ACCENT Marketing
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ACCENT Marketing Employees
Arkansas Hugh O'Brian Youth Leadership (HOBY) April 2006 - Present
Habitat for Humanity International January 2014 - June 2015
Henderson State University August 2014 - May 2015
Lakeside Public Schools September 2013 - May 2014
ALBOE, Inc. June 2013 - March 2014
Caruth-Hale Funeral Home November 2011 - June 2013
Independent Consultant January 2008 - January 2012
ALBOE, Inc. January 2005 - November 2011
Wendys International March 2011 - September 2011
ACCENT Marketing February 2008 - October 2008
Skills
Leadership Development, Organizational..., Youth Empowerment, Youth Engagement, Fundraising, Workshop Leader, Service Management, Strategy Development, Marketing Communications, Community Relations, Leadership, Youth Mentoring, Grant Writing, Non-profits, Strategy, Training, Volunteer Management, Nonprofits, Community Development, Program Development, Public Speaking, Community Outreach, Social Media
Education
Henderson State University 2015 — 2017
Master of Arts in Teaching
Henderson State University 2014 — 2016
Master of Liberal Arts, Social Science and English
Henderson State University 2008 — 2011
B.A., Political Science
Lakeside High School 1994 — 2008
Dickinson Financial Corporation September 2013 - Present
Accent Marketing June 2005 - September 2013
Automation Services Company January 2004 - January 2005
Unisys March 2000 - December 2003
Skills
ITIL, Customer Experience, Call Center, Vendor Management, Active Directory, Telecommunications, Troubleshooting, Call Centers, Outsourcing, Software Documentation, Workforce Management, Process Improvement, Disaster Recovery, IT Management, VoIP, Data Center, Servers, Contact Centers, Team Leadership, Visio, Technical Support, Windows, Windows Server, Cisco Technologies, Network Administration, Windows 7, Customer Satisfaction, WAN, Quality Assurance, Integration, IVR, Virtualization, XP, Management, Computer Hardware, CRM, Networking, System Administration, Security, Routers, Software Installation, Switches, Microsoft Exchange, Microsoft Certified..., A+ Certified, Citrix, Windows XP
Education
Bellevue University 1990 — 1999
Bachelor of Science (B.S.), Management
Baker College of Auburn Hills
Professional Studies, Cisco Networking Academy
Pasco County Government November 2013 - Present
Geek Squad February 2012 - November 2013
Geek Squad Academy April 2011 - February 2012
Geek Squad November 2009 - April 2011
Geek Squad October 2008 - November 2009
Geek Squad July 2006 - October 2008
Geek Squad October 2005 - July 2006
ACCENT Marketing October 2004 - April 2005
Coffee Beanery April 2003 - October 2004
Skills
Microsoft Certified..., Microsoft Certified..., Apple OS, Server+, A Certified, CompTIA A Certification, Computer Repair, Laptops, Windows 7, Windows Vista, Counterintelligence, Hardware, Windows, Windows Server, OS X
Education
DeVry University 2010 — 2012
Bachelor's degree, Technical Management
Florida Department of State November 2009 - Present
ACCENT Marketing October 2007 - October 2009
Skills
Customer Service, Administration, Microsoft Office, Government, Access, Leadership, Microsoft Excel, Research, Social Media, Sales, Training, Microsoft Word, Call Centers
Education
American InterContinental University 2011 — 2013
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration, 3.9
Career Technical College-Monroe 2008 — 2009
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
University of Louisiana at Monroe 2004 — 2006
Registered Nursing/Registered Nurse
JPMorgan Chase Leagal assistantThe Law Office of Pierre and PierreMay 2015 - Present
Sparks Nissan & Kia April 2015 - Present
Aspiring model March 2012 - Present
ACCENT Marketing November 2011 - October 2012
Skills
Credit, Banking, Microsoft Office, Mortgage Lending, Loans, Microsoft Excel, Leadership, Coaching
Education
Louisiana Delta Community College-Monroe Campus 2010 — 2011
General Studies
Opportunities Industrialization Center-North Central West Virginia
Business Administration, Management and Operations
Accent marketing December 2010 - Present
Chickasaw Telecom, Inc. February 2008 - April 2009
Skills
Telecommunications, PowerPoint, Excel
Education
Community College of the US Air Force 2004 — 2007
Computer Systems Networking and Telecommunications
npcc 2001 — 2002
Emergency Care Attendant (EMT Ambulance)
Giant Comics February 2009 - Present
Eye Wonder October 2006 - October 2009
ACCENT Marketing May 2002 - October 2006
Webmaster Business November 1994 - May 2002
Skills
Customer Service, Digital Media, Quality Assurance, Digital Strategy, Advertising, Testing, Online Advertising, Interactive Marketing, Rich Media, Training, Marketing, Digital Marketing, Software Documentation, Social Media, Adobe Creative Suite
Education
Paul Mitchell the School-Atlanta 2010 — 2011
Master Cosmetologist, Cosmetology
International Capital Investment Company June 2013 - Present
ACCENT Marketing June 2011 - June 2013
Presidential Auto Sales May 2010 - August 2010
Last Chance Restaurant December 2008 - May 2010
Skills
Microsoft Office, Microsoft Excel, Customer Service, Marketing, Organization, Photography, Photo Editor, Credit Card Transaction..., Data Entry, Web Design, Microsoft Word, Document Drafting, Hospitality, Retail, Customer Satisfaction, PDF Creator, Tax Preparation, Accounts Payable, Accounts Receivable, General Ledger, Repossessions, Titles, Technical Support, People Skills, Organization Skills
Education
Henderson State University 2010 — 2011
Jessieville High School 2000 — 2010
Digital Tutors July 2011 - Present
ITT Technical Institute June 2007 - July 2011
Favor Aint Fair Development November 2009 - November 2010
Accent Marketing June 2007 - August 2007
Skills
Texturing, 3D Studio Max, 3D Modeling, Digital Sculpting, Interactive Programming, E-on Vue, Mudbox, Zbrush, Photoshop, Unity3D, CryEngine, Unreal Editor, Animation, Game Art, Illustrator, After Effects, Illustration, Premiere, ZBrush, Flash, Character Animation, 3D, Video Games
Education
Collins College 2004 — 2007
Bachelor of Art, Game Design
Sykes Enterprises, Inc. October 2014 - Present
Sykes Enterprises, Inc. January 2014 - October 2014
Sykes Enterprises, Inc. May 2012 - January 2014
Sykes Enterprises, Inc. October 2010 - November 2011
Sykes Enterprises, Inc. June 2009 - October 2010
Sykes Enterprises, Inc. February 2009 - June 2009
Sykes Enterprises, Inc. January 2009 - February 2009
ACCENT Marketing September 2006 - October 2008
Skills
Microsoft Office, Visual Basic, eWFM, Adobe Software, Workforce Management, Workforce Development, HTML, Photoshop, Software Documentation, Blogging, HTML + CSS, Call Centers, Customer Experience, Team Leadership, Customer Service, Performance Management, Vendor Management, Customer Satisfaction, Team Management, Time Management, Leadership, Operations Management, Team Building, Telecommunications
Education
Henderson State University 2004 — 2005
Fine Arts
Maranatha Bible Church (Cedar Rapids) July 2012 - Present
Transamerica Life Insurance Company March 2011 - July 2012
Transamerica July 2007 - February 2011
Transamerica November 2002 - June 2007
Accent Marketing June 1998 - January 2001
Skills
Leadership, Call Centers, Management, Coaching, Team Leadership, Call Center, Insurance, People Management, Strategic Planning, Microsoft Excel, Public Speaking, Customer Service, Operations Management, Teaching, Human Resources, Performance Management, Problem Solving, Business Operations..., Excel, Sense Of Responsibility, Deliberative, Harmony, Faith, Shepherding, Expository Preaching
Education
Calvary Bible College and Theological Seminary 1999 — 2002
BAS, Organizational Leadership
Midwestern Baptist Theological Seminary 1997 — 2000
Diploma, Pastoral Care and Counseling
Johnson & Johnson April 2014 - Present
CVS Health September 2008 - May 2014
Accent Marketing June 2007 - September 2008
Verizon Communications January 2001 - June 2007
Skills
Project Managment, Six Sigma, Lean Initiatives, Lean Sigma, ITIL, Leadership Development, Negotiation, Cultural Education, Diversity Planning, Diversity Training, Project Management, Lean Manufacturing, Call Center, Vendor Management, Team Building, Call Centers, Workforce Management, CRM, Re-engineering..., Planning Budgeting &..., Cost Reduction/Avoidance, Increase Productivity, Technology Integration, Strategy/Business Case..., Training, Outsourced Solutions, Quality Assurance, Best Practices, Order/Provisioning..., Product Launch Support, System/Service..., Talent Management, Cross-functional Team..., Operations Management, Software Documentation, Performance Management, Team Leadership, Outsourcing, Process Improvement, Leadership, Business Process...
Education
Bryant University 2011 — 2013
Masters, Business Administration
University of Massachusetts Dartmouth 1994 — 1998
Bachelors of Science, Civil Engineering
Integrity Home Care October 2012 - Present
ACCENT Marketing January 2009 - January 2012
ACCENT Marketing August 2007 - January 2009
Skills
Reading Comprehension, Computer Repair, Critical Thinking, Microsoft Word, Data Entry, Cashiering, Research, Management, Medical Terminology, Troubleshooting, Access, Windows 7, Customer Service, Software Documentation, Clerical Skills, Computer Hardware, Telephone Skills, Microsoft Office, Close Attention to..., Time Management, Supervisory Skills, Administrative..., Outlook
Education
Colorado Technical University-Online 2013 — 2016
Bachelor's Degree, Healthcare Administration, 3.9
Cellular Sales (Verizon Wireless) August 2013 - Present
ACCENT Marketing January 2013 - August 2013
OfficeTeam December 2011 - December 2012
OCCU-TEC, Inc. March 2006 - May 2008
Polsinelli December 2004 - January 2006
Excelsior Springs School District January 1999 - December 2004
Tri-County Mental Health December 2003 - May 2004
Excelsior Springs School District May 1995 - January 1999
Loughlin Johnson & Campbell March 1992 - April 1995
US Army February 1988 - May 1991
Skills
Human Resources, Administrative..., Data Entry, Outlook, Office Management, Spreadsheets, Office Administration, Recruiting, Payroll, Microsoft Excel, Employee Relations, Interviews, Sales, Training, Customer Service, Customer Satisfaction
Education
UMKC - Bloch School of Business & Public Administration 2000 — 2004
Masters, Public Administration, Health Administration Emphasis
William Jewell College 1995 — 2000
B.A., Mathematics
Defense Language Institute 1988 — 1989
Linguistics, Russian Studies
Ac Hotel Kansas City MO. December 2014 - Present
Payless Car Rental System, Inc. February 2013 - Present
Green Lantern Car Wash June 2014 - March 2015
DFC Enterprises February 2013 - May 2014
ACCENT Marketing June 2011 - December 2012
Argosy Casino September 2011 - February 2012
Clarion Hotel & Conference Center December 2010 - September 2011
Skills
Customer Service, Sales Management, Direct and Consultive..., Hospitality, Audit And Bookkeeping, Brand Ambassador, Operations Management, Staff Leadership, Customer Service..., Timely Decision Making, Strategic Public..., Nonprofits
Education
Park Hill High School 2003 — 2006
High School Diploma, College Prep
Beasley Academic Center 1997 — 2002
Colorado Technical University
In Progress, Cyber Security
UnitedHealth Group December 2014 - Present
Coca-Cola Enterprises January 2013 - May 2014
Coca-Cola Enterprises September 2012 - January 2013
Arkansas Blue Cross Blue Shield October 2011 - August 2012
Regions Financial Corporation May 2011 - October 2011
Accent Marketing May 2007 - August 2010
ACCENT Marketing August 2006 - May 2007
Skills
Microsoft Office, Microsoft, Windows, Windows 7, Microsoft Windows 98, Windows 95, Windows 9x, MS Office Suite, Microsoft Office 2007, Microsoft Office 2003, Access, Excel, PowerPoint, Data Entry, Human Relations, Banking, Insurance, Health Insurance, Microsoft Excel, Customer Service, Call Centers, Employee Benefits, Workforce Management, Leadership, Recruiting, Customer Satisfaction, Employee Relations, Payroll, Performance Management, Benefits Administration, Human Resources
Education
Rasmussen 2014 — 2016
Health Information Technology, Medical Office Management/Administration
Strayer University 2012 — 2013
Bachelor of Business Management, Human Resources Management/Personnel Administration, General
Davenport University 2007 — 2009
Health Information/Medical Records Technology/Technician
National Park Community College 2003 — 2006
Health Information/Medical Records Technology/Technician
Hot Spring High School 1994 — 1998
High School, English Language and Literature/Letters
Convergys May 2007 - Present
ACCENT Marketing August 2006 - May 2007
Citigroup October 1998 - July 2001
Skills
BPO, Call Center, Workforce Management, Performance Management, Outsourcing, Call Centers, Customer Experience, Employee Training, Contact Centers, Customer Satisfaction, Training, Operations Management, Vendor Management, Call Center Development, Service Delivery, Team Management, Process Improvement, Soft Skills, Training Delivery, CRM, Employee Engagement, Talent Acquisition, Quality Assurance, Leadership, Cross-functional Team..., Coaching, Transition Management, Business Process..., Change Management
Education
MidAmerica Nazarene University 1998 — 2000
BA, Business and Human Relations
Avila University
Masters, Organizational Development
SNI Technology August 2014 - 2015
Sprint Nextel October 2005 - April 2014
ACCENT Marketing May 2004 - October 2005
Skills
Sales, Management, Call Centers, Training, Account Management, Customer Satisfaction, Customer Service, CRM, Customer Retention, Direct Sales, Selling, Marketing, Salesforce.com, Negotiation, Public Relations, Customer Experience, Sales Process, Telecommunications, Microsoft Office, Business Development, E-commerce, Microsoft Word, Microsoft Excel, BullHorn, Leadership, Team Building, Vendor Management, Cold Calling, Process Improvement, Networking, HTML, CSS
Education
Everest University-Brandon 2008 — 2013
Bachelor's degree, Business/Marketing
LaSalle Computer Learning Center 2014 — 2014
Certified Associate Project Management, Business Marketing
Lasalle Computer Learning Center 2014 — 2014
Microsoft Office Specialist., Microsoft Office Certifications
HSBC Private Bank June 2015 - August 2015
Santander Private Banking International November 2013 - September 2014
Scottrade October 2012 - November 2013
ACCENT Marketing July 2012 - August 2012
Education
Florida International University
Bachelor of Arts (B.A.), Economics
Institut Catholique de Paris
1 Year Diploma of French Language Studies
College International de Cannes
French Summer Diploma
Valley Forge Military Academy
High School
Humana October 2012 - Present
Humana January 2011 - Present
Humana March 2008 - December 2011
Humana October 2006 - March 2008
ACCENT Marketing November 2005 - October 2006
Skills
Talent Acquisition..., Microsoft Excel, Microsoft Word, PowerPoint, Access, Management, Training, Coordinating Events, Talent Acquisition, Leadership, Interviews, Onboarding
Education
DeVry University-Illinois 2000 — 2002
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.78
purplegator June 2015 - Present
ATS Mobile (Advanced Telecom Services) June 2015 - Present
Brainyloft September 2012 - Present
CaseInity September 2011 - February 2015
Fame House February 2012 - September 2012
TeleMall USA August 2010 - September 2012
Tafford Uniforms September 2008 - July 2010
ACCENT Marketing March 2008 - September 2008
Quality Academics November 2004 - March 2008
Skills
Digital Marketing, Advertising, Social Media Marketing, Entrepreneurship, Microsoft Office, Social Media, Online Marketing, Web Development, Customer Service, Sales, SEO, Social Networking, Online Advertising, Business Development, Business Strategy, JavaScript, Event Management, Web Design, Graphic Design, Digital Strategy, Front-end Development, Back-end Development, iOS, Swift, Objective-C, Python, Ruby, Ruby on Rails, Growth Hacking, Marketing, Marketing Strategy, HTML, HTML5, HTML Emails, Email Marketing, Basic HTML, CSS, Bootstrap, Adobe Creative Suite, Adobe Fireworks, Photoshop, Illustrator, Web Analytics, Content Management, Sales Force Development, CCNA, Amazon Web Services..., VMware
Education
Art Institute of Philadelphia 2010 — 2013
Associate's Degree, Web Design & Interactive Media, 3.6 out of 4.0
University College of the Caribbean 2005 — 2008
Bachelor's Degree, Business Administration & Management Information Systems
Hot Spring County Arkansas June 2014 - Present
Corkys Footwear January 2014 - April 2014
ACCENT Marketing October 2012 - January 2014
Sykes January 2009 - July 2012
Sykes Enterprises Inc February 2011 - June 2012
Sykes Incorporated January 2009 - June 2010
ICT Corporation October 2007 - August 2008
Target January 2005 - October 2007
Skills
Microsoft Office, Fraud Investigations, Training & Development, Public Relations, Public Speaking, Social Media, Social Networking, Strategic Planning, Leadership Development, Team Management, Investigations, Avaya, Call Center, Customer Service, Coaching, Customer Relations, Employee Relations, Hiring, Outlook, Excel, Budgeting, Performance Management, Mentoring, Recruiting, Call Centers, Training, Leadership, BPO, Call Center Development, Customer Experience, Customer Retention, Quality Assurance, Employee Training, Contact Centers, Inbound Marketing
Education
Henderson State University 2010 — 2012
Bachelor of Arts, Political Science and Government
College of the Ouachitas 2009 — 2011
Associates of Arts, General Education/Business
University of Central Arkansas 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
University of Central Arkansas
Honors Diploma, Sociology/Psychology
Self employed January 2000 - Present
ACCENT Marketing March 2010 - August 2010
DHL March 2003 - January 2008
7-Eleven July 2000 - November 2003
Skills
PowerPoint, Windows, Teaching, Microsoft Office, Microsoft Word, Customer Service, English, Outlook, Public Speaking, Windows 7, Windows Vista, Technical Support, Creative Problem Solving, Online Research, Florida Notary, Call Centers, Administrative...
Education
American InterContinental University 2008 — 2010
US Foods January 2014 - Present
Evergreen Sales and Marketing, AMS, LLC November 2011 - February 2013
Evergreen Sales and Marketing March 2007 - November 2011
ACCENT Marketing August 2004 - June 2005
Skills
Positive Team Player, Highly Reliable, Call Centers, Excellent Multi-tasking..., Contact Centers, Sales, Microsoft Office, Customer Service, Customer Satisfaction, Energetic, Very Attentive, Customer Service..., Highly motivated..., Passionate about work, Telecommunications, Enthusiastic..., Billing Systems, Microsoft Excel, Account Management, Customer Experience, General Problem Solving, Organized, Methodical, Consistent, Computer Proficiency, Web Services, Phone Etiquette, Teamwork
Education
Daytona State College 2013 — 2018
Associate's degree, Dental Hygiene/Hygienist, Freshman
Alee Academy 2004 — 2004
Umatilla High School 2000 — 2004
State of Missouri May 2015 - Present
State of Missouri November 2013 - May 2015
State of Missouri December 2011 - November 2013
OfficeMax September 2009 - December 2011
ACCENT Marketing November 2008 - July 2009
Acclaim Games, Inc January 2008 - September 2008
Skills
Visual Studio, Graphic Design, SQL, HTML5, CSS, Photoshop, Software Documentation, Dreamweaver, ASP.NET, HTML, Microsoft Office, JavaScript, Adobe Creative Suite, C#, Customer Service, Access, Java, C++, Visual Basic.Net, Attention To Detail, Video Production, Microsoft Office 2007, Receiving, General Office Duties, Retail, Game Programming, 3D Studio Max, COBOL, JCL, TSO, WPF, SharePoint, CSS 3, jQuery, jQuery Mobile, Cross-browser..., Software Implementation, Software Quality..., Business Analysis
Education
Western Governors University 2015 — 2017
Master of Business Administration (M.B.A.), Information Technology Management
Central Methodist College 2009 — 2011
BS, Computer Science
ITT Technical Institute 2002 — 2003
AAS, IT/Multimedia
Mineral Area College 1995 — 1997
AA, Pre-Business
Purple Cow Restaurants July 2014 - February 2015
GPS of the Midlands November 2012 - October 2014
Grampa's Catfish House of Hot Springs March 2010 - November 2012
Fly-n-Hog Media Group August 2011 - October 2012
ACCENT Marketing December 2008 - September 2010
United States Air Force June 2003 - May 2008
Skills
Digital Signage, Advertising, Temporary Staffing, Staffing Services, Staffing Analysis, Permanent Staffing, Medical Staffing, Staffing Plans, Staffing Coordination, Project Staffing, Marketing, Social Media Marketing, Digital Marketing, Email Marketing, Restaurant Management, Restaurant Reviews
Education
Community College of the Air Force 2006 — 2007
Associate's degree, Satellite Systems
Texas Tech University 2001 — 2003
WACHTER, Inc. September 2013 - Present
Argosy Casino August 2006 - September 2013
ACCENT Marketing January 2005 - January 2006
Patrick Log Homes January 2003 - January 2006
Skills
Blueprint Reading, Doors, Electricians, Microsoft Office, Windows, Engineering, Troubleshooting, Supervisory Skills, Software Documentation, Leadership, Customer Service, Microsoft Excel, PowerPoint, Sales, Team Building, Training, Budgets, Management, Project Planning, Construction, Outlook, Process Scheduler, Team Leadership, Event Planning, Hospitality, Public Speaking
Education
ITT Technical Institute-Kansas City 2013 — 2015
Bachelor of Business Administration (B.B.A.), Project Management
ITT Technical Institute 2010 — 2013
Associates Degree, Drafting and Design
Northland Career Center 2004 — 2006
certificate, Marketing/Marketing Management, General
Asurion April 2012 - June 2015
Wyndham Vacation Ownership October 2010 - April 2012
ACCENT Marketing July 2006 - October 2010
Cingular Wireless 2004 - 2005
Wells Fargo Consumer Credit Group 2002 - 2003
Allstate Insurance April 1999 - April 2001
RMIS August 1997 - April 1999
Skills
Organizational..., Training & Development, Delivering Results, Operations Management, Call Center, Customer Service, Telecommunications, Insurance, P&L, Property & Casualty..., Quality Assurance, Leadership Development, Contact Centers, Employee Training, Income Statement, Call Centers, Employee Relations, Team Building, Workforce Management, Training, Troubleshooting, Leadership, Customer Experience, Sales, Software Documentation, Management, Team Leadership, Performance Management, Process Improvement, Program Management, Coaching, Customer Satisfaction, Time Management, Customer Retention
Education
Fullerton College 1995 — 1999
ThyssenKrupp Elevator Americas January 2014 - Present
ESCO Services LLC 2011 - 2013
Explicit Industries Inc. March 2005 - December 2010
ACCENT Marketing November 1998 - March 2005
Skills
Human Resources, Recruiting, Employee Relations, Training, Performance Management, Payroll, Management, Employee Engagement, Call Centers, Sales Management, Microsoft Office, Leadership, Applicant Tracking...
Education
Florida State University 1997 — 1999
Business Administration and Management, General
Softcom Inc. April 2012 - Present
IDE3 January 2010 - July 2011
Konzervator August 2007 - February 2009
ACCENT Marketing November 2005 - December 2006
Skills
Servers, Windows Server, Active Directory, Linux, Switches, Cisco IOS, Troubleshooting, Windows 7, CentOS, Technical Support, Firewalls, DNS, Network Security, Data Center, Backup Exec, DPM, Ubuntu, Microsoft Exchange, Virtualization, SCOM, IIS, Operating Systems, Networking, Software Installation, Hardware, SAN, Compellent, Hyper-V, Microsoft Cluster
Education
Tehničko veleučilište u Zagrebu 2004 — 2010
Bachelor's degree, Information Technology
University of Arkansas for Medical Sciences February 2013 - Present
Sams Club November 2012 - April 2013
Valero Energy Corporation March 2012 - October 2012
Burger King Corporation June 2010 - June 2012
Burgers and More April 2008 - June 2010
ACCENT Marketing October 2006 - October 2007
Walmart December 2005 - October 2006
Skills
Customer Service, Computer Proficiency, Cash Handling Experience, Cashiering, Phone Etiquette, Microsoft Excel, Food & Beverage, HTML 5, Hospitality Industry, Internet, Microsoft Office, Microsoft Word, Social Networking, PowerPoint, Restaurants, Typing, Windows, Time Management
Education
University of Arkansas at Little Rock 2013 — 2017
Bachelor's Degree, Computer and Information Systems Security/Information Assurance
National Park Community College 2007 — 2012
Associate's Degree, Core Requirements
Bossier Parish Community College 2005 — 2005
Transfer
Stanley High School 2001 — 2005
High School, College Prep
SBC Business Solutions September 2009 - Present
Nebula Partners 2011 - June 2014
ACCENT Marketing February 2010 - April 2011
Dotomi, Inc 2007 - January 2010
Imagitas, A Pitney Bowes company November 2006 - August 2007
Imagitas, A Pitney Bowes Company February 2006 - November 2006
Abacus June 1994 - October 2005
Hammacher Schlemmer June 1988 - June 1994
Skills
P&L, Direct Marketing, Database Marketing, Multi-channel Marketing, Analytics, Sales Management, Online Marketing, Digital Marketing, Marketing Strategy, Strategic Planning, New Business Development, Product Management, Consultative Selling, Competitive Analysis, Business Strategy, Forecasting, Team Leadership, Direct Mail, Online Advertising, Strategy, Sales, Income Statement, Mobile Marketing, E-commerce, Customer Acquisition, Interactive Marketing, Business Development, Strategic Partnerships, Integrated Marketing, Email Marketing, Segmentation, Marketing, Marketing Management, Start-ups, Entrepreneurship, Advertising, Account Management, Leadership, Sales Operations, Management, Lead Generation, Go-to-market Strategy, Business Intelligence, CRM, Product Development, B2B, SEM, B2B Marketing, PPC, Web Analytics
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1987 — 1988
MBA
Governors State University 1985 — 1986
Bachelor of Business Administration (B.B.A.)
Homewood Flossmoor HS 1977 — 1981
Acxiom May 2012 - Present
Black Thorne Studios August 2009 - Present
ACCENT Marketing November 2006 - August 2008
Family Video June 2004 - January 2006
Regis Corporation May 2002 - June 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, QuickBooks, Office Management, Office Administration, Employee Benefits, Quality Assurance, Organization, Project Management, Windows, Internet, Proofreading, Painting, Research, Renovation, Typing, 10 Key, Drawing, Acting, Theatre
Education
Arkansas Tech University 2011 — 2012
Bachelor of Fine Arts (B.F.A.), Sculpture, 3.56
Mineral Area College 1987 — 2007
Associate of Arts (A.A.), Accounting and Business/Management, 3.66
CenturyLink April 2015 - Present
Wingspan Portfolio Advisors October 2013 - April 2015
JPMorgan Chase Pride Resource Group of Louisiana January 2011 - October 2013
JPMorgan Chase & Co. February 2010 - October 2013
ACCENT Marketing October 2009 - January 2010
Books A Million January 2007 - September 2009
Skills
Customer Service, Sales, Management, Access, Microsoft Office, Organization Skills, Marketing Strategy, Data Analysis, Account Reconciliation, Clerical Skills, PowerPoint, SharePoint Designer, Microsoft Excel, Microsoft Word, Microsoft Project, Budgeting, LGBT Rights, HIV Prevention, Non-profit..., Non-profit Volunteering, Non-profit Leadership, Mentoring, Youth Mentoring, Analysis, Coaching, Customer Experience, Customer Relations, Interviews, Leadership, Program Management, Social Networking, Team Building, Time Management
Education
DeVry University 2011 — 2016
Bachelor's Degree, Business Administration and Management, General
Career Technical College-Monroe 2003 — 2005
Associate's degree, Occupational Studies in Computer Technology
Neville High School 1997 — 2001
High School, General Studies
4th Judicial District Court April 2014 - Present
ACCENT Marketing June 2012 - January 2015
zija int 2012 - 2013
US Army September 2005 - June 2012
Ouachita Parish Sheriffs Office September 2004 - September 2005
Skills
Team Leadership, Management Skills, Computer/Technical..., Communication Skills, Multicultural..., Strategic Planning, Project Planning, Flexibility, Adaptability, Highly motivated..., Dedication to work, Always Willing to Learn, Dependable Team Player, Performance Management, Workforce Management, Human Resources, Call Centers, Troubleshooting, Entrepreneurship, Network Marketing..., Recruiting, Social Marketing, Project Management, Forecasting, Microsoft Excel, Process Scheduler, Team Building, Customer Satisfaction, PowerPoint, Coaching, Customer Experience, Customer Service, Leadership Development, Time Management, Employee Training, Operations Management, Sales, Customer Retention, Process Improvement, Employee Relations, Social Networking, Supervisory Skills, Workforce Planning, Account Management, Networking, Security, Hiring, Marketing, Program Management, Management
Education
American Military University 2014 — 2015
Master's degree in National Security with a focus on Homeland Security, Homeland Security
American Military University 2011 — 2014
Bachelor's degree in Homeland Security with a focus on terrorism// Minor in Psychology, BA in Homeland Security with a focus on Terrorism Minor in Psychology
West Monroe High School 2000 — 2004
High School Diploma, High School Diploma
Splash Analytics February 2012 - Present
Homes of Tradition August 2007 - Present
PDC, S.A. 2006 - Present
WaterStep March 2009 - December 2013
Arison Insurance Services, Inc. May 2010 - September 2011
Marazul 2005 - 2010
The Salvation Army Boys & Girls Clubs January 2007 - December 2009
Service Net 1996 - 2005
ACCENT Marketing 1994 - 2004
GE June 1987 - May 1994
Skills
Marketing Strategy, Entrepreneurship, Project Management, Strategic Planning, Direct Marketing, Strategic Partnerships, Marketing, Database Marketing, Business Development, New Business Development, Public Speaking, Team Building, Leadership, Product Development, Analytics, Marketing Communications, Management, Start-ups, Event Planning, Team Leadership, Sales, CRM, Program Management, Nonprofits, Business Strategy, Fundraising, Strategy, Cross-functional Team..., Management Consulting, E-commerce, Operations Management, Analysis, Email Marketing, Event Management, Integrated Marketing, Product Marketing, B2B, Public Relations, Training, Product Management, Lead Generation, Budgets, Data Analysis, Coaching, Leadership Development, Competitive Analysis, Market Research
Education
Bellarmine University 1993 — 1995
MBA, Marketing
University of Illinois at Urbana-Champaign 1983 — 1987
BSME, Mechanical Engineering
Thornridge High School 1979 — 1983
Photography by Staci May 2009 - Present
Whitlock Packaging March 2006 - Present
ACCENT Marketing December 1999 - March 2005
Education
FMU
Associate of Science (A.S.), Criminal Justice and Corrections
Lakeland High School
Teleperformance January 2015 - Present
Humana September 2013 - July 2014
Manpower December 2011 - May 2013
H & R Block January 2010 - April 2010
Accent Marketing October 2006 - March 2009
Skills
Tax Preparation, QuickBooks, Bookkeeping, Accounting, Invoicing, Outlook, Payroll, Financial Statements, Filing, Insurance, Time Management
Education
Keller Graduate School of Management of DeVry University 2013 — 2017
Business Administration/Accounting
American InterContinental University 2011 — 2013
BBA, Business Admin/Accounting
ACCENT Marketing April 2014 - Present
Walmart- Sam's Club August 2012 - Present
Education
Henderson State University 1996 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rehabilitation Services of NELA October 2013 - Present
JPMorgan Chase August 2012 - July 2013
ACCENT Marketing December 2011 - April 2012
West Monroe Community Center September 2010 - May 2011
Skills
Microsoft Office, Customer Service, Research, Excel, Word, Outlook, PowerPoint
Education
University of Louisiana at Monroe 2008 — 2011
Bachelor of Arts, Psychology
Alcorn State University 2006 — 2007
N/A, Psychology major
Veolia Transportation/Yellow Cab October 2011 - November 2012
Accent Marketing April 2007 - July 2009
US Postal Service September 1973 - December 2006
US Postal Service 1973 - 2006
Skills
Customer Service, Management, Marketing, Process Scheduler, Leadership, Telecommunications, Call Centers, Coaching, Training, Team Building, Security, Event Management, Customer Satisfaction
Education
Baker University 2009 — 2010
BBA, Business Administration
Sykes Enterprises April 2014 - Present
Sykes November 2011 - April 2014
ACCENT Marketing January 2008 - November 2011
ACCENT Marketing August 2006 - January 2008
Skills
Customer Service, Process Improvement, Talent Management, HRIS, Talent Acquisition, Workforce Management, Leadership, Change Management, Training, Leadership Development, Management, Training Delivery, Team Leadership, Customer Satisfaction, New Hire Orientations
Education
Central Methodist College 2002 — 2004
BS, Psychology
Mineral Area College 2000 — 2002
AA
Mary Carroll High School 1981 — 1984
JPMorgan Chase Inside Sales RepresentativeWaste ManagementMarch 2012 - December 2013
Waste Management February 2011 - March 2012
Waste Management June 2009 - January 2011
ACCENT Marketing March 2007 - June 2009
ACCENT Marketing June 2006 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Sales, Customer Service, Quality Assurance, Team Leadership, Training, Customer Satisfaction, Negotiation, Customer Retention
Education
American InterContinental University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Lake Technical Center 1997 — 1998
Computer Software Applications
ACCENT Marketing 2010 - Present
Walmart November 2009 - January 2010
BestWay Rent To Own June 2008 - September 2008
Skills
Great customer service..., Familiar with a...
Education
University of Arkansas at Pine Bluff 2005 — 2005
none, Computer Science
Bethel College (TN) 2003 — 2003
none, Physical Education Teaching and Coaching
Hach July 2015 - Present
VMware January 2014 - March 2015
Paychex 2013 - 2013
Carestream Health July 2010 - October 2012
Xcel Communications ~ January 2009 - June 2010
Best Buy 2008 - 2009
Accent Marketing 2007 - 2008
College of the Ouachitas 2005 - 2007
Skills
Windows 7, Computer Repair, Information Technology, Technical Support, Networking, Desktop Computers, Fitness Training, Remote Desktop, TCP/IP, Printers, VMware, Computers, Computer Information..., Weight Training, Body Weight Training, Windows XP Pro, USMT, SCCM, Active Directory, Fiber Optic Cable, Windows Server, Computer Hardware, Windows XP, ESXi 5.x, vSphere 5.x, Troubleshooting
Education
Ouachita Technical College 2005 — 2007
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Henderson State University 1996 — 2001
Bachelor of Arts (B.A.), Psychology
Carson Household April 2008 - Present
Wackenhut May 2007 - February 2008
Lowe's Home Improvement February 2007 - June 2007
Asurion February 2005 - June 2007
ACCENT Marketing March 2001 - June 2005
ADT April 1999 - March 2001
Skills
Strategic Planning, Microsoft Office, Teaching, Sales, Budgets, Customer Service, Microsoft Excel, Negotiation, Team Building, Event Planning, Management, Team Leadership, Marketing, Marketing Strategy, Account Management, Sales Management, Telecommunications, Business Analysis, Outlook, English, Windows, PowerPoint, Microsoft Word, Research, Efficent
Education
MCed Career College 2008 — 2009
Medical Administration with emphasis on Billing/Coding, Medical/Clinical Assistant
Bishop Leblond High School
iAppFusion, LLC March 2010 - Present
iBroomCloset, LLC March 2010 - Present
Accent Marketing May 2007 - August 2010
Sakura Expres, LLC January 2002 - June 2005
OrderFusion, Inc. 1994 - 2001
Education
California Polytechnic State University-San Luis Obispo 1986 — 1991
BS, MIS, Business Administration
Humana Inc January 2008 - Present
Rawlings Company March 2007 - January 2008
Accent Marketing September 2005 - March 2007
Education
Sullivan University 1999 — 2000
Associates, Information Systems
Eastern Kentucky University 1993 — 1995
Undergraduate, Pre-Engineering
Call Center Solutions 4U / Gary Patrick Consulting January 2008 - Present
Xerox July 2013 - June 2015
ACCENT Marketing 2011 - 2013
Sears Holdings Corporation 2009 - 2011
Metro One Telecommunications September 2001 - June 2008
Metro One Telecommunications March 1999 - September 2001
US Army January 1992 - January 1999
Skills
Call Center, Team Building, Customer Retention, Process Improvement, Operations Management, Leadership, Management, Recruiting, Call Centers, Training, Budgets, Executive Management, Public Speaking, Employee Training, Change Management, Program Management, Human Resources, Management Consulting, CRM, Sales Management, Coaching, Customer Satisfaction, Sales, Leadership Development, Customer Experience, Project Planning, Time Management, Project Management, Networking, Negotiation, Strategy, Customer Service, Performance Management, Vendor Management, Workforce Management, Employee Benefits, Personnel Management, Hiring, Consulting, Start-ups, Team Leadership, Sales Operations, Outsourcing, Organizational..., Business Process..., Business Development, Account Management, Strategic Planning, New Business Development, Cross-functional Team...
Education
Columbia College
BBA, Business Management
US Army
ACCENT Marketing April 2014 - December 2014
Sykes November 2011 - April 2014
Skills
Team Management, Coaching, Team Building, Personal Development, Customer Service, Troubleshooting, Employee Training
Education
Clarkson University 2015 — 2018
Bachelor's Degree, engineering and management, Sophomore
Sandhills Community College 2009 — 2011
Engineering
Konica Minolta Business Solutions U.S.A., Inc. November 2014 - Present
Connextions March 2005 - February 2012
ACCENT Marketing June 2004 - February 2005
Convergys November 2002 - June 2004
Skills
Call Centers, Technical Support, Windows 7, Windows XP, Troubleshooting, Telephone Skills, Customer Service
Education
Porter And Chester Institute of Rocky Hill, Connecticut 2013 — 2014
Computer Network Information Technology
Edinboro University of Pennsylvania 1997 — 2001
Bachelor of Fine Arts (BFA), Jewelry/Metalworking
Sears Holdings Corporation February 2015 - Present
Walmart December 2011 - December 2014
Walmart July 2010 - December 2011
Walmart November 2009 - July 2010
Walmart January 2009 - October 2009
Walmart November 2008 - January 2009
DT February 2007 - December 2007
ACCENT Marketing April 2006 - October 2006
CASS Management Group July 2004 - January 2006
Sharper Image Hair and Nail Studio May 2001 - February 2004
Skills
Asset Protection, Customer Service, Sales, Loss Prevention, Store Management, Inventory Management, Retail, Inventory Control, Merchandising, Visual Merchandising, Store Operations, Retail Sales, Profit, Cashiering, Customer Satisfaction, P&L, Shrinkage, Time Management, Microsoft Excel, Management
Education
Ashford University
Sociology
Seminole State College
Computer Programming and Analysis, Computer Information Technology
lifeIMAGE July 2014 - Present
Clintara November 2012 - July 2014
ACCENT Marketing October 2011 - November 2012
McDonald's Corporation January 2006 - April 2011
Skills
Telephone Skills, Therapeutic Massage, Fast-paced, Customer Experience, Testing, System Administration, Customer Service, Customer Engagement, Technical Support, Computers, Server Management, Windows 8, phone technical support, Chair Massage, Fast Food, Fast Learner, Phone Skills, Wireless Routers
Education
Bancroft School of Massage Therapy 2008 — 2009
certificate of completion, Massage Therapy/Therapeutic Massage
Arcadia Valley R-II School District 1995 — 2008
Diploma, High School/Secondary Diplomas and Certificates
Jadan Care Services January 2011 - Present
ACCENT Marketing January 2007 - December 2008
J.P. Morgan January 2006 - December 2007
JCPenney January 2005 - December 2006
Albertson’s Grocery January 2005 - December 2006
Citi Trends January 2004 - December 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, C++, Editing, Strategic Planning, C, Negotiation, Java
Education
Camelot College 2008 — 2008
Wossman High School 2001 — 2005
High School Diploma, General Studies
Accent Marketing November 2008 - April 2011
Accent Marketing January 2007 - November 2008
Accent Marketing November 2005 - January 2007
The Productivity Group January 1996 - November 2005
Nine West Group January 1995 - January 1996
US Shoe 1989 - 1995
Skills
Employee Engagement, Call Center, Leadership Development, Training, Performance Management, Training Delivery, Staff Development, Coaching, Team Building, Employee Relations, Talent Acquisition, Workforce Management, Human Resources, Process Improvement, Quality Assurance, Management, Succession Planning, Call Centers, Customer Experience, Software Documentation, Leadership, Management Development, Instructional Design, Organizational..., Employee Training, Recruiting, Customer Satisfaction, Talent Management, Vendor Management, Program Management, HIPAA, Onboarding, New Hire Orientations, Customer Service, Job Coaching, Public Speaking, Behavioral Interviewing, Organizational..., Hiring, Change Management, Interviews, Needs Analysis, Workforce Planning, Conflict Resolution
Education
College of the Ozarks 1983 — 1989
Psychology/Theatre Arts
T-Mobile June 2010 - Present
Army National Guard April 1999 - September 2014
ACCENT Marketing July 2007 - June 2010
JPMorgan Chase November 2000 - July 2007
Skills
MBTI Certified, PHR, Process Improvement, Team Building, Team Leadership, Change Management, Coaching, Performance Management, Call Center, Leadership Development, Operations Management, Organizational..., Employee Relations, Talent Management, Call Centers, Human Resources, Training Delivery, MBTI, Leadership, Employee Training, Management, Cross-functional Team..., SPHR, Recruiting, Training, Customer Experience, Customer Satisfaction, Interviews, Outsourcing, Onboarding, Start-ups, Customer Retention, Sales, Time Management, Employee Benefits
Education
Kaplan University 2010 — 2012
MS Management, Human Resources
Louisiana Tech University 2000 — 2002
Master of Arts (MA), Industrial Organizational Psychology
Central Washington University 1996 — 1999
B.A, Industrial Organizational Psychology
Rally4 (mGive) June 2015 - Present
Nidrah Global May 2009 - Present
ACCENT Marketing January 2015 - May 2015
Synergy Direct Marketing Solutions, LLC February 2014 - January 2015
SPi Global January 2010 - March 2013
Sitel October 2007 - May 2009
ICT Group, Inc. January 2006 - October 2007
ICT Group, Inc. August 2004 - January 2006
NewMedium Direct, Inc. 2001 - 2004
Digital Lighthouse Corporation 1997 - 2001
Skills
Start-ups, CRM, Mergers, Business Development, Telecommunications, Leadership, Recruiting, Outsourcing, Operations Management, BPO, Management, Process Improvement, Customer Experience, Call Centers, Telemarketing, Strategy, Lead Generation, Service Delivery, Vendor Management, Integration, SaaS, Strategic Partnerships, Sales Management, Business Process..., Contact Centers, Offshoring, Team Management, Customer Retention, Workforce Management, Customer Satisfaction, Call Center Development, Managed Services, Performance Management, Inbound Marketing
Education
University of Florida
BS Management, Business Administration and Management, General
Emory University
Pine Crest School
Specialsagent.com August 2009 - October 2010
Redstone Outdoor Media August 2009 - December 2009
Audience June 2009 - November 2009
ACCENT Marketing May 2008 - April 2009
It'sYourCustomer Marketing August 2002 - April 2008
Autobytel July 2001 - July 2002
Autoweb.com July 2000 - July 2001
J. Halcomb Advertising (now Zoom Advertising) May 1994 - July 2000
Skills
Wine Tasting, Sales, Wine Lists, Marketing, Distributors, Advertising, Liquor Licensing, Direct Marketing, Social Media, CRM, Account Management, Management, New Business Development, Marketing Strategy, Lead Generation, Integrated Marketing, Social Media Marketing, B2B, Business Development, Sales Management, Wine, SEO, Start-ups
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2009 — 2009
Northern Illinois University 1990 — 1994
BS, Marketing
Northern Illinois University 1990 — 1994
B.S., Marketing
Columbus Group, LLC July 2011 - Present
ACCENT Marketing LLC 2003 - 2009
ACCENT Marketing 2003 - 2007
Christmas Lake Golf Club 1989 - 1991
Skills
Call Center, Process Improvement, Training, Team Building, Leadership Development, Performance Management
Education
Owensboro School for Practical Nursing 1991 — 1992
Nursing Degree, Nursing
Centre College 1987 — 1988
Staples 2011 - 2012
ACCENT Marketing August 2009 - July 2011
Skills
Customer Service, Customer Satisfaction, Sales, Retail, Inventory Management, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Training
Education
Gateway Community and Technical College 2012 — 2015
State of Missouri October 2013 - Present
ACCENT Marketing April 2013 - October 2013
ACCENT Marketing September 2008 - April 2013
Skills
Software Documentation, Technical Support, Call Centers, Disaster Recovery, Workforce Management, Windows Server, Customer Experience, Active Directory, Microsoft Office, Troubleshooting, Windows 7, Vendor Management, Windows, XP, Computer Hardware, Leadership, Servers, Visio, System Administration, Network Administration, SharePoint, Networking, VMware, VoIP, Telecommunications, Server Architecture, IT Management
Education
Central Methodist University-College of Graduate & Extended Studies 2007 — 2009
Bachelor of Science (BS), Computer Science
Mineral Area College 2005 — 2007
Associate of Arts (AA), Computer Science
Pro Wraps Inc. May 2011 - November 2012
Texas Roadhouse November 2009 - May 2011
Universal Orlando August 2008 - November 2009
J.P. Morgan Chase & Co October 2005 - April 2008
ACCENT Marketing April 2005 - October 2005
Blockbuster October 2003 - April 2005
Skills
Customer Service, Customer Satisfaction, Time Management
Education
Aveda Institutes Florida 2013 — 2014
Cosmetologist, Cosmetology/Cosmetologist, General
Full Sail University 2010 — 2013
Bachelors, Web Design & Development, 3.48
ITT Technical Institute 2009 — 2010
Associates, Computer Network Systems
Boehringer Ingelheim January 2015 - Present
Boehringer Ingelheim November 2013 - January 2015
Boehringer Ingelheim January 2013 - October 2013
Boehringer Ingelheim June 2012 - January 2013
Boehringer Ingelheim Pharmaceuticals July 2010 - June 2012
Eli Lilly and Company April 1997 - July 2010
ACCENT Marketing October 1996 - April 1997
General Electric March 1987 - October 1996
Skills
Pharmaceutical Sales, Pharmaceutical Industry, Sales Effectiveness, Diabetes, Cardiology, Product Launch, Market Analysis, Medical Devices, Nephrology, Market Planning, Sales Force Development, Oncology, Market Access, Neurology, Commercialization, Hospital Sales, Cross-functional Team..., Psychiatry, Healthcare, Sales Operations, Sales Management, Selling Skills, Managed Care, Hospitals, Endocrinology, Pulmonology, Biotechnology, Rheumatology, Market Development, Sales
Education
Webster University 1989 — 1992
M.A., Management
Eastern Kentucky University 1980 — 1983
B.S.
Mary Kay Consultant December 2013 - Present
FL Department of Revenue September 2013 - Present
Pilot Flying J October 2010 - March 2013
Load Lifters September 2006 - October 2010
FAMU Chemistry Department January 2010 - March 2010
Dial America Marketing April 2005 - April 2006
ACCENT Marketing December 2003 - January 2005
Walmart October 2002 - January 2004
Publix Super Markets July 1998 - August 2002
Skills
Windows, Teaching, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Data Entry, Call Centers, Customer Satisfaction, Customer Support, Internet, Email, Microsoft Power Point, Social Media, Sales, Time Management, Training, Problem Solving, Cashiering
Education
Florida A&M University 2007 — 2010
A.A., Biology, Chemistry, Spanish
ACCENT Marketing February 2014 - Present
ACCENT Marketing August 2002 - February 2014
Rosenbluth International 2003 - 2003
Rosenbluth International 2000 - 2003
Delta Air Lines 1990 - 2000
Skills
Call Center, Leadership, Achieving Results, Vendor Management, Strategic Thinking, Project Managers, Project Management, RightNow, I3, Cross-functional Team..., Call Centers, Customer Experience, Troubleshooting, CRM, Customer Service, Leadership Development, Visio, Software Documentation, Marketing, Performance Management, Telecommunications, SharePoint, Start-ups, Time Management
Education
Stratford High School 1985 — 1989
Clemson University
College of Charleston
ACCENT Marketing February 2012 - December 2012
QBE FIRST January 2010 - February 2012
ZC Sterling March 2004 - January 2010
Molded Products Inc. June 1987 - January 2004
Skills
Insurance, Process Improvement, Visio, Business Requirements, Microsoft Excel, Call Center, Business Process..., Software Documentation, Microsoft Office, Six Sigma, Quality Assurance, Business Analysis, Quality Control, Call Centers, Risk Management, SharePoint, Access, Vendor Management, Analysis, Program Management
Education
Bellevue University 2006 — 2009
MSMIS, Management of Information Systems
Purdue University 1996 — 1998
Bachelor's of Liberal Studies
Buena Vista University 1990 — 1991
University of Nebraska at Omaha 1988 — 1990
University of California, Riverside 1987 — 1988
University Health Network July 2014 - Present
CPSI March 2010 - November 2010
ACCENT Marketing December 2008 - February 2010
JPMorgan Chase March 2009 - October 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, PowerPoint, Public Speaking, Social Media, Management, CRM, Call Centers, Insurance, Invoicing, Customer Satisfaction, Retail, Data Entry, Time Management, Outlook, Access, Employee Benefits, Team Leadership, Leadership, Administration, Budgets, Problem Solving, Teamwork, Process Improvement, Documentation, Telephone Skills, Training
Education
Unitech Training Academy-West Monroe 2012 — 2014
Medical/Clinical Assistant
University of Phoenix-Columbus Georgia Campus 2007 — 2009
Associate of Arts (A.A.), Accounting, 3.07
Wellington Management 2012 - Present
Cisco 2011 - 2012
ACCENT Marketing 2010 - 2011
United Media 2010 - 2011
Dr Georgina Falu Foundation 2009 - 2010
Gujrat Institute Of Aeronautical & Telecommunication Engineering 2007 - 2007
Education
University of Bridgeport 2007 — 2010
Master's Degree, Electrical and Electronics Engineering, A
Saurashtra University 2003 — 2007
Bachelor's Degree, Telecommunications Engineering, A
Goldey-Beacom College
Master of Business Administration (M.B.A.), Information Technology, A
WCACDCS November 2013 - Present
ACCENT Marketing June 2012 - November 2013
Settlement Facility Dow Corning Trust January 2007 - May 2012
Skills
Customer Retention, Customer Service, Microsoft Office, Training, Team Building, Social Media, Call Centers, Customer Satisfaction, Event Planning, Leadership, Social Networking, Microsoft Excel, Facebook
Education
Henderson State University
Penn Foster College
Independent Contractor July 2015 - Present
Pen-for-Hire December 1984 - Present
Shreve Memorial Library July 2011 - June 2015
Jills of All Trades February 2006 - October 2013
Books A Million January 2010 - August 2010
Accent Marketing October 2008 - December 2009
Montessori of Shreveport September 2007 - April 2008
Shreve Memorial Library January 1991 - August 2005
Skills
Customer Service, Training, Leadership, Social Media, Community Outreach, Microsoft Office, Grant Writing, Research, Staff Development, Event Planning, Public Speaking, Social Networking, Teaching, Editing, Nonprofits, Fundraising, Management, Grants, Team Building, Strategy, Recruiting, Analysis, Sales, Higher Education
Education
Louisiana State University Shreveport 2014 — 2014
15 units, Non-Profit/Public/Organizational Management, 4.0
Argosy University Phoenix 2010 — 2010
6 units, Organizational Leadership, 4.0
Louisiana State University in Shreveport 2003 — 2007
Masters Degree, Liberal Arts, 3.9/4.0
Louisiana State University Shreveport 1984 — 1987
Bachelors Degree, Geography, 3.49
Arkansas State University 1973 — 1978
Music/Chemistry/Language
Execuity LLC May 2014 - Present
KY Whisky Chicks January 2014 - Present
ACCENT Marketing January 2010 - April 2014
Accent Marketing July 2005 - February 2010
Accent Marketing June 2002 - July 2005
Accent Marketing 1998 - June 2002
Accent Marketing 1997 - 1998
Accent Marketing 1994 - 1997
Bank of America 1992 - 1994
Pepsisco Food Systems 1991 - 1992
Skills
Customer Experience, Customer Satisfaction, Customer Engagement, Strategic Planning, Leadership, Return on Investment, Call Center, Operations Management, Direct Marketing, Telemarketing, Workforce Management, Process Improvement, Team Building, Customer Retention, Customer Service, CRM, Call Centers, Start-ups, Strategy, Contact Centers, Training, Marketing, Analytics, Team Leadership, Management, Business Development, Employee Engagement, Performance Management, Sales, Account Management, Vendor Management, P&L Management, Integrated Marketing, Lead Generation, Leadership Development, Project Management, Quality Assurance, Strategic Partnerships, Marketing Strategy, Management Consulting, Analysis, Outsourcing, Cross-functional Team..., Consulting
Education
The University of Texas at Dallas 1990 — 1993
Bachelor Business Administration, Minor in Computer Science
Bellarmine University 1987 — 1990
Business Adminstration
Western Kentucky University 1984 — 1987
U.S. Bank December 2013 - Present
Before, During & After Enterprises March 2012 - October 2013
Cerner Corporation July 2008 - March 2012
Unity World Headquarters at Unity Village June 2007 - July 2008
Citi May 2003 - June 2006
ACCENT Marketing September 2002 - May 2003
Capgemini 1999 - 2002
Farmland Foods 1993 - 1999
Skills
Change Management, Analysis, Business Development, Program Evaluation, Employee Engagement, Training Delivery, Instructor-led Training, Marketing, Interviews, Call Centers, Onboarding, Executive Coaching, Employee Relations, Employee Training, Needs Analysis, Consulting, Cross-functional Team..., Blended Learning, Team Management, SAP
Education
Capella University
Doctor of Education (Ed.D.), Performance Improvement - Leadership
Capella University 2004 — 2006
Master of Science (MS), Education: Training & Performance Improvement, 4.0
Park University 1993 — 1999
Bachelor of Arts (B.A.), Communication Theory and Human Relations, 4.0
ASA April 2015 - Present
The Daniel & Henry Co. November 2014 - Present
Five Star Insurance Agency, Inc. June 2013 - November 2014
Affton Terminal Services April 2012 - April 2013
ACCENT Marketing April 2011 - April 2012
Huntleigh McGehee July 2007 - April 2011
Skills
Commercial Insurance, Customer Service..., Customer Engagement, Microsoft Excel, PowerPoint, Microsoft Word, Dispatching, Warehouse Management, Management, Communication Skills, Typing, Marketing, Delegation, Problem Solving, Organizational..., Highly detail oriented, Self-starter, Minimal Supervision, High Achiever, Team Leadership, Client Relations Skills, Keen Listener, Team Building
Education
CISR, CIC 1992 — 2014
Insurance Courses
Hickey College 1988 — 1989
Certificate of Completion, Business Administration and Management, General
United States Marine Corps April 2011 - April 2015
All Souls Catholic Church & School April 2010 - February 2011
ACCENT Marketing January 2009 - February 2010
Skills
Military, Military Experience, National Security, Security Clearance, Military Operations, Operational Planning, DoD, Command, Defense, Force Protection, Weapons, Military Training, Intelligence Analysis, Information Assurance, Customer Service, Marketing, Leadership Mentoring, Martial Arts
Education
Craven Community College 2014 — 2016
Associate of Science (A.S.), Accounting and Finance
Seminole State College of Florida 2008 — 2010
Associate's degree, General Studies
Denechaud & Denechaud October 2014 - July 2015
Shuart & Associates December 2013 - October 2014
The Voorhies Law Firm July 2012 - April 2013
Lamar & Boswell, PLC July 2009 - August 2009
ACCENT Marketing March 2007 - March 2009
Kelly Services May 2001 - August 2005
Skills
Keyboard Skills, Analytical Skills, Organization &..., Legal Documents, Oral & Written..., Answering Phones, Legal Research, Legal Writing, Multi Tasking, Summarizing Information, Medical Terminology, Information Gathering, Computer Proficiency, Paralegals, Westlaw, Legal Education, Legal Ethics, Microsoft Office, Pleadings, Document Review
Education
Globe University-Online Division 2010 — 2012
Bachelor of Science (B.S.), Paralegal Studies, 3.71 GPA
Daymar College-Owensboro 2007 — 2009
Associate of Science (A.S.), Paralegal Studies, 3.96 GPA
Radius Global Solutions LLC June 2013 - Present
Stacy J. Spradling Consulting January 2011 - Present
Sykes July 2011 - June 2013
Ozarks Federal Savings and Loan February 2011 - July 2011
ACCENT MARKETING May 2006 - February 2011
Lee Mechanical Contractors April 2003 - April 2006
Smart Document Solutions January 2002 - March 2003
Skills
Department of Labor..., Equal Employment..., Compliance Training, HR Auditing, Public Speaking, Coaching, Recruiting, Internet Recruiting, Social Media, Progressive Discipline, Human Resources, Strategic Planning, iCIMS, Employee Relations, Applicant Tracking..., Training, Employee Engagement, Succession Planning, Time Management, New Hire Orientations, CRM, Hiring, Performance Management, Interviews, Temporary Placement, Call Centers, Leadership, Strategy, Labor Relations, Personnel Management, Employee Benefits, Onboarding, Benefits Administration, Sourcing, FMLA, Program Management, Policy, Talent Acquisition, Vendor Management, BPO, Leadership Development, Payroll, Workforce Management, Workforce Planning, Talent Management, Deferred Compensation, Employee Training, Technical Recruiting, Job Descriptions, HR Policies
Education
Mineral Area College 1990 — 1992
AA, General
Baker University
BA, Bachelor Business Administration with emphasis in HR Management
Mergix Business Solutions, LLC 2014 - Present
Hafner Financial Services, PC May 2013 - June 2014
ACCENT Marketing April 2010 - May 2013
Skills
Accounting, QuickBooks, Account Reconciliation, Accounts Payable, Accounts Receivable, Payroll Services, Monthly Closing
Education
Central Methodist University-College of Liberal Arts & Sciences 2012 — 2014
Bachelor’s Degree, Accounting and Finance
Central Methodist University-College of Liberal Arts & Sciences 2012 — 2014
Bachelor’s Degree, Business/Managerial Economics
Winsteads restaurant March 2015 - Present
Encore Staffing Solutions, Inc. February 2014 - July 2014
Missouri Department of Corrections October 2010 - February 2011
Missouri Department of Corrections February 2010 - October 2010
Convergys May 2007 - November 2008
Wal-Mart January 2006 - October 2008
ACCENT Marketing May 2005 - August 2006
Anna Dodson Boarding Home April 2004 - April 2005
McDonald's Corporation September 2002 - December 2004
Skills
Microsoft Office, Customer Service, Microsoft Excel, Teamwork, PowerPoint, Leadership, Microsoft Word, Social Media, Sales, Photoshop, Telecommunications, Social Networking, Time Management, Team Leadership, Team Management
Education
ICDC College 2015 — 2019
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Grantham University 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Florida Hospital November 2014 - Present
ACCENT Marketing June 2007 - March 2009
Skills
Customer Service, English, Research, Windows, Photoshop, HTML, Budgets, Strategic Planning
Education
Everest University-Lakeland 2013 — 2014
Medical Assistant
Pasco High School 1990 — 1994
Vantage Health Plan June 2015 - Present
St Francis Medical Center 2012 - 2014
ACCENT Marketing 2008 - 2012
Skills
Hospitals, Healthcare, Clinical Research, Customer Service, Data Entry, EMR, HIPAA, Healthcare Information..., Healthcare Management, Leadership, Management, Medical Records, Medical Terminology, Microsoft Word, Patient Safety, Strategic Planning, Team Building
Education
Unitech Training Academy-West Monroe 2006 — 2006
Certificate of Completion, Computer Programming, Specific Applications
Southern University October 2014 - Present
CPSI September 2011 - August 2012
ACCENT Marketing 2012 - 2012
Teleperformance, USA February 2011 - August 2011
Convergys June 2009 - January 2011
Bossier Parish Community College August 2008 - May 2009
Skills
Multi-line Phone, Can Type 70 WPM, Customer Service..., Commitment to Customer..., General Office Skills, Excellent Communication..., Medical Billing and..., Sales Management, Computer Savy, Complaint Handling, Dispute Resolution, Committed to..., Enthusiastic..., Data Entry, Records Management, Charismatic Leadership, Front office operations, Creative Direction, Business Insights, Innovation, Assertiveness, Efficent, Interpersonal Skill, Reliability, Committment, Dedication to..., Communication, Customer Service, Public Speaking
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2010 — 2014
Bachelor's degree, Registered Nursing/Registered Nurse, 3.0
Everest University-Tampa 2011 — 2012
Associate's degree, Paralegal Studies, 3.89
Bossier Parish Community College 2008 — 2010
Associates, Business Administration and Management, General, 3.85
ACCENT Marketing April 2015 - Present
Amazon June 2014 - January 2015
DeVry Education Group November 2013 - May 2014
Cision April 2012 - August 2012
Dun & Bradstreet January 2005 - January 2011
Dun & Bradstreet January 1999 - January 2004
Hampton Inn & Suites April 1999 - August 1999
United States Air Force January 1991 - January 1999
Skills
B2B, Lead Generation, Data Analysis, Team Leadership, Business Analysis, Customer Satisfaction, Customer Retention, Leadership, Sales Operations, Account Management, Analytics, Business Development, Business Planning, Business Process..., Database Marketing, Management, Coaching, Cross-functional Team..., Customer Service, Databases, Integration, Outsourcing, Program Management, Project Planning, Sales Process, Salesforce.com, Team Building, Team Management, Teamwork, Time Management, Training, Vendor Management
Education
KELLER GRADUATE SCHOOL OF MANAGEMENT 2005 — 2008
MASTER, BUSINESS ADMINISTRATION
DeVry University 2002 — 2005
BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION
Victory Inspection Company May 2015 - Present
Best Buy October 2014 - Present
Automotive Quality & Logistics Inc. (AQL-Inc) October 2011 - March 2014
Xerox October 2008 - January 2010
Brevard Comedy Productions October 2007 - January 2008
AT&T Mobility June 2005 - February 2007
ACCENT Marketing August 2004 - October 2005
Galls June 2001 - August 2002
Good Vibrations Coffee Shop January 1997 - June 1997
Skills
Telephone Skills, Mac OS X, Windows 7, Customer Service, Research, Outlook, Microsoft Office, Word, PowerPoint, Excel, Customer Relations, Problem Solving, Team Building, Customer Satisfaction, Negotiation, Public Speaking, Troubleshooting, Coaching, Documentation, Planning, Writing, Quality Assurance, Windows, Call Center, Logistics, Social Media, Marketing Strategy, Training, Team Leadership, Project Management, Change Management, Data Analysis, Workshop Facilitation, Event Planning, Data Entry, Social Media Marketing, Public Relations, Business Strategy, Microsoft Excel, Microsoft Word, Call Centers, Inventory Management, Human Resources, Process Improvement, Leadership, Operations Management, Account Management, Continuous Improvement, Management, Access
Education
Bluegrass Community and Technical College
Business Management and Marketing
Morehead State University 1996 — 1997
Theatre/Theater
Clear Creek Baptist Bible College 1997 — 2000
Christian Ministry
Alliance data services October 2009 - August 2011
A.M.G services inc 2011 - 2011
ACCENT Marketing May 2008 - August 2008
Education
Donnelly College 2011 — 2014
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Office of the State Attorney June 2007 - Present
Spectrum Life Care Services November 2012 - August 2013
Pet Sitters and More September 2012 - August 2013
Offerdahl's Cafe/Grill June 2005 - June 2007
ACCENT Marketing July 2004 - October 2005
The Wendy's Company June 2000 - August 2002
Skills
Cooking, Typing, Microsoft Word, Outlook, Microsoft Excel, Filing, Management, Secretarial Skills, Organization, Pet Sitting, Animal Welfare, Phone Etiquette, Multi-line Phone, Proofreading, Drawing, Food & Beverage, Internet, PowerPoint, Painting, Restaurants, Customer Service, Windows, Writing, Creative Writing, Wellness, YouTube, Organized self-starter
Education
Broward College
Elementary Education and Teaching
Troy University August 2014 - Present
Lake Country School Board February 2013 - Present
DS Connections Inc July 2012 - February 2013
Lifestream Behavioral Center July 2009 - April 2011
Sears July 2007 - July 2008
Lifestream Behavioral Center August 2006 - July 2007
Lake County Sheriff’s Office June 2005 - August 2006
ACCENT Marketing May 2003 - June 2005
Skills
Data Entry, Time Management, Customer Service, Telephone Skills, Outlook, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Filing, Phone Etiquette, Customer Satisfaction, Clerical Skills, Call Center, Administrative...
Education
Troy University 2013 — 2015
Master's Degree, Clinical Mental Health Counseling w/ School Counseling
Ashford University 2010 — 2012
Bachelor of Science, Psychology
Lake Tech Institute of Public Safety 2005 — 2005
Bachelor of Arts (B.A.), Psychology
Jack Henry & Associates January 2012 - Present
iAppFusion May 2010 - Present
Kentucky Center for the Performing Arts June 2010 - January 2012
Accent Marketing April 2008 - June 2010
Microsoft December 2007 - March 2008
Veritude January 2007 - November 2007
Harland Financial Solutions 2005 - 2007
ACS 2001 - 2005
Kedestra 2001 - 2001
Metavante 2000 - 2000
Skills
SDLC, Microsoft SQL Server, Software Development, Software Project..., Agile Methodologies, PMP, Process Improvement, .NET, Software Engineering, MS Project, ASP.NET MVC, Enterprise Architecture, C#, ASP.NET, CA Clarity, Solaris, SEI CMM, C# 4.0, Visual C++, HP-UX, Sybase Adaptive Server, Agile Project Management, PMI-ACP
Education
Central Michigan University 1992 — 1993
MSA, Software Engineering Administration, 3.5
Embry-Riddle Aeronautical University 1982 — 1987
BS, Aviation Maintenance Management, 3.81
Wal Mart Corporation June 2012 - Present
Full Sail University January 2011 - March 2012
Motive Mentality Ent LLC July 2010 - 2012
Gathright and Jackson Leasing Agency January 2011 - July 2011
Motive Mentality Ent LLC June 2010 - June 2011
Grambling State University September 2010 - December 2010
Sparks Nissan Kia August 2009 - December 2009
ACCENT Marketing May 2009 - August 2009
Kitishian's AT&T May 2008 - May 2009
Skills
Sales, Customer Service, Microsoft Office, Marketing, Advertising, Marketing Strategy, Social Media, Brand Development, Sound, Microsoft Excel, PowerPoint, Event Planning, Retail, Social Networking, Management, Public Speaking, Facebook
Education
Full Sail University 2011 — 2011
Masters, Entertainment Business Management
Grambling State University 2005 — 2010
Bachelor of Science in Psychology, Psychology
Grambling State University 2005 — 2010
Bachelor of Arts (B.A.), Psychology
Louisiana Tech University 2005 — 2010
Psychology
Southwest Catering Co January 2015 - Present
Magic Springs April 2014 - September 2014
Southwest catering company October 2013 - April 2014
Xerox July 2013 - October 2013
ACCENT Marketing April 2012 - August 2012
Ace Parking June 2011 - March 2012
Skills
Customer Satisfaction, Hospitality, Customer Service, Cashiering, Hotels, Front Office, Time Management, Hospitality Management, Hospitality Industry, Sales, Food & Beverage, Microsoft Word, PowerPoint, Revenue Analysis, Microsoft Office
Education
Homestead Schools 1990 — 1994
Cummins Inc. September 2014 - Present
ACCENT Marketing April 2012 - September 2014
Sony DADC September 2011 - December 2011
TIECHE Engineering April 2011 - August 2011
Skills
Business Analysis, Six Sigma, Quality Assurance, Gap Analysis, CRM Integration, Communication Skills, Timely Decision Making, Agile Methodolgy, Business Strategy, Oracle CRM, UAT coordination, Requirements Analysis, RightNow, Waterfall, Visio, UML Tools, Testing, Requirements Gathering, Project Management, CRM, Agile Methodologies, Process Improvement, Leadership, Analytics, Management, Vendor Management, Financial Reporting, Project Planning
Education
California State University-Northridge 2010 — 2011
Master of Science (MS), Engineering/Industrial Management
SIES Graduate School Of Technology 2006 — 2010
Bachelor of Engineering (B.E.), Information Technology
Daily Money Team February 2013 - Present
Daily Money Team February 2013 - Present
Daily Money Team January 2013 - Present
ACCENT Marketing September 2010 - September 2012
Skills
Recruiting, Talent Management, Talent Acquisition, Active Communicator, Applicant Tracking..., Human Resources, Technical Recruiting, Employee Relations, Sourcing, Interviews, Internet Recruiting, Recruitment Advertising, Employer Branding, Performance Management, College Recruiting, Employee Engagement, Contract Recruitment, Onboarding, Hiring, Screening Resumes, Screening, Job Fairs, Job Descriptions, Temporary Placement, Staffing Services
Education
Broward College 2008 — 2010
Associate of Science (AS), Health/Health Care Administration/Management
Trench Town High
Diploma, Physical Sciences
KiZAN Technologies November 2013 - Present
ACCENT Marketing May 2013 - November 2013
KiZAN Technologies April 2011 - May 2013
United States Air Force January 2007 - January 2013
Louisville Water Company February 2011 - July 2011
United States Air Force August 2009 - February 2010
Skills
Data Modeling, SharePoint, SSIS, SSRS, ETL, WCF, C#, PowerView, Analysis Services, TFS, SSAS, PowerPivot, PerformancePoint, SSAS: Tabular, MDX, Performance Point, Data Warehousing, Business Intelligence, Power BI, SAP BW, Pentaho Analyzer, Pentaho Analysis..., Team Foundation Server..., R, Analytics, Pentaho Interactive..., Microsoft SQL Server, Databases, SQL, .NET
Education
University of Louisville 2005 — 2012
BS in Business Administration, Computer Information Systems, Concentration in Information Security
Community College of the Air Force 2005 — 2011
Associates of the Arts, Justice Administration
Sykes May 2012 - Present
Accent Marketing June 2006 - May 2012
Polk Works 2001 - 2006
Skills
Employee Engagement, Employee Relations, Talent Management, Call Center, Leadership Development, Coaching, Organizational..., Recruiting, Contact Centers, New Hire Orientations, Change Management, Team Building, Process Improvement, Customer Experience, Training, Customer Service, HRIS, BPO, Human Resources, Onboarding, Staff Development
Education
Bellevue University 2010 — 2011
Masters, Human Resources
New York Institute of Technology 2006 — 2007
Bachelors, English/Professional Writing
Florida Hospital February 2011 - Present
Intelity July 2010 - August 2010
Accent Marketing August 2007 - September 2009
NCG Medical March 2007 - August 2007
AmeriPath March 2006 - February 2007
Scient'x USA March 2005 - March 2006
Muckleshoot Indian Tribe July 2002 - December 2004
Coca-Cola Enterprises January 1998 - June 2002
Microsoft 1988 - 1992
Education
Online College 2003 — 2004
Computer Networking - MCSE, CCNA
Online College 1998 — 2001
Business Communication/Management
Entex Computer Services 1994 — 1996
Computer Networking - MCSE, CNE, A+
Bellevue College 1986 — 1988
Finance
OSC 1985 — 1986
Computer Science
BCS 1984 — 1985
Computer Science
Contract Land Staff June 2014 - Present
Prism Pointe Technologies August 2012 - July 2013
Ashworth College 2012 - 2012
Westwood College June 2010 - November 2010
Texas School of Business November 2009 - 2010
Harris County /Resource Staffing (Toll Road Call Center) March 2009 - September 2009
ACCENT Marketing August 2007 - November 2008
Skills
Accounting &..., Recruiting, Sales, Customer Service, Interviews, Resume Writing, Salesforce.com, Team Building, Employee Relations, Human Resources, Microsoft Office
Education
Grand Canyon University 2013 — 2019
M.S PSY, Psychology
Grambling State University 2002 — 2008
Bachelor of Applied Science (BASc), Business, Management, Marketing, and Related Support Services, a
White Dog Consulting October 2003 - Present
LiveOps October 2011 - August 2012
ACCENT Marketing July 2010 - July 2011
InfoCision Management Corp. March 2001 - July 2010
The Point of Contact February 2000 - March 2001
Packard Bell / NEC/ Alorica January 1998 - January 2000
Convergys Corporation January 1995 - January 1998
Skills
Lead Generation, Direct Marketing, CRM, Digital Marketing, Business Development, Strategy, Start-ups, Telemarketing, Call Centers, Sales, Call Center, Marketing, Outsourcing, Customer Experience, Management, Sales Process, Team Leadership, Customer Service, BPO, Sales Management, Selling, New Business Development, Solution Selling, Marketing Strategy, Online Marketing, Account Management, Telecommunications, Negotiation, Multi-channel Marketing, Social Media Marketing, Social Media, Analytics, Financial Services, P&L Management, Customer Relations, Ideation, Client Services, Six Sigma, Lean Management, IT Strategy, IT Management, IT Outsourcing, Offshoring, Nearshore, Profitable Growth, Profit Maximization, Great Motivator, Mergers & Acquisitions, Kaizen, Kaizen Leadership
Education
Brigham Young University 1994 — 1996
Master's
Brigham Young University 1990 — 1994
BA
Cascade Health Services Medical StafferChief Operator800 Call-KCDecember 2011 - February 2013
NAIC February 2006 - July 2008
ACCENT Marketing 2004 - 2005
MCI September 2001 - September 2004
Skills
Customer Service, Management, Team Leadership, Training, Quality Assurance, Leadership, Medical Staffing, Microsoft Word, Microsoft Excel, PowerPoint, Hiring Employees, New Hire Training, Human Resources
Education
East High School 1996 — 2000
Concorde Career Colleges
Associate Degree, Nursing
Accent Marketing Recruitment Specialist, Multi Media Account ExecutiveGateHouse MediaOctober 2014 - Present
The Ledger January 2009 - September 2014
Skills
Customer Service, Social Media, Performance Management, Advertising, Social Media Marketing, Newspaper, Fundraising, Event Management, Public Relations, Account Management, Marketing Strategy, Budgets, Email Marketing, Online Advertising, Social Networking, Direct Marketing, Training, Management, Newspapers, Team Building, Leadership, Digital Media, Strategic Planning, Facebook, Recruiting
Education
Florida Metropolitan University 1996 — 1997
ACCENT Marketing April 2014 - June 2015
NARS September 2011 - June 2013
Protocol Global Solutions June 2006 - May 2011
PCA International 1999 - 2005
Skills
Financial Analysis, Operations Management, Strategic Planning, Outsourcing, Leadership, BPO, Management, Process Improvement, Forecasting, Business Development, Team Building, Budgets, Vendor Management, IT Management, Strategic Partnerships, New Business Development, CRM
Education
Stanford University 2003 — 2003
Executive Financial Management Program
Georgia State University 1989 — 1991
MBA
University of Georgia 1979 — 1981
BA, Economics
eviCore healthcare July 2015 - Present
eviCore healthcare August 2013 - June 2015
Connextions May 2013 - August 2013
Walgreens - Central Pharmacy Operations January 2011 - May 2013
Walgreens - Central Pharmacy Operations June 2009 - January 2011
ACCENT Marketing October 2005 - May 2009
Sprint Nextel 1999 - 2004
Skills
Workforce Management, Contact Centers, Customer Experience, Call Center, Avaya, IEX, Team Leadership, Six Sigma Yellow Belt, Performance Management, Six Sigma, Call Centers, Temporary Placement, Troubleshooting, Employee Relations, Technical Support, Customer Satisfaction, Software Documentation, Management, Leadership, BPO, Business Process..., Change Management, Outsourcing, ACD, Visio, Vendor Management, Process Scheduler, Process Improvement, Project Planning, Training, Recruiting, Time Management, CRM, Operations Management, Customer Retention, Team Building, Forecasting, Telecommunications, Call Center Development, Quality Assurance, IVR, Cross-functional Team..., Service Delivery, Employee Engagement, Workforce Planning, Coaching, Employee Training, Telemarketing, Analysis, Human Resources
Education
University of Kansas 1996 — 1998
Garden City Community College 1994 — 1996
Confluent Health, LLC December 2007 - Present
ACCENT Marketing 2005 - 2007
Skills
Accounts Receivable, Strategic Planning, Business Planning
Education
University of Redlands 2012 — 2014
Master of Business Administration (MBA)
Campbell University
Bachelor's Degree
Self Employed October 2013 - Present
Wellpoint Anthem June 2013 - September 2013
First Data Corporation January 2012 - April 2012
ACCENT Marketing February 2010 - January 2012
AT&T July 2009 - January 2010
Rose Builders June 2005 - July 2008
DeVry University - Chicago February 2001 - June 2005
Skills
Financial Accounting, Budgets, Refunds, Typing 50WPM, Problem Solving, Billing Systems, Bank Statements, Client Billing, Accurate Data Entry, Enrollment Services, Payment Card Processing, Question Answering, Customer Service, Key Performance..., Switchboard Operator, Escalation, Call Centers, Call Logging, Order Processing, AS400 system, Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, QuickBooks, PowerPoint, Outlook, Time Management, Invoicing, Troubleshooting, Telephone Skills, Accounting, Administrative..., Team Leadership, Management, Access, Data Entry
Education
DeVry University 2001 — 2005
Bachelor of Science (B.S.), Accounting
Sykes December 2008 - Present
Accent Marketing October 2006 - October 2008
Physicians for Women March 2003 - September 2006
Saline Memorial Hospital May 2002 - March 2003
Light Industries October 2000 - June 2001
Education
Henderson State University 1997 — 2000
Associate of Arts, English
Blackbaud 2014 - 2015
iPacesetters, LLC. January 2013 - January 2014
ACCENT Marketing January 2011 - January 2013
Self-employed August 2002 - February 2011
Steak n Shake January 1998 - October 2001
Diamond Crystal May 1995 - November 1998
Skills
Product Development, Quality Assurance, Organizational..., Organization, Analysis, Time Management, Leadership, Account Management, Sales, Training, Customer Experience, Customer Satisfaction, Team Building, Call Centers, Human Resources, Customer Service, Sales Operations, Marketing, Process Improvement
Education
Ball State University
BS, Dietetics
Bellarmine University January 2015 - Present
Splash Analytics March 2012 - Present
Communefx January 2010 - February 2011
ACCENT Marketing May 2008 - December 2010
The Stevenson Company January 2005 - May 2008
Skills
Predictive Modeling, Predictive Analytics, Database Marketing, SPSS, SAS, Direct Marketing, Statistical Modeling, Marketing Strategy, R, Forecasting, Statistics, SQL, Analytics, Analysis, Segmentation, Multivariate Statistics
Education
Penn State University 2010 — 2013
Master's degree, Applied Statistics
Bellarmine University 2001 — 2005
Bachelor of Arts (B.A.), Economics
Pistus HHC April 2009 - Present
Accent Marketing May 2005 - January 2009
CyberRep 2002 - 2004
Skills
Recruiting, Human Resources, Training, Management, Temporary Placement, Temporary Staffing, Customer Service, Consulting, Performance Management, Employee Relations, Employee Engagement, Call Centers, BPO, Talent Management, Talent Acquisition, Team Building, Coaching, Vendor Management, Leadership, Leadership Development, Call Center
Education
Florida Southern College
Business
Florida Hospital May 2011 - Present
Florida Hospital December 2009 - May 2011
Accent Marketing May 2008 - July 2009
The Home Depot March 2006 - July 2008
Skills
Employee Relations, Human Resources, Call Centers, Employee Engagement, Process Scheduler, Time Management, Recruiting, Community Outreach, Affirmative Action
Education
Florida Metropolitan University 2003 — 2005
MBA, Business
ACCENT Marketing November 2013 - Present
ACCENT Marketing March 2010 - November 2013
Sprint Nextel April 2006 - April 2009
IBM December 2004 - April 2006
Teleperformance August 2003 - December 2004
Skills
Account Management, Strategic Consulting, Customer Experience, Voice of the Customer, Multi-channel Marketing, Digital Marketing..., CRM, Business Process..., Analysis, Project Planning, Performance Management, Program Management, Vendor Management, Call Centers
Education
Albion College 1995 — 1999
B.A., English/Political Science
HealthPlan Services January 2014 - Present
USAA March 2009 - March 2013
ACCENT Marketing September 2005 - March 2009
Skills
Quality Assurance, Management, New Business Development, Recruiting, Interviews, Call Centers, Training, Performance Management, Team Building, Team Leadership, Coaching, Microsoft Office, Employee Training, Organizational..., Leadership Development, Human Resources
Education
Ashford University 2010 — 2012
Human Resources Management (Bachelors), Business
University of Phoenix 2008 — 2010
Business Management, Business
Accentf(x) January 2013 - Present
ACCENT Marketing January 2012 - January 2013
Communefx - An MDC Partners Company August 2011 - January 2012
ACCENT Marketing November 2006 - July 2011
Kingpin Lanes January 2006 - December 2006
Kingpin Lanes November 2005 - December 2005
Thoroughbred Technologies March 2003 - October 2005
Skills
Database Marketing, Multi-channel Marketing, Marketing Operations, Lead Generation, Customer Experience, Direct Mail, Direct Marketing, Digital Marketing, Customer Service, Online Marketing, Personnel Management, Call Centers, Human Resources, Microsoft Office, Email Marketing, Analytics, CRM, Marketing, Process Improvement, Salesforce.com, Telemarketing, B2B Marketing, Campaign Management, Customer Acquisition, Integrated Marketing, Customer Retention, Inbound Marketing, SEM
Education
Bellarmine University 2001 — 2003
Human Resource Management - Certificate
Bellarmine University 1990 — 1992
Master of Business Administration (M.B.A.), Business Administration and Management, General
Bellarmine University 1983 — 1987
Bachelor's degree, Health/Health Care Administration/Management
FCA - North America May 2015 - Present
Cortex Media March 2013 - July 2014
Pi Market Research November 2012 - June 2013
DMR Partners January 2013 - April 2013
Boston College June 2011 - August 2011
AutoMundo Productions, Inc. January 2009 - August 2010
ACCENT Marketing June 2008 - July 2008
St. Thomas Episcopal Church March 2006 - June 2008
LitMag - Carrollton School of the Sacred Heart August 2007 - May 2008
Skills
Spanish, Microsoft Excel, Adobe Creative Suite, Analytics, Photography, Visual Basic, Visual Arts, Marketing Research, CRM, Proofreading, Editing, SPSS, Oracle SQL, Google Adwords
Education
Carnegie Mellon University - Tepper School of Business 2014 — 2016
Master of Business Administration (MBA), Business Analytics
Boston College - Carroll School of Management 2010 — 2012
BS, Marketing, Information Systems, 3.4
University of Miami - School of Business 2009 — 2009
Marketing, 3.721
Carnegie Mellon University 2008 — 2008
Design, 3.4
Carrollton School of the Sacred Heart 1999 — 2008
J.Crew April 2008 - Present
ACCENT Marketing April 2007 - March 2008
Precision Response Corporation July 2004 - April 2007
Nordstrom July 2001 - July 2004
Skills
Leadership Development, Employee Relations, Customer Experience, Organizational..., Conflict Resolution, Customer Satisfaction, Call Center, Change Management, Sales Management, Leadership, Call Centers, Negotiation, Operations Management, Contact Centers, CRM, Customer Service, Management, Team Building, Customer Retention, Performance Management, Process Improvement, Outsourcing, Workforce Management, Sales, Strategy, Program Management, Business Analysis, Coaching, Training, Budgets, Succession Planning, Vendor Management, P&L Management, B2B, Recruiting, Team Leadership, Cross-functional Team..., Account Management, Forecasting, Call Center Development, Hiring, Employee Training, Sales Operations, Retail, Inventory Management, Team Management, P&L, Business Process..., Inbound Marketing, Human Resources
Education
Columbia Southern University
B.S., Business Administration
Iowa State University
ACCENT Marketing April 2007 - March 2009
ASU News Writing Class 2004 - 2005
Arkansas State University Athletic Media Relations 2002 - 2005
Education
Henderson State University 2010 — 2011
Bachelor of Arts, English and Communications
Lake Hamilton High School
ACCENT Marketing April 2012 - Present
Skills
Solidworks, Engineering, Mechanical Engineering, Microsoft Office, Product Development, Manufacturing, Technical Support, Training, Account Management
Education
Central Wyoming College 1992 — 1993
Registered Nursing/Registered Nurse
American Military University
Bachelor's degree, Homeland Security
MCADD Marketing, Inc January 2013 - Present
ACCENT Marketing 2011 - 2011
Alltel Wireless June 2006 - August 2008
Skills
Advertising, Marketing, Direct Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Account Management, Online Advertising, Sales, Email Marketing, Customer Retention, Digital Marketing, Direct Sales
Education
Henderson State University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
ACCENT Marketing November 2012 - Present
ACCENT Marketing September 2010 - November 2012
ACCENT Marketing October 2008 - September 2010
ACCENT Marketing March 2008 - October 2008
ACCENT Marketing November 2007 - March 2008
Skills
Quality Assurance, Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Process Improvement, Analytics, Customer Service, Vendor Management, Leadership, Forecasting, Contact Centers, Customer Retention, Management, Recruiting, Employee Relations
Education
University of Arkansas at Little Rock 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ouachita Technical College 2002 — 2005
Associate of Science (AS), Business Administration and Management, General
Sykes Enterprises April 2010 - October 2012
ACCENT Marketing March 2005 - October 2009
Priority America October 1999 - February 2005
Skills
Multitasking, Employee Relations, Employee Benefits, Business Ethics, Employee Trust, Continuous Improvement, Deferred Compensation, Management, Call Centers, Customer Retention, Employee Engagement, Performance Management, Policy
Education
McKendree University 2007 — 2009
Hanover College 1981 — 1985
ACCENT Marketing February 2012 - Present
ACS XEROX Company November 2008 - March 2012
Skills
Cisco Certified, CCNA, TCP/IP, LAN-WAN, Routing Protocols, Catalyst Switches, Frame Relay, Fast Ethernet, PPP
Education
Henderson State University 2010 — 2014
Master of Business Administration (MBA), Finance, General
Cincinnati Children's Hospital Medical Center April 2012 - Present
North East Louisiana Urology 2010 - 2012
ACCENT Marketing September 2007 - January 2010
Brown's Sitting Service March 2004 - October 2008
Skills
Typing, Customer Service, Medical Transcription, Medical Terminology, Medical Records, Professional Phone..., Outlook, Cpr Certified, Fax, Medical Billing, Medicine
Education
Northeast Louisiana Technical College-Delta Ouachita Campus 2009 — 2011
Associate's degree, Medical Insurance Coding Specialist/Coder
Concorde Career Institute-Jacksonville 1999 — 2001
Medical/Clinical Assistant
Bernice High School 1991 — 1995
High School Diploma
ACCENT Marketing March 2007 - October 2008
Education
DeVry University-Florida 2011 — 2012
Bachelor's degree, Business Technical Management
ACCENT Marketing 2011 - 2012
Jayco, Inc. April 2005 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Publishing, Problem Solving, Windows, Customer Service, Marketing Communications, Community Outreach
Education
Glen Oaks Community College 1994 — 1998
Associate's degree, Business/Commerce, General
ACCENT Marketing October 2007 - July 2010
Education
Donnelly College 2007 — 2012
CenturyLink March 2014 - Present
Dollar General April 2013 - March 2014
Monroe Housing Authority November 2011 - March 2014
Ted Grace, CPA January 2010 - March 2014
University of Louisiana at Monroe June 2011 - December 2012
ACCENT Marketing April 2009 - February 2010
Walmart November 2007 - April 2009
Subway May 2005 - November 2007
Skills
QuickBooks, Microsoft Excel, Microsoft Word, Cash Register, Customer Service, Filing, Teamwork, Data Entry, PowerPoint, Microsoft Office, Fundraising, Research, Time Management, Facebook, Telephone Skills
Education
Colorado Technical University 2015 — 2017
Master of Business Administration (M.B.A.), Finance, General
University of Louisiana at Monroe 2007 — 2013
Bachelors Degree in Accounting, Accounting
West Ouachita High School 2003 — 2007
Diploma, General, 4.0
ACCENT Marketing 2010 - 2011
Skills
Customer Service, Microsoft Excel, Microsoft Word, Computer Proficiency, Phone Etiquette, Communication
Education
Everest University-South Orlando 2011 — 2013
Associates Degree Business, Business, Management, Marketing, and Related Support Services
JPMorgan Chase June 2013 - June 2013
ACCENT Marketing May 2012 - November 2012
CenturyLink April 2010 - June 2010
ACCENT Marketing May 2009 - March 2010
Skills
I am proficient in..., Customer Service, excellent computer..., Call Centers, Time Management, Networking, Technical Support, Microsoft Office, Customer Satisfaction, Microsoft Excel, Microsoft Word, Windows, PowerPoint, Team Leadership, Outlook, Data Entry, Customer Experience, Computer Hardware, Teamwork, Access, Leadership, Team Building, Sales
Education
Ashford University 2014 — 2015
Master of Business Administration (M.B.A.)
Grambling State University 2012 — 2013
Bachelor's Degree, Computer Information Systems, 2.8
Delta High School 1998 — 2003
High School, General Studies/Diploma, 3.76
TCR Enterprises LLC March 2014 - Present
United States Air Force September 2009 - Present
United States Air Force May 2008 - September 2009
ACCENT Marketing January 2007 - April 2008
Skills
Logistics Management, Customer Service, Small Business, Supply Chain, Supply Ordering, Microsoft Office, Financial Accounting, Computer Hardware, Computer Security, Computer Maintenance, Management, Tracking, Shipping, receiving, Materials Management, Forklift Operator, Reducing Operating Costs, Online Advertising, Online Marketing, Ebay Sales, Import/Export Operations, Cargo Security, Security Clearance, Security, Information Security, Information Assurance, Barcode Technology
Education
Community College of the Air Force 2009 — 2014
Associate of Science (A.S.), Logistics, Materials, and Supply Chain Management
Potosi High Shool 2002 — 2006
High School Diploma, General Studies
Seeking Fulfilling Career July 2014 - Present
ACCENT Marketing June 2013 - July 2014
Brantley Security Services March 2013 - June 2013
US Army March 1999 - January 2012
Skills
Social Media, Security, Training, Troubleshooting, Employee Training, Leadership, Leadership Development, Coaching, Team Building
Education
Wyotech-Daytona 2012 — 2013
Certificate of Motorcycle Technology
Daytona State College 2012 — 2012
Farmers Insurance Group of Companies November 2014 - Present
Sprint January 2000 - March 2014
ACCENT Marketing May 2007 - May 2008
Skills
Job Coaching, Customer Service, Time & Attendance, Timely Decision Making, Escalation Resolution, Team Leadership, Competitive, Energetic Self-Starter, Multi Tasking, Task Driven, Work Ethic, Call Centers, Customer Retention, Workforce Management, Training, Time Management, Coaching, Sales Management
Education
College of Central Florida 1992 — 1995
Associate of Science (A.S.), Legal Assistant/Paralegal
Self-employed 2011 - 2014
ACCENT Marketing February 2005 - February 2006
Skills
Electronics Hardware..., Electronics, Computer Science, Computer Repair
Education
Florida Metropolitan University 2000 — 2003
Associate of Science (A.S.), Computer Science
Traviss Career Center 1998 — 2000
HS Diploma Technical Degree, Electronics/ Computers
ACCENT Marketing December 2007 - Present
National City Bank October 2004 - December 2007
Education
University of Louisville 2006 — 2007
Certificate of Accounting, Accounting
Hanover College 2000 — 2004
Bachelor of Arts (BA), General Business Administration