DentaQuest Company
Industry: Company
DescriptionHeadquarters: Boston, Massachusetts, United States Founded: 2001 Parent organization: Dental Service of Massachusetts Inc Subsidiary: Dentaquest Dental Plan Of Wisconsin, Inc.
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DentaQuest Employees
Baker Tilly Virchow Krause, LLP September 2013 - Present
TNT Performance Training April 2013 - Present
DentaQuest May 2012 - September 2013
Direct Supply June 2008 - May 2012
Direct Supply September 2005 - May 2008
Skills
Talent Acquisition, College Recruiting, Social Recruiting, Recruiting, Technical Recruiting, Applicant Tracking..., Management, Human Resources, Interviews, Job Fairs, Hiring, Talent Management, Cross-functional Team..., Time Management, Leadership, Onboarding, Training, Sourcing, Building Relationships, Internet Recruiting, Networking, Employee Relations, Employee Benefits, Consulting, Behavioral Interviewing
Education
Marquette University
Bachelor's Degree, Human Resources and International Business
University Catholique de Lyon
DentaQuest November 2012 - Present
Coventry Health Care November 2010 - November 2012
Coventry Health Care, an Aetna Company January 2009 - November 2010
Humana November 2007 - December 2008
Humana October 2004 - November 2007
UnitedHealth Group December 2001 - October 2004
Skills
Network Development, Provider Relations, PPO, HMO, Medicaid, Medicare, Managed Care, Health Insurance, Credentialing, HIPAA, Healthcare Industry, Health Policy, Insurance, Claim, Healthcare
Education
Florida International University
International Relations and Affairs; Economics
Indiana University Bloomington
Bachelor's Degree, Economics
DentaQuest 2007 - February 2013
Harvey Industries 2001 - 2006
Polaroid Corporation 1978 - 2000
Skills
Training Design and..., Employee Relations, Mediation, Team Building, Coaching, Facilitation
Education
Lesley College 1994 — 1996
Master of Science (MS), Human Resources: Organizational Training and Development
Suffolk University
Bachelor of Science (BS), Communications
DentaQuest August 2013 - February 2015
Harley-Davidson Motor Company February 2012 - May 2013
WOW Cafe & Wingery January 2009 - May 2013
Marquette University December 2011 - May 2012
Skills
Proficient in Microsoft..., Fluent in Spanish, Strong Database Skills..., Excellent Customer..., Trained as an EPIC..., Familiar with SQL and..., Active Directory, Microsoft Technologies, Visual Basic, Troubleshooting, Networking, Microsoft Office, PowerPoint, Microsoft Excel, Access, Management, Leadership, Databases
Education
Marquette University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Information Technology, Senior
Signator Investors, Inc., powered by John Hancock Financial Network March 2015 - Present
Signator Investors, Inc., powered by John Hancock Financial Network October 2012 - February 2015
DentaQuest February 2008 - October 2012
Tyco International August 2007 - January 2008
Ferrellgas June 2004 - July 2007
BKV (formerly Weyforth-Haas Marketing) May 2003 - June 2004
Kansas City Area Development Council May 2000 - August 2000
Skills
Marketing Communications, Internal Communications, Corporate Communications, Vendor Management, Direct Marketing, Email Marketing, Copywriting, Copy Editing, Newsletters, Marketing, Advertising, Crisis Communications, Public Relations, Creative Direction, Magazine Management, Marketing..., Executive Communications, Sponsorship Marketing, Sports Marketing, Social Media Marketing, Corporate Branding, Internal Branding, Advertising Management, Social Media Monitoring, Social Media Development, Print Management, Healthcare Marketing, Healthcare Industry, Website Copy, Advertising Copy, Social Media, Newsletter Writing, Editing Newsletters, Electronic Newsletters, Constant Contact, Kentico, Employee Benefits, Collateral Materials..., Magazines, Magazine Articles, Series 7, Silverpop Engage, Editing, Online Marketing, Branding
Education
Emerson College 2009 — 2011
MA, Communication Management
The University of Kansas 1997 — 2002
Bachelors, Journalism
DentaQuest March 2013 - Present
Apple Hill Golf Club 2003 - Present
TestUP November 2012 - February 2013
inSegment September 2012 - November 2012
Autoworks Inc. January 2012 - June 2012
Verio January 2011 - May 2011
Mobile Future Institute June 2009 - June 2010
Skills
Google Analytics, Photoshop, Facebook, Blogging, Social Media, PowerPoint, Social Media Marketing, Social Networking, SharePoint, Excel, Outlook, Microsoft Office, Data Analysis, Web Design, XHTML, CSS, Research, Market Research, Word, Online Marketing, HTML, Customer Service, Access, Wordpress, Microsoft Excel, WordPress, Marketing
Education
Curry College 2014 — 2015
Master of Business Administration (MBA)
University of New Hampshire 2006 — 2010
Bachelor of Business Administration (BBA)
The Governor's Academy 2002 — 2006
H.S. Degree
Marin Software February 2013 - Present
Genomic Health August 2012 - February 2013
Santa Clara Family Health Plan November 2011 - August 2012
DentaQuest May 2011 - December 2011
Microsoft Corporation January 2010 - June 2011
SA Ignite 2011 - 2011
Skills
SSIS, SSRS, SSAS, SQL Server, MDX, ETL, T-SQL, Cubes, Stored Procedures, Data Warehousing, Business Intelligence, performance Point..., SQL Tuning, Analysis Services, Unix, SDLC, SQL, OLAP, Microsoft SQL Server, Sybase, Databases, Shell Scripting
Education
Jawaharlal Nehru Technological University
DentaQuest March 2014 - Present
Harvard Pilgrim Health Care July 2012 - March 2014
Blue Cross Blue Shield of Massachusetts August 2005 - July 2012
Blue Cross Blue Shield 2004 - July 2012
Tufts Health Plan December 2000 - August 2005
Community Newspaper Company May 1999 - December 2000
Skills
Strategy, Cross-functional Team..., Product Management, Marketing Communications, Marketing, Marketing Strategy, Leadership, Product Marketing, Strategic Planning, Internal Communications, Sales, Market Planning, Process Improvement, Health Insurance, Healthcare, Analytics, Managed Care, Product Development, Event Management, Project Management, Multi-channel Marketing, Budgets, Sales Management
Education
University of Massachusetts at Amherst - Isenberg School of Management 2004 — 2007
MBA
The University of Connecticut
Bachelor of Arts (B.A.)
DentaQuest June 2014 - Present
GP Strategies Corporation August 2013 - May 2014
Kaiser Permanente June 1999 - 2013
Kaiser Permanente May 1995 - June 1999
John Hancock Financial Services September 1993 - May 1995
Skills
Sales Management, Strategic Planning, Business Process..., Team Building, Change Management, Performance Management, Training and Mentorship, Business Relationship..., Cross-functional..., Recruitment, Result Oriented, Recruiting, Leadership, Business Development, Account Management, Training, Sales, Sales Presentations, Training Facilitation, Consulting, Competitive Analysis, Management, Business Strategy, Coaching, Talent Management, Project Management, Employee Benefits, Cross-functional Team..., Managed Care, Healthcare, Marketing Strategy
Education
University of Maryland College Park 1979 — 1982
Master's degree, Administration
Frostburg State University
Bachelor of Science (BS), Health and Physical Education
Parkdale
DentaQuest March 2008 - Present
CIGNA Healthcare 2005 - 2008
United Health Care 2002 - 2005
Skills
Managed Care, Employee Benefits, Dentistry, Sales Management, Medicaid, Medicare, Network Development, Management, Team Building, Provider Relations, Benefits Administration, Health Insurance, Insurance, HMO, Program Management, HIPAA
Education
East Tennessee State University
West Virginia University
Codeworks, Inc. July 2014 - Present
US Bank October 2011 - June 2014
US Bank August 2010 - October 2011
DentaQuest March 2010 - May 2010
Northwestern Mutual (contractor) October 2009 - December 2009
Northwestern Mutual Life October 2007 - January 2009
We Energies June 1999 - July 2007
ABB 2007 - 2007
Skills
Business Analysis, SDLC, Requirements Analysis, Process Improvement, Software Project..., Visio, SQL, SharePoint, Project Management, Program Management, Software Documentation, Access, Change Management, ETL, Project Planning, Management, Java, Customer Service, SAP, Microsoft Office, Leadership, Unix, Requirements Gathering
Education
Lakeland College 1995 — 1997
BA, Computer Science
University of Wisconsin-Milwaukee 1989 — 1992
Wisconsin Dental Association December 2013 - Present
DentaQuest September 2011 - November 2013
DentaQuest January 2007 - November 2011
DentaQuest May 2006 - January 2007
Skills
Network Development, Management, Provider Relations, Managed Care, Team Building, Leadership, Account Management, Strategic Planning, Microsoft Office, Training, Data Analysis, Coaching, Teamwork, PowerPoint, New Business Development, Marketing, Social Media Marketing, Microsoft Word, Microsoft Excel, Digital Media, Dental Marketing, Association Management, SEO, News Writing, Resume Writing, Healthcare, Insurance, Employee Benefits, Customer Service, Public Speaking, Event Planning, Process Improvement
Education
Concordia University-Wisconsin 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Marketing, Cum laude
University of Wisconsin-Milwaukee - School of Business Administration 2003 — 2006
Germantown High School 1997 — 2001
Fusion Mindz January 2013 - Present
FusionMindz 2013 - 2013
DentaQuest October 1998 - December 2012
Delta Dental of Massachusetts September 2000 - January 2006
WGBH December 1996 - December 1998
AMS June 1994 - October 1996
Skills
Project Management, Project Planning, Software Project..., Sales Presentations, Sales Process, Program Management, Team Management, Change Management, Account Management, Management Consulting, Systems Analysis, System Testing, Communication, SaaS, Vendor Management, Process Improvement, Sales, Training, Management, Strategy, Business Process, Business Process..., Business Strategy, Employee Benefits, Business Intelligence, Budgets, Strategic Planning
Education
Duquesne University 1985 — 1989
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
DentaQuest December 2013 - Present
MetLife March 2011 - December 2013
MetLife March 2004 - March 2011
MetLife 2000 - 2004
AMS 1996 - 2000
JPMorgan Chase 1994 - 1996
Skills
Enterprise Architecture, Websphere, SDLC, WebSphere Application..., Software Project..., BMC Remedy, BMC Bladelogic, MS Project, Sharepoint 2010, Unix, Integration, Business Analysis, Global Management, Disaster Recovery, PMP, Unix Shell Scripting, StarTeam, Maintaining Strong..., Project Governance, Local Government, WebSphere Portal, Mercury Test Tools, ITIL, webMethods, Global Cross-Functional..., Leading Diverse Teams, iPad, Citrix Metaframe, Project Coordination, Lotus Notes, Outlook, Firewalls, Microsoft SQL Server, Change Management, Software Packaging, IBM Tivoli, Mobile Applications, Agile & Waterfall..., Visio, Career Development, TFS, Customer Service, Master Scheduling, Project Planning, Lessons Learned, Technical Training, Technical Hiring, Microsoft Office, Problem Solving, Vignette CMS
Education
The George Washington University 2011 — 2012
Masters Certification, Information Technology Project Management
Iona College 1990 — 1994
BBA, Management Information Systems
Kings Park H.S. 1987 — 1990
High School Diploma, 1990
MBHP November 2010 - Present
DentaQuest May 2010 - November 2010
Benjamin Moore & Co. May 2009 - April 2010
Skills
Project Management, Office Administration, Data Analysis, Report Writing, Access, Software Documentation, Community Outreach, Training, Nonprofits, Project Coordination, Time Management, Proposal Writing, Research, Project Planning, Microsoft Excel, Editing, Microsoft Office, Team Building, Microsoft Word
Education
DeSales University 2005 — 2009
Bachelor of Arts (BA), English Literature and Creative Writing
Arnold Worldwide November 2014 - Present
DentaQuest June 2014 - October 2014
Toxikon Corporation May 2014 - October 2014
Plaistow Public Library April 2013 - May 2014
Runners Alley April 2012 - April 2014
Hamilton Wenhan Regional School District November 2012 - June 2013
Regional School District #4 August 2010 - June 2012
soundRUNNER March 2011 - October 2011
Danbury Public Schools August 2009 - June 2010
Fairfield Public Schools August 2008 - June 2009
Skills
Information Management, Employee Training, Database Management, Research, Community Outreach, Teaching, Library, Social Media, Higher Education, Tutoring, Sales, Curriculum Development, Collection Development, Library Science, Libraries, Knowledge Management, Relationship Management, Customer Service, Microsoft Office
Education
Drexel University 2013 — 2014
Master's Degree, Library and Information Science
Fairfield University 2008 — 2010
Master of Arts (M.A.), Edcuational Technology - School Library Media
Loyola University Maryland 2003 — 2007
Bachelor of Arts (B.A.), Elementary Education
DentaQuest March 2007 - Present
Metavante 2005 - 2007
WorkWise, LLC 1999 - 2005
Skills
Business Analysis, SQL, SDLC, Visio, Requirements Analysis, Requirements Gathering, Software Project..., SharePoint, Software Documentation, Quality Assurance, User Acceptance Testing, Agile Methodologies, Business Intelligence
Education
Concordia University-Wisconsin 1990 — 1993
BA Double Major, Liberal Arts / Management & Communications
Concordia University-Wisconsin
DentaQuest February 2014 - Present
Customer Value Partners July 2006 - February 2014
Streamline Solutions September 2004 - June 2006
Oxford HealthCare / United HealthCare March 2003 - September 2004
Putnam Investments July 1997 - March 2003
CiMatrix October 1996 - July 1997
WR Grace August 1991 - October 1996
General Electric Aircraft Engines November 1990 - August 1991
General Dynamics January 1985 - June 1990
Skills
MS Office Suite, Articulate, Google Apps, Federal Government Top..., Business Strategy, Microsoft Office, Program Management, Government, Leadership, Business Development, Project Planning, Management, Business Process..., Project Management, Training, Strategic Planning, Product Development, Organizational..., Business Analysis, Cross-functional Team..., Executive Management, Analysis, Consulting, Product Management, CRM, Business Planning, Professional Services, Vendor Management, Strategy, Start-ups, Integration, Governance, Risk Management, Quality Assurance, Proposal Writing, Management Consulting, IT Strategy, Contract Management, Account Management, Business Transformation, Team Management, Business Intelligence, Sales, Change Management, Human Resources, Process Improvement, Team Building, Outsourcing, PMP, Business Process
Education
Eastern Nazarene College 2013 — 2015
Master of Science Management, Management Information Systems, General
Emmanuel College 1995 — 1997
Graduate Studies - Master of Science in Management
Eastern Nazarene College 1991 — 1994
BSBA, Business Administration and Management
Corporate Education
Various Corporate and Executive Development Programs
DentaQuest April 2012 - Present
Extendicare March 2009 - April 2012
Extendicare May 2007 - March 2009
Skills
Analysis, Finance, Financial Analysis, Process Improvement
Education
Johns Hopkins University Advanced Academic Programs 2015 — 2017
Applied Economics
University of Wisconsin-Milwaukee - Lubar School of Business 2005 — 2009
Finance, Economics
DentaQuest June 2015 - Present
Delta Dental of Massachusetts April 2013 - May 2015
Delta Dental of Massachusetts August 2012 - April 2013
Delta Dental of Massachusetts May 2011 - August 2012
Prudential Financial February 2010 - May 2011
Hult International Business School 2008 - February 2010
Celisco Nigeria Limited March 2008 - August 2008
Specialist Hospital Bauchi March 2007 - March 2008
Lagos University Teaching Hospital December 2005 - December 2006
Skills
Analysis, Insurance, Financial Modeling, Financial Analysis, Business Strategy, Data Analysis, Budgets, Finance, Microsoft Excel, Process Improvement, Team Leadership, Operations Management, Research, Business Process..., Analytics, Portfolio Management, Investments, Leadership, Marketing, Strategy
Education
Hult International Business School 2008 — 2009
MBA, Business Adminisration
University of Ibadan 1997 — 2005
Bachelor of Dental Surgery, Medicine and Dentistry
Kaiser Permanente January 2015 - Present
DentaQuest August 2011 - January 2015
Corrigan Sports Enterprises January 2009 - August 2011
Chesapeake Academy August 2003 - June 2004
Hewlett-Packard August 1983 - October 1996
Skills
Insurance, Sales, Strategy, Strategic Planning, Marketing, New Business Development, Leadership, Direct Sales, Direct Marketing, Business Development, Customer Service, Employee Benefits, Health Insurance, Team Building
Education
Loyola University Maryland 1984 — 1988
MBA, Finance
University of Maryland College Park 1979 — 1983
B.S., Computer Science
DentaQuest January 2015 - Present
TLC Dentistry April 2008 - October 2014
Knight Wahle & Chalothorn Orthodontics April 2004 - August 2008
Start Smiling Dental, Dr. Mark Sayeg October 1998 - April 2004
Skills
Team Building, Nutrition, Dentistry, Healthcare, Health Education, Dental Care, Healthcare Management, Management, Public Relations, Patient Education, Digital Radiography, Periodontics, Nitrous Oxide, Oral Care, Dentrix, Periodontal Disease, Dental Software, Teeth Whitening, Digital X-ray, Infection Control, Radiography
Education
University of Kentucky 2011 — 2014
Bachelor of Science (B.S.), Healthcare Management
Georgia Perimeter College 1990 — 1992
Asociate of Science, Dental Hygiene/Hygienist
University of Oklahoma 1987 — 1989
Liberal Arts Studies
DentaQuest July 2013 - Present
Harvard Pilgrim Health Care October 2009 - July 2013
Harvard Pilgrim Health Care Institute, Department of Population Medicine February 2008 - October 2009
Harvard Pilgrim Health Care August 2006 - February 2008
Skills
Call Center, Program Management, Team Building, Leadership, Management, Analysis, Recruiting, Budgets, Customer Satisfaction, Healthcare, Telecommunications, Process Improvement, Interviews, Policy, Data Analysis, Business Analysis, Cross-functional Team..., Training, Project Management, Customer Service, Strategic Planning, Team Leadership, Workforce Management, Call Centers, Performance Management, Strategy, CRM, Change Management, Collaboration, Vendor Management, Insurance, Health Insurance
Education
Curry College 2012 — 2014
Master of Business Administration (M.B.A.)
Westfield State College 2002 — 2006
Bachelor of Science (B.S.), Biology
Casenet, LLC April 2015 - Present
Massachusetts Department of Public Health February 2014 - April 2015
DentaQuest November 2012 - January 2014
Orion Health January 2011 - August 2012
DentaQuest April 2010 - January 2011
NaviNet 2007 - April 2010
Computershare, Inc 2002 - 2007
EquiServe 1989 - 2007
PricewaterhouseCoopers (PwC) 1998 - 2002
Keane 1997 - 1998
Skills
SDLC, Agile Methodologies, Requirements Analysis, Requirements Gathering, Scrum, Software Project..., Agile Project Management, Business Analysis, Integration, Healthcare Information..., SQL, Microsoft SQL Server, Software Development, XML, Business Intelligence, Management, Visio, Oracle
Education
Indiana University of Pennsylvania 1988 — 1991
Bachelor of Science (BS), Computer Science
AstraZeneca May 2015 - Present
DentaQuest 2014 - May 2015
Young Life 2012 - 2013
AstraZeneca 2006 - 2012
AstraZeneca 1997 - 2006
Monsanto (Searle Pharmaceutical Subsidiary) July 1987 - July 1997
Procter & Gamble July 1985 - July 1987
National Oilwell Varco formerly AMF Tuboscope, Inc. 1982 - 1985
Skills
Team Building, Team Leadership, Employee Engagement, Development Of Employees, Business Strategy, Business Development, Employee Training, Public Speaking, Healthcare, Sales, Coaching, Selling Skills, Staff Development, Strategic Planning, Pharmaceutical Sales, Training, Selling, Management, Leadership Development, Volunteer Management, Teaching, Customer Service, Marketing Strategy, Strategy, Sales Management, Sales Operations, Account Management, Leadership, New Business Development, Hospitals, Cross-functional Team..., Operations Management, Product Launch, Business Planning, Marketing, Respiratory Products, Direct Sales, Sales Presentations, Managed Markets, Listening to customers
Education
Liberty University
M.A., Christian Leadership
Lincoln Trail College, Robinson, IL
A.A., Petroleum Technology
Southern Illinois University, Carbondale
B.A., Political Science, Communications
Amerigroup October 2013 - Present
Scion Dental May 2011 - August 2013
DentaQuest March 2005 - February 2011
Skills
Healthcare, Health Insurance, Process Improvement, Team Building, Strategic Planning, HIPAA
Education
Concordia University-Wisconsin 2002 — 2005
DentaQuest September 2015 - Present
Alegeus Technologies, Healthcare Technology Firm Processing over $20 billion annually December 2013 - August 2015
First Marblehead August 2012 - November 2013
First Marblehead 2009 - 2013
First Marblehead June 2009 - September 2010
First Marblehead Corporation October 2008 - October 2009
First Marblehead Corporation November 2004 - October 2008
First Marblehead Corporation January 2004 - November 2004
DaimlerChrysler, AG August 1996 - 2002
Skills
Information Security..., Security Awareness, Data Loss Prevention, Security Policy..., Information Security..., Enterprise Risk..., Legal Compliance, Legal Research, Risk Management, Operations Management, Privacy Law, Data Analysis, Information Security, Sarbanes-Oxley, Cloud Security, Cloud Computing, PCI DSS, Secure SDLC, Web Application Security, Security Incident..., Data Privacy, Risk Assessment, Information Technology, Financial Risk, Business Continuity, Governance, Vulnerability Management, CISSP, IT Audit, COBIT, Process Improvement, CISA, Computer Forensics, Computer Security, Security Architecture..., Internal Audit, Strategy, Fraud, Mergers & Acquisitions, CISM, Sarbanes-Oxley Act, ISO 27001, Data Security, Security, Application Security, Penetration Testing, Firewalls, Payment Industry, Intrusion Detection, Disaster Recovery
Education
Massachusetts School of Law 2006 — 2009
Juris Doctor, Law
University of Phoenix 2002 — 2004
MBA Global Business
Université de Nice-Sophia Antipolis 2002 — 2002
International Law, Faculte de droits-International Comparative Law
Eastern Nazarene College 1996 — 2000
Bachelor of Science in Business
Newman Preparatory School 1988 — 1991
Diploma
Manter Hall School 1987 — 1988
High School
Deutsche Schule-Argentina 1986 — 1987
Secondary
Vestica Healthcare March 2015 - Present
Tailored Label Products January 2013 - February 2015
DentaQuest 2011 - 2012
Extendicare Health Services, Inc December 2006 - August 2011
Assurant Health May 2002 - July 2006
Skills
Customer Service, Recruiting, Public Speaking, Microsoft Office, Outlook, Event Planning, Onboarding, New Hire Orientations, Healthcare, Employee Relations, PowerPoint, Microsoft Excel, Employee Benefits, Social Media, Social Networking, Accounts Payable, Time Management
Education
Concordia University-Wisconsin 2005 — 2010
BA, Human Resource Management/ Health Care Management
Milwaukee High School of the Arts 1991 — 1995
High School Diploma, Music Major
DentaQuest December 2008 - October 2014
DentaQuest February 2007 - December 2008
DentaQuest December 2004 - January 2007
Skills
Leadership, Network Development, Provider Relations, Process Improvement, Managed Care, Business Process..., Management, Contract Negotiation, Medicaid, Hospital Contracting, Public Speaking, Visio, Sales Pipeline..., Coaching, Insurance, Health Insurance, Provider Network Cost..., Dental Insurance, Team Leadership, Cost Management, Medicare, Data Analysis, Analysis, HMO, PPO, Claim, CRM, Strategy, Business Development, Health Policy, Healthcare Industry, New Business Development, Project Management, SharePoint, Provider Network..., Provider Training, Provider Recruitment..., Client Relationship..., RFP, Excel - Advanced, Provider Network Cost..., Dental Insurance..., Microsoft Excel, Business Requirements, Vlookup, MS Project, Sales, Sales Management, Mentoring, Medical Devices
Education
Marquette University 2008 — 2010
Graduate Certificate, Leadership Studies
Concordia University-Wisconsin 1999 — 2003
Bachelor of Science, Marketing and Management
Ada Products January 2013 - Present
Dentaquest January 2012 - March 2014
Rodica Iancu, DDS January 1995 - February 2012
Education
Gateway Community and Technical College 1997 — 2000
Certificate of Early Education, Education
Port Wahsington High School 1976 — 1980
Diploma, General Studies
DentaQuest December 2014 - Present
DentaQuest May 2012 - Present
The Hanover Insurance Group September 2009 - September 2011
Comcast May 2008 - September 2009
The Hanover Insurance Group June 1999 - May 2008
Harvard Pilgrim Health Care January 1990 - June 1999
Skills
ITIL, Operational Excellence, Customer Service, Call Center, Talent Management, Succession Planning, IT Service Management, Performance Management, Change Management, Coaching, Leadership Development, Customer Relations, Employee Engagement, Organizational..., Talent Acquisition, Customer Satisfaction, Six Sigma, Incident Management, Service Management, Service Desk, IT Governance, Organizational Design, Organizational..., Compensation, IT Operations, Problem Solving, CMMI, Service Delivery, Budgeting, ACD, IT Management, Operations Management, SLA, Hiring, Vendor Management, Metrics, Outsourcing, Mentoring, Budgets, Process Improvement, Call Centers, Project Management, Business Analysis, Enterprise Software, Data Center, Business Process..., PMO, Project Planning, Insurance, Team Management
Education
Merrimack College
Business Administration
Methuen High School
Northern Essex Community College
Respiratory Therapy
University of Lowell
Health Care Administration
University of Phoenix
Business Administration
WGBH August 2015 - Present
Aquent February 2013 - Present
DentaQuest February 2003 - February 2013
Skills
Customer Service, Process Improvement, Vendor Management, Outlook, Visio, Access, Leadership, Project Management, Facilities Management, Creative Writing
Education
Emerson College 1999 — 2003
Bachelor's degree, Writing, Literature and Publishing
DentaQuest March 2015 - Present
DentaQuest September 2013 - March 2015
Texas Dental Association November 2012 - August 2013
Missouri Dental Association August 2007 - October 2012
Office of Senator Chris Koster January 2005 - July 2007
Office of Senator Jim Talent January 2003 - December 2004
Office of Congresswoman Jo Ann Emerson January 2001 - January 2003
Skills
Governmental Affairs, Public Relations, Legislative Relations, Volunteer Management, Non-profits, Fundraising, Strategic Communications, Policy, Media Relations, Policy Analysis, Community Outreach, Public Speaking
Education
Drury University 1995 — 1999
B.A, Political Science
DentaQuest August 2014 - Present
Royal Bank of Scotland November 2011 - August 2014
Boston Scientific Corp November 2006 - October 2011
Georgia Gulf Corporation May 2006 - November 2006
AB InBev September 2004 - May 2006
China Qingan Int'l Trading January 1998 - May 2002
Skills
Commodity Risk..., Strategic Sourcing, Contract Management, Sourcing Analytics, Supplier Management, Negotiation, Risk Management, Problem Solving, International Business, Process Improvement, E-procurement, Six Sigma, ERP
Education
The University of Western Ontario - Richard Ivey School of Business 2002 — 2004
MBA, Supply Chain & Finance
University of International Business and Economics
Bachelor of Economics, International Trade
Aon Benfield May 2013 - Present
Blue Cross and Blue Shield of Nebraska June 2012 - May 2013
Edwards Brothers November 2011 - June 2012
Liberty International Underwriters August 2011 - November 2011
DentaQuest May 2011 - August 2011
Direct Supply November 2010 - May 2011
McDonald's Corporation June 2010 - November 2010
Skills
BizTalk, C#, WCF, SQL, ADO.NET, .NET, SOA, XML, Visual Studio, Web Services, Agile, SQL Server, IIS, EAI, Microsoft SQL Server, Agile Methodologies, SSRS, SDLC, SharePoint, ASP.NET, Crystal Reports, SOAP, Software Development, Consulting
Education
Grand Valley State University
Masters, Computer Information Systems
Jawaharlal Nehru Technological University
Bachelor of Technology
DentaQuest March 2011 - Present
DentaQuest December 2005 - March 2011
DataCommander, Inc. 2002 - 2005
Italian Home for Children 1998 - 2002
Italian Home for Children 1996 - 1998
Skills
Budgets, Team Building, Process Improvement, Training, Analysis, Management, Leadership, Project Management, Healthcare, Employee Benefits, Software Documentation
Education
Harvard University 1989 — 1991
Management
Harvard University 1977 — 1981
A.B.
DentaQuest May 2014 - Present
XOS Digital May 2011 - November 2013
Image Stream Medical August 2008 - December 2010
Eastman Kodak March 1998 - May 2008
PictureTel 1996 - 1998
Avid Technology 1995 - 1996
Shiva Corporation - now Intel 1992 - 1995
Open Software Foundation 1989 - 1992
Xerox Imaging systems (Kurzweil) 1986 - 1989
NEC Technologies 1981 - 1986
Skills
Software Quality..., Quality Assurance, Testing, Test Automation, Test Planning, Process Improvement, Quality Center, Agile Testing, Metrics, Agile Methodologies, System Testing, Quality Management, Scrum, User Acceptance Testing, Test Strategy, Project Planning, Test Management, Integration, Waterfall, Performance Testing, Leadership, Project Management, Cross-functional Team..., Usability Testing, Software Development..., Supervisory Skills, Agile Project Management, Automation, Software Project..., Regression Testing, Release Management, Manual Testing, Software Quality, Defect Tracking, CMMI, Program Management
Education
Franklin Pierce University
DentaQuest June 2012 - Present
ALICO January 2010 - December 2010
Scottish Re July 2005 - November 2007
OneBeacon Insurance 2003 - 2005
John Hancock August 1988 - March 2003
Bank of New England 1986 - 1988
State Street 1982 - 1986
Data General June 1978 - August 1980
Skills
Insurance, Investments, Corporate Finance, Treasury Management, Capital Markets, Financial Analysis, Financial Planning, Mergers, Credit Analysis, Capital Management, Cash Management, Debt, Asset Management, Financial Modeling, Investor Relations, Financial Markets, Credit, Forecasting, Corporate Governance, Strategic Planning, Executive Management, Capital, Strategic Financial..., Asset Managment, Fixed Income, Business Planning, Analysis, Banking, Leadership, Treasury, Management, Financial Services, Valuation, Enterprise Risk..., Financial Risk, Finance, Loans, Portfolio Management, Due Diligence, Financial Reporting, Mergers
Education
Harvard Business School 1980 — 1982
Master of Business Administration (M.B.A.)
Duke University 1974 — 1978
BA, Economics, Magna Cum laude
Phillips Academy 1970 — 1974
DentaQuest October 2012 - Present
Scion Dental January 2012 - October 2012
Northwoods Paper Converting 2008 - 2011
Skills
Information Systems, Microsoft SQL Server, Visual Basic, HTML, Visio, Oracle SQL, SSIS, Testing, SQL
Education
University of Wisconsin-Milwaukee 2010 — 2012
Bachelor of Business Administration (BBA), Management Information Systems, General
Madison Area Technical College
DentaQuest September 2015 - Present
DentaQuest April 2009 - October 2014
DentaQuest April 2007 - April 2009
DentaQuest January 2005 - April 2007
DentaQuest November 2003 - January 2005
DentaQuest June 2003 - November 2003
Skills
Employee Relations, Talent Acquisition, Performance Management, New Hire Orientations, Applicant Tracking..., HRIS, Team Building, Employee Engagement, Coaching, Employment Law, Talent Management, PHR, Training & Development, Staff Management, Budget Management, MBA, Project Management
Education
Concordia University-Wisconsin
Master's degree, MBA
UW-LaCrosse
Bachelor's degree, Management
Simply Health Care Plans January 2013 - Present
Miami Children's Hospital July 2012 - December 2012
DentaQuest May 2008 - July 2012
Atlantic Dental, Inc. June 2006 - May 2008
The UPS Store May 2004 - June 2006
Skills
Health Insurance, Insurance, Provider Relations, Network Development, Outstanding Customer..., Utilization Management, Customer Service, Medicare, Case Managment, Healthcare, Managed Care, Medicaid, HIPAA, HMO, Employee Benefits, Call Centers, Case Management, Medicaid Managed Care, Process Improvement, Team Building
Education
Florida International University 2012 — 2015
Bachelor's degree, Psychology
Miami Dade College 2005 — 2009
Associate's degree, Psychology
Miami Coral Park Senior High School 2001 — 2005
High School Diploma, General
DentaQuest May 2015 - Present
Us Home Corp Lennar September 2014 - March 2015
COMPUTER TEK, INC May 2012 - July 2014
Skills
Windows, Troubleshooting, Active Directory, Technical Support, Windows Server, Microsoft Exchange, Office 365, Windows 7, Windows XP, Windows 8, Avaya IP Telephony, Microsoft Office, Microsoft Excel, Microsoft Word, Team Leadership, Time Management, iOS, Logic Pro, Fruity Loops, Avid, Supervisory Skills, VirtualBox, VMware Workstation, VMware Server, Customer Service, Computer Repair, System Deployment
Education
ITT Technical Institute-Miami 2010 — 2012
Bachelor’s Degree, Information Technology, B-
ITT Technical Institute-Miami 2008 — 2010
Associate of Science (AS), Computer Engineering, B+
Florida International University - College of Engineering & Computing
Master’s Degree, Computer/Information Technology Administration and Management
DentaQuest February 2015 - Present
Millis Public Schools September 2014 - February 2015
Fox Broadcasting Company WFXT FOX 25 October 2009 - December 2013
NECN October 2006 - January 2009
The Hanover Insurance Group December 2005 - October 2006
Skills
Microsoft Office, Outlook, Lotus Notes, HTML, Customer Service, Access, Sales, Peregrine, PC Anywhere, FoxPro, Adobe Acrobat, Crystal Reports, Facebook, Marketing, Account Management, Broadcast, Advertising, Social Media Marketing, Social Media, Time Management, Social Networking, Microsoft Word, Salesforce.com, Digital Media, Program Management, Management, Microsoft Excel, Oracle SQL, Employee Training, Leadership, Communication, Application Support, Problem Resolution, Analytical Skills, Interpersonal Skills, Thrive in..., Organizational skills, Teaching, Following Up
Education
Fitchburg State College 1994 — 1999
Bachelors of Science, Business Computer Information Systems
Natick High School 1990 — 1994
High School
DentaQuest November 2013 - Present
Invotex Group 2012 - 2013
Noble Consulting Services January 2007 - January 2012
Top Value Fabrics August 2006 - October 2006
BGBC Partners January 2005 - June 2006
Skills
Auditing, Accounting, Valuation, Finance, Insurance, Analysis, Financial Risk, Internal Audit, Budgets, Financial Statements, Process Improvement, Management
Education
Prana Power Yoga 2014 — 2014
200 hour Yoga Alliance certified, Yoga Teacher Training/Yoga Therapy
Illinois State University 2001 — 2004
2004 Masters of Professional Accountancy/ Bachelors of Science, Accounting/Business Information Systems
Sauk Valley Community College 1999 — 2001
Associates in Science, Accounting, 3.64
Johnson Controls February 2015 - Present
Johnson Controls August 2013 - February 2015
DentaQuest May 2013 - July 2013
Humana June 2012 - June 2013
Kohl's Department Stores March 2011 - June 2012
WellPoint November 2010 - March 2011
Kohl's Department Stores January 2010 - December 2010
WellPoint June 2009 - December 2009
Connecture August 2008 - June 2009
WellPoint 1996 - May 2008
Skills
PMO, SDLC, Process Improvement, Vendor Management, Integration, Software Development, Project Portfolio..., CRM, Leadership, Agile Methodologies, Problem Solving, Business Analysis, Project Management, Quality Assurance, Requirements Gathering, Management, Enterprise Software, Business Intelligence, Resource Management, Product Development, Visio, IT Strategy, Software Project..., Business Process..., IT Management, MS Project, Agile Project Management, Waterfall, SharePoint, Enterprise Architecture, Business Process, Information Technology, Program Management, Cross Functional Team..., Budget and Change..., Project Governance, IT Infrastructure..., IT Management Software, Business Intelligence..., Infrastructure, PMP
Education
PMI - Project Management Institute - PMP certification 2008 — 2008
PMP Certified, Project Management
Milwaukee Business Technical Institute 1994 — 1995
Information Technology
Gubkin Russian State University of Oil and Gas (former Moscow State Academy of Oil and Gas) 1984 — 1989
MSME (Master of Science in Mechanical Engineering); BSME (Bachelor of Science in ME), Mechanical Engineering with specialization in Automation and Computerized systems.
Milwaukee Center For Independence April 2015 - Present
TriZetto, A Cognizant Company January 2015 - April 2015
DentaQuest October 2010 - October 2014
DentaQuest January 2008 - October 2010
Doral Dental April 2003 - January 2008
Doral Dental January 2000 - March 2003
Wonderbox Technologies April 1998 - January 2000
United Healthcare August 1995 - April 1998
Skills
Microsoft Certified..., SDLC, Requirements Gathering, Business Analysis, Visio, Business Intelligence, Process Improvement, Insurance, Microsoft SQL Server, Project Management, Access, Data Analysis, Requirements Analysis, SharePoint, Vendor Management, Leadership, Software Documentation, Business Process..., Business Process, Software Development, Data Warehousing, IT Strategy, Integration, Program Management, Software Project..., Management, SQL, Strategic Planning, Information Technology, Strategy, Team Building, Analysis, CRM, Cross-functional Team..., Databases, Systems Analysis, IT Management, IT Leadership
Education
Marquette University
MBA, Business
Illinois State University
BS, Finance
Healthplex, Inc. October 2013 - Present
DentaQuest July 2012 - October 2013
MedWizard Dental Billing, Inc. 2003 - 2011
CIGNA Healthcare January 1997 - January 2002
Skills
Provider Relations, Managed Care, Health Insurance, Medicaid, Medicare, Claim, HMO, Credentialing, Insurance, Health Policy, Healthcare, Third Party Billing
Education
NYU 1993 — 1997
Bachelor of Business Administration (B.B.A.), Healthcare
CUNY New York City College of Technology 1982 — 1984
Associate of Arts (A.A.), Dental Hygiene/Hygienist
Commonwealth Financial Network August 2015 - September 2015
DentaQuest April 2015 - August 2015
Lion Resources Inc ( Re:sources IT ) a Publicis Group Company November 2014 - March 2015
Goodwin Procter LLP October 2013 - April 2014
McCarter & English, LLP September 2013 - October 2013
Wolf Greenfield & Sacks August 2013 - September 2013
Yawkey boys & girls club June 2013 - August 2013
Lasell College athletic dept February 2012 - June 2012
Lasell College business office December 2010 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Sales, Data Entry, Photocopier, Account Management, Office Equipment, Teaching, Administrative..., Accounts Payable, Filing, Fax, Spreadsheets
Education
Gordon Conwell Theological Seminary 2015 — 2022
Master's degree, Masters of divinity and urban church ministry
Lasell College 2006 — 2011
BA of science, Business Management
Randolph High School 2002 — 2006
Graduated, Accounting
Collabera 2012 - Present
DentaQuest 2010 - 2012
Unique Infotech 2009 - 2010
Skills
Recruiting, Sourcing, Interviews, Training, Screening, New Hire Orientations, Employee Benefits, Temporary Placement, Management, Job Descriptions, Negotiation, Career Development, Background Checks, Consulting, Vendor Management, Networking, Windows, SDLC, Customer Service, Outlook, Benefits Negotiation, Screening Resumes, Internet Recruiting, Technical Recruiting, IT Recruitment, Staff Augmentation, Contract Recruitment, Talent Acquisition
Education
Gujarat University
Computer Engineering
Commonwealth Care Alliance February 2015 - Present
Dentaquest 2012 - October 2014
DentaQuest 2009 - 2012
DentaQuest 2007 - 2009
DentaQuest 2006 - 2006
Dun and Bradstreet 2001 - 2005
edu.com 2000 - 2001
Eclipsys Corporation (Acquired by AllScripts) 1998 - 2000
Allscripts (formerly Transition Systems, Inc) 1996 - 1998
Skills
Leadership, Management, Strategy, Vendor Management, Product Management, Program Management, Project Management, Business Analysis, Business Intelligence, Process Improvement, Team Building, Software Development, Agile Methodologies, Strategic Planning, Cloud Computing, Application Support, IT Management, Contract Management, Team Management, SDLC, Integration
Education
Dublin City University, St. Patrick's College of Education, Dublin, Ireland
Education, Math & English
Dublin Institute of Technology
Marketing, Marketing & PR
Scrum Alliance
Certified Scrum Master
DentaQuest April 2002 - Present
Forward Dental October 1996 - April 2002
West Allis Dental Group January 1986 - October 1996
Skills
Customer Service, Public Speaking, Training, Account Management, Program Management, Event Planning, Budgets, Project Management, Dentistry
Education
Marquette University 1969 — 1971
Dental Hygiene Degree, Dental Hygiene/Hygienist
Madonna High School
Terminal November 2000 - Present
DentaQuest 2007 - 2009
Skills
Microsoft Exchange, Active Directory, Virtualization, VMware, Microsoft Technologies, Cloud Computing, DHCP, Windows Server, SCCM, WSUS, IT Service Management, Network Security, Data Center
Education
Harvard Extension School
Master of Liberal Arts, Mathematics and Computation
University of California, San Diego
Bachelor of Science, Microbiology
Jenny L. Colon P.C. June 2013 - Present
Shaffer Title and Escrow, Inc. June 2013 - April 2014
Dane County CASA March 2011 - June 2011
Dentaquest June 2010 - August 2010
Skills
WestlawNext Certified, Legal Research Skills, Bookkeeping, Member Relations, Budget Monitoring, Legal Writing, PowerPoint, Research, Westlaw, Legal Research, drafting legal documents, Client Contact, Organizational..., Problem Solving, Problem Analysis, Real Estate, Intellectual Property, Public Speaking
Education
University of Richmond School of Law 2013 — 2015
Doctor of Law (JD)
Florida State University College of Law 2012 — 2013
Doctor of Law (JD), 85.9
University of Wisconsin-Madison 2008 — 2012
Bachelor of Arts (B.A.), Economics, Political Science
PayPal September 2014 - Present
Massage Envy Spa July 2014 - November 2014
Massage Envy July 2013 - June 2014
DentaQuest May 2013 - June 2014
Complete Staffing October 2012 - May 2013
Monument Staffing August 2012 - October 2012
Advanced TMJ & Sleep Center November 2011 - July 2012
Blue Cross Blue Shield Nebraka May 2009 - November 2011
Aflac March 2004 - March 2008
Skills
American Sign Language, Therapeutic Massage, Pregnancy Massage, Chair Massage, Deep Tissue Massage, Thai Massage, Customer Oriented, Customer Satisfaction, Appointment Scheduling, Human Anatomy, Medical Records, Telephone Skills, Customer Service, Dependable Team Player, Telephone Reception, HIPAA, Swedish, Healthcare, Phone Etiquette, Insurance, Cryotherapy, Hydrotherapy, Patient Education, Health Insurance, Outlook, Data Entry
Education
Omaha School of Massage and Healthcare of Herzing University 2010 — 2012
Dipoloma, Massage Therapy, 3.8
Cortiva Institute-Boston 2013 — 2013
Massage Therapy, Massage Therapy/Therapeutic Massage, 4.0
Iowa Western Community College 2000 — 2000
DentaQuest March 2015 - Present
DentaQuest September 2013 - March 2015
Marquette University March 2009 - December 2013
UW-Waukesha August 2010 - September 2013
Froedtert Hospital June 2007 - January 2009
Milwaukee Public Museum May 2008 - August 2008
Marquette University September 2005 - January 2007
Skills
Statistics, Microsoft Office, SAS, Data Analysis, PowerPoint, JMP, Tableau, Microsoft Word, Microsoft Excel, Microsoft SQL Server, SSRS, Minitab, Customer Service, Tutoring, Programming, Lesson Planning, Calculus, Teaching, Matlab, Presentations
Education
Marquette University 2005 — 2009
Bachelor of Science Degree, Mathematics
University of Wisconsin-Milwaukee
DentaQuest March 2015 - Present
HP Enterprise Services March 2013 - Present
Hewlett-Packard October 2009 - March 2013
Hewlett-Packard May 2008 - October 2009
Comcast May 2007 - January 2008
Skills
Green Process..., Microsoft Office, Meeting Management, Live Meeting, Performance Reporting, Event Management, Program Management, Microsoft Excel, Management, Leadership, Cross-functional Team..., ITIL, Project Management, Business Analysis, Process Improvement, Integration, Vendor Management
Education
Concordia University 2005 — 2008
B. S. Degree, Business; Marketing & Management
Concordia University 2005 — 2008
B. S. Degree, Business; Marketing & Management Executive management and project teams
Concordia University Chicago 2004 — 2008
Business, Marketing/ Management
DentaQuest October 2012 - Present
ManpowerGroup June 2011 - October 2012
TMP Directional Marketing June 2005 - April 2011
Hatch Staffing Service October 2004 - February 2005
US Bank November 2003 - June 2004
Community Financial Service Center September 1996 - January 2003
Skills
SEM, Customer Service, SEO, Microsoft Excel, Marketing, Sales, Recruiting, Microsoft Word, Online Advertising, Account Management, Microsoft Office, Advertising, PowerPoint, Social Media, Interactive Marketing
Education
Concordia University-Wisconsin 2011 — 2013
BA, Management of Criminal Justice
DentaQuest July 2013 - May 2014
US Bank/Elan Financial Services September 2011 - February 2013
M&I, A part of BMO Financial Group December 2008 - September 2011
US Bank February 2005 - November 2008
Guaranty Bank FSB January 2000 - January 2005
Skills
Fraud, Identity Theft, Credit Cards, Debit Cards, Supervisory Skills, Customer Service, Problem Resolution, Fraud Detection, Financial Services, Microsoft Office, Recruiting, Microsoft Word, Microsoft Excel, Credit Analysis, PowerPoint, Training, Customer Satisfaction, Loss Prevention, Retail Banking, Private Investigations, Call Centers, Risk Management, Management, Process Improvement, Internet Banking, Payments, Business Analysis, Leadership, Financial Analysis, Analytics, Analysis, Vendor Management, Strategy, Quality Assurance, Team Leadership, Data Analysis
Education
Concordia University-Wisconsin 2009 — 2011
Bachelors
University of Wisconsin-Milwaukee 1998 — 2001
N/A
DentaQuest February 2012 - Present
Baxter Healthcare January 2003 - November 2011
Youngblood Executive Search February 2002 - January 2003
Caremark Rx February 1996 - January 2002
Household International November 1993 - September 1995
Center for Space and Advanced Technologies (CSAT) October 1987 - August 1993
US Army August 1984 - July 1987
Skills
Talent Management, Talent Acquisition, Employee Relations, Organizational..., Recruiting, Leadership Development, Succession Planning, Human Resources, Leadership, Training, Strategic Planning, Operations Management, Employee Engagement, Performance Management, Onboarding, Employee Benefits, HRIS, Deferred Compensation, Benefits Administration, Personnel Management, Employment Law, Sourcing, Career Development, FMLA, Change Management, HR Consulting, Policy, Conflict Resolution, PeopleSoft, New Hire Orientations, College Recruiting, HR Policies, Labor Relations, Workforce Planning, Organizational..., Applicant Tracking..., Compensation & Benefit, Job Descriptions, HR Transformation, Employee Training, Organizational Design, Compensation & Benefits
Education
Lake Forest Graduate School of Management
MBA, Business
DePaul University
B.A., Business/Human Resources
Osram Sylvania April 2012 - Present
Osram Sylvania 2008 - April 2012
Osram Sylvania February 2008 - October 2008
DentaQuest October 1998 - August 2005
YMCA of the North Shore September 1996 - May 1998
National Park Service May 1991 - September 1996
Skills
Employee Relations, Recruiting, Interviews, College Recruiting, SAP, Human Resources, Time Management, Sales, Employee Benefits, PeopleSoft, Purchasing, Customer Service, Integrated Marketing, Talent Acquisition, Applicant Tracking..., Leadership, Sourcing, Office Management, Employee Training, Onboarding, Program Management
Education
Ithaca College 1990 — 1994
BS, Sociology/Art
Danvers High
High School
DentaQuest September 2012 - Present
CDM Smith March 2010 - October 2012
Cantor Fitzgerald November 2008 - February 2009
AHRC June 2005 - June 2008
Skills
Oracle, ADP, Oracle Discoverer, Access, HRIS, E-Verify, NuView, Employee Benefits, Applicant Tracking..., Reporting Systems, OpenHire, Benefits Administration, Recruiting, ADP Payroll, College Recruiting, Personnel Management, Human Resources, Onboarding, Training, Leadership, Management, Microsoft Office, Employee Relations
Education
Northeastern University 2010 — 2013
AS, HR Managment
Johnson & Wales University
Johnson & Wales University
CoreLogic January 2015 - Present
DentaQuest July 2011 - December 2014
DentaQuest January 2008 - July 2011
GE Healthcare 2005 - December 2007
GE Healthcare 2004 - 2005
GE Healthcare 2003 - 2004
GE Medical Systems 2001 - 2003
GE Medical Systems 1999 - 2001
Skills
PMP, Project Management, Six Sigma, Business Intelligence, Program Management, Cross-functional Team..., IT Strategy, Requirements Analysis, SDLC, Software Development, Business Analysis, Process Improvement, Integration, Change Management, Vendor Management, Visio, Software Project..., Project Portfolio..., Business Process...
Education
Marquette University 1995 — 1999
Bachelor of Science (BS)
DentaQuest December 2012 - Present
Parker Cunningham Law April 2012 - April 2013
Rosen Law Office November 2011 - May 2012
Shub & Associates, formerly Shub & Anderson May 2009 - March 2011
Gunderson Dettmer February 2008 - May 2009
WilmerHale May 2004 - February 2008
Dewey Ballantine LLP September 2002 - May 2004
Waterbury Republican-American January 1998 - June 1999
Sun Herald August 1994 - May 1996
CNN Headline News 1990 - 1993
Skills
Securities Law, Commercial Litigation, Corporate Law, Corporate Governance, Contract Negotiation, Employment Law, Securities Litigation, Civil Litigation, Compliance, Privacy, Venture Financing, Class Actions, Due Diligence, Employment Litigation, Litigation, Arbitration, Securities Regulation, Legal Writing, Health Law, Intellectual Property, Privacy Law, Mergers & Acquisitions, Licensing, Joint Ventures, Legal Research, Competition Law, Securities
Education
Tulane University Law School 1999 — 2002
J.D., Law
St. John's College (NM) 1996 — 1997
MA, Western Classics
Syracuse University 1993 — 1994
MA, Newspaper Journalism
Hampshire College 1986 — 1990
B.A., Video and Film
Wilton High School
Direct General Auto Insurance April 2014 - Present
DentaQuest February 2013 - February 2014
BuildASign.com October 2009 - February 2012
Medwing May 2007 - May 2009
Dell October 1991 - July 2004
Skills
E-commerce, Training, Customer Service, Email Marketing, CRM, Start-ups, Social Media, Project Management, Sales
Education
LSU Shreveport 2014 — 2015
Master of Business Administration (MBA), 3.0
Lamar University
Bachelor of Applied Science (BASc), 3.43
DentaQuest March 2012 - Present
Cedar Creek Motorsports February 2009 - March 2012
Cedar Creek Motorsports April 2008 - March 2012
Orion Energy July 2007 - January 2009
Krier Realty, Inc October 2003 - May 2008
Krier Realty June 2002 - May 2008
Orion Energy Systems April 2004 - January 2008
SPC/Tecstar Mfg June 1999 - February 2003
ALLEN EDMONDS SHOE CORPORATION June 1996 - May 1999
Skills
Sales, Customer Service, Account Management, Marketing, New Business Development, Training, Strategic Planning, Selling, Contract Negotiation, Forecasting, Marketing Strategy, Recruiting, Sales Process, Public Speaking, Cold Calling, Advertising, Provider Networks, Strategy, Coaching, Network Development, Provider Relations, Reports, Commercial Insurance, Closing Deals, Sales Presentations
Education
Milwaukee Area Technical College 2010 — 2012
Associates Degree, Marketing Management
Random Lake 1993 — 1997
High School Diploma
Lakeshore Technical College
Real Estate Continuing Education
Shorewest Real Estate Licensing
DentaQuest October 2014 - Present
DentaQuest December 1998 - September 2014
Skills
Managed Care, Medicaid, Medicare, Healthcare, Leadership, Strategic Planning, CRM, Management, Business Development, Risk Management, Utilization Management, Provider Relations
Education
Concordia University-Wisconsin 2009 — 2013
Master of Business Administration (M.B.A.), Finance
Luther College 1993 — 1997
B.A., Political Science, History
DentaQuest 2014 - Present
Analytica Intl LLC 2005 - 2014
Sovereign Bank / Banco Santander 2010 - 2013
Hill Holliday 2008 - 2010
One to One Interactive 2007 - 2008
iKnowtion LLC 2005 - 2006
Upromise, Inc. 2001 - 2005
Abt Associates Inc. 1992 - 2001
New England Aquarium 1988 - 1991
U.S. Executive Office of the President 1984 - 1985
Skills
Strategy, Segmentation, Database Marketing, Oracle, Analytics, Financial Analysis, CRM, Email Marketing, Business Intelligence, SAS, Digital Marketing, Competitive Analysis, Forecasting, Analysis, Economics, Predictive Modeling, Leadership, Management, Market Analysis, Market Research, Start-ups, Strategic Partnerships, Financial Modeling, Data Mining, Customer Insight, Customer Acquisition, Cross-functional Team...
Education
Harvard University 1985 — 1989
ABD (Non-Degree, PhD Program), Economics
University of Maryland College Park 1980 — 1985
BA, Economics
DentaQuest February 2009 - Present
MIlwaukee County March 2007 - February 2009
SysLogic, Inc. March 2007 - February 2009
WEA Trust, Madison December 2006 - February 2007
Assurant Health 2005 - 2006
Greenbrier & Russel, Inc. 1999 - 2004
Manpower 1997 - 1999
Education
Marquette University 2001 — 2003
MS
University of Wisconsin-Milwaukee 1987 — 1991
Bachelor of Fine Arts
DentaQuest August 2006 - Present
DSM - Dental Service of Massachusetts 2006 - Present
US Army 2010 - 2013
National Grid 2004 - 2006
Concentra 2001 - 2003
Computer Sciences Corporation 1999 - 2001
LSS 1997 - 2000
Skills
Risk Management, Sarbanes-Oxley Act, Financial Analysis, Risk Assessment, Accounting, Process Improvement, Financial Reporting, Internal Controls, Auditing, Insurance, Business Process..., Enterprise Risk..., Vendor Management, Strategic Planning, Business Analysis, Program Management, Management
Education
Lesley University 1999 — 2001
Masters of Science, Information Systems Management
Worcester State University 1993 — 1997
BA, Accounting/Finance
Provider Network Alliance March 2014 - Present
DentaQuest May 2011 - March 2014
DentaQuest June 2009 - May 2011
DentaQuest March 2008 - June 2009
Harvard Vanguard Medical Associates March 2008 - December 2008
Harvard Vanguard Medical Associates May 2007 - March 2008
Harvard Vanguard Medical Associates February 2005 - May 2007
Pope John XXIII High School 1999 - 2004
Skills
Outlook, Excel, Customer Service, PowerPoint, Problem Solving, Insurance, Customer Satisfaction, Coaching, Team Leadership, Visio, Quality Assurance, Process Improvement, Data Analysis, Budgets, Microsoft Office, Microsoft Word, Operations Management, Auditing, Microsoft Excel, Business Analysis, Management, Leadership, Training, Healthcare
Education
Emmanuel College
Bachelor of Science (B.S.), Business Administration and Management, General
Pope John XXIII High School
Degree, College Prep
Florida Institute for Health Innovation June 2012 - Present
Massachusetts General Hospital Disparities Solutions Center July 2005 - Present
Next Generation Consulting Group March 2005 - Present
Health Foundation of South Florida 2012 - Present
DentaQuest February 2013 - Present
Harvard Medical School April 2005 - June 2014
DentaQuest Foundation 2001 - 2013
US State Department May 2011 - May 2012
Health Care For All 2007 - 2012
Health Resources and Services Administration, US Department of Health and Human Services October 2010 - December 2011
Skills
Leadership Development, Healthcare, Health, Research, Strategic Planning, Program Evaluation, Organizational..., Program Development, Public Speaking, Non-profits, Policy, Coaching, Team Building, Program Management, Change Management, Pediatrics, Healthcare IT, Healthcare Information..., Global Health, Leadership, Clinical Research, Grant Writing, Nonprofits, Medicine, Health Policy, Training, Public Health, Workshop Facilitation, Community Outreach, Epidemiology, Grants, Healthcare Management, Qualitative Research, Hospitals, Higher Education, Health Services Research, Policy Analysis
Education
Harvard T.H. Chan School of Public Health 1997 — 1998
MPH, Community Health, Health Policy and Management
Cornell University 1987 — 1992
MD, Pediatrics
Children's National Medical Center 1992 — 1995
GWU, Pediatrics
The Johns Hopkins University 1983 — 1987
Bachelor of Science (BS), Biomedical/Medical Engineering
Oracle Corporation February 2010 - Present
Sun Microsystems April 2008 - February 2010
Nightingale/VantageMed Corp. April 2004 - September 2007
DentaQuest August 2002 - June 2003
Sun Microsystems Inc. 1998 - 2001
FTP Software, Inc. January 1995 - June 1998
Skills
Management, Incident Handling, Process Improvement, Solaris, Service Delivery, Call Center, Cross-functional Team..., Team Leadership, Product Management, Vendor Management, Troubleshooting, Customer Satisfaction, Customer Service, Call Centers, Software Documentation
Education
Lesley University 1999 — 2001
Bachelor of Science (BS), Business Administration and Management, General
North Shore Community College
Associate's degree, Business Administration and Management, General
Dentaquest February 2010 - September 2010
Metavante Corporation 2003 - 2007
Skills
Banking, Analysis, Management, Software Documentation, Team Leadership, Team Building, Business Analysis, Vendor Management, Customer Service, Call Centers, Leadership, Process Improvement, Microsoft Office
Education
Concordia University-Wisconsin
Health Care Adminstration, Health Care
Milwaukee Area Technical College
DentaQuest July 2014 - Present
TEKsystems February 2014 - August 2014
WageWorks September 2013 - February 2014
Robert Half Technology January 2012 - September 2013
The Clorox Company March 2011 - January 2012
The NPD Group August 2010 - March 2011
SPECTRUM BRANDS June 2006 - August 2009
Mueller Sports Medicine May 2005 - June 2006
Skills
Shopper Marketing, Sales, Management, Analysis, Business Analytics, Consumer Products, Customer Insight, Retail, Forecasting, Competitive Analysis, Marketing Research, Product Development, Nielsen, Cross-functional Team..., Market Research, Oracle SQL, EDI, Databases, Data Analysis, Sales Management, Analytics, Product Marketing, Segmentation, Business Intelligence
Education
University of Wisconsin-Whitewater 2007 — 2010
Master of Business Administration (MBA), Master of Business Administration (MBA) - Management
Edgewood College 1999 — 2003
Bachelor of Science, Computer Information Systems (CIS)
DentaQuest October 2011 - Present
DentaQuest November 2008 - November 2011
Doral Dental May 2008 - November 2008
Doral Dental August 2002 - April 2008
Wells Fargo 1997 - 2002
Skills
Managed Care, Health Insurance, Medicare, Process Improvement, Insurance, Provider Relations, Medicaid, Team Building, Software Documentation, HIPAA, Healthcare, Employee Benefits, Leadership, HMO, Healthcare Information..., Healthcare Industry, Hospitals, Management, Network Development, Utilization Management, Health Policy, Business Process..., Call Center
Education
Lakeland College 2003 — 2008
Bachelors, Business Administration
Instituto de Arte Bribiesca 1989 — 1992
Certificate, Interior Design
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 1989 — 1991
Pyschology
Sheboygan South High 1984 — 1989
high school, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Boston Consulting Group January 2013 - Present
DentaQuest January 2011 - January 2013
Best Doctors April 2009 - January 2011
The Education Resource Institute December 2008 - April 2009
Basho Technologies September 2008 - October 2008
Skills
General Ledger, Financial Analysis, Financial Reporting, Forecasting, Accounting, Microsoft Excel, Accounts Payable, Process Improvement, Access, Budgets, Account Reconciliation, Microsoft Office, Analysis, Financial Statements, Finance
Education
Merrimack College 2012 — 2014
Masters of Science, Management
Merrimack College 2004 — 2008
Bachelor of Science (B.S.), Finance, General
DentaQuest August 2010 - Present
Doral Dental USA, LLC January 2009 - August 2010
Atlantic Dental Insurance July 2007 - December 2008
Atlantic Dental Insurance December 2005 - June 2007
United Home Care Services, Miami Florida 1995 - 2004
Skills
Business Analysis, Health Insurance, Visio, Requirements Gathering, Process Improvement, Software Documentation, Access, HIPAA, Insurance, Data Analysis, Medicare, Team Building, Program Management
Education
Florida International University - College of Business
B.Acc., Accounting
Anthem, Inc. March 2015 - Present
DentaQuest December 2013 - October 2014
Consultant June 2013 - November 2013
Tufts Health Plan April 2011 - July 2012
Tufts Health Plan June 2008 - April 2011
Tufts Health Plan September 2006 - July 2008
Blue Cross Blue Shield of Massachusetts July 2004 - August 2006
Skills
Health Insurance, Medicare, Medicare Advantage, Medicare Prescription..., Medicare Part D, Managed Care, TRICARE, HMO, CMS, PPO, NCQA, Health Care Reform, Customer Service, Customer Satisfaction, Public Speaking, Appeals, Medical Terminology, Grievances, Employee Training, Peer Mentoring, Data Analysis, Microsoft Office, Microsoft Excel, Team Building, ICD-9, PowerPoint, Outlook, Process Improvement, Lotus Notes, HIPAA, Healthcare Industry, Provider Relations, Healthcare, Health Policy, Training, Claims Resolution, Claim
Education
Fitchburg State College 1999 — 2002
3 years of study Business Management, Bachelors program
Essex Agricultural & Technical Institute 1995 — 1999
High School Diploma, Animal Sciences / Agricultural Business
Independent IT Consultant/Contractor June 2015 - Present
Cubix Latin America January 2012 - June 2015
DentaQuest February 2009 - January 2012
Atlantic Dental Inc June 2006 - February 2009
Hospitalist of America April 2005 - June 2006
Cruise Technologies / Kyma Ship Management February 2004 - January 2005
Coutts Bank 2002 - 2004
TwoConnect 2000 - 2001
Skills
Disaster Recovery, IT Management, Project Management, Software Development, ASP.NET, HIPAA, Data Center, Enterprise Architecture, T-SQL, Active Directory, Information Technology, SharePoint, Integration, Software Documentation, Management, MCSD, Databases, Business Analysis, Networking, Security, Cloud Computing, Enterprise Software, Leadership, Process Improvement, Business Intelligence, Application Development, Consulting, SaaS, EDI, Risk Management, Reporting & Analysis
Education
Florida International University - College of Business 2002 — 2003
Master of Science, Management Information Sytems
Florida International University - College of Business 1999 — 2001
Bachelor of Business Administration, Management
Epiphany
DentaQuest January 2013 - Present
Assurant Health August 2003 - October 2011
American Medical Security Inc 2002 - 2003
American Medical Security 1995 - 2002
American Medical Security January 1995 - January 1997
Skills
Sales Operations, Sales Management, Leadership, Health Insurance, New Business Development, Consulting, Business Strategy, Team Building, Strategic Planning, Sales, Employee Benefits, Insurance, Medicare, Analysis, Direct Sales, Management, Recruiting, Healthcare, Disability Insurance, Sales Process, Marketing, Account Management, Health Savings Accounts, Product Development, Selling, Managed Care, Team Leadership, Budgets, Long-term Care, Customer Retention
Education
Abbott Pennings
Abbott Pennings
Edgewood College
B.B.A., Marketing/Economics/Business Administration
DentaQuest December 2012 - Present
DentaQuest August 2011 - December 2012
Actuant Corporation February 2002 - March 2011
Social Development Commission 2001 - 2006
alpine plywood 2002 - 2004
Alpine Plywood 2000 - 2001
Blue Cross & Blue Sheild Wisconsin 1998 - 2001
MPS 1994 - 1997
Skills
Customer Service, Access, Communication, Conflict Resolution, Computer Proficiency, Employee Training, Dependable Team Player, Microsoft Excel, Lean Manufacturing, Six Sigma, Human Resources
Education
Ottawa University-Wisconsin 2011 — 2013
Bachelor's Degree, Human Resources
Milwaukee Area Technical College 2007 — 2009
Assoicates, Supervisory Management
Marquette University
DentaQuest Supervisor of Intake and ScanningDentaQuestAugust 2008 - Present
DentaQuest June 2008 - August 2008
DentaQuest September 2002 - June 2008
GRE Insurance Company December 1993 - December 1998
GRE/Liberty Mutual Insurance Company November 1993 - December 1998
Heritage Mutual Insurance May 1989 - December 1993
Heritage Mutual/Acuity Insurance Company December 1992 - November 1993
Heritage Mutual/Acuity July 1992 - December 1992
Heritage Mutual/Acuity September 1989 - July 1992
Heritage Mutual/Acuity June 1989 - September 1989
Skills
Insurance, Management, Training, Time Management, Budgets, Customer Service, Quality Assurance, Auditing, Claim, Coaching, New Business Development
Education
Marquette University 1985 — 1989
Bachelor of Science, Mathematics, Business
Marquette University
Bachelor of Science, Mathematics
DentaQuest July 2015 - Present
DentaQuest June 2013 - July 2015
DentaQuest September 2011 - May 2013
DentaQuest March 2010 - September 2011
Midwest Dental May 2004 - March 2010
Skills
Treatment, Dentistry, X-ray, HIPAA, Health Insurance, Sterilization, Healthcare, Data Entry, Insurance, Medical Terminology, Customer Service, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Software Documentation, Employee Benefits, Process Improvement, Access, PowerPoint
Education
Lakeshore Technical College 2003 — 2004
Diploma, Dental Assisting
DentaQuest 2007 - June 2015
Delta Dental of Massachuesetts 1997 - 2007
Blue Cross Blue Shield of Massachusetts 1993 - 1997
John Hancock Financial Services 1984 - 1988
Skills
Underwriting, Health Insurance, Healthcare, Employee Benefits, Process Improvement, Analysis, Claim, Team Building, Operations Management, Pricing, Problem Solving, Claims, Account Management, Dental, Dentistry, Change Management, Medicare, Disability Insurance, Insurance, Strategic Planning, Risk Management, Brokers
Education
Columbia University in the City of New York 1970 — 1974
BA, Economics
The University of Chicago Booth School of Business
Villanova University
Office of the Attorney General, Trial Division October 2013 - Present
Office of Attorney General, Health Care Division February 2013 - October 2013
Beacon Hill Staffing Group July 2012 - January 2013
DentaQuest March 2012 - July 2012
Update Legal/Special Counsel December 2009 - February 2012
McKenzie & Associates, P.C. November 2008 - March 2009
Executive Office of Health and Human Services January 2006 - January 2008
Mass. Commission Against Discrimination March 2003 - December 2005
Mass. Office of the Attorney General, Insurance Division March 1998 - February 2003
Mass. Office of the Attorney General, Civil Rights Division February 1996 - February 1998
Skills
Litigation, Civil Litigation, Legal Research, Employment..., Appeals, Legal Writing, Employment Litigation, Appellate Advocacy, General Litigation, Administrative Law, Civil Rights, Consumer Law, Insurance Law, Commercial Litigation, Complex Litigation, Hearings, Legal Advice, Employment Law, Litigation Support
Education
Suffolk University Law School 1992 — 1995
J.D., Law
Marlboro College 1983 — 1988
B.S., Computer Science
DentaQuest May 2014 - Present
Wellpoint Anthem May 2010 - Present
Blue Cross Blue Shield May 2010 - December 2011
Liberty Mutual October 2006 - May 2010
Thermo Fisher Scientific April 2000 - October 2006
Skills
Data Analysis, Insurance, Databases, Quality Assurance, Six Sigma, SDLC, Analysis, Process Improvement
Education
Franklin Pierce University 2006 — 2009
MBA, Business
University of New England
BS, Environmental Science and Chemistry
DentaQuest October 2014 - Present
DentaQuest, LLC October 2012 - October 2014
DentaQuest, LLC June 2012 - October 2012
DentaQuest, LLC March 2011 - June 2012
DentaQuest April 2008 - March 2011
DentaQuest August 2005 - October 2010
Doral Dental of Tennessee, LLC July 2002 - August 2005
Doral Dental of Tennessee, LLC November 2000 - July 2002
Skills
Managed Care, Medicare, Health Insurance, Provider Relations, Medicaid, HMO, Insurance, Network Development, HIPAA, Employee Benefits, Sales, Healthcare, Health Savings Accounts
Education
Tennessee Technological University - College of Business Administration 1998 — 2000
Master of Business Administration (M.B.A.)
Kentucky Wesleyan College 1994 — 1998
Bachelor’s Degree, Biology, General
Daviess County High School 1990 — 1994
High School
DentaQuest October 2006 - Present
American Legion Auxiliary May 2011 - May 2013
Health Care Strategies Inc. May 2005 - August 2006
Maryland Physicians Care February 2002 - May 2005
CareFirst BlueCross BlueShield June 1988 - October 1993
Skills
Healthcare, Dentistry, Disability Insurance, Brokers, Team Building, Insurance, Underwriting, Analysis, New Business Development, Health Savings Accounts, Human Resources, Medicare, Term Life Insurance, Long-term Care, PPO, Health Care Reform, Benefits Administration, Life Insurance
Education
Liberty University 2013 — 2016
Master of Public Health-Health Promotion, Health and Wellness Promotion
University of Maryland Baltimore County 2009 — 2011
BA, Sociology-Health Administration Public Policy
DentaQuest April 2013 - Present
DentaQuest March 2012 - March 2013
DentaQuest January 2010 - April 2012
DentaQuest April 2008 - December 2009
Atlantic Dental, Inc June 2006 - March 2008
Onyx / Montenay Power Corp September 2002 - May 2006
Skills
Process Improvement, Business Analysis, Project Management, Management, Requirements Analysis, Insurance, Analysis, Leadership, Visio, Business Process..., Software Documentation, Team Leadership, SharePoint, Requirements Gathering, Team Building, Health Insurance, Business Strategy, Access, Healthcare, System Migration, Operations Management, Data Analysis, Integration, Strategic Planning, System Configuration, Cross-functional Team..., Technical Leadership, Healthcare Information...
Education
Florida International University 2008 — 2010
B.A
Miami Dade College 2002 — 2005
AA
Simply Healthcare Plans, Inc. May 2014 - Present
Simply Healthcare Plans, Inc. June 2010 - May 2014
Dentaquest May 2008 - May 2010
Atlantic Dental Inc 2005 - 2008
United HomeCare Inc. 2002 - 2005
Education
Erskine College 1989 — 1993
Bachelor of Science, Economics and History
DentaQuest January 2013 - Present
ManpowerGroup September 2011 - January 2013
BloodCenter of Wisconsin May 2010 - September 2011
BC Ziegler & Company December 2006 - June 2009
UMB Fund Services November 2005 - December 2006
Morgan Stanley November 2004 - November 2005
Strong Capital Management May 2002 - June 2004
Skills
Investments, Process Improvement, Mutual Funds, Financial Services, Asset Allocation, Strategic Planning, Strategic Financial..., Customer Service, Sales
Education
Marquette University 1998 — 2002
Business, Finance
Brown Deer High School
DentaQuest January 2015 - Present
Falls Dental Associates January 2006 - December 2014
Forward Dental Group July 2003 - December 2005
Marquette University July 2002 - June 2003
Education
Marquette University 1998 — 2002
DDS, Dentistry
University of Wisconsin-Madison 1994 — 1998
BS, Psychology
Account Manager June 2014 - Present
DentaQuest January 2012 - June 2014
Delta Dental of Massachusettes November 1998 - December 2011
Winchester Systems 1992 - 1996
Skills
Client Relations Skills, Customer Service, Teamwork, Work Ethic, Negotiation, Consulting, Public Speaking, Management, Process Improvement, Program Management, Dental Insurance, Creative Solutions, Organization, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Underwriting, Outlook, Strategic Planning, Health Insurance, Employee Benefits, Insurance, Leadership, Team Building
Education
Merrimack College
Bachelor's degree, Business, Management, Marketing, and Related Support Services
DentaQuest March 2006 - Present
DentaQuest March 2006 - Present
Passport Health Communications 2004 - 2006
Proservices/Blue Cross Blue Shield 2001 - 2004
COSS Development Corporation 1993 - 2001
Skills
Strategic Leadership, Client Communications, Government Compliance, Quality Management, Building Relationships, Profitability, Budget Management, Risk Management, Budgets, Profit, Management, Managed Care, HIPAA, Healthcare, Program Management, Medicaid, Insurance, Process Improvement, Medicare
Education
Marquette University
B.S., Business Administration
DentaQuest May 2015 - July 2015
Ernst & Young LLP October 2013 - August 2014
Deloitte Financial Advisory Services LLP September 2011 - September 2013
Avondale Partners January 2011 - April 2011
Guangzhou Securities October 2009 - March 2010
Bank of China June 2009 - September 2009
Skills
Equity Research, Business Valuation, Financial Modeling, Financial Statement..., Intangible Assets, Financial Services, Investment Banking, Finance, Mergers & Acquisitions, Portfolio Management, Derivatives, Asset Management, Risk Management, Investments, Financial Analysis, Valuation, Legal Research
Education
Harvard Law School 2014 — 2017
Juris Doctor (J.D.)
Vanderbilt University - Owen Graduate School of Management 2010 — 2011
M.S., Finance
University of North Carolina at Pembroke 2006 — 2010
B.S., Accounting
Guangdong University of Finance and Economics 2004 — 2010
Bachelor, Law (LL.B.)
DentaQuest March 2013 - Present
Ernst & Young September 2009 - March 2013
Skills
SEC filings, Sarbanes-Oxley Act
Education
Isenberg School of Management, UMass Amherst 2009 — 2010
Masters in Accounting, Accounting
Syracuse University 2005 — 2009
Bachelors of Science, Accounting
Syracuse University - Martin J. Whitman School of Management 2005 — 2009
Bachelors in Accounting, Accounting
NYC Department of Education September 2013 - Present
InterFuture February 2011 - Present
Teach For America January 2013 - June 2015
DentaQuest December 2011 - June 2013
Luxottica May 2011 - February 2012
Suffolk University May 2010 - September 2011
InterFuture August 2009 - May 2011
Suffolk University April 2008 - May 2011
Suffolk University April 2008 - May 2011
NEC Incorporated July 2010 - September 2010
Skills
Microsoft Office, Mac OS X, PowerPoint, Research, Microsoft Word, Microsoft Excel, Community Outreach
Education
Fordham University 2013 — 2015
Master’s Degree, Secondary Education and Teaching
Suffolk University 2007 — 2011
BA, Print Journalism, Marketing
The Better Oral Health for Massachusetts Coalition November 2013 - Present
DentaQuest June 2011 - Present
Better Oral Health for Massachusetts Coalition December 2012 - November 2013
Mount Wachusett Community College April 2012 - October 2012
Better Oral Health For Massachusetts Coalition 2008 - October 2011
Blue Cross Blue Shield of Massachusetts August 2005 - June 2011
Dr. Theodore Zervas, DMD January 1997 - January 1998
Stuarts Department Store January 1991 - January 1993
Skills
Healthcare, Program Development, Community Outreach, Non-profits, Public Speaking, Coalitions, Building Relationships, CRM, Dentistry, Fundraising, Grant Writing, Healthcare Management, Leadership, Management, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Nonprofits, PowerPoint, Practice Management, Public Health, Strategic Planning, Training, Customer Service
Education
Emmanuel College 2010 — 2014
Master of Science in Management ; Bachelor of Science, Management; Business Administration
Emmanuel College 2007 — 2010
Bachelors of Science in Business, Business
Mount Wachusett Community College 2003 — 2005
Associates Science in General Studies, Law, Science
Mount Wachusett Community College 2001 — 2003
Associate of Science, Business Administration, Business
Worcester Technical Institute 1996 — 1997
Certification in Dental Assisting, Dental Assisting
Dentaquest April 2014 - Present
Aerotek November 2013 - April 2014
Rev Worldwide April 2013 - October 2013
Sears Holdings Corporation October 2008 - April 2013
HEB September 1996 - May 2000
AT&T January 1995 - January 1996
Skills
Customer Service, Outlook, Typing, Filing, Call Center, Billing, Microsoft Word, Call Centers, Project Management, Invoicing, Customer Satisfaction, Troubleshooting, Teamwork, Data Entry, Telephone Skills, Time Management, Management, Microsoft Excel, Sales, Microsoft Office, PowerPoint
Education
Kaplan University 2004 — 2006
Associate's degree, Criminal Justice
DentaQuest September 2010 - Present
City Of Haverhill March 1993 - August 2010
Skills
Insurance, Provider Relations, Healthcare, HIPAA, Access, Network Development, Medicare, Health Insurance, Managed Care, Medicaid, Utilization Management, Contract Negotiation, New Business Development, Negotiation, Dentistry, Healthcare Management
Education
Eastern Nazarene College
Associate Degree, Business Administration
DentaQuest Manage office buildouts from planning to execution nationally. Ensure that emergency back up systems are maintained. Maintain up to date floor plans and seating charts. Create and maintain project budgets and annual Facilities budgets for 7 locations.Facilities RepresentativeDentaQuestMay 2005 - April 2011
Investors Bank & Trust March 2001 - April 2005
Skills
Facilities Management, Process Improvement, Vendor Management, Budgets, Contract Negotiation, Program Management, Operations Management, Team Building
Education
Keene State College
Bachelor's degree, Industrial Technology, minor Management
DentaQuest A complaints & grievances specialist communicates with dentist's offices and insurance members to resolve complaints, grievances, and claims appeals. The job involves troubleshooting denied claims for provider's offices. Pharmacy TechnicianAurora Health CareJuly 2010 - May 2015
Shopko June 2004 - July 2010
Skills
Hospitals, EHR, IV, Healthcare, Troubleshooting, Patient Safety, Inpatient, Epic Systems, Medical Terminology, Clinical Research, Patient Education, HIPAA, EMR, Pharmacy, Healthcare Information...
Education
Kaplan University-Davenport Campus 2012 — 2014
Bachelor of Science in Health Care Administration
UW-Washington County 2005 — 2007
Associate of Arts and Sciences (A.A.S.)
Lahey Hospital & Medical Center May 2014 - Present
Century 21 Northshore October 2012 - Present
DentaQuest 1997 - 2012
Skills
Insurance, Health Insurance, Underwriting, Process Improvement, Outlook, Provider Relations, Microsoft Office, Account Management, Medicare, Employee Benefits, Vendor Management, Analysis, Managed Care, Team Building
Education
Emmanuel College
Bachelor of Business Administration (B.B.A.), Business Management
Asurion September 2012 - Present
CQuest America August 2011 - August 2012
DentaQuest December 2010 - August 2011
Bank of America February 2007 - October 2010
Aetna INC December 2005 - November 2006
Skills
SQL, Microsoft Office, Business Analysis, Customer Service, Change Management, Requirements Analysis, Linux, Windows, XML, Management, Microsoft Excel, Unix, Orcale, Web Services, Testing, JIRA, Manual Testing, Regression Testing, Test Cases, Visual Studio, TFS, Software Quality..., Quality Center
Education
Howard Community College 2000 — 2002
DentaQuest 2002 - Present
Doral Dental March 2001 - July 2002
Doral Dental November 1999 - March 2001
Nebraska State Health Laboratory June 1974 - December 1976
Skills
Training Delivery, Government (Medicaid,..., Customer Service, E-Learning, Tutoring, Public Speaking, Leadership Development, Analysis, Software Documentation, Data Analysis, Employee Benefits, Access
Education
University of Nebraska-Lincoln 1971 — 1974
Masters Candidate, Chemistry
Marquette University 1967 — 1971
Bachelor of Science (BS), Chemistry
DentaQuest April 2013 - Present
Joseph Roles and Assoc., Inc. 2004 - 2012
Education
Florida Atlantic University
Bachelor of Business Administration (B.B.A.), Finance, General
Rivera-Bujosa Law, PC June 2015 - Present
DentaQuest June 2014 - September 2014
Marquette University August 2012 - May 2014
Skills
Bilingual-English/Spanis..., Communication, Organizational..., Efficiency, Microsoft Excel, Microsoft Word, International Relations, Rapid Learning, Rapid Response, Writing, PowerPoint, People Skills, Event Planning, Time Management, Social Networking, Spanish, Data Analysis, Microsoft Office, Data Entry, Critical Thinking, Windows, Political Science
Education
New England School of Law 2014 — 2017
Juris Doctor (J.D.), Intellectual Property Law
Marquette University 2010 — 2014
Bachelor's Degree, International Relations and Affairs
Groves Tax & Financial Inc June 2006 - Present
DentaQuest June 2010 - January 2013
Skills
Accounting, Financial Reporting, Auditing, Financial Accounting, General Ledger, Internal Controls, Account Reconciliation, Tax, GAAP, Financial Analysis, Accounts Payable, QuickBooks, Payroll, Bookkeeping, Tax Preparation, Forecasting, Accounts Receivable
Education
Kaplan University 2010 — 2012
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.85 GPA
Herzing University-Madison 2002 — 2006
Bachelor of Science (BS), Computer/Information Technology Administration and Management, Cum Laude
DentaQuest 2011 - Present
DentaQuest 2005 - Present
DentaQuest 1999 - 2005
Skills
Health Insurance, Network Development, Dentistry, Insurance, Provider Relations, Medicare, Health Policy
Education
Loyola University Chicago 1975 — 1983
DDS
DentaQuest May 2004 - Present
Education
Concordia University-Wisconsin 2012 — 2014
Master of Business Administration (M.B.A.), Corporate Communications
Upper Iowa University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Marketing Management
Milwaukee Area Technical College 2006 — 2008
Associate of Science (A.S.), Marketing Management
Milwaukee Area Technical College 2004 — 2008
Associate of Science (A.S.), Business Administration and Management, General
DentaQuest June 2014 - September 2014
Bank of America May 2013 - August 2013
Skills
Python, R, SAS, Predictive Modeling, Unix, C, Java, Machine Learning, Data Mining, Statistical Analysis, Natural Language..., SQL, Advanced Analytics
Education
University of Virginia 2015 — 2016
M.S., Data Science
McGill University 2011 — 2015
B.A, Computer Science and Economics (Double Majors)