Sykes Enterprises
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, FL Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Enterprises Employees
Employee
Years
Job
Industry
Natalie Rosado Natalie Rosado's Sykes Enterprises Experience September 2012 - February 2014
Job Desktop Support Intern at Einstein Healthcare Network
Industry Hospital & Health Care
Experience
Einstein Healthcare Network March 2014 - Present
Sykes Enterprises September 2012 - February 2014
Skills
HIPAA, Healthcare Information..., Hospitals, Patient Safety, Information Security, Hardware, Troubleshooting, Software Documentation, Data Entry, Windows, EMR
Education
Community College of Philadelphia 2014 — 2016
Digital Forensics
Lincoln Technical Institute-Northeast Philadelphia 2011 — 2012
Diploma, Computer Networking & Security
Einstein Healthcare Network March 2014 - Present
Sykes Enterprises September 2012 - February 2014
Skills
HIPAA, Healthcare Information..., Hospitals, Patient Safety, Information Security, Hardware, Troubleshooting, Software Documentation, Data Entry, Windows, EMR
Education
Community College of Philadelphia 2014 — 2016
Digital Forensics
Lincoln Technical Institute-Northeast Philadelphia 2011 — 2012
Diploma, Computer Networking & Security
Tashina Houseknecht Tashina Houseknecht's Sykes Enterprises Experience 2011 - 2012
Job Health Information Management Technician
Industry Information Technology and Services
Experience
Berwick Hospital September 2014 - Present
Berwick Hospital April 2014 - Present
Geisinger Bloomsburg Hospital--One Source September 2013 - April 2014
Kawneer Company 2012 - 2012
Sykes Enterprises 2011 - 2012
Bloomsburg Sportsplex 2005 - 2008
Wood-Mode Incorporated 2003 - 2005
Skills
Customer Service, Customer Satisfaction, Quality Control, Conflict Resolution, Activity Coordination, Front Office Support, Employee Training, Material Flow..., Activities coordinator, Training, Microsoft Office, Critical Thinking, Documentation
Education
Manor College 2001 — 2003
Associate of Science (A.S.), Paralegal
Berwick Hospital September 2014 - Present
Berwick Hospital April 2014 - Present
Geisinger Bloomsburg Hospital--One Source September 2013 - April 2014
Kawneer Company 2012 - 2012
Sykes Enterprises 2011 - 2012
Bloomsburg Sportsplex 2005 - 2008
Wood-Mode Incorporated 2003 - 2005
Skills
Customer Service, Customer Satisfaction, Quality Control, Conflict Resolution, Activity Coordination, Front Office Support, Employee Training, Material Flow..., Activities coordinator, Training, Microsoft Office, Critical Thinking, Documentation
Education
Manor College 2001 — 2003
Associate of Science (A.S.), Paralegal
Juan Antonio Flores Juan Antonio Flores's Sykes Enterprises Experience January 2001 - May 2001
Job Logistics coordinator
Industry Transportation/Trucking/Railroad
Experience
Calavo Growers February 2014 - Present
CR England Global Transportation February 2012 - February 2013
Cargill Meat Solutions July 2008 - February 2012
KSMI Azteca America Channel April 2009 - August 2009
Convergys September 2007 - March 2008
Semperian Inc September 2005 - September 2007
Family Motors, Inc January 2002 - July 2005
Future Beef Operations June 2001 - December 2001
Sykes Enterprises January 2001 - May 2001
Thorn Apple Valley June 1999 - May 2001
Skills
Customer Service, Logistics, Spanish, Microsoft Office, Microsoft Word, PowerPoint, Transportation, Microsoft Excel, Management, Training, Sales, Inventory Management, Time Management, Process Improvement, Supply Chain
Education
Capella University 2010 — 2016
PhD, Organization and Management; Leadership
American InterContinental University 2009 — 2012
Bachelor, Business Administration; Management
American InterContinental University 2005 — 2007
Master, Business Administration; International Business
Cowley County Community College, Arkansas
Associate of Arts, Liberal Arts
American InterContinental University
Master of Business Administration (MBA), International Business, 3.5
Aveta Business Solutions
Six sigma, Black Belt
Calavo Growers February 2014 - Present
CR England Global Transportation February 2012 - February 2013
Cargill Meat Solutions July 2008 - February 2012
KSMI Azteca America Channel April 2009 - August 2009
Convergys September 2007 - March 2008
Semperian Inc September 2005 - September 2007
Family Motors, Inc January 2002 - July 2005
Future Beef Operations June 2001 - December 2001
Sykes Enterprises January 2001 - May 2001
Thorn Apple Valley June 1999 - May 2001
Skills
Customer Service, Logistics, Spanish, Microsoft Office, Microsoft Word, PowerPoint, Transportation, Microsoft Excel, Management, Training, Sales, Inventory Management, Time Management, Process Improvement, Supply Chain
Education
Capella University 2010 — 2016
PhD, Organization and Management; Leadership
American InterContinental University 2009 — 2012
Bachelor, Business Administration; Management
American InterContinental University 2005 — 2007
Master, Business Administration; International Business
Cowley County Community College, Arkansas
Associate of Arts, Liberal Arts
American InterContinental University
Master of Business Administration (MBA), International Business, 3.5
Aveta Business Solutions
Six sigma, Black Belt
Larry Kelley Larry Kelley's Sykes Enterprises Experience 2002 - 2004
Job MFP (Money Follows the Person) Quality Management Specialist at Kansas Department of Aging and Disability Services
Industry Utilities
Experience
Kansas Department of Aging and Disability Services June 2014 - Present
Westar Energy 2007 - December 2012
Pearson Government Solutions 2005 - 2007
Sykes Enterprises 2002 - 2004
Sykes Enterprises 2001 - 2003
Sykes Enterprises 1998 - 2001
Skills
Employee Training, Performance Consulting, Call Center, Leadership Development, Coaching, Process Improvement, Performance Management, Software Documentation, Team Building, Workforce Management, Customer Service, Program Management, Team Leadership, Leadership, Organizational..., Business Analysis, Change Management, Training, Strategic Planning, Visio, Training Facilitation, Meeting Planning, Public Speaking, Skillsoft LMS Admin and..., Behavioral Interviewing, Competency Based..., Management, Call Centers, Human Resources, Six Sigma, Project Planning, Succession Planning, Business Process..., Customer Satisfaction, Troubleshooting, Supervisory Skills, Employee Relations, Account Management
Education
Grace College & Seminary 1976 — 1979
MDiv, Pastoral Studies
Bryan College 1972 — 1976
BA, Christian Education
Kansas Department of Aging and Disability Services June 2014 - Present
Westar Energy 2007 - December 2012
Pearson Government Solutions 2005 - 2007
Sykes Enterprises 2002 - 2004
Sykes Enterprises 2001 - 2003
Sykes Enterprises 1998 - 2001
Skills
Employee Training, Performance Consulting, Call Center, Leadership Development, Coaching, Process Improvement, Performance Management, Software Documentation, Team Building, Workforce Management, Customer Service, Program Management, Team Leadership, Leadership, Organizational..., Business Analysis, Change Management, Training, Strategic Planning, Visio, Training Facilitation, Meeting Planning, Public Speaking, Skillsoft LMS Admin and..., Behavioral Interviewing, Competency Based..., Management, Call Centers, Human Resources, Six Sigma, Project Planning, Succession Planning, Business Process..., Customer Satisfaction, Troubleshooting, Supervisory Skills, Employee Relations, Account Management
Education
Grace College & Seminary 1976 — 1979
MDiv, Pastoral Studies
Bryan College 1972 — 1976
BA, Christian Education
Carl Vaughn Carl Vaughn's Sykes Enterprises Experience December 2000 - June 2001
Job Route Sales/Legalshield Associate
Industry Hospitality
Experience
Alsco July 2013 - Present
ASI System Integration June 2013 - Present
Charlotte Works January 2013 - June 2013
Volt/Fedex November 2012 - January 2013
Alsco October 2009 - September 2012
Alsco June 2005 - October 2009
Alsco June 2001 - June 2005
Sykes Enterprises December 2000 - June 2001
Sykes Enterprises August 2000 - December 2000
Tuomey Healthcare System March 1998 - January 2000
Skills
Customer Service, Customer Retention, Updating, Software Implementation, Training, Workstations, Call Center, Multi Tasking, Multiplexing, Hands-on Training, Troubleshooting, Spreadsheets, Microsoft Word, Patience, Routers, Network Security, Backup, Computer Repair, Contract Negotiation, Marketing, Management, Testing, Debugging, Business Relationship...
Education
Central Carolina Technical College 1993 — 1997
Associate's degree, Computer Technology/Computer Systems Technology
DeVry University-Georgia 2003 — 2005
Business/Managerial Economics
Alsco July 2013 - Present
ASI System Integration June 2013 - Present
Charlotte Works January 2013 - June 2013
Volt/Fedex November 2012 - January 2013
Alsco October 2009 - September 2012
Alsco June 2005 - October 2009
Alsco June 2001 - June 2005
Sykes Enterprises December 2000 - June 2001
Sykes Enterprises August 2000 - December 2000
Tuomey Healthcare System March 1998 - January 2000
Skills
Customer Service, Customer Retention, Updating, Software Implementation, Training, Workstations, Call Center, Multi Tasking, Multiplexing, Hands-on Training, Troubleshooting, Spreadsheets, Microsoft Word, Patience, Routers, Network Security, Backup, Computer Repair, Contract Negotiation, Marketing, Management, Testing, Debugging, Business Relationship...
Education
Central Carolina Technical College 1993 — 1997
Associate's degree, Computer Technology/Computer Systems Technology
DeVry University-Georgia 2003 — 2005
Business/Managerial Economics
Stauroula Karasavas Stauroula Karasavas's Sykes Enterprises Experience December 2012 - Present
Job Shift Supervisor at sykes enterprises
Industry Consumer Services
Experience
Sykes Enterprises December 2012 - Present
Sykes Enterprises November 2011 - Present
Mayfair Pizza May 2005 - Present
Evangelismos of Theotokos Greek Orthodox Church August 2010 - December 2011
Skills
Customer Service, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Insurance, Time Management, Outlook, File Management, Research, Teamwork, Call Center, Filing, Data Analysis, Software Documentation, Sales, Customer Satisfaction, Management, Public Speaking, Call Centers, Leadership, Troubleshooting, Project Management
Education
Temple University 2008 — 2010
Bachelor of Science, Biochemistry
Abington Senior Highschool 2003 — 2006
Highschool Diploma
Holy Family University
biochemistry track
Sykes Enterprises December 2012 - Present
Sykes Enterprises November 2011 - Present
Mayfair Pizza May 2005 - Present
Evangelismos of Theotokos Greek Orthodox Church August 2010 - December 2011
Skills
Customer Service, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Insurance, Time Management, Outlook, File Management, Research, Teamwork, Call Center, Filing, Data Analysis, Software Documentation, Sales, Customer Satisfaction, Management, Public Speaking, Call Centers, Leadership, Troubleshooting, Project Management
Education
Temple University 2008 — 2010
Bachelor of Science, Biochemistry
Abington Senior Highschool 2003 — 2006
Highschool Diploma
Holy Family University
biochemistry track
Frank Cardamone, JR.'s Sykes Enterprises Experience January 2014 - June 2015
Job President/Owner at Horizon Land Management Group
Industry Information Technology and Services
Experience
Horizon Land Management Group September 2014 - Present
Intellectual Business Solutions, LLC. October 2013 - Present
Sykes Enterprises January 2014 - June 2015
HR Plus March 2013 - December 2013
Marketing Innovators International, Inc. 2012 - 2013
Microsoft June 2008 - September 2012
GMG Corporation September 2006 - March 2008
Caterpillar Inc. March 2005 - September 2006
US Army June 1999 - June 2005
Skills
ITIL v3 Certification, ITIL, SharePoint, Process Improvement, Project Management, Change Management, Cross-functional Team..., Business Analysis, Program Management, Business Intelligence, Business Process, CRM, Cloud Computing, Requirements Analysis, Management, SDLC, Agile Methodologies, Strategy, Software Documentation, Enterprise Software, Testing
Education
University of Phoenix 2008 — 2012
BS, Business Management Global Business Development
Indiana University of Pennsylvania 2000 — 2002
AA, Business Management/Info Systems
Horizon Land Management Group September 2014 - Present
Intellectual Business Solutions, LLC. October 2013 - Present
Sykes Enterprises January 2014 - June 2015
HR Plus March 2013 - December 2013
Marketing Innovators International, Inc. 2012 - 2013
Microsoft June 2008 - September 2012
GMG Corporation September 2006 - March 2008
Caterpillar Inc. March 2005 - September 2006
US Army June 1999 - June 2005
Skills
ITIL v3 Certification, ITIL, SharePoint, Process Improvement, Project Management, Change Management, Cross-functional Team..., Business Analysis, Program Management, Business Intelligence, Business Process, CRM, Cloud Computing, Requirements Analysis, Management, SDLC, Agile Methodologies, Strategy, Software Documentation, Enterprise Software, Testing
Education
University of Phoenix 2008 — 2012
BS, Business Management Global Business Development
Indiana University of Pennsylvania 2000 — 2002
AA, Business Management/Info Systems
Milton Moore Milton Moore's Sykes Enterprises Experience January 1999 - May 1999
Job Internet Transactions Manager
Industry Automotive
Experience
Rancho Chrysler Dodge Jeep Ram September 2014 - Present
Pacific Nissan June 2014 - September 2014
San Diego Auto Connection July 2012 - December 2013
Merchant Services Industry August 2011 - December 2011
Phone Net 2010 - 2010
National Water Services November 2007 - September 2008
National Healthcare Staffing November 2005 - March 2007
Independent Insurance Agent January 2001 - January 2003
w/ Channell Corporation June 1999 - January 2001
Sykes Enterprises January 1999 - May 1999
Skills
CRM software, Cash Flow Management, Business Planning, Call Center, Microsoft Office, Training, Call Centers, Account Management, CRM, Customer Service, Telecommunications, Business Development, Start-ups, Leadership, Sales, New Business Development, Forecasting, Management, Team Building, Strategic Planning, Leadership Development, Interviews, Marketing
Education
Elon University 1972 — 1976
BA
Ralph L Fike High School 1970 — 1972
Academic
University of Phoenix
Rancho Chrysler Dodge Jeep Ram September 2014 - Present
Pacific Nissan June 2014 - September 2014
San Diego Auto Connection July 2012 - December 2013
Merchant Services Industry August 2011 - December 2011
Phone Net 2010 - 2010
National Water Services November 2007 - September 2008
National Healthcare Staffing November 2005 - March 2007
Independent Insurance Agent January 2001 - January 2003
w/ Channell Corporation June 1999 - January 2001
Sykes Enterprises January 1999 - May 1999
Skills
CRM software, Cash Flow Management, Business Planning, Call Center, Microsoft Office, Training, Call Centers, Account Management, CRM, Customer Service, Telecommunications, Business Development, Start-ups, Leadership, Sales, New Business Development, Forecasting, Management, Team Building, Strategic Planning, Leadership Development, Interviews, Marketing
Education
Elon University 1972 — 1976
BA
Ralph L Fike High School 1970 — 1972
Academic
University of Phoenix
Mary Richburg Mary Richburg's Sykes Enterprises Experience April 2010 - October 2011
Job Global Technical Support Coordinator at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless October 2011 - Present
Sykes Enterprises April 2010 - October 2011
Skills
Technical Support, Blackberry, Telecommunications, Wireless, Call Centers, Customer Experience, VoIP, Customer Retention, Troubleshooting, Customer Satisfaction, Mobile Devices, LTE, Cellular Communications, IP, CDMA, Customer Service, Wireless Networking, Solution Selling, GSM, TCP/IP, UMTS, Mobile Technology
Education
Fayetteville Technical Community College
Hardware / Software Support Certificate
Fayetteville Technical Community College
Microsoft Networking Certificate
Verizon Wireless October 2011 - Present
Sykes Enterprises April 2010 - October 2011
Skills
Technical Support, Blackberry, Telecommunications, Wireless, Call Centers, Customer Experience, VoIP, Customer Retention, Troubleshooting, Customer Satisfaction, Mobile Devices, LTE, Cellular Communications, IP, CDMA, Customer Service, Wireless Networking, Solution Selling, GSM, TCP/IP, UMTS, Mobile Technology
Education
Fayetteville Technical Community College
Hardware / Software Support Certificate
Fayetteville Technical Community College
Microsoft Networking Certificate
Lori McMichael Lori McMichael's Sykes Enterprises Experience July 2009 - May 2012
Job Customer Service/Sales & Marketing at WeylChem Group
Industry Chemicals
Experience
WeylChem Group June 2012 - Present
Sykes Enterprises July 2009 - May 2012
Dynamic Brands / Baby Jogger May 2006 - November 2008
Skills
New Business Development, Marketing, Customer Service, Human Resources, Security, PPC, Process Improvement, Change Management, SAP, Talent Acquisition, Recruiting, Six Sigma, Operations Management, Management, Project Management, Customer Satisfaction, Business Strategy, Forecasting, Sales Management, Business Development, Manufacturing, R&D, Product Development, Budgets, Leadership
Education
Saint Leo University 2010 — 2015
Human Resources Management/Personnel Administration, General, 3.6
Bryant & Stratton College-Cleveland 2002 — 2004
Associate's Degree, Administrative Assistant and Secretarial Science, General, 4.0
WeylChem Group June 2012 - Present
Sykes Enterprises July 2009 - May 2012
Dynamic Brands / Baby Jogger May 2006 - November 2008
Skills
New Business Development, Marketing, Customer Service, Human Resources, Security, PPC, Process Improvement, Change Management, SAP, Talent Acquisition, Recruiting, Six Sigma, Operations Management, Management, Project Management, Customer Satisfaction, Business Strategy, Forecasting, Sales Management, Business Development, Manufacturing, R&D, Product Development, Budgets, Leadership
Education
Saint Leo University 2010 — 2015
Human Resources Management/Personnel Administration, General, 3.6
Bryant & Stratton College-Cleveland 2002 — 2004
Associate's Degree, Administrative Assistant and Secretarial Science, General, 4.0
Charlene Wilhelm Charlene Wilhelm's Sykes Enterprises Experience 1995 - 1996
Job Enrollment and Billing Rep III at WellPoint
Industry Insurance
Experience
WellPoint August 2003 - 2014
TLC Staffing 2002 - 2003
Walker Wear 1997 - 2002
Sykes Enterprises 1995 - 1996
Education
American InterContinental University 2012 — 2014
Bachelor of Science (BS), Information Technology
American InterContinental University
Associate of Arts (AA), Business Administration and Management, General
WellPoint August 2003 - 2014
TLC Staffing 2002 - 2003
Walker Wear 1997 - 2002
Sykes Enterprises 1995 - 1996
Education
American InterContinental University 2012 — 2014
Bachelor of Science (BS), Information Technology
American InterContinental University
Associate of Arts (AA), Business Administration and Management, General
Niesha McMillian Niesha McMillian's Sykes Enterprises Experience July 2011 - November 2011
Job Independent ContractorWriter, Editor, New Media Journalist
Industry Broadcast Media
Experience
The South Carolina Department of Probation, Parole, and Pardon Services October 2014 - Present
Bel Ou's Buzz October 2006 - Present
South Carolina Department of Corrections January 2014 - September 2014
American Airlines November 2012 - January 2014
Me-Ality May 2012 - October 2012
Journeys March 2012 - May 2012
SYKES Enterprises July 2011 - November 2011
Pro Image April 2007 - March 2011
Skills
Editing, Creative Writing, Microsoft Office, Blogging, Microsoft Word, PowerPoint, Photoshop, Research, Social Media, Microsoft Excel, Copy Editing, Journalism, Public Speaking, InDesign, Proofreading, Teamwork, Customer Service, Sales, Time Management, Retail
Education
Full Sail University 2012 — 2014
Master of Arts (M.A.), Media Journalism
Francis Marion University 2006 — 2011
Bachelor of Arts Degree, English Liberal Arts
The South Carolina Department of Probation, Parole, and Pardon Services October 2014 - Present
Bel Ou's Buzz October 2006 - Present
South Carolina Department of Corrections January 2014 - September 2014
American Airlines November 2012 - January 2014
Me-Ality May 2012 - October 2012
Journeys March 2012 - May 2012
SYKES Enterprises July 2011 - November 2011
Pro Image April 2007 - March 2011
Skills
Editing, Creative Writing, Microsoft Office, Blogging, Microsoft Word, PowerPoint, Photoshop, Research, Social Media, Microsoft Excel, Copy Editing, Journalism, Public Speaking, InDesign, Proofreading, Teamwork, Customer Service, Sales, Time Management, Retail
Education
Full Sail University 2012 — 2014
Master of Arts (M.A.), Media Journalism
Francis Marion University 2006 — 2011
Bachelor of Arts Degree, English Liberal Arts
Devin Raynor Devin Raynor's Sykes Enterprises Experience June 2010 - July 2011
Job Quality Assurance at Paragon Development Systems (PDS)
Industry Information Technology and Services
Experience
Paragon Development Systems (PDS) July 2015 - Present
Paragon Development Systems (PDS) May 2015 - July 2015
Paragon Development Systems June 2014 - May 2015
Paragon Development Systems (PDS) June 2013 - January 2015
Paragon Development Systems September 2012 - June 2014
Wisconsin Army National Guard August 2012 - February 2014
US Army May 2012 - August 2012
Sykes Enterprises June 2010 - July 2011
Sykes Enterprises March 2011 - April 2011
Sykes Enterprises October 2009 - May 2010
Skills
Customer Service, Team Leadership, Team Building, Team Management, Statistics, Organization, Leadership, Teamwork, Time Management, Research, Teaching, Management, Coaching, Strategic Planning, Human Resources, Training, Leadership Development, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Recruiting, Call Centers, Interviews, Windows, ITIL v3 Foundations..., Apple Sales Professional, Mac, iOS
Education
Allegheny College 2005 — 2009
Bachelors in Science, Psychology
Paragon Development Systems (PDS) July 2015 - Present
Paragon Development Systems (PDS) May 2015 - July 2015
Paragon Development Systems June 2014 - May 2015
Paragon Development Systems (PDS) June 2013 - January 2015
Paragon Development Systems September 2012 - June 2014
Wisconsin Army National Guard August 2012 - February 2014
US Army May 2012 - August 2012
Sykes Enterprises June 2010 - July 2011
Sykes Enterprises March 2011 - April 2011
Sykes Enterprises October 2009 - May 2010
Skills
Customer Service, Team Leadership, Team Building, Team Management, Statistics, Organization, Leadership, Teamwork, Time Management, Research, Teaching, Management, Coaching, Strategic Planning, Human Resources, Training, Leadership Development, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Recruiting, Call Centers, Interviews, Windows, ITIL v3 Foundations..., Apple Sales Professional, Mac, iOS
Education
Allegheny College 2005 — 2009
Bachelors in Science, Psychology
Claudio Coppoli Claudio Coppoli's Sykes Enterprises Experience April 1992 - June 1998
Job Director of Business Development at Tata Consultancy Services
Industry Information Technology and Services
Experience
Tata Consultancy Services October 2013 - Present
Xerox April 2012 - October 2013
Tendril January 2010 - March 2012
Quintel July 2007 - August 2009
Rogue Wave Software March 2006 - July 2007
Intec April 2004 - March 2006
Laser Connection July 1998 - December 2002
Sykes Enterprises April 1992 - June 1998
Skills
Strategic Planning, Product Management, New Business Development, Account Management, Forecasting, Enterprise Software, Business Strategy, SaaS, Business Development, Cloud Computing, Project Management, Sales, Telecommunications, Team Leadership, Start-ups, Direct Sales, Contract Negotiation, CRM, Solution Selling, Professional Services, Sales Operations, Strategic Partnerships, Selling, Integration, Management, Outsourcing, Business Planning, Consulting, Team Building, Business Analysis, Salesforce.com, Business Intelligence, Pre-sales, Leadership, Product Development, Sales Process, Solution Architecture, Sales Management, Mergers & Acquisitions, Training, Business Process..., Cross-functional Team..., Program Management, Marketing, Strategy, IT Strategy, Business Process, Security, Vendor Management, Go-to-market Strategy
Education
Alta Scuola Politecnica 1974 — 1979
Bachelor of Science (BS), Computer Science
Tata Consultancy Services October 2013 - Present
Xerox April 2012 - October 2013
Tendril January 2010 - March 2012
Quintel July 2007 - August 2009
Rogue Wave Software March 2006 - July 2007
Intec April 2004 - March 2006
Laser Connection July 1998 - December 2002
Sykes Enterprises April 1992 - June 1998
Skills
Strategic Planning, Product Management, New Business Development, Account Management, Forecasting, Enterprise Software, Business Strategy, SaaS, Business Development, Cloud Computing, Project Management, Sales, Telecommunications, Team Leadership, Start-ups, Direct Sales, Contract Negotiation, CRM, Solution Selling, Professional Services, Sales Operations, Strategic Partnerships, Selling, Integration, Management, Outsourcing, Business Planning, Consulting, Team Building, Business Analysis, Salesforce.com, Business Intelligence, Pre-sales, Leadership, Product Development, Sales Process, Solution Architecture, Sales Management, Mergers & Acquisitions, Training, Business Process..., Cross-functional Team..., Program Management, Marketing, Strategy, IT Strategy, Business Process, Security, Vendor Management, Go-to-market Strategy
Education
Alta Scuola Politecnica 1974 — 1979
Bachelor of Science (BS), Computer Science
Morgan Perez's Sykes Enterprises Experience 2007 - 2012
Job VP of Customer Operations Contact Center Operations, WFM Planning & Vendor Management Expert
Industry Information Technology and Services
Experience
Spireon 2014 - Present
GreatCall Inc 2012 - 2014
Sykes Enterprises 2007 - 2012
Sykes Enterprises 2003 - 2007
Sykes Enterprises 2001 - 2003
Skills
Customer Satisfaction, Call Centers, Process Improvement, Customer Retention, Program Management, Customer Service, Coaching, Team Building, Change Management, Sales Management, Sales Operations, Workforce Management, Management, B2B, BPO, Recruiting, Customer Experience, Call Center Development, Vendor Management, Microsoft Office, Sales Coach, Inbound Marketing, Sales, Quality Assurance, Cross-functional Team..., Oracle, Webinars, Avaya, Public Speaking, Client Services, Plannning, Training, Siebel, Mac OS X, Expert Witness, iWork, Polycom, DART, Staff Mentoring, Outbound, Outsourcing, Leadership, Operations Management, Product Planning, Mentoring
Education
Gonzaga University 2006 — 2011
B.G.S. (Bachelors), Politcal Science, Criminal Justice Concentrations
Spireon 2014 - Present
GreatCall Inc 2012 - 2014
Sykes Enterprises 2007 - 2012
Sykes Enterprises 2003 - 2007
Sykes Enterprises 2001 - 2003
Skills
Customer Satisfaction, Call Centers, Process Improvement, Customer Retention, Program Management, Customer Service, Coaching, Team Building, Change Management, Sales Management, Sales Operations, Workforce Management, Management, B2B, BPO, Recruiting, Customer Experience, Call Center Development, Vendor Management, Microsoft Office, Sales Coach, Inbound Marketing, Sales, Quality Assurance, Cross-functional Team..., Oracle, Webinars, Avaya, Public Speaking, Client Services, Plannning, Training, Siebel, Mac OS X, Expert Witness, iWork, Polycom, DART, Staff Mentoring, Outbound, Outsourcing, Leadership, Operations Management, Product Planning, Mentoring
Education
Gonzaga University 2006 — 2011
B.G.S. (Bachelors), Politcal Science, Criminal Justice Concentrations
Candice Dulin Candice Dulin's Sykes Enterprises Experience September 2009 - June 2010
Job Returning to the workforce
Industry Human Resources
Experience
Home March 2012 - Present
Sykes Enterprises September 2009 - June 2010
Self-employed 2009 - 2010
Skills
Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Data Entry, Troubleshooting, Telecommunications, Teamwork, Microsoft Excel, Team Leadership, Customer Experience, Process Improvement, Office Management, Organization Skills, Interpersonal..., Strategic Planning, Training, Time Management
Education
Lander University 2005 — 2006
N/A, Undecided Major
Crescent High 1991 — 1995
High school diploma
Home March 2012 - Present
Sykes Enterprises September 2009 - June 2010
Self-employed 2009 - 2010
Skills
Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Data Entry, Troubleshooting, Telecommunications, Teamwork, Microsoft Excel, Team Leadership, Customer Experience, Process Improvement, Office Management, Organization Skills, Interpersonal..., Strategic Planning, Training, Time Management
Education
Lander University 2005 — 2006
N/A, Undecided Major
Crescent High 1991 — 1995
High school diploma
Tiffany Brawner Tiffany Brawner's Sykes Enterprises Experience September 2010 - February 2011
Job Senior Talent Acquisition Specialist at Baker Hughes
Industry Staffing and Recruiting
Experience
Baker Hughes June 2013 - Present
alliantgroup December 2013 - January 2014
Korn/Ferry Futurestep February 2011 - June 2013
Sykes Enterprises September 2010 - February 2011
Floor Covering Services December 2005 - June 2010
Kelly Services November 2007 - February 2008
Central Florida Flooring June 2000 - November 2005
Snelling Staffing Services April 1999 - June 2000
Skills
Internet Recruiting, Applicant Tracking..., Technical Recruiting, Executive Search, Contract Recruitment, Recruitment Advertising, Talent Acquisition, Screening Resumes, Screening, Sourcing, Job Descriptions, Personnel Management, Social Networking, Resume Writing, Interviews, Management, Temporary Staffing, Hiring, Recruitments, Employee Relations, Search, Recruiting, Temporary Placement, College Recruiting, New Hire Orientations, Graduate Recruitment, Employee Engagement, Boolean Searching, Job Fairs, Cold Calling, Workforce Planning, Succession Planning, RPO, Talent Management, Building Relationships, HR Policies, Strategic Sourcing, Vendor Management, Staffing Services, Candidate Generation, Onboarding, IT Recruitment, HRIS, Performance Management, HR Consulting, Business Networking, Staff Augmentation, Permanent Placement, Human Resources, Headhunt
Education
Florida International University - College of Business 2009 — 2011
BBA, Human Resource Management
Seminole State College of Florida 2006 — 2007
AA, Accounting
Baker Hughes June 2013 - Present
alliantgroup December 2013 - January 2014
Korn/Ferry Futurestep February 2011 - June 2013
Sykes Enterprises September 2010 - February 2011
Floor Covering Services December 2005 - June 2010
Kelly Services November 2007 - February 2008
Central Florida Flooring June 2000 - November 2005
Snelling Staffing Services April 1999 - June 2000
Skills
Internet Recruiting, Applicant Tracking..., Technical Recruiting, Executive Search, Contract Recruitment, Recruitment Advertising, Talent Acquisition, Screening Resumes, Screening, Sourcing, Job Descriptions, Personnel Management, Social Networking, Resume Writing, Interviews, Management, Temporary Staffing, Hiring, Recruitments, Employee Relations, Search, Recruiting, Temporary Placement, College Recruiting, New Hire Orientations, Graduate Recruitment, Employee Engagement, Boolean Searching, Job Fairs, Cold Calling, Workforce Planning, Succession Planning, RPO, Talent Management, Building Relationships, HR Policies, Strategic Sourcing, Vendor Management, Staffing Services, Candidate Generation, Onboarding, IT Recruitment, HRIS, Performance Management, HR Consulting, Business Networking, Staff Augmentation, Permanent Placement, Human Resources, Headhunt
Education
Florida International University - College of Business 2009 — 2011
BBA, Human Resource Management
Seminole State College of Florida 2006 — 2007
AA, Accounting
Julie Haagenstad Julie Haagenstad's Sykes Enterprises Experience August 1997 - October 1997
Job Certified Ophthalmic Technician at Eye Specialists of North Colorado
Industry Hospital & Health Care
Experience
Eye Specialists of North Colorado March 2010 - Present
Alverson, Taylor, Mortensen and Sanders July 2009 - January 2010
Our Savior's Lutheran Church October 2008 - July 2009
Sykes Enterprises August 1997 - October 1997
Longmont Medical Clinic, P.C. July 1992 - August 1997
Skills
Ophthalmology, Refractometry, Direct Patient Care, Patient Education, Glasses, Medical Billing, Medical Coding, Quality Patient Care, Contact Lenses, Internet, Microsoft Office, Windows XP Professional, Windows 7, Surgery Scheduling, Medical Records, Windows XP, EMR, Surgery
Education
Aims Community College 1988 — 1992
A.A.S., Radiological Technology
Eye Specialists of North Colorado March 2010 - Present
Alverson, Taylor, Mortensen and Sanders July 2009 - January 2010
Our Savior's Lutheran Church October 2008 - July 2009
Sykes Enterprises August 1997 - October 1997
Longmont Medical Clinic, P.C. July 1992 - August 1997
Skills
Ophthalmology, Refractometry, Direct Patient Care, Patient Education, Glasses, Medical Billing, Medical Coding, Quality Patient Care, Contact Lenses, Internet, Microsoft Office, Windows XP Professional, Windows 7, Surgery Scheduling, Medical Records, Windows XP, EMR, Surgery
Education
Aims Community College 1988 — 1992
A.A.S., Radiological Technology
Marisa F Marisa F's Sykes Enterprises Experience January 2013 - Present
Job trusted advisor at Sykes Enterprises
Industry Retail
Experience
Sykes Enterprises January 2013 - Present
Banana Republic November 2012 - January 2013
Avon Products, Inc September 2010 - January 2011
LevelOne Corporation March 2009 - July 2009
Target November 2008 - April 2009
Banana Republic October 2008 - January 2009
Rafferty’s Restaurant and Bar February 2007 - November 2008
Dillards April 2006 - July 2006
Skills
Organizational...
Education
Central Carolina Technical College 2010 — 2012
Associate of Science (A.S.), Criminal Justice Technology
Sykes Enterprises January 2013 - Present
Banana Republic November 2012 - January 2013
Avon Products, Inc September 2010 - January 2011
LevelOne Corporation March 2009 - July 2009
Target November 2008 - April 2009
Banana Republic October 2008 - January 2009
Rafferty’s Restaurant and Bar February 2007 - November 2008
Dillards April 2006 - July 2006
Skills
Organizational...
Education
Central Carolina Technical College 2010 — 2012
Associate of Science (A.S.), Criminal Justice Technology
Michael Piercy Michael Piercy's Sykes Enterprises Experience June 2009 - December 2011
Job Shipping Clerk at Ironmaster
Industry Health, Wellness and Fitness
Experience
Ironmaster March 2012 - Present
Sykes Enterprises June 2009 - December 2011
Lowe's Home Improvement April 2006 - June 2009
Skills
Customer..., Machine Operation, Use of various hand and..., Setting up IT Networks, Website Development, Auto Mechanics
Education
Franklin University 2014 — 2016
Bachelor's Degree, Public Administration, Junior
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), IT Networking
Cascade High School 1988 — 1992
Diploma, N/A
Ironmaster March 2012 - Present
Sykes Enterprises June 2009 - December 2011
Lowe's Home Improvement April 2006 - June 2009
Skills
Customer..., Machine Operation, Use of various hand and..., Setting up IT Networks, Website Development, Auto Mechanics
Education
Franklin University 2014 — 2016
Bachelor's Degree, Public Administration, Junior
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), IT Networking
Cascade High School 1988 — 1992
Diploma, N/A
Patricia Amina Standard Patricia Amina Standard's Sykes Enterprises Experience May 2012 - May 2013
Job University of Phoenix
Industry Public Relations and Communications
Experience
SYKES ENTERPRISES May 2012 - May 2013
AT&T April 2000 - June 2010
RAN ASSOCIATES & CLEO MILLER March 1998 - January 2000
KELLY SERVICES/AMERICAN EXPRESS FINANCIAL ADVISORS February 1997 - July 1997
GOVERNMENT SERVICES ADMINISTRATION February 1994 - February 1995
AAFES, Honolulu September 1990 - August 1993
US Navy September 1985 - September 1990
Skills
Wellness, Training, Employee Relations
Education
University of Phoenix
Arizona; Communications
Goddard College
Liberal Arts
SYKES ENTERPRISES May 2012 - May 2013
AT&T April 2000 - June 2010
RAN ASSOCIATES & CLEO MILLER March 1998 - January 2000
KELLY SERVICES/AMERICAN EXPRESS FINANCIAL ADVISORS February 1997 - July 1997
GOVERNMENT SERVICES ADMINISTRATION February 1994 - February 1995
AAFES, Honolulu September 1990 - August 1993
US Navy September 1985 - September 1990
Skills
Wellness, Training, Employee Relations
Education
University of Phoenix
Arizona; Communications
Goddard College
Liberal Arts
Regina Hawkins Regina Hawkins's Sykes Enterprises Experience February 2010 - April 2010
Job Instructor Assistant at Jefferson County Public Schools
Industry Primary/Secondary Education
Experience
Jefferson County Public Schools February 2013 - Present
Dr. Mohana Arla May 2012 - July 2012
Aerotek at Flextronics November 2010 - January 2012
Michaels Arts and Crafts July 2010 - November 2010
Sykes Enterprises February 2010 - April 2010
UPS June 2007 - January 2008
All in One Cleaning April 2005 - August 2007
Skills
Customer Service, Shipping, Management, Technical Support, Invoicing, Editing, Vital Signs, Data Entry, Distribution Center..., Inventory Management, Warehousing, Inventory Control, Tutoring, Classroom, Special Education, Classroom Management, Teaching, Testing
Education
Elizabethtown Community and Technical College 2012 — 2014
Associate of Arts (AA)
ATA College 2010 — 2012
Associates Degree, Limited Medical Radiography
Jefferson County Public Schools February 2013 - Present
Dr. Mohana Arla May 2012 - July 2012
Aerotek at Flextronics November 2010 - January 2012
Michaels Arts and Crafts July 2010 - November 2010
Sykes Enterprises February 2010 - April 2010
UPS June 2007 - January 2008
All in One Cleaning April 2005 - August 2007
Skills
Customer Service, Shipping, Management, Technical Support, Invoicing, Editing, Vital Signs, Data Entry, Distribution Center..., Inventory Management, Warehousing, Inventory Control, Tutoring, Classroom, Special Education, Classroom Management, Teaching, Testing
Education
Elizabethtown Community and Technical College 2012 — 2014
Associate of Arts (AA)
ATA College 2010 — 2012
Associates Degree, Limited Medical Radiography
Adam O'Brien, CHRP Candidate's Sykes Enterprises Experience 2008 - 2010
Job HR Business Partner at TC Media
Industry Human Resources
Experience
TC Media 2015 - Present
Adam O'Brien Photography July 2014 - Present
Millennium1 Solutions 2014 - 2015
Bell Aliant 2012 - 2013
Bell Aliant 2011 - 2012
Sykes Enterprises, Inc. 2010 - 2011
Sykes Enterprises 2008 - 2010
ICT Group 2005 - 2008
Swaton Language School 2003 - 2004
Department of Corrections 2002 - 2002
Skills
English, French, Public Speaking, Payroll Processing, Employee Relations, HRIS, ISO, Crisis Management, Benefits Administration, Research, Microsoft Office, Hiring, Coaching, Performance Management, Excel, Negotiation, Recruiting, Mentoring, Labor Relations, Labour Legislation, Employee Engagement, Payroll, Human Resources, Succession Planning, Onboarding, Talent Management, Talent Acquisition, Deferred Compensation, New Hire Orientations, Interviews, HR Policies, Personnel Management, Technical Recruiting, Organizational..., Applicant Tracking..., Employee Benefits, Screening Resumes, Workforce Planning, Conflict Resolution, Compensation & Benefit, PeopleSoft, HR Consulting, Recruitment Advertising, Employment Law, Employee Training, Training, Teamwork
Education
Saint Mary's University 2012 — 2017
Master of Business Administration (MBA)
Saint Mary's University
HR Certificate, Human resources
Mount Allison University
BA, Psychology and Drama
TC Media 2015 - Present
Adam O'Brien Photography July 2014 - Present
Millennium1 Solutions 2014 - 2015
Bell Aliant 2012 - 2013
Bell Aliant 2011 - 2012
Sykes Enterprises, Inc. 2010 - 2011
Sykes Enterprises 2008 - 2010
ICT Group 2005 - 2008
Swaton Language School 2003 - 2004
Department of Corrections 2002 - 2002
Skills
English, French, Public Speaking, Payroll Processing, Employee Relations, HRIS, ISO, Crisis Management, Benefits Administration, Research, Microsoft Office, Hiring, Coaching, Performance Management, Excel, Negotiation, Recruiting, Mentoring, Labor Relations, Labour Legislation, Employee Engagement, Payroll, Human Resources, Succession Planning, Onboarding, Talent Management, Talent Acquisition, Deferred Compensation, New Hire Orientations, Interviews, HR Policies, Personnel Management, Technical Recruiting, Organizational..., Applicant Tracking..., Employee Benefits, Screening Resumes, Workforce Planning, Conflict Resolution, Compensation & Benefit, PeopleSoft, HR Consulting, Recruitment Advertising, Employment Law, Employee Training, Training, Teamwork
Education
Saint Mary's University 2012 — 2017
Master of Business Administration (MBA)
Saint Mary's University
HR Certificate, Human resources
Mount Allison University
BA, Psychology and Drama
Michael D'Afflitto Michael D'Afflitto's Sykes Enterprises Experience March 2004 - February 2005
Job Computer Technician level 3 at Four Winds Hospital
Industry Information Technology and Services
Experience
Four Winds Hospital June 2013 - Present
Majestic Insurance August 2006 - May 2011
Sykes Enterprises March 2004 - February 2005
CGS June 2002 - March 2004
Skills
Troubleshooting, Operating Systems, Documentation, Computer Hardware, Servers, Software Documentation, Windows, Laptops, Business Analysis, SharePoint, VMware, Technical Support, Software Installation, TCP/IP, Windows Server, Help Desk Support, Active Directory, Virtualization, XP, ITIL, VMware ESX, System Administration, Security, Hardware, A+ Certified, Disaster Recovery, Lotus Notes, Access, Firewalls, Citrix, Network Administration, Blackberry Enterprise..., Unix, Storage, Networking, Management, Antivirus, System Deployment, Process Improvement, IT Management, Risk Management, Computer Security, Incident Management, Vendor Management, Data Center, LAN-WAN, Visio, DNS, Routers, Cisco Technologies
Education
Marist College 1997 — 1999
AAS, Communications - Film
Dutchess Community College 1992 — 1997
Associates, Science, Film
Four Winds Hospital June 2013 - Present
Majestic Insurance August 2006 - May 2011
Sykes Enterprises March 2004 - February 2005
CGS June 2002 - March 2004
Skills
Troubleshooting, Operating Systems, Documentation, Computer Hardware, Servers, Software Documentation, Windows, Laptops, Business Analysis, SharePoint, VMware, Technical Support, Software Installation, TCP/IP, Windows Server, Help Desk Support, Active Directory, Virtualization, XP, ITIL, VMware ESX, System Administration, Security, Hardware, A+ Certified, Disaster Recovery, Lotus Notes, Access, Firewalls, Citrix, Network Administration, Blackberry Enterprise..., Unix, Storage, Networking, Management, Antivirus, System Deployment, Process Improvement, IT Management, Risk Management, Computer Security, Incident Management, Vendor Management, Data Center, LAN-WAN, Visio, DNS, Routers, Cisco Technologies
Education
Marist College 1997 — 1999
AAS, Communications - Film
Dutchess Community College 1992 — 1997
Associates, Science, Film
Jeremiah Perry Jeremiah Perry's Sykes Enterprises Experience March 2010 - August 2012
Job Unit Manager II at Assurant Specialty Property
Industry Insurance
Experience
Assurant Specialty Property August 2012 - Present
Sykes Enterprises March 2010 - August 2012
Sykes July 2009 - March 2010
Skills
Coaching, Team Leadership, Management, Microsoft Office, Microsoft Word, Microsoft Excel, IEX Total View, New Hires, Quality Assurance, Great Motivator, Team Building, Leadership Development, Leadership, Troubleshooting, Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Performance Management, Training
Education
Central Carolina Technical College 2007 — 2009
Associate's degree, Computer Technology/Computer Systems Technology
Lakewood High School 1999 — 2003
High School Diploma, General Studies
Assurant Specialty Property August 2012 - Present
Sykes Enterprises March 2010 - August 2012
Sykes July 2009 - March 2010
Skills
Coaching, Team Leadership, Management, Microsoft Office, Microsoft Word, Microsoft Excel, IEX Total View, New Hires, Quality Assurance, Great Motivator, Team Building, Leadership Development, Leadership, Troubleshooting, Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Performance Management, Training
Education
Central Carolina Technical College 2007 — 2009
Associate's degree, Computer Technology/Computer Systems Technology
Lakewood High School 1999 — 2003
High School Diploma, General Studies
Annette Brooks Annette Brooks's Sykes Enterprises Experience March 2000 - September 2000
Job Merchandiser at Crane Sales Company
Industry Consumer Services
Experience
Crane Sales Company March 2014 - Present
GNC July 2012 - March 2014
Personal Archive Services 2005 - June 2012
Sykes Enterprises March 2000 - September 2000
Fenton Hill Florida September 1994 - March 1995
Joel & Jerry's June 1987 - February 1991
Skills
•Customer service..., •Highly motivated,..., •Excellent..., •Dedicated to..., •Able to focus on..., •Proficient computer..., Inventory Management, Customer Service, Teamwork, Customer Satisfaction, Sales, Management, Employee Training, CRM, Retail, Merchandising, Telephone Skills, Time Management, Problem Solving, Public Speaking
Education
International Academy of Design and Technology-Tampa 1992 — 1995
Bachelor of Arts (B.A.), Consumer Merchandising/Retailing Management
Ultimate Medical Academy-Tampa 2010 — 2011
Medical Billing and Coding, Medical Billing and Coding
Crane Sales Company March 2014 - Present
GNC July 2012 - March 2014
Personal Archive Services 2005 - June 2012
Sykes Enterprises March 2000 - September 2000
Fenton Hill Florida September 1994 - March 1995
Joel & Jerry's June 1987 - February 1991
Skills
•Customer service..., •Highly motivated,..., •Excellent..., •Dedicated to..., •Able to focus on..., •Proficient computer..., Inventory Management, Customer Service, Teamwork, Customer Satisfaction, Sales, Management, Employee Training, CRM, Retail, Merchandising, Telephone Skills, Time Management, Problem Solving, Public Speaking
Education
International Academy of Design and Technology-Tampa 1992 — 1995
Bachelor of Arts (B.A.), Consumer Merchandising/Retailing Management
Ultimate Medical Academy-Tampa 2010 — 2011
Medical Billing and Coding, Medical Billing and Coding
Hans Hazen's Sykes Enterprises Experience February 2000 - January 2003
Job Video Test Technician/Field Engineer
Industry Telecommunications
Experience
Currently Unemployed 2012 - Present
Cisco Systems Inc 2008 - 2011
Allegiance Communications June 2005 - December 2007
Cox Communications January 2003 - March 2005
Sykes Enterprises February 2000 - January 2003
Skills
Troubleshooting, Switches, Routers, Optical Fiber, Coax, IPTV, VoIP, Cable Television, Cable Modems, Cable Broadband, Firmware Testing, Telecommunications...
Education
Kansas State University 1999 — 2003
Bachelor's Degree, Business Administration
Currently Unemployed 2012 - Present
Cisco Systems Inc 2008 - 2011
Allegiance Communications June 2005 - December 2007
Cox Communications January 2003 - March 2005
Sykes Enterprises February 2000 - January 2003
Skills
Troubleshooting, Switches, Routers, Optical Fiber, Coax, IPTV, VoIP, Cable Television, Cable Modems, Cable Broadband, Firmware Testing, Telecommunications...
Education
Kansas State University 1999 — 2003
Bachelor's Degree, Business Administration
Amos Spector Amos Spector's Sykes Enterprises Experience October 2001 - October 2002
Job Security Operations Engineer at Sony Network Entertainment Int'l (SNEI)
Industry Information Technology and Services
Experience
Sony Network Entertainment Int'l (SNEI) April 2013 - Present
Blue Cross and Blue Shield of Minnesota July 2011 - April 2013
Blue Cross and Blue Shield of Minnesota September 2008 - July 2011
Northwest Airlines January 2008 - September 2008
Znet Telecom 2002 - 2008
Sykes Enterprises October 2001 - October 2002
Bimbo’s Octagon Family Restaurant October 1998 - October 2001
Skills
Customer Service, Data Security, Access Management, Access Control, Project Planning, Project Implementation, Microsoft Office, Identity Management, Linux server..., Windows, Siteminder, Linux System..., RSA SecurID, Two-factor..., RSA Ace Server, NetWitness, ArcSight, CEF, Hedgehog, Tripwire Enterprise, LDAP, Kerberos, RSA Security Analytics, Tripwire, Windows Server, Vulnerability Management, Operating Systems, Network Security, Information Security, Security, Computer Security, Disaster Recovery, SDLC, ITIL, Information Technology, Technical Support
Education
Mesabi Range Community and Technical College 1999 — 2001
No Degree, Computer Programming
Mesabi Range Community and Technical College 1999 — 2001
No Degree, Computer Programming
Life Stream Prep School 1995 — 2001
No Degree, Computer Programming
Sony Network Entertainment Int'l (SNEI) April 2013 - Present
Blue Cross and Blue Shield of Minnesota July 2011 - April 2013
Blue Cross and Blue Shield of Minnesota September 2008 - July 2011
Northwest Airlines January 2008 - September 2008
Znet Telecom 2002 - 2008
Sykes Enterprises October 2001 - October 2002
Bimbo’s Octagon Family Restaurant October 1998 - October 2001
Skills
Customer Service, Data Security, Access Management, Access Control, Project Planning, Project Implementation, Microsoft Office, Identity Management, Linux server..., Windows, Siteminder, Linux System..., RSA SecurID, Two-factor..., RSA Ace Server, NetWitness, ArcSight, CEF, Hedgehog, Tripwire Enterprise, LDAP, Kerberos, RSA Security Analytics, Tripwire, Windows Server, Vulnerability Management, Operating Systems, Network Security, Information Security, Security, Computer Security, Disaster Recovery, SDLC, ITIL, Information Technology, Technical Support
Education
Mesabi Range Community and Technical College 1999 — 2001
No Degree, Computer Programming
Mesabi Range Community and Technical College 1999 — 2001
No Degree, Computer Programming
Life Stream Prep School 1995 — 2001
No Degree, Computer Programming
Cindy Hicks,PHR, SHRM-CP Cindy Hicks,PHR, SHRM-CP's Sykes Enterprises Experience April 2014 - Present
Job HR Business Partner at Sykes Enterprises
Industry Telecommunications
Experience
Sykes Enterprises April 2014 - Present
Sykes November 2011 - April 2014
ACCENT Marketing January 2008 - November 2011
ACCENT Marketing August 2006 - January 2008
Skills
Customer Service, Process Improvement, Talent Management, HRIS, Talent Acquisition, Workforce Management, Leadership, Change Management, Training, Leadership Development, Management, Training Delivery, Team Leadership, Customer Satisfaction, New Hire Orientations
Education
Central Methodist College 2002 — 2004
BS, Psychology
Mineral Area College 2000 — 2002
AA
Mary Carroll High School 1981 — 1984
Sykes Enterprises April 2014 - Present
Sykes November 2011 - April 2014
ACCENT Marketing January 2008 - November 2011
ACCENT Marketing August 2006 - January 2008
Skills
Customer Service, Process Improvement, Talent Management, HRIS, Talent Acquisition, Workforce Management, Leadership, Change Management, Training, Leadership Development, Management, Training Delivery, Team Leadership, Customer Satisfaction, New Hire Orientations
Education
Central Methodist College 2002 — 2004
BS, Psychology
Mineral Area College 2000 — 2002
AA
Mary Carroll High School 1981 — 1984
Nathan Rafter's Sykes Enterprises Experience March 2015 - Present
Job User Experience Designer at Sykes
Industry Marketing and Advertising
Experience
Sykes Enterprises March 2015 - Present
Independent January 2005 - Present
TeleSpeak March 2014 - January 2015
Full Sail University August 2011 - March 2014
ESPN February 2011 - April 2012
Sports Authority March 2009 - April 2010
Two Think September 2008 - November 2008
Full Sail University August 2007 - June 2008
Electronic Arts May 2007 - August 2007
Namco August 2005 - September 2006
Skills
Web Design, User Experience, Web Development, Adobe Creative Suite, Graphic Design, Illustrator, Brand Development, SEO, Usability, CSS, Corporate Development, Application Development, Video Production, Video Editing, Premiere, Business Planning, Photoshop, HTML, Branding & Identity, Broadcast, Broadcast Television, Social Media Marketing, Social Networking, Marketing, Management, Social Media, Facebook, Public Relations, Microsoft Office, WordPress, Final Cut Pro, Event Planning, Creative Direction, After Effects, Advertising, Sales, Leadership, Marketing Strategy, Online Marketing, Strategic Planning, Digital Media, Digital Marketing, Video, Public Speaking, Entertainment, Graphics, InDesign, PowerPoint, Training, Email Marketing
Education
Full Sail University 2010 — 2011
Master's Degree, Entertainment Business
Full Sail University 2006 — 2008
Bachelor's Degree, Digital Arts & Design
Sykes Enterprises March 2015 - Present
Independent January 2005 - Present
TeleSpeak March 2014 - January 2015
Full Sail University August 2011 - March 2014
ESPN February 2011 - April 2012
Sports Authority March 2009 - April 2010
Two Think September 2008 - November 2008
Full Sail University August 2007 - June 2008
Electronic Arts May 2007 - August 2007
Namco August 2005 - September 2006
Skills
Web Design, User Experience, Web Development, Adobe Creative Suite, Graphic Design, Illustrator, Brand Development, SEO, Usability, CSS, Corporate Development, Application Development, Video Production, Video Editing, Premiere, Business Planning, Photoshop, HTML, Branding & Identity, Broadcast, Broadcast Television, Social Media Marketing, Social Networking, Marketing, Management, Social Media, Facebook, Public Relations, Microsoft Office, WordPress, Final Cut Pro, Event Planning, Creative Direction, After Effects, Advertising, Sales, Leadership, Marketing Strategy, Online Marketing, Strategic Planning, Digital Media, Digital Marketing, Video, Public Speaking, Entertainment, Graphics, InDesign, PowerPoint, Training, Email Marketing
Education
Full Sail University 2010 — 2011
Master's Degree, Entertainment Business
Full Sail University 2006 — 2008
Bachelor's Degree, Digital Arts & Design
Jon Hider Jon Hider's Sykes Enterprises Experience January 1997 - September 1997
Job Lead Senior Systems Support Analyst
Industry Banking
Experience
Wells Fargo September 2006 - Present
Wells Fargo September 2001 - September 2006
Maritz McGettigan December 2000 - April 2001
Verizon Wireless Communications June 2000 - November 2000
Fair-Play Scoreboards December 1997 - April 2000
5th Civil Enginerring Sqaudron, Minot AFB October 1996 - November 1997
Sykes Enterprises January 1997 - September 1997
Skills
Microsoft SQL Server, SQL, C#, IIS, ASP.NET, Servers, Windows Server, Web Applications, Networking, Databases
Education
Iowa State University - College of Business 1997 — 1999
Bachelor's degree, Management Information Systems
Wells Fargo September 2006 - Present
Wells Fargo September 2001 - September 2006
Maritz McGettigan December 2000 - April 2001
Verizon Wireless Communications June 2000 - November 2000
Fair-Play Scoreboards December 1997 - April 2000
5th Civil Enginerring Sqaudron, Minot AFB October 1996 - November 1997
Sykes Enterprises January 1997 - September 1997
Skills
Microsoft SQL Server, SQL, C#, IIS, ASP.NET, Servers, Windows Server, Web Applications, Networking, Databases
Education
Iowa State University - College of Business 1997 — 1999
Bachelor's degree, Management Information Systems
adam kordus adam kordus's Sykes Enterprises Experience August 2010 - October 2010
Job Ingenious Effects artist
Industry Animation
Experience
Free lance January 2010 - Present
Sykes Enterprises August 2010 - October 2010
Full Sail University January 2010 - April 2010
Full Sail University January 2010 - April 2010
Education
Full Sail University 2007 — 2009
Full Sail Real World Education
Bachelor of Science Degree, Computer Animation
Free lance January 2010 - Present
Sykes Enterprises August 2010 - October 2010
Full Sail University January 2010 - April 2010
Full Sail University January 2010 - April 2010
Education
Full Sail University 2007 — 2009
Full Sail Real World Education
Bachelor of Science Degree, Computer Animation
Charlotte Addison Charlotte Addison's Sykes Enterprises Experience August 2010 - November 2010
Job
Industry Consumer Services
Experience
Sykes Enterprises August 2010 - November 2010
State Farm Insurance December 2006 - May 2008
Education
Art Institute of Pittsburgh 2010 — 2013
Euclid High School 1989 — 1991
Secretarial Diploma
Sykes Enterprises August 2010 - November 2010
State Farm Insurance December 2006 - May 2008
Education
Art Institute of Pittsburgh 2010 — 2013
Euclid High School 1989 — 1991
Secretarial Diploma
Fritz Hege Fritz Hege's Sykes Enterprises Experience July 2000 - Present
Job Aruba\Cisco Wireless Engineer and Cisco Network Engineer at Sykes Enterprises
Industry Telecommunications
Experience
Sykes Enterprises July 2000 - Present
Skills
Troubleshooting, Cisco Technologies, Call Center, Switches, Technical Support, Windows Server, WAN, Data Center, VPN, TCP/IP, Call Centers, Windows, VoIP, Disaster Recovery, Servers, Incident Management, Networking, Active Directory, DHCP, Wireless Networking, Routers, CCNA, DNS, Network Design, LAN-WAN, Routing, Network Security, Firewalls, Network Engineering, VMware ESX, Network Architecture, Juniper, VMware, Operating Systems
Education
George Mason University
University of South Florida
Virginia Polytechnic Institute and State University
Sykes Enterprises July 2000 - Present
Skills
Troubleshooting, Cisco Technologies, Call Center, Switches, Technical Support, Windows Server, WAN, Data Center, VPN, TCP/IP, Call Centers, Windows, VoIP, Disaster Recovery, Servers, Incident Management, Networking, Active Directory, DHCP, Wireless Networking, Routers, CCNA, DNS, Network Design, LAN-WAN, Routing, Network Security, Firewalls, Network Engineering, VMware ESX, Network Architecture, Juniper, VMware, Operating Systems
Education
George Mason University
University of South Florida
Virginia Polytechnic Institute and State University
John Balles John Balles's Sykes Enterprises Experience April 2000 - June 2003
Job Product Specialist at Toshiba America Business Solutions
Industry Computer Hardware
Experience
TOSHIBA AMERICA BUSINESS SOLUTIONS October 2011 - Present
Toshiba TEC America Retail Information Systems June 2010 - October 2011
Toshiba America Information Systems June 2003 - November 2009
Sykes Enterprises April 2000 - June 2003
Electronic Data Systems September 1996 - April 2000
Guardsmark Security October 1994 - September 1996
USAF October 1985 - October 1994
Skills
Troubleshooting, XP, Windows 7, Microsoft Excel, Windows Vista, Teamwork, Outlook, Bluetooth, USB, Computer Hardware, Hardware, Technical Support, Product Management, Vendor Management, Software, Visio, Product Marketing, Lotus Notes, Networking, Windows, Digital Signage, WiFi, Near Field Communication, ZigBee, Windows 8, Embedded Systems, Information Technology, Product Development, Sales, Active Directory, Cross-functional Team..., HP, Laptops, Software Documentation, Printers, Testing, Call Centers, Training, Electronics, Integration, Cloud Computing, Software Installation, Mobile Devices, Operating Systems, Help Desk Support, Wireless Networking, Channel Partners, SharePoint, Storage, Product Lifecycle...
Education
University of Phoenix 2009 — 2012
B.S., Global Business Management
Riverside City College 2007 — 2007
Business Law 1, Spanish 1
Coleman College 1995 — 1997
Associate of Science (A.S.), Computer Information Science
University of Alaska Anchorage 1993 — 1994
Winter Survival and Cold Weather Training
Corona High School 1979 — 1982
Diploma
TOSHIBA AMERICA BUSINESS SOLUTIONS October 2011 - Present
Toshiba TEC America Retail Information Systems June 2010 - October 2011
Toshiba America Information Systems June 2003 - November 2009
Sykes Enterprises April 2000 - June 2003
Electronic Data Systems September 1996 - April 2000
Guardsmark Security October 1994 - September 1996
USAF October 1985 - October 1994
Skills
Troubleshooting, XP, Windows 7, Microsoft Excel, Windows Vista, Teamwork, Outlook, Bluetooth, USB, Computer Hardware, Hardware, Technical Support, Product Management, Vendor Management, Software, Visio, Product Marketing, Lotus Notes, Networking, Windows, Digital Signage, WiFi, Near Field Communication, ZigBee, Windows 8, Embedded Systems, Information Technology, Product Development, Sales, Active Directory, Cross-functional Team..., HP, Laptops, Software Documentation, Printers, Testing, Call Centers, Training, Electronics, Integration, Cloud Computing, Software Installation, Mobile Devices, Operating Systems, Help Desk Support, Wireless Networking, Channel Partners, SharePoint, Storage, Product Lifecycle...
Education
University of Phoenix 2009 — 2012
B.S., Global Business Management
Riverside City College 2007 — 2007
Business Law 1, Spanish 1
Coleman College 1995 — 1997
Associate of Science (A.S.), Computer Information Science
University of Alaska Anchorage 1993 — 1994
Winter Survival and Cold Weather Training
Corona High School 1979 — 1982
Diploma
Rick Acheson's Sykes Enterprises Experience May 2003 - May 2004
Job Associate Manager, Customer Service Workforce Management/Operations Analytics at OtterBox
Industry Telecommunications
Experience
OtterBox October 2014 - Present
Asurion August 2013 - October 2014
Asurion December 2010 - August 2013
Asurion November 2007 - December 2010
Asurion August 2006 - November 2007
Asurion May 2004 - August 2006
Sykes Enterprises May 2003 - May 2004
Sykes Enterprises September 1999 - May 2003
US Army 1996 - 2002
Skills
Process Improvement, SQL, Management, Access, Project Management, Databases, Microsoft SQL Server, Customer Satisfaction, Customer Experience, Analysis, HTML, Customer Service, Microsoft Excel, Analytics, SharePoint, JavaScript, MySQL, Call Center, Team Leadership, Data Analysis, CSS, Software Documentation, Microsoft Office, Performance Management, Business Analysis, Avaya, Workforce Management, Operations Management, Web Development, Outlook, Business Intelligence, Database Administration, Problem Solving, PHP, Programming, VBScript, CMS, Technical Leadership, Contact Centers, Net Promoter Score, Voice Analytics, Voice of the Customer..., Speech Analytics, ETL, Visual Basic, VBA, Visual Studio, Web Site Production, SSRS, Cisco Unified CCX
Education
Kansas State University 2005 — 2012
Bachelor of Science; degree, Technology Management, 3.94
OtterBox October 2014 - Present
Asurion August 2013 - October 2014
Asurion December 2010 - August 2013
Asurion November 2007 - December 2010
Asurion August 2006 - November 2007
Asurion May 2004 - August 2006
Sykes Enterprises May 2003 - May 2004
Sykes Enterprises September 1999 - May 2003
US Army 1996 - 2002
Skills
Process Improvement, SQL, Management, Access, Project Management, Databases, Microsoft SQL Server, Customer Satisfaction, Customer Experience, Analysis, HTML, Customer Service, Microsoft Excel, Analytics, SharePoint, JavaScript, MySQL, Call Center, Team Leadership, Data Analysis, CSS, Software Documentation, Microsoft Office, Performance Management, Business Analysis, Avaya, Workforce Management, Operations Management, Web Development, Outlook, Business Intelligence, Database Administration, Problem Solving, PHP, Programming, VBScript, CMS, Technical Leadership, Contact Centers, Net Promoter Score, Voice Analytics, Voice of the Customer..., Speech Analytics, ETL, Visual Basic, VBA, Visual Studio, Web Site Production, SSRS, Cisco Unified CCX
Education
Kansas State University 2005 — 2012
Bachelor of Science; degree, Technology Management, 3.94
Mary Kowalski Mary Kowalski's Sykes Enterprises Experience February 2008 - December 2010
Job HR Business Partner at Severn Trent Services
Industry Publishing
Experience
Severn Trent Services August 2015 - Present
21st Century Media (21stCM) 2010 - July 2015
Sykes Enterprises February 2008 - December 2010
Skills
Talent Acquisition, Technical Recruiting, Full-cycle Recruiting, SDLC, Applicant Tracking..., Management, Interviews, Vendor Management, Recruiting, CRM, BPO, Process Improvement, Employee Relations, Leadership, Talent Management, Sales, Customer Retention, Outsourcing, Business Development, Lead Generation, Account Management, Call Centers, Human Resources
Education
La Salle University 1981 — 1985
Business, Marketing
Severn Trent Services August 2015 - Present
21st Century Media (21stCM) 2010 - July 2015
Sykes Enterprises February 2008 - December 2010
Skills
Talent Acquisition, Technical Recruiting, Full-cycle Recruiting, SDLC, Applicant Tracking..., Management, Interviews, Vendor Management, Recruiting, CRM, BPO, Process Improvement, Employee Relations, Leadership, Talent Management, Sales, Customer Retention, Outsourcing, Business Development, Lead Generation, Account Management, Call Centers, Human Resources
Education
La Salle University 1981 — 1985
Business, Marketing
Jim Westbrook Jim Westbrook's Sykes Enterprises Experience January 2001 - January 2002
Job Customer Service Representiative at Sykes Enterprises, Inc.
Industry Computer Hardware
Experience
Sykes Enterprises, Inc. November 2014 - Present
Ancient's Treasures May 2004 - Present
N.E.W. Customer Service Companies, Inc November 2012 - February 2013
Alpine Access November 2011 - August 2012
Stream Global Services March 2011 - April 2011
Sykes Enterprises January 2001 - January 2002
Access Services January 1997 - January 1997
Skills
Computer Maintenance, Web Design, Customer Service, Help Desk Support, Technical Support, Customer Support, Quality Assurance, Computer Assembly, Website Development, Website Building, Website Updating, Website Creation, Computer Repair, Electronic Engineering, Electronics Repair, Electronics Packaging, Windows 7, XP, Printers, Call Centers, Computer Hardware, Laptops, Software Installation, Hardware, Windows XP Pro, A+ Certified, Desktop Computers, Windows Vista, Wireless Networking, CompTIA A+ Certification, Troubleshooting, OS X, Hardware Installation, Network Administration, Microsoft Office 2007, Remote Desktop, Operating Systems, Ubuntu, Networking, iPhone, Norton Ghost, Servers, Routers, Computer Security, TCP/IP, Windows Server, Active Directory, iPhone Support
Education
DeVry University-online 2010 — 2014
Bachelor of Engineering (BEng), Electronic Engineering Technology
DeVry University 2010 — 2013
Bachelor's degree, E.E.T.
Technical Trades Institute 1997 — 1998
Associate's degree, E.S.T., 3.0
Sykes Enterprises, Inc. November 2014 - Present
Ancient's Treasures May 2004 - Present
N.E.W. Customer Service Companies, Inc November 2012 - February 2013
Alpine Access November 2011 - August 2012
Stream Global Services March 2011 - April 2011
Sykes Enterprises January 2001 - January 2002
Access Services January 1997 - January 1997
Skills
Computer Maintenance, Web Design, Customer Service, Help Desk Support, Technical Support, Customer Support, Quality Assurance, Computer Assembly, Website Development, Website Building, Website Updating, Website Creation, Computer Repair, Electronic Engineering, Electronics Repair, Electronics Packaging, Windows 7, XP, Printers, Call Centers, Computer Hardware, Laptops, Software Installation, Hardware, Windows XP Pro, A+ Certified, Desktop Computers, Windows Vista, Wireless Networking, CompTIA A+ Certification, Troubleshooting, OS X, Hardware Installation, Network Administration, Microsoft Office 2007, Remote Desktop, Operating Systems, Ubuntu, Networking, iPhone, Norton Ghost, Servers, Routers, Computer Security, TCP/IP, Windows Server, Active Directory, iPhone Support
Education
DeVry University-online 2010 — 2014
Bachelor of Engineering (BEng), Electronic Engineering Technology
DeVry University 2010 — 2013
Bachelor's degree, E.E.T.
Technical Trades Institute 1997 — 1998
Associate's degree, E.S.T., 3.0
Salvatore Cangiano Salvatore Cangiano's Sykes Enterprises Experience October 2000 - October 2001
Job Electronics Engineering Technology / Architecture
Industry Newspapers
Experience
Meyer Greeson Paullin Benson Architecture/Interiors, PA November 2006 - January 2009
Start Corporation March 2005 - November 2006
Arch Wireless January 2002 - September 2004
SYKES Enterprises October 2000 - October 2001
Skills
AutoCAD
Education
ECPI University 2009 — 2011
Bachelor of Science, Electronics Engineering Technology
New York Institute of Technology-Central Islip 1990 — 1995
Bachelor's - 5 year, Architecture
Meyer Greeson Paullin Benson Architecture/Interiors, PA November 2006 - January 2009
Start Corporation March 2005 - November 2006
Arch Wireless January 2002 - September 2004
SYKES Enterprises October 2000 - October 2001
Skills
AutoCAD
Education
ECPI University 2009 — 2011
Bachelor of Science, Electronics Engineering Technology
New York Institute of Technology-Central Islip 1990 — 1995
Bachelor's - 5 year, Architecture
Robin McFall Robin McFall's Sykes Enterprises Experience August 1994 - March 1997
Job Senior Helpdesk Technician at Portfolio Financial Servicing Company
Industry Information Technology and Services
Experience
Portfolio Financial Servicing Company July 2011 - Present
New Edge Networks November 1999 - August 2010
KinderCare Learning Centers, INC September 1997 - October 1999
Sykes Enterprises August 1994 - March 1997
Skills
Active Directory, Windows 7, Wireless Networking, Norton Ghost
Education
Clackamas Community College 2010 — 2010
HTML / Web Design
Fullerton College. Fullerton, CA 1977 — 1979
Portfolio Financial Servicing Company July 2011 - Present
New Edge Networks November 1999 - August 2010
KinderCare Learning Centers, INC September 1997 - October 1999
Sykes Enterprises August 1994 - March 1997
Skills
Active Directory, Windows 7, Wireless Networking, Norton Ghost
Education
Clackamas Community College 2010 — 2010
HTML / Web Design
Fullerton College. Fullerton, CA 1977 — 1979
Jarrod Precht's Sykes Enterprises Experience November 2002 - July 2004
Job Accounting Professional
Industry Accounting
Experience
Nates Liquor August 2009 - May 2010
HR Block December 2009 - February 2010
DSNWK April 2004 - July 2007
Sykes Enterprises November 2002 - July 2004
Express Tech August 2002 - November 2002
Super 8 August 2000 - May 2002
Education
Fort Hays State University 2003 — 2010
Bachelors in Accounting, Minor in Psychology
Northwest Kansas Technical College 2000 — 2002
Telecommunications, Cell Sites, Digital Technologies, T1's, Phone Service
Nates Liquor August 2009 - May 2010
HR Block December 2009 - February 2010
DSNWK April 2004 - July 2007
Sykes Enterprises November 2002 - July 2004
Express Tech August 2002 - November 2002
Super 8 August 2000 - May 2002
Education
Fort Hays State University 2003 — 2010
Bachelors in Accounting, Minor in Psychology
Northwest Kansas Technical College 2000 — 2002
Telecommunications, Cell Sites, Digital Technologies, T1's, Phone Service
Harry Jackson Harry Jackson's Sykes Enterprises Experience 1998 - 2003
Job President at Integrity Solution Services, Inc
Industry Outsourcing/Offshoring
Experience
Integrity Solution Services, Inc. formerly N.A.R.S. June 2012 - July 2014
Stream Global Services December 2006 - April 2011
Client Logic January 2004 - November 2006
Sykes Enterprises 1998 - 2003
MCI Call Center Consulting January 1997 - August 1998
Skills
Operations Management, Forecasting, Profitability, Outsourcing, Process Improvement, Team Building, Customer Relations, Coaching, Change Management, Budgeting, Account Management, Business Strategy, Contract Negotiation, Strategic Planning, Budgets, Customer Service, Call Centers, Management, BPO, Team Management, Customer Experience, Analysis, Business Process..., CRM, Call Center, Leadership, Performance Management, Profit, Training
Education
Florida Atlantic University 1980 — 1983
MBA, International Finance
Assumption College 1970 — 1975
English Language and Literature/Letters
Integrity Solution Services, Inc. formerly N.A.R.S. June 2012 - July 2014
Stream Global Services December 2006 - April 2011
Client Logic January 2004 - November 2006
Sykes Enterprises 1998 - 2003
MCI Call Center Consulting January 1997 - August 1998
Skills
Operations Management, Forecasting, Profitability, Outsourcing, Process Improvement, Team Building, Customer Relations, Coaching, Change Management, Budgeting, Account Management, Business Strategy, Contract Negotiation, Strategic Planning, Budgets, Customer Service, Call Centers, Management, BPO, Team Management, Customer Experience, Analysis, Business Process..., CRM, Call Center, Leadership, Performance Management, Profit, Training
Education
Florida Atlantic University 1980 — 1983
MBA, International Finance
Assumption College 1970 — 1975
English Language and Literature/Letters
Terry Anton Terry Anton's Sykes Enterprises Experience November 1994 - May 1995
Job Director ICT Services at Blue Cross Blue Shield SC
Industry Information Technology and Services
Experience
Blue Cross Blue Shield SC December 2001 - Present
Impressa Inc May 2000 - June 2001
INSpire Insurance Solutions, Inc May 1995 - May 2000
Sykes Enterprises November 1994 - May 1995
Policy Management Systems Corp August 1992 - November 1994
Skills
Insurance, Project Management, Program Management, Health Insurance, SDLC, EDI, PMP, PMO, Medicare, SOA, Requirements Gathering, Disaster Recovery, DB2, Business Analysis, Visio, Systems Analysis, Microsoft SQL Server, CRM, Requirements Analysis, Software Documentation, Data Warehousing, Business Intelligence, Mainframe, JCL, Process Improvement, Integration, SharePoint, Software Project..., COBOL, CICS, Vendor Management, User Acceptance Testing, Databases, Project Portfolio..., ITIL, SQL, Data Modeling, Crystal Reports, Access, Business Requirements, Software Development, MS Project, Enterprise Architecture, Oracle, Testing, Business Process...
Education
Limestone College 1987 — 1991
Bachelor's, Business Administration and Computer Science
Blue Cross Blue Shield SC December 2001 - Present
Impressa Inc May 2000 - June 2001
INSpire Insurance Solutions, Inc May 1995 - May 2000
Sykes Enterprises November 1994 - May 1995
Policy Management Systems Corp August 1992 - November 1994
Skills
Insurance, Project Management, Program Management, Health Insurance, SDLC, EDI, PMP, PMO, Medicare, SOA, Requirements Gathering, Disaster Recovery, DB2, Business Analysis, Visio, Systems Analysis, Microsoft SQL Server, CRM, Requirements Analysis, Software Documentation, Data Warehousing, Business Intelligence, Mainframe, JCL, Process Improvement, Integration, SharePoint, Software Project..., COBOL, CICS, Vendor Management, User Acceptance Testing, Databases, Project Portfolio..., ITIL, SQL, Data Modeling, Crystal Reports, Access, Business Requirements, Software Development, MS Project, Enterprise Architecture, Oracle, Testing, Business Process...
Education
Limestone College 1987 — 1991
Bachelor's, Business Administration and Computer Science
Richard Lloyd Caldwell Richard Lloyd Caldwell's Sykes Enterprises Experience 1984 - 1990
Job Owner, Caldwell Mechanical Construction
Industry Construction
Experience
Caldwell Mechanical January 1972 - Present
Baltes/ Valentino Associates Limited April 2000 - August 2000
P2RS Group May 1997 - May 1998
GE June 1995 - May 1997
TDC Mechanical 1993 - 1995
Intel Corporation 1992 - December 1992
CDI corp 1989 - May 1990
Sykes Enterprises 1984 - 1990
Bechtol Corp 1983 - 1984
Marion, Cerbatos & Tomasi 1981 - 1982
Skills
HVAC, Green Building, Electricians, Facilities Management, Energy Efficiency, Engineering, Construction, CAD, AutoCAD, Plumbing, Energy, Solar Energy, Mechanical Engineering
Education
EEFG 2012 — 2013
class in Energy Benchmarking and energy audits
California Polytechnic State University-San Luis Obispo 1957 — 1962
BSME, Mechanical Engineering
Vallejo High School
Caldwell Mechanical January 1972 - Present
Baltes/ Valentino Associates Limited April 2000 - August 2000
P2RS Group May 1997 - May 1998
GE June 1995 - May 1997
TDC Mechanical 1993 - 1995
Intel Corporation 1992 - December 1992
CDI corp 1989 - May 1990
Sykes Enterprises 1984 - 1990
Bechtol Corp 1983 - 1984
Marion, Cerbatos & Tomasi 1981 - 1982
Skills
HVAC, Green Building, Electricians, Facilities Management, Energy Efficiency, Engineering, Construction, CAD, AutoCAD, Plumbing, Energy, Solar Energy, Mechanical Engineering
Education
EEFG 2012 — 2013
class in Energy Benchmarking and energy audits
California Polytechnic State University-San Luis Obispo 1957 — 1962
BSME, Mechanical Engineering
Vallejo High School
Paul Dunscomb Paul Dunscomb's Sykes Enterprises Experience January 2011 - September 2011
Job Administrative Assistant at East Stroudsburg University
Industry Higher Education
Experience
East Stroudsburg University October 2014 - Present
Ruggiero's Market 2011 - 2014
Sykes Enterprises January 2011 - September 2011
Bangor Area School District 1999 - 2005
Skills
Computer Hardware, Computer Proficiency, Software, Microsoft Excel, Microsoft Office, PowerPoint, Organization Skills, Communication, Written Communication, Reliable, Learn New Software..., Administrative..., Event Planning, Research, Critical Thinking, Data Entry, Customer Service, Teamwork, Time Management, Microsoft Word, Telephone Skills, Outlook, Supervisory Skills, Social Media, Problem Solving, Social Networking, Typing, Nonprofits, Phone Etiquette, Teaching, Facebook, Office Administration, Conflict Resolution, Windows, Editing, Customer Satisfaction, Creative Writing, Training, Raiser's Edge
Education
Bloomsburg University of Pennsylvania 2007 — 2010
Bachelor's degree, Sociology
Career Institute of Technology 2003 — 2005
Completion Certificate, Criminal Justice/Law Enforcement Administration
East Stroudsburg University October 2014 - Present
Ruggiero's Market 2011 - 2014
Sykes Enterprises January 2011 - September 2011
Bangor Area School District 1999 - 2005
Skills
Computer Hardware, Computer Proficiency, Software, Microsoft Excel, Microsoft Office, PowerPoint, Organization Skills, Communication, Written Communication, Reliable, Learn New Software..., Administrative..., Event Planning, Research, Critical Thinking, Data Entry, Customer Service, Teamwork, Time Management, Microsoft Word, Telephone Skills, Outlook, Supervisory Skills, Social Media, Problem Solving, Social Networking, Typing, Nonprofits, Phone Etiquette, Teaching, Facebook, Office Administration, Conflict Resolution, Windows, Editing, Customer Satisfaction, Creative Writing, Training, Raiser's Edge
Education
Bloomsburg University of Pennsylvania 2007 — 2010
Bachelor's degree, Sociology
Career Institute of Technology 2003 — 2005
Completion Certificate, Criminal Justice/Law Enforcement Administration
Tamieka Carter Tamieka Carter's Sykes Enterprises Experience December 2012 - September 2013
Job tcarter@hilbert.edu
Industry Alternative Dispute Resolution
Experience
Mercantile Adjustment Bureau, LLC January 2015 - Present
Sykes Enterprises December 2012 - September 2013
The Northstar Companies January 2007 - August 2010
Wal - Mart Stores January 2005 - January 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Financial Analysis, English, Research, Banking, Social Media, Windows, Team Leadership, Call Centers, Management, Customer Satisfaction, Customer Experience, Team Management, Leadership, Performance Management
Education
Hilbert College 2012 — 2014
Bachelor of Science (B.S.) Conflict Studies and Dispute Resolution, Peace Studies and Conflict Resolution
Erie Community College 2009 — 2011
Certificate, Crime Scene Investigation, 3.7
George C Wallace State Community College-Selma 2005 — 2006
Certificate, Nursing Assistant and Home Health Aide, 3.6
Mercantile Adjustment Bureau, LLC January 2015 - Present
Sykes Enterprises December 2012 - September 2013
The Northstar Companies January 2007 - August 2010
Wal - Mart Stores January 2005 - January 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Financial Analysis, English, Research, Banking, Social Media, Windows, Team Leadership, Call Centers, Management, Customer Satisfaction, Customer Experience, Team Management, Leadership, Performance Management
Education
Hilbert College 2012 — 2014
Bachelor of Science (B.S.) Conflict Studies and Dispute Resolution, Peace Studies and Conflict Resolution
Erie Community College 2009 — 2011
Certificate, Crime Scene Investigation, 3.7
George C Wallace State Community College-Selma 2005 — 2006
Certificate, Nursing Assistant and Home Health Aide, 3.6
Matt Weers's Sykes Enterprises Experience May 2006 - September 2006
Job Technical Analyst at MidFirst Bank
Industry Computer Software
Experience
MidFirst Bank July 2014 - Present
Tate Publishing April 2014 - July 2014
Tate Publishing August 2013 - April 2014
St. Paul’s Methodist Church 2011 - 2012
Sykes Enterprises May 2006 - September 2006
Skills
Crystal Reports, Databases, Access, Microsoft Excel, SQL, Visual Basic, MySQL, C++, PHP, Vim, Git, Version Control, HTML, CSS, Web Design, Microsoft Office, Windows Server, Photoshop, JavaScript, Windows, C, Illustrator, Java, Microsoft Word, Graphic Design, Networking, Excel, Word, Linux, PowerPoint, After Effects, Premiere, Oracle, Android, Ubuntu, COBOL, Visual Studio, Computer Hardware, Social Networking, Video Editing, Flash, Dreamweaver, Maya, Android Development
Education
Northwestern Oklahoma State University 2011 — 2013
Bachelor of Science, Computer Science
Northern Oklahoma College 2010 — 2012
Associate of Science, Computer Science, Pre-Professional
Northern Oklahoma College 2007 — 2009
Associate in Applied Science, Digital Media
MidFirst Bank July 2014 - Present
Tate Publishing April 2014 - July 2014
Tate Publishing August 2013 - April 2014
St. Paul’s Methodist Church 2011 - 2012
Sykes Enterprises May 2006 - September 2006
Skills
Crystal Reports, Databases, Access, Microsoft Excel, SQL, Visual Basic, MySQL, C++, PHP, Vim, Git, Version Control, HTML, CSS, Web Design, Microsoft Office, Windows Server, Photoshop, JavaScript, Windows, C, Illustrator, Java, Microsoft Word, Graphic Design, Networking, Excel, Word, Linux, PowerPoint, After Effects, Premiere, Oracle, Android, Ubuntu, COBOL, Visual Studio, Computer Hardware, Social Networking, Video Editing, Flash, Dreamweaver, Maya, Android Development
Education
Northwestern Oklahoma State University 2011 — 2013
Bachelor of Science, Computer Science
Northern Oklahoma College 2010 — 2012
Associate of Science, Computer Science, Pre-Professional
Northern Oklahoma College 2007 — 2009
Associate in Applied Science, Digital Media
Autumn Blackwell Autumn Blackwell's Sykes Enterprises Experience June 2010 - June 2011
Job Cashier at Walmart
Industry Accounting
Experience
Walmart September 2012 - Present
Piedmont Technical College Library September 2011 - June 2012
North Greenville University 2012 - 2012
Sykes Enterprises June 2010 - June 2011
Piedmont Technical College 2009 - 2011
Piedmont Technical College September 2008 - May 2010
Skills
Customer Service, Cashiering, QuickBooks, Income Tax, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Office, Email, Internet, Answering Phones, General Office Work, Library
Education
North Greenville University 2012 — 2014
Bachelor of Science (B.S.), Accounting
Piedmont Technical College 2011 — 2012
Associate of Science (A.S.), Accounting
Piedmont Technical College 2011 — 2012
Associate of Arts (A.A.), Accounting and Business, 3.08
Piedmont Technical College 2008 — 2010
Certificate in Accounting, Accounting, 2.5
Piedmont Technical College 2005 — 2008
Associate's degree, Early Childhood Education and Teaching
Emerald High School 2002 — 2005
High School Diploma, 3.2
Walmart September 2012 - Present
Piedmont Technical College Library September 2011 - June 2012
North Greenville University 2012 - 2012
Sykes Enterprises June 2010 - June 2011
Piedmont Technical College 2009 - 2011
Piedmont Technical College September 2008 - May 2010
Skills
Customer Service, Cashiering, QuickBooks, Income Tax, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Office, Email, Internet, Answering Phones, General Office Work, Library
Education
North Greenville University 2012 — 2014
Bachelor of Science (B.S.), Accounting
Piedmont Technical College 2011 — 2012
Associate of Science (A.S.), Accounting
Piedmont Technical College 2011 — 2012
Associate of Arts (A.A.), Accounting and Business, 3.08
Piedmont Technical College 2008 — 2010
Certificate in Accounting, Accounting, 2.5
Piedmont Technical College 2005 — 2008
Associate's degree, Early Childhood Education and Teaching
Emerald High School 2002 — 2005
High School Diploma, 3.2
Cassandra Scutt Cassandra Scutt's Sykes Enterprises Experience January 2015 - Present
Job Customer Service Agent at Sykes Enterprises
Industry Individual & Family Services
Experience
Sykes Enterprises January 2015 - Present
CURRENT: Comfort Keepers December 2011 - Present
Comfort Keepers December 2011 - May 2013
Emeritus December 2010 - September 2011
Bennington Elderly Living Bennington VT December 2010 - September 2011
Federal Work Study Program September 2010 - December 2010
Skills
Healthcare, Elder Care, Patient Safety, CPR Certified, Case Management, Home Care, Compassion, Mental Health, Receptionist Duties, Data Entry
Education
Pinnacle Career Institute 2012 — 2013
Pinnacle Career Institute-North Kansas City 2012 — 2013
Certified Medical Assistant
Community College of Vermont 2011 — 2011
Psychology studies
Indiana University of Pennsylvania 2010 — 2010
Indiana University of Pennsylvania 2010 — 2010
Medical Assisting
Mount Anthony Union High School 2008 — 2010
Diploma
Sykes Enterprises January 2015 - Present
CURRENT: Comfort Keepers December 2011 - Present
Comfort Keepers December 2011 - May 2013
Emeritus December 2010 - September 2011
Bennington Elderly Living Bennington VT December 2010 - September 2011
Federal Work Study Program September 2010 - December 2010
Skills
Healthcare, Elder Care, Patient Safety, CPR Certified, Case Management, Home Care, Compassion, Mental Health, Receptionist Duties, Data Entry
Education
Pinnacle Career Institute 2012 — 2013
Pinnacle Career Institute-North Kansas City 2012 — 2013
Certified Medical Assistant
Community College of Vermont 2011 — 2011
Psychology studies
Indiana University of Pennsylvania 2010 — 2010
Indiana University of Pennsylvania 2010 — 2010
Medical Assisting
Mount Anthony Union High School 2008 — 2010
Diploma
Michael Presta, MBA Michael Presta, MBA's Sykes Enterprises Experience 2008 - 2012
Job Global B2B marketing authority and advocate for superior customer experience management.
Industry Marketing and Advertising
Experience
Florida Polytechnic University June 2015 - Present
University of South Florida May 2012 - Present
Catalina Marketing June 2013 - October 2014
Sykes Enterprises 2008 - 2012
Product Development and Management Association (PDMA) 2005 - 2010
The Nielsen Company 2004 - 2008
Syniverse Technologies 2003 - 2004
Gartner 2000 - 2001
Verizon Information Services (GTE Data Services) 1982 - 2000
Skills
Product Development, Telecommunications, Call Center, Product Management, Product Marketing, Customer Engagement, International Marketing, Outsourcing/Offshore..., IT Services, Customer Experience, Business Development, Management, IT Service Management, Analytics, Outsourcing, Call Centers, Sales Operations, Marketing, Competitive Analysis, Vendor Management, Customer Retention, Enterprise Software, Strategy, Data Center, Strategic Partnerships, Mobile Devices, Go-to-market Strategy, Team Leadership, Leadership, Cross-functional Team..., Lead Generation, Social Media, Marketing Strategy, Process Improvement, Strategic Planning, Sales, B2B, CRM, Customer Service, Project Management, Networking, Market Analysis, Wireless, Multi-channel Marketing, Consulting, Training, Sales Process
Education
University of South Florida 1998 — 2000
MBA, Marketing
Penn State Erie, The Behrend College
BA, Political Science
Eckerd College
Leadership Development Institute, Organizational Leadership
GTE Management Development Center
GTE Marketing Management Development Program (MMDP), Marketing
McDowell High School
Florida Polytechnic University June 2015 - Present
University of South Florida May 2012 - Present
Catalina Marketing June 2013 - October 2014
Sykes Enterprises 2008 - 2012
Product Development and Management Association (PDMA) 2005 - 2010
The Nielsen Company 2004 - 2008
Syniverse Technologies 2003 - 2004
Gartner 2000 - 2001
Verizon Information Services (GTE Data Services) 1982 - 2000
Skills
Product Development, Telecommunications, Call Center, Product Management, Product Marketing, Customer Engagement, International Marketing, Outsourcing/Offshore..., IT Services, Customer Experience, Business Development, Management, IT Service Management, Analytics, Outsourcing, Call Centers, Sales Operations, Marketing, Competitive Analysis, Vendor Management, Customer Retention, Enterprise Software, Strategy, Data Center, Strategic Partnerships, Mobile Devices, Go-to-market Strategy, Team Leadership, Leadership, Cross-functional Team..., Lead Generation, Social Media, Marketing Strategy, Process Improvement, Strategic Planning, Sales, B2B, CRM, Customer Service, Project Management, Networking, Market Analysis, Wireless, Multi-channel Marketing, Consulting, Training, Sales Process
Education
University of South Florida 1998 — 2000
MBA, Marketing
Penn State Erie, The Behrend College
BA, Political Science
Eckerd College
Leadership Development Institute, Organizational Leadership
GTE Management Development Center
GTE Marketing Management Development Program (MMDP), Marketing
McDowell High School
Hope McFarland Hope McFarland's Sykes Enterprises Experience September 2011 - January 2013
Job Manager at Five Guys Burgers and Fries
Industry Consumer Services
Experience
Five Guys Burgers and Fries May 2013 - Present
Sykes Enterprises September 2011 - January 2013
Dial America August 2011 - September 2011
Greater South Buffalo Chamber of Commerce January 2011 - April 2011
Skills
Microsoft Office, Customer Service, Internet, Calls, Software Documentation, Data Entry, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Customer Satisfaction, Time Management, File Management, Fax, Teamwork, Administrative..., Process Scheduler, Phone Etiquette
Education
Bryant & Stratton College 2009 — 2011
Associate's, Business Administration
Five Guys Burgers and Fries May 2013 - Present
Sykes Enterprises September 2011 - January 2013
Dial America August 2011 - September 2011
Greater South Buffalo Chamber of Commerce January 2011 - April 2011
Skills
Microsoft Office, Customer Service, Internet, Calls, Software Documentation, Data Entry, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Customer Satisfaction, Time Management, File Management, Fax, Teamwork, Administrative..., Process Scheduler, Phone Etiquette
Education
Bryant & Stratton College 2009 — 2011
Associate's, Business Administration
Pat Mallon Pat Mallon's Sykes Enterprises Experience February 2010 - Present
Job Vice President of Sales & Client Management at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises February 2010 - Present
ICT Group (Acquired by Sykes Enterprises, Inc.) January 2006 - February 2010
Bell Tech.logix 2004 - 2005
Condor Technology Solutions 1985 - 2003
Skills
CRM, Vendor Management, Contract Negotiation, Solution Development, Account Management, Call Center, Sales, BPO, Team Building, Outsourcing, Customer Acquisition, Call Centers, Customer Satisfaction, Customer Experience, Leadership, Management, Business Process..., Healthcare, Financial Services, Program Management, Team Leadership, Sales Operations, Customer Retention, Business Development, Solution Selling, Executive Management, Strategic Partnerships, P&L Management, Salesforce.com, Lead Generation, Strategy, Operations Management, SaaS, Workforce Management, Process Improvement, Cross-functional Team..., Sales Process, Team Management, Start-ups, Enterprise Software, Professional Services, Direct Sales, New Business Development, Sales Management, Selling, B2B, Analytics, Competitive Analysis, Product Management, Call Center Development
Education
Eastern University 1992 — 1994
Bachelor of Arts, Organization Management
Sykes Enterprises February 2010 - Present
ICT Group (Acquired by Sykes Enterprises, Inc.) January 2006 - February 2010
Bell Tech.logix 2004 - 2005
Condor Technology Solutions 1985 - 2003
Skills
CRM, Vendor Management, Contract Negotiation, Solution Development, Account Management, Call Center, Sales, BPO, Team Building, Outsourcing, Customer Acquisition, Call Centers, Customer Satisfaction, Customer Experience, Leadership, Management, Business Process..., Healthcare, Financial Services, Program Management, Team Leadership, Sales Operations, Customer Retention, Business Development, Solution Selling, Executive Management, Strategic Partnerships, P&L Management, Salesforce.com, Lead Generation, Strategy, Operations Management, SaaS, Workforce Management, Process Improvement, Cross-functional Team..., Sales Process, Team Management, Start-ups, Enterprise Software, Professional Services, Direct Sales, New Business Development, Sales Management, Selling, B2B, Analytics, Competitive Analysis, Product Management, Call Center Development
Education
Eastern University 1992 — 1994
Bachelor of Arts, Organization Management
Elizabeth Fierce Elizabeth Fierce's Sykes Enterprises Experience May 2002 - Present
Job Global Compliance
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises May 2002 - Present
Arthur Andersen, LLC May 2001 - May 2002
CPSI / Direct 2-U Network March 1997 - May 2001
Education
Villanova University 2007 — 2007
Six Sigma
Delaware Valley University 1992 — 1999
Sykes Enterprises May 2002 - Present
Arthur Andersen, LLC May 2001 - May 2002
CPSI / Direct 2-U Network March 1997 - May 2001
Education
Villanova University 2007 — 2007
Six Sigma
Delaware Valley University 1992 — 1999
Derek Sheedy, MBA Derek Sheedy, MBA's Sykes Enterprises Experience July 2000 - February 2002
Job Broker at Dickerson & Nieman Realtors
Industry Marketing and Advertising
Experience
Dickerson & Nieman Realtors April 2014 - Present
Thermo Fisher Scientific October 2010 - February 2014
AAR CORP. June 2004 - July 2010
Sykes Enterprises July 2000 - February 2002
Midrex Technologies 1998 - 2000
Skills
Copywriting, Corporate Identity, Advertising Campaign..., Marketing Communications, Media Relations, Trade Shows, Advertising, Public Relations, Marketing Strategy, Integrated Marketing, Marketing Management, Cross-functional Team..., Account Management, Brand Management, Online Advertising, Press Releases, Corporate Branding, Leadership, Online Marketing, Marketing
Education
Northern Illinois University 2004 — 2007
Master's of Business Administration (MBA), 2007
Saint Michael's College 1990 — 1994
BA, English
Dickerson & Nieman Realtors April 2014 - Present
Thermo Fisher Scientific October 2010 - February 2014
AAR CORP. June 2004 - July 2010
Sykes Enterprises July 2000 - February 2002
Midrex Technologies 1998 - 2000
Skills
Copywriting, Corporate Identity, Advertising Campaign..., Marketing Communications, Media Relations, Trade Shows, Advertising, Public Relations, Marketing Strategy, Integrated Marketing, Marketing Management, Cross-functional Team..., Account Management, Brand Management, Online Advertising, Press Releases, Corporate Branding, Leadership, Online Marketing, Marketing
Education
Northern Illinois University 2004 — 2007
Master's of Business Administration (MBA), 2007
Saint Michael's College 1990 — 1994
BA, English
Ricky LeBoeuf Ricky LeBoeuf's Sykes Enterprises Experience December 2008 - October 2010
Job Manager, Crane Maintenance
Industry Mining & Metals
Experience
Sykes Enterprises December 2008 - October 2010
Fidelity National Information Services September 2008 - October 2008
Accent Marketing Services September 2006 - July 2008
ClientLogic June 2001 - September 2006
North Star Steel Texas January 1980 - November 1998
Skills
Windows Mobile, MS Office Suite, Lawson, ShoreTel, Avaya, CMS, Call Center, Microsoft Office, CRM, Recruiting, Management, Account Management, Call Centers, Cisco Technologies, Customer Satisfaction, Movex, Team Leadership, Technical Support, Telecommunications, Troubleshooting, Wireless, Customer Experience
Education
Lamar University 1999 — 2000
AAS, Computer Information Systems
Sykes Enterprises December 2008 - October 2010
Fidelity National Information Services September 2008 - October 2008
Accent Marketing Services September 2006 - July 2008
ClientLogic June 2001 - September 2006
North Star Steel Texas January 1980 - November 1998
Skills
Windows Mobile, MS Office Suite, Lawson, ShoreTel, Avaya, CMS, Call Center, Microsoft Office, CRM, Recruiting, Management, Account Management, Call Centers, Cisco Technologies, Customer Satisfaction, Movex, Team Leadership, Technical Support, Telecommunications, Troubleshooting, Wireless, Customer Experience
Education
Lamar University 1999 — 2000
AAS, Computer Information Systems
Jeannie Noble Jeannie Noble's Sykes Enterprises Experience November 1999 - October 2000
Job Benefits Manager at Kentucky Community and Technical College System
Industry Human Resources
Experience
Kentucky Community and Technical College System September 2014 - Present
Kentucky Community and Technical College System March 2012 - September 2014
Constellation Energy November 2011 - March 2012
Kentucky Community and Technical College System September 2005 - September 2011
Hazard Community and Technical College November 2000 - August 2005
Sykes Enterprises November 1999 - October 2000
Kentucky River Community Care July 1999 - November 1999
Hazard Community and Technical College September 1995 - July 1999
Perry County Ambulance September 1991 - September 1995
Perry County Ambulance August 1988 - September 1991
Skills
Benefits Administration, HRIS, PeopleSoft, Employee Benefits, Employee Relations, Human Resources, Performance Management, Employment Law, Payroll, Talent Management, Recruiting, Organizational..., Organizational..., Policy, Project Management, Job Analysis, Onboarding, FMLA, Compensation & Benefit, Personnel Management, College Recruiting
Education
Hazard Community and Technical College
Associate's Degree, Business Administration
Kentucky Community and Technical College System September 2014 - Present
Kentucky Community and Technical College System March 2012 - September 2014
Constellation Energy November 2011 - March 2012
Kentucky Community and Technical College System September 2005 - September 2011
Hazard Community and Technical College November 2000 - August 2005
Sykes Enterprises November 1999 - October 2000
Kentucky River Community Care July 1999 - November 1999
Hazard Community and Technical College September 1995 - July 1999
Perry County Ambulance September 1991 - September 1995
Perry County Ambulance August 1988 - September 1991
Skills
Benefits Administration, HRIS, PeopleSoft, Employee Benefits, Employee Relations, Human Resources, Performance Management, Employment Law, Payroll, Talent Management, Recruiting, Organizational..., Organizational..., Policy, Project Management, Job Analysis, Onboarding, FMLA, Compensation & Benefit, Personnel Management, College Recruiting
Education
Hazard Community and Technical College
Associate's Degree, Business Administration
Pamala Deitrich's Sykes Enterprises Experience August 2009 - November 2010
Job GC at WellCare Health Plans
Industry Accounting
Experience
WellCare Health Plans January 2015 - Present
BayCare Health System June 2014 - September 2014
CTS March 2013 - April 2014
TRC Staffing Services October 2012 - October 2012
Metlife - Corporate Headquarters September 2011 - February 2012
Sykes Enterprises August 2009 - November 2010
K-Force November 2007 - August 2009
United Rentals March 2007 - November 2007
Skills
Microsoft Office, Lawson, Oracle, PeopleSoft, Mark View, Excel, PowerPoint, Word, Access, JD Edwards, Financial Accounting, Bookkeeping, QuickBooks, QuickBooks Pro Advisor, Certified QuickBooks..., Invoicing, Payroll, Accounts Receivable, Microsoft Excel, Accounts Payable, General Ledger, Microsoft Word, Account Reconciliation
Education
Liberty Tax 2015 — 2015
Cert, Tax Law/Taxation
Intuit
Certification, Certified QuickBooks Pro Advisor, 95%
American Institute of Professional Bookkeepers 2011 — 2012
Certificate, Bookkeeping
National Bookkeeping Association
Accounting Technology/Technician and Bookkeeping
Ashworth College 2014 — 2016
Associate's Degree, Accounting
WellCare Health Plans January 2015 - Present
BayCare Health System June 2014 - September 2014
CTS March 2013 - April 2014
TRC Staffing Services October 2012 - October 2012
Metlife - Corporate Headquarters September 2011 - February 2012
Sykes Enterprises August 2009 - November 2010
K-Force November 2007 - August 2009
United Rentals March 2007 - November 2007
Skills
Microsoft Office, Lawson, Oracle, PeopleSoft, Mark View, Excel, PowerPoint, Word, Access, JD Edwards, Financial Accounting, Bookkeeping, QuickBooks, QuickBooks Pro Advisor, Certified QuickBooks..., Invoicing, Payroll, Accounts Receivable, Microsoft Excel, Accounts Payable, General Ledger, Microsoft Word, Account Reconciliation
Education
Liberty Tax 2015 — 2015
Cert, Tax Law/Taxation
Intuit
Certification, Certified QuickBooks Pro Advisor, 95%
American Institute of Professional Bookkeepers 2011 — 2012
Certificate, Bookkeeping
National Bookkeeping Association
Accounting Technology/Technician and Bookkeeping
Ashworth College 2014 — 2016
Associate's Degree, Accounting
Brittany Tackett, MA Brittany Tackett, MA's Sykes Enterprises Experience September 2005 - December 2007
Job Transformational Life Coach, Freelance Writer, Conscious Visionary
Industry Writing and Editing
Experience
Bona Fide Life August 2013 - Present
Self-employed March 2013 - Present
Bridging the Music November 2012 - March 2013
American Cancer Society January 2012 - February 2013
Autism Services Center March 2010 - February 2011
Texas A&M University-Commerce October 2008 - May 2009
Bismarck State College August 2007 - May 2008
Sykes Enterprises September 2005 - December 2007
Skills
Writing, Editing, Teaching, Public Speaking, Customer Service, Spiritual Teacher, Blogging, Creative Writing, Life Coaching, Transpersonal Psychology, Wellness Coaching, Lifestyle Coaching, Coaching & Mentoring, Personal Development, Positive Psychology, Spiritual Counselor, Research, Meditation, SEO Copywriting, Copywriting, Ebooks, Course Creation, Academic Tutoring, Astrology, Child Development, Working With Children, Autism Spectrum..., Special Education, Training, Event Planning, Behavioral Health, Behavior Management, Behavior Modification, ADHD Coaching, Content Writing, Telephone Skills, Interpersonal Skills, Blogger, Youth Development, Tarot, Self-esteem, Self-management, Creativity Skills, Social Media, Leadership
Education
Institute of Transpersonal Psychology 2012 — 2015
Master of Arts (M.A.), Transpersonal Psychology w/ Specialization in Life Coaching
Szkoła Wyższa Psychologii Społecznej w Warszawie 2011 — 2011
International Certificate in Behavioral Studies, Psychology
Marshall University 2010 — 2011
Bachelor of Arts (B.A.), Psychology, 3.72
Bismarck State College 2006 — 2008
Associate of Science (A.S.), Accounting, 3.75
Bona Fide Life August 2013 - Present
Self-employed March 2013 - Present
Bridging the Music November 2012 - March 2013
American Cancer Society January 2012 - February 2013
Autism Services Center March 2010 - February 2011
Texas A&M University-Commerce October 2008 - May 2009
Bismarck State College August 2007 - May 2008
Sykes Enterprises September 2005 - December 2007
Skills
Writing, Editing, Teaching, Public Speaking, Customer Service, Spiritual Teacher, Blogging, Creative Writing, Life Coaching, Transpersonal Psychology, Wellness Coaching, Lifestyle Coaching, Coaching & Mentoring, Personal Development, Positive Psychology, Spiritual Counselor, Research, Meditation, SEO Copywriting, Copywriting, Ebooks, Course Creation, Academic Tutoring, Astrology, Child Development, Working With Children, Autism Spectrum..., Special Education, Training, Event Planning, Behavioral Health, Behavior Management, Behavior Modification, ADHD Coaching, Content Writing, Telephone Skills, Interpersonal Skills, Blogger, Youth Development, Tarot, Self-esteem, Self-management, Creativity Skills, Social Media, Leadership
Education
Institute of Transpersonal Psychology 2012 — 2015
Master of Arts (M.A.), Transpersonal Psychology w/ Specialization in Life Coaching
Szkoła Wyższa Psychologii Społecznej w Warszawie 2011 — 2011
International Certificate in Behavioral Studies, Psychology
Marshall University 2010 — 2011
Bachelor of Arts (B.A.), Psychology, 3.72
Bismarck State College 2006 — 2008
Associate of Science (A.S.), Accounting, 3.75
Danella Snider Danella Snider's Sykes Enterprises Experience 1998 - 2001
Job SDL, Account Manager, Life Sciences
Industry Translation and Localization
Experience
SDL plc May 2015 - Present
Lionbridge August 2014 - May 2015
Lionbridge July 2012 - August 2014
ForeignExchange Translations January 2007 - November 2010
ForeignExchange Translations, Inc January 2005 - January 2007
ForeignExchange Translations January 2002 - January 2005
PeakEffects, Incorporated June 2001 - November 2001
Sykes Enterprises Incorporated/SDL International October 1999 - June 2001
Sykes Enterprises 1998 - 2001
Skills
Presentations, RFI and RFP, Negotiations, Strategic Planning, Proposal Writing, Invoicing, Account Expansion, Building Relationships, Training, Budget, scheduling, Quality Assurance, Risk Management, Problem Solving, Innovation, Process Improvement, Resource/Vendor..., Formatting, Publishing, Localization, Lifescience Experience, Specifications and..., Project Management, Account Management, Multiple software..., Team Management, Management, Budgets, Website Localization, Trados, Process Scheduler, L10n, Terminology, Multilingual
Education
Metropolitan State College of Denver 1997 — 2000
Bachelor of Arts Degree; Degree, an; Technical Communications
SDL plc May 2015 - Present
Lionbridge August 2014 - May 2015
Lionbridge July 2012 - August 2014
ForeignExchange Translations January 2007 - November 2010
ForeignExchange Translations, Inc January 2005 - January 2007
ForeignExchange Translations January 2002 - January 2005
PeakEffects, Incorporated June 2001 - November 2001
Sykes Enterprises Incorporated/SDL International October 1999 - June 2001
Sykes Enterprises 1998 - 2001
Skills
Presentations, RFI and RFP, Negotiations, Strategic Planning, Proposal Writing, Invoicing, Account Expansion, Building Relationships, Training, Budget, scheduling, Quality Assurance, Risk Management, Problem Solving, Innovation, Process Improvement, Resource/Vendor..., Formatting, Publishing, Localization, Lifescience Experience, Specifications and..., Project Management, Account Management, Multiple software..., Team Management, Management, Budgets, Website Localization, Trados, Process Scheduler, L10n, Terminology, Multilingual
Education
Metropolitan State College of Denver 1997 — 2000
Bachelor of Arts Degree; Degree, an; Technical Communications
Kayla Diamond's Sykes Enterprises Experience 2013 - 2014
Job Actively Seeking Employment Immediately
Industry Outsourcing/Offshoring
Experience
Levittown pa 2015 - Present
Sykes enterprises 2013 - 2014
Macy's September 2012 - December 2012
Skills
Organization &..., Communication, Retail, Customer Service, Customer Satisfaction, Cash Register, Windows 7, Windows Vista, Sales, Troubleshooting, Time Management, Technical Support, Microsoft Word, Customer Experience, Telephone Skills, Training, Teamwork, PowerPoint, Call Centers, Problem Solving, Merchandising, Leadership, Team Leadership, Retail Sales, Inventory Control, Microsoft Excel
Education
Empire Beauty School-Philadelphia Woodhaven Rd 2015 — 2015
Cosmetology, Barber/Styling, and Nail Instructor
Bensalem High School 2007 — 2011
High School Diploma, English Language and Literature/Letters
Levittown pa 2015 - Present
Sykes enterprises 2013 - 2014
Macy's September 2012 - December 2012
Skills
Organization &..., Communication, Retail, Customer Service, Customer Satisfaction, Cash Register, Windows 7, Windows Vista, Sales, Troubleshooting, Time Management, Technical Support, Microsoft Word, Customer Experience, Telephone Skills, Training, Teamwork, PowerPoint, Call Centers, Problem Solving, Merchandising, Leadership, Team Leadership, Retail Sales, Inventory Control, Microsoft Excel
Education
Empire Beauty School-Philadelphia Woodhaven Rd 2015 — 2015
Cosmetology, Barber/Styling, and Nail Instructor
Bensalem High School 2007 — 2011
High School Diploma, English Language and Literature/Letters
Brian McGoldrick's Sykes Enterprises Experience January 2014 - January 2014
Job GE Capital Energy Financial Services
Industry Financial Services
Experience
GE Capital July 2015 - Present
GE Capital June 2014 - July 2015
Sykes Enterprises January 2014 - January 2014
Elon University September 2012 - September 2013
Bank of Ireland June 2013 - August 2013
Skills
CPR / AED Certified, Microsoft Office
Education
Elon University 2011 — 2015
Bachelor of Science (BS), Finance
Northwest Catholic High School 2007 — 2011
GE Capital July 2015 - Present
GE Capital June 2014 - July 2015
Sykes Enterprises January 2014 - January 2014
Elon University September 2012 - September 2013
Bank of Ireland June 2013 - August 2013
Skills
CPR / AED Certified, Microsoft Office
Education
Elon University 2011 — 2015
Bachelor of Science (BS), Finance
Northwest Catholic High School 2007 — 2011
Randy Arellano's Sykes Enterprises Experience 2002 - 2005
Job VP, Business Development at Teleperformance (Formerly Aegis USA)
Industry Outsourcing/Offshoring
Experience
Teleperformance June 2010 - Present
TIGHT Motorsports, Inc. March 1999 - Present
APAC Customer Services May 2008 - June 2010
ACS 2006 - 2008
Intelenet Global Services 2005 - 2006
Sykes Enterprises 2002 - 2005
AEGON Americas 1998 - 2002
Sitel 1994 - 1998
Skills
BPO, Call Center, Operations Management, Outsourcing, Lead Generation, Offshoring, Inbound Marketing, Customer Experience, Workforce Management, Vendor Management, Call Centers, CRM, Customer Retention, New Business Development, Start-ups, Management, Telemarketing, Strategy, Strategic Partnerships, Sales, Leadership, Enterprise Software, SaaS, Selling, Sales Management, Business Process, Recruiting, Negotiation, Executive Management, Contact Centers, Team Management, Business Development
Education
Bellevue University 2000 — 2002
Bachelor of Science, International Business Management
American College 1987 — 1989
Financial Planning
Life Underwriters Training Council 1984 — 1989
Financial Planning, Insurance, Investments
University of Nebraska at Omaha 1985 — 1986
Business
Teleperformance June 2010 - Present
TIGHT Motorsports, Inc. March 1999 - Present
APAC Customer Services May 2008 - June 2010
ACS 2006 - 2008
Intelenet Global Services 2005 - 2006
Sykes Enterprises 2002 - 2005
AEGON Americas 1998 - 2002
Sitel 1994 - 1998
Skills
BPO, Call Center, Operations Management, Outsourcing, Lead Generation, Offshoring, Inbound Marketing, Customer Experience, Workforce Management, Vendor Management, Call Centers, CRM, Customer Retention, New Business Development, Start-ups, Management, Telemarketing, Strategy, Strategic Partnerships, Sales, Leadership, Enterprise Software, SaaS, Selling, Sales Management, Business Process, Recruiting, Negotiation, Executive Management, Contact Centers, Team Management, Business Development
Education
Bellevue University 2000 — 2002
Bachelor of Science, International Business Management
American College 1987 — 1989
Financial Planning
Life Underwriters Training Council 1984 — 1989
Financial Planning, Insurance, Investments
University of Nebraska at Omaha 1985 — 1986
Business
Calixto Quan's Sykes Enterprises Experience August 2006 - May 2007
Job AAA Insurance Supervisor
Industry Information Services
Experience
CSAA Insurance Group, a AAA Insurer May 2015 - Present
AAA July 2010 - April 2015
AAA June 2008 - June 2010
Reach Out Healthcare America August 2007 - April 2008
Sykes Enterprises August 2006 - May 2007
Skills
Customer Service, Spanish, Call Centers, Call Center, Time Management, Microsoft Office, Leadership, Process Improvement, Team Building, Training, Customer Satisfaction, Research, Customer Retention, Teamwork
Education
Arizona State University 2012 — 2014
Asian Languages - Japanese (BA), Japanese Language & International Business
Glendale Community College 2007 — 2011
Associates in Arts, Japanese, 3.4
CSAA Insurance Group, a AAA Insurer May 2015 - Present
AAA July 2010 - April 2015
AAA June 2008 - June 2010
Reach Out Healthcare America August 2007 - April 2008
Sykes Enterprises August 2006 - May 2007
Skills
Customer Service, Spanish, Call Centers, Call Center, Time Management, Microsoft Office, Leadership, Process Improvement, Team Building, Training, Customer Satisfaction, Research, Customer Retention, Teamwork
Education
Arizona State University 2012 — 2014
Asian Languages - Japanese (BA), Japanese Language & International Business
Glendale Community College 2007 — 2011
Associates in Arts, Japanese, 3.4
Glenn Esau Glenn Esau's Sykes Enterprises Experience August 2010 - March 2012
Job Tier 2 Support Specialist
Industry Telecommunications
Experience
Eastlink July 2015 - Present
Eastlink February 2015 - Present
Eastlink August 2013 - February 2015
Rogers Wireless May 2013 - August 2013
Sykes Enterprises August 2010 - March 2012
Convergys August 2004 - June 2010
Boys & Girls Clubs of Canada September 1996 - December 2002
Skills
Telecommunications, Wireless, Customer Retention, Call Centers, Customer Satisfaction, Customer Service, Troubleshooting, Sales, Mobile Devices, VoIP, Broadband, Wireless Networking, Account Management, Customer Experience, Direct Sales, Solution Selling, Cellular Communications, Salesforce.com, Microsoft Office, IP, Telephony, Networking, Technical Support, Avaya, Escalation, Service Delivery, Computer Hardware, Team Management, Provisioning, Internet Troubleshooting, Software Installation, Cable Modems, Call Center Development, Help Desk Support, Customer Support, Computer Network...
Education
Nova Scotia Community College 2002 — 2004
Sports & Recreation Leadership
Cobequid Educational Center 1998 — 2002
Eastlink July 2015 - Present
Eastlink February 2015 - Present
Eastlink August 2013 - February 2015
Rogers Wireless May 2013 - August 2013
Sykes Enterprises August 2010 - March 2012
Convergys August 2004 - June 2010
Boys & Girls Clubs of Canada September 1996 - December 2002
Skills
Telecommunications, Wireless, Customer Retention, Call Centers, Customer Satisfaction, Customer Service, Troubleshooting, Sales, Mobile Devices, VoIP, Broadband, Wireless Networking, Account Management, Customer Experience, Direct Sales, Solution Selling, Cellular Communications, Salesforce.com, Microsoft Office, IP, Telephony, Networking, Technical Support, Avaya, Escalation, Service Delivery, Computer Hardware, Team Management, Provisioning, Internet Troubleshooting, Software Installation, Cable Modems, Call Center Development, Help Desk Support, Customer Support, Computer Network...
Education
Nova Scotia Community College 2002 — 2004
Sports & Recreation Leadership
Cobequid Educational Center 1998 — 2002
Tristan Hamburg's Sykes Enterprises Experience September 2008 - September 2011
Job Creator, Owner, Founder at Sitters4Critters
Industry Consumer Services
Experience
Sitters4Critters, LLC April 2013 - Present
Comcast September 2011 - January 2013
Sykes Enterprises September 2008 - September 2011
TCS INC January 2000 - January 2008
Penndel Middletown Emergency Squad January 2004 - March 2006
The Home Depot January 2004 - January 2006
Skills
Sales Management, Recruitment/Retention, Customer Service, Management, Process Improvement, Marketing, Strategic Planning, Change Management, Account Management, Customer Satisfaction, Recruiting, Team Building, Sales, Team Leadership, New Business Development, Coaching, Call Center, Microsoft Office, Start-ups, Call Centers, Lead Generation, Analysis, B2B, Business Development, CRM, Cold Calling, Direct Sales, Entrepreneurship, Inventory Management, Leadership, Operations Management, Sales Operations, Sales Process, Salesforce.com, Selling, Social Media Marketing, Training, Customer Experience, Strategy, Customer Retention, Organizational..., Contract Negotiation, Social Networking, Marketing Strategy, Hiring, Team Management, Networking, Business Strategy, Small Business, Advertising
Education
Bucks County Community College 2011 — 2013
Associate of Arts (A.A.), Animal Sciences
Bucks County Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services, A
Bucks County Community College 2010 — 2011
EMT, EMT, Hazmat, CPR
Drexel University - College of Business and Administration 2005 — 2009
Business, Management, Marketing, and Related Support Services
Sitters4Critters, LLC April 2013 - Present
Comcast September 2011 - January 2013
Sykes Enterprises September 2008 - September 2011
TCS INC January 2000 - January 2008
Penndel Middletown Emergency Squad January 2004 - March 2006
The Home Depot January 2004 - January 2006
Skills
Sales Management, Recruitment/Retention, Customer Service, Management, Process Improvement, Marketing, Strategic Planning, Change Management, Account Management, Customer Satisfaction, Recruiting, Team Building, Sales, Team Leadership, New Business Development, Coaching, Call Center, Microsoft Office, Start-ups, Call Centers, Lead Generation, Analysis, B2B, Business Development, CRM, Cold Calling, Direct Sales, Entrepreneurship, Inventory Management, Leadership, Operations Management, Sales Operations, Sales Process, Salesforce.com, Selling, Social Media Marketing, Training, Customer Experience, Strategy, Customer Retention, Organizational..., Contract Negotiation, Social Networking, Marketing Strategy, Hiring, Team Management, Networking, Business Strategy, Small Business, Advertising
Education
Bucks County Community College 2011 — 2013
Associate of Arts (A.A.), Animal Sciences
Bucks County Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services, A
Bucks County Community College 2010 — 2011
EMT, EMT, Hazmat, CPR
Drexel University - College of Business and Administration 2005 — 2009
Business, Management, Marketing, and Related Support Services
Gwen Bishop Gwen Bishop's Sykes Enterprises Experience February 2011 - May 2012
Job
Industry
Experience
Casey Family Programs August 2012 - November 2012
SYKES ENTERPRISES February 2011 - May 2012
Aflac March 2010 - May 2011
Total Merchant Services August 2007 - March 2010
Bank of America August 2005 - July 2007
Skills
Office Management, Marketing, Account Management, Employee Training, Customer Service, Training, Leadership Development, Call Centers, Leadership, Policy, B2B, Small Business, Sales, Banking, Payroll, Public Speaking, Budgets, Outlook, Team Building
Education
Edmonds Community College 2013 — 2015
Associate's Degree, Business Administration and Management, General
Spokane Community College
Casey Family Programs August 2012 - November 2012
SYKES ENTERPRISES February 2011 - May 2012
Aflac March 2010 - May 2011
Total Merchant Services August 2007 - March 2010
Bank of America August 2005 - July 2007
Skills
Office Management, Marketing, Account Management, Employee Training, Customer Service, Training, Leadership Development, Call Centers, Leadership, Policy, B2B, Small Business, Sales, Banking, Payroll, Public Speaking, Budgets, Outlook, Team Building
Education
Edmonds Community College 2013 — 2015
Associate's Degree, Business Administration and Management, General
Spokane Community College
Cande Sempronii Cande Sempronii's Sykes Enterprises Experience August 2007 - February 2008
Job Executive Coordinator
Industry Telecommunications
Experience
Nexius February 2011 - Present
Nexius March 2008 - March 2011
Nexius February 2008 - March 2008
Sykes Enterprises August 2007 - February 2008
Sykes Enterprises June 2004 - July 2007
Colegio de Ingenieros Cviles de la Provincia de cordoba March 2003 - March 2004
Skills
Team Leadership, Telecommunications, Vendor Management, Project Management, Wireless, Account Management, English-Spanish, People-oriented, Team-oriented, Human Resources, Leadership, Training, Strategy, Management, Coaching, Start-ups, Team Building, Recruiting, Networking, Sales, Entrepreneurship, Service Delivery, Integration, Troubleshooting, English to Spanish
Education
Universidad Nacional de Córdoba 2000 — 2008
Bachelor Degree in Social Communication Studies
Escuela superior de Comercio Manuel Belgrano 1993 — 1997
Universidad Empresarial 'Siglo 21'
Project Management
Nexius February 2011 - Present
Nexius March 2008 - March 2011
Nexius February 2008 - March 2008
Sykes Enterprises August 2007 - February 2008
Sykes Enterprises June 2004 - July 2007
Colegio de Ingenieros Cviles de la Provincia de cordoba March 2003 - March 2004
Skills
Team Leadership, Telecommunications, Vendor Management, Project Management, Wireless, Account Management, English-Spanish, People-oriented, Team-oriented, Human Resources, Leadership, Training, Strategy, Management, Coaching, Start-ups, Team Building, Recruiting, Networking, Sales, Entrepreneurship, Service Delivery, Integration, Troubleshooting, English to Spanish
Education
Universidad Nacional de Córdoba 2000 — 2008
Bachelor Degree in Social Communication Studies
Escuela superior de Comercio Manuel Belgrano 1993 — 1997
Universidad Empresarial 'Siglo 21'
Project Management
Elizabeth Fierce's Sykes Enterprises Experience May 2002 - Present
Job
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises May 2002 - Present
Skills
Outsourcing, Call Centers, Operations Management, Performance Management, Customer Experience, Leadership, Project Management, Customer Service, Management, Microsoft Office, Vendor Management, Process Improvement, Customer Satisfaction, Strategic Planning, Negotiation
Education
Delaware Valley University 1992 — 1999
Bachelor of Science (BS), Business Administration, Management and Operations, Cum Laude
Sykes Enterprises May 2002 - Present
Skills
Outsourcing, Call Centers, Operations Management, Performance Management, Customer Experience, Leadership, Project Management, Customer Service, Management, Microsoft Office, Vendor Management, Process Improvement, Customer Satisfaction, Strategic Planning, Negotiation
Education
Delaware Valley University 1992 — 1999
Bachelor of Science (BS), Business Administration, Management and Operations, Cum Laude
David G. Morad David G. Morad's Sykes Enterprises Experience October 1998 - March 1999
Job Accomplished Operations Executive
Industry Consumer Services
Experience
Sutherland Global Services November 2014 - Present
Driva Solutions April 2007 - Present
MAXIMUS Federal Services April 2012 - November 2014
Self Employed September 2011 - April 2012
Sutherland Global Services February 2010 - September 2011
SAIC November 2007 - February 2010
Enable Business Solutions LLC December 2004 - February 2007
AOL August 2003 - December 2004
Booz Allen Hamilton March 1999 - August 2003
Sykes Enterprises October 1998 - March 1999
Skills
Contact Center Design, Contact Center..., Management Consulting, Customer Relations, Workforce Management, Program Management, Network Design, Executive Management, Customer Service, Call Center, Call center start-up, BPO, CRM, Process Improvement, Vendor Management, Designs, Call Centers, Strategic Partnerships, Telecommunications, Leadership, Integration, Management, Customer Satisfaction, Performance Management, Proposal Writing, Change Management, Strategic Planning, Business Process..., Team Building, Entrepreneurship, Training, Business Development
Education
The Johns Hopkins University - Carey Business School 2000 — 2002
MS, Information & Telecommunications Systems
Bishop's University 1991 — 1992
BA, Urban Studies
Bishop's University 1988 — 1991
BA, Political Studies
Bishop's College School 1980 — 1986
High School Diploma
Sutherland Global Services November 2014 - Present
Driva Solutions April 2007 - Present
MAXIMUS Federal Services April 2012 - November 2014
Self Employed September 2011 - April 2012
Sutherland Global Services February 2010 - September 2011
SAIC November 2007 - February 2010
Enable Business Solutions LLC December 2004 - February 2007
AOL August 2003 - December 2004
Booz Allen Hamilton March 1999 - August 2003
Sykes Enterprises October 1998 - March 1999
Skills
Contact Center Design, Contact Center..., Management Consulting, Customer Relations, Workforce Management, Program Management, Network Design, Executive Management, Customer Service, Call Center, Call center start-up, BPO, CRM, Process Improvement, Vendor Management, Designs, Call Centers, Strategic Partnerships, Telecommunications, Leadership, Integration, Management, Customer Satisfaction, Performance Management, Proposal Writing, Change Management, Strategic Planning, Business Process..., Team Building, Entrepreneurship, Training, Business Development
Education
The Johns Hopkins University - Carey Business School 2000 — 2002
MS, Information & Telecommunications Systems
Bishop's University 1991 — 1992
BA, Urban Studies
Bishop's University 1988 — 1991
BA, Political Studies
Bishop's College School 1980 — 1986
High School Diploma
Whitney Beverly Whitney Beverly's Sykes Enterprises Experience September 2013 - January 2014
Job Figuring out how to win the game!
Industry Hospitality
Experience
Summit City Cafe CashierWorkman Oil CompanyJune 2014 - September 2014
Applebee's January 2014 - June 2014
Sykes Enterprises September 2013 - January 2014
Appalachian Media Institute June 2009 - August 2013
Education
Hazard Community and Technical College
Summit City Cafe CashierWorkman Oil CompanyJune 2014 - September 2014
Applebee's January 2014 - June 2014
Sykes Enterprises September 2013 - January 2014
Appalachian Media Institute June 2009 - August 2013
Education
Hazard Community and Technical College
Nathan Scheribel's Sykes Enterprises Experience September 2010 - Present
Job Turning data into information, and information into insight
Industry Outsourcing/Offshoring
Experience
Sykes October 2014 - Present
Sykes Enterprises September 2010 - Present
Education
Colorado State University 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Information Technology
University of Colorado Denver 2001 — 2005
Bachelor of Science (BS)
Douglas County High School 1996 — 2000
Sykes October 2014 - Present
Sykes Enterprises September 2010 - Present
Education
Colorado State University 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Information Technology
University of Colorado Denver 2001 — 2005
Bachelor of Science (BS)
Douglas County High School 1996 — 2000
Andrew Arway Andrew Arway's Sykes Enterprises Experience June 2011 - February 2015
Job Office Depot Retail Sales Manager
Industry Consumer Electronics
Experience
Office Depot May 2015 - Present
Cox Communications February 2015 - May 2015
Sykes Enterprises June 2011 - February 2015
Mosaic Sales Solutions February 2010 - April 2011
Office Depot September 2004 - July 2009
Skills
Consumer Electronics, Office Equipment, Retail, Sales, Merchandising, Account Management, B2B, Trade Shows, Brand Awareness, Sales Operations, Product Marketing, Salesforce.com, Marketing, Direct Sales, Inventory Management, Sales Management, Sales Process, Territory Management, Cold Calling, Customer Service, Customer Retention, Sales Presentations
Education
Walden University 2011 — 2014
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Walden University 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Los Angeles Pierce College 1976 — 1978
AA, Business
Office Depot May 2015 - Present
Cox Communications February 2015 - May 2015
Sykes Enterprises June 2011 - February 2015
Mosaic Sales Solutions February 2010 - April 2011
Office Depot September 2004 - July 2009
Skills
Consumer Electronics, Office Equipment, Retail, Sales, Merchandising, Account Management, B2B, Trade Shows, Brand Awareness, Sales Operations, Product Marketing, Salesforce.com, Marketing, Direct Sales, Inventory Management, Sales Management, Sales Process, Territory Management, Cold Calling, Customer Service, Customer Retention, Sales Presentations
Education
Walden University 2011 — 2014
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Walden University 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Los Angeles Pierce College 1976 — 1978
AA, Business
Jason Sammons's Sykes Enterprises Experience March 1999 - July 1999
Job Assistant Principal at Pulaski County Board of Education
Industry Education Management
Experience
Pulaski County Board of Education July 2012 - Present
Pulaski County Board of Education August 2000 - Present
Jenny Wiley State Resort Park May 1999 - September 1999
Sykes Enterprises March 1999 - July 1999
Skills
Microsoft Office, Computer Hardware, Teaching, History, Geography, Communication, Organized self-starter
Education
Western Kentucky University 2004 — 2006
Master of Science (M.S.), Educational/Instructional Technology
Eastern Kentucky University 2002 — 2004
Master of Arts, Instructional Leadership
Pulaski County Board of Education July 2012 - Present
Pulaski County Board of Education August 2000 - Present
Jenny Wiley State Resort Park May 1999 - September 1999
Sykes Enterprises March 1999 - July 1999
Skills
Microsoft Office, Computer Hardware, Teaching, History, Geography, Communication, Organized self-starter
Education
Western Kentucky University 2004 — 2006
Master of Science (M.S.), Educational/Instructional Technology
Eastern Kentucky University 2002 — 2004
Master of Arts, Instructional Leadership
Jennifer Bright Jennifer Bright's Sykes Enterprises Experience October 2012 - Present
Job Tour Guide at Lehigh Valley Heritage Museum
Industry Human Resources
Experience
Sykes Enterprises October 2012 - Present
Museum of Indian Culture April 2010 - Present
Northampton Community College 2004 - Present
Lehigh Valley Heritage Museum May 2014 - September 2014
Giant Food June 1995 - May 2012
Northampton Community College August 2002 - August 2010
Office of Vocational Rehabilitation January 2009 - May 2009
State Senator Boscola's Office May 1995 - September 1995
Skills
Microsoft Office, Bilingual, Customer Service, Multi Tasking, Research, General Office Skills, Handle Confidential..., Typing, Communication Skills, Work Well Independently, Pay Close Attention to..., Training, Fundraising, Public Speaking, Experience working with..., Critical Thinking, Analytical Skills, Organizational..., Industrious, Integrity, Higher Education
Education
Kutztown University of Pennsylvania 1994 — 1999
Master of Public Administration (M.P.A.), Public Administration
Kutztown University of Pennsylvania 1991 — 1994
Bachelor of Arts (BA), Political Science and Government
Sykes Enterprises October 2012 - Present
Museum of Indian Culture April 2010 - Present
Northampton Community College 2004 - Present
Lehigh Valley Heritage Museum May 2014 - September 2014
Giant Food June 1995 - May 2012
Northampton Community College August 2002 - August 2010
Office of Vocational Rehabilitation January 2009 - May 2009
State Senator Boscola's Office May 1995 - September 1995
Skills
Microsoft Office, Bilingual, Customer Service, Multi Tasking, Research, General Office Skills, Handle Confidential..., Typing, Communication Skills, Work Well Independently, Pay Close Attention to..., Training, Fundraising, Public Speaking, Experience working with..., Critical Thinking, Analytical Skills, Organizational..., Industrious, Integrity, Higher Education
Education
Kutztown University of Pennsylvania 1994 — 1999
Master of Public Administration (M.P.A.), Public Administration
Kutztown University of Pennsylvania 1991 — 1994
Bachelor of Arts (BA), Political Science and Government
Valarie O'Reilly Valarie O'Reilly's Sykes Enterprises Experience January 1999 - January 2003
Job BPO Program Management Office Microsoft Global Outsourcing at Microsoft at Microsoft
Industry Outsourcing/Offshoring
Experience
Microsoft November 2011 - Present
Microsoft 2012 - 2013
Microsoft May 2011 - November 2011
Microsoft 2010 - May 2011
Microsoft - Xbox Service Delivery January 2003 - January 2010
Microsoft 2010 - 2010
Sykes Enterprises January 1999 - January 2003
Skills
Outsourcing, Financial Analysis, Cross-functional Team..., Service Delivery, Software, Vendor Management, Visio, RFP, Partner Management, Program Management, BPO, Management, Technical Support, PMO, Business Intelligence, Product Management, Strategy, Team Leadership, Analytics, Leadership, Call Centers, CRM, Process Improvement, Customer Experience, Enterprise Software, Team Management
Education
Dalhousie University
BA
Microsoft November 2011 - Present
Microsoft 2012 - 2013
Microsoft May 2011 - November 2011
Microsoft 2010 - May 2011
Microsoft - Xbox Service Delivery January 2003 - January 2010
Microsoft 2010 - 2010
Sykes Enterprises January 1999 - January 2003
Skills
Outsourcing, Financial Analysis, Cross-functional Team..., Service Delivery, Software, Vendor Management, Visio, RFP, Partner Management, Program Management, BPO, Management, Technical Support, PMO, Business Intelligence, Product Management, Strategy, Team Leadership, Analytics, Leadership, Call Centers, CRM, Process Improvement, Customer Experience, Enterprise Software, Team Management
Education
Dalhousie University
BA
Christopher Carrington Christopher Carrington's Sykes Enterprises Experience August 2012 - June 2014
Job Chief Executive Officer at ServiceSource
Industry Outsourcing/Offshoring
Experience
ServiceSource December 2014 - Present
Taking Time Off June 2014 - November 2014
Sykes Enterprises August 2012 - June 2014
Alpine Access July 2006 - October 2012
Capgemini January 2005 - June 2006
Capgemini February 2004 - December 2004
Capgemini January 2003 - January 2004
Interlink October 2000 - May 2002
EDS January 1999 - September 2000
Electronic Data Systems May 1989 - September 2000
Skills
Outsourcing, IT Outsourcing, Call Center, CEOs, Offshoring, Change Management, Program Management, Management Consulting, Process Improvement, Customer Experience, Operations Management, Executive Management, Strategic Planning, Business Development, Business Strategy, Service Delivery, Call Centers, Sales Management, Mergers & Acquisitions, Telecommunications, Management, CRM, Strategy, Sales, Professional Services, Business Transformation, Start-ups, Business Process..., Cross-functional Team..., Leadership, Consulting, Strategic Partnerships, Performance Management, Business Analysis, Team Leadership, Contact Centers, Cloud Computing, Team Management, Customer Satisfaction, Account Management, Team Building, Contract Negotiation, Integration, P&L Management, Entrepreneurship
Education
Wharton School of Business 1998 — 1998
Executive Business Development, Business Administration and Management, General
Indiana University Bloomington 1979 — 1983
BA, Economics
ServiceSource December 2014 - Present
Taking Time Off June 2014 - November 2014
Sykes Enterprises August 2012 - June 2014
Alpine Access July 2006 - October 2012
Capgemini January 2005 - June 2006
Capgemini February 2004 - December 2004
Capgemini January 2003 - January 2004
Interlink October 2000 - May 2002
EDS January 1999 - September 2000
Electronic Data Systems May 1989 - September 2000
Skills
Outsourcing, IT Outsourcing, Call Center, CEOs, Offshoring, Change Management, Program Management, Management Consulting, Process Improvement, Customer Experience, Operations Management, Executive Management, Strategic Planning, Business Development, Business Strategy, Service Delivery, Call Centers, Sales Management, Mergers & Acquisitions, Telecommunications, Management, CRM, Strategy, Sales, Professional Services, Business Transformation, Start-ups, Business Process..., Cross-functional Team..., Leadership, Consulting, Strategic Partnerships, Performance Management, Business Analysis, Team Leadership, Contact Centers, Cloud Computing, Team Management, Customer Satisfaction, Account Management, Team Building, Contract Negotiation, Integration, P&L Management, Entrepreneurship
Education
Wharton School of Business 1998 — 1998
Executive Business Development, Business Administration and Management, General
Indiana University Bloomington 1979 — 1983
BA, Economics
Brian Hertzke Brian Hertzke's Sykes Enterprises Experience February 2000 - June 2000
Job SQL Developer
Industry Information Technology and Services
Experience
Markit on Demand June 2010 - Present
MG Trust Company May 2008 - June 2010
Fiserv ISS August 2007 - March 2008
Sykes Enterprises February 2000 - June 2000
Skills
Microsoft SQL Server, SSRS, T-SQL
Education
SetFocus 2009 — 2009
Database DBA/Development
Colorado School of Mines 2000 — 2005
BS, Math and Computer Science
Colorado School of Mines 2000 — 2005
MS, Applied Mathematics
Markit on Demand June 2010 - Present
MG Trust Company May 2008 - June 2010
Fiserv ISS August 2007 - March 2008
Sykes Enterprises February 2000 - June 2000
Skills
Microsoft SQL Server, SSRS, T-SQL
Education
SetFocus 2009 — 2009
Database DBA/Development
Colorado School of Mines 2000 — 2005
BS, Math and Computer Science
Colorado School of Mines 2000 — 2005
MS, Applied Mathematics
Robert Dorman Robert Dorman's Sykes Enterprises Experience September 1995 - 1997
Job
Industry Consumer Goods
Experience
ChoicePay October 2006 - July 2008
St. John Medical Center 2003 - July 2006
Future Beef 2001 - August 2002
PDS Technical 1997 - 2001
Sykes Enterprises September 1995 - 1997
U.S. Navy September 1990 - July 1995
Skills
Cisco Technologies, Servers, Disaster Recovery, Active Directory, Windows Server, Infrastructure, Microsoft Exchange, Checkpoint, Technical Support, Software Installation, Blackberry Enterprise..., Security, SAN, Troubleshooting, System Administration, Networking, Computer Security, Avaya, VMware ESX, Citrix, Windows, Windows XP, Cisco, Microsoft, McAfee ePO, IDS, Symantec Antivirus, McAfee, Avaya PBX, ActiveSync, Office 365
Education
Cowley College 2002 — 2003
Ark City
ChoicePay October 2006 - July 2008
St. John Medical Center 2003 - July 2006
Future Beef 2001 - August 2002
PDS Technical 1997 - 2001
Sykes Enterprises September 1995 - 1997
U.S. Navy September 1990 - July 1995
Skills
Cisco Technologies, Servers, Disaster Recovery, Active Directory, Windows Server, Infrastructure, Microsoft Exchange, Checkpoint, Technical Support, Software Installation, Blackberry Enterprise..., Security, SAN, Troubleshooting, System Administration, Networking, Computer Security, Avaya, VMware ESX, Citrix, Windows, Windows XP, Cisco, Microsoft, McAfee ePO, IDS, Symantec Antivirus, McAfee, Avaya PBX, ActiveSync, Office 365
Education
Cowley College 2002 — 2003
Ark City
Van Whittet Van Whittet's Sykes Enterprises Experience April 1992 - March 1995
Job TLE Greeter/Sales Associate at Walmart
Industry Retail
Experience
Axelon Services Corp. March 2014 - Present
Paradise Computer Consultants October 2002 - Present
Wal-Mart Inc April 2012 - September 2013
Red Oak Die October 2004 - June 2009
Schildberg Construction December 1997 - January 2001
Red Oak Store May 1996 - October 1997
Sykes Enterprises April 1992 - March 1995
Skills
Customer Service, Windows 7, Windows XP Pro, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Internet Security, Internet Explorer, Windows 2000, Microsoft Windows 98, Windows 95, Windows 3.1, Windows Server, Quicken, Visual Merchandising, Retail, Store Management, Retail Sales, Loss Prevention, Cashiering, Inventory Management, Store Operations, Inventory Control, Sales, Merchandising
Education
Southwestern Community College 2012 — 2013
Associate's Degree, Psychology/Sociology
Southwestern Community College 2009 — 2011
Associate's Degree, Business Systems Networking
Northeastern Junior College 1991 — 1992
Business Administration and Management, General
U.S. Army 1986 — 1987
Medicine
Axelon Services Corp. March 2014 - Present
Paradise Computer Consultants October 2002 - Present
Wal-Mart Inc April 2012 - September 2013
Red Oak Die October 2004 - June 2009
Schildberg Construction December 1997 - January 2001
Red Oak Store May 1996 - October 1997
Sykes Enterprises April 1992 - March 1995
Skills
Customer Service, Windows 7, Windows XP Pro, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Internet Security, Internet Explorer, Windows 2000, Microsoft Windows 98, Windows 95, Windows 3.1, Windows Server, Quicken, Visual Merchandising, Retail, Store Management, Retail Sales, Loss Prevention, Cashiering, Inventory Management, Store Operations, Inventory Control, Sales, Merchandising
Education
Southwestern Community College 2012 — 2013
Associate's Degree, Psychology/Sociology
Southwestern Community College 2009 — 2011
Associate's Degree, Business Systems Networking
Northeastern Junior College 1991 — 1992
Business Administration and Management, General
U.S. Army 1986 — 1987
Medicine
Ladetra McCain, MBA Ladetra McCain, MBA's Sykes Enterprises Experience December 2011 - July 2015
Job PreEmployment Coordinator
Industry Human Resources
Experience
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises December 2011 - July 2015
YMCA of Sumter June 2011 - August 2011
Wachovia, A Wells Fargo Company November 2008 - August 2010
Lockheed Martin May 2006 - August 2006
Internal Revenue Service January 1999 - July 2003
Skills
Benefits Administration, Human Resources, Employee Relations, Onboarding, PeopleSoft, Behavioral Interviewing, HRIS, Payroll, Unemployment Claims, Meeting Planning, New Hire Orientations, FMLA, Interviews, Personnel Management, Internet Recruiting, Screening Resumes, Employee Benefits, Labor Relations, HR Policies
Education
North Carolina Central University 2005 — 2008
MBA, Business Administration
Clark Atlanta University 1998 — 2001
Bachelor of Science, Social Work (BSW)
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises December 2011 - July 2015
YMCA of Sumter June 2011 - August 2011
Wachovia, A Wells Fargo Company November 2008 - August 2010
Lockheed Martin May 2006 - August 2006
Internal Revenue Service January 1999 - July 2003
Skills
Benefits Administration, Human Resources, Employee Relations, Onboarding, PeopleSoft, Behavioral Interviewing, HRIS, Payroll, Unemployment Claims, Meeting Planning, New Hire Orientations, FMLA, Interviews, Personnel Management, Internet Recruiting, Screening Resumes, Employee Benefits, Labor Relations, HR Policies
Education
North Carolina Central University 2005 — 2008
MBA, Business Administration
Clark Atlanta University 1998 — 2001
Bachelor of Science, Social Work (BSW)
Erin Lawless Erin Lawless's Sykes Enterprises Experience August 1998 - August 1999
Job Business Development at Nivaha
Industry Information Technology and Services
Experience
Nivaha June 2015 - Present
Drytech International January 2015 - Present
SurveyMonkey August 2014 - December 2014
Fluidware January 2014 - 2014
Syspro Business Solutions August 2012 - December 2013
Mxi Technologies December 2005 - May 2009
Mxi Technologies August 2000 - December 2005
Smartage.com September 1999 - August 2000
Sykes Enterprises August 1998 - August 1999
Skills
Enterprise Software, Software Development, Requirements Analysis, Program Management, CRM, Project Management, Salesforce.com, Business Intelligence, Lead Generation, Sales Operations, Leadership, Business Analysis, Professional Services, Sales
Education
ITI (Halifax Campus) 1996 — 1997
Diploma Applied, Information Technology
Mount Allison University 1990 — 1994
Bachelor of Arts, History
Nivaha June 2015 - Present
Drytech International January 2015 - Present
SurveyMonkey August 2014 - December 2014
Fluidware January 2014 - 2014
Syspro Business Solutions August 2012 - December 2013
Mxi Technologies December 2005 - May 2009
Mxi Technologies August 2000 - December 2005
Smartage.com September 1999 - August 2000
Sykes Enterprises August 1998 - August 1999
Skills
Enterprise Software, Software Development, Requirements Analysis, Program Management, CRM, Project Management, Salesforce.com, Business Intelligence, Lead Generation, Sales Operations, Leadership, Business Analysis, Professional Services, Sales
Education
ITI (Halifax Campus) 1996 — 1997
Diploma Applied, Information Technology
Mount Allison University 1990 — 1994
Bachelor of Arts, History
Amanda Wilke Amanda Wilke's Sykes Enterprises Experience June 2007 - December 2007
Job Human Resources Professional/Recruiter
Industry Human Resources
Experience
ProVest 2007 - February 2009
Sykes Enterprises June 2007 - December 2007
PRAM Insurance Services 2007 - 2007
Syniverse Technologies 2004 - 2007
Education
Marist College 1993 — 1998
ProVest 2007 - February 2009
Sykes Enterprises June 2007 - December 2007
PRAM Insurance Services 2007 - 2007
Syniverse Technologies 2004 - 2007
Education
Marist College 1993 — 1998
Jan Roberts's Sykes Enterprises Experience January 2000 - July 2001
Job Recruiter at Chenega Government Consulting, LLC
Industry Information Technology and Services
Experience
Chenega Government Consulting, LLC April 2014 - Present
Experis IT March 2012 - December 2013
AT&T May 2009 - March 2011
Cirrus Medical Staffing February 2007 - January 2009
ARC-IBM October 2001 - November 2003
Sykes Enterprises January 2000 - July 2001
Skills
MS Office Suite, Windows 7, Contract Negotiation, Customer Service, Problem Solving, Customer Relations, Team Building, Microsoft Office, Java, J2EE Application..., Project Management, Business Analysis, HTML 5, Vendor Management, Management, Sourcing, Sales, Human Resources, Recruiting, Staffing Services, Technical Recruiting, SQL, SDLC, Temporary Placement, Databases, Screening Resumes, Internet Recruiting, Benefits Negotiation, Applicant Tracking..., Contract Recruitment, Leadership, Staff Augmentation, Screening, IT Recruitment, Talent Acquisition, College Recruiting, Interviews, Hiring, Cold Calling, Networking, Executive Search, Information Technology, Training, CRM, Consulting
Education
Antioch University 2014 — 2017
Bachelor of Arts (B.A.)
ITT Technical Institute-Charlotte North 2011 — 2013
Associate Degree
Chenega Government Consulting, LLC April 2014 - Present
Experis IT March 2012 - December 2013
AT&T May 2009 - March 2011
Cirrus Medical Staffing February 2007 - January 2009
ARC-IBM October 2001 - November 2003
Sykes Enterprises January 2000 - July 2001
Skills
MS Office Suite, Windows 7, Contract Negotiation, Customer Service, Problem Solving, Customer Relations, Team Building, Microsoft Office, Java, J2EE Application..., Project Management, Business Analysis, HTML 5, Vendor Management, Management, Sourcing, Sales, Human Resources, Recruiting, Staffing Services, Technical Recruiting, SQL, SDLC, Temporary Placement, Databases, Screening Resumes, Internet Recruiting, Benefits Negotiation, Applicant Tracking..., Contract Recruitment, Leadership, Staff Augmentation, Screening, IT Recruitment, Talent Acquisition, College Recruiting, Interviews, Hiring, Cold Calling, Networking, Executive Search, Information Technology, Training, CRM, Consulting
Education
Antioch University 2014 — 2017
Bachelor of Arts (B.A.)
ITT Technical Institute-Charlotte North 2011 — 2013
Associate Degree
Chris McHenry's Sykes Enterprises Experience October 1994 - October 1995
Job Vice President of Technology at Integro
Industry Information Technology and Services
Experience
Integro January 2008 - Present
Integro October 1995 - January 2008
Sykes Enterprises October 1994 - October 1995
Union Pacific June 1991 - October 1994
Skills
Cloud Computing, Enterprise Content..., Software Development, Agile Methodologies, Business Intelligence, Solution Architecture, SaaS, Records Management, Pre-sales, Enterprise Software, Architecture, Product Management, Management, Project Management, R, Data Science, Java, .NET
Education
Creighton University 1992 — 1994
Master of Business Administration (M.B.A.)
Purdue University 1987 — 1991
BS, Industrial Engineering
Integro January 2008 - Present
Integro October 1995 - January 2008
Sykes Enterprises October 1994 - October 1995
Union Pacific June 1991 - October 1994
Skills
Cloud Computing, Enterprise Content..., Software Development, Agile Methodologies, Business Intelligence, Solution Architecture, SaaS, Records Management, Pre-sales, Enterprise Software, Architecture, Product Management, Management, Project Management, R, Data Science, Java, .NET
Education
Creighton University 1992 — 1994
Master of Business Administration (M.B.A.)
Purdue University 1987 — 1991
BS, Industrial Engineering
Marcus McMillian Marcus McMillian's Sykes Enterprises Experience November 2010 - November 2011
Job Banker at Woodforest National Bank
Industry Retail
Experience
Woodforest National Bank May 2014 - Present
Marni Designs May 2008 - Present
Journeys November 2011 - February 2014
Sykes Enterprises November 2010 - November 2011
Hibbett Sporting Goods August 2009 - July 2010
Hibbett Sporting Goods July 2006 - August 2009
Skills
Visual Merchandising, Loss Prevention, Merchandising, Retail, Customer Service, Retail Sales, POS, Store Management, Inventory Management, Time Management, Customer Satisfaction, Sales, PowerPoint, Inventory Control, Microsoft Word, Microsoft Office, Outlook, Delegation, Microsoft Excel, Data Entry, InDesign, Photoshop
Education
Francis Marion University 2004 — 2008
BA, Graphic Design
Woodforest National Bank May 2014 - Present
Marni Designs May 2008 - Present
Journeys November 2011 - February 2014
Sykes Enterprises November 2010 - November 2011
Hibbett Sporting Goods August 2009 - July 2010
Hibbett Sporting Goods July 2006 - August 2009
Skills
Visual Merchandising, Loss Prevention, Merchandising, Retail, Customer Service, Retail Sales, POS, Store Management, Inventory Management, Time Management, Customer Satisfaction, Sales, PowerPoint, Inventory Control, Microsoft Word, Microsoft Office, Outlook, Delegation, Microsoft Excel, Data Entry, InDesign, Photoshop
Education
Francis Marion University 2004 — 2008
BA, Graphic Design
Andy Affleck's Sykes Enterprises Experience February 2006 - February 2009
Job Senior Project Manager / Freelance Consultant
Industry Information Technology and Services
Experience
Intermarkets, Inc. June 2014 - Present
Ozmott, LLC March 2011 - June 2014
Collabera April 2010 - March 2011
Atlas Data Systems April 2009 - April 2010
Sykes Enterprises February 2006 - February 2009
Cambium Learning January 2006 - March 2006
Dartmouth Medical School December 2005 - February 2006
Devis May 2001 - November 2005
WebCT/Blackboard August 1998 - April 2001
Houghton Mifflin Interactive 1996 - 1998
Skills
Agile Methodologies, Software Development, Web Development, Project Management, Enterprise Software, Web Applications, Linux, Mobile Applications, Program Management, Testing, SDLC, Software Project..., CRM, Requirements Analysis, PMO, Oracle, Business Process, Agile Project Management, CSS, Scrum, JavaScript, Team Leadership, Web Services, Software Engineering, PMP, Enterprise Architecture, WordPress, Photography, Public Speaking, PHP, Mobile App Design, iOS Design, Android Design, App Store, Microsoft Project, Web Design, Accessibility, HTML 5, CSS3, Adobe Creative Suite, Photoshop, LAMP, Podcasting, Teaching, Mentoring, Education, Educational Technology, Writing, Blogging, WordPress Design
Education
Harvard University Graduate School of Education 1996 — 1998
Ed.M., Technology in Education
Dartmouth College 1986 — 1990
A.B., Computer Science, Education
Intermarkets, Inc. June 2014 - Present
Ozmott, LLC March 2011 - June 2014
Collabera April 2010 - March 2011
Atlas Data Systems April 2009 - April 2010
Sykes Enterprises February 2006 - February 2009
Cambium Learning January 2006 - March 2006
Dartmouth Medical School December 2005 - February 2006
Devis May 2001 - November 2005
WebCT/Blackboard August 1998 - April 2001
Houghton Mifflin Interactive 1996 - 1998
Skills
Agile Methodologies, Software Development, Web Development, Project Management, Enterprise Software, Web Applications, Linux, Mobile Applications, Program Management, Testing, SDLC, Software Project..., CRM, Requirements Analysis, PMO, Oracle, Business Process, Agile Project Management, CSS, Scrum, JavaScript, Team Leadership, Web Services, Software Engineering, PMP, Enterprise Architecture, WordPress, Photography, Public Speaking, PHP, Mobile App Design, iOS Design, Android Design, App Store, Microsoft Project, Web Design, Accessibility, HTML 5, CSS3, Adobe Creative Suite, Photoshop, LAMP, Podcasting, Teaching, Mentoring, Education, Educational Technology, Writing, Blogging, WordPress Design
Education
Harvard University Graduate School of Education 1996 — 1998
Ed.M., Technology in Education
Dartmouth College 1986 — 1990
A.B., Computer Science, Education
Jeremy LaDuke's Sykes Enterprises Experience June 1995 - June 1997
Job Project Manager / Web Developer at Oregon Department of Transportation
Industry Internet
Experience
Oregon Department of Transportation February 2009 - Present
LaDuke Holdings, LLC November 2001 - Present
GolfNow December 2006 - December 2008
Contact Designs August 2003 - August 2005
KnowledgeNet – The Live Learning Company August 1999 - August 2001
MCI Worldcom August 1997 - August 1999
Sykes Enterprises June 1995 - June 1997
Skills
User Experience, User Interface Design, CSS, Web Design, Web Development, Dreamweaver, HTML, JavaScript, Flash, Graphic Design, Information Architecture, Illustrator, PHP, MySQL, Photoshop, Databases, Project Management, Creative Direction, Online Advertising, Advertising, Public Speaking, Teaching, Leadership, User-centered Design, Training, CMS, Instructional Design, Integration, .NET, Web Applications, Database Design, Technical Writing, HTML 5, jQuery, SEO, After Effects, WordPress, Website Development, Networking, Usability, Interaction Design, Agile Methodologies, Visio, AJAX, ActionScript, XHTML, Front-end, User Interface, User Experience Design, SharePoint
Education
Arizona State University
Classics / Ancient Greek Language
Pima Community College
Network Information Technology
University of Advancing Technology
Multimedia, Digital Animation Production
Oregon Department of Transportation February 2009 - Present
LaDuke Holdings, LLC November 2001 - Present
GolfNow December 2006 - December 2008
Contact Designs August 2003 - August 2005
KnowledgeNet – The Live Learning Company August 1999 - August 2001
MCI Worldcom August 1997 - August 1999
Sykes Enterprises June 1995 - June 1997
Skills
User Experience, User Interface Design, CSS, Web Design, Web Development, Dreamweaver, HTML, JavaScript, Flash, Graphic Design, Information Architecture, Illustrator, PHP, MySQL, Photoshop, Databases, Project Management, Creative Direction, Online Advertising, Advertising, Public Speaking, Teaching, Leadership, User-centered Design, Training, CMS, Instructional Design, Integration, .NET, Web Applications, Database Design, Technical Writing, HTML 5, jQuery, SEO, After Effects, WordPress, Website Development, Networking, Usability, Interaction Design, Agile Methodologies, Visio, AJAX, ActionScript, XHTML, Front-end, User Interface, User Experience Design, SharePoint
Education
Arizona State University
Classics / Ancient Greek Language
Pima Community College
Network Information Technology
University of Advancing Technology
Multimedia, Digital Animation Production
Travis Kohlrus's Sykes Enterprises Experience 1996 - 2003
Job General Manager at Eagle Communications Inc.
Industry Internet
Experience
Eagle Communications Inc. January 2012 - Present
Eagle Communications July 2003 - January 2012
Sykes 1996 - 2003
Sykes Enterprises 1996 - 2003
Skills
Telecommunications, Business Acumen, Marketing Strategy, Team Building, Creative Solutions, Call Center, Product R&D, Public Relations, Customer Service, Call Centers, Budgets, Project Management, Management, Leadership, Training, Contract Negotiation, Market Research, Product Development, Outsourcing, Strategic Planning, Customer Satisfaction, Team Leadership, Account Management, Marketing Communications, Advertising, Business Development, Direct Sales, Product Marketing, Sales, New Business Development, Social Media
Education
Fort Hays State University 1993 — 1996
Pharmacy
Eagle Communications Inc. January 2012 - Present
Eagle Communications July 2003 - January 2012
Sykes 1996 - 2003
Sykes Enterprises 1996 - 2003
Skills
Telecommunications, Business Acumen, Marketing Strategy, Team Building, Creative Solutions, Call Center, Product R&D, Public Relations, Customer Service, Call Centers, Budgets, Project Management, Management, Leadership, Training, Contract Negotiation, Market Research, Product Development, Outsourcing, Strategic Planning, Customer Satisfaction, Team Leadership, Account Management, Marketing Communications, Advertising, Business Development, Direct Sales, Product Marketing, Sales, New Business Development, Social Media
Education
Fort Hays State University 1993 — 1996
Pharmacy
Mike Champ's Sykes Enterprises Experience July 2009 - November 2009
Job Quality Manager at Sykes Enterprises
Industry Telecommunications
Experience
Sykes Enterprises July 2009 - November 2009
Sitel Corporation October 2004 - July 2009
MCI Communications 1987 - 2004
MCI 1987 - 2004
Education
Briar Cliff University 1981 — 1984
Sykes Enterprises July 2009 - November 2009
Sitel Corporation October 2004 - July 2009
MCI Communications 1987 - 2004
MCI 1987 - 2004
Education
Briar Cliff University 1981 — 1984
Edward Hodgin's Sykes Enterprises Experience August 2000 - June 2001
Job Service Manager at Wilson Pest Defense
Industry Environmental Services
Experience
HomeTeam Pest Defense June 2001 - Present
Sykes Enterprises August 2000 - June 2001
CenterPoint Human Services September 1996 - May 1999
Skills
Customer Service, Project Management, Microsoft Office, Operations Management, Change Management, Management, Team Building, Team Leadership, Microsoft Excel, Strategic Planning, Service Management, Project Planning
Education
East Carolina University 1989 — 1994
Bachelor of Science (B.S.), Child Development/Family Relations
HomeTeam Pest Defense June 2001 - Present
Sykes Enterprises August 2000 - June 2001
CenterPoint Human Services September 1996 - May 1999
Skills
Customer Service, Project Management, Microsoft Office, Operations Management, Change Management, Management, Team Building, Team Leadership, Microsoft Excel, Strategic Planning, Service Management, Project Planning
Education
East Carolina University 1989 — 1994
Bachelor of Science (B.S.), Child Development/Family Relations
Scott Noel-Hemming's Sykes Enterprises Experience October 1999 - December 2002
Job Support at Vivio Technologies
Industry Information Technology and Services
Experience
Vivio Technologies April 2010 - Present
Frogstarr78 Software September 2009 - December 2011
Vivio Technologies 2010 - 2010
QualitySmith LLC July 2004 - September 2009
Sykes Enterprises October 1999 - December 2002
Skills
Apache, PostgreSQL, Ruby, Ruby on Rails, PHP, Bash, Perl, XML, CSS, Python, Linux, Java, SQL, C++, Application Development, VB.NET, Troubleshooting, PgSQL, Telephone Skills, Call Center, MySQL, Ubuntu, AJAX, jQuery, JavaScript, Web Applications, Subversion, XHTML, MVC, HTML, Shell Scripting, Database Design, LAMP, OOP, SOAP, Open Source, Web Services, DHTML, Unix, API, Git, Web Development, IIS, Programming
Education
Walla Walla Community College2006 - 2008 2006 — 2008
Associate in Applied Arts and Sciences Informatics, Software Design
Columbia Basin College 1996 — 1997
Vivio Technologies April 2010 - Present
Frogstarr78 Software September 2009 - December 2011
Vivio Technologies 2010 - 2010
QualitySmith LLC July 2004 - September 2009
Sykes Enterprises October 1999 - December 2002
Skills
Apache, PostgreSQL, Ruby, Ruby on Rails, PHP, Bash, Perl, XML, CSS, Python, Linux, Java, SQL, C++, Application Development, VB.NET, Troubleshooting, PgSQL, Telephone Skills, Call Center, MySQL, Ubuntu, AJAX, jQuery, JavaScript, Web Applications, Subversion, XHTML, MVC, HTML, Shell Scripting, Database Design, LAMP, OOP, SOAP, Open Source, Web Services, DHTML, Unix, API, Git, Web Development, IIS, Programming
Education
Walla Walla Community College2006 - 2008 2006 — 2008
Associate in Applied Arts and Sciences Informatics, Software Design
Columbia Basin College 1996 — 1997
Greg Briggs's Sykes Enterprises Experience 1995 - 1999
Job IT Manager at Plaster & Wald Consulting
Industry Computer & Network Security
Experience
Plaster and Wald Consulting Corp January 2011 - Present
Dell April 2007 - January 2011
Sykes Enterprises 1995 - 1999
Skills
Active Directory, Data Center, Disaster Recovery, IT Service Management, ITIL, Management, Microsoft Certified..., Process Improvement, Servers, Service Delivery, SharePoint, Technical Support, Training, Troubleshooting, VMware, Vendor Management, Virtualization, Windows 7, Windows Server
Education
Oklahoma Baptist University 1986 — 1991
Plaster and Wald Consulting Corp January 2011 - Present
Dell April 2007 - January 2011
Sykes Enterprises 1995 - 1999
Skills
Active Directory, Data Center, Disaster Recovery, IT Service Management, ITIL, Management, Microsoft Certified..., Process Improvement, Servers, Service Delivery, SharePoint, Technical Support, Training, Troubleshooting, VMware, Vendor Management, Virtualization, Windows 7, Windows Server
Education
Oklahoma Baptist University 1986 — 1991
Kristin Rounds's Sykes Enterprises Experience 1994 - 1996
Job Instructional Design Consultant at Systems Documentation, Inc.
Industry Computer Software
Experience
Systems Documentation, Inc. August 2002 - Present
Rational Software 2000 - 2002
Compaq Computer Corporation 1996 - 2000
Sykes Enterprises 1994 - 1996
Digital Equipment Corporation 1988 - 1994
Digital Equipment Corporation 1985 - 1988
Digital Equipment Corporation 1980 - 1985
Education
Cornell University
BS, Statistics and Biometry
The College of New Jersey
MA, Education
Systems Documentation, Inc. August 2002 - Present
Rational Software 2000 - 2002
Compaq Computer Corporation 1996 - 2000
Sykes Enterprises 1994 - 1996
Digital Equipment Corporation 1988 - 1994
Digital Equipment Corporation 1985 - 1988
Digital Equipment Corporation 1980 - 1985
Education
Cornell University
BS, Statistics and Biometry
The College of New Jersey
MA, Education
Kevin Kunkel's Sykes Enterprises Experience October 2013 - October 2014
Job Customer Retention Specialist
Industry Consumer Services
Experience
Symantec October 2014 - Present
Sykes Enterprises October 2013 - October 2014
Downtown Athletic Club October 2012 - June 2013
Dairy Queen March 2010 - August 2012
Fred Meyer August 2007 - February 2008
Skills
Retail, Merchandising, Visual Merchandising, Customer Service, Store Management, Inventory Management, Loss Prevention, Cashiering, Microsoft Office, Inventory Control, Microsoft Excel, Microsoft Word, Cooking, Restaurants, Food Safety, Time Management, Food, Customer Satisfaction, Menu Development, Catering, Food, Sauces, Teamwork, Cash Register, Food Preparation, Food Industry, POS, Cash Handling
Education
Lane Community College 2012 — 2015
Student
North Eugene High School 2003 — 2007
High School Diploma
Symantec October 2014 - Present
Sykes Enterprises October 2013 - October 2014
Downtown Athletic Club October 2012 - June 2013
Dairy Queen March 2010 - August 2012
Fred Meyer August 2007 - February 2008
Skills
Retail, Merchandising, Visual Merchandising, Customer Service, Store Management, Inventory Management, Loss Prevention, Cashiering, Microsoft Office, Inventory Control, Microsoft Excel, Microsoft Word, Cooking, Restaurants, Food Safety, Time Management, Food, Customer Satisfaction, Menu Development, Catering, Food, Sauces, Teamwork, Cash Register, Food Preparation, Food Industry, POS, Cash Handling
Education
Lane Community College 2012 — 2015
Student
North Eugene High School 2003 — 2007
High School Diploma
Randall Alleman's Sykes Enterprises Experience November 1997 - May 2000
Job Sr. Business Data Analyst
Industry Information Technology and Services
Carson Rittel's Sykes Enterprises Experience 1996 - 1997
Job Engineering Geologist at GeoDesign, Inc.
Industry Civil Engineering
Experience
GeoDesign, Inc. July 2010 - Present
GeoDesign, Inc. September 2008 - March 2009
William Lettis & Associates (Fugro Consultants) February 2006 - April 2008
NAVTEQ 2003 - 2003
North Dakota State University 2001 - 2003
North Dakota Geological Survey 2002 - 2002
Basin Electric Power Cooperative 1998 - 2000
Sykes Enterprises 1996 - 1997
Skills
Geological Mapping, ArcGIS, LiDAR, Soil, Geology, Geomorphology, Fault Trench Logging, Landslide Mapping, Engineering Geology, Spatial Analysis, Logging, GIS, Geophysics, Hydrogeology, Geotechnical Engineering, ArcPad, Construction Observation, Glacial Geology, Tectonic Geomorphology, Geotechnical Logging, Hydrology, Earth Science, Water, Slope Stability, Dams, 3D Analyst
Education
New Mexico Institute of Mining and Technology 2003 — 2005
MS, Geology
Idaho State University 2002 — 2002
N/A, Summer Field Methods
North Dakota State University 2000 — 2002
BS, Geology
Bismarck State College 1998 — 2000
AS, Engineering
GeoDesign, Inc. July 2010 - Present
GeoDesign, Inc. September 2008 - March 2009
William Lettis & Associates (Fugro Consultants) February 2006 - April 2008
NAVTEQ 2003 - 2003
North Dakota State University 2001 - 2003
North Dakota Geological Survey 2002 - 2002
Basin Electric Power Cooperative 1998 - 2000
Sykes Enterprises 1996 - 1997
Skills
Geological Mapping, ArcGIS, LiDAR, Soil, Geology, Geomorphology, Fault Trench Logging, Landslide Mapping, Engineering Geology, Spatial Analysis, Logging, GIS, Geophysics, Hydrogeology, Geotechnical Engineering, ArcPad, Construction Observation, Glacial Geology, Tectonic Geomorphology, Geotechnical Logging, Hydrology, Earth Science, Water, Slope Stability, Dams, 3D Analyst
Education
New Mexico Institute of Mining and Technology 2003 — 2005
MS, Geology
Idaho State University 2002 — 2002
N/A, Summer Field Methods
North Dakota State University 2000 — 2002
BS, Geology
Bismarck State College 1998 — 2000
AS, Engineering
Matthew F Cowell's Sykes Enterprises Experience June 2010 - September 2012
Job Quality Assurance & Operations Management
Industry Hospital & Health Care
Experience
Leidos September 2013 - Present
MEDPROTECT LLC September 2012 - September 2013
SYKES Enterprises June 2010 - September 2012
SYKES Enterprises May 2007 - June 2010
Zenta Group July 2005 - May 2007
TPG TeleManagement Inc February 1999 - July 2005
Skills
Quality Assurance, Training, Management, Leadership, Analysis, Quality Management, Telecommunications, Coaching, Customer Service, Budgets, Sales, Quality System, Policy, Auditing, Call Centers, Process Improvement, Customer Experience, Workforce Management, Business Development, Business Process..., Change Management, Telemarketing, Account Management, BPO, CRM, Call Center, Contact Centers, Software Documentation, Strategic Planning, Customer Satisfaction, Project Management, Vendor Management, Outsourcing, Operations Management, Recruiting, Financial Services, Product Management, Data Analysis, Call Center Development
Education
Holy Family University 2001 — 2004
BA, Business Management/ Marketing
Drexel University 1997 — 2000
Undergrad_transferred, Marketing/Advertising
Leidos September 2013 - Present
MEDPROTECT LLC September 2012 - September 2013
SYKES Enterprises June 2010 - September 2012
SYKES Enterprises May 2007 - June 2010
Zenta Group July 2005 - May 2007
TPG TeleManagement Inc February 1999 - July 2005
Skills
Quality Assurance, Training, Management, Leadership, Analysis, Quality Management, Telecommunications, Coaching, Customer Service, Budgets, Sales, Quality System, Policy, Auditing, Call Centers, Process Improvement, Customer Experience, Workforce Management, Business Development, Business Process..., Change Management, Telemarketing, Account Management, BPO, CRM, Call Center, Contact Centers, Software Documentation, Strategic Planning, Customer Satisfaction, Project Management, Vendor Management, Outsourcing, Operations Management, Recruiting, Financial Services, Product Management, Data Analysis, Call Center Development
Education
Holy Family University 2001 — 2004
BA, Business Management/ Marketing
Drexel University 1997 — 2000
Undergrad_transferred, Marketing/Advertising
Chris Lumbatis's Sykes Enterprises Experience 2004 - May 2013
Job Director, Organizational Excellence at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services May 2013 - Present
Sykes October 2004 - May 2013
Sykes Enterprises 2004 - May 2013
Sears, Roebuck and Co. 2002 - 2004
Gateway 2000 - 2002
Advanced Services, Inc., Subsidiary of GE Appliances 1998 - 2000
GE Appliances 1996 - 1998
GE 1996 - 1998
Skills
Six Sigma, Call Center, Process Improvement, Customer Experience, Continuous Improvement, Operations Management, Call Centers, Customer Satisfaction, Change Management, Business Process, Business Process..., Management, Vendor Management, Operational Excellence, BPO, Performance Management, Outsourcing, Training, Cross-functional Team..., Quality Management
Education
Georgetown College 1988 — 1993
BA, History
Sutherland Global Services May 2013 - Present
Sykes October 2004 - May 2013
Sykes Enterprises 2004 - May 2013
Sears, Roebuck and Co. 2002 - 2004
Gateway 2000 - 2002
Advanced Services, Inc., Subsidiary of GE Appliances 1998 - 2000
GE Appliances 1996 - 1998
GE 1996 - 1998
Skills
Six Sigma, Call Center, Process Improvement, Customer Experience, Continuous Improvement, Operations Management, Call Centers, Customer Satisfaction, Change Management, Business Process, Business Process..., Management, Vendor Management, Operational Excellence, BPO, Performance Management, Outsourcing, Training, Cross-functional Team..., Quality Management
Education
Georgetown College 1988 — 1993
BA, History
Rob Burke's Sykes Enterprises Experience April 2009 - March 2011
Job Vice President Business Development at iQor
Industry Outsourcing/Offshoring
Experience
iQor May 2014 - Present
ACS, a Xerox Company March 2011 - May 2014
Sykes Enterprises April 2009 - March 2011
APAC Customer Services March 2004 - April 2009
Office Depot 1998 - 2005
Anacomp 1987 - 1990
Skills
Call Center, BPO, Business Development, Contact Centers, Outsourcing, Customer Experience, Telemarketing, Lead Generation, Account Management, Vendor Management, Salesforce.com, B2B, Sales, New Business Development, Sales Operations, Workforce Management, Professional Services, Call Centers, Telecommunications, Enterprise Software, Direct Sales, Leadership, Strategy, Project Management, Strategic Partnerships, Selling, SaaS, Team Leadership, Sales Management, Customer Service, Solution Selling, Financial Services, CRM, Management, Customer Retention, Executive Management, P&L Management, Sales Process
Education
Montgomery College
Business
UNITED STATES NAVY
Honorable Discharge, Communication Specialist
iQor May 2014 - Present
ACS, a Xerox Company March 2011 - May 2014
Sykes Enterprises April 2009 - March 2011
APAC Customer Services March 2004 - April 2009
Office Depot 1998 - 2005
Anacomp 1987 - 1990
Skills
Call Center, BPO, Business Development, Contact Centers, Outsourcing, Customer Experience, Telemarketing, Lead Generation, Account Management, Vendor Management, Salesforce.com, B2B, Sales, New Business Development, Sales Operations, Workforce Management, Professional Services, Call Centers, Telecommunications, Enterprise Software, Direct Sales, Leadership, Strategy, Project Management, Strategic Partnerships, Selling, SaaS, Team Leadership, Sales Management, Customer Service, Solution Selling, Financial Services, CRM, Management, Customer Retention, Executive Management, P&L Management, Sales Process
Education
Montgomery College
Business
UNITED STATES NAVY
Honorable Discharge, Communication Specialist
Bernard Gallagher's Sykes Enterprises Experience October 2012 - October 2013
Job Computer Hardware Professional
Industry Computer Hardware
Experience
Sykes Enterprises October 2012 - October 2013
Lynx Technologies Inc. February 2012 - April 2012
First Niagara Bank September 2011 - October 2011
Internal Revenue Service January 2008 - January 2009
Seneca Niagara Casino January 2002 - January 2004
Century 21 Home Improvements January 1996 - January 1997
Skills
Microsoft Office, Customer Service, Photoshop, Word, Outlook, Microsoft Word
Education
Niagara University 1982 — 1986
Niagara University
Bachelor Degree, Business Administration; Business Management
Sykes Enterprises October 2012 - October 2013
Lynx Technologies Inc. February 2012 - April 2012
First Niagara Bank September 2011 - October 2011
Internal Revenue Service January 2008 - January 2009
Seneca Niagara Casino January 2002 - January 2004
Century 21 Home Improvements January 1996 - January 1997
Skills
Microsoft Office, Customer Service, Photoshop, Word, Outlook, Microsoft Word
Education
Niagara University 1982 — 1986
Niagara University
Bachelor Degree, Business Administration; Business Management
Erin Jones's Sykes Enterprises Experience 1999 - 2001
Job Online Reputation Management at Reputation Refinery
Industry Internet
Experience
Reputation Refinery January 2015 - Present
Trackur March 2011 - March 2015
Blizzard Internet Marketing October 2005 - March 2011
Blizzard Internet Marketing September 2005 - March 2011
Blizzard Internet Marketing 2005 - 2007
StarTek 2004 - 2005
Sykes Enterprises 1999 - 2001
Skills
Social Media, Social Media Marketing, SEM, SEO, Google Analytics, Online Advertising, Web Analytics, Online Marketing, Email Marketing, Google Adwords, Social Networking, Mobile Marketing, Online Reputation..., PPC, Web Marketing, Digital Marketing, E-commerce, Blogging, Marketing, Web Content, Web Content Creation, Copywriting, Reputation Management
Education
University of Northern Colorado 1998 — 2002
Bachelor's, Communication and Psychology
Colorado State University
Communication, Journalism, and Related Programs
Reputation Refinery January 2015 - Present
Trackur March 2011 - March 2015
Blizzard Internet Marketing October 2005 - March 2011
Blizzard Internet Marketing September 2005 - March 2011
Blizzard Internet Marketing 2005 - 2007
StarTek 2004 - 2005
Sykes Enterprises 1999 - 2001
Skills
Social Media, Social Media Marketing, SEM, SEO, Google Analytics, Online Advertising, Web Analytics, Online Marketing, Email Marketing, Google Adwords, Social Networking, Mobile Marketing, Online Reputation..., PPC, Web Marketing, Digital Marketing, E-commerce, Blogging, Marketing, Web Content, Web Content Creation, Copywriting, Reputation Management
Education
University of Northern Colorado 1998 — 2002
Bachelor's, Communication and Psychology
Colorado State University
Communication, Journalism, and Related Programs
Stephanie Cetti's Sykes Enterprises Experience January 2009 - December 2010
Job CONSULTANT CONTACT CENTER / BUSINESS PROCESS OUTSOURCING
Industry Outsourcing/Offshoring
Experience
SCI PARTNERS February 2012 - Present
XEROX BUSINESS SERVICES (FORMERLY ACS) January 2011 - January 2012
SYKES ENTERPRISES January 2009 - December 2010
CITI CARDS December 2005 - August 2008
NTC / INCOMNET COMMUNICATIONS August 1997 - October 2005
Skills
P&L Responsibility, Employee Relations, Development Of Employees, Client Relations Skills, Facilities Management, Project Management, Program Management, Organizational Design, Performance Management, Business Process..., Outsourcing, Vendor Management, Management Consulting, Service Improvement, Bench Strength, P&L Management, Strategy, Training, Employee Engagement, Telecommunications, Project Planning, Account Management, Human Resources, Customer Retention, Management, Customer Experience, Business Development, Cross-functional Team..., Leadership, Talent Acquisition, CRM, Contact Centers, Budgets, Team Building, BPO, Start-ups, Executive Management, Customer Satisfaction, Workforce Management, Relationship Management, Team Leadership, Analysis
Education
California State University-Fullerton
Credential, Secondary Education
University of California, Santa Barbara
BA, Social Sciences
SCI PARTNERS February 2012 - Present
XEROX BUSINESS SERVICES (FORMERLY ACS) January 2011 - January 2012
SYKES ENTERPRISES January 2009 - December 2010
CITI CARDS December 2005 - August 2008
NTC / INCOMNET COMMUNICATIONS August 1997 - October 2005
Skills
P&L Responsibility, Employee Relations, Development Of Employees, Client Relations Skills, Facilities Management, Project Management, Program Management, Organizational Design, Performance Management, Business Process..., Outsourcing, Vendor Management, Management Consulting, Service Improvement, Bench Strength, P&L Management, Strategy, Training, Employee Engagement, Telecommunications, Project Planning, Account Management, Human Resources, Customer Retention, Management, Customer Experience, Business Development, Cross-functional Team..., Leadership, Talent Acquisition, CRM, Contact Centers, Budgets, Team Building, BPO, Start-ups, Executive Management, Customer Satisfaction, Workforce Management, Relationship Management, Team Leadership, Analysis
Education
California State University-Fullerton
Credential, Secondary Education
University of California, Santa Barbara
BA, Social Sciences
Michael Hepler's Sykes Enterprises Experience 2000 - 2001
Job Express Claims Processor at Allstate
Industry Insurance
Experience
Allstate ONSTAR SUBSCRIBER ADVISORCONVERGYS2002 - 2006
SYKES ENTERPRISES 2000 - 2001
Education
North Carolina State University 1991 — 1992
Allstate ONSTAR SUBSCRIBER ADVISORCONVERGYS2002 - 2006
SYKES ENTERPRISES 2000 - 2001
Education
North Carolina State University 1991 — 1992
Claudia Arce, CMA's Sykes Enterprises Experience April 2010 - October 2011
Job Sr. Manager, Finance at Sodexo
Industry Outsourcing/Offshoring
Experience
Sodexo March 2012 - Present
Sykes Enterprises April 2010 - October 2011
Entegra Power Services August 2008 - April 2010
Entegra Power Group February 2005 - August 2008
Federal-Mogul 2003 - 2005
Skills
Variance Analysis, Budget Preparation, FX Derivatives, Internal Reporting, Due Diligence, Bilingual-Spanish, Forecasting, Cost Analysis
Education
University of Florida 2007 — 2008
Masters, Business Administration
Grand Valley State University 2000 — 2003
BBA, International Business, Management
Sodexo March 2012 - Present
Sykes Enterprises April 2010 - October 2011
Entegra Power Services August 2008 - April 2010
Entegra Power Group February 2005 - August 2008
Federal-Mogul 2003 - 2005
Skills
Variance Analysis, Budget Preparation, FX Derivatives, Internal Reporting, Due Diligence, Bilingual-Spanish, Forecasting, Cost Analysis
Education
University of Florida 2007 — 2008
Masters, Business Administration
Grand Valley State University 2000 — 2003
BBA, International Business, Management
Kathy Sirb's Sykes Enterprises Experience October 2014 - Present
Job Master Trainer at Sykes Enterprises
Industry Publishing
Experience
Sykes Enterprises October 2014 - Present
Pearson March 2001 - October 2013
Pearson March 2001 - October 2013
Pearson Education January 1999 - March 2001
Pearson Education January 1998 - January 1999
Pearson Education February 1989 - January 1999
Skills
Needs Analysis, Learning Management..., Staff Development, Curriculum Design, Blended Learning, Instructional Design, E-Learning, Training, Learning Management, Training Delivery, Instructor-led Training, Captivate, Adult Education, Performance Management, Call Centers, Management, Customer Service, Employee Training, Performance Consulting, Coaching, Publishing
Education
Kent State University 1982 — 1984
Elementary Education
Lorain County Community College 1981 — 1982
Elementary Education
Sykes Enterprises October 2014 - Present
Pearson March 2001 - October 2013
Pearson March 2001 - October 2013
Pearson Education January 1999 - March 2001
Pearson Education January 1998 - January 1999
Pearson Education February 1989 - January 1999
Skills
Needs Analysis, Learning Management..., Staff Development, Curriculum Design, Blended Learning, Instructional Design, E-Learning, Training, Learning Management, Training Delivery, Instructor-led Training, Captivate, Adult Education, Performance Management, Call Centers, Management, Customer Service, Employee Training, Performance Consulting, Coaching, Publishing
Education
Kent State University 1982 — 1984
Elementary Education
Lorain County Community College 1981 — 1982
Elementary Education
Amanda Lodi's Sykes Enterprises Experience October 2005 - September 2006
Job Web Designer at Seattle University
Industry Graphic Design
Experience
Seattle University October 2012 - Present
Drugstore.Com July 2012 - September 2012
Wanderfly.Com January 2012 - April 2012
Webline Designs February 2009 - August 2010
Jay Franco and Sons July 2007 - January 2009
Jay Franco and Sons January 2007 - July 2007
Sykes Enterprises October 2005 - September 2006
Spark Response UK January 2005 - July 2006
Skills
Flash, Illustrator, User Interface Design, Web Design, Graphic Design, Layout, User Experience, InDesign, Dreamweaver, HTML 5, Adobe Creative Suite, CSS3, Creative Technology, Interaction Design, Logo Design, Typography, CSS
Education
Fashion Institute of Technology 2008 — 2012
BFA, Graphic Design
Fashion Institute of Technology 2008 — 2010
AAS, Communication Design
Seattle University October 2012 - Present
Drugstore.Com July 2012 - September 2012
Wanderfly.Com January 2012 - April 2012
Webline Designs February 2009 - August 2010
Jay Franco and Sons July 2007 - January 2009
Jay Franco and Sons January 2007 - July 2007
Sykes Enterprises October 2005 - September 2006
Spark Response UK January 2005 - July 2006
Skills
Flash, Illustrator, User Interface Design, Web Design, Graphic Design, Layout, User Experience, InDesign, Dreamweaver, HTML 5, Adobe Creative Suite, CSS3, Creative Technology, Interaction Design, Logo Design, Typography, CSS
Education
Fashion Institute of Technology 2008 — 2012
BFA, Graphic Design
Fashion Institute of Technology 2008 — 2010
AAS, Communication Design
Regina Ball's Sykes Enterprises Experience 1996 - 1999
Job Software Analyst at ConocoPhillips
Industry Information Technology and Services
Experience
ConocoPhillips July 2007 - Present
ConocoPhillips 2005 - 2007
ConocoPhillips 2001 - 2005
ConocoPhillips December 1999 - February 2001
Sykes Enterprises 1996 - 1999
Sykes 1995 - 1996
Education
Florida State College at Jacksonville 1991 — 1993
Mathematics
ConocoPhillips July 2007 - Present
ConocoPhillips 2005 - 2007
ConocoPhillips 2001 - 2005
ConocoPhillips December 1999 - February 2001
Sykes Enterprises 1996 - 1999
Sykes 1995 - 1996
Education
Florida State College at Jacksonville 1991 — 1993
Mathematics
Jeanette Washington's Sykes Enterprises Experience July 2005 - April 2006
Job Help Desk Operator at Gap Inc.
Industry Information Technology and Services
Experience
Gap Inc September 2006 - Present
Sykes Enterprises July 2005 - April 2006
Apple Computers March 2003 - September 2004
Education
Techskills, Sacramento 2006 — 2007
Network+, Computer Technology
Heald College 2002 — 2003
Associates, Computer Technology
University of California, Davis 1990 — 1995
BA, Sociology
Gap Inc September 2006 - Present
Sykes Enterprises July 2005 - April 2006
Apple Computers March 2003 - September 2004
Education
Techskills, Sacramento 2006 — 2007
Network+, Computer Technology
Heald College 2002 — 2003
Associates, Computer Technology
University of California, Davis 1990 — 1995
BA, Sociology
Keith Lodato's Sykes Enterprises Experience February 2000 - August 2000
Job Apps Systems Engineer 5 at Wells Fargo
Industry Banking
Experience
Wells Fargo Advisors October 2014 - Present
BOFA August 2001 - October 2014
Alliance of Professionals and Consultants, Inc 2000 - 2001
Sykes Enterprises February 2000 - August 2000
Alliance of Professionals and Consultants, Inc. 1998 - 2000
Skills
IT Programming, COBOL, CICS, JCL, CA-7, SQL, ETL, BTEQ, FastExport, Multiload, QMF, VSAM, WebSphere MQ, Websphere, FTP, NDM, Endevor, Banking, Serena Changeman, Syncsort, TSO, ISPF, Fileaid, Abend-Aid, Maximo, DB2, Easytrieve, Microsoft Office 2007, Xpediter, IBM Mainframe, Trade Finance, Letters of Credit, OFAC, Swift Alliance, Agile Methodologies, Mainframe, Risk Management, Requirements Analysis
Education
DeVry University 1992 — 1995
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management, 3.5
Gates-Chili High School 1986 — 1990
Wells Fargo Advisors October 2014 - Present
BOFA August 2001 - October 2014
Alliance of Professionals and Consultants, Inc 2000 - 2001
Sykes Enterprises February 2000 - August 2000
Alliance of Professionals and Consultants, Inc. 1998 - 2000
Skills
IT Programming, COBOL, CICS, JCL, CA-7, SQL, ETL, BTEQ, FastExport, Multiload, QMF, VSAM, WebSphere MQ, Websphere, FTP, NDM, Endevor, Banking, Serena Changeman, Syncsort, TSO, ISPF, Fileaid, Abend-Aid, Maximo, DB2, Easytrieve, Microsoft Office 2007, Xpediter, IBM Mainframe, Trade Finance, Letters of Credit, OFAC, Swift Alliance, Agile Methodologies, Mainframe, Risk Management, Requirements Analysis
Education
DeVry University 1992 — 1995
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management, 3.5
Gates-Chili High School 1986 — 1990
Gerry Doiron's Sykes Enterprises Experience July 2006 - Present
Job Human Resources
Industry Human Resources
Experience
Sykes Enterprises July 2006 - Present
UNB January 2005 - July 2006
ClientLogic 2003 - 2005
Prince Sultan Cardiac Center 1997 - 2002
UBC 1994 - 1997
Education
Mount Allison University
Sykes Enterprises July 2006 - Present
UNB January 2005 - July 2006
ClientLogic 2003 - 2005
Prince Sultan Cardiac Center 1997 - 2002
UBC 1994 - 1997
Education
Mount Allison University
Nathan Decker's Sykes Enterprises Experience June 1996 - May 1997
Job Systems Analyst Supervisor at Viasat
Industry Telecommunications
Experience
ViaSat June 2011 - Present
ViaSat October 2006 - May 2011
Guardian Mortgage Documents July 2004 - October 2006
Natural Balance, Inc August 2003 - July 2004
BVP Media February 2001 - August 2003
ixl Denver May 2000 - February 2001
IBM May 1997 - May 2000
Sykes Enterprises June 1996 - May 1997
Hewlett-Packard June 1995 - May 1996
Skills
VMware ESX, VMware Infrastructure, Microsoft Technologies, Active Directory, DNS, Microsoft SQL Server, vCloud, IT Operations, RSA SecurID, VMware, Servers, Cisco Technologies, Windows Server, Firewalls, Microsoft Exchange, VPN
Education
Colorado State University - Global Campus 2011 — 2013
Master of Science (MS), Management: Specialization in Information Technology Management, 3.96
Ameriteach 2007 — 2013
Microsoft Classes
Colorado State University 2009 — 2010
Bachelor of Science, Business Management, 3.96
ViaSat June 2011 - Present
ViaSat October 2006 - May 2011
Guardian Mortgage Documents July 2004 - October 2006
Natural Balance, Inc August 2003 - July 2004
BVP Media February 2001 - August 2003
ixl Denver May 2000 - February 2001
IBM May 1997 - May 2000
Sykes Enterprises June 1996 - May 1997
Hewlett-Packard June 1995 - May 1996
Skills
VMware ESX, VMware Infrastructure, Microsoft Technologies, Active Directory, DNS, Microsoft SQL Server, vCloud, IT Operations, RSA SecurID, VMware, Servers, Cisco Technologies, Windows Server, Firewalls, Microsoft Exchange, VPN
Education
Colorado State University - Global Campus 2011 — 2013
Master of Science (MS), Management: Specialization in Information Technology Management, 3.96
Ameriteach 2007 — 2013
Microsoft Classes
Colorado State University 2009 — 2010
Bachelor of Science, Business Management, 3.96
Carol Marie Logan's Sykes Enterprises Experience August 2007 - August 2012
Job Independent contractor at LiveOps
Industry Information Technology and Services
Experience
LiveOps January 2013 - Present
Convergys October 2012 - December 2012
Sykes Enterprises August 2007 - August 2012
LiveOps January 2004 - 2007
Sykes Enterprises April 2000 - November 2003
Skills
CCNA, OS X, Juniper, Databases, Microsoft SQL Server, Red Hat Linux, Cisco Routers, Laptops, Testing, EIGRP, A+ Certified
Education
American Intercontinental University 2002 — 2003
Bachelors, Information Technology
Hazard Community College 1987 — 1989
Associates, Science
Northern Kentucky University 1985 — 1987
Psychology
University of Kentucky 1984 — 1985
Spanish, Latin
ICS
Accounting
LiveOps January 2013 - Present
Convergys October 2012 - December 2012
Sykes Enterprises August 2007 - August 2012
LiveOps January 2004 - 2007
Sykes Enterprises April 2000 - November 2003
Skills
CCNA, OS X, Juniper, Databases, Microsoft SQL Server, Red Hat Linux, Cisco Routers, Laptops, Testing, EIGRP, A+ Certified
Education
American Intercontinental University 2002 — 2003
Bachelors, Information Technology
Hazard Community College 1987 — 1989
Associates, Science
Northern Kentucky University 1985 — 1987
Psychology
University of Kentucky 1984 — 1985
Spanish, Latin
ICS
Accounting
Jim Dolven's Sykes Enterprises Experience 1998 - 2006
Job CMFWIC at Dolven Global Enterprises
Industry Human Resources
Experience
Dolven Global Enterprises 2006 - Present
Sykes Enterprises 1998 - 2006
Education
Fort Hays State University 1996 — 1999
English
Shelby High School 1959 — 1963
Diploma
Fort Hays State University
English
Dolven Global Enterprises 2006 - Present
Sykes Enterprises 1998 - 2006
Education
Fort Hays State University 1996 — 1999
English
Shelby High School 1959 — 1963
Diploma
Fort Hays State University
English
Larry Leger's Sykes Enterprises Experience August 2004 - September 2005
Job Technical Services Analyst at Hiregenics
Industry Information Technology and Services
Experience
Hirgenics January 2014 - Present
CompuCom October 2013 - January 2014
Dell Services August 2010 - October 2013
Seven Counties Services Inc October 2005 - November 2009
Sykes Enterprises August 2004 - September 2005
Kelly Temporary Services January 2004 - August 2004
Compaq / Hewlett Packard June 2000 - June 2003
Career Connections August 1998 - June 2000
Micro Center April 1997 - August 1998
Skills
Troubleshooting, Windows Server, Windows, Operating Systems, Hardware, Technical Support, Active Directory, Computer Network..., Windows 7, SCCM, Data Center, AIX, Data Backup Solutions, Microsoft Office, Networking, VMware
Education
ATA College
Interconnecting Cisco Networking Devices I
Columbus State Community College
Computer Electronics
IBM Education and Training Center
Hirgenics January 2014 - Present
CompuCom October 2013 - January 2014
Dell Services August 2010 - October 2013
Seven Counties Services Inc October 2005 - November 2009
Sykes Enterprises August 2004 - September 2005
Kelly Temporary Services January 2004 - August 2004
Compaq / Hewlett Packard June 2000 - June 2003
Career Connections August 1998 - June 2000
Micro Center April 1997 - August 1998
Skills
Troubleshooting, Windows Server, Windows, Operating Systems, Hardware, Technical Support, Active Directory, Computer Network..., Windows 7, SCCM, Data Center, AIX, Data Backup Solutions, Microsoft Office, Networking, VMware
Education
ATA College
Interconnecting Cisco Networking Devices I
Columbus State Community College
Computer Electronics
IBM Education and Training Center
Lucille Rosso, RN, MSN, CDE's Sykes Enterprises Experience January 2008 - April 2012
Job Certified Diabetes Educator
Industry Hospital & Health Care
Experience
RWJ @ Hamilton June 2012 - Present
Sykes Enterprises January 2008 - April 2012
Innovex March 2007 - January 2008
Lee Memorial Health System October 2003 - March 2007
Aventura Hospital & Medical Center September 2002 - September 2003
Lee Memorial Health System February 2000 - September 2002
Mederi Home Health September 1999 - February 2000
Crozer-Keystone Health System January 1997 - August 1999
Education
LaSalle University
Master of Science, Nursing Administration
Cedar Crest College 1977 — 1981
Bachelor of Science, Nursing
RWJ @ Hamilton June 2012 - Present
Sykes Enterprises January 2008 - April 2012
Innovex March 2007 - January 2008
Lee Memorial Health System October 2003 - March 2007
Aventura Hospital & Medical Center September 2002 - September 2003
Lee Memorial Health System February 2000 - September 2002
Mederi Home Health September 1999 - February 2000
Crozer-Keystone Health System January 1997 - August 1999
Education
LaSalle University
Master of Science, Nursing Administration
Cedar Crest College 1977 — 1981
Bachelor of Science, Nursing
Michael Talbert's Sykes Enterprises Experience October 2009 - July 2012
Job Graphic Design Professional
Industry Graphic Design
Experience
John de la Howe School January 2015 - Present
Ballentine Ford/Lincoln July 2012 - February 2014
Ballentine Ford/Lincoln July 2012 - February 2014
Research In Motion October 2010 - July 2012
Sykes Enterprises October 2009 - July 2012
Skills
Blackberry Enterprise..., Technical Support, Process Improvement, Blackberry, Troubleshooting, Project Management, Customer Service, Microsoft Office, Software Documentation, Team Building, Account Management, Telecommunications, Team Leadership, Cross-functional Team..., Salesforce.com, Customer Retention, Sales, Leadership
Education
Clemson University 1991 — 1996
Bachelor, Fine Arts, Advertising
McCormick High School 1988 — 1991
Diploma
John de la Howe School January 2015 - Present
Ballentine Ford/Lincoln July 2012 - February 2014
Ballentine Ford/Lincoln July 2012 - February 2014
Research In Motion October 2010 - July 2012
Sykes Enterprises October 2009 - July 2012
Skills
Blackberry Enterprise..., Technical Support, Process Improvement, Blackberry, Troubleshooting, Project Management, Customer Service, Microsoft Office, Software Documentation, Team Building, Account Management, Telecommunications, Team Leadership, Cross-functional Team..., Salesforce.com, Customer Retention, Sales, Leadership
Education
Clemson University 1991 — 1996
Bachelor, Fine Arts, Advertising
McCormick High School 1988 — 1991
Diploma
Julie VanDuesen's Sykes Enterprises Experience 1999 - 2004
Job customer assistant at AT&T
Industry Hospital & Health Care
Experience
AT&T October 2011 - Present
Rosegate Village January 2009 - October 2011
Healthwin Specialized Care 2004 - 2008
Sykes Enterprises 1999 - 2004
Skills
Cpr Certified, Vital Signs, Phlebotomy, EKG, Medical Terminology, Hospitals, Healthcare, Direct Patient Care, Patient Education, Medical Records, Patient Safety, Nursing, EMR, HIPAA, Quality Patient Care
Education
Ivy Tech Community College 2008 — 2011
AAs, Medical Assisting
LaSalle High School 1984 — 1988
Diploma, general
AT&T October 2011 - Present
Rosegate Village January 2009 - October 2011
Healthwin Specialized Care 2004 - 2008
Sykes Enterprises 1999 - 2004
Skills
Cpr Certified, Vital Signs, Phlebotomy, EKG, Medical Terminology, Hospitals, Healthcare, Direct Patient Care, Patient Education, Medical Records, Patient Safety, Nursing, EMR, HIPAA, Quality Patient Care
Education
Ivy Tech Community College 2008 — 2011
AAs, Medical Assisting
LaSalle High School 1984 — 1988
Diploma, general
Lori Langley's Sykes Enterprises Experience September 2000 - May 2002
Job Owner, Computer Solutions by Lori
Industry Computer Networking
Experience
Computer Solutions by Lori March 2010 - October 2010
Computer Solutions by Lori March 2010 - October 2010
WL Contractors July 2009 - March 2010
UNICOR August 2004 - April 2009
Denver Public Schools July 2002 - June 2004
IBM March 2000 - March 2004
Sykes Enterprises September 2000 - May 2002
Sykes June 1997 - August 2000
Sykes September 1996 - March 2000
Education
Metropolitan State University of Denver 2007 — 2011
Criminal Justice, IT
Community College of Denver
AA, 5/2011
Emily Griffith Opportunity School
High School Diploma
Computer Solutions by Lori March 2010 - October 2010
Computer Solutions by Lori March 2010 - October 2010
WL Contractors July 2009 - March 2010
UNICOR August 2004 - April 2009
Denver Public Schools July 2002 - June 2004
IBM March 2000 - March 2004
Sykes Enterprises September 2000 - May 2002
Sykes June 1997 - August 2000
Sykes September 1996 - March 2000
Education
Metropolitan State University of Denver 2007 — 2011
Criminal Justice, IT
Community College of Denver
AA, 5/2011
Emily Griffith Opportunity School
High School Diploma
william sonnie's Sykes Enterprises Experience July 2008 - June 2013
Job Workforce manager
Industry Outsourcing/Offshoring
Experience
Corporate Call Center June 2013 - Present
SONNIE'S COMPUTER REPAIR January 2008 - Present
SYKES ENTERPRISES July 2008 - June 2013
Circuit City June 2004 - July 2008
Manor College September 2005 - December 2007
SONCO GRAPHICS January 2005 - January 2007
NORTHEAST REGIONAL LIBRARY September 2002 - May 2004
Skills
Computer Repair, Workforce Management, Real Time, Data Analysis, Computer Maintenance, Visual Basic, C++, HTML, MS Office Suite, EWFM, BPO, Verint, Aspect, Avaya, Call Center, eWFM, Customer Service, Microsoft Office, Troubleshooting, Operations Management, Web Design, Team Leadership, Software Installation, Call Centers, Customer Experience, Analysis, Customer Satisfaction, Process Improvement, Project Management, Outsourcing, Training, Time Management, Inbound Marketing, Leadership, Management, Vendor Management, Team Building, Customer Retention, CRM, Performance Management, Telecommunications, Program Management, Coaching, Account Management, Microsoft Excel
Education
Community College of Philadelphia 2008 — 2009
Manor College 2005 — 2007
Philadelphia Community College
Information Technology; Information Technology
Corporate Call Center June 2013 - Present
SONNIE'S COMPUTER REPAIR January 2008 - Present
SYKES ENTERPRISES July 2008 - June 2013
Circuit City June 2004 - July 2008
Manor College September 2005 - December 2007
SONCO GRAPHICS January 2005 - January 2007
NORTHEAST REGIONAL LIBRARY September 2002 - May 2004
Skills
Computer Repair, Workforce Management, Real Time, Data Analysis, Computer Maintenance, Visual Basic, C++, HTML, MS Office Suite, EWFM, BPO, Verint, Aspect, Avaya, Call Center, eWFM, Customer Service, Microsoft Office, Troubleshooting, Operations Management, Web Design, Team Leadership, Software Installation, Call Centers, Customer Experience, Analysis, Customer Satisfaction, Process Improvement, Project Management, Outsourcing, Training, Time Management, Inbound Marketing, Leadership, Management, Vendor Management, Team Building, Customer Retention, CRM, Performance Management, Telecommunications, Program Management, Coaching, Account Management, Microsoft Excel
Education
Community College of Philadelphia 2008 — 2009
Manor College 2005 — 2007
Philadelphia Community College
Information Technology; Information Technology
David Bisel's Sykes Enterprises Experience April 2013 - October 2013
Job Banking Clerk for Ally Bank at Sykes Enterprises
Industry Financial Services
Experience
Camp Gilead 2014 - Present
Sykes Enterprises April 2013 - October 2013
Currently Available June 2011 - October 2011
Education
Kansas State University 2006 — 2011
Master, Family Financial Planning
Washburn University 1998 — 2001
BBA, Economics, Finance
Camp Gilead 2014 - Present
Sykes Enterprises April 2013 - October 2013
Currently Available June 2011 - October 2011
Education
Kansas State University 2006 — 2011
Master, Family Financial Planning
Washburn University 1998 — 2001
BBA, Economics, Finance
Phillip Dobbs's Sykes Enterprises Experience July 2002 - May 2004
Job pc support tech at n/a between jobs who wants me?
Industry Information Technology and Services
Experience
n/a - between jobs - who wants me? August 2011 - Present
East Central University August 2009 - July 2011
Taco Bell August 2007 - February 2009
Solo Cup March 2007 - July 2007
Interactive Response Technology September 2005 - February 2007
Ballard's Nursing Center January 2005 - August 2005
Sykes Enterprises July 2002 - May 2004
Skills
Access
Education
East Central University 2010 — 2011
n/a, Management Information Systems
Pontotoc Technology CenterOklahoma 2007 — 2008
Comptia A+, Information Technology
Pontotoc Technology Center
City College 2001 — 2002
Business Accounting, Business Accounting
n/a - between jobs - who wants me? August 2011 - Present
East Central University August 2009 - July 2011
Taco Bell August 2007 - February 2009
Solo Cup March 2007 - July 2007
Interactive Response Technology September 2005 - February 2007
Ballard's Nursing Center January 2005 - August 2005
Sykes Enterprises July 2002 - May 2004
Skills
Access
Education
East Central University 2010 — 2011
n/a, Management Information Systems
Pontotoc Technology CenterOklahoma 2007 — 2008
Comptia A+, Information Technology
Pontotoc Technology Center
City College 2001 — 2002
Business Accounting, Business Accounting
Cynthia Reburn's Sykes Enterprises Experience February 2001 - January 2002
Job
Industry
Experience
Bud's Country Corner July 2008 - October 2010
Alps March 2006 - July 2008
Wal-Mart March 2002 - February 2006
Sykes Enterprises February 2001 - January 2002
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Security, Microsoft Office
Education
Henderson Community College
Henderson Community College
AAS, Business Administration; Office Systems
Ross S. Sterling, Baytown, TX
Bud's Country Corner July 2008 - October 2010
Alps March 2006 - July 2008
Wal-Mart March 2002 - February 2006
Sykes Enterprises February 2001 - January 2002
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Security, Microsoft Office
Education
Henderson Community College
Henderson Community College
AAS, Business Administration; Office Systems
Ross S. Sterling, Baytown, TX
Melissa Soboslai's Sykes Enterprises Experience August 2009 - July 2010
Job Premium Technition at Colonial Life Insurance
Industry Insurance
Experience
Colonial Life Insurance November 2010 - Present
Randstad Staffing - Colonial Life Insurance November 2010 - Present
Sykes Enterprises August 2009 - July 2010
Hall Behavioral Health Hospital July 2007 - June 2009
Gilmanton Kid's Korner September 2006 - February 2007
Education
Keene State College
BS, Psychology
Walden University, Online school
MS Mental, Health Counseling
Colonial Life Insurance November 2010 - Present
Randstad Staffing - Colonial Life Insurance November 2010 - Present
Sykes Enterprises August 2009 - July 2010
Hall Behavioral Health Hospital July 2007 - June 2009
Gilmanton Kid's Korner September 2006 - February 2007
Education
Keene State College
BS, Psychology
Walden University, Online school
MS Mental, Health Counseling
Tenisha Pulliam's Sykes Enterprises Experience March 2012 - Present
Job INTERIM HR Assistant at Sykes Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises March 2012 - Present
Sykes November 2011 - March 2012
Goodman's Community Florist May 1998 - October 2011
Start Corporation October 2010 - January 2011
Salvation Army June 2009 - October 2010
Nancy's Homecare Services September 2008 - April 2009
Rock Hill Workforce Center February 2008 - June 2008
Skills
Call Centers, Management, Recruiting
Education
College of Charleston 2002 — 2007
Sociology
Northwestern High school 1999 — 2001
High School Diploma, Liberal Arts and Sciences, General Studies and Humanities
Sykes Enterprises March 2012 - Present
Sykes November 2011 - March 2012
Goodman's Community Florist May 1998 - October 2011
Start Corporation October 2010 - January 2011
Salvation Army June 2009 - October 2010
Nancy's Homecare Services September 2008 - April 2009
Rock Hill Workforce Center February 2008 - June 2008
Skills
Call Centers, Management, Recruiting
Education
College of Charleston 2002 — 2007
Sociology
Northwestern High school 1999 — 2001
High School Diploma, Liberal Arts and Sciences, General Studies and Humanities
Maggie Tighe's Sykes Enterprises Experience July 2009 - March 2014
Job Customer Support Specialist at Abbott Point of Care
Industry Outsourcing/Offshoring
Experience
Abbott Point of Care April 2014 - Present
Sykes Enterprises July 2009 - March 2014
Skills
Workforce Management, Telemarketing, Operations Management, BPO, CRM, Customer Satisfaction, Vendor Management, Outsourcing, Service Delivery, Customer Retention, Call Centers, Contact Centers, Avaya, Customer Experience, Inbound Marketing
Education
American Center for Technical Arts and Sciences 1999 — 1999
Bucks County Community College 1978 — 1979
Abbott Point of Care April 2014 - Present
Sykes Enterprises July 2009 - March 2014
Skills
Workforce Management, Telemarketing, Operations Management, BPO, CRM, Customer Satisfaction, Vendor Management, Outsourcing, Service Delivery, Customer Retention, Call Centers, Contact Centers, Avaya, Customer Experience, Inbound Marketing
Education
American Center for Technical Arts and Sciences 1999 — 1999
Bucks County Community College 1978 — 1979
Treston Montgomery's Sykes Enterprises Experience January 2011 - May 2014
Job Workforce Admin at Time Warner Cable
Industry Information Technology and Services
Experience
Time Warner Cable May 2014 - Present
Sykes Enterprises January 2011 - May 2014
SAFE Federal Credit Union January 2010 - December 2010
SAVANNAH RIVER SITE June 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Analysis, Software Documentation, Process Improvement, Access, Project Management, Lotus Notes, Vendor Management, Oracle, Database Administration, Database Design, Routing, IEX Total View, eWFM, Real Time Monitoring, PLC Ladder Logic, Electrical Engineering, AutoCAD
Education
South Carolina State University 2007 — 2013
Bachelor of Science (B.S.), Electrical Engineering Technologies/Technicians
Central Carolina Technical College 2001 — 2004
Associate of Science (A.S.), Computer Science
Time Warner Cable May 2014 - Present
Sykes Enterprises January 2011 - May 2014
SAFE Federal Credit Union January 2010 - December 2010
SAVANNAH RIVER SITE June 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Analysis, Software Documentation, Process Improvement, Access, Project Management, Lotus Notes, Vendor Management, Oracle, Database Administration, Database Design, Routing, IEX Total View, eWFM, Real Time Monitoring, PLC Ladder Logic, Electrical Engineering, AutoCAD
Education
South Carolina State University 2007 — 2013
Bachelor of Science (B.S.), Electrical Engineering Technologies/Technicians
Central Carolina Technical College 2001 — 2004
Associate of Science (A.S.), Computer Science
Zakia Richardson's Sykes Enterprises Experience August 2009 - June 2010
Job Student at Piedmont Technical College
Industry
Experience
Manpower September 2012 - April 2013
Piedmont Technical College April 2011 - June 2011
Sykes Enterprises August 2009 - June 2010
Goodwill Emporium March 2008 - June 2009
Milliken & Company June 2007 - March 2008
MCIWorldcom/VERIZON September 2001 - February 2004
Pike Nurseries October 2000 - April 2001
Education
Piedmont Technical College 2010 — 2013
Johnson & Wales University
Associate, Business
Piedmont Technical College
Saluda High School
Manpower September 2012 - April 2013
Piedmont Technical College April 2011 - June 2011
Sykes Enterprises August 2009 - June 2010
Goodwill Emporium March 2008 - June 2009
Milliken & Company June 2007 - March 2008
MCIWorldcom/VERIZON September 2001 - February 2004
Pike Nurseries October 2000 - April 2001
Education
Piedmont Technical College 2010 — 2013
Johnson & Wales University
Associate, Business
Piedmont Technical College
Saluda High School
Jill Steimle's Sykes Enterprises Experience April 2010 - October 2012
Job Human Resources Manager at Sykes Enterprises
Industry Human Resources
Experience
Sykes Enterprises April 2010 - October 2012
ACCENT Marketing March 2005 - October 2009
Priority America October 1999 - February 2005
Skills
Multitasking, Employee Relations, Employee Benefits, Business Ethics, Employee Trust, Continuous Improvement, Deferred Compensation, Management, Call Centers, Customer Retention, Employee Engagement, Performance Management, Policy
Education
McKendree University 2007 — 2009
Hanover College 1981 — 1985
Sykes Enterprises April 2010 - October 2012
ACCENT Marketing March 2005 - October 2009
Priority America October 1999 - February 2005
Skills
Multitasking, Employee Relations, Employee Benefits, Business Ethics, Employee Trust, Continuous Improvement, Deferred Compensation, Management, Call Centers, Customer Retention, Employee Engagement, Performance Management, Policy
Education
McKendree University 2007 — 2009
Hanover College 1981 — 1985
Christopher Wainwright's Sykes Enterprises Experience April 2008 - June 2013
Job Financial System Analyst at UCT Inc
Industry Chemicals
Experience
UCT Inc July 2013 - Present
Sykes Enterprises April 2008 - June 2013
Ict group(aquired by sykes) July 2004 - April 2008
Skills
Process Improvement, Call Centers, Vendor Management, Budgets, Outsourcing, Microsoft Excel, Accounts Receivable, Customer Experience, Troubleshooting, Business Analysis, Operations Management, Software Documentation, Training, Microsoft Office, Customer Service, Leadership
Education
Bucks County Community College
Associate of Arts (AA), Computer Science
UCT Inc July 2013 - Present
Sykes Enterprises April 2008 - June 2013
Ict group(aquired by sykes) July 2004 - April 2008
Skills
Process Improvement, Call Centers, Vendor Management, Budgets, Outsourcing, Microsoft Excel, Accounts Receivable, Customer Experience, Troubleshooting, Business Analysis, Operations Management, Software Documentation, Training, Microsoft Office, Customer Service, Leadership
Education
Bucks County Community College
Associate of Arts (AA), Computer Science
Jocelyn Fulwood's Sykes Enterprises Experience 2011 - Present
Job Information Services Professional
Industry Information Services
Experience
Sykes Enterprises 2011 - Present
Education
Morris College 2007 — 2012
Francis Marion University 2005 — 2006
Sykes Enterprises 2011 - Present
Education
Morris College 2007 — 2012
Francis Marion University 2005 — 2006
Matthew Noss's Sykes Enterprises Experience July 2012 - Present
Job Customer Care Representative
Industry Consumer Services
Experience
sykes enterprises July 2012 - Present
iQor April 2011 - September 2011
Belk August 2010 - December 2010
Lander University January 2010 - May 2010
Belk May 2008 - September 2008
Skills
Microsoft Excel, Microsoft Word, Retail, Phone Skills, Customer Service, Customer Retention, Team Leadership, Call Centers
Education
Lander University 2008 — 2013
English Language and Literature/Letters, 3.25
Blythewood High School 2006 — 2008
High School Diploma, English Language and Literature/Letters, 3.0
sykes enterprises July 2012 - Present
iQor April 2011 - September 2011
Belk August 2010 - December 2010
Lander University January 2010 - May 2010
Belk May 2008 - September 2008
Skills
Microsoft Excel, Microsoft Word, Retail, Phone Skills, Customer Service, Customer Retention, Team Leadership, Call Centers
Education
Lander University 2008 — 2013
English Language and Literature/Letters, 3.25
Blythewood High School 2006 — 2008
High School Diploma, English Language and Literature/Letters, 3.0
Cory Goff's Sykes Enterprises Experience 2012 - 2012
Job Crew Trainer at McDonald's
Industry Banking
Experience
McDonald's March 2012 - Present
Applebee's March 2011 - June 2012
Sykes Enterprises 2012 - 2012
Education
University of Phoenix 2010 — 2012
Associate's degree, Information Technology
Hazard Community and Technical College 2008 — 2008
Certificate, Pharmacy Technician/Assistant
McDonald's March 2012 - Present
Applebee's March 2011 - June 2012
Sykes Enterprises 2012 - 2012
Education
University of Phoenix 2010 — 2012
Associate's degree, Information Technology
Hazard Community and Technical College 2008 — 2008
Certificate, Pharmacy Technician/Assistant
JR Miller's Sykes Enterprises Experience February 2012 - Present
Job Maintenance Manager at SYKES ENTERPRISES
Industry Consumer Services
Experience
SYKES ENTERPRISES February 2012 - Present
Linen's N' Things May 2006 - October 2008
Harris Teeter Supermarkets August 1994 - May 2006
Skills
Customer Service, Team Building, Strategic Planning, Call Centers, Coaching, Process Improvement, Sales, Customer Satisfaction, Microsoft Word, Management, Microsoft Office, Inventory Management, Troubleshooting, Team Leadership, Leadership, Operations Management, Microsoft Excel, Continuous Improvement, Performance Management, Employee Relations
Education
Erskine College 1971 — 1974
AB, Liberal Arts and Sciences/Liberal Studies
Greenwood High School 1967 — 1970
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
SYKES ENTERPRISES February 2012 - Present
Linen's N' Things May 2006 - October 2008
Harris Teeter Supermarkets August 1994 - May 2006
Skills
Customer Service, Team Building, Strategic Planning, Call Centers, Coaching, Process Improvement, Sales, Customer Satisfaction, Microsoft Word, Management, Microsoft Office, Inventory Management, Troubleshooting, Team Leadership, Leadership, Operations Management, Microsoft Excel, Continuous Improvement, Performance Management, Employee Relations
Education
Erskine College 1971 — 1974
AB, Liberal Arts and Sciences/Liberal Studies
Greenwood High School 1967 — 1970
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Gregory Zawislak Jr.'s Sykes Enterprises Experience October 2010 - May 2011
Job Operations Supervisor at OfficeMax
Industry Retail
Experience
OfficeMax January 2012 - Present
Auer Cremation Services December 2010 - Present
Ollie's Bargain Outlet May 2011 - January 2012
Sykes Enterprises October 2010 - May 2011
Education
Bucks County Community College 2008 — 2015
Associate of Arts and Sciences (AAS), Criminal Justice
Bensalem Township High School 2004 — 2008
OfficeMax January 2012 - Present
Auer Cremation Services December 2010 - Present
Ollie's Bargain Outlet May 2011 - January 2012
Sykes Enterprises October 2010 - May 2011
Education
Bucks County Community College 2008 — 2015
Associate of Arts and Sciences (AAS), Criminal Justice
Bensalem Township High School 2004 — 2008
Amber Wyrick's Sykes Enterprises Experience June 2012 - February 2013
Job
Industry Accounting
Experience
H & R Block - Jackson, Kentucky June 2010 - Present
Sykes Enterprises June 2012 - February 2013
Wal-Mart - Jackson, Kentucky April 2006 - February 2008
Education
Newtown High School 2002 — 2004
High School Diploma
Hazard Community and Technical College
Associates, Applied Science, Business Management
H & R Block - Jackson, Kentucky June 2010 - Present
Sykes Enterprises June 2012 - February 2013
Wal-Mart - Jackson, Kentucky April 2006 - February 2008
Education
Newtown High School 2002 — 2004
High School Diploma
Hazard Community and Technical College
Associates, Applied Science, Business Management
Jacob Spence's Sykes Enterprises Experience May 2013 - September 2013
Job Graduate from Arkansas Tech University
Industry Mechanical or Industrial Engineering
Experience
MT&A Fire Protection August 2015 - Present
Arkansas Department of Workforce Services June 2015 - June 2015
South Conway County School District May 2014 - September 2014
Sykes Enterprises May 2013 - September 2013
Stick's Deli May 2012 - December 2012
Skills
Team Management, AutoCAD, SolidWorks, Autodesk Inventor, 3D Studio Max, Matlab, Microsoft Office, Microsoft Project, Call Centers, Customer Service, Thermodynamics, HVAC Design, Energy Management, Control Systems Design, Machine Design
Education
Arkansas Tech University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering, 3.08
MT&A Fire Protection August 2015 - Present
Arkansas Department of Workforce Services June 2015 - June 2015
South Conway County School District May 2014 - September 2014
Sykes Enterprises May 2013 - September 2013
Stick's Deli May 2012 - December 2012
Skills
Team Management, AutoCAD, SolidWorks, Autodesk Inventor, 3D Studio Max, Matlab, Microsoft Office, Microsoft Project, Call Centers, Customer Service, Thermodynamics, HVAC Design, Energy Management, Control Systems Design, Machine Design
Education
Arkansas Tech University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering, 3.08
Carla Doyle's Sykes Enterprises Experience June 2012 - March 2015
Job Seeking Employment
Industry Retail
Experience
Sykes Enterprises June 2012 - March 2015
Carla's Child Care June 2003 - March 2012
Bi-Mart September 1998 - January 2003
Express Personnel July 1995 - September 1998
Whitman College July 1991 - May 1995
Education
College of the Ozarks
Bachelor of Science, Majored in English with minors in Business and Journalism, 3.38 GPA
Sykes Enterprises June 2012 - March 2015
Carla's Child Care June 2003 - March 2012
Bi-Mart September 1998 - January 2003
Express Personnel July 1995 - September 1998
Whitman College July 1991 - May 1995
Education
College of the Ozarks
Bachelor of Science, Majored in English with minors in Business and Journalism, 3.38 GPA
danielle gamble's Sykes Enterprises Experience April 2011 - Present
Job Floor supervisor at Sykes Enterprises, Inc.
Industry Consumer Services
Experience
sykes enterprises April 2011 - Present
Sykes Enterprises, Inc. April 2011 - Present
Charleston Southern University August 2010 - May 2011
Skills
Customer Service, Customer Satisfaction, Call Centers, Teamwork, Time Management, Strategic Planning, Social Media, Leadership, Team Leadership, Training, Customer Experience, Data Entry, Microsoft Office
Education
Charleston Southern University 2008 — 2011
Accounting and Business/Management
lake city high school 1999 — 2003
Diploma
sykes enterprises April 2011 - Present
Sykes Enterprises, Inc. April 2011 - Present
Charleston Southern University August 2010 - May 2011
Skills
Customer Service, Customer Satisfaction, Call Centers, Teamwork, Time Management, Strategic Planning, Social Media, Leadership, Team Leadership, Training, Customer Experience, Data Entry, Microsoft Office
Education
Charleston Southern University 2008 — 2011
Accounting and Business/Management
lake city high school 1999 — 2003
Diploma
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Atento
Teletech Holdings, Inc