TPG TeleManagement
Description
Address: 2909 N 118th St, Omaha, NE 68164 Hours: Closed ⋅ Opens 8AM Tue Martin Luther King Jr. Day might affect these hoursMonday(Martin Luther King Jr. Day)8AM–5PMHours might differTuesday8AM–5PMWednesday8AM–5PMThursday8AM–5PMFriday8AM–5PMSaturdayClosedSundayClosedSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (402) 502-6200: Place name: Website: : : Category: : : : Website: http://www.tpginc.com/ Category: Business management consultant Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question
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TPG TeleManagement Employees
Employee
Years
Job
Industry
Andrea Maret Andrea Maret's TPG TeleManagement Experience June 2011 - Present
Job Behavior Analyst at TPG TeleManagement
Industry Financial Services
Experience
TPG TeleManagement June 2011 - Present
American Express Business Travel September 2006 - June 2011
Omaha Steaks January 2000 - September 2006
Oriental Trading Company June 1996 - January 2000
Skills
Schedule Control, Business Travel, Travel Management, Sabre, Call Centers, Tourism, Relationship Management, Online Travel, Account Management, Leisure Travel, Customer Service, Amadeus, Customer Satisfaction, Galileo, Human Resources, Quality Assurance, Employee Training, Apollo, Apollo GDS, Order Processing, Job Coaching, Microsoft Office, Microsoft Excel, Microsoft Word, Data Analysis, Data Entry, Appointment Scheduling, Meeting Scheduling, Newsletters, 10 Key
Education
University of Nebraska at Omaha 2000 — 2002
Elementary Education and Teaching
Metropolitan Community College 1998 — 2002
Elementary Education and Teaching
TPG TeleManagement June 2011 - Present
American Express Business Travel September 2006 - June 2011
Omaha Steaks January 2000 - September 2006
Oriental Trading Company June 1996 - January 2000
Skills
Schedule Control, Business Travel, Travel Management, Sabre, Call Centers, Tourism, Relationship Management, Online Travel, Account Management, Leisure Travel, Customer Service, Amadeus, Customer Satisfaction, Galileo, Human Resources, Quality Assurance, Employee Training, Apollo, Apollo GDS, Order Processing, Job Coaching, Microsoft Office, Microsoft Excel, Microsoft Word, Data Analysis, Data Entry, Appointment Scheduling, Meeting Scheduling, Newsletters, 10 Key
Education
University of Nebraska at Omaha 2000 — 2002
Elementary Education and Teaching
Metropolitan Community College 1998 — 2002
Elementary Education and Teaching
Jean Davies Jean Davies's TPG TeleManagement Experience January 2010 - July 2013
Job Senior Client Services Analyst at Billtrust
Industry Information Technology and Services
Experience
Billtrust January 2014 - Present
Simon Property Group November 2013 - Present
TPG TeleManagement January 2010 - July 2013
Futura Services, Inc. January 2006 - January 2010
Prophet 21 August 2000 - January 2006
Skills
Customer Service, Customer Satisfaction, Customer Experience, Call Centers, Troubleshooting, Management, Training, Time Management, Technical Support, Access, Sales, Microsoft Office, Project Management
Education
Temple University 1993 — 1996
Bachelor of Arts (BA), Psychology
Kutztown University of Pennsylvania 1990 — 1992
2 years toward bachelor degree, Criminal Justice
Billtrust January 2014 - Present
Simon Property Group November 2013 - Present
TPG TeleManagement January 2010 - July 2013
Futura Services, Inc. January 2006 - January 2010
Prophet 21 August 2000 - January 2006
Skills
Customer Service, Customer Satisfaction, Customer Experience, Call Centers, Troubleshooting, Management, Training, Time Management, Technical Support, Access, Sales, Microsoft Office, Project Management
Education
Temple University 1993 — 1996
Bachelor of Arts (BA), Psychology
Kutztown University of Pennsylvania 1990 — 1992
2 years toward bachelor degree, Criminal Justice
David Burdge David Burdge's TPG TeleManagement Experience August 2009 - May 2011
Job Call Center Operations Manager
Industry Professional Training & Coaching
Experience
CoSentry April 2011 - Present
CoSentry April 2011 - Present
TPG TeleManagement August 2009 - May 2011
Shore Motor Company May 2007 - August 2009
Skills
Staff Development, Coaching, Supervisory Skills, Public Speaking, Mentoring, Management, Project Management, Schedules, Business Development, Process Improvement, Report Writing
Education
Iowa Western Community College 2003 — 2005
Associates; Associates degree, Education
CoSentry April 2011 - Present
CoSentry April 2011 - Present
TPG TeleManagement August 2009 - May 2011
Shore Motor Company May 2007 - August 2009
Skills
Staff Development, Coaching, Supervisory Skills, Public Speaking, Mentoring, Management, Project Management, Schedules, Business Development, Process Improvement, Report Writing
Education
Iowa Western Community College 2003 — 2005
Associates; Associates degree, Education
Debra Danner Debra Danner's TPG TeleManagement Experience September 2005 - September 2007
Job Training Mentor/HDS Analyst at Cosentry
Industry Telecommunications
Experience
Cosentry August 2014 - Present
Cornerstone Staffing, Inc October 2013 - Present
Mutual of Omaha June 2013 - October 2013
Convergys November 2012 - April 2013
Plattsmouth Community Schools October 2011 - October 2012
Blue Cross Blue Shield of Nebraska September 2007 - September 2011
TPG TeleManagement September 2005 - September 2007
APAC Customer Services May 1995 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, PowerPoint, Microsoft Publisher, SharePoint Designer, AS400 system, Access, MS Project, Photoshop, Oracle SQL, Typing, Data Entry, Distributed Team..., Call Center Quality..., Facilitators, Claim Processesing, Medical Insurance, Dental Insurance, Prescription Insurance, Medicare Part D, Medicare Prescription..., Computer Hardware, 10 Key, Analytics, Administrative..., Payroll, PeopleSoft, Presentations, Presentation Development, Presentation Design, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Oriented, DNS, Internet, ParaEducator K-12, Problem Solving, Quality Management, Quality System, Quality Center, Quality Auditing, Recruiting, Visio, XP, Youth Mentoring, Windows
Education
Iowa Western Community College 2013 — 2013
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.0
University of Nebraska at Omaha 2012 — 2016
Bachelor's Degree, Elementary Education and Teaching, 3.0
Metropolitan Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.0
Cosentry August 2014 - Present
Cornerstone Staffing, Inc October 2013 - Present
Mutual of Omaha June 2013 - October 2013
Convergys November 2012 - April 2013
Plattsmouth Community Schools October 2011 - October 2012
Blue Cross Blue Shield of Nebraska September 2007 - September 2011
TPG TeleManagement September 2005 - September 2007
APAC Customer Services May 1995 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, PowerPoint, Microsoft Publisher, SharePoint Designer, AS400 system, Access, MS Project, Photoshop, Oracle SQL, Typing, Data Entry, Distributed Team..., Call Center Quality..., Facilitators, Claim Processesing, Medical Insurance, Dental Insurance, Prescription Insurance, Medicare Part D, Medicare Prescription..., Computer Hardware, 10 Key, Analytics, Administrative..., Payroll, PeopleSoft, Presentations, Presentation Development, Presentation Design, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Oriented, DNS, Internet, ParaEducator K-12, Problem Solving, Quality Management, Quality System, Quality Center, Quality Auditing, Recruiting, Visio, XP, Youth Mentoring, Windows
Education
Iowa Western Community College 2013 — 2013
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.0
University of Nebraska at Omaha 2012 — 2016
Bachelor's Degree, Elementary Education and Teaching, 3.0
Metropolitan Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.0
Andrew Ely's TPG TeleManagement Experience March 2010 - October 2013
Job Audit Analyst
Industry Information Technology and Services
Experience
Harte Hanks August 2014 - Present
TPG TeleManagement March 2010 - October 2013
Skills
Leadership Development, Public Speaking, Customer Experience, Windows, Linux, Microsoft Office, Android, Creative Writing, WordPress, Call Centers, Access, Process Improvement, Data Analysis, Customer Satisfaction, Customer Service, Microsoft Excel, CRM, Sales, Team Building, Training
Education
Conwell-Egan Catholic Highschool 2004 — 2008
Bucks County Community College
Journalism
Harte Hanks August 2014 - Present
TPG TeleManagement March 2010 - October 2013
Skills
Leadership Development, Public Speaking, Customer Experience, Windows, Linux, Microsoft Office, Android, Creative Writing, WordPress, Call Centers, Access, Process Improvement, Data Analysis, Customer Satisfaction, Customer Service, Microsoft Excel, CRM, Sales, Team Building, Training
Education
Conwell-Egan Catholic Highschool 2004 — 2008
Bucks County Community College
Journalism
Amanda Hawks Amanda Hawks's TPG TeleManagement Experience June 2006 - October 2011
Job Customer Service Representative at Prime Therapeutics
Industry Telecommunications
Experience
Prime Therapeutics April 2013 - Present
Early Out Services Inc December 2011 - April 2013
TPG TeleManagement June 2006 - October 2011
Millard Public Schools January 2005 - June 2006
Osco Drug June 2000 - August 2004
Skills
Typing, Team Management, Telephone Skills, Listening Skills, Market Research, Innovative Problem..., Process Improvement, Internet Research, Microsoft Word, PowerPoint, Excel, Performance Excellence, Coaching, Team Building, Research Papers, Outstanding Customer..., Baking, Able To Multi-task, Editing, Organizing, Organizational Behavior, Behavioural Change, Academic Publishing, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Microsoft Excel, Microsoft Office, Online Research, Performance Management, Quality Assurance, Training
Education
Grace University 2004 — 2008
Masters, Counseling Ministry
Hastings College 1999 — 2003
Bachelors, Psychology & Sociology- Criminal Justice
Prime Therapeutics April 2013 - Present
Early Out Services Inc December 2011 - April 2013
TPG TeleManagement June 2006 - October 2011
Millard Public Schools January 2005 - June 2006
Osco Drug June 2000 - August 2004
Skills
Typing, Team Management, Telephone Skills, Listening Skills, Market Research, Innovative Problem..., Process Improvement, Internet Research, Microsoft Word, PowerPoint, Excel, Performance Excellence, Coaching, Team Building, Research Papers, Outstanding Customer..., Baking, Able To Multi-task, Editing, Organizing, Organizational Behavior, Behavioural Change, Academic Publishing, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Microsoft Excel, Microsoft Office, Online Research, Performance Management, Quality Assurance, Training
Education
Grace University 2004 — 2008
Masters, Counseling Ministry
Hastings College 1999 — 2003
Bachelors, Psychology & Sociology- Criminal Justice
Adam Hopewell Adam Hopewell's TPG TeleManagement Experience May 2012 - October 2014
Job Delivering happiness and positive vibes one corporate customer at a time
Industry Professional Training & Coaching
Experience
LinkedIn January 2015 - Present
TPG TeleManagement May 2012 - October 2014
TPG TeleManagement September 2009 - May 2012
TPG TeleManagement September 2007 - September 2009
TPG TeleManagement June 2006 - February 2007
Skills
Employee Training, Customer Experience, Leadership, Telemarketing, Coaching, Staff Development, Customer Satisfaction, Customer Service, Performance Management, Customer Experience..., Product Training, Quality Assurance, Process Improvement, Sales, Customer Retention, Training
Education
University of Nebraska at Omaha 2004 — 2015
Psychology
California State University-Los Angeles 2006 — 2007
Psychology
LinkedIn January 2015 - Present
TPG TeleManagement May 2012 - October 2014
TPG TeleManagement September 2009 - May 2012
TPG TeleManagement September 2007 - September 2009
TPG TeleManagement June 2006 - February 2007
Skills
Employee Training, Customer Experience, Leadership, Telemarketing, Coaching, Staff Development, Customer Satisfaction, Customer Service, Performance Management, Customer Experience..., Product Training, Quality Assurance, Process Improvement, Sales, Customer Retention, Training
Education
University of Nebraska at Omaha 2004 — 2015
Psychology
California State University-Los Angeles 2006 — 2007
Psychology
Patrick Hale Patrick Hale's TPG TeleManagement Experience March 2011 - October 2011
Job Call Center Manager Operations at Stericycle
Industry Telecommunications
Experience
Stericycle February 2014 - Present
Prime Collect Inc. Rogers Law Office October 2011 - November 2012
TPG TeleManagement March 2011 - October 2011
IC System Inc September 2008 - April 2010
Brumbaugh and Quandahl LLC August 2006 - November 2007
Amerfirst Home Improvement Finance Company April 1999 - August 2006
ACS Inc January 1996 - April 1999
Skills
Call Center, Vendor Management, Call Centers, Leadership, Forecasting, Management, Process Improvement, Training, Analysis, Coaching, Credit, Cross-functional Team..., Customer Service, Human Resources, Negotiation, Strategy, Team Management
Education
University of Nebraska-Lincoln
Stericycle February 2014 - Present
Prime Collect Inc. Rogers Law Office October 2011 - November 2012
TPG TeleManagement March 2011 - October 2011
IC System Inc September 2008 - April 2010
Brumbaugh and Quandahl LLC August 2006 - November 2007
Amerfirst Home Improvement Finance Company April 1999 - August 2006
ACS Inc January 1996 - April 1999
Skills
Call Center, Vendor Management, Call Centers, Leadership, Forecasting, Management, Process Improvement, Training, Analysis, Coaching, Credit, Cross-functional Team..., Customer Service, Human Resources, Negotiation, Strategy, Team Management
Education
University of Nebraska-Lincoln
Scott Slater Scott Slater's TPG TeleManagement Experience June 2006 - September 2007
Job Sr. Capacity Analyst at West Corporation
Industry Telecommunications
Experience
West Interactive May 2014 - Present
West Interactive May 2012 - May 2014
West Interactive November 2010 - May 2012
West Interactive February 2008 - November 2010
TPG TeleManagement June 2006 - September 2007
Sitel June 2005 - June 2006
The Auto Club Group May 2000 - June 2005
Skills
Speech Recognition, Speech Technology, Microsoft Office, Call Center, Analysis, IVR, Process Improvement, Customer Relations, Customer Service, Windows, Supervisory Skills, Telecommunications, Vendor Management, Workforce Management, Research, Program Management, Operations Management, Analytics, Problem Solving, Business Analysis, Account Management, Change Management, Planning, Customer Satisfaction, Documentation, Solution Design, SDLC, Speech Analytics, ACD, Customer Experience, Data Analysis, Coaching, Contact Centre, Application Development, Capacity Planning, Call Centers, Contact Centers, Software Documentation, Troubleshooting, Project Management, Data Center, SQL, Call Routing, Avaya, Project Planning, Solution Architecture, Software Development, Unified Communications, CRM, Management
Education
Metropolitan Community College 2010 — 2013
IP*, Civil Engineering
University of Nebraska at Omaha 2002 — 2003
NA, Architectural Engineering
West Interactive May 2014 - Present
West Interactive May 2012 - May 2014
West Interactive November 2010 - May 2012
West Interactive February 2008 - November 2010
TPG TeleManagement June 2006 - September 2007
Sitel June 2005 - June 2006
The Auto Club Group May 2000 - June 2005
Skills
Speech Recognition, Speech Technology, Microsoft Office, Call Center, Analysis, IVR, Process Improvement, Customer Relations, Customer Service, Windows, Supervisory Skills, Telecommunications, Vendor Management, Workforce Management, Research, Program Management, Operations Management, Analytics, Problem Solving, Business Analysis, Account Management, Change Management, Planning, Customer Satisfaction, Documentation, Solution Design, SDLC, Speech Analytics, ACD, Customer Experience, Data Analysis, Coaching, Contact Centre, Application Development, Capacity Planning, Call Centers, Contact Centers, Software Documentation, Troubleshooting, Project Management, Data Center, SQL, Call Routing, Avaya, Project Planning, Solution Architecture, Software Development, Unified Communications, CRM, Management
Education
Metropolitan Community College 2010 — 2013
IP*, Civil Engineering
University of Nebraska at Omaha 2002 — 2003
NA, Architectural Engineering
Bes Milloshi Bes Milloshi's TPG TeleManagement Experience October 2010 - Present
Job Creighton University
Industry Higher Education
Experience
Creighton University - The School of Pharmacy and Health Professions August 2014 - Present
TPG TeleManagement October 2010 - Present
PayPal March 2009 - October 2010
University of Nebraska at Omaha May 2006 - May 2009
Skills
Account Management, Call Centers, Coaching, Customer Experience, Customer Service, Lead Generation, Leadership Development, Program Management, Project Management, Strategic Planning, Vendor Management, CRM, Strategy, Training
Education
University of Nebraska at Omaha 2005 — 2009
Bachelor's of Arts, International Business/ Economics
Creighton University - The School of Pharmacy and Health Professions August 2014 - Present
TPG TeleManagement October 2010 - Present
PayPal March 2009 - October 2010
University of Nebraska at Omaha May 2006 - May 2009
Skills
Account Management, Call Centers, Coaching, Customer Experience, Customer Service, Lead Generation, Leadership Development, Program Management, Project Management, Strategic Planning, Vendor Management, CRM, Strategy, Training
Education
University of Nebraska at Omaha 2005 — 2009
Bachelor's of Arts, International Business/ Economics
Brad Houston Brad Houston's TPG TeleManagement Experience 2000 - 2002
Job Sales Trainer at Applied Underwriters, a Berkshire Hathaway Company
Industry Insurance
Experience
Applied Underwriters 2009 - Present
Hewlett-Packard 2002 - 2009
TPG TeleManagement 2000 - 2002
ITI Marketing Services 1996 - 2000
Skills
Training, Sales, Handsome, Leadership, Sales Management, Account Management, Humor, Coaching, Customer Service, Business Development, Customer Retention, Call Center, Direct Sales, Team Building, Vendor Management, Management, Time Management, Customer Satisfaction, Customer Experience, Sales Process, Employee Benefits, CRM, Insurance, Sales Operations, Call Centers, Salesforce.com, Relationship Marketing, Adult Learning..., Action Selling
Education
Bellevue University
BS, Marketing Management
Applied Underwriters 2009 - Present
Hewlett-Packard 2002 - 2009
TPG TeleManagement 2000 - 2002
ITI Marketing Services 1996 - 2000
Skills
Training, Sales, Handsome, Leadership, Sales Management, Account Management, Humor, Coaching, Customer Service, Business Development, Customer Retention, Call Center, Direct Sales, Team Building, Vendor Management, Management, Time Management, Customer Satisfaction, Customer Experience, Sales Process, Employee Benefits, CRM, Insurance, Sales Operations, Call Centers, Salesforce.com, Relationship Marketing, Adult Learning..., Action Selling
Education
Bellevue University
BS, Marketing Management
Hugo Abrego Hugo Abrego's TPG TeleManagement Experience September 2012 - June 2015
Job Management Trainee at First National Bank of Omaha
Industry Banking
Experience
First National Bank of Omaha June 2015 - Present
TPG TeleManagement September 2012 - June 2015
First National Bank of Omaha 2015 - 2015
Professional Research Consultants October 2011 - May 2012
Ancillary Care Management December 2005 - November 2007
PayPal June 2005 - June 2006
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Advertising, InDesign, Facebook, Social Media Marketing, Customer Service, Adobe Creative Suite, Public Relations, Marketing Communications, Marketing, Research, Account Management, Coaching, Community Outreach, Data Analysis, Customer Satisfaction, Editing, English, Fundraising, Event Management, Leadership, Management, Organizational..., Higher Education, Photoshop, Project Management, Public Speaking, Recruiting, Social Media, Spanish, Social Networking, Team Building, Team Leadership, Teamwork, Time Management, Training, Call Centers
Education
University of Nebraska at Omaha 2006 — 2012
Bachelor of Science (B.S.), Marketing Management
First National Bank of Omaha June 2015 - Present
TPG TeleManagement September 2012 - June 2015
First National Bank of Omaha 2015 - 2015
Professional Research Consultants October 2011 - May 2012
Ancillary Care Management December 2005 - November 2007
PayPal June 2005 - June 2006
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Advertising, InDesign, Facebook, Social Media Marketing, Customer Service, Adobe Creative Suite, Public Relations, Marketing Communications, Marketing, Research, Account Management, Coaching, Community Outreach, Data Analysis, Customer Satisfaction, Editing, English, Fundraising, Event Management, Leadership, Management, Organizational..., Higher Education, Photoshop, Project Management, Public Speaking, Recruiting, Social Media, Spanish, Social Networking, Team Building, Team Leadership, Teamwork, Time Management, Training, Call Centers
Education
University of Nebraska at Omaha 2006 — 2012
Bachelor of Science (B.S.), Marketing Management
Pamela Mateo Ramirez Pamela Mateo Ramirez's TPG TeleManagement Experience February 2013 - Present
Job Senior Measurement Analyst at TPG TeleManagement
Industry Professional Training & Coaching
Experience
TPG TeleManagement February 2013 - Present
West Corporation 2012 - 2013
West Corporation 2011 - 2012
Dovicon S.A April 2010 - July 2010
Colegio Retonos February 2007 - June 2010
Skills
Data Analysis, Analytics, Training, Analysis, Call Centers, Leadership Development, Process Improvement, Coaching, Database Marketing, Customer Experience, Statistics, Organizational..., Organizational..., Quality Assurance, Leadership, Customer Satisfaction
Education
University of Nebraska at Omaha 2012 — 2015
Secondary Education, Education
Autonomous University of Santo Domingo 2002 — 2009
Bachelor’s Degree in Economics, Economics, Cum Laude
TPG TeleManagement February 2013 - Present
West Corporation 2012 - 2013
West Corporation 2011 - 2012
Dovicon S.A April 2010 - July 2010
Colegio Retonos February 2007 - June 2010
Skills
Data Analysis, Analytics, Training, Analysis, Call Centers, Leadership Development, Process Improvement, Coaching, Database Marketing, Customer Experience, Statistics, Organizational..., Organizational..., Quality Assurance, Leadership, Customer Satisfaction
Education
University of Nebraska at Omaha 2012 — 2015
Secondary Education, Education
Autonomous University of Santo Domingo 2002 — 2009
Bachelor’s Degree in Economics, Economics, Cum Laude
Fabiola Nomenyo's TPG TeleManagement Experience August 2011 - February 2012
Job Customer Service Technicia at Douglas County Treasurer
Industry International Affairs
Experience
Douglas County Treasurer October 2012 - Present
TPG TeleManagement August 2011 - February 2012
Omni Hotels Reservation Center June 2007 - August 2011
Skills
Research, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Social Media, Customer Service
Education
University of Nebraska at Omaha 2007 — 2012
Bachelor's degree, Political Science and Government
University of Nebraska at Omaha 2007 — 2012
Bachelor's degree, International Relations and Affairs
Douglas County Treasurer October 2012 - Present
TPG TeleManagement August 2011 - February 2012
Omni Hotels Reservation Center June 2007 - August 2011
Skills
Research, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Social Media, Customer Service
Education
University of Nebraska at Omaha 2007 — 2012
Bachelor's degree, Political Science and Government
University of Nebraska at Omaha 2007 — 2012
Bachelor's degree, International Relations and Affairs
Christopher Cassese Christopher Cassese's TPG TeleManagement Experience October 2003 - August 2004
Job Managing Partner at Faces Human Capital Management
Industry Human Resources
Experience
Faces Human Capital Management July 2015 - Present
Diversified Human Resources October 2014 - July 2015
Insperity October 2012 - September 2014
Five Rings Financial August 2010 - October 2012
The Results Companies September 2009 - February 2011
HSBC March 2005 - March 2009
J. Kelly @ Associates 2004 - March 2005
TPG TeleManagement October 2003 - August 2004
Merrill Lynch July 1994 - October 2003
Skills
Sales, Customer Service, Customer Acquisition, Customer Engagement, Telemarketing, Call Center..., Call center start-up, Leadership Development, Lead Generation, Vendor Management, Third Party Vendor..., Direct Sales, Financial Services, Call Centers, CRM, Outsourcing, Management, Telecommunications, Leadership, Customer Retention, Training, Sales Process, B2B, Customer Experience, Business Development, Strategy, Program Management, Human Resources, Customer Satisfaction, Marketing, Budgets, Contract Negotiation, Analysis, Business Intelligence, Project Management, Consulting, Process Improvement, Account Management, BPO, Workforce Management, Mergers & Acquisitions, Recruiting, Cross-functional Team..., Six Sigma, Salesforce.com, Team Building, Performance Management, Small Business, Employee Benefits, Strategic Planning
Education
Temple University 1989 — 1993
Communication, General
South Brunswick High School 1985 — 1989
Faces Human Capital Management July 2015 - Present
Diversified Human Resources October 2014 - July 2015
Insperity October 2012 - September 2014
Five Rings Financial August 2010 - October 2012
The Results Companies September 2009 - February 2011
HSBC March 2005 - March 2009
J. Kelly @ Associates 2004 - March 2005
TPG TeleManagement October 2003 - August 2004
Merrill Lynch July 1994 - October 2003
Skills
Sales, Customer Service, Customer Acquisition, Customer Engagement, Telemarketing, Call Center..., Call center start-up, Leadership Development, Lead Generation, Vendor Management, Third Party Vendor..., Direct Sales, Financial Services, Call Centers, CRM, Outsourcing, Management, Telecommunications, Leadership, Customer Retention, Training, Sales Process, B2B, Customer Experience, Business Development, Strategy, Program Management, Human Resources, Customer Satisfaction, Marketing, Budgets, Contract Negotiation, Analysis, Business Intelligence, Project Management, Consulting, Process Improvement, Account Management, BPO, Workforce Management, Mergers & Acquisitions, Recruiting, Cross-functional Team..., Six Sigma, Salesforce.com, Team Building, Performance Management, Small Business, Employee Benefits, Strategic Planning
Education
Temple University 1989 — 1993
Communication, General
South Brunswick High School 1985 — 1989
Jennifer Rae Griffin Jennifer Rae Griffin's TPG TeleManagement Experience July 2011 - Present
Job Lead Analyst at TPG TeleManagement
Industry Retail
Experience
TPG TeleManagement July 2011 - Present
Brodkey's Jewelry August 2010 - August 2011
Iowa Western Community College August 2010 - February 2011
Pentagon Federal Credit Union October 1996 - February 2010
Skills
Public Speaking, Training, Quality Assurance, Teaching, Microsoft Office, Leadership Development, Coaching, Customer Service, Identifying Trends, PowerPoint, Social Media, Higher Education, Customer Satisfaction, Project Management, Sales, Staff Development, CRM, Microsoft Excel, Leadership, Employee Training, Microsoft Word, Team Building, Social Networking, Recruiting, Management, Call Centers, Organizational..., Team Leadership
Education
Bellevue University 2003 — 2004
Master of Arts, Communication StudiesLiberal Arts education
Bellevue University 1992 — 1996
Bachelor of Arts, English
TPG TeleManagement July 2011 - Present
Brodkey's Jewelry August 2010 - August 2011
Iowa Western Community College August 2010 - February 2011
Pentagon Federal Credit Union October 1996 - February 2010
Skills
Public Speaking, Training, Quality Assurance, Teaching, Microsoft Office, Leadership Development, Coaching, Customer Service, Identifying Trends, PowerPoint, Social Media, Higher Education, Customer Satisfaction, Project Management, Sales, Staff Development, CRM, Microsoft Excel, Leadership, Employee Training, Microsoft Word, Team Building, Social Networking, Recruiting, Management, Call Centers, Organizational..., Team Leadership
Education
Bellevue University 2003 — 2004
Master of Arts, Communication StudiesLiberal Arts education
Bellevue University 1992 — 1996
Bachelor of Arts, English
John Heltzer John Heltzer's TPG TeleManagement Experience May 2012 - Present
Job Sr. Director, Strategic Services at TPG TeleManagement
Industry Management Consulting
Experience
TPG TeleManagement May 2012 - Present
Protocol Global Solutions January 2010 - January 2012
Protocol Integrated Direct Marketing May 2005 - December 2009
Protocol Integrated Direct Marketing April 2001 - April 2005
ShopTalk Networks January 1998 - March 2001
APAC Teleservices October 1996 - October 1998
SPAR Group, Inc. 1994 - 1996
Servco, Inc. September 1988 - January 1994
Skills
Outsourcing, Operations Management, P&L Management, Client Management, Relationship Development, Organizational..., CRM, Strategic Planning, Contract Negotiation, Management, Leadership, Strategy, Customer Satisfaction, Vendor Management, Team Building, Executive Management, Strategic Partnerships, Call Centers, Budgets, Forecasting, Process Improvement, Cross-functional Team..., Business Process..., Contact Centers, Performance Management, BPO, Change Management, Customer Retention, Analytics, Customer Experience, Telecommunications, Management Consulting, Business Strategy, Program Management, Team Leadership, Mergers & Acquisitions, Business Development, Leadership Development, Lead Generation, Start-ups, Workforce Management
Education
University of Colorado Boulder 1984 — 1988
BA, History
TPG TeleManagement May 2012 - Present
Protocol Global Solutions January 2010 - January 2012
Protocol Integrated Direct Marketing May 2005 - December 2009
Protocol Integrated Direct Marketing April 2001 - April 2005
ShopTalk Networks January 1998 - March 2001
APAC Teleservices October 1996 - October 1998
SPAR Group, Inc. 1994 - 1996
Servco, Inc. September 1988 - January 1994
Skills
Outsourcing, Operations Management, P&L Management, Client Management, Relationship Development, Organizational..., CRM, Strategic Planning, Contract Negotiation, Management, Leadership, Strategy, Customer Satisfaction, Vendor Management, Team Building, Executive Management, Strategic Partnerships, Call Centers, Budgets, Forecasting, Process Improvement, Cross-functional Team..., Business Process..., Contact Centers, Performance Management, BPO, Change Management, Customer Retention, Analytics, Customer Experience, Telecommunications, Management Consulting, Business Strategy, Program Management, Team Leadership, Mergers & Acquisitions, Business Development, Leadership Development, Lead Generation, Start-ups, Workforce Management
Education
University of Colorado Boulder 1984 — 1988
BA, History
Roz Leitz Roz Leitz's TPG TeleManagement Experience 2005 - 2006
Job
Industry Marketing and Advertising
Experience
Assurant Solutions July 2007 - December 2012
Influent July 2006 - July 2007
TPG TeleManagement 2005 - 2006
APAC 1996 - 2004
Skills
Contact Centers, Team Building, Call Center, Marketing Support, Project Management, Cost Management, Revenue Enhancement, Vendor Management, Customer Retention, Long-term Customer..., Analytics, Outsourcing, Management, Program Management, Forecasting, Telecommunications, Customer Satisfaction, Customer Experience, CRM, Team Management, Process Improvement, Call Centers, Performance Management, Relationship Management, Telemarketing, E-commerce, Quality Assurance, Account Management, Direct Marketing, Lead Generation, Customer Acquisition, Budgets, Direct Sales, Business Development, Solution Selling, Cross-functional Team..., Strategy, Salesforce.com, B2B, Sales Management, Sales
Education
Arizona State University 1980 — 1983
BS, Finance
Assurant Solutions July 2007 - December 2012
Influent July 2006 - July 2007
TPG TeleManagement 2005 - 2006
APAC 1996 - 2004
Skills
Contact Centers, Team Building, Call Center, Marketing Support, Project Management, Cost Management, Revenue Enhancement, Vendor Management, Customer Retention, Long-term Customer..., Analytics, Outsourcing, Management, Program Management, Forecasting, Telecommunications, Customer Satisfaction, Customer Experience, CRM, Team Management, Process Improvement, Call Centers, Performance Management, Relationship Management, Telemarketing, E-commerce, Quality Assurance, Account Management, Direct Marketing, Lead Generation, Customer Acquisition, Budgets, Direct Sales, Business Development, Solution Selling, Cross-functional Team..., Strategy, Salesforce.com, B2B, Sales Management, Sales
Education
Arizona State University 1980 — 1983
BS, Finance
Scott Demarzio Scott Demarzio's TPG TeleManagement Experience May 2011 - Present
Job Director of Business Intelligence at TPG TeleManagement
Industry Information Technology and Services
Experience
TPG TeleManagement May 2011 - Present
Nutrisystem April 2005 - March 2011
Creditek April 2003 - April 2005
eMoney Advisor June 2001 - April 2003
Govxcel January 2001 - June 2001
VerticalNet January 2000 - January 2001
VerticalNet April 1999 - January 2000
Merrill Lynch Investment Managers 1991 - 1999
Merrill Lynch 1987 - 1991
Skills
Business Objects, Crystal Reports, Software Project..., Data Warehousing, Microsoft SQL Server,..., ATG Ecommerce, Database Design, Software Quality..., Government Compliance, Oracle Financials, Oracle Reports, ETL, Data Analysis, Data Quality, Data Governance, Software Product..., Website Localization, Java software..., .NET, Web Analytics, CRM software, Acquisition Integration, Customer Data..., Business Process..., Master Data Management, Business Intelligence, SQL Server, SDLC, SSIS, CRM, ATG, Microsoft SQL Server, Project Management, Access, Strategy, Analytics, Business Analysis, Outsourcing, E-commerce, Data Modeling, Software Development, Databases, Business Process, Requirements Gathering, Java, Process Improvement, Data Integration, Product Management, PMO, Quality Assurance
Education
New Jersey Institute of Technology 1996 — 1999
MS, Computer Science
Rider University 1988 — 1992
MBA, Finance
Rutgers University-New Brunswick 1980 — 1984
BA, Business Administration
TPG TeleManagement May 2011 - Present
Nutrisystem April 2005 - March 2011
Creditek April 2003 - April 2005
eMoney Advisor June 2001 - April 2003
Govxcel January 2001 - June 2001
VerticalNet January 2000 - January 2001
VerticalNet April 1999 - January 2000
Merrill Lynch Investment Managers 1991 - 1999
Merrill Lynch 1987 - 1991
Skills
Business Objects, Crystal Reports, Software Project..., Data Warehousing, Microsoft SQL Server,..., ATG Ecommerce, Database Design, Software Quality..., Government Compliance, Oracle Financials, Oracle Reports, ETL, Data Analysis, Data Quality, Data Governance, Software Product..., Website Localization, Java software..., .NET, Web Analytics, CRM software, Acquisition Integration, Customer Data..., Business Process..., Master Data Management, Business Intelligence, SQL Server, SDLC, SSIS, CRM, ATG, Microsoft SQL Server, Project Management, Access, Strategy, Analytics, Business Analysis, Outsourcing, E-commerce, Data Modeling, Software Development, Databases, Business Process, Requirements Gathering, Java, Process Improvement, Data Integration, Product Management, PMO, Quality Assurance
Education
New Jersey Institute of Technology 1996 — 1999
MS, Computer Science
Rider University 1988 — 1992
MBA, Finance
Rutgers University-New Brunswick 1980 — 1984
BA, Business Administration
Julia Hawks Julia Hawks's TPG TeleManagement Experience December 2009 - Present
Job Senior Manager at TPG TeleManagement Inc.
Industry Telecommunications
Experience
TPG TeleManagement December 2009 - Present
TPG TeleManagement December 2006 - December 2009
TPG TeleManagement December 2004 - December 2006
TPG TeleManagement December 2001 - December 2004
Skills
Customer Experience, Vendor Management, Call Center, Coaching, Customer Satisfaction, Performance Management, Account Management, Customer Service, Process Improvement, Workforce Management, Leadership, Call Centers, Team Building, Business Strategy, Outsourcing, Customer Retention, CRM, Operations Management, Training, Strategy, Team Management, Cross-functional Team..., Lead Generation, Business Process..., Team Leadership, Management, Employee Relations, Executive Management, Employee Engagement, Change Management, Program Management, Recruiting, Leadership Development, Telecommunications, Quality Assurance, Sales
Education
Dixie State University
Fine and Studio Arts
TPG TeleManagement December 2009 - Present
TPG TeleManagement December 2006 - December 2009
TPG TeleManagement December 2004 - December 2006
TPG TeleManagement December 2001 - December 2004
Skills
Customer Experience, Vendor Management, Call Center, Coaching, Customer Satisfaction, Performance Management, Account Management, Customer Service, Process Improvement, Workforce Management, Leadership, Call Centers, Team Building, Business Strategy, Outsourcing, Customer Retention, CRM, Operations Management, Training, Strategy, Team Management, Cross-functional Team..., Lead Generation, Business Process..., Team Leadership, Management, Employee Relations, Executive Management, Employee Engagement, Change Management, Program Management, Recruiting, Leadership Development, Telecommunications, Quality Assurance, Sales
Education
Dixie State University
Fine and Studio Arts
Terrell West Terrell West's TPG TeleManagement Experience January 2010 - January 2011
Job Financial Services Professional
Industry Financial Services
Experience
CUNA Mutual Group May 2013 - Present
Think Finance November 2012 - January 2013
TD Ameritrade November 2011 - May 2012
TD Ameritrade 2011 - 2012
TPG TeleManagement January 2010 - January 2011
West Corporation January 2005 - January 2010
Alabama State University January 2003 - January 2004
Skills
Marketing Communications, Public Relations, Customer Experience, Leadership, Analysis, Customer Service, Coaching, Program Management, Editing, Time Management, Press Releases, Quality Assurance, Sales, Team Building, Management
Education
Alabama State University 1999 — 2004
Bachelor of Arts (B.A.), Public Relations/Image Management
Alabama State University 1999 — 2004
Bachelor of Arts, Communications-Public Relations
University of Nebraska at Omaha 1997 — 1998
CUNA Mutual Group May 2013 - Present
Think Finance November 2012 - January 2013
TD Ameritrade November 2011 - May 2012
TD Ameritrade 2011 - 2012
TPG TeleManagement January 2010 - January 2011
West Corporation January 2005 - January 2010
Alabama State University January 2003 - January 2004
Skills
Marketing Communications, Public Relations, Customer Experience, Leadership, Analysis, Customer Service, Coaching, Program Management, Editing, Time Management, Press Releases, Quality Assurance, Sales, Team Building, Management
Education
Alabama State University 1999 — 2004
Bachelor of Arts (B.A.), Public Relations/Image Management
Alabama State University 1999 — 2004
Bachelor of Arts, Communications-Public Relations
University of Nebraska at Omaha 1997 — 1998
Jeanne Frawley Jeanne Frawley's TPG TeleManagement Experience April 2000 - August 2002
Job Sales Education Advocate
Industry Consumer Services
Experience
University of Cincinnati August 2013 - July 2015
University of Dayton January 2013 - May 2014
The Seedling Foundation May 2013 - April 2014
The Sales Education Foundation November 2007 - January 2013
Chally Group Worldwide September 2006 - January 2013
University of Dayton August 2002 - September 2006
TPG TeleManagement April 2000 - August 2002
Marist College September 1998 - January 2000
Skills
Leadership, Sales, Coaching, Leadership Development, Strategic Planning, Marketing Strategy, Public Speaking, Strategy, Sales Management, Event Planning, Customer Service, Marketing
Education
University of Dayton 2004 — 2006
MSE, Adolescent to Young Adult Education, English
University of Dayton 1994 — 1998
BA, English, Communication
University of Cincinnati August 2013 - July 2015
University of Dayton January 2013 - May 2014
The Seedling Foundation May 2013 - April 2014
The Sales Education Foundation November 2007 - January 2013
Chally Group Worldwide September 2006 - January 2013
University of Dayton August 2002 - September 2006
TPG TeleManagement April 2000 - August 2002
Marist College September 1998 - January 2000
Skills
Leadership, Sales, Coaching, Leadership Development, Strategic Planning, Marketing Strategy, Public Speaking, Strategy, Sales Management, Event Planning, Customer Service, Marketing
Education
University of Dayton 2004 — 2006
MSE, Adolescent to Young Adult Education, English
University of Dayton 1994 — 1998
BA, English, Communication
Ross Turpen Ross Turpen's TPG TeleManagement Experience March 2011 - Present
Job Measurement Analyst at TPG TeleManagement
Industry Management Consulting
Experience
TPG TeleManagement March 2011 - Present
Gallup January 2010 - March 2011
First Data Corporation February 2007 - January 2010
Skills
Data Analysis, Call Centers, Coaching, Training, Communication, Writing, Music, Efficiency, Highly detail oriented, Competitive, Analysis, Business Strategy, Customer Experience, Customer Service, Data Collection, Leadership, Microsoft Excel, Process Improvement, Research, Strategic Planning, Strategy, Teamwork, Time Management
Education
University of Nebraska at Omaha 2006 — 2010
Bachelors of Science, Psychology
TPG TeleManagement March 2011 - Present
Gallup January 2010 - March 2011
First Data Corporation February 2007 - January 2010
Skills
Data Analysis, Call Centers, Coaching, Training, Communication, Writing, Music, Efficiency, Highly detail oriented, Competitive, Analysis, Business Strategy, Customer Experience, Customer Service, Data Collection, Leadership, Microsoft Excel, Process Improvement, Research, Strategic Planning, Strategy, Teamwork, Time Management
Education
University of Nebraska at Omaha 2006 — 2010
Bachelors of Science, Psychology
Tony Stanton Tony Stanton's TPG TeleManagement Experience March 2009 - August 2009
Job Customer Solutions Analyst at Gallup
Industry Consumer Services
Experience
Gallup March 2015 - Present
Central Payment July 2014 - March 2015
TSYS May 2013 - July 2014
Vodec June 2011 - July 2014
University of Nebraska at Omaha January 2011 - May 2012
PayPal February 2010 - April 2011
PayPal August 2009 - February 2010
TPG TeleManagement March 2009 - August 2009
Douglas County Sheriff's Office August 2008 - February 2009
PayPal May 2003 - July 2008
Skills
Microsoft Office, Excel, Customer Service, IT helpdesk..., HTML + CSS, Mac OS X, Windows 7, OS X, HTML, Troubleshooting, Linux, Microsoft Excel, Editing, Data Analysis, Microsoft Word, Sales, Social Networking, Social Media, Facebook, Analysis, Public Relations, PowerPoint, Team Leadership, Event Planning, Leadership, Grant Writing, Outlook, Public Speaking, Research, Team Building, Adobe Creative Suite, Social Media Marketing, Risk Management
Education
Bellevue University 2013 — 2014
Computer Programming, Information Technology, 3.9 GPA
Nebraska Law Enforcement Training Center 2008 — 2008
Law Enforcement Certificate, Criminal Justice and Corrections, Top 5 of 50 students
Metropolitan Community College 2003 — 2005
Associate of Science (AS), Information Technology (Networking Option), 3.7
Millard South High School 1994 — 1998
Diploma, General
Moy Yat Kung Fu
Gallup March 2015 - Present
Central Payment July 2014 - March 2015
TSYS May 2013 - July 2014
Vodec June 2011 - July 2014
University of Nebraska at Omaha January 2011 - May 2012
PayPal February 2010 - April 2011
PayPal August 2009 - February 2010
TPG TeleManagement March 2009 - August 2009
Douglas County Sheriff's Office August 2008 - February 2009
PayPal May 2003 - July 2008
Skills
Microsoft Office, Excel, Customer Service, IT helpdesk..., HTML + CSS, Mac OS X, Windows 7, OS X, HTML, Troubleshooting, Linux, Microsoft Excel, Editing, Data Analysis, Microsoft Word, Sales, Social Networking, Social Media, Facebook, Analysis, Public Relations, PowerPoint, Team Leadership, Event Planning, Leadership, Grant Writing, Outlook, Public Speaking, Research, Team Building, Adobe Creative Suite, Social Media Marketing, Risk Management
Education
Bellevue University 2013 — 2014
Computer Programming, Information Technology, 3.9 GPA
Nebraska Law Enforcement Training Center 2008 — 2008
Law Enforcement Certificate, Criminal Justice and Corrections, Top 5 of 50 students
Metropolitan Community College 2003 — 2005
Associate of Science (AS), Information Technology (Networking Option), 3.7
Millard South High School 1994 — 1998
Diploma, General
Moy Yat Kung Fu
Brian Stander Brian Stander's TPG TeleManagement Experience March 2010 - December 2011
Job Trainer at Accurate Communications
Industry Professional Training & Coaching
Experience
Accurate Communications December 2011 - Present
TPG TeleManagement March 2010 - December 2011
West Corporation June 2002 - January 2010
Education
University of Nebraska-Lincoln 1992 — 1997
communication studies & secondary education
Accurate Communications December 2011 - Present
TPG TeleManagement March 2010 - December 2011
West Corporation June 2002 - January 2010
Education
University of Nebraska-Lincoln 1992 — 1997
communication studies & secondary education
Stephanie O'Rourke Stephanie O'Rourke's TPG TeleManagement Experience April 2011 - May 2012
Job Customer Success Manager at InContact
Industry Computer Software
Experience
Coverdell May 2015 - Present
inContact September 2014 - Present
Coverdell May 2012 - August 2014
TPG TeleManagement April 2011 - May 2012
Coverdell January 2006 - October 2010
SunTrust Bank January 2005 - January 2006
MBNA September 1999 - December 2004
Skills
Vendor Management, Customer Experience, Performance Management, Call Center, Call Centers, Call Center Development, Call Center..., Business Development, Account Management, Customer Retention, Telemarketing, Lead Generation, Sales, Marketing, Direct Marketing, Customer Service, Management, New Business Development, Strategic Planning, Leadership, CRM
Education
Florida Atlantic University 1999 — 2000
Bachelor of Arts, Communication
University of South Florida 1996 — 1999
Bachelor of Arts, Communications
Coverdell May 2015 - Present
inContact September 2014 - Present
Coverdell May 2012 - August 2014
TPG TeleManagement April 2011 - May 2012
Coverdell January 2006 - October 2010
SunTrust Bank January 2005 - January 2006
MBNA September 1999 - December 2004
Skills
Vendor Management, Customer Experience, Performance Management, Call Center, Call Centers, Call Center Development, Call Center..., Business Development, Account Management, Customer Retention, Telemarketing, Lead Generation, Sales, Marketing, Direct Marketing, Customer Service, Management, New Business Development, Strategic Planning, Leadership, CRM
Education
Florida Atlantic University 1999 — 2000
Bachelor of Arts, Communication
University of South Florida 1996 — 1999
Bachelor of Arts, Communications
Bo Young MBA's TPG TeleManagement Experience April 2011 - December 2011
Job Experienced Program/Project Manager
Industry Management Consulting
Experience
TPG TeleManagement April 2011 - December 2011
APR Consulting July 2008 - July 2010
DaZZee Integrations August 2007 - July 2008
Wyndham Vacation Ownership February 2007 - August 2007
Verizon Business (Formerly MCI/MCIWorldCom August 1999 - July 2006
Skills
Project Management, Program Management, Curriculum Development, Management Development, Management, Marketing Strategy, Process Improvement, Training, Vendor Management, Strategic Planning, Change Management, Operations Management, Project Planning, Business Analysis, Organizational..., Quality Assurance, Performance Management, Microsoft Office, Software Project..., Leadership Development, Sales Management, Public Speaking, PowerPoint, MS Project, Business Strategy, Outlook, Sales, Data Analysis, Account Management, Call Center, Cross-functional Team...
Education
University of Phoenix 2008 — 2011
Master of Business Administration (MBA), Business Administration and Management, General, 3.67
Wayland Baptist University 1989 — 1995
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration, 3.45
TPG TeleManagement April 2011 - December 2011
APR Consulting July 2008 - July 2010
DaZZee Integrations August 2007 - July 2008
Wyndham Vacation Ownership February 2007 - August 2007
Verizon Business (Formerly MCI/MCIWorldCom August 1999 - July 2006
Skills
Project Management, Program Management, Curriculum Development, Management Development, Management, Marketing Strategy, Process Improvement, Training, Vendor Management, Strategic Planning, Change Management, Operations Management, Project Planning, Business Analysis, Organizational..., Quality Assurance, Performance Management, Microsoft Office, Software Project..., Leadership Development, Sales Management, Public Speaking, PowerPoint, MS Project, Business Strategy, Outlook, Sales, Data Analysis, Account Management, Call Center, Cross-functional Team...
Education
University of Phoenix 2008 — 2011
Master of Business Administration (MBA), Business Administration and Management, General, 3.67
Wayland Baptist University 1989 — 1995
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration, 3.45
James Brouhard, MBA's TPG TeleManagement Experience May 2013 - January 2015
Job Leader, Technologist, Builder
Industry Information Technology and Services
Experience
West Interactive January 2015 - Present
TPG TeleManagement May 2013 - January 2015
Jelecos July 2012 - May 2013
West Business Solutions April 2009 - July 2012
Infogroup 2008 - 2009
P&L Technology December 2004 - March 2008
Vertrue December 2003 - December 2004
eFrame 2000 - 2003
Skills
Vendor Management, Process Development, ITIL, Team Building, Social Media, Team Leadership, IT Management, Microsoft SQL Server, Microsoft Exchange, Microsoft CRM, Web Applications, Web Development, Budgets, Online Advertising, Technical Support, Windows Server, Virtualization, Active Directory, Security, Project Management, Databases, VMware, Process Simulation, IIS, Leadership, Management, Windows, Business Process..., System Deployment, Operating Systems, Troubleshooting, CRM, Disaster Recovery, Project Planning, Information Technology, System Administration, SharePoint, Visio, Data Center, Integration, Pre-sales, Cloud Computing, Process Improvement, Networking, Servers, Business Analysis
Education
Bellevue University 2009 — 2011
MBA, Business Administration
Bellevue University 1999 — 2001
BS, Business Information Systems
ITT Technical Institute 1995 — 1998
AAS, Electronics Engineering
West Interactive January 2015 - Present
TPG TeleManagement May 2013 - January 2015
Jelecos July 2012 - May 2013
West Business Solutions April 2009 - July 2012
Infogroup 2008 - 2009
P&L Technology December 2004 - March 2008
Vertrue December 2003 - December 2004
eFrame 2000 - 2003
Skills
Vendor Management, Process Development, ITIL, Team Building, Social Media, Team Leadership, IT Management, Microsoft SQL Server, Microsoft Exchange, Microsoft CRM, Web Applications, Web Development, Budgets, Online Advertising, Technical Support, Windows Server, Virtualization, Active Directory, Security, Project Management, Databases, VMware, Process Simulation, IIS, Leadership, Management, Windows, Business Process..., System Deployment, Operating Systems, Troubleshooting, CRM, Disaster Recovery, Project Planning, Information Technology, System Administration, SharePoint, Visio, Data Center, Integration, Pre-sales, Cloud Computing, Process Improvement, Networking, Servers, Business Analysis
Education
Bellevue University 2009 — 2011
MBA, Business Administration
Bellevue University 1999 — 2001
BS, Business Information Systems
ITT Technical Institute 1995 — 1998
AAS, Electronics Engineering
Brandi Cox Brandi Cox's TPG TeleManagement Experience July 2008 - Present
Job Senior Manager Strategic Services at TPG TeleManagement
Industry Outsourcing/Offshoring
Experience
TPG TeleManagement July 2008 - Present
Skills
Telemarketing, Call Center, Inbound Marketing, BPO, Customer Experience, Outsourcing, Contact Centers, Vendor Management, Executive Management, Account Management, Telecommunications, Coaching, Process Improvement, Lead Generation, Team Management, CRM, Team Building, Call Centers, Business Strategy, Training, Workforce Management, Operations Management, Sales Management, Customer Retention, Call Center Development, Customer Acquisition, Customer Satisfaction, Leadership, Management, Performance Management, Strategy, Team Leadership
Education
Meredith College 1990 — 1994
BS- Marketing
TPG TeleManagement July 2008 - Present
Skills
Telemarketing, Call Center, Inbound Marketing, BPO, Customer Experience, Outsourcing, Contact Centers, Vendor Management, Executive Management, Account Management, Telecommunications, Coaching, Process Improvement, Lead Generation, Team Management, CRM, Team Building, Call Centers, Business Strategy, Training, Workforce Management, Operations Management, Sales Management, Customer Retention, Call Center Development, Customer Acquisition, Customer Satisfaction, Leadership, Management, Performance Management, Strategy, Team Leadership
Education
Meredith College 1990 — 1994
BS- Marketing
Jay Norlund Jay Norlund's TPG TeleManagement Experience December 2010 - March 2012
Job Team Leader, Consumer Affairs at ConAgra Foods
Industry Telecommunications
Experience
ConAgra Foods March 2012 - Present
TPG TeleManagement December 2010 - March 2012
Infogroup June 2010 - December 2010
Campaigners December 2008 - January 2010
SDA Security September 2001 - July 2008
Moore Material December 1998 - February 2001
Town of Colma August 1997 - November 1998
Skills
Customer Service, Supervisory Skills, Process Improvement, Quality Assurance, Call Center, Sales Trainings, Sales Operations, Operations, Coaching, Team Management, Team Leadership, Customer Experience, Strategic Planning, Customer Satisfaction, Management, Analysis, Call Centers, Performance Management, Leadership, Training, Business Analysis, Six Sigma, Data Analysis, Customer Retention, Sales, Negotiation, Marketing, Team Building
Education
San Diego City College 2001 — 2006
Associates, General
Google AdWords 2010 — 2010
Qualified, Search Engine Marketing
Coleman College
Network+, Information Technology
ConAgra Foods March 2012 - Present
TPG TeleManagement December 2010 - March 2012
Infogroup June 2010 - December 2010
Campaigners December 2008 - January 2010
SDA Security September 2001 - July 2008
Moore Material December 1998 - February 2001
Town of Colma August 1997 - November 1998
Skills
Customer Service, Supervisory Skills, Process Improvement, Quality Assurance, Call Center, Sales Trainings, Sales Operations, Operations, Coaching, Team Management, Team Leadership, Customer Experience, Strategic Planning, Customer Satisfaction, Management, Analysis, Call Centers, Performance Management, Leadership, Training, Business Analysis, Six Sigma, Data Analysis, Customer Retention, Sales, Negotiation, Marketing, Team Building
Education
San Diego City College 2001 — 2006
Associates, General
Google AdWords 2010 — 2010
Qualified, Search Engine Marketing
Coleman College
Network+, Information Technology
Shelby Jones-Schellpeper Shelby Jones-Schellpeper's TPG TeleManagement Experience 2003 - 2005
Job Legal Executive Assistant at Rembolt Ludtke LLP
Industry Nonprofit Organization Management
Experience
Rembolt Ludtke LLP April 2014 - May 2015
Sandhills Crisis Intervention Program January 2006 - September 2012
TPG TeleManagement 2003 - 2005
Skills
Customer Retention, Vendor Management, Call Center, Customer Experience, Workforce Management, Quality Assurance, Call Centers, Training, Team Building, Process Improvement, CRM, Customer Satisfaction, Coaching, Operations Management, Cross-functional Team...
Education
Southeast Community College 1999 — 2001
Associates, Microcomputer Technology
Rembolt Ludtke LLP April 2014 - May 2015
Sandhills Crisis Intervention Program January 2006 - September 2012
TPG TeleManagement 2003 - 2005
Skills
Customer Retention, Vendor Management, Call Center, Customer Experience, Workforce Management, Quality Assurance, Call Centers, Training, Team Building, Process Improvement, CRM, Customer Satisfaction, Coaching, Operations Management, Cross-functional Team...
Education
Southeast Community College 1999 — 2001
Associates, Microcomputer Technology
Pamela Bouterse Pamela Bouterse's TPG TeleManagement Experience April 2013 - May 2015
Job HR Associate at First Data
Industry Human Resources
Experience
First Data Corporation June 2015 - Present
TPG TeleManagement April 2013 - May 2015
Managed.com October 2014 - November 2014
EMS, Inc September 2012 - March 2013
Pentagon Federal Credit Union April 2011 - July 2012
The Auto Club Group - AAA November 2009 - April 2011
Noll Human Resources October 2008 - June 2009
University of Nebraska at Omaha August 2006 - August 2008
University of Nebraska at Omaha March 2008 - April 2008
Douglas Movie Theatre November 2005 - February 2008
Skills
Customer Service, Customer Satisfaction, Time Management, Journalism, Microsoft Office, Social Networking, Editing, Photography, Research, Microsoft Excel, Training, Process Improvement, Leadership, Microsoft Word, Customer Experience, Coaching, Call Centers
Education
Bellevue University 2010 — 2010
Human Resource Management, Human Resources
University of Nebraska at Omaha 2006 — 2008
Bachelor's of Science in Communications, Communications
First Data Corporation June 2015 - Present
TPG TeleManagement April 2013 - May 2015
Managed.com October 2014 - November 2014
EMS, Inc September 2012 - March 2013
Pentagon Federal Credit Union April 2011 - July 2012
The Auto Club Group - AAA November 2009 - April 2011
Noll Human Resources October 2008 - June 2009
University of Nebraska at Omaha August 2006 - August 2008
University of Nebraska at Omaha March 2008 - April 2008
Douglas Movie Theatre November 2005 - February 2008
Skills
Customer Service, Customer Satisfaction, Time Management, Journalism, Microsoft Office, Social Networking, Editing, Photography, Research, Microsoft Excel, Training, Process Improvement, Leadership, Microsoft Word, Customer Experience, Coaching, Call Centers
Education
Bellevue University 2010 — 2010
Human Resource Management, Human Resources
University of Nebraska at Omaha 2006 — 2008
Bachelor's of Science in Communications, Communications
Mark Evert Mark Evert's TPG TeleManagement Experience 2012 - 2014
Job Professional Training & Coaching Professional
Industry Professional Training & Coaching
Experience
Papillion Sanitation June 2015 - Present
TPG TeleManagement 2012 - 2014
Skills
Coaching, Leadership Development, Customer Service, Team Leadership, Team Building, Leadership, Program Management, Operations Management, Process Improvement, Management
Education
Midland University 1993 — 1996
Accounting
Papillion Sanitation June 2015 - Present
TPG TeleManagement 2012 - 2014
Skills
Coaching, Leadership Development, Customer Service, Team Leadership, Team Building, Leadership, Program Management, Operations Management, Process Improvement, Management
Education
Midland University 1993 — 1996
Accounting
Brian Kielian Brian Kielian's TPG TeleManagement Experience January 2009 - October 2012
Job Operations at Inflection
Industry Financial Services
Experience
Inflection March 2015 - Present
Energy Pioneer Solutions October 2012 - March 2015
TPG TeleManagement January 2009 - October 2012
PayPal March 2008 - November 2008
PayPal March 2006 - March 2008
PayPal February 2002 - March 2006
Infogroup July 2000 - December 2000
Green Mountain Energy Company February 1999 - August 2000
Transcom August 1997 - February 1999
ACS, Inc. - Affiliated Computer Services, a XEROX Company September 1996 - August 1997
Skills
Contract Negotiation, Team Building, Team Leadership, Team Management, Sales, Start-ups, Account Management, Analysis, Analytics, BPO, Budgets, Business Analysis, Business Process, Business Strategy, CRM, Call Center, Call Centers, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, E-commerce, Globalization, Income Statement, International Business, Leadership, Management, Marketing, New Business Development, Operations Management, Outsourcing, P&L Management, Performance Management, Process Improvement, Product Development, Product Management, Program Management, Project Management, Risk Management, Strategic Planning, Strategy, Training, Vendor Management, Entrepreneurship, Forecasting, B2B, Management Consulting, Mergers & Acquisitions, Executive Management, Project Planning
Education
University of Nebraska-Lincoln 1985 — 1990
Bachelor of Science Degree in Business Administration, Business & Marketing
Inflection March 2015 - Present
Energy Pioneer Solutions October 2012 - March 2015
TPG TeleManagement January 2009 - October 2012
PayPal March 2008 - November 2008
PayPal March 2006 - March 2008
PayPal February 2002 - March 2006
Infogroup July 2000 - December 2000
Green Mountain Energy Company February 1999 - August 2000
Transcom August 1997 - February 1999
ACS, Inc. - Affiliated Computer Services, a XEROX Company September 1996 - August 1997
Skills
Contract Negotiation, Team Building, Team Leadership, Team Management, Sales, Start-ups, Account Management, Analysis, Analytics, BPO, Budgets, Business Analysis, Business Process, Business Strategy, CRM, Call Center, Call Centers, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, E-commerce, Globalization, Income Statement, International Business, Leadership, Management, Marketing, New Business Development, Operations Management, Outsourcing, P&L Management, Performance Management, Process Improvement, Product Development, Product Management, Program Management, Project Management, Risk Management, Strategic Planning, Strategy, Training, Vendor Management, Entrepreneurship, Forecasting, B2B, Management Consulting, Mergers & Acquisitions, Executive Management, Project Planning
Education
University of Nebraska-Lincoln 1985 — 1990
Bachelor of Science Degree in Business Administration, Business & Marketing
Chris Repholz's TPG TeleManagement Experience October 1996 - July 2004
Job Chief Operating Officer, MRS BPO
Industry Financial Services
Experience
MRS BPO, LLC July 2014 - Present
IntelliSource November 2011 - June 2014
Zenta August 2004 - November 2011
TPG TeleManagement October 1996 - July 2004
Princeton Management Resources 1994 - 1996
Skills
Collections, Customer Service, Customer Retention, Distribution Center..., Supply Chain Management, Sales Management, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Executive Management, BPO, Offshore Operations, Offshore Outsourcing, Call Center, Financial Services, Relationship Management, Management, Call Centers, P&L Management, Leadership, CRM, Outsourcing, Sales, Vendor Management, Start-ups, Telemarketing, Customer Experience, Business Strategy, Contact Centers, New Business Development, Lead Generation, Strategy, Operations Management, Account Management, Customer Satisfaction, Program Management, Analysis
Education
University of Dayton 1984 — 1988
B.A., Marketing Communications
MRS BPO, LLC July 2014 - Present
IntelliSource November 2011 - June 2014
Zenta August 2004 - November 2011
TPG TeleManagement October 1996 - July 2004
Princeton Management Resources 1994 - 1996
Skills
Collections, Customer Service, Customer Retention, Distribution Center..., Supply Chain Management, Sales Management, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Executive Management, BPO, Offshore Operations, Offshore Outsourcing, Call Center, Financial Services, Relationship Management, Management, Call Centers, P&L Management, Leadership, CRM, Outsourcing, Sales, Vendor Management, Start-ups, Telemarketing, Customer Experience, Business Strategy, Contact Centers, New Business Development, Lead Generation, Strategy, Operations Management, Account Management, Customer Satisfaction, Program Management, Analysis
Education
University of Dayton 1984 — 1988
B.A., Marketing Communications
Bob Gilbreath Bob Gilbreath's TPG TeleManagement Experience June 2008 - June 2013
Job Service Desk Supervisor at Kiewit
Industry Telecommunications
Experience
Kiewit September 2013 - Present
TPG TeleManagement June 2008 - June 2013
First Datacorp June 2000 - November 2007
United Health Group March 1998 - June 2000
Election Systems & Software June 1981 - March 1998
Skills
Servers, Vendor Management, Windows Server, Process Improvement, VMware, Call Center, Security, SDLC, ITIL, Project Management, Disaster Recovery, Program Management, IT Management, Active Directory, Windows, Computer Hardware, Call Centers, Digital Photography, Photography, Leadership, Management, XP, Information Security, Group Policy, Data Center, Troubleshooting, System Administration, Help Desk Support, Cloud Computing, Windows XP, Technical Support, Software Documentation, VPN
Education
Bellevue University 2002 — 2003
Microsoft MCSE
Knowledge Alliance 1997 — 1998
Microsoft Certificate, Microsoft MCSE (NT 4.0)
Gateway Electronics 1980 — 1981
diploma, Graduated as an Electronics Technician
Dunlap Iowa 1968 — 1980
Kiewit September 2013 - Present
TPG TeleManagement June 2008 - June 2013
First Datacorp June 2000 - November 2007
United Health Group March 1998 - June 2000
Election Systems & Software June 1981 - March 1998
Skills
Servers, Vendor Management, Windows Server, Process Improvement, VMware, Call Center, Security, SDLC, ITIL, Project Management, Disaster Recovery, Program Management, IT Management, Active Directory, Windows, Computer Hardware, Call Centers, Digital Photography, Photography, Leadership, Management, XP, Information Security, Group Policy, Data Center, Troubleshooting, System Administration, Help Desk Support, Cloud Computing, Windows XP, Technical Support, Software Documentation, VPN
Education
Bellevue University 2002 — 2003
Microsoft MCSE
Knowledge Alliance 1997 — 1998
Microsoft Certificate, Microsoft MCSE (NT 4.0)
Gateway Electronics 1980 — 1981
diploma, Graduated as an Electronics Technician
Dunlap Iowa 1968 — 1980
Mike Maffei's TPG TeleManagement Experience April 2013 - October 2014
Job People Motivator * Passionate About Cx * Call Center Operations/Strategy/Transformation * HR Ops/Talent Mgmt Leader
Industry Management Consulting
Experience
West Monroe Partners October 2014 - Present
TPG TeleManagement April 2013 - October 2014
Circles, a Sodexo Company February 2012 - March 2013
The Home Depot March 2010 - February 2012
BrandonWayne Group November 2006 - March 2010
Caterpillar Financial October 2003 - November 2006
Staffmark September 1999 - October 2003
PricewaterhouseCoopers - Service Delivery Center (PwC SDC) September 1997 - September 1999
Spherion (Formally Norrell Services) June 1994 - September 1997
Skills
Six Sigma, Workforce Management, Management Consulting, Human Resources, Program Management, Public Speaking, Customer Service, Customer Experience, Customer Retention, Call Center, BPO, Strategic Leadership, Staffing Services, Business Strategy, New Business Development, Change Management, Start-up Ventures, Vendor Management, Financial Analysis, Marketing Strategy, Talent Management, Customer Satisfaction, Outsourcing, Cross-functional Team..., CRM, Mergers & Acquisitions, Business Process, Leadership, Process Improvement, Team Building, Coaching, Management, Recruiting, Employee Relations, Performance Management, Business Development, Training, Leadership Development, Strategy, Talent Acquisition, Executive Management, Team Management, Operations Management, Strategic Planning, Employee Benefits, Sales, Marketing, Analysis, Project Planning, Strategic Human...
Education
Mercer University
BSBA - Graduate, Stetson School of Business and Economics, Overall 3.54/4.0 GPA; 3.75 Major, Top 10% of class.
West Monroe Partners October 2014 - Present
TPG TeleManagement April 2013 - October 2014
Circles, a Sodexo Company February 2012 - March 2013
The Home Depot March 2010 - February 2012
BrandonWayne Group November 2006 - March 2010
Caterpillar Financial October 2003 - November 2006
Staffmark September 1999 - October 2003
PricewaterhouseCoopers - Service Delivery Center (PwC SDC) September 1997 - September 1999
Spherion (Formally Norrell Services) June 1994 - September 1997
Skills
Six Sigma, Workforce Management, Management Consulting, Human Resources, Program Management, Public Speaking, Customer Service, Customer Experience, Customer Retention, Call Center, BPO, Strategic Leadership, Staffing Services, Business Strategy, New Business Development, Change Management, Start-up Ventures, Vendor Management, Financial Analysis, Marketing Strategy, Talent Management, Customer Satisfaction, Outsourcing, Cross-functional Team..., CRM, Mergers & Acquisitions, Business Process, Leadership, Process Improvement, Team Building, Coaching, Management, Recruiting, Employee Relations, Performance Management, Business Development, Training, Leadership Development, Strategy, Talent Acquisition, Executive Management, Team Management, Operations Management, Strategic Planning, Employee Benefits, Sales, Marketing, Analysis, Project Planning, Strategic Human...
Education
Mercer University
BSBA - Graduate, Stetson School of Business and Economics, Overall 3.54/4.0 GPA; 3.75 Major, Top 10% of class.
Duane Hines Duane Hines's TPG TeleManagement Experience January 2004 - February 2007
Job Learning Facilitator at Alorica
Industry Telecommunications
Experience
Alorica August 2008 - Present
Central States Indemnity Co. of Omaha March 2007 - July 2008
TPG TeleManagement January 2004 - February 2007
Skills
Employee Training, Curriculum Development, Collections, Account Management, Operations Management, Sales Operations, Technical Support, Communication, Negotiation, Diplomacy, Process Improvement, Training, Customer Retention, Customer Service, Team Building, Call Centers, Leadership, Customer Satisfaction, Coaching, Performance Management, Team Leadership, Leadership Development
Education
Bellevue University
Bachelor of Applied Science (BASc), Management, General, 4.0
Alorica August 2008 - Present
Central States Indemnity Co. of Omaha March 2007 - July 2008
TPG TeleManagement January 2004 - February 2007
Skills
Employee Training, Curriculum Development, Collections, Account Management, Operations Management, Sales Operations, Technical Support, Communication, Negotiation, Diplomacy, Process Improvement, Training, Customer Retention, Customer Service, Team Building, Call Centers, Leadership, Customer Satisfaction, Coaching, Performance Management, Team Leadership, Leadership Development
Education
Bellevue University
Bachelor of Applied Science (BASc), Management, General, 4.0
Megan Lefebvre Velez's TPG TeleManagement Experience October 2002 - June 2005
Job
Industry Individual & Family Services
Experience
Progressions Companies Inc April 2015 - Present
Home July 2010 - Present
Target August 2011 - August 2012
Bancroft September 2007 - July 2010
TPG TeleManagement October 2002 - June 2005
Sesame Place 1999 - 2003
Skills
Applied Behavior..., Clinical Research, Document Creation, Creative Solutions, Data Management, Presentations, Liaison, Coaching, Training, Development Of Employees, Developmental..., Early Childhood..., Life Skills Training, Customer Service, Crisis Intervention, Integrity Management, Advocacy, Healthcare
Education
Temple University
Bachelor of Arts (B.A.), Psychology
Progressions Companies Inc April 2015 - Present
Home July 2010 - Present
Target August 2011 - August 2012
Bancroft September 2007 - July 2010
TPG TeleManagement October 2002 - June 2005
Sesame Place 1999 - 2003
Skills
Applied Behavior..., Clinical Research, Document Creation, Creative Solutions, Data Management, Presentations, Liaison, Coaching, Training, Development Of Employees, Developmental..., Early Childhood..., Life Skills Training, Customer Service, Crisis Intervention, Integrity Management, Advocacy, Healthcare
Education
Temple University
Bachelor of Arts (B.A.), Psychology
Crystal Foster Crystal Foster's TPG TeleManagement Experience February 2008 - February 2012
Job Customer Support Project Manager/Trainer
Industry Consumer Services
Experience
Sharps Compliance, Inc. April 2012 - Present
TPG Telemanagement February 2008 - February 2012
Convergy's October 2007 - March 2008
Sitel Corporation April 2007 - September 2007
West Corporation July 2006 - March 2007
Community Learning Center June 2004 - March 2007
Sitel Corporation August 2005 - April 2006
Skills
Staff Development, Coaching, Supervisory Skills, Public Speaking, Applied Behavior..., Conflict Resolution, Training, Product Knowledge, NICE Call Recording, Salesforce.com, CRM, Customer Service, Customer Satisfaction, Customer Retention, Customer Acquisition, Customer Engagement, Customer Support, Long-term Customer..., Key Account Management, Six Sigma, Team Building, Call Centers, Customer Experience, Management, Leadership, Process Improvement, Account Management, Microsoft Office, Strategic Planning, Team Leadership, Microsoft Excel, Sales, Microsoft Word, Leadership Development, Recruiting, Time Management, PowerPoint, Outlook
Education
Bellevue University 2010 — 2011
BS, Adult Education
Metropolitan Community College 2004 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Sharps Compliance, Inc. April 2012 - Present
TPG Telemanagement February 2008 - February 2012
Convergy's October 2007 - March 2008
Sitel Corporation April 2007 - September 2007
West Corporation July 2006 - March 2007
Community Learning Center June 2004 - March 2007
Sitel Corporation August 2005 - April 2006
Skills
Staff Development, Coaching, Supervisory Skills, Public Speaking, Applied Behavior..., Conflict Resolution, Training, Product Knowledge, NICE Call Recording, Salesforce.com, CRM, Customer Service, Customer Satisfaction, Customer Retention, Customer Acquisition, Customer Engagement, Customer Support, Long-term Customer..., Key Account Management, Six Sigma, Team Building, Call Centers, Customer Experience, Management, Leadership, Process Improvement, Account Management, Microsoft Office, Strategic Planning, Team Leadership, Microsoft Excel, Sales, Microsoft Word, Leadership Development, Recruiting, Time Management, PowerPoint, Outlook
Education
Bellevue University 2010 — 2011
BS, Adult Education
Metropolitan Community College 2004 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Lauren Freedman's TPG TeleManagement Experience April 2013 - September 2013
Job Cafe server at Barnes and Noble
Industry Retail
Experience
Barnes and Noble May 2014 - Present
Chestnut Hill College October 2011 - May 2015
TPG TeleManagement April 2013 - September 2013
AMC Theatres April 2013 - August 2013
Wall Township Library May 2012 - August 2012
Skills
Communication, Editing, Writing, Tutoring, Social Media, Creative Writing, Teaching, Blogging, Critical Thinking, Spanish, Microsoft Office, Social Networking, Teamwork, English Literature
Education
Chestnut Hill College 2011 — 2015
Bachelor's degree, English Literature, 3.8
Barnes and Noble May 2014 - Present
Chestnut Hill College October 2011 - May 2015
TPG TeleManagement April 2013 - September 2013
AMC Theatres April 2013 - August 2013
Wall Township Library May 2012 - August 2012
Skills
Communication, Editing, Writing, Tutoring, Social Media, Creative Writing, Teaching, Blogging, Critical Thinking, Spanish, Microsoft Office, Social Networking, Teamwork, English Literature
Education
Chestnut Hill College 2011 — 2015
Bachelor's degree, English Literature, 3.8
Brian Powers's TPG TeleManagement Experience October 2009 - April 2011
Job Account Solutions Executive Customer Experience
Industry Telecommunications
Experience
NICE Systems April 2011 - Present
TPG TeleManagement October 2009 - April 2011
AIG December 2003 - October 2009
Verizon May 1998 - November 2003
Accenture (Andersen Business Consulting) May 1995 - September 1998
Verizon May 1994 - August 1994
Skills
Product Development, Marketing Strategy, Process Improvement, P&L Management, Product Management, Business Strategy, Business Intelligence..., Customer Experience, Project Management, Analytics, CRM, Product Marketing, Voice of the Customer, Business Intelligence, Management, Telecommunications, Leadership, Marketing, Sales Process, E-commerce
Education
Wake Forest University School of Business 1993 — 1995
MBA, Management
University of Georgia - Terry College of Business 1989 — 1993
BBA, Marketing
NICE Systems April 2011 - Present
TPG TeleManagement October 2009 - April 2011
AIG December 2003 - October 2009
Verizon May 1998 - November 2003
Accenture (Andersen Business Consulting) May 1995 - September 1998
Verizon May 1994 - August 1994
Skills
Product Development, Marketing Strategy, Process Improvement, P&L Management, Product Management, Business Strategy, Business Intelligence..., Customer Experience, Project Management, Analytics, CRM, Product Marketing, Voice of the Customer, Business Intelligence, Management, Telecommunications, Leadership, Marketing, Sales Process, E-commerce
Education
Wake Forest University School of Business 1993 — 1995
MBA, Management
University of Georgia - Terry College of Business 1989 — 1993
BBA, Marketing
Daniel L. Miller's TPG TeleManagement Experience August 2004 - February 2005
Job
Industry Hospital & Health Care
Experience
Prime Therapeutics August 2012 - Present
Prime Therapeutics February 2011 - August 2012
Prime Therapeutics June 2009 - February 2011
Hayneedle (formerly NetShops) August 2007 - February 2009
Hayneedle, Inc. January 2007 - August 2007
Hayneedle, Inc. April 2006 - January 2007
Hayneedle, Inc. December 2005 - April 2006
VoiceVision International March 2005 - November 2005
TPG TeleManagement August 2004 - February 2005
Adecco / Consulting - Contract Work for Verizon Wireless July 2003 - August 2004
Skills
Vendor Management, B2B, Sales, Order Fulfillment, Operations Management, Customer Retention, Team Building, Management, Call Center, Cross-functional Team..., Call Centers, Team Leadership, Strategic Planning, Telecommunications, Customer Service, Coaching, Training, Customer Experience, Leadership, Customer Satisfaction, Change Management, Project Management, Team Management, Quality Assurance, Outsourcing, Process Improvement, Account Management, Performance Management, Program Management, Retail, Business Process, Analysis, Budgets, New Business Development, Human Resources, CRM, Enterprise Software, Marketing, Strategy, Contact Centers, Workforce Management, Business Process..., Selling, Interviews, IVR, Salesforce.com, Time Management, Sales Operations, Business Development, Forecasting
Education
DeVry University
Addison, IL, Telecommunications Management
Prime Therapeutics August 2012 - Present
Prime Therapeutics February 2011 - August 2012
Prime Therapeutics June 2009 - February 2011
Hayneedle (formerly NetShops) August 2007 - February 2009
Hayneedle, Inc. January 2007 - August 2007
Hayneedle, Inc. April 2006 - January 2007
Hayneedle, Inc. December 2005 - April 2006
VoiceVision International March 2005 - November 2005
TPG TeleManagement August 2004 - February 2005
Adecco / Consulting - Contract Work for Verizon Wireless July 2003 - August 2004
Skills
Vendor Management, B2B, Sales, Order Fulfillment, Operations Management, Customer Retention, Team Building, Management, Call Center, Cross-functional Team..., Call Centers, Team Leadership, Strategic Planning, Telecommunications, Customer Service, Coaching, Training, Customer Experience, Leadership, Customer Satisfaction, Change Management, Project Management, Team Management, Quality Assurance, Outsourcing, Process Improvement, Account Management, Performance Management, Program Management, Retail, Business Process, Analysis, Budgets, New Business Development, Human Resources, CRM, Enterprise Software, Marketing, Strategy, Contact Centers, Workforce Management, Business Process..., Selling, Interviews, IVR, Salesforce.com, Time Management, Sales Operations, Business Development, Forecasting
Education
DeVry University
Addison, IL, Telecommunications Management
Christina Cowell's TPG TeleManagement Experience April 2001 - January 2007
Job Product Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software February 2015 - Present
inContact April 2013 - January 2015
Sykes (formerly ICT Group, Inc.) December 2007 - April 2013
ICT Group, Inc. January 2007 - December 2007
TPG TeleManagement April 2001 - January 2007
Philadelphia Phillies April 1998 - April 2001
Skills
Call Center, Outsourcing, Vendor Management, Telemarketing, Customer Satisfaction, CRM, Account Management, Process Improvement, Operations Management, Customer Experience, Call Centers, Management, Contact Centers, Program Management, Strategy, Leadership, Product Marketing, Quality Assurance, Training, Coaching, Forecasting, Sales, Team Leadership, Salesforce.com, Telecommunications, Workforce Management, Customer Retention, SaaS
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.85
Holy Family University 1997 — 2001
BS, Management/ Marketing
Aspect Software February 2015 - Present
inContact April 2013 - January 2015
Sykes (formerly ICT Group, Inc.) December 2007 - April 2013
ICT Group, Inc. January 2007 - December 2007
TPG TeleManagement April 2001 - January 2007
Philadelphia Phillies April 1998 - April 2001
Skills
Call Center, Outsourcing, Vendor Management, Telemarketing, Customer Satisfaction, CRM, Account Management, Process Improvement, Operations Management, Customer Experience, Call Centers, Management, Contact Centers, Program Management, Strategy, Leadership, Product Marketing, Quality Assurance, Training, Coaching, Forecasting, Sales, Team Leadership, Salesforce.com, Telecommunications, Workforce Management, Customer Retention, SaaS
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.85
Holy Family University 1997 — 2001
BS, Management/ Marketing
Tim Sobey's TPG TeleManagement Experience September 2008 - Present
Job Senior Software Engineer at TPG TeleManagement
Industry Computer Software
Experience
TPG TeleManagement September 2008 - Present
Paperless Solutions, Inc. April 2003 - September 2008
Paytrust, Inc. 1999 - 2003
Metavante 1998 - 2003
LogicWorks, Inc. 1996 - 1999
BrownStone Solutions, Inc. 1994 - 1996
DPF 4H Camp 1987 - 1993
Skills
Software Development, SDLC, Software Project..., SQL, Java, Data Warehousing, Crystal Reports, JavaScript, C#, XML, Windows, Microsoft SQL Server, Databases, Agile Methodologies, Web Services, Business Intelligence, .NET
Education
State University of New York at Albany 1990 — 1994
Bachelor of Applied Science (BASc), Computer Science
State University of New York at Albany 1990 — 1994
BS Computer Science, Computer Science
TPG TeleManagement September 2008 - Present
Paperless Solutions, Inc. April 2003 - September 2008
Paytrust, Inc. 1999 - 2003
Metavante 1998 - 2003
LogicWorks, Inc. 1996 - 1999
BrownStone Solutions, Inc. 1994 - 1996
DPF 4H Camp 1987 - 1993
Skills
Software Development, SDLC, Software Project..., SQL, Java, Data Warehousing, Crystal Reports, JavaScript, C#, XML, Windows, Microsoft SQL Server, Databases, Agile Methodologies, Web Services, Business Intelligence, .NET
Education
State University of New York at Albany 1990 — 1994
Bachelor of Applied Science (BASc), Computer Science
State University of New York at Albany 1990 — 1994
BS Computer Science, Computer Science
Jeremy Grantham's TPG TeleManagement Experience 2005 - 2006
Job Senior Account Executive at Mutual of Omaha
Industry Insurance
Experience
Mutual of Omaha June 2006 - Present
TPG TeleManagement 2005 - 2006
West Corporation 2004 - 2005
Memberworks 2000 - 2004
APAC Customer Services 1999 - 2000
West Teleservices 1998 - 1999
ITI Marketing Services 1994 - 1996
Skills
Account Management, Problem Solving, Customer Relations, Insurance, Telemarketing, Call Centers, Team Building, Process Improvement, Sales Management, Strategic Planning, Marketing Strategy, Customer Satisfaction, Sales, Marketing Communications, Team Leadership, Client Services, CRM, Customer Service, Customer Retention, Lead Generation, Leadership
Education
University of Nebraska-Lincoln
Mutual of Omaha June 2006 - Present
TPG TeleManagement 2005 - 2006
West Corporation 2004 - 2005
Memberworks 2000 - 2004
APAC Customer Services 1999 - 2000
West Teleservices 1998 - 1999
ITI Marketing Services 1994 - 1996
Skills
Account Management, Problem Solving, Customer Relations, Insurance, Telemarketing, Call Centers, Team Building, Process Improvement, Sales Management, Strategic Planning, Marketing Strategy, Customer Satisfaction, Sales, Marketing Communications, Team Leadership, Client Services, CRM, Customer Service, Customer Retention, Lead Generation, Leadership
Education
University of Nebraska-Lincoln
Barbara Balok's TPG TeleManagement Experience 2005 - 2006
Job Strategic Marketing Executive
Industry Telecommunications
Experience
Beebe Marketing March 2014 - Present
Cox Communications December 2006 - December 2013
TPG TeleManagement 2005 - 2006
Mutual of Omaha June 2003 - May 2005
Data Transmission Network March 1993 - June 2002
Skills
Marketing Strategy, Marketing Communications, Marketing, Strategic Planning, Sales, New Business Development, Direct Marketing, Budget, Lead Generation, Leadership, Business Strategy, Program Management, Customer Retention, Management, Online Advertising, Strategy, Strategic Partnerships, Account Management, CRM, Analytics, Email Marketing, Competitive Analysis, B2B, Social Media Marketing, Integrated Marketing, Advertising, Marketing Management, Budgets, Online Marketing, Product Marketing
Education
University of Nebraska at Omaha 1990 — 1992
BSBA, Economics
Beebe Marketing March 2014 - Present
Cox Communications December 2006 - December 2013
TPG TeleManagement 2005 - 2006
Mutual of Omaha June 2003 - May 2005
Data Transmission Network March 1993 - June 2002
Skills
Marketing Strategy, Marketing Communications, Marketing, Strategic Planning, Sales, New Business Development, Direct Marketing, Budget, Lead Generation, Leadership, Business Strategy, Program Management, Customer Retention, Management, Online Advertising, Strategy, Strategic Partnerships, Account Management, CRM, Analytics, Email Marketing, Competitive Analysis, B2B, Social Media Marketing, Integrated Marketing, Advertising, Marketing Management, Budgets, Online Marketing, Product Marketing
Education
University of Nebraska at Omaha 1990 — 1992
BSBA, Economics
Beth Holt's TPG TeleManagement Experience June 2011 - Present
Job Account Executive at TPG TeleManagement
Industry Outsourcing/Offshoring
Experience
TPG TeleManagement June 2011 - Present
iQor March 2009 - March 2012
Hirco July 2008 - March 2009
Zenta December 2001 - July 2008
Providian Financial September 2000 - November 2001
Reese Brothers 1995 - 2000
Eat'n Park Restaurants 1982 - 1995
Skills
Call Center, Operations Management, Performance Management, Vendor Management, Strategic Planning, Account Management, Team Building, Leadership, Process Improvement, Management, Outsourcing, Change Management, Team Management, BPO, Customer Engagement, Customer Service, Customer Satisfaction, Customer Insight, Collections, Team Leadership, Cross-functional Team..., Sales, Human Resources, Executive Management, CRM, Call Centers, Management Consulting, Strategy, Training, Business Development, Customer Retention, Business Strategy, Sales Management, Recruiting, Telecommunications, Talent Acquisition, New Business Development, Talent Management, Leadership Development, Customer Experience, Workforce Management, P&L Management, Employee Engagement, Business Process..., Telemarketing, Lead Generation, Contact Centers, Coaching, Program Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1987 — 1990
Master of Business Administration (MBA)
Carnegie Mellon University
University of Pittsburgh
Bachelor of Science (BS), Mathematics and Economics
TPG TeleManagement June 2011 - Present
iQor March 2009 - March 2012
Hirco July 2008 - March 2009
Zenta December 2001 - July 2008
Providian Financial September 2000 - November 2001
Reese Brothers 1995 - 2000
Eat'n Park Restaurants 1982 - 1995
Skills
Call Center, Operations Management, Performance Management, Vendor Management, Strategic Planning, Account Management, Team Building, Leadership, Process Improvement, Management, Outsourcing, Change Management, Team Management, BPO, Customer Engagement, Customer Service, Customer Satisfaction, Customer Insight, Collections, Team Leadership, Cross-functional Team..., Sales, Human Resources, Executive Management, CRM, Call Centers, Management Consulting, Strategy, Training, Business Development, Customer Retention, Business Strategy, Sales Management, Recruiting, Telecommunications, Talent Acquisition, New Business Development, Talent Management, Leadership Development, Customer Experience, Workforce Management, P&L Management, Employee Engagement, Business Process..., Telemarketing, Lead Generation, Contact Centers, Coaching, Program Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1987 — 1990
Master of Business Administration (MBA)
Carnegie Mellon University
University of Pittsburgh
Bachelor of Science (BS), Mathematics and Economics
Donna Gubbels's TPG TeleManagement Experience April 2010 - April 2013
Job Software Analyst at West Corporation
Industry Information Technology and Services
Experience
West Corporation April 2013 - Present
TPG TeleManagement April 2010 - April 2013
GMAC Insurance / Universal Warranty Corporation August 2008 - December 2009
First Data Resources March 1996 - December 2007
First Data Corporation March 1996 - December 2007
Sitel January 1993 - March 1996
Skills
User Acceptance Testing, Program Management, Business Analysis, Analysis, Software Development, Vendor Management, Business Process, SDLC, Business Requirements, Requirements Gathering, Lotus Notes, Visio, COBOL
Education
University of Nebraska at Omaha 2001 — 2006
MS, MIS
University of Nebraska at Omaha 1985 — 1991
BSBA, MIS
West Corporation April 2013 - Present
TPG TeleManagement April 2010 - April 2013
GMAC Insurance / Universal Warranty Corporation August 2008 - December 2009
First Data Resources March 1996 - December 2007
First Data Corporation March 1996 - December 2007
Sitel January 1993 - March 1996
Skills
User Acceptance Testing, Program Management, Business Analysis, Analysis, Software Development, Vendor Management, Business Process, SDLC, Business Requirements, Requirements Gathering, Lotus Notes, Visio, COBOL
Education
University of Nebraska at Omaha 2001 — 2006
MS, MIS
University of Nebraska at Omaha 1985 — 1991
BSBA, MIS
Jill Langenfeld's TPG TeleManagement Experience 1999 - 2003
Job UnitedHealth Group
Industry Hospital & Health Care
Experience
UnitedHealth Group July 2015 - Present
UnitedHealth Group July 2014 - July 2015
UnitedHealth Group October 2008 - July 2014
APAC Customer Services May 2003 - October 2008
TPG TeleManagement 1999 - 2003
Education
Bellevue University 2000 — 2003
Bachelors, Organizational Communication
UnitedHealth Group July 2015 - Present
UnitedHealth Group July 2014 - July 2015
UnitedHealth Group October 2008 - July 2014
APAC Customer Services May 2003 - October 2008
TPG TeleManagement 1999 - 2003
Education
Bellevue University 2000 — 2003
Bachelors, Organizational Communication
Peggy McCaslin's TPG TeleManagement Experience October 2002 - May 2008
Job Members Services Representative at Prime Thereapeutica
Industry Computer Hardware
Experience
Prime Therapeutics October 2010 - Present
Hewlett-Packard May 2008 - January 2010
TPG TeleManagement October 2002 - May 2008
Skills
Account Management, Customer Service, Process Improvement, Project Management, Team Management, Program Management, Microsoft Excel, Data Analysis, Banking, Microsoft Office, Call Centers
Education
Metropolitan Community College 1993 — 1995
Accounting
Prime Therapeutics October 2010 - Present
Hewlett-Packard May 2008 - January 2010
TPG TeleManagement October 2002 - May 2008
Skills
Account Management, Customer Service, Process Improvement, Project Management, Team Management, Program Management, Microsoft Excel, Data Analysis, Banking, Microsoft Office, Call Centers
Education
Metropolitan Community College 1993 — 1995
Accounting
Lisa Self's TPG TeleManagement Experience 2003 - 2005
Job Program Operations Manager
Industry Nonprofit Organization Management
Experience
E4E Relief May 2015 - Present
GlobalCom Solutions, LLC April 2005 - Present
Sam's Mart 2013 - 2015
GlobalCom Solutions 2005 - 2009
TPG TeleManagement 2003 - 2005
IMS 2002 - 2003
Telespectrum 1999 - 2002
Skills
Call Center, Telemarketing, Customer Experience, Workforce Management, Customer Retention, Contact Centers, Inbound Marketing, Customer Satisfaction, Vendor Management, BPO, Account Management, Outsourcing, CRM, Lead Generation, Call Centers, Call Center Development, Salesforce.com, Telecommunications, Customer Acquisition, Team Management
Education
Catawba College 1995 — 1999
Bachelor of Arts, Communication
E4E Relief May 2015 - Present
GlobalCom Solutions, LLC April 2005 - Present
Sam's Mart 2013 - 2015
GlobalCom Solutions 2005 - 2009
TPG TeleManagement 2003 - 2005
IMS 2002 - 2003
Telespectrum 1999 - 2002
Skills
Call Center, Telemarketing, Customer Experience, Workforce Management, Customer Retention, Contact Centers, Inbound Marketing, Customer Satisfaction, Vendor Management, BPO, Account Management, Outsourcing, CRM, Lead Generation, Call Centers, Call Center Development, Salesforce.com, Telecommunications, Customer Acquisition, Team Management
Education
Catawba College 1995 — 1999
Bachelor of Arts, Communication
Kokouvi Sedjro's TPG TeleManagement Experience June 2007 - March 2010
Job ind at Reliv International
Industry Market Research
Experience
Reliv International October 2010 - Present
TPG TeleManagement June 2007 - March 2010
Reliv International 2010 - 2010
INFO USA September 2007 - July 2008
First Data Resources October 1998 - June 2007
Education
University of Nebraska at Omaha 2000 — 2005
B.A., History
Reliv International October 2010 - Present
TPG TeleManagement June 2007 - March 2010
Reliv International 2010 - 2010
INFO USA September 2007 - July 2008
First Data Resources October 1998 - June 2007
Education
University of Nebraska at Omaha 2000 — 2005
B.A., History
Kamron Ochsner's TPG TeleManagement Experience July 2014 - Present
Job Director, Research and Analytics at TPG TeleManagement
Industry Internet
Experience
TPG TeleManagement July 2014 - Present
TPG TeleManagement 2009 - July 2014
PayPal September 2006 - April 2009
PayPal May 2005 - September 2006
PayPal August 2003 - May 2005
PayPal December 2002 - August 2003
Skills
Workforce Management, Customer Satisfaction, Call Centers, Call Center, CRM, Customer Experience, Business Intelligence, Team Leadership, Vendor Management, Customer Retention, Business Analysis, Customer Service, Marketing Analytics, E-commerce, Statistical Data..., Data Modeling, Monte Carlo Simulation, Microsoft SQL Server, SQL, Outsourcing, Analytics, Customer Relationship..., eCommerce, Team Leadership & Staff..., Data Mining, Numerical Simulation, Discrete Event..., SPSS, R, Data Science
Education
University of Nebraska at Omaha 2010 — 2012
Master of Science, Mathematics
University of Nebraska at Omaha 2006 — 2010
Master's, Business Administration
Bellevue University 1999 — 2001
Bachelor's of Science, Computer Information Systems
TPG TeleManagement July 2014 - Present
TPG TeleManagement 2009 - July 2014
PayPal September 2006 - April 2009
PayPal May 2005 - September 2006
PayPal August 2003 - May 2005
PayPal December 2002 - August 2003
Skills
Workforce Management, Customer Satisfaction, Call Centers, Call Center, CRM, Customer Experience, Business Intelligence, Team Leadership, Vendor Management, Customer Retention, Business Analysis, Customer Service, Marketing Analytics, E-commerce, Statistical Data..., Data Modeling, Monte Carlo Simulation, Microsoft SQL Server, SQL, Outsourcing, Analytics, Customer Relationship..., eCommerce, Team Leadership & Staff..., Data Mining, Numerical Simulation, Discrete Event..., SPSS, R, Data Science
Education
University of Nebraska at Omaha 2010 — 2012
Master of Science, Mathematics
University of Nebraska at Omaha 2006 — 2010
Master's, Business Administration
Bellevue University 1999 — 2001
Bachelor's of Science, Computer Information Systems
Jose Tine's TPG TeleManagement Experience December 2010 - August 2011
Job Account Manager at Team Software, Inc
Industry Computer Software
Experience
Team Software, Inc July 2011 - Present
TPG TeleManagement December 2010 - August 2011
Meta Payment Systems September 2008 - December 2010
Comverse Technology 2002 - 2008
CSG Systems January 2001 - July 2002
First Data Corporation February 1998 - January 2001
First Data Corporation January 1997 - February 1998
Skills
Spanish, Account Management, Relationship Management, Team Leadership, Project Management, Banking, Strategic Planning, Risk Management, SDLC, Strategy, Management, Telecommunications, CRM, Process Improvement, Business Analysis, Vendor Management, Leadership, Team Building, Program Management, Financial Services, Customer Service, Payments, Product Management, Key Account..., Multi-language
Education
University of Nebraska at Omaha
BSBA, Retail Management
Team Software, Inc July 2011 - Present
TPG TeleManagement December 2010 - August 2011
Meta Payment Systems September 2008 - December 2010
Comverse Technology 2002 - 2008
CSG Systems January 2001 - July 2002
First Data Corporation February 1998 - January 2001
First Data Corporation January 1997 - February 1998
Skills
Spanish, Account Management, Relationship Management, Team Leadership, Project Management, Banking, Strategic Planning, Risk Management, SDLC, Strategy, Management, Telecommunications, CRM, Process Improvement, Business Analysis, Vendor Management, Leadership, Team Building, Program Management, Financial Services, Customer Service, Payments, Product Management, Key Account..., Multi-language
Education
University of Nebraska at Omaha
BSBA, Retail Management
Melissa Foy's TPG TeleManagement Experience January 1999 - April 2004
Job Partner Marketing Manager at Cintra Software & Services
Industry Management Consulting
Experience
Cintra Software and Services July 2015 - Present
Cintra Software and Services December 2011 - July 2015
Cintra Software and Services June 2009 - January 2012
TPG TeleManagement January 1999 - April 2004
Skills
Sales, Performance Tuning, Management, Training, Program Management, Social Networking, Business Intelligence, Marketing, Coaching, SaaS, LinkedIn
Education
Fairfield University 1994 — 1998
BA, International Studies, Political Science
Cintra Software and Services July 2015 - Present
Cintra Software and Services December 2011 - July 2015
Cintra Software and Services June 2009 - January 2012
TPG TeleManagement January 1999 - April 2004
Skills
Sales, Performance Tuning, Management, Training, Program Management, Social Networking, Business Intelligence, Marketing, Coaching, SaaS, LinkedIn
Education
Fairfield University 1994 — 1998
BA, International Studies, Political Science
SCOTT OSBORNE's TPG TeleManagement Experience 2000 - 2002
Job Controller at Gibraltar Capital and Asset Management
Industry Construction
Experience
Gibraltar Capital and Asset Management January 2013 - Present
Pennrose Management Company November 2009 - January 2013
TRADITIONS OF AMERICA August 2008 - October 2009
Toll Brothers 2000 - 2008
TPG TeleManagement 2000 - 2002
KPMC 1993 - 1998
Skills
Property Management, Real Estate, Real Estate Development, Budgets, Financial Analysis, Contract Negotiation, Financial Reporting, Due Diligence, Accounting, Strategic Planning, Yardi, Construction, General Ledger, Microsoft Excel, Affordable Housing, Accounts Payable, Apartments, Customer Service, Investment Properties, Process Improvement
Education
University of Pittsburgh 1989 — 2004
Bachelor of Science (BS), Accounting and Business/Management
Gibraltar Capital and Asset Management January 2013 - Present
Pennrose Management Company November 2009 - January 2013
TRADITIONS OF AMERICA August 2008 - October 2009
Toll Brothers 2000 - 2008
TPG TeleManagement 2000 - 2002
KPMC 1993 - 1998
Skills
Property Management, Real Estate, Real Estate Development, Budgets, Financial Analysis, Contract Negotiation, Financial Reporting, Due Diligence, Accounting, Strategic Planning, Yardi, Construction, General Ledger, Microsoft Excel, Affordable Housing, Accounts Payable, Apartments, Customer Service, Investment Properties, Process Improvement
Education
University of Pittsburgh 1989 — 2004
Bachelor of Science (BS), Accounting and Business/Management
Laurie Srb's TPG TeleManagement Experience January 2010 - October 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TPG Telemanagement January 2010 - October 2011
First Data Corporation January 1999 - September 2008
Skills
Six Sigma
Education
University of Nebraska-Lincoln 1979 — 1981
Bachelor of Science, Business, Communication and English
TPG Telemanagement January 2010 - October 2011
First Data Corporation January 1999 - September 2008
Skills
Six Sigma
Education
University of Nebraska-Lincoln 1979 — 1981
Bachelor of Science, Business, Communication and English
Brooke Cemer's TPG TeleManagement Experience July 2008 - July 2010
Job Recruiter at Nebraska Furniture Mart
Industry Professional Training & Coaching
Experience
Nebraska Furniture Mart August 2015 - Present
West Corporation April 2011 - Present
West Corporation July 2010 - January 2011
TPG TeleManagement July 2008 - July 2010
Skills
Employee Engagement, Talent Acquisition, Performance Management, Vendor Management, Call Center, Recruiting, Employee Relations, Employee Benefits, Technical Recruiting, Call Centers, Interviews, Team Building, PeopleSoft, Management, Onboarding, Internet Recruiting, Customer Satisfaction, Applicant Tracking..., Process Improvement, Human Resources, College Recruiting, Customer Service, Talent Management, Leadership, Coaching, HRIS, Training, Hiring, Organizational..., Screening, HR Policies, Sourcing, Employee Training, Workforce Planning, Temporary Placement, New Hire Orientations
Education
Bellevue University 2009 — 2011
Blair (gradeschool)
Blair (gradeschool)
Blair (gradeschool)
Blair (gradeschool)
Nebraska Furniture Mart August 2015 - Present
West Corporation April 2011 - Present
West Corporation July 2010 - January 2011
TPG TeleManagement July 2008 - July 2010
Skills
Employee Engagement, Talent Acquisition, Performance Management, Vendor Management, Call Center, Recruiting, Employee Relations, Employee Benefits, Technical Recruiting, Call Centers, Interviews, Team Building, PeopleSoft, Management, Onboarding, Internet Recruiting, Customer Satisfaction, Applicant Tracking..., Process Improvement, Human Resources, College Recruiting, Customer Service, Talent Management, Leadership, Coaching, HRIS, Training, Hiring, Organizational..., Screening, HR Policies, Sourcing, Employee Training, Workforce Planning, Temporary Placement, New Hire Orientations
Education
Bellevue University 2009 — 2011
Blair (gradeschool)
Blair (gradeschool)
Blair (gradeschool)
Blair (gradeschool)
Jennie Soby's TPG TeleManagement Experience June 2009 - November 2010
Job at Centris Federal Credit Union
Industry Real Estate
Experience
Centris Federal Credit Union September 2012 - Present
Robert half - office team June 2011 - August 2013
Robert Half International December 2010 - June 2011
TPG TeleManagement June 2009 - November 2010
McDonald's Corporation July 2006 - May 2008
MAXIMUS August 2004 - May 2006
Boys and Girls Clubs of America July 2003 - April 2004
Skills
Organizing, Social Responsibility, Qualitative Research, Time Management, Call Centers, Customer Service, Health Insurance, Healthcare, Telephone Skills, Teamwork, Filing, Fax, Data Entry, Microsoft Excel, Microsoft Office, Administrative..., Outlook, Spreadsheets, Phone Etiquette, Microsoft Word, Team Building, Management, Leadership, Customer Satisfaction, PowerPoint, Public Speaking, Sales, Administrative..., Mortgage Lending, Coaching, Operations Management, Strategic Planning, Team Leadership, Marketing, Loans, Process Improvement, Banking, Finance, Negotiation, Credit, Sales Management, Performance Management, Leadership Development, Social Media, Vendor Management, Marketing Strategy, Project Management, Budgets, Inventory Management, Teaching
Education
Bellevue University 2010 — 2012
Bachelors, Health Care Management
Metropolitan Community College 1999 — 2004
Associate of Arts (AAS), Business Administration and Management, General
Wayne State College 1994 — 1995
Music Education
Boys Town High School 1990 — 1994
Centris Federal Credit Union September 2012 - Present
Robert half - office team June 2011 - August 2013
Robert Half International December 2010 - June 2011
TPG TeleManagement June 2009 - November 2010
McDonald's Corporation July 2006 - May 2008
MAXIMUS August 2004 - May 2006
Boys and Girls Clubs of America July 2003 - April 2004
Skills
Organizing, Social Responsibility, Qualitative Research, Time Management, Call Centers, Customer Service, Health Insurance, Healthcare, Telephone Skills, Teamwork, Filing, Fax, Data Entry, Microsoft Excel, Microsoft Office, Administrative..., Outlook, Spreadsheets, Phone Etiquette, Microsoft Word, Team Building, Management, Leadership, Customer Satisfaction, PowerPoint, Public Speaking, Sales, Administrative..., Mortgage Lending, Coaching, Operations Management, Strategic Planning, Team Leadership, Marketing, Loans, Process Improvement, Banking, Finance, Negotiation, Credit, Sales Management, Performance Management, Leadership Development, Social Media, Vendor Management, Marketing Strategy, Project Management, Budgets, Inventory Management, Teaching
Education
Bellevue University 2010 — 2012
Bachelors, Health Care Management
Metropolitan Community College 1999 — 2004
Associate of Arts (AAS), Business Administration and Management, General
Wayne State College 1994 — 1995
Music Education
Boys Town High School 1990 — 1994
Elsie Amegatcher's TPG TeleManagement Experience March 2008 - Present
Job Quality Assurance Analyst at TPG TeleManagement
Industry Telecommunications
Experience
The Church of Pentecost INC. Omaha January 2011 - Present
TPG TeleManagement March 2008 - Present
Education
Bellevue University 2006 — 2010
Masters, MS in Management Information Systems
The Nottingham Trent University 2001 — 2005
BS, Information Systems
The Church of Pentecost INC. Omaha January 2011 - Present
TPG TeleManagement March 2008 - Present
Education
Bellevue University 2006 — 2010
Masters, MS in Management Information Systems
The Nottingham Trent University 2001 — 2005
BS, Information Systems
Darlene Adams's TPG TeleManagement Experience October 2010 - Present
Job Director Strategic Services at TPG TeleManagement
Industry Telecommunications
Experience
TPG TeleManagement October 2010 - Present
Frontier Communications July 2010 - October 2010
Verizon March 2006 - July 2010
MCI October 1990 - March 2006
Skills
Data Warehousing, Call Center, Organizational..., Customer Retention, SharePoint, Technology Management, Vendor Management, Process Improvement, Telecommunications, Cross-functional Team..., Project Management, Business Process..., IT Management, Call Centers, Training, Leadership, CRM, Business Strategy, Program Management, MS Project, Management, Sales, Competitive Analysis, Outsourcing, Performance Management, Change Management, Customer Experience, Strategy, Operations Management, Team Leadership, Executive Management, Business Analysis, Customer Satisfaction, Team Building, Coaching, Account Management, Product Management, Business Development
Education
Eastern New Mexico University 1978 — 1982
BA, Marketing, Business Management
TPG TeleManagement October 2010 - Present
Frontier Communications July 2010 - October 2010
Verizon March 2006 - July 2010
MCI October 1990 - March 2006
Skills
Data Warehousing, Call Center, Organizational..., Customer Retention, SharePoint, Technology Management, Vendor Management, Process Improvement, Telecommunications, Cross-functional Team..., Project Management, Business Process..., IT Management, Call Centers, Training, Leadership, CRM, Business Strategy, Program Management, MS Project, Management, Sales, Competitive Analysis, Outsourcing, Performance Management, Change Management, Customer Experience, Strategy, Operations Management, Team Leadership, Executive Management, Business Analysis, Customer Satisfaction, Team Building, Coaching, Account Management, Product Management, Business Development
Education
Eastern New Mexico University 1978 — 1982
BA, Marketing, Business Management
Chris Nuce's TPG TeleManagement Experience September 2009 - January 2011
Job Customer Service at Ginger Valley
Industry Media Production
Experience
Ginger Valley March 2014 - Present
Better World Books February 2013 - March 2014
Veterans Health Administration June 2012 - September 2012
Lowe's Home Improvement May 2011 - April 2012
TPG TeleManagement September 2009 - January 2011
Artists Cooperative Gallery October 2009 - October 2010
CEIP Gutierrez Mata October 2008 - June 2009
Johnson Brothers Liquor Co. October 2006 - October 2007
UPS August 2006 - February 2007
Skills
Spanish, Creative Writing, Prioritize Workload, Communication, Multicultural, Idea Generation, Microsoft Office, Adobe Creative Suite, Problem Solving, Screenwriting, Film Production, Video Editing
Education
DePaul University 2014 — 2017
Master's Degree, Film/Cinema/Video Studies
The University of New Mexico 2011 — 2013
non-degree courses, Film/Video and Photographic Arts
University of Nebraska at Omaha 2006 — 2008
Bachelor's degree, Spanish Language and Literature
Ginger Valley March 2014 - Present
Better World Books February 2013 - March 2014
Veterans Health Administration June 2012 - September 2012
Lowe's Home Improvement May 2011 - April 2012
TPG TeleManagement September 2009 - January 2011
Artists Cooperative Gallery October 2009 - October 2010
CEIP Gutierrez Mata October 2008 - June 2009
Johnson Brothers Liquor Co. October 2006 - October 2007
UPS August 2006 - February 2007
Skills
Spanish, Creative Writing, Prioritize Workload, Communication, Multicultural, Idea Generation, Microsoft Office, Adobe Creative Suite, Problem Solving, Screenwriting, Film Production, Video Editing
Education
DePaul University 2014 — 2017
Master's Degree, Film/Cinema/Video Studies
The University of New Mexico 2011 — 2013
non-degree courses, Film/Video and Photographic Arts
University of Nebraska at Omaha 2006 — 2008
Bachelor's degree, Spanish Language and Literature
Stephen Carnavil's TPG TeleManagement Experience April 2011 - Present
Job Technology Professional
Industry Computer Software
Experience
TPG TeleManagement April 2011 - Present
Montgomery County ITS May 2005 - August 2008
Skills
Access, Software Documentation, Data Analysis, Microsoft Office, Data Management, Microsoft Excel, Stored Procedures, Project Management, Statistics, Database Triggers, Microsoft Word, PowerPoint, ODBC, T-SQL, VSS, DTS
Education
Penn State University 2004 — 2009
Bachelor of Science (BS), Information Sciences and Technology (IST)
TPG TeleManagement April 2011 - Present
Montgomery County ITS May 2005 - August 2008
Skills
Access, Software Documentation, Data Analysis, Microsoft Office, Data Management, Microsoft Excel, Stored Procedures, Project Management, Statistics, Database Triggers, Microsoft Word, PowerPoint, ODBC, T-SQL, VSS, DTS
Education
Penn State University 2004 — 2009
Bachelor of Science (BS), Information Sciences and Technology (IST)
Sheila Luntz's TPG TeleManagement Experience August 2011 - Present
Job behavior analyst at TPG TeleManagement
Industry Financial Services
Experience
TPG TeleManagement August 2011 - Present
Bank of the West June 2009 - September 2011
Innovation research March 2009 - June 2010
Ford Motor Company October 1990 - December 2005
Skills
Negotiation, System Administration, Credit, Banking, Call Center, Customer Service, Loans, Credit Cards, Credit Analysis, Customer Satisfaction, Risk Management, Process Improvement, Financial Analysis, Cash Management, Mortgage Lending
Education
San Diego State University-California State University 1978 — 1979
na
BLAIR High School 1974 — 1977
yes, English.Economics, Math
TPG TeleManagement August 2011 - Present
Bank of the West June 2009 - September 2011
Innovation research March 2009 - June 2010
Ford Motor Company October 1990 - December 2005
Skills
Negotiation, System Administration, Credit, Banking, Call Center, Customer Service, Loans, Credit Cards, Credit Analysis, Customer Satisfaction, Risk Management, Process Improvement, Financial Analysis, Cash Management, Mortgage Lending
Education
San Diego State University-California State University 1978 — 1979
na
BLAIR High School 1974 — 1977
yes, English.Economics, Math
Massara Bob's TPG TeleManagement Experience May 2011 - Present
Job Working
Industry Professional Training & Coaching
Experience
TPG TeleManagement May 2011 - Present
TPG TeleManagement May 2011 - Present
Dex One April 1983 - February 2009
Skills
Customer Service, Public Speaking, Strategic Planning, Marketing, Microsoft Office
Education
University of Nebraska at Omaha
B.S.B.A., Business/Marketing
TPG TeleManagement May 2011 - Present
TPG TeleManagement May 2011 - Present
Dex One April 1983 - February 2009
Skills
Customer Service, Public Speaking, Strategic Planning, Marketing, Microsoft Office
Education
University of Nebraska at Omaha
B.S.B.A., Business/Marketing
Janelle Hunt's TPG TeleManagement Experience July 2008 - 2012
Job Sign Language Interpreter
Industry Translation and Localization
Experience
Bellevue Public Schools August 2012 - Present
TPG TeleManagement July 2008 - 2012
Skills
PowerPoint, Teaching, American Sign Language
Education
Iowa Western Community College 2009 — 2012
AAS, Sign Language Interpreting
University of Nebraska at Omaha 1997 — 1999
M.S., Public Administration
University of Nebraska at Omaha 1994 — 1996
B.S., Business
Northeastern Oklahoma A&M College 1989 — 1991
continued at UNO
Bellevue Public Schools August 2012 - Present
TPG TeleManagement July 2008 - 2012
Skills
PowerPoint, Teaching, American Sign Language
Education
Iowa Western Community College 2009 — 2012
AAS, Sign Language Interpreting
University of Nebraska at Omaha 1997 — 1999
M.S., Public Administration
University of Nebraska at Omaha 1994 — 1996
B.S., Business
Northeastern Oklahoma A&M College 1989 — 1991
continued at UNO
Staci Allen's TPG TeleManagement Experience June 2011 - August 2013
Job Senior Measurement Analyst at TPG TeleManagement
Industry Professional Training & Coaching
Experience
Aflac September 2013 - Present
TPG TeleManagement June 2011 - August 2013
Sitel June 2009 - June 2011
Skills
Call Centers, Quality Assurance, Coaching, Leadership Development, Training, Organizational..., Organizational..., Leadership, Customer Experience, Performance Management, Auditing, Process Improvement, Employee Engagement, Team Leadership, Outlook, Emotional Intelligence, Team Building
Education
Kaplan University-Omaha Campus 2011 — 2012
Associate of Applied Science, Business Administration, Management and Operations
Metropolitan Community College 2006 — 2006
GED
Aflac September 2013 - Present
TPG TeleManagement June 2011 - August 2013
Sitel June 2009 - June 2011
Skills
Call Centers, Quality Assurance, Coaching, Leadership Development, Training, Organizational..., Organizational..., Leadership, Customer Experience, Performance Management, Auditing, Process Improvement, Employee Engagement, Team Leadership, Outlook, Emotional Intelligence, Team Building
Education
Kaplan University-Omaha Campus 2011 — 2012
Associate of Applied Science, Business Administration, Management and Operations
Metropolitan Community College 2006 — 2006
GED
Aaron Pope's TPG TeleManagement Experience January 2012 - July 2013
Job Client Services Specialist at Lincoln Financial Group
Industry Insurance
Experience
Lincoln Financial Group September 2013 - Present
TPG TeleManagement January 2012 - July 2013
Nebraska Furniture Mart February 2011 - December 2011
Nebraska Furniture Mart December 2009 - February 2011
Skills
Training, Customer Service, Sales, Process Improvement, Call Centers, Customer Satisfaction, Customer Experience, Coaching, Team Leadership, Microsoft Word, Outlook, Data Entry, Team Building, Retail, Microsoft Excel, Inventory Management, Management, Quality Assurance, Data Analysis, Leadership
Education
Bellevue University 2013 — 2014
Bachelor of Science (BS), Management of Human Resources
Metropolitan Community College 2010 — 2012
Associate's degree, Business Management
Lincoln Financial Group September 2013 - Present
TPG TeleManagement January 2012 - July 2013
Nebraska Furniture Mart February 2011 - December 2011
Nebraska Furniture Mart December 2009 - February 2011
Skills
Training, Customer Service, Sales, Process Improvement, Call Centers, Customer Satisfaction, Customer Experience, Coaching, Team Leadership, Microsoft Word, Outlook, Data Entry, Team Building, Retail, Microsoft Excel, Inventory Management, Management, Quality Assurance, Data Analysis, Leadership
Education
Bellevue University 2013 — 2014
Bachelor of Science (BS), Management of Human Resources
Metropolitan Community College 2010 — 2012
Associate's degree, Business Management
Tessa Randolph's TPG TeleManagement Experience November 2011 - Present
Job Senior Measurement Analyst at TPG TeleManagement
Industry Professional Training & Coaching
Experience
TPG TeleManagement November 2011 - Present
Bank of America February 2011 - September 2011
Lane Bryant October 2010 - February 2011
Boy Scouts of America March 2010 - June 2010
University of Nebraska at Omaha January 2008 - December 2008
Skills
Data Analysis, Analytics, Training, Analysis, Call Centers, Leadership Development, Process Improvement, Coaching, Database Marketing, Customer Experience, Statistics, Organizational..., Management
Education
University of Nebraska at Omaha 2006 — 2008
Bachelor of Science degree in Journalism, Public Relations, Advertising, and Applied Communication
South Dakota State University 2004 — 2006
University of Hawaii at Manoa 2005 — 2005
TPG TeleManagement November 2011 - Present
Bank of America February 2011 - September 2011
Lane Bryant October 2010 - February 2011
Boy Scouts of America March 2010 - June 2010
University of Nebraska at Omaha January 2008 - December 2008
Skills
Data Analysis, Analytics, Training, Analysis, Call Centers, Leadership Development, Process Improvement, Coaching, Database Marketing, Customer Experience, Statistics, Organizational..., Management
Education
University of Nebraska at Omaha 2006 — 2008
Bachelor of Science degree in Journalism, Public Relations, Advertising, and Applied Communication
South Dakota State University 2004 — 2006
University of Hawaii at Manoa 2005 — 2005
Brett Brazier's TPG TeleManagement Experience May 2010 - January 2012
Job Help Desk Services Specialist at Cosentry
Industry Telecommunications
Experience
Cosentry July 2014 - Present
West Interactive January 2012 - June 2014
TPG TeleManagement May 2010 - January 2012
Skills
Coaching, Call Centers, Training, Customer Experience, Customer Satisfaction, Team Building, Microsoft Office, Customer Service, Leadership, PowerPoint, Program Management, Instructional Design, HTML, Research, Microsoft Word, Management, Social Media, Project Management, Microsoft Excel, Supervisory Skills, Outlook, Active Directory, VMware, Genesys, Bomgar, Remote Desktop
Education
ITT Technical Institute-Omaha 2009 — 2014
Bachelor's Degree, Bachelors of Computer Science: Game Design, 3.35 GPA
ITT Technical Institute-Omaha 2009 — 2013
Associate's degree, Design and Visual Communications, General
Cosentry July 2014 - Present
West Interactive January 2012 - June 2014
TPG TeleManagement May 2010 - January 2012
Skills
Coaching, Call Centers, Training, Customer Experience, Customer Satisfaction, Team Building, Microsoft Office, Customer Service, Leadership, PowerPoint, Program Management, Instructional Design, HTML, Research, Microsoft Word, Management, Social Media, Project Management, Microsoft Excel, Supervisory Skills, Outlook, Active Directory, VMware, Genesys, Bomgar, Remote Desktop
Education
ITT Technical Institute-Omaha 2009 — 2014
Bachelor's Degree, Bachelors of Computer Science: Game Design, 3.35 GPA
ITT Technical Institute-Omaha 2009 — 2013
Associate's degree, Design and Visual Communications, General
Jim Dingman's TPG TeleManagement Experience January 2008 - March 2010
Job Student at Chemical Dependency Counselor
Industry Mental Health Care
Experience
Chemical Dependency Counselor June 2014 - Present
TPG TeleManagement January 2008 - March 2010
Skills
Microsoft Excel, English, Outlook, HTML
Education
University of Nebraska at Omaha
Chemical Dependency Counselor June 2014 - Present
TPG TeleManagement January 2008 - March 2010
Skills
Microsoft Excel, English, Outlook, HTML
Education
University of Nebraska at Omaha