LesConcierges Company
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LesConcierges Employees
Futurestep, A Korn/Ferry Company February 2014 - Present
The Caldwell Partners April 2013 - October 2013
The Caldwell Partners November 2010 - April 2013
Revolution Prep July 2009 - October 2010
Heidrick & Struggles April 2008 - July 2009
Bench International June 2006 - December 2007
Sanofi November 2003 - March 2005
LesConcierges March 2000 - May 2001
Education
Indiana University Bloomington 1994 — 1998
B.S., Apparel Merchandising
CVS Health July 2015 - Present
LesConcierges August 2009 - July 2015
Skills
Digital Photography, Event Photography, Image Manipulation, Image Editing, Lightroom, Wedding Photography, Photoshop, Fine Art Photography, Photography, Commercial Photography, Portrait Photography
Education
Phoenix College 2012 — 2014
Associate of Arts (AA), Photography
Phoenix College
Fairmont Heritage Place, Ghirardelli Square January 2015 - Present
LesConcierges February 2014 - August 2014
WageWorks September 2013 - December 2013
The Sheraton Phoenix Downtown Hotel December 2012 - September 2013
Renaissance Phoenix Downtown Hotel May 2010 - December 2012
Radisson Phoenix City Center November 2009 - May 2010
USAA March 2006 - July 2009
Extended Stay Hotels March 2004 - March 2006
Walt Disney World, Downtown Disney Marketplace, The World of Disney August 2003 - January 2004
Skills
Typing, Microsoft Office 2007, Problem Solving, Microsoft Excel, Property Management..., Auditing, Outlook, Customer Service, Accounts Receivable, Payroll, Process Scheduler, Spreadsheets, Data Entry, Customer Satisfaction, Hotels, Access, PowerPoint, Time Management, Hospitality, Restaurants, Training, Micros, Hospitality Industry, Coaching, Leadership, Hospitality Management, Sales, Front Office, Employee Training, Microsoft Office, Hotel Management, Event Planning, Food, Tourism, Management
Education
Paradise Valley Community College 2010 — 2011
Psychology
Phoenix College 2005 — 2006
Psychology
Glendale Community College 2002 — 2003
General Studies
Glendale Community College 2000 — 2001
High School, General Equivalency Diploma, NA
Larkin Street Youth Services May 2015 - Present
Fuzebox November 2014 - January 2015
SYNNEX July 2014 - November 2014
Kaiser Permanente December 2013 - July 2014
KIPP Foundation August 2013 - September 2013
LesConcierges May 2013 - July 2013
Department of Veterans Affairs 2010 - 2011
Skills
Office Management, Human Resources, Employee Relations, Conflict Resolution, Microsoft Office, Communication, Customer Service, Time Management, Innovation, Creativity, Personnel Management, Public Speaking, Recruiting, New Hire Orientations, Training, Employee Benefits, Benefits Administration, Onboarding
Education
San Francisco State University 2012 — 2013
Certification Program, Human Resources Management and Services
California State University-Hayward 2007 — 2009
Bachelor of Arts (B.A.), Communications
Electronic Arts (EA) April 2015 - Present
Electronic Arts June 2011 - Present
The Elfenworks Foundation March 2010 - June 2011
Outfitter Ventures August 2009 - December 2009
OfficeTeam, Robert Half International June 2008 - January 2009
LesConcierges March 2007 - June 2008
Education
San Francisco State University 2004 — 2006
BA, Communications
San Francisco State College of Extended Learning
Mini Certificate, Human Resource Management
Hilton El Conquistador Resort April 2015 - Present
The Edgewater Hotel January 2012 - March 2015
Skamania Lodge February 2011 - January 2012
Equity LifeStyle Properties, Inc. September 2009 - February 2011
Signature Hospitality Group September 2007 - January 2009
LesConcierges November 1999 - August 2007
Pacific Islands Club 2003 - 2006
Skills
Hospitality, Event Planning, Resorts, Food & Beverage, Hotels, Hotel Management, Catering, Hospitality Management, Banquets, Budgets, Customer Service, Corporate Events
Education
American Hotel and Lodging Educational Institute 2004 — 2005
Certificate, Hospitality Sales and Marketing
California State University-Chico 1986 — 1991
BA, Social Sciences
LesConcierges June 2014 - Present
Ko-Am Tech Services January 2007 - June 2014
Keeping Your Balance February 2012 - May 2014
Keeping Your Balance February 2012 - May 2014
Our Lady of Mount Carmel Parish May 2011 - September 2011
Skills
Microsoft Excel, Microsoft Office, Accounting, Finance, Account Reconciliation, Payroll, Accounts Payable, Accounts Receivable, Financial Analysis, Auditing, Tax, Cash Flow, Management, Time Management, Marketing, Employee Benefits, Sales, Business Development, Financial Accounting
Education
San Jose State University 2009 — 2011
Bachelor of Science (BS), Accounting
Leverage Concierge April 2014 - Present
LesConcierges May 2010 - July 2013
Great Place to Work Institute December 2009 - May 2010
ACI Specialty Benefits July 2009 - January 2010
Leverage Life LLC February 2006 - July 2009
FamilyCare, Inc. July 1987 - February 2006
Skills
Strategic Planning, Sales, Marketing, Executive Management, Business Development, Mentoring, Account Management, Program Management, Leadership, Training, CRM, Management, Client Relationship..., Business Planning, Tactical Execution, Mergers & Acquisitions, Budgeting & Expense..., Revenue Growth &..., Contract Negotiations &..., Strategic Partnerships, Project Planning, Team Leadership, Start-ups, Marketing Strategy, Cross-functional Team..., Budgets, Product Development, Employee Benefits, Work/Life Strategies, Employee Engagement, Customer Service, Client Engagement, Employee Loyalty, Leadership Development, Consulting, Public Speaking, Performance Management, Entrepreneurship, Vendor Management, Management Consulting, Recruiting, Human Resources, Change Management, Coaching, New Business Development, Employee Relations, Business Strategy, Process Improvement, Talent Management, Organizational...
Education
State University of New York College at Cortland 1978 — 1982
Bachelor of Science (B.S.)
Santa Clara University
Masters of Business Administration
Limos.com April 2014 - Present
LesConcierges January 2009 - February 2014
LesConcierges March 2007 - January 2009
SF Black & White Gallery September 2006 - February 2007
Q Restaurant March 2004 - September 2006
Skills
Project Management, Program Management, Microsoft Office, Hospitality, Team Leadership, Event Management, Strategic Planning, Operations Management, Quality Assurance, Customer Satisfaction, Outlook, Cross-functional Team..., Service Delivery, Service Integration, Team Management, Travel Planning, Launch Operations, CRM Integration, Call Centers, Call Routing, Training, Leadership, Management, Microsoft Excel, Visio, Customer Service
Education
Drexel University 1998 — 2001
Bachelor's of Science, Photography
UMUC Schwabisch Gmund 1997 — 1998
Psychology
LesConcierges December 2013 - May 2015
LesConcierges August 2012 - December 2013
LesConcierges March 2007 - August 2012
Adam Travel December 2004 - February 2007
Ethiopian Airlines November 1997 - October 2004
Skills
Management, Customer Service, Strategic Planning, Marketing, Marketing Strategy, Social Networking, Customer Satisfaction, Marketing Management, Budgets, Marketing Communications, Account Management, Team Leadership, Training, Team Building, Project Management, Operations Management, Hospitality, Leadership, Event Planning, Outlook, PowerPoint, Call Centers, Project Planning, CRM, Photoshop, Vendor Management, Microsoft Excel, Microsoft Word, Problem Solving, Excel, Program Management, Hospitality Industry, Microsoft Office
Education
Kaplan University 2008 — 2011
Bachelor of Science, Management – Marketing
Addis Ababa Commercial College 1995 — 1997
Associate's degree, Marketing
School of Marketing - Ethiopian Airlines
Diploma, -Marketing and Service Training
School of Marketing - Ethiopian Airlines
Certificate, Communications Skills
LesConcierges January 2015 - Present
Uber March 2014 - January 2015
Hyatt Hotels Corporation August 2010 - March 2014
AlliedBarton Security Services May 2007 - August 2010
Electronic Arts (EA) May 2006 - August 2006
MacMurray Pacific August 1999 - May 2005
Skills
Hospitality, Hotels, Crisis Management, Private Investigations, Supervisory Skills, Conflict Resolution, Risk Management, Life Safety, Crowd Control, Investigation, Surveillance, Information Technology, Network Troubleshooting, Customer Service, Microsoft Office
Education
City College of San Francisco 2013 — 2014
Associate's Degree, Cisco Networking, 4.0
San Francisco State University 2002 — 2006
Bachelor of Arts (B.A.), Criminal Justice
Pier 2620 Hotel July 2015 - Present
Ten Group March 2015 - Present
LesConcierges June 2013 - March 2015
Fairmont Heritage Place Ghirardelli San Francisco December 2012 - June 2013
KHM Travel Group May 2010 - June 2013
Joie de Vivre Hotels - Commune Hotels & Resorts January 2010 - January 2012
Hampton November 2007 - January 2010
Triton Distribution Systems January 2005 - November 2007
Hilton Worldwide April 2002 - January 2005
Rajah Travel Corporation April 1997 - April 2002
Skills
Customer Service, •Excellent research,..., •Skilled at managing..., •Professional attitude..., •Bilingual English /..., Hospitality, Strong in Sales and..., Tourism, Tourism Management, Hospitality Management, Accounts Payable, Accounts Receivable, General Ledger, Income audit, Global Distribution..., Sabre, Apollo GDS, Amadeus GDS, Training & Development, Airline Reservations, General Cashiering, Sales, Customer Satisfaction, Hotels, Hospitality Industry, Event Planning
Education
Centro Escolar University 1994 — 1997
Bachelor of Science (B.S.), Tourism and Travel Services Management
LesConcierges July 2015 - Present
Davidsons Inc. April 2013 - 2015
Advanced Call Center Technologies December 2011 - April 2013
Qwest Communications January 2000 - June 2009
Skills
Call Centers, Customer Experience, Sales, Customer Service, Management, Account Management, Customer Satisfaction, Customer Retention, Telecommunications, Sales Management, Direct Sales, Team Building, Business Development, Outsourcing, Operations Management, Sales Operations, Vendor Management, Team Leadership, Team Management, B2B, Solution Selling, Workforce Management, Call Center Development, Process Improvement, BPO, Telemarketing, Contact Centers, Leadership, Strategic Planning, Salesforce.com, CRM, Call Center, call, Operational Excellence, Microsoft Office, Blue Pumpkin, chronicall, KPI Reports, Quality Assurance
Education
Dorsey Business Schools-Farmington Hills 1996 — 1998
Accounting and Business/Management
Finlandia University 1993 — 1995
Business Administration
LesConcierges August 2015 - Present
CallSocket February 2014 - June 2014
CallSocket October 2013 - February 2014
Popeyes Louisiana Kitchen October 2010 - October 2012
Remington Arms Company January 2010 - July 2010
United States Marine Corps June 2004 - August 2007
Skills
Customer Service, Outlook, Windows, Microsoft Excel, Microsoft Word, HTML, Microsoft Office, PowerPoint, English, Research, Photoshop, Strategic Planning, Logistics, Shipping, Logistics Management, Windows 7, Windows XP Pro, Symantec Endpoint..., Networking, Troubleshooting, Call Centers, Time Management, Data Entry, Customer Satisfaction
Education
Colorado Technical University-Online 2013 — 2016
Bachelor of Science (BS), Computer Software Engineering
Morgans Hotel Group February 2015 - Present
LesConcierges January 2014 - September 2014
W Hotels October 2012 - December 2012
W Hotels February 2011 - May 2011
Sheraton May 2009 - August 2009
Skills
Hospitality Management, Front Office, Hospitality, Hotels, Hotel Management, Hospitality Industry, Micros, Food & Beverage, Rooms Division, Banquets, Resorts, Revenue Analysis, Restaurants, Opera, Catering, PowerPoint, English, Teamwork, Italian, Tourism, Event Management, Concierge Services, Customer Service
Education
San Francisco State University 2011 — 2013
Bachelor of Science (B.S.), Hospitality Administration/Management
Scottsdale Community College 2010 — 2011
Community College Initiatives Program Certificate, Hospitality and Tourism Management
Ankara Üniversitesi 2008 — 2010
Associate's degree, Tourism and Travel Services Management
Intelliverse January 2015 - April 2015
Intelliverse September 2014 - December 2014
LesConcierges October 2013 - September 2014
New Penn Financial, LLC September 2012 - August 2013
21st Century Leaders September 2011 - September 2012
Points of Light Institute October 2010 - August 2011
Jumpstart February 2009 - May 2009
Skills
Leadership, Customer Service, Sales, Microsoft Office, Public Speaking, Management, Social Media Marketing, Team Building, Project Management, Salesforce.com, CRM, Microsoft Excel, Microsoft Word, Marketing, Google Analytics, Constant Contact, Organizational..., Data Entry, SurveyMonkey, Spredfast, Loan Origination, Multi-line Phone, Concur, PowerPoint, SuccessFactors
Education
Brenau University 2006 — 2010
Bachelor of Arts (B.A.), International/Global Studies
New York University 2009 — 2009
Independent Study, Human Rights, Politics & Social Activism, 3.8 GPA
SunTrust March 2015 - Present
White Water Consulting, LLC July 2013 - March 2015
Capital One April 2011 - June 2013
LesConcierges December 2009 - April 2011
Computer Training International September 2009 - November 2009
Wachovia, A Wells Fargo Company September 2008 - July 2009
Automobile Club of Southern California September 2007 - September 2008
Hewitt Associates September 2006 - August 2007
Time Warner Cable September 2001 - February 2006
Skills
Customer Service, Recruiting, Program Management, Training, Leadership, Team Leadership, Call Center, Team Building, Project Planning, Customer Satisfaction, Coaching, Leadership Development, Performance Management, Operations Management, Change Management, Call Centers, Quality Assurance, Human Resources, Management, Negotiation, Sales, Sales Operations, Strategy, Vendor Management, Account Management, Risk Management, Process Improvement, Time Management, Integration
Education
Central Piedmont Community College 2006 — 2007
Human Resources
Central Piedmont Community College 2000 — 2004
Business Admin
Microsoft December 2013 - Present
Microsoft April 2012 - November 2013
JS Meeting & Events November 2003 - March 2012
Oracle May 1999 - October 2003
LesConcierges September 1994 - May 1999
Skills
Program Management, Event Management, Trade Shows, Project Planning, Marketing Management, Corporate Events, Budgets, Relationship Marketing, Demand Generation, Digital Marketing, Business Process, Meeting Planning, Incentive Programs, Contract Negotiation, Project Coordination, Conferences, Site Selection, Vendor Relations, Business Process..., Six Sigma, Budget Management, Food & Beverage, Stakeholder Management, Stakeholder Engagement, Senior Stakeholder..., Transmedia Storytelling, Social Media Measurement, Social Media Marketing, Management, Strategy
Education
Humboldt State University
B.A., Liberal Arts
LesConcierges November 2013 - Present
Self Employed 2010 - Present
Atlanta Spirit LLC 2008 - 2010
Skills
Event Planning, Marketing, Marketing Strategy, Management, Training, Marketing Communications, Social Networking, Marketing Event Planning, Market Research, Employee Training, Product Launch, Small Business Marketing, Product Positioning &..., Customer Relationship..., Development of Training..., Training & Development, Sales, Public Speaking, Customer Service, Event Management, Social Media
Education
Georgia State University - J. Mack Robinson College of Business
Master of Science, Marketing
UCSF Medical Center September 2014 - Present
Safety Training Seminars June 2014 - Present
San Francisco Paramedics Association November 2009 - May 2014
Blue Sparrow Pilates January 2013 - September 2013
LesConcierges December 2009 - July 2012
Norcal Ambulance October 2009 - January 2010
Exclusive Resorts November 2006 - April 2009
Skills
Event Planning, Social Networking, Event Management, CRM, Hospitality, Customer Service, Leadership, Training, Sales, PowerPoint, Microsoft Excel, Management, Team Building, Microsoft Office, Microsoft Word, Paramedic, Phlebotomy, Research, HTML, CSS, jQuery, JavaScript, PHP, Program Management, Analysis
Education
University of Virginia 2000 — 2004
BA, Foreign Affairs, Middle East focus, History
City College of San Francisco 2011 — 2012
Associate of Arts and Sciences (AAS), Paramedicine
International School of Kenya 1996 — 2000
International Baccalaureate, English, French, History
S-F Airionna June 2014 - Present
Hard Rock Hotel & Casino Lake Tahoe January 2015 - August 2015
U.S. HealthWorks April 2011 - November 2013
Genworth Financial Wealth Management May 2010 - October 2010
Minkoff & Associates July 2004 - July 2009
Ameriprise Financial Services, Inc. January 2003 - February 2004
LesConcierges June 2002 - November 2002
Sony Metreon April 2001 - May 2002
LesConcierges September 1999 - March 2001
Miller Freeman October 1997 - June 1999
Skills
CRM, Marketing, Event Planning, Management, Event Management, Sales, Program Management, Customer Service, Project Planning, Leadership, Strategic Planning, Business Analysis, Workshop Facilitation, Financial Planners, Public Speaking, Microsoft Office, Training, Research, Human Resources, Account Management, Retirement Planning, Investments, Vendor Management, Microsoft Word, Retail, Process Improvement, Data Analysis, Investment Management, Financial Services, Social Media, Project Management, Team Building, Investment Strategies, Securities, Licensure, Team Leadership, Budgets, PowerPoint, Outlook, Marketing Strategy, Analytics, Time Management, Microsoft Excel
Education
Montana State University-Bozeman 1981 — 1987
BS, Marketing
Plentywood High 1977 — 1981
LesConcierges January 2014 - Present
LesConcierges October 2010 - Present
LesConcierges October 2010 - April 2013
LesConcierges March 2011 - May 2012
Weinstein Gallery September 2008 - July 2009
Weinstein Gallery July 2003 - August 2008
Johansson Projects December 2006 - July 2007
Skills
Marketing, Event Planning, Public Relations, Press Releases, Editing, Research, Sales, Management, Customer Service, Microsoft Office, Marketing Strategy, Social Media, CRM, Strategic Planning, Program Management, Microsoft Excel, Photoshop, Team Building, Social Media Marketing, Outlook, Adobe Creative Suite, Change Management, Change Control, Process Optimization, Telephony, Project Management, Business Process Design, Process Improvement, Hospitality, Multi-tasking..., Disaster Recovery, Risk Based Audits, Project Planning, IT Operations, Leadership, General Awesomeness, Internet Telephony, Vendor Management, Strategy, Training
Education
City College of San Francisco 2000 — 2003
Art History, Journalism
American School of Paris 1997 — 1999
Diploma
Fitbit April 2015 - Present
Fitbit January 2014 - Present
San Francisco State University August 2012 - May 2014
Tenderloin Housing Clinic February 2013 - October 2013
LesConcierges March 2011 - August 2012
Hamilton Family Center September 2008 - March 2011
Cost Plus World Market June 2002 - September 2008
Skills
Program Management, Customer Service, Research, Social Services, Case Management, Software Documentation, Invoicing, Event Planning, Event Management, Auditing, Spanish, Social Media, Public Speaking, Fundraising, Microsoft Office
Education
San Francisco State University 2012 — 2014
Master's degree, Public Administration
University of California, Davis 2004 — 2008
Bachelor of Arts (B.A.), Spanish Language and Literature
LesConcierges February 2012 - Present
Business Team January 2010 - February 2012
Quick and Easy, Inc July 2006 - January 2010
Bank of America January 2002 - July 2006
Washington Mutual January 1999 - January 2002
Skills
Valuation, Mergers, New Business Development, Sales Management, Strategic Planning, Business Development, Project Management, Marketing Strategy, CRM, Analysis, Entrepreneurship, Marketing, Management, Financial Modeling, Mergers & Acquisitions, Start-ups, Business Planning, Social Media Marketing, Strategy, Sales, Business Strategy, Selling, Cross Functional Team..., Global Business..., Global Strategy, Business Relationship..., Manage Client..., Key Account..., Pricing Strategy, Program Launch, APAC, Business Valuation, Luxury Brand Marketing, Luxury Lifestyle, Payment Card Processing, Strategic Partnerships, Sales Operations, P&L Management, Financial Services, Product Development, Executive Management
Education
Stanford University Graduate School of Business 2014 — 2016
Innovation and Entrepreneurship
California State University-East Bay
Bachelor of Business Administration (BBA), Business Administration and Management, General
Capital One September 2015 - Present
Federal Reserve Bank of San Francisco March 2015 - August 2015
Safeway July 2014 - March 2015
Pivotal Software, Inc. March 2014 - May 2014
LesConcierges August 2012 - March 2014
McLennon Law 2007 - 2012
Pure Beauty Boutique January 2006 - September 2007
Skills
Microsoft Excel, PowerPoint, Adobe, QuickBooks, Salesforce.com Certified, Management, Project Management, Business Analysis, Data Analysis, Experienced Business..., Team Management, Employee Training, Client Counseling, peer counseling, Hospitality, Customer Service, Hotels, Customer Service..., SQL, Interpersonal..., Interpersonal Leadership, Artistry, Training, Peer Support, Interpersonal..., Salesforce.com, Time Management, Social Media, Microsoft Office, Event Planning
Education
City College of San Francisco 2006 — 2008
Organizational Psychology, Field of Study
LesConcierges February 2015 - Present
Tory Burch August 2011 - February 2015
Bad Madge & Company June 2011 - September 2011
Carolina Herrera September 2010 - June 2011
Charles David January 2009 - September 2010
Skills
Sales, Styling, Customer Service, Apparel, Social Networking, Photography, Close Attention to..., Positive Energy, PowerPoint, Volunteering, Positive Can-do Attitude, Teamwork, Wardrobing, Brand Development, Internet, Microsoft Office, Microsoft Word, Organization, Research, Strategic Planning, Translation, Travel Planning, Travel Arrangements, Leisure Travel, Reservations, Airline Reservations, Hotel Booking, Event Planning, Social Media
Education
SFSU 2012 — 2015
Bachelor of Arts (B.A.), Fine and Studio Arts/ Art History
San Diego City College
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences Emphasis in Visual and Performing Arts
Self-employed February 2011 - Present
SAG/AFTRA/AEA 1974 - 2005
Barry's Bootcamp July 2003 - November 2004
LesConcierges August 2000 - May 2001
Tavern on the Green & The Russian Tea Room November 1999 - August 2000
Goldman Sachs April 1996 - October 1998
Skills
Marketing, Human Relationship, Self-esteem, Stress Management, Social Media, Women's Issues, Entertainment, Coaching, Personal Development, Self-confidence, Event Management, Life Coaching, Life Transitions, Inspiration, Wellness Coaching, Time Management, Divorce, Lifestyle
Education
CRR Global 2013 — 2013
Relationship Coaching
Coaches Training Institute 2011 — 2012
CPCC, Co-Active Coaching
Boston University 1989 — 1993
BFA, Acting
Eventbrite March 2011 - Present
LesConcierges January 2011 - April 2011
Bright Business Media, LLC May 2010 - November 2010
Cumulus Media Partners October 2008 - May 2010
Golden Gate University August 2007 - December 2009
STARBUCKS January 2006 - June 2009
Garnett Sign Studio June 2008 - October 2008
San Mateo County Community College District October 2004 - January 2008
College of San Mateo January 2004 - June 2005
College of San Mateo Bookstore & Library August 2003 - October 2004
Skills
ERP Implementations, Accounting, Accounts Payable, General Ledger, Accounts Receivable, Financial Reporting, Customer Service, Fixed Asset Management, Data Analysis, Start-ups, Revenue Recognition, Cash Management, Fixed Assets, Invoicing, Excel, PowerPoint, Forecasting, Financial Analysis, Payment Industry, Internal Controls, Reconciliation, SQL, Purchasing, Intercompany..., Procurement, Budget Development, Microsoft Office, Quickbooks, Customer Relations, Compliance, Team Building, Documentation, Payroll, Retail, Teamwork, Reporting & Analysis, Spreadsheets, Financial Accounting, Small Business, Mergers, Accruals, Audit, Financial Statements, Expense Reports, Fraud Detection, Spam Filtering, Chargebacks, Payment Card Processing, SOX Compliancy, Oracle
Education
Keller - DeVry University 2014 — 2016
MBA, Accounting & Finance
Golden Gate University 2007 — 2010
BS, Accounting; Accounting
College of San Mateo 2003 — 2007
Accounting, Tax, and Finance
KIXEYE 2013 - Present
KIXEYE 2011 - 2013
The Art Institute of California- San Francisco 2009 - 2011
The Art Institute of California - San Francisco 2008 - 2009
LesConcierges 2007 - 2008
Skills
Customer Service, Social Media, Event Planning, Social Networking, Microsoft Office, Graphic Design, Photoshop, Editing, Facebook, Blogging, Creative Writing, Teaching, Public Speaking, Adobe Creative Suite, Public Relations, Training, Event Management, Marketing, Research, Leadership, Management, Sales
Education
San Francisco State University
Bachelor of Arts, American Studies
CreativeLive May 2015 - Present
Gwynnie Bee April 2013 - May 2015
Snapfish May 2011 - April 2013
LesConcierges August 2009 - March 2010
Consulting/Contracting July 2007 - October 2008
AOL June 2006 - September 2006
Pakana /Wombat Consulting March 2001 - September 2005
LesConcierges (iSaySo.com) September 2000 - March 2001
Price Waterhouse Coopers December 1998 - September 2000
CIGNA January 1997 - December 1998
Skills
Mobile Internet, Web Analytics, A/B testing, Product Management, SaaS, E-commerce, Product Marketing, Product Requirements, Analytics, Strategy, Go-to-market Strategy, Product Development, Competitive Analysis, Product Launch, CRM, User Experience, Scrum, Segmentation, MRDs, BRD, Road Maps, Requirements Gathering, Mobile Applications, Cloud Computing, Mobile Technology, Product Lifecycle..., Demand Generation, Strategic Planning, Multi-channel Marketing, Business Alliances, Leadership, Enterprise Software, Pricing, IT Strategy, Product Planning, Management, Project Management, Messaging, Competitive Intelligence, Marketing, Sales Enablement, Agile Methodologies, Mobile Devices, Agile Project Management
Education
University of Washington, Michael G. Foster School of Business 2005 — 2007
MBA, Marketing
Salisbury University
BS, Management Information Systems
Triage Consulting Group October 2013 - Present
LesConcierges May 2013 - October 2013
Office of Supervisor David Chiu December 2012 - June 2013
The Beach Chalet Restaurant and Brewery October 2011 - May 2013
Grassroots Campaigns 2011 - 2012
Refugee Transitions January 2011 - June 2011
San Francisco State University January 2007 - May 2011
The Olympic Club October 2008 - June 2009
Skills
Account Reconciliation, Accounting, Analysis, Health Insurance, Managed Care, Leadership, Social Networking, Nonprofits, Community Outreach, Public Speaking, Customer Service, PowerPoint, Microsoft Excel, Social Media, Microsoft Word, Microsoft Office, Editing
Education
San Francisco State University 2007 — 2011
International Relations, European Studies/Civilization
CSU Firenze Study Abroad 2009 — 2010
European Politics
Chalet Restaurant Group February 2015 - Present
LesConcierges May 2014 - Present
Giacomo Hotel November 2010 - April 2014
Becker Farms and Vizcarra Vinyards April 2013 - November 2013
Quality Hotel & Suites November 2007 - February 2013
Skills
Banquets, Hotels, Event Management, Hospitality Management, Hospitality, Food & Beverage, Hospitality Industry, Hotel Management, Catering, Restaurants, Resorts, Front Office, Micros, Revenue Analysis, Pre-opening, Customer Service
Education
Niagara County Community College
Hospitality Administration/Management
LesConcierges March 2014 - Present
LesConcierges September 2012 - March 2014
Hotel Port Palace Monte-Carlo March 2011 - September 2011
Ritz Paris February 2010 - August 2010
Skills
Hospitality, Hotels, Hotel Management, Hospitality Management, Hospitality Industry, Front Office, Food & Beverage, Tourism, Revenue Analysis, Concierge Services, Resorts, Event Management, Restaurants, Catering, Customer Service, Marketing, Sales, Management, Food, Forecasting, Training, Customer Satisfaction, Micros
Education
Northwood University 2012 — 2012
Bachelor of Business Administration (BBA)
Hotel Institute Montreux 2009 — 2012
Swiss Higher Diploma, International Hotel Management & Hotel Operations (with Honours), Marketing Management, Revenue Management
Workday August 2014 - Present
LesConcierges April 2011 - August 2014
Skills
Event Planning, Hospitality, Event Management, Project Management, IIPP, Vendor Management, Customer Service, Space planning, Strategic Planning, Contemporary Art, Employee Engagement, Onboarding, SharePoint, Team Building, Training, Proposal Writing, Budgets, Program Management, Employee Surveys, Microsoft Excel, Microsoft Office, Outlook, Employee Relations, Marketing Strategy, Leadership, Sales, Process Improvement, Team Leadership, Hotels, Project Planning, Management, Social Media, Process Scheduler, Customer Satisfaction, CRM, Tourism, Facilities Management, Software Documentation, Social Networking, Contract Negotiation, Account Management, Business Development
Education
San Francisco Art Institute 2001 — 2005
Bachelors of Fine Arts, Conceptual and Instillation art
Pratt Institute 2000 — 2001
LesConcierges January 2015 - Present
Greater Nashua Chamber of Commerce June 2013 - December 2014
The Telegraph February 2012 - June 2013
Saunders Hotel Group June 2010 - January 2012
Boston Butler Inc September 2010 - December 2010
Lasell Village November 2008 - August 2009
Skills
Microsoft Office, ACT, Delphi, Hospitality, Event Management, Restaurants, Customer Service, Hotels, Open Office, Community Outreach, Press Releases, Social Media, Email Marketing, Budgets, Event Planning, Management, Social Networking, Public Speaking
Education
Lasell College 2007 — 2011
Bachelor of Science, Hospitality; Event Management
Merrimack High School 2003 — 2007
Len Feiner June 2014 - Present
LesConcierges 2010 - 2012
Crowne Plaza Times Square 2009 - 2010
Hilton Times Square 2003 - 2008
Millenium Hilton Hotel 1998 - September 2001
Algonquin Hotel 1993 - 1998
Skills
Event Planning, Hospitality, Customer Service, Event Management, Tourism, Hotels, Public Speaking, Special Events, Concierge Services, Hospitality Management, Hotel Management, Hospitality Industry, Front Office, Resorts, Restaurants, Food & Beverage, Catering, Leisure, Revenue Analysis, Rooms Division, Micros, Pre-opening, Property Management..., Opera, Hotel Booking, Banquets, Reservation, Corporate Events, Leisure Travel, Fine Dining, Yield Management, Guest Service Management, Travel Planning, Travel Management, Opening Hotels, Meeting Planning, Vacation, Spa, Food, Pre-opening experience, Luxury, Restaurant Management, Business Travel, Customer Satisfaction, Lodging
Education
Baruch College, City University of New York (CUNY)
School name:
Arkansas State University August 2014 - Present
Academic Success 2013 - Present
University of Florida August 2009 - August 2014
Cornell University August 2007 - May 2009
US Census Bureau May 2008 - July 2008
Low Income Investment Fund December 2006 - August 2007
City and County of San Francisco July 2006 - December 2006
LesConcierges March 2004 - December 2006
Skills
Community Development, Corrections Policy, Criminology, Critical Criminology, Jail Reentry, Prisoner Reentry, Program Evaluation, Social Justice, Stata, SPSS, Statistical Data..., Re-entry, Policy, Economic Development, Policy Analysis, Sustainability, Grants, Research, Data Analysis
Education
University of Florida 2009 — 2014
Doctor of Philosophy (Ph.D.), Criminology
Cornell University
MRP, Regional Planning
San Francisco State University
BA, Urban Studies
Xavier University
BSBA, Finance
LesConcierges February 2015 - Present
Alex Fitness February 2013 - February 2014
SATS March 2009 - 2011
SATS 2007 - 2009
Aximed April 2008 - December 2008
Norwegian Guide Service April 2006 - September 2008
Organización Roma-Condesa 2004 - 2004
News Café Restaurant 2002 - 2002
Skills
Sales, Merchandising, Visual Merchandising, Communication, Advertising, Fitness, Languages, Foreign Languages, Spanish-English, Norwegian, Logo Design, Team Building, Team Leadership, Team Management, Strategic Planning, Spanish, Customer Service, Management, Training, Marketing, Social Media, Marketing Communications, Marketing Strategy, Public Relations, Social Networking, Strategy, Social Media Marketing
Education
Universidad de la Comunicación, S.C. 2000 — 2004
Bachelor's degree, Advertising, A
Universidad La Salle, A.C. 1997 — 2000
High School
Visa June 2013 - Present
Hammond Global Services July 2011 - June 2013
LesConcierges January 2010 - July 2011
Great Spa Escapes & Club TeeTime July 2008 - July 2009
iSeatz.com July 2007 - June 2008
Merrill Lynch March 2005 - July 2007
The Leading Hotels of the World August 2004 - March 2005
American Express, Establishment Services June 2000 - July 2004
Office Depot 1999 - 2000
Office Depot 1999 - 2000
Skills
Marketing Strategy, Leadership, Partnership Marketing, Analytics, Integrated Marketing, E-commerce, Marketing, Strategic Planning, Strategic Partnerships, Business Strategy, Digital Marketing, CRM, Entrepreneurship, Cross-functional Team..., Sales Management, Management, Business Development, Business Planning, Strategy, Product Management, Account Management, Budgets, B2B, Sales, Project Management, Product Development, New Business Development, Program Management, Competitive Analysis, Training, Business Process..., Contract Negotiation, Selling, Executive Management, Consulting, P&L Management, Project Planning, Start-ups, Market Planning, Retail, Product Marketing, Financial Services, Management Consulting, Market Research
Education
Arizona State University 1993 — 1994
University of New Hampshire-Manchester
Western International University
LesConcierges November 2014 - Present
The Coca-Cola Company March 2011 - November 2014
Select Management Resources March 2005 - March 2008
Skills
Account Management, Digital Marketing, Integrated Marketing, Brand Management, Marketing Strategy, Marketing Communications, Social Media, Online Advertising, New Business Development, Key Account Management, Management, Sales, Marketing Management, Product Management, Event Planning, Public Relations, Event Management, Lead Generation, Social Media Marketing, Advertising, Product Marketing, Marketing, Strategic Partnerships, Brand Development, Budgets, Market Research, E-commerce, Direct Marketing, Digital Media, B2B Marketing, Email Marketing
Education
Kennesaw State University
Bachelors, Marketing
Manuel Angel Entertainment – Owner January 2008 - Present
Tory Burch December 2011 - June 2014
LesConcierges 2014 - 2014
Radio Shack Corporation July 2008 - December 2011
Denison Entertainment January 2010 - January 2011
Berkeley Hills Dental Care May 2007 - May 2008
Skills
Comedy, Acting, Entertainment, Stage, Film, Improvisation, Dialects, Plays, Feature Films, Drama, Singing, Photography, Final Cut Studio, Short Films, Final Cut Pro, Customer Service, Social Media, Post Production
Education
Academy of Art University 2007 — 2011
Bachelor's degree, Cinematography and Film/Video Production
Ingenuity Engine November 2014 - Present
CoSA VFX October 2014 - October 2014
Ingenuity Engine June 2014 - September 2014
Freelance February 2013 - May 2014
MamaJi's Restaurant June 2013 - July 2013
Collaborative Project March 2013 - May 2013
LesConcierges November 2012 - December 2012
GAPA May 2011 - May 2011
Skills
Maya, Modo, Nuke, Mudbox, After Effects, Photoshop, Rotoscoping, Digital Design, Visual Effects
Education
Academy of Art University 2011 — 2014
Bachelor of Arts (BA), Compositing
City College of San Francisco 2010 — 2011
General Studies, 3.3
LesConcierges December 2013 - Present
Taste Event Staffing January 2013 - Present
Four Seasons Hotel Atlanta March 2008 - December 2013
Skills
Customer Service, Hospitality, Sales, Event Management, Management, Event Planning, Hotels, Marketing, Hospitality Industry, Food & Beverage, Tourism, Social Media, Training, Restaurants, Social Networking
Education
Kennesaw State University
United States International University
Healthfirst December 2014 - Present
Td Banknorth January 2014 - November 2014
Windsor Hotel November 2012 - November 2013
Time Warner Cable April 2012 - November 2012
Dish Network August 2011 - April 2012
LesConcierges August 2010 - June 2011
Windsor Hotel Inc. September 2008 - August 2010
Skills
Customer Service, People Skills, Interviews, Leadership, Microsoft Office, Multilingual, Multitasking Skills, Data Entry, Word Processing, Retail Banking, Branch Banking, Customer Satisfaction, Customer Relations, Customer Retention, Customer Experience, Microsoft Word, Call Centers, Teamwork, Team Building, Microsoft Excel, PowerPoint, Outlook
Education
Long Island Business Institute 2009 — 2012
Associate's degree, Office technology
Long Island Business Institute
Pacific Gas and Electric Company August 2012 - Present
Pacific Gas and Electric Company June 2009 - August 2012
AAA NCNU October 2007 - April 2009
AAA NCNU Insurance Exchange August 2005 - October 2007
California State Automobile Association February 1999 - August 2005
Look to Train January 1993 - June 2000
LesConcierges May 1996 - July 1998
On The Scene - Chicago September 1989 - December 1992
Skills
Instructional Design, Performance Consulting, E-learning Development, Trainers, Captivate, Instructor-led Training, Adult Education, ADDIE, Blended Learning..., ILT, Blended Learning, Needs Analysis, Online Training, Camtasia, Curriculum Design, E-learning, SnagIt, Instructional Technology, Training Delivery, Performance Improvement, Technical Training, Technical Writing, Leadership Development, WBT, Job Aids, Coaching, Call Center, Call Centers, Change Management, Content Development, Cross-functional Team..., Distance Learning, Employee Training, Hands-on Training, Human Resources, Interviews, Learning Management..., Lectora, Management, Organizational..., Performance Management, Organizational Learning, Program Management, Team Building, Training, Vendor Management, WebEx, Workshop Facilitation, Leadership, E-Learning
Education
The Training Clinic
Training Manager Certification
ASTD's Certificate Professional in Learning and Performance
Northern Illinois University
San Francisco State University
Certificate
University of California, Berkeley
Certificate
Bryce Reichmuth Design & Development January 2004 - Present
UC Berkeley Extension January 2014 - April 2014
LesConcierges March 2012 - June 2012
Lawrence Livermore National Security June 2010 - January 2011
Lawrence Livermore National Security 2007 - March 2010
LLNL 2007 - March 2010
City of Livermore June 2005 - April 2008
SCORE! Educational Centers May 2004 - February 2007
Skills
Photoshop, CSS, PHP, MySQL, XHTML, HTML 5, JavaScript, Python, Wordpress, jQuery, CSS3, Subversion, Magento, Git, SEO, Mootools, CodeIgniter, Email Marketing, Business Analysis, CGI/Perl, Susy, Grids, Ruby on Rails, Parse, Alfred, Test Automation, User Acceptance Testing, Unit Testing, Sinatra, Amazon Web Services..., CDN, Cloud Computing, Web Design, User Interface Design
Education
Art Institute of Pittsburgh 2009 — 2010
B.A., Web Design & Interactive Multimedia
San Jose State University 2006 — 2008
Bachelor of Science (BS), Computer Engineering
Self - Contract December 2014 - Present
Home 2011 - Present
Zip Realty, Inc. June 2000 - November 2011
Photoalley.com November 1999 - April 2000
LesConcierges March 1999 - November 1999
Aspect International Language Schools January 1999 - March 1999
University Veterinary Hospital June 1998 - January 1999
Skills
Customer Service, REO, Short Sales, Foreclosures, Contract Negotiation, Relocation, Information Technology, Single Family Homes, CRM, Training, New Home Sales, Investment Properties, Technical Support, Listings, Condos, Real Estate, Selling, Buyer Representation, Investors, Management
Education
Lansing Community College 1996 — 1997
Photographic Imaging
Indiana University-Northwest 1994 — 1996
Dun & Bradstreet April 2010 - Present
LesConcierges July 2009 - February 2010
Barclays January 2006 - July 2009
Target 2003 - 2005
American Express Bank 2000 - 2003
American Express 1997 - 2000
American Express 1994 - 1997
Bristol-Myers Squibb 1992 - 1994
Skills
Cross-functional Team..., Vendor Management, Strategic Partnerships, Business Development, Marketing Strategy, Product Management, Forecasting, Leadership, Contract Negotiation, Account Management, Program Management, Risk Management, Management, Strategic Planning, Process Improvement, Outsourcing, Mergers & Acquisitions
Education
University of Pennsylvania - The Wharton School 1990 — 1992
MBA, Finance
Bucknell University 1982 — 1986
Bachelor of Arts, Mathematics and Economics
AMPAS December 2014 - Present
Self-Employed October 2012 - December 2014
ACCO Engineered Systems June 2012 - November 2012
Eclipse Advertising March 2012 - June 2012
LesConcierges 2005 - 2010
Skills
Script Coverage, Technical Writing, Copywriting, Digital Copywriting, SEO copywriting, Copy Editing, Script Breakdowns, Script-writing, Creative Writing, Script Supervision, Script Doctoring, Social Media, Entertainment Industry, Gaming Industry, Procedural Documentation, User Guide Creation, Manual Creation, Desktop Publishing, Engineering..., Content Writing, Web Content, AP & Chicago styles, Hospitality, Hospitality Industry, Hotels, Food & Beverage, Hotel Management, Hospitality Management, Tourism, Customer Service, Event Planning, Catering, Event Management, Restaurants, Microsoft Office, Food, Social Networking, Sales, Outlook, Microsoft Excel, Advertising, PowerPoint, Linux, Windows, Mac, Lexis, Policy & Procedure..., Calyx Point, Adobe, Online Marketing
Education
Clark Atlanta University 1994 — 1997
Bachelor of Arts (BA), Communication and Media Studies
San Francisco State University 1993 — 1994
n/a, Creative Writing
WeWork Civic Center Location September 2013 - Present
Quantcast April 2013 - September 2013
TaskRabbit November 2012 - September 2013
LesConcierges January 2011 - July 2012
Brava! for Women in the Arts April 2010 - December 2010
Situation Interactive October 2008 - March 2010
Everyday Health Inc. (formerly Waterfront Media) August 2007 - October 2008
SenSpa May 2004 - January 2006
Skills
Event Planning, Coordinating Events, Travel Planning, Theatre, Microsoft Word, Microsoft Excel, Google Docs, Google Calendar, CRM, Creative Management, FileMaker, Milano Software, Tessitura, Smart Agent Software, Phone Etiquette, Multi-line Phone, Administrative..., Executive..., Receptionist Duties, Outlook, Program Management, Marketing, Recruiting, Management, Event Management, Leadership, Data Entry, Human Resources, Social Networking, Administrative..., Social Media, Customer Service, Social Media Marketing
Education
University of California, San Diego 2000 — 2003
BA, Theatre and Dance
Foothill College 1997 — 2000
Associate of Arts (A.A.), Theatre/Theatre Arts Management
LesConcierges 2012 - Present
WineDirect 2008 - 2012
eWinery Solutions 2004 - 2007
Custom Wine Source 2004 - 2007
Davenport House 1997 - 2004
Armellini Industries 1999 - 2000
Interactive Response Technologies 1997 - 1999
Alorica 1996 - 1997
U.S. Technologies 1995 - 1996
Ocwen Financial 1993 - 1995
Skills
Product Management, Agile Project Management, Software Project..., Software Development, Data Analysis, Business Analysis, Business Intelligence, Data Warehousing, E-commerce, POS, Fulfillment Services, SQL Server, PostgreSQL, Web Development, Web Services, Scrum, User Stories, ERP, Quickbooks, Microsoft Dynamics, HTML + CSS, XML, ColdFusion, WebFOCUS, SaaS, Strategic Partnerships, Cloud Computing
Education
Georgia State University 1981 — 1983
M.S., Finance
University of Redlands 1975 — 1979
B.A., English
LesConcierges July 2014 - Present
TWELVE Hotels and Residences June 2013 - June 2014
Hilton Worldwide December 2012 - July 2013
Pinnacle Eyecare Associates January 2011 - December 2012
The St. Regis Atlanta January 2008 - January 2011
Les Clefs d'Or 2005 - 2011
The Concierge Society of Atlanta 2000 - 2011
Sheraton Atlanta Hotel May 2006 - January 2008
Four Seasons Hotels and Resorts 2005 - 2006
The Ritz-Carlton Hotel Company, L.L.C. 2003 - 2005
Skills
Hotels, Hospitality, Front Office, Concierge Services, Hospitality Management, Hotel Management, Hospitality Industry, Rooms Division, Guest Service Management, Restaurants, Management, Micros, Resorts, Pre-opening experience, Employee Training, Training, Pre-opening, Property Management..., Social Media, Transportation, Customer Experience, Recruiting, Opera, Customer Retention, Luxury Lifestyle, OnQ, Hiring, Employee Hiring, Destination Management, Recruitment/Retention, Labor Control, Notary Public, MICROS
Education
University of Tennessee-Knoxville 1995 — 1996
Hospitality Management
Lincoln Memorial University
Domestic Abuse Women's Network (DAWN) October 2014 - Present
Lincoln Child Center January 2014 - May 2014
LesConcierges May 2013 - October 2013
Mills College August 2009 - May 2013
Mills College August 2009 - May 2013
Mills College August 2011 - January 2012
Dean's Office at Mills College August 2010 - May 2011
Clark County Public Health Department June 2010 - August 2010
Peer Health Exchange August 2009 - May 2010
Skills
Program Evaluation, Community Outreach, Grant Writing, Qualitative Research, Public Health, Curriculum Development, Volunteer Management, Social Media, Leadership, Nonprofits, Fundraising, Training, Policy, Program Development, Data Analysis, Teaching, Research, Grants, Public Speaking, Microsoft Excel, Reproductive Health, Policy Analysis, Health Advocacy, Public Outreach, Project Management
Education
Mills College 2009 — 2013
Bachelor's degree, International Public Health/International Health
Mills College 2009 — 2013
Bachelor of Arts (BA), International Public Health
LesConcierges April 2015 - Present
LesConcierges December 2013 - Present
LesConcierges April 2010 - October 2013
Mazars LLP September 2006 - April 2010
MBNA August 2005 - 2006
Skills
Strategy, Due Diligence, Mergers & Acquisitions, Business Strategy, Strategic Planning, Mergers, Financial Modeling, Financial Analysis, Corporate Finance, Executive Management, Management Consulting, Strategic Partnerships, Capital Raising, Finance, Auditing, Venture Capital, Competitive Analysis, Valuation, Private Equity, Financial Services, Start-ups, Investments, Leadership, Business Planning
Education
HKUST Business School
Executive MBA
Northwestern University - Kellogg School of Management
Executive MBA
The Tuck School of Business at Dartmouth 2015 — 2015
The Directors' Consortium
The London School of Economics and Political Science (LSE) 2001 — 2005
BSc (Hons), Economic History
Intero Real Estate Services August 2013 - Present
LesConcierges August 2010 - August 2013
Hotel Rex June 2007 - March 2010
Golden State Warriors-NBA September 2006 - March 2007
ERA The Property Professionals January 1997 - April 2006
Skills
Hospitality, Customer Service, Event Planning, Event Management, Salesforce.com, Hotels, Budgets, Leadership, Social Media, Sales, Strategic Planning, Team Building, Concierge Services, Customer Satisfaction, Hospitality Management, Process Scheduler, Food & Beverage, Management, Hospitality Industry, Tourism, Front Office, Restaurants, Resorts, Revenue Analysis, Catering, Hotel Management, Training, Travel Planning, Time Management, Corporate Events, Social Networking
Education
California State University-East Bay 2004 — 2007
Recreation, Hopspitality Management
Cruise Planners July 2015 - Present
LesConcierges November 2013 - March 2015
Inside Access From Chase November 2013 - March 2015
Foundation Financial Group April 2013 - October 2013
Knockout Gaming October 2008 - January 2013
University Directories May 2009 - July 2009
Georgia Southern University May 2008 - May 2009
Savannah Sand Gnats January 2008 - September 2008
The Walt Disney Company May 2008 - August 2008
Skills
Social Media, Advertising, Marketing, Event Management, Entrepreneurship, Sales, Management, Sports, Online Marketing, Social Networking, Marketing Strategy, Leadership, Social Media Marketing, E-commerce, Public Relations
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Marketing
Georgia Southern University 2008 — 2012
B.S Marketing ; B.S. Sport Management, Minor: Hotel Restaurant Management
Givatude, Inc. December 2013 - September 2014
Givatude, Inc. September 2013 - December 2013
LesConcierges January 2011 - January 2013
Worldmark by Wyndham for Wyndham Vacation Ownership November 2008 - January 2011
24 Hour Fitness October 2006 - June 2007
Embassy Vacations September 1996 - September 1999
Pacific Monarch Resorts April 1995 - August 1996
Skills
Sales, Advertising, Marketing, Networking, Fitness, Music, Singing, Vacation, Nutrition, Timeshare, Hospitality, Hotels, Customer Satisfaction, Microsoft Office, Customer Service, Team Leadership, Time Management, Project Planning, Salesforce.com, Training, Event Management, Event Planning, Concierge Services, Tourism, Social Networking, Outlook, Leadership, Coaching, Public Relations, Restaurants, Resorts, Team Building, Social Media, Social Media Marketing, Start-ups, Strategy, Hospitality Industry, Travel Planning, Hospitality Management, Leisure Travel, Food & Beverage, B2B, Front Office, Business Travel, Corporate Events, Communication, Creative Writing, Management, Motivation
Education
Arizona State University 2014 — 2016
Bachelor’s Degree, Communication, Senior
University of Phoenix 2010 — 2011
Associate's Degree, Hospitality, Tourism and Travel
AdRoll November 2013 - Present
LesConcierges April 2013 - October 2013
LesConcierges August 2012 - April 2013
Stanford Sierra Programs April 2008 - June 2012
Hospitality & Beverage Institute April 2007 - March 2008
Skills
Sales and Promotion, Posim POS Proficient, Leadership and..., Inventory Management, Customer Service and..., Problem Resolution, Timely Decision Making, Retail Store Operation, Training and Supervision, Retail, Customer Service, Research, Training, Sales
Education
Florida State University
BS, Psychology, Business
Cardinal Mooney High School
Proteus Digital Health, Inc April 2014 - June 2014
ProMatch, Experience Unlimited - Silicon Valley Chapter March 2014 - April 2014
Stanford Hospital & Clinics August 2013 - November 2013
ProMatch, Experience Unlimited - Silicon Valley Chapter March 2013 - May 2013
East Bay SPCA September 2012 - October 2012
Humane Society Silicon Valley August 2009 - June 2012
IDEO April 2000 - March 2009
LesConcierges July 1998 - April 2000
Ellen Michaels Presents April 1998 - August 1998
PowerMatch July 1996 - April 1998
Skills
Event Planning, Project Planning, Project Management, Project Coordination, Long-term Customer..., Writing, Client Relationship..., Proposal Writing, Marketing Event Planning, Advertising Management, Event Marketing Strategy, Corporate Events, Event Branding, Marketing Communications, Website Promotion, Marketing, Social Networking, Social Media, Social Media Marketing, Media Relations, Press Releases, Feature Articles, Customer Relations, Community Outreach, Volunteer Management, Volunteer Recruiting, Cross-functional Team..., Coordination, Vendor Management, Vendor Relationships, Customer Service, On-site Execution, Off-site Events, Handle Multiple..., Tenting, Meeting Planning, Event Management, Public Speaking, Strategy, Advertising, Marketing Strategy, Budgets, Management, Time Management, CRM, Marketing Management, Program Management, Team Leadership, Service Design, Customer Experience
Education
San Jose State University 1992 — 1995
Bachelors of Science, Public Relations
San Jose State University 2003 — 2003
Bachelors of Science, Public Relations, Advertising, and Applied Communication
Pacific Center for Human Growth June 2014 - Present
ONE Nanotechnologies December 2011 - Present
California State University, East Bay January 2015 - March 2015
Crisis Support Services of Alameda County July 2013 - August 2014
LesConcierges May 2008 - December 2011
The Majestic Hotel May 2005 - March 2008
Skills
Travel Planning, Event Planning, Creative Writing, Editing, Travel Writing, Ticketing, Speech Writing, Ticket Sales, General Administration, Sexuality Education, Mental Health Counseling, Therapeutic Crisis..., Grief Counseling, Group Therapy
Education
John F. Kennedy University 2012 — 2014
Master of Arts (M.A.), Counseling Psychology
University of San Francisco 2003 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
RelayHealth October 2014 - Present
Autodesk March 2014 - October 2014
LesConcierges October 2012 - March 2014
Williams-Sonoma, Inc. August 2012 - September 2012
Presidio Electric January 2012 - August 2012
Hangover Trail Booking Agency June 2006 - December 2011
Self Employed June 2005 - June 2006
University of Wisconsin-Milwaukee January 2004 - June 2005
Skills
Business Management, Public Speaking, Numerical Analysis, Microsoft Office, Management, Physics, Social Networking, Strategic Planning, Databases, Project Management, Teaching, Data Analysis, Customer Service, PowerPoint, Budgets, Entrepreneurship, Marketing, Microsoft Excel, Statistics, Social Media, Social Media Marketing, Event Planning
Education
Cal Poly San Luis Obispo 1997 — 2003
BS, Physics & Mathematics
University of Wisconsin-Milwaukee 2003 — 2005
LesConcierges May 2015 - Present
Inhance Technology Mobile Device Security Solutions September 2013 - Present
Northwestern Univ. Osher Institute, SCS, Evanston Arts Center, New Trier School District. September 2011 - Present
AIG / Service Net Warranty March 2009 - Present
Revenew Systems Automated Marketing Platform January 2009 - Present
Milwaukee Art Museum September 2008 - Present
Heuberger Business Resources February 2006 - Present
Progressive Retailers Org/ PRO Group January 1995 - February 2006
International Jensen Inc. April 1985 - December 1994
Matsushita, Quasar Division August 1980 - April 1985
Skills
Marketing Strategy, New Business Development
Education
Northwestern University - Kellogg School of Management 1974 — 1975
MBA
Northwestern University
American Society of Appraisers, ASA certificate.
Graduate School of the Art Institute of Chicago 1994 — 2008
WIP
Sotheby's Institute- London 2008 — 2008
Summer Course
University of Denver 1970 — 1974
BSBA
Microsoft October 2014 - March 2015
Microsoft April 2013 - September 2014
Microsoft August 2008 - April 2013
SH Worldwide, LLC. (formerly Chrysalis Event Management) January 2004 - August 2008
LesConcierges April 2000 - April 2003
Skills
Event Management, Relationship Marketing, Strategic Partnerships, Event Planning, Marketing Strategy, Account Management, Trade Shows, Marketing, Marketing Communications, Integrated Marketing, Budgets, Vendor Management, Corporate Events, Strategic Planning, Social Media Marketing, Business Development, Social Media, Management, Leadership
Education
Seattle Pacific University
BS Dietetics, Nutrition
Northwestern University
Marketing Certification, Marketing/Marketing Management, General, Certified
University of Washington
Project Management, Project Management, Certification
LesConcierges December 2013 - Present
LesConcierges February 2010 - Present
Owner Karen Leigh Stein Designs January 2003 - Present
Spirits In Stone July 2007 - November 2008
Montclair Soccer Club September 2005 - November 2006
Cas dei Bambini 1990 - 1997
Such A Business 1988 - 1990
Skills
Concierge Services, Event Planning, Hospitality, Event Management, Sales, Tourism, Marketing, Social Networking, Customer Satisfaction, Hotels, Travel Planning, Outlook, POS, Social Media, Training, Hospitality Management, Leadership, Team Leadership, CRM, E-commerce, Budgets, Account Management, Coaching, Trade Shows, Management, Restaurants, Travel Management, Social Media Marketing, Corporate Events, Hospitality Industry, Food, Catering, Public Relations, Resorts, Vacation, Team Building, Leisure Travel, Brand Development, Facebook, Leisure, Teamwork, Fundraising, Hotel Management, Call Centers, Employee Training, Microsoft Word, Marketing Strategy, Food & Beverage, Online Marketing, Online Advertising
Education
Sonoma State University 1988 — 1989
Montessori Teaching Certificate, Psychology
Monterey Peninsula College
Girl Guides of Canada March 2015 - April 2015
Via Recruiting Agencies February 2014 - November 2014
CBRE August 2014 - August 2014
LesConcierges March 2014 - May 2014
Cinemavault August 2013 - February 2014
Old Navy July 2009 - February 2014
Reef Moxie September 2012 - January 2014
Out There Productions August 2013 - October 2013
Toronto Blue Jays Baseball Club March 2013 - September 2013
Loblaw Companies Limited March 2007 - July 2013
Skills
Customer Service, Teamwork, Marketing, Marketing Strategy, Social Media, Time Management, Facebook, Advertising, Critical Thinking, Sales, Social Skills, Marketing Communications, Event Management, Relationship Marketing, Market Research, International Business, Public Relations, International Sales, Microsoft Excel, Experiential Marketing, Microsoft Office, Blogging, Events, Special Events, Retail Management, Problem Solving, Multi-tasking Skills, Prezi, WordPress, Pinterest, Emotional Intelligence, Innovation, Creative Strategy, Excel, Tumblr, Instagram, Travel Planning, Travel, Microsoft Publisher, Organization Skills
Education
Ryerson University 2009 — 2013
Bachelor of Commerce
St. Aloysius Gonzaga Secondary School 2005 — 2009
High School Diploma
The Pioneer September 2013 - Present
Diamond Lil, of Impakd 2009 - Present
LesConcierges June 2011 - May 2013
Mind Your Tongue January 2009 - June 2011
RKO Pictures 1997 - 2009
KOM 2005 - 2008
Sense 2001 - 2005
Open Door Entertainment 1995 - 2001
Media Polska December 1993 - July 1995
Warsaw Journalism Center August 1992 - December 1994
Skills
Photography, Brand Development, Hospitality, Food, Entertainment, Television, Event Management, Marketing Strategy, Promotions, Advertising, Start-ups, Business Planning, Entrepreneurship, Film, Strategy, Restaurants, Management, Public Relations, Wine, Corporate Communications, Digital Media, Business Development, Leadership, B2B, Budgets, Online Marketing, Business Strategy, Brand Management, Social Media Marketing, Online Advertising, Social Networking, Strategic Partnerships, Social Media, Integrated Marketing, Digital Strategy, Event Planning, Mobile Devices, E-commerce, Email Marketing, Creative Direction, New Media, Marketing Communications, Publishing, Copywriting, Food & Beverage, Marketing, Strategic Planning, New Business Development
Education
Jagiellonian University 2000 — 2000
Polish Philology
European Film College, Danmark 1995 — 1996
Master of Arts, Producing & Directing
Rochester Institute of Technology 1995 — 1995
continuing ed., Color Photography
Kenyon College 1984 — 1988
Bachelor of Arts, History
Pittsford Sutherland H.S. 1980 — 1983
A.P. Honors
LesConcierges June 2015 - Present
LesConcierges April 2015 - June 2015
LesConcierges April 2014 - April 2015
San Francisco State University January 2014 - May 2014
San Francisco State University Residential Life August 2011 - May 2014
LesConcierges March 2014 - April 2014
Jumpstart September 2010 - May 2011
Gap Inc./Banana Republic July 2008 - February 2009
Skills
International Relations, Leadership, Higher Education, Student Development, Event Planning, Customer Service, Research, Student Affairs, PowerPoint, Critical Thinking, Community Outreach, Program Development, Teaching, Public Speaking, Social Justice, Salesforce.com, Social Media, Volunteer Management, Fundraising, Conflict Resolution, Report Writing, Volunteer Recruiting, Relationship Building, Project Management
Education
San Francisco State University 2010 — 2014
Bachelor of Arts (BA), International Relations
University of Amsterdam 2013 — 2013
Bachelor's Degree, International Relations and Affairs
Hilltop High School 2006 — 2010
High School Diploma
Health Concerns September 2015 - Present
Office Team July 2014 - September 2015
Verisk Insurance Solutions November 2013 - July 2014
LesConcierges June 2013 - November 2013
LesConcierges June 2010 - November 2013
Toyota Motor Sales, USA, Inc October 2008 - February 2010
Toyota Motor Sales, USA, Inc January 2008 - October 2008
Toyota Motor Sales, USA, Inc September 2007 - January 2008
Keenan and Associates July 2006 - September 2007
Atlantax September 2005 - July 2006
Skills
Customer Service, Marketing, Process Improvement, Microsoft Office, Team Building, Customer Satisfaction, Coaching, Human Resources, Recruiting, Data Entry, Continuous Improvement, Program Management, Sales, Management, Analysis, Negotiation, Retail, Training, Leadership, Research, Event Planning
Education
El Camino College 2002 — 2009
Associate’s Degree, Psychology, 4.0
Epsilon December 2014 - Present
LesConcierges November 2013 - November 2014
CenterCal Properties, LLC July 2013 - November 2013
PS Marketing January 2013 - June 2013
Susan Welty: College Admissions Consultant June 2011 - August 2011
Web Design and Production January 2009 - March 2009
Skills
User Experience Design, Interaction Design, Wireframes, Adobe Creative Suite, Site Maps, User Flows, Content Auditing, OmniGraffle, Lightroom, PowerPoint, Basic HTML/CSS, Marketing, Mac & PC platforms, Keynote, Adobe Acrobat, Microsoft Excel, Microsoft Word, Adobe Bridge, Prezi, Facebook Power Editor, WordPress, Advertising
Education
Bath Spa University 2011 — 2012
Master's degree, Brand Development
California Polytechnic State University-San Luis Obispo 2006 — 2010
Bachelor of Science (BS), Major: Graphic Communication
Millennium Tower San Francisco July 2014 - Present
LesConcierges October 2010 - June 2014
Westin Hotels & Resorts March 2009 - September 2010
Skills
Concierge Services, Hospitality, Hotels, Tourism, Phone Etiquette, Event Planning, Event Management, Customer Service, Vacation, Catering, Travel Planning, Food & Beverage, Call Center, Administrative..., Customer Satisfaction, Outlook, Office Administration, Leisure Travel, Sales, File Management
Education
San Francisco State University
Bachelor's degree, Business Administration and Management, General
LesConcierges January 2015 - Present
Sleep Train March 2012 - December 2014
The Bigfoot Lodge March 2011 - February 2012
Galileo Academy of Science and Technology September 2011 - December 2011
Blockbuster November 2009 - February 2011
Academy of Art University July 2008 - November 2009
Skills
AutoCAD, 3DS Max, Photoshop, Illustrator, Revit, Sketching, Hand Drafting, 3D Studio Max, Microsoft Office, InDesign, Adobe Creative Suite, PowerPoint, Customer Service, Graphic Design, SketchUp, Adobe Acrobat, Microsoft Word, Customer Satisfaction, Sales
Education
Academy of Art University 2007 — 2011
BFA, Interior Architecture and Design
Yelp July 2015 - Present
LesConcierges November 2014 - June 2015
Delta Air Lines January 2014 - November 2014
LesConcierges October 2012 - December 2013
Delta Air Lines June 2011 - December 2013
Norwegian Cruise Line September 2010 - February 2011
Metropark January 2007 - May 2010
Solis on Market April 2005 - August 2007
Upstart Management May 1999 - July 2006
Bang & Olufsen March 2005 - April 2006
Skills
Social Media, Advertising, Marketing Strategy, Retail, Sales, Event Planning, Marketing, Social Networking, Event Management, Public Relations, Visual Merchandising, Customer Service, Email Marketing, Fashion, Microsoft Office, Marketing Communications, Time Management
Education
San Francisco State University 2002 — 2005
Bachelor of Arts (B.A.), Marketing
Computer Learning Center Associates 1998 — 2000
Associate of Arts (A.A.), Computer Systems Networking and Telecommunications
Galileo High School High School 1994 — 1998
High School Diploma, General Studies
The Lotus Collaborative May 2015 - Present
YogaWayz September 2014 - Present
Fitmob November 2014 - May 2015
LesConcierges January 2014 - December 2014
LesConcierges September 2011 - December 2013
Restaurant La Folie August 2011 - November 2012
Montecito Inn August 2010 - July 2011
Santa Barbara Polo and Racquet Club May 2010 - July 2011
Skills
Hospitality, Restaurants, Microsoft Excel, Microsoft Word, Hotels, Event Management, Event Planning, Outlook, PowerPoint, Customer Service, Concierge Services, Process Scheduler, Strategic Planning, Sales, Social Media, Customer Satisfaction, Leadership, Budgets, Management, Team Leadership, Hospitality Industry, Marketing, Teamwork, Social Networking, Time Management, Food & Beverage, Tourism, Hospitality Management, Catering, Training, Food, Social Media Marketing, Travel Planning, Corporate Events, Front Office
Education
Boston University 2006 — 2010
B.S Hospitality Administration, Fine wine, culinary
LesConcierges February 2014 - Present
Hojeij Branded Foods January 2008 - September 2013
Air Serv Corporation February 2006 - December 2007
Stafflink Services July 2005 - April 2006
Able Body Labor February 2003 - April 2005
Big Bend Pure Water Company June 2001 - October 2002
Skills
Performance Management, Employee Benefits, Employee Relations, Employee Engagement, Workforce Planning, Talent Management, Succession Planning, Human Resources, HRIS, Workers Compensation, Organizational..., Recruiting, HR Policies, Personnel Management, Organizational Design, Interviews, FMLA, Labor Relations, Compensation, Payroll, Culture Change, Onboarding, Job Descriptions, Leadership Development, Employee Training, Benefits Administration, Talent Acquisition, New Hire Orientations, College Recruiting, Strategic HR, Change Management, Performance Appraisal, Employee Handbooks, Recruitment Advertising, HR Transformation, Workshop Facilitation, Hiring, Applicant Tracking..., Grievances, Conflict Resolution, Internet Recruiting
Education
Human Resources Certification Institute 2007 — 2007
PHR, Professional in Human Resources
Florida Agricultural and Mechanical University
Bachelor of Science (BS), Business Administration and Management, General
LesConcierges March 2015 - Present
Convention Staffing Solutions November 2013 - Present
Hampton Inn & Suites by Hilton March 2014 - March 2015
Walker Elementary PTO September 2013 - January 2014
Golden Oldies Netball October 2011 - October 2013
Fleet Week San Diego June 2012 - October 2012
Celebrations and Event Planning June 2011 - September 2011
Skills
Event Management, Event Planning, Hospitality, Trade Shows, Social Media, Social Media Marketing, Sponsorship, Nonprofits, Meeting Planning, Microsoft Office, Customer Service, Hospitality Industry, Corporate Events, Tourism, Project Planning, Cvent Certified, Delphi Certified, Microsoft Excel, Email Marketing, Microsoft Word, Parties, Pre-opening, Live Events, Weddings, Marketing, Community Outreach, Sports, Fundraising, Direct Sales, Sales, Events Coordination, Management, Social Networking
Education
San Diego Mesa College 2010 — 2012
Associate's degree, Event Management
San Diego Mesa College 2010 — 2012
Certification, Hotel Management
Accenture August 2015 - Present
LesConcierges March 2011 - September 2014
LesConcierges March 2000 - September 2011
ClubCorp February 1996 - March 2000
Skills
Online Marketing, Creative Development, Marketing Communications, Advertising, Marketing Strategy, Program Design, Copywriting, Graphic Design, Photography, Adobe Creative Suite, Corporate Branding, Contract Negotiation, Web Development, CRM software, Corporate Communications, Culture, Employee Recognition, Employee Relations, Task Force, Creative Direction, Program Management, Employee Engagement, Email Marketing, Strategic Partnerships, B2B, Brand Development, Multi-channel Marketing, Marketing, Start-ups, Management, CRM, Leadership, Strategy, E-commerce, Social Media, Web Analytics, Integrated Marketing, Online Advertising, Partnership Marketing, Digital Marketing, SaaS, Event Management, Training, Social Networking
Education
Framingham State University
Communication and Media Studies
Cleo Parker Robinson Dance June 2015 - Present
Meeting interFACE January 1995 - Present
International Masters of Gaming Law April 2006 - May 2015
LesConcierges February 1993 - December 1994
American Bar Association 1990 - 1993
Marriott Hotels 1988 - 1990
Skills
Event Management, Event Planning, Hospitality, Performing Arts, Association Management, Food & Beverage, Publishing, Non-profits, Conference Management, Gaming Industry, International Project..., International Sales &..., Financial Accounting, Media Relations, Leadership, Casino, E-commerce, Resorts, Start-ups, Licensing, Nonprofits, Poker, Hotels, Online Gaming, Online Gambling, Gaming Law, Gaming, Casino Gaming, Strategic Planning, Management, Public Relations
Education
Cornell University 1981 — 1985
Bachelor of Science, Hotel Administration
Parkway West High School
LesConcierges February 2015 - Present
No Ginger April 2010 - Present
Fred Pryor Seminars December 2011 - July 2014
Asurion November 2009 - March 2010
Torn Ranch February 2009 - June 2009
Six Flags Discovery Kingdom April 2008 - January 2009
Self-employed 2007 - March 2008
KIVA Designs, Inc. September 2004 - August 2006
Earthlite Massage Tables May 2003 - December 2004
Michael Weinig, AG May 1997 - August 2000
Skills
Japanese, Distributor Relations, Strategic Partnerships, Market Planning, Channel Marketing, Talent Acquisition, International Operations, Cultural Diversity, English, Distributors, Marketing, Multi-channel Marketing, Marketing Strategy, Leadership, Strategic Planning, Sales Management, Training Delivery, Professional..., International Sales, International Business..., Japanese business..., Sales, Management, Customer Service, Start-ups, Public Speaking
Education
Harvard University 1984 — 1990
BA, East Asian Studies
Wedding Spot, Inc. February 2015 - Present
LesConcierges May 2014 - February 2015
LesConcierges May 2013 - May 2014
Buffalo Wild Wings November 2012 - May 2013
St. Francis Yacht Club April 2012 - May 2013
Hilton Worldwide May 2012 - September 2012
Conectando Latinos Social Club July 2011 - October 2011
Skills
Event Planning, Event Management, Customer Service, Leadership, Hospitality, PowerPoint, Microsoft Word, Advertising, Catering, Microsoft Office, Microsoft Excel, Spanish, Management, Social Media, Restaurants, Social Networking, Food & Beverage, Public Speaking, POS, Facebook, Outlook, Teamwork, Training, Bilingual-Spanish, Problem Solving, Travel Management, Concierge Services, Travel Arrangements, Tourism, Fine Dining, Leisure Travel, Delphi, POS Restaurant System, Caterease, Serve Safe Certified, Aloha, Jonas Club Management, Smart Agent, Travel, CMS, CTI, CCE
Education
San Francisco State University, College of Business 2011 — 2012
Bachelor of Science (BS), Hospitality
Gavilan Community College 2008 — 2010
AA, General Business
Thermo Fisher Scientific May 2015 - Present
LesConcierges March 2014 - April 2015
VMware July 2013 - February 2014
First Tech Federal Credit Union January 2013 - June 2013
Saveology.com ™ April 2012 - December 2012
Education
International Technological University 2011 — 2012
Master's Degree, Computer Software Engineering
Punjab Technical University 2004 — 2008
Bachelor's degree, Computer Science
Magic - Plus Labs April 2015 - Present
LesConcierges March 2012 - April 2015
LesConcierges November 2009 - April 2012
Tri-Bike Transport July 2008 - August 2009
Bacara Resort and Spa March 2006 - June 2007
Skills
Process Design, Project Management, Culture Change, Customer Service, Event Planning, Sales, Networking, Change Management, Project Planning, Account Management, Leadership, Customer Satisfaction, Marketing Strategy, Training, Social Networking, Social Media Marketing, Event Management, CRM, Social Media, Management
Education
San Francisco State University
Olivia Travel August 2015 - Present
LesConcierges February 2009 - March 2014
Mad Maps March 2001 - February 2009
Kane & Finkel Healthcare Communications September 2000 - March 2001
MVB Consulting April 1996 - June 2000
Skills
Global Strategy, Strategic Planning, Strategic Partnerships, Marketing Strategy, B2B Marketing, B2C Marketing, Event Sponsorships, Contract Negotiation, Account Management, Agency Relationship..., P&L Management, Marketing Communications, Online Marketing, Social Media Marketing, Email Marketing, Data Analysis, Web/Mobile Product &..., Travel Technology, Event Tickets..., Agile Project Management, Travel, Lifestyle &..., Leisure Travel, Tourism, Hospitality, Event Planning, Event Management, Trade Shows, Customer Service, Public Speaking, Management, Marketing
Education
McGill University
Bachelor's Degree, Psychology & Political Science with a focus on International Relations
Lyris May 2014 - Present
LesConcierges September 2013 - December 2013
Livescribe July 2012 - August 2013
CloudTalk December 2011 - July 2012
Total Immersion April 2011 - September 2011
Teachscape October 2009 - April 2011
ClairMail May 2007 - July 2009
Sendmail, Inc. October 2005 - May 2007
Akimbi February 2005 - September 2005
The Loan Page October 2004 - February 2005
Skills
Agile Methodologies, Cloud Computing, Software Development, SaaS, Enterprise Software, System Architecture, Technical Leadership, Software Engineering, Architecture, Team Leadership, Web Applications, Start-ups, Java, Software Design, Linux, Integration, Strategic Partnerships, Web Services, Analytics, Big Data, JavaScript, E-commerce, Java Enterprise Edition, Apache, Scalability, Program Management, Full SDLC, Information Architecture, System Design, Strategy, Spring, Android, Mobile Applications, SOAP, Hibernate, Agile, Cassandra, Mentoring, Leadership Technique, NoSQL, MySQL, REST, Oracle, Scrum, SOA, Agile Project Management, Microsoft SQL Server, Executive Managment, Architectures, Software Project...
Education
UC Berkeley - Cal 1982 — 1983
MS, EECS - Electrical Engineering
Ecole Polytechnique - France 1978 — 1981
Masters, Mathematics, Physics
Lycee Saint-Louis
Baccalaureat, Mathematics
LesConcierges May 2015 - Present
Rhone Rangers January 2015 - Present
San Francisco Vintners Market/Craft Spirits Festival August 2014 - Present
Life Between the Vines 2007 - Present
Western Mountain Pacific Sales Office - Marriott International October 2009 - July 2014
CampusEAI July 2006 - May 2009
Skills
Hospitality Management, Hotels, Catering, Hospitality Industry, Sales, Corporate Events, Event Planning, Property Management..., Management, Revenue Analysis, Hotel Management, Hospitality, Social Media, Resorts, Meeting Planning, Food & Beverage, Front Office, Event Management, Banquets, Tourism, Pre-opening
Education
Johnson and Wales University 1991 — 1993
Associate of Science (A.S.), Hotel/Motel Administration/Management
Villa Angela-St. Joseph High School 1988 — 1991
High School Diploma, College Prep
Concur March 2014 - Present
Limos.com October 2011 - March 2014
Equiprent.com July 2010 - November 2011
Limos.com March 2008 - October 2011
LesConcierges September 2005 - March 2008
Hotwire.com September 2001 - September 2005
Hilton Hotels Corporation May 2000 - September 2001
Skills
Product Development, New Business Development, Entrepreneurship, Start-ups, Product Management, Negotiation, Residential Real Estate, SQL, Analytics, Supply Management, Strategic Planning, Strategic Partnerships, Residential Homes, Contract Negotiation, Account Management, E-commerce, Operations Management, Analysis, Project Planning, Strategy, SaaS, Product Marketing
Education
Michigan State University 1996 — 2000
BA
WT Woodson High School 1992 — 1996
Honors Diploma
Engage PR December 2007 - November 2010
Access Communications April 2007 - December 2007
LesConcierges February 2005 - April 2007
Skills
Recruiting, Employee Relations, Legal Compliance, Team Building, Leadership, Human Resources, Employee Engagement, Talent Management, Training, Employee Benefits, Management, Personnel Management
Education
California State University-Sacramento 1991 — 1996
Casto Travel May 2014 - Present
LesConcierges April 2013 - April 2014
MatSci Innovations September 2012 - April 2013
Alliance Francaise de Sacramento April 2006 - November 2008
American Express March 1999 - May 2000
American Express August 1997 - March 1999
American Express July 1996 - August 1997
Maritz February 1994 - August 1995
Education
University of California, Berkeley 1986 — 1988
Bachelor of Arts (B.A.), French Language and Literature
Santa Rosa Junior College 1984 — 1986
Associate of Arts (A.A.), French Language and Literature
Globally Savvy Partners 2011 - Present
LesConcierges 2013 - 2014
University of the Pacific 2005 - 2011
Technicolor 2003 - 2005
Cartus 1997 - 2005
LesConcierges 2000 - 2001
Motorola Solutions 1995 - 1997
Youth For Understanding 1990 - 1995
Marriott International 1985 - 1990
Skills
Leadership Development, Training, Coaching, Organizational..., Human Resources, Program Management, Staff Development, Executive Coaching, Customer Service, Talent Management, Team Building, Change Management, Psychometrics, Workshop Facilitation, Business Process..., Career Development, Employee Training, Cross-Cultural...
Education
California State University-Fullerton
Organizational Communication, General
Thunderbird School of Global Management
Global Leadership
Purity Organic January 2015 - Present
LesConcierges 2013 - Present
Independent Freelance Consultant 2012 - 2013
NYC & Company August 2009 - March 2011
NYC & Company 2009 - 2010
NYC & Company 2007 - 2008
City of New York, NYC Big Events 2005 - 2006
Impac Funding Corporation 2002 - 2004
Education
IE (Instituto de Empresa)
Master of Business Administration (MBA), Business Administration and Management, General
University of California, Irvine
Bachelor of Arts (BA)
Sacred Heart Cathedral Prep
LesConcierges June 2015 - Present
Shutterfly Inc. June 2014 - December 2014
San Jose State University January 2014 - June 2014
Tata Consultancy Services November 2010 - July 2013
Skills
Java, C++, jQuery, AJAX, Node.js, Ruby on Rails, Smart GWT, CSS, JMS, Web Services, REST, Maven, Ant, Linux, Agile Methodologies, E-commerce, J2EE Application..., Microsoft Office, Eclipse
Education
Visvesvaraya Technological University 2006 — 2010
Bachelor of Engineering (BEng), Computer Science
Kendriya Vidyalaya 1994 — 2003
10th Grade
San Jose State University
Master of Science (MS), Computer Software Engineering
The Hanson Group, LLC DBA Aragon Elastomers January 2008 - Present
LesConcierges August 2007 - December 2007
SlimGenics June 2005 - July 2007
Aragon Elastomers, LLC July 2000 - June 2005
Lightbridge June 2001 - July 2002
Aon Innovative Solutions June 1999 - June 2000
Skills
Customer Service, Word, Excel, Microsoft Office, Inventory Management, Microsoft Excel, Management, Accounts Payable, Product Development, Time Management, Manufacturing, Training, Team Building, Human Resources, Teamwork, Leadership, Quality Assurance, Purchasing, Accounting, Administration, Accounts Receivable, Operations Management, Microsoft Word
Education
Colorado Christian University 2006 — 2012
LesConcierges March 2006 - Present
Skills
Event Planning, Marketing, Hospitality, Event Management, Events Coordination, Leisure Travel, Travel Arrangements, Flower Arrangements, Ticket Sales, Concierge Services
Education
Johnson & Wales University
Business Administration
Barrington Saddlery July 2012 - Present
AXA Assistance USA August 2010 - December 2012
LesConcierges August 2010 - April 2011
AXA Assistance USA August 2010 - April 2011
American InterContinental University November 2009 - April 2010
Eastern Illinois University May 2009 - July 2009
Eastern Illinois University August 2008 - July 2009
Abercrombie & Fitch May 2006 - August 2008
Eastern Illinois University January 2007 - May 2008
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Public Speaking, Outlook, Research, Event Planning, Marketing, Social Media, Access
Education
Eastern Illinois University 2008 — 2009
Master of Arts, Gerontology
Eastern Illinois University 2006 — 2008
Bachelor of Arts, Psychology
LesConcierges January 2014 - Present
LesConcierges August 2011 - Present
Six Flags Discovery Kingdom January 2001 - December 2011
Six Flags Marine World June 2000 - November 2000
Skills
Hospitality, Event Management, Customer Service, Hotels, Sales, Social Media, Strategic Planning, Budgets, Team Leadership, Tourism, Event Planning, Hospitality Management, Hospitality Industry, Social Networking, Concierge Services, Customer Satisfaction
Education
San Francisco State University
Solano Community College
AA, Liberal Arts
Solano Community College
AA, Social Science 2004
VMware April 2012 - Present
VMware 2011 - 2015
VMware 2011 - 2015
LesConcierges November 2011 - April 2012
Levelbuy, Inc. January 2011 - June 2011
Purisma Group, a D&B Company October 2003 - January 2011
Avolent December 2002 - October 2003
i2 Technologies / Supplybase, Inc. April 1999 - December 2002
Informix Software June 1995 - April 1999
Covalent Technologies 1994 - 1995
Education
Brigham Young University 1980 — 1986
BS, Computer Science / Statistics
Specialty Restaurants Corporation October 2013 - Present
LesConcierges August 2008 - March 2011
Teatro ZinZanni May 2006 - September 2007
San Francisco Convention & Visitors Bureau July 2004 - May 2006
Cooper Interaction Design June 2000 - April 2001
Skills
Tourism, Travel Planning, Hospitality Industry, Customer Relations, Sales Presentations, Vendor Management, Marketing Strategy, Research, Site Inspections, Public Speaking, Networking Events, Phone Etiquette, Trade Shows, Creative Writing, Social Media, CRM software, Office Administration, Event Planning, Creative Problem Solving, Able To Multi-task, Hospitality, Customer Service, CRM, Sales, Customer Satisfaction, New Business Development, Concierge Services
Education
Santa Clara University 1996 — 2000
Bachelor of Arts (BA), Theatre & Dance
YMCA 2008 - Present
Diversified Graphics April 2005 - April 2008
Piper Jaffray 2001 - 2005
LesConcierges May 1996 - July 2001
Skills
Leadership Development, Coaching, Fundraising, Taleo, Non-profits, Compensation & Benefit, Nonprofits, Staff Development, Event Planning, Mergers, Customer Service, Community Outreach, Human Resources, Employee Relations, Leadership, Employee Benefits, Personnel Management, Management, Deferred Compensation, Training, Onboarding, Conflict Resolution, Workforce Planning, Payroll
Education
San Francisco State University 2001 — 2002
Human Resources Management: Fundamental Issues Professional Certificate
Briar Cliff University 1988 — 1992
BA, Psychology and Elementary Education
Gilead Sciences June 2015 - Present
LesConcierges April 2011 - May 2015
Fork and Spoon Productions August 2011 - March 2015
UC Berkeley September 2008 - May 2010
The Ritz-Carlton Hotel Company April 2006 - January 2007
The Ritz-Carlton, San Francisco April 2004 - April 2006
The Ritz-Carlton, San Francisco April 2003 - April 2004
The Ritz-Carlton, Palm Beach February 2002 - March 2003
Various Locations October 1992 - January 2002
Mandarin Oriental Hotel Group 1987 - 1991
Skills
Fluent Spanish speaker, Intermediate Portuguese, Customer Relations, Spanish, Account Management, Sales Management, Portuguese, Contract Management, Hotels, Event Planning, Customer Service, Event Management, Word, Excel, Outlook, Microsoft Office, Hospitality, Budgeting, Calendaring, Travel Planning, International Logistics, Project Management, Administrative..., Business Travel, Multi Tasking, Training, High Level Of..., Microsoft Word, Marketing, Public Speaking, Time Management, Leadership, Social Media, Nonprofits, Budgets, Project Planning, Public Relations, Microsoft Excel, Management, Sales, Business Development, Contract Negotiation, Marketing Strategy, Social Networking, Customer Satisfaction, Inventory Management, Cross-functional Team..., Fundraising, Data Analysis, CRM
Education
University of California, Berkeley 2008 — 2010
BA, Latin American Studies
City College of San Francisco 1991 — 2008
AA, Transfer Studies
Google Map July 2014 - Present
Ink Publishing January 2006 - Present
Google Map May 2013 - July 2014
Google February 2012 - May 2013
Western New England University August 2012 - January 2013
LesConcierges July 2010 - November 2010
Varsity Technologies June 2009 - September 2009
California State University, San Bernardino April 2008 - June 2009
RatiLanna Riverside Chiang Mai June 2006 - December 2006
Shangri-La Hotels & Resorts March 2006 - July 2006
Skills
Illustrator, Photoshop, SPSS, Event Management, Public Relations, Hospitality, Tourism, Food & Beverage, Leadership, Management, Marketing Communications, Project Management, Hotels, Advertising, Integrated Marketing, Magazines, Time Management, Team Leadership
Education
California State University-San Bernardino 2007 — 2009
M.A., Communication -- Integrated Marketing Communication
Stanford University 2010 — 2010
Continuing Studies
Srinakharinwirot University 1998 — 2002
B.A., Children's Literature, Chinese Culture
Satmetrix September 2014 - Present
PlayFirst, Inc. August 2013 - January 2014
PlayFirst, Inc. August 2012 - August 2013
PlayFirst, Inc. November 2011 - August 2012
PlayFirst, Inc. February 2011 - November 2011
LesConcierges June 2010 - February 2011
Third Planet Windpower LLC November 2009 - May 2010
Gap Inc. February 2007 - November 2009
Gap Inc. May 2005 - February 2007
World Savings March 2003 - March 2005
Skills
Forecasting, Financial Analysis, Cross-functional Team..., Analytics, Analysis, Budgets, Financial Reporting, Microsoft Excel, Process Improvement, US GAAP, Business Intelligence, Visual Basic, Accounting, QuickBooks, Strategic Financial..., Budgeting, Financial Planning, SQL, Database Design, Adaptive Planning, Financial Modeling, Management
Education
Golden Gate University 2001 — 2002
MS, Finance
California State University-Chico 1993 — 1998
BA, Political Science
LesConcierges April 2001 - Present
Skills
Event Planning, Event Management, Concierge Services, Hospitality, Tourism, Hotels, Vacation, Customer Relations, Leisure Travel, Special Events
Education
Rivier College
MBA, Marketing
University of New Hampshire -- Peter T. Paul College of Business and Economics
Padgett Business Services - San Mateo April 2013 - Present
LesConcierges November 2012 - March 2013
Kaiser Permanente February 2012 - November 2012
Moss Adams LLP February 2009 - February 2012
SkinStore.com August 2007 - February 2009
Hansen Information Technologies June 2006 - August 2007
Ernst & Young January 2004 - June 2006
Skills
Accounting, GAAP, Financial Reporting, SEC filings, Internal Controls, Auditing, US GAAP, Revenue Recognition, Sarbanes-Oxley Act, CPA, General Ledger, Accounts Payable, Account Reconciliation, Financial Statements, Finance, Assurance, Small Business Tax, Income Tax, Tax Returns, Financial Accounting, Payroll, Payroll Taxes, Sales & Use Tax, Consulting, Journal Entries, Process Improvement, Sarbanes-Oxley
Education
University of Virginia 2004 — 2005
MS - Accounting
California State University-Sacramento 2002 — 2003
BS - Business, Accounting
LesConcierges March 2005 - Present
Lotus Bakeries October 2001 - March 2005
The Clorox Company January 2000 - December 2000
Skills
Hospitality, Customer Service, Sales, Hospitality Industry, Event Management, Concierge Services, Travel Planning, Customer Satisfaction, Team Building, Coaching, Event Planning, Tourism, Fashion, MS Outlook, Word, Excel
Education
City College of San Francisco
Associate’s Degree, Art History and Psychology
Fashion Institute of Technology
Coursework, Buying and Merchandising Program
Fred Pryor Management Seminars
Certificate, Front Office Supervision
San Francisco State University
Coursework, Psychology
LesConcierges January 2014 - Present
Ten Group 2011 - 2013
LesConcierges August 2000 - July 2011
Skills
Spanish, Event Management, Tourism, Social Networking, Hospitality, Social Media, Microsoft Office, Event Planning, Customer Service, Public Relations, Hotels, Social Media Marketing, Customer Satisfaction, Training, Sales, Concierge Services, Marketing Communications
Education
San Francisco State University 1992 — 2000
BA, Journalism, Cum Laude
San Francisco State University
BA Journalism, Journalism, Literature. Spanish
LesConcierges April 2004 - Present
Fidelity Investments 2006 - 2007
Fidelity Investments 2006 - 2007
Skills
Hospitality, Customer Satisfaction
Education
Northeastern University
BS Management
Marin Women's Hall of Fame March 2013 - Present
YWCA San Francisco & Marin August 2012 - Present
Women's Initiative for Self Employment August 2011 - August 2012
Dominican University of California November 2006 - May 2011
Dominican University of California November 2007 - December 2010
Caldwell Group 2002 - 2009
Artours 2004 - 2006
LesConcierges October 1987 - November 2001
Westin St. Francis August 1981 - January 1986
Skills
Fundraising, Entrepreneurship, Non-profits, Strategic Planning, Event Planning, Project Management, Event Management, Leadership Development, Community Outreach, Organizational..., Marketing Communications, Marketing, Team Leadership, Leadership, Nonprofits, Volunteer Management, Philanthropy, Grant Writing, Program Development
Education
Michigan State University - The Eli Broad College of Business 1975 — 1978
MBA, Management
Michigan State University 1971 — 1975
B.A., Anthropology
Dominican University of California November 2008 - Present
Caldwell Group January 2002 - Present
LesConcierges October 1987 - November 2001
Education
Michigan State University - The Eli Broad College of Business 1975 — 1978
MBA, Management and Marketing
Michigan State University 1971 — 1975
BA, Anthropology
LesConcierges August 2015 - Present
New York Shuttle Tours April 2015 - July 2015
Commonwealth Worldwide January 2012 - April 2013
Kimpton Hotels October 2009 - 2011
The Carlton Hotel June 2005 - October 2008
The League of American Theatres and Producers March 2001 - September 2006
Phuket FantaSea 1998 - 1999
Skills
Hotels, Event Management, Hospitality, Customer Service, Microsoft Office, Event Planning, Hospitality Management, Tourism, Hotel Management, Yield Management, Resorts, Revenue Analysis, Hospitality Industry, Hotel Booking, Concierge Services, Business Travel, Front Office, Travel Planning, Leisure, Reservation, Travel Management, Meeting Planning, Corporate Events, Guest Service Management, Food & Beverage, Rooms Division, Banquets, Leisure Travel, Property Management...
Education
Binghamton University 1995 — 1997
BA, English Literature
BU 1993 — 1994
BA, English Language and Literature, General
BLINQ USA June 2015 - Present
Virgin America July 2014 - June 2015
LesConcierges August 2010 - December 2013
Carnival Cruise Lines June 1992 - May 2010
Skills
Six Sigma Green Belt, Six Sigma, Project Management, Coaching, Project Planning, Customer Service, Training, Quality Assurance, Customer Satisfaction, Event Management, Leadership
Education
Villanova University
Emporia State University
General Studies
LesConcierges July 2013 - August 2014
LesConcierges March 2012 - June 2013
Kamehameha Schools December 2008 - December 2011
Servco Pacific Inc. March 2006 - December 2008
Hawaii Convention Center September 2004 - March 2006
Paradise Cruise, Ltd December 2002 - September 2004
Exodus Communications July 2001 - June 2002
Skills
Business Analysis, Microsoft SQL Server, Disaster Recovery, Active Directory, Visio, System Administration, Troubleshooting, SQL, Databases, IT Operations, Windows Server, Technical Support, Virtualization, Windows 7, Help Desk Support
Education
Golden Gate University 1996 — 1998
MBA, Finance
University of Hawaii at Manoa 1987 — 1992
BBA, Marketing
LesConcierges July 2011 - Present
Allergan July 2011 - Present
Millennium UN Plaza Hotel May 2007 - December 2010
Continental Guest Services November 2006 - December 2010
Skills
Sales, Event Management, Event Planning, Social Networking, Customer Service, Hospitality, Social Media, Marketing, Customer Satisfaction, Account Management, Training
Education
University of California, Santa Cruz 1996 — 1998
Bachelor of Arts, Theatre Arts
Orange Coast College 1992 — 1996
Laguna Beach High School 1989 — 1992
LesConcierges December 2011 - April 2014
LilLuxe.com/hopscout September 2010 - June 2011
Expert Communications, Inc December 2008 - July 2009
eLUXURY.com January 2008 - December 2008
eLUXURY.com January 2005 - December 2007
eLUXURY.com September 2002 - December 2004
Skills
Customer Service, •Managing a customer..., Start-ups, Call Center, Luxury Goods, Team Building, Leadership, Call Centers, Brand Development, Facebook, Management, Concierge Services, Strategy, Recruiting, Time Management, Customer Satisfaction, Budgets, Interviews, Access, Operations Management, Training, Hospitality, Event Management, Event Planning, CRM, Travel Planning, Administrative..., Market Research
Education
Life Chiropractic College West 1994 — 1995
Doctor of Chiropractic
Rutgers UniversityNew 1986 — 1990
Bachelor of Science, Human Ecology
N3 November 2014 - Present
Microsoft January 2015 - June 2015
LesConcierges June 2013 - July 2014
Delta Air Lines April 2010 - July 2013
Skills
Sales, Customer Service, Lead Generation, Cold Calling, Microsoft Office, Yammer, New Business Development, Time Management, Social Media, Management
Education
Georgia State University 2008 — 2013
Bachelor’s Degree, Communication and Media Studies
Alabama State University
International Masters of Gaming Law May 2006 - Present
Meeting InterFACE January 1994 - May 2005
LesConcierges May 1993 - May 1994
Skills
Event Management, Event Planning, Budgets, Casino, Team Building, Public Speaking, Customer Service, Management, Gaming Industry, Leadership, Hospitality, Sales, Time Management, Hotels
Education
Cornell University 1981 — 1985
Bachelor of Science (BS), Hotel/Motel Administration/Management
Parkway West High School
Taos January 2015 - Present
Wipro 2014 - Present
Absymbel InfoSec 2002 - December 2014
LesConcierges September 2010 - April 2013
Kaiser Permanente IT 2005 - 2006
Palo Alto Medical Foundation 2004 - 2005
Healthnet, Inc 2000 - 2002
Skills
Security, CISSP, HIPAA, Information Security, Network Security, Firewalls, Data Center, Vulnerability Management, Security Audits, VPN, Security Awareness, Computer Security, Checkpoint, Cisco Technologies, IDS, Enterprise Architecture, Switches, Network Design, Routers, Risk Assessment, Application Security, Routing, PIX, Load Balancing, Disaster Recovery, Help Desk Implementation, Project Management, Help Desk Support, Live Meeting, Team Management, Leading Meetings, Enterprise Software, Payment Industry, PCI DSS, Information Security..., Security Architecture..., Penetration Testing, Data Security, Vulnerability Assessment, Identity Management, ISO 27001, Networking, CISM, Business Continuity, Network Architecture, CISA, IT Operations, Conflict Transformation, Humanitarian Assistance, Love Of Learning
Education
San Francisco State University 1990 — 1994
BS, Geology/Information Technology
J Eugene McAteer
J Eugene McAteer
University of Phoenix
Bachelor of Science (B.S.), Information Technology Management
Spredfast (formerly Mass Relevance) June 2013 - Present
Wikia November 2012 - April 2013
Twitter January 2012 - November 2012
Wikia January 2011 - December 2011
Wikia April 2010 - December 2010
Wikia August 2009 - March 2010
LesConcierges August 2007 - August 2009
Skills
Online Advertising, Social Media Marketing, Mobile Marketing, Social Media, Online Marketing, SEO, DoubleClick, Advertising, Social Networking, Digital Media, Marketing Strategy, comScore, Marketing, Digital Strategy, Web Analytics, Advertising Sales
Education
College of Charleston 2001 — 2005
B.A., Communication/Media Studies
Sephora August 2013 - Present
LesConcierges 2009 - August 2013
Skills
Travel Management, Payroll, Interviews, Performance Management, Employee Engagement, Employee Relations, Human Resources, Training, Sourcing, Recruiting, Applicant Tracking..., HRIS, Talent Management, Leadership, Talent Acquisition, Cooking, Employee Training, New Hire Orientations, Onboarding
Education
University of California, Berkeley 2011 — 2012
HR Cert, Human Resources
Michigan State University 1998 — 2003
BA, Business, Hospitality, HR, Finance
University of Surrey 1999 — 2000
NA, Bio Chemistry
Airbnb March 2015 - Present
San Francisco Sheriff Department February 2015 - Present
Wondiya/ African Wax Fabrics Fashion Online Store 2012 - Present
LesConcierges May 2012 - November 2014
Global Exchange June 2012 - September 2012
Apple Inc. February 2011 - January 2012
Valley Yellow Pages May 2010 - December 2010
Savannah College of Art and Design December 2006 - January 2008
Education
Northwestern California University School of Law 2014 — 2019
Juris Doctor (J.D.)
City College of San Francisco 2014 — 2014
Paralegal/Legal Studies Certificate
Savannah College of Art and Design 2006 — 2009
BFA
Guilford Technical Community College 2004 — 2006
AA
Lycée International de Calavi- LICA 1999 — 2001
HS
LesConcierges May 1996 - Present
Skills
Negotiation, Marketing, Event Management, Leadership, Marketing Strategy, Start-ups, Event Planning, Hospitality, Team Building, Sales Management, Customer Service, Management, Sales, Strategic Planning, Strategic Partnerships, Account Management, Hotels, Budgets, Business Strategy, Business Development, New Business Development
Education
Arizona State University 1985 — 1989
Bachelor's degree, Public Relations/Image Management
Arizona State University 1984 — 1989
Bachelor's degree, Public Relations/Image Management
Broniec Associates March 2014 - Present
LesConcierges October 2013 - March 2014
St Regis Hotel March 2009 - February 2012
The Ritz-Carlton Hotel Company LLC November 2004 - March 2009
Skills
Hospitality Industry, Concierge Services, Hospitality Management, Resorts, Micros, Hospitality, Event Planning, Hotels, Front Office, Rooms Division, Auditing
Education
Georgia Perimeter College
Communications
LesConcierges March 2011 - November 2012
620 Jones May 2011 - Present
Butterfly San Francisco March 2007 - August 2010
Skills
Sales, Bartending, Event Planning, Restaurants, Budgets, Strategic Planning, Customer Service, Catering, Customer Satisfaction, Event Management, Food, Front Office, Hospitality, Hospitality Management, Hotel Management, Leadership, Marketing, Menu Development, Outlook, Social Media, Time Management, Tourism, Training, Wine, Hotels, Social Networking
Education
San Francisco State University 2002 — 2007
BS, Finance
City College of San Francisco
Early Childhood Education and Teaching
Financial Engines January 2011 - Present
Financial Engines November 2001 - January 2011
Financial Engines May 2001 - November 2001
LesConcierges February 1998 - May 2001
Education
San Francisco State University 1988 — 2003
Bachelors of Science Business Administration, Concentration in Accounting
Turner Enterprises June 2015 - Present
LesConcierges November 2013 - June 2015
GTA October 2007 - December 2012
Micato Safaris October 2004 - August 2007
Trafalgar Tours / Insight Vacations October 2003 - October 2004
Travel Dynamics International November 2000 - October 2003
Virgin Atlantic Airways April 1993 - November 2000
America West Airlines January 1987 - April 1993
American Transair January 1985 - January 1987
Skills
Tourism, Proposal Writing, Customer Relations, Customer Service, Negotiation, Vacation, Microsoft Office, Trade Shows, Account Management, Call Center, Program Management, Operations Management, Airline Management, Airline Reservations, Salesforce.com, Call Centers, Hotels, Travel Management, Business Travel, Sales, CRM, Leisure, Leisure Travel, Online Travel, Incentive Travel, Cruises, Sabre, Incentives, Travel Planning, Hotel Booking, Revenue Analysis, Amadeus, Hospitality, Travel Technology, Ticketing, Yield Management, Resorts, Fine Dining, Theatre
Education
Hofstra University 1979 — 1981
Geosyntec Consultants August 2014 - Present
Geosyntec Consultants June 2013 - June 2014
LesConcierges July 2012 - September 2012
GreenTech, Inc. January 2010 - June 2012
Dartmouth College Geography Department June 2010 - August 2010
Dartmouth College Stable Isotope Lab November 2009 - August 2010
Clean Air Council January 2009 - April 2009
Dartmouth Electron Paramagnetic Resonance Lab November 2006 - September 2007
Skills
Matlab, Research, Renewable Energy, Data Analysis, Policy Analysis, ArcGIS, Qualitative Research, Non-profits, Statistics, Grant Writing, Sustainability, Analysis, Editing, Fundraising, Microsoft Office, Public Speaking, PowerPoint, Microsoft Excel, French, Nonprofits, Proposal Writing, Report Writing
Education
Stanford University 2012 — 2014
Master of Science (M.S.), Environmental Fluid Mechanics and Hydrology
Dartmouth College 2006 — 2010
Environmental Geophysics, Mathematics; Geology
Wildlands Studies
LesConcierges 2012 - 2014
Serco October 2010 - February 2012
Skills
Business Travel, Leisure Travel, Concierge Services, Hosting
Education
Kaplan University-Lincoln Campus 2013 — 2015