Experience
Five9  December 2011 - January 2015
Stream Global Services   July 2002 - December 2011
ASA Solutions  February 1998 - July 2002
Watchtower Bible and Tract Society  November 1991 - February 1998
Besserman Corporation   July 1983 - November 1991

Skills
C#, Java, JavaScript, Erlang, IVR, CTI, Telephony, Linux, .NET, Microsoft SQL Server, MySQL, RabbitMQ, Tomcat, API Development, Avaya IP Telephony, Cisco Call Manager, Nortel CCT, Avaya TSAPI, PCI Standards

Education
Arizona State University
Computer Science

Experience
Konami Gaming, Inc.   October 2014 - Present
Lucky Man Concerts   June 2012 - October 2014
Maricopa Community Colleges  January 2003 - October 2014
Stream Global Services   August 2012 - September 2013

Skills
Mathematics, Troubleshooting, Teaching, Patience, Technical Support, Software, Technology, Teach Others, Keen Listener, Higher Education, Linux, C#

Education
Arizona State University   2000 — 2003
Master of Arts (MA), Mathematics

Hillsdale College   1996 — 2000
Bachelor of Science (BS), Mathematics

Experience
Dell  November 2014 - Present
Convergys  May 2013 - Present
Stream Global Services   April 2012 - April 2013
Escuela Americana  July 2012 - December 2012
Stream Global Services   December 2011 - April 2012
Stream Global Services   October 2008 - December 2011
Dell  March 2007 - October 2008
Dell  December 2006 - March 2007
Dell  March 2005 - December 2006
Sykes  December 2004 - March 2005

Skills
BPO, Call Center, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Outsourcing, CRM, Team Management, Service Delivery

Education
Universidad 'Francisco Gavidia'   2000 — 2007
Bachelor of Science in Systems Engineering

Experience
Prince Institute   April 2013 - Present
CNM - Central New Mexico Community College  2008 - 2010
Stream Global Services   May 2006 - August 2006

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, C, Editing, Outlook

Education
Prince Institute of Professional Studies Inc   2013 — 2015

Central New Mexico Community College

Experience
Beauty Officials   January 2014 - Present
Self-employed  2012 - Present
Northwest College  June 2014 - June 2015
Stream Global Services   December 2011 - December 2012
Gap Inc./Old Navy   June 2010 - August 2010
Wilsonville Family Fun Center & Bullwinkle's Restaurant   September 2008 - August 2009

Skills
Makeup Artistry, Special Effects Makeup, Nails, Skin Care, Technical Support, Sales, Computers, Engaging Speaker, Writing, Customer Service, Microsoft Office, Organization

Education
Northwest College of Hair Design   2013 — 2013
Completed courses in Nail Technology and Esthetics

Tualatin High School   2007 — 2011
High School Diploma

Experience
Stream Global Services   April 2013 - June 2014
Hewlett-Packard  January 2007 - February 2013
Mercury Interactive  May 2004 - January 2007
Freshwater Software  April 2002 - May 2004
Qwest Wireless  September 2000 - March 2002
Rhythms NetConnections  January 1999 - September 2000

Skills
Enterprise Software, IT Service Management, Program Management, Software Project..., Service Delivery, ITIL, PMP, IT Strategy, HP, Agile Methodologies, Integration, Cloud Computing, SaaS, Change Management, Knowledge Management, Business Analysis, Solution Architecture, Pre-sales, SDLC, Project Management, Enterprise Architecture, KCS, Social Media, Forums, Chat, Collaboration..., Telecommunications, Process Improvement, IP, Management, Vendor Management, Troubleshooting, Professional Services, MS Project, IT Management, Data Center, Networking, Technical Support, Cross-functional Team..., Project Delivery, Community Building, Knowledge-based Systems, Knowledge Discovery, Knowledge Sharing

Education
Regis University   2009 — 2012
Master of Science (MS), Information Technoclogy Management, 3.97

Angelo State University   1990 — 1994
B.B.A, Management

Experience
Destination Maternity Corporation  June 2011 - May 2012
Stream Global Services   September 2010 - May 2011
Destination Maternity Corporation  March 2010 - September 2010
jcpenney  August 2007 - August 2009

Education
Iowa School of Beauty-Sioux City   2012 — 2013
Cosmetology/Cosmetologist, General

Elk Point Jefferson HS   1997 — 2001
Diploma

Experience
Pinnacle Cart, Inc   2013 - 2015
GoDaddy  December 2010 - December 2012
Stream Global Services   August 2001 - February 2010

Skills
SaaS, Salesforce.com, E-commerce, Strategic Partnerships, Lead Generation, Account Management, CRM, Sales, SEO, Business Development, SEM, Leadership, Customer Service, New Business Development, Marketing

Education
Arizona State University   1996 — 1997
Industrial and Product Design

Danbury High School   1983 — 1986
High School Degree

Experience
Trimble Outdoors   July 2011 - Present
Mobile Post Production, Inc.   May 2008 - August 2011
Stream Global Services   October 2009 - January 2010
Expo Design Center  February 2008 - May 2008

Skills
Adobe Creative Suite, Illustrator, Flash, Animation, Photoshop, Illustration, Character Animation, Storyboarding, Microsoft Office, Graphic Design, Video Games, Quality Assurance, After Effects, Maya

Education
Full Sail University   2010 — 2011
MFA, English, Creative Writing, 3.9

Art Institute of Phoenix   2005 — 2007
BA, Media Arts & Animation, 3.3

Oakland Community College   1999 — 2003
AAS, CIS - Web Design, 2.7

Experience
Chicago Booth's Center for Research in Security Prices (CRSP)   February 2015 - Present
Newstex  September 2014 - April 2015
DIW Berlin  September 2014 - February 2015
Marchex  June 2012 - March 2014
TaskRabbit  2012 - 2013
Stream Global Services   July 2011 - May 2012
The University of South Dakota  December 2010 - January 2012

Skills
Analysis, Economics, Statistics, Leadership, Microsoft Office, Data Analysis, Time Management, Market Research, Research, CRM, Management, Customer Service, Psychology, Econometrics, Calculus, Economic Development, Digital Photography, Team Leadership, Microsoft Excel, Social Media, Public Speaking, PowerPoint, Mathematics, Academic Tutoring, behavioral economics, Behavioral Finance, Stata, R, Cognitive Psychology, Python, Development Economics, International Economics

Education
Hochschule für Technik und Wirtschaft Berlin   2014 — 2015
Master's Degree, International and Development Economics

The University of South Dakota   2008 — 2012
Bachelor of Science (BS), Economics, Psychology, 3.7

Experience
Convergys  August 2014 - Present
Convergys  March 2014 - August 2014
Stream Global Services   November 2012 - February 2014
Extreme Environments Robotics & Instrumentation Laboratory   October 2011 - October 2012

Skills
Solidworks, Matlab, Microsoft Office, PowerPoint, Microsoft Excel, Teamwork, Technical Writing, CPU Technical Support

Education
Arizona State University   2007 — 2012
Bachelor of Science Engineering, Aerospace, Aeronautical and Astronautical Engineering

Paradise Valley Community College   2003 — 2007
Associate, Arts

Paradise Valley Community College   2002 — 2007
Associate, Science

Experience
SpruceMail  March 2015 - June 2015
JPMorgan Chase & Co.   February 2014 - March 2015
Vocus  April 2013 - February 2014
Channel Services Group (CSG)   August 2009 - April 2013
Stream Global Services   November 2006 - February 2009

Skills
Salesforce.com, Lead Generation, Account Management, Cold Calling, B2B, Sales, Sales Process, Direct Sales, Social Media Marketing, Online Advertising, Email Marketing, Marketing, New Business Development, Digital Marketing, Sales Presentations, Social Media

Education
Trinity University of Asia   2003 — 2007
B.S. Computer Management

Experience
Stream Global Services   May 2009 - Present

Skills
Contact Centers, Laptops, Windows Server, Printers, Customer Experience, Customer Satisfaction, Outsourcing, Incident Management, Software Installation, Customer Support

Education
Everest University-South Orlando   2013 — 2017
Associate of Science (A.S.), Computer and Information Sciences, General

Albany Technical College   2006 — 2008
Network Specialist -MS Network Admin, Computer Systems Networking and Telecommunications

Experience
Arizona Public Service (APS)   February 2012 - Present
Apollo Group  August 2010 - March 2012
InView Communications   December 2009 - August 2010
Stream Global Services   July 2007 - August 2010
Universal Technical Institute, Inc.   April 2006 - July 2007
Cox Communications  November 1998 - April 2006
General Motors Corporation  1994 - 1996

Skills
Strategic Communications, Internal Communications, Human Resources, Communication Training, Crisis Communications, Project Management, Cross-functional Team..., Employee Engagement, Global Management, Public Relations, Corporate Communications, Executive Reporting, Performance Appraisal

Education
Arizona State University   2002 — 2005
MBA, Business

Central Michigan University   1985 — 1990
Bachelor of Applied Arts, Journalism

Central Lake High School   1981 — 1985
Bachelor of Arts (BA), Journalism

Experience
Portland Community College  June 2013 - Present
Free Geek  March 2012 - July 2012
Stream Global Services   May 2011 - December 2011
Goodwill Industries of Central Texas  August 2010 - December 2010
Community Care Inc.  January 2010 - May 2010
American YouthWorks  December 2008 - May 2009
American YouthWorks  January 2008 - November 2008
US Courier & Logistics   August 2006 - December 2006
American Lender Services Company of Tyler   February 2005 - September 2005
College Houses  April 2004 - December 2004

Skills
Construction, Warehousing, Inventory Control, Forklift Operator, Scissor Lift, Shipping, Logistics, RF, Power Tools, Dispatching, Computer Hardware, Computer Repair, Computer Proficiency, Computer Maintenance, Teaching, At-risk Populations, Volunteering, Resume Writing, Cover Letters, Phone Skills, Phone Etiquette, Windows Phone, Answering Phones, Cloud Storage, Cloud Applications, Troubleshooting, Remote Troubleshooting, Internet Troubleshooting, Trails, Water Quality, Habitat Management, Habitat Restoration, Public Lands, Forest Management, National Parks, Parks, Invasive Species, Chainsaw, Data Entry, Skip Tracing, Service Learning, Windows, Mac OS X, Linux, Cashiering, Food Service, Traffic Control, OS X

Education
Austin Community College   2013 — 2015
AA, Spanish Language and Literature

Constructing Hope   2012 — 2012

Experience
Frontier Capital  August 2014 - Present
Beacon Hill Staffing Group  July 2014 - August 2014
Frontier Capital  October 2011 - July 2014
Stream Global Services   April 2010 - October 2011
Harvard University  March 2009 - March 2010
Kenexa Corporation   May 2008 - February 2009

Skills
Administrative..., Event Planning, Outlook, Policy, Team Building, Human Resources, Employee Relations, PowerPoint, Time Management, Accounting, Teamwork, Procurement, Organizational..., Travel Planning, Training, Human Capital, Microsoft Excel, Customer Service, Microsoft Office, Onboarding, Process Scheduler, Administrative...

Education
Northeastern University Charlotte   2012 — 2014
Master's degree, Leadership/Organizational Communication, 3.8

University of Southern Maine   2006 — 2008
Bachelor's Degree, Communication, GPA 3.4

Experience
US Army  April 2005 - July 2013
Stream Global Services   1998 - 1999

Skills
Linux System..., Web Design, Web Development, Website Development, Network Administration, Networking, Network Design, Wireless Networking, Network Architecture, Mac OS X, Borland Delphi, PHP4/5, Apache, FreeBSD, Windows, Windows 7, Windows Vista, Windows Mobile, Windows 2000, Windows Server, Microsoft Windows 98, MS-DOS, Remote Access, Remote Desktop, Apple Remote Desktop, Remote Administration, Electrical Work, PCB repair (very basic), Security Clearance, Security Management, Physical Security, Information Security, Computer Security, Unix, Unix Operating Systems, Video Surveillance, Intelligence Analysis, Intelligence Collection, Information Analysis, Computer Information..., Storage Management, Virtualization, Vintage Computer Systems, SunOS, Graphic Design, Graphic Production, Weapons Handling, Technology Integration

Education
Tillamook Bay Community College   2004 — 2005
General Studies, 3.625

Madison High School, Portland, OR   1994 — 1997

Gregory Heights Middle School, Portland, OR

Experience
Teachscape  July 2012 - Present
Stream Global Services   July 2010 - January 2012
Stream Global Services   February 2008 - June 2010
eTelecare Global Solutions  March 2006 - January 2009
AOL  February 2005 - March 2006

Skills
Call Centers, Customer Retention, Customer Service, Troubleshooting, Training, Team Leadership, Microsoft Office, Management, Technical Support, Project Management, Call Center, Customer Experience, Quality Assurance, Software Documentation, Team Management, Customer Satisfaction, Problem Solving, Process Improvement, Account Management, Project Implementation, JIRA, Salesforce.com

Education
Angeles University Foundation   2000 — 2004
Bachelor of Science (B.S.), Computer Science

Experience
Web Hosting Canada   March 2014 - Present
OWLIANCE   March 2013 - December 2013
Hexabyte   September 2012 - February 2013
Vocatel   June 2011 - September 2012
Iset'Com   February 2011 - June 2011
ONT Office National de Telediffusion   February 2010 - June 2010
Stream Global Services   September 2006 - December 2009
Hexabyte   February 2006 - June 2006

Skills
Cisco Technologies, Linux, Asterisk, DNS, TCP/IP, VoIP, SIP Trunking, LDAP, PRI, Snort, Nmap, cPanel, Webmin, WHM, Serveurs, Windows Server, MySQL, Routeurs, Sécurité, Firewalls, Switch, Routage, Java, Télécommunications, Apache, PHP

Education
   2007 — 2010
Ingenieur, Réseau Informatique et Telecom

Institut superieur des etudes technologiques   2003 — 2006
Technicien Supérieur, Réseau Informatique

Experience
Anthem  August 2015 - Present
Sykes  April 2013 - June 2014
The Results Companies  September 2010 - April 2013
Claro RD  January 2007 - May 2007
Stream Global Services   December 2005 - December 2006

Skills
Multi-cultural Team..., Sales Management, Customer Service, Team Leadership, Microsoft Office

Education
Universidad del Caribe   2002 — 2005
Bachelor's degree, Business Administration and Management, General

instituto politecnico santo domingo oriental   1996 — 2000
High School/Secondary Diplomas and Certificates

Experience
Manitowoc Foodservice  August 2010 - September 2014
Stream Global Services   March 2008 - December 2009
Freelance Web Developer  2007 - 2009
Cooltronics   March 2007 - March 2008
Walker Ford   January 2005 - February 2007
Casper's Company  January 2003 - September 2004

Skills
Embedded Systems, Simulations, Microcontrollers, Digital Electronics, Simulink, Python, C++, Test Automation, FPGA, Eclipse, Verilog, C#, ASP.NET, Object Oriented Design, Computer Architecture, Management, Computer Hardware, System Testing, dSPACE, Embedded C, Microchip PIC, Finite State Machines, VLSI, Cadence Virtuoso, Electronic Circuit..., LTSpice, Automotive Electronics, Linux, Java, Fuzzy Logic, Visual Studio, PHP, PostgreSQL, Electronic Control..., Algorithms, Nokia Qt, HIL, Discrete Optimization, Neural Networks, Rapid Prototyping, Stateflow, Protective Relays, Engineering Economics, Stock Market Analysis, Computer Networking, Technical Analysis, Database Design, Network Security, Digital Image Processing, Automotive Repair

Education
University of South Florida   2014 — 2017
Master of Science (M.S.), Computer Engineering, 3.0

University of South Florida   2008 — 2012
Bachelor of Science (B.S.), Computer Engineering, 3.62

Hillsborough Community College   2004 — 2007
Associate of Arts (A.A.), Engineering, 3.14

Hillsborough Community College   2005 — 2007
Associate of Science (A.S.), Industrial Management, 3.8

Brewster Technical Center   2004 — 2006
Ford ASSET, Automobile/Automotive Mechanics Technology/Technician, 3.44

Experience
ABILITY Network  November 2012 - Present
Humana  March 2012 - May 2012
BayCare Health System  January 2011 - April 2012
Stream Global Services   July 2011 - November 2011
WTVT-TV  August 1997 - February 2011
WKMG-TV  February 1995 - July 1997
WTOG-TV  June 1991 - January 1995
City of St. Petersburg  May 1991 - August 1993

Skills
Avid Xpress, Avid Newscutter, Adobe Creative Suite, Photoshop, Branding & Identity, Graphic Design, Video Production, Video Editing, Videography, IT Solutions, IT Operations, Digital Photography, Quantel, Help Desk Support, Audio Post Production, Audio Engineering, Audio Editing, Digital Art, Digital Communication, Jib, PC building, EMR Training, Sports, Radio Broadcasting, Facebook, Video, Broadcast, Technical Support, Advertising, Networking, Multimedia, Camera, Troubleshooting, Web Design, Television, Final Cut Pro, Digital Media, Broadcast Television, New Media, Editing, Social Media, Broadcast Journalism

Education
Art Institute of Fort Lauderdale   1989 — 1991
Associate's degree, Digital Communication and Media/Multimedia

Experience
Ashford University  January 2012 - Present
Stream Global Services   October 2011 - April 2012

Skills
Psychology, Technical Support, Salesforce.com, Customer Service, Research

Education
Ashford University   2012 — 2015
Bachelor of Arts (B.A.), Psychology

Experience
Atlantic Power Corporation  February 2014 - Present
Stream Global Services   May 2010 - February 2014
BDO USA, LLP  September 2005 - April 2010

Skills
SEC filings, Financial Reporting, General Ledger, Accounting, Sarbanes-Oxley Act, Treasury Services, SOX 404, Financial Accounting, US GAAP, Internal Controls, External Audit, Revenue Recognition, Cash Management, Treasury, Treasury Management, Cash Flow Forecasting, Banking, Risk Analysis, SEC Filings

Education
Assumption College   2006 — 2007
MBA, General Business

Suffolk University   2001 — 2005
BSBA, Accounting

Experience
Stream Global Services   November 2012 - Present
The Walt Disney Company  March 2009 - November 2011

Skills
Call Centers, BPO, Workforce Management, Technical Support, Contact Centers, Service Delivery, Sla, Customer Experience, Customer Satisfaction, Troubleshooting, Windows XP, Outsourcing, Windows 7, Computer Hardware, Transition Management, Help Desk Support, Active Directory, Avaya, Incident Management, Customer Support

Education
Art Institute of Phoenix   2010 — 2012
Bachelor of Fine Arts (BFA), Fashion/Apparel Design

Experience
Five9  September 2012 - Present
Five9  2011 - September 2012
Stream Global Services   October 2009 - September 2011
eTelecare  January 2000 - October 2009
ASA Solutions  January 1998 - December 1999
Raider Trucking inc   January 1991 - December 1998

Skills
Microsoft SQL Server, T-SQL, SQL, C#, ASP.NET, Cloud Computing, .NET, Business Intelligence, Oracle, Agile Methodologies, Software Development, Databases, JavaScript, Java, Web Applications, Web Services, Software Project..., Unix, Operating Systems

Education
Arizona State University   1989 — 1991

Greenway   1985 — 1989

Experience
Integrity Solution Services, Inc. formerly N.A.R.S.   June 2012 - July 2014
Stream Global Services   December 2006 - April 2011
Client Logic  January 2004 - November 2006
Sykes Enterprises  1998 - 2003
MCI Call Center Consulting   January 1997 - August 1998

Skills
Operations Management, Forecasting, Profitability, Outsourcing, Process Improvement, Team Building, Customer Relations, Coaching, Change Management, Budgeting, Account Management, Business Strategy, Contract Negotiation, Strategic Planning, Budgets, Customer Service, Call Centers, Management, BPO, Team Management, Customer Experience, Analysis, Business Process..., CRM, Call Center, Leadership, Performance Management, Profit, Training

Education
Florida Atlantic University   1980 — 1983
MBA, International Finance

Assumption College   1970 — 1975
English Language and Literature/Letters

Experience
Dorcas International Institute of Rhode Island  May 2014 - Present
Dorcas International Institute of Rhode Island  January 2013 - Present
Dorcas International Institute of Rhode Island  May 2010 - January 2013
Dorcas International Institute of Rhode Island  March 2009 - April 2011
GTECH  1999 - 2006
Stream Global Services   1994 - 1999

Skills
Teaching, Non-profits, Public Speaking, Strategic Planning, Microsoft Office, Adult Education, Research, Web Design, Web Development, Adobe Creative Suite, Community Outreach, Program Development, Nonprofits, Troubleshooting, Team Leadership, Fundraising, Grant Writing, System Administration, Social Networking, Editing

Education
Art Institute of Pittsburgh   2002 — 2010
Bachelor of Science (B.S.), Insteractive Media

Rhode Island College   1983 — 1987
Sculpture

Experience
Suddenlink Communications  2013 - 2013
Lane Bryant  October 2011 - January 2012
The Children's Place  October 2011 - January 2012
Stream Global Services   2010 - 2012
Applebee's  2010 - 2011

Skills
Clerical Skills, Customer Service, Professional Services, Food Service, Criminal Justice, Medical Records

Education
Tyler Junior College   2012 — 2013

Angelina College   2009 — 2010

Experience
Kyruus  March 2012 - Present
Stream Global Services   January 2011 - February 2012
JPMorgan Chase  June 2003 - June 2011

Skills
Customer Service, Social Media, Call Center, Event Planning, Non-profits, Microsoft Excel, Microsoft Office, Process Scheduler, PowerPoint, Outlook, Customer Satisfaction, Microsoft Word, Customer Experience, Teamwork, Data Entry, Management, Administrative..., Time Management, Start-ups, Change Management, Nonprofits, Call Centers

Education
Arizona State University   2003 — 2005
BA, Spanish

Northern Arizona University   1999 — 2002

Experience
Stream Global Services   February 2012 - May 2014
Stream Global Services   February 2012 - May 2014
Ultimate Medical Academy Online  March 2011 - November 2011
The Collins Center for Public Policy  July 2010 - April 2011
Verizon Wireless  June 2009 - February 2010

Skills
Customer Service, Outlook, Microsoft Office, Public Speaking, Higher Education, Customer Satisfaction, Microsoft Excel, Resume Writing, Customer Retention, Microsoft Word, PowerPoint, Admissions, Troubleshooting, Software Documentation, Research, Active Directory, Technical Support, Training, Policy, Windows 7, Computer Hardware, System Administration, Windows XP, Program Management, Team Leadership, Networking, Windows, Help Desk Support, Technical Writing, Windows Server, Operating Systems, Leadership, Hardware, Software Installation, Time Management, Analysis, Servers, Laptops, Network Administration, Disaster Recovery, Team Building, TCP/IP, VMware, Access, Interviews, Adobe Acrobat, Social Networking, Project Management, Call Centers, Administration

Education
American InterContinental University   2011 — 2013
BIT/ Bachelors Information Technology- Computer Forensics, Information Technolgy/ Network Security/ Computer Forensics

LaSalle Computer Learning Center   2010 — 2011
MCSA, Information Technolgy

ITT Technical Institute-Tampa   2007 — 2011
AS IT/CNS, Computer Network & Security

ITT Technical Institute-Tampa   2007 — 2009
AS IT/CNS, Computer Systems Networking and Telecommunications, 3.7

Experience
Epiq Systems  December 2013 - Present
Stream Global Services   May 2013 - December 2013
Arizona State University  January 2013 - May 2013
Arizona State University - America Reads & America Counts   August 2012 - January 2013
Arizona Democratic Party  April 2012 - August 2012
Arizona State University - America Reads & America Counts   August 2011 - May 2012

Skills
eDiscovery, Databases, Microsoft Office, Access, Social Media, Teamwork, Microsoft Excel, Visio, Management, Time Management, SQL, Illustrator, Bilingual, Community Outreach, Research, MS Project, Customer Service, Data Analysis, Fundraising, Photoshop, Nonprofits, Public Speaking, Relativity, Visual C#, Graphic Design, Microsoft Office 2007, Accounting, Ruby, Astah: System..., Unix, SDLC, InDesign, Excel, IT Operations, IT Management, Function Point Analysis, DBMS, Microsoft Project, Supervision, Customer Satisfaction, PowerPoint, Leadership

Education
Arizona State University, W. P. Carey School of Business   2009 — 2013
Bachelor's, Computer Information Systems, Senior

San Luis High School   2005 — 2009
Diploma, Computer Information Systems

Experience
Georgia Department of Public Health  February 2015 - Present
Georgia Department of Public Health Coastal Health District   November 2013 - February 2015
CareCore National  July 2013 - November 2013
Memorial Health  February 2012 - January 2013
Stream Global Services   September 2010 - December 2010
Traffipax   February 2008 - June 2009
Asset Acceptance  November 2006 - February 2008

Skills
Customer Service, Accounts Receivable, Medicare Part D, Training, Microsoft Excel, Call Center, Microsoft Office, Data Entry, 10 Key, Troubleshooting, Outlook, Project Management, Contract Management, Access, Accounts Payable, Windows, Insurance, Spreadsheets, Medical Records, Process Improvement, Negotiation, Coaching, Budgets, Employee Relations, Customer Satisfaction, PowerPoint, Management, Call Centers, Human Resources, Team Building, Time Management, Microsoft Word, Leadership, Healthcare

Education
Ashford University   2011 — 2012
Bachelors, Applied Behavioral Science

Armstrong State University   2010 — 2011
B.A., Psychology

Experience
UNM Hospitals  April 2014 - Present
Seconds to End   August 2013 - May 2015
Lovelace Health System  August 2013 - December 2013
Stream Global Services   March 2012 - June 2013
Walmart  September 2010 - February 2012

Skills
Band Mangement, Microsoft Office, Technical Support, Graphic Design, Audio Engineering, OS X

Education
Central New Mexico Community College   2015 — 2016
Cinematography and Film/Video Production

Art Institute of Pittsburgh   2011 — 2012
Associate's degree, Graphic Design

North Caroline High School   2006 — 2010
Diploma, Visual and Performing Arts

Experience
AEM, Inc.   January 2014 - Present
AEM, Inc.   January 2014 - Present
Panda Express  August 2013 - October 2014
Jollibee Foods Corporation  May 2013 - July 2013
TELUS International Philippines  2011 - 2013
Stream Global Services   2010 - 2011

Skills
Technical Support, Customer Service, Internet Troubleshooting, Computer Maintenance, Computer Repair, Fast-paced, Highly motivated..., Organized Multi-tasker, Highly Organized &..., Client Rapport, Professional..., Solution Focused

Education
Rizal Technological University   1998 — 2010
Bachelor of Science (B.S.), Mechanical Engineering

Experience
Progressive Business Media  February 2015 - Present
Morgan Ford Christian Church   January 2015 - Present
Margaritas Restaurants  July 2013 - December 2014
Priva Marketing   May 2011 - May 2013
Stream Global Services   March 2010 - April 2011
Office Max, Inc  February 2009 - February 2010
One Stop Body Shop   March 2005 - February 2009
Quality & Associates   January 2005 - May 2005

Skills
Microsoft Excel, Microsoft Office, Marketing, Customer Satisfaction, Call Centers, Budgets, Employee Benefits, Software Documentation, Interviews, Customer Experience, Technical Support, Lotus Notes, Customer Service, Troubleshooting, Training, Time Management, Program Management, Human Resources, Bookkeeping, Inventory Management, Auditing, Mail Merge, MS Excel Pivot Tables, Microsoft Word, Adobe Photoshop, Budgeting, Performance Tracking, Coordinating Special..., Order Processing, Travel Coordination, Quality Control, Audit Preparation, Product Training, Kronos Timecard, Oracle Applications, Data Entry, Sales, Office Management, Outlook, Microsoft Office 2007, Teamwork, New Hire Orientations, Employee Relations, Hiring, Employee Training, Windows 7, Management, Administration, Onboarding, Customer Support

Education
American InterContinental University   2008 — 2009
Bachelor of Business Administration, Human Resource Management 2009

Experience
Shutterfly Inc.  February 2015 - Present
Grand Canyon University  July 2010 - February 2015
Stream Global Services   October 2008 - July 2010
ASM  August 2008 - October 2008
Protiviti  February 2007 - May 2008
University of Arizona  February 2006 - February 2007
The River Internet Access Company   May 2000 - February 2006

Skills
IT Compliance, Information Security..., IT Audit, Performance Management, PCI Standards, Executive Reporting, Information Security, Project Management, SharePoint, Software Documentation, IT Management, CISSP, Sarbanes-Oxley Act

Education
Arizona State University, W. P. Carey School of Business   2011 — 2013
Master of Business Administration, emphasis on Operations and Supply Chain Management

University of Arizona, Eller College of Management   2003 — 2006
Bachelor of Science in Business Administration, Management Information Systems

Experience
Allegis Global Solutions  January 2011 - Present
CDI Corporation  May 2010 - January 2011
Stream Global Services   December 2007 - April 2010
eTelecare Global Solutions  January 2006 - December 2007
eTelecare Global Solutions  June 2004 - January 2006
eTelecare Global Solutions  February 2004 - June 2004
Elite PC   April 2003 - January 2004
TRIO-Services   May 2002 - October 2002

Skills
Healthcare, Sourcing, Research, Customer Experience, Marketing Communications, Resume, Recruiting, Team Leadership, Human Resources, IT Recruitment, Applicant Tracking..., Project Management, Vendor Management, Talent Acquisition, Screening, Interviews, Management, Leadership, Temporary Placement, Strategic Planning, Cold Calling, Account Management, Hiring, Team Building, CRM, Marketing, Call Centers, Internet Recruiting, Training, Business Development, Strategy, Executive Search, Outsourcing, Coaching, Networking, Taleo, Consulting, Technical Recruiting, Program Management, College Recruiting, Sales, Process Improvement, Talent Management, Contract Recruitment, Onboarding, RPO, Staffing Services, Screening Resumes, Benefits Negotiation, Performance Management

Education
Arizona State University   1999 — 2003
Bachelor of Arts, Communication

Palmetto Highschool

Experience
The Warehouse Bar and Grille   March 2015 - Present
Lovin' Spoons   April 2014 - March 2015
Alorica, Inc  April 2011 - August 2012
Stream Global Services   October 2010 - March 2011
Eastern National  April 2010 - August 2010

Skills
Customer Service, Acting, Computer Proficiency, Microsoft Excel, Microsoft Office, Microsoft Word, Organization, PowerPoint, Soft Skills, Phone Skills, Phone Etiquette, Answering Phones, Multi-line Phone, Issue Resolution, Customer Retention, Call Centers, Customer Satisfaction, Data Entry, Time Management, Troubleshooting

Education
Armstrong Atlantic State University   2012 — 2016
Bachelor's Degree, Education, 4-8

Western Iowa Tech Community College   2011 — 2012
Associate's degree, Registered Nursing/Registered Nurse

St. Andrew's on the Marsh   2007 — 2010
High School Diploma

The Derryfield School   2003 — 2007
High School, Attended 6-9th grade

Experience
Stream Global Services   January 2010 - April 2011
Stream Global Services (formerly eTelecare Global Solutions)   March 2008 - January 2010
DHL Express  August 2007 - February 2008
CareerTours   October 2006 - May 2007
eTelecare Global Solutions  March 2002 - October 2006
Phase 2 Solutions (Acquired by eTelecare Global Solutions)   2002 - 2006
Spectrum Healthcare  January 2000 - March 2002
St. Louis Rams  April 1996 - February 1998

Skills
Call Center, Vendor Management, Account Management, Program Management, Business Development, Project Management, Sales, Leadership Development, Contract Negotiation, International Operations, BPO, Outsourcing, Operations Management, Workforce Management, Customer Experience, Call Centers, Performance Management, Training, Management, Strategy, Process Improvement

Education
Arizona State University - W. P. Carey School of Business   2005 — 2007
MBA, International Business

Southern Illinois University, Edwardsville   1995 — 1999
BS, Business Administration - Human Resources

Experience
Atlantis Casino Resort Spa  October 2014 - Present
Atlantis Casino Resort Spa  April 2012 - October 2014
Stream Global Services   2009 - 2011
Dell  May 2005 - June 2009

Skills
Recruiting, Human Resources, Interviews, Leadership, Management, Training, Process Improvement, Quality Assurance, Team Management

Education
Universidad Tecnológica de El Salvador   2009 — 2011
Associate of Arts (AA), Hotel and tourism administration

Experience
Gwinnett Medical Center  September 2014 - Present
Gwinnett Medical Center  October 2013 - September 2014
Trinity Medical Center  March 2010 - September 2013
Stream Global Services   August 2007 - November 2009
Helping Hands Hospice   November 2006 - June 2007
The D Las Vegas Casino Hotel   August 2004 - August 2005
UAB Hospital  June 2001 - May 2004

Skills
Nursing, Hospitals, EMR, Healthcare, BLS, Medical Terminology, Patient Safety, Healthcare Management, HIPAA, ACLS, Critical Care, EHR, Vital Signs, Medical Records, Data Entry, EKG

Education
Centura College-Newport News   2005 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 4.0

Experience
Zendesk  December 2013 - Present
salesforce.com  April 2010 - December 2013
Stream Global Services   October 2005 - April 2010
Motorola Mobility  July 1999 - October 2005

Skills
Technical Support, Troubleshooting, Windows 7, Windows XP, Operating Systems, System Administration, Service Delivery, Vendor Management, VPN, Help Desk Support, System Deployment, SaaS, Cloud Computing, CRM

Education
Elkhorn Area High School   1995 — 1999

Universidad Cuauhnáhuac   1997 — 1998

Experience
Windows Works 2000 LLC   March 2009 - Present
Control Freaks Inc   June 2004 - March 2009
Stream Global Services   April 2003 - April 2004
Poorman Douglas  August 2000 - October 2001
Great Western Chemical  June 1997 - August 2000

Skills
Servers, Technical Support, Computer Hardware, Microsoft Exchange, HP, Windows, Computer Repair, Workstations, Laptops, XP, Printers, Windows 7, A+ Certified, Software Installation, Troubleshooting, Virus Removal, Antivirus, Hardware, Active Directory, Remote Desktop, Windows XP, Windows Server, Routers, Switches, Networking, Security, VPN, Desktop Computers, Network Administration, Network Security, TCP/IP, Disaster Recovery, Cisco Technologies, Dell Computers, Wireless, Hardware Support, Server Administration, Computer Maintenance, Windows Vista, Wireless Networking, Group Policy, Help Desk Support, Cabling, Microsoft Certified..., DHCP, LAN-WAN, System Deployment, Computer Security, Mac, Remote Access

Education
Intense School   2002 — 2002
MCSE, Computer Technology/Computer Systems Technology

Associated Technical College-Los Angeles   1986 — 1988
Associate's degree, Computer Science

Experience
Stream Global Services   August 2009 - Present
Stream Global Services   August 2007 - August 2009
Stream Global Services   November 2006 - August 2007
Alpha One Systems   January 1999 - January 2006

Skills
Computer Repair, Technical Support, Information Technology, Hardware Diagnostics, Coaching Staff, Team Leadership, Technical Leadership, Multi Tasking, Bilingual, Research, System Testing, Quality Control, Network Administration, Wireless Networking, Wireless Broadband, Wireless Security, RAID, Software Installation, Remote Troubleshooting, Employee Training, Friendly Personality, Healthy Lifestyles, Parenthood, Green Technology, Microsoft Technologies, Microsoft Office, Ubuntu, Operating Systems, VoIP, POS, Problem Solving, Backup Solutions, Environmental Awareness, Call Centers, Windows 7, Software Documentation, Workforce Management, Active Directory, Laptops, VMware

Education
ATI Career Training Center-Miami   1998 — 2000
Associate's degree, Electrical and Electronics Engineering

Miami Dade College   1997 — 1998
Associate of Science (A.S.), Electrical and Electronics Engineering

Experience
Kalamazoo Neighbor ExChange   September 2011 - Present
Edison Neighborhood Association   September 2009 - August 2011
Building Blocks  2009 - 2011
Stream Global Services   June 1997 - June 2004

Skills
Leadership, Non-profits, Strategic Planning, Grant Writing, Fundraising, Nonprofits, Community Development, Program Development, Leadership Development, Community Outreach, Volunteer Management, Customer Service, Team Building, Event Planning, Organizational...

Education
Washtenaw Community College   2013 — 2013
Associate of Arts (AA), Construction Management

Western Michigan University   2007 — 2009
BS, General Studies

Andrews University   2006 — 2007

Experience
ThinkDirect Marketing Group  May 2007 - Present
Special Data Processing  2007 - 2009
Stream Global Services   January 2007 - May 2007
WFTS-TV  December 1997 - March 2000
Geonex  June 1997 - October 1997

Skills
Active Directory, DHCP, DNS Server, Microsoft Exchange, Microsoft SQL Server, VMware Infrastructure, VMware ESX, Linux Server, Cisco Call Manager, Cisco Security, Cisco Routers, Cisco Certified, Veritas, HP-UX, Red Hat Linux, JBoss Application Server, Weblogic Administration, Bind, Powershell, Checkpoint Security, Cloud Storage, Networking, VMware, IIS, Antivirus, Microsoft Certified..., Disaster Recovery, Leadership, System Administration, Windows 7, TCP/IP, Network Security, VoIP, Technical Support, Call Centers, Visio, Unix

Education
Auburn University   1985 — 1989
BS, Finance

Experience
Connections Academy  January 2015 - Present
Connections Academy  April 2014 - December 2014
Connections Academy  May 2013 - April 2014
Connections Academy  July 2012 - May 2013
Stream Global Services   June 2010 - April 2012
Stream Global Services   December 2009 - February 2010
Blacktie   March 2008 - December 2008
Diffney for Men   May 2007 - March 2008
CameraVision   August 2005 - May 2007

Skills
Software Documentation, Call Centers, Quality Assurance, Technical Support, Instructor-led Training, Training, Customer Service, Troubleshooting, Training Delivery, Technical Writing, Workforce Management, Computer Hardware, Employee Training, Team Management, Windows 7, E-Learning, Customer Satisfaction, Captivate, Customer Support, Teamwork, Learning Management, Instructional Design, Active Directory, System Administration, SharePoint, Supervisory Experience, Xbox 360, Time Management, OS X, Customer Experience, Team Leadership, Help Desk Support, Networking, Windows, Technical Training, Leadership, Team Building, HTML 5, Process Improvement, Performance Management, Performance Improvement, Mentoring, Windows 8, Google Chrome, Team Cohesion

Education
American Public University System   2015 — 2018
Associate's Degree, History

Dublin Business School   2007 — 2007
Diploma, Sports Journalism

Ballyfermot College of Further Education   1996 — 1997
Certificate, Media Studies

Experience
Axway  June 2014 - Present
Convergys  March 2014 - June 2014
Stream Global Services   October 2009 - March 2014
eTelecare Global Solutions  November 2006 - October 2009
Gap Inc.  July 2005 - November 2006
Alaska Airlines  July 2000 - July 2005
The Coca-Cola Company  August 1995 - April 2000
Amron Blue Services   July 1996 - March 2000

Skills
Six Sigma, Essbase, Business Process, Analytics, Sales Operations, Process Improvement, Forecasting, Call Center, Cross-functional Team..., Planning, Performance Management, Salesforce.com, Analysis, Excel, Data Analysis, Strategic Planning, Business Strategy, Business Intelligence, Sales Management, Business Process..., Access, Business Analysis, Strategy, Management, Leadership, CRM

Education
Colorado State University   2007 — 2009
MBA, Master of Business Administration

Arizona State University
B.S., Business Administration - Finance emphasis

Experience
Stream Global Services   March 2012 - August 2014
Ceridian  June 2006 - March 2012
Welsh Companies  February 2001 - June 2006
Carlson Companies  May 1988 - September 2000
Radisson Hotels & Resorts Worldwide   1988 - 2000

Skills
Administrative..., Outlook, Human Resources, Payroll, Microsoft Excel, Process Improvement, Microsoft Word, Benefits Administration, Lotus Notes, PeopleSoft, Office Management, Leadership, Customer Service, Training, Budgets, PowerPoint, Recruiting, Employee Relations, Microsoft Office, Customer Satisfaction, Data Entry, Event Planning, Process Scheduler, Access

Education
Alexandria Technical College   1986 — 1988
Associate's degree

Barrett High   1983 — 1986

Experience
Verifone Inc.  May 2010 - Present
Computer Generated Solutions  July 2009 - May 2010
Stream Global Services   December 2008 - April 2009
The Nielsen Company  October 2005 - June 2008
Comcast Cable Inc.  May 2000 - June 2005

Skills
Active Directory, XP, Troubleshooting, Disaster Recovery, Servers, Windows Server, Technical Support, Software Documentation, Security, Unix, Hardware, Help Desk Support, BMC Remedy, HP, Microsoft Exchange, Windows XP

Education
ITT Technical Institute-St. Petersburg   2012 — 2014
Associate's Degree, Network Systems Administration, 3.90

Experience
Dell  July 2011 - Present
Stream Global Services   July 2008 - June 2009
Dell  October 2006 - July 2008
Cisco Academy   January 2006 - September 2006
Web Informatica   September 2005 - September 2006

Education
Tulane University - A.B. Freeman School of Business   2009 — 2011
MBA, Strategic Management, Marketing

Universidad Don Bosco   2000 — 2005
Bachelor, Computer Science

Experience
Stream Global Services   December 2007 - Present
Stream  December 2007 - Present
People Solution development (True Corporation)   July 2006 - March 2007

Education
Assumption University   2003 — 2007
Bachelor, Information Technology

Assumption University   2003 — 2007
Bachelor, Information Technology

Assumption University (International University
B.S, Information Technology

Portland Community CollageNovember 2010

Experience
Archeus Creative Solutions   February 2011 - Present
Stream Global Services   August 2008 - July 2009
Stream Global Services   2006 - 2008
Stream Global Services   May 2005 - December 2006

Skills
Problem Solving, Leadership, BPO, Motion Graphics, Sound Design, Cinematography, Process Improvement, Quality Assurance, Outsourcing, Offshoring, Music Videos, Service Delivery, Workforce Management, Customer Service, Operations Management, Photoshop, Analysis, Performance Management, Pro Tools, After Effects, Audio Engineering, Quality Management, KPI, Auditing, Transitions, Process Migration, Transition Planning, People Management, Avid Media Composer, Digital Photography, Photo Editing, Portrait Photography, Visual Effects, Color Grading, Sound Forge, Sound Editing, Sound Production, Camera Operator, Audio Mixing, Audio Post Production, Music Production, Music Theory, Production, Creative Strategy, Creative Solutions, Creative Direction, Creativity Skills, Adobe Creative Suite, Call Centers, Customer Experience

Education
Inter American University of Puerto Rico-Aguadilla   2015 — 2016
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services, 4.00 GPA

Inter American University of Puerto Rico-Aguadilla   2012 — 2014
Bachelor’s Degree, Information Technology, BBA, MIS

Universidad Interamericana de Puerto Rico   2012 — 2014
Bachelor’s Degree, Accounting and Business/Management, Minor BBA

New Horizons   2003 — 2003
Certification, COMPTIA A+

University of Puerto Rico-Mayaguez   1997 — 2001
Some college, Computer Engineering

Experience
JPMorgan Chase & Co.   December 2014 - Present
CrossChx  February 2014 - December 2014
Self Employed  January 2011 - December 2014
Jumpline.com  December 2012 - January 2014
Highlights for Children  January 2012 - December 2012
Jumpline.com  December 2009 - January 2012
Sarcom  May 2009 - December 2009
Stream Global Services   January 2007 - December 2007

Skills
System Administration, Apache, Linux, Bash, CentOS, Linux System..., Puppet, MySQL, Red Hat Linux, Servers, Git, High Availability, Open Source, PHP, Debian, Tomcat, Perl, Ruby, RHEL, Nagios, Nginx, Shell Scripting, Drupal, PostgreSQL, LDAP, Amazon Web Services, Security Management, LAMP, FreeBSD, OpenVZ, System Automation, Security, Java, Jenkins, Nexus, Maven, Gradle, Groovy, Spring Boot, Cassandra, Grails

Education
Delaware Area Career Center

Experience
Xerox  August 2013 - Present
Natsumi Lam Designs   January 2007 - Present
Stream Global Services   November 2012 - July 2013
Global Water Resources  April 2012 - November 2012
Marix Servicing, LLC  November 2008 - March 2012
Showcase Pontiac, GMC, and Mazda   November 2005 - February 2008

Skills
Team Building, E-commerce, Analysis, Software Documentation, Customer Service, Call Centers, Sales Management, Mortgage Lending, Training, Financial Analysis, Business Analysis, Outlook, Management, Sales, Project Management, Marketing, Microsoft Office, Microsoft Excel, Coaching

Education
Ottawa University   2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 4.0

Arizona State University West   2006 — 2008
Bachelors of Arts, Education with concentrations in Math and Technologies

University of Arizona   2001 — 2005
Bachelors of Science, Computer Science

Experience
Stream Global Services   November 2007 - January 2008

Education
Michigan Career and Technical Institute   2005 — 2007
Office Technology

Experience
USAA  Virtual SalesHertzOctober 2012 - April 2013
Stream Global Services   November 2011 - September 2012
Smart Tuition  January 2005 - March 2010
Smart Tuition  August 2007 - June 2009

Skills
Account Management, Project Management, Corporate Training, Sales, Restaurant Management, Hospitality Management, Customer Support, Inventory Management, Customer Service, Collections, Microsoft Office, Call Center, Salesforce.com, Troubleshooting, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Acting, Voice Over

Education
University of Arizona   1992 — 1994
Bachelor of Arts (B.A.), English Language and Literature, General, B

Arizona State University   1991 — 1992
English Language and Literature/Letters, A

Experience
Convergys  March 2014 - Present
Stream Global Services   August 2011 - February 2014
Lockheed Missiles and Space  July 2009 - July 2011
Lockheed Martin  May 2006 - July 2009

Skills
Variance Analysis, Essbase, Hyperion Enterprise, Hyperion Planning, Financial Analysis, Financial Reporting, Forecasting, Financial Modeling, SAP, Management, Managerial Finance, Process Improvement, Financial Accounting, Performance Management, Team Leadership, Finance, Financial Forecasting, Budgets, Analysis

Education
Augsburg College   2005 — 2007
BA, Accounting

Minnesota State University, Mankato   2003 — 2005

Experience
National Military Family Association  August 2015 - Present
New Horizons Behavioral Health  May 2015 - July 2015
Talbott Recovery  July 2014 - April 2015
Stream Global Services   October 2008 - July 2009
iPay Technologies  December 2005 - June 2008

Skills
Leadership, Process Improvement, Quality Assurance, Project Management, Customer Service, Psychotherapy, Administration, Team Leadership, Microsoft Office, Public Speaking, Mental Health, Strategic Planning, Team Building, Mental Health Counseling, Group Therapy, Motivational..., Case Management, Management, Program Management, Small Group Counseling, Individual Counselling, Addiction Recovery, Counseling Psychology, Community Mental Health, Behavioral Health, Multilingual, Multicultural Education, substance abuse..., addiction counseling, Substance Abuse..., Substance Use Disorders, Client Counseling, Patient Counseling, Large Group Facilitation, Psychology, Training, Adolescents, Interventions, Treatment, Therapists, Coaching, Nonprofits, Community Outreach, Fundraising, Teaching, Leadership Development, Healthcare, Public Relations, Career Development, Social Services

Education
Troy University   2013 — 2015
Master of Science (M.S.), Clinical Mental Health Counseling, 4.0

American InterContinental University   2005 — 2007
BBA, Business Administration, Management

Wiesbaden Volkshochschule   2002 — 2003
German, German language

Experience
Metaverse Mod Squad  August 2011 - Present
The Home Depot  April 2011 - July 2011
Stream Global Services   June 2008 - February 2010

Skills
Customer Service, Computer Repair, Software Installation, Network Setup, Cashiering, Food Preparation, Sales, Databases, CRM Usage, Firearms

Education
American River College   2006 — 2007
Unfinished, CISP

Mira Loma High School   1999 — 2003
High School Diploma, General

Experience
New Penn Motor Express  April 2013 - Present
Kohl's Department Stores  April 2013 - May 2013
Stream Global Services   2010 - 2011
Lowe's Home Improvement  2009 - 2010
Lowe's Home Improvement  2008 - 2009
Lowe's Home Improvement  2008 - 2008
Lowe's Home Improvement  2007 - 2008
Lowe's Home Improvement  2005 - 2007
Vintage Tub & Bath, Inc   2003 - 2005
Convergys  2000 - 2003

Skills
OSHA Certified

Education
Art Institute of Pittsburgh   1986 — 1988
Associates, Graphic Design

Bishop Hafey High School
Arts

Experience
Houston, Texas  May 2014 - Present
Stream Global Services   October 2012 - March 2013
2Wire  August 2010 - May 2011

Skills
Management, Telecommunications, Project Management, CRM, Strategy, Customer Service, Training, Handheld Computers, Desktop Computers, Laptops, Problem Solving

Education
Arizona State University   2008 — 2015
Bachelor of Science (B.S.), Computer Science, Sophomore

South Mountain High School   2004 — 2008
Aeronautics/Aviation/Aerospace Science and Technology, General

Experience
Stream Global Services   February 2013 - Present

Education
Arizona State University   2012 — 2014

Experience
Verizon Wireless  October 2013 - March 2014
American Express  June 2010 - March 2012
Stream Global Services   August 2006 - June 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C

Education
Arizona State University   2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Business

Phoenix College   2010 — 2012
Associate of Applied Science, Paralegal Studies

Experience
Stream Global Services   2013 - 2013

Education
Anthem College-Portland   2007 — 2009
Pharmacy Technician/Assistant

new urban high school   2003 — 2007
high school deploma, High School/Secondary Diplomas and Certificates

Experience
Citi  January 2015 - Present
RadioShack  August 2011 - January 2015
Stream Global Services   January 2008 - September 2010
U.S. Bank   April 2005 - October 2007
JPMorgan Chase & Co.   January 2003 - March 2005

Skills
Leadership, Management, Sales, Training, Customer Service, Sales Management, Inventory Management, Retail, Time Management, Coaching, Customer Satisfaction, Merchandising, Customer Retention, Customer Experience, Microsoft Office, Profit, Employee Training, Team Building, Store Management, Team Leadership, P, Recruiting, Teamwork, Sales Operations, Public Speaking, PowerPoint, Hiring

Education
American Public University   2014 — 2018
Bachelor of Business Administration (B.B.A.), International Business Management

Rio Salado College   2011 — 2014
Associate of Science (AS), Business/Managerial Economics

Amsterdam High School   1996 — 1999
Dipolma, Sociology and Anthropology