Experience
USDM.net  June 2015 - Present
Blu Martian   June 2014 - May 2015
LIN Digital Advertising   April 2010 - May 2014
APAC Customer Services   October 2006 - April 2010
Foot Locker  January 2000 - September 2002

Skills
Application Support..., Business Analysis, Quality Assurance, JAD, Scrum, Internal Communications, Microsoft Word, Microsoft Excel, Agile Testing, Agile Methodologies, Software Documentation, User Acceptance Testing, User Experience, Customer Experience, Ruby on Rails, Git, Project Management, R&D, Product Management, Release Management, Incident Management, Application Lifecycle..., Production Support, Subject Matter Experts, Ruby, Web Analytics, Google Analytics, Requirements Gathering, Customer Support, Salesforce.com, Analytics, E-commerce, User Interface Design, SEO, CMS, XML, Web Development, HTML, Online Marketing, WordPress, Mobile Applications, Flash, Digital Media, Email Marketing, Digital Marketing, CSS, Online Advertising, Google Adwords, Web Design, Conversion Optimization

Education
Arizona State University
Bachelor of Arts (B.A.), Communication

City Colleges of Chicago-Olive-Harvey College
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General

Experience
Comcast Cable  July 2014 - Present
H&R block  December 2013 - Present
APAC Customer Services   November 2013 - Present
Jackson Hewitt  November 2012 - Present
blood bank of new york   January 2011 - May 2011
home equity consultants inc   May 2008 - June 2010

Skills
Lotus Notes, Training, Data Entry, Fax, Office Equipment, Access, Call Centers, Telephone Skills, Teamwork, Internet Explorer, Confidentiality, Customer Service, 10 Key, Administrative..., Invoicing

Education
ASA Institute of Business and Computer Technology   2010 — 2011

orange county community college   2009 — 2009
certificate

Experience
American Express Global Business Travel  March 2014 - Present
American Express Business Travel  January 2013 - Present
American Express Business Travel  February 2010 - February 2013
International Process Management Consulting L.L.C.   July 2008 - February 2010
Carlson Hotels Worldwide  June 2007 - June 2008
Carlson Hotels Worldwide  March 2001 - June 2008
IARE   June 2002 - April 2008
infoUSA  June 2000 - December 2000
CalCars   July 1999 - June 2000
APAC customer services   1997 - 1999

Skills
Staff Retention, Product Launch, Strategic Planning, Call Center, Team Building, Process Improvement, Coaching, Team Leadership, Revenue Analysis, Budgets, Forecasting, Customer Service, Call Centers, Leadership, Customer Satisfaction, Management, CRM, Sales, Employee Engagement, Account Management, Training, Marketing Strategy, Sales Management, Customer Experience, Strategy, Cross-functional Team..., Six Sigma, Business Process..., P&L Management, Marketing, Start-ups

Education
Bellevue University   2006 — 2007
MBA, Finance and Marketing

University of Nebraska-Lincoln   1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General

Elkhorn Senior High School   1984 — 1987
HS Diploma, General

Experience
Arizona Army National Guard  August 2010 - Present
APAC Customer Services   December 2013 - August 2014
APAC Customer Services   December 2013 - August 2014
Monkey Burger   December 2012 - December 2013
Purgatory   August 2012 - November 2012
Sears  June 2012 - August 2012

Skills
Microsoft Office, Adobe Creative Suite, Photography, Journalism, Customer Service, Retail, Cash Register, Call Centers

Education
Carrington College-Tucson   2009 — 2010
Medical Billing and Coding

Tucson Accelerated   2007 — 2009
High School

Sahuaro High school   2005 — 2007

Experience
Aerotek  October 2014 - February 2015
Aon Hewitt  April 2014 - June 2014
APAC Customer Services   November 2013 - March 2014
Connextions  June 2013 - November 2013
Convergys  February 2013 - June 2013
Aerotek  November 2012 - January 2013
Connextions  August 2012 - November 2012
Verizon Wireless  October 2006 - February 2011
Fresenius Medical Care  May 1999 - April 2004

Skills
Claim, Employee Benefits, Disability Insurance, Health Insurance, Life Insurance, Commercial Insurance, Property & Casualty..., Medicare, Insurance, Workers Compensation, Customer Service, General Insurance, Long-term Care, Underwriting, Call Centers, HIPAA, Benefits Administration, Term Life Insurance, Managed Care, Claims Management, Fixed Annuities, Health Savings Accounts, Medical Billing, Telephone Skills, Retirement, Liability, Invoicing, Medicaid, Sales, Whole Life, Team Building, Claims Handling, Casualty, Healthcare, Customer Experience, Medicare Part D, Medical Terminology, Medical Coding, Software Documentation, COBRA, Brokers, Casualty Insurance

Education
University of Phoenix   2007 — 2010
Associate of Science (A.S.), Health/Health Care Administration/Management

Allied Health Institute   2011 — 2012
Medical Billing and Coding, Medical Insurance Coding Specialist/Coder

Experience
Saling Consulting   January 2006 - Present
APAC Customer Services   September 2013 - January 2014
Insphere Insurance Solutions  June 2011 - June 2012
21st Century Insurance  November 2010 - May 2011
Pop Warner Grand Association   November 2009 - May 2010
Crisis Nursery  August 2009 - August 2009
StandUp For Kids  December 2008 - August 2009
StandUp For Kids  October 2008 - December 2008
American Marketing Association (AMA), Phoenix Chapter   1996 - December 2008
Grand Canyon University  October 2008 - October 2008

Skills
Google Analytics, Social Media, Copywriting, Leadership, Marketing, Online Marketing, Analysis, Building Relationships, Business Strategy, Social Media Marketing, Marketing Strategy, Online Advertising, Entrepreneurship, Management, Public Speaking, Strategic Planning, Salesforce.com, Direct Sales, Market Research, Small Business, Sales, Competitive Analysis, Solution Selling, Sales Process, Networking, Relationship Marketing, Customer Satisfaction, Budgets, Team Building, Fundraising, Sales Management, Selling, Retirement Planning, Strategy, Coaching, Buy Sell Agreements, Estate Planning, Fixed Annuities, Life Insurance, 401k Rollovers, Disability Insurance, Communication, Digital Marketing, Advertising, Affiliate Marketing, affiliate SEO, Google Adwords

Education
University of Phoenix   2003 — 2005
MBA, Business

Arizona State University   1996 — 2000
Bachelors, Global Business

Google   2014 — 2014
Google AdWords

Sandler Training   2014 — 2014
Sales, Selling skills

Human Communications Institute
Never graduate. Continuous learning, Selling Skills and Effective Communication

LEAN Certification   2011 — 2011
yellow Belt, Performance Improvement

SEMPO Institute   2009 — 2009
Certificate, Search Engine Optimization

Disney Institute   2007 — 2007
Management, Service, Leadership, Loyalty

Paul Guerrero
Speech Communication and Rhetoric

Peak Potentials

Experience
iStream Financial Services  June 2009 - March 2014
APAC Customer Services   July 2012 - September 2012
TechStar Industries   June 2010 - August 2010
Home Depot  March 2009 - June 2009
Tropical Pool & Spa   June 2007 - March 2009

Skills
Customer Service, Word, Excel, PowerPoint, Administrative Support, Microsoft Office, Spreadsheets, Customer Relations, Time Management, Event Planning, Telephone Skills, Public Speaking, Writing, Microsoft Word, Microsoft Excel, Critical Thinking, Editing, Data Entry, Strategic Planning, Recruiting, Leadership, Team Building, Budgets, QuickBooks, Fundraising, Account Management, Marketing, Office Management, Public Relations, Employee Relations, Outlook, Human Resources, Administration, Invoicing, Payroll, Spanish, Team Leadership, Social Networking, Sales, Research, Teamwork, Social Media, Training, Process Scheduler, System Administration, Lotus Notes, Administrative..., Office Administration, Management, Salesforce.com

Education
Portland Actors Conservatory   2013 — 2015
Theatre/Theater

University of Wisconsin-La Crosse   2010 — 2013
Bachelor's of Arts, Communication Studies- Organizational and Professional Communication

University of Wisconsin-Washington County   2007 — 2009
Associates Degree, Arts and Science

Experience
APAC Customer Services   September 2013 - August 2014
Destination Maternity Corporation  November 2012 - December 2013
Headway Workforce Solutions (Ferguson Enterprises)   October 2012 - January 2013
Bank of America  May 2008 - July 2009
Stein Mart  May 2004 - July 2005
Comcast  September 2002 - January 2004
Candy Craze   October 2001 - March 2003
Smurfit-Stone  June 2000 - April 2001

Skills
Troubleshooting, Team Building, Strategic Planning, Java, Coaching, Data Analysis, Process Improvement, Customer Satisfaction, Call Center, Inventory Management, Sales, Time Management, Teamwork, Training, Team Leadership, Conflict Resolution, Management, Banking, Retail, Technical Support, Payroll, Finance, Internet Explorer, Organization &..., Interviews, Call Centers, Customer Service, Employee Training, Typing

Education
Baker College Center for Graduate Studies   2004 — 2007
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services, 3.93 Summa Cum Laude

Elizabethtown Community and Technical College   2001 — 2002
Associate of Arts and Sciences (AAS)

Experience
Rock Island County ETSB   July 1999 - Present
4C Solutions, Inc.   January 1999 - January 2005
APAC Customer Services   July 1996 - January 1999

Education
Augustana College, Rock Island, Illinois   1986 — 1988

Rockridge High School, Taylor Ridge Illinois   1983 — 1986

Experience
wal mart store4440   October 2010 - February 2012
APAC Customer Services   July 2001 - February 2002

Skills
Fashion, Visual Merchandising, Merchandising, Apparel, Styling, Retail, Trend Analysis, Customer Service, Fashion Design, Microsoft Office, Sales, Retail Sales

Education
Kenneth Shuler School of Cosmetology-Columbia   2007 — 2008

lower richland high school   1995 — 2001
dipolma

Experience
Hug A Kids Network   March 2013 - Present
Pomeroy  June 2010 - Present
Connect 123   January 2010 - Present
ITI Solutions Consulting   January 2009 - Present
APAC Customer Services   November 2013 - January 2014
KP Trucking, BMS Logistic Transportation   June 2006 - April 2013
KCS TransferKC Town car Service   August 1993 - July 2010

Skills
Technical Support, Networking, Operating Systems, Management, Software Installation, Information Technology, Computer Security, Information Security, Technical Writing, Logistics, Active Directory, Transportation, Windows 7, Troubleshooting, XP, Windows XP, Network Administration

Education
Colorado Technical University   2009 — 2014
BIT, Information Technology Project Management

American InterContinental University   2010 — 2011
NA, IT Security, Business

Southeast Community College   1987 — 1989
asso, Automotive Engineering

Platte County R III   1968 — 1978
High school, K-12

Experience
LimoLink  October 2014 - Present
JC Penney Salon Dubuque   April 2014 - October 2014
Eastern Iowa Visiting Nurses & Home Health Care, LLC   January 2014 - June 2014
Oasis Salon & Spa   2013 - 2014
GoDaddy.com  November 2012 - January 2013
Zimmerman Buildings, INC   April 2012 - November 2012
Welter Storage Equipment   April 2011 - May 2012
DuTrac Community Credit Union  August 2011 - April 2012
APAC Customer Services   December 2008 - September 2009

Skills
Customer Service, Accounts Payable, Sales, QuickBooks, Microsoft Office, Telecommunications, Communication, Close Attention to..., Time & Attendance, People Skills, Leadership, Accounts Receivable, General Ledger, Work Well Independently, Consulting, Internet, Internet Services, Cosmetology, Payroll Services, Medical Billing, Bookkeeping, Marketing, Data Entry, Payroll, Payroll Taxes, Social Media Marketing, AccountEdge, 10 Key, Filing

Education
Kirkwood Community College   2010 — 2013
Associate's degree, Business Administration and Management, General

Capri College-Cedar Rapids   2006 — 2007
Cosmetology/Cosmetologist, General

Linn Mar High School   2002 — 2006

Experience
Steelco Textile Recycling   January 2014 - Present
Jumer's Casino & Hotel   April 2012 - April 2013
Sears Manufacturing Co.  October 2011 - November 2011
APAC Customer Services   August 2011 - October 2011

Skills
Customer Service, Apparel, Drawing, Microsoft Excel, E-Learning, Hardware, Internet, Internal Audit, Java, 10 Key, Layout, Microsoft Office, Microsoft Word, Social Networking, Network Administration, Network Security, PowerPoint, Proofreading, Painting, Quality Control, Research, Typing, Windows, Windows Server, Warehousing, Youth Mentoring

Education
Grand Canyon University   2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, and Leadership, 3.34

American InterContinental University   2008 — 2009
Bachelor of Science (BS), Criminal Justice and Corrections

United Township High School   1993 — 1997

Experience
Enclosed Auto Transport   June 2013 - Present
APAC Customer Services   November 2012 - September 2013

Skills
iPhone, iPad, Customer Service, Security, Operations Management, Team Building, iPod, Microsoft Word, Employee Training, Social Media, Troubleshooting

Education
Grand Canyon University   2013 — 2016
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology

Grand Canyon University   2011 — 2013
Master of Business Administration (MBA), Finance, 3.94 GPA

Brown Mackie College-Tucson   2007 — 2010
Bachelor of Business Administration (BBA), Business Administration, 3.86 GPA

Experience
APAC Customer Services   August 2014 - Present
Stefanini  March 2014 - August 2014
APAC Customer Services   August 2012 - November 2013
APAC Customer Services   March 2010 - August 2012
Steak n Shake  March 2006 - February 2010

Skills
Customer Satisfaction, Call Center, Team Leadership, Coaching, Root Cause Analysis, Operations Management, Workforce Management, BPO, Call Centers, Performance Management, Management, Customer Experience, Customer Service, IEX, Process Improvement, Outsourcing, Team Building, Training

Education
Ball State University   2001 — 2006
Bachelors, Entrepreneurship and Small Business Management

Experience
InsureMonkey   2013 - Present
UnitedHealthcare  2006 - 2013
City Wide Insulation / Masco Contractor Services   September 2005 - January 2006
Country Kitchens   2004 - 2006
APAC Customer Services   2003 - 2004
Hillcrest Properties   2001 - 2002
Bank Mutual  1999 - 2001

Skills
Medicare, Sales, Sales Process, Call Centers, Cold Calling, Warm Calling, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Oriented, Customer Engagement, Mentoring, Administrative..., Policy, HR Policies, Accounts Payable, Accounts Receivable, Payroll, Employee Training, Transportation, Employee Benefits, Consulting, Microsoft Excel, Food & Beverage, General Ledger, Hospitality Industry, HIPAA, Health, Invoicing, Lead Generation, Microsoft Office, Negotiation, Organization, Office Administration, PowerPoint, Quality Assurance, Research, Restaurants, Tourism

Education
Ashford University   2013 — 2016
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management

Northeast Wisconsin Technical College   2008 — 2015
Health and Disability License, Licensed Insurance Agent in all 50 states, plus continuing education

Northeast Wisconsin Technical College   2006 — 2006
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide

Experience
Gordmans  October 2013 - Present
Securitas Security Services USA, Inc.   September 2006 - September 2013
APAC Customer Services   December 2005 - April 2006
Aerotek Staffing  September 2004 - March 2005

Skills
Surveillance, Security, Asset Protection, Protection, Public Safety, Physical Security, Access, Security Operations, CCTV, Access Control, Investigation, Enforcement, Criminal Justice, First Aid, Loss Prevention, Weapons, Customer Service

Education
Kaplan University-Omaha Campus   2009 — 2010
Bachelor of Arts (BA), Criminal Justice and Corrections

Virginia College at Jackson   2000 — 2002
Associate of Arts (AA), Business/Office Automation/Technology/Data Entry

Bellevue University

Bellevue University

Bellevue University

Experience
Origami Owl  December 2013 - Present
Geneva Worldwide  January 2012 - Present
Avon  April 2011 - May 2014
Aon Affinity Travel Practice   September 2006 - September 2010
UnitedHealth Group  March 2000 - August 2002
APAC Customer Services   September 1998 - January 2000

Skills
Fragrance, Skin Care, Cosmetics, Beauty Industry, Skin Care Products, Hair Care, Fashion, Gifts, Personal Care, Customer Service, Home Based Business, Direct Sales, Bridal Showers, Makeup Artistry, Makeovers, Merchandising, Social Networking, Luxury Goods, Consumer Products, Inventory Management, Glamour, Marketing, Brand Management, Time Management, Marketing Strategy

Education
American InterContinental University
Associate of Science (A.S.), Business Administration and Management, General

Experience
APAC Customer Services   November 2013 - Present
Lane Bryant  January 2013 - October 2013
VALIC  January 2013 - September 2013
Faith & Peace Enterprises Incorporated   April 2004 - December 2012
Faith & Peace Enterprises   2004 - 2012
Marque Learning Center Incorporated   March 2010 - March 2010

Skills
Microsoft Excel, Microsoft Word, PowerPoint, QuickBooks, Filing tax reports, Customer Service, Accounts Payable, Accounts Receivable, Management, Event Planning, Analysis, Social Media

Education
Texas State University   2008 — 2012
Bachelor of Science, Applied Sociology

Angelo State University   2007 — 2008
Business Management

Experience
YPO - Young Presidents' Organization  November 2013 - Present
BT Conferencing  March 2012 - February 2013
BT Conferencing  November 2010 - March 2012
BT Conferencing  March 2006 - November 2010
GCA Services Group  August 2005 - March 2006
APAC Customer Services   October 2004 - June 2005
Affina  August 1997 - June 2004

Skills
Organizational..., Operations Management, Business Management, Call Center Development, Training & Development, Business Transformation, Talent Development, Human Relations, P&L responsibility, Organizational..., Employee Engagement, Call Center, Customer Satisfaction, Coaching, Performance Management, Team Building, Process Improvement, Strategic Planning, Employee Relations, Change Management, Leadership Development, Mentoring, Customer Relations, Talent Management, Telecommunications, Performance Improvement, Problem Solving, Customer Service, Planning, Business Strategy, Staff Development, Organizational Change, Budgeting, Management Development, Instructional Design, Management Consulting, Career Development, Customer Experience, Public Speaking, Program Management, Team Leadership, Team Management, Yellow Belt Lean Six..., Project Planning, Budgets, Management, Call Centers, Leadership, Six Sigma, Start-ups

Education
Hampton University   2013 — 2013
Professional Food Manager Certificate, Food Service, Safety and Protection, HACCP

Kazahskij Universitet Meždunarodnyh Otnošenij i Mirovyh Jazykov   1990 — 1995
Training and Development/Foreign Languages

Piedmont Community College   2012 — 2012
Certification Program, Web Design (HTML, XHTML, CSS)

BT   2012 — 2012
Certification, Lean Six Sigma (Yellow Belt)

ALISON   2013 — 2013
Diploma, Psychology

Experience
University of Missouri - St. Louis  December 2014 - Present
Expert Global Solutions  March 2013 - December 2014
APAC Customer Services   June 2009 - March 2013
Rockwell Collins  January 2008 - July 2008
Peters-Eichler Mechanical   January 2007 - June 2007

Skills
Procurement, Microsoft Office, Process Improvement, Visio, Inventory Management, Negotiation, Operations Management, Strategic Planning, Management, Project Management, Training, Human Resources, SAP, Vendor Management, Integration, Leadership

Education
Colorado Technical University   2009 — 2011
MBA, Logistics/Supply Chain Management

American InterContinental University   2007 — 2008
BBA

University of Missouri-Rolla   2003 — 2006
Metallurgical Engineering

Experience
PublishAmerica, LLLP  November 2009 - Present
APAC Customer Services   December 2008 - May 2009

Skills
Call Centers, BPO, Workforce Management, Outsourcing, Customer Satisfaction, Customer Experience, Contact Centers, Technical Support, Service Delivery, Customer Service, Vendor Management, Inbound Marketing, Avaya, Process Improvement, Performance Management, Troubleshooting, Sla, Call Center Development, Telemarketing, Operations Management

Education
Ashford University   2010 — 2013
Master's degree, Business Management/ Human Resource/Organizational Leadership

Kaplan University   2006 — 2010
Bachelor's degree, Business Management

Experience
Optum  February 2013 - Present
Optum  February 2013 - Present
Optum  November 2010 - Present
UnitedHealthcare  November 2005 - November 2010
APAC Customer Services   2000 - 2005
Young America  April 1997 - February 2000

Skills
Operations Management, Call Center, Capacity Planning, Team Building, Leadership, Process Improvement, Management, Vendor Management, Cross-functional Team..., Business Process..., Strategic Planning, Strategy, Program Management

Education
Albion College   1991 — 1995
B.A., Mathematics & Economics

Experience
Native Rank  June 2014 - Present
New Paradigm Media   February 2014 - June 2014
Homestead Technologies  March 2012 - November 2013
APAC Customer Services   June 2011 - July 2012
Arizona State University  May 2004 - July 2006

Skills
Customer Satisfaction, Consulting, Sales, SEO, SEM, Web Marketing, Inbound Marketing, Web Design, Website Development, Web Content, Web Commerce, Account Management, Customer Experience, Performance Management, Process Improvement, Customer Service, Call Centers, Workforce Management, Call Center Development, Vendor Management, Outside Sales, Avaya, Technical Support, Management, Hiring Personnel, Technical Leadership, Digital Marketing, Marketing, Online Advertising, Online Marketing, Social Media Marketing, Advertising, PPC, Social Media

Education
Arizona State University   2004 — 2008
Mass Communication/Media Studies

Universidad Autónoma de Chihuahua   2006 — 2007
Philosophy

Experience
APAC Customer Services   2009 - 2010
Logans Roadhouse  March 2007 - April 2009

Education
Aledo High School   1996 — 2000

Austin Community College

Experience
Coulée Region Literacy Council   March 2015 - Present
Viterbo University Lumen-Student Newspaper   March 2015 - Present
Wisconsin Election Watch   August 2013 - February 2014
APAC Customer Services   January 2013 - January 2014
Jeff Fitzgerald for United States Senate   December 2011 - May 2012
UW Madison Survey Center   November 2011 - May 2012
Founders Compass   September 2011 - May 2012
University of Wisconsin-Madison College Republicans   August 2010 - May 2012
Wisconsin State Assembly  September 2011 - December 2011
Bucky PR   September 2011 - December 2011

Skills
Microsoft Office, Analyzing MRI Outputs, Dreamweaver, InDesign, Wordpress, Audacity, WordPerfect, Twitter, Facebook, Google Analytics, Google Docs, I Movie, Videography, Hootsuite, Tweet Deck, Blogger, Sound Slides, Press Releases, Event Planning, News Writing, Editorial Writing, Ubuntu, Constant Contact, Social Media, Public Relations, Strategic Communications, Community Outreach, Editorial, Politics, Email Marketing, Nonprofits, Advertising, Event Management, Public Speaking, Leadership, Blogging

Education
University of Wisconsin-Madison   2008 — 2012
BA, Journalism/Strategic Communication, Political Science. and Leadership

American University   2011 — 2011
Journalism and New Media

Arcadia University   2010 — 2010
London Internship

City University London   2010 — 2010

Experience
Aggie Graduate and Professional Community Club   July 2015 - Present
Texas A&M University  September 2015 - Present
Gamma Alpha Omega Sorority, Inc.   January 2013 - June 2015
International Student Association  October 2014 - May 2015
Graduate Student Association (GSA) - Teaching, Learning & Culture Dept.   May 2014 - May 2015
Fulbright Program  July 2013 - May 2015
Graduate Student Council (GSC) at Texas A&M University   June 2014 - January 2015
GSC at Texas A&M University   February 2014 - December 2014
ISA (International Student Association) at Texas A&M University   June 2014 - October 2014
APAC Customer Services   March 2013 - July 2013

Skills
Public Speaking, Teaching, Research, Microsoft Office, Teaching English as a..., Editing, Tutoring, Creative Writing, Spanish, PowerPoint, Social Media, ESL, Language Teaching, Event Planning, Blogging, Social Networking, Curriculum Development, Leadership, Community Outreach, Nonprofits, Program Development, Fundraising, Event Management, Leadership Development, Customer Service, Proofreading, Resume Writing, Prezi, Curriculum Design, Student Development, English Literature, Student Affairs, English grammar, Grammar, Teacher Training, Microsoft PowerPoint, Oratoria

Education
Texas A&M University   2013 — 2015
Master of Education (M.Ed.), Curriculum and Instruction

St. John's University   2014 — 2014

Universidad Latina de Panamá   2009 — 2012
Licenciattura en Inglés, Traducción

Humboldt State University   2008 — 2009
Estudiante de Intercambio, Licenciatura en Inglés

Universidad de Panamá   2006 — 2009
Técnico en Inglés, ESL

Experience
Gospel Hill Baptist Church Inc.   April 2013 - Present
MACKNYC2014   February 2014 - February 2015
ASA Institute of Business & Computer Technology  October 2014 - January 2015
Kelly Services  2010 - 2012
US Department of Commerce, Economic Development Administration  2010 - 2010
National Direct Home Pharmacy, Inc   2005 - 2009
Randstad  1999 - 2005
APAC Customer Services   1996 - 1998

Skills
Customer Service, Microsoft Office, Public Speaking, Government, Research, Project Management, Strategic Planning, Microsoft Excel, Change Management, Program Management, Microsoft Word, PowerPoint, Public Relations, Community Outreach, Management, Quality Assurance, Accounting, Medicare, Nonprofits, Healthcare, Team Building

Education
ASA Institute of Business and Computer Technology   2014 — 2015
Medical Billing and Coding Certificate, Medical Office Administration

Webster University   2007 — 2009
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services

Trident Technical College   1996 — 1998
Associate of Science (AS), Biology/Biological Sciences, General

Orangeburg Calhoun Technical College   1992 — 1995
Phlebotomy Certificate, ADN/Health Sciences

Experience
Self-employed Child Care Provider  May 2006 - Present
YWCA Omaha  November 2009 - January 2010
APAC Customer Services   2004 - 2006

Skills
Non-profits, Crisis Intervention, Leadership, Training, Customer Service, Research, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Community Outreach, Data Analysis, Social Media, Statistics, Teamwork, Policy

Education
Bellevue University   2010 — 2011
Bachelor's of Science, Human and Social Service Administration

Metropolitan Community College   2007 — 2009

Northwest High School

Experience
City of West Linn  July 2014 - Present
Polar Systems, Inc.   August 2012 - August 2014
PPM Technologies  February 2011 - April 2012
Convergence Networks  May 2004 - October 2010
Net IQ / Webtrends   August 2003 - May 2004
Open Systems Solutions   August 2001 - August 2003
APAC Customer Services   June 1999 - August 2001
John Deere Seeding Group  March 1998 - June 1999

Skills
MBA, Executive Support, Vendor Management, Customer Service, Strategic Planning, Strategic IT Management, Capital Budgeting, Disaster Recovery, Business Continuity..., Technology Integration, Security Compliance, VMware Infrastructure, Windows Server, Microsoft Exchange, Corporate Websites, Windows 7, Microsoft Office, Fortinet, Cisco Routing &..., Project Management, Firewalls, Servers, Cisco Technologies, Networking, IT Operations, Management, Hardware, Information Technology, IT Management, Leadership, Security, Troubleshooting, Project Planning, System Administration, VMware, Active Directory, Network Security, Cloud Computing, SharePoint

Education
University of Oregon - Charles H. Lundquist College of Business   2009 — 2011
MBA, Business

Augustana College   1993 — 1997
Bachelor's Degree, Physics / Pre-Engineering, Computer Science, Spanish

Experience
Zomato  June 2015 - Present
APAC Customer Services   September 2013 - June 2015
Dish Network  October 2012 - September 2013
GoDaddy  May 2007 - October 2012
GoDaddy  March 2007 - May 2007
GoDaddy  February 2006 - August 2006
Signs By Tomorrow  March 2004 - February 2006

Skills
Leadership, Management, Microsoft Excel, Microsoft Word, Customer Service, Customer Satisfaction, Event Management, Graphic Design, Photoshop, Adobe Creative Suite, Project Management, Staff Supervision, Customer Experience, Employee Training, Microsoft Office, High Organizational..., Highly detail oriented, Phone Etiquette, Logo Design, Illustrator, InDesign, HTML, Signage, Vinyl Cutting, Banner Designing, PowerPoint, Call Centers, CRM, Team Building, Interviews, Hiring, Training, Team Leadership, Recruiting, Coaching, Operations Management, Process Improvement, Customer Retention

Education
Art Institute of Phoenix   1999 — 2002
Bachelor of Arts Degree, Graphic Design

Washburn University   1998 — 1999
Respiratory Care Therapy/Therapist

St. Francis Community High School   1994 — 1998
High School Diploma, General Studies

Experience
CJ's Childcare   May 2009 - Present
APAC Customer Services   October 2014 - February 2015
AT&T  January 2013 - August 2014

Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership

Education
ECPI University   2015 — 2016

Alamance Community College   2009 — 2013
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching

Experience
Valley Bible Fellowship  June 2015 - Present
Record Union   2014 - Present
USAContactPoint   December 2013 - Present
Heavenly Management USA   June 2013 - Present
Instant Checkmate LLC   April 2012 - Present
APAC Customer Services   2012 - 2012
Zephyr Partners   August 2011 - December 2011
Advanced Call Center Technologies  November 2009 - April 2011
Code 3 Realty & Mortgage Corp   2009 - April 2010
Sears Holdings Corporation  October 2005 - November 2008

Skills
Customer Service, People-oriented, Hospitality, IP PBX, Call Center, Microsoft Office, Front Office, Microsoft Excel, Outlook, 10 Key, Public Speaking, Administrative..., Telephone Skills, Strategic Planning, Call Centers, Customer Satisfaction, Time Management, Invoicing, Team Building, Accounting, Dental Assisting, Dentrix, Sales, Building Relationships, Back Office, Training, Employee Benefits, Technical Support, Human Resources, Employee Relations, Leadership, Data Entry, Cold Calling

Education
Full Sail University   2015 — 2019
Bachelor of Applied Science (BASc), Arts, Entertainment, and Media Management

Smart Horizons   2013 — 2014
Entertainment Management, General Studies

American River College   2005 — 2007
Certified, Dental Hygiene/Hygienist

Experience
Teleperformance  June 2010 - Present
TIGHT Motorsports, Inc.   March 1999 - Present
APAC Customer Services   May 2008 - June 2010
ACS  2006 - 2008
Intelenet Global Services  2005 - 2006
Sykes Enterprises  2002 - 2005
AEGON Americas  1998 - 2002
Sitel  1994 - 1998

Skills
BPO, Call Center, Operations Management, Outsourcing, Lead Generation, Offshoring, Inbound Marketing, Customer Experience, Workforce Management, Vendor Management, Call Centers, CRM, Customer Retention, New Business Development, Start-ups, Management, Telemarketing, Strategy, Strategic Partnerships, Sales, Leadership, Enterprise Software, SaaS, Selling, Sales Management, Business Process, Recruiting, Negotiation, Executive Management, Contact Centers, Team Management, Business Development

Education
Bellevue University   2000 — 2002
Bachelor of Science, International Business Management

American College   1987 — 1989
Financial Planning

Life Underwriters Training Council   1984 — 1989
Financial Planning, Insurance, Investments

University of Nebraska at Omaha   1985 — 1986
Business

Experience
Ecop! Police and Shooting Supply/ Porter Internet Sales LLC   September 2014 - June 2015
APAC Customer Services   July 2014 - December 2014
EPN Services/ Major Deals LLC.   August 2012 - April 2014
ProLogistix  April 2012 - July 2012
Yamaha Motor Corporation, USA  August 2011 - April 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Public Speaking, English, Time Management, Human Resources, Research, Photoshop, Social Media, Windows, Event Planning, Certified Forklift..., Export-Import, Logical Thinker, QuickBooks, Forklift Operation

Education
Rio Salado College   2015 — 2016
Associate of Arts and Sciences (AAS), Business Administration and Management, General

Atlanta Technical College   2013 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services

ITT Technical Institute-Atlanta   2012 — 2013
Associate's degree, Computer Systems Networking and Telecommunications

Experience
SBA Communications  October 2013 - Present
Dell  May 2012 - May 2013
Dell  November 2010 - May 2012
APAC Customer Services   August 2009 - November 2010
Comcast Cable  October 2006 - March 2009
Marriott International  May 2004 - April 2006

Skills
Talent Acquisition, Change Management, Recruiting, Talent Management, Performance Management, Process Improvement, Microsoft Office 2007, Oracle CRM, PeopleSoft, Microsoft Excel, PowerPoint, Organizational..., Negotiation, Employee Engagement, Human Resources, Workforce Planning, New Hire Orientations, Management, Training, Employee Relations, Teamwork, Customer Service, Taleo, Onboarding, Employee Benefits, Applicant Tracking..., Call Centers, College Recruiting, Personnel Management, Interviews, HR Policies, Employee Training, Leadership, Leadership Development, Coaching, Time Management, Team Leadership, Benefits Administration, Customer Satisfaction, Screening Resumes, Screening, Team Management, Team Building, Hiring, Public Speaking, Employment Law, Labor Relations, Organizational..., Technical Recruiting, CRM

Education
Universidad Latina de Panamá   2009 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Development

Experience
O'Reilly Auto Parts  August 2009 - Present
Baylor College of Medicine  May 2013 - June 2013
Scott Community College  August 2011 - July 2012
Advance Auto Parts  March 2009 - August 2009
Bark Avenue  June 2008 - August 2009
Jackson Hewitt Tax Service Inc.  January 2008 - April 2009
Terri's Dogstyling School   October 2006 - September 2008
APAC Customer Services   November 2007 - March 2008
PETCO Animal Supplies, Inc.   September 2006 - October 2006
American TV  May 2006 - July 2006

Skills
Customer Service, Telephone Skills, Microsoft Office, Time Management, Team Building, Data Entry, Retail, Sales, Cashiering, Research, Training, Management, Inventory Management, Customer Satisfaction, Social Media, Critical Thinking, Science, Tutoring, Student Development, Editing, Dog Grooming, Pets, Phone Skills, Planograms, Food Service, Outlook, Public Speaking, Fundraising, Higher Education, Community Outreach, Microsoft Excel

Education
University of Iowa   2015 — 2017
Public Health

Augustana College   2012 — 2014
Bachelor's degree, Pre-Medicine, Biology, Biochemistry, 3.3

Scott Community College   2010 — 2012
Associate of Science (A.S.), Biology, General, 3.7

Terri's Dogstyling School   2007 — 2007
Animal Grooming

Experience
CEVA Logistics  March 2015 - Present
Riverway Business Services  December 2014 - January 2015
Amerigroup  June 2014 - October 2014
General Dynamics Information Technology  September 2013 - April 2014
APAC Customer Services   August 2012 - March 2013

Skills
Healthcare

Education
Austin Peay State University

Experience
Amplify  August 2014 - June 2015
CoreLogic  March 2014 - August 2014
BCBSNC  September 2013 - January 2014
APAC Customer Services   December 2012 - August 2013
G3 Jewelry Inc.   April 2009 - December 2012
The Republik  October 2006 - March 2007

Skills
Call Centers, BPO, Workforce Management, Technical Support, Contact Centers, Customer Experience, Customer Satisfaction, Avaya, Call Center Development, Troubleshooting, Inbound Marketing, Outsourcing, E-commerce, Service Delivery, Sla, Transition Management, Telemarketing, Customer Service, Training, Microsoft Office, PowerPoint

Education
North Carolina Agricultural and Technical State University   2015 — 2019
Bachelor of Information Technology, Computer Engineering

Alamance Community College   2010 — 2011
Information Technology

Guilford Technical Community College   2008 — 2010
Information Technology

James B Dudley High School   2004 — 2006
High School Diploma

Experience
Miller Motte Business College   March 2012 - Present
APAC Customer Services   September 2013 - February 2015
Stevens Henager College  June 2012 - January 2013
Anthem College Online  June 2011 - June 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Management, Program Management, Career Counseling, Training, Leadership, Leadership Development, Interviews, Recruiting, Coaching

Education
Anthem College-Phoenix   2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Business Management

Southern University at Shreveport   2010 — 2011
Associate of Science (A.S.), Business Management

Experience
PedidosYa   February 2014 - November 2014
-  August 2013 - February 2014
APAC Customer Services   August 2012 - August 2013
Source Commodities CO   December 2010 - August 2012
ei-Log Export, Import and Logistics   September 2009 - February 2011

Skills
International Trade, Dynamic, Fluent English, Spanish, Brazilian Portuguese, International Logistics, International Sales, International Business, Export, Negotiation, English, Logistics, New Business Development, Import, Shipping, Project Planning, Management, Vendas internacionais, Comércio internacional, Exportação, Negociação

Education
Anhanguera Educacional   2005 — 2009
Bachelor's, Business Administration with International Trade

Universidade Banco do Brasil   2011 — 2011
International Trade, International Trade - Letter of Credit - Drawback

Experience
Roll Enterprises   April 2015 - Present
Boystown National Research Hospital  March 2014 - February 2015
Select Auto Omaha   July 2012 - September 2014
Sperling Industries USA Inc   September 2000 - April 2012
APAC Customer Services   November 1997 - August 2000

Skills
Accounts Payable, Customer Service, Accounts Receivable, Invoicing, Accounting, QuickBooks, Spreadsheets, Time Management, Finance, Journal Entries, Budgets, Excel, Word, Outlook, Administrative Support, Data Entry, Inventory Management, Customer Relations, Problem Solving, Fax, Event Planning, Research, Teamwork, Telephone Skills, Documentation, Billing, Budgeting, Office Administration, Coordination, Writing, Expenses, Windows, Editing, Purchasing, Purchasing Negotiation, Purchasing Processes, Project Purchasing, Cost Management, Cost Accounting, Cost Reporting, Detailed Organization, Account Management, Billing Process, Inventory System, Inventory Control, Management, Account Reconciliation, Negotiation, Contract Negotiation, Contract Management

Education
Bellevue University   1996 — 1997
Not completed - business management/accounting, Accounting and Business/Management

Central High School   1993 — 1995
Diploma, High School/Secondary Diplomas and Certificates

Experience
GoDaddy  August 2014 - Present
Revana  January 2013 - November 2013
TriVita  November 2010 - April 2012
Jumers Casino & Hotel  February 2008 - April 2010
Sears Automotive Center  2007 - 2008
APAC Customer Services   October 2004 - April 2006

Skills
Product Marketing, Lead Generation, Salesforce.com, Demand Generation, Product Management, CRM, SEM, Marketing Strategy, Competitive Analysis, Business Development, Google Adwords, Analytics, Google Analytics, Marketing Management, Email Marketing, SEO, Marketing, Cross-functional Team..., Project Management, Online Marketing, Microsoft Office, Salesforce Training, Account Management

Education
Arizona State University   2014 — 2017
BS Electrical Engineering, Electrical and Electronics Engineering

Mesa Community College   2010 — 2014
Associate of Science (A.S.), Mechanical Engineering

Mesa   2012 — 2013
Associate's degree, Mechanical Engineering

Experience
APAC Customer Services   2013 - 2014
Ukpeagvik Inupiat Corporation  August 2011 - 2013
DenaliTEK  2010 - 2010
GCI - General Communication Inc.  2006 - 2009
ATT/2Wire/Volt   2008 - 2008

Skills
Computer Hardware, Troubleshooting, Software Installation, VPN, Customer Relations, Windows, Active Directory, Customer Service, Outlook, Windows 7, Blackberry, Hardware, Microsoft Word, Numara Track-It, Windows Server, System Administration, Microsoft Exchange, Technical Support, Microsoft Excel, VoIP, LAN-WAN, System Deployment, Switches, Routers, SharePoint, Wireless Networking, A+ Certified, Desktop Support, Help Desk Support, BMC Remedy, Microsoft Office, Excel, Word, XP, Internet Explorer, Printers, Laptops, Problem Solving, Dell Computers, Blackberry Enterprise..., Service Desk, Dell Workstations, Wikis, Network Administration, Microsoft Certified..., Citrix, Cisco Technologies, Windows XP

Education
CDC Train
Public Health Continuing Education/Personal Enrichment

Central Texas College   2014 — 2015
3.67

Alaska Pacific University
Business Administration

Hallmark College of Technology/Hallmark College of Aeronautics   2008 — 2008
Computer Network Systems Technologies, 3.6

Experience
Healthways  November 2010 - Present
Prescription Solutions  January 2005 - November 2010
Walgreens Health Initiatives  2002 - 2005
APAC Customer Services   2002 - 2005
Stream  2002 - 2003
TeleSpectrum Worldwide  1998 - 2002
IDRC  1998 - 2002
IDRC  1997 - 2002
TraveLodge Call Center   1994 - 1998
Travelodge  1994 - 1997

Skills
Customer Service, Budgets, Time Management, Strategic Planning, Project Management, Healthcare, CRM, Customer Satisfaction, Process Improvement, Human Resources, Team Building, Vendor Management, Change Management, Program Management, Leadership, Call Centers, Sales Management, Training, Customer Retention, Coaching, New Business Development, Management, Operations Management, Sales, Call Center, Business Development, Account Management, Leadership Development, Team Leadership, Start-ups, Marketing, Cross-functional Team..., Performance Management, Employee Relations, Outsourcing, Recruiting, Contract Negotiation, Employee Training, Strategy, Customer Experience, Organizational..., Software Documentation, Workforce Management, Executive Management, Business Process..., P&L Management, Public Speaking, Healthcare Management, Medicare, Managed Care

Education
University of Phoenix   1996 — 1996
Business Management

Arapahoe Community College   1992 — 1994
Interior Design

The University of Texas at San Antonio   1979 — 1981
Music Education

Experience
Thrivent Financial  March 2014 - Present
Aerotek  August 2012 - March 2014
Baker & Taylor  February 2012 - August 2012
Anderson Merchandisers  July 2011 - August 2012
Office Team  June 2011 - June 2011
Alpine Access  November 2010 - March 2011
APAC Customer Services   August 2010 - November 2010
COST CUTTERS FAMILY HAIR SALON  May 2007 - June 2010
Georgia-Pacific LLC  September 2001 - June 2007

Skills
Inventory Management, Advertising, Customer Service, Social Media, Visual Merchandising, Microsoft Office, Merchandising, Team Building, Management, Microsoft Word, Time Management, Data Entry, Inbound calls, Cosmetology, Consumer Products, At Multitasking, Call Centers, Teamwork, Soft Skills, Compassion, Family Studies

Education
University of Wisconsin-Stout   2013 — 2016
Bachelor's degree, Human Development and Family Studies, General

University of Wisconsin-Green Bay   2012 — 2013
Interdisciplinary Studies

Argosy University   2010 — 2012
Bachelor's degree, Psychology, G.P.A. 3.36

Experience
United Recovery Systems LP  August 2014 - Present
APAC Customer Services   June 2012 - May 2014
NCO Customer Management, Inc.   November 2008 - June 2012
Dell  February 2008 - October 2008
Dell  June 1999 - October 2008
AGLCC   2007 - 2008
Out Youth  2003 - 2008
Human Rights Campaign  2003 - 2008
HRC Austin   2005 - 2007
First USA Bank  1997 - 1999

Skills
Instructional Design, Performance Consulting, ADDIE, Leadership Development, Deployment, E-learning, Blended Learning, Adult Education, Organizational..., Training Delivery, Talent Management, Coaching, Instructor-led Training, Succession Planning, Captivate, Needs Analysis, Performance Management, Change Management, Human Performance, Instructional Technology, Blended Learning..., Learning Management, Curriculum Design, Distance Learning, Employee Engagement, Organizational..., E-learning Development, ILT, Workplace Learning, Learning Technology, Online Training, Classroom Instruction, Curriculum Development, Web-based Training, Team Building, Organizational Learning, Learning Solutions, Emotional Intelligence, 360 Feedback, Organizational Design, Strategic Planning, MBTI, Personal Development, Culture Change, Educational Technology, BPO, Call Centers, E-Learning, Leadership, Outsourcing

Education
American InterContinental University   2007 — 2009
Master of Business Administration (M.B.A.), Organizational Psychology & International Business

American InterContinental University   2005 — 2007
Bachelor of Arts (B.A.), Project Management

Experience
Global Interactive Services  June 2014 - Present
The Heller Group  June 2013 - June 2014
iPacesetters, LLC.   September 2012 - June 2013
TCIM Services  January 2006 - August 2012
LiveBridge  August 2003 - December 2005
Center Partners  August 2001 - July 2003
TeleTech  January 1999 - July 2001
Sprint Telecenters   October 1996 - December 1999
Brookstone  October 1995 - September 1996
APAC Customer Services   September 1993 - September 1995

Skills
Call Center, Workforce Management, Customer Experience, BPO, Outsourcing, Strategy, Business Analysis, Inbound Marketing, Vendor Management, Account Management, Telemarketing, Contact Centers, Call Centers, Management, Start-ups, Customer Retention, Leadership, Telecommunications, Lead Generation, Customer Satisfaction, Solution Selling, Performance Management, Coaching, Executive Management, CRM, Operations Management, Financial Services, Team Leadership, Team Building, New Business Development, Change Management, Process Improvement, VoIP, Team Management, Avaya, Forecasting, SaaS, Program Management, Cross-functional Team..., IVR, Customer Acquisition, Strategic Planning, Business Development, Sales Operations, Telephony, Managed Services, Direct Sales, Salesforce.com, P&L Management, Sales Management

Education
Arizona State University   1986 — 1987

Experience
First Data Corporation  January 2013 - Present
West Corporation  May 2011 - January 2013
Fiserv  August 1999 - May 2011
APAC Customer Services   June 1997 - August 1999
WorldCom  June 1996 - June 1997
ITI Marketing Services  February 1991 - June 1996
KPMG  March 1988 - December 1991

Skills
Vendor Management, Program Management, Business Analysis, Project Portfolio..., Process Improvement, Agile Project Management, PMP, CSM, CRM, Scrum, Integration, MS Project, Quality Assurance, Software Documentation, SharePoint, Software Development, Telecommunications

Education
Bellevue University   2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management

Bellevue University   1994 — 1997
B.S., Business Administration

Western Carolina University   2001 — 2002
Certificate, Project Manager

Experience
UnitedHealth Group  July 2015 - Present
UnitedHealth Group  July 2014 - July 2015
UnitedHealth Group  October 2008 - July 2014
APAC Customer Services   May 2003 - October 2008
TPG TeleManagement  1999 - 2003

Education
Bellevue University   2000 — 2003
Bachelors, Organizational Communication

Experience
MBS, LLC.   2006 - Present
First Sun Consulting, LLC- Outplacement Services   2006 - Present
eLoyalty  2004 - 2006
First Sun Consulting, LLC- Outplacement Services   2001 - 2004
eLoyalty  1999 - 2001
APAC Customer Services   1998 - 1998
ICT Group  1996 - 1998
Amtrak  1990 - 1995
Econo Lodges of America   1984 - 1990
Best Western International  1976 - 1985

Skills
Outsourcing, CRM, Call Center, Business Analysis, Business Transformation, Management Consulting, Integration, Workforce Management, Strategic Planning, Business Strategy, Business Process..., Performance Management, Call Centers, Employee Engagement, Change Management, Environmental Impact..., Contact Center...

Education
Arizona State University
BS, Business Administration

Experience
Affinion Group  September 2010 - Present
The Results Companies  February 2007 - July 2010
APAC Customer Services   May 2006 - February 2007
PeopleSupport  November 2004 - May 2006
American Express Business Travel  November 1996 - August 2004

Skills
Sales Operations, Training, Call Centers, Operations Management, Customer Satisfaction, CRM, Management, Vendor Management, Operational Excellence, Call Center, Client Services, Customer Experience, Contact Centers, Performance Management, Program Management, Strategy, Telemarketing, Team Building, Leadership, Human Resources, Account Management, Negotiation, Workforce Management, Process Improvement, Strategic Planning, Customer Service, Employee Training, Outsourcing, P&L Management, Networking, Budgets, Cross-functional Team..., Service Delivery, Recruiting, Customer Retention, Quality Assurance, Change Management, Business Process..., Customer Acquisition

Education
University of Phoenix   2001 — 2003
M.B.A, Global Management

Arizona State University   1997 — 2001
B.S., Agribusiness

Experience
Safeway  July 2013 - Present
Cbeyond  September 2007 - May 2013
APAC Customer Services   July 2005 - August 2006
IKON Office Solutions  December 2003 - April 2005
SimplexGrinnell  September 2001 - July 2002
Allergan Pharmaceutical   May 2000 - August 2000

Skills
Deferred Compensation, Employee Relations, Human Resources, Onboarding, Talent Acquisition, Leadership, Training, Recruiting, Job Descriptions, Talent Management, Management, Interviews, Personnel Management, Employee Benefits, HRIS, Policy, FMLA, Applicant Tracking..., New Hire Orientations, College Recruiting, Succession Planning, Career Development, Benefits Administration, Technical Recruiting, Employee Engagement, Performance Management, Workforce Planning, Temporary Placement, Internet Recruiting, Sourcing, Employee Training

Education
Baylor University - Hankamer School of Business   1997 — 2001
BBA, HR

Experience
NCO Financial Systems, Inc.   January 2014 - Present
I am in transition and am actively networking to further my career.   January 2015 - February 2015
APAC Customer Services   July 2013 - January 2014
Colonial Life  December 2011 - March 2012
Direct Alliance  June 2011 - October 2011
Permanent General Assurance Corporation   November 2009 - March 2011
NCSPlus Incorporated  May 2009 - July 2009
U.S. Army   October 1969 - April 1972

Skills
Insurance, Sales, Employee Benefits, Health Insurance, Direct Sales, Sales Operations, Cold Calling, Customer Retention, Life Insurance, Time Management, Sales Management, Term Life Insurance, Account Management, Training, Customer Service, Recruiting, Disability Insurance

Education
Arizona State University   1972 — 1978
Bachelor of Music, Instrumental Music

Coronado High School   1964 — 1967
High School Diploma

Arizona State University
Bachelor of Music, Instrumental Music

Experience
U-Haul Moving and Storage Company   July 2014 - Present
Opportunity Village  December 2012 - April 2013
APAC Customer Services   January 2012 - April 2012
The Berry Company  December 2004 - April 2009

Skills
Customer Service, Sales, Microsoft Office, Microsoft Word, Account Management, Marketing, Leadership, PowerPoint, Social Media, Training/Coaching, Proofreading, Cash Handling, 10 Key, Insurance Verification, Filing/Scanning, Document Production

Education
Sanford-Brown College-Dallas   2009 — 2010
Certificate of Completion, Medical Billing and Coding, 3.8 GPA

Alamogordo Community College
High School

Experience
Medely Communications   July 2010 - Present
Comcast Interactive Media  August 2005 - April 2009
APAC Customer Services   October 2004 - June 2005

Skills
SQL, Microsoft SQL Server, Windows Server, Java, HTML, JavaScript, Windows, XP, Troubleshooting, Computer Hardware, Operating Systems

Education
Arizona State University   1974 — 1979
Bachelor's degree, Experimental Psychology

Experience
APAC Customer Services   November 2014 - Present
Agape Counseling  December 2010 - November 2014
Davis and Davis Janitorial   January 2008 - October 2010
Terminix  April 2006 - September 2007
Equidate   March 2004 - June 2005

Skills
System Administration, Outlook, Windows, Customer Service, Microsoft Word, PowerPoint

Education
Westwood College - Denver North   2010 — 2012
Business Administration and Management, General, 3.55

American InterContinental University   2008 — 2009
Associate of Arts (AA), Business Administration and Management, General, 3.35

Experience
DealerTrack  September 2005 - Present
The Home Depot  January 2000 - September 2005
APAC Customer Services   August 1998 - August 1999

Skills
Training, Customer Service, Outlook, Management, Selling, Sales, Customer Satisfaction, Negotiation, Team Building

Education
American River College
Human Services AA

Experience
APAC Customer Services   October 2013 - Present
Fastsigns  May 2012 - Present
Freelance animator  June 2012 - July 2012
Recognition Worx   August 2006 - November 2009

Skills
Adobe Creative Suite, Graphic Design, 3D, p, Illustration, Flash Animation, Creativity, Microsoft Word, Animation, Problem Solving, Final Cut Pro, Motion Graphics, Layout, Storyboarding, Graphics, Character Animation, Vector Illustration, Flyers, Art, Photoshop, Typography, Art Direction

Education
Century College   2011 — 2013
Visual Communications Technology, 3D animation, Motion Graphics

Alexandria Technical College   2003 — 2005
AAS, Communication Art and Design

Experience
No Company  January 2011 - January 2011
Southwest Securities, FSB  January 2006 - January 2011
APAC Customer Services   August 2000 - February 2001
First National Bank of Midland  June 1996 - October 1998

Skills
Regional Managers, Temporary Staffing, Recruiter, Accounts Payable, Auditing, Banking, Business Development, Call Centers, Credit, Customer Service, Employee Training, Human Resources, Interviews, Loans, Management, Recruiting, Training, Team Building

Education
The University of Texas at Austin   1984 — 1986

Austin Community College   1985 — 1985

Experience
APAC Customer Services   September 2011 - Present
Peu enterprises   March 2009 - December 2010
Mepro pharma ltd.   December 2007 - December 2008
Cipla Ltd.  April 2007 - December 2007

Skills
Quality Assurance

Education
Ashworth University   2012 — 2013
Diploma, Pharmacy Technician/Assistant

Gupta College of Technological Sciences   2003 — 2007
Bachelor's degree, Pharmacy

Experience
APAC Customer Services   June 2010 - Present
Sutherland Global Services  January 1996 - June 2010
Frontier Communications  June 1986 - January 1996

Skills
Vendor Management, Sales, Executive Management, Cost Control, Performance Improvement

Education
Alfred University   1982 — 1985
Bachelor of Science (BS), Business Administration and Management, General

Experience
APAC Customer Services   June 2013 - Present

Skills
Customer Service, Sales

Education
Bryant & Stratton College-Hampton   2010 — 2012
Associate of Science (A.S.), Human Resources

Experience
DORS  February 2007 - October 2011
APAC Customer Services   August 2005 - January 2006
Arby's Restaurant Group  August 2004 - February 2005

Skills
Customer Service, Food, Organization, Flexibility, Fast Food, Fast Learner, Telecommunications, Windows Services, Communication, Problem Solving, Time Management, Computer/Technical..., Driving License, Interpersonal Skill, Work Under Minimal..., Cash Register, Cashiering, Cooking, Food Safety, Food Safety Management..., Childcare, Laundry, Food Preparation, Sales, Dishwashing, Inventory, Supply Ordering, Hiring Employees, Schedules, Flexible Schedule, Research, Lawn Care, Dust, Sweeping, Mops, Window Cleaning, Carpet Cleaning, Floor Cleaning, Bathrooms, Assembly Lines, Stocking, Typing, Filing

Education
Ashford University   2011 — 2016
Bachelor's degree, Health/Health Care Administration/Management

Rock Falls Township High School   2002 — 2006
High School Diploma

Experience
iQor  August 2012 - Present
CCI  March 2012 - July 2012
APAC Customer Services   September 2009 - May 2011

Skills
Microsoft Office, Microsoft Excel, Communication, Multi-line Phone, Answering Phones, Problem Solving, Finance, Payment Systems, Multi Tasking, Customer Satisfaction, Exceptional Listener, Resolving Issues

Education
Brookline College-Tucson   2010 — 2011
Bachelor of Applied Science (BASc), Medical/Clinical Assistant

Florida State University   1982 — 1984
None, Business Administration and Management, General

Experience
APAC Customer Services   June 2011 - December 2014
Sodexo  August 2009 - May 2011

Skills
Customer Service, Customer Retention, Volunteering, Microsoft Office, Sales, Marketing, Networking, Filing, Entrepreneurship, Conflict Resolution, Quota Achievement, Office Administration, Customer Satisfaction, Training, Team Leadership, Leadership, Call Centers

Education
Ashford University   2014 — 2016
Business Administration and Management, General

University of Wisconsin Colleges Online   2013 — 2014
Business, Management, Marketing, and Related Support Services

University of Wisconsin-Eau Claire   2009 — 2011
Business, Management, Marketing, and Related Support Services

Sparta High School   2006 — 2009
Diploma

Experience
AT&T Mobility  2010 - 2013
APAC Customer Services   December 2007 - December 2008
Pilot Flying J  March 2004 - December 2007

Education
Ashford University   2013 — 2014
Bachelor's degree, Organizational Leadership, 3.65

Scott Community College   2009 — 2010
Associate of Arts (AA), Business Administration and Management, General, 3.8

Kaplan University-Davenport Campus   2009 — 2009
Business Administration and Management, General, 4.0

Muscatine Community College   1999 — 2000
Special Education and Teaching

Experience
APAC Customer Services   September 2009 - Present
Conway Truckload  January 2004 - September 2009

Education
Neosho Beauty College
Cosmetology

Neosho High School

Experience
Diamondback Drugs  March 2015 - Present
APAC Customer Services   October 2014 - January 2015
CVS Health  June 2013 - September 2014
Banner Health  September 2012 - June 2013
Southwest Ambulance  September 2011 - July 2012

Education
Penn Foster Career School   2010 — 2011
pharmacy tech

Arizona State University   2005 — 2008
Computer Graphics