APAC Customer Services

Industry: Outsourcing company


Headquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization

APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

APAC Customer Services Employees

Francine Bensinger Francine Bensinger Greater Chicago Area Details
Francine Bensinger's APAC Customer Services Experience 2004 - 2005
Job Web Content Writer at Freelancer
Industry Internet
- Freelancer  January 2007 - Present
APAC Customer Services   2004 - 2005

Content Writing, SEO copywriting, Web Content, Content Strategy, Blogging, SEO, Copywriting, WordPress, Content Management, Copy Editing, Web Content Management, CMS, Proofreading, Journalism, Editing, Creative Writing

American Public University System
Bachelor's of Art, English Language and Literature, General

Brian Alvarez-Bailey Brian Alvarez-Bailey Austin, Texas Details
Brian Alvarez-Bailey's APAC Customer Services Experience October 2006 - April 2010
Job Technical Architect, Managed Services at USDM.net
Industry Information Technology and Services
USDM.net  June 2015 - Present
Blu Martian   June 2014 - May 2015
LIN Digital Advertising   April 2010 - May 2014
APAC Customer Services   October 2006 - April 2010
Foot Locker  January 2000 - September 2002

Application Support..., Business Analysis, Quality Assurance, JAD, Scrum, Internal Communications, Microsoft Word, Microsoft Excel, Agile Testing, Agile Methodologies, Software Documentation, User Acceptance Testing, User Experience, Customer Experience, Ruby on Rails, Git, Project Management, R&D, Product Management, Release Management, Incident Management, Application Lifecycle..., Production Support, Subject Matter Experts, Ruby, Web Analytics, Google Analytics, Requirements Gathering, Customer Support, Salesforce.com, Analytics, E-commerce, User Interface Design, SEO, CMS, XML, Web Development, HTML, Online Marketing, WordPress, Mobile Applications, Flash, Digital Media, Email Marketing, Digital Marketing, CSS, Online Advertising, Google Adwords, Web Design, Conversion Optimization

Arizona State University
Bachelor of Arts (B.A.), Communication

City Colleges of Chicago-Olive-Harvey College
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General

Debbie Bailey-Roekle Debbie Bailey-Roekle De Pere, Wisconsin Details
Debbie Bailey-Roekle's APAC Customer Services Experience November 2005 - February 2013
Job Relationship Agent Advisor Program at Ameriprise Auto & Home Insurance
Industry Insurance
Ameriprise Auto & Home Insurance  June 2013 - Present
American Republic Insurance Services  November 2012 - June 2013
APAC Customer Services   November 2005 - February 2013
APAC Customer Services   November 2005 - October 2012
Sitel  February 1998 - May 2003
GTE/Verizon Communications  August 1994 - February 2000
GTE  August 1992 - February 1998

BPO, Blackberry, Outsourcing, Call Center, Customer Experience, Vendor Management, Customer Satisfaction, Operations Management, Workforce Management, Process Improvement, Customer Service, Sla, Call Center Development, Service Delivery, Management, CRM, Team Leadership, Contact Centers, Call Centers, Recruiting, Training, Technical Support

American InterContinental University   2003 — 2005
BA, Business & Finance

Villanova University   2004 — 2004
Six Sigma Certificate, Green Belt

Villanova University   2003 — 2004
Certification, Six Sigma - Green Belt

Herzing University   1989 — 1991
Associate, Electronics

University of Wisconsin Extension - Manitowoc   1987 — 1989
Associate, Computer Science

Jacqueline Pearson Jacqueline Pearson Sarasota, Florida Details
Jacqueline Pearson's APAC Customer Services Experience November 2013 - Present
Job dispatcher
Industry Information Technology and Services
Comcast Cable  July 2014 - Present
H&R block  December 2013 - Present
APAC Customer Services   November 2013 - Present
Jackson Hewitt  November 2012 - Present
blood bank of new york   January 2011 - May 2011
home equity consultants inc   May 2008 - June 2010

Lotus Notes, Training, Data Entry, Fax, Office Equipment, Access, Call Centers, Telephone Skills, Teamwork, Internet Explorer, Confidentiality, Customer Service, 10 Key, Administrative..., Invoicing

ASA Institute of Business and Computer Technology   2010 — 2011

orange county community college   2009 — 2009

Darci Drury Darci Drury Phoenix, Arizona Area Details
Darci Drury's APAC Customer Services Experience August 2013 - February 2015
Job Wells Fargo
Industry Human Resources
Wells Fargo (Recruiter 2)   February 2015 - Present
University of Phoenix (Faculty Member)   June 2009 - Present
APAC Customer Services   August 2013 - February 2015
University of Phoenix  June 2008 - August 2013
University of Phoenix  March 2007 - July 2008
American Mortgage Specialists  May 2005 - May 2006
HMS Host  April 2003 - May 2005
Texas Roadhhouse   November 2000 - April 2003

Critical Thinking, Staff Development, Microsoft Excel, Employee Engagement, High Performance Teams, Adaptation, Higher Education, Adult Education, Teaching, E-Learning, Leadership Development, Distance Learning, Management, Recruiting, Training, Leadership

University of Phoenix   2011 — 2012
MBA/HCM, Health Care Management

University of Phoenix   2008 — 2009
Master's, Management

Arizona State University   2004 — 2006
Bachelor's, Business Administration

Daniel Hoesing Daniel Hoesing Greater Omaha Area Details
Daniel Hoesing's APAC Customer Services Experience 1997 - 1999
Job Director: Global Operational Environment at American Express Global Business Travel
Industry Management Consulting
American Express Global Business Travel  March 2014 - Present
American Express Business Travel  January 2013 - Present
American Express Business Travel  February 2010 - February 2013
International Process Management Consulting L.L.C.   July 2008 - February 2010
Carlson Hotels Worldwide  June 2007 - June 2008
Carlson Hotels Worldwide  March 2001 - June 2008
IARE   June 2002 - April 2008
infoUSA  June 2000 - December 2000
CalCars   July 1999 - June 2000
APAC customer services   1997 - 1999

Staff Retention, Product Launch, Strategic Planning, Call Center, Team Building, Process Improvement, Coaching, Team Leadership, Revenue Analysis, Budgets, Forecasting, Customer Service, Call Centers, Leadership, Customer Satisfaction, Management, CRM, Sales, Employee Engagement, Account Management, Training, Marketing Strategy, Sales Management, Customer Experience, Strategy, Cross-functional Team..., Six Sigma, Business Process..., P&L Management, Marketing, Start-ups

Bellevue University   2006 — 2007
MBA, Finance and Marketing

University of Nebraska-Lincoln   1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General

Elkhorn Senior High School   1984 — 1987
HS Diploma, General

Matthew Zastrow Matthew Zastrow Green Bay, Wisconsin Area Details
Matthew Zastrow's APAC Customer Services Experience January 2010 - November 2013
Job Assistant Store Manager
Industry Retail
Mills Fleet Farm  June 2015 - Present
Mills Fleet Farm  November 2013 - Present
APAC Customer Services   January 2010 - November 2013
APAC Customer Services   May 2002 - December 2009
Sitel  August 1997 - October 2001

Training, Training Delivery, Customer Experience, Onboarding, Call Centers, Performance Management, Management Development, BPO, Employee Engagement, Human Resources, Soft Skills, Employee Relations, Employee Training, Outsourcing, Team Management, Workforce Management, Retail

American Public University System   2011 — 2014
Bachelor of Business Administration (BBA), International Business Management

Herzing University-Madison   1993 — 1995
Associate of Science (AS), Mechanical / Electronic Design

Elizabeth Fournier Elizabeth Fournier Tucson, Arizona Details
Elizabeth Fournier's APAC Customer Services Experience December 2013 - August 2014
Job Public Affairs Specialist at Arizona Army National Guard
Industry Restaurants
Arizona Army National Guard  August 2010 - Present
APAC Customer Services   December 2013 - August 2014
APAC Customer Services   December 2013 - August 2014
Monkey Burger   December 2012 - December 2013
Purgatory   August 2012 - November 2012
Sears  June 2012 - August 2012

Microsoft Office, Adobe Creative Suite, Photography, Journalism, Customer Service, Retail, Cash Register, Call Centers

Carrington College-Tucson   2009 — 2010
Medical Billing and Coding

Tucson Accelerated   2007 — 2009
High School

Sahuaro High school   2005 — 2007

Marshon Dent Marshon Dent North Las Vegas, Nevada Details
Marshon Dent's APAC Customer Services Experience January 2013 - March 2013
Job Casino Customer Service Agent at Ballys Las Vegas
Industry Retail
Ballys Las Vegas  March 2014 - Present
Rainbow  July 2013 - April 2014
Hard Rock Hotel  May 2013 - June 2013
Apac Customer Services   January 2013 - March 2013
Burlington Coat Factory  October 2012 - December 2012
DD'S Discount  November 2010 - December 2010
McDonald's Corporation  August 2010 - December 2010
First Church Of God  January 2008 - December 2008

50 wpm, Microsoft Works, Microsoft Office, Fast Learner, Fashion, Printers, Fax, Copying, Copywriting, Administration, Cash Handling, Customer Service, English, Editing, Retail, Teamwork, Organizing, Photoshop, Fundraising, Merchandising, Sales, Telephone Skills, Data Entry, Cashiering, Cash Register, Time Management, Cash Handling Experience, Clerical Skills, 10 Key, Receptionist Duties, Ten Key, Clerical Work, Inventory, Apparel, General Office Skills, Dependable Team Player, Friendly Personality, Accurate Data Entry, Highly detail oriented, Fast-paced, Always Punctual, Microsoft Word, Phone Etiquette

Sandford Online   2011 — 2011
High School Diploma, Academic

Academy of Healing Arts   2009 — 2009
Medical Administrative/Executive Assistant and Medical Secretary

Bilal Shabazz Bilal Shabazz Charlotte, North Carolina Area Details
Bilal Shabazz's APAC Customer Services Experience November 2013 - March 2014
Job All Lines Insurance Adjuster
Industry Insurance
Aerotek  October 2014 - February 2015
Aon Hewitt  April 2014 - June 2014
APAC Customer Services   November 2013 - March 2014
Connextions  June 2013 - November 2013
Convergys  February 2013 - June 2013
Aerotek  November 2012 - January 2013
Connextions  August 2012 - November 2012
Verizon Wireless  October 2006 - February 2011
Fresenius Medical Care  May 1999 - April 2004

Claim, Employee Benefits, Disability Insurance, Health Insurance, Life Insurance, Commercial Insurance, Property & Casualty..., Medicare, Insurance, Workers Compensation, Customer Service, General Insurance, Long-term Care, Underwriting, Call Centers, HIPAA, Benefits Administration, Term Life Insurance, Managed Care, Claims Management, Fixed Annuities, Health Savings Accounts, Medical Billing, Telephone Skills, Retirement, Liability, Invoicing, Medicaid, Sales, Whole Life, Team Building, Claims Handling, Casualty, Healthcare, Customer Experience, Medicare Part D, Medical Terminology, Medical Coding, Software Documentation, COBRA, Brokers, Casualty Insurance

University of Phoenix   2007 — 2010
Associate of Science (A.S.), Health/Health Care Administration/Management

Allied Health Institute   2011 — 2012
Medical Billing and Coding, Medical Insurance Coding Specialist/Coder

Brianne Roth Brianne Roth Scottsdale, Arizona Details
Brianne Roth's APAC Customer Services Experience February 2013 - May 2014
Job Resort Inventory Coordinator at International Cruise & Excursions, Inc.
Industry Hospitality
International Cruise & Excursions, Inc.   September 2014 - Present
Self Employed  May 2014 - Present
APAC Customer Services   February 2013 - May 2014
Govig & Associates  February 2011 - November 2012
Hospitality Management  2003 - 2012

Long-term Care, Medicare, Recruiting, Healthcare Management, Healthcare, Managed Care, Team Building, Marketing, Customer Service, Leadership, Strategic Planning, Management, Social Media Marketing, Recruitment Advertising, Program Launch, Launch Operations, Client Relations, Client Liaison, Client Presentation, Sales Management, Contract Recruitment, Quality Assurance, Training & Development, Exceed Sales Goals, Budget Management, Fundraising, Business Development, Training, Coaching, Sales

American Intercontinental University   2008 — 2013
Associate's Degree, Business Administration and Management, General

Richard Saling MBA Richard Saling MBA Scottsdale, Arizona Details
Richard Saling MBA's APAC Customer Services Experience September 2013 - January 2014
Job Marketing | Author | Speaker
Industry Marketing and Advertising
Saling Consulting   January 2006 - Present
APAC Customer Services   September 2013 - January 2014
Insphere Insurance Solutions  June 2011 - June 2012
21st Century Insurance  November 2010 - May 2011
Pop Warner Grand Association   November 2009 - May 2010
Crisis Nursery  August 2009 - August 2009
StandUp For Kids  December 2008 - August 2009
StandUp For Kids  October 2008 - December 2008
American Marketing Association (AMA), Phoenix Chapter   1996 - December 2008
Grand Canyon University  October 2008 - October 2008

Google Analytics, Social Media, Copywriting, Leadership, Marketing, Online Marketing, Analysis, Building Relationships, Business Strategy, Social Media Marketing, Marketing Strategy, Online Advertising, Entrepreneurship, Management, Public Speaking, Strategic Planning, Salesforce.com, Direct Sales, Market Research, Small Business, Sales, Competitive Analysis, Solution Selling, Sales Process, Networking, Relationship Marketing, Customer Satisfaction, Budgets, Team Building, Fundraising, Sales Management, Selling, Retirement Planning, Strategy, Coaching, Buy Sell Agreements, Estate Planning, Fixed Annuities, Life Insurance, 401k Rollovers, Disability Insurance, Communication, Digital Marketing, Advertising, Affiliate Marketing, affiliate SEO, Google Adwords

University of Phoenix   2003 — 2005
MBA, Business

Arizona State University   1996 — 2000
Bachelors, Global Business

Google   2014 — 2014
Google AdWords

Sandler Training   2014 — 2014
Sales, Selling skills

Human Communications Institute
Never graduate. Continuous learning, Selling Skills and Effective Communication

LEAN Certification   2011 — 2011
yellow Belt, Performance Improvement

SEMPO Institute   2009 — 2009
Certificate, Search Engine Optimization

Disney Institute   2007 — 2007
Management, Service, Leadership, Loyalty

Paul Guerrero
Speech Communication and Rhetoric

Peak Potentials

Michael Wooden Michael Wooden Greater Boston Area Details
Michael Wooden's APAC Customer Services Experience February 1999 - September 2003
Job Chief Executive Officer at On Process Technology
Industry Telecommunications
OnProcess Technology  June 2015 - Present
Lumis Partners   June 2015 - Present
Convergys  March 2014 - May 2015
Convergys  February 2012 - March 2014
Xerox  October 2009 - January 2012
ACS, Inc.   June 2007 - October 2009
APAC Customer Services   February 1999 - September 2003
Stanford Keene   December 1996 - December 1998
Bennett & Williams, Inc.   April 1988 - May 1995

BPO, Competitive Analysis, Operational Excellence, CRM, Strategy, Outsourcing, Management, Team Leadership, Call Centers, Business Process, Leadership, Operational Streamlining, Account Management, Mergers, Call Center, Customer Experience, Business Development, Go-to-market Strategy, SaaS, Telecommunications, Mergers & Acquisitions, New Business Development, Process Improvement, Team Management, Solution Selling, Business Strategy

Old Dominion University   1990 — 1993
Masters, Engineering Management

Ashland University   1983 — 1986
Bachelor of Science, Comprehensive Sciences

Halie Becker Halie Becker Portland, Oregon Area Details
Halie Becker's APAC Customer Services Experience July 2012 - September 2012
Job Summer Intern at Portland Actor's Conservatory
Industry Human Resources
iStream Financial Services  June 2009 - March 2014
APAC Customer Services   July 2012 - September 2012
TechStar Industries   June 2010 - August 2010
Home Depot  March 2009 - June 2009
Tropical Pool & Spa   June 2007 - March 2009

Customer Service, Word, Excel, PowerPoint, Administrative Support, Microsoft Office, Spreadsheets, Customer Relations, Time Management, Event Planning, Telephone Skills, Public Speaking, Writing, Microsoft Word, Microsoft Excel, Critical Thinking, Editing, Data Entry, Strategic Planning, Recruiting, Leadership, Team Building, Budgets, QuickBooks, Fundraising, Account Management, Marketing, Office Management, Public Relations, Employee Relations, Outlook, Human Resources, Administration, Invoicing, Payroll, Spanish, Team Leadership, Social Networking, Sales, Research, Teamwork, Social Media, Training, Process Scheduler, System Administration, Lotus Notes, Administrative..., Office Administration, Management, Salesforce.com

Portland Actors Conservatory   2013 — 2015

University of Wisconsin-La Crosse   2010 — 2013
Bachelor's of Arts, Communication Studies- Organizational and Professional Communication

University of Wisconsin-Washington County   2007 — 2009
Associates Degree, Arts and Science

Claudia Fernandez-Kersey Claudia Fernandez-Kersey Las Vegas, Nevada Details
Claudia Fernandez-Kersey's APAC Customer Services Experience November 2011 - August 2012
Job Senior Learning Services Specialist (Chat/Voice) at TELUS International
Industry Professional Training & Coaching
TELUS International  August 2012 - Present
APAC Customer Services   November 2011 - August 2012
AAA Northern California, Nevada & Utah Insurance Exchange   April 2005 - May 2011

Strategic Planning, Customer Satisfaction, Coaching, Team Building, Leadership Development, BPO, Training Needs Analysis, Performance Management, Training, Customer Service, Change Management, Management, Leadership, Employee Training, Customer Experience, Call Centers, Creative Writing, Employee Relations, Training Delivery, Employee Engagement, Customer Retention, Organizational..., Recruiting, Team Leadership, Process Improvement, Team Management, Microsoft Excel, Time Management, Public Speaking, Strategy, Workforce Management, Social Media, Program Management, Project Management, Microsoft Word, PowerPoint, Interviews, Teaching, Onboarding, Communication, Contact Centers, Quality Assurance, Talent Management, Operations Management, Sales, Human Resources, Marketing Strategy, Workshop Facilitation

Hunter College   1998 — 2001
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing, Art History (Triple Major)

Bates College   1994 — 1998
Bachelor of Arts (B.A.), Theater

Rashida Williams Rashida Williams Newport News, Virginia Details
Rashida Williams's APAC Customer Services Experience September 2013 - August 2014
Job BBA in Management
Industry Consumer Services
APAC Customer Services   September 2013 - August 2014
Destination Maternity Corporation  November 2012 - December 2013
Headway Workforce Solutions (Ferguson Enterprises)   October 2012 - January 2013
Bank of America  May 2008 - July 2009
Stein Mart  May 2004 - July 2005
Comcast  September 2002 - January 2004
Candy Craze   October 2001 - March 2003
Smurfit-Stone  June 2000 - April 2001

Troubleshooting, Team Building, Strategic Planning, Java, Coaching, Data Analysis, Process Improvement, Customer Satisfaction, Call Center, Inventory Management, Sales, Time Management, Teamwork, Training, Team Leadership, Conflict Resolution, Management, Banking, Retail, Technical Support, Payroll, Finance, Internet Explorer, Organization &..., Interviews, Call Centers, Customer Service, Employee Training, Typing

Baker College Center for Graduate Studies   2004 — 2007
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services, 3.93 Summa Cum Laude

Elizabethtown Community and Technical College   2001 — 2002
Associate of Arts and Sciences (AAS)

Zachary Nitz Zachary Nitz Burnsville, Minnesota Details
Zachary Nitz's APAC Customer Services Experience August 2012 - July 2014
Job Construction Professional
Industry Construction
One Way Building Services, Inc.   2013 - Present
APAC Customer Services   August 2012 - July 2014
Kwik Trip, Inc.   August 2007 - July 2013

Customer Service, Microsoft Office, Tower Climbing, Hand Tools, Teamwork, Organization Skills, Leadership, Phone Etiquette, Skilled Multi-tasker, Research, Computer Proficiency, Time Management, Power Tools

American InterContinental University   2010 — 2011
Information Technology

Brown College   2006 — 2008
Computer Science

Rich Schipper Rich Schipper Milan, Illinois Details
Rich Schipper's APAC Customer Services Experience July 1996 - January 1999
Job Technology Specialist at Rock Island County ETSB
Industry Information Technology and Services
Rock Island County ETSB   July 1999 - Present
4C Solutions, Inc.   January 1999 - January 2005
APAC Customer Services   July 1996 - January 1999

Augustana College, Rock Island, Illinois   1986 — 1988

Rockridge High School, Taylor Ridge Illinois   1983 — 1986

April Hefner April Hefner Peoria, Arizona Details
April Hefner's APAC Customer Services Experience January 2010 - May 2011
Job Honesty is the key and the only way to true happiness!
Industry Events Services
Epic AC & Heating, LLC Closed   March 2010 - February 2014
APAC Customer Services   January 2010 - May 2011
Sierra International Inc. & At Ease A\C   February 2008 - October 2010
Discover Card  January 2009 - June 2009
G & G Enterprises   August 2007 - February 2008
CertaPro Painters  June 2006 - August 2007
Wells Fargo Bank  August 2003 - June 2006
Aftermarket Inc   June 1999 - December 2002

Bookkeeping, Artist, Management, Small Business, Performance Management, Customer Service, Sales, quickbooks, Office Management, Clerical, Database Administration, Data Entry, Financial Analysis, Negotiation, Contract Negotiation, Microsoft Word, Call Center, Access, Business, New Business Development, Public Speaking, Customer Retention, Customer Satisfaction, Customer Experience, Marketing Strategy, Entrepreneurship, Account Management, Salesforce.com, Event Planning, QuickBooks, Online Advertising, Sales Management, Training, Process Scheduler, Marketing, Insurance, Call Centers, Payroll, Team Building, Microsoft Excel, Coaching, Leadership, Analysis, Real Estate, Selling, Social Networking, Operations Management, Social Media Marketing, Business Planning, Strategic Planning

Glendale Community College   2012 — 2014
Small Business Entrepreneurship, Entrepreneurial and Small Business Operations

Rio Salado College   2009 — 2009
Customer Service Certificate

Art Institute of Phoenix   2003 — 2005
Media Arts & Animation

Centennial High School   1995 — 1999
Diploma, Art & Computers

shaurice jacobs shaurice jacobs United States Details
shaurice jacobs's APAC Customer Services Experience July 2001 - February 2002
Job sales associate at wal mart store4440
Industry Apparel & Fashion
wal mart store4440   October 2010 - February 2012
APAC Customer Services   July 2001 - February 2002

Fashion, Visual Merchandising, Merchandising, Apparel, Styling, Retail, Trend Analysis, Customer Service, Fashion Design, Microsoft Office, Sales, Retail Sales

Kenneth Shuler School of Cosmetology-Columbia   2007 — 2008

lower richland high school   1995 — 2001

Akparo Kpango Akparo Kpango Greater Omaha Area Details
Akparo Kpango's APAC Customer Services Experience June 2000 - November 2001
Job Customer Support & Leadership
Industry Internet
LinkedIn  September 2008 - April 2010
Prime Therapeutics LLC  November 2005 - September 2008
West Corporation  November 2003 - November 2005
Kum & Go  November 2001 - December 2003
APAC Customer Services   June 2000 - November 2001

Leadership, Performance Management, Customer Service, Project Management, Customer Experience, Customer Satisfaction, Account Management, Team Building, Training, Management, Team Leadership, Social Networking, Coaching, Microsoft Office, CRM, Strategic Planning, Process Improvement, Call Centers

Bellevue University   2010 — 2013
Master's degree, Organizational Performance

Bellevue University   2008 — 2010
MPA, Public Administration

Bellevue University   2006 — 2007
BS, Healthcare Management

Kenneth Brewer Kenneth Brewer Kansas City, Missouri Area Details
Kenneth Brewer's APAC Customer Services Experience November 2013 - January 2014
Job Business Owner at ITI Solutions Consulting
Industry Information Technology and Services
Hug A Kids Network   March 2013 - Present
Pomeroy  June 2010 - Present
Connect 123   January 2010 - Present
ITI Solutions Consulting   January 2009 - Present
APAC Customer Services   November 2013 - January 2014
KP Trucking, BMS Logistic Transportation   June 2006 - April 2013
KCS TransferKC Town car Service   August 1993 - July 2010

Technical Support, Networking, Operating Systems, Management, Software Installation, Information Technology, Computer Security, Information Security, Technical Writing, Logistics, Active Directory, Transportation, Windows 7, Troubleshooting, XP, Windows XP, Network Administration

Colorado Technical University   2009 — 2014
BIT, Information Technology Project Management

American InterContinental University   2010 — 2011
NA, IT Security, Business

Southeast Community College   1987 — 1989
asso, Automotive Engineering

Platte County R III   1968 — 1978
High school, K-12

Dawn Delaware Dawn Delaware Surprise, Arizona Details
Dawn Delaware's APAC Customer Services Experience November 2014 - Present
Job Certified Phamacy Technician at APAC Customer Services(OPTUMRX)
Industry Pharmaceuticals
APAC Customer Services   November 2014 - Present
CVS Health  September 2013 - May 2014
Diamondback Drugs  August 2013 - September 2013
Primary Services  January 2013 - April 2013
Humana  October 2012 - December 2012
Safeway  2012 - 2012

Medicare Part D, Pharmacy Benefit..., Pharmacy, Pharmacy Automation, Medicare, Healthcare, HIPAA, Medicaid, Health Insurance, Medical Terminology, Hospitals, Clinical Pharmacy, Pharmacy Technicians, Prescription, Clinical Research, Managed Care, Pharmacueticals, Pharmaceutical Industry

Arizona College of Allied Health   2012 — 2012
Certification and License PTCB, Pharmacy Technician/Assistant

Everest College-Phoenix   2004 — 2007
Associate of Arts and Sciences (A.A.S.), Paralegal

Kelsey Goedken Kelsey Goedken Monticello, Iowa Details
Kelsey Goedken's APAC Customer Services Experience December 2008 - September 2009
Job Overnight Specialist at LimoLink
Industry Health, Wellness and Fitness
LimoLink  October 2014 - Present
JC Penney Salon Dubuque   April 2014 - October 2014
Eastern Iowa Visiting Nurses & Home Health Care, LLC   January 2014 - June 2014
Oasis Salon & Spa   2013 - 2014
GoDaddy.com  November 2012 - January 2013
Zimmerman Buildings, INC   April 2012 - November 2012
Welter Storage Equipment   April 2011 - May 2012
DuTrac Community Credit Union  August 2011 - April 2012
APAC Customer Services   December 2008 - September 2009

Customer Service, Accounts Payable, Sales, QuickBooks, Microsoft Office, Telecommunications, Communication, Close Attention to..., Time & Attendance, People Skills, Leadership, Accounts Receivable, General Ledger, Work Well Independently, Consulting, Internet, Internet Services, Cosmetology, Payroll Services, Medical Billing, Bookkeeping, Marketing, Data Entry, Payroll, Payroll Taxes, Social Media Marketing, AccountEdge, 10 Key, Filing

Kirkwood Community College   2010 — 2013
Associate's degree, Business Administration and Management, General

Capri College-Cedar Rapids   2006 — 2007
Cosmetology/Cosmetologist, General

Linn Mar High School   2002 — 2006

Misty Larson Misty Larson Green Bay, Wisconsin Details
Misty Larson's APAC Customer Services Experience March 2011 - August 2011
Job Customer Service Manager at DualLiner, LLC
Industry Retail
DualLiner, LLC   February 2013 - Present
Mary Kay Inc.  January 2011 - Present
APAC Customer Services   March 2011 - August 2011
Sport Clips  January 2010 - January 2011

Gill-Tech Academy of Hair Design   2005 — 2006
Licensed, Barber/Cosmetology

Angela Aldeman Angela Aldeman Toulon, Illinois Details
Angela Aldeman's APAC Customer Services Experience August 2011 - October 2011
Job Office Manager at Steelco Textile Recycling
Industry Textiles
Steelco Textile Recycling   January 2014 - Present
Jumer's Casino & Hotel   April 2012 - April 2013
Sears Manufacturing Co.  October 2011 - November 2011
APAC Customer Services   August 2011 - October 2011

Customer Service, Apparel, Drawing, Microsoft Excel, E-Learning, Hardware, Internet, Internal Audit, Java, 10 Key, Layout, Microsoft Office, Microsoft Word, Social Networking, Network Administration, Network Security, PowerPoint, Proofreading, Painting, Quality Control, Research, Typing, Windows, Windows Server, Warehousing, Youth Mentoring

Grand Canyon University   2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, and Leadership, 3.34

American InterContinental University   2008 — 2009
Bachelor of Science (BS), Criminal Justice and Corrections

United Township High School   1993 — 1997

shanice white shanice white Las Vegas, Nevada Details
shanice white's APAC Customer Services Experience November 2012 - February 2014
Job Customer Service Representative at APAC Customer Services
Industry Insurance
APAC Customer Services   November 2012 - February 2014
Sitel Corporation  July 2012 - November 2012
Dr Jeffrey Liu Ob/Gyn   March 2012 - June 2012

Data Entry, Vital Signs, EMR, Customer Service, Medicine, EKG, Management, Call Centers, Microsoft Office, Venipuncture, Surgery, Injectable, Analysis, Program Management, Medical Terminology

Anthem Institute-Las Vegas   2011 — 2014
Medical/Clinical Assistant

James David Calloway Jr. James David Calloway Jr. Tucson, Arizona Area Details
James David Calloway Jr.'s APAC Customer Services Experience November 2012 - September 2013
Job I am seeking I/O psychology Internship position
Industry Consumer Services
Enclosed Auto Transport   June 2013 - Present
APAC Customer Services   November 2012 - September 2013

iPhone, iPad, Customer Service, Security, Operations Management, Team Building, iPod, Microsoft Word, Employee Training, Social Media, Troubleshooting

Grand Canyon University   2013 — 2016
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology

Grand Canyon University   2011 — 2013
Master of Business Administration (MBA), Finance, 3.94 GPA

Brown Mackie College-Tucson   2007 — 2010
Bachelor of Business Administration (BBA), Business Administration, 3.86 GPA

Amanda Jade Corrales Amanda Jade Corrales Tucson, Arizona Details
Amanda Jade Corrales's APAC Customer Services Experience November 2013 - December 2013
Job Artist | Singer | Photographer
Industry Music
Independent Singer/Songwriter  October 2013 - Present
Amanda Jade Photography   January 2009 - Present
Actress/Performer   June 1999 - Present
Northland Investment Corporation  January 2014 - September 2014
APAC Customer Services   November 2013 - December 2013
Hudson Communications   August 2013 - November 2013
RedArc International   December 2009 - December 2012

Photography, Advertising, Commercial Photography, Portrait Photography, Studio Lighting, Portraits, Lightroom, Studio Photography, Event Photography, Digital Photography, Photojournalism, Wedding Photography, Headshots, Darkroom, Medium Format, Fashion Photography, Image Editing, Capture One, Editorial Photography, Image Manipulation, Street Photography, Commercial Product..., Nikon, Photoshop, Analog Photography, Fashion, Large Format, Color Correction, Videography, Photos, Art, Still Life, Food Photography, Facebook, Mac, Social Media Marketing, Social Media, Video Editing, Final Cut Pro, OS X, Color Management, Photo Assisting

Art Institute of Colorado   2009 — 2012
BA, Photography

David Riehle David Riehle Davenport, Iowa Area Details
David Riehle's APAC Customer Services Experience August 2014 - Present
Job Operations Manager
Industry Outsourcing/Offshoring
APAC Customer Services   August 2014 - Present
Stefanini  March 2014 - August 2014
APAC Customer Services   August 2012 - November 2013
APAC Customer Services   March 2010 - August 2012
Steak n Shake  March 2006 - February 2010

Customer Satisfaction, Call Center, Team Leadership, Coaching, Root Cause Analysis, Operations Management, Workforce Management, BPO, Call Centers, Performance Management, Management, Customer Experience, Customer Service, IEX, Process Improvement, Outsourcing, Team Building, Training

Ball State University   2001 — 2006
Bachelors, Entrepreneurship and Small Business Management

David Parkman David Parkman West Fargo, North Dakota Details
David Parkman's APAC Customer Services Experience December 2013 - August 2014
Job Microsoft Licensing Executive
Industry Computer Software
SHI International Corp.  May 2015 - Present
SHI International Corp.  September 2014 - May 2015
APAC Customer Services   December 2013 - August 2014
APAC Customer Services   October 2012 - December 2013
Cognizant Technology Solutions  April 2012 - October 2012
ING  May 2010 - April 2012
ING  March 2009 - April 2010
ING U.S.   March 2008 - March 2009
United States Army National Guard  February 2001 - February 2009
ING U.S.   May 2007 - March 2008

Process Improvement, Management, Sales, Business Process, Sales Operations, Solution Selling, Strategy

Valley City State University   2004 — 2006

Cankdeska Cikana Community College   2000 — 2001

Jessika Nighorn Jessika Nighorn Las Vegas, Nevada Details
Jessika Nighorn's APAC Customer Services Experience 2003 - 2004
Job Insurance Professional
Industry Insurance
InsureMonkey   2013 - Present
UnitedHealthcare  2006 - 2013
City Wide Insulation / Masco Contractor Services   September 2005 - January 2006
Country Kitchens   2004 - 2006
APAC Customer Services   2003 - 2004
Hillcrest Properties   2001 - 2002
Bank Mutual  1999 - 2001

Medicare, Sales, Sales Process, Call Centers, Cold Calling, Warm Calling, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Oriented, Customer Engagement, Mentoring, Administrative..., Policy, HR Policies, Accounts Payable, Accounts Receivable, Payroll, Employee Training, Transportation, Employee Benefits, Consulting, Microsoft Excel, Food & Beverage, General Ledger, Hospitality Industry, HIPAA, Health, Invoicing, Lead Generation, Microsoft Office, Negotiation, Organization, Office Administration, PowerPoint, Quality Assurance, Research, Restaurants, Tourism

Ashford University   2013 — 2016
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management

Northeast Wisconsin Technical College   2008 — 2015
Health and Disability License, Licensed Insurance Agent in all 50 states, plus continuing education

Northeast Wisconsin Technical College   2006 — 2006
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide

Aaron Clarke Aaron Clarke Greater Minneapolis-St. Paul Area Details
Aaron Clarke's APAC Customer Services Experience 2000 - 2006
Job Operational Risk Consultant
Industry Banking
Wells Fargo Virtual Channels   January 2015 - Present
Wells Fargo  September 2009 - Present
Wells Fargo  March 2006 - September 2009
APAC Customer Services   2000 - 2006
APAC Customer Services   1997 - 2000

Vendor Management, Vendor Relations, Compliance, RFP, Call Center, Cross-functional Team..., Contract Management, Outsourcing, Contract Negotiation, Management, Software Documentation, Risk Management, Quality Assurance, Customer Experience, Strategic Planning, Team Leadership, Six Sigma, Operations Management, Call Centers, Team Building, Business Process..., Leadership, CRM, Customer Retention, BPO, Executive Management, Banking, Financial Services, Process Improvement, Program Management, Strategy, Workforce Management, Performance Management, Relationship Management

Arizona State University
Bachelor's degree, Business / Organizational Studies

Ruby Pattman Ruby Pattman Omaha, Nebraska Details
Ruby Pattman's APAC Customer Services Experience December 2005 - April 2006
Job Loss Prevention Specialist Gordmans
Industry Security and Investigations
Gordmans  October 2013 - Present
Securitas Security Services USA, Inc.   September 2006 - September 2013
APAC Customer Services   December 2005 - April 2006
Aerotek Staffing  September 2004 - March 2005

Surveillance, Security, Asset Protection, Protection, Public Safety, Physical Security, Access, Security Operations, CCTV, Access Control, Investigation, Enforcement, Criminal Justice, First Aid, Loss Prevention, Weapons, Customer Service

Kaplan University-Omaha Campus   2009 — 2010
Bachelor of Arts (BA), Criminal Justice and Corrections

Virginia College at Jackson   2000 — 2002
Associate of Arts (AA), Business/Office Automation/Technology/Data Entry

Bellevue University

Bellevue University

Bellevue University

Ryan Adverderada Ryan Adverderada Phoenix, Arizona Area Details
Ryan Adverderada's APAC Customer Services Experience September 2014 - Present
Job at
Industry Public Relations and Communications
APAC Customer Services   September 2014 - Present
APAC Customer Services   April 2014 - September 2014
Aramark  August 2013 - July 2014
Examiner.com  May 2010 - July 2014
Sports Report Arizona   September 2013 - January 2014
Football & Futbol   June 2013 - January 2014
Arizona State University  March 2013 - August 2013
Honolulu CC Student Life & Development   February 2011 - August 2012
ASUH-HCC   May 2011 - May 2012
Desperate America Report   March 2010 - May 2012

Team Leadership, Speech Writing, Social Media, Social Media Marketing, Social Media Outreach, Political Campaigns, News Writing, Blogging, Social Media Blogging, Live Blogging, Customer Service, Public Speaking, Community Outreach, Computers, Positive Personality, Friendly Personality, Critical Thinking, Learning Quickly, Social Networking, Facebook

Arizona State University West   2012 — 2014
Communication, General

Honolulu Community College   2010 — 2012
Associate of Arts (A.A.), Liberal Arts

Leeward Community College   2004 — 2006

Pearl City High School   2000 — 2004

Leanna Lauder Leanna Lauder Ballston Lake, New York Details
Leanna Lauder's APAC Customer Services Experience September 1998 - January 2000
Job Spanish Interpreter
Industry Translation and Localization
Origami Owl  December 2013 - Present
Geneva Worldwide  January 2012 - Present
Avon  April 2011 - May 2014
Aon Affinity Travel Practice   September 2006 - September 2010
UnitedHealth Group  March 2000 - August 2002
APAC Customer Services   September 1998 - January 2000

Fragrance, Skin Care, Cosmetics, Beauty Industry, Skin Care Products, Hair Care, Fashion, Gifts, Personal Care, Customer Service, Home Based Business, Direct Sales, Bridal Showers, Makeup Artistry, Makeovers, Merchandising, Social Networking, Luxury Goods, Consumer Products, Inventory Management, Glamour, Marketing, Brand Management, Time Management, Marketing Strategy

American InterContinental University
Associate of Science (A.S.), Business Administration and Management, General

Marwa Elodessi Marwa Elodessi Montreal, Canada Area Details
Marwa Elodessi's APAC Customer Services Experience 2013 - Present
Job at
Industry Financial Services
APAC Customer Services   2013 - Present
NCO Financial Systems  May 2011 - Present
NCO Group  May 2011 - Present
Nco financials   June 2010 - Present

Arab Academy for Science, Technology and Maritime Transport   1993 — 1997
Bachelor's degree, Business Administration and Management, General

Arab Academy for Science, Technology and Maritime Transport
Bachelor of Science (BS), Business Administration and Management, General

Ebony Gaines Ebony Gaines Humble, Texas Details
Ebony Gaines's APAC Customer Services Experience November 2013 - Present
Job Customer Service Rep. at APAC Customer Services
Industry Outsourcing/Offshoring
APAC Customer Services   November 2013 - Present
Lane Bryant  January 2013 - October 2013
VALIC  January 2013 - September 2013
Faith & Peace Enterprises Incorporated   April 2004 - December 2012
Faith & Peace Enterprises   2004 - 2012
Marque Learning Center Incorporated   March 2010 - March 2010

Microsoft Excel, Microsoft Word, PowerPoint, QuickBooks, Filing tax reports, Customer Service, Accounts Payable, Accounts Receivable, Management, Event Planning, Analysis, Social Media

Texas State University   2008 — 2012
Bachelor of Science, Applied Sociology

Angelo State University   2007 — 2008
Business Management

Allen Hernbrode Allen Hernbrode Lewiston, New York Details
Allen Hernbrode's APAC Customer Services Experience October 2010 - April 2012
Job Biomedical Equipment Technician at University of Minnesota Medical Center, Fairview
Industry Medical Devices
University of Minnesota Medical Center, Fairview  March 2015 - Present
TriMedx  April 2012 - March 2015
APAC Customer Services   October 2010 - April 2012
Tucson Medical Center  January 2012 - February 2012
First Assembly of God Casa Grande   August 2004 - December 2008
Teen Challenge of Arizona  January 2004 - December 2008
GTS Interactive   1996 - 1999

Medical Devices, Customer Satisfaction, Preventive Maintenance, Troubleshooting, Healthcare, Customer Service, Calibration, Hospitals, Leadership, Public Speaking, Biomedical Engineering, Healthcare Information..., Hardware Diagnostics, Coaching, PowerPoint, Microsoft Office, Test Equipment, HIPAA, Field Service, Maintenance, Team Building, Electrical Safety, Medical Imaging

Brown Mackie College-Tucson   2010 — 2011
Associates, Applied Sciences, 3.95

North Central University   1990 — 1997
B.A, Biblical Languages

Alexandra Aberle Alexandra Aberle Suffolk, Virginia Details
Alexandra Aberle's APAC Customer Services Experience October 2004 - June 2005
Job Regional Education Director, Northeastern U.S. at YPO Young Presidents' Organization
Industry Nonprofit Organization Management
YPO - Young Presidents' Organization  November 2013 - Present
BT Conferencing  March 2012 - February 2013
BT Conferencing  November 2010 - March 2012
BT Conferencing  March 2006 - November 2010
GCA Services Group  August 2005 - March 2006
APAC Customer Services   October 2004 - June 2005
Affina  August 1997 - June 2004

Organizational..., Operations Management, Business Management, Call Center Development, Training & Development, Business Transformation, Talent Development, Human Relations, P&L responsibility, Organizational..., Employee Engagement, Call Center, Customer Satisfaction, Coaching, Performance Management, Team Building, Process Improvement, Strategic Planning, Employee Relations, Change Management, Leadership Development, Mentoring, Customer Relations, Talent Management, Telecommunications, Performance Improvement, Problem Solving, Customer Service, Planning, Business Strategy, Staff Development, Organizational Change, Budgeting, Management Development, Instructional Design, Management Consulting, Career Development, Customer Experience, Public Speaking, Program Management, Team Leadership, Team Management, Yellow Belt Lean Six..., Project Planning, Budgets, Management, Call Centers, Leadership, Six Sigma, Start-ups

Hampton University   2013 — 2013
Professional Food Manager Certificate, Food Service, Safety and Protection, HACCP

Kazahskij Universitet Meždunarodnyh Otnošenij i Mirovyh Jazykov   1990 — 1995
Training and Development/Foreign Languages

Piedmont Community College   2012 — 2012
Certification Program, Web Design (HTML, XHTML, CSS)

BT   2012 — 2012
Certification, Lean Six Sigma (Yellow Belt)

ALISON   2013 — 2013
Diploma, Psychology

Angela Nagel Angela Nagel Greensboro/Winston-Salem, North Carolina Area Details
Angela Nagel's APAC Customer Services Experience June 2014 - Present
Job Supervisor at NCO/APAC
Industry Telecommunications
APAC Customer Services   June 2014 - Present
NCO/APAC   September 2012 - March 2014
Truestar Health  January 2013 - January 2014
Vanity  May 2011 - May 2012
Ball State Football   August 2008 - November 2011
Beach Zone   June 2010 - July 2010
Vector Marketing  May 2009 - July 2009

Customer Service, Customer Satisfaction, Managing Volunteers, Receptionist Skills, Direct Sales, Cashiering, Typing, Computer Literate, Phone Etiquette, Answering Phones, Scheduling, Social Networking, Facebook, Telephone Skills

Ball State University   2008 — 2012
Bachelor of Arts, Telecommunications

Elkhart Area Career Center   2006 — 2008
Cosmetology License, Cosmetology

Adrienne Cechura Adrienne Cechura Ballwin, Missouri Details
Adrienne Cechura's APAC Customer Services Experience June 2009 - March 2013
Job Technology Procurement Coordinator at University of Missouri St. Louis
Industry Outsourcing/Offshoring
University of Missouri - St. Louis  December 2014 - Present
Expert Global Solutions  March 2013 - December 2014
APAC Customer Services   June 2009 - March 2013
Rockwell Collins  January 2008 - July 2008
Peters-Eichler Mechanical   January 2007 - June 2007

Procurement, Microsoft Office, Process Improvement, Visio, Inventory Management, Negotiation, Operations Management, Strategic Planning, Management, Project Management, Training, Human Resources, SAP, Vendor Management, Integration, Leadership

Colorado Technical University   2009 — 2011
MBA, Logistics/Supply Chain Management

American InterContinental University   2007 — 2008

University of Missouri-Rolla   2003 — 2006
Metallurgical Engineering

Albert Enrriques, Jr. Albert Enrriques, Jr. San Antonio, Texas Details
Albert Enrriques, Jr.'s APAC Customer Services Experience October 2005 - March 2006
Job .
Industry Insurance
RetailData, LLC  December 2014 - May 2015
Mutual of Omaha  August 2014 - February 2015
Sprint  August 2013 - July 2014
Time Warner Cable  March 2009 - May 2013
Time Warner Cable  December 2006 - March 2009
Time Warner Cable  December 2006 - February 2009
Time Warner Cable  May 2006 - December 2006
APAC Customer Services   October 2005 - March 2006
First Data Corporation  September 2000 - October 2005
Blue Marketing   August 1999 - July 2000

Training, Call Centers, Troubleshooting, Telecommunications, Human Resources, Customer Service, Sales, Access, Vendor Management, Wireless, Sales Operations, Leadership, Process Improvement, Team Leadership, Call Center, Account Management, Project Management, Cross-functional Team..., Team Building, CRM, Customer Retention, Customer Experience, Product Management, Microsoft Office, Open Innovation, Data Analysis, Integrity, Resilience, Sales Channel..., Cable Management, Strategic Planning, SQL, Databases, Invoicing

American Public University System   2012 — 2017
Bachelor of Business Administration (BBA), Business Analysis

New York Institute of Technology   2002 — 2003
Undergraduate Study, Computer Science

Wabash College   1998 — 2000
Undergraduate Study, Political Science, Computer Science

Robstown High School   1994 — 1998
High School Diploma

Vallarie Anderson Vallarie Anderson Vinton, Iowa Details
Vallarie Anderson's APAC Customer Services Experience December 2008 - May 2009
Job Author at PublishAmerica, LLLP
Industry Outsourcing/Offshoring
PublishAmerica, LLLP  November 2009 - Present
APAC Customer Services   December 2008 - May 2009

Call Centers, BPO, Workforce Management, Outsourcing, Customer Satisfaction, Customer Experience, Contact Centers, Technical Support, Service Delivery, Customer Service, Vendor Management, Inbound Marketing, Avaya, Process Improvement, Performance Management, Troubleshooting, Sla, Call Center Development, Telemarketing, Operations Management

Ashford University   2010 — 2013
Master's degree, Business Management/ Human Resource/Organizational Leadership

Kaplan University   2006 — 2010
Bachelor's degree, Business Management

Emily Meader Emily Meader Greater Chicago Area Details
Emily Meader's APAC Customer Services Experience August 2007 - October 2007
Industry Staffing and Recruiting
Crowe Horwath LLP  March 2013 - Present
Grainger  August 2012 - February 2013
Forsythe  May 2012 - August 2012
Crowe Horwath LLP  November 2010 - April 2012
US Foodservice  January 2010 - November 2010
Millennium Pharmacy Systems  June 2009 - January 2010
US Foodservice  March 2009 - June 2009
Crowe Horwath LLP  March 2008 - January 2009
Capital H Group  February 2007 - March 2008
APAC Customer Services   August 2007 - October 2007

Applicant Tracking..., Technical Recruiting, Talent Acquisition, College Recruiting, Sourcing, Internet Recruiting, Recruiting, Human Resources, Talent Management, SDLC, CRM, Screening, Strategic Sourcing, Networking, Interviews, Contract Recruitment, Hiring, Information Technology, Enterprise Software, Consulting, Cold Calling, Employee Relations, Executive Search, Professional Services, Taleo, Onboarding, Permanent Placement, Recruitment Advertising, Screening Resumes

Loyola University Chicago   1994 — 1996
MS, Human Resources/Industrial Relations

Assumption College   1992 — 1994
BA, Psychology

Scott Engman Scott Engman Greater Minneapolis-St. Paul Area Details
Scott Engman's APAC Customer Services Experience 2000 - 2005
Job Vice President, Workforce Management
Industry Hospital & Health Care
Optum  February 2013 - Present
Optum  February 2013 - Present
Optum  November 2010 - Present
UnitedHealthcare  November 2005 - November 2010
APAC Customer Services   2000 - 2005
Young America  April 1997 - February 2000

Operations Management, Call Center, Capacity Planning, Team Building, Leadership, Process Improvement, Management, Vendor Management, Cross-functional Team..., Business Process..., Strategic Planning, Strategy, Program Management

Albion College   1991 — 1995
B.A., Mathematics & Economics

Rick Frederick Rick Frederick Greater Chicago Area Details
Rick Frederick's APAC Customer Services Experience August 2002 - August 2004
Industry Management Consulting
Little City Foundation  May 2010 - September 2012
Vantage Solutions LLC   October 2007 - May 2010
Sears Holdings Corp  September 2004 - December 2006
APAC Customer Services   August 2002 - August 2004
Mutual of Omaha  August 2000 - January 2003
Catholic Healthcare Partners  August 1998 - August 2000
TRW  May 1985 - August 1998
Purdue University  1984 - 1988
Wabash Valley Hospital  1975 - 1985

Employee Engagement, Organizational..., Leadership Development, Executive Coaching, Human Resources, Business Strategy, Talent Management, Employee Relations, Mergers & Acquisitions, Leadership, Strategy

Cornell University   1990 — 1990
Certificate, Senior Executive Human Resources Management

Purdue University - Krannert School of Management   1982 — 1984

University of Kentucky   1973 — 1975

Bellarmine University   1967 — 1971
BA, Psychology

Robert Teran Robert Teran Greater Denver Area Details
Robert Teran's APAC Customer Services Experience June 2011 - July 2012
Job Sales and Marketing Executive at Native Rank
Industry Internet
Native Rank  June 2014 - Present
New Paradigm Media   February 2014 - June 2014
Homestead Technologies  March 2012 - November 2013
APAC Customer Services   June 2011 - July 2012
Arizona State University  May 2004 - July 2006

Customer Satisfaction, Consulting, Sales, SEO, SEM, Web Marketing, Inbound Marketing, Web Design, Website Development, Web Content, Web Commerce, Account Management, Customer Experience, Performance Management, Process Improvement, Customer Service, Call Centers, Workforce Management, Call Center Development, Vendor Management, Outside Sales, Avaya, Technical Support, Management, Hiring Personnel, Technical Leadership, Digital Marketing, Marketing, Online Advertising, Online Marketing, Social Media Marketing, Advertising, PPC, Social Media

Arizona State University   2004 — 2008
Mass Communication/Media Studies

Universidad Autónoma de Chihuahua   2006 — 2007

Alvaro A Ojeda Alvaro A Ojeda Tucson, Arizona Area Details
Alvaro A Ojeda's APAC Customer Services Experience 2009 - 2010
Job BT Applications and Network Support at Nature Sweet
Industry Computer Networking
NatureSweet USA   August 2013 - Present
American Airlines  June 2012 - August 2013
American Red Cross  March 2012 - August 2012
Citi  2010 - July 2012
APAC Customer Services   2009 - 2010
Telvista Inc.  January 2007 - October 2009

Visio, Access, Call Centers, Business Analysis, System Administration, Software Documentation, Networking, Databases, Team Leadership, Leadership, Windows, Troubleshooting, Citrix, Help Desk Support, Customer Service, Management, Process Improvement, Database Administration, Microsoft Exchange, Project Management, Great Plains Software, Disaster Recovery, Computer Hardware, Software Installation, Microsoft Office, Technical Support, Team Building, Strategic Planning

Pima Community College   2014 — 2016
Systems Administration/Networking / Cybersecurity, ASSOCIATE OF APPLIED SCIENCE

ITT Technical Institute-Tucson   2011 — 2014
NSA- Network Systems, Computer Science Engineering

Brookline College-Tucson   2009 — 2011
Business Technology Specialist, Business/Office Automation/Technology/Data Entry

Brandon Brawner Brandon Brawner Austin, Texas Details
Brandon Brawner's APAC Customer Services Experience 2009 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
APAC Customer Services   2009 - 2010
Logans Roadhouse  March 2007 - April 2009

Aledo High School   1996 — 2000

Austin Community College

Jessa Denisse Pescasio Jessa Denisse Pescasio Phoenix, Arizona Details
Jessa Denisse Pescasio's APAC Customer Services Experience November 2013 - Present
Job chat support at APAC Customer Services
Industry Computer Games
APAC Customer Services   November 2013 - Present
Axis Global Interactive (Unlibox)   2012 - 2012

C++, Turbo C, C#, visual basic 6.0, visual basic 2010, visual basic.net, cisco1 (network..., cisco2 (Routing..., Microsoft Office, Microsoft Office 2007, windows xp, Windows Vista, Windows 7, adobe photoshop, macromedia flash, swish max, Microsoft SQL Server, Software Installation, Software Updates, hardware troubleshooting, software troubleshooting, basic troubleshooting, Visual Basic

AMA University   2009 — 2012
Bachelor of science, Computer Science

Infant Jesus Academy – Marikina
highschool graduate

Theresian School of CaviteTirona Highway Habay

Jerad McHenry Jerad McHenry La Crosse, Wisconsin Area Details
Jerad McHenry's APAC Customer Services Experience January 2013 - January 2014
Job Future teacher. Wisconsin alum. Interested in the media, politics and creating future citizens.
Industry Education Management
Coulée Region Literacy Council   March 2015 - Present
Viterbo University Lumen-Student Newspaper   March 2015 - Present
Wisconsin Election Watch   August 2013 - February 2014
APAC Customer Services   January 2013 - January 2014
Jeff Fitzgerald for United States Senate   December 2011 - May 2012
UW Madison Survey Center   November 2011 - May 2012
Founders Compass   September 2011 - May 2012
University of Wisconsin-Madison College Republicans   August 2010 - May 2012
Wisconsin State Assembly  September 2011 - December 2011
Bucky PR   September 2011 - December 2011

Microsoft Office, Analyzing MRI Outputs, Dreamweaver, InDesign, Wordpress, Audacity, WordPerfect, Twitter, Facebook, Google Analytics, Google Docs, I Movie, Videography, Hootsuite, Tweet Deck, Blogger, Sound Slides, Press Releases, Event Planning, News Writing, Editorial Writing, Ubuntu, Constant Contact, Social Media, Public Relations, Strategic Communications, Community Outreach, Editorial, Politics, Email Marketing, Nonprofits, Advertising, Event Management, Public Speaking, Leadership, Blogging

University of Wisconsin-Madison   2008 — 2012
BA, Journalism/Strategic Communication, Political Science. and Leadership

American University   2011 — 2011
Journalism and New Media

Arcadia University   2010 — 2010
London Internship

City University London   2010 — 2010

Chris Lunde Chris Lunde Minneapolis, Minnesota Details
Chris Lunde's APAC Customer Services Experience September 2007 - August 2008
Job Motivated student working towards a professional career.
Industry Marketing and Advertising
InMotion Entertainment  February 2015 - Present
Lucky Pods Network   July 2013 - Present
Fifth Avenue Eye Clinic   June 2014 - January 2015
Target  November 2013 - January 2014
Krishna Copy Center   August 2013 - September 2013
Gundersen Lutheran  November 2012 - May 2013
Kwik Trip, Inc.   October 2008 - May 2013
Mondelēz International  May 2012 - October 2012
FSA Merchandising   March 2012 - June 2012
APAC Customer Services   September 2007 - August 2008

Customer Service, Critical Thinking, Time Management, Merchandising, Word, Google Docs, Social Media, Social Networking, New Media, Marketing, Customer-focused, Phone Etiquette, Computer-savvy, Passion for Quality, Passion for Technology, High Reliability, Podcasting, Audacity, Squarespace, Data Entry, Public Speaking, Teamwork, Microsoft Word

Augsburg College   2015 — 2016
Bachelor's Degree, Business Administration and Management, General

University of Wisconsin-Stout   2008 — 2012
Bachelor of Science, Marketing and Business Education

La Crosse Logan High School   2004 — 2008
High School Diploma

Jiniva Serrano Jiniva Serrano College Station, Texas Details
Jiniva Serrano's APAC Customer Services Experience March 2013 - July 2013
Job Graduate Research Assistant and PhD student in Ed. Psych. at Texas A&M University
Industry Research
Aggie Graduate and Professional Community Club   July 2015 - Present
Texas A&M University  September 2015 - Present
Gamma Alpha Omega Sorority, Inc.   January 2013 - June 2015
International Student Association  October 2014 - May 2015
Graduate Student Association (GSA) - Teaching, Learning & Culture Dept.   May 2014 - May 2015
Fulbright Program  July 2013 - May 2015
Graduate Student Council (GSC) at Texas A&M University   June 2014 - January 2015
GSC at Texas A&M University   February 2014 - December 2014
ISA (International Student Association) at Texas A&M University   June 2014 - October 2014
APAC Customer Services   March 2013 - July 2013

Public Speaking, Teaching, Research, Microsoft Office, Teaching English as a..., Editing, Tutoring, Creative Writing, Spanish, PowerPoint, Social Media, ESL, Language Teaching, Event Planning, Blogging, Social Networking, Curriculum Development, Leadership, Community Outreach, Nonprofits, Program Development, Fundraising, Event Management, Leadership Development, Customer Service, Proofreading, Resume Writing, Prezi, Curriculum Design, Student Development, English Literature, Student Affairs, English grammar, Grammar, Teacher Training, Microsoft PowerPoint, Oratoria

Texas A&M University   2013 — 2015
Master of Education (M.Ed.), Curriculum and Instruction

St. John's University   2014 — 2014

Universidad Latina de Panamá   2009 — 2012
Licenciattura en Inglés, Traducción

Humboldt State University   2008 — 2009
Estudiante de Intercambio, Licenciatura en Inglés

Universidad de Panamá   2006 — 2009
Técnico en Inglés, ESL

Danielle Adams Danielle Adams Tucson, Arizona Area Details
Danielle Adams's APAC Customer Services Experience September 2011 - October 2012
Job Director of Marketing at Alicat Scientific, Inc.
Industry Industrial Automation
NASA - National Aeronautics and Space Administration  August 2015 - Present
The University of Arizona  August 2014 - Present
Alicat Scientific, Inc.   April 2013 - Present
The University of Arizona  August 2007 - May 2014
Alicat Scientific, Inc.   November 2012 - April 2013
APAC Customer Services   September 2011 - October 2012

Marketing Strategy, Marketing Communications, Project Management, Microsoft Office, Strategic Planning, Product Marketing, Social Media, Web Content, Technical Documentation, Fluidics, Technical Translation, Modern Standard Arabic, Lebanese, Astronomy, Observational Astronomy, Cultural Anthropology, Culture Change, Religious Studies, World Religions, Science, Technology and..., Christian Theology, Islam, Social Media Marketing, Sales Presentations, Middle Eastern Studies, North Africa, WordPress, Adobe Creative Suite, Grant Writing, Market Research, Email Marketing, Product Development, Event Management, Marketing, Technical Writing, Google Docs, Proposal Writing, Editing, Proofreading, Sales, Management

University of Arizona   2007 — 2017
Doctor of Philosophy (PhD), Cultural Anthropology

American University of Beirut   2003 — 2006
Master of Arts (MA), Arabic Language and Literature

University of Arkansas   1998 — 2000
Master of Arts (MA), Cultural Anthropology

Dionne Howard Dionne Howard Greater New York City Area Details
Dionne Howard's APAC Customer Services Experience 1996 - 1998
Job Healthcare Services Administrator
Industry Insurance
Gospel Hill Baptist Church Inc.   April 2013 - Present
MACKNYC2014   February 2014 - February 2015
ASA Institute of Business & Computer Technology  October 2014 - January 2015
Kelly Services  2010 - 2012
US Department of Commerce, Economic Development Administration  2010 - 2010
National Direct Home Pharmacy, Inc   2005 - 2009
Randstad  1999 - 2005
APAC Customer Services   1996 - 1998

Customer Service, Microsoft Office, Public Speaking, Government, Research, Project Management, Strategic Planning, Microsoft Excel, Change Management, Program Management, Microsoft Word, PowerPoint, Public Relations, Community Outreach, Management, Quality Assurance, Accounting, Medicare, Nonprofits, Healthcare, Team Building

ASA Institute of Business and Computer Technology   2014 — 2015
Medical Billing and Coding Certificate, Medical Office Administration

Webster University   2007 — 2009
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services

Trident Technical College   1996 — 1998
Associate of Science (AS), Biology/Biological Sciences, General

Orangeburg Calhoun Technical College   1992 — 1995
Phlebotomy Certificate, ADN/Health Sciences

Carrie Kroll Carrie Kroll Summerville, South Carolina Details
Carrie Kroll's APAC Customer Services Experience 1996 - 1999
Job Experienced Manager
Industry Management Consulting
William R. Hearn Jr., Attorney At Law   April 2013 - November 2013
National Management   2002 - 2004
Avatech Solutions  2000 - 2001
WVS Marketing   1999 - 2000
APAC Customer Services   1996 - 1999

Exceptionally effective..., Carreer typified by..., Ability to hire, train,..., Proven liaison..., Highly effective in..., Versed in many programs..., Customer Service, Training, Management, Sales, Leadership, Administrative..., Marketing, Policy, Outlook, Team Building, Time Management

American Public University System   2007 — 2012
Bachelors of Science, Environmental Studies, 3.1 GPA

University of New York   2007 — 2008
General Studies, 3.6 GPA

Dannielle Swope Dannielle Swope Greater Omaha Area Details
Dannielle Swope's APAC Customer Services Experience 2004 - 2006
Job Student at Bellevue University
Industry Public Policy
Self-employed Child Care Provider  May 2006 - Present
YWCA Omaha  November 2009 - January 2010
APAC Customer Services   2004 - 2006

Non-profits, Crisis Intervention, Leadership, Training, Customer Service, Research, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Community Outreach, Data Analysis, Social Media, Statistics, Teamwork, Policy

Bellevue University   2010 — 2011
Bachelor's of Science, Human and Social Service Administration

Metropolitan Community College   2007 — 2009

Northwest High School

Eunesha McDonald Eunesha McDonald Corpus Christi, Texas Area Details
Eunesha McDonald's APAC Customer Services Experience 2011 - 2012
Job Front Office Manager at Holiday Inn Downtown Marina
Industry Hospitality
Private T-Shirt Company   January 2009 - Present
Holiday Inn Downtown Marina   May 2013 - January 2015
APAC Customer Services   2011 - 2012
The Results Companies  June 2010 - February 2011
Results  June 2010 - February 2011
HEB  June 2004 - May 2006

Call Center, Customer Satisfaction, Telemarketing, Customer Retention, Customer Service, Management, Customer Experience

Ashford University   2011 — 2015
Bachelors, Early Childhood

Ashford University   2011 — 2015
Bachelors, Present Online, Business, Management, Marketing, and Related Support Services

Certified Medical   2005 — 2006
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Roy Miller High School   2000 — 2004

Shane Boyle Shane Boyle Beaverton, Oregon Details
Shane Boyle's APAC Customer Services Experience June 1999 - August 2001
Job Information Technology Manager at City of West Linn
Industry Information Technology and Services
City of West Linn  July 2014 - Present
Polar Systems, Inc.   August 2012 - August 2014
PPM Technologies  February 2011 - April 2012
Convergence Networks  May 2004 - October 2010
Net IQ / Webtrends   August 2003 - May 2004
Open Systems Solutions   August 2001 - August 2003
APAC Customer Services   June 1999 - August 2001
John Deere Seeding Group  March 1998 - June 1999

MBA, Executive Support, Vendor Management, Customer Service, Strategic Planning, Strategic IT Management, Capital Budgeting, Disaster Recovery, Business Continuity..., Technology Integration, Security Compliance, VMware Infrastructure, Windows Server, Microsoft Exchange, Corporate Websites, Windows 7, Microsoft Office, Fortinet, Cisco Routing &..., Project Management, Firewalls, Servers, Cisco Technologies, Networking, IT Operations, Management, Hardware, Information Technology, IT Management, Leadership, Security, Troubleshooting, Project Planning, System Administration, VMware, Active Directory, Network Security, Cloud Computing, SharePoint

University of Oregon - Charles H. Lundquist College of Business   2009 — 2011
MBA, Business

Augustana College   1993 — 1997
Bachelor's Degree, Physics / Pre-Engineering, Computer Science, Spanish

keisha cage keisha cage Greenville, South Carolina Area Details
keisha cage's APAC Customer Services Experience September 1998 - August 2003
Job Credentialing Specialist
Industry Telecommunications
Value Options  April 2015 - July 2015
Lumber Liquidators  November 2014 - April 2015
Amerigroup  October 2011 - May 2014
NCO Financial Systems  September 2009 - December 2009
JCPenney  November 2007 - January 2008
TeleTech  October 2005 - March 2006
APAC Customer Services   September 1998 - August 2003

Customer Service, Microsoft Office, Team Building, Microsoft Excel, Project Planning, Inventory Management, Project Management, Call Center, Customer Satisfaction, Data Entry, Customer Experience, Outlook, Fundraising, Healthcare, Training, Human Resources, Coaching, Call Centers, Program Management, Policy, Supervisory Skills, Employee Benefits, Management, Sales, Employee Relations, Analysis, Interviews, Mental Health, Leadership, Leadership Development, Recruiting, Performance Management, Time Management, PowerPoint, Process Improvement, Microsoft Word, Onboarding, Public Speaking, Payroll, Nonprofits, Team Leadership

American InterContinental University   2011 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services

American InterContinental University   2010 — 2011
Bachelors, Business Administration and Management, General

Jessica Schultz Jessica Schultz Denver, Colorado Details
Jessica Schultz's APAC Customer Services Experience September 2013 - June 2015
Job Content Team Lead Zomato
Industry Restaurants
Zomato  June 2015 - Present
APAC Customer Services   September 2013 - June 2015
Dish Network  October 2012 - September 2013
GoDaddy  May 2007 - October 2012
GoDaddy  March 2007 - May 2007
GoDaddy  February 2006 - August 2006
Signs By Tomorrow  March 2004 - February 2006

Leadership, Management, Microsoft Excel, Microsoft Word, Customer Service, Customer Satisfaction, Event Management, Graphic Design, Photoshop, Adobe Creative Suite, Project Management, Staff Supervision, Customer Experience, Employee Training, Microsoft Office, High Organizational..., Highly detail oriented, Phone Etiquette, Logo Design, Illustrator, InDesign, HTML, Signage, Vinyl Cutting, Banner Designing, PowerPoint, Call Centers, CRM, Team Building, Interviews, Hiring, Training, Team Leadership, Recruiting, Coaching, Operations Management, Process Improvement, Customer Retention

Art Institute of Phoenix   1999 — 2002
Bachelor of Arts Degree, Graphic Design

Washburn University   1998 — 1999
Respiratory Care Therapy/Therapist

St. Francis Community High School   1994 — 1998
High School Diploma, General Studies

Joe Drayton III Joe Drayton III Winston Salem, North Carolina Details
Joe Drayton III's APAC Customer Services Experience October 2012 - March 2014
Job Health, Longterm care and Medicare Supplement professional
Industry Insurance
BCBSNC  March 2014 - Present
APAC Customer Services   October 2012 - March 2014
Bank of America  March 2011 - September 2012
SECU  March 2009 - March 2011

Health Insurance, Long Term Care Insurance, Medicare, Medicare Prescription..., Management, Operations Management, Team Leadership, Insurance, Financial Services, Banking, Coaching, Policy, Call Centers, Mortgage Lending, Team Building, Customer Service, Training, Leadership, Performance Management, Process Improvement, Customer Satisfaction, Customer Retention, Microsoft Office

Scotland High School   2000 — 2004
High school diploma, High School/Secondary Diplomas and Certificates

Ashford University
Bachelor's degree, Business Administration and Management, General

Tamara Hendricks Tamara Hendricks Greensboro, North Carolina Details
Tamara Hendricks's APAC Customer Services Experience October 2014 - February 2015
Job Student at ECPI University
CJ's Childcare   May 2009 - Present
APAC Customer Services   October 2014 - February 2015
AT&T  January 2013 - August 2014

Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership

ECPI University   2015 — 2016

Alamance Community College   2009 — 2013
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching

Jennifer DiMotta Jennifer DiMotta Englewood, Colorado Details
Jennifer DiMotta's APAC Customer Services Experience December 1996 - March 1998
Job VP eCommerce, Omnicommerce
Industry Retail
Office Depot  February 2012 - August 2013
ReStockIt.com  September 2008 - December 2010
PHE  October 2005 - September 2008
NetShops aka Hayneedle   January 2003 - October 2005
GiftCertificates.com  2001 - 2002
Mutual of Omaha  May 2000 - May 2001
APAC Customer Services   December 1996 - March 1998

Strategic Planning, Marketing Strategy, Site Planning, Email Marketing, P&L, Usability Design, Online Marketing, E-commerce, SEM, Analytics, Direct Mail, SEO, Web Analytics, PPC, Direct Marketing, Online Advertising, Income Statement, Digital Marketing, Strategy, Leadership, Content Management, Content Strategy, Lead Generation, Team Building, Digital Strategy, Budgets, Usability Engineering, Marketing, Start-ups, Sales, Integrated Marketing, B2B, Social Media Marketing, Affiliate Marketing, Product Management, Advertising, Social Media, Management, Customer Acquisition, Mobile Devices, Omniture, Mobile Marketing, Competitive Intelligence, Blogging, Google Analytics, Cross-functional Team..., P&L Management, Retail, Multi-channel Marketing, Product Development

Bellevue University   2004 — 2006
Masters, Leadership

University of Nebraska at Omaha   1992 — 1998
BGS, Criminal Justice

Adrian Siwady Adrian Siwady Las Vegas, Nevada Area Details
Adrian Siwady's APAC Customer Services Experience 2012 - 2012
Job Artist Development /Artist Management &Consultant Helping God's People Reach The Top RU Sony A&R Sunday School Teacher
Industry Telecommunications
Valley Bible Fellowship  June 2015 - Present
Record Union   2014 - Present
USAContactPoint   December 2013 - Present
Heavenly Management USA   June 2013 - Present
Instant Checkmate LLC   April 2012 - Present
APAC Customer Services   2012 - 2012
Zephyr Partners   August 2011 - December 2011
Advanced Call Center Technologies  November 2009 - April 2011
Code 3 Realty & Mortgage Corp   2009 - April 2010
Sears Holdings Corporation  October 2005 - November 2008

Customer Service, People-oriented, Hospitality, IP PBX, Call Center, Microsoft Office, Front Office, Microsoft Excel, Outlook, 10 Key, Public Speaking, Administrative..., Telephone Skills, Strategic Planning, Call Centers, Customer Satisfaction, Time Management, Invoicing, Team Building, Accounting, Dental Assisting, Dentrix, Sales, Building Relationships, Back Office, Training, Employee Benefits, Technical Support, Human Resources, Employee Relations, Leadership, Data Entry, Cold Calling

Full Sail University   2015 — 2019
Bachelor of Applied Science (BASc), Arts, Entertainment, and Media Management

Smart Horizons   2013 — 2014
Entertainment Management, General Studies

American River College   2005 — 2007
Certified, Dental Hygiene/Hygienist

Daniel Womack Daniel Womack Las Vegas, Nevada Details
Daniel Womack's APAC Customer Services Experience November 2011 - March 2012
Job Mortgage Closer at Citi
Industry Financial Services
Key Energy Services  March 2015 - Present
Cudd Energy Services  August 2014 - April 2015
Citi  October 2012 - April 2014
Capital One  March 2012 - October 2012
APAC Customer Services   November 2011 - March 2012

Credit, Risk Management, Payments, Customer Experience, Credit Risk, Banking, Finance, Call Centers, Customer Service, Loans, Loan Servicing, Financial Services, Collections, Credit Cards, Mortgage Lending

Antelope Valley College   2006 — 2007
none, Accounting and Business/Management

Lancaster High school   2004 — 2005
Diploma, General Studies

Randy Arellano Randy Arellano Greater Denver Area Details
Randy Arellano's APAC Customer Services Experience May 2008 - June 2010
Job VP, Business Development at Teleperformance (Formerly Aegis USA)
Industry Outsourcing/Offshoring
Teleperformance  June 2010 - Present
TIGHT Motorsports, Inc.   March 1999 - Present
APAC Customer Services   May 2008 - June 2010
ACS  2006 - 2008
Intelenet Global Services  2005 - 2006
Sykes Enterprises  2002 - 2005
AEGON Americas  1998 - 2002
Sitel  1994 - 1998

BPO, Call Center, Operations Management, Outsourcing, Lead Generation, Offshoring, Inbound Marketing, Customer Experience, Workforce Management, Vendor Management, Call Centers, CRM, Customer Retention, New Business Development, Start-ups, Management, Telemarketing, Strategy, Strategic Partnerships, Sales, Leadership, Enterprise Software, SaaS, Selling, Sales Management, Business Process, Recruiting, Negotiation, Executive Management, Contact Centers, Team Management, Business Development

Bellevue University   2000 — 2002
Bachelor of Science, International Business Management

American College   1987 — 1989
Financial Planning

Life Underwriters Training Council   1984 — 1989
Financial Planning, Insurance, Investments

University of Nebraska at Omaha   1985 — 1986

Craig Loeffler Craig Loeffler Madison, Wisconsin Details
Craig Loeffler's APAC Customer Services Experience August 2012 - August 2013
Job Solutions Manager at Verizon Wireless
Industry Telecommunications
Verizon Wireless  January 2015 - Present
Verizon Wireless  August 2013 - December 2014
APAC Customer Services   August 2012 - August 2013

Telecommunications, Sales, Wireless, Customer Service, Management, Direct Sales, Mobile Devices, Account Management, Sales Management, Team Leadership

Bellevue University   2015 — 2017
Bachelor of Business Administration (B.B.A.), Professional Retail Sales and Management

Minnesota State University, Mankato   2012 — 2013
Associate of Arts (A.A.)

Shantaya Russell Shantaya Russell Atlanta, Georgia Details
Shantaya Russell's APAC Customer Services Experience July 2014 - December 2014
Job Shipping Supervisor
Industry Logistics and Supply Chain
Ecop! Police and Shooting Supply/ Porter Internet Sales LLC   September 2014 - June 2015
APAC Customer Services   July 2014 - December 2014
EPN Services/ Major Deals LLC.   August 2012 - April 2014
ProLogistix  April 2012 - July 2012
Yamaha Motor Corporation, USA  August 2011 - April 2012

Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Public Speaking, English, Time Management, Human Resources, Research, Photoshop, Social Media, Windows, Event Planning, Certified Forklift..., Export-Import, Logical Thinker, QuickBooks, Forklift Operation

Rio Salado College   2015 — 2016
Associate of Arts and Sciences (AAS), Business Administration and Management, General

Atlanta Technical College   2013 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services

ITT Technical Institute-Atlanta   2012 — 2013
Associate's degree, Computer Systems Networking and Telecommunications

Kriztal Villarreal Kriztal Villarreal Ingleside, Texas Details
Kriztal Villarreal's APAC Customer Services Experience July 2012 - May 2013
Job QA/QC Traceability Technician at Gulf Marine Fabricators
Industry Construction
Gulf Marine Fabricators  July 2013 - Present
Gulf Marine Fabricators  May 2013 - Present
APAC Customer Services   July 2012 - May 2013
Pony & Bows Childcare   April 2011 - July 2012

Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Telephone Skills, Outlook, PowerPoint, Team Leadership, Software Documentation

Southern Careers Institute-Corpus Christi   2012 — 2013
Billing and Coding Specialist

Aransas Pass High School   2008 — 2012

shannon sanchez shannon sanchez Miami/Fort Lauderdale Area Details
shannon sanchez's APAC Customer Services Experience August 2009 - November 2010
Job Accounts Payable Specialist
Industry Telecommunications
SBA Communications  October 2013 - Present
Dell  May 2012 - May 2013
Dell  November 2010 - May 2012
APAC Customer Services   August 2009 - November 2010
Comcast Cable  October 2006 - March 2009
Marriott International  May 2004 - April 2006

Talent Acquisition, Change Management, Recruiting, Talent Management, Performance Management, Process Improvement, Microsoft Office 2007, Oracle CRM, PeopleSoft, Microsoft Excel, PowerPoint, Organizational..., Negotiation, Employee Engagement, Human Resources, Workforce Planning, New Hire Orientations, Management, Training, Employee Relations, Teamwork, Customer Service, Taleo, Onboarding, Employee Benefits, Applicant Tracking..., Call Centers, College Recruiting, Personnel Management, Interviews, HR Policies, Employee Training, Leadership, Leadership Development, Coaching, Time Management, Team Leadership, Benefits Administration, Customer Satisfaction, Screening Resumes, Screening, Team Management, Team Building, Hiring, Public Speaking, Employment Law, Labor Relations, Organizational..., Technical Recruiting, CRM

Universidad Latina de Panamá   2009 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Development

Julianne Gupton Julianne Gupton Greater Milwaukee Area Details
Julianne Gupton's APAC Customer Services Experience August 2012 - March 2013
Industry Graphic Design
PIXELATION LOGO AND DESIGN   November 2013 - Present
CNH Industrial  May 2014 - January 2015
Pixie's Painting   May 2004 - November 2013
APAC Customer Services   August 2012 - March 2013
Great Lakes Quick Lube  May 2011 - January 2012
Wireless Advocates  September 2009 - April 2011
Costco Wholesale  December 2008 - January 2009
The Home Depot  May 2002 - May 2008
Hallmark  January 2002 - May 2002
Harry W Schwartz Bookshop   January 2002 - May 2002

Logo Design, Graphic Design, Vector Illustration, website Design, Website Creation, Marketing, Modeling, Art Direction, Photography, Digital Media, Development Of..., Social Media Marketing, Website Promotion, Creative Strategy, Brand Awareness, Photo Editor, Digital Illustration, InDesign, Adobe Creative Suite, Muse, Dreamweaver, Joomla, Artisteer, WordPress, Creative Writing, Illustration, Google Analytics, SEO, SEM, PPC, Technical Support, Computer Repair, Computer Technology, Computers, Windows Services, Social Media, Customer Satisfaction, Painting, Sales, Time Management, Microsoft Office, Team Building, Business, Leadership, Sales Operations, Retail, Web Design, Customer Service, SAP CRM, SharePoint

MATC School of Media and Creative Arts   2014 — 2016
Associate's Degree, Graphic Design, Web Design, Coding, 3.78 GPA

shorewood highschool   1998 — 2002
Diploma, Business Administration and Management, General

Nichole Brammer Nichole Brammer Davenport, Iowa Details
Nichole Brammer's APAC Customer Services Experience November 2007 - March 2008
Job Student at University of Iowa MPH
Industry Higher Education
O'Reilly Auto Parts  August 2009 - Present
Baylor College of Medicine  May 2013 - June 2013
Scott Community College  August 2011 - July 2012
Advance Auto Parts  March 2009 - August 2009
Bark Avenue  June 2008 - August 2009
Jackson Hewitt Tax Service Inc.  January 2008 - April 2009
Terri's Dogstyling School   October 2006 - September 2008
APAC Customer Services   November 2007 - March 2008
PETCO Animal Supplies, Inc.   September 2006 - October 2006
American TV  May 2006 - July 2006

Customer Service, Telephone Skills, Microsoft Office, Time Management, Team Building, Data Entry, Retail, Sales, Cashiering, Research, Training, Management, Inventory Management, Customer Satisfaction, Social Media, Critical Thinking, Science, Tutoring, Student Development, Editing, Dog Grooming, Pets, Phone Skills, Planograms, Food Service, Outlook, Public Speaking, Fundraising, Higher Education, Community Outreach, Microsoft Excel

University of Iowa   2015 — 2017
Public Health

Augustana College   2012 — 2014
Bachelor's degree, Pre-Medicine, Biology, Biochemistry, 3.3

Scott Community College   2010 — 2012
Associate of Science (A.S.), Biology, General, 3.7

Terri's Dogstyling School   2007 — 2007
Animal Grooming

Rudyna Tan,BSN RN Rudyna Tan,BSN RN Jersey City, New Jersey Details
Rudyna Tan,BSN RN's APAC Customer Services Experience December 2010 - September 2011
Job Registered Nurse
Industry Health, Wellness and Fitness
Cusack Care Center  September 2015 - Present
Alaris Health  January 2015 - August 2015
Pomona Vista Care Center   April 2014 - September 2014
Arriva Medical Philippines   September 2010 - May 2013
APAC Customer Services   December 2010 - September 2011
Sto Nino de Tanza Medical and Diagnostic Center   May 2009 - September 2009

Healthcare Associate, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Windows, Microsoft Office, Research, Outlook, English, Teaching, Data Entry, Time Management, Cpr Certified, CPR Certified, Performance Management, Teamwork, Training, Healthcare, Call Centers

Arellano University   2002 — 2006
Bachelor of Science (BS), Nursing

St. Rita College - Parañaque City   1982 — 1987
Secondary School, High School

San Sebastian College - Recoletos de Manila   1976 — 1982
Primary, Elementary

Jasmine Mann Jasmine Mann Houston, Texas Area Details
Jasmine Mann's APAC Customer Services Experience August 2012 - March 2013
Job Customer Services
Industry Information Technology and Services
CEVA Logistics  March 2015 - Present
Riverway Business Services  December 2014 - January 2015
Amerigroup  June 2014 - October 2014
General Dynamics Information Technology  September 2013 - April 2014
APAC Customer Services   August 2012 - March 2013


Austin Peay State University

Karen (Plioplys) McKenzie Karen (Plioplys) McKenzie Moline, Illinois Details
Karen (Plioplys) McKenzie's APAC Customer Services Experience September 2012 - January 2015
Industry Consumer Services
APAC Customer Services   September 2012 - January 2015
Northern Illinois University  September 2006 - June 2012
Community Unit School District 200  2000 - 2006

Microsoft Excel, Microsoft Office, Sales, English, PowerPoint, Customer Service, Research, Leadership, Management, Photoshop, Outlook, Windows, Microsoft Word, Escalation Resolution, Administrative..., Data Entry, Time Management, Training, Event Planning, Access

Gage Park High School   1980 — 2019

Mahoning County Career and Technical Center   1995 — 1996
Administrative Assistant and Secretarial Science, General

Christopher Council Christopher Council Greensboro/Winston-Salem, North Carolina Area Details
Christopher Council's APAC Customer Services Experience December 2012 - August 2013
Job Classroom Technician Coordinator at Amplify
Industry Information Technology and Services
Amplify  August 2014 - June 2015
CoreLogic  March 2014 - August 2014
BCBSNC  September 2013 - January 2014
APAC Customer Services   December 2012 - August 2013
G3 Jewelry Inc.   April 2009 - December 2012
The Republik  October 2006 - March 2007

Call Centers, BPO, Workforce Management, Technical Support, Contact Centers, Customer Experience, Customer Satisfaction, Avaya, Call Center Development, Troubleshooting, Inbound Marketing, Outsourcing, E-commerce, Service Delivery, Sla, Transition Management, Telemarketing, Customer Service, Training, Microsoft Office, PowerPoint

North Carolina Agricultural and Technical State University   2015 — 2019
Bachelor of Information Technology, Computer Engineering

Alamance Community College   2010 — 2011
Information Technology

Guilford Technical Community College   2008 — 2010
Information Technology

James B Dudley High School   2004 — 2006
High School Diploma

Lynn Nolde-Parks Lynn Nolde-Parks Green Bay, Wisconsin Details
Lynn Nolde-Parks's APAC Customer Services Experience July 2003 - December 2003
Job Administrator at The Parks Home
Industry Human Resources
The Parks Home   November 1998 - Present
APAC Customer Services   July 2003 - December 2003
Saykllys chocolate factory   September 2001 - February 2002
Mesaba Airlines  September 1994 - June 2001

Customer Service, Microsoft Word

Boyd school of travel   1992 — 1993
Tourism and Travel Services Management

Bay de Noc Community College   1983 — 1986
Business/Commerce, General

rickesha love rickesha love Phoenix, Arizona Area Details
rickesha love's APAC Customer Services Experience September 2013 - February 2015
Job Western Governors University
Industry Education Management
Miller Motte Business College   March 2012 - Present
APAC Customer Services   September 2013 - February 2015
Stevens Henager College  June 2012 - January 2013
Anthem College Online  June 2011 - June 2012

Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Management, Program Management, Career Counseling, Training, Leadership, Leadership Development, Interviews, Recruiting, Coaching

Anthem College-Phoenix   2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Business Management

Southern University at Shreveport   2010 — 2011
Associate of Science (A.S.), Business Management

Robyn Barton Robyn Barton Greater Minneapolis-St. Paul Area Details
Robyn Barton's APAC Customer Services Experience October 2012 - January 2013
Job Managing in the 21st century
Industry Human Resources
ManpowerGroup  June 2015 - Present
Randstad  December 2013 - February 2014
Inver Grove Heights Schools   August 2013 - December 2013
Washington County Library  December 2012 - May 2013
APAC Customer Services   October 2012 - January 2013
Noll Human Resource Services  June 2007 - July 2008

Management, Customer Service, Transcription, Medical Transcription, Health Insurance, Insurance, Stock Market, Social Media, Small Business, Sales, Customer Satisfaction, Filing, Microsoft Excel, Microsoft Office, PowerPoint, Time Management

Bellevue University   2008 — 2010
Bachelor of Science (BS), Management

Vatterott College   2004 — 2006
Associate of Science (A.S.), Medical Administrative/Executive Assistant and Medical Secretary

Patrick Camelatto Patrick Camelatto Miami/Fort Lauderdale Area Details
Patrick Camelatto's APAC Customer Services Experience August 2012 - August 2013
Job Administrador Comércio Exterior / International Trade
Industry Food & Beverages
PedidosYa   February 2014 - November 2014
-  August 2013 - February 2014
APAC Customer Services   August 2012 - August 2013
Source Commodities CO   December 2010 - August 2012
ei-Log Export, Import and Logistics   September 2009 - February 2011

International Trade, Dynamic, Fluent English, Spanish, Brazilian Portuguese, International Logistics, International Sales, International Business, Export, Negotiation, English, Logistics, New Business Development, Import, Shipping, Project Planning, Management, Vendas internacionais, Comércio internacional, Exportação, Negociação

Anhanguera Educacional   2005 — 2009
Bachelor's, Business Administration with International Trade

Universidade Banco do Brasil   2011 — 2011
International Trade, International Trade - Letter of Credit - Drawback

Rebecca Overholt Rebecca Overholt Tucson, Arizona Area Details
Rebecca Overholt's APAC Customer Services Experience September 2010 - January 2012
Job Senior Floor Agent (Ops SME)
Industry Consumer Services
CoWorx Staffing Services  February 2012 - Present
Douglass Guard Systems   January 2004 - Present
APAC Customer Services   September 2010 - January 2012
Tower Theatres   March 2010 - September 2010
State Farm  October 2009 - January 2010
University Laundry  November 2008 - October 2009
Magpie's Gourmet Pizza   August 2007 - November 2008
Fox Tucson Theatre  July 2006 - August 2007
Afni  October 2004 - January 2007

Data Entry, Customer Service, Call Centers, Recruiting, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Time Management, Customer Satisfaction, Telephone Skills, PowerPoint, Human Resources, Sales, Office Management

Brown Mackie College-Tucson   2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General

Brown Mackie College-Tucson   2011 — 2013
Associate of Science (AS), Business Administration and Management, General

Heather M. Hollis Heather M. Hollis Greater Omaha Area Details
Heather M. Hollis's APAC Customer Services Experience November 1997 - August 2000
Job Accounting Specialist, Full Charge Bookkeeper, Executive Administration
Industry Accounting
Roll Enterprises   April 2015 - Present
Boystown National Research Hospital  March 2014 - February 2015
Select Auto Omaha   July 2012 - September 2014
Sperling Industries USA Inc   September 2000 - April 2012
APAC Customer Services   November 1997 - August 2000

Accounts Payable, Customer Service, Accounts Receivable, Invoicing, Accounting, QuickBooks, Spreadsheets, Time Management, Finance, Journal Entries, Budgets, Excel, Word, Outlook, Administrative Support, Data Entry, Inventory Management, Customer Relations, Problem Solving, Fax, Event Planning, Research, Teamwork, Telephone Skills, Documentation, Billing, Budgeting, Office Administration, Coordination, Writing, Expenses, Windows, Editing, Purchasing, Purchasing Negotiation, Purchasing Processes, Project Purchasing, Cost Management, Cost Accounting, Cost Reporting, Detailed Organization, Account Management, Billing Process, Inventory System, Inventory Control, Management, Account Reconciliation, Negotiation, Contract Negotiation, Contract Management

Bellevue University   1996 — 1997
Not completed - business management/accounting, Accounting and Business/Management

Central High School   1993 — 1995
Diploma, High School/Secondary Diplomas and Certificates

Erin Means Erin Means Davenport, Iowa Details
Erin Means's APAC Customer Services Experience May 2012 - December 2013
Job Student at Brown Mackie College Quad Citiew
Industry Accounting
Walmart  February 2014 - Present
APAC Customer Services   May 2012 - December 2013
Brown Mackie College  April 2012 - June 2012
Brown Mackie College  April 2012 - June 2012
NIS  January 2012 - January 2012
The Sedona Group  September 2011 - January 2012
APAC Customer Services   July 2010 - April 2011
APAC Customer Service  July 2010 - April 2011
Miller Container   October 2007 - November 2009
Miller Container   October 2007 - November 2009

Knowledgeable in..., Microsoft Excel 3 years, Microsoft Word and..., Desktop publishing and..., Word Perfect and..., Lotus Notes, Numeric Keypad, Microsoft Excel, Microsoft Word, Outlook, Internet Explorer, Chrome, Firefox, PowerPoint, Typing, 10 Key, Numeric Filing, Office Skills, Audio Transcription, Mail Merge, Bulk Mailing, Telephone Reception, Cash Handling Experience, Open Accounts

Brown Mackie College-Quad Cities   2009 — 2012
Associate of Science (A.S.), Accounting

Brown Mackie College
Associate of Science Degree; Associate of Science Degree, Business Management; Accounting Technology

United Township   1998 — 2004
GED, Required

Cameron Hoag Cameron Hoag Mesa, Arizona Details
Cameron Hoag's APAC Customer Services Experience October 2004 - April 2006
Job SSL Specialist at GoDaddy
Industry Information Technology and Services
GoDaddy  August 2014 - Present
Revana  January 2013 - November 2013
TriVita  November 2010 - April 2012
Jumers Casino & Hotel  February 2008 - April 2010
Sears Automotive Center  2007 - 2008
APAC Customer Services   October 2004 - April 2006

Product Marketing, Lead Generation, Salesforce.com, Demand Generation, Product Management, CRM, SEM, Marketing Strategy, Competitive Analysis, Business Development, Google Adwords, Analytics, Google Analytics, Marketing Management, Email Marketing, SEO, Marketing, Cross-functional Team..., Project Management, Online Marketing, Microsoft Office, Salesforce Training, Account Management

Arizona State University   2014 — 2017
BS Electrical Engineering, Electrical and Electronics Engineering

Mesa Community College   2010 — 2014
Associate of Science (A.S.), Mechanical Engineering

Mesa   2012 — 2013
Associate's degree, Mechanical Engineering

Christine Arrington Christine Arrington Charlotte, North Carolina Details
Christine Arrington's APAC Customer Services Experience October 2013 - May 2014
Job Postal Clerk at United States Postal Service
Industry Financial Services
United States Postal Service  August 2015 - Present
UnitedHealth Group  June 2015 - July 2015
Aon  May 2014 - April 2015
APAC Customer Services   October 2013 - May 2014
Wells Fargo  June 2013 - September 2013
Walmart  November 2007 - January 2013
Sunglass Hut  July 2005 - July 2006

Customer Service, Health Insurance, Affordable Care Act, Computer-savvy, Microsoft Office, Typing, Inventory Management, English, Call Centers, Life Insurance, Friendly Personality, Independent Self-starter, Online Marketplace, Great Leader, Patience, Internet, Records Management, Cash-handling, Data Entry, Subsidies, Dependable Team Player, Comfortable working..., Stressful Situations, Caring, Learning Quickly, Quick Thinker, Flexibility, Siebel, Time Management, Access, Management, Sales, Public Speaking

Kaplan University-Davenport Campus   2012 — 2014
Associate of Arts and Sciences (AAS), Medical Office Management/Administration, 3.85 GPA

Brookstone College-Charlotte   2006 — 2007
Medical/Clinical Assistant

Michelle Rowland Michelle Rowland San Antonio, Texas Details
Michelle Rowland's APAC Customer Services Experience 2013 - 2014
Job Help Desk Technician II at Ukpeagvik Inupiat Corporation
Industry Information Technology and Services
APAC Customer Services   2013 - 2014
Ukpeagvik Inupiat Corporation  August 2011 - 2013
DenaliTEK  2010 - 2010
GCI - General Communication Inc.  2006 - 2009
ATT/2Wire/Volt   2008 - 2008

Computer Hardware, Troubleshooting, Software Installation, VPN, Customer Relations, Windows, Active Directory, Customer Service, Outlook, Windows 7, Blackberry, Hardware, Microsoft Word, Numara Track-It, Windows Server, System Administration, Microsoft Exchange, Technical Support, Microsoft Excel, VoIP, LAN-WAN, System Deployment, Switches, Routers, SharePoint, Wireless Networking, A+ Certified, Desktop Support, Help Desk Support, BMC Remedy, Microsoft Office, Excel, Word, XP, Internet Explorer, Printers, Laptops, Problem Solving, Dell Computers, Blackberry Enterprise..., Service Desk, Dell Workstations, Wikis, Network Administration, Microsoft Certified..., Citrix, Cisco Technologies, Windows XP

CDC Train
Public Health Continuing Education/Personal Enrichment

Central Texas College   2014 — 2015

Alaska Pacific University
Business Administration

Hallmark College of Technology/Hallmark College of Aeronautics   2008 — 2008
Computer Network Systems Technologies, 3.6

Ben Sabourin Ben Sabourin Green Bay, Wisconsin Area Details
Ben Sabourin's APAC Customer Services Experience 2000 - 2005
Job Director of Accounts Receivable at IOD Incorporated
Industry Professional Training & Coaching
IOD Incorporated  January 2015 - Present
IOD Incorporated  October 2010 - January 2015
IOD Incorporated  September 2009 - October 2010
IOD Incorporated  July 2007 - September 2009
United States Junior Chamber  January 2008 - December 2008
Junior Chamber International  January 2007 - December 2007
IOD Incorporated  September 2006 - July 2007
JCI Wisconsin   January 2005 - December 2005
APAC Customer Services   2000 - 2005

Classroom, Public Speaking, Leadership Development, Training, Coaching, Team Building, Business Process..., Recruiting, Budgets, Event Planning, Change Management, Employee Relations, Organizational..., Project Planning, Process Improvement, Project Management, Leadership, Research, Analysis, Human Resources, Business Strategy, Fundraising, Negotiation, Strategic Planning, Non-profits, Staff Development, Management Consulting, Executive Coaching, Marketing Strategy, Talent Management, Team Leadership, Healthcare, Sales Management, Team Management, Management, Marketing, Performance Management, Business Planning, Contract Negotiation, Training Delivery, Customer Service, Sales, Program Management, Public Relations, Entrepreneurship, Social Media, Employee Training, Microsoft Office, Time Management, Personal Development

Ashford University   2008 — 2011
BA, Business Administration

Kellie Lewis Kellie Lewis San Antonio, Texas Area Details
Kellie Lewis's APAC Customer Services Experience 2002 - 2005
Job Executive Director Operations Services at Healthways
Industry Health, Wellness and Fitness
Healthways  November 2010 - Present
Prescription Solutions  January 2005 - November 2010
Walgreens Health Initiatives  2002 - 2005
APAC Customer Services   2002 - 2005
Stream  2002 - 2003
TeleSpectrum Worldwide  1998 - 2002
IDRC  1998 - 2002
IDRC  1997 - 2002
TraveLodge Call Center   1994 - 1998
Travelodge  1994 - 1997

Customer Service, Budgets, Time Management, Strategic Planning, Project Management, Healthcare, CRM, Customer Satisfaction, Process Improvement, Human Resources, Team Building, Vendor Management, Change Management, Program Management, Leadership, Call Centers, Sales Management, Training, Customer Retention, Coaching, New Business Development, Management, Operations Management, Sales, Call Center, Business Development, Account Management, Leadership Development, Team Leadership, Start-ups, Marketing, Cross-functional Team..., Performance Management, Employee Relations, Outsourcing, Recruiting, Contract Negotiation, Employee Training, Strategy, Customer Experience, Organizational..., Software Documentation, Workforce Management, Executive Management, Business Process..., P&L Management, Public Speaking, Healthcare Management, Medicare, Managed Care

University of Phoenix   1996 — 1996
Business Management

Arapahoe Community College   1992 — 1994
Interior Design

The University of Texas at San Antonio   1979 — 1981
Music Education

Greg Sigmon Greg Sigmon Raleigh-Durham, North Carolina Area Details
Greg Sigmon's APAC Customer Services Experience 1996 - 2001
Job Senior Global Operations Manager at Allscripts
Industry Computer Software
Allscripts  January 2015 - Present
Allscripts  January 2007 - Present
OnStar  March 2001 - December 2006
APAC Customer Services   1996 - 2001

Process Improvement, Cross-functional Team..., Vendor Management, Call Center, Program Management, Product Management, Business Analysis, Six Sigma, Customer Satisfaction, Operations Management, Strategic Planning, Change Management, Salesforce.com, Team Leadership, Management, Team Management, Business Process..., Customer Service, Leadership, Performance Management, Call Centers, Telecommunications, CRM, Product Development, Training, Outsourcing, Integration, Business Intelligence, Enterprise Software, PMP, Software Documentation, Software Implementation, Software Project..., Requirements Analysis, Business Process, Quality Assurance

University of Phoenix   2004 — 2006
Bachelor of Science (BS), Business Administration

Appalachian State University

Amber Gutowski Amber Gutowski Green Bay, Wisconsin Details
Amber Gutowski's APAC Customer Services Experience August 2010 - November 2010
Job Customer Service Representative at Thrivent Financial
Industry Insurance
Thrivent Financial  March 2014 - Present
Aerotek  August 2012 - March 2014
Baker & Taylor  February 2012 - August 2012
Anderson Merchandisers  July 2011 - August 2012
Office Team  June 2011 - June 2011
Alpine Access  November 2010 - March 2011
APAC Customer Services   August 2010 - November 2010
Georgia-Pacific LLC  September 2001 - June 2007

Inventory Management, Advertising, Customer Service, Social Media, Visual Merchandising, Microsoft Office, Merchandising, Team Building, Management, Microsoft Word, Time Management, Data Entry, Inbound calls, Cosmetology, Consumer Products, At Multitasking, Call Centers, Teamwork, Soft Skills, Compassion, Family Studies

University of Wisconsin-Stout   2013 — 2016
Bachelor's degree, Human Development and Family Studies, General

University of Wisconsin-Green Bay   2012 — 2013
Interdisciplinary Studies

Argosy University   2010 — 2012
Bachelor's degree, Psychology, G.P.A. 3.36

Shontel Walker Mayers Shontel Walker Mayers Greater Atlanta Area Details
Shontel Walker Mayers's APAC Customer Services Experience 2003 - 2005
Job Mgr, Accounts Payable
Industry Accounting
Cox Communications  September 2010 - August 2015
Cox Communications  2009 - 2010
Cox Communications  2006 - 2009
Exide Technologies  2005 - 2006
APAC Customer Services   2003 - 2005

Team Building, Event Planning, Accounting, Teamwork, Management, Team Leadership, Coaching, New Business Development, Vendor Management, Sales, Marketing, Financial Reporting

American InterContinental University
Business Administration and Management, General, 3.5

University of Phoenix
Information Technology, 3.5

Victoria Graham Victoria Graham Houston, Texas Details
Victoria Graham's APAC Customer Services Experience June 2012 - May 2014
Job Director of Training
Industry Outsourcing/Offshoring
United Recovery Systems LP  August 2014 - Present
APAC Customer Services   June 2012 - May 2014
NCO Customer Management, Inc.   November 2008 - June 2012
Dell  February 2008 - October 2008
Dell  June 1999 - October 2008
AGLCC   2007 - 2008
Out Youth  2003 - 2008
Human Rights Campaign  2003 - 2008
HRC Austin   2005 - 2007
First USA Bank  1997 - 1999

Instructional Design, Performance Consulting, ADDIE, Leadership Development, Deployment, E-learning, Blended Learning, Adult Education, Organizational..., Training Delivery, Talent Management, Coaching, Instructor-led Training, Succession Planning, Captivate, Needs Analysis, Performance Management, Change Management, Human Performance, Instructional Technology, Blended Learning..., Learning Management, Curriculum Design, Distance Learning, Employee Engagement, Organizational..., E-learning Development, ILT, Workplace Learning, Learning Technology, Online Training, Classroom Instruction, Curriculum Development, Web-based Training, Team Building, Organizational Learning, Learning Solutions, Emotional Intelligence, 360 Feedback, Organizational Design, Strategic Planning, MBTI, Personal Development, Culture Change, Educational Technology, BPO, Call Centers, E-Learning, Leadership, Outsourcing

American InterContinental University   2007 — 2009
Master of Business Administration (M.B.A.), Organizational Psychology & International Business

American InterContinental University   2005 — 2007
Bachelor of Arts (B.A.), Project Management

Joseph Meza Joseph Meza Phoenix, Arizona Area Details
Joseph Meza's APAC Customer Services Experience July 2011 - Present
Job Human Resources Director at APAC Customer Services Western Territory & Work at Home Nationally
Industry Human Resources
APAC Customer Services   July 2011 - Present
JMeza Consulting   January 2009 - June 2011
Wolters Kluwer Pharma Solutions  September 2005 - November 2008
Arizona State Credit Union  January 2000 - November 2004
Wavo Corporation  1997 - 2000
Bank of America  1990 - 1997

Executive Coaching, Talent Management, Training, Succession Planning, Performance Management, HR Consulting, Change Management, Talent Acquisition, Employee Relations, HR Policies, Employee Engagement, HRIS, Organizational..., Human Resources, Workforce Planning, Personnel Management, Strategy, Onboarding, Employee Benefits, Deferred Compensation, Leadership, Organizational..., Management, Coaching, Recruiting

American Bankers Association at University of Colorado at Boulder
Senior Human Resources Certification, Human Resources Management

Arizona State University
Bachelor of Arts, Education - Selected Studies

Bryan Gross Bryan Gross Dallas/Fort Worth Area Details
Bryan Gross's APAC Customer Services Experience September 1993 - September 1995
Job COO at Global Interactive Services
Industry Outsourcing/Offshoring
Global Interactive Services  June 2014 - Present
The Heller Group  June 2013 - June 2014
iPacesetters, LLC.   September 2012 - June 2013
TCIM Services  January 2006 - August 2012
LiveBridge  August 2003 - December 2005
Center Partners  August 2001 - July 2003
TeleTech  January 1999 - July 2001
Sprint Telecenters   October 1996 - December 1999
Brookstone  October 1995 - September 1996
APAC Customer Services   September 1993 - September 1995

Call Center, Workforce Management, Customer Experience, BPO, Outsourcing, Strategy, Business Analysis, Inbound Marketing, Vendor Management, Account Management, Telemarketing, Contact Centers, Call Centers, Management, Start-ups, Customer Retention, Leadership, Telecommunications, Lead Generation, Customer Satisfaction, Solution Selling, Performance Management, Coaching, Executive Management, CRM, Operations Management, Financial Services, Team Leadership, Team Building, New Business Development, Change Management, Process Improvement, VoIP, Team Management, Avaya, Forecasting, SaaS, Program Management, Cross-functional Team..., IVR, Customer Acquisition, Strategic Planning, Business Development, Sales Operations, Telephony, Managed Services, Direct Sales, Salesforce.com, P&L Management, Sales Management

Arizona State University   1986 — 1987

Darrel Cooper Darrel Cooper Irving, Texas Details
Darrel Cooper's APAC Customer Services Experience 2000 - 2003
Job Manager Business Intelligence at Sirius XM Radio Inc.
Industry Automotive
Sirius XM Radio Inc.  February 2012 - Present
ATX Group  September 2003 - February 2012
APAC Customer Services   2000 - 2003
QSM   1995 - 1999

Business Intelligence, Product Management, Call Centers, Cross-functional Team..., Vendor Management, Call Center, Process Improvement, CRM, Management, Project Management, Strategic Planning, Account Management, Leadership, Customer Service, Product Marketing

Appalachian State University

Maria Reid, PMP Maria Reid, PMP Greater Omaha Area Details
Maria Reid, PMP's APAC Customer Services Experience June 1997 - August 1999
Job Experienced Senior Project Manager
Industry Financial Services
First Data Corporation  January 2013 - Present
West Corporation  May 2011 - January 2013
Fiserv  August 1999 - May 2011
APAC Customer Services   June 1997 - August 1999
WorldCom  June 1996 - June 1997
ITI Marketing Services  February 1991 - June 1996
KPMG  March 1988 - December 1991

Vendor Management, Program Management, Business Analysis, Project Portfolio..., Process Improvement, Agile Project Management, PMP, CSM, CRM, Scrum, Integration, MS Project, Quality Assurance, Software Documentation, SharePoint, Software Development, Telecommunications

Bellevue University   2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management

Bellevue University   1994 — 1997
B.S., Business Administration

Western Carolina University   2001 — 2002
Certificate, Project Manager

Twyla Salaiz Twyla Salaiz Tucson, Arizona Area Details
Twyla Salaiz's APAC Customer Services Experience January 2006 - August 2007
Job Talent Strategist
Industry Aviation & Aerospace
Raytheon  January 2014 - Present
Raytheon  September 2007 - December 2013
APAC Customer Services   January 2006 - August 2007
Spherion  January 1999 - September 2005
Cendant  July 1994 - October 1998

Talent Management, Leadership Development, Performance Management, Organizational..., Career Development, Leadership, Workforce Planning, Onboarding, Succession Planning, Organizational..., Organizational Design, Instructional Design, Management, Training, Employee Engagement, Recruiting, E-Learning, Program Management, Workshop Facilitation, Learning Management, Employee Training, Blended Learning, Executive Coaching, Training Delivery

Northern Arizona University   2005 — 2008
MEd, Educational Psychology

Anderson University   1984 — 1989
BA, Education

Jill Langenfeld Jill Langenfeld Greater Omaha Area Details
Jill Langenfeld's APAC Customer Services Experience May 2003 - October 2008
Job UnitedHealth Group
Industry Hospital & Health Care
UnitedHealth Group  July 2015 - Present
UnitedHealth Group  July 2014 - July 2015
UnitedHealth Group  October 2008 - July 2014
APAC Customer Services   May 2003 - October 2008
TPG TeleManagement  1999 - 2003

Bellevue University   2000 — 2003
Bachelors, Organizational Communication

Kalif Mathieu Kalif Mathieu Saint Joseph, Michigan Details
Kalif Mathieu's APAC Customer Services Experience July 2003 - December 2003
Job Cellerman/Brewer at The Round Barn Brewery
Industry Food & Beverages
The Round Barn Brewery   July 2012 - Present
Peace Corps  July 2010 - July 2012
Partnership International, Inc   May 2008 - June 2010
Self Employed  March 1998 - June 2010
Alma College Admissions Office   September 2008 - April 2009
APAC Customer Services   July 2003 - December 2003

Research, Leadership, Customer Service, Proposal Writing, Teaching English, Brewing, Teaching English as a...

Alma College   2005 — 2009
English and Political Science

American University   2008 — 2008
Peace and Conflict Resolution

Doug Harder Doug Harder Columbia, South Carolina Area Details
Doug Harder's APAC Customer Services Experience 1998 - 1998
Job Managing Partner
Industry Consumer Services
MBS, LLC.   2006 - Present
First Sun Consulting, LLC- Outplacement Services   2006 - Present
eLoyalty  2004 - 2006
First Sun Consulting, LLC- Outplacement Services   2001 - 2004
eLoyalty  1999 - 2001
APAC Customer Services   1998 - 1998
ICT Group  1996 - 1998
Amtrak  1990 - 1995
Econo Lodges of America   1984 - 1990
Best Western International  1976 - 1985

Outsourcing, CRM, Call Center, Business Analysis, Business Transformation, Management Consulting, Integration, Workforce Management, Strategic Planning, Business Strategy, Business Process..., Performance Management, Call Centers, Employee Engagement, Change Management, Environmental Impact..., Contact Center...

Arizona State University
BS, Business Administration

Amy Hugunin Amy Hugunin Greater Omaha Area Details
Amy Hugunin's APAC Customer Services Experience 1995 - 1999
Job Sr. Leader, Business Performance OE at PayPal
Industry Internet
PayPal  March 2015 - Present
PayPal  June 2014 - March 2015
PayPal  July 2012 - June 2014
PayPal  November 2009 - July 2012
PayPal  September 2005 - November 2009
Convergys  October 2004 - September 2005
ADT Security Services  October 1999 - October 2004
APAC Customer Services   1995 - 1999

Workforce Management, Call Center, Capacity Planning, Operational Support, Customer Experience, Vendor Management, Performance Management, Process Improvement, IVR, Workforce Planning, Metrics, Avaya, Call Centers, Customer Satisfaction, Leadership, Program Management, Training, Employee Training, Forecasting, Team Building, Project Planning, Strategic Planning, Budgets, Quality Assurance, Time Management, Outsourcing, CRM

Bellevue University   2011 — 2016
MBA, International Managment and Management of Information Systems, 3.9

University of Nebraska at Omaha   1997 — 2002
BSBA, Human Resource Management

Millard North High School   1993 — 1997
HS Diploma, College Prep

Kevin Johnson, MBA Kevin Johnson, MBA Columbus, Ohio Area Details
Kevin Johnson, MBA's APAC Customer Services Experience May 2006 - February 2007
Job Director, Performance Management at Affinion Group
Industry Outsourcing/Offshoring
Affinion Group  September 2010 - Present
The Results Companies  February 2007 - July 2010
APAC Customer Services   May 2006 - February 2007
PeopleSupport  November 2004 - May 2006
American Express Business Travel  November 1996 - August 2004

Sales Operations, Training, Call Centers, Operations Management, Customer Satisfaction, CRM, Management, Vendor Management, Operational Excellence, Call Center, Client Services, Customer Experience, Contact Centers, Performance Management, Program Management, Strategy, Telemarketing, Team Building, Leadership, Human Resources, Account Management, Negotiation, Workforce Management, Process Improvement, Strategic Planning, Customer Service, Employee Training, Outsourcing, P&L Management, Networking, Budgets, Cross-functional Team..., Service Delivery, Recruiting, Customer Retention, Quality Assurance, Change Management, Business Process..., Customer Acquisition

University of Phoenix   2001 — 2003
M.B.A, Global Management

Arizona State University   1997 — 2001
B.S., Agribusiness

Michael Saathoff Michael Saathoff Arlington, Texas Details
Michael Saathoff's APAC Customer Services Experience October 2005 - April 2006
Job Nutritional Education
Industry Health, Wellness and Fitness
Tarrant County College  June 2014 - Present
ProTex-All Inspections   August 2012 - April 2015
Choate USA  April 2013 - October 2014
Delta Bail Bonds   October 2008 - August 2011
Choate USA  May 2007 - November 2008
Blue Dial   May 2006 - May 2007
APAC Customer Services   October 2005 - April 2006

Management, Troubleshooting, Customer Service, Training, Call Centers, Human Resources, Accounts Receivable, Invoicing, QuickBooks, Construction, Accounting, Insurance, Outlook, Microsoft Office, Microsoft Excel, Project Management, Call Center, Customer Satisfaction

American Home Inspectors Training   2012 — 2012
Certified Home Inspector

Eastfield College   2003 — 2005
AAS, Criminal Justice

Jay Rising Jay Rising Phoenix, Arizona Area Details
Jay Rising's APAC Customer Services Experience July 2005 - August 2006
Job Human Resources Representative at Safeway
Industry Retail
Safeway  July 2013 - Present
Cbeyond  September 2007 - May 2013
APAC Customer Services   July 2005 - August 2006
IKON Office Solutions  December 2003 - April 2005
SimplexGrinnell  September 2001 - July 2002
Allergan Pharmaceutical   May 2000 - August 2000

Deferred Compensation, Employee Relations, Human Resources, Onboarding, Talent Acquisition, Leadership, Training, Recruiting, Job Descriptions, Talent Management, Management, Interviews, Personnel Management, Employee Benefits, HRIS, Policy, FMLA, Applicant Tracking..., New Hire Orientations, College Recruiting, Succession Planning, Career Development, Benefits Administration, Technical Recruiting, Employee Engagement, Performance Management, Workforce Planning, Temporary Placement, Internet Recruiting, Sourcing, Employee Training

Baylor University - Hankamer School of Business   1997 — 2001

DJ Simniok DJ Simniok Dallas/Fort Worth Area Details
DJ Simniok's APAC Customer Services Experience June 2003 - May 2005
Job event photographer at PE Images
Industry Photography
PE Images   July 2011 - Present
Antidromic Photography   September 2009 - Present
Fossil  May 2011 - July 2011
Southern Methodist University  June 2009 - June 2011
The Art Institute of Dallas  July 2010 - October 2010
Red Carpet Dallas   June 2009 - July 2010
PRC, LLC  February 2006 - May 2008
APAC Customer Services   June 2003 - May 2005

Photography, Digital Photography, Adobe Creative Suite, Photoshop, Graphic Design, Mac, Portrait Photography, Studio Lighting, InDesign, Photos

Art Institute of Dallas   2008 — 2011
Associates, Photography

John Pribula John Pribula Phoenix, Arizona Details
John Pribula's APAC Customer Services Experience July 2013 - January 2014
Job Licensed Health Agent at APAC Customer Services
Industry Insurance
NCO Financial Systems, Inc.   January 2014 - Present
I am in transition and am actively networking to further my career.   January 2015 - February 2015
APAC Customer Services   July 2013 - January 2014
Colonial Life  December 2011 - March 2012
Direct Alliance  June 2011 - October 2011
Permanent General Assurance Corporation   November 2009 - March 2011
NCSPlus Incorporated  May 2009 - July 2009
U.S. Army   October 1969 - April 1972

Insurance, Sales, Employee Benefits, Health Insurance, Direct Sales, Sales Operations, Cold Calling, Customer Retention, Life Insurance, Time Management, Sales Management, Term Life Insurance, Account Management, Training, Customer Service, Recruiting, Disability Insurance

Arizona State University   1972 — 1978
Bachelor of Music, Instrumental Music

Coronado High School   1964 — 1967
High School Diploma

Arizona State University
Bachelor of Music, Instrumental Music

Rico Paolo Ngaw Rico Paolo Ngaw Greater Seattle Area Details
Rico Paolo Ngaw's APAC Customer Services Experience March 2012 - August 2012
Job Recruiter at Platinum Healthcare Staffing, Inc.
Industry Restaurants
Platinum Healthcare Staffing, Inc.   January 2015 - Present
Five Guys Enterprises  April 2008 - Present
Sitel  November 2013 - January 2015
APAC Customer Services   March 2012 - August 2012
Mc Donalds Maringa  February 2009 - August 2009

Customer Service, Catering, Restaurants, Microsoft Office, Microsoft Word, Food, Time Management, Microsoft Excel, Restaurant Management, Food & Beverage, Recruiting, Truck Driving, Basketball, Anime, Security

United Doctors Medical Center - Southeast Asian College   2003 — 2006
Bachelor of Science (BS), Nursing Education

Systems Plus Computer College - Caloocan City   1998 — 2002
High School, Computer and Information Sciences and Support Services

Rachael Aydelott Rachael Aydelott Henderson, Nevada Details
Rachael Aydelott's APAC Customer Services Experience January 2012 - April 2012
Job Customer Service Representative at UHaul Moving and Storage Company
Industry Retail
U-Haul Moving and Storage Company   July 2014 - Present
Opportunity Village  December 2012 - April 2013
APAC Customer Services   January 2012 - April 2012
The Berry Company  December 2004 - April 2009

Customer Service, Sales, Microsoft Office, Microsoft Word, Account Management, Marketing, Leadership, PowerPoint, Social Media, Training/Coaching, Proofreading, Cash Handling, 10 Key, Insurance Verification, Filing/Scanning, Document Production

Sanford-Brown College-Dallas   2009 — 2010
Certificate of Completion, Medical Billing and Coding, 3.8 GPA

Alamogordo Community College
High School

Greg Best Greg Best Cedar Rapids, Iowa Area Details
Greg Best's APAC Customer Services Experience April 1996 - December 1997
Job Chief Information Officer at Infinity Contact
Industry Information Technology and Services
Infinity Contact  January 2013 - Present
Rockwell Collins  October 2011 - September 2012
Rockwell Collins  March 2010 - October 2011
Rockwell Collins  June 2005 - March 2010
Rockwell Collins  February 2004 - May 2005
Munro & Associates, LLC   August 1999 - February 2004
Telegroup, Inc  March 1998 - July 1999
APAC Customer Services   April 1996 - December 1997
Waste Management, Inc.   April 1990 - April 1996
Kelly and Associates   1978 - 1989

Matrix Management, Requirements Analysis, Program Management, Strategic Planning, Team Building, Vendor Management, Management, Security, Project Management, Process Improvement, Change Management, Cross-functional Team..., Integration, Business Analysis, Team Leadership, MS Project, Virtualization, SharePoint, Business Process, Telecommunications, Solution Architecture, Business Intelligence, Enterprise Software, SAP, SDLC, Software Documentation, Software Development, Visio, Leadership, Software Project..., Quality Assurance, Testing, Project Planning, Process Engineering, Strategy, Systems Engineering, Information Technology, Data Center, Product Development, IT Strategy, Access, Business Process..., Resource Management

Amherst College   1973 — 1977
BA, Chemistry

Fred Martino Fred Martino Tucson, Arizona Area Details
Fred Martino's APAC Customer Services Experience October 2004 - June 2005
Job Information Technology and Services Professional
Industry Information Technology and Services
Medely Communications   July 2010 - Present
Comcast Interactive Media  August 2005 - April 2009
APAC Customer Services   October 2004 - June 2005

SQL, Microsoft SQL Server, Windows Server, Java, HTML, JavaScript, Windows, XP, Troubleshooting, Computer Hardware, Operating Systems

Arizona State University   1974 — 1979
Bachelor's degree, Experimental Psychology

Charlene Deutmeyer Charlene Deutmeyer Cedar Rapids, Iowa Area Details
Charlene Deutmeyer's APAC Customer Services Experience February 1994 - September 2007
Job Sales at Yellowbook
Industry Marketing and Advertising
Yellowbook  March 2008 - Present
HIbu  2008 - 2015
HIbu  2008 - 2015
APAC Customer Services   February 1994 - September 2007
United States Marine Corps  October 1988 - January 1993

Management, Marketing Strategy, Employee Training, Marketing Communications, Cold Calling, Call Centers, Salesforce.com, Strategic Planning, Online Advertising, Advertising, New Business Development, Sales, Lead Generation, Account Management, Direct Sales, Social Media Marketing, Process Improvement, Marketing, Social Networking, Sales Management, Leadership, Sales Process, Team Leadership

Ashford University   2012 — 2017
Master, Business Management

Mount Mercy College   1995 — 2000
bachelors, Urban and Community Development

Kimzetta Kellam Kimzetta Kellam Norfolk, Virginia Area Details
Kimzetta Kellam's APAC Customer Services Experience November 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Accounting
APAC Customer Services   November 2014 - Present
Agape Counseling  December 2010 - November 2014
Davis and Davis Janitorial   January 2008 - October 2010
Terminix  April 2006 - September 2007
Equidate   March 2004 - June 2005

System Administration, Outlook, Windows, Customer Service, Microsoft Word, PowerPoint

Westwood College - Denver North   2010 — 2012
Business Administration and Management, General, 3.55

American InterContinental University   2008 — 2009
Associate of Arts (AA), Business Administration and Management, General, 3.35

Monesha McDonald Monesha McDonald Corpus Christi, Texas Area Details
Monesha McDonald's APAC Customer Services Experience June 2004 - March 2007
Job Medical Practice Management
Industry Hospital & Health Care
Schumacher Group  September 2011 - Present
North shore Emergency Center   February 2011 - Present
Coastal Children's Clinic  November 2009 - December 2009
First Student Inc  March 2007 - May 2008
APAC Customer Services   June 2004 - March 2007

Kaplan College   2009 — 2011
Associates, Medical Practice Management

2009-2010Career Centers of Texas   2009 — 2009
Certificate, Medical Office Specialist

Art Institute of Houston
Culinary Arts

Amy Loehlein Amy Loehlein Rancho Cordova, California Details
Amy Loehlein's APAC Customer Services Experience August 1998 - August 1999
Job Title agent
Industry Consumer Services
DealerTrack  September 2005 - Present
The Home Depot  January 2000 - September 2005
APAC Customer Services   August 1998 - August 1999

Training, Customer Service, Outlook, Management, Selling, Sales, Customer Satisfaction, Negotiation, Team Building

American River College
Human Services AA

Andreica Morgan Andreica Morgan Davenport, Iowa Area Details
Andreica Morgan's APAC Customer Services Experience October 2013 - Present
Job Patient Care Advocate at APAC Customer Services
Industry Outsourcing/Offshoring
APAC Customer Services   October 2013 - Present
APAC Customer Services   June 2009 - October 2013
APAC Customer Services   April 2001 - October 2008

Customer Experience, BPO, Call Centers, Outsourcing, Time Management, Customer Satisfaction, Workforce Management, Customer Retention, CRM, Performance Management, Contact Centers

Ashford University   2012 — 2014
Master of Business Administration (MBA), Marketing, A

Post University   2009 — 2012
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies, A

Marycrest International University   1993 — 1997
BA, Computer Graphic Arts, Organzational Communication

Black Hawk College   1991 — 1993
Associate of Arts (AA), Art/Art Studies, General, A

Brandie Hanson Brandie Hanson Greater Minneapolis-St. Paul Area Details
Brandie Hanson's APAC Customer Services Experience October 2013 - Present
Job Health Net Insurance Company at APAC Customer Services
Industry Graphic Design
APAC Customer Services   October 2013 - Present
Fastsigns  May 2012 - Present
Freelance animator  June 2012 - July 2012
Recognition Worx   August 2006 - November 2009

Adobe Creative Suite, Graphic Design, 3D, p, Illustration, Flash Animation, Creativity, Microsoft Word, Animation, Problem Solving, Final Cut Pro, Motion Graphics, Layout, Storyboarding, Graphics, Character Animation, Vector Illustration, Flyers, Art, Photoshop, Typography, Art Direction

Century College   2011 — 2013
Visual Communications Technology, 3D animation, Motion Graphics

Alexandria Technical College   2003 — 2005
AAS, Communication Art and Design

Cindy Cubas Cindy Cubas Phoenix, Arizona Area Details
Cindy Cubas's APAC Customer Services Experience July 2014 - Present
Job Pharmacy Technician at APAC Customer Services
Industry Computer Games
APAC Customer Services   July 2014 - Present
Good Neighbor Support Services   May 2012 - March 2015
THQ Inc.  October 2007 - September 2010
D3 Publisher of America inc.   August 2008 - December 2008

3D Studio Max, Photoshop, Microsoft Office, Video Games, Xbox 360, PS3, Wii, DevTrack, Game Design, Flash, After Effects, Maya, Level Design, Illustrator, Game Development, Game Testing

Carrington College-Phoenix   2013 — 2014
Certificate, Pharmacy Technician

Art Institute of Phoenix   2003 — 2007
Bachelor's degree, Game Art & Design

Julie Tounget Julie Tounget Plano, Texas Details
Julie Tounget's APAC Customer Services Experience August 2000 - February 2001
Job Unemployed
Industry Banking
No Company  January 2011 - January 2011
Southwest Securities, FSB  January 2006 - January 2011
APAC Customer Services   August 2000 - February 2001
First National Bank of Midland  June 1996 - October 1998

Regional Managers, Temporary Staffing, Recruiter, Accounts Payable, Auditing, Banking, Business Development, Call Centers, Credit, Customer Service, Employee Training, Human Resources, Interviews, Loans, Management, Recruiting, Training, Team Building

The University of Texas at Austin   1984 — 1986

Austin Community College   1985 — 1985

Tom Stuewe Tom Stuewe Rochester, New York Area Details
Tom Stuewe's APAC Customer Services Experience June 2010 - Present
Job VP Operations at APAC Customer Services
Industry Outsourcing/Offshoring
APAC Customer Services   June 2010 - Present
Sutherland Global Services  January 1996 - August 2009

Transition Management, Process Improvement, CRM, Business Process..., Six Sigma, Management, Change Management, Business Transformation, Employee Engagement, Operational Excellence, Program Management, Business Analysis, Quality Assurance, Performance Improvement, Analytics, Project Management, Quality Management, Business Process, Process Engineering, P&L Management, Management Consulting

Alfred University   1981 — 1986
BS, Business

Alfred University   1981 — 1985
Bachelor's of Science, Marketing

GARGI Roy GARGI Roy Montreal, Canada Area Details
GARGI Roy's APAC Customer Services Experience September 2011 - Present
Job Customer Relations at APAC Customer Services
Industry Pharmaceuticals
APAC Customer Services   September 2011 - Present
Peu enterprises   March 2009 - December 2010
Mepro pharma ltd.   December 2007 - December 2008
Cipla Ltd.  April 2007 - December 2007

Quality Assurance

Ashworth University   2012 — 2013
Diploma, Pharmacy Technician/Assistant

Gupta College of Technological Sciences   2003 — 2007
Bachelor's degree, Pharmacy

William Goldsmith William Goldsmith Greater Philadelphia Area Details
William Goldsmith's APAC Customer Services Experience November 2008 - May 2009
Job Premslist
Industry Marketing and Advertising
Premslist   January 2010 - Present
Everything from A-Z   January 2003 - Present
Graphic Design by Primo   January 2000 - Present
APAC Customer Services   November 2008 - May 2009
Captain Bills Waterfront Restaurant   May 2008 - August 2008

Graphic Design, Logo Design, Web Design, Business Cards, Graphics, Brochures, Corporate Identity, Posters, Advertising, Illustrator, Packaging, Adobe Creative Suite, Layout, Banners, Illustration, Brand Development, Facebook

ITT Technical Institute-Tucson   2005 — 2005
None, Architectural Drafting and Architectural CAD/CADD

The Art Center Design College-Tucson   2001 — 2002
none, Commercial and Advertising Art

West Carteret High

Tom Stuewe Tom Stuewe Rochester, New York Area Details
Tom Stuewe's APAC Customer Services Experience June 2010 - Present
Job VP at APAC Customer Services
Industry Outsourcing/Offshoring
APAC Customer Services   June 2010 - Present
Sutherland Global Services  January 1996 - June 2010
Frontier Communications  June 1986 - January 1996

Vendor Management, Sales, Executive Management, Cost Control, Performance Improvement

Alfred University   1982 — 1985
Bachelor of Science (BS), Business Administration and Management, General

Rachel Walz Rachel Walz La Crosse, Wisconsin Area Details
Rachel Walz's APAC Customer Services Experience November 2010 - February 2012
Job EntryLevel Project Manager
Industry Program Development
APAC Customer Services   November 2010 - February 2012
Twinkle Toes Daycare   June 2003 - August 2009
Everbrite Inc.   January 1994 - June 2003

Call Centers

DeVry University   2012 — 2014
Bachelor's Degree, Technical Management / Project Management

Ashford University   2009 — 2011
Associate's Degree, Business

Destinie Peters Destinie Peters Newport News, Virginia Details
Destinie Peters's APAC Customer Services Experience June 2013 - Present
Job PI Agent at APAC Customer Service
Industry Information Services
APAC Customer Services   June 2013 - Present

Customer Service, Sales

Bryant & Stratton College-Hampton   2010 — 2012
Associate of Science (A.S.), Human Resources

Lauren DePina Lauren DePina Greater Boston Area Details
Lauren DePina's APAC Customer Services Experience September 2014 - March 2015
Job Administrative assistant at Chase/harris Septic Services
Industry Security and Investigations
Chase/harris Septic services   March 2015 - Present
Allied Barton  October 2012 - June 2015
APAC Customer Services   September 2014 - March 2015
On Process Technologies   August 2005 - June 2007
United States Navy  September 2001 - July 2005

Military Experience, Firearms, Security Training, Military, Military Operations, Weapons, Customer Service, Organization, Close Attention to..., First Aid, Interpersonal Skill, Always Punctual, CPR Certified, AED Certified

Quinsigamond Community College   2009 — 2012
Associates degree in Science, Criminal Justice/Police Science

Becker College
Bachelor's degree, Forensic Psychology

Angela Collin Angela Collin Sterling, Illinois Details
Angela Collin's APAC Customer Services Experience August 2005 - January 2006
Job Student at Ashford University
Industry Human Resources
DORS  February 2007 - October 2011
APAC Customer Services   August 2005 - January 2006
Arby's Restaurant Group  August 2004 - February 2005

Customer Service, Food, Organization, Flexibility, Fast Food, Fast Learner, Telecommunications, Windows Services, Communication, Problem Solving, Time Management, Computer/Technical..., Driving License, Interpersonal Skill, Work Under Minimal..., Cash Register, Cashiering, Cooking, Food Safety, Food Safety Management..., Childcare, Laundry, Food Preparation, Sales, Dishwashing, Inventory, Supply Ordering, Hiring Employees, Schedules, Flexible Schedule, Research, Lawn Care, Dust, Sweeping, Mops, Window Cleaning, Carpet Cleaning, Floor Cleaning, Bathrooms, Assembly Lines, Stocking, Typing, Filing

Ashford University   2011 — 2016
Bachelor's degree, Health/Health Care Administration/Management

Rock Falls Township High School   2002 — 2006
High School Diploma

Dean Sampson Dean Sampson Buda, Texas Details
Dean Sampson's APAC Customer Services Experience November 2011 - January 2012
Job Human Resource Specialist at Texas Army National Guard
Industry Human Resources
Texas Army National Guard  June 2009 - Present
APAC Customer Services   November 2011 - January 2012
Target  November 2007 - April 2008

Microsoft Office, Typing, Filing

Austin Community College   2012 — 2014

Nancy Silliker Nancy Silliker Tucson, Arizona Details
Nancy Silliker's APAC Customer Services Experience September 2009 - May 2011
Job Customer Finance Representative at iQor
Industry Outsourcing/Offshoring
iQor  August 2012 - Present
CCI  March 2012 - July 2012
APAC Customer Services   September 2009 - May 2011

Microsoft Office, Microsoft Excel, Communication, Multi-line Phone, Answering Phones, Problem Solving, Finance, Payment Systems, Multi Tasking, Customer Satisfaction, Exceptional Listener, Resolving Issues

Brookline College-Tucson   2010 — 2011
Bachelor of Applied Science (BASc), Medical/Clinical Assistant

Florida State University   1982 — 1984
None, Business Administration and Management, General

Brittney Valenzuela Brittney Valenzuela Tucson, Arizona Area Details
Brittney Valenzuela's APAC Customer Services Experience July 2012 - March 2013
Job Experienced front office associate and administrative assistant, customer service specialist.
Industry Outsourcing/Offshoring
APAC Customer Services   July 2012 - March 2013
LA Fitness  April 2011 - May 2012
VIP Parking Soltuions   January 2011 - April 2011
A Plus Credit & Debt Help, Association   January 2009 - December 2009

Communication, Keen Listener, Organization, Enjoy Working with..., Comfortable working..., Enthusiasm to learn, Customer Service, Customer Satisfaction, Listening to customers, Experience Working with..., Organized Multi-tasker, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PowerPoint, Windows 7, Windows Vista, Windows XP Pro, Mac OS, OS X, Fax, Copying, Front Office, Office Administration, Receptionist Duties, Multi-line Phone, Fitness Center, Fitness Training, Telephone Reception, Call Centers, Data Entry, 10 Key, Human Anatomy, Medical Terminology, Typing, Photoshop, Photography, Videography, Video Editing, Sports

Pima Community College   2012 — 2016
Bachelor's degree, Medical Office Management/Administration

Brown Mackie College-Tucson   2008 — 2010

Sunnyside High School   2003 — 2007
High School Diploma, General Studies

Chynna Rose-Clark Chynna Rose-Clark Sparta, Wisconsin Details
Chynna Rose-Clark's APAC Customer Services Experience June 2011 - December 2014
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
APAC Customer Services   June 2011 - December 2014
Sodexo  August 2009 - May 2011

Customer Service, Customer Retention, Volunteering, Microsoft Office, Sales, Marketing, Networking, Filing, Entrepreneurship, Conflict Resolution, Quota Achievement, Office Administration, Customer Satisfaction, Training, Team Leadership, Leadership, Call Centers

Ashford University   2014 — 2016
Business Administration and Management, General

University of Wisconsin Colleges Online   2013 — 2014
Business, Management, Marketing, and Related Support Services

University of Wisconsin-Eau Claire   2009 — 2011
Business, Management, Marketing, and Related Support Services

Sparta High School   2006 — 2009

Crystal Spurlock Crystal Spurlock Corpus Christi, Texas Details
Crystal Spurlock's APAC Customer Services Experience November 2010 - June 2012
Job Studen at Kaplan CollegeCorpus Christi
Industry Hospital & Health Care
Kaplan College-Corpus Christi   December 2012 - Present
U-Haul International, Inc.   June 2012 - April 2013
APAC Customer Services   November 2010 - June 2012

Kaplan College-Corpus Christi   2012 — 2013
Patient Care Technician

Belinda Kirkman Belinda Kirkman Walcott, Iowa Details
Belinda Kirkman's APAC Customer Services Experience December 2007 - December 2008
Job Telecommunications Professional
Industry Telecommunications
AT&T Mobility  2010 - 2013
APAC Customer Services   December 2007 - December 2008
Pilot Flying J  March 2004 - December 2007

Ashford University   2013 — 2014
Bachelor's degree, Organizational Leadership, 3.65

Scott Community College   2009 — 2010
Associate of Arts (AA), Business Administration and Management, General, 3.8

Kaplan University-Davenport Campus   2009 — 2009
Business Administration and Management, General, 4.0

Muscatine Community College   1999 — 2000
Special Education and Teaching

Carrie Mayfield Carrie Mayfield Fort Worth, Texas Details
Carrie Mayfield's APAC Customer Services Experience 1996 - 1999
Job Minimizing risk while maximizing talent.
Industry Retail
Walmart  March 2014 - Present
Walmart  October 2012 - March 2014
APAC Customer Services   1996 - 1999

Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Time Management, Recruiting, PowerPoint, Training and Development, Employee Relations, Outlook, Change Management, Facilitation, Risk Management, Auditing, Safety Management

University of Phoenix
Human Services, General

Amarillo College
Registered Nursing/Registered Nurse

Amarillo College
Computer and Information Sciences, General

Community College of the US Air Force
Certification, Aircraft Environmental Systems

Tarrant County College
Registered Nursing/Registered Nurse

Samantha Goff Samantha Goff Joplin, Missouri Details
Samantha Goff's APAC Customer Services Experience September 2009 - Present
Job Recruiter/Human Resource at APAC Customer Services
Industry Outsourcing/Offshoring
APAC Customer Services   September 2009 - Present
Conway Truckload  January 2004 - September 2009

Neosho Beauty College

Neosho High School

James Godin James Godin Tucson, Arizona Details
James Godin's APAC Customer Services Experience August 2002 - December 2004
Job Computer Software Professional
Industry Computer Software
Liberty Tax Service  January 2015 - April 2015
Intuit  November 2012 - April 2014
Intuit  2012 - 2014
Convergys/Walgreens   October 2009 - October 2012
Afni  April 2008 - May 2009
VMS  March 2005 - January 2006
APAC Customer Services   August 2002 - December 2004

Technical Support, Databases, Training, Invoicing, Customer Service, Microsoft Office, Microsoft Excel, HTML, Java, PowerPoint

The Art Center Design College-Tucson   2006 — 2009
Associates Degree, Visual Communication, A

Chaparral College   1998 — 1999
Certificate, Software Applications, A+

Casey McArthur Casey McArthur Glendale, Arizona Details
Casey McArthur's APAC Customer Services Experience October 2014 - January 2015
Job at
Industry Pharmaceuticals
Diamondback Drugs  March 2015 - Present
APAC Customer Services   October 2014 - January 2015
CVS Health  June 2013 - September 2014
Banner Health  September 2012 - June 2013
Southwest Ambulance  September 2011 - July 2012

Penn Foster Career School   2010 — 2011
pharmacy tech

Arizona State University   2005 — 2008
Computer Graphics

Asha Thompson-Smith Asha Thompson-Smith Sacramento, California Area Details
Asha Thompson-Smith's APAC Customer Services Experience October 2013 - February 2014
Job Pharmaceuticals Professional
Industry Pharmaceuticals
CVS Pharmacy  2014 - 2015
APAC Customer Services   October 2013 - February 2014

American River College

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