EGS - Expert Global Solutions
Industry: Business process outsourcing company
DescriptionFounded in 2012, Expert Global Solutions, Inc., based in Plano, Texas, was the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. Headquarters: United States of America Parent organization: Alorica Founded: 2012 Number of locations: Over 100 Globally Number of employees: ~43,000 (2012)
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EGS - Expert Global Solutions Employees
EGS - Expert Global Solutions September 2015 - Present
BalanceCXI September 2014 - September 2015
ZeniMax Online Studios October 2013 - September 2014
APAC Customer Services November 2012 - October 2013
NCO Customer Management, Inc. January 2011 - November 2012
NCO Customer Management, Inc. October 2007 - December 2010
Best Buy July 2005 - October 2007
Skills
BPO, Call Center, Performance Management, Outsourcing, Process Improvement, Employee Relations, Coaching, Leadership Development, Business Process..., Change Management, Organizational..., Operations Management, Customer Service, Management, Call Centers, Leadership, CRM, Program Management, Training
Education
Bethel University 2000 — 2005
Bachelor of Arts, Education
EGS - Expert Global Solutions October 2015 - Present
Sheraton Greensboro/Koury Convention Center March 2014 - October 2015
Sheraton Greensboro/Koury Convention Center March 2014 - November 2014
UNC Greensboro January 2014 - May 2014
jcpenney September 2008 - February 2009
Skills
Psychology, Microsoft Office, Food & Beverage, Sales, Human Resources, Time Management, Teamwork, PowerPoint, Microsoft Word, Social Networking, Research, Microsoft Excel, Customer Service, Public Speaking, Leadership Development, Social Media, Team Leadership, SPSS, Food, Facebook, Team Building, Conflict Resolution, Cashiering, Teaching, Employee Training, Organizational..., Data Entry
Education
North Carolina Agricultural and Technical State University 2009 — 2014
Bachelor of Arts (B.A.), Psychology
North Carolina Agricultural and Technical State University 2009 — 2014
Bachelor's degree, Psychology
EGS - Expert Global Solutions November 2014 - Present
Sam's Club February 2012 - November 2014
Sheer Madness Salon and Spa August 2011 - February 2012
Skills
Customer Service, Leadership, Training, Sales, Customer Satisfaction, Management, Microsoft Office, Microsoft Exchange, Microsoft Excel, Microsoft Word, Microsoft CRM
Education
Inver Hills Community College
Associate's degree
Iowa Central Community College
State Farm August 2015 - Present
Eastern Illinois University September 2010 - Present
EGS - Expert Global Solutions August 2013 - July 2015
AmeriTitle May 2002 - August 2004
Skills
Higher Education, Research, Student Affairs, Public Speaking, Microsoft Office, PowerPoint, Student Development, Social Media, Microsoft Word, Community Outreach, Customer Service
Education
Eastern Illinois University 2008 — 2013
Bachelor of Science (B.S.), Sociology
Marian Catholic High School 2004 — 2008
EGS - Expert Global Solutions September 2015 - Present
Expert Global Solutions formerly known as APAC Customer Services May 2013 - September 2015
Enterprise Rent-A-Car January 2013 - May 2013
Revere Realty LTD. April 2009 - January 2013
ProHealth Care July 2012 - August 2012
St. Norbert College August 2011 - May 2012
Sturgeon Bay High School July 2011 - August 2011
eFollett Bookstore August 2010 - August 2011
Skills
Recruiting, Human Resources, Time Management, Customer Service, Employee Relations, Customer Satisfaction, Customer Retention, Public Speaking, Teamwork, Leadership, Organizational..., Marketing, Sales, Taleo, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Event Planning, Social Media, Research, Data Entry
Education
St. Norbert College 2009 — 2012
Bachelor of Business Administration, Human Resource Management
Arrowhead Union High School 2005 — 2009
High School Diploma
EGS - Expert Global Solutions August 2015 - Present
Expert Global Solutions December 2014 - Present
APAC Customer Services June 2012 - December 2014
APAC Customer Services March 2010 - June 2012
APAC Customer Services August 2006 - July 2008
Skills
Account Management, CRM, Sales, New Business Development, Lead Generation, SaaS, Leadership, Business Analysis, Team Leadership, Business Intelligence, Cloud Computing, Solution Selling, Customer Service, Partner Management, Sales Management
Education
Minnesota State University, Moorhead 2003 — 2013
Finance
EGS Expert Global Solutions May 2015 - Present
EGS Expert Global Solutions September 2012 - May 2015
Bryant & Stratton College January 2010 - August 2012
P.E.A.C.E., Inc May 2012 - July 2012
Grins & Giggles Childcare January 2008 - January 2012
Kevin Loucks Roofing January 2006 - January 2007
Amore Italian Restaurant January 2003 - January 2005
Skills
- Windows (XP, Vista,..., - Microsoft Office..., - Hardware: servers,..., - Configuration and..., - Familiar with..., Strong technical acumen, Strong capability to..., Troubleshooting, Software Installation, Technical Support, Computer Hardware, Microsoft Office, Windows XP, Administration, Networking, Windows 7, System Administration, Customer Service, Leadership, Public Speaking, Training, Network Administration, Research, Team Building, Management, Outlook, Windows Server, Time Management, Microsoft Word, Active Directory, Social Networking, Human Resources, Operating Systems, Team Leadership, Employee Relations, Microsoft Excel, Social Media, Process Improvement, Hiring, Teamwork, Program Management, PowerPoint, Event Planning, Performance Management, Recruiting
Education
Bryant & Stratton College 2010 — 2012
Associate of Applied Science, Network Technology
EGS - Expert Global Solutions September 2015 - Present
Bonafide Tax and Accounting Service January 2014 - Present
West Asset Management October 2011 - February 2013
USA Childrens and Womens Hospital Mobile,Ala. October 1997 - June 2011
Skills
Customer Service, Call Centers, Data Entry, Outlook, Microsoft Excel, Inventory Management, Customer Satisfaction, Software Documentation, Microsoft Word, Microsoft Office, Process Improvement, Access, Event Planning, Budgets, Public Speaking, Management, Team Building, Strategic Planning
Education
Ashford University 2011 — 2016
Bachelor of Applied Science (B.A.Sc.), Human Resources Management/Personnel Administration, General
University of South Alabama 2010 — 2011
None, Social Work
Blue Cliff Career College 2008 — 2010
DIPLOMA, COSMETOLOGY
Unishippers October 2015 - Present
EGS - Expert Global Solutions December 2013 - September 2015
The Home Depot July 2013 - December 2013
Skills
Sales Management, Recruiting, Customer Service, Retail, Customer Satisfaction, Inventory Management, Sales, Merchandising, Team Building, Loss Prevention, Management, Team Leadership, Inventory Control, Visual Merchandising, Microsoft Office, Operations Management, Leadership, Retail Sales, Training, Microsoft Excel, Cloud Computing
Education
Toccoa Falls College 2008 — 2010
Bachelor's degree, Biblical Studies
Miami Dade College 2004 — 2007
EGS - Expert Global Solutions February 2014 - Present
Olive Garden January 1999 - May 2014
Skills
Research, Sales, Leadership, Training, Account Management, Customer Service, Marketing Strategy, Management, Microsoft Office, time management, Photoshop, office 365, Hiring
Education
North Dakota State University 1997 — 2001
Bachelor of Science (B.S.), Computer Science
Minnesta State University Moorhead 1995 — 1997
Bachelor's Degree, Biology
EGS - Expert Global Solutions June 2014 - Present
National Logistics and Warehousing August 2013 - October 2013
Wagento Data Consulting LLC November 2012 - May 2013
IBM Global Services January 2002 - January 2004
IBM Global Services January 1997 - January 2001
IBM Global Services January 1996 - January 1997
Delta Engineering January 1995 - January 1996
Skills
Servers, Technical Support, Software Installation, Hardware, XP, Operating Systems, Printers, System Deployment, Unix, Software, Help Desk Support, Lotus Notes, Windows XP, Networking, IT Operations, Software Documentation, Process Improvement, Disaster Recovery, IT Management, IT Service Management, ITIL, Information Technology, Visio
Education
Salve Regina University 2005 — 2012
Masters Degree, Business Administration
Metropolitan State University 2002 — 2004
Bachelors Degree, Applied Mathematics
Rosemount High School
APAC Customer Services 2012 - Present
EGS - Expert Global Solutions October 2006 - Present
HSN January 2004 - October 2005
APAC Customer Services February 2002 - January 2004
SBC 1995 - 2002
Skills
Telecommunications, Customer Experience, Outsourcing, Leadership, Account Management, Call Centers, Call Center, Program Management, Team Leadership, Consulting, Business Process, Integration, BPO, Process Improvement, Vendor Management, SDLC, PMO, E-commerce, Requirements Analysis, Business Analysis
Education
University of South Florida 1977 — 1979
EGS - Expert Global Solutions June 2012 - Present
SUNY Empire State March 2011 - October 2012
Allcare Dental April 2003 - December 2010
Skills
Employee Relations, Compensation, Benefits, Benefits Administration, Performance Management, Workforce Management, Training & Development, Workforce Planning, Team Building
Education
SUNY Empire State College 2011 — 2012
Bachelors of Professional Studies (BPS), Human Resources Management
EGS - Expert Global Solutions January 2014 - Present
EGS - Expert Global Solutions January 2013 - December 2013
EGS - Expert Global Solutions April 2012 - December 2012
EGS - Expert Global Solutions October 2009 - March 2012
SMC Promotions October 2006 - October 2008
MCI December 1985 - June 2006
Skills
BPO, CRM, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Outsourcing, Process Improvement, Team Leadership, Telecommunications, Vendor Management, Workforce Management, Operations Management, Team Building, Performance Management
Education
University of Phoenix 2004 — 2006
Business Administration and Management, General
EGS - Expert Global Solutions August 2015 - Present
Sears Holdings Corporation March 2015 - Present
Sears Holdings Corporation August 2013 - February 2015
WALB-TV January 2012 - April 2012
Albany State University September 2011 - April 2012
Carmike Cinemas May 2007 - August 2008
Skills
Video Editing, Video Production, Final Cut Pro, Social Media, Social Media Marketing, Social Networking, Facebook, Editing, Video, Selling, Journalism, Creative Writing, Time Management, Customer Service, Advertising, Marketing Communications, Sales, Media Production, Television
Education
Southern New Hampshire University 2015 — 2016
Master of Arts (M.A.), New Media & Marketing
Albany State University 2008 — 2012
BA, Mass Communications, 3.41
EGS - Expert Global Solutions September 2015 - Present
CVS Pharmacy June 2014 - September 2015
CVS Pharmacy January 2013 - June 2014
CVS Caremark June 2009 - December 2012
Skills
Clinical Research, Medication Therapy..., Diabetes Education, Certified Immunizer, Managed Care, Community Pharmacy, Association Management, Dyslipidemia, CPR Certified, Blood Pressure, CITI Training, Utilization Management, Prior Authorization, Compounding, Diabetes, Patient Counseling, Pharmacy Automation, Pharmacy, Immunization, Pharmacists, Pharmacy Benefit..., Pharmacy Practice, Pharmacueticals
Education
Duquesne University 2006 — 2012
Doctor of Pharmacy (PharmD), Pharmacy
EGS - Expert Global Solutions June 2015 - Present
Menards April 2014 - June 2015
Little Caesars January 2013 - March 2013
Express Employment Professionals September 2012 - November 2012
Chileda April 2012 - July 2012
ISS Cleaning Solutions May 2011 - July 2011
Gander Mountain July 2010 - November 2010
Century Link April 2010 - July 2010
Klinke Cleaners February 2009 - May 2009
Sentry Foods October 2008 - February 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Cashiering, Supervising, Data Entry, Medical Terminology, Medical Coding, Healthcare Management, POS, Healthcare Industry, Management
Education
Western Technical College 2008 — 2009
animal science, Computer Applications
Madison Area Technical College 2007 — 2008
Associate of Science (A.S.), Animal Sciences
EGS - Expert Global Solutions February 2015 - Present
Ivie January 2014 - Present
Xpac December 2013 - January 2014
CSL Plasma October 2013 - December 2013
LeeLocal 2012 - July 2013
Group O April 2012 - September 2012
support.com August 2011 - November 2011
AT&T Mobility July 2009 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Works, Excel, Word, Inside Sales, PowerPoint, Data Entry, Citrix, Kronos, ADP, Sales Process, Microsoft Excel, Program Management, Google Adwords, Web Design, B2B Marketing, Sales Presentations, Digital Strategy, SEO, SEM, Media Consultation, Social Media, Sales, Social Networking, Marketing Strategy, Marketing, Online Advertising, Social Media Marketing, Marketing Communications, Microsoft Word
Education
Black Hawk College 2008 — 2009
Rock Island High School 2004 — 2008
High School Diploma, General Education, 3.0
EGS - Expert Global Solutions September 2015 - Present
Express Scripts December 1997 - February 2015
RITE AID June 1990 - September 1997
Skills
Pharmacists, Pharmacology, Managed Care, Pharmacy Technicians..., Practicing Pharmacy, Medication Therapy..., Pharmacy Automation, Patient Counseling, Community Pharmacy, Clinical Pharmacy, Pharmacy Benefit..., Clinical Pharmacology
Education
Idaho State University 1987 — 1990
Bachelor's degree, Pharmacy, Honor Graduate
University of Nevada-Las Vegas 1977 — 1981
Bachelor’s Degree, chemistry as a pre-med student
Victor Valley Community College 1974 — 1976
Associate’s Degree, Automotive Technology
USAF School of Applied Aerospace Sciences 1973 — 1973
Certificate of Completion, Aircraft Maintenance Specialist, Jet Aircraft One and Two Engines, Honor Graduate
EGS - Expert Global Solutions April 2015 - Present
Skills
Advertising, Sales Management, Sales, Customer Service, Customer Satisfaction, Customer Relations, Billing Systems, Technical Support, Organizational...
Education
Guilford Technical Community College