CallSocket Company
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CallSocket Employees
CallSocket March 2014 - Present
Xerox (BC Forward) July 2013 - March 2014
Aerotek November 2012 - January 2013
Staffmark (UPS) April 2012 - August 2012
SmartTalent April 2008 - 2012
Sprint Together with Nextel February 2005 - October 2006
Metro PCS May 2004 - October 2004
CSAA (AAA) August 2001 - October 2002
Providian Financial January 2000 - June 2000
The Good Guys June 1997 - June 1999
Skills
Call Center, Outlook, Customer Satisfaction, Pallet Jack, Familiar with microsoft..., Ability to multi-task..., Detail Oriented, Data Entry, Merchandising, Sales, Knowledge of Netscape, Internet Explorer, Intranet emails, Voicemail Support
Education
Everest College-Renton 2011 — 2011
Diploma, Medical Assistant, B
EL Cerrito High School 1990 — 1994
Diploma, General Studies
LesConcierges August 2015 - Present
CallSocket February 2014 - June 2014
CallSocket October 2013 - February 2014
Popeyes Louisiana Kitchen October 2010 - October 2012
Remington Arms Company January 2010 - July 2010
United States Marine Corps June 2004 - August 2007
Skills
Customer Service, Outlook, Windows, Microsoft Excel, Microsoft Word, HTML, Microsoft Office, PowerPoint, English, Research, Photoshop, Strategic Planning, Logistics, Shipping, Logistics Management, Windows 7, Windows XP Pro, Symantec Endpoint..., Networking, Troubleshooting, Call Centers, Time Management, Data Entry, Customer Satisfaction
Education
Colorado Technical University-Online 2013 — 2016
Bachelor of Science (BS), Computer Software Engineering
CallSocket March 2014 - Present
Skills
Sales, Customer Service, Social Media, Marketing, Social Media Marketing, Microsoft Office, Blogging
Education
Laney College 2013 — 2014
MetLife September 2014 - Present
CallSocket April 2014 - September 2014
Sears Holdings Corporation 2011 - 2014
Sears Holdings Corporation 2006 - 2011
Sears Holdings Corporation 2003 - 2006
Sears Holdings Corporation 2001 - 2003
Marriott International 1997 - 2002
Skills
Training, Leadership, Performance Management, Employee Training, Customer Service, Customer Experience, Management, Customer Satisfaction, Team Building, Coaching, Leadership Development, Time Management, Recruiting, Human Resources, Strategic Planning, Process Improvement, Interviews, Employee Engagement, Sales, Employee Relations, Onboarding, Training Delivery, Team Leadership, Customer Retention, Change Management, Hiring, Cross-functional Team..., Operations Management, Organizational..., Microsoft Excel, Store Management, Vendor Management, Personnel Management, Performance Improvement, CRM, Public Speaking, Succession Planning, Project Management, Talent Acquisition, Talent Management, Organizational..., Outlook, PeopleSoft, Workshop Facilitation, Cold Calling, Salesforce.com, Health Insurance, Life Insurance
Education
Johnson and Wales University 1993 — 1997
BS, Communications and Public Relations, 3.75 Cum Launde
CallSocket March 2014 - Present
Alta Bates Medical Center November 2012 - January 2014
California Service Bureau January 2012 - January 2014
Skills
Process Improvement, Microsoft Excel, Financial Reporting, Budgets, Accounting, Microsoft Office, Healthcare, Data Entry
Education
Carrington College
Carrington College California-San Leandro
Certification, Medical Insurance Specialist/Medical Biller
CallSocket June 2013 - Present
International Contact November 2008 - January 2013
International Contact Inc. 2008 - 2012
Skills
Microsoft Office, Event Planning, Microsoft Word, Nonprofits, Social Media, Microsoft Excel, Public Speaking, Customer Service, Community Outreach, Data Entry, Fundraising, Outlook, Administrative..., Office Administration, Teamwork, Event Management, English
Education
Los Angeles City College
Certificate of Completion, Theatre/Theatre Arts Management
Sand Hill Digital February 2014 - Present
CallSocket February 2014 - Present
Skype January 2013 - February 2014
Home Value Protection, Inc January 2012 - January 2013
Adchemy September 2010 - January 2012
D.A. Farrow Consulting April 2003 - September 2010
Signature Biosciences April 2002 - April 2003
Protogene Laboratories, Inc. January 2001 - August 2001
Skills
Statistics, Marketing Research, Data Analysis, Modeling, Biotechnology, Financial Risk, SQL, R&D, R, C#, Perl, Python
Education
University of California, San Diego 1993 — 2000
Ph.D., Bioengineering
Texas A&M University 1989 — 1993
M.S., Aerospace engineering
CallSocket April 2013 - Present
Optoma Technology November 2005 - July 2011
Skills
Customer Satisfaction, Manufacturing, Administrative..., Customer Service..., Telemarketing, Communication Skills, Receptionist Duties, Spanish-speaking, Mortgage Consulting, Phone Etiquette, Sales, Telephone Skills, Time Management, Customer Service, Customer Retention, Invoicing, Customer Experience, Inventory Control, Data Entry, Technical Support, Call Centers, Filing, Copying, Multi-line Phone, Switchboard Operator, Customer Service..., Order Processing
Education
City College of San Francisco 1985 — 1986
No degree
CallSocket February 2014 - May 2015
Levi Strauss & Co. 2015 - 2015
Levi Strauss & Co. 2015 - 2015
Adchemy September 2011 - February 2014
JFK Center for Holistic Counseling September 2010 - October 2011
Cost Plus World Market August 2005 - August 2008
UC Berkeley April 2003 - July 2005
JPMorgan Chase February 2002 - March 2003
JPMorgan Chase June 1999 - February 2002
Skills
Customer Relations, Customer Service, Family Therapy, somatic therapy, Psychology, developmental trauma, Developmental, Therapists, Applicant Tracking..., Recruiting, Human Resources, Talent Acquisition, Management, Interviews, Onboarding, Internet Recruiting, Search, Screening Resumes, Temporary Placement, Executive Search, Sourcing, Screening, Technical Recruiting, Contract Recruitment, College Recruiting, Hiring, Payroll, Employee Relations, Sales, Training, Employee Benefits, Temporary Staffing, Staffing Services, Time Management, Talent Management, New Hire Orientations, Employee Training
Education
John F. Kennedy University 2008 — 2011
MA, Counseling Psychology
John F. Kennedy University
BA, Psychology (Dean's List)
Keller Williams Benchmark Properties January 2015 - Present
CallSocket April 2014 - August 2014
CJCJ February 2012 - March 2013
EMQ FamiliesFirst December 2009 - February 2012
Seneca Center July 2007 - February 2008
Skills
Social Services, Public Speaking, Mental Health, Team Building, Case Management, Microsoft Office, Consumer Goods, Retail Sales Experience, Program Development, Community Outreach, Nonprofits, Management, Healthcare, Training, Teaching, Customer Service, Leadership Development
Education
William Jessup University 2010 — 2011
Counseling Psychology
University of Nevada-Reno 2002 — 2004
Pittsburgh Studios www.pittsburgh-studios.com September 2014 - Present
M & M Ranch March 2009 - Present
CallSocket June 2013 - August 2013
ARCA, Inc. February 2012 - August 2012
Indy And The Young Film Makers Production June 2011 - February 2012
NetworkOmni November 2008 - March 2009
NetworkOmni December 2007 - November 2008
21st Century Insurance March 2007 - December 2007
21st Century Insurance July 2005 - March 2007
Skills
Process Improvement, Business Analysis, SDLC, SOX, Call Center, Quality Assurance, Team Building, Workforce Management, Planning, Strategic Planning, Vendor Management, Documentation, Business Strategy, Account Management, Forecasting, Analysis, Call Centers, Software Documentation, Project Planning, Training, Customer Satisfaction, Management, Business Process, Project Management, PMP, Recruiting, Team Management, Leadership, Testing, Human Resources, PMO, CRM, Business Requirements, Business Process..., Change Management, Visio, Outsourcing, Program Management, Cross-functional Team..., Requirements Gathering, SharePoint, Team Leadership, Business Intelligence, Contact Centers, MS Project, Requirements Analysis, Customer Experience, Telecommunications, IT Management, Operations Management
Education
Excelsior College 2006 — 2008
AICPCU
Project Management Institute
PMP
CallSocket August 2015 - Present
Comcast May 2012 - May 2015
Comcast July 2011 - May 2012
Comcast Cable June 2008 - July 2011
Comcast October 2007 - June 2008
Cocmast August 2002 - October 2007
Marriott Hotels January 2000 - December 2002
Skills
Call Center, Sales, Management, Troubleshooting, Telecommunications, VoIP, Process Improvement, Account Management, Salesforce.com, Customer Service, Outlook, Customer Satisfaction, Contract Negotiation, Operations Management, Customer Experience, Business Development, Call Centers, Customer Retention, Product Management, Cross-functional Team..., Broadband, Leadership, Time Management, CRM, DOCSIS, Program Management, Team Leadership, Marketing, Access, Project Management, Inventory Management, Software Documentation, Team Building, Vendor Management, Telephony, Coaching, Wireless, Microsoft Office, Training, New Business Development, Sales Operations, Strategic Planning, Microsoft Excel, Ethernet, Budgets, Networking, IP, Sales Management, Forecasting, Cabling
Education
San Jose State University 1995 — 2002
Industrial Technology, Business Management Minor
CallSocket March 2014 - Present
EchoFirst™ Inc. (formerly PVT Solar) December 2011 - March 2012
EchoFirst™ Inc. (formerly PVT Solar) October 2011 - December 2011
Sutter Health February 2011 - June 2011
NAACP Oakland Imani Youth Council 2009 - 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, C++, Negotiation, Editing, C, Java, Management, Sales, Training, Data Entry, Sales Management
Education
Merritt College 2011 — 2015
CallSocket April 2014 - January 2015
ABM Janitorial Services June 2012 - September 2012
Mills College June 2012 - September 2012
Southern Wine & Spirits Co October 2010 - April 2011
Wells Fargo, Bank January 2008 - August 2009
Bank of America June 2005 - November 2007
Skills
Customer Service, Music Production, Customer Satisfaction, Banking, Public Relations, Team Leadership, Team-oriented, Supervisory Experience, Social Networking, Music Education, Retail Banking, Independent Contractors, Seller Representation, Computer Network..., Computers, Work Well Independently, Independent Thinking, Merchandising, Merchant Services, Sales, Music Theory, Computer Graphics, Computer Proficiency, Janitorial, Maintenance, Handyman Services, Merchant Accounts, IT Compliance, Computer Hardware, Computer Repair
Education
The Stride Center 2015 — 2015
A+ Certification, IT Computer Technician, In Progress
Laney College 2010 — 2012
Associate's degree, Business Administration and Management, General
Chabot College 2007 — 2010
Degree in Process, Music Theory and Composition
Merritt College 2007 — 2009
Bachelor of Business Administration (B.B.A.), General Studies
Chabot College 2005 — 2007
Master of Computer Applications (M.C.A.), Business Administration and Management, General
Alameda High School 2002 — 2005
DIploma, Educational Leadership and Administration, General
CallSocket November 2012 - September 2014
Varolii August 2009 - September 2012
The Call Center Intelligence Agency September 2003 - August 2009
iQor 2002 - 2003
AFNI 2000 - 2002
Kuehne + Nagel 1998 - 1999
FTD 1996 - 1998
Danka Office Imaging February 1993 - 1996
Animal 911 January 1992 - January 1993
Sauganash Animal Hospital January 1989 - January 1993
Education
Strayer University 2009 — 2011
MBA, Business
Judson University
BA, Management and Leadership
Paramount Equity August 2015 - Present
Keys to travel October 2014 - Present
CallSocket April 2013 - May 2014
CallSocket April 2013 - May 2014
CROSSMARK April 2010 - March 2013
CROSSMARK April 2010 - March 2013
MGM Global Inc July 2009 - July 2010
Home Depot September 2006 - June 2008
Skills
Microsoft Word, Excel,..., Customer Service, Microsoft Word, Outlook, Microsoft Office, Project Management, QuickBooks, PowerPoint, Microsoft Excel, Public Speaking, Merchandising, Retail, Sales, Selling, Inventory Management, Sales Management, Project Planning, Time Management, Sales Motivation, Communication Skills, Supervisory Skills, Team Leadership, Invoicing, Data Entry, Social Networking, Team Building, Coaching, Management, Hiring, Employee Training, Call Centers, Analysis, Policy, Training, Leadership, Leadership Development, Organizational..., New Hire Training, Public Relations, Customer Experience, New Business Development, Research, Windows, Strategy, Human Resources, Recruiting, Employee Relations, Strategic Planning, Payroll, Sales Operations
Education
Knoxville College 2004 — 2005
ba, psychology
Washington State University 2001 — 2002
Psychology
Cascade College 2000 — 2001
Bachelor's degree, Phychology
Merritt College 1998 — 2000
Associate of Arts (A.A.), Psychology
Laney College 1998 — 1999
Associate's degree, Psychology
CallSocket 2014 - Present
SignatureForum May 2012 - Present
Newman Realty November 2011 - February 2012
Poggled October 2011 - January 2012
Merit Pump & Equipment CO. January 2005 - February 2011
The People's Music School March 2010 - June 2010
Seattle's Coffee House March 2006 - September 2008
Barnes & Noble November 2007 - February 2008
Skills
Email Marketing, Email Strategy, Email Newsletter Design, Email Marketing Software, Content Management, Content Marketing, Content Writing, Graphic Design, Information Graphics, Graphics Software, Report Writing, Creative Writing, Adobe Creative Suite, Digital Illustration, Illustration, Conceptual Design, Concept Development, Copy Editing, Audio Editing, Text Editing, Image Editing, Technical Writing, Company Newsletters, Newsletter Production, Music Production, Social Media Marketing, Website Promotion, Customer Service, Content Managed Websites, Layout, Posters, Facebook, Logo Design, Advertising
Education
DePaul University 2007 — 2010
Bachelor's Degree, Communication Studies, Graphic Design, Technical Writing
San Francisco Bay Area Super Bowl 50 Host Committee March 2015 - Present
CallSocket 2014 - Present
AIG September 2011 - 2014
Farmers Insurance 2005 - August 2011
AIG 2003 - 2004
Metro Investigations August 2001 - August 2003
Rentals.com, Inc. 2000 - 2001
Skills
E-Learning, Leadership Development, Articulate Studio, Adult Learning Theory, Insurance, Training, Employee Benefits, Employee Relations, Succession Planning, Health Insurance, Life Insurance, LCMS, Coaching, Performance Management, Talent Management, Recruiting, Employee Engagement, Onboarding, Human Resources, General Insurance, Employee Training, Adobe eLearning Suite, Captivate, Lectora, PowerPoint, Workers Compensation, Cornerstone, Leadership, Strategy, Program Management, Management, Customer Service, Team Building
Education
University of California, Berkeley 1997 — 1999
Post, Political Science and Government
CallSocket June 2014 - Present
CallSocket March 2014 - Present
Pets Unlimited June 2010 - March 2014
RHA April 2007 - March 2010
Grancell, Lebovitz, Stander, Reubens and Thomas, A Professional Corporation July 2007 - March 2008
New College 2000 - 2007
Skills
Employee Relations, Nonprofits, Recruiting, System Administration, Microsoft Office, Customer Service, Research, Outlook, Performance Management, Microsoft Excel, PowerPoint, Employment Law, Legal Research, Mediation, Non-profits, Public Speaking, Training, Human Resources, Administration, Coaching, Policy, Event Planning, Awesomeness, Negotiation, Executive Management, Conflict Resolution
Education
San Francisco State University 2008 — 2009
Human Resource Certificate, Human Resource Management
New College of California 1997 — 2000
JD, Law
San Francisco State University 1995 — 1997
B.A., Industrial and Organizational Psychology
Amerisource Bergen/Lash Group November 2014 - January 2015
CallSocket March 2014 - September 2014
AMN Healthcare/Nursefinders through Manpower Inc. July 2013 - November 2013
Alameda County 2007 - 2011
CalPacific Co. 2006 - 2007
United Mortgage Group 2005 - 2006
Pacific Bay Credit Union 2004 - 2005
Oakland Municipal Credit Union 1997 - 2004
Skills
Teamwork, Time Management, Data Entry, Payroll, Administrative..., Accounts Receivable, Accounts Payable, Administrative..., Microsoft Office, Customer Service, Community Outreach, Sales, Research
Education
Merritt College
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Marqeta, Inc July 2015 - Present
Marqeta, Inc March 2014 - Present
Marqeta, Inc November 2013 - March 2014
CallSocket February 2013 - October 2013
JCPenney August 2009 - December 2012
SlugBooks September 2012 - September 2012
UC Davis Medical Center January 2010 - March 2010
Skills
Customer Service, Social Media, Microsoft Word, Sales, Social Networking, Microsoft Excel, Advertising, PowerPoint, Microsoft Office, Spanish, Team Leadership, Salesforce.com, Training, Translation, Invoicing
Education
University of California, Davis 2008 — 2012
Bachelor of Arts (B.A.), Spanish Language and Literature
San Lorenzo High School 2004 — 2008
High School Diploma
CallSocket March 2013 - Present
Stained Glass Design Studio July 2012 - Present
Jenny Craig February 2013 - May 2013
HPM Kitchen and Bath Showroom April 2005 - October 2005
Dantz Development December 2002 - October 2003
Dantz Development April 2002 - December 2002
OneBody Inc. March 2001 - April 2002
Mpath Interactive, Inc. / HearMe October 1999 - January 2001
Mpath Interactive, Inc. / HearMe April 1998 - October 1999
Pixel Translations September 1996 - April 1998
Skills
Photoshop, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Sewing, Event Planning, Outlook, Textile Design, Public Speaking, Project Management, Sales, Online Contests, System Administration, Windows
Education
Academy of Art University 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Fashion/Apparel Design
Academy of Art University 2004 — 2012
Bachelor of Fine Arts (BFA), Fashion/Apparel Design
TEKsystems October 2014 - Present
CallSocket March 2014 - Present
Partner Professional Solutions (Contract project at John Muir Hospital Epic Help Desk Support October 2013 - December 2013
Cognizant Technology Solutions at Google July 2013 - September 2013
Bank Of America(Contract with Iconna) April 2013 - July 2013
SCI Consulting Group July 2012 - January 2013
Innvo Labs July 2009 - January 2012
Innvo Labs March 2009 - January 2012
UGOBE November 2007 - March 2009
DHC Skincare April 2006 - November 2007
Skills
Advertising, Access, Administration, Account Management, Banking, Customer Relations, Coaching, Customer Service, Database Administration, Data Analysis, Excel, E-commerce, Insurance, Internet, Inventory Management, Knowledge Management, Microsoft Office, Outlook, Organizing, Public Relations, Quality Assurance, Research, Retail, Social Media, Telecommunications, Teaching, Teamwork, Team Leadership, VoIP, Word, Wireless, YouTube, Yahoo, Youth Marketing, Salesforce.com, Sales Management, Sales Support, Inside Sales, International Sales, Microsoft Excel, Marketing, Market Research, Call Centers, Microsoft Word, Time Management, Sales Operations, Customer Satisfaction, Customer Support
Education
Samuel Merritt College 1988 — 1990
CallSocket May 2014 - Present
Pets Unlimited February 2012 - February 2014
Pets Unlimited October 2009 - January 2012
The SF/SPCA November 2006 - October 2009
The SF/SPCA 2007 - 2009
Skills
PowerPoint, Event Planning, Social Media, Community Outreach, Animal Work, Customer Service, Microsoft Word, Microsoft Office, Outlook, Microsoft Excel, Nonprofits, Leadership, Team Building, Public Speaking, Leadership Development, Fundraising, Training, Business Strategy, Veterinary Medicine, Volunteer Training, Employee Relations, Social Networking, Strategic Planning, Animal Behavior, Team Leadership, Administration, Staff Supervision, Dog Training, Curriculum Design, Administrative..., Childcare, Youth Development, Healthcare, Teaching, Volunteer Management, Supervisory Skills, Youth Work, Social Media Marketing, Dogs, human resources, Benefits Administration, Workers' Compensation...
Education
San Francisco State University 1998 — 2001
Master of Arts (M.A.), Education
CallSocket March 2014 - Present
Adchemy 2012 - 2014
LiveOps 2009 - 2012
Washington Mutual Card Services 2007 - 2009
Washington Mutual Card Services 2001 - 2007
Providian Financial 1996 - 2001
Skills
Microsoft Excel, Customer Service, Microsoft Office, Account Management, Budgets, PowerPoint, Microsoft Word, Strategic Planning, Marketing, Project Management, Sales, Process Improvement, Marketing Strategy, Cross-functional Team..., Management, Business Development, Lead Generation, Call Centers, Program Management, Strategy
Education
University of Massachusetts, Amherst
Bachelor of Arts (BA), Sociology
CallSocket August 2014 - Present
Comcast August 2013 - February 2014
Kelly Services November 2012 - July 2013
Best Buy November 2012 - January 2013
ADT September 2010 - May 2011
Wells Fargo July 2010 - March 2011
Sprint Nextel September 2007 - March 2010
AT&T April 2005 - June 2007
Skills
Sales Operations, Sales, CRM, BIlingual-chinese, Microsoft Office, Call Centers, Customer Service, Mobile Devices, Wireless, Sales Presentations, Direct Sales, Consultative Selling, Lead Generation, Customer Satisfaction, Time Management
Education
Chabot College 2014 — 2017
Associate's degree, Computer Technology/Computer Systems Technology
Aces High School 1998 — 2002
Diploma
CallSocket April 2013 - Present
Skills
Customer Satisfaction, Recruiting, Training, Customer Service, Call Centers, Time Management
Education
Cal State Hayward
San Jose City College
Associate of Arts (AA), psychology
CallSocket 2013 - Present
Ping Pong Dim Sum 2010 - 2012
Skills
Marketing, Multi Tasking, Organizational..., Event Planning, Negotiation, Customer Service, Hospitality, Restaurants, Food Service, Food, Leadership, Microsoft Excel, PowerPoint, Microsoft Office, Assisted Living, Children, Chinese, Meeting Planning, Executive..., Executive Support, Phone Etiquette, Training, Outsourcing, Outlook, Operations Management, Process Scheduler, Inventory Management, Budgets, Telephone Skills, Event Management, Time Management, Office Management, New Business Development, Data Entry, Purchasing, Office Administration, Employee Relations, Microsoft Word, Teamwork, Facebook, Meeting Scheduling, Administrative..., Recruiting, Management, Hiring, Business Correspondence
Education
Prince George's Community College
AS, Business Administration
CallSocket June 2013 - Present
lungomare January 2013 - June 2013
Kirby Company August 2010 - June 2012
Education
Chabot College 2008 — 2009
CallSocket April 2014 - August 2014
Education
Full Sail University 2011 — 2014
Bachelor of Arts (B.A.), Audio Production