Sitel Corp
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, FL CEO: Laurent Uberti Parent organization: Sitel Worldwide Corporation Number of employees: 75,100 Number of locations: 108 Founded: 1985, Omaha, NE
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Sitel Corp Employees
Employee
Years
Job
Industry
Jen Clower-Brown Jen Clower-Brown's Sitel Corp Experience 1995 - 1999
Job Technical Writer at Planview
Industry Writing and Editing
Experience
Planview, Inc. February 2008 - Present
Tangoe, Inc June 2006 - February 2008
Tangoe, Inc. (formerly Traq Wireless) March 2001 - June 2006
Traq Wireless March 2000 - March 2001
Broadwing Communications 1999 - 2000
SITEL Corp. 1995 - 1999
Cord Camera Centers, Inc. 1992 - 1995
CPI Photofinish 1991 - 1992
Skills
Documentation, Writing, Technical Writing, Microsoft Office, Agile, Word, Outlook, Excel, Photoshop, Editing, Portrait Painting, Wacom Tablet, Technical Communication, Photo Editing, Software Documentation, Agile Methodologies, Photography, Microsoft Excel, Visual Arts, Microsoft Word, SharePoint, FrameMaker, Online Help, Enterprise Software, Technical Documentation, SnagIt, Visio, Leadership, Content Management, Management
Education
Columbus College of Art & Design 1990 — 1992
Walnut Ridge High School 1986 — 1990
Planview, Inc. February 2008 - Present
Tangoe, Inc June 2006 - February 2008
Tangoe, Inc. (formerly Traq Wireless) March 2001 - June 2006
Traq Wireless March 2000 - March 2001
Broadwing Communications 1999 - 2000
SITEL Corp. 1995 - 1999
Cord Camera Centers, Inc. 1992 - 1995
CPI Photofinish 1991 - 1992
Skills
Documentation, Writing, Technical Writing, Microsoft Office, Agile, Word, Outlook, Excel, Photoshop, Editing, Portrait Painting, Wacom Tablet, Technical Communication, Photo Editing, Software Documentation, Agile Methodologies, Photography, Microsoft Excel, Visual Arts, Microsoft Word, SharePoint, FrameMaker, Online Help, Enterprise Software, Technical Documentation, SnagIt, Visio, Leadership, Content Management, Management
Education
Columbus College of Art & Design 1990 — 1992
Walnut Ridge High School 1986 — 1990
Peter Engle's Sitel Corp Experience August 1997 - 2000
Job President and CEO at Joy Communications
Industry Telecommunications
Experience
Joy Communications August 2000 - Present
SITEL Corp August 1997 - 2000
The Faneuil Group July 1995 - June 1997
Nortel August 1992 - June 1995
United States Army Intelligence 1985 - 1990
Skills
Disaster Recovery, Unified Communications, Cables, Strategic Planning, Cloud Computing, IT Service Management, Telephony, VoIP, Sales Management, Managed Services, Telecommunications, Solution Selling, IP Phones, SaaS, Call Center, SIP, IP, Hosted Services, Network Design, IP PBX, IVR, WAN, Project Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1990 — 1992
MBA, Marketing/General Management
University of Vermont 1980 — 1984
BA, Political Science, French
St. Johnsbury Academy, St. Johnsbury Vermont 1978 — 1980
Granby High School, Norfolk Virginia 1976 — 1978
Joy Communications August 2000 - Present
SITEL Corp August 1997 - 2000
The Faneuil Group July 1995 - June 1997
Nortel August 1992 - June 1995
United States Army Intelligence 1985 - 1990
Skills
Disaster Recovery, Unified Communications, Cables, Strategic Planning, Cloud Computing, IT Service Management, Telephony, VoIP, Sales Management, Managed Services, Telecommunications, Solution Selling, IP Phones, SaaS, Call Center, SIP, IP, Hosted Services, Network Design, IP PBX, IVR, WAN, Project Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1990 — 1992
MBA, Marketing/General Management
University of Vermont 1980 — 1984
BA, Political Science, French
St. Johnsbury Academy, St. Johnsbury Vermont 1978 — 1980
Granby High School, Norfolk Virginia 1976 — 1978
Mike Bobbitt's Sitel Corp Experience July 2005 - January 2006
Job Business
Industry Information Technology and Services
Experience
SPR Construction Inc August 2011 - Present
EnCana August 2008 - April 2009
Encana Corp. June 2008 - February 2009
Professional Mobile Ltd October 2006 - June 2008
Professional Mobile Ltd. September 2006 - June 2008
Community Networks Inc July 2006 - October 2006
Shaw Cable Communications February 2006 - July 2006
Professional Mobile Ltd June 2004 - February 2006
SITEL Corp July 2005 - January 2006
Skills
Web Design, Construction Management, Sales Management, Business Strategy, Construction, Fire Safety, First Aid, Heavy Equipment, Networking, Software Documentation, Leadership, Training
Education
Southern Alberta Institute of Technology 2006 — 2007
Network Technician, Networks, Computer Technology
Strathmore High School
SPR Construction Inc August 2011 - Present
EnCana August 2008 - April 2009
Encana Corp. June 2008 - February 2009
Professional Mobile Ltd October 2006 - June 2008
Professional Mobile Ltd. September 2006 - June 2008
Community Networks Inc July 2006 - October 2006
Shaw Cable Communications February 2006 - July 2006
Professional Mobile Ltd June 2004 - February 2006
SITEL Corp July 2005 - January 2006
Skills
Web Design, Construction Management, Sales Management, Business Strategy, Construction, Fire Safety, First Aid, Heavy Equipment, Networking, Software Documentation, Leadership, Training
Education
Southern Alberta Institute of Technology 2006 — 2007
Network Technician, Networks, Computer Technology
Strathmore High School
Dominique Christian Dominique Christian's Sitel Corp Experience February 2004 - May 2008
Job Student at Law
Industry Government Relations
Experience
HP Enterprise Services June 2010 - May 2012
Wisconsin Department of Workforce Development October 2008 - June 2010
SITEL Corp February 2004 - May 2008
Skills
PowerPoint, Research, Microsoft Excel, Team Leadership, Data Analysis, Public Relations, Windows, Microsoft Word, Teamwork, Microsoft Office, Customer Service
Education
Madison Area Technical College 2009 — 2013
Associate of Science (AS), Criminal Justice/Law Enforcement Administration
University of Wisconsin-Madison 2008 — 2009
N/A, Liberal Arts and Sciences, General Studies and Humanities
Upper Iowa University
Associate of Science (AS), Criminal Justice/Law Enforcement Administration
HP Enterprise Services June 2010 - May 2012
Wisconsin Department of Workforce Development October 2008 - June 2010
SITEL Corp February 2004 - May 2008
Skills
PowerPoint, Research, Microsoft Excel, Team Leadership, Data Analysis, Public Relations, Windows, Microsoft Word, Teamwork, Microsoft Office, Customer Service
Education
Madison Area Technical College 2009 — 2013
Associate of Science (AS), Criminal Justice/Law Enforcement Administration
University of Wisconsin-Madison 2008 — 2009
N/A, Liberal Arts and Sciences, General Studies and Humanities
Upper Iowa University
Associate of Science (AS), Criminal Justice/Law Enforcement Administration
Irina Grecu Irina Grecu's Sitel Corp Experience June 2004 - September 2008
Job ESL Coach at Learn English Montreal
Industry Education Management
Experience
Learn English Montreal November 2012 - Present
Insight January 2011 - November 2011
Éco-Quartier NDG October 2010 - February 2011
AlertPay.com September 2008 - September 2009
Sitel Corp. June 2004 - September 2008
Skills
Coaching, Employee Relations, Organizational..., Change Management, Team Building, Microsoft Office, Mentoring, Problem Solving, Teaching, English, Adult Education, Staff Development, Teaching Adults, Language Teaching, English grammar, Supervisory Skills, Performance Management, Data Analysis, E-Learning, Research, Public Speaking, Team Leadership, Time Management, Leadership Development, Leadership, Account Management
Education
Concordia University 1999 — 2002
BA, Economics
McGill University 1997 — 1999
BA, Italian Language and Literature
Dawson College, Montreal, Canada 1995 — 1997
DEC, Languages and Literature
St Thomas More Catholic School, Nuneaton, England 1991 — 1994
GCSE, General Certificate of Secondary Education
Learn English Montreal November 2012 - Present
Insight January 2011 - November 2011
Éco-Quartier NDG October 2010 - February 2011
AlertPay.com September 2008 - September 2009
Sitel Corp. June 2004 - September 2008
Skills
Coaching, Employee Relations, Organizational..., Change Management, Team Building, Microsoft Office, Mentoring, Problem Solving, Teaching, English, Adult Education, Staff Development, Teaching Adults, Language Teaching, English grammar, Supervisory Skills, Performance Management, Data Analysis, E-Learning, Research, Public Speaking, Team Leadership, Time Management, Leadership Development, Leadership, Account Management
Education
Concordia University 1999 — 2002
BA, Economics
McGill University 1997 — 1999
BA, Italian Language and Literature
Dawson College, Montreal, Canada 1995 — 1997
DEC, Languages and Literature
St Thomas More Catholic School, Nuneaton, England 1991 — 1994
GCSE, General Certificate of Secondary Education
Douglas Sellers Douglas Sellers's Sitel Corp Experience June 2000 - May 2004
Job Self Employed
Industry Internet
Experience
Self September 2004 - Present
Christian Life Center of Las Vegas, NV January 2001 - October 2004
Sitel Corp June 2000 - May 2004
Skills
Sales, Customer Service, Mig Welding, Teaching, Biblical Studies
Education
Community College of Southern Nevada 2000 — 2001
Cisco Certification Courses, Cisco Routers CCNA course
Amos Alonzo Stagg Stockton, CA
San Joaquin Delta College
Computer/Information Technology Administration and Management
Self September 2004 - Present
Christian Life Center of Las Vegas, NV January 2001 - October 2004
Sitel Corp June 2000 - May 2004
Skills
Sales, Customer Service, Mig Welding, Teaching, Biblical Studies
Education
Community College of Southern Nevada 2000 — 2001
Cisco Certification Courses, Cisco Routers CCNA course
Amos Alonzo Stagg Stockton, CA
San Joaquin Delta College
Computer/Information Technology Administration and Management
Shonny Jackson Shonny Jackson's Sitel Corp Experience October 2011 - Present
Job
Industry
Experience
Xerox July 2015 - Present
Sitel Corp October 2011 - Present
Education
University of Phoenix 2014 — 2017
Business, Project Management
Xerox July 2015 - Present
Sitel Corp October 2011 - Present
Education
University of Phoenix 2014 — 2017
Business, Project Management
Erica Nash Erica Nash's Sitel Corp Experience September 2005 - October 2007
Job Everyday is a purpose!
Industry Government Administration
Experience
Southern Nevada Regional Housing Authority May 2011 - July 2012
Self-Employed August 2008 - April 2011
SITEL Corp September 2005 - October 2007
Absolute Home Health Care October 2004 - October 2005
Southwest Medical Center March 2003 - September 2004
Skills
Data Entry, 10 Key, Typing, 40wph, Microsoft Office, Microsoft Word, PowerPoint, Problem Solving, Customer Service, Office Administration, Medical Terminology, Time Management
Education
University of Phoenix 2010 — 2016
Bachelor of Science, Health Administration/Informatics Technology, 2.3
Southern Nevada Regional Housing 2011 — 2012
Community Work Training Program
College of Southern Nevada 2008 — 2008
Certification, Practical Nursing, Vocational Nursing and Nursing Assistants
Community College of Southern Nevada 2000 — 2004
Certification, Medical Office Computer Specialist/Assistant
Southern Nevada Regional Housing Authority May 2011 - July 2012
Self-Employed August 2008 - April 2011
SITEL Corp September 2005 - October 2007
Absolute Home Health Care October 2004 - October 2005
Southwest Medical Center March 2003 - September 2004
Skills
Data Entry, 10 Key, Typing, 40wph, Microsoft Office, Microsoft Word, PowerPoint, Problem Solving, Customer Service, Office Administration, Medical Terminology, Time Management
Education
University of Phoenix 2010 — 2016
Bachelor of Science, Health Administration/Informatics Technology, 2.3
Southern Nevada Regional Housing 2011 — 2012
Community Work Training Program
College of Southern Nevada 2008 — 2008
Certification, Practical Nursing, Vocational Nursing and Nursing Assistants
Community College of Southern Nevada 2000 — 2004
Certification, Medical Office Computer Specialist/Assistant
Erin Norton Erin Norton's Sitel Corp Experience September 1998 - March 1999
Job Clinic Product and Services
Industry Hospital & Health Care
Experience
ErgoScience September 2009 - Present
McGriff, Seibels & Williams January 2002 - June 2006
Cooper for Governor February 2001 - October 2001
Pyong An Presbyterian Church November 1999 - December 2000
C.A.L.L. August 1999 - November 1999
Sitel Corp. September 1998 - March 1999
Skills
Marketing, Sales, Account Management, Leadership, Customer Service, Strategic Planning, Microsoft Office, Process Improvement, Sales Management, Time Management, Wellness, Training, Management
Education
University of Alabama 1994 — 1998
Bachelor of Arts (B.A.), Communications, TCF
ErgoScience September 2009 - Present
McGriff, Seibels & Williams January 2002 - June 2006
Cooper for Governor February 2001 - October 2001
Pyong An Presbyterian Church November 1999 - December 2000
C.A.L.L. August 1999 - November 1999
Sitel Corp. September 1998 - March 1999
Skills
Marketing, Sales, Account Management, Leadership, Customer Service, Strategic Planning, Microsoft Office, Process Improvement, Sales Management, Time Management, Wellness, Training, Management
Education
University of Alabama 1994 — 1998
Bachelor of Arts (B.A.), Communications, TCF
Shatamia Leonard Shatamia Leonard's Sitel Corp Experience December 2003 - November 2004
Job Account Executive at Rainmaker Systems
Industry Information Technology and Services
Experience
Volt Staffing at Apple August 2014 - December 2014
Office Depot April 2013 - February 2014
Rainmaker October 2009 - April 2013
Rainmaker Systems August 2009 - April 2013
The Boon Group October 2004 - February 2009
The Boon Group October 2004 - February 2009
Sitel Corp December 2003 - November 2004
Mervyns November 2002 - May 2003
Skills
Salesforce.com, Solution Selling, Account Management, SaaS, Sales Process, Direct Sales, Lead Generation, Cold Calling, B2B, Enterprise Software, Sales, Sales Management, Selling, CRM, Sales Operations, Demand Generation, Managed Services, E-commerce, Cloud Computing, Partner Management, Call Centers, Customer Retention, Customer Service, Marketing, Professional Services, Software Industry, Strategic Partnerships
Education
Phoenix University 2010 — 2010
Associate Degree, Psychology
Austin Community College 2007 — 2008
Psychology
Argosy University
Psychology
Volt Staffing at Apple August 2014 - December 2014
Office Depot April 2013 - February 2014
Rainmaker October 2009 - April 2013
Rainmaker Systems August 2009 - April 2013
The Boon Group October 2004 - February 2009
The Boon Group October 2004 - February 2009
Sitel Corp December 2003 - November 2004
Mervyns November 2002 - May 2003
Skills
Salesforce.com, Solution Selling, Account Management, SaaS, Sales Process, Direct Sales, Lead Generation, Cold Calling, B2B, Enterprise Software, Sales, Sales Management, Selling, CRM, Sales Operations, Demand Generation, Managed Services, E-commerce, Cloud Computing, Partner Management, Call Centers, Customer Retention, Customer Service, Marketing, Professional Services, Software Industry, Strategic Partnerships
Education
Phoenix University 2010 — 2010
Associate Degree, Psychology
Austin Community College 2007 — 2008
Psychology
Argosy University
Psychology
Dale Medinger Dale Medinger's Sitel Corp Experience 1987 - 1995
Job General Manager / VP at infogroup
Industry Marketing and Advertising
Experience
infogroup April 2008 - Present
West Corp 1998 - 2005
APAC Teleservices, Inc., 1995 - 1998
Sitel Corp 1987 - 1995
Skills
Account Management, Customer Service, Call Center, Team Building, Process Improvement, Sales Management, P&L Management, B2B, Strategic Planning, Team Leadership, New Business Development, Operations Management, Telecommunications, Contract Negotiation, Marketing Strategy, Business Strategy, Negotiation, Product Management, Customer Satisfaction, Competitive Analysis, Executive Management, Product Development, Performance Management, Cross-functional Team..., Microsoft Office, Management, Budgets, Project Planning, Microsoft Excel, Call Centers, Direct Marketing, Lead Generation, Selling, Customer Retention, Outsourcing, Customer Acquisition, Sales, CRM, Marketing, Strategic Partnerships, Leadership, Strategy, Business Development, Database Marketing, Sales Operations, Sales Process, Analytics, Vendor Management, SaaS, Start-ups
Education
University of Nebraska at Omaha
infogroup April 2008 - Present
West Corp 1998 - 2005
APAC Teleservices, Inc., 1995 - 1998
Sitel Corp 1987 - 1995
Skills
Account Management, Customer Service, Call Center, Team Building, Process Improvement, Sales Management, P&L Management, B2B, Strategic Planning, Team Leadership, New Business Development, Operations Management, Telecommunications, Contract Negotiation, Marketing Strategy, Business Strategy, Negotiation, Product Management, Customer Satisfaction, Competitive Analysis, Executive Management, Product Development, Performance Management, Cross-functional Team..., Microsoft Office, Management, Budgets, Project Planning, Microsoft Excel, Call Centers, Direct Marketing, Lead Generation, Selling, Customer Retention, Outsourcing, Customer Acquisition, Sales, CRM, Marketing, Strategic Partnerships, Leadership, Strategy, Business Development, Database Marketing, Sales Operations, Sales Process, Analytics, Vendor Management, SaaS, Start-ups
Education
University of Nebraska at Omaha
Andrea Cogliano Andrea Cogliano's Sitel Corp Experience September 2002 - April 2004
Job Service Representative at Verizon
Industry Information Technology and Services
Experience
Verizon May 2014 - Present
CompuCom November 2012 - February 2014
CompuCom July 2007 - November 2012
Starmark Construction April 2004 - July 2006
Sitel Corp September 2002 - April 2004
Airborne Express/DHL May 1986 - April 1999
Skills
VMware, vSphere, Computers, Customer Service, Office Administration, Help Desk Support, Virtual Assistance, Virtual PC, Tier 2, Supervising, Software Installation, Break Fix, Performance Improvement, Applications, VLAN, Cloud Computing, Microsoft Office Xp, Windows 7, Windows 7 Migration, Virtual Machines, Remote Desktop, Secure Remote Access, Team-oriented, MS-DOS, Microsoft Office 2007, Outlook, Windows Remote Desktop, Adobe, Lotus Notes, Control M, Email Clients, Symantec Endpoint..., Knowledge Base, DoD, Printers, Computer Maintenance, Preventive Maintenance, Profiles, Windows Registry, Call Center, Active Directory, Call Centers, Technical Support, Windows, XP, Troubleshooting, TCP/IP, Hardware, Incident Management, Citrix
Education
Hesser College 1999 — 1999
Computer Science
Revere High School 1972 — 1976
Business Administration, Management and Operations
Verizon May 2014 - Present
CompuCom November 2012 - February 2014
CompuCom July 2007 - November 2012
Starmark Construction April 2004 - July 2006
Sitel Corp September 2002 - April 2004
Airborne Express/DHL May 1986 - April 1999
Skills
VMware, vSphere, Computers, Customer Service, Office Administration, Help Desk Support, Virtual Assistance, Virtual PC, Tier 2, Supervising, Software Installation, Break Fix, Performance Improvement, Applications, VLAN, Cloud Computing, Microsoft Office Xp, Windows 7, Windows 7 Migration, Virtual Machines, Remote Desktop, Secure Remote Access, Team-oriented, MS-DOS, Microsoft Office 2007, Outlook, Windows Remote Desktop, Adobe, Lotus Notes, Control M, Email Clients, Symantec Endpoint..., Knowledge Base, DoD, Printers, Computer Maintenance, Preventive Maintenance, Profiles, Windows Registry, Call Center, Active Directory, Call Centers, Technical Support, Windows, XP, Troubleshooting, TCP/IP, Hardware, Incident Management, Citrix
Education
Hesser College 1999 — 1999
Computer Science
Revere High School 1972 — 1976
Business Administration, Management and Operations
LeVar Williams LeVar Williams's Sitel Corp Experience 2002 - 2004
Job Software Engineer | Embedded Software Engineer | Secret Security Clearance
Industry Military
Experience
The Johns Hopkins University Applied Physics Laboratory July 2014 - Present
Naval Surface Warfare Center, Carderock Division, U.S.Navy 2005 - July 2014
Naval Undersea Warfare Center Newport 2004 - 2005
SITEL Corp. 2002 - 2004
Skills
Systems Engineering, Matlab, Software Engineering, Java, C, Computer Engineering, DoD, Linux, Security Clearance, Programming, Simulations, Software Development, Unix, Electrical Engineering, Visual Studio, Signal Processing, Navy, Computer Hardware, JavaScript, Testing, C++, Electronics, Quality Assurance
Education
The Johns Hopkins University 1998 — 2002
Bachelor's Degree, Computer Engineering
The Game Institute (www.gameinstitute.com) 2008 — 2009
3D Graphics Programming and Game Development
Defense Acquistion University 2004 — 2006
Level 2 Certification, DoD Systems Planning Research Development and Engineering-Systems Engineering (SPRDE-SE)
The Johns Hopkins University Applied Physics Laboratory July 2014 - Present
Naval Surface Warfare Center, Carderock Division, U.S.Navy 2005 - July 2014
Naval Undersea Warfare Center Newport 2004 - 2005
SITEL Corp. 2002 - 2004
Skills
Systems Engineering, Matlab, Software Engineering, Java, C, Computer Engineering, DoD, Linux, Security Clearance, Programming, Simulations, Software Development, Unix, Electrical Engineering, Visual Studio, Signal Processing, Navy, Computer Hardware, JavaScript, Testing, C++, Electronics, Quality Assurance
Education
The Johns Hopkins University 1998 — 2002
Bachelor's Degree, Computer Engineering
The Game Institute (www.gameinstitute.com) 2008 — 2009
3D Graphics Programming and Game Development
Defense Acquistion University 2004 — 2006
Level 2 Certification, DoD Systems Planning Research Development and Engineering-Systems Engineering (SPRDE-SE)
Matthew Lipnicki Matthew Lipnicki's Sitel Corp Experience May 2005 - June 2007
Job High value at risk account manager/credit counselor at CIBC
Industry Financial Services
Experience
CIBC August 2014 - Present
Integrity First Telesolutions January 2014 - August 2014
CBV Collection Services Ltd May 2012 - January 2014
Gatestone & Co. November 2007 - October 2010
Sitel Corp May 2005 - June 2007
Voxdata 2003 - 2005
Skills
Credit Cards, Account Management, Financial Services, Credit, Payments, Credit Risk, Credit Analysis, Loans, Skip Tracing, Call Centers, Financial Reporting, Debt Settlement, Debt Management, Accounts Receivable, Finance, Banking, Accounting, Management, Negotiation, Risk Management, Portfolio Management, Credit Management, Consumer Debt, Dialers, FDCPA, Predictive Dialers, Loss Mitigation, Third Party Collections, Debt Consolidation, Collection Strategy, Credit Scoring, Debt Restructuring, A/R collections, Assets Recovery, Recoveries, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook
Education
George Brown College
CIBC August 2014 - Present
Integrity First Telesolutions January 2014 - August 2014
CBV Collection Services Ltd May 2012 - January 2014
Gatestone & Co. November 2007 - October 2010
Sitel Corp May 2005 - June 2007
Voxdata 2003 - 2005
Skills
Credit Cards, Account Management, Financial Services, Credit, Payments, Credit Risk, Credit Analysis, Loans, Skip Tracing, Call Centers, Financial Reporting, Debt Settlement, Debt Management, Accounts Receivable, Finance, Banking, Accounting, Management, Negotiation, Risk Management, Portfolio Management, Credit Management, Consumer Debt, Dialers, FDCPA, Predictive Dialers, Loss Mitigation, Third Party Collections, Debt Consolidation, Collection Strategy, Credit Scoring, Debt Restructuring, A/R collections, Assets Recovery, Recoveries, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook
Education
George Brown College
Mel Catalan Mel Catalan's Sitel Corp Experience April 2005 - April 2007
Job Desktop Support Engineer at Oberthur Technologies
Industry Computer Hardware
Experience
The Utility Company (TUC) January 2013 - April 2015
Transport Canada July 2008 - January 2013
PWGSC February 2008 - July 2008
General Dynamics Canada November 2007 - January 2008
SITEL Corp April 2005 - April 2007
Convergys Corp August 2004 - January 2005
C Computer Solutions November 2001 - July 2003
Primavera Systems May 1999 - September 2001
Education
Naugatuck Valley Technical College 1996 — 1998
Associate of Science (A.S.), Computer and Information Sciences and Support Services
The University of Connecticut 1994 — 1996
Bachelor of Arts (B.A.), History
The Utility Company (TUC) January 2013 - April 2015
Transport Canada July 2008 - January 2013
PWGSC February 2008 - July 2008
General Dynamics Canada November 2007 - January 2008
SITEL Corp April 2005 - April 2007
Convergys Corp August 2004 - January 2005
C Computer Solutions November 2001 - July 2003
Primavera Systems May 1999 - September 2001
Education
Naugatuck Valley Technical College 1996 — 1998
Associate of Science (A.S.), Computer and Information Sciences and Support Services
The University of Connecticut 1994 — 1996
Bachelor of Arts (B.A.), History
Frederick Whittington Frederick Whittington's Sitel Corp Experience November 2007 - December 2008
Job Seeking opportunity
Industry Consumer Services
Experience
Caballero Video Productions May 2002 - Present
Acheivement House Inc. May 2013 - July 2015
Medtronic Neurosurgery February 2012 - December 2012
Pacific Sun Productions August 2011 - December 2011
Fusion Contact Centers October 2010 - September 2011
Bay Alarm Company May 2010 - October 2010
Trends Act June 2008 - July 2009
Sitel Corp November 2007 - December 2008
Sahara Hotel & Casino July 2006 - September 2007
Skills
Customer Service, Troubleshooting, Call Centers, Technical Support, Quality Control, Film, Film Editing, Film Production, Training, Leadership, Manufacturing, Team Building, Quality System, Time Management, Process Scheduler, Wireless, VoIP, Payroll, Personal Development, Personnel Management, Home Care, CPR Certified, Documentation, Process Improvement, Data Entry, Employee Training
Education
Allan Hancock College 2004 — 2006
Film/Video and Photographic Arts
Santa Maria High 2002 — 2006
High School, High School Diplomas and Certificates
Caballero Video Productions May 2002 - Present
Acheivement House Inc. May 2013 - July 2015
Medtronic Neurosurgery February 2012 - December 2012
Pacific Sun Productions August 2011 - December 2011
Fusion Contact Centers October 2010 - September 2011
Bay Alarm Company May 2010 - October 2010
Trends Act June 2008 - July 2009
Sitel Corp November 2007 - December 2008
Sahara Hotel & Casino July 2006 - September 2007
Skills
Customer Service, Troubleshooting, Call Centers, Technical Support, Quality Control, Film, Film Editing, Film Production, Training, Leadership, Manufacturing, Team Building, Quality System, Time Management, Process Scheduler, Wireless, VoIP, Payroll, Personal Development, Personnel Management, Home Care, CPR Certified, Documentation, Process Improvement, Data Entry, Employee Training
Education
Allan Hancock College 2004 — 2006
Film/Video and Photographic Arts
Santa Maria High 2002 — 2006
High School, High School Diplomas and Certificates
Angela Oakman's Sitel Corp Experience February 2005 - May 2005
Job Director, Software Enterprises at Stardock
Industry Computer Software
Experience
Stardock April 2013 - Present
Stardock January 2013 - April 2013
RelWare January 2006 - December 2012
SITEL Corp. February 2005 - May 2005
Wise Solutions, Inc. July 2002 - October 2004
Otis Elevators February 2002 - May 2002
OLM.net April 2001 - November 2001
Unilever January 2001 - April 2001
Marathon Oil Company January 2000 - December 2000
Skills
EHR, Product Management, Software Project..., EMR, Web Application Design, Web Development, Software Development, Software Implementation, Software Engineering, Client Interfacing, SQL Server, XML, JavaScript, Hospital Operations, Microsoft SQL Server, Databases, Requirements Analysis, Testing, Quality Assurance, HL7, ASP.NET, Healthcare Information..., Hospitals, Web Applications, Enterprise Software, Events Coordination, HTML, Team Management, SDLC, CRM, Software Documentation
Education
Bowling Green State University 1996 — 2000
BS, Computer Science
Stardock April 2013 - Present
Stardock January 2013 - April 2013
RelWare January 2006 - December 2012
SITEL Corp. February 2005 - May 2005
Wise Solutions, Inc. July 2002 - October 2004
Otis Elevators February 2002 - May 2002
OLM.net April 2001 - November 2001
Unilever January 2001 - April 2001
Marathon Oil Company January 2000 - December 2000
Skills
EHR, Product Management, Software Project..., EMR, Web Application Design, Web Development, Software Development, Software Implementation, Software Engineering, Client Interfacing, SQL Server, XML, JavaScript, Hospital Operations, Microsoft SQL Server, Databases, Requirements Analysis, Testing, Quality Assurance, HL7, ASP.NET, Healthcare Information..., Hospitals, Web Applications, Enterprise Software, Events Coordination, HTML, Team Management, SDLC, CRM, Software Documentation
Education
Bowling Green State University 1996 — 2000
BS, Computer Science
Jay Knudson's Sitel Corp Experience VP OperationsSITEL Corporation, GM Division2001 - 2005
Job V.P. Operations at Sitel Corp
Industry Consumer Services
Experience
Sitel Corp VP OperationsSITEL Corporation, GM Division2001 - 2005
ITI Marketing Services 1988 - 1998
Skills
Workforce Management, Outsourcing, Call Center Development, BPO, Customer Satisfaction, Call Centers, Vendor Management, Contact Centers, CRM, Operations Management, Call Center, Telemarketing, Performance Management, Customer Experience, Inbound Marketing, Process Improvement
Education
Northern State University 1986 — 1990
Sitel Corp VP OperationsSITEL Corporation, GM Division2001 - 2005
ITI Marketing Services 1988 - 1998
Skills
Workforce Management, Outsourcing, Call Center Development, BPO, Customer Satisfaction, Call Centers, Vendor Management, Contact Centers, CRM, Operations Management, Call Center, Telemarketing, Performance Management, Customer Experience, Inbound Marketing, Process Improvement
Education
Northern State University 1986 — 1990
Brigitte Crowley - Cooney's Sitel Corp Experience 1996 - 1998
Job Operations
Industry Professional Training & Coaching
Experience
BEC Capital, Inc. August 2013 - Present
Greater San Antonio Area October 2009 - Present
Solectron Global Services June 2002 - July 2007
Stream International April 1998 - June 2002
Sitel Corp 1996 - 1998
MCI / Worldcom 1988 - 1996
Skills
Vendor Management, Call Center, Process Improvement, Operations Management, Customer Experience, Outsourcing, Customer Satisfaction, Workforce Management, Employee Relations, Call Centers, Leadership, BPO, Cross-functional Team..., Employee Engagement, Human Resources, Management, Performance Management, Telecommunications, Customer Service, Team Building
Education
The University of Memphis
Bachelor's degree
BEC Capital, Inc. August 2013 - Present
Greater San Antonio Area October 2009 - Present
Solectron Global Services June 2002 - July 2007
Stream International April 1998 - June 2002
Sitel Corp 1996 - 1998
MCI / Worldcom 1988 - 1996
Skills
Vendor Management, Call Center, Process Improvement, Operations Management, Customer Experience, Outsourcing, Customer Satisfaction, Workforce Management, Employee Relations, Call Centers, Leadership, BPO, Cross-functional Team..., Employee Engagement, Human Resources, Management, Performance Management, Telecommunications, Customer Service, Team Building
Education
The University of Memphis
Bachelor's degree
Jeff Harden's Sitel Corp Experience July 1990 - April 1991
Job Senior Software Engineer at Physicians Mutual
Industry Computer Software
Experience
Physicians Mutual March 2014 - Present
Lockheed Martin May 2012 - March 2014
First Data Resources April 1994 - May 2012
Thingsville April 1991 - April 1994
Sitel Corp. July 1990 - April 1991
Skills
DB2, Java Enterprise Edition, Hibernate, Oracle, Software Development, Testing, JSP, COBOL, Servlets, JavaScript, Mainframe, JSF, HTML, SDLC, Requirements Analysis, Agile Methodologies, SOA, Enterprise Architecture, SQL, Software Project..., Java, Weblogic, Unix, Web Services, Visio, Business Analysis, Spring, VSAM, XML, Tomcat
Education
Bellevue University 2006 — 2007
Bachelor of Science
Physicians Mutual March 2014 - Present
Lockheed Martin May 2012 - March 2014
First Data Resources April 1994 - May 2012
Thingsville April 1991 - April 1994
Sitel Corp. July 1990 - April 1991
Skills
DB2, Java Enterprise Edition, Hibernate, Oracle, Software Development, Testing, JSP, COBOL, Servlets, JavaScript, Mainframe, JSF, HTML, SDLC, Requirements Analysis, Agile Methodologies, SOA, Enterprise Architecture, SQL, Software Project..., Java, Weblogic, Unix, Web Services, Visio, Business Analysis, Spring, VSAM, XML, Tomcat
Education
Bellevue University 2006 — 2007
Bachelor of Science
Edward Jordan III's Sitel Corp Experience February 2005 - January 2006
Job CREATIVE SERVICE AND BUSINESS PROFESSIONAL
Industry Marketing and Advertising
Experience
AFGE SSA REP 2009 - 2015
TBWA January 2007 - June 2007
Conver January 2006 - August 2006
Sitel Corp February 2005 - January 2006
Education
University of South Florida 2002 — 2004
AFGE SSA REP 2009 - 2015
TBWA January 2007 - June 2007
Conver January 2006 - August 2006
Sitel Corp February 2005 - January 2006
Education
University of South Florida 2002 — 2004
Gary Duffill's Sitel Corp Experience 2005 - 2007
Job Store Manager
Industry Retail
Experience
Farm Boy Inc. November 2011 - Present
Farm Boy April 2008 - November 2011
Dell 2007 - 2008
Sitel Corp 2005 - 2007
Convergys January 2000 - May 2005
Skills
Process Improvement, Management, Team Leadership, Team Building, Call Centers, Customer Service, Performance Management, Coaching, Training, Leadership
Education
The University of Hull 1996 — 1998
MBA, Business Management
Royal Holloway, University of London 1987 — 1990
Bachelors, History
Farm Boy Inc. November 2011 - Present
Farm Boy April 2008 - November 2011
Dell 2007 - 2008
Sitel Corp 2005 - 2007
Convergys January 2000 - May 2005
Skills
Process Improvement, Management, Team Leadership, Team Building, Call Centers, Customer Service, Performance Management, Coaching, Training, Leadership
Education
The University of Hull 1996 — 1998
MBA, Business Management
Royal Holloway, University of London 1987 — 1990
Bachelors, History
Vomo Walker's Sitel Corp Experience October 2005 - January 2009
Job Recruiting Administrator at Advance Financial
Industry Financial Services
Experience
Advance Financial June 2012 - Present
Woodforest National Bank January 2012 - May 2012
Sitel Corp. October 2005 - January 2009
Skills
Marketing, Customer Service, Management, Microsoft Excel, Banking, Accounts Payable, Financial Analysis, Sales, Team Building, Cash Management, Credit, Loans, Recruiting, Small Business Lending, Access, Retail Banking, Credit Analysis, Consumer Lending, Sales Management, Selling, Cross Selling, Commercial Banking, Deposits, Loan Origination, Talent Acquisition, Leadership, Microsoft Word, Microsoft Office, PowerPoint, Strategic Planning, Training
Education
LeMoyne-Owen College 1998 — 2003
BBA, Sales Management and Corporate Finance
Advance Financial June 2012 - Present
Woodforest National Bank January 2012 - May 2012
Sitel Corp. October 2005 - January 2009
Skills
Marketing, Customer Service, Management, Microsoft Excel, Banking, Accounts Payable, Financial Analysis, Sales, Team Building, Cash Management, Credit, Loans, Recruiting, Small Business Lending, Access, Retail Banking, Credit Analysis, Consumer Lending, Sales Management, Selling, Cross Selling, Commercial Banking, Deposits, Loan Origination, Talent Acquisition, Leadership, Microsoft Word, Microsoft Office, PowerPoint, Strategic Planning, Training
Education
LeMoyne-Owen College 1998 — 2003
BBA, Sales Management and Corporate Finance
CONNIE LINCOLN's Sitel Corp Experience November 2007 - August 2009
Job A/P A/R Specialist
Industry Accounting
Experience
SITEL CORP. November 2007 - August 2009
Nashville Area Habitat for Humanity December 2006 - September 2007
Education
Belmont University 1985 — 1987
BBA, Entertainment Business
SITEL CORP. November 2007 - August 2009
Nashville Area Habitat for Humanity December 2006 - September 2007
Education
Belmont University 1985 — 1987
BBA, Entertainment Business
Raylene Deschenes's Sitel Corp Experience April 2004 - November 2006
Job Property and Casualty Insurance Professional and Customer Service Extraordinaire
Industry Insurance
Experience
Amica Mutual Insurance Co. September 2010 - March 2012
California State Automobile Association May 2007 - August 2008
SITEL Corp. April 2004 - November 2006
Bank of America 2006 - 2006
West Asset Management 2006 - 2006
Skills
CRM, Call Centers, Insurance, Casualty, Account Management, Umbrella Insurance, Property & Casualty..., Underwriting, Sales, Customer Service, Customer Experience, Customer Engagement, Customer Retention, People Skills, Time Management, Sales Process, Building Relationships
Education
University of Nevada-Las Vegas
Accounting and Various Business Administration and Hotel Administration courses
Clark County CommunityCollage of So. Nevada
Criminal Justice, Hotel Administration, Business Administration
Microsoft Learning 2010 — 2010
Microsoft Office 2007
Amica Mutual Insurance Co. September 2010 - March 2012
California State Automobile Association May 2007 - August 2008
SITEL Corp. April 2004 - November 2006
Bank of America 2006 - 2006
West Asset Management 2006 - 2006
Skills
CRM, Call Centers, Insurance, Casualty, Account Management, Umbrella Insurance, Property & Casualty..., Underwriting, Sales, Customer Service, Customer Experience, Customer Engagement, Customer Retention, People Skills, Time Management, Sales Process, Building Relationships
Education
University of Nevada-Las Vegas
Accounting and Various Business Administration and Hotel Administration courses
Clark County CommunityCollage of So. Nevada
Criminal Justice, Hotel Administration, Business Administration
Microsoft Learning 2010 — 2010
Microsoft Office 2007
Erica Bandy's Sitel Corp Experience July 1996 - June 1999
Job Billing Specialist at InterCall
Industry Telecommunications
Experience
InterCall June 1999 - Present
Jackson Hewitt Tax Service September 2001 - April 2007
Sitel Corp July 1996 - June 1999
Education
DeVry University 2008 — 2010
Associate of Applied Science, Health Information Management
Southern Union Community College 1991 — 1993
Associate of Applied Science, Office Administration
InterCall June 1999 - Present
Jackson Hewitt Tax Service September 2001 - April 2007
Sitel Corp July 1996 - June 1999
Education
DeVry University 2008 — 2010
Associate of Applied Science, Health Information Management
Southern Union Community College 1991 — 1993
Associate of Applied Science, Office Administration
Robert Wurtz's Sitel Corp Experience October 2002 - February 2004
Job payroll/accounting at unemployed, payroll
Industry Accounting
Experience
TT&L Sheet metal Inc. November 2007 - January 2010
MasterBrand Cabinets July 2004 - September 2007
Sitel Corp October 2002 - February 2004
Consolidated human Resources July 2000 - June 2001
Banfield the pet hospital January 2000 - January 2001
Education
Southern Oregon University 1989 — 1994
Bachelor of Arts, Business Administration
Umpqua Community College 1987 — 1989
Associate of Arts, Arts and Letters
TT&L Sheet metal Inc. November 2007 - January 2010
MasterBrand Cabinets July 2004 - September 2007
Sitel Corp October 2002 - February 2004
Consolidated human Resources July 2000 - June 2001
Banfield the pet hospital January 2000 - January 2001
Education
Southern Oregon University 1989 — 1994
Bachelor of Arts, Business Administration
Umpqua Community College 1987 — 1989
Associate of Arts, Arts and Letters
Hoi Pham's Sitel Corp Experience January 1995 - December 1996
Job Software Engineer III at DoubleDown Interactive
Industry Computer Software
Experience
DoubleDown Interactive June 2015 - Present
PlayNetwork July 2012 - June 2015
snopac 911 June 2008 - May 2012
Fred Hutchinson Cancer Research Center July 2007 - May 2008
Fred Hutchinson Cancer Research Center July 2001 - June 2002
Sensoria Corporation July 2000 - November 2001
Compaq Telecom Network Solutions August 1999 - July 2000
Tandem Telecom Network Solutions July 1997 - August 1999
Tandem Telecom Network Solutions January 1997 - July 1997
SITEL Corp. January 1995 - December 1996
Skills
Node.js, JavaScript, Git, REST, Redis, Linux, OS X, Software Development, Programming, HTML, Databases, LINQ, MySQL, Microsoft SQL Server, PostgreSQL, C#, F#, Python, C, Java, C++, Zsh, Bash, WPF, XML, XAML, ASP.NET, ASP.NET MVC, Mercurial, Subversion, SOAP, Perl
Education
UNO 1996 — 1997
Computer Software Engineering, 4.0
UCI 1984 — 1989
Bachelor of Science (BS), Computer Science, 3.7
DoubleDown Interactive June 2015 - Present
PlayNetwork July 2012 - June 2015
snopac 911 June 2008 - May 2012
Fred Hutchinson Cancer Research Center July 2007 - May 2008
Fred Hutchinson Cancer Research Center July 2001 - June 2002
Sensoria Corporation July 2000 - November 2001
Compaq Telecom Network Solutions August 1999 - July 2000
Tandem Telecom Network Solutions July 1997 - August 1999
Tandem Telecom Network Solutions January 1997 - July 1997
SITEL Corp. January 1995 - December 1996
Skills
Node.js, JavaScript, Git, REST, Redis, Linux, OS X, Software Development, Programming, HTML, Databases, LINQ, MySQL, Microsoft SQL Server, PostgreSQL, C#, F#, Python, C, Java, C++, Zsh, Bash, WPF, XML, XAML, ASP.NET, ASP.NET MVC, Mercurial, Subversion, SOAP, Perl
Education
UNO 1996 — 1997
Computer Software Engineering, 4.0
UCI 1984 — 1989
Bachelor of Science (BS), Computer Science, 3.7
Ray Galvan's Sitel Corp Experience July 2006 - August 2006
Job Overnight Team Leader
Industry Retail
Experience
Sam's Club September 2013 - Present
First Financial Bank February 2012 - August 2013
San Angelo State Supported Living Center November 2011 - December 2011
Concho Educators Federal Credit Union April 2007 - November 2011
Wal-Mart September 2006 - April 2007
SITEL Corp July 2006 - August 2006
Target November 2005 - July 2006
Skills
Microsoft Word, Microsoft Excel, 10 Key, Customer Service, Teamwork, Banking, Payments, Data Entry, Accounting, PowerPoint, Microsoft Office, Spreadsheets, Forklift Operation, Team Leadership
Education
Angelo State University 2004 — 2011
Bachelor of Interdisciplinary Studies, Business/Finance/Psychology
Lake View High School 2000 — 2004
Diploma
Sam's Club September 2013 - Present
First Financial Bank February 2012 - August 2013
San Angelo State Supported Living Center November 2011 - December 2011
Concho Educators Federal Credit Union April 2007 - November 2011
Wal-Mart September 2006 - April 2007
SITEL Corp July 2006 - August 2006
Target November 2005 - July 2006
Skills
Microsoft Word, Microsoft Excel, 10 Key, Customer Service, Teamwork, Banking, Payments, Data Entry, Accounting, PowerPoint, Microsoft Office, Spreadsheets, Forklift Operation, Team Leadership
Education
Angelo State University 2004 — 2011
Bachelor of Interdisciplinary Studies, Business/Finance/Psychology
Lake View High School 2000 — 2004
Diploma
Jason Dukes's Sitel Corp Experience January 2005 - January 2007
Job Business Analyst
Industry Information Technology and Services
Experience
FedEx March 2013 - Present
Accredo Healthcare - a Medco Company September 2011 - March 2013
Comcast January 2008 - January 2011
Sitel Corp January 2005 - January 2007
Braun Research January 2002 - January 2003
AT&T Mobility 2002 - 2003
Flextronics January 2000 - January 2001
Cricket January 1999 - January 2000
Skills
Call Center, Wireless, VoIP, Troubleshooting, Broadband, T1, Avaya, Customer Satisfaction, Customer Experience, Customer Retention, Technical Support, Analysis, Time Management, Networking, Databases, TCP/IP, Operating Systems, Cisco Technologies, Software Installation, VPN, WAN
Education
Strayer University 2008 — 2012
Bachelor of Business Administration (B.B.A.)
Strayer University
Business Organizational Management
FedEx March 2013 - Present
Accredo Healthcare - a Medco Company September 2011 - March 2013
Comcast January 2008 - January 2011
Sitel Corp January 2005 - January 2007
Braun Research January 2002 - January 2003
AT&T Mobility 2002 - 2003
Flextronics January 2000 - January 2001
Cricket January 1999 - January 2000
Skills
Call Center, Wireless, VoIP, Troubleshooting, Broadband, T1, Avaya, Customer Satisfaction, Customer Experience, Customer Retention, Technical Support, Analysis, Time Management, Networking, Databases, TCP/IP, Operating Systems, Cisco Technologies, Software Installation, VPN, WAN
Education
Strayer University 2008 — 2012
Bachelor of Business Administration (B.B.A.)
Strayer University
Business Organizational Management
Dominique Morris's Sitel Corp Experience September 2007 - July 2008
Job Financial Services Professional
Industry Financial Services
Experience
Tags Evolution November 2009 - April 2012
Tags Evolution November 2009 - April 2012
HSBC Bank 2012 - 2012
Power Services October 2008 - October 2008
Sitel Corp September 2007 - July 2008
Las Vegas Mini Gran Prix February 2006 - July 2008
Skills
Customer Service, Data Entry, Call Center, Retail, Food & Beverage, Finance
Education
College of Southern Nevada 2007 — 2014
Las Vegas High School 2004 — 2006
Las Vegas High School
Diploma
Tags Evolution November 2009 - April 2012
Tags Evolution November 2009 - April 2012
HSBC Bank 2012 - 2012
Power Services October 2008 - October 2008
Sitel Corp September 2007 - July 2008
Las Vegas Mini Gran Prix February 2006 - July 2008
Skills
Customer Service, Data Entry, Call Center, Retail, Food & Beverage, Finance
Education
College of Southern Nevada 2007 — 2014
Las Vegas High School 2004 — 2006
Las Vegas High School
Diploma
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY