Experience
Special Counsel, Inc  June 2012 - Present
First Coast Service Options, Inc.   March 2010 - March 2011
Jani-King International, Inc.   September 2004 - January 2010

Skills
Temporary Staffing, Temporary Placement, Human Resources, Administrative..., Recruiting, Applicant Tracking..., Interviews, PeopleSoft, Onboarding, Resume Writing, Employee Relations, College Recruiting, Staffing Services, Screening Resumes, Hiring, Management

Education
University of North Florida   2013 — 2014
Bachelor of Communication/Pre-Law, Concentration Public Relations, Minor Public Administration

Florida State College at Jacksonville   2011 — 2013
Associate of Arts (AA), General Studies

Experience
Deloitte  January 2015 - Present
Sharpton, Brunson & Co.,P.A.   May 2013 - January 2015
First Coast Service Options, Inc.   September 2011 - April 2013
University of Miami  May 2008 - September 2011
Florida International University  January 2006 - April 2008

Skills
Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Microsoft Office, Financial Accounting, OMB Circular A-133, Single Audit, Tax, Tax Preparation, Spreadsheets, Policy, Payroll, Bank Reconciliation, Bookkeeping, Accounting, Auditing, Internal Controls, GAAP, GAAS, GASB, FASB, Sarbanes-Oxley Act, PeopleSoft, Financial Audits, Journal Entries, CPA, US GAAP, External Audit, Accruals

Education
Florida Atlantic University   2009 — 2010
Master's degree, Forensic Accounting

Florida International University   2006 — 2008
Bachelor's degree, Accounting and Finance

Experience
PSS World Medical (Subsidiary of McKesson Med Surg)   January 2008 - Present
First Coast Service Options, Inc.   January 2007 - January 2008
Fidelity National Financial  October 2003 - December 2007
ADP  January 2002 - October 2003

Skills
Cash Management, Treasury Management, Financial Analysis, Banking, Cash Flow Forecasting, Treasury, Accounting, Finance, Cash Flow, Internal Controls, Corporate Finance, Financial Reporting, US GAAP, General Ledger, Account Reconciliation, Sarbanes-Oxley Act, Bank Reconciliation, Acquisition Integration, Hyperion Enterprise, Variance Analysis

Education
Manhattan College   1997 — 2000
Master of Business Administration (MBA), Finance, General, 3.75

Pace University - Lubin School of Business   1991 — 1996
Bachelor of Business Administration (B.B.A.), Accounting and Finance

Experience
Florida Blue  August 2013 - Present
First Coast Service Options, Inc.   November 2011 - August 2013
First Coast Service Options, Inc.   May 2007 - November 2011

Skills
SAS programming, Microsoft Excel, Microsoft Word, Management, PowerPoint, Technical Training, Enterprise Guide 4.0

Education
California Coast University   2010 — 2016
Bachelor's degree, Business Administration and Management, General

Experience
Sarah's Pet Sitting, Cheshire, CT   April 2013 - Present
Private Family  2011 - 2012
Patch.com  September 2010 - April 2011
First Coast Service Options, Inc.   October 2005 - November 2007
First Coast Service Options, Inc.   January 2004 - October 2005
First Coast Service Options, Inc.   March 2002 - January 2004
ThermoSpas Hot Tub Products, Inc.   July 2000 - November 2000
The Picture People  August 1999 - June 2000

Skills
Photography, Microsoft Word, Microsoft Excel, Coordination, Volunteering, Telephone Skills, Image Editing, Social Networking, PowerPoint, Time Management, Administrative..., Outlook, Personal Finance, Access, Adobe Acrobat, Editing, Teamwork, Photoshop, Pet Sitting, Dog Walking, Songwriting, Makeup Artistry, Photo Editing, Pet Care, Poetry, Children, Ebay Sales, Adobe Photoshop, Microsoft Outlook, Attachmate Extra!..., Image on Demand, Point of Service System, Call Center, Research, Computers, Organization, Collaboration, Assistant Management, Canine Assisted Search..., Pets, Administration

Education
Gateway Community College   2000 — 2000

Experience
KEPRO  October 2014 - Present
Curtis Lord and Associates, LLC   December 2011 - Present
Tricenturion  January 2000 - Present
First Coast Service Options, Inc.   January 2008 - December 2011
C2C Solutions  May 2008 - March 2011
Diversified Service Options  1998 - 2011
First Coast Service Options  August 1998 - January 2008
Incepture  2001 - 2007
Blue Cross Blue Shield of Florida  1995 - 1998
Blue Cross Blue Shield of Florida  1983 - 1995

Skills
Strategic Planning, Health Care Fraud, Government Contracting, Government Procurement, Business Development, Medicare/Medicaid..., Medicare, Provider Relations, Executive Management, Board Governance, Board Relations, Data Analysis, Management Consulting, Contract Negotiation, Policy, Private Investigations, Healthcare Industry, Investigation, Managed Care, Fraud, Program Management, Leadership, Health Policy, Strategy, Analysis, Claim, Healthcare Consulting, Team Building, Healthcare Management

Education
Florida State University   1970 — 1974
BS, Mathematics

Harvard Business School   2003 — 2003
AMP 164, Advance Management Program

Experience
Department of Veterans Affairs  July 2013 - Present
Department of Veterans Affairs  November 2012 - July 2013
U.S. Department of State   October 2007 - November 2012
Florida State Office of Vital Statistics   September 2006 - October 2007
Florida Department of Health  January 2006 - March 2006
First Coast Service Options, Inc.   January 2005 - January 2006
Florida Department of Health  October 2001 - December 2004
CSX  October 1998 - October 2001
St Augustine School Board   September 1995 - October 1998
US Navy  November 1989 - August 1995

Skills
Management Consulting, Leadership Development, Management Development, Training Delivery, Instructor-led Training, Training Facilitation, Workshop Facilitation, Curriculum Development, Curriculum Design, Technical Course..., Course Material, Program Evaluation, Training Needs Analysis, Grant Writing, Career Counseling, Training, Program Management, Staff Development, Program Development, Adult Education, Community Outreach, Public Speaking, Analysis, Software Documentation, E-Learning, Career Development, Policy, Leadership, Management, Project Planning, Quality Assurance, Instructional Design, Interviews, Human Resources, Research, Government, Resume Writing, Teaching, Administration, Budgets, Succession Planning, Nonprofits, Process Improvement, Conflict Resolution, Employee Training, Organizational..., Distance Learning, Coaching

Education
Florida Metropolitan University   2003 — 2005
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 3.9

University of North Florida   1995 — 1998
Certification, Secondary Education and Teaching, 3.0

Langston University   1979 — 1983
Bachelor of Science (B.S.), Business Administration and Management, General, 2.7

Cushing High School   1975 — 1979
Diploma, General Education

Experience
The Frame & Photo Works. Inc   January 2015 - Present
Simoneau Photography   2015 - Present
Freelance Photographer  2012 - Present
First Coast Service Options, Inc.   2010 - 2011

Skills
Studio Photography, Studio Lighting, Photography, Portrait Photography, Lightroom, Image Manipulation, Photojournalism, Editing, Wedding Photography

Education
Daytona State College   2013 — 2015
Associate of Science (A.S.), Photographic Technology

Berean Baptist College   2009 — 2011
Music

Experience
Diversified Service Options, Inc.   January 2013 - Present
First Coast Service Options, Inc.   April 2012 - December 2012

Skills
Applicant Tracking..., Onboarding, Human Resources, Deferred Compensation, Talent Management, Performance Management, Benefits Administration, Recruiting, Policy, Employee Benefits, New Hire Orientations, Talent Acquisition, Employment Law, Temporary Placement

Education
Jacksonville University
Master of Business Administration (MBA), Healthcare Administration

University of Florida
Bachelor's degree, Business Administration and Management, General

Experience
It Works! Global  March 2013 - Present
First Coast Service Options, Inc.   April 2011 - Present

Education
William M Raines   2005 — 2009
HS Diploma

Florida Community College at Jacksonville

Experience
USPTO  September 2014 - Present
Naval Air Warfare Center Aircraft Division (NAWCAD)   May 2013 - August 2013
First Coast Service Options, Inc.   May 2010 - August 2011

Skills
Integration, C, Windows, Microsoft Office, Java, Teamwork, Multisim, System Integration, Power Systems, Electronic Circuit..., Communication, Electrical Machines, Matlab, Electronics, C++, Microsoft Excel, Microsoft Word, Windows Embedded, PowerPoint, Customer Service, AutoCAD, Engineering, Xlinx, FPGA, MIPS, Technical Sales..., Technical Product Sales

Education
University of Central Florida   2011 — 2014
Bachelor of Science (BS), Electrical and Electronics Engineering

Florida Community College at Jacksonville   2010 — 2011
Associate's degree

Experience
US Navy  August 2015 - Present
Eastern Virginia Medical School  July 2015 - July 2015
Cox Communications  December 2014 - February 2015
SCIO Health Analytics  December 2013 - November 2014
Contracted  January 2012 - January 2014
Allstate  January 2011 - January 2012
The Up Center  August 2009 - August 2010
First Coast Service Options, Inc.   May 2008 - May 2009
Body Central Corp.  September 2006 - May 2008

Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Data Entry, Research, Administrative..., Process Scheduler, Inventory Management, Time Management, Office Management, Teamwork, Team Building, Social Media, 10 Key, ADP Payroll, AS400 system, Human Resources, Adaptability, Dependable Team Player, Flexibility, Committed to..., Medical Terminology, Medical Billing, Medical Coding, Organization &..., Highly detail oriented, Clerical Skills, Friendly Personality, Challenge Driven, Managing Deadlines, Work well under pressure, Highly Dedicated, Problem solving skills, Enthusiastic..., Enthusiasm to learn, Learning Quickly, PeopleSoft, Invoicing, Spreadsheets, Access, Employee Relations, Employee Benefits, Training, New Hire Orientations, Hiring, Benefits Administration, Recruiting, Interviews

Education
Everest College- Virginia   2009 — 2010
Medical Admin Asst, Medical

Pace   1999 — 2003
High school diploma

Experience
First Coast Service Options, Inc.   2013 - Present

Skills
Healthcare, HIPAA, Clinical Research, Outlook, Process Improvement, Leadership, Hospitals, Healthcare Management, Training, Data Entry, Employee Benefits, Customer Service, PowerPoint

Education
Florida State College at Jacksonville
Associate of Arts (AA), Business Administration and Management, General

Experience
First Coast Service Options, Inc.   December 2013 - Present
First Coast Service Options, Inc.   January 2006 - December 2013
First Coast Service Options, Inc.   August 2003 - January 2006
First Coast Service Options, Inc.   March 2001 - August 2003
Blue Cross Blue Shield of Florida  March 1995 - March 2001

Skills
Claim, Medicare, Policy, Financial Analysis, Insurance, Process Improvement, Employee Benefits, Risk Management, Analysis, Health Insurance, Microsoft Office, Recovery Audit, Quality Management..., ISO 9000, Stellent, Customer Service, Troubleshooting, Analytic Problem Solving

Education
Florida Community College at Jacksonville   1983 — 1985

Hilliard High School   1980 — 1984

Experience
Charter Schools USA  4th Grade TeacherCharter Schools USAJuly 2015 - Present
Duval County Public Schools  August 2002 - Present
Web.com  March 2013 - July 2015
New Horizons Computer Learning Centers - Jacksonville   October 2012 - March 2013
New Horizons Computer Learning Centers  October 2012 - March 2013
First Coast Service Options, Inc.   January 2010 - October 2012
ICX Group  January 2010 - July 2010
Tax Defense Network  February 2009 - November 2009
Doctor Credit USA   August 2008 - February 2009
Jacksonville Country Day School  July 2006 - July 2008

Skills
Troubleshooting, Windows, Problem Solving, Operating Systems, Computer Hardware, Microsoft Office, Customer Service, Word, Excel, Teaching, Access, Databases, PowerPoint, Outlook, Customer Relations, Training, Employee Training, Teacher Training, Training Delivery, Teamwork, Technical Support, Educational Technology, Information Technology, Microsoft Excel, Management, Networking, Recruiting, Time Management, Staff Development, Instructional Design, Microsoft Word, Leadership

Education
Florida State College at Jacksonville   2005 — 2011
AS, Network Services Technology

University of West Florida   1994 — 1999
BA, Elementary Education

ConsulTECH Institute of Technology

Experience
Self-employed  August 2009 - Present
Monte Solutions Inc.   2009 - Present
First Coast Service Options, Inc.   August 1996 - August 2007
First Coast Service Options, Inc.   August 1989 - August 1996

Skills
Internet, Interviews, Inspection, Microsoft Word, Work Ethic, Administrative Work, CMS, Medicare, Microsoft Excel, CFR, Customer Service, Customer Support, Singer-songwriter, Guitarist, Telephone Skills, Research, Small Business, Compliance, Consulting, Typing, Writing

Education
Jones College-Jacksonville   1980 — 1982
Business Administration and Management, General

Santa Barbara City College   1971 — 1973
Associate's Degree, General

Experience
CSX Intermodal Terminals Inc.  February 2012 - Present
CSX Intermodal Terminals, Inc.   May 2010 - March 2012
Blue Cross Blue Shield of Florida  October 2007 - December 2009
First Coast Service Options, Inc., / Office of Continuous Improvement   October 2004 - October 2007
First Coast Service Options, Inc.   June 1999 - October 2004
Carlisle Interconnect Technologies  April 1998 - May 1999
Foam Molding Corporation   October 1993 - October 1997

Skills
Problem Solving, Continuous Improvement, Business Process, Documentation, Requirements Analysis, Software Documentation, Cross-functional Team..., Process Improvement, Visio, Program Management, Performance Management, Six Sigma, Lean Manufacturing, Business Process..., Project Planning, Leadership, Management, Analysis, Coaching, Project Management, Training, Change Management, Integration, Leadership Development, Forecasting, Budgets, Recruiting, Human Resources, Data Analysis, Customer Service, Access, Onboarding, Organizational..., Operations Management, Logistics, Team Leadership, Security, Strategic Planning, Risk Management, Quality Assurance, Team Building, Vendor Management, Strategy, Business Analysis, Government, Employee Benefits, MS Project, Manufacturing, Management Consulting

Education
University of La Verne   1992 — 1994
Masters, Business Organizational Management

Embry-Riddle Aeronautical University   1978 — 1982
B.S., Aircraft Maintenance / Aviation Management

Experience
American Health Holding  February 2015 - Present
self  January 2014 - April 2014
MetLife  July 2013 - December 2013
United healthcare  April 2007 - January 2013
Aetna  November 2006 - April 2007
WellCare  March 2004 - October 2006
First Coast Service Options, Inc.   June 2002 - April 2004
HealthNet  February 1999 - April 2004

Skills
Medicare, Medicaid, Utilization Management, Commercial Insurance, Disease Management, Case Management, Utilization Review, Home Care, Healthcare Industry, Hospitals, Communication Skills, Discharge planning, Leadership, Team Management, Medical Records, Clinical Research, Nursing, Acute Care, Medical Coding, Managed Care, ICD-9, Healthcare, Healthcare Management, Patient Advocacy, Medical Case Management, Quality Improvement, Oncology, Inpatient, Workers Compensation, NCQA, Medicaid Managed Care, Healthcare Consulting, Surgery, Provider Relations, HIPAA, HMO, Elder Care, Claim, Health Policy, Physician Relations, Patient Safety, Long-term Care, Health Education, Patient Education, Medical/Surgical, Medical Terminology, Home Health Agencies, Critical Care, Medication..., EMR

Education
Fairfield University   1988 — 1990
Coder, Health Services Administration

Southern Connecticut State University   1982 — 1986
Bachelor's of Science in Nursing, Registered Nursing/Registered Nurse/ school age child psychology

Experience
First Coast Service Options, Inc.   May 2015 - Present
Florida Blue  August 2013 - May 2015
inventiv Medical Management  August 2012 - August 2013
First Coast Service Options, Inc.   February 2004 - August 2012
University of Florida  March 2001 - June 2003
McIver Urology Clinic   April 2000 - March 2001
Nation's Healthcare Home Health Agency   1997 - 1999

Skills
Nursing, Quality Management, Medicare, Clinical Research, Radiation Oncology, Certified Professional..., Medical Documentation..., ISO Standards, Clinical Trials, Clinical Management, Healthcare, Policy, Quality Improvement, Healthcare Management, Healthcare Information..., HIPAA, Medical Coding, Healthcare Industry, Health Policy, Disease Management, Inpatient, Hospitals, Healthcare Consulting, Quality Auditing, Government, Utilization Management, Risk Management, Patient Safety, Data Analysis, Accreditation, Managed Care, Auditing, Cross-functional Team..., Team Building, Access, Radiation Therapy, Informatics, Research, Change Management, Analysis, EMR, ICD-9, Health Insurance, Medical Terminology, Microsoft Excel, Patient Outcomes, Outlook, Medical Billing, Health Education, JCAHO

Education
Jacksonville University   1992 — 1995
BSN, Nursing

Florida Community College at Jacksonville   1990 — 1993

Experience
Grady Health System  December 2013 - Present
Grady Health System  June 2011 - December 2013
The Outsource Group  April 2010 - June 2011
Piedmont Healthcare  March 2008 - April 2010
TransCend Inc. / Southside Medical Center   June 2007 - April 2008
Northside Hospital  August 2002 - May 2007
PROMINA Health System  October 2001 - May 2002
Great-West Life  September 2000 - June 2001
First Coast Service Options, Inc.   January 1998 - May 2000
US Navy  July 1992 - July 1996

Skills
Medicaid, Strategic Planning, Medicare, Healthcare, Health Insurance, Medical Coding, Managed Care, CPT, Medical Records, Software Documentation, Medical Terminology, Invoicing, Accounts Receivable, Insurance, Claim, ICD-9, Revenue Cycle, EHR, Medical Billing, Healthcare Management, Hospitals, Healthcare Consulting, Revenue Cycle Management, Healthcare Industry, Healthcare Reimbursement, Physician Relations, Finance, Health Information..., HMO, Inpatient, Patient Safety, Quality Improvement, Microsoft Excel, HIPAA, Spreadsheets, Provider Relations, Epic Systems, Policy, Analysis

Education
Grand Canyon University   2014 — 2018
Bachelor of Science (BS), Health/Health Care Administration/Management

Naval Training Center   1992 — 1993
Certification AZAN, Aviation Administration

Fulton High School   1988 — 1991
Highschool Diploma, General Studies

Experience
Novitas Solutions, Inc.   February 2014 - Present
Novitas Solutions, Inc.   August 2012 - February 2014
First Coast Service Options, Inc.   April 2011 - August 2012
Lender Processing Services, Inc. (LPS)   May 2009 - April 2011
First Coast Service Options, Inc.   October 2001 - August 2007

Skills
Customer Service, Software Documentation, Team Building, Visio, Leadership, Medicare, COPC, Health Insurance, Insurance, Troubleshooting, Process Improvement, Supervision, Employee Training, Business Analysis, Vendor Management, Outlook, Microsoft Excel, Microsoft Office, Access, Microsoft Word, PowerPoint, Spreadsheets, Data Entry, Training, Team Leadership, Call Centers, Analysis, Time Management

Education
Florida Community College at Jacksonville   2006 — 2010
AA

Experience
PuroClean Emergency Recovery Services   July 2015 - Present
Empire State College SUNY   October 2014 - Present
Kelly Services  July 2012 - August 2012
Bank of America  August 2010 - July 2012
First Coast Service Options, Inc.   November 2003 - March 2009
Barker & Barker PA   January 2003 - November 2003

Skills
Peer Reviews, Negotiation, Human Resources, Peer-to-peer, Paralegals, Problem Solving, Foreclosures, Legal Documents, Management, Records Management, Legal Assistance, Databases, Quality Management, Legal Research, Criminal Law, Teamwork, Software Documentation, Procurement, Employee Training, RFP, Customer Service, Purchasing, Contract Management, Outsourcing, Contract Negotiation, Sla, Legal Writing, Lexis, Bankruptcy, Web Applications, Vendor, Customer Relations, Troubleshooting, Quality Assurance, Peer Mentoring, Empathy, Compass, Creative Solutions, Baking, HIPAA, Vendor Relationship..., Filing, Disaster Recovery, SOP Development, Event Planning, Day Care, Personal Shopping, Baking Cakes, Baking Cheesecakes

Education
State University of New York Empire State College   2014 — 2016
Bachelor's Degree, Business, Management and Economics, A

Florida State College at Jacksonville   1998 — 2000
Associate's Degree, Office Management Technology Executive Support

College for Professional Studies   2002 — 2002
Paralegal Diploma, Law

Experience
Tyco Integrated Security  February 2014 - Present
Tyco Integrated Security  July 2012 - March 2014
ADT  December 2011 - July 2012
ATZ REALITY   September 2009 - December 2011
Record-Journal  March 2006 - August 2009
Fosdick Fulfillment  October 2005 - February 2006
First Coast Service Options, Inc.   May 2002 - July 2005
Kohl's Department Stores  June 2000 - November 2002

Skills
Access Control, CCTV, Alarm Systems, Surveillance, Fire Alarm, IP Cameras, Team Building, Biometrics, Security Management, Physical Security, Customer Service

Education
H C Wilcox Regional Vocational Technical High Sch   1996 — 2000
Hair Styling/Stylist and Hair Design

Experience
Florida Blue  March 2015 - Present
Florida Blue  June 2013 - March 2015
First Coast Service Options, Inc.   August 2009 - June 2013
First Coast Service Options Inc  May 2005 - August 2009
First Coast Service Options, Inc.   December 2000 - May 2005
Blue Cross Blue Shield of Florida  November 1998 - December 2000

Skills
SAS, SQL, Data Analysis, Analysis, Medicare, Data Modeling, Strategic Planning, Databases, Microsoft Excel, Predictive Analytics, Quantitative Research, Qualitative Research, Predictive Modeling, Access, Process Improvement, Software Documentation, Program Management, Business Intelligence, Data Warehousing, Healthcare Information..., Project Management, HIPAA, Visio, Business Analysis, Requirements Gathering, Healthcare, Call Centers, Forecasting, Call Center, Workforce Management, SDLC, Medicaid, Team Building, SharePoint, Fraud Detection, Iso 9000, Training, Mentoring, Analytics, SAS Programming, SAS Base

Education
Concordia University-Wisconsin   2014 — 2016
Master of Science (M.S.), Management Information Systems

Concordia University-Wisconsin   2015 — 2015
Bachelor of Science (B.S.), Management Information Systems

Florida State College at Jacksonville   2009 — 2014
BAS, Computer Information Technology Management

Florida State College at Jacksonville   2005 — 2008
AA, Information Technology

Experience
First Coast Service Options, Inc.   August 2010 - Present

Skills
Microsoft Excel, Microsoft Word, Research, Customer Service, Data Analysis, Analysis, Outlook, Process Improvement, Microsoft Office, Medicare

Education
University of North Florida - College of Business Administration   2012 — 2016
Bachelor of Business Administration (BBA), Accounting

Florida State University   2004 — 2007
Bachelor of Science (BS), Apparel and Textiles

The Maryland Institute College of Art   2003 — 2004
Painting and textile arts

Experience
Dakkota Integrated Systems  August 2015 - Present
Samaritan Industries   May 2011 - June 2015
Talagy  May 2013 - July 2013
Infinitrim Cosmetic Medical Centers, LLC   April 2013 - May 2013
First Coast Service Options, Inc.   May 2012 - June 2012
State of Florida Department Economic Opportunity - WorkSource   January 2012 - June 2012
Corrections Corporation of America  September 2009 - April 2011
Illinois Housing Development Authority  September 2007 - February 2009
Chicagoland Minority Journal   July 2002 - September 2007

Skills
Press Releases, Presentation Development, Program Coordination, Public Speaking, Public Relations, Microsoft Office, Adobe Creative Suite, Advertising, Administrative..., Microsoft Office..., Workshop Facilitation, Program Facilitation, Human Resources, Employee Benefits, Benefits Administration, FMLA, Recruiting, Volunteer Recruiting, Volunteer Training, New Hire Orientations, Employee Relations, Employee Training, Employee Handbooks, Outlook, Community Outreach, Training, Policy, PeopleSoft, Management, Onboarding, Interviews, Networking, Customer Service

Education
Columbia College Chicago   2007 — 2009
BA, Journalism/PR, 3.4

Coffee High School   1989 — 1993
High School, College Prep, 3.0

Experience
Crowley Maritime  July 2014 - Present
First Coast Service Options, Inc.   August 2012 - July 2014
First Coast Service Options, Inc.   April 2012 - August 2012
Acosta Sales & Marketing  June 2009 - April 2012
JEA  April 2001 - December 2008

Skills
New Hire Orientations, Deferred Compensation, Payroll, Recruiting, Oracle HR, Compensation & Benefit, ePRISM, SuccessFactors, Rewards Programs, Organizational..., Sourcing, FMLA, Job Descriptions, Analysis, HRIS, Human Resources, Training, Performance Management

Education
Jacksonville University   1997 — 2001
Bachelor of Business Administration (B.B.A.), Finance, General

Experience
First Coast Service Options, Inc.   August 2001 - Present

Skills
Healthcare Management, Data Entry, Data Analysis, Software Documentation, Research, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Troubleshooting, Problem Solving, Thinking Outside The Box, Medical Coding, ICD-9-CM, Hospitals

Education
Jacksonville University   2009 — 2011
Bachelor's degree, Business Administration and Management, General

Florida State University   1997 — 2002
International Affairs

Experience
S ACCOUNTING SOLUTIONS, INC.   2009 - Present
First Coast Service Options, Inc.   2008 - 2010
Bank of America  2005 - 2008

Skills
Accounting, Tax, Bookkeeping, Tax Preparation, Small Business, Payroll, Cash Flow, Auditing, QuickBooks, Finance, Financial Analysis, Income Tax, Budgets, Microsoft Excel, Banking, Insurance, Strategic Planning, Customer Service, Risk Management, Access, Microsoft Word, Process Improvement

Education
Ashford University
Master of Business Administration (M.B.A.)

The Tax College
CERTIFICATE-

Everest University
Bachelor of Science (B.S.)

Experience
Details Event Design   January 2012 - Present
First Coast Service Options, Inc.   August 2012 - March 2013
First Coast Service Options, Inc.   October 2011 - August 2012
First Coast Service Options, Inc.   August 2010 - September 2011
Governmental Management Services   September 2008 - December 2009
Governmental Management Services   May 2007 - March 2008
Hunt Club Steak & Seafood Grill   October 2006 - April 2007
The Grand Summit Hotel  May 2004 - October 2006

Skills
Marketing, Training, Event Management, Management, Customer Service, Sales, Budgets, Time Management, Accounting, Inventory Management, Nonprofits, Event Planning, Strategic Planning, Microsoft Office, Social Media, Microsoft Excel, Leadership, Restaurants, Team Building, Business Development, Account Management, New Business Development, Hospitality, Teaching, PowerPoint, Accounts Payable, Invoicing, Hotels, Public Relations, Social Networking, Outlook, Project Management, Negotiation, Auditing, Microsoft Word, Internal Communications, Marketing Communications, Spanish

Education
Flagler College   2003 — 2006
Bachelor of the Arts, Business Administration

Governor Livingston High School

Experience
First Coast Service Options, Inc.   January 2013 - Present
Novitas Solutions, Inc.   January 2012 - December 2012
Highmark Medicare Services  March 2008 - December 2011
Highmark Medicare Services  January 2000 - March 2008
Highmark Blue Cross Blue Shield  January 1998 - December 1999
Highmark Blue Shield  January 1993 - December 1997
Highmark Blue Shield  August 1989 - December 1992
KPMG US  April 1987 - July 1989
Highmark Blue Shield  February 1986 - July 1987
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas   July 1984 - January 1986

Education
Indiana University of Pennsylvania   1980 — 1984
Bachelor of Science (BS), Business Administration, Accounting

Experience
Raymond James Financial Inc.  November 2012 - Present
First Coast Service Options, Inc.   March 2011 - November 2012
PwC  January 2010 - March 2011
Citigroup  February 2009 - April 2009
Cohen and Grieb   February 2008 - April 2008
Xerox Capital Services, LLC  January 2001 - September 2007
Xerox  January 1999 - January 2001
Xerox  January 1998 - January 1999

Skills
Auditing, Accounting, Internal Controls, Account Reconciliation, Software Documentation, Tax, Financial Reporting, Financial Analysis, Sarbanes-Oxley Act, Portfolio Management, Financial Accounting, Process Improvement, Accounts Receivable, Accounts Payable, Business Process..., Access, Analysis, Microsoft Excel, US GAAP

Education
University of Tampa - John H. Sykes College of Business   2008 — 2010
BS, Accounting

Bergen Community College   1983 — 1986
Associate of Science

Experience
Lotus Center of Healing, LLC   2009 - Present
Yoga Medicine   2015 - 2015
Yoga Medicine   2015 - 2015
Academy for Five Element Acupuncture  2008 - 2009
Academy for Five Element Acupuncture  2008 - 2009
self  2002 - 2009
Blue Cross Blue Shield of Florida  2006 - 2007
Blue Cross Blue Shield of Florida  2004 - 2006
Blue Cross Blue Shield of Florida  2001 - 2004
First Coast Service Options, Inc.   1999 - 2001

Skills
Qigong, Chinese Herbal Medicine, Acupuncture, Yoga, Healthcare, Wellness, Nutrition, Customer Service, Six Sigma, Healing, Internal Controls, General Ledger, Training, Holistic Health, Relaxation, Treatment

Education
Academy for Five Element Acupuncture   2006 — 2009
Master's, Acupuncture, Chinese Herbs, Medical Qigong

Discovery Yoga   2002 — 2003
Kripalu, Discovery, and Pre-Natal Yoga

Penn State University   1991 — 1994
BS, Accounting

Experience
Web Design Kinetix   June 2009 - Present
First Coast Service Options, Inc.   November 2008 - April 2009
Shands Jacksonville  May 2007 - October 2008
Web Design Kinetix   2005 - 2007
University of North Florida  1996 - 2005
UNF  2000 - 2003
Jacksonville Jewish Center  1990 - 2003
Memorial Hospital Jacksonville  April 1993 - April 1996
St. Johns River Water Management District  January 1991 - March 1993
First Nationwide Savings and Loan Association   1983 - 1987

Skills
HTML, Technical Writing, CSS, JavaScript, Web Development, jQuery, PHP, Wordpress, Photoshop, Visio, CMS, SEO, Microsoft SQL Server, Project Management, Social Media, Web Content, Dreamweaver, Web Design, Joomla, MySQL, SQL, Apache, Databases, Programming, Software Development, WordPress

Education
Nova Southeastern University   1987 — 1992
Master's degree, Masters in Computer Science, 3.8

Florida State University   1978 — 1983
Masters/Doctorate Progam, Developmental Psychology, 3.8

Florida International University   1978 — 1978
Bachelor of Arts, Cum Laude, Psychology, 3.6

Florida State University   1974 — 1976
Bachelor of Arts (B.A.) Magna Cum Laude, Violin Performance, 3.8

North Miami Beach Senior High   1971 — 1974
High School Diploma, ., 3.8

Experience
Orlando Utilities Commission  July 2015 - Present
SunGard Capital Markets  October 2014 - June 2015
Merrill Lynch  February 2014 - July 2014
Merrill Lynch  February 2011 - January 2014
Merrill Lynch  August 2006 - February 2011
First Coast Service Options, Inc.   May 2001 - July 2006
First Coast Service Options, Inc.   2000 - 2005
First Coast Service Options, Inc.   2000 - 2005
Fairlaine Training and Development   1997 - 1999
Fairlaine Training and Development   1997 - 1999

Skills
User Acceptance Testing, Quality Center, SDLC, Test Planning, Test Management, Quality Assurance, Software Quality..., Test Automation, QTP, Regression Testing, Agile Methodologies, System Testing, Testing, Manual Testing, Test Strategy, Test Cases, Defect Tracking, Waterfall, Software Project..., Performance Testing, Process Improvement, Business Analysis, Software Documentation, Visio, Agile, Financial Services, HP QTP

Education
Florida Community College at Jacksonville   2000 — 2006
Associates, Web/Multimedia Management and Webmaster

Experience
Diversified Service Options Inc.   January 2013 - Present
First Coast Service Options, Inc.   October 2004 - December 2012
Fidelity Information Services  July 2001 - July 2004
Alltel Information Services Inc.  September 1984 - July 2001

Skills
Project Management, SDLC, Change Management, PMP, Risk Management, PMO, Strategic Planning, Software Project..., Requirements Gathering, Business Requirements, MS Project, Visio, Scope Management, Business Analysis, Resource Management, COBOL, CICS, DB2, Mortgage Systems, Medicare Systems, SQL, System Analysis, Programming, Testing, Systems Analysis, Requirements Analysis, Software Development, Integration, Software Documentation, Business Process, Enterprise Architecture, Business Process..., Management, Business Intelligence

Education
Jacksonville University   1980 — 1984
Bachelor of Science (B.S.), Double Major in Mathematics and Computer Information Systems

Experience
Novitas Solutions, Inc.   February 2014 - Present
First Coast Service Options, Inc.   April 2010 - February 2014
Blue Cross Blue Shield of Georgia  September 1990 - May 2009

Skills
GAAP, Auditing

Education
Columbus State University
BBA, Business Admin

Experience
Deutsche Bank (contract)   January 2015 - Present
Kaeppel Consulting  May 2014 - January 2015
Diversified Service Options, Inc.   January 2013 - May 2014
First Coast Service Options, Inc.   September 2011 - January 2013
First Coast Service Options, Inc.   February 2011 - September 2011
JOHNSON & JOHNSON  2003 - September 2010
Vistakon, J&J Vision Care, Inc   1999 - 2003
Vistakon, J&J Vision Care, Inc   1997 - 2003

Skills
Project Management, Project Planning, Change Management, Data Center, PMP, MS Project, Microsoft Office, SharePoint, Program Management, Cross-functional Team..., Process Improvement, Business Process..., Troubleshooting, Management, Visio, Business Analysis, Project Server, SDLC, ITIL v3 Foundations..., Disaster Recovery, ITIL, Enterprise Architecture, Testing, Leadership, Vendor Management, Information Technology, IT Management, Microsoft Project

Education
Jacksonville University   1983 — 1987
Bachelor of Science, Business Administration and Management, General

Georgia Southern University   1982 — 1983
Attended

Experience
Crowley Maritime  August 2013 - Present
Argosy University  January 2013 - Present
First Coast Service Options, Inc.   July 2008 - August 2013
First Coast Service Options, Inc.   July 2008 - August 2013
First Coast Service Options, Inc.   August 2004 - August 2013
Blue Cross Blue Shield of Florida  December 2001 - August 2004

Skills
Network Security, Identity Management, Computer Security, Information Security, Vulnerability Management, Enterprise Architecture, Risk Management, Security, Visio, FISMA, NIST, Information Assurance, Active Directory, Disaster Recovery, HIPAA, Information Security..., CISSP, Information Technology, Business Continuity, IT Audit, Sarbanes-Oxley Act, Vulnerability Assessment, Vendor Management, Process Improvement, Leadership, IT Management, IT Strategy, Program Management, SDLC

Education
Webster University (AT)   1995 — 1997
Masters, Computer Resource Management

Jacksonville University   1980 — 1984
BA, Business Administration

Experience
Pacific Funding Mortgage Division  March 2013 - Present
First Coast Service Options, Inc.   November 2010 - March 2013
California State University, Northridge  2007 - 2010

Skills
Auditing, Accounting, QuickBooks, Tax, Tax Preparation, Microsoft Excel, Research, PowerPoint, Microsoft Word, Microsoft Office, Analysis, Outlook, Customer Service, Income Tax, Bookkeeping, Financial Reporting, Accounts Payable, Financial Analysis, Accounts Receivable, Account Reconciliation, Financial Statements, Payroll, Financial Accounting, Journal Entries, Finance

Education
California State University-Northridge   2005 — 2010
Bachelor of Science (BSc), Accounting and Business Administration, Business Law

Experience
C2C Solutions  November 2011 - Present
First Coast Service Options, Inc.   March 2009 - November 2011
First Coast Service Options, Inc.   November 2004 - March 2009

Education
Florida State University   1992 — 1997
Masters in Clincal Social Work

Experience
EY  January 2015 - March 2015
Florida International University  September 2014 - December 2014
First Coast Service Options, Inc.   September 2013 - September 2014
Wells Fargo  February 2013 - September 2013
Wells Fargo  January 2011 - February 2013
Merrill Lynch  January 2010 - April 2010

Skills
Investments, Accounting, Analysis, Finance, Financial Services, Portfolio Management, Training, Auditing, Sales, Financial Analysis, Cash Management, Strategic Financial..., Financial Reporting

Education
Florida International University   2013 — 2014
Bachelor's Degree, Accounting, 3.56

Florida International University - College of Business Administration   2008 — 2010
Bachelors of Business Administration, Finance, 3.25

Experience
U.S. Department of Labor   March 2012 - Present
A-Team Solutions, LLC  April 2011 - March 2012
U.S. Navy   June 2007 - June 2010
First Coast Service Options, Inc.   2010 - 2010
U.S. Navy   June 2004 - June 2007
US Navy, 2d Marine Division   January 2000 - May 2004

Education
American Public University System   2008 — 2011
Masters, Public Health, Emergency Disaster Management

Southern Illinois University
Bachelor of Science, Health Care Administration

Campbell University   1992 — 1994
AA, General Studies

Experience
C2C Solutions, Inc  September 2008 - Present
First Coast Service Options, Inc.   1988 - 2008

Skills
Program Management, Program Development, Mediation, Conflict Resolution, Change Management, Public Speaking, Conflict Management, Medicare Reimbursement, Move Coordinator, Program Implementation, Medicare, Leadership, Analysis, Hospitals, Management, Facilities Management, Appeals, Project Management

Education
Columbia College   2012 — 2014
Master of Business Administration (MBA)

Central Michigan University
Bachelor of Science in Business Administration, Finance

Experience
First Coast Service Options, Inc.   Audit ManagerWellPointMay 1983 - August 2008

Education
California State University-Northridge   1981 — 1983
Bachelor of Science (BS), Accounting

Experience
First Coast Service Options, Inc.   2009 - Present
First Coast Service Options, Inc.   2000 - 2009

Education
Florida State College at Jacksonville
Associates in Science, Industrial Management Technology

Experience
First Coast Service Options, Inc.   Manager, HRFirst Coast Service Options, Inc.2006 - 2011
First Coast Service Options, Inc.   June 2001 - June 2006
First Coast Service Options, Inc.   January 1998 - June 2001
Blue Cross Blue Shield of Florida  May 1996 - January 1998

Education
University of North Florida   2005 — 2007
M.Ed, Educational Leadership

Jacksonville University   1998 — 2000
MBA, Business Administration

Experience
Brooks Americare Home Health   January 2014 - Present
Brooks Americare Home Health   July 2011 - January 2014
Brooks Rehabilitation  February 2006 - July 2011
First Coast Service Options, Inc.   August 1997 - February 2006

Skills
Hospitals, Healthcare, Healthcare Management, Healthcare Information..., Clinical Research, Data Analysis, Medical Coding, Medical Review, Medicare/Medicaid..., clinical documentation...

Education
Georgia College and State University   1988 — 1990
Bachelor of Science (B.S.), Nursing Science

Experience
First Coast Service Options, Inc.   2013 - Present
NorthgateArinso  2003 - 2014

Skills
Change Management, Data Reconciliation, Medicare

Education
Lincoln University   1997 — 1998

Florida State College at Jacksonville
Human Services

University of North Florida
Community Health and Preventive Medicine

Experience
First Coast Service Options, Inc.   August 2008 - Present
New Creations Barber and Beauty Salon   January 2007 - Present

Skills
Cosmetologist, Accounting/auditing, Policy, Auditing

Education
University of North Florida - College of Business Administration   2006 — 2008
BS, Accounting

Florida Community College at Jacksonville
Cosmetology, Cosmetology

Experience
Palm Harbor, Florida   August 2013 - Present
Encore Capital Group  January 2013 - July 2013
First Coast Service Options, Inc.   May 2011 - February 2012
Chevron  September 2006 - March 2009
Irwin Home Equity  January 2005 - September 2006
SBC Telecommunications (Now AT&T)   1998 - 2005

Skills
Auditing, Human Resources, Internal Controls, Marketing, External Audit, Fraud, Data Privacy, Risk Management, Internal Audit, Sarbanes-Oxley Act, Policy, Due Diligence, Process Improvement, Risk Assessment, Employee Training, Training Delivery, Technical Writing, Software Documentation

Education
Keiser University-Tampa, FL   2009 — 2010
Associate's Degree, Health Services Administration, 3.75 GPA

Golden Gate University   1997 — 2000
Bachelor of Business Administration, Business Administration, 3.5 GPA

Experience
First Coast Service Options, Inc.   October 2013 - Present
BCD Travel  December 2003 - October 2013
Medical Services Company  April 2002 - December 2003
Kaiser Permanente  July 1998 - March 2002
Pagenet of Oregon   May 1996 - July 1998

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Multi-line Phone, Customer Service, Inventory Control, Medical Terminology, Medical office Front..., Retail Sales, Client Intake, Appointment Scheduling, Benefit Eligibility, Data Entry, Communication Skills, Customer Quality, Coordinating Special..., Event Planning

Education
Kaplan University-Davenport Campus   2012 — 2014
Bachelor's degree, Healthcare Administration, Junior

Kaplan University-Davenport Campus   2010 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Office Management/Administration

University of Oregon   1991 — 1993
No Degree, Business Administration and Management, General

Centennial High School   1987 — 1991
Diploma, High School Education

Experience
First Coast Service Options, Inc.   December 2014 - Present
Pittston PA   May 2002 - Present
Self employed  January 1992 - Present
Unica Consulting Group   October 2013 - June 2014
Pennsylvania Department of the Auditor General  August 2007 - September 2012
PA Department of Public Welfare  February 2004 - August 2007
82nd Airborne Division  May 1994 - January 1997

Skills
Microsoft Office, Photoshop, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Outlook, Research, Windows, Budgets, Audio Engineering, Professional Audio, Sound Reinforcement, Live Sound, Social Services, Benefits Administration, Editing, Event Planning, Sound, Public Speaking, Music, Social Networking, Event Management, Social Media, Audio Editing, Entertainment, Fundraising, Leadership, Marketing, Live Events, Music Production, Music Industry, Nonprofits, Musicians, Online Marketing, Project Management, Recording, Social Media Marketing, Sound Design, Strategic Planning, Studio Recording, Teaching, Team Building, Technical Writing, Television, Training, Pro Tools, Public Relations, Video Production, Advertising

Education
Alvernia University   2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General

Pennsylvania State University-Penn State Schuylkill   1997 — 2003
Bachelor of Science (BS), Business Administration and Management, General

Experience
TMM, Inc.   October 2014 - Present
Division of Child Support Services  September 2006 - October 2014
Division of Child Support Services  November 2006 - April 2007
First Coast Service Options, Inc.   May 2005 - August 2006

Skills
Customer Service, Data Entry, Case Managment, Time Management, Accurate Record Keeping, High Organizational..., Access

Education
Georgia Southern University - College of Business Administration   2001 — 2005
Bachelor of Business Administration (BBA), Logistics and Intermodal Transportation

Experience
U.S. Department of Veterans Affairs   December 2014 - Present
Envision Marketing  March 2014 - December 2014
Liberty University  July 2011 - May 2013
First Coast Service Options, Inc.   March 2009 - July 2011
First Coast Service Options, Inc.   March 2000 - March 2009
U.S.Military   May 1980 - March 2000

Skills
Customer Service, Effective Communicator, Dependable Team Player, Business Analysis, Analytical Skills, Financial Analysis, Audit Review, Process Improvement

Education
Liberty University   2011 — 2013
Bachelor of Science (B.S.), Finance, General

Florida State College in Jacksonville Florida
Associate's degree, Industrial Management Technology

Experience
Novitas Solutions, Inc.   2012 - Present
First Coast Service Options, Inc.   May 2011 - August 2011
Regions Financial Corporation  June 2010 - May 2011
Target  October 2004 - June 2010

Skills
Problem Solving, Communication, PowerPoint, Production Managment, Auditing, Account Reconciliation, Medicare, Critical Thinking, Microsoft Excel, Microsoft Word, Teamwork, Customer Service, Data Analysis, Research, Outlook

Education
University of North Florida   2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Florida State College at Jacksonville   2004 — 2007

Experience
First Coast Service Options, Inc.   September 2012 - Present

Education
Baldwin High School

Florida State College at Jacksonville
Associate of Science (A.S.N.), Registered Nursing/Registered Nurse