Encompass Teleservices
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Encompass Teleservices Employees
Employee
Years
Job
Industry
Ronald Conner Ronald Conner's Encompass Teleservices Experience November 2002 - February 2004
Job Production Assistant at Eastside Distilling
Industry Food & Beverages
Experience
Eastside Distilling October 2014 - Present
Shaker and spreadsheet May 2013 - Present
Eastside distilling October 2013 - October 2014
Star Trac February 2014 - July 2014
Logical Position January 2014 - February 2014
Stream Global Services August 2007 - November 2012
Convergys March 2007 - June 2007
Yahoo! September 2006 - February 2007
ACS Inc. June 2004 - August 2006
Encompass Teleservices November 2002 - February 2004
Skills
Call Centers, Technical Support, CRM, Microsoft Office, Time Management, Customer Service, Workforce Management, Call Center Development, Customer Experience, Customer Satisfaction, Troubleshooting, Networking, Microsoft Excel, Windows 7, Customer Support, Help Desk Support, Sales, Accounting, Computer Hardware, Windows XP, Performance Management, Management, Software Installation, Training, Operations Management, Data Entry, System Administration, Soft Skills, Access, Hardware Support, Hardware, Citrix, Team Management, Team Leadership, Telemarketing, Distillation, Bottling, Fermentation, Warehouse Management, Cocktails, Infusions
Education
Portland State University 2013 — 2016
Business Administration, Accounting, Senior
Portland Community College 2013 — 2014
Associate's Degree, Business/Accounting, 3.2
Eastside Distilling October 2014 - Present
Shaker and spreadsheet May 2013 - Present
Eastside distilling October 2013 - October 2014
Star Trac February 2014 - July 2014
Logical Position January 2014 - February 2014
Stream Global Services August 2007 - November 2012
Convergys March 2007 - June 2007
Yahoo! September 2006 - February 2007
ACS Inc. June 2004 - August 2006
Encompass Teleservices November 2002 - February 2004
Skills
Call Centers, Technical Support, CRM, Microsoft Office, Time Management, Customer Service, Workforce Management, Call Center Development, Customer Experience, Customer Satisfaction, Troubleshooting, Networking, Microsoft Excel, Windows 7, Customer Support, Help Desk Support, Sales, Accounting, Computer Hardware, Windows XP, Performance Management, Management, Software Installation, Training, Operations Management, Data Entry, System Administration, Soft Skills, Access, Hardware Support, Hardware, Citrix, Team Management, Team Leadership, Telemarketing, Distillation, Bottling, Fermentation, Warehouse Management, Cocktails, Infusions
Education
Portland State University 2013 — 2016
Business Administration, Accounting, Senior
Portland Community College 2013 — 2014
Associate's Degree, Business/Accounting, 3.2
Elijah Reese Elijah Reese's Encompass Teleservices Experience 2005 - 2006
Job Student: EMS, Fire Sciences, and Computer Information Systems
Industry Events Services
Experience
N/A July 2013 - Present
Global Experience Specialists (GES) 2012 - 2013
Encompass Teleservices 2005 - 2006
Skills
Customer Service, Forklift Operator, Inventory Management, Logistics, Time Management, Inventory Control, Warehousing, Data Entry, Microsoft Office, Customer Satisfaction, Microsoft Word, Microsoft Excel, Hospitality, Outlook, Shipping
Education
College of Southern Nevada 2001 — 2015
Computer Science
Green Valley High School 1997 — 2001
High School/Secondary Diploma Programs
N/A July 2013 - Present
Global Experience Specialists (GES) 2012 - 2013
Encompass Teleservices 2005 - 2006
Skills
Customer Service, Forklift Operator, Inventory Management, Logistics, Time Management, Inventory Control, Warehousing, Data Entry, Microsoft Office, Customer Satisfaction, Microsoft Word, Microsoft Excel, Hospitality, Outlook, Shipping
Education
College of Southern Nevada 2001 — 2015
Computer Science
Green Valley High School 1997 — 2001
High School/Secondary Diploma Programs
David McElligott David McElligott's Encompass Teleservices Experience 2002 - 2008
Job Freelance writer
Industry Writing and Editing
Experience
Home August 2013 - Present
Marylhurst University September 2011 - June 2013
Clackamas Community College 2009 - 2010
Encompass Teleservices 2002 - 2008
Top Hat Landscaping September 1996 - August 2002
Skills
Web Content Creation, Customer Service, Editing, Grant Writing, News Writing, Proofreading, Technical Writing, science writing, Proposal Writing, Report Writing, Creative Writing, Data Entry, Copywriting, Journalism, Social Media, Blogging, Research, Nonprofits
Education
Marylhurst University 2011 — 2013
Bachelor's degree, English Literature and Writing, 3.72 GPA
Clackamas Community College 2009 — 2011
Associate's degree, Literature and Writing
Home August 2013 - Present
Marylhurst University September 2011 - June 2013
Clackamas Community College 2009 - 2010
Encompass Teleservices 2002 - 2008
Top Hat Landscaping September 1996 - August 2002
Skills
Web Content Creation, Customer Service, Editing, Grant Writing, News Writing, Proofreading, Technical Writing, science writing, Proposal Writing, Report Writing, Creative Writing, Data Entry, Copywriting, Journalism, Social Media, Blogging, Research, Nonprofits
Education
Marylhurst University 2011 — 2013
Bachelor's degree, English Literature and Writing, 3.72 GPA
Clackamas Community College 2009 — 2011
Associate's degree, Literature and Writing
Liliana Greenberg Liliana Greenberg's Encompass Teleservices Experience January 2006 - April 2007
Job Art Educator, Purveyor of Awesome
Industry Arts and Crafts
Experience
Portland Public Schools August 2014 - Present
Portland State University January 2010 - July 2014
Freelance Home Organizing December 2008 - December 2009
Borders Books & Music November 2007 - November 2008
Encompass Teleservices January 2006 - April 2007
Yabby Bar and Lounge January 2003 - January 2006
NYU Graduate Acting Department June 2000 - August 2002
Musical Theatre Works June 1999 - August 2000
Skills
Creative Writing, Customer Service, Research, Teaching, Editing, Social Media, PowerPoint, Writing, Adobe Creative Suite, Art Education, Fine Art, Event Planning, Microsoft Office, Event Management, Blogging, Photoshop, Theatre, Facebook, Curriculum Design, Art, Illustrator, Entertainment, Social Networking, InDesign, Sketching, Strategic Planning, Project Management, Proofreading, Production Management
Education
Portland State University 2010 — 2014
M. Art Ed., Art Education
University of Arizona 1993 — 1998
BFA, Theatre Production
Portland Public Schools August 2014 - Present
Portland State University January 2010 - July 2014
Freelance Home Organizing December 2008 - December 2009
Borders Books & Music November 2007 - November 2008
Encompass Teleservices January 2006 - April 2007
Yabby Bar and Lounge January 2003 - January 2006
NYU Graduate Acting Department June 2000 - August 2002
Musical Theatre Works June 1999 - August 2000
Skills
Creative Writing, Customer Service, Research, Teaching, Editing, Social Media, PowerPoint, Writing, Adobe Creative Suite, Art Education, Fine Art, Event Planning, Microsoft Office, Event Management, Blogging, Photoshop, Theatre, Facebook, Curriculum Design, Art, Illustrator, Entertainment, Social Networking, InDesign, Sketching, Strategic Planning, Project Management, Proofreading, Production Management
Education
Portland State University 2010 — 2014
M. Art Ed., Art Education
University of Arizona 1993 — 1998
BFA, Theatre Production
Ginger Hart Ginger Hart's Encompass Teleservices Experience March 2006 - May 2007
Job Research Remediation 1 at Wells Fargo
Industry Insurance
Experience
Wells Fargo April 2014 - Present
Kelly Services December 2013 - March 2014
Xerox September 2013 - December 2013
Apple one February 2013 - September 2013
Standard Insurance Company July 2007 - December 2012
Encompass Teleservices March 2006 - May 2007
ACS, a Xerox Company June 2004 - October 2005
Skills
Active Listening, Customer Service, Computer Literate, Insurance, Employee Benefits, Disability Insurance, Process Improvement, Outlook, Spreadsheets, Access, Software Documentation, Data Entry, Microsoft Excel, Life Insurance, Business Analysis
Education
Western Culinary Institute 2002 — 2003
Le Cordone Bleu, Culinary Arts
Portland Community College 2000 — 2001
Wells Fargo April 2014 - Present
Kelly Services December 2013 - March 2014
Xerox September 2013 - December 2013
Apple one February 2013 - September 2013
Standard Insurance Company July 2007 - December 2012
Encompass Teleservices March 2006 - May 2007
ACS, a Xerox Company June 2004 - October 2005
Skills
Active Listening, Customer Service, Computer Literate, Insurance, Employee Benefits, Disability Insurance, Process Improvement, Outlook, Spreadsheets, Access, Software Documentation, Data Entry, Microsoft Excel, Life Insurance, Business Analysis
Education
Western Culinary Institute 2002 — 2003
Le Cordone Bleu, Culinary Arts
Portland Community College 2000 — 2001
Russ Fortney Russ Fortney's Encompass Teleservices Experience October 2004 - May 2005
Job Student and Press Worker
Industry Printing
Experience
Netflix July 2011 - October 2011
Signature Graphics May 2009 - July 2011
ACS, a Xerox Company May 2008 - May 2009
Swift Transportation May 2005 - May 2008
Encompass Teleservices October 2004 - May 2005
QualitySmith, Inc June 2004 - September 2004
Sykes 1999 - 2004
Education
Portland State University 2011 — 2014
Civil Engineering
Mt. Hood Community College 2008 — 2011
Civil Engineering Transfer
Wa-Hi 1995 — 1998
Netflix July 2011 - October 2011
Signature Graphics May 2009 - July 2011
ACS, a Xerox Company May 2008 - May 2009
Swift Transportation May 2005 - May 2008
Encompass Teleservices October 2004 - May 2005
QualitySmith, Inc June 2004 - September 2004
Sykes 1999 - 2004
Education
Portland State University 2011 — 2014
Civil Engineering
Mt. Hood Community College 2008 — 2011
Civil Engineering Transfer
Wa-Hi 1995 — 1998
William Tinghitella, MBA William Tinghitella, MBA's Encompass Teleservices Experience June 2005 - June 2006
Job Recent MBA Graduate
Industry Hospital & Health Care
Experience
CRC Health Group March 2013 - May 2014
Roman Catholic Diocese of Oakland January 2013 - February 2013
Roman Catholic Diocese of Oakland February 2012 - July 2012
City of Henderson Municipal Court January 2011 - August 2011
Las Vegas Indian Center November 2008 - August 2011
Westcare Foundation January 2007 - December 2007
VM Direct July 2006 - November 2006
Encompass Teleservices June 2005 - June 2006
Encompass Teleservices August 2003 - June 2005
Skills
Raiser's Edge, Excel, Word, Customer Service, Microsoft Office, Grants, Courts, Product Development, Fundraising, Non-profits, Newsletters, Program Management, Notary Public, Microsoft Excel, Microsoft Word, Nonprofits, Policy, Training, Grant Writing, Human Resources, Data Analysis, Research, Budgets, Analysis, Community Outreach, Case Management, Healthcare, Contract Negotiation, Management, Program Evaluation, Team Leadership, Strategy, Performance Management, Program Development, Leadership, Employee Relations, Team Building, Public Speaking, Talent Management, Strategic Planning, Talent Acquisition
Education
CEU Business School 2014 — 2015
Master of Business Administration (M.B.A.), Finance
University of Nevada-Las Vegas 2004 — 2008
Bachelor's Degree, Social Work
University of Washington
CRC Health Group March 2013 - May 2014
Roman Catholic Diocese of Oakland January 2013 - February 2013
Roman Catholic Diocese of Oakland February 2012 - July 2012
City of Henderson Municipal Court January 2011 - August 2011
Las Vegas Indian Center November 2008 - August 2011
Westcare Foundation January 2007 - December 2007
VM Direct July 2006 - November 2006
Encompass Teleservices June 2005 - June 2006
Encompass Teleservices August 2003 - June 2005
Skills
Raiser's Edge, Excel, Word, Customer Service, Microsoft Office, Grants, Courts, Product Development, Fundraising, Non-profits, Newsletters, Program Management, Notary Public, Microsoft Excel, Microsoft Word, Nonprofits, Policy, Training, Grant Writing, Human Resources, Data Analysis, Research, Budgets, Analysis, Community Outreach, Case Management, Healthcare, Contract Negotiation, Management, Program Evaluation, Team Leadership, Strategy, Performance Management, Program Development, Leadership, Employee Relations, Team Building, Public Speaking, Talent Management, Strategic Planning, Talent Acquisition
Education
CEU Business School 2014 — 2015
Master of Business Administration (M.B.A.), Finance
University of Nevada-Las Vegas 2004 — 2008
Bachelor's Degree, Social Work
University of Washington
Kevin Nettleship Kevin Nettleship's Encompass Teleservices Experience 1999 - 2003
Job Technical Writer at Malarkey Roofing
Industry Building Materials
Experience
Malarkey Roofing September 2009 - Present
Galt Foundation March 2001 - September 2009
State of Oregon 2004 - 2006
Encompass Teleservices 1999 - 2003
KXL-AM May 1998 - November 2000
Auction Auto April 1997 - November 2000
Portland Police and Fire Pension Fund June 1996 - April 1997
Greater Buffalo Press 1984 - 1987
WSBA AM/FM 1976 - 1983
Skills
Computer Graphics, InDesign, Illustrator
Education
Penn State University 1991 — 1995
Chemistry/Biology
York College of Pennsylvania 1979 — 1982
B.A., Speech Communications
York Suburban High School 1974 — 1978
HS Diploma, Accelerated College Prep
Oregon Health and Science University
Pathology Studies
Malarkey Roofing September 2009 - Present
Galt Foundation March 2001 - September 2009
State of Oregon 2004 - 2006
Encompass Teleservices 1999 - 2003
KXL-AM May 1998 - November 2000
Auction Auto April 1997 - November 2000
Portland Police and Fire Pension Fund June 1996 - April 1997
Greater Buffalo Press 1984 - 1987
WSBA AM/FM 1976 - 1983
Skills
Computer Graphics, InDesign, Illustrator
Education
Penn State University 1991 — 1995
Chemistry/Biology
York College of Pennsylvania 1979 — 1982
B.A., Speech Communications
York Suburban High School 1974 — 1978
HS Diploma, Accelerated College Prep
Oregon Health and Science University
Pathology Studies
Jonathan Northwood Jonathan Northwood's Encompass Teleservices Experience October 2003 - June 2004
Job Service Desk Technician at VanderHouwen & Associates
Industry Writing and Editing
Experience
VanderHouwen & Associates February 2013 - Present
JMN Studios July 2012 - Present
Yahoo! May 2010 - July 2012
Stream Global Services April 2008 - May 2010
Weblogs, Inc. October 2007 - August 2008
Netflix January 2007 - September 2007
Convergys January 2006 - November 2006
Sitel December 2004 - December 2005
Intel Corporation July 2004 - September 2004
Encompass Teleservices October 2003 - June 2004
Skills
Blogging, Quality Assurance, Writing, Social Media, Personnel Management, Photography, Social Media Marketing, Editing, Technical Writing, Photoshop, Content Management, Software Documentation, Training, CRM, Copywriting, Management, Facebook, Web Content, Copy Editing, Marketing Communications, User Experience, WordPress, Public Relations, Content Strategy, Analysis, Technical Support
Education
Southern Oregon University 1991 — 1994
B.S., History, 3.3
VanderHouwen & Associates February 2013 - Present
JMN Studios July 2012 - Present
Yahoo! May 2010 - July 2012
Stream Global Services April 2008 - May 2010
Weblogs, Inc. October 2007 - August 2008
Netflix January 2007 - September 2007
Convergys January 2006 - November 2006
Sitel December 2004 - December 2005
Intel Corporation July 2004 - September 2004
Encompass Teleservices October 2003 - June 2004
Skills
Blogging, Quality Assurance, Writing, Social Media, Personnel Management, Photography, Social Media Marketing, Editing, Technical Writing, Photoshop, Content Management, Software Documentation, Training, CRM, Copywriting, Management, Facebook, Web Content, Copy Editing, Marketing Communications, User Experience, WordPress, Public Relations, Content Strategy, Analysis, Technical Support
Education
Southern Oregon University 1991 — 1994
B.S., History, 3.3
Willliam Cabine Willliam Cabine's Encompass Teleservices Experience September 2000 - December 2001
Job Vice President, Community Reinvestment Act (CRA) Analyst at U.S. Bank
Industry Banking
Experience
U.S. Bank May 2012 - Present
US Bank July 2010 - May 2012
U.S. Bank February 2009 - July 2010
US Bank September 2007 - February 2009
US Bank October 2006 - September 2007
Oregon Association of Minority Entrepreneurs 2007 - 2007
US Bank June 2005 - October 2006
US Bank November 2003 - June 2005
Thomason Auto Group April 2002 - February 2003
Encompass TeleServices September 2000 - December 2001
Skills
Program Development, Community Development, Cross-group..., Small Business Lending, Project Management, Supplier Diversity, Credit, Loans, Relationship Management, Community Support, Community Strategy, Analysis, Financial Analysis, Business Development, Training, Banking, Management, Policy, Retail Banking, Recruiting, Risk Management, New Business Development, Cross-functional Team..., Consumer Lending, Customer Service, CRM, Strategic Planning
Education
Portland State University 2000 — 2007
Masters Degree, Public Administration with an emphasis in Human Resources
Oregon State University 1991 — 1996
Bachelor of Science, Communication
Clackamas High School 1987 — 1991
Diploma, General Studies
U.S. Bank May 2012 - Present
US Bank July 2010 - May 2012
U.S. Bank February 2009 - July 2010
US Bank September 2007 - February 2009
US Bank October 2006 - September 2007
Oregon Association of Minority Entrepreneurs 2007 - 2007
US Bank June 2005 - October 2006
US Bank November 2003 - June 2005
Thomason Auto Group April 2002 - February 2003
Encompass TeleServices September 2000 - December 2001
Skills
Program Development, Community Development, Cross-group..., Small Business Lending, Project Management, Supplier Diversity, Credit, Loans, Relationship Management, Community Support, Community Strategy, Analysis, Financial Analysis, Business Development, Training, Banking, Management, Policy, Retail Banking, Recruiting, Risk Management, New Business Development, Cross-functional Team..., Consumer Lending, Customer Service, CRM, Strategic Planning
Education
Portland State University 2000 — 2007
Masters Degree, Public Administration with an emphasis in Human Resources
Oregon State University 1991 — 1996
Bachelor of Science, Communication
Clackamas High School 1987 — 1991
Diploma, General Studies
John Barber's Encompass Teleservices Experience September 2003 - October 2004
Job Senior Problem Manager at ServiceNow The Enterprise IT Cloud Company
Industry Information Technology and Services
Experience
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
Expedia January 2013 - July 2014
Expedia December 2011 - January 2013
Expedia December 2009 - December 2011
Expedia April 2008 - December 2009
T-Mobile October 2006 - March 2008
T-Mobile November 2005 - October 2006
T-Mobile October 2004 - November 2005
Encompass Teleservices September 2003 - October 2004
Electronic Arts June 2003 - August 2003
Skills
ITIL, Documentation, Call Center, Workforce Management, Customer Service, Scheduling, Resource Management, Outsourcing, Process Improvement, Change Management, Avaya, Operations Management, Data Analysis, Customer Experience, Analysis, Service Delivery, Demand Forecasting, Incident Management, Incident Analysis, Service Improvement, eWFM, BMC Remedy, Coaching, Integration, Software Documentation, Call Centers, Leadership, Strategy, IT Operations, Management, Troubleshooting, Training, IT Service Management, Business Process
Education
University of Oregon 1999 — 2003
Bachlor of Arts, Double Major: History and German Language, 3.2
Berufsakademie Mannheim 2001 — 2001
Junior Program, International Business, 2,0 - German Grading System
Ruprecht-Karls-Universität Heidelberg 2000 — 2001
Exchange Student (UofO), German Language and Literature, 4.0
Eberhard-Karls-Universität Tübingen 2000 — 2000
Cert, Geman Language
Portland Community College 1996 — 1999
Oregon Transfer Degree (AA), Computer and Information Sciences, General Studies, 2.8
Sunset High School 1993 — 1996
High School Deploma, High School Deploma, 3.0
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
Expedia January 2013 - July 2014
Expedia December 2011 - January 2013
Expedia December 2009 - December 2011
Expedia April 2008 - December 2009
T-Mobile October 2006 - March 2008
T-Mobile November 2005 - October 2006
T-Mobile October 2004 - November 2005
Encompass Teleservices September 2003 - October 2004
Electronic Arts June 2003 - August 2003
Skills
ITIL, Documentation, Call Center, Workforce Management, Customer Service, Scheduling, Resource Management, Outsourcing, Process Improvement, Change Management, Avaya, Operations Management, Data Analysis, Customer Experience, Analysis, Service Delivery, Demand Forecasting, Incident Management, Incident Analysis, Service Improvement, eWFM, BMC Remedy, Coaching, Integration, Software Documentation, Call Centers, Leadership, Strategy, IT Operations, Management, Troubleshooting, Training, IT Service Management, Business Process
Education
University of Oregon 1999 — 2003
Bachlor of Arts, Double Major: History and German Language, 3.2
Berufsakademie Mannheim 2001 — 2001
Junior Program, International Business, 2,0 - German Grading System
Ruprecht-Karls-Universität Heidelberg 2000 — 2001
Exchange Student (UofO), German Language and Literature, 4.0
Eberhard-Karls-Universität Tübingen 2000 — 2000
Cert, Geman Language
Portland Community College 1996 — 1999
Oregon Transfer Degree (AA), Computer and Information Sciences, General Studies, 2.8
Sunset High School 1993 — 1996
High School Deploma, High School Deploma, 3.0
Jamie Hartman's Encompass Teleservices Experience May 2003 - September 2004
Job Software Sales Engineer at TenAsys
Industry Computer Software
Experience
TenAsys Corporation February 2005 - Present
Adams and Associates October 2004 - January 2005
Encompass Teleservices May 2003 - September 2004
Tualatin Hills Park and Recreation District June 1999 - September 2002
APS Energy Services October 2001 - January 2002
Skills
PHP, C++, C#, IIS, Microsoft SQL Server, Programming, MySQL, Device Drivers, Software Design, Debugging, Software Development, Training
Education
Portland State University 2002 — 2003
N/A, Computer Science
University of Arizona 2001 — 2002
N/A, Computer Science
TenAsys Corporation February 2005 - Present
Adams and Associates October 2004 - January 2005
Encompass Teleservices May 2003 - September 2004
Tualatin Hills Park and Recreation District June 1999 - September 2002
APS Energy Services October 2001 - January 2002
Skills
PHP, C++, C#, IIS, Microsoft SQL Server, Programming, MySQL, Device Drivers, Software Design, Debugging, Software Development, Training
Education
Portland State University 2002 — 2003
N/A, Computer Science
University of Arizona 2001 — 2002
N/A, Computer Science
Patrick Ireland's Encompass Teleservices Experience 2001 - 2001
Job IT Consultant at MG Consulting, Inc
Industry Information Technology and Services
Experience
RA Industries, Inc June 2007 - Present
MG Consulting, Inc March 2007 - Present
SpiritOne Internet Services June 2003 - Present
Wells Fargo Bank April 2001 - June 2003
Encompass Teleservices 2001 - 2001
Stream International 1999 - 2001
Oregon Department of Transportation 1996 - 1997
Education
Chemeketa Community College 1994 — 1997
RA Industries, Inc June 2007 - Present
MG Consulting, Inc March 2007 - Present
SpiritOne Internet Services June 2003 - Present
Wells Fargo Bank April 2001 - June 2003
Encompass Teleservices 2001 - 2001
Stream International 1999 - 2001
Oregon Department of Transportation 1996 - 1997
Education
Chemeketa Community College 1994 — 1997
Sean Sweet's Encompass Teleservices Experience 2002 - 2004
Job Service Center Director at Hackbarth Delivery Service
Industry Logistics and Supply Chain
Experience
Hackbarth Delivery Service July 2004 - Present
Encompass Teleservices 2002 - 2004
Corillian 2000 - 2001
Skills
Transportation, Transportation..., Trucking, Logistics Management, Air Freight, 3PL, Freight, Logistics, Reverse Logistics, Dispatching, Leadership, Operations Management, Freight Forwarding, Shipping, Call Centers, Warehousing, Warehouse Management, Supply Chain Management, Fleet Management, Customer Satisfaction, P&L
Education
University of South Alabama 2010 — 2018
Business Administration and Management, General
Hackbarth Delivery Service July 2004 - Present
Encompass Teleservices 2002 - 2004
Corillian 2000 - 2001
Skills
Transportation, Transportation..., Trucking, Logistics Management, Air Freight, 3PL, Freight, Logistics, Reverse Logistics, Dispatching, Leadership, Operations Management, Freight Forwarding, Shipping, Call Centers, Warehousing, Warehouse Management, Supply Chain Management, Fleet Management, Customer Satisfaction, P&L
Education
University of South Alabama 2010 — 2018
Business Administration and Management, General
Sam Rousculp's Encompass Teleservices Experience 2005 - 2007
Job QA Analyst II at Waggener Edstrom Worldwide
Industry Information Technology and Services
Experience
Waggener Edstrom Worldwide March 2012 - Present
Waggener Edstrom December 2007 - Present
Encompass Teleservices 2005 - 2007
Hollywood Entertainment February 2002 - May 2004
Effectnet LLC 2000 - 2001
Skills
Call Centers, Troubleshooting, Management, Technical Support, XP, Microsoft Office, Active Directory, Customer Service, Windows 7, Windows, Laptops, Microsoft Exchange, Enterprise Software, Software Documentation, Windows Server, Operating Systems, Web Development, Microsoft SQL Server, VPN, Windows XP, OS X, Blackberry Enterprise...
Education
Portland Community College 2007 — 2007
Computer Technology Support
Heritage University 1996 — 1998
Computer Science
Waggener Edstrom Worldwide March 2012 - Present
Waggener Edstrom December 2007 - Present
Encompass Teleservices 2005 - 2007
Hollywood Entertainment February 2002 - May 2004
Effectnet LLC 2000 - 2001
Skills
Call Centers, Troubleshooting, Management, Technical Support, XP, Microsoft Office, Active Directory, Customer Service, Windows 7, Windows, Laptops, Microsoft Exchange, Enterprise Software, Software Documentation, Windows Server, Operating Systems, Web Development, Microsoft SQL Server, VPN, Windows XP, OS X, Blackberry Enterprise...
Education
Portland Community College 2007 — 2007
Computer Technology Support
Heritage University 1996 — 1998
Computer Science
Norman Enz's Encompass Teleservices Experience January 2006 - May 2007
Job Looking for a technical or customer service job
Industry Computer & Network Security
Experience
Student June 2011 - May 2014
Washington State University Vancouver June 2012 - January 2014
Volt/Columbia Sportswear July 2008 - February 2010
Walmart June 2007 - April 2008
Encompass Teleservices January 2006 - May 2007
VA Medical Center June 2002 - June 2005
Skills
Windows Server, DNS, Active Directory, Networking, DHCP, TCP/IP, Software Installation, Group Policy, Infrastructure, Microsoft Office, HTML, Linux, Windows, Troubleshooting, Customer Service, Security, Leadership, Programming, Public Speaking, Visio, Technical Support, Hardware, SharePoint, Windows XP, Windows 7, System Administration
Education
Washington State University Vancouver 2011 — 2014
Bachelor's Degree, Electrical and Electronics Engineering
Clark College 2004 — 2005
Associate's degree, Accounting
Clark College 2000 — 2004
Associates, Computer Network Administration
Student June 2011 - May 2014
Washington State University Vancouver June 2012 - January 2014
Volt/Columbia Sportswear July 2008 - February 2010
Walmart June 2007 - April 2008
Encompass Teleservices January 2006 - May 2007
VA Medical Center June 2002 - June 2005
Skills
Windows Server, DNS, Active Directory, Networking, DHCP, TCP/IP, Software Installation, Group Policy, Infrastructure, Microsoft Office, HTML, Linux, Windows, Troubleshooting, Customer Service, Security, Leadership, Programming, Public Speaking, Visio, Technical Support, Hardware, SharePoint, Windows XP, Windows 7, System Administration
Education
Washington State University Vancouver 2011 — 2014
Bachelor's Degree, Electrical and Electronics Engineering
Clark College 2004 — 2005
Associate's degree, Accounting
Clark College 2000 — 2004
Associates, Computer Network Administration
Laura Blackman's Encompass Teleservices Experience 2004 - 2005
Job Client Communication and Service Specialist at The Standard
Industry Consumer Services
Experience
The Standard December 2010 - Present
VPSI Inc August 2006 - May 2011
Timberline Health Benefits 2005 - 2007
Encompass Teleservices 2004 - 2005
Education
John Brown University 1998 — 2003
Intercultural Studies
The Standard December 2010 - Present
VPSI Inc August 2006 - May 2011
Timberline Health Benefits 2005 - 2007
Encompass Teleservices 2004 - 2005
Education
John Brown University 1998 — 2003
Intercultural Studies
Sarah Spansail's Encompass Teleservices Experience August 2004 - May 2007
Job Letters Printing Specialist at Seterus Inc.
Industry Environmental Services
Experience
Seterus Inc. April 2013 - June 2013
Conservation Services Group May 2007 - January 2013
Encompass Teleservices August 2004 - May 2007
ComNet Marketing Group May 2003 - June 2004
Skills
Sustainability, Energy Management, Energy Audits, Environmental Awareness, Environmental Policy, Energy Conservation, Energy, Microsoft Excel, Energy Efficiency, Project Management, Proposal Writing, Microsoft Office, Accurate Data Entry, Online Data Entry, Online Databases, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Oriented, Customer Engagement, Long-term Customer..., Supervisory Skills, Supervisory Experience, Databases, Nonprofits, Technical Writing, Management, Mortgage Servicing, Administrative..., Office Administration, Sustainable Business, Report Writing, Energy Policy, Data Entry, Program Coordination, Policy, Access, Project Coordination, Spreadsheets
Education
Southern Oregon University 2000 — 2003
Writing, General
Seterus Inc. April 2013 - June 2013
Conservation Services Group May 2007 - January 2013
Encompass Teleservices August 2004 - May 2007
ComNet Marketing Group May 2003 - June 2004
Skills
Sustainability, Energy Management, Energy Audits, Environmental Awareness, Environmental Policy, Energy Conservation, Energy, Microsoft Excel, Energy Efficiency, Project Management, Proposal Writing, Microsoft Office, Accurate Data Entry, Online Data Entry, Online Databases, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Oriented, Customer Engagement, Long-term Customer..., Supervisory Skills, Supervisory Experience, Databases, Nonprofits, Technical Writing, Management, Mortgage Servicing, Administrative..., Office Administration, Sustainable Business, Report Writing, Energy Policy, Data Entry, Program Coordination, Policy, Access, Project Coordination, Spreadsheets
Education
Southern Oregon University 2000 — 2003
Writing, General
Charisse (Burch) Cruz's Encompass Teleservices Experience March 2003 - 2007
Job Business Development Manager
Industry Financial Services
Experience
CRE Credit Services July 2012 - Present
RMCN Credit Services January 2008 - July 2012
Encompass Teleservices March 2003 - 2007
Skills
Customer Service, Credit, Sales, Coaching, Team Building, Business Development, Training, Mortgage Lending, Loans, Negotiation, Sales Management, Credit Analysis, Customer Retention, Account Management, Selling, Recruiting, Finance, Customer Satisfaction, Credit Scoring, Call Centers, Training Facilitation, Financial Accounting, Accounting, Project Management, Project Implementation, Social Media Marketing, Online Marketing, Product Marketing, Analysts
Education
Portland Community College 2006 — 2008
Accounting and Business/Management
CRE Credit Services July 2012 - Present
RMCN Credit Services January 2008 - July 2012
Encompass Teleservices March 2003 - 2007
Skills
Customer Service, Credit, Sales, Coaching, Team Building, Business Development, Training, Mortgage Lending, Loans, Negotiation, Sales Management, Credit Analysis, Customer Retention, Account Management, Selling, Recruiting, Finance, Customer Satisfaction, Credit Scoring, Call Centers, Training Facilitation, Financial Accounting, Accounting, Project Management, Project Implementation, Social Media Marketing, Online Marketing, Product Marketing, Analysts
Education
Portland Community College 2006 — 2008
Accounting and Business/Management
Chandra Lott's Encompass Teleservices Experience March 2004 - March 2006
Job Independent Music Professional
Industry Music
Experience
The Family Productions February 2005 - Present
LoopE Productions PDX January 2002 - Present
MarketSource/Hewlett Packard January 2007 - October 2007
Encompass Teleservices March 2004 - March 2006
Bluestone & Hockley Realty, Inc December 1998 - August 1999
Education
Business Computer Training Institute (BCTI)
Lane Community College
Chemical Dependency Counseling
Portland Community College
Psychology and General Studies
Real Estate School of Oregon
The Family Productions February 2005 - Present
LoopE Productions PDX January 2002 - Present
MarketSource/Hewlett Packard January 2007 - October 2007
Encompass Teleservices March 2004 - March 2006
Bluestone & Hockley Realty, Inc December 1998 - August 1999
Education
Business Computer Training Institute (BCTI)
Lane Community College
Chemical Dependency Counseling
Portland Community College
Psychology and General Studies
Real Estate School of Oregon
Velanie Williams's Encompass Teleservices Experience June 2005 - August 2005
Job Case Manager at Community Elements
Industry Higher Education
Experience
University of Nevada School of Medicine June 2015 - Present
Community Elements November 2012 - July 2013
Nevada State College May 2009 - July 2012
Nevada State College August 2007 - December 2008
Encompass Teleservices June 2005 - August 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, Records Management, Calendaring, PeopleSoft, People Skills, Coordinating Events, Departmental Purchasing, Travel Coordination, Spreadsheets, Executive..., Research, Reports, New Hires, HR Document Coordination, Microsoft Publisher, Academic Advising, Student Development, Student Affairs, Higher Education, Research Design, Community Outreach, Cover Letters, Customer Service, Resume Writing, Program Development, Time Management, Psychology, Management, Training, Student Leadership, Admissions, SPSS, Career Counseling
Education
Nevada State College 2005 — 2010
B.S. Psychology, Psychology, Sociology
Nevada State College 2005 — 2010
Bachelor of Science, Psychology
University of Nevada School of Medicine June 2015 - Present
Community Elements November 2012 - July 2013
Nevada State College May 2009 - July 2012
Nevada State College August 2007 - December 2008
Encompass Teleservices June 2005 - August 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, Records Management, Calendaring, PeopleSoft, People Skills, Coordinating Events, Departmental Purchasing, Travel Coordination, Spreadsheets, Executive..., Research, Reports, New Hires, HR Document Coordination, Microsoft Publisher, Academic Advising, Student Development, Student Affairs, Higher Education, Research Design, Community Outreach, Cover Letters, Customer Service, Resume Writing, Program Development, Time Management, Psychology, Management, Training, Student Leadership, Admissions, SPSS, Career Counseling
Education
Nevada State College 2005 — 2010
B.S. Psychology, Psychology, Sociology
Nevada State College 2005 — 2010
Bachelor of Science, Psychology
Phoebe Keepers's Encompass Teleservices Experience July 2005 - January 2006
Job Data Entry Specialist at OfficeTeam
Industry Accounting
Experience
OfficeTeam September 2015 - Present
J.R. Johnson, Inc. August 2015 - Present
J.R. Johnson, Inc. August 2015 - September 2015
OfficeTeam May 2014 - August 2015
Wells Fargo (Contractor through KForce) October 2013 - February 2014
Providence Health & Services August 2011 - August 2013
Ferguson Enterprises January 2006 - February 2009
Encompass Teleservices July 2005 - January 2006
Harvest Homes January 2004 - June 2005
Consolidated Freightways October 1990 - September 2002
Skills
Data Entry, Typing, Customer Service, Accounts Receivable, Outlook, Microsoft Word, Access, PowerPoint, Medical Billing, Microsoft Excel, Customer Satisfaction, Time Management, Teamwork, Multi-line Phone
Education
Argosy University-Online 2014 — 2015
Associate's degree, Business Administration and Management, General
Portland Community College 2011 — 2012
Roosevelt High School 1987 — 1991
Diploma, General Studies
OfficeTeam September 2015 - Present
J.R. Johnson, Inc. August 2015 - Present
J.R. Johnson, Inc. August 2015 - September 2015
OfficeTeam May 2014 - August 2015
Wells Fargo (Contractor through KForce) October 2013 - February 2014
Providence Health & Services August 2011 - August 2013
Ferguson Enterprises January 2006 - February 2009
Encompass Teleservices July 2005 - January 2006
Harvest Homes January 2004 - June 2005
Consolidated Freightways October 1990 - September 2002
Skills
Data Entry, Typing, Customer Service, Accounts Receivable, Outlook, Microsoft Word, Access, PowerPoint, Medical Billing, Microsoft Excel, Customer Satisfaction, Time Management, Teamwork, Multi-line Phone
Education
Argosy University-Online 2014 — 2015
Associate's degree, Business Administration and Management, General
Portland Community College 2011 — 2012
Roosevelt High School 1987 — 1991
Diploma, General Studies
Crystal Varner's Encompass Teleservices Experience January 2001 - January 2005
Job Customer Service Manager at Engineered Machinery Inc.
Industry Semiconductors
Experience
Engineered Machinery Inc October 2011 - Present
GryphoneGlobal September 2010 - September 2011
GryphoneGlobal January 2009 - September 2010
Metro-One Communications March 2008 - November 2008
Children’s Creative Imaginations December 2007 - March 2008
Comcast Cable June 2007 - December 2007
Robin Williams January 2006 - January 2007
Savant CCA January 2005 - January 2006
Encompass Teleservices January 2001 - January 2005
Skills
Cross-functional Team..., CRM, Management, Call Centers, Leadership, Analysis, Telecommunications, Quality Assurance, Sales, Project Management, Human Resources, Time Management, Customer Service
Education
University of Phoenix 2012 — 2015
Associate of Arts (AA)
Portland Community College 2006 — 2007
General Studies
Engineered Machinery Inc October 2011 - Present
GryphoneGlobal September 2010 - September 2011
GryphoneGlobal January 2009 - September 2010
Metro-One Communications March 2008 - November 2008
Children’s Creative Imaginations December 2007 - March 2008
Comcast Cable June 2007 - December 2007
Robin Williams January 2006 - January 2007
Savant CCA January 2005 - January 2006
Encompass Teleservices January 2001 - January 2005
Skills
Cross-functional Team..., CRM, Management, Call Centers, Leadership, Analysis, Telecommunications, Quality Assurance, Sales, Project Management, Human Resources, Time Management, Customer Service
Education
University of Phoenix 2012 — 2015
Associate of Arts (AA)
Portland Community College 2006 — 2007
General Studies
Mary Ann Rambo's Encompass Teleservices Experience September 2005 - March 2007
Job Director of Audience Experience at ComedySportz Portland
Industry Consumer Services
Experience
Netflix March 2007 - Present
ComedySportz Portland June 1999 - Present
Encompass Teleservices September 2005 - March 2007
Education
Taylor University
Netflix March 2007 - Present
ComedySportz Portland June 1999 - Present
Encompass Teleservices September 2005 - March 2007
Education
Taylor University
Ryan Kopf's Encompass Teleservices Experience October 2002 - June 2004
Job Technical Support Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2007 - Present
Affiliated Computer Services October 2004 - October 2007
Encompass Teleservices October 2002 - June 2004
Skills
PC building, Wireless Networking, Software Installation, Software Engineering, Customer Service, Customer Support, Call Centers, Troubleshooting, Technical Support, Customer Satisfaction, Windows 7, Computer Hardware, Customer Experience, Windows XP, Telecommunications, Help Desk Support, Windows
Education
Portland Community College 1997 — 2001
Associate's degree, Computer Software Engineering
Convergys October 2007 - Present
Affiliated Computer Services October 2004 - October 2007
Encompass Teleservices October 2002 - June 2004
Skills
PC building, Wireless Networking, Software Installation, Software Engineering, Customer Service, Customer Support, Call Centers, Troubleshooting, Technical Support, Customer Satisfaction, Windows 7, Computer Hardware, Customer Experience, Windows XP, Telecommunications, Help Desk Support, Windows
Education
Portland Community College 1997 — 2001
Associate's degree, Computer Software Engineering