Claro Puerto Rico
Industry: Telecommunications company
DescriptionClaro Puerto Rico is the largest telecommunications services company in Puerto Rico. It is headquartered in Guaynabo, Puerto Rico, and has operated for almost a century offering voice, data, long distance, broadband, directory publishing and wireless services for the island residents and businesses. Headquarters: San Juan, Puerto Rico CEO: Enrique Ortiz de Montellano (2008–) Founded: 1858 Number of employees: 4,649 Parent organizations: ITT Inc., Verizon Wireless Subsidiary: Celulares Telefonica Inc.
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Claro Puerto Rico Employees
Claro Puerto Rico 2015 - Present
Self Employed 2012 - Present
Complete Coach Works 2010 - 2012
U.S. Department of Homeland Security 2009 - 2010
FEMA 2001 - 2009
Skills
Human Resources, Customer Service, Microsoft Office, Microsoft Excel, Employee Relations, Strategic Planning, Budgets, Recruiting, Organizational..., Performance Management, Training, Policy, Leadership Development, Payroll, Office Management, Office Administration, Employment Law, Talent Management, Personnel Management, Interviews, Administration, Employee Benefits
Education
Universidad Metropolitana 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Claro Puerto Rico October 2011 - Present
Claro Puerto Rico September 2008 - September 2011
Claro Puerto Rico August 1998 - September 2008
Claro Puerto Rico July 1995 - August 1998
Skills
Telecommunications, Microsoft Excel, PowerPoint, Wireless, Wireless Networking, MS Project, Computer Hardware, Nortel DMS, GSM, WCDMA, LTE, Project Management, CS2000, 3G, Cellular Communications, HLR, Broadband, RNC, WAN, Mobile Devices, HSPA, BSS, UTRAN, 2G, Integration, Troubleshooting, Cisco Technologies, 4G, Routers, Switches, Network Design, VAS, UMTS, VoIP, RF, Computer Network..., Microwave, Fiber Optics, WiMAX, IP, Telecommunications..., GPRS, IPTV, ISUP, CDMA, RAN, Ethernet, Transmission, SS7, MPLS
Education
Academia Discípulos De Cristo (high school) 1989 — 1992
Universidad Politécnica de Puerto Rico
Claro Puerto Rico December 2014 - Present
Freelancer December 2013 - October 2014
Sajo Garcia Alcazar May 2012 - December 2013
Arquetipo March 2010 - November 2011
Skills
Microsoft Office, Advertising, Customer Service, Public Relations, PowerPoint, Microsoft Word, Event Management, Microsoft Excel, Budgets, Event Planning, Marketing, Account Management, Facebook, Press Releases, Direct Marketing, Nonprofits, Fundraising, Marketing Communications, Publicity, Social Media Marketing, Market Research, Digital Marketing, Corporate Communications, Coordinating Events, Market Planning, Entertainment, Media Planning, Integrated Marketing, Online Advertising, Email Marketing, Brand Development, Social Media, Leadership, Marketing Strategy, Management, Brand Management
Education
Universidad del Sagrado Corazón 2009 — 2010
Producción y Mercadeo de Eventos Especiales, Marketing
Universidad del Sagrado Corazón 2005 — 2009
Bachelor of Business Administration (BBA), Finance, General
Communications Workers of America September 2015 - Present
Communications Workers of America December 2014 - Present
AT&T November 2013 - Present
AT&T December 2011 - November 2013
Claro Puerto Rico January 2011 - December 2011
Gobierno Municipal Autónomo de Cidra August 2008 - May 2009
Skills
Call Centers, Telecommunications, Wireless, VoIP, Customer Satisfaction, Troubleshooting, Customer Service, Mobile Devices, Team Leadership, Project Management, Account Management, Customer Retention, Credit Analysis, Audit Reports, IPTV, Wireline, DTH, DSL, TBS, Metasolv M6, Intraway, File Manager, Device Manager, PC, iOS, Linux, Bilingual, ACE, Metric Tracking, Metric Development, Customer Escalation..., Telephony, Networking, Software Documentation, Provisioning, Cellular Communications, T1, Computer Network..., Optical Fiber, 4G, Wireless Networking, Customer Experience, Unified Communications, Fiber Optics, UMTS, Switches, Escalation, WAN, LTE, Broadband
Education
Universidad del Sagrado Corazón 2011 — 2016
Bachelor’s Degree, Communication and Media Studies
Superior Vocacional de Cidra 2006 — 2009
High School Diploma, Architectural Drafting and Architectural CAD/CADD
Corven Electronics, LLC January 2015 - Present
Claro Puerto Rico September 2012 - December 2013
Claro Puerto Rico June 2011 - September 2012
Versatech May 2011 - July 2011
Centennial de Puerto Rico 2000 - 2008
Skills
Fitness, Management, Team Building, Coaching, Leadership, CDMA, Cross-functional Team..., Microsoft Excel, Project Management, MS Project, Teamwork, Team-oriented, Deadline Driven, Customer Oriented, Project Management Plan, Project Status Reporting, Team Leadership, Customer Service, Strategic Planning, Wireless, Telecommunications, RF, Visio, Customer Satisfaction, Microwave, Vendor Management, Computer Network..., Networking, Contract Management, Cellular Communications, Fiber Optics, Microsoft Project, Testing, Network Design, GSM
Education
University of Phoenix 2005 — 2007
MBA, Management
Polytechnic University of Puerto Rico 1996 — 2000
BSEE, Engineering
Claro Puerto Rico July 2012 - Present
Puerto Rico Telephone November 1991 - August 2012
Skills
Call Center Management, Call Center Technologies, Customer Contact..., Call Center Engineering, Telecommunications, Broadband, Billing Systems, Wireless, Team Leadership, Customer Satisfaction, VoIP, Sarbanes-Oxley Act, Provisioning, Teamwork, Customer Retention, Accounting, Customer Service, Vendor Management, Troubleshooting, Call Center, Project Management, Strategic Planning, Mobile Devices, Telephony, Call Centers, Networking, Analysis, Integration
Education
Universidad de Puerto Rico 1990 — 1996
Business Administration, Finance and Accounting
Claro Puerto Rico August 2011 - Present
CLARO August 2011 - Present
José A. Meléndez & Asociados (JAMA) Civil Engineering Consultants January 2005 - August 2011
Caribbean University January 2011 - May 2011
Education
Polytechnic University of Puerto Rico-San Juan Campus 2007 — 2010
Master’s Degree in Engineering Management, Construction Management & Public Works
University of Puerto Rico-Mayaguez 1999 — 2004
Bachelor Degree in Civil Engineering
Claro Puerto Rico July 2015 - Present
Sony January 2014 - June 2014
Sony January 2008 - January 2011
DIRECTV Puerto Rico February 2003 - January 2007
Grupo Norma - Carvajal February 1995 - August 2000
Skills
Consumer Electronics, Forecasting, Product Management, SAP, Business Strategy, Management, Business Planning, Financial Analysis, Team Leadership, Microsoft Excel, Negotiation, Customer Service, Microsoft Office, New Business Development, Pricing, Budgets, Marketing Strategy
Education
Inter-American University of Puerto Rico-Metropolitan Campus 1988 — 1993
Bachelor of Business Administration (B.B.A.), Accounting
Escuela Superior Comercial Rafael Cordero 1986 — 1988
High School Diplom, Accounting
Paul's TV October 2011 - Present
Self-employed February 2008 - September 2011
Claro Puerto Rico June 2003 - January 2006
Skills
Trilingual - English,..., Intercultural Relations, Teamwork, Customer Service, PowerPoint, Microsoft Excel, Coaching, Training, Leadership, Public Speaking, Team Building, Customer Satisfaction, Microsoft Office, Non-profits, Call Center, Management, Strategic Planning, Conflict Resolution, Social Media, Event Planning, Sales, Retail, Time Management, Outlook, Microsoft Word, Online Marketing, Event Management, Email Marketing, Project Management, Process Improvement, Inventory Management, E-commerce, Accounting
Education
UCLA Extension 2012 — 2015
Certificate, Accounting
University of Puerto Rico 2000 — 2004
BBA, Marketing Management & Computer Information Systems
Claro Puerto Rico November 2010 - Present
American Red Cross June 2005 - September 2010
Education
Inter-American University of Puerto Rico-Metropolitan Campus
BBA, Marketing
NK Exterminating May 2012 - Present
Claro Puerto Rico September 2011 - August 2012
Centennial Wireless March 2002 - May 2011
Skills
Email Marketing, Online Advertising, Direct Marketing, Integrated Marketing, Marketing Communications, Marketing Management, Market Research, Product Marketing, Sales Process, Social Media Marketing, Account Management
Education
American University 2005 — 2007
Bachelor of Business Administration (B.B.A.), Marketing
American university 2005 — 2007
Bachelor's degree, Marketing
American University
Bachelor of Business Administration (B.B.A.), Marketing
WorldNet January 2013 - Present
Claro Puerto Rico April 2012 - August 2012
JPMorgan Chase 2007 - 2012
Skills
Experienced Business..., Telecommunications, Knowledge in many..., Knowledge in..., Fully bilingual English, Excellent communication..., Excellent listening..., Sales
Education
Universidad del Sagrado Corazón 2000 — 2004
Journalism
University Gardens High School 1996 — 1999
High School Diploma
National University College July 2014 - Present
National University College September 2013 - July 2014
Geek Squad October 2012 - April 2013
Best Buy October 2008 - October 2012
Kmart Corporation February 2008 - August 2008
CompUSA December 2003 - February 2008
Claro Puerto Rico May 2001 - August 2002
Souveniles de Puerto Rico 1998 - 2001
Skills
Mac OS X, Windows, Electronics, Data Entry, Merchandising, Management, Software Installation, Computer Hardware, Customer Service, OS X, Profit, Customer Satisfaction, Admissions, Educational Leadership, Student Counseling, Call Centers, Adobe Creative Suite, FCC License, Warehousing, Digital Photography, Windows 7, Sales, Microsoft Office, Retail, Teamwork, Retail Sales, Microsoft Word
Education
National University College 2014 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Inter American University of Puerto Rico-Bayamon 2001 — 2003
Computer Engineering
National University College 1998 — 2001
Associate's degree, Electrical and Electronics Engineering
Infotech Aerospace Services September 2013 - Present
Claro Puerto Rico July 2012 - December 2012
Evolution Computer September 2011 - December 2011
Universidad de Puerto Rico- CDATA August 2010 - December 2011
Universidad de Puerto Rico - Centro de Tecnologías de Información August 2009 - December 2009
Skills
Graphic Design, Guitarist, Creative Writing, Adobe Fireworks, C++, Visual Basic, Java, Web Design, Vocalist, Troubleshooting, Photoshop, Clonezilla, Flash Animation, Dreamweaver, Microsoft Office, Relational Databases, Microsoft Word, PowerPoint, Team Leadership, Harmonica, Software Installation, Technical Support, Software Documentation, Operating Systems, HTML, Databases
Education
University of Puerto Rico
Bachelor of Science (BS), Computer Science (ABET accredited program)
Escuela Superior Vocacional Manuel Méndez Liciaga 2002 — 2005
High School Diploma, Electronics
Hewlett-Packard April 2012 - Present
First Bank PR August 2009 - September 2011
Claro Puerto Rico January 2008 - December 2008
Skills
Project Management, Integration, Telecommunications, Program Management, Management, Vendor Management, Business Analysis, Software Project...
Education
Universidad del Turabo
Doctor of Business Administration (DBA), Business Administration and Management
Universidad del Turabo
Master of Business Administration (MBA), Material & Control Management
Universidad de Puerto Rico, Rio Piedras
Bachelor of Business Administration (BBA), Information Technology Systems
Verdanza Hotel December 2014 - May 2015
Rodríguez Fernández Law Offices,PCS. August 2013 - 2015
Claro Puerto Rico August 2009 - March 2013
Education
Universidad Del Este 2010 — 2015
Hotel Management, Hospitality Industry
Suny OSwego
Claro Puerto Rico May 2011 - Present
Cool ad Media November 2010 - May 2011
The Clorox Company January 2009 - December 2010
Centennial Puerto Rico April 2005 - January 2009
PepsiCo December 2003 - March 2005
3M 2002 - 2004
Skills
Team Leadership, Budgets, Six Sigma, Telecommunications, Forecasting, Financial Analysis, Product Management, Cross-functional Team..., Financial Reporting, Project Planning, Business Strategy, Management, Integration, Strategic Planning, Analysis, Strategy, Marketing Strategy, Business Development, Process Improvement, Vendor Management, Finance, Leadership, Program Management, Sales, Business Planning, Mobile Devices, Sales Operations, P&L Management, Product Development, Contract Negotiation, Training, Market Research, Wireless, Retail, Project Management, Customer Service, Business Analysis, SAP, Integrated Marketing, Logistics, Competitive Analysis, Managerial Finance, Product Marketing, Business Intelligence, Marketing, Cloud Computing, VoIP, Planning, Direct Sales, IP
Education
Interamerican University of PR 2000 — 2002
Master, Finance
Universidad de Puerto Rico
Bachelor of Business Administration (BBA), Accounting and Finance
Claro Puerto Rico August 2014 - Present
Claro Puerto Rico November 2013 - Present
Trade Solutions Costa Rica February 2013 - Present
Ericsson January 2010 - July 2010
Ericsson October 2008 - December 2009
Ericsson April 2008 - October 2008
DISTEL Corporation October 2007 - April 2008
PDVSA Petroleos de Venezuela S.A. October 2006 - September 2007
Skills
Telecommunications, Automation, GSM, WCDMA, MS Project, Primavera P6, Project Management, EFM, Sales Management, MS Excel Pivot Tables, PMI, Ericsson OSS, CMAPS, SAP
Education
Universidad Nacional Experimental Del Tachira. 2000 — 2006
Ingeniería, Ingeniería Electrónica.
Universidad para la Cooperación Internacional
Maestría en Gerencia de Proyectos
Triple-S Advantage January 2012 - Present
Medicare y Mucho Más 2012 - 2012
Claro Puerto Rico 2011 - 2012
Farmacia International Drug 2011 - 2011
Education
Universidad Interamericana De Ponce Puerto Rico 2011 — 2017
Bachillerato, Justicia Criminal - Investigación Forense
Ponce Paramedical College Inc 2011 — 2012
Grado Asociado, Técnico De Farmacia
FIS September 2015 - Present
FirstBank PR February 2012 - September 2015
Claro Puerto Rico February 2011 - September 2011
FirstBank PR August 2009 - February 2011
CEMEX October 2002 - November 2008
Puerto Rican Cement Co., Inc. 1997 - 2002
Puerto Rican Cement Co., Inc. (acquired by CEMEX) 1995 - 1997
Puerto Rican Cement Co., Inc. (acquired by CEMEX) 1993 - 1995
Computer Gallery 1993 - 1993
Puerto Rican Cement Co., Inc. (acquired by CEMEX) 1991 - 1993
Skills
IT Management, PMP, Project Portfolio..., MS Project, ITIL, IT Service Management, Problem Solving, PMO, Management, Team Leadership, Process Improvement, SAP, Cross-functional Team..., Business Analysis, Business Process, Change Management, Leadership, Business Intelligence, Program Management, Project Management, Operations Management, IT Strategy, Vendor Management, Risk Management, Visio, Project Planning, SDLC, Strategic Planning, Software Documentation, Business Process..., Integration, Strategy, Software Project..., Telecommunications, Disaster Recovery, CRM, Microsoft Project, Information Technology, IT Operations, Infrastructure
Education
Universidad Metropolitana
Computer Science, Computer Science
Claro Puerto Rico March 2015 - Present
Claro Puerto Rico August 2012 - March 2015
Hogar del Buen Pastor, Inc. June 2008 - August 2012
AJ Hernandez & Co. October 2007 - May 2008
Pathways PR, Inc. July 2006 - September 2007
Hogar del Buen Pastor, Inc. May 2004 - June 2006
Skills
Accounting, Auditing, Payroll, Internal Audit, Payroll Taxes, QuickBooks, Financial Reporting, Bookkeeping, Peachtree, Microsoft Excel, Non-profit..., Volunteering, Compliance, Microsoft Word, Outlook, Grant Writing, Grant Administration, Grant Monitoring, Federal Grants..., Flexible to Change, Handle Multiple..., Grasp New Concepts..., High level of..., Teamwork, Internal Controls, Financial Analysis, Accounts Receivable, Bank Reconciliation, Accounts Payable, Financial Accounting, Nonprofits, Team Leadership, Multi Tasking, Discrete
Education
University of Puerto Rico-Rio Piedras 1999 — 2004
Bachelor of Business Administration (B.B.A.), Accounting, Magna Cum Laude
Best Buy January 2011 - Present
Best Buy September 2013 - May 2014
Best Buy July 2013 - September 2013
Best Buy September 2010 - January 2011
CUSOFT Informática Inc. April 2009 - December 2009
Claro Puerto Rico July 2006 - April 2009
AT&T Mobility August 2008 - February 2009
Skills
Learning Quickly, Learn New Software..., Eagerness to Learn, Microsoft Office, Windows, Android, Visual Basic, Computer Repair, Computer Hardware..., Smartphones, Tablets, Leadership, Team Building, Work Under Minimal..., High Pressure..., Redaction, Spanish-English, Customer Service, Customer Retention, Customer Oriented, Interpersonal Skill, Information Technology, Windows XP Pro
Education
Colegio Universitario de San Juan 2009 — 2014
Bachelor's Degree, Information Technology
Instituto Tecnologico de Puerto Rico-Recinto de San Juan 2005 — 2007
Associate's Degree, Information Technology
Escuela Superior Manuel Ramos Hernandez 2002 — 2005
High School, High School Diploma
MasTec Network Solutions June 2013 - Present
Nexius December 2012 - June 2013
Claro Puerto Rico June 2010 - December 2012
Open Mobile PR June 2007 - June 2010
Open Mobile P.R June 2007 - June 2010
MoviStar Puerto Rico June 1999 - January 2007
Dávila Engineers & Associates April 1998 - June 1999
Puerto Rico Highway Authority May 1992 - April 1998
Skills
Wireless, LTE, UMTS, GSM, WCDMA, 3G, 4G, Telecommunications, Cell Site Construction, Construction Management, CDMA, WiMAX, Fiber Optics, IP, Cellular Communications, RF
Education
Instituto Tecnologico de Puerto Rico-Recinto de Guayama 1989 — 1991
Grado Asociado Tecnologia Ingenieria Civil
Technical Institute of Puerto Rico Guayama Branch
Associate Degree, Civil Engineer Technology
Claro Puerto Rico October 2012 - Present
Claro Puerto Rico July 2010 - October 2012
Javier Pagán & Aviles September 2007 - July 2010
Skills
Event Planning, Microsoft Excel, Microsoft Word, Problem Solving, People Skills, Group Work, Bilingual-English/Spanis..., PowerPoint, Analysis, VAS, Marketing, Advertising, Training, Public Relations, Product Management, Mobile Devices, Marketing Strategy, Strategic Planning, Social Media, Wireless, Telecommunications, Sales, Management, Spanish
Education
Universidad del Sagrado Corazón 2009 — 2014
Master's degree, Public Relations, Advertising, and Applied Communication
Universidad de Puerto Rico 2005 — 2009
Bachelor's degree, Commercial and Advertising Art
R1 Software June 2015 - Present
DIRECTV October 2012 - May 2015
Puerto Rico Venture February 2013 - 2015
Claro Puerto Rico January 2008 - September 2012
Claro Puerto Rico October 2000 - January 2009
Skills
Telecommunications, IPTV, Technical Support, Broadband, Wireless, Ethernet, Software Installation, Computer Network..., TCP/IP, VoIP, IP, Cisco Technologies, Computer Hardware, Operating Systems, Troubleshooting, VPN, Wireless Networking, Switches, Network Administration, Networking, Call Centers, Servers, Satellite Communications, DHCP, Network Security, Data Center
Education
Universidad Metropolitana (UMET) 2015 — 2016
Master of Business Administration (M.B.A.), Finanzas
Universidad Del Este 2015 — 2015
Bachillerato en Administración de Empresas, Concentración en Gerencia, B.B.A
Universidad Rey Juan Carlos 2013 — 2013
Diplomado, Emprender con éxito en el entorno digital "Cloud StartUp"
John Dewey College-University Division 2000 — 2001
Operador de microcomputadora y network, Tecnico
Colegio Episcopal Todos los Santos 1989 — 2000
La Romana Republica Dominicana
Claro Puerto Rico August 2011 - Present
29 de febrero June 2008 - August 2011
McCann Erickson June 2006 - June 2008
Skills
Microsoft Office, Windows, PowerPoint, Advertising, English, Teaching, Multitasking Skills, Microsoft Word, High Energy Level, Microsoft Excel, Research, Outlook, Customer Service, Mobile Advertising, Budgets, Public Speaking, Time Management
Education
Universidad del Sagrado Corazón 2000 — 2006
Bachelor in Communication, Concentration in Advertising
Academia San José 1996 — 2000
AT&T Mobility 2012 - Present
TELEFONICA EMPRESAS, MOVISTAR 2007 - 2012
Claro Puerto Rico 2006 - 2007
Puerto Rico Telephone 2005 - 2006
Puerto Rico Telephone 2004 - 2005
Puerto Rico Telephone 1999 - 2004
Skills
Project Implementation, Product Development, Product Management, Project Planning, MS Project, Excel, Word, Access, Visio, Oracle Discoverer, PowerPoint, Customer Service, Customer Retention, Customer Satisfaction, Customer Acquisition, Revenue Management, Staff Management, Staff Training, Business Intelligence, Business Strategy, Business Analysis, Business Management, Quality Assurance, Quality Management, Market Research, Marketing Strategy, Market Planning, Marketing Communications, Market Analysis, Marketing Research, Product Marketing, Fraud Investigations, Fraud Prevention, Presentation Development, Bilingual, Cross-functional Team..., Team Leadership, Six Sigma, Yellow Belt, Telecommunications, Call Centers, Project Portfolio..., Process Improvement, Wireless, Training, Integration, Team Building, Project Management, Business Planning, Competitive Analysis
Education
Universidad del Sagrado Corazón
Bachelor of Science (BS), Biology, General
Universidad del Sagrado Corazón
Master of Business Administration (MBA), Management Information Systems, General
Archer Western Construction June 2015 - Present
Claro Puerto Rico April 2015 - June 2015
Dunas Contractors Group, LLC June 2013 - July 2013
Band and Orchestra Department August 2010 - June 2012
Universal Sunglasses 2009 - 2009
Skills
Team Leadership, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, AutoCAD Civil 3D, Project Management, GIS, Microsoft Office Project, Leica, Total Station, Data Collector, Supervising, Cooperative, Work under presure, Organization, MS Project, Teamwork, SAP 2000, EPANET, Spanish, English, Public Speaking, Bluebeam, SAP2000, Surveying, Primavera P6, SketchUp, Site Plans, Structural Analysis, Google Earth
Education
University of Puerto Rico-Mayaguez 2012 — 2014
Bachelor of Science (BS), Civil Engineering, Major: 3.00
University of Puerto Rico-Mayaguez 2005 — 2012
Bachelor of Science (BS), Land Surveying and Topography, Major: 3.22
Colegio San José - San Germán 1992 — 2005
High School Diploma, 3.33
Claro Puerto Rico August 2012 - Present
Telefonica USA October 2009 - August 2012
TechDom November 2007 - September 2009
Verizon Dr July 2002 - November 2007
Orange 2001 - 2002
Tricom June 1998 - April 2001
Skills
IP, Telecommunications, GSM, MPLS, Switches, SS7, Troubleshooting, Routing, LTE, Wireless, Cellular Communications, Tekelec STP, CDMA, 3G, Network Design, Mobile Devices, WiMAX, GPRS, VoIP, UMTS, Core Network, SIP, Networking, QoS, Ethernet, WAN, STP, Network Engineering, Cisco Technologies, Routers, TCP/IP
Education
Universidad APEC 1994 — 1999
Bachelor's degree, Electrical Engineering
Montessori
Claro Puerto Rico December 2007 - Present
Claro Puerto Rico 2005 - 2007
Verizon Wireless July 2001 - 2005
Skills
Broadband, Telecommunications, Wireless, IP, VoIP, IPTV, UMTS, Team Leadership, Strategic Planning, PowerPoint, Financial Analysis, Security, Mobile Devices, Telecommunications..., Telecommunications...
Education
Universidad de Puerto Rico 1989 — 1994
BA, Comunicaciones
Universidad de Puerto Rico 1989 — 1991
Grado Asociado, Publicidad Comercial
Claro Puerto Rico December 2006 - June 2014
Claro March 2010 - June 2011
Claro December 2006 - March 2010
Verizon Wireless May 2003 - June 2004
Verizon Wireless May 2001 - May 2003
Skills
Sales Management, Wholesale Sales, MS Excel Pivot Tables, Team Leadership, Operations Management, Telecommunications, IP, IPTV, Wireless, Project Finance, Sales Support, International Finance, Mortgage Lending, Mortgage Banking, Residential Mortgages, Refinance Transactions, UMTS, VoIP, Sales, Management, Leadership, Broadband, Mobile Devices, Call Centers
Education
Universidad Interamericana de Puerto Rico 2006 — 2011
Finanza
University of South Florida 1997 — 2001
Mechanical Engineering
Claro Puerto Rico April 2015 - Present
Image Builders/Multi Plastic Inc. November 2014 - March 2015
Universidad Politécnica de Madrid September 2013 - July 2014
Image Builders/Multi Plastic Inc May 2013 - August 2013
CSA Group, Architects and Engineers (dba CSA Central, Inc.;) October 2012 - December 2012
Villegas y Asociados-Ingenieros, C.S.P.– September 2012 - October 2012
Desarrolladora JA, Inc. May 2012 - September 2012
Skills
SAP2000, AutoCAD, Project Estimation, SketchUp, Materials, ETABS, Concrete Materials, Concrete, Microsoft Excel, Microsoft Office, Structural Analysis, Finite Element Analysis, Water
Education
Universidad Politécnica de Madrid 2013 — 2014
Master in Engineering of Structures, Foundations and Materials, Civil Engineering
University of Puerto Rico-Mayaguez 2006 — 2011
Bachelor of Sciences, Civil Engineering
BD March 2015 - Present
Caribbean University August 2013 - February 2015
Tranz Global Xpress Freight March 2013 - April 2013
Claro Puerto Rico May 2012 - March 2013
Amgen August 2009 - May 2011
National Science Foundation June 2010 - August 2010
Boston University May 2009 - August 2009
University of Puerto Rico August 2008 - May 2009
Skills
Molecular Biology, PCR, Lifesciences, Western Blotting, DNA extraction, Microbiology, Biochemistry, Biotechnology, ELISA, DNA, Cell Biology, Protein Purification, Genetics, Bioinformatics, Protein Chemistry, Laboratory, Purification, Chemistry, Chromatography, Immunohistochemistry, Research, Science, SDS-PAGE, Microscopy, Spanish, Fluorescence Microscopy, Statistics, DNA sequencing, Immunology, Aseptic Technique, Genomics, Flow Cytometry, Data Analysis, Organic Chemistry, Scientific Writing, Mass Spectrometry, Immunofluorescence, HPLC, Electrophoresis, Gel Electrophoresis, Analytical Chemistry, Proteomics, Life Sciences
Education
Inter American University of Puerto Rico-Bayamon 2012 — 2014
Master's in Science Degree, Biology/Molecular Biotechnology
University of Puerto Rico-Bayamon 2007 — 2011
Bachelor's degree, Biology, General
Colegio Beato Carlos Manuel Rodriguez 2003 — 2007
General Studies, High School/Secondary Diplomas and Certificates, HIgh School
Claro Puerto Rico 2015 - Present
WorldNet March 2013 - March 2015
Alcatel-Lucent June 1999 - May 2009
Puerto Rico Telephone Company May 1989 - May 1999
Skills
Pre-sales, Telecommunications, VoIP, Ethernet, Unified Communications, Network Design, SIP, Fiber Optics, Switches, RF, Mobile Devices, Broadband, Cisco Technologies, WAN, Telephony, Wireless Networking, Troubleshooting, Solution Selling, WiMAX, QoS, Networking, Cellular Communications, Product Management, Routing, Routers, Data Center, IP, Wireless, MPLS, TCP/IP
Education
Inter-American University of Puerto Rico-Metropolitan Campus 1992 — 1998
Bachelor of Science (BS), Electrical and Electronics Engineering
Colegio Nuestra Sra. del Pilar
Claro Puerto Rico December 1999 - Present
Mary Kay Inc. 1998 - Present
First Bank January 1992 - January 1996
Pleasant Manor Nursing Home 1987 - 1988
Skills
Telecommunications, Wireless, Mobile Devices, Syniverse, Roamware, HLR, Troubleshooting, GSM, UMTS, Call Centers
Education
Universidad del Sagrado Corazón
Biology, Administracion de Empresas- Gerencia
Claro Puerto Rico September 2014 - Present
GomezLee Marketing June 2012 - Present
Open Mobile PR January 2009 - January 2012
almacenes plaza December 2008 - December 2010
Skills
Marketing Strategy, Sales Management, Social Media Marketing, Marketing, Brand Management, Cold Calling, Direct Sales, Sales Presentations, B2B, Lead Generation, Sales Process, Account Management, Advertising Sales, Salesforce.com, Sales Operations, Trade Shows, Sales, Selling, Outside Sales, Direct Marketing
Education
Universidad del Turabo 2008 — 2010
Associate's degree, architectural draftsman
Universidad del Turabo
Bachelor's degree, Psychology
JEL Consulting Inc September 2015 - Present
Puerto Rico Cambia Inc. November 2013 - Present
China Sourcing Group March 2013 - May 2014
Claro Puerto Rico June 2011 - May 2012
Skills
Team Leadership, Marketing, Microsoft Office, Microsoft Excel, Social Media, Marketing Strategy, English, Telecommunications, Teamwork, PowerPoint, Customer Service, Sales, Microsoft Word, Mobile Devices, Digital Marketing, Spanish, Marketing Communications, Negotiation
Education
Lee University
Bachelor of Science (B.S.), Theology/Theological Studies
University of The Nations 2011 — 2014
Associate of Arts (A.A.), Bible/Biblical Studies
Escuela Bilingue Padre Rufo 2007 — 2010
High School Diploma, General Studies
Merrill Lynch June 2014 - Present
AXA Advisors February 2013 - May 2014
Claro Puerto Rico November 2010 - May 2013
Citi 2004 - 2011
Citi 2006 - 2007
Citi 2005 - 2006
Skills
Retirement Planning, Portfolio Management, Risk Management, Asset Management, Wealth Management, Fixed Income, Mutual Funds, Asset Allocation, Financial Markets, Investment Strategies, Life Insurance, Equities
Education
Florida International University
Master of Business Administration (MBA)
University of South Florida 2000 — 2003
Bachelor of Business Administration (BBA)
Cámara de Representantes del Estado Libre Asociado de Puerto Rico March 2013 - June 2013
Comisión Estatal de Elecciones January 2013 - March 2013
Comision Estatal de Elecciones May 2012 - December 2012
Scotiabank February 2012 - April 2012
MMM Holdings Inc November 2011 - January 2012
Claro Puerto Rico March 2011 - June 2011
Triple S Salud October 2009 - May 2010
Camara de Representantes January 2009 - May 2009
Skills
Microsoft Office, Microsoft Excel, Research, Microsoft Word, PowerPoint, Customer Service, Strategic Planning, Project Management, Public Speaking, Government, Social Media, Public Affairs, Public Administration, Political Campaigns
Education
Universidad Del Este 2009 — 2011
Master of Public Administration (MPA), Public Policy Analysis, 3.75
Universidad de Puerto Rico en Carolina 2003 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Colegio Madre Cabrini 1991 — 2003
Diploma Escuela Superior, Curso General
Claro Puerto Rico August 2010 - Present
Puerto Rico Telephone April 1996 - July 2010
Municipio Autonomo de Carolina July 1995 - April 1996
Skills
Engineering, Telecommunications, Wireless, RF, Ericsson OSS, GSM, UMTS, LTE, IP, Routing, WAN, Switches, Wireless Networking, SS7, Telecommunications..., Network Design, 3G, HSPA, Routers, 2G, RAN, Troubleshooting, Cellular Communications, Project Planning, Ethernet, WCDMA, Telephony, TCP/IP, ATM networks, Broadband, Computer Network..., BSS, Fiber Optics, Network Engineering, Optical Fiber, 4G, GPRS, QoS, ATM Networks
Education
Universidad Politécnica de Puerto Rico
BSEE
Claro Puerto Rico August 2015 - Present
Dresscom INC. August 2014 - July 2015
Alcatel-Lucent August 2000 - July 2014
Kelly Services / Lucent Technologies February 2000 - May 2000
Skills
Integration, Routers, IP, Telecommunications, Wireless, TCP/IP, Mobile Devices, Wireless Networking, IPTV, Troubleshooting, Broadband, LTE, RF, Switches, CDMA, Networking, RF Engineering, Ethernet, 4G, Transmission, Fiber Optics, ATM networks, DSL, Optical Fiber, Antennas, Cisco Technologies, Mobile Communications, MPLS, Hardware, Provisioning, BSS, Cellular Communications, Satellite, Telephony, ATM Networks
Education
Universidad Politécnica de Puerto Rico 1993 — 2000
Bachelor's Degree, Communications
ORIENTAL BANK January 2013 - Present
Fox Television April 2012 - November 2012
Hilton Worldwide June 2010 - January 2012
Claro Puerto Rico February 2010 - June 2010
NYSERDA January 2009 - February 2010
Departmento De Hacienda January 2009 - May 2009
Oriental Bank August 2008 - January 2009
Hines July 2006 - July 2008
Newspaper Support Services June 2006 - July 2006
Consolidated Communications January 2006 - May 2006
Skills
Requirements Analysis, Business Analysis, Visio, Business Process..., Analysis, PeopleSoft, Business Process, Program Management, Cross-functional Team..., Access, Oracle, Budgets, Financial Analysis, Databases, Troubleshooting, ERP, Accounting, Testing, Management, Consulting, Financial Reporting, Auditing, PMP, Security, Training, Internal Controls
Education
Temple University 1995 — 1999
MBA, Finance
Temple University 1986 — 1990
BS, Accounting
Claro Puerto Rico July 2011 - July 2013
Claro May 2008 - July 2011
Claro February 2000 - May 2008
Skills
Telecommunications, Wireless, GSM, IP, Broadband, VoIP, VAS, BSS, 3G, Team Leadership, Vendor Management, Mobile Devices, CDMA, MPLS
Education
Universidad del Sagrado Corazón
Bachelor's degree, Telecommunications Management
AT&T May 2013 - Present
Claro Puerto Rico November 2011 - 2013
AIG June 2010 - November 2011
Cornell University January 2005 - May 2010
PCR Consulting December 2003 - December 2004
Skills
Ericson Mediaroom 2.X, VMware ESX, WIndows Server 2008 R2, Microsoft SQL Server, Workflow Deployment..., Web Services, High Availability, SCCM, Data Center, Project Management, Certificate Authority, Disaster Recovery, Troubleshooting, TCP/IP, Windows Server, Multicast, VOD, Hyper-V, EMC Networker, HP Blade C7000, vSphere 4 vCenter, Set Top Box, DRM, JIRA, IIS 7, XML/XSL, IIS, Metadata, RTP, SCCM 2007, SCOM 2007, Servers, DHCP, HP Proliant DL360 / 380..., Blade Center H, Isilon, HP Data Protector, HP MSL 4048, IBM X3650 M3, PowerShell, Wireshark, DELL PE R910, McAfee, IBM EXP 3512, IBM DS3512, PV TL2000, Xen App 5, Sun Solaris 6, SUN X4540, Software Installation
Education
Inter-American University of Puerto Rico-Arecibo Campus 2001 — 2003
Associate's degree, Computer Science, 3.4
Time Warner Cable December 2014 - Present
Liberty Cablevision of Puerto Rico November 2012 - December 2014
OneLink Communications November 2009 - December 2013
Adelphia Cable Communications July 2004 - November 2009
Claro Puerto Rico July 2002 - July 2004
Skills
VoIP, Telecommunications, Troubleshooting, Optical Fiber, Wireless Networking, Networking, Fiber Optics, SNMP, Integration, Cable Television, Cisco Technologies, Switches, IPTV, Ethernet, Technical Support, Routers, Routing Protocols, Network Administration, Cisco IOS, Security, Telecommunications..., CMTS, RF design, Satellite TV, Video over IP, C#, Java, Databases, Optical Network, Budgets, HD Video, Spectrum Analyzer, MPEG2, MPEG-4, Multiplexers, RGB, Aurora, CCOR, ARRIS, Motorola Hardware, Scientific Atlanta, DNCS, DAC, DTACS, C++ Language, Optical Ne, Encoding, Satellite Communications, Harmonic, Ericsson
Education
Universidad Politécnica de Puerto Rico 2009 — 2014
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
University of Puerto Rico-Mayaguez 1998 — 2001
Bachelor of Science (BS), Chemical Engineering
Claro Puerto Rico 2011 - Present
Skills
Telecommunications, Competitive Analysis, Strategic Planning, Media Relations, Marketing Strategy, Broadband, Advertising, Marketing, Internal Communications, Brand Management, Strategic Partnerships, Strategy, Product Management, Integrated Marketing
Education
Boston College - Carroll School of Management 1973 — 1977
GFI Software March 2014 - Present
Claro Puerto Rico April 2013 - January 2014
Claro Puerto Rico April 2012 - March 2013
WorldNet Telecommunications, Inc February 2001 - March 2012
PRT/Verizon 1996 - 2001
Skills
Telecommunications, Wireless, VoIP, IP, Network Design, Fiber Optics, WAN, Unified Communications, Data Center, Wireless Networking, Cloud Computing, Broadband, Switches, Cisco Technologies, Direct Sales, Solution Selling, Managed Services, Routers, Call Center, Mobile Devices, Integration, Call Centers, Optical Fiber, SIP, MPLS, Ethernet, Networking, Telephony, TCP/IP, Channel Partners, Network Architecture, Cellular Communications, Computer Network..., WiMAX
Education
University of Puerto Rico-Mayaguez 1989 — 1994
Bachelor of Science (BS)
Adianez
High School Diploma
Blackboard March 2014 - Present
Aristocrat Technologies, Inc. January 2010 - February 2014
Claro Puerto Rico May 2008 - December 2009
Aristocrat Technologies Inc. April 2005 - May 2008
Courtyard Marriott & Casino Del Sol August 2003 - April 2005
Skills
ITIL, Windows, Team Management, Linux, Hardware, TCP/IP, Team Building, Windows Server 2003, Problem Solving, SQL, Troubleshooting, Operating Systems, HTML, Customer Relations, Integration, Network Security, Active Directory, Firewalls, Windows Server 2008, MySQL, Microsoft Office, Microsoft Mediaroom, Windows Server, Red Hat Linux, Customer Lifecycle..., phpMyAdmin, Apache, Sendmail, Microsoft Exchange, PHP, CGI/Perl, Network Administration, Project Management, Management, IIS, Servers, VMware, IPTV, IT Operations, Telecommunications, System Deployment, Unix, DHCP, System Administration, Microsoft SQL Server, Data Center, Customer Service, IT Management, Networking, Virtualization
Education
University of Massachusetts at Lowell
B.S., Information Technology, Magna Cum Laude
MIT Sloan School of Management
Claro Puerto Rico May 1993 - Present
Puerto Rico Tourism Company 1997 - 1997
Franco Gomez Advertising 1988 - 1993
Skills
Public Relations, Advertising, Marketing Communications, Integrated Marketing, Telecommunications, Digital Marketing, Mobile Marketing, Online Marketing, Social Media Marketing, Team Leadership, Wireless, Account Management, Social Media, Mobile Devices, Strategy, Management, Strategic Planning
Education
Universidad del Sagrado Corazón 1983 — 1988
BA, Advertising and Journalism
Universidad del Sagrado Corazón
BA Advertising and Journalism
Claro Puerto Rico November 2013 - Present
Ericsson July 2010 - November 2013
Ericsson 2008 - 2009
Ericsson 2006 - 2007
Ericsson January 2002 - 2006
Ericsson January 2001 - June 2002
Ericsson 1998 - 2001
Ericsson June 1997 - June 1998
Movilnet 1995 - 1997
Telecomunicaciones Movilnet 1993 - 1995
Skills
Team Leadership, LTE, GSM, Telecommunications, 3G, 2G, Integration, Wireless, BSS, UMTS, Project Management, Cellular Communications, Core Network, GPRS, Operations Management, Service Delivery, Switches, Technical Support, VAS, SS7, WCDMA, Troubleshooting, VoIP, SDH
Education
Universidad Nacional Experimental Politécnica 'Antonio José de Sucre' 1987 — 1993
Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'
Bachelor of Engineer
Claro Puerto Rico August 2013 - Present
UPS April 2012 - July 2013
Nielsen September 2011 - March 2012
CBS Outdoor June 2008 - September 2011
Skills
New Business Development, Marketing, Account Management, B2B, Cold Calling, Sales Process, Sales, Sales Management, Direct Sales, Salesforce.com, Lead Generation, Marketing Strategy, Sales Operations, Sales Presentations, Key Account Management, Direct Marketing, Digital Marketing, Selling, Advertising, Marketing Communications, Online Advertising, Integrated Marketing, Market Planning, Email Marketing, Advertising Sales, Management, CRM, Strategy, Strategic Planning, Customer Service, Team Building
Education
Inter-American University of Puerto Rico-Metropolitan Campus
Bachelor’s Degree, Marketing/Marketing Management, General
Inter-American University of Puerto Rico-Metropolitan Campus
Bachelor's Degree, Business Administration and Management, General
Molina Healthcare March 2015 - Present
MMM Holdings Inc September 2013 - February 2015
Claro Puerto Rico December 2011 - October 2012
AT&T August 2008 - August 2010
Skills
Training, Management, Healthcare, Call Centers, Computer Proficiency, Microsoft Word, Microsoft Office, Ordering Office Supplies, Office orientated, Insurance Claims, Claims Resolution, Claims Handling, Call Routing, Technical Support, Customer Service, Leadership, Microsoft Excel, PowerPoint, Public Speaking, Sales, Strategic Planning, Team Building, Teamwork
Education
University of Phoenix
Bachelor of Public Relationship, Public Relations, Advertising, and Applied Communication
U.S. Department of State August 2015 - Present
Cellular Gallery Tech Center June 2015 - Present
United States Army Reserve December 2008 - Present
Claro Puerto Rico 2013 - April 2015
Skills
Troubleshooting, Security+, HTML, PHP, Visual Basic, Access, Wordpress, Blogging, Joomla, Social Media, SQL, Oracle SQL Developer, Problem Solving, C++, C#, CRM, Web Strategy, VB.NET, MySQL, AutoCAD, Photoshop, Ruby
Education
Universidad del Sagrado Corazón 2013 — 2015
Master of Science (MS), Information Systems Audit
Foro Europeo Escuela de Negocios de Navarra
Diploma in Management Information Technology in Europe
Universidad del Turabo 2010 — 2012
Bachelor of Business Administration (BBA), Computer Information Systems
Claro Puerto Rico December 2012 - Present
MDT Personnel January 2012 - November 2012
Payless ShoeSource January 2011 - December 2011
Skills
Computer Science, Computer Security, Healthcare Information..., Information Security, Sales Operations, Back Office, Clerical Work, Customer Service, Sales, Telecommunications
Education
National University College 2012 — 2016
Bachelor's degree in technology and application development
Miguel de cervantes saavedra 2006 — 2009
High School Diploma
PwC August 2015 - Present
Claro Puerto Rico March 2014 - August 2015
Lopito Ileana & Howie April 2012 - March 2014
Arteaga & Arteaga January 2011 - May 2012
GTA Marketing Agency 2011 - 2011
U.S. House of Representatives September 2010 - December 2010
Verizon Wireless March 2010 - August 2010
Skills
Social Media Marketing, Social Media, Public Relations, Advertising, Microsoft Office, Online Marketing, Digital Marketing, Marketing, Social Networking, Marketing Communications, Media Planning, Marketing Research, Spanish, Facebook, Integrated Marketing, Online Advertising, Brand Development, Event Planning, Research, Customer Service, Media Buying, Digital Media, Marketing Strategy, PowerPoint, Digital Strategy, Strategic Planning, Customer Relations, Budget Management, Competitive Analysis, Product Marketing, Account Management, Event Management, Media Relations, Market Research, Public Speaking, Copywriting, Social Media Monitoring, Email Marketing, YouTube, Management, Direct Marketing, Photoshop, Illustrator
Education
Universidad de Puerto Rico 2006 — 2010
BBA, Double Major: Marketing and Human Resource Managment
The Washington Center
Cordova Fernos Internship, Economics and Political Science
Dynamic Tower Services, Inc. May 2014 - Present
Self-employed May 2013 - Present
PROFESSIONAL SERVICES May 2002 - Present
Claro Puerto Rico March 2013 - May 2013
US Census Bureau April 2009 - June 2010
Skills
Electronic Engineering, Computers, Desktop Computers, Costumer service, Android, Windows XP Pro, Windows 7, Music Production, Pro Tools, Cubase, Mobile Devices, Smartphones, Customer Service, Electronics, Soldering, AutoCAD, Windows XP
Education
Instituto Tecnologico de Puerto Rico-Recinto de San Juan 2011 — 2013
Associate's degree, Electronic Engineering Technology
COMPU-TRAINING, HATO REY, PR 2002 — 2003
Certificate, Computer Repair Technician
Claro Puerto Rico February 2013 - Present
Claro January 2010 - February 2013
Claro August 2007 - December 2009
Claro February 2006 - August 2007
Skills
Sales Operations, Strategy, Customer Service, Leadership, Team Leadership, Sales, Training, Telecommunications, Sales Management, Project Management, Budgets, Retail, Direct Sales, Business Process..., Management, Business Development, Process, Process Management, Wireless, Strategic Planning
Education
Walden University 2013 — 2016
DBA Project Management, Project Management
University of Phoenix-Puerto Rico Campus 2003 — 2005
Master of Business Administration (MBA), Technology Management
University of Puerto Rico-Mayaguez 1997 — 2002
Bachelor of Business Administration (BBA), Industrial Management
Frutos del Guacabo Inc. May 2014 - Present
Claro Puerto Rico November 2010 - June 2014
NAFI / NFI December 2008 - October 2010
Skills
Spanish, Human Resources, English, Customer Service, Sales Management, Project Planning, Sales Leadership..., Entrepreneurship, Program Management, Sales, New Business Development, Public Relations, Teamwork, Marketing, Team Building, Team Leadership, Strategic Planning, Organizational..., Strategy, Management, Training, Business Strategy, Marketing Strategy, Social Networking, Networking, Public Speaking, Advertising, Event Management, Performance Management, Retail, Mobile Devices, Marketing Communications, Direct Sales, Social Media, Social Media Marketing
Education
NON Profit Institute 2014 — 2014
Taller, Propuestas - Paso a Paso, Certification
University of Phoenix 2009 — 2010
Master's Degree, Health/Health Care Administration/Management, 12 credits
Universidad Central De Bayamon, Puerto Rico 1998 — 2008
Bachelor's Degree, Human Resources Management/Personnel Administration, General
Claro Puerto Rico November 2014 - Present
Atlantic University College August 2013 - Present
GFR Media November 2012 - Present
Badillo Nazca Saatchi & Saatchi August 2012 - Present
Jeshua Gonzalez August 2006 - Present
PJ Gaffers March 2012 - July 2012
Savannah College of Art and Design January 2010 - May 2012
Rojo Chiringa, Corp. January 2008 - December 2009
Centro de Diseño de la Escuela de Artes Plasticas January 2007 - December 2008
Skills
Final Cut Pro, After Effects, Video Editing, Avid, Film Production, Photoshop, Pro Tools, Animation, Illustrator, Motion Graphics, Film, Creative Direction, Cinematography, Graphic Design, Adobe Creative Suite, Camera, Video Production, Photography, Post Production, Camera Operation, Short Films, Video
Education
Savannah College of Art and Design 2010 — 2012
MFA, Film and TV Department
Savannah College of Art and Design 2010 — 2012
Master of Fine Arts, Cinematography and Film/Video Production
2009 Escuela de Artes Plasticas 2004 — 2009
Bachelor of Fine Arts, Graphic Design and Motion Media
Escuela de Artes Plasticas de Puerto Rico 2004 — 2009
BFA, Graphic Design and Motion Media
NetworkingSolutionsPR January 2013 - Present
Worldwide technology services January 2014 - August 2015
Claro Puerto Rico January 2012 - January 2014
Urban Loft Online June 2010 - January 2012
Bonn Construction May 2007 - April 2010
IGG Illusions February 2006 - May 2007
Skills
Programming, Networking, Construction, Telecommunications, Wireless, VoIP, IP, Integration, Switches, Mobile Devices, Unix, Broadband, Routers, Network Design, Cisco Technologies, Troubleshooting, WAN, Requirements Analysis, GSM, Data Center, MPLS, Linux, TCP/IP, Web Design, POS, Inventory Control, Dreamweaver, .NET, Social Networking, Servers, Windows Server, Operating Systems, Windows XP, Software Installation, Technical Support, Windows 7, Wireless Networking, System Deployment, Telephony, Cabling, Ethernet, SIP, IPTV, VPN, Computer Network..., Network Administration, Network Architecture, Hardware, Network Security, Network Engineering
Education
Universidad de Puerto Rico 2002 — 2006
Bachelor's Degree, Computer Science, B
Centro De Distribucion Econo July 2015 - Present
GFR Media April 2015 - June 2015
Claro Puerto Rico August 2014 - December 2014
Triple S Salud 2012 - 2013
Casiano Communications 2010 - 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Research, Project Management, Leadership, Event Planning, Marketing, Public Relations, Data Entry
Education
Universidad del Sagrado Corazón
Production and Marketing of Events, Business Administration, Bachelor
The Franklin Johnston Group December 2014 - September 2015
Claro Puerto Rico January 2011 - May 2012
La Concha Resort September 2008 - July 2010
Edgardo Santiago & Associates August 2001 - November 2004
Gafas & Gafas January 1999 - July 2001
Skills
Effective in setting..., Fast learning and..., Organized, responsible,..., . Ability to work under..., teamwork, multitasking..., Ability to prepare..., Work with public, good..., Public Diplomacy, Hospitality Industry, Telecommunications, Data Entry, Customer Service, Administrative..., Clerical Skills, Office Administration, Accounts Receivable, Accounts Payable, Payroll, Sales, Customer Satisfaction, Time Management, Management, Food & Beverage, Event Planning
Education
Universidad Central de Bayamón 2003 — 2006
Master Degree, Organizational Psychology not finish
Universidad Central de Bayamón 1997 — 2002
Bachelor Degree, Psychology
FM Group P.R. March 2015 - June 2015
Jeans.com November 2014 - February 2015
Claro Puerto Rico August 2014 - September 2014
Security and Health Occupational Office UPR, Mayaguez February 2013 - July 2014
McDonald's Corporation June 2010 - August 2013
TonerXpress June 2013 - July 2013
Skills
Microsoft Word, Windows, Microsoft Office, Microsoft Excel, Access, Visual Basic, Customer Service, PowerPoint, Public Speaking, Mac OS
Education
University of Puerto Rico-Mayaguez 2007 — 2015
Bachelor of Business Administration (BBA), Computer and Information Systems
Asunción Rodríguez de Sala 2004 — 2007
High School Diploma
Hyundai de Rio Grande July 2015 - Present
Claro Puerto Rico February 2015 - June 2015
Bella International December 2011 - November 2014
AT&T January 2008 - September 2011
Skills
Automotive Aftermarket, Automotive Repair, Customer Satisfaction, Customer Service, Inventory Management, Warranty, Sales, Retail, Teamwork, Continuous Improvement, Vehicles, Customer Experience, Reynolds, Automotive Electronics
Education
UNE 2005 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Universidad de Puerto Rico 2001 — 2005
Bachelor of Business Administration (BBA), Commercial and Advertising Art
Business Technology Group March 2015 - Present
Global Learning and Consulting June 2011 - May 2014
Claro Puerto Rico September 2009 - June 2011
Quantum Business Engineering September 2005 - June 2011
Skills
Data Center, Windows Server, Java, Integration, Linux, Cloud Computing, Virtualization, Network Security, Microsoft SQL Server, Computer Hardware, Network Administration, Active Directory, Servers, Technical Support, TCP/IP, DNS, ITIL, Operating Systems, VMware, Disaster Recovery
Education
Universidad Politécnica de Puerto Rico
Master's degree, Computer Science - IT Management and Information Assurance
Universidad de Puerto Rico-Recinto de Bayamon
Bachelor's degree, Computer Science
JetBlue Airways November 2014 - June 2015
Exceptional Staffing, Inc. October 2013 - November 2014
Popular Community Bank October 2013 - January 2014
ManpowerGroup September 2012 - December 2012
Claro Puerto Rico January 2012 - July 2012
Universidad del Este February 2011 - June 2011
Skills
Bilingual, English-Spanish, Microsoft Office, Type 45- 50 words per..., Customer Service, Ability to train others, Facebook, Internet, Sales, Data Entry, Retail, Marketing, Public Speaking, Social Networking, Management, Microsoft Excel, Training, Teamwork, PowerPoint, Microsoft Word, Hospitality, Tourism
Education
Universidad Del Este 2011 — 2017
Bachelor's degree, Criminal Justice, GPA 3.45
Universidad Del Este 2010 — 2011
Associate of Science (A.S.), Hotel/Administration/Management, 3.33
Claro Puerto Rico 2015 - Present
EJ Sound January 2013 - Present
Mayaguez Indios Baseball Club October 2014 - February 2015
Pontificia Universidad Católica de Puerto Rico August 2013 - May 2014
Skills
Adobe Premiere Pro, Adobe Audition, Photoshop, Microsoft Office, Edición, Comunicados de prensa, Redes sociales, Sonido, Entrevistas, Liderazgo de equipos, Desarrollo web, Telecomunicaciones, Trabajo en equipo, Redes informáticas
Education
2011 — 2014
Bachillerato en Administracion de Empresas - Comunicaciones en los Negocios, Comunicaciones en los Negocios
Pontificia Universidad Católica de Puerto Rico-Recinto Mayaguez 2011 — 2014
Bachelor of Business Administration (B.B.A.), Medios en Comunicacion, 3.98
Claro Puerto Rico November 2000 - Present
Deloitte & Touche LLP 1998 - 2000
Skills
Accounting, Corporate Tax, Tax, Telecommunications, Wireless, Internal Controls, Income Tax, Auditing, CPA, GAAP
Education
Universidad de Puerto Rico 1993 — 1998
Business Administration, Accounting
Colegio Espiritu Santo 1989 — 1993
Claro Puerto Rico January 2011 - Present
Sistema TV 2015 - 2015
Education
Universidad del Turabo 2002 — 2015
Bachillerato en Comunicaciones General, Comunicaciones
Claro Puerto Rico July 2013 - Present
Ralph Lauren Factory Store October 2011 - July 2013
Skills
Retail, Loss Prevention, Retail Sales, Customer Service, Organizational..., Employee Training, Hiring, Training, Recruiting, Team Building, Employee Relations, Human Resources, Performance Management, Leadership Development, Interviews, Job Analysis, Sourcing, New Hire Orientations, Organizational..., Microsoft Office
Education
Carlos Albizu University - San Juan Campus 2011 — 2013
Master's degree, Industrial and Organizational Psychology, 3.85 GPA
University of Puerto Rico-Mayaguez 2006 — 2011
Bachelor's degree, Psychology, 3.19 GPA
Claro Puerto Rico September 2010 - October 2013
Telcel October 1999 - September 2010
Skills
Core Network, HLR, HSS, MSC-S, OSS, UNIX, ERICSSON HLR REDUNDANCY..., BSC, SIGTRAN, SS7, ISUP, BSSAP, CORE NETWORK TOOLS, VISUAL BASIC, CITRIX, AMOS, REMEDY, ISSUE TRACK, WMS, RMT, NodeB, Networking
Education
Universidad de Guadalajara 1994 — 1999
BA in Computer Engineering.
Claro Puerto Rico June 2014 - Present
H&R Block January 2014 - April 2014
Skills
Accounting, Tax, General Ledger, Accounts Payable, Accounts Receivable, Payroll, Income Tax, Microsoft Excel, Journal Entries, PowerPoint, Microsoft Word, Microsoft Office, Team Leadership, Financial Analysis, Financial Reporting, Management, Software Documentation, Financial Accounting, Business Strategy, Budgets, Team Building, Merchandise Planning, Logistics Management
Education
Dewey University 2010 — 2014
Bachelor of Business Administration (BBA), Accounting and Business/Management
Claro Puerto Rico September 2013 - Present
Mapfre October 2006 - September 2013
Hospital Pavia June 2003 - July 2006
DIRECTV August 2002 - June 2003
Skills
Bilingual, proficient..., CPA license, Financial Reporting, Internal Controls, Accounts Payable, US GAAP, QuickBooks, Financial Accounting, Financial Analysis, Accounts Receivable, Payroll, Account Reconciliation
Education
Universidad de Puerto Rico 1997 — 2001
Bachelor of Business Administration (B.B.A.), Accounting
Claro Puerto Rico 2015 - Present
Self-employed January 2006 - Present
Solutions Over IP November 2013 - November 2014
Skills
Project Management, Linux, Product Management, Troubleshooting, Software Development, OS X, SQL, Java, HTML, JavaScript, Integration, Windows, Management, Agile Methodologies, Microsoft Office
Education
Universidad de Puerto Rico 2004 — 2009
Bachelor of Business Administration (BBA), Tecnología informática/Tecnología de sistemas informáticos
Claro Puerto Rico November 2010 - Present
Claro Puerto Rico July 2004 - November 2010
Claro Puerto Rico September 1999 - July 2004
Skills
Billing Systems, Business Analysis, Business Process, Requirements Analysis, Software Project..., Integration, Provisioning, Project Management, Systems Analysis, Analysis, GSM, Software Documentation, 3G, Wireless, Telecommunications, Telecommunications..., BSS, Customer Service, Requirements Gathering, Testing, SDLC, Project Planning, User Acceptance Testing, Management, Risk Management, Vendor Management, PMP, Visio, System Deployment, IT Service Management, Solution Architecture, PMO, IT Management, Databases, Oracle, SharePoint, Unix
Education
Inter-American University of Puerto Rico-Metropolitan Campus 2003 — 2006
Bachelor of Business Administration (BBA), Accounting
Claro Puerto Rico August 2014 - October 2014
US Army August 2013 - February 2014
Skills
Diseño gráfico, Servicio de atención al..., Photoshop, Satisfacción del cliente, Microsoft Word, Microsoft PowerPoint, Redes sociales
Education
Universidad Del Este 2015 — 2017
Claro Puerto Rico January 2013 - Present
Veintinueve de Febrero, Inc. May 2011 - January 2013
Carrión Laffitte & Casellas Inc. January 2011 - April 2011
The Vidal Partnership June 2010 - August 2010
Women's Marketing Inc. October 2009 - May 2010
de la Cruz & Associates June 2009 - August 2009
JMD Communications May 2008 - August 2008
Skills
Marketing, Advertising, Events, Proficient in MS..., Account Management, Press Releases, Public Relations, Marketing Strategy, Creative Direction, Integrated Marketing, Microsoft Office, Marketing Communications, Media Planning, Social Media, Online Advertising, Newsletters, Social Networking, Social Media Marketing
Education
Fairfield University 2006 — 2010
Bachelor of Science (BS), Marketing major/ Italian language minor
University of Florence
Study Abroad Program, Italian Language and Literature
Academia del Perpetuo Socorro
Highschool Class 2006
Claro Puerto Rico April 2015 - Present
7th teknologies December 2013 - April 2014
Longo PR 2011 - 2011
Skills
Construction, Construction Management, Civil Engineering, Concrete, AutoCAD, Project Estimation, Contract Management, Road, Engineering, Water, Microsoft Office, Microsoft Project
Education
Polytechnic university of Puerto Rico 2014 — 2016
Master's degree, Civil Engineering-construction
Polytechnic university of Puerto Rico 2008 — 2013
Bachelor of Science (BS), Civil Engineering
University of Puerto Rico-Ponce 2005 — 2008
Associate's degree, CAD Drafting/Civil engineering technology
Claro Puerto Rico January 1998 - Present
Education
Universidad de Puerto Rico 1993 — 1994
Claro Puerto Rico June 2015 - Present
Claro Puerto Rico 2012 - July 2015
Empresas Fonalledas Inc 2010 - 2012
Correctional Health Services Corp. 2006 - 2010
Skills
Internal Audit, Fraud Detection, Training Delivery, Enterprise Risk..., Risk Assessment, Analysis, Risk Management, Financial Analysis, Financial Accounting, IT Audit
Education
Caribbean University-Carolina 2005 — 2007
Master of Business Administration (M.B.A.), Accounting
Universidad de Puerto Rico 1998 — 2003
Bachelor of Business Administration (B.B.A.), Accounting
Claro Puerto Rico August 2014 - Present
Puerto Rico Telephone January 2012 - Present
Claro Puerto Rico May 2010 - January 2012
Claro Puerto Rico March 2008 - May 2010
US Army November 1988 - November 1991
Skills
IP, Wireless, Mobile Devices, VoIP, Telecommunications, GSM, MPLS, VAS, Computer Network..., 3G, Troubleshooting, Testing, Transmission, LTE, Cisco Technologies, Networking
Education
University of Phoenix 2009 — 2012
BSA, Administartion
Institute Of Multiple Technologies 1986 — 1988
Associate Degree, Electronics
Claro Puerto Rico November 2008 - Present
Skills
Microsoft Office, Solidworks, Telephone Skills, Automotive, NI LabVIEW, Labview, Visual Basic, Fluid Mechanics, Leadership, Troubleshooting, COMSOL, RSLogix
Education
Universidad del Turabo 2008 — 2015
Bachelor’s Degree, Mechanical Engineering
Granite Telecommunications August 2015 - Present
HG Medical PSC March 2015 - July 2015
Triple-S July 2013 - September 2014
Make a Wish Puerto Rico October 2008 - August 2014
CUTCO Cutlery June 2008 - August 2014
Claro Puerto Rico April 2011 - August 2013
Skills
Marketing, Social Media, Marketing Strategy, Advertising, Customer Service, Social Media Marketing, Marketing Communications, Management, Public Relations, Sales, Strategic Thinking, Fully bilingual English, Problem Solving, Contextual Inquiry
Education
Polytechnic University of Puerto Rico 2009 — 2014
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Searching for new job Opportunities. Outside Plant PlannerCarso Infraestructura y ConstruccionApril 2014 - July 2015
Searching for new job Opportunities. January 2010 - April 2014
Cruz Consulting Group December 2010 - July 2011
Retired January 2010 - December 2010
Claro Puerto Rico September 2008 - December 2009
Claro Puerto Rico November 2007 - September 2008
Puerto Rico Telephone Company November 2005 - January 2007
Puerto Rico Telephone Company November 1995 - January 2005
Puerto Rico Telephone Company May 1978 - November 1995
Skills
Microsoft Office, XP, Outlook, Wireless, Telecommunications, VoIP, IP, Network Design, Cabling, Broadband, WAN, Cisco Technologies, Telecommunications..., Ethernet, Routing, Troubleshooting, Mobile Devices, Software Installation, Telephony, MPLS, Wireless Networking, Networking, TCP/IP, GSM, Security, Fiber Optics, Optical Fiber, Computer Network..., CDMA, Integration, Routers, Unified Communications, SIP, LTE
Education
Universidad Politécnica de Puerto Rico 1983 — 1992
BSEE, Electrical and Electronics Engineering
UNIVERSITY OF PUERTO RICO 1974 — 1977
Associate, Civil Engineering; Structural Design
UNIVERSITY OF PUERTO RICO 1974 — 1977
Associate, Civil Engineering; Surveying and Road Design
Miguel de Cervantes Saavedra 1972 — 1974
High school, General
Claro Puerto Rico April 2012 - Present
Skills
Project Management, Wireless, Team Leadership
Education
Bradley University 1977 — 1982
Claro Puerto Rico November 2013 - Present
Ediciones Santillana June 2012 - October 2013
NetSecure Group, Inc January 2011 - September 2011
International Restaurant Services, Inc January 2008 - December 2010
Islandwide Express / Islandwide Logistics November 2002 - December 2007
Islandwide Group February 2002 - December 2007
Islandwide Express February 2002 - November 2002
Enron International subsidiary August 2000 - February 2002
MicroNet, Inc February 2000 - August 2000
Island Finance P.R., Inc April 1997 - February 2000
Skills
Computer Security, Computer Hardware, Apple, NRA, Glock, Network Security, Physical Security, Cloud Computing, Virtualization, Windows Azure, Windows Server, Mobile Applications, Applications, IT Management, Business Analysis, Troubleshooting, Switches, Disaster Recovery, Linux, Servers, Security, Windows 7, Access Control, Windows 8, VMware ESX, Application Development..., IT Infrastructure..., IT Infrastructure Design, IT Infrastructure..., SQLWindows, SQL Azure, VoIP, Mobile Devices, Application Security, Datacenter..., Visual Studio, Business Continuity, Business Intelligence, Databases, Hardware, Information Security, Information Technology, Infrastructure, Integration, Microsoft SQL Server, Mobile Technology, Networking, Routers, SQL, Software Installation
Education
University of Phoenix 2002 — 2007
Computer Science Major
Seaborne Airlines January 2014 - Present
Claro Puerto Rico 2012 - 2014
Roblex Aviation 2007 - 2013
Neptuno Networks 2012 - 2012
Sunrise Communications LLC 2009 - 2011
Red Tower PR January 2008 - June 2009
Alcatel-Lucent April 1999 - January 2008
AT&T April 1991 - April 1999
NEC 1984 - 1990
Skills
Telecommunications, Aviation, Mobile Devices, Team Leadership, New Business Development, Wireless, Business Strategy, Start-ups, Airlines, Management, Program Management, Sales Management, E-commerce, Team Building, Project Management, Negotiation, VoIP, Contract Negotiation, Product Management, IP, GSM, Aircraft, Flight Safety, Piloting, Flight Planning, Crew Resource Management, Airports, LTE, Network Design, Networking, UMTS, CDMA, Cross-functional Team...
Education
San Juan PR
Electrical, Electronics and Communications Engineering
Stevens Institute of Technology
Program Management Professional
Claro Puerto Rico January 2012 - Present
Telmex Argentina October 2006 - October 2011
Telmex Internacional 2006 - 2011
Telmex March 1985 - September 2006
Skills
Telecommunications, Team Leadership, Organizational..., Change Management, VoIP, HR Consulting, Negotiation, Talent Management, Business Strategy, Coaching, Wireless, Management, Spanish, IP, Strategic Planning, English, Project Management
Education
Universidad de Negocios ISEC 1986 — 1989
LAE, Relaciones Industriales
Claro Puerto Rico October 2011 - Present
High Technology Academy January 2013 - May 2013
U. S. Department of Energy November 2010 - March 2013
D-Best Engineering Services July 2011 - November 2011
CEMEX August 2007 - November 2008
Skills
Construction Management, Construction, Contract Management, Contract Negotiation, Project Planning, HVAC, AutoCAD, Budgets, Project Management, Microsoft Office, Engineering, Strategic Planning
Education
Pontificia Universidad Católica de Puerto Rico 2008 — 2010
Master of Business Administration (MBA), Accounting, 3.91
University of Puerto Rico-Mayaguez 2000 — 2007
Bachelor's degree, Electrical and Electronics Engineering, 3.00
Claro Puerto Rico January 2006 - Present
Skills
Marketing Strategy, Advertising, Digital Marketing, Television, Broadcast
Education
Universidad Interamericana de Puerto Rico 2013 — 2017
Doctor of Law (J.D.), Law
Universidad de Puerto Rico 1997 — 2002
Bachelor of Business Administration (BBA), Marketing
Colegio Marista
High School Diploma
MMM Holdings Inc November 2013 - Present
Claro Puerto Rico March 2012 - October 2013
EVERTEC August 2011 - February 2012
GoNet USA July 2010 - July 2011
GoNet USA April 2010 - July 2011
GoNet USA September 2009 - March 2010
GoNet USA May 2006 - January 2009
IPSE Tech November 2006 - February 2007
Publikioskos March 2005 - May 2006
IPSE Tech November 2004 - March 2005
Skills
MySQL, PHP, Business Intelligence, Mobile Devices, Web Development, Web Applications, CSS, Agile Methodologies, JavaScript, Software Development, Business Analysis, Telecommunications, Mobile Applications, HTML, HTML 5
Education
URJC online 2015 — 2015
Agilidad y Lean. Gestionando los proyectos y negocios del s. XXI, Gestión de proyectos, Scrum and XP introduction
Instituto Tecnológico y de Estudios Superiores de Monterrey 1999 — 2001
Master Degree in Information Technologies Management, MTI
Instituto Tecnológico de Veracruz 1992 — 1997
Bachelor of Computer Systems Engineering, Software Engineer
Claro Puerto Rico December 2014 - Present
YoSoyAndroid May 2010 - December 2014
HIT Interactive Marketing Group February 2014 - May 2014
Claro Puerto Rico September 2012 - February 2014
Claro Puerto Rico May 2010 - September 2012
Claro Puerto Rico April 2009 - March 2010
Claro Puerto Rico June 2008 - August 2008
Sears Holdings Corporation October 2007 - February 2008
A. Oscar Rivera, Inc. April 2007 - October 2007
Skills
Integrated Marketing, Online Advertising, Advertising, Direct Marketing, Market Research, Creative Direction, Social Media Marketing, Digital Marketing, Social Media, Marketing, Email Marketing, Marketing Communications, Media Planning, Corporate Communications, Social Networking, Mobile Marketing, Public Relations, Management, Online Marketing, Brand Development, Blogging, Digital Media, Marketing Research, Digital Strategy, Facebook, Strategic Planning, Event Planning, Google Analytics, Media Relations, Data Collection, Product Placement, Budgets, New Business Development, Account Management, Brand Management, B2B, SEO, Internal Communications, Product Development, Positioning, Media Buying, Marketing Management, E-commerce, Web Development, Social Media Measurement, Copywriting, Microsoft Office, Branding Development, Brand Awareness, Telemarketing
Education
Universidad del Sagrado Corazón 2007 — 2012
Bachelor of Arts (B.A.)
Universidad de Puerto Rico 2003 — 2006
Bachelor of Science (B.S.)
Air Products February 2015 - Present
Olympus February 2013 - October 2014
Amdocs May 2012 - February 2013
Claro Puerto Rico October 2009 - February 2011
Pfizer May 2008 - February 2009
Amgen May 2008 - February 2009
GlaxoSmithKline Biologicals July 2006 - June 2007
Schering-Plough Pharmaceuticals August 1999 - June 2006
Software System Consultants 2001 - 2002
Skills
Databases, SDLC, Visio, Data Management, Microsoft SQL Server, RPG, Oracle, Requirements Analysis, Business Objects, Business Intelligence, Java, Software Documentation, Business Analysis, Data Warehousing, SQL, UML, DB2, Software Project..., Software Development, Analysis, Quality Assurance, SOA, Web Services, Agile Methodologies, SOAP, Programming, AJAX, OOP, Integration, Telecommunications, Enterprise Architecture, Visual Basic
Education
Universidad Interamericana de Puerto Rico 2008 — 2010
Master of Science (M.Sc.), Information Open Systems, Summa Cum Laude
Universidad Interamericana de Puerto Rico 2000 — 2007
Bachelor of Arts (B.A.), Music Performance, General, Cum Laude
Universidad de Puerto Rico 1984 — 1989
Bachelor of Applied Science (B.A.Sc.), Mathematics and Computer Science
MMM Holdings Inc April 2014 - Present
Claro Puerto Rico January 2009 - December 2013
AtlasBits January 2006 - December 2009
Puerto Rico Telephone Company January 2000 - December 2005
Puerto Rico Telephone Company January 1989 - December 2000
Cincinnati Milacron January 1984 - December 1987
Skills
Telecommunications, Business Analysis
Education
University of Puerto Rico-Mayaguez 1978 — 1993
Bachelor's Degree, Electrical and Electronics Engineering, 3.5
Xavier University 1986 — 1988
Business Administration and Management, General
Claro Puerto Rico November 1983 - Present
Skills
IP, Cisco Technologies, VoIP, Switches, WAN, Firewalls, Network Design, OSPF, Routers, Data Center, MPLS, Wireless, QoS, Telecommunications, Security, Routing, Network Security, Ethernet, Troubleshooting, Networking, BGP, Broadband, Integration
Education
Universidad de Puerto Rico 1979 — 1983
Bachelor's degree
Correctional Health Services Corp. July 2015 - Present
Claro Puerto Rico September 2007 - June 2015
Sears Holdings Corporation July 2006 - September 2007
Sears Holdings Corporation 2005 - 2006
Sears Holdings Corporation September 2002 - June 2005
Skills
Databases, SQL, PeopleSoft, Java, Business Analysis, Software Documentation, Unix, Microsoft SQL Server, JavaScript, Integration, Requirements Analysis, Visual Basic, Business Intelligence, CSS, HTML, Recruiting, Web Development, XML, ERP, Human Resources, Payroll, Microsoft Office, Microsoft Excel, Programming Languages, Weblogic, Tuxedo, Employee Training, Affirmative Action..., Web Design, Conflict Resolution, .NET, Eclipse, Windows Server, jQuery, Systems Analysis, Linux, Software Development, Oracle SQL, Crystal Reports, Active Directory, JSP, Programming, ETL, MS Reporting Services, Oracle, SDLC, Training
Education
University of Phoenix 2006 — 2008
MBA, Master Human Resources Management
University of Puerto Rico 2000 — 2005
BS, Computer Science
Claro Puerto Rico June 2013 - Present
AT&T (Centennial acquired by AT&T on 2009) July 2008 - May 2012
Centennial Wireless January 2008 - June 2008
Centennial Wireless March 2004 - December 2007
Centennial Wireless January 2002 - March 2004
Skills
Business Intelligence, Business Analysis, Six Sigma, Reporting & Analysis, Executive Reporting, Data Analysis, Vendor Management, SQL, SAP/Business Objects, Customer Service, Customer Support, ATM networks, Business Process..., Technical Writing, TBS Metasolv System and..., Telecommunications, Microsoft SQL Server, SQL Server Management..., Trend Analysis, Switched Services, Ethernet services and..., Project Management..., Network Troubleshooting, MS Access, MS Visio, Data Modeling, Leadership, Management, Training (Management,..., ETL, Databases, Transmission..., Relational Databases, Data Reconciliation, Sales Process and..., Broadband Networks, Data Warehousing, Microsoft Excel, Marketing data, Inventory Analysis, Financial Analysis, Financial Reporting, Revenue Analysis, Technical Support, Migration Projects, Data Migration, System Migration, VIP Customers, Metrics Reporting, Data Research
Education
Universidad de Puerto Rico 1993 — 1997
Bachelor of Arts, Psychology
Dattum Developments April 2013 - Present
T-Mobile Puerto Rico April 2011 - March 2013
Claro Puerto Rico May 2007 - January 2010
Education
Universidad de Puerto Rico 1995 — 2000
Bachelor of Business Administration (B.B.A.), marketing
Self-employed January 2003 - Present
Claro Puerto Rico February 2010 - June 2013
Skills
Integration, Mobile Devices, Business Analysis, Requirements Analysis, Troubleshooting, SDLC, Test Planning, Scrum
Education
University of Puerto Rico-Bayamon 1997 — 2001
Self Employed 2012 - Present
Humana 2012 - 2012
Casiano Communications September 2009 - January 2011
Claro Puerto Rico 2008 - 2009
Skills
Software, Hardware, Computer Network..., Wireless Networking, Computer Repair, Programming, Graphic Design, Social Media Marketing, Manage Complex Projects, Computer Maintenance, Sales, Customer Service, Experienced Trainer
Education
Colegio Universitario de San Juan 2003 — 2007
Associate's degree, Computer and Information Sciences and Support Services
Art Institute of Fort Lauderdale
Graphic Design
Cornerstone Christian School
GED, High School/Secondary Diploma Programs
Claro Puerto Rico
Skills
Business Analysis, Teamwork, Wireless, Telecommunications, Vendor Management, Mobile Devices, Product Management, Customer Service, Integration, Microsoft Office
Education
University of Puerto Rico-Mayaguez
Accounting
Direct General Auto Insurance February 2015 - Present
AGMUS Ventures, Inc. September 2012 - January 2015
Claro Puerto Rico December 2011 - September 2012
LLMD, PSC February 2010 - December 2011
U.S. Department of Education August 2008 - May 2009
Skills
Microsoft Word, English, Microsoft Office, Higher Education, Customer Service, PowerPoint, Spanish, Editing, Microsoft Excel, Research, BANNER
Education
University of South Florida
Master’s Degree, Accounting and Finance
University of Puerto Rico 2005 — 2009
Bachelor of Business Administration (BBA), Office Management and Supervision
Wovenware January 2014 - Present
Claro Puerto Rico June 2003 - January 2014
Cingular Wireless May 1999 - May 2003
PR Computer June 1996 - June 1999
Skills
Business Analysis, Requirements Analysis, Requirements Gathering, Software Project..., Systems Analysis, Business Intelligence, Visio, Business Process, Business Requirements, Change Management, PMP, Software Development, Software Documentation, Integration, Vendor Management, Project Management
Education
Universidad del Sagrado Corazón
Bachelor Degree, Business Administration, Major in Computer Information System
Claro Puerto Rico January 2014 - Present
Claro Puerto Rico 2011 - January 2014
Claro Puerto Rico 2007 - 2011
PRTC 2001 - 2007
PRTC 1996 - 2001
PRTC 1994 - 1996
PRTC 1992 - 1994
Skills
Bilingual-English/Spanis..., Telecommunications, IP, VoIP, Network Design, Switches, Integration, Cisco Technologies, Troubleshooting, Broadband, DSL, Project Planning
Education
University of Puerto Rico School of Law 1994 — 1999
Doctor of Law (J.D.)
Universidad Politécnica de Puerto Rico 1992 — 1994
Masters in Engineering Management
Cornell University 1987 — 1991
Bachelor of Science (BS), Electrical and Electronics Engineering
HILTON WORLDWIDE, MEMPHIS TENNESSE June 2010 - March 2012
Fox Filmed Entertainment July 2010 - 2012
Nexvel Consulting, LLC May 2010 - June 2010
DEPARTMENTO DE HACIENDA project, SAN JUAN PUERTO RICO March 2009 - May 2010
ORIENTAL BANK August 2008 - March 2009
Hines July 2006 - July 2008
Consolidated Communications January 2006 - May 2006
Claro Puerto Rico January 2004 - June 2005
Verizon November 1995 - May 2003
KPMG US August 1992 - November 1995
Education
Temple University 1990 — 1999
MBA; BS, Finance, Philadelphia Pennsylvania; Accounting, Philadelphia Pennsylvania
Delta Dental of Puerto Rico January 2015 - Present
Claro Puerto Rico February 2014 - April 2015
Caribbean International News/El Vocero 1997 - September 2013
Pizarro Law Office February 2001 - June 2002
Skills
Customer Service, Microsoft Office, Spanish, Outlook, PowerPoint, Microsoft Excel, Team Leadership, Microsoft Word, Social Networking
Education
Universidad del Sagrado Corazón 1987 — 1992
Communications, Journalism
Colegio La Merced
Claro Puerto Rico
Education
Universidad de Puerto Rico 2006 — 2011
Agronomy and Crop Science
Claro Puerto Rico October 2012 - Present
Coqui.net Corporation December 2009 - October 2012
Coqui.net Corporation January 2008 - October 2009
Coqui.net Corporation April 2007 - January 2008
Skills
Telecommunications, Team Leadership, Project Management, Project Planning, Business Analysis, Process Improvement, Management, Microsoft Project, Call Centers, Integration
Education
Universidad de Puerto Rico
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Universidad Del Este
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
United Electric Apprentice electricialSutton electricOctober 2012 - May 2013
Claro Puerto Rico November 2011 - August 2012
Education
Liceo de Arte y Tecnologia 2010 — 2011
Technical degree, Electrician
Universidad Interamericana de Puerto Rico 2003 — 2009
Bachelor of Arts (B.A.), Music
Claro Puerto Rico
Skills
Teamwork, Telecommunications, Microsoft Office, Customer Service, Wireless, Microsoft Excel, VoIP, Team Leadership, Microsoft Word, IP
Education
University of Puerto Rico-Rio Piedras 1971 — 1975
BA Business Education
Claro Puerto Rico August 2015 - Present
Office of the Comptroller of Puerto Rico February 2006 - August 2015
Office of Government Ethics of Puerto Rico August 2004 - February 2006
Nieves Velazquez, PSC July 2004 - August 2004
Hector M. Sanchez Moll, PSC December 2000 - June 2004
Deloitte June 1994 - December 2000
Skills
Internal Audit, Auditing, Accounting, Internal Controls, Sarbanes-Oxley Act, External Audit, Financial Reporting, Financial Accounting
Education
Universidad de Puerto Rico 1996 — 2000
Bachelor of Business Administration (B.B.A.), Accounting
Claro Puerto Rico December 2009 - Present
Claro Puerto Rico September 2007 - December 2009
Claro Puerto Rico May 2002 - September 2007
Sprint June 2001 - May 2002
Lucent Technologies February 1998 - June 2001
Skills
Switches, Hardware, Pre-sales, Telecommunications, Wireless, VoIP, IP, Mobile Devices, Broadband, Unified Communications, MPLS, Network Design, IPTV
Education
University of Puerto Rico-Mayaguez 1992 — 1997
Bachelor's degree, Electrical and Electronics Engineering
GardaWorld International Protective Services January 2013 - Present
Claro Puerto Rico March 2011 - December 2012
Education
Universidad del Turabo 2000 — 2007