Experience
Arkansas Blue Cross Blue Shield   December 2013 - Present

Skills
Healthcare, Medicare, Managed Care, Nursing, HIPAA, Health Insurance, Medicaid, Case Management, Disease Management, Hospitals

Education
Collin County Community College   2007 — 2009
Associate of Science (A.S.), Nursing Science

Experience
Arkansas Blue Cross Blue Shield   March 2013 - Present
Celebrate Recovery at New Life Church   2009 - Present
Arkansas Blue Cross Blue Shield   October 2006 - March 2013
Arkansas Blue Cross Blue Shield   August 2004 - October 2006
Arkansas Blue Cross Blue Shield   April 2000 - August 2004
Arkansas Blue Cross Blue Shield   January 1999 - April 2000

Skills
Healthcare, Public Speaking, Team Building, Training, Outlook, Leadership, Leadership Development, Microsoft Excel, Microsoft Office, Microsoft Word, Access, Strategic Planning, PowerPoint, Provider Relations, Health Insurance, Coaching, HIPAA

Education
Central Baptist College   2002 — 2004
Bachelors Organizational Management

Williams Baptist College   1997 — 1998
Elementary Education and Teaching

Experience
North Little Rock Wastewater Utility   July 2012 - Present
Harrison Energy Partners  April 2011 - July 2012
State of Arkansas  June 2009 - September 2010
Arkansas Blue Cross Blue Shield   April 1999 - August 2008

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Windows, MS Offfice, Microsoft...

Education
University of Central Arkansas   1996 — 1998
BSE, Elementary Education and Teaching, K-6

Arkansas State University-Beebe   1994 — 1996
Associate of Arts (AA), Elementary Education and Teaching, K-6

Experience
Arkansas Blue Cross Blue Shield   August 2015 - Present
Arkansas Blue Cross Blue Shield   September 2010 - Present
Arkansas Blue Cross Blue Shield   January 2007 - September 2010
Arkansas Blue Cross Blue Shield   March 2003 - December 2006
Arkansas Blue Cross Blue Shield   March 1996 - March 2003

Skills
Medical Underwriting, Reinsurance, Captives, Project Management, Data Analysis, Team Leadership, Financial Analysis, Management, Sales, Underwriting, Health Insurance, Marketing, Access, Insurance, Process Improvement, Customer Service, Healthcare

Education
Northwestern University - Kellogg School of Management   2012 — 2012
Advanced Executive Program, Business Administration and Management, General

University of Arkansas at Little Rock   1993 — 1995
Master of Health Services Administration, Health/Health Care Administration/Management

Arkansas State University   1988 — 1992
Bachelor of Science (B.S.), Health Services Administration

Experience
Arkansas Blue Cross Blue Shield   January 2006 - Present
Enterprise Rent-A-Car  2012 - 2013
Cingular Wireless  November 2004 - July 2005
Custom Direct, Inc.   August 1998 - November 2004

Skills
Insurance, Customer Service, Access, PowerPoint, Team Building, Training, Call Centers, Health Insurance, Data Entry, Microsoft Excel, Microsoft Word, Outlook, Coaching, Underwriting, Process Improvement, Public Speaking, Direct Patient Care, Microsoft Office, Research

Education
Central Baptist College
Organizational Management

Experience
Arkansas Blue Cross Blue Shield   September 2014 - Present
Arkansas Center for Surgical Excellence   April 2012 - September 2014
SALINE MEMORIAL HOSPITAL  October 2009 - September 2014
Mary Shiels Hospital   August 2007 - October 2009
United States Air Force  December 2001 - July 2006

Education
Capella University   2011 — 2015
Master of Science (MS), Human Behavior

Universty of Arkansas Monticello   1994 — 2000
Bachelor of Science (BS), Registered Nursing/Registered Nurse

Experience
Arkansas Attorney General  July 2015 - Present
State of Arkansas Insurance Department   September 2013 - Present
Edward Jones  May 2012 - August 2013
United Health Care  January 2008 - December 2009
Arkansas Blue Cross Blue Shield   2002 - 2006

Skills
Customer Service, Microsoft Office, Insurance, Telephone Skills, Microsoft Word, Microsoft Excel, Data Entry, Public Speaking, PowerPoint, Social Media, Administrative..., Training, Office Management, Employee Relations, Event Planning, Human Resources, Call Centers, Recruiting, Creative Writing, Editing, Windows 7, Teaching, Outlook, Sales, Spreadsheets, Payroll, Process Scheduler, Administration, Leadership, Nonprofits, Team Leadership, Research, Public Relations, Health Insurance, Access, QuickBooks, Series 7, Long Term Care Insurance, Mutual Funds, Team Building, Policy, Interviews, Risk Management, Fixed Annuities, Negotiation, Retirement Planning, Accounts Receivable, HRIS, Emergency Management, Data Analysis

Education
Arkansas Tech University   2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Public Relations/Image Management

Arkansas State University   1999 — 2001
Bachelor of Business Administration (B.B.A.), English

Wynne high school   1979 — 1983
High school diploma

Experience
Arkansas Pregnancy Resource Center   August 2013 - Present
Ark Blue Cross & Blue Shield   August 2009 - July 2012
Arkansas Blue Cross Blue Shield   2009 - 2012
Chenal Restoration   August 2008 - July 2009
King Steel Inc   January 2005 - April 2008
INNERFACE Sign Systems   November 2003 - January 2005
Admin Assist/Reservation, Catholic Diocese   March 2001 - March 2003
Atlanta Center for Athletes   October 1997 - January 2000

Skills
Invoicing, Accounts Payable, Account Reconciliation, Accounting, Time Management, Auditing, Bookkeeping, Insurance, PowerPoint, Payroll, Strategic Planning, Administrative..., Access, Data Entry, Spreadsheets, Microsoft Excel, Customer Service, Employee Benefits, Team Building, Microsoft Office

Education
Arkansas State University
Early Childhood Education

Experience
Platinum Technology Group  May 2014 - Present
Platinum Technology Group  May 2014 - Present
Francis Tuttle Technology Center / Meridian Technology Center   October 2013 - Present
Beltone Electronics, Corp.   January 2006 - January 2013
Leader Development Institute   March 2002 - December 2005
The Fountains at Canterbury   October 2000 - March 2002
Advancia Corporation  February 2000 - October 2000
Arkansas Blue Cross Blue Shield   February 1998 - February 2000
Candid Color Systems  September 1994 - February 1998
United States Air Force  October 1981 - June 1988

Skills
Employee Training, Training, Recruiting, Team Building, Personnel Management, Program Management, Deferred Compensation, New Hire Orientations, Employee Relations, Performance Management, Human Resources, Talent Management, Nonprofits, Employee Benefits, Succession Planning, Talent Acquisition, Leadership Development, Applicant Tracking..., Management, Coaching, Sales, Benefits Administration, Onboarding, Leadership, Organizational..., Team Leadership, HRIS, Process Improvement, Operations Management, Business Development

Education
University of Central Oklahoma   1989 — 1992
BBA, Human Resource Management

Community College of the Air Force   1981 — 1988
Associate's Degree, Intelligence Collection

Edmond Memorial High School   1974 — 1978

Experience
Arkansas Blue Cross Blue Shield   March 2004 - Present
Beatiful You   January 2006 - January 2013

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Nonprofits

Education
University of Phoenix   2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General

Pulaski Technical College   2012 — 2013
Associate of Arts (A.A.), General Studies

Arthur's Beauty College Inc
Certificate / Stylist, Hair Styling/Stylist and Hair Design

Experience
Ridout Lumber   July 2013 - Present
Medlinc CNA School   March 2012 - July 2013
Arkansas Blue Cross Blue Shield   January 2011 - March 2012

Skills
Retail, Customer Service, Sales, Merchandising, Sales Management, Microsoft Office, Inventory Management, Visual Merchandising, Microsoft Excel, Account Management, Management, Marketing, Marketing Strategy, Microsoft Word, PowerPoint, Team Leadership, Team Building, Customer Satisfaction

Education
Arkansas Tech University   2008 — 2012
Bachelor's degree, Wellness Science/ Accounting

UACCM   2006 — 2008
Wellness Science

Experience
Arkansas Blue Cross Blue Shield   September 2014 - Present
Arkansas Blue Cross Blue Shield   April 2014 - September 2014
Arkansas Blue Cross Blue Shield   August 2013 - April 2014
Arkansas Blue Cross Blue Shield   March 2012 - August 2013
MetLife  January 2012 - March 2012
State Farm Insurance  May 2005 - January 2012

Skills
Health Insurance, Customer Service, Microsoft Excel, Underwriting, Life Insurance, Variable Annuities, Universal Life, Financial Analysis, Training, Fixed Annuities, Commercial Insurance, Process Improvement, Property, Employee Benefits, Sales, Risk Management, Property & Casualty..., Whole Life, Long Term Care Insurance, Leadership, Long-term Care, Insurance, Claim, Financial Reporting, Financial Risk, Trend Analysis, Financial Forecasting, Root Cause Analysis, Healthcare Analytics

Education
Grand Canyon University   2009 — 2012
Master of Business Administration (M.B.A.)

Arkansas State University   2003 — 2005
Bachelor of Science (B.S.), Mathematics

Experience
St. Bernard's Healthcare   November 2002 - Present
Arkansas Blue Cross Blue Shield   March 1988 - August 1993
Texas Instruments  March 1986 - November 1988

Skills
Meditech, EMR, IT Healthcare, HL7, Cloverleaf, COBOL, JCL, IMS DB/DC, VSAM, Informatics, Healthcare Information..., EHR, HIPAA

Education
Arkansas State University
Bachelor of Science (BS), Computer Information Systems

University of Arkansas at Fayetteville

Experience
Edward Jones  May 2012 - Present
United Healthcare  January 2008 - January 2010
Pulaski Bank  January 2007 - January 2008
Arkansas Blue Cross Blue Shield   May 2002 - October 2006
Stuart and McCastlain Law Office   January 1997 - July 2000

Skills
Insurance, Call Centers, Claim, Customer Service, Data Entry, Employee Benefits, Finance, Health Insurance, Legal Writing, Training, Accounting

Education
Arkansas State University-Beebe   1997 — 1999
Business

Experience
Arkansas Blue Cross Blue Shield   August 2013 - Present
Experian Consumer Direct  July 2012 - June 2013
Experian Consumer Direct  July 2008 - July 2012
Mosie Boyd Attorney at Law   January 2011 - May 2011
Guard Tronic Alarm Company   December 2005 - June 2008

Skills
Customer Service, Excel, Problem Solving, Microsoft Office, Word, PowerPoint, Supervisory Skills, Outlook, Call Centers, Training, Access, Team Building, Public Speaking, Social Media, Troubleshooting, Windows, Customer Experience, Administration, Administrative..., Team Leadership, Process Improvement, Microsoft Excel

Education
University of Arkansas   2010 — 2012
Associate's of Applied Science, Administrative Professional Technology

Carl Albert State College   2008 — 2009

Experience
Arkansas Blue Cross Blue Shield   February 2011 - Present
Washington Regional Medical Center  June 2010 - January 2011

Skills
Medicare, Health Insurance, Healthcare Information..., Healthcare, Medical Terminology, Microsoft Office, Insurance, Claim, Medical Billing, HIPAA, Medicaid, Provider Relations, Revenue Cycle, Managed Care

Education
Arkansas Tech University   2008 — 2010
Bachelor of Science (BS), Health Information Management

NorthWest Arkansas Community College   2006 — 2008
Associate of Arts (AA)

Experience
Arkansas Blue Cross Blue Shield   December 2014 - Present
Immerse Arkansas   May 2012 - November 2014
University of Arkansas at Little Rock  January 2013 - May 2013
Immerse Arkansas   March 2011 - May 2012
First Baptist Church of Benton, AR   May 2011 - August 2011
University of Arkansas at Little Rock  August 2010 - August 2011
Ozark Guidance  October 2009 - June 2010
MARS Advertising  August 2008 - August 2009
Saatchi & Saatchi X  May 2008 - August 2008

Skills
Marketing Strategy, Non-profit..., Program Development, Program Evaluation, Program Management, Strategy, Fundraising, Grant Writing, Marketing, Management, Project Management, Group Dynamics, Non-profits, Solution Development, Community Outreach, Community Engagement, Community Development, Volunteer Management, Volunteer Recruiting, Research, Volunteer Training, Social Services, Group Therapy, Customer Insight, Literature Reviews, Project Planning, Budgets, Marketing Communications, Social Media, Social Media Marketing, Advertising, Marketing Research, Event Planning, Strategic Planning, Public Relations, Event Management, Market Research, Saxophone, Statistics, Gardening, University Teaching, Analytics, Nonprofits, Grants, Microsoft Excel, Analysis, Public Speaking, Leadership

Education
University of Arkansas at Little Rock   2010 — 2012
Master of Social Work, Social Work / Public Policy / Non-Profit Management

University of Arkansas at Fayetteville   2004 — 2008
Bachelor's of Science in Business Administration, Marketing Management

CIMBA   2007 — 2007
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General

Union High School   2000 — 2004

Experience
Watco Companies LLC  2014 - Present
The Life Church of Pittsburg   July 2011 - Present
Missouri Department of Family Services   October 2011 - October 2013
Arkansas Blue Cross Blue Shield   October 2010 - August 2011
Arkansas Blue Cross Blue Shield   June 2005 - October 2010
Kansas Public Employees Retirement System  June 2001 - May 2003
Arkansas Blue Cross Blue Shield   November 1994 - January 2001
Arkansas Blue Cross Blue Shield   September 1994 - January 2001

Skills
Health Insurance, Insurance, Data Entry, Customer Service, Employee Benefits, HIPAA, Underwriting, Nonprofits, Access, Management

Education
Harding University   2009 — 2010
MBA, Health Care Managment

Harding University   2005 — 2008
BA, Leadership and Management

Experience
Self-employed  February 2011 - Present
Delta Dental of Arkansas  October 2012 - April 2013
Arkansas Blue Cross Blue Shield   September 2010 - October 2011

Skills
Customer Service, Creative Writing, Educational Leadership, Student Counseling, Typing, Medical Coding

Education
Barat College of DePaul University   1992 — 1996
Bachelor's degree, Elementary Education and Teaching

CHICAGO VOCATIONAL HIGH SCHOOL   1988 — 1992
HIGH SCHOOL DIPLOMA, Elementary Education and Teaching

Experience
Vitas Healthcare  December 2011 - Present
Heart to Heart Hospice  May 2010 - December 2011
Cardiology and Medicine Clinic   January 2008 - May 2010
Living Hope Medical Services Psychiatric Hospital   July 2005 - January 2008
NMHC  July 2000 - September 2005
UnitedHealthcare  October 2004 - June 2005
Arkansas Blue Cross Blue Shield   May 2000 - September 2004
QualChoice  October 1997 - May 2000
DRM Family Practice Clinic   September 1993 - October 1997
Arkansas Medical Lab   July 1989 - September 1993

Skills
Hospitals, Healthcare, Outlook, Census, Accounts Payable, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Patient Advocacy, I-9 Compliance, Ultipro, Elder Care, JCAHO, Medical Staff..., Provider Enrollment, Provider Network..., Network Development, Network Contracting, Hospital Contracting, Provider Education, Physician Coding, ICD-9-CM, Medisoft, Medical Manager, Data Entry, Kronos, Benefits Administration, Administrative..., FMLA, Office Administration, PeopleSoft, Human Resources, File Management, Payroll, Employee Relations, Office Management, Employee Benefits, Confidentiality, Spreadsheets, New Hire Orientations, 10 Key, Records Management, Organization, Recruiting, Team Building, Healthcare Management, HR Policies

Education
Colorado Technical University   2012 — 2015
Bachelor of Science Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Watson Chapel High School   1975 — 1988
High School, Basic Studies

Experience
Arkansas Blue Cross Blue Shield   August 2015 - Present
Obsidian Public Relations  April 2014 - August 2015
Central Arkansas Christian Schools   August 2010 - March 2014
Obsidian Public Relations  May 2007 - August 2010

Skills
Media Relations, Internal Communications, Strategic Planning, Publicity, Social Media, Public Relations, Strategic Communications, Social Media Marketing, Customer Service, Press Releases, Copywriting, Editing, Advertising, Event Planning, Blogging

Education
Harding University   2003 — 2007
Bachelor of Arts, Public Relations

Experience
BAI Information Security   January 2012 - Present
Computer Services, Inc.   September 2002 - November 2008
Connally Systems   August 1993 - September 1999
Arkansas Blue Cross Blue Shield   October 1990 - August 1993
Sprint Nextel  February 1985 - October 1990
DuPont  March 1977 - August 1983

Skills
Solution Selling, SaaS, CRM, Business Development, Account Management, Strategy, New Business Development, Information Security, Selling, Sales, Management, Marketing Strategy, Program Management, Marketing Communications, Sales Presentations, Networking, Cloud Computing, Marketing, Managed Services, Training, Sales Management, Cybersecurity Risk..., Leadership

Education
Arkansas State University

Meltons Business College

Experience
Arkansas Blue Cross Blue Shield   2011 - 2012

Skills
Health Insurance, Insurance

Education
Colorado Technical University-Online   2009 — 2011
Associate of Science (AS), Medical Insurance Coding Specialist/Coder

Experience
Berkeley, Newman and Friends, LLC   2002 - Present
All American  2010 - 2014
Kite Networks/Mobilepro Corp   2003 - 2010
Paul Davis Restorations of Central Mississippi   2002 - 2008
SunCom/ATT Wireless - Tritel/TeleCorp PCS   1999 - 2003
ALLTEL  1994 - 1999
Arkansas Blue Cross Blue Shield   1989 - 1994
United Way of America  1988 - 1989
Cranford Johnson Robinson Woods  1985 - 1989

Skills
Entrepreneurship, Direct Marketing, Start-ups, Leadership, Strategy, Mobile Devices, Strategic Planning, Public Relations, Marketing, Social Media Marketing, Wireless, Team Leadership, Marketing Strategy, Integrated Marketing, Management, Meeting Planning, Advertising, B2B, Negotiation, E-commerce, Retail, Public Speaking, Sales, Sales Management, Team Building, Employee Relations, Brand Management, Budgets, Selling, Sales Operations, Social Networking, Strategic Partnerships, New Business...

Education
Webster University   1985 — 1987
International Business

Arkansas State University   1976 — 1981
BS, Marketing/Public Relations

Experience
Arkansas Blue Cross Blue Shield   January 2006 - Present
Arkansas Blue Cross Blue Shield   2006 - 2009
Dillards  1999 - 2006
Dillard's  1999 - 2006
Timex Corporation  1998 - 1999
TruckPro, Inc.   1996 - 1998

Skills
AIX, WebSphere Application..., DB2, COBOL, Unix, CICS, Virtualization, SQL, Servers, Disaster Recovery, Linux, LPAR, Unix Shell Scripting, Visio, Red Hat Linux, Shell Scripting, Websphere, Microsoft SQL Server

Education
Arkansas State University   1988 — 1993
BS, Computer Informations Systems

Experience
Arkansas Blue Cross Blue Shield   2015 - Present
More Than An Option, Inc.   2012 - Present
The Impact Zone, Inc.   September 2009 - Present
Little Rock Preparatory Academy   July 2014 - June 2015
Arkansas Department of Health - Trauma Registry   January 2010 - July 2014
UALR Children International  September 2006 - May 2014
Arkansas Department of Health - TB Program   December 2008 - December 2009
Baptist Health Medical Center  January 2007 - February 2009
Arkansas Department of Health  August 2008 - December 2008

Skills
Public Health, Motivational Speaking, Youth Empowerment, Nonprofits, Leadership Development, Clinical Research, Troubleshooting, Training, Reporting & Analysis, Communication Skills, Outstanding..., Organization &..., Leadership, Developing Reports, Trauma Registry, Trauma Systems, Microsoft Office, Social Networking, Blogging, Magazine Articles, Consulting, Public Speaking, Data Entry, Event Planning, Hospitals, Program Development, Community Outreach, Teaching, Volunteer Management

Education
Capella University   2013 — 2014
Certificate of Business, Leadership

University of Phoenix   2009 — 2011
Masters of Science, Psychology

University of Arkansas at Little Rock   2004 — 2008
Bachelors of Science, Health Services/Allied Health/Health Sciences, General

Experience
Arkansas Blue Cross Blue Shield  

Skills
CPSM, Negotiation, Numeracy, Client Relations, Communication, Sales Management, Budgets, Pricing

Education
Delaware Valley University
Bachelor’s Degree, Business

Experience
Arkansas Blue Cross Blue Shield   October 2013 - September 2014
CommutAir  October 2009 - July 2013
StarTek (Contractor for AT&T)   November 2008 - September 2009

Skills
Software Documentation, Networking, Active Directory, Security, Troubleshooting, Technical Support, Servers, Software Installation, Training, Program Management, Call Centers, Web Design, Windows 7, Windows XP, Customer Service, Windows Server, Network Administration, Microsoft Exchange, Flash, Computer Hardware, VMware, VPN, Help Desk Support, Hardware, Computer Security, Documentation

Education
Cuyahoga Community College   2003 — 2011
Information Technology

Art Institute of Pittsburgh   1997 — 1999
Computer Animation/Multimedia Design, Maintained a 3.45 accumulative GPA

Experience
Dillards Corporate Office  October 2014 - Present
Small & Associates Financial   December 2013 - September 2014
Stone Ward  June 2013 - August 2013
Jonesboro City Hall   January 2013 - May 2013
T. M. Wood Products   June 2006 - December 2012
Arkansas Blue Cross Blue Shield   May 2009 - May 2012
KARK Channel 4   August 2009 - May 2010
Goody's Family Clothing  March 2008 - March 2010

Skills
Press Releases, Public Relations, Editing, Social Media, Copy Editing, Advertising, Final Cut Pro, Video Editing, Photography, Public Speaking, Broadcast, Interviews, Television, Sales, Radio, Newsletters, Leadership, Facebook

Education
Arkansas State University   2009 — 2013
Bachelor's degree, Journalim with Emphasis in Public Relations, 3. 6 GPA

Cabot High School   2007 — 2009
Diploma, Graduated with Honors, Broadcast Journalism, 3.5

Experience
Arkansas Blue Cross Blue Shield   December 2005 - Present

Skills
SQL, PHP, Java, COBOL, C++, DBMS, XML, HTML, Microsoft SQL Server, MySQL, Databases, Programming Languages, Apache, Visio, AJAX, Crystal Reports, SOAP, Java Enterprise Edition, Web Services, SDLC, Eclipse, Unix, Subversion, Web Applications, Shell Scripting, Visual Studio

Education
Arkansas Tech University   1999 — 2003
BS, Computer and Information Science

Springdale High School   1996 — 1999

Experience
University of Arkansas for Medical Sciences  June 2015 - Present
University of Arkansas for Medical Sciences  March 2013 - Present
Arkansas Blue Cross Blue Shield   December 2009 - March 2013

Skills
Epic Systems, Medicare, Managed Care, Health Insurance, Customer Service, HIPAA, Healthcare, Insurance, Data Analysis, Training, Process Improvement, Microsoft Office, Outlook, Access, Medicaid, PowerPoint, Microsoft Excel

Education
Arkansas State University   2014 — 2016
Master of Public Administration (M.P.A.)

University of Arkansas at Little Rock   2011 — 2013
BS, Health Services/Allied Health/Health Sciences, General

Arkansas State University-Mountain Home   2006 — 2008
Associate of Arts (A.A.), Emergency Medical Technology/Technician (EMT Paramedic)

Experience
Capetrice Travel   December 2013 - Present
Empower Network  July 2013 - Present
I Rock Curves LLC   April 2013 - Present
Arkansas Blue Cross Blue Shield   July 2007 - November 2013
Cross County Department of Human Services   August 2006 - July 2007
Walmart  July 2000 - July 2007

Skills
Health Insurance, Insurance, Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Digital Marketing, Product Marketing, Email Marketing, Online Marketing, Direct Marketing, Personal Branding, Entrepreneurship, Internet Entrepreneur, Entrepreneurship..., Entrepreneurship..., Personal Development, Social Networking, Business Networking, Networking, Network Marketing, Network Marketing..., Home Based Business, Small Business, Online Advertising, Medicare, Affiliate Marketing, Sales, Medicaid, Healthcare Industry, Blogging, Call Centers, Claim, HIPAA, Coaching, Advertising, Employee Benefits, Customer Service, Social Media, Microsoft Office, PowerPoint

Education
University of Arkansas at Little Rock   2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General

East Arkansas Community College   2007 — 2009
Associate of Science (AS), Administrative Assistant and Secretarial Science, General

Wynne High School   1998 — 2001
Diploma, General Studies

Empower Network University
Internet Marketing

Experience
Arkansas Blue Cross Blue Shield   February 2011 - Present
VP Medical Consulting   January 2010 - February 2011
McKesson Health Solutions  July 2007 - January 2010
Beverly Healthcare  March 2007 - July 2007
Methodist Family Health  January 2003 - March 2007
Rebsamen Regional Medical Center   March 2003 - March 2004
Northwest Medical Center Emergency Department   October 2001 - October 2003
Metropolitan Emergency Medical Services  1984 - 2001
University of Arkansas for Medical Sciences  December 1999 - October 2000
Baptist Health  December 1999 - October 2000

Skills
Certified Case Manager, ACLS, Healthcare, Nursing, Inpatient, Medicine, PALS, Registered Nurses, Case Management, Clinical Research, CPR Certified, Hospitals, Quality Improvement, Disease Management, Healthcare Management, Healthcare Information...

Education
Excelsior College   1998 — 1999
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Arkansas State University-Beebe   1998 — 1998
Biology, General

University of Arkansas for Medical Sciences   1983 — 1985
Associate of Science (A.S.), Emergency Medical Sciences

University of Central Arkansas   1980 — 1981
General Educatiojn

Experience
Arkansas Blue Cross Blue Shield   August 1989 - Present
Arkansas Blue Cross Blue Shield   August 1989 - Present

Skills
Leadership Development, Employee Benefits, Executive Coaching, Insurance, Process Improvement, Performance Management, Employee Relations, Recruiting, Call Centers, Leadership, Organizational..., Team Building, Training, Employee Training, Talent Management, Change Management, Instructional Design, Customer Service, Management, Microsoft Office

Education
Baker College of Flint   2010 — 2014
Master of Business Administration (MBA), Management and Leadership

Baker College   2005 — 2007
BBA, Management, Leadership

UALR   1995 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration

Experience
Arkansas Blue Cross Blue Shield   November 2009 - Present
Arkansas Blue Cross and Blue Shield  November 2008 - Present
Farris Hauser Matthews, Inc   October 2007 - November 2008
Alltel Information Services  February 1997 - October 2007
Information Management Solutions   January 2001 - January 2007
Alltel Information Services  1997 - 2007
Fidelity National Information Services  1997 - 2007
Alltel Information Services, Inc.   January 1999 - January 2001
Alltel Information Services, Inc.   January 1998 - January 1999
Alltel Information Services  1997 - 1999

Skills
Business Analysis, Vendor Management, Process Improvement, Management, SDLC, SharePoint, Requirements Analysis, Disaster Recovery, Visio, Training

Education
Arkansas Tech University   1983 — 1984
Business Administration

Sheridan High School   1978 — 1982

Experience
Beachbody  August 2013 - Present
Arkansas Department of Finance and Administration  April 2013 - Present
Arkansas Department of Finance and Administration  April 2013 - Present
Arkansas Department of Workforce Services  October 2008 - April 2013
Electronic Data Systems  May 1998 - December 2005
Arkansas Blue Cross Blue Shield   February 1987 - May 1998

Skills
Test Planning, Testing, Software Project..., Systems Analysis, Programming, Use Case Analysis, DB2, Microsoft Excel, Microsoft Word, PowerPoint, Problem Solving, SDLC, User Acceptance Testing, Visio, Writing, 10 Key, Microsoft Office 2007, Windows 7, Mainframe, Business Requirements, Leadership, Data Modeling, Access, IT Management, Analysis, Management, Data Analysis, Microsoft Office

Education
Arkansas Tech University   1984 — 1987
BS, Computer Science, Minor in Math

Fresno City College   1978 — 1983

Experience
SyCare, LLC.   December 2013 - Present
ValueOptions  July 2009 - November 2013
FedEx Services  May 2000 - April 2009
Federal Express  April 1996 - May 2000
Federal Express  January 1990 - April 1996
Federal Express  December 1986 - January 1990
Federal Express  May 1984 - December 1986
Triple I  March 1983 - May 1984
Arkansas Blue Cross Blue Shield   January 1981 - March 1983
Worthen Bank and Trust   June 1979 - January 1981

Skills
Data Modeling, Database Design, Oracle SQL, SQL Server, Perl, SQL Tuning, Star Schema, Data Warehousing, ETL, Database Administration, Databases, SQL, SSIS, Unix, Oracle Streams, Performance Tuning, Troubleshooting, T-SQL, Sybase, Relational Databases, Software Development, Microsoft SQL Server, Oracle, Business Intelligence, Business Analysis, SDLC, Data Warehouse..., Analysis, IT Management, Web Applications, Visio, Enterprise Architecture, DB2, Crystal Reports, Systems Analysis

Education
Colorado Technical University   1995 — 1997
Certificate of Training, Object-Oriented Development

University of Arkansas at Little Rock   1975 — 1979
BBA, Management, Economics

Experience
Marty Ducote, The Computer Coach   1994 - Present
Arkansas Blue Cross Blue Shield   1989 - 1995
Blue Cross Blue Shield of Louisiana  1986 - 1989
Blue Cross Blue Shield of Louisiana  1984 - 1986

Skills
Microsoft Office, Strategic Planning, Public Relations, Nonprofits, Fundraising, Public Speaking, Social Media Marketing, Online Marketing, Social Networking, Sales Management

Education
Centenary College of Louisiana   1977 — 1981
Bachelor of Arts, Christian Education

Experience
Arknasas Army National Guard   September 2009 - Present
Arkansas Blue Cross Blue Shield   January 2003 - Present
Arkansas Army National Guard  November 2007 - August 2009
Arkansas Army National Guard  August 2005 - November 2007
Advanced Technology Services  January 1999 - January 2003

Skills
Leadership, Microsoft Office, Team Building, Visio, Training, Microsoft Excel, Process Improvement, Access, Project Management, Health Insurance, Strategic Planning, Troubleshooting, COBOL, Insurance, Management, Vendor Management, Customer Service, Healthcare

Education
Park University   2001 — 2002
Bachelor of Applied Science (BASc), Business Information Systems

Arkansas State University

Experience
Arkansas Blue Cross Blue Shield   January 2009 - Present
Dillards  July 2006 - November 2008

Education
Goa University   1990 — 1990

University of Calcutta   1984 — 1988
higher secondary

Birla Institute of Technology

St Vincent's School Assansol

Experience
Arkansas Blue Cross Blue Shield   January 2012 - Present
Arkansas Blue Cross Blue Shield   July 2007 - January 2012
KNWA  1989 - 2004

Skills
Health Insurance, Insurance, Account Management, Customer Service, Team Building, Strategic Planning, Employee Benefits, Sales Management, New Business Development, Sales, Leadership, Marketing, Training, Management, Marketing Strategy, Customer Satisfaction, Selling, Healthcare, Advertising

Education
Arkansas State University   1985 — 1987
Bachelors, Broadcasting

Experience
Saratoga Financial Systems  April 2010 - Present
Acxiom  November 2006 - June 2009
Fidelity National Information Services  June 2003 - July 2006
Alltel Information Services  October 1990 - June 2003
Arkansas Blue Cross Blue Shield   May 1989 - October 1990
Union National Bank of Arkansas   March 1984 - March 1989

Skills
Project Planning, Product Management, Program Management, Software Development, Requirements Analysis, SDLC, CRM, Testing, COBOL, Project Management, Requirements Gathering, Visio, Systems Analysis, Software Project..., Vendor Management, Business Analysis, Management, IT Management, PMO, Software Documentation, Business Process, Process Improvement, Business Requirements, Integration, MS Project, IT Strategy

Education
Arkansas Tech University   1979 — 1983
BS, Computer Science

Experience
Arkansas Blue Cross Blue Shield   April 2007 - Present
Sonata Software Pvt. Ltd.   August 2005 - December 2006
Indigo Technologies Pvt. Ltd.   February 2004 - August 2005
Cambridge Systems, India Pvt. Ltd.   October 2002 - January 2004
Emanate Technologies.   September 2000 - September 2002

Skills
SQL, SDLC, Requirements Analysis, DB2, Web Services, Data Warehousing, COBOL

Education
Andhra University   1996 — 2000
BE, Electrical and Electronics

Experience
Arkansas Blue Cross Blue Shield   September 2014 - Present
Arkansas Blue Cross Blue Shield   November 2009 - September 2014

Education
University of Phoenix   2009 — 2011
Master of Business Administration (M.B.A.)

Southern Arkansas University   2003 — 2008
B.B.A, Computer Information Systems

Southern Arkansas University   2003 — 2008
B.A, Spanish

Arkansas Tech University
Master of Arts (M.A.), Teaching English as a Second or Foreign Language/ESL Language Instructor

Experience
Arkansas Blue Cross Blue Shield   November 1997 - Present
Arkansas Blue Cross Blue Shield   November 1997 - 2013

Skills
Managed Care, Hospitals, Medicare, Medicaid, JCAHO, Nursing, Healthcare, Program Management, Healthcare Management, Employee Benefits, Process Improvement, HEDIS, Healthcare Information..., Healthcare Consulting, EMR, Utilization Management, Quality Improvement, Utilization Review, Clinical Research, Physicians, Leadership, EHR, Patient Safety, Inpatient, Physician Relations, Provider Relations, NCQA

Education
Arkansas State University   1972 — 1974
ADN, nursing

Experience
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   December 2014 - Present
IntrepidUSA  2010 - Present
Arkansas Blue Cross Blue Shield   March 2013 - October 2014
Charlin Home Health   February 2011 - March 2013
Outreach Health Services  July 2009 - June 2010

Skills
Nursing, Home Care, Patient Safety, Healthcare Management, Healthcare, Hospitals, Medicare, Case Managment, Medicaid, Health Education, Disease Management, Medical Terminology, Patient Advocacy

Education
University of Phoenix online   2005 — 2006
BSN, Registered Nursing/Registered Nurse

Angelo State University   1983 — 1985
ADN, Registered Nursing/Registered Nurse

Experience
Arkansas Blue Cross Blue Shield   November 2013 - Present
Select Medical Corporation  March 2009 - November 2013

Skills
Hospitals, BLS, Nursing, Acute Care, Healthcare, Medical-Surgical, Case Management, Microsoft Office

Education
University of Central Arkansas   1998 — 2001
BSN, Nursing

Central Baptist College   1995 — 1998
Associate's Degree, Biology, General

Experience
USAble Life  July 2008 - Present
Arkansas Blue Cross Blue Shield   September 1997 - July 2008
Arkansas Department of Parks and Tourism  February 1997 - September 1997
USAble Life  May 1993 - February 1997
University of Arkansas Cooperative Extension Service  February 1989 - May 1993
Gaunt & Company, Ltd.   August 1987 - February 1989

Skills
IT Management, SOA, Web Applications, Application Architecture, Data Management, Health Insurance, Life Insurance, Software Development, SDLC, Integration, Vendor Management, Leadership, Enterprise Software, Management, Business Analysis

Education
Arkansas State University   1983 — 1987
Bachelor of Science, Computer Science, Math

Experience
University of Arkansas for Medical Sciences  September 2015 - Present
Briarwood nursing and rehab   September 2013 - August 2014
Gwatney Buick GMC   July 2010 - May 2013
Arkansas Blue Cross Blue Shield   September 2009 - July 2010
Kroger  April 2009 - September 2009

Skills
PowerPoint, Customer Service, Cpr Certified, Healthcare, Arkansas Registered..., HIPAA, BLS, CPR Certified, Data Entry, Healthcare Information..., Hospitals, Medical Terminology, Nursing, Patient Safety

Education
Baptist Health School Little Rock-Nursing   2014 — 2014
Diploma, RN

Baptist Health Schools-Little Rock   2012 — 2013
Diploma, Practical Nursing

Pulaski Technical College   2009 — 2012
General Studies

Experience
Arkansas Blue Cross Blue Shield   2001 - 2009

Skills
Process Improvement, Data Analysis, SQL, Analysis, Microsoft SQL Server, Troubleshooting, Training, Project Management, Microsoft Office, SharePoint, Team Building

Education
Arkansas Tech University   1994 — 2000
Bachelor's Degree, Health Information Management

Experience
Arkansas Blue Cross Blue Shield  

Skills
Strategic Planning, Team Building, Insurance, Health Insurance, Healthcare, Leadership, Process Improvement, Employee Benefits, Management, New Business Development, Training, Negotiation, Medicaid, Business Analysis, Reinsurance

Education
Arkansas State University
Master’s Degree

Experience
Arkansas Blue Cross Blue Shield   June 2013 - Present

Skills
Health Insurance, Healthcare, Medicare, HIPAA, Hospitals, Managed Care, Healthcare Management, Medicaid

Education
Southern Methodist University - Cox School of Business   1976 — 1981
BFA, Broadcast/Film

LSUMC Shroeveport   1982 — 1987
Doctor of Medicine (MD)

Centenary College of Louisiana   1997 — 2002
Master of Business Administration (MBA)

SMU   1976 — 1981
Bachelor of Fine Arts (BFA)

Experience
Hematology-Oncology Associates  December 2014 - Present
JRMC  June 2014 - November 2014
FDA  December 2006 - June 2014
Jefferson Regional Medical Center, Pine Bluff  2006 - 2007
Jefferson Regional Medical Center  2004 - 2006
Arkansas Blue Cross Blue Shield   2003 - 2004

Skills
Nursing, Healthcare Management, Healthcare, Healthcare Information..., Hospitals, Informatics, HIPAA, Policy, Clinical Research, Cpr Certified, Critical Care, EMR, Patient Safety, Nursing Education, Data Analysis, Healthcare Consulting, EHR, Public Health, Infection Control, Epidemiology

Education
University of Alabama at Birmingham   2011 — 2013
MSN, Adult Nurse Practitioner with Occupational Health Subspecialty

Drexel University   2009 — 2010
Toxicology & Industrial Hygiene Certificate

Nebraska Wesleyan University   2006 — 2007
BS, Nursing

Experience
Arkansas Blue Cross Blue Shield   December 1983 - Present

Education
Central Baptist College   2004 — 2012
Associate of Arts (A.A.)

Ole Main High School

Experience
Arkansas Blue Cross Blue Shield   March 2012 - Present
Bauxite Public Schools   October 2007 - March 2012

Skills
System Administration, Microsoft SQL Server, Active Directory, Internet Security, Managed File Transfer, Secure FTP/HTTPS/SSH..., Servers, Microsoft Technologies, Networking

Education
Remington College-Little Rock Campus   2008 — 2010
Networking and Administration, Computer Science