, Cloud Computing, Consultancy, Wordpress, .NET, C#, Microsoft SQL Server, SQL, WCF, Mobile Applications, T-SQL, Scrum, Visual Studio
Education
University of Colorado at Boulder 2000 — 2005
BS, Computer Science
Bill Morse Bill Morse's eTelecare Global Solutions Experience September 2006 - January 2007
Job Desktop Computer Technician at Arizona Federal Credit Union
Industry Financial Services
Experience
Arizona Federal Credit Union February 2007 - Present
eTelecare Global Solutions September 2006 - January 2007
Southwest Business Systems February 2006 - July 2006
Rollouts November 2005 - January 2006
Ironwood Communications October 2004 - July 2005
Tele-digit Corporation October 2000 - December 2003
Aspen Communications June 1999 - May 2000
Northern Arizona University May 1998 - May 1999
City of Flagstaff October 1997 - April 1998
Budget Rent a Car, Flagstaff, AZ July 1986 - September 1997
Skills
Help Desk Support, Troubleshooting, Technical Support, Hardware, Operating Systems, Telecommunications, Networking, Servers, WAN, Project Management
Education
Northern Arizona University
Business Administration - Computer Information Systems
Arizona Federal Credit Union February 2007 - Present
eTelecare Global Solutions September 2006 - January 2007
Southwest Business Systems February 2006 - July 2006
Rollouts November 2005 - January 2006
Ironwood Communications October 2004 - July 2005
Tele-digit Corporation October 2000 - December 2003
Aspen Communications June 1999 - May 2000
Northern Arizona University May 1998 - May 1999
City of Flagstaff October 1997 - April 1998
Budget Rent a Car, Flagstaff, AZ July 1986 - September 1997
Skills
Help Desk Support, Troubleshooting, Technical Support, Hardware, Operating Systems, Telecommunications, Networking, Servers, WAN, Project Management
Education
Northern Arizona University
Business Administration - Computer Information Systems
Jeanette Carroll Jeanette Carroll's eTelecare Global Solutions Experience September 2007 - January 2010
Job Accounts Payable Specialist
Industry Accounting
Experience
Global Spectrum at University of Phoenix Stadium November 2010 - June 2015
eTelecare Global Solutions September 2007 - January 2010
Trend Homes September 2006 - August 2007
Hacienda Builders December 2004 - September 2006
Skills
Accounts Payable, Microsoft Office, Sage MAS200, MAS500, Travel & Expense..., Concur, 1099 Preparation, AS400 system, Leadership, Customer Service, General Ledger, Invoicing, Sarbanes-Oxley Act
Education
Rio Salado College 2010 — 2012
Global Spectrum at University of Phoenix Stadium November 2010 - June 2015
eTelecare Global Solutions September 2007 - January 2010
Trend Homes September 2006 - August 2007
Hacienda Builders December 2004 - September 2006
Skills
Accounts Payable, Microsoft Office, Sage MAS200, MAS500, Travel & Expense..., Concur, 1099 Preparation, AS400 system, Leadership, Customer Service, General Ledger, Invoicing, Sarbanes-Oxley Act
Education
Rio Salado College 2010 — 2012
Patricia Broten's eTelecare Global Solutions Experience November 2008 - March 2009
Job
Industry Consumer Services
Experience
Konica Minolta Business Solutions U.S.A., Inc. December 2010 - Present
eTelecare Global Solutions November 2008 - March 2009
First Transit April 2008 - July 2008
Anthem March 2007 - March 2008
Northwest Airlines May 1978 - June 2007
Education
Minnesota State University, Mankato 1971 — 1976
BA, Geography/History Education
Konica Minolta Business Solutions U.S.A., Inc. December 2010 - Present
eTelecare Global Solutions November 2008 - March 2009
First Transit April 2008 - July 2008
Anthem March 2007 - March 2008
Northwest Airlines May 1978 - June 2007
Education
Minnesota State University, Mankato 1971 — 1976
BA, Geography/History Education
Cara Freestone's eTelecare Global Solutions Experience 2007 - Present
Job Business Manager at Stream Global Services
Industry Telecommunications
Experience
Stream Global Services February 2007 - Present
eTelecare Global Solutions 2007 - Present
CJ Casper & Friends, LLC January 2006 - November 2006
Synergy Solutions Inc. 2000 - 2004
ProMark One 1997 - 1999
Education
Indiana University Bloomington 1990 — 1994
B.A., General Studies
Stream Global Services February 2007 - Present
eTelecare Global Solutions 2007 - Present
CJ Casper & Friends, LLC January 2006 - November 2006
Synergy Solutions Inc. 2000 - 2004
ProMark One 1997 - 1999
Education
Indiana University Bloomington 1990 — 1994
B.A., General Studies
Jason Roach's eTelecare Global Solutions Experience 2006 - April 2011
Job Manager Specialized Technical Care at TMobile
Industry Telecommunications
Experience
T-Mobile September 2013 - Present
T-Mobile July 2010 - August 2013
eTelecare Global Solutions 2006 - April 2011
Skills
Human Resources, Business Strategy, Leadership Development, Team Leadership, Operations Management, Sales Process, Mobile Devices, Outsourcing, Strategic Planning, Employee Training, Customer Service, Customer Satisfaction, Technical Support, Competency Based..., Project Management, Process Improvement, Performance Management, Team Building, Coaching, Call Centers, Recruiting, Vendor Management, Leadership, Customer Experience, Training, Call Center, Management, Program Management, Cross-functional Team..., Telecommunications, Organizational Behavior, Professional..., Business Ethics, Cross-cultural
Education
The University of New Mexico 2002 — 2011
BA, Organizational Management
T-Mobile September 2013 - Present
T-Mobile July 2010 - August 2013
eTelecare Global Solutions 2006 - April 2011
Skills
Human Resources, Business Strategy, Leadership Development, Team Leadership, Operations Management, Sales Process, Mobile Devices, Outsourcing, Strategic Planning, Employee Training, Customer Service, Customer Satisfaction, Technical Support, Competency Based..., Project Management, Process Improvement, Performance Management, Team Building, Coaching, Call Centers, Recruiting, Vendor Management, Leadership, Customer Experience, Training, Call Center, Management, Program Management, Cross-functional Team..., Telecommunications, Organizational Behavior, Professional..., Business Ethics, Cross-cultural
Education
The University of New Mexico 2002 — 2011
BA, Organizational Management
Bethany Meek's eTelecare Global Solutions Experience July 2008 - August 2009
Job Business Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services November 2013 - February 2014
Stream Global Services August 2009 - November 2013
eTelecare Global Solutions July 2008 - August 2009
Education
The University of South Dakota 2006 — 2007
MBA
The University of South Dakota 2002 — 2006
BBA, Economics
Convergys March 2014 - Present
Stream Global Services November 2013 - February 2014
Stream Global Services August 2009 - November 2013
eTelecare Global Solutions July 2008 - August 2009
Education
The University of South Dakota 2006 — 2007
MBA
The University of South Dakota 2002 — 2006
BBA, Economics
Len Guevarra- Tagal's eTelecare Global Solutions Experience May 2004 - May 2006
Job Recruitment and Quality
Industry Staffing and Recruiting
Experience
StaffRIGHT Solutions Inc. January 2007 - Present
eTelecare Global Solutions May 2004 - May 2006
Infonxx 2002 - 2004
Skills
Training, Team Management, Screening Resumes, Sourcing, Screening, Human Resources, Interviews, Technical Recruiting, Recruiting, Performance Management, Hiring, Employee Benefits, Talent Acquisition, Team Building, Program Management, Employee Relations, Telecommunications, New Hire Orientations, Customer Service, BPO, Call Centers, Executive Search
Education
University of Asia and the Pacific 2006 — 2008
Masters Degree, Master of Arts in Education
University of Asia and the Pacific 1997 — 2001
Humanities, with Specialization in Integrated Marketing Communications
St. Paul Pasig
StaffRIGHT Solutions Inc. January 2007 - Present
eTelecare Global Solutions May 2004 - May 2006
Infonxx 2002 - 2004
Skills
Training, Team Management, Screening Resumes, Sourcing, Screening, Human Resources, Interviews, Technical Recruiting, Recruiting, Performance Management, Hiring, Employee Benefits, Talent Acquisition, Team Building, Program Management, Employee Relations, Telecommunications, New Hire Orientations, Customer Service, BPO, Call Centers, Executive Search
Education
University of Asia and the Pacific 2006 — 2008
Masters Degree, Master of Arts in Education
University of Asia and the Pacific 1997 — 2001
Humanities, with Specialization in Integrated Marketing Communications
St. Paul Pasig
Richelieu Agustin Cardosa's eTelecare Global Solutions Experience February 2007 - April 2008
Job Marketing / Advertising Executive
Industry Marketing and Advertising
Experience
Convergys Philippines Corporation January 2010 - April 2011
Teletech January 2009 - December 2009
Eperformax Contact Center May 2008 - January 2009
Etelecare Global Solutions February 2007 - April 2008
Education
University of San Carlos 1999 — 2005
Convergys Philippines Corporation January 2010 - April 2011
Teletech January 2009 - December 2009
Eperformax Contact Center May 2008 - January 2009
Etelecare Global Solutions February 2007 - April 2008
Education
University of San Carlos 1999 — 2005
Robert James (Bobby) Claros's eTelecare Global Solutions Experience November 2006 - October 2009
Job Global Client Service Project Executive at IBM Global Process Services
Industry Outsourcing/Offshoring
Experience
IBM Global Process Services April 2015 - Present
IBM Global Process Services May 2012 - Present
IBM Global Process Services April 2010 - August 2012
Stream Global Services October 2009 - April 2010
eTelecare Global Solutions November 2006 - October 2009
eTelecare Global Solutions 2000 - 2007
FAS Technologies Inc. 1999 - 2000
Skills
BPO, Workforce Management, Mentoring, Leadership, Call Center, Performance Management, Change Management, Strategic Planning, Strategic Communications, Organizational..., Management, Vendor Management, Outsourcing, Program Management, Business Process..., Call Centers, Training, Operations Management, Human Resources, Talent Acquisition, Team Management, Process Improvement, Transition Management, Six Sigma, Employee Engagement, Customer Satisfaction, Customer Experience, Contact Centers, Business Analysis, Offshoring, Sla, CRM, Business Process, Business Transformation, Shared Services, Team Leadership
Education
University of the Philippines 1997 — 1999
Masters Degree, Industrial Relations
University of the Philippines 1995 — 1997
Diploma, Industrial Relations
University of Santo Tomas 1990 — 1994
Bachelor of Science, Psychology
IBM Global Process Services April 2015 - Present
IBM Global Process Services May 2012 - Present
IBM Global Process Services April 2010 - August 2012
Stream Global Services October 2009 - April 2010
eTelecare Global Solutions November 2006 - October 2009
eTelecare Global Solutions 2000 - 2007
FAS Technologies Inc. 1999 - 2000
Skills
BPO, Workforce Management, Mentoring, Leadership, Call Center, Performance Management, Change Management, Strategic Planning, Strategic Communications, Organizational..., Management, Vendor Management, Outsourcing, Program Management, Business Process..., Call Centers, Training, Operations Management, Human Resources, Talent Acquisition, Team Management, Process Improvement, Transition Management, Six Sigma, Employee Engagement, Customer Satisfaction, Customer Experience, Contact Centers, Business Analysis, Offshoring, Sla, CRM, Business Process, Business Transformation, Shared Services, Team Leadership
Education
University of the Philippines 1997 — 1999
Masters Degree, Industrial Relations
University of the Philippines 1995 — 1997
Diploma, Industrial Relations
University of Santo Tomas 1990 — 1994
Bachelor of Science, Psychology
Nicolette Kyte's eTelecare Global Solutions Experience February 2006 - August 2007
Job Communications Manager, Contact Centers
Industry Utilities
Experience
Direct Energy September 2012 - Present
The Apollo Group October 2010 - July 2012
Stream Global Services August 2007 - December 2010
eTelecare Global Solutions February 2006 - August 2007
eTelecare Global Solutions October 2004 - February 2006
Skills
Internal Communications, Program Management, HTML, Employee Engagement, Vendor Management, Call Center, Customer Retention, SharePoint, Employee Relations, Recruiting, Change Management, Corporate Communications, Human Resources, Organizational..., Customer Satisfaction
Education
The University of South Dakota 2000 — 2005
BS, Mass Communications
University of Phoenix
Master of Business Administration (MBA)
Direct Energy September 2012 - Present
The Apollo Group October 2010 - July 2012
Stream Global Services August 2007 - December 2010
eTelecare Global Solutions February 2006 - August 2007
eTelecare Global Solutions October 2004 - February 2006
Skills
Internal Communications, Program Management, HTML, Employee Engagement, Vendor Management, Call Center, Customer Retention, SharePoint, Employee Relations, Recruiting, Change Management, Corporate Communications, Human Resources, Organizational..., Customer Satisfaction
Education
The University of South Dakota 2000 — 2005
BS, Mass Communications
University of Phoenix
Master of Business Administration (MBA)
Megan S. Cole's eTelecare Global Solutions Experience April 2007 - June 2009
Job Human Resources Manager
Industry Legal Services
Experience
H&H Resolution November 2009 - Present
Hospice of the Valley September 2009 - Present
eTelecare Global Solutions April 2007 - June 2009
JPMorgan Chase August 1996 - September 2006
Skills
Applicant Tracking..., College Recruiting, Organizational..., Program Management, Training, HR Policies, Personnel Management, Compensation & Benefit, Staff Development, Time Management, Management, Strategic Planning, Employment Law, Screening, Call Centers, Change Management, Interviews, Customer Service, Leadership, Coaching, Temporary Placement, Employee Training, Job Fairs, Payroll, Hiring, Employee Engagement, Career Development, Conflict Resolution, Technical Recruiting, Sourcing, Internet Recruiting, Background Checks, PeopleSoft, Labor Relations, HR Consulting, FMLA, Vendor Management, Training Delivery, Workshop Facilitation, Screening Resumes, Performance Appraisal, Staffing Services, Team Building, Contract Recruitment, Behavioral Interviewing, Temporary Staffing, Management Development, Resume, Leadership Development, Executive Search
Education
University of Arizona
Bachelor of Arts (B.A.), Sociology
University of Phoenix
Have not graduated, MBA program
H&H Resolution November 2009 - Present
Hospice of the Valley September 2009 - Present
eTelecare Global Solutions April 2007 - June 2009
JPMorgan Chase August 1996 - September 2006
Skills
Applicant Tracking..., College Recruiting, Organizational..., Program Management, Training, HR Policies, Personnel Management, Compensation & Benefit, Staff Development, Time Management, Management, Strategic Planning, Employment Law, Screening, Call Centers, Change Management, Interviews, Customer Service, Leadership, Coaching, Temporary Placement, Employee Training, Job Fairs, Payroll, Hiring, Employee Engagement, Career Development, Conflict Resolution, Technical Recruiting, Sourcing, Internet Recruiting, Background Checks, PeopleSoft, Labor Relations, HR Consulting, FMLA, Vendor Management, Training Delivery, Workshop Facilitation, Screening Resumes, Performance Appraisal, Staffing Services, Team Building, Contract Recruitment, Behavioral Interviewing, Temporary Staffing, Management Development, Resume, Leadership Development, Executive Search
Education
University of Arizona
Bachelor of Arts (B.A.), Sociology
University of Phoenix
Have not graduated, MBA program
Tanya Nevills's eTelecare Global Solutions Experience November 2006 - November 2008
Job IT Help Desk Analyst
Industry Internet
Experience
Arizona Dept. of Economic Security, via Gould Intelligent May 2015 - August 2015
Cox Communications September 2014 - March 2015
Corpedia Corp. NYSE, via All About People December 2012 - September 2013
John C. Lincoln Health Network January 2012 - September 2012
University of Phoenix (All About People Staffing) September 2010 - October 2010
Vangent, Inc. January 2010 - September 2010
eTelecare Global Solutions November 2006 - November 2008
American Express (IBM Global Services) July 2004 - October 2006
Norwest/Wells Fargo Bank December 2000 - November 2003
Skills
Training, Call Centers, Customer Service, Software Documentation, Team Leadership, Troubleshooting, Networking, Leadership, Team Building, Microsoft Office, Help Desk Support, Project Management, Access, Customer Satisfaction, CRM, Quality Assurance, Call Center, Vendor Management, Outlook, Windows 7, Customer Support, Technical Support, Recruiting, BMC Remedy, Information Management, Analysis, Servers, Java, Citrix XenApp, VMware, ServiceNow, Active Directory..., Cisco Call Manager, OWA, sql lockout, Oracle Applications
Education
University of Phoenix 2003 — 2012
Bachelor of Science in Business, Business Administration and Management, General
Estrella Mountain Community College 2010 — 2011
AAS, Orgranizational Management
Agua Fria
Arizona Dept. of Economic Security, via Gould Intelligent May 2015 - August 2015
Cox Communications September 2014 - March 2015
Corpedia Corp. NYSE, via All About People December 2012 - September 2013
John C. Lincoln Health Network January 2012 - September 2012
University of Phoenix (All About People Staffing) September 2010 - October 2010
Vangent, Inc. January 2010 - September 2010
eTelecare Global Solutions November 2006 - November 2008
American Express (IBM Global Services) July 2004 - October 2006
Norwest/Wells Fargo Bank December 2000 - November 2003
Skills
Training, Call Centers, Customer Service, Software Documentation, Team Leadership, Troubleshooting, Networking, Leadership, Team Building, Microsoft Office, Help Desk Support, Project Management, Access, Customer Satisfaction, CRM, Quality Assurance, Call Center, Vendor Management, Outlook, Windows 7, Customer Support, Technical Support, Recruiting, BMC Remedy, Information Management, Analysis, Servers, Java, Citrix XenApp, VMware, ServiceNow, Active Directory..., Cisco Call Manager, OWA, sql lockout, Oracle Applications
Education
University of Phoenix 2003 — 2012
Bachelor of Science in Business, Business Administration and Management, General
Estrella Mountain Community College 2010 — 2011
AAS, Orgranizational Management
Agua Fria
Rick Felix, PMP's eTelecare Global Solutions Experience July 2006 - November 2009
Job VP Project Management at Apria Healthcare
Industry Outsourcing/Offshoring
Experience
Apria Healthcare June 2015 - Present
StarTek November 2009 - June 2015
eTelecare Global Solutions July 2006 - November 2009
MCI Telecommunications July 1995 - October 2005
Skills
BPO, Call Center, Offshoring, Outsourcing, Operations Management, Vendor Management, Client Services, Vendor Relations, Program Management, Six Sigma, Financial Services, Quality Management, Business Process..., Contact Centers, Service Delivery, Management, Customer Experience, Leadership, Call Centers, Customer Satisfaction, Workforce Management, Process Improvement, CRM
Education
University of Arizona 1984 — 1988
BS, Operations Management
Apria Healthcare June 2015 - Present
StarTek November 2009 - June 2015
eTelecare Global Solutions July 2006 - November 2009
MCI Telecommunications July 1995 - October 2005
Skills
BPO, Call Center, Offshoring, Outsourcing, Operations Management, Vendor Management, Client Services, Vendor Relations, Program Management, Six Sigma, Financial Services, Quality Management, Business Process..., Contact Centers, Service Delivery, Management, Customer Experience, Leadership, Call Centers, Customer Satisfaction, Workforce Management, Process Improvement, CRM
Education
University of Arizona 1984 — 1988
BS, Operations Management
Johnathan Clarke's eTelecare Global Solutions Experience July 2007 - January 2008
Job Client Partner Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2003 - Present
eTelecare Global Solutions July 2007 - January 2008
eTelecare Global Solutions August 2006 - June 2007
Skills
Call Center, Call Centers, Business Analysis, BPO, CRM, Inbound Marketing, Operations Management, Sales Process, Service Delivery, Leadership, Outsourcing, Sales, Management, Workforce Management, Program Management, B2B, Customer Service, Vendor Management, Customer Experience, Team Management, Process Improvement, Customer Satisfaction, Performance Management
Education
Scottsdale Community College 2000 — 2002
Convergys January 2003 - Present
eTelecare Global Solutions July 2007 - January 2008
eTelecare Global Solutions August 2006 - June 2007
Skills
Call Center, Call Centers, Business Analysis, BPO, CRM, Inbound Marketing, Operations Management, Sales Process, Service Delivery, Leadership, Outsourcing, Sales, Management, Workforce Management, Program Management, B2B, Customer Service, Vendor Management, Customer Experience, Team Management, Process Improvement, Customer Satisfaction, Performance Management
Education
Scottsdale Community College 2000 — 2002
Greg Esper's eTelecare Global Solutions Experience 2006 - 2007
Job IT Manager at CMC Steel Arizona
Industry Information Technology and Services
Experience
Commercial Metals Company August 2008 - Present
Datawizards of Arizona October 2007 - April 2008
eTelecare Global Solutions 2006 - 2007
Skills
Windows Server, Active Directory, Data Center, Storage, Windows, Windows Server 2008, Servers, DHCP, Windows Server 2003, System Administration, VPN, Windows 7, Computer Hardware, VMware, Microsoft Exchange, VMware ESX, Disaster Recovery, XP, Blackberry Enterprise..., IT Operations, Troubleshooting, Antivirus, IT Management, Software Installation, Windows XP, ITIL
Education
Mohave Community College 2001 — 2003
Continous Education, Information Tech
Mesa Community College 1997 — 1999
Continuos Education, Information Tech
Mesa Community College 1997 — 1999
Commercial Metals Company August 2008 - Present
Datawizards of Arizona October 2007 - April 2008
eTelecare Global Solutions 2006 - 2007
Skills
Windows Server, Active Directory, Data Center, Storage, Windows, Windows Server 2008, Servers, DHCP, Windows Server 2003, System Administration, VPN, Windows 7, Computer Hardware, VMware, Microsoft Exchange, VMware ESX, Disaster Recovery, XP, Blackberry Enterprise..., IT Operations, Troubleshooting, Antivirus, IT Management, Software Installation, Windows XP, ITIL
Education
Mohave Community College 2001 — 2003
Continous Education, Information Tech
Mesa Community College 1997 — 1999
Continuos Education, Information Tech
Mesa Community College 1997 — 1999
Dennis Kozura's eTelecare Global Solutions Experience April 2004 - October 2009
Job Experienced Enterprise Applications and Analytics Solutions Leader Seeking a New Opportunity
Industry Information Technology and Services
Experience
Avaya September 2014 - June 2015
Five9 September 2011 - August 2014
Stream Global Services October 2009 - October 2011
eTelecare Global Solutions April 2004 - October 2009
Phase2 Solutions, Inc. April 2002 - April 2004
Argent Voice Services, Inc. January 2001 - March 2002
ASA Solutions, Inc April 1996 - January 2001
Honeywell Industrial Automation and Control June 1992 - April 1996
Skills
Vendor Management, Outsourcing, SaaS, PCI Standards, Executive Reporting, Call Center, Enterprise Software, Global Management, Cross-functional Team..., Process Improvement, Business Intelligence, Data Center, SQL, Data Warehousing, Application Architecture, Business Analysis, Integration, Call Centers, Agile Methodologies, Cloud Computing
Education
University of Arizona 1989 — 1991
Bachelor of Science in Business Administration, Management Information Systems (MIS)
Ithaca College 1985 — 1988
Music
Cortland High School 1982 — 1985
Avaya September 2014 - June 2015
Five9 September 2011 - August 2014
Stream Global Services October 2009 - October 2011
eTelecare Global Solutions April 2004 - October 2009
Phase2 Solutions, Inc. April 2002 - April 2004
Argent Voice Services, Inc. January 2001 - March 2002
ASA Solutions, Inc April 1996 - January 2001
Honeywell Industrial Automation and Control June 1992 - April 1996
Skills
Vendor Management, Outsourcing, SaaS, PCI Standards, Executive Reporting, Call Center, Enterprise Software, Global Management, Cross-functional Team..., Process Improvement, Business Intelligence, Data Center, SQL, Data Warehousing, Application Architecture, Business Analysis, Integration, Call Centers, Agile Methodologies, Cloud Computing
Education
University of Arizona 1989 — 1991
Bachelor of Science in Business Administration, Management Information Systems (MIS)
Ithaca College 1985 — 1988
Music
Cortland High School 1982 — 1985
Dawn Ostreicher's eTelecare Global Solutions Experience 2003 - 2006
Job Operations System Analyst TAPFIN Process Solutions
Industry Human Resources
Experience
TAPFIN-ManpowerGroup Solutions October 2014 - Present
TAPFIN-ManpowerGroup Solutions September 2013 - Present
TAPFIN Process Solutions April 2011 - September 2013
Adecco November 2008 - April 2011
The Vanguard Group February 2008 - November 2008
Toyota Financial Services January 2006 - February 2008
eTelecare Global Solutions 2003 - 2006
Skills
Applicant Tracking..., Talent Acquisition, Staffing Services, Workforce Planning, Human Resources, Screening Resumes, Permanent Placement, Internet Recruiting, Temporary Placement, Training, Technical Recruiting, Talent Management, Sourcing, College Recruiting, Onboarding, Account Management, Contract Recruitment, Recruiting, Management, Employee Relations, Interviews, Temporary Staffing, Screening, Executive Search, Benefits Negotiation
Education
Scottsdale Community College 2004 — 2007
AA, Business
TAPFIN-ManpowerGroup Solutions October 2014 - Present
TAPFIN-ManpowerGroup Solutions September 2013 - Present
TAPFIN Process Solutions April 2011 - September 2013
Adecco November 2008 - April 2011
The Vanguard Group February 2008 - November 2008
Toyota Financial Services January 2006 - February 2008
eTelecare Global Solutions 2003 - 2006
Skills
Applicant Tracking..., Talent Acquisition, Staffing Services, Workforce Planning, Human Resources, Screening Resumes, Permanent Placement, Internet Recruiting, Temporary Placement, Training, Technical Recruiting, Talent Management, Sourcing, College Recruiting, Onboarding, Account Management, Contract Recruitment, Recruiting, Management, Employee Relations, Interviews, Temporary Staffing, Screening, Executive Search, Benefits Negotiation
Education
Scottsdale Community College 2004 — 2007
AA, Business
Fran Dunn's eTelecare Global Solutions Experience May 2006 - February 2008
Job Experienced Financial Executive
Industry Accounting
Experience
Mobile Mini Inc January 2012 - June 2014
TPI Composites, Inc. August 2008 - January 2012
eTelecare Global Solutions May 2006 - February 2008
Swift Transportation November 1996 - May 2006
Envirotest Systems Corp. May 1994 - November 1996
PwC October 1983 - May 1994
Skills
Financial Reporting, Auditing, Accounting, SEC filings, Financial Analysis, Internal Controls, Sarbanes-Oxley Act, Forecasting, Accounts Receivable, Management, Cost Accounting, GAAP, Budgets, General Ledger, Accounts Payable, Process Improvement, Mergers & Acquisitions, Strategic Planning, SEC Filings
Education
Marquette University 1977 — 1981
Bachelor's degree, Accounting
Mobile Mini Inc January 2012 - June 2014
TPI Composites, Inc. August 2008 - January 2012
eTelecare Global Solutions May 2006 - February 2008
Swift Transportation November 1996 - May 2006
Envirotest Systems Corp. May 1994 - November 1996
PwC October 1983 - May 1994
Skills
Financial Reporting, Auditing, Accounting, SEC filings, Financial Analysis, Internal Controls, Sarbanes-Oxley Act, Forecasting, Accounts Receivable, Management, Cost Accounting, GAAP, Budgets, General Ledger, Accounts Payable, Process Improvement, Mergers & Acquisitions, Strategic Planning, SEC Filings
Education
Marquette University 1977 — 1981
Bachelor's degree, Accounting
Yani Leong's eTelecare Global Solutions Experience March 2007 - September 2007
Job Software Development Engineer at Lear Corporation
Industry Automotive
Experience
Lear Corporation October 2007 - January 2010
eTelecare Global Solutions March 2007 - September 2007
Education
University of San Carlos
Bachelor of Science in Computer Engineering
Lear Corporation October 2007 - January 2010
eTelecare Global Solutions March 2007 - September 2007
Education
University of San Carlos
Bachelor of Science in Computer Engineering
Maria Christina Joaquin's eTelecare Global Solutions Experience July 2004 - December 2004
Job Software Design Engineer in Test II at Microsoft
Industry Computer Software
Experience
Microsoft February 2014 - Present
Microsoft Corporation October 2010 - Present
Acro Service Corp March 2010 - October 2010
Volt October 2008 - October 2009
Infoweapons Corporation October 2006 - January 2008
NCR Cebu Development Center July 2005 - October 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
C#, C++, Java, ASP, MFC, .NET, Visual Studio, Software Development, XML, Agile Methodologies, ASP.NET, JavaScript, Microsoft SQL Server, Web Services, testing, Quality Assurance, World Readiness Testing, Software Engineering, Scrum, Testing
Education
Maharishi University of Management 2008 — 2010
Masters of Science in Computer Science, Computer Science
Cebu Institute of Technology 2006 — 2007
M.S. in Computer Science, Computer Science
Xavier University - Ateneo de Cagayan 2000 — 2004
Bachelor of Science in Computer Science, Computer Science
Microsoft February 2014 - Present
Microsoft Corporation October 2010 - Present
Acro Service Corp March 2010 - October 2010
Volt October 2008 - October 2009
Infoweapons Corporation October 2006 - January 2008
NCR Cebu Development Center July 2005 - October 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
C#, C++, Java, ASP, MFC, .NET, Visual Studio, Software Development, XML, Agile Methodologies, ASP.NET, JavaScript, Microsoft SQL Server, Web Services, testing, Quality Assurance, World Readiness Testing, Software Engineering, Scrum, Testing
Education
Maharishi University of Management 2008 — 2010
Masters of Science in Computer Science, Computer Science
Cebu Institute of Technology 2006 — 2007
M.S. in Computer Science, Computer Science
Xavier University - Ateneo de Cagayan 2000 — 2004
Bachelor of Science in Computer Science, Computer Science
Dewi Santana Bertrand's eTelecare Global Solutions Experience October 2000 - July 2001
Job Senior Manager, Operations
Industry Outsourcing/Offshoring
Experience
Convergys November 2008 - Present
Convergys December 2005 - June 2007
Convergys July 2003 - November 2005
eTelecare International August 2002 - June 2003
e-Telecare Global Solutions 2000 - 2003
eTelecare Global Solutions October 2000 - July 2001
Nextel Philippines April 2000 - October 2000
Nextel Philippines November 1998 - March 2000
Skills
BPO, Workforce Management, Call Center, Vendor Management, Performance Management, Operations Management, Contact Centers, Inbound Marketing, Service Delivery, Customer Satisfaction, Outsourcing, Process Improvement, Call Centers, Management, Leadership, CRM, Program Management, Employee Engagement
Education
University of Asia and the Pacific 1991 — 1995
AB, Communication Arts
Convergys November 2008 - Present
Convergys December 2005 - June 2007
Convergys July 2003 - November 2005
eTelecare International August 2002 - June 2003
e-Telecare Global Solutions 2000 - 2003
eTelecare Global Solutions October 2000 - July 2001
Nextel Philippines April 2000 - October 2000
Nextel Philippines November 1998 - March 2000
Skills
BPO, Workforce Management, Call Center, Vendor Management, Performance Management, Operations Management, Contact Centers, Inbound Marketing, Service Delivery, Customer Satisfaction, Outsourcing, Process Improvement, Call Centers, Management, Leadership, CRM, Program Management, Employee Engagement
Education
University of Asia and the Pacific 1991 — 1995
AB, Communication Arts
Kalandra Garcia's eTelecare Global Solutions Experience June 2004 - August 2005
Job Site Supervisor of Training & Facilitation at Lowe's Companies Inc.
Industry Professional Training & Coaching
Experience
Lowe's Companies Inc. August 2014 - Present
Northrop Grumman Corporation November 2012 - August 2014
Citibank April 2011 - August 2012
Citi August 2005 - August 2012
eTelecare Global Solutions June 2004 - August 2005
MCI Worlcom 1998 - 2004
Skills
ADDIE, Business Process..., Vendor Management, Relationship Management, Banking, Performance Tuning, Financial Services, Performance Improvement, Training Facilitation, Mortgage Banking, Call Center, Training Delivery, Communication Training, Curriculum Design, Curriculum Development, Virtual Training, Virtual Management, Project Coordination, Task Analysis, Collections, Sales Management, Early Childhood..., Psychology, Virtual Design, Human Resources, Exit Interviews, Interviews, Management, Employee Training, Leadership, Training, Employee Engagement, Organizational..., Coaching, Learning Management, Recruiting, Team Building, Analysis, Needs Analysis, Workshop Facilitation, Instructor-led Training, Blended Learning, Leadership Development, Instructional Design, Call Centers
Education
University of Phoenix 2006 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychology
Crystal Mountain School of Massage Therapy and Alternative Medicine 1995 — 1996
National Accreditation, Licensed Massage Therapist (LMT)
Lowe's Companies Inc. August 2014 - Present
Northrop Grumman Corporation November 2012 - August 2014
Citibank April 2011 - August 2012
Citi August 2005 - August 2012
eTelecare Global Solutions June 2004 - August 2005
MCI Worlcom 1998 - 2004
Skills
ADDIE, Business Process..., Vendor Management, Relationship Management, Banking, Performance Tuning, Financial Services, Performance Improvement, Training Facilitation, Mortgage Banking, Call Center, Training Delivery, Communication Training, Curriculum Design, Curriculum Development, Virtual Training, Virtual Management, Project Coordination, Task Analysis, Collections, Sales Management, Early Childhood..., Psychology, Virtual Design, Human Resources, Exit Interviews, Interviews, Management, Employee Training, Leadership, Training, Employee Engagement, Organizational..., Coaching, Learning Management, Recruiting, Team Building, Analysis, Needs Analysis, Workshop Facilitation, Instructor-led Training, Blended Learning, Leadership Development, Instructional Design, Call Centers
Education
University of Phoenix 2006 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychology
Crystal Mountain School of Massage Therapy and Alternative Medicine 1995 — 1996
National Accreditation, Licensed Massage Therapist (LMT)
Eric John Castro's eTelecare Global Solutions Experience June 2006 - March 2007
Job Manufacturing Engineer at Canadian Solar Solutions, Inc
Industry Renewables & Environment
Experience
Canadian Solar Solutions, Inc May 2011 - Present
Career Edge Organization October 2010 - April 2011
Aerotek July 2010 - October 2010
SunPower Corporation March 2007 - July 2010
eTelecare Global Solutions June 2006 - March 2007
Amkor Technology Philippines March 2005 - April 2006
PSi Technologies May 2003 - March 2005
Skills
SPC, FMEA, Continuous Improvement, Quality System, Visio, Project Management, SDLC, Photovoltaics, Iso 9000, Solar Energy, Business Process Mapping, Database Design, Relational Databases, HTML, Data Modeling, Data Analysis, MS Project, Crystal Reports, Business Intelligence, Microsoft Office, Microsoft Excel, SQL, Process Control, Gage R&R, 8D Problem Solving, Root Cause Analysis, Poka Yoke, Quality Auditing, OCAP, Ishikawa, Semiconductor Process, Control Plan, Failure Analysis, Preventive Maintenance, Experimentation, Lean Manufacturing, Manufacturing..., Pareto Analysis, Customer Satisfaction, Solidworks, QuickBase, SEM, EDX, Manufacturing, Design of Experiments, Six Sigma, Vision System, HMI Programming, Engineering
Education
Saint Louis University
BS, Electronics and Communications Engineering
Canadian Solar Solutions, Inc May 2011 - Present
Career Edge Organization October 2010 - April 2011
Aerotek July 2010 - October 2010
SunPower Corporation March 2007 - July 2010
eTelecare Global Solutions June 2006 - March 2007
Amkor Technology Philippines March 2005 - April 2006
PSi Technologies May 2003 - March 2005
Skills
SPC, FMEA, Continuous Improvement, Quality System, Visio, Project Management, SDLC, Photovoltaics, Iso 9000, Solar Energy, Business Process Mapping, Database Design, Relational Databases, HTML, Data Modeling, Data Analysis, MS Project, Crystal Reports, Business Intelligence, Microsoft Office, Microsoft Excel, SQL, Process Control, Gage R&R, 8D Problem Solving, Root Cause Analysis, Poka Yoke, Quality Auditing, OCAP, Ishikawa, Semiconductor Process, Control Plan, Failure Analysis, Preventive Maintenance, Experimentation, Lean Manufacturing, Manufacturing..., Pareto Analysis, Customer Satisfaction, Solidworks, QuickBase, SEM, EDX, Manufacturing, Design of Experiments, Six Sigma, Vision System, HMI Programming, Engineering
Education
Saint Louis University
BS, Electronics and Communications Engineering
Mary Sculley's eTelecare Global Solutions Experience September 2006 - Present
Job SVP, Human Resources at eTelecare Global Solutions
Industry Consumer Services
Experience
eTelecare Global Solutions September 2006 - Present
JDA Software October 2002 - April 2005
Sabre Holdings October 1998 - April 2001
ARCO October 1988 - January 1996
Education
University of North Texas
M.A., Applied Economics and Industrial Relations
University of St. Thomas (TX)
B.A., Psychology and Sociology
eTelecare Global Solutions September 2006 - Present
JDA Software October 2002 - April 2005
Sabre Holdings October 1998 - April 2001
ARCO October 1988 - January 1996
Education
University of North Texas
M.A., Applied Economics and Industrial Relations
University of St. Thomas (TX)
B.A., Psychology and Sociology
Michael Bertuben's eTelecare Global Solutions Experience August 2004 - May 2005
Job Investor at N/A
Industry Investment Management
Experience
N/A January 2015 - Present
Sky Computer Services July 2006 - February 2007
eTelecare Global Solutions August 2004 - May 2005
Rockforth Enterprises December 2000 - June 2003
PwC May 1996 - February 1997
Skills
Financial Analysis, Financial Modeling, Valuation, Equities, Fixed Income, Asset Allocation, Corporate Finance, Alternative Investments, Portfolio Management, Derivatives, Risk Management
Education
CFA Program (CFA Institute)
Finance and Investing
University of Santo Tomas
Bachelor of Science (B.S.) in Commerce, Major in Economics
N/A January 2015 - Present
Sky Computer Services July 2006 - February 2007
eTelecare Global Solutions August 2004 - May 2005
Rockforth Enterprises December 2000 - June 2003
PwC May 1996 - February 1997
Skills
Financial Analysis, Financial Modeling, Valuation, Equities, Fixed Income, Asset Allocation, Corporate Finance, Alternative Investments, Portfolio Management, Derivatives, Risk Management
Education
CFA Program (CFA Institute)
Finance and Investing
University of Santo Tomas
Bachelor of Science (B.S.) in Commerce, Major in Economics
Chad Fleming, CPA's eTelecare Global Solutions Experience August 2009 - October 2009
Job Team Leader at Feed My Starving Children
Industry Accounting
Experience
Feed My Starving Children April 2014 - Present
Bar-S Foods Co. April 2013 - May 2014
American Express October 2009 - April 2013
eTelecare Global Solutions August 2009 - October 2009
Standard Chartered Bank February 2008 - July 2009
American Express October 2004 - February 2008
McGladrey & Pullen December 2000 - October 2004
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Corporate Finance, Accounting, Internal Controls, Strategic Financial..., Cash Management, Financial Accounting, Auditing, Finance, Forecasting, Managerial Finance, Variance Analysis, Due Diligence, US GAAP, Budgets
Education
University of Phoenix
Feed My Starving Children April 2014 - Present
Bar-S Foods Co. April 2013 - May 2014
American Express October 2009 - April 2013
eTelecare Global Solutions August 2009 - October 2009
Standard Chartered Bank February 2008 - July 2009
American Express October 2004 - February 2008
McGladrey & Pullen December 2000 - October 2004
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Corporate Finance, Accounting, Internal Controls, Strategic Financial..., Cash Management, Financial Accounting, Auditing, Finance, Forecasting, Managerial Finance, Variance Analysis, Due Diligence, US GAAP, Budgets
Education
University of Phoenix
Bruce Kilbourn's eTelecare Global Solutions Experience August 2004 - July 2005
Job Senior Consultant
Industry Information Technology and Services
Experience
K.I.T.S Consulting LLC August 2013 - Present
Gazda Data Solutions January 2013 - August 2013
John C. Lincoln Health Network May 2011 - March 2013
John C. Lincoln Health Network June 2009 - May 2011
John C. Lincoln Health Network September 2006 - June 2009
John C. Lincoln Health Network July 2005 - September 2006
eTelecare Global Solutions August 2004 - July 2005
US Army August 2000 - August 2004
Skills
Healthcare Information..., Healthcare, WAN, VoIP, Troubleshooting, Project Management, PeopleSoft, HIPAA, EMR, EHR, Integration, Security, IT Management, Data Center, Switches, Vendor Management, Process Improvement, Network Administration, IT Strategy, Telecommunications, Change Management, VMware, ITIL, Team Building, SDLC, Windows, Wireless, Routers, Virtualization, Strategic Planning, Wireless Networking, Epic Systems, Management, Network Design, Leadership, Call Center, Contract Negotiation, IT Operations, Juniper, Active Directory, MPLS, Business Analysis, Team Leadership, Project Planning, Networking, Software Documentation, Call Centers, Visio, Disaster Recovery, Cisco Technologies
Education
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Information Technology, 3.89
University of Phoenix 2006 — 2009
Associate's Degree, Business Administration and Management, General, 3.89
Saguaro 1994 — 1998
K.I.T.S Consulting LLC August 2013 - Present
Gazda Data Solutions January 2013 - August 2013
John C. Lincoln Health Network May 2011 - March 2013
John C. Lincoln Health Network June 2009 - May 2011
John C. Lincoln Health Network September 2006 - June 2009
John C. Lincoln Health Network July 2005 - September 2006
eTelecare Global Solutions August 2004 - July 2005
US Army August 2000 - August 2004
Skills
Healthcare Information..., Healthcare, WAN, VoIP, Troubleshooting, Project Management, PeopleSoft, HIPAA, EMR, EHR, Integration, Security, IT Management, Data Center, Switches, Vendor Management, Process Improvement, Network Administration, IT Strategy, Telecommunications, Change Management, VMware, ITIL, Team Building, SDLC, Windows, Wireless, Routers, Virtualization, Strategic Planning, Wireless Networking, Epic Systems, Management, Network Design, Leadership, Call Center, Contract Negotiation, IT Operations, Juniper, Active Directory, MPLS, Business Analysis, Team Leadership, Project Planning, Networking, Software Documentation, Call Centers, Visio, Disaster Recovery, Cisco Technologies
Education
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Information Technology, 3.89
University of Phoenix 2006 — 2009
Associate's Degree, Business Administration and Management, General, 3.89
Saguaro 1994 — 1998
Paul Shannon Lim's eTelecare Global Solutions Experience July 2003 - July 2007
Job Financial Markets Technical Specialist at Standard Chartered Bank
Industry Information Technology and Services
Experience
Standard Chartered Bank November 2010 - Present
Standard Chartered Bank October 2007 - November 2010
eTelecare Global Solutions July 2003 - July 2007
Skills
Active Directory, Hardware, Technical Support, Windows XP, Blackberry, Fidessa, FX trading, Operating Systems, Dell Computers, Windows 7, iPhone, Remedy, Novadigm Radia Software..., Cisco AnyConnect, RSA SecurID, Bloomberg, Reuters, Murex, BT, Norton Ghost, Canon All-in-one..., Tandberg, Change Management, BMC Remedy
Education
University of Santo Tomas 1999 — 2003
Bachelor of Science
Flos Carmeli Institution of Quezon City
Standard Chartered Bank November 2010 - Present
Standard Chartered Bank October 2007 - November 2010
eTelecare Global Solutions July 2003 - July 2007
Skills
Active Directory, Hardware, Technical Support, Windows XP, Blackberry, Fidessa, FX trading, Operating Systems, Dell Computers, Windows 7, iPhone, Remedy, Novadigm Radia Software..., Cisco AnyConnect, RSA SecurID, Bloomberg, Reuters, Murex, BT, Norton Ghost, Canon All-in-one..., Tandberg, Change Management, BMC Remedy
Education
University of Santo Tomas 1999 — 2003
Bachelor of Science
Flos Carmeli Institution of Quezon City
Maritess Lim's eTelecare Global Solutions Experience July 2003 - July 2007
Job Project Specialist at Standard Chartered Bank
Industry Information Technology and Services
Experience
Standard Chartered Bank September 2012 - Present
IT Solutions Group Inc October 2009 - Present
Standard Chartered Bank January 2011 - September 2012
Travelport October 2009 - January 2011
eTelecare Global Solutions July 2003 - July 2007
Skills
Active Directory, Blackberry Enterprise..., BMC Remedy, Blackberry, Backup Exec, Altiris, Symantec Endpoint..., Windows 7, WSUS, Dell Computers, Troubleshooting, Networking, Cisco VPN, Norton Ghost, Laptops, Microsoft Certified..., XP, SCCM, File Transfer, SFTP, SSH Client, Project Coordination, Technical Documentation, iPhone, Novadigm Radia Software..., NetOp, Symantec Backup Exec, Symantec Antivirus, Windows XP Professional, RSA SecurID, ITIL
Education
University of Santo Tomas 1999 — 2003
Bachelor of Science, Information Technology
Standard Chartered Bank September 2012 - Present
IT Solutions Group Inc October 2009 - Present
Standard Chartered Bank January 2011 - September 2012
Travelport October 2009 - January 2011
eTelecare Global Solutions July 2003 - July 2007
Skills
Active Directory, Blackberry Enterprise..., BMC Remedy, Blackberry, Backup Exec, Altiris, Symantec Endpoint..., Windows 7, WSUS, Dell Computers, Troubleshooting, Networking, Cisco VPN, Norton Ghost, Laptops, Microsoft Certified..., XP, SCCM, File Transfer, SFTP, SSH Client, Project Coordination, Technical Documentation, iPhone, Novadigm Radia Software..., NetOp, Symantec Backup Exec, Symantec Antivirus, Windows XP Professional, RSA SecurID, ITIL
Education
University of Santo Tomas 1999 — 2003
Bachelor of Science, Information Technology
Cassie Garner's eTelecare Global Solutions Experience May 2007 - May 2008
Job Public Service Coordinator at City of Knoxville
Industry Environmental Services
Experience
City of Knoxville July 2013 - Present
CAC AmeriCorps August 2012 - June 2013
Enterprise Rent-A-Car August 2011 - August 2012
Wells Fargo Bank June 2005 - July 2011
eTelecare Global Solutions May 2007 - May 2008
Skills
Management, Event Management, Small Business, New Business Development, Solid Waste, Event Planning, Customer Service, Sales, Public Speaking, Strategic Planning, Microsoft Office, Marketing, Microsoft Excel, Leadership, Sales Management, Recycling, Social Media, Sustainability, Budgets, Fundraising, Social Networking
Education
The University of South Dakota 2006 — 2010
Bachelor of Arts- Spanish Language, Bachelor of Business Administration (BBA), Human Resources Management, Spanish
City of Knoxville July 2013 - Present
CAC AmeriCorps August 2012 - June 2013
Enterprise Rent-A-Car August 2011 - August 2012
Wells Fargo Bank June 2005 - July 2011
eTelecare Global Solutions May 2007 - May 2008
Skills
Management, Event Management, Small Business, New Business Development, Solid Waste, Event Planning, Customer Service, Sales, Public Speaking, Strategic Planning, Microsoft Office, Marketing, Microsoft Excel, Leadership, Sales Management, Recycling, Social Media, Sustainability, Budgets, Fundraising, Social Networking
Education
The University of South Dakota 2006 — 2010
Bachelor of Arts- Spanish Language, Bachelor of Business Administration (BBA), Human Resources Management, Spanish
Robert Blasius, MBA's eTelecare Global Solutions Experience February 2007 - March 2009
Job Business Specialist at CIGNA Healthcare
Industry Hospital & Health Care
Experience
CIGNA Healthcare July 2012 - Present
CIGNA Healthcare April 2010 - February 2013
Stream Global Services March 2009 - April 2010
eTelecare Global Solutions February 2007 - March 2009
eTelecare Global Solutions March 2006 - February 2007
eTelecare Global Solutions January 2004 - March 2006
eTelecare Global Solutions March 2002 - January 2004
Chase Manhattan Corporation January 2000 - March 2002
Harkins Theatres August 1997 - May 1999
Skills
Access, Business Intelligence, Data Analysis, Process Improvement, Visio, Management, Databases, SQL, Data Warehousing, Software Development, Enterprise Software, Vendor Management, Analysis, Business Process..., Oracle, Customer Service, Call Centers, Strategic Planning, Leadership, Team Leadership
Education
Grand Canyon University 2014 — 2015
Blanchard Executive MBA
Arizona State University 2009 — 2012
Bachelor of Interdisciplinarity Studies, Business/Communication
Scottsdale Community College 2004 — 2009
Associates Degree, Administration of Justice Studies
CIGNA Healthcare July 2012 - Present
CIGNA Healthcare April 2010 - February 2013
Stream Global Services March 2009 - April 2010
eTelecare Global Solutions February 2007 - March 2009
eTelecare Global Solutions March 2006 - February 2007
eTelecare Global Solutions January 2004 - March 2006
eTelecare Global Solutions March 2002 - January 2004
Chase Manhattan Corporation January 2000 - March 2002
Harkins Theatres August 1997 - May 1999
Skills
Access, Business Intelligence, Data Analysis, Process Improvement, Visio, Management, Databases, SQL, Data Warehousing, Software Development, Enterprise Software, Vendor Management, Analysis, Business Process..., Oracle, Customer Service, Call Centers, Strategic Planning, Leadership, Team Leadership
Education
Grand Canyon University 2014 — 2015
Blanchard Executive MBA
Arizona State University 2009 — 2012
Bachelor of Interdisciplinarity Studies, Business/Communication
Scottsdale Community College 2004 — 2009
Associates Degree, Administration of Justice Studies
Gary Shreffler's eTelecare Global Solutions Experience March 2007 - April 2009
Job Technical Support at Greenberg Traurig, LLP
Industry Information Technology and Services
Experience
Greenberg Traurig, LLP Internal Technical Support for Insight and other clientsInsightJune 2010 - January 2015
PFI Tech – Dell at Honeywell June 2009 - October 2009
eTelecare Global Solutions March 2007 - April 2009
Time America, Inc August 2006 - January 2007
Pitney Bowes December 2004 - April 2006
VIACK Corp August 2003 - October 2004
Convergys, Inc July 1998 - July 2003
Opinion Research Corporation, International December 1994 - June 1998
Skills
Troubleshooting, Networking, Technical Support, Windows 7, Printers, Call Centers, Computer Hardware, Software Installation, Help Desk Support, Active Directory, Training, Operating Systems, AS400 system, IBM Mainframe, Lotus Notes, CompTIA A+ Certified..., HDI Support Center..., Windows..., Apple OSX/iOS, Office..., Active Directory..., Tier I/II Help Desk..., Root Cause Analysis, Internal & External..., Purchase Recommendations, End-user Training &..., Escalation Resolution, System Upgrades, Troubleshooting and..., Customer Advocacy, Norton Ghost, LANDesk, DellConnect, NetMeeting remote..., Join.Me remote desktop..., DellServ, HEAT, Remedy Ticketing System, Microsoft / DSN..., TriActive, VIA3 secure audio/video..., Goldmine, Fusion escalation, Siebel inventory, Google Android, NetMeeting/Join.ME..., Virtual Private..., LAN wiring and hubs, Custom built systems
Education
Kankakee Community College 1985 — 1988
Associate of Arts and Sciences (A.A.S.), Marketing/Management
Bradley-Bourbonnais Community High School 1972 — 1976
Diploma, Business
Greenberg Traurig, LLP Internal Technical Support for Insight and other clientsInsightJune 2010 - January 2015
PFI Tech – Dell at Honeywell June 2009 - October 2009
eTelecare Global Solutions March 2007 - April 2009
Time America, Inc August 2006 - January 2007
Pitney Bowes December 2004 - April 2006
VIACK Corp August 2003 - October 2004
Convergys, Inc July 1998 - July 2003
Opinion Research Corporation, International December 1994 - June 1998
Skills
Troubleshooting, Networking, Technical Support, Windows 7, Printers, Call Centers, Computer Hardware, Software Installation, Help Desk Support, Active Directory, Training, Operating Systems, AS400 system, IBM Mainframe, Lotus Notes, CompTIA A+ Certified..., HDI Support Center..., Windows..., Apple OSX/iOS, Office..., Active Directory..., Tier I/II Help Desk..., Root Cause Analysis, Internal & External..., Purchase Recommendations, End-user Training &..., Escalation Resolution, System Upgrades, Troubleshooting and..., Customer Advocacy, Norton Ghost, LANDesk, DellConnect, NetMeeting remote..., Join.Me remote desktop..., DellServ, HEAT, Remedy Ticketing System, Microsoft / DSN..., TriActive, VIA3 secure audio/video..., Goldmine, Fusion escalation, Siebel inventory, Google Android, NetMeeting/Join.ME..., Virtual Private..., LAN wiring and hubs, Custom built systems
Education
Kankakee Community College 1985 — 1988
Associate of Arts and Sciences (A.A.S.), Marketing/Management
Bradley-Bourbonnais Community High School 1972 — 1976
Diploma, Business
Elizabeth Eilts's eTelecare Global Solutions Experience May 2009 - September 2009
Job TK Room Associate at West Sioux Community School
Industry Human Resources
Experience
West Sioux Community School August 2012 - Present
West Sioux Daycare November 2010 - August 2012
eTelecare Global Solutions May 2009 - September 2009
eTelecare Global Solutions May 2008 - March 2009
Education
The University of South Dakota 2006 — 2010
Bachelor of Business Administration, Human Resource Management
West Sioux Community School August 2012 - Present
West Sioux Daycare November 2010 - August 2012
eTelecare Global Solutions May 2009 - September 2009
eTelecare Global Solutions May 2008 - March 2009
Education
The University of South Dakota 2006 — 2010
Bachelor of Business Administration, Human Resource Management
Randy Riden, CFE, EnCE, CCE's eTelecare Global Solutions Experience October 2006 - March 2007
Job Forensic Analyst II at Apollo Education Group, Inc.
Industry Primary/Secondary Education
Experience
Apollo Education Group July 2011 - Present
Centurum Information Operations October 2010 - June 2011
Encore Discovery Solutions April 2008 - October 2010
Gold Spike Distributors September 2005 - April 2008
eTelecare Global Solutions October 2006 - March 2007
United States Air Force August 2003 - September 2005
Skills
Access, Computer Forensics, Analysis, Databases, Windows, Microsoft Office, Customer Service, Computer Hardware, Excel, Data Analysis, Word, PowerPoint, Operating Systems, Outlook, Troubleshooting, EnCase, Security, Database Administration, Problem Solving, System Administration, Private Investigations, Litigation Support, Fraud, Team Leadership, FTK, Policy, Management, Forensic Analysis, Computer Security, Document Management, Information Security, Microsoft SQL Server, Networking, Visio, SharePoint, Investigation, Digital Forensics, Incident Response, Document Review, Disaster Recovery, Windows 7, Enterprise Software, Certified Fraud Examiner, Network Security, Administration, Investigations, Technical Writing, Clearwell, LexisNexis Law, IEF
Education
University of Phoenix 2014 — 2016
Master of Business Administration (MBA), Concentration in Technology Management, 4.0
University of Phoenix 2012 — 2013
Bachelor of Science (BS), Management, 3.84
Saint Leo University 2007 — 2011
BBM, Business Management Operations
Apollo Education Group July 2011 - Present
Centurum Information Operations October 2010 - June 2011
Encore Discovery Solutions April 2008 - October 2010
Gold Spike Distributors September 2005 - April 2008
eTelecare Global Solutions October 2006 - March 2007
United States Air Force August 2003 - September 2005
Skills
Access, Computer Forensics, Analysis, Databases, Windows, Microsoft Office, Customer Service, Computer Hardware, Excel, Data Analysis, Word, PowerPoint, Operating Systems, Outlook, Troubleshooting, EnCase, Security, Database Administration, Problem Solving, System Administration, Private Investigations, Litigation Support, Fraud, Team Leadership, FTK, Policy, Management, Forensic Analysis, Computer Security, Document Management, Information Security, Microsoft SQL Server, Networking, Visio, SharePoint, Investigation, Digital Forensics, Incident Response, Document Review, Disaster Recovery, Windows 7, Enterprise Software, Certified Fraud Examiner, Network Security, Administration, Investigations, Technical Writing, Clearwell, LexisNexis Law, IEF
Education
University of Phoenix 2014 — 2016
Master of Business Administration (MBA), Concentration in Technology Management, 4.0
University of Phoenix 2012 — 2013
Bachelor of Science (BS), Management, 3.84
Saint Leo University 2007 — 2011
BBM, Business Management Operations
Anthony Butera's eTelecare Global Solutions Experience November 2008 - November 2009
Job Customer Relations Specialist II at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services November 2009 - Present
eTelecare Global Solutions November 2008 - November 2009
eTelecare Global Solutions October 2007 - November 2008
eTelecare Global Solutions February 2007 - October 2007
JP Morgan Chase January 2005 - January 2006
Metropolitan Mortgage, Inc. January 2004 - January 2005
Metropolitan Mortgage, Inc. January 2003 - January 2004
Metropolitan Mortgage, Inc. January 2002 - January 2003
Education
Paradise Valley Community College 2009 — 2009
In Progress, Business
Pierce College 2002 — 2004
General Studies
Stream Global Services November 2009 - Present
eTelecare Global Solutions November 2008 - November 2009
eTelecare Global Solutions October 2007 - November 2008
eTelecare Global Solutions February 2007 - October 2007
JP Morgan Chase January 2005 - January 2006
Metropolitan Mortgage, Inc. January 2004 - January 2005
Metropolitan Mortgage, Inc. January 2003 - January 2004
Metropolitan Mortgage, Inc. January 2002 - January 2003
Education
Paradise Valley Community College 2009 — 2009
In Progress, Business
Pierce College 2002 — 2004
General Studies
Brandon Rensvold's eTelecare Global Solutions Experience May 2005 - July 2006
Job Rental Manager FilmMaker Production Services, NBCUniversal
Industry Motion Pictures and Film
Experience
NBCUniversal, Inc. June 2011 - Present
NBCUniversal, Inc. October 2009 - May 2011
Jackalope International March 2007 - November 2008
eTelecare Global Solutions May 2005 - July 2006
Mervyns November 2002 - May 2005
Skills
Film Production, Lighting, Entertainment, Television, Video, Production Managment, Film, Live Events, Commercials, Grip, Green Screen, Truss, LED lighting systems
Education
The University of New Mexico 2005 — 2007
Cibola High School 2001 — 2005
NBCUniversal, Inc. June 2011 - Present
NBCUniversal, Inc. October 2009 - May 2011
Jackalope International March 2007 - November 2008
eTelecare Global Solutions May 2005 - July 2006
Mervyns November 2002 - May 2005
Skills
Film Production, Lighting, Entertainment, Television, Video, Production Managment, Film, Live Events, Commercials, Grip, Green Screen, Truss, LED lighting systems
Education
The University of New Mexico 2005 — 2007
Cibola High School 2001 — 2005
James Stedelin's eTelecare Global Solutions Experience October 2006 - September 2007
Job System Support Specialist, Avnet GIS Desktop Services at Avnet Technology Solutions
Industry Information Technology and Services
Experience
Avnet Technology Solutions February 2011 - Present
World Wide Technology April 2007 - October 2012
eTelecare Global Solutions October 2006 - September 2007
Skills
Active Directory, Cisco Technologies, VMware, ITIL, Windows Server, Servers, Data Center, Citrix, Vendor Management, Call Center, Technical Support, Computer Hardware, VPN, System Administration, Windows 7, Hardware, Disaster Recovery, Virtualization, IT Service Management, BMC Remedy
Education
Netdesk 2002 — 2003
mcse
Northern Arizona University 1988 — 1992
Bachelor’s of Science, Hotel/Restaurant Management
Netdesk
Microsoft certified Systems Engineer, A+
Avnet Technology Solutions February 2011 - Present
World Wide Technology April 2007 - October 2012
eTelecare Global Solutions October 2006 - September 2007
Skills
Active Directory, Cisco Technologies, VMware, ITIL, Windows Server, Servers, Data Center, Citrix, Vendor Management, Call Center, Technical Support, Computer Hardware, VPN, System Administration, Windows 7, Hardware, Disaster Recovery, Virtualization, IT Service Management, BMC Remedy
Education
Netdesk 2002 — 2003
mcse
Northern Arizona University 1988 — 1992
Bachelor’s of Science, Hotel/Restaurant Management
Netdesk
Microsoft certified Systems Engineer, A+
Sarah Fingold's eTelecare Global Solutions Experience September 2004 - May 2006
Job Outgoing and experienced customer service rep/office assistant with a background in education
Industry Individual & Family Services
Experience
Rosevelt School Dist. September 2009 - April 2013
City of Phoenix - Parks and Recreation June 2008 - July 2009
ChildCare Careers September 2007 - June 2008
Phoenix Day Child and Family Learning Center August 2006 - May 2007
eTelecare Global Solutions September 2004 - May 2006
Glendale Community College - ACE plus office September 2003 - May 2004
Skills
Typing, Customer Service, Friendly Personality, Exceptionally Organized, Computer/Technical..., Phone Skills, Filing, Fax, Internet Explorer, Firefox, Windows, Microsoft Office, Compassion, Early Childhood..., Child Development, Social Media, Secretarial Skills, Goal Oriented, Google Maps, Word Processing, Call Center, Education, Social Networking, Cpr Certified, Non-profits, Blogging
Education
Phoenix College 2003 — 2010
Associate of Arts (A.A.), General Studies
Alhambra High School 1999 — 2003
Rosevelt School Dist. September 2009 - April 2013
City of Phoenix - Parks and Recreation June 2008 - July 2009
ChildCare Careers September 2007 - June 2008
Phoenix Day Child and Family Learning Center August 2006 - May 2007
eTelecare Global Solutions September 2004 - May 2006
Glendale Community College - ACE plus office September 2003 - May 2004
Skills
Typing, Customer Service, Friendly Personality, Exceptionally Organized, Computer/Technical..., Phone Skills, Filing, Fax, Internet Explorer, Firefox, Windows, Microsoft Office, Compassion, Early Childhood..., Child Development, Social Media, Secretarial Skills, Goal Oriented, Google Maps, Word Processing, Call Center, Education, Social Networking, Cpr Certified, Non-profits, Blogging
Education
Phoenix College 2003 — 2010
Associate of Arts (A.A.), General Studies
Alhambra High School 1999 — 2003
Dexter Hormillada's eTelecare Global Solutions Experience May 2008 - February 2009
Job Experienced Electrical Controls Maintenance
Industry Electrical/Electronic Manufacturing
Experience
ST Microelectronics Pte Ltd June 2011 - November 2013
Cebu Energy Development Corporation April 2009 - May 2011
eTelecare Global Solutions May 2008 - February 2009
Skills
DCS, Troubleshooting, Distributed Control..., Preventive Maintenance, Water Treatment, PLC Programming, Instrumentation, Boilers, Furnace, Personal computers, Corrective Maintenance, Plant Maintenance, Microsoft Word, Microsoft Office, Thermal Power Plant, Clean Coal, Reverse Osmosis, Diffusion Furnace, Calibration, Windows
Education
University of San Carlos 2002 — 2007
Bachelor of Science (BS), Electronics and Communications Engineering
Cebu City National Science High School 1998 — 2002
Secondary Education, High School/Secondary Diplomas and Certificates
ST Microelectronics Pte Ltd June 2011 - November 2013
Cebu Energy Development Corporation April 2009 - May 2011
eTelecare Global Solutions May 2008 - February 2009
Skills
DCS, Troubleshooting, Distributed Control..., Preventive Maintenance, Water Treatment, PLC Programming, Instrumentation, Boilers, Furnace, Personal computers, Corrective Maintenance, Plant Maintenance, Microsoft Word, Microsoft Office, Thermal Power Plant, Clean Coal, Reverse Osmosis, Diffusion Furnace, Calibration, Windows
Education
University of San Carlos 2002 — 2007
Bachelor of Science (BS), Electronics and Communications Engineering
Cebu City National Science High School 1998 — 2002
Secondary Education, High School/Secondary Diplomas and Certificates
AnnaKristina Karaoglu's eTelecare Global Solutions Experience 1997 - 2000
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Wellstar 2011 - Present
Etlecare 1997 - 2000
eTelecare Global Solutions 1997 - 2000
Education
Miriam College
Bachelor's degree, Mass Communication/Media Studies
Wellstar 2011 - Present
Etlecare 1997 - 2000
eTelecare Global Solutions 1997 - 2000
Education
Miriam College
Bachelor's degree, Mass Communication/Media Studies
TeleTech
Sykes
iQor
cDs Global
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc