Experience
Direct General Auto Insurance   January 2014 - May 2015
Comexco   September 2012 - December 2012
Confidential  July 2012 - July 2012
Caen la mer   May 2012 - May 2012
Sofitel Luxury Hotels and Resorts  June 2011 - August 2011
KPMG  January 2010 - February 2010

Skills
Accounting, US GAAP, French GAAP, International Accounting, Internal Audit, External Audit, Financial Analysis, International Business, Teamwork, Leadership, Microsoft Office, Internal Investigations, Team Management, Event Planning, Project Management, Process Improvement, Time Management, Cross-cultural Teams, French to English, English to French, Microsoft Excel

Education
Belmont University - Jack C. Massey Graduate School of Business   2014 — 2015
Master's degree, Accounting, Major GPA: 4.00 / Cumulative GPA: 3.85

Belmont University   2010 — 2011
Exchange Student, Major GPA: 3.92 / Cumulative GPA: 3.88

Ecole de Management de Normandie   2008 — 2014
Master's degree, International Business

Experience
Copart  July 2014 - Present
Copart  July 2013 - July 2014
Copart  July 2012 - July 2013
Direct General Insurance  2006 - July 2012
Direct General Auto Insurance   2012 - 2012
Direct General Auto Insurance   2004 - 2006
Direct General Auto Insurance   2003 - 2004

Skills
Claim, Insurance, Claims Management, Liability, Access, Customer Satisfaction, Sales, Automobile, General Insurance, Casualty, Commercial Insurance, Commercial Lines, Legal Liability, Property, Casualty Insurance, Customer Service, Team Building, Management

Education
University of South Florida   2004 — 2008
Psychology, IO Psychology, Business

Experience
Bliss Travel   October 2011 - Present
AIG  January 2009 - February 2011
Direct General Auto Insurance   October 1999 - November 2008

Education
University of Phoenix   2013 — 2015
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations, 4.0

Southern University   1988 — 1990
General Studies

Experience
Net Profit Explosion, LLC.   May 2015 - Present
Charter Schools USA  December 2014 - May 2015
Aon Hewitt  June 2014 - November 2014
Sedgwick CMS  December 2011 - December 2012
FedEx  April 2011 - December 2011
Kohl's Department Stores  February 2009 - December 2010
DHL Global Mail Americas  July 2007 - February 2009
Direct General Auto Insurance   September 2006 - July 2007
UPS  July 2002 - September 2006

Skills
HR Department Startup, Employment Law, Mediation & Advocacy, FMLA/ADA/EEO/WC, PeopleSoft Software, ADP E-Time, Strong Organizational..., Oral and Written..., Product Marketing &..., Microsoft Office, Staff Recruitment &..., Employee Relations, Alternative Dispute..., Benefits Administration, HR Project Management, Negotiation, Conflict Resolution, OSHA, New Hire Orientations, Training, Performance Management, Performance Appraisal, Key Performance..., Key Account Management, Organizational..., HR Policies, Leadership, Multiple Priorities, Multi Tasking, Financial Analysis, Import/Export Operations, Human Resources, Payroll, PeopleSoft, Deferred Compensation

Education
The University of Memphis   2002 — 2006
Bachelor of Business Administration (B.B.A.), International Business, 2.9

Experience
Direct General Auto Insurance   February 2012 - Present
Direct General Insurance  October 2011 - February 2012
HomeWise Insurance Company  October 2008 - October 2011
Travelers  May 2006 - October 2008
USAA  August 2003 - April 2006
USAA  August 1999 - July 2003
USAA  February 1990 - August 1999

Skills
Claims Management, Training, Insurance, Claim, SharePoint, Access, Property & Casualty..., Video Production, Final Cut Pro, Quality Assurance, Management, Liability, Negotiation, Human Resources, Microsoft Excel, Customer Satisfaction, SQL, Crystal Reports, SAS, Citrix, Excel

Education
Saint Leo University
Business

Experience
McKesson Specialty Health  2014 - Present
Take Care Health Systems  April 2014 - October 2014
Rose Immigration Law Firm   May 2013 - April 2014
Direct General Auto Insurance   2014 - 2014
Direct General Auto Insurance   2014 - 2014
Christian Broadcasting Network  November 2002 - May 2013
Christian Broadcasting Network  November 2002 - July 2004
King and Ballow Law Office   February 2001 - April 2002

Skills
Speaker, MS Office Suite, Team Leadership, Notary Public, Non-profits, Fundraising, Event Planning, Leadership Development, Social Networking, Customer Service, Social Media Marketing, Teaching, PowerPoint, Microsoft Excel, Microsoft Word, Advertising, Youth Ministry, Management, Team Building, Social Media, Volunteer Management, Leadership, Public Relations, Strategic Planning, Public Speaking, Marketing, Nonprofits, Community Outreach, Creative Writing, Administrative..., Employee Relations, Newsletters, Editing

Education
Jack Welch Management Institute at Strayer University   2013 — 2016
Executive Masters of Business (M.B.A.), Business Administration and Management, 3.0

Nashville State Community College   2009 — 2010
Certificate, Non-Profit Management

Regent University   2009 — 2009
Organizational Leadership, 3.0

Tennessee Career College   1998 — 1999
Certificate, Paralegal, 4.0

Tennessee State University   1991 — 1995
Bachelor of Science, Communications, 3.0

Experience
EY  August 2014 - Present
EY  June 2012 - August 2014
Direct General Auto Insurance   January 2011 - June 2012
Gainsco  January 2007 - December 2010
Farmers Insurance  September 2005 - January 2007
Nationwide Insurance  December 1996 - September 2005

Skills
P&C Adjuster License -..., Property & Casualty..., Liability, Liability Analysis, Claims Handling, Claims Resolution, Claims Management, Recruiting, Insurance, System Implementations, Project Management, Leadership, Team Leadership, Performance Improvement, Performance Management, Performance Measurement

Education
The Ohio State University
Bachelor's Degree, Art History, Criticism and Conservation

Experience
Direct General Auto Insurance   April 2014 - Present
Direct General Auto Insurance   March 2001 - March 2014
Direct General Auto Insurance   September 1996 - March 2001

Skills
Insurance, Property & Casualty..., Litigation Management, Liability, Claim, Casualty, Underwriting, Legal Liability, General Insurance

Education
Duquesne University School of Law   1991 — 1993
Doctor of Law (JD)

Westminster College (PA)   1985 — 1989
Bachelor of Arts (B.A.), Political Science and Government

Experience
Gallagher Bassett Services, Inc.   October 2012 - October 2014
Direct General Auto Insurance   June 2011 - October 2012
Hallmark Financial Services Limited   March 2009 - June 2011
Byrd Investigations LLC   May 2002 - March 2009
CNA Insurance  April 2001 - April 2002
Reliance Insurance  February 1999 - June 2000
RELIANCE INSURANCE COMPANY  December 1997 - February 1999
ALLIANCE INSURANCE GROUP  February 1996 - February 1997
Coregis GE Capital Svc   December 1994 - February 1996
Royal Insurance Company  October 1985 - December 1994

Skills
Property & Casualty..., Liability, Commercial Insurance, General Insurance, Claims Management, Litigation

Education
Loyola University Chicago   1979 — 1984
Bachelor of Arts (B.A.), Spanish, Business Administration, French

Experience
MeMe's Caregiving   January 2012 - January 2014
Sayle Oil Co   July 2012 - December 2012
Direct General Auto Insurance   December 2003 - September 2006
Chromcraft Furniture  January 1999 - August 2000

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Event Management, Training, Public Relations, Teamwork, Negotiation

Education
Northwest Mississippi Community College   2009 — 2011
Associate of Applied Science, Medical Office Management/Administration

Experience
Isle of Capri Casino  November 2008 - Present
Direct General Auto Insurance   June 2002 - September 2008
Richard F. Dean Attorney at Law   September 2001 - April 2003

Skills
Casino, Gaming Industry, Casino Gaming, Hospitality, Surveillance, CCTV, Hospitality Management, Security Management, Online Gaming, Asset Protection, Customer Satisfaction, Customer Service, Investigation, Policy, Protection, Public Speaking, Security, Supervisory Skills, Team Building, Training, Budgets, Leadership

Education
Belhaven University   2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
Direct General Corporation  August 2015 - Present
Direct General Auto Insurance   October 2011 - Present
Allstate  September 2008 - October 2011

Skills
Claims Handling, Claims Resolution, Claims Investigations, Insurance Claims, Auto Claims, Casualty Claims, Fraud Claims, Accident Investigation, Experienced Trainer, Mentoring, Policy Analysis, Underwriting, Carpentry, Computer Science, Claim, Insurance, General Insurance, Property & Casualty..., Casualty Insurance, Subrogation

Education
University of Phoenix   2008 — 2015
BS, Human Resources Management and Services

Experience
State Farm  January 2015 - Present
Direct General Auto Insurance   January 2014 - December 2014
Costco Wholesale  January 2013 - May 2013
Costco Wholesale  August 2011 - January 2013
Costco Wholesale  June 2010 - August 2011
Vibration Control Engineering   June 2007 - May 2010

Skills
Microsoft Excel, Music, Entertainment, Public Speaking, Volunteer Management, Community Outreach, Program Development, Sales, Marketing, Customer Service, Singing, HTML, Social Media, Insurance

Education
Louisiana State University and Agricultural and Mechanical College   1999 — 2004
Bachelor of Arts (B.A.), History

Baton Rouge Magnet High School   1995 — 1999
High School Diploma, College Preparatory

Experience
Liberty Mutual Insurance  May 2007 - August 2015
Direct General Auto Insurance   December 2005 - September 2006
Countrywide Insurance Services, Inc.   November 2003 - May 2005
AIG  November 2002 - November 2003
Travelers  January 2001 - November 2002
American Telecom Inc.   December 1996 - January 2001

Skills
Sales, Property & Casualty..., Persuasion, Purchasing Negotiation, Honesty and Trustworthy, Team Building, Coaching, Dependable, Accepting Responsibility, Merciful and Empathetic, Communication, Umbrella Insurance, Health Insurance, Insurance, Casualty Insurance, Training, Liability

Education
Florida State University   1993 — 1995
Above 80 hrs of course training, Criminal Justice and Corrections

Seminole State College of Florida   1991 — 1993
Associate's Degree, Associate Of Arts Degree

Experience
Southeastern Hospitality   February 2007 - Present
City of Savannah  March 2013 - August 2013
EDMC  September 2010 - June 2011
Coastal Communications  September 2006 - July 2008
Direct General Auto Insurance   February 2001 - September 2006

Skills
Leadership, Recruiting, Business Development, Time Management, Organizational..., Interpersonal Skill, Team Building, Market Research, Management, Staff Development, Adult Education, Training, Strategic Planning, Leadership Development, Nonprofits, Budgets, Conflict Resolution, Student Financial Aid, Organizational..., Process Improvement, Higher Education, Accounting, Human Resources, Coaching, Data Analysis, Analysis, Performance Management, Research, Finance, Interviews, Public Speaking, Employee Training, Administrative..., Social Networking, Fundraising, Event Planning, Teamwork, Administration, Customer Service, Microsoft Office, Microsoft Excel, Marketing, Microsoft Word

Education
South University   2010 — 2011
MBA, Master, Business Administration; International Business

South University   2008 — 2010
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services, 3.8

Experience
Direct General Auto Insurance   January 2015 - Present

Skills
Visual Studio, ASP.NET, Python, JavaScript, Linux, Programming, C#, Microsoft Excel, Windows, Microsoft..., Test Automation, Possess solid computer..., Languages- Arabic (..., Trouble-shooting, and..., Team Leadership, Database Design, Windows, Troubleshooting, Microsoft Office, ZEPHYR Real Time Test..., ClearCase, ClearQuest, Sikuli IDE

Education
Florida Institute of Technology   2014 — 2016
Master of Business Administration (M.B.A.)

Tennessee State University   2008 — 2012
BS

Experience
Ally Financial Inc.  2012 - 2013
Heral Enterprises   2012 - 2012
Direct General Auto Insurance   2010 - 2012
Sherwin Williams  2007 - 2010
BMG Lending   2006 - 2007
Aegis Mortgage  2005 - 2006
AIG Life  2004 - 2005

Education
University of Central Arkansas   2000 — 2004
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services

Experience
Murphy Oil  June 2014 - Present
Self Employed  October 2013 - May 2014
Fundamentals Daycare   August 2013 - October 2013
AAFES  2010 - 2013
Target  November 2008 - March 2009
Target  November 2008 - March 2009
AAFES  October 2004 - September 2005
Direct General Auto Insurance   November 2003 - March 2004
Direct General Auto Insurance   November 2003 - March 2004
Lake After Hours Urgent Care  June 2003 - September 2003

Education
Delta College of Arts & Technology   2014 — 2015
Medical Office Assistant/Specialist, A

University of Phoenix   2009 — 2009
n/a, Healthcare Administration

Holden High School   1996 — 2000
Diploma, General, 12

Experience
Direct General Auto Insurance   November 2014 - Present
Kemper Insurance  August 2011 - November 2014
Unitrin Specialty  November 2007 - October 2011
Valdosta Collision Center   July 2006 - November 2007
Safeco Insurance  March 2005 - July 2006
GEICO  2003 - March 2005
GEICO  2000 - 2003
GEICO  1995 - 2000

Skills
Budgeting, Planning, Claims, Insurance, Liability, Organizational..., Budgets, Project Planning, Claim, Strategy, Analysis, Claims Management, Coaching, Leadership, Property & Casualty..., Casualty, Customer Satisfaction, Management, Training, Subrogation, Commercial Insurance, Customer Service, General Insurance, Process Improvement, Team Building, Performance Management, Negotiation

Education
Columbia College   2009 — 2010
BA, Business

Valdosta State University   1988 — 1991
Biology

Experience
Boyd Management  October 2014 - Present
Direct General Auto Insurance   August 2013 - August 2014
Allstate  July 2012 - August 2013
Direct General Auto Insurance   August 2011 - July 2012

Skills
Sales, Insurance, Property & Casualty..., Homeowners, Life Insurance, Term Life Insurance, Umbrella Insurance, Renters, Cold Calling, Customer Service, Customer Satisfaction, Customer Retention, Microsoft Office, Microsoft Word, Microsoft Excel

Education
Midlands Technical College   2014 — 2016
Associate's Degree

Experience
Bridgestone  August 2015 - Present
Direct General Corporation  February 2015 - August 2015
Direct General Auto Insurance   November 2013 - February 2015
The Buntin Group  July 2008 - October 2013
Signature Advertising & Digital Solutions  May 2007 - July 2008
Signature Advertising & Digital Solutions  January 2007 - May 2007

Skills
Advertising, Social Media Marketing, Integrated Marketing, Digital Marketing, Event Planning, Adobe Creative Suite, Online Advertising, Marketing Communications, Email Marketing, B2B, Brand Development, Market Planning, Social Media, Marketing, Account Management, Marketing Strategy, Brand Management, Direct Marketing, Marketing Research, Direct Mail, Media Planning, Leadership, Interactive Marketing, Management, CRM, Relationship Marketing, Retail, Creative Strategy, Social Networking, Media Buying, Facebook, Mobile Marketing, Lead Generation, Digital Media, Digital Strategy, Marketing Management, Outdoor Advertising, Creative Direction, Online Marketing, Advertising Sales, Public Relations, Market Research, Sponsorship, Corporate Communications, Sales, SEM, Copywriting, Salesforce.com, Google Analytics, PPC

Education
The University of Phoenix   2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General

The University of Memphis   2001 — 2007
Bachelor of Arts in Communication, Advertising/Marketing

Experience
Allstate  January 2015 - Present
Direct General Auto Insurance   August 2013 - Present
Travelers  August 2005 - August 2013
PDA Property Damage Appraisers  August 2001 - August 2004

Skills
Commercial Lines, Personal Lines Auto, Motorhomes, RVs, General Insurance, Heavy Equipment, Photography, Claim, Auto Appraisal, Property Damage, Motorcycle, CCC Pathways, Auto Claims, Claims Handling, Insurance, Commercial Insurance

Education
Jamestown Community College   1990 — 1991

Frewsburg Cental School   1984 — 1989

Experience
Allstate  December 2014 - Present
Direct General Auto Insurance   July 2013 - December 2014
State Farm Insurance  October 2012 - June 2013

Skills
Customer Service, Sales, Life Insurance, Property & Casualty..., Income Protection, Asset Protection, Universal Life, Term Life Insurance, Umbrella Insurance, Training, Team Building, Strategic Planning, Microsoft Office, Marketing, Leadership, Insurance, General Insurance, Fixed Annuities, Disability Insurance, Commercial Lines, Commercial Insurance, Account Management

Education
ITT Technical Institute-Cordova   2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Olive Branch High School   1995 — 1999
High School Diploma

Experience
Direct General Auto Insurance   May 2014 - Present
Direct General Auto Insurance   August 2009 - May 2014
Avis Budget Group  May 2009 - August 2009
Avis Budget Group  February 2008 - May 2009
Avis Rent a Car  July 2005 - February 2008
Avis Rent a Car  October 2003 - July 2005

Skills
Team Building, Customer Service, Performance Management, Employee Management, Onboarding, Sales, Insurance, Local Marketing, Networking, Employee Relations, Inventory Control, Problem Solving, Sales Operations, Sales Management, Motivation, Strategic Planning, Customer Satisfaction, Recruiting, New Business Development, Employee Engagement, Team Leadership, Team Management, Budgets, Time Management, Management, Training, Coaching

Education
Michigan State University College of Law   1998 — 1999

Michigan State University   1994 — 1998
BS, Education

Experience
Direct General Auto Insurance   September 2014 - Present
Kohl's Department Stores  August 2014 - September 2014
Optum/Connextions   June 2013 - August 2014
H&R Block  January 2013 - April 2014
H&R Block - Oakmonte Plaza   January 2013 - April 2013
Adecco Staffing, USA  May 2012 - August 2012
West Corporation  October 2009 - January 2012
Amenity Service Incorporated   May 2009 - July 2009
BIOTREND Chemicals, LLC   October 2006 - November 2008
Liz Claiborne  May 2006 - February 2008

Skills
Customer Service, Time Management, Retail, Team Building, Marketing, Sales, Social Networking, Employee Training, Team Leadership, Public Speaking, Coaching, Recruiting, Advertising, Spanish, Strategic Planning, Teamwork, Leadership, Negotiation, Marketing Strategy, New Business Development, System Administration, Account Management, Customer Satisfaction, Training, Hospitality, Real Estate, Market Research, Administration, Contract Negotiation, Administrative Support, Accounting, Healthcare, Biotechnology, Tourism, Nursing, Customer Relations, Creative Problem Solving, Mentoring, Social Media Marketing, Sales Management, Problem Solving, Marketing Communications, Purchasing, Inventory Management, Management, Insurance, Health Insurance, Property & Casualty...

Education
   1971 — 1975
B. S. Education, Spanish/French

Golden Gate University   1976 — 1990
non-degree, business administration, Business Administration and Management, General

Okaloosa-Walton Community College   1982 — 1990
Non-Degree, Business and Biological Sciences

Pensacola Junior College   1990 — 1992
Non-Degree, Registered Nursing/Registered Nurse, 3.0

Fenwick High School

Experience
Direct General Auto Insurance   March 2014 - Present
Belmont  August 2012 - Present
US Army  August 2008 - May 2012

Skills
•Able to work under..., •Good oral and written..., •Compiled and fused..., •Proficient in..., •Good understanding of..., •Supervised 12..., •Constructed monthly..., Accounting, Intelligence, Security Clearance, Human Resources, Microsoft Excel, Training, Government, Microsoft Office, Research

Education
Belmont University   2012 — 2015

Experience
MetLife  September 2014 - Present
Direct General Auto Insurance   June 2012 - September 2014
GEICO  January 2003 - August 2011
Rooms To Go  January 2000 - January 2003

Skills
Property & Casualty..., PIP, Liability, Management, Multi Tasking, Meet Deadlines, Self Management, Highly motivated..., Customer Service, Customer Oriented, Phone Etiquette, Multi-line Phone, Conflict Resolution, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Marketing Strategy, Strategic Planning, Possess strong..., Public Speaking, Claim, Insurance, Team Building, Leadership

Education
Florida Southern College   2012 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations

Florida Southern College   2004 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

Experience
Direct General Auto Insurance   August 2014 - Present
National Claims Adjusters, Inc.   November 2013 - July 2014
Shelter Insurance  February 2009 - October 2013
International Insurance Institute, Inc   April 1996 - February 2009
Nashville Claims Association   1998 - 2009
Nashville Claims Association   1998 - 2009
Nashville Claims Association   1998 - 2009
Allstate Insurance  2003 - 2006
Vision Insurance Group   May 1998 - July 2001
Permanent General  November 1985 - August 1998

Skills
Certified Spin..., Property & Casualty..., Claims Management, Insurance, Casualty, Legal Liability, Claim, Liability, Training

Education
Middle Tennessee State University   1984 — 1986

AICPCU
CPCU, Insurance

Brentwood Academy

Brentwood Academy

Experience
Apple  November 2014 - Present
Hillsborough County Animal Services   May 2014 - August 2014
Tampa Police Department  January 2014 - May 2014
Direct General Auto Insurance   May 2013 - March 2014
Sears, Roebuck and Co.   April 2013 - May 2013
Insurance Enrollment Center LLC   November 2008 - November 2012
Pace University  September 2010 - July 2011
Palm Beach County School District  August 2009 - June 2010
Rayben Capital Growth Corporation   June 2007 - September 2007

Skills
Windows, HTML, Web Development, Training, Visual Basic, Claim, Microsoft SQL Server, SQL, JavaScript, Mac OS, Dreamweaver, Computer Hardware, Active Directory, Windows 7, WordPress, Web Design, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, Social Media, Sales, Event Planning, Social Networking, Leadership, Management, PowerPoint, OS X, Time Management, Teamwork, Access, Research, Teaching, Customer Satisfaction, Outlook, Data Entry, Retail, Mac, Fundraising, Event Management, Technical Support, Team Leadership, iOS, Windows XP

Education
University of South Florida   2014 — 2016
Bachelor's Degree, Criminology

Hillsborough Community College   2011 — 2014
Associate's Degree, Criminal Justice

Pace University   2010 — 2011
Bachelor's Degree, undeclared

White Plains High School   2006 — 2008
High School Diplomoa

Experience
New York Life Insurance Company  May 2015 - Present
Direct General Auto Insurance   2013 - Present
Direct General Auto Insurance   June 2013 - May 2015

Skills
Liability, Commercial Insurance, General Insurance, Legal Liability, Umbrella Insurance, Life Insurance, Claim, Underwriting, Term Life Insurance, Workers Compensation, Health Insurance, Homeowners, Disability Insurance, Professional Liability, Claims Management, Whole Life, Fixed Annuities

Education
University of Louisiana at Monroe
Bachelors degree in Business, Bachelor of Business Administration

University of Louisiana at Monroe
Bachelor of Business Administration (B.B.A.), Economics

Experience
Direct General Auto Insurance   May 2014 - Present
Travelers  October 2007 - May 2014
Broward Sheriff's Office  March 1990 - May 2006
Broward Sheriff's Office (BSO)   2004 - 2006

Skills
Claim, Liability, Claims Management, Property Damage, Property & Casualty..., Legal Liability, Investigation, Fraud, Claims Investigations, Casualty, Insurance, Commercial Insurance, Accident, Private Investigations, General Insurance, Casualty Insurance, Background Checks, Claim Investigation

Education
Lynn University   2001 — 2003
Bachelor’s Degree, Criminal Justice

Experience
Teleperformance, USA/USAA   May 2014 - Present
Direct General Auto Insurance   2006 - 2014
Hampton Circuit Court   October 2005 - November 2006

Education
Norfolk State University   1999 — 2003
Bachelor of Arts (B.A.), Sociology/Urban Studies

Norfolk State University
Bachelor of Arts (BA), Sociology

Experience
Direct General Auto Insurance   February 2015 - Present
Direct General Auto Insurance   April 2011 - February 2015
Direct General Corporation  October 2010 - April 2011
Gaylord Entertainment  November 2009 - October 2010
Pella Corporation  November 2004 - November 2009

Skills
Employee Relations, Performance Management, Deferred Compensation, Employee Engagement, Employee Benefits, Onboarding, Human Resources, Human Resource..., Lean Manufacturing, Team Building, Training, Benefits Administration, Workers Compensation, Talent Acquisition, Project Management

Education
Murray State University   2006 — 2008
Master of Science, Organizational Communication

Experience
H&R Block  December 2014 - Present
Volunteer Positon   April 2013 - June 2014
Xerox  May 2011 - November 2013
Adecco Staffing, USA  August 2009 - May 2011
Direct General Auto Insurance   August 2008 - January 2009
ACB  October 2006 - November 2007
Self Employed (Inspire Enterprise)   January 2004 - December 2006

Skills
Outlook, Call Centers, Management, Customer Service, CRM, Microsoft Word, Microsoft Excel, SAP, Lotus Notes, Microsoft Office

Education
Christian Brothers University   1996 — 2003
Bachelor of Science in BusinessAdministration, Accounting

Experience
Direct General Auto Insurance   February 2015 - Present
Crosslin & Associates, PC   December 2010 - January 2015
Outback Concerts  2010 - 2010
Country Music Association  January 2009 - June 2009

Skills
CPA, Auditing, GAAP, Accounting, Financial Reporting, Financial Statements, QuickBooks, External Audit, Internal Controls, Nonprofits, Financial Accounting, Non-profits

Education
Belmont University - Jack C. Massey Graduate School of Business   2009 — 2010
Master of Accountancy

Trevecca Nazarene University   2005 — 2009
BS, Business Administration

Experience
U.S. Coast Guard Reserve Sector Houston Galveston   August 2015 - Present
Direct General Auto Insurance   October 2013 - Present
USCG Reserve Maritime Safety and Security Team (91104)   June 2011 - August 2015
USCG Maritime Safety and Security Team (91106)   May 2010 - June 2011
USCG Pacific Tactical Law Enforcement Team   May 2007 - May 2010
USCG Sector Houston-Galveston   March 2003 - May 2007
USCGC Midgett (WHEC-726)   September 2001 - March 2003

Skills
Military, Security Clearance, Command, Military Operations, National Security, Maritime Security, Homeland Security, DoD, Operational Planning, Military Experience, Force Protection, Navy, Emergency Management, Weapons, Counterterrorism, Firearms, Security, Maritime, Enforcement

Education
University of North Texas   2011 — 2013
Bachelor of Applied Arts and Sciences, Public Affairs and Community Service, 3.641

Liberty University   2010 — 2011
Criminal Justice

Experience
Direct General Auto Insurance   December 2012 - June 2014
American General Life and Accident  October 2011 - November 2012
Farmers Insurance  September 2010 - September 2011
Bay Bank and BCB Holding Company, Inc.   December 2001 - April 2010
The First National Bank Of South Mississippi   February 1996 - December 2001
The First Bancshares, Inc   February 1996 - December 2001
National Bank of Commerce aka Cadence Bank   January 1991 - February 1996
Peoples Bank of the Delta   January 1980 - December 1990

Skills
Underwriting, Loans, Retirement Planning, Insurance, Mortgage Lending, Real Estate, Investments, Banking, Fixed Annuities, Health Insurance, Life Insurance, Credit, Commercial Banking, Commercial Lending, Finance

Education
Louisiana State University   1984 — 1986
Professional Education, Banking and Finance

The University of Southern Mississippi   1977 — 1979
MBA, Business Administration

University of Mississippi   1971 — 1974
BA, Biology

Experience
Horace Mann  October 2015 - Present
Direct General Auto Insurance   October 2013 - October 2015
Liberty Mutual Insurance  March 2010 - October 2013
GEICO  April 2009 - March 2010

Skills
Insurance, Property & Casualty..., Liability, Claim, General Insurance, Casualty Insurance, Claims Management, Underwriting, Legal Liability, Workers Compensation, Process Improvement, Umbrella Insurance, Property Damage, Subrogation, Arbitration, Claim Investigation

Education
Texas Woman's University   2014 — 2016
Bachelor's Degree, Individualized Studies (Business & Sociology)

Experience
OHL  November 2013 - Present
OHL  October 2012 - November 2013
OHL  September 2011 - October 2012
OHL  May 2011 - September 2011
Direct General Insurance  November 2010 - May 2011
Direct General Auto Insurance   June 2005 - November 2010
Direct General Auto Insurance   November 1999 - June 2005
Direct General Auto Insurance   February 1998 - November 1999
Atmos Energy  June 1995 - February 1998

Skills
IT Service Management, Integration, Software Development, Vendor Management, Process Improvement, SDLC, Information Technology, IT Management, IT Strategy, Business Analysis, Disaster Recovery, Business Intelligence, Project Management, ITIL, Enterprise Architecture, Visio, IT Operations, Requirements Gathering, Business Process..., Agile Methodologies, Databases, Requirements Analysis, Software Project..., Microsoft SQL Server, Systems Analysis, SQL, Data Center, SharePoint, Software Documentation, Business Process, Change Management, Solution Architecture, Data Warehousing, PMP, Oracle, Project Portfolio..., Leadership, Program Management, Analysis, ERP, Business Transformation, Hiring and Leading Teams, Human Resources, Corporate Budgeting, Warehouse Management, Transportation..., PMO

Education
Middle Tennessee State University   1993 — 1995
Master of Science, Accounting and Information Systems, 4.0

PSG College of Technology   1990 — 1992
Master of Business Administration (MBA), 3.8

PSG College of Technology   1987 — 1990
Bachelor of Science, Computer Technology, 4.0

Experience
The General®  January 2014 - Present
Direct General Auto Insurance   February 2010 - January 2014
Mt. Juliet High School  August 2004 - February 2010

Skills
Public Speaking, Nonprofits, Social Media, Curriculum Design, Coaching, Editing, PowerPoint, Leadership, Research, Strategic Planning, Microsoft Excel, Fundraising, Teaching, Outlook, Sales, Training

Education
Aquinas College   2006 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General

David Lipscomb University   1986 — 1987
General Studies

Experience
Direct General Auto Insurance   July 2014 - Present
Quorum Health Resources (QHR)   2014 - 2014
Catamaran Corporation (f/k/a SXC Health Solutions)   August 2006 - September 2013
First Oak Brook Bancshares   October 2002 - August 2006
PwC  September 2000 - October 2002

Skills
Financial Reporting, Accounting, Sarbanes-Oxley Act, SEC filings, Financial Analysis, Accounts Payable, Account Reconciliation, US GAAP, Revenue Recognition, Mergers & Acquisitions, General Ledger, Variance Analysis, Financial Accounting

Education
Scripps College   1996 — 2000
Bachelor's degree, Econ/Accounting

Experience
Direct General Auto Insurance   June 2014 - Present
State of Florida Department of Financial Services  April 2012 - March 2013
State of Florida Office of Insurance Regulation   August 2010 - April 2012
Dick Martin Insurance Agency / State Farm   January 2007 - August 2010
Publix Super Markets  January 2004 - April 2007
USAA  March 2004 - November 2006
Publix Super Markets  May 2003 - January 2004
Publix Super Markets  March 2002 - May 2003

Skills
Insurance, General Insurance, Personal Insurance, Commercial Insurance, Insurance Law, Management Analysis, Change Management, Customer Relations, Customer Service, Customer Satisfaction, Customer Focus, Policy, Reinsurance, Claims Management, Litigation, Operations Management, Public Policy, Training, Account Management, Administrative Law, Risk Management, Research, Fraud, Business Analysis, Microsoft Excel, Recruiting, Regulatory Requirements, Organizational..., Sales, Auditing, Process Improvement, Analysis, New Business Development, Microsoft Office, Legal Writing, Workers Compensation, Government, Market Research, Strategic Planning, Courts, Public Speaking, Underwriting, Claim, Vendor Management, Time Management, Leadership, Performance Management, Employee Benefits, Pricing, Call Centers

Education
University of South Florida
Bachelor of Science, Management

Hillsborough Community College
Associate in Arts, Business Administration

Experience
Direct General Auto Insurance   June 2014 - Present
Independent Consultant, Self Employed  October 2009 - Present
Travelers  1996 - 2009
Aetna Casualty & Surety  1990 - 1995

Skills
Claims Management, Claim, Liability, Property & Casualty..., Casualty, Litigation Management, Commercial Insurance, Liability Analysis, Subrogation, Claim Investigation, Legal Liability, Personal Injury, Risk Management, Insurance, Professional Liability, Reinsurance, Excess, Bad Faith, Workers Compensation, Insurance Law, Commercial Lines, Litigation, Workers' Compensation..., General Insurance, Property Damage, Claims Resolution, D&O, Employment Practices..., Claims Handling, Umbrella Insurance, Inland Marine, Adjustments, Brokers, Underwriting, Product Liability, Property Claims, Employee Benefits, Accident, Health Insurance, CPCU, Fraud, Homeowners, Life Insurance, Disability Insurance, Beaches

Education
Ferris State University   1971 — 1975
Law Enforcement/Criminal Justice

Experience
Direct General Auto Insurance   September 2014 - Present
Optum  August 2007 - Present
Nationwide Insurance  May 2005 - August 2007
US Navy Reserve  November 1988 - November 2006
Progressive Insurance  June 1988 - December 2004
US Navy  February 1982 - April 1986

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Investigation, Defense, Public Speaking, Management, Policy, Liability, Litigation, Strategic Planning, Government, Mediation, Claim, Team Building, Insurance, Fraud, Personal Injury, Property Damage, Research, Healthcare, Casualty, Contract Negotiation

Education
Jacksonville State University   1975 — 1981
B.A., Political Science, 1.98/3.0 scale

Experience
West Corporation  June 2008 - Present
West Corporation  February 2004 - June 2008
Direct General Auto Insurance   January 1998 - July 1999

Skills
Customer Satisfaction, Call Centers, Customer Experience, Telecommunications, Workforce Management, Vendor Management, Business Strategy, Business Analysis, Reporting & Analysis, Performance Management, Performance Improvement, Performance Appraisal, Performance Reporting, Performance Reviews, Client Development, Client Relations Skills, Client Representation, Client Co-ordination, Writing, News Writing, Engaging Speaker, Customer Service, Management, Process Improvement, Team Management, Data Analysis, Contact Centers, Customer Retention

Education
Baton Rouge Community College   2004 — 2005

Louisiana State University   1996 — 1998
N/A, Mass Communication

Experience
Direct General Auto Insurance   August 2013 - Present
Progressive Group of Insurance Companies  November 2004 - June 2011
Progressive Insurance  May 1994 - June 2011
Progressive Group of Insurance Companies  January 2004 - November 2004
Progressive Group of Insurance Companies  November 2000 - January 2004
Progressive Group of Insurance Companies  May 1994 - November 2000
Identifx Investigative Services   August 1990 - May 1994
Identifax Investigative Services   August 1990 - May 1994

Skills
Project Management, Litigation, Property & Casualty..., Auditing, Internal Audit, Data Analysis, Leadership, Management, Claim, Insurance, Risk Management

Education
Florida State University   1986 — 1990
B.S., Criminology

Florida State University
Bachelor of Science, Criminology

Experience
Direct General Auto Insurance   January 2014 - September 2015
H&R Block  December 2007 - January 2014
Bath & Body Works  2003 - 2007

Skills
New Business Development, Performance Management, Leadership Development, Customer Service, Sales, Income Statement, Driving Results, Multi-Unit Management, Profit, District Management, Building Relationships, Cross-functional Team..., Leadership, Management, Recruiting, Retail, Visual Merchandising, Loss Prevention, Store Management, Multi-unit, Merchandising, Store Operations, Strategy, P&L, Employee Training, Problem Solving, Multi-Unit

Education
College of Charleston   1995 — 1999
BA, Spanish, Sociology

Experience
Direct General Auto Insurance   February 2015 - Present
AGMUS Ventures, Inc.   September 2012 - January 2015
Claro Puerto Rico  December 2011 - September 2012
LLMD, PSC  February 2010 - December 2011
U.S. Department of Education   August 2008 - May 2009

Skills
Microsoft Word, English, Microsoft Office, Higher Education, Customer Service, PowerPoint, Spanish, Editing, Microsoft Excel, Research, BANNER

Education
University of South Florida
Master’s Degree, Accounting and Finance

University of Puerto Rico   2005 — 2009
Bachelor of Business Administration (BBA), Office Management and Supervision

Experience
First Tennessee Bank  July 2010 - Present
Sam's Club  May 2008 - July 2010
Direct General Auto Insurance   June 2001 - April 2007
Manufacturers's Services Ltd.   February 2000 - May 2001
Garden Ridge  November 1997 - February 2000
Simply Fashion Stores, Ltd.   May 1994 - November 1997
McDonald's- Century Management Ltd.   October 1980 - May 1994

Skills
Notary Public State of..., Registered Mortgage..., Licensed to Sell..., Life Insurance, Fixed Annuities, Term Life Insurance, IRAs, Credit, Cash Management, Commercial Lending, Mortgage Banking, Inventory Control, Office Administration, Spreadsheets

Education
Jackson State Community College
Accounting and Business/Management

Experience
Allstate  March 2014 - Present
Acceptance Insurance  November 2012 - March 2014
Direct General Auto Insurance   May 2001 - October 2012

Skills
Property & Casualty..., Casualty, Insurance, Liability, Commercial Insurance, General Insurance, Umbrella Insurance, Life Insurance, Claim, Fixed Annuities, Workers Compensation, Homeowners, Professional Liability, Term Life Insurance

Education
Lindsey Wilson college, Columbia , Ky   1985 — 1987

Experience
Direct Auto Insurance  August 2012 - Present
Direct General Auto Insurance   August 2012 - Present
Climate Control Performance LLC   January 2000 - May 2012

Skills
Have received awards..., Process and average of..., received award for..., Recieved an award for...

Education
University of South Florida   2009 — 2012
Bachelor's Degree, Fiance, 3

Experience
Direct General Auto Insurance   Lead Investigator

Skills
Claim, Liability, Claims Management, Property & Casualty..., Fraud, Legal Liability, Workers Compensation, Casualty Insurance, Commercial Insurance, Subrogation

Education
University of Mount Olive
Bachelor's Degree, Criminal Justice/Law Enforcement Administration

Experience
Comdata  July 2015 - Present
Affinion Group  September 2011 - July 2015
Direct General Auto Insurance   2006 - March 2011
Direct General Auto Insurance   2005 - 2006
Sycamore Middle School   2004 - 2005
Ingram Book Company  2000 - 2004

Skills
SQL, PL/SQL, Query Writing, Report Writing, Data Analysis, Access, Microsoft Excel, MS Excel Pivot Tables, Financial Reporting, Statistical Modeling, Data Analytics, Cognos, Business Intelligence, Toad, Statistics, Management, Actuarial Science, Actuarial Exams, Public Speaking, Mathematics, AS400 Administration, Technical Writing, Microsoft Word, Python, Visual Basic, Emblem, IBM iSeries, Oracle, PowerPoint, VBA, CPCU, Pulse, SharePoint, Requirements Gathering, Process Improvement, Predictive Analytics, Microsoft SQL Server, SQL Server Management..., SSIS, SSRS

Education
Vanderbilt University   1998 — 2000
Bachelor of Arts, Spanish Language and Literature

University of Cincinnati   1997 — 1998
Music