Encore Capital Group
Industry: Consumer banking company
DescriptionEncore Capital Group, Inc. and its subsidiaries form the largest publicly traded debt buyer by revenue in the United States. It has operations and investments in 15 countries. Number of employees: 8,300 Globally Headquarters: San Diego, California, United States Revenue: 1.19 billion USD (2017) Subsidiaries: Asset Acceptance Capital Corp.,
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Encore Capital Group Employees
Encore Capital Group August 2011 - Present
Mu Sigma October 2010 - August 2011
Tata Steel June 2009 - July 2009
Skills
SAS, SQL, Statistical Modeling, Linear Regression, Logistic Regression, Segmentation, CHAID, Microsoft Office, Business Intelligence, Analytics, Predictive Analytics, Business Analytics, SAS programming, Predictive Modeling, Data Mining, SAS Programming, Business Analysis, Data Analysis
Education
Banaras Hindu University 2006 — 2010
B.Tech, Mining
Institute of Technology, BHU 2006 — 2010
Bachelor of Technology (B.Tech.), Mining Engineering
Undergone Vocational Training at opencast mine of Tata Steel Limited, West Bokaro Division 2009 — 2009
Department, Earth Sciences
Mahanagar Boys' Inter Collge 2001 — 2005
Intermediate, Mathematics
San Diego City Attorney July 2015 - August 2015
Encore Capital Group November 2014 - May 2015
City of Sacramento Department of Utilitiies July 2011 - August 2014
Dr. Brewer Dental Office 2008 - August 2010
Skills
Event Planning, Oral & Written..., Proofreading, Friendly Personality, Microsoft Office, Phone Etiquette, Editing, Administration, Public Speaking, Management, PowerPoint, Communication, Microsoft Word, Customer Service, Filing
Education
University of San Diego 2015 — 2015
Paralegal Certificate- In Progress
California State University-Sacramento 2010 — 2014
Bachelor of Arts (B.A.), Deaf Studies
Qualcomm December 2013 - November 2014
Encore Capital Group June 2013 - December 2013
Digirad October 2012 - June 2013
Digirad September 2010 - September 2012
The Boss Law Firm, APLC April 2010 - June 2010
Carl Zeiss Vision Inc. November 2009 - February 2010
Gemological Institute of America December 2006 - June 2009
Latham & Watkins June 2003 - November 2006
Cox Communications September 1999 - February 2003
Skills
Benefits Administration, HRIS, Employee Relations, Employee Benefits, Onboarding, FMLA, Deferred Compensation, Applicant Tracking..., Talent Acquisition, Human Resources, Recruiting, New Hire Orientations, Talent Management, ADP Payroll, Performance Management, Workforce Planning, Customer Service, Team Building, Personnel Management, Payroll, Training
Education
San Diego State University-California State University
BS, Business Administration/Management
Chapman University
Certificate, Essentials of HR Management
Encore Capital Group September 2015 - Present
MedImpact Healthcare Systems, Inc. April 2015 - September 2015
Target June 2014 - April 2015
Target January 2013 - June 2014
Target August 2011 - January 2013
Knowledge Learning Corporation July 2009 - September 2011
Skills
Human Resources, Onboarding, Interviews, Recruiting, Talent Acquisition, Training and Development, Collaboration, Team Leadership, Sourcing, Logistics Management, Wikis, Taleo, Outlook, PeopleSoft, Curriculum Development, Process Improvement, Program Management, Applicant Tracking..., New Hire Orientations, Hiring, Training, Temp Hiring, Talent Management, Employee Relations, Succession Planning, Employee Training, Leadership, HRIS
Education
Concordia University
M.A., Human Resource Management
University of Wisconsin-Platteville 2002 — 2006
Education
Encore Capital Group January 2014 - Present
National University January 2011 - Present
Performance Coaching 4U May 2010 - Present
Epic Volleyball Club January 2008 - Present
Skills
Teaching, Higher Education, Curriculum Development, Student Affairs, Team Building, Student Development, Leadership Development, Strategic Planning, Motivational Speaking, Public Speaking, Coaching, Athletics, Sports, Leadership, Training, Customer Service, Management
Education
San Diego State University-California State University 2005 — 2007
Master's degree, Sports and Exercise Psychology
Seattle Pacific University 1999 — 2001
Bachelor of Arts (B.A.), Health and Physical Education/Fitness
Columbia Basin College 1996 — 1998
Associate of Arts (A.A.), Psychology
Encore Capital Group October 2010 - Present
Check 'n Go May 2007 - October 2010
Kentucy fried Chicken January 2000 - May 2007
Suzuki January 1999 - January 2000
Skills
Financial Reporting, Accounts Receivable, Account Reconciliation, Employee Benefits, Small Business, Compliance, Consultants, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Managerial Finance, Interviews, Internal Communications, Internal Audit, Invoicing, JavaScript, Key Account Management, Knowledge Management, Key Account Development, Negotiation, Office Management, Organization, Outsourcing, Office Administration, PowerPoint, Strategic Planning, Promotions, QuickBooks, Quality Assurance, Quality Management, Risk Assessment, Customer Service, Translation, Unified Communications, Valuation, XHTML, Banking, Inventory Management, Risk Management, Process Improvement, Forecasting, Team Leadership, Management, Operations Management, Leadership, Data Analysis, Business Process..., Budgets, Product Management
Education
Baker College of Clinton Township 2011 — 2015
Human Resource Management, communications/manangement
Baker College of Clinton Township 2009 — 2015
Human Resource Management, Human Resources Management/Personnel Administration, General
Macomb College 1995 — 2000
Business Management/Communications degree, Business, Management, Marketing, and Related Support Services
ResMed May 2013 - Present
Encore Capital Group March 2008 - March 2013
BioFocus 2004 - March 2008
Toward Maximum Independence 2001 - 2003
Skills
Employee Benefits, HRIS, Benefits Administration, Human Resources
Education
CSU Sacramento 1993 — 1996
Bachelors of Science, Psychology
Encore Capital Group December 2014 - Present
Motorfist November 2011 - May 2013
Merrill Corporation April 2001 - February 2010
Skills
Customer Service, Microsoft Excel, Coaching, Microsoft Office, Microsoft Word, Outlook, Project Planning, Data Entry, Administrative..., Project Management
Education
Alexandria Technical College 2010 — 2013
AAS, Paralegal / Legal Administrative Assistant, 4.92
Encore Capital Group April 2015 - Present
Family Health Centers of San Diego April 2014 - November 2014
Sony Electronics March 2008 - April 2014
HD Supply January 2006 - March 2008
Self-Employed as Freelance Contractor March 2005 - December 2005
Interpreters Unlimited, Inc. November 1999 - March 2005
Skills
Onboarding, Talent Management, Succession Planning, HRIS, Performance Management, Human Resources, Talent Acquisition, Organizational..., Applicant Tracking..., Organizational..., Employee Engagement, Training, Personnel Management, Leadership Development, Interviews, Career Development, Strategy, New Hire Orientations, Change Management, Management, Deferred Compensation, Hiring, Performance Improvement, Organizational Design, Workforce Planning, Employee Training, Project Management, Workshop Facilitation, 360 Feedback
Education
California School of Professional Psychology - Alliant International University 2012 — 2015
Master’s Degree, Industrial and Organizational Psychology
University of California, San Diego 1993 — 1997
Bachelor of Arts (B.A.), Communications
Encore Capital Group November 2014 - Present
Notary Public for the State of California March 2013 - Present
D'Egidio Licari & Townsend, LLP July 2013 - November 2014
Albertsons, Department Manager April 2001 - December 2009
Skills
Legal Ethics, Legal Research, Legal Software, Microsoft Office, Social Media, Teamwork, Lexis, Interrogatories, Cite Checking, Customer Service, Demand Letters, Client Intake, Citations, Employment Law, Civil Litigation, Contract Law, Administrative Law, Intellectual Property, Real Property, Business Formation, Notary Public, Document Review, Westlaw, Legal Assistance, Litigation Support, LexisNexis
Education
Arizona State University 2012 — 2016
Bachelor of Science, Justice Studies, 3.40 cumulative GPA
University of San Diego 2011 — 2012
ABA Paralegal Certificate, Business Practices
Encore Capital Group July 2012 - Present
eMarketing Inc June 2011 - June 2012
SRPMIC October 2010 - March 2011
South Sioux City Community Schools May 2005 - June 2007
Skills
Windows Server, Active Directory, Microsoft Exchange, Servers, Microsoft SQL Server, VMware ESX, Data Center, IIS, ASP.NET, Troubleshooting, Switches, Hardware, Network Administration, Cluster, WSUS, NetApp, DHCP, SharePoint, DNS management, VoIP, Windows Server..., Websense, Compellent, Ironport
Education
DeVry University 2008 — 2011
Bachelor of Science, Networking and Communications Management; Business and Technology
Global Edge, LLC March 2012 - Present
Independent Contractor December 2010 - March 2012
Encore Capital Group September 2005 - May 2011
Encore Capital Group 2008 - September 2009
CompuCredit July 2001 - September 2005
CompuCredit 2001 - 2005
Fingerhut Companies August 1992 - July 2001
Skills
Call Center, Project Management, Call Centers, Team Building, Vendor Management, Program Management, Management, Leadership, Project Planning, Troubleshooting, Customer Service, Analysis, Strategy, Team Leadership, Process Improvement, Cross-functional Team..., Software Documentation, Business Analysis, Operations Management, CRM, Six Sigma, Business Process..., Business Intelligence, Outsourcing, Strategic Planning, Analytics, Risk Management, Forecasting, Team Management, Change Management, Budgets, Business Development, Business Strategy, Visio, Training, Executive Management
Education
Concordia University-St. Paul 2006 — 2008
BA, Information Technology Management
Certona September 2015 - Present
Search Initiatives March 2014 - July 2015
Northwestern Mutual Financial Network February 2009 - October 2013
FENG San Diego Chapter January 2008 - August 2013
Encore Capital Group January 2006 - September 2008
Encore Capital Group June 2004 - December 2005
Palomar Pomerado Health 2003 - 2004
California Federal Bank March 2000 - October 2002
Mercury June 1998 - August 1998
Nestle S.A. June 1997 - August 1997
Skills
Budgets, Microsoft Excel, Sarbanes-Oxley Act, Management, Project Planning, Portfolio Management, Networking, Financial Services, Public Speaking, Time Management, Investments, Risk Management, Leadership, Business Analysis, Strategic Planning, Process Improvement, Corporate Finance, Start-ups, Finance, Financial Analysis, Analysis
Education
California State University-Los Angeles 2000 — 2003
B.S., Finance / Accounting
1996 — 2000
Encore Capital Group August 2013 - Present
Verizon Wireless 1993 - 2006
Skills
Vendor Management, Telecommunications, SDLC, Integration, Program Management, Team Leadership, Cross-functional Team..., Project Management, Management, Requirements Analysis, Wireless, Call Centers, IP, GSM, Mobile Devices, LTE, Sales, VoIP, Customer Retention
Education
Bellevue College
IT Programming, C/C++ Programming Language
By Appointment Only, Inc January 2013 - September 2015
Acquinity Interactive June 2012 - January 2013
Encore Capital Group 2004 - 2012
Wells Fargo January 1998 - June 2004
Skills
Credit, Process Improvement, Banking, Portfolio Management, Call Center, Operations Management, Financial Services, Credit Cards, Relationship Management, Problem Solving, Workforce Management, Consumer Debt, Team Leadership, Cross-functional Team..., Time Management, Production Managment, Team Building, Account Management, CRM, Call Centers, Cold Calling, Customer Service, Leadership, Management, Sales, Team Management, Salesforce.com
Education
University of Phoenix 2000 — 2001
Business Administration, Management and Operations
Arizona State University 1996 — 1999
Business Administration, Management and Operations, 3.5
Louisiana Tech University 1994 — 1996
Business Administration and Management, General, 3.25
Marcus high school
Encore Capital Group February 2007 - June 2011
JPMorgan Chase February 2003 - February 2007
Capital One Financial March 1998 - January 2003
Wholesale Beverage Company January 1995 - November 1997
Pepsi-Cola Company December 1987 - December 1994
The Northern Trust Company May 1986 - November 1987
Skills
Credit Cards, Auto Finance, Mortgage Servicing, Collections, Business Strategy, Strategic Analysis, Operations Management, Risk Management, Risk Analysis, Credit Risk, Compliance Management, Business Analysis, Process Improvement, New Business Development, Client Services, Client Development, Customer Service, Default, Profit Improvement, P&L Management, Beverage Industry, Portfolio Optimization, Data Modeling, Statistical Modeling, Loan Origination, Loan Servicing, Project Planning, Project Implementation, People Management, Change Leadership, Strategic Leadership, Change Management, Legal Compliance, Outsourcing Management, Offshore Operations, Wholesale, Distribution Management, Financial Analysis, Financial Modeling, Financial Management, Bankruptcy, Conference Speaking, Public Speaking, Strategic Planning, Sales Presentations, Board Presentations, SOX, Enterprise Risk..., SAS70, Finance
Education
University of Chicago 1984 — 1986
MBA, Business - Finance & Production Operations
Duke University 1980 — 1984
BS, Triple Major - Computer Science, Mathematics, Economics
Jana Lauritsen Art January 2003 - Present
Hewlett-Packard/Paradigm Information Services May 2011 - May 2015
Encore Capital Group/Midland Credit Mgmt January 2005 - September 2007
Encore Capital Group July 1997 - January 2005
Jana Sanchez Consulting September 1996 - July 1997
United States Dept of Defense September 1995 - August 1996
Woman's World March 1992 - September 1995
Service Corporation International 1989 - 1992
Torrey Pines Bank 1987 - 1989
Skills
Management, IBM iSeries, Software Documentation, Training, Analytics, Data Analysis, Business Intelligence, Project Management, Analysis, Business Analysis, Process Improvement, Program Management, Projects, Project Planning, XML
Education
University of Oregon 1983 — 1987
BS, Computer & Information Science
Art Institute of Dallas 1980 — 1982
AA, Fashion Merchandising
Encore Capital Group August 2013 - Present
Shoecraft Burton LLP March 2012 - June 2013
McCarthy & Holthus LLP July 2011 - March 2012
Skills
Electronic Filing, Civil Litigation, Pleadings, Notary Public, PACER, Legal Discovery, Litigation Support, Lexis, Document Drafting, Legal Documents, Paralegals, Document Review, Westlaw
Education
Cuesta College 2009 — 2011
Paralegal Certificate
Time Warner Cable August 2014 - Present
Hewlett-Packard April 2013 - August 2014
Encore Capital Group May 2012 - February 2013
Five Point Capital September 2011 - April 2012
SAIC October 2009 - August 2011
M.E. Weaver & Associates December 2004 - October 2007
Centinela Freeman Regional Medical Center November 2003 - December 2004
Skills
Analysis, Customer Service, Payroll, Employee Benefits, Technical Recruiting, Management, Administrative..., Employee Relations, Program Management, Recruiting, Office Management, Outlook, Human Resources, Microsoft Office, Leadership, Sourcing, Interviews, Project Management, Invoicing, Office Administration, Strategic Planning, Microsoft Excel, Access, Salesforce.com, Bullhorn, Vendor Relationships, PowerPoint, Temporary Placement, Time Management, Government, SAP, PeopleSoft, Onboarding, SharePoint, Auditing, Business Analysis, Software Documentation, Team Leadership, Performance Management, Process Improvement, Training, Visio, Finance, Budgets, Customer Satisfaction, Forecasting, Applicant Tracking..., Team Building, Costpoint, Databases
Education
California State University-Fullerton
Bachelor’s Degree
Orange Coast College
Associate's degree, Business Administration and Management, General
Encore Capital Group March 2015 - Present
Encore Capital Group March 2011 - March 2015
University of Phoenix August 2010 - February 2011
McGladrey October 2007 - March 2009
LaSalle Bank September 2006 - June 2007
Discover Financial Services August 2004 - September 2006
Skills
Strategic Planning, Relationship Management, Cross-functional Team..., Process Improvement, CRM, Business Analysis, Legal Process..., Operational Risk..., Compliance, Performance Improvement, Problem Solving, Vendor Management, Project Management, Analysis, Risk Management, Management, Program Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2007 — 2009
MBA, Marketing Strategy and Planning
University of Utah 1996 — 2001
B.S., Public Relations
Bridgepoint Education July 2011 - Present
Bridgepoint Education March 2010 - July 2011
Bridgepoint Education December 2008 - March 2010
Encore Capital Group May 2006 - December 2008
Turning Point for God November 2004 - May 2006
Skills
Windows Server, System Administration, Microsoft Exchange, Troubleshooting, Software Documentation, VMware, XP, Active Directory, Servers, DHCP, DNS, SQL, Virtualization, Windows 7, Operating Systems, Blackberry Enterprise..., ITIL, VMware ESX, Security, Networking, Hardware, IT Operations, Technical Support, Windows XP, Laptops
Education
Ashford University 2009 — 2012
Bachelor of Arts (BA), Business Information Systems
Light Wireless - Gateway Wireless July 2011 - Present
Encore Capital Group July 2003 - July 2010
Skills
Direct Sales, Telecommunications, Account Management, Sales Operations, Sales, Sales Management, Customer Retention, Leadership, B2B
Education
Cuyamaca College 1999 — 2002
Business Administration, Business
Encore Capital Group May 2014 - Present
ERPi August 2009 - January 2014
KPMG May 2004 - August 2009
Citibank January 2003 - March 2004
Skills
Analysis, Project Management, Process Improvement, Data Analysis, Program Management, Management Consulting, Business Analysis, Business Process, Government, Strategic Planning, Business Process..., Government Contracting, Business Process..., Lean Six Sigma - Master..., Management, MS Project, Performance Management, Business Transformation, Integration, Software Documentation, Finance, Team Building, DoD, SDLC, Governance, Proposal Writing, Quality Assurance, Operations Management, Leadership Development, Organizational..., Strategy, PMO, PMP
Education
American University - Kogod School of Business 2001 — 2002
MBA, Finance and Global Information Technology
University of Maryland Baltimore County 1995 — 1999
Bachelors, Biological Sciences
BofI Holding, Inc. April 2004 - Present
Cabot Credit Management July 2013 - Present
Refinancia S.A. December 2013 - Present
Encore Capital Group January 2015 - Present
Encore Capital Group September 2004 - December 2014
Brio Consulting Group May 2003 - September 2004
Stellcom May 2000 - April 2003
Telespectrum February 1997 - April 2000
Deloitte & Touche September 1983 - February 1997
Skills
Mergers, Strategic Planning, IPO, Corporate Development, Venture Capital, Capital Raising, Strategic Financial..., Financial Strategy, Financial Structuring, Mergers & Acquisitions, Financial Services, SEC filings, Management, Finance, Loans, Leadership, Strategy, Executive Management, Equities, Financial Modeling, Due Diligence, Private Equity, Corporate Finance, Portfolio Management, Valuation, Investments, Financial Analysis, Investor Relations, Acquisition Integration, Capital Markets, Investment Banking, Asset Management, Risk Management, Start-ups, Securities, Consulting, Treasury Management, Corporate Governance, Managerial Finance, Credit Risk, Restructuring
Education
Columbia University - Columbia Business School 1987 — 1989
MBA, Finance
Yeshiva University 1979 — 1983
BS, Accounting, Economics
Encore Capital Group April 2012 - Present
SymphonyIRI Group October 2009 - February 2012
Information Resources Inc. October 2004 - May 2010
Rubbermaid Home Products 2003 - 2004
Rubbermaid Home Products 2001 - 2003
Anchor Hocking Plastics 1998 - 1999
Icon Health and Fitness 1993 - 1998
Skills
Six Sigma, Lean Manufacturing, Outsourcing, Client Service, Global Operations, Business Process..., International Management, Injection Molding, Manufacturing, Process Improvement, Cross-functional Team..., Product Development, P&L Management, Change Management, Strategic Planning, Team Building, Strategy Development, Supply Chain Management, Negotiation, Consumer Products, Cost Reduction, Business Strategy, Operations Management, Quality Management, Budgeting, Continuous Improvement, FMCG, Business Transformation, Business Process, Project Management, Strategy, CRM, Leadership, Management, Analytics, Customer Satisfaction
Education
Brigham Young University
BS
Encore Capital Group January 2015 - Present
Skills
Marketing Communications, Social Media, Market Research, Data Analysis, Social Networking, Google Analytics, International Relations, Marketing Research, Segmentation, Global Marketing, Account Management, Team Leadership, Public Relations, Leadership, Project Management, Strategic Thinking, Business Analysis, Customer Relations, Group Presentations
Education
Boston University 2008 — 2010
M.A., Marketing Communications, International Relations
University of California, Santa Barbara 2003 — 2007
B.A.
Beverly Hills High School
SAS October 2011 - Present
Accenture October 2010 - October 2011
Encore Capital Group April 2009 - October 2010
Encore Capital Group April 2007 - October 2010
Encore Capital Group October 2007 - April 2009
Applied Geographic Solutions, Inc. May 2005 - April 2007
The Henry M. Jackson Foundation for the Advancement of Military Medicine May 2004 - May 2005
San Diego State University 2002 - 2004
Market Facts, Inc. (now Synovate) 1997 - 2002
Information Resources, Inc 1995 - 1997
Skills
SAS, SAS programming, Statistics, Consulting, Teaching, Predictive Analytics, Predictive Modeling, Statistical Modeling, Data Mining, Analytics, Data Analysis, Business Analytics, Business Intelligence, Logistic Regression, Segmentation, SAS Programming, Access, Data Modeling, Databases, Analysis, SQL, Integration, CRM, SDLC, Management, Unix, Business Analysis
Education
San Diego State University-California State University 2002 — 2004
M.S. (ABT), Statistics
Carnegie Mellon University 1991 — 1995
B.S., Applied Mathematics and Industrial Management
LinkedIn November 2014 - Present
Yahoo! June 2011 - October 2014
Tapjoy May 2010 - May 2011
Vystara December 2008 - April 2010
Encore Capital Group June 2007 - September 2007
AT&T November 2003 - June 2005
Skills
Product Management, Financial Modeling, Cross-functional Team..., Agile Methodologies, Market Research, Start-ups, Forecasting, Analytics, Business Development, Business Planning, Competitive Analysis, Management, Product Marketing, Strategy, Project Management, Strategic Partnerships, Consulting
Education
University of California, San Diego - The Rady School of Management 2006 — 2008
MBA
Bengal Engineering and Science University, Shibpur 1997 — 2001
B.S, Civil Engineering
Modern High School
High School Diploma
Encore Capital Group December 2012 - Present
Encore Capital Group October 2010 - December 2012
Paul Davis Restoration of Southern Riverside County 2004 - 2009
Science Applications International Corporation 2001 - 2004
Gateway Partners, Inc. 1998 - 2001
Crosswinds Capital Group, LLC 1995 - 1998
Lehman Brothers 1987 - 1995
Lehman Brothers 1985 - 1987
Skills
Mergers, Acquisitions, Corporate Development, Corporate Strategy..., Due Diligence, Deal Execution, Company Valuation, DCF Valuation, Financial Modeling, Negotiation, Leveraged Finance, Financial Structuring, Investment Banking, Mergers & Acquisitions, Business Planning, Leadership, Executive Management, Entrepreneurship, Business Strategy, Capital Markets, Finance, Private Equity
Education
Columbia University - Columbia Business School
MBA
University of Rochester
BA
Intuit August 2014 - Present
Imaging Healthcare Specialists November 2013 - August 2014
Imaging Healthcare Specialists January 2012 - November 2013
Encore Capital Group May 2010 - January 2012
The National Sports Forum October 2009 - January 2010
Oakland Athletics January 2007 - September 2009
Oakland Athletics May 2006 - October 2006
Skills
Sports, Customer Satisfaction, Recruiting, Time Management, Customer Service, Marketing, Management, Sales, Event Planning, Event Management, Social Networking, Sports Marketing, Coaching, Sports Management, PowerPoint
Education
California State University-East Bay 2005 — 2007
BA, Human Development (Childhood Development)
Carondelet
Encore Capital Group May 2011 - Present
PETCO Animal Supplies, Inc. August 2008 - February 2011
LendingTree March 2003 - July 2008
VLSystems October 2000 - March 2003
R.D. Raab February 2000 - October 2000
TEKSystems October 1997 - February 2000
Skills
Applicant Tracking..., CRM, Employee Benefits, Hiring, Human Resources, Internet Recruiting, Interviews, Lead Generation, Leadership, Leadership Development, Management, Marketing, Marketing Strategy, Metrics, Outsourcing, Personnel Management, Process Improvement, Recruiting, Retail, Sales, Screening, Selling Skills, Social Media, Sourcing, Start-ups, Strategy, Talent Acquisition, Talent Management, Technical Recruiting, Temporary Placement, Training
Education
University of Phoenix 2000 — 2002
BSBM, Business Management and Marketing
California State University-Fullerton 1993 — 1995
International Business, German
Ocwen Financial Corporation - US June 2015 - Present
Santander Consumer USA Inc. November 2014 - April 2015
Encore Capital Group August 2013 - November 2014
JPMorgan Chase July 2012 - August 2013
Fannie Mae October 2011 - July 2012
CitiFinancial July 2005 - September 2011
Skills
Risk Management, Fraud, Banking, Financial Risk, Credit Cards, AML, Operational Risk..., Auditing, Process Improvement, Analysis, Business Process, Finance, Financial Services, Internal Audit, Internal Controls, Loans, Risk Assessment, Management
Education
Amberton University 2009 — 2011
Masters of Science, Humans Relations and Business
University of North Texas 2005 — 2009
Bachelor of Science, Criminal Justice
Argus-Hazco July 2014 - Present
Encore Capital Group February 2014 - July 2014
Asset Acceptance September 2006 - January 2014
Aksys, Ltd. September 2003 - September 2006
Intentia Americas March 1999 - September 2003
Bank One June 1994 - March 1999
Merrill Lynch June 1988 - June 1994
Skills
Financial Analysis, Financial Reporting, Forecasting, SEC filings, Strategic Financial..., Process Improvement, Accounting, Budgets, Management, Mergers & Acquisitions, Analysis, Strategic Planning, Finance, US GAAP, Accounting Research, Internal Audit, Budget Process, Investor Relations, Due Diligence, Leadership, Treasury Management, Change Management, Interest Rate Swaps, International Operations, Banking Relationships, Financial Modeling, Software Implementation, Software Industry, Expense Management, Private Equity, Divestitures, Financial Variance..., Sarbanes-Oxley Act, Corporate Finance, Cash-flow Management, Internal Controls, Enterprise Risk..., Board of Directors..., Staff Management, Procedure Development, Subject Matter Experts, Financial Services, Banking, Strategy, Medical Devices, Integration, Covenant Compliance, Shared Service Center, Consolidated Reporting, SEC Filings
Education
DePaul University 1991 — 1993
MBA, Management Accounting
Indiana University Bloomington 1984 — 1988
BS, Finance
Encore Capital Group 2007 - 2009
Delhi Call Center 2006 - 2008
Education
Kumaun University 1999 — 2002
B Sc, Science
Encore Capital Group June 2012 - Present
OmniSystems March 2009 - May 2012
Self Employed September 2007 - March 2009
The Centre for Management and Technology August 2004 - September 2007
MAXIMUS July 2000 - July 2004
Strategic Partners International August 1999 - July 2000
Joint Institute for High Temperatures, Russian Academy of Science September 1986 - March 1993
Skills
Software Development, Requirements Analysis, PMP, Software Design, Microsoft SQL Server, MS Project, ASP.NET, Project Management, Business Process..., C#, Business Analysis, .NET, SDLC, Business Process, SharePoint, Agile Project Management, Quality Management, Requirements Gathering, Risk Management, Agile Methodologies, Project Planning, XML, Web Applications, PMBOK, Software Project..., Project Execution, System Architecture, Scope Management, WBS, Cost Management in..., Visio, SOA, Software Engineering, Microsoft Technologies, Activity Based Costing, Enterprise Architecture, AJAX, E-commerce, Scrum, Database Design, Solution Architecture, Project Control
Education
Dagestan State University 1979 — 1985
MS, Physics, Mathematics
Encore Capital Group April 2010 - Present
Stearns Lending September 2008 - August 2010
SCME Mortgage Bankers June 2003 - September 2008
Skills
Process Improvement, Team Building, Vendor Management, Strategic Planning, Business Analysis, SDLC, VMware, Team Leadership, Project Management, Active Directory, ITIL, Leadership, Program Management, PMP, Troubleshooting
Education
California Coast University
MBA, Business Administration
Cymer, Inc January 2008 - Present
Encore Capital Group 2004 - 2007
ViaSat, Inc. 1999 - 2004
Wells Fargo 1996 - 1999
Skills
HRIS, Training, Employee Relations, Deferred Compensation, Analysis, Project Management, Executive Pay, Human Resources, Talent Management, Performance Management, Talent Acquisition, Personnel Management, Applicant Tracking..., Employee Benefits, Onboarding, Benefits Administration, Compensation & Benefit, Incentive Programs
Education
Ashford University
Encore Capital Group March 2014 - Present
Gabrielova Law Group, P.C. 2011 - 2012
Regent & Associates 2007 - 2011
Skills
Civil Litigation, Litigation, Legal Compliance, Notary Public, Negotiation, Debt Settlement, Motions, Pleadings, Arbitration, Trials, Depositions, Legal Research, Legal Writing, Trial Practice, Mediation, Family Law, FDCPA, Corporate Law, Bankruptcy, Courts
Education
Center for Advanced Legal Studies
Encore Capital Group March 2015 - Present
Encore Capital Group July 2011 - April 2015
Life Technologies June 2010 - September 2010
Sony Electronics May 2009 - June 2010
Sony Electronics October 2007 - April 2009
LendingTree/HomeLoanCenter February 2006 - September 2007
Homecomings Financial February 2003 - February 2006
Homecomings Financial (GMAC/RFC) September 2000 - February 2003
Elan Pharmaceuticals February 1999 - August 2000
Skills
FMLA, HRIS, Performance Management, Onboarding, Employee Engagement, Talent Acquisition, Organizational..., Talent Management, Leadership Development, Organizational..., Employee Relations, Workshop Facilitation, Human Resources, Personnel Management, 360 Feedback, Succession Planning, Recruiting, Conflict Resolution, Coaching, Applicant Tracking..., Deferred Compensation
Education
Alliant International University-San Diego Cornerstone Court
MS, Industrial-Organizational Psychology
San Diego Culinary Institute
Certificate, Culinary Arts/Chef Training
University of Minnesota-Twin Cities
BA, Psychology and French
Encore Capital Group August 2009 - Present
Coastline Community Church 1999 - Present
Fairfield Residential September 1999 - January 2009
LAI International January 1995 - January 1999
Skills
Outlook, Budgets, Customer Service, Event Planning, Time Management, Microsoft Word, PowerPoint, Marketing, Team Building, Microsoft Excel, Microsoft Office, Management, Event Management, Coaching, Contract Negotiation, Sales, Strategic Planning, Recruiting, Fundraising, Administrative..., Employee Relations, Leadership, Process Scheduler, Project Management, Teamwork, Training
Education
Baruch College, City University of New York (CUNY)
Wood Secretarial School
A.A.
Encore Capital Group October 2011 - Present
Brigham Young University October 2009 - April 2010
TaylorMade-adidas Golf July 2009 - August 2009
Niftyware November 2008 - June 2009
Wal-Mart May 2008 - August 2008
California Western School of Law August 2007 - September 2007
Skills
Databases, Team Leadership, Process Improvement, Leadership, Microsoft Excel, Business Intelligence, Troubleshooting, Java, JavaScript, Microsoft SQL Server, SQL, SharePoint, C#, Web Development, Training, Web Applications, Systems Analysis, Business Analysis, HTML, Project Management, Active Directory, Analysis, Linux, VBA, Data Analysis, Technical Support, CSS, Hardware, Visio, Access, Microsoft Office, AJAX, Windows, MySQL, XML, Business Objects, PHP, Perl, jQuery, Testing, Sales, Program Management, Teamwork, Software Development, Scrum, Visual Basic, Requirements Analysis, Management, Security, Visual Studio
Education
Brigham Young University 2002 — 2010
Masters of Information Systems Management, Information Systems
Encore Capital Group April 2015 - Present
CIGNA October 2011 - March 2015
UBS March 2010 - September 2011
Regulatory Fundamentals Group January 2009 - March 2010
Citigroup 2000 - 2008
Sullivan & Cromwell LLP 1995 - 2000
Education
Boston University School of Law 1992 — 1995
Lewis and Clark College 1985 — 1992
BA, Sociology/Anthropology
Cranbrook Educational Community June 2014 - Present
Encore Capital Group April 2013 - June 2014
Asset Acceptance October 2011 - March 2013
US Army November 2009 - June 2011
US Army April 2009 - October 2009
US Army June 2007 - March 2009
Skills
Active Directory, Windows 7, Help Desk Support, Computer Security, Technical Support, System Deployment, Troubleshooting, Remote Desktop, Software Installation, Process Improvement, System Administration, Visio, SharePoint, Security, Disaster Recovery, Microsoft SQL Server, DHCP, Hardware, Microsoft Exchange, VMware, Cisco Technologies, XP, Group Policy, Virtualization, SCCM, Windows Server, Data Center, Windows Vista, Printers, Information Technology, Networking, Windows, VMware ESX, Network Security, Servers, Workstations, Call Centers, VoIP, A+ Certified, Vendor Management, Desktop Computers, Laptops, Antivirus, Windows XP
Education
Warrior Leadership Course 2010 — 2010
Military and Strategic Leadership, Honor Graduate
Baker College of Allen Park 2010 — 2011
Associate of Applied Science, Computer Programming, 3.18
Encore Capital Group July 2015 - Present
Healthmaster Holdings LLC May 2013 - July 2015
Asset Acceptance January 2013 - May 2013
Asset Acceptance May 2011 - January 2013
Continental Plastics, Inc. June 2010 - May 2011
Skills
SAS, SQL, Microsoft Office, Excel, Problem Solving, Statistics, SAS programming, Microsoft Excel, Call Centers, Data Analysis, Project Management, Training, SharePoint, Analysis, Data Warehousing, Process Improvement, Strategy
Education
Central Michigan University 2007 — 2010
B.S. of Science, Statistics and Actuarial Science
Outlook Consulting April 2009 - Present
Cochise College 2012 - 2012
We Save Homes Arizona November 2008 - February 2009
A-2-Z Handyman Network November 2007 - November 2008
Idearc Media November 2006 - May 2007
ypOne Publishing October 2005 - May 2007
Verizon Information Services October 2005 - November 2006
Encore Capital Group March 2001 - August 2005
Skills
Account Management, Sales, New Business Development, Lead Generation, Salesforce.com, Sales Management, Customer Retention, Cold Calling, Online Advertising, Customer Service, Advertising, Selling, Marketing Strategy, Marketing, Sales Process, Team Leadership, Strategic Planning, Coaching, Management, Team Building, B2B, Online Marketing, Training, CRM, Direct Marketing, Contract Negotiation, Strategic Partnerships, Customer Satisfaction, Sales Operations, Social Media Marketing, Leadership, Negotiation, Social Media, Cross-functional Team..., Strategy, Forecasting, Business Planning, Leadership Development, Operations Management, Market Research, Retail, Public Speaking, Customer Acquisition, Call Centers, Business Strategy, Digital Marketing, Market Planning, Recruiting, Budgets, Competitive Analysis
Education
Cochise College 2010 — 2012
AAEE, Education
Cochise College 2009 — 2010
AGS, General Requirements
Encore Capital Group June 2014 - Present
Capital One March 2012 - June 2014
Capital One September 2010 - February 2012
Bank of America October 2009 - August 2010
Universitat Pompeu Fabra September 2008 - July 2009
Skills
SQL, SAS, Teradata, Data Mining, Data Migration, Data Analysis, Modeling, CART, TreeNet, Credit Risk, Business Objects, Crystal Reports, BO Web Intelligence, Live Office, Forecasting, Project Management, Business Process..., Process Excellence, Sales Operations, Microsoft Office, Pivot Tables, Analytics, Banking, Business Analysis, Credit, Financial Risk, Quality Assurance, Software Documentation, VBA
Education
Tarsus American College
Universitat Pompeu Fabra 2008 — 2009
Master of Science, Finance
University of Richmond 2007 — 2007
BS, Business Administration
Bilkent University 2004 — 2008
Bachelor of Science, Business Administration
Encore Capital Group June 2015 - Present
Midland Credit Management, Inc. September 2011 - June 2015
Computershare January 2007 - August 2011
Shaheen, Novoselsky, Staat, Filipowski & Eccleston, P.C. (SNSFE) 2003 - 2007
NASD 2001 - 2003
Hewitt Associates 1997 - 2000
Skills
Compliance, Corporate Law, Securities, Arbitration, Securities Regulation, Mediation, Contract Negotiation, Securities Law, Due Diligence, Corporate Governance, Legal Assistance, Dispute Resolution, Legal Research, Financial Services, Litigation Management, Mergers & Acquisitions, Securities Litigation, Litigation, Courts, Bankruptcy, Civil Litigation, Privacy Law, Risk Management, OFAC, AML, Legal Writing, Licensing, Estate Planning, Commercial Litigation, Legal Compliance, Negotiation, Litigation Support, Joint Ventures, Employment Law, Intellectual Property
Education
DePaul University College of Law 2000 — 2003
JD, Legal Studies
Dickinson Law 2001 — 2001
Law--Summer Study Abroad Program, Florence, Italy
The University of Chicago 1992 — 1996
AB, Psychology
Central High School, Phoenix, AZ 1988 — 1992
Lindero Canyon Middle School, Agoura Hills, CA 1985 — 1988
None
The Five Star Institute January 2011 - Present
BRINK'S INC September 2008 - February 2010
ASCENSION CAPITAL GROUP January 2000 - January 2007
Encore Capital Group January 2000 - January 2002
MAGNOLIA MEDIA GROUP January 1998 - January 2000
SUMMIT PUBLISHING GROUP January 1993 - January 1998
THE SUMMIT GROUP ADVERTISING January 1988 - January 1992
Education
Baylor University 1979 — 1983
Encore Capital Group February 2013 - Present
Chevron August 2012 - February 2013
Chevron January 2012 - August 2012
Chevron January 2011 - January 2012
Chevron May 2010 - December 2010
Chevron May 2009 - August 2009
General Dynamics May 2004 - August 2008
Education
Arizona State University, W. P. Carey School of Business 2008 — 2010
MBA (Full Time), Supply Chain Management
Lehigh University
BS, Supply Chain Management
La Jolla Country Day School
Capital One Auto Finance August 2010 - Present
RippedCorps.com 2010 - 2012
US Preferred Realty, Inc 2009 - 2012
ARS National Services October 2009 - August 2010
Encore Capital Group December 2008 - October 2009
HSBC Auto Finance March 2006 - October 2008
Capital One Auto Finance October 2002 - March 2006
Capital One October 1998 - October 2002
Accelerated Collection Enterprises December 1996 - October 1998
Sunstar Acceptance 1995 - 1998
Skills
Business Development, Personnel Management, Leadership, Management, Operations Management, Recruiting, Change Management, Training, Coaching, Sales Management, Sales, Business Analysis, Business Planning, Sales Operations, Marketing, Banking, Budgets, Team Building, Vendor Management, Analysis, Credit, Relationship Management, Mentoring, Public Speaking, Presentations, Loans, Finance, Selling, Outsourcing, Negotiation, Strategic Planning, Strategy, Process Improvement, Mortgage Lending, Cross-functional Team..., Risk Management, Customer Satisfaction, New Business Development, Customer Retention, CRM, Call Centers, Business Strategy, Team Leadership, Executive Management, Time Management, Performance Management, Forecasting, B2B, Financial Services, Data Analysis
Education
Keller Graduate School of Management of DeVry University 2007 — 2011
MBA, Organizational Management
DeVry University 1999 — 2002
Bachelor of Science, Business Information Systems
Arizona State University 1994 — 1997
Bachelors, Finance/Management
MMI
PSI Seminars
Renovate America August 2015 - Present
Encore Capital Group February 2015 - Present
Encore Capital Group September 2014 - February 2015
Weworski & Associates September 2012 - September 2014
Aveda Institute Los Angeles September 2011 - August 2012
Skills
Management, Microsoft Excel, Financial Reporting, Microsoft Office, PowerPoint, Project Management, Process Improvement, Training, Leadership, Customer Service, Analysis, Strategic Planning, Outlook, Human Resources, Auditing
Education
The Ohio State University 2007 — 2009
MSW, Social Work, Social Administration
Miami University 2003 — 2007
B.A., Psychology
Bond University 2005 — 2005
Encore Capital Group December 2014 - Present
Greer & Associates June 2014 - August 2014
Winogradsky/Sobel August 2013 - December 2013
Lawrence Family JCC June 2013 - August 2013
Dimont & Associates July 2009 - June 2011
Skills
Music, Music Production, Music Licensing, Music Publishing, Entertainment, Diligent, Music Education, Organized Multi-tasker, Organized self-starter, Know-how, Dependable Team Player, Project Management, Customer Service..., Music Theory, Microsoft Office, Music Industry, Songwriting, Legal Research, Intellectual Property..., legal
Education
University of San Diego 2014 — 2014
Paralegal Certificate, Legal Assistant/Paralegal
California State University-Northridge 2011 — 2013
Music, Music Industry Studies
Encore Capital Group October 2012 - Present
Encore Capital Group January 2012 - October 2012
Sports Authority January 2011 - January 2012
Michael House LLC January 2010 - January 2011
Rosetta Stone February 2009 - September 2010
Skills
Leadership, Microsoft Office, Customer Service, Time Management, Management, Research, Sales, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Call Centers, Data Entry, English, HTML, Public Speaking, Credit, Windows, Retail, Salesforce.com, Legal Compliance, Phone Etiquette, Regulatory Affairs, Risk Management, Relationship Management, Analysis, Bankruptcy, Judgment Collections, Liens, WordPress
Education
Arizona State University 2004 — 2010
Bachelor of Science (B.S.), Global Affairs
Arizona State University 2004 — 2010
Certificate, International Relations and Affairs
Wells Fargo February 2015 - Present
Encore Capital Group 2013 - 2015
Union Bank 2012 - 2013
Wells Fargo 2007 - 2012
Kyocera Wireless 2005 - 2006
Cricket Communications 2004 - 2005
Applied Materials 2000 - 2002
Skills
Finance, Financial Modeling, Financial Analysis, Banking, Mortgage Lending, Risk Management, Corporate Finance, Analysis, Portfolio Management, Process Improvement, Financial Services, Management
Education
Cal Poly San Luis Obispo 2002 — 2003
MBA/MS, Finance, Industrial Tech
San Diego State University-California State University 1996 — 2000
Bachelor of Science (BS), Information Systems
Live Vegan Vibrantly August 2013 - Present
Bikram Yoga November 2010 - Present
Sogo Creations December 2014 - June 2015
UC San Diego, Center for Integrative Medicine February 2013 - March 2014
Beaming B Bar August 2013 - November 2013
Gold Mine Natural Food Company June 2013 - August 2013
Whole Foods Market September 2012 - December 2012
Sainz LLC September 2007 - October 2010
Certona Corporation November 2008 - August 2010
Encore Capital Group May 2008 - August 2008
Skills
Business Intelligence, Data Warehousing, Process Engineering, Auditing, Team Building, Process Improvement, Planning, Coaching, Strategic Planning, Program Management, Business Analysis, Compliance, Testing, Microsoft Office, Disaster Recovery, Team Leadership, SDLC, PMP, Account Management, Project Planning, Six Sigma, Documentation, Metrics, Software Documentation, Strategy, Management, Training, Leadership, CRM, Change Management, Quality Assurance, Analysis, Integration, SharePoint, Risk Management, Product Management, Project Management, Consulting, Cross-functional Team..., Vendor Management
Education
Arizona State University
Bachelors of Arts
Marie Forleo B-School
GRP IT Solutions January 2015 - Present
IDC Technologies, Inc. March 2014 - Present
APN Consulting Inc. November 2011 - February 2014
Artech Information Systems October 2010 - September 2011
Maadhyam May 2008 - September 2010
Global Careers May 2007 - May 2008
Encore Capital Group June 2006 - February 2007
iEnergizer January 2005 - June 2006
Education
Institute of Management Technology, Ghaziabad 2008 — 2010
Master of Business Administration (MBA), Human Resources Management and Services
Delhi University 2002 — 2006
Bachelor of Commerce (B.Com.), Business/Commerce, General
LPL Financial July 2014 - Present
Encore Capital Group November 2011 - July 2014
Daymon Interactions October 2009 - November 2011
Reuben H. Fleet Science Center 2005 - 2009
Skills
Employee Relations, HRIS, Onboarding, Human Resources, Recruiting, Payroll, Training, Benefits Administration, Management, Employment Law, Applicant Tracking..., Talent Acquisition, ADP Payroll, Microsoft Office, New Hire Orientations, Performance Management, Talent Management, Employee Benefits, Employee Training, Organizational..., HR Policies, Interviews, Microsoft Excel
Education
University of San Diego 2012 — 2012
Certificate, Paralegal Studies
California State University-San Marcos 2008 — 2009
Certificate, Human Resources Management
California State University-Fresno 2000 — 2005
Bachelor of Arts (B.A.), History
Spotify July 2014 - Present
Spotify March 2013 - July 2014
Hulu July 2011 - March 2013
Activision October 2010 - June 2011
Encore Capital Group June 2010 - October 2010
Poway High School October 2009 - October 2010
Encore Capital Group December 2009 - June 2010
Northwestern Mutual June 2008 - November 2008
Scottrade January 2007 - September 2007
Skills
Financial Modeling, Financial Analysis, Start-ups, Corporate Finance, Business Development, Due Diligence, Online Advertising, Pricing Analysis, Pricing Strategy, Financial Reporting, Financial Projection, Budgeting, Financial Forecasting, Strategic Planning, Inventory Analysis, Inventory Management, Digital Media, Competitive Analysis
Education
Boston University Questrom School of Business 2005 — 2009
BSBA, Finance
Wilton High School 2001 — 2005
Encore Capital Group December 2011 - Present
Workforce Solutions April 2011 - November 2011
Stewart Title Guaranty Company February 1996 - May 2010
Stewart Title Guaranty Company June 2000 - February 2009
Stewart Title Guaranty Company February 1996 - June 2000
Stewart Title of San Diego February 1993 - January 1995
Law Offices of RM Anthony Cosio January 1991 - April 1993
Coldwell Banker March 1989 - May 1991
Skills
Workforce Planning, Legal Compliance, Employee Relations, Personnel Management, Performance Management, HR Leadership, Human Resources, Onboarding, Team Building, Deferred Compensation, Training, Strategy, Organizational..., HR Policies, Policy, Executive Coaching, Benefits Administration, Management, Recruiting, Leadership, Talent Management, Succession Planning, Employee Engagement, Talent Acquisition, HRIS, Employee Benefits, Applicant Tracking..., Interviews, New Hire Orientations, Employee Handbooks, Employment Law
Education
UCSD 2010 — 2012
Certifications, Human Capital Strategy
Chapman University 2010 — 2011
San Diego State University-California State University 1985 — 1988
BA, Public Administration
Encore Capital Group May 2015 - Present
Encore Capital Group January 2013 - Present
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Pivot Tables, Microsoft Office, Communication, Coaching, Compliance, Legal Compliance, Project Coordination, Project Planning, System Testing, Business Travel, Leadership, Team Building, Policy
Education
Eastern Michigan University
Bachelor's degree, Communication, General
Spectra Electrical Services May 2013 - Present
Bergelectric April 2012 - April 2013
Helix Electric March 2007 - April 2012
Encore Capital Group August 2006 - March 2007
Climatec May 2006 - August 2006
JPMorgan Chase September 2002 - May 2006
Skills
Construction Management, Project Coordination, Submittals, Management, MS Project, Green Building, BIM, Contract Negotiation, Project Planning, AutoCAD, Cost Control, Procurement, Project Management, Project Control, Supervisory Skills, RFI, Microsoft Project, Microsoft Office, Renewable Energy, Budgets, Civil Engineering, Tenant Improvement, Construction Drawings, Engineering, Operations Management, Primavera P6, Inspection, Customer Service, Benefits Design, Electricians, Constructability, Concrete, Negotiation, CAD
Education
Arizona State University 2002 — 2007
Bachelors of Science, Construction Management
Topping Rose House September 2014 - Present
Les Roches Marbella International School of Hotel Management January 2014 - June 2014
Encore Capital Group March 2006 - November 2013
Skills
Team Management, CRM, BPO, Leadership, Management, Operations Management, Call Centers, ITIL, Vendor Management, MIS, Customer Satisfaction, Business Analysis, Process Improvement, Performance Management, Hospitality Management, Hospitality Industry, OnQ, Opera, Front Office, Rooms Division, Night Audits, Guest Service Management, Survey Analysis, Food & Beverage, Customer Service, Customer Retention, Revenue Analysis, Pre Arrival and Post..., Hospitality, Hotels, Hotel Management, Event Management, Teamwork, Tourism, MICROS, Training
Education
Les Roches Marbella International School of Hotel Management 2014 — 2014
Post graduate diploma in Hospitality Management, Hospitality Administration/Management
meerut public achool 2004 — 2005
12th, pcm
McHugh System Analysis and Design Consulting June 2014 - Present
Encore Capital Group March 2014 - May 2014
Encore Capital Group June 2013 - February 2014
Legal Recovery Solutions, LLC July 2010 - June 2013
BSI eSolutions, LLC January 2007 - July 2010
Wolpoff & Abramson January 2004 - January 2007
Wolfson & Associates May 1996 - January 2004
Skills
Paralegals, Workflow Management, Business Workflows, Business Analysis, Management, Document Review, Litigation Support, Legal Documents, Legal Assistance, Legal Writing, Legal Research, Document Drafting, Expansion Strategies, Project Management, Project Planning, Microsoft Project, Microsoft Word, Microsoft Excel, PowerPoint, Wordperfect, Civil Litigation, Legal Compliance, Intellectual Property, Westlaw
Education
Central Pennsylvania College
Bachelor's degree, Information Technology
Penn State University
Paralegal
Consolidated School of Business-York 1986 — 1988
Associate's degree, Computerized Office Management
Encore Capital Group April 2012 - Present
Encore Capital Group March 2007 - April 2012
Great Clips, Inc. October 2007 - September 2010
Education
Rasmussen College 2010 — 2014
Bachelor's Degree, Business Management: Emphasis in Human Resources, 3.95 GPA
Regency Beauty Institute-Waite Park 2002 — 2003
Cosmetology Degree
Davisbase Consulting January 2015 - Present
PICS Auditing, LLC December 2013 - January 2015
Mitchell International March 2012 - November 2013
Encore Capital Group May 2011 - April 2012
Management Recruiters International September 2008 - February 2010
UPS Japan Co., Ltd August 2005 - August 2008
T-Systems Japan K.K. November 2004 - September 2005
transcosmos inc. February 2000 - December 2004
Marubeni Personnel Support August 1997 - January 2000
Yamada Seisakusho K.K. June 1996 - August 1997
Skills
Agile Project Management, Agile Methodologies, Scrum, Certified Scrum Master..., Agile Testing, Software Project..., Lean Startup, Lean Software..., Kanban, Team Facilitation, Lean Thinking, Workshop Facilitation, Management, Lean Management, Agile & Waterfall..., Program Facilitation, Theory of Constraints, Systems Thinking, Agile Application..., Integration, Team Leadership, Project Management, Program Management, Lean Transformation, Training Facilitation, Lateral Thinking, Business Coaching, Facilitation, Requirements Analysis, Leadership, Business Analysis, Process Improvement, Brainstorm Facilitation, Instructor-led Training, Applied Improvisation, Software Development
Education
Brigham Young University 1987 — 1993
Irvine Valley College 1987 — 1987
Lytx Inc. March 2014 - Present
Encore Capital Group May 2013 - March 2014
LPL Financial March 2012 - May 2013
San Diego County IIBA Chapter September 2011 - September 2012
Bridgepoint Education April 2008 - January 2012
San Diego County IIBA Chapter September 2009 - September 2011
SAIC September 2004 - April 2008
Vistage International September 2003 - June 2004
Consumer Credit Counseling Service August 1999 - November 2002
The ATM Forum May 1996 - August 1999
Skills
Vendor Management, Business Analysis, Requirements Analysis, RFP, SDLC, Requirement..., Project Management, Management, Personnel Management, Process Improvement, Business Case, Information Technology, Use Case Diagrams, Requirements..., Program Management, Strategic Planning, Business Process..., Requirements..., Human Capital Management, BRD, Software Documentation, Leadership, Business Case..., RFP preparation, Vendor Relations, Activity Diagrams, FRD, State Diagrams, Class Diagrams, Cross-functional Team..., IT Management, Strategy, Analysis, Visio, Data Analysis, Systems Analysis, Reporting & Analysis, Requirements Gathering, Integration
Education
California State University-Sacramento
BA, Communications
Regis University
MS, Computer Information Technology and Organizational Leadership
Lexington Law Firm September 2015 - Present
Green Tree Servicing March 2012 - July 2015
Nationwide Credit, Inc. 2007 - 2011
Rescue Debt Solutions 2008 - 2009
Encore Capital Group 2002 - 2006
Encore Capital Group 2002 - 2006
Skills
Banking, Process Improvement, Team Building, Strategic Planning, Performance Management, Microsoft Word, Mortgage Lending, Management, Policy Writing, Legal Compliance, CFPB, Training, Training Delivery, Development & delivery..., Procedure Manuals, Change Management, Human Resources, Sales, Vendor Management
Education
Western International University 2013 — 2016
Business Administration, Management and Operations
Bowling Green State University 1981 — 1982
Communications -Radio/TV/Film
Watkins Manufacturing Corporation May 2015 - Present
Encore Capital Group March 2014 - May 2015
ICW Group November 2012 - March 2014
LPL Financial September 2012 - November 2012
Cricket Communications May 2012 - September 2012
Randstad Professionals October 2010 - April 2012
Robert Half Finance & Accounting October 2008 - September 2010
Robert Half Finance & Accounting June 2004 - April 2007
Skills
Applicant Tracking..., Corporate Recruiting, Financial Recruiting, Human Resources, Candidate Screening, pipeline development, contract recruitment, screening resumes, Talent acquisition, Talent Acquisition, Recruiting, Contract Recruitment, Ceridian, iCIMS, Personnel Management, Technical Recruiting, New Hire Orientations, Benefits Administration, Pipeline Development, Management, Business Development, Onboarding, Staffing Services, Temporary Placement, Screening Resumes, Internet Recruiting, Employee Relations, Sourcing, Talent Management, Taleo, College Recruiting, Interviews
Education
Ashford University
Bachelor of Arts, Organizational Management
StoneRiver August 2010 - Present
Better Business Bureau March 2004 - December 2009
Encore Capital Group October 2001 - February 2004
Skills
Microsoft Windows..., PowerPoint, Outlook..., Dispute Resolution, Call Centers, Customer Support, Administrative..., Clerical Skills, Sales Operations, Marketing, Research, Trade Shows, Community Outreach, Company Secretarial Work, Administrative Work, Workers Compensation, Pharmacy Benefit..., Third Party Billing
Education
Colorado Technical University-Online 2013 — 2014
Kaiser Permanente January 2014 - Present
Encore Capital Group May 2012 - May 2013
Five Point Capital July 2010 - May 2012
ACC Consumer Finance January 2007 - December 2009
ACC Consumer Finance February 2006 - January 2007
HSBC June 2005 - February 2006
Skills
Team Building, Financial Services, Training, Call Centers, Operations Management, Customer Service, Customer Satisfaction, Call Center, Microsoft Office, Leadership, Management, Project Management, Sales Management, New Business Development, Process Improvement, Microsoft Excel, Account Management, Analytics, Risk Management, Credit, Loans, Vendor Management, Banking, Sales, Recruiting, Coaching, Team Leadership, Credit Analysis, Business Analysis, Access, Customer Experience
Education
University of California, San Diego 2014 — 2015
Alcohol and Substance Abuse Counseling
Universiti Putra Malaysia 2000 — 2004
BSc, Human Development
Davisbase Consulting January 2015 - Present
PICS Auditing, LLC December 2013 - January 2015
Mitchell International March 2012 - November 2013
Encore Capital Group May 2011 - April 2012
Management Recruiters International (Lake Forest, CA) September 2008 - February 2010
UPS Japan Co., Ltd August 2005 - August 2008
T-Systems Japan K.K. (Tokyo, Japan) November 2004 - September 2005
transcosmos inc. February 2000 - December 2004
Marubeni Personnel Support August 1997 - January 2000
Yamada Seisakusho K.K. (Kiryu, Japan) June 1996 - August 1997
Skills
Certified Scrum Master..., PMP, Bilingual-Japanese, Project Management, Consumer Software, Call Center, Business Analysis, Agile Project Management, Large Scale..., Organizational..., User Stories, Agile Methodologies, Kanban, Scrum, Culture Change, Change Management, Lean Software..., Lean Thinking, Organizational Design, Leading Change, Program Management, Agile Testing, Coaching, Business Coaching, Presentation Coaching, Software Project..., Enterprise Software, Software Quality..., Business Process..., Business Process, Training Delivery, Project Delivery, Program Facilitation, Workshop Facilitation, Team Facilitation, Training Facilitation, Test Driven Development, CRM, Project Portfolio..., Large Scale Change..., Strategy, Strategic Partnerships, Management, Start-ups, Testing, six sigma, Training, Business Development, Six Sigma, Call Centers
Education
Brigham Young University 1987 — 1993
Bachelors, Japanese
Irvine Valley College 1987 — 1987
Business Leadership and Marketing
Encore Capital Group December 2013 - Present
Bridgepoint Education October 2010 - December 2013
Bridgepoint Education October 2009 - October 2010
Four Point Publishing January 2008 - October 2009
Four Point Publishing November 2006 - January 2008
Nordstrom September 2005 - June 2006
Skills
Benefits Administration, Retirement Plan..., Employee Stock Plan..., Corporate Wellness, Microsoft Office, Mac OS X, CRM software
Education
Workday Education 2014 — 2014
Ashford University 2010 — 2011
Master's Degree, Business Administration
San Diego State University-California State University 2009 — 2010
Professional Certificate, Human Resources Management
San Diego State University-California State University 2004 — 2007
Bachelor's Degree, Psychology & Linguistics
Hoover High School 2000 — 2004
High School Diploma, General Studies
AMN Healthcare August 2015 - Present
Encore Capital Group November 2013 - August 2015
Ashford University August 2011 - July 2013
Prudential Financial February 2010 - July 2011
Black Angus Steakhouse August 2007 - March 2009
Skills
Coaching Staff, Employee Training, Creative Problem Solving, Research, Peer Mentoring, Customer Service..., Employee Benefits, Customer Service, New Hire Orientations, Goal Setting, Distance Learning, Microsoft Office, Staff Development, Adult Education, Employee Engagement, Teaching, Employee Management, Retirement Benefits, E-Learning, Admissions, Higher Education, Educational Technology, Instructional Design, Human Resources, Coaching, Training
Education
Capella University 2013 — 2017
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
Ashford University 2011 — 2013
Master of Arts (MA), Organizational Management, specializing in Human Resources Management
Central Michigan University 2003 — 2007
Bachelor of Science in Business Administration, Hospitality Administration/Management
Weltman, Weinberg & Reis Co., LPA July 2015 - Present
Encore Capital Group 2014 - 2015
Fulton, Friedman & Gullace December 2011 - March 2014
Asset Acceptance July 2006 - December 2011
Skills
Legal Research, Litigation, Legal Writing, Civil Litigation, Corporate Law, Commercial Litigation, Legal Assistance, Courts, Bankruptcy, Estate Planning, Westlaw
Education
Case Western Reserve University 1998 — 2001
Doctor of Law (J.D.), Law
John Carroll University 1995 — 1998
Bachelor of Arts (B.A.), Political Science and Government
WD, a Western Digital company November 2014 - Present
Encore Capital Group January 2013 - October 2014
General Atomics December 2011 - November 2012
ARINC May 2008 - December 2011
Life Technologies June 2005 - March 2008
California State University San Marcos April 2003 - May 2005
Skills
Project Management, Talent Acquisition, Applicant Tracking..., Recruiting, Organizational..., Onboarding, Vendor Management, HRIS, CRM, Human Resources, Personnel Management, Interviews, Leadership, Training, SDLC
Education
California State University San Marcos
Bachelor of Science (BS), Business Administration
Intuit September 2015 - Present
Encore Capital Group February 2011 - September 2015
Archimedes Management Consulting September 2008 - December 2010
Ardent Financial January 2006 - September 2008
Capital One Auto Finance July 2004 - December 2005
The TCI Companies February 2003 - July 2004
Skills
Process Improvement, Team Leadership, Customer Satisfaction, Strategy, Forecasting, Call Centers, CRM, Project Planning, Start-ups, Credit, Management, Management Consulting, Financial Services, Quality Assurance, Vendor Management, Customer Service, Project Management, Leadership
Education
Grand Valley State University 1998 — 2000
M.Ed.
Ball State University 1992 — 1997
B.A.
Encore Capital Group June 2013 - Present
Legal Recovery Solutions, LLC January 2013 - June 2013
Mediabrands February 2011 - January 2013
Geomentum July 2009 - February 2011
Sallie Mae Asset Performance Group April 2004 - July 2009
Aon July 1999 - April 2004
Skills
Business Intelligence, Data Warehousing, Data Integration, Reporting & Analysis, Master Data Management, Data Quality, Dashboarding, Performance Management, SSIS, Analytics, SSRS, Business Analysis, Data Modeling, Process Improvement, Data Analysis, IT Strategy, SharePoint, Strategic Planning, Project Management, Data Governance, ETL, Netezza, Business Objects, Data Visualization, Microsoft SQL Server, SQL, Business Intelligence..., Requirements Analysis, Data Mining, Visio, Data Architecture, SDLC, CRM, Management, Database Design, Leadership, Vendor Management, Enterprise Architecture, Integration, T-SQL, Databases, Predictive Analytics, Analysis Services, Software Project..., Tableau, Crystal Reports
Education
DePaul University
BS
BofI Federal Bank August 2014 - December 2014
Search Initiatives January 2014 - June 2014
Encore Capital Group October 2013 - January 2014
Encore Capital Group November 2011 - October 2013
Encore Capital Group March 2009 - November 2011
Fair Isaac Corporation (FICO) October 2007 - January 2009
InnovaSystems International January 2003 - October 2007
NICE Systems May 2000 - September 2002
Skills
Kanban, Certified Scrum Master..., Agile Project Management, MS Project, Program Management, Project Portfolio..., SDLC, Scrum, PMP, Software Project..., Cross-functional Team..., Agile Methodologies, Software Development, RUP, Mentoring, Vendor Management, Microsoft SQL Server, M&A experience, Communication, Risk Management, Process Improvement, Project Management, Microsoft Office..., PMO, Management, Business Analysis, Requirements Analysis, Leadership, Integration, Project Delivery, SharePoint, Waterfall, SQL, Team Leadership, Data Warehousing, Business Process, Visio, Business Intelligence, Analysis, Business Process..., Requirements Gathering, IT Strategy, Resource Management, Business Requirements, IT Management, Enterprise Architecture, Enterprise Software, Web Applications, Team Management, Strategy
Education
Baker College Center for Graduate Studies 2003 — 2004
MBA
University of California, San Diego 1990 — 1995
BS
Encore Capital Group July 2015 - Present
ZenBanx January 2013 - Present
ING DIRECT December 2007 - December 2012
MBNA/Bank Of America 2004 - 2007
Sears Roebuck and Co 1998 - 2004
AT&T Universal Card 1997 - 1998
First Data Corp 1996 - 1997
Windermere Associates 1993 - 1996
Booz Allen and Hamilton 1992 - 1993
Williams Sonoma 1988 - 1990
Skills
Banking, Business Analysis, Business Strategy, CRM, Customer Experience, Financial Analysis, Financial Services, Leadership, Management, Marketing, Marketing Strategy, Portfolio Management, Risk Management, Six Sigma, Strategic Planning, Strategy, Process Improvement
Education
Duke University - The Fuqua School of Business 1990 — 1992
Master of Business Administration (MBA)
University of California, Davis 1983 — 1987
BA, Economics
Encore Capital Group 2004 - Present
Midland Credit Management, Inc. December 1997 - Present
Skills
Cross-functional Team..., Customer Service, Financial Services, Legal Research, Legal Writing, Litigation, Litigation Management, Civil Litigation, Call Centers, Corporate Governance, Corporate Law, Management, Mergers & Acquisitions, Process Improvement, Risk Management, Strategic Planning, Vendor Management
Education
University of San Diego School of Law 1998 — 2002
De Anza College 1990 — 1992
AA, Liberal Arts
Meservy Law, P.C. May 2008 - Present
Encore Capital Group October 2006 - November 2008
Paul Hastings 2003 - 2004
Brobeck, Phleger & Harrison 2000 - 2002
Skills
Litigation, Class Actions, Commercial Litigation, Civil Litigation, Litigation Management, Legal Research, Employment Law, Intellectual Property, Trials, Arbitration, Appeals, Business Litigation, Product Liability, Securities Regulation, Securities Litigation, Employment..., Torts, Trial Practice, Patent Litigation
Education
Cornell Law School 1998 — 2001
Juris Doctor, Law
University of California, San Diego 1996 — 1998
B.A., Sociology
Sundt Construction, Inc. June 2014 - Present
Neuron Consulting November 2013 - May 2014
GoDaddy November 2012 - October 2013
Encore Capital Group March 2000 - November 2012
IKON Office Solutions June 1999 - March 2000
Vanstar August 1997 - June 1999
MicroAge January 1996 - August 1997
Skills
Active Directory, VMware, NetApp, Vendor Management, Linux, Windows, Disaster Recovery, Data Center, ITIL, Windows Server, Servers, Virtualization, Infrastructure, IT Operations, Cisco Technologies, Cloud Computing, DNS, Firewalls, Incident Management, Solution Architecture, Security, VMware ESX, IT Service Management, IT Strategy, IT Management, Network Architecture, DHCP, Visio, SharePoint, Troubleshooting, Software Documentation, Microsoft SQL Server, Call Centers, Integration, Microsoft Exchange, System Administration, Technical Support, Enterprise Architecture, Operating Systems, Unix, Information Technology, Network Administration, Red Hat Linux
Education
Arizona State University 1990 — 1995
Business / Computers
Mesa Community College 1990 — 1995
Business / Computers
Encore Capital Group October 2007 - Present
Coborn's Inc. September 1993 - October 2007
Advance Auto Parts August 2005 - January 2006
Wonder Lube Wonder Wash October 2003 - August 2005
Menards March 2000 - October 2002
Holiday Companies September 1995 - August 1999
Education
St. Cloud State University 2006 — 2007
n/a, Applied Sociology
Fond du Lac Tribal and Community College 1999 — 2000
n/a, Law Enforcement
Bemidji State University 1995 — 1999
A.A., Liberal Education
Little Falls Community High School 1991 — 1995
Diploma, General
Advantage Realty Inc. September 2014 - Present
Investment Management Services January 1990 - Present
Encore Capital Group April 2009 - August 2014
Asset Acceptance April 2009 - October 2011
Citi Mortgage March 2007 - May 2008
ABN AMRO January 2001 - March 2007
Michigan National Bank 1983 - 2001
Skills
Business Process Mapping, Business Analysis, Risk Management, Vendor Management, Change Management, Six Sigma, Management, Analysis, Data Analysis, Project Management, Databases, Team Leadership, Leadership, Strategic Planning, Mergers & Acquisitions, Call Centers, Banking, Process Improvement, Human Resources, Marketing, Financial Analysis, Financial Services, Sales, Training, Business Process..., Mortgage Lending, Performance Management, Credit, CRM, Portfolio Management, Visio, Operations Management, Team Building, Software Documentation, Forecasting, Strategy, Finance, Access, Insurance, Loans, Financial Risk
Education
Baker College Center for Graduate Studies
BBA, Business Administration
Macomb Community College
AAS, Business
Encore Capital Group September 2013 - Present
Encore Capital Group September 2011 - September 2013
Jenner & Block September 2008 - October 2011
Jenner & Block June 2007 - August 2007
US District Court January 2007 - April 2007
UN International Criminal Tribunal for Rwanda June 2006 - August 2006
Skills
Corporate Transactional, Contract Negotiation, Corporate Law, Finance, Corporate Contracts, Mergers, Acquisitions, Mergers & Acquisitions, Securities, Civil Litigation, Securities Regulation, Litigation, Corporate Finance, French
Education
Brigham Young University—J. Reuben Clark Law School 2005 — 2008
JD, Law
Brigham Young University 1998 — 2004
BA, Economics, French
Salinas High School 1994 — 1998
Guild Mortgage November 2009 - Present
CPU Medical Management Systems, Inc February 2008 - October 2009
Encore Capital Group October 2000 - 2007
WorldxChange Communications October 1997 - October 2000
Price Enterprises 1994 - 1997
UBL Financial 1992 - 1993
Western Lumber 1990 - 1992
Skills
SQL, HTML, Software Development, XML, Web Services, Software Design, Troubleshooting, CSS, Databases, DB2, Java, Business Analysis, Software Documentation, MySQL, IBM iSeries, Scrum, RPG, Testing, Programming, Analysis, OS/400, CLP, IIS, Database Design, PHP
Education
Coleman College 1987 — 1989
Certification, Information Systems
University of California, San Diego
Computer Science
National Credit Adjusters December 2014 - Present
Midland Credit Management (Encore Capital Group) March 2013 - December 2014
Midland Credit Management (Encore Capital Group) March 2011 - March 2013
Encore Capital Group October 2005 - March 2011
Encore Capital Group June 2004 - October 2005
IKON Office Solutions 1999 - 2004
Skills
Performance Management, Vendor Management, Employee Relations, Process Improvement, Talent Acquisition, Management, BPO, Call Centers, Employee Engagement, Operations Management, Outsourcing, Recruiting, Talent Management, Team Management, Training, Team Building, Leadership, Strategic Planning, Analytics
Education
University of Mary 1997 — 1998
Arizona State University - W. P. Carey School of Business
Intel Corporation June 2014 - Present
Encore Capital Group December 2013 - June 2014
Encore Capital Group July 2010 - November 2013
CEA Global Education November 2008 - February 2010
2Wire January 2007 - October 2008
Skills
Cisco IOS, Cisco Certified, Cisco Technologies, Active Directory, Technical Support, Troubleshooting, Linux, Help Desk Support, Microsoft Exchange, Hardware, Testing, Windows XP, Windows 7, VMware, System Administration, Windows Server, Server Administration, DHCP, DNS, Laptops, System Deployment, Technical Recruiting, Recruiting, Applicant Tracking..., Ubuntu, IBM Websphere Commerce, Unix, Remote Desktop, Analysis, Microsoft Office, Microsoft Office 2007, Microsoft Office 2010, ShoreTel, IBM iSeries, IBM Infosphere DataStage, VMware Fusion, VMware Workstation, Red Hat Linux, Fedora, SDLC, OpenStack, CCNA
Education
Arizona State University 2012 — 2014
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
South Mountain Community College 2004 — 2007
Associate's degree, Computer Science
Encore Capital Group January 2013 - Present
Audit & Compliance Management Systems July 2007 - Present
Cricket Communications October 2011 - December 2012
MedImpact Healthcare Systems, Inc. September 2008 - October 2011
HSBC Auto Finance January 2004 - September 2008
University of California, San Diego September 2000 - January 2004
Calderon Jaham & Osborn, CPA's September 1997 - August 2000
Computer Sciences Corporation 1991 - 1996
Skills
Risk Assessment, CISA, Compliance, IT Audit, Internal Audit, CRISC, Risk Management, Information Technology, Sarbanes-Oxley Act, Internal Controls, Strategy, Auditing, Accounting, Enterprise Risk..., Finance, COSO, CPA, Business Process...
Education
California State University-Chico 1987 — 1990
B.S., Accounting
Encore Capital Group March 2013 - Present
Encore Capital Group 2007 - 2013
Encore Capital Group 2005 - 2007
CompuCredit / Jefferson Capital 2002 - 2005
CompuCredit / Jefferson Capital 2002 - 2005
Fingerhut 1986 - 2002
Skills
Management, Expense Management, Cross-functional Team..., Business Process..., Program Management, Leadership, Call Centers, Strategy, Project Management, Forecasting, Integration, Analysis, Software Documentation, Start-ups, Budgets, Vendor Management, Coaching, Team Building
Education
Concordia University-St. Paul
Organizational Management and Leadership
Encore Capital Group June 2014 - Present
Cricket Communications April 2013 - Present
Accenture July 2010 - January 2012
PETCO March 2005 - June 2010
The Home Depot March 2003 - March 2005
Samuel Lawrence August 2002 - February 2003
Phelps Dodge August 2000 - June 2001
SMK Electronics 1995 - 1997
Skills
Project Management, Supply Chain Management, Management Consulting, Acrivity Based Costing, Cross-functional Team..., Strategic Planning, Change Management, Logistics, SAP, Vendor Management, Vendor Relationships, Strategic Negotiations, Contract Negotiation, Business Analysis, Business Process..., Leadership, Business Transformation, Supply Chain Operations, Supply Chain..., Performance Improvement, Key Performance..., E-procurement, contract compliance, Strategic Sourcing, Strategic Alliances, Contract Management, Sourcing, Forecasting
Education
Arizona State University 1998 — 2000
MBA, Supply Chain Management
Arizona State University - W. P. Carey School of Business 1998 — 2000
MBA, Supply Chain
CETYS 1989 — 1993
BS, Ingenieria Electronica
Encore Capital Group October 2008 - Present
Jones Day April 2007 - October 2008
Ropes & Gray LLP September 2003 - March 2007
Skills
Civil Litigation, Legal Research, Corporate Governance, Litigation, Corporate Law, Litigation Management, Class Actions, Legal Compliance, Commercial Litigation, Legal Writing, Due Diligence, Mediation, Securities Regulation, Licensing, Arbitration, Mergers, Intellectual Property
Education
Harvard Law School 2000 — 2003
Doctor of Law (JD)
Dartmouth College 1996 — 2000
Bachelor, Psychological & Brain Sciences
Encore Capital Group September 2013 - Present
Encore Capital Group June 2011 - September 2013
Encore Capital Group May 2010 - June 2011
Encore Capital Group October 2007 - May 2010
Array Services Group October 1999 - October 2007
Skills
Vendor Management, Call Center, Process Improvement, Call Centers, BPO, Business Process..., Project Management
Education
College of St. Benedict 1995 — 1999
BA, Biology
Pfizer Inc September 2002 - Present
Encore Capital Group June 1999 - September 2002
Pyxis October 1994 - June 1999
Skills
Forecasting, Financial Analysis, Financial Modeling, Financial Reporting, Cross-functional Team..., Process Improvement, Business Process..., Budget, Business Analysis, Accounting, Strategic Planning, Change Management, Project Management, Analysis, Team Leadership, Team Building, Strategic Financial..., Finance, Budgets, SAP
Education
Eastern Connecticut State University 1990 — 1991
BS, General Business (Fnce/Mktg), Minor Economics
The University of Connecticut 1985 — 1990
Business Administration, Management and Operations
Encore Capital Group September 2013 - Present
Skills
Legal Research, Civil Litigation, Litigation, Legal Writing, Commercial Litigation, Mediation, Corporate Law, Courts, Business Litigation, Trials, Trial Practice, Motions, Consumer Law, Lexis, Employment Law, Alternative Dispute..., Depositions, Arbitration, Administrative Law, Constitutional Law, Document Drafting
Education
South Texas College of Law 2007 — 2009
JD, Law
University of Houston 2005 — 2006
M.A., Psychology
Baylor University 2000 — 2004
B.A., Psychology
JWC Environmental March 2008 - Present
The Lending Connection July 2004 - June 2007
Encore Capital Group August 2000 - July 2004
Skills
Troubleshooting, ASP.NET, C# 4.0, Crystal Reports, Synoptix Reports, MS SQL, Visual Studio, XML, SQL, VB.NET
Education
Azusa Pacific University 1995 — 1998
Master of Pastoral Studies, Urban Ministry
CSUDH 1976 — 1979
Bachelor of Arts (B.A.), Education
Fairfield Residential August 2013 - Present
Encore Capital Group May 2013 - August 2013
Fairfield Residential September 2009 - May 2013
Fairfield Residential September 2007 - September 2009
Fairfield Residential September 2003 - September 2007
Skills
Active Directory, Microsoft SQL Server, Disaster Recovery, Data Center, SharePoint, Windows Server, Visio, Troubleshooting, SAN, EMC Storage, Windows, System Administration, Network Administration, Windows 7, IT Operations, Management, Microsoft Exchange, Networking
Education
Coleman College 2009 — 2011
BSCN, Information Technology
Brookhaven Community College 2004 — 2007
Bachelor of Science, Computer Networking
Citi March 2009 - April 2014
Fidelity Investments September 2007 - June 2008
Sunflower Farmers Market June 2006 - September 2007
Encore Capital Group July 2005 - April 2006
Southlake Carroll ISD October 2001 - May 2005
DCCCD January 2002 - May 2003
Sylvan Learning November 2001 - October 2002
Seton Home Study School Inc September 1995 - May 2000
American Airlines June 1995 - July 1995
Skills
Several Specialized..., Highly competent..., Ability to Think and..., I have the ability to..., I am a Quick Study,..., I am results oriented..., NUMEROUS training..., Risk Management, Training, Analysis, Mortgage Lending, Loss Mitigation, Loans, Software Documentation, Credit Analysis, Financial Services, FHA, Management
Education
Oklahoma State University 1974 — 1976
Bachelor's Degree
California State University-East Bay
2 years completed
Global Learning Management System, (GLMS) , Citigroup 2009 — 2014
Mortgage Collections, Loss Mitigations Specialist II, MLO
Fidelity Investments, 401K Defined Benefits Course 2007 — 2008
Certificate of Completion
Kaplan University 2007 — 2008
NASD Series 6 License
Encore Capital/Ramsey Law Firm, Arlington, TX 2005 — 2006
certificate
Uniited Airlines Training Center, Buffalo, NY 1982 — 1982
Certificate of Completion
Dealstruck September 2015 - Present
Provide Commerce April 2010 - August 2015
Encore Capital Group May 2004 - March 2010
Midland Credit Management 2004 - March 2010
Allen Systems Group May 1998 - April 2004
Education
Colorado State University 1989 — 1994
BA, Finance and Economics
Encore Capital Group September 2011 - Present
Encore Capital Group 2006 - 2011
Wal-Mart 1998 - 2004
Skills
Strategic Planning, Process Improvement, Team Building, Employee Relations, Performance Management, Vendor Management, Talent Acquisition, Operations Management, Management, Talent Management, Leadership
Education
Brown College 2001 — 2003
Network Technology
Encore Capital Group September 2015 - Present
Encore Capital Group August 2014 - September 2015
Encore Capital Group January 2014 - July 2014
Legal Recovery Solutions, LLC May 2011 - December 2013
Asset Acceptance August 2005 - May 2011
Fifth Third Bank January 2004 - January 2005
Skills
Vendor Management, Call Centers, Leadership, Process Improvement, Project Management, Business Analysis, Business Process..., Operations Management, Call Center, Executive Reporting, Team Building, Business Intelligence, Analysis, Management, Visio, IT Management, Analytics, Program Management, Six Sigma, Integration, Disaster Recovery, Risk Management, Data Analysis, Team Leadership, SharePoint, Cross-functional Team..., Business Process, Microsoft SQL Server, Outsourcing, Software Documentation, CRM, Banking, Strategy, Access, SDLC, Change Management, IT Strategy, MS Project, Telecommunications
Education
Central Michigan University 1997 — 2002
BSBA, Finance
Encore Capital Group Deputy General CounselEncore Capital GroupJune 2014 - Present
Warburg Pincus March 2009 - January 2012
Sixth Gear November 2007 - February 2009
Sixth Gear Solutions Corp. 2007 - 2009
Citigroup February 1987 - November 2007
Citi Private Bank 2000 - 2005
Cravath, Swaine & Moore LLP 1980 - 1986
Skills
Securities, Corporate Finance, Joint Ventures, Private Equity, Hedge Funds, Mergers & Acquisitions, Capital Markets, Venture Capital, Investments, Corporate Governance, Corporate Law, Due Diligence, Alternative Investments, Mergers, Securities Regulation, Asset Management
Education
Columbia Law School 1976 — 1979
JD, law
Dartmouth College 1970 — 1974
BA, Chemistry
Encore Capital Group July 2013 - Present
RJS Management, LLC September 2008 - Present
J.P. Eliopulos Enterprises Inc May 2005 - July 2008
Empire Land May 2003 - April 2005
The Pacifica Corporation February 1987 - May 1991
Skills
Budgeting, Customer Service, Customer Relations, Contract Negotiation, Product Development, Negotiation, Strategic Planning, Cost, Real Estate, Land Development, Land Acquisition, Real Estate Investment, Real Estate Development, Land, Investment Properties, Entitlements, Real Estate Transactions, Real Estate Finance, Residential, Due Diligence, Dispositions, Construction, Home, Residential Homes, Real Estate Economics, Disposition, Budgets, Feasibility Studies, Property Management, Single Family Homes, Homebuilding, Commercial Real Estate, Short Sales, Leases, Brokerage, Apartments, Condos, Real Estate Financing, Location Intelligence, Investors, Property, Foreclosures, Sellers, Asset Management, Investments, Valuation, Mortgage Lending, Real Property, Acquisitions, FHA
Education
C W Post College
Business
Colorado State University
Veterinary Medicine
New York Institute of Technology-Old Westbury
Business
Caliber Home Loans March 2013 - Present
Caliber Home Loans May 2011 - Present
Chase Home Finance July 2007 - January 2010
Encore Capital Group November 2001 - July 2007
Saks Fifth Avenue July 1999 - September 2001
Bank of America December 1998 - July 1999
Skills
Microsoft Excel, Default, Loan Origination, Mortgage Servicing, Mortgage Lending, Outlook, Loss Mitigation, Loan Servicing, Mortgage Banking, Credit, Banking, Short Sales, Loans, Residential Mortgages, LPS, FHA, Foreclosures, Sales, USDA, Loan Modifications, Investments, Management, VA loans, Finance, Customer Service
Education
Universitas Katolik Indonesia Atma Jaya
Business Administration and Management, General
Encore Capital Group April 2015 - Present
New Oriental Vision Overseas Consulting Co., Ltd October 2012 - July 2013
Pinjin Holding Group June 2012 - September 2012
China Construction Bank (Asia) Corporation Ltd. July 2011 - August 2011
HSBC Private Bank July 2010 - August 2010
Skills
SAS Certified Advanced..., SQL, R, Data Analysis, Microsoft Excel, PowerPoint, IBM Cognos, Data Mining, Bloomberg Terminal, Analytic Reporting, Microsoft Office, Consulting, Interviews, Python, Matlab, Statistical Modeling
Education
Columbia University in the City of New York 2013 — 2015
Master's degree, Statistics
University of Illinois at Urbana-Champaign 2009 — 2012
Bachelor of Arts (B.A.), Economics
Encore Capital Group April 2009 - Present
BankFirst July 1997 - February 2005
Skills
Team Leadership, Compliance, Strategic Partnerships, Partner Management, Performance Management, Performance Improvement, Problem Management, Problem Solving, Legal Process..., Third Party Vendor..., Supplier Negotiation, Operational Risk..., Program Management, Management, Analysis, BPO, Banking, Business Process..., Credit Cards, Customer Retention, Financial Services, Operations Management, Outsourcing, Risk Management, Strategic Planning, Vendor Management, Change Management, Contract Negotiation, Cross-functional Team..., Executive Management, Forecasting, Loss Mitigation, Relationship Management, Strategy
Education
American InterContinental University
Bachelor of Business Administration (B.B.A.)
Encore Capital Group March 2014 - Present
Asset Acceptance March 2011 - March 2014
Asset Acceptance, LLC June 2010 - March 2011
Johnson Controls, Inc May 1999 - August 1999
Keykert USA May 1998 - August 1998
Skills
Business Analysis, Process Improvement, Vendor Management, Software Documentation, Visio, Call Centers, Data Analysis, Team Leadership, Analytics, Financial Services, ITIL, Microsoft Office, Microsoft SQL Server, Microsoft Reporting..., Business Intelligence, Project Management, Change Management, Agile Methodologies, SDLC, SharePoint, Microsoft Visual Studio..., Requirements Gathering, Supervisory Skills
Education
Central Michigan University 1996 — 2003
Bachelor of Science, Logistics Management / Marketing
Sentara Healthcare February 2014 - Present
Encore Capital Group March 2012 - January 2013
Sharp HealthCare May 2009 - March 2012
UC San Diego Extension March 2011 - June 2011
Alvarado Hospital July 2007 - May 2009
Technisource July 2005 - July 2006
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Outlook, Healthcare, Insurance, Research, Medical Terminology, HIPAA, Lotus Notes, Editing, Administrative..., Legal Research, Medical Records, Appointment Scheduling, Spreadsheets, Databases, Management, Inpatient, Patient Education, Telephone Skills, Medical Billing
Education
University of California, San Diego Extension 2011 — 2011
ABA-Approved Certificate, Paralegal
Ashford University 2008 — 2009
BA, Healthcare Administration
Lincoln Land Community College 2004 — 2006
AA, Liberal Arts
Eastridge Workforce Solutions July 2015 - Present
GIA October 2013 - June 2015
Preferred Healthcare Registry, Inc. March 2013 - September 2013
Encore Capital Group January 2012 - February 2013
Cox Communication January 2007 - August 2011
Adecco Staffing, USA 2004 - 2006
Skills
Talent Acquisition, Strategic Sourcing, Team Building, Team Leadership, Microsoft Office, Efficiency, Reliability, Call Center, Executive Search, Onboarding, Interviews, Call Centers, Recruiting, Talent Management, Sourcing, Human Resources, Employee Relations, Temporary Placement, Training, Process Improvement, Management, Leadership, CRM, Cold Calling, Applicant Tracking..., Hiring
Education
Chapman University 2003 — 2008
BA, Organizational Leadership
Encore Capital Group May 2011 - Present
Target September 2008 - Present
The Work Connection January 2011 - April 2011
scheels September 2008 - October 2009
Education
Bemidji State University 2004 — 2010
BS, Marketing/ management
Vertican Technologies January 2014 - Present
Encore Capital Group April 2011 - January 2014
Skills
Microsoft Word, Microsoft Excel, Outlook, Time Management, Microsoft Office, Data Entry, Teamwork, Public Speaking, Leadership, Organization, FoxPro
Education
University of San Diego 2010 — 2011
Legal Assistant/Paralegal
Arizona State University 2003 — 2007
Bachelor of Science, Justice Studies
Encore Capital Group June 2011 - Present
Rosenmeier Law Office January 2011 - February 2011
Monticello Nuclear Generating Plant (Wackenhut Security) June 2003 - December 2008
Skills
Real Estate, Customer Service, Westlaw, Criminal Law, Legal Writing, Training, Skip Tracing, Management, Corporate Law, Document Review, Interviews
Education
Rasmussen College 2009 — 2011
Paralegal
Alexandria Technical College 2001 — 2003
Law Enforcement
Lac Qui Parle Valley High School 1995 — 2001
Diploma, Generals
ING DIRECT January 2010 - July 2010
Encore Capital Group August 2007 - January 2010
American Red Cross 2007 - 2010
Bemidji State University July 2004 - May 2006
Bemidji State University August 2004 - May 2005
The Party Store January 1995 - January 2005
Education
Minnesota School of Business 2007 — 2009
MBA, Business
Minnesota School of Business
Masters, Business Administration
Bemidji State University
Bachelor of Fine Arts, Visual Arts
Encore Capital Group August 2011 - Present
Best Buy March 2005 - October 2012
Cascade Orthopedic Supply 2009 - 2010
Skills
Active Directory, Troubleshooting, Inventory Management, Windows 7, Cisco Telepresence, Microsoft SQL Server, Microsoft Exchange, Websense, Windows Server 2012,..., CommVault, Lync Server 2010, 2013, System Center 2012,..., ShoreTel, Analysis
Education
California State University-Chico 2004 — 2011
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Napa High School 2000 — 2004
Diploma
Encore Capital Group March 2011 - Present
Education
Bowie State University
Bachelor of Science (BS), Registered Nursing/Registered Nurse
ExpungeYourself.com, a division of Fine Services April 2011 - Present
Encore Capital Group October 2001 - July 2011
Education
City University of New York-Brooklyn College
Encore Capital Group April 2013 - Present
Mandour & Associates, APC November 2012 - March 2013
TLE.market, Inc. February 2010 - March 2013
Scripps Health June 2012 - September 2012
The Telescope May 2008 - December 2009
Skills
Lexis, Editing, Legal Research, Calendaring, Westlaw, Legal Writing, Marketing, Adobe Acrobat, Public Relations, Research, Management, Wordperfect, Notary Public, Litigation Support, Proofreading
Education
University of San Diego 2012 — 2012
Certificate, Paralegal Studies
California State University-San Marcos 2008 — 2010
Bachelor of Arts (B.A.), Literature and Writing Studies
Encore Capital Group October 2012 - Present
American Tax and Financial Services January 2011 - February 2012
First International Bank and Trust 2012 - 2012
Skills
Process Improvement, Team Management, Data Modeling, Business Process..., Project Management, Data Analysis, Banking, Business Requirements
Education
Arizona State University 2011 — 2012
Bachelor of Arts (B.A.), Psychology
Argosy University Phoenix 2009 — 2011
Bachelor's degree, Psychology
Encore Capital Group September 2014 - Present
PESG April 2012 - Present
Jense, DeHaan, and Symko P.C. September 2012 - May 2013
Access to Justice Clinic September 2012 - May 2013
Skills
Westlaw, Research, Litigation, Hearings, Appeals, Teaching, Classroom, Interviews, ESL, Legal Research, Legal Writing, Lexis, Courts
Education
Davenport University 2011 — 2012
Certificate, Paralegal Studies
Northern Michigan University 2005 — 2010
Bachelor of Science, History
Jefferson Capital Systems February 2011 - Present
Encore Capital Group October 2007 - February 2011
TRAVELERS (formerly Saint Paul Companies) January 1985 - October 2007
Crawford & Company February 1980 - December 1984
Skills
Coverage Analysis, Evaluations of Claims..., Negotiations, Investigation, Oral/Written..., Customer Service, Ligation Management, Medical Malpractice, General Liability, Auto Liability, Commercial Liability, Employment Liability, Fraud Awareness
Education
Bemidji State University 1976 — 1978
Bachelor of Science, Business Administration
Encore Capital Group 2013 - 2013
US Airways December 2006 - August 2012
Skills
Accounts Payable, Data Entry, Administrative...
Education
Ashford University 2012 — 2013
Business Administration and Management, General
Metropolitan College of Court Reporting 2000 — 2004
Associate of Science (AS), Stenographer
Isis Pharmaceuticals April 2008 - Present
Biogen Idec 2005 - April 2008
Encore Capital Group 2002 - 2005
Education
California State University San Marcos
Bachelor of Science (B.S.), Accounting and Finance
Encore Capital Group August 2006 - April 2015
Education
University of San Diego 2015 — 2015
Paralegal Certificate, Legal Assistant/Paralegal
California State University-Northridge 1998 — 2005
Bachelor's degree, Sociology: Crime and Criminology