CBV Collection Services Ltd
Industry: Company
DescriptionFounded: 1921 Parent organization: Eli Global Subsidiary: Primary Financial Services, LLC
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CBV Collection Services Ltd Employees
Total Credit Recovery Limited April 2015 - Present
ARO Inc. September 2012 - March 2015
CBV COLLECTION SERVICES & FUSE BREAKER June 2007 - August 2012
CBV Collection Services July 2001 - August 2012
CBV Collection Services Ltd June 2001 - August 2012
CBV Collection Services ltd. July 2010 - February 2012
CBV Collection Services Ltd July 2008 - June 2010
CBV Collection Services Ltd 2010 - 2010
Fuse Breaker 2010 - 2010
Allied International March 2001 - September 2001
Skills
Accounts Receivable, Call Center, Time Management, Credit, Customer Service, Outlook, Call Centers, Change Management, Account Management, Customer Satisfaction, Accounting, Loans, Banking, Team Leadership, Microsoft Office, Sales, Leadership, Microsoft Excel, Negotiation, Invoicing, Finance, Marketing, Risk Management, Operations Management, Training, Management, Credit Cards, Process Improvement, Financial Analysis, Credit Risk, Team Building, Credit Analysis
Education
British Columbia Institute of Technology 1991 — 2008
BCIT(Supervisor), BCIT(Supervisor)
Grand Master Stephen Changs Kung-fu (JR, Master) 1991 — 2002
Junior Master (SHOU-LIN HUNGAR STYLE)
Tree Island Industries Ltd March 2013 - Present
Edgewater Casino March 2012 - March 2013
The Active Network February 2011 - March 2012
CBV Collection Services Ltd June 2010 - February 2011
BCIT Student Association June 2008 - June 2010
British Columbia Institute of Technology September 2007 - June 2010
Skills
Training & Development, Employee Relations, Employee Engagement, Onboarding, New Hire Orientation, Recruitment/Retention, Performance Management, Occupational Health, Human Resources, Recruiting, New Hire Orientations, HR Policies, Employee Training, Leadership, Personnel Management, Applicant Tracking..., Conflict Resolution, Coaching, Hiring, Talent Management, Training, Teamwork, Labor Relations, Management, Marketing, Customer Service, Lean Manufacturing, Payroll, Talent Acquisition, HRIS
Education
British Columbia Institute of Technology 2007 — 2010
Bachelors of Business Administration, Human Resources Management
CBV Collection Services Ltd August 2009 - January 2012
Craig Hind Chrystler January 2008 - December 2008
Craig Hind Chrystler January 2008 - December 2008
Skills
Microsoft Office, Microsoft Word, Excellent..., Creative thinker, and..., Ability to multitask in..., Leadership, Customer Service
Education
Centennial College 2012 — 2014
Diploma, Business Administration, Management and Operations
CBV Collection Services Ltd July 2010 - August 2015
Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games January 2010 - March 2010
Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games June 2008 - March 2010
Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games January 2009 - March 2009
Adecco Employment Services January 2003 - May 2008
Skills
Leadership, Strategic Planning, Leadership Development, Recruiting, Talent Management, Interviews, Personnel Management, Human Resources, Management, Coaching, Team Building, Operations Management, Project Management, Organizational...
Education
University of Ottawa 1991 — 1994
CBV Collection Services Ltd September 2013 - Present
The Active Network April 2011 - September 2013
The Active Network May 2007 - April 2011
The Active Network September 2007 - January 2008
The Active Network February 2006 - May 2007
The Active Network September 2004 - January 2006
The Active Network July 2003 - September 2004
Skills
JIRA, SharePoint, Project Management, Detail Oriented, Organized, Multi Tasking, Customer Service, Work Very Well with..., Process Driven, Streamline, Time Management, Priority Management, Presentations, Manage Deadlines, Exceptional People..., Multiple Priorities, Training, Hiring Personnel, Performance Management, Project Planning, High Incoming Volume, Escalations Management, Knowledge of SQL,..., Change Management, Business Process, CRM, Business Analysis, Management, Team Leadership, Cross-functional Team..., Software Project..., Leadership
Education
British Columbia Institute of Technology / BCIT 2005 — 2012
Bachelor of Technology (BTech) in Technology Management with Distinction, Information Technology Project Management, 86%
British Columbia Institute of Technology / BCIT 2001 — 2003
Diploma of Technology in Computer System Technology, Information Systems - Linux option, 73%
Long View Systems October 2012 - Present
CounterPath March 2012 - October 2012
CBV Collection Services Ltd August 2008 - April 2012
Fiver Media (Bodog) July 2006 - August 2008
Skills
Linux, Active Directory, VMware, TCP/IP, Cisco Technologies, Windows Server, Windows, Network Security, Security, Apache, Disaster Recovery, System Administration, VMware ESX, SQL, Networking, Unix, Troubleshooting, VoIP, DNS, Microsoft SQL Server, Virtualization, DHCP, SAN, Switches, Microsoft Exchange, VPN, Blackberry Enterprise..., Data Center, Group Policy, Cisco Call Manager, System Deployment, Databases, Servers
Education
British Columbia Institute of Technology 2009 — 2015
Bachelors, Network Administration and Security (Part-time)
British Columbia Institute of Technology 2004 — 2006
Computer Science
Native Canada Footwear, Ltd May 2014 - Present
JMax Global Distributors, Inc. July 2012 - February 2013
CBV Collection Services Ltd August 2010 - July 2012
Raffles & Company, Inc. May 1995 - May 2010
Skills
Supervisory Skills, Excel, Accounting, Debt Collection, Quickbooks, Credit Analysis, Credit Cards, Financial Reporting, AS400, Account Reconciliation, Accounts Receivable, Auditing, Call Centers, Credit, Customer Service, Finance, Financial Statements, General Ledger, IBM iSeries, Invoicing, Managerial Finance, Microsoft Excel, Microsoft Office, QuickBooks, Time Management
Education
Holy Angel University 1985 — 1989
BSBA, Accounting
Langara College
Sierra Systems March 2008 - Present
CBV Collections February 2006 - February 2008
CBV Collection Services Ltd 2006 - 2008
SITEL Corporation 2000 - 2005
Canadian Niagara Hotels 1999 - 2002
IBM Global Services 1995 - 1999
Skills
IT Service Management, ITIL Certified, IT Management, COBIT, IT Operations, Business Process, IT Strategy, ITIL, Project Portfolio..., PMO, Solution Architecture, SDLC, Governance, Business Process..., Enterprise Architecture, Business Analysis, Requirements Analysis
Education
University of Alberta 1986 — 1989
St. Frances Xavier High School
CBV Collection Services Ltd July 2011 - Present
CMLS Financial Ltd. October 2009 - June 2011
CBV Collection Services Ltd July 2003 - October 2009
MacDougall, MacDougall & MacTier Inc. July 1997 - May 2003
Skills
Crystal Reports, ETL, Databases, Microsoft SQL Server, IBM iSeries, Business Objects, SAP BI, Data Warehousing, Web Intelligence, Business Intelligence, IT Management, Software Documentation, Business Objects Data..., DB2, Data Quality, Business Object, OLAP, SAP, Business Intelligence..., Data Integration, Enterprise Software, Dashboard, Data Modeling, Star Schema, Requirements Gathering
Education
SAP Business Objects 2008 — 2009
Couses, Business Objects Enterprise Edge
British Columbia Institute of Technology 2007 — 2008
Couses, Crystal Reports
Delta College 1996 — 1997
Diploma, Computer Programmer
The Polytechnic College 1987 — 1990
Diploma, Telephony / Networking
Vancouver Airport Authority January 2008 - Present
Sport Kickboxing Academies September 2007 - January 2015
CBV Collection Services Ltd January 2005 - January 2008
Borden Ladner Gervais LLP January 2001 - January 2005
CGA-Canada (Certified General Accountants Association of Canada) January 1998 - January 2001
Skills
Network Security, Network Architecture, VoIP, Cisco, Windows Server, Servers, Troubleshooting, IT Management, Data Center, DNS, Information Security, DHCP, TCP/IP, Wireless Networking, Cisco IOS, Network Design, CCNA, Microsoft SQL Server, Hardware, Operating Systems, Telecommunications, Information Technology, Networking, Active Directory, Routers, Switches, Integration, Network Administration, Security, System Administration, Infrastructure, Microsoft Exchange, Windows, Visio, Enterprise Architecture, Solution Architecture
Education
Red River College
Computer Engineering Technology
Brainhunter January 2012 - Present
CBV Collection Services Ltd January 2009 - December 2011
Vividge Marketing October 2008 - January 2009
GEOS April 2007 - August 2008
Skills
Account Management, Photoshop, Photography, Global Business..., Glamour, Fitness, Sales Management, Direct Sales, Business Development, Interview Preparation, Staffing Services, Relationship Management, CRM, Screening Resumes, Building Relationships, Management, Sourcing, Leadership, Sales, Training, Team Leadership, Recruiting, Applicant Tracking..., Vendor Management
Education
Mohawk College 2001 — 2003
Diploma, Television Broadcasting
Lambton College 2000 — 2001
Certificate, Media Fundamentals
Total Credit Recovery Limited November 2013 - Present
Genie Events 2013 - 2014
Genie Events 2013 - 2014
RE/MAX Realtron Realty Inc., Brokerage May 2013 - November 2013
TP Systems Ltd. 2013 - May 2013
CBV Collection Services Ltd November 2012 - January 2013
Total Credit Recovery May 2012 - November 2012
Physio Health & Wellness Centre May 2009 - January 2012
V the Vacation Store August 2009 - March 2010
McDonald's Corporation April 2006 - 2009
Skills
Call Center, Customer Service, Microsoft Office, Time Management, Data Entry, Team Leadership, Microsoft Excel, Leadership, Microsoft Word, Training, Event Planning, Call Centers, Social Media, Sales, Invoicing
Education
Seneca College of Applied Arts and Technology 2011 — 2014
Business Administration and Management, General
L'Amoreaux Collegiate Institute 2006 — 2009
Sunrise Farm Inc October 2014 - Present
CBV Collection Services Ltd March 2012 - September 2014
Surdell Kennedy Taxi Ltd May 2011 - March 2013
Syncrude Canada Ltd. September 2010 - April 2011
Skills
Data Analysis, Computer Security, Risk Management, Databases, Disaster Recovery, PHP, MySQL, Troubleshooting, Analysis, Change Management, SQL, SDLC, Requirements Analysis, Business Intelligence, Windows, Vendor Management, Business Analysis, IT Management, Microsoft SQL Server, Project Management, Active Directory, Software Project..., Team Leadership
Education
British Columbia Institute of Technology 2013 — 2014
Applied Database Administration and Design - With Distinction, Business Intelligence, 90%
Kwantlen University College 2008 — 2012
Associate's Degree, Information Technology, 80% +
Thapar Polytechnic University 2004 — 2007
Diploma in Information Technology, I.T
NCO Group October 2012 - Present
Global International November 2011 - October 2012
Collectcorp April 2009 - October 2011
Total Credit Recovery October 2008 - April 2009
Total Debt Freedom March 2007 - April 2008
CBV Collection Services Ltd October 2005 - April 2007
Global Credit and Collections September 2003 - October 2005
Skills
Highly initiative and..., Ability to negotiate..., Able to work under..., Excellent verbal as..., Able to work in a team..., Ability to follow..., Training & Development, FDCPA training, Team Leadership, Employee Training, Credit, Customer Service, Loans, Management, Negotiation, Training, Accounts Receivable, Customer Satisfaction, Credit Cards, Credit Risk, Account Reconciliation, Credit Analysis, Coaching, Operations Management, Call Centers, Process Improvement, Team Building, Risk Management, Accounting, Strategic Planning, Time Management, Analysis, Forecasting, Banking, Leadership
Education
Champlain Institution 2008 — 2010
esthetic, spa management and make up artistry
Seneca College of Applied Arts and Technology 2001 — 2002
Graphic Design
Yellow Pages Group / Groupe Pages Jaunes – Canada July 2011 - Present
CBV Collection Services Ltd July 2007 - May 2011
CBV COLLECTIONS SERVICES Ltd July 2007 - May 2011
Euro-Rite Cabinets Ltd. May 2006 - July 2007
MCGAVIN SPORTS MEDICINE October 2000 - May 2006
Skills
Employee Relations, Performance Management, Training, Recruiting, Employee Engagement, Coaching, Employment Law, HRIS, Talent Management, Human Resources, Benefits Administration, Personnel Management, Employee Benefits, Labor Relations, Change Management
Education
British Columbia Institute of Technology 2004 — 2006
Notre Dame Regional Secondary 1991 — 1996
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY June 2005
Management Certificate, Human Resources Management
British Columbia Institute of Technology
Senior Management Certificate, Human Resources Management
Sutton Group - West Coast Realty November 2013 - Present
Concord Pacific Developments Inc. June 2012 - August 2012
CBV Collection Services Ltd January 2009 - August 2009
AppleOne September 2008 - January 2009
Skills
Real Estate, Real Estate Economics, Real Estate Development, Investment Properties, Marketing, Microsoft Excel, PowerPoint, Market Research, Commercial Real Estate, Marketing Strategy, Real Estate Transactions, Team Building, Team Leadership, Presentations, Strategic Planning, Negotiation
Education
British Columbia Institute of Technology 2011 — 2013
Diploma of Technology, Marketing Management and Professional Real Estate
The University of British Columbia 2012 — 2013
Real Estate Trading Services License, UBC Sauder School of Business, Real Estate
North Delta Senior Secondary 2006 — 2008
Yamana Gold Inc. March 2015 - Present
PwC September 2011 - March 2015
CBV Collection Services Ltd February 2011 - September 2011
ProLogix Distribution Services May 2001 - August 2009
Skills
Financial Accounting, Internal Controls, Budgets, Financial Analysis, IFRS, Auditing, Financial Reporting, Accounting, Assurance
Education
Institute of Chartered Accountants of Ontario 2011 — 2014
Accounting
Ryerson University 2007 — 2010
Bcomm, Accounting
OntarioMD June 2013 - February 2015
Moneystrat Securities August 2011 - June 2013
Pareto August 2010 - August 2011
Wells Fargo Financial Canada September 2008 - June 2010
Wells Fargo Financial Canada January 2006 - September 2008
CBV Collection Services Ltd June 2005 - December 2005
Cineplex Entertainment January 2001 - August 2004
Skills
Customer Service, Microsoft Office, Time Management, Patience, Microsoft Excel
Education
Ryerson University 2001 — 2004
Commerce, Management
Seneca College of Applied Arts and Technology 1998 — 2001
Business Administration
George Vanier
Salmat October 2013 - April 2014
Octopus Hospitality & Events October 2013 - March 2014
NZ Bus December 2012 - June 2013
Craftbros Hospitality Ltd. October 2012 - June 2013
Swaton Language School March 2011 - August 2012
TIO Networks Corp June 2010 - August 2010
CBV Collection Services Ltd November 2009 - January 2010
Ulster Bank May 2009 - December 2009
Saint Cecelia's School January 2009 - August 2009
Midia Distribution July 2006 - August 2007
Skills
Analysis, Customer Service, Management, Business Analysis, Networking, Research, Microsoft Office, Team Management, Account Management, Process Improvement, Marketing Communications, B2B, Sound Editing, Banking, Network Administration, Sales, Food & Beverage, Marketing Strategy, Business Strategy, Strategic Planning, Time Management, Technical Support, Leadership, Product Management, Entrepreneurship, Call Centers, Troubleshooting, Team Leadership, Creative Problem Solving, Problem Solving
Education
Dublin City University 2002 — 2006
Bachelor of Science (BSc), Applied Physics
Yeats College, Father Griffin Rd 2000 — 2001
The Grammar School 1994 — 2000
TELUS September 2013 - Present
CBV Collection Services Ltd September 2010 - Present
NCO Financial Systems July 2008 - August 2010
Skills
Litigation, Debt Settlement, Accounts Receivable, Collections, Legal Issues, Legal Documents, Civil Litigation, Commercial Litigation, Client Service Oriented, Database Administration, Dialer Management, Strategic Planning, Business Portfolio..., Portfolio Management, Microsoft Office, Microsoft Excel, Forecasting, Microsoft Word, Closing Abilities, Debt Consolidation, Refinancings, Cost Management, Bad Debt, Interpersonal..., Skip Tracing, Debt Management, Assets Recovery, Telephone Skills, Credit Analysis, AS400 system, Relationship Management, Analysis, Call Centers, Credit Risk, Complaint Management
Education
Simon Fraser University 2007 — 2013
Bachelors, Business
CIBC August 2014 - Present
Integrity First Telesolutions January 2014 - August 2014
CBV Collection Services Ltd May 2012 - January 2014
Gatestone & Co. November 2007 - October 2010
Sitel Corp May 2005 - June 2007
Voxdata 2003 - 2005
Skills
Credit Cards, Account Management, Financial Services, Credit, Payments, Credit Risk, Credit Analysis, Loans, Skip Tracing, Call Centers, Financial Reporting, Debt Settlement, Debt Management, Accounts Receivable, Finance, Banking, Accounting, Management, Negotiation, Risk Management, Portfolio Management, Credit Management, Consumer Debt, Dialers, FDCPA, Predictive Dialers, Loss Mitigation, Third Party Collections, Debt Consolidation, Collection Strategy, Credit Scoring, Debt Restructuring, A/R collections, Assets Recovery, Recoveries, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook
Education
George Brown College
ARO Inc. March 2014 - Present
CIBC National Collections June 2008 - February 2010
CBV Collection Services Ltd 2007 - 2008
Skills
Credit, Accounts Receivable, Credit Analysis, Call Centers, Account Reconciliation, Finance, Financial Analysis, Credit Risk, Risk Management, Account Management, Credit Cards, Financial Services, Analysis, Customer Service, Mortgage Lending, Process Improvement, Portfolio Management, Financial Modeling, Financial Reporting, Business Analysis, Banking, Leadership, Business Process..., Team Leadership, Negotiation, Time Management, Teamwork, Management, Customer Satisfaction, Data Analysis, Microsoft Excel, Operations Management, Sales
Education
British Columbia Institute of Technology 2014 — 2014
Certificate, Computer/Information Technology Administration and Management, A+
Sun Life Financial August 2006 - Present
Sun Life Financial August 2006 - Present
CBV Collection Services Ltd June 2005 - July 2006
Education
Loyalist College 1970 — 1972
General Accounting Procedures, Accounting
Our Lady Of Loudes- Singapore 1964 — 1968
Grd 12, Arts & Business
Lionsview Mortgages Inc. September 2011 - Present
CBV Collection Services Ltd. January 2012 - April 2014
Verico Armada Mortgage Services March 2010 - September 2011
Macklem Mortgages December 2009 - February 2010
Celebrity Cruise Lines February 2009 - August 2009
Capital Markets July 2008 - December 2008
Celebrity Cruise Lines November 2005 - May 2006
Celebrity Cruise Lines November 2004 - March 2005
Celebrity Cruise Lines January 2004 - September 2004
GRK&B November 2000 - July 2002
Skills
Mortgage Lending, Residential Mortgages, Real Estate, Credit, Commercial Mortgages, Debt Consolidation, Refinance, Real Estate Financing, Investments, Construction Loans, Mortgage Marketing, Home Equity Lines of..., First Time Home Buyers, Reverse Mortgages, Investment Properties, Second Mortgages, Brokerage, Mortgage Underwriting, Rates, Certified Mortgage...
Education
The University of British Columbia 2009 — 2009
Certification, Mortgage Brokering
KTH Royal Institute of Technology 2006 — 2007
M.Sc., Real Estate Management
Bridgewater State University 1992 — 1997
B.Sc., Management
donor direct September 2011 - Present
Donor Direct Consulting September 2011 - Present
primerica April 2013 - May 2015
CBV Collection Services Ltd May 2011 - September 2011
D+ H April 2010 - April 2011
Vanoc November 2009 - April 2010
eBay June 2008 - July 2009
Skills
Communicator, Sports Writing, News Writing, Sports, Customer Service, Call Centers, Sales, Microsoft Excel, Social Networking, Selling, Data Entry, Marketing, Customer Satisfaction, CRM, Marketing Strategy, Time Management
Education
Columbia Academy 1998 — 1999
Diploma, Broadcast Journalism
Canadore College 1988 — 1990
Diploma in Broadcast Journalism, Broadcast Journalism
Canadore College 1988 — 1990
Broadcast Journalism, Journalism
Carleton University 1985 — 1988
B.A., Political Science
Gatestone & Co. May 2015 - Present
Gatestone & Co. August 2014 - Present
CBV Collection Services Ltd November 2013 - Present
NCO Group / Scotiabank Canada November 2012 - Present
Allied International Credit/ Capital One January 2010 - November 2012
STAR EMPLOYMENT AGENCY January 2009 - December 2010
Basic Distributors Ltd June 2004 - July 2009
Basic Distributors Ltd January 2004 - January 2007
Ministry of Health, Trinidad and Tobago 2003 - 2004
Skills
Logistics Management, Account Management, Administration, Marketing Communications, Production, Manufacturing, Advertising, Customer Service, Customer Relations, Business Relationship..., Marketing, Negotiation, Sales, Public Speaking, Time Management, Budgets, Management
Education
Anglia Ruskin University 2004 — 2007
Bachelor of Arts, Business Management
Fatima College 1997 — 2004
Caribbean Examination Council, Business Management Studies
IRSC Integrated Recovery Solutions Corp. August 2012 - Present
Wolfco Bailiffs August 2012 - Present
EZliens.ca July 2015 - Present
Repohawk Technology Systems August 2012 - Present
Credit Bureau of Canada Collections August 2010 - July 2012
Dollar Financial Group / National Money Mart September 2009 - August 2010
Dollar Financial Group September 2009 - August 2010
AllianceOne Inc, a Teleperformance Company July 2008 - September 2009
CBV Collection Services Ltd May 2002 - June 2008
CBV Collection Services Ltd October 2005 - June 2007
Skills
Change Management, Operational Strategy, Technology Integration, Vendor Relations, Process Improvement, Strategic Planning, Leadership, Vendors, Operations Management, Risk Management, Team Leadership, Call Centers, Team Building, Account Management, Negotiation, Portfolio Management, Financial Analysis, Banking, Credit Risk, Credit, Credit Analysis, Finance, Business Analysis, CRM, Management, Outsourcing, Program Management, Business Strategy, Budgets, Management Consulting, Business Intelligence, Executive Management, Start-ups, Vendor Management, Integration, Human Resources, Strategy, Collections Management
Education
Capilano University
Business Administration
Teekay Corporation July 2015 - Present
Hitachi Solutions Canada September 2014 - Present
Goldcorp Inc September 2014 - May 2015
CBV Collection Services Ltd June 2012 - August 2014
WorkSafeBC June 2011 - June 2012
Larsen & Toubro Infotech Ltd. August 2006 - July 2010
Chevron March 2009 - June 2009
Education
The University of British Columbia 2010 — 2012
MBA
University of Pune 2002 — 2006
Bachelor of Engineering, Electronics and Telecommunication
SP College, Pune 2000 — 2002
Higher Secondary School Certificate, Science
Dr Kalmadi Shamrao High School, Pune 1996 — 2000
Secondary School Certificate, Science
Norseman Construction & Development September 2014 - Present
KEEN January 2012 - August 2014
CBV Collection Services Ltd September 2008 - May 2010
Skills
Merchandising, Retail, Customer Service, Inventory Management, Microsoft Office, Excel, Customer Relations, Visual Merchandising, Team Building, Marketing, Microsoft Excel
Education
Seneca College of Applied Arts and Technology 1999 — 2000
Fire Prevention and Safety Technology/Technician
University of Toronto 1997 — 1998
Arts & Sciences
TD May 2015 - Present
Taylor Travis Creative November 2010 - Present
T² Risk + Wealth Management July 2014 - May 2015
CBV Collection Services Ltd May 2014 - July 2014
Freedom 55 Financial February 2013 - July 2014
Skills
Retirement Planning, Strategic Financial..., Mutual Funds, Insurance, Strategic Planning, Wealth Management, Photography, Social Media, Entrepreneurship, Sales, Customer Service, Photoshop, Graphic Design, Adobe Creative Suite, Time Management, Merchandising, Microsoft Office, Lightroom, Investments, Retirement, Illustrator, Segregated Funds, Fixed Annuities, Content Marketing, Critical Illness, Credit Acquisition, TFSA, Investment Advisory, RRSP, Annuities, Extended Benefits, Disability Insurance, Banking, POS, Copy Editing, Haberdashery, Proofreading, Text Editing, InDesign, Corel Draw, LGBT community, Collections, Skip Tracing, Negotiation, Call Centers, AS400 system, Financial Planning
Education
University of Phoenix 2013 — 2017
Bachelor of Science in Business (BSB/FP), Finance; Financial Planning and Services
Langara College 2012 — 2012
Associate of Arts in Commerce & Business Studies (AAComm), Commerce, Withdrew
The Art Institute of Vancouver 2010 — 2010
Graphic Design Training Certificate, Graphic Design
Independent Study
Advocis/Foran Financial Institute
LLQP, Life License Qualification Program (LLQP)
IFSE Institute
Mutual Funds, Canadian Investment Funds
CBV Collection Services Ltd January 2012 - Present
Global Container Terminals February 2007 - December 2011
Global Container Terminals February 2008 - September 2008
TSI Terminal Systems Inc. April 2003 - January 2007
Sigma Aerospace Limited (now Vector Aerospace Engine Services UK) May 2001 - January 2003
Grant Thornton LLP September 1990 - May 2001
Skills
Change Management, Maritime, Manufacturing, Management, Transportation, Performance Management, Recruiting, Leadership, Customer Service, Financial Analysis, Business Intelligence, Strategy, Coaching, Budgets, Accounting, Business Planning, Process Improvement, Due Diligence, Finance, Project Planning, Business Analysis, Business Process..., Risk Management, Operations Management, Project Management, Strategic Financial..., HRIS, IT Management, Employee Engagement, Human Resources, Logistics, Negotiation, Internal Controls, Financial Modeling, Strategic Planning, Continuous Improvement, Policy, Vendor Management, Benefits Administration, Financial Reporting, Six Sigma, IFRS, Managerial Finance, Business Strategy, Supply Chain Management, Accounts Receivable, Organizational..., Management Consulting, Team Leadership, Executive Management
Education
Canadian Institute of Chartered Business Valuators
Chartered Business Valuator
Canadian Institute of Chartered Accountants
Chartered Accountant
Dalhousie University 1986 — 1990
BComm, Management
Queen's University Executive Program
Front Line Group May 2015 - Present
Hema Watson Salons Canada August 2008 - Present
easyfinancial Services October 2013 - April 2015
CBV Collection Services Ltd June 2013 - October 2013
OCCA Consumer Debt Relief December 2009 - May 2013
Advantage Global August 2008 - October 2009
Care Management International January 2008 - June 2008
RTO Asset Management June 2007 - January 2008
IRMC August 2004 - August 2006
Commisso's Food Market October 2000 - October 2002
Skills
Debtor/creditor Law, Consumer Law, Negotiation, Sales Management, Dialer Management, Multi-location..., Remote Business..., Team Leadership, Crisis Management, Conflict Resolution, Business Process..., Strategic Planning, Data Analysis, Risk Management, Curriculum Design, Public Speaking, BPO, Operations Management, Team Building, Consulting, Personal Effectiveness, Life/work Balance, Microsoft Excel, Analytics, Time Management, Finance, Financial Analysis
Education
Conestoga College
Policing
Deloitte April 2008 - Present
University of Calgary January 2006 - March 2008
BILD Association January 2003 - July 2005
Aareas Interactive Inc. October 1997 - June 2000
CBV Collection Services Ltd February 1996 - May 1997
Skills
Budgets, Management, Strategic Planning, Microsoft Office, Public Speaking, Microsoft Excel, Research, Non-profits, Event Planning, Workshop Facilitation, Analysis, Customer Service, Fundraising, PowerPoint, Financial Analysis, Project Management, Data Analysis, Leadership, Presentations, Policy Analysis, Training, Proposal Writing, Program Management, Leadership Development, Organizational..., Nonprofits
Education
University of Winnipeg 2001 — 2002
Diploma, Internet Systems Specialist
University of Calgary 1993 — 1997
Bachelor of Arts, History, Psychology
UVic DU/ AOII
Alexander Holburn Beaudin + Lang LLP August 2013 - Present
Word Christian Fellowship (WCF) December 2011 - Present
Canada Border Services Agency December 2011 - Present
Immigration and Refugee Board of Canada December 2011 - Present
Alexander Holburn Beaudin + Lang LLP August 2013 - September 2013
Clearly Contacts August 2011 - March 2012
CBV Collection Services Ltd May 2011 - June 2011
Princess Cruise Lines, Ltd. March 2011 - April 2011
CBV Collection Services Ltd. August 2009 - February 2011
Way of the World Travel and Cruises April 2008 - May 2008
Skills
Public Speaking, HRIS, Performance Management, Recruiting, Organizational..., Employee Training, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Lotus Notes, Visio, Photoshop, IBM iSeries, Employee Relations, Management, Time Management, Process Improvement, Training, Human Resources, Leadership, Interviews, Leadership Development, Policy, Team Building
Education
Capilano University 2015 — 2017
Certificate in Paralegal Studies, Paralegal
Capilano University 2013 — 2013
Certificate in Legal Administrative Assistant, Legal Studies, General, GPA 4.04
Vancouver Community College 2011 — 2011
Centre for Continuing Studies, Small Business Management
Ashton College 2008 — 2009
College Diploma, Human Resources Management
De La Salle University 2006 — 2006
Doctor in Business Administration
Instituto Cervantes 2004 — 2006
Spanish Level 4, Spanish
Ateneo de Manila University 1992 — 2005
Master of Arts, Applied Social Psychology
International Academy of Management and Economics 2000 — 2001
MBA, General Management
University of Santo Tomas 1988 — 1992
Bachelor of Arts, Behavioral Sciences
Servisair Inc. May 2008 - March 2011
CBV Collection Services Ltd July 2006 - May 2007
SANA COMPUTERS January 2004 - December 2006
MEDIA EXPERESS/PROTOCOL March 2006 - July 2006
NCO Financial Systems August 2004 - March 2006
Education
Concordia University 2007 — 2010
Bachelors of Commerce, Finance
CBV Collection Services Ltd January 2012 - Present
Fiserv September 2010 - December 2011
MoadBus Inc. July 2009 - May 2010
Fiserv September 2007 - July 2009
Fiserv June 2003 - August 2007
Fiserv February 1997 - May 2003
Misys September 1991 - December 1996
Skills
Requirements Analysis, Business Intelligence, Requirements Gathering, Core Banking, Software Development, SDLC, SQL, .NET, Business Requirements, IBM iSeries, Testing, Microsoft SQL Server, Visual Studio, Windows Programming, ASP.NET, MS Reporting Services, Disaster Recovery, RPG, Banking, Business Analysis, Software Project..., Solution Architecture, Visual C#, Web Applications, ASP.NET MVC, WCF Services
Education
Centennial College 2011 — 2013
.Net Certification, Microsoft .Net
MLC College 2010 — 2010
SAP Business Intelligence & Data Warehousing
AMA University 1987 — 1991
B.S, Computer Science
Manila Science High School 1983 — 1987
Sta. Catalina College 1976 — 1983
BCTIA September 2015 - Present
DeNA November 2013 - Present
Edgewater Casino February 2013 - November 2013
Teligence January 2011 - February 2013
CBV Collection Services Ltd February 2009 - January 2011
Yoshida & CO, C.A.'s December 2006 - February 2009
Education
British Columbia Institute of Technology
Simon Fraser University
Bachelors
Accenture March 2014 - Present
CBV Collection Services Ltd September 2013 - March 2014
SPi Global October 2010 - July 2013
SPi Global November 2007 - September 2010
SPi Global October 2005 - October 2007
Skills
BPO, Call Centers, Contact Centers, Team Leadership, Inbound Marketing, Customer Experience, Outsourcing, Coaching, Team Building, Continuous Improvement, Quality Management, Project Management, Quality Assurance, Process Improvement, Call Center, Workforce Management, Operations Management, Operational Excellence, CRM, Employee Training, Vendor Management, Six Sigma, Training, Leadership, Program Management, Performance Management, Project Planning, Customer Satisfaction, Business Process..., Team Management, Service Delivery, Forecasting, Software Documentation, Management, Customer Service, Account Management, Analytics
Education
University of San Agustín
Bachelor of Science (BS), Medical Technology
Strategy+ Corporation June 2009 - Present
Collection Systems Canada (CSC) Corp December 2010 - May 2013
Transcom North America July 2008 - June 2009
Total Credit Recovery 2005 - 2008
CBV Collection Services Ltd. 2004 - 2005
Collectcorp 1996 - 2005
Skills
Risk Management, Call Center, Credit, Project Management, Process Improvement, Credit Cards, Outsourcing, Operations Management, Accounts Receivable, Debt Settlement, Credit Risk, Strategic Planning, Team Leadership, Credit Analysis, Team Building, Performance Management, Vendor Management, Business Analysis, Customer Service, Financial Analysis, Banking, Negotiation, Change Management, Account Management, Executive Management, Call Centers, Forecasting, Financial Services, Analysis, Debt Management, Team Management, Leadership, Portfolio Management, Customer Satisfaction, BPO, New Business Development, CRM, Coaching, Management, Call Center Development, Finance, Financial Risk, Training, Business Process..., Business Development, Contact Centers, Competitive Analysis, Workforce Management, Business Planning, Strategy
Education
University of Ottawa 1982 — 1984
CBV Collection Services Ltd January 2015 - Present
CBV Collection Services Ltd September 2006 - January 2015
CBV Collection Services Ltd September 1998 - September 2006
CBV Collection Services Ltd September 1996 - September 1998
Skills
Disaster Recovery, Call Center, Databases, AS400, Team Leadership, php, Apache, SQL, IBM iSeries, Linux, Database Administration, Unix
Education
Engineering (mentored under R Singh) 2006 — 2015
Mechanical Engineering
Southern Alberta Institute of Technology 1991 — 1992
Electrical and Electronics Engineering
Crescent Heights High School
Spirit of Math Schools Inc. June 2015 - Present
Applanix Corporation- A Trimble Company July 2011 - May 2015
Enbridge Gas Distribution Inc. November 2010 - June 2011
HeadStart Solutions Inc. May 2010 - October 2010
HR Options Inc. August 2009 - December 2009
CBV Collection Services Ltd. April 2009 - August 2009
LexisNexis Canada March 2007 - September 2008
Hire Performance Inc. January 2004 - March 2007
Teranet Inc. November 2001 - February 2003
Webhelp January 2000 - July 2001
Skills
Health & Safety, Employee/Labor Relations, Recruitment/Retention, Employee Relations, Performance Management, HRIS, HR Policies, Workforce Planning, Personnel Management, Recruiting, Employee Handbooks, Training, Policy, Management, Human Resources, Onboarding, New Hire Orientations, Employee Benefits, Employee Engagement, Talent Acquisition, Talent Management, Applicant Tracking...
Education
Seneca College of Applied Arts and Technology 1997 — 1998
CHRM, Human Resources
Toronto School of Business 1996 — 1997
D.B.A, Business Management
University of Toronto - New College 1993 — 1996
B.A, Environment and Resource Management
HRPA
CHRP, Human Resources
CBV Collection Services Ltd May 2013 - July 2013
Independent Undertaking October 2009 - October 2012
Chalk Media Corp, a subsidiary of Research in Motion March 2005 - May 2009
Priate Radio & Television March 2001 - November 2003
Family Day Care Services August 1994 - March 2001
Einstein Bros. August 1990 - October 1993
Skills
Accounts Receivable, Accounts Payable, Journal Entries, Microsoft Excel, Microsoft Word, Account Reconciliation, Accounting, General Ledger, Cash Flow
Education
Ryerson University 1997 — 1998
CGA 2nd Level
Algonquin College of Applied Arts and Technology 1984 — 1987
2yr, Finance
Metro Vancouver December 2007 - Present
IBM Global Business Services January 2005 - August 2008
CBV Collection Services Ltd. July 2005 - November 2007
Skills
Web Services, Networking, User Experience, Document Management, Software Installation, Active Directory, Windows Server, Data Migration, VMware, Servers, Disaster Recovery, System Administration, Troubleshooting, Cisco Technologies, Network Security, IT Service Management, Linux, Microsoft Exchange, IT Management, SQL
Education
British Columbia Institute of Technology 2002 — 2004
CBV Collection Services Ltd October 2013 - Present
McMillan LLP April 2013 - October 2013
CBV Collection Services Ltd August 2011 - April 2013
Junior Achievement of British Columbia November 2009 - June 2011
BC Liquor Distribution Branch September 2008 - December 2008
Education
Simon Fraser University
Bachelor's Degree, Business Administration
Edelman October 2012 - Present
CBV Collection Services Ltd 2011 - October 2012
Future Shop 2010 - 2011
BDO Canada 2008 - 2010
Connor, Clark & Lunn Financial Group November 2006 - May 2008
Royal Garden Hotel 2003 - 2005
Skills
Employee Engagement, Employee Relations, Human Resources, Training, Leadership, Onboarding, Succession Planning, Recruiting, Performance Management, HRIS, Organizational..., Talent Management, Personnel Management, Strategy, Global Mobility, Coaching, Training and Development, Animal Welfare, Animal Rights, Animal Behavior, Dog Training, Dog Walking, Dog Behavior
Education
The University of British Columbia 2013 — 2015
Part Time Studies, Animal Sciences
Thompson Rivers University 2012 — 2014
Associate's Degree, Animal Welfare
McGill University 1999 — 2003
Bachelor of Arts (B.A.), Cultural Anthropology
CBV Collection Services Ltd January 2011 - June 2015
The Art Institute of Vancouver April 2007 - June 2010
VANOC October 2009 - March 2010
Kwantlen Polytechnic University March 2004 - August 2007
Open Learning Agency October 2001 - September 2003
Skills
Training & Development, Recruitment, Disability Management, HR Policies, HRIS Database Management, Recruiting, HRIS, Employee Training, Personnel Management, Time Management, Policy, Employee Engagement, Onboarding, Employee Relations, Management, Performance Management, Employee Benefits, Leadership, Training, Hiring, New Hire Orientations, Succession Planning, Deferred Compensation, Interviews, Organizational..., Benefits Administration, Talent Management, Talent Acquisition, Job Descriptions, Conflict Resolution, Technical Recruiting
Education
Langara College
Certificate, Media Writing and Public Relations
The University of Western Ontario
B.A., Economics
CBV Collection Services Ltd June 2014 - Present
Chubb Edwards August 2007 - June 2014
Mary Kay April 2008 - October 2012
Premier Marine Insurance Managers Group July 2004 - August 2007
CBI Health Group January 2004 - May 2004
McDonald's Canada August 1998 - 2004
Canadian Tire June 2003 - December 2003
Army & Navy Dept. Store Ltd. January 2003 - April 2003
Skills
Customer Service, Management, Leadership, Microsoft Excel, Sales, PowerPoint, Time Management, Microsoft Word, Inventory Management, Accounts Payable, Data Entry, Outlook, New Business Development, Account Management, Marketing Strategy, Merchandising, Accounting, Account Reconciliation, Credit & Collections, Underwriting, Fashion Design, Administrative..., Invoicing, Software Documentation, Fashion, Retail Sales, ACE Certified, Purchasing, Fashion Marketing, Apparel, Legal Contract Review, Office Management, Office Equipment..., Business Management, EH&S Compliance, Business Ethics, Employee Training, Project Management, ERP Software, Supply Chain Security, Value Stream Mapping, Work Standardization, Payroll, Social Networking, Entrepreneurship, Taleo, Microsoft Project, Adobe Creative Suite
Education
Vancouver Community College 2015 — 2016
Computer Technology in Fashion, Fashion Arts Courses
British Columbia Institute of Technology / BCIT 2013 — 2014
Computing Part-time Studies
University of Phoenix 2008 — 2012
Bachelors of Science, Business/Management, 3.73
Insurance Brokers Association of BC 2006 — 2007
Canadian Association Insurance Broker Level 1-3
Vancouver Community College 2002 — 2004
Certificate, Fashion Arts
Kwantlen Polytechnic University 2000 — 2002
Certificate, Fashion Marketing
CBRE Canada April 2012 - June 2013
CBV Collection Services Ltd April 2011 - September 2011
Mayer Information Technology April 2010 - September 2010
Skills
Customer Service, Market Research, Account Management, Sales, Marketing, Marketing Strategy, CRM, Digital Marketing, New Business Development, Business Development, Lead Generation, Works well in a team, RFP, Time Management, Requirements Gathering, Report Writing, Leadership, Close Attention to...
Education
Seneca College of Applied Arts and Technology 2005 — 2008
CBV Collection Services Ltd 2013 - Present
Yellow Pages Group October 2007 - March 2009
Skills
Online Advertising, Administrative..., Editing, Advertising, Proofreading, Data Entry
Education
Vancouver Community College 2004 — 2005
Certificate, Administrative Assistant Program
CDI College
CBV Collection Services Ltd May 2013 - Present
Skills
Call Center, Team Leadership, Customer Service, Coaching, Operations Management, Process Improvement, Leadership, Risk Management, Accounts Receivable, Credit, Team Building, Project Management, Proposal Writing, Executive Management, Client Co-ordination, Compliance, Privacy Compliance, Call Centers, Project Planning, Training, Change Management, Time Management, Vendor Management, Software Documentation, Customer Satisfaction, Management, Cross-functional Team..., Business Process...
Education
Simon Fraser University 2009 — 2010
Diploma, Applied Project Management
Shah Financial Planning Inc. September 2012 - June 2013
CBV Collection Services Ltd September 2010 - August 2012
iQor January 2010 - September 2010
Skills
Program Coordination, Customer Service, Leadership, Strategic Planning, Coaching, Call Centers, Project Management, Credit, Team Leadership, Training, Team Building, Risk Management, Banking, Analysis, Budgets
Education
ELT class at CCS
University of Toronto
Certificate in Project Management, Project Management
Gujarat University 1987 — 1989
Master of Development Communication, Use of media for development of the society, Media & Social change
Gujarat Ayurved University 1981 — 1987
B.A.M.S., Ayurvedic Medicine and Surgery
The Maharaja Sayajirao University of Baroda 1981 — 1985
B.Mus., Dramatics
CBV Collection Services Ltd August 2014 - Present
Ernst & Young July 2012 - August 2014
CBV Collection Services Ltd March 2011 - July 2012
Transport Ticketing Authority May 2010 - November 2010
Transport Ticketing Authority June 2009 - May 2010
Aviva Australia August 2008 - June 2009
Skills
Project Management, Process Improvement, Risk Management, Executive Reporting, Corporate Governance, Project Governance, Board Governance, C-Level Executive..., Executive Level..., MS Project, MS Excel Pivot Tables, Project Coordination, Analysis, Project Planning, Software Documentation, Governance
Education
University of Toronto 2014 — 2016
Certificate in Business Analysis
University of Toronto 2011 — 2013
Certificate in Project Management, Project Managment
Griffith University 2006 — 2007
Master of Teaching, Primary Education
Wilfrid Laurier University 2001 — 2005
Honours B.A., Political Science, History
Macdonald Commercial Real Estate Services Ltd. June 2012 - Present
IJM Properties March 2012 - June 2012
CBV Collection Services Ltd January 2012 - March 2012
Colliers International December 2006 - July 2011
Eurofashion Manufacturing Ltd. February 2000 - February 2006
Skills
Leases, Property Management, Real Estate Development, Corporate Real Estate, Investment Properties, Apartments, Customer Service, Rentals, Real Estate, Yardi, Lease Administration
Education
UBC
Certificate, Rental Property Management Licensing Course
UBC
Certificate, Strata Property Management Licensing Course
Technical University of Iasi ,Romania 1989 — 1994
Bachelor, Textile Technology and Chemistry
RAS Industries January 2014 - June 2015
RAS Industries June 2013 - December 2013
Schneider Electric September 2008 - April 2013
Xantrex Technology August 2007 - August 2008
CBV Collection Services Ltd May 2007 - July 2007
RMB INTER AUTO June 2003 - February 2007
Skills
Process Improvement, Inventory Control, Supply Chain Management, Customer Service, MRP, Manufacturing, Electrical Engineering, ERP, Purchasing, Materials Management, Spare Parts, Continuous Improvement, Warranty, RMA, Order Processing, Project Management, Inventory Management, Change Management, Operations Management, Engineering, Product Development
Education
Justice Institute of British Columbia 2014 — 2014
"Building Your Communication Toolbox" course - provided by JIBC Centre for Conflict Resolution
British Columbia Institute of Technology / BCIT 2008 — 2009
Computer Science
Vancouver Community College 2007 — 2007
FoodSafe I and II
Technical University of Cluj-Napoca, Romania 1998 — 2003
Bachelor of Engineering (B.Eng.), Automotive Engineering
High School of IT and Electronics Bistrita, Romania 1994 — 1998
Certificate of IT Operator, Computer Science
Credit Bureau of Canada Collections December 2013 - Present
CBV Collection Services Ltd June 2012 - November 2013
Partners In Credit Inc. July 2009 - June 2012
Collect Canada April 2006 - June 2009
Allied International Credit November 2003 - March 2006
Skills
Debt Collection, Debt Recovery, Credit, Credit Analysis, Credit Risk, Debt Management, Debt Elimination, Debtors, Debt Consolidation, Debt Restructuring, Credit Control, Debt Settlement, Banking, Account Reconciliation, Management, Team Management, Accounts Receivable, Risk Management, Credit Cards, Financial Analysis, Negotiation, Call Centers, Process Improvement, Portfolio Management, Credit Scoring, Finance, Loans, Payments, Recoveries, Financial Risk, Mortgage Lending, Credit Management, Financial Services, Consumer Lending, Relationship Management, Loss Mitigation, Consumer Debt, Executive Management, Mortgage Servicing, Retail Banking, Dialers, Cash Flow, Residential Mortgages, Loan Servicing, Predictive Dialers, FDCPA, Lines Of Credit, Cash Management, Strategic Financial..., Operational Risk
Education
Fanshawe College 2001 — 2003
general arts and science
Dr john m denison secondary school 1997 — 2001
secondary school degree
CIBC August 2011 - Present
CBV Collection Services Ltd June 2010 - August 2011
Citibank August 2007 - March 2010
Banco de Oro March 2007 - July 2007
Citibank September 2002 - February 2007
Aguilar & Aguilar Law Firm November 1999 - September 2002
Citibank October 1998 - March 1999
Skills
Collections, Customer Service, Performance Management, Call Center, Credit, Call Centers
Education
The University of British Columbia 2013 — 2015
Business Analysis
The University of British Columbia 2013 — 2015
Certificate in Business Analysis
Ashton College 2010 — 2011
Canadian Securities Course (CSC)
De La Salle Professional Schools 2006 — 2007
Masters, Business Administration
Ateneo de Manila University 1994 — 1998
Bachelor's Degree, Development Studies
PEKA Capital Ltd. February 2013 - Present
General Credit Services Inc. August 2012 - November 2014
CBV Collection Services Ltd February 2012 - July 2012
B&E AUTO SUPPLY LTD May 2005 - August 2011
Skills
Accounts Receivable, Account Management, Debt Settlement, Sales, Call Centers, Skip Tracing, Credit Management, Customer Service, Negotiation, Debt Management, Paralegals, Financial Advisory, Debt Restructuring, Management, Credit, Legal Assistance, Political Campaigns, Entrepreneurship, Civil Litigation, Collections, Leadership, Credit Analysis, process server, Court Agent, Legal Assistant, Court Proceedings
Education
Trinity Western University 2008 — 2012
Graduate Certificate-Leadership, LEADERSHIP & BUSINESS
University of Victoria 1991 — 1993
BA, ECONOMICS & PHILOSOPHY
The Bolt Supply House Ltd. December 2010 - Present
CBV Collection Services Ltd August 2008 - May 2011
CBV Collection Services Ltd January 2006 - February 2008
Diversity Canada 2005 - 2005
Skills
Customer Service, Management, Call Center, Accounts Receivable, Credit, Team Building, Time Management, Banking, Analysis, B2B, Microsoft Excel, Customer Satisfaction, Call Centers, Financial Analysis, Account Management, Event Planning, New Business Development, Training, Forecasting, Inventory Management, Cold Calling, Operations Management
Education
Credit Institute of Canada 2010 — 2011
CCP, Credit
Cambrian College 2004 — 2005
Chef Training Certificate, Culinary Arts
CBV Collection Services Ltd August 2010 - Present
Kiddies Korner June 2008 - July 2010
Alliance1 Limited October 2006 - September 2009
Total Credit Recovery February 2002 - October 2006
Financial Debt Recovery June 2000 - May 2002
Skills
Call Center, Customer Service, Coaching, Account Management, Accounts Receivable, Process Improvement, Outlook, Operations Management, Team Building, Sales, Insurance, Sales Management, Call Centers, Risk Management, Training, Debt Management, Leadership, Strategic Planning, Negotiation
Education
Seneca College of Applied Arts and Technology 1994 — 1997
Diploma, Library Information&Technician
brockton 1992 — 1994
High school Diploma
CBV Collection Services Ltd May 2013 - Present
CBV Collection Services Ltd May 2007 - April 2013
IRMC Inc. November 1999 - February 2006
Skills
Call Center, Call Centers, Process Improvement, Performance Management, Outsourcing, Credit Cards, Coaching, Leadership, Strategic Planning, Business Analysis, Customer Service, Finance, Training, Management, Vendor Management, Risk Management, Customer Experience, Forecasting, Negotiation, Customer Satisfaction, Team Management, Credit, Operations Management, Change Management, New Business Development, Budgets, Team Building, Microsoft Office, Accounts Receivable, Team Leadership, Business Development, BPO, Banking, Account Management
Education
University of New Brunswick 1982 — 1987
BBA, Business
CBV Collection Services Ltd June 2013 - Present
CBV Collection Services Ltd January 2012 - May 2013
Walmart August 2011 - December 2011
iQor June 2010 - July 2011
Collectcorp September 2009 - May 2010
NCO Financial Systems October 2004 - September 2009
Skills
Credit, Call Center, Customer Service, Call Centers, Operations Management, Credit Cards, Risk Management, Loans, Accounts Receivable, Team Leadership, Finance, Customer Satisfaction, Banking, Process Improvement
Education
Bishop's University 1998 — 2002
B.A., Economics
LiveXchange January 2011 - Present
Scotiabank 2010 - 2011
CBV Collection Services Ltd March 2010 - July 2010
Omega Direct Response August 2005 - January 2006
B.I.P Montreal, Quebec October 2003 - July 2004
Skills
•Knowledgeable in many..., •Familiar with..., •Well acquainted with..., •Experience processing..., •Comfortable with all..., •Consistently ensured..., •Demonstrated Sales..., •Preformed..., Banking, Sales Operations, Sales, Troubleshooting, Call Centers, Accounting, Management, Coaching, Sales Management
Education
Everest College-Ontario Metro 2010 — 2011
Banking and Financial Services, Banking and Financial Services
Seneca College of Applied Arts and Technology 2008 — 2008
Financial Services, Mortgages, Financial Services, Mortgages
Remax Business July 2008 - Present
CBV Collection Services Ltd August 2005 - July 2008
Skills
Risk Management, Foreclosures, Training, Translation
Education
Concordia University 2001 — 2003
Bachelor of Arts (BA), Psychology
Investors Group Financial Services Inc. July 2012 - Present
CBV Collection Services Ltd February 2009 - June 2012
Skills
Call Centers, Customer Service, Team Leadership, Risk Management, Accounts Receivable, Credit, Team Building, Process Improvement, Finance, Credit Analysis
Education
Douglas College 2007 — 2009
Finance and Financial Management Services
EOS NCN April 2014 - Present
EOS NCN February 2012 - Present
CBV Collection Services Ltd January 2011 - February 2012
Universal Tracing Services January 2008 - May 2010
International Tracing Services March 2007 - January 2008
Skills
Collections, Account Management, Credit Analysis, Credit Risk, Debt Settlement, Residential Mortgages, Finance, Credit Cards, Financial Services
Education
Sauder School Of Business - UBC 2013 — 2014
Mortgage Broker, Mortgage Brokers License, Completed March 2014
Sir Sandford Fleming College 2006 — 2008
Diploma, Home and Building Automation Technologies
British Columbia Institute of Technology / BCIT 2005 — 2006
Computer Systems and Business Applications
EZCORP April 2014 - Present
Cash Store Financial November 2013 - April 2014
National Money Mart November 2010 - August 2013
CBV Collection Services Ltd June 2008 - October 2010
Iqor canada October 2006 - June 2008
Nordon collection network September 2005 - October 2006
Total Credit Recovery Limited April 2005 - August 2005
Sears Canada August 2002 - February 2005
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Outlook, Teamwork, Data Entry, Strategic Planning, Social Media, Leadership, Organized Multi-tasker, Time Management, Customer Satisfaction, Call Centers, Risk Management
Education
Seneca College of Applied Arts and Technology 1999 — 2003
Diploma, Marketing